Green Dot Prepaid Cards Reviews

I purchased & loaded what I thought was a prepaid Visa card (actually purchased 3). When I tried to use one I had to open a bank account. What??? I am in the process of trying to get the other 2 cards refunded. No way are my 80 year old in-laws going to be able to open a bank account. There is also a 7.95 charge to use the card on top of the 2.00 you pay to purchase.

I bought 9 Green Dot cash back visa debit cards. I paid 1.95 for each card and put 25.00 on each card at cashier. When I paid for them I went to register them online like it says to and they locked my cards and won't give me my money back. There is no person to contact. It is all automated. When I emailed them they told me I have to send picture of my drivers license before they can unlock it. So I sent it and they still won't unlock my cards.

Cant activate card and the first time I tried the page said I had exceed my limit of tries for today and wait 24 hrs. I couldn't wait. Needed something paid then. I called. After 30 times I got someone for them to tell. They cant help cause the card wasnt register and wait 24 hrs. I told what if it doesn't work because I had just tried one time and it said wait 24 hrs. She replies, "I cant help you..." I GOT SCAM!!! Hopefully store will refund me.

I bought a Green Dot card today. Load $50. After the phone activation a customer service rep began asking me a ton of questions. With that being said there was a message left stating that I can only do in person transactions, no online orders but that's what I purchased the card for. I need help asap. Every number I call I get no luck with actually speaking with someone. This is disturbing.

I have had to call their customer service department everyday for a week now to get an issue resolved which still isn’t. Everyone I speak with tells me I’ll have a resolution by the end of the day but I have to call the very next day and go through same thing yet again. All I want is my money placed back on my card when I cancelled an order. The company has released the funds but Green Dot will not put it back on my card. This is so UNFAIR!!!

I purchased a Green Dot card a few yrs. ago, and I have never experienced any issues until now. I set up direct deposit for unemployment benefits in 2016. I put the card away and never used it for a while to save. I know it was a long time but I never used the card. I checked my balance and it's -16.00... I called Green Dot 4 days in a row and not one person can tell me where my money is. I am missing almost $1800.00? One representative told me to forget about it because it is so old. He blocked the account shortly after I spoke to him on the phone. I am beyond livid and speechless as to how this company can do this to people... It appears I may have to seek legal counsel on this matter because they are not even trying to help trace where the money is.

I purchased the cards from Greensboro, NC Walmart. I went to make a purchase online. I thought it was safe because of the conditions explained in the card packaging. However, for two weeks after I made a complaint to the card services resolution center, I was told they could not recover my money. I made the complaint within two days of the initial incident, then I followed all steps requested of me in regards to the prepaid cards.

I received a Green Dot Walmart gift card as a gift and when it arrived there was a large portion of the funds stolen from my card. It took 45 days to have them return the money but now they have cancelled the card and have stated it will take 2 weeks to receive a refund check?! What kind of scam is this!

I have had my Green Dot card for 5 months, and recently I added some money into my account, and have balance of $933.77, which I was planning to use to pay for plane ticket. When I went to make the purchase, it was declined. I found out that my Green Dot card is now blocked, and it is holding my money $933.77. It's been 5 days now, I've called many times, and just sent in online message to their customer service. I hope this gets resolved, this is very fraudulent of this company. I will attach pic of my balance on my account, and also past transactions in September. I've been using this card smoothly, and all of a sudden they block my card.

I purchased a MoneyPak card to load funds on prepaid. They had to verify my identity. I submitted appropriate documents. Been over a week and no response whatsoever. There's no phone number to contact anyone. No email. Nothing. Why are they allowed to stay in business.

I was told that with a Visa backing if I ever had a problem with my card it would be handled. Well, I had a problem. Someone took almost $2,000 out of my account without my knowledge. I called. Told them even at what ATM it was!! (It was in my statement!) Still they denied my dispute, and said customer service has no more information. ATM machines have cameras! There's cameras everywhere now! I've never had a dispute or problem. This is unfair, and unjust.

I received the new card with my name on it. Called the phone number indicated for access. Followed all directions then used the card for Instacart. After, I went to Walmart. Attempted to use card as debit. Said PIN was incorrect. The PIN was never any different. My son and I were verifying all the steps together. There was never a different PIN. Of course we attempted to run it as a credit. Declined. After several attempts called the Greendot.com. It indicated that I needed to sign on. Online. I drove home without groceries. Signed on. Same PIN. Drove back. Card declined. Both operators wanted to explain this outcome as my fault in entering PIN. That was at all what happened.

I got a MasterCard debit card just today and loaded it with 140$. I tried ordering something online and it kept denying my purchase even though I had enough money for it. I called the customer service # for the debit cards and it says I can only make in store purchases. Is it possible for me to withdraw the money out of the card? I am starting to regret putting it in the card in the first place, even though it is highly possible I put in some wrong information while registering the card.

I've registered my card and it's not working when I add it to anything. But it's still taking the monthly fee? That seems like the only thing that works! I would like the number to talk to an assistance because this is unacceptable! Is it because I am under 18? But that still gives it no right to take my money. I am not waiting 4 years. They can transfer my information into one of my parents' account if that's the problem. But I would love if they not steal my money.

Finally sweet relief!! I was contacted by very Helpful Agent Daniel. He credited my money back instantly and assured my other claim would be in my account in 3-5 days. Thank you so much especially right in the midst of the holiday season!

I purchased a Green Dot card on a Friday. I put 150.00 on to the card to pay myself phone bill. I come home to pay my bill. It declined to my card. When I called to see why it declined my card had been locked for suspicious activity. I had to submit a photocopy ID online. Being that I was using that card to pay myself phone bill with I had no way to submit an online ID. So now it's been 5 days since I loaded this card. I still cannot receive my money or use the card. When you try to call and talk to a customer service person they will not let you speak to nobody. It's an automated system that says they know no more information. You just have to wait. The worst customer service I've ever seen And for them to be able to hold on to your money for this long is absolutely unacceptable.

Thank you for prompt response and elimination of fee associated with this card.

I purchased a Green Dot at the register card for $500.00. After trying to load the money onto my prepaid rush card it failed to load and asked me to submit my ID for verification and I would receive an email within 72 hrs advising how to proceed. I uploaded my info but never received an email. I then submitted a dispute form and was advised that I would receive an refund by regular mail within 10 business days. It has been over 20 business days, I have not received a refund, and have contacted them via email every day for 20 days because you cannot speak to anyone when you call their support number. I have not received any responses to my emails nor have I received my refund yet. This is a ridiculous company that I will never do business with anymore.

I have uploaded my documents (front & back of driver's license) over six times and Green Dot keeps telling me the documents are not legible. I have had $500.00 on this card for over a month and cannot get access to it. I have called Green Dot and when I enter my card number, they tell me the documents I uploaded are not legible and to resend them. Then I get a good-bye. The documents are definitely legible. My phone takes excellent pictures and they are not skewed, PERFECTLY CLEAR. This is absolutely ridiculous and I want my money. I am a General Manager in the customer service industry and this is the worst service ever. Cannot get a live person or my money. Please help!

I got a Green Dot card in mid-October. I tried to use it for purchases and no one would accept the payments. I was then informed I had to fill up all information online to be able to use it. After filling all the required information I still could not use the card. I gave up on using it. Every time I called to get someone on the phone to assist me took me at least 40 minutes to an hour to finally have someone to tell me there was information never filled. I got online again and again to complete or modify any errors. Got on the phone over and over with the reps to have no solution.

I bought this card solely to make online purchases. It cost $1.95 for the card itself and they will charge $7.95 per month to do absolutely nothing. I have them more personal information than is required to register to vote or interview for a job (name, address, a bunch of previous addresses, date of birth, social security number, phone number, etc. etc. etc.) but couldn't remember how long I'd lived at my current resident (and only had three minutes.)

I have had Green Dot Card for a year and my husband is an authorized user. Oct 28-29-2017 we noticed 3 transactions that weren't made by us and were made 209 miles away. I have completed a dispute form along with making a police report and sending pictures of where my husband and I were at the time of these transactions. I have disputed these items 3 times and 3 times they have denied to return my money in which adds up to $1029. I have explained that I am an ordained minister and from Oct. 27-29-2017 we were out of town and have proof. Like pictures transactions that we made at the locations we were at but they keep denying my dispute. 1 customer rep had the nerve to tell me that I should just accept the denial.

I purchased a Green Dot card at CVS. It will not let me use it and I have all of my money on it. There is no way to talk to anyone and CVS says they can’t help. These cards are a rip off and I really wish someone would get in touch with me so I can get my money back.

Had to pay a bill only had cash. So I get a Green Dot card. They took $8 on top of the $2 I paid for it. Needless to say I don't have enough to pay my bill now. Never again and it will cost me more money to put more funds on my card. A lot of small print. Wouldn't use again.

I recently got the card, loaded it with cash & registered the card online, everything is set up and ready to go. As I go to order an item off of eBay my payment method is declined!!! I'm so dissatisfied with this company! I can't make any sort of payments because if I do it gets declined❕❕

After speaking with Daniel in corporate my issue with the replacement cards and the blocked account was resolved promptly and efficiently. Thanks to him we plan to remain loyal customers of greendot!

I am highly upset. Your customer reps were rude did not try and. Help my employer sent in the deposits to you guys. Still no money. I'm on the verge of losing my place and all your reps keep saying is the funds haven't been released by my employer which I have proof they have. This has never happened to me with you guys. Please help.

So now I have to wait 2 weeks for a refund. I gave them all my information including my Social Security number and yet they couldn't verify me. I am so pissed that I have to wait at least 2 weeks to get my money back! I just think it so wrong. What if I needed that money I put on the card for gas or something? They should not be able to get away with it. I am trying to make myself more responsible with money and now this?

I was setting up the square reader, swiped my card thru Android, and did the refund like the tutorial asked. ALL my funds were taken off and put on hold for 9 days and when I called and asked to speak with a supervisor, because after 45 minutes of being on hold an agent answers says, "Let me get you to activation services" (funny I thought that's the number I called from back of card) and hung up on me. They couldn't verify my identity and because of this I could not speak with a supervisor, and my fund were being held for no reason.

After purchasing a refill card for my son and he attempted to use it the refill had already been used within 10 minutes of my purchase. So therefore I went back to the store where I purchased the refill and they contacted Green Dot for me and I spoke to them over the phone and went home and did all the necessary steps I was told to do by Green Dot to get an answer on what happened and was supposed to be contacted in 5 business days. And here it is a month later and no one from Green Dot have tried to contact me about my problem.

I purchased a Green Dot prepaid card and it would not activate. I went back to the store and they said it wasn't their problem and to contact Green Dot. Unfortunately, it appears to be very difficult to get any contact with a living person. Their automated system needs a lot of improvement. The phone nor the message to the company helped. I would really like to get my money back. I have the documentation to prove it. Thus, here I am writing a review in attempt to resolve this issue. It appeared to have worked for another customer.

I bought this card from a local pharmacy chain in the hopes that I could send money to my niece. I registered the card, set up to get a debit card and tried to the create a login account... Nothing worked. She needed that money right away. Now she's in the hole because of this. I had always be leery about utilizing cards like this. It turns out my fears have been proven to be correct. Too many roadblocks, too many hidden fees and too much hassle for something extremely simple. I will never, ever invest another dime with this company again.

I have been a Green Dot customer for many years and never had an issue until recently. I decided to try out the Green Dot paper checks and had a terrible experience. I called Green Dot Customer Support before even trying to attempt to use one since I was unsure if my method of using the Green Dot checks would work. I asked the Customer Service rep if a Green Dot paper check could be used and processed as an eCheck ACH transaction. The representative said yes but it would have to be preauthorized first. He even commended me by saying that most people wouldn’t even ask a question like this beforehand and would just put a transaction through without even asking.

DO NOT EVER BUY A GREEN DOT CARD OR MONEYPAK YOU WILL GET SCAMMED! I tried to upload money from Green Dot MoneyPak to my account now debit card it did not work. I was asked to upload my driver lic. to verify my id. (Mind you I had used them before and had a Green Dot MoneyPak account already.) They said it would take 30 mins to a day to get back to me. Moneypak.com was taking too long to get back to me. After trying to call their 800 number they give you on the website you can not even get to talk to anyone unless you have a Green Dot debit card so if you just buy a MoneyPak they will not talk to you, you get a message and the call is dropped.

I bought a Green Dot card today. Load $300. After the phone activation a customer service rep began asking me a ton of random questions about past vehicle information that I no longer have possession of. With that being said there was a message left stating that I can only do in person transactions, no online orders but that's what I purchased the card for. I need help asap. Every number I call I get no luck with actually speaking with someone.

This is possibly the most frustrating experience of my life. My son was given $50 Green Dot gift card as birthday gift. When we try to activate the card there is error message "invalid number." Without registering your card, there is absolutely NO WAY to get any help. You cannot call the bank or Walmart. All numbers are automated and begin by entering card number... which is invalid. Walmart store cannot help without a receipt. It is an endless cycle of trying to get help and having no possible avenue for that help... for 8 months! Basically Green Dot Bank stole $50 from a grandmother at Walmart. It is shameless. Please beware when you purchase these cards. If you cannot get past step one then your money is lost.

I loved my Green Dot card, until I started realizing that Green Dot Bank for some reason haven’t refunded my account. I placed an order. They GrubHub “Pollo Tropical” over $20. GrubHub got hold of me and send me the authorization transaction ID. There is no customer service or FAQ. Or even a place to send an email. This was Oct 31st. It’s almost December. Green Dot have never made a cancellation or refund back money GrubHub refunded to them.

We have the Green Dot reloadable card that charges 9.99 A month but at the end of the 12 month term you get up to $100 dollars back. It worked great and our 2 main direct deposits always came at the same time. My social security payments came 4 days before scheduled and my husband's paycheck always came 2 days early. Immediately after being with them for a year our deposits no longer come early. Don't think that's how you should treat long term customers.

When I got my card I went home and registered it and there were so many questions that I thought were unnecessary so I might've screwed up my information but for some reason I can't use my card online. I would like to maybe reset my account and try again or talk to somebody in person on the telephone because I am very disappointed.

I having been dealing with this card for over a year. Everything is good until you have a problem and need to talk to someone about a charge or a disputing. You might as well let it stay. They are no help with the worst service. One reason I have to get a real bank card???

I was charged multiple times in different amounts on the same day. It left my negative over $700 which I immediately address to the dispute office at Green Dot. I got copies of the merchant who the card states that made that transaction showing that they only charged me once and it was put back on my card the next day. I did not received service from the merchant because when they swipe my card it said insufficient funds. I gave them the copy from the merchant showing what they charged and what they returned on my card. This case was open twice for the same issue. The first time I was denied because they said the merchant stated it was true charges. The second time I was denied because they said it is a copy of the original complaint. Each time before I submitted the dispute I talked to someone on the phone in the dispute office.

As the subject line indicates, we've been very happy customers of Green Dot with very few issues that were addressed to our satisfaction... UNTIL about a month ago. My husband’s card was cloned and used in California (we live in Pennsylvania) for $150.00 in phone card purchases at a Rite Aid store there. This issue was resolved to our satisfaction and the money returned. We should have left well enough alone. Then we decided to get my husband a card (a second card) using my account. In other words we were closing his Green Dot account. The request for a second card in his name went thru, the fee deducted from my account. We transferred his direct deposits over to my existing account. We never received his card.

I just bought this card again after 2 years. Before I had no issues at all with ordering offline but on 11/24 Black Friday I purchased a card at a local pharmacy. 180$ to shop online for Black Friday and I've had nothing but issues along the way trying to register the card. It told me due to internal errors my request couldn't be completed then made me wait 24 hours to retry, I finally register the card but now every time try to make an online transaction it tells me my transaction has been declined by the card provider. When I call support and enter my 16 digit card number and the expiration date it tells me that no card with this number exists but I am able to log onto my online account and they tell me that card balance via phone, this is ridiculous. I've never been so frustrated. I'm soo close to canceling this card and just never buying from Green Dot again. All I want to do is use the card for what it was intended for not spend a week trying to get it to work.

Ugh terrible, I hate that they have a monthly fee and they take $7 out of your amount, I put $70 on the card and wanted to purchase some items online that’s costed around $60. I ended up not having enough because of the “monthly fee” which sucks.

This was my first time purchasing card. I had used it at an hotel. The hotel had made an error on charging the card and did the refund within ten minutes of the first transaction. I called customers service who just talks over you and you can tell they are reading a script. Was just terrible. I explained that the hotel has already put the refund through and my money should be credited back immediately. I have a banking background so I know how fast a refund can be done. The rep says I have to basically wait 12 days to get my money back which is unacceptable especially when you are out of town.

I placed an online order with a merchant on 11/16/17. The full amount was pre-authorized on the card, as expected. Part of my order was for in-store pickup and the other part was for shop to home because that particular item was not available in store. When I picked up my in-store portion of the order that same day, my card was charged for that portion of the order and went through on 11/17/17.

Bought a prepaid debit card with $500.00 balance. When I tried to register it THEIR machine screwed up. It shut down registration and there is no way to contact Green Dot by phone. Spent hours trying. Their "customer complaint form" online is worthless as my problem isn't addressed. No phone number to get to a live person, no help from a machine. I cannot contact these people, any way. They are holding five hundred dollars of my money. I can't get it or talk to anyone about it. The feds are useless. My state attorney general is useless. I'm out 500 bucks and they just successfully STOLE it from me. I rate them the worst possible business to have any dealings with. Considering I have seen identical problems in online forums regarding this company, it seems stealing is their reason for being.

Both my debit card and credit card were damaged this weekend, and have to wait 7-10 days for replacements. With bills to pay online, I got cash from my credit union to purchased a Walmart Debit Visa card. The nightmare began when I tried to activate online. I entered all the information on the card CORRECTLY, but kept getting message that information was not correct. I then called to activate over the phone. After entered everything for an automated system, I got to speak to a customer service rep. He asked my first name, then said, "I see your last name is **. Is that correct?" He then went on ask my address, cell phone number, date of birth, and Social Security number.

I ordered a card and loaded $500 in it on Nov 8. When I tried to use it, it was declined. Attempted to log in on the app and it said the account was closed. When I logged on to the Green Dot website it showed a zero balance and it showed some PIN dispute transactions; which, I have no idea what that means (image attached). I cannot get through to anyone on customer service and the automated system says "Account is Closed and cannot be re-opened".

My son father brought a 500$ MoneyPak and when I tried to load my card I had to send pic of my ID and I still never received my money. Now they saying the MoneyPak number is invalid. This is horrible. Now my son won't have a Christmas 'cause Green Dot Moneypak decided to steal 500$ from him. I want my money and I want it now.

Purchase a Green Dot card at a store registered it online and then it told me that it couldn't verify my name and social security card. The page crashed and I'm now stuck between registering my card and creating a user ID and login. I can't access my account because my card has been registered and I can't login because it never told me to create a password or login. I don't know if my new card’s on the way which means I can't use it for the purchase and actually bought it for. Customer support number is pointless. There are no live humans working at Green Dot.

I use this card to pay my car ins and car payment using the ACH method. My car insurance never shows that they received my transactions when I look at my transactions made. At the current moment they are saying my insurance is canceled. I reviewed everywhere on my account on website for Walmart Money Card and there is nothing on there that refers to these payments. I have not had a problem in the past until now. I viewed funding reversals and all the rest of the option under transactions. How can I check for ACH payments made to this company. I have left my account with plenty of money on it for a 3-5 day clearance. I need to resolve this ASAP.

I had this card for 2 months. I paid to purchase the card and there is a monthly fee of $7.95. Their telephone customer service is the worst! I moved to a small town with only 1 bank and needed something that could be used across the US. This company advertises about the many places their card can be used. I mainly needed it to pay my cell phone bill. Come to find out my cell phone company won't accept a debit card from an online bank. I couldn't get this information from Green Dot as their customer service people can't seem to understand or don't care. I got this information from my cell phone company. I tried to use the card for a car riding service, they didn't accept this card either. I spent more time on the phone trying to find out where I could use the card and ended up canceling the card so they didn't take the next monthly fee.

I bought a card for $500 dollars. I set up my account to redeem it. The website locked me out of my account. The only 2 options I had were to reset my password or log in. I successfully reset my password, logged on to the site, made a new password. Then it took me to the log in screen, I entered the new password after it confirmed that the reset and new password were successful. It said that the password was wrong.

After writing my review I was contacted by a corporate representative and they reversed their decision on my dispute from denied to in my favor and I received a full credit back to my account within 24 hours!

On October 5th, I purchase a Green Dot card at Walgreens store in Goodlettsville, Tn. on Long Hollow Pike. Uploaded a large amount of money onto the MoneyPak card at the register. The clerk need to see my I.D. which was my driver’s license. Immediately after arriving back to my house, I scratch off the back of the card with the unclosed numbers and text them to the person of who I always sent the money to. When a transaction is done you wait at least 10 to 20 minutes to see if it’s there because he has an account with Green Dot.

I wouldn't give them either green star, but this site wouldn't let me do so. I bought two cards last December and have never used them. I can't talk to a human and on the non-human recording I am told they have no remaining balance. How can a $ 50 card never used have no balance? I will never buy another one and I am surprised that Steve Harvey endorses such a worthless company. I am fed up!

Green Dot sucks, every time I get a card or I do anything with the card it's nothing but bad news. There's nothing but issues with this ** business. I'm advising everyone around the world to never get a card ever!! Green Dot will take your money. Block your card for no reason. Charge you up the ** to call them, even if it's a minor issues they charge you $8.00.

Green Dot Prepaid Visa is destroying my life. If I could give negative stars I would. My nightmare with this card started on 11.8.17. My account has been low on funds and I was waiting for my direct deposit to come through. After finally having gotten my direct deposit, deposited into my account... I has no idea of them inept, horrible customer service that would follow, finding out my car has been blocked, for no other reason than a credit gas been sold to my account from Green Dot and I was issued a new card while deactivating the one that I had been using for almost a year.

The other day I had purchased a card loading $60 onto it. On the upside, the card did allow me to purchase several things at Wawa in store leaving me with a balance of $33. However, when I had went to purchase something today online it had declined it. Even though the item (a McFlurry through UberEATS) was under 10 dollars. I also had tried to buy an item through Amazon yesterday having it get declined as well.

I bought this card because it is one of the only pre-paid cards you can use internationally online. But, your information had to be verified for this to prevent scamming. That's fine and dandy, but the company insists they can confirm my information after giving them all my info and checking it several times. Without this, the card is completely useless because the only places I can use it is IN PERSON. I could use cash for this. I could have used my bank for this. The only reason I did not use my bank only because my bank had been closed for days and I needed a card for an online payment that had a short window.

Card was supposed to be a temporary fix whilst I waited for a replacement with my usual bank, but also looked for a long term pre-paid provider if things worked out. Buying process was simple - Rite Aid recommended the card, 300+ loaded on, walked out. No feeling that this would be anything but pleasant. First and final hurdle - I could not be verified even though details are perfect. Fought with a well-designed "anything-but-an-operator" phone system until I got hold of someone. Admittedly they were well spoken and pleasant to speak to, but bluntly told me I couldn't re-verify and I could use the card in stores only - which is absolutely pointless.

Right off the bat, I couldn't use my card. I tried to register it, and had to do a CAPTCHA. I passed it, and the screen said "ok" which I clicked on three times which then changed the screen to "You have been locked out for 24 hours." What the hell? Then, after waiting a full day, I registered my card successfully today. Only, now it says I can't use my card online. It LITERALLY says on the terms I can use it anywhere, online, where VISA cards are accepted. Green Dot is utter **, and I don't know how they haven't been shut down for fraud. Their verification questions made no sense either, asking which towns I've lived in. I haven't lived in any of the ones given, but to that, they said I was wrong! Unbelievable, I should never have trusted this company.

I received two Green Dot gift cards with $200 on each card. When I try to activate the cards online and over the phone all I get is "invalid card". This is highly upsetting as I have $400 trapped on these cards that I cannot access. Additionally, the phone system will not allow me to speak with anyone to address this situation. It repeatedly insists that I activate the card which is the entire problem. I am extremely dissatisfied with this service and feel like this is a huge scam as I have read that many other people are having the same problem and getting the same run around!!!!

I recently purchased a Visa Green Dot prepaid card to buy some things online but after trying to register the card I did not feel safe putting all my information including my social security number on their website for a prepaid card. After realizing I needed to put in my social I decided to call the company to request a refund and was quickly able to talk to a customer service personnel who took my information and said it would take about two weeks for the refund to reach me.

I bought a card, put $150.00 on it, my receipt says it's activated but when I try to use it it's declined. Not only is this embarrassing but I need what I was trying to buy. No one at Green Dot talk with as they have a recorded message. This is no way to keep customers Green Dot.

I have had this card for years. I recently lost my card and called 10/23/17 to request a replacement. Requested expedited service. Never received the replacement card. On 11/1/17, I called customer service. 36 minutes and their solution was to send me ANOTHER replacement card. Was told they would return the funds charged for expedited service and I would have my new replacement card on an expedited basis at no charge. I would have my new card in 3 business days. Fast forward to 11/6/17 I spent another 38 minutes on the phone finally got a supervisor who told me I would have my card by 11/10/17, maybe sooner.

I called customer service about two unauthorized transactions on my account. My card was canceled out and I received a new card. However my new card came locked. So when I call I can't speak to no one. It says my account has been closed. I'm a single mother of four young children and I need my money. I'm facing eviction if I can not pay the rest of my rent. It's already 10 days late. I don't know what to do. Can someone from this company please give me a call at ** AS SOON AS POSSIBLE BEFORE WE BECOME HOMELESS. THANK YOU.

I have to admit I was surprised to hear back from Green Dot again seeing when I 1st spoke to them they said there was nothing they could do. Upon further investigation they were able to see that the money was indeed stolen and who stole it, but unable to actually do anything about it. They did however refund about $100 for various fees and as a courtesy. Although I was not able to get the full amount back I do appreciate them looking into the matter and at least trying to give some of the money back. However they do know this is an ongoing problem with the MoneyPak company, Green Dot continues to do business with them ultimately allowing them to continue this scam. Lesson learned though. Never give anyone including a representative the information off the card. Thank you for getting back with me.

I bought a card on Tuesday Nov 7. I put exactly $93.00. I went home & activated it but when I tried to buy something online it kept saying check card info. Everything was correct. I try to buy another thing for 2 bucks and still can't buy. So I try to call Green Dot and they say my social security is invalid, when it isn't! I need to buy this thing online asap. I used my only money on that card! Yet I can't use it? Can't even get past the first step when I call??? Green dot better contact me and fix this! It's an emergency. Please does anyone know what to do??

I bought a Green Dot prepaid card. When I tried to activate and register the card online the website told me I cannot verify your information. WTF. I have a debit card already so I don't understand why in the hell they can't verify me. I also bought cards several times with Green Dot in the past so again WTF! The message told me that I can use the card for personal shopping but not online shopping which is what I bought the card for in the first place. While reading several reviews I see that this same issue is happening with countless other people.

I reported my card lost. The next day my account was blocked. It directed me to submit documents. The page did not work. I repeatedly called customer service, never could get a human on the phone. The automated system kept saying that I didnt have the right information, and hung up on me. I am very upset, and will stop my direct deposit into this account!!! I cant access my money!!! I am VERY angry!!!

This card is not safe. Someone was able to make online purchases with my card. They spend 87.96 on flowers from FTD.com. I've been getting the run around from this company instead of receiving my money back. I wasn't even alerted that my card was being used. I think there is a security breach on the companies side. I don't trust this card and will be getting a Capital One account instead. At least I will know that my money and account is being protected.

I purchased a GreenDot prepaid Visa. Registered and activated the card. I made on purchase on Amazon. I received an email from GreenDot stressing my card had been locked due to suspicious activity. They required a copy of my driver's license. I sent that in, and received no reply. 2 weeks the card is locked. Upon going on to their Facebook page, I am reading hundreds of complaints filed for the very same problem I am having. People have lost hundreds of dollars to this scam. They send the required info, and are told they are not legible. Same thing I was.

I purchased a card in order to help my brother financially. I was told the money on this card could be transferred to his card. Turns out I was sold the wrong kind of card and I could not transfer the money. I never used the card, but they charge fees every month even if you never use it. I tried to cancel a couple of weeks ago but told most of it had been lost in fees. They could reverse one of the fees but I would have to call back to get the full amount. When I called back, I was told they had reversed one fee but another fee had been charged yesterday and there was nothing they could do about it. I've been dealing with a sick child at home and now I've just been swindled out of $40!!! Buyer beware!!!

I purchased this card to buy a birthday present and get it ordered in time, the clerk said I could go online and use it right away, unable to buy present online. Called Green Dot and they said have to wait 8 hours to spend my money. Complete waste. Should have bought a gift card so I could order the gift on time. Thanks Green Dot. Will not be able to get it shipped today because of your 8 hour wait. You guys failed to disclose on packaging or anyway whatsoever.

I was given two Green Dot cards as gifts. I have been charged too many fees so I decided to use the balance and close the cards. I had trouble setting up both cards to begin with so I should have known it would be a headache to use them and another to close them. I have been charged a fee on one card AFTER I used up the balance and am worried that the store I used the card will decline my purchase a day after the transaction.

I'm updating my rating from 1 to 5 stars because once the ball got rolling my issue was resolved with a friendly voice and extra effort was put forth to make sure I was satisfied with what steps were made to resolve it. I'm pleasantly surprised and have changed my thoughts about this company. It let me know that my voice was heard when I got a response back to my review. I hate that it had to come to this but like I said, I'm more than satisfied with the result and in my case I do feel like they went the extra mile to solve it. Thanks corporate! :)

Let me start by saying Green Dot is the worst company I have ever worked with. I ordered a replacement card on October 20th 2017. Waited 7 business days and never received my card. I moved into a new address so I called to cancel the card I never received on October 31st 2017 and also updated my address. I received the replacement card that never came on November 3rd. Obviously that card was cancelled so it didn't work however I received another card in the mail that same day. That card was also the wrong card! Due to all this activity there was a block out onto my account. I have to upload my ID... Well go figure. The website doesn't want to accept my pictures!

I have had my prepaid for several years, I have my military retirement direct deposit to this account and a percentage of my job check deposited to my account. I have only one problem with this card in the years I've had it. It was bookkeeping error of only 30 dollars that just disappeared and I chalked it to a experience that would never happen to me again and lo and behold it happened again. This time the amount was substantial which I can't forgive. Friday 3 November 2017 I checked my balance and I noticed a very bad error. On 10/28/2017 I paid a utility bill of $6.83. Before the payment I had a balance of $1378.30. After the payment the balance was $983.38. The difference of $394.92.

After noticing Green Dot charges a 1 or 2 for each ATM transaction I started swiping my card more. I deposited a employee check by phone and a week later Green Dot notified me check was returned and my account was negative so they closed my account. 3 days later my employer direct deposited my check and I can't get in contact with a c.c rep to check if fund will be deposited and my negative balance will be taken care of or will they return my check back to my employer. This so called company is a joke. You can't get anyone on the phone. The automated machine hangs up on you instead of transferring to a rep if you do not enter your info correctly. I'm sick and tired of these people ** getting my money deposited sooner. I rather open up a checking account.

I bought this card for the simple purpose of receiving a reward from Booking.com. I paid 1.95 for the card. The minute I swiped it I was charged 7.95 fee. Then booking.com deposited my reward on this card and Green Dot blocked access to the money. I was asked to send documentation of my refund to verifymydocs@greendot.com and was told it would take two business days to look into the matter. I called today. Now they are telling me it will take two weeks to look into it. I informed the representative I will be suing this company and asked for a street address and exact location of this company and he refused to provide the info. DO NOT BUY THIS card. Absolute scam. They are holding my money hostage.

I have used Green Dot for debit cards for several years with no problem. No problem until a merchant took unauthorized funds from my card. I immediately contacted Green Dot concerning the situation. The representative suggested that I close that card to keep the merchant from further withdrawals. I was further told that a replacement would be mailed within (I believe) 10 days that would have my remaining funds on the new card. I received the new card only to be told that it was blocked until I send in pictured ID (personal information) and would have to go through a review. I desperately needed my funds being that I a retired. If I had known that my funds would be blocked I would have not have gotten a replacement, instead would have just gone to the bank and withdrawn my funds at that time. I am very disappointed.

On September 5 2017 around 2 pm I email this woman named Nancy **. I have a balance on my card of 4,144.55 on my account. I use some of the money. All the sudden they close my account. I contact this lady again. She stated send my driver’s license and fill a form regards claim my property and they issue my money sending me a check through my mail address, November pass and I ask her regards my refunds were belong to me. Disrespectfully she stated she felt I committed and seems like I do a pattern with this when it's my money. I called the IRS since were my refunds on my card. They told to take legal actions.

I purchased a card yesterday from Family Dollar putting $40 on it; and when I tried to register today the card says "card invalid". I cannot register card and cannot talk with a customer service without card being registered. This card and company seems to be a scam. Family Dollar says contact the company. It can't do anything, but there is no number to speak with anyone about the issue. Every number listed ask for card to be registered in order to speak with someone, but if you can't register your card, your money is just gone. If there was a 0 star rating this would be it. A legitimate company would have a number to speak with someone directly to resolve issues.

For the past 2 WHOLE DAYS I've called multiple times and spoken to different people and I have yet to hear or receive any information at all about my refund. At this point I'm going to consider reporting this as theft to the police because it's no way you guys have yet to give me my money back. It is not my fault Walgreens sold a faulty card to me and I am beyond angry. That is exactly 360 dollars out of my bank account that has vanished into thin air because y'all wanna play dumb and not tell me what happen to my money.

On August 9th I purchased two Green Dot Visa cards and put $500 each on them. The cards were then activated fraudulently by another party. I immediately called Green Dot customer service. The employee I spoke to closed both cards and told me the funds had been recovered. The employee verified my mailing address and said refund checks would be sent to me within two weeks. After two weeks no checks arrived. I called Green Dot customer service again and was told that the checks had been sent in error to the person who fraudulently activated the cards who then cashed them. The GreenDot employee said new checks would be sent to me within two weeks. No checks arrived and I called them again. They said new checks would be sent again. This happened a total of 5 times.

I purchased a GreenDot.com card from CVS to use for certain transactions and the rep at the store sold me the reloaded card which I placed my funds on. When I get back to my office I discover that I can't use that card without the actual GreenDot card and they can't refund my money. I go back to CVS and they apologize but they can't refund my money. They sold me a GreenDot card and told me to I put the minimum amount of money ($10.00) on that card and they told me that I can use the reloadable card that I purchased to load money on this card.

2 day hold on Moneypak. I loaded $400 onto a MoneyPak this morning only to have them decline my card. Reload 20 minutes later. There no customer service number, not even an email address. I’ve been using MoneyPak for years without any problems until today. $400 is no small amount of money and I have bills to pay and a family to feed. I am extremely pissed off... Looking into legal solutions or charges that can be filed against this company. One thing for sure, the Florida attorney general does not play when it comes to taking advantage of consumers. I think I’ll reach out to that office as soon as I’m done typing this.

Been using this Green Dot card for a while now over a year. Never had any problems. My car gets broken into and my card gets stolen. Now there is a lock on the account and I can't speak to anyone regarding this issue. What sense does it make to not allow your customers to speak to a representative when they are having issues with your product. I am so extremely frustrated with Green Dot that I am cancelling this card as soon as I am able to get my money from Direct deposit back from them. I am going to the BBB as well. There has to be some type of law regarding this and the predatory practices.

I lost my Green Dot card on the 10th of October and I was told in the meantime to purchase a new Green Dot card temporarily so that way they could transfer my funds so that way I can pay bills and buy good. They told me they could only transfer half of my funds to the temporary Green Dot card. It is October 31st and I have yet to receive my new card and now they refuse to transfer the rest of my funds into the temporary card that they told me to purchase.

I lost my Visa gift card from Walmart back in May and immediately I called the Green Dot services. Within 2 weeks they told they found the card and told me the amount, they said they are mailing it to my house address but never received the card, I call them 2 times again every time. They said they are sending my card, they have the right address too. Really upset with the service. Now I am unable to call them as they don't take calls.

Green Dot bank is not right. When someone steals your card and they take 10 days for research and they will not issue provisional credit and they let someone in Guadalajara steal your info. I am very unhappy with GREEN DOT. They take 10 days to investigate and then do not issue a provisional credit. Now my rent is going to be late.

Have been trying to to get the card activated for days, the lady on the phone just hung up on me and I can only use this card for certain things even though I provided full information. This doesn’t need be that difficult to set up but your servers online are also making it hard to fully register this card.

I filed a dispute for products I purchased using my Primor/Berkshire/Green Dot Visa card. The amount of the dispute was approximately $2000 and I carefully followed the instructions on back of my credit card statement. I received a letter stating my dispute was received and would be processed. It had been 90+ days and I had not heard anything from the bank so I called them on the phone.

My Accounting Department and I bought several Green Dot Prepaids from multiple retail stores. We bought these cards for the purpose of giving a bonus to our employees. Each card was purchased and loaded with cash. Once we disbursed these cards out to each employee, they were all excited about their new bonuses. However, as they tried to activate and register the cards each card gave them a prompt saying "Card Is Already Activated." Note they haven't registered anything in the system for it to give this type of prompt.

Went to return an item I had recently bought from a Dick's Sporting Goods store. They could not give me cash but said they could put the refund on my credit card. I swiped my Green Dot card so the refund would go onto my card. I called Customer Service and was told they can't see any transactions about it, not even a pending transaction. I know Dick's transferred the money to the card because they have given me a receipt for it.

I bought a Green Dot prepaid card at Rite Aid and put $288.36 exactly in the card to be used for an online purchase. Once I finished my order a day later I received a call from the online store I tried to purchase an item from saying that my card was declined. The balance on my card was now $280.41 since they charged me 7.95 just to use my card. Now I can’t use the card at all. I know there is money in the card but Now for some reason I can’t use the card at all since it says declined if I try to purchase something. So I can’t use the card. I tried calling customer service but no one ever answers. I just want my money back.

I purchased one of their prepay debit cards and at first was satisfied with the card UNTIL I paid a bill of over 400.00. Soon as I paid the bill my card was blocked stating suspicious activity (even though it was clearly utility bill) and they needed me to send proof of my identity, so many times I sent them my driver's license only to be told wasn't proof of my identity. For weeks I tried to contact a actual person with no luck and finally they closed my account with no explanation and no way to get my funds. Getting a lawyer has been my only option to receive my funds and find out WHY my card was closed. I would highly suggest getting a card from someone you can actually speak to a human being. Would never recommend this card to anyone.

Got a response from Green Dot Corp, they resolved my matter and are sending me a refund check. Daniel was very helpful and kind and resolved the issue I was having. Thank you

I bought a Green Dot Card to pay my phone bill, I went and loaded $45 onto the card. I tried to activate it online and it said I exceeded the number of daily attempts. Information was correct but just not accepted. I tried again today, and now there's technical difficulties. What is going on? Why can't I activate my card?

I loaded $75 onto my Green Dot card at 7-11 on Willis road. The total came to $79.95 with the $4.95 fee. I was handed a receipt and left thinking nothing of it. When I called to check my balance it showed a balance of zero. I called Green dot who told me to call 7-11. 7-11 said they had no record of the transaction. Green dot can’t help me either. So my $75 has been stolen and no one can tell me where this transaction went. They both bounce the blame on the other and I’m out of my last $75. No one has given me a resolution.

I purchased a Green Dot prepaid card for convenience of not carrying cash but I cannot access the $500 I loaded onto the card, was charged the $7.95 service charge, and no matter what number I call I cannot reach an actual person to speak with about my issue. One of the numbers I found I the internet just hangs up immediately after dialing. At this point, I am very displeased and feel that I have actually lost my $500 and will steer away anyone from investing in a Green Dot service. Good luck to you if you already have!

I created an account and they told me couldn't verify. I bought this to pay a bill. I can't use the card to pay it money is on it. I can't take the cash off of it, can't get in touch with anyone to find out what the problem is. It's not a good way to keep a customer. All of the information I gave was correct now I wasted the money. Thanks for being a bad company.

I purchased this card as a way to make two bill payments, to only have them both declined. To only be told that it will take up to 8 hours for me to use my funds. There is nothing on the card or the info where it says that it takes up to 8 hours for my funds to be available, now I may suffer a disconnect. I will never refer anyone to Green Dot.

They cut my card off without my permission and kept my money (1050.00). After a month they turned it on after many hours on the phone...then turned it off two days later again without my permission. I am a traveling nurse and because I called and had them replace my damaged card and sent to my address that I was at so they called it suspicious activity...even though it was me that called. The customer service people did not tell me it would create this problem so they sent me a new card that I could not use. It had been turned off before it even got to me. They then said to sent a copy of my ID to them which I did not do yet they said they could not read the copy of the ID I sent. Crooks!!!

When I first started using Green Dot, I got the whole thing with my name on the card and all the features. I loved it. It was a pain to pay cash at local stores to reload it, but that was more due to the store cashiers themselves not knowing what to do. So I started buying MoneyPak to reload my card. That worked twice. Then I got a MoneyPak that was declined by Green Dot of the amount of $150. I called customer service, where she gave me the wrong information to remedy the situation. Finally, after three calls and talking to a supervisor, I got a refund check from Green Dot. After that I didn't want to use the MoneyPak anymore. So I started using mobile check deposit. That worked twice.

This is the second time Green Dot has blocked my card keeping me from receiving my direct deposit. I have been late on bills and had to keep wasting time submitting proof that the card was mine. For a few years everything was good.

I have tried contacting Green Dot prepaid several times today with direct deposit issues. Been getting the run around all day. After feuding with a rep with poor English about speaking with a Supervisor about my account she acts as though there is nothing that they can do. I only signed up with Green Dot to get paid a day or two earlier with direct deposit. My employer told me to contact Green Dot to see if the funds will be sent back because of the wrong bank number. But was told it is not connected to anyone account and will be rejected and returned to the employer. But the catch is waiting 2-3 business days. Really!!! That means I won’t get this mess ironed out till Tues or Wed of next week. I will never ever recommend this company or use them ever again. I have over $1000 in direct deposit that Green Dot refuses to care. I regret I even used this company. Will be contacting the BBB.

So today I bought a Green card visa. Put money on it the tried to activate it. The customer service team told me that my information was not verified. Now I’m out the 50 dollars for god knows how long. They say 2 weeks before I get a refund. Well I should not have to wait to get my money back! These guys are a straight bunch of **! This is nothing more than a scam to borrow money from you so they can collect interest off from it. Never again will I buy a prepaid debit card. Do yourself a favor and get a bank acct. Also customer support is a bunch of ** who you can’t understand. Also they refused me to talk to a supervisor. They are rude and they are a ripoff. ** bunch of maggots! Don’t do anything with this company. Total rip off!

I lost my card and needed a replacement, but for some reason they blocked my account. I uploaded my ID and they kept saying something was wrong, kept transferring me to different departments and now I have to wait and be broke because I can't access my money that I NEED now! Spent my whole break on hold just to get bad news.

I have a Walmart cash card. I filed a dispute. Someone stole my purse and went to the bank and got 3 cash advance with my card. I contact Green Dot the next day but reported my card the same day. They denied my claim for no reason. Under FDIC I'm not responsible and I made a complaint with Better Business Bureau and Green Dot corporate office. I’m not taking any losses. They well be give me my money back. I'm going to contact my lawyer and sue them. I contact list of people.

Card got blocked because of a refund. I called days ago and recorded the conversation, she told me my card would be unblocked that day and still nothing. I need access to my funds on the account. I have been trying for over a week with emailing and calling and no luck getting my card unblocked like I was told would happen. Either get my card unblocked or I'm going to higher authority with my recording and everything else I have that says I should have had my card working again and unblocked.

I have a Green Dot card and I purchased a MoneyPak card for $95.00 so that I could put money on my card. When I tried to use my card it says the card was already used. I called Green Dot and they said a refund was issued for the card however I never asked for a refund. They asked me to submit a fraud claim on the MoneyPak website but every time I did it said they were unable to process my claim and try again later. I tried so many times that it said I exceeded my number of tries and Green Dot won't help me.

Green Dot has taken a monthly fee without me physically expiring the month. Of $7.95. I placed $50.00 to pay my bill and only had about $42.00 to pay a 50.00 bill. My Phone is still off. Which is an inconvenience. I had children to keep in contact with. You are placing them in danger.

I wrote a scathing review about Green Dot Cards a couple of days ago. Although the problems I referred to have not been completely corrected I was very impressed and satisfied that a very knowledgeable individual from Green Dot's corporate office contacted me personally in a timely manner and assured me they are working to correct the problem. I was happy first to know that a big corporation such as Green Dot took the time to read my review and respond to it. He was in agreement with my situation and appeared to be legitimately concerned with the problems I had. He listened to what I had to say which put me at ease.

I've had other Green Dot cards and it used to be 30 minutes and you could pay bills online. Now with no notice on the package it's been changed to 8 hours... 8 freaking hours are you kidding?! I never would've used this brand if they were being honest about the inconvenience this causes.

I put money on my Green Dot Debit card in order to pay fees for something really important. Turns out someone stole it from my mail box. Green Dot customer service is basically non-existent. I can't do anything at this point. I called c-s. The person changed my info. Green Dot is okay for small purchases. But I practically got robbed and I cannot do anything. Worst feeling.

I got the card as a birthday present but I have no social so I could not register the card. I tried calling but one cannot get in touch with their customer service if the card is not registered. I tried contacting them through social media outlets no response. They have no email address on their website but I found feedback e-mail address so I wrote there-no response. I made an account here with an option for info about company. Somebody responded after a few days. Mind you, I have been trying for 3 weeks to get in touch with them at that point. So after explaining the situation to them, they asked me to send them the picture of the card which I did.

I bought a Green Dot Load & Go Prepaid Card from Walgreens and put $100 on it last week. I went home to activate it and it's telling me that the front credit card numbers don't match the three digit code on the back. I've been trying to activate it for over a week. I went back to Walgreens and they told me that they don't do refunds and won't give me my money back. I then asked to speak with a manager. I explained my situation and told her that I haven't been able to get anyone on the phone.

The corporate office did reach out to me. They Helped me resolve the issue, and had a reason as to why it happened in the first place. I want to thank Daniel from greet dot for his help.

When I returned items to Kmart, they refunded to my Green Dot card. No refund posted! Have receipt of transaction physically in hand. Green Dot says the transaction never took place. No answers on the phone. No real contact info on website... Can't afford these things happening!!!

After speaking to someone the process is now resolved although still the company should make a backup to contact a person as being blocked makes it very difficult to reach a person and many people prefer human interaction over machines

I purchased a Green Dot Debit Visa from Walgreens on Oct 10. I loaded 50$ on the card. My grocery money to buy groceries through an app and the purchase did not go through. None of my purchases would go through. It says it's no money on the card and the card is invalid. It would not even let me register the card online because it says the card is invalid. I'm going to try to mail it back to get a refund. I really need my money back asap.

I lost my card a few weeks back, and I called in to get it replaced. They said it would get here in a weeks time. It’s been 3 weeks now, and I still haven’t received my replacement card. When I call for help, I can’t even speak to anyone because I don’t know my card number. It’s really annoying.

Put all the money I had on my card to pay two bills. I then paid $408 for my car payment. It went through so I call my electric provider to pay my electric bill and it wouldn't go through. I put $1000 On the card in which $560 was going to electric! I then received a email saying my card was blocked due to suspicious activity. I sent in my driver license several times and it says they can't read it! My pictures of my dl are clear there's no reason they can't see it! Tried every number I could find for Green Dot and still can't talk to a live person! I need my money back NOW!!!

Don't believe a word that Green Dot tell you. Green Dot is a liar and they scam this person that we know and they lie about everything. They transfer you to this department, that department. We bought this card two years ago and they still haven't done anything. A police report has been filed and we will be pressing charges against them. Green Dot is a scam. Don't believe them. We send documents. They can't read them. It not clear. We need to create over 100 case numbers and still haven't solved it.

Frustrated with Green Dot prepaid card. I'm reading most the reviews. Everyone has same problem with Green Dot prepaid card. Can't activate. A gift to my retirement. No need ss# etc. Want to use 1 time and discard. Can't speak to a human though!!!

Last week I put $260.00 on a prepaid Green Dot card and now they are saying the card is “blocked.” I’ve sent countless pictures of my driver’s license just for them to keep saying the picture “is not legible.” When I call, the automated system will not let me get through to speak with someone! I don’t have access to my funds & I have bills to be paid. PLEASE JUST GIVE ME MY MONEY!!!

I have tried several times, and on different days, to register my card and this message always appears: "We apologize, but we're currently experiencing technical difficulties. Please try again later." The card was loaded with a hundred dollars, what can I do?

I live in Tennessee. My paycheck was deposited and two days later by someone in California. They took all my money in two days without question from the institute. I have not received reimbursement 30 days later because they have to "investigate". I contacted the stores in California where the fraudulent charges were done and obtained video of the transactions and records of them. Gave the info to Green Dot. STILL haven't received my money. They refuse to inform me what had been done to"investigate" the charges. Just keep telling me it's being investigated. Quick to let someone take money from another state but have to jump through hoops to get my own money back. I live in Tennessee the charges were done in California with proof. How much investigating does one have to do to return stolen money.

Had a Green Dot card for 8 months. My husband's paycheck was direct deposit this past Friday. He got paid and I tried to pay our bills like normal to find out the card was frozen. Now they closed the account. Took 4 days to talk to a person for her to be rude and tell us we will not get our money that was in the account. How can it be legal for them to do this? We are left with no money & out his paycheck... Someone PLEASE help.

Purchased a Green card debit card and when I received it in the mail they had spelled my name wrong and also the street. After an extended wait for customer service was connected with someone who had a poor grasp of the English language. Was told they could send another card but it would be the same that they could not correct the spelling which defeats the purpose. This is ridiculous because need correct for when my ID is checked. Will activate, pull my money off and destroy the card. There is no excuse for this.

I bought a Green Dot card and can't activate at all and the store said I have to take it up with Green Dot and I have tried even getting in touch with corporate office. I mean I have money still on this card and can't use it all so now my bill that I was going to pay using this card is getting shut off.

I have the Green Dot card and I have been sent the email from Green Dot for the Spin and Win game every Wednesday. Well I play on Sept 20th. I won 50 dollars. It's been more than 10days nothings been deposited on my card. I called Green Dot. They told me they don't have a promotion like this but yet it's advertising on their page and the email comes from them. Emailed the prize department just for them to tell me I have to wait 10 days which I have and told them that sent them the confirmation number and everything and haven't heard a word back from them!

I purchased a MoneyPak card, loaded with $500. The MoneyPak card was purchased with the cash that had just been sent to me via MoneyGram by my friend. This was all the cash I had. I was instructed by customer service of the prepaid card I owned to purchase a MoneyPak and that their card was compatible. I verified on the Green Dot website before purchasing to ensure it was in fact compatible. So I went to the MoneyPak website, scratched the number off on the back of the MoneyPak card, proceeded to load the funds onto my personalized prepaid card... Then I get a ** message that says, "Due to prior negative activity with Green Dot, you will not be able to use MoneyPak." The ONLY way to get my ** money back was thru a check sent to my address.

I was given a Walmart Visa prepaid debit card for $100. When I opened it and I check my balance it only had five dollars on the card. So, at the end of July 2017 I called the number on the card which connected me to Green Dot Corporation and I disputed the charges which were obviously not mine but from another state. Finally October 8, 2017 I've had $95 restore to my card. Over the last two months I cannot tell you how many times I've been put on hold and given wrong information. The only reason that I believe that I had the $95 for restored to my card was because I used a phone app to record the conversation, informed them of it and refused to get off the line until they got me to a person in the corporate office.

Hello, so I am a college student and I recently put my scholarship money on a Green Dot card. Due to circumstances of having the same wallet as someone else at a social my card was lost and I reported it lost the night of. I've recently received my new personalized card and when I tried to activate it that card was also blocked. I gave the Green Dot website my Californias ID to give them proof and verification. The address on my ID is my home address and not my college address that is listed on my Green Dot card.

I bought this card to send money to my daughter away at school... I could not transfer the money with the temporary card and was told I have to wait up to 2 weeks to get permanent card. The deal breaker was when I looked at the back of the card it says no ATM or cash access. That info was not available until after you purchase and load card... Refund takes 2 weeks. I will never recommend anyone use this card or company...

I bought a card about a week and a half ago, it's been working just fine but this morning I was told that my card has been deactivated and closed due to "suspension activity". The email I received said I am temporarily blocked, I was provided a number to call so I did, the automated system told me that the account has been closed and that I can't open another card with Green Dot and that I can't restart the one I have now.

On October 7th 2017 I purchase a GreenDot card and put a total. I purchased cards to pay bills. I can no longer pay the bills because they said it's a claim. It's a hold on my money. I'm going to find a lawyer and find out what actions can be taken against them.

I have a few cards blocked. Straight Green Dot cards and Walmart. I have sent pictures of my driver's license and of my passport card over 9 times and they keep saying that it is invalid or they cannot see it or whatever. I need my money. You guys are taking the fees out every month. I need my money. I'm living in my car after Hurricane Harvey. I need my money.

On the 23rd there were 3 withdrawals made from an ATM of $501.50, $481.50, and $61.50. The thief also made two balance inquiries to make sure they took it ALL. And they did. I moved from Arkansas to Colorado 7 months ago. I've been saving up for an apartment to move into because right now I'm homeless and living in my 2013 Hyundai Genesis. All the money in the bank was for bills that are due (yet haven't been paid) and for a place to live. Now I'm broke with no money for food or gas to stay warm or cool. I went to Walmart on the 24 when my card declined. I checked my account and noticed the theft and called Green Dot Bank immediately. After I called them then I filed a police report at the Greenwood Village PD. Green Dot Bank advised me to start a transaction dispute and send them the paperwork via email (which I did). After all that they gave me a date Oct 6 which I will have an answer about the investigation.

I had recently had a problem with a refund for canceling car insurance and I am just receiving payment after a long 45 days of frustration and now that the payment was sent to Green Dot because it was the card I had use during my car insurance. Now Green Dot refuses to grant the receiving payment on my existing card and decided to put a block on the card to allow me to use, it's my money that I work so hard for and now it presents another problem that I should not have to go through all these headaches for the amount of $567.00!!! It's just not fair to accept.

Green Dot may be under investigation by The Federal Reserve Bank. (FRB), FDIC, and BBB as well as the SEC. It is believed they are using customer accounts as their personal piggy bank and misrepresenting company value. Reporting claims to FDIC for money they themselves have stolen. I believe this is the reason behind the 90-day transaction dispute process when a card is reported stolen and fraudulent charges occur. Most financial institutions will reimburse immediately but it is believed that due to investigations FDIC is not paying their claims. I believe Green Dot is not only stealing from its cardholders but from all American taxpayers.

I love using my card. I like that I can go to load it at my favorite store. I dislike that I can't transfer from my other card anymore though. I was using it for my kids as an emergency card for food when I'm not around. Other than that, it's a great card to have and I have recommended it to my friends and colleagues for their direct deposits. I get mine a day before and it really helps me out that way. I also like the fact that I have cash back rewards. That's awesome.

App is very user friendly. I love that I get paid 2 days early. The only thing I don't like is the monthly fee which I feel should be waived if signed up with direct deposit. The fees for adding money are reasonable.

I love this card. I get paid two days earlier with my direct deposit. And it's so easy to access my account online anytime. I get text alerts when my card is used or loaded... Super happy with Green Dot. Have recommended to several friends who are very impressed... Thanks Green Dot. You rock!!!!

I have been waiting on my permanent card and have not received it yet and figured by now I would have it. Please let me know the status of my card, thank you very much. Feel free to call me or send me a email in regards to card so I know where it is at or if you are sending me a new one.

I have mad confidence in Green Dot and they don't have any central bank nonsense. I suggest it to everyone. They are easy to use and never have a limit overdraft fee. Also they have a human person answering all your questions and someone handling all the issues.