Green Dot Prepaid Cards Reviews

I purchased a Green Dot debit card at CVS and loaded $120 on to it on 2/8/18. I have my receipt. I called to activate my card and when I put in the card number and 3 digit security code in a recording told me that I can only activate it online. I went online one time and a message on the screen told me I have exceeded the amount of time I tried to activate card. I tried once. I have to wait 24 hours to try again. I only tried once. I tried calling to get help but I can't enter information in to get to a person. I AM OUT $120. I'M POOR. I NEED THIS MONEY TO PAY A BILL ONLINE. HELP. PLEASE CALL ME.

I did my taxes on TurboTax and this year they used Green Dot. Well my refund has been deposited somewhere because I've never received my card. When you try to call it's all automated and you CANNOT get a live person. So back to the automated nightmare they ask for a Ssn number then they ask for a zip code. I put all that in fine then I'm asked for my Birth date so I put my Birth date in and it's an invalid response. Now I'm pretty sure I know when my Birthday is and if you CANNOT EVER reach anyone to talk to live. I don't think it's the financial institution I want to use. So I will be pulling my entire refund out as soon as possible and going to a real bank and I will never use them again. Plus judging by the amount of complaints about them keeping people’s money. I can almost see a class action lawsuit in their future and I would rather miss that.

I purchased my first prepaid card to make an online purchase on a website that I wasn't sure was legit (I didn't want to put my debit or credit card number on it for my safety). When I registered online, Green Dot was "unable to verify my identity". They blocked the card so that it could only be used at POS until they verified my identity. The following day I sent in a copy of my drivers license. I have never had any issues with my identity so didn't think anything of it. When I called the next day, the automated system told me that my card was closed and I wouldn't be able to use the bank again. Then the automated system disconnected the call.

I tried to access my account on my mobile phone as usual. It would not take my username and password. Changed the password after submitting information. Would not accept new password. Unable to reach anyone after contacting by phone just to make sure my account was not compromised. Made transactions as usual, but later in day, account information by mobile and laptop still is inaccessible. I tried several more times to contact my card by phone and cannot get a person now, either. I have never had this issue before with my account and I find it disturbing that I cannot contact a person directly about my account.

I can only hope that what I’ve experienced within Green Dot debit card customer service dept is truly NOT a reflection of what their customers deserve, however, it’s certainly been disappointing. I also hope their widespread disingenuous attempt to appear to care while ripping their customers off at every opportunity will be reflected in their bottom line as well. At some point using poorly trained inept customer service rep clueless of their own products and services has got to impact them in a way that really counts. What a disappointment!

I am very disappointed in this company. I called on Jan. 25th to order a replacement debit card. I was told I would receive new card on first. It is now Feb 6th and I've still not received my card. I've gotten no real reason why they cannot tell me where my card is. And every time I have called since the 1st I have been told I would receive it tomorrow. I have a family of 5 and my entire paycheck is on this card and I can't do anything. I get excuses and put on hold. No one has answers. I've asked for one to be overnighted to me but they keep avoiding that. I need a card now. But they don't seem to want to try to help me.

I was in route to a worksite an hour from the office. Green Dot card hacked for $360.00 at an atm. I never use an atm. Filed a dispute and now no one takes my calls. Filing a huge lawsuit on Green Dot. I will be sure to have this as topic at my job which is a local news station in downtown Chicago. Green Dot debit is a huge fraud!!! I want my money back!!!

Been customer since 2012, had to cancel a card due to fraudulent card activity. Ordered another card... while account was frozen even after new card arrived. I submitted the documents needed to verify identity multiple times to Green Dot, but no one will unfreeze my account that I had my paycheck direct deposited on. I can’t pay bills or feed my kids. When I try to call customer service, I cannot reach real person!!! I am very angered and disappointed. Poor customer service... if you can even call it customer service!!!

I went to First Merchants Bank on 01/30/2018. I tried to take 360 off my card. Money didn’t come out of atm. I called Green Dot and file a claim. I sent the email and still haven’t heard anything from Green Dot. I’m pretty sure they should have atm transition it video. I really need my money. This is sad. I just started my direct deposit. Might have to cancel!!!

The reason for my review is because I have been a victim of fraud and theft by this company. On January 17th I went to load money on my Green Dot Prepaid Card at my neighborhood Walgreens. The cashier informed me that I had to load the money on a "MoneyPak" card and then I can move that money to the card online (not sure why this step exists in the first place) but I followed the directive. Once I get home I discover that the MoneyPak has a silver bar in the back that I have to scratch off to reveal the numbers to enter on the online app that will allow me to move the money from the MoneyPak to my Green Dot Prepaid Card.

My check was deposit into a Green Dot account. The next day I received an email that I needed to upload some documents. I uploaded my driver license, tried to log into my account and was told my account was closed. Green Dot has no way to talk to anyone. I have no idea on how to get my money off my card of any reason why my account was closed. This is the worst experience ever. I have no access to any of my funds, facing eviction, unable to feed my child and myself. I need some help. I have done everything I can do.

Got a cash load in to my card yesterday at around 3:30 to 4:00 in the afternoon and never received it into my RushCard. The amount of 80$ is still pending on my account. I called. I’ve gotten the run around from both RushCard representative and Green Dot representative so now I’m left with this. What am I supposed to do to get my money back? I need help with this.

I had a Green Dot account set up for years until one day my account was closed because of suspicious activities. They said I loaded too much money on to my account and my account was closed and it says that I can never use Green Dot again. I personally like the service but if I can't use it for loading my money on to my card whenever I want I will never recommend this service to anyone.

Bought my Green Dot money card yesterday. Got home to register it and it automatically says, "Amount exceeded. Please wait 24 hours." I'm like I just got this damn thing like 30 minutes ago. Tried to call to talk to someone. Nope. All I get is must register this card online. I'm very upset with Green Dot and I'll be letting everyone know don't use them.

01/19/2018 purchased MoneyPak to put on my Walmart card. In order to do that online only followed all rules and instruction submitted if card bet MoneyPak number. They said I purchased a product. Won't let me submit fraud. Scam. Email 15 different emails. The number disconnect 8 different numbers. Contact police 2 times. Police say it's over their head. FBI haven't heard anything. BBB I do emotional distressed. I lost my vehicle phone turn off. Green Dot say they don't owe me anything. Email their 2 business avoiding me I purchased a product. Where's the product. No one will answer the phone. Once they got my receipt and MoneyPak number. Immediately returned email. No money left. They gone 465.00 1-19-18 I can't believe. They just took my money. Gdnotification@greendot.com, **, verifymydocs.com, attheregister.com/MoneyPak/help.

Unable to speak with customer service at any point to inquire about options for card use. Husband purchased card for me to use one-time online. I could not register the card without inputting SSN#. However, I found instructions on how to cancel the card (to prevent personal card from being generated and sent). After I made the purchase I logged into Green Dot account and closed account. However, the transaction is still showing as pending although the funds were prepaid. I attempted to call customer service again thinking that I would get help as the card had been registered. Recording states a refund is being sent and still will not allow the option to speak with a representative. Worried about the processing of the transaction on the merchant side and refuse to be held liable for a process on the side of Green Dot.

I purchased a prepaid debit card and registered the card online. I submitted the requested documents. Within 24 hours, my account was charged a $5 monthly fee and closed. There is no "live" customer support and no option to get the money I loaded onto the prepaid card back. I filed a report with ConsumerAffairs. Within one business day, a representative from Green Dot Corporate (the bank administering the card) contacted me and offered his personal assistance to resolve the matter. I submitted the requested document to him directly and he worked with their Risk Management department to resolve the issue. The next business day, he contacted me to inform me they resolved the issue. He credited me back the monthly fee and gave me the option to get a full refund or keep the prepaid card. I kept the card. ConsumerAffairs and Green Dot Corporation took my issue seriously and provided an explanation and quick resolution. I am 100% satisfied.

After my card being declined when trying to pay my bills, I check my balance and transactions. I saw 3 separate withdrawals for magazine subscriptions that I did not authorize. I call customer service to stop payment or reverse the transaction. They tell me since it was still pending that I would have to wait until it's completed. Although the money is already gone from my account. They also say that I will have to call back, report card lost or stolen, and get a whole new card. I am now about to lose my electricity and gas because I'm short on money. I should have canceled it before when they couldn't give me any of the $1500 that was stolen off my card on Xbox. Why couldn't they reject the withdrawal? Block the company from taking money from my account instead of me having to go through the hassle of getting a new card? Don't seem like a legit bank to me. I'm not going to keep my money with them anymore.

I received a gift card from one of my best friends. I registered it to shop online but it doesn't work. I was planning on using in store but then I found out the balance went from $20 to $12. It said it's a fee. This was my first experience with Green Dot and it was not a good one. I would not recommend it to anyone.

I’ve recently lost and ordered a new Green Dot card. For some reason you guys blocked my account and now I can’t access my money. The automated voice service tells me submit my photo id on GreenDot.com/documentupload, but I CAN'T UPLOAD ANYTHING BECAUSE THEY WON'T LET ME PASS THE CARD NUMBER!!!! I do not have a card because the card hasn’t came in the mail yet! Can someone please help me!!? Please!!? I do not want to wait until the card comes, submit the documents and then wait for longer to spend MY MONEY. Please help me Green Dot. I’ve been a reliable customer for over 6months now, please help immediately! Thank you.

I noticed a transaction that I did not make. I called Green Dot and told them about this transaction on my account. They put a dispute in and cancelled my card and sent me another one. I also filled out the paperwork for dispute and emailed it to them. It has been over a month and a half and I still haven’t received my money back!! Called Green Dot and they are telling me they extended the investigation for another 45 days which is ridiculous!!! I was reading the terms online and they were suppose to already credit my card after 10 business days if they were going to do a 45 day investigation.

I decided to use my Green Dot Card Account for my workplace paycheck. THIS WAS A HUGE MISTAKE!!! I am now out $801.00 because no one knows what happened to the direct deposit of my paycheck!!! I have had the whole HR team at my place of employment trying to figure out why I have not yet received my direct deposit today. My work uses a third party company to process payroll and even their team of employees is trying to help. They told me to contact a Green Dot customer service rep and ask to speak to someone in the ACH Department. The rep I spoke with would not listen to what I was saying and after a few minutes on the phone and demanding that he transfer me to someone in the ACH Department, he told me he had no idea what a ACH Rep is... AUTOMATIC CLEARING HOUSE!!!

Green Dot it's not good. Just got a card with 500 dollars on it. Not letting me used my money or change my pin number. What kind of business they are running. And keeping honest people money. And avoiding me from everywhere. I need my money back. These company no good... I regret opening this account...

I stayed at Osage casino located in Ponca city and their staff took a unauthorized amount of money from my card and has not refunded the money back to me. Over 300 and some odd dollars. I want my money back from them and I am not going to stop until I get my money back. The casino has barred me from their casino and has refused to get my money back on my card. Thanks for your help.

They locked me out of my account after I tried to change my password and it would not go through. Also, again, they do not put my direct deposit on my card or tell me when to expect it and when you ask, they just regurgitate useless info they read off the internet which I can do. And they want your whole SS number if you ask them anything on their Fb site and that is highly suspicious!

It seems that depending on transaction volume or the fleeting needs of executives at Green Dot your direct deposit is at the mercy of the posting systems at Green Dot which post the funds when they want. As a smart institution which relies on the poor that fund their pockets I'm sure they look upon its customers as hoi polloi who are glad to even have the service to begin with, so a certain level of inconvenience must be applied to appease the bigwigs, who are profit driven but are somewhat obligated to provide a service...

I have been working with Green Dot Since 12/27/207 on a dispute for payments made to AT&T. I worked with AT&T first who referred me to the financial institution to file a dispute. AT&T states they never challenge any transaction dispute payments. I followed the transaction dispute process and have been denied twice. The first reason was they could not get in contact with AT&T. The dispute was opened the second time after I was told to provide a statement showing the payments posted twice. I did and was denied because that was not adequate. I have received so many conflicting information from this company, it changes daily.

Green Dot Prepaid Visa I bought at the store, loaded 45 dollars on it, spent 2 dollars for the card. So I paid 47 dollars. The next day which is today, tried to register it to activate the Visa card and it won't register, technical difficulties it keeps saying.The entire point of getting the card and loading money on it was so I could pay a friend back the money I owe him. Now I'm even further in the hole, still owe money and been ripped off it feels like. I do a little research and find out this happens everyday to different people VERY OFTEN with no resolution.

I have an issue that is quite simple to fix with Green Dot Prepaid Card but unable to reach any live person by phone. My identity was stolen in 2013, the tax year is 2014. The refund is $908. The tax was fraudulently file under false name but with my social security numbers. I provided appropriate forms with the police, IRS, TAS, and taxpayer products group to Green Dot and the refund is still in the account and they would not release the refund to me and instead my prepaid card is still with Green Dot and of course the fees are being charged monthly.

My faith has been restored. After contacting Green Dot via e-mail they got back with me within an hour and resolved my problem. Guess I spoke too soon. Thank you Green Dot!

I bought a prepaid card as a gift for my son’s coach. He tried to register online and couldn’t. When he called customers service line, the CSR barely spoke English and instead of fixing problem the CSR just cancelled the card and said he needed to ask for reimbursement and submit a bunch of information including original receipt. Obviously he didn’t have the info since it was a gift. I proceeded to contact them and ask that they activate the card since it’s a gift and all I got was a standard reply as obviously their CSR's don’t speak English. After that they just ignored my messages. This company’s behavior needs to be stopped and they should be put out of business. They run a scam on the back of folks who need the money.

My disability goes on my card. Every 4th Wednesday should post early, sometimes it does sometimes it doesn't. It's Friday at 11:10 and still nothing. My friends received theirs from their banks. I'm so frustrated with this bank.

I have been using Green Dot for a couple years now. I have the prepaid debit card, the secured credit card, along with the GoBank account. Ok so I receive my child support every month on a Green Dot MoneyPak card. Well this one time while in the process of trying to upload the MoneyPak to my card I have a pop up notice that tells me to verify my account. Ok cool no problem. Just making sure everything is how it is suppose to be 'haha'. NOT this time. When I got done it never responded an email back about my identity so I take it upon myself to try and upload the funds again but only this time it tells me that the funds have already been used. I contact the fraud department and I call a 1800# for the Green Dot customer service only to be to that it is an online product that I can only go through online.

The advertisement says "pay ANY bills online" but every time you see why it's declined the only info you get the response from their stupid ** automated service "this kind of transaction is not allowed". Now the stupid ** this say my card is blocked. I ** GOT THE STUPID ** THING HOURS AGO YOU STUPID ** IDIOTS. I WANT MY ** MONEY BACK. Now I have to wait to ** days to verify who the ** I am. ** YOU!!! $200 down the ** drain. ** you.

When I first got my card I was a little skeptical, however after using it for a bit I have come to love that my Government Check arrives a few days earlier than normal. Going to stay with them as long as I can.

A few weeks ago I filed a dispute against a old service provider. I was told by the dispute supervisor that a dispute could be done without cancelling my card and getting a new Green Dot card so I okay and continue to dispute. 4-5 days after I had the funds in question returned to my account. I used my card since with no problems until today. I log into the Green Dot App and get a notice that due to my card being reported as lost they closed my card. I have no cash on hand to pay my bills or to cover gas to get to and from work. I called and was told it will take almost 2 weeks to get a new card.

So 6 days ago now my car was towed and I needed $300 initially to get it out so I called my folks and they said that they would transfer money from our family checking account into my Green Dot prepaid credit card using the routing and account information as they have done this many times owning their own business and never had any problems until now. The funds were immediately withdrawn from the Bank of America checking account which I do have a Trace number and my parents also paid the $50 Express transfer fee so I would get it in one business day so my car wouldn't be late fees sitting at the tow lot as I live in Minnesota and snow can cause this to 2 people.

I purchase a greendot.com card on Saturday and went online to activate the card, go through all the steps to activate it and it tells me it can’t actively. So I tried the process again, to no avail. I call the 888 number it asks for my card number, I enter the card number, I entered it, as it starts to ask me another question it says "This card is active to use as your temporary card until your replacement arrives", I can not use it for online purchases (the main reason I got) but can use it in person. I have tried repeatedly to use the online system and the phone number, but since I did not get asked to create a username or password over the phone, I have no way of logging in to their self help. And when I call the number it asks for the last 4 of my social.

I purchased a Green Dot card and so excited to purchase an item on eBay, well let's say it didn't go well. The card doesn't register any of my personal information and there is no way to get help until I put the right ss#. Frustrated much. Now I have a card sitting in the junk pile with my hard earned money loaded in it.

dropped the call. They called me right back. The issue was resolved within minutes after speaking with their representative. I love my green dot account. I receive my paycheck early! Every time! I am a very satisfied and happy Green Dot customer. Thank you Green Dot!

This is by far the worst prepaid company out here and they will probably be out of business soon. How can you handle people's money and little to no customer help. I called for a refund. It's been almost 4 weeks now. The card doesn't work and I can't speak to anyone about my refund check. Supposedly takes 2 week process. I seen other views saying they keep people money and some people have to get lawyers. Be nice to get my few bucks back. I can't afford to lose money.

I have yet to receive my payroll check in which was sent last week. I even called Green Dot with my payroll manager to verify that it was sent to the correct place using the correct routing info, and correct account number. This card is a Fraud. I talked to a person who said they don't have a manager on the floor and could not transfer me to a manager. I was told a manager would have to call me back and it should be within 24 hours and still no one has called me back. I should have been paid last week and still no payment is showing. This is really ridiculous. It's also ridiculous that when I call them I have to go through so many prompts and sometimes they send me to a recording anyway. It like they don't want to provide any good customer service. AVOID THIS CARD AT ALL COST!

First off, if I could give this business a zero, I would in a heartbeat. I have never been so frustrated and dissatisfied with a company and its components. I bought 2 of these Green Dot card from a local Wal-mart. One of these cards was given to my daughter and the other was given to my mother for Christmas. I spent 15 minutes trying to get around having to put my social security number in, to have the card activated. I was finally able to get it activated and still cannot use it.

I received a DD from my employer on 01/16/2018, I was able to use my card just fine until the next day when I went to Walmart. It kept declining even though I have over $1700 on the account. I have dialed customer service number at least 20 times and for the life of me I cannot get a live person to speak with. I tried the online chat and all they keep saying is contact service, I tried Instagram and all they said was contact service.

Purchased a MoneyPak at Rite Aid for $500, took the card right home to upload to Mastercard debit card. Uploaded all information including ss# and photo id. No response from company, no email address, no phone number to call. If you go to moneypak.com like it says to, there is no way to contact anyone. If you go to greendot.Com (the parent company) the only phone to call is if you have one of their debit cards and the number puts you in a loop with no way to talk to anyone or email them. I believe that this company or its employees are committing fraud and stealing money from consumers. Green Dot cards should be banned from sale, just read all the reviews. I am out $500.

I have been using Green Dot for quite some time now and have never had issues until the other day. I woke up to an email stating my account was on hold due to unusual activity and when I called and tried to speak to someone regarding the issue I was not able to speak to a live person and they closed my account. There was nothing unusual in my transactions so I’m not sure why my account was closed. It’s frustrating not being able to speak to someone regarding this issue as to exactly why my account was closed.

I called and talked to some lady from another country who I could barely understand. All I wanted was to get into my account and they had additional verification step where I had to enter my phone number. I clicked send text to get verification code. Never received it. The customer service women told me to wait 30 minutes. Waited 3 hours no text called back. Nothing. This is the worst company on the planet. Stay away.

So I called Green Dot last week to find out about Direct Deposit, and I had been told due a security issue (which I didn't file) I would be receiving a new card (which I didn't order). So they shut off my old card, and now have my 170$ dollar paycheck I need for bills that I can't get to. On top of that I can't access any of my information and am told I have to send Personal Identification to verify. And from what I'm seeing this issue is handled well. I need my money to pay my rent this week, if my issue is not corrected in a timely manner once the ID is sent it. And I do not receive MY own HARD EARNED money. I will definitely be contacting BBB, and that's the least of it. Please Green Dot make this right, or you'll be losing a very loyal customer. I will update if it is handled correctly.

Constantly awful to deal with. Constantly repeating simple English words to obvious Indian or Pakistanis who can't grasp a concept. Waiting 30+ days for a credit, told, "I'm still checking your transactions!!" I finally lost it and said, "It's right at bottom of page... 12/15/17... Can you read English??!!" Always the same and looking at other cards to close this Green Dot account.

THESE COMPANY ACTUALLY HELPED ME RESOLVE MY ISSUE..I THOUGHT I WOULDNT NEVER GET MY FUNDS BACK BUT THE REP HELPED ME AND FOR THAT I AM VERY THANKFUL FOR. I REALLY HOPE U KNOW HOW MUCH YOU HELPED WITH MY CONCERN. GOD BLESS YOU SIR AND THANK YOU FOR BEING HONEST

I received a $25 Green Dot prepaid visa card as a birthday gift. Obviously, the purchaser thought it was a gift card. I read the terms and realized there is a monthly fee of $9.95 after you register it. You are also charged $4.95 to deposit any money in it and $2.95 for ATM charges. You have to give your social security number in order to register it as well and there was a charge of $1.95 extra to buy it. The cards should be more clearly labelled as not being a gift card and the cashier at Dollar General should be notifying people that it is not a gift card. This is absolutely ridiculous and this company should be getting fined for scamming people. I can't believe this is legal. I tried to return it to the store, but they said I had to call the company. Unfortunately, there is no way to talk to a customer service rep.

Advertising store packaging is misleading. This is a debit/credit card and not a gift card, but is marketed as one. I was given a $25 card by my parents who are on a fixed income to find out that I now have a debit cards and was also responsible to pay a $7.50 monthly credit card fee. I called customer service and they wouldn't let me speak to anyone without giving the last 4 digits of my SSN. This company is predatory and taking advantage of low income and the elderly. They hid the fee on the packaging and now will do nothing to assist me with getting back my parents' money. They should be shut down. I will report them to the FDIC.

Dawn

If I could give this company a zero I would. I can't even begin to understand why Steve Harvey would want to endorse a company as such. I bought a card which was locked due to a security error however the only error was on their end. Even though I have my receipt I have to wait for them to release my money.

I received a Green Dot card as a gift for $300 that was purchased at Rite Aid. I tried to use the card and found out the card has $0. I went to the store that the card was purchased with the receipt and the store manager couldn’t do anything to help as the money has been taken by Green Dot? I have been trying to call Green Dot customer service for more than an hour but couldn’t get to talk to a live representative. What kind of company is this? I have been buying and receiving many gift cards over the years and this is the first time this is happening. It is very frustrating!

I called because I never received a personalized card and they telling me it was sent. I wanted it rush to me because I have to pay my bills. This jerk just didn't understand what I was saying. I'm not going to be using their service. Back to the bank I can wait for my deposit. I was just getting it early. The hassle that come with this company so NOT WORTH IT! They will have no good reviews. I'm going to make sure to pass it on. They never sent me a card and want to charge me $15. Nope. Just lost me as a customer over $15.

I've used GD cards for well over 10 years, don't like the bureaucracy that goes with bank accounts… Having a substantial amount of money direct deposited on at least a bi-weekly basis. Today I got texts that 2 direct deposits were on my card, one before I woke up, and another while I was at work. Imagine my shock when I got off work & my card was denied. Better yet even as I write this I'm still on hold… As soon as possible... And now disconnected!!!

I went to CVS and bought a Green Dot prepaid Visa card. Put $30 on the card and called the 1800 number to activate it. Unfortunately I went thru the activation process to activate card but when I got to customer service he put me on hold after asking a couple questions. Then the automated voice comes on and tells me "Your card was not activated correctly and you can't make online purchases only in person transactions.” I thought maybe I bought a messed up card. Went to Walmart and put $25 in another Green Dot. If I can't have a refund can you please help me fix it? I tried calling the number on the back of the card multiple times but no representatives come on to talk to you only an automated selection. Please fix that problem.

I've been a Green Dot customer for 10 years now, and after so long my account gets hacked and they have to send another card. This has happened at least 5 or 6 times. I have bills due and can't get to my money. They have a blocked on my account and they keep giving me the run around after doing everything to get the block removed. I'm not sure if I'm the only one or have Green Dot got this irresponsible with our money.

My husband and I have cards with these criminals. They have put a block on his account for "unusual usage/activity". He is working out of town. All his wages and per diem are sent to this card and he has no way of accessing it. When we asked them to explain said unusual activities they said they have no access to that! He was asked verify his identity by sending a picture of DL. This has been done multiple times. WE have been told it takes 24-48 hours for them to view the documents and release the account. It's now been 3 days. We have called multiple times with resolution. Meanwhile he is stranded in the middle of North Texas with no gas, food, or way to book a hotel. They refuse to escalate the issue to someone who can resolve it. This not a good way to do business. We will be canceling our cards as soon as they release his money to him. NEVER USE THESE PEOPLE. GO TO NETSPEND OR BLUEBIRD, BETTER CUSTOMER SERVICE.

I have a problem with my money not being refunded back to my account and I’m more upset that you partner with Walmart and Walmart customer service reps can’t do anything on your behalf. When trying to reach all numbers to you guys, I’m sent through an automatic system which I can’t get through because Walmart registration doesn’t allow you to input your birthday. Why is there not an option to speak with a REAL PERSON!? Most importantly, why does it take over 5 days to refund me money for a product I’ve never received!? I’m absolutely livid and the next time someone gives me a Walmart gift card having anything to do with you, I’ll try my best to sell it or give it back!?

For the holidays, I purchased two Green Dot prepaid cards for my daughters. Each card was loaded with $150. The cashier had a bit of a struggle ringing the cards up. My daughters were unable to register the cards. The cards come up invalid. Walgreen's will not assist and I cannot contact anyone at Green Dot. I don't have $300 to just throw away.

Customer service is the worst I've ever seen. I finally gave up after being on hold for over an hour on a weekday. Charge you for the card. They charge a monthly service of 7.95, you can't use it for online purchases, beware I should have checked before I got one, complete scam.

I opened this card over 3 years ago without any issues. I have used it frequently uploading cash and paying bills. Just recently claimed a dispute regarding a transaction made on my account that I did not make. I was told by a rep that I would have to cancel my current card and Green Dot sent me a replacement card via mail. I activated the card and submitted the requested form for the dispute via email and was told I told I had to wait 7 days for a response. At this time I had no access to customer service.

I reported that there was a charge on my card. They canceled my card and now they're trying to keep my money. I’m getting a lawyer because they are doing this to a lot of people. I’ve talked to them and they said the government is keeping my money. What the heck. I provided all the information they asked. And still want to keep my money.

On 12/24/2017 I called Green Dot after I noticed 7 different transactions at a Walmart that I did not shop at and each transaction was for $49. I called to dispute these transactions and now after waiting over 10 business days my dispute has been denied. This is very frustrating. Not only am I a single parent but I also had to lose this money around the Holidays which limited me and my kids to what we were able to do. I have bills that needed to be paid with that money and now I won’t even be getting MY hard earned money in return after someone obviously did fraud on my account. I’ve had GreenDot for over a year now and it sucks to see that my money is not secure with them. I will no longer be using them from this moment forward.

I bought a Green Dot load and go card to pay a bill. My bill needs to be paid today. Loaded $160 on card. Paid $163.95. Try to use the card to pay the bill and nothing. Called the card to check and it says card number is invalid. Cannot talk to a person. I can't pay what needs to be paid and now I'm going to get charged a shut off fee and I have no access to the money I paid. I don't have money to go out and buy a card from a different company. I've been scammed. There is no actual person to talk to. Contact me asap I need to pay my bill TODAY.

Late last month I contacted Green Dot and made it clear that I was speaking on behalf of my cousin. I informed them that he had purchased three gift cards for his three children for Christmas in the amount of $250 each, and I also stated that we still had two of those cards in our possession, but that one of them was missing. The representative that I spoke with did not request my cousin's name and made me open a case in my name. She also did not ask for the card numbers of the two cards that we still had in our possession. I submitted a photo of the receipt from the point of sale at Wal-Mart where the cards were purchased to go along with the email with the case number in the subject line.

My 3 boys were all given cards for Christmas. They went to activate and says need ss#. It doesn't say that a Ss# is required on outside package. They will NOT be reloading, just want to use the $ they were given. Cannot speak or get a hold of a REAL person online or with the # provided. How does my mother in law get refunded or use the cards without ssn?? I will not put my ss# on it after reading of all the scams etc.

Two weeks ago, I purchased some items at WalMart. When I paid, I used a split payment (part of the payment on a FSA Debit Visa, the other part on my Green Dot/GoBank Debit Visa.) A week later I returned a few items to WalMart, and the company credited the entire refund amount to the Green Dot card. A few hours later I went to withdraw some cash from an ATM, and I was informed that my account was suspended. When I tried to log into the mobile app I was greeted with the following: "Your account has been blocked and is pending further review."

I need to get my money back from Green Dot. I was in Mexico visiting. I was down there over a month and Green Dot decided to just cancel my card and keep my money. And I can't seem to speak to anyone. I put my card number in when asked for and my social security number. They just tell me my card is blocked and I can never get service with them again.

This is the second time that I cancelled an order and the money "has come back and been spent already". This time I am not going to let it slip. I've contacted customer service and they keep telling me my money has been put on the card and spent on the 7th. I have screenshots to rebuke that of my account balance. So my money is just lost now? Not going to accept this.

I was very happy with the service until I needed a replacement card. I paid an extra $15 for an expedited card to be delivered on 1/5. It's now 1/8 and no card. I called Green Dot and they have no way of tracking the card and want to re-issue a new one. I can't take the risk of ordering a new one and then my card arrives and I don't know if I should wait. I need the card ASAP as I am going out of town on Friday. This is very frustrating. I can't even talk to a person because to log-in I have to put in the last 4 digits of my card but I don't know what they are as my card hasn't arrived!!!

My daughter got a card for Christmas. We did not know a SSN was required to register. We want a refund, but cannot speak to anyone regarding this as the phone number just loops. We would like someone to contact us to refund our gift since we will not be giving our personal information to your company.

I am trying to get in touch with someone about my MoneyPak card saying that it was already used. I was having issues with loading my $500 to my account and being asked for verification that was never reviewed. I tried reaching out to someone to verify that my refund request was received but no one is responding. I really wish Green Dot had a customer email at least. Can someone please contact me to confirm that the refund request was received. I really needed this money to heat my house and unfortunately the system blocked me from loading it saying I reached my limit.

Made a purchase using my Green Dot Card, with a giant fuel merchant, cashier made a mistake processing transaction and said he has to cancel sale and redo transaction. I have had several issues using my Green Dot particularly online our purchases, so after transaction declined a second time I paid cash and was told a reversal would be put back onto card. Retailer Giant food said it would be done on about an hour and funds should be available. Well here it is a week later, and every time I call Green Dot I speak to rep who speaks very little English and they tell me they do not see credit.

I purchased a Green Dot prepaid card at CVS. They will not refund the purchase even though there is no way to use the funds in the card or activate it. If you Google Green Dot you will see the company is in shambles and a scam. They are aware the cards are not working and have no online provisions to fix the issue. They have internal employee issues that are now being publicized and they are aware that people using their cards already have limited resources. I would gladly get involved in a class action suit and encourage lawyers to completely explore this option.

I am very angry. I picked up a Green Dot prepaid visa. The card won't let me activate online or by phone. I can't find a human using the customer service number. I can't even find an email online. So what?! Is my money just gone? Do not get this card!

Primor credit card - I initially applied for this secured credit card through another bank. I haven't had any concerns or problems until Green Dot took over my account. The customer service department isn't very helpful and it is virtually impossible to get in touch with an escalation department when there is a concern. I'm a very dissatisfied customer and I'm thinking of closing my account.

I purchased a Green Dot MoneyPak on January 3 2018 to fund my Rushcard and they instructed me to go to the site and register. I did all of the steps they asked for identification. I did that as well then it said I had to wait 2 business days. That is done as well. Still no funds when I go to check my MoneyPak. It says that the card is used already but I didn't receive what I put on the card. I have searched and searched for a number to call for assistance and cannot find a number to get to a person. I am out of almost 500 dollars that was for bills. If anyone has a legit number to call that would be awesome. I have proof of purchase as well as the MoneyPak. This is a nightmare and I need a resolution. The website only has canned answers. I am at a loss on what to do next.

I received a $40 gift card from a family member, a Visa Green Dot card, and all I wanted to do was use it. The fact that I needed to register it before use is frustrating by itself, and unlike any other gift card I’ve used before. I should not have to provide my contact information and SSN to use a single use temporary gift card. An $8/month charge until it's used is outrageous as well. Green Dot’s online registration option was glitchy, and claimed technical difficulties right after I put in sensitive information. This was very concerning. The over the phone option was entirely automated, which is also concerning while being asked for sensitive information. The whole process seems shady as hell. In short, I am never buying one of these gift cards for anyone, and I will be returning any I might receive. Go to MasterCard or another competitor for anything like a universal gift card!!

Bought a card and tried to activate it but didn’t know I had to wait 30 mins, then when I tried again said I had to wait 24 hours in order to try again. Tried to get help from the store but they can’t help either, told me to call Green Dot, who doesn’t even have a number you can call to speak with a live agent. Never buy Green Dot!

I myself don't own a credit card. So in order to get car insurance I went and bought Green Dot prepaid debit Visa at CVS. I loaded $120 on the card. The receipt and the clerk both told me the card was already activated. I go out in the parking lot and in my car I call my insurance agent. Give her the number of the card purchased and it is declined due to invalid card number. So I assumed I had to activate the card. So I went to the website on the card. They're also told me it was invalid card number after entering it in three different times and getting the same results. I tried calling to talk to an agent of Green.

On 12/30/17 I reported two fraudulent charges to my account that were made by the same company totaling $401.97. I reported this within minutes of it happening. I had no relationship with the company since August, and had never given my permission to retain my card information, nor did I authorize these charges. First Green Dot told me that I had to wait until the charges posted to file a complaint. I did so. They closed my card and issued a new one, during this time I had no access to the funds left in my account. I filed the dispute, gathered all of the information INCLUDING an email from the owner of the company admitting to fraudulently charging my account.

Let me preface this review by stating that I have a been repeat, in fact dedicated and loyal Green Dot user for a number of years accessing I’m sure of their services with ease at one point or another, until this week when I purchased a MoneyPak to fund my debit card to pay my rent. What a disaster, I am literally shocked and sickened by the way this has unfolded: Three days ago I purchased a MoneyPak for exactly $420 at King Soopers. I waited the requisite 20 minutes the same as I always do, loaded the MoneyPak with no issues until the very end when ordinarily it would say: “Success!” This time it asked for me to upload my State ID to verify my identity, no problem my ID is right here next to me and I was pretty sure Colorado changed its laws pertaining to prepaid services because the week prior I had to show my ID and input all my details upon purchase of a prepaid gift card for a Christmas gift.

On December 19, 2017, I purchased a Greendot Load and Go card from Rite Aid. Around 5:00 am, I tried to activate my card but I kept getting an error message via the automated system and on their website. Attempted to contact customer service but I was unable to speak with a live representative. A few days later, I completed the form for missing loads but I haven’t heard anything regarding my complaint. After checking my receipt, I noticed that the card number was totally different on the receipt from the actual card itself. I also went back to Rite Aid but they said they were unable to do anything because the money was loaded on the card successfully.

Purchased this card at a Walgreens for 150.00. I was in a bind and it was over the New Year holiday and had to pay a bill, but was unable to get to a bank. Receipt shows the purchase was valid. Attempted to register the card and continued to get error that my card was invalid. I also got a message over the phone that my card had no funds. When I got this phone message the call was disconnected and I never got any option to speak with anyone directly. I generally do not use these cards but this by far has had to be the worst experience ever. How is there no customer service? How am I unable to contact anyone directly for a refund! Definitely the worst ever.

I lost my card with my monthly social security deposit on it so I called and ordered a new card. I paid an extra 18$ to have the card delivered Express. When I got the card it was blocked. I was instructed to send in a copy of my ID. I sent in the ID and was told it wasn't legible. I have continued to send in copy after copy and multiple emails. I haven't received any responses. I lost my card on Dec. 22, 2017 and they still keep saying they will remove the block in 2 days. I am disabled and facing eviction because of this and there is no way to speak to someone about my situation. I am FURIOUS! I will be reporting this to every outlet possible. It is terrible that almost everyone on this site is complaining about this bank wrongly keeping money that doesn't belong to them. GREEN DOT IS A SCAM! DO NOT USE THIS CARD!

Somehow my Green Dot prepaid VISA card info was obtained by an unauthorized party and a series of purchases were made in TN and GA wiping out my account. I live in VA. Green Dot never called to alert me to fraud and now they are making it difficult to remedy this situation. I was able to make 2 phone calls before Greendot closed me out of their system. Naturally, I closed the account and now that I'm not a "customer," their automated system won't allow me to speak with anyone, nor am I able to do a live chat (system says it's closed and to try later).

My acct info saved for utility bill online. No problem for months until Dec. Then declined payment. Checked acct had a good positive balance, no transaction noted charged or returned. I called Entergy they said Green Dot states acct closed. Clearly it’s not because I checked it then pd bill online through BillMatrix which cost me! Called Green Dot, they have no Entergy transaction nor anything saying acct closed but did show payment just made it Entergy through BillMatrix. Now Entergy saying not their system and Green Dot saying it’s not their system, and will not call Entergy to clear up. I am afraid to use acct # to pay in case it’s returned again. Will be major problem for me with Entergy. Entergy rep says to switch Green Dot has had problems with them in the past. I would really appreciate Green Dot stepping up and resolving this computer problem between them and Entergy concerning my acct.

Bought my card from Green Dot, paid 226 dollars plus the 2.95 fee. Rounded up to around $230. Figured I was able to go home, sit back order exactly what I wanted for Christmas. Guess I was wrong. Turns out my card didn't even work at all. So I said "Screw it, let's register . What'll it hurt to have a new debit card around?" After receiving my personalized card in the mail, I went straight to activating it over the phone. After activation it told me to wait 10 minutes. I didn't want to mess anything up so I waited until the next day.

Just moved and Green Dot card "lost". Notified company of situation 12/13/17. Requested new card and gave change of address. Received new card but found out it was blocked 12/21. Provided photo of state ID same day. Have checked back multiple times still blocked even though I sent "proof" a second time. No number reaches a human nor is there a way to even leave a message. Sent email to corporate 12/28/17. No response still today 1/3/18. Just how long does this "2 days to verify" take? I have social security only and each penny counts. I am at my wit's end Help please.

I enjoy using this Green Dot Visa debit card for my direct deposit and or paying bills. The only issues I had was when the company had an issue with card usage but from my understanding will accommodate users for their loss (dont know when)... Otherwise good debit card, polite customer service, and short wait times. This is probably one if the most reliable debit cards to have. Give it a try.

I deposit MoneyPak into my debit and it's been 6 days and no response and nothing into my debit card. It says at least 2 days to review but still nothing, I tried calling, typing in the card number and it says invalid. I did it with 2 MoneyPak. I have the receipt for the transaction and I'm trying to get my refund for all 4.

Was given a Green Dot Prepaid Card as a gift with 25 dollars loaded so after their 7.95 a month service fee I have 17 dollars left. Not a good gift card or a good reloadable card. H-E-B has a reloadable card with cheaper fees. Would never recommend Green Dot.

I bought this card today to load $100 onto it so I could pay a bill quickly. I paid the $4.95 for the card and added $100. I activated the card and it's not able to identify me so I couldn't make online purchases of bills and use the $100. I couldn't get in touch with any customer service people to help resolve this. My bill is now late and can't figure out what to do.

Purchased a VISA Green Dot prepaid debit card today. It was my understanding that upon purchasing and making a deposit onto the card you can use it to make online purchases or pay bills. Nowhere on the card does it say activation of card may be subject to verification. Well today that's what's happened to me and the deposit I made was to pay for a very very important bill that was due today and the only way of paying this bill was via debit or credit card. I must say Green Dot really screwed me over on this one. Thanks for doing me dirty and I think that this is against the law to hold someone's money from them. What's the reason for further verification. It's my card and my money. This is ridiculous I don't know what to do now and need access to this money tonight before 12 am.

Very shady company. Markets their product to be confused with a gift card when in reality it is a "reloadable debit card" that deducts $7.95 a month as a "maintenance fee". Cards cannot be used for online purchases and only become active after supplying your social security number.

Purchased card 12/30/17 at 5pm from local Walgreens. Loaded $100. Waited an hour before attempting to register card. Registering went smoothly until completion. Was rejected for online use of card because of Green Dot's inability to verify my information (?!). Can use card only for in person purchases. Nothing online. Defeats purpose for buying card. So I'm into this for $100 + the $10 for card purchase ($1.95, $7.95). Atrocious misleading criminal business practice demonstrated by Green Dot. My mission: scour the globe scorching Green Dot's reputation wherever I travel. ALL I WANTED TO DO IS MAKE SIMPLE PURCHASES ONLINE WITH A VISA DEBIT CARD! How is it possible to so completely screw that up, Green Dot?

My card was flagged and then cancelled for what they called "suspicious activity". It's the holidays so obviously I have made a few online purchases but also a few returns. When I called and spoke to a supervisor they could not tell me exactly why my card was flagged or blocked. I have had the card for 5 months with 0 problems until now. What I'm worried is I have a few pending refunds. The supervisor told me I would no longer be able to load money onto my card and once the balance hit 0 it would cancel. My question is what of my pending refunds? Will they no longer be credited to my account? Where will they go? Customer service could not give me a definitive answer. It's a fair amount of money and I'm rather concerned. Please help.

Here's the thing. I woke on December 21st and saw 4 fraudulent charges being pending from a company never heard of. I GoBank owned by Green Dot. They told me I need to wait for the charges to go through then I can dispute it. I told them why give the money away, then dispute it. Why can't they voided, they told me it's impossible. I google the name of the merchant and find out they're based in France. I messaged them on Facebook. I was told by that merchant that the transactions were rejected and will clear out within 48 hours.

After being with Green Dot for over 5 years I ordered a new card because the one I had wouldn't swipe anymore. After doing so I received an email asking for a photo of my id. Once submitting it I was told my account was being closed because it doesn't meet requirements. If a real state ID doesn't meet requirements what does? I don't know if it's because they are asking people to take a photo with a cell phone or what but this is completely outrageous and something really should be done about it. When I attempted to call for support that lead me to nowhere. When I say I'm outraged it's an understatement.

This has been a nightmare to deal with. The company allowed a $240.00 deduction ON 12/12/17 from a unknown source at a WAWA prior to my paycheck being deposited. They first said it would take 2 weeks to resolve. Now they have increased the time period to 45 days for the dispute to be resolved. 12/13/17 REPLACEMENT CARD FEE Fee -$4.95 $40.32. 12/13/17 MCCAFFREY'S MA Purchase -$7.59 $45.27. 12/13/17 DD:MCCARTER THEA-DIRECT D Funding +$285.27 $52.86. 12/12/17 MPA-152 ALEXANDER ST Misc Debit -$240.00 -$232.41. 12/11/17 7-ELEVEN Purchase -$6.99 $7.59. 12/11/17 CVS/PHARM 01069--172 N Purchase -$11.59 $14.58.

I bought a MoneyPak to put on my prepaid debit card in order to purchase something online for my parents for Christmas. I had used this service once before and everything was fine (except the 5.95 fee) but whatever. I go to Dollar General, buy the card and attempt to load it on there and it says I must wait 20 minutes after purchase. I did this a few times before I realized it hadn’t been quite 20 minutes because I was looking at another receipt from Dollar General for a coffee drink that I “had to purchase separately” according to the cashier.

Overall I've had good experiences with this card, however I do have a minor complaint. I usually get paid on Friday through direct deposit. All of a sudden my paycheck started getting deposited 2 days earlier, on Wednesday. Good news! So I started counting on that. Then all of a sudden it wouldn't enter into my account until Friday morning. No explanation given, but having counted on it I was strapped for those few days. Not a huge deal, I now count on it being in my account on Friday. Other than that I haven't had any problems. I prefer this over a bank account due to the fact that it can't be overdrawn. I've gotten myself in trouble by overdrawing in the past so I prefer this.

Green Dot/MoneyPak is trying to scam me out of $500. I'm unable to upload the money off of the MoneyPak card onto any of my prepaid cards. They asked for my ID verification and said I would be contacted in 30 min. After I uploaded my license, now they're telling me it's going to take 2 days. I DON'T HAVE TWO DAYS. MY RENT IS DUE TODAY. I had my brother send me $500 and this was the cheapest way to receive the money. I've used MoneyPak before and this is the FIRST time I've been asked to upload ID verification. Now I'm calling Green Dot to get assistance and they're telling me there's NOTHING they can do. I have to wait the two days. So now I am going to incur late fees, attorney and court fees all because I was unable to access money that is on a MoneyPak card. I feel robbed, scammed and cheated out of $500 that's being held hostage by Green Dot/MoneyPak.

We have called numerous times today to request a refund because my son does not wish to set up an account in order to use the Debit card he received. This was a gift for him, but he cannot use it. Upon calling, we both got nowhere, just looped around. We were told numerous times that we would be transferred to an account specialist, but that never happened. This is very poor. They cannot force my son to open an account and they cannot keep the $100.00 put on the card. There is also a lack of ways to contact Green Dot about this matter - no additional phone number - no email address - very suspicious. We would like the money intended for him to be given to him with no strings attached by Green Dot.

This is ridiculous. First it took forever for money to even show up then they charged me 8 dollars for something I did not consent for. Some VIP thing and will not give money back. I put exactly what I needed on the card to purchase what I needed online only to be used once so after having an available balance of 140 - 8... So 132 I try to make my online purchases and didn't work. Called. Said to wait 8hr. I did. Tried again. Same thing. Called and told wait 8 hours. 3rd time I tried two smaller purchases online totaling 12$ and the $80 purchase would not work still having over $114. Called. TOLD TO WAIT 8 HR, asked for supervisor. No one there. This needs to be fixed now. Not in 2 days. The thing I'm trying to buy I only can today and tomorrow.

I was given a Green Dot Prepaid Cards, and it said I had to activate. Surely enough, I activate it. Unlike other prepaid cards, I cannot use this online or at the atm, because I'm only 17 years old. I cannot reload the card either. Also, it charges a $8 monthly fee. The person who gifted me this meant to give me $25. Seems like a waste of money and scam. Even if I use the $17 and have no money left, according to the FAQ, it'll still be charged, which I don't know how. It defeats the purpose as a gift card. I've never encountered such foul thing. Do not use Green Dot prepaid cards. If anything, you're better off just using a real debit card, PayPal, or other prepaid cards.

I just bought a Green Dot Reward Card as a Christmas present for my son. I loaded it with fifty dollars. He registered it online, but, he and I did not know about the nine dollar registration fee till after he used it for a gas purchase, and then checked it the next day for the remaining amount. That is when he found that they had deducted nine dollars just for registering it. Now why is that not disclosed to the consumer before using it? If I had known about being charged that amount just to register it, I would never had purchased it. They more or less stole nine dollars of a Christmas present to put in their own pockets, which in my opinion is total BS. Seems to me, just collecting the interest off of the money while it's in their accounts is not enough, they want more. I was never charged a registration fee for a normal GD card ever, so why now? Is it because it is a cash back card/rewards card? If so, they can keep them, I'm never buying one again.

I just bought this card and I try to activate it online then it said, "There was a technical problem. Try again later," and I couldn't sign in or create an account or use my card anywhere. It says the card is already activated or registered but it still doesn't work or let me use it. I tried to call customer service but they were no help. I try to get my money out through an ATM and it was declined. I couldn't put a PIN number. I can't do anything! I need help please.

Eight Hours before being able to use my Green Dot Visa Prepaid Card to make an online transaction or phone payment. That is what I was told by "Bob." in some outsourced office phone center when I called to find out why my Geico Car Insurance payment was declined three times. Once on the phone, and twice online. Nowhere does it state in the cardholder agreement that the card user has to wait eight hours before the card "updates." According to "Bob" it is a very complicated process to update the card in their administration department. Really? Green Dot must be the slowest financial service in modern day. My warning: DO NOT PURCHASE A GREEN DOT CARD. This company is very deceptive and misleading.

I have tried unsuccessfully multiple times to load my eligible prepaid Green Dot and Account Now Visa cards. It is 3 days before Christmas and after jumping through hoop after hoop I'm basically out my 400 dollars until just after Christmas. After endless attempts to contact a living being that is directly connected to MoneyPak I am left empty handed with a ton of "I'm sorry ma'am. There nothing we can do." So perhaps I can just cut the moneypak card into 3 even pieces and give that to my kids for Christmas. And congratulations to moneypak.com for being the only successful Phantom of a website. Apparently the whole website runs itself because there's no one that works for them or even a number to call.

I have had GreenDot for over 6 months and have my check deposited into my account weekly. On Dec 8th I received a text stating that I had made some purchases. These were done in a different country. I contacted GreenDot immediately. I have had the runaround ever since trying to get my money back. During the initial call they told me it should be resolved within 10 days. I have been in contact constitutionally. Still no resolve. The last time I talked to them on the phone they said it WILL be resolved by Dec. 22. Well needless to say still no resolve. Still no money.

I have a Green Dot money card the agent told me I had two in my name and I told her I only had one. So if she wanted to she could cancel the one I wasn't using. Well she ended up canceling the wrong one that had 134$ in it and now can't get ahold of an agent because my info is no longer valid. I've called so many times and so have my daughter and I don't know why it's so hard to talk to a live person. Someone please help!!!

I purchased my card this morning and registered over the phone because online said they were having technical difficulties. I tried over the phone and automated system told me I could only use it with in person purchases, the whole reason I bought it was for online. Well now it doesn't work at ALL! I'm furious. Can't even reach a real person to help me. What kind of business is this to steal customer’s money???

I had my SSDI direct deposit into the Green Dot card. They had a different phone number that I told them wasn't mine. I kept trying to change it and I couldn't on the app or website. They finally after 10 plus phone calls they changed my number to the correct one. But in the meantime, my entire pay was stolen. That was grocery and Christmas money. Christmas is in 5 days and my children have no gifts nor do I have food in my house thanks to their poor practices and giving my info to someone else. I filed with the P.A. state attorney general's office but that could take a while. They need to be shut down. How do I tell an 8 year old that Santa won't be coming? They are crooks and need to be shut down.

Problem solved! Thanks to Daniel in Green Dot's customer service department, I am pleased to report that this issue has been 100% resolved to my complete satisfaction. He explained in detail why precautionary measures were taken regarding my account, and worked quickly to reverse the status of the block. Thank you Daniel for your help. I look forward to resuming business with Green Dot.

My fiancé and I bought a Green Dot Visa Gift card from Walmart Friday night and when we went to wrap it up Sunday evening for a Christmas gift it was nowhere to be found. I went back to Walmart to get a copy of my receipt as I don't have the card to get the 16 digit number and every time I call a customer support line it's automated and keeps asking for the 16 digit code which I don't have, because the card is gone. I just want to cancel the card and get my money back and I can't even talk to a real person! I'm very disappointed with how Green Dot and Walmart run their customer support lines, I just want answers on how to get my $100 back! Please help!

I used to love the service I received when my checks would arrive 2 days early. It doesn't happen anymore. Like I only received it 2 days in advance for 6 pay cycles and then it didn't happen anymore. Don't know why. Same employer, same payroll company, same account. When I called to speak about it to a customer rep after being on hold for 1 hour and 37 mins was told that there is no problem on Green Dots account and the error must be from my payroll company. I called my payroll company and see that my check was sent to my Green Dot always on Tuesday of the pay week. Green Dot keeps my money until they feel like releasing it. ADP is my payroll provider.

I sent letter for dispute that address was provided and gave updated address info for new card with 7 to 10 business days. I called person said they was supervisor. Couldn't give me any answer about status of new card. He rushed me thru the call which should be recorded for quality service. And hung up on me for asking questions about why he couldn't tell me anything. I could see him hanging up if I were being rude or swearing at him. And there is still a professional way to end that call if I had been which I wasn't. My original issue was my card got charged and I didn't authorize it and the call back number to the company they gave me didn't work. I was told some company on Facebook charged me and contact them. I been with your company over year. No problems until this. I'm out of finances that I didn't authorized. This is an issue of fraud.

I bought a temp card. Registered it online fast accidentally typing my Maiden name rather than Married. It apparently caused a fraud alert. My card got locked. I sent copies of my id. Explained the problem but I had no luck. I need my card unlocked. I have bills to pay. If you can't send a personalized card fine but let me use my temp card. I have the receipt to prove it bought it.

Very dissatisfied with the service when trying to resolve a pending transaction. With numerous telephone calls and trying to explain they don’t understand. Then when I do speak with somebody that understand, they give me an email address to pass on and it’s incorrect. Then you tell me I have to wait until 2018 for you figure it out. That’s unacceptable business and extremely frustrated over the whole situation!!!

OK so I purchased this card for my daughter, who loves to online shop... A week before Christmas so she could get what she wanted without us having to run from store to store. She ordered things online and the payment was declined, so I'm confused as to why, because I loaded over $130. Called Green Dot customer service and was told because I didn't register the card all the way. I could only use it for in store purchases and was not allowed to withdraw money that I put on the card. I was also informed I couldn't register the card, because I should have done it the first time... CRAZY!!! The only reason for purchasing the card was for convenience and this is a inconvenience. I will NEVER use Green Dot again, and I DO NOT RECOMMEND THIS CARD TO ANYONE.

I bought the card and put $120 dollars on the card from Walgreens. I attempted to activate it. I put in all of the pertinent information and the automatic service said the card was invalid. I attempted a couple more times with the same result. I then called the number on the back of the card (1-866-871-2414). Went through all of the prompts and it said that the card didn't exist. THEN it told me that I had called the wrong number and to call the number on the back of the card... WHICH IS WHAT I JUST DID! I attempted to register it online, like the prompt suggested. It said that the card was invalid.

My Green Dot card was recently blocked. I received an email asking me to send in pictures of my I.D. to verify my identification. Which I did. I called corporate to find out why my card was blocked. I was told my ID was flagged for fraud. I would like to find out why. The only reason I can think of is the address on my I.D is different from my billing address as we recently moved into our house and I haven't changed the address on my I.D yet. I believe my card was blocked because I had purchased a couple things and then cancelled the orders. I need this matter resolved as I have money on that card that I cannot lose. I can email any verification I need to prove my identity. Address change from the post office. Copy of my passport. Whatever I need to do. Thank you.

Bought a card have authorization number but can't activate the card and the phone system won't let me speak to a person! This is awful. It isn't hassle free. It just makes me run around. I don't recommend this to anyone. BBB should look into this. It feels like it's a scam and a waste of my money.

I need my money back. I put a thousand on these cards. Got two at Pilot Flying J fuel stations. 500 on two separate cards. They won’t active. Idk how I will get this money back. They are for Xmas gifts and it’s not working. Freaking out. I need help. That money is all I have for gifts this year. How am I going to explain to everyone In my family.

My debit card information was stolen and someone made a copy of card and spent every last dime of my money. I filed police reports and every form Green Dot stated they needed only to not have my money returned. I just want my money back. I’ve been a loyal customer for almost 8 years. This is the first time I’ve had anything like this happen. I would think so many years of being a loyal customer would account for something but apparently not. It’s just sad that you treat your customers like garbage. Once my dispute is over and my money is received I will be canceling my account and going elsewhere.

Today I went to buy a Green Dot prepaid card, put in all the correct information, just for the card to say my information didn't satisfy, therefore I can't use the card for online purchases, very disappointed, would like to get card reset and speak to someone on the phone.

Just got the card a few hours ago and already got charged the 7.95 fee. Didn’t even get a chance to set up direct deposit to possible get it waived. Thought I was supposed to have at least 30 days. Customer service sucks by the way.

Loaded money on the card, made transactions with the card only to find that everything was denied. Try to call Green Dot to see what the problem is and can only speak to automated system that keeps hanging up on me. After two days of no help I had to report the card stolen, because that's all the auto system will allow me to do. Couldn't even update info. Now have to wait a week for new card. Which means I can't use my money for at least a week. It's Christmas and items I thought were on their way, are not. Cards are all over, in all types of stores, I'm tied up for at least a week.

I have been with the company for three years plus and this is by far the worse transaction I have had with them over the past couple of days. I have spoken to 2 cooperate reps and multiple reps in a foreign country that do not know what customer service is. No one has answers and there is never a supervisor on duty. I have called over 6 time this morning and have no resolution but to cancel my card. I would not recommend anyone using this banking system. I purchased a ticket through CheapTickets. Cancelled it within 10 mins because I purchased the wrong returning flight. I called them all week and no one as a response but I have to wait until 12/26 for a refund.

I recently did a dispute. I was robbed in my neighborhood leaving for work. Where my wallet, social, and ID was stolen along with my purse. Whoever took it withdrew all my money off my card. Green Dot recently denied my dispute. I have sent in police report and sign dispute and Wells Fargo. Stating that I didn't make those transactions. Still haven't gotten my money back on my card. Can someone help me? I don't have anything for my kids for Christmas. I'm on the verge on being homeless. And the representative are rude...

I purchase several prepaid Visa card as gifts and I only loaded $20. But they are accessing almost an $8 fee, it defeats the purpose of paying for the card and then having a fee accessed. I could not return them and I am unable to contact customer service for help. This is obviously a scam. I will NEVER use Green Dot again and I would recommend anyone even considering using them to run in the opposite direction. Absolutely zero help to get any satisfaction!!!! If I could give them zero stars I would!

I purchased a $500 Green Dot MoneyPak reload at Walgreens where I provided my identification. I then went online to redeem my purchase. I followed direction, provided my ss#???, ID (again), my NetSpend prepaid visa info. My money has been held up and the phone numbers are all worthless canned automation. I was unable to contact a live operator to explain where my money went and why I have no access to it. I am beginning to believe the Green Dot corporation is a scam company with the non-working numbers, online only vibe. No live operators.

So Dec 11th, or 12th 2017 I received notice that I had money sitting in my account that I totally thought would never go on there because of how long it was taking to receive it but long story short I have 2000 dollars in my account and I spoke to someone to get a new card because I lost the card the money was on from moving from my shelter so they updated my mailing address. Well I hope they did to receive a new card because my mom is just there and was never notified by the Green Dot that anything was in my account.

The issue has been fixed. Thank You

I bought the Green Dot load and Go prepaid Visa card at Walgreens and when I went to go register it so I can buy stuff online it said card invalid and when I went to go call it it said I have no funds on the account which is total BS because I had just loaded the card. Seems like a scam or something but I hope I didn't lose $75.

I bought this card at a 7-11 in Hollywood. I was planning to load money on the card through Moneypak. After taking the card out of the plastic and entering the number for the FIRST time ever onto the activation site, it says "card invalid". How is the card invalid if I JUST took it out of the plastic and it's never been used?? I cannot speak with a customer service rep because your card has to be activated to do that. It's a backwards argument they have – “Call to activate your card but we can’t get your account info if your card isn’t activated...” That makes no sense whatsoever. A class action lawsuit needs to be taken out against Green Dot ASAP so they don't do this to others.

I check out of a hotel on the 5th of December and $100 deposit money that was credited back to my account on the 5th has yet to be released by this Bank. My Merchant is more than willing to provide a release code as well as a letter stating that the funds have been released. However Green Dot is refusing to give me my money and keep telling me I need to wait until the 19th... Christmas is right around the corner... There should be no reason why they are holding my money from me considering the merchant is more than willing to verify that they have released the funds on their end.

I got a message from you first stating I would receive my nine hundred and sixty dollars. Why is it taking so long? It was sent by social security to GDB. I can't log on to your website. No one has called me. I've left message after message. Your company is nothing but a rip off. I'm not gonna let you steal my and my children's money. I have two daughters that are hearing impaired that will not have a Christmas because Green Dot Bank is nothing but a bunch of ruthless gangsters that's out to commit some of the world's biggest fraud against the very people you play the same game with. Everybody then sit in your big time offices and watch the phone ring over and over again and discuss and count the people's money.

On November 25th I purchased a Green Dot prepaid debit card. I thought it would be a good idea, seeing as I was looking to buy items online. After buying the card, I realized I had to register it and proceeded to try to register. It kept coming with errors and when it finally worked, I saw that I was going to be fined. Not only did I already use 2 dollars but also was fined 8 the day after. This was money that my husband gave me and I felt so guilt ridden that I had broken down. I tried multiple times to cancel the card but was ultimately met with the same robotic voice. I was beyond frustrated and guilty.

For the life of me I can't understand why I deposited a check last week from the same person I tried to deposit another check today and the stupid service they use is inconsistent and declines checks for no good reason. I know the check is good (because I cashed it already) and I know it's not the check # because like I said I cashed one last week from the same person. So GREEN DOT WAKE UP AND GET A REAL CHECK CERTIFICATION SERVICE.

Called 3 times to activate my new card and I kept getting some girl who could not speak English! The call center is in the Philippines! She messed up my card so now I don't have any idea what address or my pin is connected with the card! I tried to go online and fix it, but it will not let me, says card number is not valid! Absolutely horrible! I have 4 Green Dot cards and I WAS happy with the service, but not anymore. I am canceling my cards and going with a company in the USA! I absolutely do NOT recommend Green Dot Prepaid Cards to anyone! Save yourself the headache!

I purchased a Green Dot card 12/06/17, I tried to use the card and it not only refused to accept the PIN I chose for it, it still charged me 7.95 for the month and I didn't even use it. You people are something else. My life is hard as it is. I am homeless and I live in the Salem Lifebridge shelter. I'm trying to get on my feet and you just screw me over for money I don't have. I will never purchase another card from you again.

I filed a dispute on November 27 2017 and got denied even though I had police report and proof of incarceration. My tax refund was deposited on the card and all the money was stolen. I have been getting the run around and have completely lost trust in this company. I just want what was stolen from me. I was in incarcerated. How could I have used the money. Don't you guys check cameras? What happened to thorough investigation.

I purchased a Green Dot card from the Dollar Tree and added $40 to it. However, I have not been able to spend it because the card keeps saying invalid. I have tried everything and still cannot get a hold of a live rep or anyone that can help me with this issue. Never again! This is a waste of time and a huge inconvenience.

This experience with Green Dot prepaid (Visa) card by far was the worst I've had with a purchase. Not only did it fail in delivering what it says to (hassle free) in its product, but as well in Customer service. This company should be banned from being in business for their hidden charges and false advertisement. The inconvenience and stress they cause by the discretion in their automated system and account misinformation should be accounted for by the company. Their no return policy that prompts locking in a customer having no control over their money should be scrutinized and reassessed by the Better Business Bureau. These types of companies should have their licenses revoked. I have never dealt with such an incompetent service paying a bill. It was responsible for causing more of a headache to something that should have been a simple transaction. I would never recommend Green Dot to anyone.