Green Dot Prepaid Cards Reviews

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About Green Dot Prepaid Cards

Green Dot Prepaid Cards are a convenient money-management solution for consumers looking for help sticking to their budget. Unlike a traditional credit card, Green Dot’s prepaid cards do not let you use more money than is on the card.

Pros
  • No overdraft fees
  • Use anywhere that accepts Visa
  • Free deposits and retailer withdrawals
Cons
  • $2,500 card maximum
  • Various added fees

Green Dot Prepaid Cards Reviews

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    How do I know I can trust these reviews about Green Dot?
    • 4,880,885 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 25 Reviews 4440 - 4640
    Verified purchase
    Contract & Terms

    Reviewed July 20, 2017

    I am extremely pissed off right now with Green Dot but I don't have any other options left open to me right now. Your website says load a direct deposit of $1000 or more and fees will be waived BUT IT ISN'T ON EVERY CARD!!! Now I am overdraft because your company lied on the terms and services.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Jillian,

    We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I have had no problems with my Green Dot card since I have had it. The issues I did that have come up were taken care of right away with very satisfying results. I use my card on a daily basis. Thank you.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Wendy,

    Thank you for taking the time to review your experience with us. We value the opportunity to help people with their financial needs and do our best to offer alternatives to traditional banks. We hope that you continue to enjoy your GreenDot and all of it's great features. Thank you so much for being a loyal customer.

    GreenDot Corporate

    Verified purchase
    Ease of Use

    Reviewed July 20, 2017

    Overall the card is easy to use and load. But fees are terrible. Fee to load card. Fee for using atm that is not affiliated. Even though one may not exist in your city. Monthly fee, even if you load through direct deposit. So all the cash you get back at year's end is less than all the money you spend on fees.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Joe,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    Customer service is rather rude, hard to understand and the fee each month is way too high since you also have to pay to reload. They also hold funds way longer than they need to. Along with disputes when charges are incorrect. Security measures are very good though.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Amber,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I love using my card. I think everyone should have this card. They have good fees. Not too expensive. The atm fees are good also. I think everyone should get one. It is good to have as a back up. I know a lot of people that have this card. It is a good card to have.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Phelisa,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    Customer ServiceStaffReliability

    Reviewed July 20, 2017

    I have tried to log into account several times and have not been successful to this day. I have called customer service and they have not been able to troubleshoot nor solve the problem. I updated phone number with customer service and still cannot access my account. Customer service agent suggested I try a new email, which I did and I still cannot log into my account. They also suggested I try from a desktop computer in which I did and to no avail have I been able to access my account. Who can I talk to to help resolve this ongoing issue.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Taniesha,

    We’re sorry to hear that you’ve had trouble with your online account. We'd like to have a customer specialist look into this further. We will reach out to you through the number provided to us by Consumer Affairs. If there’s a better number to reach you on, please direct message it to us.

    We look forward to speaking with you.

    Thank you,

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I love using the card. I just wish it would somehow show up on my credit report. It would bring up my credit report. I applied for your platinum card but never heard from you. I have recommended your card to a lot of people and did get them and use them. Thank you.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Helen,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    PriceOnline & App

    Reviewed July 20, 2017

    I love this card, it's convenient and easy to load with no overdrafts or expensive fees to pay. I love the online and automatic services along with the protection of my personal information that this card provides. Its secure website does not pass along my information and lets me keep up with my transactions, purchases and balances.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Annie,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I am very satisfied with my Green Dot Debit Card service. I have been continuing to keep using my card each week, hoping to be one of the lucky $5,000 weekly winners. However, I wish that my direct deposit would post to my account sooner than it has been. Some of my coworkers direct deposits are posted at 8 am in the morning (2) days prior to our initial pay day. Mine is surely posted before our initial pay date, but it is always posted to my account in the evening two days before, or the next day. I don't really have any other complaints. I would like to thank you for allowing your customers to give positive as well as any negative feedback. I hope that you will read each one of the comments so that it can make a positive impact on your service. If there are any other contests or giveaways, I would appreciate if Green Dot would send this information to the customers, so that we can have a heads up on what we are able to win. Thank you very much!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Jennifer

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I have been unable to log into my online account! Trying the password reset has not been successful. I need a password reset to be able to manage my account. I would appreciate a password reset. You seem to be able to send me emails for surveys but I cannot get a password reset!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Ashely,

    We'd like to have someone look into the technical issues you’re having with the website. We'll be in touch with you through the phone number provided to us by Consumer Affairs. Please private message us if there is a better phone number where we can reach you.

    Thank you,

    Green Dot Corporation

    No response received
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 20, 2017

    Never have had any problems with my card, direct deposit works great, always a couple of days early, and that helps out a lot. Green Dot you’re doing a fine job, I will recommend your services to all my friends and family. Keep up the good job Green Dot, I am a very satisfied customer. Thank you.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Bruno,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I like Green Dot. Helps me carry money without losing it or not having a bank account. You can recharge at any store... well most of them. There is no extra fees or overdrafts that I hate. It helps me a lot with online shopping especially.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Araceli

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love my Green Dot card. I tell all my family and friends about it and I tell them to get them a Green Dot card. They will not have any problems with it and cannot get over drown. You can your checks Direct deposit and if I out stay with them you could get your check early.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Deborah,

    We're so happy to hear that you love your GreenDot Card. Mission Accomplished! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you continue to enjoy your GreenDot Card and all of it's great features. Thanks again for being a loyal customer.

    GreenDot Corporate

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    When using Green Dot wait at least an hour before using it. When I was trying to put money on the GTL phone 15 minutes after I deposited the money per Green Dot and GTL denied the transaction due to insufficient funds. Now I can't talk to my loved one. FYI. Wait an hour before you use it...

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2017

    My Green Dot Visa card account for me is a great thing since a lot your monthly bills prefer auto bill pay which is easier now for me using my Visa card... I also do a lot of online shopping so all around Green Dot is incredible...

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Daniel,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 20, 2017

    Better than a bank with all the late fees, monthly fees, overdraft fees, and whatever they want to charge you fees. Money only takes approx. 15-20 min to post to your card and bills are paid immediately after. Representatives are available 24-7 to handle any situation or problem if any and so I find it very convenient for my life. Also for shopping online in stores, cash back, ATMs, hotel reservation. All accept Green Dot and that's why I bought a second green dot card. THANK YOU GREEN DOT.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Donna,

    Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out the GreenDot Card app for easy access to your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your GreenDot Card and all of it's great features. Thank you so much for being a loyal customer.

    GreenDot Corporate

    Verified purchase
    Punctuality & Speed

    Reviewed July 20, 2017

    Love Green Dot Prepaid Card... Especially when my pay check comes early which is amazing and awesome... And it's also the greatest card because I can pay some bills online and I just love this card so much. I wouldn't think about switching to another prepaid card company.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Patricia

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    PriceOnline & App

    Reviewed July 20, 2017

    It's seems to cost me a lot of money when I need to use an ATM. Also I can't ever get the app to work on my phone. Will be cancelling my card and switching to a different financial institution in very near future.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Tim,

    It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    In general I'm very pleased with the card I have. Only thing I dislike about it is the high monthly fee. It's almost $10.00 a month. I have direct deposit on mine so I'm having on average 1200 dollars every 2 weeks.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2017

    So far so good. Glad you're not Wells Fargo, which 1/4 of my paychecks go to for fees! I can't complain that much right now. And I'm glad I don't. No hassles. No charges for things I wasn't aware of. Thanks. Really appreciate!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi William,

    Sounds like you've got us all figured out! In fact, we do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. Be sure to check out The GreenDot app for easy access to your personal info, account balance and more right at your fingertips. We hope that you continue to enjoy your GreenDot Card and all of it's great features. Thank you so much for being a loyal customer.

    GreenDot Corporate

    Verified purchase

    Reviewed July 20, 2017

    I got it as a gift card for my birthday. I guess the person who bought it for me thought it was only a gift card. When I realized the hassle it was to get my money I was upset because I had to open a credit card in order to get my birthday money. I don't want any of it.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Ruchelle,

    We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you,

    Green Dot Corporation

    No response received
    Verified purchase
    Staff

    Reviewed July 20, 2017

    I like the way it works. The only one that I'm comfortable with using. I don't think I would use another card company and I don't think there's anything to say about changing anything so I'm glad that I seen this card company. They are awesome. :) I wouldn't change it for anything else.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Lytisha,

    We're so happy to hear that you love your GreenDot Card. Mission Accomplished! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you continue to enjoy your GreenDot Card and all of it's great features. Thanks again for being a loyal customer.

    GreenDot Corporate

    Verified purchase
    PriceStaff

    Reviewed July 20, 2017

    I haven't had any issues with my card. The loading time is anywhere between five and ten minutes. The monthly fee is definitely affordable. No problems with my card. I'll definitely choose Green Dot over any other prepaid card. Great job. I LOVE IT.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Eugene,

    We're so happy to hear that you love your GreenDot Card. Mission Accomplished! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you continue to enjoy your GreenDot Card and all of it's great features. Thanks again for being a loyal customer.

    GreenDot Corporate

    Verified purchase
    Price

    Reviewed July 20, 2017

    I love the fact that I control my spending amount and when the money will be loaded... But I don't like the fact that you charge $7.00 a month fee and $5.00 to load the money... But other than that I have been using Green Dot for the past 8 years and I love it. It's very convenient.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards
    Hi Bitteen,
    Thank you for your support.

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I'm not satisfied with this card because it takes off 5 dollars when I use an ATM. I have to travel too far to go to a credit union where I'm only charged only $2.50. This even happened when I made a purchase and it charged extra to get cash back. This is ridiculous.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Taketra,

    We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I just love this card and the service. I would like to see a atm deposit function. We get charged to take money out but it would be nice to have the function in atm deposit. But I'd this cannot be done No problem. Just love this card and service. Thank you so much.

    Thanks for your vote!
    Verified purchase
    Contract & TermsCoverageStaff

    Reviewed July 20, 2017

    In the beginning of 2016 I got out of the hospital and had lost my job but I lost access to getting back my Social Security income too so I used the Prepaid cards to put extra money I had made through odd jobs and an allowance from my Social Security. I had just recently stopped using the cards and went back to using debit with the banks but without a steady income I lost over $1200 I saved in 2016 from investing in ADRs Companies that do business in the USA.

    When the banks started judging me based on an assumed philosophy that I had a way to make money they couldn't predict it came down to the line. Either get your card and give up on having no bank account because with a negative balance even though they are all cash accounts that decline anything that you can't pay immediately for it didn't stop being charged fees for not having money in the bank to cover fees being charged by the bank or go without what I need to go on living a comfortable life where I could save and spend on the things I could afford to get out of this situation to prove I could handle money again.

    The bank was a bad move and a mistake that still has not hit me financially but after thinking it over the bank never reported me as a customer on my credit report. I hope they do and explain themselves when I dispute the charges for the exact same fee just in triplicate form. Thanks you're a help for my Great Escape. I've been Banking since 1998 and have only dealt with such problems from the banks when I had little money in my account and loan and creditors who took all my money for things I never kept or didn't have buyer's remorse about. I blame it on Contract Law and Terms and Conditions on how they decide I should spend the money I get however I get it. I do a lot of good with my money even if it ain't on a Credit Approved list of Purchases.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Robert,

    Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what has worked best for your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    Monthly Fee too High! I had this card for about 8 months and I noticed you have been charging me about $8 a month. I know I can get it elsewhere for $5 a month. So by end of July the account will be closed.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Bruce,

    We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you,

    Green Dot Corporation

    No response received
    Verified purchase
    Customer ServiceCoverage

    Reviewed July 20, 2017

    So far, I've been with Green Dot for 3 months and not once have I had to call and have anything corrected or replaced! My balance has always been 100% accurate and if there's not enough in my account to cover something they have covered it for me! All in all, Green Dot has surpassed every other prepaid account I've had!!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Christina

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    My card is good. I just wish it would not charge me 3.95 every time I put money on it. I can understand the 7.95 but not the other but it's cool. Other than that I like my Visa card. I keep it under control and know what I'm paying out like my bills. So yes I'm enjoying my card.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Anna,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    PricePunctuality & Speed

    Reviewed July 20, 2017

    Started off great but fees are becoming too high for consumers who cannot navigate the banking system, I have a traditional account so I'm contemplating closing account as it's too expensive to be a debit card. Balance not in real time.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Alisha,

    We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.

    Thank you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    My Green Dot account is totally awesome. I had a few problems not too long ago with a possibility of my card being scammed but the situation was fixed because not once did I think of reporting it lost or stolen. I also treat it like one of my sons. Lol. The only trouble I had for about half a year was trying to sign onto my online account. Please help me sign on so I can change my stars to 5 instead of 4.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Angel,

    We would like to thank you for your positive feedback. We’re sorry to hear that you’re having some concerns with our online service. Please visit our FAQ’s on the webpage to address your specific concern with our online service. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Love the Green Dot card. I've had nothing but the best experiences using my card and can also pay my bills online. The joys of not having to carry around cash is the best ever feeling. I will be letting everyone I know, know that this is a fantastic way to keep up with your money.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Tonya

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I tried and tried to reach Customer Service about a question regarding deposits and direct deposits and after 1 hour I gave up. I would still like to have my questions answered but in the meantime I am using an alternate card from another company.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Christopher,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    So far I have been satisfied with my card from Green Dot. However the limits for MoneyPak were frustrating. Now that I have the second card that I can load directly it's helped. I use the card to manage my elderly brother's finances who is 400 miles away so I hope this will continue to work.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Rod,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Hey GreenDot, I have to say I'm satisfied with this bank. Just a couple things I think would help is more locations for you to withdrawals from the ATM with no fee & lower amount to charge to add cash to your card. Other than that great stuff.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Omawale,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I enjoy my account. It helps me with my orders. It is easy to load. Best way to keep track of your spending. You have no way to overdraft or overspend. Get a Green Dot card today and you will never go back to cash.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Gary,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I have had this card for 6 years through employer. Now I'm forced to pay 10 a month to use it. Absurd. I don't understand why or why am I being charged when I never did before. I would like to know why you did away with my previous card in the first place to give me this monthly pay surcharge card. I feel like I'm being ripped off.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Diane,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Was overcharged on several different occasions and now I can't pay my light bill because of this issue. Please hurry to fix the problem and return my funds before I'm in the dark with my children. I have already put in a claim or dispute and have not heard back yet. Please respond to this matter. As of 7-20-2017 I will be in the dark. My utilities will be cut off because of a mistake on that end. Please hurry to fix this issue.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Tenisha,

    We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    Green Dot is great and convenient when on the go or need to save money. But I truly disagree with the cost of deposit and withdrawal of fee. If Green Dot can make a difference of the deposit and withdrawal fee it will really save customers more money from hard earnings.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Tiffany,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love the card so much and its value to get direct deposit and no value to people and cash back and we are able to go to any ATM and cashback and able to get pretty much anything you want out of the stores. I love the card. I can pay my phone bill online and no charge.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Doris,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I don't think I should be charged $10 just to use this card, especially if I'm using Direct Deposit. I use RushCard and they only charged me 5.95 a month since I'm using direct deposit. But other than this, I'm ok with the card. NetSpend will allow you to go over ten dollars if needed.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Tiffany,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I do not like the fact that I can't get a credit card from Green Dot. Please work on helping others like me with no credit by giving them a try with a beginner's credit card. Thank you for all you guys hard work.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Melissa,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I have been with Green Dot for years... never had ANY problems with them... Great customer service! Always willing to help me with whatever I need!! Kudos to Green Dot for a wonderful experience! I hope that I'll remain banking with this company until the end! THANKS GREEN DOT!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Crystal,

    Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I enjoy this prepaid/re-loadable card - as my identity was stolen and I have no other options for a card, until everything is fixed --- but man oh man, the fees are insane... 4.95 for every cash reload, and 7.95 a month if you don't have at least 30 transactions in 30 days, or load $1500 to it within 30 days --- that fact alone is why I'll be leaving Green Dot at the end of my next payment cycle -- as there are MULTIPLE other options that have $0 reload fees and very low monthly fees --- sorry, but I recommend NOT using Green Dot, as $20+ in fees a month can really add up for in a fiscal year.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Richard,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Great with all money that is taken from the card. No long compromises. No anything, thank you Green Dot for being so secure. Always there when I need answers. Please keep up the great job. I will never use anything else.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Dennis,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I have troubles to shop online: All purchases are denied! The first goal of purchasing this card for me was to shop online. If I'm not able to do that, I do not know why I do have to keep it! Please, be kind to let me enjoy the time to enjoy my online shopping!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Moudoki,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I filled out the dispute from and attached it in the procedure page. Green Dot didn't acknowledge that the form was received and closed the two cases I had submitted for the dispute. I lost close to $50 on a cancelled order that was sent after being cancelled the same time it was placed as company did not honor advertised prices and free shipping.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Susan,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    My experience it's been great so far??? Hopefully it remains that way. Although my old cards I've had never got removed. That has been lost for a while now. Is why I got this new card ending in **, but still love my experience????

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Lenora,

    Thank you for your review of our card! Should any trouble arise, you can dial the number on the back of your card to speak with one of our operators.

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I was Overcharged for a 7 dollar check. Was charged almost 6 dollars for it.. The monthly fees are ridiculous even though I am set up for direct deposit. Worst company ever. I would not recommend this card to no one might as well deal with bank.

    Thanks for your vote!
    No response received
    Verified purchase
    Price

    Reviewed July 20, 2017

    Cost to reload varies at different stores and that is unfair. People work hard and the monthly fee should be done away with. Also, credit protection should be set into place for single mothers to help build their credit!!! I love the card because it's easy to pay household supplies.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi LaTysha,

    It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    From the time of purchase, it didn't take 20 minutes for me to be able to use my Green Dot card. I couldn't believe it was so easy. It even has a website that you can keep up with any information you may want to know about your use or how you may use it. I would recommend it for anyone.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Timonthy,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love the card. It's awesome. Wish I had overdraft protection and more surcharge ATMs. I wish I could pick a different card with more designs. Sometimes when I text for my balance it doesn't work for some reason. I've tried to get a Green Dot loan and I get denied but I don't see why. I been a loyal customer for a while.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Monique,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I don't like the fact that if I deposit a check from my phone that it's not available right away if it's before 2 or 3. I have a Bluebird AMERICAN Express Card and I have the option to add my check and my money available in minutes. I would like to use you guys because I like you better but unfortunately I can't b/c you don't have this option and you should. It's something to think about. I would switch completely to you if you had this option.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Jessica,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Customer ServicePrice

    Reviewed July 20, 2017

    I really enjoy the card but every time I request a new password I don't remember by question. I have called several times and I get nowhere. Plus I was told no service charge... I also need to change my address and it won't let me. Please let me know.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2017

    I have only had the card for month. Love cash back. I like the card so far. Also I like the $5000 payroll giveaway seen like only people are winning the ones who got their card at CVS or online.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Patricia,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    My Green Dot card has been a great experience for me. My paycheck comes a day earlier. There are not a lot of fees, like a traditional bank. My Green Dot has made my life much easier. My card can be reloaded at many locations. I also earn cashback on my purchases.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello William,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I enjoy using card and I love Steve Harvey. Only thing it's hard to deposit check. Personal ones haven't got that right yet. So it would be better you help someone who needs it. I tried getting help but it never worked with the checks.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Belinda,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I had purchased the card to help out with a few things. Due to my bank suddenly closing and moving to a different state. So I decided to purchase the card to help with the few finances. There, I reloaded a second time and noticed that all of the money I had placed onto the card was gone due to a maintenance fee. The maintenance fee that was not clear to me and also the amount. I had to use the amount of money that I had for something very important. It is also different fees to reload at different stores. Which is very inconvenient. I will not continue to use this card.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Gia,

    We’re sorry to hear that you’ve had trouble with your card. We'd like to have a customer specialist look into this further. We will reach out to you through the number provided to us by Consumer Affairs. If there’s a better number to reach you on, please direct message it to us.

    We look forward to speaking with you.

    Thank you,

    Green Dot Corporation

    No response received
    Verified purchase
    Price

    Reviewed July 20, 2017

    I have not had any issues with this service. But, I wish there were a few more ATMs in my area or city that didn't charge a withdrawal fee for the Green Dot card. Other than the ATM fees, I am happy with this service.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Billy,

    Thank you for taking the time to review our service. To be sure, you can visit our webpage to check for your local MoneyPak ATMS at the following url:

    https://m.greendot.com/locate

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    This is a good card if you don't have credit or a traveling card to use instead of cash. I use mine to pay bills online and buy things off the internet. I wish you could load more than the 500.00 limit on these cards but all and all this is the card for me.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Richard,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work! There are also different options for loading that we'd be happy to review with you.

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I like Green Dot a lot and would recommend it to my friends and family. It's very helpful and easier to save. I like it because it's hassle free and I can load money onto my card any time I like. Also I like the fact that it gives me an opportunity to build up my credit. Thanks.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Shannon,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work. To be sure, however, our prepaid cards do not impact your credit history.

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    Online & App

    Reviewed July 20, 2017

    I love the convenience of this card. The app is amazing, and I've never had any real problems other than maybe a few online sites that don’t recognize Green Dot as bank. The only recommendation or suggestion I have is to lower the monthly maintenance fee, especially for active users.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Krystall,

    Thank you for taking the time to review your card with us. We do our best to offer alternatives to traditional banking fees, and there are several ways to work with our fee policy. If you'd like to chat about these services, please feel free to contact us. You can also see a brief overview of our fee policy at the following url:

    https://www.greendot.com/our-products/new-everyday

    JR, Customer Care

    Green Dot Corporation

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed July 20, 2017

    Disappointed. The app doesn't work, so if I want to know my balance I have to call. I called to complain, the lady told me, "You need to use a regular computer. It doesn't work on a phone." Then why the hell do you have an app?!? I'm actually ready to go with a different card company.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Jody,

    We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.

    We look forward to hearing from you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I have been trying for 2 week to sign in to app. It tells me pass is wrong but I can check balance online and I can't text to get balance either. It sends but I get no reply. I am still point where I might close my account and switch it to Bluebird or Chase account.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Kristine,

    We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.

    We look forward to hearing from you!

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I pleased with this service. I like the fact that when you make a payment it's complete. The money isn't put back on the card. I have had so many problems with checking acct. This card has saved me from that trap.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2017

    I was planning to use my card while on vacation here. I went to put money on my card but they said I had a limit of 2500 on the card. I wanted to put more but couldn't. I have been with Green Dot for almost 10yrs and never knew I had a limit. Had I known I would have found a better way somewhere else.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed July 20, 2017

    I'm satisfied with the experience but the charge is not so satisfying. I pay $4.95 to reload, $2.95 to use it and to withdraw, and $7.95 every month. Other than that I’m satisfied with the experience I'm having. It has save me some time of running all over Los Angeles to pay my bills.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Michelle,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I ordered Green Dot card thinking I would get my check two days faster but I don't. Kinda mad about that but other than that great card. I like cash back rewards. Can y'all change it where I can get my check two days faster? That would be nice. Thank you.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Joshua,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Only used this card as an emergency to get paid because I was having problems with my bank when I first got it. I like the money transfer option to other people with the same card. The fees, however are a little out of control. Monthly fee, ATM fee, withdrawal fee, fee to check your balance..

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Adilene,

    Thank you for taking the time to review your experience with our card. We do our best to offer alternatives to traditional banking fees, and there are several ways to work with our fee policy. If you'd like to chat about these services, please feel free to contact us.

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Well I love my Green Dot card, but would be better if I didn't get charged a 7.00 fee when I do use it or a fee when I don’t. Just makes no sense and I do know I can have funds electronically put in but I dont work so it’s useless to me. Use it I am already being charged for adding funds to the card itself. I just may use it just a few more times before I have to let it go which is sad.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Annette,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I thought I would be able to reload the card without having it. My daughter is on vacation for a month and I thought once I register the card I would be able to reload through that. I wish there was a way that I can scan my card through the checkout from my phone and be able to reload it that way.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Leilani,

    We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.

    We look forward to hearing from you!

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I have had less problems with Green Dot than any other card. I'd recommend it to anyone. I actually have recommended Green Dot to a few people. They all got cards and they are all very satisfied with the service as well. I even just received my cash back allowance for having a positive balance 12 months in a row.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Morgan,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    CoverageStaff

    Reviewed July 20, 2017

    I was very pleased with Green Dot up until my very last transaction… I had to rent a vehicle due to my work truck being stolen. No car rental company would rent to me because I solely rely on my Green Dot card. Luckily I convinced U-Haul to rent me a moving truck. I paid with card... was assured by U-Haul that I had paid enough to cover a week rental. When returned truck they hit me with $347 extra. I told them I could not pay that and would dispute charge. They said after 10 days it would be sent to collections. I was satisfied with that as I will dispute. After 10 days U-Haul charged my card without my approval, and took my last penny... 0 balance. I tried to contact Green Dot several times. All I got was "fill this form out". I sure wish a real person could have been reached. I will cancel this card once I work this out myself with that crooked rental place!

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Angel,

    We tried to contact you regarding your concerns with your dispute, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    Verified purchase
    Customer ServicePrice

    Reviewed July 20, 2017

    I have emailed y'all several times with no response... Acct# **, why do I still get a monthly charge? I have had direct deposit every two weeks for several months now? I would like a response. I would also look me to be reimbursed for those charges. Thank you.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Lori,

    We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    It keeps people out of my checking account. It allows me to pay for things that I need to. Thank God for Green Dot. I use my card to pay on my manuscript each month until it is finished being published.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Lenita,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    BEWARE*** Purchased this card and put $10.00 on it for a gift for someone, only to find out that $7.95 fee was taken out for monthly maintenance fees. I was not informed of any fees to be taken out! BEWARE*** The packaging should have been clearer.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Beverly,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase
    Customer ServiceReliability

    Reviewed July 20, 2017

    I get charges that are not mine and since I do not have a computer to log in on to dispute then I end up having to suffer the loss. I only use my phone to charge anything. You could only let my phone Charge my card. I don't want to reload my card anymore afraid that I will get ripped off of the money I put on it by fraudulent charges.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Carlos,

    It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed July 20, 2017

    Great card! I even got rewards... was not even aware of that bonus. Would help if I could transfer money from my savings account. Has helped with paying off charge cards. Am getting a card for my husband. Even sent new card when my account was not secured.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Linda,

    Thank you for providing such valuable feedback. We are pleased to hear that getting your replacement card was hassle free. If you ever need a replacement card in the future we encourage you to report your card as soon as possible. You can do this online or through our automated system. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I didn't sign up for auto shipments and some way or another I am getting charged for it! I asked the customer service and they refused to take it off and stop it. They didn't even listen to what I said. All he said was "you get auto shipments"!! No help or no type of satisfaction. This stinks... bill me and keep billing me for something I don't want.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Cassandra,

    We’re sorry to hear that you’ve had trouble with your card. We'd like to have a customer specialist look into this further. We will reach out to you through the number provided to us by Consumer Affairs. If there’s a better number to reach you on, please direct message it to us.

    We look forward to speaking with you.

    Thank you,

    Green Dot Corporation

    No response received
    Verified purchase
    Online & App

    Reviewed July 20, 2017

    Green Dot Financial is a great service, I get my check faster, I have the app to follow my spending, I think it's great!!! I will tell all of my friends and family about the Green Dot card, so that they cannot experience the same freedom that I experience with the use of my card.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello YoLanda,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Installation & Setup

    Reviewed July 20, 2017

    I haven't had a chance to fully have the Green Dot experience. I just received my card. I'm looking forward to never having overdraft fees. I was very satisfied with the activation process and impressed with how short the mailing period was.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Esmeralda,

    Thank you for being our valued customer and we appreciate your business. When your personalized card arrives be sure you take advantage of our Direct Deposit feature. Setting up Direct Deposit is quick, easy and painless. You can set up your Direct Deposit through our automated system or online. Welcome to Green Dot and we look forward to working with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I'm not happy because I've already have had money taken from my card without my permission. I want a full refund. I don't spend money because I don't have a lot. So I would appreciate it if you would put my money back on my card or I will be forced to use your competitor's cards and will spread the bad experience. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 20, 2017

    I would like to see you raise your load limit from $500 to $1000. I pay my electric bill with it and it is always over $500 so I have to pay to load twice. So I would like to see you raise the limit to at least $1000. That would be very helpful to people like myself.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Thomas,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I was very skeptical with prepaid card. But I've been able to pay for almost everything in desire. I haven't had to call customer service but I hear they work efficiently and professional. I'm very afraid that I don't have an actual branch but it okay.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Janay,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Ease of Use

    Reviewed July 20, 2017

    It would really be a lot easier to be able to send and receive money from our phones instead of a laptop or computer. Being an OTR trucker we rarely have internet access when our families need money. The card is really convenient and easy to use and everyone accepts it. Thank you.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Aleshia,

    Thank you for providing such valuable feedback. We are pleased to hear that you want to take advantage of our mobile services. When encourage you to take full advantage of our mobile services provided to you the Android and iOS. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I think that if customers are getting direct deposit they should have the monthly fees waived. I have 200 direct deposited every week and I'm still getting charged fees. Please waive all the fees. Once I start getting the fees waived I will increase my rating.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Heather,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I enjoy the convenience of the card. I dislike the monthly fee. When paying every time to reload I feel the monthly fee is excessive and a bit greedy. It's nice to have a prepaid card with my name on it that I can use at establishments that require a credit card.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Amy,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I'm satisfied with the service. I've used it to buy my grandkids stuff online and it has worked well. I use it to load money on it when I do odd jobs so it works out well for me especially when I need to pay a bill or order from different sites so thank you for your services and support.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Annabelle,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I feel like this card is way too expensive to use. It's supposed to be an alternative to having a bank account, and I get charged way too much to use this card. I'm already struggling and this was supposed to help. Please think about lowering the cost. The card definitely helps me. I just wish it was cheaper to use.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Preston,

    We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.

    Thank you,

    Green Dot Corporation

    No response received
    Verified purchase
    Staff

    Reviewed July 20, 2017

    I love Green Dot. The only problem I have is that the $5000 payday sweepstakes doesn't seem real because the winners are in some of the same states instead of a variety of states... I've had my green dot account for years. I've gotten my paychecks/ federal income taxes direct deposited every year, I wouldn't even get a checking account with a bank like Wells Fargo, BB&T, etc. because I wanted to stay with green dot and it's like somebody like me can't win the sweepstakes... I feel like the people that really need it like myself don't stand a chance. And the only other problems I have is that you guys don't offer online bill pay where you can send money to another person/business from your account, and that there is a spending limit per day. Other than that I love green dot and I always have.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Chandrea,

    Thank you for providing such valuable feedback. We understand you have some concerns about the Payday Bonus giveaway please visit http://pages.email.greendot.com/Payday for official rules. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I took a trip to the Philippines March 15th 2017 and you failed me big time. I was at the mercy of others because your card will not work there even after I called and pleaded to allow my card to work there. I will close this card soon because of that.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Maurice,

    We’re sorry to hear that you’ve had trouble with your card. We'd like to have a customer specialist look into this further. We will reach out to you through the number provided to us by Consumer Affairs. If there’s a better number to reach you on, please direct message it to us.

    We look forward to speaking with you.

    Thank you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I wish you were able to get more than $400 cashback in a day. On rent day I have to go to 3 different places to get enough cashback to pay my rent. That is the only drawback I have. I am otherwise happy with Green Dot.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Susan,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Excellent so no problems of any kind with reloading or the Green Dot app. Just a great card to have. Definitely comes in very handy. I would most definitely recommend this card to friends and family. Look forward to using this card for years to come.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Robert,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I'm tired of that monthly fee, other than that I love it. I've been in the negative a few times because they will force that fee through. I put money on the card easily and I've even deposited a check by taking a picture of it.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Indaneshia,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    Takes 3 to 6 days to get a transfer from a bank. Been doing this for months. Now I know you get it on the 3rd. A rep told me this. It costs too much every month. I plan to cancel. Otherwise you have been great. Just cannot afford the monthly fee. My bank does not charge me. I understand that you need to charge something. Just cannot afford it on my limited income. You sure were a Godsend when I needed you and I appreciate you. Thank you for helping me.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Lori,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Sales & MarketingPrice

    Reviewed July 20, 2017

    I think it's ridiculous that you charge me almost $10 to use the direct deposit when it is supposed to be free. False advertising. Definitely would recommend if you all got your facts straight. Not impressed. Also, I can't check my stuff online because it uses my OLD card instead of my new one.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Brittany,

    We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    Great alternative to a bank account. Very simple and a good way to get my check!!! Plenty of ways to get cash and very convenient, no hidden fees! Life changer for sure!!! I would definitely recommend Green Dot to anyone looking for an alternative to a bank account!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Ashanti,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I'm very pleased with the service as of right now. I've had no problems with the card. I like the easiness of refilling it as needed. I'd suggest this card to any of my friends that are looking for a card of this nature.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello William,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    Everything was great until just now. You guys charged me twice for a transaction I did! Please get back to me, this is ridic! I really don't understand this!! I really want to recommend this to all my friends but I really don't understand why I got charged twice.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Joss,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 20, 2017

    I'm very satisfied with my Green Dot card. Happy with the services. I've never had any problems. If there was they took care of it as quick as they could. I have recommended this card to family and friends and they also like it. I finally have a job so I will be getting direct deposit again. It's very helpful to me. Thank you.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Isabel

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I've had a very pleasant experience so far with Green Dot and will be telling all of my friends and family about it! My only issue so far is the Platinum Green Dot Secured Credit Card. I recently applied and have since received my card in the mail but am having trouble signing in online to monitor and keep track of my financing.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Henry,

    We would like to thank you for your positive feedback. We’re sorry to hear that you’re having some concerns with our online service. Please visit our FAQ’s on the webpage to address your specific concern with our online service. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    They have been down forever and I was used to checking my balance and history when I needed to. I have used GD for quite some time and I think you’re fair with your fees etc but I need to get info quickly. I'm busy and don't have time to go online every time.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Jim,

    Thank you for providing such valuable feedback. We encourage you to enroll to account alerts online to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    It's okay but you can't use outside the country and every time I photo deposit my check it's always decline. Too many fees if you're going to reload big amount of money. Card has no chip and its takes a while to show the transaction on your account. You can't deposit more than 2000.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Gerald,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I like everything except it's hard to find out how much is on my card. I've been trying to find out since I got my card and can't you all to make it an easier way to find out so I'll know how much is left after I buy something... I've also tried going online to check it and couldn't.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Bianca,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Simple, easy, and no fees as long as you deposit at least $1,000 a month. They also provide a list of ATMs where you won't be charged extra. Direct deposit is no hassle, and I get paid before most people at my job. You can also snap a picture of a check and have it deposited instantly! Thanks Green Dot!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Suzanne,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    PriceStaff

    Reviewed July 20, 2017

    I use the card monthly. But probably will quit using it. They charge me to load the card and then you charge me $7.95 every month. This is a rip off. This isn't right. You’re there to help people and you take advantage of them. If this is the way you do business I will cut up the card and buy money orders instead.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Claudine,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Prepaid cards are very good to have. I just love mine. These cards just help me more. I am just thankful for my card. I will recommend this card to family and friends. I hope you continue to make this card even more better to have. I see a bright future with this card.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Patrice,

    Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Online & App

    Reviewed July 20, 2017

    My only wish is to lower the monthly fee. The app is great. The convenience is great as well. I'm thinking about changing cards because of the fee. Lower the fee please. If you lower the fee you can compete with other cards. That's what I want to see. 7.95 is a lot. Thanks.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Ramon,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I came across this $400 limit when I had to send a house payment home. I work over the road driving a truck. I tried to withdraw the money off of my card but little did I know there is a limit to what you can withdraw. Anyway it was very inconvenient for me. If this could be fixed or altered I have no other problems with the card service.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Mark,

    We'd like to have someone look into your account and discuss the concerns that you shared. We'll be in touch with you through the number provided to us by Consumer Affairs.

    Thank you,

    Green Dot Corporation

    Verified purchase
    Ease of Use

    Reviewed July 20, 2017

    So easy to use, no problems reloading and accepted everywhere. It's as secure as a bank account without the added fees. A great card all the way around. Vacations, every day use or paying bills I use this card. I even purchased each of my teenagers one and it's working great!! Love Green Dot!!!!

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Angie,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I never had any problems with my direct deposit or I never had to worry about hackers stealing my money. Thanks for your excellent customer service. I been with Green Dot about 11 months and I have be able to earn cash rewards and I love the cash rewards program. I can't wait to redeem my rewards next month. Thanks again.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Precious,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people with their banking needs and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    Punctuality & Speed

    Reviewed July 20, 2017

    I have had my card for many years and in that time I have had my government checks, tax returns and payroll directly deposited onto my card. I have had very few problems but when I did encounter any, they were addressed promptly. I also like the fact that my money is available immediately after deposit.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Suzanne,

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I love the Green Dot card. You can upload money from many places... Also you can only use what you put on the card. I like you can get direct deposit and also that your tax money can also go on your Green Dot card. The only thing I don't like is no matter what ATM you use if it's free or not, Green Dot will charge you $2.50 even if the ATM you use have no surcharge like Wawa is free but Green Dot still charged me.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Rebecca,

    We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Green Dot is the worst prepaid bank card ever. Live Rush is better and values their customers' needs unlike Green Dot. You can't get any help from their representatives and it's always a bad experience. They love taking your money. I will never ever use or recommend Green Dot services ever.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Jeniqua,

    Our records indicate that you spoke with a supervisor from our office earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have additional questions or concerns that you’d like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I really love Green Dot. I would recommend Green Dot to all my family friends. Green Dot has been a big help to me and my family and friends. Thank you guys at Green Dot. Everybody in my family love Green Dot. I don't want any other bank but Green Dot.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Tilliance,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    It's great and I love it. It's the best and it's useful for me and my family. It's so wonderful... Additionally, all reviews are moderated before publishing, meaning that they're not published immediately upon submission, and are filtered for "spam" or fake reviews.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Maria,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Punctuality & Speed

    Reviewed July 20, 2017

    It has been pleasant. A very good way to receive my direct deposit early. I have been with Green Dot for over 8 months now and I love it. I am able to keep track of transactions through the Green Dot app. Also, I receive alerts via text message & email when a deposit is applied to my account. I am a very pleased customer and look forward to seeing what new directions Green Dot goes to improve its quality.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Dandre,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I really y'all would consider not charging every time to add money to your card. There should be a certain amt of deposits then no charge after that. If it's a certain amt like more than three deposit a week the rest in that week should be no charge. Other than that I like it.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Wanda,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I feel that there should be NO monthly charge as long as you are using direct deposit. Due to your dollar amt restrictions for the card to be free with direct deposit I will be opening a bank acct instead of continuing to use this card within the next 2 weeks. That makes me highly angry since I already have to pay to put money on it; now I have to pay a monthly fee because I don't make enough money which makes me not want to use the card unless necessary.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Kelly,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I LOVE my Green Dot account. But I do wish that there was a way to get a cash advance through Green Dot. Since I have been a customer in good standing for some time I could do auto deduct to pay it off.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Kathleen,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Online & App

    Reviewed July 20, 2017

    This card cannot be used with Android Pay. I have had the number comprised three times. There is nothing in place to question fraudulent charges such as fast food. I'm another state when purchases made in correct state same day. The process to have your money rightfully returned takes long. A replacement card takes forever and denies you accessed to direct deposit paycheck. No attempt is made to help the victimized customer.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Donna,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    It was good. I really don't much to said about this card. It was good to use at the movies and for wish and I will continue use it when I put more money on it just in case I want order something online.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Daiqwuan,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Ease of Use

    Reviewed July 20, 2017

    I am very satisfied with the Visa card from Green Dot, very easy to use and to load. It is also very easy to check my balance and find transactions that I have made. It makes me feel a little safer when I'm traveling, I don't have to carry cash with me and can use it to secure motel rooms. Very satisfied.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Kevin,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    It's very helpful the Green Dot credit card. Only one thing I don't like about it that every time I have to put money on the card they charge me five dollar. It's very helpful to manage my budget especially when you have kids. I use it everywhere.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Nadia,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    ReliabilityEase of Use

    Reviewed July 20, 2017

    Overall I am very happy with Green Dot. Easy to use with direct deposit and Bill pay features. Very reliable. My only complaint is fees. There are fees associated with loading the account and using ATMs and there is also a monthly fee. I feel like there could be a way to do away with the monthly fee if you hit a certain number of transactions. But I will say overall it has been a very positive experience working with Green Dot.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Cheyne,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Ease of Use

    Reviewed July 20, 2017

    Very happy to be a Green Dot member, never any problems, very professional and easy to use, phone app is also easy and all of your acct info is updated immediately. Would recommend anyone needing a secured credit card should use Green Dot. It's the best out there.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello John,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Overall I am very pleased with the Green Dot service provided to me. At this time I have no complaints about anything. When I load money onto my card it's always there within just a few minutes. Now there is one thing that I think would be of help and that is if Green Dot could send some kind of reminder about when your monthly payment is due so you won't go load money to your card to pay a bill or send someone money then get home and you're short money on your card so then you have to pay more loading fees at the store.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello April,

    Thank you for providing such valuable feedback. We encourage you to enroll to account alerts online to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I wouldn't mind using your card but that 10.00 monthly charge is outrageous. So you can close my account. I won't be using it. Unless you all do some major changes. I would understand if it was a major credit card but it's a prepaid card and I understand you all have to make some money but for real this is crazy.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Rosylinn,

    We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I have no complaints about my Green Dot card. I needed it to pay bills. I can load money on it and cannot spend nothing else so I can stay within my budget. I cannot have direct deposit because I don't trust myself but thank God for Green Dot. My bills get paid.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Dolly,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    This is a good card to use and can come in handy when in need of one. The card lets you put money on there along with reloading money onto it in a easy accessible way as well. They send you emails and stuff to where they keep in touch with you just in case anything happens.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Sameaka,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    To be fair I will be honest and precise with my experience. First thing is I bought this card for $21.95 adding $20 US dollars at Walgreens. The same day I add $20 I use $10.01 for gas. After that I try to use my card at the store and get declined because I get a monthly service fee for a month I did not know started right away with my money. This was very embarrassing for me and I suffered a great deal that day. I felt cheated, robbed, bamboozled and angry at GreenDot.com. I lose money for adding money and spending money?

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Eushaka,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed July 20, 2017

    Easy to use, don't have any problems, very secure and private. Love the online statement I can check at any time. Love that I know my money will be in my account two days early and I can use my card anywhere visa is accepted and can pay bills online with my card with no problems. Very useful card.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Maria,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Staff

    Reviewed July 20, 2017

    I have had a Green Dot card for nearly a year. I have been very happy with it. I have my paycheck direct deposited to it, I can use it to pay for anything just like a credit card. I have spoken with customer service a few times. They are very helpful, friendly, and listen to what you may need. I so wish you could transfer money from one Green Dot card to another, by having a link to that with your homepage.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Anne,

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    I've used a Green Dot card for years now. While my experience has mostly been positive, I would like to make a couple of suggestions. The first is that Green Dot stop charging a fee for withdrawals at an ATM. Customers don't have an option to use an ATM owned by Green Dot and the fees charged by the financial institutions who do are high enough. Secondly, Green Dot should provide better fraud protection to their customers. This year, someone obtained my card information and began spending my money (hundreds of dollars) out of the country. I discovered it in less than 24 hours and cancelled my card.

    I believe that the charges were so unique that a traditional financial institution would have suspected fraud and at least contacted me. When I mentioned this to the Green Dot agent I reported the fraud to, she stated that they only have an incoming call center and not an outbound center. While I ultimately received the funds back into my account, it was a hassle for me as I went a time with no card and had to wait about 2 weeks for the investigation to be completed and my money returned to me.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Deanna,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I pay you a fee to use my money and you don't even support me with customer service. I shouldn't have to call different number when there is a charge on my account. You should have a link that people can click and get customer service.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Gary,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Staff

    Reviewed July 20, 2017

    I am very pleased with all their services this card offers. The reps that are awaiting you help you to the best of their abilities and they are very knowledgeable in the expertise. I'm a very satisfied customer. I would highly recommend this type of card to my family and friends.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Vanessa,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    I contacted Green Dot because an ATM malfunctioned and didn't dispense the funds requested. I can't get even a provisional credit and everyone that I spoke with was utterly rude and cold. Their website says 72 hours for a provisional credit and the representatives are saying 10 days. I trusted them to have my best interests. All they have is their best interests in mind and at heart. Horrible experience.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Arthur,

    We tried to contact you regarding your concerns with your dispute, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    Overall I have had a good experience with Green Dot, except for when I call customer service. There's times when I can not understand what the CSR is saying and I get frustrated. And I was also offers a Green Dot credit card. I applied for it and received a pin number for it but never received a card. I've called in regards to it but all they say is wait one more week. It's been over a month.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Antoinetted,

    We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I bought this card specifically because I drive for Uber and Lyft and needed a card to load my funds on. I couldn't use it. Instead I had to wait for it to be deposited in to my bank... I needed my cash than to put into my head bank. I ended up stranded in Tampa. Not happy.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Tesha,

    It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you,

    Green Dot Corporation

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed July 20, 2017

    Am very satisfied with my Green Dot card. Have used it for several years as a way to pay my bills by E F T and Direct Deposit of funds. Thus saving a lot of time and effort on my part. I would highly recommend the card.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Sheryl,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    The Green Dot Card is Awesome! I will highly recommend this Green Dot Card to my family and friends! It is easy and convenient to use. To upload the money into the Green Dot Card is quick and fast! The money is on card within 15 minutes!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi AVA,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work!

    JR, Customer Care

    Green Dot Corporation

    Verified purchase
    Customer ServiceStaff

    Reviewed July 20, 2017

    I almost always come away from call satisfied. Don't like having to pay 4.95 to reload my card. Think it should be lower for direct deposit members. Representatives are always courteous. Would recommend to family and friends. Very good card to have.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Patricia,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 20, 2017

    I am on a fixed income and am very happy my social Security check comes in early, the fact there is no overdraft fees. Everyone I've talked to at Green Dot has been very polite and helpful. This is the easiest debit card I've ever had.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Jane

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Staff

    Reviewed July 20, 2017

    Got my card for online purchases to protect my bank account. Card is easy to load, accepted everywhere I need to use it. Fees are reasonable and equivalent to having a checking account. Thanks for the great services.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Gary,

    Thank you for taking the time to review your card with us. We value the opportunity to help more people bank and it's clear you've seen this right at work!

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed July 20, 2017

    Being able to have my direct deposit early REALLY helps me out! I'm able to pay for expenses on time, every time! The card is really easy to use and it's no hassle paying bills with it. I've used Green Dot several times over the past years and I've never been disappointed.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Kelly,

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I have been extremely pleased with my Green Dot card, have been a member for over 10 years. The only problem I had was when they would still add the monthly fee onto my card even though I met the required amounts in purchases and deposits per month but that has been taken care of... I would recommend this card to anyone looking to direct deposit their paychecks and don't have a bank account otherwise...

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Debora,

    Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    My experience with Green Dot is awesome. I was so happy when I signed up and switched with them. They have 100% for me all the way. I recommend Green Dot before any other prepaid card company. GO WITH GREEN DOT. I'm with them all the way.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Octavia,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Overall, I have had a pretty good experience with Green Dot. I do not have any concerns or issues. If I could make any suggestions it would be to lower the monthly maintenance fee and keep waiving it with direct deposit.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Fakesha,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Good service except the 3 dollar fee for using atms. But all in all it is very good to be using Green Dot. I have only been using this card for the past 2 weeks. I am just waiting to get more money added.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Nicholas,

    We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Punctuality & Speed

    Reviewed July 20, 2017

    Transaction and deposits are late in timing. Nowhere Green Dot advertises on getting paid two days faster... it's lies and I'm being charged 10 a month for nothing... basically I'm waiting for a $75 check to clear and it's taking almost a week to clear.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Frank,

    Thank you for sharing your concerns with us. We'd like to have someone look into your account and discuss your direct deposit. We'll be in touch with you through the number provided to us by Consumer Affairs. Please private message us if there is a better phone number to reach you.

    Thank you,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love Green Dot. I've never had a problem with my card. My direct deposit is always deposited around the same time every day. I've had Green Dot for three years and people can't believe that my money is available two days earlier. Keep up the good work.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Melinda

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed July 20, 2017

    I received my new card (prepaid Visa). Called the number to activate and automated system tells me my security code isn't right and hangs up. Does not give me the option to talk to a rep. Not happy with that service. I need a phone number to contact someone in person that can help me with the situation. Do not like monthly fee. Too high.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Vickie,

    We tried to contact you regarding your concerns, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work together to resolve your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I have been using Green Dot for years and I am satisfied! I will recommend to family and friends. I would like to suggest to be a little quicker with direct deposits. Keep up the good work and I would like to know why the increase maintenance fee from $4.95 to $7.95. It might be a setback!

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Rita,

    Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love the card that I am using. It has helped me a whole bunch on many purchases that I charge on the card. I will be using this card for a very long time plus I will see when I get a job I will ask if they do direct deposit and I will be using it a whole bunch.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Lindsey,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I think you should send a email when you're taking money off the card. How much you are taking and for what. Thank you. Then people will know exactly what they have and where their funds are going so they won't have to do what I did thinking I had a certain amount then it be less than I thought I had.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Susan,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I really love my Green Dot card and account, I feel free and able to come and go as I please. I have recommended you guys to a lot of my friends and they are considering as well. Thank you for everything, I plan to stay with Green Dot forever. I also have the custom card. :)

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello William,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I don't like that I have to pay $4.95 every time I want to reload my card, I also have direct deposit and still get charged fees every month. The last thing that bugs me is the card cannot be use with services such as Uber.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Jose,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love the Green Dot card. I can pay my bills and order merchandise and pay with my card, I only wish that at times I could put more money on my card. I would like to put more than 500 then I wouldn't have to pay another fee.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Christine,

    Thank you for providing such valuable feedback. We understand you have some concerns about your reload limit. Reload limits are put in place for your protection. Many financial institutions put limits on cards and account for customer protection. We hope this has address your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I think the cards are ok and I try to use it as much as possible to order stuff online whenever I need something. I just don't like having to pay to put money on my card and you still charge me a monthly fee.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello George

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Had a hard time initially getting my card with tax return. For some reason it was returned to sender twice. Once a new address was given I finally received it but was charged replacement fee. Then I was able to setup app for my fiance's card but not mine so could only check balance via toll free number. Other than that it was fine. My company does not offer direct deposit so @ this point I'm stuck with a card I don't know where to reload & paying a monthly fee for something I can't use.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Seth,

    It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    Not that good of a card. Bad services. It doesn't have nowhere to take a picture of your check to reload. It's a plain card. I use it for emergency only. It can be better so like I said I only use it for emergency. The fee is also ridiculous when you reload no more card.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Jessenia,

    We tried to contact you regarding your concerns with your service fees, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    Green Dot is the best thing ever. I Love it so much. It is very convenient! I use it all the time! By the way thank you for waiving my monthly fee. I always tell all of my friends about it. They went and bought one as well. We all use Green Dot. I LOVE YOU GREEN DOT.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello April

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I really enjoy the card and it really helps out a lot. The only thing that I would like to see done is that they allow more loads a month. I'm really proud to be a card holder, and a member. With the extra loads customers are able to do more in a month's time. Thank you.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Fred,

    Thank you for providing such valuable feedback. We understand you have some concerns about your reload limit. Reload limits are put in place for your protection. Many financial institutions put limits on cards and account for customer protection. We hope this has address your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I got my Green Dot card mainly to shop online without using my bank card. I would usually buy a prepaid Visa card but I'd have to enter the new card every time I went shopping. Also, prepaid Visa cards wouldn't allow overseas shopping. I needed a card to buy from foreign countries (America just doesn't always carry what I want so I have to shop elsewhere!) Green Dot lets me refill the same card, shop the globe, and not compromise my bank account's safety! My only complaint? Please get refill services available in the supermarkets like Hannaford, BJ's, and Price Chopper. Oneonta NY has only a few options to go to refill my card - I prefer to pay cash to reload my card! As I work at a supermarket it would be nice if I could refill my card while I'm at work instead of having to drive down the road from work to Walmart, the nearest place offering services.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Katharine,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I was initially happy with the card. Until I found out you charge a fee for using the card. It's not a bank/debit card. And I don't think there should be a fee, whether you have direct deposit or not. You guys already charge a reloading fee. Really?

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Terry,

    We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 20, 2017

    Great service... A little pricey though. When I needed help customer service were accurate and quick in their response. I would say that of the two other debit cards I used, the Green Dot card's ability to meet my needs were greater. Thank you for the emails keeping me informed.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello John,

    Thank you for providing such valuable feedback. We encourage you to enroll into account alerts online and take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Yes I will definitely recommend to my friends and family. I really love and appreciate the service I have received from Green Dot. Keep what you're doing and am happy so are everyone that I knew use Green Dot. Thank for your service.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Sonya,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    My experience has been wonderful using Green Dot. I don't have to worry about getting charged per transaction. It's a one time monthly that works for me perfectly. With my Green Dot card I am able to get direct deposit two days earlier! I am happy with my decision on getting this card.

    Thanks for your vote!
    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Sheaon,

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Punctuality & Speed

    Reviewed July 20, 2017

    I am completely satisfied with the services of Green Dot. I will most def continue to use the services. It make everyday living so much easier and saves me a lot of time and hassle. The rates and monthly fee are completely fair and just. I would recommend to my friends.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Laquita,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Horrible. I have had two major problems. One is money packs being lost and not added to my account and second on my secure credit card. The swipe upload at the register did not work. I am missing over $1000! This is **.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    Well I woke up one day and bomb my card was frozen and my money gone $300 dollars that should had been deposit in to the Account and it's like a dollars or two comes up missing like my card ending in ** $39 dollars gone. So I'm not very happy but I need to get things paid.

    UPDATED ON 08/31/2017: I tried but nothing was done. This was 5 months ago. They said it would take 6 week for investigation. No call back, no email. Just more cards in the mail. Green Dot has sent more than 10 different cards even cards spelled wrong. Your corporation needs to be shut down. You’re not going to give me my money back. So why I'll just get more bs.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Robert,

    We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
    We look forward to hearing from you!
    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I've never had a problem using my card ever. I really like how you can always call to talk with a secretary about any problems that you may have. I really enjoy using the Green Dot card. I just wish there was a way you can build credit as well. That would really bring more Green Dot customers use of the card.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Elliott,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer ServicePrice

    Reviewed July 20, 2017

    I was disappointed when there was a discrepancy on a charge. Customer service told me there was nothing they could do about the charge. Thank God it was a 22.00 charge and not a 200.00 charge. Other than that I'm pleased with your company.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Carmen,

    We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Everything is fine, the only thing is I have tried to get away to get my password changed so I can see my account online. I forgot it. So if there is any way you can help me. I have tried and tried to get into to my account.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Deborah,

    We would like to thank you for your positive feedback. We’re sorry to hear that you’re having some concerns with our online service. Please visit our FAQ’s on the webpage to address your specific concern with our online service. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love having my Green Dot prepaid card. It's very convenient for me when I have to go online and send money to my son or I don't have to keep my money on me. Always load it up to my card. The only thing that I might not too much like about the card is that you use a ATM machine the ATM machine charges you plus the Green Dot card charges you for using the ATM machine. Other than that I love my Green Dot.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Evetta,,

    We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I'm pleased with my card. I use it for trips and to pay my monthly bills. Just don't like that everytime I gotta load it I have to put 20 dollars or more. But all and all a good convenient card to have and very useful.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Ronald,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    The card is satisfactory, but the fees need to be lower monthly. I do not feel it is worth almost $8 a month. My biggest problem is that every time I try to deposit a check, even a government check, it is rejected and this is very frustrating.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Pamela,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I use my Green Dot card to make purchases online. However it only allows me to put $500 at a time every 24 hours. I wish you will allow cardholders to add at least $1,000 at a time. And me able to keep balances of more than $2,500.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Julio,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I do not like the service I have been provided. I had to call three times today to get my card to work when I had sufficient funds for my purchase and every time I called they kept telling me the same thing. Get people who are American to work for you. I could not understand half of what I was being told.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Christopher,

    We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I love my new debit card. Thanks guys. I get paid right always. Don't have to wait 3 days like my last card. If I would it know before I will it get it long time ago. I will definitely recommended to all my friends. Just came out of the movie theatre no problems at all.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Elvis,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    The fact that there is no prior information provided about a monthly membership fee. With the proper knowledge I never would have used your card. This has caused multiple overdrafts on the account. Please provide all information upon purchase of your cards.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Lisa,

    We’re sorry to hear that you’ve had trouble with your card. We'd like to have a customer specialist look into this further. We will reach out to you through the number provided to us by Consumer Affairs. If there’s a better number to reach you on, please direct message it to us.

    We look forward to speaking with you.

    Thank you,

    No response received
    Verified purchase

    Reviewed July 20, 2017

    I like using my Green Dot Mastercard very convenient when I am low on cash and I enjoy the cashback. I want to continue using my Mastercard. Thank you. I recommend Green Dot to everybody who wants a good credit card and reloading my card is easy.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Brian,

    Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I Iike your Green Dot services. Only one thing I wish was there was no monthly service fee of $9.95. Very much enjoy the direct deposit and would like to get the checks but also a fee. I also like the convenience of the ATM services. Please send a few checks complimentary, and remove monthly service fee after a few months of having card. Thank you.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Cheryl,

    Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer ServiceCoverage

    Reviewed July 20, 2017

    It a good card and good customer service. I wish they would let you know when your fee will be coming out so you can make sure to have money to cover it and not go negative. Other than that it's been a good company to deal with. So far I do like getting paid up to 2 days faster. That is nice.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Mike,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase
    Price

    Reviewed July 20, 2017

    I am very happy with the service on your card and I get my social security transferred each month to it. But being on disability I wish the monthly fee could be some what cheaper as well as the fees to load money on the card... Thank you, and God Bless You.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Gary

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Sales & Marketing

    Reviewed July 20, 2017

    My family was close to being a victim of a scam and getting funds transferred back was tough when you don't have time to do so. The fees to get money are too much and take too long to get back. End up spending 6-10% to get your money back. One of many reasons I don't use these cards because of the hoops you have to jump through. Just not a good experience.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Jonathan,

    We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.

    We look forward to hearing from you!

    Thanks,

    Green Dot Corporation

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed July 20, 2017

    My payday is Friday and I don't see it early like you advertise. Why? Other than that I don't have a problem with your services. Can you please explain why? And it would be nice to be able to talk to any human every once in awhile instead of all of your automated computers.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Donald,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I have been able to use the card towards online payments and stores around me. I recommend Green Dot prepaid reloadable cards to anyone. Also I can check my balance on my cell phone. It's a good convenience to have this card anywhere I go in the USA.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Isaac,

    Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I dislike that you have a limit to how many times a week or month you can load your card or send money. It would be appreciated if the numbers would increase of how many times you can send or load MoneyPak.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Calandra,

    We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.

    Thanks,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I have enjoyed my card a lot. It is very useful. I do wish I had received a master over visa lol. No overdraft fees, if money isn't there, it can't be taken by ach. My wife and I both have one. Still hoping to win $5,000 one of these Fridays.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Jon

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I have had a good experience so far. Every time I have had to call customer service they have been able to resolve the problem. Also like that I can send payment in a check form and the ability for reloading at Wal-Mart is also a very important perk.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Eelia,

    Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what features have worked best for you and your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Staff

    Reviewed July 20, 2017

    It's been good to use Green Dot so far. I'm sure it was a honest mistake. It is unfortunate that I can't go back and explain the situation to the employees and have them understand what happened. I'm just gonna have to wait for Green Dot to get it back for me. It's 80.00 in total. 2 charges of 40.00 each. I hope to have my funds back on my card soon.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Mario,

    We would like to thank you for your positive feedback. We’re sorry to hear that you have concerns when speaking with customer service. We want all our cardholders to have a good customer service experience when calling in. We will look in to your concern with our customer service and make sure that you get the best customer service possible moving forward. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Online & App

    Reviewed July 20, 2017

    Here recently when I text to find out my balance and history I have been getting a message. Keyword not recognized. I have been getting my daily balance on the same text number but can't do anything else. Other than that the website is good and have no other problems with my card.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Kathryn,

    Thank you for providing such valuable feedback. We encourage you to enroll into account alerts online and take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I truly love Green Dot, it's very convenient for me and very beneficial in my life. Because of Green Dot I am able to manage my money way easier and if ever I have a problem I can call at any time, speak to someone and get the matter resolved. Their customer service is exceptional... thank you!

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello BreAnna,

    Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I have had a Green Dot account for a few years now and I have always been pleased. I currently have my paycheck being direct deposited to my account and I have no problems. The only one thing I have an issue with is when I have to dispute something. I have to fill out a form, I would rather speak to someone on the phone, to get better clarity of the issue.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Nakechia,

    Thank you for your review. Our call center is available 24/7 whenever you dial the number on the back of your card. However, we know that processing can feel especially lagged when in a bind and we're working on speeding up our process. Thank you for being a valued customer.

    JR, Customer Care,

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    I love this Card. My direct deposit go in 2 days earlier. It only allows me to spent only what I have and no overdraft fees. LOVE IT. I would recommend this Card to everybody. I know it's a great card. Y'all should think about changing the name to that LOL.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hello Tarie,

    Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

    Thank you!

    Green Dot Corporation

    Verified purchase

    Reviewed July 20, 2017

    Can't log into my account it always says that info is wrong and I know it's not wrong and I always use the same info. It's really aggravating so I am not happy with it. I use to have a card for years with no problem but now with this new card nothing but problems.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Monte,

    We tried to contact you regarding your concerns with your online access, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
    We look forward to hearing from you!
    Thanks,

    Green Dot Corporation

    No response received
    Verified purchase
    Punctuality & Speed

    Reviewed July 20, 2017

    Always fast loading and up to date transaction history all in one place. Convenience, accuracy, all inclusive way to handle funds for free! The best way to get your pay and pay bills, transfer funds, and gift to friends.

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    Verified purchase

    Reviewed July 20, 2017

    Contacted you guys twice about an unauthorized charge and was told to contact the merchant. I did and they didn't see a charge and told me to contact you again so I did. You guys again told me to fix it with the merchant and then said to cancel my card. The guy said he would file a dispute for me if I wanted him to but they would cancel my card automatically. I said no thanks since all the money I had was on the card and I couldn't afford to have my card canceled and have to wait for a new card. So the matter wasn't rectified and I'm out $20. Very unhappy.

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    Green Dot Prepaid Cards
    Response from Green Dot Prepaid Cards

    Hi Jaime,

    We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.

    We look forward to hearing from you!

    Green Dot Corporation

    No response received
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    Green Dot Prepaid Cards Company Information

    Company Name:
    Green Dot
    Year Founded:
    1999
    Website:
    www.greendot.com