Green Dot Prepaid Cards Reviews

I've had other Green Dot cards and it used to be 30 minutes and you could pay bills online. Now with no notice on the package it's been changed to 8 hours... 8 freaking hours are you kidding?! I never would've used this brand if they were being honest about the inconvenience this causes.

I put money on my Green Dot Debit card in order to pay fees for something really important. Turns out someone stole it from my mail box. Green Dot customer service is basically non-existent. I can't do anything at this point. I called c-s. The person changed my info. Green Dot is okay for small purchases. But I practically got robbed and I cannot do anything. Worst feeling.

I got the card as a birthday present but I have no social so I could not register the card. I tried calling but one cannot get in touch with their customer service if the card is not registered. I tried contacting them through social media outlets no response. They have no email address on their website but I found feedback e-mail address so I wrote there-no response. I made an account here with an option for info about company. Somebody responded after a few days. Mind you, I have been trying for 3 weeks to get in touch with them at that point. So after explaining the situation to them, they asked me to send them the picture of the card which I did.

I bought a Green Dot Load & Go Prepaid Card from Walgreens and put $100 on it last week. I went home to activate it and it's telling me that the front credit card numbers don't match the three digit code on the back. I've been trying to activate it for over a week. I went back to Walgreens and they told me that they don't do refunds and won't give me my money back. I then asked to speak with a manager. I explained my situation and told her that I haven't been able to get anyone on the phone.

The corporate office did reach out to me. They Helped me resolve the issue, and had a reason as to why it happened in the first place. I want to thank Daniel from greet dot for his help.

When I returned items to Kmart, they refunded to my Green Dot card. No refund posted! Have receipt of transaction physically in hand. Green Dot says the transaction never took place. No answers on the phone. No real contact info on website... Can't afford these things happening!!!

After speaking to someone the process is now resolved although still the company should make a backup to contact a person as being blocked makes it very difficult to reach a person and many people prefer human interaction over machines

I purchased a Green Dot Debit Visa from Walgreens on Oct 10. I loaded 50$ on the card. My grocery money to buy groceries through an app and the purchase did not go through. None of my purchases would go through. It says it's no money on the card and the card is invalid. It would not even let me register the card online because it says the card is invalid. I'm going to try to mail it back to get a refund. I really need my money back asap.

I lost my card a few weeks back, and I called in to get it replaced. They said it would get here in a weeks time. It’s been 3 weeks now, and I still haven’t received my replacement card. When I call for help, I can’t even speak to anyone because I don’t know my card number. It’s really annoying.

Put all the money I had on my card to pay two bills. I then paid $408 for my car payment. It went through so I call my electric provider to pay my electric bill and it wouldn't go through. I put $1000 On the card in which $560 was going to electric! I then received a email saying my card was blocked due to suspicious activity. I sent in my driver license several times and it says they can't read it! My pictures of my dl are clear there's no reason they can't see it! Tried every number I could find for Green Dot and still can't talk to a live person! I need my money back NOW!!!

Don't believe a word that Green Dot tell you. Green Dot is a liar and they scam this person that we know and they lie about everything. They transfer you to this department, that department. We bought this card two years ago and they still haven't done anything. A police report has been filed and we will be pressing charges against them. Green Dot is a scam. Don't believe them. We send documents. They can't read them. It not clear. We need to create over 100 case numbers and still haven't solved it.

Frustrated with Green Dot prepaid card. I'm reading most the reviews. Everyone has same problem with Green Dot prepaid card. Can't activate. A gift to my retirement. No need ss# etc. Want to use 1 time and discard. Can't speak to a human though!!!

Last week I put $260.00 on a prepaid Green Dot card and now they are saying the card is “blocked.” I’ve sent countless pictures of my driver’s license just for them to keep saying the picture “is not legible.” When I call, the automated system will not let me get through to speak with someone! I don’t have access to my funds & I have bills to be paid. PLEASE JUST GIVE ME MY MONEY!!!

I have tried several times, and on different days, to register my card and this message always appears: "We apologize, but we're currently experiencing technical difficulties. Please try again later." The card was loaded with a hundred dollars, what can I do?

I live in Tennessee. My paycheck was deposited and two days later by someone in California. They took all my money in two days without question from the institute. I have not received reimbursement 30 days later because they have to "investigate". I contacted the stores in California where the fraudulent charges were done and obtained video of the transactions and records of them. Gave the info to Green Dot. STILL haven't received my money. They refuse to inform me what had been done to"investigate" the charges. Just keep telling me it's being investigated. Quick to let someone take money from another state but have to jump through hoops to get my own money back. I live in Tennessee the charges were done in California with proof. How much investigating does one have to do to return stolen money.

Had a Green Dot card for 8 months. My husband's paycheck was direct deposit this past Friday. He got paid and I tried to pay our bills like normal to find out the card was frozen. Now they closed the account. Took 4 days to talk to a person for her to be rude and tell us we will not get our money that was in the account. How can it be legal for them to do this? We are left with no money & out his paycheck... Someone PLEASE help.

Purchased a Green card debit card and when I received it in the mail they had spelled my name wrong and also the street. After an extended wait for customer service was connected with someone who had a poor grasp of the English language. Was told they could send another card but it would be the same that they could not correct the spelling which defeats the purpose. This is ridiculous because need correct for when my ID is checked. Will activate, pull my money off and destroy the card. There is no excuse for this.

I bought a Green Dot card and can't activate at all and the store said I have to take it up with Green Dot and I have tried even getting in touch with corporate office. I mean I have money still on this card and can't use it all so now my bill that I was going to pay using this card is getting shut off.

I have the Green Dot card and I have been sent the email from Green Dot for the Spin and Win game every Wednesday. Well I play on Sept 20th. I won 50 dollars. It's been more than 10days nothings been deposited on my card. I called Green Dot. They told me they don't have a promotion like this but yet it's advertising on their page and the email comes from them. Emailed the prize department just for them to tell me I have to wait 10 days which I have and told them that sent them the confirmation number and everything and haven't heard a word back from them!

I purchased a MoneyPak card, loaded with $500. The MoneyPak card was purchased with the cash that had just been sent to me via MoneyGram by my friend. This was all the cash I had. I was instructed by customer service of the prepaid card I owned to purchase a MoneyPak and that their card was compatible. I verified on the Green Dot website before purchasing to ensure it was in fact compatible. So I went to the MoneyPak website, scratched the number off on the back of the MoneyPak card, proceeded to load the funds onto my personalized prepaid card... Then I get a ** message that says, "Due to prior negative activity with Green Dot, you will not be able to use MoneyPak." The ONLY way to get my ** money back was thru a check sent to my address.

I was given a Walmart Visa prepaid debit card for $100. When I opened it and I check my balance it only had five dollars on the card. So, at the end of July 2017 I called the number on the card which connected me to Green Dot Corporation and I disputed the charges which were obviously not mine but from another state. Finally October 8, 2017 I've had $95 restore to my card. Over the last two months I cannot tell you how many times I've been put on hold and given wrong information. The only reason that I believe that I had the $95 for restored to my card was because I used a phone app to record the conversation, informed them of it and refused to get off the line until they got me to a person in the corporate office.

Hello, so I am a college student and I recently put my scholarship money on a Green Dot card. Due to circumstances of having the same wallet as someone else at a social my card was lost and I reported it lost the night of. I've recently received my new personalized card and when I tried to activate it that card was also blocked. I gave the Green Dot website my Californias ID to give them proof and verification. The address on my ID is my home address and not my college address that is listed on my Green Dot card.

I bought this card to send money to my daughter away at school... I could not transfer the money with the temporary card and was told I have to wait up to 2 weeks to get permanent card. The deal breaker was when I looked at the back of the card it says no ATM or cash access. That info was not available until after you purchase and load card... Refund takes 2 weeks. I will never recommend anyone use this card or company...

I bought a card about a week and a half ago, it's been working just fine but this morning I was told that my card has been deactivated and closed due to "suspension activity". The email I received said I am temporarily blocked, I was provided a number to call so I did, the automated system told me that the account has been closed and that I can't open another card with Green Dot and that I can't restart the one I have now.

On October 7th 2017 I purchase a GreenDot card and put a total. I purchased cards to pay bills. I can no longer pay the bills because they said it's a claim. It's a hold on my money. I'm going to find a lawyer and find out what actions can be taken against them.

I have a few cards blocked. Straight Green Dot cards and Walmart. I have sent pictures of my driver's license and of my passport card over 9 times and they keep saying that it is invalid or they cannot see it or whatever. I need my money. You guys are taking the fees out every month. I need my money. I'm living in my car after Hurricane Harvey. I need my money.

On the 23rd there were 3 withdrawals made from an ATM of $501.50, $481.50, and $61.50. The thief also made two balance inquiries to make sure they took it ALL. And they did. I moved from Arkansas to Colorado 7 months ago. I've been saving up for an apartment to move into because right now I'm homeless and living in my 2013 Hyundai Genesis. All the money in the bank was for bills that are due (yet haven't been paid) and for a place to live. Now I'm broke with no money for food or gas to stay warm or cool. I went to Walmart on the 24 when my card declined. I checked my account and noticed the theft and called Green Dot Bank immediately. After I called them then I filed a police report at the Greenwood Village PD. Green Dot Bank advised me to start a transaction dispute and send them the paperwork via email (which I did). After all that they gave me a date Oct 6 which I will have an answer about the investigation.

I had recently had a problem with a refund for canceling car insurance and I am just receiving payment after a long 45 days of frustration and now that the payment was sent to Green Dot because it was the card I had use during my car insurance. Now Green Dot refuses to grant the receiving payment on my existing card and decided to put a block on the card to allow me to use, it's my money that I work so hard for and now it presents another problem that I should not have to go through all these headaches for the amount of $567.00!!! It's just not fair to accept.

Green Dot may be under investigation by The Federal Reserve Bank. (FRB), FDIC, and BBB as well as the SEC. It is believed they are using customer accounts as their personal piggy bank and misrepresenting company value. Reporting claims to FDIC for money they themselves have stolen. I believe this is the reason behind the 90-day transaction dispute process when a card is reported stolen and fraudulent charges occur. Most financial institutions will reimburse immediately but it is believed that due to investigations FDIC is not paying their claims. I believe Green Dot is not only stealing from its cardholders but from all American taxpayers.

I love using my card. I like that I can go to load it at my favorite store. I dislike that I can't transfer from my other card anymore though. I was using it for my kids as an emergency card for food when I'm not around. Other than that, it's a great card to have and I have recommended it to my friends and colleagues for their direct deposits. I get mine a day before and it really helps me out that way. I also like the fact that I have cash back rewards. That's awesome.

App is very user friendly. I love that I get paid 2 days early. The only thing I don't like is the monthly fee which I feel should be waived if signed up with direct deposit. The fees for adding money are reasonable.

I love this card. I get paid two days earlier with my direct deposit. And it's so easy to access my account online anytime. I get text alerts when my card is used or loaded... Super happy with Green Dot. Have recommended to several friends who are very impressed... Thanks Green Dot. You rock!!!!

I have been waiting on my permanent card and have not received it yet and figured by now I would have it. Please let me know the status of my card, thank you very much. Feel free to call me or send me a email in regards to card so I know where it is at or if you are sending me a new one.

I have mad confidence in Green Dot and they don't have any central bank nonsense. I suggest it to everyone. They are easy to use and never have a limit overdraft fee. Also they have a human person answering all your questions and someone handling all the issues.

Hello. Green Dot is a good card for the most part. I just don't understand why you charge a monthly fee and a reloadable fee. It should be one or the other. But other than that the card is good and the free spin should be a better spin so you can at least get a chance to win. But keep up the good work on the card. Just too much on the fees. Thank you...

This is worth it except having to pay a monthly fee. With that being said at least I'd like to pay 5$ not 8 a month but doing good. Also the 3.50$ it takes to withdraw is kinda crap but I like the spin and win if I ever actually could win at it. Thanks for being the only bank I can use due to crap accounts at banks.

I have had a Green Dot Card for a year now. I like the early direct deposits, The free spin reward system every week for using my card. The cash back after 12 months. It has overall been a wonderful experience and I would recommend to my family and friends. Keep up the good work!

I'm glad that we cardholders get a chance to earn free money but what I don't understand is why those who don't win don't get some type of gift card or something. It's a great way to make someone come back week after week to try the game and a great way to get other cardholders from different companies to want to join. I'm very happy with my card. I just figured asking for gift cards for those who don't win is the right thing to do. As a single mother of three young kids extra money always helps.

My account with Green Dot has been nothing but an amazing experience. You always receive your funds in a timely manner. If there is ever an issue customer service is very good at responding quickly. Not to mention the direct deposit is one of the best perks.

Charged a monthly fee that I did not agree with. I was happily reimbursed! Thank you! For being considerate of my family and I. We greatly appreciate your customer care. We will now be using Green Dot. The wheel spins have been extra fun. Thank you for the extra five dollars. It's going to come in handy.

I couldn't have found a better debit/credit card for my direct deposit. It has definitely made life easier since I started using it 4 months ago. I have referred a few people to get one and they love it! I enjoy the rewards for using Green Dot. The free spins on Wednesday I have won 5 dollars a few times. Thank you!

I enjoy my card very much. It's just it wait until the last minute to send the text to know I have a deposit. The card is very convenient for me to use. I would like to see my text when my deposit soon as it hits the card and get some kind of reward for using the card.

I love Green Dot, I get my check 2 days early. I have no bad things to say about Green Dot. No hidden fees and no overdraft fees. I recommend this card to all my friends and family. My money is always on time and correct. It was super easy to get the process started and completed.

Not the best. The 12 month wait period on getting cash back is not a good idea. I was with you all for years and left to go to Regions. Came back and left again. There’s not benefit to having your card, more of a hassle.

I think having a Green Dot card is a great card to use for different purchases. Most of all I like being able to check my balance. I have won ten dollars by spinning to win. What a wonderful experience. I have a chance to earn extra money on Green Dot card.

With Direct Deposit I don't have to go to the bank and wait in line, it's already in my account, awesome! Shopping online to shopping Wal-Mart, anywhere that accepts Visa, you're good to go. Also, you can always get "cash back" at most stores - (Wal-Mart, Target, CVS). Thank you Green Dot. You have made my life easier.

I love the freedom my Green Dot card gives me. I don't have to deal with getting my pay check cashed, thank you direct deposit. Which in turn means no stress with a "bank". I can pay ALL my bills with my Green Dot card and get my balance in more than one convenient way. Love it. Love it.

I love Green Dot card. Very convenience and easy to load and use. I have recommended this card to friends and family. My direct deposit typically goes in 1 day early so it's nice to have that feature. The only thing that would make this card better is offer a surcharge free ATM feature. Even select atms would be nice.

I have never received any cash back, even though I have been using my card. I have read the instructions for how to receive it, but since my account has been open, I have never received any activity in my account for a cash back.

Was wondering why when I swipe card at restaurant my balance in my account is visible on receipt or on screen at a fast food place? My balance in my account should be for my eyes only. I don't think the public should be able to view my balance I have.

I have enjoyed Green Dot services thus far! It is simple to use, direct deposit is great and comes with a lot of benefits for just using the card! And with that said, I believe there should be a more reactive support team (it gets annoying dealing with the automated voice and does not solve more urgent issues). As well as ALWAYS informing their customers any options they may take regarding their account, even if it's for ensuring the safety of your funding (Since such an issue costed me my previous card to be confiscated which is the reason it gets a 4 and not a 5). But that aside, it has been a dependable bank thus far. At least for my needs at this point in time. If the necessary changes are made, that will convince me and a whole lot of other people to stay with the bank longer.

I had my card stolen and money taken out. I got a new card which is the card I have now but still haven't heard anything about the money that was taken. But let me guess. I probably won't get that money back so just like a bank you robbed me.

I'm very happy with choosing Green Dot. I have not had any problems. Great customer service. I get to check on my account. And know how much I have to spend. And saving is great also. One thing I dislike is the 9 dollars that comes out for fees for Green Dot. That's ok. I make it back with money back earned.

I really like Green Dot card because I get to see how much I got rewarded by and how much I can be able to add. Green Dot is a great card to use and to put money onto it automatically by government checks and other ways to add money to it.

Great service. I always get my direct deposit early and never have any issues with using my card. Customer service reps are always helpful with anything I do have to call in for. I do think that long time customers should get a deal on reloading at the register.

Green Dot has provided an affordable service without the endless monthly fees that other companies have. The ability to use ATM machines across the nation is a very good asset. I recommend Green Dot to anyone who is frustrated by being robbed by traditional banks that are FDIC secured.

I feel the membership fee is too high and or you shouldn't charge a fee to have the card if you have direct deposit. I can understand if you don't have direct deposit but I do and don't think it's fair if you load the card you're charged so either way the company makes money. When you call customer service it takes them forever to answer and they can never tell you anything.

It was awesome although the monthly fee was just not working with me. You should waive the fee if it has direct deposit but other than that I loved the card. I loved the free spins but hardly ever won anything over 5 bucks. Overall this card is wonderful and I enjoy the no charge transactions and the deposits instantly. Thanks.

I have had a Green Dot card for quite some time now. I have no complaints! To date, I have had NO mistakes made on my account and my automatic deposit is always on time and correct! I have told my friends about Green Dot and my fellow employees. I HIGHLY RECOMMEND GREEN DOT!

Y'all have been great so far. Please keep up the great work. All the locations to recharge my card is great. It's been fun so far like I said keep up the great work and easy and user friendly web page. Thank you.

The customer service is horrible. The call wait time so long. And when you finally speak to someone you don't understand them. I have to repeat myself over and over again. And the chat online is never available when I log in. I also wanted to be added to VIP again but I was told because I opt out I cannot opt back in. That does not make sense to me. I was told I would have to get another card... SERIOUSLY!!!

I'm ok with the card but I need a card that don't charge every time I use it at the atm or have monthly charges to use the card. I need a card that would do all of that just for me. It also needs to have a overdraft up to 3 hundred so thank you for your card.

I really like Green Dot but I would love to be able to talk to a person and not a automated service. On the 29th of Sept I received my direct deposit on my card and the same day I lost the card. I was able to talk to a person that day to cancel my card. The person said I would received my new card in 5 to 7 business days and that is fine. But when I called to check my balance on Oct 1st the automated service ask for my card number which is no longer activated because I canceled it, it does not allow me to talk to anyone, it just said, "This card is no longer active" and hangs up. All I really need to know is how much is in my account that is going on my new card that I will receive in 5 to 7 business days.

I have been happy with Green Dot, but the only thing I would like to see changed is more banks accepted for the check scans. We live in a small towns and my mom sends money all the time and because her bank is not a franchise, Green Dot would not accept it. Took me weeks to get the money she sent for my children's birthday.

I enjoy getting paid 2 days before my payday!!! Sometimes 1. I kind of wish the $9.95 fee every month would go down or disappear for Direct deposit! Or set a deposit limit to waive the fee! Thank you.

I like using Green Dot other than I've never received my pay two days early as advertised and the free money spins only pay 5 dollars if you're lucky enough to win. Green Dot is a great card to have. I would recommend that others try it. Try Green Dot!

I like how my money is always on time but the customer service agents need to be educated about the product they are specialising in. I also like how it's accepted just about everywhere like to shop or eat or even just to pay my bills. Thanks Green Dot.

I love the service. But I just wish I could set up auto bill pay with it and I wish I could make transfers to another Green Dot card or another bank account. My wife has one and sometimes out of town. I wish I could just transfer money from my account to hers.

I bought a couple cards and I always do to pay my bills. However this time my card kept getting denied saying there was no money when I just put money on a few hours ago. I tried today again. The money is off my cards. I have no way to pay my PG&E. Green Dot says my money is pending and is somewhere in limbo?? So now my three kids and grandbaby is going to have our lights shut off with a reconnect fee whenever they decide to give my money back. Complete bull. So just wondering if you’re going to be buying us candles and a portable stove?? Since our electric stove will also not be working. Yay! Thanks so much Green Dot card!! Still would like to know how this happened and why it’s going to take ten days before I get any money back?! Sharing this experience with everyone so nobody else has to have this kind of stress. P.S. Prefer apple cinnamon scented candles. Ty again.

I received a card as a gift and every time I try to register. I am told that the system is too busy. This is lousy business. I am also suspicious that the system asks for my complete social security number. I do not trust this card as it may be a scam.

I have been using Green Dot for the past 7 years. I am a Florida resident and just recently lost everything due to Hurricane Irma. I was thankful that I would be getting much needed assistance FEMA to help my 4 children and I get our lives back together after a major disaster. On the day that FEMA deposited the fund to my account I woke up to my card being blocked and someone telling me it will take 3 business days to unblock my card. This is terrible. We are currently living in a hotel that is a 16, 14, 3, and 1 year old with myself in a double bed hotel room. Once this is over I will never use them again. I'm so disappointed in this company because in my time of need is when you failed me. You lost a customer!

I went to Walgreens at the corner and I paid $25 for a card plus the additional two dollars that was marked on the front of the card. When I went to use the card there was only $17.05 on the card. How in the world can this company get away with ripping me off $10. I don't get it. Please explain seeing as to how I can't get a hold of a live person at customer service. Green Dot you are a scam and a joke. Plus I hate how in order to use the card I have to give up all of my personal information, my address, my Social Security number, my telephone number, my email address etcetera etcetera.

I am currently in the middle of a stressful move and needed a quick and efficient way to get money and use it towards that very move. I signed up for Green Dot, the card arrived quickly enough but then I went to register it and it could not verify my identity, I have had a change of name within the past 2 years in another state, however, they don't even have anyone around to answer the call to help me sort out what I need to confirm or send them to fix this issue. This has caused me a endless amount of stress and pain, please FIX your customer service hotline, right now it leaves much to be desired.

They stole my child's SSN and ripped him off on this gift card from his grandfather. They don't tell you if you are under 18, that you can't use this card as intended. Customer rep. was rude, and sounded like a random at home person. Facebook posts were deleted from their page when they were confronted and they are non-responsive. Do not deal with this company!

Bought my Green Dot card at the Walgreens by my house. I loaded $40 onto it and when I got home and tried to register it online it is telling me that my card is invalid. I cannot get ahold of any live customer service representative because of the invalid card. Every time it asks for the info I give it and it gives me no other options and then hangs up on me. Walgreens said there is nothing they can do.

I logged in to the Green Dot website yesterday morning to make sure that my weekly paycheck had been deposited. It wasn't there. After checking with my boss and payroll processing company, I called GD customer service and learned in an automated message that my account had been closed and any funds received would be returned. I had refunds post to the same account less than 12 hours before hearing this message so this was a complete shock. I attempted to reach a live person and was passed around and hung up on.

My mom gave me a 120.00 MoneyPak yesterday. I tried 10,000 times to load it into my Green Dot card. Every time it says they are not receiving my text to confirm who I am even though I reply "yes" EVERY SINGLE TIME. I have called Green Dot 4 times and got 4 DIFFERENT responses. Nothing worked. I called my phone carrier to make sure the texts are going thru. THEY ARE. So Green Dot has my 120.00, I can't get it from them, I'm completely broke, STARVING, and need help ASAP. I am so upset and sick over this. Green Dot, if you are reading this, please call me at ** IMMEDIATELY. I have also sent emails with the screenshots you requested and got no reply. This has to be illegal. HELP!!!

Thank you for calling me personally to resolve my issues with my card. I may not be using it for my direct deposits but I will now continue using the card. Thank you again.

I have been a Green Dot customer for about 10 years and have been very satisfied until now. I contacted them on Sept. 14th because there was a pending charge on my acct for 998.90 to a place in New York, I live in Idaho. They said that there was nothing that they could do until the transaction was posted. I watched my acct and on Sept 16th it posted so I called them and filled out the paperwork they required. It is now September 28th and they still can't give me any information other than it is being reviewed.

I was given this card as a birthday gift card by my young (and naive, only cause of lacked experience) sons. I think they thought they were buying me a standard gift card you use once and toss out. I called and went online to get some info about the card & fees prior to registering it & I’m not comfortable giving them all my personal info. (ex: SS#, D.O.B., address, etc...) but it’s not possible to speak with a actual human being. It seems this is a card for people who may not be able to get a bank account or credit? I'm not really sure. I don't need this type of assistance since I have all of the above.

I purchased a Green Dot prepaid card with a $500 value. I activated the card with no problem. When I went to use it, it said that I had to wait untill I received my original card by mail. A couple days passed and I received a email that said that Green Dot had suspected unusual activity (no clue why). I had to send a picture ID, passport etc... I went ahead and did so. I even called to find out what was the problem and why MY MONEY was being held by them. I just turned over the original card and it is still blocked!!! I can't reach them at all!! This is my money Green Dot!!! You have no right to hold my money! It's illegal to do what Green Dot is doing. I am currently in South America so the only way to be reached is by email.

Well Green Dot has been great, convenient, up until I had to cancel my card and order a new one. Somehow the first time it didn't get here. Then when I reported it not received and ordered a second, it still hasn't arrived. I've waited 15 days for my card and I've checked. Made sure they had the right address. They had no way of tracking it or anything. They just said, "It has been delivered, you should have it and we're no help." I think they messed up the address and their customer service sucks. I've got bills to pay and my money's stuck in an account I can't access!!! Because of them my internet got shut off and my rent is late. Thanks so much Green Dot...

I tried to call for a supervisor or representative and doesn't give me the option. I just want all my money back including 9.95 this card. I bought it and they didn't tell me it doesn't let me buy stuff online. Now I just want my money back!!!!

I opened up a Green Dot card recently as I like the fact that you can load money onto it at a convenience store at any time. It just so happened that a day or so after I set up the account I had a refund issued to me for a purchase I originally made almost a year ago with my uncle Walter. I decided to have the money credited to my Green Dot card as I had no immediate plans for the money at the time. I was told that the money has been loaded a couple days later but when I went to access my account it gave me a message that it was blocked pending further review.

The hotel we arrived at had bed bugs so we asked for refund, leaving at 3 am. Now I am stranded with kids because The hotel had to refund me on my debit card because they had already drop their cash in the drop box which cause Green Dot to block my account where I get direct deposit from work and I am out of town for my mother's lung surgery with my kids. We have no access to money for food or gas or anything so instead of worrying and taking care of my mom I have to worry about us as well and Green Dot doesn't care at all.

I lost my Green Dot card and ordered a new one that was supposed to arrive on the 12th of this month. It never did arrive and I had to leave town for work. I ordered a new card and as it's been about a month since I could use the card, really need it but now they want me to wait for the card and when I get it send my ID and wait two more business days. They have overseas call centers and very poorly trained people that tell you "sorry for the inconvenience" but really do nothing to help you. If you can I would avoid Green Dot at all cost.

We purchased a Green Dot prepaid Visa card for our daughter... We are being charged the monthly fee. Also, has effected out credit! There is no phone number to speak to a live person and we never received our permanent card. It's been months! This company willfully evades its customers but is willing to take their money. This not the only similar complaint! DO NOT EVER AND I MEAN EVER PURCHASE ONE OF THESE CARDS FROM GREEN DOT!

When I called to set up my card I spoke with a man who was rude and seemed impatient. I told him I was having trouble doing it through their automated system because it couldn't hear me, he "helped me" and put my all of my information in including my social. He told me the setup wasn't working because my information didn't match, I told him that was impossible. He went through and asked me all the questions and repeated my answers to me but had my social number WRONG. I told him this and he got frustrated with me didn't say anything got quiet then said he would send my information off so we can proceed with the setup of my card.

I have a loved one in prison and used my Green Dot card regularly to reload funds for more than a year. Recently they have decided not to allow customers to deposit funds to GTL accounts (the inmate phone service provider). It is bs that a company that charges $7.95 a month can tell me where I can and can't spend MY money! Will switch to Transact for my future needs.

I called and initiated a transaction dispute over the phone. They advised to email the dispute form and to allow 48 hours for a decision. Welp, it's now been three weeks and I've called several times. It's annoying that everyone here barely speaks English!!! Like where is this call center located??! Obviously not in the United States. After three weeks, and several calls. I've now been advised to allow 45 days!!! Two reps said my email was received and one other said it was not. I've only gotten the run around on my dispute. I WANT MY MONEY BACK! I'm so over this company and I'm canceling my card ASAP! Everybody tells you something different on every call.

1 star only because I have to pick one... Actually they don't even deserve 1 star! So normally I use my personal debit card but due to having replacement card mailed out - I needed a debit card to pay a bill online. So I purchased a Green Dot card. Loaded the money and paid a 4.95 fee at the time of load. Use the card temp card. Wouldn't go thru. So I called customer service... Lord no help at all! So I ended up going to buy American Express Serve... Which BTW is the absolute best prepaid card I've yet to encounter.

I've had this card for several months and all of a sudden I now have to prove who I am... I have my SSI check on direct deposit to my card. I have tried several times to connect to the Green Dot document upload. And it's like they blocked me b/c I can't even get to a login in site. I just want my money that was and is being returned to me b/c I called the companies that changed my account unlawfully... But Green Dot treats me like I'm a thief trying to steal my own money.

So I have been with Green Dot for the past 5 years (Steve Harvey just told me) and in the past year I had my card lost and someone used it for over $4,000.00 on Apple iTunes. Talked to Apple. They had me request a chargeback from Green Dot so I contacted Green Dot and started an investigation. They told me they wouldn't do it because 6 months prior I had made a purchase at that merchant. They did cancel that card and issued a new one so that the people Couldnt continue to use it anymore.

Cellular check deposit service is a joke. Was notified that my check was unable to be deposited and then went to local bank to cash the check suddenly the check was being processed and would take a few more business days to be deposited. Had my account hacked and was told I had to cancel my card, was charged for a new card. Unable to withdraw money from my account via ATM on numerous occasions. Had holds placed on my account for activity they deemed uncharacteristic when I tried using my card at a gas station a few blocks from my house but when someone ordered car parts from Ireland and purchased Itunes accessories in California on the same day they didn't bat an eye. The fees that are supposed to be waived sometimes are not. And customer service is horrible. You wait on hold only to be told that they are sorry but that they can not help you. Avoid at all costs!

I unfortunately was stupid enough to buy this card. Purchase fee, activation fee, only to be told it cannot be used over the phone or online. Only in person, you know like that thing called cash. Support is unhelpful and unprofessional. They refuse to let you speak with a manager or supervisor and claim that there is only 1 then the person you're talking to. Total crap. It's a scam. MyVanilla, or a Serve card is the way to go. Skip Green Dot, and skip the headache and money. JUST USE CASH!

I bought it last night in Walmart. I put $120 on the card so I could pay my phone, turn out the card doesn't work at all. When I call customer service the machine gives me the runaround, called their corporate store as well only to be brought back to the same machine. When the machine ask for my 16-digit card number and expiry date I enter it, the machine tells me the card doesn't exist. I'm already contacting lawyers. I plan to SUE them to the full extent of the law. I do have the receipt and will show it to the lawyers.

My husband and I have had a Green Dot card for years with no complaints. The fees, while pricey, are understandable. It's the cost of doing business, and we accept that. However, we've had an issue that we cannot get help with at all, and this is going to cause us to close this account. On September 2, we discovered three fraudulent charges on our Green Dot account totaling $155. Those charges were made at two different Walmart stores in the Portland Oregon area; we live in Iowa. Neither one of us has ever been to Oregon and we don't shop at Walmart. As soon as we found out, we called Green Dot. Instead of helping us with the steps to take to dispute the charges, the first question was "Are you sure you've never been to Oregon?" We knew then that this would be trouble.

This matter has been resolved to my satisfaction. This case is now closed. I would advise the company in the future to better train their staff. No one should EVER be told if they want their money to take it up with the vendor essentially. I mean I had NEVER even heard of those people, needless to say I didn't even know why my card was charged to begin with. Yet, I'm supposed to take the matter up with that person? What a truly stupid comment/suggestion. They need better training in both communication AND in understanding the product is it relates to debits, credits, and chargebacks apparently. Silly girl.

Have had Green Dot for almost a year. I never had any issues. I woke up this morning to go pick up my daughter's birthday cake to find out my card was declined. I checked my card balance through the Green Dot app to find my card has been blocked due to suspicious activity. It says to go to greendot.com/docupload. When I go to the site it prompts me to enter my 16 digit card number. When I enter my card number it says card number not found. I have been trying to go ahold of a REAL PERSON to help me with this. I HAVE ZERO MONEY. It is all on the card. I am done with Green Dot and their bad customer service.

In response to my problem, Green-Dot Visa refunded me my $500.00 dollars after getting help from a Walmart Money Clerk. The Clerk was able to get a human to respond to my problem and I received my 500.00 check in the mail 2 weeks later.

So I have been with Green for a while and everything was fine until I lost my card and wanted a replacement... Received the replacement only to find out it was blocked. I followed all the procedures and gave them what they asked for which was a picture ID. Somehow they got it in their heads that my card had fraudulent activity on it and they have decided to close my account. Meanwhile my direct deposit from my job is set on the account... What I don't understand how do you know if someone made a purchase without consulting with them first. Smh. I'm out of money. My children need things and my paycheck is in wonderland. I have bills to pay and I feel totally screwed. Shame on you Green Dot. You lost this customer.

I noticed money missing from my account on 9/1/2017. I notified them on 9/2/2017 the following morning, the woman was very rude and standoffish and informed me the charges hadn't posted. She didn't even dispute the charges, contact the stores or even alert anybody that they needed to be disputed, instead charged me $5 for a lost card fee. The charges posted on the 3rd and 4th, I am still waiting for resolution. This is terrible. Although I will say the man I dealt with the following week was much more pleasant.

I have a Green Dot card through Walmart and my mother was sending me some money when I came up short on my paycheck. Anyways, the MoneyPak card was no good and I had to submit the receipt information to get help. A 4 day response time via email? Ridiculous. Tried calling the support number. Not surprised it hangs up immediately. I tried calling Green Dot support as well and got nowhere past the automated system. I don't recommend this product to anyone! I am still waiting on my money or ANY sort of response from the company. I had no money 5 days ago to feed my child due to their card being useless.

Started with a $100 account from CVS. Did one transaction and gets disabled because of suspicious activity. E-mailed them my ID with no success. Mobile verification was a bust as well (Verizon). Contacted customer service for help. All automated during their working hours with no option to speak with a representative. I gave up and they closed my account. I wanted to get what money is left on the card ($50+). It ask me to call the same automated number. This unacceptable for a bank to work like this. I heard very positive things about this bank. But, I was duped. I hope sharing my experience will help people think twice about this Bank. Do not put your hard earn money with people that, you cannot even speak to. Thank God, I did not do direct deposit. No wonder PayPal is not using you guys now.

I love Green Dot. It's accurate and I enjoy how my money is being received early. But I haven't been receiving my deposit as early as it said. Please help? I check my balance every few hours each day, but still haven't received anything this month.

My card got blocked Saturday 9/3/17. It is still blocked as of 9/8/17. I called and can never get a live person. I sent an email to verifydocs@greendot and have heard nothing back. I was told to send docs to that email, but was never told what documents I needed to send. I was also told that Green Dot will call me back once receiving the documents (again what documents?). Also the phone number that is listed in my account is an old one. I never updated it, and again-cannot reach a live representative to give Green Dot my current phone number. So if Green Dot is trying to call my old number, they are not going to be able to reach me. My paycheck went in there, there is over $1,000 that Green Dot is holding and not allowing me access to. I have a family I need to feed, I have bills I need to pay. GREEN DOT IS TERRIBLE!

I have lost too much money with this company. They will not investigate and return my money from a previous transaction dispute emailed on 4-2017. Now I have more from 9/4/2017. They have left me with no other option. I will have to close my account. This company along with their Customer Service needs improvement! They need to start caring about peoples hard earned money. They are not returning it when people steal it or it may be their mistakes in the computer system. Every time I have Transaction disputes, they start out with some charge at a motel. Then that charge disappears and they start making all kinds of purchases from retail stores in other states.

Last Sunday I logged in to my account and found out a hold had been placed on the card. I call Green Dot and was told there was possible fraudulent activity on the card and I needed to send a copy of my id to verifymydocs@greendot.com. I was told at that time I would hear something back within 24 hours from Green Dot. So I did that on Sunday and received an email to verify it was received. I waited until Tuesday COB since I figured Monday was a holiday and tried to call. I just kept getting the recording that I have called multiple times on the same card and that the hold was still on and that nothing had changed. I tried several time Tuesday and Wednesday calling just to get the same recording.

Don't ever get a Green Dot card. Poor Verification Process. New to irregular activity it can be the same activity as you had before and they'll still call it irregular and put a block on it and then rather than verifying identity like everything else has done for a hundred years by using your social security number you take a picture of your ID, email it across the country for a computer to look at and depict if that's you or not, which it declines of course, so then the block is left on your account locking your funds from you and says you will not be able to have any access to your money and can't not create another account with this company... ARE YOU KIDDING ME!!!???

Hi, I'm sad to say that Green Dot Corp is not a business that values its customers or their business. I’m a 38 single mother of 5 who works fulltime at a nursing home caring for the elderly and disabled. Regretfully I set up my direct deposit with Green Dot. Unfortunately I became ill around the 21 of August 2017 and had to be hospitalized. My condition at the time was 50/50 so my doctors called my family to come be with me. I knew I had a paycheck coming on the 25th and I'd be able to send for my mother. On the 23 I'd had another seizure and the stress of it all clouded my mind and I'd forgot I had a check. On the 26 my dad arrived from MS and as he and my sibling were trying to figure out how mom would get to TN, I remembered I got paid on the 25.

I have had a couple of instances of fraud that I've reported and the method in which it's been handled has been poor at best. They take the maximum allowable time to return your money to your account and will provide no information as to the status of a claim.

Received a Green Dot card as a gift card, I believe the person that bought it for me did not understand what it was (I also was confused as to what it was). I was very confused when I had to set it up with all my personal info. I spend around 85 of the 100 that was on it. I log into my account to check the balance months later to find that a fee has been charged every month. This is a joke. It now says my account is in the negative. This was a gift to me and now I owe Green Dot.

Purchased a $500.00 Pre-Paid Visa at Walgreens. Attempted to activate when returned home and was told "Invalid Card Number". Essentially my $500 cash went into a black hole. Green Dot support was horrible. After completing my case they tell me I will receive check for $500 in 2 weeks. Unbelievable. You have been warned. Do not buy.

I am not going to give Green Dot any stars. I absolutely hate Green Dot. I just had surgery and I'm currently on bed rest. I purchased a cash back my rewards debit card 3 days ago to pay a quick bill. I went online to activate the card and I got a prompt saying that I have exceeded the daily attempts to activate the card. Mind you that was my first and only attempt so it said to try again in 24 hours so I waited 24 hours and tried again. I got the same message again so I waited another 24 hours and got the same message again so I called the number on the back of the card and they tell me there's nothing they can do. I have to continue trying to activate it online or go to Gethuman which charges you $25 to activate your card.

I feel that moving the fee amount was kind of wrong to do. And the fact that you charge it even when the card is not being used is not ok. It puts people in the negative. And when the amount is deducted. Unless account is checked every day we don't notice and adding money is a set back if in the negative.

I received my Green Dot Cash Back Visa and I only get a portion of my paycheck direct deposited on this card. I went to withdraw $20 from the ATM and was charged an ATM fee of $2.50 although on Green Dot website it states I can use Money Pass ATM's with no surcharge. I called customer service, spoke with Kim and she told me because I signed up for this card online, I will be charged ATM fees. But I needed an explanation as to how Green Dot website says they use Money Pass ATMs but the difference between which Green Dot card can be used at a Money Pass. So I will be canceling my card with Green Dot because don't advertise I can use an ATM for free then turn around and say because of the type of card I will get charged a fee no matter what ATM I use. So if there is ever a class action suit against Green Dot for false advertising sign me up please.

I have Green Dot thru Walmart where my check is deposited and last week they allowed a charge for a little over 1200.00 to post to my account. I have called them several times and have been given the runaround and not a direct answer when I asked them about the fact that if this is a prepaid card, how are they allowing charges to come thru anyway. Then I have been yelled at and told that it is a debit card and charges can go thru if the merchant chooses to push it thru. Well as a consumer, I chose this card carefully and it has put me so far behind whereas my entire check was gone and it still left an overdraft balance that I was then told by 1 of the reps that I needed to take care of.

I've been using my Green Dot prepaid card for over 2 years now in purchasing whatever I need, paying my bills, and buying groceries. It wasn't until Saturday 26, 2017 I checked my account which said I had $39.49. What I ordered only cost me $10.80. Trying to make a order online, everything seemed to be going fine, gave my name, my address, e-mail address, phone number, the state I live in, and of course the card information. Next thing I know I'm seeing a call from the destination I made an order from saying that the card kept declining, and that they attempted to try the info. I provided more than once. So I gets on the phone with Customer Service for Green Dot, I got a weak apology and they informed me that there is nothing wrong with my card.

I love my Green Dot card! It helps me to save money. My paycheck is direct deposit and I get it two days early! There is no overdraft fee because it won't allow to go over your amount. You can use it anywhere and I have mine on my cellphone so I can check my balance at any time!

I bought a Green Dot card to pay my credit card bill that was coming up after losing my wallet over the weekend and didn't want my payment to be late. So I added money to it and paid my credit card bill. Two days later I get an email stating that my payment has been returned because the account I used (Green Dot) had been closed!!! So I called green dot and a very rude lady begins to tell me that I need to submit my I.D which I did, 6 times, each clear as day and visible but their system kept rejecting it. So I called back and the lady basically told me there was nothing else they could do and I was out the money I applied to Green Dot!!! Let me remind you, I used my card ONE time and they "froze" my account (not closed like they told Capital One) after for "fraud protection and abnormal activity"... After one use!!! It seems more like a scam if anything.

My GreenDot card has been blocked for several months. I uploaded my driver's license and then they said that, "Oh well you cannot open up another card with greendot." However every month they charge my card for the monthly maintenance fee of $7.95 since my card was blocked on 3/11/2017. Now that's $47.70 that's been stolen from me because they would not allow me to use my balance but they are constantly charging me maintenance fees. I've demanded a refund of the $47.70 and I can't even get an agent on the phone. This is horrible and should be illegal in this country. I don't care about the amount I want to take legal action. This has to stop.

I opened a claim and I just got done calling and I was about to head over to an item to get cash with the card it says that I got a DISPUTE CREDIT REVERSAL right after I got my credit like 5 mins later. Very upset they took away my money. Now I have to wait even more time for them to review why I even got the DISPUTE CREDIT REVERSAL. The person said it says the dispute has been granted and he was even confused to why my card got the money taken out. I got the money 5 mins later it's gone! I am so upset!

I'm submitting this on behalf of a family member, but we have used the Green Dot money card to easily transfer money to one another and recently the option to send money to a friend has been removed from the app and the website. That was one of the perks of using the card, aside from receiving any direct deposits a few days early (but our credit union does the same thing). WHERE is the option? Tie that into the fact that he can't find his card and money was just loaded onto it yesterday, makes this a much bigger issue because now he has no access to his funds and he can't transfer the funds on his card to mine so that he can get his funds.

I was moving so I sent them a change of address, while moving I lost my wallet, so I canceled my card and requested a replacement, they put a block on my card with 500.00 that I needed. They said suspicious activity. I'm sure I'm not the first for this to happen to. They said I needed to show my DL to prove who I am. I lost my wallet. It's been 3 weeks and their still holding my money hostage. I was supposed to get a call from customer service. Never happened.

God forbid you are in a similar situation as I am where you can't receive mail/correspondence at your physical address. I live on the island of Kauai and confirmed with 2 postmasters at 2 different post offices in my area, USPS policy in my area since there is not enough staff they do not deliver to any street address. Mail can only be received through a P.O. Box and if mail is addressed for a street address it is returned to sender. Green Dot's policy however cannot send mail or your personalized card to a P.O. Box. It has to be physical address, the complete opposite of what mail availability is provided for me by USPS. I've spoken and explained to two different customer service reps, Mia and Rose, about this conflicting mail problem, and none of them would budge to accommodate.

I set up my direct deposit and it's been 6 days since my last pay day. I have yet to receive my check. How do you not know where my money is when payroll got verification the same day my check was supposed to be deposited. Very inconvenient and customer service is a JOKE! Worst prepaid card ever!!!

This is my second Green Dot card, my first one was compromise, hackers got in and wipe out my account using the Send Money feature, which I never used in the 5 years that I've had my card. I think this all could have been avoided if there was a built-in system that if you use the send money feature a text message/phone call would be sent to you so you could authorize the transaction or deny it. Hope this helps.

After spending hours, I found an address for them and wrote them our problem, sending pictures. About a week and half later we received a check in full for the Money Pak. Granted we missed the deal we were going to use it for but at least they were great and sent us a check. Thank you Green Dot. For that I'd give you 5 stars but the fact you do not have a phone number that we could get a hold of you and that I spent so much time finding your address still makes me mad.

I bought a 20.00 prepaid credit card at CVS then had to pay 2.95 to activate and then took 20 minutes to register the card including all types of personal information including social security number. Then at end of call it says you have to pay 7.95 fee for first transaction. What a joke!!!

Ok I enjoy GreenDot but I have also changed my telephone # & I can't update MY PERSONAL info on the app to ensure I get text messages etc. I called & was told that I have to order another GreenDot card(I already have 2 of them & do not wish to have more), I simply want to be able to update MY OWN INFO, so to me this is a joke. Why wouldn't y'all allow YOUR people to be able to update their OWN info!!! Thank you, sincerely, NOT LIKING CORPORATE OR WHOEVER IS MAKING these stupid decisions!!!

My spouse and I have been using Green Dot for several years. We have enjoyed the convenience and intuitiveness. But just recently Green Dot have removed the "Send a Friend" money option on the app and mobile website. This a feature we used quite often, it has been a real benefit to us. I believe you can still use the feature on the desktop, but we do not use a desktop. Who really needs one nowadays? Because of this poor decision by Green Dot we are seriously considering moving our finances to another company. Perhaps it was removed by mistake, it's hard to know. Because trying to get a solid answer out of any company these days, is near impossible.

In May 2017 I purchased 75.00 diesel in Savannah Ga, at Circle K and again in June. They immediately deducted the money. August 16 2017, you let circle k deduct same 75.00 again twice that day, not picking up on it, or contacting me. You give my money away. Now I gotta go through all these steps to get my money back cause you didn't stop the transaction.

Log in touch ID - I'm unable to use this feature. Please help. Also is there a way to make any transactions more secure. As in setting up an additional password when items are purchased. Thank you. Hope to hear from you soon.

Locked out of my card. Can't remember the security question answer. My app logged me out on its own don't know why but I know my log information, username & passcode just not the security question. Also it's saying it's asking for this information cause it's saying I'm using another device and I'm not.

I have used a Green Dot reloadable MasterCard for my direct deposit and purchases for the last two years. When I searched for reviews, there were far more positive reviews than negative when entering the basic key words "Green Dot reviews" so I decided to go with their card. The claims of getting your paycheck up to 2 days faster were in fact, accurate. Mine came a day before. I did not have issues with making purchases brick and mortar or online. All was good. UNTIL... I filed a dispute regarding a charge on my card. I contacted the company the charge originated from and they could only help me to a certain point. They told me to contact my cardholder, file a claim and they would credit them back; resulting in my money being returned. That is what I did. I filed the "dispute" online with Green Dot via their provided form. I checked the appropriate box and completed the section asking for specific information.

It is nice to have to pay for my Hulu. It's good way to build up credit. It's good to know how much you can put on your card. You can use it for anything. I really enjoy your commercials, they are really fun. Sometimes I use this card to buy groceries or even something for my children.

Green Dot provides great service for me. Gives me the opportunity to have direct deposit and get paid earlier, as well as give me the ability to have a debit card. I have no complaints. I appreciate the service provided to me. Proud customer.

My experience with this prepaid was wild from start to finish. First, the card has a fee of about $1 upon purchasing the card -- not bad, right? But what it doesn't tell you is that, after your first purchase or first month of having the card in whatever comes first, they charge $7.95 from the card. All in all, one month's usage costs you almost $9 -- many, many prepaid cards without monthly fees, or fees at all beyond purchasing the card, are cheaper. (My personal recommendation would be the MyVanilla Prepaid Card, it has an initial purchase fee of $4, and that's all the fee you get. I would have bought from them again had the store carried those particular cards.)

Reported card stolen or lost, talked managers, told I was being sent new card but they the postal service delivers to my PO box and I was told no PO boxes. I need a call back asap about where my card is and how to get. My name is Justis ** I have spoken with you all before.

Green Dot is very convenient. My paycheck is deposited weekly onto my card. I can pay bills automatically. Some ATMs I can use w/out a fee. Most of my experiences have been positive. However I don't believe I received the $25 as promised for having my fed income taxes deposited onto my card??

I have been a Green Dot customer for at least 8 years and I must admit that any issues I may have, for the most part, have been addressed in a timely and efficient manner without much fuss. However, if I had one complaint, it would be that I would really like a more 'fluid' means of transferring funds and doing automatic bill pays. It's not always so simple to do.

I am legitimately worried about my security because Green Dot Bank cares so little about me. They "accidentally" locked me out of my bank account four days ago when their site kept mistakenly sending me to the wrong page repeatedly. Their customer service agent instructed me to log-in again and when I tried, I was locked out for too many attempts. I was advised I'd have to upload documents verifying my identity and wait THREE DAYS to access my own money due to their error. I did what I was asked to do and now FOUR DAYS LATER I'm still locked out of my account and can't get anyone on the phone after sitting on hold for thirty minutes (and counting). Just filed a Federal Reserve Consumer Complaint Form. As a single mom, they've left me destitute with no money for food, rent, or gas and they were completely uncaring about their error and never even apologized.

Was getting paid on Friday with my other card then switch to you guys. Then started getting paid on Wednesday, and thought that's was great. Now here it is Wednesday and my pay day, but no funds on my card though.

Green Dot pre-paid cards are a big rip off. You pay $1.95 for the card, $4.95 fee to load, $20 to put on the card, and either the same day or the next morning they charge you $7.95 monthly fee and it has not even been 24 hours. Instead of charging it monthly which is at least 28 days, they do it less than 24 hours. Big rip off. If I knew this I would have avoided this worthless card. This card service is a POS.

Purchased card on 8-6-17 for my auto ins payment $250 bucks!!!! And these ** blocked my ish! For no reason at all!!! First time I go to use it bam! ** blocked and I ain’t even ever use the sob! Green Dot is scamming people out of their funds on these cards because they're ''assuming'' not everyone links these cards to their real names. And that is where the malfeasance comes in, erodes public trust in their product. I’m going back to Vanilla Gift Cards, fortunately all my cards are in my real identity. And they know that because I use them once a month or more like clockwork. So this was intentional! Dont ** with Greendot.com!!! Use Vanilla Visa!

I understand being safe and secure, but every single time I try to sign onto the Green Dot website I need to reset my password. Since this is such a hassle I tend to use this card less because I'm not quite sure what the balance is and don't want to go through the hassle of looking it up. Please address this. It is a problem.

I placed an order with Sams Beauty and UPS delivered it to a different address, basically someone's home and I live in an apartment. I have did paperwork for dispute. Green Dot emailed said they will contact the next business day, still have not heard from them. I just want my money, $97.00 and some change.

It's impossible to get a second card. I have tried and tried. It's frustrating. I want my fiancee to have one. And I can't get it. Wished it was like Walmart Card where you can call and order one. Other than that it's not too bad of a card to use. Just need a second card.

Initially, I loaded money onto a Greendot visa card to pay a bill (which is every month). I ended up misplacing or getting the card mixed up with the other greendot cards. I tried calling & checking the balance for each card, which resulted in the cards being locked up. I tried reporting the card stolen & contacting greendot support for help as well. I was instructed on several occasions to send in a copy of my drivers license & the last 4 digits of my social security number, along with the card 16 digit number. I did that a few times for approximately 4 months. Tried contacting support over the phone. I was unsuccessful in contacting someone for months and/or holding the telephone line for hours.

I don't know what the issue is with Green Dot, but I have been trying to get my card verified and it always comes back telling me I have the wrong SS card number. I have use the same number that was issued to me at birth. I even pulled my card out to make sure it's correct. I have no way to contact Green Dot to talk to them about this issue. Makes me wonder what's really going on.

I HAVE BEEN using Green Dot Visa for 6 months. Payments made from the card since First Premier said we couldn't verify payment. I could dispute this and get my money back with my bank. So I did dispute the June payment and they give me a provisional credit but I left off my May and April payment to be refunded and it could not be added to the dispute so I had to send in another dispute and then was told they would go ahead and give me the other 2 payments back. However my letter today says it's denied and that is not acceptable because they did refund my June payment but not my April and May payment.

8/2/17 My account was hacked and $505 was stolen from Me. I am going to file a dispute claim as directed by the customer service rep I spoke with today. I am very upset and frustrated as my wedding is tomorrow and I have money missing that We need. Please assist Me in solving this situation soon as possible.

Opening online account impossible! I'm unable to create an online account. My PW is 9 characters with 2 #s but each attempt leads to this msg: "Please correct the red field(s) below. Your password must be between 8 and 16 characters long and contain a number. Please try again."

I have been a Green Dot card holder since 2011. I have never had any issues with my card. It's fast, easy & reliable. I love the direct deposit feature where you get paid 2 days earlier. Very convenient! Thanks Green Dot for excellent service!

I have only one problem. I can't get my balance on my card to see how much is on it. It is easy to use and easy to load money on it. Haven't been any problems with it by loading money on it or buying anything with it. I just want to get my balance so I know how much to put on it when I need it.

Green Dot is great. I love Green Dot. I'm glad I choose to use Green Dot. I will tell others to use Green Dot. Green Dot is better than have cash. I like how you can get cash back using Green Dot. Every time I call when I have a problem using my Green Dot card they always fix the problem with just a call!

I received my card over a month ago with no additional instructions to use my account. Rec'd notice on 8/2/17 my tax refund was deposited. Tried to use my card to pay a bill and declined. Called customer service, was told needed to verify identity by uploading documents proving myself to be me. I didn't within 30 mins. Spoke with management, asked to be expedited as my electric bill due for disconnection. I called in later that night, told sent to up management and would be processed within 24 hours. That time frame came and went as well as multiple calls from me to them. Each time speaking with new manager. Only to be told I was lied to, will not expedite and they will not be processing anything until 8/7/17 so my kids and I will have it go without electric in over 100 degrees for the entire weekend.

My debit card was fraudulently used in California for charges over $1000. I have contacted Green Dot and have not had success in recouping my money. I understand and investigation has to take place. I trusted my money to be safe.

There was an unauthorized charge to my card for $500.00 7/2/2017. I left my wallet at my local Walmart and once I realized that it was missing, I checked the app. Sure enough there was a charge!!! I went back to the Walmart to report the wallet stolen and a few moments later it was recovered! I immediately filed a claim to dispute the charge, even changed my pin just in case. The claim was denied for no transaction being posted. The statement online clearly shows a transaction made and posted on the exact same day.

You all have done a wonderful job taking care of all my needs that have been necessary. There’s absolutely nothing that you all didn’t handle in a timely manner either. Thank you all for everything and have a wonderful and blessed day.

It's a good card for me minus the fees at the ATM. It don't seem right to pay to get your money you already earned, but other than that stuff, it's a good card. Easy to get, easy to use accepted everywhere. It’s sweet to get paid two days before everyone else.

I love getting paid earlier. Love the app so I can keep up with what I spend. Easy set up for my direct deposit. Reps are friendly also easy to understand. Small charges for VIP customers, overall satisfied customer thus far.

When I lost my Green Dot and another "big bank" card, GreenDot had a replacement card to me before the "big bank" even finished processing my request for a new card number. Every time I've had an issue, customer service has resolved it in moments, and done so with courtesy to spare. Best bank, best card, best service, period!

I was just telling my husband how much we have enjoyed our Green Dot Card! It's perfect for our needs and we have never had a problem with it. I guess you could say I'm addicted! It is a great way to control the money that we purchase items and services, particularly Roku Channels like Netflix, Hulu, and Gaither TV. Easy as can be. Thanks so much!

It has been almost a month and I have not received my card (Personalized Card) yet, but Green Dot did not have any problem getting their fee off. I would not recommend this card to anyone. Plus the monthly fee is higher than most cards too.

I was using a Green Dot card instead of a local bank as I felt it was easier and less fees. I had my VA benefits going on it and I used the card for everything. Then I received a sizeable retroactive payment from the VA. I paid my bills and bought a few things and then decided I'd like to put the rest, ($10,000.00) into a local bank. So I opened up an account at a bank and asked Green Dot if they could wire transfer to my new bank or issue a check to me. They said no, and that the only way for me to get that amount of money is to close my Green Dot card account and they would sent a check for the balance. So I did. I waited for a check and what I got was a letter telling me I was basically using the card "inappropriately" and they were going to investigate.??? WHAT? Nothing has EVER BEEN INAPPROPRIATE!