Green Dot Prepaid Cards Reviews

I’ve never had any money issues since I’ve banked with them. I get my money on time and my account explains everything well. I have nothing but good experience from Green Dot. The new stash vault is a good idea and helps save money.

I would like to express the fact I'm sure everyone would like to know before investing in a card through your direct deposit accts. I opened mine. Had several hundred dollars direct deposit into the account. It's been over 12 weeks I'm still trying to get my money. I've been calling and, sending email documents with no resolution. I never thought I'd have issues with a couple of card you could buy in the United States and at a Walmart nearby. I'm just putting it out there that somebody else doesn't have the problems I've had with your company. Thank you for everything Green Dot. Everybody you've been notified... Till it's resolved I'll be back to fill the world in.

Green Dot has had $800 of my money held for over a month. I made a transfer from Paypal and they flagged the transaction and wanted me to prove my identity. I sent my ID and never heard anything even after the 5 days they said it would take. Then when I called back, they said the ID was unreadable, and to send proof of my direct deposit. I sent both while on the phone with the representative and she said it was fine, the hold would be lifted in 5 business days.

Do Not Get This Card!!! My husband lost his card and now he’s being treated like a criminal to get a new one sent out. The card has been block for suspicious account after we reported it stolen. HOW? Once I report it stole the card should have been deactivated so who could have been trying to use it. Then the process will take a full month to get a new card. Thank goodness I have an actual bank to make sure our bills get paid or we would be on the street. I’ve been telling my husband that since he got the card to consider using a bank but he likes the option of getting his check sooner. And when I called to speak with a supervisor the person told me they were a supervisor. WOW. Never known supervisor to sit and take calls and just by my luck I got one and I needed one. Yeah right! She refused to get anyone else on the line for me. These types of experiences are uncalled for.

I tried to deposit money that was more than the limit you set on deposits. With no success. It became inconvenience. Is there anything that can be done about depositing more money than the limit set without paying bank fees for having to make several transaction. To get the money in one's account!

I had unauthorized charges on Aug 1, someone had gotten my card, opened a PayPal account and withdrew est $800. I called Green Dot, only thing they would do was cancel card and send me a new at $4.95. I called again the next day because the charges were pending, I was informed I had to wait for them to post. I then called back 3 days later to check on status and nothing had been done. So I filed a dispute over the phone and was told it would take up to 7 days for the money to be returned. So on the 8th I called again and was told I need to fill out a paper dispute to complete the claim. I was then inform it takes up to 2 weeks to process and 10 days for money to be returned.

My card number information was stolen! 2 purchases were made online with ASOS.com. I called the company to dispute. One they reversed but one had "left the building" they were unable reverse. I called Green Dot on July 10th. On July 24th (2 wks after my dispute) Green Dot "said" they made ONE phone call to the company. In chatting with the company I was told no one picks up that phone and there is no machine. ASOS only does business via "chat", email and social media. My dispute has been extended to 45 days! And still only 1 phone call has been made. This could be resolved in 5 min! No one at Greendot will fix my issue!!! Horrible service.

I like the service you provide and have no serious complaints. I gave you a 3 out of 5 because sometimes at cash registers my card doesn't work even though there's definitely money on it, and then I have to go and find an atm and get charged $5 for taking out my own money when I should've been able to use my card.

Green Dot has made my transactions so much easier. Great service, great card. I can use my card to pay online or on the phone. I will definitely use green dot in the future. My daughter in law told me about green dot, decided to try them out, I'm glad I did... Thank you!

I emailed your company a few days ago about difficulty logging in. I could still login, but it took awhile. I also told your company that it was crucial that I was able to monitor my account in 2-3 days because of a pending possible loan for a new motorcycle. It's almost like you did this on purpose, because I can't login at all now, and my 401-k money is supposed to be deposited on my card by now, and I can't login to my account to tell if it has. Please tell me this is just a coincidence, because right now I'm just short of being livid, and going to close this account out if this doesn't get resolved immediately.

I am currently having trouble logging in to my account, and over the next 2-3 days there will be over $2000 deposited on my card, and most of it is for a downpayment on a new Indian motorcycle. If I have problems getting that downpayment money off my card, that could be catastrophic. Also, could you please send me a new card, because after 3 years it's quite beat up, and I'm having difficulty with the card readers at stores now. As far as the card I get my weekly paycheck deposited on, I've had no trouble at all. I didn't care at all for your pre-paid credit card, and would never go through that debacle again. Thank you for your time. My current address is- Bradley **.

I have no issue with this card. It does what it says it will do and I never have to worry about a surprise with Green Dot. I like that they constantly have surveys to better their services so you can have an opinion.

Green Dot are thieves, if they can't verify your information especially after you send in a copy of your drivers license to them 5 times, and they completely block your card, then they tell you, "You can never have a card with us again." I tried 5 times to get this issue resolved, I still have money on this card, that I will never see again. The kicker is I'm on disability, that's all the money I get. Green Dot sucks, stay away from them.

I’ve had a great experience with my Green Dot card. I love the direct deposit option and love that I can get alerts letting me know when a certain amount has been spent. I love the ease of keeping track of what and how I spend money. I also LOVE that I can stash money in the vault and unstash it when I need to. The only two complaints I have is where I live there isn’t an atm that doesn’t charge a big fee for withdrawals. If I want to make a withdrawal from an ATM I end up getting charged 6-8 bucks between the fee from the bank and the fee from green dot. The complaint is being charged to load my card. If I have a paycheck and take it to Walmart to cash I get charged a fee then I get charged another fee to load it on my card. I realize that may be on Walmart’s end and not green dot's but it is annoying to spend 7.00 just to load my card. Overall though I highly recommend the card!

I like most everything about the card, except that there is a monthly fee. I had one before and if you deposited over a certain amount per month, you were not charged a fee. I really liked that. I have had this new card for about eight months now.

The card is great but I would like to update so I don't have 10 dollars coming out each month and it would be nice if you didn't have to wait a year to use your cash back rewards other that I like this card.

My experience with Green Dot has been good. Keep up the good work!! I receive my paychecks a day earlier than my coworkers, and my bills is withdrawn without any problems. I haven't had to pay any bank fees, that's great.

The Stash/Unstash feature is great, but it's frustrating when it takes a while for the money to move or appear. The time it takes to load transactions is ridiculous. I don't understand the Cash-Back Tracker. How do I've already reached the $100 but only completed 4 of the 12 months... I don't understand the benefit of this.

I think that there shouldn't be a fee or at least a smaller fee for the people who gets direct deposits. There are times when you take the 9.95 out of my account which sends me in arrears. I utilize your services weekly and this will be very helpful and a lot less stressful. Thanks in advance.

I’ve been having way too many problems which the app. Currently at the moment I’m not even able to move my money from the vault and am unable to even pay for anything. Not to mention half of the time I’m not even able to see transactions.

I purchased a visa gift card for my 12 yr old daughter for her birthday so I wouldn't have to worry about cash in her hands. Upon activating it so she could use it I was immediately charged 8$ for a MONTHLY FEE. This is on top of the 5 or 6$ I paid to get and load the card. This is ridiculous and I will never get a card from them again or load this card once the funds are used up.

I have had my card for close to two years now. I have not had a single problem with my card since I got it. I prefer my card over a bank any day. I enjoy not having to deal with overdraft fees these days. So I thank you for all your hard work.

Green Dot is an awesome card to have and a great way to earn cash back. Also a great way to keep earnings safe and secure. The only issue is the cap on the cash back earned, and would ask to be considered for only that to be changed.

My time with the Green Dot Bank corporation has been pretty good. I don't have to much to complain on the service is good, there are multiple locations I can deposit or withdraw from, I really love the stash idea that's on there to simulate a savings, and the app is very useful for paying bills and etc. On the contrary I don't like the fees that come with it while withdrawing Money. I feel like it would please customers more if those were to be free at certain branches or just free in general. I understand you are a business first so I understand the plus side to it and you guys do compensate the user by allowing checks to hit accounts up to 2 days in advance but those fees are killer. All in all, you guys are a bank I plan on staying with for time to come and I appreciate the business even with the minor remarks about fees.

I have been very pleased with Green Dot. I was nervous at first using the direct deposit from my check but it worked out wonderfully. I have traveled for work using Green Dot and it always worked for me everywhere. So many stores to go to add more money has been easy to locate. So pleased with Green Dot!

I like the ease of access to my card best of all. The mobile app is easy to use and secured. The card charges are fair and balanced, only feature I wish it also had was to alert me if something is denied or not paid, ie... if I don’t load enough money and a transaction I forgot is rejected. The card is accepted everywhere I have tried to use it.

Green Dot has certainly been helpful for me. I like that I get my money sooner through direct deposit. I also like that there’s a cash back option. It’s been a mostly reliable system for doing what I need to do. I don’t like that I can’t use my card with Apple Pay or that they haven’t started sending cards with the EMV chips and the account also doesn’t work with apps like Venmo. It works well with Cashapp but not everyone I know uses Cashapp. I need more flexibility with this card. It does what it needs to do, but for a fuller experience I’ve had to look into alternative options.

Why is it that when I make a purchase online, most of the time it automatically deducts from my balance, but other times it does not? Other than that I am very pleased with my card. Love getting paid a day earlier that's for sure. Thank you.

I usually don't have any problem but lately I have noticed a lot of hotels wont accept it for the deposit or for the room and that defeats my purpose for having it! Also I guess it can't be used to purchase gas because I have tried in different states even and it always says card not accepted! So my main use of it now is for hotels that do accept it and online purchases.

Love the convenience and ease of use of my Green Dot card. Customer service is always helpful and answers my questions and are willing to help with any problems that occur. Love the convenience of direct deposit and the ease of loading and unloading.

I have been unable to access my account online for quite a while now. Message says I will have a code texted to me to access. Never get code, no matter how many times I resend the request. Being a senior citizen and very busy, I don't have the time to continuously call to get my balance and history.

I am very satisfied with all the available options transferring money. I like the 100 cash back every 12 months. I needed this account many years back when I was too scared to use regular banks. I am very happy with the important and yet freedom you have with Green Dot.

I have had a good experience using this card. I used it for my direct deposit from work and now I am using it for my unemployment. Have not had a problem with it. Thank you. I can use it no matter where I go.

I prefer my Green Dot over any traditional debit card. Never have to worry about overdrafts and it almost always works every where. Using direct deposit makes it practically free. I would recommend my green dot card to everyone. Getting money back on the atm fees is also a big bonus.

This one starts as my fault but cannot find a way to fix this. I started a new job and wanted to use my prepaid card to get direct deposit. Well I had cut out the bank account and routing # I gave to my company and on payday I never received my check. I talked to secretary and gave my info again. I accidentally have the info for an old card and had my check deposited onto it. Well I no longer get have the card don't have the card number all I have is account and routing number and I cannot for the life of me find where to get this straighten out or even speak to an actual person. Everything leads up to asking for last four digits of the card number and I don't know it. My company can't do anything since it has been deposited and I cannot speak to anyone at Green Dot. I can't afford to lose a whole paycheck especially my 1st one after waiting almost 2 weeks for it. I am really unsatisfied with their lack of customer service.

I like the Green Dot card. It works great. I love the stash and unstash accessibility. The green dot card is very dependable. Only thing I have to pay to use my money off my card. $10 a month is much. Green dot is the best card to order offline.

The Green Dot card has been very handy and affordable to us and can be used anywhere a debit card is accepted. I would recommend this card to family and friends. The convenience of using the cannot be beat.

I really like the Green Dot prepaid card for online purchases and purchases made at small stores. The card is convenient and the EFT to my card every month is very convenient. I started using the card for just a few purchases but it is so convenient for all purchases.

This card and app has been such a friend when I need it. I don't like big banking and Green Dot is just what I need. The fact that I'm able to direct deposit my pay check is an awesome life saver. The Secure Credit Card help me get my Credit back in line as well. Like I've said before PERFECT!!

Internet Account Login always requires a verification code to access my account and will not "Remember my User ID" even after the box is checked. I appreciate the safeguard but prefer to skip that step when signing on from my home PC. Please correct your software or provide other instructions on how to make your Account Login remember my User ID and not require the verification code.

I have had my card for several years now and I couldn't be happier with it. I have never had any problems using it wherever I shop. I have recommended Green Dot to several friends. And I really like that I can withdraw money from a US Bank ATM for no extra charge! I give you guys 2 thumbs up!

There's not much to say. This card serves me well. It's what my paycheck is direct deposited to and I always get paid on time. I haven't had any problems with it yet. I'm impressed with the rewards program. It helped me out a couple of weeks ago when I was short on cash.

I haven’t had any problems with any of the cards I have received from Green Dot. They are accepted JUST about everywhere. They get you paid up to 2 days early, which is a God send! I would definitely recommend their services to anyone.

I love the fact that, I can put money on the account and pay as I go. Other than that, I like doing business with your company. I love the fact, I can shop online and your card is accepted by so many companies. I once went to buy at the register and I was denied — luckily it always nice to have plan B. So thank you again for all your help with my online shopping. Thank you “Green Dot”.

I really like my Green Dot card. I've used it for everything for years. The only thing I'm not happy about is that the people that are now getting the cards get a 5% cash back and us that have had the card for years don't get that.

I am absolutely satisfied with my experience from Green Dot. It allows me to see my paycheck 3 days earlier in which I absolutely love. I highly recommend. The only con is the over $9.00 fee every month... but other than that it is life changing!

I’ve had this card for years and I’ve never had any issues! It’s the best prepaid card in my opinion. My money is always deposited on time and I may have paid a monthly charge once or twice since I’ve had the card! I would recommend to everyone who not only wants their money kept safe and also 2 days earlier than when a bank release funds! I’ve even been able to pay my credit card bills and most of them only accept an account and routing number as a form of payment which I have with this card! Excellent card! I even got the secure card just haven’t used it yet.

This Card is accepted everywhere that I go as I travel for my job all across the US and my direct deposit is ALWAYS there early!!! Nothing like True Peace of Mind knowing that I can rely on this card.

First of all, it is pretty random as when my funds are available, it is not like advertised, two days before payday, it is usually within 20 hours before payday, plus for the extra fee every month, I am thinking it is not worth keeping it.

I am going to give the score of 4 1/2 stars because I do not understand why I get charged double when I use a bank to withdraw money. The bank charges me $3.00 and Green Dot charged me $2.00. Overall, I love this bank! I get my direct deposit two days earlier from my job and it is very convenient!

I think I’ve been with Green Dot for a couple of years now. Maybe 3. It’s been great. I haven’t had any other prepaid cards. It's really been phenomenal using this card. I really like the stash part of the app. It really comes in handy with saving money. Thanks for having this card!

I’ve never really had any problems with it. The only thing I don’t like is I can’t use it for Uber or Lyft but it’s not a big enough problem for me to be too worried about. I’ll continue using it for my main banking needs until I can get back into a regular bank.

I think it is stupid to be charged a monthly fee and then on top of that 5.00 every time I get cash! Can say and show no fee atm but it still charges. It is my money I earn and I know there are other cards out there so may just go to one that there is not a monthly fee!

I am very pleased with the service and liked the way the spending records are kept. Keep up the good service. Glad that I get text messages about when my pay is put on the Green Dot card. Hope that I will get a new card with a chip on it.

I absolutely love being a part of the Green Dot Team! I've had no problems and I've told many friends and family members about the card! I know for a fact that I'll be a customer for as long as my card last and even after that! Thank you for all your service!

Why don't you guys have free ATMs because you guy charge a fee and the ATMs charger a fee. I need to switch to a bank because they have no fee ATMs. You guy need that because I shouldn't be charge almost $7 to withdraw money from my account. I don't think it is fair. hope to hear of changes soon or I may have to switch. Thank you.

My experience with Green Dot has been awesome. I love being able to receive my paycheck two days early. Would recommend this card to anyone! Couldn't live without my Green Dot prepaid card! Easy to use and can be used anywhere.

I am very happy with my Green Dot account. Thank you for your convenient product and service. A friend recommended Green Dot to me and I have not been disappointed. I’m looking forward to using my Green Dot account for a long time to come.

Using direct deposit allows me to get my paycheck 2 days ahead of time. It's fantastic and so simple to sign up. All your information is online or you can call and get the information you need. Adding money to your card yourself is also very easy. Just take it to Walmart, give them your card and cash amount you want to add and right away it's taken care of.

I absolutely love Green Dot. It’s the best prepaid card I’ve ever used. I recommend Green Dot to a lot of family and friends. It’s fast and easy to use. The direct deposit is easy. I get paid two days early as said.

Prepaid card in general - Easy reload, never had problem using, be nice to offer me a credit card seeing my history, I would recommend it to anyone who hates banks and checks. Bill pay made easy. Thank you.

Ok so I was really happy that Green Dot has a take a picture of the check but now I am kind of in some trouble on some of the other bills I have because it's taking 8 days to verify the check that I got usually direct deposited but I got a bonus check that does not get direct deposited so I decided to use the new feature with the picture the check into my account. Got an email saying that the funds were going to be available shortly but 8 days is a very long time to make sure a check is valid. If it continues I might have to stop my usage of this product. Please do something about this.

I have been using Green Dot for about ten years and I am extremely satisfied with the company. I use direct deposit with my work and have never had a problem. I talked my wife into getting one, which she did. She did have a problem once with someone stealing her card info, but Green Dot took care of the problem promptly and had a new card out to her right away. I highly recommend Green Dot!

I like it but it could be better to show the accurate balance. For example I have 11.65 as a balance. Then when I spend something the balance stays the same instead of the actual amount that actually on the card.

Every time I try to log in, I get a prompt to send verification code to my email. Many times, no message arrives, or I have to do it multiple times. Either send the code immediately or stop asking for it.

I have had this card for over 10 years. I have had direct deposit and suddenly I am not getting my deposits when I used to. I have called and they say I have to call my employer and have them ok me getting it early? I also get survivor benefits for my daughter but not getting that either. They say they updated their system and it may have messed my direct deposit. Seriously!!! Will be getting a different card!!!

Green Dot is a great debit card. It just needs to be able to connect to Cash App and the monthly fee ain’t too bad. But I do think it needs to be lowered just a little. Other than that it’s a great card for people who don’t wanna deal with banks.

I have had a very good experience with Green Dot. I can do everything with this card that I could do with a traditional bank account. If you do not qualify for a traditional bank account, Green Dot is a good alternative.

The only thing I don’t like is that since your update, it no longer gives you the option of express deposit. It also doesn’t tell you until after the transaction when the funds will be available. One time it was 8 days for a 48 dollar check. It’s too late to change your mind once you process the check. That’s the only thing I would change. Thank you.

I really like Green Dot and I appreciate all of the new additions to the app. Very convenient and I use it all the time. There has been some changes that I noticed and it has been for the better. Whoever is behind the scenes making the adjustments, good job! Keep up the good work!!!

It's a good card but my money is always late. No I would not recommend to no one. It says 2 days early before your check day but is never on time. I'm ready to change the card as money be taken out my card with no permission.

The card works fine but you guys say that with direct deposit you get paid up to two days faster however that isn't the case. I still get paid on Friday or Thursday night which is still Friday in a sense... I wish you guys would fix that. That's about it cause like Brinks get paid on Wednesdays and you guys are kinda better than them.

I'm very pleased with your service. And like the direct deposit as my employers no longer give out paper checks. It also comes in handy to pay bills and make purchases online. Customer service is awesome, the card is awesome.

I have been a part of the Green Dot family for a long time now. The service I experience is pretty good. I love the app and online benefits. I even ordered a credit card from you to help my credit. Upon losing the card, I called in to get a new one so I could set up online payments. I never received a new one yet my balance continues to go up. That is the only problem I have incurred with the company. I would definitely tell others to use Green Dot. The only thing I would change is the year time length on receiving my cashback money. 6 months would do just fine.

I like and appreciate my GD card, because I don't have to worry about bank fees and such, I get paid early and I feel like I've gotten better at managing and saving money. I have recommended it to family and friend.

I earned 100 cashback in 2 months and I don't like that I have to wait ten more to receive it, because that is ten months of no cashback at all, wish there was a different way like every 6 month instead.

I wish it were easier to deposit money and checks. I had a 1700.00 check I tried depositing a few times and it wouldn’t allow me to so I had to go to another bank to cash it and then deposit it in increments of 500 which was also frustrating.

Love the 2 days early and being notified every time a purchase is made. You always remind me of payments, but I really am not fond of the not paid and no notice of account not being paid, this really upsets me.

You say that your card does direct deposits up to two days before getting paid. I get paid on Thursday and the last three times I was paid two of the three the pay went in on Thursday morning, The other time it went in at 4:30 on a Wednesday. I wonder if you guys can do better and fix that issue? Other than that I enjoy using my card.

I’m very satisfied with the usage and procedures that I’m able to utilize. I’m also very appreciative with using the app. Also the manager in which I’m notified when actions being aimed toward my card. I will recommend this card to others in the future.

Love my card. It's convenient for online shopping, for bill, pays restaurant, loaded money. I take a lot of lifts to get back and forth to work. Green Dot is a good prepaid card that is accepted mostly everywhere. Keep up the great work.

It’s an amazing rewards card for all intensive purposes! I just completed my first year and got 100 deposited into my account! I’m never leaving your company! I also love that you accept my direct deposit and don’t allow me to overdraft!

Green Dot is a great card but I am having a hard time seeing statements etc. I tried contacting you guys. There no live person to get in touch with! I am thinking about canceling this card. Unless there a way That someone can help me understand few things.

I have used my Green Dot Card with Cash App for a while now. I haven’t had any issues and have utilized all the “instant transfer” features, etc. with ease. That was until I had a $80.00 Cash App payment refunded back to my Green Dot Card. I initiated the refund myself and simply thought the funds would go right back to the card. I was wrong and it has been 5 days now since my funds were sent back to the card.

I got 2 Green Dot Gold card from Rite Aid but never got to activate them. Tried lately to activate them but could not do it. I tried to get help from customer service but could not do it by phone or electronically. This is frustrating, need to use my money. Please help.

I had did 12 month thing for Cash Back. I called to ask for reason I can't get my Cash Back. They told me to wait till end of month so I go about my business, make a purchase, come back, check my card. It sets me back to 0 out of 12 so I try to call again. It wouldn't let me talk to customer service about that card so I used my other card. Talk to someone. She give me reference number for tech support. I just want them to honor Cash Back reward for my account. After a year of being with them now I have to start over? Not cool... BBB here I come if this isn't fixed in a couple days.

I've been had an issue with Green Dot Visa debit card for about 2 months. I bought this card from Rite Aid. I put $75.00 deposit on it. Every time I tried to activate this card after enter all information needed they always said: "to verify your information please enter your mobile number" then they will send you a code. As a matter of fact, you could be waiting for days and months you will never get it. In fact, even though I called Customer Services, I did not find nobody could help me or keep in touch with my situation. It seems like this company rob you in silence. In conclusion, I tried and retried several times to activate it, even more downloaded the app still not working. And said right now "You've exceeded the maximum number of attempts. Please enter the last code that was sent to me." I will never receive this code.

DO NOT GET THIS CARD! I got the card at Walmart and I haven't had it for two months and for no reason, they blocked my card. I called them and they said they needed a copy of my ID front and back and once they receive the information, they might give me access to my money, 300.00 but to wait a week for them to check my information. I kind of feel they straight out stole my money and shame on Walmart for promoting this card. I noticed they've done this to other people too. I really hope something is done about this.

I purchased from a fake website, needed help resolving the situation and Green Dot customer service offered no help at all! Been with them a year. Even did direct deposit but not anymore. They are not helpful people. Please find a better card...

Horrible company. Never buy any visa gift or debit card from them. Their customer service is horrendous. My 10 yr old son purchased what he thought was a gift card from a CVS store but turned out to be a debit card. In order to be used it required beside activation at the store, to be registered with Green Dot. For registration Green Dot requires personal identifying information be provided such as Social security number, age, name, address, Cell phone tel #. Information that I refuse to provide for a prepaid card. I attempted to returned the card to where it was purchased (CVS Store in Suffern, NY) but they would not refund. I called Green Dot support/customer service and after a very long hold time spoke a rep in India which I barely understood.

Walmart MoneyCard Green Dot has blocked my account due to verification of my identity and they claim the IRS put the hold on my account. I have done everything that Green Dot has asked me to do and have talked to the IRS multiple times. The IRS did not put a hold on my account and has nothing to do with my funds being held by Green Dot. But Green Dot will not release my funds until the IRS sends them an email. The IRS does not send emails especially when they have no part in the problem. DON'T USE GREEN DOT!! I am out over $700.00 and have no idea if I will ever get my money back.

My tax refund was Green Dot and they deposited in the wrong account, they have not given me dedication of the tracing it. When I called them they gave me an unclear answer and have representatives that don't speak English and don't explain their self. It's a perfect rip off because it's impossible to talk to the IRS, to get a tracking number required to find the deposit, I've been working on since 2.22.2018, it's 7.30.2018 for $895.00 imagine.

If you want to speak to a foreigner with an American name that is rude and uncaring of your situation then contact them. I spoke with DJ about an unauthorized charge and I was needing to know what I needed to do on my end besides contacting the company and he immediately wanted to cancel my card and send me a new one, which is fine but when I told him before he does that let me go get the remaining funds off my card so that I don't have to go without funds for 7 days, he refused to let me get off the phone and call back once I finished, he just kept saying that he is responsible for the bank and could not let me off the phone without cancelling and would use the address on file if I refused to give it to him.

I purchased a card for the first time at a Dollar General store. Loaded with 500 and paid the activation fee. A few days later I go to activate the card for a trip I was going on and it said I had an invalid card number. Finally got a human on the phone and they said they would issue a refund. Called again today and still no refund and somehow a different name is on my case number?!! How does that happen when I sent the email with proof of receipt, front and back of card, my name and address and the case number??? I need my money. This is a shame that things like this happen and it’s no hurry to get someone their money back!

When I started reading all of the posts regarding Green Dot and their service, I felt a sigh of relief knowing I wasn't alone or making a big deal out of nothing. I wish I had read these before I purchased the card but hindsight is 20/20. I just started a new job and within a week of starting I had to fly out to Australia. I had canceled my bank debit card days before due to fraudulent activity. In an effort to plan ahead I stopped and purchased the Green Dot prepaid debit from Walgreens and put $500 on the account. Nowhere On the packaging did I see the likelihood that my card would remain temporary if Green Dot, at its discretion, doesn't approve me or verifies my ID which would limit its use. On the packaging it doesn't clearly state you can't use the card for foreign transactions and instead they state "Accepted anywhere Visa and MasterCard are accepted".

I have had my Green Dot card for 3 days. I have not been able to use my card. I only got this card to rent a car. I traveled 4 hrs to pick up my rental only for the card to be declined. Was told by a rep and supervisor that Visa declined it and there was nothing they could do. I have since tried to use my card several times and it keeps declining. I have called customer service and they are telling me there is nothing they can do. So basically Green Dot is stealing my money. This is against the law. I am trying to find an attorney because I am going to sue the ** out of this fraudulent company.

Was suppose to receive direct deposit yesterday and still no money has been loaded to my account. I’m getting very irritable because like many others I have bills that need to be paid! I’m 2 seconds away from calling the BBB!

I lost my card with Green Dot and ordered a new one. I was asked to email verification of my identity. It has been 4 MONTHS and my account is blocked and I can’t even register my new card. I have direct deposit funds I do NOT have access to. There is no one directly to speak with and customer service hangs up on me every time! STAY AWAYYY. It is all a scam in the long run.

Received an email saying my account username had been changed. I have never signed up for Green Dot nor heard of it until today. When I called the number given in the email for this issue all I got was a recording with two options to either give my full SSN or a card #. I don't feel comfortable with giving my full SSN and I don't have a card. There are NO options to speak to a real person. This is a terrible position to be in to think someone has my sensitive information and/or using my info to get money and I can't even talk to someone to get help.

So I have had this prepaid card for over 3 years. First time I got direct deposit I received it on the actual pay day which is Monday for me but about 2 weeks ago I got it again on Monday which was weird since I always received it Friday since the advertising says get paid 2 days earlier using direct deposit. I called my company maybe thinking it was on their end and I was told no the direct deposit was sent Thursday so I could receive it Friday. Now 2 weeks later same thing didn’t get it on Friday. Called a representative and was told new changes on policy were that my company had to call to verify they sent my direct deposit early? I was like WTH. That has never happened so I call my company.

Green Dot card bought and loaded at Walmart. They asked I scan my driver's license and send to them. Done. Get a call saying they can verify my Identification. So they will send my refund to the state. And then hung up on. I want my money back and I want it now!

I have been trying to resolve fraud/ID verification with Green Dot since 07/21/2018. I have done EVERY thing I was told to do - now, here I am with an ID block on my account still. NEVER MIND the fact that the retailer where my card information was fraudulently used has been trying to refund the money taken from my account at the advice of the person who spoke to me at Green Dot the day I reported the fraud, my payroll is in jeopardy of being rejected. All I can get out of anyone who is on the phone is "I'm sorry ma'am, I cannot do anything". They are saying "processing" has to first clear me - well - then I was told they have NO WAY to contact processing. UNHEARD of that a company cannot communicate within departments to assist a customer!!! I am EXTREMELY disappointed in this company!!!

I have used Green Dot for almost a year, never had any issues. When I went grocery shopping today, my card was declined and when I tried to log in on the mobile app it said “account is blocked pending review." I called Green Dot and they told me they couldn’t verify 2 transactions both of which were purchases and then returns. They told me I would have to email copies of the receipts for the transactions and it would take up to 10 business days to allow me to use my account. This is my money and I can’t access it and have no funds at all until they decide to resolve it. The customer service rep told me it was a different department that handled review and there was no way to call them or contact them so I would have to just “wait”. Wait for what??? Access to my own money?

Green Dot is unreal. Have been trying to resolve this issue for over 3 weeks now...but won't prompt ya to live rep!!! Even called MAIN Visa corp... HA! I'm Sooo freaking mad!!! This is unexceptionable!!!

7/25/2018 at 11:28am I purchased A Green Dot MoneyPak from Walgreens for $150 plus $5.95 fee. So tonight 7/26/2018 I decided to set it up it doesn't work and there is no help anywhere. I won't even make an account for me to sign into. I've tried on two different phone and my home computer. The customer service number that I did find after hours of looking online is either busy or the call drops. So I started researching and I'm not the first to have lost their money to this company, I cant afford this loss. I have four children and bills to pay. Someone need to do something. Get this Scam of a company out of our stores. That was money to help buy my children school supplies and now I have no answers.

The reason for the review is because we have been given vague and elusive behind account block. On 7/24/2018 we reverified our identities and we were reassured that once the transmittal from SSA was received funds would be available immediately. We received no notification or account alert of any "unusual activity" unless they count the numerous logins the past 72 hours. Who does not check their account constantly when bills are due. We received creditor extensions due to a security breach at our previous bank. This account ending card ending in ** had always been a mere back up account.

I purchase the card that I can reload with Green Dot service. After having the card for a month I was unable to reload the card at several locations. So I purchased a MoneyPak and upon my purchase I was unable to reload my card with the Moneypak. I've tried calling several times. I've even sent emails to their fraud department. It would be nice that Green Had a number that you can talk to a live person and actually get an answer. Green Dot is not customer friendly at all!

Couldn't activate by phone, website constantly experiencing technical difficulties. Someone bought me this card in error, thinking it was a gift card. I literally could not get the card activated after trying for 2 days. I worked through VISA customer service to get them to connect me to Green Dot and demanded a credit. Now I'll wait to see if I receive the check in 2 weeks. Fortunately it was only $20. If you read the requirements for depositing money on the card and fees that they charge... it is a borderline SCAM. This is a tool to RIP OFF young and low income individuals who don't have or qualify for a checking account. PLEASE TELL EVERYONE YOU KNOW TO NEVER BUY A GREEN DOT DEBIT CARD.

My girlfriend put a direct deposit in my prepaid account. I have another account with same company and she has been getting her direct deposit in that account for over two years. I go to use my card on 7/16/18 and found out my card was blocked. I called and they told me I needed to verify my identity. I did and when I called back to make sure they got the email I found out they blocked me from calling the customer service line. I was able to get through on my other account where I was informed that I also need send a copy of her ID to verify her identity. I did as asked and called the same way I did previously and was now told that I need to email the deposit slip In her name to them. I did as asked and found out I was then blocked from calling with my other account.

I purchased a $500 MoneyPak on July 3, 2018 at 14:54:31 at Dollar General Store #06695, 2601 West 5th St, Lumberton North Carolina. I am 73 years old and no longer drive. Two friends drove me to the store to purchase a MoneyPak. After the purchase, we went next door to Wal-Mart to purchase a few items. I tried to remove the silver strip on back of the MoneyPak, but was adhered and could not be removed. We went back to Dollar General, and the clerk would neither provide a replacement MoneyPak or refund my $500. The clerk did call Green Dot, and I was given a email to contact Green Dot RR@greendot.com. I was told I would receive a response within one business day. I filed a complaint with Green Dot on July 6th, but no response. Followed up on July 11th. Requesting status. Still no response.

I recently purchased a reloadable Visa debit card. I loaded 100 dollars and couldn't use my card. I took 30 minutes to register my card and it didn't allow me to use it. When I called the customer service number to advise them that I couldn't use my card they locked my account and told me it was under investigation. It's been over a week and I have yet heard from anyone that they mentioned would give me a call. I was scammed out of my money and I really trying to get it back!!!

I been Having a Green Dot card for a whole year and all of a sudden they go wait till July to take out $10 out of my account for a monthly fee and they lady go try and tell me that, they be doing that. Well this is my first time experiencing this and that’s stupid. Don’t know other bank charge $10 for a monthly fee and for y’all to be a prepaid company that’s a total rip off and I wouldn’t suggest y’all to nobody in the world.

I added my last funds to a new card that I purchased from Walgreens. When I attempt to register the card online it told me to wait 15 minutes due to purchase it inside of store. I refreshed it a couple of times and now it's telling me that I have to wait 24 hours due to too many attempts. I cannot get ahold of a live person whatsoever on the customer service line. This is so ridiculous. I put my last funds on this card. I need answers now to get this car registered to use. I sent them a message on the Facebook messenger app.

I purchased a MoneyPak card of 106 dollars from Walgreens on 7/17/18. Load my card immediately after purchased and my husband used the card to pump 40 gas on the same day. On 7/18/18, my husband and I tried to use the card again and was able to use it. We called the number on the card and was told my card was block because someone stated they own the MoneyPak I used when I had all of the items available to prove I purchased it. I even asked for a fax number to fax my information to them and we ignored. I was told to call back in 7 to 10 days for the information on the dispute but I called back on 7/22/18, 4 days later to see if I could talk to someone else but got a message stating my account was closed and I could no longer use that bank again. I was no longer able to talk to anyone after this point. Everything is automated without the option of actually talking to someone. I just wanted my money back.

This is so crazy! They set the website up where it won’t accept nothing at all. I did everything they ask me to do. Plus, it’s not like you can call and talk to someone. A couple of lawyers are building a very strong case! Green Dot has a hold on hundreds of people money! IF YOU HAVE A COMPLAINT OR A PROBLEM GO TO CONSUMERFINANCE.GOV. I'm in the process of suing them and I filed a complaint with consumerfinance.gov.

I'm not understanding how I haven’t used this card in months and I finally upload 41 to my card only withdrew 20 and now all the rest of my money is gone. I don't care about a damn monthly charge. It supposed To be 7 and some change not the rest of my ** money on my card. Y'all can send me my ** back and cancel this card. I only sent it to the damn card to get the money off my PayPal to get my son some diapers. NOW I CAN'T CAUSE Y'ALL TOOK ALL THE REST OF MY ** money for it. I would've been okay with the 7 but all of it? SMH. WTF. Y'all scamming for sure. IDGAF if y'all drop my credit. IDGAFFF. Give me my ** money back.

I purchased 2 MoneyPak cards Tuesday with $500 each, so I can pay my car and my car insurance. It is now Thursday night and I am still unable to load the MoneyPak to my card because I am unable to verify the account on moneypak.com. I keep calling the company and all they can tell me is to keep trying and to try from different browsers... I've done this several times. Even asked my family members to try, nothing. I am so so disappointed. I'm reading other customers having the same problem, and Green Dot can only say MoneyPak is a separate website. IT SAYS "POWERED BY GREEN DOT" on the MoneyPak card I bought in CVS. Come on guys... Someone help out!

I have been using Green Dot for years and never had any issues. On June 20 2018 I got an email of suspicious activity and my card was blocked. I was told I needed to send a copy of my ID to have it lifted. I sent my ID several times and was told it was not clear. I logged on later that day and was told the card was closed and could not be reopened. I waited several days to see if a check would be mailed out. It never was. After 2 weeks sent an email and was told someone would call me back in 2 business days. They never did so I sent another email and finally I got a call.

Every time I call I get horrible customer service from reps and "supervisors" who are clearly just scripted on what to say instead of actually addressing the issues or considering solutions. I just got off the phone with a supervisor because my card was placed on hold without any form of notice by email, text or phone call (they have all of this info). To me this is bad business practice because it is MY money and if they think there is an issue it's fine to place an account or transaction on hold but CALL THE CUSTOMER! It took almost 45 mins just to get a hold of someone because the automated machine doesnt let you skip ahead and makes you listen to everything before finally stating the button to push but then I was on hold for an extremely long time.

I've been getting my check direct deposited to my Green Dot card for a month and a half and my normal check day is on a Friday so Green Dot would normally deposit it a day early. I loved that that's why I switched to them but these last two times I have gotten it a day early it comes on my day. I called and all they can say is "When we see it we will deposit it." They're not trying to look your account up or anything so Ima end up switching back to my regular account since I gotta wait anyways. Plus they charging fees and don't do what they're advertising. My cousin have NetSpend and work for the same place I do and she got her money early. Smh. It's just Green Dot.

My federal tax return was put on a Green Dot card. I never received the card. I have tried going to IRS and also to TurboTax, whom I filed it through. They all tell me I have to contact Green Dot. There lies the problem. There seem to be no way of actually speaking to a human to get any assistance. The automated response which answers the customer service ask for my ss#, zip code, and birthday, then proceeds to tell me they have no account for that information. I am a single mom who filed my taxes, it was put in green dot account and now I cannot access because Green Dot has no real customer service. Beware of Green Dot card company. They appear to be stealing tax refunds.

So I recently signed up and received a Green Dot Prepaid Card. I followed all the steps and met all the eligibility requirements. For some reason I'm not allowed to access mobile check deposit. I have spoken to a numerous amount of customer service reps. I have not been assisted at all and they basically are telling me to figure it out myself. If anyone has a number for Green Dot Corporation please provide it in a reply.

My boyfriend had his first paycheck deposited on my Green Dot card. When his next payday came he called starting 2 days prior and no deposit. On the actual Friday payday still no deposit! Upon speaking with a representative we were informed that Green Dot had lock the card due to suspicious activity. But was never told what the suspicious activity was. After providing further information we were told that my boyfriend needed to be added as an authorized user since the card was in my name. A copy of front and back of both of our ID's and a copy of his Payroll direct deposit statement were emailed to the document verification dept at 7 am the actual morning of payday and w/in 15 minutes of speaking with a representative. We were also told it would take up to 5 business days for the documents to be reviewed and decision to be made.

I purchase a Green Dot cash back card. I finally was able to register the card. They end registering the card. They screw up the last name. I call to get last name switch by then I receive a new car correct last name but 0 balance. I call to get the money from card. They screw up transfers to the new card and the nightmares started. Finally I was supposed to get back my money in a refund. Now it's been a month they have not send the refund. I call they told me that I can't be help. I'm not the correct card holder but they have the same information on both card. Now what to do.

I used my Green Dot card for months without issue as long as it was loaded with cash at a store. However, when a MoneyPak was purchased, it claimed my activity was suspicious and blocked the card. I called Green Dot customer service, and they were absolutely awful and not helpful at all. I looked everywhere for help on MoneyPak and NOTHING. I had to request a refund, but have heard nothing since after requesting. This company’s customer service is the worst I’ve ever dealt with.

I purchased a card today adding $500 to purchase a plane ticket and I keep trying to activate it and it says invalid card. I am PISSED. What am I supposed to do? Wait a MONTH? That’s total BS. I’m so hurt right now!!!

Bought the card, loaded and activated it. I was told it would be work for online purchases, which is why I got it. But, to my surprise IT HAS NOT. I've tried multiple times, on different sites, as well as called customer service three times, only to get someone I can barely understand and who doesn't know how to help me. They say it's the merchants fault, but there's no way it's EVERY SINGLE merchants fault. I was advised to make sure my addresses matched, they did, still didn't work. Was advised to use my bank and routing number instead, I did, STILL DID NOT WORK. Meanwhile I'm charged a fee for using a card, that I'm UNABLE TO USE. Once I get my money off of this card, I will never use it again. Very dissatisfied with this purchase.

A Wells Fargo cashier's check for $1,500 was stolen out of my mailbox in Rome, GA. A Rome resident negotiated the check over my forged signature and was able to successfully deposit it into his Green Dot Account. I have a copy of the front and reverse sides of the check given to me by Wells Fargo. Wells Fargo fraud investigators informed me that the check was deposited into a Green Dot account. Green Dot says they will not allow deposits of third party checks, but they apparently did in this case. I cannot get any live person on the phone. This check was earmarked for college tuition.

I received birthday money last month and since Green Dot is the most convenient (or was) way to receive money I had my friends and family send it through the MoneyPak service. When trying to load the MoneyPak on to the card I was given an error message telling me due to suppress activity they could not use the MoneyPak I was trying to use. I clicked on the refund tab and entered my information. So I expected to receive them in the mail in the usual 5-10 business days. I get the first one in for $25 no problem. Waited for my others to arrive, and yesterday I received a letter in the mail stating: due to suspicious activity I would have to send a picture of my driver's license as well as photocopies of the merchandise purchased front and back. That because my activity is unlike anyone else's activity they question my actions and don't want to release my money.

I have had my Green Dot card for about four years now, although I hardly use it. I went to Walgreens and put $45.00 on the card which totaled $49.95 yesterday. I tried to use the card online today and was told there was not enough money on the card for my purchase. I called to check my balance and there is only $29.95 on the card. I will never ever use this company again. Nobody answers the "customer service" phone number. I will also do a negative review with Walgreens because they are partners with this fraudulent company.

Green Dot Corporation along with Turbo Tax has stolen my money. It’s been almost a month and I still haven’t received my money. They keep on lying saying that it is the IRS did it, but the 5x I have contacted the IRS they say they don’t have anything to do with it. Then they asked me to verify my identity, I did it still haven’t released the block on my card. Today I give up, I am so tired of trying to prove who I am to receive my money. If anybody know of a class action lawyer please email me @ **.

This started when my daughter who's ten wanting to spend 20 dollars online. Was purchased in a convenient store by her mother. My daughter came to me for help in activation when I was astonished that after the first time they would keep half and after 30 days keep 5 dollars a month. Why is this company still in business? This borderline criminal. Caution people when selecting cards.

I purchased the card because I knew the banks would be closed for the fourth of July holiday and I needed a card to pay off some bills. I purchased the card from Dollar General and went home to active. When I returned home and began to activate it I received an error message, "We are experiencing technical difficulties. Try again later." I waited a couple of hours and tried again. This time I received another error message, "You have exceeded the number of attempts. Wait 24 hours." I went ahead and downloaded the app and tried again the next day. Same message. "We're experiencing technical difficulties. Try again later," and another message telling me to wait 24 hours. Tried again the next day on a desktop. Same error messages. I tried to call. It is impossible to get a human on the phone. The only option I didn't try was the Spanish option.

I purchased the card today unable to activate. I entered the numbers one time and it said I exceeded daily attempts. How if I only entered the card number one time. I will never use them again. Then can't talk to no one cause it tells me to activate card first online but I can't.

This has been a complete nightmare. Green Dot is the worst prepaid card there is. My card was blocked and I’m going through hell to get it unblocked. I never told them the card was lost or stolen so why block a card that I’ve always been in possession of??? Stupid. I have verified my identity, received the replacement card and still can’t access my funds. Complete **. My bills are due. I have children to feed and about to be evicted. I will never use this card for anything again.

I signed up for Green Dot and had my direct deposit sent to them for the first time today. They blocked my account saying they couldn’t verify me and have a block on my money. This is not fair and they shouldn’t play with people hard earned money. If they couldn’t verify me then they should of never let me activate the card. On top of that they should have rejected my direct deposit but they didn’t. They kept it and holding on to my money. I will seek legal action because this is ridiculous!!!

I am the latest victim of $504.16 Green Dot Prepaid Card scam. I have tried to call Green Dot many times, cannot talk to any live person until you already have an account with them. I went online to file a complain, after I submitted my complain the message came up saying "Not Accepted" please try later. What a joke. This company should have a hotline available to report these scams. By not doing so they are helping these scammers. Every scammer is helping Green Dot sell more of their cards.

Didn't receive my direct deposit today. Was told they are having errors on their end. They blocked me from calling now. My sister is Vice President of SchoolsFirst Credit Union and said it's absolutely illegal and fraudulent and that they have 24 hrs to correct from time it was suppose to be deposited. Then she will walk me through the legal actions to bust them for fraud. She also read all the poor reviews and similar recent complaints on here (Consumer Reports) and is going to take action against this bank with the Federal Bureau.

TERRIBLE! It was super nice of a friend to give me a gift card for Christmas 2017, however, unless you use the whole "gift card" (it was sold as one but isn't - it's a pre-paid debit card and they REALLY try to push you into doing the direct deposit!) WHY??? There are monthly fees, anyone with a bank account would not need or want this terrible product! Go to the bank and get a bank account, it would be cheaper - so they prey on people who don't know that they can. Anyway, to avoid the monthly fee because I DID NOT want to direct deposit to their card, I had to use it right away. I used all of it but a little bit, and let it go, it was a gift, and I avoided all but one fee, so that was it, I closed it.

I've had Green Dot bank for two months because I'm required direct deposit at my new job. I was receiving my checks until I had a deposit over $900. My job said they deposited the money, I cannot reach anyone at Green Dot customer service to resolve this issue. I was told by the company I work for that there are MANY PEOPLE saying THEY DID NOT GET THEIR CHECK AND THEY BANK WITH GREEN DOT. Obviously this is illegal, I intend to sue for financial damages if my funds do not appear within the next few days. How is it possible for a company to be so irresponsible? It's not a glitch for just my check, ITS EVERYONE THAT HAS GREEN DOT THAT WORKS WHERE I DO.

I bought a 100.00 Green Dot debit card to give as a gift. When it was tried to be registered it was invalid 3 Times. Now not only do I feel like a fool I’m out 100.00 dollars and there is no way to talk to a live person to straighten this out. It’s a scam I think and I will make sure everyone I know knows about this so they don’t fall for it either. What a rip off.

So I have been using the Turbo Tax prepaid card since February with no real issues. I have been receiving my direct deposit every since, until yesterday. Me and my coworker both use this card and we did not get paid. My job has released the funds. Everyone who uses Netspend has already been paid. For some reason Green Dot cannot tell me why they are not releasing my damn money. I'm reading all of the reviews saying it's taking days, leading into months for resolution. GREEN DOT... listen to me careful. I am not one of the fly by ** customers. I will sue the entire ** out of you for my 1200 dollars. I have a family to feed. I am the mother bear you do not want to ** with. When it comes to feeding my kids. Please believe that you have the one today. People rely on their money to live. Since my original pay day is tomorrow. I'ma give y'all until tomorrow. I'm telling you right now run me my damn money. ASAP. People do not use this bank.

On June 27th, 2018 I Visited A Atm At A Sheetz Which is Pnc, My Transaction was for 400.00 and the money never came out. I called Green Dot to file a disputed and they advised me that the money would be in my bank by July 5th, Than thru said July 12th! I called today. They tell me they had to extend my dispute out for another 45 Days!!! This bank is horrible and they don’t reply by email or phone calls like they say they will when you originally file your dispute! I’ve called Green Dot every day since June 27th and they aren’t trying to get my money back into my account. They even argue with you over the phone.

Updated on 09/07/2018: I stopped using GoBank in July but my account is still open. I was supposed to receive a new card in the middle of July. I wasn’t really worried because my direct deposit started going to my other account. But last month Allstate deposited a check into this rip off account. Last week I was told that they were sending me out a debit card and I called yesterday. One rep said, “Oh it had to be done manually" so they sent it out on the 29th, her supervisor then told me that it was never sent out so he would send me one WTF. Please don’t do business with GoBank and not to forget they screwed my account up and caused my July electric bill payment to be returned and my account was overdrawn for nothing, I guess that’s their way to get back at me for giving a bad review. Please don’t take my last money that’s in the account now because of this review. I am unemployed at the moment.

I recently had a bad experience with Green Dot but after speaking with Daniel in corporate he made things right and did it in a quick and fast manner. I really appreciate him for doing that for he was very understanding.

I first gave you a rating of 1 based on my inability to use my card after putting in $500. However, today, I was able to use it in a local grocery. When my personal name was needed, I was not able to use it. Since it worked in the grocery and I did not lose my money, I re-rated it. I think it is not a scam, but this program needs to be fixed so that it works across the board. Customer service also needs to be improved.

I bought my Green Dot card, came home, went to the app, put in all my information then it told me I had to wait 24 hours before they would activate it! My son was sitting at a bus station waiting for me to give the lady my card number. I couldn't get a refund so I could exchange for just a regular visa so I had to drive 3 hours to go get my child. I own a company and I give my 20 employees Green Dots to purchase items for the company. I spend around 4 grand a month but after this I'm done with Green Dot. There are plenty other prepaid cards out there that will activate your card on the spot and I called customer service for help hoping they could activate it but they were no help! Never again Green Dot. You would have to do something very special to get my business back. It's sad I have been using you guys for years. Just remember 4,000.00 a month gone from 1 customer and I will tell my other friends, family, and business associates not to use you people.

I've been having my card since May. Now it's July. I can't load MoneyPak. It's always a different reason. MoneyPak card numbers invalid unable to load get a refund. Can't identify your personal information. There has been suspicious activity on your account. I mean what is this and it's not just my card. Others who money deposited they couldn't get it off. I guess I spoke too soon because now I don't do anything. This card sucks!

I've been using Green Dot for years. Yesterday a friend sent me a MoneyPak in the amount of 118.00 for a bill that is due today. However this time instead of being able to load my account as I normally do I had reached a limit and went to use my partners card and was then told it was blocked due to suspicious activity. I've done nothing wrong and desperately need this money today. Green Dot customer service was no help at all and treated me with such disrespect. I can't wait 3 weeks for a refund! I cannot believe this! I don't know what to do but I'm pretty sure I will not be using Green Dot anymore and I'll also be informing my mother in law she should cancel her direct deposit to her Green Dot card and take her financial matters elsewhere.

A tip off on this site is that Green Dot is a "bank" to avoid is they have no answers to complaints. They jump in over seldom compliments (probably wrote themselves). They know they terrible and have no defense. ConsumerAFFAIRS - How do they get a 3 star rating when most all ratings I see are 1 Star. I know you cannot do anything about it so I guess I am just venting into cyberspace. The rest of you: Don't say we did not warn you. They allowed charges they originally declined. Then charged 9.95 monthly maintenance fee after just two days on a 100 buck card = 10%! The only recourse is to fill out and fax a long dispute form. They say it can a couple months to resolve. Any major credit card resolves in 1/2 hour or less. I can kiss my money goodbye from this scam bank. Look, there is no such thing as customer service at Green Dot. They decide what you call or do. No other options.