Green Dot Prepaid Cards Reviews

I bought a Green Dot load and go card to pay a bill. My bill needs to be paid today. Loaded $160 on card. Paid $163.95. Try to use the card to pay the bill and nothing. Called the card to check and it says card number is invalid. Cannot talk to a person. I can't pay what needs to be paid and now I'm going to get charged a shut off fee and I have no access to the money I paid. I don't have money to go out and buy a card from a different company. I've been scammed. There is no actual person to talk to. Contact me asap I need to pay my bill TODAY.

Late last month I contacted Green Dot and made it clear that I was speaking on behalf of my cousin. I informed them that he had purchased three gift cards for his three children for Christmas in the amount of $250 each, and I also stated that we still had two of those cards in our possession, but that one of them was missing. The representative that I spoke with did not request my cousin's name and made me open a case in my name. She also did not ask for the card numbers of the two cards that we still had in our possession. I submitted a photo of the receipt from the point of sale at Wal-Mart where the cards were purchased to go along with the email with the case number in the subject line.

My 3 boys were all given cards for Christmas. They went to activate and says need ss#. It doesn't say that a Ss# is required on outside package. They will NOT be reloading, just want to use the $ they were given. Cannot speak or get a hold of a REAL person online or with the # provided. How does my mother in law get refunded or use the cards without ssn?? I will not put my ss# on it after reading of all the scams etc.

Two weeks ago, I purchased some items at WalMart. When I paid, I used a split payment (part of the payment on a FSA Debit Visa, the other part on my Green Dot/GoBank Debit Visa.) A week later I returned a few items to WalMart, and the company credited the entire refund amount to the Green Dot card. A few hours later I went to withdraw some cash from an ATM, and I was informed that my account was suspended. When I tried to log into the mobile app I was greeted with the following: "Your account has been blocked and is pending further review."

I need to get my money back from Green Dot. I was in Mexico visiting. I was down there over a month and Green Dot decided to just cancel my card and keep my money. And I can't seem to speak to anyone. I put my card number in when asked for and my social security number. They just tell me my card is blocked and I can never get service with them again.

This is the second time that I cancelled an order and the money "has come back and been spent already". This time I am not going to let it slip. I've contacted customer service and they keep telling me my money has been put on the card and spent on the 7th. I have screenshots to rebuke that of my account balance. So my money is just lost now? Not going to accept this.

I was very happy with the service until I needed a replacement card. I paid an extra $15 for an expedited card to be delivered on 1/5. It's now 1/8 and no card. I called Green Dot and they have no way of tracking the card and want to re-issue a new one. I can't take the risk of ordering a new one and then my card arrives and I don't know if I should wait. I need the card ASAP as I am going out of town on Friday. This is very frustrating. I can't even talk to a person because to log-in I have to put in the last 4 digits of my card but I don't know what they are as my card hasn't arrived!!!

My daughter got a card for Christmas. We did not know a SSN was required to register. We want a refund, but cannot speak to anyone regarding this as the phone number just loops. We would like someone to contact us to refund our gift since we will not be giving our personal information to your company.

I am trying to get in touch with someone about my MoneyPak card saying that it was already used. I was having issues with loading my $500 to my account and being asked for verification that was never reviewed. I tried reaching out to someone to verify that my refund request was received but no one is responding. I really wish Green Dot had a customer email at least. Can someone please contact me to confirm that the refund request was received. I really needed this money to heat my house and unfortunately the system blocked me from loading it saying I reached my limit.

Made a purchase using my Green Dot Card, with a giant fuel merchant, cashier made a mistake processing transaction and said he has to cancel sale and redo transaction. I have had several issues using my Green Dot particularly online our purchases, so after transaction declined a second time I paid cash and was told a reversal would be put back onto card. Retailer Giant food said it would be done on about an hour and funds should be available. Well here it is a week later, and every time I call Green Dot I speak to rep who speaks very little English and they tell me they do not see credit.

I purchased a Green Dot prepaid card at CVS. They will not refund the purchase even though there is no way to use the funds in the card or activate it. If you Google Green Dot you will see the company is in shambles and a scam. They are aware the cards are not working and have no online provisions to fix the issue. They have internal employee issues that are now being publicized and they are aware that people using their cards already have limited resources. I would gladly get involved in a class action suit and encourage lawyers to completely explore this option.

I am very angry. I picked up a Green Dot prepaid visa. The card won't let me activate online or by phone. I can't find a human using the customer service number. I can't even find an email online. So what?! Is my money just gone? Do not get this card!

Primor credit card - I initially applied for this secured credit card through another bank. I haven't had any concerns or problems until Green Dot took over my account. The customer service department isn't very helpful and it is virtually impossible to get in touch with an escalation department when there is a concern. I'm a very dissatisfied customer and I'm thinking of closing my account.

I purchased a Green Dot MoneyPak on January 3 2018 to fund my Rushcard and they instructed me to go to the site and register. I did all of the steps they asked for identification. I did that as well then it said I had to wait 2 business days. That is done as well. Still no funds when I go to check my MoneyPak. It says that the card is used already but I didn't receive what I put on the card. I have searched and searched for a number to call for assistance and cannot find a number to get to a person. I am out of almost 500 dollars that was for bills. If anyone has a legit number to call that would be awesome. I have proof of purchase as well as the MoneyPak. This is a nightmare and I need a resolution. The website only has canned answers. I am at a loss on what to do next.

I received a $40 gift card from a family member, a Visa Green Dot card, and all I wanted to do was use it. The fact that I needed to register it before use is frustrating by itself, and unlike any other gift card I’ve used before. I should not have to provide my contact information and SSN to use a single use temporary gift card. An $8/month charge until it's used is outrageous as well. Green Dot’s online registration option was glitchy, and claimed technical difficulties right after I put in sensitive information. This was very concerning. The over the phone option was entirely automated, which is also concerning while being asked for sensitive information. The whole process seems shady as hell. In short, I am never buying one of these gift cards for anyone, and I will be returning any I might receive. Go to MasterCard or another competitor for anything like a universal gift card!!

Bought a card and tried to activate it but didn’t know I had to wait 30 mins, then when I tried again said I had to wait 24 hours in order to try again. Tried to get help from the store but they can’t help either, told me to call Green Dot, who doesn’t even have a number you can call to speak with a live agent. Never buy Green Dot!

I myself don't own a credit card. So in order to get car insurance I went and bought Green Dot prepaid debit Visa at CVS. I loaded $120 on the card. The receipt and the clerk both told me the card was already activated. I go out in the parking lot and in my car I call my insurance agent. Give her the number of the card purchased and it is declined due to invalid card number. So I assumed I had to activate the card. So I went to the website on the card. They're also told me it was invalid card number after entering it in three different times and getting the same results. I tried calling to talk to an agent of Green.

On 12/30/17 I reported two fraudulent charges to my account that were made by the same company totaling $401.97. I reported this within minutes of it happening. I had no relationship with the company since August, and had never given my permission to retain my card information, nor did I authorize these charges. First Green Dot told me that I had to wait until the charges posted to file a complaint. I did so. They closed my card and issued a new one, during this time I had no access to the funds left in my account. I filed the dispute, gathered all of the information INCLUDING an email from the owner of the company admitting to fraudulently charging my account.

Let me preface this review by stating that I have a been repeat, in fact dedicated and loyal Green Dot user for a number of years accessing I’m sure of their services with ease at one point or another, until this week when I purchased a MoneyPak to fund my debit card to pay my rent. What a disaster, I am literally shocked and sickened by the way this has unfolded: Three days ago I purchased a MoneyPak for exactly $420 at King Soopers. I waited the requisite 20 minutes the same as I always do, loaded the MoneyPak with no issues until the very end when ordinarily it would say: “Success!” This time it asked for me to upload my State ID to verify my identity, no problem my ID is right here next to me and I was pretty sure Colorado changed its laws pertaining to prepaid services because the week prior I had to show my ID and input all my details upon purchase of a prepaid gift card for a Christmas gift.

On December 19, 2017, I purchased a Greendot Load and Go card from Rite Aid. Around 5:00 am, I tried to activate my card but I kept getting an error message via the automated system and on their website. Attempted to contact customer service but I was unable to speak with a live representative. A few days later, I completed the form for missing loads but I haven’t heard anything regarding my complaint. After checking my receipt, I noticed that the card number was totally different on the receipt from the actual card itself. I also went back to Rite Aid but they said they were unable to do anything because the money was loaded on the card successfully.

Purchased this card at a Walgreens for 150.00. I was in a bind and it was over the New Year holiday and had to pay a bill, but was unable to get to a bank. Receipt shows the purchase was valid. Attempted to register the card and continued to get error that my card was invalid. I also got a message over the phone that my card had no funds. When I got this phone message the call was disconnected and I never got any option to speak with anyone directly. I generally do not use these cards but this by far has had to be the worst experience ever. How is there no customer service? How am I unable to contact anyone directly for a refund! Definitely the worst ever.

I lost my card with my monthly social security deposit on it so I called and ordered a new card. I paid an extra 18$ to have the card delivered Express. When I got the card it was blocked. I was instructed to send in a copy of my ID. I sent in the ID and was told it wasn't legible. I have continued to send in copy after copy and multiple emails. I haven't received any responses. I lost my card on Dec. 22, 2017 and they still keep saying they will remove the block in 2 days. I am disabled and facing eviction because of this and there is no way to speak to someone about my situation. I am FURIOUS! I will be reporting this to every outlet possible. It is terrible that almost everyone on this site is complaining about this bank wrongly keeping money that doesn't belong to them. GREEN DOT IS A SCAM! DO NOT USE THIS CARD!

Somehow my Green Dot prepaid VISA card info was obtained by an unauthorized party and a series of purchases were made in TN and GA wiping out my account. I live in VA. Green Dot never called to alert me to fraud and now they are making it difficult to remedy this situation. I was able to make 2 phone calls before Greendot closed me out of their system. Naturally, I closed the account and now that I'm not a "customer," their automated system won't allow me to speak with anyone, nor am I able to do a live chat (system says it's closed and to try later).

My acct info saved for utility bill online. No problem for months until Dec. Then declined payment. Checked acct had a good positive balance, no transaction noted charged or returned. I called Entergy they said Green Dot states acct closed. Clearly it’s not because I checked it then pd bill online through BillMatrix which cost me! Called Green Dot, they have no Entergy transaction nor anything saying acct closed but did show payment just made it Entergy through BillMatrix. Now Entergy saying not their system and Green Dot saying it’s not their system, and will not call Entergy to clear up. I am afraid to use acct # to pay in case it’s returned again. Will be major problem for me with Entergy. Entergy rep says to switch Green Dot has had problems with them in the past. I would really appreciate Green Dot stepping up and resolving this computer problem between them and Entergy concerning my acct.

Bought my card from Green Dot, paid 226 dollars plus the 2.95 fee. Rounded up to around $230. Figured I was able to go home, sit back order exactly what I wanted for Christmas. Guess I was wrong. Turns out my card didn't even work at all. So I said "Screw it, let's register . What'll it hurt to have a new debit card around?" After receiving my personalized card in the mail, I went straight to activating it over the phone. After activation it told me to wait 10 minutes. I didn't want to mess anything up so I waited until the next day.

Just moved and Green Dot card "lost". Notified company of situation 12/13/17. Requested new card and gave change of address. Received new card but found out it was blocked 12/21. Provided photo of state ID same day. Have checked back multiple times still blocked even though I sent "proof" a second time. No number reaches a human nor is there a way to even leave a message. Sent email to corporate 12/28/17. No response still today 1/3/18. Just how long does this "2 days to verify" take? I have social security only and each penny counts. I am at my wit's end Help please.

I enjoy using this Green Dot Visa debit card for my direct deposit and or paying bills. The only issues I had was when the company had an issue with card usage but from my understanding will accommodate users for their loss (dont know when)... Otherwise good debit card, polite customer service, and short wait times. This is probably one if the most reliable debit cards to have. Give it a try.

I deposit MoneyPak into my debit and it's been 6 days and no response and nothing into my debit card. It says at least 2 days to review but still nothing, I tried calling, typing in the card number and it says invalid. I did it with 2 MoneyPak. I have the receipt for the transaction and I'm trying to get my refund for all 4.

Was given a Green Dot Prepaid Card as a gift with 25 dollars loaded so after their 7.95 a month service fee I have 17 dollars left. Not a good gift card or a good reloadable card. H-E-B has a reloadable card with cheaper fees. Would never recommend Green Dot.

I bought this card today to load $100 onto it so I could pay a bill quickly. I paid the $4.95 for the card and added $100. I activated the card and it's not able to identify me so I couldn't make online purchases of bills and use the $100. I couldn't get in touch with any customer service people to help resolve this. My bill is now late and can't figure out what to do.

Purchased a VISA Green Dot prepaid debit card today. It was my understanding that upon purchasing and making a deposit onto the card you can use it to make online purchases or pay bills. Nowhere on the card does it say activation of card may be subject to verification. Well today that's what's happened to me and the deposit I made was to pay for a very very important bill that was due today and the only way of paying this bill was via debit or credit card. I must say Green Dot really screwed me over on this one. Thanks for doing me dirty and I think that this is against the law to hold someone's money from them. What's the reason for further verification. It's my card and my money. This is ridiculous I don't know what to do now and need access to this money tonight before 12 am.

Very shady company. Markets their product to be confused with a gift card when in reality it is a "reloadable debit card" that deducts $7.95 a month as a "maintenance fee". Cards cannot be used for online purchases and only become active after supplying your social security number.

Purchased card 12/30/17 at 5pm from local Walgreens. Loaded $100. Waited an hour before attempting to register card. Registering went smoothly until completion. Was rejected for online use of card because of Green Dot's inability to verify my information (?!). Can use card only for in person purchases. Nothing online. Defeats purpose for buying card. So I'm into this for $100 + the $10 for card purchase ($1.95, $7.95). Atrocious misleading criminal business practice demonstrated by Green Dot. My mission: scour the globe scorching Green Dot's reputation wherever I travel. ALL I WANTED TO DO IS MAKE SIMPLE PURCHASES ONLINE WITH A VISA DEBIT CARD! How is it possible to so completely screw that up, Green Dot?

My card was flagged and then cancelled for what they called "suspicious activity". It's the holidays so obviously I have made a few online purchases but also a few returns. When I called and spoke to a supervisor they could not tell me exactly why my card was flagged or blocked. I have had the card for 5 months with 0 problems until now. What I'm worried is I have a few pending refunds. The supervisor told me I would no longer be able to load money onto my card and once the balance hit 0 it would cancel. My question is what of my pending refunds? Will they no longer be credited to my account? Where will they go? Customer service could not give me a definitive answer. It's a fair amount of money and I'm rather concerned. Please help.

Here's the thing. I woke on December 21st and saw 4 fraudulent charges being pending from a company never heard of. I GoBank owned by Green Dot. They told me I need to wait for the charges to go through then I can dispute it. I told them why give the money away, then dispute it. Why can't they voided, they told me it's impossible. I google the name of the merchant and find out they're based in France. I messaged them on Facebook. I was told by that merchant that the transactions were rejected and will clear out within 48 hours.

After being with Green Dot for over 5 years I ordered a new card because the one I had wouldn't swipe anymore. After doing so I received an email asking for a photo of my id. Once submitting it I was told my account was being closed because it doesn't meet requirements. If a real state ID doesn't meet requirements what does? I don't know if it's because they are asking people to take a photo with a cell phone or what but this is completely outrageous and something really should be done about it. When I attempted to call for support that lead me to nowhere. When I say I'm outraged it's an understatement.

This has been a nightmare to deal with. The company allowed a $240.00 deduction ON 12/12/17 from a unknown source at a WAWA prior to my paycheck being deposited. They first said it would take 2 weeks to resolve. Now they have increased the time period to 45 days for the dispute to be resolved. 12/13/17 REPLACEMENT CARD FEE Fee -$4.95 $40.32. 12/13/17 MCCAFFREY'S MA Purchase -$7.59 $45.27. 12/13/17 DD:MCCARTER THEA-DIRECT D Funding +$285.27 $52.86. 12/12/17 MPA-152 ALEXANDER ST Misc Debit -$240.00 -$232.41. 12/11/17 7-ELEVEN Purchase -$6.99 $7.59. 12/11/17 CVS/PHARM 01069--172 N Purchase -$11.59 $14.58.

I bought a MoneyPak to put on my prepaid debit card in order to purchase something online for my parents for Christmas. I had used this service once before and everything was fine (except the 5.95 fee) but whatever. I go to Dollar General, buy the card and attempt to load it on there and it says I must wait 20 minutes after purchase. I did this a few times before I realized it hadn’t been quite 20 minutes because I was looking at another receipt from Dollar General for a coffee drink that I “had to purchase separately” according to the cashier.

Overall I've had good experiences with this card, however I do have a minor complaint. I usually get paid on Friday through direct deposit. All of a sudden my paycheck started getting deposited 2 days earlier, on Wednesday. Good news! So I started counting on that. Then all of a sudden it wouldn't enter into my account until Friday morning. No explanation given, but having counted on it I was strapped for those few days. Not a huge deal, I now count on it being in my account on Friday. Other than that I haven't had any problems. I prefer this over a bank account due to the fact that it can't be overdrawn. I've gotten myself in trouble by overdrawing in the past so I prefer this.

Green Dot/MoneyPak is trying to scam me out of $500. I'm unable to upload the money off of the MoneyPak card onto any of my prepaid cards. They asked for my ID verification and said I would be contacted in 30 min. After I uploaded my license, now they're telling me it's going to take 2 days. I DON'T HAVE TWO DAYS. MY RENT IS DUE TODAY. I had my brother send me $500 and this was the cheapest way to receive the money. I've used MoneyPak before and this is the FIRST time I've been asked to upload ID verification. Now I'm calling Green Dot to get assistance and they're telling me there's NOTHING they can do. I have to wait the two days. So now I am going to incur late fees, attorney and court fees all because I was unable to access money that is on a MoneyPak card. I feel robbed, scammed and cheated out of $500 that's being held hostage by Green Dot/MoneyPak.

We have called numerous times today to request a refund because my son does not wish to set up an account in order to use the Debit card he received. This was a gift for him, but he cannot use it. Upon calling, we both got nowhere, just looped around. We were told numerous times that we would be transferred to an account specialist, but that never happened. This is very poor. They cannot force my son to open an account and they cannot keep the $100.00 put on the card. There is also a lack of ways to contact Green Dot about this matter - no additional phone number - no email address - very suspicious. We would like the money intended for him to be given to him with no strings attached by Green Dot.

This is ridiculous. First it took forever for money to even show up then they charged me 8 dollars for something I did not consent for. Some VIP thing and will not give money back. I put exactly what I needed on the card to purchase what I needed online only to be used once so after having an available balance of 140 - 8... So 132 I try to make my online purchases and didn't work. Called. Said to wait 8hr. I did. Tried again. Same thing. Called and told wait 8 hours. 3rd time I tried two smaller purchases online totaling 12$ and the $80 purchase would not work still having over $114. Called. TOLD TO WAIT 8 HR, asked for supervisor. No one there. This needs to be fixed now. Not in 2 days. The thing I'm trying to buy I only can today and tomorrow.

I was given a Green Dot Prepaid Cards, and it said I had to activate. Surely enough, I activate it. Unlike other prepaid cards, I cannot use this online or at the atm, because I'm only 17 years old. I cannot reload the card either. Also, it charges a $8 monthly fee. The person who gifted me this meant to give me $25. Seems like a waste of money and scam. Even if I use the $17 and have no money left, according to the FAQ, it'll still be charged, which I don't know how. It defeats the purpose as a gift card. I've never encountered such foul thing. Do not use Green Dot prepaid cards. If anything, you're better off just using a real debit card, PayPal, or other prepaid cards.

I just bought a Green Dot Reward Card as a Christmas present for my son. I loaded it with fifty dollars. He registered it online, but, he and I did not know about the nine dollar registration fee till after he used it for a gas purchase, and then checked it the next day for the remaining amount. That is when he found that they had deducted nine dollars just for registering it. Now why is that not disclosed to the consumer before using it? If I had known about being charged that amount just to register it, I would never had purchased it. They more or less stole nine dollars of a Christmas present to put in their own pockets, which in my opinion is total BS. Seems to me, just collecting the interest off of the money while it's in their accounts is not enough, they want more. I was never charged a registration fee for a normal GD card ever, so why now? Is it because it is a cash back card/rewards card? If so, they can keep them, I'm never buying one again.

I just bought this card and I try to activate it online then it said, "There was a technical problem. Try again later," and I couldn't sign in or create an account or use my card anywhere. It says the card is already activated or registered but it still doesn't work or let me use it. I tried to call customer service but they were no help. I try to get my money out through an ATM and it was declined. I couldn't put a PIN number. I can't do anything! I need help please.

Eight Hours before being able to use my Green Dot Visa Prepaid Card to make an online transaction or phone payment. That is what I was told by "Bob." in some outsourced office phone center when I called to find out why my Geico Car Insurance payment was declined three times. Once on the phone, and twice online. Nowhere does it state in the cardholder agreement that the card user has to wait eight hours before the card "updates." According to "Bob" it is a very complicated process to update the card in their administration department. Really? Green Dot must be the slowest financial service in modern day. My warning: DO NOT PURCHASE A GREEN DOT CARD. This company is very deceptive and misleading.

I have tried unsuccessfully multiple times to load my eligible prepaid Green Dot and Account Now Visa cards. It is 3 days before Christmas and after jumping through hoop after hoop I'm basically out my 400 dollars until just after Christmas. After endless attempts to contact a living being that is directly connected to MoneyPak I am left empty handed with a ton of "I'm sorry ma'am. There nothing we can do." So perhaps I can just cut the moneypak card into 3 even pieces and give that to my kids for Christmas. And congratulations to moneypak.com for being the only successful Phantom of a website. Apparently the whole website runs itself because there's no one that works for them or even a number to call.

I have had GreenDot for over 6 months and have my check deposited into my account weekly. On Dec 8th I received a text stating that I had made some purchases. These were done in a different country. I contacted GreenDot immediately. I have had the runaround ever since trying to get my money back. During the initial call they told me it should be resolved within 10 days. I have been in contact constitutionally. Still no resolve. The last time I talked to them on the phone they said it WILL be resolved by Dec. 22. Well needless to say still no resolve. Still no money.

I have a Green Dot money card the agent told me I had two in my name and I told her I only had one. So if she wanted to she could cancel the one I wasn't using. Well she ended up canceling the wrong one that had 134$ in it and now can't get ahold of an agent because my info is no longer valid. I've called so many times and so have my daughter and I don't know why it's so hard to talk to a live person. Someone please help!!!

I purchased my card this morning and registered over the phone because online said they were having technical difficulties. I tried over the phone and automated system told me I could only use it with in person purchases, the whole reason I bought it was for online. Well now it doesn't work at ALL! I'm furious. Can't even reach a real person to help me. What kind of business is this to steal customer’s money???

I had my SSDI direct deposit into the Green Dot card. They had a different phone number that I told them wasn't mine. I kept trying to change it and I couldn't on the app or website. They finally after 10 plus phone calls they changed my number to the correct one. But in the meantime, my entire pay was stolen. That was grocery and Christmas money. Christmas is in 5 days and my children have no gifts nor do I have food in my house thanks to their poor practices and giving my info to someone else. I filed with the P.A. state attorney general's office but that could take a while. They need to be shut down. How do I tell an 8 year old that Santa won't be coming? They are crooks and need to be shut down.

Problem solved! Thanks to Daniel in Green Dot's customer service department, I am pleased to report that this issue has been 100% resolved to my complete satisfaction. He explained in detail why precautionary measures were taken regarding my account, and worked quickly to reverse the status of the block. Thank you Daniel for your help. I look forward to resuming business with Green Dot.

My fiancé and I bought a Green Dot Visa Gift card from Walmart Friday night and when we went to wrap it up Sunday evening for a Christmas gift it was nowhere to be found. I went back to Walmart to get a copy of my receipt as I don't have the card to get the 16 digit number and every time I call a customer support line it's automated and keeps asking for the 16 digit code which I don't have, because the card is gone. I just want to cancel the card and get my money back and I can't even talk to a real person! I'm very disappointed with how Green Dot and Walmart run their customer support lines, I just want answers on how to get my $100 back! Please help!

I used to love the service I received when my checks would arrive 2 days early. It doesn't happen anymore. Like I only received it 2 days in advance for 6 pay cycles and then it didn't happen anymore. Don't know why. Same employer, same payroll company, same account. When I called to speak about it to a customer rep after being on hold for 1 hour and 37 mins was told that there is no problem on Green Dots account and the error must be from my payroll company. I called my payroll company and see that my check was sent to my Green Dot always on Tuesday of the pay week. Green Dot keeps my money until they feel like releasing it. ADP is my payroll provider.

I sent letter for dispute that address was provided and gave updated address info for new card with 7 to 10 business days. I called person said they was supervisor. Couldn't give me any answer about status of new card. He rushed me thru the call which should be recorded for quality service. And hung up on me for asking questions about why he couldn't tell me anything. I could see him hanging up if I were being rude or swearing at him. And there is still a professional way to end that call if I had been which I wasn't. My original issue was my card got charged and I didn't authorize it and the call back number to the company they gave me didn't work. I was told some company on Facebook charged me and contact them. I been with your company over year. No problems until this. I'm out of finances that I didn't authorized. This is an issue of fraud.

I bought a temp card. Registered it online fast accidentally typing my Maiden name rather than Married. It apparently caused a fraud alert. My card got locked. I sent copies of my id. Explained the problem but I had no luck. I need my card unlocked. I have bills to pay. If you can't send a personalized card fine but let me use my temp card. I have the receipt to prove it bought it.

Very dissatisfied with the service when trying to resolve a pending transaction. With numerous telephone calls and trying to explain they don’t understand. Then when I do speak with somebody that understand, they give me an email address to pass on and it’s incorrect. Then you tell me I have to wait until 2018 for you figure it out. That’s unacceptable business and extremely frustrated over the whole situation!!!

OK so I purchased this card for my daughter, who loves to online shop... A week before Christmas so she could get what she wanted without us having to run from store to store. She ordered things online and the payment was declined, so I'm confused as to why, because I loaded over $130. Called Green Dot customer service and was told because I didn't register the card all the way. I could only use it for in store purchases and was not allowed to withdraw money that I put on the card. I was also informed I couldn't register the card, because I should have done it the first time... CRAZY!!! The only reason for purchasing the card was for convenience and this is a inconvenience. I will NEVER use Green Dot again, and I DO NOT RECOMMEND THIS CARD TO ANYONE.

I bought the card and put $120 dollars on the card from Walgreens. I attempted to activate it. I put in all of the pertinent information and the automatic service said the card was invalid. I attempted a couple more times with the same result. I then called the number on the back of the card (1-866-871-2414). Went through all of the prompts and it said that the card didn't exist. THEN it told me that I had called the wrong number and to call the number on the back of the card... WHICH IS WHAT I JUST DID! I attempted to register it online, like the prompt suggested. It said that the card was invalid.

My Green Dot card was recently blocked. I received an email asking me to send in pictures of my I.D. to verify my identification. Which I did. I called corporate to find out why my card was blocked. I was told my ID was flagged for fraud. I would like to find out why. The only reason I can think of is the address on my I.D is different from my billing address as we recently moved into our house and I haven't changed the address on my I.D yet. I believe my card was blocked because I had purchased a couple things and then cancelled the orders. I need this matter resolved as I have money on that card that I cannot lose. I can email any verification I need to prove my identity. Address change from the post office. Copy of my passport. Whatever I need to do. Thank you.

Bought a card have authorization number but can't activate the card and the phone system won't let me speak to a person! This is awful. It isn't hassle free. It just makes me run around. I don't recommend this to anyone. BBB should look into this. It feels like it's a scam and a waste of my money.

I need my money back. I put a thousand on these cards. Got two at Pilot Flying J fuel stations. 500 on two separate cards. They won’t active. Idk how I will get this money back. They are for Xmas gifts and it’s not working. Freaking out. I need help. That money is all I have for gifts this year. How am I going to explain to everyone In my family.

My debit card information was stolen and someone made a copy of card and spent every last dime of my money. I filed police reports and every form Green Dot stated they needed only to not have my money returned. I just want my money back. I’ve been a loyal customer for almost 8 years. This is the first time I’ve had anything like this happen. I would think so many years of being a loyal customer would account for something but apparently not. It’s just sad that you treat your customers like garbage. Once my dispute is over and my money is received I will be canceling my account and going elsewhere.

Today I went to buy a Green Dot prepaid card, put in all the correct information, just for the card to say my information didn't satisfy, therefore I can't use the card for online purchases, very disappointed, would like to get card reset and speak to someone on the phone.

Just got the card a few hours ago and already got charged the 7.95 fee. Didn’t even get a chance to set up direct deposit to possible get it waived. Thought I was supposed to have at least 30 days. Customer service sucks by the way.

Loaded money on the card, made transactions with the card only to find that everything was denied. Try to call Green Dot to see what the problem is and can only speak to automated system that keeps hanging up on me. After two days of no help I had to report the card stolen, because that's all the auto system will allow me to do. Couldn't even update info. Now have to wait a week for new card. Which means I can't use my money for at least a week. It's Christmas and items I thought were on their way, are not. Cards are all over, in all types of stores, I'm tied up for at least a week.

I have been with the company for three years plus and this is by far the worse transaction I have had with them over the past couple of days. I have spoken to 2 cooperate reps and multiple reps in a foreign country that do not know what customer service is. No one has answers and there is never a supervisor on duty. I have called over 6 time this morning and have no resolution but to cancel my card. I would not recommend anyone using this banking system. I purchased a ticket through CheapTickets. Cancelled it within 10 mins because I purchased the wrong returning flight. I called them all week and no one as a response but I have to wait until 12/26 for a refund.

I recently did a dispute. I was robbed in my neighborhood leaving for work. Where my wallet, social, and ID was stolen along with my purse. Whoever took it withdrew all my money off my card. Green Dot recently denied my dispute. I have sent in police report and sign dispute and Wells Fargo. Stating that I didn't make those transactions. Still haven't gotten my money back on my card. Can someone help me? I don't have anything for my kids for Christmas. I'm on the verge on being homeless. And the representative are rude...

I purchase several prepaid Visa card as gifts and I only loaded $20. But they are accessing almost an $8 fee, it defeats the purpose of paying for the card and then having a fee accessed. I could not return them and I am unable to contact customer service for help. This is obviously a scam. I will NEVER use Green Dot again and I would recommend anyone even considering using them to run in the opposite direction. Absolutely zero help to get any satisfaction!!!! If I could give them zero stars I would!

I purchased a $500 Green Dot MoneyPak reload at Walgreens where I provided my identification. I then went online to redeem my purchase. I followed direction, provided my ss#???, ID (again), my NetSpend prepaid visa info. My money has been held up and the phone numbers are all worthless canned automation. I was unable to contact a live operator to explain where my money went and why I have no access to it. I am beginning to believe the Green Dot corporation is a scam company with the non-working numbers, online only vibe. No live operators.

So Dec 11th, or 12th 2017 I received notice that I had money sitting in my account that I totally thought would never go on there because of how long it was taking to receive it but long story short I have 2000 dollars in my account and I spoke to someone to get a new card because I lost the card the money was on from moving from my shelter so they updated my mailing address. Well I hope they did to receive a new card because my mom is just there and was never notified by the Green Dot that anything was in my account.

The issue has been fixed. Thank You

I bought the Green Dot load and Go prepaid Visa card at Walgreens and when I went to go register it so I can buy stuff online it said card invalid and when I went to go call it it said I have no funds on the account which is total BS because I had just loaded the card. Seems like a scam or something but I hope I didn't lose $75.

I bought this card at a 7-11 in Hollywood. I was planning to load money on the card through Moneypak. After taking the card out of the plastic and entering the number for the FIRST time ever onto the activation site, it says "card invalid". How is the card invalid if I JUST took it out of the plastic and it's never been used?? I cannot speak with a customer service rep because your card has to be activated to do that. It's a backwards argument they have – “Call to activate your card but we can’t get your account info if your card isn’t activated...” That makes no sense whatsoever. A class action lawsuit needs to be taken out against Green Dot ASAP so they don't do this to others.

I check out of a hotel on the 5th of December and $100 deposit money that was credited back to my account on the 5th has yet to be released by this Bank. My Merchant is more than willing to provide a release code as well as a letter stating that the funds have been released. However Green Dot is refusing to give me my money and keep telling me I need to wait until the 19th... Christmas is right around the corner... There should be no reason why they are holding my money from me considering the merchant is more than willing to verify that they have released the funds on their end.

I got a message from you first stating I would receive my nine hundred and sixty dollars. Why is it taking so long? It was sent by social security to GDB. I can't log on to your website. No one has called me. I've left message after message. Your company is nothing but a rip off. I'm not gonna let you steal my and my children's money. I have two daughters that are hearing impaired that will not have a Christmas because Green Dot Bank is nothing but a bunch of ruthless gangsters that's out to commit some of the world's biggest fraud against the very people you play the same game with. Everybody then sit in your big time offices and watch the phone ring over and over again and discuss and count the people's money.

On November 25th I purchased a Green Dot prepaid debit card. I thought it would be a good idea, seeing as I was looking to buy items online. After buying the card, I realized I had to register it and proceeded to try to register. It kept coming with errors and when it finally worked, I saw that I was going to be fined. Not only did I already use 2 dollars but also was fined 8 the day after. This was money that my husband gave me and I felt so guilt ridden that I had broken down. I tried multiple times to cancel the card but was ultimately met with the same robotic voice. I was beyond frustrated and guilty.

For the life of me I can't understand why I deposited a check last week from the same person I tried to deposit another check today and the stupid service they use is inconsistent and declines checks for no good reason. I know the check is good (because I cashed it already) and I know it's not the check # because like I said I cashed one last week from the same person. So GREEN DOT WAKE UP AND GET A REAL CHECK CERTIFICATION SERVICE.

Called 3 times to activate my new card and I kept getting some girl who could not speak English! The call center is in the Philippines! She messed up my card so now I don't have any idea what address or my pin is connected with the card! I tried to go online and fix it, but it will not let me, says card number is not valid! Absolutely horrible! I have 4 Green Dot cards and I WAS happy with the service, but not anymore. I am canceling my cards and going with a company in the USA! I absolutely do NOT recommend Green Dot Prepaid Cards to anyone! Save yourself the headache!

I purchased a Green Dot card 12/06/17, I tried to use the card and it not only refused to accept the PIN I chose for it, it still charged me 7.95 for the month and I didn't even use it. You people are something else. My life is hard as it is. I am homeless and I live in the Salem Lifebridge shelter. I'm trying to get on my feet and you just screw me over for money I don't have. I will never purchase another card from you again.

I filed a dispute on November 27 2017 and got denied even though I had police report and proof of incarceration. My tax refund was deposited on the card and all the money was stolen. I have been getting the run around and have completely lost trust in this company. I just want what was stolen from me. I was in incarcerated. How could I have used the money. Don't you guys check cameras? What happened to thorough investigation.

I purchased a Green Dot card from the Dollar Tree and added $40 to it. However, I have not been able to spend it because the card keeps saying invalid. I have tried everything and still cannot get a hold of a live rep or anyone that can help me with this issue. Never again! This is a waste of time and a huge inconvenience.

This experience with Green Dot prepaid (Visa) card by far was the worst I've had with a purchase. Not only did it fail in delivering what it says to (hassle free) in its product, but as well in Customer service. This company should be banned from being in business for their hidden charges and false advertisement. The inconvenience and stress they cause by the discretion in their automated system and account misinformation should be accounted for by the company. Their no return policy that prompts locking in a customer having no control over their money should be scrutinized and reassessed by the Better Business Bureau. These types of companies should have their licenses revoked. I have never dealt with such an incompetent service paying a bill. It was responsible for causing more of a headache to something that should have been a simple transaction. I would never recommend Green Dot to anyone.

I purchased & loaded what I thought was a prepaid Visa card (actually purchased 3). When I tried to use one I had to open a bank account. What??? I am in the process of trying to get the other 2 cards refunded. No way are my 80 year old in-laws going to be able to open a bank account. There is also a 7.95 charge to use the card on top of the 2.00 you pay to purchase.

I bought 9 Green Dot cash back visa debit cards. I paid 1.95 for each card and put 25.00 on each card at cashier. When I paid for them I went to register them online like it says to and they locked my cards and won't give me my money back. There is no person to contact. It is all automated. When I emailed them they told me I have to send picture of my drivers license before they can unlock it. So I sent it and they still won't unlock my cards.

Cant activate card and the first time I tried the page said I had exceed my limit of tries for today and wait 24 hrs. I couldn't wait. Needed something paid then. I called. After 30 times I got someone for them to tell. They cant help cause the card wasnt register and wait 24 hrs. I told what if it doesn't work because I had just tried one time and it said wait 24 hrs. She replies, "I cant help you..." I GOT SCAM!!! Hopefully store will refund me.

I bought a Green Dot card today. Load $50. After the phone activation a customer service rep began asking me a ton of questions. With that being said there was a message left stating that I can only do in person transactions, no online orders but that's what I purchased the card for. I need help asap. Every number I call I get no luck with actually speaking with someone. This is disturbing.

I have had to call their customer service department everyday for a week now to get an issue resolved which still isn’t. Everyone I speak with tells me I’ll have a resolution by the end of the day but I have to call the very next day and go through same thing yet again. All I want is my money placed back on my card when I cancelled an order. The company has released the funds but Green Dot will not put it back on my card. This is so UNFAIR!!!

I purchased a Green Dot card a few yrs. ago, and I have never experienced any issues until now. I set up direct deposit for unemployment benefits in 2016. I put the card away and never used it for a while to save. I know it was a long time but I never used the card. I checked my balance and it's -16.00... I called Green Dot 4 days in a row and not one person can tell me where my money is. I am missing almost $1800.00? One representative told me to forget about it because it is so old. He blocked the account shortly after I spoke to him on the phone. I am beyond livid and speechless as to how this company can do this to people... It appears I may have to seek legal counsel on this matter because they are not even trying to help trace where the money is.

I purchased the cards from Greensboro, NC Walmart. I went to make a purchase online. I thought it was safe because of the conditions explained in the card packaging. However, for two weeks after I made a complaint to the card services resolution center, I was told they could not recover my money. I made the complaint within two days of the initial incident, then I followed all steps requested of me in regards to the prepaid cards.

I received a Green Dot Walmart gift card as a gift and when it arrived there was a large portion of the funds stolen from my card. It took 45 days to have them return the money but now they have cancelled the card and have stated it will take 2 weeks to receive a refund check?! What kind of scam is this!

I have had my Green Dot card for 5 months, and recently I added some money into my account, and have balance of $933.77, which I was planning to use to pay for plane ticket. When I went to make the purchase, it was declined. I found out that my Green Dot card is now blocked, and it is holding my money $933.77. It's been 5 days now, I've called many times, and just sent in online message to their customer service. I hope this gets resolved, this is very fraudulent of this company. I will attach pic of my balance on my account, and also past transactions in September. I've been using this card smoothly, and all of a sudden they block my card.

I purchased a MoneyPak card to load funds on prepaid. They had to verify my identity. I submitted appropriate documents. Been over a week and no response whatsoever. There's no phone number to contact anyone. No email. Nothing. Why are they allowed to stay in business.

I was told that with a Visa backing if I ever had a problem with my card it would be handled. Well, I had a problem. Someone took almost $2,000 out of my account without my knowledge. I called. Told them even at what ATM it was!! (It was in my statement!) Still they denied my dispute, and said customer service has no more information. ATM machines have cameras! There's cameras everywhere now! I've never had a dispute or problem. This is unfair, and unjust.

I received the new card with my name on it. Called the phone number indicated for access. Followed all directions then used the card for Instacart. After, I went to Walmart. Attempted to use card as debit. Said PIN was incorrect. The PIN was never any different. My son and I were verifying all the steps together. There was never a different PIN. Of course we attempted to run it as a credit. Declined. After several attempts called the Greendot.com. It indicated that I needed to sign on. Online. I drove home without groceries. Signed on. Same PIN. Drove back. Card declined. Both operators wanted to explain this outcome as my fault in entering PIN. That was at all what happened.

I got a MasterCard debit card just today and loaded it with 140$. I tried ordering something online and it kept denying my purchase even though I had enough money for it. I called the customer service # for the debit cards and it says I can only make in store purchases. Is it possible for me to withdraw the money out of the card? I am starting to regret putting it in the card in the first place, even though it is highly possible I put in some wrong information while registering the card.

I've registered my card and it's not working when I add it to anything. But it's still taking the monthly fee? That seems like the only thing that works! I would like the number to talk to an assistance because this is unacceptable! Is it because I am under 18? But that still gives it no right to take my money. I am not waiting 4 years. They can transfer my information into one of my parents' account if that's the problem. But I would love if they not steal my money.

Finally sweet relief!! I was contacted by very Helpful Agent Daniel. He credited my money back instantly and assured my other claim would be in my account in 3-5 days. Thank you so much especially right in the midst of the holiday season!

I purchased a Green Dot card on a Friday. I put 150.00 on to the card to pay myself phone bill. I come home to pay my bill. It declined to my card. When I called to see why it declined my card had been locked for suspicious activity. I had to submit a photocopy ID online. Being that I was using that card to pay myself phone bill with I had no way to submit an online ID. So now it's been 5 days since I loaded this card. I still cannot receive my money or use the card. When you try to call and talk to a customer service person they will not let you speak to nobody. It's an automated system that says they know no more information. You just have to wait. The worst customer service I've ever seen And for them to be able to hold on to your money for this long is absolutely unacceptable.

Thank you for prompt response and elimination of fee associated with this card.

I purchased a Green Dot at the register card for $500.00. After trying to load the money onto my prepaid rush card it failed to load and asked me to submit my ID for verification and I would receive an email within 72 hrs advising how to proceed. I uploaded my info but never received an email. I then submitted a dispute form and was advised that I would receive an refund by regular mail within 10 business days. It has been over 20 business days, I have not received a refund, and have contacted them via email every day for 20 days because you cannot speak to anyone when you call their support number. I have not received any responses to my emails nor have I received my refund yet. This is a ridiculous company that I will never do business with anymore.

I have uploaded my documents (front & back of driver's license) over six times and Green Dot keeps telling me the documents are not legible. I have had $500.00 on this card for over a month and cannot get access to it. I have called Green Dot and when I enter my card number, they tell me the documents I uploaded are not legible and to resend them. Then I get a good-bye. The documents are definitely legible. My phone takes excellent pictures and they are not skewed, PERFECTLY CLEAR. This is absolutely ridiculous and I want my money. I am a General Manager in the customer service industry and this is the worst service ever. Cannot get a live person or my money. Please help!

I got a Green Dot card in mid-October. I tried to use it for purchases and no one would accept the payments. I was then informed I had to fill up all information online to be able to use it. After filling all the required information I still could not use the card. I gave up on using it. Every time I called to get someone on the phone to assist me took me at least 40 minutes to an hour to finally have someone to tell me there was information never filled. I got online again and again to complete or modify any errors. Got on the phone over and over with the reps to have no solution.

I bought this card solely to make online purchases. It cost $1.95 for the card itself and they will charge $7.95 per month to do absolutely nothing. I have them more personal information than is required to register to vote or interview for a job (name, address, a bunch of previous addresses, date of birth, social security number, phone number, etc. etc. etc.) but couldn't remember how long I'd lived at my current resident (and only had three minutes.)

I have had Green Dot Card for a year and my husband is an authorized user. Oct 28-29-2017 we noticed 3 transactions that weren't made by us and were made 209 miles away. I have completed a dispute form along with making a police report and sending pictures of where my husband and I were at the time of these transactions. I have disputed these items 3 times and 3 times they have denied to return my money in which adds up to $1029. I have explained that I am an ordained minister and from Oct. 27-29-2017 we were out of town and have proof. Like pictures transactions that we made at the locations we were at but they keep denying my dispute. 1 customer rep had the nerve to tell me that I should just accept the denial.

I purchased a Green Dot card at CVS. It will not let me use it and I have all of my money on it. There is no way to talk to anyone and CVS says they can’t help. These cards are a rip off and I really wish someone would get in touch with me so I can get my money back.

Had to pay a bill only had cash. So I get a Green Dot card. They took $8 on top of the $2 I paid for it. Needless to say I don't have enough to pay my bill now. Never again and it will cost me more money to put more funds on my card. A lot of small print. Wouldn't use again.

I recently got the card, loaded it with cash & registered the card online, everything is set up and ready to go. As I go to order an item off of eBay my payment method is declined!!! I'm so dissatisfied with this company! I can't make any sort of payments because if I do it gets declined❕❕

After speaking with Daniel in corporate my issue with the replacement cards and the blocked account was resolved promptly and efficiently. Thanks to him we plan to remain loyal customers of greendot!

I am highly upset. Your customer reps were rude did not try and. Help my employer sent in the deposits to you guys. Still no money. I'm on the verge of losing my place and all your reps keep saying is the funds haven't been released by my employer which I have proof they have. This has never happened to me with you guys. Please help.

So now I have to wait 2 weeks for a refund. I gave them all my information including my Social Security number and yet they couldn't verify me. I am so pissed that I have to wait at least 2 weeks to get my money back! I just think it so wrong. What if I needed that money I put on the card for gas or something? They should not be able to get away with it. I am trying to make myself more responsible with money and now this?

I was setting up the square reader, swiped my card thru Android, and did the refund like the tutorial asked. ALL my funds were taken off and put on hold for 9 days and when I called and asked to speak with a supervisor, because after 45 minutes of being on hold an agent answers says, "Let me get you to activation services" (funny I thought that's the number I called from back of card) and hung up on me. They couldn't verify my identity and because of this I could not speak with a supervisor, and my fund were being held for no reason.

After purchasing a refill card for my son and he attempted to use it the refill had already been used within 10 minutes of my purchase. So therefore I went back to the store where I purchased the refill and they contacted Green Dot for me and I spoke to them over the phone and went home and did all the necessary steps I was told to do by Green Dot to get an answer on what happened and was supposed to be contacted in 5 business days. And here it is a month later and no one from Green Dot have tried to contact me about my problem.

I purchased a Green Dot prepaid card and it would not activate. I went back to the store and they said it wasn't their problem and to contact Green Dot. Unfortunately, it appears to be very difficult to get any contact with a living person. Their automated system needs a lot of improvement. The phone nor the message to the company helped. I would really like to get my money back. I have the documentation to prove it. Thus, here I am writing a review in attempt to resolve this issue. It appeared to have worked for another customer.

I bought this card from a local pharmacy chain in the hopes that I could send money to my niece. I registered the card, set up to get a debit card and tried to the create a login account... Nothing worked. She needed that money right away. Now she's in the hole because of this. I had always be leery about utilizing cards like this. It turns out my fears have been proven to be correct. Too many roadblocks, too many hidden fees and too much hassle for something extremely simple. I will never, ever invest another dime with this company again.

I have been a Green Dot customer for many years and never had an issue until recently. I decided to try out the Green Dot paper checks and had a terrible experience. I called Green Dot Customer Support before even trying to attempt to use one since I was unsure if my method of using the Green Dot checks would work. I asked the Customer Service rep if a Green Dot paper check could be used and processed as an eCheck ACH transaction. The representative said yes but it would have to be preauthorized first. He even commended me by saying that most people wouldn’t even ask a question like this beforehand and would just put a transaction through without even asking.

DO NOT EVER BUY A GREEN DOT CARD OR MONEYPAK YOU WILL GET SCAMMED! I tried to upload money from Green Dot MoneyPak to my account now debit card it did not work. I was asked to upload my driver lic. to verify my id. (Mind you I had used them before and had a Green Dot MoneyPak account already.) They said it would take 30 mins to a day to get back to me. Moneypak.com was taking too long to get back to me. After trying to call their 800 number they give you on the website you can not even get to talk to anyone unless you have a Green Dot debit card so if you just buy a MoneyPak they will not talk to you, you get a message and the call is dropped.

I bought a Green Dot card today. Load $300. After the phone activation a customer service rep began asking me a ton of random questions about past vehicle information that I no longer have possession of. With that being said there was a message left stating that I can only do in person transactions, no online orders but that's what I purchased the card for. I need help asap. Every number I call I get no luck with actually speaking with someone.

This is possibly the most frustrating experience of my life. My son was given $50 Green Dot gift card as birthday gift. When we try to activate the card there is error message "invalid number." Without registering your card, there is absolutely NO WAY to get any help. You cannot call the bank or Walmart. All numbers are automated and begin by entering card number... which is invalid. Walmart store cannot help without a receipt. It is an endless cycle of trying to get help and having no possible avenue for that help... for 8 months! Basically Green Dot Bank stole $50 from a grandmother at Walmart. It is shameless. Please beware when you purchase these cards. If you cannot get past step one then your money is lost.

I loved my Green Dot card, until I started realizing that Green Dot Bank for some reason haven’t refunded my account. I placed an order. They GrubHub “Pollo Tropical” over $20. GrubHub got hold of me and send me the authorization transaction ID. There is no customer service or FAQ. Or even a place to send an email. This was Oct 31st. It’s almost December. Green Dot have never made a cancellation or refund back money GrubHub refunded to them.

We have the Green Dot reloadable card that charges 9.99 A month but at the end of the 12 month term you get up to $100 dollars back. It worked great and our 2 main direct deposits always came at the same time. My social security payments came 4 days before scheduled and my husband's paycheck always came 2 days early. Immediately after being with them for a year our deposits no longer come early. Don't think that's how you should treat long term customers.

When I got my card I went home and registered it and there were so many questions that I thought were unnecessary so I might've screwed up my information but for some reason I can't use my card online. I would like to maybe reset my account and try again or talk to somebody in person on the telephone because I am very disappointed.

I having been dealing with this card for over a year. Everything is good until you have a problem and need to talk to someone about a charge or a disputing. You might as well let it stay. They are no help with the worst service. One reason I have to get a real bank card???

I was charged multiple times in different amounts on the same day. It left my negative over $700 which I immediately address to the dispute office at Green Dot. I got copies of the merchant who the card states that made that transaction showing that they only charged me once and it was put back on my card the next day. I did not received service from the merchant because when they swipe my card it said insufficient funds. I gave them the copy from the merchant showing what they charged and what they returned on my card. This case was open twice for the same issue. The first time I was denied because they said the merchant stated it was true charges. The second time I was denied because they said it is a copy of the original complaint. Each time before I submitted the dispute I talked to someone on the phone in the dispute office.

As the subject line indicates, we've been very happy customers of Green Dot with very few issues that were addressed to our satisfaction... UNTIL about a month ago. My husband’s card was cloned and used in California (we live in Pennsylvania) for $150.00 in phone card purchases at a Rite Aid store there. This issue was resolved to our satisfaction and the money returned. We should have left well enough alone. Then we decided to get my husband a card (a second card) using my account. In other words we were closing his Green Dot account. The request for a second card in his name went thru, the fee deducted from my account. We transferred his direct deposits over to my existing account. We never received his card.

I just bought this card again after 2 years. Before I had no issues at all with ordering offline but on 11/24 Black Friday I purchased a card at a local pharmacy. 180$ to shop online for Black Friday and I've had nothing but issues along the way trying to register the card. It told me due to internal errors my request couldn't be completed then made me wait 24 hours to retry, I finally register the card but now every time try to make an online transaction it tells me my transaction has been declined by the card provider. When I call support and enter my 16 digit card number and the expiration date it tells me that no card with this number exists but I am able to log onto my online account and they tell me that card balance via phone, this is ridiculous. I've never been so frustrated. I'm soo close to canceling this card and just never buying from Green Dot again. All I want to do is use the card for what it was intended for not spend a week trying to get it to work.

Ugh terrible, I hate that they have a monthly fee and they take $7 out of your amount, I put $70 on the card and wanted to purchase some items online that’s costed around $60. I ended up not having enough because of the “monthly fee” which sucks.

This was my first time purchasing card. I had used it at an hotel. The hotel had made an error on charging the card and did the refund within ten minutes of the first transaction. I called customers service who just talks over you and you can tell they are reading a script. Was just terrible. I explained that the hotel has already put the refund through and my money should be credited back immediately. I have a banking background so I know how fast a refund can be done. The rep says I have to basically wait 12 days to get my money back which is unacceptable especially when you are out of town.

I placed an online order with a merchant on 11/16/17. The full amount was pre-authorized on the card, as expected. Part of my order was for in-store pickup and the other part was for shop to home because that particular item was not available in store. When I picked up my in-store portion of the order that same day, my card was charged for that portion of the order and went through on 11/17/17.

Bought a prepaid debit card with $500.00 balance. When I tried to register it THEIR machine screwed up. It shut down registration and there is no way to contact Green Dot by phone. Spent hours trying. Their "customer complaint form" online is worthless as my problem isn't addressed. No phone number to get to a live person, no help from a machine. I cannot contact these people, any way. They are holding five hundred dollars of my money. I can't get it or talk to anyone about it. The feds are useless. My state attorney general is useless. I'm out 500 bucks and they just successfully STOLE it from me. I rate them the worst possible business to have any dealings with. Considering I have seen identical problems in online forums regarding this company, it seems stealing is their reason for being.

Both my debit card and credit card were damaged this weekend, and have to wait 7-10 days for replacements. With bills to pay online, I got cash from my credit union to purchased a Walmart Debit Visa card. The nightmare began when I tried to activate online. I entered all the information on the card CORRECTLY, but kept getting message that information was not correct. I then called to activate over the phone. After entered everything for an automated system, I got to speak to a customer service rep. He asked my first name, then said, "I see your last name is **. Is that correct?" He then went on ask my address, cell phone number, date of birth, and Social Security number.

I ordered a card and loaded $500 in it on Nov 8. When I tried to use it, it was declined. Attempted to log in on the app and it said the account was closed. When I logged on to the Green Dot website it showed a zero balance and it showed some PIN dispute transactions; which, I have no idea what that means (image attached). I cannot get through to anyone on customer service and the automated system says "Account is Closed and cannot be re-opened".

My son father brought a 500$ MoneyPak and when I tried to load my card I had to send pic of my ID and I still never received my money. Now they saying the MoneyPak number is invalid. This is horrible. Now my son won't have a Christmas 'cause Green Dot Moneypak decided to steal 500$ from him. I want my money and I want it now.

Purchase a Green Dot card at a store registered it online and then it told me that it couldn't verify my name and social security card. The page crashed and I'm now stuck between registering my card and creating a user ID and login. I can't access my account because my card has been registered and I can't login because it never told me to create a password or login. I don't know if my new card’s on the way which means I can't use it for the purchase and actually bought it for. Customer support number is pointless. There are no live humans working at Green Dot.

I use this card to pay my car ins and car payment using the ACH method. My car insurance never shows that they received my transactions when I look at my transactions made. At the current moment they are saying my insurance is canceled. I reviewed everywhere on my account on website for Walmart Money Card and there is nothing on there that refers to these payments. I have not had a problem in the past until now. I viewed funding reversals and all the rest of the option under transactions. How can I check for ACH payments made to this company. I have left my account with plenty of money on it for a 3-5 day clearance. I need to resolve this ASAP.

I had this card for 2 months. I paid to purchase the card and there is a monthly fee of $7.95. Their telephone customer service is the worst! I moved to a small town with only 1 bank and needed something that could be used across the US. This company advertises about the many places their card can be used. I mainly needed it to pay my cell phone bill. Come to find out my cell phone company won't accept a debit card from an online bank. I couldn't get this information from Green Dot as their customer service people can't seem to understand or don't care. I got this information from my cell phone company. I tried to use the card for a car riding service, they didn't accept this card either. I spent more time on the phone trying to find out where I could use the card and ended up canceling the card so they didn't take the next monthly fee.

I bought a card for $500 dollars. I set up my account to redeem it. The website locked me out of my account. The only 2 options I had were to reset my password or log in. I successfully reset my password, logged on to the site, made a new password. Then it took me to the log in screen, I entered the new password after it confirmed that the reset and new password were successful. It said that the password was wrong.

After writing my review I was contacted by a corporate representative and they reversed their decision on my dispute from denied to in my favor and I received a full credit back to my account within 24 hours!

On October 5th, I purchase a Green Dot card at Walgreens store in Goodlettsville, Tn. on Long Hollow Pike. Uploaded a large amount of money onto the MoneyPak card at the register. The clerk need to see my I.D. which was my driver’s license. Immediately after arriving back to my house, I scratch off the back of the card with the unclosed numbers and text them to the person of who I always sent the money to. When a transaction is done you wait at least 10 to 20 minutes to see if it’s there because he has an account with Green Dot.

I wouldn't give them either green star, but this site wouldn't let me do so. I bought two cards last December and have never used them. I can't talk to a human and on the non-human recording I am told they have no remaining balance. How can a $ 50 card never used have no balance? I will never buy another one and I am surprised that Steve Harvey endorses such a worthless company. I am fed up!

Green Dot sucks, every time I get a card or I do anything with the card it's nothing but bad news. There's nothing but issues with this ** business. I'm advising everyone around the world to never get a card ever!! Green Dot will take your money. Block your card for no reason. Charge you up the ** to call them, even if it's a minor issues they charge you $8.00.

Green Dot Prepaid Visa is destroying my life. If I could give negative stars I would. My nightmare with this card started on 11.8.17. My account has been low on funds and I was waiting for my direct deposit to come through. After finally having gotten my direct deposit, deposited into my account... I has no idea of them inept, horrible customer service that would follow, finding out my car has been blocked, for no other reason than a credit gas been sold to my account from Green Dot and I was issued a new card while deactivating the one that I had been using for almost a year.

The other day I had purchased a card loading $60 onto it. On the upside, the card did allow me to purchase several things at Wawa in store leaving me with a balance of $33. However, when I had went to purchase something today online it had declined it. Even though the item (a McFlurry through UberEATS) was under 10 dollars. I also had tried to buy an item through Amazon yesterday having it get declined as well.

I bought this card because it is one of the only pre-paid cards you can use internationally online. But, your information had to be verified for this to prevent scamming. That's fine and dandy, but the company insists they can confirm my information after giving them all my info and checking it several times. Without this, the card is completely useless because the only places I can use it is IN PERSON. I could use cash for this. I could have used my bank for this. The only reason I did not use my bank only because my bank had been closed for days and I needed a card for an online payment that had a short window.

Card was supposed to be a temporary fix whilst I waited for a replacement with my usual bank, but also looked for a long term pre-paid provider if things worked out. Buying process was simple - Rite Aid recommended the card, 300+ loaded on, walked out. No feeling that this would be anything but pleasant. First and final hurdle - I could not be verified even though details are perfect. Fought with a well-designed "anything-but-an-operator" phone system until I got hold of someone. Admittedly they were well spoken and pleasant to speak to, but bluntly told me I couldn't re-verify and I could use the card in stores only - which is absolutely pointless.

Right off the bat, I couldn't use my card. I tried to register it, and had to do a CAPTCHA. I passed it, and the screen said "ok" which I clicked on three times which then changed the screen to "You have been locked out for 24 hours." What the hell? Then, after waiting a full day, I registered my card successfully today. Only, now it says I can't use my card online. It LITERALLY says on the terms I can use it anywhere, online, where VISA cards are accepted. Green Dot is utter **, and I don't know how they haven't been shut down for fraud. Their verification questions made no sense either, asking which towns I've lived in. I haven't lived in any of the ones given, but to that, they said I was wrong! Unbelievable, I should never have trusted this company.

I received two Green Dot gift cards with $200 on each card. When I try to activate the cards online and over the phone all I get is "invalid card". This is highly upsetting as I have $400 trapped on these cards that I cannot access. Additionally, the phone system will not allow me to speak with anyone to address this situation. It repeatedly insists that I activate the card which is the entire problem. I am extremely dissatisfied with this service and feel like this is a huge scam as I have read that many other people are having the same problem and getting the same run around!!!!

I recently purchased a Visa Green Dot prepaid card to buy some things online but after trying to register the card I did not feel safe putting all my information including my social security number on their website for a prepaid card. After realizing I needed to put in my social I decided to call the company to request a refund and was quickly able to talk to a customer service personnel who took my information and said it would take about two weeks for the refund to reach me.

I bought a card, put $150.00 on it, my receipt says it's activated but when I try to use it it's declined. Not only is this embarrassing but I need what I was trying to buy. No one at Green Dot talk with as they have a recorded message. This is no way to keep customers Green Dot.

I have had this card for years. I recently lost my card and called 10/23/17 to request a replacement. Requested expedited service. Never received the replacement card. On 11/1/17, I called customer service. 36 minutes and their solution was to send me ANOTHER replacement card. Was told they would return the funds charged for expedited service and I would have my new replacement card on an expedited basis at no charge. I would have my new card in 3 business days. Fast forward to 11/6/17 I spent another 38 minutes on the phone finally got a supervisor who told me I would have my card by 11/10/17, maybe sooner.

I called customer service about two unauthorized transactions on my account. My card was canceled out and I received a new card. However my new card came locked. So when I call I can't speak to no one. It says my account has been closed. I'm a single mother of four young children and I need my money. I'm facing eviction if I can not pay the rest of my rent. It's already 10 days late. I don't know what to do. Can someone from this company please give me a call at ** AS SOON AS POSSIBLE BEFORE WE BECOME HOMELESS. THANK YOU.

I have to admit I was surprised to hear back from Green Dot again seeing when I 1st spoke to them they said there was nothing they could do. Upon further investigation they were able to see that the money was indeed stolen and who stole it, but unable to actually do anything about it. They did however refund about $100 for various fees and as a courtesy. Although I was not able to get the full amount back I do appreciate them looking into the matter and at least trying to give some of the money back. However they do know this is an ongoing problem with the MoneyPak company, Green Dot continues to do business with them ultimately allowing them to continue this scam. Lesson learned though. Never give anyone including a representative the information off the card. Thank you for getting back with me.

I bought a card on Tuesday Nov 7. I put exactly $93.00. I went home & activated it but when I tried to buy something online it kept saying check card info. Everything was correct. I try to buy another thing for 2 bucks and still can't buy. So I try to call Green Dot and they say my social security is invalid, when it isn't! I need to buy this thing online asap. I used my only money on that card! Yet I can't use it? Can't even get past the first step when I call??? Green dot better contact me and fix this! It's an emergency. Please does anyone know what to do??

I bought a Green Dot prepaid card. When I tried to activate and register the card online the website told me I cannot verify your information. WTF. I have a debit card already so I don't understand why in the hell they can't verify me. I also bought cards several times with Green Dot in the past so again WTF! The message told me that I can use the card for personal shopping but not online shopping which is what I bought the card for in the first place. While reading several reviews I see that this same issue is happening with countless other people.

I reported my card lost. The next day my account was blocked. It directed me to submit documents. The page did not work. I repeatedly called customer service, never could get a human on the phone. The automated system kept saying that I didnt have the right information, and hung up on me. I am very upset, and will stop my direct deposit into this account!!! I cant access my money!!! I am VERY angry!!!

This card is not safe. Someone was able to make online purchases with my card. They spend 87.96 on flowers from FTD.com. I've been getting the run around from this company instead of receiving my money back. I wasn't even alerted that my card was being used. I think there is a security breach on the companies side. I don't trust this card and will be getting a Capital One account instead. At least I will know that my money and account is being protected.

I purchased a GreenDot prepaid Visa. Registered and activated the card. I made on purchase on Amazon. I received an email from GreenDot stressing my card had been locked due to suspicious activity. They required a copy of my driver's license. I sent that in, and received no reply. 2 weeks the card is locked. Upon going on to their Facebook page, I am reading hundreds of complaints filed for the very same problem I am having. People have lost hundreds of dollars to this scam. They send the required info, and are told they are not legible. Same thing I was.

I purchased a card in order to help my brother financially. I was told the money on this card could be transferred to his card. Turns out I was sold the wrong kind of card and I could not transfer the money. I never used the card, but they charge fees every month even if you never use it. I tried to cancel a couple of weeks ago but told most of it had been lost in fees. They could reverse one of the fees but I would have to call back to get the full amount. When I called back, I was told they had reversed one fee but another fee had been charged yesterday and there was nothing they could do about it. I've been dealing with a sick child at home and now I've just been swindled out of $40!!! Buyer beware!!!

I purchased this card to buy a birthday present and get it ordered in time, the clerk said I could go online and use it right away, unable to buy present online. Called Green Dot and they said have to wait 8 hours to spend my money. Complete waste. Should have bought a gift card so I could order the gift on time. Thanks Green Dot. Will not be able to get it shipped today because of your 8 hour wait. You guys failed to disclose on packaging or anyway whatsoever.

I was given two Green Dot cards as gifts. I have been charged too many fees so I decided to use the balance and close the cards. I had trouble setting up both cards to begin with so I should have known it would be a headache to use them and another to close them. I have been charged a fee on one card AFTER I used up the balance and am worried that the store I used the card will decline my purchase a day after the transaction.

I'm updating my rating from 1 to 5 stars because once the ball got rolling my issue was resolved with a friendly voice and extra effort was put forth to make sure I was satisfied with what steps were made to resolve it. I'm pleasantly surprised and have changed my thoughts about this company. It let me know that my voice was heard when I got a response back to my review. I hate that it had to come to this but like I said, I'm more than satisfied with the result and in my case I do feel like they went the extra mile to solve it. Thanks corporate! :)