Green Dot Prepaid Cards Reviews

I deposited funds into a MoneyPak and was contacted by the MoneyPak customer service desk (866-795-7597). These fraudsters guaranteed that they would protected my money and ended up swindling me out of my money... I was unable to load funds onto a Visa debit card even though the card was compatible with Green Dot.

I have had an acct for 10yrs with bank. I have direct deposit my payroll, my automatic payments, everything with this bank and today after 10 yrs my card doesn't work. I have no access to my money. Can't get anyone to answer the automated just says my refund was requested on the 8th but I didn't request a refund and damn sure didn't request to close my account. How can they just do that. My payroll will be directly deposited on Monday and it's already been processed and they have closed my account. Can this be legal?

Green Dot Corp. has frozen my tax refund for over two weeks now. It’s keeping me from my money, and delaying access to a much-needed tax refund. I planned to use it for car repairs and to help get caught up on bills. It is very frustrating. I have a Wal-Mart GoBank card, which is run by Green Dot. After my refund was deposited, Green Dot froze the card and asked me to send a picture of my Florida state identification card to verify the account. I’ve been trying to get them to release the money for more than two weeks now. I’ve submitted photos of my ID a number of times. Green Dot kept said they weren’t readable and I’ve spent hours on the phone with customer service agents trying to resolve the problem.

I have no clue how to reach a live person. I have two cards with Green Dot. I love my card and it's very convenient especially with mobile banking. One day I was purchased food and my card decline knowing I had money in my account. I call the same number over and over again and could not get pass the automatic system. I've provide my picture id and able to log into my account. But my card is block and I still have funds in my account.

I loved my Green Dot card... until there was a problem! I have 10 fraudulent charges on my card from some grocery store I've never heard of in Mexico. These fraudulent charges resulted in about $160 being taken from my account. I noticed the charges while they were still pending. I called customer support and talked to a very nice rep. She told me that since the charges were still pending, she could block the transactions and the money would not be taken from my account. She also disabled my card and sent me a new one. She reassured me that my direct deposits would continue as normal. Well, all of this was a lie. She did not stop the pending transactions.

I have been waiting on a card to get my money off it and haven't received it yet. They sent me a card that was blocked and my tax return was loaded on the card. I also paid for a 3-day rush card and haven't received that either. This company is horrible. I have made complaints with BBB & FDIC. They continue to lie about my card that I haven't received.

Do not go to this bank! I have been hung up on, lied to and nothing but dissatisfied. I told a customer care rep NOT to cancel my card, and that I needed to transfer my money first, she went ahead and cancelled the card, and denied me expedited shipping and refused to help me. I was calling back for weeks trying to get them to do a simple transfer and they were being rude, nasty & just horrible. Steer clear! Go to Bank of America.

I'm warning every person. This bank is a big piece of **. Customer service sucks. If you lose your card you have to wait 7-10 days for a new one. You won't be able to get your money without the card. Prepare to struggle... if you expedite to “3” days 15 not even 3 days if you lost your card a Friday... Stay away from them. If you need help they are really bad with phones. Go to any other bank. You won't be happy. They don’t meet the expectations of client regardless of how long you have had them.

I was shorted 25 on my card. Kept calling and getting folk that could barely speak English. I kept telling them if they added up what I spent minus my deposit they could see my account was off by 24 and some change. It happened cause Walmart held $98 for an order I placed but 1 item was no longer available so Walmart release the $98 and billed for the items sent. It’s right there in black and white and can be resolved with a calculator but they just kept hanging up on me and telling me they didn’t see a $98 charge. I wouldn’t use a Green Dot card if it meant saving my life. The WORST customer service I have ever encountered. I guess wherever they are located they have no concept of checks and balances. Never trusting them with my money ever again. And wouldn’t recommend them to anything or anyone.

Purchased 2 Green Dot cards From Dollar General. When I went to set the cards up it told me the information was invalid. Took about an hour on hold before I could even talk to anybody. They told me the cards were already set up which impossible because I had just open the package to set them up. I filled out the fraud report online and sent copies of the cards and the receipts. They told me it would be a few days to investigate but I still have heard nothing through phone or email. When I tried to call today it keeps saying the information I entered is wrong and it hangs up. I just want my money. I put $500 on both those cards a total of $1000! I work too hard to just let my money go. I need my money back! This was the worst decision I could have ever made in my whole entire life! How can get my money back?

I have been using Green Dot cards for maybe a year. I have recently file two disputes in the last 2 months. One for 115. 00 and the other for 1,000.00. I had no trouble with my dispute and received my money back accordingly. I get my child support on this card also and it's always there on time.

When I filed my taxes through TurboTax like I do every year at the end of the filing it asked if I would like to apply for the TurboTax prepaid card and I chose yes but since I did not have a bank account to have my money direct deposited to. I kept track of my money and was told that my money and had been loaded onto my account on February 14th and my card would be sent out shortly. I never received the card. I waited 2 weeks order to card claiming that my card was not received. They charged me $5. I never received that card.

Daniel from Green Dot called after I had an experience where I only put $10 on a prepaid card, not realizing I was subject to a $7.95 monthly fee. I was very frustrated with the help provided on Facebook (Not helpful). They didn't seem willing to budge. I have yet to use my card to make sure the money is truly on it, but he said he not only restored my $7.95, but added $25 for my inconvenience. If everything happens according to the way I was told. I will be back to let you know, and if it doesn't happen according to what I was told, I will also let you know.

This is the absolute WORST company. I have spent all day searching to find a number I can talk to a real person. Y'all have locked my funds up and we never received our replacement card that was supposed to arrive no later than TWO DAYS AGO. And now we are stuck with our money locked in there. I want to be called IMMEDIATELY. People have bills to pay and you guys are literally holding money from people. How are you upholding this business?!

So I just got my card. Noticed optional unlimited use for a small fee. After my first use I got a 8$ charge though must be a mix up and find out that even though I opt out of the unlimited use I am still charged 8$ a month for using it. That is stupid and more pricey than the others I have used. Nowhere on the package does it say you will be charged 8 dollars for using. Strongly advise staying away.

I had my return sent to my Green Dot card. My return was released and they still don't have my refund. Now I can't get through to speak to anyone on the phone. I will never use Green Dot again or refer it to anyone. I need my money. I have never had this problem with any other company. Just this one. I hate it!!! Do not use this company.

I ordered 2 cards through TurboTax and only have received one. And my money has been deposited but yet still haven't received the card. I can't even get anywhere with customer service. Because they want the card number that I haven't even received yet. I'm getting a bit irritated with this and never will I go through TurboTax again.

To whom it may concern. My 14 yr old son went to CVS pharmacy and they let him purchase a Green Dot card and he put $22.00 on the card and didn't have it a day and they took $7.95 off the card and left $14.05 on the card and it will not let him use the card and sent him an email for someone name Margarita and he put his username ** and email. ** card number: ** CVC ** expiration 11/19. I would like to have my money back.

I set up my direct deposit with Green Dot so I could have access to my paycheck on Wednesday instead of Friday. I’ve had this about 6 months and only twice has my money gone on my card on Wednesday. It normally goes in Thursday morning to wee hours Friday morning. This makes no sense to me as I work for a huge company that has a payroll deadline because the employees have online access to payroll. I can actually view my check online before payday Friday yet Green Dot hasn’t loaded my card!! I can, with the click of a button change it to go back into my local bank account where my husband's check is deposited. If this continues... I will. I have no other use for Green Dot other than wanting my money early.

I used TurboTax to do my refunds this year. Well my debit card never came in the mail and to call Green Dot you need the last 4 of the card that I don't have. TurboTax said it's up to Green Dot to replace my card so no help from them.

We requested for my brothers tax return to be placed on Green Dot card. The return has been deposited but we did not get card. We have called every day and the machine does not recognize his account information. Then I went on FB and sent a message. I was told that they only call during certain hours and what time did I want to be called. I requested 8am as that is before he goes to therapy. They called today at 434pm. I could not get him on the phone and the representative did not give us options. I asked to speak to supervisor and mentioned that I have power of attorney and can supply. But she hangs up.

I do not recommend Green Dot, I have been trying to get my card since the 31st of January. After the second time using the chat service it said the chat was down and it would be back up shortly, ten days later and it's still not active. I have tried to send emails about the problems and the reply is supposed to be one to two business days. It has been five days now and no reply. They are also trying to charge me for the card that I never received. So do not try Green Dot.

Purchased a card at Family Dollar, 2.85. Loaded 40.00, went to register the card and can't till one comes in the Mail. To add injury to insult, they charged us 7.95 for account maintenance. Now we are 32.00 of the 40 plus. And still can't use their "Service". Lesson learned. Run.

I am still waiting for my card, I have been waiting 2 months and they have claimed to send 4 cards and I can't access my refund, they won't help with any questions. They just say to wait longer. I have contacted USPS and they say there was never a card mailed to me, I need help. I'm broke and have a daughter?

When I lost my card one of them told me that I would receive my card in the mail by March 1. So the next day or so I called back and this time they have me a different date. March 2. So when March 1 come I call back. Now they tell after the fact to send in my picture ID. Today is March 6 and I still haven't receive my card yet. I think something should be done with this company.

I started with this prepaid card almost a month and when I tell you I dont care what fake reviews are being posted I don't wish this unprofessional lies etc on anyone. I have 2 traction that has loaded. Still has not post to my account. My account has posted before and now it's some b.s. etc... I don't even wanna give them a star.

I am so happy and pleased that one of Green Dot Corporation representatives help get my green dot account active again. He was very nice caring and determine... And I appreciate everything he did for me... And I will continue to use their services after all. Sometimes you just have to find the right person to talk to!!! Thank you.

My transactions have been denied from the first attempt. Now they have blocked my card for suspicious activity. Every transaction I have attempted to make is linked or for the phone number I registered my card with. I don't understand why my card was first declined now blocked. I called Green Dot. First I couldn't get a representative. When I finally figured out how to speak to a live person she was one of the supervisors who refused to let me speak to her supervisors. The following day I called back again. I tried to cancel my card which I was denied due to the block needing to be lifted. I asked for a number I could call where I can talk to someone who can likely solve my issue.

If there was a way to give a below one star rating to the Green Dot Company for holding up my tax refund, I would do so. They have made receiving my 2017 Federal Tax Refund more complicated than it needed to be. First, because they do not allow for actual direct deposit onto a Green Dot Card, but require the person to go in and amend their banking information to match a new direct deposit number after your taxes are filed, only made the whole process confusing and complicated. The Green Dot Company is horrible, and the IRS went the cheapest way possible to get people their money. I also think that the IRS should have to deal with the Green Dot Company as a consumer to understand exactly the torture that we are going through by trying to receive a refund through them.

I had the card 5 years! Lost my card order new. Customer service told me 3-7 days. I have no money until then so customer service told me go buy me a new card temporarily then they can put 300 dollars of my money on there so me and my kids can have money. I did. Then they say, "No you got to go back to Walmart put 20 dollars on it then call us back." Ok this my last 20 I had to my name! I call back they tell me your name spell different. I ask how is that possible? Customer service say, "No we can’t give you any money. Just wait on your new card!" 6 days later my card comes. I call to activate. They say, "No the card has a hold on it!"

Green Dot been taking people money. I had a purchase at Walmart online. Well Walmart charged me twice. They held a payment and took money and gave it back but my 139$ that they refunded me I never got back because Green Dot would not give me my money. I talked to 2 agents. First one said I was getting my refund on the 2nd of March then the 2nd came I talk to someone else they say you will get your refund by the 5th now 2 different dates. Then spoke to this rude agent Ren agent #**. She was very rude. Told me I had no refund and all I got back was 9 dollars. They took the transaction off my transactions on Green Dot so now there is no record of it on my transactions. Now they shady don't use them.

Thanks Greendot for assisting me with my concerns. I am 100% satisfied with the resolution!!!!

I mistakenly thought that the Green Dot cards were gift cards, but the recipients informed me that the cards were refillable debit cards, with substantial monthly fees. After requesting refunds for two $100 cards, and fully complying with Green Dot's website’s directions for refund requests, I waited for the refunds but none came. The company representative said that I had been notified by mail of the refund denial, but I did not receive a letter.

My taxes were supposed to get deposited onto a Green Dot prepaid card, which should have been to me in 10 business days. That was on Feb 11th... still no card. I call all their numbers which take me to an automated system that "does not recognize my information" and hangs up on me. My refund is deposited into this account that I cannot get a hold of nor can I contact a real person to have them send me a new card. My refund has been deposited in this account that I have absolutely no access to since Feb 22nd. I will be reporting this company to the BBB as there is NO reason they shouldn't have a customer service phone number to deal with situations like this besides an automated system that hangs up on me. I am just disgusted with this company completely. Never again will I do any sort of business with them and I will see to it that nobody I know does either!

First of all, I could have received my income tax direct deposit without any of the fees or limits a prepaid card gives you. Second... Turbotax said the cash advance card would be received in 3-5 days. Then once you fill out the Green Dot application you read 5-10 days...very misleading. And third I receive email right away saying we are approved and our card is being mailed out. They get you excited that you might actually get your money earlier because... well let's face it...it almost never takes more than a week to receive something that's been mailed in the US unless it's a busy holiday.

My husband tried to load a MoneyPak number onto his card and he must have tried too many times and it have a message saying he exceeded his limit for today. Now we have no way to call anyone and have no idea when the roll over time is. It's just been awful. Please I hope someone reaches out to us fast.

Have had my Walmart card for a year. No issue up until 2 weeks ago my card was blocked for no reason with 500 dollars on it. I called and they told me it was flagged for fraud and I had to send them a picture of my ID. I do this and it takes 24 hours for them to unblock my card. 2 weeks later I go to use my card and it is declined. It has a balance of 451 on it. I call customer service only to find out I cannot talk to an actual human anymore because they closed my card so now I am broke with no one to reach to resolve this issue.

I own a Green Dot Platinum credit card, a GoBank Green Dot debit card and a Walmart MoneyCard also from Green Dot. I paid my monthly payment on my Green Dot platinum card using my GoBank checking account and even though the money was there... the payment was declined causing a $25 dollar payment reverse fee to be charged to my Green Dot Platinum. Keep in mind I'm using Green Dot accounts to pay my Green Dot accounts.

Do not use this company. They will hold money that’s rightfully yours hostage. Some of the laziest representatives and supervisors known to man. If you ever get Yna (supervisor name), immediately ask for another supervisor. Very monotone and can care less about your money or concerns. As soon as I get my funding back I’m leaving and going to a REAL bank and I would recommend you all do the same. I’m not stopping here. I’m going to all social media platforms and letting everyone know to run from this craziness! At least a REAL bank listens and cares.

I had my tax refund sent to a Green Dot card. The return was deposited on Feb 22 2018. Green Dot failed to send me the card so I had to call and report it never received. Now I haven't received the second card yet and Green Dot is saying the money was never deposited to the account but the IRS states that it was credited to the account on the 22nd. Calling Green Dot has got me nowhere and they have been very rude.

I have my whole tax refund on my card. The spelling in my name was wrong by 1 letter. I used my card in a hotel. After I tried to order food Green Dot blocked my card. I was told to send my ID to an email. I did at least 6 times. After I reached live person I was told to wait 2 to 4 business days. It's now 6. I still haven't been able to use my card. I have bills and 3 kids. No money no food. Please help me.

I used the card once and it is already locked me out. The lockout message came, but didn't give me any details. Even after logging into the account. Once I get it unlocked I want to use it and cancel it.

I have two Green Dot accounts and still cannot transfer money back and forward. What am I doing wrong? I tried to add my Debit card to my Money Back account and I received a message that I could not add another Green Dot account.

I can't believe I have been through this much stress dealing with a prepaid card company. I have finally received my personalized card and cannot use it. It has been locked. When I went to activate my card they tell me it has been locked for fraudulent activities. The only activities on my card was from Green Dot. They did a balance transfer from this card to one. I had to go out and buy to receive a small portion of my tax refund.

I closed my account with Green Dot BEFORE I was to receive my IRS tax refund, I was to receive the refund on the 22nd of February, and they haven't sent it back to the IRS yet so they can write and send a paper check. Why does Green Dot still have my money, I need it released so I can feed my family. Please do something soon or I'll have the IRS and my lawyer involved.

I have been using a Green Dot card for several years now. I recently got married. Which of course means my name has changed. I have already changed my name with Social Security over two months ago. But, I guess your verification company does not update or someone entered my social security number incorrectly in the system, I can not get a new card verified for use. I have tried with two different cards. I have contacted you by phone and Facebook. Both times, I am told there is nothing that can be done. I asked for the phone number or contact information for the company that does your verification and was ignored. I am currently trying to find a new card, that is not affiliated with you. I think it is sad and pathetic that I can not get someone to try to fix this issue. It is clearly a mistake as I double checked my social security card to verify that the number was correct. I will never use your service. I will never recommend your service to anyone ever.

I have a Green Dot Card. I have my direct deposit go it and my UBER every week with no Issue. Now a larger amount of money from IRS My tax refund they block my card and ask to identified myself. This whole time if you didn't know who I was how could you received and keep my ** money this whole time in the first place? Now I was ask for Identification. I did! Now they told me my account is closed! With all my money on it! No other explanation! Every Customer service line is automatic. They hang up on me every Freaking time. It's the end of the month. I need to pay my rent. How can I talk to a real person PLEASE!!!

If I could give 0 stars I would! I have a bank account and only used this for temporary reasons. I loaded $500 on the card, registered it online only to be told after submitting all of my information, there was a technical issue with the site. I then called to register the card, was sent to a representative to "complete" the setup and was told by the representative I was almost good to go, they placed me on hold only to then receive an automated message. The message stated the card was not able to be registered at this time, I would not be able to use it online, get any cash from the card and could only use it for in-store purchases, I couldn't report it stolen or lost etc etc.

I’ve been a Walmart MoneyCard user for 5 years now. Owned by Green Dot bank. I had my card number stolen & taken for over $120. They sent out my new cards & closed my account. Deleted all transaction history & I cannot get through to anyone because my card is invalid & my social security number was removed. It gives me an arrogant, ignorant automated message which hangs up on me. I have $5000 on the card & $120 tied up & cannot get any answers! I’ve been a loyal customer to them & this is how I get repaid!? Now I have to pay $18 to get my money off the “new” card which is not personalized since they closed my account, lose out on my $120 and all the bounced check fees that customer service told me would go through! I do NOT RECOMMEND THIS CARD TO ANYONE! Save yourself now!

I will never use Green Dot ever again. I received my refund 2/22 and they blocked my card. I need my money. I have a very sick newborn in the hospital and a 4 yr old son. I sent a clear picture of my photo id 8 times and they were saying they can’t verify. Every time I call it’s a different answer. They told me it would be 24 to 48 hours and my card is still blocked. If I don’t have my money soon I will be calling my lawyer. They have been no help but give me the runaround. My daughter’s insurance doesn’t cover her procedure. If something happens to her because I can’t get a hold of my money to pay. I’m blaming Green Dot for holding my money hostage...bad company. They’re fraud and liars and thieves. I’m a single parent. I need my money. I’ve been struggling for 4days now. I need the money to cover my daughter’s surgery. Her Medicaid won’t pay for it all???

Have been a Green Dot customer for 3 years or more. My problem began when I lost my card and had to order a new one. Received the new one but only for it to be blocked. Have submitted my DL countless numbers of times since October to still only be told it isn't clear. Decided to leave the card alone completely. Started using MoneyPak for my children. Bought a MoneyPak out of RiteAid, loaded it with 400 dollars to purchase my unborn (due in 7 weeks) much-needed things. Attempting to load my card with the MoneyPak, I get the message I need to verify my identity.

I have had to re-order my Intuit card three times now. Each time I am assessed a fee, not provided a tracking number and can hardly understand the individuals at the call center. I have requested the corporate team and been essentially denied and transferred to someone with an accent that is even worse. As a veteran of the Armed Forces two things upset me, difficulty in communication and the failure to be punctual. This is a major delay in receiving my funds. Fairly upsetting.

Green Dot stole my tax return. The IRS told me they deposited the money into my Green Dot account via Turbo Tax on the 22nd, and it still isn't showing in my account. There is NO customer service number, just an automated system. I will be taking legal matters as well as telling all my friends about this experience I am having. Green Dot steals its customer's money in large quantities, and doesn't give ANY form of customer service. I am a single mother of three and they stole my whole tax return.

I had bought the Green Dot visa card thinking it would be an easy way that I would be able to purchase something online, but there has not been one thing that has gone right. First, when I tried to register the card it kept saying they were having website difficulties then locked me out for 24 hours for trying to many times. When I finally able to register my card and went to purchase something, it declined my card even though I had enough funds. After that I called the number on the back of the card and it told me that I could only make in person transactions and could not reload it. Why would I buy a prepaid card with cash if I could not make online purchases with it? Wouldn't I just use actual cash? This whole thing is a ripoff and I'm just glad I didn't put more than $50 on the card.

I’ve been with Green Dot for like 4-5 years. Always reliable, never paid any fees. Even get paid a day early. I’ve had a few issues with them over the years but they’ve always been resolved. I don’t plan on changing services anytime soon...

On November 2017 my Walmart MoneyCard account was suspended for life. I did not receive any reason why. I filed a complaint with Consumer Affairs. I received a phone call from a Daniel from Green Dot Bank. I was unavailable to accept his phone call at the time. Daniel left a voice mail with a phone number to reach him. When I called the number provided I got a voice mail. I have left numerous messages up to February 15, 2018. Daniel failed to call me back after all of those voice mails I left for him. Walmart MoneyCard has horrible customer service. It is the worst insensitive customer service I have ever encountered. The customer service reps speak very poor English. I DO NOT RECOMMEND!!!

Phone app is quick and Easy to use. Love that can see account and routing number on the app And transactions are quicking being withdrawn no three to more days for pending transactions. Like that paycheck get uploaded a day before. Always in there the same time. Alerts timing is slow. It's hard getting through to a live person when calling helpline.

I am satisfied with my Green Dot card. What I feel would attract more customers is to offer more benefits. For example. I also have a NetSpend card and they offered me a chance to open a savings account on my prepaid card. This is great because I can save a few bucks here and there. This would be a good idea because majority of people who use Prepaid cards are sometimes unable to get a bank account. Thank you for taking the time to hear my idea.

Well the IRS deposit my refund into my Green Dot on February 22, 2018. I called and called Green Dot. I had to wait on the phone so long to talk to someone. I explained to them what the IRS. They can’t tell me where my refund is. I had my paycheck deposit on my Green Dot using the app information so I used the deposit information paper that came with the card and now my refund is not in my account. What I suppose to do about that. This is not right.

I called because there were transactions on my card I weren't aware of. I cancelled that card and received a new one in 7 business days. After I got my card it was "block" so I called and wasn't giving a reason why it was blocked but had to send in a picture of my I.D. I did that and they said after 48 hours it should be unblocked. I've called the 1-866-795-7597 number for almost a week now to get my account unblocked but it's been the same runaround... That they have to send me an email and I haven't received anything!!! I just had a baby a week ago and I can't even access my money because they continue to hang up in my face when I ask to speak to a manager!!! This is unacceptable and I need my money. On top of that I'm waiting on my income tax to come on my card. I will make sure this company gets sued if my card doesn't become unblocked today!!!

HORRIBLE. Tax return sent by IRS and Green Dot is holding my money. Is this LEGAL? TAX RETURN WAS Sent on FEB 22 and that won't release my money till the 27th. What's up with this? I would Never do this again... they're horrible. Don't buy this card AND NEVER USE FOR TAX RETURN.

I received confirmation from the IRS that my tax refund was deposited to my account on the 22nd of February. When I checked my account there was nothing there. I called customer service and the man that I spoke to said there was an issue with the direct deposit. So here is the second day and still no money in my account. I called in the morning and the woman I spoke with also said there was a delay in the direct deposits but didn’t offer me any help as to when the problem would be fixed. She only said, "Keep checking your account."

So far I enjoy the card. The only negative thing is that I get charged a monthly service fee and I feel that should be waived esp since I have high deposits each month and my acct is always positive. I recently just switched over to Green Dot. Before I used a Walmart card and I loved the fact that the monthly service fee was waived each month. So really that's the only thing I dislike.

I love the card. I have major credit cards, but do not like to use them online. I keep a limit of 1000 dollars on my Green Dot to use for small purchases. No problems. Had one experience on the line, the purchase was from outside the US, which I did not know, the card was not honored that's a good thing.

I am so upset. I went to use my Green Dot debit card and it says I am locked out. When I called the number on the card, it said my card is blocked and I need to upload my ID. I did this like it asked and it said they would let me know once my ID was verified to unlock my card. I received confirmation that my ID didn't pass their verification and they will be cancelling my account. My paycheck is direct deposited on this card and I have bills to pay. I don't understand because I haven't done anything wrong for them to close my card. I am so upset. Now I won't get my paycheck this coming week.

I purchased a card yesterday, (2/22/18 at 8:35am at a Duane Reade location in Brooklyn) for my husband in the amount of $460. He informed me that he was instructed to complete a security verification, which he successfully, as of today 2/22/18 (an entire 24 hours later) the funds still have yet to be transferred to his card. We are no strangers to MoneyPak so I fail to understand the problem. The lack of communication and timely feedback from GREEN DOT MONEYPAK, is deplorable. I am prepared to file suit need be, hope it doesn't have to come to that.

I lost my debit card and requested a new one from Green Dot, I paid for rush delivery and waited a week for my card that was never sent. I contacted Green Dot on 01/04:2017 to track my debit card and the automated service automatically canceled the card that was being sent and requested that yet another one be sent to me. My direct deposit was due to hit the following day so due to be extremely frustrated, I reached out to a supervisor and the corporate office. I was instructed to go get a temporary card to have my funds transferred to while I wait for my card to arrive. A new card arrived the following day and I tried to activate it not realizing it was the one they already canceled. I was unable to use the card but was told the account information and routing number would be the same on both the canceled card and my new card.

I am extremely happy with my Green Dot card except for the ATM fees. When it costs me 5.50 to withdraw my money I get frustrated. There are times that I have to use the ATM where I work. Can't be helped. I just think that it's a little excessive.

I have had no bad experience with Green Dot, my paychecks are always two days ahead of time, and tax refund had no problem with being added to card. Every store I have tried using card at has excepted card also. And ATM rates are very good.

I love y'alls company. It's simple and great service for a first time card user and it helps with responsibility. Also I would recommend it to anyone who is interested in a prepaid card for the first time card user and it is a pleasure being with y'all.

I had the card for a week, I put 400.00 on it at Walgreens. I paid one of my creditors and was looking to pay another this week with 268 still on my card. They told me the card was blocked and I needed to upload my ID. ABSOLUTELY PATHETIC! I uploaded my license and it said success so I called and these lying nasty thieves said that they weren't able to verify my clear as day license and my card is closed. WHERE IS MY FREAKING MONEY? I'm going to call the governor and whoever else until they get on the phone! I'm going to call the local news in their area as well! I am disgusted because of the other reviews I've read with the same experience. This is wrong and it needs to be handled. Stop posting fake responses to people on here as well, I'm not going away and I will show up at your office if I have to. Give me my freaking money.

Green Dot Corporation are very helpful. Told them about the problem of my card being not only blocked but also closed and agent call take up my case and the card is wonderful working now. Thanks Green Dot.

On February 15th, I had noticed extra charges on my account that I was unsure of. I had called into Green Dot customer service to ask what they were and to possibly file a dispute. After waiting on hold for over 35 minutes, I was finally able to speak to a representative that spoke very poor English. The rep couldn't tell me what those charges were and asked if I wanted to file a dispute. I was asked if I wanted my card canceled and I very clearly said no, because that was the only funds I had access to and at the time, I wanted to go to an atm to remove my money first. I was prompted to go online and print out forms to send in to start the dispute. Well, later on that evening, I was able to figure out the situation with the extra charges and it was a problem with VISA that was corrected by VISA.

All I did was order a TurboTax prepaid card on the 2nd of Feb. It's now the 22nd and I still haven't gotten it. Also what makes it worse is that my refund money is on a card I haven't seen yet, I'm starting to think this is a scam. When I tried to call the office I was told I could transfer the money onto another card, so I went out and got a card from Wal-Mart just to be told that it would be impossible for me to do that but that my card would be here on the 17th and it never came, I called again on the following Tuesday and when I final got someone on the line they said they could not hear me and was quickly hung up on. I can't believe this company. I wish someone could help before I'm rent is due.

Very happy with Green Dot Card!! Although I didn’t get the advertisement of $25-50 given on your card from the Card services when you directed deposit your tax return. I did my taxes and direct deposited it onto my Green Dot Card on the 2/5/18.

After much searching, googling, and phone calling, I was able to locate a PDF form to request a refund of money on an unused MoneyPak card. The PDF form is available at https://www.greendot.com/about/docs/receiptresearch-allproducts.pdf.

I have had my card for a couple years now. I have not had any problems really. I would like to change that we have to pay to deposit our money in store and atm fees at actual accepted atms. I would recommend this card to anyone who shops online or just in general want to store money in a safe place.

Y'all should think about adding overdraft! Sometimes I need extra cash and sometimes I don't have it. Would be wonderful if I could overdraft. Other than that I love you guys, I recommend you to all my coworkers, friends, and family. Thanks for great service.

Overall Green Dot is okay. I just wish I was able to speak to a representative as oppose to the automated system. I've had issues in the past that required assistance and unfortunately I was only able to receive unhelpful guidance from the automated system. If only there was a number I could call to speak to someone DIRECTLY when I have a question or a problem. That's the MAJOR issue, otherwise Green Dot is pretty decent.

I did my taxes through TurboTax this year on February 2nd. I was supposed to be shipped a card that day to receive in 7-10 business days. The card was never sent on the 2nd so I called Green Dot bank on the 17th and ordered a new card which would take 7-10 business days to receive. I called back on the 19th asking if they could expedite a card to me which they said they would and the card was supposed to be sent on the 19th. Didn't get sent til the 21st. Now my refund has been deposited and I have no way to even touch it until the 26th.

It is so bad you're given locations for loading your card, to cash it's unbelievable bad. When you call these various advertise loading a GreenDot card ability, over 20 of them and ask are they able to load the Green Dot card with cash, they state they cannot do that. It is extremely disheartening that one must chase (these many locations) to find a vendor that is advertised by Green Dot to load a Green Dot card. It truly makes you want to switch to another debit card. As a Green Dot holder for over 20 years, you would think that a company this size would do much better job, than what I have experienced.

The rate was 5.95 per month. I feel because I did not have money to put on the card the rate went up to 7.95 per month. Although the card has helped me to try and save money, the rate is high. I have not "YET" researched rates. But I am going to do it.

I have never had a problem and it's been better than a bank. Less fees and also get rewards. They always waive off my fees and offer credit cards for me to help fix my credit. I think having more rewards would be great.

Just wanted to give my feedback on my Green Card. I really do love the 2 day early deposit and everything else with the card. Only issue i have with it is it seems like the max for cash back is 100 which would be nice if that limit was a lot higher.

We received our tax refund card and activated it with no problems. But within 30 minutes of the refund being deposited it became blocked, requiring us to wait another 2 business days for ID verification for no evident or provided reason. We have been unable to get any answers or help from the customer service department and the line provided on the back of the card is dead air. Extremely disappointed in both Intuit and Green Dot as there is no reason for this to be happening and there is no support available to speed the process. This is money that people are depending on, being held for no valid reason.

Why is the monthly maintenance fee so high. Other cards only have a fee of 4.95 not 9.95. It really should be free since I have direct deposit. Even banks waive the maintenance fee if you have direct deposit. I feel it should be free since it's my money that I have to pay to put my money on the card.

I am very pleased with Green Dot. It lets my wife and I use it on internet and out dining. I feel safe with it. You keep me posted with e-mails and information. I think green Dot is a very good company. I would recommend to friends.

I am very pleased with my card. The only thing I don't like is having to pay the monthly fee especially when you have direct deposit. Most cards limit is $500 a month in direct deposit, where you guys are $1000. Other than that I really love my card. Thank you.

I am very happy with Green Dot. My money is always on time. I have never been turned down when I use it. I tell friends about the card. I have even recommended they should get one. It would be nice if they had a card for kids that we could put money and it would teach them how to save and spend money.

I really enjoy the ease to loading my card and the little to no problems I have had with my card being accepted anywhere with no hidden fees. This is my primary account for everything I do. Also great options for credit repair. I am a very happy customer and will continue to use their services.

I specifically got a Green Dot card to be able to use the conveniently located ATM in the Walmart's located near me free of charge. Both of those locations have since updated their ATMs and no are longer free to me...

My experience is good. I just wish I could withdraw more than $500 at the ATM at a time. I love how I cannot go over my balance on my card. I wish there were no surcharge fees at the Walmart ATM locations. I'm happy with the direct deposit. I'm able to get my paycheck two days early.

Already had purchased a Green Dot card. Already got the card sent to me with my name and had already put money on the card and used it numerous times before. Just got my refund. Used my card twice to pay bills and they blocked my card. I can't pay bills or buy food or wash clothes because they blocked me from using my card. Had to send an ID verification which I did and I couldn't even talk to a customer service representative. I never googled Green Dot but wish I would have because they have numerous complaints of the same thing happening to people that has been done to me. I am furious and wish I never even bought this card. I advise nobody to get this card. They're horrible and will take your money.

A young lady from Green Dot called me personally and was very concerned with my complaint. She was very easy to talk to and worked for me to the fullest. Took care of my problems sending me a card overnight. I now understand it's a big company and sometimes these things happen. I can't recall her name right now. I think it started with a J but she was a T. C. B type of woman and very pleasant. Took care of me. Green Dot does care and you're not just a number.

I discovered a fraudulent charge on my Mastercard debit card on February 12th. Go Bank should have caught it but they didn’t so I called Go Bank to file a fraud claim. “Customer service” is outsourced and agents are extremely hard to understand. They can offer no assistance and calling did nothing to ease my concerns. I called back to Green Dot instead and was told that claim was filed and I would receive an email with details. Well that email never came so I called back and was told info given was incorrect; there would be no email sent. Are you kidding me? No one has any clue what is going on. Tonight I received a voicemail from someone at Green Dot whose accent was so strong I had to listen numerous times to get a basic understanding.

I had set up for my entire tax return to be directly deposited into the account that was issued to me along with the debit card I received in the mail. About a month or so later I received a text message from Green Dot giving me a totally different account # for direct deposit. Naturally, I was very concerned therefore I called Green Dot immediately about my concerns. I did not receive any help from customer service after quite a few calls concerning this issue. Thank goodness Ronnie from the corporate office for Green Dot called me regarding this issue.

Green Dot IRS tax refund - I have had a Green Dot Prepaid Card for several years and I have replaced lost cards before with no problem. I reported my card. Never received. I got an email that said suspicious activity and my card was blocked and I could upload my ID. When I tried to upload my ID it says card not found. I guess because the card is blocked. I tried calling and they said the card was returned. How is there suspicious activity on a card that was reported never received. I cannot even validate my ID.

Green Dot Walmart card refused to investigate fraud of approx. 3000$ in charges. We sent in all dispute forms TWICE, police report, proof of our whereabouts, canceled cards etc. We cannot be in two states charging things at the same time. Everything we should have sent was sent immediately. Contacted dispute resolution team multiple times. We are told they need more information. When asked what information do they, need they say they don't have this information. They rejected our disputes multiple times.

Do not use Green Dot. They are scammers and thieves. Green Dot has taken my money and I have no way to contact them. I bought a card at Walgreens that says no activation required and money is ready instantly but I cannot even activate or register the card because their website says the card is invalid and Walgreens will not help me with the issue either even though I have the card that I purchased, the receipt showing that I indeed purchased the card, the box that it came in and the clerk that sold it to me as a witness and they cannot help me, they say I have to contact Green Dot. But when I try and contact Green Dot I cannot because you must first login and I cannot login because the card isn't valid.

Filed my taxes online with TurboTax as I've done previously with no problems. I received my personalized Green Dot Bank Prepaid Tax Card. After trying unsuccessfully to activate the card online, I called and was able to do so over the phone (pin # created). After checking with IRS to see when my refund would be sent to the bank I called to verify everything was set with the account only to be told that I'd CLOSED the account.

Terrible experience. Someone fraudulently took the funds from our card, which we had not even registered. Someone paid their cable bill with it. We filed a claim on 1/4/18 with supporting documents. 30 days went by and we were told a new card would be mailed. Never received card or refund. Claim number **. I am now going to make it my mission to blog about our experience. I am contacting the local news channel to work with their consumer advocate to see if they will broadcast our bad experience and discourage people from purchasing Walmart Visa cards.

Hello! PLEASE help me. I purchased a MoneyPak for 300$! Well, the scratch off box on the back, when scratched, the actual numbers I need to add the money came off also! Where I could not read or see half of the numbers! Therefore couldn’t get the money with no numbers on the back of the MoneyPak card! I have filed two cases and still nothing! And so sorry but I can really barely understand the representative I spoke with last! Please help me. Not only did I really need this money the SAME DAY as which is how people normally count on when purchasing MoneyPak! But I have waited over a week now!

I had my tax returns direct deposit into a Green Dot Visa card. I was checking my account tonight and $2500 has been taken from my account two days ago. There are 5 withdrawals from an ATM in Imperial Beach, CA, one right after the next. I have never even been to Imperial Beach. I called and they took my information and told me to fill out a form and send it in to them. The dispute can take anywhere from 10 days or longer. I need my money back! How can something like this happen when Green Dot advertises people to sign up with them to receive their tax returns sooner with their direct deposit. I will tell everyone to never use this service! I am so upset!

I cannot understand why they would lock your account?! I lost my card and told them to turn the card off and I would like to order a new one. I still got yet to get it delivered! And now I find out my account is locked! Why the heck do they do that?! What about the funds that are going to be deposited into the account? Where will the money go?! I'm very upset at the fact that I didn't want my account locked! If they want to lock people out of their account for losing their card then I don't think I would like to do business with this bank in the future. I would like to get this resolved as quickly as possible! And how am I supposed to unlock my account when I can't remember my card number? It's not like I have it written down for someone to find it and use it. This is horrible!!!

I got the card in the mail a week ago... My tax money was supposed to be deposited on to it... I tried activating the card but it said I needed to verify my identity by uploading my license on their site. I called to check to see if it was verified and they said it couldn’t be verified and my account was closed. It took me days and to be able to get a hold of a customer service rep who was rude and stated that my account had a block on it and that she couldn’t give me details... I asked her who I needed to contact. She said my tax preparer. I told her I was my own tax preparer and asked again whom I needed to speak to in order to get this issue resolved. She said that she couldn’t give me any details. I asked her about my money and she stated that she was sorry and said someone will call me the next business day and hung the phone up in my face. Green Dot stole my money and I want it back.

I reported my card lost or stolen over 3 weeks ago. The lady made me email my request in, and told me that was the only way I could also update my address. I get an email a few days ago saying an investigation is being done in my disputed charge. So I call to make sure my card is going to the correct place, lady apologizes and says she'll overnight it to me. The next day I try to log in to see if my payroll went through but my account has been blocked. I call customer care and am told to upload my id. But since I haven't received my replacement card I can't do that as it requires your card number. Can't get a real person on the phone either. I'm a single mom and this nonsense is going to cause our power to be shut off. I've never been a victim of theft by a company before but they've got a good game going. I will be contacting an attorney.

Bought a Green Dot Load & Go from Rite Aid for $240. I went online to register the card and said the card was not valid. Called the number on the back of the card and the auto voice told me there was no money on the card. There doesn’t seem to be a way to contact a live person to speak with. I desperately need the money to pay a bill or I’m in trouble now. It looks like I’m out of $240. I really wouldn’t recommend Green Dot to anyone. Customers shouldn’t have to go through this and feel like they’re getting scammed.

I recently wrote about my experience using the GreenDot card and at first I was very upset just because I got hit with a couple fees that when I look back at that moment, wasn’t a very minimal fee and was being completely sour about it. But after giving it another shot, due to certain situations I’ve been dealt with, it really is a excellent card. I am so sorry for being rude and disrespectful about the card in the past. And I take full responsibility for being negative towards the card and I regret ever talking bad about it. I absolutely love GreenDot.

Saying they can't verify my identity. That it'll be a few weeks before I get my refund check in yet they take my social security number down and whatever. No I don't understand. How you can take my money in a matter of a minute but it's going to be weeks before I get it back and why can you not I verify my identity when I'm an American citizen as in my whole life. Nice nice company. In all honesty very dissatisfied. I will not recommend this company to anybody ever but I will be calling ConsumerAffairs.

My husband and I bought a card Friday night with $200 on it. We haven’t been able to register the card. We were blocked immediately afterward with we have to wait another 24 hours. Same thing happened Saturday night. It’s Sunday and every time I get partially through the process it says they having technical issues to try again later. That’s $200 we haven’t been able to touch all weekend. Not a happy camper.

I have Green Dot Prepaid. I had to switch banks because my bank moved and right now I really don't have a car to get there. My money has to be direct deposit so I bought Green Dot. Well I'm not having really any problems with mine except my money is going in that card. I should be able to shop where ever I went right wrong. I use to love shopping with a company called AliExpress and wish I'm on a fixed income and can't afford high prices. Well I can't buy nothing from them because they're not in USA. The card will only let you buy from USA so I'm stuck buying used stuff on the sites.

I selected to receive the TurboTax prepaid card this year for my tax refund. After creating an account for the prepaid card, which included providing my name, D.O.B, address and social, I was told I needed to submit my ID for verification. I attempted to do so several times with clear images that met their upload requirements and each time I checked the status it said my document was not accepted. I even scanned a copy instead of taking a photo with my phone. After the fifth time I attempted to contact the customer service number. Imagine how upset I was when it wouldn't allow to speak with anyone! The automated system simply advised my document was not accepted then hung up. I then decided to email. Within a day I received a very dry response that my ID was not accepted and the account was closed. What pissed me off most is they NEVER attempted to contact me about. No call, no email, nothing.

I ordered a card on 1/29/18. I was supposed to receive it by 2/5/18. I didn't receive it so I called Green Dot to let them know I haven't received my card. The representative put me in a new card in which I was moving so I also changed my address to my new address with him. I received an email stating my card had a block on it and that it was on its way. Ok for security reasons yes put a block on it... So I received my new card 3 days ago. It said I had to either email or upload my identification. I did that over 13 times.

Got the Green Dot debit card as a gift for our anniversary and went out to dinner that night. Our meal was almost $70.00 so I said use the Green Dot debit card for the $40.00 of the bill, that was the value of the card. The waiter came back and said the card would only worth $32.08 and we just got the card! What a ripoff! So the next day I went to the grocery store and bought some groceries about $76.00 worth and tried to use the card again to pay for $7.00 worth on the bill. The card was rejected! So as far as I can tell they charged me over $7.00 just to use this card and I don't know what my sister in law paid for the card but this is a total rip off! If I could give this card a negative star rating I would!

Literally was suppose to get a refund from the Golden Nugget due to checking out because of a down deposit and soft charges. Green Dot acts like they can’t see **. Even the hotel gave them a confirmation for the release of the money. When I say I know you guys are KNOWN for stealing This I wish I was Warned. I’m literally coming for my money court or not. I know y’all better run it or corporate it is cause you're also taking away from my kid.

After following all the instructions, GIVING MY social security number, PICS FRONT AND BACK OF MY DRIVERS LICENSE and confirming my card was acceptable to transfer funds from a money pack card to my card, I received message saying I would hear that my identification was confirmed within 30 minutes. After several attempts on multiple days to transfer the money, they have failed to contact me regarding the verification process. No telephone number. No customer service. DO NOT USE THIS SERVICE!!!

It took awhile but I was eventually able to speak to someone at your corporate office who was willing to help me get the issue resolved. I must admit that I'd be too nervous to use the MoneyCard method of reloading a card but have successfully used the Load at Register method since. When I was actually able to speak with a live representative, who then put me in contact with a supervisor, within minutes the $400 was made available on my card. Thank you for your help, I have changed my rating to 3-Stars because the issue has been satisfied.

I had a credit out back on my card without my knowledge. My card was stolen and by the time I realized the money was there, it was already gone. PA State Attorney General's office notified. They are waiting with me for an update as Green Dot falsified documents to them. They decided to wait two weeks to do anything and it takes another two weeks for an answer. They have until tomorrow at the latest to put my stolen money on my card now that they finally have the correct cell phone number for me. If I don't have it today or tomorrow, charges get filed on Friday. The FDIC has been notified, the Federal Trade Commission and the BBB. They are all waiting for an update from me and if nothing resolved, lawsuit will start immediately.

I was a long time customer of Green Dot until today. I've used this card for years to receive a direct deposit from my job. A couple of weeks ago, I misplaced the card and called to report it lost along with a charge dispute about a week ago. This past Friday, the new card came to me through FedEx. When I tried to activate it, I noticed that it was blocked. I called the customer service number and I could not get through, the automated service told me to go to greendot.com/documentupload to upload my driver's license. So I did. The next day, I got a message that my document was not clear. So I re-uploaded. Then I called them through the back number that you would use to report the card lost. I was told that my account would be closed once I spent down my balance and that I could never be a Green Dot customer again. I did nothing wrong. This company is trash. Take your money and run!

I spoke with Daniel and he was very professional. He and Green Dot handled my issue and I am very pleased and am glad to know that after my initial issue they had someone to resolve in a timely and professional manner. Great job!

I received a replacement Green Dot yesterday in the mail. Lo and behold my card was locked! I had to submit a form of identification online and I have to wait two days before I can find out if I can register my card. Customer service is the worse.

Very upset. Purchased a Green Dot card. Had $180 on it. Got home and activated it to be told it couldn't be used. They told me they would refund me a check and I would receive in 2 weeks. Never got it. Called back and they said sent to wrong address and they would cancel check that was already sent out and reissue new check. I would receive it in 2 more weeks. I have yet to receive it. This has been since December 2017. I have called many many times and only received automated service. I am to the point I am going to report them to The Better Business Bureau and whoever else that will listen to me. It's obvious by the reviews I am reading I am not the first. To me this is STEALING!

I purchased my card several days ago now almost a week. I needed it to put money on an account so my husband could speak to his child who had just had surgery. I waited for a while after loading $23.00 on the card at purchase.THE MONEY NEVER DEPOSITED UNTO THE CARD! I've been spent over an hour on the phone with a customer service representative that drove me nuts to create a case number tell me they look into it and I should have my money within 24 hours. Doesn't help my situation. After 24 hours the money still has not deposited onto my card. I called back they told me just monitor my account 72 hours after the money never went on to my card. I called back and they said they now have my card blocked for suspicious activity!!! How do you have suspicious activity on a card that never had the initial deposit to begin with? I still haven't received my money!!!

Upon attempting to register my card I was informed that the numbers on the card were not recognized and the card has a zero balance. I HAVE $370 on this card and I can't pay my bills... And I cannot get ANYONE on the phone. I HAVE SENT MULTIPLE EMAILS AND NO REPLY.

I bought this and they said I couldn’t use it, send me a check, no check. No way to call for help so I was robbed. I emailed them and said it’s in mail. That was in Oct. Almost gave up but not fair. ROBBERY.

I’ve been unable to receive a card from Green Dot for 2 months now and now all I need to do is have them transfer monies from the account. I have not received a card for to the card that I went and got from Walmart. I reordered a card on 1/28/18 and was told it would be 7 business days to receive the card, card was mailed 1/29/18 and as of 2/11/18 still no card. But there is a block on the card now which I had sent them via email photos of my ID and have given them all of the info I have on the card I haven’t received which has my monies on it since 1/19/18 and they put a block in said card. Since they put the block on the card and cannot transfer the funds to my other account as of now. But when the block is lifted they can only transfer $300 of the almost $3000 in the account to the card I have and all I get told on the phone is it’s going to take another 24 to 48 hours before anything can be done.

I've been using Green Dot for a very long time and I'm wanting to get my tax refund on my Green Dot Prepaid Card but after reading all the negative reviews I'm very scared my account will get locked and I won't have access to MY MONEY and my money will be lost or taken from me. Corporate please respond to clear this fear I have of this and get these locking people out of their OWN ACCOUNTS from their MONEY issue resolved. This is totally unacceptable and is wrong in so many ways!!! Get it together GREEN DOT!!! I have never had ANY issues so far. Only positive things to say. Just scared to do my tax refund in fear of getting locked out my account and losing my money I worked very hard for and earned.

Green Dot blocked my account Thursday night on the same day I got paid. I have not reported any unwanted activity or anything. I am totally frustrated with them. I asked them to remove the block and they keep saying 24-48 hours, absolutely no help at all.

I have had a Green Dot Prepaid Card for several years and I have replaced lost cards before with no problem. I reported my card lost February 7 but on February 9 I got an email that said suspicious activity and my card was blocked and I could upload my ID. When I tried to upload my ID it says card not found. I guess because the card is blocked. I tried calling but couldn't get past the recording without a valid card number but it says I have 2 cards on file. I let my dad call using his card number and I got through but they say my direct deposit will be sent back until I send my ID. How is there suspicious activity on a card that was reported lost. I really need this handled like ASAP, before my money is lost in limbo and I can't pay my bills.

I bought a Visa prepaid card and put $50 on it. When I tried to register it online or by phone it wouldn't register. I got no other options online or phone to resolve the problem. This seems to be quite a scam.

Green Dot put me in touch with Daniel from their corporate office and he did a fantastic job getting this issue resolved for me. I was extremely frustrated with Green Dot's initial response and their policy of blocking customers from speaking with one of their live representatives for certain issues but Dan did a great job of getting everything straightened out and explaining what happened and why. Thank you Daniel!

I purchased a Green Dot prepaid MasterCard on Tuesday Feb 6th. I loaded the card with $130.00 plus paid the fees and price for the card. I sent in the documents for the card and was told several times documents were not received. I was finally inform the documents were received. I called the number on the card unable to speak with a live person the recording states card unable to be used and unable to purchase another card. Located the Green Dot on Facebook. Spoke with a live person they are saying they can not issue me another card or refund me my money. I am out of $150 cash money and unable to use the Green Dot card. I need help with getting my money refunded back to me ASAP. Escalated to supervisor with Green Dot still not help very rude and not helpful. I never used the card.

I recently was targeted by a scam artist. Long story short - he claimed he was a sheriff's deputy and demanded I pay my fines with Green Dot MoneyPak cards. I caught onto the scam before he got my money. Now I am trying to transfer my money back to my account, and I am getting a complete runaround from Green Dot. I was on hold for 30 minutes waiting for a supervisor before they hung up.

I reported my card lost at least 8 weeks ago. As I had direct deposit to this card there is a substantial amount of money on there, thousands of dollars. I was told my account would be closed and a check with my balance would be mailed to me. I have yet to receive it. Without this money I am struggling to survive. I contacted customer service and got no help, just a "it's being processed". I would like to continue using Green Dot but need to know when I will receive my check. Worst customer service ever. Green Dot please help.

I purchased a Green Dot debit card at CVS and loaded $120 on to it on 2/8/18. I have my receipt. I called to activate my card and when I put in the card number and 3 digit security code in a recording told me that I can only activate it online. I went online one time and a message on the screen told me I have exceeded the amount of time I tried to activate card. I tried once. I have to wait 24 hours to try again. I only tried once. I tried calling to get help but I can't enter information in to get to a person. I AM OUT $120. I'M POOR. I NEED THIS MONEY TO PAY A BILL ONLINE. HELP. PLEASE CALL ME.

I did my taxes on TurboTax and this year they used Green Dot. Well my refund has been deposited somewhere because I've never received my card. When you try to call it's all automated and you CANNOT get a live person. So back to the automated nightmare they ask for a Ssn number then they ask for a zip code. I put all that in fine then I'm asked for my Birth date so I put my Birth date in and it's an invalid response. Now I'm pretty sure I know when my Birthday is and if you CANNOT EVER reach anyone to talk to live. I don't think it's the financial institution I want to use. So I will be pulling my entire refund out as soon as possible and going to a real bank and I will never use them again. Plus judging by the amount of complaints about them keeping people’s money. I can almost see a class action lawsuit in their future and I would rather miss that.

I purchased my first prepaid card to make an online purchase on a website that I wasn't sure was legit (I didn't want to put my debit or credit card number on it for my safety). When I registered online, Green Dot was "unable to verify my identity". They blocked the card so that it could only be used at POS until they verified my identity. The following day I sent in a copy of my drivers license. I have never had any issues with my identity so didn't think anything of it. When I called the next day, the automated system told me that my card was closed and I wouldn't be able to use the bank again. Then the automated system disconnected the call.

I tried to access my account on my mobile phone as usual. It would not take my username and password. Changed the password after submitting information. Would not accept new password. Unable to reach anyone after contacting by phone just to make sure my account was not compromised. Made transactions as usual, but later in day, account information by mobile and laptop still is inaccessible. I tried several more times to contact my card by phone and cannot get a person now, either. I have never had this issue before with my account and I find it disturbing that I cannot contact a person directly about my account.

I can only hope that what I’ve experienced within Green Dot debit card customer service dept is truly NOT a reflection of what their customers deserve, however, it’s certainly been disappointing. I also hope their widespread disingenuous attempt to appear to care while ripping their customers off at every opportunity will be reflected in their bottom line as well. At some point using poorly trained inept customer service rep clueless of their own products and services has got to impact them in a way that really counts. What a disappointment!

I am very disappointed in this company. I called on Jan. 25th to order a replacement debit card. I was told I would receive new card on first. It is now Feb 6th and I've still not received my card. I've gotten no real reason why they cannot tell me where my card is. And every time I have called since the 1st I have been told I would receive it tomorrow. I have a family of 5 and my entire paycheck is on this card and I can't do anything. I get excuses and put on hold. No one has answers. I've asked for one to be overnighted to me but they keep avoiding that. I need a card now. But they don't seem to want to try to help me.

I was in route to a worksite an hour from the office. Green Dot card hacked for $360.00 at an atm. I never use an atm. Filed a dispute and now no one takes my calls. Filing a huge lawsuit on Green Dot. I will be sure to have this as topic at my job which is a local news station in downtown Chicago. Green Dot debit is a huge fraud!!! I want my money back!!!

Been customer since 2012, had to cancel a card due to fraudulent card activity. Ordered another card... while account was frozen even after new card arrived. I submitted the documents needed to verify identity multiple times to Green Dot, but no one will unfreeze my account that I had my paycheck direct deposited on. I can’t pay bills or feed my kids. When I try to call customer service, I cannot reach real person!!! I am very angered and disappointed. Poor customer service... if you can even call it customer service!!!

I went to First Merchants Bank on 01/30/2018. I tried to take 360 off my card. Money didn’t come out of atm. I called Green Dot and file a claim. I sent the email and still haven’t heard anything from Green Dot. I’m pretty sure they should have atm transition it video. I really need my money. This is sad. I just started my direct deposit. Might have to cancel!!!

The reason for my review is because I have been a victim of fraud and theft by this company. On January 17th I went to load money on my Green Dot Prepaid Card at my neighborhood Walgreens. The cashier informed me that I had to load the money on a "MoneyPak" card and then I can move that money to the card online (not sure why this step exists in the first place) but I followed the directive. Once I get home I discover that the MoneyPak has a silver bar in the back that I have to scratch off to reveal the numbers to enter on the online app that will allow me to move the money from the MoneyPak to my Green Dot Prepaid Card.

My check was deposit into a Green Dot account. The next day I received an email that I needed to upload some documents. I uploaded my driver license, tried to log into my account and was told my account was closed. Green Dot has no way to talk to anyone. I have no idea on how to get my money off my card of any reason why my account was closed. This is the worst experience ever. I have no access to any of my funds, facing eviction, unable to feed my child and myself. I need some help. I have done everything I can do.

Got a cash load in to my card yesterday at around 3:30 to 4:00 in the afternoon and never received it into my RushCard. The amount of 80$ is still pending on my account. I called. I’ve gotten the run around from both RushCard representative and Green Dot representative so now I’m left with this. What am I supposed to do to get my money back? I need help with this.

I had a Green Dot account set up for years until one day my account was closed because of suspicious activities. They said I loaded too much money on to my account and my account was closed and it says that I can never use Green Dot again. I personally like the service but if I can't use it for loading my money on to my card whenever I want I will never recommend this service to anyone.

Bought my Green Dot money card yesterday. Got home to register it and it automatically says, "Amount exceeded. Please wait 24 hours." I'm like I just got this damn thing like 30 minutes ago. Tried to call to talk to someone. Nope. All I get is must register this card online. I'm very upset with Green Dot and I'll be letting everyone know don't use them.

01/19/2018 purchased MoneyPak to put on my Walmart card. In order to do that online only followed all rules and instruction submitted if card bet MoneyPak number. They said I purchased a product. Won't let me submit fraud. Scam. Email 15 different emails. The number disconnect 8 different numbers. Contact police 2 times. Police say it's over their head. FBI haven't heard anything. BBB I do emotional distressed. I lost my vehicle phone turn off. Green Dot say they don't owe me anything. Email their 2 business avoiding me I purchased a product. Where's the product. No one will answer the phone. Once they got my receipt and MoneyPak number. Immediately returned email. No money left. They gone 465.00 1-19-18 I can't believe. They just took my money. Gdnotification@greendot.com, **, verifymydocs.com, attheregister.com/MoneyPak/help.

Unable to speak with customer service at any point to inquire about options for card use. Husband purchased card for me to use one-time online. I could not register the card without inputting SSN#. However, I found instructions on how to cancel the card (to prevent personal card from being generated and sent). After I made the purchase I logged into Green Dot account and closed account. However, the transaction is still showing as pending although the funds were prepaid. I attempted to call customer service again thinking that I would get help as the card had been registered. Recording states a refund is being sent and still will not allow the option to speak with a representative. Worried about the processing of the transaction on the merchant side and refuse to be held liable for a process on the side of Green Dot.

I purchased a prepaid debit card and registered the card online. I submitted the requested documents. Within 24 hours, my account was charged a $5 monthly fee and closed. There is no "live" customer support and no option to get the money I loaded onto the prepaid card back. I filed a report with ConsumerAffairs. Within one business day, a representative from Green Dot Corporate (the bank administering the card) contacted me and offered his personal assistance to resolve the matter. I submitted the requested document to him directly and he worked with their Risk Management department to resolve the issue. The next business day, he contacted me to inform me they resolved the issue. He credited me back the monthly fee and gave me the option to get a full refund or keep the prepaid card. I kept the card. ConsumerAffairs and Green Dot Corporation took my issue seriously and provided an explanation and quick resolution. I am 100% satisfied.

After my card being declined when trying to pay my bills, I check my balance and transactions. I saw 3 separate withdrawals for magazine subscriptions that I did not authorize. I call customer service to stop payment or reverse the transaction. They tell me since it was still pending that I would have to wait until it's completed. Although the money is already gone from my account. They also say that I will have to call back, report card lost or stolen, and get a whole new card. I am now about to lose my electricity and gas because I'm short on money. I should have canceled it before when they couldn't give me any of the $1500 that was stolen off my card on Xbox. Why couldn't they reject the withdrawal? Block the company from taking money from my account instead of me having to go through the hassle of getting a new card? Don't seem like a legit bank to me. I'm not going to keep my money with them anymore.

I received a gift card from one of my best friends. I registered it to shop online but it doesn't work. I was planning on using in store but then I found out the balance went from $20 to $12. It said it's a fee. This was my first experience with Green Dot and it was not a good one. I would not recommend it to anyone.

I’ve recently lost and ordered a new Green Dot card. For some reason you guys blocked my account and now I can’t access my money. The automated voice service tells me submit my photo id on GreenDot.com/documentupload, but I CAN'T UPLOAD ANYTHING BECAUSE THEY WON'T LET ME PASS THE CARD NUMBER!!!! I do not have a card because the card hasn’t came in the mail yet! Can someone please help me!!? Please!!? I do not want to wait until the card comes, submit the documents and then wait for longer to spend MY MONEY. Please help me Green Dot. I’ve been a reliable customer for over 6months now, please help immediately! Thank you.

I noticed a transaction that I did not make. I called Green Dot and told them about this transaction on my account. They put a dispute in and cancelled my card and sent me another one. I also filled out the paperwork for dispute and emailed it to them. It has been over a month and a half and I still haven’t received my money back!! Called Green Dot and they are telling me they extended the investigation for another 45 days which is ridiculous!!! I was reading the terms online and they were suppose to already credit my card after 10 business days if they were going to do a 45 day investigation.

I decided to use my Green Dot Card Account for my workplace paycheck. THIS WAS A HUGE MISTAKE!!! I am now out $801.00 because no one knows what happened to the direct deposit of my paycheck!!! I have had the whole HR team at my place of employment trying to figure out why I have not yet received my direct deposit today. My work uses a third party company to process payroll and even their team of employees is trying to help. They told me to contact a Green Dot customer service rep and ask to speak to someone in the ACH Department. The rep I spoke with would not listen to what I was saying and after a few minutes on the phone and demanding that he transfer me to someone in the ACH Department, he told me he had no idea what a ACH Rep is... AUTOMATIC CLEARING HOUSE!!!

Green Dot it's not good. Just got a card with 500 dollars on it. Not letting me used my money or change my pin number. What kind of business they are running. And keeping honest people money. And avoiding me from everywhere. I need my money back. These company no good... I regret opening this account...

I stayed at Osage casino located in Ponca city and their staff took a unauthorized amount of money from my card and has not refunded the money back to me. Over 300 and some odd dollars. I want my money back from them and I am not going to stop until I get my money back. The casino has barred me from their casino and has refused to get my money back on my card. Thanks for your help.

They locked me out of my account after I tried to change my password and it would not go through. Also, again, they do not put my direct deposit on my card or tell me when to expect it and when you ask, they just regurgitate useless info they read off the internet which I can do. And they want your whole SS number if you ask them anything on their Fb site and that is highly suspicious!

It seems that depending on transaction volume or the fleeting needs of executives at Green Dot your direct deposit is at the mercy of the posting systems at Green Dot which post the funds when they want. As a smart institution which relies on the poor that fund their pockets I'm sure they look upon its customers as hoi polloi who are glad to even have the service to begin with, so a certain level of inconvenience must be applied to appease the bigwigs, who are profit driven but are somewhat obligated to provide a service...

I have been working with Green Dot Since 12/27/207 on a dispute for payments made to AT&T. I worked with AT&T first who referred me to the financial institution to file a dispute. AT&T states they never challenge any transaction dispute payments. I followed the transaction dispute process and have been denied twice. The first reason was they could not get in contact with AT&T. The dispute was opened the second time after I was told to provide a statement showing the payments posted twice. I did and was denied because that was not adequate. I have received so many conflicting information from this company, it changes daily.

Green Dot Prepaid Visa I bought at the store, loaded 45 dollars on it, spent 2 dollars for the card. So I paid 47 dollars. The next day which is today, tried to register it to activate the Visa card and it won't register, technical difficulties it keeps saying.The entire point of getting the card and loading money on it was so I could pay a friend back the money I owe him. Now I'm even further in the hole, still owe money and been ripped off it feels like. I do a little research and find out this happens everyday to different people VERY OFTEN with no resolution.

I have an issue that is quite simple to fix with Green Dot Prepaid Card but unable to reach any live person by phone. My identity was stolen in 2013, the tax year is 2014. The refund is $908. The tax was fraudulently file under false name but with my social security numbers. I provided appropriate forms with the police, IRS, TAS, and taxpayer products group to Green Dot and the refund is still in the account and they would not release the refund to me and instead my prepaid card is still with Green Dot and of course the fees are being charged monthly.

My faith has been restored. After contacting Green Dot via e-mail they got back with me within an hour and resolved my problem. Guess I spoke too soon. Thank you Green Dot!