Green Dot Prepaid Cards Reviews

To start off I loaded $32 dollars on it when I registered it and logged in, it said $31. Later on I made some online purchases and the transactions did not match up at all. I was refunded some money and it never appeared on there. Had it for not even a week and it’s the worst experience ever.

I purchased a prepaid debit card and deposited $500 onto it. I haven't been able to use my card and it's impossible to speak with a live person. I have sent multiple emails as well as a certified letter and have gotten zero response. I thought this was a well established legitimate company but now I think otherwise. Need help. Any advice?

I have never received more horrible customer service in my entire life. They shut my card off without any warning whatsoever with a $2000 direct deposit balance in my account and held my money hostage for over 7 days while I waited for a replacement card - after assuring me I could still pay bills using the checking account and routing number. NOT TRUE. Furthermore, I could not contact any LIVING person while my account was on hold because the entire account had been deactivated. Also, I have been paying $4.95 every month for the past year for a "VIP" card which is supposed to waive Green Dot ATM fees and let you make cash advances at any bank, but I'm still regularly charged a fee by Green Dot for ATM and have been repeatedly DENIED cash advance transactions at the teller. This company is SHADY. Do yourself a favor and don't even waste your time and money.

My husband bought me what he thought was a Visa gift card for Christmas but it was a green dot card which meant a bunch of hoops to jump through and a week to wait for the real card. so I got the card and activate it online but when I checked the balance it said zero. I sent an email to support and this is the answer I got back: "We see that the card you've registered is an online card." And it is not yet funded. Please call us at ** for further assistance about your card and reload. So where did the 100 dollars go that my husband put on the card when he bought it? He has the receipt. They said there were no funds on the card and to call Walmart, Walmart said to call Green Dot. 100 dollars just gone.

Just loaded/purchased a Green Dot prepaid debit card from 7/11 and when trying to activate the card, I get a message saying "card invalid." After trying to reach out to customer support the robot hangs up on you after I type in my Green Dot card number. ACTIVATE MY CARD OR REFUND MY MONEY ASAP.

Today, January 3, 2019 I used my recently acquired Green Dot Cash Back Card after setting up direct deposit the previous week. To my dismay when I went to withdraw funds I experienced the old "insufficient funds" screen at the ATM machine at a local Wawa convenience store, which all have free no charge fee arms. Not only did I get charge a $2.50 fee I was short of funds because of a non disclosed fee of $9.95 a MONTH placed on their so-called cash back card! I called customer service which, after an hour phone call and speaking directly to a Floor Supervisor adamantly refused to remove the charge. I have been a Green Dot card user for over 8 years with other cards an thought it would be beneficial to do so with it newly TV advertise card.

I am not a Green Dot account customer. I recently purchased a new cell phone and the person that had the number before me must have been a Green Dot customer. Green dot keeps calling me with automated calls and text messages. I press the button on the call to be taken off the call list. Their system tells me I will not receive any more calls. I also keep getting text messages with updates from them. I respond "Stop". I then get a message that says they will stop sending me text messages.

I have tried numerous times to activate card via phone and website with no luck. There is no possible way to reach a person to talk to. I looked at multiple websites to find a way for a voice contact and it just loops back to the never ending runaround.

I purchased a MoneyPak for $400 about a month ago in the end of November. I went to add it to my account. I typed in all the numbers and it came back saying, "Fraudulent use detected. Funds not able to be added. Select button for refund." After calling a few numbers and trying to get somewhere I got nowhere and decided to hit the refund button which I did. I entered all of my information including my account number, my name, my address, everything, the MoneyPak number and all of that up. Screen popped up and it said, "Thank you very much. You'll be sent a receipt through your email."

I do not have a Green Dot card. I am a manager of an RV Ranch and mobile home park. I refunded a $500.00 deposit to a tenant with a Green Dot card that Green Dot refuses the cardholder access to. They froze his card and refused to release funds to him even after I sent them a letter explaining the refund to them. It has been over 2 weeks since the refund was issued. I cannot give him another form of payment while Green Dot holds the funds. We have never had an issue like this before and I will be reporting this to the FTC and any other government entity that will assist in this situation. The tenant has a wife and child. Do not use Green Dot.

Got a personalized Green Dot cashback Visa. I had to verify my ID to do this. My first direct deposit went through fine. 2nd direct deposit went in and Green Dot blocked my account. I called customer service. 4 hour wait time to speak to an agent. The gentleman was nice but unhelpful. I was told to send my ID to verifymydocs@greendot.com and it would take 5-6 business days to confirm my identity. I sent my ID and received no confirmation that it was received. As of right now my funds are still unavailable and I have not heard from Green Dot. I don't believe they will give me my money and I will have to sue them after filing a police report and complaint to BBB. I was not even notified when they blocked my account. I have another deposit scheduled for tomorrow, more money lost. I do not recommend using this company. I'm not sure after reading the reviews how they are still in business.

I have been using Green Dot since my return to Illinois and receive my direct deposit on this card. A few months ago I was supposed to receive a "Personalized card" in the mail but never did. When I inquired about it I was informed that they could re-send the card but it would take 7-10 business days and they would have to deactivate the original card I purchased. I receive my direct deposit on this card and cannot afford to wait 1 1/2 to 2 weeks to have access to my funds.

I've used probably 100 of these cards with no problems and I bought one recently and been trying to activate it and it wasn't working. Then it said I exceeded the times to try and register and to try again in 24 hours! Now when I try it says card is invalid!!! This is crazy!! I put that money on there and I need to use it!!! And it just keeps saying card is invalid! Then I try to register online and it keeps saying card is invalid!

Currently trying to figure out how to sue this company. They have made sure that you cannot make contact with a human. Spent $500 on a card that is apparently invalid with a $0 balance. Website says the card information is invalid, the automated phone lines for Green Dot say the same and then it HANGS UP ON YOU! The ROBOT actually hangs up on you. This company is run by criminals.

I have thought of claim over 8 months ago. Still have not received all my money back. On top of that I'm getting charged more fees than before and after you add it up between all the fees they charge you an ATM fees. You're paying out most of your money in fees. I've been with them for years. Used to not be this bad but I always go back and look at my transactions. After I pull money out of the ATM it'll show the money I pulled. Say $100 then they charge me 250 for a foreign ATM charge then Green Dot turned around and charges me 250 or more for use my ATM. It seems like every time I turn around I'm adding up over $100 in fees in no time so I've got to figure out something else plus try to get the almost $300 that is still owed to me for unauthorized purchases.

I was happy until today When I found out it was legal for Green Dot banking to hold my money hostage until I had a card activated with them. I've been using Green Dot banking for a long time now. I've had no issues until today. They froze my account until I activate a Card. There was no notice emailed, texted or even a phone called given to me to let me know that this could happen! My power is due today. I can't pay my power for 3 to 5 business days and it's costing me $16 to get this card activated because they have to charge me expedited fees to get me the card in a timely fashion. I commute for work. I can't pay for gas. I can't have my card until after the New Year! Which means I have no money until then zero, zilch, nothing. So now I can't even buy the things I need to buy for the new years, for me, my wife and my daughter!

I have a dispute. They tell me there is nothing that can be done without a handwritten letter. I emailed them one and they said, "No. Email or fax." Told me it would take 10 days plus the time to get letter. Meanwhile I am out my money. Terrible service. Once I get this taken care of I'm done with this crappy customer service. If I could rate lower stars I would.

My whole check was stolen off my card. It took me two hours to finally get a representative on the phone to be told I had to wait 10 business days to get my money back and I was told I had to put everything in writing and allow 2 weeks for them to investigate. I do not happy with the services. I don’t believe I’ll continue doing business with this company.

Updated on 01/28/2019: I love how they say they say contact them. I have. I've been on the phone with the corporate office since December. They say the check went out on Nov 27. Never received that one. Now they say they sent another one. The 3rd of January. Guess what. I bet you know. Never got any of them. It's starting to seem like they are not telling the truth. Well today. I'm calling again. And if that money is not electronically placed in my account before I hang up the phone I'm going to put my complaint in with consumers affair and I'm going to call a local attorney here in Florida Morgan & Morgan. Whoever is going to do the most damage in taking my money back I'm going to hire.

Purchased a prepaid Visa card. At purchase there is a $1.95 fee. I thought that this was reasonable. However, after purchase (and vendor says no returns) and after opening the package, it states that there is a $7.95 fee debited after the first purchase and charged monthly. For a card that I put $100 on, this charge is unreasonable. If they had stated this on the outside of the package so that it could be read before purchase, I would never have purchased it. And, I don't think anyone else would. Therefore, this card was completely misrepresented, and the fee is unreasonable. I want to return it, but I cannot.

GREEN DOT IS HORRIBLE!! I bought a Green Dot card some years ago believing the gimmick in their promotion about how easy it is to use their cards. They forgot to leave out that people are able to perform scams with their cards. I purchased a card from Walmart and placed $1000.00 on the card and come to find out someone already had the number and stole my $1000.00. I called Green Dot and they told me there was nothing that they could do about it. I had to file a police report and everything and they completely refused to reimburse me for my money. I even filed a complaint on BBB. I will always protest against people using the Green Dot card. IT'S A SCAM!!!

Bought a card, registered it online, went to go to my account and it said they can't verify my identity but managed to charge me a monthly fee 10 minutes afterwards!? Emailed them and they said I'm pretty much screwed and can't use it online, at ATMs, or to pay bills. Pretty much everything that you get one of these cards for. So now I Have $200 that I can't touch and no refund. Garbage. Buyer beware!

This card was given to us as a Christmas gift. The card buyer spent $30.00. When we activated the card, the balance on the card was $28.00, however we was alerted that $7.95/monthly fee will come out the following day or when the first purchase was made, whichever comes first. This meaning, we only got $20.05 to spend. The terms and conditions of the site say that if you don't make at least 30 purchases or upload at least $1,000 each month to the card, it will charge you a $7.95 fee each month. This meaning that your account will go into the negative.

Ok, so in the midst of holiday shopping I needed a last minute gift card. I go to my local CVS and go to the gift card section. I see a prepaid gift card with a reasonable fee of $1.95 vs the $5.95 or more so I select the Green Dot card. I had no idea it was a gift card until I gave it as a present, the receiver pick up that it was not and never registered it. I figured ok it was not registered or open, I could get my money back and buy a proper gift card. I return to the store and they say, "Nope once you buy it no refund."

Difficulty registering card. After numerous attempts unable to register thru app. Numerous times on the phone but kept stating I couldn't be heard and hang up. Never sending to a live specialist until numerous attempts made but then gave specialist my info only to be told I can't be verified so card can only be temp. No permanent card will issued and can only use in person. Can't purchase anything over the phone or online. AFTER ALL THIS CRAP IT STATES A FEE OF $7.95 WILL BE CHARGED MONTHLY when it is making purchases inconvenient because I can only use in person when I am disabled and had card gotten to use online or over phone.

Do not buy a Green Dot prepaid visa card that is sold at retailers for gifts! I received one as part of a Christmas present, Dec. 2018. The gift card was for $10.00, after I registered the card for use, they deducted $7.95, which now leaves a balance of, $2.05! And, if you keep a running balance, they will deduct, $7.95 per month as well as other fees. When you reload, they charge up to, $4.95. What a RIPOFF! The card cost $1.00 to purchase. By the way, when you register, they want your name, address, DOB, SS #, etc., in an effort to "help the gov't fight the funding of terrorism and money-laundering activities." Steer clear of these cards!

I have been unable to access my online account for 3 days to transfer money from the vault onto the card. I have called customer service repeatedly for help. Their system is not generating the email with verification code so I can log-in online to access the account and customer service states they can do nothing to fix this... The first three days I was promised return call from supervisor, never received one. It's almost Christmas and I am unable to shop for our Christmas dinner and finish up presents because I cannot transfer money from vault to use it. I have tried every number imaginable to get help from these people and all I get told is there is nothing they can do. Day after Christmas I have a lawyer looking into this, I am moving my direct deposits to another bank and I probably won't even shop at Walmart anymore after this for endorsing such a poor product.

I can't help but wonder why I have not had the opportunity to speak with a human being. The issue I am having can't be solved by their robots. Even when I was prompted to speak with a representative and pressed 0 it never happened. This was only on a trial basis and after a few hours I came to realize that I am going to remain with my traditional Credit Union to have human interaction when I encounter a problem.

I've been a customer for at least 4 years. Now possibly longer. I deposit money a lot sometimes in store other times via MoneyPak. I tried logging into the app today to check my balance and was told my account is CLOSED. I tried calling to see why and was told put card number and last four of Social Security number in. When I do I'm told the same acct closed and can't use them again. I'm clueless as to what the reasons are, can't speak to anyone to resolve or get answers. I use this to do most of my online shopping. I've recommended this card to family and friends because it makes sending money easier than MoneyGram or Western Union but here I am stuck with no answer or reason why they randomly shut my account off.

Received a Green Dot card loaded with $30. Tried to register online and it states the card number is invalid. Tried calling the customer service number and when prompted to enter the card number, I am asked to enter my social security number. However, the card was a gift and not associated with a SSN. No real person to speak to. I will never purchase a Green Dot card. I am considering the $30 a loss.

I have been a customer of Green Dot over a year. I have loaded numerous MoneyPaks to my account. Recently for the first time one MoneyPak was reported fraudulent which was a misunderstanding. Green Dot permanently closed my account and deducted the amount. Reported fraudulent from my balance. I was fine with all of that except there was still a positive remaining balance my card of $200. After speaking with numerous agents and the corporate office they continuously tell me there is nothing I can do to retrieve my excess funds that was put on card in cash. That's is robbery.

I have spent over 9 hours on the phone with customer service. Some of the representatives were helpful and friendly, others were cross, abrupt, and gave not only misleading but untruthful information. The cardholder died on 10/17/2018, the company was notified on 10/24/2018, and still had the audacity to deduct the monthly maintenance fee on 10/27/2018.

I purchased a Green Dot Visa prepaid gift card for my parents for Christmas. Either the mail I sent to them was stolen or lost. I have the receipt from Kroger with the last 4 of the card number, and all transaction numbers, and Green Dot tells me they cannot access any information to see if the card has been activated or cashed. They suggest I contact Kroger. Kroger says the same thing. Looks like I'm out $100. No more will I buy a Green Dot card for any reason. Total BS.

I have 4 visa debit cards with $500 on each card. I cannot withdraw the cash from my ATM. It keeps saying that it's the wrong pin #. I know it's the right pin #. When I activated the cards a window pops up saying the information is not correct, when I double, triple checked the number, expiration date, and the 3 # on the back of the card, still does not sync. I have tried to change the pin # but yet again it says the wrong pin. It shows the balance on the cards $500 each card. However, you can't get the money out. What good is it if you can't get the money from these cards. I don't want to use it to pay bills or anything else. I want the cash. Even when you go on to their website, you can't register more than one card at a time.

Well up to recently I did truly love my card, however someone stole my old phone and changed my email info and since then I had to change my number and I can't log into my account anymore so the site tells you to call customer service if you have issues logging in. I have on multiple occasions and they are unable to reset my web info to allow me access to my acct. The only way is to send to the wrong email on file and a number I no longer have! Poor customer service, I mean wow I can send my ID to prove my identity and yet they said there's nothing they can do! Poor technical support Green Dot!

I was just on the phone with them and I went to a supervisor "CHERRY" agent ID ** who put me on mute for about 20 min until she then transferred me back to the beginning of the system. Then I got to "Judy" agent ID ** who told me that she had provided me with all the information she could and that she WAS NOT going to transfer me to a supervisor so I asked to be transferred to the beginning of the system. She told me if I wanted to go back to the beginning I need to hang up and call back. I WILL NOT BE RECOMMENDING GREEN DOT to anyone I love or even hate as a matter of fact. I will continue to post this in every social media and search engine blogs until my issue is resolved. I will be looking for another form of banking.

Green Dot is AWFUL. Worst customer service I have ever had. My boss got us these as "gift cards" but there is a monthly fee! I called to ask important questions and the woman didn't help me at all. Easy questions like, "Can you use it for an item that costs more than the amount that is on the card?" or "How does the monthly fee get paid?" And she never answered one of them! She kept not answering my questions and telling me to read their website! I kept asking for a manager and she kept telling me to go to their website. Not to mention it was very hard to understand what she was saying. Very rude and not helpful at all.

Green Dot is AWFUL. Worst customer service I have ever had. My boss got us these as "gift cards" but there is a monthly fee! I called to ask important questions and the woman didn't help me at all. Easy questions like, "Can you use it for an item that costs more than the amount that is on the card?" or "How does the monthly fee get paid?" And she never answered one of them! She kept not answering my questions and telling me to read their website! I kept asking for a manager and she kept telling me to go to their website. Not to mention it was very hard to understand what she was saying. Very rude and not helpful at all.

This is the worst card ever! I've had this card for over 5 years, I have upwards of $8,000 direct deposited every month. Today is my 33rd day trying to get a cash advance for something that I've been doing every month for years! I have 3 times the amount I'm requesting, suddenly it's been flagged as suspicious activity, ok, I talked to them and they said this was to be rectified. Here I am again and it is not! Adding insult to injury, I cant speak to anyone about it! They are literally holding MY money. My bill was due last week! I cannot stress to you enough. DO NOT START A FINANCIAL RELATIONSHIP WITH THIS COMPANY! It will start out fine but they are not a bank and in a time like this you won't be able to talk to or physically pull your money out!

I purchased a $100 Green Dot Load & Go Prepaid Visa card in July 2018. Used it once for an online purchase. Went to the website listed on the back of the card (GreenDot.com/LoadandGo) to check my balance, and I get this error message: "The information provided does not match our files. To ensure you are not locked out of the system, please verify you are on the correct website. The website address is found on the back of your card." I call the phone number on the back of the card (866-871-2414) and get the same response. I recommend against purchasing a Green Dot Load & Go Prepaid Visa card.

Any time I have a issue Green Dot team waste no time fixing it... Direct deposit always on time. I can spend how I want and use it as freely as I need. Cashback rewards is also great and I love the volt. It helps me save money that I need. I love it.

I wish there is an option for 0 star. Please DO NOT BUY anything related to Green Dot Prepaid cards or MoneyPak prepaid cards. There is no real person to speak to. I requested for refund in Moneypak.com website and message just says "We are sorry. We are not able to process a refund with the information provided," when I provided all the information they required. I emailed them and I cannot even reply back to the email and they just provided PO Box address to reach out. There is no customer service phone number in greenpak.com. This is just crazy. I'm going to report this company to the Better Business Bureau. The worst company ever!

I'm a over the road truck driver. I purchased one of Green Dot's Visa cash back cards. I go it online to register the card and immediately the online registry isn't working properly. Once you put in the first four numbers everything is fine. Then I started adding the second four numbers. It will let you add two. Then the third number jumps down to the next line where the date is so I started over. Well after four attempts at it it locks me out. So of course I called customer service.

Updated on 02/12/2019: My dispute has gone on since December despite receiving a letter saying it was approved. Still no response from company. They even gave me a corporate number and no one ever answers during business hours. Customer service continues to change the story on the dispute every time I call. Save yourself the troubles and don't get this card.

Updated on 01/02/2019: Green DOT Corporation will only Mark me as a verified reviewer, not a verified buyer because I have nothing positive to say about this company. They know what I am saying in these reviews are the TRUTH. Every day I get denied using my prepaid Visa. I call the 877 number on the back. Now that I have the corporate number I will call every day I get denied. I have a complaint against Green DOT Corporation with the BBB and the Federal Reserve out of San Francisco, Ca. When I called Green DOT Corporation they told me that EVERY bank operates the same as GREEN DOT Corporation. Of course I told them that it is BS!

I requested a replacement card and paid the $15.00 rush delivery and come two weeks later still have not received my card. When I contact customer service they try to send me a new replacement. If you know my address then why keep asking. After careful research I found the corporate phone number (626)765-2000 this bypasses the current number and gives you a corporate directory. I too plan to file legal action using a better tool or what is called the (UCC) (Uniform Commercial Code) to put a lien on them and see how they feel if my matter is not cleared up quickly.

I'm very pleased to receive my pay early each week it allows me to plan ahead of the weekend. Thanks for excellent service as well everything that you said would be done is and more. I recommend this service to everyone.

Purchase a card November 21st. Lost same card November 21st versus 2nd card November 22nd. November Twentythird notified Green of loss card. Customer service reassured me I would be credited for loss card. Weeks later after not having been credited for loss card continued several times to contact customer service with quite Difficulty, Often not Able to speak with the representative. Cannot get past electronics teller. December 12 I by chance stumble across a way to contact Their fraud department, Which swiftly handled my case and Assured me a check would be sent to me within 10 days? Expand 6 days now no check, still waiting. Let's see what happens!

I have had the opportunity to be a Green Dot card holder for a little over a year now. My experience so far has been very positive. I have enjoyed the cash back bonuses I receive after 12 months. Having a Green dot card has allowed me to better manage my money. Thank you Green dot.

I have never had a bad experience with my card and customer service has always been very helpful. I receive my direct deposit on time and twice I even received it a day early. The only thing that I seem to forget is the 10 dollar monthly fee that I would like waved for those who are not in the negative and receive direct deposit but that’s wishful thinking. Thank you for the great service!

I am a long time customer of Green Dot. My account was recently hacked. I contacted Green Dot and was told that I had to dispute the charges on my card to get my money back. I sent the dispute forms in and was able to get my money back. The total returned was over $400.00. I am very happy with the results from this ordeal. I also got a new card number. I was will be a lot more careful in the future when ordering online.

I have been using this service and I receive direct deposit every two weeks at the same time 630 am. Well today I have no deposit. Can’t get anyone. My deposit was sent from work and verified yet Green Dot has not posted it nor can I speak to anyone. It’s disgraceful. I have bills to pay and a family. How dare you have someone’s money and not give them any information. I will be reporting them to the BBB.

To reload card a little expensive. I went to same drugstore where I purchased card to reload more money to waive fee for next month, does the store you go to have their fee also. Do you have to keep a balance to avoid monthly fee.

I been on hold for 45min and still haven't gotten anyone I been with Green Dot over a year and every time you call customer service it takes too long to get someone on the line. My direct deposit hasn't posted and I need my money for bills.

I have had Green Dot for a very long time. I love how easy it is to add money to my card. Love how I can access my balance through the app. And just about everything else that I can do with the card. My purchase of my green dot card was originally just a purchase to pay a bill, but I use it for everything. Thank you green dot!!!

Thanks Green Dot for a wonderful card. I have direct deposit and will keep my direct deposit with Green dot. Green dot has excellent customer service. Green dot App is excellent. I have had other prepaid cards that Was not up to my standard when I signed up for Green dot/ I was and still is very impress with the service. I give Geendot 5 stars. Thanks.

Service is great. I commend Green Dot team trying to fix my issues. It's just recaptcha gives me problems. I also changed my phone # from ** to my new number is now **. Hope to resolve it soon. Thank you for allowing my input. May I sync my green dot with my google account? That would be great.

I really like this card. It shows me that I can have more money on my hands. I got my wife into this card. This will help her save money like it did with me and I think she will do a great job saving money with Green Dot like I am.

The Green Dot card itself is wonderful. The app is where the issue comes in. The app is always having problems with stashing and unstashing money. Sometimes the app does not let me log in with an error message popping up saying try again later.

Updated on 01/15/2019: This is a follow up to the poor customer service that I reported before. I received a response from Daniel w/ GD and he said to call so he can help with the matter at hand. I called Daniel four times on different days and at different times. Of course there was no answer and no voicemail. The phone rings a few times and then goes to a robotic message for GD. They are trying to make themselves look good by responding to the complaint, but it was just for show. Ha. I'm not surprised. Worst customer service ever! Nuff said.

Green Dot won't allow me to take my money out the vault. I'm going to report them for illegal bank practices. I do not recommend anyone to bank with them. They even blocked my number so I can't speak to no one.

I transferred my money into the vault today and I have not been able to access it since 12:30. I am stuck with no way home. I have called Green Dot several times. I was able to get them once. Since then my calls will not go through with them. I transfer my money thinking it's safe and here it is I can’t even access my own money and all they can tell me is they understand...understand that I can’t access my money so that means my lights will be out tomorrow. I’m stuck with no way to work and all my money is in the vault. Way to go Green Dot.

I'm not happy with this card, have to pay a monthly fee to have a company set a limit on how much money you can spend a day, not fair, also when a transaction doesn't go through the cardholder gets punished meaning funds are held till the card company/bank wants to make it available for the cardholder's use. Telephone calls are sometimes hard to understand, need to have "press 1 for English".

Any time I call you always say my card # is invalid. I have to dial SEVERAL times for it to go thru and then sometimes it still doesn't so I have to try my social security number. Sometimes that doesn't work either.

I want to thank Green Dot's Internet, and Phone Reps. for Making the change from my Direct Express Account issued by the US Government, and Social Security office themselves to A Green Dot account for me instead, Direct Deposit. They were of great help. My Money will now be deposited in Green Dot's Bank. Jan. 1st 2019. I will be able to use Green Dot's Debit Visa Card now instead. Early access is available I am told in case I need funds earlier also. A few days ahead of the 1st instead for a small fee to do this. I am glad for this. Thank you Green Dot. Looking forward to using your services instead.

I loaded $300 onto my card an hour and a half ago, and my money is still not available. I have been hung up on TWICE when I try to call in and I have been on the phone trying to reach someone for an hour. I have my receipt and I need my money to be available now!

I haven't had any problem with Green Dot. I think y'all are doing a pretty good job. Every time I call and have a problem customer service is always there to help me out and that's great because some other companies aren't like that. They will give you the rum around until your head hurts.

The only thing I have to say is I like my Green Dot card. I even recommend my aunt to get one and she loves it. I will let family and friends know about it. It's great, especially when you can get paid up to three days in advance.

All great card really. Like it can use it at a number of places. Some banks I can’t though. The only thing I don’t like about it is the monthly fee. Would likely to get back. Otherwise it’s a great card.

I've had nothing but positive things using this card. I love that I can talk to someone if I have questions about the transactions I don't recognize. They are always very helpful. I've had nothing but good experiences while dealing with Green Dot. They are amazing and I've recommended this card to a lot of people. I've tried others but now that I have green dot I'm staying with green dot. I highly recommend this card to anyone who needs a prepaid debit card. They won't be disappointed.

I love my card. I would and have told family about my card. And some of them have Green Dot cards now. Thanks so much, I love getting my money early and I love how the staff talk to you on the phone. They are very helpful. Thanks again.

If I could put 0 stars I would. My account has been frozen for no reason whatsoever. I spent over an hour on hold before I got frustrated and hung up. I’ve had to make several calls to the “customer service” department with absolutely horrible service... but this one takes the cake. Do yourself a favor - DO NOT use this company for any reason. EVER.

Updated on 12/20/2018: This bank has not contacted me so if you see their generic review after this post that is a lie. I have been contacting them since December 2nd. I deposited a check on November 29th. That Check was honored and cashed by Bank of America on the 30th of November. They did not place the funds on my account until this 6 of December so they had that money for nearly a week. Then they put a hold on my account and blocked it the 7th of December and I also put a $2000 cash deposit on my card on the 4th of December and now all the money on my card is not available to me. Their customer service is ridiculous. They are off all their horrible. They do nothing to help you. You can't speak to anybody to get anything done. There's only one real number to contact Green.

Walmart MoneyCard - Green Dot. Card very easy to use. Card cracked after 3 years. Wanted replacement. Told card had to be deactivated and new card 7-10 days. Would not be able to get money during that time. Told them I wanted to keep access to my money (I was not that nice about having no choice in matter). Said I would take out duplicate card on same account, wife's name. Safeguard I withdrew all money I could. Some could not get out. When I tried to use it at store, was told authorization denied. When I tried to call 1-877 number, was told account not found, invalid as well as my social security number. If I tried to go to website, account no longer valid. Don't really care about $9. I quickly removed in direct deposits. More concerned now about scruples of this company when they cut you off at the knees like that.

Worst company to ever trust with your money!!! A few months ago they froze my account without any prior notification on why or what was happening. I didn’t even get a notification after it was closed. One day I went to use the funds I personally deposited and the account was closed. I can’t move the money, I cannot touch it! I sent 5 separate emails for someone to contact me, nothing! Then I finally sent a nasty message to support once again and corporate called me.

I bought this card thinking it was a gift card for my son. He had to go through some ridiculous process to register. Now, I find out they took out $9.05 off of a $25 gift card. That is ridiculous. I could not speak to anyone in customer service because this Green Dot institution is a scam and I am going to report them to the Better Business Bureau. Visa should not be affiliated with this company. Please do not buy one of these terrible cards. It is an absolute ripoff no matter how you look at it!

I used Green Dot because I ran into some difficulties with my bank account thinking simple deposit money which initially, you are billed a monthly fee for almost $8.00 and $4.95 to put money on it. You would think direct deposit which is free would be easier right? Nope, I have been waiting for days now with no money for gas, food or anything. I work for Uber and did the direct deposit that Green Dot would never accept!!! Heads up, Uber only can give you a 10 digit billing ID which does you no good with Green Dot which uses a 16 digit tracking number. You can't get the tracking number from Uber until the money is accepted which defeats the purpose. So your money sits out in limbo until God knows when. All of them, Uber & Green Dot use third party foreigner who don't speak good English or apparently hear it either. It is so frustrating to go through so much trouble for your money. This company is a ripoff!!!

Not good at all. I’ve been trying to get my refund but I do not have an ID, nor a utility bill. I’ve called and called and all it goes to is a machine. I have up to 240 in my account but can’t get my refund!! I JUST WANT MY MONEY BACK. WORST CARD EVER.

Last week I took my ENTIRE Christmas fund ($500.00) and invested in a Green Dot Prepaid Debit Card!!! I wanted to be able to make ONLINE purchases to surprise my husband. What a TOTAL nightmare, ripoff & scam from beginning to end! As soon as I got home... I tried to register my card! First 2 tries... I got a response "System unavailable... Try back later!" Then FINALLY called the 800 # to activate. Was hoping to speak to a REAL person... but that is ABSOLUTELY NOT POSSIBLE!! So used automated system and was informed that my card was now registered as a TEMPORARY card. Was also advised I could ONLY use it for IN PERSON PURCHASES!

I got my Green Dot prepaid card through an employer which is how she pays me. She lives in another city in California so it's easier that way but in the seven years that I've been with Green Dot Visa it's been a nightmare. There been several times I've had to contact them in regards to unauthorized payments and recently a very well-known company debited my card for the entire amount that was on the card without my knowledge, without my consent, without my authorization. Green Dot told me that I needed to wait from the 1st to the 13th to have the issue investigated.

So I purchased my card at a Duane Reade pharmacy, I put my money in the card and when I got home to activate the card I was having issues with activation so I changed my mind totally about using the card. I called the company the same day of purchase letting them know that I want a refund. I have never used the card because it wasn't activated. So the person said they will send me a refund check in two weeks. Waited two weeks, no checked showed. Called again, same thing, waited two weeks no check showed. Called again, really disappointed now but still patient, person said they will ensure I get the check this time around (same story). Check didn't show after 3 weeks of waiting.

Very unhappy at customer service representative - did not help me after I gave my SSN and personal information - just hung up on me. I had questions. Do not want to use your service again. Said I qualified for a 100 dollars in emails. Feel like this was a scam to get personal info. Will report to BBB. Unbelievable customer service. What a horrible mistake signing up with this card. Never again.

Well I made a transaction with one merchant and due to nonavailable stock they cancelled part of the order which was for X amount of money. The funds were released back to my card within 3-5 business days and actually was refunded back the 4th business day, cool. Now fast forward a week later I made a similar purchase and due to out of stock temporarily they cancelled the order and sent verification to release the funds that's still pending on my end. Now this particular time it's taking longer than the last time to release the funds.

I sent him my email, & he responded immediately, with a list of questions I would need to answer, in order to file a lawsuit. Everyone needs to sue Green Dot. Do not let them steal your money. Personally, I don't plan on settling. At this point, this is no longer about money. I am going to cost them as much as possible, in court fees, & take them to court, forever. These people are idiots. When, there is no shortage of lawyers that will sue them, for free, they are stupid to steal so many people's money. It is really going to cost them. For all the small amounts of money they stole, they now, have to pay thousands of dollars in arbitration. Idiots!! Soon these losers will be bankrupt. Get your money, while, you can.

I purchased this card on December the 5 and it’s a day later and it won’t allow me to activate it. The error message says that I am making an invalid entry. There is no live advisor to call or anything. The app doesn’t work either. I am annoyed extremely annoyed.

I had purchased a Green Dot card for my son to have. I have tried to register the card online multiple times but it kept denying its own card. After numerous tries, it kicked me out for 24 hrs. Then, when I finally got through, using the app this time, Green Dot stated that they could not verify my identity. I tried calling customer service for Green Dot and could not reach anyone; only the automated system answered the phone. The automated system could not resolve any of the problems that I was facing. "PLEASE DO NOT USE GREEN DOT. YOU WILL LOSE YOUR MONEY AND EVERYTHING ELSE!"

They make changes to your account and what you need to do to get money off of your card, without letting you know anything. Now you’re stuck looking stupid wondering why you can't get money that you have available. Make sure your phone number is the right number on the account. They don't care if you give them your SSN, or Address full address, your name, or date of birth, what's your kids name nothing. If your phone number doesn't match they will not do nothing for you. So please don't change your number in the next 10 years... They will hang up in your face very fast and won't care. If you ask to talk to a supervisor they will not let you and tell you they're not available no matter what. They will hang the phone up if you keep asking. They will try to rush you off the phone as soon as possible. Keep this all in mind when you decide to use their services.

I deposited $300 cash at a 7-11 onto a MoneyPak Reload card. This is a card I use frequently and have reloaded money at the register many times but never done a MoneyPak reload card! I have attempted 3000 different numbers and cannot receive any help! I am now facing eviction. Please help!

This card is BS!!! Just know a bank "is for profit". The 5% "cash back" is a scam. They'll only give you $100 max no matter how much you spend. They don't match either!!! Let's cut it; most of us use pre-paids to get our paychecks early. With this cash back card; you're paying them $9.95 per month for membership; please don't forget about the ATM fee that, "they assess". You're paying $120 per month in "membership" fees. In addition to the owner of the ATM's fee, Green Dot charges you $2.50 for ATM transactions. I can keep going on and on. I don't want to mention their out of country customer service reps... AMEX Serve affords you the benefits of getting your pay two days faster and no ATM fees at a "Money Pass" connected ATM. I.E. Union Bank, 7/11, One United Bank etc...

I have to say I have had the worst experience with Green Dot today. I've been on and off the phone with customer service for 3 hours trying to get my brand new card activated. Why in the world is there a block on a brand new card. Then you tell me to, "Go to Greendot.com/documentupload and upload your I.D.," yeah, that's a joke. You type in the card number and it says invalid. Never gives you an option to upload your I.D... Then customer service tells me the same thing again, and I say, "Did you not just hear me, it doesn't work," and they say it again. It's like they don't give a you know what and just wanna get off the phone. Why would you put a block on a brand new card anyway? And how do I get it unblocked. And don't try and tell me to go to Greendot.com/documentupload 'cause it does not work.

No customer service whatsoever. You hold my money for 2 damn weeks from a deposit to a hotel. You give bull crap excuses like I'm an idiot. Two weeks to get out of pending, hotel didn't process, you are just waiting. **. You hold peoples money fraudulently. I thank God I have not set up any of my direct deposits with you. After this one and only time I've dealt with you, you proven not capable. Never ever ever will I use that card again once I get my money back.

My brother passed away and one of the things he left me was a 25.00 Green Dot Visa Debit card. I registered the card and found the balance to be $25.00. After a few months I only had $1.25. WTF??? I called customer service and they told me it's a $7.95 every month for fees whether you use it or not. On my money. Really??? That's as bad as it gets as Highway Robbery. Thieves is what they are!!!! NEVER USE GREEN DOT!!!

I decided to put $300 on a Moneypak to load to my prepaid card. I purchased the Moneypak at Family Dollar (my first mistake) then tried to load and it said too soon. Kept trying and it kept saying wait 20 minutes. It well past 20 minutes. Then after an hour when I tried to reload on Moneypak website. It says “you exceeded the number of card deposit retrieval attempts.” Then I wait some more and it says “you have exceeded the Moneypak deposit attempts allowed in one day” GOOD GRIEF. Now $300 is gone. I have no money. None. All sitting in limbo. Filed a report and I have to wait. MoneyPak Green Dot needs to have a live person to talk to. They have no idea the amount of stress they have cause. No money. No food. Nothing. Please help!

I had to purchase a second Walmart MoneyCard, as I thought I lost one of the cards on my personalized MoneyCard account and my pay had just been deposited. I called the customer service and they told me to pull my money off the card. I went to Walmart and withdrew a total of $1152 off and put $500 on a money card I bought right there. I came home and called to verify the new card. The lady was rude and wouldn't listen when I told her she was spelling my name and email wrong. The next thing I know, I am transferred to an automated response that says I failed verification. I called back and no matter what I press I can't get a live person to fix this.

Bought this card as a gift thinking it was a gift card. Loaded it with money and gifted it to my dad. When my parents set up the card, customer service entered the SSN wrong and now we are unable to use the card and it’s impossible to speak to someone because it is saying the SSN is invalid because they entered it wrong. Customer service is terribly lacking. Most companies will allow you to at least speak to someone. So unhappy and I’m grateful I didn’t load a substantial amount on the card because we can’t access it. Do not buy this card. It’s a scam.

I purchased a $500 MoneyPak and I was waiting for my ‘Personalized’ card to be able to load the money and all the while, I have been broke. So, I finally get my card and try to load the MoneyPak and it doesn’t work. I call customer service and they tell me to wait an hour, I do and it still doesn’t work. So then, I have to request a refund which takes who knows how much longer. Bottom line it’s been almost two weeks, I’ve had two utilities shut off and my previous landlord is threatening to throw away my things because I have no money to pay for them to be moved. It’s a complete scam and all I want is my money!!! How hard is it???

I have never in my 28 years of living had so many issues with a company like this. I mean first off you call customer service and they can’t ever help you. Like really why are you at work again? No corporate office number nothing. I hate this company. I will never ever buy another card with these stupid people! I mean really I brought a prepaid card from the Dollar General. Now I’m thinking it’s like every other card. I read the back of the package and it said nothing about having to wait 30 min before I can use it... ** number one then after waiting 30min I tried to activate it and it’s said you exceeded the limits try again in 24 hours.

In a nutshell, I purchased this POS card from 7-11 because I lost my wallet and needed an alternative to pay my phone bill and such until my replacement cards came in. As many people on here say: I went online to activate my card, and it says it's invalid. I also called the support number, same nonsense. Now I'm on the same position I was in before, but also out the $40 I loaded onto it. Either make my card work, give me back my money, and quickly, or I will gladly initiate a class action lawsuit on this company, and given the reviews here, wouldn't have much trouble finding others.

I don't recommend this bank at all. I too plan to take action on them. My account too was closed without being informed. I'm unable to speak to anyone as well. And too had money in my account. And this barley took place a couple of days ago 11/2018.

Tried to use MoneyPak to reload my Green Dot card. I have been a loyal customer of Green Dot for YEARS. MoneyPak screwed it all up and now expects me to wait 2 weeks for a refund that was supposedly processed within a matter of minutes... BS!!! I contacted Green Dot. They have all the information and can see everything but claim they can not help me. There is no way to contact anyone live at MoneyPak. It sends you back to Green Dot. DO NOT USE GREEN DOT! Time to get a new prepaid and I suggest you go to someone more reputable and actually has customer service that can help you.

Awful. This has by far been the worst experience of my life with a prepaid card or anyone for that matter. I have a negative balance when I should have over 400$. I can't pay my bills and when I call they keep routing me back to beginning of the automated system. I can't get a live agent. This is so illegal and wrong. Release my money.

Last night went to the Drugstore to reload my card twice because it can only take $500.00 at the max at a time. I was making my purchases on Amazon and eBay when During the checkout it kept coming up as card was “declined” from eBay and from Amazon it keeps saying “Payment revision needed.” I have the proof showing that I have the correct amount of money on the card. I called Customer Service earlier this morning, talked for 18 minutes and got off of the call at 4:03 a.m. and the Representative kept telling me that it’s “still Pending” and I won’t be able to receive the funds to possibly December 6th and there’s nothing that can be done about it.

Updated on 12/20/2018: Green Dot responded to my review portraying like they were very apologetic and eager to help me. Left me a brand new number and I have now called for the last 3 days 10 times a day only to have reached another recorded message stating Green Dot was unable to be reached.

I had a $500 Walmart Gift Card thru Green Dot Bank. I registered the card. I received the card in 2017 and went to use it on Black Friday. $493 was gone!!! Someone used the numbers to make two large purchases at Amazon.com and left me with $7. Green Dot says I didn't register the card but I know I did. Their employees and associates are thieves! DO NOT BUY WALMART VISA GIFT CARDS ISSUED BY GREEN DOT!

Green dot has appoligized for the problem and opened my account back up after 34 days. They also issued me a refund of 24$, 3 months of the regular monthly service charge in an attempt to make it right.

I switched my direct deposit info to my GoBank Green Dot account because they said it will be received earlier. When my deposits were transferred on my previous dd account, my funds were available at 6 a.m. It is now 9:30 a.m. eastern time and I still haven't received my direct deposit that was sent to GoBank Green Dot yesterday. I should've just stuck with my Amex Serve account. The agent on the phone said there is a delay but can't tell me the time my funds will be available. He just said today some time. Not a happy camper right now.

Have had a ok experience up until today. Made a purchase online in OCTOBER 2018, what was cancelled a couple weeks later. Called into Green Dot asking when the funds would be available, they stated 10 days. Well 10 days came and no credit. The merchant did their part, Green Dot is just holding $66.45 hostage and making it nearly impossible to get it back by putting as many barriers in the way. Imagine how much unclaimed money they fall into by practicing business this way. Well they've "opened up an investigation" but I've received nothing, heard nothing. Don't waste your time, this is thievery disguised as good business. They will take your money any way they can, god forbid you cancel a transaction, a common practice now in the 21st century.

On Oct 11 2018 I disputed a charge of $694.27 on my card. I was told it would take 45 days for my refund to take place. On Oct 15 2018 Green Dot bank froze $694.27 on my account which put me out $1388.24 now. On November 15 2018 Green Dot told me my money would be refunded within 24 hours. The next day Green Dot released my 694.27 that they had frozen but not the initial charge I disputed. I called Green Dot and after an hour and a half they said again it would be credited back to my account within 24 hours and gave me a $25 courtesy credit for my trouble. Now 51 days later and numerous phone calls I still haven’t seen my $694.27.

Green Dot secured credit card is not a real credit card. At first they used to let me load the money on the card to use for rental cars. Then one day nothing. The charges for rental cars were declined, as well as gas charges. I was at Avis rental car looking stupid thinking I could charge my rental car. I call Green Dot. They give me some bogus excuse about Visa does not allow for rental. I contact Visa and they said that the cardholder company which is Green Dot Bank is responsible for accepting or declining charges. Green Dot should be sued for false advertising as a credit card, when in fact they are nothing more than a prepaid card. They do not allow gas charges unless they equal 50 dollars or more. This company needs to be put out of business.

I was having a hard time loading a card with a MoneyPak. I've done numerous loads cause I have a cleaning and sewing business so people pay me however they can. I call corporate and talk to a man that was not nice at all. He told me I can't be using the cards to load my money that I've worked very hard for sure to losing everything in a house fire on October 4, 2018. Anyone in my shoes being a woman taking care of herself would do the same thing get some cash flow to get back on your feet.

It is very disappointing to find out that I can't use my own money. I have been trying all day to purchase items on Cyber Monday using my pre-paid Green Dot debit card and the card keeps blocking all my purchases. Worst of all, when I tried to call for support nobody, other than the machine, answered the phone! This company is withholding money from me on the day my son wanted to buy some books and isn't even offering help in return. Had Green Dot offered an actual person for support over the phone maybe I would've rated my experience as a solid 2 over a 1.

Updated on 12/17/2018: This company is a scam. They pretend to want to help, but they are stealing money from people. Refer to my prior post. I just today got a response "apologizing" for my experience. My experience is they took $500 cash from me and have yet to give it back. I got an email response today indicating I could call "Daniel" for a conversation and how to get my refund. The email said Daniel was available from 8am - 5pm Pacific. I just called. Got a voicemail saying, "I hours are 9-5, and please call again later." This company is a fraud, a scamming institution, and needs to be reported to the BBB. I have been without the $500 I gave them for more than 3 weeks now, and I cannot get anyone to respond.

Our small-business was victimized by someone who impersonated an employee and requesting a change in direct deposit info via email. The "new" banking info was to a Green Dot account. While we take responsibility for not performing due diligence with the employee directly (the fraudster was reasonably knowledgeable about our company and employees and the email request looked legitimate), it was impossible to get a timely response from Green Dot to freeze the new account before the money was drained. There is no way to get a live operator or even leave a voice mail. We left a post on their Facebook page which was not responded to quickly. While there are doubtless real, legitimate uses for Green Dot's services, they appear to do little to prevent fraudulent use, and make it virtually impossible to help when there is fraud!

Wanted a prepaid card for 2-3 purchases for an in game item. Used the card and got charged a $7.95 "maintenance fee". Called twice - got hung up on the first time because I asked for the "fee" to be waived. Second person told me they can't waive it and that I have to spend all the money on the card to close it out. Literally put $20 and they STOLE actually STOLE $7.95 from me. Worst prepaid card in the WORLD. Who charges such a high fee. And you can't talk or write a review on their site because reasons. You can write in, because I guess they don't know about email or basic technology in 2018. AVOID THIS COMPANY AT ALL COST OR IT WILL COST YOU.

Purchased a MoneyPak from the store. Waited 60-90 mins before attempting to load the funds on to my card via moneypak.com. When I did attempt to load, I received an error saying that I had to wait 20 mins after the transaction before I could load the MoneyPak to my card. I had already waited well over an hour, and needed to move on with my day. I attempted several more times to add the MoneyPak (while for some unknown reasons, still receiving the same error), only to be greeted with a new error saying that I had exceeded the maximum attempts to load my card and that I have to wait 24 hours to attempt it again.

Total scam!!! My card was frauded and 165 dollars of my money was unauthorized in 5 transactions from another state, they blocked my card charged me for a replacement card and that card is blocked from being activated. Says go-to document upload and send pictures of my license from the and back, then finally accepted my images and approve. Then I get an email five minutes later saying to resubmit my pictures again, what a joke terrible customer service. I'll never see my money again. They are a complete thief and a joke.

I am Quentin **. My info for my card was stolen. Requested new card and now I can't activate my card. It says go to document. Upload and when I enter my card number it's does nothing. I'm highly upset and out of $600???

I call them. Machine says invalid card number even when I got one that has my name in the mail. Online keeps repeating the stupid verify identity then absolute nothing. I lost my money buying this card.

On 11/12/2018 I had to report my card stolen and due to this the Green Dot was suppose to send me replace card in which they took $5 dollars. The card was only suppose to take 7 to 10 days but here it is 11/25/2018 and still no card. I have money in my account that I can't touch and about to get paid again from my job. Customer Service has not been any help with this issue and very worried that my money is going to be lost in their system. I'm not a rich man and I need my money. Not understanding why it's so hard to send me my card so I can get my money.

I traveled to Canada for a family emergency. Prior to my departure, I contacted Green Dot to let them know about my travel itinerary and my final destination where my purchases will be done. The representative informed me that I could use my Green Dot Prepaid Card in Canada. I was concerned because the cardholder's agreement didn't specify which countries were or weren't included for foreign transactions... It just mentions fees and percentage.

Updated on 11/28/2018: Today I received credit for one of the cards in question. Hopefully I will receive credit for the one outstanding card. I spoke to them be a email and they say they have no record of the other cards transaction? Which is terrible because the Only time I was able to speak to one of their representatives he assured me that I would get my $100 refund when in 5 to 7 days? Later during our email conversation it was stated it they don't see any record of May speaking to anybody about that matter?

I was transferred to Green Dot by Apple to help me with a Apple Pay Cash Dispute. Apple said that they would be able to help me with this dispute. But once I got over to Green Dot they told me they couldn’t help me with a dispute. They said I would have to contact the merchant directly at (000)000-0000. I asked the customer rep. if she thought that was a valid number. Her response was, “I’m not sure if it is or isn’t”, I would have to call that number. It’s all zeros. It was oblivious she was talking to me like I was stupid and could care less about the customers. So I asked to speak with a supervisor, she placed me on hold for 30 mins before a supervisor got on the line.

I have been using Green Dot for a while now with no problems until recently. I used my card one day and the next day it declined with my money in there. Called customer service number. Couldn’t reach a live person. Was automated saying my account was closed and hung up. Had to go through Facebook to Messenger and after three days got a response automated as well then two more days later got a voicemail from an three digit number?? But left a voicemail with a number.

Went to order a replacement card since my strip was trashed and they blocked my card, sent me a new card, and blocked that one too. Now there is no way to reach a customer service representative because they refuse to talk to you with a blocked card. Not sure how this company is still running when they keep customers' money locked away with no means of being able to communicate. Worst card service I've ever dealt with.

Paid over $20 for this card, kept saying it was invalid. Called the number, still said it was invalid. It didn't work at all. Not even worth the money paid at all. It also didn't even put all of the money on it, it put around $9 instead of $20. It's a huge scam. Sticking with prepaid cards from now on.

If I could give it NO STARS I would. This card was the worst idea I ever had. AS SOON as I got the card and activated it they charged me a “monthly maintenance fee”. I can NEVER talk to a real person, you have to send them a picture of the front AND back of your ID before you can even use the card at all. Once you start using it they will freeze your account and say “it’s because of fraud” when it’s not. Even if you tell them it’s not they will still freeze your account until they “finish their investigation”. Meanwhile you can’t make transactions on it so you will continue to rack up fees. It’s one giant scam that I wish I never took part in.

I placed an online using order using my Green Dot pre-paid card. Within 45 minutes of placing the order the merchant cancelled due to not being in stock. I received an email stating order was cancelled and I was not charged. However, the funds came off my pre-paid card. When I called Green Dot I was told the funds would be refunded in 10 days. I called the merchant and they said they cancelled the monies on their end immediately. When I asked the Green Dot rep who else I could speak with or a complaint dept she said there was nobody else for me to speak with. I am trying to find out if this is normal policy. I cannot understand why it would take that long to give the consumer back their funds.

I get a direct deposit EVERY Thursday in my card, and this has been going on for years and now that it's Thanksgiving morning and I need my money. There is no deposit! Talk to customer service and they give me all sorts of stories then tell me they don't see my employer paid me this week and I would have to call them. Yea like I believe my employer did not pay me, and just like last year the funds will be there Friday instead of Thursday! Second time this has happened on Thanksgiving and they could care less. They are very rude and horrible to talk to. I have this card so that half my check is at least a day earlier than my regular account but it's not worth it to deal with this.

I have never had an issue with Green Dot, until now. I have always received my deposit Wednesday night Thursday morning no later than 4 am. Despite "FEDERAL" holidays. I needed my deposit to travel on Thanksgiving. It never came. Everyone in my office received theirs on Wednesday... Despite their different banks. Veterans Day is a Federal holiday. Had no issues. Labor day Federal holiday... No issues. But Thanksgiving... One of the most important holidays... And on top of it Customer Service could not explain why. Then block me from calling. I'm going to a bank next week. And tell everyone about this.

Ordered a card online Nov 1st and still haven't received it. Direct deposit is going through and now I have no access to my money. Customer support phone has no live person to talk to and would send a new card. Was forced to use/join social media sites, which I hate using and it still took 5 1/2 hours for a response. The response, send new card which I will receive in 7 business days. They said that 3 weeks ago. They have my money and I don't.

I called a few days ago to dispute and stop a monthly payment from coming out of my card. I tried to stop it thru the vendor directly but kept getting no response from them. We got it figured out. She recommended that I should get a new card. I said I didn't want one because it's only 1 transaction that I have an issue with. I went to the store to buy something and my card declined. I logged into my account and I do have money on it. Then I saw that they sent a new card. Now I don't know how to get my money out so I can buy the rest of the groceries I need for Thanksgiving. I never had any issues with them until now.

When there's an unauthorized transaction on your account it takes them 45 to 60 days to refund your money. The customer service sucks, everyone gives you different answers when there's a problem. Overall worst experience ever and will never do business with Green Dot again.

I have been trying to get them to stop payment on a bill pay item I set up on 11/1, and still hasn't been received by the payee 20 days later. I started calling on 11/15 and ZERO resolution. It takes less than 5 minutes for the least competent person in banking to put a stop payment on an item, and return the funds to the account. Really irate at this point!

Had this account for years. Someone fraudulently used my card. They blocked my account and said I could access my funds when the new card came. New card came and still can't get my money and when I call customer service it keeps disconnecting me. NEVER GO WITH GREEN DOT. THEY'RE FULL OF **.

Basically in a nutshell been trying to load a $500 MoneyPak card for a week now... MoneyPak which is owned by Green Dot or both a scam. They jam up your card purposely to get interest rate. I don't know what else to think... but all is well. I'm just waiting for a call from a technical team. They admit my MoneyPak card is good. The money is on it. It's not been used and my Green Dot card is good. Everything is good they say except I don't have my $500. So MP & GD are shady AF. If anybody from MoneyPak or Green Dot is reading this and could possibly straighten this out for me I'm all ears. How about just load my MoneyPak onto my card for me but y'all can't do that because it's an internet-based blah blah blah. WTF ever. I'm at ** for 1 more day at least. My service ends midnight tomorrow ...because I'm broke now thanks to GREEN DOT.

I purchase a MoneyPak. All the information was done correctly then their system said that there was fraud involved with the Moneypak and I needed to request a refund. Now my $500 is Sitting In Limbo. There's absolutely zero customer service for MoneyPak. The customer service at Green Dot was absolutely zero help since they hung up on me twice. Would not let me speak to a manager. I have had so much trouble in the recent past with Green Dot that I am seriously debating canceling my account after almost 5 years. Their customer service will be the end of Green Dot and if I don't receive my $500 in 2 weeks I will spend $5,000 to get it back just to prove I'm not a pushover and they can't get away with whatever they want. They have offered me no recourse to the problems I've had and have been rude every time I spoke with them. What a shame. Just ridiculous.

I'm very concerned and upset that Green Dot bank has blocked me from my account and funds after I just got paid and the holidays are coming up. I've been using the same card for years with no issues until this major issue now. I have bills to pay and children to take care of and work hard for my money. No one will talk to me over the phone and help me to understand what is going on! I need answers and access to my hard earned money!

I received a direct deposit for financial aid from the college I attend. The deposit was marked as suspicious and the account was frozen. I have sent my state ID, school ID, and a letter confirming the direct deposit to the fraud department. The customer services reps are rude and have no compassion at all. I am a tax preparer and in the past have advised many clients to use Green Dot cards, I will not do this in the future. My direct deposit was over 5000.00 and I really need my money. What they are doing has to be illegal on some level. Every time I call customer service I am put on hold and then told the same thing every time, they request the documents that I have already sent them 7 times. Do not use this card.

Trolled the internet for contact info. Finally get ahold of someone and not a recording and I got hung up on. Then I have to go through what seemed to be 3 or 4 reps. Become what I thought was going to be some help and I get directed to a web page that I could never access. And that was this morning and now it's 4:30 and still no change. All I want is to upload my ID so I can get my refund that was credited back to my account that is still locked. And if that's not bad enough the new card they issued me is locked too because they linked it to the old account. Frustrated. Omg. Help.

This company does not offer any consumer protections for disputes with merchants. Every card company I’ve used, whether credit or debit, has offered the ability to dispute a charge with the merchant if the product was billed but not received. Green Dot specifically only permits disputes for unauthorized purchases and does NOT permit disputes for authorized charges where the services/goods were not delivered.

Went to Walmart to load my card amount 60.00 to purchase a gift for a baby shower. The money was loaded at 8:21. Went to pay for the gift. It declined. I called Green Dot and the man told me he could not find where I loaded money and that I would have to wait few hours. Okay a few hours have come and gone, now he tells me that I can get a refund but I will have to wait 2 weeks. On the phone as we speak and no one will take my call. What kind of customer service is this!!! These foreigners is really disgusting and pernicious... I will be deactivating this card and they will not have to worry about stealing my money!! 11/14/2018.

I lost my card. Now they blocked my card. I have to prove my identity. I haven’t received my card so I can’t upload my photos because I don’t have a card. I can’t talk to anyone about this. I have no idea what to do. They have 200.00 dollars of my money and I can’t cancel my account because I cannot talk to anyone. Can anyone help.

I loaded $50 on a Green Dot card. I tried reloading the card that I just bought and I could not reload. Called the 1-866 number to speak to someone. You can't even get to a live person unless you press lost or stolen card or did not receive card in mail. Their customer service is horrible. I told customer service that I need to use the card today and add the amount that I need and I hear is "I am sorry. We can send you out a check." First off did I pay you with a check? I paid you cash so you should give back what was given. I WILL NEVER EVER, EVER USE GREEN DOT PREPAID OR ANYTHING THAT THIS COMPANY IS A PART OF... I give 0 star. Bad customer service. Bad manager manners... Just bad!!!

I bought my adult son a Green Dot prepaid card for a trip he is making so that he can budget his funds while away from home. The plan was for me to reload the card weekly. We registered the temporary card and send pictures of his license to verify his identity. After sending pictures of his license, we received an email that they couldn't verify him and the card would never be reloadable. I attempted to call to resolve the issue, but cannot reach a human and can only get information that is not useful. I then emailed and received the same response as well as the customer service person who responded can't view the reasons why. I feel as though the customer service is non existent and this was a waste of money. There is no way to actually resolve an issue such as this. The budgeting solution that we should have for some very high fees isn't existent and no one at the company will assist.

I cancel my Green Dot Platinum card September and I received a letter October 5th saying my account was closed but I never received my check for the money I put in the account. Now I am getting the runaround trying to recover my funds. I review my account and the money is in there. What is going on?

I have used Green Dot for years and haven't really had any problems with them until recently. I've had to buy some MoneyPaks while traveling and while I went to go try to load them it said that there was an issue or suspicious activity due to previous load attempt so I tried to have a friend load under their card so they could give me the cash. I tried everything and it will not work. All it says it I can do is request a refund. So I requested a refund and the 1st few refunds that I requested well I only got 2 out of 3 checks. And I have several more Green cards that I had loaded... it's kind of my savings account.

Green Dot Cards are used by a few employees at our company. Green Dot has been known to make up a random issue and call it 'suspected fraud'. They'll then block the user's access to their money. Additionally, they will 'freeze' any money deposited into that account and make the user's SSN unrecognized by the system. Doing this prevents the user from not only accessing their money but also prevents them from getting through to customer service. Customer service requests are only processed with a valid 16 digit card number and/or the member's SSN. Once they claim a suspected fraud, the card number and SSN become invalid entries on all Green Dot Systems. We've been fighting the release of over 1200.00 on one member's account for over two months now. There is no recourse available to record valid grievances against Green Dot. CAUTION:.. DO NOT USE GREEN DOT IF YOU WANT TO KEEP YOUR MONEY.

They have failed to send my card to me and made it impossible for me to log into my account over the phone or online. The system no longer recognizes my information. Due to monthly service fees the longer they hold the funds the less money they have to give to me. It's been 10 months... this is theft not a service!!! These are thugs running a scam not a service... STAY AWAY!!

So I finally got ahold of a representative after weeks of trying to find a number and they told me my account was temporarily blocked due to a MoneyPak fraud. I questioned him on when and how this happened because I was not aware of this. He could not give me a straight answer. MoneyPak is the only way to load cards so I don’t know what they expect you to do.

Pick a different prepaid card. I called 3 weeks ago to dispute a transaction on my account. The lady on the phone that I hardly couldn’t understand shut my account and told me my reminding balance will be sent to me. That’s been 3 weeks ago still haven’t received it. Not only did a stranger got into my account Green Dot going to keep the rest I guess. This company is so messed it unreal. Oh they send me a nasty letter turning it around on me and as if it was my fault it happen. I will never use this company again.