Green Dot Prepaid Cards Reviews

Been having for a while, I would like to know why it only takes a blink of an eye to debit and 2 weeks to a month to credit this card??? Are you hanging on to consumers funds to earn interest for your benefit??? Did not make any common sense to take such a long time to credit account. Reps insist it's their system that randomly puts a date in. CHANGE THE SYSTEM... Who controls the system? People do. Sincerely unsatisfied customer!!!

I have enjoyed most of my experiences with Green Dot. However, I have a pending purchase/hold transaction on my account since Apr. 28, 2018 which should be cleared; the completed purchase is done. I need to speak to a supervisor for help with this. I have tried a few times to connect with someone who can release this transaction. I am put "on hold" for long periods of time and usually have to leave the call before speaking to a supervisor. Thank you.

My mother in law has been using the MoneyPaks to send me money and I load my Green Dot that way. I loaded my card with no troubles and even used it last night. Went today to and says I am blocked and don’t have an account. After being with Green Dot for a while now I can no longer use my card and have no idea where almost 700 dollars is because they blocked my account and closed it and then I’ve gotten mixed logins saying I don’t have an account and then it lets me log in and says I am awaiting approval of my identification to verify it’s me and not fraud. So if anyone can let me know how to get my money back or get it back to my mother in law? It’d be greatly appreciated.

I love my card. I use it for everything. I pay bills, I shop online, I take my grandchildren shopping. I'm just now going to sign up for direct deposit. So now I won't have monthly fees. That's great!!! I'm stoked! So after my job start my direct deposit I will get my check early. And again no more fees... Thanks Green Dot!??

I find it pretty easy to access cash from the card. I can use an atm. I can get cash back when I make other our bases. I can even go into a bank, pay a nominal fee and get cash. This card is super convenient and comes in handy.

I am so happy with this service. My payments post in minutes. It is fast and easy to load and my money is available in minutes. I never have any issues with my funds. I get email alerts as soon as transaction is made.

You guys did really good with everything. I thank you. I’m always getting money added to my card and don’t even know it. I thank y’all. I just hope you guys keep this up. It really helps me with the way sometimes you guys do when I get paid and that makes me even more happy.

Email said I won tax time prize and to check balance. There's no balance and also the money in the vault is no longer there. Not sure why. Could you please explain the vault money and why it's gone and also why I was told I won something but when I click on email and go to it there's no prize.

I received email saying I won a tax prize but nothing shows on my account when I logged into my account & also I have yet to receive my replacement card I requested due to fraudulent activity on my account.

I never win anything and I won Big with Green Dot Tax Time Giveaway. I've been using Green Dot for about 10 yrs now and I will continue to utilize the services they offer me. I've even been approved for a starter Credit card???

I didn’t receive any bonus. My account I had a zero balance. I got a email saying that I won tax time give away and nothing has been deposited in my account so don’t need to send me a email saying I won when I didn’t. Thanks.

I am retired army. Always had USAA military bank but I must say my pay has come to Green Dot and it’s a blessing. I feel safe with you guys and will also open accounts for my three teens. My daughter went to Disney. I was able to load money for her to utilize and she loved it. all I can say is it’s convenient, effective and right on time. Thank you.

Yesterday evening out of nowhere my card started declining transactions. I called Green Dot and a supervisor told me that there had been a temporary block on my card, because I was using it in Puerto Rico. (I have been in Puerto Rico for 2 months and had been using my card just fine.) He assured me that my card would be usable in about an hour. Well, it’s 36 hours later and I’m still unable to use my card. My transactions are still being declined. I called customer service again, and now they say that there are some technical issues with not only my card, others as well and they assure they have techs “working on the problem”. I am completely stuck with no cash to use, and a card that won’t work anywhere! Not even at Walmart! This is ridiculous, all Green Dot has to offer is an “I apologize for any inconvenience.” I’m so frustrated right now.

I bought a friendly prepaid card and I can't register it for online use because it says I have exceeded my maximum number of attempts for the day even though I only made one attempt. I can't get ahold of customer service to resolve the issue because every number I try but the one on the back of the card tells me I need to call the one on the back of the card. The one on the back of the card only lets you check your balance! I am livid! I will not recommend or use Green Dot again and will report this to the BBB!

I have spent hours attempting to register, activate my prepaid Green Dot visa card purchased ($100.00) at a retailer. I have spent even more hours trying to find on the internet or Green Dot website any means, except snail mail to get help. Despite there being hundreds of recent complaints all over the internet about the "invalid card" issue or "the card information is not found" that renders the card useless, there is conspicuous addressing of this issue by Green Dot or a phone number to deal with custom support for assisting people who were defrauded, yes fraud, as Green Dot's notice of this prevalent issue and their intent to stonewall resolution can only be characterized as an intent to breach the service that which was paid for, in this case, taking payment and not tendering usable credit for such payment.

I had a Credit security company make unauthorized charges on my Walmart MoneyCard. I never signed up and somehow they [credit security co.] got my Walmart MoneyCard number and charge 2 monthly payments against my account. I filed a dispute with MoneyCard [Green Dot] Pasadena Ca. office and was denied reimbursement.

I had like $50 left on my card and for no reason at all it was closed and reading all the reviews sounds like Green Dot is a huge scam and should not be sold in stores because you guys make it so impossible to get ahold of you guys!!! Make it right or I will make this viral on IG. I have over 800k followers.

I purchased a prepaid card at my local CVS and when I went to activate it on the website it told me I had reached my daily limit in trying to activate it, even though it was my first attempt. I went into the store and she basically told me my money was lost and there was nothing I nor she could do. I tried calling customer service and it ran me in circles saying my card was invalid and I could only activate it online before hanging up on me.

Don’t fall for the hype. Not reliable company. My experience with them has been less than satisfactory. I’ve had a card for about 3 years and have had something go wrong at least once a year. This time is the worst. Recently, suspicious charges have appeared on the account from Dubai. I have not been able to get any response from Green Dot either by phone or email. They have drained the account and Green Dot has even charged me foreign transaction fees. Save yourself the heartache and stay away from this company.

I had a deposit on my card from a 401k loan and Green Dot locked my card, now I can't verify who I am to unlock it because every time I try to take a picture of my card it says it's not clear enough!! Absolutely sickening, I would never in a thousand years recommend this company to anyone!

I purchased a Green Dot MoneyPak card from Food Lion. I set up an account to load card and it wouldn't take. I called the customer service line and got through 2 time in 4 hours (I honestly called over and over). Both times I spoke with someone they went through the process to load MoneyPak but when I checked it never went through. I want my money back and will never use MoneyPak or Green Dot again. This money was to be put on a card for my daughter who is a college student in about her state. How do I go about getting my money back?

I am so broken! I got Green Dot so I could clean up my affairs and get finances right. On May 4 I went into a secured location to use a register atm. After doing my part: enter card, pin select amount $295 needless to say no money was dispensed. I let Green Dot know their response “nothing can be done until the transaction is posted." I waited and called back and now it will take 10 or more days? This is causing so much stress, my father recently passed and I have had to take time off work, that’s all the money I had. Today I have a bill due which whole ruin my credit if I don’t pay. I have no money, no one can help and Green Dot is a prepaid card, I thought they helped with this stuff. My faith in Green Dot is very low. I am not sure how any financial institution can get away with that. What happen to customer service?

I check my account every day. So yesterday I went to the gym and checked my account just to see an estimated $20 missing from my account. I log in and someone hacked my account. So I called Green Dot to inform them that charge was not made by me and the rep said "the amount is still processing so they can't reverse it and call back another day once it's processed." I work in Customer Service so I don't see why I have to call back, the representative could of just kept an eye on my account for me instead of having me call back. But some customer service is not great as others. I said "that's fine." The representative then said "We will send you another card, verified my address and said I'll get the card on the 18th."

I was a Green Dot customer for over a year. I had my tax refund direct deposited to my account along with my payroll checks for the past year. After receiving my tax refund my card was blocked and now closed for no reason, saying they weren't able to verify my identity. This is completely ridiculous. Now they said it will take 45 days for my refund to be mailed back to the IRS, where I have to contact them in order to claim it? The Department of Better Business Bureau has already been contacted along with my lawyer. I wouldn't recommend the scam business to anyone. If you are thinking of using this company. DO NOT!!

I don't even know why my account was closed. It still had money in it. I've using the Green Dot card for almost a year and now it just closed. Every time I call customer care I can't reach a representative. Can someone help me???

So the plus I thought would be getting paid 2 days early, but this only lasts for about 3 months or so, and the hidden fees for the card are pretty ridiculous if you ask me. You pay an ATM fee and a fee to Green Dot for using the ATM. I HIGHLY SUGGEST not getting this service.

Purchased a MoneyPak card on May 8 2018 at my local Walgreens and when I scratched the back of the card there are only 13 digits. Of course Walgreens cannot help me. I do not have a Green Dot account. I purchased this card for my son to help him pay for his rent. I have made several attempts to reach a live agent with no success because I do not have a Green Dot account. Please provide me with a number to speak with a live agent! Even this forum is asking for last 4 of my card. I do not have an account with Green Dot.

I just purchased a prepaid card today, and loaded it with $55. I went online and activated it on Green Dot. Everything went well but when it tried to purchase something online it kept declining my card and my balance to my card still remains $55. The only problem I'm having is my card keeps declining every time I try to purchase something online, please help.

I have a couple hundred dollars on my Green Dot card and have not been able to access it. This has happened with the last 4 deposits. I am in Mexico currently, using Green Dot to receive money from family in the US - it is the only way I can buy groceries until I find a job. It has been three days now without access to funds. So that is 3 days without food. I am, literally, starving. I have been on the phone with Green Dot for so many hours I am going cross-eyed. They have not been able to fix the problem. They claim over and over again that I am doing something unusual with it so it is being blocked for my protection. The only thing I've done is try to pull money out of the ATM. If and when my funds are available (if I don't die of starvation) - I will be using a different company. --- One of the worst choices I have ever made as a consumer was to trust Green Dot.

After placing $28 on a Green Dot Prepaid Card, the monthly fee of $7.95 was immediately deducted from my account leaving me $21.05. Then, this company blocked my card. The block was due to being unable to read a digital email image of a standard driver license that they couldn't read. After submitting the license for document upload twice, they still would not unblock my card, and while activating the actual MasterCard sent to my mailing address, all promos to activate the card worked except the final and most important one: the PIN number to use the card or withdraw cash.

This is the worst card ever!! It took me about a year to finally get a human on the phone only for them to tell me that since they had the incorrect information on file for me I needed to cancel card and get a new one!! They just can't edit the information?? So now if I want to do this I have to pay the $5.95 fee and change all my direct deposit info onto another card?? I don't think so!! I can't believe they can stay in business with all the BAD REVIEWS!!!

I bought a Green Dot card with an intention to make transactions the same day of the purchase. I tried using the card in person and online and the card did not go through. I tried getting through to the Green Dot customer service for two days! And I finally reached them with the assistance of my cousin's access. The representative told me that I can only use the card to swipe in person. So, I tried using the card after receiving that information and the card still didn't go through. I have $360 on the card and would like to get it off this Green Dot because this was the worst experience.

I have a brand new card. My husband loaded funds onto the card. I registered the card, but it says that it's "under review" and will take two business days to review. Additionally, the prompts (both online and voice prompts) are requiring my social security number and birthdate. 1. Why do I need to provide personal information for a card that's pre-paid? This makes me extremely suspicious. 2. Why do I need to wait for two days for the card to be reviewed before I can access funds? My husband loaded the funds onto the card, so there should be immediate access, as the funds are there. What is VISA doing with the funds in the meantime? There is not need for a review. 3. They state that there's 24/7 customer service. But I can only get voice prompts that ask for my card number or SSN. There is no live person to answer questions. And they require personal information.

I deposited my payroll check onto this card. Went to use it for a $10 purchase it was declined. They automatically took out $5.00 monthly service fee. I was told I need to submit a copy of my driver's license. I tried multiple times but each time was rejected need clearer pic. The pics are clear on my end. Tried calling the number on back of card automated b.s. but doesn't give you any options besides telling your forms you submitted were not clear enough. There is no other number to call. I need to buy groceries for my family but now can't do that. I want my money back. I want 18% interest for every day I can't use my own money. Never again will I use this card. Wal-Mart should be ashamed of even having Green Dot name on their cards.

Ok so I called for a replacement card and it arrived and on the card it gave a number to unlock it. Well I go to unlock my card and it tells me that my account has been blocked and officially shut down and I have over three paychecks on the card that I can't even access I need this figured out or I am suing Green Dot because this is outright ridiculous. Once I get my money from Green Dot I will be cancelling my account and never using y'all again. Green Dot is nothing but a thief!!!!

I am very disappointed with the customer service I’ve gotten over the last 2 weeks. The dispute process put in place for Green Dot customers does not match the reputation that the company portrays. Agents have been rude, not helpful, as well as nonchalant to the concerns of the customer. I recently attempted to dispute a transaction per request of the merchant. The merchant is willing to reimburse the funds so long as it goes thru the Green Dot bank being that it was the method of payment. Yet, I have been told that Green Dot does not contact the merchant during the review process of the dispute. The dispute is automatically “Not Granted”.

Money has been taken off my card. The only thing I got was Amazon Prime and am supposed to get a refund so 18 dollars was taken off my card without my consent. Where did it go? I will never get a Green Dot card ever again!

The score would be 0 stars if I could. This is the absolute worst customer service company, and God forbid something needs to be fixed, you get told 1 business day, here it is a week later and still nothing, constantly get hung up on. Once this is settled I will no longer use Green Dot.

I filed on 02-01-18 and got the money direct deposited using a Green Dot card... I was incarcerated on 02-02-18 and had to do 45 days in jail... I got out of jail 03-16-18 thinking I was going to have my money waiting on me but my card was being sent to a address I haven't lived at for 7 years and whoever at that address was able to get and use the card and funds on the account... I didn't know that the funds had been deposited into the account until 04-05-18 after I had to do a address change and finally got a card. I'm getting the runaround about the $6429.10 minus the $6 that was left on the card. I have sent papers stating the date I was incarcerated and released to show I couldn't have done this on 02-22-18 thru 02-27-18 because I was incarcerated. I still have yet to be refunded or contacted and it's been a month.

I had a MonekPak purchased for me. That was $200. It says that the MoneyPak has been used and I never used it. All I want is the money that is mine. I need it for bills. I have done a claim through Green Dot and a fraud claim through MoneyPak and gotten no assistance. There is a language barrier through Green Dot and I just want a little help. My wife and myself both have Green Dot cards that I'm going to cancel if there is no solution to this problem.

Unreal, I had photos of everything including my receipt for my daughter’s Visa Gift card that was fraud but because I never registered a card that was already reading as "invalid" it was refused because I might have been the one to do the charges on the gift card??? Yeah ok, I am going to use my daughter’s card then call 2 times waiting on hold for 45 minutes before speaking with someone to report fraud. I guess the company is hurting for money and cannot issue a refund for $25. Wow, I will never use Green Dot and will tell everyone not to use that card as well. What an awful thing. I am going to have to tell my daughter that her Christmas gift was a joke!

I just activated my card yesterday. Had 35 dollars on there. I go to use my card. It's saying it a block on my card and this is the first time I'm using it. Why do I have to wait 1 to 2 days for a block to get off my card.

I have had my Green Dot Walmart prepaid money card for about 2 years. I have no had no issues with my card since I've gotten it. I use this card every month to pay my online bills and on occasion if I have left home without cash. This is the first year that I've used the IRS tax return feature that they advertise to be deposited into my Green Dot Walmart money card. I didn't think twice about having any issues with my account due to the fact that the automatic deposit is from the government. They verified who I am through my tax man and all of my identity information including my social security number. I received my tax return and used my account one time and was told that my account has been blocked. I received a notification that I need to send a picture of my driver's license in order to verify my identity. At that point my account would be unblocked.

So I bought a Green Dot card and a reload pack. Cannot add reload pack to card you buy at store. So I order a card with name on it and try to activate the card and phone says use website, website says call customer service, customer service hangs up, 5 times. On the SIXTH call I was informed they cancelled my new card before I activate it. So now I have a hundred dollar reload pack I still cannot use and cannot get a refund! GREEN DOT IS A SCAM.

I am beyond frustrated with this Green Dot Prepaid Moneypak card and their customer service. I purchased this card from my local supermarket for $5.95 and loaded $100.00 cash onto the card to send money to someone. Per instructions on the card you are to go online on their website to secure an account log in. This is where the nightmare begins, it leaves you to dead end after dead end. It DOES NOT allow you to go any further AFTER requesting vital information to secure a login to get your own money. They require you to enter your legal name, address and social security number, it's at that moment you are denied access to a secured log in account. There is no way to even create a secured log in at all, which is absolutely needed to go any further if you choose to file a claim for a refund or even report your card lost or damaged.

My account has been hacked with Greed Dot now twice. Both times I have called to have the transactions disputed. Both times I have moved up to speak with supervisors. Both times I have simply been lied to. The first time it happened I made purchases in California where I live then within an hour of my last purchase there were several transactions made at Walmart’s in Florida each for $100 till my account was drained. No red flags were thrown in Green Dot's system. I had to find out myself and call them and they would not do anything about it till the transaction was completed... Even then I had to call them back tell them they were completed and no longer pending transactions in their system.

I have tried to speak to a person with Green Dot for almost a month regarding missing money. $388.14 that was supposedly sent to Capital One Auto Finance and then rejected and supposedly returned to the Green Dot Card. There is no human at the phone number printed on the back of the card. We have waited for hours numerous times, still no human answers. So I started sending messages thru this site and they said they would call us, so I gave them all the information they required (twice) and they still haven't called me. I am now going to the US Attorney General and any an all local media outlets that might be interested in hearing about this. The money that went missing almost a month ago was my son's car payment and as of today it will reflect on my credit report. I am not sure why I cannot get them to call me and tell me where the $388.14 has gone, as it was not returned to the card.

On March 24, 2018 my card was used by someone to make purchases on Overstock.com totaling $89.43. I contacted customer service and was on the phone for over two hours. All they could tell me was that they would investigate and it would take ten days. I've heard nothing since. The two customer services reps were beyond bad. I asked to talk to a supervisor, they said none were available. Then one of them said they were a supervisor. They allowed the fraud to take place, I simply want my money back. Lastly I called Provo Utah and they were so helpful they said call the number on the back of the card. Worst, worst, worst of the worst.

My experience I guess was my fault for believing customer service when they told me my card should arrive in 10 days which was well before my departure time for vacation. My second mistake was believing the next associate and told me that they would be able to transfer money from that account to another Green Dot card that was in my possession. Neither was the case. I spent Tuesday, Wednesday, Thursday talking to customer service trying to find a way to get the money that I was supposed to have almost $3,000. They extended what they called "courtesy" and transferred $300 to my other card and assured me that I would have a new card in 3 days expedited. As much as I didn't want to I made it happen. I squeaked by and borrowed on vacation remember thinking, "Wow. It would be really nice to have all this money that's mine and can prove it's mine." Obviously they just transfer some.

I purchased this prepaid card only to find out they want a lot of personal information. Social security number, full name, street address, etc. It's a prepaid card no personal information is necessary. Now I can't even get a refund without giving up my personal information to someone in another country which I will not do. They do not state on the front of the card package that personal information is required. This is nothing less then stealing from the customer.

April 27, 2018 I made a transaction through to my college niece email of 50.00 with myself being the sender, yesterday I lost this particular card and it was cancelled this morning and a new one was activated, 2 hrs later my niece informed me that she never received the email trans. of 50.00. I checked my account and noticed I had one letter wrong in her email name. I contact Green Dot four times in less than 3hrs and given the runaround all four times. I ended up having to go to and Western Union my niece the money.

I have two different Green Dot cards. One I bought from CVS. The other I ordered online. Both have different direct deposits. My purse was stolen with all of my information and they are making it really hard for me to receive all of my money that was stolen. It's frustrating because it's been almost 13 days and they still haven't done anything. The customer service representative acts as if I'm lying and I'm just annoyed with the company and how they respond to their customer care.

Turbo Tax did both my Federal and State taxes. I elected to have both of my refunds placed on a TurboTax Green Dot Visa Card. My Federal refund was deposited with no problem but my State Tax refund was sent back when the deposit was initiated. I called Green Dot and spoke to a supervisor and all I was told was the information did not match, which is ludicrous. TurboTax gave Green Dot this information, not me. They refused to provide me with any details. I called the state and was told that after they receive the message the deposit was returned. They will try to do it a second time. After that second message is sent that it was returned again, I then wait 30 days for a paper check.

On 4/10 I received my tax refund in my Turbo Prepaid Card issued by Green Dot, however on 4/17 my card was blocked. I’ve called several times and of course I get the runaround. Corporate was suppose to call me back and they never did. Green Dot claims the IRS told them to block my card. However I’ve called the IRS because I had a tax advocate who works for the IRS go through my taxes with a fine tooth comb. The IRS is saying that Green Dot is pulling a scam because they don’t give information like that to Green Dot. At this point I’ve opened investigations with IRS, attorney generals office and US State Treasury, TPG has gotten involved since they are the buffer between the IRS & Green Dot and they’ve opened a investigation so if I got anything to do with Green Dot will be shut down and I’m suing for my 2700 dollars.

Finally the IRS released my refund money. It was deposited on that Green Dot Visa Turbo Tax card. What a nightmare. I went to the my bank to get my 7616.00 and Green Dot locked my card. I called. By the way you can actually speak to a real person if you call the Resolution Center. The number is ** , wait then select “1” then wait select Extension #**. I spoke to ** and was told I could only withdraw 3000.00 every 30 days!!! What? This is my money. Finally I said I want to close the account and I want a check sent to me for the full amount. Done!! It will take 7-10 days to get it. Better than 3 months. What a scam of a bank!! Good luck.

I have been with Green Dot for 5 years and enjoyed it. My account was blocked. When I reordered the card the card never came. I cannot upload the doc needed to unblock my card without a debit card number so I’m stuck. I would love it if Green Dot could help me resolve the issue.

I am having a lot trouble reactivating my account. I have funds there that I can't use. I know it's good have security but they're making impossible to get my account reactivated. I've done everything that they required for me to do but still can't get hold of anybody that could help me with this.

So on March 15, 2018 I went to a small car dealership and was what I thought purchasing a car with 1500.00 down payment. By Monday March 19 I find out that the financing fell through and I had to return the car. I asked the dealership about my down payment being returned and he starts giving me the runaround. I contact Turbo Prepaid and file a dispute and they tell me to wait for the results by April 2nd. I call on that date and they said it was denied with no reason. I speak with a supervisor and he sends it back again. I told him basically I did not get the goods that I paid for which is TRUE! They deny it again! If they properly investigated they would know I do not have the vehicle. This company passes out cards like candy, become the overseer of your funds but don't care when you get scammed! I will never this card AGAIN!

They got it done for me thank you green dot. I know not all green dot employees are bad .

Turbo prepaid card closed my account due to it being compromised after sending me a card I did not order. The lady I spoke with said they would be sending me a check for the remaining balance. They informed me it would take up to 10 business days to receive it. That was on March 30th and I have yet to receive it. I can't contact anyone through customer service because it's an automated line and my account is closed. This is ridiculous, I need my money!!!

I apparently tried too many times to reload using a MoneyPak, and now I get an error message but there's nothing on the website saying what I can do, and customer service isn't helping. So now my money is tied up and I can't touch it.

I purchased the card over a year ago, I had put $400 dollars on it at Wal-Mart, the next day I was checked my balance & it said my account was pending! Why? I did nothing wrong at all, so far I've did everything to get my money back & now my card is blocked! This company should be wearing mask, they are nothing but thieves, plain & simple!

I got my tax return deposit on the TurboTax Green Dot card, a day later they close my account because the IRS reported a different amount before TurboTax took their fees out! They are doing this ** to everyone. This bank will steal your money, ** scams!!! That's why they always getting sued. I'm currently bring a class action against these foreign **.

I was suppose to receive my direct deposit on 4/17. I contacted my employer and received a confirmation # that showed they did sent the money to Green Dot Corp. I contacted Green Dot on 4/18. They told me the issue should be resolved in 2 business days. Here it is 4/21 and after numerous phone calls, no direct deposit and no answer to what the problem is. Half the calls I made, the phone call cut off after being put on hold. Also the customer service people are hard to understand. Tracking number for this is **. Asked to speak to someone higher up that could give me some answers and was told it was the weekend. Need my money.

I received my IRS deposit as scheduled. And I had received my Turbo Green Dot Prepaid Visa as scheduled. But upon activating the card, it says the card is blocked. So I'm to upload my ID. But the upload is never successful. When I call Green Dot they say wait 24-48hrs. For what? And every time I call they ask for my phone number but last time we spoke they were to notify me. All BS. It's been almost 2 weeks. I've lost my car. Can't pay my hospital bill. Where I've been for the last 41 days. Green Dot is in the Philippines. That's the problem.

Put $130 on a MoneyPak card on Weds. Have not been able to create an online profile because their webpage says I did not send a reply text to them in the allotted 5 minutes. I have tried setting up an account at least 9 times now. I have also tried from another phone - same result. Nothing works. I cannot get a straight answer from them. MoneyPak does not have a customer service line, so I have contacted GreenDot on the phone, only to be told that I need to use the MoneyPak webpage to get help. Or, I'm told "we understand, but you need to create a profile online before we can help you."... Um, that's the problem - your technology is at fault and is not receiving reply texts. This should be a simple fix for them - everything they do is web-based!

Do not use their prepaid load money cards. They are scammers. The more I research this place the more angry I am getting that they are allowed to continue to operate as a legitimate business. They have stolen $400 of my hard earned money without a thought. I just started using these prepaid cards as I am tired of all the bank fees but when I went to load this card that I had purchased at a Safeway and was instructed to submit my ID and wait 24 hours to load my money it was stolen! I have no idea how except it was cyber hacked somehow as the card never left my sight. 1st 2 times I tried to load it said invalid. 3rd time it said the money was already deposited! Deposited to who? It wasn’t me!

Finally, the website started working after six hours or so. I was able to register and use my cards. I wrote an email to PR personnel of Greendot and requested help from Facebook site. I got a call from customer service couple of days after (nice of them) to inquire about the issue. Luckily it has been resolved without any help. Now I am changing their rating as a satisfied customer.

I purchased the Green Dot card on March 14th, 2018. Since then I have used the phone version as well as the online route to activate the card to no avail. Trying various numbers to reach a live person I have not been able to achieve someone to speak with on this matter. The store of purchase confirms that it went through on their side and it is up to Green Dot to handle this matter. I have also sent an email assistance form out along with pictures of this receipt and card and have not received a response. We are now over a month out, and the frustration is growing. I might as well have just crumpled my money and tossed it in the wastebasket.

We received a Green Dot Prepaid Visa card as a gift. Buyer beware! If you give one of these things as a gift, the recipient must surrender name, address, phone number, AND SOCIAL SECURITY NUMBER to activate it. I read the user agreement, which states all information becomes property of Green Dot, and is shared with their affiliates. As an option, you can visit their website (awful) and opt to limit use of your personal information. I did try, only to find the only limitation option is not sharing your SSN with affiliates. NO WAY! Sad to say, $50 gift going to the shredder. Green Dot, I have no idea how you stay in business. DO NOT BUY GREEN DOT GIFT CARDS!

This company is the absolute worst. My card number was stolen so I called to have a new one sent. I was told to call and dispute the charges. I did that and the rep canceled my new card. All that they can now do is send another card that will take 5 more business days. They will not try to help your situation even if it’s their fault. I have money but can’t access it. I have no gas, no food and an 8 yr old at home. If you call the customer service number too many times they won’t let you speak with a live rep. The reps are incompetent and rude. Once I get this card I am removing all my money and going to a real bank. Green Dot is horrible and needs to be shut down. I will tell everyone I know to never use this company!

I've had my card now for three days and it will not allow me to register it at all. Not by phone or by website. I have $50 in it and I can't access it and I can't get a real customer service agent to help. I only get the automated system which is absolutely no help so if someone can help me reach a real person there it will be much appreciated.

My Walmart Green Dot card has been compromised. I called customer service and the rep on the phone cancelled my card and issued a new one. She stated once the pending charges dropped I need to called to have a claim put in so that they could investigate it. That all went very smooth. My problem now is that I received an email stating I needed to upload a picture of a valid government issued i.d. like my driver's license. My problem is now that my old card is cancelled the system is telling me that the 16 digit card number I'm putting in is not valid. I tried to call to speak to someone and now that I don't have an acct number the system tells me what I already know then tells me goodbye. How the heck can I upload a picture of my driver's license if the system is not recognizing my old acct number. I need and want my funds that are on my acct. I'm at a loss at the moment and not sure how to resolve this issue. Please help!!

This is my first and last experience using this company! I used to company for the advertisement I’ve seen on the TV and Online about the tax prep services. So I processed all was well. I received my card to my house in a timely fashion, after receiving my card I followed the instructions on how to activate via (Phone). The card was activated no problem. Now I was just waiting on the IRS to release my funds. I would check every so often at “TrackMyRefund.com." The official IRS website. So when finally the money came I went to the store to make a purchase to make sure card was active and working correctly. It was fine. No worries. No problems.

I wouldn’t trust Green Dot with my money! They have had my tax refund for over 2 months!!! They were suppose to send it back to the IRS within 45 days but never did! So when I call to complain they ask me to resubmit my ID and it would take 2 business days to review. I called to see if my review was finished and they told me that they couldn’t identify my identity and that I would have to wait over 45 day AGAIN for them to send my refund back to the IRS! I NEED MY MONEY that I worked hard for! How would y’all feel if I hold y’all money for over 45 day?? I bet y’all would understand then! Whenever I get my money I will not be using Green Dot again... NEVER!

My card was compromised and over $1000 in charges were made. I caught it immediately, while the charges were PENDING (they were made in a city over 6 hours away). I told Green Dot not to honor the charges. They told me they had an obligation to the vendor and I could just file a dispute once they posted! And then they charged me $5 for a replacement card (which I don't want and will NEVER use). I have been getting the runaround and can't get through to their customer service now (I use the term loosely). Unfortunately, this is the only option for some people, but there is ZERO protection. Don't get your paycheck direct deposited - if someone steals your card number, you're SOL. They will do NOTHING.

Green Dot closed my card for no apparent reason just before they were supposed to refund me my money back to my card. I’ve waited long enough. Still no results. Nobody to discuss this matter with. I need my money ASAP especially since they granted my refund.

I had a random company pull $225.00 off my card. I disputed this a month ago and I still have not had my money replaced or put back in my account. I have had this card for years and never disputed a thing till this happened and so far a very unpleasant experience. It's been hell trying to get my stolen money back. I'm still waiting for resolution with this matter. All I want is my 225.00 back. That's not too much to ask is it? Thanks Green Dot for allowing me to be ripped off and doing squat about it.

So let me preface this by saying that before this experience I absolutely loved my GreenDot card. About thirteen days ago I was tending you load a MoneyPak refill to my account now card. I was having issues so I spoke to my phone and said, "Okay. Connect me with MoneyPak customer service." Long story short it was not the correct MoneyPak company and the man on the other end stole all my phones. Without notifying me or doing anything to let me know they shut off my card that I have been using for a long time. I only found out because I had a transaction declined.

This company 100 percent ruined our spring break vacation. We purchased the Green Dot prepaid card from Safeway in Colorado. When we got to Phoenix Arizona and try to use our card it had been blocked for no reason. I called the number on the back of the card and was unable to resolve this problem. It has now been 3 weeks and I am still working on getting my money back. I have done everything their website has told me to do to unblock the card. But at this time it is still not resolved. I have done research to try and get a hold of a person at the company. And no number that I have found puts me in contact with the person. This company holds approximately $800 of my vacation money. I will never recommend this company and I will never use it again myself.

I called to obtain a permanent card as I only had the temporary without my name on it. The CSR that I spoke with was almost unintelligible, failed to update my address even though I repeated it numerous times. This resulted in my card being sent to an old address, where someone activated it. I was charged a $20 fee after loading the card, which is outrageous. Then when I requested that a new card be sent to my current address, the ridiculous woman tried to charge me another $5. I will absolutely never use this service again, and the outsourcing by the company is reprehensible. I should be able to understand the person with whom I am conducting business. Worst company ever.

I was recently the victim of a failed scam. Unfortunately, I purchased the MoneyPak vouchers but did not give the vouchers to the scammers (claiming to be Bexar County Sheriff). I have attempted over the last 4 days to load the vouchers onto my bank debit card. I have three vouchers totaling 1495.00. I have received various messages, but no money from the MoneyPak voucher purchased at CVS has been loaded on my debit card, even when told they are successfully loaded. This is unbelievably frustrating after going through what we have been through already this week!

I swear I will NEVER use this company again. It is impossible to get through to a customer service representative! I have never received my card for my tax refund (which I was planning on using to buy a car). I try to call and you need your card information, which I don’t have! I try to do it the other way where you use you SSN and birthday, it tells me my birthday is wrong! How do I even go about filing that I never received my card if I can’t even get through these stupid ** questions that state I’m wrong. I’ve been around 26 years. I’m pretty sure I would know my birthday! If someone finds a way to get through to an actual person, PLEASE help me. I’ve seen a lot of unanswered questions on here so my hopes aren’t too high at the moment.

I purchased a Green Dot MoneyPak card. It can't be used because it's missing 2 numbers, needs 16 only has 14. They have $390.00 of my money. No way to use the card. I would like my money back. HELP!!!

I’ve been a user of Green Dot for years. I’ve had all my payroll checks direct deposited as well as tax refunds. I hold on to my card like it’s my lifeline. One day I got several charges from Mexico almost draining my account. I call customer service and can barely understand the CSR and we couldn’t seem to understand what the other was saying. Finally got some help to dispute the transaction and emailed the forms with the claim number and have yet to hear if I can get my money returned as my payroll checks are still being deposited and I can’t access it until my new card comes. But I never lost my card. Someone somehow was able to make a transaction with it in a foreign country and I’ve never left the United States.

I got this card to get paid earlier. The first 2 pay weeks I received it on the same day as usual, not early. The next week I got it a day early (Thursday), this excited me. Here we are on Thursday again, I thought I'd get paid but nope... Now I have to wait an extra day?? My purpose in this card was to get my pay early. This card defeats my purpose. Now instead of getting paid a day or 2 early, I'm getting charged a monthly maintenance fee. I should of kept the card my checks were originally deposited on... At least I wouldn't have a maintenance or atm fee. Needless to say I will be switching cards. Worse decision ever was getting this card.

For the most part, I love the Green Dot card as it makes it simple for me to give money to my daughters who are out of state, and sometimes my wife because I work over 100 miles from home. The reason for this bad review is quite simple, GREEN DOT has not updated their user agreement, their web page that a client uses to access their account info and the mobile phone app.

I have had a Green Dot credit card for almost 6 years. I have been paid on this card, received tax money on this card, traveled with it and so much else. I have used this card in Canada for the last year - mostly online, but this is where I have been living and for a while it allowed me to maintain my US Etsy Business and that was great. Fast forward to February 22nd, 2018. I received my tax return, I went online to do some of the shopping I'd been waiting to do. At 9 am on February 22nd, 2018 I chatted with Customer Service to let them know that I was in Canada that I had my card and I was the one using it. I wanted to make sure my card didn't get flagged because I was going to be doing a lot of shopping.

My husband and I both had our accounts hacked by random people from other states. I called into Green Dot. I had to give them a statement. With three weeks, we both had our money back in our accounts. So grateful they were so nice and working with us. Got calls after we received the money to make sure we were okay with what happened and what we got back. Green Dot cares about the people using the reloadable cards. I'd recommend them to anyone.

I have 2 different payroll deposits. One on the 9th and one on the 24th. Hits like clockwork. All of a sudden it is no longer hitting. The other one is every other Monday. Not hitting regularly anymore. Green Dot claims neither company after a year is not sending it. They have been getting later and later on posting funds. Spoke with a supervisor and he tells me, "Check your account tomorrow. It will hit". Very shady. My bills are set up to pay on my paydays. Very disappointed. I will be looking for a different place to have my payrolls deposited to. They also have poor customer service. If you call more than twice you're blocked from reaching customer service. Had to go in through my husband's account to be able to talk to anyone. This received a one star only due to it not allowing me to give it a zero star.

FINALLY received my Green Dot card in the mail, however it said the card number is invalid, and says I’ve tried too many times and now I have to wait 24 hours. I’m pregnant and I need to feed myself and my baby. I just want to be able to access my money. Customer service is of no help because I can’t talk to an actual human being. I’m so beyond frustrated.

I have never had a problem with Green Dot before. I just want to know what right do you have to just take my money. I have used you guys for years... Went months without using my card and never have you taken previously money from me before. I am furious right now. I never knew even if I was not using my card I was still being charged monthly fees. This is a first and last time I use Green Dot.

My original card from TurboTax through Green Dot was stolen and most of my refund was used and stolen. When I called about acted like it was my fault and didn't wanna help. All they pretty much did was sent me a new card and closed down my other card. Still as of today I haven't heard anything about it and can't get through to nobody. So I'm getting a lawyer and suing for theft and I will be reporting this company. This is my first time being with them and this is how they do me and I see other people have had the same issues with their money stolen or their accounts closed for no reason.

This card is worthless. Do I get my money back from store, spend an hour, get activated, then told can't use it online. Only in person, what the hell you think I bought it for was to use online. Now all this jacking around lost out and lost 51 bucks on action from your junk service, can't even get a real person. Recording hangs up on you **. If I'm paying in person I got a bank card. Don't need your crap card. Only thing I bought it for was online. Pisses me off even more when say my info I give not worthy when it's all accurate to the tee. You can bet I'm gonna write my experience on Facebook, and in the teamster newsletter, bought at Casey's General store, in Cheney Kansas on 4/8/18. I can text you picture of receipt, not a clue how to get it in my computer.

IRS Sent my tax refund to Green Dot but said they have not received it! It's been five days. I'm still waiting. I'm depending on my refund. Car note, due rent and my kids need it. SMH. I NEED MY MONEY NOW NOT LATER!!!

I filed my taxes with TurboTax on February 9 2018 and opted to receive my refund on a Green Dot Turbo card. If I knew what I would be going through these next few months I would have never chosen that option. I have repeatedly asked for cards to be sent out. 4 to be exact and now I'm trying to just get my money on a check. This is the 2nd check that's supposedly been sent out which they told me was expedited when we spoke on phone and I now find out through Twitter it wasn't expedited. It will be two weeks. I will probably not receive this check either since I have been hearing the same thing the past 2 months. It's ridiculous and don't understand why I cant just get my money. Why it has to be this much of a hassle. If I could put zero stars I would.

There was fraud detected on my card and this company cajthed over 600$ on my card. Filing a dispute with Green Dot is excessively long. They told me it would take 10 days and they didn’t issue me any credit. This company took 600$ of my rent money and I need to wait ten days for an investigation. On top of that the rep I spoke to said they had to send me a new card which is fine. I called on the 5th day to ask about where my card was. Guess what. They never and sent it. I’m just beyond frustrated with this company. I want my money that was stolen from me. Green Dot is not very good with fraud protection. I’m hoping this gets settled soon. I’m also going to the BBB to write a review.

When my card got stolen in December of 2017 I reported it immediately. It had just been loaded with over $500 and was stolen by an acquaintance and 10 to 12 transactions immediately after the card was taken emptied my card of all the cash I had. The Green Dot Corporation sent two cards straight away that I was unable to use. I got the third card when they finally got it right. Subsequently I filed a dispute (They tell you there is a dispute form. I spent nearly an hour looking for it throughout their website... good luck with that one) so I just created my own. Send a copy of the police report along with all the transactions that were incurred by the thief.

On the 23rd of March 2018 at 6:13 pm. I bought a MoneyPak card from the Dollar General Store. I came home and tried to add it to my card, but Green Dot site needed proof of identity, I uploaded my driver's license. I went back to add the money to my card and an error came up saying my card had already been used. There was no phone number on the back of the card. I went to the website and eventually found a support site on Facebook. They told me they would have this resolved in 5 business days. They still cannot tell me where my money is. I have rent to pay and all they can tell me is they are still looking into it.

My tax prepare had my tax refunds to go to my Walmart MoneyCard. They locked my account at midnight one night because I requested a new card at my new address. Told me my account would be closed Feb 12. No contact back. They accepted my tax refunds and then when I sent my military ID and social security card it wasn't valid proof but they accepted my tax refunds when the account was supposed to be closed.

I ordered a Green Dot card online and set up direct deposit. My paycheck was deposited into the account but I am now being told the account is nonverifiable and could not be opened. However, my check was deposited into the account and I'm not able to speak with anyone for assistance. I would like to speak with someone and have my money redirected.

I have been waiting for just an answer on what happened to my direct deposit. My paycheck is just floating around somewhere and these people can’t seem to help with **!!! I now cannot get through to an actual person instead of that stupid machine which repeats the same worthless information. I work because I have ** to pay and now I can’t pay ** because these idiots do not know where my money is. Please!! I WILL NEVER EVER USE THIS AGAIN! If I do not receive my money immediately I will be contacting BBB! I am fed up with this piece of ** “Bank”.

I got paid yesterday at 4 pm, usually it has been at 12 am but my job change the time. The banks are closed by 4 where I'm from. So I decided that I was going to do the mobile deposit with Green Dot. I read about their mobile deposit and it says all you have to do is write the amount and take a picture of front and back of check and the website will walk you through. Now me being the common sense person I am I took that as once I hit submit it would then go to a page asking me if I wanted to do same day deposit next day or 5 day or whatever. Nope that not what happen. Next thing I know I'm looking at a screen that say my deposit will not be available until April 10, 2018. So now I broke, no gas in my car and light might get turned off and all cc can say is that there is nothing they can do. I feel like I need to talk to a lawyer.

My name is Ishmail **. I Recently filed an ATM Non Dispense Dispute with Green Dot on March 22nd 2018 because when I attempted to use the ATM at three different occasions to withdraw money from my account the ATM didn't dispense the money and yet I was still charged by the ATM Companies. I contacted Paytel and another ATM company and was informed that there had been issues with their ATMs Balancing out due to Green Dot Bank and their cards having a handshake issue. I was advised to receive my money back I would have to file a Reg-9 with Green Dot Corp which is a Dispute and follow the process.

So after filing with TurboTax and selecting the "Turbo Card" for payment (God don't even know why I did that), I still have no access to my funds. I spoke with people/automated services in this EXACT order. TurboTax - Turbo support - Green Dot Card services (automated) - TurboTax - Santa Barbara tax group - Green Dot Card services (automated) - SBTG - Green Dot Services (automated)... First odd thing is the fact that I know my birthdate fairly well as far as I'm aware yet Green Dot's robo man says I don't :(, card was mailed, do you want a new card - no I don't - ok goodbye. Cannot speak to a human at Green Dot.

I purchased a Moneypak. Went to Green Dot website, filled out the login information, for the first time. Green Dot said I was already in the system, not true. First time with Green Dot, now I cannot load my debit card, LOST $600.00 UNLESS they give me MY MONEY BACK MAYBE! MONEYPAK IS THE WORST SCAM OUT TODAY 4/5/2018.

I had my income taxes deposited into a Green Dot card because it was offered when I filed my taxes. On the 2nd of April my income taxes were deposited on to the card. I still have not received the card. I called and customer service informed me my card would be in my mailbox the next morning. No! Then I call Green Dot again and they say the card will be in my mailbox again the next morning. I informed them I had to have my money to pay my rent. They assured me the card would be in the mailbox. Now again mail had ran and no card. Now I have all my income taxes in a account that I have no way of getting. My rent is now late with a $150.00 fee for being late. I was informed again today the card will be in my mailbox in the morning.

The stripe on old card was no longer working and requested a new one. After a $20.00 charge to expedite it, it was received. Tried to activate it and found out they closed the account. Called to ask and they can't tell me. Meanwhile my children are sitting at school because there is no way to pick them up without getting gas and won't be eating for another 5-7 days until they send a check. Green Dot needs to be investigated and an attorney has been contacted.

I bought this card for my direct deposit and now, the night my direct deposit is supposed to hit, my card gets blocked and tells me money will be rejected and sent back to my employer sometime next week. Which means I won't be able to pay my rent and will be homeless. I've already sent my id and everything but if this isn't resolved today my direct deposit will not go thru which means nowhere to live or nothing to eat this weekend.

I am happy to report that a refund check was issued. Apparently, they sent a green dot card (no clue why) in addition to the refund check, which arrived days later. I am glad that this does not have to go any further. I updated my rating. The main reason it is still not high is because there is no way to talk to anyone when you need resolution about things, which is super frustrating.

I got a Visa card from this company in 2016 (I purchased from store) to receive child support payments on. I was not receiving payments so never thought about it again. Here we are 2018 and was notified a payment was deposited in Feb for 60.00. I had no idea to where. Well long story short I found out and had to order a card because I never got the personalized card. When I got the card all the money I had received was taken of monthly fees. I called a spoke to them and even went over the account with them and they stated the charges were valid. How can you charge someone for a card they never received and all the way back to the mid of 2017 when the funds started coming in? Will be taking my little services elsewhere and reporting to BBB. Piece of ** company!!!

I bought a $100 Green Dot debit card at Rite Aid for my son. I went to register the card online and it says my card number is invalid. I've tried it numerous times, on the computer and phone. I cannot reach anybody at customer service because getting through the menu requires an account number, and when I enter it, it says the card number is invalid and hangs up on me. There seems to be literally no way to reach customer service to resolve this issue, which is really disappointing.

I did my taxes through Turbo Tax as I have done since 2011. Every year I get my refund loaded on the card they send. I've never had a issue until this year when they switched to Green Dot. I filed on 2/3/2018. I received an email that my money was loaded on 2/22/2018. I never received my card. IRS says the money was loaded and to contact Turbo Tax. Turbo Tax is no help because they keep giving me the same number to contact Green Dot which tells me my birthday is invalid and hangs up. It's been 2 months and no one can tell me where my $5000 is. I can't speak to a person. I'm very frustrated and need that money to move and get a car. I call almost every day. I never receive a response. I will never use Turbo Tax or Green Dot again and I'll make sure everyone knows about it.

I purchased a 500$ MoneyPak and went online to MoneyPak to load it to a card and MoneyPak asked for my ID front & back before it loaded and never did. :( So I then I printed out MoneyPak dispute form with the MoneyPak and receipt and emailed it to RR@greendot.com to get a resolution. The next business day I was told I would receive a check in the amount of 500$ in the mail to the address I provided within 10 business days and I still have not received it and it's past 12 days. It's very urgent I get my funds. I got bills, rent and a family to support.

I've had a horrible experience with this company. I have yet to receive my card or my tax funds! And I've called numerous only for them to tell me they've mailed the card to me and just continue to check the mailbox. It's been about 3 weeks now still no card! This company is hell! And I'll be contacting a lawyer soon because I truly believe they are scam artist and stealing everyone's money!

I've ordered six cards. Never received any of them and am currently waiting for another that I'm positive won't arrive either because the shipper they are using has no record I have anything en route my address even though Green Dot claims the card is on the way these day expedite... My entire family is suffering and facing huge financial crisis due to failure to obtain my card from the issuer... I have major bills on the verge of debt collection automobiles on the verge of repossession... I want my money transferred to another account I currently have. This is an emergency!!!

Bought a $25 Visa card at Walgreens. Paid an extra .95 to load it with $25 for my brother (who is overseas) to purchase something for $20. After registering the card, the website informed me that there would be a $7.95 charge by tomorrow AM or after first purchase. So, for a $25 pre-paid card, I will be paying almost $9 in surcharges? That is a whopping 36% and is ridiculous. Called their number but couldn't get past the automated system to talk to anyone. By the way: Walgreens wouldn't issue me a refund and had nothing to say other than "sorry."

All my funds were stolen off my Green Dot MasterCard 2 weeks ago. I filed a dispute with Green Dot and a police report that I emailed with the dispute form. The funds were stolen 6 states away from where I live on multiple purchases (back to back at a Walmart) until all funds were gone. I’m am enraged that I still haven’t gotten my funds back! I’m ready to contact the BBB and a lawyer!

After being a customer and loyal depositor for almost 5 years, my android device was hacked w/ malware, stealing my debit card info (card # and CVV code) that was stored on my device, within hours of stealing over $730.00 and draining my account, Customer Support was contacted, card was frozen, new one was ordered/issued, and dispute was submitted within 48 hours of the fraudulent/illegal transactions posting. Here it is 14 days after the incident occurred, and still nothing from Green Dot Customer Support regarding my funds being returned.

I bought this card through a local Family Dollar. My Bank wasn’t closed and my debit card was stolen. I go to activate it and it saying I’ve exceeded the number of times in a 24 Hour Period. I to try and activate it and I Could NEVER get a Live person. The Website isn’t a help. You can’t contact them and then it won’t even let me process a Refund. This company basically is robing people blind. I WILL NEVER PURCHASE FROM THIS COMPANY EVER AGAIN. CUSTOMER SERVICE IS HORRIBLE AND NO ONE HAS RESPONDED TO MY EMAILS. I even called corporate and they just left me on hold eventually hanging up. It’s really sad! I just want my money back since I’ve exceeded my number of activations. It shouldn’t be this BIG of a hassle to have to activate a card.

I’ve been calling for two weeks because my card was frozen. Now the message say that my account is closed and not letting me get my balance of 191.00. Every time I do a chat with customer service, they tell me a supervisor will call me in one business day. No call at all and it’s been 5 more days!

Activated card that was closed not even 12 hrs later - I had ordered a personalized Green Dot card online. I received it yesterday and activated it. My husband did the Green Dot to Green Dot transfer and I paid one bill and then got the notice my account was closed for suspicious activity. I uploaded my ID. Granted it was a Temporary state ID. Same address. Legible. And the whole card was closed. No answers from customer service why this happened or even to let me know how I will be getting my money back off that card. It's getting frustrating and I'm hoping someone soon will be willing to help.

I have been using the Green Dot prepaid gold card for about 6 months now, no problems but nothing particular special about it either. Until today of course. I work 3rd shift so the ability to deposit checks by photo deposit is particularly nice since I'm not always awake during normal bank business hours. I uploaded a couple of $100 payroll checks from my side job before, easy peasy no problem. The funds were immediately available. Imagine my devastation when I assume I can just do the same thing with the bigger check from my full time job. I uploaded my $1200.00 check today, verified my identity by submitting a picture of my photo I.D., and just figure the funds would be available like they had been all the other times I uploaded checks. Spoiler alert: Nope.

Absolutely incompetent company. They take money from you everytime you need your own in a city with no Green Dot ATM's. Pathetic. Robbing their own customers... deactivated my card because of a dispute then charged me 5 bucks for a replacement without telling me... THEN CHARGED ME 15 TO EXPEDITE THE card. All on top of locking me out of my own account and own money because of a simple dispute. This company is utterly pathetic and do nothing to help you as a customer. It's quite pathetic.

To start I am extremely disappointed with the security of Green Dot money card. On March 25th 2018 I called to check my card balance to find out my card info had been compromised and almost 1600 dollars drained from my card. Upon further investigation I find it was used 25 times on the same day for the same amount at a store in Mexico. I mean come on how can that not see that's something is no right. So I call the number on the card and dispute the charges.

This has to be the absolute worst company! I called to report a card never received. Was told one would be expressed via FedEx which never was done! I received a card by regular mail but could not activate it. Not like would matter since the $500 Plus dollars I had sitting for over a week in the account while I was waiting on my card just disappeared. When you call all you get are excuses about technical difficulties or how there is nothing they can do. You just have to wait half your life for a case to be resolved by the technical Dept and forget calling for updates because no one not even supervisors have any information to provide.

To my understanding I was under the impression that when you filed your taxes thru TURTLE TAX that it's automatically sending the prepaid card with your balance on it?! It's now been 4 weeks and if I didn't place a call to have a "NEW" card sent then who knows! TurboTax you are far from it!!! PS. They said 7 days for new one and it been 5 with the weekend following!!! BS. GOOD LUCK WITH YOUR COMP. Turtle Tax I HEAR bombs dropping!!!

Used TurboTax to file. They gave me the option to get my refund direct deposited to my bank or get a prepaid Visa. I never received the card. The IRS states that it was deposited, with the account number, etc. in FEBRUARY. I cannot get a person on the phone and every time I put in my birthdate on the automated line, it tells me that it's invalid. UMMMM I've known my birthday since I was 3. I want this stupid card so I can take my money out and be done with this terrible experience. If I could give it negative stars, I would. Oh and TurboTax will be hearing from me too.

Called customer service to ask for a replacement card as mine is damaged. They informed me that even though it was just damaged they would have to close my account and issue a new card. This would put a hold on the money I have on the card until I could get the new one. This is total B.S. I still have the card so why can't they just issue a replacement? The cards are made of such cheap plastic. They split very easily. Also, their MoneyPak is a joke. You can load it up and then find out that the card has really low limits on uploading MoneyPaks to the card and then it takes forever to get a refund check. Also, all their customer service people are in the Philippines. If you need actual help don't expect it from this company. Absolutely disgusted with their service.

My prepaid debit card was compromised 2 weeks ago. I contacted customer service over 20 times and only goes through an automated system. I filled out the dispute form and sent it in and still have not received any feedback after a week ago. In addition to this my card now reflects a negative balance which should be impossible with a prepaid card. Customer service has been horrible and the transaction dispute process is even worse.

I have two complaints. I loaded $500 onto a card at CVS, and when I try to take money off the card, it says it's invalid, although the receipt from CVS says the card is activated. I tried to call customer service but can't get through to a representative because I don't have a valid card number. I emailed but haven't heard back from them. I also had $500 stolen from another card, and I can't get through to customer service to see if there is still money left on the card. If customer service was faster they may have been able to cancel the card before the scammer got the money. I simply want a refund, and hope they will resolve this issue in a timely manner.

400 dollars was taken off of my Green Dot card. I disputed the transaction and a new card was sent out. The card is blocked. I have sent in my DL picture 10 times and it still states it is not legible. This is ridiculous. I cannot get anyone on the line. This is frustrating. I will never use this company again.

It's been two months ago when I had called to dispute some unauthorized transactions, which they disputed but have not gotten a response in whether they have been reversed and funds added back to my account. Due to those transactions I was suppose to receive a new card in the mail and the old one cancelled, which after two months of waiting I have finally received. During those two months though they charged me monthly fee for a service that I wasn't able to even use.

I used the bill pay option on the app as I do every month for my car payment. One charge of $250 and the next morning there was a double charge equal to $500 and it's going to take 2 weeks for a dispute on their error. This is unacceptable. I wouldn't recommend this card on this type of risk. It's like talking to mindless robots to talk to through customer service. I've lost my faith in this company. I hope to get my money back and cancel.

Tax return deposited and now card blocked. Tried many times to send driver's license. Website would not accept it. So sent my inmate id with Walmart card and it went thru. This place is a joke. Let's see if I get my fund in two days.

I received an email and when calling in the 800 number it says I received my direct deposit yesterday and it is still not showing up in my account?? I never had a problem with Green Dot till literally just right now. I really need my direct deposit to hit my account. When I spoke to representative they said, "We are trying to fix technical difficulties," to please call back in 1 hr even though it might not be fixed today? I'm sorry. Just not right.

I loaded $80.00 on my Green Dot Walmart card, so I could pay my electric bill. The transaction was denied, and I now have no electricity in my home, as I had no other way to pay the bill, so power company shut me off. I called to no avail to find out why I couldn't get my money, and found that customer service is NON EXISTENT. Great, so now I'm out $80.00 bucks, and no way to talk to someone about getting my money back. I am beyond angry. How can ANY BUSINESS get away with operating with no customer service? Does this company even exist, or is someone just sitting back laughing somewhere on their yacht while raking in billions from unsuspecting people like me?

I recently got a card at the store that is coming back as invalid. I sent an email filling out a form with a picture of my receipt, but I’m anxious they never got it since there was no confirmation email of any sort. I tried calling, but I don’t have an active card, so I can’t reach anybody. I am extremely worried I’m going to be out over 400 dollars.

Thank you for the resolution. If you are to remain in business, PLEASE, PLEASE, PLEASE provide more than a chat and recordings for numbers that DO NOT work. The inability to speak with a LIVE agent is suspicious!

So everything was so great with my cash back rewards card. Then they blocked it. I paid bills through Facebook and auto insurance with MY NAME ON THE TRANSACTION. I've been loading money to my card but I think the lady just kept over swiping when loading it that blocked. I've sent my ID a thousand times but it's still blocked. I can log in online but when I call or use the app I'm blocked. I can't believe this. I've never had trouble and now I have my direct deposit supposed to be in my account tomorrow but doubt I will be able to get it. My money from MoneyPak and my direct deposit is what I have to live off of. I can't do anything and I can't even talk to a real person. I'm so frustrated. It's insane. I've been such a great customer and now this. Please help so I can eat and have my card back. I can't pay bills or live without my card.

I had my company wire money to my mother since my prepaid card would not take wire transfers. After making two Green Dot Moneypak purchases of 400 dollars. Green Dot website loaded the funds and then instantly reversed it. I spent a whole day trying to speak to someone at Green Dot. The only way you can speak to them is if you buy their card. I have tried loading the card several times after and it says it's not a valid card. I have no idea where my money is. I'm pissed.

Never received any of the e cards with my tax refund on it. Paid for expedited shipping. Never received that. Finally just asked for my money on a check instead. They said it’d be here 3.26.2018 and still haven’t received. Feels like they basically just took my money and I can’t even speak with anyone.

I did my taxes through TurboTax and I’ve received a card from Green Dot but I can’t activate it because it says that my card is blocked and now it’s saying I can’t use this card anymore but I never got to use it because I couldn’t activate it. And I don’t know if my refund is posted or not but I can’t get in touch with a customer service representative because I can’t use my 16 digit card.

I put the last of my tax return on my Green Dot card. I was to be using the funds to pay the rest of my bills. As I went to pay off a large bill my payment was denied. I thought perhaps the business just wouldn't accept Green Dot cards so I contacted them directly (something that seems virtually impossible to do with Green Dot.) They informed me they do in fact accept Green Dot and offered to process my payment while I was on the phone to no avail. I then begin the lengthy process of trying to contact Green Dot. I was informed by an automated system that my account had been closed and to send in identity verification of which I immediately complied.

Corporate did call and took care of me that day. Had my money that day after a month! She was wonderful and cared very much. So be patient and do your due diligence and they will take care of you! Thank you so much Green Dot!!

Green Dot blocked my account and rent is due. There was no prior notice. I called and was asked to verify attempted transactions. I did that and was placed on hold. I was then asked to send front and back copy of my driver’s license and to put a bar case number provided by them in the subject line. I didn't this only to be told they will verify my information in 2 business days. I don't get this 2 business days mess considering I provided the requested documents. I take care of my 73 year old father and we have rent to pay.

I filed my taxes with TurboTax online and my refund was issued via the Turbo prepaid card. I never received my card in the mail and I called and reported that I never had received my card and that my refund showed as having been issued on the IRS website. I was told I would be receiving new card in the mail and then I was told that my card had already been activated and used by someone else so they would have to file a dispute of all the charges and that I would be receiving a refund check in the mail within the next 10 days. Day 11 I received a refund check in the mail for $.29 when my refund owed is a little over $9000!!! So where is the rest of my refund??? I tried to call and speak with somebody but now that they closed the account when I enter my social security number I get a recording that says my entry is invalid and they cannot find my card number or account info from that social so please enter my card number.

I have purchased many Visa gift cards from Walmart over the years for a business. Once that business stopped accepting these Visa gift cards I looked into options to cancel and be refunded. On the website Walmartgift.com I was able to register all my cards and then there was an option to cancel the gift card "Support - cancel gift card." When I did this it said the following: "Thank you. We have received your request to close your Gift Card. Please expect your check for the remaining balance in the mail in 7-10 business days." The balance of the card was brought to zero so I felt confident I would receive my check in the mail. It has now been almost four weeks and I have not received a check greater than $2. I canceled about 35 cards worth about $8,500. I've tried to call multiple times but no one is intelligent enough to help me with this issue.

I was contacted by the corporate office, and this issue was resolved. I am not happy with their customer service, which I still believe is outsourced to India, but the corporate office here in CA was very easy to work with.

I bought a prepaid card and a MoneyPak to reload it. Got the personalized card in the mail yesterday and went to load the $500.00. I had put on the MoneyPak reload card. It comes up and says this MoneyPak number is invalid. There is no contact info for MoneyPak. I've filed a complaint with BBB and I'm gonna file with Attorney General.

I called March 13, just to reverse charge. It was all the money I had. I'm a disabled senior without a computer having to take paratransit. A week later I was told the retailer had the money and a dispute had to be executed and they would send a new card. I informed them I need it before my SD was deposited. Was to get it on the 22nd no mention of a block. At this point I have no food need medicine and bills are sent back late fees more bills not paid. I have very limited funds. This will set me back. No card till the, 26th only to find out I can't activate because of the block that I did not request. No computer must mail proof and then they dropped the bomb my check will be sent back to treasure SD. OMG! 0!!!! Disabled. No food. No medicine. No bills paid. Possibly rent problem. How can this happen??!

I used MoneyPak on Saturday for $200 upload to my debit card on file. Everything worked smoothly so I was excited to deposit my rent money onto my MoneyPak account again today. I went to Ralph's as I did on Saturday and added $495 to a GREEN DOT MONEY PAK reload card. I arrived home, entered my MoneyPak card # and cell phone # ending in ** to DEPOSIT FUNDS from MoneyPak card to my debit card in my account profile. However, this time I was asked to VERIFY MY IDENTITY by uploading copy of my driver's license. I was happy to oblige. I successfully submitted the upload and received an email saying that my verification was approved and successful. The email advised me to go back and LOGIN and proceed forward with FUNDS DEPOSIT.

I been using Green Dot almost two years and never a had a problem up until today March 26, 2018, I made one purchase and two transactions, and when I tried to do another transactions it said my card declined, so I log in to my account and it said your account has been blocked and is pending further review. So I called Green Dot to see what was going on which took them over twenty-five minutes to answer the phone, I ask what is going on with my account and why I can't access it, the agent said, “Because suspicious activity your card has been blocked.”

I was scammed out of ($300) when I purchased an official Green Dot MoneyPak reload card from Rite Aid. Went home to try to transfer to my debit card and the money was never deposited. After using the online ID upload. I was told it would take 1 to 2 days. I still have not received confirmation of the ID verification of my $300. It's been almost a week. I'm hungry and broke. Please help! I will contact Harry Hairston at NBC 10 if I do not receive my funds.

I had a problem with a merchant not providing fuel for the $200 that was removed from my account. After 15 mins on hold I talked with a "supervisor" who assured me that my account had been credited with the money. Upon checking my account I found the money had not been returned, and when I tried to talk with the "supervisor", again was hung up on several times. The counsel of record is John ** of **. Don't bother trying to call. He turned off his phone. Bar complaint coming! If Walley World hadn't removed any other options in this marketplace I would drop these folks like a hot rock.

I purchased a Green Dot prepaid Visa at Walgreens a couple weeks ago and loaded $200 on it at that time in order to pay a bill. When I tried to activate it online I received the message that it is an invalid card. (Yet it was valid enough that Walgreens took my $200 to load onto it). Ever since then I receive the message that I have exceeded my daily attempts and try again in 24 hours, EVEN WHEN I WAITED THREE DAYS TO TRY AGAIN. When I call, I cannot get a live person at Green Dot at all and the automated system tells me I can only register this card online, not by phone.

Very poor. They closed my account. And I still have funds. Over 800??? I’m about to call BBB. And take them to small claim courts or supreme court if not resolved. I’m already in the process of doing so.

I bought and loaded card with $48 specifically to use for online purchase. Card would not work. Had to exchange emails with customer service because live person was not available. I was given runaround and supervisor never called me back as promised. I spent $1.95 plus $7.95 monthly fee for card I could only use in store. I could have used cash for that! That's ridiculous. I'll never use again or recommend this card to anyone.

My Turbo prepaid Green Dot card was stolen. I made a police report and then called customer service. All they told me was to fill out a dispute form which I can't find online and that they will get back to me in 10 days. Well what about my $. I can't and shouldn't have to wait 10 days to find out if they are gonna give me my money back. I have kids that need to eat and live. They could have offered to put even just partial of the money back on till the investigation is over. I do have a police report and I shouldn't be treated like I'm the criminal. Nor should my children have to worry about where the next meal is gonna come from because we have no money now. Horrible way to treat your customers. I don't think I will use TurboTax or Green Dot Bank again.

I have used Green Dot MoneyPak before and haven't had issues with it, but today I was trying to send money to a friend out of state in need. I tried 3 eligible cards as per the Green Dot website. I need help in getting to the bottom of this as quick as I can and I do not want a refund 3-4 weeks later especially when it took all of 1 minute to take my money!

I have been with Green Dot for 3 years. I liked it at first until I was overcharged a transaction from my daughter's school and when I was refunded and got a new card you guys locked my card and I have been going back and forth with you guys since February to unlock my card with my money on it. I'm a single hard working mother... please help if you can.

Filed my taxes. Requested your card to be mailed with refund on it. 20 days later still no card. I have over 5000 floating around God knows where. I call and whoever answers is hard to understand and says to wait. This is unacceptable. I need this money and no one can tell me where this card is with my money. Will be calling Monday and someone better have some kind of answers for me and get me my card. Will not use this service again.

I have been with Green Dot for a very long time. I experience identity theft and I explained to the customer rep. She stated that since the person used my account and routing number there was nothing they can do about. I disputed and was denied. Three weeks later they took more money put... Green Dot allowed these transactions occurred when I already called and let them know that this happen. Asked to speak to supervisor. She stated they going tell me the same thing. Basically I came to my conclusion there is no security measures with Green Dot.