Green Dot Prepaid Cards Reviews

Green Dot is a great debit card. It just needs to be able to connect to Cash App and the monthly fee ain’t too bad. But I do think it needs to be lowered just a little. Other than that it’s a great card for people who don’t wanna deal with banks.

I have had a very good experience with Green Dot. I can do everything with this card that I could do with a traditional bank account. If you do not qualify for a traditional bank account, Green Dot is a good alternative.

The only thing I don’t like is that since your update, it no longer gives you the option of express deposit. It also doesn’t tell you until after the transaction when the funds will be available. One time it was 8 days for a 48 dollar check. It’s too late to change your mind once you process the check. That’s the only thing I would change. Thank you.

I really like Green Dot and I appreciate all of the new additions to the app. Very convenient and I use it all the time. There has been some changes that I noticed and it has been for the better. Whoever is behind the scenes making the adjustments, good job! Keep up the good work!!!

It's a good card but my money is always late. No I would not recommend to no one. It says 2 days early before your check day but is never on time. I'm ready to change the card as money be taken out my card with no permission.

The card works fine but you guys say that with direct deposit you get paid up to two days faster however that isn't the case. I still get paid on Friday or Thursday night which is still Friday in a sense... I wish you guys would fix that. That's about it cause like Brinks get paid on Wednesdays and you guys are kinda better than them.

I'm very pleased with your service. And like the direct deposit as my employers no longer give out paper checks. It also comes in handy to pay bills and make purchases online. Customer service is awesome, the card is awesome.

I have been a part of the Green Dot family for a long time now. The service I experience is pretty good. I love the app and online benefits. I even ordered a credit card from you to help my credit. Upon losing the card, I called in to get a new one so I could set up online payments. I never received a new one yet my balance continues to go up. That is the only problem I have incurred with the company. I would definitely tell others to use Green Dot. The only thing I would change is the year time length on receiving my cashback money. 6 months would do just fine.

I like and appreciate my GD card, because I don't have to worry about bank fees and such, I get paid early and I feel like I've gotten better at managing and saving money. I have recommended it to family and friend.

I earned 100 cashback in 2 months and I don't like that I have to wait ten more to receive it, because that is ten months of no cashback at all, wish there was a different way like every 6 month instead.

I wish it were easier to deposit money and checks. I had a 1700.00 check I tried depositing a few times and it wouldn’t allow me to so I had to go to another bank to cash it and then deposit it in increments of 500 which was also frustrating.

Love the 2 days early and being notified every time a purchase is made. You always remind me of payments, but I really am not fond of the not paid and no notice of account not being paid, this really upsets me.

You say that your card does direct deposits up to two days before getting paid. I get paid on Thursday and the last three times I was paid two of the three the pay went in on Thursday morning, The other time it went in at 4:30 on a Wednesday. I wonder if you guys can do better and fix that issue? Other than that I enjoy using my card.

I’m very satisfied with the usage and procedures that I’m able to utilize. I’m also very appreciative with using the app. Also the manager in which I’m notified when actions being aimed toward my card. I will recommend this card to others in the future.

Love my card. It's convenient for online shopping, for bill, pays restaurant, loaded money. I take a lot of lifts to get back and forth to work. Green Dot is a good prepaid card that is accepted mostly everywhere. Keep up the great work.

It’s an amazing rewards card for all intensive purposes! I just completed my first year and got 100 deposited into my account! I’m never leaving your company! I also love that you accept my direct deposit and don’t allow me to overdraft!

Green Dot is a great card but I am having a hard time seeing statements etc. I tried contacting you guys. There no live person to get in touch with! I am thinking about canceling this card. Unless there a way That someone can help me understand few things.

I have used my Green Dot Card with Cash App for a while now. I haven’t had any issues and have utilized all the “instant transfer” features, etc. with ease. That was until I had a $80.00 Cash App payment refunded back to my Green Dot Card. I initiated the refund myself and simply thought the funds would go right back to the card. I was wrong and it has been 5 days now since my funds were sent back to the card.

I got 2 Green Dot Gold card from Rite Aid but never got to activate them. Tried lately to activate them but could not do it. I tried to get help from customer service but could not do it by phone or electronically. This is frustrating, need to use my money. Please help.

I had did 12 month thing for Cash Back. I called to ask for reason I can't get my Cash Back. They told me to wait till end of month so I go about my business, make a purchase, come back, check my card. It sets me back to 0 out of 12 so I try to call again. It wouldn't let me talk to customer service about that card so I used my other card. Talk to someone. She give me reference number for tech support. I just want them to honor Cash Back reward for my account. After a year of being with them now I have to start over? Not cool... BBB here I come if this isn't fixed in a couple days.

I've been had an issue with Green Dot Visa debit card for about 2 months. I bought this card from Rite Aid. I put $75.00 deposit on it. Every time I tried to activate this card after enter all information needed they always said: "to verify your information please enter your mobile number" then they will send you a code. As a matter of fact, you could be waiting for days and months you will never get it. In fact, even though I called Customer Services, I did not find nobody could help me or keep in touch with my situation. It seems like this company rob you in silence. In conclusion, I tried and retried several times to activate it, even more downloaded the app still not working. And said right now "You've exceeded the maximum number of attempts. Please enter the last code that was sent to me." I will never receive this code.

DO NOT GET THIS CARD! I got the card at Walmart and I haven't had it for two months and for no reason, they blocked my card. I called them and they said they needed a copy of my ID front and back and once they receive the information, they might give me access to my money, 300.00 but to wait a week for them to check my information. I kind of feel they straight out stole my money and shame on Walmart for promoting this card. I noticed they've done this to other people too. I really hope something is done about this.

I purchased from a fake website, needed help resolving the situation and Green Dot customer service offered no help at all! Been with them a year. Even did direct deposit but not anymore. They are not helpful people. Please find a better card...

Horrible company. Never buy any visa gift or debit card from them. Their customer service is horrendous. My 10 yr old son purchased what he thought was a gift card from a CVS store but turned out to be a debit card. In order to be used it required beside activation at the store, to be registered with Green Dot. For registration Green Dot requires personal identifying information be provided such as Social security number, age, name, address, Cell phone tel #. Information that I refuse to provide for a prepaid card. I attempted to returned the card to where it was purchased (CVS Store in Suffern, NY) but they would not refund. I called Green Dot support/customer service and after a very long hold time spoke a rep in India which I barely understood.

Walmart MoneyCard Green Dot has blocked my account due to verification of my identity and they claim the IRS put the hold on my account. I have done everything that Green Dot has asked me to do and have talked to the IRS multiple times. The IRS did not put a hold on my account and has nothing to do with my funds being held by Green Dot. But Green Dot will not release my funds until the IRS sends them an email. The IRS does not send emails especially when they have no part in the problem. DON'T USE GREEN DOT!! I am out over $700.00 and have no idea if I will ever get my money back.

My tax refund was Green Dot and they deposited in the wrong account, they have not given me dedication of the tracing it. When I called them they gave me an unclear answer and have representatives that don't speak English and don't explain their self. It's a perfect rip off because it's impossible to talk to the IRS, to get a tracking number required to find the deposit, I've been working on since 2.22.2018, it's 7.30.2018 for $895.00 imagine.

If you want to speak to a foreigner with an American name that is rude and uncaring of your situation then contact them. I spoke with DJ about an unauthorized charge and I was needing to know what I needed to do on my end besides contacting the company and he immediately wanted to cancel my card and send me a new one, which is fine but when I told him before he does that let me go get the remaining funds off my card so that I don't have to go without funds for 7 days, he refused to let me get off the phone and call back once I finished, he just kept saying that he is responsible for the bank and could not let me off the phone without cancelling and would use the address on file if I refused to give it to him.

I purchased a card for the first time at a Dollar General store. Loaded with 500 and paid the activation fee. A few days later I go to activate the card for a trip I was going on and it said I had an invalid card number. Finally got a human on the phone and they said they would issue a refund. Called again today and still no refund and somehow a different name is on my case number?!! How does that happen when I sent the email with proof of receipt, front and back of card, my name and address and the case number??? I need my money. This is a shame that things like this happen and it’s no hurry to get someone their money back!

When I started reading all of the posts regarding Green Dot and their service, I felt a sigh of relief knowing I wasn't alone or making a big deal out of nothing. I wish I had read these before I purchased the card but hindsight is 20/20. I just started a new job and within a week of starting I had to fly out to Australia. I had canceled my bank debit card days before due to fraudulent activity. In an effort to plan ahead I stopped and purchased the Green Dot prepaid debit from Walgreens and put $500 on the account. Nowhere On the packaging did I see the likelihood that my card would remain temporary if Green Dot, at its discretion, doesn't approve me or verifies my ID which would limit its use. On the packaging it doesn't clearly state you can't use the card for foreign transactions and instead they state "Accepted anywhere Visa and MasterCard are accepted".

I have had my Green Dot card for 3 days. I have not been able to use my card. I only got this card to rent a car. I traveled 4 hrs to pick up my rental only for the card to be declined. Was told by a rep and supervisor that Visa declined it and there was nothing they could do. I have since tried to use my card several times and it keeps declining. I have called customer service and they are telling me there is nothing they can do. So basically Green Dot is stealing my money. This is against the law. I am trying to find an attorney because I am going to sue the ** out of this fraudulent company.

Was suppose to receive direct deposit yesterday and still no money has been loaded to my account. I’m getting very irritable because like many others I have bills that need to be paid! I’m 2 seconds away from calling the BBB!

I lost my card with Green Dot and ordered a new one. I was asked to email verification of my identity. It has been 4 MONTHS and my account is blocked and I can’t even register my new card. I have direct deposit funds I do NOT have access to. There is no one directly to speak with and customer service hangs up on me every time! STAY AWAYYY. It is all a scam in the long run.

Received an email saying my account username had been changed. I have never signed up for Green Dot nor heard of it until today. When I called the number given in the email for this issue all I got was a recording with two options to either give my full SSN or a card #. I don't feel comfortable with giving my full SSN and I don't have a card. There are NO options to speak to a real person. This is a terrible position to be in to think someone has my sensitive information and/or using my info to get money and I can't even talk to someone to get help.

So I have had this prepaid card for over 3 years. First time I got direct deposit I received it on the actual pay day which is Monday for me but about 2 weeks ago I got it again on Monday which was weird since I always received it Friday since the advertising says get paid 2 days earlier using direct deposit. I called my company maybe thinking it was on their end and I was told no the direct deposit was sent Thursday so I could receive it Friday. Now 2 weeks later same thing didn’t get it on Friday. Called a representative and was told new changes on policy were that my company had to call to verify they sent my direct deposit early? I was like WTH. That has never happened so I call my company.

Green Dot card bought and loaded at Walmart. They asked I scan my driver's license and send to them. Done. Get a call saying they can verify my Identification. So they will send my refund to the state. And then hung up on. I want my money back and I want it now!

I have been trying to resolve fraud/ID verification with Green Dot since 07/21/2018. I have done EVERY thing I was told to do - now, here I am with an ID block on my account still. NEVER MIND the fact that the retailer where my card information was fraudulently used has been trying to refund the money taken from my account at the advice of the person who spoke to me at Green Dot the day I reported the fraud, my payroll is in jeopardy of being rejected. All I can get out of anyone who is on the phone is "I'm sorry ma'am, I cannot do anything". They are saying "processing" has to first clear me - well - then I was told they have NO WAY to contact processing. UNHEARD of that a company cannot communicate within departments to assist a customer!!! I am EXTREMELY disappointed in this company!!!

I have used Green Dot for almost a year, never had any issues. When I went grocery shopping today, my card was declined and when I tried to log in on the mobile app it said “account is blocked pending review." I called Green Dot and they told me they couldn’t verify 2 transactions both of which were purchases and then returns. They told me I would have to email copies of the receipts for the transactions and it would take up to 10 business days to allow me to use my account. This is my money and I can’t access it and have no funds at all until they decide to resolve it. The customer service rep told me it was a different department that handled review and there was no way to call them or contact them so I would have to just “wait”. Wait for what??? Access to my own money?

Green Dot is unreal. Have been trying to resolve this issue for over 3 weeks now...but won't prompt ya to live rep!!! Even called MAIN Visa corp... HA! I'm Sooo freaking mad!!! This is unexceptionable!!!

7/25/2018 at 11:28am I purchased A Green Dot MoneyPak from Walgreens for $150 plus $5.95 fee. So tonight 7/26/2018 I decided to set it up it doesn't work and there is no help anywhere. I won't even make an account for me to sign into. I've tried on two different phone and my home computer. The customer service number that I did find after hours of looking online is either busy or the call drops. So I started researching and I'm not the first to have lost their money to this company, I cant afford this loss. I have four children and bills to pay. Someone need to do something. Get this Scam of a company out of our stores. That was money to help buy my children school supplies and now I have no answers.

The reason for the review is because we have been given vague and elusive behind account block. On 7/24/2018 we reverified our identities and we were reassured that once the transmittal from SSA was received funds would be available immediately. We received no notification or account alert of any "unusual activity" unless they count the numerous logins the past 72 hours. Who does not check their account constantly when bills are due. We received creditor extensions due to a security breach at our previous bank. This account ending card ending in ** had always been a mere back up account.

I purchase the card that I can reload with Green Dot service. After having the card for a month I was unable to reload the card at several locations. So I purchased a MoneyPak and upon my purchase I was unable to reload my card with the Moneypak. I've tried calling several times. I've even sent emails to their fraud department. It would be nice that Green Had a number that you can talk to a live person and actually get an answer. Green Dot is not customer friendly at all!

Couldn't activate by phone, website constantly experiencing technical difficulties. Someone bought me this card in error, thinking it was a gift card. I literally could not get the card activated after trying for 2 days. I worked through VISA customer service to get them to connect me to Green Dot and demanded a credit. Now I'll wait to see if I receive the check in 2 weeks. Fortunately it was only $20. If you read the requirements for depositing money on the card and fees that they charge... it is a borderline SCAM. This is a tool to RIP OFF young and low income individuals who don't have or qualify for a checking account. PLEASE TELL EVERYONE YOU KNOW TO NEVER BUY A GREEN DOT DEBIT CARD.

My girlfriend put a direct deposit in my prepaid account. I have another account with same company and she has been getting her direct deposit in that account for over two years. I go to use my card on 7/16/18 and found out my card was blocked. I called and they told me I needed to verify my identity. I did and when I called back to make sure they got the email I found out they blocked me from calling the customer service line. I was able to get through on my other account where I was informed that I also need send a copy of her ID to verify her identity. I did as asked and called the same way I did previously and was now told that I need to email the deposit slip In her name to them. I did as asked and found out I was then blocked from calling with my other account.

I purchased a $500 MoneyPak on July 3, 2018 at 14:54:31 at Dollar General Store #06695, 2601 West 5th St, Lumberton North Carolina. I am 73 years old and no longer drive. Two friends drove me to the store to purchase a MoneyPak. After the purchase, we went next door to Wal-Mart to purchase a few items. I tried to remove the silver strip on back of the MoneyPak, but was adhered and could not be removed. We went back to Dollar General, and the clerk would neither provide a replacement MoneyPak or refund my $500. The clerk did call Green Dot, and I was given a email to contact Green Dot RR@greendot.com. I was told I would receive a response within one business day. I filed a complaint with Green Dot on July 6th, but no response. Followed up on July 11th. Requesting status. Still no response.

I recently purchased a reloadable Visa debit card. I loaded 100 dollars and couldn't use my card. I took 30 minutes to register my card and it didn't allow me to use it. When I called the customer service number to advise them that I couldn't use my card they locked my account and told me it was under investigation. It's been over a week and I have yet heard from anyone that they mentioned would give me a call. I was scammed out of my money and I really trying to get it back!!!

I been Having a Green Dot card for a whole year and all of a sudden they go wait till July to take out $10 out of my account for a monthly fee and they lady go try and tell me that, they be doing that. Well this is my first time experiencing this and that’s stupid. Don’t know other bank charge $10 for a monthly fee and for y’all to be a prepaid company that’s a total rip off and I wouldn’t suggest y’all to nobody in the world.

I added my last funds to a new card that I purchased from Walgreens. When I attempt to register the card online it told me to wait 15 minutes due to purchase it inside of store. I refreshed it a couple of times and now it's telling me that I have to wait 24 hours due to too many attempts. I cannot get ahold of a live person whatsoever on the customer service line. This is so ridiculous. I put my last funds on this card. I need answers now to get this car registered to use. I sent them a message on the Facebook messenger app.

I purchased a MoneyPak card of 106 dollars from Walgreens on 7/17/18. Load my card immediately after purchased and my husband used the card to pump 40 gas on the same day. On 7/18/18, my husband and I tried to use the card again and was able to use it. We called the number on the card and was told my card was block because someone stated they own the MoneyPak I used when I had all of the items available to prove I purchased it. I even asked for a fax number to fax my information to them and we ignored. I was told to call back in 7 to 10 days for the information on the dispute but I called back on 7/22/18, 4 days later to see if I could talk to someone else but got a message stating my account was closed and I could no longer use that bank again. I was no longer able to talk to anyone after this point. Everything is automated without the option of actually talking to someone. I just wanted my money back.

This is so crazy! They set the website up where it won’t accept nothing at all. I did everything they ask me to do. Plus, it’s not like you can call and talk to someone. A couple of lawyers are building a very strong case! Green Dot has a hold on hundreds of people money! IF YOU HAVE A COMPLAINT OR A PROBLEM GO TO CONSUMERFINANCE.GOV. I'm in the process of suing them and I filed a complaint with consumerfinance.gov.

I'm not understanding how I haven’t used this card in months and I finally upload 41 to my card only withdrew 20 and now all the rest of my money is gone. I don't care about a damn monthly charge. It supposed To be 7 and some change not the rest of my ** money on my card. Y'all can send me my ** back and cancel this card. I only sent it to the damn card to get the money off my PayPal to get my son some diapers. NOW I CAN'T CAUSE Y'ALL TOOK ALL THE REST OF MY ** money for it. I would've been okay with the 7 but all of it? SMH. WTF. Y'all scamming for sure. IDGAF if y'all drop my credit. IDGAFFF. Give me my ** money back.

I purchased 2 MoneyPak cards Tuesday with $500 each, so I can pay my car and my car insurance. It is now Thursday night and I am still unable to load the MoneyPak to my card because I am unable to verify the account on moneypak.com. I keep calling the company and all they can tell me is to keep trying and to try from different browsers... I've done this several times. Even asked my family members to try, nothing. I am so so disappointed. I'm reading other customers having the same problem, and Green Dot can only say MoneyPak is a separate website. IT SAYS "POWERED BY GREEN DOT" on the MoneyPak card I bought in CVS. Come on guys... Someone help out!

I have been using Green Dot for years and never had any issues. On June 20 2018 I got an email of suspicious activity and my card was blocked. I was told I needed to send a copy of my ID to have it lifted. I sent my ID several times and was told it was not clear. I logged on later that day and was told the card was closed and could not be reopened. I waited several days to see if a check would be mailed out. It never was. After 2 weeks sent an email and was told someone would call me back in 2 business days. They never did so I sent another email and finally I got a call.

Every time I call I get horrible customer service from reps and "supervisors" who are clearly just scripted on what to say instead of actually addressing the issues or considering solutions. I just got off the phone with a supervisor because my card was placed on hold without any form of notice by email, text or phone call (they have all of this info). To me this is bad business practice because it is MY money and if they think there is an issue it's fine to place an account or transaction on hold but CALL THE CUSTOMER! It took almost 45 mins just to get a hold of someone because the automated machine doesnt let you skip ahead and makes you listen to everything before finally stating the button to push but then I was on hold for an extremely long time.

I've been getting my check direct deposited to my Green Dot card for a month and a half and my normal check day is on a Friday so Green Dot would normally deposit it a day early. I loved that that's why I switched to them but these last two times I have gotten it a day early it comes on my day. I called and all they can say is "When we see it we will deposit it." They're not trying to look your account up or anything so Ima end up switching back to my regular account since I gotta wait anyways. Plus they charging fees and don't do what they're advertising. My cousin have NetSpend and work for the same place I do and she got her money early. Smh. It's just Green Dot.

My federal tax return was put on a Green Dot card. I never received the card. I have tried going to IRS and also to TurboTax, whom I filed it through. They all tell me I have to contact Green Dot. There lies the problem. There seem to be no way of actually speaking to a human to get any assistance. The automated response which answers the customer service ask for my ss#, zip code, and birthday, then proceeds to tell me they have no account for that information. I am a single mom who filed my taxes, it was put in green dot account and now I cannot access because Green Dot has no real customer service. Beware of Green Dot card company. They appear to be stealing tax refunds.

So I recently signed up and received a Green Dot Prepaid Card. I followed all the steps and met all the eligibility requirements. For some reason I'm not allowed to access mobile check deposit. I have spoken to a numerous amount of customer service reps. I have not been assisted at all and they basically are telling me to figure it out myself. If anyone has a number for Green Dot Corporation please provide it in a reply.

My boyfriend had his first paycheck deposited on my Green Dot card. When his next payday came he called starting 2 days prior and no deposit. On the actual Friday payday still no deposit! Upon speaking with a representative we were informed that Green Dot had lock the card due to suspicious activity. But was never told what the suspicious activity was. After providing further information we were told that my boyfriend needed to be added as an authorized user since the card was in my name. A copy of front and back of both of our ID's and a copy of his Payroll direct deposit statement were emailed to the document verification dept at 7 am the actual morning of payday and w/in 15 minutes of speaking with a representative. We were also told it would take up to 5 business days for the documents to be reviewed and decision to be made.

I purchase a Green Dot cash back card. I finally was able to register the card. They end registering the card. They screw up the last name. I call to get last name switch by then I receive a new car correct last name but 0 balance. I call to get the money from card. They screw up transfers to the new card and the nightmares started. Finally I was supposed to get back my money in a refund. Now it's been a month they have not send the refund. I call they told me that I can't be help. I'm not the correct card holder but they have the same information on both card. Now what to do.

I used my Green Dot card for months without issue as long as it was loaded with cash at a store. However, when a MoneyPak was purchased, it claimed my activity was suspicious and blocked the card. I called Green Dot customer service, and they were absolutely awful and not helpful at all. I looked everywhere for help on MoneyPak and NOTHING. I had to request a refund, but have heard nothing since after requesting. This company’s customer service is the worst I’ve ever dealt with.

I purchased a card today adding $500 to purchase a plane ticket and I keep trying to activate it and it says invalid card. I am PISSED. What am I supposed to do? Wait a MONTH? That’s total BS. I’m so hurt right now!!!

Bought the card, loaded and activated it. I was told it would be work for online purchases, which is why I got it. But, to my surprise IT HAS NOT. I've tried multiple times, on different sites, as well as called customer service three times, only to get someone I can barely understand and who doesn't know how to help me. They say it's the merchants fault, but there's no way it's EVERY SINGLE merchants fault. I was advised to make sure my addresses matched, they did, still didn't work. Was advised to use my bank and routing number instead, I did, STILL DID NOT WORK. Meanwhile I'm charged a fee for using a card, that I'm UNABLE TO USE. Once I get my money off of this card, I will never use it again. Very dissatisfied with this purchase.

A Wells Fargo cashier's check for $1,500 was stolen out of my mailbox in Rome, GA. A Rome resident negotiated the check over my forged signature and was able to successfully deposit it into his Green Dot Account. I have a copy of the front and reverse sides of the check given to me by Wells Fargo. Wells Fargo fraud investigators informed me that the check was deposited into a Green Dot account. Green Dot says they will not allow deposits of third party checks, but they apparently did in this case. I cannot get any live person on the phone. This check was earmarked for college tuition.

I received birthday money last month and since Green Dot is the most convenient (or was) way to receive money I had my friends and family send it through the MoneyPak service. When trying to load the MoneyPak on to the card I was given an error message telling me due to suppress activity they could not use the MoneyPak I was trying to use. I clicked on the refund tab and entered my information. So I expected to receive them in the mail in the usual 5-10 business days. I get the first one in for $25 no problem. Waited for my others to arrive, and yesterday I received a letter in the mail stating: due to suspicious activity I would have to send a picture of my driver's license as well as photocopies of the merchandise purchased front and back. That because my activity is unlike anyone else's activity they question my actions and don't want to release my money.

I have had my Green Dot card for about four years now, although I hardly use it. I went to Walgreens and put $45.00 on the card which totaled $49.95 yesterday. I tried to use the card online today and was told there was not enough money on the card for my purchase. I called to check my balance and there is only $29.95 on the card. I will never ever use this company again. Nobody answers the "customer service" phone number. I will also do a negative review with Walgreens because they are partners with this fraudulent company.

Green Dot Corporation along with Turbo Tax has stolen my money. It’s been almost a month and I still haven’t received my money. They keep on lying saying that it is the IRS did it, but the 5x I have contacted the IRS they say they don’t have anything to do with it. Then they asked me to verify my identity, I did it still haven’t released the block on my card. Today I give up, I am so tired of trying to prove who I am to receive my money. If anybody know of a class action lawyer please email me @ **.

This started when my daughter who's ten wanting to spend 20 dollars online. Was purchased in a convenient store by her mother. My daughter came to me for help in activation when I was astonished that after the first time they would keep half and after 30 days keep 5 dollars a month. Why is this company still in business? This borderline criminal. Caution people when selecting cards.

I purchased the card because I knew the banks would be closed for the fourth of July holiday and I needed a card to pay off some bills. I purchased the card from Dollar General and went home to active. When I returned home and began to activate it I received an error message, "We are experiencing technical difficulties. Try again later." I waited a couple of hours and tried again. This time I received another error message, "You have exceeded the number of attempts. Wait 24 hours." I went ahead and downloaded the app and tried again the next day. Same message. "We're experiencing technical difficulties. Try again later," and another message telling me to wait 24 hours. Tried again the next day on a desktop. Same error messages. I tried to call. It is impossible to get a human on the phone. The only option I didn't try was the Spanish option.

I purchased the card today unable to activate. I entered the numbers one time and it said I exceeded daily attempts. How if I only entered the card number one time. I will never use them again. Then can't talk to no one cause it tells me to activate card first online but I can't.

This has been a complete nightmare. Green Dot is the worst prepaid card there is. My card was blocked and I’m going through hell to get it unblocked. I never told them the card was lost or stolen so why block a card that I’ve always been in possession of??? Stupid. I have verified my identity, received the replacement card and still can’t access my funds. Complete **. My bills are due. I have children to feed and about to be evicted. I will never use this card for anything again.

I signed up for Green Dot and had my direct deposit sent to them for the first time today. They blocked my account saying they couldn’t verify me and have a block on my money. This is not fair and they shouldn’t play with people hard earned money. If they couldn’t verify me then they should of never let me activate the card. On top of that they should have rejected my direct deposit but they didn’t. They kept it and holding on to my money. I will seek legal action because this is ridiculous!!!

I am the latest victim of $504.16 Green Dot Prepaid Card scam. I have tried to call Green Dot many times, cannot talk to any live person until you already have an account with them. I went online to file a complain, after I submitted my complain the message came up saying "Not Accepted" please try later. What a joke. This company should have a hotline available to report these scams. By not doing so they are helping these scammers. Every scammer is helping Green Dot sell more of their cards.

Didn't receive my direct deposit today. Was told they are having errors on their end. They blocked me from calling now. My sister is Vice President of SchoolsFirst Credit Union and said it's absolutely illegal and fraudulent and that they have 24 hrs to correct from time it was suppose to be deposited. Then she will walk me through the legal actions to bust them for fraud. She also read all the poor reviews and similar recent complaints on here (Consumer Reports) and is going to take action against this bank with the Federal Bureau.

TERRIBLE! It was super nice of a friend to give me a gift card for Christmas 2017, however, unless you use the whole "gift card" (it was sold as one but isn't - it's a pre-paid debit card and they REALLY try to push you into doing the direct deposit!) WHY??? There are monthly fees, anyone with a bank account would not need or want this terrible product! Go to the bank and get a bank account, it would be cheaper - so they prey on people who don't know that they can. Anyway, to avoid the monthly fee because I DID NOT want to direct deposit to their card, I had to use it right away. I used all of it but a little bit, and let it go, it was a gift, and I avoided all but one fee, so that was it, I closed it.

I've had Green Dot bank for two months because I'm required direct deposit at my new job. I was receiving my checks until I had a deposit over $900. My job said they deposited the money, I cannot reach anyone at Green Dot customer service to resolve this issue. I was told by the company I work for that there are MANY PEOPLE saying THEY DID NOT GET THEIR CHECK AND THEY BANK WITH GREEN DOT. Obviously this is illegal, I intend to sue for financial damages if my funds do not appear within the next few days. How is it possible for a company to be so irresponsible? It's not a glitch for just my check, ITS EVERYONE THAT HAS GREEN DOT THAT WORKS WHERE I DO.

I bought a 100.00 Green Dot debit card to give as a gift. When it was tried to be registered it was invalid 3 Times. Now not only do I feel like a fool I’m out 100.00 dollars and there is no way to talk to a live person to straighten this out. It’s a scam I think and I will make sure everyone I know knows about this so they don’t fall for it either. What a rip off.

So I have been using the Turbo Tax prepaid card since February with no real issues. I have been receiving my direct deposit every since, until yesterday. Me and my coworker both use this card and we did not get paid. My job has released the funds. Everyone who uses Netspend has already been paid. For some reason Green Dot cannot tell me why they are not releasing my damn money. I'm reading all of the reviews saying it's taking days, leading into months for resolution. GREEN DOT... listen to me careful. I am not one of the fly by ** customers. I will sue the entire ** out of you for my 1200 dollars. I have a family to feed. I am the mother bear you do not want to ** with. When it comes to feeding my kids. Please believe that you have the one today. People rely on their money to live. Since my original pay day is tomorrow. I'ma give y'all until tomorrow. I'm telling you right now run me my damn money. ASAP. People do not use this bank.

On June 27th, 2018 I Visited A Atm At A Sheetz Which is Pnc, My Transaction was for 400.00 and the money never came out. I called Green Dot to file a disputed and they advised me that the money would be in my bank by July 5th, Than thru said July 12th! I called today. They tell me they had to extend my dispute out for another 45 Days!!! This bank is horrible and they don’t reply by email or phone calls like they say they will when you originally file your dispute! I’ve called Green Dot every day since June 27th and they aren’t trying to get my money back into my account. They even argue with you over the phone.

Updated on 09/07/2018: I stopped using GoBank in July but my account is still open. I was supposed to receive a new card in the middle of July. I wasn’t really worried because my direct deposit started going to my other account. But last month Allstate deposited a check into this rip off account. Last week I was told that they were sending me out a debit card and I called yesterday. One rep said, “Oh it had to be done manually" so they sent it out on the 29th, her supervisor then told me that it was never sent out so he would send me one WTF. Please don’t do business with GoBank and not to forget they screwed my account up and caused my July electric bill payment to be returned and my account was overdrawn for nothing, I guess that’s their way to get back at me for giving a bad review. Please don’t take my last money that’s in the account now because of this review. I am unemployed at the moment.

I recently had a bad experience with Green Dot but after speaking with Daniel in corporate he made things right and did it in a quick and fast manner. I really appreciate him for doing that for he was very understanding.

I first gave you a rating of 1 based on my inability to use my card after putting in $500. However, today, I was able to use it in a local grocery. When my personal name was needed, I was not able to use it. Since it worked in the grocery and I did not lose my money, I re-rated it. I think it is not a scam, but this program needs to be fixed so that it works across the board. Customer service also needs to be improved.

I bought my Green Dot card, came home, went to the app, put in all my information then it told me I had to wait 24 hours before they would activate it! My son was sitting at a bus station waiting for me to give the lady my card number. I couldn't get a refund so I could exchange for just a regular visa so I had to drive 3 hours to go get my child. I own a company and I give my 20 employees Green Dots to purchase items for the company. I spend around 4 grand a month but after this I'm done with Green Dot. There are plenty other prepaid cards out there that will activate your card on the spot and I called customer service for help hoping they could activate it but they were no help! Never again Green Dot. You would have to do something very special to get my business back. It's sad I have been using you guys for years. Just remember 4,000.00 a month gone from 1 customer and I will tell my other friends, family, and business associates not to use you people.

I've been having my card since May. Now it's July. I can't load MoneyPak. It's always a different reason. MoneyPak card numbers invalid unable to load get a refund. Can't identify your personal information. There has been suspicious activity on your account. I mean what is this and it's not just my card. Others who money deposited they couldn't get it off. I guess I spoke too soon because now I don't do anything. This card sucks!

I've been using Green Dot for years. Yesterday a friend sent me a MoneyPak in the amount of 118.00 for a bill that is due today. However this time instead of being able to load my account as I normally do I had reached a limit and went to use my partners card and was then told it was blocked due to suspicious activity. I've done nothing wrong and desperately need this money today. Green Dot customer service was no help at all and treated me with such disrespect. I can't wait 3 weeks for a refund! I cannot believe this! I don't know what to do but I'm pretty sure I will not be using Green Dot anymore and I'll also be informing my mother in law she should cancel her direct deposit to her Green Dot card and take her financial matters elsewhere.

A tip off on this site is that Green Dot is a "bank" to avoid is they have no answers to complaints. They jump in over seldom compliments (probably wrote themselves). They know they terrible and have no defense. ConsumerAFFAIRS - How do they get a 3 star rating when most all ratings I see are 1 Star. I know you cannot do anything about it so I guess I am just venting into cyberspace. The rest of you: Don't say we did not warn you. They allowed charges they originally declined. Then charged 9.95 monthly maintenance fee after just two days on a 100 buck card = 10%! The only recourse is to fill out and fax a long dispute form. They say it can a couple months to resolve. Any major credit card resolves in 1/2 hour or less. I can kiss my money goodbye from this scam bank. Look, there is no such thing as customer service at Green Dot. They decide what you call or do. No other options.

I recently purchased a Green Dot card and set up my direct deposit, but as my pay date arrived my money wasn't on my card and still not. I kept calling but now I'm blocked out of my account and they blocked me from emailing them. How could someone do such a thing? How can I receive my money. My rent is due. Me and my child can't get put out.

I put my last $20 on this card for the card to malfunction as soon as I registered it & on top of that they charge you a $7.95 monthly fee as soon as you activate it. Then I call customer service and couldn't even get a word in to speak about my problems. This company is a complete waste. I wouldn't recommend.

My husband just literally purchased a Walmart Visa Debit card (says debit but is actually a gift card) issued by Green Dot. We live directly across the street from Walmart. Just tried to register the card and it says the card number is invalid. We tried this 3 times before being told to try again in 24 hours. I tried calling the EXTREMELY useless "customer service" number on the back of the card and all it is is an automated system for lost or stolen cards or checking your balance. I thought I'd check the balance to see if there was at least the $50 on there we just paid to use the card. The automated attendant said the card number is invalid. I tried another telephone number for Green Dot that is SUPPOSED to get you to a live person. Once again, this proved to be useless as after entering the card number, I was told to enter the zip code used when registering the card. I tried my own zip code.

Company says they rejected my direct deposit - I lost my first card and they sent me another with the requirements of a picture of my license. I was informed it was for verification purposes. I did this 6 times! Today is payday but I didn't get paid. I need to know where my money is seeing my rent is due today. How am I supposed to live.

I bought this card to do shopping online because my bank has this weird security thing where it declines transactions and I have to waste my Time calling the bank up for them to ask me about my last purchases and then they release my funds and I then have to go back through the purchasing process all over again. This has caused me problems with companies such as Groupon who will recharge your card some hours later which means I had then made the purchase twice when I only meant to do it once. So I bought the card in hopes that it would make my life easier... I was totally wrong! They refuse to allow me to have full use of the card and instead have restricted me to in person transactions only... Meaning the one thing I bought it for (shopping online) they refuse to let me use it for...

They take 9.95$ as a monthly fee like come on y’all cards are like 1.50$ and a CVS or free... and they randomly take money off my card leaving me with a negative balance. And when I call and ask them they say I have to reload my card to get my money back. I was late on my damn bill. Green Dot truly to god sucks. Get you a PayPal.

I paid to have a new card sent by Friday. The card arrived with a block on it, before I could even use it! Green Dot just blocks your account, whenever they want, and there is nothing you can do! The customer service number gets you to the Philippines. The staff are of no help whatsoever. Green Dot needs to do better by its customers!

On Monday of last week the 25th of June I ordered a new card because my old one was damaged. Then on Thursday I called Green Dot and was told that my card that was put in the mail was received and activated so Green Dot reissued me a card. On Friday I called once again and was told that The card that was issued on Thursday was also received and activated. On Monday the 30th imagine my surprise when the original card was in my mailbox unopened. Now because of all of the activity they have blocked my card. I cannot even fix it because I only have the card that was sent by mail. I have been with Green Dot for 8 years and now because of their mistake they want me to prove my identity and I can't because I do not have a valid card. Before all of this I trusted them but not anymore. By the way I cannot get anyone on phone because I am blocked. That means I will lose my power and water tomorrow, this is BS.

My experience with Green Dot Prepaid Card has been horrible. I used this card one time and they blocked. I have been trying to get my card unlocked for 6 days so my family and I won't be on the streets cause we are homeless. They could care less. Each time you call they tell a different story and I'm so frustrated now cause we will be sleeping in the car just because they won't release my funds again. I save my funds. There is no upper power you can talk to at least that's what they say and you can't find the number online. I don't recommend anyone to buy this card.

This card has ruined my whole week. My boyfriend went to our local CVS to get me a prepaid card so we could pay our car payment. Normally I do the card buying and I have never even seen these Green Dot ones. Well it just so happened to be the one he picked up. He 260 dollars on the card to make the payment and went back to the car to register it. They told him there was an error registering it. He proceeded to call them to see what was wrong and when he FINALLY got a person they hung up on him as he was making his complaint. He called me at work to let me know what was going on so I called.

Please know what you're getting into by ordering prepaid cards from Green Dot. I bought my card from Food Lion. I loaded my funds and register my card and forgot to put in my mobile number. They told me I failed verification without mobile number, but are willing to send me a check and it will take 3 weeks. But can use card for in store purchase and not online. The customer service are extremely rude. When ask to talk to an supervisor, she tried to disguise her voice. Don't buy this card. It's a ripoff and it's hard to get in touch with customer service. They need stickers saying don't use this card if you don't have a mobile number.

I purchased a Green Dot prepaid card, and loaded $20 onto it. It was the last bit of money I had, and wanted to have a means to save money, and be able to order items off the net. I quickly found out my account was frozen and I was unable to use it. This was all due to the fact that a few years prior I had allowed my fiance to use my card to direct deposit her tax refund onto. I did not find out that my account had been flagged until I purchased another card through Green Dot. I was told that I needed to submit a copy of my Driver's license and the flag would be lifted. When I was finally able to send them my license the flag was lifted a few days later but now it said my balance was zero 0.00.

I am hardworking parent and I am educator that knows how things should be done. I made a couple purchases and my Card was blocked. I submitted the documents that was needed and now they are stating that my account is closed, I have direct deposit through my employer and I am upset and will be looking to take this matter to court.

I've had my acct. for about 6 months. I've done a few mobile deposits and understood when they said the first one may take longer since I just started using it, but normally I will have my money in 1 business day. Did a mobile deposit this morning for a state issued tax refund check. They send my email approving it and tell me I'll get my funds on July 10th... in TEN DAYS. Are you kidding me? I could have paid a small fee and cashed it today. Then I'm told I can't retract the deposit that hasn't cleared yet, I have to wait the 10 days. After I get my deposit I WILL CANCEL MY ACCT. AND WARN OTHERS!!

If I had a score lower than one I would just put that as well! I have had nothing but a horrible experience with this company. I will not stop writing BAD reviews on Green Dot until someone gets back to me about my money which was taken due to unusual activity. I submitted all documents request and STILL NEVER RECEIVED A ** ANSWER!!! Green Dot is a PONZI scheme that holds people's money and sits on it forever!!! I will smile the ** day your bank is doomed!!

I wish I had seen these comments before having my direct deposit out on this card. I had over 2200 stolen first time. I filed dispute. It was denied. Then when it was resubmitted I was told to get a police report which I did. I also had a letter from the place my card was used and compromised and still denied. It's crazy how much money they have stolen from others.

Earlier this week, I called Green Dot to cancel my card because it was lost at my place of employment. I paid to have the card expedited so that I could receive it by Friday. Thankfully, the card arrived on time. However, when I tried to activate it, I was told that the card was blocked! There was no way to speak with anyone to help me. The automated service requested verification of my identity, which I provided immediately. Then I was told that this process would take two business days. So I wait in total frustration!

Do not give this company any money. They are a complete scam and are committing fraud on a massive scale. They make it extremely easy to contact them to open an account, but have made it absolutely impossible to contact them to get your money back. They screw up your personal info so you cannot use the call in customer service and simply ignore you if you try to communicate with them via their Facebook Customer Service page.

I received my direct deposit on 6/28/2018. On 6/29/2018 they closed my account for a reason no one could provide me. I was then put on hold for an hour to speak with a "supervisor." The lady was far from a supervisor. They said I would receive a check in 10 business days. I asked if they could do a wire transfer Western Union anything at all FedEx one day shipping but the lady said, "That's the only option we have." "Like what do you mean you can't walk to FedEx and drop something off?" For something to take 10 days they would have to ship it out 5 days from now.

I am new to the Green Dot card, but haven’t had any complaints until now. I received my direct deposit, but was unable to withdraw money out of my account. It said it was block and needed further review. I had not used my card in about a week or so. When I called customer service, they said there was suspicious activity on my account, but they would not tell me what it was, they said that I had to email them a photo of my driver's license and after they received it I couldn’t use my card for 2 more days. Well this is the 2nd day and my account is still blocked.

I have load my card with a deposit of $295 in hopes of renting a car. The first place I went to Budget Car Rental tried to place a hold for $200 and was declined twice so I called the service number on back of card and was told that there was no activity placed on the card. So I left the place thinking they did not want to rent me car and were jerking me around. So I went to another rental place. Deposit same amount $200. Enterprise rental car same thing. Even the manager got involved. Said there should be no reason why the card should not go through due it was a major credit. Tried 3 times. Decline all three times. Call services again and was told there was no activity on the card for it to be declined and if so they will be able to give me a reason why, so at this point I'm stump and thinking, "There is something wrong with the card, like the strip on the back of card. Damage."

This is the worst company ever. I got my Green Dot. Got paid from my job and it's been ten days and they have not released my money. If you all want to keep your money I repeat don't use this card. Customer service is **. No one wants to help. It's a wild goose chase to get money that belongs to you. I want to sue but don't know how to go about. This company is the worse. Now here it is finally July 1. Still no money. All I want is my money. I have no lights and two children. These people do not care.

I order a Green Dot Card and got one going on 2 weeks ago and I tried to activate it but I couldn't, they said that the couldn't verify me. Well just yesterday I got an email saying my Green Dot card will be here and I got it that same day but I didn't order a new one but I tried to active it and I couldn't because it say my card numbers and or 3 security numbers are wrong. And I really need my card and I done double checked everything and nothing seems to work. I tried on the laptop and cell phone online and I called the number.

My card was declined several times today, and when trying to call and ask why, I got a response to please hold for a rep and then it said there were technical difficulties and hung up on me. Now when I call it says that they saw I called several times and that my status hasn't changed and my card is blocked and I should know why based on my previous calls... But I never talked to anyone!!! I have a trip planned this weekend and have no money as my direct deposit is now blocked!

I've been getting my direct deposit just fine for the last 2 or 3 weeks. Then today all of the sudden I can't get access to my direct deposit. I've been calling the number on the card for customer service all morning with no luck. The automated system keeps saying they are experiencing technical difficulties. I have bills to pay and want my money. How can you keep people from accessing their own money. Soon as I get my money I will not use Green Dot prepaid card again. BEWARE.

I have been a customer of Green Dot for many years. I've had no complaints up until now. There's absolutely NO WAY to speak with a live person! Talk about frustrated. My check for some reason has NOT been deposited today and it's not an issue with my job and of course I can't speak with someone to figure it out. Very disappointed and most likely will be cancel my account.

My Direct Deposit. Green Dot Bank haven't you done me the ultimate disservice already and had the nerve to write me the same as you do everyone else that you do not want to refund their money. You tried to contact me right. Well the problem still remain the same. I need my money. I don't need you to contact me. I need you to send me my money to my address that you have. I've sent it to you on many reviews. You knew my address to send me some little brochure about what will I allow you to do with my info since it's been over a month that I'm no longer with your company. Well do the same thing you did with my money. Send it to my address please if you wanna say you tried to contact me again **.

I bought a prepaid card from 711. The card was not reloadable and Green Dot charge me a 9.95 monthly fee and wouldn't refund my money. I can't use the card for online purchases. Explain to me how I'm charge a monthly fee on a card I can't reload and I'm never using again? And I try using the card in the store and it won't work. I will tell my friends about it not to use this company and I top of that they charge me 1.95 fee in the store. I will never us Green Dot again.

My husband's paycheck was deposited onto our prepaid card 2 days early to save us from having our utilities shut off. Green Dot picked it up as suspicious and instead of contacting me - placed a hold on our account. They have been persistent that there is no way to remove the block for 2-7 business days even though there is an e-mail where I sent my ID for verification.

I'm irate. I have been trying to activate my card & it keeps telling me my birthday does not match records. There is no way to bypass this or even prove my identity & that they are wrong with no customer service talk to an actual human option. When you look up how it straight up lies about the options available or how to actually speak to someone therefore I am being punished for what? Their failure to have correct info or a way for customers to talk to someone & verify their identity. Furthermore they also state you must verify your identity before they'll send you personalized card in mail but I have 2. Neither one that works & no way to get the money I need without it. I am done with this company unless this is fixed tonight & I'm doubting that since I've now spent 2 hrs exhausting all options! Customer service is one of the most important things Green Dot. Get it together.

I received a phone call from a very nice gentleman from the corporate office of Green Dot. He apologized for the issues I had experienced and refunded my money.

My experience with Green Dot was no different than several other relationships I've had in my life. They had me on an emotional rollercoaster from the gate. Excited about all the potential interactions we would be having online too soon turned into disappointment and me questioning my judgment once again as to why did I pick Green Dot in the first place. As soon as I got over myself and used the resources available to me my problem was resolved; the wrong was righted, the fraudulent charge was credited and I can move on. I truly am appreciative ConsumerAffairs was there for me, as well as for Green Dot making us all one big Happy Family again. Thank You!

I am an Uber Driver who uses my Green Dot to cash out my earnings instantly. It's hit or miss with Green Dot. I have had several delays more than 6 times where Green Dot won't release my pay instantly, and they hold my money for days. When you call customer service they lie constantly to get you off the phone. A supervisor never returns your call and you can barely understand the representative because they are outsourced.

This matter needs to be handled immediately. I cannot pay my rent or any other necessary bills, yet along feed myself. I was locked out of my account June 21, 2018 and was asked that I send in verification documents. That being front/back image of my ID on a dark surface. It was confirmed through an agent that it was received and my account would be unlocked in two business days. Here it is two business days later I am still locked out of my account. My only other option is to take legal actions because I am now suffering as a customer of Green Dot.

I received my survival benefits like I normally do every month and all of a sudden after my money was deposited my account was blocked. I have tried to call several times and now it keeps me at an automated message saying how my card is still blocked and to send the proper documentation and I don't even know what documentation that they want. I just would like to have my card unblocked so I can have my money and pay my bills and my college tuition. Thank you.

My card got declined at the grocery store. I check the app and it said you guys closed my account for no reason and my check was deposited. So I have money. I went online and checked my balance and my whole check is there with no way to get my money out!

Anyone can buy a Green Dot card at a retailer but to use it they make you jump through hoop after hoop with disclosing sensitive and confidential information. BEWARE because minors fall prey to this - After being led to believe you have to "register" to use the card, they immediately take $7.95 out of your pre-paid balance for their "monthly" fee (this is on top of the fee you paid to buy the card). It is also unclear to purchasers that the "Debit" card can't be used to make an online purchase - SURPRISE. Customer "service" is a total fraudulent JOKE: They insist on talking to the child who buys it and refuse to let the parents resolve -and a minor cannot enter into a contract - but they won't rescind the "contract" and return the purchaser to being made whole.

I have a Green Dot debit card and decided to use this card to receive my direct deposits one day earlier than my bank account. This was the worst decision that I made! I called in regards to a couple issues regarding my money that was held by another company. I spoke to the company and they stated that they would release the $400 hold within 3 days; I called Green Dot and they told me it would take 14 days for the hold to be released. After I filed a dispute regarding the matter. I specifically told Green Dot that I did not want my card to be inactivated it due to not being able to access my funds.

I have been a Green Dot customer for just 6 weeks. Everything was fine with my first 2 direct deposits. Today my direct deposit was loaded and as I always do, I go online and pay all my bills. On my lunch break, my card was declined. Luckily, I had a $20 in my purse, but this situation is already beyond embarrassing. I immediately call and was told my account was on hold “pending verification”. I asked why and they could not tell me why even though I answered all of their verification questions. They said to email them a picture of my license and that it would be 2 business days before I have access to my account. I let them know this is unacceptable as I have a trip tomorrow and at least need to be able to withdraw money from an atm.

I loaded $40.00 on my Green Dot card on 6/19/2018. Usually it’s accessible pretty fast. It is now 6/20/18 and I still can not access those funds. This isn’t my first bad experience with this company. A few months ago I loaded a $700.00 check on my Green Dot card and it took almost two weeks, a lot of calls and a lot of tears for them to finally release my funds. I will be looking for a prepaid card that is not associated with Green Dot. This company needs to be held accountable for their actions and stopped. They are a scam and will never see another penny from me. Today I talked to a rep and she told me my funds were posted to my card to try it. Well it wasn’t and they charged me $.50 to check my balance at a atm. They made sure to take their monthly fee out of my $40.00 plus an extra $1.00 for checking my balance at an atm like they told me to. I am very very unhappy.

I purchased a Green Dot card on Friday. Place $40 on it try to activate it. It would not activate. Then later on that night I finally got it activated. It told me I needed to verify my identity. I took a picture at their web page and send it in of my ID. They send me an email telling me, "Great news. Your identity's been verified. Your new signature card will be out in the mail." So I wait for 48 hours because the card that I purchased at the store they had blocked.

Green Dot changed the process for reloading money from other bank accounts. They used to let you directly transfer money for a $2.95 fee and it would be on your Green Dot card within a couple days. Then they changed it to where you have to do an ACH transfer from your bank account. I entered the account number and routing number for my Green Dot card and transferred $200 but it was never added to my card. Talking to customer service is impossible. It never got resolved after 3 weeks of dealing with it and my money was lost.

Green Dot prepaid credit card has an extremely bad accounting control. They allow other people to use your card and rob you. This has happen more than once and the most recent time a charge was made on my card to WSS39 for $142.42 and they refuse to refund my money. Each time the people using my card manage to use the total amount of money on the card. They use an overseas call center and it is a waste of time to try to deal with them. This is the last time I use their card and would not advise anyone to use their service.

You took what lil money I work for on my card. I will never recommend anyone, you guys are a Fraud!!! The people that give you good ratings are more than likely work for this fraudulent company, franchise or bank. Whoever you are!!!

Updated on 11/05/2018: This place does not contact you when they say they will. Every number I’ve been given by GreenDot Corporations has been phony and I can never EVER get through to these people. Green Dot Corporations has ruined my life and has made it very much a very tough past couple years for me and my family. Why would Green Dot Corporations reopen a claim for me THREE times, and act like I was going to recover my stolen funds THREE times, and then tell me they would have results by the 10th day but have me find out they already closed it without actually doing any real investigations and then still not contact me to let me know that they’ve decided to close my dispute and not grant my disputes in my favor.

I loaded money on Green Dot Card yesterday because we are leaving for vacation Sunday at 5 am. I have a six-month-old daughter who needs diapers and they blocked my card and did not even notify me. When talking to someone all you get is "Sorry." How do a company block your card without your permission or even call to say they believe it is suspicious activity going on with the card.

I have had 0 problems with this company and card since I have had it. Have made many purchases with it, rented cars, booked hotel rooms etc. And since I have had it I have maintained my credit limit and made payments on time. The first problem started in May 2018. I made 2 deposits to my card to bring my balance owed to 0. Then tried to use it to make my car payment as I always do. It was declined. Couldn't be right so I tried it again, declined again. Called Green Dot and had gotten one of their "wonderful" customer service reps who stated that no deposits were made to my account and they were not showing any pending deposits. I was then forced to fax over my receipts from the location I used to load my card. After 2 days, and a late car payment, I finally had the funds applied to my account. Should have been a warning there. But I didn't pay it any attention.

I bought a Green Dot card May 15, 2018 and it asked for an ID. I submitted it and it denied it! Why?! I don't know!! But I got an email to submit a refund request and send in proof of purchase, the card and ID. I did all that and STILL a month later have not received my money!!! It was $300 that I need for bills like NOW!!! Where the hell is my money?! I can't call and talk to someone live and when I did the man so unprofessional it's ridiculous!! He told me I sounded SEXY. Who the hell does that?! WHERE IS MY MONEY!!??

I got a card with Green Dot loaded money on there and they blocked my card. They said I need to upload my license so I did this. 150 times the system keep saying can't read it. I've called Green Dot several times. You cannot speak with a live person. I wouldn't recommend this card to anyone. You will lose your money!

I bought a prepaid Green Dot card at a dollar general store yesterday. I cannot activate or register the card. I can't reach a human and the automated line is telling me that the card doesn't exist. I am beyond furious! 75 dollars... GONE.

Very high cost associate with card. Just to activated it will cost you nearly $10. Received this card is a gift by mistake. Trying to rectify the situation. Took me nearly 2 weeks. Finally I was able to find a number to call 1-866-291-0818. The phone number on the back of the card is useless waste of time. After going through the automated system for several minutes. I finally able to talk to a live person. Very sad to see this company is allowed to charge such high fees. This company is a fine example of why people hate BANKS. It’s legalized theft by the Banking industry. Targeting the most needed among us. Sad to see.

Bought this card for my teenager to use while traveling with a school group. They blocked the card before we ever tried to use it. Can't get hold of a live person through any method and document upload isn't working. It says my documents were illegible, but I wasn't even given the option to upload. My son is without money while 1,000 miles from home. Completely unacceptable and horrible service.

I never received credit for my winning promotions. They have no idea how much and where my credits are for the tax time promo... also I deposited over 3000 monthly and they allowed Fraud also and wouldn’t remove it.

Dear Walmart, I would like to take this opportunity to say Thank You for being such an upstanding company! (Insert mountains of sarcasm here) Let me explain: so my mom buys my 16 year old daughter a gift card for her birthday. Daughter receives Walmart Visa gift in the mail on April 1st. Activates the card on Walmart’s gift card website sometime during the weekend of May 12 & 13th. Goes to use said Walmart Visa gift card and it declines. Mind you she literally had just activated about 10 minutes before she tried using it. The gift card was purchased for $50. I look on the website and there is now $1.00 left on the card. I look at the transaction history to find out that $49.00 was spent on 9 April to pay an electricity bill in Southern Ca. We do not live in Southern Ca. We don’t even live on the west coast. We don’t know anyone on Southern CA.

Updated on 6/30/2020: After almost two years, I have never received my money. I was promised by Daniel that I would get my money, but he soon disappeared and never responded.. He was just trying to clean up the Consumer Affairs negative reviews.. I'm filing a lawsuit this week for either fraud or contract violation.. Seems fraud is better as I can recoup damages as well as monies owed.. These guys prey on those who are financially disabled.. They are horrible.

This company is a total scam. My mom bought us 2 Green Dot Cards for birthdays, etc. thinking they were just gift cards because they act like they are. Then trying to get a refund for them was ridiculous! You call the # on the back of the card and it sends you in circles. They try to get your SSN#- why? And then you either get sent back to the number that sends you in automated circles or they take all your information and say you're going to get a call or email (which you don't). They won't let you speak to a manager or tell you the name of the CEO of the company - the guy told me he didn't even know who the CEO was. The whole business is shady - please help shut them down!

Worse card when it comes to customer and identity protection. Your money is not safe. The alerts and notifications are pointless. I have noticed a transaction I did not authorize on my card for 700.00 immediately I called them and they said there is nothing they can do once the transaction has been initiated. That transaction wiped me out of everything I had money wise and I cannot get to work. After being up all night waiting to speak to a supervisor who said that they would call me back and didn't, once I finally spoke to one she told me that I would have to wait until the transaction is posted because it says pending (yet the money is already taken out) to be able to then initiate a claim.

My check was $540. I paid my car payment which left me $307. I transferred my money to my husband card due to me misplacing my card. Green Dot customer service is now holding my 307 as hostage saying I did not make my car payment but I called auto finance. They did receive their payment. I have been with Green Dot for 4 years. I am so done. If they take your money as hostage I don't want no parts of them anymore. NetSpend here I come.

I know factually that ADP deposited funds into my account yesterday. I have used this card several times for my direct deposit and until now it works fine. But now I cannot get any kind of answer from anyone at Green Dot after several calls with 15+ minute waits. They just tell me to keep monitoring my balance so I will know when it hits. My question is simply, "Have you received notification of an incoming direct deposit or not?" They don’t know and can only tell me anything after it posts to my account. Well I won’t have any questions after I get my paycheck. Incidentally I opted to use this card because I was supposed to get paid 2 days early. Now I’m at least a day late with no end in sight.

In or around May 28 2018 I lost my wallet with debit cards and other personal documents. I receive a notification in my phone that my card is been in use for somebody unauthorized more than $900.00. I immediate call customer support and report the card lost and I initiated an investigation dispute. Today’s date June 8 2018 I call customer service to check the status of the dispute and they told me that the dispute has been denied and they can’t give me any reasons that I suppose to get a notice on the mail stating that the dispute is been denied is the only letter I will receive...

I used Green Dot's mobile deposit a couple weeks ago. It took 8 days to process and be available in my account. When asking the representative why it takes so long he told me because it was my first mobile deposit so it takes longer. I then deposited another check and it's once again taking a week to process! Don't use the mobile deposit if you need your money fast 'cause you won't get it for a week!

So I have been using this Green Dot VIP card for about 6 months now and it is TERRIBLE. It will load my money and I can swipe it at a register, but other than that it DOESN'T WORK ANYWHERE ONLINE!!! I have to use Uber sometimes to get to or from work. It doesn't work with Uber. I try to buy something online. It says my card is and invalid payment option online. I try to transfer money to my friend's account. It doesn't even have an option for that. Other than the direct deposit from my work (which the company says will deposit a day earlier than the paper checks, that's a lie), this is basically a fake debit card that only works at the most low-tech of stores. ** this card, and ** this ** shady ** company.

This company does not care about me as a customer. I reached out to Green Dot, regarding unauthorized transactions on my account, and they were absolutely no help to me even when I advised them I was robbed and held at gunpoint.

I had got the TurboTax prepaid card issued by Green Dot this year for my tax return. After weeks of dealing with the IRS finally I received my much needed income tax return on April 3rd 2018. Within 48 hours of receiving my income tax return my card was hacked and I had roughly $3000 stolen from me. So I contacted my local police department filed a complaint and followed proper procedure to file a dispute for the transactions I did not do with Green Dot. I did this immediately. Here it is June 7 2018 and I sent out my first dispute form back in April and just sent another dispute form about 3 weeks ago since I haven't heard anything from Green Dot.

I was hospitalized and when I was released I noticed my home had been broken into and all my personal info and things were stolen. My whole tax refund was spent from my card. Called and filed a claim and got denied. Then I filed again. No. Still no respond. I have a newborn baby and cancer. I’m not able to provide for my kids nor pay my rent or buy my medication because I don’t have the proper funds. I have my lawyer looking into this matter to see what legal actions to take against this scam business. I need my money refunded as soon as possible. It’s never been this hard. Green Dot is the worst and I will not recommend this card to anyone.

I live in Canada and my family lives in the States. My mother sent me one of the prepaid cards from Green Dot as a way to send me some money as a gift. I activated the card and tried to purchase some items online and was declined. I called the company and could not get an actual human on the other end of the line, but did find out through the robot (who I assume does all their customer service) that it was declined because I had to use this card in person.

I woke up on May 19, 2018 to get money from an ATM I use frequently right near my home. I had just been paid by my employer on the 17th, and I got an insufficient funds error message which immediately told me something was very wrong. When I got home from the ATM and pulled my statement up on RushCardLive.com I find eighteen (18) fraudulent transactions done on May 18, 2018. Somehow, someway, someone was able to make an exact replica of my card as I still have my card in my wallet as I type this. The card does not have a chip, it has a VISA logo and a pin # and somehow these thieves made 9 back to back to back transactions at a TDECU ATM in Katy, TX about 20 miles away from Missouri City, TX where I live, they got the following out of this TDECU ATM in a matter of minutes: $280, $405, $405, $405, $405,$405, $205, $205, $205, and another $205.

Green Dot Bank blocked my card on May 2018. I've called this company several times. They keep giving me the runaround regarding the block on my card. I'm not able to pay my daily expense's because my money is this card. Now they had the nerve to tell me that they're going to turn my money over to the state. How in the hell! I'm going to report this company to CFPB and FDIC since they claim they're a bank and my funds are cover under FDIC. Do not get this prepaid card!!!

Worst customer service. Writing this while I've been on hold for 30 mins, with no update regarding how long it will take. The reoccurring issue I have is that they keep declining purchases without letting me know why. And then I have to call in, and then they have you on hold for longer than 30 minutes. It's insane and infuriating. The only reason I have the ** card is to send money to family members and they make this process extremely painful.

This card is the worst thing I have ever used. I just got scammed out of 1000$. I bought 2 of these card and wanted to use them to buy something online. I tried to register the cards but it would not let me. It said this card cannot be verified. Please try again later. I called the company. It was a computer taking. I entered my card number and it said I have the money inside but I can’t use this card to buy anything. I would not recommend this card to anyone.

Avoid this card at all cost. Fees for everything. Horrible customer service. 35 to 60 minutes hold time if you call. They charge you monthly, charge you to add money, the place you add money charges you. They charge you if you do anything. Their app is useless if you are trying to get a refund on a payment sent in error. They do not care about you.

I have already have Visa Green Dot card and I bought a $300 MoneyPak card for My husband. 6/1/18 he tried to use it and he couldn't so I tried to put it back on my Visa Green Dot. Well it said failed due to Suspicious Activities. Well I called green dot. They said I can go for refund so I tried. They said it will take 3 weeks for my check come in mail. Yesterday 6/3/18 I got a $50 card to load to my visa to use and it failed due to Suspicious Activity. I called and got hung up on 3 times 4 time. One person that was suppose to be in charge gave me a fake reading on my card saying I had 275 dollars on my visa and I knew that wasn't right. I had 7.98 neg so from 300$ that's not right. Phone hung up on me. I called again. It said neg 7.98 on it. They lied. And I hung on the phone. For 1 hour no one helped me. I reported them as a scam. I can't even request refund for my $50 so I am screwed out of $350 plus fees!

I am writing this complaint because I feel very dissatisfied and not supported by the corporation that handles my funds. I attempted to take out $400 from an ATM machine about a month ago. The money never came out of the ATM machine, but was subtracted from my Green Dot account. I contacted Green Dot immediately that evening, and then again after it posted because I was told it needed to post first. I filed a dispute and now a month later, I still have not received my money back. The cardholder agreement states that after 10 days, if they need more time, they will provide a credit to your card so that you will "have the value during the time it takes to complete the investigation". It has been over 10 days, about a month since the incident, and I have not received anything. I have bills and a life to pay for and take care of, and having an amount like $400 taken from my account when I never got the money is just unacceptable.

I called customer service and spoke to someone about a hold that was placed on my card for hotel stay. The rep told me I had to call the hotel so they could release the funds. So after calling the hotel and being informed they released the funds the morning I left I called Green Dot back and after a 45 minute wait the customer service agent hung up on me, when I called back and finally got through after 30 minutes the rep was rude and uninformed.

Green Dot is a joke, I have had this card for a while now and it states if you deposit over $1000 there is no monthly fee. Well that's not the case. They charge me every month, and will not reimburse me. Says they can't, charge for atm, I get charged their fee and the atm fee. It's B.S. Will close this account and will not open another one.

Well I was booking a flight to Vegas and a alert popped up in my email. They ask me to send in a photo of my license in which I did. The site stated it received it and now Green Dot saying they couldn't read it clearly. Which I know it was clear as possible. So now my money is stuck in their account which it was put on this call list. So basically I feel they going to take my money. It keep say the card is closed. But I need my money.

About 2 weeks ago I upgraded to a VIP card... The card split in half a little more than halfway already to the point where you can see how the 2 cards were “sealed” into one card. The first day I used it the clear film on the front started peeling off. It's very flimsy compared to the basic card I have been using since 2013. That's some top of the line V.I.P status. Then the support specialist told me in order to get a new card means I have to take all the money off of this one and wait 10 days at max to receive my new card. TF. I don't have time to go ATM to ATM to withdraw money when I already said I have my old card which doesn’t expire until 2019 so I can use that instead. But to make all that bs more appealing... They said the new VIP card would be free of charge. Lol smfh. How about make the VIP card more sturdy instead of sticking them together with a melted crayon.

Green Dot, like many credit card issuers, monitors its customers’ accounts for fraud. If it suspects fraudulent activity, it will block your account, notify you, and give you a chance to determine whether the transactions at issue are valid. What a false and misleading statement, based on all of the reviews I have read about blocked accounts. You are never notified before they block it, based on reviews, and my personal experience. And then you go through hoops trying to get it unblocked while Green Dot gets interest off it and you can't pay your bills. I like all the rest, contacted the number on the credit card, only to not have an option for blocked cards.

Look, I like the idea! However, you launched too early. You have no support! I am trying to build credit so I'm taking this seriously. I lost my card, and I call in to report it, but I can't talk to anyone without the card number! This has to be a joke! I try using my social but it never recognizes me. I log in and only get 1 number to call. The same one I have called 10 times. No email or anything! They have no support! What am I supposed to do? This is crazy!

I moved across town in December 2017. If I use my new address to buy a Green Dot card, I find I can only use the cash balance and in person. I bought this recent one to pay a little on the electric bill. Buffalo has no National Grid offices. You take the money, you take the $7.95 fee, and for my balance I can only go to a store. It's nuts. You verify my SS number, ask me the same security questions I have always had... But move 2 miles away... Green Dot is like, "Screw You! We don't know you!" I want to use the balance on the internet.

Wednesday 5/23/2018 a block was placed on my account without notice shortly after receiving my federal tax return of $5540.44. There was no unusual transactions, I did not exceed my daily spending limit and the only other activity was transferring $3000.00 into my online vault account which left my available balance at $1286.35 So my total account balance including vault is $4286.35. I called after being declined at the store for a purchase for some much needed clothes for my son and was headed to the grocery store when I found out a block was placed stating I needed my Identity to be verified by uploading my driver's license.