Green Dot Prepaid Cards Reviews

Green Dot advertisement states that you get paid up to 2 days faster, that is a lie. They received my deposit yesterday and have not deposited it into my account. I called customer service and their automated message says that they deposit funds as soon as they are available and the customer service representative has no information on the deposit. Therefore, Green Dot is deceptive and for no reason will hold your money. I will not recommend this prepaid card to anyone.

I normally refill my Green Dot card at Walmart, and have never had any issues. I decided to purchase a MoneyPak this time, and that was a huge mistake. I have a secured account with MoneyPak. They have my social security number, phone number, email, address, date of birth etc. I've used Green Dot for 3+ years. The business verified that the $434.00 was loaded. I paid $5.95 for it.

A few months my girlfriend got a Green Dot card and we had no issues when she decided to cancel her card. When I bought my card about a week ago, I decided that I'd rather not use it and went to close my card. I cannot log in on the app and whenever I try to access the "Close Card" from the Security page it just takes me to the Contact Us page. Everything I've looked up says to either do it through the Close card or call a phone number. The number doesn't even give you an option to close your card. There's only a little bit of money on the card, I'd still like it to be closed. I regret not looking at the reviews first and might possibly even get a lawyer.

I been using Green Dot for 5 years. Never had a problem till 2 days ago when I used my debit and saying invalid pin can only be used as credit. I called twice and talked to someone but no luck saying cant give me further information cause I don't remember the phone number or email that I used 5 years ago. I'm so aggravated. Can't pay my bills because of this problem. I was able to use my debit card a few days ago. I can't even use ATM since it ask for pin. I put my pin in and says invalid pin and it's the same pin I had for 5 years. What's the problem.

Last night, my husband went to buy a MoneyPak totaling $400 so we could pay our bills. When he was at the register they asked for his identification card, which hasn't ever been required before. He gets home and I hop onto my MoneyPak account where our card is attached to for easy upload of funds. Since that card is in both of our names and he showed his ID at the register, when I was prompted to upload an ID we put his in since that's what was showed at the register. Yeah well, we got a denial email. So I get on the phone with Green Dot who tells me there is NOTHING that they can do and that MoneyPak is merely a partner company. Well they should probably rethink that partnership. What completely baffles me is if we loaded money onto a MoneyPak to be loaded on our Green Dot card and it wasn't loaded, where is our money?

I attempted to transfer money from my Green Dot card to someone I owed money to and Green Dot blocked my entire account. I have already sent Green Dot a copy of my ID card and additional requested information twice. I need my account created today because I have to buy heart medicine by 12 pm and all of my money is in my Green Dot Account. They always want me to call or to call me and coerce me into recorded conversations when I just want them to cease and desist on the blocking and false accusations they use to block even after satisfying their requirements to turn in documents. It is false advertising online to tell us when can use accounts without any problem if we verify who we are, then they keep our money anyway and kick us out of the app. I received no notice from Green Dot concerning the issue or how to fix it.

I am a cardholder of Green Dot for about 2 years now and I first decided to have my refund deposited into my account. Green Dot put a block on my card and did not take the block off my card. They are holding my money. I don't know what they're trying to do with my money. They have all my information, has been verified and I've had this account for over a year and there should be no reason why they're holding my tax return and I'm not the only person that they're doing this to. It's 2019 and they keep taking people money. I need some help. I'm a single mother with 3 kids and a home and they're keeping my money I worked for all year.

I've been a loyal customer with Green Dot for years. I've purchased a few cards with them. Got my refund on it several times. No issues. All of a sudden this year on 02/22/2019 my refund came on my card. I was able to send my husband $300 then they blocked my card. Mind you I've been using this card for almost a year now. Never any problems.

Worst experience ever. Worst customer support. They cannot and will not help you. I ran my business and switch to use their card nothing but headaches. The card has a lot of money on it but card will not work. Called customer support no help just to get the runaround and it still don't work. You call them. They tell you to go online. They are worthless. DO NOT USE THEM. THEY WILL SCAM YOU OUT OF YOUR MONEY!!!

I have used Green Dot for years. Well just yesterday I went to make a withdrawal and it stated "Invalid PIN." I tried 7 different ATMs. I called and they stated I needed to update my mobile app and change my PIN. I did and went back to several ATMs with no luck again of getting MY money. I called them immediately and was told they would put in a service ticket to check to see what was the issue. I received an email today saying there were no issues with my card. I went into an actual bank to make a withdrawal and my card was declined and could not even get a cash advance from my card. Now this is MY money that was direct deposited from my employer and I can't get have access to it.

As I'm writing this, I have been on hold waiting for customer service for an hour and 45 minutes. Trying to get money at the ATM and it keeps saying "invalid PN" for mine and my sister's card. I have $1200 on this card I can't touch! My whole family uses these cards, but it looks like we will be finding an alternative. This isn't even the first issue I've had. I load over $80,000 a year on this card, and it's frustrating not being able to get to it. Not to mention how important customer service is to them... Oh wait, scratch that, I can't get anyone on the phone! Sorry, but I will have to urge everyone I know to stop using these cards.

These people are stealing money from customers! They clearly have a breach within the company and are doing nothing about it! I have been a loyal customer for over 10 years which clearly has accounted for nothing. I have had to dispute three transactions in a month. It has been a month since and I have not received my money back. They said it may take 45 days. My card was not compromised, the breach came from their end and I don't feel I should have to suffer. No one in customer service speaks English and they don't have useful info. to give anyway. They pretend to put you on with supervisors but it's the same agents. Nobody seems to be running the show. Despite being told they would respond to my email within 2 days, it has been 6 and no word. I can't wait to cancel my account an tell everyone I know never to do business with this fraudulent company.

I've been using Green Dot for about 6 months. Up until yesterday it was good. Now I can't access my money. It keeps saying wrong PIN number. I called them. They told me the only way to fix this problem was to go online and change the pin number. I did that a total of four times. I couldn't tell you how many phone calls I made to this company just to get someone on the other end that can't speak English very well. I live on a fixed income. My social security is direct deposit to this account. I have no idea what to do or who to complain to but I do know if I ever get my money I will never do this again. At least not with this company.

I opened my account through Uber. Uber takes all your information like social, birthday, address, etc. They had to verify all of that information then created my account using the information. Once my account was opened I had to verify my email and phone number. Once I successfully did that I received a message about getting my tax returns sent to this account and doing so they would put whoever in to receive a cash prize. So I proceeded on using this account for my refund. Now a few weeks later I am supposed to be receiving my return but I logged in, or at least tried to but my account is blocked.

My husband bought and loaded a Green Dot MoneyPak card with 400.00 so I could add to my account and pay bills and buy gas to get back and forth. When he scratch to reveal the numbers the numbers scratched off with it. Recycled plastic? I don’t know? I’ve never seen anything like it! Even a paper lottery ticket doesn’t do that. I immediately called and received via text the link to send my information with photo of card and store receipt to Green Dot. This was Tuesday night at approximately 6 pm CST. I received a confirmation with a reference number promising a response within 1 business day.

My son and I work for DoorDash. My son had a direct deposit to my card for the amount of 4200 for a couple of referral bonus for referring some people to work for DoorDash. Once DoorDash sent the payment Green Dot block the card for verification and ask that I send them my ID copy and something saying that the deposit came from DoorDash. When I sent them the copy they never called and informed me that they needed anything else so after a few days I called and was informed that the ID copy I sent was blurry. So I sent another copy of mine and my son’s ID only to be told a few days later they needed something else.

After receiving multiple emails from Green Dot encouraging me to use their direct deposit service, I gave it a try. Upon the arrival of my funds, they blocked my account and withheld my funds. These funds were for my basic needs; food, fuel, housing, etc. Now I run the risk of eviction for failure to pay my rent. I spent 45 minutes waiting to speak with a “specialist", only to reach a woman speaking broken English on a very poor connection. Nothing was resolved. Now I have to wait until 11am EST to speak with someone in California. There were no legible stipulations in the email which was sent to me in reference to the amount to be deposited. It’s a debit card to load that’s it!!! Green Dot is not a reputable banking institution!!!

2/16 I called Green Dot to update my address for them to send a personalized card to me. They informed me I needed to send a copy of my drivers license and my utility bill to confirm my identity. It sounded a little sketchy to me, they told me I would continue to be able to make credit purchases but needed to send the documents in to make debit transactions.

Today I got paid 323.00. I stopped on my way home to get gas. I pumped 23.00 in gas. When I left the store and got home my balance on my card was zero. I called Green Dot once I found a number that would let me talk to a person. I explained I used my card and got 23.00 in gas and now my money’s gone. It says the store took 323.00. The lady told me that I have to wait till the 27th before they could try to get it back for me. The 27th is a week away. I have no money and 2 little girls that depend on me to take care of them. What do I do now. This is the second time they have got me messed up they don’t deserve a star.

I have used my green dot card for over 2 months for hotel deposits for my business. Each deposit is $50 and should be credited back to the account. I understand it takes up to 10 business days. However I had one deposits from 01/09/19 that has not been returned to my card. I have another $50 deposit that should have posted on 01/20/19. Then I should have 2—$50 deposits to be credited back to my account from 02/07/18. Still nothing has been put back. The transactions were showing credit pending and then disappeared with NO funds being added back to the card.

GoBank advertises you can get your tax refund back sooner and be entered in a contest to win $1040 when you use your Go Bank account on your tax return but as soon as my refund hit; they froze my account!!! As soon as they release my funds I'm closing the account.

I bought a MoneyPak card for $500 and loaded it to my card. I even got an email that it was successfully loaded to my card. I never got the money on my Green Dot card! I then put in a ticket where they said they would get back in 1 business day. It has been a week and I still have heard nothing. I sent a Facebook message to them and all I got was "We are looking into resolving this at a later date". WTF you needed to resolve this last week! Not to mention they have no way of contacting a live agent.

Filed my taxes with TurboTax and opted to have my refund deposited on to the TurboTax card powered by Green dot, well my refund has been deposited on the card, but I haven’t received my card yet and it has been 3 weeks, I have tried to call the customer service number, and it prompts me to put in the last four digits of the card. Okay how can I do that when I have never received the card? I cannot get a live person on the phone in order to even inquire about what has happened to the card, I am in the process of retaining an attorney to help resolve the issue. I would like a resolution to this issue now!!!

I have misplaced my card that my taxes are due to go on! Every time I call customer service I get a halfway English speaking person! I have a old acct with Green Dot but set up a new one that is the card that has been misplaced! But they say I don’t have an acct and won’t use the acct number and routing number that I had on file!!! I NEED HELP! But I promise I WILL NEVER EVER USE GREEN DOT AGAIN!

Started to register the card online. There was some type of error and was told by a computer that I can only use my card in person. That's not what I need the card for. I need it to pay bills online. I can uses cash in person. Try to call them and only could get prerecorded messages.

I own my company and I got a Green Dot card so people would get my credit cards. I only put enough on them to pay what I need to pay. If you ever dispute a charge Green Dot customer service acts like you are taking it from them. And treat you like you've done something wrong. No matter how much you have on your card 8 transaction per day that really bad cause I had a company accidentally charge my card the wrong amount 3 times. Now it varies from 3.75 to 4.25 every time you add money. As for getting credit it's just not true. Here is a better way. Bluebird. You can use them as much as you want and free to add money and at Bluebird they are on your side all the way. So after get my another website set up they will be. Buyer beware. Green Dot will be one of the first one on it.

For being the largest prepaid card site, it is very defective. They currently have a big server problem they don’t care to fix and their temporary cards you buy in the store are completely useless and a waste of money! Do NOT buy a temporary Green Dot card in the store. I bought one, tried to activate. Then get an error to check my name and social. Everything is correct. Then I go to next page and get an error message, “we are unable to verity your identity." Yes, they spelled it VERITY. T and not an F. Yes spelling mistakes! Then the next page says to upload a photo ID. But I take a picture from my iPhone and get an error that it’s a wrong file type.

Put $40 on card but had to pay extra $3.00. Found out that had to pay monthly access fee of almost $8.00 right away. So the card becomes negative $11.00 roughly right away. Then I wanted to close the card, the tech support told me to load more money on the card (minimum $20) and then was charged a fee of almost $4.00 at Wal-Mart. Then I was told I had to spend all the money on the card because they can't make me a paper check to refund the balance. I go to Dollar Tree and make the card a zero balance with cash then card. Then I call the customer service number and surprise, no more option to talk to a real person anymore. I go online to close the account and follow to the security tab and press the close account link. The website link does not work and just logs you out of the website. This company is a big scam.

I bought a Green Dot card to deposit me and my son's earnings on it. We received a referral deposit for over 4000.00 that was direct deposited from our employer and now the card is blocked. When I contacted Green Dot support to resolve the issue that told me I needed to send a picture of my ID and proof that our employer direct deposited the funds (which was strange seeing that they direct deposited it straight to the card).

January 27, 2019 a transaction showed up on my account that I didn't make and filed a transaction dispute and received that money back February 11, 2019. Recently other transactions have appeared on February 15, 2019 and have had to file other transaction disputes again. I am at my wit's end, when is this gonna stop, someone is obviously stealing money from people's accounts and needs to be looked into from inside the company. It needs to be stopped, some people work too hard for their money to have it stolen. To the person stealing from people's accounts...remember Karma will come back to you!

Been using Green Dot for years between family and friends and it's been fine until recently when the card numbers just wouldn't load. After repeated attempts (because I knew the numbers were being inputted correctly) the system finally blocked it. I'm without funds and can't talk to a live person at all.

Shut it down. Shut it down immediately, this dumpster fire of a company makes it mind bendingly difficult to close an account even on a long unused card. I am sitting here, waiting to be sent a new card to be "reloaded" to get rid of their monthly "card maintenance" fee, so that I can rid myself of this detestable plague. Their placement in the company of gift cards in stores such as Walmart and CVS make this a purchase that could be made by susceptible buyers looking for a simple holiday gift, ensnaring the giftee in a tangled web of fees. Never use this card, never buy it for a loved one. Stay far, far away from this nightmare.

My daughter received the Green Dot card as a gift certificate from family for Christmas. When I called to activate it they said because she is a minor they could not. They said they will send out a check for the $50 and cancel the card. This was in December and we still have not received the check. Also, now when I try to call, I can’t get through to a person due to the fact the card number comes back as invalid. This is extremely frustrating. Where did the $50 go?

I purchased and loaded a card on Feb 6 at Dollar Tree. I received my permanent card in the mail very quickly and that's when everything started going downhill and fast. When I tried to activate my card online it said I needed to call a number (which was the wrong number) to activate my card. I finally found the right number and then spent 35 mins waiting on hold (had to get back to work so I had to hang up) and then another 50 min on hold later and still didn't get to talk to a human. When I tried to log in to my account through the app it said my account was blocked. So I tried calling again, but this time the automated message said I had to follow the instructions I was given the last time I called and that the account would be blocked until I sent in the required documents. My tax refund was supposed to have been deposited yesterday, but I can't access it since my account has been blocked. Do NOT waste your time with Green Dot.

I cannot get a live person on the phone. I have been calling and I get a recording my account is blocked for a 2-day review. I am not told what documents to send (I have emailed my license ID). The website is useless. I HAVE LEFT MY PHONE NUMBER FOR A RETURN CALL **. THIS SITUATION IS NOT RESOLVED. Today, I filing a police report, and contacting the Better Business Bureau. (I have bills to pay and 4 children to care for with my money).

Anytime that I try to call into customer service I haven't gotten a person in which I could understand. Communication is a big part in a business. So there shouldn't be language barriers. Pulling out money is impossible. There is no where that I can go that I can pull a large lump sum or go to an ATM pull cash without being charged. You should have a network that we can work with that doesn't charge just to get access of your funds. I couldn't move the monthly service charge to a different date so that it would work with my direct deposit so my account wouldn't go negative. As soon as I get my taxes I will close the account.

I have been using Green Dot prepaid card for 11 months with no problem. Last week my card stopped working, I contacted Customer Service, they blocked my card and was mailing me out a new card. In the meantime I don’t have access to my 1093.00! All my bills are due, I can’t pay my car note or rent!! They told me they would overbite me a card and I have yet to receive it!! I am calling the Corp Office to file a complaint!! I am very unhappy with how I’m being treated!!!

This company is terrible and I'm sure a class action lawsuit is imminent for them. Giving them one star is a travesty, zero would be a far more accurate rating for these scammers. I purchased 2 $500 reload cards 5 weeks ago, went to upload them and was told I needed ID verification. So I did that and their website told that they usually review within 30 minutes, with a maximum of 2 days, well it's been 5 days now, no email, no call, and still no money posted to my card. There is no way of getting ahold of or contacting anyone in any way to see wtf is going on. Scammers at best, there are other companies out there that offer what this service is supposed to be but isn't, exercise your options and steer clear of these guys.

I have been using the Green Dot prepaid Visa cards for 3 years. Visas are accepted worldwide and I have never had a problem with the cards or my purchases. That is until yesterday. I purchased the card and put money on it but when I went to make my purchase, the card was declined. This was at an online store where I had made the same purchase with the Green Dot cards before, in Canada. I called Green Dot this morning and was informed that their cards CAN NO LONGER BE USED OUTSIDE THE USA. Their cards are not very useful in that case, and certainly with what you pay to use them!

0 STAR RATING (1 star was forced). Like many others giving a review, I had my tax refund sent to this prepaid card and now my refund has been deposited and I can't access it because I HAVE NO CARD! Complete BS! I called and spoke with "support", and heard "I'm sorry mam, BUT" a hundred times... followed by a reason they could do nothing to help me and that I just had to wait. Then I was directed to access my account online to get my temporary card #. I was told this could only be done via desktop and I didn't have access at that time so I wrote down directions. I've now had time to access the site and can not find anything about a temporary card #. This is completely unacceptable. I wish I had searched reviews before making the mistake of working with this company. It won't happen again. P.S Green Dot Support. I would love a call IF YOU ARE CALLING TO GIVE ME ACCESS TO MY FUNDS. If not, please don't waste my time!

Firstly it advertises instantly able to down funds to the card. However really after the $25 dollar it takes to purchase the card you have to wait a few days for it to be mailed to you with your name and verified addressed attached. So in my case... buying a MoneyPak card as I was directed by the retail manager and trying to download it on the card didn’t work. It was continually declined. Wtf... I gave them $400 and they weren’t able to figure out why it wouldn’t load. After calling Green Dot they explained the card had to be mailed to me. Again not instantly able to download funds... I was inconvenienced and out of my own $400 for a few days. Further after this. I tried to call and cancel the card after I withdrew the funds. However the card was accessed a monthly fee from Green Dot under my 30 days of having it bringing my card to a negative balance. They want me to add money on to the card before they close it out. Ridiculous.

Had card number stolen. Tried to report it. Finally got hold of someone. Tried to call back couple days later and was told need to fill out dispute form. Wasn’t told this other day so I’m filling out form and it said I could email so I did. Now I’m trying to get hold of someone to see if they got it cause they said it’s going to take 2 weeks to get it. Can’t get through to anyone. Bad experience.

I bought this card in December of 2018 so my teenage daughter can use it while traveling. Only after I bought it and went ahead and registered the card which asked for all my info from name to dob to address to SS# to you name it, then deposited $100 that I found out there's a monthly $7.95 charge! Now good luck calling and complaining. You'll end with customer service in Philippines who didn't understand what I was telling them about "deceptive ads" where I wasn't told about the charge till after the fact!

I received an error that my identity could not be verified, meaning that my card could only be used for in-person transactions. When I tried to resolve the issue, all I got were "No"s. They wouldn't even let me talk to a supervisor. I essentially have a useless piece of plastic and no way to access the last of my money. They robbed a homeless person, and I hope they never have a moment of peace for the rest of their wretched lives.

This is been the worst card out there! I tried to load the card this morning. I never had a problem using my PIN. So Walmart said that my PIN number was rejected. I call customer service and get a hold of a Hindu. Boy I tell we need people from the U.S. They told me that I have to download the app to change PIN. Why should I have to download the ** app when I have you on the phone! Their fees is ridiculous. Card is trash. I WILL NOT RECOMMEND ANYONE GETTING THIS CARD!!

I bought a couple of MoneyPak cards with $100 on each to load a prepaid card for each of my kids. I created an account and uploaded my driver's license and y’all can’t verify my identity! I’ve given all my info and uploaded front and back just as instructed. The pictures were clear and all! It's not like I can call and speak to someone because you can’t speak to anyone! This is ridiculous!!! I’d like my $200 without having to write to MoneyPak in California and wait God knows how long!!! I don’t understand how my ID couldn’t be verified! Doesn’t make sense! Never again will I ever use them or tell anyone to! Ughhh.

I am reading through all of these reviews and have been a long standing GreenDot member with excellent service until recently. My card had expired and they sent to my old address I was told to order a new card to have the money transferred over of course when the new card arrives. I was so thankful only to have the new card be “defective” and sent to me in error. I have not been able to access my money since January 30. I have made more phones calls than I care to count only to be told that, "Corporate is the only one that can do anything and they will call you." So I wait and I try to transfer my money out like I was told to only to be stopped by a security block. I call again and it’s the same thing corporate can only do anything but nobody is able to send you there. They have to call you.

So I bought the prepaid card on the 31st with 240 dollars. Paid my energy bill which was 239.13 dollars that same hour and Nevada Energy tried to get the money on the 31st. They weren’t able to get access to the funds and tried again on the 1st and they returned it for insufficient because of the monthly charge. So what I’m getting to is that they purposely held the money until the first so they can get their monthly fee. Which screwed me and my 2 roommates out of energy that got shut off today. And we have 300 dollars worth of groceries that are gonna go bad/spoil.

So I load a MoneyPak card at Walgreens. I leave the store and go to the Moneypak website and try to load the Moneypak to my bank card. Well lo and behold I get chosen to have my identity verified (I just loaded CASH to that card in Walgreens, how stupid is this?). I upload my driver's license. Wait for forever and get an email they can't verify my perfectly legit driver's license and that I will have to request a refund. Now when I request a refund it will not let me. That is THEFT people. THEFT. NO CUSTOMER SERVICE NUMBER. I will be getting a lawyer.

I had a Walmart Prepaid Debit card and used it daily until it was blocked after a deposit. Called three times and all times have been put on hold for 40 min plus. Says account is locked due to not activating my personalized card. Never received it and requested a second. Never saw it. I have now changed addresses and I have to verify my new address. I don't mind it but if I can verify my identity over the phone I should be able to change my address over the phone to a representative.

I purchased two MoneyPaks totaling $980 to load to my RushCard and they keep sending emails saying they can't verify my information and that I have been blocked. I'm so irritated beyond measure. Never ever ever do business with them. Never ever buy anything from Green Dot. I can't even talk to anyone. Everything is automated or email and I have to wait an eternity for a response. You are messing with people's lives and things they have to pay for. This is terrible and evil. I'm so disgusted.

I have used Green Dot for years without any problem and Friday I added money to only check it over and over and it never added the cash reload at the register nor did it ever add my cash reload. I stupidly tried to make again at a different store on Sat. I put all my money on it and now it's just like it's gone in the wind and the customer service number DOES NOT work!

You can contact me at **. I purchased this card on Feb 5 19. Everything was going well until I put money on it. Got I got my deposit from my job on Feb 7 19 amount of 999.97. Look on my account and I'm blocked and pending further review. I haven't made any changes to this account. I was hung up on because I didn't know my phone number on the account. Haven't talk to anyone since. This card is a scam people. Now I don't have money for my newborn and rent this month. I'm not sure what's going on. You can contact me at **.

Green Dot stole $800 from me overnight. I won 800 dollars in a casino and right away I put it on a prepaid card from Green Dot as I didn't want to carry cash. The next day they immediately blocked me from using the card till I sent in Identification. I tried 7...SEVEN phone calls to verify my identification. I sent them everything they asked for. The call center is in Thailand. They wrote the wrong address, wrong case numbers, wrong spelling of names. Poor communication and procedures lost emails, poor English. It's been three months and no one cares about my case. Or that they owe me 800 dollars. I have spent over 30 hours on the phone with them.

I purchased the card at Walgreens and call automated line that shows I have balance. When I try to active over the phone, through your website or app I receive error "We apologize, but we're currently experiencing technical difficulties. Please try again later." I called customer service and was finally able to speak to someone and all they could do for me was transfer me to the self service activation through phone number. I am very upset. I have money in a card that is not usable. I cannot activate the card to pay my bill.

I reached out to customer services in regards that I cannot access my money or take our any funds from my card. They informed me that it was "recent change" and that I would have to order a new card, but disable my temporary card, leaving me with no way to access my account to pay for things or take out money, all while waiting for my new one to arrive. And now, I can no longer access my account!

I purchased, loaded, activated and USED my card. Until my freaking paycheck was direct deposited and now my account is locked?!?! I've been on hold for 2 hours!!! This is absurd!! And no one is doing anything?

I received this as a gift for Christmas. After painfully having to disclose my personal info such as SSN and DOB to activate the card, I proceeded to use it as quickly as possible so I could get rid of it; I have no need for another debit card. I used the full amount of $25 within minutes of activating it and thought I was done with it as Green Dot states on their paper policy that comes with the card and I quote: "How to Close Your Card. Simply spend down the amount on your Card, cut it up and throw it away." Turns out they pend the transaction for a day so they can charge you the $7.95 monthly fee. I'm curious on how they charge a fee on a card that has been closed per their definition of closed.

On January 24, 2019 I called Green Dot to dispute a charge on my card. I was told a credit would be applied to my card within 5-7 business days... I called back on the 24th because the credit still did not show on my card. I was told another dispute was being opened and I had the option of closing that card and receiving a new card. I declined that option as I had too many deposits going into that account.

I decided to buy a Green Dot reloadable visa card specifically for online purchases. I purchased the card with an initial $300 loaded onto it. I made a few purchases with minor issues (had to register it with my PayPal acct to make one of the purchases because it wouldn't go through on the shopping website). A week goes by, I get my 'permanent' Green Dot card, register it online then promptly take it to Rite Aid to load another $300 onto it so I can make some purchases online.

I needed to pay my USAA car insurance and asked the gentlemen in the Walmart MoneyCenter what would be the best card to use for a online USAA bill. I was directed to a Green Dot Mastercard, I purchased the card and loaded $200. I then called to register, gave all proper information and was immediately transferred to a automated voice response that said my registration did not process. I immediately called back and spoke to another operator, explained the situation and he asked if I had moved recently which I told him yes, he said that's the problem. The new address is not showing up (even though all bills to this home are in my name). The operator then instructs me to drive back to Walmart and have the balance put on another debit card. I drive all the way back to Walmart, tell them what I was told and they say there is no way to do this. The Walmart employee even tried to put 195 as a charge to another card, that didnt work.

I have never in my life had the hardest time with a debit card. Me and my husband have $682 stuck on this debit card. I've had this card for 2 years all right. They have my social security number, my address, my full name, my birthday and my card number. My card is expired. I requested one two weeks prior but never received one in the mail. Now my money is stuck on this expired card and they won't send me a replacement or a check. It won't let me speak to a supervisor because I don't remember my phone number from 2 years ago when I created my account. They have told me to go and registered my card to the website but I can't because my card is expired and I can't update my phone number to speak with a supervisor.

RATE NEGATIVE 5K. My card and account are locked. I have no idea why. I have no way to pay my bills. I am hoping my HR department can backtrack the paycheck but I tried calling multiple different numbers, even ones that had nothing to do with customer service because when I called customer service I got an automated line about "calling too many times." I haven't gotten to speak to an actual person yet and I am very frustrated. I just want my card unlocked. I want help. If I don't get help I am getting a lawyer and suing this company because clearly I am not the only one with this issue!!! I see some people get responses from Green Dot on here. Please SOMEBODY help.

Green Dot/MoneyPak has had a issue with ID verification for a long time, when you call customer service for help with the problem they all read from the same sheet to offer you dead end ways to fix the problem on your own, that's if they don't hang up on you. I personally lost 90.00$ because of their ID issues. Trying to get a refund was even worse. Customer service was awful.

Green Dot returned a check and letter to my house which was sent to them by a person using checks which had been stolen. Our mail has been stolen several times, we reported it to the police. Today, Green Dot sends a letter to our house stating that "We regret to inform you we are unable to deposit the enclosed check or money order due to one or more of the following reasons." ... "We do not accept 3rd party checks for reloads to the account."

My son received this card from family for Christmas, erroneously purchased as a 'gift card'. He used it once, got charged a GIGANTIC monthly service charge, has gone into a negative balance, and will have to pay a FEE to reload money on the card to cover the debt??? Seriously??? Fees on top of fees, can't find a place on the website to cancel, and no help from customer service. What a SCAM!!!

I have had my Green Dot MoneyCard from Walmart for about 3 years with no issues. Just recently over the weekend my paycheck was deposited as normal but when I tried to use my card it was declined. When I called to check my balance I was transferred to customer care and I was told my funds had been frozen due to a security block. I was also told I needed a new card which they were going to be sending out to me but it was going to take 7 days and I cannot access my funds until it is received. This is so ridiculous and unfair and it was done without warning. I have no other funds and need to pay bills. I tried to call numerous times and I would like to know who I can talk to about this matter. I may not even receive my card because it keeps being sent to my physical address and I do not get mail there but they would not let me send it anywhere else. Please Help!!! I plan to never use Green Dot again.

Filed against: Green Dot Corporation. 3465 E Foothill Blvd, Pasadena CA 91107-6071. Complaint Description: My funds of $500 are inaccessible. Three days ago I loaded $500 on a prepaid Green Dot card. I did this to pay bills online. Upon realizing it wouldn't go thru to pay my bills I called customer support. They stated that since this was a temporary card, that I was only going to be able to use it in house purchases only. They stated that they would not be sending me a regular card, so I would have to use this card to get all the money off of it. I tried to use it and run it as credit as I was told, and the card declined. I had to call CS back and after a Long scripted reply, I was told that they would create a ticket and to try again in one hour. I did this. I waited 2 hours actually.

My account has been blocked pending further review for months. I can never get anyone on the phone and I need the money that is loaded on that card. I keep getting charged the 9.95 monthly fee even though I can't and haven't used the card. Even when I call customer service I can never speak to an actual person. I want my money.

My mother got a Green Dot card to have her disability load onto and once it loaded to the card she went to make a purchase and it was declined. Later she learned her card was blocked. She was asked to upload her ID which she did but then her account was closed and she could not access her account anymore. Customer service is automated and there is no person to speak with. I found the # for corporate and called it. I had to select option 3 to get a person which is not what it said on the number when you call but I just kept pressing options until I got someone.

We bought a card with 500$!!! at Walgreens. Since weeks we try to register the card on the website and it only says Card is invalid. Customer support via email isn't answering at all. Seems to be a common Green Dot practice, when you compare the reviews on Consumeraffairs.com. 500$ down the drain. Beware: Scam company.

I purchased a MoneyPak at a Dollar General in the amount of $200. I tried to deposit money to my prepaid card and it said deposit failed. After numerous attempts to get a refund I still haven’t heard or gotten my refund.

I just wanted to add 500 to my RushCard to send to my mom and that ended up not happening at all after uploading picture and it saying successful. After that I receive nothing. That is all the money I have. I won’t make it this month while it this money. This has to be stop because they have no real customer rep.

Updated on 04/04/2019: I'm constantly being told by each customer service representative that I am supposed to have the monthly maintenance fee waived! But yet, after a complaint made over and over, someone would say something else!!??? Just like the cash back program that was supposed to have been for all of the customers who've been having their accounts up to 3/31/19 was supposed to have been receiving up to 250.00 cash back!! Well, no one has even responded recently to me back on this!! Over and over is hell! This is how Green Dot treat their customers! Apparently I need to get BBB involved in this matter unless changes are made! I need my money! My name is Mrs.Katherine **!!

I accidentally bought a Green Dot Visa card from Pick N Save store in Pewaukee, Wisconsin. I paid in $100 cash, this was a gift for my son. I think I bought it about 3 weeks ago. I did not know about Green Dot so we tried using just like any other Visa card we buy but it said we need to activate it. We tried using Call center, Website and Mobile app but nothing worked. We keep getting some or the other error.

The customer service is the worse. They got information wrong. Asked if I could transfer the money from direct deposit into my other account due to them locking the card. They say no. We have bills to pay and we owe money due to all of this. Just want our money back. I'll go to a different company that wants my money and business.

I have regular direct deposits from my employer on the Walmart MoneyCard with no problem. I get a direct deposit from my university through funds dispersed by the United States Department of Education and my card was blocked due to a suspicious deposit. Are you serious? I contacted customer service and after being on hold for a solid hour they told me that their secret computer system had to verify it and it wasn't up to a person. What is this Skynet. They were suppose to have a supervisor call me back in 4 hours. That didn't happen. I called back. They said make it 24. This is the worst card ever. They ended up saying thank you and hanging up on me. Terrible customer service. I thought my phone carrier was bad, but Green Dot has them beat. If my funds aren't released by Monday I'm contacting my attorney. Ridiculous!

I recently purchased a GreenDot Prepaid Visa debit card. A couple of days ago I got a refund back for my school, that was deposited on the credit card. For some unknown reason this caused my credit card to become restricted. I called the customer service phone number on two separate occasions on the same day, and never reached a live agent.

I don’t recommend my employer deposited my check 1,000 plus yesterday turns out my card had a block on it yet they still received my deposit, a block was placed on my card without even notifying me. First time I called I was on hold for 50 mins and got hung up on, second time I called I was provided with misleading information. I was told I would have to wait in the mail to get a new card. I was upset because the whole purpose of obtaining this prepaid card was to get paid a day earlier, rep told me the fastest he could get my card to me would be Tuesday. Keep in mind that’s a whole week out from my payday. Third time I called I asked for a supervisor. Rep told me there was no one superior that could help me and they couldn’t do anything for me.

Got my new card from Green Dot. First deposit from Social Security goes in on 23rd. Then my account is locked. Can’t pay my bills etc! Sent my ID everyday for a week to verifymydocs@greendot.com. Still my account is blocked! What gives you the right to mess with people's lives! Do you have any idea what’s it’s like at my age to ask your kids to borrow money to pay my bills??? Now I read all these reviews, I see I’m not the only life you're messing with!

On July 11, 2018, I sent $ 800 from my Paypal account to the Gobank account. Gobank blocked my account. I called them, they said that I should send them an ID and gave me my case number **. I sent my ID front and back 100 times and I am getting no response. I cannot get my money back for 6 months. This is scammers. My lawyer is preparing a case for court. Gobank Fraud company!

First of all I had $1000 on my card. I had the virtual card info and the physical card was coming 10 days later. In order to get a rental money order I used my vc for a MoneyGram transfer. MoneyGram approved it and sent confirmation info just to backdoor and cancel the transaction and sent me email confirmation of the cancellation. (I’ve filed a complaint against them for this!) This was 1.24.2019. Now on 2.1.2019 I still have a pending transaction of 994.99 on my account with no way to retrieve my money which is gonna cause a world of issues in itself. Beyond that MoneyGram has claims they canceled the payment and that it depends on when my bank releases the funds. I don’t believe this entirely however, 5 business days after a vendor doesn’t collect my funds should go back to available status which is where Green Dot COMPLETELY has dropped the ball!!!

I received a prepaid card from a colleague assuming it was a gift card. Unfortunately, it was not a gift card, but a prepaid card in which I had to provide all my personal information, including social security, to use the card and spend the money in the card. After using the card, I called the only phone number on the card and the only phone number on the website was 1-866-795-7597 to cancel the card and account. It has been very difficult to get connected to a customer service representative. When I was able to talk to someone they said I was negative $3.95 and that I needed to pay that before I could close the account. I told them if I could pay it over the phone to close the account, and the person said no. That I needed to go to a retailer store and pay the amount owed.

I purchased a Green Dot Load and go to pay some bills online. When I logged on it asked if I wanted to update the card so they sent a new card (same card number with my name). When I try to activate or register card it say that this account is blocked. Mind you I still had a balance from the previous month that I was depending on using to pay my bills. I cannot access the funds until I upload a pic ID. When I go to Greendot.com/documentupload it does Nothing! You call customer service number and it tells you to go online and upload ID but the website doesn't allow you to upload anything. You can't get a live person on the phone because the account is blocked.

I bought a Green Dot load and go card. I gave the cashier 75.00 dollars for my account. I registered and activated my card, then I tried to get my balance and it said I have zero balance. So I did it again, and it told me that my card was invalid. They now, don't know where my account is. I had to pay a couple bills but thanks to Green Dot, I can't pay my bill. Every time I call I get an automated message that hangs up on me. I have email, messaged and just about everything else I could do, to no avail. It has been a week and I am no closer to finding out what happened to my money. I feel I am getting the run-around and they're not trying to find my money. I am frustrated and in a bad place with my bills. Thanks Green Dot. You suck.

Ordered Green Dot card through Taxslayer, was supposed to receive a virtual card number, only to be told that it was revealed for 5 seconds when I first registered the card. Now, they are saying there is no visibility to see the card after the 5 second reveal. None of the communication from Green Dot stated that this was the case and it is very misleading. They sent my permanent card to the wrong address and refused to give me any type of access to my money. Now, I have to wait another 10 days to MAYBE receive my card. I was hung up on multiple times by the customer service reps, who made it very clear that they were not going to help me in any way. When I was asked to speak to a supervisor, I was muted mid-sentence until I decided to hang up. These people are crooks! Don't use their service, especially if you are waiting on tax money and are in need.

Received a direct deposit on The 25th of January, went to sign in to my account in the 26th to find it had been blocked due to pending verification... No warning no anything. Just ma’am blocked. Called. Was given a ticket number. Said email my check stub & ID. I did!! Was told 2 days for money... It’s late Wednesday still NO MONEY & CARD STILL BLOCKED. Called, emailed & messaged numerous times NOTHING!! Finally got through on the phone to be told they had technical difficulties gave me a new ticket number. My company emailed me my money cleared on the 25th SO PLEASE TELL ME WHY THE HELL THIS GREEN DOT BS IS HOLDING MY DAMN MONEY!! Worst CUSTOMER SERVICE & BUSINESS I'VE EVER SEEN. I plan to post all of my experiences daily to social media to keep people away from this company... Rate— 0 f+. Company sucks. Stay away from them!!!

I just purchased a card from 7-11 and have exceeded the amount of tries to activate it because apparently the card is "invalid". When I try contacting support, the telephone prompt tells me to enter the 16 digit code, which is again invalid so I cannot even get an actual person to assist me.

This company is taking advantage of people who may already be experiencing financial discord! I had a flat tire in -2 degree weather and couldn’t get it fixed because they locked my card! Called twice while I huddled in the car with my daughter, spent a significant time on hold, and no resolution, after being promised the hold would’ve lifted within the hour! How is this legal??? I’m already struggling! Green Dot has all of my money tied up! There has to be some sort of checks and balances! How are they able to act so recklessly?!!!

I just started using this company and they advertise to have your money direct deposited to their company. Decided to have my VA Disability direct deposited which they received yesterday, however because they wanted IDs and pay stub they are holding my money. Customer service didn't understand several of my questions because they use a foreign company for customer service?! Then I was told I had to send these documents in and it could take up to 5 business days to be completed. I HAVE BILLS AND CHILDREN TO TAKE CARE OF!

I accidentally purchased a $50.00 Green Dot Prepaid Visa card for my mother-in-law for Christmas 2018. I thought it was a gift card, which it clearly states it is not. My error. My mother-in-law brought it to my attention. She was uncomfortable providing her personal information for registering the card, so I asked her to mail it back to me. Upon receipt, I attempted to call Green Dot about obtaining a refund or other options. After holding for 45 minutes, I called two other phone numbers I found.

Updated on 02/28/2019: This is update to missing $1000 failed ATM withdrawal: 3 months later still don't have money after corporate said 7 day review 15 days ago! How long do you think is acceptable to wait for $1000. It has been since December!!! Is this considered normal. What you guys are doing has to be illegal! Delay, delay and more delay. Please return my money now or I will fight this issue with a lawyer.

First time buying this card only to find out the card works nowhere! I loaded 140 dollars on this card and it won’t work. No access to my money. I emailed them cause there is no live operator who can help. What I’m I supposed to do? I’m a single mother who has bills to pay. I need my money! To top it off I can’t get on the app and the website is not letting me do anything but register the card. I need help. This is crazy. I will never use this card again!!!

I’m having the hardest time getting my refund that was suppose to be loaded to my Green Dot from a Moneypak. I’ve been having this issue since November. Every time I’ve called customer service gives me the runaround. Now here it is January and my account is block and I’m sitting on hold with this automatic system saying they are experimenting high call volume ???‍♀️ Once I get this figured out, if I ever do you will never get my service again.

It's been over a week and I'm still not able to my card or access the cash my own money. The card started declining all transactions, I've even been sent a new. Still not working and calling customer service is horrible. They read a script before looking at the account trying to blame anything weather fraud after many many asking for a supervisor waste of time. I got one on the phone that looked at my account and seen right away something was wrong. He escalated, now I'm waiting to hear back from them. This has been the worse credit card experience I've had. Not happy at all with Green Dot.

I purchased a Green Dot Prepaid Visa at Walgreens. I get home and try to activate the card on the website which is the only option. The information they ask for won't type correctly in the boxes on the page and when you try to go back it will not let you go back to the last number you typed to try again. I try to call the customer service number and there is no way to get a person to answer the phone. I found a different number similar to the first with no results. I tried to ask Walgreens for a refund. They said they can't because once you load the card the money goes to green Dot.

A few reasons to steer clear of these cards: $5 monthly fee, at least $3 cash reload fee even if it’s only $20. While direct deposit is immediately available, a mobile deposit of a payroll check from the same bank takes AT LEAST 5 business days! If I’d known that I would have cashed the check somewhere else! I’m closing this account as soon as possible.

I can't get a hold of a representative at all available numbers. Even corporate hangs up call. I bought Green Dot prepaid reloadable card at Walgreens and loaded it with $500 and when I try to register it says card is invalid. I have tried through different phone numbers, online and on app and it wont work. I have tried to ask for a refund but also says card is invalid. I have card and my Walgreens receipt... I purchased it today. Please contact me as soon as possible to resolve this issue please.

My card was blocked for no reason with my direct deposits on it. Now I cannot pay my bills. Bad customer service and now I can't speak to a real person. I was told that I would receive a card in the mail. Now can't speak to a human.

I have been using my card that I purchased at Walmart for over 6 months and they wait to freeze my account with no warning at all. When I get my first direct deposit in the account. Now my insurance is late and I'm being penalized. I needed to get my tags changed before the end of the month and now I have to try on the last day if the new card even makes it on time. You have no right to freeze someones account when they have been using it every month and without a word?? I had to sit on hold for over 2 hours to find out what happened. Will never use this card again.

I had my payroll deposited on 1/15/19, there was a instant message saying my account is blocked pending further review. I've provided the required information twice now and it is the Jan 25th and I'm still blocked from a significant amount of money. Customer service is the worst ever. My bills are so overdue that I can't even keep up but still nothing but "Please wait the required 5 more business days." I asked numerous times whether they had the correct information the first time and they said yes they do but of, course then they say, "No. That was incorrect." Never, ever do business with these guys. Horrible company and Walmart, which I know is a reputable company should cut off all business dealings with Green Dot. They are tarnishing your brand and your name.

Need assistance? Are you kidding me! :-( There is no customer service. :-( As I was on the phone with a woman named Jean whose number happens to be **. She informed me that since they messed up and didn't send us our permanent card but we have to cancel the card we have right now for seven days until the new card arrives. I continue to ask this woman how am I supposed to get my money off this card to pay our rent? She says I understand where you're coming from. Do you really understand Green Dot Do you? Because I don't think that you do. :-( We are going to get evicted if I cannot get the money off of this card!

Go Bank definitively has the worst customer experience I have ever seen. Their Customer Representatives don't even know how to walk the customer through the accounts. I have been disputing a transaction since November 2018 and I still don't hear from them. I really get frustrated to call them because they really don't know much about finance and banking at all. I don't know what other actions to take to dispute this transaction and get my refund back.

I was given a $20 Green Dot gift card. To get access to the funds I was forced to setup an account. I thought it was odd but figured I could just cancel the account after the card was used up. When I tried to close the account after receiving a different card from Green Dot I was told I had to pay a $7.95 fee and that I would be charged $4.95 to pay to $7.95. This is fraud.

I got the card to start putting back for vacation travel. I set it up on a Monday, downloaded the app on my phone. I read through all the disclosures and decided I would do direct deposit to the card. Needless to say, my deposit went through but they blocked my account and it says pending further review. I call the 800 number and wait on hold for 1 hour 13 min.

I received a Green Dot card as a gift. I am unable to use it without supplying my social security number. I am not comfortable with doing that and am thinking of returning the gift to my friend. I hate to hurt his feelings but I also don't want to let the $50.00 go to waste. I have never had a gift card I had to register using my social security number!! This has been such a hassle I would never consider Green Dot for any transactions!

There is no competent help from this company. No long story here, but they have stolen $227.90 from me. From reading the other reviews this type of complaint is common. I have contacted BBB and FBI about them. Do Not do business with this company!

Just got card 2 weeks ago. I kept getting message card at post office. Never received. Called on 1/21/2019. Was told need to replace it. After finding out had to wait 7 days I asked if I could still use temp card. Was told not if they resend new permanent card. I had money going in Wed. So I asked, "Could I wait till after deposit goes in, pay bills then request" and was told yes. 750 went in last night and as soon as it did card was locked. Waited on hold for 45 min. Was told still had to wait 7 days. Asked to talk to manager. Waited on hold 2 hrs. No answer. Now I am being kicked out of hotel even though I have 750$ on card. I will be contacting attorney. They say they sent card but never comes. It's a scam to hold on to money and make interests off it. Address correct. Amazing all my other mail comes just fine. I will not let this just be forgotten.

They are low down sneaky liars. I went on MoneyGram online to send myself some money from my so called "virtual" card. I was in need of cash to handle an emergency that came up. These scammers canceled my transaction after MoneyGram sent me an email stating my money was ready for pickup. I get a lady on the phone at Green Dot. She admitted they canceled the transaction. I would receive my money back in my Green Dot account in 10 days which would be February 7, 2019. When I asked her why it was canceled she claimed to be patching through to the supervisor who could answered it.

I am a single young broke woman trying to make ends meet. I put money on my Green Dot card to pay my car note the last money to my name and they took it! Now my car is going to be taken. I am also sending a written review of this along with my receipt and transaction information. My heart is broken because I trusted this company and I have no one to help me. Please give me my money back Green Dot! My name is ** and my contact # is **. My heart is completely shattered. Please help. Please help me please! I need my car to go to work.

Hello. I bought a Walmart money card by Green Dot bank and had my school refund direct deposited onto my account. Green Dot put a block on my account. First they said two days. Two has turned into five days and now five days more. I need my school books, supplies and I have two children. One with autism who needs many things. One with sensory disorder. I called them numerous of times and sent in copies of my ID and a form showing proof of my direct deposit as they requested. Only for them to hang up on me and one person to give me a false name.

I’ve been buying Green Dot/Monkeypaks for years but after this last issue, I will NEVER AGAIN! It’s been over 2 weeks now since I was told over the phone it would only take 7-10 business days for my $650 refund! They froze my account due to suspicious activity and here I am still waiting for my check in the mail... Unbelievable.

I purchased my card a couple weeks ago. I just received my first direct deposit today and now my card is blocked. Customer service can’t even tell me why or direct me in the right direction. I am noticing it’s the same trend. I guess you have to lawyer up to get your own hard earned money back. :( Stop doing this to people Green Dot. I’m also about to get evicted and phone is about to get disconnected.

They have my money held and I'm single mother. Now I have to sleep in car with kids because we are looking for new apartment. I work full time. I stay in hotels a lot because of deposit reversal and credit from canceling bookings. They won’t unblock my account. It's been 14 days. I send all sale receipts and BC myself so I know they have received. Please if anyone can help me take them to court or how I can get my money I work really hard and can afford to have money 6 to 700 held from me. It's really horrible thing to do.

I’ve had a Green Dot card for about a year and have use it occasionally through that time. I wouldn’t recommend this card to my worst enemy. I called to have an external transfer cancelled to be told that it needs to be investigated. I set the transfer up and simply wanted it cancelled and this was where the nightmare started. Prepaid cards are not like regular banks where if you tell your bank you want a charge reversed they temporarily give you a credit for that amount while they verify. I was told that it would take up to 14 business days to look into which is ridiculous when it’s my money. I then asked if by doing this would it cancel or mess up anything with my card or account and was told no by several representatives to then go try and use my card for it not to work.

I was sent a card with my name, not having used the old one for years. The phone didn't recognize my card # even though I had duly registered it. Then, though the website said I had $1.54 balance, the phone people told me $0.00. I can't even trust them for THAT. When pressed, they tried, "Oh, well, the website takes an hour to update," "you must be talking about some other account," and such. I had thought the people complaining here with imbeciles but I find that Green Dot are, after all, THIEVES AND LIARS, no doubt about it.

My mentally ill brother bought what he believed were a Green Dot gift cards for myself and our family for Christmas. Activation was required for use. We activated a card and used it. Green Dot is now saying we have a credit line with them and are trying to charge a monthly fee. I tried to close the account that I did not even realize I had but they are threatening that if I do not pay the 7.95 monthly fee they will not close the account and will continue to charge me. This am a scam! My brother was taken advantage of as were we. My brother was trying to do something nice for us. Not immerse us in a scam. I called them to try and straighten this and got a scripted answer over and over. I asked to speak with a supervisor and was told there was no supervisor available to speak with. This is not an honest company. The front of their packaging promises no fees.

Updated on 03/23/2019: My name is Fulani. I purchased a Green Dot Moneypak card. I added 505.95 from Walgreens, this is my 3rd review for this company. The issue is stiil not resolved. I reached out to Green Dot Corporation. It has been a month. I received no response to my refund request for 505.95. I have a family to care for. The 500 dollars was for to add to my prepaid card but I was told to click the link to request a refund. I did so I got an error message invalid number so I contacted Walgreens which was no help. People forget that people are hard woorking and the money I spent I earned so if I lose 500 dollars that is a lot of money and I have a family to care for and 500 dollars is a lot to lose especially when you are just trying to add money to a prepaid card.

My Dad bought a Green Dot prepaid Visa debit card without knowing the ridiculous fees, which ended up eating up a significant percentage of the money put on the card. Green Dot hit me with the second month's fees because I was not able to get the last few dollars off of the card due to slow pending transactions, so they got more money and put me in the negative on the card, which I'm done with anyway. Live and learn. I learned not to do business with Green Dot unless I have extra money that I need to get rid of. Regardless of that, I sent an email to Green Dot asking a question about disputing transactions, and I was simply told to call the number to make a dispute. They did not even try to answer my question. It looks like they spent all of two seconds to paste a canned response. I'm thinking maybe they should call it Greed Dot?

Updated on 01/27/2019: After 10 days my account is still on hold. When I finally got through to a human, she told me my confirmation documents were not legible yet she was reading information to me from my docs. No one called to tell me there was a problem. They say it will be another five days before my social security money might be released. I have filed a report with the NC Attorney General. These people are scammers. Do not touch this card unless you want them to take your money.

Hello, I received a University Student Refund Check into my Green Dot account on Monday, 1/14. My account immediately froze, pending review for “suspicious activity”. After speaking to someone on the phone, they were unable to identify what was suspicious and said to email my identification card and social security card to “verifymydocs@greendot.com”. I have sent an email on 1/14 and 1/17. I have not heard back from anyone.

My name is Lexie **. I sent two request for a refund or help to load my MoneyPak. I haven't gotten one response. These people are full of crap. I will not recommend them to anyone. Now they have my money. Sounds like a scam. Still waiting???

I got my card from TurboTax prepaid option. I started using recently to deposit my checks direct deposit. Therefore all my money is in this account. My friend reimbursed $30 to my PayPal. I then transferred this $30 to the Green Dot account. Green Dot decided that I needed proof and block me from using all my money. I have send the receipt from PayPal proving that it came from my personal PayPal account and now have to wait 3 days to have access of my own Money over a deposit of $30... Unacceptable. They never wanted to transfer me to a supervisor and gave me bogus names such as Queen. This bank is a joke and I can’t wait to get my money back so I can close this account and put it in a real bank. Green Dot please learn how PayPal works before blocking people’s account for no ** reason. If you want to run like a real bank then learn how the ropes of how a real bank works.

Website states they can send you a check for any money on card when you close. Sooo funny! You call and the friendly rep (sarcasm) informs you that all amounts must be spent before closing, wtf? Talking with them is like riding a merry go round from hell. Do not expect any real answers. Oh, dont forget that if you go over they also cannot close account. Lest you have forgotten, if you don't close the account you get a fee for the next month. Oh, so now you owe them money. Nice deal for someone. Not you! There is not enough space for the additional complaints. Just Do Not (DO NOT) go anywhere near this card. It is cancer.

I moved from Charlotte, NC to Las Vegas in June of 2018. Decided to use Walmart MoneyCard by Green Dot to have my daughter's disability payments direct deposited. Green Dot insisted I send them a copy of my ID to verify who I am. I sent over ten emails verifying who I am with a copy of my driver's license to two different emails. My daughter is disabled and I had hardly anything for her for a little over two weeks before they got back with me so she could get to her appointments and doctor's visits. They literally didn't care about the situation. I called them everyday and they gave me multiple different stories. Now my daughter is in college through the disability program and she was sent her school refund and now they're doing the same thing again.

I purchased a MoneyPak card and loaded it with $400 from Walgreens to pay my car note. I went to the Moneypak.com website to put the money onto my prepaid card, and for the 1st time in a month of using Moneypak.com, it asked me to upload a copy of my ID front and back. I did that. It uploaded successfully, and I waited the 30 minutes that the website said to receive an email and an SMS with further instructions. After 2 hours, I received nothing. I tried calling customer service for MoneyPak and there is literally no option to speak to a live representative. So, I called Green Dot, and you have be a cardholder to use them. I have not used a Green Dot debit card in years! I don't even have that card anymore.

Today I received probably my 80th or so fund transfer from my boyfriend's PayPal account and they sent it back to him and proceeded to block/lock my account. My payroll checks are direct deposit through them as well and today happens to be my 9 year old son's birthday. So I went to purchase his birthday dinner all to find my card is being declined even though I had the funds to make the purchase. I was weirded out so I called and was told my account was locked because I received a PayPal transfer (no one reported fraud and the amount clearly did not exceed the allowance per day so it should had been fine).

Me and wife were victims in an armed robbery. They took card Green Dot. We used these people for 3 years and once we called them they said, "Oh well. ** happens" and we didn't report stolen or nothing, After calling them they took all our money off this card and never sent another one again. Period. Been a year now, called customer service and was told the us could suck a big one by female and make ID #**. Yes we called back and was told they could not give ID # was their policy after they stole all our money, oh yeah and the cash back is a lie.

Hello, I just bought this Green Dot card the other day and I got my direct deposit on my card as well and now my card is blocked. I sent my id front and back 20 times and I am getting no response. I need to pay my rent or I am going to get evicted from my apartment. Me and my family will be on the street if I don't get access to my money on my Green Dot account. If I don't get my money I will hire a lawyer! Please call me!

I called to see if a payment could be stopped, it was treated as a fraudulent payment even after I told the customer service rep that it was not!!! My card has been blocked which makes me unable to use it or access any money at all. I called to figure out what happened and was told that I would receive a phone call within 1-2 business days. After the time period went by I called back to see what needed to happen to have this phone call expedited so I can access my funds, I was told that I have to speak with a supervisor but they cannot simply connect me to one. They have to call me. I asked if I could schedule a time to be called so I knew when to expect the call, they did that and assured me that I would be called the next day at 12 noon. I didn't receive a call and have currently been on hold trying to call them and speak with someone again for 39 minutes.

Updated on 03/18/2019: I have submitted all paperwork requested and am now at day 14. After day 10 Green Dot stopped all communication regarding my dispute. They've not responded here any further so I cannot respond again. This situation is absolutely ridiculous. It's been since November 29th that they've refused to issue the returned funds to my account. I will furthermore be sending my complaint to the state attorney general and the US Attorney General. Terrible business practice. I called and after waiting 2 hours on hold was hung up on. I work and am in traffic for 2 hours a day and cannot spend 2 more hours of my life waiting to be hung up on again. Their provisional credit is ** and just their way of shutting you up.

My 11 year old daughter received this card for Christmas. I tried to activate it so she could spend it. I called the number on the card to activate it and it requested every single bit of my personal information from my name, address, phone number and social security number. I finally got to speak with a real person that demanded I give this information or card would not be activated. I told her that I refuse to give my personal information to activate a gift card and she said it was federal law and that this was not a gift card but instead a prepaid debit card and would not activate the card. This was a complete scam for sales information and a $50 lost gift to an 11 year old child. Sad deal. Fraud company!

I recently went through a domestic violence situation, and I had to secretly move out my daughter and I have a family member send me funds on cash app which I bank with Green Dot for the benefit of prepaid. I noticed my funds got taken out. That there was transactions I didn't authorize taken prior to losing my entire purse containing passwords emails addresses. Since I have bad memory due to my abuser repeatedly stomping on my head or getting punched in the head, I started to write down things. Recently I had a fund send to me to stay afloat with my little princess to get to daycare discreetly and I was send a fund to help us for the week. To my suprise my funds have been used move to vault some amounts. Then I started to carefully see past transaction there's at least close $380.00 stolen.

So, I had purchased a temporary card after being told that I can purchase a temp card in store, then register it and a personalized card would be sent to me via USPS within 7-10 business days. So I had went to their site https://secure.greendot.com/register and activated the card. I was prompted to enter my personal information as well as my Social Security number; fine, I entered it. Their site asked me for state ID/DL. When I went to upload it, my browser closed out and I wasn’t able to get back to that page.

My experience with Green Dot Visa card has been awful. I pay $10 every month to spend my own money and they treat you terribly when you call what concerns. I bought a package from Amazon and two people the last time I called refused to connect me with a supervisor. Refuse to help me refuse to put the code in that was given to me by Amazon employees. They are terrible. I would never ever use that card again by 1 or recommend them to friends family or co-workers.

I open an account for my job. Got 2 deposit on my card 392.50 & 412.90. When I activated my card put it in wallet moved on knowing I have over 800$ in account. When I moved I lost the card. Call in to get new card. Noticed all my cash was gone off my account. File dispute with them. Have not heard a thing about my money but sent me new card. Case # **. Missing 805.40.

I've had Green Dot for quite sometime now, and recently lost my card. They don't tell you until after the fact, there's no way to access your money and that they can hold your funds hostage. So here I am 2 weeks after I've gotten paid and still with no access to my money. They sent me a replacement card, but when I went to activate it was told that the card was already locked and that they'd send me another. Keep in mind the 1st card already took about 2 weeks to get here. Some now being told I have to wait again. It's ridiculous. On top of that the customer service is the worst by far, and rather than come up with solutions to the problem they just repeat the same things over and over. Take it from me don't ever purchase a Green Dot card. It is not worth the headache. If I could give it a lesser rating I would.

I don't see how they block your account when you uploaded a picture of your driver license and the information on my profile account matches my driver license but they still blocked my account. Why is that and how do I get it unblocked because that 1877 number to Moneypak you cannot speak to no one.

Updated on 01/15/2019: I wrote a negative review of Green Dot Bank a couple of days ago because after 8 weeks I had not received a check to refund my $5,000 deposit plus interest for a secured credit card that I voluntarily cancelled. No balance, late payments or pending charges. TODAY that changed. I received a check for $4500. WHAT? And if I have any questions (Where's my money?) I can write them a letter! Clearly, my complaint has changed. Now it also includes a Consumer Complaint Form to the State of Utah Department of Financial Institutions, the governmental body that oversees Green Dot Bank. Since they are headquartered in Pasadena, CA I will also file with CA.gov and for consumer protection with the Arizona Attorney General.

So I was approved for a 5000 credit limit on a Green Dot Platinum Card. I was told that I had to at least deposit $200 in order to start using my card and whatever I deposit would be my credit limit. I deposited $500 on November 30th and received the email saying they got my deposit. After weeks of trying to contact them and let them know that I couldn't use my card I finally went back and read the consumer agreement and realize I was supposed to send a verification that that was my account that I deposited the funds from. I proceeded to send the verification which now has been almost 2 weeks ago and it still is not available. Every time I call the Automated machine tells me to make my deposit and I can start using my card and hangs up on me.

I wish I could give zero stars. Dec. 24, 2018 I went to purchase two gift cards. A cashier told me to get the Green Dot cards. After purchasing the cards I saw they were not gift cards, one was for $75.00, the other was for $50.00. I called their customer service number for a refund. Every time I called they kept trying to register the cards. I opened a Better Business Bureau complaint to which they have not responded to. I did receive one refund check for one card but not the other. This was a Christmas nightmare. I had nothing to give my father or brother for Christmas and I'm on a limited income.

My mother passed away 4-26-18 at the age of 91 with a balance of $4,000 on her Walmart/Visa card owned by Green Dot Corp. This was her retirement pension she had deposited to this card monthly for years with no problems. But when I called to report her death and obtain the balance on her account I was only sent a check in the amount of $348.24. This amount is a little short. Seems there was a withdrawal on 5-10-18 for $3005.50 from some foreign company with no transaction number, and called a misc. withdrawal. I was told there was nothing they could do since the account is closed due to my mother's death. Well this is not an answer I was willing to accept.

I had misplaced a card which had 116.36. I had a permanent one being sent in mail!! After several conversations with them they blocked my account because I had someone else get it for me so I got receipt and card the next day and account was closed!!! It said from a pin dispute from obviously a card I was waiting for in mail. SOOO how did I dispute anything with no card!! Now I can't talk to anyone and my money is gone!! Also had another 103.00 coming on my card and that is not able to get! I want my money!!!

Purchase the card from Rite Aid as a Christmas present. Got home. Tried to register the card but the recording kept saying the card is invalid. I tried calling the numbers. They hung straight up on me. After a recorded message did the long form with the receipt. No response. A month later still no response. Terrible company. Horrible customer support. Worst experience ever!!! Save your money. This company is a RIPOff!

I have been waiting for a replacement card since December 21, 2018. The customer website has been telling me that my card "will be delivered to my door tomorrow." However every time I call customer service they act like they don't know what I am talking about and twice I have been told a manager would call me back within 24 hrs and that has never happened. One customer service rep told me it was coming FedEx and gave me a bogus tracking #. I am now late paying bills and even had to cancel my trip for my granddaughter's birthday due to having no access to my funds. At this point I would highly recommend not using this card company and plan on changing companies as soon as my card arrives. It is January 9, 2019 and still no card!

My Green Dot account was hacked, therefore all my funds were taken off my card. This happened December 2018. I did an dispute over the phone and mailed in a dispute form twice, still no response or refund. It's been 6 weeks already. Then my Green Dot card is constantly getting locked up so I'm unable to use it. And talking to foreign customer service sucks. I reported them to the BBB but no action has been taken against Green Dot yet. I will be closing my account as soon as I find out if I'm able to get a refund and if that doesn't work then I'm filing a lawsuit against Green Dot.

This company issues online banking information without verifying the person's true identity allowing Identity Theft and Banking Theft to occur. I have been trying to report my identity stolen but their customer support number does not allow you to speak to a human without information that only the person that stole my information has. This is HORRIBLE!

My tax refund was deposited to a Green Dot card. I never received the card. When I called for a new card and check my balance I had 4 dollars left from 1000. I called and disputed many times with no result. I provided police reports, letter from my work and myself with no result. I have spents hours on the phone and no result. They don’t wanna help the customer and I believe this is fraudulent.

DO NOT purchase Green Dot Prepaid Card Products! This company is run from a foreign country and uses the money you load on their cards for their "fees." I purchased a $25 prepaid card from Vons Grocery Store on the evening of 12/7/18. The online registration & activation failed and also did not work over the phone. So the next day 12/8/18, I called and requested a refund. I had to give them my full identity to link to the card to request the refund, and was told my refund was being processed, I was given a reference number and told I'd receive the refund in 2 weeks. On 1/7/19 I had not received a refund. I called Green Dot, gave the reference number I was given for the processing of my refund and was told no refund was issued.

I have had this prepaid card for about a year and have never had any problems. I started college and I needed an account for my funds to be refunded to me, so I checked the card's policy on direct deposit. It stated that you can have up to $10,000 direct deposited on your prepaid card. Everything went smoothly and I had my college direct deposit the remaining balance of my student loan to my money card. I went to go make a withdraw and it said my card wasn't active. So I called the number on the back of my card and they told me that my account is frozen and they locked my card. I am beyond upset because this isn't their money, it is mine and now they are making me jump through hoops just to get access to my money. I have emailed them my drivers license front and back like they had said and I still haven't heard anything back yet. After I get this sorted out I will be closing my account. This is very unethical on their part.