Green Dot Prepaid Cards Reviews

My best friend is recently blind and has been using Green Dot Bank. He called customer service to get a replacement card since his broke on half. Customer service rep said repeatedly she was going to send his new card to his old address and said he would receive the new card in 3 days. We have been trying daily to talk to a person but he keeps getting blocked. His medical and other bills are piling up and no matter what info we enter requested by the prompt we can’t verify it’s been sent at all or to the right address. Called the corporate office in California and we can’t reach a person. Terrible customer service.

I have done a mobile deposit on 9/25/18. The funds usually are available within an hour to 1 business day. Now all of a sudden it's going to take until the 10/3/18 for me to get access to my own money. They're holding it hostage. They will not cancel the transaction nor will they call the bank who issued the check to verify it. Now every time I call they hang up on me. Worst customer service ever. Rude inconsiderate people who don't care. I literally have .87 in my account and because these people dont want to do some work now me and my kids are going hungry because they want to mess around with my money. I will be closing my account once I get my money and telling everyone on all social media to NOT try Green Dot and that they could care less about their customers.

I have been with this company for a few years. They have the worst customer service. They never have resolutions and charge a 7.95 fee for nothing. I get my direct deposit on this card, I do not have any issues with that. However, just today Sept. 26, 2018 I had a purchase blocked for Robux. I used the card to purchase Robux for my granddaughter yesterday and today my grandson wanted Robux. These are purchase for the Roblox App. So when I went to purchase the Robux. The purchase was declined. I checked my balance and had more than enough to cover. So I called Green Dot, I explained I made a similar purchase the other day. I was told that because, I wasn't aware of this, Roblox is out of the US that my transactions are blocked for my protection.

There is a $627.07 transaction that no one knows where it went. It disappeared. All they say is that they don't know what happened and can't help me. They looked into it twice and have nothing to tell me.

I had a fraudulent charge on my debit card to the tune of $91.00. This does not seem like a lot, except that it was my entire grocery budget. I am a widowed mother of two, and I don't have very much income. I contacted Green Dot immediately and was told that I could not even dispute the charges until it posted. Fine, whatever. I waited several days for the charges to post before I could file a dispute. In the meantime, I contacted the merchant that had charged my card, they flagged the account that had used it for fraud and told me to file a dispute with my credit card company. This was 100% fraud - I do not know these people, never heard of this company... Someone stole my information. Open/Shut.

I was told I still had money on my 2 MoneyPak cards by more than one staff member. I sent my information to the email they provided and told that it would take 5 days to review. Then they said I needed to send my information to another email and wait another 5 days. Of course I was told someone would contact me via phone, but since no one ever did I called almost everyday. Then I called yesterday (9-25-2018) and I was told I would be receiving my refund in the mail and that it would take 2-3 weeks. Now today I was sent an email saying Green Dot will not give me my money. What kind of customer services is this? That's $1000.00 that you're keeping that is not your money!

I wrote a review about a month and a half ago stating that my account was closed due to Unusual deposit activity. Which is a bunch of BS. I have 738$ in there that I can’t touch. My employer is trying to pull the money back out so they can give it to me and they even had to fill out a indemnification form to get them to release it back and they are still dragging their feet. This is downright stealing. And all Green Dot ever does on this website is say that they will contact you via info on this website which is another lie. Why can’t the government shut these people down? They have no accountability and are stealing our hard earned money and you can’t even call anyone.

I sincerely apologize to the Green dot team. My rewards were received this morning. I can only assume they were in a processing phase. Otherwise, I haven't had any other problems with this card. Once again, I apologize for the bad review.

I purchased a MoneyCard from Walmart and loaded it with 300. I went to register the card and was told that it was already registered. Walmart refuses to help or refund my money and Green Dot says it’s investigating. Here it is 3 days later. I’m out 300 dollars. I cannot afford to lose and the bill I was supposed to pay are now hounding me for payment. It’s impossible to get anyone to talk to, the whole process is automated. Stay clear. Beware.

I reported fraud from a site. They shut my card off, made me wait 10 business day to tell them the replacement never came. I have to pay for an express card and they make you send all your information in the mail to them to open a claim to get my money back!

So, last week I thought I lost my debit card (later found it under the seat of my car) and reported it lost. They processed a lost card (at a $4.95 fee to me) and mailed it to me. During my week-long wait for the new card, I called their customer service to ask when it was shipped and when I might expect to see it. They told me no later than a specific day, so I told the woman thank you and hung up. I received the replacement card a couple of days later. However, when I went to use said card, it was declined. So, I called Green Dot customer support, and found that the card was no longer active. I eventually got in touch with someone who explained to me, in VERY broken English, that whoever it was I had spoken to a couple of days prior, had ordered ANOTHER replacement card.

I bought this card to pay a bill. I could not activate it. When I did it sent me another card number to use. They said that balance was 0. She said the money was on the original card and had to verify. I could not because the cap he verification process was black. And then I had to try again in 24 hours.

I want to say thank you to Daniel from Green dot Corporate, He was truly amazing. He got everything squared away quickly upon completing my verification.

Green Dot has had my card locked up for 6 months due to a refund transaction by Food City Corporation of America an outstanding company. They refunded the money to my card and I had to send them a receipt. The receipt was $600 dollars long and as we all know from a grocery store that is pretty long. You could not see it all in one picture. So I cut the receipt into picture size pieces and took pictures of them and sent to Green Dot. They still will not refund my money and they won't give the money back to Food City. They are just trying to keep my money.

I had a merchant to continue to add charges to my account after I requested a refund and for 2 consecutive days they charged my card 5 times. I had the clerk arrested for fraudulent use of my cc and GD Bank is refusing to refund my money. Every time I call they tell me to just wait and see while they decide. I have provided the dispute form and police report but the dispute process has been a nightmare. They are literally extending the dispute. Every time I call they say, "Oh 10 day. Oh 10 more days." I WANT MY MONEY!!!

My husband re-loaded the pre-paid card with $600.00 in cash. He did pay the $3.00 extra loading fee. When he got home and went to use the card online and DECLINED. When he called the 1-866 number of course it goes to an OUTSOURCE company with people who do not speak good English. When ask to be transferred to USA was told lines were busy. LOL. Busy lines. You bet.

Green Dot secured credit cards are a scam. They get you signed up, but you have no access to customer service. They make it so difficult to contact anyone to advise, help or guide you through their system and set up. They will screw your credit up not help it. Watch out. Get a card from a real reputable company, with real customer service. We have been dealing with them for over 3 months now, and still getting the runaround.

Several weeks ago I purchased a $160 Green Dot MoneyPak to load a Green Dot prepaid debit card. I was told they were having a problem with their server and it could take up to an hour. I still haven't gotten my money. After numerous calls and total runaround, I spoke with an individual who called himself Michael. He informed me that I had been scammed. When I questioned him, he hung up. I called back and got the same guy. I asked why he hung up on me and he called me a foul name and hung up again.

My friend gave me a $50 MoneyPak. When I loaded it it said it had already been used so he reported it to MoneyPak... The next day I get an email saying $50 was loaded on my card so my friend emailed them and let them know what happened. Green Dot locked my card up and told me to send them a copy of the Green Dot card and receipt which I did... Now I haven't heard anything from them. I can't talk to them nor do they return an email. I still have $210 on my card. I need my money... And they told my friend that no fraud was committed so they could not replace the $50 but they took it off my card.

My husband and I have been getting our paychecks in this Green Dot account and all of a sudden today they put a hold on my account. I have REPEATEDLY asked them to remove the block because my son is in the hospital and his bills are VERY EXPENSIVE and he's in his last treatment and my husband and I was banking on this paycheck to get more breathing treatments. They told me they can not until I sent paperwork in... I emailed paperwork in they still will not take the hold off of my account. If my son dies because of this we will own Green Dot. I had a really good experience up until now.

You guys blocked my card when I loaded money to my card... it's been over a week and I want my money off that ** card!!! Just like the rest of these people on this damn review! This is sad that y'all do this to people when we work hard for our money! We have kids and bills to attend to and here y'all think it's ok to steal from people? I hope y'all get closed down and lose your ** jobs! It's ridiculous on how y'all do people! We gotta do all these clown ** tricks to get our money and we do them and still can't have our money... you guys suck ** bad!!!

Green Dot froze my account. Their reason is that the IRS put a freeze for unusual activity. I've been on the phone for hours with both the IRS and Green Dot. Still with no resolution. The IRS says that's not normal procedure for them unless you owe money and they do not send any kind of notification to release the funds. When I asked Green Dot where to send the info from the IRS. They said they could not provide me with false information. Feel like we're going in circles.

Waiting for a tax refund since April. Back and forth with the IRS, back and forth with TurboTax, trying to call Green Dot 4 months now cannot get a person. Keeps insisting that my information does not match their records yet the IRS insist that they deposited money into a Green Dot account and there's nothing they can do from their end. Worst customer service ever.

I got a Green Dot Prepaid card so I could pay some online bills. After one day and paying 2 bills, I get an email saying my card is frozen for unusual activity. How? I just got it and paid PPL (electric company) and Comcast. In all fairness I did buy a book at Barnes and Noble. Apparently that's unusual. So now I have to send them a picture of my ID and wait two business day. Think my bills will wait, no.

Green Dot allowed an unknown person to open a fraudulent account under my name despite having a Fraud Alert with all three credit bureaus. When I first became aware of fraudulent attempts to open credit in my name, I filed a police report and established the Fraud Alert. No account is supposed to be opened without me being contacted at the number listed. I was never contacted, as my credit alert specifically details, prior to this fraudulent account being opened. Despite numerous attempts to have the fraudulent account removed from my credit report, the "customer service" agents repeatedly tell me that there is no effect on my credit report because it is not a credit card. This is a blatant lie or a gross misunderstanding of how the credit system works.

This company is a complete rip off. The purpose of this card is to receive direct deposits or so I thought. I had my workman’s comp funds deposited into my Green Dot account since I am out of work due to an injury and as soon as the funds were deposited Green Dot went and placed a “block” on my account. I spoke to two representatives who stated they couldn’t help me and said I need to send a copy of my ID, a copy of the person who sent the check ID - as well as a copy of my paystub. I submitted my ID & a letter from my workman’s comp company stating what is being paid.

I purchased a Green Dot card for 1.95. I put 260 dollars on the card. When I called the card I was asked a series of personal questions to register this card for a personalized card to get sent to me. I called to send money to a family member to find out this card can only be used once. It's temporary like a gift card and I can't take my money off. Only use for online purchases. I'm like I was scammed. This isn't what I purchased this card for. I am highly upset and when I spoke to customer service they were rude and gave me the runaround. The worker name was Jean and her supposedly employee Id is **. That was the supervisor and the rep I spoke to was Meroy. I know this info was false but I have a lawyer I contacted because I was mislead and I don't know where my info was transferred or given to and the funds on this card can be used. I'm out of 260 dollars. I need help. My lawyer is helping me contact you guys to come up with a solution.

Have close to $1000 of mine locked up in an account I have ZERO access to. I sent in my verification and have heard NOTHING. I have reported to the BBB this is unlawful. I can't even get a rep on the Phone. It's an automated message that says "It looks like you have called several times regarding this account. There has been no changes to the block on this account". It does not even give you the option to talk to someone. I need to update my contact phone number on there and no way to do so. I have a 6 year old who was unable to attend a field trip today, my water is shut off, and my rent is due today. NEVER GET A GREEN DOT CARD! Initially when I found out my card account was blocked they would not provide me with any reason why and when I asked to speak with a customer supervisor there were none available. My next step is to contact the news station.

I have a monthly charge each month that I do. It was denied for lack of funds. Online I had funds, but was told it was not accurate in real time. Wtf. Why is your website not accurate at the time. I have to pay more money that I don't have, because of your mistake. The dates they tried your service agent kept changing to fit her narrative. The supervisor was rude and hateful. He blames me for not making enough money. I've been a client for 3 years. I'm seriously considering changing banks. I was belittle and shamed. I do not like it.

This card was given to me as a gift for $25. I did not plan to use this as a prepaid card and have never had this much trouble using a visa gift card. I’ve tried calling to cancel the card but customer service hangs up on me before I can talk to a live person. I’m terrified I’m going to start being charged fees for a card I don’t plan on using other than this one time as a gift card transaction. I am completely livid that I had to give my personal sensitive information over the phone just to use $25. Someone needs to contact me as soon as possible to assure this card is canceled immediately.

My card is blocked and I gave them necessary information and they still won't release my funds. It has been months and no one seems to be able to help me. Every time I call I can't even reach a person. Would be great if someone from the company could contact me ASAP so we can fix this problem.

Every time I use this card online, I always get declined. And whenever I call their customer service, they have no idea how to help me. I try to call them so many times but no help. Don't ever use this card. It's a waste of money and big headaches. I will never use this card ever again even if it's the last card available in the world.

I called about disputing 2 transactions on my card, 1 was taken care of, but the representative said she was sending a new card, when I received my card, I couldn't activate it because of a block, first I got this card to pay my bills because of all the hacking going on. I have had this card for a while with no problems, now I can't get this block off my card and I still have $152.00 on my card. I'm totally frustrated because I'm calling talking to machines...please help get me my

My card was hacked and a large sum of money was taken out of my account 3 hours away from the location I was at shopping. The claim was denied and only said authorized transaction. No help whatsoever.

I bought two MoneyPak cards. The $700 was instantly gone and MoneyPak has zero contact information. I've filled out the fraud information online and never heard from them again. I have all of the receipts from my purchase which was provided to Green Dot. They sell cards that instantly do not work. This company is a scam.

I loaded card with $45 bucks to buy gifts for old grandma. The stupid card took 29 off and declined my purchase. I need my money back. Grandma never got her gift and now it's too late. This is another scam!

I loaded a MoneyPak to my card just as I've done many time and now they have blocked my card pending further investigation. This is ridiculous. I think I'm just gonna be done with Green Dot. This is not your money. It is mine. I need my money now not days from now.

Walmart gave me refund of $125 two months ago. I never got money on card. I called and have made two disputes. The first dispute filed. They denied and said it was because supposedly they spoke with Walmart who was putting a return on my card. I never received. I refiled dispute. They again denied because they said they need more documents. I asked, "What documents?" They said it has already been denied. I have had Green Dot since 1999. I am a loyal customer and have never had not 1 of my disputes that I have filed approved. However this one takes the Cake. I am so frustrated from the amount of money that has been taken over the years. I am now seeking legal assistance and would not recommend this company nor GREEN DOT BANK to anyone ever again. Please if you see this as an option for your financial needs RUN as fast as you can. GREEN DOT BANK IS NOTHING BUT BAD NEWS.

I bought a card for $5 at Walgreens. Opened up an account. I then decided that I wanted to put $40 on it. Come to find out it cost money to put money on the card. With that said it already started out as a bad business deal. The sad thing is it doesn't stop there. The same day I started the account I paid my Netflix bill with it and bought something at the store. I then decided to add another card to my account using with a different card number using their website.

Go Bank has poor customer service and holds money for no reason. They put a hold on my bank account 9/10/2018 I spoke to someone on 9/11/2018 and was told they would contact me within 2 business days. Today is 9/15/2018. My money is still on hold and no one has contacted me. They also do not accept my phone calls. I have no way of getting to my money from my paycheck that was direct deposited on 9/10/2018 into this account. I originally liked this bank because of the cash back on purchases, however my view has changed. I now feel like the scam customers out of their money. This bank has caused my car payment and rent to be late. So now not only do I not have access to my money from work to pay my bills I also have late fees now attached to my bills. Do not bank with Green Dot. Stay with your traditional bank!!!

Green Dot says my account was blocked on 7/9 because IRS told them to. I met IRS in person to verify identity on 7/10. Green Dot also says my refund was rejected and sent back to IRS on 8/31. But IRS says it was sent to Green Dot account on 9/6. This is absurd.

Green Dot switched to a double authorization, where after you sign in, a code come for you to verify and you need to enter to get into your account. The code never come to phone or email. Don't have access to my account online. Talked to Customer Service, they don't know why with the email. The phone # is incorrect they state. I cannot get into the account to change phone number and customer service can't change it either. Which makes sense that they cannot change your information. The problem is nobody can fix the problem (me or them). They said get a new card, I say get a new bank!

I contacted GreenDot immediately after I saw an unauthorized transaction and they told me that I they couldn’t help until the transaction posted. After being on the phone for an hr they told me it was an ATM withdrawal, how is that even possible if it was in CA and I'M IN PA WITH MY DEBIT CARD. I am now out of funds and my DD DEPOSIT DIDN'T POST TO MY ACCT AS IT SHOULD HAVE! I’ve been with Green Dot for yrs and I am completely upset that I have to discontinue business. I WANT MY MONEY BACK! I will be reporting this to the BBB and contacting an attorney!

I had my brother purchase a MoneyPak for $350 and send me the code so I can put it on my NetSpend card. They said my card was eligible. They made me wait 45+ minutes before my cash was available, no problem I understand, then I went to load it and I kept getting transactions denied errors (what's going on). Then they blocked my attempts for the day so I will have to try back... This isn't user error. This is the NetSpend card I've been using for years. IDK what went wrong but there is no customer support to fix this issue... Now as it stands I'm out $350 with nobody to rectify this situation. Shame on you Green Dot.

I had over 10 transactions that I did not authorize on my card. I disputed them w/ Green Dot and the dispute was denied. I was told I used my PIN for the transactions. The charges I disputed was for the PlayStation Network. How can I even use my PIN for PlayStation "Network". First of all I don't even own a PlayStation and 2nd where is there a PlayStation store that I could even use my card to enter a PIN? Also, the customer service was SOO awful. He could not answer my questions and all he keep saying was "sorry the dispute is denied." I would not recommend this company because if you do have an issues you are speaking to people from a different country who understand your situation and do not fight to help get your money back in a fraudulent situation. I am now out over $175.00 and they had no remorse.

I’m writing this review to get an understanding. I signed up for Green Dot because a friend referred me. I signed up for direct deposit and now that I have a direct deposit going to hit the account tomorrow it is saying that my account is blocked!! I don’t understand this!! I called and they said that I need to verify information about my identity! My question is because my account is blocked and I have a direct deposit going into the account on Friday will it reject the direct deposit?

I like Green dot. I’ve been using it over a yr now. I like how I get paid three days early. I’d like to upgrade to a better card. I also like that there’s not no over draft fees. It’s a good card to have. I do recommend it to my friends.

There was a block put on my Green Dot card for fraudulent charge. I've submitted my ID several times. I cannot get a hold of anyone and they will not unlock my card. When I call the number it's an automated system that will not let me speak to anyone. All it says is the card's blocked and I can't log in online because it says the information doesn't match the service. It's pathetic I have $40 on the card when the block was put on and now I cannot get to any of my money.

I purchase a GreenDot card almost a year ago and until recently I had no problems. It was convenient and I was able to use it anywhere. Almost 2 weeks ago it suddenly stopped working and when I called Green, they said the IRS put a freeze on my account. The IRS department says they did not. I sent my ID to the email verifymydocs@greendot.com. Still a week later my account is blocked and now I can't even get a live person on the phone. My September 6th paycheck is floating out there somewhere. It didn't go on the account or was it returned my employer. They have such poor customer service.

I was told by IRS to come verify my identity in person, which I did, now my card is blocked. What is wrong with your company? Green Dot GIVE ME MY MONEY. You are asking for a lawsuit. I will tell everyone I know not to use your service and I know a lot of people. This is the last time I will say this before speaking with my attorney. UNBLOCK MY CARD.

I filed in February then had to go in person to verify my identity. It said my money was sent on the 6th of September. It's now the 12th and still no money on card. Lawsuit begins. I will be filing a lawsuit and a complaint with BBB. You robbed the wrong man this time.

My experience is as follows: I have used Green Dot for 4 years. I had spoken to customer service about getting a replacement card back in July, because my card was set to expire in August. I was assured that I would receive a new card two weeks before the expiration date. On Sunday, September 2, I called customer service to inquire about the card. The rep informed me that my card was not eligible to be replaced. She could not tell me why. If I had known that the card would not be eligible, I would have bought a new card beforehand so as to avoid disruption of my funds. I spent 30 minutes talking in circles with the rep's supervisor, who said they would send me my funds in 7 business days. I told him I could not go that long without money. After 30 minutes talking in circles on speaker, my girlfriend asked if we could just transfer the money out of the account itself to a PayPal account.

Green Dot first blocked our account, which had over $1500 sitting in it, then closed our account and blocked us from being able to talk to anyone. This happened at the end of June. It is now September. We expected for them to cut us a check, but no luck. We have been behind on everything since then. I couldn't even buy my kid birthday presents. I am beyond furious and tell anyone who has a card to run and run fast before their money is stolen as well! 0 stars from me. I wish they had a negative star rating.

Paid $500 to load card and no money since June 2018. I emailed rr@greendot.com and completed the form, emailed copies of back and front of card and the Walgreens receipt to no avail. No one will email me back and there is no way to speak to a live agent by using the toll free number on back of card, 8668712414. I would like to request my $500 to be loaded on card or refunded another way. Who do I report this to besides Attorney General?

Purchase of $500 hasn't been loaded since June 2018. I have called the toll free number on back of card to reach a representative to no avail. It keeps telling me no funds available and no way to connect to a live agent. I learned through website to email Green Dot Load and Go and send a copy of front and back of card with my reason for assistance to include the Walgreens receipt, but no one responds to me. Finally, today I emailed Green Dot and Consumer Affairs to attempt to get help to retrieve my hard earned money. I've listed my name and contact number in each page. I need my money back, please!

I put $24 on a Green Dot card. 7.95 was taken for the monthly fee. Ok, fine. I went to use the rest of what was left at the gas station and my card was declined TWICE! I called my card and it said I had ZERO balance and my card was no longer eligible to be reloaded (so I better not be charged next month's monthly fee!!). How did I have a zero balance when I hadn't used the card yet? Well I pulled up my transaction history and there was a transaction COMPLETED to the gas station for the exact amount of my remaining balance (despite never running that particular amount when we tried the two different amounts at the G.s.). However, the gas station has absolutely NO record of this transaction at all. And guess what? It's absolutely IMPOSSIBLE to get a real live person to talk to at Green Dot. Everything is automated. The robot can't help me GREEN DOT. This is some real con artist stuff right here. I want my money back!

Extremely disappointed and frustrated. I have $1000 on my card but can't access it due to my card being canceled for no reason and my ID being denied. Can't talk to an actual representative. Every time I call they hang up on me. Said my card is canceled and I can not open a new one. There is no way that keeping this money is legal. I have never been so angry with a company. I would not recommend this bank to anyone.

I put 60$ on this card. Used it all. I’ve only had it for a week or 2 then it takes out the 7.95$ monthly fee. Not to mention that I already had problems with the card before while trying to add more money to the card so I got a different one. Had 2$ still in this on then go and check it and now I’m in the negative. I will not be using Green Dot’s cards again.

My mother is in a nursing home and has her disability check deposited into this account. After being hung up on once I spoke with an “Anna” - who told me to reset her login information, which I already had tried but her information, the correct information which has worked every other time we called in, they now say is incorrect. They couldn’t do anything about it. Then I was transferred to “John” who claimed to be a supervisor but wouldn’t provide his employee number, got on the line and told me to do the same thing mindless Anna told me to do. Then after asking me to hold so he could gather information, a “Marvin” got on the line and started asking the same questions and providing the same instructions the other two clearly (hopefully) new employees did.

I just used the mobile check deposit (which I’ve used in the past with no issues) and it tells me my funds aren’t available for 7 days? If I had known that I would have just taken it to the bank it was drawn on and cashed it. I am very disappointed and otherwise I have been happy with Green Dot. Come on guys.

Depositing your check via mobile is a joke. Website boasts about getting funds 2 days early and 4 days early for your Tax Return for Direct Deposit. I have been with Green Dot for 8 years. Web and emails from Green Dot telling me 8 days for my mobile deposit by taking a picture of the check. WHAT??? I could hitchhike there several times and personally deposit it. Why offer this service if it is not even competitive to traditional banking or any banking. Lame customer service saying “sorry it's just our system.” Well your system is out of date, but you still charge for it. I will be researching other banking options. Glad I can't pay my rent, electricity, or phone bill... Lame.

I would like to thank Green Dot for aggressively responding promptly and having amazing communication with my sensitive issue. I'll be the first to admit, from my initial response, I was very upset. Thank you for relinquishing my blocked account so promptly and swiftly today once the Lien Release came through. I feel whole and satisfied. I can now continue to enjoy my Green Dot card with ease as I normally did. Again, thank you and I'm happy again.

Called to inquire on a charge on the card. The rep said she'd need to get me a new card. I specifically said no to wait. She canceled my card and a new one has not been received. No access to my funds after almost a month and after today 4 calls. The first call was 8/15th when they canceled my card, 2nd call 8/30th, no call and almost 1st of month when bills are due, 3rd call was 9/7th where I'm told to go and get a new card and they would do a one-time exception and transfer funds. Went and got card - had to put $20 on it which I did on Sunday 9/9 and today checked balance and $7.95 fee has been deducted. So, not only have I had to put $20 on the card to get the $800 I do not have access to. They've deducted 7.95 more. I gave one star because less than zero stars is not an option.

Updated on 02/21/2019: I thought after going through this the first time they would get things corrected, but I was wrong. Again I have been left high and dry by multiple fraudulent transactions and Green Dot not having proper theft protection plans set up to protect their clients. Every time I call to explain my situation and dispute the transactions I wait for 30- and hour on hold and I have either been hung up on or told that they are unable to correct my situation at this particular time. I HAVE LITERALLY HAD IT.

Green Dot Case Number **. Went to Walmart and bought a Green Dot reloadable prepaid Visa card and loaded $200.00 onto card. When I got home, I tried to register the card over the phone, the auto response system kept saying it could not understand my inputs and transferred me to someone live in India. They had problems trying to spell my name correctly, even after resorting to using NATO phonetic alphabet. After some time with this he finally said, "great, you're all set, I am now activating your card, please hold one moment" in which I was sent to a recorded message saying my personal information could not be verified and would not be receiving a permanent card and that the temporary card was restricted to in-person purchases only. I was born here in the USA, served in the military, US Army, and even have an active account with E-Verify, which is United States Department of Homeland Security.

I lost my wallet so decided to get a new card altogether with Green Dot card. I went to check my acct on payday to see my account frozen. I called and was told to go online and go through verification. The first page of the verification website won’t even take the card number. I have 738 dollars on that card and cannot touch a dime. All because my payroll last name is my maiden name...I have no idea how to get my card unlocked so I can rid myself of this joke of a card.

I am so frustrated with Green Dot. My work deposits my check usually, but I was sent a paper check due to a hiccup in our system. I did a Mobile Deposit and the bank is making me wait 10 days to receive my funds. They won’t allow me to cancel the deposit at all. THIS IS THE SAME COMPANY PAYROLL CHECK THAT IS DIRECT DEPOSITED!!! Customer service was very unhelpful. After this is complete, I am leaving this bank and never looking back. I have been a customer for years.

I awoke to have my account blocked today. Absolutely no funds available. Was on the line this morning two hours and had to run into work, come back and looks like maybe they did pick up but I wasn't there at the time. I call back and the automated system states, "You have called several times. Your account is still blocked. Please mail in the necessary information that was told to be mailed in your previous phone calls." The only problem is no one told me anything. I have not spoken to one person about this from Green Dot because now the automated system has blocked me from "calling several times." So now I have no access to my funds and I don't know what to do. I tried emailing what I "think" they would need and have heard nothing. Meanwhile they have thousands of my dollars. My son has an out of town football game tomorrow, I need groceries. I'm switching to a "real" bank. This is a joke!

I signed up for Green Dot card because I was told you can use them as a "bank". The only reason I signed up is the mobile deposit. Wow it is a rip off. It will not let me use the mobile deposit at all! I read the fine print and it said this feature is available once your permanent card arrives and you load 150 dollars or more Within 60 days. I have loaded way more than the amount less than 60 days! I have called 3 times today and was told different stories. My first was told you have to pay the entire 60 days to use mobile deposit then the next operator told me you have to sign the electronic agreement. I signed the electronic agreement and it still is not working. They lied!! What was the point in getting the card? That's the only reason I signed up for it because it's convenient!! False advertising!

Loaded card with money, the same day Green Dot took out $255.61 without authorization. When asked who took the money they gave me the information. I contacted the company and they said they do not charge debit cards that they use an outside company. When they looked up my name to see if I owed anything, they said nothing had been owed under my name. I filed a dispute, asked for further information. Green Dot said I needed to provide them with further documentation, I said how, when I don't know who made the charge.

Been with this company for over two years. Was very satisfied until I had to order a replacement card... Finally received the card. Went to activate immediately. Says my account is blocked. After finally getting a human to speak with I was told to send in my ID. Sent ID through website. Was verified and block lifted. Was told if block was not lifted before my deposit was sent it would be rejected. I beat the deadline for that. Employer has confirmed deposit. Still no deposit when I call. I get the same generic answer, "We have not received any deposits." I will never recommend this company to anyone else and will be moving my funds to a traditional banking system.

Out of the blue I started receiving emails from Green Dot advising me that my new card would soon arrive in the mail, then I started getting emails to activate my card. I NEVER SIGNED UP FOR A CARD. So I tried to call them but unless you give them a card # (I don't have one) or SSN you can't talk to anyone. So I track them down on Facebook and send a message, obviously I'm concerned, did someone open a card in my name? After many messages back and forth a Green Dot representative finally calls me and says that no card was opened in my name someone must have put in an incorrect email address, that is why I'm getting contacted. They assume this is what happened. Really? In this day of identity theft Green Dot could care less about potential identity theft. The rep tells me they will remove my email address from their files as I told them I do NOT want any solicitations... Three times I've asked.

Green Dot blocked my card for calling in about my transactions. I just can’t deal with the customer service reps who are rude and pretty much told me they're not unblocking my card!!! VERY UPSET AT THIS POINT.

I'm beyond the point of angry and my fiance, Stephen, is speaking to his supervisor at work now and trying to find out what we need to do to get an attorney involved, Green Dot blocked my account as soon as Stephen's direct deposit went through and we as I have read many other have experienced as well cannot get any straight answers and no resolution. Since this seems to be the only way to get a response from this company, I hope you know this is going to be handled by an attorney if you cannot look at all the documents I have sent in for both Stephen and myself as well and remove the block before 5 pm today, it's going to become a legal matter. We are now a week behind on bills and we have 3 small children and almost NO groceries!

As soon as my check was deposited they blocked my account! Now they have blocked our calls! And also just took out a maintenance fee when I can't even get in to my account. My attorney has contacted several times by email and written letter! Still no response! And they have several lawsuits against them! Lawyer says run if you get a Green Dot card! Very bad business! Been over a week since I got paid and still can't get to my money!!! Also lawyer has turned them into the BBB and they are not in good standing with them! Can only hope I get my money and no one has to deal with what I have!

Green Dot did not cancel 2 of 3 cards - Cards weren't cancelled when asked to be (7-13) and someone used them 2 days after supposed to be cancelled. Neither Green Dot nor Walmart will help and we've sent copies of the cards and receipts. Please check my records and reply ASAP.

I purchased a prepaid Green Dot card 6 days ago for $60 plus $3.95 fee... Card cannot be registered, only messages from 866 number are no money on card then hangs up on me. Tried for several hours to register, contact Green Dot, contact customer support - nothing worked. I was very upset until I came to this website and saw that what happened to me is NOTHING compared to what has happened to most people - I am very lucky to only have 'lost' $60. I had used Green Dot several years ago and everything went smoothly - now I am deathly afraid of giving ANY personal information to this company. May God have mercy upon their soul.

I could not find a way to add more info to my original review so I am writing another. The company has corresponded and they have changed the deposit procedures, the app will now tell you the expected date that the check will post before you deposit it, and now it will give you the option to cancel the deposit based on the information provided. I would give 5 stars but I still have to wait till the 4th of September. I want to thank Consumer Affairs for their correspondence and getting the policy changed for a bank. I guess I'll give Green Dot another chance now that they did something positive for their customers.

Purchased Green Dot prepaid card from Dollar Tree for $20 and cannot register the card to use it online, on the app, or via phone. Cannot reach a live person at Green Dot at any of the three numbers I found for them including the one listed on my card. Dollar Tree refused to refund or credit the purchase as well. These cards are a complete scam with no way to reach a rep if you haven't registered your card which in our case we're unable to do so.

I lost my card and called to get a new one. It took 3 weeks for them to tell me it was returned to sender. After having them expedite it to me they blocked the card and said I had to upload verification. I uploaded my state ID and called the next day to see what was going on. They told me they had closed my account and the ID I provided wasn’t proper verification. She said she had no further information for me. She also said I could use the card until the funds were withdrawn but that I couldn’t deposit funds. Two days later with a balance of $731 I cannot use the card neither withdraw funds. I can’t get ahold of a person and everywhere I try to use the card it’s declined. How am I supposed to get support or information when I can’t get ahold of anyone and I can’t get the money off the card when they told me I would be able to. I’m sincerely frustrated and I have to pay rent with my money but can’t access it. How is this legal?

I loaded around 1000 dollars on a MoneyPak for a trip I was going on. MoneyPak's website refuses to let me create an account to load this money onto my prepaid card. This is insane that this company is sold at major retailers and engages in shady business practices. I have 2 friends who are executives at Kroger corporation in Cincinnati, OH and I will be asking them to reconsider any and all business with this company.

First they refused to issue a permanent card saying I could use the temporary card for in person purchases. I told them I got the card to use online (and if I wanted to make "purchases in person" I WOULD USE CASH NOT THEIR STUPID CARD). I was told they would not open this card for online purchases, so I said, "Fine, I want a refund..." (Mind you I already have a Green Dot account & have used their cards in the past.) They at first sent me on a goose chase about how I go about it. They told me to sign in to the cards account, but since I was denied a permanent card THERE WASN'T AN ACCOUNT TO SIGN IN TO.

MONEY SCAM! If my funds are not uploaded today, this company will be reported. Not only by the BBB, all social media that supports this nonsense, tv station and whatever else that is accessible to reporting this company!!!

I purchased a Green Dot Visa Debit Card with the amount of $70 add to the card, as a gift. The person I purchased the card for did not want to give their SSN and researched online and found out that you are supposed to be able to use the card after the card is loaded upon purchase, however, the person was unable to do so and gave the card back to me. Of COURSE, I AM NOW LIVID! I WANT MY MONEY BACK!!! I will be reporting this company to every agency and new station I can think of. And Of Course, I found out one of the new channels has already done a report on this company; I wish I saw it before purchasing this card!!! NEVER EVER WILL I buy this card again And WILL TELL OTHERS NOT TO PURCHASE IT, AS WELL. I agree with others who say this company is A SCAM!

I put $500 on a MoneyPak card. I've used them before, never had an issue. It said to wait 20 minutes from time of purchase to try to load the card. It had been well past 20 minutes but whatever. I try it again and I get "DEPOSIT FAILED. You have exceeded the number of card deposit retrieval attempts allowed." As others have mentioned, there is NO functioning customer service number nor is there any online assistance. It seems like the only way to get a response is to complain on here so that's exactly what I'm doing.

I purchased a card from Dollar General for $4.95 and added $20 to it. Once I set up the online stuff and a card with my name on it, I have a $0 balance! I’m attempting to contact customer service but all I get is an automated message. Dollar General can’t seem to help. I just want all of my money back ASAP!

My card has been unblocked since 6/14 but my pin will not work and has not worked since then. I have tried numerous times to change my pin on the website and it keeps telling me that an internal service error has occurred. So for over a month I can only buy things that do not require a pin. No cash purchases and I am kind of sick of it.

Green Dot locked my account the day after I called and requested a new card??? How could there be suspicious activity with a card that has not been received yet. I'm frustrated because when my card is received in the mail I won't be able to use it because of some investigation that is completely uncalled for. I have been a loyal customer to Green Dot for years and can't believe at the most trying time of my life this is how Green Dot would do myself and my family. I even talked to a supervisor and told them there had to be some type of mistake and I haven't received the new card so my account should not be locked. I emailed my identification front and back and pray that I'm not like others who Green Dot has ignored. I'm sorry to the families who are dealing with this nightmare like me???

Please Read. Consumers Beware, Do NOT TRUST this Company! My wallet was stolen out of my purse with all of my identification one day after my entire paycheck was direct deposited on this card. I called asked for a new card to be rushed delivered to me since my entire paycheck on this card. A company I trusted with my funds. I verified with the customer service agent my last transaction and it was correct because I made the last transaction so I thought great I caught this before any of my funds were compromised by the thief. Green for charged $5 for the card and $15 to express deliver it. I borrowed money from family until the three days Green Dot said my new card would come to get by as a single mom.

Had a few automatic deposits, this "company" then locked my card. I will never ever, ever use this card again. I have contacted two different law firms. The excuses that were made on why my card was locked after several deposits is ridiculously stupid. I just want my money. It's not yours. It's mine. Do not use these people to have paychecks or any other payments deposited. This has been going on for two months now.

I am a long time Green Dot user. I never saw the level of dissatisfaction that I am currently experiencing coming. I set up a new direct deposit no. come to my card. When it came through they block my card and did not notify me. I didn't find out until I went to use it. I called and was advised to email my state ID to verifymydocs@greendot.com. I waited 2 days and still haven't heard anything back. Now when I call I can't get a person on the phone and got an email stating that this email address is not valid. I don't know who has my very person information or my money. I am disgusted at this kind of treatment over my finances. I am hoping some one reads this and can fix this situation!!!

So the lady with Green Dot blocked my card all because I lost my card which they could of just turn my card off and sent me another one. Now my direct deposit is not able to go in the account. I can't go school shopping. My son have nothing now and I have to wait a whole 30 days to be able to get my check. Green Dot is horrible! Do not use this. Just go open a bank.

I have had the Green Dot card for over 3 years. It’s fine until an actual issue arises then you are basically screwed. Green Dot placed a block on my account after my paycheck direct deposited. They said that the IRS had done it and didn’t give me any reason why just a basic phone number to the IRS call automated call center that they could have gotten off the internet. Then they asked me to send in my State issued ID front and back and to include a case # which I did immediately after hanging up. It was late so I had to call the IRS the following day. When I did I spoke to not one not two but THREE agents. Every single one said the IRS did not place the block on my card. The 3rd IRS Agent was kind enough to call Green Dot with me on the phone (I had to dial the number since the IRS does not make telephone calls only mail with written communication).

Tried to change user ID & password. Just kept getting flipped back to home page. Called several times! First rep sent my call to automated representative who asked me for my number and expiration date. Typed it in, nope not there. Hung up on me. Called back asked two questions, he refused to answer. Hung up on me. Called back told this rep what just happened. Asked him same two questions. Would not talk to me unless I give him all my info. Said he didn't need it to answer those two questions. He got very nasty with me & hung up when I ask to please speak with someone else. What a nightmare this has been! Just want my money!

I sell Avon and purchased a Green Dot card for reloadable usage. Once my fiance and I found out you could get paid up 2 days faster with DD I told him to use my card and info. He went to Wal-Mart his job 2 days later and did all the DD paperwork and no-one told us he needed to be added to my account. He got paid on 8/23 and then my card was blocked. When told I had to send documentation to unblock my account I sent them everything they asked for and was told it would take 2 business days. Make a long story short they are still claiming the documentation was never received and refusing to unblock my account or even after talking to my fiance releasing it back to Wal-Mart.

Can you please explain how I put $350 on a card and when I try to transfer it to a friend's account it says already used. She tried using it and it keeps saying no funds available. It was never deposited into her account, so now what do I do?

My son was heading to Europe on a school trip and I was misled into believing that the Green Dot Visa was accepted anywhere. Visa is accepted according to the FRONT OF THE PACKAGE. This is completely false. Of course you don't discover this until you open the package and find the microscopic print on the inside stating for US transactions only. Registering this card was an absolute nightmare. I purchased from Walgreens who will only accept cash for the purchase of the card and my $400 was basically held hostage because I couldn't register it and Walgreens would not refund my money after it was determined useless for my son's trip. Walgreens tried helping me for several hours to get the card registered online and via phone to no avail. Because I had to pay with cash, there is of course, absolutely no recourse. The whole situation felt like a scam.

I've had Green Dot for 2 years. Never a problem til now. My card was stolen. Bills not paid to collectors that say paid to collectors. Called got new??? They said money would be back in account in 10 days by the 27th. Called they haven't done anything. Now I have to send them paperwork stating the same thing I've told them 4 times. And was told 10 more days. After I send the paperwork called Amazon about transaction. They said they stopped the transaction before I even called. They never accepted money.

I can't figure out where to record my complaint so I'm doing it here. I researched Green Dot at the register for hours yesterday to figure out how to do it at the store with my card (which was on the list of cards that could be used through it). I went to 3 stores that said on the Green Dot website store locator that they could add money to a card. None of them could do it. One of them (Rite Aid) didn't even know what a MoneyPak was. That was a huge waste of time that could've been avoided if the website hadn't lied about those services being provided at those stores.

I called multiple times about an issue with my mobile app in a feature that I am unable to use and don't understand why because I have met the eligibility requirements. When asked to speak to a supervisor regarding this I was told that I would be transferred to speak with one only to find out I had been rerouted to the automated system and my call will no longer go any further than that. Green Dot is the worst prepaid company in the world today and people need to know that. When you say you have customer service you don't even know the meaning of it. I think everybody that works for Green Dot needs to go back to school and learn the definition of customer service.

I used the mobile check cashing service to cash my check from my job into my account, as I have my direct deposit set up with Green Dot I figured it would clear with in a day or so and I get an email saying it will take 8 days. Well my rent is due on the first and my electric bill was due today. I called 3 times and they tell me nothing can be done. This is ridiculous as this is a payroll check from my job. Thanks a lot for making me almost get my power shut off today and thanks a lot for me possibly getting evicted from my apartment. I can't get any info on why the deposit won't hit and they tell me there is nothing they can do.

This company has very poor business practices. My 16 year old son purchased a prepaid card with his grandmother. He had attempted to activate the card online, and they requested his social security number. There is absolutely no reason why they should need a social security number to activate a 20 dollar prepaid credit card! In addition, the company has just sent him a debit visa in the mail. How is this even ethical to send a teenager a card for a bank account? As for the card he did purchase, it cost 2 dollars to activate, and the company also deducted 6 dollars as a "monthly fee". When making an attempt to contact them, there is absolutely no way to speak with an actual person. Very poor practices.

It's super convenient, I get paid on Wednesday rather than Friday. I don't have to mess with banks. I've never had to pay a fee. I do wish I got it a little earlier in the day on payday, (it went from noon to 4:30) but I still love this and recommend it to co-workers.

I’ve been using Green Dot for years. I bought a new card and all of a sudden my card was blocked. I uploaded my state ID my social security card and everything. I called customer service and they told me I can’t use cash back, I can’t use online pay, or over the phone pay. I can only go into a store and use the card. I don’t understand nor appreciate the fact you put your bill money on this card and then they lock it so now I lose out on my bill money!!! And Green Dot lost a customer. Unless it’s fraud activity, there’s no way they should be able to lock your account to ONLY in store use.

They claim to be the easiest quickest way to move cash between prepaid cards and online accounts. Once you purchase the card then there is reason after reason why you can't apply the money you just paid a retailer whom issued you a receipt for the transaction to anything. You have absolutely no access to the money you just untrusted them with. There is no live customer service especially not 24 hrs a day as they claim. No you have to communicate via the messenger. And the only thing they tell you to do is request a refund that will take 2 weeks. All this over a verification issue of some sort. Verify what I have. The card, receipt, my id, my bank info, my debit card, etc etc etc. Still nothing from Green Dot or MoneyPak whatever they call themselves.

I've had my Walmart Money Card for a few years. No issues. THEN I put $460 on my card to make a purchase. My purchase was rejected and my card was cancelled with NO explanation - not even a phone call! It took me two months to finally get a hold of a human. I was told to email my ID and that my case would be expedited. Nothing yet! They told me that they turn the money over to the state if my card "can't" be reopened. This is complete **! $460 is a lot of money! But they don't hesitate to keep charging their $5 monthly fee... I've already spoken to my family lawyer and am pursuing charges with law enforcement.

Ordered a Walmart MoneyCard on 06/29/2018 and activated my card with no problem. I set up a direct deposit for my school refund to be sent to my Walmart MoneyCard. I received my direct deposit and my card was blocked immediately. I called the number on the back of the card and was told to send in documentation supporting the deposit and my drivers license. I sent those documents in the same day. Called back the next day to see if they received the documentation and was told they didn't have it, I sent it in again and called. They said they had it and my card would be unblocked within five business days. I called back again the next day to make sure they had everything and to see if anything else was needed.

This company has been a nightmare from the start. The only reason I HAD to used it is because my taxes were forcefully put on the card. I didn’t request for a card from them, wondering for some time where my return is and it’s on this card that was supposedly given to me in June (it’s the end of August) and never was sent. Thought the issue was resolved. After a million tries to get thru to an actual non helping person it was ‘sent’ again & told to wait up to two weeks. Surely never came, get in contact again. They finally expedite it. Wow. It came, only to be locked after the first time I used it. LOCKED!

Green Dot blocked my card, on the phone with one of the ladies and she verified all docs they needed and wouldn’t lift the block after I told her I was late on rent and it was due today or I was going to be EVICTED!! What company holds people’s paychecks?! If it was a bank all you would do is confirm what they needed and the block would be lifted! Needless to say I’ll be on the streets with my 8 year old because they wouldn’t give me my check!!!

Green Dot Support I was a victim of a scam. The scammers called me pretending to be Southern California Edison and were threatening to turn off our power if I didn’t purchase a MoneyPak card and give them the number on the card. I reported to the police, the store where I purchased the cards and I filed a fraud claim report with MoneyPak. After several attempts to reach MoneyPak and Green Dot by phone, I reached Rizza in the Fraud dept who informed me that my case was closed due to that no funds were left on the cards.

I am very unhappy with this card. The maintenance fees and upkeep for this card are way too high. I have been trying to deactivate this card for weeks. Please tell me how I can accomplish this task. I don't want to be charged for a card I am no longer using.

I paid a bill and the money was taken twice, I called to stop payment and Green Dot wouldn't stop it. Now I have to wait for one of the transaction to be put back on card. Been a week now. I'll never use this ** company anymore! ** YOU GREEN DOT.

I had a dispute granted in the amount of $402. After receiving statements I noticed charges the same day as my disputed charge so I went ahead and filled another dispute using the same documentation I had sent in for my previous dispute... I want to know why my dispute got denied when my previous one was approved the charges were the same day.

I placed an order with Christianbooks.com on the 15th of August using my Green Dot Prepaid Card. As of the 16th; there was a secondary charge placed on my card for the order (which I knew there would be a "hold" placed until the payment was completed and items shipped); however the original hold was not released and is still showing as pending. 2 charges to my card, both showing the same amount to the same online retailer... However the one was completed and received items in the mail today. Why is there still a hold on my card...

This company has a block on our card. Our payroll checks were uploaded to this card. $1,500 is unblocked. I have tried multiple times to call the company. I have emailed all verification they have requested. My employer has requested a refund of the direct deposits and have not yet heard that every time I try to call the number it tells me to call back later or have exceeded my limits. We want our money back. Unblock my card or I'm getting a lawyer.

Signed up for Green Dot Mobile Deposit because it was supposed to be fast and easy. So far neither of which was true. Get your check deposited fast, up to 5 business days the terms and policies said, which was reasonable. But once I deposited the check on the mobile app I got an email receipt saying my funds would be available 11 days from being deposited, and that there’s NO option to cancel or expedite the process?! I immediately called customer service, two specialists told me there’s nothing they can do, much less give me an answer as to why my check is being held, and then hung up on me. I’ve never had any issues with Green Dot until now, very disappointed and completely appalled by their customer service.

Green Dot stole $2900 - I have tried for over a month for someone to call me back. I had a direct deposit and a security refund deposited to my account and then they blocked my card. I have tried calling and the automated system says “We realize you have called several times, if the issue is not resolved in 24 to 48 hours call back”. I have called repeatedly for over 30 days and still nothing. Now I had to pay an attorney to fight this. This is a terrible company! Stay away!

I feel like everyone should know what my family has been through!! They have the worst customer service! I used to praise these cards as we’ve had one for almost 7 years and just in the last month there's been one problem after another. We have our children’s social security deposits go on meaning my husband and I. Also my paychecks 'cause I work part time at Walmart! Now due to what their customer service rep told me to do my 7 year account was closed with no warning. So then they told me we could open another so my husband did. I contacted social security and had my children’s money rerouted to the new card but was told it could take a while so to cover my rent I took a loan out against my 401k and overnighted it.

Do not get this card at all. In April somebody stole my identity through this card company. I've been calling for 3 months for the bank statement for my police report. Every time I call I get a excuse of why they can't send it. They let somebody steal 8,000$ from me and now I can't even obtain a copy of the bank statement after providing endless details and documents to verify that I am MYSELF!

I purchased a card over 2 weeks ago. I got it so that I can start receiving direct deposits (this is my 1st job). I had to put $20 on the card in order to buy it and once I tried to activate it I had very limited use. Because I am 16 I was told that I could not reload or do any cash withdrawals with the card. This is not outlined in the information that came with the card. So they took close to $8 for the monthly fee. I am not able to use it ever again so why take anything from me? I called and had to act like I was calling about a stolen card in order to even talk to someone. She told me there is nothing they can do. Well I beg to differ. I know that it is only $8 but it's about the principal. I was never informed via their "terms and conditions" that I could not use the card because they have an age limit. So I believe it is only right that I get my measly $8 back.

Y’alls company is seriously making me mad as hell and about to make me cuss all of you out. I don’t even like to be this mad at people. It took me a while to finally register my card that I bought today. Once it told me I had $20.00 in my account and it sent me an email saying I registered, it wouldn’t let me make a purchase online, not even with PayPal. I was getting furious. When I called the support number, it kept asking for the last 4 digits. I’ve tried giving it the last 4 digits of my social security, card number, and the activation code on the receipt too and NOTHING worked! I’m trying to figure out why I can’t purchase anything with my card when I was able to login in and check my balance. Like wtf is with this?

Last month I was in jail. I got out to find 500 missing from my account. I tell them they sent me a new card and I paid 15 bucks to get the card fast. So they lock account own and it took 2 weeks to prove my identity. This month the ex used Western Union to get another 500. So for 3 days now they say they gave me the money back and I can use my card after I listen to a rude message saying they don't want my business anymore, I can spend money after listening. I listened 3 times. The stores say wrong pin number and credit transactions are declined. I was late changing my direct deposit info, but I already agree with them.

Two weeks ago today my paycheck was deposited to a GreenDot.com card through direct deposit. They CLAIM you get your paycheck two days earlier by using their card. The card was in Renee's name because of an issue with my bank where I had to close my account. I called to verify the funds were there (not two days early as promised) and customer service said the money was blocked. They told me we needed to verify identity of the cardholder and the person on the check. So I emailed a copy of our drivers' licenses as requested and both Renee and I spoke to them on the phone. They said it would take 2 days to review the documents. Fast forward 7 days...still the account was blocked.

Opened a prepaid account to help boost my credit. Made my 1st payment with a paper check. Made my next payment ACH through the same account. Now they have an issue and have restricted access to MY PREPAID MONEY, and want a voided check or bank statement to verify I paid ACH through MY account?? They are refusing to refund money until I send them this. As a previous victim of identity theft I find this highly unorthodox! Not to mention they did all of this via email, which any other card company will tell you they will NEVER do.

Green Dot has told me that my brother can't be given a permanent card due to not being able to verify his personal information. How much more verifying do you need besides: ss number, dob, address and security questions? Signature in blood? So far we have spent 80 dollars on 2 different cards hoping 1 would work. I have tried repeatedly to call the customer helplines on both the regular Green Dot card and the Walmart card backed by Green Dot. I either get smarmy recordings that hang up on me or in the case of WM card a person who can't tell me why this is happening. I am about to log a complaint with the Better Business Bureau! I am beyond frustrated and I demand some kind of action or refund!!!

I've enjoyed this card greatly. Hated to draw my money out but someone kept taking money out. Filed 2 disputes, my paper work for your fraud investigation is still sitting at post office as I sent it certified. Y'all denied my claim twice and never even looked at paper work. Still at po box. I did not make 445 dollars in video game purchase from Singapore. I have never felt more robbed than when y'all paid them twice and never even looked at my dispute forms that y'all required. I am a manager for Walmart and I will make sure people know this. And is ridiculous y'all told me charges came from Singapore but I must have zapped my self there in a hr from Pineville Louisiana if any. And I would like the info that you used sent to me as stated in your letter.

I have a Green Dot Card which was stolen. The thief was able to compromise their security to withdraw 600 from my account. As soon as I discovered my card missing, I notified Green Dot to shut off my card. I was told to send a letter with police report so that my money can be returned. Three open claims now all denied by Green Dot with no explanation. Sent Certified mail to Pasadena to ensure they received the letter and police report. The call center denies receiving although I have proof they did. The call center is in Manila. There is no corporate info or ways to contact management in the U.S. They are a scam company that does not honor their valid disputes. I will continue to warn people via mail, internet or whatever necessary to expose Green Dot for the Sham Company they are.

I completed info including email and phone number and paid $200 to start my account. They took the $200 and that was it. No card, no contact, nothing!!! When I try to call I am unable to get a live person unless I enter my 16 digit card number (obviously don’t have) or my social (which their system can’t find me under). If I do not hear from someone in the next couple hours, I will contact my attorney. I am tired of the systems that allow these cartels to steal our money! Go print more money like you’ve been doing, no need to steal from us. The cartel Central Banks and proprietors of own the printing machine.

I got the Green Dot card to give my credit a 20 point boost that I needed. I ordered it on July 6, 2018 and it reported on July 10, 2018 to ALL three credit bureaus WRONG. Green Dot reported my annual 49 dollar fee as my credit limit. My score dropped 200+ points with all the bureaus!!! It looks as if I maxed out a 49 dollar credit card (which I hadn't even received at the time). I called Green Dot and I was told that to contact the credit bureaus and send them a letter explaining what happened. Green Dot said they would report it correctly for Aug 10, 2018 and there is nothing else they can do to get my initial credit back to where it was before they destroyed it. But, the damage is already done. I now have to rebuild my credit from the dumps because of their error.

First of all, I realize everyone has to work; however, Green Dot should employ individuals who can speak clearly and effectively the English language. Every time that I have had to call in, I never ever have spoken with someone who is American. Secondly, I had a good experience for the first seven months of my use with my Green Dot debit card. However, during my eighth month, I experienced a problem receiving my direct deposit insurance payment. There has never been a problem before but all of a sudden, the representatives can't tell me when my money will hit or why it hasn't posted to my account yet. Bad business GREEN DOT!

O.M.G. Green Dot paid me my money and compensated me. Thank you Green Dot!!??

When I load money on to my card I then try to use my card to pay bills! Every time I try to use the card I get a decline notice. It won’t allow me to use the card until the next day. I end up getting late fees by my merchant! I called Green Dot customer service and it was terrible. She wasn’t listening to me and proceeded to repeat herself! Which explains the card and the level of service. Never using the card again. Just sticking with my credit union. Their fees are cheaper anyways! Wouldn’t recommend this card.

Have used this service for years. Never again!!! I guess they have a new policy where you have to upload your ID. Have tried several times!!! Still no money! If I knew this was the case, I would have never done this. The whole purpose of this service is the instant funds. Not to wait a few days. Now I have a past due bill because I can't get my funds!!! If my funds are not uploaded today, this company will be reported. Not only by the BBB, but my local news station outlets and my Neighborhood App. If you need your funds within a few days DO NOT USE THIS "NEW" ID METHOD!!!

I have a Walmart MoneyCard and Green Dot sent me a card to use, and it works just like Walmart MoneyCard. But they don't tell you as soon as you put money on Green Dot card they take 10.00 from you. What the hell kind of card is that. Steal your money right away, now that should be a lawsuit and a half. Any attorneys out there. I'm in if you need to sue these guys. ** card and company, go Walmart MoneyCard.

I’ve never had any money issues since I’ve banked with them. I get my money on time and my account explains everything well. I have nothing but good experience from Green Dot. The new stash vault is a good idea and helps save money.

I would like to express the fact I'm sure everyone would like to know before investing in a card through your direct deposit accts. I opened mine. Had several hundred dollars direct deposit into the account. It's been over 12 weeks I'm still trying to get my money. I've been calling and, sending email documents with no resolution. I never thought I'd have issues with a couple of card you could buy in the United States and at a Walmart nearby. I'm just putting it out there that somebody else doesn't have the problems I've had with your company. Thank you for everything Green Dot. Everybody you've been notified... Till it's resolved I'll be back to fill the world in.

Green Dot has had $800 of my money held for over a month. I made a transfer from Paypal and they flagged the transaction and wanted me to prove my identity. I sent my ID and never heard anything even after the 5 days they said it would take. Then when I called back, they said the ID was unreadable, and to send proof of my direct deposit. I sent both while on the phone with the representative and she said it was fine, the hold would be lifted in 5 business days.

Do Not Get This Card!!! My husband lost his card and now he’s being treated like a criminal to get a new one sent out. The card has been block for suspicious account after we reported it stolen. HOW? Once I report it stole the card should have been deactivated so who could have been trying to use it. Then the process will take a full month to get a new card. Thank goodness I have an actual bank to make sure our bills get paid or we would be on the street. I’ve been telling my husband that since he got the card to consider using a bank but he likes the option of getting his check sooner. And when I called to speak with a supervisor the person told me they were a supervisor. WOW. Never known supervisor to sit and take calls and just by my luck I got one and I needed one. Yeah right! She refused to get anyone else on the line for me. These types of experiences are uncalled for.

I tried to deposit money that was more than the limit you set on deposits. With no success. It became inconvenience. Is there anything that can be done about depositing more money than the limit set without paying bank fees for having to make several transaction. To get the money in one's account!

I had unauthorized charges on Aug 1, someone had gotten my card, opened a PayPal account and withdrew est $800. I called Green Dot, only thing they would do was cancel card and send me a new at $4.95. I called again the next day because the charges were pending, I was informed I had to wait for them to post. I then called back 3 days later to check on status and nothing had been done. So I filed a dispute over the phone and was told it would take up to 7 days for the money to be returned. So on the 8th I called again and was told I need to fill out a paper dispute to complete the claim. I was then inform it takes up to 2 weeks to process and 10 days for money to be returned.

My card number information was stolen! 2 purchases were made online with ASOS.com. I called the company to dispute. One they reversed but one had "left the building" they were unable reverse. I called Green Dot on July 10th. On July 24th (2 wks after my dispute) Green Dot "said" they made ONE phone call to the company. In chatting with the company I was told no one picks up that phone and there is no machine. ASOS only does business via "chat", email and social media. My dispute has been extended to 45 days! And still only 1 phone call has been made. This could be resolved in 5 min! No one at Greendot will fix my issue!!! Horrible service.

I like the service you provide and have no serious complaints. I gave you a 3 out of 5 because sometimes at cash registers my card doesn't work even though there's definitely money on it, and then I have to go and find an atm and get charged $5 for taking out my own money when I should've been able to use my card.

Green Dot has made my transactions so much easier. Great service, great card. I can use my card to pay online or on the phone. I will definitely use green dot in the future. My daughter in law told me about green dot, decided to try them out, I'm glad I did... Thank you!

I emailed your company a few days ago about difficulty logging in. I could still login, but it took awhile. I also told your company that it was crucial that I was able to monitor my account in 2-3 days because of a pending possible loan for a new motorcycle. It's almost like you did this on purpose, because I can't login at all now, and my 401-k money is supposed to be deposited on my card by now, and I can't login to my account to tell if it has. Please tell me this is just a coincidence, because right now I'm just short of being livid, and going to close this account out if this doesn't get resolved immediately.

I am currently having trouble logging in to my account, and over the next 2-3 days there will be over $2000 deposited on my card, and most of it is for a downpayment on a new Indian motorcycle. If I have problems getting that downpayment money off my card, that could be catastrophic. Also, could you please send me a new card, because after 3 years it's quite beat up, and I'm having difficulty with the card readers at stores now. As far as the card I get my weekly paycheck deposited on, I've had no trouble at all. I didn't care at all for your pre-paid credit card, and would never go through that debacle again. Thank you for your time. My current address is- Bradley **.

I have no issue with this card. It does what it says it will do and I never have to worry about a surprise with Green Dot. I like that they constantly have surveys to better their services so you can have an opinion.

Green Dot are thieves, if they can't verify your information especially after you send in a copy of your drivers license to them 5 times, and they completely block your card, then they tell you, "You can never have a card with us again." I tried 5 times to get this issue resolved, I still have money on this card, that I will never see again. The kicker is I'm on disability, that's all the money I get. Green Dot sucks, stay away from them.

I’ve had a great experience with my Green Dot card. I love the direct deposit option and love that I can get alerts letting me know when a certain amount has been spent. I love the ease of keeping track of what and how I spend money. I also LOVE that I can stash money in the vault and unstash it when I need to. The only two complaints I have is where I live there isn’t an atm that doesn’t charge a big fee for withdrawals. If I want to make a withdrawal from an ATM I end up getting charged 6-8 bucks between the fee from the bank and the fee from green dot. The complaint is being charged to load my card. If I have a paycheck and take it to Walmart to cash I get charged a fee then I get charged another fee to load it on my card. I realize that may be on Walmart’s end and not green dot's but it is annoying to spend 7.00 just to load my card. Overall though I highly recommend the card!

I like most everything about the card, except that there is a monthly fee. I had one before and if you deposited over a certain amount per month, you were not charged a fee. I really liked that. I have had this new card for about eight months now.

The card is great but I would like to update so I don't have 10 dollars coming out each month and it would be nice if you didn't have to wait a year to use your cash back rewards other that I like this card.

My experience with Green Dot has been good. Keep up the good work!! I receive my paychecks a day earlier than my coworkers, and my bills is withdrawn without any problems. I haven't had to pay any bank fees, that's great.

The Stash/Unstash feature is great, but it's frustrating when it takes a while for the money to move or appear. The time it takes to load transactions is ridiculous. I don't understand the Cash-Back Tracker. How do I've already reached the $100 but only completed 4 of the 12 months... I don't understand the benefit of this.

I think that there shouldn't be a fee or at least a smaller fee for the people who gets direct deposits. There are times when you take the 9.95 out of my account which sends me in arrears. I utilize your services weekly and this will be very helpful and a lot less stressful. Thanks in advance.

I’ve been having way too many problems which the app. Currently at the moment I’m not even able to move my money from the vault and am unable to even pay for anything. Not to mention half of the time I’m not even able to see transactions.

I purchased a visa gift card for my 12 yr old daughter for her birthday so I wouldn't have to worry about cash in her hands. Upon activating it so she could use it I was immediately charged 8$ for a MONTHLY FEE. This is on top of the 5 or 6$ I paid to get and load the card. This is ridiculous and I will never get a card from them again or load this card once the funds are used up.

I have had my card for close to two years now. I have not had a single problem with my card since I got it. I prefer my card over a bank any day. I enjoy not having to deal with overdraft fees these days. So I thank you for all your hard work.

Green Dot is an awesome card to have and a great way to earn cash back. Also a great way to keep earnings safe and secure. The only issue is the cap on the cash back earned, and would ask to be considered for only that to be changed.

My time with the Green Dot Bank corporation has been pretty good. I don't have to much to complain on the service is good, there are multiple locations I can deposit or withdraw from, I really love the stash idea that's on there to simulate a savings, and the app is very useful for paying bills and etc. On the contrary I don't like the fees that come with it while withdrawing Money. I feel like it would please customers more if those were to be free at certain branches or just free in general. I understand you are a business first so I understand the plus side to it and you guys do compensate the user by allowing checks to hit accounts up to 2 days in advance but those fees are killer. All in all, you guys are a bank I plan on staying with for time to come and I appreciate the business even with the minor remarks about fees.

I have been very pleased with Green Dot. I was nervous at first using the direct deposit from my check but it worked out wonderfully. I have traveled for work using Green Dot and it always worked for me everywhere. So many stores to go to add more money has been easy to locate. So pleased with Green Dot!

I like the ease of access to my card best of all. The mobile app is easy to use and secured. The card charges are fair and balanced, only feature I wish it also had was to alert me if something is denied or not paid, ie... if I don’t load enough money and a transaction I forgot is rejected. The card is accepted everywhere I have tried to use it.

Green Dot has certainly been helpful for me. I like that I get my money sooner through direct deposit. I also like that there’s a cash back option. It’s been a mostly reliable system for doing what I need to do. I don’t like that I can’t use my card with Apple Pay or that they haven’t started sending cards with the EMV chips and the account also doesn’t work with apps like Venmo. It works well with Cashapp but not everyone I know uses Cashapp. I need more flexibility with this card. It does what it needs to do, but for a fuller experience I’ve had to look into alternative options.

Why is it that when I make a purchase online, most of the time it automatically deducts from my balance, but other times it does not? Other than that I am very pleased with my card. Love getting paid a day earlier that's for sure. Thank you.

I usually don't have any problem but lately I have noticed a lot of hotels wont accept it for the deposit or for the room and that defeats my purpose for having it! Also I guess it can't be used to purchase gas because I have tried in different states even and it always says card not accepted! So my main use of it now is for hotels that do accept it and online purchases.

Love the convenience and ease of use of my Green Dot card. Customer service is always helpful and answers my questions and are willing to help with any problems that occur. Love the convenience of direct deposit and the ease of loading and unloading.

I have been unable to access my account online for quite a while now. Message says I will have a code texted to me to access. Never get code, no matter how many times I resend the request. Being a senior citizen and very busy, I don't have the time to continuously call to get my balance and history.

I am very satisfied with all the available options transferring money. I like the 100 cash back every 12 months. I needed this account many years back when I was too scared to use regular banks. I am very happy with the important and yet freedom you have with Green Dot.

I have had a good experience using this card. I used it for my direct deposit from work and now I am using it for my unemployment. Have not had a problem with it. Thank you. I can use it no matter where I go.

I prefer my Green Dot over any traditional debit card. Never have to worry about overdrafts and it almost always works every where. Using direct deposit makes it practically free. I would recommend my green dot card to everyone. Getting money back on the atm fees is also a big bonus.