Green Dot Prepaid Cards Reviews

I am Quentin **. My info for my card was stolen. Requested new card and now I can't activate my card. It says go to document. Upload and when I enter my card number it's does nothing. I'm highly upset and out of $600???

I call them. Machine says invalid card number even when I got one that has my name in the mail. Online keeps repeating the stupid verify identity then absolute nothing. I lost my money buying this card.

On 11/12/2018 I had to report my card stolen and due to this the Green Dot was suppose to send me replace card in which they took $5 dollars. The card was only suppose to take 7 to 10 days but here it is 11/25/2018 and still no card. I have money in my account that I can't touch and about to get paid again from my job. Customer Service has not been any help with this issue and very worried that my money is going to be lost in their system. I'm not a rich man and I need my money. Not understanding why it's so hard to send me my card so I can get my money.

I traveled to Canada for a family emergency. Prior to my departure, I contacted Green Dot to let them know about my travel itinerary and my final destination where my purchases will be done. The representative informed me that I could use my Green Dot Prepaid Card in Canada. I was concerned because the cardholder's agreement didn't specify which countries were or weren't included for foreign transactions... It just mentions fees and percentage.

Updated on 11/28/2018: Today I received credit for one of the cards in question. Hopefully I will receive credit for the one outstanding card. I spoke to them be a email and they say they have no record of the other cards transaction? Which is terrible because the Only time I was able to speak to one of their representatives he assured me that I would get my $100 refund when in 5 to 7 days? Later during our email conversation it was stated it they don't see any record of May speaking to anybody about that matter?

I was transferred to Green Dot by Apple to help me with a Apple Pay Cash Dispute. Apple said that they would be able to help me with this dispute. But once I got over to Green Dot they told me they couldn’t help me with a dispute. They said I would have to contact the merchant directly at (000)000-0000. I asked the customer rep. if she thought that was a valid number. Her response was, “I’m not sure if it is or isn’t”, I would have to call that number. It’s all zeros. It was oblivious she was talking to me like I was stupid and could care less about the customers. So I asked to speak with a supervisor, she placed me on hold for 30 mins before a supervisor got on the line.

I have been using Green Dot for a while now with no problems until recently. I used my card one day and the next day it declined with my money in there. Called customer service number. Couldn’t reach a live person. Was automated saying my account was closed and hung up. Had to go through Facebook to Messenger and after three days got a response automated as well then two more days later got a voicemail from an three digit number?? But left a voicemail with a number.

Went to order a replacement card since my strip was trashed and they blocked my card, sent me a new card, and blocked that one too. Now there is no way to reach a customer service representative because they refuse to talk to you with a blocked card. Not sure how this company is still running when they keep customers' money locked away with no means of being able to communicate. Worst card service I've ever dealt with.

Paid over $20 for this card, kept saying it was invalid. Called the number, still said it was invalid. It didn't work at all. Not even worth the money paid at all. It also didn't even put all of the money on it, it put around $9 instead of $20. It's a huge scam. Sticking with prepaid cards from now on.

If I could give it NO STARS I would. This card was the worst idea I ever had. AS SOON as I got the card and activated it they charged me a “monthly maintenance fee”. I can NEVER talk to a real person, you have to send them a picture of the front AND back of your ID before you can even use the card at all. Once you start using it they will freeze your account and say “it’s because of fraud” when it’s not. Even if you tell them it’s not they will still freeze your account until they “finish their investigation”. Meanwhile you can’t make transactions on it so you will continue to rack up fees. It’s one giant scam that I wish I never took part in.

I placed an online using order using my Green Dot pre-paid card. Within 45 minutes of placing the order the merchant cancelled due to not being in stock. I received an email stating order was cancelled and I was not charged. However, the funds came off my pre-paid card. When I called Green Dot I was told the funds would be refunded in 10 days. I called the merchant and they said they cancelled the monies on their end immediately. When I asked the Green Dot rep who else I could speak with or a complaint dept she said there was nobody else for me to speak with. I am trying to find out if this is normal policy. I cannot understand why it would take that long to give the consumer back their funds.

I get a direct deposit EVERY Thursday in my card, and this has been going on for years and now that it's Thanksgiving morning and I need my money. There is no deposit! Talk to customer service and they give me all sorts of stories then tell me they don't see my employer paid me this week and I would have to call them. Yea like I believe my employer did not pay me, and just like last year the funds will be there Friday instead of Thursday! Second time this has happened on Thanksgiving and they could care less. They are very rude and horrible to talk to. I have this card so that half my check is at least a day earlier than my regular account but it's not worth it to deal with this.

I have never had an issue with Green Dot, until now. I have always received my deposit Wednesday night Thursday morning no later than 4 am. Despite "FEDERAL" holidays. I needed my deposit to travel on Thanksgiving. It never came. Everyone in my office received theirs on Wednesday... Despite their different banks. Veterans Day is a Federal holiday. Had no issues. Labor day Federal holiday... No issues. But Thanksgiving... One of the most important holidays... And on top of it Customer Service could not explain why. Then block me from calling. I'm going to a bank next week. And tell everyone about this.

Ordered a card online Nov 1st and still haven't received it. Direct deposit is going through and now I have no access to my money. Customer support phone has no live person to talk to and would send a new card. Was forced to use/join social media sites, which I hate using and it still took 5 1/2 hours for a response. The response, send new card which I will receive in 7 business days. They said that 3 weeks ago. They have my money and I don't.

I called a few days ago to dispute and stop a monthly payment from coming out of my card. I tried to stop it thru the vendor directly but kept getting no response from them. We got it figured out. She recommended that I should get a new card. I said I didn't want one because it's only 1 transaction that I have an issue with. I went to the store to buy something and my card declined. I logged into my account and I do have money on it. Then I saw that they sent a new card. Now I don't know how to get my money out so I can buy the rest of the groceries I need for Thanksgiving. I never had any issues with them until now.

When there's an unauthorized transaction on your account it takes them 45 to 60 days to refund your money. The customer service sucks, everyone gives you different answers when there's a problem. Overall worst experience ever and will never do business with Green Dot again.

I have been trying to get them to stop payment on a bill pay item I set up on 11/1, and still hasn't been received by the payee 20 days later. I started calling on 11/15 and ZERO resolution. It takes less than 5 minutes for the least competent person in banking to put a stop payment on an item, and return the funds to the account. Really irate at this point!

Had this account for years. Someone fraudulently used my card. They blocked my account and said I could access my funds when the new card came. New card came and still can't get my money and when I call customer service it keeps disconnecting me. NEVER GO WITH GREEN DOT. THEY'RE FULL OF **.

Basically in a nutshell been trying to load a $500 MoneyPak card for a week now... MoneyPak which is owned by Green Dot or both a scam. They jam up your card purposely to get interest rate. I don't know what else to think... but all is well. I'm just waiting for a call from a technical team. They admit my MoneyPak card is good. The money is on it. It's not been used and my Green Dot card is good. Everything is good they say except I don't have my $500. So MP & GD are shady AF. If anybody from MoneyPak or Green Dot is reading this and could possibly straighten this out for me I'm all ears. How about just load my MoneyPak onto my card for me but y'all can't do that because it's an internet-based blah blah blah. WTF ever. I'm at ** for 1 more day at least. My service ends midnight tomorrow ...because I'm broke now thanks to GREEN DOT.

I purchase a MoneyPak. All the information was done correctly then their system said that there was fraud involved with the Moneypak and I needed to request a refund. Now my $500 is Sitting In Limbo. There's absolutely zero customer service for MoneyPak. The customer service at Green Dot was absolutely zero help since they hung up on me twice. Would not let me speak to a manager. I have had so much trouble in the recent past with Green Dot that I am seriously debating canceling my account after almost 5 years. Their customer service will be the end of Green Dot and if I don't receive my $500 in 2 weeks I will spend $5,000 to get it back just to prove I'm not a pushover and they can't get away with whatever they want. They have offered me no recourse to the problems I've had and have been rude every time I spoke with them. What a shame. Just ridiculous.

I'm very concerned and upset that Green Dot bank has blocked me from my account and funds after I just got paid and the holidays are coming up. I've been using the same card for years with no issues until this major issue now. I have bills to pay and children to take care of and work hard for my money. No one will talk to me over the phone and help me to understand what is going on! I need answers and access to my hard earned money!

I received a direct deposit for financial aid from the college I attend. The deposit was marked as suspicious and the account was frozen. I have sent my state ID, school ID, and a letter confirming the direct deposit to the fraud department. The customer services reps are rude and have no compassion at all. I am a tax preparer and in the past have advised many clients to use Green Dot cards, I will not do this in the future. My direct deposit was over 5000.00 and I really need my money. What they are doing has to be illegal on some level. Every time I call customer service I am put on hold and then told the same thing every time, they request the documents that I have already sent them 7 times. Do not use this card.

Trolled the internet for contact info. Finally get ahold of someone and not a recording and I got hung up on. Then I have to go through what seemed to be 3 or 4 reps. Become what I thought was going to be some help and I get directed to a web page that I could never access. And that was this morning and now it's 4:30 and still no change. All I want is to upload my ID so I can get my refund that was credited back to my account that is still locked. And if that's not bad enough the new card they issued me is locked too because they linked it to the old account. Frustrated. Omg. Help.

This company does not offer any consumer protections for disputes with merchants. Every card company I’ve used, whether credit or debit, has offered the ability to dispute a charge with the merchant if the product was billed but not received. Green Dot specifically only permits disputes for unauthorized purchases and does NOT permit disputes for authorized charges where the services/goods were not delivered.

Went to Walmart to load my card amount 60.00 to purchase a gift for a baby shower. The money was loaded at 8:21. Went to pay for the gift. It declined. I called Green Dot and the man told me he could not find where I loaded money and that I would have to wait few hours. Okay a few hours have come and gone, now he tells me that I can get a refund but I will have to wait 2 weeks. On the phone as we speak and no one will take my call. What kind of customer service is this!!! These foreigners is really disgusting and pernicious... I will be deactivating this card and they will not have to worry about stealing my money!! 11/14/2018.

I lost my card. Now they blocked my card. I have to prove my identity. I haven’t received my card so I can’t upload my photos because I don’t have a card. I can’t talk to anyone about this. I have no idea what to do. They have 200.00 dollars of my money and I can’t cancel my account because I cannot talk to anyone. Can anyone help.

I loaded $50 on a Green Dot card. I tried reloading the card that I just bought and I could not reload. Called the 1-866 number to speak to someone. You can't even get to a live person unless you press lost or stolen card or did not receive card in mail. Their customer service is horrible. I told customer service that I need to use the card today and add the amount that I need and I hear is "I am sorry. We can send you out a check." First off did I pay you with a check? I paid you cash so you should give back what was given. I WILL NEVER EVER, EVER USE GREEN DOT PREPAID OR ANYTHING THAT THIS COMPANY IS A PART OF... I give 0 star. Bad customer service. Bad manager manners... Just bad!!!

I bought my adult son a Green Dot prepaid card for a trip he is making so that he can budget his funds while away from home. The plan was for me to reload the card weekly. We registered the temporary card and send pictures of his license to verify his identity. After sending pictures of his license, we received an email that they couldn't verify him and the card would never be reloadable. I attempted to call to resolve the issue, but cannot reach a human and can only get information that is not useful. I then emailed and received the same response as well as the customer service person who responded can't view the reasons why. I feel as though the customer service is non existent and this was a waste of money. There is no way to actually resolve an issue such as this. The budgeting solution that we should have for some very high fees isn't existent and no one at the company will assist.

I cancel my Green Dot Platinum card September and I received a letter October 5th saying my account was closed but I never received my check for the money I put in the account. Now I am getting the runaround trying to recover my funds. I review my account and the money is in there. What is going on?

I have used Green Dot for years and haven't really had any problems with them until recently. I've had to buy some MoneyPaks while traveling and while I went to go try to load them it said that there was an issue or suspicious activity due to previous load attempt so I tried to have a friend load under their card so they could give me the cash. I tried everything and it will not work. All it says it I can do is request a refund. So I requested a refund and the 1st few refunds that I requested well I only got 2 out of 3 checks. And I have several more Green cards that I had loaded... it's kind of my savings account.

Green Dot Cards are used by a few employees at our company. Green Dot has been known to make up a random issue and call it 'suspected fraud'. They'll then block the user's access to their money. Additionally, they will 'freeze' any money deposited into that account and make the user's SSN unrecognized by the system. Doing this prevents the user from not only accessing their money but also prevents them from getting through to customer service. Customer service requests are only processed with a valid 16 digit card number and/or the member's SSN. Once they claim a suspected fraud, the card number and SSN become invalid entries on all Green Dot Systems. We've been fighting the release of over 1200.00 on one member's account for over two months now. There is no recourse available to record valid grievances against Green Dot. CAUTION:.. DO NOT USE GREEN DOT IF YOU WANT TO KEEP YOUR MONEY.

They have failed to send my card to me and made it impossible for me to log into my account over the phone or online. The system no longer recognizes my information. Due to monthly service fees the longer they hold the funds the less money they have to give to me. It's been 10 months... this is theft not a service!!! These are thugs running a scam not a service... STAY AWAY!!

So I finally got ahold of a representative after weeks of trying to find a number and they told me my account was temporarily blocked due to a MoneyPak fraud. I questioned him on when and how this happened because I was not aware of this. He could not give me a straight answer. MoneyPak is the only way to load cards so I don’t know what they expect you to do.

Pick a different prepaid card. I called 3 weeks ago to dispute a transaction on my account. The lady on the phone that I hardly couldn’t understand shut my account and told me my reminding balance will be sent to me. That’s been 3 weeks ago still haven’t received it. Not only did a stranger got into my account Green Dot going to keep the rest I guess. This company is so messed it unreal. Oh they send me a nasty letter turning it around on me and as if it was my fault it happen. I will never use this company again.

I’m appalled by how I was just treated by what I was just told was your highest level of escalation. Your company stole money from me and I’m being treated like the culprit. I will at this point just file suit against your company, I hope my little 20.00 makes a huge difference in your billion dollar company.

My account has been blocked for months. I basically received my personalized card and activated it. As soon as I did that my account was blocked. I sent my driver's license pic as asked to do and still nothing. I have read so many similar reviews. I think they do this in order to steal people's money hoping we will just forget about it. I don't have much money and I'm a single mother. I need my funds and this is very unfair and illegal. I'm going to contact 7 On Your Side to expose this fraudulent company.

When I signed up for the Walmart Money Card it came with my personalized card and a pre-filled direct deposit form. On the form there was a Routing number and a Direct Deposit Account Number which was 17 digits (and the form also stated “last 4 digits of card is **). I submitted that form to my employer so I could get direct deposit. I got one direct deposit on 10/25 from my employer. On 11/1/18 my second direct deposit never showed up so I called Green Dot and they told me to get a trace number from my employer (my employer does not have trace numbers for direct deposits) and they also told me to interact with the automated service to get my routing and account number.

I loaded $40 on a Green Dot card. Set up all my I do online. I tried doing a purchase online. Declined. Had the card, never used it. Went to do an actual store purchase. Declined. It was $40 so I WAS REALLY IN A HURRY TO CALL GREEN DOT. I tried calling Green Dot and by my surprise no money on my card and couldn’t reload card. But wouldn’t connect me to customer service. All Automated. Do not load money on this card. Cannot get ahold of anyone when you need to. I would give it no stars but I cannot. I have it mark a star. :(

This is disappointing to see a company like Green Dot do this to me. The card I bought I could not register it. I tried. When I order something Green Dot declined my order through Amazon. They have no way to contact them at all. I am not happy about this. You will hear from me again. This is not over.

This all started with my dog eating my card, I called for a replacement in the beginning of the month and never received anything so I called again after waiting 2 weeks for the card to show up and paid a $4.95 fee to become one of their VIP members and expedited shipping... boy was that BS. It was never received again. Not to mention every time I call they say, "You will receive this in 7 days" then I have tell them this was expedited. I have gotten several different answers from multiple people. I was told it would come on 11/1. Never came. 11/2 never came. 11/3 never came. 11/5 still not here and I have been told I would be contacted by a supervisor. That has not happened either. It has been over a month I have no card and Green Dot cannot get me a tracking number for the card nor my money in their bank. They have made me late for rent and other bills. All I can say is I hope they have a great attorney because I am coming after them.

Purchased a Walmart Visa Gift Card around the holidays. Finally went to use it in May 2018 only to find out that there were two charges on the card that I did not make. I immediately cancelled the card and submitted a dispute. I received a partial reimbursement on the balance that was left on the card at the time I cancelled the card. Then in August I emailed them to find out the status of my dispute, which they never answered. In the interim I had been checking the balance on my card here and there, and finally in the beginning of October I saw that the funds for the two charges I disputed were returned to the card but the card has been cancelled so I cannot use the funds.

I got the Green Dot card for my holiday shopping and it has worked out great. I put what extra money I get on it and use it for gift buying. This has worked out great. Have told my sister she should get one.

I don't like this card and I am getting rid of it after being a cardholder for so long. Between the monthly fees and the fee every time I have to put money on my card I am losing money and I am fed up with it. I will never recommend this card to anyone. I have been a cardholder for many years thinking it would change and I'm still dissatisfied.

As a long standing customer, I believe that Green Dot should provide one set of complimentary checks, other than having to pay for them... I believe too that Green dot should remove some ATM fees. Also, as a client Greendot could provide some loans, such as car, home and some additional services. That would be great...

I'm very satisfied with the service I get from Green Dot! I recommend green. Everyone I know. I'm even got their prepaid credit card and I'm very pleased with the service you get from that too. If you don't have either one I recommend you getting one.

I think the card is good. I use it just for online purchases but it's kind of expensive and I might look for a cheaper one. Last week I added some money and Meijer charged me $4.95 to add money. That never happened before! When I first got the card I was charged $3, but only the first time I loaded money to the card.

Well I got this card so I could pull my check out two days early. I loved the card until you decided what I can do with my money. I have pulled my whole check off the card for at least seven months and now all the sudden I can't. I don't think it's fair at all so I am probably going to switch to a different card that I can take it all out in one day. I am looking around now. I have direct deposit so it might take a bit to change all of that but I am not happy with Green Dot anymore. I have tried to change my phone number and no one ever gets back to me.

We already pay you 10 Dollars a month For your service. We Should NOT be Charged Another fee just because we take money out of an ATM along with their Fee. It's wrong and just outright taking more of your customers money for Yourself. That's one of the main reason you Don't Have More Customers. Everything else is Perfectly fine.

I love my card. Works great. Would love it if you made a card with the chip!!! Also need to replace my card because I have used it so much. Love getting my deposit early. Would recommend to everyone!!!

I love the service I get with my card. My only complaint is the way I have to dispute a charge. It needs to be easier. And able to be done on the app on my phone. But other than that. Your company and cards are amazing. Thank you for letting me be a loyal customer.

My family bought me a MoneyPak to load my debit card. The card failed to load so I called customer service and they informed me I reached the maximum limit in 30 days to load the card but if I have a friend's card I can load to load that. I tried to load my friend's card and it was denied for suspicious activity. Now I need my family to request a refund because I tried to load my friend's card like customer service advised me.

I wish when getting a card replacement there is an option for expedited shipping. The track your new card feature would be great if it worked. Other than that great experience. I wished the platinum Green Dot credit card account was linked with the prepaid card to shift money around.

I’ve used Green Dot a couple times but never as a main source for my income. I like the ease of getting my Direct deposit a day early and also being able to write checks with this account. Paying my bills on time has been awesome with the Pay MyBill feature and now being able to stash money away in a separate account within my account has been great! Also loving the fact that I can earn cash back as it’s a nice bonus to have $100 to use at the end of the year. It would be great if we could increase this amount! Green Dot has been beneficial to me getting back on my feet with my finances and being able to take control once again!

Website could be more easier to use. It's really hard to find what you need help with. Like I need to replace my card because of wear and tear. It took too long to find out what I need to do. Other than that it's great!

I love the savings/stash option now! The only things I wish were improved is maybe the app itself. It’s a little dated looking and the transactions option it’s fabulous. You can’t look for certain dates, you have to sift through and it doesn’t even have a lengthy amount of transactions that you’re able to view. I’m also wondering about how everything is going to chip reader now and how that will affect things.

Very happy, it’s convenient and easy to use. The app works great and is easy to navigate also. I would definitely recommend to my family and or friends who need a card and don’t want to deal with the bank fees and trouble.

I could not be more happy. I will never use another card or service with my account and money. I have never had any problems with my account or customer's service. I have always received the help I needed. I am grateful and appreciate my opinion mattering.

I have tried, numerous times (more than 5) to send in information about apparently fraudulent charges. I gave my card info for "FREE" verification service and I had the following charges: 10/30/18 TRANSUSER.COM Purchase (Pending ) - $1.00. 11/1/18 CNTMVE.COM Purchase - $39.99. 10/31/18 HGFSTV COM Purchase - $39.99. Each time I tried to send it, the site says it is unable to process at this time. I am disgusted with the problem, as I have tried at all hours of the day and night. Can someone contact me via email and solve this issue? If it is resolved, it would significantly improve the rating. I might also note that I received a very delayed response to a questionable charge attempt which I actually made, so it wasn't until I returned from an 11 day trip that I discovered the problem and got the card reinstated.

I have been truly pleased with my Green Dot account. I use it for direct deposit and my auto pay accounts. Loading it is easy at various locations for a minimal fee. I have the convenience of a credit card without the hassle associated with their use. Thank you for making my life less complicated. Blessings to you.

I am not sure what has been taken place recently but I am very annoyed and aggravated with this service. I can't access my money, every time I check online there is a different and wrong amount posted. It's beyond aggravating. I cannot pay my bills on time which is causing extra to come out of the mouths of my children.

I enjoy the ease of this card. I do wish that reload fees were lower because I can’t always use direct deposit. I would also like more atms and the ability to reload at the atm would be helpful. I do like the vault feature.

I've had my card for almost 6 years now. I wish the cards had the chip feature because my strip is worn out, name removed from the back because of constant swiping for 2 plus years now with the same card.

I love the card. It's helped me many times. However, if there's one thing I can request to improve would be to have more cash back with my purchases. $100 annually is great but, once I hit $100 it stops. And it doesn't take long for me to get to that point. I wish there was potential to earn more cash back at the end of the year because it would be more of an incentive to use my card more often, rather than use my American Express. Where I do earn cash back all year long. Especially since I don't have direct deposit through my card I have to pay $5 to reload it every time. That would be ok if I knew I was getting money back for my purchases via card payment. Thanks for reading.

You guys never got back to me to explain why my account was closed after I just requested a new card. Never got my new credit card either. So to make payments I have to request a cashiers check EVERYTIME. Never got my checks in the mail. I could never get a hold of anyone on your end. Hate your customers service.

Service is simply decent. Have nothing to say otherwise. The text responses to account activity could be a lil faster but other than that I have nothing negative to say about the Green Dot card service. I Barrie Alan ** simply stated endorse this card.

Enjoy cash back rewards, I was able to redeem my rewards on my birthday, and they were available immediately! I have had this card for years, I also have the Green Dot Platinum Visa card to help rebuild my credit.

I’ve had my card for a while now but it’s starting to come apart and I would really love for y’all to send me a new card so I can continue to use Green Dot or please email me a way to add a new card to my current account so I don’t have to change my direct deposit or anything else with it. Thank you.

My card was blocked for no reason and it was claimed I have to turn in some documents on my previous called but this was not mentioned to me on no phone call when I only called for my balance... And I have turned in my card id and have yet to hear a response through email. I can't talk to anyone and they have been very rude and unhelpful. I still have no access to my money. I'm going to sue them... FRAUDS.

I have been a Green Dot customer for 8 - 9 years, with no issues. However, I purchased a MoneyPak on 10/28/18 at 9:23 am. It is now 11/01/18 at 10:02 pm and I have been unable to load MY money to MY Green Dot Card. I have lost count of the attempts to load the card. I always get the same "Deposit Failed" message. I have lost count of the number of phone calls I have made, I have lost count of how many Customer Service people I have spoken with, I have lost count of how many times I have answered the same questions, I have lost count of how many times the customer service rep has read to me the exact same reply from their script. Yet, I have no answers as to why I can't load MY money to my card.

I called because I canceled an order 10/25. Here it is 11/01 still no money! So I call customer service and of course you get agents that barely speak English. I am then told I have to wait until 11/7! I requested a manager and got Gary#**. He tell me to wait 2 days for a callback! After refusing he hung up on me! You are to NEVER hang up on a customer! He was very rude and disrespectful! If you continue to hire these people you will be losing a lot of customers me and everyone I know being some of the few! Very unhappy. Soon to be former customer!

Non Disclosure: I purchased this card with the express purpose of paying for a particular purchase online. After calling in to register providing personal information through their automated system. I was told they were unable to verify my information and that the card was activated but could only be used at POS purchases. The only reason I purchased the card was to use one time online and nowhere on the packaging does it say you can't. The packaging says this card is available to use immediately after registering. They use subterfuge, automated customer service and slick wrappers to trick you into purchasing. I was able to reach their corporate offices and requested immediate cancellation of this useless card and my refund. DON'T BUY THIS CARD, IT'S A SCAM and the customer service numbers are useless. THEY WILL GATHER SENSITIVE PERSONAL INFORMATION AND SELL IT.

This makes the third time within a week that I've tried to transfer money from my vault onto my card for spending and once I'm transferred it disappears and is never on my card and is never heard from again. I've tried calling Green Dot helpline to no avail and it is getting real tiresome.

Suppose to have paycheck direct deposit on October 26th 2018. It's now November 1st. My direct deposit is still not on my card. I have called several times. Cannot get any answers. Rent was due October 31st 2018. I want my money! I need my money! I can't get any more specific!!!

I purchased two MoneyPaks to upload $700 because the max is $500.00. I tried to access my funds on the Green Dot website. It required me to upload my driver's license. I did it not only once but several times, as I got prompts saying the image was not clear. So I went through this over and over, then finally got "upload successful." But when I tried to access my funds to transfer to PayPal and pay bills - I got messages saying my ID was not verified.

Purchased a card to help son during a college financial issue. (It's college...it happens). Figured that he could get the funds immediately on his debit card. On Saturday at 1:30pm we purchased the card. He set up the account shortly after. First, it couldn't verify his phone number. It has been his phone number for 11 years. We kept trying and trying to get it to work. Finally at 12:30am (yes...almost 12 hours later) his phone number is verified and he's able to transfer the funds.

My experience with Green Dot has been nothing short of awful! They've locked my account without me knowing and I had to wait almost 7 days for my account to be unlocked. The issue was a few charges totaling less than $1 that I called to report. The customer service rep who helped me thought the only solution would be to reissue me another card. Which was fine at first but the rep neglected to tell me that reissuing a new card would cause my account to be locked and I would not be able to have access to my funds. This would've been important to know as I didn't have cash on me, and who can go 7 days without spending money? I couldn't get gas, or necessary things for the 7 days.

I have disputed transactions 5 times with this company and have been denied. Sent paperwork in showing I was in the hospital and they want receipts. Got a lawyer now trying to get my money back. AWFUL! This is absurd. We now have contacted the ATM company who a lot of transactions were performed through and got a letter from them stating the standings of the investigation which they found in my favor. Green Dot, on the other hand, wants receipts that I would not have because I did not do the transactions.

The card says "Simple fees. Nothing hidden." on the back. The underneath is a huge bunch of not simple, hidden fees. I thought whatever, it's a prepaid card, annoying but fine, I'll pay them what, some outrageous 2 bucks for this nonsense when they have no overhead. Then I look and it says 7.95 per month. Wait... what? It's a prepaid card? Whatever, fine, 10 bucks, totally outrageous, but I need it to buy things online.

Customer service is horrendous. Card compromised, sent a new card 4 days after initial contact 10/16/18. Never received the card! 10/30/18. Ordered another card. Can't understand their customer service people (India). Expedited shipping is $15 for their incompetence.

Recently I decided to make a phone card payment by putting some cash on one of these gift cards. I purchased the gift card in CVS. Green Dot has ad saying their card can be used to pay bills online, etc. In short- it promises ease-of-use for anything, just any other card could be used. It also says something about upgrading your card so you can reuse it again, but that you would have to do that online.

Updated on 11/13/2018: I did my taxes on TurboTax and my refund was supposed to be put on a Green Dot Prepaid Credit card. I never received the Credit Card and They told me my funds are depleted. So I wrote the Better Business Bureau and Green Dot responded with a phone number to contact. And if you dial it no one answers and it goes to a voicemail that says, "We are only open from 9-5" and to try later and it hangs up. My refund was over $3000. Must be nice to steal from people who had plans for that money. I would never recommend using TurboTax or Green Dot. Their customer service sucks.

I recently had some fraudulent activity on my card, and called the bank IMMEDIATELY when I woke up on the date this occurred 10/19/18. They told me I had to wait until the charges posted to my account. Fine. I waited, and when they did, I filed a dispute. I sent in a police report and any relevant information I could gather from the charges, which totaled over $827. I was told today, 10 days after the charges, that the dispute is denied. Now, I’m having to try to find a lawyer to recover my money that was never authorized to begin with. This is terrible and put me in a horrible situation, after I’ve been trying to repair my credit for months, this has set me back yet again. Don’t recommend this to anyone.

I received two 500.00 MoneyPaks from my Brother-in-law. The MoneyPaks were purchased to help make payments towards my Granddaughter's School clothes. Four times I provided my Personal information online to obtain a Secure Login for the Green Dot MoneyPak website. Four times the site failed due to technical problems. The fifth time my Info. went through and Hurray I was approved. I was sent a nice official email congratulating me on obtaining my secure login and explaining that I would now be able to load the MoneyPaks to my card or a friends.

Bought $50 prepaid reloadable visa card at Walmart - unopened. Still have receipt - need REFUND! Bought wrong card. SPENT over 3 weeks trying to contact Green Dot - MIA! DON'T EVER BUY THIS CARD!!! HELP SOMEONE!!!

This is the fourth week now that I have not been able to get HELP to unblock my Green Dot card. I am beyond angry that NO one can assist in retrieving my hard earned money! It is very dangerous to play with people, their minds and their money! I wouldn't recommend this company to anyone NEVER. I just want my money by all means necessary.

Well I lost my card then I canceled it. I paid $5 for a new one Then I paid $15 for a three day shipment via FedEx then I tried to activate my card and they told me to send a copy of my ID via email. My SSI is deposited into my account which helps me pay my rent and my rent is due NOW! They are withholding my government funds in which a law firm told me and social service department said They can't by law. They have done this to me before and I lost my place because of it. Now I'm taking this legal. I'm not afraid and I suggest others do it too. They absolutely don't care for their customers so someone or we all can stand up! My name is Brian **. Phone number **. How Green Dot contact me by 2:00 PM. Thanks. Just want what's right and mine! My email **.

This company is ** horrible. I paid cash for 3 Green Dot cards, cash which is my money and now they have a hold on my accounts for unknown ** reasons. I uploaded all my documents and still have the hold on my account. I just want to say again I paid cash and now can't use my money. I can't get a live person on the phone, I can't get an email back from anyone. I can't get my account unlocked. WORSE ** company ever. We are a company and as I type this our company corporate lawyer is filing a lawsuit in California against this scam of a company.

Updated on 10/29/2018: I finally got a hold of an representative and they informed me that they closed my account and I have to wait weeks for refund check in the mail. Which is not right whatsoever. I didn't even have the option to close the account and I am a single mom. I need my money now not in a few weeks. I already waited over a month. Worst experience ever.

I had filed a dispute. $488 was taken off my card and I haven’t gotten one penny back from Green Dot. Have anybody else dealt with this? I’ve called and called and they give me different excuses. I was wondering would they give me my whole $488 or half and when should I be expecting the refund back?

Talked to the same female- told her the same info- she checked the refill pak it was still good- she said to go load it! I told her I couldn't load it! I had her take off all additional cards from my account. Went and tried to load it again- same thing! I called her back- she said I needed to make a secure login on the MoneyPak site! I did that about 20 times and it kept saying the information wasn't saved to do it again!

They were supposed to make people’s life easier. But they make it so complicated. Please stay away from their services. Nothing but headaches. I wish I took the time to read their reviews before buying their stupid cards. It doesn’t worth it.

I tried to call him back today and take a deep breath and try to see if I can get them to work with me on this once again. They did not want to help me at all. He refused to help me. They told me lies last night employees everything last night and then lady has it as to tell me she's going to just hang up the phone on me now. I've never been treated so ** by one company before. Under cardholder agreement it clearly states that they can transfer a balance to another card. You don't want to do that. They refuse to do it for some reason. I don't understand why they keep on telling me that now my refund will be processed and should take 2 weeks to be processed. Now it's in 2 weeks to be a check now so just holding on to my money. They don't want to help out it all. I've never been treated this bad.

Hi. The other day I put money on a Green Dot cash back debit Visa card. I CAN NOT GET my money off this card. It's no one I can speak with about this issue. Am a single mom. Keep saying invalid card. I look online my money is there. I tried everywhere. Can someone please help me asap?

I was told to spend at least $1 to see if their system will reset on their end... AND IT DID RESET. I THANK YOU FOR THE Supervisor with the employee number #** for excellent patience while dealing with a lot of passionate yelling on the phone. She never became disrespectful, nor unprofessional. And this is why applaud with 5 stars.

I made a purchase with HSN on the 24th of October. The merchant HSN cancelled my purchase and sent notification to Green Dot. I contacted Green Dot on 10/25 and was advised the I have to wait til 11/7 to get my money back, the payment is pending. I contact HSN and they ask for me to give it until 10/27 and if they have not released my funds to call them back and they will send another communication that the pay My is canceled. I check this morning no refund so I call HSN. While I’m on the phone the 2nd communication is sent to Green Dot. Mind you this has bothered me so bad that I read their terms and conditions last night and nowhere does it say you have to wait 12 days to get your money back if a Merchant cancels your order!!!

I loaded my card and started to use it. I noticed extra money was missing so I checked online and notice a strange $1.50 pos domestic fee per transaction. I made online purchases as well as in store. Not sure why I'm unable to get in contact with these people. Im no longer going to used their unsecured credit card. This was terrible to experience all those fees and no one can speak to you in regards to any your concerns. Don't use this company at all. Hidden fees no customer service to speak to whatsoever. No one to mail you back.

I have the Walmart money card through Green Dot. I paid 18 dollars to have a new card FedEx'd to me just to have them lock my card pending identity verification. Why does it take an additional 2 business days to unlock it? If you lock someone from their money, you should have a way to immediately unlock it. How can I pay my bills. Will be filing a BBB report. You need to change this practice.

Never have I had any issues until today. So my employment check has been deposited, and to my surprise any transactions I try to place are declined. It's going on 2 hours and I still can't get anyone on the phone. This is horrible and unacceptable. Available funds and I'm unable to pay my bills. Rent is due. Come on Green Dot!!! Really!!!

I have had this card for many years without problems but lately have had issues and have no way to resolve them as you can NEVER speak to a person. I recently tried to buy something and the card was declined yet there was money on it.

I've been using Green Dot for a few months now and I haven't had too many problems. However today after loading my card with over $100.00, and I got to the register to pay for a $2.00 purchase, my card was declined!! I tried contacting customer service and I just keep getting hung up on!! This is sick!! I have bills to pay and this happens?! Do you know how embarrassing and aggravating that is?!! SMH. Never will I deal with this bank again!! Give me my money!!

I had never had a problem with Green Dot until I lost my Uber Debit Green Dot card. I called them to advise them that I lost my card and could they send me a new one. They then blocked my account for no reason and made me upload my driver's license and email it over 17 times and it has still yet to be reviewed. I will never recommend them. It has been a nightmare. I am still waiting. If I didn't need my money I would cut my losses.

I have been going through Green Dot for five years. Never had a problem. Have my paycheck direct deposited and my worker's compensation deposited. Recently I misplaced my card and then realized to get a new card I would have to change my address because I had moved a year prior. So they sent me new card and it is blocked and I cannot get it unblocked and 3000.00 is in limbo. I don't know what to do... Do I file a complaint with the attorney general? How long does that take to get my card unblocked? I have bills to pay and this is ridiculous! They wanted me to upload my ID and I did like 20 times and they are saying each one was not accepted. Seriously. WTF!!! What do I do now? I need my money like yesterday.

On October 18th I paid a bill with the wrong card. I quickly called the merchant and had them reverse that transaction for $344. I waited 24 hrs to see if the funds would reflect my balance. NOPE. So I called that Friday just to make sure whether it was going to post as a credit or a refund "Ann" said "sorry it's still pending BUT it will post 10/22/2018." October 23 I call back and told them that the transaction was now showing NOWHERE on my account, to which they replied "no but it is showing on my end still pending maam. Please call back on the 25th so we can file a dispute if the funds have not yet appeared on your account."

I host retreats for my business. I use WeTravel as a booking agent. This was my first time transferring money from them to my Green Dot account. They use Stripe to issue payouts, and Stripe processes the payouts as "refunds," even though that is not what they really are. Green Dot froze my account because there was no original transaction to match the refund to. I get that, I am okay with that. BUT what I don't understand is that NO ONE will speak to me about how to fix this problem. All they keep saying to me is they need an original sales receipt for the purchase from We Travel where I have been refunded--even though I DO NOT HAVE ONE BECAUSE THERE WAS NO SALE!

I had a fraudulent purchase on my card on Oct. 5th. I called Green Dot and was told I would have the funds Oct. 19th. I have called several times and now I was told it would be November 8th I would receive funds. I did some research myself to where this transaction was, Green Dot was refunded my money on November 18th. It is now Oct. 26th. I have used Green Dot for over 10 yrs. I will not be doing business with them any longer!!!

Their hypersensitive "security" will drive you nuts and then their customer service to resolve your problems will drive you over the edge. The most incredibly inconvenient set up I have ever been exposed to. I have used the card just once and on a second purchase and a second money transfer into my account by the same person who opened my account in the first place it triggered the "enhanced" security program freezing and blocking the account. I am in my second week of fixing this BS with absolutely no help, replies or emails from Green Dot. I can't even access the lousy thousand bucks that's in there now. It's outrageous. I can't wait to have this behind me and they as well.

Long story short it's been three months now my new Uber bank card Green Dot... I had limited money. I worked really hard. I made good money. As soon I transfer my Uber account into Green Dot card last 4 of card ** every penny I put to work to cash out so I could pay few bills and invest the rest on my Uber driving. But Green Dot blocked account for no reason. When called they say they need pay stubs and my driver licence so I provide to verifymydocs@greendot.com. They say it will take 3 to 5 business days. They didn't gave me reason why my account is blocked. I waited. I couldn't work. 10 days passed by. I called them. They say 3 more days - then 2 days after - then 24 hours and then nothing happen. I kept calling. It was going to recording message. I lost my place. My wife went to her mother's and I start in living in car.

I uploaded money in the account yesterday and today I was trying to withdraw money from the account and it decline me more than once, I been trying to reach customer service and all I get this a auto mechanic system relay. It's easy to upload the card but it hard to withdrawal money and get a live representative to help you!!! Poor Service. What a scam.

I had stayed at a hotel over the weekend. The receptionist at the desk realized she had charged my card too much and immediately canceled the transaction. 5 days later my money have still not been put back in my card. The motel management have been on 3 way calls with me giving them confirmation numbers showing they canceled it because at first they was putting it all on hotel saying they had not canceled transaction. Now that the hotel has got involved they still holding my money saying it's pending and it should be released around Nov 1st which is a work away. I will not be dealing with them anymore once I get my cash back if I get it back. I am not sure I will by reading other reviews.

This company steals money from its members. I’ve been waiting on my dispute since May and I’ve talked to the merchant and the money was sent back in May. Called customer service and they said they don’t know what happened to my $80 claim. Trust me. Run from this company. A rip off.

Am I the only one that has noticed every complaint has the same answer. I lost my card reported it. Now my paycheck was direct deposited and my card is locked. I now have an emergency and can't get my money. It tells you that it takes 2 working days. After my ID was verified it's been 4 days.

I purchased a $500 MoneyPak at Walgreens on 10/22/2018. I couldn't remember any login info so my son logged into his account. After they denied the deposit several times, I was told to request a refund. I filled out a form with pics of receipt and pics of MoneyPak card. They said they are going to research the receipt. I just want my money funded to my card. That simple. It was for a bill that needed paid yesterday.

Trying to activate my Green Dot Visa Debit Card, but keep getting "Sorry we are having technical difficulties at this time, please try again later." Then, I need this to direct deposit for this job so I can start work. I would not recommend this product. Would have been a better experience with human tech support to resolve it.

I've had Green Dot for years. I've loved this card since I had it but I lost it. Someone used my card so I disputed the transactions. They then blocked my account, I had to verify my identity which I did. I uploaded my ID. It said it takes two business days, my card is still blocked and I need my funds from my card. It's ridiculous.

Been waiting for refund since May 2018. Been dealing with the IRS. Months of them reviewing my case found Green Dot has my money on a card they never sent out. Going to file fraud if this isn’t resolved.

Do NOT buy this card. Don’t do it! I have not had access to my paycheck for almost 2 weeks! Website won’t help. Phone won’t help. No live help. The store that sold it to you can’t help. So where’s my money? Green Dot limbo. Not ok bad business.

My experience with Green Dot was beyond awful. I picked up a card at our local store and uploaded money was able to swipe a couple of times before they put a hold on my card. I then sent them a copy of my ID and they still decided to close my account. I don't care that they don't want to bank with me. What I do care about is my account has been closed for a week and I have not received a check with the money on my account. I have called so many times to the customer service number and I always get a automated service to enter my account info to then tell me they closed my account but no option to speak to anyone. Does anyone know if I can sue for my money? It's ridiculous that they do something like hold my money, close my account and yet not give me a option to speak to anyone. I wish I read reviews before purchasing.

After applying for a Green Dot credit card I was advised that I would need to send $200 before my Account could be activated. Upon sending $200 on 9/26/18 at 5:58 p.m. I have still not received the card or any information regarding the account in which I applied. I tried to call but due to the fact I have no card I cannot reach customer service.

I have been with Green Dot for years. My direct deposits from my business goes there as well as other direct deposits. Yesterday I received a payment from my insurance company for a claim they paid out to me. About 5 am today I attempted to use my card and could not. I attempted to log in to my account and was given the message “card blocked pending further review“. When I called Green Dot I was told the payment came through as a credit and that they needed me to send them verification of the original transaction that warranted to the credit. I explained that it was a direct deposit from my insurance company. I was still advised my card would be blocked and I would have no access to my money until I sent them an email with proof of the original transaction.

Updated on 12/06/2018: I am still waiting for them to send me my $400 or a new card... I sent them all the info they requested in Oct. and still no response. When I scratched off my card the numbers scratched off and I couldn’t use the card. I am very disappointed and angry that I am still waiting for them!

I have been with Go bank for years. Sears sent me a refund for a purchase I made and they blocked my account. I have sent more than enough proof to show the refund is legit, even a response from Sears through the BBB, and they still refuse to release my money. Beware of this company. They do not care about their clients and they are out to steal money. Anyone has information on starting a class action suit? I know many people have this issue with this horrible company.

Updated on 10/20/2018: I've tried to call no way of reaching them, they sent me an email to upload my docs which I did, 6 times and I bought a new card just to be able to pass through now they are saying they never received them, my next option now is to talk to my lawyer I will sue the heck out of green that. Green Dot is just a way to steal money without it being traced back to them. People should never bank with them, they are the worst. Bad corporation. Stealing money from hard working people. Karma is ** Green Dot...

We both loaded our card for 500 hundred dollars for lawyer fees. The first time everything was fine. Second time we loaded up a Moneypak. It said it fail and said to request refund in which we did. 500 dollar check was returned to us in mailbox. We figure it was just a mistake on Moneypak side so on different days we reloaded 500 again (me not knowing my son Darryl had been going thru same ordeal I was). This time again it said Moneypak fail and told us to request refund again in the column below, which we both did, but this time only to new receive the refund. Made several attempts to call several numbers they have just to be put on hold and phone to hang up and then to call back to just get music once they recognize the number.

My friend sent me a Green Dot Prepaid credit card to help with a financial emergency, I received it on Oct. 14th and then proceeded to create a Green Dot account, register the card in my name and then uploaded my driver license details via their website. At 8:16 PM Sunday, Oct. 14th I received an e-mail from them that, yes, they had received my driver's license information and verified it and that a new card with my name on it was being sent to me. I read on their website that I could use the 'temporary card' for transactions. I attempted to do so and was told that the card was declined. I logged into my account on Green Dot and was informed that the card was blocked until my identity was confirmed... this has been 5 days now and I have no way to contact them.

This is a bad company. They take money out of your account without your permission. On September 26 I was getting a refund of 152.00 and never seen the money. Also I was getting money back of 46.00 and I never seen that money, I have call many times and they just keep lying about my transaction. I never seen any credit to my account at all. I even call the places I did my transaction at and they both told me that they credit my account but when I look at my account I see no money put back into my account. Green Dot keep lying about my transaction when there is proof they never put the money back in my account. They try to say they put the money in my account and when I look at my account they cannot show me when my money was put on my account without lying to me so they need to find my money.

So I had my Green Dot card for a while before I decided to use it for direct deposit. Well I finally used it and noticed today, that the account number that was mailed to me is different from the account number that's online. So I called them today to try and get some info. I was hung up on 3x's by the 866 number and then when I called back it says my account was blocked? On the day that I'm expecting my direct deposit? I never talked to anyone. Now the 866 number and my online acct says that I've been blocked and to send documentation to an email... Do not do this to me because I need my money... This is the worst bank card I've EVER had! I mean not to be able to talk to anyone is ridiculous and then blocked on payday? Please somebody tell me what to do.

I bought a Green Dot card from Dollar Tree and activate it and put 65.00 dollars on Green Dot. They took 9.97 for monthly fee which I haven’t had for a day then I try making an online purchase and couldn’t and I try ATM. Couldn’t either. It kept saying, "Not authorize." I try to call customer service which there no live person you could talk to then found out I could only make in person transaction. No online no ATM or in store purchases so now I have money in a card and can’t use it.

They say the only way to activate this card is through their website. I received this as a gift and every time I try and activate it says, "Sorry we’re having technical difficulty." So basically they stole my friend's $50. Would never ever recommend anyone ever use these cards.

Updated on 11/02/2018: I still cannot reach a live person and it's been almost 6 weeks since my son gotchas 160$ taken by your company. I feel this is a lawsuit matter. Speaking with council about how to go about it. I would appreciate a number to reach a live person.

Loaded funds on a card yesterday at Walmart so I could make a payment. Merchant told me that they couldn't accept prepaid card so I went back to reverse the transaction. They told me that I have to have the PIN. I called customer service because I can't log in. When I push 5 they said that they can't verify me. I have bill money sitting on this card that I can't get to.

I have 2 cards with this company. One of which I haven't seen in months. The other was just lost recently. I have been trying to report these cards lost for over a week now. Every time I call the customer service number I can't get anywhere cause it keeps asking me for the last 4 digits of the card I'm calling about. Obviously if the cards have been missing I don't know the last 4 digits. This is the worst company with the absolute worst customer service I have ever encountered in my life. I wouldn't recommend your card if it came with free cash on it. Not worth the hassle. Trying to speak to an actual human being has literally drove my heart rate up.

Definitely deserves 10 ZEROES. This has been a complete nightmare. I had a transaction deducted from my account on 9/20/18. I filed a disputed as instructed and the represented told me it would take 10 business day to resolve the dispute. I called on the 11th business day and received another date of 45 days to resolve the issue. At that point I closed the account. Today I found out the company sent the money back. I went to log into the prepaid account and there it was just sitting there since the 8th October. I call the customer service line and they stated the only way to receive my money is for them to send it by mail in a check form which will take another 10 days. In which I check the website this morning and was still lied to regarding my refund. Stay far away. I have now consulted a consumer fraud attorney and will proceed with damages if not resolved within the next 24 hours.

I have the Green Dot 5% cashback card. Have had direct deposit since last October 31st. Made my first load on the 10th of October. Over the past year I've maintained my account, kept direct deposit and have accrued 68.00 in cash back. According to the legal info in the deposit agreement after 1 year and 1 day which would have been this October 12th I should have been eligible to receive my cashback bonus yet that didn't happen. It still says month 11 of 12 keep going until you get to 12 months.

I purchased a Green Dot card so I had direct deposit for my new job. I had called the number on the back of the card and asked a representative if it would be an issue for my husband's check to be direct deposited as well, and they had said "No. it won't be a problem, just give his employer the direct deposit information." At this point, this has been a great experience and easy transition. My husband and I paychecks go in a few days ago and suddenly my account is locked! I called the number on the back of the card again, now I can't get a live person... Sat on hold for almost 2 hours waiting! I hung up and decided to call later. I called again when I actually had more than an hour to sit on hold. Now the automated system tells me my account is locked until the documents have been sent in for verification, that the status of my account hasn't changed, AND HANGS UP!

I bought a Green Dot prepaid card and was told to use the online option. My account has since been blocked and I can't get any money off. When I try to call customer service I can't get anyone to talk to me. I am VERY frustrated. I have children to take care of and need my money.

This is by far the worst experience using a prepaid card. I got my check deposited and the next day they froze my account!!! They told me I needed to send my ID and check stubs which I have done SEVERAL times. Now I can't even get through to talk to someone about my money. I'm in the second week of dealing with this mess. The automated system tells me it would only take 1 to 2 business days for the hold to be lifted. I AM STILL WAITING!!! I can't understand the poor customer service reps. And all they do is read from a ** paper saying, "I understand your frustrations." No you don't! I'm now facing eviction and I can't even buy my kids formula or diapers!!! And all you can say is you can't transfer me to an AMERICAN and there is no one else I can talk to. And that "corporate" has to call me back. Please do not get one of these cards.

I have the Green Dot app and have been trying for 2 days to deposit my check. All I get is, "Cannot deposit at the moment. There seems to be an issue on our end." I have used Green Dot for years and have never have a problem until now. It's quite sad as I have been a loyal customer since they first started Green Dot prepaid cards.

It's only been this past year that 2 of my rent checks had not been received by my landlord. I was able to contact customer service via their chat function for the first check back in March of this year. She was fantastic. I explained the situation (granted, a few times because of communication issues) and she was able to refund the money back to my account so I could re-send a new check. This month, it happened again. Got a call from the landlord stating that, as of today 10-12-18, the check I'd authorized to be sent on 09-28, was never received.

Until recently I had no problems with Green Dot. I have been a customer for about 3 years. Unfortunately there was a fraudulent charge of 519.26 charged to my card on September 25 2018. I was able to contact the vendor and cancel the order before the merchandise was sent to the fraudulent address. However Green Dot has not charged back my account for the amount noted above. I have since disputed the charges and had the vendor place a conference call to Green Dot corporate dispute resolution customer service and myself.

I purchased a prepaid Green Dot prepaid visa card like I do weekly to pay my bills. I purchase it, and put the amount of money I need for my bills. Well I paid 3 of my bills, and now it is claiming there is no more money on the card! When there should still be $116.00 on it. Have been trying for 2 weeks to get in touch with someone, because I really need that money. Can someone please help. I cannot get in touch with a live person!

On Oct.7th I used my card at a gas pump at Kroger. The pump wouldn't accept my card so I decided to go somewhere else, and when I did my card said, "Insufficient funds." I didn't have much money on the card just 84$ but it was gone! So I go back to Kroger to explain and ask for a refund. Of course I was told by them that there was nothing they could do and call Green Dot for a refund, at this point I'm very ANGRY! I call Green Dot and explain. I was told my money would be loaded back onto my card so I said, "Fine."

Thank you so much for allowing a hacker steal the last $300 out of my bank account. I tried calling the number on my card for 45 minutes today but got zero results. I tried emailing support through your system but got zero results. I now have no money for the next 2 weeks to support my family. THANK YOU SO MUCH FOR NO HELP AT ALL!!! After I filed a written dispute of the send money feature Green Dot called to verify that I didn't know the person to whom the money was sent. I told them I didn't know the person and that my account was HACKED!!! I provided PROOF that I was hacked!!! They denied the dispute and kept my $300!!! I have documented proof that I was hacked, and that I called Green Dot immediately!!! And yet they still denied my dispute and stole my money!!!

If you can't active the card try online. There are several kinds. "MAKE sure you Pick the one you have", or you will be creating an account you didn't ask for and they will say they are shipping you a card nobody asked for. There is an option for a refund that will take up to 10 days it says. I tried to activate it as well. Had to been about 10 times before I got home. I got this dumb ** card for my son and put his allowance of $60.00 on it only to find out by trying to activate it there will be an 7.95 fee whether I use it or not. He didn't want to wait 10 days so he's gonna take the $8 loss. Once the money's off oh it's cancelled. Your company should be ashamed of the way you do business. You made an otherwise good financial learning experience a NIGHTMARE!

I have been using the Intuit TurboTax prepaid debit card owned by Green Dot bank. I have been using this card for a year now and have had no issues. When I got married and moved, I could not get a person on the phone to help me change my name and address. Fast forward to last Thursday, October 4, 2018 my card was blocked due to suspicious activity. I was asked to upload an image of my drivers license on the banking website to verify my identity. No shock that the verification failed because my last name had changed. They permanently closed my account and I had quite a bit of money on the card. I have emailed and called and begged and pleaded to know what’s happening with my money.

All went well for more than 2 years, until I reported a small unauthorized transaction in early August 2018. The card was canceled and replaced, but I could not access the account nor customer service in any way until I provided I.D. verification. I did so, and 2 days later was informed the account was canceled, though I complied with all requirements. I was assured in writing I could use the substantial balance on the account. I was unable to do so and humiliated in a store as a result of the card being declined.

Updated on 10/18/2018: Response to say they are helping is a lie. They respond to complaints on this page to say they are having customer service reach out, but it is a lie. No one reaches out. Nothing happens. This company lies and makes no effort to resolve any issues. Consumer cannot then respond back to say they are not being helped, so it looks like something is being done.

I was billed 500.00 on 8/27/2018 for my prepaid deposit to get a Green Dot credit card. My credit reports show it as a balance of 49.00 lowering my scores. Yet I have no card yet. I've called Green Dot over and over, as the phone operators passed the buck. I want my money with interest now. You would charge me with over 35 in charges if I did that to you. I want my money!!! You're a con of a company. No email addresses and only a post office box... I want my money.

Yesterday I went to Dollar Tree to get a Green Dot Card. I put in $10 and I registered it and I was gonna purchase something today but the card declined so I check to see my balance and they took $7.50 just for a monthly fee. Please I just need my $10 for the battle pass.

Hello, We moved out of state and didn't have a local bank, but we needed to make a car payment. Put 500.00 on the Green Dot card and now it can't be used... Now we don't know what to do and Green Dot has no live customer service... -_-

My gift card says it must be registered before it can be used. I registered it and when I checked to make sure it showed the correct amount of $250. it showed -0 - and said I had made a purchase to Amazon the week before NOT. How did the transaction go through if the card wasn't even yet registered? I have heard from Green Dot (finally after 2 months) and am told I have to contact Amazon. Amazon tells me I have to contact Walmart...Walmart tells me there is nothing they can do. So my hands are tied.

My card is saying invalid. It have been doing this since day 1. It never gave me a option to give a PIN let alone enter any of my information. This going on a week and all the customer service representatives have been giving me the run-around or feeding me some bullcrap. I am furious. I need my money or for this card to be working asap. I don't have money to just throw away. I have kids and bills. So one need to get in touch with me about!

So I was waiting for a huge direct deposit, I go look on my Green Dot app to see if it went on my card. Then it says my account has been blocked and under review. I've been waiting for this deposit all weekend. I have three kids to feed and bills to pay. I need my account blocked asap or I'll start blasting this company on all social media sites.

Updated on 11/15/2018: "Hi **, We're sorry to hear your check hasn't arrived. Your refund check was mailed on 10/29/2018. Please wait for it to arrive by 11/13/2018. -FM." This is the email I received from Green Dot. For the 2nd time you waited 2 weeks on a nonexisting check. Where is my $$$. Lies & fraud Green Dot.

Somebody is attempting to steal my identity through Green Dot. 3-5 times a day at least over the last couple of months I'm getting emails addressed to another person with instructions and a temporary code to reset my password through Green Dot. I have never had an account with Green Dot or have even used one before. These emails will not stop and Green Dot provides no way for me to get in touch with them. I tried calling their number and can't even talk to anybody without a card number. I tried submitting a fraud complaint form and that wouldn't go through either.

I reached out to the bank as I was recently married in regards to name change. They acted as if nothing needed to be done and then when my check was direct deposited into my account it was placed on hold. We are going on 11 days and I’m unable to buy food Or pay my share of the rent. Due to husband’s timing in his paycheck we are completely lacking funds. I submitted them with the verifications to show name change and they never received them and would never let me speak to anyone. I sent In pictures, photocopies, everything from my work email and personal email. They finally found one of them and said it was unacceptable.

On September 29th someone went into Winder, GA and purchased $1,032.00 In prepaid gift cards with a fake card that was made on my account. I’ve contacted Greendot 5 Times and even spoke with an account manager with my attorney present on speaker phone and was assured that my money would be refunded back onto my account on Oct 8th. Walgreens has the man on camera buying the cards and they even called me the next day when the same man came back and tried to do this again! Well today the money wasn’t refunded so I called Greendot back once again only to be told the investigation had been extended. This was all of the money and my family had to our names and can’t even buy food while Greendot sits back and does nothing.

have been using the Greendot Card. I have my paycheck directly deposited also. Then they suggest I use the mobile app. Then ask to verify my ID which i downloaded at least 10 times. They blocked my account. All my money is in there. Caused my direct deposit to not go in. I can not get a representative on the phone to save my life and they have my money and i cant get it back or use my card. They are stealing from me as far as i am concerned. It is a scam and i think i need to get a lawyer. This is absolutely the worst company i have ever dealt with and i can not believe Visa puts their name with this company.

My son passed away almost 3 weeks ago and I have been waiting to use the money deposited to the Green Dot card to pay for the funeral. I went through several people in customer service. I couldn’t understand they forced me to send driver's license pictures and other info involving me so I could get the card to unlock which has been at least 2 weeks since I started this with Green Dot. Now the funeral home is saying I have to do something this week before it is too late. I will never use this service again nor will I refer anyone to them. I have a meeting Monday with a lawyer to take them to small claims court so I’ll keep everyone informed on what happens to see what we can all do.

In Trying to claim several transfers from my email I'm hitting errors for trying to add it to my Green Dot prepaid card and errors for trying to add it to my PayPal. Why is that? It won't allow me to claim it.

Literally the only reason that I can think of why anybody would purchase a Green Dot card is by mistake. This product has no value. It’s just another way to store money, but with much higher fees and other methods. It’s not even accepted at many retailers, and you can’t even start using until you pay them $11 to start, plus the cost of the card. It is not anonymous, like a Vanilla card, there is no customer support, like at a bank, and it’s not even free to use. Junk product.

I bought a prepaid card last night and when I went to register it, it kept saying card invalid. I have money that is tied up and need to be able to register it so I can pay my bills. I need someone to help ASAP!

I purchased a Green Dot prepaid card last night and have not been able to activate this damn card yet. I’ve called to get assistance and each time they forward me to an automated system that keeps telling me the card is invalid!! I purchased this card from Green Dot so not sure how that is possible? When I give the rep the number over the phone they are able to see that the card has not been used and has a 200.00 balance. This is insane that they cannot help me!!! I can’t even get a refund until my card is registered yet I have no assistance to do so!!!

So I had a direct deposit sent to my account on Monday and that prompted it to being blocked. Was told to send a copy of my ID front and back and any supporting documents to verifymydocs@greendot.com which I had to resend about 15 times. When I finally confirmed they received all the docs was told 2 business days. Even the automated recording says 2 days. Now it's going on Weds... tried the FB support page and got message that they have assigned a supervisor to my account and will be notified in 5 business days. It almost Friday night and still no resolution.

My income money was loaded on to my Green Dot card. Two days later they locked my card. They asked for proof of identity. It was provided, then they closed my account. No one will give me an information nor were they helpful. I fully intend on reporting them to the Better Business Bureau. If I don't hear back soon I'll also take them to small claims court. This is beyond ridiculous. Stay far away from this company. You do better off keeping your own money in hand, than to bank them.

While I was in Jail there were 3 unauthorized transactions on my account, I notified them and they said did not go in my favor? I provided them with paperwork from jail that shows that I was in there August 30th till September 18th, and this was the only transactions that drained my account. I want to sue them unless they credit the money to my Account! They are trying to make me collect it from Worldremit? That is their Job, I turned in my documentation that proves I could not of made the transactions so please pay up Green Dot!

Green Dot backed cards are gambling your money, you will probably lose. After using the card for a year I got a message saying they found suspicious activity and froze the account after going back and forth providing them with numbers piece of information and documents they said that was not enough. Mind you the whole time still taking money out for monthly fees, I was told that if my family member could provide the paper receipt they would re open the account but have refused to return my funds basically stealing my money. Now they will not respond to me. So if you don't want your money go ahead and gamble but if you need it don't trust them to give it back to you. And Walmart MoneyCard is backed by Green Dot, will not help in these cases. They tell you it's a different department separate from Walmart.

I was hacked and they deactivated my card. I tried accessing my account today to move my funds and they blocked my account. They sent an email to upload my ID card, but to get started I need to provide my card number. I can't, because it's deactivated!! I had no problem reaching anyone when everything was good, but now I can't reach a single soul. I need my money off my account asap. Contacting my lawyer is the next and final step.

I have been with Green Dot for some time now. They claim that unusual activity was happening on my account. They went ahead and BLOCKED my whole account. They did not contact me to verify the "unusual activity" or anything. They just went ahead and blocked me from all access to my funds and my account. I called them to try and tell them that all activities on my account were me and there is no fraudulent activities on my account. I have to send in photo ID and then wait five days for them to verify my identity. Five BUSINESS days!!! (Also have to wait for a replacement card in the mail). Apparently they don't think that I need to pay rent and bills and that I can live off having no access to my money.

I called Monday to make sure I wouldn't need to submit documents or anything for my husband's direct deposit to go through, and I was assured there was nothing for me to do and that it would deposit with no issues. Fast forward to today (Thurs Oct 4) and my account is blocked due to my husband's direct deposit. That's $1880 we can't get because someone failed to do their job correctly. To top it off, I've been told 12 different things in terms of documents needed and time frame of the block being lifted.

I have cancer and have to have a phone. I did what I usually do and went to Dollar Store to get a Green Dot Card to add money to my phone account to activate it as I forgot yesterday and figured it wouldn't be a problem. I went to store, got $40.00 card, came home, waited 30 minutes and went to activate it. No go, I live in the country and have no friends or family close and need my phone to contact my husband if anything happens with my illness. The card would not activate so I got a hold of Green Dot support via FB to get through. After several attempts I went to the store like an idiot and bought ANOTHER card because it's imperative I have a phone at all times and the same thing happened, would not activate! Now I'm out $86.00, have been trying to contact them since 11:00 am and it's now 5:30 pm.