Green Dot Prepaid Cards Reviews

I have had my Green Dot MoneyCard from Walmart for about 3 years with no issues. Just recently over the weekend my paycheck was deposited as normal but when I tried to use my card it was declined. When I called to check my balance I was transferred to customer care and I was told my funds had been frozen due to a security block. I was also told I needed a new card which they were going to be sending out to me but it was going to take 7 days and I cannot access my funds until it is received. This is so ridiculous and unfair and it was done without warning. I have no other funds and need to pay bills. I tried to call numerous times and I would like to know who I can talk to about this matter. I may not even receive my card because it keeps being sent to my physical address and I do not get mail there but they would not let me send it anywhere else. Please Help!!! I plan to never use Green Dot again.

Filed against: Green Dot Corporation. 3465 E Foothill Blvd, Pasadena CA 91107-6071. Complaint Description: My funds of $500 are inaccessible. Three days ago I loaded $500 on a prepaid Green Dot card. I did this to pay bills online. Upon realizing it wouldn't go thru to pay my bills I called customer support. They stated that since this was a temporary card, that I was only going to be able to use it in house purchases only. They stated that they would not be sending me a regular card, so I would have to use this card to get all the money off of it. I tried to use it and run it as credit as I was told, and the card declined. I had to call CS back and after a Long scripted reply, I was told that they would create a ticket and to try again in one hour. I did this. I waited 2 hours actually.

My account has been blocked pending further review for months. I can never get anyone on the phone and I need the money that is loaded on that card. I keep getting charged the 9.95 monthly fee even though I can't and haven't used the card. Even when I call customer service I can never speak to an actual person. I want my money.

My mother got a Green Dot card to have her disability load onto and once it loaded to the card she went to make a purchase and it was declined. Later she learned her card was blocked. She was asked to upload her ID which she did but then her account was closed and she could not access her account anymore. Customer service is automated and there is no person to speak with. I found the # for corporate and called it. I had to select option 3 to get a person which is not what it said on the number when you call but I just kept pressing options until I got someone.

We bought a card with 500$!!! at Walgreens. Since weeks we try to register the card on the website and it only says Card is invalid. Customer support via email isn't answering at all. Seems to be a common Green Dot practice, when you compare the reviews on Consumeraffairs.com. 500$ down the drain. Beware: Scam company.

I purchased a MoneyPak at a Dollar General in the amount of $200. I tried to deposit money to my prepaid card and it said deposit failed. After numerous attempts to get a refund I still haven’t heard or gotten my refund.

I just wanted to add 500 to my RushCard to send to my mom and that ended up not happening at all after uploading picture and it saying successful. After that I receive nothing. That is all the money I have. I won’t make it this month while it this money. This has to be stop because they have no real customer rep.

Updated on 04/04/2019: I'm constantly being told by each customer service representative that I am supposed to have the monthly maintenance fee waived! But yet, after a complaint made over and over, someone would say something else!!??? Just like the cash back program that was supposed to have been for all of the customers who've been having their accounts up to 3/31/19 was supposed to have been receiving up to 250.00 cash back!! Well, no one has even responded recently to me back on this!! Over and over is hell! This is how Green Dot treat their customers! Apparently I need to get BBB involved in this matter unless changes are made! I need my money! My name is Mrs.Katherine **!!

I accidentally bought a Green Dot Visa card from Pick N Save store in Pewaukee, Wisconsin. I paid in $100 cash, this was a gift for my son. I think I bought it about 3 weeks ago. I did not know about Green Dot so we tried using just like any other Visa card we buy but it said we need to activate it. We tried using Call center, Website and Mobile app but nothing worked. We keep getting some or the other error.

The customer service is the worse. They got information wrong. Asked if I could transfer the money from direct deposit into my other account due to them locking the card. They say no. We have bills to pay and we owe money due to all of this. Just want our money back. I'll go to a different company that wants my money and business.

I have regular direct deposits from my employer on the Walmart MoneyCard with no problem. I get a direct deposit from my university through funds dispersed by the United States Department of Education and my card was blocked due to a suspicious deposit. Are you serious? I contacted customer service and after being on hold for a solid hour they told me that their secret computer system had to verify it and it wasn't up to a person. What is this Skynet. They were suppose to have a supervisor call me back in 4 hours. That didn't happen. I called back. They said make it 24. This is the worst card ever. They ended up saying thank you and hanging up on me. Terrible customer service. I thought my phone carrier was bad, but Green Dot has them beat. If my funds aren't released by Monday I'm contacting my attorney. Ridiculous!

I recently purchased a GreenDot Prepaid Visa debit card. A couple of days ago I got a refund back for my school, that was deposited on the credit card. For some unknown reason this caused my credit card to become restricted. I called the customer service phone number on two separate occasions on the same day, and never reached a live agent.

I don’t recommend my employer deposited my check 1,000 plus yesterday turns out my card had a block on it yet they still received my deposit, a block was placed on my card without even notifying me. First time I called I was on hold for 50 mins and got hung up on, second time I called I was provided with misleading information. I was told I would have to wait in the mail to get a new card. I was upset because the whole purpose of obtaining this prepaid card was to get paid a day earlier, rep told me the fastest he could get my card to me would be Tuesday. Keep in mind that’s a whole week out from my payday. Third time I called I asked for a supervisor. Rep told me there was no one superior that could help me and they couldn’t do anything for me.

Got my new card from Green Dot. First deposit from Social Security goes in on 23rd. Then my account is locked. Can’t pay my bills etc! Sent my ID everyday for a week to verifymydocs@greendot.com. Still my account is blocked! What gives you the right to mess with people's lives! Do you have any idea what’s it’s like at my age to ask your kids to borrow money to pay my bills??? Now I read all these reviews, I see I’m not the only life you're messing with!

On July 11, 2018, I sent $ 800 from my Paypal account to the Gobank account. Gobank blocked my account. I called them, they said that I should send them an ID and gave me my case number **. I sent my ID front and back 100 times and I am getting no response. I cannot get my money back for 6 months. This is scammers. My lawyer is preparing a case for court. Gobank Fraud company!

First of all I had $1000 on my card. I had the virtual card info and the physical card was coming 10 days later. In order to get a rental money order I used my vc for a MoneyGram transfer. MoneyGram approved it and sent confirmation info just to backdoor and cancel the transaction and sent me email confirmation of the cancellation. (I’ve filed a complaint against them for this!) This was 1.24.2019. Now on 2.1.2019 I still have a pending transaction of 994.99 on my account with no way to retrieve my money which is gonna cause a world of issues in itself. Beyond that MoneyGram has claims they canceled the payment and that it depends on when my bank releases the funds. I don’t believe this entirely however, 5 business days after a vendor doesn’t collect my funds should go back to available status which is where Green Dot COMPLETELY has dropped the ball!!!

I received a prepaid card from a colleague assuming it was a gift card. Unfortunately, it was not a gift card, but a prepaid card in which I had to provide all my personal information, including social security, to use the card and spend the money in the card. After using the card, I called the only phone number on the card and the only phone number on the website was 1-866-795-7597 to cancel the card and account. It has been very difficult to get connected to a customer service representative. When I was able to talk to someone they said I was negative $3.95 and that I needed to pay that before I could close the account. I told them if I could pay it over the phone to close the account, and the person said no. That I needed to go to a retailer store and pay the amount owed.

I purchased a Green Dot Load and go to pay some bills online. When I logged on it asked if I wanted to update the card so they sent a new card (same card number with my name). When I try to activate or register card it say that this account is blocked. Mind you I still had a balance from the previous month that I was depending on using to pay my bills. I cannot access the funds until I upload a pic ID. When I go to Greendot.com/documentupload it does Nothing! You call customer service number and it tells you to go online and upload ID but the website doesn't allow you to upload anything. You can't get a live person on the phone because the account is blocked.

I bought a Green Dot load and go card. I gave the cashier 75.00 dollars for my account. I registered and activated my card, then I tried to get my balance and it said I have zero balance. So I did it again, and it told me that my card was invalid. They now, don't know where my account is. I had to pay a couple bills but thanks to Green Dot, I can't pay my bill. Every time I call I get an automated message that hangs up on me. I have email, messaged and just about everything else I could do, to no avail. It has been a week and I am no closer to finding out what happened to my money. I feel I am getting the run-around and they're not trying to find my money. I am frustrated and in a bad place with my bills. Thanks Green Dot. You suck.

Ordered Green Dot card through Taxslayer, was supposed to receive a virtual card number, only to be told that it was revealed for 5 seconds when I first registered the card. Now, they are saying there is no visibility to see the card after the 5 second reveal. None of the communication from Green Dot stated that this was the case and it is very misleading. They sent my permanent card to the wrong address and refused to give me any type of access to my money. Now, I have to wait another 10 days to MAYBE receive my card. I was hung up on multiple times by the customer service reps, who made it very clear that they were not going to help me in any way. When I was asked to speak to a supervisor, I was muted mid-sentence until I decided to hang up. These people are crooks! Don't use their service, especially if you are waiting on tax money and are in need.

Received a direct deposit on The 25th of January, went to sign in to my account in the 26th to find it had been blocked due to pending verification... No warning no anything. Just ma’am blocked. Called. Was given a ticket number. Said email my check stub & ID. I did!! Was told 2 days for money... It’s late Wednesday still NO MONEY & CARD STILL BLOCKED. Called, emailed & messaged numerous times NOTHING!! Finally got through on the phone to be told they had technical difficulties gave me a new ticket number. My company emailed me my money cleared on the 25th SO PLEASE TELL ME WHY THE HELL THIS GREEN DOT BS IS HOLDING MY DAMN MONEY!! Worst CUSTOMER SERVICE & BUSINESS I'VE EVER SEEN. I plan to post all of my experiences daily to social media to keep people away from this company... Rate— 0 f+. Company sucks. Stay away from them!!!

I just purchased a card from 7-11 and have exceeded the amount of tries to activate it because apparently the card is "invalid". When I try contacting support, the telephone prompt tells me to enter the 16 digit code, which is again invalid so I cannot even get an actual person to assist me.

This company is taking advantage of people who may already be experiencing financial discord! I had a flat tire in -2 degree weather and couldn’t get it fixed because they locked my card! Called twice while I huddled in the car with my daughter, spent a significant time on hold, and no resolution, after being promised the hold would’ve lifted within the hour! How is this legal??? I’m already struggling! Green Dot has all of my money tied up! There has to be some sort of checks and balances! How are they able to act so recklessly?!!!

I just started using this company and they advertise to have your money direct deposited to their company. Decided to have my VA Disability direct deposited which they received yesterday, however because they wanted IDs and pay stub they are holding my money. Customer service didn't understand several of my questions because they use a foreign company for customer service?! Then I was told I had to send these documents in and it could take up to 5 business days to be completed. I HAVE BILLS AND CHILDREN TO TAKE CARE OF!

I accidentally purchased a $50.00 Green Dot Prepaid Visa card for my mother-in-law for Christmas 2018. I thought it was a gift card, which it clearly states it is not. My error. My mother-in-law brought it to my attention. She was uncomfortable providing her personal information for registering the card, so I asked her to mail it back to me. Upon receipt, I attempted to call Green Dot about obtaining a refund or other options. After holding for 45 minutes, I called two other phone numbers I found.

Updated on 02/28/2019: This is update to missing $1000 failed ATM withdrawal: 3 months later still don't have money after corporate said 7 day review 15 days ago! How long do you think is acceptable to wait for $1000. It has been since December!!! Is this considered normal. What you guys are doing has to be illegal! Delay, delay and more delay. Please return my money now or I will fight this issue with a lawyer.

First time buying this card only to find out the card works nowhere! I loaded 140 dollars on this card and it won’t work. No access to my money. I emailed them cause there is no live operator who can help. What I’m I supposed to do? I’m a single mother who has bills to pay. I need my money! To top it off I can’t get on the app and the website is not letting me do anything but register the card. I need help. This is crazy. I will never use this card again!!!

I’m having the hardest time getting my refund that was suppose to be loaded to my Green Dot from a Moneypak. I’ve been having this issue since November. Every time I’ve called customer service gives me the runaround. Now here it is January and my account is block and I’m sitting on hold with this automatic system saying they are experimenting high call volume ???‍♀️ Once I get this figured out, if I ever do you will never get my service again.

It's been over a week and I'm still not able to my card or access the cash my own money. The card started declining all transactions, I've even been sent a new. Still not working and calling customer service is horrible. They read a script before looking at the account trying to blame anything weather fraud after many many asking for a supervisor waste of time. I got one on the phone that looked at my account and seen right away something was wrong. He escalated, now I'm waiting to hear back from them. This has been the worse credit card experience I've had. Not happy at all with Green Dot.

I purchased a Green Dot Prepaid Visa at Walgreens. I get home and try to activate the card on the website which is the only option. The information they ask for won't type correctly in the boxes on the page and when you try to go back it will not let you go back to the last number you typed to try again. I try to call the customer service number and there is no way to get a person to answer the phone. I found a different number similar to the first with no results. I tried to ask Walgreens for a refund. They said they can't because once you load the card the money goes to green Dot.

A few reasons to steer clear of these cards: $5 monthly fee, at least $3 cash reload fee even if it’s only $20. While direct deposit is immediately available, a mobile deposit of a payroll check from the same bank takes AT LEAST 5 business days! If I’d known that I would have cashed the check somewhere else! I’m closing this account as soon as possible.

I can't get a hold of a representative at all available numbers. Even corporate hangs up call. I bought Green Dot prepaid reloadable card at Walgreens and loaded it with $500 and when I try to register it says card is invalid. I have tried through different phone numbers, online and on app and it wont work. I have tried to ask for a refund but also says card is invalid. I have card and my Walgreens receipt... I purchased it today. Please contact me as soon as possible to resolve this issue please.

My card was blocked for no reason with my direct deposits on it. Now I cannot pay my bills. Bad customer service and now I can't speak to a real person. I was told that I would receive a card in the mail. Now can't speak to a human.

I have been using my card that I purchased at Walmart for over 6 months and they wait to freeze my account with no warning at all. When I get my first direct deposit in the account. Now my insurance is late and I'm being penalized. I needed to get my tags changed before the end of the month and now I have to try on the last day if the new card even makes it on time. You have no right to freeze someones account when they have been using it every month and without a word?? I had to sit on hold for over 2 hours to find out what happened. Will never use this card again.

I had my payroll deposited on 1/15/19, there was a instant message saying my account is blocked pending further review. I've provided the required information twice now and it is the Jan 25th and I'm still blocked from a significant amount of money. Customer service is the worst ever. My bills are so overdue that I can't even keep up but still nothing but "Please wait the required 5 more business days." I asked numerous times whether they had the correct information the first time and they said yes they do but of, course then they say, "No. That was incorrect." Never, ever do business with these guys. Horrible company and Walmart, which I know is a reputable company should cut off all business dealings with Green Dot. They are tarnishing your brand and your name.

Need assistance? Are you kidding me! :-( There is no customer service. :-( As I was on the phone with a woman named Jean whose number happens to be **. She informed me that since they messed up and didn't send us our permanent card but we have to cancel the card we have right now for seven days until the new card arrives. I continue to ask this woman how am I supposed to get my money off this card to pay our rent? She says I understand where you're coming from. Do you really understand Green Dot Do you? Because I don't think that you do. :-( We are going to get evicted if I cannot get the money off of this card!

Go Bank definitively has the worst customer experience I have ever seen. Their Customer Representatives don't even know how to walk the customer through the accounts. I have been disputing a transaction since November 2018 and I still don't hear from them. I really get frustrated to call them because they really don't know much about finance and banking at all. I don't know what other actions to take to dispute this transaction and get my refund back.

I was given a $20 Green Dot gift card. To get access to the funds I was forced to setup an account. I thought it was odd but figured I could just cancel the account after the card was used up. When I tried to close the account after receiving a different card from Green Dot I was told I had to pay a $7.95 fee and that I would be charged $4.95 to pay to $7.95. This is fraud.

I got the card to start putting back for vacation travel. I set it up on a Monday, downloaded the app on my phone. I read through all the disclosures and decided I would do direct deposit to the card. Needless to say, my deposit went through but they blocked my account and it says pending further review. I call the 800 number and wait on hold for 1 hour 13 min.

I received a Green Dot card as a gift. I am unable to use it without supplying my social security number. I am not comfortable with doing that and am thinking of returning the gift to my friend. I hate to hurt his feelings but I also don't want to let the $50.00 go to waste. I have never had a gift card I had to register using my social security number!! This has been such a hassle I would never consider Green Dot for any transactions!

There is no competent help from this company. No long story here, but they have stolen $227.90 from me. From reading the other reviews this type of complaint is common. I have contacted BBB and FBI about them. Do Not do business with this company!

Just got card 2 weeks ago. I kept getting message card at post office. Never received. Called on 1/21/2019. Was told need to replace it. After finding out had to wait 7 days I asked if I could still use temp card. Was told not if they resend new permanent card. I had money going in Wed. So I asked, "Could I wait till after deposit goes in, pay bills then request" and was told yes. 750 went in last night and as soon as it did card was locked. Waited on hold for 45 min. Was told still had to wait 7 days. Asked to talk to manager. Waited on hold 2 hrs. No answer. Now I am being kicked out of hotel even though I have 750$ on card. I will be contacting attorney. They say they sent card but never comes. It's a scam to hold on to money and make interests off it. Address correct. Amazing all my other mail comes just fine. I will not let this just be forgotten.

They are low down sneaky liars. I went on MoneyGram online to send myself some money from my so called "virtual" card. I was in need of cash to handle an emergency that came up. These scammers canceled my transaction after MoneyGram sent me an email stating my money was ready for pickup. I get a lady on the phone at Green Dot. She admitted they canceled the transaction. I would receive my money back in my Green Dot account in 10 days which would be February 7, 2019. When I asked her why it was canceled she claimed to be patching through to the supervisor who could answered it.

I am a single young broke woman trying to make ends meet. I put money on my Green Dot card to pay my car note the last money to my name and they took it! Now my car is going to be taken. I am also sending a written review of this along with my receipt and transaction information. My heart is broken because I trusted this company and I have no one to help me. Please give me my money back Green Dot! My name is ** and my contact # is **. My heart is completely shattered. Please help. Please help me please! I need my car to go to work.

Hello. I bought a Walmart money card by Green Dot bank and had my school refund direct deposited onto my account. Green Dot put a block on my account. First they said two days. Two has turned into five days and now five days more. I need my school books, supplies and I have two children. One with autism who needs many things. One with sensory disorder. I called them numerous of times and sent in copies of my ID and a form showing proof of my direct deposit as they requested. Only for them to hang up on me and one person to give me a false name.

I’ve been buying Green Dot/Monkeypaks for years but after this last issue, I will NEVER AGAIN! It’s been over 2 weeks now since I was told over the phone it would only take 7-10 business days for my $650 refund! They froze my account due to suspicious activity and here I am still waiting for my check in the mail... Unbelievable.

I purchased my card a couple weeks ago. I just received my first direct deposit today and now my card is blocked. Customer service can’t even tell me why or direct me in the right direction. I am noticing it’s the same trend. I guess you have to lawyer up to get your own hard earned money back. :( Stop doing this to people Green Dot. I’m also about to get evicted and phone is about to get disconnected.

They have my money held and I'm single mother. Now I have to sleep in car with kids because we are looking for new apartment. I work full time. I stay in hotels a lot because of deposit reversal and credit from canceling bookings. They won’t unblock my account. It's been 14 days. I send all sale receipts and BC myself so I know they have received. Please if anyone can help me take them to court or how I can get my money I work really hard and can afford to have money 6 to 700 held from me. It's really horrible thing to do.

I’ve had a Green Dot card for about a year and have use it occasionally through that time. I wouldn’t recommend this card to my worst enemy. I called to have an external transfer cancelled to be told that it needs to be investigated. I set the transfer up and simply wanted it cancelled and this was where the nightmare started. Prepaid cards are not like regular banks where if you tell your bank you want a charge reversed they temporarily give you a credit for that amount while they verify. I was told that it would take up to 14 business days to look into which is ridiculous when it’s my money. I then asked if by doing this would it cancel or mess up anything with my card or account and was told no by several representatives to then go try and use my card for it not to work.

I was sent a card with my name, not having used the old one for years. The phone didn't recognize my card # even though I had duly registered it. Then, though the website said I had $1.54 balance, the phone people told me $0.00. I can't even trust them for THAT. When pressed, they tried, "Oh, well, the website takes an hour to update," "you must be talking about some other account," and such. I had thought the people complaining here with imbeciles but I find that Green Dot are, after all, THIEVES AND LIARS, no doubt about it.

My mentally ill brother bought what he believed were a Green Dot gift cards for myself and our family for Christmas. Activation was required for use. We activated a card and used it. Green Dot is now saying we have a credit line with them and are trying to charge a monthly fee. I tried to close the account that I did not even realize I had but they are threatening that if I do not pay the 7.95 monthly fee they will not close the account and will continue to charge me. This am a scam! My brother was taken advantage of as were we. My brother was trying to do something nice for us. Not immerse us in a scam. I called them to try and straighten this and got a scripted answer over and over. I asked to speak with a supervisor and was told there was no supervisor available to speak with. This is not an honest company. The front of their packaging promises no fees.

Updated on 03/23/2019: My name is Fulani. I purchased a Green Dot Moneypak card. I added 505.95 from Walgreens, this is my 3rd review for this company. The issue is stiil not resolved. I reached out to Green Dot Corporation. It has been a month. I received no response to my refund request for 505.95. I have a family to care for. The 500 dollars was for to add to my prepaid card but I was told to click the link to request a refund. I did so I got an error message invalid number so I contacted Walgreens which was no help. People forget that people are hard woorking and the money I spent I earned so if I lose 500 dollars that is a lot of money and I have a family to care for and 500 dollars is a lot to lose especially when you are just trying to add money to a prepaid card.

My Dad bought a Green Dot prepaid Visa debit card without knowing the ridiculous fees, which ended up eating up a significant percentage of the money put on the card. Green Dot hit me with the second month's fees because I was not able to get the last few dollars off of the card due to slow pending transactions, so they got more money and put me in the negative on the card, which I'm done with anyway. Live and learn. I learned not to do business with Green Dot unless I have extra money that I need to get rid of. Regardless of that, I sent an email to Green Dot asking a question about disputing transactions, and I was simply told to call the number to make a dispute. They did not even try to answer my question. It looks like they spent all of two seconds to paste a canned response. I'm thinking maybe they should call it Greed Dot?

Updated on 01/27/2019: After 10 days my account is still on hold. When I finally got through to a human, she told me my confirmation documents were not legible yet she was reading information to me from my docs. No one called to tell me there was a problem. They say it will be another five days before my social security money might be released. I have filed a report with the NC Attorney General. These people are scammers. Do not touch this card unless you want them to take your money.

Hello, I received a University Student Refund Check into my Green Dot account on Monday, 1/14. My account immediately froze, pending review for “suspicious activity”. After speaking to someone on the phone, they were unable to identify what was suspicious and said to email my identification card and social security card to “verifymydocs@greendot.com”. I have sent an email on 1/14 and 1/17. I have not heard back from anyone.

My name is Lexie **. I sent two request for a refund or help to load my MoneyPak. I haven't gotten one response. These people are full of crap. I will not recommend them to anyone. Now they have my money. Sounds like a scam. Still waiting???

I got my card from TurboTax prepaid option. I started using recently to deposit my checks direct deposit. Therefore all my money is in this account. My friend reimbursed $30 to my PayPal. I then transferred this $30 to the Green Dot account. Green Dot decided that I needed proof and block me from using all my money. I have send the receipt from PayPal proving that it came from my personal PayPal account and now have to wait 3 days to have access of my own Money over a deposit of $30... Unacceptable. They never wanted to transfer me to a supervisor and gave me bogus names such as Queen. This bank is a joke and I can’t wait to get my money back so I can close this account and put it in a real bank. Green Dot please learn how PayPal works before blocking people’s account for no ** reason. If you want to run like a real bank then learn how the ropes of how a real bank works.

Website states they can send you a check for any money on card when you close. Sooo funny! You call and the friendly rep (sarcasm) informs you that all amounts must be spent before closing, wtf? Talking with them is like riding a merry go round from hell. Do not expect any real answers. Oh, dont forget that if you go over they also cannot close account. Lest you have forgotten, if you don't close the account you get a fee for the next month. Oh, so now you owe them money. Nice deal for someone. Not you! There is not enough space for the additional complaints. Just Do Not (DO NOT) go anywhere near this card. It is cancer.

I moved from Charlotte, NC to Las Vegas in June of 2018. Decided to use Walmart MoneyCard by Green Dot to have my daughter's disability payments direct deposited. Green Dot insisted I send them a copy of my ID to verify who I am. I sent over ten emails verifying who I am with a copy of my driver's license to two different emails. My daughter is disabled and I had hardly anything for her for a little over two weeks before they got back with me so she could get to her appointments and doctor's visits. They literally didn't care about the situation. I called them everyday and they gave me multiple different stories. Now my daughter is in college through the disability program and she was sent her school refund and now they're doing the same thing again.

I purchased a MoneyPak card and loaded it with $400 from Walgreens to pay my car note. I went to the Moneypak.com website to put the money onto my prepaid card, and for the 1st time in a month of using Moneypak.com, it asked me to upload a copy of my ID front and back. I did that. It uploaded successfully, and I waited the 30 minutes that the website said to receive an email and an SMS with further instructions. After 2 hours, I received nothing. I tried calling customer service for MoneyPak and there is literally no option to speak to a live representative. So, I called Green Dot, and you have be a cardholder to use them. I have not used a Green Dot debit card in years! I don't even have that card anymore.

Today I received probably my 80th or so fund transfer from my boyfriend's PayPal account and they sent it back to him and proceeded to block/lock my account. My payroll checks are direct deposit through them as well and today happens to be my 9 year old son's birthday. So I went to purchase his birthday dinner all to find my card is being declined even though I had the funds to make the purchase. I was weirded out so I called and was told my account was locked because I received a PayPal transfer (no one reported fraud and the amount clearly did not exceed the allowance per day so it should had been fine).

Me and wife were victims in an armed robbery. They took card Green Dot. We used these people for 3 years and once we called them they said, "Oh well. ** happens" and we didn't report stolen or nothing, After calling them they took all our money off this card and never sent another one again. Period. Been a year now, called customer service and was told the us could suck a big one by female and make ID #**. Yes we called back and was told they could not give ID # was their policy after they stole all our money, oh yeah and the cash back is a lie.

Hello, I just bought this Green Dot card the other day and I got my direct deposit on my card as well and now my card is blocked. I sent my id front and back 20 times and I am getting no response. I need to pay my rent or I am going to get evicted from my apartment. Me and my family will be on the street if I don't get access to my money on my Green Dot account. If I don't get my money I will hire a lawyer! Please call me!

I called to see if a payment could be stopped, it was treated as a fraudulent payment even after I told the customer service rep that it was not!!! My card has been blocked which makes me unable to use it or access any money at all. I called to figure out what happened and was told that I would receive a phone call within 1-2 business days. After the time period went by I called back to see what needed to happen to have this phone call expedited so I can access my funds, I was told that I have to speak with a supervisor but they cannot simply connect me to one. They have to call me. I asked if I could schedule a time to be called so I knew when to expect the call, they did that and assured me that I would be called the next day at 12 noon. I didn't receive a call and have currently been on hold trying to call them and speak with someone again for 39 minutes.

Updated on 03/18/2019: I have submitted all paperwork requested and am now at day 14. After day 10 Green Dot stopped all communication regarding my dispute. They've not responded here any further so I cannot respond again. This situation is absolutely ridiculous. It's been since November 29th that they've refused to issue the returned funds to my account. I will furthermore be sending my complaint to the state attorney general and the US Attorney General. Terrible business practice. I called and after waiting 2 hours on hold was hung up on. I work and am in traffic for 2 hours a day and cannot spend 2 more hours of my life waiting to be hung up on again. Their provisional credit is ** and just their way of shutting you up.

My 11 year old daughter received this card for Christmas. I tried to activate it so she could spend it. I called the number on the card to activate it and it requested every single bit of my personal information from my name, address, phone number and social security number. I finally got to speak with a real person that demanded I give this information or card would not be activated. I told her that I refuse to give my personal information to activate a gift card and she said it was federal law and that this was not a gift card but instead a prepaid debit card and would not activate the card. This was a complete scam for sales information and a $50 lost gift to an 11 year old child. Sad deal. Fraud company!

I recently went through a domestic violence situation, and I had to secretly move out my daughter and I have a family member send me funds on cash app which I bank with Green Dot for the benefit of prepaid. I noticed my funds got taken out. That there was transactions I didn't authorize taken prior to losing my entire purse containing passwords emails addresses. Since I have bad memory due to my abuser repeatedly stomping on my head or getting punched in the head, I started to write down things. Recently I had a fund send to me to stay afloat with my little princess to get to daycare discreetly and I was send a fund to help us for the week. To my suprise my funds have been used move to vault some amounts. Then I started to carefully see past transaction there's at least close $380.00 stolen.

So, I had purchased a temporary card after being told that I can purchase a temp card in store, then register it and a personalized card would be sent to me via USPS within 7-10 business days. So I had went to their site https://secure.greendot.com/register and activated the card. I was prompted to enter my personal information as well as my Social Security number; fine, I entered it. Their site asked me for state ID/DL. When I went to upload it, my browser closed out and I wasn’t able to get back to that page.

My experience with Green Dot Visa card has been awful. I pay $10 every month to spend my own money and they treat you terribly when you call what concerns. I bought a package from Amazon and two people the last time I called refused to connect me with a supervisor. Refuse to help me refuse to put the code in that was given to me by Amazon employees. They are terrible. I would never ever use that card again by 1 or recommend them to friends family or co-workers.

I open an account for my job. Got 2 deposit on my card 392.50 & 412.90. When I activated my card put it in wallet moved on knowing I have over 800$ in account. When I moved I lost the card. Call in to get new card. Noticed all my cash was gone off my account. File dispute with them. Have not heard a thing about my money but sent me new card. Case # **. Missing 805.40.

I've had Green Dot for quite sometime now, and recently lost my card. They don't tell you until after the fact, there's no way to access your money and that they can hold your funds hostage. So here I am 2 weeks after I've gotten paid and still with no access to my money. They sent me a replacement card, but when I went to activate it was told that the card was already locked and that they'd send me another. Keep in mind the 1st card already took about 2 weeks to get here. Some now being told I have to wait again. It's ridiculous. On top of that the customer service is the worst by far, and rather than come up with solutions to the problem they just repeat the same things over and over. Take it from me don't ever purchase a Green Dot card. It is not worth the headache. If I could give it a lesser rating I would.

I don't see how they block your account when you uploaded a picture of your driver license and the information on my profile account matches my driver license but they still blocked my account. Why is that and how do I get it unblocked because that 1877 number to Moneypak you cannot speak to no one.

Updated on 01/15/2019: I wrote a negative review of Green Dot Bank a couple of days ago because after 8 weeks I had not received a check to refund my $5,000 deposit plus interest for a secured credit card that I voluntarily cancelled. No balance, late payments or pending charges. TODAY that changed. I received a check for $4500. WHAT? And if I have any questions (Where's my money?) I can write them a letter! Clearly, my complaint has changed. Now it also includes a Consumer Complaint Form to the State of Utah Department of Financial Institutions, the governmental body that oversees Green Dot Bank. Since they are headquartered in Pasadena, CA I will also file with CA.gov and for consumer protection with the Arizona Attorney General.

So I was approved for a 5000 credit limit on a Green Dot Platinum Card. I was told that I had to at least deposit $200 in order to start using my card and whatever I deposit would be my credit limit. I deposited $500 on November 30th and received the email saying they got my deposit. After weeks of trying to contact them and let them know that I couldn't use my card I finally went back and read the consumer agreement and realize I was supposed to send a verification that that was my account that I deposited the funds from. I proceeded to send the verification which now has been almost 2 weeks ago and it still is not available. Every time I call the Automated machine tells me to make my deposit and I can start using my card and hangs up on me.

I wish I could give zero stars. Dec. 24, 2018 I went to purchase two gift cards. A cashier told me to get the Green Dot cards. After purchasing the cards I saw they were not gift cards, one was for $75.00, the other was for $50.00. I called their customer service number for a refund. Every time I called they kept trying to register the cards. I opened a Better Business Bureau complaint to which they have not responded to. I did receive one refund check for one card but not the other. This was a Christmas nightmare. I had nothing to give my father or brother for Christmas and I'm on a limited income.

My mother passed away 4-26-18 at the age of 91 with a balance of $4,000 on her Walmart/Visa card owned by Green Dot Corp. This was her retirement pension she had deposited to this card monthly for years with no problems. But when I called to report her death and obtain the balance on her account I was only sent a check in the amount of $348.24. This amount is a little short. Seems there was a withdrawal on 5-10-18 for $3005.50 from some foreign company with no transaction number, and called a misc. withdrawal. I was told there was nothing they could do since the account is closed due to my mother's death. Well this is not an answer I was willing to accept.

I had misplaced a card which had 116.36. I had a permanent one being sent in mail!! After several conversations with them they blocked my account because I had someone else get it for me so I got receipt and card the next day and account was closed!!! It said from a pin dispute from obviously a card I was waiting for in mail. SOOO how did I dispute anything with no card!! Now I can't talk to anyone and my money is gone!! Also had another 103.00 coming on my card and that is not able to get! I want my money!!!

Purchase the card from Rite Aid as a Christmas present. Got home. Tried to register the card but the recording kept saying the card is invalid. I tried calling the numbers. They hung straight up on me. After a recorded message did the long form with the receipt. No response. A month later still no response. Terrible company. Horrible customer support. Worst experience ever!!! Save your money. This company is a RIPOff!

I have been waiting for a replacement card since December 21, 2018. The customer website has been telling me that my card "will be delivered to my door tomorrow." However every time I call customer service they act like they don't know what I am talking about and twice I have been told a manager would call me back within 24 hrs and that has never happened. One customer service rep told me it was coming FedEx and gave me a bogus tracking #. I am now late paying bills and even had to cancel my trip for my granddaughter's birthday due to having no access to my funds. At this point I would highly recommend not using this card company and plan on changing companies as soon as my card arrives. It is January 9, 2019 and still no card!

My Green Dot account was hacked, therefore all my funds were taken off my card. This happened December 2018. I did an dispute over the phone and mailed in a dispute form twice, still no response or refund. It's been 6 weeks already. Then my Green Dot card is constantly getting locked up so I'm unable to use it. And talking to foreign customer service sucks. I reported them to the BBB but no action has been taken against Green Dot yet. I will be closing my account as soon as I find out if I'm able to get a refund and if that doesn't work then I'm filing a lawsuit against Green Dot.

This company issues online banking information without verifying the person's true identity allowing Identity Theft and Banking Theft to occur. I have been trying to report my identity stolen but their customer support number does not allow you to speak to a human without information that only the person that stole my information has. This is HORRIBLE!

My tax refund was deposited to a Green Dot card. I never received the card. When I called for a new card and check my balance I had 4 dollars left from 1000. I called and disputed many times with no result. I provided police reports, letter from my work and myself with no result. I have spents hours on the phone and no result. They don’t wanna help the customer and I believe this is fraudulent.

DO NOT purchase Green Dot Prepaid Card Products! This company is run from a foreign country and uses the money you load on their cards for their "fees." I purchased a $25 prepaid card from Vons Grocery Store on the evening of 12/7/18. The online registration & activation failed and also did not work over the phone. So the next day 12/8/18, I called and requested a refund. I had to give them my full identity to link to the card to request the refund, and was told my refund was being processed, I was given a reference number and told I'd receive the refund in 2 weeks. On 1/7/19 I had not received a refund. I called Green Dot, gave the reference number I was given for the processing of my refund and was told no refund was issued.

I have had this prepaid card for about a year and have never had any problems. I started college and I needed an account for my funds to be refunded to me, so I checked the card's policy on direct deposit. It stated that you can have up to $10,000 direct deposited on your prepaid card. Everything went smoothly and I had my college direct deposit the remaining balance of my student loan to my money card. I went to go make a withdraw and it said my card wasn't active. So I called the number on the back of my card and they told me that my account is frozen and they locked my card. I am beyond upset because this isn't their money, it is mine and now they are making me jump through hoops just to get access to my money. I have emailed them my drivers license front and back like they had said and I still haven't heard anything back yet. After I get this sorted out I will be closing my account. This is very unethical on their part.

To start off I loaded $32 dollars on it when I registered it and logged in, it said $31. Later on I made some online purchases and the transactions did not match up at all. I was refunded some money and it never appeared on there. Had it for not even a week and it’s the worst experience ever.

I purchased a prepaid debit card and deposited $500 onto it. I haven't been able to use my card and it's impossible to speak with a live person. I have sent multiple emails as well as a certified letter and have gotten zero response. I thought this was a well established legitimate company but now I think otherwise. Need help. Any advice?

I have never received more horrible customer service in my entire life. They shut my card off without any warning whatsoever with a $2000 direct deposit balance in my account and held my money hostage for over 7 days while I waited for a replacement card - after assuring me I could still pay bills using the checking account and routing number. NOT TRUE. Furthermore, I could not contact any LIVING person while my account was on hold because the entire account had been deactivated. Also, I have been paying $4.95 every month for the past year for a "VIP" card which is supposed to waive Green Dot ATM fees and let you make cash advances at any bank, but I'm still regularly charged a fee by Green Dot for ATM and have been repeatedly DENIED cash advance transactions at the teller. This company is SHADY. Do yourself a favor and don't even waste your time and money.

My husband bought me what he thought was a Visa gift card for Christmas but it was a green dot card which meant a bunch of hoops to jump through and a week to wait for the real card. so I got the card and activate it online but when I checked the balance it said zero. I sent an email to support and this is the answer I got back: "We see that the card you've registered is an online card." And it is not yet funded. Please call us at ** for further assistance about your card and reload. So where did the 100 dollars go that my husband put on the card when he bought it? He has the receipt. They said there were no funds on the card and to call Walmart, Walmart said to call Green Dot. 100 dollars just gone.

Just loaded/purchased a Green Dot prepaid debit card from 7/11 and when trying to activate the card, I get a message saying "card invalid." After trying to reach out to customer support the robot hangs up on you after I type in my Green Dot card number. ACTIVATE MY CARD OR REFUND MY MONEY ASAP.

Today, January 3, 2019 I used my recently acquired Green Dot Cash Back Card after setting up direct deposit the previous week. To my dismay when I went to withdraw funds I experienced the old "insufficient funds" screen at the ATM machine at a local Wawa convenience store, which all have free no charge fee arms. Not only did I get charge a $2.50 fee I was short of funds because of a non disclosed fee of $9.95 a MONTH placed on their so-called cash back card! I called customer service which, after an hour phone call and speaking directly to a Floor Supervisor adamantly refused to remove the charge. I have been a Green Dot card user for over 8 years with other cards an thought it would be beneficial to do so with it newly TV advertise card.

I am not a Green Dot account customer. I recently purchased a new cell phone and the person that had the number before me must have been a Green Dot customer. Green dot keeps calling me with automated calls and text messages. I press the button on the call to be taken off the call list. Their system tells me I will not receive any more calls. I also keep getting text messages with updates from them. I respond "Stop". I then get a message that says they will stop sending me text messages.

I have tried numerous times to activate card via phone and website with no luck. There is no possible way to reach a person to talk to. I looked at multiple websites to find a way for a voice contact and it just loops back to the never ending runaround.

I purchased a MoneyPak for $400 about a month ago in the end of November. I went to add it to my account. I typed in all the numbers and it came back saying, "Fraudulent use detected. Funds not able to be added. Select button for refund." After calling a few numbers and trying to get somewhere I got nowhere and decided to hit the refund button which I did. I entered all of my information including my account number, my name, my address, everything, the MoneyPak number and all of that up. Screen popped up and it said, "Thank you very much. You'll be sent a receipt through your email."

I do not have a Green Dot card. I am a manager of an RV Ranch and mobile home park. I refunded a $500.00 deposit to a tenant with a Green Dot card that Green Dot refuses the cardholder access to. They froze his card and refused to release funds to him even after I sent them a letter explaining the refund to them. It has been over 2 weeks since the refund was issued. I cannot give him another form of payment while Green Dot holds the funds. We have never had an issue like this before and I will be reporting this to the FTC and any other government entity that will assist in this situation. The tenant has a wife and child. Do not use Green Dot.

Got a personalized Green Dot cashback Visa. I had to verify my ID to do this. My first direct deposit went through fine. 2nd direct deposit went in and Green Dot blocked my account. I called customer service. 4 hour wait time to speak to an agent. The gentleman was nice but unhelpful. I was told to send my ID to verifymydocs@greendot.com and it would take 5-6 business days to confirm my identity. I sent my ID and received no confirmation that it was received. As of right now my funds are still unavailable and I have not heard from Green Dot. I don't believe they will give me my money and I will have to sue them after filing a police report and complaint to BBB. I was not even notified when they blocked my account. I have another deposit scheduled for tomorrow, more money lost. I do not recommend using this company. I'm not sure after reading the reviews how they are still in business.

I have been using Green Dot since my return to Illinois and receive my direct deposit on this card. A few months ago I was supposed to receive a "Personalized card" in the mail but never did. When I inquired about it I was informed that they could re-send the card but it would take 7-10 business days and they would have to deactivate the original card I purchased. I receive my direct deposit on this card and cannot afford to wait 1 1/2 to 2 weeks to have access to my funds.

I've used probably 100 of these cards with no problems and I bought one recently and been trying to activate it and it wasn't working. Then it said I exceeded the times to try and register and to try again in 24 hours! Now when I try it says card is invalid!!! This is crazy!! I put that money on there and I need to use it!!! And it just keeps saying card is invalid! Then I try to register online and it keeps saying card is invalid!

Currently trying to figure out how to sue this company. They have made sure that you cannot make contact with a human. Spent $500 on a card that is apparently invalid with a $0 balance. Website says the card information is invalid, the automated phone lines for Green Dot say the same and then it HANGS UP ON YOU! The ROBOT actually hangs up on you. This company is run by criminals.

I have thought of claim over 8 months ago. Still have not received all my money back. On top of that I'm getting charged more fees than before and after you add it up between all the fees they charge you an ATM fees. You're paying out most of your money in fees. I've been with them for years. Used to not be this bad but I always go back and look at my transactions. After I pull money out of the ATM it'll show the money I pulled. Say $100 then they charge me 250 for a foreign ATM charge then Green Dot turned around and charges me 250 or more for use my ATM. It seems like every time I turn around I'm adding up over $100 in fees in no time so I've got to figure out something else plus try to get the almost $300 that is still owed to me for unauthorized purchases.

I was happy until today When I found out it was legal for Green Dot banking to hold my money hostage until I had a card activated with them. I've been using Green Dot banking for a long time now. I've had no issues until today. They froze my account until I activate a Card. There was no notice emailed, texted or even a phone called given to me to let me know that this could happen! My power is due today. I can't pay my power for 3 to 5 business days and it's costing me $16 to get this card activated because they have to charge me expedited fees to get me the card in a timely fashion. I commute for work. I can't pay for gas. I can't have my card until after the New Year! Which means I have no money until then zero, zilch, nothing. So now I can't even buy the things I need to buy for the new years, for me, my wife and my daughter!

I have a dispute. They tell me there is nothing that can be done without a handwritten letter. I emailed them one and they said, "No. Email or fax." Told me it would take 10 days plus the time to get letter. Meanwhile I am out my money. Terrible service. Once I get this taken care of I'm done with this crappy customer service. If I could rate lower stars I would.

My whole check was stolen off my card. It took me two hours to finally get a representative on the phone to be told I had to wait 10 business days to get my money back and I was told I had to put everything in writing and allow 2 weeks for them to investigate. I do not happy with the services. I don’t believe I’ll continue doing business with this company.

Updated on 01/28/2019: I love how they say they say contact them. I have. I've been on the phone with the corporate office since December. They say the check went out on Nov 27. Never received that one. Now they say they sent another one. The 3rd of January. Guess what. I bet you know. Never got any of them. It's starting to seem like they are not telling the truth. Well today. I'm calling again. And if that money is not electronically placed in my account before I hang up the phone I'm going to put my complaint in with consumers affair and I'm going to call a local attorney here in Florida Morgan & Morgan. Whoever is going to do the most damage in taking my money back I'm going to hire.

Purchased a prepaid Visa card. At purchase there is a $1.95 fee. I thought that this was reasonable. However, after purchase (and vendor says no returns) and after opening the package, it states that there is a $7.95 fee debited after the first purchase and charged monthly. For a card that I put $100 on, this charge is unreasonable. If they had stated this on the outside of the package so that it could be read before purchase, I would never have purchased it. And, I don't think anyone else would. Therefore, this card was completely misrepresented, and the fee is unreasonable. I want to return it, but I cannot.

GREEN DOT IS HORRIBLE!! I bought a Green Dot card some years ago believing the gimmick in their promotion about how easy it is to use their cards. They forgot to leave out that people are able to perform scams with their cards. I purchased a card from Walmart and placed $1000.00 on the card and come to find out someone already had the number and stole my $1000.00. I called Green Dot and they told me there was nothing that they could do about it. I had to file a police report and everything and they completely refused to reimburse me for my money. I even filed a complaint on BBB. I will always protest against people using the Green Dot card. IT'S A SCAM!!!

Bought a card, registered it online, went to go to my account and it said they can't verify my identity but managed to charge me a monthly fee 10 minutes afterwards!? Emailed them and they said I'm pretty much screwed and can't use it online, at ATMs, or to pay bills. Pretty much everything that you get one of these cards for. So now I Have $200 that I can't touch and no refund. Garbage. Buyer beware!

This card was given to us as a Christmas gift. The card buyer spent $30.00. When we activated the card, the balance on the card was $28.00, however we was alerted that $7.95/monthly fee will come out the following day or when the first purchase was made, whichever comes first. This meaning, we only got $20.05 to spend. The terms and conditions of the site say that if you don't make at least 30 purchases or upload at least $1,000 each month to the card, it will charge you a $7.95 fee each month. This meaning that your account will go into the negative.

Ok, so in the midst of holiday shopping I needed a last minute gift card. I go to my local CVS and go to the gift card section. I see a prepaid gift card with a reasonable fee of $1.95 vs the $5.95 or more so I select the Green Dot card. I had no idea it was a gift card until I gave it as a present, the receiver pick up that it was not and never registered it. I figured ok it was not registered or open, I could get my money back and buy a proper gift card. I return to the store and they say, "Nope once you buy it no refund."

Difficulty registering card. After numerous attempts unable to register thru app. Numerous times on the phone but kept stating I couldn't be heard and hang up. Never sending to a live specialist until numerous attempts made but then gave specialist my info only to be told I can't be verified so card can only be temp. No permanent card will issued and can only use in person. Can't purchase anything over the phone or online. AFTER ALL THIS CRAP IT STATES A FEE OF $7.95 WILL BE CHARGED MONTHLY when it is making purchases inconvenient because I can only use in person when I am disabled and had card gotten to use online or over phone.

Do not buy a Green Dot prepaid visa card that is sold at retailers for gifts! I received one as part of a Christmas present, Dec. 2018. The gift card was for $10.00, after I registered the card for use, they deducted $7.95, which now leaves a balance of, $2.05! And, if you keep a running balance, they will deduct, $7.95 per month as well as other fees. When you reload, they charge up to, $4.95. What a RIPOFF! The card cost $1.00 to purchase. By the way, when you register, they want your name, address, DOB, SS #, etc., in an effort to "help the gov't fight the funding of terrorism and money-laundering activities." Steer clear of these cards!

I have been unable to access my online account for 3 days to transfer money from the vault onto the card. I have called customer service repeatedly for help. Their system is not generating the email with verification code so I can log-in online to access the account and customer service states they can do nothing to fix this... The first three days I was promised return call from supervisor, never received one. It's almost Christmas and I am unable to shop for our Christmas dinner and finish up presents because I cannot transfer money from vault to use it. I have tried every number imaginable to get help from these people and all I get told is there is nothing they can do. Day after Christmas I have a lawyer looking into this, I am moving my direct deposits to another bank and I probably won't even shop at Walmart anymore after this for endorsing such a poor product.

I can't help but wonder why I have not had the opportunity to speak with a human being. The issue I am having can't be solved by their robots. Even when I was prompted to speak with a representative and pressed 0 it never happened. This was only on a trial basis and after a few hours I came to realize that I am going to remain with my traditional Credit Union to have human interaction when I encounter a problem.

I've been a customer for at least 4 years. Now possibly longer. I deposit money a lot sometimes in store other times via MoneyPak. I tried logging into the app today to check my balance and was told my account is CLOSED. I tried calling to see why and was told put card number and last four of Social Security number in. When I do I'm told the same acct closed and can't use them again. I'm clueless as to what the reasons are, can't speak to anyone to resolve or get answers. I use this to do most of my online shopping. I've recommended this card to family and friends because it makes sending money easier than MoneyGram or Western Union but here I am stuck with no answer or reason why they randomly shut my account off.

Received a Green Dot card loaded with $30. Tried to register online and it states the card number is invalid. Tried calling the customer service number and when prompted to enter the card number, I am asked to enter my social security number. However, the card was a gift and not associated with a SSN. No real person to speak to. I will never purchase a Green Dot card. I am considering the $30 a loss.

I have been a customer of Green Dot over a year. I have loaded numerous MoneyPaks to my account. Recently for the first time one MoneyPak was reported fraudulent which was a misunderstanding. Green Dot permanently closed my account and deducted the amount. Reported fraudulent from my balance. I was fine with all of that except there was still a positive remaining balance my card of $200. After speaking with numerous agents and the corporate office they continuously tell me there is nothing I can do to retrieve my excess funds that was put on card in cash. That's is robbery.

I have spent over 9 hours on the phone with customer service. Some of the representatives were helpful and friendly, others were cross, abrupt, and gave not only misleading but untruthful information. The cardholder died on 10/17/2018, the company was notified on 10/24/2018, and still had the audacity to deduct the monthly maintenance fee on 10/27/2018.

I purchased a Green Dot Visa prepaid gift card for my parents for Christmas. Either the mail I sent to them was stolen or lost. I have the receipt from Kroger with the last 4 of the card number, and all transaction numbers, and Green Dot tells me they cannot access any information to see if the card has been activated or cashed. They suggest I contact Kroger. Kroger says the same thing. Looks like I'm out $100. No more will I buy a Green Dot card for any reason. Total BS.

I have 4 visa debit cards with $500 on each card. I cannot withdraw the cash from my ATM. It keeps saying that it's the wrong pin #. I know it's the right pin #. When I activated the cards a window pops up saying the information is not correct, when I double, triple checked the number, expiration date, and the 3 # on the back of the card, still does not sync. I have tried to change the pin # but yet again it says the wrong pin. It shows the balance on the cards $500 each card. However, you can't get the money out. What good is it if you can't get the money from these cards. I don't want to use it to pay bills or anything else. I want the cash. Even when you go on to their website, you can't register more than one card at a time.

Well up to recently I did truly love my card, however someone stole my old phone and changed my email info and since then I had to change my number and I can't log into my account anymore so the site tells you to call customer service if you have issues logging in. I have on multiple occasions and they are unable to reset my web info to allow me access to my acct. The only way is to send to the wrong email on file and a number I no longer have! Poor customer service, I mean wow I can send my ID to prove my identity and yet they said there's nothing they can do! Poor technical support Green Dot!

I was just on the phone with them and I went to a supervisor "CHERRY" agent ID ** who put me on mute for about 20 min until she then transferred me back to the beginning of the system. Then I got to "Judy" agent ID ** who told me that she had provided me with all the information she could and that she WAS NOT going to transfer me to a supervisor so I asked to be transferred to the beginning of the system. She told me if I wanted to go back to the beginning I need to hang up and call back. I WILL NOT BE RECOMMENDING GREEN DOT to anyone I love or even hate as a matter of fact. I will continue to post this in every social media and search engine blogs until my issue is resolved. I will be looking for another form of banking.

Green Dot is AWFUL. Worst customer service I have ever had. My boss got us these as "gift cards" but there is a monthly fee! I called to ask important questions and the woman didn't help me at all. Easy questions like, "Can you use it for an item that costs more than the amount that is on the card?" or "How does the monthly fee get paid?" And she never answered one of them! She kept not answering my questions and telling me to read their website! I kept asking for a manager and she kept telling me to go to their website. Not to mention it was very hard to understand what she was saying. Very rude and not helpful at all.

Green Dot is AWFUL. Worst customer service I have ever had. My boss got us these as "gift cards" but there is a monthly fee! I called to ask important questions and the woman didn't help me at all. Easy questions like, "Can you use it for an item that costs more than the amount that is on the card?" or "How does the monthly fee get paid?" And she never answered one of them! She kept not answering my questions and telling me to read their website! I kept asking for a manager and she kept telling me to go to their website. Not to mention it was very hard to understand what she was saying. Very rude and not helpful at all.

This is the worst card ever! I've had this card for over 5 years, I have upwards of $8,000 direct deposited every month. Today is my 33rd day trying to get a cash advance for something that I've been doing every month for years! I have 3 times the amount I'm requesting, suddenly it's been flagged as suspicious activity, ok, I talked to them and they said this was to be rectified. Here I am again and it is not! Adding insult to injury, I cant speak to anyone about it! They are literally holding MY money. My bill was due last week! I cannot stress to you enough. DO NOT START A FINANCIAL RELATIONSHIP WITH THIS COMPANY! It will start out fine but they are not a bank and in a time like this you won't be able to talk to or physically pull your money out!

I purchased a $100 Green Dot Load & Go Prepaid Visa card in July 2018. Used it once for an online purchase. Went to the website listed on the back of the card (GreenDot.com/LoadandGo) to check my balance, and I get this error message: "The information provided does not match our files. To ensure you are not locked out of the system, please verify you are on the correct website. The website address is found on the back of your card." I call the phone number on the back of the card (866-871-2414) and get the same response. I recommend against purchasing a Green Dot Load & Go Prepaid Visa card.

Any time I have a issue Green Dot team waste no time fixing it... Direct deposit always on time. I can spend how I want and use it as freely as I need. Cashback rewards is also great and I love the volt. It helps me save money that I need. I love it.

I wish there is an option for 0 star. Please DO NOT BUY anything related to Green Dot Prepaid cards or MoneyPak prepaid cards. There is no real person to speak to. I requested for refund in Moneypak.com website and message just says "We are sorry. We are not able to process a refund with the information provided," when I provided all the information they required. I emailed them and I cannot even reply back to the email and they just provided PO Box address to reach out. There is no customer service phone number in greenpak.com. This is just crazy. I'm going to report this company to the Better Business Bureau. The worst company ever!

I'm a over the road truck driver. I purchased one of Green Dot's Visa cash back cards. I go it online to register the card and immediately the online registry isn't working properly. Once you put in the first four numbers everything is fine. Then I started adding the second four numbers. It will let you add two. Then the third number jumps down to the next line where the date is so I started over. Well after four attempts at it it locks me out. So of course I called customer service.

Updated on 02/12/2019: My dispute has gone on since December despite receiving a letter saying it was approved. Still no response from company. They even gave me a corporate number and no one ever answers during business hours. Customer service continues to change the story on the dispute every time I call. Save yourself the troubles and don't get this card.

Updated on 01/02/2019: Green DOT Corporation will only Mark me as a verified reviewer, not a verified buyer because I have nothing positive to say about this company. They know what I am saying in these reviews are the TRUTH. Every day I get denied using my prepaid Visa. I call the 877 number on the back. Now that I have the corporate number I will call every day I get denied. I have a complaint against Green DOT Corporation with the BBB and the Federal Reserve out of San Francisco, Ca. When I called Green DOT Corporation they told me that EVERY bank operates the same as GREEN DOT Corporation. Of course I told them that it is BS!

I requested a replacement card and paid the $15.00 rush delivery and come two weeks later still have not received my card. When I contact customer service they try to send me a new replacement. If you know my address then why keep asking. After careful research I found the corporate phone number (626)765-2000 this bypasses the current number and gives you a corporate directory. I too plan to file legal action using a better tool or what is called the (UCC) (Uniform Commercial Code) to put a lien on them and see how they feel if my matter is not cleared up quickly.

I'm very pleased to receive my pay early each week it allows me to plan ahead of the weekend. Thanks for excellent service as well everything that you said would be done is and more. I recommend this service to everyone.

Purchase a card November 21st. Lost same card November 21st versus 2nd card November 22nd. November Twentythird notified Green of loss card. Customer service reassured me I would be credited for loss card. Weeks later after not having been credited for loss card continued several times to contact customer service with quite Difficulty, Often not Able to speak with the representative. Cannot get past electronics teller. December 12 I by chance stumble across a way to contact Their fraud department, Which swiftly handled my case and Assured me a check would be sent to me within 10 days? Expand 6 days now no check, still waiting. Let's see what happens!

I have had the opportunity to be a Green Dot card holder for a little over a year now. My experience so far has been very positive. I have enjoyed the cash back bonuses I receive after 12 months. Having a Green dot card has allowed me to better manage my money. Thank you Green dot.

I have never had a bad experience with my card and customer service has always been very helpful. I receive my direct deposit on time and twice I even received it a day early. The only thing that I seem to forget is the 10 dollar monthly fee that I would like waved for those who are not in the negative and receive direct deposit but that’s wishful thinking. Thank you for the great service!

I am a long time customer of Green Dot. My account was recently hacked. I contacted Green Dot and was told that I had to dispute the charges on my card to get my money back. I sent the dispute forms in and was able to get my money back. The total returned was over $400.00. I am very happy with the results from this ordeal. I also got a new card number. I was will be a lot more careful in the future when ordering online.

I have been using this service and I receive direct deposit every two weeks at the same time 630 am. Well today I have no deposit. Can’t get anyone. My deposit was sent from work and verified yet Green Dot has not posted it nor can I speak to anyone. It’s disgraceful. I have bills to pay and a family. How dare you have someone’s money and not give them any information. I will be reporting them to the BBB.

To reload card a little expensive. I went to same drugstore where I purchased card to reload more money to waive fee for next month, does the store you go to have their fee also. Do you have to keep a balance to avoid monthly fee.

I been on hold for 45min and still haven't gotten anyone I been with Green Dot over a year and every time you call customer service it takes too long to get someone on the line. My direct deposit hasn't posted and I need my money for bills.

I have had Green Dot for a very long time. I love how easy it is to add money to my card. Love how I can access my balance through the app. And just about everything else that I can do with the card. My purchase of my green dot card was originally just a purchase to pay a bill, but I use it for everything. Thank you green dot!!!

Thanks Green Dot for a wonderful card. I have direct deposit and will keep my direct deposit with Green dot. Green dot has excellent customer service. Green dot App is excellent. I have had other prepaid cards that Was not up to my standard when I signed up for Green dot/ I was and still is very impress with the service. I give Geendot 5 stars. Thanks.

Service is great. I commend Green Dot team trying to fix my issues. It's just recaptcha gives me problems. I also changed my phone # from ** to my new number is now **. Hope to resolve it soon. Thank you for allowing my input. May I sync my green dot with my google account? That would be great.

I really like this card. It shows me that I can have more money on my hands. I got my wife into this card. This will help her save money like it did with me and I think she will do a great job saving money with Green Dot like I am.

The Green Dot card itself is wonderful. The app is where the issue comes in. The app is always having problems with stashing and unstashing money. Sometimes the app does not let me log in with an error message popping up saying try again later.

Updated on 01/15/2019: This is a follow up to the poor customer service that I reported before. I received a response from Daniel w/ GD and he said to call so he can help with the matter at hand. I called Daniel four times on different days and at different times. Of course there was no answer and no voicemail. The phone rings a few times and then goes to a robotic message for GD. They are trying to make themselves look good by responding to the complaint, but it was just for show. Ha. I'm not surprised. Worst customer service ever! Nuff said.

Green Dot won't allow me to take my money out the vault. I'm going to report them for illegal bank practices. I do not recommend anyone to bank with them. They even blocked my number so I can't speak to no one.

I transferred my money into the vault today and I have not been able to access it since 12:30. I am stuck with no way home. I have called Green Dot several times. I was able to get them once. Since then my calls will not go through with them. I transfer my money thinking it's safe and here it is I can’t even access my own money and all they can tell me is they understand...understand that I can’t access my money so that means my lights will be out tomorrow. I’m stuck with no way to work and all my money is in the vault. Way to go Green Dot.

I'm not happy with this card, have to pay a monthly fee to have a company set a limit on how much money you can spend a day, not fair, also when a transaction doesn't go through the cardholder gets punished meaning funds are held till the card company/bank wants to make it available for the cardholder's use. Telephone calls are sometimes hard to understand, need to have "press 1 for English".

Any time I call you always say my card # is invalid. I have to dial SEVERAL times for it to go thru and then sometimes it still doesn't so I have to try my social security number. Sometimes that doesn't work either.

I want to thank Green Dot's Internet, and Phone Reps. for Making the change from my Direct Express Account issued by the US Government, and Social Security office themselves to A Green Dot account for me instead, Direct Deposit. They were of great help. My Money will now be deposited in Green Dot's Bank. Jan. 1st 2019. I will be able to use Green Dot's Debit Visa Card now instead. Early access is available I am told in case I need funds earlier also. A few days ahead of the 1st instead for a small fee to do this. I am glad for this. Thank you Green Dot. Looking forward to using your services instead.

I loaded $300 onto my card an hour and a half ago, and my money is still not available. I have been hung up on TWICE when I try to call in and I have been on the phone trying to reach someone for an hour. I have my receipt and I need my money to be available now!

I haven't had any problem with Green Dot. I think y'all are doing a pretty good job. Every time I call and have a problem customer service is always there to help me out and that's great because some other companies aren't like that. They will give you the rum around until your head hurts.

The only thing I have to say is I like my Green Dot card. I even recommend my aunt to get one and she loves it. I will let family and friends know about it. It's great, especially when you can get paid up to three days in advance.

All great card really. Like it can use it at a number of places. Some banks I can’t though. The only thing I don’t like about it is the monthly fee. Would likely to get back. Otherwise it’s a great card.

I've had nothing but positive things using this card. I love that I can talk to someone if I have questions about the transactions I don't recognize. They are always very helpful. I've had nothing but good experiences while dealing with Green Dot. They are amazing and I've recommended this card to a lot of people. I've tried others but now that I have green dot I'm staying with green dot. I highly recommend this card to anyone who needs a prepaid debit card. They won't be disappointed.

I love my card. I would and have told family about my card. And some of them have Green Dot cards now. Thanks so much, I love getting my money early and I love how the staff talk to you on the phone. They are very helpful. Thanks again.

If I could put 0 stars I would. My account has been frozen for no reason whatsoever. I spent over an hour on hold before I got frustrated and hung up. I’ve had to make several calls to the “customer service” department with absolutely horrible service... but this one takes the cake. Do yourself a favor - DO NOT use this company for any reason. EVER.

Updated on 12/20/2018: This bank has not contacted me so if you see their generic review after this post that is a lie. I have been contacting them since December 2nd. I deposited a check on November 29th. That Check was honored and cashed by Bank of America on the 30th of November. They did not place the funds on my account until this 6 of December so they had that money for nearly a week. Then they put a hold on my account and blocked it the 7th of December and I also put a $2000 cash deposit on my card on the 4th of December and now all the money on my card is not available to me. Their customer service is ridiculous. They are off all their horrible. They do nothing to help you. You can't speak to anybody to get anything done. There's only one real number to contact Green.

Walmart MoneyCard - Green Dot. Card very easy to use. Card cracked after 3 years. Wanted replacement. Told card had to be deactivated and new card 7-10 days. Would not be able to get money during that time. Told them I wanted to keep access to my money (I was not that nice about having no choice in matter). Said I would take out duplicate card on same account, wife's name. Safeguard I withdrew all money I could. Some could not get out. When I tried to use it at store, was told authorization denied. When I tried to call 1-877 number, was told account not found, invalid as well as my social security number. If I tried to go to website, account no longer valid. Don't really care about $9. I quickly removed in direct deposits. More concerned now about scruples of this company when they cut you off at the knees like that.

Worst company to ever trust with your money!!! A few months ago they froze my account without any prior notification on why or what was happening. I didn’t even get a notification after it was closed. One day I went to use the funds I personally deposited and the account was closed. I can’t move the money, I cannot touch it! I sent 5 separate emails for someone to contact me, nothing! Then I finally sent a nasty message to support once again and corporate called me.

I bought this card thinking it was a gift card for my son. He had to go through some ridiculous process to register. Now, I find out they took out $9.05 off of a $25 gift card. That is ridiculous. I could not speak to anyone in customer service because this Green Dot institution is a scam and I am going to report them to the Better Business Bureau. Visa should not be affiliated with this company. Please do not buy one of these terrible cards. It is an absolute ripoff no matter how you look at it!

I used Green Dot because I ran into some difficulties with my bank account thinking simple deposit money which initially, you are billed a monthly fee for almost $8.00 and $4.95 to put money on it. You would think direct deposit which is free would be easier right? Nope, I have been waiting for days now with no money for gas, food or anything. I work for Uber and did the direct deposit that Green Dot would never accept!!! Heads up, Uber only can give you a 10 digit billing ID which does you no good with Green Dot which uses a 16 digit tracking number. You can't get the tracking number from Uber until the money is accepted which defeats the purpose. So your money sits out in limbo until God knows when. All of them, Uber & Green Dot use third party foreigner who don't speak good English or apparently hear it either. It is so frustrating to go through so much trouble for your money. This company is a ripoff!!!

Not good at all. I’ve been trying to get my refund but I do not have an ID, nor a utility bill. I’ve called and called and all it goes to is a machine. I have up to 240 in my account but can’t get my refund!! I JUST WANT MY MONEY BACK. WORST CARD EVER.

Last week I took my ENTIRE Christmas fund ($500.00) and invested in a Green Dot Prepaid Debit Card!!! I wanted to be able to make ONLINE purchases to surprise my husband. What a TOTAL nightmare, ripoff & scam from beginning to end! As soon as I got home... I tried to register my card! First 2 tries... I got a response "System unavailable... Try back later!" Then FINALLY called the 800 # to activate. Was hoping to speak to a REAL person... but that is ABSOLUTELY NOT POSSIBLE!! So used automated system and was informed that my card was now registered as a TEMPORARY card. Was also advised I could ONLY use it for IN PERSON PURCHASES!

I got my Green Dot prepaid card through an employer which is how she pays me. She lives in another city in California so it's easier that way but in the seven years that I've been with Green Dot Visa it's been a nightmare. There been several times I've had to contact them in regards to unauthorized payments and recently a very well-known company debited my card for the entire amount that was on the card without my knowledge, without my consent, without my authorization. Green Dot told me that I needed to wait from the 1st to the 13th to have the issue investigated.

So I purchased my card at a Duane Reade pharmacy, I put my money in the card and when I got home to activate the card I was having issues with activation so I changed my mind totally about using the card. I called the company the same day of purchase letting them know that I want a refund. I have never used the card because it wasn't activated. So the person said they will send me a refund check in two weeks. Waited two weeks, no checked showed. Called again, same thing, waited two weeks no check showed. Called again, really disappointed now but still patient, person said they will ensure I get the check this time around (same story). Check didn't show after 3 weeks of waiting.