Green Dot Prepaid Cards Reviews

Ordered some stuff online found out it was a scam. Tried to stop payment immediately and they told me there was nothing they could do for me. Ask to speak to supervisor they said there's no supervisor available that one wasn't there. Everybody knows supervisors are always there. Told her I wanted my payments stopped. Told me there's nothing they can do about it because I authorized it. Ask them what's the point of having a credit card if I can't stop payment 10 minutes after I ordered something. They said they'd have a person call me back. I told her again I wanted to speak to supervisor. She hung up on me. What kind of customer service is that? I've been with them for years pay $5 every time. I want to put up the $500 on there and won't let you put more without paying another $5.

App and website has not worked all day. I can’t access the money I have in the vault for my bills. They’ve given no updates, or even acknowledged the issue. I’ll be taking my money out when I can, and deactivating my card. I’ll have late fees for not being able to pay my bills today. The first of the month, and how many people without access to their money?

I had a problem with the direct deposit of my government benefits. The recordings kept telling me the same thing. I called my benefits provider and verified the routing and account number. The I called Green Dot back and finally got a customer service rep. She hung up on me. This happened 6 more times before I finally asked to speak to a supervisor. I was put into a recording and it hung up on me. On my 8th call, I finally spoke with someone who said she was a manager and I got some information. I should not be treated this way and I have to pay a $9.95 fee every month for these services. I am switching to a competitor ASAP and telling everyone I can to do the same.

I bought a MoneyPak with my bill money and it wouldn’t let me load it onto my card, I contacted customer service over 7 times and not only did they not know how to do their job, but actually costed me more $ with their ideas. Asked for a supervisor, but were so busy (which is an alarm) that the supervisor was supposed to call me back and never did. I ended up having to get a refund for my money which I still haven’t received. By far the absolute worst card company either reg credit or prepaid that I’ve ever dealt with. DO NOT BUY THIS CARD!!!

The website and apps will be down for DAYS! YOU ARE UNABLE TO SPEND YOUR MONEY! This happens multiple times each month and it's getting worse as time goes on. Do not use this card services, it's the worst ever!

I literally called to confirm my direct deposit information and any other information was set up correctly with customer service. My social security deposit finally posted only for Green Dot to not access my funds. I had to call back at 12 pm and was placed on hold for until 2:15 pm. Then the representative told me that my account would have to be under review since it is a large deposit for 4 hours! That is ridiculous and stupid! I asked for a supervisor, and was read a generic script. This is my first time banking with them and last! No correspondence, no email of any kind, no phone call... Poor business!

I rented a U-Haul and U-Haul explained that there would only be a 100.00 hold on my card but Green Dot decided to put another 200 hold on my account and wont release the funds. I have gone back and forth with them and there is no one that speaks English. I will never use this card again. This is very frustrating. $300 is a lot of money for me. I am a single mother with 3 children.

I have a Green Dot Platinum card and have been trying to activate it; however, I'm having trouble doing so. I have been calling trying to reach a live agent, but if your card is not already active, you can't reach anyone.

I had my TurboTax refund put on a Green Dot prepaid card. Little did I know, the card would charge $4.95 per month, just as a maintenance fee! Taking my money and for what? Who wants to feel like they are being taken advantage of? No thank you, I would not recommend to anyone.

I recently moved and have had and continue to having difficulty updating my home address on file. I moved from one assisted living facility to another. I tried to update my address online as I did with 90% of my other services like my cell phone. They have disabled the update home address feature online and require you to call. When I call, I was instructed to send a copy of my DL with the new address and bill with the new address and my name on it to an email address and told it will take 48 hrs. I have been doing this repeatedly for ONE MONTH. When it has not been updated, there has not been any notification or response back to me either by phone or email as to why the address was not updated. Each time I've called, I'm given a case number, told to resubmit and include the case number.

I bought a MoneyPak card to deposit money and their website said wait for 20 mins (I waited for 30) and they kept rejecting my deposit and now they won’t even let me deposit today because maximum deposit attempts were reached. Can’t get ahold of a ** human and their automated system is less than absolutely useless. Would not recommend anyone buy their products ever. Go to PayPal or some other company. This company is the worst.

I got a $25 Green Dot Gift Card from a friend and they made me register for their banking system, including ALL of my information: SS#, DOB, address, everything!!! And then they took off $8 processing fee from $25 card which was left with nothing. I advised my friends to not buy this card as nobody has a right to require a SS# or address for a gift card!

I had to buy a card to put money on so I could pay a bill with it and it absolutely won’t work. I've called customer support. I've emailed y’all as well. I put MY money that I worked hard for to pay a bill and it literally won’t let me use the card. I have the app and everything. It’s giving me so much anxiety. I just want my money back or for the damn card to work!! It’s ridiculous!!! It won’t let me use my pin. It’s been impossible to speak to anyone of y’all because the customer service says that they cannot give me MY pin because it’s “security” when I already gave them my social security #. I need answers, my money back or for my card to work!!! I’m highly disappointed. I need this bill paid WITH THIS CARD BECAUSE THE MONEY IS ALREADY ON THE CARD. HELP!!!!

Amazon authorization hold credit - not released on account over 7 days and I was told to keep checking my account. I spoke to customer service reps 7 times and 4 times was refused being transferred to a supervisor. I did speak to a supervisor twice to no avail. The funny thing is the amount showing available on the account is the same amount but it's actually not available. I made 7 calls. Spent over 10 hours on hold with no results. Also direct deposit is late that should have posted today with no explanation. I believe they are having system problems and won't admit it or address it with customers. I never had problems until now and see a lot of complaints by customers in the same time frame. Once all my credits are released I will have my direct deposits go to my bank and never use this company every again. I use this card for early deposit.

I bought a prepaid visa from Walmart and sent it to a friend. It never arrived. I took a picture of the card's package all sides and the receipt. The card never arrived. In this day of technology it should be easy to track if the card was used and who used it with my pics but they say can do nothing. I called all the possible numbers and talked to reps. Same story.

They don't have an actual customer service where you can talk to someone. I was trying to set up a card for my son. It lets me go through the whole process, and then says it can't verify the information. It doesn't allow you to fix the information at all. I wasted money buying the card because I can't load money on it.

Your customer service is absolutely terrible. I had submitted a dispute and received a letter in the mail a few days ago saying that my dispute was accepted and the money of $4,071 was returned to my account. Well I have no clue which account this could be but when I called and had to wait on hold for a total of 5 hours and get tossed around from one representative to the next none of them knowing what they're talking about or even asking for the claim number when I give them a claim number acting like they don't know what it is then saying that my dispute was denied. I already got the letter. This is not right. I need this money. Somebody has stolen my card and spent my taxes from it. You sent me a letter saying that the claim was approved and the money was in my account. This is not right and I'm going to be taking legal action if it's not corrected.

Hello I’m Jenny and this my 1st month being with this company and it sucks bad. Nobody speaks good English and they go by something they read on the screen. Like I was supposed to get my money today and nothing. I don’t understand what’s the problems. Why pay fees to get your money early and you still don’t get nothing early???

I got a Green Dot card from One Main Financial. Then I was supposed to receive my personalized card but never did. I tried calling to reset my pin and the person said I had to go to the app but I cannot log in while I'm on the phone. Then he tried to transfer me to get a new card when I asked to speak to a manager. The service from the organization is horrendous and I told the guy off and hung up. I'll be banking somewhere else for sure.

STAY AWAY!!!! My tax refund was deposited with them and I still can't access my money!!! First of all I only use Greendot during tax time. So when my taxes were deposited I called to get a replacement card... When I first called he said he needed my phone # to verify me, I didn't use this card since a year ago. I don't know which number they had on file. I asked him could he verify my identity another way and he said "NO THEY ONLY CAN AUTHENTICATE YOU THRU YOUR PHONE NUMBER." This was the stupidest thing I ever because people change numbers all the time. So there was Literally nothing I could about Greendot having my money because they would send me a new card w.o me telling my number. So finally a week later I was able to remember my username, signed in and got the number.... So now I fall back and request a new card in the 23rd of March.

A transaction that I didn't do is appearing on my account and it took me all my credits!!!! You don't receive messages, you delay too much to answer a call and you don't solve my problem! Where is my money? Can I have my credits back????

The customer service will do anything, say anything just get you off the phone. I had my card stolen. I reported to them. Asked them to put hold on my account since didn't have the documents I needed at the time. Change my address which lied about what I needed. Change my address. It took almost two weeks finally get the truth from them but they never put hold on my account. There was 385.99 cents stolen, they gave me three emails address to sent my documents to before I got right one. Had wait three days before they even tell me where my money was spent. Still waiting for my account info to file police report. Biggest scam ever.

Green Dot blocked my account when I received my direct deposit from my job. And now they are telling I have to wait for a review. And every time I call in to customer service they hang up on me. Green Dot worst customer service ever. I need my money. I have Bills.

I put 460 dollars on a Green Dot card to pay my bills. I am a single mother of two. When I tried to use the card it would not let me. I have tried to get it fixed for 3 months. They will not return my money. They keep telling me I have to use the card but the card will NOT work. GREEN DOT IS A SCAM. THEY TAKE THE MONEY OF HARD WORKING PEOPLE AND SCREW THEM OVER. THIS IS **.

I bought a prepaid card to use specifically on bills. There's $1,000 on it and another $1,000 bouncing between my bank and this one. The CS guy kept saying I have to verify who I am and my direct deposit. I don't want direct deposit. I have that with my main bank. No one can tell me how to get my money back.

I had put money on the Green Dot card for my electric bill. And somehow someone used my number without getting my actual card in hand. And used all my money for an unauthorized charge. I have been trying and trying to get my money back for over a month now and to no avail. The customer service representatives are very rude and sometimes even hang up on me. And in the meantime I am without electricity because of a non payment. I have no idea on what to do anymore. Please do not ever use this card or this could happen to you!!! It is an unsecured card company. And they should be ashamed of themselves. I hope many many people see this review and take my review seriously.

I reported my Green Dot card stolen 2 years ago and when I put my card number it says "account not found"? I don’t know how else to get in touch with a live person. I have money on my card and I need it NOW!

I have called multiple times all I get is there is nothing can do but wait when it’s a payroll check that I need badly it’s been over the time limit and everytime I call you all do nothing. As of right now don’t recommend this card at all. If this is going to be a thing every time you get paid and horrible people when you call and do nothing but hung up you because they are stealing your money. I just want my hard earned money I worked for.

1,000 has been taken out of my account. I filed a dispute and speak to someone daily. Everyone tells me different things! The automated service is given out an email that advised me to send information and when sent the rep tells me there’s no such email. I am sick. 1,000 is a lot of money. They don’t care! I have since contacted a lawyer and he’s working on it. I will never ever ever recommend them!

Direct deposit from my Federal Taxes was sent to Green Dot Bank in error. I tried various ways to reach out to them to see how we can handle this situation, however like the other reviews there is no way of getting a hold of anyone. It all through automatic system which you can't get through without a 16 digit account number. I have no choice but to think this is fraud and will not have to file a fraud complaint.

Hi my name Sandy. I used Green Dot card only a few times a year basically getting a few things from eBay. And keeping track of my money is highly essential to me. As crazy that this may sound, I'm kind of funny about my money from the time I get it to the time I buy something. The only issued that I have with Green Dot is the fact after paying for my items that I had bought, they have the right to go in my account and take out addition funds as "maintenance" fee. The fee is 5.95 per month. That's fine. This month they took out 18.10 and addition to the purchases I made I figured I would a have 20 left over but no. I have at least 2.90 left. I had written to Green Dot on Twitter. They fund the 18.10. So far it says 2.90 on my account last time I check. I wondered how long does go into effect?

I was given a $40 prepaid card as a gift card. Foolishly I gave them my SSN as it was 'required' to get the money put on the card. They then open up an account and charge you a monthly $7 fee immediately. So it's actually 33 dollar card with monthly fees until you cancel. But you can't cancel unless you talk to somebody. You can't cancel online. After several unreturned emails I had to make a chart of already used number sequences to get through the phone maze to finally talk to somebody. They said they will cancel but are unable to give me any form of confirmation whatsoever...so I guess I'm left with the gift of watching my credit to make sure they cancel until I'm certain they did.

Been waiting on a card. Customer service just kept saying at the post office then give me a delivery date. Called for a week straight. Kept saying the same thing at post office then another date. Finally told me they sent it back. Said they would expedite it. Paid for that. Still won't receive it for 3 or 4 more days. Taxes have been on it for a week. So yes TurboTax card sucks just like their customer service. Don't use it.

Purchased card from Walgreens. The card was supposed to be ready to use. I've called a hundred times and no money on the card. I've got bills to pay and it is putting me in a bind. Can't get in touch with anyone.

I filed with TurboTax last 2 years. I got a email from them saying my card was at the post office and on its way to my house Feb 26th so should have had it Feb 28th still not here 3/17/2019. Called Green Dot they said I had 2 cards. 1 from last year which is gone and the new one never received without the last 4 digits of card I never received. I cannot reach a live person but my federal return has been sitting with them for 2 weeks now. It is no surprise they have a 1 star rating with the BBB. Will never use TurboTax again because they are using Green Dot. I guess I will have to file complaint with IRS and Visa BBB so maybe I can get my federal return.

I have a 4 year old son who has stage 3 stomach cancer. I had an emergency where I needed to borrow money from my mother in Colorado. She sent it via MoneyPak though Green Dot. I tried to load the MoneyPak on my card and it froze the funds. They told me the only thing I could do is request a refund. The really crappy part is my son needs his meds today and all they kept saying is, "I'm sorry." We paid for a service that they claim to provide and took my mom's money and is now holding money that my son needs.

I think it's awesome that Green Dot responds to good comments, but nothing is said about the negative ones. Truthfully I've always had a good experience with Green Dot till today. Don't want to go on about my story except to say I get direct deposit every Friday, it was sent at 4:00 am today but still hasn't posted. A little irritated, but like many other people can't get ahold of anyone???

They do not accept any photos of documents that I sent (of excellent quality and complying with all their rules). I just have green card and passport, but looks like they just accept driver licences. They do not have a customer service where we can talk about the problem, just voice recordings. They do not give me the option of swapping the record for my husband's name and sending his documents. Now I have $400 I cannot use! I'm feeling stolen and I'm going to sue the company if they do not give me my money back!

After at least 20 calls and at least 600 minutes of wasted time, I never receive a resolution to my problem. You are told to call back multiple times only to get the same response. And to not be able to update your own profile on the Moneypak website when dealing with money is the worst. No one seems to know what their error message mean. I purchased a Moneypak on 2/26/18 and today I finally requested a refund. Green Dot has yet to contact the seller CVS to advise a refund is okay. Now I have to be inconvenienced even more and wait for a check from this company. Total BS!

I wanted to take advantage of the “Cash Back”. Instead I have these fools telling me I have to send my ID, and check stub from my employer AND that it would take 5 days to verify my documents once they were sent. This process should be a disclaimer whenever you sign up for an account, not a surprise when you need your money. Not sure who’s running the company, but I will be very wary before dealing with any “online” banks. When I tried to activate the card it said the 16 digits on the front did not match the 3 digit CVV on the back. I will stick with Capital One.

I have had my account with Green Dot for several years and loved it so much, I purchased a second card for savings for our vacation. I won a lawsuit and had put the money on my main card and use this card for online purchasing as well as ALL my bills. A few days ago, both of my cards were suspended due to "suspicious activities". I will be able to use the money on both my cards but I can no longer make deposits. My balances have never been over $3,000.00 and my purchasing never exceeds $200.00. I am not understanding how this constitutes "unusual activities". I have recommended Green Dot to family and friends only to be treated this way by a company I once held a great respect for.

They will steal your entire tax refund. These non English speaking emigrants are no help whatsoever. I don’t think they have any since at to do their job. This card/bank has charged me several times for the same transactions. And when I called it was like speaking to a wall! What they do is literally steal your money. I will never again in my life put my money in these people’s hands. It’s like they think it’s their money and not your! They need to be shut down! They are crooked! And fraudulent! I wish I had read these reviews before I put my income tax of over 5 thousand dollars in their bank account. It’s just stupid. Now I can see how Irresponsible It was to put that kind of money in this Obviously crooked company. I guess this is where you come after to prove they have stolen my money and I bet there is more! Devil!

People, here is what you should do if you have problems with Green Dot. Complain to the manager or owner of the store you purchased it from. Tell them you will no longer buy from their store as long as they are carrying Green Dot cards. It seems the only way to put the hurt on Green Dot is to get stores to stop selling them. This should work because store managers will listen to loyal customers. It's too bad you may never see your money from Green Dot, but at least you can stop them from scamming someone else.

My husband and I have had an account with Green Dot for almost two years without any issues. Last month our account was hacked with our rent money sitting in the account waiting to be processed. We immediately called Green Dot and were told that they would freeze the account and we would receive a new card in 3 business days. This was on 2/2/19. It is NOW MARCH 14TH, 2019 and we still do not have a new card, we still do not have access to our account, and the unauthorized charges on the account have still not been disputed with Green Dot.

BIG Issues at the core of the “bank” company they claim to be. Only time this would ever be acceptable is... When? If you want to get a scam from the “scam card company” because of its users they perceived to be in everybody. But the real scam is now at the core of the company. No way to register the card, no way to contact CS, no way this is not getting looked at in more seriousness than it is by federal levels of any government. Do not attempt EVER TO CONTACT GREEN DOT BECAUSE THEY WON'T Answer, oh and even if they do they will just hang the phone up after 1 hour wait time haha. Or maybe they will curse you out or laugh at you jokingly trying to get more of a reaction from you saying, "Well how could you be worried? I’ve got good care of your Moneybookers. Your account is just locked hehe." FBI.

This company is holding my money hostage. I was stranded away from home having only my Green Dot card with my own money on it. I went to the vault to unstash money to be able to get home and they are not giving me access to my own money. I have tried customer service, cancelling the card asking for them to mail me a check, tried to talk to a manager which they said they don't have. I have asked to talk to tech support which they do not have a number for. I can't believe they can legally just keep my money like this.

Account is blocked keeping my deposit from me, unable to buy food or pay bills. When I call to verify they got the last proof, they ask for more! Over a month ago in February 2019, I purchased a MoneyCard and put several hundred dollars on it randomly without issues. On March 6 2019, I had a direct deposit go on it, but it took until March 11 2019 to clear, but then the account was blocked without notification to me until I tried using it! When I called, they asked for an ID be sent to an email address which was the wrong one they gave me at first. Then that email box was full and couldn't go through, so I had to keep sending it which it went through, but when I call, they give many reasons why they can't do anything and I had that deposited because it's advertised I get it quicker, but I had to wait anyway to buy groceries and pay bills.

Our Tax Return was Sent to a Green Dot via TurboTax almost a year ago: Wednesday, Apr 18th 2018 5:04 AM EDT and we still do not have our money and we can not get a hold of anyone! They have basically stolen our tax return. TurboTaxVictims@mail.com

IRS said my tax refund was deposited to my bank (Green Dot Card) on February 25, 2019. To date I have not received. There's is no way to talk to anyone at Green Dot. They are stealing and need to be shut down. Also I have my pay direct deposited weekly for 8 years and they never waive monthly fee. Please get me my money and get rid of this company. I'm tired.

I loaded 80 dollars on my card at Walgreens. It's been 2 weeks and money not showing up on available balance on the greendot.com site. I have not been able to use any of the funds loaded for the purpose of paying bills online. Which you are supposed to be able to do with the card. Have written them twice so far will have to get a different instrument to pay what I need to since greendot.com card not working right. I still have the receipt not sure if could get my money back at Walgreens. That may be an option.

After my continued persistence Corporate contacted me and resolved my issue within 24.. I t was a month later but regardless they came through and loaded the money on my card.

My account was closed on Wednesday, March 6 without notification with approximately $1000. I spoke to Jayson and John in Risk Management that evening. Jayson scheduled a call back from Business Office to resolve this matter, never received a call. Please contact me ASAP. I am contacting BBB. I was told without a utility bill or lease in my name, that they would not return my money to me!

I did my tax refund through TurboTax which sent me a prepaid card through Green Dot. Customer service got my address wrong. Sent my card elsewhere. I called to report the card lost or stolen. I was issued a replacement card which I got in the mail. To my mistake I assumed Green Dot would have canceled the lost or stolen card as I was patiently waiting for my funds to be deposited on the replacement card. I kept calling customer service and was checking my card balance on a regular basis only to find out the lost or stolen card had never Been canceled and as I was waiting, checking my balance on the replacement had only given the people however they where time to go on a shopping spree and spend all my money.

Bought a $25 prepaid card at WalMart in Klamath Falls, OR for our granddaughter's birthday. At time of purchase I was told there was a $2 fee which was fine. Our granddaughter just spent well over an hour on the phone to "activate" the card. At that time she was advised she would have to open an account with their bank and there is a $7.95 per month "service fee". She was also required to provide her SSN to complete this transaction. We've purchased prepaid cards before and never, NEVER had to go through this goat-rope. Fees have ranged anywhere from $2 - $5 and that was it. We recommend avoiding Greendot.com at all cost (pun intended).

Green Dot bank is the biggest fraud bank I've ever seen. I bought 2 300 dollar gift cards for my kids and before they spent a dime on them they were emptied. I called around 20 times to GREEN DOT BANK, the service provider and everyone else these crooks told me to and only got the runaround and they said we will not do anything to help you. I found out Green Dot is associated with TurboTax and immediately backed out and will just go pay 400 to do them at H&R. It's better than getting your account emptied because I used this terrible company.

Emailed the company about closing the card and was told that once the money had been spent the card would be closed. 2 months later and I am still receiving monthly charges for the card. TERRIBLE COMPANY!!! Can not get ahold of anyone to talk to this matter and I will not be paying these fees!!!

So Feb 23, my tax preparer sent for a Green Dot card to come to me 7-11 days!! Them days have been passed period! I’m livid, distraught and pissed. Did I mention my taxes got accepted? I have all 3 bars with money on my card. I have no access to my money! Only thing Green Dot could offer is for another card being sent out! Now how the ** does that help? They are emailing me to activate my card also giving me my last 4 of my card number! This is the part I’m confused about!! If I have all of my info why can’t a supervisor give me access to my whole card number???? So I can transfer money to another bank account!???? I am not being helped. Poor help. So sad!!!!!

IRS released my refund weeks ago. Green Dot mailed my card to the wrong address. They have given me nothing but the runaround. I have sent my driver's license and a bill as requested by them twice now. Still no card. I have called numerous times with no results. I have been hung up on. There should be some sort of accountability for their actions.

My card was stolen. I reported it to GD and filed a police report. I had footage of a man using my card. They still denied me my dispute so I’m out of 582$ basically. DO NOT USE GREENDOT. They don’t care!!?

Green Dot have my money and won't let me put my email in to get my money. It keeps saying, "Verify email," and then when I try it say, "Sorry. Can't send verification at this time. Please try again." I been trying for 5 days now then when you call they keep wanting to say they sorry. No. I need my ** money. I have a 1 month old baby and I have bills to pay.

I load my card. About 3 weeks I tried to pay bills with my cards. It kept declining. I called. Spoke with customer service. She then told me I needed a new card, so then I requested for a new and will have to update my address which I did. So I had to email my a copy of my lease, identification, 2 utilities bills. I did so I waited 2 days. No one called me. I call again, waited to speak to someone an hr. The lady hung up on me, after that 2nd, 3rd, 4th, 5th, 6th, 7th, 8th and so on times I called they kept coming up with something else saying I needed to resend all the same documents. I was confused. Those people are rude and just don’t care... So now I have money on a card I cannot use. They seem to refuse to give me a new card. I don’t know what else to do, I’ll never use Green Dot again! Only option now is file a lawsuit to get my money.

I CONTACTED CUSTOMER SERVICE 3 WEEKS PRIOR. ASK THEM IF I LOAD MONEY ON MY CARD (NOT PERSONALISED) WILL I BE ABLE TO USE IT. I was not able to use it. Ordered a new card a whole week and two days ago. I spoke with a specialist (supervisor) and she said they would expedite card if I sent my driver license and utility bill and case # to verifymydocs@greendot.Com (in all lower case). They said they never received and now the email is saying mailer daemon undeliverable??? I need my $6,000. I have to ** pay bills. I've contacted everyone. Please help!!! Very dissatisfied customer. Next I will contact lawyer.

I have reported my experience to the FDIC for intervention and recommend that all sharing it, especially a few Commenters who seem to have resigned themselves to absorbing the loss, do the same: Last Monday I bought a prepaid Green Dot card for use as a gift card. After successfully registering it I learned at an ATM that this is not the same as activation. Several online activations have failed, always with a reference to "unrecognized data." So my beneficiary can't buy groceries but I owe their CEO a steak a month until the funds run out. And then what? This is the most egregious example of disguised predatory lending since the Variable Rate Mortgage. Fortunately my loss is small and I have other resources... Enough to go to bat for other plaintiffs in my neck of the woods. I have seen in earlier Comments that the company is based in California and the Better Business Bureau has been contacted. Add me to that list.

I should have come to the reviews before I stupidly signed up for one. IRS says my refund was RECEIVED on the 6th. Took me almost an hour to get a hold of a human being and when I finally did He tells me THEY HAVEN'T RECEIVED MY RETURN YET! One of them is lying and surprisingly I'm certain it's not the IRS. This is a crap company ran by shameless corporate bots. Thank you Green Dot for making me late on bill payments. As soon as that money does come in, my account will be closing.

Green Dot Prepaid Card is a ripoff. I never Received an email or anything from them stating my card was suspended. I called them and sat on hold all day yesterday. No one answered. I called again this morning. Finally got through to them in the afternoon and the guy on the other end told me I had to send mine and my husband ID to them and then the card would be unsuspended. How can you suspended a card and not inform the customer that it is happening. Then the guy ends up hanging up on me and then I try to go in and get into my online account and it has been blocked now. They don't care. I told them I have had my tax return since Wed and still can't get to it. I have to pay bills and my electric before it gets shut off tomorrow but they don't care cuz it isn't their money. I wouldn't trust them with your money at all. Might not ever get it back.

I received a prepaid Green Dot card as gift. My relative who purchased was elderly and thought the Green Dot prepaid card was a gift card. Ok. No biggie. I used funds that were loaded on the card and paid the hefty transaction fees. Then tried to close account. Called several customer service numbers (including their corporate office) and CANNOT get thru to either a live person OR instructions on how to close account via their automated system. Email customer assistance every 3 days for past 2 weeks - NO RESPONSE. Here is the catch. If you can't close card they will keep charging my card a monthly "service" fee. Even if you do not have money or are using card they will charge you service fees. Slimy business. They trick you into setting up card and then play unreachable and dumb. Please stay away from Green Dot Corporation. Do the research online. A lot of lawsuits going on recently.

I filed my taxes with TaxSlayer and had my refund put on the Green Dot prepaid card because I wanted to get a $500 refund loan. Unless you live in San Francisco, there is nowhere to get your money or deposit your money from this card without being charged fees. You can get cash back at Walmart. That's it. This card didn't work at fuel pumps. If there is over 30 days from the time of the loan and the time the refund is put on your card there will be an almost $8 service fee. This card is not worth the hassle.

I have been trying to reach them by phone and no one ever answers. My money was deposited to the wrong Green Dot account and I am not sure how this happened since I don't own a card that ended in the account numbers that it was deposited into. I am not a happy consumer. Poor poor service!

I purchased 2 Moneypak cards from Walgreens $500.00 dollars on each on to be able to pay my tickets to get my driver licenses back. I waited till the next morning to load fund to my Green Dot card and it prompted me to upload a ID. I did and it sent me a email like 12 hours later that my ID was denied so I tried again and used my mom's driving license and now it has card lock and I cant get my money now. I talked to Green Dot and they told me to keep trying and I did and it wont work then I called back last night and asked for a supervisor and they said it would be within 24 hours. Still nothing. The lady told me to make another Moneypak account in a family members name so I did and they have flagged me for suspicious activity like really all I want is my money. Someone please help me.

On 3/6/19 at 5:37p I spoke with a CSS in reference to a closed account and my FSA account. I have been a customer with Green Dot Bank for approx 10 years. 18 months or so ago, my account was compromised so my account/card was closed and a new one issued. At that time I was working at a company that is no longer in business due to losing business contract at the first of the year. The phone number to the closed account is the number from my previous job which I am unable to get as the company does not exist. My FSA lender released $150 on 2/15/19 to my closed account as this account was the one tied to my FSA card. Since I no longer work for the company, the information on the FSA account was not updated.

I ordered this card thinking it would’ve been convenient for my taxes to be loaded. I was on hold for over 30 minutes when I finally got someone who was of no help. My card has never made it to my home and there’s no tracking number to see where the card is. Whenever I went on the app (I was continuously prompt to set up account via email) it says that it’s at the post office waiting to be sent. The customer service representative informs me that I was supposed to get a temp card (which I never got) almost a month ago. And then tells me that I have to wait an additional 7 business days for a card to be sent out via mail.

Card works as advertised but read the fine print but it's virtually impossible to close the account with $0 balance and you are not allowed to close account with negative balance. The only way to get a negative balance is when the $7.95 monthly fee hits. Customer service is useless - after 5 minutes trying to speak to a representative, I got a message that said "no one is available at this time, please try back later. Goodbye" LOL. I did a mobile deposit of $7.95 to clear the negative balance so I could close the account but it took one week to clear, so another $7.95 fee was applied. I used the website contact tool but no one replied. You are way better off using some other payment solution, like Venmo, PayPal, etc. If you are not tech savvy, talk with someone who is before you buy a Green Dot. My advice - DO NOT get started with Green Dot... You will be sorry you did.

The concept is good, but you morons run the whole thing as dumb as possible. You don’t respond to bad reviews. You respond to the 12 people that actually bought something that worked, and don’t respond to the thousands of reviews that say your company and your product suck. Ever since I’ve been sent this card I have had nothing but problems. It’s a joke, and I don’t understand how this bank is still in existence.

I have been attempting to update my address for almost a month because my card expired and I have moved since getting the card. I have called over 10 times and still no card with money sitting in the account. I have been set up with 2 different case numbers. Each time I call it’s something else. They asked for a copy of my Driver's License (which I didn’t feel comfortable sending) and a copy of my utility bill. I sent both them. After waiting a week I was advise that they need to see all 4 corners of the utility bill. That was sent and still my address has yet to be updated! I called today and my address still has not been updated. This company is a hoax! I would not recommend this company to anyone.

While it appears many complain about recent tax refunds failing, my gripe is on the very foundation of this service. I'll not support Green Dot by month's end so here is a something to future customers to consider. The login process is pathetic and broken. Credentials is name and password. Suppose to be anyway. I have to then do additional verification. Green Dot sends a code to either phone or email. I choose email. I hate this moron's idea of tiered login. The email code can take a few minutes to never. Need not explain how idiotic such a process is. Then when entering the code, half the attempts are not accepted. And yes, you guessed it right, the entire login effort starts over again.

Absolutely the worst card I have ever tried to use. After putting money on it and registering the card 3 weeks ago, I have yet to be able to use the card to make a purchase. Trying to get a hold of an actual person to resolve the issue, whatever it may be, is impossible. Now the monthly fees are coming out, and again, I have yet to be able to use the card for anything. (Every single store has refused it although the account shows the cash and the card shows registered). Unbelievable, I will never use this card again. I guess I'm supposed to just eat the monthly fees until all of the money that I put on it is used up? THANKS FOR NOTHING GREEN DOT~! Do not purchase this card unless you have money to just give them for free...

I chose to have my tax refund deposited onto the Turbo Prepaid Card. WORST DECISION OF MY LIFE! They are supposed to use the information from your tax return to obtain your name, address, etc. Somehow they sent my card to the wrong address, every attempt I've made to update my address has been unsuccessful. Every attempt I've made to contact customer service has been horrible. They've given me multiple wrong email addresses to send in pictures of my driver's license and documents to verify my address. Every time I do so they say to call us back in 2 business days. It's like they're just giving me little bites to hold me off for a few days so they can keep my money. I just want to transfer my money out of this account and then close it. The only reason I signed up for the card was because I was preapproved for a $1000 advance from my tax return but of course I never got that either.

I decided to get my taxes deposited onto a Green Dot card and it was the worst mistake I could have made for me and my family. We have been waiting since before Valentine's day for this card to come in the mail and nothing. I have been calling them every day to try and get ahold of someone and have been put on hold for hours and hours with no such luck of getting ahold of anyone. I have a one year old baby and a new baby on the way and we desperately need this money for beds for the baby, phone bills and getting them into a home and right now my husband’s boss is having a really bad money crisis this year and we got stuck with nowhere to live. So it's been prob the worst decision I ever made.

Bought several Green Dot pre-paid VISA cards for foreign travel. Cards didn't work out of country even though they claim to work anywhere VISA is accepted. Customer service is impossible. No way to speak with a person. No way to remedy the problems. So I waited until I returned and tried to use the cards in the US. Some worked, others won't. RECOMMEND NO ONE PURCHASE THESE CARDS - THEY ARE A SCAM.

I didn't get it tax return yet and I'm mad. There is more than 1 card in my name. I need it fixed soon. I have not got my tax return yet. I don't have that much to say about y'all. This is making me mad. I won't use y'all again.

I have been trying to reach this company about my tax refund for days. They want my card number which I do not have due to not receiving a card. You can never speak to a person on the phone due to not having the card number. Need to fix the system to not including a card number people do not have. Would not recommend people to use Green Dot prepaid cards for a tax return because you can't get your money that they have had for days.

I have attempted to contact a live person at Green Dot for 3 days. I have been trying to close my account with you and been unable to speak with a real live person regardless of my attempts or what hour of the day. I follow the prompts and after selecting 5 then 6 the recording tells me goodbye and hangs up. I have also sent messages to the support contact information and have not received a reply. This appears to be commonplace based on the reviews and comments at BBB. Please someone from Green Dot contact me asap. Thank you.

I loaded my card by phone but the automated voice said that l can't make any online purchases or cash withdrawals but yet l am still being charged fees for services that l am not allowed to use. GREEN DOT is a scam and a crook.

This company is a FRAUD!! The IRS deposited the money a week ago and every time I call Green Dot they say it’s not there. When I ask for a supervisor they say “not available, I can offer for you to call back”. WTH is that? I believe they play with our money and this is fraud.

Bought and loaded prepaid card with $250 odd. I used the card in an ATM casino on Feb 16th. The ATM did not dispense the money but debited 200 odd in my account. Called Green Dot support, who said temp cards cannot be used in ATMs and the money will be credited back within 7 days. Called them on 23rd, the agent asked to file a dispute. After a week got a message that the dispute was declined and upon speaking with customer support was told that a Manager from Green Dot will call in 24 hours to resolve. No call yet. Extremely bad experience. Will not recommend anyone to buy Green Dot prepaid cards. I am now planning to report it to BBB and other forums.

The IRS sent my refund on February 28 to my account on my Green Dot Debit Cash Back Visa card. I have not receive my money yet. They have answering machine answering questions. Customer service is not talking to nobody since the taxes was release on February 27. I believe it’s wrong to hold people money and it’s not theirs. I regret letting my check from work get deposited to their card. I wish I had some help but I don’t. I very disappointed.

I was given a Green Dot prepaid card as a gift. Shortly after activating the card, Green Dot charged a $7.95 "service fee" on a $50 gift card. I was unable to get in touch with them about resolving this. The only way to contact them is to call, and no matter which menu you go through it just hangs up on you eventually. I tried many times. Ok whatever, I just want to close the account and never hear from them again. Oh oops, no way to do that either since the website directs you to call them to close the account. Horrible company. Do not use them, do not sign up for their cards. They have all your personal information and you will have no way to close the account in the future. I cannot explain how frustrated I am. Never NEVER NEVER use Green Dot for anything.

I was gifted a card for Christmas, and upon signing up I got a weird feeling to begin with due to them requiring a ton of information including my SSN. After using the amount gifted to me, I would call but the customer assistance line that they provide would only give me an automated line. Despite trying to choose each and every option, I could not get a hold of an associate. When I would be "transferred" to a specialist, I would get a recording telling me to use the website. However, when trying to use the website link to "Close my account", I get redirected to a page telling me to call. I do not appreciate this run-around at all. I want this account closed immediately, and this company is not letting me do this.

I've had my Green Dot card for almost a year. I decided to deposit my tax refund instead of waiting for a paper check. BIG MISTAKE! I file joint with my husband who also has a verified GD card. They rejected our taxes because the info didn't match the card. It was my info as well! Never again! I'm in the process of moving and now a paper check would be coming to an address I will no longer be at. Way to go Green Dot!?

I have been using Green Dot, with direct deposit from my employer, for approximately 5 months now. I have been using their reload service for years now. Aside from all the fees I have never had many complains until recently. My card was stolen at the beginning of February, which apparently locks the entire account from use when you order a new one. I have no been waiting an entire month on a replacement debit card. The first one ordered I patiently waited out the 10 day period it says it takes, only to discover once I called the replacement card had never been ordered.

Ordered replacement card. Twice. Never received. No record of it being ordered. Then unable to transfer due to new rules. Stories. They told something different every day... just to get the phone call over with. They make it up as they go along. 3 different problems on 3 different occasions which took over a week to resolve. Each time. My bad for sticking with them. If you want access to your money don't go with them.

My check deposit was due to be input today so I lined up all my payments today, 5 full business days from the day I used the check deposit. Now it's saying it wont be available until the 4th, 10 full days. I now am high and dry as far as cash. I tried calling so many times even the call inbox noticed because it keeps hanging up on me!

Unable to load card using MoneyPak. On 2/26/2019 I purchased a MoneyPak in the amount of $480.00 from CVS Pharmacy Store# 7555 in Raleigh, NC at 8:11 pm. I attempted to load my prepaid card using pin# On card and was asked to upload my ID for identity verification, which I did and per the message on that page I would be contacted via email in 30 minutes to complete the load again. I never received a response, I completed the help form on the website and received an automated email with this case# ** that stated I will receive a response in 1 business day, that was on 2/27/19 and I still have not received a response.

I will never use them again. I transferred all my DD to another bank and next year IRS will be put in other account. As of April I will no longer be using Green Dot neither will my daughter. It's March and still money not in account and no representative available.

They have been holding my mother in law's social security payments hostage for two months. First they ran her in circles trying to get information about the card that was only on the (lost) card. They will not send a new card to the proper address, and demanded that my husband send his own electric bill as proof of her new address. That was weeks ago and still nothing. Our next step will be the Attorney General. I would not recommend to anyone.

I, my husband and my son each received a $300 prepaid card as gifts. I used ATM to get the balances in cash. Now there's no way to cancel the cards and avoid further monthly fees. No way online and no automated phone option to cancel the cards. I've spent 3 days, over 90 minutes on multiple phone calls. Still haven't gotten a live person who can help me. Even the online 'Contact Us' option has technical problems and doesn't send my written request for help. Site is also having issues, constantly requiring me to log back in. Today I have a negative balance because I was charged the monthly balance on the first of the cards I activated. This is a scam. SHAME!!!

My name is Nina **. My boyfriend Ladonte ** is also on my account. Last four of card is **. He received tax return yesterday morning and school funds this morning. I paid for my daughter cake deposit last night with card. Woke up this morning and could not log in Mobile app. It said account blocked for review. I then lived in on computer gained access but could not do anything. I moved $986 to vault last note and computer access said I couldn’t access vault and funds would go back to card but hasn’t. My card will not work. It shows restricted.

Very disappointed with the support line. I have two transactions that were returned to my card after being rejected by the merchant for not accepting the Green Dot card. The money has not been returned to my card and I cannot get a response from Green Dot on the status of the dispute. Automated line will not put me through to a (Live) person. No other way to contact Green Dot other than a letter and then wait over two weeks for a response. Will be cancelling this card once I finally get my money back.

Trying to deposit check via app and it keeps saying "looks like there's a problem on our end. Please try again later." I've already written on the check for mobile deposit only so unable to cash the check now. Have tried multiple times to talk to a live person at customer service yet when I get to the part where it says I'm being transferred to a representative the automated system glitches into a cycle saying that updated card info will be texted to me. Goodbye. When will mobile deposit of checks be back up and running. I have a check that I can't access funds because there's zero indication on the app showing the app is down.

I check my refund and my money been sent since the Feb 27th but still don’t have nothing on my Green Dot!!! Is anybody going thru the same thing? I don’t know what else to do, I tried calling but never get a answer.

Hi William,

Daily withdrawal limit is very low ($400) as well as cash advance ($400). I deposited my tax refund and could not make ONE big purchase at all! Very disappointed. Would not recommend. Also no live agent answering due to tax refund questions wow.

My tax return deposit was rejected. There is no reason that my DD was rejected. It's a total inconvenience and I am not happy. I cannot reach a live agent to figure out the best resolution. This is a terrible time for this to happen. My husband and I filed jointly on our taxes, and they still rejected it.

I’ve been using Green Dot for a while and I have multiple cards. I recently was able to swipe my temporary card and load money into the account but I wasn’t able to make purchases with the card. I called Green Dot and spoke with two people about the card and they told me the card was no longer active. I do not remember my user name and password to my account so I have no way of accessing my money. Now when I call customer support I can’t speak with a live person. Makes me think they put my phone number on a block call list. I believe this is not fair and my card should be activated so I can get my money off or I’m refunding my money. But now that they won’t answer I can’t even ask. I really would like something done about this.

I gave it one star because the system would not let me file a complaint without issuing one star. Should be a minus 5 stars. Green Dot should be investigated by the Attorney General of the United States. How it has continued to operate with the enormous amounts of consumer complaints is beyond me. This company has held over 4k dollars from me and has lied every step of the way. This afternoon I notified my attorney to proceed with legal action against Green Dot.

I cannot get anyone on the phone to speak to. I refuse to have service with a bank that offers no customer service reps. I’ve tried for HOURS to get a live person hitting every option available to do so. The all end up saying “goodbye”. I’m frustrated beyond belief and cannot wait to CLOSE this account and NEVER again deal with Green Dot.

This has been a stressful, horrible experience. When I did my taxes with TurboTax I opted to receive refund on Turbo card. However it has been over 20 some days refund was already processed and sent. I have not received a card. I spoke with multiple agents and then to supervisor. My card was supposed to arrive before or today. Still no card. So I question since I have no card What is my refund on? I tried to call and so happen I cannot speak to a live person because someone has put me on their do not answer service, when I input my information. I cannot help but to wonder what type of financial institute goes about business this way. I have opted to contact the IRS and the FDIC. I will go on every type of blog or reviews and share this. This seems like a fraud company so far in my eyes.

Was tricked into getting the card. While completing my taxes I was given the chance to apply for a RAL Loan. They said I was approved for $500. In order to get the $500 you had to use their prepaid card for my refund. I agreed. Before I received the card I got an email stating I didn't qualify for the RAL. I was tricked into getting that card. I have multiple accounts with banks and Rushcard (who I trust).

My Green Dot card was blocked. I called the Green Dot customer service number and cannot get ahold of a live agent. Automatic system keeps saying my card block and call back and hanging up on. Very concern. How can I please speak to a live agent and fix this problem as I am in a bind.

I filed my taxes with TurboTax and chose to have my refund sent to me on a debit card. I request a new one every year. Previous years I have been sent a Money Network pay card but this year they issued me a Green Dot card. I ordered it when I filed my taxes on January 11th and since then have received multiple (8 to be exact) emails stating that my card was on its way. As of today's date 2-27-2019, I still have not received a card. I have made numerous phone calls attempting to speak with a customer service representative and I am unsuccessful each time. It is asking me to input the last 4 digits of my card number, but how can I input those digits when I have yet to receive a card. I am beginning to get extremely frustrated, I just want to talk to someone so we can figure out what is going on.

Purchased MoneyPak and did everything correctly and denied deposit due to suspicious activity. What a joke, this company scams consumers. Now it takes 2 weeks to get a refund check. Never again using anything Green Dot. Also, they m their customer service call center is in the Philippines and they have thick accents. What a sweatshop CEO Steve is running.

Can someone please help me. I have been looking forward to using my Green Dot card, I lost it and put in for a replacement. Since then I have had over $2000 deposited on there from payroll and I have still not received my replacement. My bills are all past due and rent is quickly approaching. I need my card. PLEASE HELP. I need a phone number to a live person as I keep getting disconnected due to "technical difficulties." I am a hardworking and honest. I am not giving a bad review. I am simply asking for answers.

The customer service is horrible. They do not help you in any way. They won't even transfer your calls so that you are able to get the help you need. Also the automatic system told me before the call I would do a brief survey after the call but when the agent hung up I was not directed to do a survey so I'm pretty sure it was because he not not help resolve my issue which was trying to get the new card sent in the mail.

So I wanna know why my card is blocked 24 hours before my refund is due. I call and call. Can't get anyone. It's time to sue. I sent in my Driver's license as well as my card to verifymydocs@greendot. If I don't receive my money I have a lawyer on standby as well as ABC News team to investigate. I'm not playing. All parties responsible you going down.

I have had Green Dot for several years now. Minor issues, until now. Can't use my card, right after I received my refund check on 2/26. Now I can't get anyone on the phone to explain to me why MY money isn't working. They have a poor excuse for everything and can barely get someone on the phone that speaks proper English. I am making the same complaint with the BBB and the Attorney General. I have also gotten over 4,000 signatures to get this class action lawsuit rolling. Enough is enough. Holding someone's money and giving them false information is a horrible way to do business. Let's see how they respond to the Attorney General.

My sleazy tax preparer website TaxSlayer said that if I signed-up for the pre-paid Green Dot Visa that I could get access to $1000 of my tax refund within 24 hours. The interface between Green Dot and TaxSlayer FAILED- no $1000 advance-and I ended-up being STUCK with this EVIL Green Dot account- where my $3800 Tax Refund now sits, but I don’t have a card so that I can access the funds. (I was promised the card within 5-10 business days. I eFiled on 11 Feb 19, that was 13 business days ago- but I hear it gets worse for others).

I cannot believe this. I've never experienced this lack of professionalism ever in my life. I've waited and waited hours for a representative with no luck and I've been calling for 3 4 days!!! **. I need help please.

I'm waiting for my tax refund to post today. I got my date for today. I see a lot of people on I got my refund.com saying Green Dot system is mess up or down. Why it hasn’t post yet IRS is not update the webpage. Still on my second bar. I’m looking at other people comment on they are saying they didn’t post but people with other bank still on two bars and already got their money. My daughter is with CPS to we get the water back on. I need my money asap. Not tomorrow right now.

I've been using my Walmart MoneyCard from Green Dot for approximately a year regularly. I receive my direct deposits from work as well as those of my fiance on a bi-weekly basis. Prior to filing our taxes this year, I called to make sure that we could have his tax return deposited to my card. I was told that I needed to add him to the account which I did and we received his tax refund yesterday with no problem.

I have contacted Green Dot Numerous of times and waited on hold for hours at a time and get no response and the phone hangs up. This is what you call unprofessional scam artists that just steal your money. I am beyond Furious. I bought two MoneyPaks and loaded each of them for $500 and they will not let me load. And I will not sit there and wait two weeks for a refund. I want my money back or load it to my cards immediately so I can withdraw my money back. It's funny how how customer service will not answer your call. At all once you make a complaint.

Unfortunately my bank account was closed a week before I filed my taxes due to hard times and I had to get a prepaid debit card from TurboTax Intuit. Let me tell you it’s the worst!!! I tried taking money off and it wouldn’t let me. I was only able to take off 1500 and swipe 1500. Every day I tried to take money off. It just kept saying exceeded daily limit! I’m having a baby in 3 weeks and have no car! Was planning on buying a car with my taxes and I can’t even do that. I can’t even get to my weekly appointments dealing with a debit card with terrible limits. One website says 3k a day and 3k at a teller. Then the other says 3k a month!!! Everything about the cardholders agreements are contradicted.

I need my tax money. I did not get my tax refund. IRS been issued it out. Green Dot has did not provide me with my tax refund. I need my money. Call customer service can't get no rap. Can't get to nobody. Where is my tax money?

OMFG, What a nightmare. #0 minute hold times. No way to get help in a critical emergency like this. I had an older account and set up a direct deposit with my employer to the closed account. I realized the error and corrected it with my employer but now Green Dot won't send the money back to my employer so I can get it. Now I have no money for food or fuel or shelter because my employer won't redeposit without it being returned to them for redeposit. Incredibly difficult phone menu navigation to even have the option to talk to a specialist. When you do finally get the right button option minimum of 30 minute wait no matter what time of day you call. I have been on hold already 20 minutes while I write this review of this HORRIBLE customer experience. Do not use this card or service or business if you don't want to have a huge problem...with no recourse, no concern, no urgency, no service.

Don't Buy Green Dot MoneyPak. This prepaid money service offered at 711 is a total scam. You purchase the card which is a escrow account to move the money onto their cards. It never worked and they charge you a fee for every month the money is not moved. You can't call anyone and they operate with corporations inside corporation (shell game). You have to mail them a letter to complain yet they don't really say who to mail it to. You will never get a person on the phone. Big SCAM. Stay away.

I got a card from Green.com for online business purposes. When I no longer had use for the card I found it nearly impossible to cancel the card on their website. I'm currently waiting for customer service assistance on my phone and have been waiting for assistance for at least 20 minutes. My card also has a negative balance so they do not keep tabs on the money you've added to your card and allow over charges to take place. I do not recommend this card to anyone at all. Just buy a prepaid card at Walmart. It will save you a lot of costs and difficulties.

I decided to get a Green Dot card to get my tax refund deposited on. It was the worst thing I could do. I was short $2500. I called the IRS just to confirm that no offsets was completed. They stated I had none. I tried calling Green Dot to speak with someone. Wishful thinking. It was no possible way to get to a representative. It even asked me was I calling for the same issue which I hadn’t even called in about. Then when I dialed from a different number someone answered and hung up on me. And I could never get back through again. Don’t ever use Green Dot. They are terrible.

I have been a Green Dot customer for quite some time now and to be honest I haven’t had any issues until recently. On February 24, 2019 I wanted to get cash back from my Green Dot rewards card with no success. I tried purchasing $10 worth of gas in order to get $30 of cash back from my neighborhood gas station Circle K. After swiping the card to my surprise there was an declined message prompt. After trying a second time the card was approved but the clerk said there was a problem and that it didn’t go through on his end. I ended up going through my Green Dot app to find out what the problem was clear as day it said $40 was taken from my account!

This card charges 1.95 for initial load. Then, the person that receives the card gets charged 7.95 the first time they use the card. And 7.95 a month every month after that. Trying to cancel the account is nearly impossible. Total scam. Stay away at all costs.

Here my problem I tried to withdraw money from ATM and it says invalid pin. I never changed my PIN therefore why is it say invalid pin so I called him. They tell me to change my PIN. I did it still didn't work. They don't know what's going on. They said they would transfer it to their tech department he call back in 24 hours. It's been past 24 hours they never called so I called back then the guy told me to reset it again and then once I do that I can go pull money off and he's sorry for the inconvenience. I did so still can't get money off my card. It still saying invalid pin so I asked him if it did it what do I do. He said call him back. I called back then they put me on some Automated machine that says you've recently called several times about this card and won't give me any Live customer service. I am furious and I really would like some help on what to do. I really need my money.

Card mysteriously stopped working at ATM. Literally no access to funds. Was told to change my PIN. Still didn't work. Was disregarded and told the exact same thing the following day. Finally on Saturday they believed me enough to refer me to the technical team. I was told I would be contacted in 24 hours and it's going on 48 hours.

I lost my card Feb 3, 2019. I called the same day to report it lost. They said a new one would be sent out immediately and would come in 5-10 business days. Now my whole paycheck ($1000) has been deposited on the card which is still not here! I have bills and children to feed. How could a company let something like this happen is beyond me. I'm truly upset. I've tried calling and can never get through to anyone, and due to the card not being activated yet it doesnt take the last four digits of it and automatically hangs up. I'm outraged and fear for my child whom is still depending on that check.

They are the biggest RIPoff I've ever seen! I used this card after purchasing it at Christmas time to shop online. They took $9.95 after the first use. Afterward I had a balance of $3.59. Then I didnt use this card again until February! I deposited $20.00. I went to get baby formula and said it was declined. I checked the balance and it said I was negative due to the $9.95 per month charge, and that I owed them money!!! How can they take money for not using this card? So if I had used it again in December, they can take $9.95 a month for a card not being used? It's prepaid!!! This company is a scam and shouldn't be allowed to steal from hard working people like this. Don't buy this card!!!

I have been waiting for weeks for a new card. I've sent my ID and utility bill to prove my identity and I'm still unable to get a new card. I'm unable to get access to my money and this is a huge inconvenience for me and my family. I have contacted the Better Business Bureau to look further into this issue as well, I hope I can get some help.

I recently purchased a card to have my employment checks direct deposit. Once I received the card in the mail I was unable to register it. I would hate for my refund to be deposited into an account that I can’t get access of. Every time I call the automated voice service just hangs up after I enter my card number. This isn’t right, I have surely learned my lesson. I will put this experience all across my social sites, nobody deserves this.

Green Dot advertisement states that you get paid up to 2 days faster, that is a lie. They received my deposit yesterday and have not deposited it into my account. I called customer service and their automated message says that they deposit funds as soon as they are available and the customer service representative has no information on the deposit. Therefore, Green Dot is deceptive and for no reason will hold your money. I will not recommend this prepaid card to anyone.

I normally refill my Green Dot card at Walmart, and have never had any issues. I decided to purchase a MoneyPak this time, and that was a huge mistake. I have a secured account with MoneyPak. They have my social security number, phone number, email, address, date of birth etc. I've used Green Dot for 3+ years. The business verified that the $434.00 was loaded. I paid $5.95 for it.

A few months my girlfriend got a Green Dot card and we had no issues when she decided to cancel her card. When I bought my card about a week ago, I decided that I'd rather not use it and went to close my card. I cannot log in on the app and whenever I try to access the "Close Card" from the Security page it just takes me to the Contact Us page. Everything I've looked up says to either do it through the Close card or call a phone number. The number doesn't even give you an option to close your card. There's only a little bit of money on the card, I'd still like it to be closed. I regret not looking at the reviews first and might possibly even get a lawyer.

I been using Green Dot for 5 years. Never had a problem till 2 days ago when I used my debit and saying invalid pin can only be used as credit. I called twice and talked to someone but no luck saying cant give me further information cause I don't remember the phone number or email that I used 5 years ago. I'm so aggravated. Can't pay my bills because of this problem. I was able to use my debit card a few days ago. I can't even use ATM since it ask for pin. I put my pin in and says invalid pin and it's the same pin I had for 5 years. What's the problem.

Last night, my husband went to buy a MoneyPak totaling $400 so we could pay our bills. When he was at the register they asked for his identification card, which hasn't ever been required before. He gets home and I hop onto my MoneyPak account where our card is attached to for easy upload of funds. Since that card is in both of our names and he showed his ID at the register, when I was prompted to upload an ID we put his in since that's what was showed at the register. Yeah well, we got a denial email. So I get on the phone with Green Dot who tells me there is NOTHING that they can do and that MoneyPak is merely a partner company. Well they should probably rethink that partnership. What completely baffles me is if we loaded money onto a MoneyPak to be loaded on our Green Dot card and it wasn't loaded, where is our money?

I attempted to transfer money from my Green Dot card to someone I owed money to and Green Dot blocked my entire account. I have already sent Green Dot a copy of my ID card and additional requested information twice. I need my account created today because I have to buy heart medicine by 12 pm and all of my money is in my Green Dot Account. They always want me to call or to call me and coerce me into recorded conversations when I just want them to cease and desist on the blocking and false accusations they use to block even after satisfying their requirements to turn in documents. It is false advertising online to tell us when can use accounts without any problem if we verify who we are, then they keep our money anyway and kick us out of the app. I received no notice from Green Dot concerning the issue or how to fix it.

I am a cardholder of Green Dot for about 2 years now and I first decided to have my refund deposited into my account. Green Dot put a block on my card and did not take the block off my card. They are holding my money. I don't know what they're trying to do with my money. They have all my information, has been verified and I've had this account for over a year and there should be no reason why they're holding my tax return and I'm not the only person that they're doing this to. It's 2019 and they keep taking people money. I need some help. I'm a single mother with 3 kids and a home and they're keeping my money I worked for all year.

I've been a loyal customer with Green Dot for years. I've purchased a few cards with them. Got my refund on it several times. No issues. All of a sudden this year on 02/22/2019 my refund came on my card. I was able to send my husband $300 then they blocked my card. Mind you I've been using this card for almost a year now. Never any problems.

Worst experience ever. Worst customer support. They cannot and will not help you. I ran my business and switch to use their card nothing but headaches. The card has a lot of money on it but card will not work. Called customer support no help just to get the runaround and it still don't work. You call them. They tell you to go online. They are worthless. DO NOT USE THEM. THEY WILL SCAM YOU OUT OF YOUR MONEY!!!

I have used Green Dot for years. Well just yesterday I went to make a withdrawal and it stated "Invalid PIN." I tried 7 different ATMs. I called and they stated I needed to update my mobile app and change my PIN. I did and went back to several ATMs with no luck again of getting MY money. I called them immediately and was told they would put in a service ticket to check to see what was the issue. I received an email today saying there were no issues with my card. I went into an actual bank to make a withdrawal and my card was declined and could not even get a cash advance from my card. Now this is MY money that was direct deposited from my employer and I can't get have access to it.

As I'm writing this, I have been on hold waiting for customer service for an hour and 45 minutes. Trying to get money at the ATM and it keeps saying "invalid PN" for mine and my sister's card. I have $1200 on this card I can't touch! My whole family uses these cards, but it looks like we will be finding an alternative. This isn't even the first issue I've had. I load over $80,000 a year on this card, and it's frustrating not being able to get to it. Not to mention how important customer service is to them... Oh wait, scratch that, I can't get anyone on the phone! Sorry, but I will have to urge everyone I know to stop using these cards.

These people are stealing money from customers! They clearly have a breach within the company and are doing nothing about it! I have been a loyal customer for over 10 years which clearly has accounted for nothing. I have had to dispute three transactions in a month. It has been a month since and I have not received my money back. They said it may take 45 days. My card was not compromised, the breach came from their end and I don't feel I should have to suffer. No one in customer service speaks English and they don't have useful info. to give anyway. They pretend to put you on with supervisors but it's the same agents. Nobody seems to be running the show. Despite being told they would respond to my email within 2 days, it has been 6 and no word. I can't wait to cancel my account an tell everyone I know never to do business with this fraudulent company.

I've been using Green Dot for about 6 months. Up until yesterday it was good. Now I can't access my money. It keeps saying wrong PIN number. I called them. They told me the only way to fix this problem was to go online and change the pin number. I did that a total of four times. I couldn't tell you how many phone calls I made to this company just to get someone on the other end that can't speak English very well. I live on a fixed income. My social security is direct deposit to this account. I have no idea what to do or who to complain to but I do know if I ever get my money I will never do this again. At least not with this company.

I opened my account through Uber. Uber takes all your information like social, birthday, address, etc. They had to verify all of that information then created my account using the information. Once my account was opened I had to verify my email and phone number. Once I successfully did that I received a message about getting my tax returns sent to this account and doing so they would put whoever in to receive a cash prize. So I proceeded on using this account for my refund. Now a few weeks later I am supposed to be receiving my return but I logged in, or at least tried to but my account is blocked.

My husband bought and loaded a Green Dot MoneyPak card with 400.00 so I could add to my account and pay bills and buy gas to get back and forth. When he scratch to reveal the numbers the numbers scratched off with it. Recycled plastic? I don’t know? I’ve never seen anything like it! Even a paper lottery ticket doesn’t do that. I immediately called and received via text the link to send my information with photo of card and store receipt to Green Dot. This was Tuesday night at approximately 6 pm CST. I received a confirmation with a reference number promising a response within 1 business day.

My son and I work for DoorDash. My son had a direct deposit to my card for the amount of 4200 for a couple of referral bonus for referring some people to work for DoorDash. Once DoorDash sent the payment Green Dot block the card for verification and ask that I send them my ID copy and something saying that the deposit came from DoorDash. When I sent them the copy they never called and informed me that they needed anything else so after a few days I called and was informed that the ID copy I sent was blurry. So I sent another copy of mine and my son’s ID only to be told a few days later they needed something else.

After receiving multiple emails from Green Dot encouraging me to use their direct deposit service, I gave it a try. Upon the arrival of my funds, they blocked my account and withheld my funds. These funds were for my basic needs; food, fuel, housing, etc. Now I run the risk of eviction for failure to pay my rent. I spent 45 minutes waiting to speak with a “specialist", only to reach a woman speaking broken English on a very poor connection. Nothing was resolved. Now I have to wait until 11am EST to speak with someone in California. There were no legible stipulations in the email which was sent to me in reference to the amount to be deposited. It’s a debit card to load that’s it!!! Green Dot is not a reputable banking institution!!!

2/16 I called Green Dot to update my address for them to send a personalized card to me. They informed me I needed to send a copy of my drivers license and my utility bill to confirm my identity. It sounded a little sketchy to me, they told me I would continue to be able to make credit purchases but needed to send the documents in to make debit transactions.

Today I got paid 323.00. I stopped on my way home to get gas. I pumped 23.00 in gas. When I left the store and got home my balance on my card was zero. I called Green Dot once I found a number that would let me talk to a person. I explained I used my card and got 23.00 in gas and now my money’s gone. It says the store took 323.00. The lady told me that I have to wait till the 27th before they could try to get it back for me. The 27th is a week away. I have no money and 2 little girls that depend on me to take care of them. What do I do now. This is the second time they have got me messed up they don’t deserve a star.

I have used my green dot card for over 2 months for hotel deposits for my business. Each deposit is $50 and should be credited back to the account. I understand it takes up to 10 business days. However I had one deposits from 01/09/19 that has not been returned to my card. I have another $50 deposit that should have posted on 01/20/19. Then I should have 2—$50 deposits to be credited back to my account from 02/07/18. Still nothing has been put back. The transactions were showing credit pending and then disappeared with NO funds being added back to the card.

GoBank advertises you can get your tax refund back sooner and be entered in a contest to win $1040 when you use your Go Bank account on your tax return but as soon as my refund hit; they froze my account!!! As soon as they release my funds I'm closing the account.

I bought a MoneyPak card for $500 and loaded it to my card. I even got an email that it was successfully loaded to my card. I never got the money on my Green Dot card! I then put in a ticket where they said they would get back in 1 business day. It has been a week and I still have heard nothing. I sent a Facebook message to them and all I got was "We are looking into resolving this at a later date". WTF you needed to resolve this last week! Not to mention they have no way of contacting a live agent.

Filed my taxes with TurboTax and opted to have my refund deposited on to the TurboTax card powered by Green dot, well my refund has been deposited on the card, but I haven’t received my card yet and it has been 3 weeks, I have tried to call the customer service number, and it prompts me to put in the last four digits of the card. Okay how can I do that when I have never received the card? I cannot get a live person on the phone in order to even inquire about what has happened to the card, I am in the process of retaining an attorney to help resolve the issue. I would like a resolution to this issue now!!!

I have misplaced my card that my taxes are due to go on! Every time I call customer service I get a halfway English speaking person! I have a old acct with Green Dot but set up a new one that is the card that has been misplaced! But they say I don’t have an acct and won’t use the acct number and routing number that I had on file!!! I NEED HELP! But I promise I WILL NEVER EVER USE GREEN DOT AGAIN!

Started to register the card online. There was some type of error and was told by a computer that I can only use my card in person. That's not what I need the card for. I need it to pay bills online. I can uses cash in person. Try to call them and only could get prerecorded messages.

I own my company and I got a Green Dot card so people would get my credit cards. I only put enough on them to pay what I need to pay. If you ever dispute a charge Green Dot customer service acts like you are taking it from them. And treat you like you've done something wrong. No matter how much you have on your card 8 transaction per day that really bad cause I had a company accidentally charge my card the wrong amount 3 times. Now it varies from 3.75 to 4.25 every time you add money. As for getting credit it's just not true. Here is a better way. Bluebird. You can use them as much as you want and free to add money and at Bluebird they are on your side all the way. So after get my another website set up they will be. Buyer beware. Green Dot will be one of the first one on it.

For being the largest prepaid card site, it is very defective. They currently have a big server problem they don’t care to fix and their temporary cards you buy in the store are completely useless and a waste of money! Do NOT buy a temporary Green Dot card in the store. I bought one, tried to activate. Then get an error to check my name and social. Everything is correct. Then I go to next page and get an error message, “we are unable to verity your identity." Yes, they spelled it VERITY. T and not an F. Yes spelling mistakes! Then the next page says to upload a photo ID. But I take a picture from my iPhone and get an error that it’s a wrong file type.

Put $40 on card but had to pay extra $3.00. Found out that had to pay monthly access fee of almost $8.00 right away. So the card becomes negative $11.00 roughly right away. Then I wanted to close the card, the tech support told me to load more money on the card (minimum $20) and then was charged a fee of almost $4.00 at Wal-Mart. Then I was told I had to spend all the money on the card because they can't make me a paper check to refund the balance. I go to Dollar Tree and make the card a zero balance with cash then card. Then I call the customer service number and surprise, no more option to talk to a real person anymore. I go online to close the account and follow to the security tab and press the close account link. The website link does not work and just logs you out of the website. This company is a big scam.

I bought a Green Dot card to deposit me and my son's earnings on it. We received a referral deposit for over 4000.00 that was direct deposited from our employer and now the card is blocked. When I contacted Green Dot support to resolve the issue that told me I needed to send a picture of my ID and proof that our employer direct deposited the funds (which was strange seeing that they direct deposited it straight to the card).