Green Dot Prepaid Cards Reviews

I submitted claims relating to two Green Dots I currently have linked to my Paypal account. Both cards were compromised, and I dealt with a large of sum of money being deducted from the accounts due to unauthorized transactions. Two separate claims were submitted for both cards, keep in mind they are both the same type of case. I used the same dispute letter and supporting documentation for both cases considering they are one and the same, just on different cards.

My name is Isaac **. I have been trying to get my money from 2017 for two years. I changed phone numbers and cannot verify the phone number associated with that account. I have provided representatives with my DOB, SS#, street address, bank acct #, RT# and they still refused to assist me. What else can I do to get my monies? Somebody please help!!! Thank you.

I have Fastbreak with Budget Rent a Car. I love Budget and they are always willing to help. I went online to update the Fastbreak, which requires a credit card and a temp 1 day deposit of $1.50 to verify my bank account which would be reverse in 24 hours. Well, Ding-Dong Green Dot Bank assumed that this somehow was a $1.50 car rental and took it upon themselves to go ahead and hold $200 for no less than 60 days. When I tried explaining to countless customer service people from India, which seems clueless and unable to comprehend properly or don't have to ability to really contact someone in the escalations from the USA to resolve the issue, they just kept taking me around in circles and repeating the same line of info "Oh, sorry we need a letter from Budget stating that this is not a hold," and after I waited the 2 days that the initial CSP adv it would take they are like "NO, you'll have to wait till June 5th," and it was only April. Ridiculous.

I called in to cancel my card and after just a few minutes I realized I didn't want to close it just quite yet so I called back to turn it back on or recover it and they have absolutely no options for that and customer service is very rude. I can't even speak to a manager after asking over and over again.

I rate Green Dot a zero because I haven't had a chance to use it. I can't seem to access my acct or card once I activate it. It immediately ask me to log in using what info. I have no clue. It's not the card number which was the only info I provided to activate the card. You would think that Green Dot would make this process a lot less confusing and something that you can actually accomplish. It's that lack of accountability to its consumer that bothers me and makes me highly unlikely to use Green Dot again. There is no concern for its source of revenue. Who does that and wants to stay in business?

Updated on 05/01/2019: I wrote to you once about me having trouble getting my money off of my card. I sent in all documents that needed to be uploaded. They say they're still saying they have not received the documents. My latest document upload was just today. I'm not for sure really really what's going on with Green Dot prepaid money card but the instant the issuance of my money is far beyond the expect the expectations of me having my money. My money has been on this card since the 26th of April. I'm tired of waiting for my money. I have bills. About to be evicted. I need results now. I'm tired of playing games with my money. This is my LIFE!!!

Just to start out by 2 days after I purchased something in Phoenix at the same time Green Dot decided to add 2 additional charges from the same company at the same time however, in Los Angeles and in Washington D.C. The company I ordered from only had the charge from Phoenix. The first time I called to dispute the charges the lady could not speak or understand English very well, not a good way to start out. She cancelled out the card that I had. Was supposed to expedited a new one to the address I provided. Neither was done. Going through 8 days of hell with people who can't speak or understand English just poured fuel to the fire.

So just to sum it up in Green Dot close my account without my permission today so I call them. After being talked to like I’m completely incompetent they informed me that I cannot transfer my $983 to another account in my name - that it has to be issued to me in a refund check because there was a dispute on my account that I was granted and that’s what my account was closed over. This is completely ridiculous. I cannot believe this. I have my retirement check direct deposited every month and I have only had problems out of these people. I have really tried to give them a chance because I was dealing with some identity theft issues for which there was disputes made and I was granted but yet you close my account over it.

I have Chime Bank as well and they received their veteran deposit for their customers on Thursday the 25th of April 2019. Here at Green Dot I'm still waiting for my deposit and it's Friday the 26th about to be the 27th in 15 mins. The VA said they sent out the payment on 18th and still Green Dot has not released my funds or they say they haven't received them yet. The marketing is a lie, government checks are not deposited 4 days early.

I have purchased this and put $40 on it and I would like to use it but when I went to activate it, it said I needed to put in all of my personal information. But I am not comfortable with doing that without knowing what is going to happen or if this is a trustworthy company or not. So if anyone could reassure me other than the company then please do. Thank you.

I have used Green Dot for years. No issues. I have tried to add my husband on numerous occasions and would get error messages. This past week he added his direct deposit to my account. When the deposit was received it was accepted but put my account in a blocked status. It didn't occur to me it would be an issue but I get it. Instead of placing his deposit on hold my Entire account was blocked. All the money that was deposited from employers of Mine in My Name was blocked. (By the way the deposit that was suspicious was $140). I don't use cash so had NONE. I also was laid off two weeks ago so money was tight. The service was horrible. I was desperate. I could not access any money for gas, food, anything.

I think it is absolutely ridiculous that I still haven't received a card and ordered a new one 3 days ago and just received an email saying the new card was now being printed and I have 2000 sitting in an account and can't touch it until Green Dot's sorry butts sends me a new card (maybe). Meanwhile my lights and water is gonna get shut off. Thanks a lot. My a deposit was a week ago and I filed my taxes at the 1st of March.

My original bank card never arrived. I called in the day before my direct deposit was going in to order a new card and try to get them to overnight it. Now I’ve been trying to get a new card and am told to keep calling back in 24 hours. So now they have my money and I have no way to access it until a new card arrives in approximately 7 days. I am completely broke and that’s the best idea they have is to wait another 7 days. I am very displeased with the customer service department.

Purchased a Moneypak a few weeks ago to pay for bus tickets back home. Went to load money to my friend's chime card and it wouldn’t let me load my funds. Contacted Green Dot just be finally emailed back with nothing I was referring to inside my email. Very disappointed with my services because you never know what people are going thru and how I was really down to my last and had to borrow on top just to get home because I couldn’t get my money downloaded. I still have yet to get a response from the last emails I’ve sent about getting my $150 back. I’m reading reviews and it’s like you’re saying you're going to mail checks but that’s not fair. I didn’t mail my money when I needed it.

I have purchased a Green Dot MoneyPak card in hopes of transferring my money to another card that didn't work. Now my money is stuck somewhere and no one is helping. My wife and I are in a shelter and need our money. This is now the second time this has happened to me and one of my checks they said they would mail me I never received and at this point I don't know what to do. Maybe contact a lawyer is that my only hope because there is nobody from Green Dot that is helping. Green Dot seems more and more like a scam.

I have been using Green Dot for a number of years and it works fairly well UNLESS there is an unauthorized use of the card. It's only then you see Green Dot's true color, BLACK and evil. If there is a security breach and have unauthorized charges Green Dot becomes self serving and to cover mistakes they just "deny claim" as your fault and claim there is no breach. This cut throat way to cover their ** is beyond reproach.

I got my card, activated it and created an account. I was never allowed to log in again but received emails saying it was activated. Tried using it 3 times and it was declined 3 times. I called the help number where you can’t talk to an actual person and it said there was no money on my card. I feel like Green Dot stole my tax refund.

Updated on 05/01/2019: You responded to my complaint as my concerns have been addressed. You have done nothing to address my concerns. No calls no emails, no resolution. Stop using pre determined responses to people's complaints. You sound like a broken record. All your responses are identical. Not ethical to just blow people off like that.

Since I have received my Green-Dot card everything has been flowing fine. Sometime the machine does not want to accept the card at the store and I am shook that there is no chip in my card so I must slid it.

I would not recommend this prepaid card to nobody. Their customer service isn’t good at all. I filed a dispute for stolen/loss card and money missing off my card... They tell me within 10 business days I will receive a letter/email... but the message on their end tells me I will receive a response within 7 business days. So it’s the 10th business day and I haven’t received an email update or anything. I called and the dispute department tells me my case has been extended for 45 days. I was heated then I ask about a provisional credit. She told me if I QUALIFY FOR ONE I CAN RECEIVE IT!!!!

Updated on 05/06/2019: It has now been five weeks now since $350 was stolen from my account and since my last review on here I have had another transaction that has been pending for five days now and has that money on hold and my phone bill is due to come off of my card tomorrow and I don't have the money to cover it now because it is on hold by Green Dot. So now my phone will be turned off so things are definitely not getting better only getting worse! It doesn't seem like it is all that complicated to me...just put back the money back that they took to begin with! I need every dime of money and I need it today! Please help me.

It’s almost my next payday and they haven’t unlock my account! I can’t pay bills. I sent them my documents in. They keep saying it’s in review and doesn’t take over 5 days to do that. I’ve got a lawyer and they will be hearing from him! Never use Green Dot. They take your hard earned money and hold it hostage. Keep giving me the same excuses...it’s under review! Liars!!!

I purchased a MoneyPak card to load my Green Dot card (that I have had for 3 years). I got the Green Dot card to pay for Netflix, Hulu and Amazon ordering. So I get the MoneyPak and 45 minutes later I try to load it. It says wait 30 minutes. So I wait an hour and try again. It doesn’t work. I go back to the 7-11 with my receipt and the card, of course they say, "We only sell the card. Your issue is now with MoneyPak/Green Dot" (same umbrella company). So I call customer service and they are rude and they hung up on me twice, blocked my number. So I told my boss who gave me his cell and said, "Try one more time." He listened in on the call all and, "Yes they were rude." So my boss who works for the mayor gave me a list of place to inform about Green Dot, MoneyPak.

I had an unauthorized transaction appear on my account, so I called in - hold time is a bit long (10 minutes) but I held on anyway to dispute the transaction. I was told because it was "pending" I had to wait until it actually processed to dispute. I waited 4 days (still without my money) until the transaction cleared, which it did along with an "overseas fee". I called in to dispute the transaction, waited for over 15 minutes to dispute. They do not provide a temporary refund for disputed transactions, which is bad enough - I need that money to pay bills, but I was then transferred to an automated system that states I need to send in a written dispute as well. This is 2019 - why do I have to mail a letter to dispute? I hope this dispute gets resolved and I get my money back, I will then likely close this account and just wait the extra day for my regular deposits. It's not worth the risk of unauthorized transactions.

Not very pleased with this company at all. My card was lost in the mail so I called to get a replacement and while I was on the phone they NEVER mentioned that the card I have now would be closed. So now I have a whole paycheck on my card and can't even touch it till I receive my card in 8 days. Had I known maybe I would not be giving this review on how poorly they were on giving out information. I will be canceling my account ASAP.

Never heard from a company representative but got a refund check in the mail today. So I lost the $5.95 Moneypak fee & was without the $500 for 8 days. I think a customer should be able to talk to Moneypak customer service on the phone but that is impossible since they have no way to contact a live person. They should change that.

I recently made the worst banking choice of my life. I purchased a Wal-Mart visa debit Card to use as a new alternative from traditional banking. Green Dot is the Banking source behind this card. After purchase of the Card in the store, you are to receive a new Card with your name on it via mail with the information you provide. I never received my card, after contacting Green Dot several times to make them aware of the situation, I finally requested a new one via the app. Unaware by doing this it's a totally separate account, in effect I had two accounts activated.

I needed a card sent, but I never received it. Multiple phone calls to customer service resulted in being told many various things. The accent of the representatives, all of them (3 or 4), was thick and very difficult to understand. They were all robotic, and clearly would not or could not deviate from the script that was in front of them. They could speak it, but did not understand common English. I was told I needed to “send (my) ID” to verify my address. This was very frustrating to me. I had to jump through incredible hoops to verify who I was, yet to change my address, I had to send my ID? Odd.

I just received one of these cards as a gift. Never having had one before, I called the number on the website to pose several questions. But they offer no menu option for a caller to reach a live operator!

I was charged twice for a transaction. I made only 1 transaction for 300 and got charged 600. Am trying to dispute it but no one seems to give me any answers to where’s my 300 at. Never again. Worst prepaid card ever.

Heads up, I have been banking with this company for awhile now and just a couple months ago someone hacked my account and wiped me out. I was devastated so I called Green Dot and filed a dispute. I disputed 15 transactions that cost me over $325. Well my first dispute was denied. I called them and all I got was "we have no answers at this time" I asked to speak with the dispute department and the response I received was "we are unable to get ahold of them right now" so I filed another dispute, I am furious about this whole situation. Well I just checked today and it was denied again! I found a lawyer online for this specific bank with these very specific issues. I will fight till I get my money back! I am not a rich person so any of my money is very valuable to me!!

I’ve been having an ongoing issue with Green Dot since last year 2018. I was under the impression that my account was closed up until now when Green Dot sent me a new card saying that they want me back. This then raised a red flag and I discovered that they still have my account open and active but blocked me from having access to my funds.

Intuit signed me up for a GreenDot card, without my permission. It took 4 days to figure out that who was responsible - Green Dot or Intuit. Both claimed I didn't have an account. Green Dot finally admitted that someone had set up an account in my name, and my refund was there. They then refused me access, saying I would need to pay for a new card, and then re-setup an account, all the while, my social and date of birth failed to bring up an account in their automated system. The first rep 'blocked' the account, and then hung up on me.

Updated on 04/25/2019: I have been on the phone with 7 different reps over the last 4 days trying to not only get the blocked removed from my account but also the proper information. Every person I talk to gives me a different answer and the runaround. What started as, "Just send us your ID and wait 2 business days and it will be unlocked quickly" turned into 2-5 days to being reviewed and then MAYBE unlocked. My ID, my husband's ID and several other documents were required and now they seem irritated that I keep calling. What else am I suppose to do? I need my money that has been blocked on my card.

Whenever I tried to cancel my card online it told me to call the number on the back of the card. But whenever I called that number a robot was presented to me. when I entered my info it said it was wrong and yet knowing it was the right info as I wrote it down it keeps saying it was wrong. Then I emailed the company and they still did not answer. Now my accounts is negative when I'm trying to cancel it. Please, Someone help me.

I have an ongoing issue with a recurring bill pay. The money was taken from my account but days later, the bill is still not paid. My issue isn't the technical difficulty, these things happen. My issue is the lack of concern and lack of assistance. I've called every other day (I skip a day to give time for updates) to have this corrected and nothing is complete, nor does it seem like it will be. I've been a Green Dot customer for almost 10 years and this experience has me rethinking going back to the traditional banks.

I have been a Green Dot user for many years and never had an issue until I attempted to use a Chase Bank ATM and it did not dispense my funds. I have a dispute in for 10 days and still haven't gotten my money back, $623.00! My electricity will be turned off tomorrow and my landlord is threatening to evict us without his payment balance! It's an open and shut case and I really need help!

I filed 2 disputes for services not being received on separate cards and they were denied. They stated a letter was sent but would not accept or provide a reason for the denial. I stated if they deny a dispute for services not rendered then to cancel my cards and I will no longer do business with them. If they deny claims for services not rendered then I do not wish to do business with them and suggest no one else does as well.

Hello I am supposed to be a newcomer to the all wonderful Green Dot family. After receiving and activating my card, I made a direct deposit transfer from my business savings to the Green Dot card. Immediately my account was blocked. When I called in the female agent said they are investigating the funds transfer which will last 4 hours. 6 hours later my card still isn't active. I called back and a rude guy verified me from top to bottom. I provided everything he asked to verify my identity. He said because it's a large deposit (<1000) they will investigate the source of funds. I clearly explained to him that I initiated the transfer from my business account. He said I should send in my ID, I explained my ID is expired and I had recently moved to my current location. I asked if there are any other form of identification acceptable, and he said the account will remain blocked until I get a new ID. Replacement ID in Minnesota takes about 6 weeks. I have been left stranded by your policies, this would mean more debt for me. I already gave up on this matter, until I came here. If there is any way you guys could assist me to gain access to my money, It would go a long way to help me out please.

A friend of mine purchased a MoneyPak card so I could put some money on my Rushcard account for emergency situation. I tried to log onto my account and they asked for a copy of my Identification so I downloaded that and sent it and it was accepted but then I get an email saying my Identification wasn’t accepted and my account was locked and cannot be unlocked. I was never able to speak to someone about this matter via their customer service phone number. I filled out forms and they replied very vaguely and never answered my questions. It was all routine and seemed computer generated responses. I filled out a form for a refund and now have to wait 1-2 weeks for a check.

I opened my Green Dot cc account in January 2019, I initially secured the account with a 1500.00 deposit. Green Dot said my card and funds would be available with 7 days. 7 days turned into three weeks. I was asked to provide a copy of a voided check, so I did. Green Dot said they needed to check with my financial institution and verify ownership of my account. This took another 10 days.

I've tried 3 different phones to register your card on. I use these a lot and change out my cards about 3 times a month, when typing information in to register, it keep jumping from where I typed to another line then you have to click back up an hit one # at a time. As it keeps jumping to a lower row. Needs a tech support for your website.

I rent a Green Dot card customer for years. I have two cards on this pic with card I share with my son because he has ADHD so his deposits goes on my card. All of a sudden they locked it up. I sent in all our information to verify my docs at greendot.com, court.com and they sell two days is beating like in 2 days then 3 days later they never contact me.

I lost my wallet and ordered a new card. The card was lost in the mail so I ordered a new card. I was in the hospital so I had my daughter go to the house and pick up my card. Not knowing it wasn’t the newest card activated it. So then when they knew card came they had put a stop to my card and I was told there was NO WAY TO UNDO what was done. Meanwhile MY SOCIAL SECURITY WAS DEPOSITED TO THE CARD. I sent them the id the mail to verify me, 2 weeks 4 business days they said so I called when my refund never showed up. I was told there was a mistake and another 2 1/2 weeks gone by there be a refund check in the mail so another month of social security was added on to my card. So now we have 2 months of no money.

I have had several issues while using this card including the most recent being a fraudulent charge made to my account in the amount of $118. When I contacted customer service I was told that since the charge is pending there was nothing they could do even though the money has been taken out of my account. I need this money to pay bills but the supervisor I spoke with showed no concern and actually hung up on me. The customer service with this company is horrible and I would suggest looking for a different prepaid card. This is not the one you want.

I have $381 on my GreenDot card. The GreenDot card won't work. Every time I call they tell me there's nothing they can do about it. Olympics card and didn't send the money back to me. I have been fighting with them for over 6 weeks. My best advice if you get a Green Dot card for $20 on it find a different one.

I am so disgusted with the services that Green Dot offers!!! I purchased a temporary card for my daughter that would be travelling out of town without me recently and she ran out of money so I purchased a Moneypak reload only to find out that I can't even load her card!!!! I called every stinking number they have listed on the website, the back of the card and wherever else I could find a number for them to try and reach a live person as to explain my dilemma to no avail. AND when I finally did touch basis with a "live" person, I was disconnected and when I attempted to call back, my call wouldn't go through.

Could not activate card online. Tried calling but Could not activate over phone. Impossible to reach anybody much less someone that could help me with the simple task of activating my card. STAY AWAY FROM THIS CARD. Definitely by far the absolute worst experience I've ever had with any Debit, Credit, even gift card. Plus the fees are way too high.

I have been using this card a little over 2 years because I get my direct deposit sooner on this card than I would with my Wells Fargo account. They change things all the time without forewarning (I.e. daily withdrawal limit which is only $400 now) and customer service is not friendly at all. I have had to call them everyday for about 2 weeks now about a transaction dispute and they are giving me the run around so after I withdraw all of my money from this card I will just go back to solely using my Wells Fargo account. If you are looking for a prepaid debit card DO NOT use this one because if something ever goes wrong and you have to contact customer service or file a dispute, you are going to have to deal with some of the rudest customer service reps you have ever witnessed! Oh and I doubt they will ever refund the money for the dispute even though it’s Visa’s Zero Liability Policy.

I enjoy being a Geen Dot card holder because it’s similar to a checking account, I enjoy the yearly cash back, I enjoy the ease of the app, I would like Green Dot to IMPROVE THEIR CARD DESIGNS, and consider making 1 general low load fee no matter the amount. Being loaded $3 is feasible.

I purchased a $20 gift card. With the cost of $1.95 plus $20 I thought I was good to go. I spent many, many, many attempts to get it registered. I thought it was a simple process to activate it but it entailed way too much trouble. When finally I got past the "We can't help right now, try again" I got an automated call that was about a survey I didn't want to take. After a lot of unnecessary automated conversation, I was asked for all of my personal information, such as date of birth, social security info, address... for a $20 gift card. The ordeal took almost 45 minutes for a process that should have taken 10 minutes.

Green Dot sells their banking debit cards at 7-11s in my area. My 15 year old son went to buy a gift card, and inadvertently bought this. The packaging was the same, it was next to the gift cards. And the "not a gift card" disclaimer was hidden under packaging. Then my kid tried to go activate what he thinks is his gift card, and in the process opens a bank account in his name for Green Dot Bank. No ID, no verification, no parent's consent. I tried to resolve this with 7-11 to no avail. They informed me they can sell bank accounts to kids because it is not alcohol or tobacco.

I have used Green Dot's prepaid debit card on and off for several years, sporadically with little issue. HOWEVER this was THE FIRST YEAR I used my Green Dot account to direct deposit my Tax refund. This BIG ISSUE is THIS: When you log in to your account on the Green Dot's website (Not the mobile site OR the mobile app, but the actual "desktop site", like via laptop computer)...and you go to the option for you to get needed account info for tax refund to be direct deposited into your bank account... It provides you with the wrong account number. The routing number is correct, but the bank account number is an incorrect, 12 digit number, that turns out to be a completely different number, than your actual account number, which turns out to be a 16 digit number!

The limit you can withdraw at a atm or bank sucks. Its impossible to pay any kind of bill that way. I've stuck it out almost three years now with this card but every year there seems to be more and more irritating things with it. Getting info for it is impossible. Getting help with it is impossible. Its only decent purpose is to hold my money, right until the monthly charge comes out of it. Oh but you'll waive that if so much money has been put on it? HASNT HAPPEND YET. Once again if I need a large amount withdrawn nope can forget about that unless I run all over god and country trying to find an "approved" location that actually is "approved".

I have never had a problem with Green Dot until last week when the closed my entire account due to a dispute I never authorized!!! I called multiple of times and on one of these occasions I got this exceptionally rude lady who did not help me whatsoever. She put another dispute through on my account and blocked my account according to the gentleman I had spoke to after said he was going to file an executive report/complaint against her as that was wrong.

Very bad and I am thinking out stopping my direct deposit that I had for year. They ask for all the information and it's all right except the phone number which is right. I don't know if this person on the phone is the one stealing my money or just don't want to find out it is me. How can I get into my account now? Do I cancel the account?

Overall I've been pleased with my Green Dot experience. I mainly use it to shop online and things of that nature. It has been a reliable backup when needed and my family thinks so as well. I haven't had any real issues with it and I plan to continue using it as long as the quality service continues.

MoneyPak cards are a prime vehicle for scammers and MoneyPak is unwilling or unable to curtail their use for scams. MONEYPAK is aware of the numerous scams that use their cards but they are unwilling to do anything to curtail their use in scams. DO NOT USE THEM!!!

Very happy with my card. Love how they notified me every time I use my card. Easy to reload. I do wish you could put more than 500 at a time on the card. Easy access to my balance without having to sign in every time.

Very great card service! Very pleased with everything about Green Dot! would and have recommend to a friend. Great app service as well, easy to maneuver and navigate through. Love the ASAP direct deposit feature as well!! I've been with Green Dot for about 2 full years and I haven't had any real issues.

Kept in mind every month they take my money. Update every month but when get two 12 months no update. Call customer service to ask about it. They hung up on me twice when ask a question about it. So not the right attitude at all. We do everything that are part of contact. Looking for new online banking. Can't do business like this.

Green Dot is a complete scam if you give them access to too much money. I purchased a card, uploaded 400$ and out of nowhere the money vanished. Green Dot sent me an email stating they would send me a paper check in the mail and I have never received anything.

I had to replace my ATM card twice because it falls apart. I have been with Green Dot for a few years and I have a great experience with you guys. Just be nice if you guys make a sturdy card with a chip in it.

I have a transaction that never took place on my card. I also am very unhappy with all the fees I'm charged. There's no option to chat with a customer service representative or to email. should have more options and be able to link through the plaid platform for budgeting apps.

Always easy to use. Don't change a thing. No problems with card. Do wish it now had a chip since most places are asking for that. I like having my direct deposit show up early and be able to use it right away.

First of all I do not like it that I cannot get withdraw more than 400 at the atm but other than that I love Green Dot. Been with them for years. And second of all the fees are too high and the other thing is you let people get money off the card instead of calling the customer to approve the purchase.

I just started working for the United States Postal Service, and I decided to get my check direct deposited in my Green Dot account, at first I had forgot my original phone number that I started the account with in 2010, so I couldn't get into my account. But I found the number, I was able to then verify it's me. Then I was aked to send over a copy of my license and check stub, which I did...then I was told it would take 2 business days to review and unblock...2 days has passed and I spoke with someone else that stated that my information didn't match.

Purchased a card from Rite Aid and it won't even activate. I've tried online and with multiple reps. Wrote in to Green Dot and they refuse to issue me my money back. They are frauds & thieves! All customer service reps are foreign with heavy accents that can't understand a word of this US culture, it's sad!!

I placed some orders. Card was charged. I went into hospital unexpectedly, products never arrived. Packing popcorn. Clay. And clay devices. Now app is not accepting my password. And every time I try to change it app tells me it's not what the app has recorded. So I'm unable to manage my account.

Did a good job helping me close account 5/5

I have only encountered great customer service and I would recommend Green Dot to anyone and the new updates are great! I love the app as well!! The new features inside the app really help save a lot of cash. Direct deposit is very good as well. I always get my deposit 2 days early as promised. Really great company!!

I moved and my card strip is going out. I tried to change my address so my card doesn’t get sent to my ex-husband. I tried to use the website no luck. I tried calling and got no answer. I tried to report my card damaged and no luck. Debating on taking my business elsewhere.

Green Dot is wonderful. I have 3 of the cards for my wife as well. We never have a problem. Easy direct deposit or adding funds. I think they’re wonderful and their website is easy to use also. Getting around depositing checks. It just makes banking so easy.

I like the use of card but the ATM fees are high. it’s $3 at ATM and $3 on card. It uses a lot of my paycheck to pay at ATM when I need to. Also this card charges 9.95 when the card from Walmart doesn’t charge at all.

I purchased a Green Dot Visa prepaid card from Walmart. Placed money on it and registered the card to receive my new card in the mail months ago. I still haven't received the card and monthly fees are continuously being taken from that amount I placed on the card. I have tried several times to talk to a representative about this issue and they repeatedly say, "I'll transfer you to a supervisor" and then a long hold happens and a recording comes on talking about disputing transactions and hangs up on me. This is a scam to steal people's money. They stole from me and did not hold up their end of the contract/agreement and are fraudulently obtaining these so called fees but never giving a card to use, then pushing people off with lies and hang-ups.

I love my Green Dot account! I find the card easy to use at lots of locations, direct deposit is a dream & any time I have a questions or issue their customer service people have always been very courteous and helpful! I recommend Green Dot because it's easy, safe and reliable!!

Been trying to get a card for over a month, ICE needs to raid their office, can't understand the people and they are puppets that don't understand how to solve problems, and if you question their lies they hang up.

I have very much enjoyed the card. It’s been very helpful with getting my paycheck directly deposited on time every week. Love it. I have not had any issues or problems with my experience with the card. Absolutely love it and the app.

I was completely satisfied as a Green Dot customer until this week. I lost my card. I called this dumb 800 number. Of course I got the auto attendant. Only option I was presented with was to cancel and order another card for $5. No option to speak with a living breathing person. So I requested another card. After doing so, I was notified that it would take up to 2 weeks to get the card by the auto attendant and my money would be frozen until then. NO! I have bills to pay. My family is also in the middle of a move. I need access to my money! So I began googling and calling every Green Dot number I found.

I was signed up for daily texts regarding my available balance and received texts for years until they stopped last year. I signed up again for the texts and haven't received one, which is very disappointing. I also used to receive a text whenever a direct deposit was made into my account, which I no longer receive and is very disappointing as well.

You suck!! And as soon as I can I’m switching to another bank.. I called many times and kept getting different answers about my money. A lady told me it would be in there before the business day Wednesday. So as soon as I can I will be switching accounts to elsewhere.

Well I have been ok with this card until today when I placed an order for almost six hundred dollars and I they were unable to process it until I update my card information. Every time in the past it's been no problem until today. Now all of a sudden they need an email with a copy of my license and a copy of my electric bill at my new address in which I just moved and don't have an electric bill yet nor I have I had my license changed yet so I'm unable to complete my transaction. Biggest inconvenience ever. I don't recommend this card to anyone and I am done using this card as well. As of today go NetSpend or something. It's got to be better.

The app is very slow most of the time regardless of using data or WiFi. I still have not received my $100 for the 12 months of direct deposits and I’ve been using this account for well over a year. I’ve been wanting to change card users but just haven’t gotten around to it: I will most likely change within the next month because of the inconsistency of information being presented on your website and app. Also, I’ve had multiple incorrect charges but it’s such an exhausting process with you guys that I just let it go.

I had an ATM charge my account but the machine malfunctioned and did not dispense the money. The Green Dot website said there is a online dispute form I could fill out and submit but in reality there is not. It is not easy to dispute a transaction or to contact someone when there are questions.

I received my new card in the mail at home. But it was not subtle - which is unusual. It arrived in a window envelope that stated in Big Letters: Your New Credit Card is Inside. Don't appreciate that in these times.

I really like the vault feature to be able to stash and unstash money and the cash back feature is nice as well. The only issue I have is it takes forever to get the code in an email to check the balance. The alerts are very nice to be able to track your monies spent! We have been using Green Dot cards for over 10 years and we love them. We get our paychecks and tax refunds deposited and it is our main source of bill payment! We have recommended many people to get them and they have!

Well My acct is locked. I purchased the Green Dot so that I could have my money deposited instead of having a check by mail...get my funds quicker cause I do have bills to pay. I call up Green Dot and all they could tell me is email it information to verifymydocs@gmailcorp.com. I did that and still no answer. I got no notice of my account being blocked. The reps can’t even tell me why my acct is. I see review and I depend on this money. Just not happy with the service and I’d like someone to get back to me ASAP!! Because I’m reading these reviews and it seems like Green Dot has a problem with keeping people's money...and I can’t afford that.

I love my Green Dot debit card and checking account!! I get paid two days earlier than all of my coworkers, I don’t have to wait on Friday to get paid, which is so convenient! I also love that my debit card gets cash back for me on so many things I buy. LOVE LOVE IT!!!

I get my pay check on time and the right amount. Easy to add money anywhere which is very convenient. Almost every store accepts the card. Only bad thing is the monthly fee. And too hard to get a second card on same account with my wife's name on it. Then we have to pay 2 monthly fees.

This is not the only Green Dot card I have. My other account only charges me $3 a month. I may end up closing this account and looking for something cheaper per month. I use this for fuel purchases only and I am on a tight budget.

I have had no problems with Green Dot. I read online about so many problems that people have with Green Dot. I instantly started worrying that I made a bad decision. But in the past six months I have had zero issues. Thank you Green Dot.

A virtual checking account with that does not nickel and dime your hard earned dollars to death with fees. Immediate text messages on purchases to keep you safe and an awesome app to manage it all. I have used this card for years and am very pleased with the product and services offered.

I don’t like the monthly fee and y’all need to update every time I do a transaction. I like the stash cause it gives me a way to save money. If y’all going to charge a monthly fee y’all should charge five dollars instead of ten. And the cash back you should be able to access anytime.

It would be nice if we can have ATM free of charge because we already get charged for everything we do. And the cash back should be able to get after ever 90 day. Not once a year. Other than that it’s a pretty good card.

I love the options the card has. I dont like not being able to replace my card, the fees for using atms, and the inconvenience of I have went thru the past week without being able to order new cars. Other than that I have had no problems and the bill, send money, and tracking my trans are great.

AWESOME! I’m very satisfied, I would recommend Green Dot to everyone. I can use my card anywhere without the headache of if my card is accepted. I love the app that I have linked to my phone to keep up with acct. balance and transactions.

So I'd definitely give five stars except for the fact it doesn't have a chip which limits what ATM's I can use. Other than that I'd say that the fees for swiping it can become a pain because I have to pay an ATM fee then a fee to use the card as well. Also there isnt a way to raise or limit how much can be pulled from an ATM. I'm at the mercy of each ATM machine and that can definitely be a hassle. I love that I get my direct deposit a day early. Super convenient.

Only have had one problem with anyone accepting the card and that is Youtube TV they won't accept loadable cards for some reason but everyone else I use it for accepts it. Would like to be able to get cash off of it at more ATMs.

I like how Green Dot lets me know when there is action on the account. I have no problem loading the card and Green Dot always keeps current records letting me know of all action with this card. Have no problem recommending this card to friends.

This card is exactly as advertised. There are no surprise fees or anything they don't disclose in the original agreement. I am happy with this card and will continue to use my cash back Green Dot debit. I used it in Puerto Rico several times and had no issue. I also got the secured credit card a few months ago because I was that happy with the debit card. And BONUS I get my paycheck direct deposit 2 days early.

I dispute a charge and closed the account with Walmart Prepaid Card Green Dot Bank. I have been calling every other week about my money. I closed the card and my money has been sitting in Green Dot account. They will not process my funds to be send to me in the form of a check. My dispute was finished on the 02/27/2019. I received the letter and was told in the letter that my funds will be available on my card the following business day but I had been closed that card. They should have processed for my money to be sent to me without me having to keep calling about it. On the 03/03/2019 I was told that I have to wait until they process my claim and that will take 4 business days plus two weeks after that before I would receive my money. That is unacceptable and it's been too long. I have Bills to pay and this is ridiculous. I need someone from this company to send me my money ASAP before I take legal action against this company.

It is good. But nobody really says this is a bank account you know. I think you could make it better if you could get like cards for couples and just get the awareness out there about it being like a bank. But other then that it’s a good experience for.

I use my Green Dot card for my spending money instead of carrying cash. I believe it helps me with my other accounts where I can look at my budget to see where money is flowing. I like it for store purchases, fast food purchases, and even gasoline purchase for my vehicle.

I have a pending charge for $203.22 from Fly Elite. This charge should not be on my account. I called Green Dot 3 times an no one would help me. My issue is still unresolved! Customer service was appalling. I would like the hold taken off of my money.

My experience with the Green Dot card has been great so far. I don't like the ATM fee but other than that I love it. It works just like a actually bank card. There is nothing to I can really complain about.

I love this card. Just wish the cashback was more than 100 dollars. But other than that it's perfect and I love it so much. I don't know why I didn't do this a whole lot sooner than I did because now I feel like the other cards was a waste of my time.

I have been a Green Dot customer for several years and have been very happy with my service. I love that they continue to improve the sevices, and are an easy way to manage my finances by being able to save through the "Stash" portion of the app.

I have been using my Green Dot Card for 6 months. From direct deposits to adding money, and I have no intention on changing anytime soon as I love every service my card has to offer. I have no complaints but it would be nice if I could improve my credit score with the card and a service I would like to see started is rounding to the dollar amount and the change going into my stash. I would recommend Green Dot to everyone I know!!

I have been very satisfied using Green dot, I especially love getting my paycheck deposited 2 days sooner. That is the best part of using you, the only things I do not like is the daily withdrawal limit and the fees at atm's but such is life. I am thoroughly happy. Thank you.

I love the "stash" feature! My wallet got stolen and I automatically stashed my money and it was safe. I also receive my paycheck on Friday when my co-workers get theirs on Monday. This card is a game changer!

Monthly Maintenance Fee too HIGH. Don't like having to pay a fee for ATM use. Spend an avg. of $21.00 a month just to withdraw my own money. Only allowed to withdraw over a certain amount from inside of a bank.

I love this card. Switched from the gold card to the cash back. It's a great card and I'm looking forward to the cash reward at the end of the year. I plan on using the stash function as well so I can try to save some money.

I am happy with my account with Green Dot. I have never had any problems with my account. My check deposits a day early and that really helps with my finances. I got my taxes a couple days early as well.

This was a very unique experiment for me. All other financial institutions try their hardest to get you in the door just to start taking advantage of you with hidden fees and useless perks. So far Green Dot has been a godsend. I especially like using the stash/unstash feature.

I'm very dissatisfied with the cash back feature. They charge 10 a month and give you a 100 back at the end of the year. I was pleased when I saw it when up to 250 at least then it would be worth it but now it's back at 100. If I had the normal card I would have to pay a monthly fee because of my direct deposit so by having the cash back card I'm actually losing 20 bucks a year what a rip off. Should have read the fine print better

The over all services are good. Just sometimes the security doesn't send a code to my e-mail. So I can see my account balance. And also I haven't seen my cash back. I have had the service for more than a year.

I can’t complain. Card services have been good. I only wish that instead of waiting 1 year for cash bank, it should be something more reasonable like every 6 months. Other than that, I like the card and its features.

Like when your a cardholder that use the card all the time and use the ATM I mean yall take $10. In the beginning of the month and then every time I use the ATM whether I'm checking my balance or withdrawing money it cost $3. Plus ATM fees and I think us who do use the card all the time should get changed less than someone that only use when they need to and I think we should be able to earn more than just $100. In 12 months and should be able to get that in less time than 12 months and we should get other kinds of bonuses for using the card all the time like less taking out for monthly fees or small amounts of cash back weekly like $5, 10 or $20. Depending on how much we use our card and how much we spend using them. 1 last thing we should be able to overdraw if we have direct deposit set up add less $20 or so. Hope y'all can do this in the near future and thanks for asking for my input.

I like having my paycheck a day early, really helps. No free ATMs where I live so that's not great. The waiver of fees after $1000 a month, works great with my job and the direct deposit is also great. If I could freely receive cash it would be 5 stars all the way. Thank for wanting my opinion.

I've been with Green Dot checking for 3 or 4 yrs. What I like about it is, I get notification on my phone of all the transactions that are made. Green Dot also has a app that allows you to reserve money for a rainy day.

I have had my card for almost a year now. And I just love it! I get my paycheck 2 days early. I get notifications when money is spent and when it is deposited. I honestly have not yet found anything bad to say.

Do you get your taxes early with Green Dot? I heard people were having problems. I was wondering do I need to get a lawyer about my money. It was supposed to be on my card today. So far I had no problems until today.

Green Dot is a great bank, I love how you can't overdraft your account and that with direct deposit you get your check up to 2 days early. I have nothing but positive things to say about Green Dot and would most definitely say I highly recommend them to anyone and everyone I know!!!

I love my Green Dot Card. I use it for everything I can think of and more. My money comes to me faster than it would if it was going into my bank. Only thing is mines is cracked now and I need a new one.

I think I have been charged twice for a lot of my Lyft rides. It will say pending charge and then show another charge a day later. I am unsure if the bank is taking more money than they should. Also I no longer receive notice of when money gets deposited into my account and I never changed my settings so it is unclear to me why I can’t see that action on my account. I like the convenience of Green Dot but sometimes I am unsure of certain transactions and charges on my account.

I have had my Green Dot card for a while now and have not had any problems with it. It's amazing. I get paid 2 days earlier than others. It's just amazing!! I would recommend Green Dot to everyone that I know.

I wish I could change the billing info on my card since I have moved. Hard to remember old zip codes. Otherwise I love my Green Dot card! Makes my life easier in a lot of ways! I use it to pay all my bills while I live rurally.

About a month ago I ordered a laptop off Amazon. I selected next day delivery and the money was taken from my account. Turns out they didn't have the laptop in stock and so they cancelled my order. The money was never put back on my card. I contacted them and they said it was because my bank had put an authorization hold on the money and that I should contact them. I have never been able to reach them.

I love Green Dot. No overdraft fees and I also get paid 2 days early. Easy one time monthly fee and I am getting 100 cash back in few weeks. I won’t open a bank account because green dot is convenient. I have direct deposit and I get paid early.

This is a great card for those starting out. The accessibility of the card through your app is easy to use and convenient. I do wish that it was accepted with Google pay and some of the investment apps that I have tried that have denied the use of my Visa card.

I noticed on my transactions that I’m receiving extra charges when I purchase item from Kwik shop and other gas stations when I purchase items that are not gas and I paid in the store. I possible I would like to have these charges refunded or explained.

I am glad I have this card. I have use others and have had issues. I have not encountered anything with this one. It is easy to reload. I use this card to pay bills on line and off. It is easy to use at the grocery store. Thank you.

I love the Green.com. It is a great debit card. I would recommend it to anybody. I have my direct deposit 1 day before I get paid. I have always been approved for any transaction. I love the rewards cash back too.

Green Dot makes it so easy to stay on budget and save money. The alerts are great to help me know where I am in finance areas. Love Green Dot. Love that my direct deposit is available sooner than my conventional bank.

Green dot has been a lifesaver for me! Like most people I fell on some hard times and could not keep up with all of my bills so my credit took a major hit. I was unable to get any checking accounts at banks or credit cards. Thankfully I got a job and found greendot so in could have my paychecks direct deposited onto my card. Very convenient and helpful for a single mom of 3. I recommend it to anyone in any similar situation!

I was very excited knowing that this card "earns" cashback. Downfall, I wish that we (the customer) didn't have to wait 12 months to retrieve it. I clearly met the $100 mark within a short few weeks. Lastly, I wished that there was more/different options of card color and/or designs.

I like having my Green Dot card. There are no worries about getting overdrawn or the bank taken money out of my account. I like that my pay is on there a day before I would normally get paid. I only have one issue with it and that is it cannot be used at the gas pump.

Love the cash back but sometimes have trouble getting correct balance and paying for stuff online. If this could be fixed it would be awesome. I also would like to put in a suggestion to lower the monthly rates please. Thank you very much have a great day.

Super easy to use. Trustworthy. Love getting my money a day early! Easy to set up direct deposit. No hassle when switching to different employers for direct deposit. Would highly recommend to anybody who doesnt already have a bank account. Would buy this card over and over again.

I love my Green Dot account. It works flawlessly just like a regular bank account. The only thing I am displeased with is the fact I am trying to get the secured credit card and I got denied. A secured credit card lmao. That's crazy getting denied for a card you have to send money to in order to receive it.

Why can not more financial institutions take after Green Dot... You guys are the best and you have made my life so much more enjoyable. Thank you for all that you do. Don't change a thing because I wish to keep this relationship moving in the correct direction.

I don't think if someone has direct deposit that there should be a charge. I have used this card for over a year and I have part of my check going into this account and each month I pay 7.50 each month just to have my money deposited there. I'm leaving this month and going to another account so I won't be charged just for using this card.

I love my Green Dot card! I love that the pending amounts are always quickly updated. I love that there aren't any overdraft fees so I'm able to keep myself responsible for living within my means. And I love being able to use the stash for budgeting. Thank you for offering this service!

I love the card. It is easy to use and every time I use it I get points and Kurt it back for the program at the end of the year and it will be awesome to get it in. Customer service is great. No problems with my card at all. It was an easy set up. Thank you again.

So far so good. Only problem I have is I can’t get cash back without paying a fee. But in all I like it better than anywhere else and it’s very possible I doing something wrong. Such a simpler way of banking and paying bills.

I typed the wrong social security on my card. Now I can't recover my user ID or password as you need the social. It's IMPOSSIBLE to get any help from the website. They just keep sending you to social security verification forms. I called the number and there is no option for assistance just more dead end verifications. Is there an email I can get for support? I don't want to put my number on here. Please send me the number or email for support to my email, **.

I go to a free atm and I still get charged by you guys. You charge 7.50 a month in a fee already. Isn't that enough and even if I go to an approved atm I still get charged your fee and there fee it's ridiculous.

Love it. I have had an account with Green Dot for years. Use it to get paid and get my taxes every year. Great customer service and great benefits of having a card without a bank account. No overdraft but that means no ridiculous overdraft fees.

I love how I am earning cash back. I wish your card had a payday advance option like most bank cards do after so many (or so much) deposits (depends on bank), other than that I am very happy with it. I would suggest doing something with the app though. It shows incorrect available balances.

I feel that the 9.95 monthly fee is way too high especially if you have direct deposit. This is higher than some banks or even other prepay cards. There should be some loyalty reward to keep customers. As I am considering closing the account.