Green Dot Prepaid Cards Reviews

I have been using Green Dot for 7 years and I love it. I will not use any other prepaid services. I have not once had any issues with Green dot since I switched to their services. I recommend their services to all my family, friends and co-workers. My experience as been nothing but positive.

I am very pleased with my card. No complaints. I would recommend this card. I do wish it would automatically send me my balance every time I use my card. Also low balance alerts. Wished we could get cash advances on the card.

It helps with people with bad checking accounts but the fees get a little expensive. I like getting my pay a day or two earlier but it's getting to hours before my regular payday so maybe changing to a bank but like I said earlier all the fees are too much. That's really the bad thing. I hope the can lower the fees as I know getting cash back at a store is free but there a limit. I cannot ask for 400 dollars. There is a limit too. I have to go to an atm and it's 3 for them and 3 for Green Dot so that is 6 dollars every withdrawal at an atm that 156 a year plus 119 a year in monthly maintenance. That almost a month's car payment.

This card is horrible and the company is known for having your account compromised and stolen from. Customer service is terrible, language barrier and representative usually gets the issues confused or misreports it. They lie to you constantly. I had 2981.63 stolen from my Green Dot card. Was told by the merchants these charges we're not done by me however Green Dot keeps saying these are authorized charges authorized by who was suppose to receive call from corporate office. Still no call my card.

Have been a customer for over a year. After choosing direct deposit option, check was deposited. I use the app for my information. When I checked to see if the money was deposited through the app the account was locked. After calling the number on the card and being hung up on 3 times I was told the money and account was locked by the fraud department because a deposit that big was never made. They do not have a number for the fraud department. They told me send them a copy of an ID. The reason that I chose Green Dot is because no ID is required. I do not have a document to meet the requirements. I would have never deposited 900 dollars so they could hold it. If you are considering this card look for other options. Customer service is horrible, combined with the barely coherent broken English makes for a very dissatisfying experience.

I'm new to the whole mobile banking thing and Green Dot makes it super easy and transactions clear right away so I always know what my balance is. Not needing a check register has been awesome because I've never been good at keeping track. :)

2,500 dollars that was lost from my taxes. 1 dispute denied, they used my card. It never arrived at my house and they denied me a dispute, bad Turbo Tax to do taxes. I do not recommend it. I give it 0 stars.

I want to talk to customer service without having to give my social security number on a line to God knows where. I bought the card and couldn't activate it and lost the money I loaded in it. I forgot about it and resigned to the fact that I lost money and the card will close when balance is zero. I wanted to close my account so I'm not charged further. I only have my login details.

I love the card and the cashback is cool. The transactions help me keep track of my money. I love the fact that I can stash money. Helps me do things like saving and going out. The text makes it easier to help track of my money.

I was charged twice from a merchant and when I supplied proof of this Green Dot would not release my money. They do not receive any communications from the merchant and the management is very rude. They held my money for a month for no just cause.

I enjoy have Green Dot. It helps me keep better track of my money. I don’t have to worry about my identity being stolen or lost money because I control what is put on it. I like their app because I can transfer money into the vault option which does not allow me to overspend.

Sucks that the cash back is held and limited like it is. Have been looking into other cards with a better rewards program. Otherwise it’s an ok card to use in the end. I was just hoping to have more rewards with direct deposit and other things confirmed.

This bank is amazing. It lets you have a bank account without opening one. There's a monthly fee of $9.95 but at the end of the year you get 100 dollars back which awesome. My favorite thing about the card is how I can stash money and unstash. Helps me not overspend.

A friend, who banks with Bank of America, tried to send me money. You don't take Zella, the app that her bank uses. She couldn't figure out how to wire money to my card. Remotely putting money on the card could be easier. That's the only bad experience I have had with Green Dot.

I was asked by the Veterans Admin. to have my disability payment go to a direct deposit account. I bought a Walmart Mastercard, made a $200 deposit and submitted the info to the VA. These people have deducted their fees for a couple of months while the info was processed by the VA. When the 1st direct deposit was made, some moron in their employ decided to freeze my account. It has been a week and a half since they received my money and after a multitude of calls to an off shore operator (that's hard to understand) they still are holding my funds.

I love the card. Easy to use. Also love that you have checks as well. Unhappy with the fact that you lack adequate support. Tried several times to dispute charges and was unsuccessful. Followed the links provided and it was a dead end.

Been using this card for around 9 months now. I believe and love it. I get paid 3 days soon. Never had a problem with card and love that I can also write checks. Love it better than my old normal bank. Highly recommend. A+++.

I love Green Dot. I haven't had any problems since I received the card. I use it for my direct deposit from my job. Thanks green dot. I will stay with your company. I have no plans on switching. You have a forever client with me..

I like everything about the card except the monthly fee. You should waive the monthly fee, if you have two payroll deposits. Or you should lower it. I have thought about switching to a card that doesn’t have a monthly fee. I carry very little cash, 96% of my purchases are on my card.

I love it. I get money two days early. That's so exciting for me. I can pay my bills and on time. An tell a friend of mine about it. She decide to sign up for it. So like it to we love shopping and eat out.

I lost my original card and had to abandon that account then ordered a new card with a new account. I had the other account for years. I enjoy the new card a lot more than the other one. Need a better system for card losses.

I'm so glad I have my Green Dot card. I use it to pay bills, buy groceries and other purchases. I don't know what I would do without it. I have direct deposit so my paycheck goes onto the card. I can't leave home without it.

I am only giving the Green Dot Card two stars because they have a ridiculous amount of fees. I can’t find a receipt to show it but they even charge you to put money (cash) on the card. Other fees include a monthly maintenance fee and an atm fee. The only reason I still use this card is because I’m not able to have an actual bank checking account.

I'm really pleased with my experience. I love the way I can reload from many locations. My account is secured and private. Thanks for your business. Thanks for taking the time and asking me how I feel. Thank you for all the updates and emails.

The ease and conveniency of my Green Dot card is great. I have been a loyal customer and I try to refer as many people as I can. I also feel that the monthly fee should be waived just like the main green dot card once you reach a certain transaction goal.

I have had nothing but good things to say about this company. I haven't had to pay because I direct deposit and when I need cash I haven't had to what or pay a huge bill for wanting cash but I would recommend them to anyone.

I have been a user for several years now. I recently started using this card for direct deposit. I have had no problems whatsoever! It has been used in stores, via a phone call for bills, and online for shopping and bills. I do wish the monthly fee was less though.

I love the card and the fact that it give you cash back. I do not like the fact that you have to wait 12 months before you can even use the cash back. It would be nice if you could use the money anytime you want.

I have been locked out of my MoneyPak account because I got married and wasn’t able to confirm my identity with my new ID. I tried contacting to give full documents to get it to activate again but when I requested my refund I got denied.

I have had the card for almost a year with no problems and the 22ND of this month I will receive a free 100 dollars for my cash back card.. So thank you for allowing me to receive cash back because it is coming in a time of need..

I got this card with the intention that it would be my primary account to pay bill and the majority of my daily purchases but I had to completely re-vamp my whole banking process due to the restrictions on electronic account payments. Your requirement to register each of my bills through Bill Pay doesn't work for me. Bill Pay takes too long and I don't get a confirmation from the bill holder (phone, electricity, cable, etc) that the payment was made or accepted. I want to be in control of exactly when payments are made and I want a payment confirmation from the payee the minute I make the payment. Your system does not allow for this type of control. Thus, the card will only be used periodically.

I love my card. Only thing that could be better is the ability to add a spouse and additional card. Also no microchips? Confuses cashiers most of the time. More atm access In my area would also be helpful. Thank you for providing an option other than a conventional bank.

I feel your fees are WAY too high. I like the convenience of the card but am considering closing it if the fees don't get under control. I use the card to "save" for annual hunting purchase. And have come to realize that it costs me $120 a year to save for this. This is not right.

I've been using Green Dot for a long time now and I haven't had any real major issues with it, so real solid company, they run a good operation, smooth. I wouldn't go with another company, not even a local bank.

Only down side to the Green Dot card so far is the atm fees and monthly payment just to have and use the card. If card users didn't have to pay a monthly fee and be charged at every atm... Then green dot would earn 5 stars.

I been using Green Dot card for about 2 years now and it great & I wouldn't change a thing about this card and I'll still use this card. This is the best card I ever had & I can always check to see when my money is on it & how much I spend.

I use it for direct deposit and also for shopping. This card have been good to me. The only thing I suggest that should change is the fee for the card. I have had Green Dot for a year now and it came in handy to have cash back after using it up to a year.

I have had Green Dot for almost two years now and am officially fed up. I had $330 of fraudulent charges taken out of my account and after almost 2 weeks of their awful customer service giving me a run around my dispute was denied! The 4 transactions were made back to back in Florida at a gas station! I have not been to Florida and live in South Carolina where if you look at my previous transactions you could see I live in Florida. I had to write a letter describing why the charges were fraudulent and still denied! It is infuriating that they don’t care if you money gets stolen or not.

I’m still waiting on two direct deposits from Feb 20, 2019 and March 5, 2019. Customer service tells me to wait two weeks and four days and send in documents. Did both several times and I’m fed up. It’s been almost three months and at this point I really don’t see them refunding it, but that’s my hard earned money. I’ve been with them for four years, never had a problem until now. I need my money NOW!!!

On May 1st or May 2nd 2019 my IRS check was deposited to my Walmart Green Dot account. When I checked my account I found that my card has been blocked in my online account had been blocked. When I called customer service they said they require a picture ID and verification of where I received the money from inserting a form such as a pay stub or account voucher. I provided said documentation and I was told that somebody would be in contact with me in 2 business days.

Ideal, convenient. Have had it for about 18 months have no desire to switch. Love the app and notifications. Wish I could add cards without the charges monthly for my kids. Overall pleased with my account and will continue to use it.

I used Green Dot Prepaid Cards to make an online because at the time I didn't want to use my regular debit card. That time, I used their reload location.

Held my 200 dollar refund for 8 weeks! When I called I was treated horrible and fed a lot of lies. A supervisor got on the line. Would not let me talk and then got loud with me. I used some choice language and of course was hung up on. A bank should never take 8 weeks to refund monies they pull from your personal account immediately. BEWARE... DO NOT WASTE YOUR MONEY, BETTER CARDS ARE OUT THERE!

I contacted Green Dot bank about 10 separate transactions that were made on my account in less than 2 days from a company called Lucky Technologies Inc, this company stole $2350.00 out of my Green Dot Account in 10 separate transactions at $250.00 intervals, with the last transaction of $100.00. I disputed these charges, sent all the information that Green Dot asked me to mail to them and made a police report of the theft.

Green Dot has owed me 90$ for six months now! I've talked to them about my money five different times and they tell me they sending my money by check but never do and now they're saying they need me to send a water bill and my driver license and ss number which they already have to get me my check.. What's funny is Green Dot is known for sending money but they just can't send money they owe to people.... Worst customer service I have ever seen.

I have a provisional debit from the Green Dot team in the amount of $400 that was withdrawn on 4/25/2019. Today is 5/10/2019 and the problem hasn’t been resolved. I’ve been told they don’t know what customer service agent made the error on my account, but yet I’m still the customer that has is out of $400. I have been calling the number and keep getting told I will receive a call from corporate in 2 days. I haven’t received any calls or emails. Can someone please tell me if you have been through this before or how to get it resolved.

Okay, here's the issue, I want the rest of MY TAX RETURN. I used Green Dot as the debit card to receive my tax return, no problem. I received the return but a household member used a portion for household expenses without even telling me. So I ended up disputing the charges until I found out the following day. I called Green Dot to make them aware and that I would not be disputing the charges and I wanted the remaining balance of the card to be made available to me. I was told to send in supporting documents to verify who I was. Sent in everything they asked several times, first to an email that isn't even valid and then to a verify my docs email address.

I was able to withdraw money two days later. Then one week after writing review got response from management to resolve secondary issues.

I am upset with Green Dot because I have seen several transactions on my account and I didn’t make those transactions and can seem to get in touch with anyone to take care of my problems but Aubrey you can help me now.

My 12 year old son bought a prepaid card with his allowance and tried to activate the card. Once completing the lengthy activation process he was told he couldn’t activate the account because of his age. I his father called to activate in my name to get his card activated and was told by Bangladesh Bob this process “couldn’t be undid” and a refund would be issued in a minimum of 14 business days. I told him that it was unacceptable to knowingly sell to these cards to minors. Bangladesh Bob told me it was in the fine print. I asked Bob if a 12 year old should understand legal talk and was told he should have read the instructions. I then asked to speak to someone in the United States and Bangladesh Bob told me he was in charge. I asked if signed his checks and he told me no. So I said, "You do have a boss above you," and he hung up on me. So unprofessional and disappointing that this company will sell to minors.

I have no complaints about Green Dot. Love it!!! I plan to stick with my Green Dot account. It’s fast, easy and never any issues with my money or my account!!! Thank you for being so great with the banking!!!

I am an employer and an employee was using Green Dot as their banking choice. That employee for personal reasons had to close his account. He contacted us to let us know the account had been closed, but we had already had run the payroll. The money should have been rejected (as we checked and the account was indeed closed) and returned to our bank. It was not. We have tried to contact them but it is IMPOSSIBLE to speak to a human person. We have even tried their corporate office number to no avail.

I had my work check direct deposited two months ago and they won't let me have it. Every time I call they give me another excuse and tell me to wait five more days. They are thieves. Do not let them handle your money cause they will keep it and there's nothing you can do about it.

Great card to have. I've enjoyed it every day. Easy to use and load. Get text messages every time I use it. I would recommend this card to anyone. Deposit my paycheck every week directly on my card. Direct deposit.

Haven't received my direct deposit yet and am very upset. This is for my payroll. I used to be paid on Wednesdays with RushCard but nothing yet on the TurboTax prepaid card. I am so upset I have bills!!! Idk what else to do...

I filled with TurboTax this year and last year. I never received my card last year with my returns or my card from this year. I have been going in circles with the Irs, TurboTax, Greendot. I always end up getting told that I need to go through greendot because the tax return money was sent to them, it's in their banking system. I get told every time I am able to get a customer service representative on the phone that a card was sent but returned to them. I verify the address with them and it is the correct address. I am at a point of having to go to an attorney to get my tax returns.

I went to the store and purchased a Moneypak to pay my electric, that was on 5-3-2019 and the Moneypak website would not let me create my account. It would either say need verification or Recaptcha problems. I contacted Green Dot and they keep giving me the runaround. I have talked to them every day. My electric got shut off and I had to find people to help due to their mistake. I am getting nowhere, hiring an attorney is my next step.

It's amazing. It's better than I thought. I can pay bills and order stuff online like any other card. I can get statements set up bill pay, and transfer money to anyone or other cards. You can use the card anywhere. Only problem I see is that there are no ATMs that don't charge a fee.

I love Green Dot card. Just wish we didn't have to pay 12.00 fee if we deposit less than 300.00. Is there a way to change the fees? I also want to see if green dot can let us cash deposit in the card at a atm machine?

I love direct deposit. I love the fact we get paid early. It helps me pay bills faster. The card is accepted everywhere. I get my paycheck a day before my coworkers. It is very easy to add money to the Green Dot card and I can check my balance anytime online.

I love the convenience of a prepaid card, especially this one with cashback on it. Unfortunately the cashback only goes to $100 and cannot be redeemed until after a year. I enjoy being able to access my direct deposit 2 days early. I'm only giving 3 stars because of ATM/cash withdrawal fees, not only do you pay for the fee from the arm but you also pay another fee just from the card company.

I enjoy my Green Dot Card. Reliable. Never any issues. I highly advise to any and all that are sucking prepaid debit card. I like the app. Also the both together pair with my daily life and weekly routine. I thank you Green Dot.

My experience so far with my card is convenient and satisfying. I no longer have to be concerned about overdraft fees and negative balances that are inappropriate. I'm especially satisfied because I can also pay my bills in a same day business.

I don't know if MoneyPak is down or what but multiple people that I know have tried to load numbers and it is not allowing them to. It states that, "Personal information on your account cannot be verified" or something like that and it won't let us load the numbers. It's making you request a refund. It's not just me to multiple people. There's a are similar in your system and needs to be fixed.

I would never recommend Green Dot to anyone. For 3 months I have been dealing with a dispute that keep getting denied and Green Dot basically stole over 900 dollars from me. I have provided all the information they needed to prove to them that I only used my card for a 100 dollar purchase. I’m not understanding how they can just snatch someone’s money and never give it back. You will be wasting your time if you ever file a dispute because they will just deny it and not give you any reasoning or explanation as to why they are just keeping your money..

The card is great. I like the notifications. I get paid early. The monthly fee is steep but I will pay it. The card has also not went through at certain places. I also like that that I can save with the cash tracker.

I am always satisfied with the support and service from Green Dot. But I do wish that the cashback availability was more than once a year. Additionally the cap on the cashback being limited to $100 sucks a lot. But these 'complaints' are fairly reaching a lot. Overall I am VERY satisfied with your service.

I'm excited to see if I really get the bonus at the end of the 12 months. I love the easy use and low fees. I'm able to use my card just about everywhere. I do have some trouble loading it sometimes though.

Never recieved my card. It's been 3 month. It's very difficult to speak to someone. I had to open a new card. I still use the card. I do like Green Dot card. To get my money I had Western Union myself. Cost a lot.

So far my experience has been very good. From the cash back to the ease of use. My one problem is the not knowing when the monthly charge from the company itself is coming. But my personal experience thus far is phenomenal.

It would be nice if the monthly fees of 9.00$ could be lower or even free. I am a regular customer with Green Dot. I use it for direct deposit weekly. So yes that would be nice. Other than that I love the company.

I honestly loved banking with Green Dot. My direct deposit hit two days in advance. Just perfect for me! Also very safe when ordering or making payments and they would call the bank to verify that it’s going towards whatever is taking the payment and if it is trusted. And best part at 12 months you get $100 rewards. Can't get any better than that!

I love my Green Dot cash back card. I have my pay check on it 2 days earlier than everyone else and I would not trade it for the world. If you don't have one you need to get one, You only get charged 499 once a month.

I love the ease of using my Green Dot card. Depositing checks and loading cash is simple, quick, and easy. I enjoy the added vault option as well. Even though the $9.95 monthly fee is somewhat high, I am okay with it. What I HATE is that I reached my rewards within a couple months yet I have to wait a YEAR to receive them. I am considering transferring to a real bank because of this. You should receive your rewards as soon as you reach the terms. Very disappointed about that. Otherwise, I love Green Dot.

No problems or complaints from me. Couldn’t ask for a better card company. Everything works well & I have a card since 5/6/2018. The card hasn’t given me any problems or anything. It’s easy to use it & I recommend it.

The app can be a little cumbersome to use and I don't love the $10 per month charge. But aside from that, it's a decent enough bank. You charge for reloading cash, I haven't tried the online deposits but I have direct deposit.

I have had nothing but a positive experience with my Green Dot card. I would recommend it to my family and friends. I use my card a lot when shopping. It is really easy to use and I like that there are payback rewards. Thank you green Dot team for a good card.

Green Dot is very good and I'm very happy with the service they provide. I do not plan on leaving the company for any reason. Very pleased with Green. Ever since I've been with this company all of my direct deposit has been on time with no problems.

Why am I charged to load the card and maintenance fees if I'm and why are maintenance fees so high? I don't think 9 dollars a month it's a fair fee and you charge me fees even when I don't use the card.

Just wanted to say that this card and app make it so easy to save money by putting money in the vault where if you need it you can just move some money with a click. I don't have a bank, so I use this for my work automatic paychecks, and I get my money 2 days before anyone else does that actually has a bank. Super happy about that.

You guys do a great job. Wish the cash back could be redeemed soon than what it is. I think it should be allowed to use after 20.00. So in that aspect I think you could do a little better but overall you're doing a great job.

Too much fees. I love the 2 day early pay but not the monthly fees. Green Dot have been great with the mobile app banking. I don't like the fact I have to pay to add money on my card that's just nonsense.

Well honestly I did like the card. It was easy to use, cheap and catered to my needs. If I did not need a regular bank account then I would continue to use it. If I ever need to use Green Dot again I would.

I don’t like this card. It is very high. It’s taking all your money. It’s sad how it charges you every month and make it hard for you to get your money. I wish I would have never went with card. I will never recommend this card recommend services with your company.

I like my Green Dot card and I like that I was getting paid 2 days early. Green dot is convenient and I like the direct deposit. I like the mobile app so I can check my balance. It also helps save money and not have to worry about fees unless it's the 10 dollar fee once a month.

I am happy to have Green Dot. Everything is simplified and protects me from carrying cash on me all the time. The Green Dot delivers what it promises. No need to overdraft and they also recommended where to get my taxes done. Direct deposit os huge relief for me with them. Green Dot is the best.

I love it. It's wonderful getting my check in advance and I love love love the stash option! It's so easy to check my balance now that the swipe button has been added. Getting alerts on when my card is loaded or money is spent is great.

Monthly charge fee and check deposit - I don't make enough money for the monthly charge fee and I have to wait a whole week for my check to clear when I take a picture to my phone when my bills are due now so I don't understand all of that..

I love this card. I have had no issues with it. I get my pay quicker. I can use it everywhere I go. I can use it at any ATM. I use it to buy things online without any problem or late payments. Unfortunately I don't make enough monthly to keep me from paying the monthly fee, but that's okay.

I've been a customer for about 13 years, soon to leave. Green Dot used to be responsive to customer feedback, no longer. They hold customer credits but deduct debits immediately. The customer service reps read from scripts and offer NO support at all. RUN to Netspend as they are so much more customer centric!

I bought a Green Dot card on May 1st and loaded it. I was about to order dinner for my family and the card declined then I called Green Dot and the only person I got was a automated message. So then the automated message said I could only make in purchase transactions which one is bull and two they expect me to mail a letter which can take months to get back to me. So basically I went along with using my card and a couple days ago I used it and the place I used it at refunded me my money. I checked and it was back. But when I got home they took the money out of my account anyway. GreenDot I will be taking legal action if my money isn’t put back into my account.

I had my income tax deposited on to my Green Dot card. It has been 2 weeks and still I can’t access my money. I have been getting the runaround when all my paperwork is there in front of them. Need my $.

So on Feb 28th 19, I had became aware of my card being stolen. I contacted Green Dot on the 1st of March. Since then opened 3 claims to the company with no resolution. It’s crazy how someone else had a chance to enjoy my hard earned money... not to mention that they said the reason for not refunding my account was because it was used in my geographic area. Duh it was stolen from my mailbox and they just recently denied my fourth claim. I just want my $3100 back.

I bought the card. Because it was refillable. I Purchased it for my child who was going away on a school trip. I have been trying to register the card for three days now and continue to get an error message saying the system is down and to try again later. I have called every phone number that I can find and I cannot reach a live person to help me. The only person that I was able to reach told me that it is impossible to register the card anywhere but online and I would simply have to wait for their system to work again and then he hung up on me. I will never purchase a Green Dot product again and I can only hope that my daughter doesn’t need more funding on her trip as I have no way to get it to her. Do not recommend this at all.

We’ve been trying to activate a prepaid gift card but it keeps saying “invalid”. The card is right out of the package. There is no option to speak to someone to see what the issue is. We really need access to this money.

I have been using MoneyPak for a few months now to sell online handmade jewelry. Many of my customers don't have bank accounts so they like the convenience it offers. Everything was going well when all of a sudden I get messages telling me I've exceeded my allowable number of transactions. I had quite a few so I understood. I waited a while and tried again with no luck. I waited longer and still no luck. Then all of a sudden it worked again but just for a few days. At that point I reviewed my transactions. I had not yet reached the transaction limit but remained blocked. I tried to figure out how to calculate the limits, when I'd reached them, and when I would again be able to use the service. I could not find help anywhere.

Sometimes I don't get any notifications for purchases, but other than that my Green Dot card is ok, I think your cashback shouldn't take so long. Also there should be a chip in the cards. It makes things so much easier sometimes.

Would love some free rewards. Other than that I haven't had many issues with my card or the customer service. Other than that you guys are great and I will be recommending your services to all my friends and family.

We had 953.00 taken out of our account on April 23, 2019 from an ATM at Wells Fargo Bank in California. We live in Oklahoma. We called Green Dot to have them stop it as it was pending. They told us it would have to clear then call back and make a dispute. So it cleared and we disputed. We sent in the documents needed and they were received. Today May 7th they told us we would have an answer by email. No email today! We called and they told us it's still under investigation. They cannot give us any updates, any names, any phone numbers of their investigation team. I will definitely never go through Green Dot bank again. When you call and ask questions it's like talking to a robot. They just give you the same minimal answer....They are working on it and it takes 10 business days. They cannot connect you to the investigation team. Just as their replies to others complaints is just a robot with the same wording..."We tried to reach you."

Ask to do a stop payment instead they did a dispute transaction. 5 days later they blocked my account. Was never told that was going to happen then called to see what I could do. They said my account would be blocked for 10 days till the dispute I didn't want was finished. Called back in 10 days and they told me it was extended for 45 days and cannot access my money that belongs to me. To call back in 45 days. I explained to them about mix up and all they could say is sorry. Well I think they should be able to stop the dispute and mail my money to me.

I think that monthly fees should be waived with a certain total of deposits each month. I deposit around 1500 in it every month from work and the 10 dollar monthly fee is a nuisance. If they would start a program of cutting or eliminating the monthly fee after a certain amount per month that would be awesome.

This is the worst company I've ever experienced in my entire life... Do NOT do business with this company. It will be the biggest mistake ever! They have the worst customer service ever. You can't ever get a hold of anyone that will actually help you. My husband and I got money direct deposited on to this card March 19, 2019 and we still cannot access it. When I called to ask why isn't it available the first time they tell me wait 4 hours and it will be available. Then when it wasn't available, I call back again to find out why. I'm then told I have to email a copy of my ID to them. So I email a copy and call back right away to make sure they received it. You would think a business would give you some kind of feedback that they received the documents they were asking for, but not this one.

I love this card and that I earn back money when I use it for my bills also that their vault to hide money for rainy day. I have told all my friends about it. I wouldn't change cards. Will be with Green Dot for a long time. Thank you.

I do not have the option to redeem my cash back Rewards. Cash Back Rewards should be redeemable whenever not just during a 12-month. Please fix. And lower the prices when going to the register to add money on your Reload card.

I love this account. Safe easy and fair. I use this account for my direct deposit at my job. I have no problem whatsoever. I think everyone should use Green Dot. I love the monthly waiver too. It's hard to pass this up.

I recently married the love my life & was sooo excited about changing my last name on EVERYTHING!- I contacted GreenDot to change my last name and it could not be done. This is a debit card that I use like an local bank card as well as my direct deposit is drafted into this account. Instead of them changing my name to my legal name I have to start an entire new account. That sucks!

I love the Green Dot card. I get paid 2 days early and in the morning which is very convenient for me. I like the fact that you earn cash back when you use your card and you will receive the cash back that you have earned back every time you swipe your card. You’ll receive it in 12 months. It’s like saving money while you’re spending money which is pretty cool in my book. The only problem I have is that sometimes the Green Dot app moves kind of slow and send me notifications late. Other than that I love my Green Dot dot.

I need a supervisor. Your company is a scam. Has to be to have the most unprofessional lying reps. I have purchased 2 MoneyPak reload cards. And I can't get an account set up. It says I can't be verified and I can't use MoneyPak. The reps always ask me how much are my cards. They said I would get my refunds in 4 days. The third rep I talked was very condescending, very abrupt and completely unprofessional. He said they could have loaded my cards but nobody gave me this option. I am furious. I have almost 400 held hostage by this company. I am going on every forum sites and tell everybody to let's get together and do a class action suit. I also am going to send this information to every store that sells these cards.

I had 3 $100.50 transactions at the beginning of March from Wal-Mart all from the same day and have no way to dispute this. I have no idea how there would be 3 of the exact same transactions and tried to figure a way to dispute since I really needed that money. Have since gave up since I have no number I can call to get it situated.

I cannot use my card anywhere. It gets declined online, and in person at every store I have tried. I cannot access my money, so it just keeps getting taken in fees each month. I have tried in Walmart, gas stations, grocery stores, and several online retailers, and it is declined at every one. I used it maybe 3 times when I first got it, and after that it starting getting declined everywhere. How do I get my money, that I put into this card, back?

Green Dot is easy to use, very helpful, and seems secure. It has very unique feature such as stash. You can view transactions almost immediately. Hope sometime in future the deposit check function works. The card works anywhere, and the cash back feature is great. Looking forward to the chipped card.

I cant say that I wouldnt refer anyone to Green Dot! They cant even change my address because I have no bills in my name. Because they are in my landlords. Really. So I had to have a card shipped to my old address and have to go knock on my door at my old apartment and thank god the people still had it.

For the most part, I like Green Dot. But the thing's I do not like is the delay of instant balances at the point of new purchases. I like for my card to tell me an updated balances quickly. Also I needed to change my zip code and I was told I need a new card to do that, very inconvenient. I might not use Green Dots because of these issues. I'm thinking of going with Card.com.

I love having Green Dot make sure my money is ok. Make sure my transaction are good. Make sure my direct deposit Hits my card. I love. I will always have this card. My family introduce me to Green Dot card. I even got my husband one of the cards.

This is Eric ** sending my thoughts about this card. It is a great card and takes care of my expenses weekly from paychecks. The card provides direct deposit a day before actual payday from my employer weekly. It provides cash back yearly which helps with a bill too.

I bought a Green Dot card. Put 460.00 on it. While trying to activate it it said something didn't match and so I cannot request a card with my name on it. Oh well I had bought it as a disposable so Was going to use and toss. I paid 337.05 for a hotel that does not accept cash and was going to pay my car insurance for 107.00. Now 337.05 + 107.00 = 445.05 + 8.00 for the card fee = 453.05 so how come when I called the insurance co they told me the card was declined!!!! Please call me **. I have over $100.00 stuck on a card that the automated call # will not even recognize.

I never got my card and I got paid on that card and my two jobs wouldn't give me the money back. I want my card back or the money off of it. Someone stole it and I'm upset about it. Sincerely the mad person.

I love this card. I use it everyday & everywhere. It's awesome in earning cash back. Also it's just nice to there are many Green Dot locations & good quality customer service. I do and constantly tell friends and relatives about my Green Dot card. Also very easy to deposit checks and add money from other businesses.

I have been using Green Dot for years with no problems but a couple weeks ago I used the deposit check with a picture feature. The check cleared and was deposited into my account. About a week later I tried to log into my account and it was blocked. I called and they told me my account was blocked for fraud investigation and hung up. After calling back several times was finally able to get them to to me that I needed to send info through email which I did. After a week I try and call and all I get is someone who answer the phone saying they work in the fraud dept and hang up on me.

Received my 1st direct deposit this morning and I was really excited that I actually received my check one day earlier than my actual payday. I went online to pay my phone bill and the card declined. Called customer service and they had blocked my account. Said I needed to email them my driver's license and a check stub to prove it was me. Once they receive that it will take two more business days. This is EXTREMELY frustrating considering I’m a single mother with 2 kids and have bills that must be paid today. The rep that I talked to today was extremely nonchalant and didn’t seem to really care at all that I was in a total panic over not being able to access my funds. This overall has been a completely terrible experience and would NEVER recommend them to anyone I know. Very scary to not be able to access my entire paycheck.

So I’ve had Green Dot for years, pretty much for this one employer that subcontracts to me here and there. Within the entire time frame of my Green Dot account there’s been many months where there wasn’t any account activity or funds for that matter, and Green Dot would just take their monthly fee randomly (for the most part they didn’t take it out every single month, I’m assuming it was do to not having any money in it so their monthly fees was putting it into a negative and would sit like that and become more and more negative every month.

Oh how I wish I would have researched these cards before agreeing to use one! I should have known from the start when TurboTax conned me into getting this card (issues with them as well but that’s a different issue that will be a separate review) that it would be a disaster! And boy is it!!! I recently was confused when a small purchase was declined, I checked my card and there were two HUGE transactions that I never made. I look for a way to dispute in my card app, nothing. Signed in on my laptop, nothing but an address to mail in a dispute. That’s problem number 1.

Updated on 05/07/2019: They (Green Dot) just wrote a response to my review saying they like to resolve this problem by contacting... That is a crock of crap. They couldn't give a hoot whether you get your funds or well let's just say they are not there for the consumer. I asked 23 times to speak to a supervisor or a card rep so we do the necessary to get the funds that were sent to help my female have a better quality of life.

I am very upset. I set up direct deposit and the money was added to my card. I went to the store and card was declined. I called the company and was told there was a block on my card due to a large amount that wad deposited which was from my payroll and I was told I needed to send a copy of my pay stub and license and I did so I call to make sure they have it and was told it can take 2 business days. It is the weekend. I have to wait for money I earned. I will never use Green Dot again. They are scams. I depend on my money. I'm a single parent with 2 kids and now I have to also pay 50.00 late fee on my rent since I don't have access to my funds. I can't believe that a company is able to hold someone money hostage.

This is a horrible experience. My direct deposit is in my account but I cannot use it. There is a hold on my account and can’t use the funds that were sent to me and accepted by Green Dot. On their website it states “No need to wait for payday. When we get early notice of your money coming, we will deposit your pay to your account and won’t hold it like other banks do.”- GreenDot.com. So they are asking for documents from me and I provided what they are asking for and still can’t use MY funds. Now I’m being told to wait 2 days. This is crazy. Funds were sent to me from my insurance company on my Green Dot and Green Dot is hold my funds from me??? What right does Green Dot have to hold my funds that were sent to ME.

I purchased a GreenDot MoneyPak card last night...I went on the website, entered my information then I was asked for Driver license verification which I provided. This morning when to log into my account numerous times I was unable to. I reset the password almost 7 times and each time I'm not able to log in. What is going on with my money?

I just opened an account on Monday and had my entire paycheck loaded. The funds were deposited early this morning. They blocked my money! I called twice...The first time I was told wait 4 hours. The second time, after 4 hours and no change, I was told to submit my ID and DD slip. I've done that and expected instant response...still waiting! This is MY paycheck and I trusted this company based on their amazing website and reviews I had read, I researched but I guess not thoroughly enough? Now I'm seeing all these negative reviews.

I would first start by saying, I was hoping to stay on as a customer with Green Dot however the customer service is so horrible. Let’s start by saying... I have been dealing with “verifying my $3370.34 direct deposit” since April 25, 2019. On April 26, we sent in the documentation. We waited patiently for Monday April 29th just to be told they needed more information to verify documents. For what I am not sure, my name and address match my Identification Card. What is so hard about that? They made me send in another set of documentation which I had notarized and they still say it is under review.

I’m extremely disappointed in this Green Dot service. I had a card with Green Dot for 2 years paying a monthly fee of $7.95. Last month April 13th someone went in to my account. Stole 409.00 which I paid my car note with already by the way. Green Dot put no hold on the funds which allowed someone to come in The next day and take all of it. I then contact them and started a dispute within days of doing no investigation. They deny my claim without giving me any reason why. When I speak to a customer service rep she’s all the way in India with no answers to any of my question. I’m left with it’s been denied and that’s it. I ask to speak with a supervisor and was told due to high call volumes they will have to call me. Never received a call.

I’ve had Green Dot for 5 years and using the card I have never had a problem until I needed a replacement card. The first time I needed to replace my card they sent me 3 different cards which took over 2 weeks. I paid for expedited shipping to receive it as soon as possible but they sent me the wrong cards and then I had to wait longer. Recently had to order another and the same thing happened. I called a week ago to order the card and was told there was 1 fee to have the card expedited and it would arrive by Thursday the latest. Today being Thursday I called since I didn’t get it and one lady said it’s through FedEx it will come today. I also called to figure out about the different amounts taken from my account.

Green Dot is easy to use and easy to load! I have recommended this to several of my friends at work! Many of our employees don’t want a traditional debit card and with Green Dot bank card they don’t worry about any overdraft fees or even overdraft of their account.

I purchased my card 2 weeks ago. And now that my direct deposit is due. I cannot get my money to pay my rent because my account is blocked! I called 5 times and 2 of those times I was told it would clear today and it still has not cleared. I have been charged twice already the 5 fee and I got 2 direct deposits that I don't have access to because the account has not cleared.

Updated on 05/03/2019: They responded to my previous review that they will respond - nope - nothing. Again their so-called customer service is useless. I pity the people who work for them, because they work for thieves. NO RESPONSE. All I want is my $235 back. How hard is that to do? Green Dot - I have contacted WTOP Newsradio in DC - expect a call from them. This would have been so easy to resolve...but no.

Just had my pay check deposited on the card to have it blocked. I can't even access my money. This company has has no right to take a person's hard earned money like they do. Had the same thing happen to my sister last month. She sent them all her information to still be denied use of her money. I HOPE THIS BUSINESS IS CLOSED THE ** DOWN... I will not have my pay check deposit on this card. I hope more people speak out against GREEN DOT. Will post all over Facebook. They won't give me my paycheck. And all I read is they will look into it which they never ever do. And to speak to someone higher up... Takes 2 days! This company is a scam.

I need another debit card and I can't talk to anyone. I lost it about a month ago. Called Green Dot. You don't have a direct number. I need to speak to someone asap. You can email or call. I have new adress. I don't know the card number but I have the account and routing number.

I love using my card. Helps a lot. There's no worries since having Green Dot card. I can order online or by phone. It's a little easier to use the card. Don't always have cash on hand so that's when the card comes out.

I called to dispute a couple transactions I didn't make. Or authorized. Week and half almost 2 weeks later I call to get ANY information. The first lady tells me its denied. I ask why. She proceeded to tell me GREEN DOT sent a letter (on April 22) stating why. I asked to speak with someone else. The next lady tells me the same thing. I then ask speak with someone who can tell me why it was denied. Rep tells me that she is the person who is authorized to tell me. I still haven't received any letter. It's May 1 2019. I would like for someone to contact me ASAP about how you're going to pay back my money.

Green Dot is a complete scam. I have been waiting on my tax return for 2 months now. I am on the verge of being evicted but does Green Dot care? I doubt it. The customer service is horrible, the only way you can speak to a human is if you call the corporate number and press 7. Other than that you're always redirected to an automated system that give you no information because my card was cancelled. All I was told initially was that it would take up to 40 days for my money to be released by the automated system. After not Receiving my money and calling for weeks I finally spoke with a rep who told me it would take 120 days to release my funds. How is that possible and on top of that I'm still being charged fees on a card that has been canceled since March. I'M SURE THEIR PRACTICES ARE ILLEGAL IN SOME WAY. I'VE RECENTLY REPORTED THEM TO THE IRS AND ALSO CONTACTED AN ATTORNEY.

Best ever. I haven't had any problems. I would recommend this card to anyone. Thank you. I love it.... The fee is a little high. But it's okay.... Thank you!!! Have a good night. Lolll It's the only card I have without problems.

Updated on 05/07/2019: Wrote a comment about receiving a refund after almost being scammed out of $500. My cards would not accept the transfer of funds, called MoneyPak customer service. Was on a lengthy call with somebody who could barely speak English. They tried transferring the funds with no avail. They then said they would send a $500 refund check in the mail expect about 7 days.

I love Green Dot. I like the cash back on it and I get my check a day early. I like that I can stash money away. I love it hands down. Thank you but I think I need a new card though. Mine is lookin beat up lol.

I've had $214.62 taken out my account for cancellation purchase. The money was placed in a hold. 2 days before the hold was due to expire, it disappears off my account but the money was not put back into my account. I called 8 times over a 3 hour period talking to numerous people, transferred to different departments, and calls disconnected. No one would help me with this. I gave up and decided to contact the Better Business Bureau. This was the second time they done this in 30 days for a total of almost $250 missing from my account. The account will be closed once the BBB completes their investigation.

I purchased a Walmart loadable prepaid card so I can have my child care provider payments direct deposited into my account. There were 2 direct deposit transactions made into my account on 4/22/19. I went to a local Walmart to withdraw money from my account and I was unable to withdraw any money. I called the # on the back of the card and was informed Green Dot Bank put a hold on my account, but customer service would not provide me with the reason for the hold. I was instructed to send a copy of my current driver's license as well as a picture of me. I went to the company that issued the direct deposit payments and advised them of the block that was put on my account and the documents Green Dot Bank requested. The company (issuer of the payments) then emailed the requested documents to verifymydocs@greendotcorp.com, which Green Dot Bank confirmed receipt.

My card is blocked??? I depend on my SSI money and this screws everything up. I'm going to be homeless. I didn't expect not to be able to get my money. I'm never going to use Green Dot again nor recommend to anyone. I think y'all need to shut company down.

I have been a Green Dot customer for many years. I purchased a MoneyPak to pay bills online and they asked me to verify my identity. I uploaded my ID 3 times. I get an email saying they can’t verify my identity and it is denied. Now my phone went off yesterday and my lights and cable will be off tomorrow. I have $450 stuck in limbo until they decide to send me a check. By then I will have a 5 day notice sitting in the dark with no way to call anyone. I even tried to give the MoneyPak to my son in college but they did the same to him. I don’t know what’s going on but you guys just lost a 5 plus years customer.

Antonio from the corp office fixed everything in a matter or minutes. I may have jumped the gun on this one. My account is restored back to normal.

I have been with Green Dot for 9 years and the service is getting steadily worse. I needed the routing number for a direct deposit issue and since the routing number had changed over the years, the customer service person refused to give me the new one. I have been locked out of the online service because my email address was made invalid AND my phone number changed. Every time I try to call customer service I end up with someone who is very apologetic that they do not speak intelligible English.

We had a gift card purchased by my wife's office for the birth of our child. Before we even opened the packaging the account was drained from $140 to $15. The card was used in Seattle, Las Vegas and Kansas City all in the same day. We filed a dispute which they denied. First representative told me that the person who bought the card obviously used the card before giving it to us (it was still in the packaging). I informed him that he could see exactly when the card was used and it should be obvious that it was this was fraudulent. I then called VISA and had a conference call with the VISA representative and a Green Dot representative. They said they would refile the dispute with the information provided and then have a supervisor call me back within 24 hours.

I elected to have my IRS refund deposited onto a Green Dot prepaid card. I ended up having to move, but I am unable to get my card, which has $1300 on it, because Green Dot will not change my address. I have called over and over, since April 1st, and I have emailed Green Dot every document they requested to make the address change. Now that no one will help me in customer service, even corporate will not call me back. Corporate promised me that once I emailed them the documents, that the would issue me a check, and then overnight it for all of my troubles. I haven’t been able to get a hold of corporate since that conversation. Worse company in the world!

Yesterday, I loaded $325 at 7/11. The amount never loaded onto my card but it’s on someone else’s card. I called customer service and the representative stated that it would shortly be on my card. She said if I had a dispute to listen to the recorded message that she rudely transferred me to and write a letter. I need my money back! I’m extremely disappointed with this company.