Green Dot Prepaid Cards Reviews

I went and signed up for a Green Dot card, I left with a temporary card. I went to purchase something on Amazon and the card kept declining so I called grenn dot customer service because when I tried to use their online app it’s showing I had a zero balance which is incorrect. I had to wait over two hours on the phone just for the man told me there’s nothing he could do about it and hung up in my face (and this is the de-escalation team), so I called back on both of my cell phones and waited even longer. I’ve then tried to move MY money over to my Cash App card, the issue then was green dot wouldn’t allow me to they stated there was a limit of transactions each day, but if my transaction just went through the first two times I wouldn’t have reached the daily limit trying to use my OWN MONEY!

Greendot is a scam. They stole $300 from me. They closed my account without notifying me and then kept the money that was on the card. The call center reps will hang up on you and act like they don't know who you are if you call back. They should be out down and arrested.

Green Dot customer service, there is no Green Dot customer service. You cannot talk to a person in any way shape or form. No matter what phone number you call online you always get the computer. It always says you to put in your card number three digit number on the back or your social security number. If you're going to use this card use it like I do. I go to Walmart. I get up at 20 bucks on it. When that $20 is gone I cut the card. Sometimes they'll charge me $10 to use the card one time. It just depends. You're too crapshoot with using this card. I would recommend stay away from it. If you do not have to get a prepaid debit card.

Green Dot and their associated brands send these debit cards out to anyone without any formal background check (including my 18 year old daughter)! These card accounts are then used by thieves to try and re-route other people's payroll funds into the accounts, by sending fictitious emails to companies pretending to be an employee changing their direct deposit bank and account number. I have complained multiple times to the Federal Reserve due to this blatant lack of security in reviewing cardholders identity. Every time I receive one of these requests I email it to c3@greendotcorp.com which was the email I was told to use after my first complaint to the Federal Reserve, but NEVER receive any type of response. I WOULD AVOID THIS BANK AT ALL COSTS!

I never received my $200 deposit back after I paid off my card! They kept saying, "Oh the check is gonna be sent soon." "Oh the check is gonna arrive in 10 days" and it’s been a year!! Now I can’t even get in touch with them because the automatic response can’t match my SSN. I need someone to tell me what to do.

Green Dot is a SCAM! Do not use this horrible company. If you have money on a Green Dot card you can only transfer it to another Green Dot account. Plus they charge a fee every month stealing from you.

THE ONLY WAY TO SPEAK WITH GREEN DOT IS IF YOU CREATE AN ACCOUNT WHICH IS AWFUL, IT SHOULD NOT BE ALLOWED.

I mistakenly sent $994 to an old Green dot card account and that's my fault. I need it back to my cash app as a reversal and they don't answer!!! This is so frustrating and like I said it's my fault but how can you deal with someone who never responds?

This is a very untrustworthy bank if you want to call it that! I had a simple temporary hold, yes temporary. Just simply verifying my card. Green Dot tells me after I waited for a few days and never seen my money available again that they're not giving it to me for a month. They're going to hold it until next month whatever the date was because I was angry at that point and didn't hear the exact day. All I heard was month. Are you kidding me? Are you that pathetic and desperate of a company that you've got to set on people's temporary funds so you can gain some kind of interest or benefit because there's no justification and no excuse. It's 2024. It don't take that long for anything to happen or go through but you're underhanded sneaky doing what I believe is fraudulent acts and I will be looking into this because if that is not fraudulent I would guarantee that it's on a very fine line because there's no excuse.

Green Dot says no charges with Overdraft protection but charges $15 a day for 2 days on each charge that uses their overdraft provision. They continue to charge a monthly fee for over 2 years even though direct deposit of over a $1000 has been active that is supposed to stop this charge. They recently stole my $80 cash back rewards a week before it was able to be redeemed without explanation or reason. Constant abusive charges to hurt the user and benefit them selves. Rip Off without any benefit at all. It’s all loss always.

This is a scam. 12 year old Daughter got the card as a gift card. I gave her the money and set up the card. Did not realize they would charge fees every month and drained the $25.00. Will not refund any money. Be aware.

I put 2000 on my card to pay bills and when I came in from work I got a text said my account was closed so I called them and they tried accuse me of closing for 20 minutes. Well the guy I was talking to keep accusing me of closing my account and got me aggravated and he told me that because I got smart with him that he would not send me my money that was left in my account. After they closed it for no reason said it was because my account was having too many transactions. After they accused of lies for a hour now I have no way to pay my bills because they took my money and closed my account for no reason.

This is absolutely the WORST banking experience of my life.. In the last 3 months I have lost almost $2000.00 with them.. I have filed disputes. I have filled out and sent them everything they needed for a dispute and Every time they find some reason why they can't put my money back in my account, something as simple as cancelling an online order from Walmart.. Talked to Walmart, gave them order numbers, dates transaction made, date reversal was done from Walmart and then they say they can't find the transaction but Walmart has the transaction in their computers.

I purchased a Green Dot Card from Family Dollar store and I uploaded $89 and it had a name on it... now they say whoever name was on it they already took the money off the card. Y'all please do not purchase a card from the store because they are not going to give you your money back. This is a scam and they are not right!!! I send my receipt and they still talking about they can't help me... don't purchase Green Dot, they are a scam!!!!

Given the opportunity to go back and choose a card, Green Dot Bank would not be my choice. Between them closing 2 separate accounts I have been cheated out of roughly 20 thousand dollars and they are refusing to rectify the situation. I have serious health issues and since they lied about returning my tax refund to the IRS in May I have been suffering more stress related issues than before.

I purchased a Green Dot Card on Saturday, June 30, 2024, and put $25 on it. When I went to use my card on Wednesday, July 3, 2024, I only had $17.05. I called to find out why and was told that $7.95 was taken off due to me not having the minimum balance on it. Nowhere on that card did it say anything about a minimum balance fee! It only had a $1.95 fee that I paid when I purchased the card. This is taking advantage of people! Not to mention that the card wouldn't even work at Target for me to use the $17.05 that was on it. It kept declining. How do I get my money back? I initially purchased the card to use it for an online transaction, but couldn't use it online because I didn't give my social security number when I registered my card. I shouldn't have to. If I could give no stars, I would. Green Dot is a rip off!!!!

Uploaded money on May 2, 2024, on May 7, 2024 they charged me a $9.99 monthly fee. This is a scam. Why do I have a monthly fee, I just got the card and uploaded money to it? Do not get Green Dot. They will take your money.

Green Dot is horrible and bad bank. They are holding my tax return that I never had bank with before. I was trying to if I did make bank with them they transferred it they said they can’t do anything about it so I was confused because you're bank and you can’t transfer the money That is not Active because they said the account number is the number but it the difference is not active number. So I said okay just go send the money to IRS. They won’t send it back. It just sitting since February.

I've been with Green Dot for 7 yrs. I just talked to someone in customer service about a purchase I did not make and reply no to the text asking if I was making the purchase. This is the most uncaring customer service I have ever encountered. I'm in Ocala Florida with 2 13 yr old girls for vacation and I leave tomorrow to go back to Indiana with 30 dollars cash to my name when I even have my entire paycheck in this account. I'm so scared that something is gonna go wrong. I even offered to pay for the charge and leave my card alone. They are uncaring and actually they just don't care. Oh and had to pay a 15 dollar fee to get it expedited. This card is terrible and I don't recommend using greendot for anything.

Avoid this bank like the plague. I opened an account with them and had SSDI deposited for two months. On the second month I was using my account and and received a text stating my overdraft protection was suspended even though I never activated it so I like whatever I don’t use it. Then I get a text my account is overdrawn by 41.00. So I call them and the automated system says my card is closed and I can’t request any more cards from their bank, then tells my balance which was in the positive which I knew. Then after an hour on hold then I’m told that my account was closed due unusual activity. So asked what the unusual activity was and they couldn’t tell me. So I demanded a supervisor who after reviewing the account with me couldn’t find any unusual activity so transfers me to another department who supposedly could remove the block and get my account re opened.

I wanted to leave a review on Greendot all together, because at this point, they are just stealing people's money and it's beyond disturbing and pathetic to know they get away with it. I purchased my card a month ago and right after the purchase, I couldn't even activate my card. Like ever. So I was wanting a refund and I called the number on card. They gave bogus information on where to send screenshot of receipt and card so they could refund my purchase. And they never did. I literally sent almost ten emails with pictures and they kept refusing it saying unable to confirm but my pictures were very clear. Please do not purchase Greendot bank cards, Greendot reloads, none of it. They are stealing people's money really bad now and you won't be able to get it back. Similar to Cash app.

One must be well seasoned in the hardships of life to endure the Green Dot prepaid card without experiencing a loss of innocence and dignity. Be prepared to turn around, bend over, grab your ankles, and brace yourself. The ungentle oligarchs who own this bank have zero empathy for their customers who they know are already struggling financially. That is the primary reason why people become Green Dot customers in the first place. My card refused my very first transaction. I had to wait on hold on the phone for hours before getting some lubrication for their violation. But the lubrication did not make anything go smoother. They have it all set up in their favor already. Once you let them penetrate your financials they aren't going to let up until they get what they want. Save your dignity and your financial colon. Don't buy a Green Dot prepaid debit card.

This company literally doesn't care if people are using their account to scam others. I get asked to change direct deposit information all the time from scammers pretending to be my employees. I can always call the bank and let them know, and they freeze the account immediately and ask me to forward them the emails I received. I called Green Dot today to let them know that 3 people fraudulently tried to scam employees out of their paychecks and Green Dot won't do anything about it. The guy basically said..."Well that sucks for them" and hung up on me.

Horrible, Terrible, Frustrating, bad experience never a human, to talk to always a computer full of lies false hope,! Who sent this card!!!! Sweetstakes of a winning I never got, so full of false hope and lies. I’d never load money on this!

Hello, My name is Theresa ** and I am writing to you to express my frustration with the way you have treated me. On October 5th, 2023, I received a tax payment into my account, but on the same day, my account was locked. I was informed that I needed to upload my ID for verification, which I promptly did, and my card was unlocked. However, when I tried to activate my card, I was told that my account was locked again without any explanation. I am confused as to why my account was locked twice when I have done nothing wrong.

On September 8th 2023 my Walmart money card app got hacked and they took $500 dollars from my account and then on September 14th 2023 less than a week later they took another $500 dollars out of my account while I was at work. Then I got a call from Walmart money card and it asked me if I changed my password and I said NO so I called Walmart money card and I disputed the 2 transactions and they told me they would send me 2 separate checks in the mail ,1 for my remaining balance in my account and 1 for the money taken out of my account (total of $1000 dollars taken out), said it would be 7-10 business days to get remaining balance.

I've had a greendot card for almost 15 years and have never gone through anything like this. Just like thousands of others, my account was hacked or there was a glitch with fraudulent charges on the account August 5th 2023. They cancelled my card. Said they were sending a new one. That was August 5th!!! I just received a card that actually works on September 14th!!!!! To say that my life is in complete and utter ruins is an understatement. I'm probably going to get evicted with my 2 children because my rent, which was in the account, was weeks late because I couldn't get my money.

Words can't describe how horrible this bank is. It's been couple months since they locked my card and won't give me my money which is a few hundred dollars. Several emails back and forth everyday and keep saying the same thing, "We apologize for the inconvenience caused. We’re sorry to know your card hasn’t arrived!" With no results. This is unheard of. It's like they want you to give up so they can keep your money. Hold time on the phone 45mins or longer for them to tell you more lies like your card is on the way and you never receive it and the only way you have access to your money is to receive the card and activate it. I have never been more frustrated in my life. Now I know what fraud feels like.

I have had this card for a long time and recently got a charge to bed bath for $95 in a different state. I called the customer service & they told me I have to send in a dispute form and I did and then I went back to the account to check the date and it disappears on record. Good thing I took a screenshot of it and a screenshot when it was taken off and the math doesn't add up. They declined my dispute saying it never took place, when I have proof it did and money is now missing.. another incident after this I tried charging $38 for movie tickets and got an error on screen but the money was taken out and I called customer service and they said it will take 3dys for my money to return back since it didn't go through to purchase tickets. This also disappeared and the money was not given back.

I loaded a temporary card up with $500, tried to set up an account and they claimed since I couldn't verify my identity (which I gave all correct information) they could not provide me with a card, so the temporary card I got didn't work and I had to wait THREE weeks to get a check in the mail for my $500! I had to go to Walmart, waste my time standing in line at their check-cashing center and got ripped off with a $3 check cashing fee. Do not use Green Dot! They are a COMPLETE SCAM!