Green Dot Prepaid Cards Reviews

I've been with Green Dot for 7 yrs. I just talked to someone in customer service about a purchase I did not make and reply no to the text asking if I was making the purchase. This is the most uncaring customer service I have ever encountered. I'm in Ocala Florida with 2 13 yr old girls for vacation and I leave tomorrow to go back to Indiana with 30 dollars cash to my name when I even have my entire paycheck in this account. I'm so scared that something is gonna go wrong. I even offered to pay for the charge and leave my card alone. They are uncaring and actually they just don't care. Oh and had to pay a 15 dollar fee to get it expedited. This card is terrible and I don't recommend using greendot for anything.

Avoid this bank like the plague. I opened an account with them and had SSDI deposited for two months. On the second month I was using my account and and received a text stating my overdraft protection was suspended even though I never activated it so I like whatever I don’t use it. Then I get a text my account is overdrawn by 41.00. So I call them and the automated system says my card is closed and I can’t request any more cards from their bank, then tells my balance which was in the positive which I knew. Then after an hour on hold then I’m told that my account was closed due unusual activity. So asked what the unusual activity was and they couldn’t tell me. So I demanded a supervisor who after reviewing the account with me couldn’t find any unusual activity so transfers me to another department who supposedly could remove the block and get my account re opened.

I wanted to leave a review on Greendot all together, because at this point, they are just stealing people's money and it's beyond disturbing and pathetic to know they get away with it. I purchased my card a month ago and right after the purchase, I couldn't even activate my card. Like ever. So I was wanting a refund and I called the number on card. They gave bogus information on where to send screenshot of receipt and card so they could refund my purchase. And they never did. I literally sent almost ten emails with pictures and they kept refusing it saying unable to confirm but my pictures were very clear. Please do not purchase Greendot bank cards, Greendot reloads, none of it. They are stealing people's money really bad now and you won't be able to get it back. Similar to Cash app.

One must be well seasoned in the hardships of life to endure the Green Dot prepaid card without experiencing a loss of innocence and dignity. Be prepared to turn around, bend over, grab your ankles, and brace yourself. The ungentle oligarchs who own this bank have zero empathy for their customers who they know are already struggling financially. That is the primary reason why people become Green Dot customers in the first place. My card refused my very first transaction. I had to wait on hold on the phone for hours before getting some lubrication for their violation. But the lubrication did not make anything go smoother. They have it all set up in their favor already. Once you let them penetrate your financials they aren't going to let up until they get what they want. Save your dignity and your financial colon. Don't buy a Green Dot prepaid debit card.

This company literally doesn't care if people are using their account to scam others. I get asked to change direct deposit information all the time from scammers pretending to be my employees. I can always call the bank and let them know, and they freeze the account immediately and ask me to forward them the emails I received. I called Green Dot today to let them know that 3 people fraudulently tried to scam employees out of their paychecks and Green Dot won't do anything about it. The guy basically said..."Well that sucks for them" and hung up on me.

Horrible, Terrible, Frustrating, bad experience never a human, to talk to always a computer full of lies false hope,! Who sent this card!!!! Sweetstakes of a winning I never got, so full of false hope and lies. I’d never load money on this!

Hello, My name is Theresa ** and I am writing to you to express my frustration with the way you have treated me. On October 5th, 2023, I received a tax payment into my account, but on the same day, my account was locked. I was informed that I needed to upload my ID for verification, which I promptly did, and my card was unlocked. However, when I tried to activate my card, I was told that my account was locked again without any explanation. I am confused as to why my account was locked twice when I have done nothing wrong.

On September 8th 2023 my Walmart money card app got hacked and they took $500 dollars from my account and then on September 14th 2023 less than a week later they took another $500 dollars out of my account while I was at work. Then I got a call from Walmart money card and it asked me if I changed my password and I said NO so I called Walmart money card and I disputed the 2 transactions and they told me they would send me 2 separate checks in the mail ,1 for my remaining balance in my account and 1 for the money taken out of my account (total of $1000 dollars taken out), said it would be 7-10 business days to get remaining balance.

I've had a greendot card for almost 15 years and have never gone through anything like this. Just like thousands of others, my account was hacked or there was a glitch with fraudulent charges on the account August 5th 2023. They cancelled my card. Said they were sending a new one. That was August 5th!!! I just received a card that actually works on September 14th!!!!! To say that my life is in complete and utter ruins is an understatement. I'm probably going to get evicted with my 2 children because my rent, which was in the account, was weeks late because I couldn't get my money.

Words can't describe how horrible this bank is. It's been couple months since they locked my card and won't give me my money which is a few hundred dollars. Several emails back and forth everyday and keep saying the same thing, "We apologize for the inconvenience caused. We’re sorry to know your card hasn’t arrived!" With no results. This is unheard of. It's like they want you to give up so they can keep your money. Hold time on the phone 45mins or longer for them to tell you more lies like your card is on the way and you never receive it and the only way you have access to your money is to receive the card and activate it. I have never been more frustrated in my life. Now I know what fraud feels like.

I have had this card for a long time and recently got a charge to bed bath for $95 in a different state. I called the customer service & they told me I have to send in a dispute form and I did and then I went back to the account to check the date and it disappears on record. Good thing I took a screenshot of it and a screenshot when it was taken off and the math doesn't add up. They declined my dispute saying it never took place, when I have proof it did and money is now missing.. another incident after this I tried charging $38 for movie tickets and got an error on screen but the money was taken out and I called customer service and they said it will take 3dys for my money to return back since it didn't go through to purchase tickets. This also disappeared and the money was not given back.

I loaded a temporary card up with $500, tried to set up an account and they claimed since I couldn't verify my identity (which I gave all correct information) they could not provide me with a card, so the temporary card I got didn't work and I had to wait THREE weeks to get a check in the mail for my $500! I had to go to Walmart, waste my time standing in line at their check-cashing center and got ripped off with a $3 check cashing fee. Do not use Green Dot! They are a COMPLETE SCAM!

I purchased a Greendot prepaid card to use on a website to purchase time to talk to my sick brother. I bought the card. Come home to register my card, the message I get is enter valid card details. I check the card over and it is correct. No big deal. I’ve purchased these cards before and know that there is a window sometimes after purchase where the card cannot be registered yet. Thinking this was the case I wait 1/2 hour and try again, I get the same response from the system. So I go to the next step thinking the site may be malfunctioning or something and go ahead and call the registration over the phone. Get the the forced automated prompt and they want the card number. I type it in and what do ya know “hmm we couldn’t find a match with those details, try again”. I try again. It comes back and says, "To remove the block from your card contact us at a later hour…."

I purchased a Green Dot prepaid Card on 6/24/2023 and it was required that I add $20.00 to the card. I added the $20.00 in good faith believing that this was a ethical company. I am going to take accountability for my actions this time because I usually review companies before I do business with them. I was instructed that my identity would have to be verified before I could use the card. I uploaded my ID for them to verify my identity and they kept denying the id as unacceptable due to not being able to read the ID. I knew that was untrue because I and my employer were able to read the ID. When I call for clarification, everyone I spoke with gave me such lame excuses with no resolve.

I made it online reservation and the hotel chain charge my card in error because upon arriving they did not have a room so they refunded my money immediately but Green Dot who manages the card for Walmart prepaid Visa debit it's taking 2 weeks to put my money back in my account. Now after talking with Green Dot representative several times and explaining that when they charge my card it's instant but yet they're going to hold my money for 2 weeks before they refund it not only is it putting me in financial difficulty but they're not making me whole by paying any interest. So I consider this theft. They've stolen $113.79 and they refuse to accept a certified letter from the merchant saying that the charge was an error and has been transaction has been canceled. So information as far as I'm concerned they should be prosecuted for larceny.

I was issued a pay card from my employer. I used the card to pay for a trip then received a credit from the company. This company then froze my account saying I need to provide documentation showing this is a valid credit. I emailed the 1st address provided by their representative then found out 2 days later that it was incorrect. After getting the correct email address & sending all the documents I was informed to give them another 2 to 3 business days to review the documents. It’s been almost 2 weeks and I’m still getting the same answer.

I've been a customer for a couple of years now and watched how far downhill they've gone. They've revised their rules to limit you on how much money you can pull out at once and they charge you monthly fees to use their card. If you need to shut your car down or replace it you lose out on the cash back fees that you acquire with it. Green Dot claims that they abide by banking laws but they do not. When you suspect that there may have been fraud and the transaction is still pending they tell you that you have to allow it to post to your account before you can file a dispute. When you do call back file a dispute you are then informed that you are at fault for making the purchase and giving the merchant your purchasing information and they can try to file a dispute but if it's denied then there's nothing they can do about it and your money is lost to the thieving merchant.

People, don't ever trust this company with your money. DO NOT USE this company because they will scam you at some point or another. I bought this card from Walmart thinking it was a gift card (long story) and I put $200 in it. Their website states to send copy of card and receipt for a refund but they refuse returning my money. I never registered nor use their card. And when I did try to register and activate the card they said "no matching info". They def have employees inside their company stealing people's money and instead of finding out those bad apples they pass on the loss to customers. I'm still trying to get my money back, not so much for the money but to make them pay for the aggravation. Lawsuit coming up soon!! Hope they go out of business.

I have been unable to obtain a refund of US$478.00 which I deposited onto a prepaid VISA card issued by Green Dot Bank on November 16, 2022. The card could not be activated, either over the phone or on the Green Dot website. I notified Green Dot within hours of purchasing the card that it could not be activated. They have refused to refund my money.

I needed to order a new card and I am getting ready to move so when I ordered the new card I gave them the address I would be at when the car was to arrive they did not tell me that I would have to have that new address on my ID to be able to receive the card. That isn't possible so I put my old address back on file they have now blocked my account it's been 5 days. It was only supposed to take 2. I have submitted documents 3 times the 2nd time the representative on the phone attached them to my file on the 2nd of November and told me they were fine.

After having my veterans benefits direct deposited to this card for four years, they blocked my account when I called saying I had lost my card and wanted a new one sent to me at another address because I was traveling. At the instruction of their agent, I put the temporary address into my mobile profile. Then they told me this address had to be verified before a card could be reissued. This was over a month ago. I have called many times and have been told it would be unblocked and then nothing happens. I can't even call them because my card number is invalid and you have to have a valid number in order to get through to customer service. Before they took my card out of the system I had three so called managers hang up on me when they couldn't provide answers to my questions. All customer service is handled in other countries so very hard to understand. I have been blocked out of my account for over a month and can get no one to help.

I had to change my mailing address at the same time they were sending me my new card. I was told they would email me with instructions and I would need to attach my ID to it with my reply to that email. The same instructions were in the email. It stated that it would take two business days to review. So I waited two days with no access to my account to ensure I am not committing fraud. I called them back and they stated they didn't receive it. I then emailed them again and waited two days. This went on several rounds. Then they said I needed to send it to a different email address. So I did that, again went a couple rounds with that one. They finally stated they received it. That was now 4 business days later and still my account is locked. One person I spoke to stated I needed to now send a copy of my utility bill. When using their chat feature all the chats vanish so I started taking screenshots so they can't always play dumb.

I received the gift card – purchased from Walmart on 07/02/22. I did not know that Walmart gift/debit cards do not work, unless you willingly give GREENDOT your social security number and date of birth. I’ve had issues with my identity, so I did not want to give them my personal information (to protect my security). The 1st time I called Greendot was July 19th. Getting a human took a good 20+ minutes. I finally spoke to Sonndos, (man) who told me to e-mail a request for a refund (it would take 2-3 weeks to receive a refund check). I was also told to supply them a copy of the card (back & front) of the Walmart paid receipt. I did – sending it to: RR@greendotcorp.com as instructed at 8:53 am EST on 07/19/22. I was told to refer to my CASE# **.

At first, it seemed to work pretty well, until I tried to send my daughter some money. Even though the money was taken off of my card, Green Dot wouldn't let the transfer go through because my daughter doesn't have a Green Dot card. We tried to put the money back on my card, Green Dot wouldn't allow that either. Customer service hung up on me several times before I could even talk to anyone. I finally got it taken care of several days later. A few days after that, my pin number wouldn't work, I finally got someone from customer service on the phone and was told that my pin number had expired. Not the card, just my pin number, with no 'heads up' from Green Dot. I had to completely reset the pin number.

I have been using the Greendot prepaid card for more than a year now, and I have noticed something alarming. Greendot is scamming their customers. They must think people are stupid and can't do simple math. I know how much I had in my account, and all of a sudden I am negative. Since when does a prepaid (non-bank) card have any overdrafts allowed??? Every time I would try using my card before not knowing if I had enough to cover the cost, it would decline if I didn't have enough funds available for the transaction. Also, I still remember Greendot trying to take the monthly fee twice in one month from me before.

I am a victim of Debit Card fraud, some thief stole $1,300 from my Greendot checking acct I had for close to 7yrs. They stole $900 one day and $400 while I was on the phone with the customer service rep which of course is in India somewhere they can barely understand me. I filed the police report, GD denied my claim 3xs. How they stole the money from the ATM without my card or pin # is beyond me. The police stated that the bank should honor my claim...But NOOO not GREENDOT!! They had the nerve to tell me I authorized these, fraudulent withdrawals, you can clearly see where the suspect did Balance inquiries prior to draining my account. I have an app on my phone. I DON'T NEED TO PAY .50 TO INQUIRE!! I'm so annoyed as to why or how GD can blatantly refuse to give me my money back after all these years of loyalty!!! Do not trust your money with this company....They don't care about you!

They gave me a 200.00 overdraft protection but demanded it be paid the next day. But I don't get paid until the 19th. By direct deposit. So it's coming but they don't care. They want right away. Unfair.

Walmart VISA Gift Cards issued by Green Dot Corporation were frozen with hundreds of dollars on 3 cards ($700 total). I gave 3 cards to 3 people. Each informed me their gift card was declined--one card declined at restaurant, another declined at store, 3rd card declined by Amazon. My experience with Green Dot--9 phone calls, 172 minutes on the phone, uploaded and emailed my driver's license 3 times, 5 business days, repeatedly put on hold, repeatedly disconnected calls, repeatedly told to call back after a few more business days, one week of this with no resolution. I finally had to get my credit card company, American Express, involved. My review of Green Dot--they will limit access to your money while providing little or no help to resolve the issue. A Green Dot Corporate Resolutions Manager told me that when they limit access to your money on their VISA GIFT Cards, depending upon your state it can take 2 to 3 years to get your money.

My return was put on a Green Dot card. I was not able to make a significant purchase. I wasn't allowed to withdraw enough money from a ATM nor was I allowed to get enough money out to buy a car which I needed. It would only let me Nickel my money away.

They restricted my card for no reason. Couldn't use it at Walmart or any local stores. They closed my account and register to send back the money left in the account. Everyone on this site should do a class action lawsuit

I bought the card, it didn't work, called them, and decided not to proceed. Representative rude and got no results. They continue to charge me and called them on numerous occasions because the card was NOT IN USE. On 1/11/2022 I was told nothing was owed. I asked for a letter or email saying it was satisfied and I owed nothing. Recme said they couldn't send me a letter. Got an email on 1/26/2022 showing balance owed and had to call them back. Who has time to continue to call this company and deal with multiple issues. Not me!!! THEY DON'T DESERVE A 1-STAR. NEXT STOP, ATTORNEY GENERAL'S OFFICE!!

I loaded $20 on the card. I have made several request to close account and months later they are still charging me fees. Green Dot has a disclaimer that says "simply spend the funds to a $0 balance" and "we will automatically close the account shortly thereafter due to zero balance and no activity." THEY ARE STILL CHARGING monthly fee. I called and spoke with a rep (go figure.... I haven't been able to reach a live person in months) at the request of the rep I mailed a letter to request to close the account back in August 2021 and as of Jan 2022 they now say I owe over $100 in fees for a card that was never used. What the heck happened to close the account when it reached $0?

They waited until my VA disability was loaded on my card and then closed my account. They will not answer the phone for me. They will not respond to me online. From everything I've read I'm not getting my money back.

I have had a Green Dot card for years, I have been a loyal customer. I have had a few issues over the years and sometimes it takes an act of congress to get anything resolved. Just recently I had a purchase from a very well known online retailer, my card got charged twice and I first called the retailer and talked with them and was told that the first charge was a hold but the funds were released by them so the card company could return the funds, the amount was $378.00. They said that they had an authorization number that if I gave it to Green Dot that they could check on it.

How to get your money back from Green Dot. I just went through two months of misery because of this company! For all of you with issues getting your money back, you need to file a complaint with the Federal Reserve Board in San Francisco. They are the ones monitoring this company for now. When Green Dot moves its corporate headquarters to Austin, TX, it will probably be overseen by the FRB there. I am not allowed to include the contact information for the FRB here. Google it. GOOD LUCK! I spent TWO MONTHS going back and forth with their call center, with their agents reading from scripts, and telling me they were "so sorry for the inconvenience", and "send documents"! UGH!!! The Federal Reserve Board can help!! Contact them!!

I bought a card and I reloaded w/ 400 dollars and I never used, every time they lié to me, that card can never be activated. I call more than 100 times to the Green Dot number and I never get any answer. Look like I lose my 400 dollars is the second time that happen.

My money is being stolen by Green Dot Bank. I had mine and my boyfriend's direct deposits from unemployment sent to my account and they closed it for suspicious activity. They will not return funds. The policy or directions they have given me to get these funds is physically impossible for me to make happen, and I have told them this repeatedly and they refuse any other ways to return my funds. So they are basically stealing my money.

Got scammed in a transaction concerning a Green Dot Go2Card, due to the lack of security and service by Green Dot Corporation of Pasadena, CA. This is a horrible company to deal with. They have infuriatingly bad service. Corporate headquarters has no available United States phone number. I found countless bad reviews on them on Trustpilot for their GO2Card, MoneyPak product, and Green Dot online accounts. And an ABC News story said that this company's products are often used by scammers, as happened in my case. I am still trying to get a refund that should have already been issued.

I have had money card account for many years! The last thing I ever want to do is call customer service! Reps are rude, repeat themselves W/O listening! I would call them AI! I wish! Too much to ask for!

I've had a Go Bank prepaid debit card (part of Green Dot) for 2 years now. I've never really had a problem until this month. On October 1st, I transferred money from my Go Bank debit card to my bank account in another city. It is now October 13th and they STILL have not transferred the money. Every time I call, I keep getting the runaround. I'm always told that the money will be transferred in 3-5 business days. I think they fully intend of keep that money. I've already set up my direct deposit with another prepaid debit card and when I don't have any money left on this card, I'm going to cancel it. When it comes to transferring money from a Go Bank account to any other bank account, they have no clue what they are doing!!!! Before this incident, I didn't have any problems with Go Bank at all. But they've royally screwed up big time stealing my money like this!!!!