Green Dot Prepaid Cards Reviews

On September 8th 2023 my Walmart money card app got hacked and they took $500 dollars from my account and then on September 14th 2023 less than a week later they took another $500 dollars out of my account while I was at work. Then I got a call from Walmart money card and it asked me if I changed my password and I said NO so I called Walmart money card and I disputed the 2 transactions and they told me they would send me 2 separate checks in the mail ,1 for my remaining balance in my account and 1 for the money taken out of my account (total of $1000 dollars taken out), said it would be 7-10 business days to get remaining balance.

I've had a greendot card for almost 15 years and have never gone through anything like this. Just like thousands of others, my account was hacked or there was a glitch with fraudulent charges on the account August 5th 2023. They cancelled my card. Said they were sending a new one. That was August 5th!!! I just received a card that actually works on September 14th!!!!! To say that my life is in complete and utter ruins is an understatement. I'm probably going to get evicted with my 2 children because my rent, which was in the account, was weeks late because I couldn't get my money.

Words can't describe how horrible this bank is. It's been couple months since they locked my card and won't give me my money which is a few hundred dollars. Several emails back and forth everyday and keep saying the same thing, "We apologize for the inconvenience caused. We’re sorry to know your card hasn’t arrived!" With no results. This is unheard of. It's like they want you to give up so they can keep your money. Hold time on the phone 45mins or longer for them to tell you more lies like your card is on the way and you never receive it and the only way you have access to your money is to receive the card and activate it. I have never been more frustrated in my life. Now I know what fraud feels like.

I have had this card for a long time and recently got a charge to bed bath for $95 in a different state. I called the customer service & they told me I have to send in a dispute form and I did and then I went back to the account to check the date and it disappears on record. Good thing I took a screenshot of it and a screenshot when it was taken off and the math doesn't add up. They declined my dispute saying it never took place, when I have proof it did and money is now missing.. another incident after this I tried charging $38 for movie tickets and got an error on screen but the money was taken out and I called customer service and they said it will take 3dys for my money to return back since it didn't go through to purchase tickets. This also disappeared and the money was not given back.

I loaded a temporary card up with $500, tried to set up an account and they claimed since I couldn't verify my identity (which I gave all correct information) they could not provide me with a card, so the temporary card I got didn't work and I had to wait THREE weeks to get a check in the mail for my $500! I had to go to Walmart, waste my time standing in line at their check-cashing center and got ripped off with a $3 check cashing fee. Do not use Green Dot! They are a COMPLETE SCAM!

I purchased a Greendot prepaid card to use on a website to purchase time to talk to my sick brother. I bought the card. Come home to register my card, the message I get is enter valid card details. I check the card over and it is correct. No big deal. I’ve purchased these cards before and know that there is a window sometimes after purchase where the card cannot be registered yet. Thinking this was the case I wait 1/2 hour and try again, I get the same response from the system. So I go to the next step thinking the site may be malfunctioning or something and go ahead and call the registration over the phone. Get the the forced automated prompt and they want the card number. I type it in and what do ya know “hmm we couldn’t find a match with those details, try again”. I try again. It comes back and says, "To remove the block from your card contact us at a later hour…."

I purchased a Green Dot prepaid Card on 6/24/2023 and it was required that I add $20.00 to the card. I added the $20.00 in good faith believing that this was a ethical company. I am going to take accountability for my actions this time because I usually review companies before I do business with them. I was instructed that my identity would have to be verified before I could use the card. I uploaded my ID for them to verify my identity and they kept denying the id as unacceptable due to not being able to read the ID. I knew that was untrue because I and my employer were able to read the ID. When I call for clarification, everyone I spoke with gave me such lame excuses with no resolve.

I made it online reservation and the hotel chain charge my card in error because upon arriving they did not have a room so they refunded my money immediately but Green Dot who manages the card for Walmart prepaid Visa debit it's taking 2 weeks to put my money back in my account. Now after talking with Green Dot representative several times and explaining that when they charge my card it's instant but yet they're going to hold my money for 2 weeks before they refund it not only is it putting me in financial difficulty but they're not making me whole by paying any interest. So I consider this theft. They've stolen $113.79 and they refuse to accept a certified letter from the merchant saying that the charge was an error and has been transaction has been canceled. So information as far as I'm concerned they should be prosecuted for larceny.

I was issued a pay card from my employer. I used the card to pay for a trip then received a credit from the company. This company then froze my account saying I need to provide documentation showing this is a valid credit. I emailed the 1st address provided by their representative then found out 2 days later that it was incorrect. After getting the correct email address & sending all the documents I was informed to give them another 2 to 3 business days to review the documents. It’s been almost 2 weeks and I’m still getting the same answer.

I've been a customer for a couple of years now and watched how far downhill they've gone. They've revised their rules to limit you on how much money you can pull out at once and they charge you monthly fees to use their card. If you need to shut your car down or replace it you lose out on the cash back fees that you acquire with it. Green Dot claims that they abide by banking laws but they do not. When you suspect that there may have been fraud and the transaction is still pending they tell you that you have to allow it to post to your account before you can file a dispute. When you do call back file a dispute you are then informed that you are at fault for making the purchase and giving the merchant your purchasing information and they can try to file a dispute but if it's denied then there's nothing they can do about it and your money is lost to the thieving merchant.

People, don't ever trust this company with your money. DO NOT USE this company because they will scam you at some point or another. I bought this card from Walmart thinking it was a gift card (long story) and I put $200 in it. Their website states to send copy of card and receipt for a refund but they refuse returning my money. I never registered nor use their card. And when I did try to register and activate the card they said "no matching info". They def have employees inside their company stealing people's money and instead of finding out those bad apples they pass on the loss to customers. I'm still trying to get my money back, not so much for the money but to make them pay for the aggravation. Lawsuit coming up soon!! Hope they go out of business.

I have been unable to obtain a refund of US$478.00 which I deposited onto a prepaid VISA card issued by Green Dot Bank on November 16, 2022. The card could not be activated, either over the phone or on the Green Dot website. I notified Green Dot within hours of purchasing the card that it could not be activated. They have refused to refund my money.

I needed to order a new card and I am getting ready to move so when I ordered the new card I gave them the address I would be at when the car was to arrive they did not tell me that I would have to have that new address on my ID to be able to receive the card. That isn't possible so I put my old address back on file they have now blocked my account it's been 5 days. It was only supposed to take 2. I have submitted documents 3 times the 2nd time the representative on the phone attached them to my file on the 2nd of November and told me they were fine.

After having my veterans benefits direct deposited to this card for four years, they blocked my account when I called saying I had lost my card and wanted a new one sent to me at another address because I was traveling. At the instruction of their agent, I put the temporary address into my mobile profile. Then they told me this address had to be verified before a card could be reissued. This was over a month ago. I have called many times and have been told it would be unblocked and then nothing happens. I can't even call them because my card number is invalid and you have to have a valid number in order to get through to customer service. Before they took my card out of the system I had three so called managers hang up on me when they couldn't provide answers to my questions. All customer service is handled in other countries so very hard to understand. I have been blocked out of my account for over a month and can get no one to help.

I had to change my mailing address at the same time they were sending me my new card. I was told they would email me with instructions and I would need to attach my ID to it with my reply to that email. The same instructions were in the email. It stated that it would take two business days to review. So I waited two days with no access to my account to ensure I am not committing fraud. I called them back and they stated they didn't receive it. I then emailed them again and waited two days. This went on several rounds. Then they said I needed to send it to a different email address. So I did that, again went a couple rounds with that one. They finally stated they received it. That was now 4 business days later and still my account is locked. One person I spoke to stated I needed to now send a copy of my utility bill. When using their chat feature all the chats vanish so I started taking screenshots so they can't always play dumb.

I received the gift card – purchased from Walmart on 07/02/22. I did not know that Walmart gift/debit cards do not work, unless you willingly give GREENDOT your social security number and date of birth. I’ve had issues with my identity, so I did not want to give them my personal information (to protect my security). The 1st time I called Greendot was July 19th. Getting a human took a good 20+ minutes. I finally spoke to Sonndos, (man) who told me to e-mail a request for a refund (it would take 2-3 weeks to receive a refund check). I was also told to supply them a copy of the card (back & front) of the Walmart paid receipt. I did – sending it to: RR@greendotcorp.com as instructed at 8:53 am EST on 07/19/22. I was told to refer to my CASE# **.

At first, it seemed to work pretty well, until I tried to send my daughter some money. Even though the money was taken off of my card, Green Dot wouldn't let the transfer go through because my daughter doesn't have a Green Dot card. We tried to put the money back on my card, Green Dot wouldn't allow that either. Customer service hung up on me several times before I could even talk to anyone. I finally got it taken care of several days later. A few days after that, my pin number wouldn't work, I finally got someone from customer service on the phone and was told that my pin number had expired. Not the card, just my pin number, with no 'heads up' from Green Dot. I had to completely reset the pin number.

I have been using the Greendot prepaid card for more than a year now, and I have noticed something alarming. Greendot is scamming their customers. They must think people are stupid and can't do simple math. I know how much I had in my account, and all of a sudden I am negative. Since when does a prepaid (non-bank) card have any overdrafts allowed??? Every time I would try using my card before not knowing if I had enough to cover the cost, it would decline if I didn't have enough funds available for the transaction. Also, I still remember Greendot trying to take the monthly fee twice in one month from me before.

I am a victim of Debit Card fraud, some thief stole $1,300 from my Greendot checking acct I had for close to 7yrs. They stole $900 one day and $400 while I was on the phone with the customer service rep which of course is in India somewhere they can barely understand me. I filed the police report, GD denied my claim 3xs. How they stole the money from the ATM without my card or pin # is beyond me. The police stated that the bank should honor my claim...But NOOO not GREENDOT!! They had the nerve to tell me I authorized these, fraudulent withdrawals, you can clearly see where the suspect did Balance inquiries prior to draining my account. I have an app on my phone. I DON'T NEED TO PAY .50 TO INQUIRE!! I'm so annoyed as to why or how GD can blatantly refuse to give me my money back after all these years of loyalty!!! Do not trust your money with this company....They don't care about you!

They gave me a 200.00 overdraft protection but demanded it be paid the next day. But I don't get paid until the 19th. By direct deposit. So it's coming but they don't care. They want right away. Unfair.

Walmart VISA Gift Cards issued by Green Dot Corporation were frozen with hundreds of dollars on 3 cards ($700 total). I gave 3 cards to 3 people. Each informed me their gift card was declined--one card declined at restaurant, another declined at store, 3rd card declined by Amazon. My experience with Green Dot--9 phone calls, 172 minutes on the phone, uploaded and emailed my driver's license 3 times, 5 business days, repeatedly put on hold, repeatedly disconnected calls, repeatedly told to call back after a few more business days, one week of this with no resolution. I finally had to get my credit card company, American Express, involved. My review of Green Dot--they will limit access to your money while providing little or no help to resolve the issue. A Green Dot Corporate Resolutions Manager told me that when they limit access to your money on their VISA GIFT Cards, depending upon your state it can take 2 to 3 years to get your money.

My return was put on a Green Dot card. I was not able to make a significant purchase. I wasn't allowed to withdraw enough money from a ATM nor was I allowed to get enough money out to buy a car which I needed. It would only let me Nickel my money away.

They restricted my card for no reason. Couldn't use it at Walmart or any local stores. They closed my account and register to send back the money left in the account. Everyone on this site should do a class action lawsuit

I bought the card, it didn't work, called them, and decided not to proceed. Representative rude and got no results. They continue to charge me and called them on numerous occasions because the card was NOT IN USE. On 1/11/2022 I was told nothing was owed. I asked for a letter or email saying it was satisfied and I owed nothing. Recme said they couldn't send me a letter. Got an email on 1/26/2022 showing balance owed and had to call them back. Who has time to continue to call this company and deal with multiple issues. Not me!!! THEY DON'T DESERVE A 1-STAR. NEXT STOP, ATTORNEY GENERAL'S OFFICE!!

I loaded $20 on the card. I have made several request to close account and months later they are still charging me fees. Green Dot has a disclaimer that says "simply spend the funds to a $0 balance" and "we will automatically close the account shortly thereafter due to zero balance and no activity." THEY ARE STILL CHARGING monthly fee. I called and spoke with a rep (go figure.... I haven't been able to reach a live person in months) at the request of the rep I mailed a letter to request to close the account back in August 2021 and as of Jan 2022 they now say I owe over $100 in fees for a card that was never used. What the heck happened to close the account when it reached $0?

They waited until my VA disability was loaded on my card and then closed my account. They will not answer the phone for me. They will not respond to me online. From everything I've read I'm not getting my money back.

I have had a Green Dot card for years, I have been a loyal customer. I have had a few issues over the years and sometimes it takes an act of congress to get anything resolved. Just recently I had a purchase from a very well known online retailer, my card got charged twice and I first called the retailer and talked with them and was told that the first charge was a hold but the funds were released by them so the card company could return the funds, the amount was $378.00. They said that they had an authorization number that if I gave it to Green Dot that they could check on it.

How to get your money back from Green Dot. I just went through two months of misery because of this company! For all of you with issues getting your money back, you need to file a complaint with the Federal Reserve Board in San Francisco. They are the ones monitoring this company for now. When Green Dot moves its corporate headquarters to Austin, TX, it will probably be overseen by the FRB there. I am not allowed to include the contact information for the FRB here. Google it. GOOD LUCK! I spent TWO MONTHS going back and forth with their call center, with their agents reading from scripts, and telling me they were "so sorry for the inconvenience", and "send documents"! UGH!!! The Federal Reserve Board can help!! Contact them!!

I bought a card and I reloaded w/ 400 dollars and I never used, every time they lié to me, that card can never be activated. I call more than 100 times to the Green Dot number and I never get any answer. Look like I lose my 400 dollars is the second time that happen.

My money is being stolen by Green Dot Bank. I had mine and my boyfriend's direct deposits from unemployment sent to my account and they closed it for suspicious activity. They will not return funds. The policy or directions they have given me to get these funds is physically impossible for me to make happen, and I have told them this repeatedly and they refuse any other ways to return my funds. So they are basically stealing my money.

Got scammed in a transaction concerning a Green Dot Go2Card, due to the lack of security and service by Green Dot Corporation of Pasadena, CA. This is a horrible company to deal with. They have infuriatingly bad service. Corporate headquarters has no available United States phone number. I found countless bad reviews on them on Trustpilot for their GO2Card, MoneyPak product, and Green Dot online accounts. And an ABC News story said that this company's products are often used by scammers, as happened in my case. I am still trying to get a refund that should have already been issued.

I have had money card account for many years! The last thing I ever want to do is call customer service! Reps are rude, repeat themselves W/O listening! I would call them AI! I wish! Too much to ask for!

I've had a Go Bank prepaid debit card (part of Green Dot) for 2 years now. I've never really had a problem until this month. On October 1st, I transferred money from my Go Bank debit card to my bank account in another city. It is now October 13th and they STILL have not transferred the money. Every time I call, I keep getting the runaround. I'm always told that the money will be transferred in 3-5 business days. I think they fully intend of keep that money. I've already set up my direct deposit with another prepaid debit card and when I don't have any money left on this card, I'm going to cancel it. When it comes to transferring money from a Go Bank account to any other bank account, they have no clue what they are doing!!!! Before this incident, I didn't have any problems with Go Bank at all. But they've royally screwed up big time stealing my money like this!!!!

This is the worst card ever, it is supposed to be a prepaid card but in order to activate it, you have to enter your social security number and after you activate the card, they rob the money in the card then, they send a credit card without your permission, and finally, they charge you more than $7 dollars every month until you call and cancel "the prepaid card" but the negative credit stays in the record.

Green Dot Bank is a fraud. After closing my account and being told Green Dot bank would issue me a check for the balance I had in my account when I closed it they never did. Instead GD pocketed several hundred dollars belonging to me. Inspite contacting the bank numerous times over a six week period and leaving messages and being told the matter had been turned over to another department the fact is GD never contacted me. Now they refuse to speak to me and will not discuss why they never issued me a refund check. I had no charges pending against my account since I was saving the money and hadn't used the card in months. Green Dot is a horrible bank that no one should trust their money with. They're scammers!

Please think twice before using this company. I am currently at the end of my vacation and the airline did not take cash so I purchased one of their cards and put ALL of my money on there. When I went to activate the card they IMMEDIATELY blocked my card, I didn’t even make a transaction yet. My flight leaves in 5 hours and I am currently stranded in a different state IN A WHEELCHAIR with NO money thanks to this company. They told me I had to wait 2 business days before they can unlock my card and it was nothing else they can do. Never in my life had to deal with this with a prepaid card. NEVER purchase this card

Have been using a green Walmart checking account card for 6 months now. My payroll checks are automatically deposited to this account. Received an insurance check from GEICO that neither Walmart nor Green Dot bank money card app will cash or deposit. If This Were a local bank checking account I would have had no difficulty whatsoever. I still have not gotten this check cashed today. I was misled into believing that this was the same as a regular checking account like any other local bank.

So I got this card so I could have my work check direct deposited. Was all good for the 1st year or 2. But now I can't access my account. It has been closed. $743.22 I cannot have of my own $. I have sent emails to verify my identity 3 times with case # and I keep getting the runaround. If I could give a 0* that's what it would be. I'm not even shopping at ** Walmart no more. Walmart Money Card is through Green Dot Bank. Like need my $ ASAP. Rent is due and can't pay it because green dot closed my account. And holding my $ and giving the runaround.

DON'T USE THIS CARD. I had two GreenDot accounts. One I used all the time and one my husband used. I had accumulated over $450 in cash back rewards and was getting them back in September. Well someone hacked my account and I had to have it closed. When I asked about my cash back rewards I was told by four different people they could see it but I had to forfeit them and there was nothing they could do. They are a total scam. Don’t use them. I have told all my friends and family.

Do not buy any Green Dot card at any store!!! It's a scam!! They charge $3-$6 to buy the card, then the same day charge $7.95 monthly fee!!!! Do not buy one unless you want to lose money!!! Buy the visa gift cards that's already loaded, just stay away from Green Dot!!!

I have been a Green Dot Cashback Card member for over 5yrs now. There had been issues here and there but nothing major until now. On July 8, 2021 I sent my bf $300 via Green Dot to Greendot. After he claimed the money his account was blocked and ID verification was requested. He immediately addressed the issue and sent in the requested doc. After hours of chat online and phone calls and customer service giving him the runaround they closed his account and the funds which I sent to him. Now can't be access nor was refund to him nor I. I went and check my account and the same thing occurred and my account too was closed after I was asked to send in my ID. So basically our accounts were closed. The money still in the accounts is not accessible nor being return to us. We have a combine total of $350 cashback plus $349 in funds not return to us?

There was an charge made to a company I don't even know. On both days I was home and they denied any reimbursement. 2 payments within a week and half for 86.61$$. 2 times whole on both occurrences I was home but Green Dot denied them. Not only that my points for the last 8 months haven't occurred after reaching the 100.00 mark either the supervisor couldn't even answer. Why??? They stink!! So if ya wanna lose money and pay 3.50 every time at an atm and don't want your points after 100.00$ Mark And get fees constantly then it's for you.

I have a Green Dot GO2 debit card and went to an authorized 7-11 and deposited $100. It never showed up in my account. So I called Green Dot and let's review what happened. Call #1 Verified my SS, Address, Phone #, DOB, explained what happened, and the person "Bob" said "I'll transfer you to dispute" then I hear a busy signal - wasted 15 minutes.

I spoke with a Joey in the Green Dot dispute department. None of my transactions are showing for April 2, 2021. I went under my inbox of transactions. There were seven transactions done on that day. I am resending a letter for case# **, I need to correct my error of putting the wrong date. Instead of July 10, 2021 it should of been June 10, 2021. The transaction for Best Buy was ran on April 2, 2021 in the amount of $239.37. Look at the attachments.

I received a fraudulent transaction on 6/13. I reported it at that moment, because I receive text alerts. It takes almost a month with several calls for me to get real help, as I was told it will take an additional 2 weeks to receive the funds on my card. My account has been locked and closed. I can no longer have an account due to the fraudulent transaction, that was made against my account. My direct deposit was sent back due to my account being closed. I've had no access to my money for over 2 weeks. I don't know how I'm getting by. I'm continuously being told to wait. First and last problem I'll ever have with this company. I refuse to go through this again.

They will lock your money up and slowly take each month. I called 3 times asking for the card to be unlocked, I Uninstalled/reinstalled it even showed unlocked but they wouldn't let me use the funds. This card needs a class action lawsuit. They play horrible games and take people's money. Total crooks.

I had a voided transaction, Green Dot held the money pending for 2 weeks, unacceptable. Calling them does no good, they will just give you the runaround. You can send money to people in a matter of minutes but green dot hold money for a week or more in pending. It's ridiculous.

This card was OKAY at first and even kind of liked it until I actually used it for a few things. For example, I TRIED to book a stay at a motel with Priceline, the stay I tried booking didn’t go through and the payment was literally immediately reversed but when I tried to book another hotel, it was completely declined. I noticed I had no money left on card so I called the bank. They said it wouldn’t be released for 10 days. I explained what happened and nobody would do anything. I asked for manager and they told me I would get the same result no matter what. I eventually got to Mr. ** {supposedly one of the head managers} and things got even worse.

I received my 2020 tax refunds on my Turbo tax card which happens to under the Green Dot Bank company. The same day that I received my refunds and went to a store to purchase some much needed food for my household my card said declined. So I went home and checked my account online and it says card blocked for suspicious activity which I knew right away was false because just moving from Houston to Jacksonville Florida I'd check my account every other day for it because I knew it was due that week. I called forever trying to get a live agent and when I did they're in the Philippines with a very bad connection and know nothing helpful. They told me to send them my ID copy to them to prove it's my account. I told them there's no suspicious activity in my account. Just me and that I was going to contact my new area congressman and told him about green dot and their card blocking people's refunds ( 4others in my apt complex) which I did.

I made a honest mistake and accidently mixed up my bank account numbers that was both on small card/paper for my bank and Green Dot's. On top of that, I didn't know where this card was at all, was trying to set up my new direct deposit from my job and realized once I didn't receive my first paycheck, that I messed up, put a stop to it, even requested a new card, which came with no funds on it. Contacted Green Dot customer service which was almost impossible at the time to get hold. Eventually did, after being hung up on, the phone had bad static which cut in and out. Could barely hear them.

I bought a card so I could have direct deposit and load money. So I put $20 on it when I bought it. I try to register it and I'm told I can get my $20 off but can't deposit money on it. Next morning they take $8 for monthly charge on a card that is useless to me. I call and they tell me until I order one with my name on it then I can't direct deposit. So I have a card that now I have to buy another one from another card company that knows how to treat customers. Don't use Green Dot.

I received my EIDL loan on my Green Dot account once my deposit posted. Green Dot blocked my account along with all my money I had in savings and required me to send my loan documents & ID front and back. I have children. I run a cleaning company. I am a sole proprietor and I also work for FedEx. Ground me and my kids can't buy anything to eat until my card is unblocked which they say it will be 2 days. And I think this is unfair but I understand protection of customers but they could have went about this a different way. Please unlock my account. Please I am begging. I love my Green Dot account and am happy with their services. I just need this resolved.

So I wanted to get a card that I could load and reload and use. It all started with the first card so I bought a card from Walmart and I wanted to try this particular company out so I started with just putting $20 on it. Well I used it for a day then I went to try and reload it. I Walmart said they couldn’t load it. Wouldn’t reload. So I didn’t think anything about it. I just bought another one. Put 20 more there. Then the next day I went to try and reload it again. Same thing. So at this point I’m kinda annoyed. Each time I had to buy the card I had to pay for the card plus the fee so for the 24.xx each time I was only able to spend 14.xx because each time it was charging me the monthly fee on each card. So I tried to call and find out what’s going on why can’t I load this card.

I want to warn people about the Green Dot debit card that is bought at Walmart. This card will lock your account and keep your money. My card was compromised and the bank locked the card and sent me a new one. It was blocked also. It was never used. The bank just blocked it with no reason. When you call they scream and tell at you. The Bank gives you different email addresses to contact them that do not work. The only way to reach them is through a call center that does not answer any questions because they have no answer. I have wondered how much interest the Bank has made off my blocked card.

Considering all the other options available to the public when it comes to online banking and pre-paid visa cards/accounts, the Green Dot Unlimited pre paid visa is in my opinion based on personal experience a total scam. Particularly for one specific reason, which if not for this one reason, it would be comparable to many of the other online pre paid visa banking options.

Purchased an item from AutoZone. Returned it and Green Dot blocked my card. Pending further review. Sent the copy of the receipt to the verifymydoc email and no one at their laughing tech support can say anything except be patient and wait. Well it has been 3 calendar days and as a disabled veteran and with a 6 yr old diabetic need access to my money. I will never ever use Green Dot again and will be contacting the local news and attorney. The fact that Intuit TurboTax is in bed with these people proves never go against what your gut tells you. They are nothing but crooks.

My 15 year old gave me a Green Dot gift card for Christmas and all of the money was used on fees before I could purchase anything. This is a rip off and should not be purchased for any reason. DO NOT PURCHASE.

Scam Alert! Green Dot Prepaid Credit Card is a scam. My parent hasn't been using the card because it's a pandemic and as a senior citizen they haven't needed to use it since they aren't leaving the house. I've has been a time trying to cancel the card, but they gave the them the wrong phone numbers. I finally got the right number to call from another website, GetHuman.com, but still had to sit through some awful music, just trying to get to a live human.

I still think they are a good company but they hold your money like a hostage to boost their profits and bottom line. Too many new inexperienced new hires and diversity training. They don't have after hours customer service which is a pain if it's important but not urgent. Banking in America is so out of whack with true customer fundamentals: they banks and customers are making, keeping, and spending less money because if all these restrictions, fraud alerts, etc .. whomever wrote these software programs have no real understanding because like most police departments it has not solved the problem but contrary to many contributed to it.

Since October 26th 2020 my account has been blocked. My Fiancé & I both receive unemployment benefits via direct deposits. My fiancé asked can he have his back pay payment sent to my card until he opens his own checking account thru a National Bank. Well I didn’t read the fine print regarding rules on government direct deposits so my account is blocked. I emailed all documentation to customer service literally over 10 times & Greendot won’t accept our Identification or reward letters from unemployment or paystubs! It’s been 4 months & we still can’t access our funds. I contacted BBB. Greendot lied & claim corporate called me. Never did! My fiancé opened his own account to have funds sent to his card & nope Greendot claim they cannot do that even though partial of the funds are his! Customer service gives me a different answer. Basically we can’t get our own money! Greendot just keeps our money & we’re screwed!

My mother was almost scammed on the phone, we managed to stop her before it was completed. Unfortunately she purchased 4 MoneyPak cards with $500 each. I figured it would be easy enough to recover the money but it is impossible to create an account on their site. Using legitimate phone numbers, SSN's and all data, I keep getting an error, "We’re sorry for the inconvenience but we’re unable to process your request at this time. Please try again."

I had hotel incidental charges on hold under Pending of 100 each totalling 2. Then a few days later I notice it drop off but I didn't see the funds back on my account nor was it posted anywhere. I contacted customer service on chat and they say it is still on hold till it settles. I asked why am I not able to see it under pending? That's how every other banks does it till it settles. No answer. Then I was transfer to a supervisor who abruptly said it will be escalated to the right department. Before I could even tell him/her to email me the transcript of the chat she/he disconnected the chat. Shady. So I of course under advisement of my bf use his camera a took pics of the chat also screenshot the whole chat just in case. Point is why is it I can't see the transaction under pending until it is settle. If I don't remember to check that money is gone!

This company drops their cards into stores where they display them along with the normal gift cards. Then consumers pick them up for family thinking that is what they are buying into and the person they give it to gets tricked right out of their money from the very start. A parent of mine got me one last year. I dropped it in with the rest of the other gift cards waiting to be used and didn't really get much anything done last year because of the current COVID situation.

After I reported my card lost and ask for expedited shipping! A week later no card. After being hung up on several times after waiting an hour each I finally got someone. To my surprise it wasn't even mailed out yet. And again was told it would be expedited with no charge and delivered in 2 days???

I would not recommend to use Green Dot cards. I have had a nightmare experience with this company. I have not been able to reach them by calling several times - at least six times and sat on hold for over 25 minutes at a time and that is when the call wasn’t drop by the automated phone. The chat customer service was a disaster and doesn’t resolve any issues. I can see my money on the app, but I can’t access it. I need to purchase food, as I am a diabetic and can’t get my money to purchase food. I am told to wait three more days and a new card will be sent. I can’t possibly write my entire experience but recommend to not use this! It is beyond upsetting!

As many others have reported, they blocked my account because I lost my card and ordered a replacement to my current address. When I moved I did not notify them immediately so it looked like someone may be ordering it to a wrong address, which I understand. The issue is that I have provided the verification docs they requested numerous times (verification letter from USPS showing change at address from old to new, driver's license, and a bill in my name at the new address) and they refuse to take the hold off. It is a MINIMUM of 90 min wait to get a representative, however generally the call drops before anyone answers, so you have to call back and start over. Absolute worst customer service ever! Honestly, it should be illegal to have control over people's money and act so inhumanely!! They are unfairly withholding $1820 from me for WEEKS, this is LITERALLY about to cause me to be out on the street!!

I would give them negative stars if I could because they take they money - mark it as pending - and don't release the funds to Amazon. Because of this my little 2 year old girl isn't getting some of her Christmas presents on time this year. Also kept me waiting for over an hour to speak to someone who is using an internet connection that fails when they try to even talk to you. You failed horribly!

I've been using Green Dot Unlimited for over a year, and I have had no issues until now. I misplaced my debit card and requested a new one. So far I have received four different dates of when it will arrive: December 11th, December 13th, December 18th, and now December 21. I have a terminal medical condition with a prognosis of less than six months. I haven't been able to withdraw money from my account to pay bills, pay my medical expenses, or pay for medicine. My money is just sitting there. I have been more than patient with them, and quite frankly I am tired of excuses.

Please stay away from this company. Had I known beforehand what I know now, based on other people's reviews, I would have never used this card. I've always used Ally for my work's direct deposit. Since I started working a second job, I decided to get a Green Dot card to keep both direct deposits separated. What a huge mistake this was. I bought my Green Dot card less than a month ago. I received my first direct deposit without any issues, buy immediately after I did my card got blocked. I immediately submitted my government ID (front and back) successfully twice, and both times they claimed the documents were never received (like other reviewers have stated), even though I took a screenshot of the screen saying successfully uploaded, and even being on chat with a representative while I did it.

I have been a customer of GDC for over 5 years and for the last two months they've held my check. My account was blocked after receiving my deposit with the compost I've been with over 3 years. Then after sending verifications I receive no response. No call backs and now the phones are hanging up. After several calls a rep tells me that they didn't like the docs but couldn't tell me the issue. I just don't understand why they couldn't send the money back to my job. This has to be illegal.

My experience with Green Dot has been the worst ever. Using the card is a breeze but when it comes to customer service horrible!!! Oct 15th I had an unauthorized charge. Someone hacked my account, I have been working on getting my money back since oct 15th. Been calling and calling the company for different specialists who all have given me bad info or hung up the phone on me!!! Up until yesterday worst experience ever with any company. Then yesterday had a very helpful specialist who did thoroughly help me and answer my questions and even gave me a case # to write down. This company is a joke and the specialists who help are all overseas in India. They all need to be retrained, some fired for their lack of in experience and rudeness. I suggest using another prepaid card company if you can find one, I would not want anyone to go thru what I have been dealing with.

Hello, my GoBank account has been locked for months now and I can’t access my funds on the account. I’m struggling with paying my bills and this has been so bad for me.. I was told to mail my drivers license but I wasn’t told where to send it to, please I need my account unlocked urgently cause I need to pay my rent and other bills...

I received Green Dot preloaded Visa debit cards from a family member who thought they were gift cards. I tried to activate the cards and Green Dot requires you to provide a social security number and date of birth to activate, which I thought was strange, so I used all 0's. When I got to the end and hit save, it said I can't activate. When I tried again, it then says my account number is invalid. The three numbers I tried for Green Dot, including the one online, does not put you through to a live person, only a recording so no one can help. There is no email or chat customer service option either. Green Dot Bank is scamming people by making their debit card look like gift cards. The buyer does not know that the recipient has to provide personal info in order to use the card or it is rendered invalid. If the recipient does not provide personal information, the card is then useless and Green Dot keeps the money. Do not buy or use Green Dot cards - they are a scam.

I bought a 500$ reload card for MoneyPak reload through Green Dot. You can't use it unless you verify your identity with name address phone and SS# when I did this a message came up that said they could not verify my identity or my husband's. I have my card and matching receipt. Then they blocked access and said they were issuing a refund. Then after many attempts to call they send you back to site or disconnect call. Then ask my daughter to try loading on her unlimited Green Dot Visa. They said card was used. Finally she got through on her visa card phone number. They said, "You requested refund so you will get a check in 7 to 10 days." I asked to speak to a supervisor and she said they can't right now and will call me in 24 hours. Meanwhile my living and bill money is somewhere. I will never do business with this company again.

Green Dot Prepaid Card is the biggest scam ever. When you get the card they will demand your social security number so they can scam you by even after using the card and never used it again, they will claim that you didnt pay their $4.99 monthly fees for the last 20 month and will added that remark on your credit report so you may feel obligated of paying an average of $100.00 you dont even owed them. Stay away from anything that comes out this criminals.

Don't know if I have a hundred words to say. To be charged $4.95 when you buy it and again when you reload it is a bit much. I try and find a one time preloaded card. That way it's only a one time charge.

I was with Green Dot for five years. My only complaint is that I don't think they did reverse credits as quickly as they could have. My pension deposits were on time or early. They support associates who's names were always fake... Were very helpful except when challenged with advertisement versus truths.. I no longer use green dot by would recommend them.

With Green Dot unlimited it is easy enough to load money on the account for free but only at walmart, walgreens, cvs, and rite aid. Anywhere else charges a fee. Add that fee to the monthly service fee and wow. It's cheaper to have an actual checking account.

I used to use Green Dot for work but their fees were pretty outrageous in my opinion. Their customer service was only so-so and there were places I went to that didn't accept it. I went to Direct Deposit to my bank account as soon as it was offered and wouldn't use Green Dot unless I had no other choice.

The fees are bogus. The cost for reload is too high and even if you dont add any funds after activating the card you can be charged a monthly fee. In network ATM’s are very hard to find and the charge to use an out of network is ridiculous.

I really don't have an issue except for the cash back feature. I was really excited to get a chip card. Everyone was using one. I wanted to see what the hype was about. The card I have is cash back. When someone make purchases at certain stores you get money back. They say your account can't be in the negative. Thought I was getting money back.

This company states if you have funds added from your pay check, you won't have a fee. I had funds deposited from my pay check and was still charged a fee every month. This goes against what they advertise on their information package enclosed when you request to obtain a card and on their website.

The fees are ridiculous. If you put more than $500 you must pay $4.95 each $500 deposit. Also not many places accept a prepaid card anymore. Calling customer service is a real challenge as it takes at least 45 minutes to speak to someone that you can't understand with the limited English and heavy accent.

I like Green Dot, cause it’s not difficult to use. Easy to add funds to the card, never had a problem buying merchandise with it. I’ve have used my card in the last couple years, even when I had cash instead of using the card, cards are easier to use than fumbling around for money in your purse, or billfold.

Well I have used the Green Dot card. It just seemed like a lot of trouble. What really bothered me were all the fees. It's as if a person is penalized for not having good enough credit to get a real credit card. I must admit that at the time I truly needed the card I was thankful for any way I had to use it. So when you have no other option there is an option.???

When it first came out I thought it was a great way to send money and track payment for future needs. Since so many other companies now have the same concept, This card and its services are obsolete. It is also a time-consuming pain in the rear to deal with Walmart's customer service department as it is always so busy. Much easier to just buy a prepaid Visa or Mastercard at a grocery store especially when they offer reward points or dollars when you purchase. Also, accepted in more places than Green Dot.

The fees make you want to go ahead with the bank. The great thing about the prepaid card is it gives you the opportunity to order online without divulging your bank account information. However, there are too many fees involved.

Green Dot continues to charge me a monthly fee, despite, I have a monthly Direct Deposit of $1200. I used to be able to file a complaint online. Now in order to get my money back, I have to snail mail them a paper complaint. They make it inconvenient to fight for it. I have had Green Dot for 5 years and this is the 7th or 8th time I have to demand the fee back. They also removed the feature that allows you to look back at payment history and pull up transactions by the company. This used to be a convenient debit account, but Green Dot has lost credibility with me.

Was denied being able to use my Green Dot card which had over 15$ on it already and was also denied being able to load more money back in Walmart previously. Has then discontinued the use of the card with all the confusion and stupid fees they charge. Customer service is useless as well. So I've had a card for over 2 years and it's just been wasting away.

It's convenient when using for online purchases and you don't have a bank account. It is also gives a more secure way to purchase online & public transactions w/out worry of thieves hacking into your bank and saving accounts.

If you charge a monthly fee, you should lower atm fees. The cash back is nice, but only certain transactions give you cash back rewards. The pay p2p part if this card is terrific. It is very easy to send money to family that has a Greendot.

Green Dot Prepaid Cards can be very convenient for people who don't have a bank account. I personally used these cards when the banks couldn't be trusted. I had a checking account with one of the "big" banks. The bank was accused of stealing personal account information from their customers. So, I didn't trust banks for a very long time. You also hear about banks charging outrageous fees and doing annoying robotic calls. With the Green Dot prepaid cards, you have more control over your money. Who else is the most trustful with your money but you?

Lost my money and got no help from them at all. Not even a "I am sorry". I asked them to stop transaction and they would not and they closed my card and hung up and I heard not another word from them and I am sure I won’t. **

I had unauthorized transactions on my account. I called them to dispute the transactions. My account was closed because of the fraudulent transactions. I had more money on my account. They would not send me a new card. I have to keep calling them, waiting on the investigation to be complete before they will send me a check for my available funds. They will not automatically send the check. I have to keep calling. If my account is closed and I have funds, why are you holding my money?

I had to close my account because it was hacked 4 times all because someone called and guessed some information. The security of my account was horrible from the start. Someone stole my card and was able to get 500 dollars about two or three years ago. Still never got my money back or a call back so I cancelled my account. Now they are giving me a hard time about sending me my money that was in my account as of 8/13/20. Don't bother with this company.

August 10th 2020 I received my Sba loan onto my Green Dot card shortly after my account was flagged for unusual activity and up for review! I waited for multiple weeks to receive my loan only to have it put on hold and possibly lost because of where I had it deposited. My business has been greatly affected by the Corona Virus and it was a sigh of relief when I learned of the loan available to help small businesses get back on their feet! Now when I logged into my account tonight it says my account is closed after they had me send in my ID my business license and my proof of government funding eligibility. I am almost to the point of tears because of the devastation this all has been to my business that I'm on the brink of losing if this isn't situated ASAP!

I noticed that my account balance wasn't right so I froze the account. I reported it On 7-28-20. I got a new card the following monday. I activated my new card and I tried to go my money card. Just get my money. My account was blocked so I called customer services and tried to get ahold of fraud dept. They can't connect me to them. I emailed and no luck so as of today they are holding 700.00 plus the bad charges.

After about six months of trying to get at SBA loan that is very detrimental to my business staying afloat, I received my loan and it was funded onto my GreenDot card. Before I was able to receive any funds off of my card my card was blocked without any explanation. I sent it all the requested documents and extra and still have yet to see my card unblocked. Customer service has been very unprofessional, very rude, and very unhelpful. This money was sent to me by the government do to COVID-19 to help keep my business running and these people have taken my money and refusing to give it to me.

Customer service is the worst experience I have ever dealt with, will hang up on you, steal your money fast. I have called twelve times to speak to a supervisor, refusing to speak to me about my situation.

Green Dot bank is a scam. They are closing accounts over ID verification even if you have the same name address. I'm so heartbroken that a company this big lacks customer service to the point no one answers phones and you're blocked from contacting anyone to help resolve issues. I'm out 5700 for my small business that I have to pay back. I've filed with BBB. Contacted them on Facebook and let SBA know what was going on. I guess we all are going to have to sue. Starting a blog newsletter on Facebook to get everyone together so we hire a lawyer and get our money back.

These clowns must be a scam. They refuse to answer their phone except for a few pre-recorded options. Tried several times to register my card and after taking all my personal information each time computer say "oh not now - try again later" So calling to find out why my registration is being held up is not an option on their phone. System just disconnects with no option. Very frustrating. Very obnoxious. No excuse.

I love this bank but I do have two issues with it. One the monthly fee is high and two I got charged twice for a purchase and they only gave me back one saying they didn't find any foul play when I have proof in my account showing otherwise.

Ok they blocked my card in December. It had over 500$ on it. Finally had that resolved and I got the money back even when I was told by customer service basically I was crap out of luck about receiving my money back because the card was locked and the money stays on there... That issue fixed. Now today go to check my card and it's locked again.called customer service and they said a Money Pak was loaded that didn't belong to me. WTF how would you know if I bought it or not. There is money on my card and I want it back! AGAIN! And when I do get it back, you can bet you won't get my business anymore. Nothing but problems!!!

*This review specifically deals with my experience with Green Dot through their TurboTax Refund Cards, and is thus a review of both Intuit TurboTax and Green Dot's automated phone recordings. I have left the same review on TurboTax's page as well. First of all, I want to make something clear - this review is not a review of the PEOPLE who answer calls for TurboTax or GreenDot (GreenDot handles the refund cards and are a separate number). The people, in my experience, are fine - if you can actually talk to them. And that is the problem - getting to talk to a person can be virtually IMPOSSIBLE because of the way these recordings are set up.

My GreenDot card was blocked on Tuesday June 23rd for “suspicious activity”. I called in and sent via email my identification (front&back), debit card, unemployment eligibility, a piece of mail with my name and address on it. I am unemployed and this is my only source of income. My rent money, bill money, and grocery money is all on this card. I have nothing!

I wouldn't even give this company a 1 star rating if it was up to me, I wish I was able to close these crooks down so they aren't able to continue to hold peoples money and scam people. I have sent in all verification documents asked of me, Every time I call in to speak to someone I get hung up on or the run-around with them. I have over $5,000 in my Green Dot account and have no access to my own funds. This company is getting away with way too much and people need to start stepping up to report them. I would suggest to not ever go through Green Dot unless you want to lose your money or be taken from or stressed out. Their reps are rude and hang up on you several times and everyday just About.

I recently deposited 500 onto a pre-paid Green Dot debit card and created an account. So until I got my personalized card in the mail you can only do soon many things with the original card. Well long story short once the card comes in I had some problems and ended up losing both of my cards. I tried calling customer support to fix the problem and they wasn't able to help me at all and only answer they had for me was someone from corporate would be contacting me within 2 days and they would be able to help me.

I was lied to many times over & over. I still haven't heard from anyone. I did everything I was told to do plus more. I was told that the reason my account was blocked was because of a GreenDot error. I was told it would take 2 business days. I was told that I needed nothing else everything was good. I was told I would have my money by a certain day. I feel like Green Dot is like my ex husband because he is giving me same problems & because of both I am almost homeless with 2 young children. Please keep your word & let me have my money.

Do NOT get a prepaid card from them.. They keep charging you a monthly fee long after you are closing the account.. On the phone they lie to you about waiving the fee and closing the acct, but the following month all feed add up again.. Worst of it, they have your SSN.. Also when you activate the card, they are opening a checking acct on your name too, without you asking for it, or even activate it!! Beware people, find someone else!!

I will be contacting my lawyer ASAP about this company and start a law suit. You will not just play with me about my money. I have waited and contacted you all several times about this service and issues. No refund or anything. They were supposed to refund me my money back because I return merchandise and the company claim they did a refund and I never received and these idiots going to have the nerve to tell me they don’t assist with that.

This Green Dot card is useless. I had 7,799. Deposited in my account. I went to ATM got $200 out 7am. It is now 5:38pm. I have called customer service 5 times today not 1 time have I understood them talking or have they fixed my problem of getting declined at gas stations, ATM. I wish I could close this account. If anyone knows a way to get my balance out of green dot please I begging you message me. One more thing I am suppose to buy a car tomorrow for $3500. I don't see that happening. I can't get $100 with a balance of $7660. And for the record it's not pending deposit. Funds are available. One Moe more customer service told me my card is fine. "It keeps getting declined." That's the help I got. Nothing at all.

My account was blocked pending further investigation but I can't do anything because I never received it. I have money on it. I recently had to move & when I applied I put my new address since this is where I am. Well I got my deposit & then my account updated to printing card but now it is blocked.

IRS get my money said. They would send money to Green Dot on the 28th of May 2020. Still no money on my account and it's May 31. I still have not received my money from green dot and can't even talk to a real person. I will write BBB next and just hope I get my money somehow.

Somehow my account was flagged and blocked for Moneypak issues in Feb. I sent all documents and account was unblocked. My second account was then blocked and I sent another set of documents to email c3@greendot... as asked by resolution dept. I was told I would receive an answer within 3 days. Well it's been 3 months and both accounts are blocked again. I even sent a letter and copies of all documentation to the headquarters in Pasadena CA. I have a tracking number to prove they received it. They claimed they needed to verify my identity but they also sent me a new card for one of the accounts to which I cannot activate.

So Green Dot block me out of my account and wont let me touch my money or get on the app or anything. I sit on hold for 4 hours everyday and nothing greendot is a scam. Greed dot is the worst card ever..

I NEED HELP. NO ONE ANSWER ME. I've been calling for two months. I have two accounts with you. I need to access my first account I ever opened with you guys. I need a new card for that account. I do not like that I can not talk to anyone.

I purchased a Green Dot Cash Back VISA Debit Card recently, and at first things were great: good app, no issues, easy setup, etc. Then about a week in, Green Dot dropped a bomb on me. Within minutes of my tax refund being deposited, my account was blocked/frozen due to suspicious activity. As a result, the $4K I’d just received and was counting on to support my family is frozen.

Updated on 7900100: They sold me a MoneyPak and I couldn't get it to work. I couldn't get a live person on the phone if my life depended on it. I finally got a refund by check today because they sold me a defective product. I was beginning to think the problem was me but I received a check that was short the fee. What the ____ did I pay the fee for just to get a refund short the fee.

I made an on line purchase from Walmart. When I I went to pick up my order I was told that it was not in stock. The charge already appeared on my card as pending. That was 8 days ago and the charge is still there. You can't dispute a pending charge. You can't talk to a real person, and forget about emailing them. It is so frustrating!

All issues and/or concerns have been updated with this company.

I have been using Green Dot for quite sometime and earlier this week I noticed some unauthorized charges on my card. I filed out the dispute forms as required then I received an email from Green Dot that says I've gotta wait 10 days to find out IF they're gonna give me money back. You can't reach anyone by phone and on Facebook messenger they don't respond to your messages... We're in the midst of a PANDEMIC. I'm out of work. We were given money from the government aka stimulus checks. I need my money back today. I have 4 kids to feed and rent is due. This is absolutely ridiculous.

I wished I could give them ZERO STAR. I am advising everyone to stay away from this "Green Dot" Bank thing. This is a total scamming. They push you to sign for the account and if is there any issue you will not or never get live help. Their site is completely rudimentary where everything is laid out to discourage tp get the service you deserved. They also charge you unnecessary fees, difficult to close your account. Please do not purchase their prepaid card in the store such as Walmart. It is not a prepaid card. They use it to force you to open an account with them so that they can scam you. BLUF - Stay way from Green Dot Prepaid Card and all their product. SCAMMERS.

Do not. I repeat. Do not do any business with Green Dot Prepaid Debit Cards! I have recently had to hire a lawyer too in order to begin my lawsuit against green dot bank after gathering proof of theft and I'm talking real thefts done by them, not mistakenly nor by errors, I mean like they have been straight up robbing my money out of my account using their “pending transactions” tactic.

You have me locked out of my prepaid card. When I try to unlock it, my information doesn’t go through. Your company has my tax refund. I've spent weeks trying to get a hold of a human being to talk to because your automated system does nothing. You have my money and you’re keeping it from me by not helping me.

I have loved using my Green Dot card. The only issue I've had was trying to deposit my State tax refund check using my camera. I was informed I have not had enough history. I've been with green dot for over a year. Other than that 1 issue, I'm very pleased.

I got a Green Dot card online. Was told my account info and was approved and a card was on its way. While waiting to receive the card I was giving the account info and was told that you can begin receiving funds. I now have 3 going on 4 weeks of unemployment on the account and I'm STILL waiting on a card first card waited 10 days called and was told the 2nd card would be sent out FedEx and would receive in 3 days.

Prepaid debit card accounts. You have to pay $4.00 -$5.00 for the card when you first load funds. There is also an minimum load amount on top of that fee. Also includes monthly "maintenance fees" charges that will continue to charge you every month. People don't realise that after you drain the card up and even if you have no account activity, If you do not think to deactivate your account a negative balance will continue to accumulate. The bank is all online so there is nothing physical that they even maintain. It's sneaky and unfair. And it's probably effecting my credit after I've opened an additional 5 of these card accounts in my name. It's sad that it is cheaper to just pay for a new card than it is to find a place to charge me another 5.00 reload fee and then still need to pay off the negative balance from the original card.

The customer service is terrible. I have money in my account which Green Dot locked my account with no given NOTICE. I have been calling and calling to get my money out of the closed account and they do not answer!! It has been weeks now!! Most definitely suing.

On April 7th 2020 I opened an account to have the stimulus deposited. It did deposit but I cant access a dime. They said 5-7 days to receive the card and it's business day 12 and I cannot reach a person despite calling at least 50 times. The automated menu keeps saying they are making my card for the past 5 days. I need this money.

Total scam. When I filed my 2019 tax return with Tax Slayer I chose a debit card through Green Dot bank. I can’t get my money at all for my federal tax return. I call no answer, online locked also. It’s $7.95 each month unless you deposit a $1000.00 a month. How can I do business with a bank that has me locked out. No one in my community honors Green dot. Walmart did now they stopped honoring Green Dot at their in store ATM. The worst part is now they have my Federal stimulus check. So now they have scammed me for twice on Federal money that I earned as a taxpayer and now the Covid stimulus check. I have told person after person how crooked they are. Most people all were aware of this scandalous false malicious so called an FDIC bank. Even scamming the Federal government.

I can't get nobody live on Greendot. I've gotten married and need to change my last name. I have direct deposits coming in my new laaast name. I don't want them sent back. I can't find a email address either.

I've been with GreenDot card since 2019 February. I have used my card and pay the annual fee and never received it. I'm not understanding why I never got it back in February but I was fine with that because they only weighs one of my $10 fees for the month. So I figured it would get pushed back a month, now I can count and it is April 18th which would have made me well over my annual. I never received $250 that I was supposed to get from them. I figured okay since the day is the 18th and it makes my 12 months let me pay my $10 fee to my card and see if they will give me my money.

I have a right (Freedom of Speech) to share my factual experience so here it is from start to finish. I had filed a complaint and Green Dot basically responded with they had tried calling me to discuss a resolution, couldn't get a hold of me, and that was that. Initial Complaint: My daughter was charged unknown maintenance fees. Contacted customer service; they did nothing about it. My daughter, who is currently 16 years old, needed a way to use her $60 debit card that she received as a gift and she recommended Green Dot. So, I signed her up on the mobile app but neither of us realized that she'd be charged a monthly fee of $7.95, even when there was no balance.

I can not recommend this card or any like it. Customer service on a locked for two weeks card. I shouldn't have had my income tax come to them. They pretty much stole my tax check. Nothing but computer generated spiel. STAY AWAY is my review.

Someone opened a account in my name in order to steal my taxes. I found out about it and contacted Green Dot fraud unit on March 18, 2020. I was told to email them my ID and rental agreement and I would receive a check in the mail in 10 days which didn't happen. I called back on the 5th of April and was told it wasn't process and she was processing it and to give it another 2 weeks. A supervisor called me in the 8th of April and told me it was process and to expect it in two weeks. I called back today. April 16, 2020 and was told I won't be getting my check by mail and to contact IRS. Green dot been holding my taxes for a month and been giving me the runaround.

Before the Covid-19 breakout I was 100% satisfied with Green Dot. Now it's -100%. A week before the covid-19 outbreak my card was hacked and purchases I did not make started appearing. I called in they put a block on my card and sent me a new one. A week later the new card arrives but will not activate. I try to call in and over the next week I spend an average of 3 hours on hold. Now if you call you get a recording that say to get o online. When you get online a screen pops up telling you to call. The app is no longer working. I have sent dozens of emails with no response. Best part is they are still charging the monthly fee. DO NOT use Green Dot EVER!!!! As soon as I can I am getting my money off that card and going to a trustworthy and dependable bank. These guys are complete thieves and should NOT be trusted with a single penny.

There is no way to talk to a live person. I did not receive my card and the only way to get another card was with the last 4 numbers of a card I did not get. I have filed multiple complaints with federal agencies and sent multiple emails to green dot and still no response. They have my stimulus payment. DO NOT use this company!! I would give them a zero but this site won't let me.

I funded my account to receive their advertised 3% and haven't received the debit/atm card. I could not find any option to get my money back if needed so I did not fund the account any further. All efforts to find out how to get my money have gone unanswered. I have tried email and got autorepsonse saying they will reply. All telephone calls are not answered and if select a option the phone call dies. This appears to be a willfull action on their part to make it almost impossible to get money back. I will file complaint with state and federal banking authorities.

I haven't been able to log into my account since 4/12/2020. I don't know my balance, I can't use it to go purchase food, etc... we are quarantined in the house, and I the head of household can't even get us dinner because I can't use my card, my Green Dot card that my direct deposit was just put on. You can't call into the company, you can't email the company, I just feel robbed. If I don't get to my money by some point today, I am calling a lawyer!!!!

I do not recommend using this card at all. My experience has been stressful and very concerning. They are always having technical difficulties both online and via phone, not giving you access to your funds or to view your account. When you are trusting a company with your money, you want to make sure they provide you the best services ensuring that you can trust them with your funds, and I don't feel as though I want to trust this company because they are too risky.

Please think twice before you use this bank. Consider all other options and go with one of those. Accounts are easily hacked. You will just be told to change log in information. No new card. They delete comments from posts. The app constantly crashes leaving you with no access to money. They won't reply to messenger. Very very shady corporation.

After one week of buying Green Dot card my account was locked for no reason. It's been 1 month. I can not talk or even know any thing about my account. They locked my app. They blocked my number. My money is gone. They are professional thefts. Every where you read review you found people going crazy. Soon this bank will go bankrupt and take all this money and account on hold so it's up to you. I gave you a honest review.

For 4 days I've been trying to access my cash through the ATM and it will not let me get a penny. It says I reached my ATM cash limit which is ridiculous because I haven't got any money out of ATM. You can't reach anybody on the phone because that number just brings you through the automated crap and will not let you pick any selection speak to a human. I've tried every combination. Your email they do not answer you but yet I still cannot access the cash in my account and I am one of thousands of people having this issue currently. This is so wrong.

The customer service sucks. They can't help with anything. I have been waiting on a new card for 2 weeks now and the only thing they can say to me is that there is nothing they can do until I receive the new card. I have bills that are due and can't access my money. I have called everyday and now the number on the back of the card will not allow me to talk to anyone. I have called every number for Green Dot and it's the same message on all of them without a option to speak to anyone. I'm about to be evicted, and bills are steady piling up. I don't know what else I can do. I have emailed green dot and they won't even write back. If something goes wrong with your account customer service can't do anything.

I get 2 Green Dot ($1000) cards while I was traveling for work without my id. I make 1 purchase then they blocked my card. I had to go to the state my id was from and got stuck here with no money and losted my job because I can't get my money out my account because they want verify which should have never been blocked my account. I'm on the streets of Chicago and I live in Miami and I sent even the receipts to them just give me my money that I put on the card, as the contract states if you can verify then I should be able to spend to money that I put on the card. I NEED HELP, PLEASE.

I checked my email and Green Dot sent me someone else account and routing number then said they made a mistake. I do NOT trust them at all now because my money has been disappearing and that's probably why.. I'd have a lawsuit against them if it was my stuff but who knows. My stuff has probably went into someone else email as well. Be careful please..

Do not do business with this bank. They are liars and thieves. I got an email from them 2 days ago that my SSA check was received but no money. I called them and they keep tell they haven't received anything from SSN even though I have an email stating they have and SSN says they have. So evidently they stole my money. When I ask to speak to a supervisor they hang up on me. SSN is tracing it and will probably initiate a fraud complaint. I'm calling the local law enforcement and filing a police report. Beware do not use this bank for anything. You will be lied to at every point.

Card has been locked for a month now. Was told to call back and it would be unblocked but no one never picks up the phone when you call ever. It’s always a automated service. I’ve missed out on income tax and two paychecks because of this. I’ve called and emailed with no help. The banks are not closed because of the corona virus. This is ridiculous. I don’t recommend anyone to use Green Dot ever!

I've been unable to access my Green Dot account and my ATM card is an active. I spent 9 hours on the phone with Green Dot on hold eye contact in my messenger. They told me they get right back to me at 9. Now it's 9:00 at night if green. If listening please turn my account back on. I've been with this company for well over a year no issues whatsoever until today. Thank you.

Not 1 hr after buying card and loading 400 dollars, $320 (thanks to United Airlines screw up lol), has been pending and I still haven't received my money back on my card. I've also on 3 occasions spent just under 2 hrs on the phone waiting for a live agent and not one time have I talked to anyone. I will if I do not receive my funds within the time I should on pending transaction will take legal action....

I like that with Green Dot, I pretty much have my account at hand any time because of the app.

I been calling Green Dot since Thursday. I am unable to use my card. My monthly Bills is being rejected. Been on hold for more than 4 hours no one answers. I sent messages on Messenger and Twitter. Unable to chat online. Green dot this is unacceptable you will hear from my lawyer. I am unable to pay my Bills. And no response from your shady company.

Green Dot is the only card that I can easily reload. Plus, I live right next to a store that reloads easily and it’s easy to get my refund sent to it. Other than that, I will be burning and melting my Green Dot card. They are kind of unreasonable with charging that high of a card fee especially when you got people using it who have low income. It takes $5 to get us bread, lunch meat and some ramen easily. But that $5 is being taken away to pay for a card fee. So, that hurts a lot of families including people like myself. They keep charging that fee every single month but if the fee doesn't go through the first month, it’s not gonna go through the second or the third. I go paycheck to paycheck and sometimes because of them, I don’t have money left over to even get myself food. I went two weeks without food where I was eating junk food. So, I’m not happy with Green Dot and they can go bye-bye.

Green Dot is the greatest thing ever. It’s much easier to bank with and I get no late fees, hidden fees or phone calls. The alert message telling me how much is in my account is always on time. However, the app is very confusing so I gave it up and use the phone instead. The direct deposit comes right on time and comes a day early. It also helps me keep my money in order. I'm so happy with Green Dot.

First let me say, I've had a GD card for years with no issues. Starting 03.01.2020 the institution disappeared - I have DD and put in for new card and have yet to receive it. FDIC. CONTACT FED RESERVE **.

Green Dot would be good for people. I would tell others to get it. It could take care of everything one needs. There are no restrictions on it. Sometimes, getting my money from reloading might be a day late but other than that, everything is good.

My GreenDot card helps me 'cause I can save money on it. Instead of always just walking with cash, I can put the cash on my card by going to reload locations such as Walmart. Using these locations has been really simple. I would like to put more money on my card though. Even so, I've already told my brothers about it.

I had been using a different card and someone had taken $600 off of it. When I reported it, they canceled my card and completely shut it down. They ended up sending me a check of what was left on my card. I wasn't gonna deal with those people anymore and I had heard great reviews about Green Dot. I had used them five years ago and had a great experience, so I came back. I use the card for direct deposit from my job and it’s really easy to load up my card. It’s super easy to find a place to load cash onto it if I have a bigger bill. I’m a server, so most of my money is in cash tips and my little bit of a check gets deposited.

I like not dealing with the bank. I was getting my paychecks put on the Green Dot card and it's easy to use. Also, I have the app where I can check my balance. A lot of times when you're out and about, you lose track of your money. So I can always go back, pull it up, and look.

I made a bill payment online with Turbo card March 2, 2020, to someone I trust in the amount of four-thousand dollars. Turbo did not issue the four-thousand dollar payment on the date turbo said that they would which was March 10, 2020. The person I tried to send the money to has shown me their online banking and has Contacted their bank in front of me, so I contacted turbo card support. First, they said give them two days then I asked to speak with a supervisor because my money should just be released back to me if they didn't give it to the person that I told turbo to give it to. The supervisor said, "Your money will be on your card in five days Tuesday, March 17th, 2020."

I recently ordered a Green Dot debit card to use with my tax refund. Well the card came up missing and tried to order a new one. Well you can't ever get to anyone to request a new card. I tried to send money to 2 different bank accounts and then tried sending money to my phone number. So I receive a text saying I received the money by phone but still won't let you send it to a bank account or another debit card. You have 3 options to get the money. Buy another green dot card, Walmart Money Card or a Go Bank card. I chose the walmart money card which I bet is issued by green dot. So I buy the card and go to register it and it says at this time your name and info cannot be verified. So I still have no way to get the money. The text green dot sent saying I have received money doesn't even have a cancel transaction option. This bank is awful.

I purchased a camera lens yesterday from Amazon and an initial hold of $230 was placed on my account which sends normal. However, about 12hrs later, ANOTHER hold of $230 hit my account and shortly afterwards, Amazon tried to charge the correct amount of $246 to ship the lens but the 2nd hold charge took my account to $22 so the actual "charge" of $246 couldn't go through. So, I contacted Amazon and they said to contact Green Dot so I called Green Dot and they were completely useless and refused to do anything even though there's NO reason for the 2nd hold charge. Furthermore, Green Dot said it will take 2 damn weeks for the pending charges to go away so now I'm out of almost $500 for the next 2 weeks!!!

The card is pretty convenient to load. I can share money with other Green Dot users and withdraw money when I need it. I usually go through places like CVS to reload.

One of my girl friends told me about Green Dot and I’m good with it. I get my check deposits on it. Also, I get the direct deposit and I can reload and purchase online. The vault is cool too. At first, I wasn’t able to use the cash app. Now, if my kids are doing something and I wanted to, I could pay via the cash app. I'm happy.

I like Green Dot. I like that I get paid two days early. I also have it hooked up to my phone, so if I don’t have my card on me, I can use my phone to scan it.

I bought this visa card from Walmart thinking it's just a visa card. It deducted $7 for service which I was not aware of. Now I want to cancel/deactivate it & I don’t find an option to do that. On customer care number there is no Live person. Only recorded messages are there. On website or in app I do not find any link to deactivate. I don’t want any further bill on this card. Please help me.

My card was compromised on 02/24/20. I filed a dispute the same day, and I sent an email with other information requested. I was then told it would take 10 business days for a response. I called on the 6th which was the 10th business day and I immediately asked to be transferred to the dispute department. “Roxie” answered the phone and asked for my card number and phone number. I provided all of the correct information, and was told some bs talking about that isn’t the phone number on file. Which is bullcrap considering that’s the number that I always use. I then asked for a manager and was told that since she was unable to validate my account that I was unable to speak to a manager. What the freak!!!!

I got a prepaid card for my tax refund, I received the card promptly by mail and was thinking this will go great. My funds were loaded a day early. Awesome right!? Then next thing I know I had someone fraudulently use my card and they got into the online account so I had no way of checking anything. I called. They said they would issue a new card. They did and I called back to make sure this card would be secure.

I went with Green Dot mostly for my prepaid. I got an unlimited one for online and it helped save a couple of bucks while I pay bills and everything else online. Also, I'm able to keep track of my finances through the app, which I like for the most part. The only thing is I have two different Green card accounts and it would be nice if I could transfer money between the two of them. Other than that, I don't have to worry about carrying cash and I get paid on Thursdays instead of Fridays like everyone else. Also, the vault came in really handy when I lost my wallet one time. I was able to go in, put all my money in the vault, and give it a day while looking for it. And if not, no one could touch my money if they got my wallet.

I rented a UHAUL using my Greendot Card, UHAUL put a hold of 52.40 on card and charged me 65.40, two days later the 65.40 was taken from my Green Dot account.. perfect. The 52.40 hold was released.. but there is another 88.80 "pending" charge from UHAUL. I called Green Dot to see if they are holding more. They told me no, UHAUL made another transaction, call UHAUL. I did, UHAUL customer service assured me no other transactions, and offered me to go to the place I rented and they would physically show me a search of my card...which they did.

I've had been using my Green Dot reloadable prepaid card for 2 years. I have not had a problem in 2 years! I have even had my tax returns directly deposited onto my account without any issues for the last 2 years! Today I went to go reload my card again at Cumberland Farms in Hyannis Massachusetts. I do this often probably five to six times a week! The lady working scanned the wrong GreenDot Reload card or she scanned activate a GreenDot card?? I have no idea what she scanned. She had so many prepaid activating Reload cards behind her register she was so confused! All I know is she didn't scan the card she was supposed to to get the money into my account! She made a big mistake! I have no idea where she put all my cash I just handed her!! The funds did not go into my account!

I've been able to manage my finances by checking the app every day. It’s not difficult to navigate. Also, I use the direct deposit and it comes a day earlier. And there's an end-of-the-year cash reward where you accumulate $100 by spending money.

My Green Dot helps me out. I use it to pay my bills. And I can get my check direct deposited to it two days earlier. It was also cheaper than other prepaid card providers. I like the Vault. It helps me save money. I’ve got a couple of friends who have gotten Green Dot because of me.

I like how my GreenDot card is accessible and easy. I use their app too and I've found it convenient. I'm very happy with my GreenDot.

I had an account with Navy Federal, but I’ve been having trouble with them unlocking my account after the court had taken off the hold on it. I’m still fighting with them. Green Dot seemed like an easy and faster way to get my checks cashed to me. It’s also easier to not want to use the money I have in there. I’m a delivery driver for Jimmy Johns and I get paid in tips and in checks. I use the checks in my account to pay off bills because I have the card. And then, the cash, I use for everything else.

With Green Dot, I can order stuff online, but I don't like the fact that it charges me for certain things. I’m probably gonna end up changing later on, but It does what I need.

The Green Dot app is great and I like it. It's convenient and it's easier than calling an 800 number to check stuff. But I need a new card. The magnetic strip is going bad. Other than that, I'm good.

I've heard from a lot of people who've had the Green Dot card that it's reliable. I decided to get it and use it for direct deposit and usually, I just keep that money in there. Everything's been fine and they're fast when it comes to direct deposit.

This card is great until you have to contact them or have issues with unscrupulous merchants. I've have had this card almost a year with the annual cash back option. 4/2019 when I purchased the card it had a cash back offer of $250 by 10/2019. I met all of the requirements and met the goal of $250, all I had to do was wait until the anniversary date in 4/2020. Come 12/2020 when I signed into my account it said my cash back reward is now $100. What changed? I called to find out what the issue was and was told they'd research it. A couple of days later I received an email stating they didn't see anything wrong with the card and that I may continue to use it.

I got my Green Dot for a birthday present a couple of years back and got a letter in the mail about the personalized card. So I ordered the personalized card and I've been using it ever since. And I like it a lot. I love the app too. The app makes it so easy, with the Stash, for the Vault and going into the savings account, not like exactly having to have a separate savings account like a bank, but it's just all right there and you can move the money without having to wait. And doing my instant direct deposit with my work is awesome too. I get my check two days early. It's fantastic and that's really easy as well. And the fees aren't that bad for everything that you get with the card. It's an awesome card. I like it more than a bank here, even though there's no local branch. It's just a lot easier and more convenient.

I started with Green Dot for the ease of starting a new one without going to a traditional bank. I use the direct deposit and get paid two days earlier, which is my favorite part. When I lost my card, I filed that online. But it would be great to have more ATMs where you could go withdraw money from that doesn't charge as much.

Green Dot has allowed me to get a direct deposit, which I like. And sometimes, the direct deposit comes in a little bit earlier. Also, it is reusable. But I don’t like the fee every month because I’m a single parent and don’t make very much money to have that. However, I might still recommend it.

I've always used Green Dot for holding extra monies and paying some of my bills. Recently I bought a Green Dot Visa card at my local Walgreens. I did my taxes and made a direct deposit on just said card. My taxes of $9,360 was deposited onto my card. The problem is I never received my personalized card in the mail. I ordered another one and I'm still waiting for it. But because of this I have no way to access my funds or should I say my "available" balance. Which nation in call it because it is not available without my personalized card. I have recently lost my husband and a tragic accident and he left behind two small children that I'm alone to care for. We also lost our home because of the death. Now I'm sitting here scrounging for change not knowing what's going to be the next meal for my kids all because I chose to use Green. For my tax refund. I will never use Green Dot again or any associated brand.

My cousin has Green Dot and she was telling me about it. She said how she gets her check earlier than what my regular bank did. It helped out with me getting my check a day earlier than what I normally did. I like that our money went in and they don't charge me anything.

I've been with Green Dot for almost two years now and my finances has been a lot better because I don't have overdraft and I don't have to pay all that money now because it is more controlled. So I save a lot of money. The card is really easy to use. I love that you can go online and see all of your information. I have the app on my phone so it’s really, really, really helpful. You can see everything right there. Every time I call, they’re always friendly and they help me out a lot. But I don’t have to call a lot because Green Dot is a really, really easy card to have. I had CARD.com before and my information was hacked into. I didn’t like that at all because they took my whole check. But I haven’t had any issues with Green Dot since I’ve had it and I like the security of it.

I have had direct deposit for 4 years. My paycheck and my IRS refund. On 02/26/2020 they returned my IRS refund for apparent no reason other than address different. When I called to speak with them after being on hold over 2 hours, the rep was rude and hung up on me. He verified the information was correct but he was not willing at all to fix it. I will be closing this card and finding another company to handle my business from now on.

I've used Green Dot for a year to test it out and it was convenient for keeping money separate or to put aside savings. I've used it online and for bill pay. I've also used direct deposit, which was pretty easy. When I lost a card, they charged me $5 to get a new card, which was was a little frustrating. I didn’t like that. However, they have a cashback feature. They kinda put away a little every month, and then you get some cash back at the end of the year.

I got the Green Dot prepaid card to do some online purchases. Had good luck with it until l started loading larger amounts. They locked my card and froze the money on it. I was never able to get my documents uploaded. That was 2 yrs ago and I'm still trying.

The Green Dot app has helped a lot. With it, I can see my transactions. It also notifies me. My husband and I used to use NetSpend, but they had so many fees so we decided to stay with Green Dot. Although we would switch back and forth, they are way better. We've always had dispute problems with all the other cards we've had, but we've never had that with Green Dot. And when we get paid, we get paid early.

The Green Dot app is about all I use. With it, you could see how much is there. Other than that, the app doesn’t work. If you need to dispute something, you can’t because it doesn’t ever work. Sometimes when you wanna go look at how much is on there, you can’t because the app isn’t working. And when I interacted with the customer service, it took forever. And they were not really too helpful. Moreover, everything Green Dot charges is a little absurd.

I do the 12-month thing with Green Dot where you can reach a $100 bonus every 12 months. I've already received one and in six months, I'm up for another one. There was one problem I had with Green Dot though. When I lost my card, it took them almost 10 days to get me another card. My money was tied up for almost 10 days. I couldn't do anything. It was crazy. It was unacceptable. My wife was saying I should get an account at a real bank. But this is a real bank, I guess. Plus the reps did what they could do. That was pretty much the policy or the procedure and there wasn't much they could do. So I just had to deal with it.

I liked the fact that, with Green Card, they said I could get paid up to two days sooner, then also that I could do the earning. Once you spend so much, if you shop online or you shop through certain apps, you earn money. But you have to wait 12 months then once the 12 months -- you get to cash out the $100. That’s super amazing. I really like it. It is very beneficial. I already cashed out and it was around my niece’s baby shower so I was able to really go all out on her. So it’s pretty cool. I’m on my seventh month now.

I have had the Green Dot card for almost 6 months. I kept it for an easy ways to transfer my Paypal funds to one account so I can store it all on one easy card. I recently received many funds from friends for an emergency. I piled all my funds in about 260.00 into the card. In my move, I had been in and out of my current location, and all around the city. I must have dropped the spare wallet from my wheel chair somewhere local, because once I did a final check and see what funds I had pooled together I see that I had no funds.

My coworker had Green Dot and she told me it’s good. She gets her paycheck a day before and she also told me that if you pay some bills online and if you go to some retail stores and buy some stuff, you would get cashback. I found that cool and it’s pretty convenient for me, so I went and opened an account. Even though it’s just a checking, we’re able to save and put away money if we wanted to and then it would be locked. If I just received my taxes and I put my taxes into the saved part, it would be helpful because that way, I don’t have to go through all that hard stuff with changing. If I wanted to take money out, I’d have to go to the bank and transfer it. Green Dot is way better and easier for me.

I’ve been with Green Dot for some years. It was convenient. I got my check earlier than most people, so that was a benefit. I had a situation where I was getting $10 taken off my account every two days and I didn’t know the reason why or how it was going—it was just saying like Microsoft. I noticed it in my transaction list. It happened frequently in 2019, throughout the summer and throughout the winter. It kinda stopped, so I never said anything about it. I didn’t think it was gonna be refunded at all, so I didn’t wanna waste my time.

No news on transaction dispute. It has been 10 business day. I can not talk to anyone. Every time I call get disconnected. I am a single mother. The funds taken from my card has put a bad strain on the past 2 weeks.. I just want funds to be refunded and whoever did it prosecuted..

I had a refund of $70 from a passport agency that I paid Jan 17th but no longer needed their services. Was told that I would have a refund in my account 3-7 business days. It's been 3 weeks. When I contacted Green Dot Bank after a wait of 2hr I finally got someone. I explained my concerns and noted that I keep copies of my all transaction and highlighted where the $70 was taken out but nothing was deposited after the 7th day..They told me the refund was deposited in my account the next day Jan 18th. I know that's a lie cause I been checking everyday for my refund and I don't see any Transaction for that Refund so I asked that he email me a copy of that transaction cause I don't see that on my end. Greendot explained that it was and nothing they could do then hang up. Passport agency explained that my refund was released within the 3-7 business days as promised and I should contact my bank.. Smh.

I have used Green Dot for years until recently. I will never use them or their MoneyPaks again. I purchased a $300 moneypak and was never able to use it. I called customer service and was promised a refund in the mail. After calling daily to check on it, Now they are saying it was added to someone else's account. This is devastating for me. I filled out all their forms including the fraud form only to be told I must have shared my info with someone! This is wrong. The only people I have shared my info with was their customer service! Beware of this company! Never Again.

I like My Green Dot card as it's very convenient. I like the fact that I can use the app and keep an eye on my money. If I have bills that are connected to my card, I can see when it is taken out so I won’t double pay for it. The direct deposit is good too and I like it as well because I could see the history like exactly when it goes in and how much it is.

Green Dot has done pissed me off.... My company issues Money Network cards for our paychecks.... With the company issued card I received my check at 9pm Monday night. Technically payday is Tuesday but I've been getting my check on Monday night. I just switched to green dot because they advertise get paid 2 days earlier etc.. Here it is 142am Tuesday and still no check. I should have just stayed with money network. Green dot charges monthly fees and additional atm fees and they do not pay early in fact they pay LATE. I urge anyone who uses green dot to get away from it asap. Not to mention they do not tell you there is a pending deposit.