Discover Reviews

I have been a customer for over 30 years and have never been so irritated at Discover. They've charged me retro-active interest rate fees for signing up for promotions and now, a few years later, when the balances are not paid off in full due to them charging me these extra rates, they say that they can't do anything to help me. They say that I signed up for these promotions and therefore, I agreed to the terms. Yes, I agreed to a promotional term but not to paying whatever interest rates they want for an unspecified amount of time. They are ripping me off with charging these crazy interest rates and then acting like it's my fault that the balance is not paid off. I have never had a credit card company do this and am not sure how Discover can do this to a long time customer. Stay away from Discover!

I have automatic payments set up but apparently Discover thought it was cool to be like "Automatic payments + minimum due" so I ended up paying $242 instead of $130 which was what I scheduled. I have payments set up according to my budget. This really screws me over and caused my bank to overdraft. I managed to find out how to fix it but I am really mad about Discover doing this to me so when I pay off my balance I am closing the account.

Discover is a real scam, I am canceling my card. For years they take money that I never allowed the transactions. They have a strategy: the balance in the application is never updated so I get surprised with amounts to pay that I have no idea where they came from. It’s late so you can’t track. Also, the dispute is never an option. They make you tired. I called to say DO NOT ALLOW ANY MORE TRANSACTIONS. They said, "It’s not at our level." They reported wrong Information to Experian bureau credit and they said I have to call the bureau directly Experian to escalate. They are AGAINST their customers and not working in their favors.

Discover's dispute resolution process is awful. One of the main reasons to give your business to a credit card is to ensure that in the event you have an unauthorized or problematic transaction, the credit card company has your back. Discover does not have your (the consumer's) back. I initiated a dispute because a merchant failed to provide goods that I had paid for. I spoke to a Discovery agent, explained what happened, and the agent agree I had been wronged. The charge was reversed.

Discover advertises that you are not responsible for fraudulent charges. I have been a card holder for close to twenty years. Every billing dispute (about 4 now) has been denied by Discover. This company is "in bed" with merchants and puts their interests over their cardholders. I am still getting charged by a merchant after I put a freeze on my card and canceled my card! My experience has been a never ending nightmare.

Beware!!! Discover offered me a secured card. I gave them my account information and allowed them to take 1000.00 from me. They took the money from my bank and mailed me a card. I activated it and set it all up. A few days later I tried to use it and couldn't. When I called they said I needed to wait for an email because they needed to confirm my information. The email didn't come. I called again and was told this time that I need to complete tax documentation so they could verify my tax information as to my earnings. I cancelled my card which was not useable and was told that I have to wait for 2 billing cycles plus 7 days to get the funds back and the funds would be in the form of a check.

Terrible. Passwords don't work, and they do not apply payments to principal on credit card balance. All goes to interest which went up every month and balance never went down. Discover later tried to sue us out of spite for debt collection. Stay away!!

I sent two separate ACH contributions to my Roth IRA. Immediately after submitting the contributions, I discovered that I was not legally able to submit any funds to my Roth IRA for 2024 and 2025 and contacted Discover to see if the transactions could be stopped but was told that they couldn't. I advised Discover that these payments were considered excess contributions and was told by a Discover agent to submit two separate "IRA Distribution Form for Traditional, Roth, and SIMPLE IRAs" forms and to complete the "Correction of Excess Contribution for Tax Year" section of the form for 2024 and 2025.

Discover card customer service does not know anything that the customer are requesting, customer service agents need to be more trained in customer care instead of saying "sorry for that". I was on the phone with various agents and none can answer my direct questions,.

Stay away from Discover. I fell on hard times after being laid off and had to resort to a debt consolidation agency to pay my bills. Apparently Discover does not work with them and decided to send my account to collections and then proceed to take me to court for it. I was not informed of a court date or anything about it. Now they put a garnishment on my bank account that doesn't leave me enough money to pay my rent or get food for my kids. I have tried calling them and asked if we could work this out through payments but never got an answer. I am also a disabled veteran. They are a horrible company and they do not care about anyone, they just care about money.

This is the worst bank!!! Do you notice they do not have even reviews on Google???? They closed my account stating that they sent email to verify account - not a single email was sent. Customer protection department is a joke! They are never on the side of the customer!!!! Very are rude!!!! Terrible, never back again!

I've been a long time Discover customer--15 plus years. I saw an ad for DiscoverIT card with intro offer of zero interest rates and an especially great transfer offer of zero percent interest rate for 18 months. I applied and immediately approved. I read the terms and conditions very carefully before activating my new card and there is NOTHING, I repeat NOTHING about transfers between Discover products. I tried to transfer my balance from long term Discover card to my new Discover IT card and was told NO, NO, NO. I asked where to find "fine print" where it states that I cannot transfer balances between Discover products and customer service reached a road block. I will close all Discover products and take my fantastic credit to Chase or another bank that appreciates my business. I AM DONE WITH DISCOVER!!!!

I recently "discovered" that Discover Card is not pro-customer. If you have a dispute about a charge, don't bother disputing it. The Boston Globe charged me for a renewal before the renewal date deadline, so I disputed it because I planned on canceling. I wasted time disputing the charge and, somehow, Discover sided with the Boston Globe. They gave me zero insight about why they decided to side with them. In fact, in their denial statement, they actually said, "We also attempted to obtain transaction records from the Boston Globe," but were unable to do so. Why that is my fault, I have no idea. And this is from a loyal customer who has had a Discover Card for nearly twenty years. I would never get a credit card through them again, and you shouldn't either.

Discover will do a thing where you pay "x" amount of money to stay within your credit utilization range. They will then say they've gotten your payment (while keeping the right amount of money until it processes) and then you'll have to wait for an extended amount of days for things to catch up on record (balance & available credit update). Then suddenly, they will send all your money back and also say you owe more money than before. This will immediately impact your credit score within 3-5 days; but remember you must wait "x" amount of business days for it to reprocess. Then when you try and pay it off it will say you're not allowed to pay it off unless you risk eating your credit line. When you call customer service they tell you all the things you'd like to hear as a concerned customer, but they give vague solutions and nothing actually gets done.

Beware! Do not use Discover! I have had to make several disputes and they are absolutely horrible to deal with. If you have any issues they will not refund your money. I always thought I was protected by them but I was not. Do NOT use discover. Very scary to not be protected.

Very nice customer service. I liked the rewards. However, after three months of having a card, they asked for my tax transcripts from the IRS for two years, under the guise of identity verification. To make matters worse, they want me to release my tax returns to Equifax! Shameful. My tax returns have all my businesses' information and my children's SS#. What the heck. That is a crazy invasion of privacy. And they said the government requires them to verify my identity so they use tax transcripts. Discover, there are other ways to verify my identity other than asking for my tax transcripts months into having a card with you. Keep in mind they also asked for my driver's license, which I gladly shared. Disgrace excuse to data mine.

I would give zero stars if I could. I should know better with Discover. I should’ve taken a screenshot of the one time payment I made. They ended up just taking it out of the wrong account and said that I made the error. No coz that account doesn’t have that type of money in it. I’m done with discover. Paying the card off and closing the card. They always blame the customer whenever they make mistakes!!!!

They don't fix their technical problems. I filed a dispute for $317.98, and closed it days later when I finally got refunded. But there are STILL 2 credits on my account. It's ridiculous. No one seems to know what to do. No knowledge, no nothing.

Dealing with Discover has been nothing short of a nightmare. Calls not returned, advice varied depending on who answers your call. No one available to assist especially on weekends. Discover is a company that lacks caring about their customers and works with third parties that leave people abandoned. I would strongly advise anyone to seek any other company that knows what customer support is all about and Discover is a company not worth your time and/or energy.

Let me start by saying I have had the Discover credit card for 17yr. I made a purchase that was over 2000.00. I contacted the seller 1 day after the purchase and said I wanted to return the product and understand there was a 14 day return policy. There was nothing on the receipt that stated the policy it was a question I asked at the time of purchase. The vendor provided his return address, and I shipped it back requiring a signature. I waited 2 weeks and heard nothing back when I made 2 attempts to contact the vendor. I then submitted a dispute. Ultimately, discover found the vendor in favor because they produced a "no return policy". I was told this is my issue to work it out with the vendor. No product and No money! GO WITH AMERICAN EXPRESS, THEY HAVE YOUR BACK NOT DISCOVER.

I have a Discover card. A merchant used it without my knowledge or permission. I am trying to contest it but no one will listen or help me. I spent hours writing letters and speaking on the phone with no solution.

Discover engages in deceptive marketing practices using 3rd party websites like motley fool, where they offer you sub par terms for the same cards they have on their website. So if you’re like me and you do a month of research on cards, select the one you want and when you decide to open the card you Google the card you want (Discover It Card in my case), the third-party offer comes first. When I called to rectify it I was bounced between departments for over a month, with promised callbacks to no avail. No person ever responded to me, not a supervisor, acquisitions or customer service.

Did it ever happened to you that you believed you get what you ordered and paid with your credit card? Well, Discover Card does not protect customers against unauthorized or wrong merchandise and charges to your account. It always will decide in favor of the merchant because you gave the credit card information.

NEVER AGAIN cutting up my card. Nasty people to deal with. They actually had the nerve when they owed me a refund 1497.00 from I return. They kept portion of it to pay down my balances without my permission and I DID NOT owe a payment to them. They didn't give a crap and got nasty. I told them that's fraud. I don't owe you anything except the minimum payment and not for 24 more days. They sent the rest of the money owed to me in a form of a check and 15 days later I open up the envelope from them and NO CHECK! They never put it in the envelope so I still don't have my money. Called them and again got nasty and said, "Are you sure you don't have it?" Really, letter said "1 of 4 pages" enclosed is your refund. No check and 3 pages of whatever is missing. Still no refund!!

This is the worst bank account I've ever had. Not only have I been with them for over 8 months, I can't Zella, and Venmo doesn't accept Discover. It takes over 3 days for a direct deposit to be cleared. Don't do it, worst online bank..

Buyers Beware! We have had a relationship with Discover for 35 years. We have used our credit card for most of our household expenses totaling around $3500 to $4000 per month. Our account has been in good standing the entire time BUT when asked to support us, Discover totally let us down. On 28 Oct 24 I telephoned Blue Host and spoke to a Joyce regarding my desire to transfer my web hosting of a nonprofit from I-Page to Blue Host. I gave her my email address and my Discover card number to charge $149.99 for a set-up fee and $466.20 for 3 years of service. She stated she sent me an email with a secret code to get started only the email did not come in. After several attempts my wife asked her to read the email address to us—yep, she had entered an incorrect email address. She said she could not change the address- even though she had just entered it a few minutes earlier.

Had a concert cancel on me, so they refunded the amount, once I've received the full refund of $440.00, Discover decided to reclaim 3 dollars of my Cashback bonus. Which I never received any Cashback for the original concert purchase, they took it from what I had earned this month from multiple different purchases.

I had a fraud transaction on my card. Bluesnap.com and shopklix.net. This place never credited my card for 159.95 they stole and Discover didn’t help me at all. Needless to say, discover USED to be good about fraud on my card. They are awful now. I will be closing this card.

Discover does not protect your credit card from scammers. They are not out for you and do not protect your money. My card got scammed. Unbeknownst to me, a total of $150 was taken from my bank account after a one time payment of $0.99 for what was supposed to be a fun online test (apparently a "subscription" was attached)).

Discover is not reliable. They have not returned my refund for $600 overpayment despite weekly call and follow up. We paid our loan after a month of taking it because of the high interest. When the check was mailed it was few days after payment date so the ACH payment was taken out. There was an over payment of $600, they took daily interest for about $500 in total for 15 days. A month after, my refund has not been delivered, they said post office lost it. I requested for ACH refund and they said, it is not an option. I requested for expedited check mailing and it is not an option as well. This bank needs to be penalized for its predatory practice. If consumer will be late for payment interest is imposed on us, if they failed to return the consumer's money, no interest is given, they can't even expedite nor ACH the refund. It is absurd, my payment is ACH. They expedite credit card delivery!!!

I had a mix up with one payment on my Discover personal loan and they immediately froze my credit card and reduced my limit by half. Very bad customer service. I am current on my payments and my accounts are still froze. Do not recommend Discover credit card.

By far, this Discover card and banking "services" are the absolute WORST I've ever encountered! Its site is constantly unavailable for user information and/or transactional use! My 'LOG IN' info is constantly rejected, and creating any replacement is cumbersome at best, if at all. Before its current owner, all worked unusually well, but with its takeover by the current one not at all. As a result, I'll be finding a more highly rated and effective banking and credit site. I DO CANNOT and WILL NOT RECOMMEND!

Discover is the worst credit card company ever!!! PURE GREED. Stay away from this predatory lending system. Fees are first and foremost. If you need money for an emergency, consider using the mafia before you go to Discover.

I was making the minimum payments on my account and the last few times that I paid they returned my money back and shut down my account without any notice. Then get a knock on the door with the sheriff at the door. Summons telling you that Discover is trying to take you to court. Worst credit company I’ve ever had! So stay with Capital One.

Terrible support and bank. Unprofessional agent. Would not recommend this bank. They are the worst. They are unhelpful and terrible to handle or solve the problems. I will plan to not use this bank anymore.

I have had my account for 4 years and have always been very happy with it. I have never been late or missed a payment; they raised my credit limit which was helpful to have available when my dog needed surgery. I purchased a home in June and used more of my credit (of which I have quite a bit) than I had in the past. Most of my open credit is unused and has been so for years. I don't close them because I don't want my score lowered.

Regardless of the evidence and/or documentation submitted regarding a dispute, Discover Card will always side with a fraudulent merchant, especially ** merchants who knowingly and deceptively misrepresent merchandise online.

Recently I had a dispute with a merchant regarding a charge on my Discover card. The merchant sells magazine subscriptions. They claimed that I had authorized automatic subscription renewals (seems to be how companies like that operate with the intention of cheating customers). I did no such thing and asked Discover to open a dispute.

I've had Discover for a very long time but it will be coming to an end. Discover disputes will always go in favor of the company which you purchase from unless you get a statement from them saying they will give you a credit back. How fair is it for me to dispute car labor done incorrectly on my vehicle, with a vehicle check from another company stating repairs are incorrect. Well Discover has rules that they still go with the other company and just squash their customers. I can't wait to pay off and close out this card 2025.

Nasty customer service. Super Higher fees. Dispute department is very bad. And and Apple Application sucks. To be avoided at all cost. Very very nasty people honestly. Do yourself a big favor and back up.

The credit card company Discover, should just be re-named a card shark. Their business practices are to draw you in and then if you get sick and can no longer work, they take you to court over and over again trying to get money out of someone who can't work. They prey on the innocent and show their evil when you are unable to pay it back. Stick to Capital One.

Terrible experience, the atms are not widely available so you have to pay a fee to withdraw money, you can't physically deposit any checks and the credit system is total garbage because they are an unsecured lender. Strongly do not recommend Discover.

Discover can’t follow through with their policies. I did a refer a friend and we never got our bonuses. When we called after three months, they said that we never did the process and they didn’t see any promotions. We were transferred 3 times then the woman said that she would go find help then she hung the phone up. They are low lives who simply cannot do their jobs. Why offer refer a friend, and not follow through. Pathetic customer service.

The worst credit card company I have ever encountered. Closed my account after being a card holder for 9 years due to not being able to verify my information because I was away on vacation when I received the letter and when I returned home it was too late. Also I do update my information on their app every tax season. I have attempted to contact them and they said there is nothing they can do. They have ruined my credit score.

This is a horrible Company to do business with. I filed a claim sometime early October against South Central Wildlife for $2,300 dollars. Discover credit my money back and when this company sent over whatever they had to send and the credit disappeared. I called Discover and they told me that I needed someone to come out and look at the attic and send over what they say I did that and sent them all the paperwork on October 28, 2024 and on October 31, 2024 the credit disappeared of $2,300 credit showed back up like they had received my paperwork.

I started out with $4,000 credit limit and automatically increased to $6,000 in 6 months. I hadn’t used this card in over a year and wanted a little activity on it. I used to pay my balance off, but 2 months ago I started paying the minimum balance and my payments automatically draft of my bank account now. Without any notice or reason, Discover decided that they were gonna drop my limit from $6,000 to $1,600. Dropped my credit score 24 points and I have NEVER made a late payment!!!

I spoke to a sweet lady this morning who was so helpful with every question I had, I wish I had got her name. My father recently passed away so I’ve been going back and forth to Las Vegas and forgot my card. She really made my morning today.

I have been trying to make a payment using a debit card but I either spend an inordinate amount of time in robo call hell, or speak with a representative that has no clue and sent back to robo call hell. Been trying for almost an hour to just pay my bill. Not sure how they stay in business.

We were on an extended vacation. The bill came and did not get paid because we were not there. I called as soon as we returned and because we have been loyal members 35+ years, she said it would be added to our next month's bill with a late charge and fees. I said fine. She checked our record and said it had been more than 10 years since the last late payment. Today we again are traveling and my card was refused. I called again. This time I am told the card can't be used because of the late payment. So here I stand at the hotel desk embarrassed. So being a loyal 35+ year member means nothing. Rules are rules. We will pay the bill when it comes and find a new credit card...Maybe Mastercard.

Their customer service sucks and seems they don't know what they are doing. Don't waste your time when they send offers. My recent experience with their application for personal loans was extremely bad and l have not had such an experience with any credit company. They sent me a letter after qualifying based on the online application and going through all the steps only to send me a letter after 48 hours that doesn't even applies to my situation. Their representatives simply don't know their job. L have advised myself accordingly.

Discover is an okay company to deal with as long as you are a robot. As for humans with real-life experience...RUN! I have (or I guess I should say had) a Discover account that they closed without my knowledge because they sent me a 'verification' that I did not respond to timely. Mind you, during the time period in question, I was in the hospital and incapacitated. I have never been late on a payment, not even during my hospitalization, but their response is "too bad" under no circumstances will my account be re-opened. I am making it my business to ensure know one that I know does business with Discover!

I have had a Discover Card 3 years. I had a company bill my card as an unauthorized charge. Discover agents were horrible, shut off my account, hung up on me. Management had to fix it. After several calls the issue was resolved and my information went to the complaint department

By far the worst credit card to use. They don’t take care of Business. They just keep passing on to someone else. I tried paying money on my daughter’s card so she could use on a trip. They said would be ready in two days. Now it’s been 1 week. She is already headed back from trip and still hasn’t gone through.

I am sooo LIVID right now!!! What I say from here I PRAY some very knowledgeable LAWYER views...This company just tried to charge me OVER 50% interest on my $8 balance!!!! I paid the account down to $10 owed, just because they did some flaky crap earlier, so to ensure they didn't ding my credit on $10..I paid $2...Just so happen to look and they tried to charge me $4.20 INTEREST ON $8!!!!

I opened an online CD with Discover. Their app was not able to facilitate the fund transfer from my bank (Chase). I had to transfer funds through other apps and after I funded the CD they changed the rate (to a significantly lower percentage). Then after being in the phone with a rep for 40 minutes, I was advised I could withdraw the funds for 7 days. When I called back on the 7th day to ask for the funds to be withdrawn and close the CD because they didn’t honor the rate I was offered when opening the CD, I was advised that the rep I originally spoke to had made a mistake and I wasn’t able to withdraw the funds for 61 days. Absolutely despicable business practices!!

Well, I received my statement the other day ending oct 4th. Due date is Nov 1st. Paid $400 on the Oct 10th. Shows pending online. But still shows I owe money on Nov 1st. Called them up. They said, "Oh, you should never send your payments that early and now that will go toward you paying your last statement." WHAT? I made sure it says you owe money by Nov 1st before I sent the money. On any other credit card would say YOU DO NOT OWE ANY MONEY AT THIS TIME. If you are sending it early. TG I checked. I would have been late thinking Nov, 1st was already paid. Also I transferred to the no interest for 18 months. So I would have been screwed by being late because they put this towards My last statement because I paid it within a few days AFTER the end of the cycle. So they told me not even to pay the minimum I owe for Nov. 1st till a week before it is due?? How crazy is that?

Beware of using this card. Of all the cards I have, this is the worst. Unless you are doubling your monthly payment you will notice your balance actually go up with out making purchases. My balance has risen $1,000 over the last 3 or 4 years when I haven't even used it. No other card is this way.

I have had my Discover card for about 15 years and barely used. So the end of 2023 I started using the card because it had 0% for 12 months. In January of 2024, I used my card with a merchant who are crooks feeling that Discover would have my back and get my money back. This process has been stressful and tedious. I will be closing my card soon and going with credit cards I can trust such as Amex. Beware that if you have to dispute something they will not have your back!

I value my relationship ship with any organization that grants me credit. I have previously had an incredible relationship with Discover. That recently changed! I received a preapproved offer for an additional card with miles rewards. I accepted and the card arrived approximately two weeks later. Soon after I started getting request from Discover for access to my Income Tax Records. They already had all my personal information, including employment and all my debts. I declined allowing them access to my Income Tax files as they contain unrelated information that isn’t needed for their credit determination. They closed my new account as failure to comply. I just received a letter telling me that additionally they closed my longtime Discover Cash Back card. I have had it for years with a credit line of $11,000.00. I have never been late, missed a payment or encountered any account issues. There was no warning and zero empathy by when I called to inquire.

On June 22, 2024 I was scammed for an online purchase from China in the amount of $142.70. The merchant fraudulently advertised .22 caliber magnum switch guns for $69.95 each, so I ordered two for a total of $142.70. The merchant had a 30-day money back guarantee if not satisfied. I received the switch guns on July 12, 2024, and come to find out they were overpriced plastic toy guns, so I immediately emailed the merchant requesting a refund. The merchant was only willing to give a 5% refund, which would have been approximately $7 or $8 dollars, nor was the merchant willing to give me a return address for the switch guns.

Discover does not care about their customers and constantly raises their minimum monthly payments while also charging more than a monthly payment in interest, even if you've gone months without using the card. Their only goal is to make more money and put their victims deeper in debt.

Zero Stars – Discover Will Not Stand Behind You. If you have a dispute over a product you purchased with your Discover card, beware. While you can file a dispute, they won’t tell you that you can only win if the merchant doesn’t respond. Discover seems more interested in protecting the merchant than the customer. We had a dispute with a company that provided a defective product. Despite having proof that the company agreed to refund us— including a signed document from the owner—Discover refused it, claiming they couldn't consider it because it was a legal document, and "they're not lawyers." This was ridiculous since the document was meant as proof, not for legal judgment.

Discover Personal Loans has truly lost its way. I've been a loyal Discover customer for over 10 years, never missing a payment on my credit cards, mortgages, and HELOC loans. But over the last 3 years, something has changed, and not for the better. Recently, I applied for a consolidation personal loan to simplify my finances during a temporary setback caused by external factors. With a credit score of 760 and a DTI around 31%, I expected Discover to understand my impeccable history and be willing to work with me. Instead, I had to deal with an underwriter who could barely understand English, which is a huge issue when making a major financial decision. This isn't a criticism of where they're from—it's just a fact that clear communication is crucial in underwriting a loan.

My wife and I and daughters all use Discover cards since 2007 and they had been great with a few hiccups over the years. But just recently I got scammed by a moving company and I used discover card to start this process and the moving company was a scam and discover card did not help me at all. So be aware they are good for small purchases only.

Filed a claim for fraud charges, canceled the account and they allowed charges to still go through and I had to pay it back!!!! Terrible customer service .... No one would explain how charges could still be allowed to go through on closed account.

I have been affected in the hurricane and out of all my credit cards Discover was the only one offered to skip this month pay. They went ahead and helped me right away. Great customer service and card.

Don’t ever dispute a purchase in Discover, they will always be against their client. Fox Rental Car lied to me about what they are charging, when I dispute my deposit back, Discover said was legit. Even when I send all I have to prove it wasn’t, and after a 6-year account without any dispute, next time I will record every single transaction I do for a rental car. And I’m definitely canceling my Discover.

Don't like Discover cause they seem like a scam company. Never missed a payment, but I question one thing and they raised my monthly payment $200.00. I'm on a fixed income and they won't work with me.

I thought Discover Card was great, until they told me the charge for an damaged item, I would have to pay to send it back in order to get a refund. So they agreed with seller that I have to pay to return item, and then seller would refund item...but I am out the shipping charge and Discover Card is ok with that.

I called to pay off my large balance, they offered zero assistance other than taking off the last month's interest. They should have never allow me to have such a large credit limit. The representative I was working with quoted me the incorrect payoff balance. I paid what was told and now owe more because they did the math wrong. When I called back I was again given zero help and was told there is nothing they can do for me. This company does not value the customers, they want your money and will continue to increase your limit to the point it gets out of control. You will end up paying them back until you die and then come after the next in line to get them money.

The worst credit card ever. I made payments on time every month. Went to pay it off and they will not give you any discounts or help. Their only concern is making all the money off you as they can. *Awful people. Greedy. Would never recommend.

They closed my account and never notified me with any documentation. I found out when I called to see why it wasn't working and was told it was closed. If you are going to close an account the account holder should be notified. For this reason, I will never work with them again.

Well I always pay my credit card bill months before it is due and I just sent in a payment. I have excellent credit and they declined my card for three dollars and charged me a late fee of 29.00 dollars. This is second time they have done this to me. Think twice before applying for this card. I will probably keep card but I will be very selective about using it.

Highly not recommend for a credit card to use. Only good to use for transfer, but there are better cards out there. I wouldn't use this card anymore. Walmart screwed me over on my account after I returned a product that was unopened and Walmart now locked my account. I have no access and I contacted Discover to help me dispute the transaction. I provided shipping labels. I even paid for the bag/box that was sent over to Walmart for FedEx to make sure the item was sent correctly. I even took photos at FedEx to make sure because this was a high ticket item.

Discover use to be very good until recent years that fraudsters started running it. I was place in a payment plan to catch up with the high interest rates but yet discover went ahead and kept reporting me to the credit bureau as missed payment. Sad. Rude customer service and unprofessional account managers with no accounting knowledge.

Very rude people. Bias had a legitimate dispute. Discover people don't help at all. Called the seller. Really helpful and solved my issue. Discover is totally useless for me. Very very unprofessional treatment. I got another issue a week ago. Same treatment I got.

If I could give it less than one star I would! Discover card is the worst credit card company there is! They will ask for your tax return close your account if you do not give it to them and god forbid you’re ever a day late….your phone will be ringing off the hook like you stole the whole company! The fact that they are a huge company and cannot process a debit card payment and you have to wait 3-5 days for the money to be withdrawn is absolutely ridiculous! They need to get with the times! No one wants to wait that long for money to be pulled from their account! No one wants to be watching their account like a hawk because this huge company who will blow you up for a day late but yet can’t take your money!

Please stay away from Discover. They have horrible customer service and you will never get a consistent response that will help you with your banking transactions. This organization have shady practices so be careful.

I was initially attracted to the Discover Card because of its claim of "no foreign transaction fees." However, I was disappointed to find that the card charges a much higher foreign exchange rate than what was originally shown at the time of purchase. This effectively cancels out the benefit of not having a foreign transaction fee. I filed a few complaints and provided proof that a much lower rate was shown at the time of purchase. However, online customer service couldn't explain why I was charged a different rate and simply blamed the merchant. After filing a complaint with the CFPB, the CEO's office responded by saying they can charge whatever exchange rate they like per their terms of service. This is definitely the worst bank you can ever deal with. If you're planning to use this card for international purchases, be aware of the hidden costs and lack of accountability.

Awful!! Can't believe how low Discover Card's customer service has sunk. Called customer service on a Saturday morning, was on hold for over an hour, when the rep finally came on the line, it was someone from another country whom I could barely understand. He spoke so fast and so garbled and kept asking if I agreed to what he was saying. After several of these do you agrees, I told him I could not understand what he was saying, and that I was ending the call. My question was quite simple having to do with billing. Why haven't Regulators stepped in to see for themselves how bad this company is operated.

Poor payment portal. Need to be audited. Addressing the issue - lack of service in spite having the US based customer service - customer service offering wrong info in dispute. Not sharing with card member dispute info.

This company has to take a look at their work lower level staff and call center. Rude, Nasty, ALMOST LIKE THEY ARE ASKING US TO CANCEL OUR CARD. Certainly losing business for the company. Their disputes and investigation team are twenty year old kids without a college degree. That's how much this WOKE company cares about its clients and why the reviews are unanimous

If I could offer a -10 I would. Here we had a good relationship, I thought. Until Discover writes me an email demanding that I fill out an authorization for them to peruse through my tax returns. They want access to this! They cut off my 2 cards which I was was using to the tune of about 20K per month with up to date payments (My CS is over 770). To hell with their crap. I am using others now. Discover - you can scratch and I would suggest everyone just cut up your discover cards and watch them fold.

Horribly disappointing experience. I was using Discover card for years and recently had some fraudulent charges that I tried disputing with Discover. I was plainly misinformed by their employees about the steps I should take. This misinformation provided by Discover employees led to my credit score being demolished after years of keeping perfect payment track. They offered an apology and nothing else...

Worst bank on the planet, avoid them! They have 0 to offer and only want you to set up your direct deposit and give them money to use, the cashback is pathetic and most times you must contact them to add it as they conveniently "Forget".

Do NOT use this company, they are an absolute nightmare. I opened an account with them a few days ago and my phone number changed and they ABSOLUTELY refuse to update my account with my new phone number unless I go through a notary process to verify my identity, even though I verified it through their process of answering security questions and uploading my Driver's license and taking a selfie photo through the customer service portal.

After being customers of Discover Credit Card Services for more than 6 years, we just found out our Credit Card was cancelled. We had no help at all on the phone. "Not using as intended." As a customer with very good credit and 100% paying our bills, we should be able to decide how and when/where we use the Credit Card at our own discretion, no? That is at least how one uses cards to shop and purchase services. At least we thought so. Vague statement by agent on the phone: "I have never seen such a remark on anyone's file." We have cut up and destroyed our cards and continue on.

I missed one payment on accident while out on vacation. I make the payment when I get back but am told it wont go through for another 2 business days (usually happens immediately). And that I can't use my card until the week of business after that happens. Effectively, they froze my card for a whole week for being barely late on one payment after years of regular and on-time payments. And the customer service I received when trying to get it resolved was absolutely horrible. Closing my account immediately and getting a new card elsewhere.

I don't know how you still have people working for your company. Your managers can't handle when their reps have questions regarding their quality scores and say they are being argumentative. Even when their scores are great you still criticize them for having perfect scores. When they say they don't know what can be done better you then again criticize them. How do you expect people to stay working for you when all your managers do is criticize and never say hey you got good scores great job. Here's a reward for good work done like other companies do. And then when people quit you can't be bothered to respond to them to get the equipment sent back. How professional is that? What a joke Discover is.

Don’t get this credit card if you can - I have had way too many problems with this company. I never got my rewards either. Their customer service is terrible too. I hope they get better. But my experience was horrible with them.

You end up with a girl who is more interested in taking care of her crying baby than helping you.. Nobody can tell you where and how to post documentation for the problem. Then you get the notice that they sided with the merchant. That is pitiful for the buyer who was scammed out of his money. I am not using the Discover card anymore unless it is a face to face transaction with 5% cash back. I need to be safe. Other credit card companies have way better customer service and they help you, and you can talk to knowledgeable people.

I called to apply for a card only because they do not charge foreign fees and I am traveling. 2 Weeks later the card has not arrived and I am leaving the country. I call and find out they didn't write the right address so the card never arrived to me. I live in a 200 unit building so when the unit # is not on the mail, the mail is left on the floor. They didn't want to spend $1 more to send it priority mail or any way you get a tracking #. Not a serious bank!!!!

I recently faced an issue with Factor75 that has left me extremely dissatisfied. This is the second time I’ve called Discover to dispute a charge, and I was informed that the charge cannot be disputed at the moment due to their 15-day dispute resolution policy. When I requested Discover to block any future charges from this merchant, I was told that they couldn’t do that either. I am definitely planning to close my account with Discover once all this is resolved.

I would not recommended them. They told me if I signed up for auto draft for my minimum payments they would give me a $70 credit. After one month I didn’t see it so I called and they said it would post after two months. Two months later I still didn’t see it and inquired and they said they “didn’t see where I was due a credit to begin with” when I had the previous conversations in writing. Would be great if they do what they say.

Discover is the worst of the worst credit card companies. To keep this short I called in on 06/19/2024 to make a payment and right away when Kenneth heard my voice his demeanor changed, he began to very rude as if he didn't want to take care of me. Asking me tons of questions as if I wasn't the Holder on the account and I asked, "Why are you asking me all these questions?" He stated we all do, I stated no they don't, he stated, "Yes they do, if you don't believe me you can hang up and call back." How ignorant for someone to say such things. I stated no I'm not calling back so go ahead and take my payment Kenneth please. He immediately hung up the phone, wow Discover Card is terrible. Its employees are double to being terrible. One day they will regret their business & employees being so rude, they feel they're too high to be reached. Well let me inform you YOU'RE NOT HIGHER THAN GOD ALMIGHTY!!!!

As a former customer of Discover Credit Card, I am compelled to share my disappointing experience with their abysmal business practices. My account was unceremoniously closed by Discover simply because I did not use the card for a few months. This heavy-handed approach to customer relationships is nothing short of appalling.

I have been a Discover Card user for quite some time now and have had little problems. I have never needed to dispute a charge, until now. I went to stay at a dirty bug-infested hotel and the hotel refused to give me a refund. My last option was contacting Discover. They refused to even open a dispute, stating that the hotel “provided a service” and it was my problem that I was not satisfied with it. Would you be comfortable sleeping in a bedbug-infested room? The hotel still charged my card, even though we did not stay there. I am very disappointed in Discover and their lack of respect for their customers.

On 6/17/24 we contacted the Discover card customer service department and requested a letter stating that we paid off our Discover card. This letter was requested by a bank that we applied for a builder's loan with. When we made the request, the service rep stated “we’ll e-mail that right out to you”. It never came. June 18th we called again in the morning and were told the same thing. The letter never came. We called again at 5:30 and we were told it takes 48 hours. Why does it take so long for a simple letter? There is absolutely no sense of urgency. They don’t care that this was an important request by one of their customers. I might add that 2 other credit card companies sent their letters out immediately. I’m starting to wonder if this is the right credit card for me.

I have been using Discover Card for the last 33 (!) years, and my wife for the last 35 (!) years. They used to be a great credit card company with great customer support ... but not anymore. Discover card DEFINITELY looks out for their merchants, not the cardholder. My wife disputed an airline charge and even had the physical letter from the airline stating that they would refund the charge but they ended up not doing that. Even with the letter, Discover Card refuses the reverse the charge! We are in the process of moving online accounts to a different credit card and will then cancel the card. Customer loyalty used to count for something but not anymore.

I got this card for the 5% cash back on all purchases. It even confirms this on all the forms they sent me but on my app, it says the 5% cashback is not available. So I've been spending a bunch of money on this card, and just now I realizing they lied and I'm getting no cashback. I will be going back to my Capital One card. No issues or lies with them.

My relationship with Discover started out great. I always read and heard the advertisement “You’re never responsible for unauthorized purchases on your discover card.” THAT STATEMENT IS A COMPLETE LIE! I never thought it would apply to me and hoped it never happened. Well, unfortunately it now has happened and as helpful as they seemed and sounded in the beginning, they have now done the exact opposite. Basically saying, "We are done investigating, you are now responsible as we have put charges back on your card from months ago. And if you choose to continue your fight and investigation you will need to do that on your own."

I've had my Discover card for 5 years. I use credit cards because I like the convenience and always pay off at the beginning of the month. After this last debacle won't be using my Discover card. Last month they sent me a notice of late payment. Which is impossible since I pay my balance off each month. When I called support they couldn't explain why I received the notification. They brushed it off by saying since they forgive the first missed payment there was no late charge. So I'm good. (RIGHT!) Truth is Discover should not have flagged me for a late charge in the first place!

Discover does not protect customers from unauthorized purchases. Their customer service puts you off. Even after canceling the card they will allow a charge to go through charging you for services not rendered.

As others have noted, they are a lot less concerned about consumers than they are about their merchants. I tried to cancel a transaction placed with a fake company seconds after I placed it with both the company and Discover before the purchase could have been processed. They held it temporarily then charged me again later when I wasn't paying attention. I just had a plumbing company (Young's Water and Sewer) make an unauthorized charge. I contacted Discover seconds after the company did this and Discover said I had to wait until it went through. I then saw that Young's Water and Sewer had overcharged me for the deposit by $500 (they had my credit card number because I had used it to pay the deposit). I have frozen my account and plan to close it.

I absolutely hate Discover. I have reached a point in which I don’t know what to do. 2 months ago, I applied for an Secured Credit card, in the hopes to improve my credit score. I signed up on Credit Karma and got approved. When signing up, I clicked the button to deposit $100 into the account. I remember clearly there was an option to click:

I had to dispute a purchase and Discover refused to give me my money back/rule in my favor. And when I said to them, I'm the customer and I'm the one with purchase protection. Their response was, "Both you and the merchant are our customers" as if the merchant is paying my interest charges. They are not compassionate to the issues of their customers and in comparison to my other credit cards are down right disgusting.

I used to brag to people how good this credit card was, but I take it back. They closed my account without notice and when I attempted to get ahold of them the guy said "unfortunately not sorry about the misunderstanding"

If you rightfully dispute a charge, Discover will do nothing to help. I no longer trust them. As soon as my CDs mature I am moving my money elsewhere. What is the point in using a credit card if you can't dispute a charge?

The customer service here truly sucks. I don’t know why, but the women here are always hostile. Don’t know what they have going on at home, but they definitely shouldn’t take it out on customers :(. Definitely not professional and it just makes me feel uncomfortable. At this point, I feel like if I have an issue I’ll just figure it out myself rather than calling and asking for help. It’s completely pointless and they make you feel stupid.

So I've had a discover card for years and have always paid on time. I was given a free card upgrade to a new card design. I accepted and my replacement card arrived, when I tried to activate it it told me I had to speak to customer service. I called and they said they closed my account because they sent me an email (that went to my spam folder) to verify my address and phone number hadn't changed. So they closed my account, when asked what do we need to reopen they said, "Nothing. Account is closed." That's it...wow what a piece of crap company that does this to loyal customers...#discoverSUCKS

I have had a couple of Discover Credit Cards for about 8 years. I paid both cards down to "0" balance. I did not use the cards after paying them off and DISCOVER closed one of my cards without even letting me know. I went to use my card and it was declined. I called DISCOVER and they told me they closed the card a couple months ago. I asked them; how can you close my card and not have the professionalism to reach out to the customer and inform them of what your actions are. I ask the Rep how I fix this, and she said, "You have to reapply." I said I do not want to re-apply.

I have a $12,000 limit on my card and use about 50% roughly every month. I have a 700+ credit score. I also pay off this credit card, regularly. When trying to see about getting another card for my business, I was told no. No explanation given, just no, sorry about you. When I called to see what was going on, I was apparently annoying them. I will be closing my acct and never doing business with discover or that SOB's that bought them. Customer service is gone and a thing of the past! They forgot who was paying the bills around there!

Discover has predatory practices and gives large credit limits, then will not negotiate with debt consolidators if they own 70% of the debt. Trapping those with debt with them, to be stuck with them at their extremely high interest rates. This is hostile as many people would benefit from this negotiation.

The absolute worse and most frustrating process I’ve ever dealt with. The entire purpose of opening this account was to build my credit before moving in a couple months. Discord FALSELY approved me let me make a deposit and use the card for a month then closed it without any warning due to “verification”. I went through the verification process 3 times with different customer service agents and I ended up with a closed account after 1 month and dropped my credit by 28 points.

I have been trying to resolve fraud charges placed on my card since October of 2023. They tell me they removed them but they didn't. Every time I called I got a different answer. When I call, they pass me around like a pack of smokes in prison. No one knows what is happening. I keep getting different answers. I sent a certified letter explaining the issue...crickets. No response.

I just stared a new card with Discover and I was reminded why I stopped using them in the first place. Not ONE customer service representative could give the same answer. Every time I called I was given different information. I was told, it's based on credit score, my score is 830. Then they said it was based on my income. Then they said it was based on my payment history. I have not missed one payment on any of my 5 credit cards in over 34 years of credit history. Then I asked to speak to a supervisor. They said they didn't have one available. I was told one would call me back in 24 hours. So 24 hours later I called to be told, "No it's not 24 hours. It's 48 hours." Then 48 hours later I called again to be told no is 72 hours! Get it together people! I did get a call back after 4 days but I couldn't pick it up and it went to voicemail except no one left a message, so I had no idea who I was suppose to call back.

If I could give this credit card company a -0 I would. I have never in my life had a credit card company who did not support their customer when there was a fraudulent charge. In December, we were using a lot of Amazon for Christmas presents and also several different credit cards and I lost my Discover card, and went to make a claim and they put the money back in my account only to have it taken back out again. When I called them, they told me that it was because they had a recording of me changing my story saying that I gave my card to my son to use which was a lie, my son has his own Discover card which is backed off of my card so he wouldn’t need to use mine.

I have been a Discover card member for 24 years. Tried to use my card today and it was declined and I was forced to pay for my $1400 dental bill with my ATM card. I did not know at the time that they put it on “Fraud Alert” without my knowledge. Complained to their customer service department that they gypped me out of $35 in cash back awards. Basically told me they could not do anything which was very disappointing. They really don’t care about their customers or how long they have been with them. I plan to show them the same loyalty they showed me. There are cards out there with better reward programs. They really don’t know how to take care of their loyal customers.

Worst company on the face of the earth. As other reviewers have stated, we had a dispute with a merchant, provided detailed documentation proving our case, I had several Discover representatives tell me Discover should settle in my favor, Discover did not. We took this all the way to arbitration only to learn Discover does in house arbitration. So a non biased third party didn’t look through this case. They looked through it and decided with themselves. They are allowing a merchant to steal $392.08 from my family when we have $16,000 in equity with their bank.

We were charged for a service not provided. Discover just took the merchant word for it and never asked for any kind of verification. At the same time all our reward points disappeared. Discover was very dismissive until we insisted that they listened to the voice recording on file about the rewards points. They agreed that the voice was not ours and said they would restore the points but have not yet. They sent a letter about the charge for the item we never requested or received and said if we didn’t pay it, they would start charging interest. We have been big customers for a long time. Dusting off the Visa card and changing all the auto payments tonight.

I spoke to at least 10 managers and they all treat me like I wasn't a valued customer. They hold my money for more than 90 days and never help me the way they should. I will totally not recommend this company. Totally a horrible service.

This company is really a PIA. They are keeping my money hostage. Keeping my identity locked to a phone number that doesn’t belong to me. I tried several time talking to customer service. My social, birth date, and every other identifying information WAS NOT as important as a phone number.

I've always wanted a Discover card. Well I finally got one and after having it for almost 5 years they are putting me under a review saying the reason is because I haven't filed my taxes since 2021, which is a lie. I believe that they target certain people and although I've turned in all the review paperwork, which required notary (who obviously didn't do it correctly). Now they are threatening to shut my card off. They said it was my responsibility for what the notary put at the bank and that it didn't match my bank statements that were sent (dollar amount for account ending balance). This is not my fault that the notary did not do her job correctly and making me go do It again when I have clearly filed my taxes every year.

I applied for Discover card and was accepted with an $8000 credit limit not long after I received the approval. I also got a request from them in my email asking them for access to my IRS information which I found to be a little bit discerning, but because I wanted the credit card, I went ahead and I gave them access, so then my card was activated no problem so I thought I use my card with the department of motor vehicles at one charge for $654. Then I want to make another charge and was declined so I called Discover to ask why it was declined. I need to go through another verification process. I’ve given them access to my tax return for for a couple of years, I didn’t understand what more information they could possibly need so then I was told to call back in the morning because the department need to talk to was closed when I call back in the morning, I was told that my card was fine no problems. Use as usual and I shouldn’t have any issues.

I am a customer with Discover for form years. So is my wife. Both we have large CC with this company. When business is good and cash flows, Discover is great. They give you plenty of credit. But for heaven's sake, do not have a problem or fraudulent transaction. When I opened a Shopify store I used my Discover card to add the DropShipper Spocket to my apps. For 288 dollars. Which is a fee for 1 year. I then worked on getting this store going, but it did not work the way I wanted. Lucky for me, the renewals for the second year was declined because I did not have enough funds on the card. I then spoke with Spocket and was told, that the payment was declined and I am not a member anymore. I was happy to hear and took of my payment method of the account (Discover) thereafter.

I was shocked when I applied for this balance transfer card with excellent credit to do a balance transfer of $10,000.00 and an income of $118K and they approved a credit limit of $3K. DO NOT waste your time and have a hard hit taken on your credit report!!

which aren’t free (see monthly fee). “Customer Service” doesn’t exist. No live CS representative; no chat line or email address. CS requires on-line log-in, which you CANNOT do without signing up for credit monitoring. I cannot monitor my account for purchases, balance, payments or possible fraudulent use of card. I filed “Bad Business Practice” complaint with Federal Trade Commission.

Had a dispute with a scum company, they said they would investigate it, they didn't, they said they would keep me informed, they didn't. They gave my money to liars and thieves, so what does that make them??

This credit card company lacks professionalism and imposes unexpected charges if daily monitoring is not conducted. Surprisingly, they have the authority to abruptly close accounts without providing any recourse. This particular Discover credit card ranks among the worst I have encountered, and I am grateful to be free from its services. I discarded the card and strongly advise against using Discover credit cards due to their fraudulent practices.

I had my card for three years. I got sick in January of 2024 and fell behind two payments. I willingly entered the Discover "pay off" program as I was anxious to pay off the debt. I paid off the whole full debt within two months. Despite a pay off of less than one year, Discover continues to hold my account under suspension. Recently, I discovered fraudulent activity on my account. Because they removed all control over account management functions, I cannot replace cards, change authorized users, or utilize any other card management features to manage the fraudulent activity. Someone initiated a fraud review and Discover cannot account for that. Someone tried to apply for a credit increase in my name and they can't figure that one out, either. I have spent countless hours passed around customer service/supervisors/fraud and back again with no resolution.

I filed a dispute against a company that refused to refund my money after I canceled my service and returned the equipment within 2 days (which was well within the money back guarantee). Discover automatically sided with the scam merchant without even giving me a chance to provide my evidence! So upset that I closed my card with 10 months to go in my introductory 0% APR period! Buyer beware that Discover lies about the no fraud liability they advertise and automatically sides with scammers!

I recently switched bank accounts. I had a zero balance on my Discover card so hadn't updated my bank information yet on my account. I initiated a balance transfer last week. Your form did not mention the bank it would be going to - if it would have I would have caught my mistake and fixed it. Today I get the email that the $9k posted to my Discover account and that email listed my old bank which is how I learned of my mistake. I (mistakenly) thought I could call Customer Service and get this fixed. NO. So to recap we are at a point now that this could be fixed and I not out money (and Discover not out money as I am **NOT** paying back money I won't get. I will just file bankruptcy.

Beware of Discover's Shocking Lack of Customer Empathy. I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered. Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer. The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers. It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered.

Reported a stolen card with 2000 in unauthorized charges, they applied a credit then took it back when I refused to contact police myself. This was after 4 call center agents mocked me and hung up without making any notes in the account. Only when I asked for a supervisor did they take any actions. Don't trust them.

I have a Discover credit card. No problems. I have a Discover savings account. No problems. They touted their new cash back debit card. I applied and was sent one in short order...but...problems. I tried to activate the debit card online. Problems. I called a rep and patiently, verbally verified my identity. That wasn't good enough. He wanted me to upload my driver's license (and possibly other docs) but I interrupted him only to say no. I understand that they want to protect themselves, but uploading docs online wouldn't protect me. I told the rep that I was going to cut the debit card into pieces. I did so immediately after the call.

Discover card doesn't care about the customer at all in a dispute. They raise interests a LOT after the first year and if you ever have an issue with anything, you'll find yourself alone. Also surprising number of stores don't accept Discover, maybe they had to deal with them directly, because that's not fun.

I found that my Discover credit card ending with 3589, was getting charged 3 times for the same channel for the same month. I called up both Hulu and Peacock, they told that they were getting money from discover only single time. Unfortunately this have been happening for months.

I had 2 disputes with 2 separate merchants. In both cases Discover sided with the merchant. I spent 2 half days corresponding with Discover and the merchants to fix the errors. Subsequently, I was credited but I should not have had to prove my case 150%. Note to fraudsters. This Company is for you, as the Company doesn’t investigate questionable charges.

Deceptive and total lack of transparency! Don't explain what interest saving balance will be, and no way to have payments go to interest accruing balance. Instead, they apply all the payments to the 0% interest balance transfer. No way to pay off the interest accruing purchases other than pay off the entire balance, including the 0% balance transfer. What is the point of a balance transfer unless you buy nothing? Fine, but they need to explain all of this carefully. The card stinks. Notice the difference in number of stars between this and Chase. I have loved Chase, always very clear and transparent. Never had a problem. Also, Discover has an upfront fee for balance transfers which isn't made explicit until the transaction is completed. As I said, lack of transparency!

I applied for student credit card. Send in my student ID and my ID and my social for verification then I was approved. Then a week later they blocked my credit card and ask me to send in IRS tax documents and three months of my bank statements and get it notarized by the banker so I did that then they said I had it wrong 3 times and I had to send in by fax for the fourth time and I’m on a fix income. I can’t keep doing this. Worst credit card. I don’t like them!!

Tried to claim a charge that had been charged to me twice but since I had "authorized" it over the phone they said it was legit. Asked me for paperwork. The only thing I had was an email statement saying I had purchased the original and that wasn't good enough for them..

On July 10th 2023 I experienced brought on my Discover card. I contacted Discover card and the young lady that I spoke to on the phone stated I would not be responsible for the fraud. I immediately called the police and filed the police report because the fraud also take place on another charge card and on my home equity account at the same time. When I called Discover back to give them the case number I was then told oh that's not fraud.

I had Discover for about 8 years and when I first got them, I loved them! But the longer you're with them the more screwed you become. I had to use my Discover in 2020 after I lost my job… just to be able to eat. And well they took full advantage of that and charged a ton of interest and then as interest rates rose, obviously so did my interest rate to a staggering 29%. I could barely afford the minimum and the interest literally made the minimum I was paying not even scratch the surface of what I owed. Basically, my min was $182, and my interest was $178 each month… so it was going down… by like $4. I tried calling multiple times and saying I’m going through a hardship I need help, I can’t pay this. They froze my account and lowered the min to $100 and the interest to $50 a month for 2 months…. Okay thanks that really helped me.

I placed an order and the company charged me four times the amount. I canceled the order and called Discover. Discover told me to wait 10 days and call back. I did. They refused to understand my problem. I mailed paper documentation which one of their staff members trashed. I refused the product and the company made up lies about their “return” process. Discover told me to refuse. I did and now I don’t have the product and am out a significant amount of money. Avoid Discover at all cost. They are on the side of the merchant, not the customer.

I was the victim of credit card fraud/unauthorized use for nearly two years. I called Discover immediately after noticing suspicious activity. Calling Discover was stressful and not helpful. My calls were transferred and dropped on numerous occasions, and the dispute process was confusing and overwhelming. Some representatives were belittling, and it seemed like they were trying to upset me. One representative even laughed at me. I was also placed on hold for over three hours. It felt like Discover was trying to make it difficult for me to get information and dispute charges.

You guys should be ashamed of yourselves. My Grandma was diagnosed with dementia and unknowingly and in a state she should not be allowed to signed up for a credit card. Then are we shocked that she used it and forgot to make payments. Now she is sitting at $6,500 in interest and has no recollection of even using the card. My Grandparents have nothing to their name and you still expect them to pay the $6,000 to you. Sure you took off the $500 in late fees. But how would you make your $5,000 on interest, disgusting.

I was approved for a Discover Credit Card and had used the card for almost a year. Then all the sudden they wanted to re-verify my identity but there was no threat of identity theft happening at the time. So they submitted this form for me to fill out for tax reasons. Well I don't pay taxes because I am on disability. Well I submitted the ** forms to them anyways and they still closed my account permanently but I still have to pay them back now! Total ** and such a Rip Off! DON'T EVER GO DISCOVER!!!!

I wanted to block all charges to my card because I had an issue with a recurring charge that was canceled and still getting billed to me. When I called in the representative was rude and they explained that even if they suspend the card, recurring charges will still go through and even if I change my card number, they will still go through.

This is the worst credit card ever together with Capital One. They will never help you when you have issues with merchants: they will laugh at me (their customer) and stand by the merchant side even apparently merchants sell fake stuff. Do NOT ever use them. Shame on Discover to support fake sellers.

I made 14 payments in 10 months, every month I paid plus 4 extra. I got charged a late fee last month. Late fee for paying every month and then more? I have to contest this fee? Total corporate fraud.