Discover Reviews

I’ve used Discover for years and have always had a pleasant experience. I recently applied for a personal loan to consolidate debt and I have to say, I have never experienced such exceptional customer service! I spoke with a representative named Noah and he was kind, patient, and truly went the extra mile to help me find what was best for me and my financial goals. A process like this could easily turn into a headache, and he made it seamless and worry free. The excitement he had around helping me meet my financial goals truly showed how much he cares. I appreciate how genuine and personable he was, it’s hard to find customer service like this! Thank you, Noah!

I've had a card for about 5 years and have been very happy with it. When I lost my card, they Fed-Exed me a new one in less than 24 hours, free of charge. Customer service has always been easy and friendly.

I have had my Discover card for over 15 years. Once my wallet was stolen with my card in it and recently my card information was stolen. Both times I received excellent service. I was able to speak with someone right away that I could understand. They were efficient and very helpful. I have never had an issue of being responsible for bogus charges in either of these cases and my new card was sent out right away. The first time when my card was actually stolen from my wallet, the representative suggested some very useful tools that I could use to monitor my card’s activity such as text alerts on charges coming through. They also showed me how I could freeze my card through their app. The Discover card app is very user-friendly and I am always able to login easily unlike another credit card I have from a different vendor. I am very happy with Discover.

Ivy has a very pleasant phone voice, excellent customer service skills, and handled my needs in a timely and professional manner. She was extremely knowledgeable and made me feel like a valued customer. This was truly one of my best customer service experiences ever.

I have been banking with Discover and got my first Discover card at the beginning of the year (2025). I am impressed with the customer service and as promised, they upgraded my secured card to a non-secured card, raised my limit, AND gave me a gift of 12 months no interest! I could not be happier with Discover and am very happy to be a customer.

We're living in 2026, however Discover is living in 2006. As they are resource less when it comes to common billing requests like managing billing cycle dates and/or having their digital app remove the current balance at the end of every month. Poor service and reliability!

I received multiple letters from Discover (pre-approved) trying to get me to apply for a card. After receiving one telling me that I was ‘approved’ and to just activate my account, I decided to do it. Not only did they immediately tell me that I was not approved, they also caused a 67-point drop on my credit score. Calls to Discover were pointless. Do like I should have done and shred any offer you get. It is a hard lesson learned.

My name is Charles **. I been with Discover for years. I paid them almost 2k to pay my balance off. I called customer service to find out why I still had a balance and the lady was so rude. I ended up closing my account. She was very fast to close it without asking or even trying to resolve the issue. They lost a good customer over a lady who answers the phone.

It's hard to assess my online account. Every time I call customer service they hang up on me. I won't use my Discover card any longer due to customer service's fraud department and uncaring customer service.

I paid off my Discover credit card in full several months ago and believed my account had a zero balance. An unauthorized charge was made in October 2025, but because my account was paperless and I received no alerts, I was completely unaware of the charge or that payments were due despite Discover having my contact information.