Discover Reviews

Terrible company whose buggy website made me waste all my cashback. Should have stuck to points cards and not given them my business. Will be cancelling. They don't value their customers and will do nothing to help you if there's a problem. Give your money to better companies.

This CC company is horrible! If you get scammed by a company they will allow it with zero proof. Avis car rental charged my card 344.00 saying I damaged the car and Discover sided with Avis. I don’t trust this CC company to charge anything anymore period! When I turned in the car it was inspected and I was given my deposit back then about a month later I got charged for bogus damages! I was in disbelief that discover sided with this type of fraud!

I am writing concerning a complaint about one of your customer representatives, CLAUDIA. I called 5/13/26@ 9:15 am. I have been a member for years and love Discover and have ALWAYS had wonderful service except for today. CLAUDIA was very SHORT, RUDE and very unprofessional. It is evident she does not like her job!!!!! She got VERY IRRITATED when I asked a few questions. These type of incidences with reps are what drive customers away!!!!!

Just minutes ago at circa 10: 15 A.M. PST I phoned 800 347-2683. The purpose? To obtain a Re: Re: Aiming to obtain easily money from one's extant cash back balance. Today, 5-9-26, I phoned customer service and first I asked that a check in that amount be posted to me (at my mailing address of record). After being put on hold for several minutes, I was told Discover "no longer does that." Even though previously when I had a Capital One (which bought Discover earlier) credit card account I was mailed a check for cash back monies owed to me.

I fell behind on my payments and discover offered me three options to get my payments back on track, but if none of them worked for me, they gave me the option to reach out to customer service via messaging to see what other options they had. I unfortunately was connected to Robert, who never offered me any payment plans.

Made a large purchase for haircare services. The merchant absolutely destroyed my hair and refused to refund me and I couldn't even rely on Discover to support me. Never making important/large spends on my Discover ever again and considering closing the account just because of the terrible customer service.

Terrible customer service. There was fraudulent activity on my card and Discover denied my dispute. The activity took place over too long of a period for them to say it was fraud even though the charges weren't authorized.

For disputes, they favor in side with the merchant and not their loyal customer. They told me that as long as the company has a “no refund” policy, they can’t do anything to help me with a dispute because they have to follow the merchant's policy. Even if the product is not what I ordered and they scammed me out of money. So much for them protecting me against scams. I will never use Discover again and I just lost out on a lot of money because of their lack of customer protection.

Do not ever get injured or have part of your foot amputated to where you can’t work. Discover will still try to screw you and they have no care in the world at all that you’re injured or hurt. All they care about is their money so I would suggest never getting a Discover card..

I just signed up for the Discover card 4 months ago. The billing cycle is exhausting. The billing statement and the payment date are 4 weeks apart. So I pay my bill and get another bill 3 days later! This results in always having a full month of charges on my card balance at all times. That results in basically having half of my credit limit always used. I cannot pay the full account balance with auto pay and I cannot pay the Statement balance the day of the statement.