Discover Reviews

I found this site after looking into other customer experiences with Discover. I had a terrible interaction with them a few days ago and after researching found that it has to do with the Capital One merger. Heartless company. I was a faithful Discover customer for 12 years. After the merger, my card was suspended as I was only making the minimum payments for several months due to some financial hardships. I went on a payment plan and wanted to pay the card off so refinanced my home to pay down debt and paid off the Discover card. My card remained unusable and the rep told me a few months ago that because I am considered a risk, they will “see about reinstating me” but either way I “will have to reapply”. I told them I had been a customer for 12 years with a spotless record until recently. The rep could care less and seemed trained to read a script and kept repeating the mantra. I called back and cancelled the card. Good riddance.

Discover has gotten terrible since capital one take over. The agents are given a script to read when you call in with problems, or so it seems. They use a 3rd party to send codes to verify log in info. They have a phone # that I have not used in over 25 yrs which is a landline. Both bank & card sides have verified that one 1 (mobile) is in their files, so whoever is this 3rd party is, is pulling from who knows where. I have been with the card for more than 35 yrs and am now leaving; bank side not quite as long, but still leaving. Cap1 has no clue about how discover processed payments, etc. but is trying to make it theirs. If you have discover - get out while you can.

They get 1 star because I have to give 1. They are a fraud company These ** sued my mother because my dad died and she could not pay his card. Mind you it was his not theirs his after he died and her income was cut in half. They demand 209 a month. Now she has no money for food. Thanks Discover now 3 people will starve because of your greed. Funny thing is though when she starves to death you get no more money. You could have easily dismissed it, but know you prey on old ladies you heartless selfish **.

I received a credit card from Discover approximately a year ago. I kept it for emergency purposes only. I was never made aware that if you do not use the card yearly it will be canceled which affects your credit score and it did mine. Second, if you want to reopen your account, you have to reapply and again, we'll take another hit to your credit score. I do not appreciate this fraudulent act on my credit report. Due to I'm in process of trying to purchase a house. I will not be sure you to discover and I'll be making sure that all my friends and family are aware of this fraudulent act

I was scammed by a T Mobile e mail I received. Had $412.00 charged to my Discover card. Discover has done nothing to help me stating I gave the scam my card. I am cancelling my card after over 40 years. Discover should be ashamed of their company!

I have been a Discover customer since they started in 1985. All those years, they were a great company to deal with till Capital One bought them out! They are now Horrible. It used to be that if you called them, there was never a wait. Now you can wait for long hold times to get to a person. I had a dispute, and they told me what they wanted, and I did it. Then they said it wasn't enough. I asked them if they reached out to the company that I had the dispute with, and was told NO! I said wouldn't that be a good idea and was told maybe, but we're not doing it. So I am out over $500 without a resolution.

Discover advertises “Cashback Rewards” but when you try to redeem your rewards for cash you are denied. They will offer you a statement credit or gift card but not actual cash or an electronic deposit in your bank account. It’s a shame that they can falsely advertise this in every commercial but not have to follow through on their promise.

I am so disgusted right now with Discover. I wanted to pay my bill with the automated system and apply my cash back to my bill. Come to find out it's not applied yo my current bill, not applied to next month's bill...it won't be applied for 2 months!!! And of course, they wouldn't reverse it either. Why would they do that?! Horrible customer service! This is the second complaint I've had with this company and customer service. 😡😡😡

We have had a very, very poor experience with the Discover fraud department. We were scammed out of $3,000+ at a business in Cozumel, MX. Our Discover card was presented to purchase some cigars, but the business said the card was declined. Nothing was purchased or signed for using our Discover card. We were on a Disney cruise and already back on the ship when we received a notification that $3,000+ had been charged to our card. We disputed it immediately, but could not return to the business as the ship has already left Cozumel. We did report to the ship’s security department.

Discover allowed PlayStation to continually charge me $88 for at least 3 years, off an expired card number. I had recently activated text notifications for my card, and was alerted to the newest charge. I contacted Discover to let them know, this was not me, I haven't had used a Playstation account in 3 years, and they said they had to let the charge go through before disputing. I only disputed the newest $88 charge, however Discover decided I needed to prove to them I no longer had an account. And to trust that NEXT year, they'll disallow the charge. Member since 2010, never doing business with them again.

I wanted to give a huge shoutout to Francis from Arizona for being absolutely amazing! She was incredibly helpful, knowledgeable, and genuinely so fun to talk to. From the moment we got on the phone, I felt like she really listened to my needs and made sure everything was taken care of. She was patient, informative, and clearly knows exactly what she’s doing. Honestly, the phone call was not only helpful, but super enjoyable too! Francis made the whole experience easy and positive, and I truly felt taken care of. She deserves all the recognition (and honestly a raise!) for how wonderful she is at what she does.

After my elderly mother's card was spoofed or cloned or copied or whatever the term is, I had to empty my savings into her account to cover the expense because customer service was no help at all. This happened about 3 years ago, and I am still recoiling and recovering from their failure as a company to honor their promised anti-fraud agreements. When they did agree to refund part of the expense, they mailed a check--a paper check--which took time to clear the bank! They sucked the money out of her account INSTANTLY but, when it came to returning a portion of the funds, they mailed a PAPER CHECK with FULL KNOWLEDGE that was going to be an inconvenience. Talking to customer service was a nightmare. First, every person I spoke to was a woman which, in itself, is not a bad thing. But none of them really seemed to be able to follow what I was telling them:

They offer to their customers $$ if they refer someone. Received the money BUT they signed me up for the wrong card. Even though it's their mistake they want me to apply for another credit card and hit my credit record! Each time you call you get the nice, sweet, kind, etc person BUT different answers! Very disappointed in them and can see (of course) it's all about the money, don't care about YOUR credit record.

They refused my dispute and refused to send back my money. I proved to them the product was returned and had money back guarantee. It we mailed back certified mail. It was returned timely.

Terrible company whose buggy website made me waste all my cashback. Should have stuck to points cards and not given them my business. Will be cancelling. They don't value their customers and will do nothing to help you if there's a problem. Give your money to better companies.