Discover Reviews

I’ve used Discover for years and have always had a pleasant experience. I recently applied for a personal loan to consolidate debt and I have to say, I have never experienced such exceptional customer service! I spoke with a representative named Noah and he was kind, patient, and truly went the extra mile to help me find what was best for me and my financial goals. A process like this could easily turn into a headache, and he made it seamless and worry free. The excitement he had around helping me meet my financial goals truly showed how much he cares. I appreciate how genuine and personable he was, it’s hard to find customer service like this! Thank you, Noah!

I've had a card for about 5 years and have been very happy with it. When I lost my card, they Fed-Exed me a new one in less than 24 hours, free of charge. Customer service has always been easy and friendly.

I have had my Discover card for over 15 years. Once my wallet was stolen with my card in it and recently my card information was stolen. Both times I received excellent service. I was able to speak with someone right away that I could understand. They were efficient and very helpful. I have never had an issue of being responsible for bogus charges in either of these cases and my new card was sent out right away. The first time when my card was actually stolen from my wallet, the representative suggested some very useful tools that I could use to monitor my card’s activity such as text alerts on charges coming through. They also showed me how I could freeze my card through their app. The Discover card app is very user-friendly and I am always able to login easily unlike another credit card I have from a different vendor. I am very happy with Discover.

Ivy has a very pleasant phone voice, excellent customer service skills, and handled my needs in a timely and professional manner. She was extremely knowledgeable and made me feel like a valued customer. This was truly one of my best customer service experiences ever.

I have been banking with Discover and got my first Discover card at the beginning of the year (2025). I am impressed with the customer service and as promised, they upgraded my secured card to a non-secured card, raised my limit, AND gave me a gift of 12 months no interest! I could not be happier with Discover and am very happy to be a customer.

Let me preface this by saying I've been a loyal Discover user since 2017, I've never once missed a payment, and that I did previously have an account closed years ago for fraudulent activity after I lost my wallet. Fast forward to the beginning of 2025, I ran up my credit card in December of 2024. Naturally, my monthly payments were higher because I didn't pay everything off right away. I don't thoroughly check my account regularly. I sign in, pay the monthly payment each month and then move on. Come October of 2025, I notice that my balance has gone significantly up. I figured maybe it was the interest payments, but then I started looking through my history.

They scammed me bad. I had nearly a 800 credit score and their incident dropped me to 650. So in September they asked for extra ID, I was sick so I said no. They cut me off of the card, never sent statements and 3 months later I owe $200 extra. They scammed me.

Horrible company, horrible service. Sent all the documentation proving a false charge and the company provided literally nothing and Discover did nothing!! Horrible. I can’t trust them with my money after 15-20 years being a loyal customer. This was my main credit card and it no longer will be. I did everything I needed to, screenshots galore of all proof and they are as worst as the scammers.

Over and over again Discover allowed fraudulent charges to go through on old account numbers that had already been closed because of fraud.. They then transferred the fraudulent charges to my new account number. The last time they refused to reimburse me for what I unwittingly paid on the fraudulent charges. I closed the account and will never go back to Discover.

I just got my January statement and see that I have an overdue balance, $30.00 late charge and accrued interest. I looked back on my paper statement and see that I paid online 12-23. I always pay off my entire balance every month so I went to check my bank to see if the payment had cleared. Nope. So I call customer service hoping that since I've been a loyal pay-on-time customer since 1992 and never had a problem that they would find the problem and hopefully refund me the $30.00 late charge. My FICO score hovers around 825-845! I have no idea why it fluctuates as I am a rare breed with my credit history. I am told NO they will will not credit back the late charge!!! I was floored! Here I am again, 23rd and paying January bill so I have no idea what happened in Dec but I will start to write down the confirmation number they provide when making a payment.