Discover Reviews

I am very disappointed with Discover, after being a loyal member since 2019 and never having a late payment they closed my account due to inactivity and never sent a warning notice to give me a chance to use the card. When I called to complain or get my card reopened, there was nothing they can do and not helpful at all. Very disappointed as this affects my credit.

Having been a loyal customer for over 40 years I was appalled by the way customer service treated me. I sent in two payments and they only credited one. Next month said I was late. Charged me a late fee. Right away I called to straighten it out only to find I could NOT talk to customer service until collections got money out of me. I had already mailed the payment, but they treated me like a liar..only wanting to get more money from me. Was told I could NOT speak to customer service till I paid a bill I already paid.... What happened to Discover???

Discover was once the best card there was. I am saddened to write what a horrible, automated product designed solely to rip you off that Discover has become. I was literally robbed by a camera store who took my card, made a 4.99 transaction $499. This camera store, in SF Chinatown has a long history of this and I called the police and pressed charges. This was successful. Discover refused to reverse the $499 charge. It turns out they NEVER side with the customer now. Always the merchant. They have also had internal problems that have resulted in canceling my card 3x over the past 5 years.

Do NOT sign up for an online CD unless you know ALL the facts WHICH THEY DON"T TELL YOU. When the CD matures, you can't have an ACH transfer done lol. This is a joke. You either have to have the money wired (WHICH COSTS YOU $30!) OR you can have a check sent to you in 5-7 business days... how absurd! Either way they make money. I decided on the wire but you have to call them up, go thru the form, then use THEIR company to take a picture of both you and your driver's license or passport. Well, after 10 minutes, I couldn't do it. It wouldn't take my pic. So I said, forget it and send me the check.

We used to be so happy with Discover customer service. My wife sang their praises for years and years - until tonight. My parents call me by my middle name and always have given me checks using that name. I also receive checks using my initials and using my full name (especially from insurance and the government). Discover never has had a problem depositing these checks. I have plenty of evidence of that - checks deposited for many years. (I always endorse them the same way.) All of a sudden, Discover has decided they won't deposit checks that don't match my name exactly as it appears on the account - like somehow I can control how checks are issued. That is beyond stupid.

Worst credit card to exist. Takes forever to process a payment. Cash backs are horrible deals. Even just simply looking back to a transaction history is impossible. Wish I never opened a card with them. Absolutely terrible.

I was ripped off by Sears Home Repair. I had to pay a tech to diagnose my repair which would be applied to the repair labor. Well, Sears kept setting 4 hour window appointments and never showed up. After 4 of those, I found another local company to install the parts I paid for. Sears refused to refund my deposit so I reported it to Discover. Discover took the side of Sears. I had a Discover card for 40 years and canceled it over $120 dispute. I'll never respect or apply for Discover. Visa and Mastercard take the side of the consumer.

My dispute case with Cap Cana hotel at DR was totally over looked despite of me providing at least 24 pages of detailed conversation with hotel personnel and the hotel corporate office and how I did not get what I was promised the service for. Discover staff was not helpful, rude, does not seem like they know how to handle or process the dispute case and it seems like they were more backing up the merchandise and making all kind of excuses for them as versus helping me as their customer. I still do not understand it.

I deposited my payroll check this past Friday and here on Monday none of my payroll is acceptable. Discover holds your check in this case for 4 days at which time I still have no funds available. I was told on Friday I would receive at least $250.00 of my deposit within minutes and 4 days later it's still not done. Discover Card simply holds your funds until they feel like applying it to your account. They do not understand most people get paid on Friday but they refuse to allow you to receive the funds until they see fit. DO NOT use their photo deposit for your payroll check as you will not see those funds for days!!

I would never recommend the Discover Secured Card to anyone. I put my own money on the card, but when I made a payment to replenish the funds I spent, I was told I have to wait 8 days before I can use the card again. That’s absolutely ridiculous—it's my money, and yet I can't access it. To make matters worse, customer service was rude and dismissive. I filed a complaint, and they told me they don’t even know if anyone will reach out to update me. It’s clear they don’t care about their customers at all. This has been a terrible experience from start to finish. I will be canceling this card as soon as possible and will never use Discover again.