Credit One Bank Reviews

Don't ever use Credit One Bank! I was going through a rough time and needed some assistance. I opened up a credit card with them. After reading the terms and all, I figured it was my best bet to just give me that little bit of extra help... HUGE mistake. When I got my card and first bill, I had a fee of $50 that I didn't spend on my card as a one time fee. I called them and told them I didn't read about this fee. I wanted to cancel the card. They said they could decrease it to 25. Finally I said OK simply because the customer representative was rude and pushy. I call today to change my address. The lady I spoke with could barely understand a thing I said and pushed that I paid my total balance without even asking me what my reason for calling was.

This is the worst company I've ever dealt with. My account has been hacked over a dozen times and they keep assuring me it's been corrected and then it happens again. My address has been changed without my consent, they keep adding an additional user on the account, whom I don't know then they charge my account the fee for it. Then I don't receive my statements because they are being sent to whomever changed the address which means they now have my personal information. Then when I called customer service to report the fact I hadn't received my statements in awhile, they blamed me for not noticing sooner. I put a special password on my account months ago to try to prevent this from continuing, but it still keeps happening.

My credit score was low 500's. They offered me a card. YES it had a fee & high interest BUT what do you expect with bad credit. Now I have cards with numerous companies including Capital One. Thanks to Credit One.

I lost my card and was not receiving statements. Therefore, had no way of paying my bill without this information unless I wanted to do it over the phone and pay a 9.00 processing fee. I called the minute I lost it and asked for a new card to be reissued. Two weeks later I make the same phone call. Then I receive a phone call that my payment is late so I pay it over the phone and they waived the 9.00 fee. Then again no card and the cycle starts over again but now they will not waive the fee to pay so I continually have to call and fight with them. Still no card, no statements and no way to pay online. Then I am told that since it was late they closed my account. They have caused negative activity on my account and they should not be allowed to service anyone. I am now reporting this to the credit agencies.

For the record, I have never in my life left a review. This is to save you all. First and for most, there should be a negative star option for Credit One Bank's performance, by far the worst. I would compare dealing with this company similar to the traumatic experience you endure from your childhood dog dying, except worse. Never in my life have I been so disrespected, forgotten about, and screwed over by a company.

I received a notice that I was preapproved for a $300 credit card, and had to finish the application process. The first thing that went wrong was that they needed paper copies of my identification documents, a copy of my ID and my Social. Already this is a bad practice, putting your ID in the mail system. After waiting 2 weeks, I called the customer service, and found that they were not fluent in English. This caused a communication issue, where I was unsure on what he was saying. In the end, I had to call each week for 3 weeks, just to "get my card generated" as they said.

I gave them a star because there is no way to give it just ZERO. They are total liars! I received a letter offering a 2,000 limit credit card 0% fees. They ended charging $75 plus late fees for not paying it. (When I was not expecting a charge of anything!) They waived the late fees but still I had to pay the registration fee. I used the card because I have a credit for a return. Every time you use the card they charge Finance Charges, regardless if you pay on time or not, and regardless if you have credit on your favor!!! TOTAL SCAM SINCE THE FIRST MOMENT. I canceled the card and waiting for a check on my email with the credit I have for a return. Unbelievable.

I have had this card for almost a year now for Credit One and have had nothing, but problems. They still cannot figure out why I can't log onto my online account, after a year. If I call with an issue they are very unprofessional. I have been yelled at and talked down to by employees. I have called multiple times to try and figure out my online stuff and have been told several different things. They harass you if you are late on a payment, but won't make things right so I can have an easier way to pay my bills and track everything. When I pay this company off I will close my account and never go through Credit One again. I plan on sticking with Capital One who works with you and solves every issues I have with no problem.

Deception! I applied for a credit card and was approved for a $400 credit line. I accepted it because Credit One Bank terms are that the $75 first year annual fee will be deducted from the $400 upon receipt of the first statement. And this is a lie. I have made no purchase yet, and received a statement asking me to pay for the $75 annual fee and the bank also charged a $25 late fee and in addition a $1.04 interest fee!!! Total $101.04 they claim I owe. This company is out to get you. No integrity whatsoever! I will not use their card. Moving on and away from their disgusting practices. My rating is actually below one star.

Called the 877-825-3242 to cancel my card that was newly activated and canceled within minutes on November 3rd, 2015. Representative started off great and tried waiving $25 then $50 dollars off annual fee if I just agreed to keep the card. I told her I just wanted to cancel after reading all the bad reviews (the worst on any credit card I have seen). Then became angry at me for not keeping it a couple days to think about it. At this point I completely stayed pleasant and repeated to please cancel my card. She then gave me cancellation number and Representative said nothing more for me to do. But I still looked up credit card cancellation letters and sent one to Las Vegas where their Card Center is to make sure it gets cancelled.

This company preys on individuals just starting out or individuals that are in need of second chance credit... The best that could happen for all is that they are investigated and shut down or even better lose their banking privileges. Stay far far away from any advertisements from this bank... There is nothing good to say about circling sharks.

I can't for the life of me begin to understand why I was charged a fee for a card I never used, never even activated it after reading the reviews on this card. $75 fee and 6.95 for my color choice and style of card...... SHENANIGANS!!! I get emails telling me to activate my card, about 3 since I got it last month. Just got a letter in the mail telling me to activate today. I paid the bill in full but at this point I don't think I wanna use it. Feels like a set up.

If you get one of those pre-approved offers, don't respond. They need everything except your first born and they want you to mail in copies of documents such as SS card, ID, etc. In this day of fraud, who is going to do that? After two calls to customer service, I was given two completely different stories as to why they need this information. Very shady... don't fall for it!

This credit card company is a horrible scam! They charged me 145$ for a 25$ transaction! They charge you every month, even when you don't use the card. I called and asked them to close my account. I actually BEGGED them since they wouldn't cooperate... I begged 2 people and finally they said they closed it and when I asked for a confirmation number they wouldn't give me one. Later on, I called again and the guy told me my account is still open. Luckily, he agreed to close it and gave me a verification number.

I try to use my card and it was declined, I never used the card. When I try to calling customer service I was told my card was not valid. Crazy! The customer service rep couldn't tell me anything. Every time I called I got the same person, no help.

Terrible Credit One is. They claim they are here to help you rebuild credit, they are not. Also I made a double payment two weeks early and did not receive my credit limit. And the express payment is a joke, they charge you $9.95 plus whatever your payment is. Credit One is a joke!

Had some financial difficulties 6 months ago. Continued to receive statements from card company. Was able to pay entire amount off. Customer service told me that the payment would credit in 3 to 5 days. What they neglected to tell me was that the company had already closed out my account. I repeatedly contacted customer service to verify that they had received the full payment and that the account was back in good standing. After 5 separate calls, I was finally informed that the account was closed. I have no problem with paying my obligations and don't even mind that the account was closed. I do not appreciate not being told the truth on the first phone call. Tell me upfront what's going on. Do not waste my time!

I applied for a credit card with Credit One Bank. I received the card in the mail and tried to activate it. A representative indicated I needed to mail a copy of my state Id to an address in Nevada to activate the account. I have never mailed copies of my ID to a company for a line of credit and won't start now. Credit One ran my credit isn't (everything provided on my application matches my credit report) so why ask for the ID. With identity theft being a big concern they need to find another way to verify their customers. One more issue none of the customer service representatives are in the US. I asked to speak to a representative in the US and the associate transferred me to fraud. I wish I could pick zero stars.

Customer service is horrible.... Charged fee--- some interest on purchases of 3.51 on a day when statement came out before due date and I had no balance carried over. Previous month balance was paid in full 9 days before due date. I will pay 3.51--- I hope they use it for chemo- and they all die soon....

I did not have this credit card and I am glad about this but my husband has it. I help him pay for this credit card every month and never ever see a lot of charges like these before. Everything you do, they charge you a fee. For example, lost and get the new card - $25, increase credit limit which I always say no when it pop up online but they increase by themselves and charge you a fee, annual fee, late fee. All are overcharges that other credit cards do not have. Do not fall for this. Do not apply for this card. You will get the bad services and when you want to close the account, you still have some charge after that. You have to check and call them many times to make sure that the account has $0 balance which I will do too.

I never had a problem. All my transactions went through. They plainly state all fees. If you ask for a CLI and get it, they will charge you. If they give you a CLI without requesting it, they don't charge you. The annual fee is in bold print along with all other fees. If you use your bank's bill pay, your account will be credited the day after you scheduled the bill to be paid. Example my bill is due on the 30th, I schedule my bill pay on the 15th of each month. My bank sends it on the 15th to be received the 17th. Well when I check on the 17th my credit one payment was always posted on the 16th. And I paid my account off 2 weeks ago and closed my account because on Oct. 29th 2015 would be my 1 year with them and I wasn't going to pay $8.50 a month for the next year.

This company is preying on consumers with poor to fair credit ratings. They offer credit card accounts with high interest fees, monthly charges for membership fees, increase credit limit fees, pay-over-phone fees, late fees, (you breathe on the phone fees), kidding on the last one! But you see what I meant, fees up in ying-yang! No grace period even when you paid on the same day (passed certain time), and you can't do reoccurring payment through your bank or auto pay either. This company is banking (pun intended) on fees, and those consumers with fair credit will make minor mistakes. Customer service agents are in the US. No problem there, but beware of the limited things they could do. Bottom line, avoid this Credit Card company like a plague!

Holding a 867 refund could hold it for 45 days. When I call they told me 7 days. Then 30 days. Then 7 days. Then 30 days.

Such a terrible credit card company... First they sent me the app for the card and stated they were no fees or anything. Surely I accepted. Upon receiving the card and never used it, there was a $75 one-time fee from them. I decided to close the account as they refused to waive this fee and I knew it would affect my credit but they were so bad, I decided to close the account anyway. I tried to pay the $75 monthly to pay the fees but they would hit me with late fee upon late fee and then they refused to waive the fees. Their customer service is all outsourced, they are inefficient, incompetent and just very bad with their English. Worst credit card!!! Don't ever sign up for Credit One Bank cards!!!

The POPE was in New York and I lost my wallet, I contacted all my credit card companies Chase/Amex/Citi. All of them overnighted me a new card, now CREDIT ONE BANK is a nightmare. I called them in August 2015 to explain what happened, was told a replacement card would cost me $25. I ** really that's unheard of and it would take 10-19 business days to get to me. After 2 hours of ** with 10 different reps none whom spoke English I finally got a woman named Tiffany on the phone from Collections Dept to tell me, she'll get it mailed out to and no one here knows what they are doing, they are instructed to transfer the call to a (phone pool) which just circulates the call to anyone available. Finally some closure, so I thought.

Received a pre-approved application for Credit One credit card. Filled it out online and was "really" approved and received my card in about 2 weeks, with a $300 credit limit. I wasn't expecting much because I'm rebuilding my credit, but I charged on it and made more than minimum payments and they raised my limit $200 within about 3-4 months. No problems, I have not had to contact them yet for any reason, I get my credit score on my online statement and I make sure that all the "text notifications" offered show up on my phone which keep me on track to pay on time. I really appreciate the credit, thanks!

It took them a month and I have to receive and fax that I sent them, and when they receive that they wanted more information. They wanted to see my P.O. box mailing address on my driver's license and you cannot put a box mailing address on the driving license. They are the sorriest credit card I have ever applied for.

I too closed an account with them and they continued to send me bills for 8.00 and other change amounts. Harassing me and milking money from me saying, "oh your account isn't closed." I am reading all of the complaints and yet nothing has been done to stop them. I'm getting my lawyer and suing them next. I did get to the point of yelling and to top it off, YOU CANT UNDERSTAND A WORD THEY ARE SAYING. REALLY???

I have tried multiple times to login to the website in order to pay my bill with no luck whatsoever. I have called numerous times trying to get help and everyone I have connected with speaks such poor English that I can't understand them. I have no checks so I can't mail in my payment. Please have someone call me that can speak English without such a thick accent.

I have been trying since March 2015 to close my account with Credit One to no avail. I speak with customer service reps, obviously off shore as they cannot speak English well, and am told the account will be closed, yet the monthly membership fees continue to accrue. If I don't check monthly to make sure a membership fee hasn't been charged to my account, then I accrue late fees on top of the membership fee, plus interest. I paid off the balance I had from using the card for gasoline purchases on a vacation from year 2014; $600 bucks paid off long, long ago!

First of all, why can I NEVER get anyone English? Second of all, this credit card is a complete piece of crap! My other two credit cards are NOTHING like this credit card. Please, don't get this credit card. SAVE YOURSELF!

I signed up for this credit card and I regret my decision beyond words! I used the card two times, once for my $48 car insurance and another time for my $98 cell phone bill. Initially both things went through and about a week later I found out the charges were denied. After reading other reviews I decided to call Credit One and cancel my card. The customer service was ridiculous and she told me I owed them for things that never went through. Now I am in collections for $531 for NOTHING!! WHAT A RIP OFF!!! They are hurting my credit for no legitimate reason.

I did have two separate payments returned from my checking account. Both incidents occurred because of unauthorized activity on my checking account which caused an overdraft. Credit One suspended my account and required me to write a response and mail it to their office in Las Vegas. I could have sent the same letter in seconds by email but they insisted on mail. After weeks of delay they did not accept my reason without verifying the information with my bank and cancelled my account. Now it is difficult to make a payment because I am blocked from internet access. This company is poorly run and is pathetically unfair. If you are considering this company DON'T!!!

I signed up for this card because I thought it was a Capital One card. And, while I know that was my fault for not paying better attention, it is named "Credit One" and the logo, font, color, and placement are EXACTLY the same as Capital One. It's an easy mistake to make and one they do on purpose. I'm surprised Capital One hasn't sued them yet...anyways, I DID pay close attention the other offer and nowhere did it say there was an annual fee.

In August I paid my account like always. On time. In September I noticed I hadn't received my email billing reminder. I tried to login and couldn't. Someone had charged over $3,000 on my account. Now they are telling me that they will Lower my APRA SO I can catch up. Excuse me! I didn't make those charges. And the first person I spoke to said she can determine I didn't. Of course you can barely understand any of them. I've called them multiple times. They are harassing me now. This place is a joke! I never have charges over my account.

This place is ran by complete idiots. Foreigners can't speak clear English. I had a transaction with a company which took $166 dollars out of my account, the cost was $134. The company only received 134. I talked to three different employees including the supervisor. They all had three different excuses why the $32 was not put back in my account. Please do not accept any credit from this bank!

I was sent a pre-qualifying application in the mail and thought everything looked good so I went ahead and got the card. Big mistake. The interest is higher than I agreed to, they NEVER once mentioned that I would be getting a charge just to "order" the card and there are always random fees. Even if you are over $100 from your card limit that's not what funds you have available. And customer service doesn't have any answers, the mobile website NEVER works, and I would say a good 90% of the time I try to log in to make a payment it tells me "the system is unable to verify your username or password". Also, if you happen to make your payment ON your due date, you'll be charged a late fee. The customer service is never friendly. The card itself doesn't always work. So I've paid it off and will never use it again (closing it will just look bad on my credit).

They're terrible. If you're late on a payment they constantly call you. I was late once and they called me 8 times in the span of 3 hours. It's ridiculous. They are rude and they want it then and there. They are so rude. I was sick last week and they called me at 8:00am. It's so stupid and Credit One is stupid. I regret getting a card from them. Just ridiculous.

I will start by saying my husband and I have had Credit One for over a year. We have had multiple credit line increases. I know the interest is high and the annual fee is crap, but we needed an additional line of credit to rebuild our credit. We have never had any issues with them. We always pay well over the minimum amount due and have never paid late. Yesterday I took my kids shopping. I decided to use Credit One card. A $7.33 charge was declined. I thought it had to be the machine at the store. I paid for my purchase another way and left. I logged into the Credit One account as soon as I got out of the store only to find I had $1 available. I looked at the pending transactions and there were multiple charges that had occurred the previous day in another state.

I could not get their website to work. So I called customer service; it take 20 minutes to even get someone on the phone. Then they were in India; I could not even understand the guy, so I hang up and called back and got another guy in India - his name was 'Ethan'. In the end they tried to charge me $10 to pay them over the phone. The guy said it was my fault that the website did not work. Arg.

They keep sending me these things (credit cards) saying pre qualified and when I call them no I am not. I also asked them to stop mailing me. They keep doing it too each week.

I applied and got approved at same day. I received first a bill!!! My card was supposed to arrive by October 13th and I was patient enough to wait until 16th. I did not receive it so I called to CS. They wanted me to wait for 2 more weeks, which is already a month with an account open, they don't accept sending it overnight. And still the bill of activating the account... The lady said I did not want to pay it until I have my card in hand, so I asked if I would receive a letter stating that... Of course not!!! Well, I closed it and I will for sure NEVER regret on that. If they messed up with a brand new account I don't want to even see how would be after....

I hate the day I got the credit card. The card works at certain vendors and some it doesn't. Customer service is pushy and hard to understand because of their Eastern accents. I want to close this card so bad but I don't want to affect my credit score.

The first thing I look at on an application is the annual fee part. The application said nothing about an annual fee so I applied for the card. I get the card and activate it a few days later and it said my limit and available balance. Well once I used the card for a small amount, I noticed my available was not what it should be. I call in today to see why and the first guy hangs up on me, so I call back in and the guy was like "that is an annual fee on there." I informed him that the application said nothing about an annual fee and that it is not showing anywhere online and that I was online looking at it as we speak. He then tells me that once you activate their card, it charges you a fee. THIS COMPANY IS A SCAM AND SHOULD BE SHUT DOWN. Now it is saying the annual fee charge on my account after I talked to them.

I have had this card three years and it's always been accurate. I have had credit increases and pay it one time. The only problem is, the online site to pay does not update right away and shows you still owe a payment, when you already have paid it.

I set up an account online to be able to make payments online and can never log on successfully. I don't always have checks to send or am nervous about forgetting and sending a late payment. They charge a fee to make a payment by phone and there's already a yearly fee. When I call I can't even understand customer service! It's not worth getting this credit card. Too much hassle.

My husband was deploying and I failed to set up a payment (whoops). Mind was somewhere else! I received a call and when I called back, the woman was asking me for my card number. I said "I'm driving, can I verify myself in other ways?" So after the verification I said "Oh I bet I forgot to set my payment up. My husband just left" (you can't set one up in advance it's an automatic withdraw). She said "Mhm I hear you. I'm going to charge the account on file for the minimum payment" and when I said "No, I do not authorize you to charge. I will do it once I arrive home. I might want to use my separate checking account," she says "Ma'am, pull your car over and take out your debit card to pay." I replied with "Excuse me? I'm on a road with no shoulder. I will not pull over. I will check my account and make a payment when I get home".

CREDIT ONE BANKING: RATING --> BELOW F-. ZERO fax numbers, no active emails (CEO/CFO Robert DeJong for corporate contact). Robert DeJong President and Chief Executive Officer Credit One Bank, NA 585 Pilot Rd Las Vegas NV 89119-3619 Phone: 702-269-1000 Fax: 702-269-1260 (DISABLED rings hangs up). ANY/ALL emails are returned ' UNDELIVERABLE'. All numbers listed under 'CONTACT US' via their website (https://www.creditonebank.com/contact-us.aspx) are call centers in Philippines. This company lists PO BOX as means of communications.

I have to review because I know a lot of negative feedback always gets put out there more than positive feedback... But I don't believe all the bad reviews out there for this credit card, simply because I have had nothing but a smooth, simply great experience with this line of credit and their customer service. I have moved recently, and all I had to do to update my address was simply get online to my online account, and change my address in my profile. As I was logging in to do so, prompts came up, saying I was eligible for a credit increase, and to accept all I had to do was simply follow the prompt to accept my line of credit increase.

I took Credit One Bank credit card they offered me very less amount less than $500. And they charged me $$ annually fee 1st day on my card. And they charged late payment on it. I used not even $20-30 on that account. Customer service is hell, they are talking like whatever they want on phones. Especially lady supervisor. It's one of the worst ever credit card company I have seen... I have 5 credit cards of worth $$$$$$. Never ever faced situation like this for just $300 credit card they are behaving like **... I even didn't used it 10% also. Worst bad ugly bank services... Save yourself.

This company has been nothing but a scam. At first, they let us start using the card, and then they froze out account. Stated we had to call to verify. The account was in my husband's name, and me an authorized user. The suppose customer service rep, was very rude, and I tried to explain that I was trying to make a payment, but he stated that he couldn't take the payment from me. It had to come from my husband. Stated he needed to speak to him.

I called to report my card stolen. After being hung up on twice, I finally talked to a man who I could not understand. I asked to speak to someone American and they did not have anyone. After giving the company my information, my card was not cancelled. I am very disappointed in this company. I am going to call back and call back and call back until I can reach someone American. This company is not what I thought it was. I would NOT recommend using their services. EVER!

I mistakenly got a card from them in a tight spot. However, I got the card, my payment is due on the ninth and they called me like crazy and not say anything just hang up. Then when I call back they like, "You need to make a payment today." I said, "My statement said it is due on the ninth, why are you calling me now?". I am going to pay it off and cancel.

I moved last year and updated my address online yet Credit One still sent my replacement card to the old address. I have contacted Credit One 4X over the last month for a replacement Credit Card. Every time they say they updated my address and sending out a new card but I have yet to receive it. This is my last attempt. If I don't receive it I'll close the account.

I received Credit One's offer in the mail, READ ALL OF THE INCLUDED INFO AND DISCLOSURES, and decided to sign/return the acceptance form. Due to being diagnosed with a serious, progressive disease, I became unable to work after a time and my new financial reality included losing my house to foreclosure and wrecking my credit. I've adjusted and have been slowly building it back. I really needed a credit card for travel because I often need to go out of my area for surgery and treatment. I've had this card for a few months. Yeah, the interest rate (19 percent) is high but have you looked at the rate for some store credit cards? They're about 24 percent, too. I'm not thrilled with the "hard sell" aspects and fees for everything, like the push for the additional user and special design card. I ignore it. The expedited payment fee of $9.95 is too high, I think.

I had applied for a Credit One Bank Card, they gave me $500. Fine. I purchased a few items. Made two payments which were over the minimum due. Received confirmation numbers. Bank account was withdrawn. For a period of two months I received harassing phone calls from the company from various states in the US, all Indian representatives telling me the card was never paid, I owed fees and I was to pay it at once. When I protested I was yelled at and threatened. I ended up calling the company paying the full amount and closing the card altogether with an assortment of threats of my own to let them know I was not to be harassed and that I was reporting them to the BBB and Consumer Affairs.

I received an application in the mail from Credit One Bank. Since I am not only disabled since 2005 and unable to work, but now also a senior who lives on a small fixed budget, I thought I would just get this card in case of an emergency. I NEVER activated the card because of some health issues and the passing of my sister. I received a statement in the mail from the bank, charging me an annual fee of $75.00 and some premium design fee of $8.95. So I got on the phone for 4 hours straight, trying to talk to someone in the United States. IMPOSSIBLE. All calls go directly to India.

My card was stolen and every time I call to report it they "transfer" my call the account specialist which disconnect after 10 seconds. Call back and asked to speak to the supervisor and they send it to the "account specialist" again...

Please bring your customer service to the States. Every time I call these people talk like robots!!!! I'd like a real person who can understand what my needs are, not someone who keeps repeating my name like a robot and telling me they understand how I feel over and over but yet does NOTHING TO HELP ME!!!!!!!

When I tried to use my card in a city next to me (same zip code as mine) it was denied. I told it's because this was a high-risk store due to it being in a different city. I spent 6 hours off & on the phone trying to resolve this issue.. each person said something different. One person would tell me I had to wait 2 days to use the card, another would say the issue has been fixed & I can use it. I spoke to a supervisor twice. I ended up at the store twice both times leaving with nothing because the transaction wouldn't go through.

When I signed up for Credit One credit card, it said no annual fee. I activated the card but never used it. I received a bill 4 days later for $100.95. I was outraged! They charged me $6.95 for the card, $19 additional user and $75 for annual fee. I have never agreed to any of these charges. Where did they come from? I called and got someone speaking English with a thick accent, seems like India. They listened but restated the bill. I asked for a supervisor and got another Indian. Same comments. I asked for a supervisor within the USA. They promised me a call back. Still waiting?

Okay, so I made a mistake and like an idiot I made the same mistake twice. I have 2 banks information for my online account with Credit One and I accidentally used the wrong account not once but twice, so they suspended my account. No big deal. I get it. I made the mistake, but now I can't make a payment online! So, I either have to call and pay $10 to make a payment or order checks so that I can start mailing payments in. Who writes checks anymore? Not me! I love in 2015 where everything should be done paperless! Do they not care about our earth?

Ridiculous customer service. Call their 800 number, wait 5 minutes and they dump your call! Call back, it does it again. And again and again. I finally got some foreigner on the phone. I need to discuss a discrepancy between their records and my credit report. I got absolutely nowhere with her. Any other business would be out of business with this sort of customer service. At the end of the day, I don't qualify for a mortgage because their reporting dropped me below the 740 score that I needed. I am a very responsible user of credit and always pay my bills using autopay features. I'm laying this one right in their lap. This is a pathetic company to do business with. If you choose to ignore this review, good luck.

I wanted to start fixing my credit. I was credit card free because of a BK13. Boy did I pick the wrong bank. First few months were ok, then they raised my limit without notifying me. I was keeping close tabs on the account when I have a raised limit and 3 charges on the account from a town 100 miles away and it was with a store that we have 4 of in this town. When I called I got someone who was hard to understand but he did say that they would look into it and cancel the card and I would be getting a letter to sign and mail back.

This bank sucks. I don't even know if we should call it a "bank". I called to cancel my credit card, however, they never cancelled it and charged me a late fee. They cashed my payment check on 8/6/2015 which was 6 days before my billing cycle date and there was no new transactions after I cancelled the card. I cannot believe what they have done. And the rep. who answered the phone, I don't need to repeat... Everyone who calls them know. This kind of "bank" should be closed, totally have no professional ethics. People, should we report them to the govt./any agency? We hate what we have experienced with them. Feel we should let other people know how bad this "bank" is and stay away from them. This "bank" is scam and BS. They should be ashamed!

Every time I call customer service to see what one of my inquiries is, they don't answer me, they tell me "well, we are going to cancel your card and this will be fraud" then they put you on hold for about 15 minutes so you can't tell them that's not what you wanted. They are awful and now I have a nasty letter from them telling me that they were going to cancel my card for all of the frauds... What a crazy company and also you can't understand any of them. I have always paid on time and this is how they want to treat me. So be it, I will cancel with them after I pay them back and give them a bad rating. Also, after I read some of the reviews, I see I'm not the only one having problems with fraud...

Called customer service (that term does not apply in this case). I discovered that (a) that department is in New Delhi, India, and the only address is a P.O. Box in Las Vegas. Nothing is more frustration to men than try to talk to someone on the telephone, whose English is so poor that I cannot understand them. I question that this company is even an American based company. Actually, this looks like a huge scam to me. Yes, Credit One has paid the business where I made charges. However, I had $36 available credit when the $90 - $95 - $95 were presented for payment to Credit One. All these charges should have been denied and they were not. They assume that because I want to protect my credit rating that I will pay these?? Hah - NOT!!!

I've had the Credit One Bank Visa for just a month and I'm sorry I ever signed up! They misled me to believe I was signing up for a Capital One Visa! Same logo, wordage, etc. I just didn't look closely enough when signing up. I got an initial credit line of $300. When my due date arrived, I attempted to sign in to the account to pay my bill. Upon doing so, at approximately 7PM, I noticed a late charge of $25 dollars was assessed to my account, even though it wouldn't officially be late until 5 hours later. I attempted to pay the bill anyway and was unsuccessful until the following day.

For the past two weeks, I have tried to log into my account. An error message pops up and give me a 1-877 number to contact Credit One. Every day I call, I get an operator that cannot help me and my call is transferred. I am then left on hold with a recording and then out of nowhere the phone hangs up. I have paid my bill on time for over a year. Now I going to be in a battle to avoid late fees and then reporting negative on my credit report. I am so upset would cancel this card if I could get a hold of SOMEONE! Sincerely, Unhappy customer.

Credit One is a well thought out way to scam consumers. I knew it was a less than stellar card; I also was well aware it was NOT Capital One, but I wanted to build my credit. I went ahead and applied. I was told I was approved with a $500 limit. Minutes later I go back to that screen and see that it's been declined! I call and they tell me 4 different stories. The supervisor I spoke with had the nerve to tell me they check your credit after they approve you! Who does that?

I called and requested my cards to be cancelled. I have a disability issue. They said "ok", but my card now has a balance from their fees. I am a struggling student! I have no money!! And I suffer from a serious disability!! Why? I paid off both cards.

Basically wanted to try out a card after coming out of bankruptcy. Thought this might be the one, but please read one. 1st, they charge the annually fee IMMEDIATELY then the fun begins. It takes 5-7 days to post payments and online payments are routinely refused for unknown reasons. So, if you pay online right before the due day, it will be about a week later before you realize it didn't go through. Then they start charging fees, late charges etc. If you do call India for the customer no-service, they say, "Call your bank, call your bank!" Overall I would rate this a scam. Legal, but a scam. My advice, make copies of the statements and snail mail all your payments. Yes, mail via the USPS. That is only way they will post your funds. Then when you have a zero balance, it will take a while. Then close the account IMMEDIATELY and walk away.

Please someone help... How can a card that has a $350 limit with a $75 fee for activation and was paid off over two years ago with $411 check stating paid in full now has been turned over for collection of $757? I don't understand this company and who can help fight them?

Today for the first time I notice a charge on my statement for $8.95 showing as an annual fee. We I called customer service, I spoke with a representative from India. I immediately asked if I could speak with a call center in the states. As we all know, this option was not provided. I was told I could speak to a supervisor. Guess what I was given the same person after 6 separate phone calls who stated they were the supervisor, Terry was the name provided.

Let my wife whom I am separated from open an account under my name. Did not verify my signature in any way. Then when I advised them I would take care of the situation, they refused to give me any information, card number, security code, expiration number. etc. to make an online account to make a payment. Very unsatisfied customer and would never recommend them.

I regret applying for a Credit Card with this Bank. They call every morning every night from all different area codes. The last thing they did was call my work number. I am paying this card off to have Nothing to do with them EVER again!!! Beware you have been warned of the harassment you will receive.

When I signed up for my credit card with them I didn't receive my statements in the mail. I DID NOT ask for online statements and they NEVER asked me if I wished to NOT have my paper statements mailed to me. So when I realized that I had not seen a bill yet I called them to see when my payment was due and of course it was, with a late fee and wanted to make the payment over the phone. They said that the cost to make the payment over the phone was $9.95 but if I wanted to make a payment over the internet on their website then it would only cost me $4.95!!!

Called their customer service number to inquire about a payment I made over 45 days ago that was not posted to my account. I called them and they were rude. Why does it have to take over 45 days for a payment to be posted? They harass their customers also.

I received a statement in the mail stating I owed Credit One Bank money. I did not have business with Credit One Bank. I throw out credit card offers. I begin receiving calls in late July, early August from a loud background call center in India, with poor English speaking, hard to understand representatives attempting to collect on an account I never opened. They claim I opened a Visa in mid July of 2015, that I owed them a $75 annual fee and already am late on that charge, have a $25 late fee and am accumulating interest at almost usury rates of 24%!! I asked them how much they claim I owed. They claim I owed for purchases in actual purchases but with fees and late charges my balance was up to close to $300! I told them that I would never sign up for a credit card at that interest rate, nor have I ever had a credit card with an "annual fee" since I know better. The representative demanded I make payment as if he didn't hear a word I said.

I have not gotten a bill from Credit One so I thought I should create an online account. Turns out my minimum payment was due 9/14 and they charged me a $25 late fee!!! This is despicable. Not to send a bill or an e-mail notice or text or anything? And then charge $25 on a late $25 payment??? I am sorry I got this card and I used it. When it's paid off I am taking the scissors to it.

I opened my Credit One Bank credit card back in 2012. I had a $400 credit limit. I always paid my bill on time until I started getting charges monthly on my bill. So I asked them to please reverse those charges. Told them I was never informed of those charges. They told me it's in that small print that they mailed out, you know the paragraph or so that you have to squint your eyes to read it? Yeah there!!! I was under my $400 credit limit and stopped paying them. Now here I am working full time for me and my family and it is 2015 and they have processed a wage garnishment on me for a balance of $1,200!!! Wtf??? Do not get this card. COMPLETE SCAM AND THE MOST HORRIBLE CARD I EVER USED. WORST FEES AND HORRIBLE CUSTOMER SERVICE. This company should be shut down.

Paid entire balance on card off with a rush payment that I spent an extra $9.95 to process. A week later I notice that the entire amount has come out of my bank account but only part of it was applied to my credit card balance. I call them and they inform me that when making a rush payment to use my debit card rather than bank account info. to make the payment or it applies the payment in 2 separate but smaller increments. Truth be told I didn't need the funds on the card immediately. I just wanted to pay off the card then use it then pay it off and repeat as necessary.

I applied for this card to build my credit. I made a payment on time and it did not go through. I checked my bank info and did not see anything wrong but thought maybe I did not have enough money in the bank account I used when I made payment so I changed to another account that I knew had the money and made payment again. The payment once again bounced. They have now blocked me from accessing my account online. I called to find out about this and I could not understand the customer service person. Not cool!

I recently received a Credit one bank card. I never used the card. After a few weeks I get a statement charging me 75 dollars for a yearly fee - a 19 dollar fee for who knows what and a 7 dollar fee for card design I never asked for. I refuse to pay for this ** so I called the 1 800 number and get a person from India. I cannot understand their language. I told them to cancel account. They kept trying to make me keep account so I have to call back tomorrow on Monday to demand they cancel account. They have all kinds of fees that will add up in a short time. They never explain these fees getting the card itself. They need to be shut down.

I accepted the offer thinking that was Capital One, but anyway! The thing is they sent me a mail and told me that the card was mailed. After that they sent me another mail and told me "Your card has arrived to your mail" and that I need to activate the card, but the card never arrived. I hope they don't charge me, and now reading all the complaints I want to cancel the card.

I agree with every review that I have read in regards to the poor language barrier. I tried to SIMPLY close my account specifically because I went on medical leave and they were unwilling to assist me until I returned to work. My other credit card companies were more than gracious to assist me since I have such good report. Credit One stated that they cannot help me and that I would have to contact my local judicial system which I've never heard of in my life! Most of us are lured into this credit card company because we're trying to rebuild our credit and in my opinion I have had very good results with Capital One Bank. So my suggestion for all of you reading these reviews is to don't waste your time in dealing with Credit One.

So we recently had to move, which as many of us know, can be quite expensive. We had ALWAYS made payments on time but due to the move we fell behind. I called at the beginning of September when finances allowed and explained the situation to customer service. I ask could we have some time to catch up due to the circumstances and was shocked when I told that I could. I made a payment and said I would call back between the 8th and the 11th of September to make another.

I have never missed a payment with Credit One. My card is paid off. I called to ask about credit increase. The poor English speaking agent told me that I can have a $150 increase of credit for a $24.95 charge. What???!!! And then he said not all of the their customers receive a charge. Okay so if I as a customer who has never missed a payment and has her card paid off doesn't qualify for a credit increase without a charge, then WHO DOES???? I regret having this credit card.

Credit One Bank has HORRIBLE customer service! I have been receiving calls every day for the past week DEMANDING payment when I never received a statement or any sort of paperwork after I received my card. Once I was informed of my due date I became frustrated because my due date is not for another week. Not only were they rude but they did not speak English well enough to understand what my concern/issue was. Their main concern was DEMANDING a payment. After escalating the call to a supervisor I got told to be quiet and listen to what they had to say. I have never received such terrible customer service in my life and there is no reason a card member should be treated in that fashion.

About 2 months ago I was informed, via email, by Credit One Bank that my card had been compromised and so they were closing down the original account and opening a new account. This would mean I should expect to receive a new card in the mail within 7 - 10 days. When I checked my account the next day, the new account had already been set up and all balances and pending charges had been transferred over to the new account - less than 24 hours after I had received the original email. This is important to note. Almost 3 weeks later, just as I was about to go out of town, I received the new card. Since the trip was both for business and pleasure I put the card in the back of the wallet and continued on my trip.

I contacted Credit One Bank this morning about a payment that I made online that was never posted or charged from my bank account. The representative that I spoke with barely spoke English was very difficult. I told him that the late fee needed to be waived because this was not a mistake on my end which he agreed to. He said he would be charging me $50, my September and October payment. I refused. I told him that I will pay my payment due by October 1 another time, today I'm just taking care of the September 1 payment. He wanted to argue but I would not budge.

Where do I even begin with this company? Earlier in the year, I had over $400 worth of fraudulent purchases on my card. Did they even attempt to contact me? No. Did they assume I spent outrageous amounts of money online within a few days? Yes. I mean, the norm for other companies would be to make a call to the account holder to verify that these were not fraudulent purchases - but no, this had not even occurred to this poor excuse of a company.

First I just opened the card and the bank shipped it to the wrong address. I then called and it took another 2.5 weeks to get it to the right address. It was passed the due date when I received it and I activated it a few days later. So my bill due date the first bill is due later this month being 30 days. Today I get a call from India saying I was passed due and demanded payment saying it was 9 days late. I Never received the card... how could it be late. So they wanted my bank number... Well there's no way I'm giving that to someone in India. I demanded a supervisor and it was the same thing. They did not understand English that I did not receive the card or bill for that matter. So they want payment when the e-card is a week old. Wtf. This company is a total scam. Run away fast.

I stupidly applied for this card. I've made one payment but they have contacted me about hourly since I made it, asking for the next one. I tried to make the payment online but it does not work. The people calling cannot speak English and I cannot understand a word they say. Today, they called me at work. I did NOT share my work number and they have contacted my boyfriend, which means they are TRACKING MY CELL NUMBER AS I'VE NEVER GIVEN HIS NUMBER OUT TO ANYONE.

Please nobody should get this credit card. These people are thieves. When I receive the card I only had $400 instead of $500 and I only used $200 then I got my bill in the mail for $500. They charge extra $9 just for paying on the phone and just because of them my credit went bad.

I got a Credit One Bank card for about 1.5 years to restore my credit. I made all of my payments on time. In November of 2014 I paid my card in full which I can furnish proof. At the same time I also closed my account. I received a bill in April of 2015 (5 months later) stating I owed them money. These charges for interested fees, monthly fees, annual fees and late fees. This card will restore credit but it is very high in fees. I called them to figure out what happened. They said my card on file to pay my Credit One Bank card was declined. I said "I know" because I changed the number after closing the account because I read bad reviews on this might happen to me and it sure did. They fix the issue in April 2015.

I applied for a Credit One Bank card before I read all the reviews. I got my card and didn't activate it but then got a letter in the mail saying I owe them 85 dollars! I never even activated the card so it is impossible to have made a charge and owe the money. I called them to cancel the card and the account and they refused until I had to get angry and yell. They finally canceled the account. PLEASE PEOPLE DO NOT USE CREDIT ONE. THEY ARE A SCAM AND SO DISHONEST.

I recently applied for a credit card from Credit One bank to repair my credit. I have made several attempts to make payments to no avail - 3 attempts on the company's own website failed, 4 attempts with customer service via phone failed. What's most surprising is that I have used the same payment account details to make payments to other financial institutions and retailers without problems. I can't believe I will make mistakes - that many with a payment account that I have used many many times for transactions.

First off I wanted to give them less than a one star but was unable to do so. I am in the process of rebuilding my credit, have done great until receiving this card. My payments have never been late. My first issue is that when I made my first payment I forgot to include enough zeros in my account number causing my payment not to go through. Instead of letting me know that and letting me correct the issue they completely locked me out of my account. I called and tried to explain the situation to the agent on the phone but was unable to make them understand what I was saying. First off their accent was very thick and the call was being answered in India. They wouldn't let me use the account I used previously so I ended up making the payment from my other bank account with the routing number and account number and my account was still locked after the payment was received.

Okay I called about Fraudulent account that was opened by someone other than myself. I've called at least once a month for the last 6 months and they keep telling me it takes 30-60 days and sometimes 90. I still have no response. I want it off my record. Also, they need to not outsource the call center. I do not understand other languages and these are barriers. And still no one has responded back to me. I think this is a scam ran by this company yet it affects our credit scores.

Credit One Bank is one of the worst credit card companies I've ever dealt with. They take advantage of people who are trying to rebuild their credit with outrageous fees, high-interest rate and $75 annual fee!!! I mistakenly applied for this card thinking it would be a good way to rebuild my credit. Damn was I wrong! You have to pay at least half of the annual fee when you sign up and they charge you a "processing fee" when you try to make your payment, and when you call their customer support they speak with a very heavy accent that's hard to understand. It's ridiculous! I closed my account with them after a few months and got a way better credit card from "Capital One". Don't fall for this "Credit One Bank", sign up with "Capital One" instead.

I applied to this company right before my family and I went to MO to see our son graduate boot camp for the Army that was in May, didn't get the card till after we came back. So we used the card for groceries and such. Well the first payment was right after we got home and it was $25 and I miscalculated the date and it the bank before the due date and was sent back as NSF. Well the following day I made the payment with an extra $$ to cover the fee.... Well after that we decided to put the card away. After that they decided to automatically take out the payments before the due date and each time (2 more) was NSF in the bank so when I found out I automatically made the payment and extra to cover for 2 months this happened. Then I went to see the balance online, I couldn't go back in so I called and they told me that the acct is closed and needed to pay the full amount because of lack of payment... **!!!

I paid my balance in full, only to find that I always have a balance because Bank One charges their annual fee broken in monthly payments. They will not allow a 1 time payment of the annual. Then they assess interest over the monthly payment of the annual fee. I spoke with the supervisor and requested the date to pay the fee, so it will not collect interest. I was told that there is no way to avoid paying the interest on the monthly charge for the annual fee. I was also told that these are the terms and it is take it or leave it. However, if I close the credit card account, my score will decrease. So it is an institutional-legal robbery? What can I do to stop this? Is there a class action suit I can join? There are millions of dollars being charged monthly by these company on interest over a monthly payment of an annual fee because Bank One found the loop to force people into paying this.

I have had my Credit One card now for exactly one year. They only gave me a $500 line of credit and I have never missed a payment. I called a month ago to ask for a credit line increase as I knew I had a big car repair coming. The foreigner on the phone from some third-world country said I was denied and I would get a letter in the mail to tell me why. The letter came and indicated the only reason I DID not get the increase was because my account on this card was not yet one year old.

I think you are a money grubbing credit card company!!! I will pay you the $271.00, and never have anything to do with you. I have overpaid my amount due. Asked for an increase, and was denied. Shame on you!! Will give you bad reviews!!!

I got credit card bill, received it before sent credit card. When activate the card, the bill already due and charge late fee and penalties in to account, and India people call you every hour. Evil company that keep away from it. I want my money that charge late fee and penalty fee.

Honestly, this card was terrible. It just didn't work (despite having an available balance) in numerous places. When I opened the account, the card took over a month to arrive. The service sucks, but their customer service is a nightmare! I called to cancel my card within my one year grace period (after the year, you get an account fee of $99), and the account services representative was practically bribing me to stay with the company. She offered me $25 off my annual membership fee of $99, she offered me a lower APR, she even went as far as to tell me the cancellation would ruin any future job prospects.

I call on June 14 on Sunday, talk to customer service to get help with my online password. She ask me if I want to make a payment. I said, "No I'm online right now. I do that thru my bank. I'm to take me out of electronic statement." I received a letter from CREDIT ONE BANK saying that my payment was return. I check with the bank my payment was posted in June 25. Well cc customer service they never listen. They always smartass. I'm always saying we can do nothing with whoever I was talking. Throw the payment for me because now when I send the payment I sent the payment thru my bank.

DO NOT APPLY FOR A CREDIT ONE CARD!!! I got this card to build my credit rating in order to get a mortgage. There was a yearly fee. I was okay with this. I called to pay my remaining balance and cancel the card after I was able to get approved for a card with no fee. The lady who understood very little English said she did just that. She gave me a confirmation number. Come to find out that confirmation number was just for the payment. Months go by and after speaking to my mortgage rep I find out that my credit score has been dropping because of an outstanding account balance. It gets better. I call to pay my new outstanding balance and cancel again. The lady takes my payment and disconnects me. I call back. After getting transferred 7 times I get disconnected. This happens 6 more times. I ended up having to get an attorney to call WHO ALSO GOT HUNG UP ON! His second attempt was apparently successful. I hope so.

I applied for a credit one bank card to help my credit rating. I signed up for online banking, entered in all of my bank account information and set up a payment a WEEK before my due date. I get 6 calls a day saying that my account is past due, and funds have been returned. When I called the company to make a payment over the phone, they inform me that there is a $9.63 "standard processing fee", but they charge that for express pay. I told them I do not want express pay, just standard, and they told me that I must pay that fee regardless. If I wanted my funds available in 24 hours, I would pay the fee, but I don't, so why must I pay that fee? They constantly bother me about making payments, but when I try to, it's like they tack on all of these fees! Absolutely the WORST company I have ever dealt with! I am considering reporting them for fraud!

Aug 29th 2015 I called into Credit One Bank to discuss my payment and let them know that I'm going through a divorce... The lady was very rude. Over talked me. I just wanted to know what options I had for being 2 months late on my account and wanted to catch it up. I have a Discover and Capital One card and they have programs to help you get caught up... Not Credit One Bank. You can barely understand what they are saying. And it's either you pay or your account will be closed and go to collection.

Customer Service is not processing my request to have a fax sent showing I have a zero balance to my mortgage company!!! I have had the worst experience with Credit One Bank. I am currently in the process of purchasing a home. So I paid all my credit cards in full... One of those cards is with Credit One Bank. I have been a wonderful customer to them since I have been with the company. Making on-time payments and asking them for nothing. So when I called in to request a letter be faxed to my mortgage company showing I had zero balance on the account, I didn't think I would run into any issues. But BOY DID I!?! I paid the account in full on Aug 13. I called to request a fax be sent to my mortgage company on Aug 18 at 1:12 pm ES... I spoke with a representative who told me the fax could be sent in 24-48 hours...

I have never missed a payment and now I am in a hardship, I call to ask if they have a hardship program and they tell me no and immediately transfer me to someone to take a payment even after I tell them I couldn't make the payment. They will not help out in anyway and the only thing I can do is close the account or get into thousands of dollars worth of debt with them and kill my credit because they will not help me out! They only care if you make a payment and if you try and ask for help they tell you no.

I had a Credit One Bank card to repair my credit. I had it for at least 5 years and paid the balance off every month. If I was unable to completely pay off the balance, I at least tripled my payment to help re-build my credit. I was able to do so and opened a Rewards card at my bank with a high limit. I paid off the Credit One Bank card and had a zero balance... or so I thought. They changed my annual fee to be a "monthly fee" instead of an annual fee. Thinking I had a zero balance, I got a call from a representative that stated I had a late fee on my annual fee. They supposedly waived the late fee if I paid the annual fee which I did.

Unable to obtain reply from customer service. Wrote letter and phone calls stating the account has been compromised. Unable to withdrawal funds ATM, refuse to honor disputed posting of service. I did not request. The account was great for a while now this time to pay up and move on.

Everything was fine for me with this card and making my payments monthly and online access, etc., but after paying off my entire balance and wanting to close the account, that was another story. Nowhere on their website is there information regarding closing an account, at least I didn't find any, so you have to call them. They have limited business hours for which you can call and speak to a representative, which I guess shouldn't surprise me, but did.

I attempted to make a payment via my savings account. I, however, placed my customer number at my bank into their system instead of my account number which caused the payment to be returned as a non-valid account. Unfortunately, my bank would not issue a statement on their letterhead to verify that my saving account with them (since 2007), was valid. My account, therefore, was closed by Credit One, not taking into account that particular payment was one of two payments that I made (I made a payment from another account that went through fine). The representative and supervisors have been extremely rude and unwilling to work with me to help with an alternative solutions for this issues. I'm really very disappointment with this, as this credit card was an attempt to re-build my credit.

I have never in all my years of living had to go through the hell that Credit One Bank put me through. I am a man of responsibility, I have a full time job, and I always made my payments. I was late one payment because the due date fell on a non-payment work week. I notified customer service and spoke to a supervisor who waived the fees, and let me know as long as the payment was made before next month I should be fine. A few days later, not even a month before my due date, I got a call from in-house collections harassing me saying I need to make a payment now, refusing to hang up unless I pay.

I applied to this card knowing exactly what I was getting into. I read everything on the letter they sent and also went on their website. With that being said, I was aware of the $76 annual fee and also all the other fine print. I am also aware of the payment taking 5 days before reflecting on my account and if I need credit faster there's a $10 fee. Remember that you're signing up for a credit card that is trying to help you out because of your credit score. They're taking a risk with giving you a line of credit so they have to secure some type of money right off the bat. If you don't like it then try applying to AMEX (which, after making my payments in time with this card, I was able to get). I don't this card much. But I still keep it open. This is a good card and I always make my payments on time and I've never EVER had a problem with them. Just remember that there is an annual fee.

As a Divorced Woman, I destroyed my credit for around 2 years. I have remarried and my life has stabilized. In order to build my credit up, I accepted an offer for $400 credit from Credit One Bank thinking I would be able to rebuild my credit score. At no time would I have accepted this offer if their ridiculous $75 annual fee on a $400 line of credit was disclosed. It was not. When I called customer service and questioned them about the outrageous fees, the agent was non-caring, non-responsive and did not offer one iota of resolution. What a bait and switch company. I have the means now to pay them off, which I will do and cancel them pronto. In effect, that will actually hurt my credit. These folks need to be investigated for fraud and put out of business. I will also file a BBB report and also file a complaint with the Attorney General in my State. Whatever you do, DO NOT DO BUSINESS WITH CAPITAL ONE. Learn from my mistake, these people are criminals.

08-19-2015 Credit One Bank mailed postage and fees letter. 08-25-2015 I called Credit One Bank at 1-877-825-3242 and a female voice, which I couldn't make of due to her speech, about my application not in fullness & monthly income. It felt like bad karma...

They misinform about everything. Each person try to cover up the lies they tell to get you the card, then you can pay them. They still harassing me, calling so many times all times of day and even in the night. I cancelled them, they still calling me. I advise you all just don't Trust them. Lies.

I would have given zero stars but it made select one. I have been charged an ANNUAL FEE every month of $8.25. An annual fee is supposed to be a yearly fee not a monthly fee. That is what they are charging me and I'm sure other customers are being charged this fee wrongly. This card hasn't been used and I keep it for emergencies only! I got a statement today that my payment is past due. Impossible I think. I go online to my account and whammo there it is, my annual fee (I mean my monthly fee, of which I had no idea that I was even being charged). Ridiculous.

I called because I had a double charge from Macy's on my card and I wanted the second charge which was obviously a mistake removed. The customer service agent who barely speaks English told me I would have to go to the merchant to have the charge removed! So I am just supposed to walk into Macy's and do what exactly? A merchant who processes thousands of transactions a day! I threatened to close my card and they removed the charge and waived some fees. I hate this card company. As soon as I pay off my balance I am closing the account!

My account was charged a $19 fee and I called Credit One customer service. The CSR was a foreigner and talked so fast I had to have what he said repeated. He said I called two days before and added a user to my account so they charged a fee. I asked him whose name I added and he said I had to tell them first. This never happened as my card is maxed out and I can't use it. They offered to increase my credit limit for a $24.99 fee! This credit card company is horrible and I don't trust them. Furthermore I closed the account, that's how bad this company is, even though it might lower my credit score.

As I am reading all the negative reviews on Credit One credit card I am a bit taken back. When YOU apply for the card either thru a mail offer you received or online application it VERY clearly states all the fees and interest rates in black and white. I read all kinds of complaints about the $9.95 they charge for express payment, which is also stated in their disclosures. They also state the fee of $6.95 if you want a designer card. Why would anyone wait till the last day or so to pay? This card is for people with bad credit so they are taking a risk on even giving it to you and then you want to complain of a fee for paying on the day it is due? You need to pay your bill when it is received. It's pretty clear that most people complaining on this probably should not have a credit card at all.

I find it quite amusing reading all of these negative comments about Credit One. First of all, of course there's going to be annual fees and higher interest involved. This credit card is helping you repair your credit, which you screwed up yourself. If you're getting offers for this card, good luck getting approved with a bigger name card that doesn't have an annual fee.

This is by far the worst credit card on the market. They accepted my online payments in full paying off all charges, then denied the payments and canceled my card. They took the payments from my bank account and then said they didn't receive them, they closed my account and then proceeded to keep charging for the card. Calling me every day and sometimes just hanging up, no one speaks English well and finally got them to takes the fees and fines away and just don't use this card. They are horrible.

Stay away. This card is not worth the fees. I charged $6 my first and only charge. I was later assessed $54.00 in fees 7 days later and harassed. Know the FDCPA and FCRA. This card is a rip off to consumers narrowly skating around the law. A get rich quick scheme for the owner. Kudos, you found a way to rob me without ever meeting me.

I apply for my first credit card and get an approval from Credit One. Worst mistake of my life. Five months later I see that my card has been paid off. I call into their customer service and explain the problem and they tell me not to worry about it - look at it as a gift. Two days later I call back because my card had been charged for something I didn't do. I call in and they tell me about the charges at Walmart the day after the card was paid off. I hadn't used the card in over a month. I'm not getting angrier and angrier with the person on the other end and end up closing the account and telling to start a fraud investigation.

This is the ABSOLUTE worst credit company I've ever dealt with in my life and I have multiple accounts with other companies. My bill is always due on the 15th, which is when I choose to pay it online and that's never been an issue. The 15th of August I received a call saying that I owed on my account, which I already knew about and I told the woman that I was planning to pay it online that day (this was VERY early in the morning). The woman refused to let me off the phone until I agreed to make a payment. She asked for $25 but I knew the bill was $75 so she compromised and agreed to $50 (what reputable company even does that especially when I'm intending to pay $75+).

Every month 3-4 days before my payment is due, this company calls "as a courtesy" to inform me that my payment has not been received and "how would I like to pay today?" When I inform them that payment has been made and that I will not be making an additional payment, they get pushy. They argue with me and then refer me to the supervisor. I've taken to stating my intentions very clearly including that I understand any ramifications of a late payment but still they push. They misrepresent themselves, neglect to tell you that they will add processing fees to any payment made over the phone, prey on those trying to rebuild. They do not listen to their customers, they stick to their scripts to the extreme. One more payment and the account is closed.

Accepted invitation for credit card. Thought it was Capital One. Upon receipt and activation realized it was Credit One. Called to cancel, was told I couldn't cancelled until I paid the 75.00 fee and 6.99 fee already passed, even though I never used the card. I tried to cancelled this card on three occasions. Finally in the third try a non-English speaking person told me it was cancelled and verified that I owe nothing. But I know I will have to watch them and my bank account. I paid 81.25 for the lesson. I hope they don't mess up what I am trying to repair.

I always reads up on things before I apply. Only 1 month after being discharge from BK I received a invitation for Credit One, Discover and Capital One. I applied for the 2 most popular Discover and Cap1 both denied me. I was hesitate to apply for Credit1 because of the reviews. I was desperate to get my credit back on track so I applied 2 months later. WA-LAH! Approved for $400. Used less than 50% of my available credit and paid my bill on time in full and received a $200 automatic increase in one month and a half! Yes they charge outrageous fees and charge 9.95 to pay your bill that just comes with poor credit. I've never had an issue that I had to call them so I don't know how customer service is. BUT SO FAR SO GOOD!

I've been a Credit One customer since July 12, 2015 with an opening credit line of 300 dollars. I've made "large" payments but still haven't managed to pay off the entire. I'm a spender with three children and school coming up. I've managed to now have maxed the card out. I do enjoy making payments with this card with so many ways to pay and Credit One always updating and posting available funds and recent activity. They are an awesome company. No other card have I experienced such on time on point account service.

Checked my credit history with Credit One only to find a charge for an airline ticket for $301.74 to Nevada that I did not make. Immediately called Credit One to inform them of the fraud. Account was closed and now I can't get online to make a payment or see my history because it's closed. They transferred the balance that includes the fraudulent airfare to my new credit card number, now I can't prove that it even existed because it is lumped into the new balance. I'm informed they are working on it. I asked how did this happen that I have to give my last four digits of my social security number to their automated system, they say I must have given out that info.

These people will call you 5 to 10 times a day before the date of the bill is EVEN due! They are breaking the FDCPA laws and charging ridiculous charges on the card. And when you do pay them they charge you an extra $10 onto that bill. Please beware. This company should go out of business.

So I applied for a credit card from Credit One Bank but I was not planning on using it. I got the card after several weeks of applying for it. Today, a week after I received the card (not activated yet), I got a bill saying that I have an annual fee of $75 to pay and so I called and the lady said I don't have to worry about paying it as long as I don't activate the card but I am not satisfied. But I said, "I want to close the account." She did not want me to and so I called again to cancel but it seemed that they did not know what to do and they hang up on me! They are so rude!!! Why do companies support this bank who wants to scam people? I hope the authorities will somehow take an action about this.

I have received a solicitation to apply for credit card with Credit One bank, which I was approved for. All the monthly payments I make toward that credit card are like getting an overdrawn. Every time I complain their answers are either I make late my payments or I don't make sufficient amounts. Late and annual fees are applied. Those late and annual fees are used every months. I always pay on time and more than the minimum monthly payments. They all speak with an accent to Indian people from Asia. I need a class action.

I was a bit skeptic about signing up for this card based on bad reviews. But it did not deter me. I gave them a chance, quite frankly I am completely happy. You borrow funds, you pay it back - plain and simple and you won't have any issues. To the people who complain, be responsible and pay back what is owed on time. That's it! Credit One rocks!!!

I read all the reviews after I received my card. Then they wanted a 75.00 fee, and charged also for the design (which is not mentioned that there would be a charge for that) which is taken off the balance of the card. They do not have my banking information or anything due to the fact that I was not going to use them after reading the reviews. Now they charged me for the 75.00, 1.25 interest, 25.00 late fee and a false charge of 15.55... First of all I never initiated card. They do not have my banking information either. What cc company would let anyone use a cc without their banking information?

I applied for the Credit One Bank Card, received it in the mail. There was a deadline for activating it, my limit was $300. I missed the activation deadline - I never activated it. Month later I receive this bill with a $75 Annual fee And a due date of 8/03. I thought it was strange since I hadn't activated it nonetheless I didn't want any trouble for not paying it so I placed the bill in my bag to remind myself to pay it. Due date was 8/3/15 and I realized I hadn't paid it yet on 8/5 so I got online and paid the $75 plus $25 late fee plus $9.95 express pay fee total $109.95 and I haven't even used it!

I applied for the Credit One Bank credit card in July 15, was approved and got the card in the mail. The card already had a balance on it for the annual usage amount, which wasn't a big deal to me, but I have used the card, and have tried to make 2 payments and getting ready to try and make the 3rd payment. After each payment gets posted to my account it then tells me about 5 days later payment returned. I have to call the lost and stolen 800 number to even get someone and they keep telling me to verify my account, and each time I have done this and now it is getting close to my due date and they have all my bank account information and I am afraid they are going to take out monies that isn't due them.

If I could give zero stars, I would. My card had fraudulent charges while it was in my wallet. I called when I noticed the first charge on my statement. The customer service representative I spoke to asked if I was in Miami and used my card that day at Hilton... I told her "no, I live in Chicago and am obviously reporting fraudulent charges... HELLO." I don't know why this additional charge showed up on my account and there was no fraud alert.

I am a long time card holder with Credit One Bank. I've been with the company for over seven years. I have made every single payment on time. It wasn't until this year I suffered a loss of my baby and had surgery I fell behind in a few payments. I called Credit One to see what I could do to get back on track. They told me about the re-age program which helped to lower my minimum payment.

I have never missed a payment, abided by all they have requested and seems to me that they take advantage of people with poor or little credit to make money for themselves and no benefits to the customer.

I applied for a credit card and about two weeks after I received a letter asking for a copy of my driver's license, Social Security Card and a current W2. Pretty much all you need to create a new person and steal my identity. There is no way in hell will I or should anyone provide hard copies of this information. In this day and age this is absolutely a ridiculous request from anyone. I have no idea of knowing who will receive my information, who will view it and where it will end up. I spoke with a support person who was attempting in some form of English to communicate with me. Long story short, I'll be cancelling my request for a card from this scam of a company. Don't do business with them and never provide the information they requested to anyone.

I received my first statement - first statement ever after activating my card - and there was a late fee on it. How could there be a late fee? I haven't used it and had just activated my card. Was told I had to pay the fees before I could cancel the card. I explained that I was not going to do such a thing. Sent check and paid statement. Waiting for the next statement and it still hasn't arrived. STAY AWAY - STAY FAR FAR AWAY FROM THESE THIEVES!

Every time I call these people I can never get an American or someone who can speak complete English! I scream at these guys every time I call in my payments! Me and my husband are paying our accounts off & we are so done with this! I would never recommend this credit card company to anyone!

First of all you only receive the card with $199.00. They take away $100 in advance based on annual APR and some other charges they want to add, and even though you have to pay $100 you haven't spend they take interest on every payment you made, customer service is ok. They answer the phone in about 3 to 5 mins but their explanation is poor and sometimes you can badly understand the English they talking... unless you don't have a choice pls DON'T TAKE THIS CARD, it's AWFUL!!!

I went to make a payment and look at my statement and could not get into my account. I call and they said I was locked out because my payment was sent back from my bank. This could not be true because I had plenty of money in the bank. They charge me late fees and closed the account. I have no way of seeing my statement and requested that they mail me a statement but never have. I don't know how much I owe nor do I know what they are charging.

My mother was out of town from July 22-30th on a vacation with her granddaughter. While she was gone, a CC was sent to her that she had applied for the first week of June. In the weeks prior to her vacation she did not receive a letter of approval or denial. While she was gone, her community mail box was broken into. It wasn't until she received a statement that she knew the CC was stolen. Immediately she contacted them to cancel the card that it had been stolen. The thieves have been able to charge $200 over her limit. They tell her she is responsible for charges because they were done in her area! Why is this company allowed to be in business???

Got a letter in the mail saying I've been pre-approved for 1500. I didn't need the money and this was no surprise. I have good credit but I figured a extra 1500 couldn't hurt plus it'll only boost my credit so I apply online then it says I've only got approved for 300. Okay cool. Also I added my son as a authorized user so 3-4 days I got confirmation my cards would be sent out. Maybe 2 weeks later I finally received them so I started using it and it got declined the second day I made a online account and realized these ** had already used the first 100 for me. They took the 75 annual fee out the 20 dollar authorized user fee and the 7 dollars for getting the black card. So I understood that and maxed it out at 300 then I paid the first bill immediately for 300.

I was about to make a payment on 8/8/15 and say that I had a transaction fee of 23.44 and it was not linked to a merchant. I called the number on the card to get an explanation and was transferred 5 times and then hung up on because no one had an answer for the fee. I called back and asked for a supervisor and she left me on hold for 10 minutes and came back and said she doesn't know where the fee is coming from and needed to investigate the fee and call back. I told her no I wanted the fee reversed now and that I would stay on the phone until she got me an answer. She said she see that the fee is not associated with a merchant and placed me back on hold.

I called customer service last month to close my account after I paid the entire balance. Called them twice just to verify if my account was really closed on two occasion. Both of the reps said yes, then I get an email with the account balance stating I owe $6.95 for interest. How are they charging me interest if my card is closed? Credit One sucks. Poor service, poor customer service.

All sorts of BS. Never seen a website that makes you input your whole social security #. Very creepy, for identity thief. This company needs to be shut down. I imagine they also steal other credit card numbers when you give them one to pay balance. If you pay by phone then they charge you high fee of $9.95. Also would rather give to an automated system not to a personnel who could be keeping my other cc #. Just by activating the card I was charged 81.95. This is not upfront disclosed. I could not even find it in their small print disclosure.

I just recently repaired my credit after 10 long years and began receiving a flow of credit card offers from Capital One with excellent benefits, limited fees, and low minimum monthly payments. Then one day I accepted a credit card offer and later realized that it was NOT a Capital One card but a Credit One card designed to look like Capital One at first glance.

Received a call while I am at work this morning from this card asking me to pay them at once... I said I already paid $25 thru mail but they insisted that I pay them $108! Then the girl who I initially I was talking to passed the phone to her alleged supervisor... Same thing - he insisted that I pay the whole amount. OMG. Would you believe my due date is still on the 21st of this month, and they are already asking for their money. So I ended up hanging up the phone because I am in the middle of my work.

Inquiry was about a credit card that rejected. Every number I called required that I give my ss # first by automated and from customer service I requested your security and fraud department and was told that I must give my ss # first. You are not a legitimate company but a fraudulent company asking for ss #.

I called on Saturday. I lost my job. I explained that I needed 3 weeks to get check and didn't want my credit score affected because of a transition in jobs. I pay the insurance in case this happens each month but was told that I didn't need to fill out form because I already have another job and it would not pay. I thought that it was taken care of after the representative was asked by me, the client, to document said conversation to avoid being bothered. He even told me he ever the late fee and no one would contact me and I could pay when I got my first check. Wrong. I spoke with a pushy and rude foreigner who Demanded I give card information from my bank to pay this fee.

I'm fairly new to this card. I am absolutely astounded at how many reviews are blaming this company for their own financial irresponsibility. If you wait until the due date, you pay the express fee. That's your fault. The dashboard is extremely simple to use. You have two options: 1. Express pay $9.95 or 2. Free in 2 business days. What's the problem? Pay before the due date and it's free. Pay your bill in full every month, no interest. Most of these reviews are people complaining about late charges and the express fee. These are things solely under the power of the borrower.

Where do I begin? This is the first time I am so upset with a credit card company. I have multiple credit cards, I am always on time with my payments 100%. I have always had high credit scores for the past 7 yrs. I accepted this card thinking it was a card from the real bank CAPITAL ONE. When I realized it was not Capital One I called to cancel it and because I found out I have to pay a $75 yearly fee. I don't need a secured card because of my credit score being in the 700ds. When I call to cancel that's when they told me I have a balance from a couple of local shops. I never used the card. How is that possible?

I received a pre approved letter for a Visa with Credit One Bank. Accessed online and entered the confirmation code. After a few seconds I got denied, because they say that I already have a credit card with them, which is not true! They asked for my Soc sec # when I called back, and when I ask for an explanation on this matter, they hung up on me! I am concerned about identity fraud!

This company needs to be shut down and made to pay a settlement for the way they are fraudulently abusing consumers. I thought they were Capital One so went ahead and signed up for the credit card. Everything was okay until I immediately opened my account to see how much credit I had been given and was very surprised to see that there was a 90.00 fee already added to the card. I knew right away that this was not Capital One, but Credit One Bank. So I decided to use the card and just pay it off immediately and close the account. I went to the website to pay on the card and my username and password no longer work. I called and they said that my account had been shut down. I asked why? She said maybe my browser was wrong or I needed to be on a laptop. I said that don't make sense because I am using a laptop.

After contacting this company after experiencing and was unable to make my payment they told me it was nothing they can do unless my account is delinquent. I contact them after the account was delinquent which assessed a late, they did absolutely nothing. Today I received a call that they filed a judgement against me. Are you serious!!!

The company charges $8.33 per month annual fee's. With a card limit of $1500 and regardless if you use the card or not. In fairness I had no real challenges with the customer service except that they tried to upsell me so as not to cancel the account. I had to ask 5 times to cancel before they finally agreed to do so.

When I first open this credit card I picture though it was going to be good with their rewards and stuff, but when they try to charge with fees and stuff that is when it became horrible to have this card. Customer service was the worst. They didn't really help you and they was disrespectful, even the manager was disrespectful. I wouldn't recommend this credit card to nobody.

This company is a scam! They charge 27% interest on your monthly balance even though you pay it off in full! This is a daily interest rate. They charged me $35 late fees even though they never sent me my balance either by mail or email! I got them to reverse the late fees and asked them to send me the credit balance (I paid off my balance) of $35. They said they would mail me a check and 2 weeks later I called and they said they mailed out the check and it could take 7-9 business days.

I am working on building and upgrading my credit. I already have one card that I'm using very carefully to that end. Soon enough, I started getting offers in the mail, but I wasn't ready for another card yet. Last month, June 2015, I received an unsolicited offer from Credit One, although I didn't realize it at first because their logo looks quite similar to Capital One at a quick glance. I looked it over and still didn't want another card, so it went in the trash. You can imagine how irritated I was when two envelopes down I find a bill for the card for which I had just tossed the offer. That's right, the same day. Needless to say, after chuckling at their confidence or audacity in simply assuming their offer would be accepted, I tossed said bill in the trash. After all, I had never signed anything, nor been issued a card to have had an opportunity to use it.

I had a $1500 limit on my card which was up to $1200. They allowed someone to charge an additional $2000 and change my mailing address. When I called them they told me I had to file a police report which I did but I'm still having ongoing issues with this! Then they had the nerve to ask me if I wanted to activate a new card. What a joke. Worst co ever!!!

I called to make payment arrangements on 7/24/15. The young lady told me just to make my payment on the next due date of 8/19. I repeated the information she gave me and thought everything was ok...wrong! I receive a call today saying I was delinquent. I explained to the gentleman that I had made payment arrangements on 7/24. I relayed to him the arrangements. My explanations fell on deaf ears.

Worst credit card and customer service! Impossible to deal with! Online banking DOES NOT work! I have to call EVERY month to request paper statements to pay my bill because all of a sudden I stopped receiving them and then I was told to contact the postal service!? Yet I received paper statements before??? What?? And on top of that I've been charged over 100 dollars in fees!! This card is the biggest headache. I have never had to deal with such hassle with any other credit cards. Very disappointed. I just want paper statements!!! Is that so much to ask!? What is the problem here??? Beyond fed up. Something isn't right here.

I had a bad divorce (who really has a great one?) and had very bad credit afterwards. I received an offer from Credit One and really needed a card so I took it. A few years later I opened the account. I was over the limit and they called me at my workplace to collect. I NEVER SUPPLIED MY WORK PHONE NUMBER TO THEM. That call arrived today, and I have decided to pay it off and close the account ASAP.

I have had problems with Credit One Bank since I opened an account. They always call and harass me after I make a payment. They call and tell me my payment did not go through and "We will make the payment today over the phone for $10." I told them "No I'm not paying you $10 for a payment I made before my due date." Then this foreign person tells me that I can't hardly understand that the information they have for my checking account is wrong so they added a $29 fee. Also they want two months of payments - the one I already paid 5 days ago and August. I told them no again. "You're only getting the payment I set up 5 days ago and that's it."

I had Credit One Bank almost 2 years and payments perfect so far. On Nov 2014, I was on vacation and made a payment online. I looked at my bank account and missed one wasn't taken by Credit One Bank. This is my third attempted as 2nd time on July 2015. Pay online, explained not clear to understood. I don't think Credit One Bank went to my bank... I don't know. I was so shocked. They charged me $125 and closed my account without a reason. WTH? I don't owed $125 and never requested to cancel my account (I'd loved to). But, I don't really what's happened to my current or former Credit One Bank. Hey Credit One Bank ** YOU! Please do not apply Credit One Bank or Credit Karma (other credit cards). That's so sad... Smh.

I have discovered on my recent Experian credit report that Credit One Bank has been requesting my credit report monthly beginning January 1, 2015. There is absolutely no reason they should be looking my credit report since I pay for everything with cash and do not have any form of credit. I have not applied for any form of credit from any company they may be associated with. I feel that they have violated my privacy and are stalking me. This is totally inappropriate behavior and I am enraged by their behavior.

Received my card on Monday, got a bill on following Monday for all the charges I was not aware of. Also charging you for an extra card of 20.00 per year. But the worst is when you go to contact them and they don't allow emails because they are not secure. WTH, if you go thru your account it is secure. I had to call the many different numbers and they are all automated. Finally had to call lost or stolen to ask to cancel and that was the worst experience I have ever had. DO NOT get this card.

I was becoming very ill and had my mother make a payment online for me and she made the mistake and processing the payment on the Credit One's site instead of my online banking account to avoid late fee. My mother is not very mindful and did not check to make sure my banking information was correct and processed the payment twice as she forgot she did it the first time. Unfortunately for me it was on an account I haven't had for years and I notified this to the customer service representative. They understood that I no longer had that account from Chase and all I needed to do is mail them a copy of my current bank verification (included my savings account information) and it would take about 2 to 3 weeks to review and they would reopen my account.

This is the worst company ever!! They charge you hidden fees, the customer service representatives are rude, stupid, and half don't speak English! They charge to a fee to make a payment, they charge you a fee, which I did not know about signing up for the card. In addition, they make you pay a month in advance! As soon as I pay off this card, I will cancel this card! The worst I have ever had!

The company is a scam. They offer you credit increases because of your credit worthiness, but to get the increase, they charge you a 19.95 fee. When I mail my checks through the mail, they never seem to receive the payment, putting my account in a past due status. When you get through, it's like talking to a wall. This company needs to be investigated because either it's incompetent or they are holding back payments on purpose to increase late fees and so forth.

CREDIT ONE BANK. These Filthy Scammers that does not deserve to be referred as Credit One Bank. I can only ASK "What Bank? A BANK of SCUMS!" Well after a pause I think that what these FILTHY SCAMMERS deserve is for a WARRANT TO BE ISSUED FOR THE ARREST OF THE SCUMS hiding Behind the Umbrella in this case THE SKIRT of CREDIT ONE BANK and for the privilege of carrying such Brand Name to be bestowed to an Entity or Entities that have earned the merit to be Addressed as Credit One Bank. Not these Scammers That sent me an invitation by mail inviting me to try their credit card without any fee then as normally I went to their site and after going over all the Information on the Mail and reading over the policies I signed up.

In late 2013, I established a Credit One Bank credit card account based on the offered credit limit and terms. The very day I received notification that my account was active, I realized that the credit limit that was established ($200 - $300) was much lower than what was advertised. Initially, when the account was established, a balance of $45 was charged against my account as an administration fee. I immediately called the bank, spoke with a customer service representative and insisted that the bank close my account and waive any and all fees that have or will be charged against the account. The representative attempted to defer the cancellation, but with my insistence, she assured me that the account had been cancelled and no fee will be charged against the account.

This company stated that I made fraudulent payment, never told me the name or anything just close my acct. I made payment one time using a prepaid card where as I kept my payments up. Bad bad bad company. Please don't do business with them. Never help at all. Bad bad. Address P.O. Box 98873 Las Vegas Nevada.

I made a payment July 18 2015 for the full amount 81.96. My bank paid them from checking account July 21th Credit One Bank has no record but contacted my bank for the payment and Citibank has proof that they accepted the money. Yet they say it was not done. Told to call back in 15 days. They will decide the problem then. Is that good service. They say it is my problem not theirs. Still they took the money and they are asking for full payment now. They have the money already. They wanted data update which I had to pay $25. I did it in good faith. That payment shows up in the records and have the payment. The first payment is somewhere? They refuse to check their records to solve the problem. They say it is my job and problem. VERY POOR SERVICE.

I received a Credit One credit card and I only used it one time. I have been billed every month since I received it. I tore up the credit card and sent it back to your Las Vegas, Nevada location but you all kept billing me. I have been assessed a fee EVERY month. According to my last statement I owe $604.19 from fees. No one from your company has contacted me to try to resolve my problem. I have contacted the Better Business Bureau about this situation. I will NEVER do business with Credit One Bank.

The company is horrible. They close my account due to one payment being cancelled from fraudulent activity on my debit card used for payment. No notice nothing, horrible company!!!

I tried to use my credit card twice with a credit of $220.00 available, and was denied. I cannot find a number to call to talk to a human. I am mad to say the least!

This company is ridiculous! They make you pay 10.00 to be able to make a same day payment to your account bill. I can't always pay in advance. Most of the time I have to wait until the actual due date of my bill to be able to make the monthly payment. When I try to pay with the regular payment service, it never or won't clear that same day even if you pay in the morning PST! Only credit card I have where you can't pay same day and have it credited to your account. I have closed my account and will never go back ever!

I'm up in the air about this card thus far. I understand the high fees and all and figure that if I use the card responsibly, it should help me rebuild my credit. The issue, however, is that I have not received the card as yet. I was approved for the card about a month and a half ago and was told that it would take seven to 10 business days for me to receive it. The card didn't come, so I called and they cancelled the first card and sent out a second card. They also updated my address so that instead of coming to my home, it would go to my PO Box. That was just about 10 days ago. Well, the card still isn't here.

They literally stole 570$ from my account! Each time I try to call to find out how they got this money out of my non-Credit One bank account, they hang up on me. I'm trying to recover the money via dispute with my bank. I never applied with them! I have no clue how they got my info or my money! Horrible criminal enterprise!

I called on the 20th advising Credit One that I would be 5 days late on my payment due to unexpected problems. I asked if they would be willing to waive the 25.00 late fee that would be incurred and she told me they could do that after I made my payment, since as of the 20th... no late payment had yet been added to my account. Yesterday, I received a call from the same number that appeared on my phone today only yesterday, when I answered the call... no one responded on the other end. Today, another call from that number and when I answered a representative from Credit One confirmed my name and then went on to say I was late on my payment. I told him I had called 2 days ago and told them I would be late on my payment and reiterated that the payment would be made on the 25th.

Credit One Bank spoke with my husband for me to be added to the account to make decisions. I called back and after being put on hold for 35 minutes they told me I needed to be power of attorney to make decisions on OUR account. They charge monthly if you don't use the account, yearly to have the account AND to have a credit increase. Worst of all I asked to speak with someone that speaks proper English so we can understand each other better. Being that this company is based in the USA you would think they would have someone that fits the American description, but they do not! Very frustrating. By far the worst credit card company EVER!

The customer service reps do not hardly speak any English. Completely incompetent. I regret going through a company like this because they are rude and refused to help me with my credit card issues I was addressing. As soon as I get a new credit company to work with I will be canceling my relationship with this company. Completely appalled and hung up the phone feeling disrespected.

I checked online for reviews for Credit One tonight because when I checked Credit One's website, I am being charged a late fee and a payment I made online on their website doesn't even show that I made that payment. This is the second month that this has happened to me. And it just seemed fishy to me. Sure enough, I see that others have had this same kind of experience. I made payments on the same day to a few other of my credit cards and they have posted with no problem. I, like so many others, called in last month about my payment and talked to people with broken english. That was annoying!

I was sent an email saying my credit card may have been compromised and a new one was being sent. They cancelled the old card but mailed the new card to the incorrect address. When I went online to make my payment I had forgot my password but couldn't get a new one since I didn't have the new card number. I contacted them and explained I hadn't received the card and found out about the address error. They told me another card would be sent out and would have time to make payment.

My credit card was declined when I tried to make an ATM withdrawal and cash advance from PNC Bank. I called Credit One to see what the problem was. I spoke to 3 customer service reps and a manager (Jennifer **) who nonchalantly told me that I would have to wait 24-48 hours for the issue to be corrected and someone would call me back to let me know the card was ready to be used again. When I asked what the issue was, I received different answers, one of them being that PNC Bank is a "risky merchant".

They keep billing you for annual fees so many times and it's fraud and customer service they don't speak good English. I think the government need to bust them for their illegal ripping off people. Be careful people to get or apply for credit card from credit one bank. Simply they are thieves.

Disgusting, disgusting... DO NOT TAKE A CARD WITH THESE PEOPLE... I honestly believe this company is a scam... words cannot express my feelings... smh... been stuck at the airport for a day because Credit One didn't authorize my transactions... called multiple times and received a different response from each person I spoke to... one even laughed at my frustration... I can't wait to cancel this card... they don't deserve any ** stars.

Sub-par policy. Shut my account down after 2 payment cycles. There was a typographical error made when inputting my payment information. When I realized the payment didn't go through I re-entered the correct information before a late charge was assessed. Despite this, Credit One blocked online access to my account and accelerated my entire balance due without so much as a phone call. I only had the card 2 months so paying off the balance was the simplest remedy to have this company out of my life. They even have the nerve to continue to send offers! I would not recommend this product to anyone.

When I applied - I thought I was applying for Capital One since I get a lot of their pre-approval letters. I later received the response from the application that it wasn't approved because of an altered last name. Obviously if you give your social security.... they should be able to see that my married legal last name is **. I then called customer service and such HORRIBLE customer service!! I dealt with some poor customer service but these guys were beyond poor service. You call and you put in your SSN and postal code on your dial pad and then when Customer Care answered- he asked me again for my social when I thought I had already put that in. Told him why would they reject an application due to altered last name? He said they would leave it on file for further review when the letter clearly states that they can't approve my application at this time. That is when I noticed it wasn't Capital One since I had another letter from them in front of me.