Chase Credit Cards Reviews

Chase does not support its customers. They did not support a disputed charge I made with a nail salon. They also would not remove an interest charge which accrued because they locked me out of my account and couldn’t make the payment. I pay my bill in full each month.

I was assessed the annual fee on my British Airways Chase card in September of 2023. At the end of the year, I started getting alerts on a monthly basis that a $16.99 online charge was being made. It turned out it was a digital wallet charge made by a company we have never had a reationship with. It was fraud. Despite the Chase fraud department assuring me that the digital wallet connected to the charge was closed and no further charges could be made, it continued to be a problem. My card was canceled three times and new cards issued. I was unable to use the card for travel because each new fraudulent charge showed up just prior to a trip and I couldn't get a replacement card in time.

Chase did not protect us. Your money is not safe with them. We used my husband's Chase credit card to book a hotel through Agoda. Agoda showed us a rate of $200 a night while in Japan. We booked the hotel and stayed 3 nights to find out they charged us $900 a night. Grand total around $3000 for a 3-night stay. They will not refund the difference. This hotel has never shown to be $900 a night. When my husband disputed the charge Chase did not protect us. Look elsewhere when shopping for a card.

I have a Chase Prime Visa Signature Card. Been using it for quite a few years now. Have had no issues with it. Does as claimed. What I wanted to come on here is actually brag about how easy they made refund for me. I unfortunately and embarrassingly made a couple purchases off a site that (had I paid attention, would have known was a fake site trying to scam and steal) was obviously fake. I gave them my credit card info and made some purchases. When they failed to send any normal receipt with data, I reached out to find their phone number and email doesn't work, and the business address was an empty parking lot when I googled it. I checked their 'contact us page' and saw most of it was blank or had *insert text here* lines in the boxes where information should be. I reached out and contested the charges and was quickly refunded and am being sent a new card out ASAP. Excellent customer service.

On October 4th 2023 my wife and I were scammed into paying on an old credit card debt from over 15 years ago of hers, which was not even on her credit or we would have resolved it prior. The scammer named Carlos who said he was with Quantum Asset Management had all her personal information, social, account number, address etc. He started with an amount over 3000.00 plus additional court costs and also stating a process server was in route to serve us papers. So thinking this was a legitimate company we made an offer to settle as he stated that was an option. So settling at 2220.30 we paid him with a credit card. So after a little research about 3 hours worth we were scammed into paying over twice what the original debt was by this scammer who was using scare tactics.

Chase is no longer here to serve us -- the customer. They exist to usurp our money with interest rates at 29.9% and policies that dictate how we, the customer, should behave. Not that I care, but Chase just closed one of my three credit card accounts and sent me a letter of reprimand for my "bad behavior". Now they are spamming my mailbox with ads. When I called to get the spamming to stop I was supposed to be transferred at the end of my call to a survey to rate my experience. The sly customer service rep conveniently put my call on hold, instead of threading me to the survey, when he realized I was not happy with Chase. Read on for interesting specifics.

@Chase @amazon @amazonprimenow @Visa #chasebank your customer service is absolutely awful! It is blatantly obvious you have zero regard for ensure lifelong customers are taken care of.. You are about to lose a lifetime customer due to a “technicality” relationship, history, performance, etc should top everything! I’m beyond disappointed and will ensure this doesn’t go unnoticed…I would please ask for this to be shared as a warning to customers who think they are valued!

After using for a year was just now informed that they do NOT provide ANY type of .cvs or .xl (of any version) downloads of transactions for the past year. If you need this type of information for your business -- you are SO SCREWED!!! I have NEVER ran into this issue with any of my 4 other credit cards. And to boot - "we do not provide downloads of more that 1,000 transactions."

As someone with perfect credit and one who never says disputes anything, Chase SW Visa has terrible support when it comes to protecting its consumers against invalidated charges. I stayed at a hotel with AWFUL accommodations and service. They did not give us the rooms that we reserved. I provided tons of evidence and called them in a timely fashion and they didn't do a thing. They could care less. Will be cancelling my card and finding another bank that actually protects its customers.

Application was denied for a credit score 706. Due to recent open accounts on my credit report. The underwriter didn’t care and wasted my time and pull my credit report and I’m stuck with this inquiry for two years and I’m working on getting it removed due to discrimination.

Signed up for the Chase Southwest Visa to get the points, particularly earned toward the companion pass. Signed up in July and achieved the required spending levels by November 2023. Chase, however, chose not to apply the second 60K point award until 2024 and therefore I did not receive the credit toward the companion pass as they reset at 1/1. Total scam and Chase would not relent as they did not want to be on the hook for this pass. Will cancel card shortly.

I have been blindsided by hidden fees and poor customer support every single month since I acquired this card. I have been charged multiple late fees for not making minimum payments because I paid the card on the 2nd of the month instead of the 5th. Their fees and billing cycles make no sense. I will be cancelling my card ASAP and would recommend avoiding this company like the plague.

I have had a Chase credit card for many years. I have had to change my password every time I have wanted to get into my account. I called into customer service with my concern. My first encounter today with Akila was positive, however when he was not able to help me get into my account, he referred me to technical support. I was told the wait time would be 15 minutes. I hung up after 45 minutes.

Received message to respond if a charge was not fraudulent. I did and they cancelled Card anyway. Follow up was rude, accusatory and dismissive saying issue was on my end. I sent screenshots - no help.

I have 2 Chase cards with 0 or low balances. I have paid off an auto loan through Chase. I was offered and applied for the Chase Slate card with a 0% balance transfer for 21 months. I was approved. When the information arrived, I saw the interest rate was 29% not the 0%. I called customer service on 7/25/2023. Was told account was updating and the interest would be 0%. After one month of 0%, the interest went to 29%. I would NEVER have accepted a card with that rate. I called and a report was made but nothing was changed. I am transferring my balance to another card and will be filing a complaint with the Consumer Financial Protection Bureau because this is deceptive lending practice. There is an audio of my call on 7/25/2023 but clearly no one listened or cares. Very disappointed with Chase.

I have been with Chase credit cards for several years. I have been a great customer, paying bills on time, more than the minimum, at times in full. I received a letter to call Chase because they wanted to review my account. What followed was an interrogation with several intrusive personal questions, such as asking about my other credit cards: why I have the number I do, how much I pay on them each month, and what specifically I have been using my other cards to spend money on. Is this even legal? Not even my mortgage lender asked these kinds of questions before approving my home loan. I would say beware that Chase may ask questions that many would call inappropriately personal and possibly not within their legal right to ask.

Chase Credit Card's customer service is the worse. First they outsource it to a foreign call center so it is extremely difficult to understand "Carl" or "Julie" when calling in for help. Second and most importantly I have lost count of how many times they would not help me in regards to fees they charged when using non Chase ATMs (there are no Chase ATMs of banks within 2 hours of me) and when disputing a charge they ran me around in circles and jump through hoops for about 3 months to finally tell me that I could not dispute the charge. My advice is find a different credit card company (I have not had the problems with Capital One that I consistently have with Chase).

I went through 20 pages of reviews to see if there was anyone having the same issue as me. I found so many stories like mine, not just here, but all over the internet. My problem with Chase is they intentionally lower credit limits for profits. They know if they can lower your limit, it will have an impact on your debt to credit ratio, your interest rate and your score. By doing so they now have more control. Once your limit is only a few hundred dollars above your debt, your debt to credit ratio is close to 100%. Your credit score plummets, your interest rate sky rockets and now you're stuck. That's what they did to me.

I received a text message from Chase saying to call. I thought it might be a scam. I called the number on card and they transferred me to credit department. Apparently, my accounts were up for a review. They started asking me weird questions that is none of their business. Asking me how I pay my credit cards, what should it matter? My bills are always paid on time. I have NEVER been late on any of my payments in the last 7 years because I have been building my credit. Now, they gave me a credit limit increase which was nice a few months ago because that helps my credit. WELL, today they reduced my credit limit which now will lower my credit score because of utilization usage is going to go up!

I loved Chase Credit Card until I had a problem. Then they deflect: call you asking for a call back. You are left on hold when you do. Leave a secure message on website only to be told you can’t use special characters when you didn’t. It’s exhausting to say the least. It’s a game they play so they never have to address their behavior. Closing my account as soon as it’s paid off.

For the past month or so, when I logged into my Chase account, there has been an invitation to create a "My Chase Plan." The invitation said if I set it up by 12/31/23 there would be no fees. However, when I clicked on the "Continue" link, the following page says "Pay off your purchases over time with My Chase Plan. Create, track and calculate plans with no interest, just a fixed monthly fee."

This credit card is horrible. Chase tells you that they will give you 5x points on your travel purchases through chase travel. The problem is that everything you book through chase travel is overpriced by a lot. Why would you pay 50% more on an airline ticket just to save 5%? On top of that comma chase charges your gearily feet on the card. This card is no better than any of my other cards that do not charge you more for travel. Not really worth carrying.

I get almost everyday from pre-approval and my credit is 800 plus. I applied 3 times and all were denied. I’m never applying it again from Chase cards. I have AMX gold and platinum course with 500K spending limit and I always pay off full balance every month.

I made a 833 dollar payment on Friday. They told me that this was a red flag. Did not submit to My bank until the 11th then placed an extra hold on my credit balance until the 14th. That is 6 days during the holidays after years of 24 hour holds. No money in credit and none in the bank either. Soulless corporate brown starfish with robotic, lazy policies. "It's our system." Well, if it's your system, then it's already designed so what does your department even have jobs for and why charge so much? Oh, soulless brown starfish, I forgot. SMH.

Chase Credit Card dispute department has completely failed me! I used the card to pay for a vacation package with Palm Resort Vacations (PRV) in 2022. Per PRV, I had up to 6 years to use my package and that I could choose between Cabo, Cancun, Loretta or Puerto Vallarta. There were some issues with inconsistencies that I had with PRV and when I contacted Chase, they did not help me. In addition, a year later, I received an email that PRV had gone out of Business and the company that bought them out refused to honor my original deal with PRV and said I only had up to 12 months to travel, with only Puerto as my option, and not until I paid an additional $570 would I be able to use the package. This was not in the original offer that I purchase with PRV.

Beware of Chase credit card, $5200.00 fraudulent charge was made on my credit card, notified chase immediately. They removed the charge, issued new credit card. 3 months later they re-charged my card and have since then refused to investigate. Filed a fraud claim with law enforcement, they said this is happening more frequently. Chase credit/fraud never contacted seller to notify fraudulent charge. Now been 6 months. Charging interest and late fees. Seller provided info for the individual that made the charge, Chase has done nothing, refuses to credit my account. FRAUD Department terrible to deal with. 2- request to executive branch. No response.

They sent me a promotion offering $100 cash back. I've met the spending requirement and they have refused to honor their commitment. This is the Amazon Chase Visa Card. Not often that I run into actual fraud but I have this time. Stay away.

I tried to get the payoff figure for my Disney rewards card. Money left my account this morning and they still tell me I will owe them money. After over 1 hour, with no help in site, the customer service rep hung up on me as it was 9:00 pm and they close. Absolutely one of the most uneducated customer service departments I have ever experienced! Mr ** should be so proud of his company’s service. I hope they don’t treat wealth management accounts this poorly! There are many, many other banks that hire teams of people who excel in client care. Chase isn’t one and I’m done with Disney as well if this is the type of firm with whom they choose to align themselves.

Chase has the worst credit department. I have had an excellent credit score for a very long time until I joined Chase as a client. They showered me with their credit cards which I all paid in time through auto pay, except for one credit card, which they removed me from autopay, and I had a very small balance compared to all my other credit cards. My checking and credit accounts which I use for my autopay could have easily covered the payment balance. Chase reported me 5 times to the credit bureau ruining my excellent credit score. Never did anyone from Chase bothered to give me a call or send a letter to alert me, as their client, to the problem.

I called in to question some transaction fees. I was told that Chase will conduct an investigation, and will send me a letter within 7-14 days. I never received anything. They froze my card. I called after 3 weeks, and the customer service this time told me that there was never going to be an investigation. So they lied to me and wasted my time and never even resolved my complaint. Just a side note, I never missed a payment and was a good user.

I'd bought concert tickets from a convincing imposter website. The emailed tickets had someone else's name and a much lower face value - I'd been scammed. In a panic, I went to the real site and bought better cheaper seats, thinking Chase would be able to reverse the scam charge. Immediately, I called Chase to ask them to stop the charge. They said they could not, I would have to wait until it was posted, then reassured me I could file a dispute. In the meantime, I got written verification from the venue that the scam tickets had never been scanned.

Not recommended at all. I submitted a dispute for a wrongfully charged amount. They gave me the credit for a while and they ask me to submit evidences and the receipt I have. Then after two months, they declined and closed my dispute and took side with the merchant even I have evidences and they don't. There are better card than this, go with Amex or CapitalOne.

I paid $2,000 and they froze my account for 5 business days without any notification. So, I went to the store and had insufficient funds when trying to use my card because they said it’s over what I usually pay with automatic payment. Their customer service is not helpful and gave inaccurate information about when I would receive access to my card. I will NEVER get another Chase credit card again due to this experience.

I hope you take my words as a warning! My Chase card was used over several transactions totaling in $1,800 for a service called “Caribe Express”. I looked it up and found out it was an app used to send money abroad. I have no family nor friends abroad so I have absolutely no reason to use it! I filed the claim and was issued a temporary credit. Then days later the claim was reversed and they took the $1,800 back out, as they somehow determined it was authorized. I thought nothing of it, and brushed it off.

The card has a terrible customer service when it comes to disputes, as they tend to automatically side with merchants. In my case, I rented a car for a week when I was in Spain, and returned it the at the stipulated date and time. The rental car company claimed that I had returned the car a week later, four days later after I had left Spain. I provided evidence supporting my claims, including pictures of the time I returned the keys and plane tickets showing that I was not physically present in Spain at the time the company claims I was renting the car.

I recently PAID OFF my Chase Credit Card leaving me with a 350 dollar CREDIT. Shortly thereafter 2 charges were made on my card, which were just over 60 dollars. Chase charged my account interest of just over 167 dollars!!! How can ANYONE or ANY BUSINESS charge interest on a CREDIT??? Since Chase refused to replace that interest charged on a CREDIT, I closed my credit card account. Things like this are the reason why people go Postal.

This credit card holds refunds for days or weeks. And many times, the transactions or holds disappear and post on totally random days. A refund will not change the dollar amount. Also, their debits get on hold for so long. Causing you to get confused of what you have available in your credit card. I am so close to report this credit card to the Bureau of Consumer Protection. Someone needs to investigate the posting logic. I am so tired of big banks tricking the little people.

Good morning To All. I applied for the Chase business credit card and got the answer: "We did not approve your request. Our decision was based on the following reason(s): Insufficient personal deposit relationship with us." I spent over 45,000 dollars on other Chase credit cards in one year, have a perfect payment history, and have a 738 FICO score. If this is an insufficient personal deposit relationship with Chase, what financial relationship should I have?, to get the Credit Card? It would be best if you did not bother to open any services with Chase because your credit history has a hard inquiry, and you get nothing. If you like to reverse the hard inquiry, that is almost impossible, and you must spend much time correcting this nonsense with the credit bureau. My advice: Do not deal with the Chase at all. You will save time and unnecessary aggravation, and there is always another option. Sincerely, Disappointed, Tom

I recently contacted Chase Bank concerning Credit Card fraudulent activity. I did not receive any assistance in this matter from Chase Bank even though I petitioned Jamie Dimon, CEO and President of Chase Bank. What is even interesting is the current bank that I am working with have identified numerous customers who have closed their Chase Bank accounts due to poor customer service, poor business practices, fraudulent activity, etc. I was also in a Chase bank lobby (with other customers) that a customer loudly denounced Chase Bank for poor business practices. This individual owned several businesses in Charlotte, NC.

I had opened an Amazon Prime account and did not realize it was through Chase Credit Cards. I had the account on autopay and had a fraud issue with my Citicards credit card, so I had to get reissued a new card. Subsequently, Chase could not debit my card anymore. I never got past due notices. I did receive 3 emails that my Chase account was past due. I never had a Chase account that I knew of, so I assumed the emails were a scam attempt and ignored them.

My online account now shows. Minimum payment due. -$1,663.16. An agent Saima, said she would transfer me to a security agent, but there has been silence for almost 20 minutes. I don't think anyone is going to answer. It has been 28 minutes and all I hear is silence.

Chase Travel is horrible. I booked a higher rate resort room through them for the view (ocean). I had to call Chase on the day of my travel to make sure that I have a room, got to the resort and was given a room with the view of the parking lot and a sliver of an ocean view. I was told by the resort front desk that that is what Chase Travel booked. Resort was willing to put me in the ocean view room but was unable to because they were full. Stayed in the parking lot view room the whole time. I contested the higher charge amount with Chase but was not able to get a credit because Chase Travel can overcharge you and supposedly it's in their terms of agreement. But if they overpaid for your stay, you have to pay them. If they overcharge, it is okay for them to keep your money. It does not matter whether you get the room that you paid for or not. Sounds like a great money scam.

I Disputed charges from a skin tag merchant. Chase removed my dispute, believing the merchant shady pricing process, regardless that I returned product and explained how they scammed/fine print pricing without being able to verify. After removing dispute they would not let me reopen via phone but have to write letter or fax or go through secure messages.. Very unsatisfied with Chase.

I have been a Chase credit card customer for over 20 years. This year they convinced to use the Chase Travel Team to book my travels. They said "It's way better than Expedia"... That was a BIG LIE. Using the Chase Travel Team for the first time was a nightmare and would never use them again or recommend them to anyone. They can't even get the spelling of names correctly. When you call them, it's like calling a different country, no one speaks fluent English. Very disappointed.

Recently, Chase reviewed my credit limits and reduced them by close to 100%. My Sapphire card in particular was dropped from $18,000 to $2,700. Context: I had a balance of $1,700 at the time which is a usage percentage of less than 10% and across all of my cards, a usage rate of 20%. Chase decreased my limit to be just above my current balances which in my opinion is egregious and unreasonable but also strategic. And according to Chase, this significant drop was due to the existing balances on all my cards as well as "other factors" they got from the Credit Bureau - very ambiguous reasoning to say the least. One representative even suggested I check with Credit Bureaus to make sure they had been given accurate information - spineless.

They have very lovely individuals who answer the phone and will profusely apologize for the problem you are facing. Unfortunately, they have no power to assist you or address your problems in any way.

Really bad service from some supervisors especially Logan. I used a balance transfer check from Chase for $9000 back on April 27th, 2023. I deposited the check at University credit union atm and I am not a member. I am a member of Navy Federal credit union. Navy Federal never cleared the check. They said it was fraud. Chase said they paid it that the funds have been released. I asked for proof of where the funds were released to, and they can't tell me that information. They sent me copy of check, but the check just has where it was deposited not who cashed it at what bank. It's almost 4 months and still no money and I am paying both Navy Federal credit card and Chase credit card and I am out $9450 that includes Chase fees. Not including interest on my Navy Federal credit card for past 4 months.

We decided to attempt to consolidate banking around fewer companies and chose Chase because I have had business with them on both the credit cards and brokerage accounts. Started by opening additional investments and then made the move to open a new credit card for my home expenses. (I already have a card for my business.) Card arrives and we transfer all our autopays to new card. We have a large expense for the home that comes up unexpected. Charge it to the card and realize the new card has a lower limit and we will be needing to use the card on an upcoming trip. So we make a 14,000 payment electronically to chase to free up credit. Monitor the online account and see that the payment cleared with chase. While traveling the card starts to get declined. When we arrived back home call continue about the declined card.

Had an account for 6 months had used 3 times never missed a payment. They then closed my account without notifying me. When I called they tell me it was because I did not update my personal information, I am a disabled old man with no updates to my information that they had just received when I opened my account.

Lost my job back in December. Couldn’t make a payment for a few months so they reached out saying they had a financial hardship program to get my account current. Me wanting to be a good person and customer I went through with my obligation and my account is now current/ closed. Closed not being what I wanted they took the liberty of closing the account because I had missed payments even though I was honest with them about losing my job and despite entering that repayment plan. Being a loyal person companies like this are extremely frustrating.

Very disappointed to speak to your customer service representative. After a discussion (call on 7/22) at 11:12 AM, it was clear that the merchant was at fault to report the correct category of purchase. And the customer has to face the brunt of not getting the correct reward benefits. I got 1x where as I should be getting 3x as per terms and conditions since my purchases were in a restaurant. Disappointing when I pay more than 500$ annual fee for the Chase Sapphire rewards card!

I got $13600 credit card limit. It almost sent me into shock. Could not believe it. Thanks Chase my credit score was in the high 790s but I was not expecting almost $14000 somewhere around $7500. I don't think I will ever spend near that but I'm thankful they have that must trust in me.

Cashed out my rewards on my Chase Freedom card before canceling it due to them allowing a company to charge me for items never received. Received e-gift card from them via email and when we went to use it at the restaurant it would not load. Called Chase customer services and they said give them 14 days to figure out what went wrong. Really? So we had to pay for an expensive dinner that we had not budgeted for because Chase is so completely incompetent to get much of anything right these days. Just disappointment after disappointment again and again from this card company and Bank.

I signed up for the Chase United Club Card expecting to receive the 80K mileage points. The Chase employee never informed me that I would lose the points benefit if I used an existing Chase Credit Card number from a basic United Mileage Plus account, but Chase was adamant that she informed me of the fact and threatened to review the audio recording to prove it to me. The next letter I received from Chase informed me that they would not help me (with no mention of the audio file). I've called three times complaining and even offered to cancel the existing card and request a new account so that I can receive the mileage benefit, but they refuse to work with me. I've been a Chase member for 17 years and they are losing me as a customer! Chase's inability to recognize when an honest error has occurred and remedy the problem for a longtime member boggles my mind.

After several years being a loyal customer with Chase and managing very responsibly my credit card utilization, excellent payment history to maintain an excellent credit score Chase has chosen to randomly cut my credit limit by 50%. This is how they reward you and when you inquire they inform you that if you want your limit to be restored you are going to have a credit hit. I guess if you are not maxing out your card and being late so they can hit you up with high interest rates and fees you are not worth anything to them. No thanks Chase. I'd rather close my account.

I call Chase. Get payoff information and amount. Was told a number I paid off completely. Now they want more money for fees. Then was told I was told misinformation. Done nothing about it. Whatever you do do NOT ACCEPT their card. Liars and rip offs. Then they falsely report to credit reports.

Chase Bank and Credit Cards. Is the worse company I have ever delt with. They did a bait switch on me. Where I applied for one card and got a totally different. I have twenty years experience with American Express and I can tell you the service and the transparency is night and day. AMEX gets 5 stars for 20 years. Chase I am with them 2 Months and I cant even begin to tell you the issues I am having with a credit card. I am 200 away from getting their 1000 bonus, and they wont except me paying off the credit card and I cant charge on it. Is this there way of stopping people from getting their perks?? So I basically have a worthless Credit Card. I have called and complained many times and no one ever gets back to me. AMEX is like family to me. CHASE BANK is the Worse.

I received an email on May 16, 2023 asking me if I recognized a certain charge on my account which I responded no. Chase went ahead and closed my account and sent me the following email. “We received your request to replace your Chase debit or ATM card.” I never requested for a replacement. Had I been asked, my response would be not to honor the particular transaction. Chase decided to request a new card.

Despite being one the wealthiest corporations on earth, JPMorgan Chase’s apparent disinvestment in customer service indicates a cynical disdain for its smaller / everyday customers. Even yogic breathing and drastically lowered expectations cannot adequately prepare one for this miasmic nightmare of sluggish incompetence. To erase any doubt of that, take a closer look at what they choose to invest their billions in…

Briefly, I had a perfect payment history with Chase for a number of years. Three years ago I ended up on life support in the ICU, and everything has been pretty much downhill since then, which includes a new disability, being unable to work, and having to go onto SSDI. So, did this stop Chase from harassing me and suing me for a debt of less than $5,000, which btw, they get to collect from their insurance company anyway? Nope. So aside from being hospitalized more than 20 times in the last two years, having a large section of my small intestine removed, and seeing specialists every week, they still somehow feel I'm "intentionally" not paying them. This is the worst credit card company/bank there is out there. Stick with American Express. They will always work with you!

My Chase credit card was hacked back in September. I have been fighting it for over six months and still unresolved. They have closed my case three times without looking into it. I have provided every bit of proof necessary that they have asked for and I have all of the proof! I even have proof from the place it was used at stating it was not me, and they will not even listen to the other business! I have a $20,000 balance through this credit card and I use about 15,000 a month and pay it off on time every month. I am an outstanding customer as with every one of my credit cards. This is by far the worst credit card company I’ve ever had to deal with. I’m just putting this out here because I really went through a horrible experience and I would hate to see anyone ever have to go through what I did with them. If you look them up on the Better Business Bureau, they have horrible reviews hundreds of them but yet they still keep treating people badly.

We were told by Customer Service agents on two separate occasions that a charge would be disputed—and to allow the transaction to post first and then call back. Transaction posted, called back, request to dispute was rejected. Lame apology, no accountability.

I have two credit cards with Chase. One had...Had a large line of credit. (+10,000) The card was being paid down to where it had...HAD approx $4000 credit available. May 2022, again in Jan 2023, Chase lowers the limit to approx $400 over the balance. When I asked why, they said my credit score. Their actions of lowering the limit, increased my overall credit card usage and lowered my credit rating by increasing my overall credit card usage. This is what they cite as the reason they keep lowering the limit as we continue to pay it down. Every time we pay the card balance down, they lower the credit limit citing my overall credit card usage. Which would be ~70% vs 95%... All I get is a circular argument every time I engage them. They also use that excuse to increase the interest rate (9% to 17.75%). The problem is I am at their mercy and they feed like the sharks they are.

Customer Service consistently gives false/incorrect information. The final outrage… they applied my extra payment to interest free 18 month plan and not current charges. Deceptive and hide true balances.

My husband and I are going through a difficult time with our finances. We are struggling with medical bills and we have been using our credit cards to pay expenses and medical expenses. I called Chase hoping to negotiate a better interest rate than the 29% I am being slammed with. I was told to stop spending and they would not negotiate anything better than the 29%. I was so insulted by this attitude especially since we have been able to break our medical bills into payment plans with 0% interest. Why do these rich banks just want to get richer off of hard-working **. I will pay this off and never have anything to do with Chase after that.

Missed a reoccurring payment for my streaming service when I changed from paper to paperless billing. They never made the change and sent no bill. I immediately paid it when I realized what happened and they put a black mark on my credit (which has always been good). They refuse to remove it and won’t send me any proof they sent a billing notice. Worst customer service ever. Stay away, they care nothing about their customers.

Rewards are a joke compared with Amex Platinum. Annual fee is a lot less but I chose Chase Sapphire for a Visa because I'd read about a lot of benefits associated with the card including credits toward Peloton and Instacart. Turns out those have all apparently been eliminated. The website also is not great, is very sales oriented toward getting me to sign up for other Chase products. I will be closing my account after I get my initial bonus reward.

No problem with credit, but as a sole proprietor providing a business license and business insurance containing my business address as listed with the state of California, Chase representatives are somehow still unable to verify my address or documentation because those items are “not on their list”. I do not pay for utilities in my office of business etc. and could not provide such documentation. Instead, I was asked for non-applicable documentation such as a fictitious business name, which is not applicable for sole proprietors using their own name for business.

I walked into a Chase bank to inquire about opening a credit card to do a balance transfer. When I signed up for the card Elton when I asked her multiple times if there was any fees for the card or doing the balance transfer she told me NO over and over. She also told me the transfer would only take about 3-5 days and it took three weeks. When I received my statement I see a $420 fee for doing the balance transfer.

I didn't feel company was on my side when it comes to disputing charges. You provide all the evidence, yet still they treat you like you are not telling the truth. Never seen once they did a good work. It makes it very challenging to dispute anything. On the other hand, I felt very welcoming when working with Citi Cards. They treat you with dignity!

I acquired a credit card from Chase and cancelled it but they keep charging the monthly Amazon charge. I paid my bill even if I had already cancelled and asked to waive the late fee but they keep sending me the bill and I was not informed that I have a standing balance when I cancelled it. I spoke to a "manager" his name is Brian. He is not willing to accommodate. It's the worst conversation and customer service ever. At that point I already have a late fee. I let the guy know that if I was informed when I cancelled that I would have paid it. I have a good credit score and a good credit.

Yes, it’s great for getting points. I have literally spent over $100k on my card. I only use it instead of debit to get points. But here’s the catch - using them and their support when you’re abroad is HORRIFIC!! Like I cannot even begin to explain how bad. Examples are: spent 7 hours on the phone with them Christmas Eve for them to tell my I was not booked with my family to Morocco. In fact, I was booked and received confirmation from airline. After they cancelled me - I missed Christmas in Morocco with my family. My entire family went without me.

My husband had an overseas trip. Later he decided to take a 0% for a year interest loan with Chase. His job reimbursed him for travel so all he had was the 0 interest loan. Wrong, Chase took the payment to pay off the no interest loan first, then applied the difference to his travel. I called and spoke with a supervisor that said she needed to escalate to the Executive office and I would receive notification in a week. In other words, they were more interested in making $93 a month interest than helping allocating the monies properly. Spoke with another supervisor today and said, how can you listen, escalate and repeat back there's nothing you can do. Poor customer service and SHAME SHAME SHAME. We are fortunate to have monies set aside and therefore paid balance off in full today, instead of getting ripped off for $93 a month. Do better Chase. Shame on you.

The payment plan function allows you to, in theory, pay a one time fee to split up larger purchases into scheduled payments. This doesn't matter, though, because Chase will automatically put ANY payment you make towards you plan. Basically, they will collect your one time fee, then completely negate the benefits of the payment plan and then customer service will tell you that you should have read the fine print. I recently paid for a large vacation package and am now trapped into paying it all in full or dealing with very steep interest charges and my credit score being impacted. I'd recommend an Amex travel card over Chase, their plan it feature is easy to use, fair, and they don't LIE to their customers.

Chase Bank is in my opinion the worst bank to deal with for major bank credit card. My 95 year old father is dying and I have taken over his financial affairs and I can not get Chase bank to help me manage his credit card. I have been trying for months. I have power of attorney which they have on file but I'm still unable to manage his account. There customer service department is a joke. GO WITH ANY OTHER BANK BESIDES CHASE!!!

Nine yes 9 phone calls to chase supposedly customer service and other depts. They constantly transfer you. Never call you back and lie. They have no intelligent representation on their end at ALL. Do NOT use unless All you want is a headache. It’s like you’re living in an alternate dimension speaking to these freaking MORONS!!

I have had two Chase credit cards for years. They use to be good on service issues but not anymore. They will not back you up if you have a dispute, ever. All disputes are resolved in favor of the merchant for made up reasons. They have transferred customer service to a call center in the Philippines, they are almost impossible to understand due to heavy accents.

For 2 months Chase card services said that they were going to reinstate the 0% APR balance transfer I was offer at the end of October that did not go through. I have repeated emails stating, "We are working on it."

Writing to express my great disappointment in the JP Morgan Chase Travel group and to recommend people to not book through JP Morgan Chase Travel. If there is ever any issue, they will not do anything to fix the issue and all they will do is provide empty promises even when the issue was created by their employee. We have experienced nothing but poor customer service all the way around. Here’s our experience.

We have been with Chase for many years out of Canton GA area. We had a good brokerage acct...When our advisor left...we took the brokerage out but kept banking and a Disney visa debit. They started closing branches...Holly Springs...Hickory Flat...We moved to No GA about 80+ miles. I have direct deposit of ssi check. One day I realized I might be short on covering a check. I asked my daughter who lives down there to put the small amt to cover it since I was at work up here all day. They would not allow her to deposit into my checking acct. unless she had my bank card...Now in a panic I am calling bank manager...I wound up using my joint banking\visa credit joint online acct.

I informed Chase of my guardianship of my father and within less than one month, they filed a lawsuit for debts owed without first informing me of those debts. This is a disgusting business and I will not be spending any more money with them.

I had booked a vacation through the Chase Travel. One of the flights was canceled. I was not emailed by Chase or the airline. When preparing for the trip I found that it was canceled. I called the service line they just kept repeating that there were no notes on the cancelation. I asked why I wasn't notified and they said like they had for 20 minutes there was no notes on the cancelation. Because of this mistake I lost $500 because I had to buy a last minute one way ticket. With no answers or solutions provided they ended the call by asking if I wanted to sign up for a chase freedom card.

I have been a customer for 4 years and I faced a fraud transaction in April this year. I complained to Chase and they started a dispute. After hundreds of calls to chase customer care and merchant I did not get satisfactory resolution and dispute was closed all the time where I did not avail the service. I don’t know how credit card companies promise that customer won’t be charged. It’s a mental hassle and trouble for me for last 6 months and I paid lots of interest on that and the dispute was not resolved in my favor. I hate Chase now and I am going to cancel all my credit cards. You guys are not providing good services to customers. My dispute was genuine and I don’t know what merchant was telling chase regarding fraud transaction happened to me.

I'm beyond frustrated by the fraud department at Chase. My wife's credit card was stolen while traveling abroad and a fraudulent charge was made to the account. I locked my card and disputed the charge. We were issued new credit cards and were assured that the charge would be removed based on our fraud protection plan. After 5 days without our Chase cards, we finally received the replacement cards however the fraudulent charge remained on our account. When I called card services to inquire on the status of our claim, I was informed that they were handling it. However, unbeknown to me, the customer service agent proceeded to cancel the replacement cards we had just received instead of dealing with the fraudulent charge on the old card. Our "new" cards were therefore declined at the store for no reason resulting in a very embarrassing situation at the grocery store.

I ordered an Apple computer (laptop) that was placed on back order. In the meantime I received 2 accessories for the laptop and both items were charged to my CHASE credit card. When my laptop was ready to ship, several weeks later, CHASE flagged the charge as potential fraud and rejected the charge. I called CHASE, provided all requested personal information and asked them to approve the charge. CHASE refused and told me that I would have to re-order the laptop. Now I have to wait even longer to get my laptop which I need for work. What is suspicious about someone ordering a laptop, especially after receiving laptop accessories?

Chase likes to send ads to my inbox like they did for the Marriot Bonvoy Credit Card. A recent ad informed me that I would receive a $250 e-gift card sent directly to my inbox upon my application and approval for the card. So I went to their website. I applied. I was approved. I received no gift card. After three emails with customer service I was told that I was not eligible for the bonus. I complained to the BBB. Chase called back and said I was not eligible for the bonus because I did not apply through the link in my email and had instead gone straight to their website. Rather than admit that this was a deceptive practice and that my action of going to their site was reasonable, they refused to provide the e-gift card. Clearly this company is all in on deceptive advertising and cares little for their customer.

Chase has a policy of holding your payment for up to one week without giving you credit on your credit card account. This has happened to me several times on my Chase Southwest Rapid Rewards Visa account. I have had this card for several years and have always paid off the balance in full and on time. I have never been delinquent and sometimes make a payment twice a month and always the full balance. This past week it was a real problem because it left me in the lurch because of some large charges. I make payments online, and always thru the Chase website. The money is withdrawn from my bank almost instantly. They have the money in their account. Period.

Chase Credit Card touts that it offers consumer protection...IT DOES NOT! I was going through my statements and noticed that I was double charged for $209.45 at the same time from some place in Spain. I contacted Chase and said that I did not recognize why there would be double charges and that I was unable to contact the vendor. They sent me to their fraud department. After speaking to them Chase refunded me both $209.45 transitions. Then months later Chase declined my dispute, claiming that I called it fraud and I had to file it a dispute. I tried three different times to get transferred to someone to file a dispute of these charges, only to be kept on hold for over 30 minutes till I just hung up.

No fraud protection. Chase always takes the merchant side, meaning if you never got your product and the merchant says they shipped it, you're out of luck. Take your business anywhere else and save yourself the heartache.

Signed up for Chase's 100K bonus offer on the Southwest cards-choose the priority one, was approved. I recently went to sign up for my companion pass I thought I'd earned after following the directions, and the points were never added to my account. I contacted Chase, the representative told me sometimes the sign up links for one offer redirect to another offer and I had only signed up for the 40K bonus offer (during the time period the 100K was available). I spent a lot of money on the Southwest card in effort to earn the companion pass, and come to find out that won't be happening.

I have experienced the worst customer service from Chase. I love my Southwest Airlines credit card but sadly will not being business with Chase moving forward. Trying to dispute a purchase I placed to be shipped. Product was not signed for or received. Chase is siding with the vendor, even though I have provided all supporting docs to prove otherwise. Can’t get anyone on from Chase disputing team or customer support that cares.

This is the only bank/credit card I have been denied for (twice) for credit limit increase while my credit score is been always very good. I have 9 credit cards from different banks and ONLY CHASE pulls hard inquiry for credit limit increase with 90% denial rate overall. Never will use again and only reason I’m keeping it open is because it’s one of my oldest accounts. Closing it will hurt my score even if they already ruined it twice with 2 hard pulls, 2 denials. I despise this bank so much. When you call the customer service, it’s always some Indian guys who has no idea of what they talking about.

I was told when I signed up for my Chase checking account a couple months ago that I was already pre-approved for 2 of their credit cards. I applied for one, they called me a week later but I missed the call. Little did I know this was the one and only time anyone would attempt to resolve this issue with me. Next I see an email saying they tried to reach me, and to call them back. Now I have been trying to reach this mysterious department of Chase Bank for the past 10 days. Every day I call I get shuffled around by various robot message boards and call center employees. I think I finally found the right number, but every day it's at least an hour wait.

I've been with them for 20 years. I had only two payments that lapsed into the grace period one or two days because I cancelled the debit card tied to the auto draft payment, and forgot to follow up with the new info for the draft for a couple months (but DID put it back on auto pay.) Credit rating of 742, card balance under 50%. Like I say, no payments went over 30 days or anywhere close to it. They knocked my credit limit down over $3000 for nothing. They just wish all customers had my payment history, but they knock a long time customer credit limit down for being on autopay and sticking with them. Can't imagine what they're doing to the hundreds of thousands if not millions of people who aren't able to pay their credit card at all. I just had my last day yesterday at my career that I've had since 1987 - I wouldn't be retiring if my finances were bad!

Chase credit card company, is not worth building with, they will freeze your account when their system feels like it. I had one late payment because I was out of town, two cards were maxed, doing a house project, but others cards were zero balance. Renewed my yearly fee then cancelled my card and refused to refund my yearly $100+ fee. I will no longer have chase cards. When I sell my investment, I will pay off all my chase cards and say GOODBYE. Horrible system on credit building long term. The funny thing my other card (Discover) ***** raised my credit 4 days ago.. Go figure.... Chase lost my service for life.... Valued high interest paying customer.

My wife and I have credit scores around 800-830 b/w the two of us (thought I would start with this as to dispel any negative thinking about us from the reader - you). I had a Chase Prime card for quite some time and it was cancelled a few months back. I called Chase because I couldn’t use the card but I had not received my letter of cancellation yet. The company representative could not tell me why it was cancelled and when I finally received my letter it didn’t give an explanation - just said it was cancelled. I have called a couple more times in hopes that someone else could help me but the answer is floating somewhere in limbo. My wife’s Chase card (different account) was also cancelled around the same time with similar info given, or lack thereof…

On 05/31/2021 someone broke my gym lock at the LA Fitness Signature Club and stole three credit cards and a debit card. I immediately reported the theft to the Montgomery County, Maryland Police Department where they opened a case number in order to investigate the theft. Since I did not have my phone with me I rushed home and was able to lock the three credit cards. Then I called Chase and CITI banks to report the theft. After reporting the thefts to the appropriate banks I noticed that there was a charge of $293.25 at the CVS Pharmacy next door to the LA Fitness Club. I called the CVS store and spoke to the manager on duty and informed him of the theft and asked him if he could save the pictures of the individual making the purchase at the POS.

Beware of the horrible Chase support of transactions disputes. That's non-existance. They DO NOT protect their customers from unintended charges from merchants, fraudulent charges, malpractice transactions from merchants. My merchant charged me $165 for plan which I never signed up for. I submitted my dispute within 2 months. Chase refused to dispute the transaction. They made up their own policy on spot to drift you away. Rather than resolving the issue, they will simply blame you (customer) for the transaction and never refund you the money charged on card. I had amazing experience from other popular credit cards like Discover which protected customers from all kinds of malpractice transactions. AVOID chase credit cards!

Based on the recent business decisions I will no longer do business with Chase as they now pose a reputational risk. Their decision to cancel the account of a 3 star general who is a great American is disgusting. The reason they gave was that doing business with him posed a "reputational risk." That decision makes doing business with Chase a reputational risk to all Americans!! What's next, Chase? Cancelling all military personnel's cards?

35 minutes and talking to 4 people, repeatedly giving the same info to all of them, and I still could not get the code to change and reset my password to log in because of a dated phone number on their records. I'm 74 and have moved countless times and never had a horrible customer experience like this one. B of A allowed me to change my address online. I am trying to cancel my Chase card but can't pay the final bill online because I still can't log in! They obviously do not want telephone contact with customers and it shows. Date of call 8-17-2021.

American Airlines charged my Chase Freedom card and collected $591.62 for domestic flight charges that my family was denied a ticket to board a flight we paid for and booked 2 months prior. We were told by Chase the charges were too old to be disputed and it was a good charge despite American Airlines cancelling our ticket. We paid the Chase bill and received confirmation and receipt for our flight at the time of booking. However, once we went to check in we found out American Airlines cancelled our flight and did not email or contact us. We were denied a ticket we paid for at booking through Chase 2 months prior to the flight and no seats left on the day of flight. Chase says the charges were too long ago to be disputed and will not refund us. American Airlines cancelled and did not tell their own American Airlines booking agent or us of a cancellation. Will never do business with Chase or American Airlines again!

Calling customer "service" to dispute my denied fraud claim was a futile, frustrating waste of time. I called several times over three consecutive days trying to reach someone who could help me. Each time I called, I was transferred to a new person who had a new reason for being unable to help me. In total, I spent a few hours trying to escalate the decision or find someone who could help me. All to no avail. I finally gave up. Chase and the vendor have my money for a product I never bought. Now that's the fraud. Frankly, I have rarely seen such poor customer service. I have been a Chase card customer for over ten years but based on this experience, I am unlikely to use my Chase card again.

My trip, purchased with card points, was cancelled because of COVID. When I tried to rebook with my “travel credits” I was quoted a price that was 6x my original trip price. After many hours with the service person on the phone, mostly on hold, I was disconnected. He may have called back but that call was immediately disconnected. This is the second terrible experience I have had trying to rebook cancelled flights due to COVID with Chase.

CHASE will never get my business again. I've been a long, loyal customer for over 10 years, with two different credit cards with CHASE. Out of the blue in January 2021, I tried to use my Sapphire credit card and it was declined at the store. I check my account and my two cards have been closed without my notice. No emails, no phone call, no mail. Just closed.

Chase Customer Service gave me incorrect info about disputing a charge posted to my credit card account. The Chase dispute team supervisor that I spoke with was more interested in how I expressed my concerns, rather than listening to my concerns. I asked her to put someone on the phone who was capable of speaking with a person who was upset, and that the manner in how I spoke was how I speak. I was then told by the Chase Dispute team that the Chase Customer Care team provided me with inaccurate information and did not know the dispute process.

I just received a bill from Chase Bank showing interest being charged on my United Explorer Credit Card account. Well, it appears that we mistyped an online bill payment three months ago and have been getting charged interest since then, even though the account has been paid in full for the last two (now three) months!. In calling for an explanation, it appears that somewhere in their fine print, their contract now says that if you miss even one payment, you will be charged interest for an additional two months beyond the first month you were charged interest as a penalty for missing that one payment regardless if you pay the bill on time.

I always used my card at Christmas to get the rewards, basically I max it out and then pay it off in full around January or February every year, I have had this card for 5 years. I received a letter in the mail 2 weeks after I paid my balance off in full that they have lowered my credit limit to $500. I have never been late on a payment and I have EXCELLENT payment history on my credit report. I have never paid late or deferred payments due to the "pandemic" because I worked the entire time. I called to ask them if they could raise it back up. I was told they would need to run my credit for a reconsideration??? So in short they lowered the credit limit without running my credit, but they have to run my credit to give me back the limit that I had for the last 5 years?? I have canceled that card and I will never have another Chase card or any of their financial products. I will stick to Discover, Citi and Capital One, they understand what true customer loyalty is.

For a month, we've had fraud phishers trying to charge large amounts to our Sapphire Reserve account. We spend $400,000 annually on this card, it is our currency. We called six times looking for help, "no, there is no fraud". Then a 1300 fraud charge shows up, so we request another card. They don't cancel. After another 4 calls, they finally cancel our card, and "send" us a new card, our credit is cut off until it arrives. The card is delayed a week, who knows why, and they refuse to communicate the new number...WHICH CITICARD WILL DO...until the card arrives. No credit for weeks. This is a horrible company once you have a problem. Do not use the card if you can avoid it.

I had an issue where my credentials were used without my authorization. A business charged my credit card 3 different unauthorized charges totalling over $6K. Chase refuses to accept that the charges were fraudulent, even though there is plenty of evidence to support my claims. They say that it isn't credit card fraud and there is no way for me to prove it wasn't, basically because the chip was used and because I had involvement with the business. The business in question has tons of bad reviews from other patrons who were victims of the same credit card scam. There were 2 other card issuers that were also affected. Discover and BBVA both gave me my money back and could see past the scam.

I booked my Dec 14 flight months in advance through the Chase Travel portal with my points. I find out on Dec 13th (yes the day before my flight) that my flight did not exist (I'm panicking because I had a month-long trip completed planned and reserved). I call the airline (because surely this is a mistake) and they tell me this flight was canceled in late October. They said wherever I booked through should have notified me - it was through Chase. I'm spending hours on the phone with the airline and Chase the day before I'm supposed to fly out, while Chase confirms that they have no record of ever notifying me of this cancellation. I was understandably livid on the phone, and I said, "So what are you going to do about this, this is YOUR mistake" and the most the person on the phone could do was search for other flights with the same airline (which was limited in options).

My family and I and even my boyfriend we all have Chase. Never had a one single complaint. The customer service rep I spoke with waived the $30 fee to stop automatic payments on my card, which I very much appreciated. My mother was a victim of fraud , they launched an investigation and refunded my mom her money. I literally do not have on single complaint I have never one problem with my check or credit card acc. I recommend them to everyone! Chase keep up the great customer service and company in general. I will never switch.

I'm a good Chase Customer for years paying my 5 credit cards and paying off. You pay off a credit card and the lower your credit limit from $3,100 to $500 for no reason. They lower your credit limit and your credit report shows that you have a high usage of credit when you haven't use the credit card just because they reduce the limit. Please be aware because I am not the only customer that they do this and they don't care if you pay the credit cards on time and paying them off to zero balance. They will reduce the limit for no reason and affect your credit score. I'm planning to pay off all the accounts and close them because I rather not have credit cards that damage instead of helping. I'm furious because I have been paying them off and not using them and they reduce the limit.

I did not authorize a charge on my credit card; however, Chase will not allow me to dispute it. So now I am paying for an unauthorized charge. This is very unfortunate as Chase is my main bank but their customer service is horrendous.

I had misplaced the card so didn't use it for some time - and they just closed the account saying we notified you via a letter - would not reinstate... Never had a late payment nor did I ever have any high balance... They're automatically closing the account. Put my credit from excellent 780 to fair 680... 100 point dip due to this - and they said they have no way of reinstating the credit card back even within 30 days of their automatically closing the account... Customer service was simply horrible and didn't care... Kept repeating the same thing like a robot - "Sorry we can't do anything..." Didn't care about severely affecting someone's credit due to their ignorant automated process...

I've had a rough two years and Chase has been calling me every day this past month two or three times a day. I pay my credit line after liquidating my 401k to help me during this crisis as I only have one income and two children with a mortgage and bills. I pay the card and they lower my credit limit to 500 each card I had. I have two cards. One of the credit cards I've been very good with paying. The other I can say not really but I have one income and yes I had been struggling but the way they can call every day to ask for a payment is the same way they can call before lowering my credit line for reconsideration as they worded it.

Chase decreased my limit, knowing my family has had hardship due to Covid and in turn dropped my credit score significantly. All of my other credit card companies have waived late fees, eliminated minimum payments, increased my spending limit, or deferred payments. Chase is the only company that did anything like this. That’s poor customer service, in my opinion. Hurting a customer when they’re experiencing hardship for their own benefit is wrong. My minimum payment has now skyrocketed, because of the interest they now want to collect. I will never open another account with them again. Terrible company.

Very reliable card. It's accepted widely and good interest rates that allow me to better manage my budget. Customer service is very friendly and helpful. It is a card for the people, a caring institution in this world of often greedy establishments.

My Chase cards all have rewards that result in cash back or points for hotel stays. After Christmas each year, I am able to use my cash rewards to make payments on the accounts. This is very helpful in covering holiday gifts.

Easy to access online, reasonable access to phone help. Reasonable interest rate. Love the points choices each month! I usually pick the Amazon gift cards!

My Disney Chase is the best credit card I've ever had. Their customer service is second to none. They've waived late fees in the past because I always pay on time. I also earn Disney money, which is fantastic!

Have the Amazon Prime/Chase credit card. Decent cash back, 5% if I have prime. No yearly fee. Interest isn't the best but I pay off monthly.

Overall I have never had any issues using my card. It was easy to change my address when I moved. They monitor my card in case it is used in another state and contact me immediately. My only complaint would be the amount of time waiting on hold to talk to a representative.

They have very good fraud detection system. I was alerted about possible fraud by an email and phone call. I had replacement credit cards the next day. When I found charges that weren't mine, they removed the charge immediately and kept me informed on the investigation... No Hassle at all!

It works very well for me since many purchases give me reward points for future Amazon purchases. Billing and website are both very intuitive.

I have a Chase credit card that I use often. When I don't want to put the charge on my bank account, I can use my Chase card and pay it off a little at a time. The interest rate is good, and customer service is excellent. I can put it on auto pay or just pay through the website easily. The website is easy to use and laid out well. I would recommend chase to everyone.

Easy to use. Easy to include the card in Apple Pay. App and online sites easy to use. Security and peace of mine. Customer Service has always been exceptional.

I have the Chase Sapphire Preferred. They have a wide variety of travel options. The card is primary for rental car coverage which is great.

It doesn't matter if you paid every bill on time and paid 3x more than you spent, Chase does not work with you during a freaking pandemic that is affecting the world. They charge late fees and all-knowing the world is facing this. They destroyed my credit by reporting my cards late, then have the nerve to tell me they can't do anything regarding consumer reporting unless I got a deferment. You didn't allow me to defer. It sick that they keep getting richer and we have to suffer for something we aren't responsible for! None of my other credit card companies treated me like this either. Don't bother getting a card with them because when stuff hits the fan, they care about nothing but getting richer. This is time time!

Easy to use. But, all in all, it is just a credit card. By paying balance off monthly, I think I should have gotten a rate reduction.

I have an Amazon Chase credit card that gives 5 percent back on Amazon purchases and a lower percentage on all others. Great incentives!

Chase/Amazon provides great information from very qualified personnel. They are available 24/7 and I appreciate their candor..

Customer service is OK, some cards have excellent perks, and generally the payment process is very simple. I would prefer that the payment portal has more self-service customer service options. Chase Rewards can be very beneficial for a person's specific needs but you have to spend a little bit of time digging around in the app to "activate" certain benefits.

I am using Chase Sapphire Reserve and I find it really useful. It provides lots of premium services including primary rental car insurance. Food delivery and travel credit is great as well.

Support is always fast and easy. Card performance is flawless. Cards never fails. Chase Customer Support is outstanding. When a suspicious activity arises, Chase Customer Department acts upon immediately. Any issues are solve immediately.

We have never had one hiccup since receiving our Chase card. If we had a return it was handled immediately without question. Also any fraud alerts were dealt with quickly.

Love my Amazon Chase card. With 5 points on everything on Amazon, and more, I'm always racking up free stuff. I do wish the call centers had people that spoke English as their first language, however.

I love my Chase Amazon card. As a prime member I get 5% back in rewards for Amazon purchases. It's like winning money just for shopping.

Chase card for Amazon purchases. Love it. Gives me 5% back to use on future purchases. Since I shop there quite a bit, it the savings really add up fast.

I have two Chase Credit Cards...one is with Amazon to earn points for Amazon merchandise...the other is just a Chase credit card that earns points to apply on payment of this card. Both are excellent in terms of customer service.

I only have great things to say about Chase Credit Cards. I love their cash back deal and their customer service is great. The website/app is very easy to use and I have an overall great experience with Chase.

I have been more than satisfied with my Chase Amazon credit card. I have no trouble managing my account using the Chase online website. The statements for my account are easy to understand and the payment options work well for me.

With this card I don't need any other, I can pay other retailers with it, I get points, the points are available to use right away and I'm notified when payment

I have had a Chase visa card for over 15 years. I have been very happy with their customer service. Any time I have had questions or any issues, they are more than willing to help. I have felt very secure using this card. I have liked the rewards program also.

I've had this card for a little over a year now. I haven't had any problems with it. I do pay my bill right away, so I usually do not pay any interest on my balance. I do appreciate the rewards with this card that I signed up for through Amazon Prime.

I have two Chase credit cards. Have high credit limits on both. Communication is great, as is customer service. No troubles or complaints here!

We have not asked a lot of these cards, they are a bit high interest, but we pay full balance each month. Anytime I have had an issue w/ a purchase, they do stand behind me and research and I have always gotten a good result. Customer service is always nice and helpful.

Chase cards have great benefits, especially the Sapphire Reserve. Also, the website and app are user friendly and provide all the detail needed to easily track my accounts.

Chase has quality customer service. They go beyond the means of customer service. Their services cost you nothing if you maintain a certain balance. The benefits of their credit cards are much better than others.

I have the Chase Amazon Rewards card and I absolutely love it! Great cash back rewards programs from purchases anywhere which are very easy to redeem and use, great rates and convenient mobile app.

Triple points for travel, including hotel stays. Exceptional customer service. Monthly statement is simple to read. Card replacement overnight service.