Chase Credit Cards Reviews

I recently contacted Chase Bank concerning Credit Card fraudulent activity. I did not receive any assistance in this matter from Chase Bank even though I petitioned Jamie Dimon, CEO and President of Chase Bank. What is even interesting is the current bank that I am working with have identified numerous customers who have closed their Chase Bank accounts due to poor customer service, poor business practices, fraudulent activity, etc. I was also in a Chase bank lobby (with other customers) that a customer loudly denounced Chase Bank for poor business practices. This individual owned several businesses in Charlotte, NC.

I had opened an Amazon Prime account and did not realize it was through Chase Credit Cards. I had the account on autopay and had a fraud issue with my Citicards credit card, so I had to get reissued a new card. Subsequently, Chase could not debit my card anymore. I never got past due notices. I did receive 3 emails that my Chase account was past due. I never had a Chase account that I knew of, so I assumed the emails were a scam attempt and ignored them.

My online account now shows. Minimum payment due. -$1,663.16. An agent Saima, said she would transfer me to a security agent, but there has been silence for almost 20 minutes. I don't think anyone is going to answer. It has been 28 minutes and all I hear is silence.

Chase Travel is horrible. I booked a higher rate resort room through them for the view (ocean). I had to call Chase on the day of my travel to make sure that I have a room, got to the resort and was given a room with the view of the parking lot and a sliver of an ocean view. I was told by the resort front desk that that is what Chase Travel booked. Resort was willing to put me in the ocean view room but was unable to because they were full. Stayed in the parking lot view room the whole time. I contested the higher charge amount with Chase but was not able to get a credit because Chase Travel can overcharge you and supposedly it's in their terms of agreement. But if they overpaid for your stay, you have to pay them. If they overcharge, it is okay for them to keep your money. It does not matter whether you get the room that you paid for or not. Sounds like a great money scam.

I Disputed charges from a skin tag merchant. Chase removed my dispute, believing the merchant shady pricing process, regardless that I returned product and explained how they scammed/fine print pricing without being able to verify. After removing dispute they would not let me reopen via phone but have to write letter or fax or go through secure messages.. Very unsatisfied with Chase.

I have been a Chase credit card customer for over 20 years. This year they convinced to use the Chase Travel Team to book my travels. They said "It's way better than Expedia"... That was a BIG LIE. Using the Chase Travel Team for the first time was a nightmare and would never use them again or recommend them to anyone. They can't even get the spelling of names correctly. When you call them, it's like calling a different country, no one speaks fluent English. Very disappointed.

Recently, Chase reviewed my credit limits and reduced them by close to 100%. My Sapphire card in particular was dropped from $18,000 to $2,700. Context: I had a balance of $1,700 at the time which is a usage percentage of less than 10% and across all of my cards, a usage rate of 20%. Chase decreased my limit to be just above my current balances which in my opinion is egregious and unreasonable but also strategic. And according to Chase, this significant drop was due to the existing balances on all my cards as well as "other factors" they got from the Credit Bureau - very ambiguous reasoning to say the least. One representative even suggested I check with Credit Bureaus to make sure they had been given accurate information - spineless.

They have very lovely individuals who answer the phone and will profusely apologize for the problem you are facing. Unfortunately, they have no power to assist you or address your problems in any way.

Really bad service from some supervisors especially Logan. I used a balance transfer check from Chase for $9000 back on April 27th, 2023. I deposited the check at University credit union atm and I am not a member. I am a member of Navy Federal credit union. Navy Federal never cleared the check. They said it was fraud. Chase said they paid it that the funds have been released. I asked for proof of where the funds were released to, and they can't tell me that information. They sent me copy of check, but the check just has where it was deposited not who cashed it at what bank. It's almost 4 months and still no money and I am paying both Navy Federal credit card and Chase credit card and I am out $9450 that includes Chase fees. Not including interest on my Navy Federal credit card for past 4 months.

We decided to attempt to consolidate banking around fewer companies and chose Chase because I have had business with them on both the credit cards and brokerage accounts. Started by opening additional investments and then made the move to open a new credit card for my home expenses. (I already have a card for my business.) Card arrives and we transfer all our autopays to new card. We have a large expense for the home that comes up unexpected. Charge it to the card and realize the new card has a lower limit and we will be needing to use the card on an upcoming trip. So we make a 14,000 payment electronically to chase to free up credit. Monitor the online account and see that the payment cleared with chase. While traveling the card starts to get declined. When we arrived back home call continue about the declined card.

Had an account for 6 months had used 3 times never missed a payment. They then closed my account without notifying me. When I called they tell me it was because I did not update my personal information, I am a disabled old man with no updates to my information that they had just received when I opened my account.

Lost my job back in December. Couldn’t make a payment for a few months so they reached out saying they had a financial hardship program to get my account current. Me wanting to be a good person and customer I went through with my obligation and my account is now current/ closed. Closed not being what I wanted they took the liberty of closing the account because I had missed payments even though I was honest with them about losing my job and despite entering that repayment plan. Being a loyal person companies like this are extremely frustrating.

Very disappointed to speak to your customer service representative. After a discussion (call on 7/22) at 11:12 AM, it was clear that the merchant was at fault to report the correct category of purchase. And the customer has to face the brunt of not getting the correct reward benefits. I got 1x where as I should be getting 3x as per terms and conditions since my purchases were in a restaurant. Disappointing when I pay more than 500$ annual fee for the Chase Sapphire rewards card!

I got $13600 credit card limit. It almost sent me into shock. Could not believe it. Thanks Chase my credit score was in the high 790s but I was not expecting almost $14000 somewhere around $7500. I don't think I will ever spend near that but I'm thankful they have that must trust in me.

Cashed out my rewards on my Chase Freedom card before canceling it due to them allowing a company to charge me for items never received. Received e-gift card from them via email and when we went to use it at the restaurant it would not load. Called Chase customer services and they said give them 14 days to figure out what went wrong. Really? So we had to pay for an expensive dinner that we had not budgeted for because Chase is so completely incompetent to get much of anything right these days. Just disappointment after disappointment again and again from this card company and Bank.

I signed up for the Chase United Club Card expecting to receive the 80K mileage points. The Chase employee never informed me that I would lose the points benefit if I used an existing Chase Credit Card number from a basic United Mileage Plus account, but Chase was adamant that she informed me of the fact and threatened to review the audio recording to prove it to me. The next letter I received from Chase informed me that they would not help me (with no mention of the audio file). I've called three times complaining and even offered to cancel the existing card and request a new account so that I can receive the mileage benefit, but they refuse to work with me. I've been a Chase member for 17 years and they are losing me as a customer! Chase's inability to recognize when an honest error has occurred and remedy the problem for a longtime member boggles my mind.

After several years being a loyal customer with Chase and managing very responsibly my credit card utilization, excellent payment history to maintain an excellent credit score Chase has chosen to randomly cut my credit limit by 50%. This is how they reward you and when you inquire they inform you that if you want your limit to be restored you are going to have a credit hit. I guess if you are not maxing out your card and being late so they can hit you up with high interest rates and fees you are not worth anything to them. No thanks Chase. I'd rather close my account.

I call Chase. Get payoff information and amount. Was told a number I paid off completely. Now they want more money for fees. Then was told I was told misinformation. Done nothing about it. Whatever you do do NOT ACCEPT their card. Liars and rip offs. Then they falsely report to credit reports.

Chase Bank and Credit Cards. Is the worse company I have ever delt with. They did a bait switch on me. Where I applied for one card and got a totally different. I have twenty years experience with American Express and I can tell you the service and the transparency is night and day. AMEX gets 5 stars for 20 years. Chase I am with them 2 Months and I cant even begin to tell you the issues I am having with a credit card. I am 200 away from getting their 1000 bonus, and they wont except me paying off the credit card and I cant charge on it. Is this there way of stopping people from getting their perks?? So I basically have a worthless Credit Card. I have called and complained many times and no one ever gets back to me. AMEX is like family to me. CHASE BANK is the Worse.

I received an email on May 16, 2023 asking me if I recognized a certain charge on my account which I responded no. Chase went ahead and closed my account and sent me the following email. “We received your request to replace your Chase debit or ATM card.” I never requested for a replacement. Had I been asked, my response would be not to honor the particular transaction. Chase decided to request a new card.

Despite being one the wealthiest corporations on earth, JPMorgan Chase’s apparent disinvestment in customer service indicates a cynical disdain for its smaller / everyday customers. Even yogic breathing and drastically lowered expectations cannot adequately prepare one for this miasmic nightmare of sluggish incompetence. To erase any doubt of that, take a closer look at what they choose to invest their billions in…

Briefly, I had a perfect payment history with Chase for a number of years. Three years ago I ended up on life support in the ICU, and everything has been pretty much downhill since then, which includes a new disability, being unable to work, and having to go onto SSDI. So, did this stop Chase from harassing me and suing me for a debt of less than $5,000, which btw, they get to collect from their insurance company anyway? Nope. So aside from being hospitalized more than 20 times in the last two years, having a large section of my small intestine removed, and seeing specialists every week, they still somehow feel I'm "intentionally" not paying them. This is the worst credit card company/bank there is out there. Stick with American Express. They will always work with you!

My Chase credit card was hacked back in September. I have been fighting it for over six months and still unresolved. They have closed my case three times without looking into it. I have provided every bit of proof necessary that they have asked for and I have all of the proof! I even have proof from the place it was used at stating it was not me, and they will not even listen to the other business! I have a $20,000 balance through this credit card and I use about 15,000 a month and pay it off on time every month. I am an outstanding customer as with every one of my credit cards. This is by far the worst credit card company I’ve ever had to deal with. I’m just putting this out here because I really went through a horrible experience and I would hate to see anyone ever have to go through what I did with them. If you look them up on the Better Business Bureau, they have horrible reviews hundreds of them but yet they still keep treating people badly.

We were told by Customer Service agents on two separate occasions that a charge would be disputed—and to allow the transaction to post first and then call back. Transaction posted, called back, request to dispute was rejected. Lame apology, no accountability.

I have two credit cards with Chase. One had...Had a large line of credit. (+10,000) The card was being paid down to where it had...HAD approx $4000 credit available. May 2022, again in Jan 2023, Chase lowers the limit to approx $400 over the balance. When I asked why, they said my credit score. Their actions of lowering the limit, increased my overall credit card usage and lowered my credit rating by increasing my overall credit card usage. This is what they cite as the reason they keep lowering the limit as we continue to pay it down. Every time we pay the card balance down, they lower the credit limit citing my overall credit card usage. Which would be ~70% vs 95%... All I get is a circular argument every time I engage them. They also use that excuse to increase the interest rate (9% to 17.75%). The problem is I am at their mercy and they feed like the sharks they are.

Customer Service consistently gives false/incorrect information. The final outrage… they applied my extra payment to interest free 18 month plan and not current charges. Deceptive and hide true balances.

My husband and I are going through a difficult time with our finances. We are struggling with medical bills and we have been using our credit cards to pay expenses and medical expenses. I called Chase hoping to negotiate a better interest rate than the 29% I am being slammed with. I was told to stop spending and they would not negotiate anything better than the 29%. I was so insulted by this attitude especially since we have been able to break our medical bills into payment plans with 0% interest. Why do these rich banks just want to get richer off of hard-working **. I will pay this off and never have anything to do with Chase after that.

Missed a reoccurring payment for my streaming service when I changed from paper to paperless billing. They never made the change and sent no bill. I immediately paid it when I realized what happened and they put a black mark on my credit (which has always been good). They refuse to remove it and won’t send me any proof they sent a billing notice. Worst customer service ever. Stay away, they care nothing about their customers.

Rewards are a joke compared with Amex Platinum. Annual fee is a lot less but I chose Chase Sapphire for a Visa because I'd read about a lot of benefits associated with the card including credits toward Peloton and Instacart. Turns out those have all apparently been eliminated. The website also is not great, is very sales oriented toward getting me to sign up for other Chase products. I will be closing my account after I get my initial bonus reward.

No problem with credit, but as a sole proprietor providing a business license and business insurance containing my business address as listed with the state of California, Chase representatives are somehow still unable to verify my address or documentation because those items are “not on their list”. I do not pay for utilities in my office of business etc. and could not provide such documentation. Instead, I was asked for non-applicable documentation such as a fictitious business name, which is not applicable for sole proprietors using their own name for business.

I walked into a Chase bank to inquire about opening a credit card to do a balance transfer. When I signed up for the card Elton when I asked her multiple times if there was any fees for the card or doing the balance transfer she told me NO over and over. She also told me the transfer would only take about 3-5 days and it took three weeks. When I received my statement I see a $420 fee for doing the balance transfer.

I didn't feel company was on my side when it comes to disputing charges. You provide all the evidence, yet still they treat you like you are not telling the truth. Never seen once they did a good work. It makes it very challenging to dispute anything. On the other hand, I felt very welcoming when working with Citi Cards. They treat you with dignity!

I acquired a credit card from Chase and cancelled it but they keep charging the monthly Amazon charge. I paid my bill even if I had already cancelled and asked to waive the late fee but they keep sending me the bill and I was not informed that I have a standing balance when I cancelled it. I spoke to a "manager" his name is Brian. He is not willing to accommodate. It's the worst conversation and customer service ever. At that point I already have a late fee. I let the guy know that if I was informed when I cancelled that I would have paid it. I have a good credit score and a good credit.

Yes, it’s great for getting points. I have literally spent over $100k on my card. I only use it instead of debit to get points. But here’s the catch - using them and their support when you’re abroad is HORRIFIC!! Like I cannot even begin to explain how bad. Examples are: spent 7 hours on the phone with them Christmas Eve for them to tell my I was not booked with my family to Morocco. In fact, I was booked and received confirmation from airline. After they cancelled me - I missed Christmas in Morocco with my family. My entire family went without me.

My husband had an overseas trip. Later he decided to take a 0% for a year interest loan with Chase. His job reimbursed him for travel so all he had was the 0 interest loan. Wrong, Chase took the payment to pay off the no interest loan first, then applied the difference to his travel. I called and spoke with a supervisor that said she needed to escalate to the Executive office and I would receive notification in a week. In other words, they were more interested in making $93 a month interest than helping allocating the monies properly. Spoke with another supervisor today and said, how can you listen, escalate and repeat back there's nothing you can do. Poor customer service and SHAME SHAME SHAME. We are fortunate to have monies set aside and therefore paid balance off in full today, instead of getting ripped off for $93 a month. Do better Chase. Shame on you.

The payment plan function allows you to, in theory, pay a one time fee to split up larger purchases into scheduled payments. This doesn't matter, though, because Chase will automatically put ANY payment you make towards you plan. Basically, they will collect your one time fee, then completely negate the benefits of the payment plan and then customer service will tell you that you should have read the fine print. I recently paid for a large vacation package and am now trapped into paying it all in full or dealing with very steep interest charges and my credit score being impacted. I'd recommend an Amex travel card over Chase, their plan it feature is easy to use, fair, and they don't LIE to their customers.

Chase Bank is in my opinion the worst bank to deal with for major bank credit card. My 95 year old father is dying and I have taken over his financial affairs and I can not get Chase bank to help me manage his credit card. I have been trying for months. I have power of attorney which they have on file but I'm still unable to manage his account. There customer service department is a joke. GO WITH ANY OTHER BANK BESIDES CHASE!!!

Nine yes 9 phone calls to chase supposedly customer service and other depts. They constantly transfer you. Never call you back and lie. They have no intelligent representation on their end at ALL. Do NOT use unless All you want is a headache. It’s like you’re living in an alternate dimension speaking to these freaking MORONS!!

I have had two Chase credit cards for years. They use to be good on service issues but not anymore. They will not back you up if you have a dispute, ever. All disputes are resolved in favor of the merchant for made up reasons. They have transferred customer service to a call center in the Philippines, they are almost impossible to understand due to heavy accents.

For 2 months Chase card services said that they were going to reinstate the 0% APR balance transfer I was offer at the end of October that did not go through. I have repeated emails stating, "We are working on it."

Writing to express my great disappointment in the JP Morgan Chase Travel group and to recommend people to not book through JP Morgan Chase Travel. If there is ever any issue, they will not do anything to fix the issue and all they will do is provide empty promises even when the issue was created by their employee. We have experienced nothing but poor customer service all the way around. Here’s our experience.

We have been with Chase for many years out of Canton GA area. We had a good brokerage acct...When our advisor left...we took the brokerage out but kept banking and a Disney visa debit. They started closing branches...Holly Springs...Hickory Flat...We moved to No GA about 80+ miles. I have direct deposit of ssi check. One day I realized I might be short on covering a check. I asked my daughter who lives down there to put the small amt to cover it since I was at work up here all day. They would not allow her to deposit into my checking acct. unless she had my bank card...Now in a panic I am calling bank manager...I wound up using my joint banking\visa credit joint online acct.

I informed Chase of my guardianship of my father and within less than one month, they filed a lawsuit for debts owed without first informing me of those debts. This is a disgusting business and I will not be spending any more money with them.

I had booked a vacation through the Chase Travel. One of the flights was canceled. I was not emailed by Chase or the airline. When preparing for the trip I found that it was canceled. I called the service line they just kept repeating that there were no notes on the cancelation. I asked why I wasn't notified and they said like they had for 20 minutes there was no notes on the cancelation. Because of this mistake I lost $500 because I had to buy a last minute one way ticket. With no answers or solutions provided they ended the call by asking if I wanted to sign up for a chase freedom card.

I have been a customer for 4 years and I faced a fraud transaction in April this year. I complained to Chase and they started a dispute. After hundreds of calls to chase customer care and merchant I did not get satisfactory resolution and dispute was closed all the time where I did not avail the service. I don’t know how credit card companies promise that customer won’t be charged. It’s a mental hassle and trouble for me for last 6 months and I paid lots of interest on that and the dispute was not resolved in my favor. I hate Chase now and I am going to cancel all my credit cards. You guys are not providing good services to customers. My dispute was genuine and I don’t know what merchant was telling chase regarding fraud transaction happened to me.

I'm beyond frustrated by the fraud department at Chase. My wife's credit card was stolen while traveling abroad and a fraudulent charge was made to the account. I locked my card and disputed the charge. We were issued new credit cards and were assured that the charge would be removed based on our fraud protection plan. After 5 days without our Chase cards, we finally received the replacement cards however the fraudulent charge remained on our account. When I called card services to inquire on the status of our claim, I was informed that they were handling it. However, unbeknown to me, the customer service agent proceeded to cancel the replacement cards we had just received instead of dealing with the fraudulent charge on the old card. Our "new" cards were therefore declined at the store for no reason resulting in a very embarrassing situation at the grocery store.

I ordered an Apple computer (laptop) that was placed on back order. In the meantime I received 2 accessories for the laptop and both items were charged to my CHASE credit card. When my laptop was ready to ship, several weeks later, CHASE flagged the charge as potential fraud and rejected the charge. I called CHASE, provided all requested personal information and asked them to approve the charge. CHASE refused and told me that I would have to re-order the laptop. Now I have to wait even longer to get my laptop which I need for work. What is suspicious about someone ordering a laptop, especially after receiving laptop accessories?

Chase likes to send ads to my inbox like they did for the Marriot Bonvoy Credit Card. A recent ad informed me that I would receive a $250 e-gift card sent directly to my inbox upon my application and approval for the card. So I went to their website. I applied. I was approved. I received no gift card. After three emails with customer service I was told that I was not eligible for the bonus. I complained to the BBB. Chase called back and said I was not eligible for the bonus because I did not apply through the link in my email and had instead gone straight to their website. Rather than admit that this was a deceptive practice and that my action of going to their site was reasonable, they refused to provide the e-gift card. Clearly this company is all in on deceptive advertising and cares little for their customer.

Chase has a policy of holding your payment for up to one week without giving you credit on your credit card account. This has happened to me several times on my Chase Southwest Rapid Rewards Visa account. I have had this card for several years and have always paid off the balance in full and on time. I have never been delinquent and sometimes make a payment twice a month and always the full balance. This past week it was a real problem because it left me in the lurch because of some large charges. I make payments online, and always thru the Chase website. The money is withdrawn from my bank almost instantly. They have the money in their account. Period.

Chase Credit Card touts that it offers consumer protection...IT DOES NOT! I was going through my statements and noticed that I was double charged for $209.45 at the same time from some place in Spain. I contacted Chase and said that I did not recognize why there would be double charges and that I was unable to contact the vendor. They sent me to their fraud department. After speaking to them Chase refunded me both $209.45 transitions. Then months later Chase declined my dispute, claiming that I called it fraud and I had to file it a dispute. I tried three different times to get transferred to someone to file a dispute of these charges, only to be kept on hold for over 30 minutes till I just hung up.

No fraud protection. Chase always takes the merchant side, meaning if you never got your product and the merchant says they shipped it, you're out of luck. Take your business anywhere else and save yourself the heartache.

Signed up for Chase's 100K bonus offer on the Southwest cards-choose the priority one, was approved. I recently went to sign up for my companion pass I thought I'd earned after following the directions, and the points were never added to my account. I contacted Chase, the representative told me sometimes the sign up links for one offer redirect to another offer and I had only signed up for the 40K bonus offer (during the time period the 100K was available). I spent a lot of money on the Southwest card in effort to earn the companion pass, and come to find out that won't be happening.

I have experienced the worst customer service from Chase. I love my Southwest Airlines credit card but sadly will not being business with Chase moving forward. Trying to dispute a purchase I placed to be shipped. Product was not signed for or received. Chase is siding with the vendor, even though I have provided all supporting docs to prove otherwise. Can’t get anyone on from Chase disputing team or customer support that cares.

This is the only bank/credit card I have been denied for (twice) for credit limit increase while my credit score is been always very good. I have 9 credit cards from different banks and ONLY CHASE pulls hard inquiry for credit limit increase with 90% denial rate overall. Never will use again and only reason I’m keeping it open is because it’s one of my oldest accounts. Closing it will hurt my score even if they already ruined it twice with 2 hard pulls, 2 denials. I despise this bank so much. When you call the customer service, it’s always some Indian guys who has no idea of what they talking about.

I was told when I signed up for my Chase checking account a couple months ago that I was already pre-approved for 2 of their credit cards. I applied for one, they called me a week later but I missed the call. Little did I know this was the one and only time anyone would attempt to resolve this issue with me. Next I see an email saying they tried to reach me, and to call them back. Now I have been trying to reach this mysterious department of Chase Bank for the past 10 days. Every day I call I get shuffled around by various robot message boards and call center employees. I think I finally found the right number, but every day it's at least an hour wait.

I've been with them for 20 years. I had only two payments that lapsed into the grace period one or two days because I cancelled the debit card tied to the auto draft payment, and forgot to follow up with the new info for the draft for a couple months (but DID put it back on auto pay.) Credit rating of 742, card balance under 50%. Like I say, no payments went over 30 days or anywhere close to it. They knocked my credit limit down over $3000 for nothing. They just wish all customers had my payment history, but they knock a long time customer credit limit down for being on autopay and sticking with them. Can't imagine what they're doing to the hundreds of thousands if not millions of people who aren't able to pay their credit card at all. I just had my last day yesterday at my career that I've had since 1987 - I wouldn't be retiring if my finances were bad!

Chase credit card company, is not worth building with, they will freeze your account when their system feels like it. I had one late payment because I was out of town, two cards were maxed, doing a house project, but others cards were zero balance. Renewed my yearly fee then cancelled my card and refused to refund my yearly $100+ fee. I will no longer have chase cards. When I sell my investment, I will pay off all my chase cards and say GOODBYE. Horrible system on credit building long term. The funny thing my other card (Discover) ***** raised my credit 4 days ago.. Go figure.... Chase lost my service for life.... Valued high interest paying customer.

My wife and I have credit scores around 800-830 b/w the two of us (thought I would start with this as to dispel any negative thinking about us from the reader - you). I had a Chase Prime card for quite some time and it was cancelled a few months back. I called Chase because I couldn’t use the card but I had not received my letter of cancellation yet. The company representative could not tell me why it was cancelled and when I finally received my letter it didn’t give an explanation - just said it was cancelled. I have called a couple more times in hopes that someone else could help me but the answer is floating somewhere in limbo. My wife’s Chase card (different account) was also cancelled around the same time with similar info given, or lack thereof…

On 05/31/2021 someone broke my gym lock at the LA Fitness Signature Club and stole three credit cards and a debit card. I immediately reported the theft to the Montgomery County, Maryland Police Department where they opened a case number in order to investigate the theft. Since I did not have my phone with me I rushed home and was able to lock the three credit cards. Then I called Chase and CITI banks to report the theft. After reporting the thefts to the appropriate banks I noticed that there was a charge of $293.25 at the CVS Pharmacy next door to the LA Fitness Club. I called the CVS store and spoke to the manager on duty and informed him of the theft and asked him if he could save the pictures of the individual making the purchase at the POS.

Beware of the horrible Chase support of transactions disputes. That's non-existance. They DO NOT protect their customers from unintended charges from merchants, fraudulent charges, malpractice transactions from merchants. My merchant charged me $165 for plan which I never signed up for. I submitted my dispute within 2 months. Chase refused to dispute the transaction. They made up their own policy on spot to drift you away. Rather than resolving the issue, they will simply blame you (customer) for the transaction and never refund you the money charged on card. I had amazing experience from other popular credit cards like Discover which protected customers from all kinds of malpractice transactions. AVOID chase credit cards!

Based on the recent business decisions I will no longer do business with Chase as they now pose a reputational risk. Their decision to cancel the account of a 3 star general who is a great American is disgusting. The reason they gave was that doing business with him posed a "reputational risk." That decision makes doing business with Chase a reputational risk to all Americans!! What's next, Chase? Cancelling all military personnel's cards?

35 minutes and talking to 4 people, repeatedly giving the same info to all of them, and I still could not get the code to change and reset my password to log in because of a dated phone number on their records. I'm 74 and have moved countless times and never had a horrible customer experience like this one. B of A allowed me to change my address online. I am trying to cancel my Chase card but can't pay the final bill online because I still can't log in! They obviously do not want telephone contact with customers and it shows. Date of call 8-17-2021.

American Airlines charged my Chase Freedom card and collected $591.62 for domestic flight charges that my family was denied a ticket to board a flight we paid for and booked 2 months prior. We were told by Chase the charges were too old to be disputed and it was a good charge despite American Airlines cancelling our ticket. We paid the Chase bill and received confirmation and receipt for our flight at the time of booking. However, once we went to check in we found out American Airlines cancelled our flight and did not email or contact us. We were denied a ticket we paid for at booking through Chase 2 months prior to the flight and no seats left on the day of flight. Chase says the charges were too long ago to be disputed and will not refund us. American Airlines cancelled and did not tell their own American Airlines booking agent or us of a cancellation. Will never do business with Chase or American Airlines again!

Calling customer "service" to dispute my denied fraud claim was a futile, frustrating waste of time. I called several times over three consecutive days trying to reach someone who could help me. Each time I called, I was transferred to a new person who had a new reason for being unable to help me. In total, I spent a few hours trying to escalate the decision or find someone who could help me. All to no avail. I finally gave up. Chase and the vendor have my money for a product I never bought. Now that's the fraud. Frankly, I have rarely seen such poor customer service. I have been a Chase card customer for over ten years but based on this experience, I am unlikely to use my Chase card again.

My trip, purchased with card points, was cancelled because of COVID. When I tried to rebook with my “travel credits” I was quoted a price that was 6x my original trip price. After many hours with the service person on the phone, mostly on hold, I was disconnected. He may have called back but that call was immediately disconnected. This is the second terrible experience I have had trying to rebook cancelled flights due to COVID with Chase.

CHASE will never get my business again. I've been a long, loyal customer for over 10 years, with two different credit cards with CHASE. Out of the blue in January 2021, I tried to use my Sapphire credit card and it was declined at the store. I check my account and my two cards have been closed without my notice. No emails, no phone call, no mail. Just closed.

Chase Customer Service gave me incorrect info about disputing a charge posted to my credit card account. The Chase dispute team supervisor that I spoke with was more interested in how I expressed my concerns, rather than listening to my concerns. I asked her to put someone on the phone who was capable of speaking with a person who was upset, and that the manner in how I spoke was how I speak. I was then told by the Chase Dispute team that the Chase Customer Care team provided me with inaccurate information and did not know the dispute process.

I just received a bill from Chase Bank showing interest being charged on my United Explorer Credit Card account. Well, it appears that we mistyped an online bill payment three months ago and have been getting charged interest since then, even though the account has been paid in full for the last two (now three) months!. In calling for an explanation, it appears that somewhere in their fine print, their contract now says that if you miss even one payment, you will be charged interest for an additional two months beyond the first month you were charged interest as a penalty for missing that one payment regardless if you pay the bill on time.

I always used my card at Christmas to get the rewards, basically I max it out and then pay it off in full around January or February every year, I have had this card for 5 years. I received a letter in the mail 2 weeks after I paid my balance off in full that they have lowered my credit limit to $500. I have never been late on a payment and I have EXCELLENT payment history on my credit report. I have never paid late or deferred payments due to the "pandemic" because I worked the entire time. I called to ask them if they could raise it back up. I was told they would need to run my credit for a reconsideration??? So in short they lowered the credit limit without running my credit, but they have to run my credit to give me back the limit that I had for the last 5 years?? I have canceled that card and I will never have another Chase card or any of their financial products. I will stick to Discover, Citi and Capital One, they understand what true customer loyalty is.

For a month, we've had fraud phishers trying to charge large amounts to our Sapphire Reserve account. We spend $400,000 annually on this card, it is our currency. We called six times looking for help, "no, there is no fraud". Then a 1300 fraud charge shows up, so we request another card. They don't cancel. After another 4 calls, they finally cancel our card, and "send" us a new card, our credit is cut off until it arrives. The card is delayed a week, who knows why, and they refuse to communicate the new number...WHICH CITICARD WILL DO...until the card arrives. No credit for weeks. This is a horrible company once you have a problem. Do not use the card if you can avoid it.

I had an issue where my credentials were used without my authorization. A business charged my credit card 3 different unauthorized charges totalling over $6K. Chase refuses to accept that the charges were fraudulent, even though there is plenty of evidence to support my claims. They say that it isn't credit card fraud and there is no way for me to prove it wasn't, basically because the chip was used and because I had involvement with the business. The business in question has tons of bad reviews from other patrons who were victims of the same credit card scam. There were 2 other card issuers that were also affected. Discover and BBVA both gave me my money back and could see past the scam.

I booked my Dec 14 flight months in advance through the Chase Travel portal with my points. I find out on Dec 13th (yes the day before my flight) that my flight did not exist (I'm panicking because I had a month-long trip completed planned and reserved). I call the airline (because surely this is a mistake) and they tell me this flight was canceled in late October. They said wherever I booked through should have notified me - it was through Chase. I'm spending hours on the phone with the airline and Chase the day before I'm supposed to fly out, while Chase confirms that they have no record of ever notifying me of this cancellation. I was understandably livid on the phone, and I said, "So what are you going to do about this, this is YOUR mistake" and the most the person on the phone could do was search for other flights with the same airline (which was limited in options).

My family and I and even my boyfriend we all have Chase. Never had a one single complaint. The customer service rep I spoke with waived the $30 fee to stop automatic payments on my card, which I very much appreciated. My mother was a victim of fraud , they launched an investigation and refunded my mom her money. I literally do not have on single complaint I have never one problem with my check or credit card acc. I recommend them to everyone! Chase keep up the great customer service and company in general. I will never switch.

I'm a good Chase Customer for years paying my 5 credit cards and paying off. You pay off a credit card and the lower your credit limit from $3,100 to $500 for no reason. They lower your credit limit and your credit report shows that you have a high usage of credit when you haven't use the credit card just because they reduce the limit. Please be aware because I am not the only customer that they do this and they don't care if you pay the credit cards on time and paying them off to zero balance. They will reduce the limit for no reason and affect your credit score. I'm planning to pay off all the accounts and close them because I rather not have credit cards that damage instead of helping. I'm furious because I have been paying them off and not using them and they reduce the limit.

I did not authorize a charge on my credit card; however, Chase will not allow me to dispute it. So now I am paying for an unauthorized charge. This is very unfortunate as Chase is my main bank but their customer service is horrendous.

I had misplaced the card so didn't use it for some time - and they just closed the account saying we notified you via a letter - would not reinstate... Never had a late payment nor did I ever have any high balance... They're automatically closing the account. Put my credit from excellent 780 to fair 680... 100 point dip due to this - and they said they have no way of reinstating the credit card back even within 30 days of their automatically closing the account... Customer service was simply horrible and didn't care... Kept repeating the same thing like a robot - "Sorry we can't do anything..." Didn't care about severely affecting someone's credit due to their ignorant automated process...

I've had a rough two years and Chase has been calling me every day this past month two or three times a day. I pay my credit line after liquidating my 401k to help me during this crisis as I only have one income and two children with a mortgage and bills. I pay the card and they lower my credit limit to 500 each card I had. I have two cards. One of the credit cards I've been very good with paying. The other I can say not really but I have one income and yes I had been struggling but the way they can call every day to ask for a payment is the same way they can call before lowering my credit line for reconsideration as they worded it.

Chase decreased my limit, knowing my family has had hardship due to Covid and in turn dropped my credit score significantly. All of my other credit card companies have waived late fees, eliminated minimum payments, increased my spending limit, or deferred payments. Chase is the only company that did anything like this. That’s poor customer service, in my opinion. Hurting a customer when they’re experiencing hardship for their own benefit is wrong. My minimum payment has now skyrocketed, because of the interest they now want to collect. I will never open another account with them again. Terrible company.

Very reliable card. It's accepted widely and good interest rates that allow me to better manage my budget. Customer service is very friendly and helpful. It is a card for the people, a caring institution in this world of often greedy establishments.

Easy to access online, reasonable access to phone help. Reasonable interest rate. Love the points choices each month! I usually pick the Amazon gift cards!

My Chase cards all have rewards that result in cash back or points for hotel stays. After Christmas each year, I am able to use my cash rewards to make payments on the accounts. This is very helpful in covering holiday gifts.

My Disney Chase is the best credit card I've ever had. Their customer service is second to none. They've waived late fees in the past because I always pay on time. I also earn Disney money, which is fantastic!

Have the Amazon Prime/Chase credit card. Decent cash back, 5% if I have prime. No yearly fee. Interest isn't the best but I pay off monthly.

They have very good fraud detection system. I was alerted about possible fraud by an email and phone call. I had replacement credit cards the next day. When I found charges that weren't mine, they removed the charge immediately and kept me informed on the investigation... No Hassle at all!

Overall I have never had any issues using my card. It was easy to change my address when I moved. They monitor my card in case it is used in another state and contact me immediately. My only complaint would be the amount of time waiting on hold to talk to a representative.

I have a Chase credit card that I use often. When I don't want to put the charge on my bank account, I can use my Chase card and pay it off a little at a time. The interest rate is good, and customer service is excellent. I can put it on auto pay or just pay through the website easily. The website is easy to use and laid out well. I would recommend chase to everyone.

It works very well for me since many purchases give me reward points for future Amazon purchases. Billing and website are both very intuitive.

I have the Chase Sapphire Preferred. They have a wide variety of travel options. The card is primary for rental car coverage which is great.

Easy to use. Easy to include the card in Apple Pay. App and online sites easy to use. Security and peace of mine. Customer Service has always been exceptional.

It doesn't matter if you paid every bill on time and paid 3x more than you spent, Chase does not work with you during a freaking pandemic that is affecting the world. They charge late fees and all-knowing the world is facing this. They destroyed my credit by reporting my cards late, then have the nerve to tell me they can't do anything regarding consumer reporting unless I got a deferment. You didn't allow me to defer. It sick that they keep getting richer and we have to suffer for something we aren't responsible for! None of my other credit card companies treated me like this either. Don't bother getting a card with them because when stuff hits the fan, they care about nothing but getting richer. This is time time!

Easy to use. But, all in all, it is just a credit card. By paying balance off monthly, I think I should have gotten a rate reduction.

Chase/Amazon provides great information from very qualified personnel. They are available 24/7 and I appreciate their candor..

I have an Amazon Chase credit card that gives 5 percent back on Amazon purchases and a lower percentage on all others. Great incentives!

I am using Chase Sapphire Reserve and I find it really useful. It provides lots of premium services including primary rental car insurance. Food delivery and travel credit is great as well.

Customer service is OK, some cards have excellent perks, and generally the payment process is very simple. I would prefer that the payment portal has more self-service customer service options. Chase Rewards can be very beneficial for a person's specific needs but you have to spend a little bit of time digging around in the app to "activate" certain benefits.

Support is always fast and easy. Card performance is flawless. Cards never fails. Chase Customer Support is outstanding. When a suspicious activity arises, Chase Customer Department acts upon immediately. Any issues are solve immediately.

Love my Amazon Chase card. With 5 points on everything on Amazon, and more, I'm always racking up free stuff. I do wish the call centers had people that spoke English as their first language, however.

We have never had one hiccup since receiving our Chase card. If we had a return it was handled immediately without question. Also any fraud alerts were dealt with quickly.

I love my Chase Amazon card. As a prime member I get 5% back in rewards for Amazon purchases. It's like winning money just for shopping.

Chase card for Amazon purchases. Love it. Gives me 5% back to use on future purchases. Since I shop there quite a bit, it the savings really add up fast.

I only have great things to say about Chase Credit Cards. I love their cash back deal and their customer service is great. The website/app is very easy to use and I have an overall great experience with Chase.

I have two Chase Credit Cards...one is with Amazon to earn points for Amazon merchandise...the other is just a Chase credit card that earns points to apply on payment of this card. Both are excellent in terms of customer service.

I have been more than satisfied with my Chase Amazon credit card. I have no trouble managing my account using the Chase online website. The statements for my account are easy to understand and the payment options work well for me.

With this card I don't need any other, I can pay other retailers with it, I get points, the points are available to use right away and I'm notified when payment

I have two Chase credit cards. Have high credit limits on both. Communication is great, as is customer service. No troubles or complaints here!

I have had a Chase visa card for over 15 years. I have been very happy with their customer service. Any time I have had questions or any issues, they are more than willing to help. I have felt very secure using this card. I have liked the rewards program also.

I've had this card for a little over a year now. I haven't had any problems with it. I do pay my bill right away, so I usually do not pay any interest on my balance. I do appreciate the rewards with this card that I signed up for through Amazon Prime.

We have not asked a lot of these cards, they are a bit high interest, but we pay full balance each month. Anytime I have had an issue w/ a purchase, they do stand behind me and research and I have always gotten a good result. Customer service is always nice and helpful.

I have the Chase Amazon Rewards card and I absolutely love it! Great cash back rewards programs from purchases anywhere which are very easy to redeem and use, great rates and convenient mobile app.

Chase cards have great benefits, especially the Sapphire Reserve. Also, the website and app are user friendly and provide all the detail needed to easily track my accounts.

Chase has quality customer service. They go beyond the means of customer service. Their services cost you nothing if you maintain a certain balance. The benefits of their credit cards are much better than others.

Up until this past month, I would have given them a 4 star rating but last month they reduced my credit line due to larger balances! I pay my monthly bills regularly and for a substantial amount, not so nice to do to a client during a "Pandemic" if you ask me! Also, their rates are high overall for such a good paying customer.

Triple points for travel, including hotel stays. Exceptional customer service. Monthly statement is simple to read. Card replacement overnight service.

I have asked 3 or more times to lower the interest rate and they have refused. I always make payments on time but refuse to lower it. They say that they just don’t do that.

Chase offers several types of cards to suit each persons' needs. The website is very well made and easy to understand. Billing is quick and easy to do online. Amazon has its own Chase card, and I use it often.

I love these cards. The flexibility of the the travel rewards are simply awesome. They provide a great way to travel and see the world. I wish there were more rewards for grocery purchases though. That would really help compete with the Amex gold.

I originally applied for it to get a discount on Amazon purchases. Turns out that it was a major improvement over the previous card I had. I could not get my last one to notify of charges and their app was horrible. Chase has an excellent app and instant notification any time a charge is made. Great customer service as well.

Chase credit cards are the most reliable and safest financial instruments available in today's fast moving digital markets with world class security features that are second to none.

Gave me overdraft protection on my bank accounts. Never reported me for being late with a payment. Interest rate never really went up. Way cheaper than my Chase credit cards.

Chase just cancelled my card and messed up my credit score. Why? Because my Chase bank account denied auto pay twice. I input the number the first time and the agent did it the second time. Nobody can explain why it was declined. I just sorted it out and paid by debit and waived the late fees two days ago...then I got a letter they closed out my account. I haven’t worked since March and have still paid every month on time, even after a hacker came after me in August and I had to jump through endless hoops to restore my access. In this senator I’ve time in the country we need to support the businesses that don’t indiscriminately screw people over. Chase is not one of them. Since I more than qualify for covid relief, I will now not pay a dime of my balance on this closed account. So...good job Chase.

Excellent website and phone service response. Detailed statements, security, and communication options. Cash back and discounted gift cards a bonus.

Credit limit is easily adjusted up or down. If there is a bogus charge on my account they look into it quickly and fairly. The perks are fine; miles and or points depending on which Chase card I use.

I have been lucky enough to have a Chase credit card. My credit isn't the best but they took a chance on me and I will not let them down. I try to be very careful charging on this card and I always try and pay it off monthly. Their customer service has been wonderful and I am proud to be Chase Card holder.

Chase United Explorer is simple great! For those who travel is very comprehensive and gives you lots of advantages since the beginning. Miles, discounts, access to VIP lounges, more reward for each $ spent. I found my credit card!

With Chase Credit Card we have stretched our money and traveled around the world. Chase card gave us so much capability to benefit the max from each purchase. I will be sure to continue using this chase card in the future.

I like the rewards offered with each card. I have an Ink, Freedom & several business cards. Chase is great if for some reason I miss the deadline payment they reverse their penalty fees.

I just had a call with Chase disputes this morning Oct 13.2020 11:15am PST and am not pleased at all with the rep who I spoke with or how she handled communication with me. I didn't feel protected or safe with the assistance of this particular rep. I almost felt like I was getting my hand slapped for reporting another dispute. Sorry, but there's a lot of scamming that goes on and since this COVID thing started, seems even more so. Absolutely do not appreciate your rep telling me that I've reported too many disputes. Another party's decision to scam people is not my wish and certainly not my responsibility!

Long time customer. We have been building up our credit rating. I took a low interest loan out and paid off the credit card. Once I did this they dropped my credit limit from over $30k to $500. This had an almost 30 point hit on our credit score. To me this defines predatory lending. Chase is the worst of the bad banks that have ruined so many lives. Already filed complaint with the FTC, will continue if limit isn't reinstated. DOn't plan to use it, but want the limit for our credit score. Will NEVER use a Chase product again.

If you care about your bank fighting for you on disputes then this isn’t the bank to get involved with. I had a dispute about wrongful product sent from an organization and the bank claimed that the organization had “lawyers” who sent them pages and pages of document and I only send them 5 pages for my reasoning, upon which I asked what their reasoning was for allowing a wrong product sent to be claimed as correct, and Chase had no response. This went on back and forth for months while they kept bringing down my credit score for not paying even when I kept calling and telling them that the charges are being disputed (happened way too many times even though I called constantly). I finally made a big deal and took the documentations that I sent them with more paperwork physically to the chase bank.

When I have tried the phone numbers for Chase Bank they want your full card number to speak to an agent and I don't have my number because they never did send me a card! I think there should be a way to talk to an agent without your card number! Also, I am deleting my account with Amazon after all these years as a prime member and an Amazon rewards visa card holder! That means I am paying off my visa and deleting my account with Chase bank. Totally disgusted.

I made a $500 payment on September 1, 2020. They placed a hold on my payment limiting my access to funds because when I made a payment previously they did not include a "0" in my already preprogrammed payment account that never had issues in the past processing a payment. My bank rejected them because a "0" was dropped from the beginning of my account number. When I called to find out why there was an issue and they explained that a previous payment was rejected I informed them that the day that occurred I remitted the payment using the same account a second time and it went through. No one ever informed me this was going to happen. No one ever told me that my funds would be on hold for 8 days impacting my business.

I have been a Chase customer over 10 years with 3 credit cards and a checking accounting. I have never missed any payments or overdrawn my account! During the pandemic like everyone I lost income and had to rely on my credit cards forcing me to carry higher balances, with that being said I still never missed any payments! Today I get 3 letters from Chase lowering all my limits maxing out my cards saying it’s due to making low or minimum payments. SERIOUSLY!!!! I really appreciate their assistance during these trying times! I can’t wait to pay off and close and not do business with Chase!

I had a Chase Credit Card and in good standing credit score wise. They bought my car loan, and my mortgage so they owned my entire debt. The person I spoke said I wouldn't need to make a payment for 60 days due to the transition period between load companies. So I asked, thinking too good to be true, that I could not pay in December and spend the extra money on my family. I was told yes. I asked again if they were sure because I didn't want a double payment in January and was told they were sure. So I spent the money and the day before Christmas I got a notice about my mortgage being unpaid, that I would owe a double payment on January 1st or go to collections. They are either incompetent or liars. The phone system is also unhelpful and have to click multiple options with multiple notices to speak to anyway.

I've been a checking customer for 25 years with direct deposit. Chase sent me a request to apply for a credit card. With good credit, they declined me. Went next door and opened a Regions Bank account.

Well you would be surprised Chase is reducing down the credit limit for a lot of its customers during this pandemic. This is so unethical and for that reason I am glad to close my Chase card because they don’t deserve my business.

I called Chase customer service today about a charge being denied on my Amazon Chase Credit Card. It was over a $2000 purchase and I wanted the cash back. Unfortunately, I had to use a different card. The first person I spoke to, I couldn't understand and he hung up on me. The second person, I also couldn't understand and talked too fast with her accent. Plus the minute she come on the line, the connection was very poor and cutting in and out really bad. So the only answer I could get was, "If it happens again, call us." Definitely not what I wanted to hear, since I was asking for help. If I'm in a checkout line, I'm sure the cashier isn't going to want to wait until I contact my card company which takes a good five minutes on a fast day. I have no other problems with the card or service. They cost me my cash back. That is not right!!!

It looks like my credit card has been accepted upon the second evaluation. They say the policy has been changed again to accept non-citizens or permanent residents.

After spending two hours on the phone getting hung up on and ran around through supervisors and lien experts I am no more ahead than I was two hours ago. I spoke to a supervisor Navia who told me that Chase's position legally is they will do nothing to help me. I hope that Chase sees this and in the future would reach out and contact me about how high a customer, could get them more money and not give money to their competitor. It makes no sense that Chase Board of Directors would love for their employees to take $1000 worth of profit and give it to a competitor. Chase/JP Morgan please contact me for more information to find out why on earth your employees will gladly give your profit away.

Chase claims if your card is stolen, you will not be charged for stolen usage. This is a lie. My card was stolen. I gave chase the police report number, the detective's name, the prosecutor number that charged the warrant, the store phone numbers that had the video of their rain using, the name of the person who also reported the theft and had the video at speedway and they refuse to remove the 900.00 in charges. What if you didn’t have this level of proof? Very unethical company. They charge you if your card is stolen.

I like Visa because it’s accepted almost everywhere. The fee is understandable because the Southwest points add up fast. I haven’t purchased a plane ticket since 2012 because we use this card for everything and points never expire.

My Visa Card is always accepted wherever I travel be it to Atlanta Georgia, Oklahoma City Oklahoma or St Louis Missouri. It is always there when I need It. I have used it in hotels and in restaurants. The rewards I get have been really helpful.

In the few times I've tried to contact customer service I had troubled time with numerous representatives. I felt I was not listened to, understood, and I lost count of the different explanations. I also noticed a lack of resolution seeking.

I've been with Chase for years now and they always alert me when possible credit card fraud occurs. They also have always been willing to fight incorrect charges for me and never failed to stand up for me.

I had card and identity stolen. Fraudulent charges were on my account. These folks, from the start, sided with the merchant. They weren’t sure who the merchant was or what they sold but, as a consumer, I was guilty from the start. I would avoid this bank at all costs.

Rewards points always fit my purchasing habits. Really save me a few dollars every month. Helps offset my spending costs. Very good card to carry. Would recommend to anyone who has similar recurring expenses.

I don't care for any cc company. I think they squeeze far too much money out of people. I think Chase, being one of the largest, make far too much money and should spread more of it out to its customers by offering a more generous percentage of cashback on EVERYTHING, all the time. 2-3% would be good. Then offer more for different categories each month.

I have a Chase Freedom card (and I had a Chase Slate card that they cancelled because of no activity!). The rewards are ok, can redeem points with almost no minimum. However, there is an absurd fee on foreign transactions (which can be anything anywhere priced in a foreign currency) and the customer service is lacking. In addition, they don't list on the statement or online your ending balances by type (balance transfer, purchases etc), only the average balances over the statement cycle, so you never know exactly how much you owe on each category.

I have no fees in the points that I can accumulate with purchasing essentials like groceries, gas, clothing, etc. Is awesome. The other thing I like is that the card is attractive and made of sturdy material and not a flimsy one like my bank card.

A: I opened an Amazon Prime Rewards Visa Signature Card for the purpose of Amazon purchases only. I never carry the card with me. For the first time in all my online years, I mistakenly responded to a fraud which appeared as Amazon. Once I realized the situation, I immediately contacted Amazon and Chase, set up alerts with Chase, etc. When someone tried to get cash at a Walmart (I guess using a cell phone) on my Chase card, Chase immediately notified me they had closed that account, set up a new account, and advised Amazon. I pay each billing in full and never pay interest. The points add up and have saved considerable dollars for me. Chase action was very fast to resolve this issue. I recommend this card. And, pay attention to all email that appears to be from your retailer and be sure the retailers name is in the email address from which it came!

I only use this card a few times a month, but have been very satisfied with it over the years. I pay no fees. I get rewards for every purchase, Customer service has always been excellent. Any difficulties or payment oddities are remedied immediately and at no cost. The website is easy to use.

I have used this card for years with no problems. Good rate and rewards. Earn extra points at Amazon, which add up quickly. User friendly site to make payments, check balance and points. Good period of time between renewal dates. Easy to add extra users to the account.

I appreciate the fact that Chase really cares about the safety of their customers. They alert you immediately if they think there is fraudulent use of your card and makes sure you did the transaction. Saved me many times! Actually saved me $500 when someone used my card number miles away from where I was and they blocked it, notified me and I verified it was not me so they sent me a new card with different account number. Excellent customer service.

Would prefer better ability to reduce fees and costs when traveling in a foreign country. I also wish we had a higher credit limit. The services are adequate but getting through the dispute process and 'customer serve us' is difficult.

The statement is very easy to read. Emails are prompt and very definitive as to their message. Card is readily accepted online and many merchants not just Amazon. I would recommend this card for any beginner credit card user and definitely do the automatic payments to benefit your credit score.

I primarily use the Chase Amazon rewards card - however I do have other Chase cards. We do quite a bit of shopping on Amazon due to our rural setting and we average ~$30 /month in Amazon "cash". We also have most of our monthly bills on the card as well. We are extremely diligent to pay off the card at the end of each month - otherwise the rewards amount would really dwarf the amount of interest accumulated each month. Although the interest rate on the Chase Amazon card is better than some/most, it's still in the 20's% range. I recall back when we first got the card (5-10 yrs ago) there was an introductory rate of 0% for about a year. This allowed us to do about $15K improvements around the house at an affordable interest rate (allowing us to make double or triple monthly payments) that was converted to a low interest rate loan with a much lower principal after the year was up. I have no idea if this program is still in place.

The paper bill I get is very straightforward. Making a payment at a local bank is easy. Calling the customer service number on the back of the card always answers my questions. It is helpful to get some credit from my card purchases to use toward Amazon purchases.

I would like to be able to pay off a future payment on the card ahead of time, but they will not allow it. It would make it easier to handle finances on my end. I feel they don't allow it because they hope a customer will forget and allow them to charge interest on a purchase.

Points are hard to earn and it now takes tens of thousands to get your one free night in a hotel. On the other hand, I have never had an issue with my card being accepted so at least I can rely on this card even when traveling far from home.

The United Explorer card. Up front, it's astonishingly good. Miles galore just for signing up! Why, you can find a flight that's practically free after spending the amount listed in the offer. My introduction to the card made me feel like I had stumbled onto something really good. But when Air Canada cancelled a flight I had booked to Europe because of Covid, and wouldn't refund the cost, things went downhill fast.

Chase has been a great card service with a fantastic customer service. Fees and interests are nominal, but within range. No hassle when issues arise; mobile application is easy to use and transactions are done smoothly.

Customer service and interest rate are great. They help with any concerns about fraud or missing cards. I've been with them for almost 30 years and trust them totally. I'd recommend them to anyone who needs a trustworthy credit card company.

I have experienced good positive customer service since using the card, and appreciated the transfer balance option as well. The daily interest rate is high but similar to most other credit cards. Anytime I have called or chatted for an issue the Rep has been pleasant and helpful, resolving my issue.

My Chase card has been hacked 4 or 5 times and Chase caught it every time and contacted me. They would shut down that card and immediately send another one. One time this happened while we were on a cruise in Mexico and they worked with me to allow the current account to stay open specifically for the cruise company charges, and the parking lot charge near the airport. New card was at the house when we got home. Very satisfied!

I really do like my Chase credit card and that I get 1.5% cash back on all my purchases. They make it easy to redeem the cash back and other rewards you can choose from. It's easy to pay your bill and their website is easy to use as well. Great job Chase!

I decided to use a balance transfer on my Chase Marriott Card. Biggest mistake ever. It was easy to get the money but what they said they disclosed and didn't make clear was that if you use your credit card to purchase items during the time that you have the balance transfer then your payments go to the balance transfer first and they can charge you interest on any credit card purchases for the month.

I really like the ability to combine points from many different cards seamlessly to apply them to whatever I want. Other cards have left me with small amounts that are not very useful, but small amounts from several cards adds up to a really nice points balance that can be used for virtually anything, with a particularly good value for travel when you combine with a premium level card. I do wish those didn’t have the annual fee of course but starting at $95 is not too bad overall. Statement credits are awesome when you are short on cash. I love my freedom bonus awards quarters, they can be a lot of fun to figure out ways of maximising points opportunities. Buying gift cards at various stores included in a particular quarter is one way to spread your bonus points further.

I've been with Chase for 26 years & would normally have given them 5 across the board until a recent issue where I fell behind on 1 payment & tried to set up a payment plan & even though I have been with them for 26 years & had NEVER had a late or missed payment, they are unwilling to set up a payment plan with me. They are willing to defer payments for 3 months, with the finance charges still being applied yet not willing to do a payment plan & defer a $39 finance charge. Makes no sense to me. I do really like the rewards option that you can redeem it on Amazon. So except for this latest issue, I would otherwise highly recommend this card.

What I like about Chase is their variety of rewards cards. I started with their Sapphire Preferred card and I always got comments on the actual weight and feel of the card. Loved it, but not the annual fee. The great thing was that Chase made it very, very easy to simply switch it to their Freedom card which didn’t have a fee. I did like that about Chase. Their online management tool is very professional, not as simple as Citi or Discover though. I would say their customer service makes up for it as I’ve been able to resolve any issues I’ve had by calling or sending a message online.

I do like the credit card, but several years back I had a problem. I paid my bill via phone on the date that it was due, and it happened to be a holiday, which I did not realize. They increased my interest rates, and I tried VERY hard to get this rectified and I couldn't. I even contacted my local Congressman and nothing could be done about it. I do not know why they would penalize me for having the due date on a holiday? A mystery. I have had the credit card for 43 years. Other than that I am satisfied.

Chase is the best banking experience I have had in NYC.

I've had the Amazon Chase CC for three years. It is amazing. 3% back on all Amazon purchases, 2% on everything else. I spend whenever I can with it. Customer service is responsive. The security is as good as the Capital One folks have. Easy to use, accepted everywhere. The rewards are just so good! Also, the website is really easy to use and it's easy to manage settings like alerts and other things. Lastly, it has some heft to it and makes me feel like I have a black card.

I have had several credit cards with them for over 30 years. They have been very fair and have helped me get through some hard times, especially after I couldn’t work for several months. They refunded me interest payments which showed me they actually seemed to care and have my loyalty.

I have the Chase Amazon Prime card. The card gives discounts at Whole Foods and is redeemable on Amazon. I have 95% of my credit card spending on this card because the Amazon point accumulation goes really quickly when you put monthly expenses such as electricity, gasoline, etc. on the card. I could easily make this my only credit card. Chase has been friendly and responsive on the phone and their web access is superb.

Chase has a very good card with no fees. The website is very user friendly. I use the Amazon Prime card and easily recoup my Amazon fee with the rewards, not to mention the free shipping. The card also has excellent credit score information.

I have had very few problems with this card, even while traveling to C.& S. America for 18 months. Just had to remember to keep changing the travel notification online as we moved from country to country.

Card is comparable to an American Express Card when using for best rate for making purchases etc. Customer Service is also great in trying to help the Customer with request. This is what the client wants when having to make sure that the payment is paid and the payment will be submitted.

I have had many credit cards and I find that the customer service from Chase is far superior. They always make me feel as though I am special. They don't use "canned" answers and questions. There are no fees and I have never had any trouble signing into my account.

They watch my account and reported unusual activity to me. Since the activity was not mine they shut down the charge, closed that card and issued me a new card right away. I am very happy with the way they handled this fraud.

I use a Chase Sapphire Reserve card and the rewards are really good. Although the annual fee is $450, I get $300 back after the first $3000 purchase every year. I take my rewards in cash, usually around $3,500 per year.

My Chase Visa cards allow me to accumulate enough rewards so that I can opt to have either a cash refund or gift cards or other methods of cashing in. I have never experienced any problems when dealing with their customer service. I really recommend Chase Visas.

I recently got the Freedom credit card. Love it. They gave me 15 months without interest and $200 bonus if you purchase $500 in 3 months!!! That's super easy to do. You can manage payments through the app and set up auto-payments. I have bank accounts with them and it will make the payment process super easy.

Will not be continuing to use any Chase credit cards. I am extremely disappointed in my experience with Chase and their Sapphire Reserve Card. I booked a hotel through a third party company, Secret Escapes (SE), to visit Jamaica in late April. Due to Covid the hotel was closed during this time and my trip had to be cancelled. I tried to receive a refund from the company but they repeatedly stated that they act as a broker and that my contract is with the hotel. I confirmed with the hotel that they received no payment from SE and therefore SE is illegally holding my money for services they did not provide.

Warning! Chase Bank will charge you for fraudulent purchases made on your account. Beware! Take your business elsewhere. Chase Bank is trying to make me pay for a $1,200 fraudulent purchase on my account. I alerted them immediately to the fraud. They temporarily removed it from my account, but then after doing an “investigation” they say I “benefited from the transaction.” Utterly false. This charge was made at a store that I don't even shop at. Chase has provided no information to support their decision. When I try to call them and speak to a manager with authority they refuse to escalate the call. The employees are completely unhelpful and useless. Every one associate tries to transfer it to another department. I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help.

My mother has memory issues and had a magazine company charging her 300 dollars every 2 weeks for magazines. We called Chase reported the fraud and the took off all the charges while they investigated. After a month they sent a letter and a bill for all the charges. She responsible for the charges. I sent multiple emails with all sorts of information about the fraudulent company. What a joke. Very disappointing.

I have contacted Chase Card Services (for Amazon Prime Visa) through Chase Message Center on multiple occasions to prove to them that I am an Amazon Prime Member, but I am still not getting 5% cash back on my Whole Foods Purchases (only 3%, which is for non prime members). I had attached a screen shot from my amazon account showing the last 4 digits of my card number and proof that Amazon knows I should be getting 5% back on Whole Food Purchases (as well as Amazon purchases). I am getting 5% back from Amazon purchases, but not Whole Foods. I spend hundreds of dollars a month at Whole Foods and have been losing out on what I was promised since January. I have interacted with no less than six people at Chase and none of them seem to get it that the issue is on Chase Bank side!

My experience with Chase Amazon’s Visa & Sunoco Shop. On Dec. 15 2019 places order thru Sunoco Shop for Fireplaces $149.00 online with Amazon. Dec 17 2019 I canceled My order due to I lost my Jobs. I contact Sunoco Shop by email @ Amazon to cancel orders. Buyers please beware with Sunoco Shop thru Amazon. The seller Sunoco shares with me he shipped orders already. Now Amazon & Sunoco Shop delivers date was scheduled to arrive Dec.27 2019. I never received electric fireplaces and never signed for items. I lived in Condo you must contact me to be buzzed in to Condos to signs for items. I have been emailed, writing, telephone calls since Dec. 31 2019. I received three credit to my Chase Amazon Visa Cards. Well you thinking it’s all over . On April 09 2020 my contacts was charged again $149.00 plus interest. Chase VISA Amazon

First you get Philippines, then Illinois, then India and back to Illinois. What a joke! There is a reason for their one star review. If there was zero star would give it to them. About once a year there is a bogus credit card charge on my statement and cust service can't provide more info like phone number or address. But if you deny claim innocence, account and you have to contact all vendors with reoccurring charges and update them.

Recently our credit cards were stolen and fraudulently used. It didn't take long for us to catch on because I began getting alerts on my phone within hours. We immediately began cancelling all of our cards which was time consuming because this just so happened right at the time when everyone began shutting down due to covid-19 but we got it done. All of our credit cards promptly removed the charges from our account except one. Chase bank. They sent us a letter claiming that we gave this criminal, who is currently in jail because they caught him within 24 hours, authorization to use our cards.

I have never written a review, but.... during a national pandemic, when US citizens are out of jobs and waiting for unemployment checks, I was denied a $67 purchase from a grocery store because my credit card was 5 days past due. I submitted my $300 payment that morning which would have brought my balance to zero. The customer service rep saw that the payment was pending and that it would pay my balance in full, but still denied the charge. She said there was nothing she could do. But they waive people's $39 late fees?? This was at 6 pm on Friday May 1st 2020. At 5 am on Saturday, May 2nd, the payment was processed and my balance was paid in full. Are you kidding me???

My Chase Ink Small Business Card card had a large, unauthorized purchase charged to the card. Unlike their consumer-based cards like, Chase Freedom or Chase Slate, who will often alert you of suspicious activity -- Chase Ink doesn't. My fraud carried over two billing cycles before being discovered. When I became aware I contacted Chase immediately. The fraud department representative was snarky. When it's your small business and you're concerned about additional fraud, a snarky rep is the last thing I needed. Long story short...Chase resolved the issue, but their business card services side is lousy. I eventually dumped the Chase Ink and got the Capital One Spark card instead. Much better card.

If you have to inquire or make a complaint, be prepared for a long time on the phone. Don't try to call on your lunch break. Give a couple of hours at a minimum. A customer service person can only handle one type of complaint. You will be shuffled through several people before you can get anywhere.

Bad Experience #1: Called customer service (50 min hold) with concern monthly statement not received and payment due in 8 days. Requested fax copy of statement. Told a fax statement would be sent within 4 hours. Confirmed fax # with rep. Days later, not received. Payment due tomorrow. Lack of follow through extremely disappointing. Business rule #1: deliver on your promise!

Based on my Experian credit score of 690, I felt I had a good chance of qualifying for this Credit card. But for some reason my Experian score and Chase Bank's score is a 100 point difference. They used my Experian score which is completely wrong.

So in these annoying times Chase of course has been no help when something serious happens. Was called due to suspicious activity. They told me I was being sent a new card and not to log into my account until they called me. I waited all day and then 3 days in fact only to find none of what was described to me had happened. My account is still receiving suspicious charges and wow I've now waited almost 4 hrs on hold with different apparently wrong departments. After closing their locations I can not simply go in and get help. See you in hell Chase.

I feel that it is VERY important to share positive news about a company I have been a customer with for a while. Of course I needed help with my April payment. Chase set up a toll free number that you can call, it's all automated and processes your request for a deferred payment. The system approved me for 3 months. Do you know how much that will help!? Yes I know interest will still be charged, but that's in the agreement I acknowledged when I got the card. No big deal. This process was very quick and easy. I appreciate Chase for that process and will continue to maintain my relationship with them. Great job!!??

Pick any other company other than Chase for a credit card! They do not have your back as they’ve always claimed. This credit card is tied to my checking and savings account, & I’ve always paid this card the day it’s due. I started looking over my statements and realized that Chase has been charging me a late fee every month, but also placed a reversal charge on the very same day they charged the late fee. Now, after looking this over I noticed my interest rate was sky high. So I looked over a year of statements and noticed how their late fee tactic affected my interest rate increase. I called to inform them of the mishap, but they would not lower the interest rate. Now, I'm unsure how I can even get a late fee when so many other accounts are tied to this one, but that’s all aside from the fact that it wasn’t even late! This card makes so much money off late fees & interest rates alone, as all credit companies. I cannot wait to pay this account off.

I have been banking with them for 15 t years. When you call customer service and you want to inquire about a loan or so forth, they are very nice and helpful. But if you call and having money temporary money problems you are treated horribly. They are not very accommodating. But beware if they do. It generally comes with a big price! I called early in March to ask for help with months cc payments due to being laid off from the Coronavirus. They said they would. And a few days later I got a letter in mail from them telling me that was February and I owed them by the 25 of March. Even though the phone rep said wouldn't be due until April 25. They do not follow what they promise you when making deals with them. I say that is bad business and bad communication.

I am 100% dissatisfied. I always call every month to pay my bill. Never late. I called tonight at 12:08 a.m. I was on hold 2 hours 39 minutes and 29 seconds. It's during the Corona virus so I didn't care I wasn't upset. What I cared about was they hung up on me before I've got to talk to a customer service. A recording said something. I didn't hear what it said and she hung up. I did not want to pay my bill. I was so mad but I paid it online. I'm just going to get this card paid off and close this account.

Talk about a case study in opposing types of customer service today! Earlier I called CitiBank and requested a lower APR. Their supervisor listened to me and lowered it from 13.65% to 9.99%. She went above and beyond with an unrequested and pleasantly surprising waiver of my last interest charge plus a $100 bonus to my rewards center. Truly made me feel heard and appreciated; like am I ever going to close that account? Wow!

I have been building my credit history for about 25 years. Paid off my college loan, few cars, house mortgage, credit cards loans. Never missed payments. Excellent credit history up until last month. I have been in the middle of reconstructing my new 2 family house, trying to prepare for some supplemental income when I retire in few years. My 15 years old daughter died 4 years ago, I am a divorced mother of 18 years old boy. I have so much on my mind! I missed payment to Chase Credit Card. First time ever. Without any warning call or email, my credit history suddenly dropped from 780 to 601!!!! 2 points from terrible!!! I immediately paid the bill. I called them, wrote letter, apologizing, admitting that I made a mistake, first time ever. They wrote me back, that they were right. Well, I admitted that it was my fault. But do I deserve to have my credit history ruined for years?