Chase Credit Cards

Just opened a new Chase Visa -- haven't even received in the mail yet. Chase "fraud team" calls me today. I call the number back and the person answering is confused as to why I called? She first tells me she will send me a text, to verify who I am. Then says she is unable to do that. She asks if she can call me back. Call calls from a Texas number. I didn't answer again. No messages left. Strangest thing. I have three other cc'd from three diff banks. This has never happened with any of them. As soon as that card shows up, I will certainly cancel. Not worth it. The entire scenario has fraud written all over it. Totally unprofessional.

I have been a loyal Chase Credit card Customer for 35 years, never failing to pay my credit card balance in full. Last month I was the victim of a scam. Subsequent to that issue, Chase has canceled both of my credit cards and does not intend to reissue them. This is how they reward 35 years of loyalty? I do NOT recommend!

Chase is a predatory business. I've had 4 Chase credit cards. I had 2 years ago and was signed up for paperless billing, after they canceled their Bill Pay service with my bank (couldn't pull their scam with Bill Pay). They were supposed to send an email a week before the bill was due, but they would periodically skip the email and I'd only hear from them when my statement was past due and they tacked on a large late fee and credit charges (I always pay the full amount of statement to avoid credit charges).

I have multiple credit cards with Chase and Chase cards continues to be my go-to credit cards. I will always be a loyal customer service to Chase due to responsive customer service and fair consideration of credit card purchase disputes. I have had credit cards with American Express and Capital One, and I have to say there is absolutely no comparison when it comes to the way they work with their customers.

We pay $500 a year for our Chase card, and the customer service is TERRIBLE. I can't count the number of times that I have spent hours on the phone with them about simple issues, to hang up with nothing resolved. They have messed up our travel reservations 3 different times now and have tried to make us pay for their mistakes every single time. This card is HORRIBLE.

My card has been having fraudulent activity so when I called to get it fixed not only did the caller sound unconcerned with what my needs were but he was also extremely rude and kept placing me on hold without notice. This has never happened before as everyone else I’ve spoken to has been exceptional, moving forward my account was placed on hold and I’m being sent a new card supposedly this caller had filed a claim but my account is STILL being hacked and I am now overdrawn. Also side note his accent was super thick which is usually not a problem other than when you really need to understand what the person is saying. When I asked him to repeat himself all he did was get louder and more aggressive. After this I’m heavily considering switching banks.

Chase send me numerous Pre-approved offers with 0% rate for 12 months. I applied and get approved for $4,000.00 credit limit. So I using my limit and set up payment auto draft from my bank account. I paid off balance before the promotion about expired. As soon I paid off the balance, Chase Credit card decreased my credit limit down to $500.00. It really hurt my credit when they do that to people who is excellent payments status and good credit like me. I have American Express and Discover and other credit cards credit limit range from $15,000.00 - $23,000.00. I am writing this review to help someone out there to know about Chase credit card will hurt people credit by decrease credit limit with no fault reasons.

I've had a Chase credit card for four years now. Today I noticed that my balance went from $5000 to $500. I called and asked why, and the answer was that they evaluated my credit report and since there was a negative mark they dropped me all the way down to $500! I've never been late on my Chase card and was disputing the negative remark because it was false. They said they mailed letters to me and I've never received a single letter. I am very upset with this horrible customer service and the fact they dropped me down after paying off my $5000 card completely. I've been a loyal customer and was treated horribly. I've never even been late on my Chase Auto (car payment)!

We have had a Chase credit card since 2016. We paid it off in 2017 and they increased the limit. I would call in to make payments so I didn't look at statements very often. We have not used this card since 2017 except for balances under $20 and were paying every month. We got a notice that the balance was $3700 when the limit is $3000. We contacted the bank and asked for statements and I literally have called every day for months. They just sent us new cards on June 28, however to date they have only gotten $1200 off. They wanted us to make a payment plan and we said no not until the fraud is figured out because I am not agreeing to the debt. They see how I have called and the disputes and they told me today the account is permanently closed because I wouldn't agree to a payment plan on spending that wasn't mine.

Not only did Chase deny my business a credit card after maintaining a business account and doing business transactions through them for over 4 years, but they also recently denied removing a charge from my account for a tv that was broken and the store refused to take it back. I had reservations about Chase years ago and decided to do business with them anyways. Things were good for a short time, but recently they have left a bad taste in my mouth and I feel very disrespected as a loyal customer. Time to find a credit union, CHASE DOES NOT RESPECT ITS CUSTOMERS ONLY ???? Take yours elsewhere!!