Chase Credit Cards Reviews

I had opened an Amazon Prime account and did not realize it was through Chase Credit Cards. I had the account on autopay and had a fraud issue with my Citicards credit card, so I had to get reissued a new card. Subsequently, Chase could not debit my card anymore. I never got past due notices. I did receive 3 emails that my Chase account was past due. I never had a Chase account that I knew of, so I assumed the emails were a scam attempt and ignored them.

My online account now shows. Minimum payment due. -$1,663.16. An agent Saima, said she would transfer me to a security agent, but there has been silence for almost 20 minutes. I don't think anyone is going to answer. It has been 28 minutes and all I hear is silence.

Chase Travel is horrible. I booked a higher rate resort room through them for the view (ocean). I had to call Chase on the day of my travel to make sure that I have a room, got to the resort and was given a room with the view of the parking lot and a sliver of an ocean view. I was told by the resort front desk that that is what Chase Travel booked. Resort was willing to put me in the ocean view room but was unable to because they were full. Stayed in the parking lot view room the whole time. I contested the higher charge amount with Chase but was not able to get a credit because Chase Travel can overcharge you and supposedly it's in their terms of agreement. But if they overpaid for your stay, you have to pay them. If they overcharge, it is okay for them to keep your money. It does not matter whether you get the room that you paid for or not. Sounds like a great money scam.

I Disputed charges from a skin tag merchant. Chase removed my dispute, believing the merchant shady pricing process, regardless that I returned product and explained how they scammed/fine print pricing without being able to verify. After removing dispute they would not let me reopen via phone but have to write letter or fax or go through secure messages.. Very unsatisfied with Chase.

I have been a Chase credit card customer for over 20 years. This year they convinced to use the Chase Travel Team to book my travels. They said "It's way better than Expedia"... That was a BIG LIE. Using the Chase Travel Team for the first time was a nightmare and would never use them again or recommend them to anyone. They can't even get the spelling of names correctly. When you call them, it's like calling a different country, no one speaks fluent English. Very disappointed.

Recently, Chase reviewed my credit limits and reduced them by close to 100%. My Sapphire card in particular was dropped from $18,000 to $2,700. Context: I had a balance of $1,700 at the time which is a usage percentage of less than 10% and across all of my cards, a usage rate of 20%. Chase decreased my limit to be just above my current balances which in my opinion is egregious and unreasonable but also strategic. And according to Chase, this significant drop was due to the existing balances on all my cards as well as "other factors" they got from the Credit Bureau - very ambiguous reasoning to say the least. One representative even suggested I check with Credit Bureaus to make sure they had been given accurate information - spineless.

They have very lovely individuals who answer the phone and will profusely apologize for the problem you are facing. Unfortunately, they have no power to assist you or address your problems in any way.

Really bad service from some supervisors especially Logan. I used a balance transfer check from Chase for $9000 back on April 27th, 2023. I deposited the check at University credit union atm and I am not a member. I am a member of Navy Federal credit union. Navy Federal never cleared the check. They said it was fraud. Chase said they paid it that the funds have been released. I asked for proof of where the funds were released to, and they can't tell me that information. They sent me copy of check, but the check just has where it was deposited not who cashed it at what bank. It's almost 4 months and still no money and I am paying both Navy Federal credit card and Chase credit card and I am out $9450 that includes Chase fees. Not including interest on my Navy Federal credit card for past 4 months.

We decided to attempt to consolidate banking around fewer companies and chose Chase because I have had business with them on both the credit cards and brokerage accounts. Started by opening additional investments and then made the move to open a new credit card for my home expenses. (I already have a card for my business.) Card arrives and we transfer all our autopays to new card. We have a large expense for the home that comes up unexpected. Charge it to the card and realize the new card has a lower limit and we will be needing to use the card on an upcoming trip. So we make a 14,000 payment electronically to chase to free up credit. Monitor the online account and see that the payment cleared with chase. While traveling the card starts to get declined. When we arrived back home call continue about the declined card.

Had an account for 6 months had used 3 times never missed a payment. They then closed my account without notifying me. When I called they tell me it was because I did not update my personal information, I am a disabled old man with no updates to my information that they had just received when I opened my account.