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Consumer Complaints and Reviews

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Satisfaction Rating

I recently took advantage of the $200 new checking account advertisement and opened a Chase checking account. While there the bank representative offered me the opportunity to do a balance transfer. I took him up on the offer since I had no reason to expect a denial. Needless to say, I was. The bank representative seemed surprised after I told him my credit score and so was I shrugging my shoulders when he told me it was denied. When I got the denial letter it stated it was because my credit report showed a bankruptcy so I called the Customer Representative to advise that I was only in bankruptcy for 2-3 months and I had it dismissed because the bankruptcy payments weren't much lower than my original payments. In addition, the bankruptcy would be taken off of my credit report in a few months.

The customer service representative had me on hold for several minutes coming back every so often to ask me questions. She asked why my balance was so high on the card I wanted to transfer from and I told her it was Christmas time but it was my intention to pay the balance off in the next 2-3 days. She came back and said the denial reason was being changed because I made too many fast purchases and didn't seem to care that I would be paying it off in the next couple of days. One of my credit unions transferred it with no issues and I will be doing at the most $1,000 per month of business with Chase this month compared to the $8,000 this month I had planned on doing.

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On October 11th, I purchased a scooter from Blitz Moped in the amount of $3300. Neal ** of Blitz delivered the bike to me the evening of the 19th. As he removed the bike from his truck he mentioned it was making a noise when he test drove it. But since the bike had a 2 year warranty, to drive it and see if it would work itself out and to call him if it did not. He was not gone 20 minutes and I notice a cable dangling from below the bike. I snapped a photo and sent him a text asking him if this was supposed to be hanging like this. He never responded, so I pushed the cable up inside the bike with my hand hoping it went where it was supposed to go.

The same evening I notice the bike making a terrible rattling noise. I took a video and sent it to him and his reply was "get some electrical tape and tape it up to muffle the noise". I decided to call him the following day (Thursday, October 20th) and he begins insulting me and telling me to "just drive the damn thing 200-300 miles before I call him". He says that I am seeking perfection and I am not going to get perfection from a plastic scooter. The following Saturday, October 22nd, we contact Neal ** again and this time he begins to threaten us with saying that he is an ex-marine and does not take any "**" - we are in disbelief as to how we are being treated from a merchant who seemed so nice prior to the sale.

On Monday, October 24th, I decide to contact Chase and tell them what is transpiring with this merchant. Chase recommends that I have the bike delivered back to the merchant. October 27th, I contact a professional motorcycle towing company and pay them $185 to have my bike delivered back to Blitz so that Chase can apply a chargeback. The merchant, Neal **, went ballistic and threatened to slash the motorcycle towing company's tires who were hired to deliver back the bikes. The same day, I receive a scathing email from this merchant saying that he now has my bike and will be charging me $40 a day storage fees, plus additional fees and will not release the merchandise until it is picked up in person with all fees paid, and also threatens to put the bike in the city pound.

A professional business owner very well could have chosen to look at the bike now that he had it back in his possession, but instead decides to be bully and hold my bike for ransom after he received Chases back charges. After the merchant has his bike back, he continues to send me threatening emails. I continued to send Chase every email he had sent to keep them informed that he was holding the merchandise for ransom. At this point I did not care, since my money was refunded back to my card during the dispute. After Chase asks me to return the bike to the merchant - they then send me a letter informing me that they now need a 2nd opinion letter on the merchandise in order to continue the dispute. I explain to Chase that the merchant has chosen to be ugly and will not release the bike for a second opinion. I remind them that the bike was sent back because Chase asked me to send it back to the merchant.

Although, Chase was well aware that the merchant was not going to work with me; because I could not get a 2nd opinion letter for obvious reasons, Chase reverses the charges of $3300 back to my card!!! So now the merchant has my bike and I am out $3300 for merchandise I do not have. I am at a total loss and find it very difficult that Chase cannot see the position that they placed me in when they asked me to return the bike. They expect me to pay for something I do not even have. I refuse to pay for merchandise that I do not have. Someone at Chase made a big mistake and the consumer is left to deal with it. In summary, the bike was never registered in my name, I have no title, I don't even have a signed contract from this merchant. And Chase knows all this. I merely have a sales slip for my purchase in the amount of $3300.

After doing additional background research on this dealer, I learn he is a convicted felon. No surprise thereafter he threatened to slash the tires of the towing company. Chase Bank should have told me initially that a 2nd opinion letter was needed before they told me to return the bike. Not ask me for one after the bike left my possession. I feel that Chase either needs to refund my $3300, or they need to go and get my bike back from the merchant. They do not have the consumer's back. This is for certain.

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I was given a Chase bank (AMAZON) card through the chase bank. I would purchase books, gave an extra card to my twins to use for coffee, and books, then I paid it completely. They even sent me a 14.95 cents in the mail that was some extra amount of dollars. I called the 1888-247-4080, and was told that this card is not under my social security number. It does not show that I have owned this card at all. What does that mean? Was an identity theft involved? Did somebody order this card for me? It was through my chase bank account, I don't understand, and I am kind of nervous about the security involved in this? Not sure what to do? She asked me to take it to the nearest Chase bank and they will investigate.

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Let me disabuse anyone of the illusion that the Chase Sapphire Reserve card is worth getting. If you have American Express card like I do also, keep it and don't cross over. The benefits ARE NOT worth the headache customer service will at some point cause you. Empathy has to be one of the most effective steps to conflict resolution. Agree? A step I learned that Chase Sapphire Reserve customer servicing reps seriously lack considering the $450 one pays. Even up to their executive office which sends a clear picture, they have a good vision but improper execution and the wrong people in place.

I had an issue with a merchant booked through Chase travel service. I reached out for guidance and was basically patronized by an argumentative rep and left to feel like I own a card with servicing reps who are bold to inform you they do not care about your concerns, and they are only concerned about business with the merchant. That's a problem. Empathy doesn't require sides and it doesn't say you necessarily agree with the card member but it doesn't make a card member feel non-valued. Who wants to pay for something and feel like they are not of value. The experience was as if I wasn't even a customer. I was hung up on by a rep who said I wasn't being professional because I addressed her behavior and the way she was handling the call. I didn't even use profanity. The executive team reviewed the call and had the gall to say there was no coaching opportunity for their rep, who patronized me and failed to empathize at least and that it was me.

Obviously card members are not always calling in overjoyed. Many times it's because of a problem and it is the expectation that the servicing "professional" would handle your concern with care and work to de-escalate instead of acting like you're the one on the clock. That was the final draw for me that none of them get it. When I reached out to the executive team, I told them that my main concern was the lack of empathy however the exec rep came back with the same messaging the rep did and patronized me also. Was even a bit demeaning. I assure you, after doing business for over 10 years with American Express, getting any Chase product and having to deal with their customer service is not worth it.

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I am a home builder, all Bank accounts are Chase Premium Plus with high balances - six figures, one of the features is a high balance Freedom Credit Card. Beginning on Nov 26th 2016 and today Dec 29. 2016 Chase Card Processing has decline purchases with Vendors causing purchases to be cancelled. I then am forced to call Chase Customer Service to have my Account Cleared and then reorder and enter all info repeatedly. Multiple problems arise because Vendors within their systems then flag my accounts Credit Worthiness, increased time, impacting Vendor Discounts, delayed construction supplies.

Never had a Security Issue, Late Payments, Overdraw, or other Red Flag with Chase or any Vendor, my Credit Score is 831. I am shopping for a better Bank and Credit Card. Nothing within the Chase protocol would protect me from theft. Way too many businesses are treating the consumer as a criminal that the business needs to protect itself from.

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I have had a chase Marriott reward card for about 3 yrs and it was time to receive my new card and was sent a new card in the mail. I ask customer service about the 80,000 points that was being offered with the renewal card. I was told that I need to close this account and reapply for a new card. This was the only way to get the points after having the card for 24 months. So I closed my account and then reapplied online, feeling there would be no issue since my credit score with the card was showing a excellent credit score.

After 3 weeks I called Chase and asked about my renewal card and I was told that it was denied because I had a balance. I was never told that it had to be paid off or that could have been accomplished before now or I could have just kept the renewal card. Now they want me to reapply, but that hurts my credit for them to continuously run my credit. So I told them that I will close my other account also, since I was given false info and I will just stay my other cards and not use them again.

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I had to open a dispute with Chase regarding a near extortion from an insurance company charge on my Amazon Chase card! The worst experience I have had in having a dispute open for resolution! I was assured Dec 19th that my case was closed and resolved to my benefit. The following day I discovered the charge was applied to my balance! Awful service from a Chase supervisor (I wonder if that was really a supervisor!). I mentioned Chase never notified me by letter or e-mail (DISPUTE OPENED NOV 3rd 2016). I spoke Dec 19th to an extremely rude and nearly hostile Chase rep. Dec 19th, I was contacted by Chase. I did not contact them! I was so upset. I did mention to close the dispute to end my unpleasant conversation! I called back soon after. Was told everything was fine. The case was decided in my favor!

According to this Chase supervisor (Possible but not likely!). She mentioned that Chase does not update disputes for the status of customers! You will never know how your dispute will resolve unless Chase contacts you whenever they choose! I still will use my Amazon Chase credit card only for Amazon purchases (I will try to refrain from my regular shopping on Amazon). I am still deciding on another credit card offer to appear in my mail for usage. Chase reflects terrible customer service and aggravation! Bigger is not always better does not reflect the true reputation of credit card company and bank as Chase!

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I was very happy using the Chase Sapphire Reserve Visa card until I used it to pay off my hotel bill overseas, in Abu Dhabi. I was shocked at the exchange rate Chase used to convert AED to USD. They used a rate that was preposterous. At normal prevailing exchange rates AED 1,000 would convert to USD 272.48 @ 3.67. Chase is converting AED 1,000 to USD 333.33.

Spoke to the supervisor, Stacy, on their toll-free number and she claimed they are using the NY exchange rates. She didn't say it in words but it was inferred that I could cancel the card if I was unhappy with their exchange rates. Exactly what I am going to do as soon as I get state-side. So, for all the perks they are offering Visa cardholders are being gouged in the exchange rate. Have not had this problem with other Visa and Mastercards that I hold and use wherever I travel. My warning to Chase Sapphire Reserve cardholders is to be watchful about their dishonesty.

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I purchased cruise tickets using my Chase card because of the built in travel insurance. After we boarded the ship, we discovered that the itinerary had been changed. Instead of traveling to the Bahamas, the ship was going to Haiti, to which I did not want to go. I called Chase and asked whether I could cancel the trip and get reimbursed for the cost of the cruise using the Chase travel insurance. The Chase representative said yes, so I left the ship.

When I filed a travel insurance claim, it was denied. The reason it was denied was because the cruise line offered me "something of value", so they don't have to pay the claim. Only if the cruise was canceled would the travel insurance pay. Since Chase told me they would pay before I canceled, and I took action on their information, I believe they are obligated to make some sort of payment. This isn't right.

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I recently got offered a Chase Freedom Unlimited card and thought there were plenty of perks with having a card that had a 0% introductory rate for 15-months. I wanted to take advantage of the 0% APR balance transfer on the card and use it to pay a balance on my Discovery card. I called Chase's Credit Card Dept on December 02, 2016 to process the balance - giving them my Discover Credit Card number and security code. I was told balance transfers take approximately 5-8 business days to process and that it would be done by wire. I honestly thought had a great experience with the customer support rep however, that was when my nightmare began.

On Dec 11, I called Chase to inquire about my account balance. I had been monitoring my account for several days and the balance had continued to show as pending. I got ahold of a Credit Card Customer Rep to ask about the pending status. She told me that I had to confirm security again in order fully process and send out the payment, which will post take another 2-3 days to post. I wasn't aware that I had to confirm security again, as the first rep from Dec 2nd had told me that the process had already been completed. However, I was told that because the card was new, I had to confirm security again in order to process the payment. So I did what the lady told me and I continued to monitor my account.

Today on December 12, I found out the balance transfer had posted on my Chase account but I could not see the amount being credited to my Discover card account. I made a call to Discover to confirm the payment however I was told nothing arrived in the account. I called Chase to follow up and I got a gentleman who told me that balance transfers usually post on the same day. When I explained to him my situation, he did some checking and told me the bank had sent out a check that would take 18-21 days to reach Discover. I told him that I wasn't aware that it would be mailed out as a check and that the rep on Dec 2 had told me that it would be by wire. The guy told me that as he was not the one to take my call then, he didn't know what was said. He told me to just wait as it was being sent out by check.

By this time, I was getting a little frustrated as I felt I was being told different information by several different people of the same company (CHASE). I did the balance transfer because I had hoped that it would reach my Discover account prior to my payment due date. I then decided to call Discover again just to inquire about the usual time it takes for checks to arrive as well as to inquire about the payment methods usually associated with balance transfers (wire vs checks).

After getting off the phone with Discover, I wanted to analyze my Chase account again because I had a nagging feeling that something had gone wrong. I even took out my Discover card to compare the card number with the statement on my Chase account to make sure the balance transfer had been done correctly. I noticed there was a discrepancy in one number in the statement so I called Chase again. I got ahold of a man with an Indian accent and I asked him to confirm the Discover card account number that I had given them. Apparently, they had made the check out to the wrong card number and for them to reverse this process, the check had to reach Discover (18-21 days) and then re-mailed back to Chase (18-21 days) in order for them to reprocess my transfer.

I asked him to help me cancel the check because I did not want Discover to accidentally process it for someone else but he said he couldn't do it. He also added that usually when "customers" gave them the wrong information they have to wait it out for the check to bounce back from the secondary company before they can re-process it.

By this time I was angry and extremely frustrated because during this entire process I had spoken to 4 Chase Representatives and none of them could help and neither did they find out about the mistake until I pointed it out to them. They also did not step up to take responsibility or apologize for the troubles it had caused me. I ended up having to call Discover a 3rd time tonight as well to clear up the situation. A lady in the Billings Department was kind enough to listen to my story and she even made a note in her system to monitor for that incoming balance check and seeing if they can process that check and have it credit to my account.

This whole fiasco caused me to spend over 1.5 hours on the phone calling back and forth between two financial institutions and at the end of the night it was Discover that ended up reassuring me that my money was gonna get to them safely. The Chase representatives were neither reassuring nor helpful. It was more of them shirking off the responsibility of taking care of my issue because they weren't the one to process it in the beginning. I have been a Chase customer for more than 5 years now and this experience really makes me want to reevaluate switching banks and putting my savings in an institution that values their customers.

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I had banked at Chase (WAMU prior) for over 10 years. Had no complaints on Chase until the past 2 years. Got so bad I left the bank, they had a breach of security that affected my account and info so that was all I needed to hear. Now my Chase Freedom card has become a real pain. The online system and the 800 number call center people would not update my email proper account, I'd input/request it and the following month I wouldn't get statement notifications or reminders, only to learn that their 'dual system' would default my emails to my previous work email (which I lost access to when I changed employment). I called when I was first made aware via a collections call, explained this right away the rep at Chase and asked for help. She removed all the late fees, assured me I would not have issues with my FICO, it would not show up as derogatory.

Then I refi my mortgage and sure enough it shows up as a 30 day late on my credit report and I take a 100 point hit in my credit score. Chase Freedom is a joke of a card. Get a Discover or any other card but this one. I have never had these issues, have perfect credit, mortgage, car note, etc... always pay on-time and thanks to a system glitch on Chase's end and a dishonest call center rep, they denied to remove the late payment on my credit report. They lied to me, treated me like I was being dishonest even though they record all calls (which I asked them to review). Chase is a typical big bank and their credit card division is no better.

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My company spends over $2m annually with Chase credit cards and uses the points to fund travel for business trips. I just noticed what a ripoff the airline program is on their site. I booked 4 tickets to New Zealand at a cost of $3,300 each and assumed that this was the best option. When I went to the United Airlines site the tickets were only $1,400 each and there were a lot more options. When I asked Chase how they could mark up tickets by $1,900 each they said that they have no control over ticket prices. The moral of the story is that the Rapid Rewards program is not cost competitive on air travel and what we are all being sold is a bunch of baloney. I recommend all users do their own homework because the rewards benefit they sell you on is window dressing and just not honest.

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They do not care about their customers at all. For a $10 miss payment after not receiving a bill they reported me late to the credit bureau after over 10 years with them no late payments. Not one phone call or obviously I would've just paid $10. All my other credit cards are much easier to deal with and lower interest rate so I'm just gonna start canceling all Chase cards and not deal with them anymore. Everyone I spoke to today at Chase was horrible.

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I made a reservation in NYC with my Chase Sapphire points. I was traveling 4th of July weekend 2016. The east coast experienced rain and thunderstorms that caused massive airline delays throughout the region and my flight was cancelled until the next day. I immediately notified Chase of the cancellation due to an act of god and the agent was well aware of the situation as they were having tons of cancellations. 5 months later still no resolution after numerous calls. Each call has a 45 minute wait minimum! The last guy I spoke to finally told me the hotel had not agreed to credit my account but I could contact the insurance program the card had built in and file a claim. The insurance told me I had 20 days from the problem to file a claim! 5 months later I'm told about this so now I'm too late to file a claim. Sounds like a gimmick. Unbelievable! Horrible service for a "Premium" card. I will stick to AMEX for service. Unbeatable. Chase is a joke.

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I was trying to download all transaction for the year and I can NOT do this. I really do NOT like their website. It is really lacking and confusing too many menus in so many different places. And not being able to download my transaction for the year is ridiculous. I would have to download PDF statements for every months and reconstruct in excel. Just RIDICULOUS. They also have no help. Most my other credit card you can contact someone via chat, email and even phone. I really should have read reviews on these guys before I get a card from them.

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I opened a business account with my ex-husband linking to our business checking account in 2012. There has never been any activity on the account. I got a divorce and sold the businesses in Oct 2015. My ex used the card as an overdraft protection in March 2016. I do not have access to the accounts whatsoever. Of course me not knowing these charges were made and not receiving any statements, the account went delinquent. My credit score dropped a 100 points in a month. When I realized what was going on, I contacted Chase and they will not do anything to help me. I made disputes with the credit bureaus and Chase still did not grant my requests.

Yes I understand the account is linked to my social security number. But, the charges were made thru the business I sold and do not even have access to. Why should my credit be corrupted by charges I didn't even make. I am never late on any payments. I don't think I should have to be responsible for this. Not to mention they never sent any letters saying I was delinquent or my credit would be affected. I really feel like Chase does not have any compassion for humans. This is affecting my life. And I didn't do anything wrong.

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Applied for a Southwest Airlines credit card with Chase offering 50k bonus points after spending $2k in the first 90 days. Chase agreement said, "Wait 90 day after spending for points to be added to your account. After waiting the 90 days I called to see where my points were. I was told I was changed to a different promotion. I was also told I could not be changed back to the agreement I signed up for since it was past 90 day. Chase puts two offers on the website giving the lesser value. I have tried numerous times to call and email Chase however no one will speak to me. I'm told to send an email. And they refuse to reverse my promotion. I have read on several sites this has happened to several people. I look at this as a bait and switch or a scam. Watch your statements and be sure to keep all info Chase sends to you.

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I have quite a number of Chase credit card in the past 10 years and always happy. However, I notice that the service is bad these days. Right now, I have two most premium Chase card (Ritz and Sapphire Reserve). However, even with these cards, the service is just bad and I am considering cancelling both of them. I just can't believe that even $30 dispute will take forever on the phone and tons of questions from them. This is way the other extreme from the experience I have with my Citi credit cards. There was also a dispute that I have all the documentation to prove my dispute and they could not help me get back the money. The two premium Chase card also do not provide annual bonus to customers, despite paying $450 a year. Most of the hotel card provide annual stay certificate.

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I disputed a charge on my British Airways Chase credit card for a hotel in which I did not stay. The hotel was not satisfactory upon arrival and in a different town than advertised. They had a one night stay cancellation policy and after we canceled and left the property the hotel charged me for the two nights stay. The hotel did not have a signature on the receipt they sent to Chase, yet Chase has contacted Equifax, Experian and Transunion Corp damaging my excellent credit and threatened to damage it further if I do not pay this disputed amount.

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I had a pleasant experience at first when I called and requested a new card for myself. That all went very well. It was for a credit card neither my husband and I have used for about 5 years. I received the expedited card quickly and had great customer service up until that point. The card worked right away and I made a small purchase then my husband called to "verify" we received that card. Like the paperwork requested. We didn't really need to, we already had it working. Since they asked questions about an address that we lived at for only a year about 7 years ago and we move frequently, he answered it wrong and now our entire account is frozen. They haven't given us any idea as to what is happening and have been extremely rude on the phone since then.

I understand they now assume we are fraudsters but it is not!!! It is extremely frustrating since we recently moved here to be closer to a hospital for our daughter to receive chemo and right now this is the only means we have in order to make travel arrangements. Like I said we haven't used the card in about 5 years and when we need it they have now frozen it!!! They have not asked any other questions to verify our identity, since we got one wrong we are now ** out of luck and looked at like we are phonies and talked to like we are thieves!

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Used to have a bank account checking and saving accounts as well as business accounts. Stayed there for 6 years keeping my money with them. A bank officer once noticed my name, he asked me to speak to him... he asked me about my mother country (Egypt). Then he said "you might not continue doing business with our bank??" Then I received a letter saying that I need to withdraw my money cause the accounts were closed??? Then after three years, I received an invitation to do a credit card (safir), I thought they discovered what went wrong with them... I applied, received the card, spent money and repaid for a term of 75 days... Then they discovered that I am the same person and that they had to close the account, after I started to rely on that card in my business. How amateur that is??

I am doing business with other banks that are as strong and smaller banks... the only unprofessional banking experience came from one of the banks that is supposed to be a good one... not once but twice... I will never go back to Chase bank... and from my experience... they will not stay long with those amateurs running its business with that attitude of (we are Chase and you have to follow). No... enough is enough!!!

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I got scammed by a company, selling me the fraudulent product. I contacted the Chase business department to dispute the charge. I first spoke to Maria **, but all she told me was that they could not help me because I authorized the charge. I told her that the product was fraudulent, and I have all the documents to prove it. But she told me that the product being fraudulent or not does not matter because I authorized the charge.

No matter how much and in details I explained my reasoning that the fraud happened by the merchant because I was scammed as that's how con game works. Her answer was the same repetitious cookie cutter reply "We cannot help you because I authorized it." I couldn't believe what I was hearing from a representative from the fraud department that is supposed to fight against the fraudulent merchants over a charge. I asked her to transfer me to the supervisor.

Vashawn **, the supervisor, talked to me on the phone. She was as condescending and unhelpful as her subordinate Maria. I was flabbergasted of the incompetence of the personnel working in this fraud department. Rather than doing the investigative work to combat the fraudulent merchants, they choose to stonewall their own customers because confronting against the merchant gathering all the evidence and go through the process was too much of a hassle. So here is their solution: screw the customer, me, because there is nothing else I can do except close the account.

I called again to another number; and a different rep, Diana **, picked up the phone. I could hear her car driving. While she was driving, pretty much she said the same thing with the other two. No hope in this department. This is the level of their fraud department operation. I am not sure if these people are utterly incompetent or the company Chase itself does not care about the customers, and the attitude trickles down to their employees. Anyways, you be forewarned. Don't even think you'll be protected by using Chase business credit card.

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I have been with Chase bank for many years. Recently, I found myself able to pay off in full the two credit cards that I hold with this bank. The total balance due was submitted by the due dates for both accounts. However, I received information that I still had remaining balances due on both for interest. I don't understand how interest could be added to a paid in full account. I called the 24hr service line to speak to a representative. Complete run around about interest accruing on a daily basis, which, by the way, has nothing to do with the pay by date. "Enough," I said. "I'd like to pay off both accounts in full with you right now." She was not able to do this, or to even give me the pay off totals.

How can a bank not be able to tell you how much your total balance is to be able to pay in full?!? Her response was to wait until the end of the billing cycle, the end of the month, in which time, I would be adding 3 more weeks of interest charges to an amount she could not even put a figure to. Very frustrated and disappointed. Will never use this bank again for anything.

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I have had a Chase Card for years and I was getting ready to purchase a new stove and use the card. I called and told them that I was using the card and that I would get it paid off before November. Since I used the card for that big ticket item and I have been paying on it and have it paid off, they have stopped putting a Pending Payment on there. The last payment was three days ago and it's still not been used.

The first time I complained that there was no pending payment. I was told that Chase doesn't put pending payment on the account. That's not true. Then I was told that the reason the payment had not been sent through was because my bank was slow to recognize that it needed to be paid? Not true. Lots of excuses for this. So they can put on interest saying that the payment never went through. Sick and tired of excuses and every time our call it's a different story. My balance should be zero, but they have not sent through the payment that was made three days ago.

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I reached out Chase customer service regarding my debit card wrong payment issue. When I called customer service I want them to stop the transaction and dispute the payment. Actually the transaction is still on pending status. Customer service desk told me they can't do any dispute the payment but they need to get merchant's approval first. They told me to call the merchant tomorrow to get the approval. Lol. Chase Bank Card Service doesn't care about card holder's needs at all. Also they are unprofessional at all. I address the issue to them on time. However they do not want to fix it on time.

Chase can't provide good service to customer at all. I can't understand how come Chase become top 4 bank? Hmm. Maybe only focus on marketing strategy. For top 4 banks, I like Bank of America and Citibank the most. Bank of America provides very secure online banking and customer service. Chase is far far away from good bank at all. Chase Bank customer accounts got hacked in 2014. I do want to close my account with Chase soon. Bye bye Chase!

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I'm in the process of closing my Chase Slate Visa Credit Card but for some unknown reason the Chase Slate Visa people are giving me the runaround. These Chase Slate Visa people have been trying to intimidate me by telling me that some supervisor is supposed to call me on my cellphone letting me know that my credit card has been closed. I never received any call from Chase Slate Visa so I do not know how to approach this subject. Their customer service with Chase Slate Visa is no good because they think every customer is a piece of trash.

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I've had the Chase Amazon awards card for several years for nearly all of my purchases, but I've decided to stop using it. For quite some time, I've noticed that there's this weird issue with the total balance on the card. I would pay off the card every time I got paid (every two weeks), but the total balance always seemed much higher than it should be. I'd add up all posted, completed transactions since I had last paid off the card, and the total balance would ALWAYS be $100-$200 dollars higher than the amount I'd get from adding up all posted, completed transactions after I had last paid it off. This was a consistent problem I'd observe every time I'd pay off the card's balance. I remember calling them about this, and they pretty much told me (in the nicest way possible) that I'm a moron that doesn't understand basic arithmetic, and that it had to do with "pending transactions" that haven't posted yet.

I'd always carefully review all transactions posted to my account and there was never anything there that I didn't recognize. Even if it did have something to do with pending transactions, there's no way the total balance could be as high as I've seen it on my card. And now I see other reviews on Consumer Affairs where other people have had issues with the total balance not being calculated correctly or the balance not reducing even though payments are being made regularly. I have never had this issue with any other card I've had with other banks. At this point, I'm fairly certain that I was just getting fleeced. I will never use any kind of Chase product again.

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I used the credit card overseas. I got the vet charged by a vendor there by 657 dollars. I had emails showing what confirming the total price I was suppose to pay and Chase still decide to charge me. Even after I proved to them that the invoice the vendor produced are a fraud. They don't care about the customers. They care only about the vendors so they can use their cards. This is a fraud in their part. They deserve a class action. So do not use them. They will fail you and somehow either let someone over charge you or they will do it themselves.

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I've been using the Chase Freedom credit card since 2012 and thinking that I was saving 5% each quarter using my card and earning rewards. All my credit cards are linked to my mint.com account and just this month mint.com sent me an email saying that there is a finance charge on this card, and offering me another card to save finance charges.

After investigating, I've found out that I've been charged $246.97 since December, 2012. I thought that the account is set up with automatic payment to pay in full. When I called Chase they told me that I "enabled the Blueprint feature" and therefore my full payments are made only to certain purchase leaving the rest with finance charges. Chase didn't even offer me to void any of these charges, which makes me believe that this is a deliberate and planned scam by the bank to steal money from people like me, people who set up automatic payments and thinking that the balance is paid in full every month.

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Satisfaction Rating

I signed up for a United Mileage Plus credit card which clearly states that no annual fee is charged the first year. On my very first statement I was charged $95. I made 2 attempts to get this charge removed... was denied both tries. I've been banking with Chase for about 15 years... have my checking and savings with them and several other credit cards. Know of any good banks? Because they are about to lose all my business. It's all about principle and integrity for me. They have lost my trust completely.

Expert Review

Beverly HarzogCredit Cards Contributing Editor

Beverly Harzog is a nationally-recognized credit card expert, consumer advocate and author. She’s appeared on Fox News, CNN Newsource, NBC New York and more. Her advice has been featured in The Wall Street Journal, USA Today, Money Magazine, CNNMoney.com, The New York Times, Kiplinger, Real Simple, Time.com, Family Circle and much more.    More about Beverly→

Chase is the U.S. consumer and commercial banking subsidiary of  J.P. Morgan, which is a leading global financial services firm with assets worth $2.6 trillion. Chase has more than 5,300 branches and 15,500 ATMs. Cardholders can also bank online via mobile phones. The Chase brand is used for credit cards.

  • No-transfer-fee balance transfer card: The Chase Slate card is one of the few cards on the market that waives this fee. But the fee is only waived for consumers who transfer their balances within the first 60 days of opening an account. After 60 days has passed, the fee is 3 percent. There’s also no annual fee on this card.
  • Sign-up bonuses: Chase credit cards often have generous sign-up bonuses, but there’s usually a spending requirement to meet within a certain amount of time, which is usually around three months.
  • Rewards: Chase offers a variety of rewards on many cards, including cash-back cards on everyday expenses, such as groceries and gas, travel rewards points, airline miles and more. Some cards offer extra points or cash back in specific categories. Each card has its own rules for rewards (for example, spending caps on bonus categories) so be sure you read the credit card agreement and the rewards program details very carefully. Also look at the redemption options to determine if the card is a good fit.
  • Ink-brand business credit cards: Chase’s Ink-brand business cards are popular and offer a variety of rewards for small business owners.
  • Excellent benefits and cost-saving features: A few Chase cards waive foreign transaction fees and some baggage fees. On some cards, you’ll find anniversary bonuses, airport lounge passes or memberships, 24/7 concierge services, 1:1 point transfer to popular frequent travel programs and more. Keep in mind that great perks usually come with annual fees. Chase also offers customers the opportunity to view their FICO scores online.
  • Reputation: Chase is the number one credit card issuer in the United States based on loans outstanding. Also, Chase is number two in mortgages. For three years in a row, Chase has been the number one Small Business Association lender to women-and-minority-owned small businesses.
  • Best for Small business owners and those who have good-to-excellent credit. Those who have credit card debt, but still have good credit, could be helped by the Chase Slate balance transfer card.

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Chase Credit Cards Company Profile

Company Name:
Chase
Year Founded:
1799
Address:
270 Park Ave
City:
New York
State/Province:
NY
Postal Code:
10017
Country:
United States
Website:
http://www.chase.com/