Chase Credit Cards

Missed a reoccurring payment for my streaming service when I changed from paper to paperless billing. They never made the change and sent no bill. I immediately paid it when I realized what happened and they put a black mark on my credit (which has always been good). They refuse to remove it and won’t send me any proof they sent a billing notice. Worst customer service ever. Stay away, they care nothing about their customers.

Rewards are a joke compared with Amex Platinum. Annual fee is a lot less but I chose Chase Sapphire for a Visa because I'd read about a lot of benefits associated with the card including credits toward Peloton and Instacart. Turns out those have all apparently been eliminated. The website also is not great, is very sales oriented toward getting me to sign up for other Chase products. I will be closing my account after I get my initial bonus reward.

No problem with credit, but as a sole proprietor providing a business license and business insurance containing my business address as listed with the state of California, Chase representatives are somehow still unable to verify my address or documentation because those items are “not on their list”. I do not pay for utilities in my office of business etc. and could not provide such documentation. Instead, I was asked for non-applicable documentation such as a fictitious business name, which is not applicable for sole proprietors using their own name for business.

I walked into a Chase bank to inquire about opening a credit card to do a balance transfer. When I signed up for the card Elton when I asked her multiple times if there was any fees for the card or doing the balance transfer she told me NO over and over. She also told me the transfer would only take about 3-5 days and it took three weeks. When I received my statement I see a $420 fee for doing the balance transfer.

I didn't feel company was on my side when it comes to disputing charges. You provide all the evidence, yet still they treat you like you are not telling the truth. Never seen once they did a good work. It makes it very challenging to dispute anything. On the other hand, I felt very welcoming when working with Citi Cards. They treat you with dignity!

I acquired a credit card from Chase and cancelled it but they keep charging the monthly Amazon charge. I paid my bill even if I had already cancelled and asked to waive the late fee but they keep sending me the bill and I was not informed that I have a standing balance when I cancelled it. I spoke to a "manager" his name is Brian. He is not willing to accommodate. It's the worst conversation and customer service ever. At that point I already have a late fee. I let the guy know that if I was informed when I cancelled that I would have paid it. I have a good credit score and a good credit.

Yes, it’s great for getting points. I have literally spent over $100k on my card. I only use it instead of debit to get points. But here’s the catch - using them and their support when you’re abroad is HORRIFIC!! Like I cannot even begin to explain how bad. Examples are: spent 7 hours on the phone with them Christmas Eve for them to tell my I was not booked with my family to Morocco. In fact, I was booked and received confirmation from airline. After they cancelled me - I missed Christmas in Morocco with my family. My entire family went without me.

My husband had an overseas trip. Later he decided to take a 0% for a year interest loan with Chase. His job reimbursed him for travel so all he had was the 0 interest loan. Wrong, Chase took the payment to pay off the no interest loan first, then applied the difference to his travel. I called and spoke with a supervisor that said she needed to escalate to the Executive office and I would receive notification in a week. In other words, they were more interested in making $93 a month interest than helping allocating the monies properly. Spoke with another supervisor today and said, how can you listen, escalate and repeat back there's nothing you can do. Poor customer service and SHAME SHAME SHAME. We are fortunate to have monies set aside and therefore paid balance off in full today, instead of getting ripped off for $93 a month. Do better Chase. Shame on you.

The payment plan function allows you to, in theory, pay a one time fee to split up larger purchases into scheduled payments. This doesn't matter, though, because Chase will automatically put ANY payment you make towards you plan. Basically, they will collect your one time fee, then completely negate the benefits of the payment plan and then customer service will tell you that you should have read the fine print. I recently paid for a large vacation package and am now trapped into paying it all in full or dealing with very steep interest charges and my credit score being impacted. I'd recommend an Amex travel card over Chase, their plan it feature is easy to use, fair, and they don't LIE to their customers.

Chase Bank is in my opinion the worst bank to deal with for major bank credit card. My 95 year old father is dying and I have taken over his financial affairs and I can not get Chase bank to help me manage his credit card. I have been trying for months. I have power of attorney which they have on file but I'm still unable to manage his account. There customer service department is a joke. GO WITH ANY OTHER BANK BESIDES CHASE!!!