Chase Credit Cards

Rude and unprofessional customer service. I've applied for the credit card and got the letter that they need the photocopies of my DL and SS which I faxed them right away. But they lost it for some reason. Next time I sent it with regular postal mail and that time they told me that 30 days are passed so I need reapply for that again. Terrible service!!!

Chase credit cards are overall great. I like them on almost every benefit, except for extended warranty, which is a scam. It is handled by a third party company, Card Benefit Services. They will try hard to find out an excuse not to pay your claim. My wife had an phone failing due to hardware issue after 1.5 years use. Apple offered a replaced brand new phone on a discounted price since it is hardware issue. But in the repair report, Apple mentioned some COSMETIC damage but also stated the phone failed due to hardware issue.

I applied once and Chase made over 8 unauthorized hard inquiries in my credit report. I had applied once in 2017 and, now, I check my credit report and found multiple hard inquiries after that first application. Sometimes 3 times in one month by JPMCB Card.

I recently opened a Chase Sapphire Reserve credit card, attracted to the rewards and benefits the account offers. This morning, my wife went to use the card to pay for her lunch and it was declined. I found this strange, so contacted Chase to be informed that the account is under periodic review that will last 10 calendar days. This came as a surprise to me, as there was no prior notification that this was to happen. Yes, I realized this is buried in the Terms & Conditions, however, I find it absolutely unconscionable that this is done without any notice. And it can happen at any time throughout the life of the card.

They are useless... I was approved for $5000 and within a week and spending $8.00, they closed my account without a call or reasonable explanation. It does appear that they will audit you again and again to see if you are worthy of doing business with them. Will never try and use them for anything again, ever.

This bank does everything it can to close/reject your dispute for reasons at no fault to you. They have specialists call you and leave a return number/ext, which NEVER WORKS! Then they reject your dispute because they didn't hear back from you. They send you letters that never arrive, and claim since they didn't hear back from you they rejected your dispute. Do not get a credit card with this bank. They do not offer any of the protections a credit card program should offer consumers!

I have have a JP Morgan Chase credit card for over 25 years. I never had a credit card disputes before. I retain services from a merchant that failed to provide satisfactory services for $175.00. When I pointed out the mistakes the merchant stated I will correct the issues for another $175.00. I disputed the charge on my credit card. The credit card dispute department didn’t know what to do?? I contacted Chase Executive Service it was the same with them. Now I am stuck with a damage item that I must live with, due to the fact that Chase does not have great training for their employees in this area. I am now searching for another credit card company that can services all my needs. I was informed to check out the Barclay’s Bank Card. I was informed that care about their clients.

Lousy customer service. They're not there to help you. I got charged for items I did not charge. They canceled my old card. Issued me a new one and a month later put the charges back on. Went back and forth for months. I had to do everything in writing. More or less they just told me I had to pay. Very bad company. They are not there for their cardholders. No protection at all. Their fraud department is a fraud. Never will I ever use this card again. Why can't the BBB do something?

Went to bank and paid off the entire account. Two weeks later I received a bill for 68 dollars. They said it was for interest that compounded on a daily basis. I wouldn't pay it, so they sent me another bill for more interest on the interest that they said I owed. Now my bill is 78 dollars, I sent it to them, I hope that's the end of them, after a while they like to jack you up to 20%, As time goes by they like to jack you up to 20%.

First of all some of the persons I spoke with were very kind. Most of the reps in Fraud were not so much and a couple were condescending at best. I applied because of my Amazon PRIME MEMBERSHIP advertised a 70.00 off with a Chase/Amazon Prime Credit Card. Over the last few years I have worked hard to bring my credit score up to average between 720 and 740. I even just closed on a new home last month. I wanted to take advantage of the 70 discount as I AM PURCHASING A FEW BIG ITEMS FOR MY NEW HOUSE (Sorry caps lock slip).

I was trying to dispute a charge with Chase over an Expedia charge on my card. After disputing back and forth for almost 5 weeks and for me providing documentation, they took Expedia's side and said it was a valid charge on my account and deducted my account for 308.00. They did nothing to try to help me. I do not recommend Chase cards to anyone. Go to Capital One instead if you want great customer service!

I tried to dispute an unwanted charge on my Chase credit card. I spent hours on the phone with the dispute department trying to explain my situation. After about six weeks I received a call back from Chase and they said the merchant was contacted and they claimed the charge was valid, so they are deducting $70 from my account for something I didn’t even know I signed up for. I thought I used credit cards to protect me from situations like this. Little did I know that even when you a cancel a previous card, Chase will forward any transactions to the new one, different number and all. I always thought the customer was right, not the merchant! My card was canceled immediately and I signed up with Citi. Stay clear of anything to do with a Chase credit card!

An AutoNation service dept charged my daughter $195 even though no repair was done, and there was no signature authorizing the charge. After months of complying with Chase's dispute process, we were told Chase considered the charge valid, with no explanation other than that. I'm guessing AutoNation is an important Chase/JPM customer??? So the cardholder gets no help with a bogus charge.

I booked international flight using Chase ultimate reward portal. I am not able to cancel/reschedule my booking. There is no way we can do it online. We have to call the call center and they have long waiting time. And every time I called them they said system is not working so either wait for 45 min to get to supervisor or call again. Call center experience is really bad.

The situation is that a vendor double billed an expensive item to my card. No order number, no email - just a $2259 charge. I was selling a home, buying another and moving to a new state and I lost track of the charge. However, when I did get a hold of the vendor, they admitted the mistake and was initially responsive to my inquiry. They promised a check in two weeks - a check that never showed. After a few more messages the vendor promised a new check - that never showed. Slowly stopped returning calls.

JP Morgan Chase is by far the worst, or maybe Synchrony, credit card issuer. Unless you have a premium card you get International customer service. They charge the highest interest rates. Their Card benefits have stupid restrictions like requiring you to book travel the previous day. Worst of all after paying a boatload of interest they will not help you out in any way once you have paid your debts in full. Of course, it is not in their policy to do it but every other credit card company is willing to waive fees and interest as a courtesy. ** Chase Bank.

I've been a Chase customer since 2012 and have done essentially all my personal banking through Chase Bank. In general, I don't run into many issues, however I am extremely disappointed in how they have handled my recent card issue. In October of 2018, I experienced a fraudulent transaction for several hundred dollars on one of my Chase credit cards. The transaction was made by an anonymous PayPal account, in which my stolen credit card information was used, and the purchased goods were sent to my billing address.

Beware of enticing rewards program of Chase Credit Cards - your miles don't go as far as other cards and chase does not advocate for you.What I wrote on Chase's Facebook page 4/08/19 >>> I am not feeling that you're putting ME first as a personal and BUSINESS customer. I decided to switch over 2 personal cards and one business card to Chase from Merrill Lynch. I am trying to use my reward miles for the first time to book a hotel room that shows on the search page as 14,346 pts. per night. I am getting hit with a 9,000 mile surcharge PER NIGHT for a charge the hotel is trying to pass through a charge to me of $100 per NIGHT because I have 4 people in a room (my 3 teens and me).

I was offered Chase Card thru my Amazon Account. Had it for few months and then all of a sudden all my Amazon orders were put on hold due to the pmt issue. Apparently, Chase closed my account with no explanation...no letter...no email. I have excellent credit score and have never been late with any pmts on any of my cards. No more Chase for me. Horrible experience.

I have made numerous contacts regarding a rebill to my account. A rep said that my account would be credited $1660.00. She would send a paper copy showing it would be listed as a rebill, because that is how Chase does it. I questioned, "A REBILL?" "Yes, that is how a credit shows," according to her. The bill was for Sprint, Sprint billed me in error. As soon as I saw that on 12/11 I disputed this. At about the same time I had received info From Sprint President (located on Facebook). He immediately directed his agency to remove bill. The following month a rep from Chase called. I was currently in a Dr's office and I said, "All is well. Sprint took care of my erroneous bill..." At this point the Chase rep decided to do a REBILL instead of a credit and things have gone from bad to worse. The ironic part is the girl tried to tell me that Sprint is still owed $1660.

I am immediately switching off of Chase Bank accounts. Time after time I've had a horrible customer service experience with incompetent agents, all the way up to their supervisors. I booked a hotel using my points and wanted to cancel it. I went to cancel it and the page said (in the Chase portal) my points would be refunded in 10 minutes. Therefore, I went ahead, and wanted to re-book for a different night.

Attempted to use points to purchase airline tickets. When asked to enter a valid Chase credit card number we were repeatedly flagged that a valid number needed to be entered to complete the transaction. This continued to happen despite trying to use three different Chase cards. Not surprisingly the service representative was unable to resolve the issue but dutifully registered the problem and told us they would get back to us in a week. Of most interest upon hanging up we immediately accessed the same tickets via the same website and using the same Chase Sapphire credit card this time without trying to use our points and the credit card was immediately accepted and the transaction completed. Give this company some serious thought before you sign up or do business with them.

Upon going over my Chase Slate credit card account summary online I received a notification as to a gift. It implied I qualified- pre approved for the Chase Freedom Visa Platinum account. Just apply. I applied and was denied! Not cool! The Slate account balance I plan on paying in full to which the account will be closed ending any and all business with Chase.

Held a Chase United Club card for over five years ($450 annual fee). Card was compromised and account had to be changed four times in last 16 months, a major inconvenience. Biggest problem was finding an unfamiliar phone number listed as a contact on the account, and not being able to speak with a Chase rep about it (“All our representatives are busy; your hold time will be >10 min”). Cancelled card.

I was scammed last October for around $530. The transaction was done through PayPal but they advised me to dispute it with the card it was run on, Chase. When I did, they notified PayPal who then placed a hold on the funds of the merchant's. Two months later, Chase then informed me they are closing it not in my favor, claiming I never provided proof, when in actuality I have submitted loads of proof and filled out a letter they sent. But they claimed I did not.

I have had nothing but problems with my Chase sapphire. I love the card look and its benefits, however the customer service is the worst. I have been locked out of my account more than 20 times in less than two years. Chase cannot give me a reason for why this happens. And they love to cold transfer you and waste your time again and again with agents who don't know what they are doing.

Chase is literally the worst bank of all time. The PR or communications department needs to be fired and their policies are incredibly dense. I signed up for an Amazon credit card as well and they have not given me any payment information. I did not even know this card was issued through Chase until I got an email 38 days after the payment was due. No call, no email, no mail. I only have a credit card with these people and I've told their team that I cannot make an online Chase account because every time I log in my account is either suspended or is not eligible to have an account. They have told me that the only way they change the late report is if there is a bank error and they refuse to acknowledge that not informing the consumer of expectations, not discussing due dates, and not allowing customers to make online accounts are all bank errors. Truth be told, I would NEVER have opened this card if I knew it was through Chase.

Chase just dinged me for a late payment and took my credit rating from 800 to 714. I received no bills, paper or via email. After talking to them they said there was nothing they could do! I told them there are no emails in my inbox or spam, no paper because I set up paperless when I signed up for this credit card via Amazon. Spoke with two reps and zero from them. I have zero bills. How can I pay a bill if I did not receive one? I cannot. I have a business account with them that I will no cancel and will never ever do business with a company that takes zero responsibility on a problem that was at least partially theirs. I take responsibility for my part of course. I have no reason financially not to pay any of my bills and have done every time (except this one instance) my entire life. No hyperbole there. I'm 51. Now I get to work my credit back up to 800 from this 714 spot in the next few years because Chase refuses to change it, fully in their power to do so, but won't.

I had charged on my card back on Jan 9, 2019 to get my car done thinking I needed to get it done. Found out later, the car business who said I needed a major work done was not that necessary to get done after all. He scammed me as I found out from another mechanic. So when I got this billing statement from them, I tried to dispute it and got the merchant's email but no response. I tried to follow up few times with Chase and they said I needed to do a Validation Letter so I finally did last week. They didn't get the pages to the front page of the Validation Letter faxed at Office Depot so I had to get the whole thing re-faxed to them at Chase Bank. No one at Chase, supervisor or Dispute Dept couldn't help me even online to send attachments when there is no place to send it. This is a sad credit card business. You relying on them and they can't support or be there for you.

As a new customer with great credit opening a new credit card attempting to make a balance transfer, every employee at Chase that I spoke with over 2 days for over 5 hours was either completely incompetent, rude, or unhelpful. They have now negatively affected my credit score 2x, left me totally unsatisfied with the card I applied for only a week ago and now cannot cancel. Wasted hours of my time and money, and there is no one to help since their employees are obviously unknowledgeable and unequipped to assist in any way. DO NOT APPLY FOR ANY CHASE CREDIT CARDS. You will be entirely disappointed and there are so many better options!!! WORST COMPANY I HAVE EVER DEALT WITH. ;-(