Chase Credit Cards

I used a Discover card for years before getting my new Visa Southwest Airlines card through Chase very recently. They gave me a measly new card member bonus in points and statement credit, but shortly after I received an awesome new card member offer in the mail for the same card. I called them to ask if they would honor the better offer, and they said they would put a request in to the marketing department, which was then approved. Six phone calls and 8 months later, I was finally told that they "couldn't find" any phone calls in which I gave them the information they needed, and that it was now past the 90 period so they would not honor it.

Got my Chase Sapphire about 2 years. Things were fine until I had a dispute. I made a hotel reservation through Booking.com for Inn Hotel Hong Kong in May 2017 for a 3 days stay in November 2017. Booking.com advertised 'free cancellation' with big letters on their site. I booked a 4 night at Inn Hotel and inadvertently selected the first item (which was non-refundable) and also selected 4 nights instead of 3 nights. I went back to the site and wanted to changed the date but it was locked. It wouldn't allow me to change so I clicked the cancel button. It was a total nightmare. I got a message saying the penalty was the full amount.

They refused to reduce fraud charges on my 87 mother. They said it was a civil matter. The charges were made in a different city than where she resides. She does not drive or own a car. She doesn’t even own a computer. Worst customer. They are blaming my 87 year old mother when she is the victim!

I signed up for monthly parking at a garage and paid the initial month's fee (March 2018) online using Chase Freedom Card. At the same time I also applied for Commuter Card (a card through employer loaded with pretax dollars for parking) and planned to use it for my second month's parking fee (April 2018). However at the end of March when I was trying to schedule the payment for April online, I accidentally completed the transaction without being able to enter or verify any credit card information. I then realized the charge went on the Chase Freedom Card that I used once on that website before. For some reason it's been automatically stored after I initially used it. I intended to use my Commuter Card not the Chase card to pay for all parking fee so I immediately contacted the parking office to try to get the scheduled payment canceled since I was not able to do that online.

I'd had a Chase credit card for 34 years. The card was owned by different banks through the years from buyouts, etc. Chase owned it for the last 5-10 years or so. I received a letter from Chase telling me if I didn't start using my card they were going to close the account. So I immediately charged about $500 worth of stuff during Christmas holidays. They closed the account anyway. I called to complain and they said it was too late, the account was closed. They said I could open a new account if I wanted to. I said no. My credit score was around 825. After Chase closed my account it dropped to 750. I have a Chase Amazon card that I plan to close the account on soon.

Shady Chase Ultimate Rewards Program is making me re-think about using Chase card and even having this card open. I booked a Car via the Ultimate rewards program using the points. During the booking the "Rules, Policies, Cancellations" mentioned that a cancellation fee equal to one day of rental will be applied if cancelled within 3 days of booking but was not mentioned anywhere that this fees will be charged to the credit card and will not be deducted from the points used for booking the car rental.

I got a Chase Reserve card two years ago having an excellent credit score. Since then, I had no late payments or high spending on this. One month ago I applied for Chase Marriott and Chase British Airways - cards. I already knew those cards as an "authorized user" from my partner account. A computer glitch made my applications sent before time to review and check mark for “authorized user” with these cards. Chase analysts asked and check my credit report with these two cards already under my name -but again they did not mention "authorized user" –level of cards usage. Next Chase took decision not only to deny my applications, but to cancel my other account Chase Reserve card.

I have had a Chase credit card for many years (it was formerly another company that was taken over by Chase; now it’s a Chase Sapphire card). Several years ago, I joined the board of directors for our cooperative, and when registering as an officer of the co-op with Chase Bank (with whom the co-op dealt), I used my credit card as identity. Following that, they linked my credit card reward program to the co-op accounts without asking or notifying me, so that if I was not very careful, I might accidentally redeem my cash back as a deposit to those accounts instead of my own.

After making an accidental payment to Chase, I contacted their customer support to get it refunded. On the 13th of March I mailed in all paperwork that I was told was needed to get the process started. It is now the 17th and I was told it wasn't started because of paperwork that was missing; paperwork that was NEVER asked for to begin with. NOW I had told to submit that paperwork and the process will start. This is totally unacceptable!!! 6 reps later and I am still in the same spot with CHASE FREEDOM BANK.

I had a merchant fail to complete a job. When a mover drove away leaving my stuff (much of it broken) in the driveway, I filed a dispute for a portion of what I paid. The movers extorted money from me by threatening to sell my things, damaged many things, threatened me physically, damaged my driveway and landscaping with their truck, and left my things in my driveway in the rain. I had to pay another set of men to complete the move. After sending multiple letters, pictures, copies of checks, etc. Chase would not stand with a customer. Even though that same customer has had large balances, multiple mortgages and many accounts with them for over 40 years. They screwed me and I will never bank with them again. PayPal has treated me better much better. Worse customer service than Wells Fargo, and that is saying something.

I have 2 Chase credit cards. I have made payments every month on time - EVERY month. I received notice that they have significantly reduced my credit limits on both cards due to the fact that I have other credit accounts. Given the fact that I have never made a late payment on their accounts, my other credit card accounts, mortgage, auto or any other debt obligation I have nor have I spent over the limit either this "policy" pisses me off because they have knowingly significantly increased my debt ration thus reducing my credit score with no regard. This is not a sign of client appreciation, rather a clear picture that we are just a number on paper to them. As a realtor I'm asked about credit and "which credit card should I get". While I never make specific recommendations I will ensure that I share my negative experience with Chase credit cards with them!

I called Chase credit card because I had problems accessing my account online; the system automatically verifies you when you enter the account number and some other info specific to the caller... But when I get customer service on the line, these people will only give their first name. I asked for some further type of ID, either an employee number or last name and CHASE EMPLOYEES ARE SO UNPROFESSIONAL. THEY WON'T GIVE FURTHER ID! When I ask for a supervisor, they say "None is available".

Case customer for about 14 years. Have never had a reason to switch. Make all my purchases on my Chase Freedom Card and pay the full amount monthly with auto pay from my credit union account thus earning cash rewards. Why use a debit card or carry large amounts of cash or hold up the line writing a check for my purchases. Have had some unauthorized charges which when reported were immediately removed and new credit cards issued. I guess 14 years of being satisfied speaks for itself.

I have been using Chase Visa for over 10 years. I've taken advantage of the balance transfer promotions several times. Today I noticed they would charge interest on new purchases unless the All balances (the transfer and new purchases) are paid in full, even though you pay the balance transfer fee (3 - 5%) and the transferred balance does not incur interest a period of time (1 year for this promotion). All payments would only apply to the transfer balance, and not new purchases because they charge interest on new/old purchases unless all balances paid in full. Good thing, I got just under $30 new purchases which they charge $.27 per month. I'll stop using this credit card until the all balances paid off. I'll not use this card this card for anything else.

I currently have two Chase credit cards and they have been a good source of cash rewards. Customer service has always been courteous and efficient and has gone out of their way to assist in any way requested. Received a year without any interest on purchases when first obtaining the credit card itself.

I have had two credit cards with Chase for a long time, and I have my mortgage with Chase. I've carried the card in question since 1993. Received a letter a couple months ago stating my interest rate would rise from the current 10% to > 15%, a 50% increase. I have had this card for nearly 25 years and have never missed a payment, never had a late payment, and my current balance is about 23% of my limit. I contacted the bank after receiving the letter and the agent didn't seem to be aware of the letter when checking my file, and told me to wait and there was no guarantee the rate increase would go through. Well it did, so I contacted them again via phone.

I paid off in full 2 Chase credit cards 5 days before the due date and was charged over $200 dollars interest 3 days after the due date. Scott the supervisor in customer service says it’s because the previous months had a balance. I also paid off a Bank of America and Total Comenity card and they gave me credits. Chase claims it’s a revolving credit and credit accrues as soon as you use it. You’ll never pay it off if that’s the case. I won’t be using it anymore as soon as I use up my 200,000 points.

I was solicited for Chase Freedom Card and determined should have a card not joint. I have near 800 credit core, a 25 year professional career, perfect payment history. And was well within the limit. I had a close friend stranded in Dubai. I notified Chase I would have charges to help friend in foreign country - no problem. I used card to $9,000, well within limit. Without any notification the card was blocked and closed. I contacted the executive area and told I had used the card to fast (called prior) and told balance to close to line. The limit was $13k and owed about $9.5k. My only logic to closure is I was totally disabled by drunk. My entire career was in corporate banking with another major and made no sense. What other real reason could account for closure. Never denied any credit prior, how can this happen and it affected friend stranded. They give you line, but can't use - yeah sure.

On 1/1/2018, I was locked out of my house. It was about 9 pm 20 degrees. I called several locksmith services. This service told me the trip charge was $15 with a minimum of $50. I then received a call from the technician. I was told it would be $99 to open my garage. However, when the technician arrived, I was informed it would be $190 to open my front door. I said then open the garage for $99. I was then informed it would be $250 to open the garage. I stated I would pay the trip charge and call a different locksmith service. The technician informed me he would notify the locksmith services he was registered with to not send someone out so I said, "Go ahead and unlock me" - I asked for a receipt (none was given) because I wanted to note the issue.

I don’t use Chase Card but my husband is using it. He spends too much money on his credit card that I can’t control. I decided to take over the incharge payment all bills in our family, and I used my bank account to pay. I mailed out checks for Walmart & Chase the same date, Walmart has posted transaction on Jan 11 (due date Jan 17) but Chase doesn’t post the transaction today (Jan 19) while I mailed out earlier than normal 7 days. There is no way for Chase not receiving the check under my name. It is like a scam company when I read over and over people rated them. I, myself have not ever paid minimum amount, even some months I used my credit over $2,000. I am going to tell my husband to cancel his Chase card tomorrow.

Never a single late payment or over-credit limit with this card or any other. Today I received a call from Mr. ** with Chase credit. He was very aggressive and rude to me about recent activity on my credit report. He informed me that a "random" review of my credit showed that I was using over 50% of my available credit (I'm a student and use credit cards for school and for my business). He proceeded to demand why I was using that much of my credit and further proceeded to ask me about my job, income, etc. After this, he placed me on hold and come back to tell me they were dropping my credit limit due to my updated credit information (PS: They sent me a new credit card last May without prompt AND, my credit score is actually HIGHER now than it was when I got the card). Avoid Chase at all cost.

I cancelled my 9-year credit card account with Chase today. Over the years, I had very few, if any, missed payments on my account. I paid my outstanding balance in full in November via the website. I did not pay attention to the emails I received after the payment about a balance on my account because I had paid it in full nor did I make any charges to the account. I checked my account today because I feared a scammer got the number and charged something. The charge on the account was for the interest due from when I had paid my account in full.

I paid my monthly balance off in full. On my next statement there was a $10 Interest charge. After checking my account online and noticing this, I was quite surprised. I had $0 Balance that was reflected after paying online. This interest charge was paid 33 days after the due date because I receive paperless statements and had no reason to believe Money was owed. Chase reported this to the Credit Bureau and said that $10 Balance accrued days overdue from the Statement it came from that was paid in full. This interest charge was never known to me or shown on the statement. Yet Chase said I was over 60 Days late.

My wife and I monitor our credit regularly. Chase has not reported the information to the credit bureaus with my wife's payment or balance information since AUGUST 2017. That's 5 months and as a result her credit scores are seriously impacted. There is a zero balance on the account and the credit companies have her utilizing 88% of available credit. She is an authorized user on my account and Chase had to issue me a new account number due to fraud. Now they have been unable or unwilling to correct the reporting of the zero balance. I have spoken with Emily ** the supervisor who has been extremely pleasant but totally useless. Today she advised me that she could not guarantee that this will be resolved. Incredible.

CHASE allowed a hacker to purchase 10K of high end computer equipment on my card... never flagged it... and it's not like anything I've ever purchased. I'm not technical, this stuff is for hackers and gamers. It was shipped to me and I had to sign for it, because hackers aren't smart enough to change the mailing address to them. I opened it and didn't recognize anything in the box as something I'd purchased, so I figured I'd been hacked. Checked my account and sure enough, 10K was charged. Called CHASE immediately and told them what I just received. OK we will reverse charges... Transferred to fraud dept and told them the story. They confirmed charges would be reversed. GREAT. So what do I DO WITH THIS STUFF? I ask. I was told to keep it.

I do NOT recommend Chase Credit Cards, financial product. I used my Chase credit card to pay for auto-mechanic services. After discovering that the mechanic rendered incomplete and subpar services, I filed a dispute with Chase to refund me NOT the entire amount, but only 35% of the total paid. I paid the mechanic for multiple services, of which they completed half. I took the car back to this mechanic, he looked at it and said it was fixed. This wasn’t true. My oil gasket was still leaking, my fuses weren’t replaced, and the back drums still had issues. I had to take my car to another mechanic to get it fixed correctly. I filed a dispute for a refund with Chase. They asked for documentation from my second mechanic who worked on my car. I provided them with documentation. Yet they are still refusing to honor my refund.

I thought Chase Bank would be a good fit for me. Boy was I wrong. I have had problems with them from the beginning. In the last 9 months I have not received my bill at least three times. No biggie right. Except that once you miss your payment date by just one day they turn your card off, charge you $37 and report this to credit agencies which reflects in your credit score.

I’ve had several credit cards in my life and this is the only one that’s caused me so many problems. I had fraud attacks on my account, called to let them know and to completely close the account. I specifically stated I did not want another account opened. Several times. Yet they went ahead and opened another account and I’m still 4 months later receiving billing statements. I cannot believe that they would open an account without my authorization. I am completely furious and no one listens to me when I try to explain so that only angers me more. I would NEVER EVER recommend this company to anyone. In fact I’ve already steered a lot of my business people away thankfully. What a disaster of a company.

Here is my experience with them. Back in Jan of this year I was looking into getting a lower interest rate credit card. So I did some research online and found a Chase Freedom Card. So instead of entering my information online I called into the helpline. I went through all of the information with the representative. I was very thorough because I didn't want to get into something that was not right for me. My biggest thing was that I didn't want any balance transfer fees that most cards said that they had. If I asked him once I asked him 10 times, "There are no balance transfer fee correct," he responded every time, "that there were no balance transfer fees". So I had him process the application. After he processed the application and got my information on the balance transfer he went through all of the terms and conditions of the balance transfer.

I wrote a Cash Advance Chase Check for $500 and deposited in my bank account. Chase denied payment of the check but charged my credit card for the $500. I have been trying for 4 months to get them to correct the error and they refuse to take responsibility for it. I would advise anyone never to use their cash advance checks. I am not sure it is not a scam. I am still trying to get them to take the erroneous charge off my account.