Chase Credit Cards

My family and I and even my boyfriend we all have Chase. Never had a one single complaint. The customer service rep I spoke with waived the $30 fee to stop automatic payments on my card, which I very much appreciated. My mother was a victim of fraud , they launched an investigation and refunded my mom her money. I literally do not have on single complaint I have never one problem with my check or credit card acc. I recommend them to everyone! Chase keep up the great customer service and company in general. I will never switch.

I have a Chase credit card that I use often. When I don't want to put the charge on my bank account, I can use my Chase card and pay it off a little at a time. The interest rate is good, and customer service is excellent. I can put it on auto pay or just pay through the website easily. The website is easy to use and laid out well. I would recommend chase to everyone.

Customer service is OK, some cards have excellent perks, and generally the payment process is very simple. I would prefer that the payment portal has more self-service customer service options. Chase Rewards can be very beneficial for a person's specific needs but you have to spend a little bit of time digging around in the app to "activate" certain benefits.

I originally applied for it to get a discount on Amazon purchases. Turns out that it was a major improvement over the previous card I had. I could not get my last one to notify of charges and their app was horrible. Chase has an excellent app and instant notification any time a charge is made. Great customer service as well.

I have been lucky enough to have a Chase credit card. My credit isn't the best but they took a chance on me and I will not let them down. I try to be very careful charging on this card and I always try and pay it off monthly. Their customer service has been wonderful and I am proud to be Chase Card holder.

American Airlines charged my Chase Freedom card and collected $591.62 for domestic flight charges that my family was denied a ticket to board a flight we paid for and booked 2 months prior. We were told by Chase the charges were too old to be disputed and it was a good charge despite American Airlines cancelling our ticket. We paid the Chase bill and received confirmation and receipt for our flight at the time of booking. However, once we went to check in we found out American Airlines cancelled our flight and did not email or contact us. We were denied a ticket we paid for at booking through Chase 2 months prior to the flight and no seats left on the day of flight. Chase says the charges were too long ago to be disputed and will not refund us. American Airlines cancelled and did not tell their own American Airlines booking agent or us of a cancellation. Will never do business with Chase or American Airlines again!

Calling customer "service" to dispute my denied fraud claim was a futile, frustrating waste of time. I called several times over three consecutive days trying to reach someone who could help me. Each time I called, I was transferred to a new person who had a new reason for being unable to help me. In total, I spent a few hours trying to escalate the decision or find someone who could help me. All to no avail. I finally gave up. Chase and the vendor have my money for a product I never bought. Now that's the fraud. Frankly, I have rarely seen such poor customer service. I have been a Chase card customer for over ten years but based on this experience, I am unlikely to use my Chase card again.

My trip, purchased with card points, was cancelled because of COVID. When I tried to rebook with my “travel credits” I was quoted a price that was 6x my original trip price. After many hours with the service person on the phone, mostly on hold, I was disconnected. He may have called back but that call was immediately disconnected. This is the second terrible experience I have had trying to rebook cancelled flights due to COVID with Chase.

CHASE will never get my business again. I've been a long, loyal customer for over 10 years, with two different credit cards with CHASE. Out of the blue in January 2021, I tried to use my Sapphire credit card and it was declined at the store. I check my account and my two cards have been closed without my notice. No emails, no phone call, no mail. Just closed.

Chase Customer Service gave me incorrect info about disputing a charge posted to my credit card account. The Chase dispute team supervisor that I spoke with was more interested in how I expressed my concerns, rather than listening to my concerns. I asked her to put someone on the phone who was capable of speaking with a person who was upset, and that the manner in how I spoke was how I speak. I was then told by the Chase Dispute team that the Chase Customer Care team provided me with inaccurate information and did not know the dispute process.