Chase Credit Cards

I've been using this card for 2 years. The card itself is pretty good for cashback offers and points redemption. However, I've discover a HUGE downfall in this benefits program. Chase claims that this card insure your delayed luggage up to $100 a day for up to 7 days. And based on my personal experience this is a deception. My luggage was delayed by airline for 5 days. I've provided all the proofs of it, but the process of proving me right took about 2 months and they basically old me that I'm not eligible for ANY compensation. Be mindful, that not ALL benefits which this card provides are completely true. There are a few similar cards on the market which customer service is not a joke.

I went to the bank to deposit a check that was sent to my husband who died this year. In the past, I was told by the bank that I would have to provide documents from the court that would allow me to deposit checks written to him. This I did and presented them to a banker. The banker deposited several checks in my account. The other day I went to the bank to deposit another check written to my husband and fell into the hands of K. ** --- Her help consisted of telling me it couldn't be done to finding that it could be done but accusing me of forgery because she found a check that had been signed by me with my husbands' name and my name.

Just called Disney Chase inquiring why my account has been closed. I made a large purchase, on a very small balance, and they closed it because I used 90% of my available credit. Isn't that what the card is for, emergencies?? I pay more than the minimum every month and intend on paying this account in full by the end of October. I always refuse the increase in my available credit by the bank, I don't need it. The recent purchase was not unreasonable. Is it unreasonable to expect a credit card company that I have be with from its conception, to be loyal to its longtime customers? So now an inquiry will need to be made, it's not worth it! I'll continue with my one other credit card, Goodbye Disney!

I wanted to get more 'bang for my buck' at Amazon so I signed up for the Chase Prime card. I was approved and have a $4900 limit. Issue #1: They have my name misspelled on the web account but correct on the card. So I ask to have my last name corrected. Their response: "Sorry, I can't do that. You need to go to a Chase brick and mortar." NOPE! Issue #2: I wanted to get a credit limit increase to $10,000. I have a credit rating of 829. They wanted to do a HARD PULL of my credit which impacts your score (and not a soft pull which does not affect the score). NOPE! I'll keep the card, pay it off monthly ONLY to take advantage of Amazon's Prime point back. If it wasn't for Amazon I'd cancel this card right NOW. Incompetent buffoons!

I requested to transfer 210,000 Chase points to Korean Airline on August 24, 2018. That day was the last day to transfer points from Chase to Korean AirLine. Korean AirLine is one of a few airlines which has "Round the World Bonus" program. It requires 140,000 points. Chase only transferred 1000 point instead of 210,000. That destroyed my dream to travel the world. When I confirmed that the request was done properly on August 30, Chase said everything was done correctly, and wait for 7 business days.

Here is my exp: the priority pass is a terrible thing which they have a tie up with. Don't get into this unless you read its reviews. The only good thing supposedly is 3 points on travel? and $300 travel credit but they charge $450 for that. I personally couldn't get admission into any lounges using priority pass and then I read it on internet hundreds of people complaining about it. I have BofA platinum plus rewards and I still bought this for lounge access at airports, but it's terrible.

I made a donation of $70 online to a charity organization and was sent a receipt $14,000.00 for the donation. I immediately contacted Chase and reported the issue. Chase advised me to wait until the bill is posted and then dispute it. Few days later the bill posted and I contacted them, guess what they said they can’t do anything about it and that I should contact the charity organization. A couple of weeks later Chase sent me a letter that the issue is resolved and I was billed $14,000.00 to pay.

I have had this card only 2 months and I have had an issue with 90% of my intended purchases. My purchases are declined almost every time, and when I check, I have ample credit available. At first I thought it was Amazon, but a purchase I tried to make this evening was again declined. I went to the Chase website and it stated I had zero available credit despite the fact that I had paid the card off last week and only had $40 in a pending purchase.

"I WOULD REQUEST NOT TO GO FOR ANY OF THIS COMPANY'S CREDIT CARD EVEN THOUGH THEY HAVE BEST BENEFITS AND REWARDS." I applied in the month of July. They said they want my state ID and SSN to be mailed to them. I send my application again. Called them. They say that my application is no longer active and have to reapply. Ok reapplied, sent the documents and then they say documents are not clear! I send them an email of my document which again took them 2 weeks to process. Now it's September 10, 2018, I still have not received credit card and my application is still in process. While the representatives to whom I was talking were really BAD and never understood anything and sometimes were rude too. "I would request not to go for any of this company's credit card even though they have the best benefits and rewards."

Fraudulent charges appeared on my credit card for internet purchase. After removing charges initially they were reapplied. I could not prove I had not made the purchase so I had to pay for 2 basketball tickets from Stub Hub. I canceled my card.

Ever since I opened an account with Chase it has been a hassle making transactions. They have held credit and frozen my account several times claiming "fraud alert" but the one time I dispute a charge they decide to side with the merchant even though I had proof that the merchant made two charges for 1 product that I purchased. Beware if they transfer you to Amit **, he is incompetent and does not use common sense. After a couple months of playing tag on the phone he denied my dispute so I have to pay for the money they stole from me, so I'm closing my account and will tell anyone I can to not use Chase and their credit cards. They are not here for the consumer, they do not care.

I first called about a charge that shouldn't be on my account for $114.00. At first they acted very nice and told me not to worry about the charge, it will not reflect on my account. Then they send me a letter saying: We've blocked this charge from the merchant... and then it says "you shouldn't see this charge on your account in the future". First I'm told that this wont reflect on my account, and now I "shouldn't" see this charge on my account in the future. They say one thing on the phone, then they tell you about future charges in a letter.

Chase is NOT a good credit card company if you have an emergency - I took my son college and flew home. I maxed out my Chase card on the trip. I reserved a car to drive home but when I went to pick up the car they wouldn’t give it to me because all I had was a debit even though the reservation was made with a debit card. Called Chase to give me temporary emergency increase but they wouldn’t do it without a hard credit check. Do NOT get a Chase card.

7/26/2018 I opened a dispute with Chase. Case #: ** Between 7/26/2018 and 8/16/2018 - Marginal ** from Chase and I played phone tags. We left at least 5 voicemails for each other. She was looking for information. We were able to speak only twice and I provided information she needed. Once when I called, I didn't have credit card on me so I couldn't verify the CC#. As a result she didn't provide any service that day. 8/16/2018 - I called to report that I've misplaced my CC and also discuss this dispute with someone. Miguel was the new specialist that "tried" to help me.

I'm a longtime client of Chase. I am very frustrated! Every time I make a purchase from one of my merchant suppliers, using either my debit, business debit, or my credit card, I have to call the Chase Fraud Prevention phone number and go through the hassle of verifying my identity and attempting to run and rerun the charge for the purchase. It wastes hours. Instead of a quick click and done, I am clicking, waiting, calling... And then having to try to do the purchase again. This from a merchant I order from twice a week on average. Seriously?!?!

Where to start- initially I wanted to look into opening a new credit card, I have been using the same Wells Fargo account for about 12 years now and thought it would be nice to add a new account to my credit score. Heard about Chase offering a free balance transfer and 0 apr for 15 months, figured I would try it out and transfer over some money to have a 0 APR while it sat. For starters- I filled out the application and the card opened with a LIMIT of 2,500. Is that a joke? I literally am a homeowner with 2 cars paid off and 3 other credit cards with over 20,000 in limits. Chase opens at 2,500? And on top of that- they charged me a balance transfer fee of $100.

At the time I signed up for this card the promotion said that the card would be interest free for one year. I checked my bill and they've been charging me interest for months and I haven't even had the card a year yet. I called them to discuss this issue and was told that it was only interest free if you paid the balance off within 30 days. That's just not correct, every card is interest free if you pay it off within 30 days. That's not something that you'd advertise as being interest free for one year. This must violate some sort of Truth in Advertising Law... or are we as a society not even pretending that we're trying to honestly represent products and policies anymore.

So I was just denied a Chase Freedom credit card after a 20+ year history with Chase. I have AX, Capital One Quicksilver, Citibank, and the bank where I maintain my checking and savings does not see me as fit to have their card. My CS are 725 and 696. If I had known this would happen I would certainly not have applied as it will impact my credit score. I will happily continue to deal with AX who has been great as well as Capital One and Citibank. I have to maintain the checking account at Chase as it is tied to my direct deposit, however, I will be shopping around for a place to keep my savings account. They are not a consumer institution.

Tried to transfer rewards points from Chase to SW airlines. Online system informed me that only my husband (primary account holder) could transfer the points to a household person in good standing, or something. No way to put my name in. I, wife, have a card (Chase Sapphire Credit Card) and pay the bill. Somehow Chase removed me from the account, then put me back on... but didn't bother to fix the rewards information. Call them: nothing they can do for 10 days as they must contact the marketing department who will research it and send me a letter. Now I am paying $1200 in airfare instead of using my points. Chase has no one (NO ONE) who can override the mistake... only the marketing department. Will be research new cards. Not that Chase cares.

I recently paid off my account for $2600 in full. Every payment was made on time. In June my credit score dropped down almost 100 points. I thought someone used my card. Chase had put a $38.00 interest charge on me and never notified me. I never received an email, phone call or notice via US Mail. I had no idea it was due and it went into collections. I disputed it with TransUnion and they investigated it. Chase told them the information was accurate and I never had a chance to plead my case. I immediately closed my account and did not receive any rewards that were promised me. I will never deal with these crooks again. They are nothing but a crime syndicate and charge more interest than the Mafia.

My card only has $37.00 for a balance and I was charge $65.42 in interest fees, WTH is that. I filed a complaint and the messed up part is this card was paid off for a month so there is no reason for such a ridiculous charge. People we gonna have to keep watch on the interest we are being charged and for how much.

With Chase rewards program their customer service booked a ticket in March 2017 for my son and we cancelled it. They issued a credit with JetBlue for $1031.56. I called back Chase rewards program in January 2017 to book a ticket for myself using the credit and after waiting for 1 hour on the phone I talked to 3 different people telling me 3 different things. One telling me that I could not use the credit for someone else than my son, another said that I could use it for myself, and another told me that it would cost me almost 40% of the amount in the credit in penalties to use the credit to issue another ticket but that the credit will not expire!

I have been a member of Chase for 4 years and only carry their Chase Freedom and Chase Amazon credit cards. Over the course of 4 years, I would call in to request a credit limit increase and their policy is they have to perform a hard-pull on my credit reports. Out of all the other creditors I have, Chase is the only one who not only requires a hard-pull for a credit line increase, but they don't perform automatic increases. I do not need the extra money, but a higher credit utilization to bump my score. I might as well apply for a new credit card if I'm going to endure the damage of a hard-pull.

I am 67 years old and in all of my years I have NEVER dealt with a worse company than this bank. I was a victim of identity theft on my Chase card and they left me hanging out to dry and took the side of the hacker. That's all you need to know about these people. If I say more, I could only use curse words. A horrible, despicable group of cretins who would steal from their mothers to further their agenda.

I wanted to sent money to a friend using QuickPay like I usually do. This day, I did it the exact same way I always did. So far, no issue, my friend always received the money without trouble. But this time, nothing arrived on his bank account. I've been advise that the money is on a Chase bank account even though my friend NEVER opened a Chase bank account. The customer service opened a claim that they immediately closed, saying that it was my fault because the transfer has been initiated from my person. The only thing I don't get is how, by doing the exact same process, the money can end up in different bank accounts?! And, one precision: my friend didn't change his phone number and other people transferred him money since I did and it worked. Results: I lost $100 and Chase doesn't even try to help me recovering the found... A shame!

I set up an autopayment for my Chase Visa card a month or so ago, and when I woke up a few days ago, I received an email saying my credit card was never paid. Chase deleted my automatic payment without my authorization. I ended up with a 25.00 late fee and I ended up paying my credit card payment plus the fee. When I called, I never received an apology for THEIR mistake and instead of sending me a check for 25.00 they deducted it from my Visa account. Meaning... I have to use my Visa card to use it. I am furious and I plan to close my account. Chase bank is a SCAM!!

I have been a customer in excellent standing with the Chase Credit Card Company since and have had a recent dispute over the relatively small amount of $89.00. The dispute has taken a long time to be resolved, causing much aggravation and waste of precious time. I previously contacted customer service to inquire as to what paperwork was needed to resolve the dispute. I mailed in proof of payment and provided all information, as requested. Today I received another phone call from a representative who did not leave a clear message.

I was member of a Chase credit card since 2003, but didn’t use it much because unpleasant experience in the past. The past month I made a large purchase on the credit card, and had to dispute the transaction. On June 1 I faxed a request to open a dispute, and have a proof that the fax went through. On June 6, I contacted customer service, and was informed that they didn’t receive the fax. The same day I sent a message through Chase’s secure messaging with the request to open a case, and received a response: “We received your dispute for a transaction on your credit card account. We're working on it now, and we'll respond to you with a phone call or a letter through standard mail.”

My wallet was stolen. They drained my account. Called customer service and Gave them police report number and everything, based on their opinion. It was not fraud. Which it was. Clearly several different handwriting on a deposit slip. They say the joint holder, withdrew the money. Please someone tell me, if that was the case HOW COME HE WITHDREW OUT WITH MY NAME AND NOT HIS. (Flipping Dumbest ** I've ever heard). I also had someone hacked my joint acct holders card, we called about 4Xs in 6 months. The representative knew what happened and told us. But needed to talk to him, but he was working 7/16s hard for us to talk to them. It was too late, so I never got money back. My income tax completely disappeared and transactions taken out 2 checks ago are coming out this week's check. DO NOT USE CHASE!!! They flipping SUCK **!!! There are more details about this situation(s).

I'm new to the credit world. I apply for a few credit card to start building credit. Got approved for Amex and Chase Freedom. So I decided to apply for another Chase card. My application was under review so they told me to wait. So while waiting I broke my iPhone 6 so went to get a new phone. To get the deal on a new phone I had to get a new line with a new number so that's what I did. After my new phone I call Chase to inform them that I have a new number. They sent me straight to fraud protection which I have no problem with. They said they need more verification so I went to Chase bank (which I have a checking account with) to have my ID fax from a Chase branch itself.