Chase Credit Cards

I was with my son on vacation in Costa Rica staying in an AIRBNB. On Monday September 16th there was an unauthorized entry to our unit while we were out sightseeing. My son’s wallet was in the unit and all of his credit cards were fraudulently used/scanned. My son contacted CHASE and reported the fraud right away. Now, four months later they have decided to deny the fraud and make him responsible!

Chase raised my credit limit one year then I paid off and lowered next year with no notice and after being a customer for over 20 years. Never late on a payment, higher credit score, but decided to lower by 7,000. I called and they were not friendly and offered no help but to run my credit for a card I have already had for 20 years! Do not use Chase! Too many other options out there that will treat you better.

Save yourself the frustration and bank literally anywhere else. My information is leaked and I need to replace my credit cards every 2 months. This happens on all of my accounts, even cards I have NEVER used. So they can't keep your personal information secure. Now that I want to close all my accounts due to their lack of ability to protect my data, they want to charge me fees to transfer my money to my new bank. They are the WORST. DO NOT BANK WITH CHASE!!!

In July 2019, while traveling in Chile attempted a taxi ride from airport to town. Taxi driver said card reader did not take card. Gave him the card so he could try (mistake, I know). He returned card and said it did not work. Was charged 1446.63 (no designated currency) times 1.0000000 (exchange rate), obvious fraud. This charge was caught immediately, because I get charge alerts and reported to Chase. Chase's review says we were scammed and they are not responsible. Chase excuses themselves because I willingly handed my card over. I willingly turn my card over in restaurants and to merchants throughout the States. This is after 17 years with Chase!

I rarely write reviews but this really upset me with Chase United Explorer. I rented a car in Europe and I got the worst service being stranded by the side of the road because the Sixt rental company didn't give me a chip that I needed to charge the EV car. Coming from US you cannot charge with your CC or Apps and the agent didn't tell me or give me the chip that is required to charge your car by. I missed my cousin's rehearsal dinner and was stranded with my son for hours. So, the car company gave me 20% discount because they made a mistake but I don't feel that I should pay for the car since it was a huge hassle to even have the car on top of missing an important event.

I monitor my Companion Pass mileage. A charge in November put me beyond the 110,000 required points and I was going to spend lots in December so I saw it as a non - issue until I noticed the charge was held in pending past the November close off. I called Southwest and the person said she would move my closing dates so there was no issue. I checked and they are not moved so my November and December purchases are not going to be credited to my Companion Pass until January- past the annual deadline. Rather than fix/address the issue I have received numerous emails that are circuitous, incorrect and useless. Chase is supposed to be a bank! If they screw around with points miles how can they possibly manage money!

It's a nice card, I applied for it few months ago and already was able to purchase free flight tickets for my upcoming trip. If you have a high credit score and no history of missed payments and looking for a rewards card, I recommend applying for it.

Chase Reserve not worth it anymore. There’s so much fine print on the benefits it’s impossible to get the value out of this card. I’m dumping it and going back to my Citibank American Airlines. Give me no hassle about using similar benefits and does not charge me $450. One example: we arrived minutes after midnight and our prepaid rental office at the airport was closed. We had to rent from another company. Called Chase that night, called Chase next day, call Chase for the next three weeks and zero credit.

Had an issue with a local dentist. They claimed that my insurance refused to pay anything for a procedure. So I paid with my Amazon Visa. The bill was $ 575.00, but they charged the card $ 670.00. Discovered the insurance company did pay $ 585.00. Got proof of payment from the insurance company, sent it to Chase Amazon Visa. They said it wasn't good enough to dispute. Said I must send proof of HOW it was paid. A check number, or wire transfer number. Really? They are stalling, and making up excuses not to reverse the illegal charge. They DO NOT have the customer's interest in mind.

I lost luggage on trip to Europe, filled out the forms, and then Chase said they needed me to provide a form from Norwegian Air. It is impossible to get anything from Norwegian Air, and I assume Chase knows this- thus they paid me nothing even though I lost $1400 of luggage, including a brand new suitcase. Bottom line- Don't assume you are covered for lost luggage, or any other insurance, from Chase.