Chase Credit Cards

I was trying to dispute a charge with Chase over an Expedia charge on my card. After disputing back and forth for almost 5 weeks and for me providing documentation, they took Expedia's side and said it was a valid charge on my account and deducted my account for 308.00. They did nothing to try to help me. I do not recommend Chase cards to anyone. Go to Capital One instead if you want great customer service!

I tried to dispute an unwanted charge on my Chase credit card. I spent hours on the phone with the dispute department trying to explain my situation. After about six weeks I received a call back from Chase and they said the merchant was contacted and they claimed the charge was valid, so they are deducting $70 from my account for something I didn’t even know I signed up for. I thought I used credit cards to protect me from situations like this. Little did I know that even when you a cancel a previous card, Chase will forward any transactions to the new one, different number and all. I always thought the customer was right, not the merchant! My card was canceled immediately and I signed up with Citi. Stay clear of anything to do with a Chase credit card!

An AutoNation service dept charged my daughter $195 even though no repair was done, and there was no signature authorizing the charge. After months of complying with Chase's dispute process, we were told Chase considered the charge valid, with no explanation other than that. I'm guessing AutoNation is an important Chase/JPM customer??? So the cardholder gets no help with a bogus charge.

I booked international flight using Chase ultimate reward portal. I am not able to cancel/reschedule my booking. There is no way we can do it online. We have to call the call center and they have long waiting time. And every time I called them they said system is not working so either wait for 45 min to get to supervisor or call again. Call center experience is really bad.

The situation is that a vendor double billed an expensive item to my card. No order number, no email - just a $2259 charge. I was selling a home, buying another and moving to a new state and I lost track of the charge. However, when I did get a hold of the vendor, they admitted the mistake and was initially responsive to my inquiry. They promised a check in two weeks - a check that never showed. After a few more messages the vendor promised a new check - that never showed. Slowly stopped returning calls.

JP Morgan Chase is by far the worst, or maybe Synchrony, credit card issuer. Unless you have a premium card you get International customer service. They charge the highest interest rates. Their Card benefits have stupid restrictions like requiring you to book travel the previous day. Worst of all after paying a boatload of interest they will not help you out in any way once you have paid your debts in full. Of course, it is not in their policy to do it but every other credit card company is willing to waive fees and interest as a courtesy. ** Chase Bank.

Beware of enticing rewards program of Chase Credit Cards - your miles don't go as far as other cards and chase does not advocate for you.What I wrote on Chase's Facebook page 4/08/19 >>> I am not feeling that you're putting ME first as a personal and BUSINESS customer. I decided to switch over 2 personal cards and one business card to Chase from Merrill Lynch. I am trying to use my reward miles for the first time to book a hotel room that shows on the search page as 14,346 pts. per night. I am getting hit with a 9,000 mile surcharge PER NIGHT for a charge the hotel is trying to pass through a charge to me of $100 per NIGHT because I have 4 people in a room (my 3 teens and me).

I was offered Chase Card thru my Amazon Account. Had it for few months and then all of a sudden all my Amazon orders were put on hold due to the pmt issue. Apparently, Chase closed my account with no explanation...no letter...no email. I have excellent credit score and have never been late with any pmts on any of my cards. No more Chase for me. Horrible experience.

I have made numerous contacts regarding a rebill to my account. A rep said that my account would be credited $1660.00. She would send a paper copy showing it would be listed as a rebill, because that is how Chase does it. I questioned, "A REBILL?" "Yes, that is how a credit shows," according to her. The bill was for Sprint, Sprint billed me in error. As soon as I saw that on 12/11 I disputed this. At about the same time I had received info From Sprint President (located on Facebook). He immediately directed his agency to remove bill. The following month a rep from Chase called. I was currently in a Dr's office and I said, "All is well. Sprint took care of my erroneous bill..." At this point the Chase rep decided to do a REBILL instead of a credit and things have gone from bad to worse. The ironic part is the girl tried to tell me that Sprint is still owed $1660.

I am immediately switching off of Chase Bank accounts. Time after time I've had a horrible customer service experience with incompetent agents, all the way up to their supervisors. I booked a hotel using my points and wanted to cancel it. I went to cancel it and the page said (in the Chase portal) my points would be refunded in 10 minutes. Therefore, I went ahead, and wanted to re-book for a different night.

Attempted to use points to purchase airline tickets. When asked to enter a valid Chase credit card number we were repeatedly flagged that a valid number needed to be entered to complete the transaction. This continued to happen despite trying to use three different Chase cards. Not surprisingly the service representative was unable to resolve the issue but dutifully registered the problem and told us they would get back to us in a week. Of most interest upon hanging up we immediately accessed the same tickets via the same website and using the same Chase Sapphire credit card this time without trying to use our points and the credit card was immediately accepted and the transaction completed. Give this company some serious thought before you sign up or do business with them.

Upon going over my Chase Slate credit card account summary online I received a notification as to a gift. It implied I qualified- pre approved for the Chase Freedom Visa Platinum account. Just apply. I applied and was denied! Not cool! The Slate account balance I plan on paying in full to which the account will be closed ending any and all business with Chase.

Held a Chase United Club card for over five years ($450 annual fee). Card was compromised and account had to be changed four times in last 16 months, a major inconvenience. Biggest problem was finding an unfamiliar phone number listed as a contact on the account, and not being able to speak with a Chase rep about it (“All our representatives are busy; your hold time will be >10 min”). Cancelled card.

I was scammed last October for around $530. The transaction was done through PayPal but they advised me to dispute it with the card it was run on, Chase. When I did, they notified PayPal who then placed a hold on the funds of the merchant's. Two months later, Chase then informed me they are closing it not in my favor, claiming I never provided proof, when in actuality I have submitted loads of proof and filled out a letter they sent. But they claimed I did not.

I have had nothing but problems with my Chase sapphire. I love the card look and its benefits, however the customer service is the worst. I have been locked out of my account more than 20 times in less than two years. Chase cannot give me a reason for why this happens. And they love to cold transfer you and waste your time again and again with agents who don't know what they are doing.

Chase is literally the worst bank of all time. The PR or communications department needs to be fired and their policies are incredibly dense. I signed up for an Amazon credit card as well and they have not given me any payment information. I did not even know this card was issued through Chase until I got an email 38 days after the payment was due. No call, no email, no mail. I only have a credit card with these people and I've told their team that I cannot make an online Chase account because every time I log in my account is either suspended or is not eligible to have an account. They have told me that the only way they change the late report is if there is a bank error and they refuse to acknowledge that not informing the consumer of expectations, not discussing due dates, and not allowing customers to make online accounts are all bank errors. Truth be told, I would NEVER have opened this card if I knew it was through Chase.

Chase just dinged me for a late payment and took my credit rating from 800 to 714. I received no bills, paper or via email. After talking to them they said there was nothing they could do! I told them there are no emails in my inbox or spam, no paper because I set up paperless when I signed up for this credit card via Amazon. Spoke with two reps and zero from them. I have zero bills. How can I pay a bill if I did not receive one? I cannot. I have a business account with them that I will no cancel and will never ever do business with a company that takes zero responsibility on a problem that was at least partially theirs. I take responsibility for my part of course. I have no reason financially not to pay any of my bills and have done every time (except this one instance) my entire life. No hyperbole there. I'm 51. Now I get to work my credit back up to 800 from this 714 spot in the next few years because Chase refuses to change it, fully in their power to do so, but won't.

I had charged on my card back on Jan 9, 2019 to get my car done thinking I needed to get it done. Found out later, the car business who said I needed a major work done was not that necessary to get done after all. He scammed me as I found out from another mechanic. So when I got this billing statement from them, I tried to dispute it and got the merchant's email but no response. I tried to follow up few times with Chase and they said I needed to do a Validation Letter so I finally did last week. They didn't get the pages to the front page of the Validation Letter faxed at Office Depot so I had to get the whole thing re-faxed to them at Chase Bank. No one at Chase, supervisor or Dispute Dept couldn't help me even online to send attachments when there is no place to send it. This is a sad credit card business. You relying on them and they can't support or be there for you.

As a new customer with great credit opening a new credit card attempting to make a balance transfer, every employee at Chase that I spoke with over 2 days for over 5 hours was either completely incompetent, rude, or unhelpful. They have now negatively affected my credit score 2x, left me totally unsatisfied with the card I applied for only a week ago and now cannot cancel. Wasted hours of my time and money, and there is no one to help since their employees are obviously unknowledgeable and unequipped to assist in any way. DO NOT APPLY FOR ANY CHASE CREDIT CARDS. You will be entirely disappointed and there are so many better options!!! WORST COMPANY I HAVE EVER DEALT WITH. ;-(

Decided to look for flights using Ultimate Rewards so I could use my points. I book a flight and tell my travel partner to do the same (also a Chase card holder). She goes on and the flight is gone. We check a few minutes late and it's double in price. The customer support line says it's either all booked or a computer glitch. Hard to believe since I have a screenshot saying 6 tickets left at that price.

I made a reservation on Chase's Travel Services website for two flights on my cell phone. It was not properly disclosed to me at point of sale that I would have to pay extra for a carry on bag and seat selection. When you got to the website, the only option when selecting between different flights is to click the lowest fare, which is apparently now the basic economy option. As usual, I selected the lowest fare and then clicked the accept the terms button. This is what I have done dozens of times before. It was not until after I made my reservation and got an email from the airline that I realized that I would have to pay extra for the seat selection and the carry-on bag.

I've had a Chase credit card for the past 5 years. I paid off the balances used at the end of each month and was never late and haven't missed any payments. I used the max on my credit card in Nov& Dec for furnishings for my condo and made a donation to my church. I continued to make more than required monthly payments and paid it down in large amounts twice in Jan and 3 times in Feb and Chase closed my account with an existing balance. Reason given they didn't feel they got a positive review from a credit company. I sent the credit company my W2 to prove I make more than adequate income to cover my credit card balance. I own a condo with 40% equity. Chase never offered a lower interest rate throughout my years with them. I don't recommend this bank.

I travel frequently and spend almost 25K/annually using my Chase card. Leaving Germany, I booked a flight with ICELAND AIRLINE. They could not guarantee me a ticket right away, so I called the ICELANDAIR customer service to canceled. I was transfer to some rep and after 20 minutes, he assured me that the flight back to SFO for $954.00 was going to be canceled. I then went to Kiwi.com and paid double that amount to get my ticket for the same day. I needed the guarantee because I could not have uncertainty when my work expected me to be at a particular location. Later, I realized that I was still billed.

I received a phone call from Chase whether I purchased online from Ticketmaster. I told her I did not and they told me they will take the charges off my account. They told me don't worry about the charges and said they would cancel my card and send me a new one. Well they sent me my new one and kept one charge on the new account. When I questioned it they told me they would review it again and get back to me. Well I received a letter today saying that the reason they can not reverse the charge is because I received benefit from the transaction! I didn't receive anything but from anywhere! I canceled my Chase cards with this company. Not only did I pay what I owed in FULL every month I've been with them. They are liars when they say that we won't be liable. I still can't believe this. This card is a scam what they tell you to protect you but they don’t.

This would be the second or third time this happened. The bonus points promised when you go to a partnering website are not honored. This last time I was 100% sure to follow the instructions to a tee. I wasn't given the points. After talking to a subpar specialist once, nothing happened. The subsequent callback lead to a long call assuring me I will get the points on my next statement because I didn't wait long enough. Ok, fair enough.

Chase Freedom credit card has been ripping me off for several months now. I have been with them for many years, this started happening a few months ago. When you file a dispute or receive a refund or credit from a merchant, Chase applies it to last statement balance (they're now calling it "remaining balance") INSTEAD of applying it to the current balance. As a result, when you pay your January statement (for example), they apply the credit to that, but the current balance stays the same. Then, when you go to pay your February statement (for example), you end up owing Chase for the credit/refund they advanced you in January!

Chase statements and/or their cardholder online site access fails to disclose all the details behind the full outstanding balance. Trying to determine one's outstanding balance(s) subject to finance charges is anything but easy, even if you contact the service representatives. If you have a promotional rate/access check expiring after your statement issuance date it fails appear in the balance subject to interest.

Booked travel tickets on a Monday. Thought they were booked. The following Sunday I tried to login thru the airlines. No record of them. Called Chase. They said must have been a computer glitch. Talk to supervisor George was going to added the extra points on since flights have went up. George hung up on me after getting all the booking info. Called back to be on hold for a good hour. Thank god the lady was patience because we got another supervisor name George on the line that hung up before being fully transferred.

Chase Sapphire Reserve billing sucks and the people are rude. I'm canceling my card, and moving my mortgage away from Chase asap. The bank has gone to the toilet. If you make your payment 1 day late, your billing becomes very confusing and they start charging interest immediately. Junk! Going back to AMEX.

I had a charge for which no services were received. The merchant was untruthful. Chase provided no help. They said that I had to make the payment. I contested it and provided details of how the merchant was untruthful. I called to cancel and was told by the merchant that I was paid up and would receive no more bills. Yet I did. When I contacted the merchant they claimed that they did not close the account as I had been assured. By now I had closed the credit card account. Chase started billing me late fees. So finally I gave up and paid for services not received just to end this matter. Chase did at least waive the late fee. It would have been nice to see Chase come to the aid of a customer regarding this unscrupulous fraudulent merchant but they did not.