Chase Credit Cards

I had booked a vacation through the Chase Travel. One of the flights was canceled. I was not emailed by Chase or the airline. When preparing for the trip I found that it was canceled. I called the service line they just kept repeating that there were no notes on the cancelation. I asked why I wasn't notified and they said like they had for 20 minutes there was no notes on the cancelation. Because of this mistake I lost $500 because I had to buy a last minute one way ticket. With no answers or solutions provided they ended the call by asking if I wanted to sign up for a chase freedom card.

I have been a customer for 4 years and I faced a fraud transaction in April this year. I complained to Chase and they started a dispute. After hundreds of calls to chase customer care and merchant I did not get satisfactory resolution and dispute was closed all the time where I did not avail the service. I don’t know how credit card companies promise that customer won’t be charged. It’s a mental hassle and trouble for me for last 6 months and I paid lots of interest on that and the dispute was not resolved in my favor. I hate Chase now and I am going to cancel all my credit cards. You guys are not providing good services to customers. My dispute was genuine and I don’t know what merchant was telling chase regarding fraud transaction happened to me.

I'm beyond frustrated by the fraud department at Chase. My wife's credit card was stolen while traveling abroad and a fraudulent charge was made to the account. I locked my card and disputed the charge. We were issued new credit cards and were assured that the charge would be removed based on our fraud protection plan. After 5 days without our Chase cards, we finally received the replacement cards however the fraudulent charge remained on our account. When I called card services to inquire on the status of our claim, I was informed that they were handling it. However, unbeknown to me, the customer service agent proceeded to cancel the replacement cards we had just received instead of dealing with the fraudulent charge on the old card. Our "new" cards were therefore declined at the store for no reason resulting in a very embarrassing situation at the grocery store.

I ordered an Apple computer (laptop) that was placed on back order. In the meantime I received 2 accessories for the laptop and both items were charged to my CHASE credit card. When my laptop was ready to ship, several weeks later, CHASE flagged the charge as potential fraud and rejected the charge. I called CHASE, provided all requested personal information and asked them to approve the charge. CHASE refused and told me that I would have to re-order the laptop. Now I have to wait even longer to get my laptop which I need for work. What is suspicious about someone ordering a laptop, especially after receiving laptop accessories?

Chase likes to send ads to my inbox like they did for the Marriot Bonvoy Credit Card. A recent ad informed me that I would receive a $250 e-gift card sent directly to my inbox upon my application and approval for the card. So I went to their website. I applied. I was approved. I received no gift card. After three emails with customer service I was told that I was not eligible for the bonus. I complained to the BBB. Chase called back and said I was not eligible for the bonus because I did not apply through the link in my email and had instead gone straight to their website. Rather than admit that this was a deceptive practice and that my action of going to their site was reasonable, they refused to provide the e-gift card. Clearly this company is all in on deceptive advertising and cares little for their customer.

Chase has a policy of holding your payment for up to one week without giving you credit on your credit card account. This has happened to me several times on my Chase Southwest Rapid Rewards Visa account. I have had this card for several years and have always paid off the balance in full and on time. I have never been delinquent and sometimes make a payment twice a month and always the full balance. This past week it was a real problem because it left me in the lurch because of some large charges. I make payments online, and always thru the Chase website. The money is withdrawn from my bank almost instantly. They have the money in their account. Period.

Chase Credit Card touts that it offers consumer protection...IT DOES NOT! I was going through my statements and noticed that I was double charged for $209.45 at the same time from some place in Spain. I contacted Chase and said that I did not recognize why there would be double charges and that I was unable to contact the vendor. They sent me to their fraud department. After speaking to them Chase refunded me both $209.45 transitions. Then months later Chase declined my dispute, claiming that I called it fraud and I had to file it a dispute. I tried three different times to get transferred to someone to file a dispute of these charges, only to be kept on hold for over 30 minutes till I just hung up.

No fraud protection. Chase always takes the merchant side, meaning if you never got your product and the merchant says they shipped it, you're out of luck. Take your business anywhere else and save yourself the heartache.

Signed up for Chase's 100K bonus offer on the Southwest cards-choose the priority one, was approved. I recently went to sign up for my companion pass I thought I'd earned after following the directions, and the points were never added to my account. I contacted Chase, the representative told me sometimes the sign up links for one offer redirect to another offer and I had only signed up for the 40K bonus offer (during the time period the 100K was available). I spent a lot of money on the Southwest card in effort to earn the companion pass, and come to find out that won't be happening.

I have experienced the worst customer service from Chase. I love my Southwest Airlines credit card but sadly will not being business with Chase moving forward. Trying to dispute a purchase I placed to be shipped. Product was not signed for or received. Chase is siding with the vendor, even though I have provided all supporting docs to prove otherwise. Can’t get anyone on from Chase disputing team or customer support that cares.