Chase Credit Cards

My family and I and even my boyfriend we all have Chase. Never had a one single complaint. The customer service rep I spoke with waived the $30 fee to stop automatic payments on my card, which I very much appreciated. My mother was a victim of fraud , they launched an investigation and refunded my mom her money. I literally do not have on single complaint I have never one problem with my check or credit card acc. I recommend them to everyone! Chase keep up the great customer service and company in general. I will never switch.

Overall I have never had any issues using my card. It was easy to change my address when I moved. They monitor my card in case it is used in another state and contact me immediately. My only complaint would be the amount of time waiting on hold to talk to a representative.

I have a Chase credit card that I use often. When I don't want to put the charge on my bank account, I can use my Chase card and pay it off a little at a time. The interest rate is good, and customer service is excellent. I can put it on auto pay or just pay through the website easily. The website is easy to use and laid out well. I would recommend chase to everyone.

Customer service is OK, some cards have excellent perks, and generally the payment process is very simple. I would prefer that the payment portal has more self-service customer service options. Chase Rewards can be very beneficial for a person's specific needs but you have to spend a little bit of time digging around in the app to "activate" certain benefits.

I originally applied for it to get a discount on Amazon purchases. Turns out that it was a major improvement over the previous card I had. I could not get my last one to notify of charges and their app was horrible. Chase has an excellent app and instant notification any time a charge is made. Great customer service as well.

My wife and I have credit scores around 800-830 b/w the two of us (thought I would start with this as to dispel any negative thinking about us from the reader - you). I had a Chase Prime card for quite some time and it was cancelled a few months back. I called Chase because I couldn’t use the card but I had not received my letter of cancellation yet. The company representative could not tell me why it was cancelled and when I finally received my letter it didn’t give an explanation - just said it was cancelled. I have called a couple more times in hopes that someone else could help me but the answer is floating somewhere in limbo. My wife’s Chase card (different account) was also cancelled around the same time with similar info given, or lack thereof…

On 05/31/2021 someone broke my gym lock at the LA Fitness Signature Club and stole three credit cards and a debit card. I immediately reported the theft to the Montgomery County, Maryland Police Department where they opened a case number in order to investigate the theft. Since I did not have my phone with me I rushed home and was able to lock the three credit cards. Then I called Chase and CITI banks to report the theft. After reporting the thefts to the appropriate banks I noticed that there was a charge of $293.25 at the CVS Pharmacy next door to the LA Fitness Club. I called the CVS store and spoke to the manager on duty and informed him of the theft and asked him if he could save the pictures of the individual making the purchase at the POS.

Beware of the horrible Chase support of transactions disputes. That's non-existance. They DO NOT protect their customers from unintended charges from merchants, fraudulent charges, malpractice transactions from merchants. My merchant charged me $165 for plan which I never signed up for. I submitted my dispute within 2 months. Chase refused to dispute the transaction. They made up their own policy on spot to drift you away. Rather than resolving the issue, they will simply blame you (customer) for the transaction and never refund you the money charged on card. I had amazing experience from other popular credit cards like Discover which protected customers from all kinds of malpractice transactions. AVOID chase credit cards!

Based on the recent business decisions I will no longer do business with Chase as they now pose a reputational risk. Their decision to cancel the account of a 3 star general who is a great American is disgusting. The reason they gave was that doing business with him posed a "reputational risk." That decision makes doing business with Chase a reputational risk to all Americans!! What's next, Chase? Cancelling all military personnel's cards?

35 minutes and talking to 4 people, repeatedly giving the same info to all of them, and I still could not get the code to change and reset my password to log in because of a dated phone number on their records. I'm 74 and have moved countless times and never had a horrible customer experience like this one. B of A allowed me to change my address online. I am trying to cancel my Chase card but can't pay the final bill online because I still can't log in! They obviously do not want telephone contact with customers and it shows. Date of call 8-17-2021.