Chase Credit Cards

Where to start- initially I wanted to look into opening a new credit card, I have been using the same Wells Fargo account for about 12 years now and thought it would be nice to add a new account to my credit score. Heard about Chase offering a free balance transfer and 0 apr for 15 months, figured I would try it out and transfer over some money to have a 0 APR while it sat. For starters- I filled out the application and the card opened with a LIMIT of 2,500. Is that a joke? I literally am a homeowner with 2 cars paid off and 3 other credit cards with over 20,000 in limits. Chase opens at 2,500? And on top of that- they charged me a balance transfer fee of $100.

At the time I signed up for this card the promotion said that the card would be interest free for one year. I checked my bill and they've been charging me interest for months and I haven't even had the card a year yet. I called them to discuss this issue and was told that it was only interest free if you paid the balance off within 30 days. That's just not correct, every card is interest free if you pay it off within 30 days. That's not something that you'd advertise as being interest free for one year. This must violate some sort of Truth in Advertising Law... or are we as a society not even pretending that we're trying to honestly represent products and policies anymore.

So I was just denied a Chase Freedom credit card after a 20+ year history with Chase. I have AX, Capital One Quicksilver, Citibank, and the bank where I maintain my checking and savings does not see me as fit to have their card. My CS are 725 and 696. If I had known this would happen I would certainly not have applied as it will impact my credit score. I will happily continue to deal with AX who has been great as well as Capital One and Citibank. I have to maintain the checking account at Chase as it is tied to my direct deposit, however, I will be shopping around for a place to keep my savings account. They are not a consumer institution.

Tried to transfer rewards points from Chase to SW airlines. Online system informed me that only my husband (primary account holder) could transfer the points to a household person in good standing, or something. No way to put my name in. I, wife, have a card (Chase Sapphire Credit Card) and pay the bill. Somehow Chase removed me from the account, then put me back on... but didn't bother to fix the rewards information. Call them: nothing they can do for 10 days as they must contact the marketing department who will research it and send me a letter. Now I am paying $1200 in airfare instead of using my points. Chase has no one (NO ONE) who can override the mistake... only the marketing department. Will be research new cards. Not that Chase cares.

I recently paid off my account for $2600 in full. Every payment was made on time. In June my credit score dropped down almost 100 points. I thought someone used my card. Chase had put a $38.00 interest charge on me and never notified me. I never received an email, phone call or notice via US Mail. I had no idea it was due and it went into collections. I disputed it with TransUnion and they investigated it. Chase told them the information was accurate and I never had a chance to plead my case. I immediately closed my account and did not receive any rewards that were promised me. I will never deal with these crooks again. They are nothing but a crime syndicate and charge more interest than the Mafia.

My card only has $37.00 for a balance and I was charge $65.42 in interest fees, WTH is that. I filed a complaint and the messed up part is this card was paid off for a month so there is no reason for such a ridiculous charge. People we gonna have to keep watch on the interest we are being charged and for how much.

With Chase rewards program their customer service booked a ticket in March 2017 for my son and we cancelled it. They issued a credit with JetBlue for $1031.56. I called back Chase rewards program in January 2017 to book a ticket for myself using the credit and after waiting for 1 hour on the phone I talked to 3 different people telling me 3 different things. One telling me that I could not use the credit for someone else than my son, another said that I could use it for myself, and another told me that it would cost me almost 40% of the amount in the credit in penalties to use the credit to issue another ticket but that the credit will not expire!

I have been a member of Chase for 4 years and only carry their Chase Freedom and Chase Amazon credit cards. Over the course of 4 years, I would call in to request a credit limit increase and their policy is they have to perform a hard-pull on my credit reports. Out of all the other creditors I have, Chase is the only one who not only requires a hard-pull for a credit line increase, but they don't perform automatic increases. I do not need the extra money, but a higher credit utilization to bump my score. I might as well apply for a new credit card if I'm going to endure the damage of a hard-pull.

I am 67 years old and in all of my years I have NEVER dealt with a worse company than this bank. I was a victim of identity theft on my Chase card and they left me hanging out to dry and took the side of the hacker. That's all you need to know about these people. If I say more, I could only use curse words. A horrible, despicable group of cretins who would steal from their mothers to further their agenda.

I wanted to sent money to a friend using QuickPay like I usually do. This day, I did it the exact same way I always did. So far, no issue, my friend always received the money without trouble. But this time, nothing arrived on his bank account. I've been advise that the money is on a Chase bank account even though my friend NEVER opened a Chase bank account. The customer service opened a claim that they immediately closed, saying that it was my fault because the transfer has been initiated from my person. The only thing I don't get is how, by doing the exact same process, the money can end up in different bank accounts?! And, one precision: my friend didn't change his phone number and other people transferred him money since I did and it worked. Results: I lost $100 and Chase doesn't even try to help me recovering the found... A shame!

I set up an autopayment for my Chase Visa card a month or so ago, and when I woke up a few days ago, I received an email saying my credit card was never paid. Chase deleted my automatic payment without my authorization. I ended up with a 25.00 late fee and I ended up paying my credit card payment plus the fee. When I called, I never received an apology for THEIR mistake and instead of sending me a check for 25.00 they deducted it from my Visa account. Meaning... I have to use my Visa card to use it. I am furious and I plan to close my account. Chase bank is a SCAM!!

I have been a customer in excellent standing with the Chase Credit Card Company since and have had a recent dispute over the relatively small amount of $89.00. The dispute has taken a long time to be resolved, causing much aggravation and waste of precious time. I previously contacted customer service to inquire as to what paperwork was needed to resolve the dispute. I mailed in proof of payment and provided all information, as requested. Today I received another phone call from a representative who did not leave a clear message.

I was member of a Chase credit card since 2003, but didn’t use it much because unpleasant experience in the past. The past month I made a large purchase on the credit card, and had to dispute the transaction. On June 1 I faxed a request to open a dispute, and have a proof that the fax went through. On June 6, I contacted customer service, and was informed that they didn’t receive the fax. The same day I sent a message through Chase’s secure messaging with the request to open a case, and received a response: “We received your dispute for a transaction on your credit card account. We're working on it now, and we'll respond to you with a phone call or a letter through standard mail.”

My wallet was stolen. They drained my account. Called customer service and Gave them police report number and everything, based on their opinion. It was not fraud. Which it was. Clearly several different handwriting on a deposit slip. They say the joint holder, withdrew the money. Please someone tell me, if that was the case HOW COME HE WITHDREW OUT WITH MY NAME AND NOT HIS. (Flipping Dumbest ** I've ever heard). I also had someone hacked my joint acct holders card, we called about 4Xs in 6 months. The representative knew what happened and told us. But needed to talk to him, but he was working 7/16s hard for us to talk to them. It was too late, so I never got money back. My income tax completely disappeared and transactions taken out 2 checks ago are coming out this week's check. DO NOT USE CHASE!!! They flipping SUCK **!!! There are more details about this situation(s).

I'm new to the credit world. I apply for a few credit card to start building credit. Got approved for Amex and Chase Freedom. So I decided to apply for another Chase card. My application was under review so they told me to wait. So while waiting I broke my iPhone 6 so went to get a new phone. To get the deal on a new phone I had to get a new line with a new number so that's what I did. After my new phone I call Chase to inform them that I have a new number. They sent me straight to fraud protection which I have no problem with. They said they need more verification so I went to Chase bank (which I have a checking account with) to have my ID fax from a Chase branch itself.

I've had my Chase Credit Card for less than 2 years. Thank heavens this is the first time this has happened. I make my payments their website. The choices of payment due June 8, 2018 was: Balance $1,700.60/minimum $48.00/choose $?. On June 1st I set up my payment of $50.00 to be paid on June 5th. On June 5th I get an email alert from my bank that my account is -$1,363.93 because of my 'pending' $1688.01 payment to Chase. Three phone calls to Chase Customer Service Reps, they all say, they can't fix it, I messed it up, and the bank probably won't accept it. The bank said, "If you change the payment going through you have to pay overdraft fee, better off paying the stop payment fee." I did. How did I make a mistake like this??? My balance $1,700.60, so I didn't hit the 'pay balance', I don't see how the $50. was changed to $1688.01 by mistake. But of course Chase Customer Service claims it was my mistake.

Over the last 9 month my Chase United Airlines Mastercard for which I pay $ 450.00 and which has chip technology, has been compromised 3 times. In addition both cards were canceled by Chase, while I was out of the country for 4 weeks. In a lot of countries American Express is not accepted, so I carry a Visa and a MasterCard from Chase. I had checked with my Bank and was assured that I did not have to register my card for travel overseas. As I found out, because I tried to get cash in local currency from a Mexican Bank, both of my cards were canceled, without Chase informing me why.

I called customer service and asked if I can apply for credit line increase. I was told that it is absolutely possible and I was not explained that requesting a credit line increase results in hard inquiry which badly affects credit score. Unlike Chase credit card, a credit line increase for most of credit card services, does not affect credit score and it doesn’t show up as hard inquiry. I feel bad both about their credit service and unfortunately about their customer service. Never recommend Chase credit to anyone.

I recently made a payment on my account with Chase. I check my bank account frequently so that I know what is going on. I noticed that the payment did not show up on my account. So I called to verify that the payment had been received. They said they had received it and that it would post Monday because it was a weekend. I checked my account and it looked like they took part of my payment but the full amount. I was confused but at least I knew the payment was made because it was on my statement.

I'm trying to build my credit. I have a credit score of over 700. Credit Karma suggested this card to me, so I filled out an application and was approved on 4/26/18. On 5/3/18 I received a letter stating they've decided to close my account. I've had credit on my account for years and I've never missed a payment. Also I make 48000 a year, I also have more than the amount approved for in my bank. My problem is don't approve me and then close the account. They need to check all necessary requirements or whatever it is before approving. I understand they have the right to close any account they want but don't approve me first and then immediately close it. That's extremely unprofessional. I shouldn't have been approved in the first place then. I really don't appreciate this.

I have had two credit cards with Chase for a long time, and I have had a 5 year car loan with Chase. I've carried the card in question over 10 years. I was sent a letter end of 2017 stating my interest rate would rise from the current 10% to > 15%, a 50% increase. The letter was confusing to say the least - I could reject the offer of the higher interest rate and apparently close my account or I am guessing the inverse would be to accept the offer of the lower rate and keep the lower rate??? To this day I do not understand the letter - like do 2 negatives make a positive? I have had this card for it must be 20 years and have never missed a payment, never had a late payment, and the same is true for the other card and the car loan.

Received a solicitation offer from CHASE Bank telling me I was "pre-qualified" to apply for the CHASE Freedom Unlimited Credit Card. I have been a CHASE Banking Member and CHASE Ink Credit Card holder for several years. Went to CHASE Credit Card site. Completed application. During the online data entry portion of the Freedom Unlimited Credit Card Application process, I was asked if I would like to include any "balance transfer" amounts. I replied YES, as I wanted to transfer a moderate balance from the old, previously-paid-off CHASE Ink Credit Card (approximately $1,900 dollars) to the new CHASE Freedom Unlimited Credit Card. Upon completion of the online application, the CHASE / VISA site informed me "Congratulations! Your application has been approved". And I was informed I would be receiving my new CHASE Freedom Unlimited Credit Card shortly by postal mail.

Beware of yet another Chase Scam. Called Chase Slate. They advertise that the terms are 15 months however after you use it they stamp a different date on it of 9 months to hit you with a surprise interest rate.

I got charged an annual fee for $95 on Chase Sapphire Preferred credit card on the second statement. Even the promo states that I would be waived the first year. I called customer service and they stated "I signed up for another promotion". When they send you information via mail for your card, they do not include the pricing and terms and instead give a pamphlet of benefits and rewards therefore, there is no proof that you signed up for that bonus except what is on line under pricing and terms. I called customer service but they claim that the promotion "could change as fast as one day".

I had a Chase Mileage Plus Explorer Credit Card and had been a member for since Dec16. In Jan18, I was charged an annual fee of $94. I requested Chase refund the fee and close the account. They refused to refund the fee so I kept the account open and began to use the card. I have a $25,000 card limit. In Feb18, I charged about $4000 on the card which was paid off via direct debit in full and on time. It was the first time I had ever used the card.

I used a Discover card for years before getting my new Visa Southwest Airlines card through Chase very recently. They gave me a measly new card member bonus in points and statement credit, but shortly after I received an awesome new card member offer in the mail for the same card. I called them to ask if they would honor the better offer, and they said they would put a request in to the marketing department, which was then approved. Six phone calls and 8 months later, I was finally told that they "couldn't find" any phone calls in which I gave them the information they needed, and that it was now past the 90 period so they would not honor it.

Got my Chase Sapphire about 2 years. Things were fine until I had a dispute. I made a hotel reservation through Booking.com for Inn Hotel Hong Kong in May 2017 for a 3 days stay in November 2017. Booking.com advertised 'free cancellation' with big letters on their site. I booked a 4 night at Inn Hotel and inadvertently selected the first item (which was non-refundable) and also selected 4 nights instead of 3 nights. I went back to the site and wanted to changed the date but it was locked. It wouldn't allow me to change so I clicked the cancel button. It was a total nightmare. I got a message saying the penalty was the full amount.

They refused to reduce fraud charges on my 87 mother. They said it was a civil matter. The charges were made in a different city than where she resides. She does not drive or own a car. She doesn’t even own a computer. Worst customer. They are blaming my 87 year old mother when she is the victim!

I signed up for monthly parking at a garage and paid the initial month's fee (March 2018) online using Chase Freedom Card. At the same time I also applied for Commuter Card (a card through employer loaded with pretax dollars for parking) and planned to use it for my second month's parking fee (April 2018). However at the end of March when I was trying to schedule the payment for April online, I accidentally completed the transaction without being able to enter or verify any credit card information. I then realized the charge went on the Chase Freedom Card that I used once on that website before. For some reason it's been automatically stored after I initially used it. I intended to use my Commuter Card not the Chase card to pay for all parking fee so I immediately contacted the parking office to try to get the scheduled payment canceled since I was not able to do that online.

I'd had a Chase credit card for 34 years. The card was owned by different banks through the years from buyouts, etc. Chase owned it for the last 5-10 years or so. I received a letter from Chase telling me if I didn't start using my card they were going to close the account. So I immediately charged about $500 worth of stuff during Christmas holidays. They closed the account anyway. I called to complain and they said it was too late, the account was closed. They said I could open a new account if I wanted to. I said no. My credit score was around 825. After Chase closed my account it dropped to 750. I have a Chase Amazon card that I plan to close the account on soon.