Chase Credit Cards

I was member of a Chase credit card since 2003, but didn’t use it much because unpleasant experience in the past. The past month I made a large purchase on the credit card, and had to dispute the transaction. On June 1 I faxed a request to open a dispute, and have a proof that the fax went through. On June 6, I contacted customer service, and was informed that they didn’t receive the fax. The same day I sent a message through Chase’s secure messaging with the request to open a case, and received a response: “We received your dispute for a transaction on your credit card account. We're working on it now, and we'll respond to you with a phone call or a letter through standard mail.”

My wallet was stolen. They drained my account. Called customer service and Gave them police report number and everything, based on their opinion. It was not fraud. Which it was. Clearly several different handwriting on a deposit slip. They say the joint holder, withdrew the money. Please someone tell me, if that was the case HOW COME HE WITHDREW OUT WITH MY NAME AND NOT HIS. (Flipping Dumbest ** I've ever heard). I also had someone hacked my joint acct holders card, we called about 4Xs in 6 months. The representative knew what happened and told us. But needed to talk to him, but he was working 7/16s hard for us to talk to them. It was too late, so I never got money back. My income tax completely disappeared and transactions taken out 2 checks ago are coming out this week's check. DO NOT USE CHASE!!! They flipping SUCK **!!! There are more details about this situation(s).

I'm new to the credit world. I apply for a few credit card to start building credit. Got approved for Amex and Chase Freedom. So I decided to apply for another Chase card. My application was under review so they told me to wait. So while waiting I broke my iPhone 6 so went to get a new phone. To get the deal on a new phone I had to get a new line with a new number so that's what I did. After my new phone I call Chase to inform them that I have a new number. They sent me straight to fraud protection which I have no problem with. They said they need more verification so I went to Chase bank (which I have a checking account with) to have my ID fax from a Chase branch itself.

I've had my Chase Credit Card for less than 2 years. Thank heavens this is the first time this has happened. I make my payments their website. The choices of payment due June 8, 2018 was: Balance $1,700.60/minimum $48.00/choose $?. On June 1st I set up my payment of $50.00 to be paid on June 5th. On June 5th I get an email alert from my bank that my account is -$1,363.93 because of my 'pending' $1688.01 payment to Chase. Three phone calls to Chase Customer Service Reps, they all say, they can't fix it, I messed it up, and the bank probably won't accept it. The bank said, "If you change the payment going through you have to pay overdraft fee, better off paying the stop payment fee." I did. How did I make a mistake like this??? My balance $1,700.60, so I didn't hit the 'pay balance', I don't see how the $50. was changed to $1688.01 by mistake. But of course Chase Customer Service claims it was my mistake.

Over the last 9 month my Chase United Airlines Mastercard for which I pay $ 450.00 and which has chip technology, has been compromised 3 times. In addition both cards were canceled by Chase, while I was out of the country for 4 weeks. In a lot of countries American Express is not excepted, so I carry a Visa and a MasterCard from Chase. I had checked with my Bank and was assured that I did not have to register my card for travel overseas. As I found out, because I tried to get cash in local currency from a Mexican Bank, both of my cards were canceled, without Chase informing me why.

I called customer service and asked if I can apply for credit line increase. I was told that it is absolutely possible and I was not explained that requesting a credit line increase results in hard inquiry which badly affects credit score. Unlike Chase credit card, a credit line increase for most of credit card services, does not affect credit score and it doesn’t show up as hard inquiry. I feel bad both about their credit service and unfortunately about their customer service. Never recommend Chase credit to anyone.

I recently made a payment on my account with Chase. I check my bank account frequently so that I know what is going on. I noticed that the payment did not show up on my account. So I called to verify that the payment had been received. They said they had received it and that it would post Monday because it was a weekend. I checked my account and it looked like they took part of my payment but the full amount. I was confused but at least I knew the payment was made because it was on my statement.

I'm trying to build my credit. I have a credit score of over 700. Credit Karma suggested this card to me, so I filled out an application and was approved on 4/26/18. On 5/3/18 I received a letter stating they've decided to close my account. I've had credit on my account for years and I've never missed a payment. Also I make 48000 a year, I also have more than the amount approved for in my bank. My problem is don't approve me and then close the account. They need to check all necessary requirements or whatever it is before approving. I understand they have the right to close any account they want but don't approve me first and then immediately close it. That's extremely unprofessional. I shouldn't have been approved in the first place then. I really don't appreciate this.

I have had two credit cards with Chase for a long time, and I have had a 5 year car loan with Chase. I've carried the card in question over 10 years. I was sent a letter end of 2017 stating my interest rate would rise from the current 10% to > 15%, a 50% increase. The letter was confusing to say the least - I could reject the offer of the higher interest rate and apparently close my account or I am guessing the inverse would be to accept the offer of the lower rate and keep the lower rate??? To this day I do not understand the letter - like do 2 negatives make a positive? I have had this card for it must be 20 years and have never missed a payment, never had a late payment, and the same is true for the other card and the car loan.

Received a solicitation offer from CHASE Bank telling me I was "pre-qualified" to apply for the CHASE Freedom Unlimited Credit Card. I have been a CHASE Banking Member and CHASE Ink Credit Card holder for several years. Went to CHASE Credit Card site. Completed application. During the online data entry portion of the Freedom Unlimited Credit Card Application process, I was asked if I would like to include any "balance transfer" amounts. I replied YES, as I wanted to transfer a moderate balance from the old, previously-paid-off CHASE Ink Credit Card (approximately $1,900 dollars) to the new CHASE Freedom Unlimited Credit Card. Upon completion of the online application, the CHASE / VISA site informed me "Congratulations! Your application has been approved". And I was informed I would be receiving my new CHASE Freedom Unlimited Credit Card shortly by postal mail.

Beware of yet another Chase Scam. Called Chase Slate. They advertise that the terms are 15 months however after you use it they stamp a different date on it of 9 months to hit you with a surprise interest rate.

I got charged an annual fee for $95 on Chase Sapphire Preferred credit card on the second statement. Even the promo states that I would be waived the first year. I called customer service and they stated "I signed up for another promotion". When they send you information via mail for your card, they do not include the pricing and terms and instead give a pamphlet of benefits and rewards therefore, there is no proof that you signed up for that bonus except what is on line under pricing and terms. I called customer service but they claim that the promotion "could change as fast as one day".

I had a Chase Mileage Plus Explorer Credit Card and had been a member for since Dec16. In Jan18, I was charged an annual fee of $94. I requested Chase refund the fee and close the account. They refused to refund the fee so I kept the account open and began to use the card. I have a $25,000 card limit. In Feb18, I charged about $4000 on the card which was paid off via direct debit in full and on time. It was the first time I had ever used the card.

I used a Discover card for years before getting my new Visa Southwest Airlines card through Chase very recently. They gave me a measly new card member bonus in points and statement credit, but shortly after I received an awesome new card member offer in the mail for the same card. I called them to ask if they would honor the better offer, and they said they would put a request in to the marketing department, which was then approved. Six phone calls and 8 months later, I was finally told that they "couldn't find" any phone calls in which I gave them the information they needed, and that it was now past the 90 period so they would not honor it.

Got my Chase Sapphire about 2 years. Things were fine until I had a dispute. I made a hotel reservation through Booking.com for Inn Hotel Hong Kong in May 2017 for a 3 days stay in November 2017. Booking.com advertised 'free cancellation' with big letters on their site. I booked a 4 night at Inn Hotel and inadvertently selected the first item (which was non-refundable) and also selected 4 nights instead of 3 nights. I went back to the site and wanted to changed the date but it was locked. It wouldn't allow me to change so I clicked the cancel button. It was a total nightmare. I got a message saying the penalty was the full amount.

They refused to reduce fraud charges on my 87 mother. They said it was a civil matter. The charges were made in a different city than where she resides. She does not drive or own a car. She doesn’t even own a computer. Worst customer. They are blaming my 87 year old mother when she is the victim!

I signed up for monthly parking at a garage and paid the initial month's fee (March 2018) online using Chase Freedom Card. At the same time I also applied for Commuter Card (a card through employer loaded with pretax dollars for parking) and planned to use it for my second month's parking fee (April 2018). However at the end of March when I was trying to schedule the payment for April online, I accidentally completed the transaction without being able to enter or verify any credit card information. I then realized the charge went on the Chase Freedom Card that I used once on that website before. For some reason it's been automatically stored after I initially used it. I intended to use my Commuter Card not the Chase card to pay for all parking fee so I immediately contacted the parking office to try to get the scheduled payment canceled since I was not able to do that online.

I'd had a Chase credit card for 34 years. The card was owned by different banks through the years from buyouts, etc. Chase owned it for the last 5-10 years or so. I received a letter from Chase telling me if I didn't start using my card they were going to close the account. So I immediately charged about $500 worth of stuff during Christmas holidays. They closed the account anyway. I called to complain and they said it was too late, the account was closed. They said I could open a new account if I wanted to. I said no. My credit score was around 825. After Chase closed my account it dropped to 750. I have a Chase Amazon card that I plan to close the account on soon.

Shady Chase Ultimate Rewards Program is making me re-think about using Chase card and even having this card open. I booked a Car via the Ultimate rewards program using the points. During the booking the "Rules, Policies, Cancellations" mentioned that a cancellation fee equal to one day of rental will be applied if cancelled within 3 days of booking but was not mentioned anywhere that this fees will be charged to the credit card and will not be deducted from the points used for booking the car rental.

I got a Chase Reserve card two years ago having an excellent credit score. Since then, I had no late payments or high spending on this. One month ago I applied for Chase Marriott and Chase British Airways - cards. I already knew those cards as an "authorized user" from my partner account. A computer glitch made my applications sent before time to review and check mark for “authorized user” with these cards. Chase analysts asked and check my credit report with these two cards already under my name -but again they did not mention "authorized user" –level of cards usage. Next Chase took decision not only to deny my applications, but to cancel my other account Chase Reserve card.

I have had a Chase credit card for many years (it was formerly another company that was taken over by Chase; now it’s a Chase Sapphire card). Several years ago, I joined the board of directors for our cooperative, and when registering as an officer of the co-op with Chase Bank (with whom the co-op dealt), I used my credit card as identity. Following that, they linked my credit card reward program to the co-op accounts without asking or notifying me, so that if I was not very careful, I might accidentally redeem my cash back as a deposit to those accounts instead of my own.

After making an accidental payment to Chase, I contacted their customer support to get it refunded. On the 13th of March I mailed in all paperwork that I was told was needed to get the process started. It is now the 17th and I was told it wasn't started because of paperwork that was missing; paperwork that was NEVER asked for to begin with. NOW I had told to submit that paperwork and the process will start. This is totally unacceptable!!! 6 reps later and I am still in the same spot with CHASE FREEDOM BANK.

I had a merchant fail to complete a job. When a mover drove away leaving my stuff (much of it broken) in the driveway, I filed a dispute for a portion of what I paid. The movers extorted money from me by threatening to sell my things, damaged many things, threatened me physically, damaged my driveway and landscaping with their truck, and left my things in my driveway in the rain. I had to pay another set of men to complete the move. After sending multiple letters, pictures, copies of checks, etc. Chase would not stand with a customer. Even though that same customer has had large balances, multiple mortgages and many accounts with them for over 40 years. They screwed me and I will never bank with them again. PayPal has treated me better much better. Worse customer service than Wells Fargo, and that is saying something.

I have 2 Chase credit cards. I have made payments every month on time - EVERY month. I received notice that they have significantly reduced my credit limits on both cards due to the fact that I have other credit accounts. Given the fact that I have never made a late payment on their accounts, my other credit card accounts, mortgage, auto or any other debt obligation I have nor have I spent over the limit either this "policy" pisses me off because they have knowingly significantly increased my debt ration thus reducing my credit score with no regard. This is not a sign of client appreciation, rather a clear picture that we are just a number on paper to them. As a realtor I'm asked about credit and "which credit card should I get". While I never make specific recommendations I will ensure that I share my negative experience with Chase credit cards with them!

I called Chase credit card because I had problems accessing my account online; the system automatically verifies you when you enter the account number and some other info specific to the caller... But when I get customer service on the line, these people will only give their first name. I asked for some further type of ID, either an employee number or last name and CHASE EMPLOYEES ARE SO UNPROFESSIONAL. THEY WON'T GIVE FURTHER ID! When I ask for a supervisor, they say "None is available".

Case customer for about 14 years. Have never had a reason to switch. Make all my purchases on my Chase Freedom Card and pay the full amount monthly with auto pay from my credit union account thus earning cash rewards. Why use a debit card or carry large amounts of cash or hold up the line writing a check for my purchases. Have had some unauthorized charges which when reported were immediately removed and new credit cards issued. I guess 14 years of being satisfied speaks for itself.

I have been using Chase Visa for over 10 years. I've taken advantage of the balance transfer promotions several times. Today I noticed they would charge interest on new purchases unless the All balances (the transfer and new purchases) are paid in full, even though you pay the balance transfer fee (3 - 5%) and the transferred balance does not incur interest a period of time (1 year for this promotion). All payments would only apply to the transfer balance, and not new purchases because they charge interest on new/old purchases unless all balances paid in full. Good thing, I got just under $30 new purchases which they charge $.27 per month. I'll stop using this credit card until the all balances paid off. I'll not use this card this card for anything else.

I currently have two Chase credit cards and they have been a good source of cash rewards. Customer service has always been courteous and efficient and has gone out of their way to assist in any way requested. Received a year without any interest on purchases when first obtaining the credit card itself.

I have had two credit cards with Chase for a long time, and I have my mortgage with Chase. I've carried the card in question since 1993. Received a letter a couple months ago stating my interest rate would rise from the current 10% to > 15%, a 50% increase. I have had this card for nearly 25 years and have never missed a payment, never had a late payment, and my current balance is about 23% of my limit. I contacted the bank after receiving the letter and the agent didn't seem to be aware of the letter when checking my file, and told me to wait and there was no guarantee the rate increase would go through. Well it did, so I contacted them again via phone.

I paid off in full 2 Chase credit cards 5 days before the due date and was charged over $200 dollars interest 3 days after the due date. Scott the supervisor in customer service says it’s because the previous months had a balance. I also paid off a Bank of America and Total Comenity card and they gave me credits. Chase claims it’s a revolving credit and credit accrues as soon as you use it. You’ll never pay it off if that’s the case. I won’t be using it anymore as soon as I use up my 200,000 points.