Chase Credit Cards Reviews

I was lured into opening up a Chase Credit because of a 75,000 bonus point offer. The offer required that I charge more than $3000 within the first 90 days. 3 of my 1st six purchases were declined and I have at least 5 others within the past month. They were declined for fraud suspicion and, I lost the points I would have earned. I submitted a request that I be awarded those points but was declined. If I have a credit card that keeps getting declined, I will use a different one. This has been nothing but a pain in the....

Worst business card. I opened a business account on behalf of the company owner. I was just an employee. I was told by Chase that this was not a problem and I would only be opening the account, not responsible for it. After 4 years, I decided to leave the company and now Chase is holding me responsible for the company’s expenses. The company and I have filled out all the paperwork Chase required to transfer the account to the company’s owner, but they keep denying it. They also will not let the owner have access to pay the bill. This is a nightmare. I think I’m going to have to get lawyers involved.

I’m extremely disappointed with my experience with Chase customer service. I’ve had this credit card for years, started with a $6,000 limit, and have always made my payments on time. Despite this, my credit limit has been gradually reduced over time with no notice or explanation. When I finally called to ask about it, the representative acknowledged that the limit decreases had occurred, but instead of providing a professional explanation or solution, they proceeded to shame me for actually using the card and for having other revolving credit accounts. That was not only inappropriate, but completely unhelpful.

Horrible experience. Will not deal with this company again. Chase is sending me messages that I did not pay anything on my last bill. My bank statement shows I paid 10x the minimum payment. The Chase website shows no payment. I spent over an hour trying to send a message with text anywhere on the site. The boilerplate forms only allow you to respond to click answers with no way to respond besides the company's choices. From the various dumps of info I put anywhere I could on the useless site, I did not receive a response. Don't waste your time or money on this company.

Absolutely terrible customer service. They delay credit for payments,, make no effort to help customers with card issues... Advise not doing business with JPMorgan/Chase.... Bad experience... Recommend going to other options, stay away from these bad actors.

I hate Chase so much. I got my credit card through them 20 years ago and it is my oldest card. I am careful with my credit score and they actively try to diminish it. I’m not talking about missing payments. Obviously that should reduce your score. I am talking about the bank's unilateral decision to reduce the credit limit simply because I don’t use the card for much or often. Part of a credit score is a credit utilization rate, or, the amount of money you owe compared to how much they have made available. The lower that number, the higher your score. Chase has reduced my limit TWICE, without asking, and for no reason other than I’m not using the card enough. By lowering my limit, they consequently increase my utilization rate, which lowers my credit score. So this bank punishes good credit behavior. They suck.

Have been with Chase for nearly 2 decades... Southwest Chase only last few years. Called in for customers service this morning the 3rd of December 2025. Was "BELOW" standard!! Customer on the other line was great that we provided ** job... AND NOT outsourced to other part of the world.... But maybe we should... This agent was such an AH!! Services with an attitude!!?? YOU do not deserve to hold your job with ** mentality!! With stick to Capital One Venture X & Amex Saphire for now... Good riddance CHASE!!

Chase doesn't care about shutdown government employees. My spouse is government employees affected by the shutdown. We advised Chase in early October and asked for a payment arrangement for our credit cards. Thank request is still under review in early December. Collection calls keep coming. Some representative are understanding but most are far from it. Now arrangement has been made so they expect the full payment now. Each new call is yet another rep who hasn't bothered to read the notes and is completely clueless about what is going on. Poor service, incompetent reps, I've closed my accounts and this credit card will be shredded as soon as it's paid off.

I wish I could give zero stars. I have been an Amazon prime Visa holder for years. I dealt with identity theft in August and had to have my bank account frozen while I sorted it out. During this time I missed ONE payment. You can bet Chase called me immediately to rectify the situation. I paid over the phone. The next month, I find out that my bank had closed the branch of my savings that I had been paying my years of auto pay with. My mistake! But you guessed it, Chase is on top of it and they call immediately. I finally get it fixed. That's September.

I chose to do a balance transfer with Chase to pay off a high interest cc with another company. I am now paying chase AND the high interest cc because chase claims they sent the check but are unable to see if it has been cashed to which I am making payments to, and the high interest cc company says they have not received a payment from chase.

After being a customer for a couple of years I am appalled. The horrible customer service and the outlandish fees are criminal. After paying off my credit card in its entirety I kept accumulating more fees, I paid up and closed out and I am so grateful to never have to interact with them again. The process of closing my accounts was horrendous, more fees, more underpaid (and probably poorly treated) customer service reps who just didn’t care what they were doing to you. For context, I closed a Bank of America account the same day and the process was easy and costless. I would absolutely become a BofA customer again, but never again will I disrespect myself by having anything to do with Chase Bank.

Application was blocked twice due to suspected identity fraud; once is fine and expected; even perhaps a great thing that they have these protections in place! But after speaking with specialist on the phone, and then sending in several documents (birth certificate, passport, etc. etc.), they flagged and denied again on suspected fraud. I don't think it's worth it to follow up to spend another half an hour in endless looping telephone tag calls - I will take business elsewhere.

I've been a long time customer of Chase. Not just credit card, I also have my mortgage with them. I never had issue with them until the time I have to dispute one of my transaction with one of the merchant (Sun Auto Express Volunteer Blvd Henderson). Chase denied my claim twice. The transaction was for a misdiagnosed from the auto shop that cost me $2698.XX. I have submitted all the documents Chase have requested and did everything Chase have suggested and after all said and done. It is still denied. All the supporting documents that was submitted was the proof of a misdiagnosed action from Sun Auto Express Volunteer Blvd in Henderson. I have been a loyal and pay my dues on time. In my opinion Chase Freedom Visa Card failed to protect me as a consumer.

The Guide to Benefits for the Chase Sapphire Reserve card stated "The cardholder and immediate family members are covered (for trip cancellation) when the....Cardholder charges ALL OR A PORTION OF A TRIP TO HIS OR HER CREDIT CARD." We booked a trip that was insured through our card, and had a death in the family. When we called Chase, we found out that AFTER we booked our trip they changed insurance companies and removed that clause from their benefits.

I have had my Chase card. I have Never gonna over my limit, never had a light payment period. Yet for no reason and with no warning chase cut my credit Limit down to less than a fifth of what it was taking my credit score Down with it period. This is unacceptable. Period. I have given them no reason for this period. I will never use my chase card again and I will never ever recommend this company to anyone. The credit limit was disappointing but to hurt my credit score is unacceptable.

This is the worst time I have ever had trying to set up payments for a credit card. Customer service sent me a video that was irrelevant in trying to verify payments (to set up my checking account for payments) and I cannot find any videos to help me. Customer service said they cannot help me. On the Chase app, I cannot find where to verify the payments that were sent to my bank. I have tried to set up two forms of payment and both were “returned”. My bank said there was no indication that Chase even tried to charge my bank. I have never been so confused with doing this type of thing in my life. Now, I’m trying to go paperless. Customer service said it would take 1-2 billing cycles to get that in place at which time I’m sure I will also have a nice late fee. I am lost as to how to start payments.

Stay away. I have been a Chase customer for a long time. Advise both of my sons to have credit cards and banking with them. But when my son had a bad accident and landed in ICU in coma, trying to pay his card and close it turn in the nightmare. As the customer service has been just plainly not helping, refusing to provide who continues to have reoccurring charges on his closed credit card, so I can stop it. It resulted in my son having late charges. They were not understanding the situation and refusing to help, even though by Illinois law, the parents are authorized to act on behalf of the patient who is not able to provide his consent or decisions. Shame Chase for being so cold, when we already suffering unimaginable tragedy.

This is the WORST CC to have. I have had this Chase card for years. First let me say my credit score in in the HIGH 700's. My interest rate was set at 29.99%. That is a rip off. I called to have it reduces and was told, "oh, we don't do that." Really? Oh okay. So at that point I decided to pay these Loans Sharks off. I called for the pay off. I sent them the EXACT amount stated my pay off was. I verified a $0.00 balance. I just received my October statement and they charged me interest on a $0.00 balance!!!!🤬🤬🤬. That is some serious crap! I called and wanted to know how I owed interest on a zero balance. They came up with an amount that they could not explain. I was extremely mad to say the least.

I had one late payment due to problems with the local post office being understaffed and Chase jacked up my interest rate from 12.9 percent to 18.74! Customer service said there was nothing they could do do help. I have been a loyal customer for over 15 years! I would never recommend Chase Card to anyone!

We’re just a few months into using our new Chase credit card, and already we’re running into frustrating inefficiencies. I made two payments from our Chase checking account to our Chase Visa card—one yesterday and one today. The funds were immediately debited from our checking account, and I noticed yet the available credit on the card hasn’t increased at all (for both payments). So, I called customer service, I was told it takes up to three days for payments to post. That explanation doesn’t make sense—these are internal transfers within the same bank. So why the delay? Even the representative agreed and said she would escalate the issue.

Chase Bank is literally the worst credit card platform I have ever dealt with. As a business owner, they are crippling my business. They put random holds on payments with no explanations, they will reject transactions even if there is available credit.. and to top it off, their customer service "specialists" will flat out lie to you and say it's the 3rd party bank that is putting a hold when it's really them. If you are a business owner.. do yourself a favor, and do not open a business credit card with this horrendous platform. If I could leave a negative star rating, I would.

I have a Chase credit card and it was fraudulently used for a nine hundred and fifty dollar purchase. I have been fighting with chase since August seventh to have this resolved, and they refuse to cover the charge. It goes between the fraud team and their dispute teams and they keep passing it back and forth, and nobody wants to cover it. Be very careful using a chase card. They do not stand by their customers

I enjoyed the Chase points at Amazon, but I couldn't log in on my computer at work since Jan. I had to call each time and spent at least 20 minutes for them to get me to log in. This happened over 8x! I changed my password over and over. Fix your end, it's not me, I work for the city, so I am done with the card. I found another and paid off the balance. My phone app works, but I want to use the computer. Obviously, something changed in January that I can't log in on here, but they tell me it's my end. No, it's not. So I am done!

I'm actually glad I was declined today after all the horrible reviews with Chase. FICO 826 and no explanation for the declination. They make you feel like a criminal on the phone and no motive is provided. After 3 calls I finally changed my mind and was glad this happened. Other than that they need to stop outsourcing, it's impossible to have a normal phone conversation with people in India.

I used Chase credit card up to 50% of limit of the credit in first month, but still they have dropped my credit score up to 50 points saying that I did not used credit card enough. I am trying to reach them and talk about that, but they do not know the reason why it happened.

I contacted Chase to dispute a charge I incurred for a vacation reservation I made. The Reservation Desk.com employee assured me of all kinds of accommodations I had requested to ensure my disabled friends and I had a great trip. Well, we got nothing we requested so I disputed it with Chase and they sided with reservation desk .com, citing that we did in fact stay at the condo. We had driven for 6 hours to "no man's land" and did not see any options on our way there. We weren't about to start looking for another place at 6:30 PM! It definitely cast an unpleasant overtone on our vacation.

I have had Chase credit cards for nearly 10 years. I never missed a payment and always pay above the minimum. My credit score was 684 and I owed less than I have in the past on my credit cards. These a$$holes lowered my credit limit to just above what I owe. I called customer service and talked to an A$$hole who was very rude. I promise to pay off what I owe quickly and will cancel all chase credit cards. Don't do business with this very dirty bank.

On 9/25/2025 I went into Chase Bank to pay my chase credit card, which I received on the 24th. I pay my bill as soon as I get it in full every month. I paid it on a PNC debit card. They charged me a 10.00 fee to pay my bill. A new fee they said. I won’t be visiting chase bank in Newark again. I guess being a good customer means nothing to them. Beware of new fees. They can pop up anytime!

I appreciate that they verified info and of course want to keep my mothers information safe but all I am doing is just trying to help my elderly mother try and get a refund from a vacation that she paid for but was unable to go on due to a fall and hospitalization. All I wanted to know was if a refund has come through or not. But of course they won’t talk to me. They said they will call me in 24-48 hours to verify my identity or something like that. Yet I am the one doing all the paperwork with the trip insurance and talking to VRBO to try and get her the refund. I can’t remember/keep track of all the places we have called and she has given permission for them to talk to me at. So I guess I’ll just leave it up to my mom to try and get it sorted out maybe she’ll get her $1330.56 back and maybe she won’t!

...In stark contrast, my experience with Chase has been frustrating and disappointing. I opened a Chase Visa credit card because some retailers do not accept American Express, but I regret that decision. The customer service has consistently fallen short of expectations. It feels as though customers are not valued as the bank's greatest asset; instead, interactions often feel transactional and impersonal. When I have needed assistance, the highest-ranking representative I could reach was a supervisor, which left me wondering why higher management isn’t accessible for clients who contribute to the bank's profitability. This lack of availability raises questions about the bank's commitment to customer satisfaction. Additionally, the bank's policy of holding funds for an unreasonable length of time is frustrating. They claim it can take up to 120 days to establish payments, which is simply unacceptable in today's fast-paced financial landscape.

We have been Chase customers for over 15 years. We filed our first dispute with them recently for sales fraud in Colorado. We supplied Chase with more than enough evidence to support the fraud, and they still sided with the merchant. The customer service person in the fraud department was dismissive and essentially told us everything we supplied didn't matter. One horrible experience piled on top of another. We have heard this from other friends as well - their consumer fraud department is useless. Thankful for my Citibank card and already in process with getting a new Capital One card! Closed my Chase account yesterday!

I had a Chase Slate card. I didn't use it because all my other cards have rewards or other advantages. I still check balances on cards I am not using to make sure there is no fraud happening. While doing that, I noticed they were offering a 10% "reward" on Amazon Fresh purchase. I already get 5% from my Amazon Prime card, but what the heck...

Run...Use another card!! This company is the absolute worst when it comes to any promotions.. any rectifying their representatives mistakes and misspellings... always bait and switch. Then finally when you tell your situation after 20 minutes of speaking you get disconnected and they can't call you back. They don't call you back. You can't get the same rep.. it's just a sham! Run for the hills...

Had my first dispute recently with Enterprise Rental in Jupiter Florida. I proved to Chase beyond any doubt that I was lied to and cheated by Enterprise and they still sided with the merchant. The person at Chase that I talked to last admitted that I was right but nothing he could do to help. Just ordered my first American Express card and will be dusting off my Capital One Visa!!! No more Chase.

I had made a transaction in Canada and I was charged $203.08 transaction fee. 3% of the total cost just to use the card. Do not use Chase credit card while you are out of the country. Too bad for Chase credit card, I will not use their credit cards anymore. I have two more international trips this year and next year and I will use a different credit card other than Chase!

DO NOT TRUST!!! I have had a couple negative experiences with my Chase Credit card, but one in particular stands out that has left me untrusting of them now. It’s been a while since it happened; however I finally decided to write about it considering I’m still upset and don’t want this to happen to anyone else. I had my card linked to my Uber account, which led me to identifying 3 Uber charges that were not from me. After finally being able to prove it wasn’t me since one of the transactions happened in another country, they then proceeded to freeze my account and send me a new card. During this time while waiting for my new credit card-another fraud uber charge was purchased on my new credit card that I had not even received yet. I received my new credit card and noticed this charge immediately and reported it.

I have 3 Chase credit cards and have for many years. I make my payments, pay the annual fees each year and overall I’d say I’ve been a pretty good customer. I was let go from a job and was already preparing to onboard at a new job earlier this year. I asked for a hardship for a month on one of my higher payment cards to suspend a monthly payment so that I can obviously pay for necessities 1st. Within the next month I made 2 payments to catch up the balance as the agent said to do so everything is good, no payments showing due and it appears to be in good standing after paying the combined months payments.

Made payments on time for years on three of Chase Credit Cards. Never late ever. Reduced my credit limits in April close to my balances. Score dropped like a rock. Run from this credit card. Never will use.

I switched to a new computer about six months ago. Since then, my log on process requires me to get a security code and input the code for security. When I do, it switches me to another screen that says I need another code to verify my ID but it will not give me this magical code and tells me I have to call. This triggers a long and involved conversation to pay the card over the phone and then discuss how to fix this issue. I get switched around to various people, none of whom seem to have a clue about what is going on. After a while and with no known cause or effect, I am able to log into my account like I used to. Problem solved? NOPE! Next month, same crap all over again. After six months of chasing this ghost, I simply reconcile their card to the backup file and use another that never has this problem. Bye, bye Chase!

I had the Chase Preferred card for travel miles because it had a good rewards system. I got to $1000 in fight miles, I could fly anywhere in the world as intended. My card payments became over $200 a month and I refinanced with a third party. All of a sudden all $1000 was gone and I had no rewards. I contacts chase and they just told me “yup that sucks, sorry nothing we can do” essentially “thanks for giving us a bunch of free money and thanks for the interest on top of it”. I checked with the third party and they said they have no control over my rewards with the credit card company. Sincerely I hope Chase burns and all these money grubbing thieves get what they deserve, and economic collapse.

This is the WORST company to get a credit card from. Their customer service lies and tells you if you pay a certain amount that it will take care of the balance but after dropping $600 each month the interest was impossible to overcome on a $5,000 total bill with all of their mark ups. The customer service reps lie, they are unhelpful and dishonest. Every other card company worked with me and I was able to pay off the card in full. Chase then will delete all of your payments from your online account without your knowledge and then tell you that the only way you can get a copy of how much you have paid over the years is to write a letter to some corporate address!!!! How can we know that are accounts are being dealt with appropriately when they delete our payment history!!! Then they will have the nerve to say, "We care about you. That is sincere." BARF - STAY AWAY.

Why do I need to listen to Spanish options when you know I’m English? Yet you give operators I can barely speak English. Not only that they lied to my face saying they couldn’t take off the debt which I know they could if they wanted to. It’s I’m a little bit frustrated that I’m getting charged when I have to pay off that twice in a row. What kind of scam are you running?

My recent interactions with Chase Travel have been disappointing. On multiple occasions, including August 19, 2025, I contacted support to cancel a flight and request documentation. The supervisor I spoke with refused to assist or provide a call reference number, citing vague policies without explanation. This lack of transparency and unwillingness to help made it impossible to document the conversation properly.

I had a 21.24% interest rate with continually good credit scores. I also paid my balance in full every month for years. Now they say my rate is lower than other people so they must raise it to 26.74%! I never heard of anything so silly! They're punishing me for no reason other than greed along with assuming I wouldn't notice! Sure I would never pay interest due to always paying the balance. However it's a personal insult to my intelligence. I refuse to use their credit card anymore!

They don't really care about you. You are just transactional. I have great credit and they wouldn't work me on the 26.99 interest rate so I closed the account and left. My wife and I travel a lot so I was thinking of upgrading to another one of their credit cards for travel but I will be going somewhere else.

A fraudster got my credit card info on my Chase Freedom card (ending **) AND Chase Marriott card (ending **) and made three charges at Booking.com. Chase alerted me by e-mail of potential fraud on June 14. The first two amounts were $2,816.31 and $1,515.75. Card 7510 was canceled. A new card was received in a week. Issue resolved. On June 15 a charge of $1,663.61 was made at booking.com at the 8896 card. Rather than click "no" that I did not recognize the charge I called Chase.

I had conversed with a friend about getting a credit card through Chase a couple of weeks ago, because I was interested in its perks. I usually don’t answer the phone unless it is someone I know, but I just had a lady with Chase call me and then proceed to hang up on me after asking me how my day was today. My response of “good” was the last thing that was exchanged between the two of us throughout our 23 second phone call. I’m not entirely sure what the overall customer service is like at Chase but this was a rude and off-putting encounter that really makes me wary about banking with them.

This credit card company is selling your information and sending out fraudulent links to get you refer your friends to their Ponzi circus 🎪.. I see why the NFL and the NBA have cut ties with advertising with these crooks..

Been using Chase for years. I have two cards. They neglected to send me a bill for November 24, it went on paid in December. Should have been carried over to January so we would see it. It wasn't it wasn't carried over until somewhere between June 24th and July 24th then in the interim was reported to the credit reporting agencies and they dropped my credit score from over $800 to $670. These people are incompetent. This was all over $46.

The worst company I’ve ever experienced. With everything in me I'm telling you not to consider Chase Bank. The $100 annual fee and potential 18% interest rate I paid twice was worthless. My other credit cards are 1.3% interest but I did this for the points. I melted my mind trying to recover my points for over 10 hours collectively over the span of a year. They transferred me multiple times to a dead line and beat around the bush on the same problem I continually called about. There is record of them confirming they canceled my account and I was still receiving e mails about my account being active.

Beware! Chase recently allowed a scammer to have a 20k credit card in my name! I had CreditWise which notified me! CHASE didn't! I had to call and let them know that they did this! Then after closing the fraud acct., I asked for new cards for my legitimate account to be sent to me with new numbers. I thought I'd be protected this way! I verified my address and was issued Id get new cards! They sent the replacement cards to the wrong address!! The people were honest and tracked me down! I cancelled all my Chase cards today! I talked to outsourced staffers in other countries several times. I think perhaps Chase outsourcing is where my information was stolen! The customer service and the feeling I'm protected by Chase is gone! Go to a credit union! Much safer!

First of all, anytime you contact them, you will have to deal with someone who doesn't speak clear English. I contacted them a few months ago to dispute a charge. It was a charge from BJ's Wholesale Club. Originally, I joined for a 1 year membership a discounted rate. When the year was over, I didn't want to renew. They booked my credit card for the full amount, without my authorization. I initiated a dispute with Chase and contacted BJ's. Finally, it appeared that it was resolved. 3 months later, it appeared on my statement again, without my authorization. I contacted CHASE and they put me through 3 hours of aggravation, only to tell me that they can't remove the charge for $63.98 and that I have to pay it. Nothing I said would help resolve it. I don't have a BJ's membership, but I have to pay CHASE the amount that BJ's billed me.

Am so surprised at how the level of service has hit rock bottom with Chase. I had been a customer since 1978. Several years ago I ordered a new credit card because my old one was tattered. Still functional, but I thought I should get a new one. While not necessary, they did send it special delivery so I received it the very next day. Fast forward to now. I called Friday for a new credit card and was told that it would take 5-7 days. I explained that I needed it expedited because I was in an auto accident and needed to rent a car immediately. She said okay. Here it is Monday. Still haven't received it. I called and was informed that it would arrive tomorrow. That's 5 days. It was not expedited as promised. Even after my request with an explanation of the difficult situation I'm in. Surprised at their low level of service. Disappointed is an understatement.

I have used Chase credit card for 21 years. I made one late payment recently, one late payment in 21 years. They instantly raised my rate by 8 points. See ya Chase, already have a new card at my old rate. Hope it was worth disrespecting a 21-year loyal customer.

Chase Credit was great at first, had a good credit line, no issues, was with them for several years. Never missed payments, always in good standing. I prioritized this card. My mom passed away and I got behind on other company credit not affiliated with chase. And they closed my card based on that. Not the perfect payment history or low balances kept or anything to do with my account with them. There is no customer loyalty or care for their consumers. They drop you with no warning, just close your account. Even when you make sure you are taking care of them.

I would give them a zero if I could. They reduced all of my credit card limits without any warning. I had spoken to a representative that called me to update my information and then I went online to view my account and without any warning, they lowered all of my credit cards to bring them down to being within dollars of all being maxed out. I have been paying my credit cards on time and there was no reason for them to do this. This was nasty and deceitful and happened for no reason and without any warning. It will hurt my excellent credit score too as now I am nearly maxed out because of their deceitfulness. I do not recommend anyone getting a Chase credit card as these people are nasty and dirty.

So I recently got my Chase credit card line reduced due to me accidentally missing a payment. I have been with them for over 15 years. I'm also out of town on vacation when they decided to lower my credit limit. So if an emergency happens I couldn't depend on them.

Buyer beware on the 5% quarterly bonus as far as I am concerned they do not honor a transaction on the last day of the offer, I received some bull crap excuse why. I stated and made my case. Dealing with agents Veena, Gian, and Darren was a huge waste of time. As fast as I sent my case it was rubber-stamped . After years of doing business with Chase, This was a horrible experience. Have to argue on reward points that should have been credited on the final day of June 30th purchase that was clearly the last day of the 5% quarter for the merchant.

I wanted to get a SW credit card as their policies have changed and now SW is charging for luggage. The only card SW offers is through Chase. I have excellent credit and have a chase card but needed to get this SW card. It has been minimum 6 weeks of communication back and forth as to why they have not been able to get me a credit card. No one seems to have the authority to review the case if there is something missing. They say wait 7-10 days to get information by mail and then it takes more time to get this back to them. I was told to go to the bank finally and when I went to the bank they were told they could not help as this was the credit department that handled it.

Will never use Chase or suggest using them to anyone.

I have Chase card for over 10 years which I always paid off the balance every month. Last month, I want to travel and I saw on their website that if you book a ticket through their website that is over $600, you get get a reward for $100. I booked a ticket that cost me over a thousand dollars but to my surprise they failed to credit me the $100. They started giving me a lot of run around on the phone. I went to their branch by my house twice. Nobody was able to resolve this issue and credit me with the $100. I got tired of this nonsense and told them to close the account if they can't credit me with the $100 I saw on their website, they were trying to offer me $25 to keep the account open. This company is full of nonsense to make money from customers. It seems they can't even add things together to make sense.

I recently applied for a specific Chase credit card, but was surprised to receive a completely different one than expected. When I contacted customer service, they acknowledged the mistake and apologized, but unfortunately, they were unable to resolve the issue. I ultimately had to close the account and was told I would need to reapply to get the card I originally wanted. The entire experience felt frustrating and left me with the impression that the process was not handled with the level of professionalism or clarity I had hoped for. For those considering applying, I recommend to STAY AWAY!!!! DO NOT BE A CHASE VICTIM!!!!

Zero starts. They are incapable of keeping you safe. Got hacked yet again this morning. They like to blame you, get some weird joy making you feel bad. This is not our fault, the hackers are clearly smarter and these credit card companies won’t spend an additional dime to keep us safe. It’s all about their abject greed, their bottom line, and not a care about keeping customer’s information safe. Great job losers.

Applied twice for the Chase CC and both times received the letter that they thought it was fraudulent. Called to confirm it wasn’t and I have around a 820 credit score. Was told by a barely speaking English person that it would be sent out. Never received and the last time they couldn’t even send me a confirmation code to my cell phone. I’ll stay with my Discover Cards and their better service!!!

I was charged for $116 dollars for gas at an Exxon circle K. Called Chase and was advised to go to merchant. Since I didn’t make the purchase obviously I would not have a receipt, I called Exxon’s main office. I spoke with a rep named Jean, who told me that he would check into it and get me a copy of the receipt and that he would send it email in about two weeks. I waited. I never heard from him. I called back. I got the same rep. His name is GENE. He told me that he never requested it so then said that he would do it right away and to check back in a week. I check back after a week and a half and stayed on the phone with him because he still didn’t have the receipt. He said hold on. It went on for several minutes like 30 minutes. He was unable to get the receipt. Said to call back the next day.

I was denied the United Explorer by Chase. Called the Chase Credit Card Customer service today afternoon, spoke to customer care team, one Mr. **, who listened to my concern and transferred me over to under writer, Ms ** who immediately took notes and transferred me over to Ms ** who sprung into action and got my good name cleared because of suspected fraud. All in a matter of less than an hour and the Explorer card is in the mail. Team Chase Credit Card, you cleared my name and Made My Memorial Day Weekend, even more Memorable❣️ SalaamNamaste.🙏🏻

I’ve had a Chase credit card for over a decade. I just received a letter threatening to lower my credit limit because I’m not using the card often enough. I always pay my balance in full and make sure to periodically use the card to avoid cancellation for inactivity. I also have excellent credit. Having this greedy, unscrupulous company threaten to damage my credit rating makes me hate the company and regret doing any kind of business with them. If it wouldn’t hurt my credit to do so, I’d cancel my card immediately. This company has no shame and doesn’t care about their customers at all.

The Chase / Slate Credit Card is stating that the reason the mail in payments are being processed later & later (Upwards of 2 weeks) is due to the US Postal Service yet I NEVER receive my statements late. So is Chase / Slate holding payments & thus applying late fees due to some greedy strategy on their part?? And the phone reps you have to contact are located in Asia. Another globalist company outsourcing jobs.

Paid my credit card off and the funds left my bank account, showed the card was paid off in the chase app as well. Available credit appeared to still be zero. So I called them and asked them why. Apparently I made the payment at the beginning of last week of the month and the payment won't be released till the first of next month. How does that make any sense? Never have I ever had a credit card say it's paid off and then be blocked from using it. Anyways, credit card is getting canceled.

I’ve been a loyal Chase Sapphire Reserve cardholder for over a decade, and it’s unfortunate that it took one bad experience to end it all. While Chase was always prompt in collecting payments, when I truly needed their support for a legitimate issue, they completely let me down. I purchased upgraded seats for a Qatar Airways flight a week before departure. When I arrived at the airport, I was given different seats — Not what I paid for. I have all the receipts and proof of the upgrade. Qatar customer service even acknowledged the issue and advised me to initiate a chargeback, saying it should be straightforward. But instead of standing by me, Chase told me they couldn’t help because I still took the flight. The problem wasn’t the flight itself — I was the seat upgrade that was never honored.

I thought that my Chase credit card would be great! Wow, was I wrong! I am bedridden so I need to order things online. Mostly from Amazon. But every time I make a deposit it is put on hold from Chase! They have verified many times that it is ME using my own card!; But this is the seventh time that I had to call the fraud and abuse number to have them unblock my own card! I asked to speak to a manager but wasn't connected. I asked the Chase agent today if there is anyway to prevent this from happening again. She said that she couldn't promise me that but all she could do is unfreeze my card today. This is absolutely ridiculous that I have to go thru this every time I make a deposit. I cannot speak to anyone that will permanently help me with this issue. If this happens one more time I'm going to cancel my card!

Worst company ever with the worst customer service ever. They allowed a company called national roadside to fraudulently take $452.36 for me for a services that I never received. Then when I reported it to them and sent in all the evidence that they needed they still cited with the merchant and did not give me back my money. Just recently they allowed someone in California to use my card at a DMV for $540 even though I live in Florida.

I have had three different Chase cards for about 15 years. I just got remarried and I am trying to change my name with Chase. I also changed my name with Discover and with my bank and the bank credit cards. Chase claims that they will send you an email that you can use to upload the documentation that they need to change your name. This email takes an absurd 24 hours to arrive. When I got the first email the phone number associated with it which was supposed to help me get into my Name change website account had somebody else's phone number entirely. Somebody who lives 2000 miles away from me. This is deeply suspicious and deeply distressing. When I called to say I can't use this email with a perfect stranger's number in it, I was told oh don't worry about it the last person just forgot to clear her screen before she sent you the email I'll send you another one with the correct information right now.

Chase credit cards single handily destroyed my credit score. I have 3 cards with them. My credit limits were really high. Ones being 25k. These cards helped me out through the toughest thing I have ever been through. The loss of my wife. I went from 2 incomes to 1. These cards helped me live. I never missed a payment. My credit score was in the 700’s. This last January Chase cut all my credit limits taking the one that was 25k down to 7k. Just below what I owed. Guess what is a high influence to your credit score. Credit card balance. I went from my score being in the 700’s to 530.

This is for the freedom card -- do not book travel through Chase. Their limited flights are the worst available. 1 or 2 stops per. Bad! Found a non stop through the airline I have to use for same amount. Over all I have had excellent experience with chase and this card. One other stile issue the online statements are a bit hard to understand.

The worst customer service! I got the Chase Sapphire Reserve card specifically to reap the benefits from all my travel purchases. Wait until you actually use your points, and if you don't keep track of it, they subtract double from your statement. I had 119K points in the available balance, and transferred 9K to an airline, my available balance immediately reflected 110K balance. Then AFTER that, the purchases were made equal to 5k+ (11,439 points). However, my pending points balance had 9K missing. I called about the issue, and was told not to worry and that the remainder will post at the end of the statement. Once the statement ended, the missing points never posted.

It is so hard to make an online payment, yes I said payment. The hoops I have to jump through just to pay them is ridiculous. I'm guessing they make it that way to get more interest. Not one of my other cards including American Express is this difficult.

I do not recommend Chase Bank for any of your credit card needs. I have only been a new customer for a month and have already had issues. I will be cancelling my card with them as it is highly disappointing how bad their customer service skills are. My first issue is I signed up through the credit karma app and it told me there was a welcome bonus when spending 500 dollars. I waited until my next statement came since I had spent the 500, I knew it most likely wouldn’t appear until the next statement which was fine.

Chase credit card portion of company has zero customer service and even less common sense. Please train your customer service employees Chase! Very frustrated with how you treat customers. Do better Chase!

I originally applied for this card thinking it was an Amazon card which I come to realize after receiving it that it was a Chase card. On my first purchase I tried what they called a 3 equal payment plan. To my understanding they allowed you to make 3 payments to pay your purchase of with minimal interest charge WRONG!. After trying this and ending up with the a balance equal to the original purchase price, I felt I was being deceived. I tried to up my amount of the monthly payment to see if that would help NOPE! I felt the only way out was to pay to total amount to be rid of these people. Needless to say I've filled this chase card and have not used it, good riddance to bad rubbish.

They issued me a credit card. Even mailed it to me but then closed the account the same day. Why did they issue it to me in the first place. Reason was too many inquiries on my excellent credit report.

I applied for a second Southwest credit card, as per the recommendation of the customer service people. I have excellent credit score, make 500K, I was not approved! I appealed and was told that I have to cancel the existing southwest card before applying for a second card. Why won’t the customer service tell me this in the first place? Pure arrogance and snobbishness! I am cancelling my chase card now!

Absolutely the WORST credit card with deceiving and deceptive practice. Made a payment and they marked me 30 days late. Filed a dispute and they corrected the rating. 2 months later they put the late back on. Opened another dispute and regardless of the documents I sent with proof they actually corrected it the first time and with payment info they still refuse to correct it again. Tanked my score 90 pts and the message says it will go away in 7 years. What the hell kind of company are they. I’ve had that card for 10 years, they screw up and it’s going to hit my credit for 7 years. On top of it I have had accounts since it’s been Washington mutual. This company is a bunch of crap from banking to credit cards.

I had a frustrating experience with Chase Credit Card and would not recommend it. My account was double-charged for a software purchase from Apple, forcing me to dispute the charge. Chase took over two weeks to cancel the dispute, during which Apple red-flagged my card, causing unnecessary issues. To make matters worse, I had to order a new card, and despite waiting over 10 days, it still hasn’t arrived. As a single mother relying on one credit card, this delay has caused major inconvenience, making payments difficult. Most banks replace credit cards overnight, but Chase offered no urgency or assistance. Their lack of responsiveness and failure to provide a basic service like a timely card replacement is unacceptable. If you want reliable customer support, look elsewhere—Chase does not prioritize its customers.

I applied IHG Card and it was with Chase Bank. I have very good credit and submitted the application via online. Then, they contact me via my old Chase credit card account which was closed couple years ago. Took long time to authenticate me and then asked me to send additional info such as copy of driver license. After submitting all the info, few days later I received an email that I have a letter in my old Chase account. When I went in, there is no letter or any notification. I thought they might send via mail so I waited... nothing. Then, after several weeks, I check the Chase account and saw a letter that they declined it because they suspect that someone might using my identity to apply for the application.

I found out that my card was closed due to filing of disputes. When I contacted Chase they stated it was in regards to violation of policy. When I asked what type of violation they said potential fraud. I stated to them I had proof and documentation of every issue filed and they agreed with chargeback in my favor. I won every one of them. I filed maybe 5 in a year. My credit score was excellent and while I had other cards and filed a dispute every once in a while they understood and never took action to close my account.

Horrible customer service! Have had to repeatedly contact Chase customer service and each time they are rude, don't listen, condescending, and are more interested in saying their script than being expedient in their service. Absolutely horrible! Not a US based customer service. They are based in India, it seems, as they all have the same accent and are very argumentative. A simple request takes 3 people (each of whom start all over with your identification and situation) and 45 minutes of time, if not more. Run away from Chase!!

I am appalled at the experience I just had with applying for a Southwest Chase credit card. The marketing on the site said I would save $200 on the airline ticket price "Today". I applied and was approved but was not provided the 16-digit credit card number and was then told I had to wait for the physical card to be received in the mail. I spoke with 3 customer service reps and a supervisor and was not able to use my newly approved card. This was complete FALSE ADVERTISING! I cancelled the card.

Ridiculous late fee charge. This is a credit card I didn't use much and forgot to pay a $73.00 bill (apparently I signed up for paperless without knowing it, since I receive no paper bill). They charged me a $35 late fee, almost 50% of what I owed. Almost criminal, I canceled the card.

This company is completely incompetent. Their “fraud, application, customer service, everything” is directed to call centers overseas. No one can figure anything out, there is no accountability and checks and balances. I have a visa Prime card and applied for a business card. They ran my credit and sent me a letter claiming fraud with a number to Chase to confirm it is not. I called, confirmed everything, uploaded all business documents and received the same letter. Did these steps on four occasions, and received the same letter four times. I’ve requested to speak to a supervisor and I get “disconnected” or told they’re busy and to call back, or just put on hold indefinitely.

Chase is a HORRIBLE CREDIT CARD and I'm about to share why. I had excellent credit--A 790 score when I got my three Chase credit cards. I have never had a late-pay, always keep up with my bills and thought things were going well. I experienced a lay-off and it took some time for me to get another job, but I kept my bills paid and updated. I got a job and have started paying my cards down. Yes, I accrued some additional debt, but nothing that can't be paid off in a couple of years. I got a notice today that Chase had lowered all of my credit limits to practically what I owe. Not only does this impact my business travel capabilities, it SEVERELY impacted my credit score, causing all of my OTHER accounts to lower their limits as well.

I was Pre-approved for a credit card with 0 APR for 18 months, after accepting the offer, I found it is 28% APR. This is a scam, I am thinking about moving to another bank, many of them are more honest. Credit card offer of pre approved 0 APR for 18 months is scam.

Wish I could leave a zero-star review. I had a dispute with an IHG hotel that I did not stay at because the room was filthy. Filed a dispute and Chase was zero help. Despite sending all my phone records, pictures, copies of emails I sent to the hotel that were never responded to by management, and other evidence that I didn't stay at this filthy hotel, Chase denied my dispute twice. This went on for 5 months of back and forth until I got a second denial. A manager at Chase finally offered me a $100 credit to my account. Sounds nice until I realized they used 500 of my IHG points to issue the credit. I've canceled the card. Also, the Holiday Inn Express in Gulf Shores, Alabama, is filthy. Absolutely the worst credit card support ever.

I was nervous and embarrassed about my credit card account, but I never had a situation like this, AXELL helped me so much, very informative and he assure me that I would get the help I needed, I did once again Axell, I hung up out of joy of your help. My worst feeling was not doing their survey after the call. I hope you see this and once again, thank you very much!! Keep doing a great job. We need more service like yours.

I have a Chase Freedom card witch I have not used recently. I called customer no service to inform them I was going to make a large purchase at a specific store and I wanted to make sure there was no problems. I was assured by their agent that there were no restrictions on my card and everything would go thru. Of course my card was declined in front of my business associates despite having a zero balance. Eventually after repeated tries it was accepted.

I have been a customer for 15 years and have three credit cards with Chase. My credit scores are all in the high 700's range. I keep all of my credit cards under 30 percent usage and this is the second time Chase reduced my credit limit on all three cards to make them almost maxed out. They said that I have too many open accounts. I will pay them off and never use their cards again. It's like they purposely try to sabotage your credit score. This company does not deserve my business.

I am very saddened to have to write this review but unfortunately I need to let others be aware of what could potentially happen to them. The honest truth is that Chase cares zero about its customers, I had a very bad situation and thought my financial institution would have my back but I was very wrong. I reserved a rental car for my husband to pickup in December. Unfortunately I did not discuss the rate with him because normally I didn’t have to and I didn’t think I needed to especially since the company site states that once the reservation is confirmed the rates are locked.

I had a Chase credit for many years. I always paid my balance every month. And I have a very good credit score. Chase had always been very good about having my back on disputes as I did not file disputes frivolously. My problem with Chase credit card is transactions not showing up on my transaction report. I had a $100 hold on a propane tank ordered through Walmart that they canceled. No record at all of it! I had a refund that I wait and waited to see that didn't post to my transaction report.

35 yrs with Chase. Problems w Walmart. Using Chase Visa. I can't get help to find or resolve credit from Walmart, used 2b B, now a D minus. Complained to NY HW. Their Customer complaint, rude, Also uncooperative. I need credit. I am finished with Chase Visa, Have to decide if I stop using MC and close my checking account. Individuals care nothing about respect, service, retraining customers. I give them an F.

Had their credit card for 10 years. Never missed a single payment. Then I changed my bank and set up a new payment from a savings account. They coded it for checking instead and payment got rejected. As soon as I found out, I called my bank and was notified about the coding issue. Called Chase immediately and made payment from a checking account this time. They still closed my credit card account and will not reopen it. So easy for them to have verified my account and routing number was correct and that the funds were present. They still took the most ridiculously high handed route and will not back down.

I called about a fraudulent charge on my business card and was told the charge could not be reversed and to get a new card. After thinking about it I just didn't understand how I was liable. Other cards I have have never done this before. I called back another number and was then told they could reverse it. Very disconcerting that I was told the first time I was responsible.

After being a customer with for around 13 and half years, Chase suddenly closed my account on Christmas Eve without explanation. I owed barely more than 600 dollars and had no payments due until January. It is outrageous. I am reminded of the boss from Christmas Vacation who decided to cut out the Christmas bonuses.

I have gotten good customer service for yrs, from Chase visa. But last few months have been a nightmare. Seems like they outsourced customer service and everyone claims not be responsible, after being transferred 3 times no one was responsible. Let that sink in - they have access to your line of credit and are not responsible, and I agree - Chase Visa is Not responsible & I do not recommend them. I cancelled my card.

Chase is partaking in false advertising under Section 12 of the FTC Act. You advertise a Pay Over Time option for select purchase that comes with 0% Interest, yet after enrolling, you then charge "Monthly Fees" for each enrollment. This is a direct violation of the FTC Act as Chase is intentionally lying about the 0% interest with the enrollment of the Pay Over Time, as Chase advertises no interest, yet upon enrollment they simply redefine interest as a "Monthly Fee." Not only that, Chase does not inform customers of the fees until after they enroll.

The Amazon Prime Visa card has great features, especially if you use Prime Day Delivery (5% credit).

Their Business Ink card is USELESS. They will put every payment you make on hold for a minimum of 10 days so that your available balance won't refresh, making the card stay maxed out so it's impossible to utilize the card for recurring business expenses. I can't prove it, but I'm almost certain they do this to try and prevent you from spending enough to reach the promotions they offer for spending levels in the first three months. I've called customer support multiple times about the issue, and they either genuinely don't know what's going on or are pretending not to know, either of which is concerning.

I paid balance 26th November.. Today is 2nd December.. But, the balance is not cleared. That's why I couldn't use the card during Thanksgiving holiday.. Terrible card!!! I missed so much plan and stocks.

I’ve been a card member since 2018. I’ve never really had any problems. Recently I lost my drivers license and when I went to make a payment I was told I couldn’t because I didn’t have my DL. I don’t have a bank so cash is the only way. I find that hilarious that I need proof to give them money. So the harassing phone calls are annoying. I tried to pay you. Decline.

I was approved for a Chase Visa.. and canceled it the same day I got it.. I have outstanding credit 25 years working at the same place.. and y'all can't give me more than a 500 limit.. When they do a request to up that.. apparently that's a second card approval.. Now I have no card.. and I don't need Chase..

I have had the worst experience as a Chase credit card customer. They reward personal data phishing scams over loyal customers. Exemplary credit, balances always paid in full, 8+ years as a customer and then dropped in minutes after being victim to a fraud scam while traveling. They keep sending letters and offers encouraging me to reapply for a card, and each time I have, it's issued and then canceled with 2-3 business days. Maddening.

For almost an entire year I was not mailed a paper statement nor was I receiving emails stating there was charges on interest until one email decides to show stating I am delinquent and will go into collections. I had to pay a large amount in interest. Paid in full and card was closed.. Thought this was a done deal- it didn’t end there. 2 months later I see another email stating I had more charges with an overdue balance with interest. Livid! I have never dealt with such issues on receiving any of my bills from my American Express. I do not recommend Chase card services.

I had one charge of 238 dollars on a 5000 available. They charged me 48.23 interest on 238 dollars and the minimum payment was 41 dollars. If this isn't predatory lending I don't know what is. I paid off and closed the account the next day. NEVER USE CHASE.

Terrible, horrible service for applying for a new card. My credit rating is quite high and they denied me anyway. Do NOT apply for a card here. They said there were too many inquiries. The reason there were too many inquiries is that THEY had turned me down due to a mistake not of my making that they refused to correct or withdraw the application so that it didn't count as an inquiry.

My Chase credit card was hacked which I discovered looking at my statement. There were over 230 fraudulent charges including 150 from a single vendor which somehow slipped through Chase’s fraud detection algorithm. Because of their negligence in detecting the fraud and reversing charges in a timely manner I was charged almost $500 in interest charges. Dealing with Chase about this was a nightmare; I kept getting switched from one department to another, from one country to another; from one person to another; hung up on me multiple times etc. Basically they jerked me around and were never willing to even address my main complaint. I then filed a complaint with the CFPB which was a complete waste of time; they forwarded my complaint to Chase who denied everything. However because Chase responded, the CFPB claimed the case. I am debating whether to pursue the matter in Small Claims Court.

Chase credit cards are the worst. Apply to any other provider but not through Chase. They charge too much, have poor customer service and have closed accounts without reason. Very poor business plan. Chase is the worst.

I have a Marriott Chase credit card and about a year ago or so I made a $5000 payment one month and on the next month I made the minimum, amount payment. My credit limit was $25000 and I had made the $5000 payment because I was coming close to 30% debt/credit ratio and I try to keep that ratio under 20% or at 0% at all times. However, after I made the minimum payment amount, Chase, arbitrarily, decided to lower my credit limit from $25000 to $9400. Which put my debt to credit ratio high and ultimately lowered my credit rating. Their reasoning was that I wasn’t making significant payments to lower my debt. Interesting, because I wasn’t above 30% usage and I always paid on time. This infuriated me and I thought about canceling but decided that would add to the problem. Now because of that experience, I pay the balance statement or keep a zero balance.

Hubby and I moved from PNC to Chase because of the incentives they offered, and based on changes we needed to make. We experienced notable incompetence in the branch, and then the same type of "lack of attention to detail" from phone support, and online portal support. They somehow failed to get us our Ink credit cards (for two of our companies!), and had to re-order them, but THEY DID NOT START THE QUALIFYING PURCHASE BONUS OF $750 over!!!! What a scam!!!! Not only did the branch make a few critical mistakes in details, we never received our cards, and when we finally did...after many hours on the phone and online support, we were not able to log into our accounts because the login info was not working.

I Called yesterday night. I was trying to reset my password online. Couldn't reset it because I have a different carrier. All the person did was read security questions I never set up. Hard to believe these people get paid for answer phones. He sound like he was pranking me instead of helping with anything. Total idiots.

Customer service is really terrible. I was calling to inquire about the mobile settings as I had difficulty accessing compared to my checking account I have with Chase for over a decade. The customer service representative was not hearing my question as direct as I was about confirming my view. Instead of being helpful she continued to repeating herself of how there is nothing she could do about the settings. But I was asking if she could confirm my transaction because it looked off…. I don’t know how that was getting misinterpreted. I have never been late and I always pay my bills monthly.

I opened a credit card account with zero percent on balance transfer. My first statement had $48 interest charge. I paid my balance off the following month and closed the account. Then I got a bill for $22 for interest accrued although the balance was paid in full. Called customer service and got no relief. I believe their process is unfair and will never use Chase again.

Don't get this card! Worse customer service I've ever had with a credit card company. I pay this card off every month. I paid the balance off BEFORE the due date and they put a hold on my card with a zero balance funds to clear. This is after they sent a notice of payment received with a zero balance. This card SUCKS!

This is the worst bank ever. DO NOT USE THIS BANK. I used the CC to made $13600 payment for personal use. I started to pay the card monthly and more than the minimum due payment. They charge me interest for $351.85 for every month. It is a scam!!! Do not fall for it. They are scammers.. I called to speak to a manager however manager didn't even answer the call. Again DO NOT USE Chase bank at all!!!

Reading reviews, Chase is known to side with merchant and NOT their client, the consumer in transaction disputes. Do not get this card! I had a valid transaction dispute earlier this year that was denied by Chase with zero explanation or phone call to me. I have had many credit cards with their competitors AMEX DISCOVER and CITI in my lifetime and on the rare occasion I have a transaction dispute, my credit card company has always sided with me. Chase was the first time that my own credit card company sided with the thief who provided subpar services that resulted in costly repairs. I spent $200+ on car mechanic services just for the car mechanic to mis-install and misplace my bbs center cap costing me another $220 to replace. Because Chase did not rule in my favor, I am no longer interested in being a customer and have closed my account effective immediately. I have also informed everyone I know to never use Chase services.

Worst of the worst, would not recommend. Chase randomly put a false past due amount to all three credit bureaus even though I have not missed a payment in over a year. Unethical credit reporting. Steer clear of this company.

Chase Credit Card customer service representatives gave me erroneous information on three separate occasions causing a $95 charge to double and resulting in a detrimental impact on my credit score. I called Chase customer service in February 2024 to ask if a $95 annual fee could be discharged. I had not used any of the benefits or services that this fee supposedly provided as I had lost my job the previous September and was still trying to get my finances sorted.

Applied for a card with excellent chance of approval and was denied. I do not base my star rating on the denial itself. I have an 833 credit score across multiple credit platforms. I was applying with no specific number for acceptance. I do not even need the card. I was going to use it with over 7k in purchases within the first week. I was told within 7 to 10 business days I can check my mail for the reason why. OK Chase. I will never do business with you again. My last account closed has over 52000 in the account.

Wish you were there for me. Your disputes department made me pay for the order that was installed wrong. I paid $512 payment for no reason. I don't feel safe to use this card anymore So I don't think I'll be using this card in the future. If my purchase not protected by Chase card then I don't need this card. Check my records. I use to use this card everyday for decades and always paid in full every month. Thank your dispute department for nothing. You know that doesn’t have a physical address and that company didn't come back and correct the problem and had to pay again to get it done correct. You suck!!

Go with another Credit card other than Chase. This is the worst credit card company ever!! They lie about the rewards and getting them through email is a hassle...especially if it goes to your junk folder. They say they sent it in my email. I never received it in my inbox, junk mail or spam folder. I would think twice about going with this Chase Credit Company. I definitely won't recommend them ever!!!

Worst customer service ever. I disputed charges as fraudulent on my credit card. The fraudulent charges were from T-Mobile and T-Mobile admitted it was fraud on their part. At one point I had both Chase and T-Mobile on the line with T-Mobile trying to explain to Chase that it was fraud and that I didn’t owe that money. After three appeals Chase, found no evidence of fraud and refused to contest the charges. This cost me $770. One of their customer service reps actually mocked me. I am currently looking into a new credit card because I refuse to continue to do business with Chase. It was not only no help, It became part of the problem.

Run, don’t walk, from CHASE!!! This is a disappointing narrative. After decades with this group, I was finally dumped by their dispute group for over $550 in fraud charged to my card. They want a “receipt” for something I never received. And the weird thing is, I have in writing from the merchant an admission of the fraud charges with a promise to reimburse. Of course, the reimbursement never came. If I could reach out to the world, it would be to say what a bunch of lying dogs the entire dispute resolution group is at Chase. They should be investigated for fraud and abuse and shut down. Thank God for American Express.

The Chase Credit Card Customer Service is so geared toward the Merchant rather than the Consumer. They are rude and make it so difficult to log a dispute. I will not renew my Credit Card and pay the $95 fee any longer!!

I called customer service to help with paying my credit card balance on my amazon prime card. I was transferred 9 times with a matter of being on the phone for over an hour. No one seems to know how to actually help nor care to help resolve an issue. As they were putting me on hold to "try to fix the issue" that is when I would just get transferred to another person and have to retell the entire situation again just for them not to be able to help me. I talked to 9 different people of different departments and ranks and still did not get a resolution. This has been the worst customer service I have ever dealt with.

We got the Bonvoy Marriot Boundless card and did not receive the 250 e card. This was part of the promotion that was offered. Called the number to complain and was told we did not qualify for this part of the promotion and when we asked why they could not give us a reason. We were qualified for the card within a minute. We have to spend 3000.00 to get 3 free nights with this card which we understood but when we agreed to the card the e card was part of this promotion. My phone number is ** if you need more information. I uploaded the image that we used to get the credit card. We were under the understanding that we would get 3 night plus points after spending 3000.00 and also the 250.00 e card. We are very disappointed in the service and customer service during this transaction.

Please tell me why if I have fraud activity on my account and report it…. They will cancel your card…NOT issue a temporary and you will have to wait 10 business days or more to receive the new one… What are people supposed to do for DAYS with no access to their funds. The absolute WORST choice I’ve ever made was switching to Chase bank.

Chase is a great bank, with great products. They need to know how rude / and stupid the phone customer service is / as are the managers. The two women I spoke to today were just terrible. I have never in my life had this type of bad experience. Apparently the women make the decisions on the phone as to who can, and can not file a dispute. They lack knowledge on benefits and are unprofessional.

I love Chase because they have the option for rapid rewards with southwest… However whenever I try to confirm a purchase the person that answers the phone is always rude and demanding. If you don’t have to call them they are great.

I recently had a frustrating experience with the Chase Freedom credit card dispute department. After discovering that my card had been compromised, I reached out for assistance, only to be met with a lack of support. They demanded supporting documents for a transaction I didn't authorize, which is impossible to provide when a skimmer is involved.

I am very disappointed with the customer service. I have had to call 10 times, and each time they say they will resolve the issue, but nothing changes. When I call again, a different agent gives me a different answer.

1- You can NOT put any daily spending limit on your Chase credit Card, then You can see surprises coming in big amount from scammers!

I traveled to Africa in May and before that I called Chase customer service to give my travel dates. I was told that I did not need to report my dates I could use my card overseas at any time. Once trying to pay for my hotel in Cape town my card was declined. Very embarrassing. I tried using again for a day trip and it was declined and locked. Thank God I was having my BOA card and Citibank with me, otherwise I would have been in a different continent and penniless. Hats out to Citibank. Never fail me. Chase explained that there are a lot of scams in Africa. So it can be used everywhere but Africa? Not really. I was declined at Walmart last week. The reason? They thought that it was a scam. The value of the purchase was $7.04. I didn’t receive a text, email or phone call. I was told that an email was sent. I check and didn’t see it. Based on my experience keep away from this unreadable card. I do not recommend it.

They said they would report my payment to Bureaus if I paid early and instead reported I was over limit. Terrible mistake and then stated it would be reported next day and still not reported. Beware!!

They will punish you for paying your credit card on time and paying off your debts. If you pay your debts down they will lower your limit, so you are always maxed out. If you have a $5k limit and have a $4k balance, then you pay it down to $1k, they will reduce your limit to $1,200. So now you are maxed out again on this credit line. It is a way for them to punish those who are good borrows, even if you never miss a payment they will run this on you. They do not care about you, you can raise this to their customer support but they don't care. Chase is the worst company to do business with. Another big corporation who does not care about people. You're a number to them, a resource, nothing more. Pay your debt down to the lowest point, never use the card again and never send another payment.

Chase is not an honest company. I applied for credit card thinking I was getting certain benefits. Only to find out after submitting the application that the benefits weren’t as advertised. I called chase customer immediately after submitting my app. They had not even processed my application yet, to stop the application process and they said that they had to process it. I didn’t want them to waste time running my credit. They’re so greedy and misleading.

My Chase Customer Service experience is very disappointing. On 7/1/2024 I spoke with Sam (the Chase CS representative). The way he communicated was very rough and unpleasant. He also refused to investigate the issue I was calling about. I requested my case is escalated to the Department Supervisor. A few minutes later I’m connected with Linda - Account Supervisor. The Supervisor is not trying to solve the problem as well. After requesting the further escalation of my case Linda refused and hung up on me. WOW!!! Thank you for reading.

Chase lowered my credit limit from 4000 to 2000. Never missed a payment with them. Always pay. Paid it off so the month that they reduced my limit, my credit utilization rate was very high. They hurt my credit.

Do not open credit cards with Chase. After I made a significant payment on two credit cards that I have they lowered my credit limit to the new current balanced so now I have not many any improvement to me credit score, lost 6000 dollars of credit and did not decrease my utilization at all. This feels like retribution for paying a significant payment. After being transferred to four different departments they kept telling me that the balance was too high. Funny its actually significantly lower and how convenient to lower my credit limit to my new balanced. Once these are paid off I will never use them again.

I received my Chase united explorer credit card. When I applied on United airlines they stated I will get 50,000 bonus miles. Once I received it they never gave the bonus miles. Also they tried to open another credit card in my name. Lastly even though they have my phone number listed they could never verify me using the cell number. Their Customer service is in the toilet.

Unfortunately I am rating this credit card as less than 1, from beginning to end. Customer Service has been a closed door upfront, as well as trying to recover from a hardship in my life. As with other Credit Cards I was able to set up a short term recovery to get back on my feet. With Chase not at all, they immediately suspended my account on not making minimum after first month, then closed my account even with two payments I was able to make in two months and going into third month they said I could get my account current by paying the remaining minimum balance by June 28th. Not so. They completely closed my account for not using card, and did not stand by their written communication.

One star review only because I can't give them a zero or a negative. I can't tell you how many times I have been hung up on by supervisors. They say they will escalate it, but never a phone call to me.

Attempting to log into Chase Bank credit card accounts online WILL be a Nightmare. It all began in 2021. During Log In, you will frequently receive a message to receive a phone call with a 6-digit code. But when you answer the phone and press # to get the code, the # is not recognized. If, after 8 tries, you finally get a code, the next screen will tell you to call in to confirm your identity. Then you have to vent your frustrations with the customer service representatives and get another code in order to access your first online account.

Years ago they had good customer service. Now, they just read from a script and apologize for screwing you over. Took a cab ride in Lisbon and didn’t know that the cab drivers would give you a receipt for one amount and charge your credit card for hundreds more. See attached images. The receipt (12.85 Euro) date and time is the exact date and time that my card was swiped for $138.69. I was already denied once and am still not allowed to submit this obvious proof until the “investigation” is done. Now, I start every call to Chase (trying to resolve this) by telling them that I don’t care if they apologize, just do the right thing.

Avoid this platform. They deduct an amount from my account for initial investment. When I tried to withdraw, it failed. Be careful as they continue to deduct from this account without your consent. Special regards directly to: ** who eventually came to my rescue to retrieve back my deposits and missing assets.

If I could give 0 stars, I would. WORST credit card company and WORST customer service I’ve ever had the chance of interacting with. Save yourself the trouble and NEVER go with CHASE! Every month I have to call and try to have my insurance payment go through, and every month they lock my account for no reason. I’ve asked to speak with the supervisor multiple times. They have delayed my health care and wasted hours of my time on the phone trying to verify my identity.

I have had Chase Bank since 2008. I've had almost perfect payment history in the 16 years I've been a customer. I have 100% payment history on my credit report and my credit is 760, which is considered excellent. All three credit bureaus is over 700 and I make $80,000 a year. I have unexpected expenses with my car and I requested a credit increase. I got denied due to my student loans. This is unacceptable. It shows no loyalty from Chase who considers me a "valued customer."

Transferred my accumulated balance of over 5000.00 to another credit card company..because of their exorbitant fees..interest...Then you get an interest charge AFTER the balance is transferred.. then their outsourced Customer service does nothing to give you a courtesy credit..even the U.S. Customer service...all they say is "is there something else I can help you with"... Really..

I have come into a hard time with my house being broken into-I did a balance transfer and had to make a purchase. Make sure you realize when you have a balance transfer even if you send over the amount to pay of recent purchases-IT WILL NOT GO TO THAT AND WILL CHARGE YOU INTEREST-the company will not help and they are the most uncaring people at the bank I have dealt with in over 20 years-pretty sad this is how they treat customers.

Chase CC is not a good fit for businesses due to their arbitrary ways of holding payments for "review" for a full week, regardless of abundant funds for payment. This in turn will hamstring some operations of a business that has traveling employees who depend on the company cc for day to day operations. I DO NOT recommend using Chase cc for a business.

Chase is the worst credit card I have had. I've tried for 3 months to get a reoccurring charge issue resolved. I get transferred from person to person, I get assured it is resolved, but it isn't. I just tried to cancel the card, and was told that the charges may continue if I don't take it up with the dispute team prior to cancelling. Extremely frustrating.

I got the Chase Amazon Sig Visa card a couple years ago. I initially liked the 5% cash back since most of my shopping is done online. I had to return a $2000 electric scooter to them that I already collected and spent the 5% cash back. As I result my rewards balance was a negative $100 or so. They want me to pay back these rewards through further purchases in order for my rewards balance to get above $0 once again.

Trash customer service. I have never had a late fee, always pay my card in full every month. It’s the only credit card I use to pay for everything. There was no warning about cash advance fees, they didn’t bother showing them on my pending or anywhere, no notification. They just showed up on my bill. I deposited 350$ in account, they charged me 350$ in fees. Not even kidding. 100% fee, then when I called to figure out what happened, they made sure to tell me I was going to pay 29% interest on that fee.

Chase Bank Credit Cards are a bad choice, if you ask me. I see all these glowing reviews, and I have to think that they are AI generated. I was initially approved for a Chase Visa through Amazon, with a $4,000 credit limit. I used the card for 6 months, repeatedly running up the balance, then paying it off immediately. Usually when I do this, a credit card company will extend a credit increase. In the case of Chase, they downgraded my credit limit to $500 and gave vague, unsupported reasoning. My credit score is 780. I just paid off 2 mortgages and a truck loan. I earn $200,000 per year. What good is a $500 credit card? That's how much cash I carry with me.

Chase does not support its customers. They did not support a disputed charge I made with a nail salon. They also would not remove an interest charge which accrued because they locked me out of my account and couldn’t make the payment. I pay my bill in full each month.

I was assessed the annual fee on my British Airways Chase card in September of 2023. At the end of the year, I started getting alerts on a monthly basis that a $16.99 online charge was being made. It turned out it was a digital wallet charge made by a company we have never had a reationship with. It was fraud. Despite the Chase fraud department assuring me that the digital wallet connected to the charge was closed and no further charges could be made, it continued to be a problem. My card was canceled three times and new cards issued. I was unable to use the card for travel because each new fraudulent charge showed up just prior to a trip and I couldn't get a replacement card in time.

Chase did not protect us. Your money is not safe with them. We used my husband's Chase credit card to book a hotel through Agoda. Agoda showed us a rate of $200 a night while in Japan. We booked the hotel and stayed 3 nights to find out they charged us $900 a night. Grand total around $3000 for a 3-night stay. They will not refund the difference. This hotel has never shown to be $900 a night. When my husband disputed the charge Chase did not protect us. Look elsewhere when shopping for a card.

I have a Chase Prime Visa Signature Card. Been using it for quite a few years now. Have had no issues with it. Does as claimed. What I wanted to come on here is actually brag about how easy they made refund for me. I unfortunately and embarrassingly made a couple purchases off a site that (had I paid attention, would have known was a fake site trying to scam and steal) was obviously fake. I gave them my credit card info and made some purchases. When they failed to send any normal receipt with data, I reached out to find their phone number and email doesn't work, and the business address was an empty parking lot when I googled it. I checked their 'contact us page' and saw most of it was blank or had *insert text here* lines in the boxes where information should be. I reached out and contested the charges and was quickly refunded and am being sent a new card out ASAP. Excellent customer service.

On October 4th 2023 my wife and I were scammed into paying on an old credit card debt from over 15 years ago of hers, which was not even on her credit or we would have resolved it prior. The scammer named Carlos who said he was with Quantum Asset Management had all her personal information, social, account number, address etc. He started with an amount over 3000.00 plus additional court costs and also stating a process server was in route to serve us papers. So thinking this was a legitimate company we made an offer to settle as he stated that was an option. So settling at 2220.30 we paid him with a credit card. So after a little research about 3 hours worth we were scammed into paying over twice what the original debt was by this scammer who was using scare tactics.

Chase is no longer here to serve us -- the customer. They exist to usurp our money with interest rates at 29.9% and policies that dictate how we, the customer, should behave. Not that I care, but Chase just closed one of my three credit card accounts and sent me a letter of reprimand for my "bad behavior". Now they are spamming my mailbox with ads. When I called to get the spamming to stop I was supposed to be transferred at the end of my call to a survey to rate my experience. The sly customer service rep conveniently put my call on hold, instead of threading me to the survey, when he realized I was not happy with Chase. Read on for interesting specifics.

@Chase @amazon @amazonprimenow @Visa #chasebank your customer service is absolutely awful! It is blatantly obvious you have zero regard for ensure lifelong customers are taken care of.. You are about to lose a lifetime customer due to a “technicality” relationship, history, performance, etc should top everything! I’m beyond disappointed and will ensure this doesn’t go unnoticed…I would please ask for this to be shared as a warning to customers who think they are valued!

After using for a year was just now informed that they do NOT provide ANY type of .cvs or .xl (of any version) downloads of transactions for the past year. If you need this type of information for your business -- you are SO SCREWED!!! I have NEVER ran into this issue with any of my 4 other credit cards. And to boot - "we do not provide downloads of more that 1,000 transactions."

As someone with perfect credit and one who never says disputes anything, Chase SW Visa has terrible support when it comes to protecting its consumers against invalidated charges. I stayed at a hotel with AWFUL accommodations and service. They did not give us the rooms that we reserved. I provided tons of evidence and called them in a timely fashion and they didn't do a thing. They could care less. Will be cancelling my card and finding another bank that actually protects its customers.

Application was denied for a credit score 706. Due to recent open accounts on my credit report. The underwriter didn’t care and wasted my time and pull my credit report and I’m stuck with this inquiry for two years and I’m working on getting it removed due to discrimination.

Signed up for the Chase Southwest Visa to get the points, particularly earned toward the companion pass. Signed up in July and achieved the required spending levels by November 2023. Chase, however, chose not to apply the second 60K point award until 2024 and therefore I did not receive the credit toward the companion pass as they reset at 1/1. Total scam and Chase would not relent as they did not want to be on the hook for this pass. Will cancel card shortly.

I have been blindsided by hidden fees and poor customer support every single month since I acquired this card. I have been charged multiple late fees for not making minimum payments because I paid the card on the 2nd of the month instead of the 5th. Their fees and billing cycles make no sense. I will be cancelling my card ASAP and would recommend avoiding this company like the plague.

I have had a Chase credit card for many years. I have had to change my password every time I have wanted to get into my account. I called into customer service with my concern. My first encounter today with Akila was positive, however when he was not able to help me get into my account, he referred me to technical support. I was told the wait time would be 15 minutes. I hung up after 45 minutes.

Received message to respond if a charge was not fraudulent. I did and they cancelled Card anyway. Follow up was rude, accusatory and dismissive saying issue was on my end. I sent screenshots - no help.

I have 2 Chase cards with 0 or low balances. I have paid off an auto loan through Chase. I was offered and applied for the Chase Slate card with a 0% balance transfer for 21 months. I was approved. When the information arrived, I saw the interest rate was 29% not the 0%. I called customer service on 7/25/2023. Was told account was updating and the interest would be 0%. After one month of 0%, the interest went to 29%. I would NEVER have accepted a card with that rate. I called and a report was made but nothing was changed. I am transferring my balance to another card and will be filing a complaint with the Consumer Financial Protection Bureau because this is deceptive lending practice. There is an audio of my call on 7/25/2023 but clearly no one listened or cares. Very disappointed with Chase.

I have been with Chase credit cards for several years. I have been a great customer, paying bills on time, more than the minimum, at times in full. I received a letter to call Chase because they wanted to review my account. What followed was an interrogation with several intrusive personal questions, such as asking about my other credit cards: why I have the number I do, how much I pay on them each month, and what specifically I have been using my other cards to spend money on. Is this even legal? Not even my mortgage lender asked these kinds of questions before approving my home loan. I would say beware that Chase may ask questions that many would call inappropriately personal and possibly not within their legal right to ask.

Chase Credit Card's customer service is the worse. First they outsource it to a foreign call center so it is extremely difficult to understand "Carl" or "Julie" when calling in for help. Second and most importantly I have lost count of how many times they would not help me in regards to fees they charged when using non Chase ATMs (there are no Chase ATMs of banks within 2 hours of me) and when disputing a charge they ran me around in circles and jump through hoops for about 3 months to finally tell me that I could not dispute the charge. My advice is find a different credit card company (I have not had the problems with Capital One that I consistently have with Chase).

I went through 20 pages of reviews to see if there was anyone having the same issue as me. I found so many stories like mine, not just here, but all over the internet. My problem with Chase is they intentionally lower credit limits for profits. They know if they can lower your limit, it will have an impact on your debt to credit ratio, your interest rate and your score. By doing so they now have more control. Once your limit is only a few hundred dollars above your debt, your debt to credit ratio is close to 100%. Your credit score plummets, your interest rate sky rockets and now you're stuck. That's what they did to me.

I received a text message from Chase saying to call. I thought it might be a scam. I called the number on card and they transferred me to credit department. Apparently, my accounts were up for a review. They started asking me weird questions that is none of their business. Asking me how I pay my credit cards, what should it matter? My bills are always paid on time. I have NEVER been late on any of my payments in the last 7 years because I have been building my credit. Now, they gave me a credit limit increase which was nice a few months ago because that helps my credit. WELL, today they reduced my credit limit which now will lower my credit score because of utilization usage is going to go up!

I loved Chase Credit Card until I had a problem. Then they deflect: call you asking for a call back. You are left on hold when you do. Leave a secure message on website only to be told you can’t use special characters when you didn’t. It’s exhausting to say the least. It’s a game they play so they never have to address their behavior. Closing my account as soon as it’s paid off.

For the past month or so, when I logged into my Chase account, there has been an invitation to create a "My Chase Plan." The invitation said if I set it up by 12/31/23 there would be no fees. However, when I clicked on the "Continue" link, the following page says "Pay off your purchases over time with My Chase Plan. Create, track and calculate plans with no interest, just a fixed monthly fee."

This credit card is horrible. Chase tells you that they will give you 5x points on your travel purchases through chase travel. The problem is that everything you book through chase travel is overpriced by a lot. Why would you pay 50% more on an airline ticket just to save 5%? On top of that comma chase charges your gearily feet on the card. This card is no better than any of my other cards that do not charge you more for travel. Not really worth carrying.

I get almost everyday from pre-approval and my credit is 800 plus. I applied 3 times and all were denied. I’m never applying it again from Chase cards. I have AMX gold and platinum course with 500K spending limit and I always pay off full balance every month.

I made a 833 dollar payment on Friday. They told me that this was a red flag. Did not submit to My bank until the 11th then placed an extra hold on my credit balance until the 14th. That is 6 days during the holidays after years of 24 hour holds. No money in credit and none in the bank either. Soulless corporate brown starfish with robotic, lazy policies. "It's our system." Well, if it's your system, then it's already designed so what does your department even have jobs for and why charge so much? Oh, soulless brown starfish, I forgot. SMH.

Chase Credit Card dispute department has completely failed me! I used the card to pay for a vacation package with Palm Resort Vacations (PRV) in 2022. Per PRV, I had up to 6 years to use my package and that I could choose between Cabo, Cancun, Loretta or Puerto Vallarta. There were some issues with inconsistencies that I had with PRV and when I contacted Chase, they did not help me. In addition, a year later, I received an email that PRV had gone out of Business and the company that bought them out refused to honor my original deal with PRV and said I only had up to 12 months to travel, with only Puerto as my option, and not until I paid an additional $570 would I be able to use the package. This was not in the original offer that I purchase with PRV.

Beware of Chase credit card, $5200.00 fraudulent charge was made on my credit card, notified chase immediately. They removed the charge, issued new credit card. 3 months later they re-charged my card and have since then refused to investigate. Filed a fraud claim with law enforcement, they said this is happening more frequently. Chase credit/fraud never contacted seller to notify fraudulent charge. Now been 6 months. Charging interest and late fees. Seller provided info for the individual that made the charge, Chase has done nothing, refuses to credit my account. FRAUD Department terrible to deal with. 2- request to executive branch. No response.

They sent me a promotion offering $100 cash back. I've met the spending requirement and they have refused to honor their commitment. This is the Amazon Chase Visa Card. Not often that I run into actual fraud but I have this time. Stay away.

I tried to get the payoff figure for my Disney rewards card. Money left my account this morning and they still tell me I will owe them money. After over 1 hour, with no help in site, the customer service rep hung up on me as it was 9:00 pm and they close. Absolutely one of the most uneducated customer service departments I have ever experienced! Mr ** should be so proud of his company’s service. I hope they don’t treat wealth management accounts this poorly! There are many, many other banks that hire teams of people who excel in client care. Chase isn’t one and I’m done with Disney as well if this is the type of firm with whom they choose to align themselves.

Chase has the worst credit department. I have had an excellent credit score for a very long time until I joined Chase as a client. They showered me with their credit cards which I all paid in time through auto pay, except for one credit card, which they removed me from autopay, and I had a very small balance compared to all my other credit cards. My checking and credit accounts which I use for my autopay could have easily covered the payment balance. Chase reported me 5 times to the credit bureau ruining my excellent credit score. Never did anyone from Chase bothered to give me a call or send a letter to alert me, as their client, to the problem.

I called in to question some transaction fees. I was told that Chase will conduct an investigation, and will send me a letter within 7-14 days. I never received anything. They froze my card. I called after 3 weeks, and the customer service this time told me that there was never going to be an investigation. So they lied to me and wasted my time and never even resolved my complaint. Just a side note, I never missed a payment and was a good user.

I'd bought concert tickets from a convincing imposter website. The emailed tickets had someone else's name and a much lower face value - I'd been scammed. In a panic, I went to the real site and bought better cheaper seats, thinking Chase would be able to reverse the scam charge. Immediately, I called Chase to ask them to stop the charge. They said they could not, I would have to wait until it was posted, then reassured me I could file a dispute. In the meantime, I got written verification from the venue that the scam tickets had never been scanned.

Not recommended at all. I submitted a dispute for a wrongfully charged amount. They gave me the credit for a while and they ask me to submit evidences and the receipt I have. Then after two months, they declined and closed my dispute and took side with the merchant even I have evidences and they don't. There are better card than this, go with Amex or CapitalOne.

I paid $2,000 and they froze my account for 5 business days without any notification. So, I went to the store and had insufficient funds when trying to use my card because they said it’s over what I usually pay with automatic payment. Their customer service is not helpful and gave inaccurate information about when I would receive access to my card. I will NEVER get another Chase credit card again due to this experience.

I hope you take my words as a warning! My Chase card was used over several transactions totaling in $1,800 for a service called “Caribe Express”. I looked it up and found out it was an app used to send money abroad. I have no family nor friends abroad so I have absolutely no reason to use it! I filed the claim and was issued a temporary credit. Then days later the claim was reversed and they took the $1,800 back out, as they somehow determined it was authorized. I thought nothing of it, and brushed it off.

The card has a terrible customer service when it comes to disputes, as they tend to automatically side with merchants. In my case, I rented a car for a week when I was in Spain, and returned it the at the stipulated date and time. The rental car company claimed that I had returned the car a week later, four days later after I had left Spain. I provided evidence supporting my claims, including pictures of the time I returned the keys and plane tickets showing that I was not physically present in Spain at the time the company claims I was renting the car.

I recently PAID OFF my Chase Credit Card leaving me with a 350 dollar CREDIT. Shortly thereafter 2 charges were made on my card, which were just over 60 dollars. Chase charged my account interest of just over 167 dollars!!! How can ANYONE or ANY BUSINESS charge interest on a CREDIT??? Since Chase refused to replace that interest charged on a CREDIT, I closed my credit card account. Things like this are the reason why people go Postal.

This credit card holds refunds for days or weeks. And many times, the transactions or holds disappear and post on totally random days. A refund will not change the dollar amount. Also, their debits get on hold for so long. Causing you to get confused of what you have available in your credit card. I am so close to report this credit card to the Bureau of Consumer Protection. Someone needs to investigate the posting logic. I am so tired of big banks tricking the little people.

Good morning To All. I applied for the Chase business credit card and got the answer: "We did not approve your request. Our decision was based on the following reason(s): Insufficient personal deposit relationship with us." I spent over 45,000 dollars on other Chase credit cards in one year, have a perfect payment history, and have a 738 FICO score. If this is an insufficient personal deposit relationship with Chase, what financial relationship should I have?, to get the Credit Card? It would be best if you did not bother to open any services with Chase because your credit history has a hard inquiry, and you get nothing. If you like to reverse the hard inquiry, that is almost impossible, and you must spend much time correcting this nonsense with the credit bureau. My advice: Do not deal with the Chase at all. You will save time and unnecessary aggravation, and there is always another option. Sincerely, Disappointed, Tom