Chase Credit Cards Reviews

I work in retail and have noticed that Chase Credit Cards are TOO Thick for the credit card terminals. Now since all cards are now forced with EMV chips. Inserting these thick cards into the credit card terminals are spreading the contacts farther apart from another, causing chip malfunctions to occur with thinner cards. I thought there was a standard thickness that everyone had to follow. I guess not. I would never recommend Chase Credit Cards until they fix the thickness of the credit card. This reminds me back to the days of the original Nintendo and Super Nintendo System.

Chase Freedom Unlimited I opened an account on Sept 4, applied to do a balance transfer from another credit card to Chase card. They said it would take 21 to 30 days to process then they would let me know if it would go through. I tried to log in today September 9th, found out my account had been frozen for a review. Have not even use the card yet. Called to cancel the card because I've been on hold for 3 hours trying to speak to someone. They refuse to cancel my card and my account customer service is terrible. Senior customer service are terrible. There is something not right with this account. Chase has problems, real problems. Hopefully this doesn't affect my credit. Buyer beware.

4 times in 72 hours my card was declined at different services. $0 balance as I pay it off completely every month. Customer service says they show nothing of any decline. I'd suggest that Chase get better software to better serve their customers. I have very little confidence in this card now. It was my primary business card but will be no longer.

Had my Chase Slate Visa for 7 months. Credit limit $4000. Have charges of $1400. Have made monthly payments on time during this 7 month period. Went to make a purchase of $101 dollars at Home Depot this past Saturday and my card was declined. Called customer service immediately and was told my account was closed and that I would receive a letter explaining why. They also gave me a number to call which turned out that they only answer M-F. Called that number on Monday and was told they did a review and decided that I had too many new accounts? Gentleman on the phone was curt and rude.

I contracted with AZ Air and Heat through Costco to put in ductless air and heat and take out the floor heater in a home. AZ could not finish the job and I was not able to be back in the area for a few weeks. They tried to charge the entire $15000 to Chase and Chase called me to confirm. I told them the charge was not to go through and that I would call them when the job was complete. On the second pass, AZ "forgot" that they had to take out the floor heater and replace wallboard flush to the wall and plywood flush with the hardwood floor. They then tried again to charge the entire amount and Chase paid it. Then I had to call to try to remedy the situation so that the payment was not processed until this job was complete. I spent over an hour with various reps to try to remedy the situation.

We had been customers for over ten years. Recently, a restaurant charged our credit card twice. We filed a dispute. The amount was credited back to our account, so we closed the dispute. Apparently, this was the wrong thing to do. Chase charged our account again. We called to get it corrected, and they would not correct the problem. They said we would need to go through with a written form of dispute and send it in for review. We did nothing wrong. Spent way too much time trying to get the problem fixed and their customer service was horrible. They do not care about their customers. We closed the account.

Opened a credit card with Chase a few months ago for the sign up bonus. Had to call in and speak with a professional but not very friendly representative to be approved, and once approved got a laughably low limit. Applied for another credit card at the same time and was approved online instantly with a limit five times that of Chase. I used the Chase card to get the sign up bonus, but was constantly having to make payments on it mid-cycle to keep utilization low and not hit my limit. The app is very glitchy. No search function available, and will often stall out trying to load and I'll have to close the app and then restart. Really annoying, especially compared to my main bank. It crashed once when I was trying to make a payment and had to wait a few days just to make sure it didn't go through and double charge me.

I called to see why I got a text message telling me my bill was past due. I hadn't used it in over a year and the card was cut up. They never sent me a bill telling me I had to pay an annual fee. Apparently they sent it on Aug 18 and they only give you 30 days to refund. I was 2 days late. I closed the account (which means my credit is going to take a hit because of that). Mark tells me I still owe the $69 annual fee even though I closed my account and hadn't used the card in over a year. I told him I wasn't going to pay something that I am not using. He said that was fine that it would just have late charges on it. Use your brain Chase... I realize this would be acceptable if I had a balance or even was remotely using it in the last year. This is the worst service I have ever had in any industry and I will tell EVERYONE not to use their services unless they want to be crapped on.

Had to cancel our trip due to back surgery and Doc's orders on traveling. Never had such an unpleasant experience dealing with an adjuster. Chase would not let you talk with and, for that matter, they could never get her on the phone. Did finally receive a check for airline ticket covered costs but they refused to include all other hotel costs associated with my claim. I am getting a BOA card, zero fee and many of same benefits. I will never trust Chase Travel Card again.

I phoned Chase today based on information from Credit Karma regarding the credit card that I had for over 16 years was cancelled due to nonpayment for the past three months. I did not receive notification of this action either by regular mail or e-mail. The first level person I spoke to was unable to provide any real information regarding my account, I understand, most are simply reading from a screen.

I have my statement emailed me and then it is also online. The two statements were different. The one they emailed me said all transactions posted on the 8/23 while the one they were using said transaction weren't posted till 8/26. I paid off my bill on 8/26 and then they readded those transactions saying they weren't posted again until a later date. I have paid off the same $110 3 times this months. They literally told me to stop paying my bill to make it right (because they have never collected interest off me). DO NOT USE CHASE. THEY WILL CHEAT THEIR WAY IN EXTRA MONEY IF YOU ARE NOT LETTING THEM HAVE INTEREST FROM YOU.

Chase applied a block to my account based on suspected fraud. This is a great move to protect credit card from loses. However, no attempts had been made to verify suspected (but valid) transaction with me. I called Chase to inquire why I wasn't contacted which is common practice with all other credit cards I own. I was informed that I need to set-up an alert on my account for Chase to contact me in case of fraud. (Note: I never had to do it in any other card). Since I could not see an option to be selected specifically for fraud, I asked to be guided to the proper place. One hour and 20 minutes later, after being transferred 5 times, every time validating my identity, I gave up. Not a single person was able to see the same screen I was presented or had any idea where to go. This is terrible way to treat a customer.

I understand I should have done my homework. Believe me, lesson learned! Chase charges 3% on every single foreign transaction. When you use your credit card for your hotel, airfare, and other purchases, it adds up! The incredibly unhelpful customer service rep told me that they "have to pay for the conversion somehow." Really? It costs that much to maintain the computers that do that? If they were paying people to do it, I might not mind, but it's just lining the shareholders' pockets as all their "fees" do. So disappointed.

My story starts 2004. Opened nonprofit center on credit. Chase was the first one that took me from 12 percent to 33 percent because I had other credit cards for business. Once they did it the rest of cards did it drowning me. Center closed. They took one of the accts from 1100.00 to 154, 482. Put a judgment on me for that amount. In my opinion they are legalized thieves!!! Don't ever use this bank, in fact any bank or credit cards.

Have been a Chase credit card holder for 13 years, used for all purchase over $10, paid in full each month for the duration of my use, NEVER ONCE LATE. Last month I thought I cashed in my cash back and applied it to my bill, but did not. Got my bill this month with a 25% ($9.16) late fee. E-mailed twice and called once, told 'too bad.' Second e-mail informed me I'd probably pay an additional late fee for the window between payment and receipt. Total **. This is what on time/in full loyalty gets you! Will try a supervisor tomorrow and if no satisfaction, will cancel my card. Absolutely disgusted. No mistakes, ever, never.

I have been calling Chase Freedom about two wrongful charges on my credit card statement since March 8, 2017, for six months now, speaking to over ten different Chase representatives. I have been reassured and promised each time by Chase representatives that these two charges will be taken care of or have already been credited back. However, every time I check my statements, I find that this is not true. Today, I spent four hours on the phone and spoke with six different Chase representatives (and transferred to three different departments). The last and most unpleasant conversation I had was with Mindy, the Account Supervisor for Disputes. She offered absolutely zero help and terrible customer service, despite how clearly upset I was. Her complete lack of sensitivity and helpfulness was the final straw. I asked to be transferred to Cardmember Services, where I cancelled my Chase Freedom credit card.

I had written a review to this site on 8/23 re Chase not finding a wire payment... Now an investigation is ongoing to see if fraud was committed (not by Chase or the sending bank)... I fault Chase, as a banking institution, for not investigating the wire reference number, as I started doing last Friday... If they had, we wouldn`t have wasted 6 weeks and extra payments... they merit 3 stars because for many years they have given excellent service...

I received an email notice that my payment had not been received. (The payment was mailed three weeks ago.) I called; had the funds transferred from my checking account. This morning I called to have the late fee reversed. Miraculously, they found the check on the very night I called. I don't believe in coincidences. I think they know I would have verified that the check had been processed and thus they had to apply it to my account... or go through an auditing procedure to find out exactly where they put that money. I think they are doing it to collect late fee payments even when payments are made well within the deadline. I closed the account. This is the second time it has happened with Chase. It has never happened with any other bank or credit union.

So in the 20 years I have had credit cards, I have had a ton. NEVER had ANY issue with any of them. In those 20 years I have filed maybe 4 or 5 disputes ever. Then my first charge with them I got shafted by the company. I disputed the charge and asked for a new card number – I was told NO NEED AT ALL – we can just block the merchant. Then I get a bill and the merchant charged me again - even though I have a letter in writing that 8 days before I put a stop on them ever charging my card. I was upset with Chase bc they really caused me to now have to dispute TWO charges with the same merchant bc of their incompetence. I spoke to two managers on separate occasions. Both talked over me, were the rudest people ever and one even started yelling out of the blue. I then asked for someone higher.

I sure wish I had gone to this website before I applied for the Slate card. I applied online and requested a balance transfer amount. I was approved for half that amount. I tried to completely close the account. They will not do that!! Even though they say it's "closed" the card actually is still dormant for at least six months!! And the inquiry stays on your credit report. What a disappointment! I am sorry that I applied for anything with Chase!

I have credit cards with Chase. Got them both around the same time. I haven't been late or over the credit line for over 10 years on ANY of my credit cards, yet one Chase credit card has a purchase APR that's 10% higher than the other. When I asked why they said "check your credit report... It's based on your credit report." Well, my credit report is the same for both cards! I hate peoples who say stupid stuff and can't think critically! Goodbye Chase!

Been a Chase customer for 10+ years. My wife and I have a Chase SLATE credit card, which we use frequently and pay off on a regular basis. We have no issues with it. 2 months ago, I opened up this Freedom card, have been using it, and paying it down each month. Over the weekend, I tried to make a transaction and was declined. The credit limit is only $1,500 and I maybe had $300 on the balance (was only trying to purchase something about $150). After a weekend of horrible customer service by Chase, I was continuously told to call the "Fraud Department" on Monday (as they are conveniently not open on the weekends). Upon calling them Monday morning, I was told my account was put under review and they are determining if "I should still use the card."

I called customer service to ask why my Apr was 29.99 for purchases which is the same for cash advantages. They couldn't tell me at first, then a "supervisor" came to the phone just to tell me that Thebes's Apr of 29.99 for purchases was a penalty in 2008 for being late with a payment. Now, my question was, "we are in 2017, and you have been penalizing me for almost 9 years?" His answer was "once you get penalize with a high interest, that rate NEVER goes back to a lower rate." I was so upset that a company that said that they value my business with them for 12 years can penalize me for almost 10. They are plain thieves. So I decided to close that account even though that action will affect my credit score. I will NEVER bank with them and I'll never do business with them EVER again.

I've had a Chase United CC for a VERY long time only to discover that they have been charging me a $35 late fee every month that I've paid them on the due date. The catch? Paid it on line after 8pm EST. Are you kidding me? They did remove two months of late fees, but refused to go back any further even though the payments were made on the due date. A complete scam. You apparently can "phone" in up to midnight on the due date, but better set your calendar reminder to pull off the road at high speeds to keep Chase Bank happy. United has gone down hill as an airline & Chase can swim down the same river. I'll never do any business with Chase Bank.

I stayed one night (06/27/2017) on business trip in Holiday Inn at Newark Airport. The room was prepaid by the booking agent. A few days ago, I found there is a charge for that night on my credit card. I called the hotel, who said they did NOT charge my credit. It was only a hold that should be lifted in a few days. The Chase dispute team never responded to my messages and disputes (actually they erased my initial dispute and ignored later ones, despite my requesting them to respond many times).

Booked two nights at Embassy Suites in Alexandria, VA using points. Mattresses in room are horrible (have VM from manager agreeing). Hotel refuses to move us, even though they have a 100% money back satisfaction guarantee. Call Sapphire, assuming they'll have my back. Big surprise: they're going refund me $35.00. Wow! Our biz spends $20k a month with Chase. Cancelled card.

I had my Chase Credit Card for three years and used it for Almost Everything. I attempted to make a purchase for something from Home Depot over the phone because it was the last one they had in stock and due to the price of almost $800, the store wouldn't just hold the item. Attempting to purchase the item over the phone, somehow triggered my account to "flagged" by the Fraud Department and suspended.

I applied, and was accepted, for a Chase rewards card with zero foreign transaction fees and a 60,000 point bonus if I spent $2000 over the first two months. I received a card with 3% foreign transaction fees and no bonus. I would really like the deal I signed up for. Unfortunately, I had to immediately cancel the card. I hope it didn't nick my credit rating and make it more difficult to get the card I need. By the way, it was a Southwest Airlines card.

I have 2 Chase credit cards, one of which I use regularly. My daughter has a card of her own on this account for her to use in an emergency while away at college. While visiting her and taking her shopping, the card was declined. I had to pay with my debit card which made an issue with my checking account. Upon calling Chase, while still in the parking lot, they informed me that my card was flagged for security issues because I was traveling. We reside less than 100 miles from my daughters school and that is not traveling to me. The CSR was snotty and stated, "We sent you a text message and if you would have responded to the text you could have rerun the charge and it would be accepted". Who in hell reads their text messages while standing in a check out line?!

We have been Chase customers since about 2000 (formerly WaMu). We have 6 bank accounts, 4 credit cards and have financed 2 cars with Chase. EVERY time we pay off our debt in full, Chase reduces the credit card lines. WITHOUT notice. Zero calls or letters. We just paid off debt again and they decreased my husband's credit card line. AGAIN!! They claim they didn't like what was on our credit reports. And when the specialist looked into it further, she stated she couldn't find any reason specifically why they were reduced. Come to find out, they ONLY review credit reports when you pay off your debt with a higher than normal amount. This is called Chasing the Money. As long as you have a high balance, make your monthly and don't complain. They will leave you alone for years.

I applied for a business credit card with Chase in March, submitted all the information and documents required. The business credit card was approved and my husband and I received our cards. He is the primary. We activated the cards. Chase approved us for $3,000 credit, which is very low, but that's ok. We wanted to take advantage of the introductory offer, spend $3,000 in the first 3 months and receive $300 cash back, so we went to Best Buy and purchased a laptop and printer. We used my Chase Ink Business Cash card and it was declined. We called the number in the back and were connected to a rep in India who could not really tell us what was going on. He asked to speak with my husband who was the primary on the account. He asked him some security questions and he was not satisfied with all the answers, he kept stating something about a hotmail email account, my husband has never had a hotmail account, nor I.

I have been in email with them for over a month fighting this. I was told that I could move my account over to a regular Chase Sapphire card but would still have to pay the annual fee. BAIT AND SWITCH. I am dumping all Chase cards.

I applied for a Chase (Marriott Rewards) card and was declined. I requested a review since I was declined because I have opened too many cards in the last two years (2 cards). Even though the cards do not have balances (or have been cancelled) and I have a extremely high credit score (820 out of 900), they still told me they would not give me a credit card. I have never been declined for anything in my life regarding financial stuff. This is unheard of and they did not display any customer service or flexibility. Completely mind-blowing. I will never apply for any credit card that is associated with Chase Bank again. Unbelievable. Stay far away from Chase Bank credit cards. I don't believe Chase really wants new customers with good resources. No worries, I will continue to use CitiBank and Barclays since they appreciate my business.

Paid credit card off in full my due date. Received a new bill with an interest charge. Called and was told I had to pay the interest that it is due because the due date on the bill is before the closing date. On the back of the statement it is not explained that way nor when I called before I paid it off. Someone needs to start a class action lawsuit to teach this credit card company a lesson.

Today we received a text asking if a charge of $123.99 was ours. It was not. We called and apparently Chase sent 2 cards for our account to two different address, to names that were not ours, all the way across country, and they even put a 'Rush' on the order. They didn't question this. They didn't send us a text. They added two people to our account as signers, Ed ** and Lori **. Great customer service FOR CROOKS. Either Chase is very careless or this is an inside job?

I lost my wallet the morning of the 15th of June but was running to work and packing for a road trip after work. While my roommate looked for the wallet around the house I waited until after work around 6pm, when my roommate said she looked everywhere and could not find it, to start dealing with the cards. First was my debit card which I cancelled on my phone, second was my American Express where I called the card theft line I found online after a search and was laughing at the initial message asking me to enter the card number. I had pressed the stolen/missing card option and the prompt asked me for the card number? Really? Pretty stupid but I muscled through and the rep eventually asked for my SS and cancelled the card and said another was on the way.

I pay $95 annual membership instead of a FREE cc to use their benefits such as protection with purchases. I have been w/ Chase for over 20 years and NEVER filed a lost/theft report. The 1x I did after almost 3 weeks, it's declined! Re: Claim #**. I called Chase Card Benefits that my kid's phone was stolen. She said to file a claim online which I did on June 4, 2017. On June 6, 2017, all I received from Chase was that I needed itemized sales receipted indicating the purchase of the price I am claiming.

I have been a Chase Sapphire Reserved member for over a six months. I was a happy customer till last week Chase put my credit card on hold without any prior notification or warning. I was shopping for my oversea trip and my card declined. First, I assumed it is related to their security and fraud prevention, so I paid the bill with my Amex and left. I called their customer service number and the rep after verifying my account asked me when was the last time that I used my card and I answered. Then the rep told me that my account is under review and I have to wait 10 days for them to get back to me. I was shocked to hear that because I had done nothing wrong for the account to be under review. I have always paid my account in full and on time. I asked the rep about why would the account go under review and she said she cannot answer that question and it is just random.

After informing me in writing of a PERMANENT credit on my credit card, I was then notified the credit was being reversed and there would be a debit on my account. I will avoid doing business with this company as much as I can. To get someone on the phone about this was almost impossible. I would advise people to avoid Chase credit cards altogether, and to avoid opening any bank accounts with them. I am a long time shareholder in JPM Chase, and will consider selling all of my stock in this company as a result of my experience with them.

This has not happened to me once but on multiple occasions over the years. I had opened one Chase Marriott Credit Card and they gave me a big credit line which I didn't ask for. Before, that there was a Chase Preferred which I had closed because I wasn't using it long time back. Later the year that I opened the Chase Marriott Card, I was given an offer from Citi Credit Card with good miles offered and took that option. Then next year I took the Amex Delta since I travel and I like to use the points that I get for money spent. Now they were offering Chase Southwest after 2 years that I liked and wanted to get the benefit since I have no other cards with Chase I thought I'd apply.

Numerous times I had noticed Chase was not applying points to my purchases made through their bonus rewards portal, previously contacting them regarding this issue. Reviewing my most recent purchases (May - early June 2017) once again, no bonus points applied! Upon contacting them today I was told by the customer service rep "Mellonie in San Antonio Texas" "There is nothing we can do about it"... She proceeded to give me wrong information stating that I had made purchases in stores I had never made purchases in, insisting I was wrong when I corrected her and suggested that she had the account.

I paid off my balance in full, per my statement, for my Chase Freedom credit card, and 4 days later they charged me interest. When I checked my bank statement, I saw that they waited to post the payment until AFTER my due date, despite Chase being my bank and electronic payments from my Chase bank account to my Chase credit card happening in the blink of an eye. By waiting to post my payment, they were able to charge me interest on the balance.

I was frustrated to received a bill with $21.70 interest after paying my balance to zero 7 days before my balance was due. I was paying down bills to improve my credit score and even received a letter from Chase Amazon stating my balance was a zero. When I called the customer services line (after receiving a new bill) the representative waived $4.02 of the $21.70 but not the total. After talking to Candice in Columbus and her supervisor (Floor Lead) Josh in San Antonio they still didn't waive the fee. Not only am I frustrated after a conversation that lasted 55:45 today with no satisfaction but Josh stated he was the highest person we could talk to.

Today I disputed a charge on my PAID off card. This was the 2nd time in recent months I paid off the card and made sure there were no pending transactions and told them that there should not be any future charges to the account. I was shocked I not only had a balance but a past due balance. I was told to provide date verifying when payment method was changed on account that charged my CHASE card. They state without that they cannot dispute any charge. I spent the entire afternoon on the phone with the other company getting the runaround and different answers before finally getting confirmation that it was in fact corrected though not case noted -- they looked in the system to confirm it.

January 2017 I received an offer through Southwest Airlines to receive 50,000 miles if I got the Chase card and spent $2k in the first 3 months; I spent $2k in the FIRST MONTH. My first purchase was 2 airlines tickets over $700; my 2nd purchase was about $50 which they declined because they thought it was fraud on the account. My response was "Well, if you thought it was fraud, why didn't you decline the $700 initial charge?" They gave me the "well we were looking out for you" BS story.

I paid $300 annual fee for the Chase Sapphire Reserved card and I have to dispute TWO charges of $100 with Singapore airline which I have never received the service for. They only processed as 1 dispute and Chase re-bill me for the $100. I called them, sent message and sent emails. Waiting and waiting for 4 months now and still not resolved and they still insist to re-bill me for $100 which I have never used the service. Now they told me to send letter by turtle mail. If you want to increase your annual fee to $400, just let me know but don't rip off for no reason Chase!

Last week Chase sent me a form letter saying that my "business" credit card account was missing information and if I didn't call them and give them the info they would cancel my card. I've had the card for years, and use it regularly, so what information could be "missing"? The call center person would only give me his first name and said he had no ID number. I gave him the credit card number and my name but then he also wanted date of birth. OK, I guess that's needed to confirm who I am. Then he wanted to know what county I live in. I gave him that but he didn't ask what state I was in. They send me a bill every month, so they should have my address, right? He then puts me on hold "to verify this information." What? If he can verify the county against my address, why have me call him in the first place? He could have found that out with a simple Google search.

I did balance transfer to Chase card for 0% interest for one year. Each month I paid the amount of any new charges plus extra towards the transfer balance. My goal was not to pay any interest and have it totally paid off by the end of the 12 months. Chase applied only the minimum payment amount to my purchases and the rest went to my balance transfer. Thus I was just accumulating more interest on new purchases. Until you can pay off the whole balance you will accumulate interest on any new purchases. I plan to cancel this account when it is paid off.

I applied for a Chase (Southwest Rapid Rewards) card and was declined. I called to have it looked at again and was told I was declined because I have opened too many cards in the last two years. Even though the cards do not have balances (or have been cancelled) and I have a near perfect credit score (859 out of 900), they still told me they would not give me a credit card. I have never been declined for anything in my life regarding financial stuff. This is unheard of and they did not display any customer service or flexibility. Completely mind-blowing. I will never apply for any credit card that is associated with Chase Bank again. I should have learned when we tried to refinance our home with them a long time ago and it turned into a complete nightmare. Unbelievable. Stay far away from Chase Bank credit cards.

I have excellent credit. Had two accounts with Chase, one through Amazon and another Sapphire card. Chase always sent my statements via email. In April, when I paid my payments (Balance paid in full on both cards), I was then not surprised to get no statement in April or early May, as I didn't owe anything. Logged on to check when my Amazon Prime account renewed. Instead, I found out that my cards were both showing as past due for like $50. I checked my email history, and there were no statements in my email. I checked my mail, no statements there, either.

Don't do business with Chase Slate, they are a nasty co. I called Chase Slate for a pay off on my husband's card. They gave me the amount and how long it would be good for. I paid within 48 hours and they sent me a bill for interest. I don't know how they can charge interest on nothing. They would not fix so they closed it after being with them for 15 yrs. Never late missed a payment. They are not a good company.

This company is horrific. They canceled my Chase Freedom card after a few months, the balance was current and not over-due. I called twice to find out why and was told I had to request that answer in writing. I did as requested and after numerous follow-ups I received an email today saying "thank you for notifying us of a suspicious email". What are these people talking about? Where do you go with these companies? How do you get satisfaction or at least a reasonable response? I know it's been said a million times but if I ever ran my business this way I'd be out of business in a flash.

I've been a longtime customer with Chase Sapphire Preferred and I pay a lot of money for the annual membership fee. I live in Miami and I used their "Ultimate Rewards" to book a two night hotel room in Los Angeles at the Four Seasons to visit my friend who's having a baby for the first time. (The truth is, I only saved 80 bucks with my points.) She told me the due date in advance, so I booked the room two months in advance.

AVOID AVOID AVOID BEWARE UNFAIR PRACTICES UNFAIR UNFAIR BEWARE. I've been a customer for more than 10 years. Like many others I was hit by a major life event and found myself needing to pay thousands to Chase in interest. I never defaulted, I never exceeded my limit and I treated Chase as my preferred creditor, always paying them before others and even tightening my belt rather than miss any payments. While trying to recover and working hard to increase my credit score to a point before the setback, Chase decided to lower my Credit limits without cause. They said that I have recently spent too much money on credit cards. Yes I had a high utilization across the board but I had just turned the corner to start moving forward.

My United Airline branded Chase credit card account was closed even though I owed no money and had a positive balance. Because of a vendor error I was credited several times with a refund from United Airlines that should have come as one payment. This violated Chase's rule that if accounts are only paid with vendor credit they are cancelled. Chase sent me letters about this but because I had a positive balance and I subscribed to automatic minimum payment I did not think I had to address the matter. It turns out that the automatic payment only works if you owe them money. As I didn't, the only payments were coming from the vendor who owed me money. This is a classic catch-22.

Paid off card in 2012. They have put a collection on me two times now in 5 years. Call them they say they see the payment but can't change it and that I need to send a second copy to them years later like I got that stuff still. They say bank account records are not good enough. Total **. Need to work on collection and services badly. Don't waste your time get a different card they are all better than Chase hands down. Run before they cost you your credit score.

Chase (Southwest Rapid Rewards) - I initially signed up for this card for the points, which I got and was happy with. The next year, I was surprised to receive an annual fee; bad on me for not reading the fine print. Soon after I received the card, I started getting offers in the mail, a couple every month, which I threw out. Unfortunately, I threw out the invoice for the annual fee and so when I realized I had a past due amount, I called to cancel the card. Because the unknown fee was over 30 days old, they would not refund the fee but offered me more points to stay open for the year that I would be paying for. I declined as I have too many credit options that don't use these types of disrespectful tactics to squeeze their customers for dollars. Good customer service is what keeps me as a customer, not ransom fees.

I was charged over $106 at Panda Express in Westwood, California on October 20, 2016 on my Chase Freedom credit card. My family had all of the credit cards in our possession and none of us were in Westwood that day. We promptly disputed the charge, but Chase upheld the charge. Chase said that even though Panda Express could not provide a copy of a signed receipt, it was upholding the charge because we had all of the cards in our possession. We appealed and Chase denied the appeal saying Panda Express did not have to provide a copy of the charge because we did not dispute the charge promptly, even though we disputed the charge within 10 days.

I took advantage of the 0% Balance Promotion Checks and thought I was paying off the balance over the year allowed. I was using my card to charge normal purchases and paying more than the required minimum monthly balance in order to pay off the promotion check on time. Evidently, unless you pay your entire statement balance in full each month, the money you pay is not put towards the balance of your promotion check. It is split up between your credit balance and your promotion balance. They will not apply it differently.

Chase raised our interest rate even though we paid on time every time. So we transferred the debt to a new card with a lower interest rate. In the meantime we had mailed our regular payment of $100.00 so they got our payment and the bank's payment with an excess of $100.00. We hadn't deducted our payment from the payoff. Chase charged us interest on our account even though it was paid off in excess of what they were owed! They are the greediest, crookest, people we have ever dealt with. They are giving us a rough time about getting a refund on the closed account. They have a reward program that is a joke! The things they give you rewards on very few people use their credit card for. Never get a card from this company!!!

I have been a great customer since 2013. I paid off my balance of 4600+, Nov. 2016. I threw my card in the drawer, happy to know that acct was satisfied. Come to find out, when I pulled my card to use it for the first time since Nov., they charged me interest and late fees for a couple months. I paid that off, 146.00. They closed my account. When I called about this, they had good record keeping, saying they called 2x and sent monthly statements. (Why would I open it when my account is satisfied? Probably just another spam email?)

I opened a Chase Amazon credit card account and it's been nothing but a headache. They are the worst people to solve problems. It's been 3 months and they still have my account froze due to their own mistakes! I have provided them everything they required and still no resolution to the problem. They give me every excuse to why my account is froze. They don't offer any online chat or online account help. They only have an poor phone call help and it's pointless! My experience has been horrible. I don't recommend them to anyone!!

I had promotion for 0% for 15 months. Every month they sent me a message reminding me with payment before the due date. When the promotion ended they didn't say anything. They charged my account $32.44. I called asking for supervisor. He was rude and he said you have to pay the interest charge even we didn't sent you a message to remind you. I was disappointed how they treat me like that. I'm good customer I always pay my bill on the time. I don't recommend Chase Credit Cards. They are the worst credit card ever.:(

When I called the customer service to find out how much I had to pay to pay my outstanding credit card balance off in full, they quoted me an amount. I paid that amount. Two months later I receive a text message that I haven't paid my card. I log into my account and see an outstanding balance of $128.67. After spending and wasting close to 120 minutes in total figuring out what caused my balance to be $128.67, although I paid it off in full, they came out with lousy excuses like the previous representative quote me a wrong quote. I paid two other credit cards off that day and never got overcharged from different banks. After being on the phone for 50 minutes and talking to endless representatives, the so called "senior supervisor" started yelling at me and hung up the phone. WHAT A HORRIBLE NIGHTMARE THIS BANK IS! No more business ever! They are a disgrace!

Because of fraudulent activity on my social security number I had placed a fraud alert with Transunion and the other credit bureaus. When I applied for a car lease with the fraud alert on my social security number I had no problem. All I had to do was answer a few additional questions. When I applied for this card I assumed it would be the same process. However, it certainly wasnt as the fraud department completely dropped the ball.

I got my 20 year old daughter a card in her name from my Chase Visa account for her to use in her year abroad in Europe. I called the credit card company to let them know she was overseas and the countries she is in. So far her card has been declined multiple times because she is using it in the countries I notified she would be. Just two weeks ago I called to let them know she would be in Italy. Today her card was declined when she tried to purchase a tour bus ticket for 38 in Italy. It's not like she was trying to purchase electronics or something expensive. Nothing like having your 20 year old daughter in a foreign country and the credit card company declines the card.

When I received my last bill, there was a charge I hadn't approved. I called Chase. They investigated and said there was a security problem. In fact they had rejected a second charge to the same business because it looked suspicious. Chase told me to destroy my card and they would send a new one. This was on Friday morning. When the card hadn't arrived by Monday, I called. They told me it would arrive soon, they had sent it by regular mail. I was surprised. This had happened once before and they sent it by express mail. Still, I figured it would arrive the next day. When it didn't come on Tuesday or Wednesday, my wife called. She was told the card had been mailed out Monday by regular mail. Not only had they misled me by saying the card was mailed on Friday, but they didn't have the sense to mail it by express mail when I called and complained. I guess they hoped it would be delivered quickly. When it wasn't they were exposed.

They keep raising my minimum payment without advising me. Have automatic payment set up but they change the payments one to two days prior to payment due. So even if I pay them their minimum for example this last time they raised it by $4. I made the payment... It's automatic. But because they raise the minimum $4 and didn't have my permission to charge my bank they reported it to my credit for $4, and they reported my credit over an amount that I could easily paid if they would have advised me that they raise the minimum payment.

I have had Chase Freedom for almost 10 months, have paid on time, kept balances low and high. But anytime I apply for a credit line increase it is denied and when I go to the reconsiderationline, it's always drawn out and uncomfortable only for them to tell you again that they won't approve your request. I started at $1,000 and still at $1,000. I give up and will never ask for an increase again. Chase is not the best bank for CL increases and judge you very poorly.

I recently paid off my credit card in full. Two weeks later, I receive an email with a payment amount due for interest charges after the fact. I called to make sure I was indeed paying the TOTAL amount. This is the only company that I have ever had this problem with. I will be calling to complain and will NEVER use this card again!

I tried to buy Disney World tickets and was pushed very hard to apply for Disney card, promising me no changes and a $200 reward. It took over 2 months to get me the card and it came with about $65 dollars in charges and no reward. I have never gotten reward and all attempts to have fraudulent charges removed or get the promised $200 reward have been ignored. AGAIN they charged me another $49 charge after one year and still did not cancel my card or give me promised $200 reward. After a long and heated argument with Chase/Disney manager I was told basically that I had only 30 days to get things reversed and then they "had me." Doesn't matter that my account and card were not sent to me for almost 90 days. LONG LONG way from the original moral value of poor Walt Disney.

I'm the financial POA for my elderly aunt, who is homebound. Each and every time I try to do something for my aunt, the online customer service representatives tell me she needs to "go to a branch". Generally the reason for having a financial POA is that you're sick or old and unable to go to a branch yourself. I don't know if they're from overseas or what, but I am convinced that they have no idea what a POA is and what we can and cannot legally do. Am now planning on transferring all of her funds elsewhere.

If I could give no stars I would. Wow, Chase has really gone downhill. I paid my credit card bill on time, and they still charged me a late fee and stated on my online account that I had not paid my credit card 24 hours after I paid it even though they promptly took the money out of my checking account! I called and talked to multiple people and with all due respect none of them knew which way was up and do NOT belong in customer service - arguing and being rude even though I was being extremely nice and professional.

I was pursuing a dispute with a merchant through Chase Visa's dispute department. I had already closed the account which was charged. I initiated the dispute in August, and in November received a check from Chase for the disputed amount. I considered the matter resolved. Yesterday (it's now March), I received a notice that my credit rating had dropped 108 points due to this account being delinquent. Apparently, the merchant declined to cooperate in the dispute; Chase charged back my closed account; now I'm in arrears for not paying bills of which I was not aware. I have not received a bill or a phone call from Chase. This credit card does not exist in my online Chase account. If it weren't for the credit-monitoring service, I wouldn't even know about this "unpaid bill". I spoke with a supervisor in the dispute department who said I could reopen the dispute. He couldn't help me with clearing up the hit to my credit rating or remove the interest charges.

Today I received a letter from Chase regarding a credit account that was charged off 2 years ago. I had not received any communication at all from them for the past 2 years. When I called Chase, the specialist named Liza said it was a chance for me to pay a decreased amount on the charge off. I had already received a 1099-C from Chase in 2015 showing the charge off, and had to pay taxes on that! Never EVER do anything with Chase--they have been nothing but a problem for me!

Customer service SUCKS!!! All they did was give me the run-around as well as some false information about me calling 5 days ago and I said this did not come from me. Did they try to settle this problem... NO!! They kept feeding me B.S. and were not concerned when I told them I did not call. They knew that I did not call. They were using it to make it look like the problem is all my fault. Yeah, right. I asked for 3 of the same card. Why can't Chase take responsibility for a mistake that is theirs? Very disappointed with the so-called "customer support." I am so angry I could just SCREAM!!! Time to find a new credit card company. If this is how they treat long time customers, then you can call me DONE!!!

The Chase Sapphire Reserve Card entitles you to use the Luxury Hotel Collection website for added hotel benefits. Rates are higher than direct hotel web rates, but benefits can offset this. The booking website clearly reads "rates are inclusive of hotel taxes." On my deposit I was charged tax. Called the hotel and they stated they always add taxes. Called Chase LHC booking agency, and the agent couldn't understand the problem. Said hotels always add taxes. I said the wording needed to be removed. Received a "I guess so" response. Wording has not been removed.

It is a shame. When I first got my Chase credit card I love the company. It was not till I took advantage of a promotional balance transfer option that my opinion about this credit card changed. I was told I was getting a 0% APR on balance transfer for 2 years. However Chase made this impossible to take advantage of once you made the transfer.

Chase Mileage Plus Visa card - A grocery store charge for $93 was declined (three times) on our holiday trip to San Diego despite the fact that we had used the card for the previous five days for grocery items, gas, rental car, and a variety of other charges at other stores in San Diego. When we called Chase they noted that the $93 grocery charge was declined because they (Chase) did not know we were in San Diego (we live on the east coast and are in San Diego on holiday). We noted that we had used the card to buy our air ticket to San Diego, used it to rent a car in San Diego, as well as to rent a house in San Diego - so how could Chase Visa not know we are here? Their explanation for the declined charge made absolutely no sense, further it sounded as if they were reading from a script!

I recently applied for a credit card with Chase. My application was approved and everything was fine... for about a day. Before I even received my card in the mail they cancelled my account and no one at their customer service will tell me why.

After six years as a Chase customer, I became extremely ill, lost my job, and had trouble handling medical and other bills. I called to ask if Chase has a financial hardship program and could help me get through this precarious time with a lower APR or reduced payment – particularly as my Chase Freedom and Slate cards have significantly higher APRs than any of my other cards, and my Freedom minimum payment was over twice as much as my second-highest minimum payment.

How can any company (travel) can charged hold a person (my) credit card for $2885.99 x 2... and I didn't even confirmed my booking?!! I didn't give them authorize to charge or hold on my credit card at all!! Even if I decide to book that's should be only $2885.99 NOT two charged without my approval..! Any Attorney or Counsel can see this is a good case for CLASS ACTION please contact/message me please..! BTW ultimate rewards customer services name Bria ** my called around 3 pm pacific time Feb 15, 17 told me, "Don't worried about it.!! It will come off, that's the services you'll get with Chase 3rd parties.!!"

I paid off my Chase credit card. Several days after the amount cleared my bank, I called Chase, confirmed zero balance, closed account. Now Chase reports me 30 days late for interest they billed me AFTER I paid off the balance and closed the account. I was billed $12.08 for 14 days on a ZERO balance. Customer service was very nice in explaining they continue to bill interest on a zero balance on a closed account.

I received a phone call on December 23rd 2016 telling me I was overdue on payments on an account that was opened in 2012 by a company I consulted with but was not an employee. I received the card with my name on it in 2012 and put it in the shredder because I saw no need for it as I was not an employee. I explained this to Chase who only found me through calling everyone with my name in my city. I was told by one of the 25 different Chase people that the card in my name had never been used but actual employee cards had been used and that I was the principal card holder. They agreed to erase the amounts owed as I had never used my card. LIES ALL LIES.

Won't pay claims on car rental benefits. After being put thru a paper chase for months to make a small insurance claim under Chase's rental car insurance benefit, they denied me by not producing a 'declarations page' from my policy with State Farm, who could provide all sorts of documentation that my policy was in effect. Chase intentionally denies claims by demanding obscure paperwork and then wearing you out until you go away. They are a scam operation.

They have the worst customer service. I had to cancel my checking account due to lack of information then I have a credit card with Chase and unable to log in. Called the customer service to help and they are not allowed to help on the phone. They need me to come into a bank just to get my online working correctly. Even after telling them it's impossible for me to come in. They won't help with any other solutions. They have so many fees and when you sign up for the credit card they don't tell you all the ins and outs that come with it but makes sure to sign you up! I wish I never signed up with Chase. They have got to be the worst.

When I applied for the Southwest credit card there was an offer for 40,000 points if you spent $2,000 during the first three months. I charged more than $2,000 on the card and I have not received the points. I called Southwest and they told me to call Chase because they do not have access to the charges that are made on the card. I call Chase and the woman tells me that instead of receiving the 40,000 points they gave my a $200 instant discount when I applied for the credit card. And that there is nothing that can be done now since it has been five days past the three months. That if I had called back when I reached the $2,000 requirement she could have maybe done something about it. This is ridiculous. I have only banked with Chase due to their good service I have received during the years but I am disappointed with this outcome.

I am secondary user for the sapphire Chase Credit Card. It was a total nightmare experience! Almost every time I went to use the card it kept getting blocked for no apparent reason? I went to buy a snow blower at home depot, waited an hour for them to put it together and explain how to work it and the warranty explained? Run the card? DECLINED! No explanation whatsoever? That took about 2 weeks to clear up? For what reason we was never given a thorough answer. Myself as well as the primary card holder got them on the line 3-way for an explanation? All we got that "It was under review and we have the right to review any unsecured card at our discretion anytime"? Yet for a 3rd security alert and it was gonna take another 10 days for yet another review? Can you imagine being at a restaurant with family and friends and this happens? That's embarrassing?

Purchase lights online, product did not work. Tried to return, and vendor was out of business. Ask Chase to go after my funds and they said that the merchandise was not returned so they can not help. I explained that merchandise could not be returned because the merchant was no longer reachable. Chase said sorry. I have been a Chase customer for over 15 years. Today I will no longer be one.

I'm a 20 year veteran with the US Air Force. I was recently deployed overseas for an extended period so I applied for the Service Member Credit Relief Act benefits with Chase for my wife's account. They denied our benefits because I was only an authorized user and not a joint account holder. I explained to the gentleman that I was the primary income earner and that the check they receive from us every month is my earned income and that every other bank that we have cards with (whether it was a joint account or I was just an authorized user) approved our requests for SCRA benefits.

Chase Bank/Credit Card services does not live up to its advertised incentives. I requested and was granted a Marriott rewards credit card which said if I made $3000.00 in purchases I would be awarded 80,000. Well after I did so they said I did not sign up for that card. It is the same card with the application to get those same points, has my rewards number attached, etc. This is not new for Chase. They scammed me once before for a couple airline ticket incentives as well but I did not make a complaint. I want everyone to know they are a fraudulent scheming bank of crooks!

Not only calling customer service will lead you to a long wait, even if they confirm the charges are fraudulent, they might ask you to still call again (if any of the charges are pending). They will tell you they were able to reverse charges for the same fraudulent charge but you will again have to go thru the screening, even if they have confirmed before. Not only that be prepared to be asked if you returned the merchandise, even though you are calling for fraud. Wow amazing.

I recently took advantage of the $200 new checking account advertisement and opened a Chase checking account. While there the bank representative offered me the opportunity to do a balance transfer. I took him up on the offer since I had no reason to expect a denial. Needless to say, I was. The bank representative seemed surprised after I told him my credit score and so was I shrugging my shoulders when he told me it was denied. When I got the denial letter it stated it was because my credit report showed a bankruptcy so I called the Customer Representative to advise that I was only in bankruptcy for 2-3 months and I had it dismissed because the bankruptcy payments weren't much lower than my original payments. In addition, the bankruptcy would be taken off of my credit report in a few months.

On October 11th, I purchased a scooter from Blitz Moped in the amount of $3300. Neal ** of Blitz delivered the bike to me the evening of the 19th. As he removed the bike from his truck he mentioned it was making a noise when he test drove it. But since the bike had a 2 year warranty, to drive it and see if it would work itself out and to call him if it did not. He was not gone 20 minutes and I notice a cable dangling from below the bike. I snapped a photo and sent him a text asking him if this was supposed to be hanging like this. He never responded, so I pushed the cable up inside the bike with my hand hoping it went where it was supposed to go.

I was given a Chase bank (AMAZON) card through the chase bank. I would purchase books, gave an extra card to my twins to use for coffee, and books, then I paid it completely. They even sent me a 14.95 cents in the mail that was some extra amount of dollars. I called the 1888-247-4080, and was told that this card is not under my social security number. It does not show that I have owned this card at all. What does that mean? Was an identity theft involved? Did somebody order this card for me? It was through my chase bank account, I don't understand, and I am kind of nervous about the security involved in this? Not sure what to do? She asked me to take it to the nearest Chase bank and they will investigate.

Let me disabuse anyone of the illusion that the Chase Sapphire Reserve card is worth getting. If you have American Express card like I do also, keep it and don't cross over. The benefits ARE NOT worth the headache customer service will at some point cause you. Empathy has to be one of the most effective steps to conflict resolution. Agree? A step I learned that Chase Sapphire Reserve customer servicing reps seriously lack considering the $450 one pays. Even up to their executive office which sends a clear picture, they have a good vision but improper execution and the wrong people in place.

I am a home builder, all Bank accounts are Chase Premium Plus with high balances - six figures, one of the features is a high balance Freedom Credit Card. Beginning on Nov 26th 2016 and today Dec 29. 2016 Chase Card Processing has decline purchases with Vendors causing purchases to be cancelled. I then am forced to call Chase Customer Service to have my Account Cleared and then reorder and enter all info repeatedly. Multiple problems arise because Vendors within their systems then flag my accounts Credit Worthiness, increased time, impacting Vendor Discounts, delayed construction supplies.

I have had a chase Marriott reward card for about 3 yrs and it was time to receive my new card and was sent a new card in the mail. I ask customer service about the 80,000 points that was being offered with the renewal card. I was told that I need to close this account and reapply for a new card. This was the only way to get the points after having the card for 24 months. So I closed my account and then reapplied online, feeling there would be no issue since my credit score with the card was showing a excellent credit score.

Recently I applied for a new credit card with three Banks. Chase, US Bank, and Barclays Bank. Credit cards were approved and delivered from US Bank and Barclays Bank but denied by Chase. Reason was given "too many credit cards opened in last two years". I called Chase and spoke to Alisa in new account at 888 609 7805 and then to Allen in Resolution dept at 800 453 9719. Note that all banks use same credit report. I have good history with Chase Bank in the past. I have also cancelled 12 credit cards in last year. I mentioned these two facts to Chase but they still denied. They refused to look at the facts I had provided them.

I had to open a dispute with Chase regarding a near extortion from an insurance company charge on my Amazon Chase card! The worst experience I have had in having a dispute open for resolution! I was assured Dec 19th that my case was closed and resolved to my benefit. The following day I discovered the charge was applied to my balance! Awful service from a Chase supervisor (I wonder if that was really a supervisor!). I mentioned Chase never notified me by letter or e-mail (DISPUTE OPENED NOV 3rd 2016). I spoke Dec 19th to an extremely rude and nearly hostile Chase rep. Dec 19th, I was contacted by Chase. I did not contact them! I was so upset. I did mention to close the dispute to end my unpleasant conversation! I called back soon after. Was told everything was fine. The case was decided in my favor!

I was very happy using the Chase Sapphire Reserve Visa card until I used it to pay off my hotel bill overseas, in Abu Dhabi. I was shocked at the exchange rate Chase used to convert AED to USD. They used a rate that was preposterous. At normal prevailing exchange rates AED 1,000 would convert to USD 272.48 @ 3.67. Chase is converting AED 1,000 to USD 333.33.

I purchased cruise tickets using my Chase card because of the built in travel insurance. After we boarded the ship, we discovered that the itinerary had been changed. Instead of traveling to the Bahamas, the ship was going to Haiti, to which I did not want to go. I called Chase and asked whether I could cancel the trip and get reimbursed for the cost of the cruise using the Chase travel insurance. The Chase representative said yes, so I left the ship.

I recently got offered a Chase Freedom Unlimited card and thought there were plenty of perks with having a card that had a 0% introductory rate for 15-months. I wanted to take advantage of the 0% APR balance transfer on the card and use it to pay a balance on my Discovery card. I called Chase's Credit Card Dept on December 02, 2016 to process the balance - giving them my Discover Credit Card number and security code. I was told balance transfers take approximately 5-8 business days to process and that it would be done by wire. I honestly thought had a great experience with the customer support rep however, that was when my nightmare began.

I had banked at Chase (WAMU prior) for over 10 years. Had no complaints on Chase until the past 2 years. Got so bad I left the bank, they had a breach of security that affected my account and info so that was all I needed to hear. Now my Chase Freedom card has become a real pain. The online system and the 800 number call center people would not update my email proper account, I'd input/request it and the following month I wouldn't get statement notifications or reminders, only to learn that their 'dual system' would default my emails to my previous work email (which I lost access to when I changed employment). I called when I was first made aware via a collections call, explained this right away the rep at Chase and asked for help. She removed all the late fees, assured me I would not have issues with my FICO, it would not show up as derogatory.

My company spends over $2m annually with Chase credit cards and uses the points to fund travel for business trips. I just noticed what a ripoff the airline program is on their site. I booked 4 tickets to New Zealand at a cost of $3,300 each and assumed that this was the best option. When I went to the United Airlines site the tickets were only $1,400 each and there were a lot more options. When I asked Chase how they could mark up tickets by $1,900 each they said that they have no control over ticket prices. The moral of the story is that the Rapid Rewards program is not cost competitive on air travel and what we are all being sold is a bunch of baloney. I recommend all users do their own homework because the rewards benefit they sell you on is window dressing and just not honest.

They do not care about their customers at all. For a $10 miss payment after not receiving a bill they reported me late to the credit bureau after over 10 years with them no late payments. Not one phone call or obviously I would've just paid $10. All my other credit cards are much easier to deal with and lower interest rate so I'm just gonna start canceling all Chase cards and not deal with them anymore. Everyone I spoke to today at Chase was horrible.

I was trying to download all transaction for the year and I can NOT do this. I really do NOT like their website. It is really lacking and confusing too many menus in so many different places. And not being able to download my transaction for the year is ridiculous. I would have to download PDF statements for every months and reconstruct in excel. Just RIDICULOUS. They also have no help. Most my other credit card you can contact someone via chat, email and even phone. I really should have read reviews on these guys before I get a card from them.

I opened a business account with my ex-husband linking to our business checking account in 2012. There has never been any activity on the account. I got a divorce and sold the businesses in Oct 2015. My ex used the card as an overdraft protection in March 2016. I do not have access to the accounts whatsoever. Of course me not knowing these charges were made and not receiving any statements, the account went delinquent. My credit score dropped a 100 points in a month. When I realized what was going on, I contacted Chase and they will not do anything to help me. I made disputes with the credit bureaus and Chase still did not grant my requests.

Applied for a Southwest Airlines credit card with Chase offering 50k bonus points after spending $2k in the first 90 days. Chase agreement said, "Wait 90 day after spending for points to be added to your account. After waiting the 90 days I called to see where my points were. I was told I was changed to a different promotion. I was also told I could not be changed back to the agreement I signed up for since it was past 90 day. Chase puts two offers on the website giving the lesser value. I have tried numerous times to call and email Chase however no one will speak to me. I'm told to send an email. And they refuse to reverse my promotion. I have read on several sites this has happened to several people. I look at this as a bait and switch or a scam. Watch your statements and be sure to keep all info Chase sends to you.

I have quite a number of Chase credit card in the past 10 years and always happy. However, I notice that the service is bad these days. Right now, I have two most premium Chase card (Ritz and Sapphire Reserve). However, even with these cards, the service is just bad and I am considering cancelling both of them. I just can't believe that even $30 dispute will take forever on the phone and tons of questions from them. This is way the other extreme from the experience I have with my Citi credit cards. There was also a dispute that I have all the documentation to prove my dispute and they could not help me get back the money. The two premium Chase card also do not provide annual bonus to customers, despite paying $450 a year. Most of the hotel card provide annual stay certificate.

I disputed a charge on my British Airways Chase credit card for a hotel in which I did not stay. The hotel was not satisfactory upon arrival and in a different town than advertised. They had a one night stay cancellation policy and after we canceled and left the property the hotel charged me for the two nights stay. The hotel did not have a signature on the receipt they sent to Chase, yet Chase has contacted Equifax, Experian and Transunion Corp damaging my excellent credit and threatened to damage it further if I do not pay this disputed amount.

I had a pleasant experience at first when I called and requested a new card for myself. That all went very well. It was for a credit card neither my husband and I have used for about 5 years. I received the expedited card quickly and had great customer service up until that point. The card worked right away and I made a small purchase then my husband called to "verify" we received that card. Like the paperwork requested. We didn't really need to, we already had it working. Since they asked questions about an address that we lived at for only a year about 7 years ago and we move frequently, he answered it wrong and now our entire account is frozen. They haven't given us any idea as to what is happening and have been extremely rude on the phone since then.

Used to have a bank account checking and saving accounts as well as business accounts. Stayed there for 6 years keeping my money with them. A bank officer once noticed my name, he asked me to speak to him... he asked me about my mother country (Egypt). Then he said "you might not continue doing business with our bank??" Then I received a letter saying that I need to withdraw my money cause the accounts were closed??? Then after three years, I received an invitation to do a credit card (safir), I thought they discovered what went wrong with them... I applied, received the card, spent money and repaid for a term of 75 days... Then they discovered that I am the same person and that they had to close the account, after I started to rely on that card in my business. How amateur that is??

I got scammed by a company, selling me the fraudulent product. I contacted the Chase business department to dispute the charge. I first spoke to Maria **, but all she told me was that they could not help me because I authorized the charge. I told her that the product was fraudulent, and I have all the documents to prove it. But she told me that the product being fraudulent or not does not matter because I authorized the charge.

I have been with Chase bank for many years. Recently, I found myself able to pay off in full the two credit cards that I hold with this bank. The total balance due was submitted by the due dates for both accounts. However, I received information that I still had remaining balances due on both for interest. I don't understand how interest could be added to a paid in full account. I called the 24hr service line to speak to a representative. Complete run around about interest accruing on a daily basis, which, by the way, has nothing to do with the pay by date. "Enough," I said. "I'd like to pay off both accounts in full with you right now." She was not able to do this, or to even give me the pay off totals.

I have had a Chase Card for years and I was getting ready to purchase a new stove and use the card. I called and told them that I was using the card and that I would get it paid off before November. Since I used the card for that big ticket item and I have been paying on it and have it paid off, they have stopped putting a Pending Payment on there. The last payment was three days ago and it's still not been used.

I reached out Chase customer service regarding my debit card wrong payment issue. When I called customer service I want them to stop the transaction and dispute the payment. Actually the transaction is still on pending status. Customer service desk told me they can't do any dispute the payment but they need to get merchant's approval first. They told me to call the merchant tomorrow to get the approval. Lol. Chase Bank Card Service doesn't care about card holder's needs at all. Also they are unprofessional at all. I address the issue to them on time. However they do not want to fix it on time.

I'm in the process of closing my Chase Slate Visa Credit Card but for some unknown reason the Chase Slate Visa people are giving me the runaround. These Chase Slate Visa people have been trying to intimidate me by telling me that some supervisor is supposed to call me on my cellphone letting me know that my credit card has been closed. I never received any call from Chase Slate Visa so I do not know how to approach this subject. Their customer service with Chase Slate Visa is no good because they think every customer is a piece of trash.

I've had the Chase Amazon awards card for several years for nearly all of my purchases, but I've decided to stop using it. For quite some time, I've noticed that there's this weird issue with the total balance on the card. I would pay off the card every time I got paid (every two weeks), but the total balance always seemed much higher than it should be. I'd add up all posted, completed transactions since I had last paid off the card, and the total balance would ALWAYS be $100-$200 dollars higher than the amount I'd get from adding up all posted, completed transactions after I had last paid it off. This was a consistent problem I'd observe every time I'd pay off the card's balance. I remember calling them about this, and they pretty much told me (in the nicest way possible) that I'm a moron that doesn't understand basic arithmetic, and that it had to do with "pending transactions" that haven't posted yet.

I used the credit card overseas. I got the vet charged by a vendor there by 657 dollars. I had emails showing what confirming the total price I was suppose to pay and Chase still decide to charge me. Even after I proved to them that the invoice the vendor produced are a fraud. They don't care about the customers. They care only about the vendors so they can use their cards. This is a fraud in their part. They deserve a class action. So do not use them. They will fail you and somehow either let someone over charge you or they will do it themselves.

I've been using the Chase Freedom credit card since 2012 and thinking that I was saving 5% each quarter using my card and earning rewards. All my credit cards are linked to my mint.com account and just this month mint.com sent me an email saying that there is a finance charge on this card, and offering me another card to save finance charges.

I signed up for a United Mileage Plus credit card which clearly states that no annual fee is charged the first year. On my very first statement I was charged $95. I made 2 attempts to get this charge removed... was denied both tries. I've been banking with Chase for about 15 years... have my checking and savings with them and several other credit cards. Know of any good banks? Because they are about to lose all my business. It's all about principle and integrity for me. They have lost my trust completely.

Am a senior and I have a CC with CHASE, I pay very good. On September 2016 as soon I get the statement I pay, I went to the branch on TOMS RIVER NJ. I made a $250 cash, I don't want to pay online sometimes and I was close to the branch. No problem. Fast and easy. Well, the way that should be. Now on October 11 I went to make another payment for the same amount. The teller (ABENA **) look on my statement AND ASKED ME FOR A PHOTO ID. I SAID "WHAT? Am making a payment on own acc, what is the problem? I came last month and nobody asked me for anything. I have my DL since I am 19." "You have to be sure the payment is legitimate." What? I don't carry fake money, bunch of retards. That was an insult me as a customer.

I signed up for Premier credit card and was promised 50,000 bonus points if I spent $2,000 in 90 days. I did this and assumed I qualified, but when I checked my account I was only given 25,000 points. When I called Chase to talk to a supervisor, I was told that since it had been over 90 days since I opened the account, they were not able to give me the additional 25,000 points. Watch out for this!

I had the same Chase credit card account for over 20 years (they put me on a sapphire card some years ago but my account with them pre-dates the sapphire card's existence). In August, I was traveling and unable to log in to pay my account off (which I generally do in full). I called, and they agreed to waive the late fee. This past billing cycle, I paid my bill on time online, but my home bank, from which the funds were to be transferred, experienced an error. I notified Chase immediately, but couldn't "re-pay" the bill because they had not yet documented non-payment. They insisted on charging me a late fee anyway. I cancelled my account with them that day and will not go back.

I have a Slate card. My limit is 2000. I got the card in 2014. Since 2014 I paid my card on time... but my balance never changes. Is like I don't make payments. The interest is extremely high and it constantly changes. Minimum payment is 55 dollars... I send them 100 every month... and yet, my available credit never increases and my balance never changes. I should be half way done paying the card. But I'm stuck in the same place I was 2 years ago. I made a complaint. I still have not hear from Chase except for an email from Chase asking me to help them fight identity fraud which a think is a distraction from the dishonest greedy things this bank is doing.

After 4 calls with Chase and over 3 cumulative hours later this is still not resolved. I booked a flight on July 28 through Chase Ultimate Rewards for travel on Spirit Airlines. That same day, something came up and I had to cancel that flight. It was within 24 hours so Spirit was able to cancel that flight with no fees. Now, over 2 MONTHS LATER (it's October 7 today), still no refunded points. On my last call today, I got transferred three times (card services - ultimate rewards travel - some specialist?) and all the last guy could do was "send an email" to the "accounting department." And apparently in 7-10 days, someone in Chase "might know" if the funds can be transferred back to me. That was 30 minutes of my time today.

I was on vacation and exceeded my limit by $228 for less than a week, which I didn't even think was possible, which I paid down as soon as I got back. Now, they say they cannot do anything for me. I feel like I have been raped or stabbed and told them that as well. A few days after I exceeded the limit and I paid it down well below the limit but they still hammered my FICO score by 31 points. I have immediately initiated a balance transfer to my Citi card that I have no balance on for 0% for 18 months and once complete will be closing all Chase accounts, regardless of how it affects my FICO score. Not another dime with the crooked thieves at Chase, period.

I experienced an unfair lending practice for a Chase Slate Credit Card. They denied my application due to too many credit card applications filed within the last two years. I have a credit score of 750. Never late for payments, decent income. Evil big bank. I only have one open credit card and it's with discover card. What a bunch of evil **. I'm reporting this company to the better business bureau.

We signed up for the Chase Southwest rewards card and spent the minimum 2k in 90 days to receive the 50k rewards points to Southwest flights. But, when we called at the 80 day mark to verify that we had spent enough the representative told us yes we had and that it would be fine. Well, it wasn't fine. I didn't want to raise the limit on the card so we kept it at 2k. But, when we didn't see the points updated on the account we called back to find out from a different representative that there was a disclosure on the card, that 99 dollars for the annual fee doesn't apply to the purchase minimum.

I went to the office on 9/19 and ordered a credit card. They agreed to send me the card in two days. It did not come in the mail. I called the Customer Service on 9/27 and the representative told me that they mailed the credit card on 9/23. I was waiting to buy my plane tickets with this card earlier. Now I need to get an expensive airline ticket. I don't trust them anymore about protocols.

I recently applied for a Chase Credit card and was rejected for not having a credit rating. I am 66 yrs old and I have never owned a credit card (yes. I am that one guy left in America). I am not some young kid just starting out in life who's made bad decisions. However I have been banking with Chase for years and I have maintained a checking and savings balance of well over 100K with them for decades. In addition I have obtained and paid off a home loan through them and I have purchased 10's of thousands of dollars of things using their Visa debit card. Never has there been an issue with my ability or willingness to pay any and all debt. NEVER!

Made $638.52 overpayment; when trying to pay balance and terminate Credit Card. Account paid off and closed 15 & 20 Sept. 2016, have not been able to get a return of overpayment! Have been told repeatedly Chase will have to wait until statement cycle on paid in full and closed account on or about 18 Oct 2016. IF YOU ARE GOING TO GET A CREDIT CARD STAY AWAY FROM CHASE/JP MORGAN.

When you call Chase, you are told that this call may be monitored or recorded. Fact is Chase records ALL CALLS. However the customer is not allowed to record the conversation. They will refuse to talk if you are recording the conversation. I contacted executive level and was told that was the policy and could not explain why. And if the customer requested the conversation not be recorded then they would not be helped except by the automated system. I was told you had to agree with the policy or close the account. So since they refused to allow me the same privilege they reserved and refused to explain why. I now have a different CC Company. Bunch of arrogant **...

We saw the offer for a $200 credit back after spending $500 when we were at Disney World, so we decided to apply. I Googled the card and went through the Chase website to get the card and not the Walt Disney World website, so we ended up only getting a $100 back offer. When we got the card, I called and asked about the other $200 offer and asked if we should just cancel the card and re-apply through the WDW website to get the $200 offer, and I was told not to worry about it, after I spent the $500, call back and they would change the credit. They couldn't do anything until we spent $500. Ok...

Chase Visa used to have awesome customer Service. Last four times I have had to call regarding my Marriott Rewards Visa, customer service has been rude and never addressing my issues. Tonight I called as my card was denied for an online purchase. The bill is paid in full each month and I have never in nine years been late once. Brandy informed me it was the merchant and nothing she could do. I then stated, "If you check my records this is the fifth time this has happened with an online purchase." I asked, "Is there one who can assist me?" Her reply, "I told you it is the merchant." I ask to speak with a supervisor and she informed me she is a supervisor. I then asked to speak with a manager. Was ask to hold she would locate a manager. Call was put back in queue. Issue still not resolved.

We had a nightmare experience with VRBO. The owner evicted our party. We are 2 moms with 2 kids in town for a sporting event. He evicted us two nights early based on lies and false accusations. He sent erratic and threatening emails. One accusation was that we hit the garage door. We even sent pictures showing a pristine garage door. The owner had previous ordinance violations with the city, so it's obvious that the neighbors aren't happy with a vacation rental on their street.

I have had several disputes with Chase Bank for small and large amounts of money. I provided clear, undisputable proof that my claim was legitimate. I provided everything they requested. Calling into the dispute department was absolutely frustrating since each time you would call in - you would get another agent that knew nothing about your dispute and they would each just say "I am sorry and rest assured we will check into this." Each agent was completely confused, zero follow up and canned answers. They are completely incompetent. Then, there are the agents that call you from Mumbai India - this is always fun since they call you and leave a message and they do not ever call you back if you leave a message and they do not answer the phone. They always rule in favor of the merchant and not protect their own card holder. This card is a Zero in comparison to American Express.

I recently paid off my Chase Sapphire credit card by paying the entire balance displayed on my statement. Imagine my surprise to receive a bill the following month for interest (under $11). Now, I'm not stupid. I know how this works. The interest was legitimate. But I thought it was worth a call to customer service to see if they would forgive this in light of my outstanding history in the proper use of the credit they granted.

My Chase sapphire credit card was blocked without any prior notification (no phone, no email, no letter). I called multiple times to get the issue resolved, wherein I am transferred from one transfer to another, each call lasting about half an hour. At the end of each call I am told I will get a call within 24-48 hours, and unfortunately I haven't received that call even once. I have no idea how to get my account started again because I haven't received any communication from the bank, and calling the customer service is of no consequence either.

I feel that the credit card company did not assist me appropriately which cause them to close my account and now I have a serious drop in my credit. I was never late on a payment to either of these credit companies. Then in May I lost my job and they knew I had, I had spoken to both companies due to my first late payment in June. I explained I had lost my job and would make a payment as soon as I was paid from a new job. After finding a new job I told them I had to wait to be paid which made June and July late. I explained to them that my first check would be around the 10th of August and I would immediately pay them. Which I did, at that time I caught up both cards and payments and was no longer behind and my cards were fine.

Failure to provide credit card services. They have frozen my new credit card with them upon further review. They have denied charges and had to call them multiple times to get it to go thru. No the account is frozen. I pay my bills on time and this is disgrace to me. How can they freeze my account to review it???

I am currently involved in a dispute with CHASE CREDIT CARD. To start from the beginning, I was a victim of a scam where someone under the company name of ICN Trust Finance AG was looking to hire me as a Project Executive. After about 2 to 3 weeks of "casework" and "interviews" I was signed on. My first project was to buy computers for their leasing company, and I was guided through a banking funds transfer scenario that they would use to "reimburse me." They listed several banks as holders of corporate accounts for ICN, and these funds would be used to reimburse me for my purchases per their recommendation. Believing that this was a legitimate project at the time, I went ahead and bought the computers using my Chase credit card. Two separate purchases were made before the scam was detected. The first payment involved Chase to Chase accounts.

After weeks of going back and forth between a particular Chase Bank Branch, the Chase Credit Card Escalation Department, and the Chase Executive Office with hopes that the issue my wife and I are dealing will be finally resolved, we have ended up here on ConsumerAffairs. Here is the situation that my wife and I have been dealing with: My wife and I recently purchased our very 1st TownHome. In order to cover some of the major housing costs (New Flooring/Interior Paint/etc...) we decided to open up a new credit card line that offered 0% Intro Apr for 15 months -- we wanted put the initial housing costs onto this new card so that we can easily pay it off within 15 months.

With over a 750 Credit score by the Chase's own FICO score, no late payments in 10-years, and an overall good credit history the best Chase can offer is 18.5% on the credit card and 25% on cash. That crook of a CEO is betting on their clients defaulting and have intentionally decided to rape their clients and the economy of their income so as to pad their own wealth. With federal rates at rock bottom Chase still thinks that high interest rates on debt is the solution; betting against the people. Suggest you bet against Chase and go to a legitimate lender.

I'm trying to complete a name change. I have a legal court decree and the process should be very straightforward but instead, all while communicating via secure message, the representatives simply tell me that they cannot provide the forms electronically, even thought I will ultimately be able to submit the back electronically and that they will have to mail them which could take 10 days. I'm able to attach my court decree and provide it to them electronically but they simply refuse to do the same in return with the form. This is 2016, right? It's just ridiculous and unacceptable.

I will try to make this as short as possible. For the year that I have had my Chase credit cards, I have always paid them on time, and when the balance got high, I paid them off entirely MULTIPLE times. A few months ago, I got hit hard with fraud and identity theft. It sucked. Chase ensured me that the fraud was taken care of and protected and that I wouldn't be held liable for it. Last week, when it came time for to pay my bill, I noticed my balance was WAY higher than it should have been (I had just paid it off in its entirety the month prior). I looked at the activity and saw that they had -- without any notification -- reversed all of the fraudulent charges. So not only did I have these fraud issues, but now they had without telling me decided that they feel like I should have to pay for these. Unreal.

This is the hands down worse company we've ever dealt with! After numerous calls to get our military scra benefits this company has given every single excuse as to why they cannot process this! There are NO excuses! It is the law to submit and forgive any and all Interest above 6 percent no matter what state you live in, either reservists or active duty, spouse or actual active member! They've given these excuses and many more for over 12 years now!

One of the "benefits" of having a Chase Amazon Visa credit card is the rental car reimbursement of your deductible if you are in an accident with your rental car, and if you use the card for your deposit on the rental car. Unfortunately if you exceed 31 days of renting the car, they will not reimburse your deductible. I don't understand because one thing has nothing to do with the other. My car insurance company pays for the rental car, and I pay the difference of going over the 31 days. My personal car was almost totaled and took a long time to repair. Apparently to take advantage of this "benefit" I would have had to of had two rental agreements. I guess I should have read the fine print and not have been so naive that Chase would take care of their customers.

On July 12th, I went into my local branch to get info on the Chase Slate card. Additionally, sign up to see what I qualified for because I wanted to transfer a balance. I thought this was a great deal because it was no APR% for the first 15 months and no balance transfer fee. It also would be a lower APR% than my other credit card. I the branch officer my after tax annual wage so-called her back that day to correct this. We did a conference call with the balance transfer department and I qualified for the max credit limit. I told him that I only wanted the credit limit at what would transfer my whole balance over. He said the amount I chose (I told the amount I would prefer) would be enough.

I just hang off phone with Chase customer service. Its not right with the treat for consumers like this case. I felt and said them that this would like a hiding trap for consumers. I got many mails delivery for 0% APR. So just got approved for a 0% APR transfer balance till May 20017 in June 2016. My statement it closed on the 16th of each month. The due day pay on 13th monthly. So the balance of the purchases in June was $282.32 amount, plus the transfer balance amount with transfer fee on 0% APR promotion till 2017. The minimum payment is $28. So I made amount payment was $400.00 on July 5th. This would pay off for the $282.00 purchases balance amount, then the rest would go for promotion balance included transfer fee. But I got the statement of July 16th. Detailed they costed me $2.36 interest charged on.

Received a credit report turning me down for an Amazon Chase Visa Card that I absolutely never applied for. Looks like a phishing scam to me.

I get an e-mail from Chase Amazon for 30$ off 150$ spent on Amazon. No specific details are noted. It is -noted to be for Primeday -7-12-16. I try to use it repeatedly. I talk with Amazon people who put me to Chase people. It starts out saying invalid coupon code early in the day (6 AM). I am told by Chase and Amazon people to only buy prime items, not using my points etc. I try this repeatedly. I keep talking to reps from both camps. Finally around 2 pm I am told to try again later. I did and got "promotion over." What? I call Chase again, demand names. They refuse to give names and be held responsible but say the offer expired at 12 Noon. I was on the phone prior to 12 Noon and around 2 PM, no one said anything about a time limit.

If there was a place for half a star or even a no star rating I would put it there. We had a Chase Card which we paid off on June 30th. Today in the mail we get a bill for $119.55 for a charge on the card. The charge was for interest by what they say prior to pay off. We tried to no avail to dispute this charge. They wouldn't even do a courtesy thing. We have another bank's card and got an interest charge on it after paying it off. They did a courtesy thing and removed the charge. I wouldn't recommend this card to anyone. They are the worst place to do business with. Now they lost another customer and I really hope they lose more. We have our home loan through them as well. We are planning on changing that, too.

I have been with this company since 2004 and I upgraded to a Chase united plus card because they were offering 50,000 miles on United. I am not a rich woman and I have 2 children. My husband is a lifeguard for the city and county of Hawaii. We do not make a lot of money so I thought that we could use these points to travel which would otherwise be impossible.

7-7-2016 I signed in to see my credit card account balance but the screen said doesn't recognize me or something so I had to check a box to have a security number sent to my cell phone. I received it and entered it into box and still could not get in - I have been getting in before without any trouble. I called a Chase rep and told him what happened and he went through questions etc to identify me and unlocked the account - so I signed out and back in to test it and all was well. He showed a phone number on the screen for me which wasn't my number and I told him to remove it and told him my number and he said "Yes that's what we have."

First of all, Chase incites you with 5% cash back. You really never get it though. It is 5% on very specific things at very specific times. Most of the time you will get 1% cash back, which most cards offer. Secondly, they incite you with $150 cash back after spending $250, and $25 for adding an authorized user. You will get it, but you will have to jump through hoops to get it applied to your bill; they will try to get you an Applebee's gift card! Third, extremely low limits! I got $2,000 with a 730 credit score & no open credit cards! Get an American Express!! You'll get 6% back on groceries everyday, plus the promotional 6% on other things, & get your bonuses without struggle.

On 2015 April 2 we notified Chase Visa of attempts by a fraudulent vendor (Coach Royal LLC) to charge our Chase Visa card for about $7,500. These charges were never authorized or approved by us. A few days later Chase Visa nevertheless accepted the charges despite our repeated warnings and notifications that the charges were not legitimate. Countless phone calls and correspondences over the past 14 months have failed to resolve the issue. Chase continues to insist that we pay for their mistake. In good faith we have made minimum payments to keep the account in good standing as we attempted to work with Chase to resolve this error.

Chase allows a fraudulent or closed account to be put in as a (pay from) account. They know this is used by scammers. The online account will show the payment being made from a fraudulent account and the customer will rely on that information to make another purchase. A bank requires an unknown check to clear before those funds are available to the customer but Chase credit card shows the funds available in the credit card account so the customer thinks the funds are available. They call this their honor system and even allow it on a brand new account entered. They knowingly let this fraud happen and then hold the customer accountable. American Express has much better fraud protection. I know people that will never use Chase again.

Just hung up with Chase Credit Card. I have a Chase Amazon and Chase Slate. I noticed I have been charged $49.14 interest on $2,012.34 balance (29.99 interest rate) and $35.02 Interest on $1864.95 balance (19.49 Interest rate). I called Chase, the girl couldn't do anything about it. I asked what determined this rate. She said credit and management. I asked to speak with a supervisor. I explaining in a calm voice the problem. He said a review was coming up in August. He couldn't do anything about it. I asked if Chase was willing to lose a customer with excellent credit instead of lowering the rate to one more appropriate for a customer with such credit. No, there is nothing he can do.

If you have ever received an award (airline miles, or points) thru Chase but you pay monthly, no late fee or exorbitant interest rate, they will cancel your credit card arbitrarily. No warning, just "bank policy". This is disgusting as thousands of consumers sign up for rewards.

Don't use this card. Chase are only interested in taking care of merchants, not customers. I charge 1/2 of a large transaction to my Amazon/Chase credit card and 1/2 to my USAA credit card. After the merchant didn't deliver on the services I asked for, I disputed the charges with both credit card companies. Chase/Amazon didn't refund my money, even after 3-4 attempts to provide them with my point of view and documents that proved the merchant was in the wrong. USAA refunded my money, no questions asked. Conclusion... don't use Chase credit cards or banking. USAA is the best bank, credit card and insurance company I have ever worked with. Needless to say I cancelled my Amazon/Chase credit card after they refused to refund my money on a fraudulent charge.

I am sitting across from a Chase employee now. This has been going on for TOO LONG. She has called card services, we have logged on to my account. I have simply asked for my credit card payment history. They keep offering me transaction history, but have yet to produce my PAYMENT history. I want it, as I believe I am being overcharged, but each time they agree to show me my payment history, I am given a transaction history. I could go on but let's just say, it's starting to smell rotten @ Chase.

In January 2016 I applied for a Chase Freedom credit card. The promotion that was going on included unlimited 1% cash back on purchases, bonus cash back in specific categories when I activate it and $150 cash back for spending $500 within the first 90 days of opening the account. My first transactions included 2 balance transfers, which I clearly understood was not going towards the $500 in purchases that I needed to get the $150 in cash back. The following transactions that were made were all eligible purchases and equaled beyond the $500 needed. Chase policy stated it takes about 8 weeks for the credit to be applied to my account. I waited and then I realized I never received my credit for the $150.

My husband and I were so excited to get credit cards. We had left them alone for over a decade but we were offered a Chase Freedom Card with a nice credit limit and decided to take advantage. My husband doesn't shop at all so I paid a couple of bills and did modest spending in which I was planning to pay the majority off on the due date. I even planned a weekend trip with my girlfriend and was excited to have the card to rent a car. Well the night before I was to leave my trip I made a payment through Western Union and noticed my account declined. It could not be. I had more than enough on my balance to use the card. After several attempts using the card I called Chase in which they informed me my card was suspended. I asked, "Why?" They said, "We need to speak to the primary user." So I had my husband call and he answered a number of questions, not thinking of it again.

Hands down over and over. I have never had an issue with Chase helping me out from fraud charges to disputing charges. They always fix the problem.

I have had my Chase credit card since 2012. Has zero balance, haven't used in 2 years since I didn't remember that I even had that card since we upgraded to Chase Sapphire and that's what we use. I get a letter stating my account is being closed, no prior notification was given to me. I don't want it to be closed, it's going to affect my credit line and score. When I called all I get from Chase is "Sorry we can't do anything for you." When requested to speak to supervisor he suggested to call lending department who can help.

I have been a Visa card holder for almost 15 years. Never been late with a payment and always paid more than minimum due. In mid April I paid the card off. Over $8,500. The account has been 0 since. Yesterday, they charged me what they call residual interest of $37. When I called to ask them to waive it, I spoke to two different reps who were both very unprofessional and told me they would not do it. When I then said to cancel the card, they just said "ok". I paid off three other credit cards and they all waived any fees that were charged after I paid them off. I tried to cancel 1 other card with Amex and they practically begged me not cancel the card. Chase does absolutely NOTHING for their customers.

I am truly disappointed in Chase Visa, customer service, client service and their entire card service dispute department. I spent endless hours dealing with their team and was truly amazed by their lack of follow-up, customer protection and communication. I disputed a charge in December - returned the item and was then charged by Visa again, because they refunded the person their money in error. Without contacting me first. After leaving 3 calls for Mrs. **, I was told by someone else that they can no longer get in touch with the company and they cannot help me get the refund. I have to contact Hoverboard on my own.

I have never had such a miserable experience with a credit card. I had set up an auto payment through Chase drawn on my Huntington Account. Recently I lost my Huntington debit card. Unbeknownst to me, reporting it lost put a stop payment on all autopayments such as these. I received a notice from Chase that payment had been refused on the 11th. I called them within 24 hours, explained the situation and asked to make the payment and reestablish the auto payment. I was informed that I already had incurred a late payment! Since I had already had one reprieve for an equally honest mistake over a year ago, I was told they could not give me another.

I was approved for Chase Freedom credit card. Because of an address error the card was sent back to Chase. When I contacted the Customer Service was told that Chase has rejected my application and I no longer qualify for their card. This is the most ridiculous thing I've ever heard a company doing after the card was in the mail. How can this happen after Chase ran a credit inquiry and now I will be ding for inquiry. The most ridiculous thing is I do all my banking at Chase and have for years. So disappointed but I'm sure they couldn't care about my disappointment.

I have an Amazon account and I have issues EVERY month getting logged into my account and when I call customer service they aren't helpful and I get different answers from each person I talk to. I have had 2 late fees added to my account because I was having issues getting logged into the website to make my payment and their stupid Automated system takes forever!!! Anyway, I asked them to waive my fees and they refused... $17.00 in late fees...seriously?!?! Chase is hurting so bad for money that they won't waive even one of those! It's so frustrating because none of the reps are understanding or honestly care that their customers are frustrated and just treat you like you're an idiot and basically tell you "too bad, deal with it". I don't even use my card any more because of this crap and I am going to tell everyone I know to never get a card through them!

I have been a long time Chase credit card customer - small business and personal credit card. Spending a great deal of money and always paying on time via auto payments thru my bank to avoid late charges. In the past year, I have had to dispute charges for 3 online (scam) purchases. 1. Mariachis for party - PayPal payment (made) then no one answers Mariachi's phone when calling to confirm reservation. Yikes! Immediately put in dispute, took months to resolve.

I have 3 credit cards with Chase and have been a customer since 2011. I have never had a late payment and have never had a single credit limit increase in 5 years!!! I have well over a 700 credit score and thought it was more than reasonable to ask for a credit limit increase (CLI). So, I emailed customer service since there is not a automated online system to request a CLI and my Amazon credit card was increased within a few days. The other two credit cards were denied weeks later. Their explanation was I had 'too many credit inquiries and newly opened accounts within the last 2 years'. At this point I'm shocked... I have credit cards with almost every other credit company (Capital One, Citi, Discover, Barclays, TD Bank, Bank of America, and Amex), and not one of them denied me for that reason if they denied me at all.

First off I have never taken the time to write a review but this was worthy of my time! I have been with them since 2004. Decided to use my card again a few months ago to help my credit. Worst mistake of my life!! I would notice I never got any bills. Called and had them change to paper statements. Never got one in the mail. Then get an email saying there was a change on my report. Guess who it was from. It sucks because I have never been late, ever with any sort of payments of any kind!! I paid the little over 100 dollar balance to pay it off and talked with the manager who was nice but didn't care and said he couldn't remove the negative impact on my report. Absolute bull. I will never use this card ever again! Shame on you Chase. There should penalties for companies. End of story.

I had 80000 Reward point which is equal to 800$. Closed Chase sapphire card and forgot to transfer 80000 reward point thinking I will have year to do so. When I called it was 40 days to close the account. They are not even ready to listen anything and not re-opening account. I am ready to pay annual fee also. They are not reinstating any reward point. Very bad customer service. Very rude staff. Yelled when I asked if anything can be done. Need help.

I have documented that Chase delays posting payments so that they can charge a late fee and interest. They have done this to me twice, I proved that the payment was in their possession and they still nicked me. They will drop the interest but not the late fee. They ignore my evidence and say tough. It is not worth the reward points to deal with a dishonest bank. I pay my balance every month. Stay away from Chase. This problem just started six months ago. Been with Chase for years.

I made an automated payment by phone at 8:48 pm on my due date not realizing that their cut off date is 8:00 pm for an automated payment. So then they charged me a $15 late payment fee and they did not take it off after I called them about it. They said they can only take fees off once in a 6 month period and that I already used that up and that late fee was because they quit sending me a bill by mail without my consent - I was supposed to go online to pay it. I hadn't even known I had a bill to pay until I called them after the due date to see if I didn't have a bill to pay.

Have had the Amazon Chase card for years. Never ever late. Always paid on time and more than requested. The original limit was 500.00. Simply ask for a increase of a few 100.00. You think I wanted to buy a 747. Was in this loop as we listing between Amazon and Chase. Loyalty and performance means nothing to them. Got the nice reply today with the we listing crap in snail mail. No increase. Not even 100 Target card after starting at 500. Funny now at 2200.00 Chase not fair with offering credit when it's earned.

Chase are the worst no doubt. One day I found my debit/credit card closed. I called and they told me it was because I had a new card with a chip. I said I did not. "But one was sent to you 3 months ago" But if I hadn't activated it or bought something with it then surely they would know that I had not received it? They simply closed my card I was using at the time. I asked them, "how could I get access to my money?" "Check," they said. I said, "I haven't used a check in some 8-10 yrs." Think about how wrong their logic is. This company does not care about retail/general public customers. Change. I'm going to an internet bank if I can find one with all the same minimum services. This bank needs to broken up.

This credit card company is terrible! If you have a problem or a dispute you might as well kiss your money goodbye. They will NOT help you at all! They will always be in favor of the merchant no matter how many times you prove the merchant was wrong or charge was invalid!!! I have even had the merchant themselves call and they still won't credit my account! I have been fighting with them now for over 5 months for a dispute. They have made my life HELL. I am going to contact an attorney and see if I can actually sue them!! I am so angry at what they have put me through.

They refused to up my credit limit though I have had checking with them for ten years and never negative. Never late on cc payments etc. Do business elsewhere.

I did a balance transfer on from my Chase Card to another card I opened for their 0% apr for 21 months. Since I had a balance for like 2 weeks before the balance transfer I got an Internet charge! That is ridiculous! I recommend never opening a Chase Credit Card EVER! I haven't made a purchase with that card in over two years bc of the interest rate and I still couldn't get my balance paid off. That card is a ripoff and then to charge me some final interest charge is unbelievable. Do not ever open an account with them. All you will do is pay the interest rate and never the actual balance!!!

Because of some recent large credits, they have threatened to close my account after 19 years!!! And very defensive on the phone: just because many people abuse the credit process and they can't make any special cases. OK, Chase, no special cases. What about all of these complaints? Are they just shouting in the wind?

After 14 years never missing a payment, spending up to $40,000 per month, we requested a change in the name of the responsible party. On their form, we checked the box that says in effect "do NOT make change if account will be otherwise affected". They screwed us royally. They dropped autopay, canceled the owner's credit card which was used to automatically pay several monthly recurring charges, and cut the limit to 1/4 previous. I called, spoke to a manager, basically scripted, doesn't care. We had three Chase accounts in my household, now we have none.

I decided to use Chase for credit card buying online! My husband had previously opened his own account with Chase for our mortgage payments and more important transactions than mine. However, when I joined Chase as a separate account with credit cards from chase I constantly needed to change my password to review the activity posted on my credit cards. I contacted Chase and they were of no help. I had the impression Chase would not try to resolve my situation by forwarding my call (to a supervisor?). No Way! When this person began asking for security questions that only applied to my husband accounts, I refused to answer any security questions. I give up! I cut my Chase credit cards and will use another credit for online transaction and purchasing! I cannot believe how lazy these Chase representatives are becoming!

I have applied for an increase in my limit on a card I received 15 months ago. I have always paid more than the minimum for the entire time and NEVER paid late. I can't believe Chase would consider me a high risk, when I have two open checking accounts with them and this credit line already. I'm infuriated that Chase would treat me as a bottom line when it comes to lending. I use this card to pay my automatic bills online and need to keep my usage ratio down for the sake of my credit. How inconsiderate it is of them to do a hard pull on my credit card and then reject me on this. One thing is for sure, I won't be applying there for any other loans or otherwise in the future.

Chase is the worse bank to apply for a credit card from. They are not very smart in dealing with potential customers. I applied for the amazon visa card. They told me that my application was under review. It took them 2 week to tell me that they needed proof of my date of birth. I faxed them 3 copies of my NY state ID and also mailed them a copy of the document they requested only to be told that I was denied.

The Amazon/Chase credit card application stated a $50 credit would be applied immediately. At the end of the application process, apparently my application wasn't accepted immediately and so there was no credit. This was not stated clearly and cancelling the application wasn't an option. After being transferred around numerous times and waiting 33 minutes to cancel the application through the lending department before giving up, I was told I could have a supervisor call within 3 business days. TERRIBLE SERVICE!

Last year Chase choose to close all my bank accounts which included personal business and even my wife's accounts. Any account that was under the same address, they said, would be closed. They gave me no reason and I had to move to another bank. Fast forward to this year. I applied to Amazon.com's rewards card because it seemed like a great deal. I got approved and to my surprise their card is actually through Chase bank.

When checking out on Amazon, a Chase credit card appears that says you may get $80 off your purchase. I clicked on it. It said "usually" cards are approved within 60 seconds. (I have excellent credit and have always been approved right away for any card) I clicked. I got a response "needs more time" and that my card would be issued within (I think it said two months). I tried to cancel the application but could not. I called to cancel (had to Google to get the number), they claim they have no record and to call another number the next day. Supervisor kept insisting the ads were honest. They were not. They were deceptive via manipulation of expectations and leaving out information about the other things that could happen. Similar to what led to the financial meltdown - worse in a way, as there was no fine print to read.

Last year I obtain Southwest Chase credit card. I got a promotion when I book my ticket that if you apply for the card you get a discount of 200.00 dollars on you statement when you book a ticket. I never got the promotion. They send the card real late with no information and when I call they said they'll give me two round trip tickets when I spend 2000.00 dollars. They didnt advise me with an expiration day so when I spend the 2000.00 and I called to get my tickets and they said "the offer has expired". They said the promotions are thru Southwest airlines and when I called Southwest airlines they say the promotions are thru Chase banking. I'm really upset. Can somebody help me.

I paid my Chase credit card last month in full on the due date. I paid amount list as - pay card in full. This month I got another statement from Chase saying I owed an additional $6.67 in interest. I spent 25 minutes on the phone with a supervisor and was told there was nothing he could do. So I either pay the amount or my credit score is negatively impacted. This is the most dishonest credit card company I have ever done business with. I closed my acct a number of years ago and moved to another company due to similar experience with Chase. I will never do any business with Chase again and will make sure everyone I know stays away from them as well. Corrupt!!!

I overpay my account each month, this month they have billed me with late charge sect, showing now I owe 352. Each month I pay 200 or 250. They have done this before in the past. I just pay thinking I must have forgotten to pay, not the case. I'm tired of being overcharged when I have not missed a payment.

I have had a Chase credit card for about 8 or 9 years. In the last 3 years I have had increasing problems with paying my bill over the phone. I called them today to pay my bill and I was immediately routed to their fraud line or so the customer service person told me. She asked if I had cell phone that she could send a validating code to but I am currently in a dead spot for cell service. I said no. Then she asked if I would answer some questions from my credit report. That is when I became very uncomfortable with the whole call.

A Chase credit card phone representative asked me all these ridiculous security questions that I didn't create. They asked me questions that they seemed to have may gotten through an internet people search. Because I sure didn't supply them with any of this strange info that they asked me. These are some of the strange questions they asked...

When I was checking out on Amazon online there was an opportunity to "Save $80.00 on this order now (with the amount you would be paying and the amount that could be used later)." So I clicked on apply now and filled out the credit card information. Immediately following I received a message that I could not save the $80 as it would take up to 30 days to process my application. I have a very high and perfect credit score so it did not have anything to do with that. This is the second time (and last) that I have been hooked into that very same promise by Chase on Amazon.

Today I experienced a Comcast-esque customer service experience with Chase that I would like to use as internal awareness for you if you have a moment. Cliff Notes: There is a clear disconnect between the information you are providing your customers and the information you receive from the airlines you partner with. Updates and changes are not communicated. Invest in better data share. Set higher expectations of the airlines. Use multiple forms of communication. “Click if you received this” as validation to protect your customers.

My husband and I bought the Chase Sapphire card to accumulate credit card points to fly to Europe for our five year anniversary. When we had saved up our points, we called the credit card company to determine how to book flights with our points. They told us they would do it for us and get us the best deal. The next day, we discovered that we could have gotten the same flight to London using HALF the points if only we would have booked the flights ourselves with our points (which is what we tried to do in the first place)! But instead of explaining to us how to go about the process - they informed us they would do it for us for the best deal, and screwed us out of 60,000 hard earned CC points.

Received call from Chase today inquiring charges on my Mariott Rewards Card. Result, card had been compromised. Informed new card would be sent out. However, was told I could no longer get a second card in my name. I travel extensively for my profession. My husband is in Global Construction. We have always had two cards in my name and one in his name. I asked when was policy changed. Representative, Kekee informed me it had not changed, it was her internal decision. Our bill is always paid in full each month, our credit score is 822. I keep one wallet for US one for Europe. It is difficult to accept. Chase does not have constant rules and regulations. Customer Service Representative can issue rules devour. Thank you for your time and assistance.