Chase Credit Cards Reviews

Up until this past month, I would have given them a 4 star rating but last month they reduced my credit line due to larger balances! I pay my monthly bills regularly and for a substantial amount, not so nice to do to a client during a "Pandemic" if you ask me! Also, their rates are high overall for such a good paying customer.

Chase offers several types of cards to suit each persons' needs. The website is very well made and easy to understand. Billing is quick and easy to do online. Amazon has its own Chase card, and I use it often.

I have asked 3 or more times to lower the interest rate and they have refused. I always make payments on time but refuse to lower it. They say that they just don’t do that.

I love these cards. The flexibility of the the travel rewards are simply awesome. They provide a great way to travel and see the world. I wish there were more rewards for grocery purchases though. That would really help compete with the Amex gold.

I originally applied for it to get a discount on Amazon purchases. Turns out that it was a major improvement over the previous card I had. I could not get my last one to notify of charges and their app was horrible. Chase has an excellent app and instant notification any time a charge is made. Great customer service as well.

Chase credit cards are the most reliable and safest financial instruments available in today's fast moving digital markets with world class security features that are second to none.

Gave me overdraft protection on my bank accounts. Never reported me for being late with a payment. Interest rate never really went up. Way cheaper than my Chase credit cards.

Chase just cancelled my card and messed up my credit score. Why? Because my Chase bank account denied auto pay twice. I input the number the first time and the agent did it the second time. Nobody can explain why it was declined. I just sorted it out and paid by debit and waived the late fees two days ago...then I got a letter they closed out my account. I haven’t worked since March and have still paid every month on time, even after a hacker came after me in August and I had to jump through endless hoops to restore my access. In this senator I’ve time in the country we need to support the businesses that don’t indiscriminately screw people over. Chase is not one of them. Since I more than qualify for covid relief, I will now not pay a dime of my balance on this closed account. So...good job Chase.

Credit limit is easily adjusted up or down. If there is a bogus charge on my account they look into it quickly and fairly. The perks are fine; miles and or points depending on which Chase card I use.

Excellent website and phone service response. Detailed statements, security, and communication options. Cash back and discounted gift cards a bonus.

I have been lucky enough to have a Chase credit card. My credit isn't the best but they took a chance on me and I will not let them down. I try to be very careful charging on this card and I always try and pay it off monthly. Their customer service has been wonderful and I am proud to be Chase Card holder.

With Chase Credit Card we have stretched our money and traveled around the world. Chase card gave us so much capability to benefit the max from each purchase. I will be sure to continue using this chase card in the future.

Chase United Explorer is simple great! For those who travel is very comprehensive and gives you lots of advantages since the beginning. Miles, discounts, access to VIP lounges, more reward for each $ spent. I found my credit card!

I like the rewards offered with each card. I have an Ink, Freedom & several business cards. Chase is great if for some reason I miss the deadline payment they reverse their penalty fees.

I just had a call with Chase disputes this morning Oct 13.2020 11:15am PST and am not pleased at all with the rep who I spoke with or how she handled communication with me. I didn't feel protected or safe with the assistance of this particular rep. I almost felt like I was getting my hand slapped for reporting another dispute. Sorry, but there's a lot of scamming that goes on and since this COVID thing started, seems even more so. Absolutely do not appreciate your rep telling me that I've reported too many disputes. Another party's decision to scam people is not my wish and certainly not my responsibility!

Long time customer. We have been building up our credit rating. I took a low interest loan out and paid off the credit card. Once I did this they dropped my credit limit from over $30k to $500. This had an almost 30 point hit on our credit score. To me this defines predatory lending. Chase is the worst of the bad banks that have ruined so many lives. Already filed complaint with the FTC, will continue if limit isn't reinstated. DOn't plan to use it, but want the limit for our credit score. Will NEVER use a Chase product again.

If you care about your bank fighting for you on disputes then this isn’t the bank to get involved with. I had a dispute about wrongful product sent from an organization and the bank claimed that the organization had “lawyers” who sent them pages and pages of document and I only send them 5 pages for my reasoning, upon which I asked what their reasoning was for allowing a wrong product sent to be claimed as correct, and Chase had no response. This went on back and forth for months while they kept bringing down my credit score for not paying even when I kept calling and telling them that the charges are being disputed (happened way too many times even though I called constantly). I finally made a big deal and took the documentations that I sent them with more paperwork physically to the chase bank.

When I have tried the phone numbers for Chase Bank they want your full card number to speak to an agent and I don't have my number because they never did send me a card! I think there should be a way to talk to an agent without your card number! Also, I am deleting my account with Amazon after all these years as a prime member and an Amazon rewards visa card holder! That means I am paying off my visa and deleting my account with Chase bank. Totally disgusted.

I made a $500 payment on September 1, 2020. They placed a hold on my payment limiting my access to funds because when I made a payment previously they did not include a "0" in my already preprogrammed payment account that never had issues in the past processing a payment. My bank rejected them because a "0" was dropped from the beginning of my account number. When I called to find out why there was an issue and they explained that a previous payment was rejected I informed them that the day that occurred I remitted the payment using the same account a second time and it went through. No one ever informed me this was going to happen. No one ever told me that my funds would be on hold for 8 days impacting my business.

I have been a Chase customer over 10 years with 3 credit cards and a checking accounting. I have never missed any payments or overdrawn my account! During the pandemic like everyone I lost income and had to rely on my credit cards forcing me to carry higher balances, with that being said I still never missed any payments! Today I get 3 letters from Chase lowering all my limits maxing out my cards saying it’s due to making low or minimum payments. SERIOUSLY!!!! I really appreciate their assistance during these trying times! I can’t wait to pay off and close and not do business with Chase!

I had a Chase Credit Card and in good standing credit score wise. They bought my car loan, and my mortgage so they owned my entire debt. The person I spoke said I wouldn't need to make a payment for 60 days due to the transition period between load companies. So I asked, thinking too good to be true, that I could not pay in December and spend the extra money on my family. I was told yes. I asked again if they were sure because I didn't want a double payment in January and was told they were sure. So I spent the money and the day before Christmas I got a notice about my mortgage being unpaid, that I would owe a double payment on January 1st or go to collections. They are either incompetent or liars. The phone system is also unhelpful and have to click multiple options with multiple notices to speak to anyway.

I've been a checking customer for 25 years with direct deposit. Chase sent me a request to apply for a credit card. With good credit, they declined me. Went next door and opened a Regions Bank account.

Well you would be surprised Chase is reducing down the credit limit for a lot of its customers during this pandemic. This is so unethical and for that reason I am glad to close my Chase card because they don’t deserve my business.

I called Chase customer service today about a charge being denied on my Amazon Chase Credit Card. It was over a $2000 purchase and I wanted the cash back. Unfortunately, I had to use a different card. The first person I spoke to, I couldn't understand and he hung up on me. The second person, I also couldn't understand and talked too fast with her accent. Plus the minute she come on the line, the connection was very poor and cutting in and out really bad. So the only answer I could get was, "If it happens again, call us." Definitely not what I wanted to hear, since I was asking for help. If I'm in a checkout line, I'm sure the cashier isn't going to want to wait until I contact my card company which takes a good five minutes on a fast day. I have no other problems with the card or service. They cost me my cash back. That is not right!!!

It looks like my credit card has been accepted upon the second evaluation. They say the policy has been changed again to accept non-citizens or permanent residents.

After spending two hours on the phone getting hung up on and ran around through supervisors and lien experts I am no more ahead than I was two hours ago. I spoke to a supervisor Navia who told me that Chase's position legally is they will do nothing to help me. I hope that Chase sees this and in the future would reach out and contact me about how high a customer, could get them more money and not give money to their competitor. It makes no sense that Chase Board of Directors would love for their employees to take $1000 worth of profit and give it to a competitor. Chase/JP Morgan please contact me for more information to find out why on earth your employees will gladly give your profit away.

Chase claims if your card is stolen, you will not be charged for stolen usage. This is a lie. My card was stolen. I gave chase the police report number, the detective's name, the prosecutor number that charged the warrant, the store phone numbers that had the video of their rain using, the name of the person who also reported the theft and had the video at speedway and they refuse to remove the 900.00 in charges. What if you didn’t have this level of proof? Very unethical company. They charge you if your card is stolen.

My Visa Card is always accepted wherever I travel be it to Atlanta Georgia, Oklahoma City Oklahoma or St Louis Missouri. It is always there when I need It. I have used it in hotels and in restaurants. The rewards I get have been really helpful.

I like Visa because it’s accepted almost everywhere. The fee is understandable because the Southwest points add up fast. I haven’t purchased a plane ticket since 2012 because we use this card for everything and points never expire.

I've been with Chase for years now and they always alert me when possible credit card fraud occurs. They also have always been willing to fight incorrect charges for me and never failed to stand up for me.

In the few times I've tried to contact customer service I had troubled time with numerous representatives. I felt I was not listened to, understood, and I lost count of the different explanations. I also noticed a lack of resolution seeking.

I had card and identity stolen. Fraudulent charges were on my account. These folks, from the start, sided with the merchant. They weren’t sure who the merchant was or what they sold but, as a consumer, I was guilty from the start. I would avoid this bank at all costs.

I don't care for any cc company. I think they squeeze far too much money out of people. I think Chase, being one of the largest, make far too much money and should spread more of it out to its customers by offering a more generous percentage of cashback on EVERYTHING, all the time. 2-3% would be good. Then offer more for different categories each month.

Rewards points always fit my purchasing habits. Really save me a few dollars every month. Helps offset my spending costs. Very good card to carry. Would recommend to anyone who has similar recurring expenses.

I have no fees in the points that I can accumulate with purchasing essentials like groceries, gas, clothing, etc. Is awesome. The other thing I like is that the card is attractive and made of sturdy material and not a flimsy one like my bank card.

A: I opened an Amazon Prime Rewards Visa Signature Card for the purpose of Amazon purchases only. I never carry the card with me. For the first time in all my online years, I mistakenly responded to a fraud which appeared as Amazon. Once I realized the situation, I immediately contacted Amazon and Chase, set up alerts with Chase, etc. When someone tried to get cash at a Walmart (I guess using a cell phone) on my Chase card, Chase immediately notified me they had closed that account, set up a new account, and advised Amazon. I pay each billing in full and never pay interest. The points add up and have saved considerable dollars for me. Chase action was very fast to resolve this issue. I recommend this card. And, pay attention to all email that appears to be from your retailer and be sure the retailers name is in the email address from which it came!

I have a Chase Freedom card (and I had a Chase Slate card that they cancelled because of no activity!). The rewards are ok, can redeem points with almost no minimum. However, there is an absurd fee on foreign transactions (which can be anything anywhere priced in a foreign currency) and the customer service is lacking. In addition, they don't list on the statement or online your ending balances by type (balance transfer, purchases etc), only the average balances over the statement cycle, so you never know exactly how much you owe on each category.

I have used this card for years with no problems. Good rate and rewards. Earn extra points at Amazon, which add up quickly. User friendly site to make payments, check balance and points. Good period of time between renewal dates. Easy to add extra users to the account.

I appreciate the fact that Chase really cares about the safety of their customers. They alert you immediately if they think there is fraudulent use of your card and makes sure you did the transaction. Saved me many times! Actually saved me $500 when someone used my card number miles away from where I was and they blocked it, notified me and I verified it was not me so they sent me a new card with different account number. Excellent customer service.

I only use this card a few times a month, but have been very satisfied with it over the years. I pay no fees. I get rewards for every purchase, Customer service has always been excellent. Any difficulties or payment oddities are remedied immediately and at no cost. The website is easy to use.

I primarily use the Chase Amazon rewards card - however I do have other Chase cards. We do quite a bit of shopping on Amazon due to our rural setting and we average ~$30 /month in Amazon "cash". We also have most of our monthly bills on the card as well. We are extremely diligent to pay off the card at the end of each month - otherwise the rewards amount would really dwarf the amount of interest accumulated each month. Although the interest rate on the Chase Amazon card is better than some/most, it's still in the 20's% range. I recall back when we first got the card (5-10 yrs ago) there was an introductory rate of 0% for about a year. This allowed us to do about $15K improvements around the house at an affordable interest rate (allowing us to make double or triple monthly payments) that was converted to a low interest rate loan with a much lower principal after the year was up. I have no idea if this program is still in place.

The statement is very easy to read. Emails are prompt and very definitive as to their message. Card is readily accepted online and many merchants not just Amazon. I would recommend this card for any beginner credit card user and definitely do the automatic payments to benefit your credit score.

Would prefer better ability to reduce fees and costs when traveling in a foreign country. I also wish we had a higher credit limit. The services are adequate but getting through the dispute process and 'customer serve us' is difficult.

Points are hard to earn and it now takes tens of thousands to get your one free night in a hotel. On the other hand, I have never had an issue with my card being accepted so at least I can rely on this card even when traveling far from home.

The paper bill I get is very straightforward. Making a payment at a local bank is easy. Calling the customer service number on the back of the card always answers my questions. It is helpful to get some credit from my card purchases to use toward Amazon purchases.

I would like to be able to pay off a future payment on the card ahead of time, but they will not allow it. It would make it easier to handle finances on my end. I feel they don't allow it because they hope a customer will forget and allow them to charge interest on a purchase.

The United Explorer card. Up front, it's astonishingly good. Miles galore just for signing up! Why, you can find a flight that's practically free after spending the amount listed in the offer. My introduction to the card made me feel like I had stumbled onto something really good. But when Air Canada cancelled a flight I had booked to Europe because of Covid, and wouldn't refund the cost, things went downhill fast.

I have experienced good positive customer service since using the card, and appreciated the transfer balance option as well. The daily interest rate is high but similar to most other credit cards. Anytime I have called or chatted for an issue the Rep has been pleasant and helpful, resolving my issue.

Customer service and interest rate are great. They help with any concerns about fraud or missing cards. I've been with them for almost 30 years and trust them totally. I'd recommend them to anyone who needs a trustworthy credit card company.

Chase has been a great card service with a fantastic customer service. Fees and interests are nominal, but within range. No hassle when issues arise; mobile application is easy to use and transactions are done smoothly.

I really do like my Chase credit card and that I get 1.5% cash back on all my purchases. They make it easy to redeem the cash back and other rewards you can choose from. It's easy to pay your bill and their website is easy to use as well. Great job Chase!

My Chase card has been hacked 4 or 5 times and Chase caught it every time and contacted me. They would shut down that card and immediately send another one. One time this happened while we were on a cruise in Mexico and they worked with me to allow the current account to stay open specifically for the cruise company charges, and the parking lot charge near the airport. New card was at the house when we got home. Very satisfied!

I decided to use a balance transfer on my Chase Marriott Card. Biggest mistake ever. It was easy to get the money but what they said they disclosed and didn't make clear was that if you use your credit card to purchase items during the time that you have the balance transfer then your payments go to the balance transfer first and they can charge you interest on any credit card purchases for the month.

I've been with Chase for 26 years & would normally have given them 5 across the board until a recent issue where I fell behind on 1 payment & tried to set up a payment plan & even though I have been with them for 26 years & had NEVER had a late or missed payment, they are unwilling to set up a payment plan with me. They are willing to defer payments for 3 months, with the finance charges still being applied yet not willing to do a payment plan & defer a $39 finance charge. Makes no sense to me. I do really like the rewards option that you can redeem it on Amazon. So except for this latest issue, I would otherwise highly recommend this card.

I really like the ability to combine points from many different cards seamlessly to apply them to whatever I want. Other cards have left me with small amounts that are not very useful, but small amounts from several cards adds up to a really nice points balance that can be used for virtually anything, with a particularly good value for travel when you combine with a premium level card. I do wish those didn’t have the annual fee of course but starting at $95 is not too bad overall. Statement credits are awesome when you are short on cash. I love my freedom bonus awards quarters, they can be a lot of fun to figure out ways of maximising points opportunities. Buying gift cards at various stores included in a particular quarter is one way to spread your bonus points further.

I do like the credit card, but several years back I had a problem. I paid my bill via phone on the date that it was due, and it happened to be a holiday, which I did not realize. They increased my interest rates, and I tried VERY hard to get this rectified and I couldn't. I even contacted my local Congressman and nothing could be done about it. I do not know why they would penalize me for having the due date on a holiday? A mystery. I have had the credit card for 43 years. Other than that I am satisfied.

What I like about Chase is their variety of rewards cards. I started with their Sapphire Preferred card and I always got comments on the actual weight and feel of the card. Loved it, but not the annual fee. The great thing was that Chase made it very, very easy to simply switch it to their Freedom card which didn’t have a fee. I did like that about Chase. Their online management tool is very professional, not as simple as Citi or Discover though. I would say their customer service makes up for it as I’ve been able to resolve any issues I’ve had by calling or sending a message online.

I've had the Amazon Chase CC for three years. It is amazing. 3% back on all Amazon purchases, 2% on everything else. I spend whenever I can with it. Customer service is responsive. The security is as good as the Capital One folks have. Easy to use, accepted everywhere. The rewards are just so good! Also, the website is really easy to use and it's easy to manage settings like alerts and other things. Lastly, it has some heft to it and makes me feel like I have a black card.

Chase is the best banking experience I have had in NYC.

I have had several credit cards with them for over 30 years. They have been very fair and have helped me get through some hard times, especially after I couldn’t work for several months. They refunded me interest payments which showed me they actually seemed to care and have my loyalty.

Chase has a very good card with no fees. The website is very user friendly. I use the Amazon Prime card and easily recoup my Amazon fee with the rewards, not to mention the free shipping. The card also has excellent credit score information.

I have had very few problems with this card, even while traveling to C.& S. America for 18 months. Just had to remember to keep changing the travel notification online as we moved from country to country.

I have the Chase Amazon Prime card. The card gives discounts at Whole Foods and is redeemable on Amazon. I have 95% of my credit card spending on this card because the Amazon point accumulation goes really quickly when you put monthly expenses such as electricity, gasoline, etc. on the card. I could easily make this my only credit card. Chase has been friendly and responsive on the phone and their web access is superb.

I have had many credit cards and I find that the customer service from Chase is far superior. They always make me feel as though I am special. They don't use "canned" answers and questions. There are no fees and I have never had any trouble signing into my account.

They watch my account and reported unusual activity to me. Since the activity was not mine they shut down the charge, closed that card and issued me a new card right away. I am very happy with the way they handled this fraud.

Card is comparable to an American Express Card when using for best rate for making purchases etc. Customer Service is also great in trying to help the Customer with request. This is what the client wants when having to make sure that the payment is paid and the payment will be submitted.

I recently got the Freedom credit card. Love it. They gave me 15 months without interest and $200 bonus if you purchase $500 in 3 months!!! That's super easy to do. You can manage payments through the app and set up auto-payments. I have bank accounts with them and it will make the payment process super easy.

My Chase Visa cards allow me to accumulate enough rewards so that I can opt to have either a cash refund or gift cards or other methods of cashing in. I have never experienced any problems when dealing with their customer service. I really recommend Chase Visas.

I use a Chase Sapphire Reserve card and the rewards are really good. Although the annual fee is $450, I get $300 back after the first $3000 purchase every year. I take my rewards in cash, usually around $3,500 per year.

Will not be continuing to use any Chase credit cards. I am extremely disappointed in my experience with Chase and their Sapphire Reserve Card. I booked a hotel through a third party company, Secret Escapes (SE), to visit Jamaica in late April. Due to Covid the hotel was closed during this time and my trip had to be cancelled. I tried to receive a refund from the company but they repeatedly stated that they act as a broker and that my contract is with the hotel. I confirmed with the hotel that they received no payment from SE and therefore SE is illegally holding my money for services they did not provide.

Warning! Chase Bank will charge you for fraudulent purchases made on your account. Beware! Take your business elsewhere. Chase Bank is trying to make me pay for a $1,200 fraudulent purchase on my account. I alerted them immediately to the fraud. They temporarily removed it from my account, but then after doing an “investigation” they say I “benefited from the transaction.” Utterly false. This charge was made at a store that I don't even shop at. Chase has provided no information to support their decision. When I try to call them and speak to a manager with authority they refuse to escalate the call. The employees are completely unhelpful and useless. Every one associate tries to transfer it to another department. I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help.

My mother has memory issues and had a magazine company charging her 300 dollars every 2 weeks for magazines. We called Chase reported the fraud and the took off all the charges while they investigated. After a month they sent a letter and a bill for all the charges. She responsible for the charges. I sent multiple emails with all sorts of information about the fraudulent company. What a joke. Very disappointing.

I have contacted Chase Card Services (for Amazon Prime Visa) through Chase Message Center on multiple occasions to prove to them that I am an Amazon Prime Member, but I am still not getting 5% cash back on my Whole Foods Purchases (only 3%, which is for non prime members). I had attached a screen shot from my amazon account showing the last 4 digits of my card number and proof that Amazon knows I should be getting 5% back on Whole Food Purchases (as well as Amazon purchases). I am getting 5% back from Amazon purchases, but not Whole Foods. I spend hundreds of dollars a month at Whole Foods and have been losing out on what I was promised since January. I have interacted with no less than six people at Chase and none of them seem to get it that the issue is on Chase Bank side!

My experience with Chase Amazon’s Visa & Sunoco Shop. On Dec. 15 2019 places order thru Sunoco Shop for Fireplaces $149.00 online with Amazon. Dec 17 2019 I canceled My order due to I lost my Jobs. I contact Sunoco Shop by email @ Amazon to cancel orders. Buyers please beware with Sunoco Shop thru Amazon. The seller Sunoco shares with me he shipped orders already. Now Amazon & Sunoco Shop delivers date was scheduled to arrive Dec.27 2019. I never received electric fireplaces and never signed for items. I lived in Condo you must contact me to be buzzed in to Condos to signs for items. I have been emailed, writing, telephone calls since Dec. 31 2019. I received three credit to my Chase Amazon Visa Cards. Well you thinking it’s all over . On April 09 2020 my contacts was charged again $149.00 plus interest. Chase VISA Amazon

First you get Philippines, then Illinois, then India and back to Illinois. What a joke! There is a reason for their one star review. If there was zero star would give it to them. About once a year there is a bogus credit card charge on my statement and cust service can't provide more info like phone number or address. But if you deny claim innocence, account and you have to contact all vendors with reoccurring charges and update them.

Recently our credit cards were stolen and fraudulently used. It didn't take long for us to catch on because I began getting alerts on my phone within hours. We immediately began cancelling all of our cards which was time consuming because this just so happened right at the time when everyone began shutting down due to covid-19 but we got it done. All of our credit cards promptly removed the charges from our account except one. Chase bank. They sent us a letter claiming that we gave this criminal, who is currently in jail because they caught him within 24 hours, authorization to use our cards.

I have never written a review, but.... during a national pandemic, when US citizens are out of jobs and waiting for unemployment checks, I was denied a $67 purchase from a grocery store because my credit card was 5 days past due. I submitted my $300 payment that morning which would have brought my balance to zero. The customer service rep saw that the payment was pending and that it would pay my balance in full, but still denied the charge. She said there was nothing she could do. But they waive people's $39 late fees?? This was at 6 pm on Friday May 1st 2020. At 5 am on Saturday, May 2nd, the payment was processed and my balance was paid in full. Are you kidding me???

My Chase Ink Small Business Card card had a large, unauthorized purchase charged to the card. Unlike their consumer-based cards like, Chase Freedom or Chase Slate, who will often alert you of suspicious activity -- Chase Ink doesn't. My fraud carried over two billing cycles before being discovered. When I became aware I contacted Chase immediately. The fraud department representative was snarky. When it's your small business and you're concerned about additional fraud, a snarky rep is the last thing I needed. Long story short...Chase resolved the issue, but their business card services side is lousy. I eventually dumped the Chase Ink and got the Capital One Spark card instead. Much better card.

If you have to inquire or make a complaint, be prepared for a long time on the phone. Don't try to call on your lunch break. Give a couple of hours at a minimum. A customer service person can only handle one type of complaint. You will be shuffled through several people before you can get anywhere.

Bad Experience #1: Called customer service (50 min hold) with concern monthly statement not received and payment due in 8 days. Requested fax copy of statement. Told a fax statement would be sent within 4 hours. Confirmed fax # with rep. Days later, not received. Payment due tomorrow. Lack of follow through extremely disappointing. Business rule #1: deliver on your promise!

Based on my Experian credit score of 690, I felt I had a good chance of qualifying for this Credit card. But for some reason my Experian score and Chase Bank's score is a 100 point difference. They used my Experian score which is completely wrong.

So in these annoying times Chase of course has been no help when something serious happens. Was called due to suspicious activity. They told me I was being sent a new card and not to log into my account until they called me. I waited all day and then 3 days in fact only to find none of what was described to me had happened. My account is still receiving suspicious charges and wow I've now waited almost 4 hrs on hold with different apparently wrong departments. After closing their locations I can not simply go in and get help. See you in hell Chase.

I feel that it is VERY important to share positive news about a company I have been a customer with for a while. Of course I needed help with my April payment. Chase set up a toll free number that you can call, it's all automated and processes your request for a deferred payment. The system approved me for 3 months. Do you know how much that will help!? Yes I know interest will still be charged, but that's in the agreement I acknowledged when I got the card. No big deal. This process was very quick and easy. I appreciate Chase for that process and will continue to maintain my relationship with them. Great job!!??

Pick any other company other than Chase for a credit card! They do not have your back as they’ve always claimed. This credit card is tied to my checking and savings account, & I’ve always paid this card the day it’s due. I started looking over my statements and realized that Chase has been charging me a late fee every month, but also placed a reversal charge on the very same day they charged the late fee. Now, after looking this over I noticed my interest rate was sky high. So I looked over a year of statements and noticed how their late fee tactic affected my interest rate increase. I called to inform them of the mishap, but they would not lower the interest rate. Now, I'm unsure how I can even get a late fee when so many other accounts are tied to this one, but that’s all aside from the fact that it wasn’t even late! This card makes so much money off late fees & interest rates alone, as all credit companies. I cannot wait to pay this account off.

I have been banking with them for 15 t years. When you call customer service and you want to inquire about a loan or so forth, they are very nice and helpful. But if you call and having money temporary money problems you are treated horribly. They are not very accommodating. But beware if they do. It generally comes with a big price! I called early in March to ask for help with months cc payments due to being laid off from the Coronavirus. They said they would. And a few days later I got a letter in mail from them telling me that was February and I owed them by the 25 of March. Even though the phone rep said wouldn't be due until April 25. They do not follow what they promise you when making deals with them. I say that is bad business and bad communication.

I am 100% dissatisfied. I always call every month to pay my bill. Never late. I called tonight at 12:08 a.m. I was on hold 2 hours 39 minutes and 29 seconds. It's during the Corona virus so I didn't care I wasn't upset. What I cared about was they hung up on me before I've got to talk to a customer service. A recording said something. I didn't hear what it said and she hung up. I did not want to pay my bill. I was so mad but I paid it online. I'm just going to get this card paid off and close this account.

Talk about a case study in opposing types of customer service today! Earlier I called CitiBank and requested a lower APR. Their supervisor listened to me and lowered it from 13.65% to 9.99%. She went above and beyond with an unrequested and pleasantly surprising waiver of my last interest charge plus a $100 bonus to my rewards center. Truly made me feel heard and appreciated; like am I ever going to close that account? Wow!

I have been building my credit history for about 25 years. Paid off my college loan, few cars, house mortgage, credit cards loans. Never missed payments. Excellent credit history up until last month. I have been in the middle of reconstructing my new 2 family house, trying to prepare for some supplemental income when I retire in few years. My 15 years old daughter died 4 years ago, I am a divorced mother of 18 years old boy. I have so much on my mind! I missed payment to Chase Credit Card. First time ever. Without any warning call or email, my credit history suddenly dropped from 780 to 601!!!! 2 points from terrible!!! I immediately paid the bill. I called them, wrote letter, apologizing, admitting that I made a mistake, first time ever. They wrote me back, that they were right. Well, I admitted that it was my fault. But do I deserve to have my credit history ruined for years?

I'm extremely disappointed in the service received from Chase Bank - with multiple representatives. We had a travel via our rewards points booked with United Airlines for Italy. Due to the coronavirus outbreak and traveling with a lap infant, we hesitated to keep our trip. I called United and Chase for days this week to find out if there is a travel waiver for Italy yet, and have patiently waited. Chase has been unhelpful from the start and said they have to follow whatever the airlines rules are. The airlines have been very helpful, and encouraged me to wait a few days.

We had the Chase Ink Business cards for about 20 years now and they have been simply fantastic. We've got about a dozen employees that are cardholders and when we get the statements it all broken out by cardholder. The points are fantastic and they have the BEST selection of gift cards to choose from. Amex has a poor selection of gift cards to choose from and it requires more points than through Chase. Chase Gift card delivery is quick and easy. The phone service is what really sets Chase apart from Amex though. You can instruct the call center to not put you through all the ridiculous prompts and get right into queue for a live representative. Also....seems like their call centers are in the US, which is a plus. Can't say enough good things about Chase Ink Business cards. Far better than Amex Platinum!!

I have been a customer for over a decade. I was clearly cheated from a merchant for thousands of dollars and they did little to support the individual customer. And instead reposted the bill without notification with interest! Would go with a different credit card altogether... Even their login/UI is sub-par... And submitting any issues is archaic.

I was with my son on vacation in Costa Rica staying in an AIRBNB. On Monday September 16th there was an unauthorized entry to our unit while we were out sightseeing. My son’s wallet was in the unit and all of his credit cards were fraudulently used/scanned. My son contacted CHASE and reported the fraud right away. Now, four months later they have decided to deny the fraud and make him responsible!

Chase raised my credit limit one year then I paid off and lowered next year with no notice and after being a customer for over 20 years. Never late on a payment, higher credit score, but decided to lower by 7,000. I called and they were not friendly and offered no help but to run my credit for a card I have already had for 20 years! Do not use Chase! Too many other options out there that will treat you better.

Save yourself the frustration and bank literally anywhere else. My information is leaked and I need to replace my credit cards every 2 months. This happens on all of my accounts, even cards I have NEVER used. So they can't keep your personal information secure. Now that I want to close all my accounts due to their lack of ability to protect my data, they want to charge me fees to transfer my money to my new bank. They are the WORST. DO NOT BANK WITH CHASE!!!

In July 2019, while traveling in Chile attempted a taxi ride from airport to town. Taxi driver said card reader did not take card. Gave him the card so he could try (mistake, I know). He returned card and said it did not work. Was charged 1446.63 (no designated currency) times 1.0000000 (exchange rate), obvious fraud. This charge was caught immediately, because I get charge alerts and reported to Chase. Chase's review says we were scammed and they are not responsible. Chase excuses themselves because I willingly handed my card over. I willingly turn my card over in restaurants and to merchants throughout the States. This is after 17 years with Chase!

I rarely write reviews but this really upset me with Chase United Explorer. I rented a car in Europe and I got the worst service being stranded by the side of the road because the Sixt rental company didn't give me a chip that I needed to charge the EV car. Coming from US you cannot charge with your CC or Apps and the agent didn't tell me or give me the chip that is required to charge your car by. I missed my cousin's rehearsal dinner and was stranded with my son for hours. So, the car company gave me 20% discount because they made a mistake but I don't feel that I should pay for the car since it was a huge hassle to even have the car on top of missing an important event.

I monitor my Companion Pass mileage. A charge in November put me beyond the 110,000 required points and I was going to spend lots in December so I saw it as a non - issue until I noticed the charge was held in pending past the November close off. I called Southwest and the person said she would move my closing dates so there was no issue. I checked and they are not moved so my November and December purchases are not going to be credited to my Companion Pass until January- past the annual deadline. Rather than fix/address the issue I have received numerous emails that are circuitous, incorrect and useless. Chase is supposed to be a bank! If they screw around with points miles how can they possibly manage money!

It's a nice card, I applied for it few months ago and already was able to purchase free flight tickets for my upcoming trip. If you have a high credit score and no history of missed payments and looking for a rewards card, I recommend applying for it.

Chase Reserve not worth it anymore. There’s so much fine print on the benefits it’s impossible to get the value out of this card. I’m dumping it and going back to my Citibank American Airlines. Give me no hassle about using similar benefits and does not charge me $450. One example: we arrived minutes after midnight and our prepaid rental office at the airport was closed. We had to rent from another company. Called Chase that night, called Chase next day, call Chase for the next three weeks and zero credit.

Had an issue with a local dentist. They claimed that my insurance refused to pay anything for a procedure. So I paid with my Amazon Visa. The bill was $ 575.00, but they charged the card $ 670.00. Discovered the insurance company did pay $ 585.00. Got proof of payment from the insurance company, sent it to Chase Amazon Visa. They said it wasn't good enough to dispute. Said I must send proof of HOW it was paid. A check number, or wire transfer number. Really? They are stalling, and making up excuses not to reverse the illegal charge. They DO NOT have the customer's interest in mind.

I lost luggage on trip to Europe, filled out the forms, and then Chase said they needed me to provide a form from Norwegian Air. It is impossible to get anything from Norwegian Air, and I assume Chase knows this- thus they paid me nothing even though I lost $1400 of luggage, including a brand new suitcase. Bottom line- Don't assume you are covered for lost luggage, or any other insurance, from Chase.

After 15+ years of being a bank customer and a credit card customer with several credit card accounts, Chase decided I was a credit risk and drastically lowered my credit limit on all credit card accounts issued by them. I have never paid late, missed a payment or went over my credit limit. 15+ YEARS. By doing this, Chase lowered my credit score by almost 10 points. IT SHOULD BE AGAINST THE LAW. IF YOU CARE ABOUT YOUR CREDIT HISTORY AND RATING, DO NOT TRUST THESE PEOPLE.

Just opened a new Chase Visa -- haven't even received in the mail yet. Chase "fraud team" calls me today. I call the number back and the person answering is confused as to why I called? She first tells me she will send me a text, to verify who I am. Then says she is unable to do that. She asks if she can call me back. Call calls from a Texas number. I didn't answer again. No messages left. Strangest thing. I have three other cc'd from three diff banks. This has never happened with any of them. As soon as that card shows up, I will certainly cancel. Not worth it. The entire scenario has fraud written all over it. Totally unprofessional.

I have been a loyal Chase Credit card Customer for 35 years, never failing to pay my credit card balance in full. Last month I was the victim of a scam. Subsequent to that issue, Chase has canceled both of my credit cards and does not intend to reissue them. This is how they reward 35 years of loyalty? I do NOT recommend!

Chase is a predatory business. I've had 4 Chase credit cards. I had 2 years ago and was signed up for paperless billing, after they canceled their Bill Pay service with my bank (couldn't pull their scam with Bill Pay). They were supposed to send an email a week before the bill was due, but they would periodically skip the email and I'd only hear from them when my statement was past due and they tacked on a large late fee and credit charges (I always pay the full amount of statement to avoid credit charges).

I have multiple credit cards with Chase and Chase cards continues to be my go-to credit cards. I will always be a loyal customer service to Chase due to responsive customer service and fair consideration of credit card purchase disputes. I have had credit cards with American Express and Capital One, and I have to say there is absolutely no comparison when it comes to the way they work with their customers.

We pay $500 a year for our Chase card, and the customer service is TERRIBLE. I can't count the number of times that I have spent hours on the phone with them about simple issues, to hang up with nothing resolved. They have messed up our travel reservations 3 different times now and have tried to make us pay for their mistakes every single time. This card is HORRIBLE.

One of the worst customer service experiences I have ever had. After being told I would receive a $200 credit statement and $3,000 bonus points after spending $1,000 in my first 3 months. I called the customer service today to figure out why my card still wasn't here and come to find out I only get $100 statement credit. Talk to a manager and they kept repeating that there was nothing they could do after their customer service agent lied to me. Was their fault and they did nothing to even fix it. They obviously don't care about their clients concerns or the fact that their customer service agents are in the wrong.

My card has been having fraudulent activity so when I called to get it fixed not only did the caller sound unconcerned with what my needs were but he was also extremely rude and kept placing me on hold without notice. This has never happened before as everyone else I’ve spoken to has been exceptional, moving forward my account was placed on hold and I’m being sent a new card supposedly this caller had filed a claim but my account is STILL being hacked and I am now overdrawn. Also side note his accent was super thick which is usually not a problem other than when you really need to understand what the person is saying. When I asked him to repeat himself all he did was get louder and more aggressive. After this I’m heavily considering switching banks.

Chase send me numerous Pre-approved offers with 0% rate for 12 months. I applied and get approved for $4,000.00 credit limit. So I using my limit and set up payment auto draft from my bank account. I paid off balance before the promotion about expired. As soon I paid off the balance, Chase Credit card decreased my credit limit down to $500.00. It really hurt my credit when they do that to people who is excellent payments status and good credit like me. I have American Express and Discover and other credit cards credit limit range from $15,000.00 - $23,000.00. I am writing this review to help someone out there to know about Chase credit card will hurt people credit by decrease credit limit with no fault reasons.

I've had a Chase credit card for four years now. Today I noticed that my balance went from $5000 to $500. I called and asked why, and the answer was that they evaluated my credit report and since there was a negative mark they dropped me all the way down to $500! I've never been late on my Chase card and was disputing the negative remark because it was false. They said they mailed letters to me and I've never received a single letter. I am very upset with this horrible customer service and the fact they dropped me down after paying off my $5000 card completely. I've been a loyal customer and was treated horribly. I've never even been late on my Chase Auto (car payment)!

We have had a Chase credit card since 2016. We paid it off in 2017 and they increased the limit. I would call in to make payments so I didn't look at statements very often. We have not used this card since 2017 except for balances under $20 and were paying every month. We got a notice that the balance was $3700 when the limit is $3000. We contacted the bank and asked for statements and I literally have called every day for months. They just sent us new cards on June 28, however to date they have only gotten $1200 off. They wanted us to make a payment plan and we said no not until the fraud is figured out because I am not agreeing to the debt. They see how I have called and the disputes and they told me today the account is permanently closed because I wouldn't agree to a payment plan on spending that wasn't mine.

Not only did Chase deny my business a credit card after maintaining a business account and doing business transactions through them for over 4 years, but they also recently denied removing a charge from my account for a tv that was broken and the store refused to take it back. I had reservations about Chase years ago and decided to do business with them anyways. Things were good for a short time, but recently they have left a bad taste in my mouth and I feel very disrespected as a loyal customer. Time to find a credit union, CHASE DOES NOT RESPECT ITS CUSTOMERS ONLY ???? Take yours elsewhere!!

Chase does not honor equal pay on credit card. Beware!! They apply card returns to pay off equal pay arrangement prematurely. Go quickly to another bank. Have reported them to NYS Department of Financial Services.

I recently gave a call to customer services about my credit card payment not going through, which I had already made on July 25th. My account was on hold for no real reason why. The person who I talked with his name was Danny, He was very rude and impatient. I wanted to know the reason why my payment wasn’t transferring. He wasn’t willing to help me on it. Eventually he transfer me to another person. She made it much easier. It wasn’t so difficult to take off the hold on my account at all! But Danny however made it seem like it is a big problem, which it should’ve not been!

I was approved for over 40k in business and personal credit cards with Chase. We bank with Chase so I decided to use my business credit cards for a large project. I held a high balance for a couple of months but paid in full when I completed the project. Today, I found that they lowered my limits to $500 and $1400 on each card. This will of course adversely affect my credit score. Reason I was given was that my credit score lowered (which is very common with high credit usage and should be taken in stride with businesses who temporarily use credit for large projects). Should I known that Chase was so fickle with their loyal customers I would have used other credit cards and given them my interest payments.

Chase always make changes to their website payment pages. They are very confusing and down right deceptive, intending to confuse you to either make a double payment, or not finding the calendar (because they change the payment web page to confuse you) to schedule a future payment and just pay on the date you're on the site, though you intend to schedule to pay on a future date. This happened to me today - I didn't see the calendar, so I click on "Pay This Card". I figured it will come back to ask me to finalize the payment and then I can find the calendar. But it didn't ask me to finalize the payment, it just took my payment and showed a status "In Process".

I have a Chase sapphire preferred credit card. I am very disappointed in the service it offers. I had to dispute a transaction I had in FRANCE where Avis car rental company defrauded me several hundred dollars. Because this chase card is suppose to offer car rental protection I told the person renting me the car in France I refused all insurance. He then charged it to my credit card. They of course sent me a form letter that they found Avis had done nothing wrong and that the money will be included on my next bill. I will be cancelling this card very soon. I switched to it from American Express, a much better company. I am very sorry I switched.

I have all Chase credit cards because I am working with my cards and always pay them on time either in full or partial. I hate to dispute anything unless I have to. In 3 or 4 years using Chase cards and spending more than 200000 dollars, I probably called for dispute 3 times and all the time they denied me and rejected my request. I had all the photos and proof of my reason, but they always take other side’s back. This is very poor customer service. When they want you to apply for their card, they always say nice thing about how good it is and in some cases Chase will refund your money but all is joke. There are million people have the same experience and I am very unhappy. Worst experience.

The procedures to file a dispute overcharges from a merchant are handled in a totally inadequate manner. While the rest of the financial world is operating to communicate by email, when you enter a dispute overcharges, you are provided with a fax number, often an incorrect fax number, and have no assurances that your fax has been received, and when you finally get acknowledgment by Chase's dispute team, be prepared to speak to someone on the other side of the planet, who simply does not have the comprehension of the nature of the dispute.

This place is terrible. I got screwed on a cosign loan years ago. I have direct payroll deposit and they still refuse to give me a credit card. I said, "How can you not get a payment when you have the money before me?" This is all old ripoff millionaires with the bank procedures from 1920. Get with the times man.

I used to be able to call Chase and get an agent immediately. Now I can hardly understand the guy and they are so slow because "their system is slow" meaning they are overseas where the internet speed is unstable and crawling.

Chase Visa card, only a few months old, had my account closed by the bank after paying my bills on time as I should. Was sent a letter saying the cause for this action was "TOO MANY ACCOUNTS OPENED RECENTLY. BALANCES ON ACCOUNTS ARE TOO HIGH COMPARED TO CREDIT LIMITS." Really, even paid more than the min payments and was in the process of paying them off before my other cards because they gave me my highest limit of $5100.00 of which I owed below $4800.00 at the time they took this action. I had opened several new accounts in an attempt to improve my credit score and standing with the credit reporting companies. I have never been late on any payment on any account I hold and do have the income to pay back all I owe.

I was ripped off by Limegreen Brooklyn. I contacted Chase to do a charge back. I have been a loyal customer for some time and never dispute charges. They gave me the run around and refused to help. I am out the money with no recourse. Customer Service is a complete joke. I immediately cancelled my card. They don't give their customers any back-up whatsoever. They treat you like you are the thief and give real thieves free reign.

I had a booking through Chase Travel using my wife and my shared Chase Sapphire Preferred care and points we'd accumulated, along with additional card payment. This booking was for our Honeymoon to South America and we were meant to leave on July 3rd. At 3:30am I had to rush my wife to hospital for emergency Acute Appendicitis, and she had to undergo an urgent Appendectomy. This was obviously out of our control and a terrible ordeal for my wife. I immediately contacted Chase Travel to cancel the flights, noting I would look to rebook these at a later date, once I knew the outcome of my wife's surgery and how well she would recover. I was issued with a credit for my original booking, which I originally thought was great and I could just rebook flights using that credit and pay the difference. However, this was not the case.

I applied for and got a Hyatt Credit Card from Chase and paid the annual $95 membership fee. After 2 months, they closed the account for reasons I couldn't even understand (because my credit score is about 800) and they refused to refund my membership fee. This type of tactic is essentially stealing customer's fee when the customer cannot benefit from the card for the full year the fee is supposed to cover.

In March I disputed a hotel charge, as I was charged for one too many nights. I contacted Chase immediately. The female who was handling the dispute was supposed to provide me electronically additional information required for the dispute. She never did. I contacted Chase again around the middle of April and was told the information would be posted to my account by the end of the week. By the start of the next week, it still had not been posted. Called again and was told the person would reach out to the original female who was handling the dispute to re-open the dispute as she had closed it of her own accord. Chase never got back to me.

Chase sucks. If you need a credit card, debit card or any type of financing option go look elsewhere like Amex, Cap1, in terms of rate and customer service they are far to be the best. They were charging me 30% interest rate and declined to lower my rate so I paid off the credit card and went elsewhere. Their customer service is far to be the best and their rate are horrible. Stop wasting your money all, go elsewhere. I’ve called Amex to help me out pay off my debts and they lowered my rate so I was able to pay off my debt faster and same with Cap1. Chase just care about making money on you and charge high fees and interest rates.

I have a regular business card, and Chase converted the card type to capital business (government account, which is not true), and converted all the points to cash without notice. I requested to convert back right after the date they took the points away. I got promised from customer service representative, account manager and also one of the executive, that they will reverse the card product and credit back the points (each time take 7 - 10 business days). But nothing happen. They said they already noticed me before the conversion, but it's NOT TRUE.

Rude and unprofessional customer service. I've applied for the credit card and got the letter that they need the photocopies of my DL and SS which I faxed them right away. But they lost it for some reason. Next time I sent it with regular postal mail and that time they told me that 30 days are passed so I need reapply for that again. Terrible service!!!

Chase credit cards are overall great. I like them on almost every benefit, except for extended warranty, which is a scam. It is handled by a third party company, Card Benefit Services. They will try hard to find out an excuse not to pay your claim. My wife had an phone failing due to hardware issue after 1.5 years use. Apple offered a replaced brand new phone on a discounted price since it is hardware issue. But in the repair report, Apple mentioned some COSMETIC damage but also stated the phone failed due to hardware issue.

I applied once and Chase made over 8 unauthorized hard inquiries in my credit report. I had applied once in 2017 and, now, I check my credit report and found multiple hard inquiries after that first application. Sometimes 3 times in one month by JPMCB Card.

I got a notice about changes to our current Chase Freedom card. It was written in gobblygook and I can't find anywhere that explains what it means. What I do understand is that the interest rate will go up to 22%. I checked the interest rate on our other Chase card that we had always paid 12% and found that it had gone up to 18%. I called Chase credit card services and was told that they sent me an letter about the changes and if I didn't agree with the new rate I had to notify them in writing. If I received such a letter it was probably written in the same gobblygook. In reviewing statements I found that the rate had changed once before to 15% before the 18%. Sneaky business practices...well, what would you expect from a huge international company who doesn't care about us. (Actual interest rates are rounded off.) Thought I was an informed consumer, I'm not, just one of the uninformed masses.

We have been Cabela's customers for nearly 20 years. We never had an issue with Cabela's Chase Visa and have had their Black card for nearly 2 decades. We had some fraudulent charges on our account in the summer of 2018. Cabela's representatives assured us they would be removed from our account, we should not pay the charges identified as fraudulent, and new cards were issued. Suddenly we started seeing interest on our account. Since we always pay it in full each month, this was disturbing. Hours and hours of being on the phone later, we were told that one fraudulent charge from July, 2018 of $475 was large enough it had to go to a higher level. But, since we did as instructed and didn't pay the fraudulent charge, the system charged us interest on the "outstanding balance".

I recently opened a Chase Sapphire Reserve credit card, attracted to the rewards and benefits the account offers. This morning, my wife went to use the card to pay for her lunch and it was declined. I found this strange, so contacted Chase to be informed that the account is under periodic review that will last 10 calendar days. This came as a surprise to me, as there was no prior notification that this was to happen. Yes, I realized this is buried in the Terms & Conditions, however, I find it absolutely unconscionable that this is done without any notice. And it can happen at any time throughout the life of the card.

They are useless... I was approved for $5000 and within a week and spending $8.00, they closed my account without a call or reasonable explanation. It does appear that they will audit you again and again to see if you are worthy of doing business with them. Will never try and use them for anything again, ever.

This bank does everything it can to close/reject your dispute for reasons at no fault to you. They have specialists call you and leave a return number/ext, which NEVER WORKS! Then they reject your dispute because they didn't hear back from you. They send you letters that never arrive, and claim since they didn't hear back from you they rejected your dispute. Do not get a credit card with this bank. They do not offer any of the protections a credit card program should offer consumers!

I have have a JP Morgan Chase credit card for over 25 years. I never had a credit card disputes before. I retain services from a merchant that failed to provide satisfactory services for $175.00. When I pointed out the mistakes the merchant stated I will correct the issues for another $175.00. I disputed the charge on my credit card. The credit card dispute department didn’t know what to do?? I contacted Chase Executive Service it was the same with them. Now I am stuck with a damage item that I must live with, due to the fact that Chase does not have great training for their employees in this area. I am now searching for another credit card company that can services all my needs. I was informed to check out the Barclay’s Bank Card. I was informed that care about their clients.

Chase closed an existing credit card that I had faithfully made more than the minimum payment as well as a new card THEY issued ME. When I asked why, I was first told they couldn't disclose the information over the phone. A second representative said it was because two other credit card companies closed my accounts in December. One was a store card I hadn't had since the mid-90's and the other was one that OPENED in December. A third rep told me it was because (and she umm'd through making up reasons that would seem logical) because I had too many credit inquiries (the one they made to give me another line of credit the week before) and that my original card hadn't been opened long enough. Additionally, I was told there were no supervisors, managers or higher level staff in the department that decided to close my accounts. There is no accountability or apparently anyone in charge of that department. Worst customer service ever.

Lousy customer service. They're not there to help you. I got charged for items I did not charge. They canceled my old card. Issued me a new one and a month later put the charges back on. Went back and forth for months. I had to do everything in writing. More or less they just told me I had to pay. Very bad company. They are not there for their cardholders. No protection at all. Their fraud department is a fraud. Never will I ever use this card again. Why can't the BBB do something?

Went to bank and paid off the entire account. Two weeks later I received a bill for 68 dollars. They said it was for interest that compounded on a daily basis. I wouldn't pay it, so they sent me another bill for more interest on the interest that they said I owed. Now my bill is 78 dollars, I sent it to them, I hope that's the end of them, after a while they like to jack you up to 20%, As time goes by they like to jack you up to 20%.

First of all some of the persons I spoke with were very kind. Most of the reps in Fraud were not so much and a couple were condescending at best. I applied because of my Amazon PRIME MEMBERSHIP advertised a 70.00 off with a Chase/Amazon Prime Credit Card. Over the last few years I have worked hard to bring my credit score up to average between 720 and 740. I even just closed on a new home last month. I wanted to take advantage of the 70 discount as I AM PURCHASING A FEW BIG ITEMS FOR MY NEW HOUSE (Sorry caps lock slip).

I was trying to dispute a charge with Chase over an Expedia charge on my card. After disputing back and forth for almost 5 weeks and for me providing documentation, they took Expedia's side and said it was a valid charge on my account and deducted my account for 308.00. They did nothing to try to help me. I do not recommend Chase cards to anyone. Go to Capital One instead if you want great customer service!

I tried to dispute an unwanted charge on my Chase credit card. I spent hours on the phone with the dispute department trying to explain my situation. After about six weeks I received a call back from Chase and they said the merchant was contacted and they claimed the charge was valid, so they are deducting $70 from my account for something I didn’t even know I signed up for. I thought I used credit cards to protect me from situations like this. Little did I know that even when you a cancel a previous card, Chase will forward any transactions to the new one, different number and all. I always thought the customer was right, not the merchant! My card was canceled immediately and I signed up with Citi. Stay clear of anything to do with a Chase credit card!

An AutoNation service dept charged my daughter $195 even though no repair was done, and there was no signature authorizing the charge. After months of complying with Chase's dispute process, we were told Chase considered the charge valid, with no explanation other than that. I'm guessing AutoNation is an important Chase/JPM customer??? So the cardholder gets no help with a bogus charge.

I booked international flight using Chase ultimate reward portal. I am not able to cancel/reschedule my booking. There is no way we can do it online. We have to call the call center and they have long waiting time. And every time I called them they said system is not working so either wait for 45 min to get to supervisor or call again. Call center experience is really bad.

The situation is that a vendor double billed an expensive item to my card. No order number, no email - just a $2259 charge. I was selling a home, buying another and moving to a new state and I lost track of the charge. However, when I did get a hold of the vendor, they admitted the mistake and was initially responsive to my inquiry. They promised a check in two weeks - a check that never showed. After a few more messages the vendor promised a new check - that never showed. Slowly stopped returning calls.

JP Morgan Chase is by far the worst, or maybe Synchrony, credit card issuer. Unless you have a premium card you get International customer service. They charge the highest interest rates. Their Card benefits have stupid restrictions like requiring you to book travel the previous day. Worst of all after paying a boatload of interest they will not help you out in any way once you have paid your debts in full. Of course, it is not in their policy to do it but every other credit card company is willing to waive fees and interest as a courtesy. ** Chase Bank.

I've been a Chase customer since 2012 and have done essentially all my personal banking through Chase Bank. In general, I don't run into many issues, however I am extremely disappointed in how they have handled my recent card issue. In October of 2018, I experienced a fraudulent transaction for several hundred dollars on one of my Chase credit cards. The transaction was made by an anonymous PayPal account, in which my stolen credit card information was used, and the purchased goods were sent to my billing address.

Beware of enticing rewards program of Chase Credit Cards - your miles don't go as far as other cards and chase does not advocate for you.What I wrote on Chase's Facebook page 4/08/19 >>> I am not feeling that you're putting ME first as a personal and BUSINESS customer. I decided to switch over 2 personal cards and one business card to Chase from Merrill Lynch. I am trying to use my reward miles for the first time to book a hotel room that shows on the search page as 14,346 pts. per night. I am getting hit with a 9,000 mile surcharge PER NIGHT for a charge the hotel is trying to pass through a charge to me of $100 per NIGHT because I have 4 people in a room (my 3 teens and me).