Paula Young Wigs Reviews

I placed an order for 2 wigs on August 4, 2013. When I called Customer Service to check on the order, I was informed that these wigs had sold out, and I would not receive them. Paula Young never informed me of this. I am very upset about this. They should have let me know by phone or email that my order did not go through. I could have ordered other wigs. I will NEVER order from them again.

Ordered 2 wigs from Paula Young. Received first one "Kate" the first week of July 2013. Second one I ordered was "Gayle" on backorder. I received Gayle, last week in July 2013. In comparison to the stories I have read about the ordering process and billing issues; I never incurred anything like that. However, I own many wigs, and I don't wear the same ones each day. I buy/wear the same style of wigs therefore nobody knows that I wear wigs.

I ordered a Daisy wig for $49, with $10 off. I paid that, left me with $39 for the wig. Shipping was $9.95. I sent a check for $49.95. I did not like the wig so I sent it back for an exchange. The exchange was an Angel wig that was in the same book with $10 off. So that made that wig $34. That was a $5 difference. Then they said that I still owed them $7.95 for shipping.

I ordered the Aubree wig from Paula Young's catalog on April 20, 2013. It is June 22, 2013 and I still have not received the wig. Today, I received a new Paula Young catalog in my mail, and it has the Aubree wig in it on page 12 (lower left corner). I received two postcards from Paula Young's customer service saying that the wig was on back order and would be shipped at a later date. If the wig is on back order, how can they continue to advertise it in their catalog?

I ordered a wig for a friend who has cancer. She told me she saw it in a catalog for $45.00. Well of course, it was a sale (which was over) so what the heck. I paid $69.00 and what I thought was regular mail. Well she did get it. I happen to check my credit card and wait for it… OF COURSE, I was billed and $142.40 for a bunch of accessories and spray, etc., etc. (I’m a guy. I don’t even know what the stuff was for.) These people make me feel better about making a living honestly, and I don’t have to rip people off this way.

After numerous emails and getting back standard replies and not answering my specific questions, I sent a final email telling them I would post a comment on the social networks not to buy wigs from them because of their return policy. It was not honored and was false advertising. Within 3 days, I received my full refund, less $15.00 on my credit card, exactly 45 days after it was returned. Those of you who did not get satisfaction, don't call. Send emails often and start a week after you sent it back. That way you will have a record. If you only got a few dollars back, keep complaining by email. I don't think I would have gotten my full refund had I not complained. You might get more back. Good luck!

I have been ordering Paula Young Wigs for years. I was not always pleased with all the wigs but did not return any of them until six weeks ago. I returned it the day after I received it. It did not look anything like the picture. I followed instructions and returned it. I received the wig a week after I ordered it. I have sent 8 emails with all the information and have yet to confirm they have received it. Now they will not answer my emails at all. I believe they have received it and will restock it to sell to someone else. I will never see my refund; I paid over $80. There have been so many complaints about their return policy. Has anyone contacted a news consumer advocate to investigate their returns? Needless to say, I will never order another wig from Paula Young.

I thought I'd give them a try since they send out so many catalogs. It was horrible customer service. I was on hold for thirty minutes trying to find out they charged my account double. The supervisor said they needed 24 to 48 hours to resolve this. They took my money immediately? Stick to smaller companies that really need your business - Vogue and Joshua 24 are great companies. Stay clear from Paula.

I received emails from Paula Young Wigs Company so I went on their website PaulaYoung.com. I decided to order a wig and ordered a strawberry blonde one, the same color as my own hair. But when the transaction went through, I noticed that they were sending me a grey wig instead! I called to fix or cancel the order and was put on hold for a service rep for 25 minutes. When the service rep came to the phone, she said, "Well the order did not go through so you don't have anything to worry about. Your account will not be charged." However, I checked my checking account the next day and I was charged.

From the first time to the last I called Paula Young, I lost the telephone and nobody ever called me back. I called with questions. I placed an order. I called again to make sure the order went through. I called to ask how to make an exchange and lastly, I called to ask for a supervisor not once, but twice. On all of these calls, I was disconnected yet when the calls were answered, they asked if I was Ms. so and so. So they had my identity and telephone number and could have called me back. They tried to say it was a telephone problem, but it was over a period of three weeks. If it had been a telephone problem, then any decent business would have returned my calls.

I received a Paula Young catalog, which clearly stated "Offer Expires 04/20/2013." On January 9, 2013, I called to place an order, which was advertised for $79.99 as a "First Time Buyer Special" and with free shipping on orders of $49.00 or more. To my surprise, both the customer service representative and supervisor refused to honor the price claiming the offer had expired. When I offered to send proof that the offer did not expire until 04/20/2013, by scanning the page and emailing the image, they turned down my offer to prove my case. I sincerely believe that the actions of Paula Young represent false and unscrupulousness advertising practice to charge naive customers an inflated price. Tactics like this should be prevented and should be investigated by the Consumer Affairs Office in Massachusetts.

I got an email on cyber Monday for 40% off. I decided why not. I looked at the reviews for hours and got a wig, wig care products and liners. I got a box with the wig liners and a note saying that my wig had been out of stock and cancelled. Wait, you can still order it on the website though? I called, and after being on hold for 30 minutes, I was able to talk to someone who told me I could just order another wig. I called and did just that. This time, a great quality Jon Renau fully handtied wig - a big, big purchase for me. I work as a hair stylist, and having anything less than great looking hair, no matter the reason, is bad for business. I made the call to invest research time and money in a great wig to wear until I recover. She gave me an order number but big surprise. It's been weeks and no wig.

I ordered a wig online and waited two weeks for delivery. I wanted the wig for the holidays. I finally called the company. The girl said my wig had been discontinued. I had not received an email or any notification that the wig was cancelled. I was expecting the wig to be delivered any day, especially when I needed it for a special night. The girl at the company said they might notify me in 30 days. In other words, I would have to wait 30 days and maybe get notification. I told her what I thought of her company and ordered a wig with another company.

I requested hair samples and matched my hair with a sample and ordered a clip-on hairpiece. I received the hairpiece and the color did not match. I want to return it. It has never been worn and all I did was hold it up to my hair and you could see a big difference in the color. They want to charge a restocking fee that would leave me with no refund and charge me for sending it back! They would waive the shipping charge, but not the restocking fee because it is 30 days past purchase. I didn't realize that the refund request had to be done within 30 days. I requested that they waive all charges because I did everything I could to make sure I received the correct product and they would not waive it. It was their fault the color didn't match with the hair color samples I received in the mail. I try to be very careful when ordering online. These companies can be such a ripoff sometimes. Sorry about the venting, but it is ridiculous how they make charges and policies to keep your money.

I ordered a $109 wig in a specific color and received it 2 weeks later (10/25/12). The wig was not only a color that I hadn't ordered; it was a color that wasn't even available for this wig on their website! The customer service person was uncaring, to say the least. And only after I complained did she take off the shipping charge for the return. If I do see a charge for the return on my debit card (you all keep this in mind), I will dispute the charge (The bank will usually remove it.), call the Better Business Bureau, and whatever state regulatory agency that oversees truth in advertising, deceptive acts and practices, etc. in their state; and whatever else I need to do to either receive a proper refund or have the order filled correctly. I'm sure some other company would like our business. This company could care less.

I would not recommend this company at all. They sent me the wrong wig twice and refused to put the disabled goods on it so I had to pay $40 for the import tax (almost as much as the wig's cost). They now will not refund my money unless I send the wig back again for a second time at my expense and say that they do not have the color that I want. What a horrendous customer service. Do not waste your money.

I bought 2 wigs from you at the same time. One gentry II average size and one sensational, each at $49.95. The sensational wig seemed ill cut and out of proportion with different lengths sticking out. I returned it the next business day with a note asking for another gentry II instead. You sent me a card saying that you couldn't contact me by phone, to call you back. I did immediately. The woman on the other end of the phone representing your company was unprofessional to say the least. I have been doing business with your company for over 25 years and this is my first complaint.

I purchased a wig in January, 2011 and returned it withing the 30 day required period. The wig cost $33 plus $8.95 shipping and handling, a total of $41.95. My refund was $6.05. They charged me a restock fee of $19. I read the refund process and saw it said 30 days from shipping date. I didn't receive the item until 30 days of their so called shipping date. This company makes a profit on sick people that need a wig.

I received a catalog only two days ago with a special price for one of the wigs. When I went online, it was listed at full price. I called Customer Service and was told that "there is a new catalog out, so the pricing in the new catalog is reflected on the web site". This sounds very much like bait-and-switch. The representative offered to take my order over the phone, but I told her I do not feel comfortable ordering on the phone as there is no paper trail. Again, this whole way of doing business seems suspiciously like bait-and-switch to me.

I ordered wigs and accessories in December of 2008. I returned several items in January of 2009 for a credit of $173.00 which to date I have never received. I wrote to them with copies of all my invoices and they have never responded to me. They sent me magazines and emails continually for advertising to order items and I have unsubscribed over and over since March of 2009, and they kept coming. I don't know how to get these people to go away much less my money back.

I HAVE DIABETES AND HIGH BLOOD PRESSUE THIS SITUATION HAS CREATED ANXETY AND DISTRESS FOR ME. I AM NOT RICH AND NEED MY MONEY.