Paula Young Wigs Reviews

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About Paula Young Wigs

Pros
  • Good quality wigs available
  • Variety of styles and colors
  • Affordable pricing options
Cons
  • Poor customer service interactions
  • Issues with order fulfillment

Paula Young Wigs Reviews

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    How do I know I can trust these reviews about Paula Young Wigs?
    • 4,678,299 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    PriceStaff

    Reviewed June 4, 2025

    Paula Young presents wigs as inexpensive via promotions. "Try the wig, return, no problem" - except USPS $$$ to return & restocking fees $$$ take back more $$$. Use local salons instead. Save $$$. Plus wigs are very slippery, shiny and really far looking compared to photos and colors do not match their palettes shown. Really an awful experience for an elderly person on a fixed income. Returned for one and gave her $$$ from my own pocket to make up her loss to Paula Young promotion she believed.

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    Resolution In Progress
    Customer ServiceSales & MarketingPrice

    Reviewed March 26, 2025

    I've bought many styles and tried hard to justify spending any money with this fraud company, but they are by far, the absolute worst wigs on the market, so now I will say it plainly. BUYER BEWARE! :-( I have wigs going back over 40 years from other brands, and I have wigs from Amazon and Walmart dot com for $20.00 bucks, and those are all far better made, BETTER FIT, better design, better lasting, more comfortable, than anything out of the factory-seconds that PaulaYoung is selling as first quality with wig caps that are the most atrociously bad fitting wig cap fit on earth, with wigs that shed like a sick dying dog, and large noticeable bald spots in the cheap flimsy thinning design.

    You don't dare go to dinner in these wigs, or to a buffet of food, or serve food in these wigs because others will be choking on your shedding disgusting hairs.

    I'm writing this review, because I've purchased and returned so many, and even after they bait and switch their fraudulent pricing and coupon lies, that I had to warn others, that these wigs come with scalp mites in them. The last wig I ordered was worn, smelly, disgusting, and had carpet powdered deodorizer in it and rat mites too. When I contacted customer service, they warned me that if it was "returned in anything less than perfect, there would be no refund, and it was my job to absorb the cost of the loss." So, "Buyer beware."

    My best advice to any customer: Buy anything off of Amazon for $19-28 dollars, and you'll get a far better wig at a far better price that will last a long time, than any deal at Paula Young. But on Amazon, just do your homework studying there between the brands and styles and colors, because the advertisers put no money into faking photos on a junk wig to make it look better the way Paula Young does.

    I've been awesomely surprised by various Amazon wig qualities which have been really well made. And I've been horrified by Paula Young half-bald, skimpy, flimsy, shedding, mite-filled wigs, which ALL ITCH, because they're infected with rat mites and disgusting. I have had to soak the wigs that I kept in bleach and Dawn, which killed the itch very well. And I had to wash my own hair and scalp in Tea Tree which I left it in to kill the contagious mites.

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      Online & App

      Reviewed March 16, 2025

      I was happy to find wigs that looked good on the website. I ordered 2, Tabitha. The quality is definitely not good. I can't brush through the top layer. I look like I'm wearing a wig made of dead squirrels.

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      Reviewed March 4, 2025

      Terrible company to deal with. I’ve been contacting them for over 16 months trying to get them to stop sending catalogs to my sister who passed away. Very annoying that they keep sending catalogs, it’s a hurtful reminder of her passing every time a stupid catalog comes in mail. If they can’t remove a name from their mailing list I feel sorry for anyone who has to work with them in any other aspect. Would give no stars if I could.

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      Reviewed Feb. 26, 2025

      It is nearly impossible to return a wig to Paula Young. By the time you pay the fees, restocking and shipping it often amounts to more than the wigs are worth. I will no longer do business with Paula Young.

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      Verified purchase

      Reviewed Jan. 18, 2025

      I just returned the two wigs I purchased from Paula Young. The quality was poor, the hair looked fake, the hair was thin and the color was awful (not what was pictured). To top it off (no pun intended) there is a $20 per item restocking fee-which is probably where Paula Young makes its profits since their product is so unacceptable. I wouldn't wear either of my purchases at Halloween. The rating system provided here does not go low enough to truly express my review of this company. - ****** is about right.

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      PriceStaff

      Reviewed Dec. 8, 2024

      I tried to place an order for 4 wigs. The girl taking my order must have just started working there. I can' t remember how long it was taking for the order to be placed. I was on and off on hold several times. She stated she couldn't give me any discounts because I had picked Paula's choices. Ok. But I was to get a discount as a first time buyer. Well That didn't happen either. Ok just place the order. Now she changes the prices. No look on the page see the prices. That didn't matter either. So I never placed the order. Terrible company to work with.

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      Verified purchase
      Customer ServiceSales & MarketingPrice

      Reviewed Dec. 4, 2024

      Tried to cancel my order of 3 wigs that they charged me more than the actual bill they emailed me. Customer service hung up on me. Don't contact them through email because it comes back. I was supposed to be contacted by customer service on overbilling in 24 to 48 hours, no call or email. The wigs are okay for cheap wigs. I can handle some of that. But being hung up on and overbilling and ignoring the situation screams scamming.

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      Reviewed Dec. 2, 2024

      I should have read these reviews first. The wig I ordered did not look like the one in the picture. It was not curly like the pic. It is very poorly made. When trying to get a refund, I have to pay shipping again. $18.00 for shipping and handling to ship it the first time. Then to ship back would have been $12.00. They don't refund either shipping. So I would be out $30.00. Ridiculous. So I'm donating it. I should have known better than to order directly from them. Should have stuck with Amazon. My shipping is always free and I can return things and get full refund. Do not order from this company.

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      Staff

      Reviewed Nov. 25, 2024

      I've purchased and worn Paula Young wigs for 5 years, and in the beginning they were made well and a wig lasted for up to a year with good care. In the last two years they've become poor quality wigs, thin hair on brand new wigs and the wigs lose their hair quickly... and they don't always fit the same. Even though they are tagged as large size they have been too small. Obviously the employees that put these wigs together do not have creative quality in mind, just mass production. I'm very disappointed in this company and will look to a reputable wig business with great reviews.

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      Paula Young Wigs author review by ConsumerAffairs Research Team

      Headquartered in Massachusettes and founded in 1978, Paula Young Wigs is an online women’s discount wig shop. It offers a wide selection of synthetic and human hair wigs, hair pieces, wiglets, wig accessories and head coverings. Customers can purchase wigs online or by catalog.

      • Discount prices: Paula Young Wigs specializes in discount wigs and hairpieces and most of its prices are substantially lower than many of its competitors. It also offers frequent sales, clearance deals and other promotions to ensure the prices stay low.

      • 150 percent price guarantee: Paula Young offers a price match guarantee of 150 percent of the price difference if you find the exact same product advertised on a competitor’s website for a lower price. If you find the same product cheaper elsewhere within seven days of your purchase, email a link to the product page to Paula Young customer service.

      • Free shipping: Any order made at Paula Young’s website totaling $59 or more before taxes will ship free to anywhere in the continental United States. Customers can purchase expedited shipping for an additional cost.

      • Direct manufacture: Paula Young offers many brands on its website, including name brands and exclusive Paula Young brands. It manufactures all of its own branded wigs directly, which allows it to offer lower prices and a unique selection of wigs you can’t find elsewhere.

      • Free one-time exchange: Selecting a wig online can be difficult, so Paula Young offers customers a free, one-time exchange within 21 days of the original ship date of your wig. Paula Young will even pay for return shipping. You will need to use the website to fill out an Exchange Authorization Form before returning your wig for exchange.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Paula Young Wigs Company Information

      Company Name:
      Paula Young Wigs
      Website:
      www.paulayoung.com