Paula Young Wigs

Paula Young Wigs

 3.3/5 (49 ratings)
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About Paula Young Wigs

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 15, 2022

Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!

I ordered a different wig on May 29th which said delivered but I have not received it. Was told to call USPS and if I didn’t get it to call back on the 17th!! The CS rep was very rude and didn’t know much. I had to hang up after 45 minutes!! Their wigs are never defective according to them, even if they don’t even look like they’re supposed to be as in photo! A ripoff!! Never buying from them again. Will look for another place to buy my wigs! Shameful. Reviews have been deleted too. I wonder why???

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 25, 2022

I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.

When I received the wig and liners it was not the wig I had ordered, but another style so I immediately returned both for a full refund (well within the amount of time allowed). I had missed the fine print that liners were not refundable So not only did I lose the money I paid for them, I also no longer have the product, they will not send back to me unless I pay the $14.99 for shipping plus another nonrefundable covid fee plus taxes again all this for a $3.00 item 0r 5.00 if I don't get the sale price I initially paid. I ( believe this is called theft)

I also did not even get the full amount for the wig purchase. I was charged for shipping which I accepted but also charged for covid delivery, and taxes. There was nothing on the web cute that stated the covid fee was not refundable. So instead of a full refund of 112. - 9.95 in shipping which the refund should have been 102.20; I received $97.04 not even the amount the wig cost me., which was $99.99.

I offer this advice DO NOT order from Paula Young they will not give you a full refund they seem to find ways to keep as much as they can, and they make millions on the customers who return items and request a refund. I am very unhappy with them, I feel like I got screwed and I really advise potentials to read the fine fine print or go to another site, which I had read reviews prior to ordering but they do have reviews going both ways- so I wonder if some of those reviews are false and made by the company themselves. Buyer Beware.

8 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 22, 2022

    Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 19, 2022

    1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.

    3. I emailed about the charge, had to send them the code I used for free shipping, and after several emails, the shipping fees were refunded. 4. I foolishly placed a second order before the first arrived, it was a good sale, and there was a free shipping for orders over $59 with the use of a coupon code. I hoped it would be a positive experience this time. Once again, I was shown the amount for the products with taxes and free shipping, only to be billed for a higher amount due to the added $12.99 for my 'free shipping' with my coupon code. I had to send 3 emails and call to get the refund for shipping.

    5. When I called for the second refund, I asked to cancel the order, I had not been given any information about shipping, assumed my products had not yet been pulled, only to be told it would be arriving that day, and given the tracking number. Paula Young still has not sent any tracking information and no details are on the website, an ongoing issue, not rooted in their switch from FedEx to Pitney Bowes + USPS. 6. It is now 2/19/22, the last day they have to deliver is 2/20/22, but I will not get my delivery on a Sunday. Nobody knows when it will arrive, I can file a lost package claim on Monday if it does not arrive, which is beyond aggravating.

    7. The quality of my first two wigs is awful, which I did not know when I placed the second order, and I could not be more disappointedly unimpressed. There are little hairs standing up all over Aria, the wefts are very visible, and no amount of working with it will cover them up. I ordered powdered root cover to attempt to hide the wefts and had to use so much the bottom of the container is already showing. Due to the reviews about the month+ long return process, I decided it is not worth the hassle, but I will send the second order back if the quality is poor a second time. Bottom line, the business practices of this company are dishonest, the fact they cannot bill correctly and it is an ongoing issue, is indicative of serious issues. 100% of my orders were charged for free shipping and countless others have been too. The quality is severely lacking.

    11 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer Verified Buyer
    Resolution response: Feb. 14, 2022

    I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping (which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn’t hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!

    Original review: Feb. 5, 2022

    I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere (never did work). The order never did show up in my Order History on their website (I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 3, 2022

    I believe Paula Young & Pay Pal have some kind of racket going on: Paula Young is selling false advertisement. Promotion: wig 39.99 FREE SHIPPING NO MINIMUM. Add $5 for color change. I closed w/ visa debit card thru PayPal for $39.83. With message amt may change. (Next day the charge changed to $63.39.) Per, paula young: change of color voided promotion, added was a covid surcharge 1.95, ship $11.99 & tax $4.66. Paula young stated refund given thru pay pal. $38.75 on 1/20/22. Pay pal stated refund never received nor did PY respond to PayPal complaint. (writing separate complaint review on PP)

    While talking to PY agent- told me to call back & talk w/ finance tomorrow & hung up on me. Their book code order# ** Promo code #p717164 make no mention of the above nor is there a line for covid surcharge. DON'T WALK AWAY RUN!!! PAULA YOUNG IS not worth even one star. Read comments on Pay Pal. This company's SIDEKICK- I'm going to report to everyone I can think of!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 3, 2022

    I am in the middle of chemotherapy and barely able to write this review. I feel so sick. But people have to be warned. Paula Young sends all kinds of emails telling you about great sales. You order the discounted product and the next day you get a NEW HIGHER bill from them. No explanation, just all of a sudden they have decided to charge you more!!! Also, they have a $1.95 Covid charge on bills. Am I paying for them to infect me with COVID????

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 1, 2022

    Be very careful about purchasing from this company, they do not honor their return policy at all! I purchased four wigs on January 2nd 2022, two of which were Clearance (Nicole style in two colors) & not eligible for a refund (store credit only), which I understood & agreed to. Two WERE eligible for a refund, & I followed their return instructions to a T. After they received the two back that qualified for a refund of $79.86 (Ashlee & Nola), I was told through email that I would receive a store credit only. I have emailed, called customer service twice, to no avail. One of the wigs was later changed to a Clearance item, but it was NOT Clearance when I purchased it. They are evasive, & I am having to contact my credit card company to get them involved. Be very cautious with this Company, I am thoroughly dismayed at their lack of competent customer service!

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 22, 2022

    It was necessary for me to chase the wig at neighbor's home.... They didn't care if I received the wig.... The wig was a disgrace.... Too small for a baby,... I ordered large.... Wouldn't fit over my head. There was very little hair in the wig. STYLE.... Lol.... It looked like it had been cut with dull lawn mower. The Bill was included in the box....with the add on x2.... What is staging/2.99.... Covid charge... Didn't know the wig had a virus at 1.95.... THIS IS A RIP OFF.... One that I was not informed of... Paula Young's customer service has refused to return my call.

    The one that says her name is Donna.....was rude beyond belief.... After over an hour trying the find the wig that was dumped on a neighbor's porch....and get it brought to me....she said that it was my fault the wig was delivered to the wrong address....SINCE P-Young had listed the billing and physical address on my invoice.... GUESS WHAT.... THE WIG WAS NOT DELIVERED TO EITHER OF THOSE ADDRESSES... Nor did they try to find or deliver the wig.... It required a police call to pick up the package after many calls to the FedEx office which P-Young would not do per the idiot Donna.... She did offer to ship another wig after she had time to INVESTIGATE the cause for the problem. Never buy from PAULA YOUNG.... Nothing but bad wigs and NO CUSTOMER SERVICE.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 8, 2022

    Made order Dec 9th. They charge full rate for shipping & pay least for shipping. It's now Jan 8th. No pkg, no response back from customer service. My last order was junk (hairpiece looked like a rat's nest), & since it's so hard for mailing, returns, or service of any quality, I will no longer be buying from them, & I've bought from them for years. Cheaper isn't always better when you get junk & poor or no customer service.

    11 people found this review helpful
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    Paula Young Wigs author review by ConsumerAffairs Research Team

    Headquartered in Massachusettes and founded in 1978, Paula Young Wigs is an online women’s discount wig shop. It offers a wide selection of synthetic and human hair wigs, hair pieces, wiglets, wig accessories and head coverings. Customers can purchase wigs online or by catalog.

    • Discount prices: Paula Young Wigs specializes in discount wigs and hairpieces and most of its prices are substantially lower than many of its competitors. It also offers frequent sales, clearance deals and other promotions to ensure the prices stay low.

    • 150 percent price guarantee: Paula Young offers a price match guarantee of 150 percent of the price difference if you find the exact same product advertised on a competitor’s website for a lower price. If you find the same product cheaper elsewhere within seven days of your purchase, email a link to the product page to Paula Young customer service.

    • Free shipping: Any order made at Paula Young’s website totaling $59 or more before taxes will ship free to anywhere in the continental United States. Customers can purchase expedited shipping for an additional cost.

    • Direct manufacture: Paula Young offers many brands on its website, including name brands and exclusive Paula Young brands. It manufactures all of its own branded wigs directly, which allows it to offer lower prices and a unique selection of wigs you can’t find elsewhere.

    • Free one-time exchange: Selecting a wig online can be difficult, so Paula Young offers customers a free, one-time exchange within 21 days of the original ship date of your wig. Paula Young will even pay for return shipping. You will need to use the website to fill out an Exchange Authorization Form before returning your wig for exchange.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Paula Young Wigs Company Information

    Company Name:
    Paula Young Wigs
    Website:
    www.paulayoung.com