Paula Young Wigs Reviews

I've purchased and worn Paula Young wigs for 5 years, and in the beginning they were made well and a wig lasted for up to a year with good care. In the last two years they've become poor quality wigs, thin hair on brand new wigs and the wigs lose their hair quickly... and they don't always fit the same. Even though they are tagged as large size they have been too small. Obviously the employees that put these wigs together do not have creative quality in mind, just mass production. I'm very disappointed in this company and will look to a reputable wig business with great reviews.

The last wig I just purchased was supposed to be the same as one I purchased a year earlier...it is far from the same as far as consistency in texture/fiber, amount of hair and fit...the one I received has a lot less hair on top..the style is somewhat consistent but doesn't lay the same. I will be keeping it and making due because it is not worth paying for shipping to return...in other words, you don't ever know what you're going to get!! A previous one I had purchased and just paid to return was far from the way it appears in the catalog!

I placed an order to include two wigs. One was received in a timely fashion. However, the second wig was not. I received several emails stating my order had shipped. Both wigs were for a special out of town event. The second wig was not shipped until 42 days later with no explanation. By the time the wig arrived, the event was long over, and I was out of the country. I contacted the company to request a refund. While I was polite and courteous, they nevertheless hung up on me. When I called back and asked to speak to a manager, my call was disconnected again.

I ordered two wigs, hair spray and some nylon head covers. The order did arrive fairly quickly, so I will give them that, but the wigs came damaged, or appeared to have been worn. One of the wigs you could see the mesh through the top. I returned both. I kept the other items. I have not heard from them since I have returned the items and it's been over 2 almost 3 weeks. I called my credit card company and I am now disputing the purchase. The frustrating thing about this company is that people are usually shopping there because they have hair loss, cancer, or other conditions causing them to lose their hair which is extremely distressing. They make it that much worse by having a poor return policy and no customer service.

I’m marking the issue as resolved after the company says that it is sending another wig. There is still some problematic behavior. The company blamed not checking the right box, essentially expecting the customer to jump through hoops to get the discount instead of making it easy. The mentality is “you should do more” rather than “we want your business.”

Love the wigs but today have tried 4 different codes that were sent to me to get free shipping and each one does NOT take shipping off the total price. I refuse to pay half the price of the wig to ship it to me. Ridiculous!

I returned 3 wigs to Paula Young all because they were too large & color was not what was ordered. Their quality control has been awful which is why so many returns. I received a letter stating I needed to call them for a merchandise credit on one of the wigs (which they would not give me to use on an internet order). In that conversation, I realized that the full cost I paid for each wig was not refunded. There is a $24 discrepancy. The one on the phone claimed this is due to a service charge. There is a $1.95 "service fee" added to the order but shipping was free. BB needs to check out this company.

I recently purchased a wig from Paula Young for $29.99. When checking out a fee of $1.95 is an old surcharge they used when the pandemic began & never removed it. By the time it comes to “Place your Order” — the total cost comes to $48.27 for a $29.99 wig. I think that’s outrageous! $18.27 in extra charges is outrageous! There are many other online wig sellers that have much better pricing than Paula Young Wigs or Wigs.com. With lower shipping charges and no Surcharges! That’s where I’ll be shopping from now on.

I waited weeks for my $351.75 wig and when it arrived it was a very long thin curly blonde thing with a miniature cap. It must be for a hair extension for some young girl, not an 87 year old woman like myself. Customer service was argumentative with no resolve. They finally agreed to a return and I had to go to the post office - I have the tracking number and all the info. The $351.75 is still on my charge card and I returned the item weeks ago. I thought they might outsource some of their products because this error was so huge. I should have all costs returned to me, shipping, packing, taxes. I was cheated once before on Wigsis. They sent a wig I wouldn’t wear on Halloween. It’s hard to trust these wig companies. I thought Paula Young had a good reputation but the wig I was sent was bizarre. How could a reputable company make such a huge error and then not take responsibility, Order from Bear Wig Outlet or WigStudio1 - they were both great. .

I ordered the Emersyn in mocha frost. It is a little curly in the picture but is not listed as curly wig. What I got was Shirley Temple curly and the color was white. I have seen other pictures of mocha frost and it is not white. I have ordered several wigs from them before and always been very happy. I called and was told of the 45 dollars I spent 10 will be deducted for shipping and 20 for processing. So I might get 15.00 back. I don't think this is right since it was all their mistake. I would understand if I got what I ordered and just didn't like it. I won't buy from them again.