Paula Young Wigs

This is absolutely the worst wig I have ever received. The top is wirey and sticks straight up. The bangs are supposed to sweep to the side but stick straight out. The quality of the hair is hard and coarse. I could do nothing with it. Shipping took forever after tacking on another charge. Now have to pay $11 to ship it back. Not worth the hassle.

I’ve been a customer since I had chemo 12 years ago. Just noticed a monthly fee of 16.95 taken out of my checking account to Paula Young. This has been going on for months. After calling. I was told this is a “membership fee” that I never signed up up. I asked for it to be stopped and refunded. We’ll see. They just lost a good customer. How sneaky. Avoid this company.

Wigs are good for the price but you get what you pay for. Lots of selection. They do a good job serving Canada. DO NOT to cut off any tags if you're not sure of your purchase. You won't be able to return it even if defective.

Took advantage of a "Special" ordered two wigs and paid for two wigs. Company sent me a confirmation for one wig claiming I "canceled" the second wig. I did not cancel anything. When I called the agents were difficult to understand with heavy accents and completely unprofessional and rude. Word to the wise--avoid "Special" promotions because they will cheat you. I'm disputing the charges so they're not getting away with highway robbery. Be very careful to screen-print your order and your confirmation of payment before you wait for their email to land. You'll need the info if you have to challenge the charges. They have never been a five-star company when it comes to customer service. They've only gotten worse. Buy from them with extreme caution. My rating? They earn less than one star.

Paula Young wigs are subpar. They do not come for weeks and months. The delivery is terrible. The customer service is even worse. They are very rude and very unhelpful. They charge your credit card more than what the wig cost and then it stays on your credit card pending forever until it drops off if it does. They start counting your 30 days as soon as you order. So by the time you get the wig, you're already going to pay a restocking fee because they plan it that way.

My versa fiber wig would not curl. It is supposed to. I tried every iron I own and it just came out flat. I called for help and was given a suggestions (all that I had already tried). Was told, "Don’t know what to tell you." No concern at all. I thought this was a good company, but customer service was terrible. So was the wig.

I want to return a wig because it is too gray. The return label has no numbers and is not USPS as I was told. I was denied the request to have a label sent. Today informed me that I need to send it on my own. Will not buy from them because of this misinformation.

Hairpiece ordered 10 July. Card charged 10 July. They say shipped 13 July, but their tracking says product never delivered to USPS. Called twice and wrote twice. Requiring me to call back after 14 days. Arrogant. Rude. No responsibility for their own system. Find another supplier. We have been (past tense) customers for almost 10 years, but something has changed, and not for the better.

I received a catalog with large lettering FREE SHIPPING + FREE COLOR UPGRADE so I went online to place an order only to find out that I had to spend $59 to get free shipping which was in minuscule print at the bottom of the second page. This company also deducts a second shipping charge if you return the wig. I like some of the wigs I've ordered from them but much prefer Wigs.com. They don't try to hoodoo you and they offer a return mailing label and only deduct $7 from your return product.

I purchased a wig, and it was awful even though the photos looked great on their website. I called several times to return the item in the evening however I was unable to articulate my point I guess and decided to call today during the day. The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself. I have no idea who or why she was given that title.

Supervisor Donna did not like the way that I was describing why I wanted to return the item and actually stated that I am not using the right adjectives to describe my dislikes. I promise.