Paula Young Wigs Reviews

I returned a wig a little over a year ago for a refund, but was told I couldn't get a refund, but I'd be given a store credit. I called today, 04/30/2026, to find out how much of a credit I had. I was told a new company took over, and older credits were not transferred. I asked why I hadn't been informed that I would need to use my credit or lose it. So I'm out of my money. NEVER< EVER< AGAIN will I be ordering from them.

I was a Paula Young Wigs customer for more than 15 years. Since the ownership changed recently Paula Young Wigs has spiraled downhill. Much of their inventory has been reduced, the color codes for Wigs have been changed, as well as the names of the wigs. It's become almost impossible to get an answer from a staff member to a question you submit on their website. They allow anyone to answer your question for them. This only tells me that staff members don't have the answer. If a question is related to a certain color for a wig you are referred to the color lising or to call customer service.

I do like the wigs however I have a comment on the so called gift to me enclosed with wig. $10 off and free shipping, however when promo code applied price of wig went from $49.99 to $132, some gift!!

Paula Young Wig – Extremely Disappointing Experience. I ordered a Paula Young wig for my wife as a Christmas gift, but the color and style didn’t suit her. She returned it via USPS within a week, with all tags attached and in perfect condition. It’s now been over a month, and we still haven’t received a refund. I’ve called customer service twice, and each time I’m told the return is still “processing.” They said it would be 3-5 business days or two billing cycles. What does that mean? Asked for another explanation, the CS agent just kept saying the same thing over and over; as if it was scripted for her. The delay is unacceptable and makes their return policy a sham and poorly managed. The ordering process was easy, but the refund process has been frustrating and unprofessional. They get new orders then pay back the old order refunds with that cash. ⭐ Rating: 1/5 – I would never order from Paula Young again.

Terrible experience! Ordered 9 wigs and sent 8 back as they were horrible! Was told I could get a refund, but since new orders took over, they would not honor my refund. They kept the wigs and my money!!. I am OUT over $500! I am pursuing legal action. I am a senior and cannot afford to throw $500 away.

This website Paula Young or customer service is not a trusted company. I placed an order. I called customer service directly on November 12 telling them that I needed a wig by Friday, 14 November they said not a problem, I can pay extra to have it expedited. Well, the 14th came and no wig so I called customer service and they said the wigs not gonna be here until the 18th or 19 November, I made it very clear that I was going on a cruise and I was doing chemo and lost a lot of hair so it was important and imperative that I got this wig. They said that they would reimburse me the shipping which they never have and it was over $15.

While I have ordered many wigs from Paula's Young in the past and they were great for starter wigs, I have started ordering elsewhere as it doesn’t seem the styles are up to date, plus I like lace front and rooted colors but Paula Young has very few choices in this category.

Apparently Paula Young wigs is going thru a transition HOWEVER there is no way to get in touch with them in the meantime, not even by phone. I have ordered thru their catalog and paid with a Postal Service money order. I hadn't received my order so I did my best to get in touch with them. Paula Young sent me back the money order.. which obviously is no good to me SINCE IT'S MADE OUT TO THEM! I cannot cash it. So now I have to mail it back to them and insist they send me my product. Otherwise I'm out this money completely. The fact that they're not available to their customers during this transition phase is infuriating! I will be mailing a letter back with the money order. Whomever is transitioning this company is doing their customers a disservice.

Stay away!!! Horrible deceptive marketing product and customer service. Purchase says can return or exchange even clearance item in 30 days. Called customer service same day as receipt of product as wig color and size not right. Despite their own invoice stating item can be returned or exchanged, they refuse to make an exchange or return. Called twice spoke to two diff reps who each said I could not return but they would transfer me to a supervisor and each cut me off before I could speak to a supervisor. They are cons not honoring their own stated return policy which is on the back of the invoice. Now stuck w/ product wig I can’t use after upcoming brain surgery. Big mistake to trust this con artist company!!! Stay away!

Paula Young will NOT TAKE BACK ANY WIG OR HAIRPIECE MARKED CLEARANCE AND EVERYTHING IS MARKED CLEARANCE. They are not even exchangeable. Make sure you know this before purchasing because if you hate it, you are stuck with it.