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Reviewed Nov. 19, 2023
Paula Young advertises free shipping and returns. However, they only returned 2/3 of the money I spent on a full wig because they charge for all manner of handling and shipping costs. For a $90 wig I purchased and returned, I was reimbursed $68. I'll never do any business with them again.
Reviewed Nov. 18, 2023
I purchased a wig from Paula Young with a 30% off coupon and free shipping. The total was $213.29. Before the hairpiece came, Paula Young Co. withdrew $300.88. I called the company and they said that the wig I purchased was not subject to a 30% discount so they took the 30% away from my order and charged me a total of $300.88 which was tax included. They NEVER notified me of this error or change. I have a receipt from my initial purchase and I feel they should honor the price I agreed to. I never would have bought the wig at their regular price. Thank goodness I had the money in my account or payments I made to others may have bounced and I would have been charged a service fee. They will not budge on the price at all. I returned the wig which they can keep and I will NEVER buy another wig from them again. This should be illegal and very poor customer service.
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Reviewed Nov. 7, 2023
I ordered a wig. I called the company asking how I could work with them to make the wig look better. The woman had a heavy Asian accent and was hard to understand. Her attitude was clear: she didn't care. Since then Paula Young keeps adding on more charges to my credit card, in small amounts. What a scam!!
Reviewed Sept. 16, 2023
I purchased two styles of wiglets. My hairdresser recommended one of the styles, however, she said the hair was so sparse that I should order two and she would try to "weave" them together. I returned them and was charged $10 for the return and $1 for ?????. The second order was for two of the "delicate touch", but they sent the wrong color-their error. After speaking with two "customer service" reps, I finally was linked to a supervisor who asked that I return them and she would send out the correct color with no return fee for the previous two. As of today, not only did they charge $10 return fee, plus $1 for ????, but did not credit me the amount I paid for them. So....I have paid $145.67 for two wiglets that were advertised to be $119.98. Besides the fact that the wiglets have hardly any hair in them (I never put either on my head), I am out $25.59 for what? I guess the old adage: "You get what you pay for" (cheap equals cheap) is true. Never again!
Reviewed Sept. 15, 2023
I returned 2 wigs because they were not as expected and just did not look good on me. I returned the items (Meryl and Harlow wigs) on 8/31/23 using their return label for which I paid extra and will be deducted from my refund. They received the items on 9/11/23. They have a policy of giving you the refund, but you have to wait 7 to 10 business days to get the refund according to their Customer Service Rep. It's surprising to me that it should take so long to get a refund. On the back of their packing slip, which you get in the box with the wigs, it clearly states that it takes them 3 business days to process a refund or exchange. This means that I should have gotten a refund by now as it has been 4 business days (9/15/23). However, I was told by Customer Service when I called, that I will have to wait until 9/26/23 to get the refund. This means that they do not follow their own procedure on returns.
You have to pay them immediately when you buy their product but have to wait what seems to me to be a very long time to get a refund and totally different from what it states on the back of their packing slip!!!! I think they should have a better system in place, being a very large company, to get you a refund more promptly and to also follow their own policy on returns and exchanges!!! I am very unhappy with Paula Young's service, not to mention they add on a charge of $1.95 which they call a "staging fee". There is no explanation as to why they add this charge to your bill.
Reviewed Aug. 24, 2023
I've been a customer of Paula Young wigs for 22+ years. Since then, wigs I ordered, different styles and colors: absolutely no problem! Tired of wearing a basic cap I wanted a full monofilament top wig, because it can be parted anywhere you want it, and it would look real. When "Heart of Gold" wigs with a full monofilament top was shown in the catalog, I was thrilled! Now, I know every wig is cut and styled before each photo. As said before, never was disappointed. I ordered ALLURING. Loved it, but in no way did it resemble the photo. I had to trim the bangs, which I knew how to do.
After a couple of weeks I decided the blonde wasn't for me. Couldn't return because tags were cut off. No problem, donated it. I then purchased COMFORT. The bob style with bangs was perfect. The photo in the catalog showed the sides to be just a bit below the chin. When received, the sides were almost to the bottom of my neck. I kept the tags on but HUNTED for a wig stylist near me. There were none, so back it went. I then ordered JEWEL. I loved the beachy waves, no bangs, but that was okay. When I tried to move the part, the "full" monofilament top was practically bald. VERY little hair. I called customer care and was told to send it back. The tags were still there, but I told the woman I spoke with what was wrong with it. I didn't want it to get sent to someone else. I said that whoever is in quality control, to ensure that each wig, before packed, was in perfect condition, needed to find a new job.
I then ordered ALLURING again, in 10/26 Buttered Toast. In the meantime I found a woman who cuts and styles wigs, and has done so for over 15 years. She was TWO HOURS away, but I was determined. She cut and styled it as best she could, all the while looking at the photo. She told me that there were very many 1/2 inch hairs sticking up on top of the wig. She had to make a part way over to the side, staying within the monofilament top, to cover the hairs. She cut the bangs, but couldn't style it like the photo. She didn't want to cut more off, and get too close to the cap. It did, however, look very pretty. She told me that the wig wasn't made well at all, and that within two months I had better order another one. She was right.
After two weeks, and not even wearing it every day, I would wear my MEG wig. The strands on ALLURING were getting kinky and frizzy. I always kept it on the stand, didn't wash it as I only wore it maybe 8 days, and never went near any type of heat: barbeque, stove, oven, not even near the bathroom. I have always used Paula Young shampoo, conditioner, styling gel and hairspray. Always. The ratty strands of hair on my new wig were very noticeable. I went back to wearing my MEG, which was 15 years old and looked as good as when I bought it!
I emailed customer service and requested the email for customer care, as it might be different. I received an email back from customer service and they insisted that it could be hot weather (huh? I live in the South and the hot weather never affected any of the wigs I had) or, I HAD to have gotten too close to a heat source. It took me 45 minutes to compose my email, detailing every single problem I'd had with COMFORT, JEWEL AND NOW MY SECOND ALLURING. Realizing I was dealing with dummies who either didn't read what I wrote, or couldn't comprehend it, I decided to call customer care. But, I received the catalog for deferred billing until November. Being on Social Insecurity, a couple of months would give me time to save.
I thought I would order SPARKLE. I thought that maybe with this style, even if it was longer than showed, I might have some good luck. Monofilament top wigs at other wig companies cost over $350. I called customer care and was told that I must have been too close to heat, and constant wearing (I told the woman I didn't wear it every day, but sporadically for maybe 8 days) would cause the wig to go ratty. And she said, "anyway, wigs only last 3-4 months". I asked if she could explain how the Meg, that's 15 years old, looked like new. She couldn't. I told her I would switch out with 2 Versa fiber wigs, JAMIE LYNN, 10 years old each, that still looked like new. She didn't understand how.
I asked: different manufacturers? a lesser brand of Kanekalon fibers from a different overseas company? She said no. I asked if there was a policy that when a wig received is absolutely perfect in every way, and naturally you cut the tags off, but 2 weeks later looks like a rat's nest and totally unwearable, what then? Answer, well basically, tough. I'm smart enough to know, being a wig wearer for 22+ years, that if a wig worn for 8 days AND NOT 8 DAYS IN A ROW, goes haywire the manufacturer must be made aware of it. If I still had the wig, I tossed it, I would send it back. The lack of actually listening to what I was saying, and admitting something may be wrong in its construction, and getting the same answer ad nauseam, IT WILL BE A COLD DAY IN HELL BEFORE I PURCHASE ANYTHING FROM PAULA YOUNG!
Reviewed Aug. 21, 2023
Updated on 09/16/2023: Paula Young wigs is the worst company. I received a defective wig that the hair was falling out in globs. I have now sent both wigs I bought from them back. The company offered to accept them back. They have had them since 09/05. I have no money, no wigs. I can not afford to buy any other wigs from anywhere else. All they have done is told me to wait a few more days. Is two weeks not long enough? I am now going to BBB and will post reviews on Youtube so anyone that reads this will stay away from them. My husband has a huge clientele at his salon, many are wigs wearers. They will know this horror story as well.
Original Review: I bought Sheer Elite Hand-Tied WhisperLite® Lace Front Wig by Couture Collection. This is my first wig but I did hours of research in wigs, up keep and maintenance prior to going down the wig road. I will say the color was pretty. The wig from day 1 is not just shedding. I am covered in hair every time I use a pick, wig brush or breathe near it. This wig has bald spots worse than my own hair. The quality is horrible, not what I signed up for in my first wig experience. I cannot wear it, return it, so I am now without my own hair, the wig nor can I afford another wig. In calling the company I was greeted by a robotic agent that repeated the same ** statement it cannot be returned/exchanged. I am stuck with it.
I will never buy anything from them again, Had I seen these reviews prior to buying I would not have bothered horrible company. I will continue to blast this all-over social media, You tube, and anywhere I can review this company. Disgusting. I got charged for elite without asking signing up. Had to cancel it and wait for a check for a refund. BBB is next.
Reviewed Aug. 9, 2023
After one month the bangs fell off of my $114.00 wig. Customer service said I should sew them back on. They would not agree to a refund or exchange. I asked to speak to a supervisor but after being on hold for 20 minutes I hung up. I will not buy from them again.
Reviewed Aug. 9, 2023
Like other reviewers, I had the same issue of a recurring $16.95 fee on my charge card. I called the company - the woman answering was very professional - but she told me that I signed up for the membership, since I accepted a lower-cost shipping fee. I would have never done that - I was buying a wig for my sister who was having brain surgery, so it was a one-time purchase. I returned the wig (the surgeon spared most of her hair, so no need for it). Like the others have said, there are steep costs to returning these wigs - so make sure that you buy EXACTLY what you want, and watch your charge card's monthly statements for unexpected charges.
Reviewed June 14, 2023
Be careful when placing your order. They offer free shipping when ordering but if you need to return or exchange the items, they charge a shipping fee and a return fee for each item returned. I order all the time from this company; they should have been more accommodating when I recently requested to return 2 items (color did not match my hair). If I return the items, the discounts I received when I ordered them are decreased.
Paula Young Wigs author review by ConsumerAffairs Research Team
Headquartered in Massachusettes and founded in 1978, Paula Young Wigs is an online women’s discount wig shop. It offers a wide selection of synthetic and human hair wigs, hair pieces, wiglets, wig accessories and head coverings. Customers can purchase wigs online or by catalog.
Discount prices: Paula Young Wigs specializes in discount wigs and hairpieces and most of its prices are substantially lower than many of its competitors. It also offers frequent sales, clearance deals and other promotions to ensure the prices stay low.
150 percent price guarantee: Paula Young offers a price match guarantee of 150 percent of the price difference if you find the exact same product advertised on a competitor’s website for a lower price. If you find the same product cheaper elsewhere within seven days of your purchase, email a link to the product page to Paula Young customer service.
Free shipping: Any order made at Paula Young’s website totaling $59 or more before taxes will ship free to anywhere in the continental United States. Customers can purchase expedited shipping for an additional cost.
Direct manufacture: Paula Young offers many brands on its website, including name brands and exclusive Paula Young brands. It manufactures all of its own branded wigs directly, which allows it to offer lower prices and a unique selection of wigs you can’t find elsewhere.
Free one-time exchange: Selecting a wig online can be difficult, so Paula Young offers customers a free, one-time exchange within 21 days of the original ship date of your wig. Paula Young will even pay for return shipping. You will need to use the website to fill out an Exchange Authorization Form before returning your wig for exchange.
Paula Young Wigs Company Information
- Company Name:
- Paula Young Wigs
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