Paula Young Wigs

I phoned today, May 20th, 2019. Whoever answers the press #1 so you can request a sample (swatches), was super rude and had a bad day attitude. I told her that I needed red samples but just before I hanged up I told her that I rather receive the brunette colors. She said in a very arrogant tone, "I already sent the request, don't you understand what that means." No **, all you need to say is, "once I hit the sent button, I cannot make any changes, sorry about that", or something like that. Of course I would not order whatsoever from this website, A. Lack of professional customer service, B. Reviews of wigs and returns are 99% on the negative side. Thank you.

I tried to place an order, had coupon code for free shipping and I selected the standard shipping. When I clicked on checkout after entering my address which is in Oregon, the option for standard shipping was not available. It listed only priority shipping and mentioned Alaska, Hawaii, Guam, etc. I called the company, spoke to someone, he said it’s a computer glitch and I should place the order then call back and they’ll Remove the shipping charge. I did that and now they won’t remove the charge and the woman I spoke to didn’t believe me and kept telling me that I chose the priority shipping.

Online order on 4-9-19 sale price $59.99 average size, beautiful color, but could not wear this average wig. Too big. Returned it with their return label, cost $8.95 the next day with everything going back including the hairpins. Waited for my refund of $51.04 which thru the years and many wigs, they have been very good. Not this time, called, the girl talked over me would not let me talk. I ask for her supervisor, she hung up on me. I went back thru customer service, said they could not find my order, or my phone number, but they had my address and sure took the money quickly out of my account.

If you buy anything from Paula Young if you return the product for a refund you WILL receive HALF of what you paid for your item. Paula Young Wigs charges an exorbitant restocking fee and will not give you back the amount you paid for even when you return the item with all the tags and in the original packaging. In a world of internet sales and returned items as the norm for online shopping these days, Paula Young provides one of the worst refund policies around! Buying wigs online is tricky because of the difficulty of matching one's hair color to hair pieces. So buyer beware! Do not expect to receive a full refund on your purchase price from Paula Young. I will never buy anything from them again.

Very disappointed with Paula Young customer service. My mother is 91 and has ordered many wigs from them over the years. She tried a new style and it did not fit her. For the first time she returned an item. The item she purchased was $89 and her refund check was for $53. After spending 30 minutes on the phone with customer service they told me she was charged a $19 restocking fee because they did not receive returned item within 30 days. This is not the way to treat a loyal customer! My mother's customer # is ** and this order # is **.

I ordered a hairpiece described as STRAIGHT hair and received a hairpiece with tight little curls. I thought they sent wrong item but the item #'s matched up. Online customer service not at all helpful. Said to call. I called and they said "we stand by our description of the item". To send back I would need to pay for shipping even though the product was falsely described. Terrible customer service.

After ordering a wig in the same size I always get for 20 years it was too small. Sent it back same day with no response from them. In 6 weeks I finally called. They said I had a credit of $23.00 and that they would take it off my next order, so I ordered a new wig. They are charging me full price. Said I needed to order over the phone, nobody told me that so now I'm paying full price. I will NEVER from this company again.

My grandmother has cancer and her friend gave her a Paula Young catalog. She had her heart set on a wig in the catalog so I bought her the high quality (meaning most expensive) wig of the type. When we got the wig, it was very thin, the hair was not as long as the woman pictured, and it's virtually unable to be styled. We measured her head to be average, and order the wig that size, when the wig arrived it is so tight she cannot wear it and be comfortable. Not only was the wig worthless, I was automatically enrolled in a "Platinum Plus" program I was unaware of until my credit card was charged. I called the company to dispute the charges and was hung up on or wrongly re-directed twice. On the third time I finally got the charges reversed. You will get junk mail from these people as well. Be warned.

I returned a wig Colleen on January 25, to the Mississauga Depot in Ontario. Was signed for and accepted at that Depot. I phoned the USA number 4 times. They claimed they have not yet received my return. On the same day I returned Colleen. I have order a wig called Blair. I received that one, no problem. I am very disappointed that I never received my refund. Before this incident I was extremely happy with my wigs and also the services. Free shipping is false advertising also. Can someone contact me on this??? I doubt anyone will. Yes very disappointed.

Do not buy from Paula Young. They say they have a great exchange policy which is not true. Tried to exchange my wig for a different color and they refunded me $30 less than what I paid. The new wig was on back order and they would have charged me full price again. Their return and exchange policy is an out and out lie!

I have bought several wigs in the past but my most recent purchase needed to be returned. I was charged $31.98 and was unable to get free shipping due to the fact that you cannot combine 2 promotions. In BIG numbers it says sale price $19.99 then when you go to checkout the teeny tiny print says sale prize items cannot qualify for free shipping yet the cover clearly says free shipping. Anyway the wig needed to be returned, they promote you using their return label only to later find out that they debit $7.99 from your refund for using their label again teeny tiny print. I was credited for $23.99.

Dealing with this group is like pulling hair out!! They cashed the check for the wig payment, the wig was never received and ordered Feb 9, 2019, and now they are fighting giving the money back or sending the wig because they said the check was never received. Never again, and probably why they rate 1 star at best in most reviews.

I have ordered several wigs from Paula Young in the past months. I first ordered the clearance ones to try because I didn't know what style or color I wanted. Once I did this I then ordered similar styles in VersaFiber. I have not been disappointed at all. I now have 7 VersaFiber wigs and will be ordering 2 more this week. It's all a matter of personal taste, but I didn't care for the cheaper ones, as they didn't look natural to me. However I am in love with the VersaFiber ones and now have the confidence to go out again.

I received my first Paula Young wig Saturday. I was so excited to get it. I purchased my first synthetic wig in a shop and I liked it. Then I went to the Paula Young website and there were so many wigs to choose from and much better prices. l wanted several of them. So I ordered one. When it arrived, it was not the color as shown but not a problem. I boxed it up to send back and chose another color and style for an exchange. I was just waiting for Monday to call them and explain the problem and send back.

I had considered purchasing a Paula Young wig and tried to do so via their website. I tried for HOURS to get on there but it only brought up a blank screen. I called customer service to inquire if there was a problem and got a rather snotty reply…she was logged on to the site so there was no problem. I have a smartphone and had no problem getting on to other sites. She told me to reboot. DUH...already did that. Figured I’d try on another day. But then I decided to read the reviews and complaints against Paula Young Wigs and so glad I did. I definitely would not order anything from PY. I did not see a single favorable comment from anyone. Thank you everybody for your honest opinions and experiences with this company. You have saved me a lot of aggravation...not to mention the money for a lousy product.

Update on 05/19/2019: Sandra ** customer # ** - order # **. I returned 2 wigs on January 20, 2019 and have not received the credit owing for these two wigs. I have call 3 times and was advised it would take 3 months. It is now 5 months. The tracking # is **. I am very dissatisfied with their service. If a wig can arrive in a matter of days it is frustrating to wait months for a credit and wonder if I will ever receive a credit.

I am another customer who purchased a wig that looked like a wig from Party City. My mom purchased PY wigs before and size M always seems to fit fine. This one, while labeled as size M, fit her more like size XXS. The edge looked like it was missing hair and it was so small it wouldn't even reach the hairline in the back. I emailed customer service, but they refused to refund the money. They said I can ship it back to donate(!!!). They quoted a non-refundable policy for discounted items, but this was clearly a defective merchandise that should have been accepted for a full refund return shipping included! If this matter is not resolved by PY, I will never buy from them again and I will do whatever I can to spread the word that this company doesn't stand by its products and has the worst customer service. Order Number: **.

Updated on 02/14/2019: On Feb 13, 2019 my aunt finally received the wigs. I want to publicly say thank you Consumer Affairs for taking care of this matter. If it wasn’t for you, this problem would not be rectify. I’m sorry Paula Young. You’ve lost a valuable customer. No rating for you.

I paid 117 dollars for a wig topper that looked like a wig from party city. The hairline looked like it was missing hair and I called customer service and received different answers on a refund. First rep said I must fill out form online but when I tried it does not let you click submit. First red flag. Then I called again to be told just to fill out form but form doesn’t make sense as it says on paper to exchange. This company should be ashamed of itself for stealing hard working people’s money. I suffer from alopecia and lupus and this is disgraceful and disheartening to those trying to feel normal. Please nobody give this company any more money!!!

I ordered my hair piece and waited two weeks without getting my item. When I called customer service and after a long wait was told the order was in the warehouse and to call back in 2 days. The next day the website noted a FedEx tracking number but the order was still not marked as having been shipped. After 3 days, the FedEx number still didn't track, the item still was not marked as having been shipped. I called CS but they could only tell me the item was still in the warehouse awaiting shipment. I tried to cancel, but was told it was too late. I was told to call back in 4 days.

I have returned two wigs in a timely manner and in pristine condition with all the tags attached. I paid $564.18 USD for both wigs. I got back to my card only $161.28 USD without any explanations. After contacting your support centre and speaking with Stephanie **, I was informed that my records indicate that 460.80 USD was allegedly refunded onto my credit card on August 20th, 2018. That never happened. I don't think that that is a fair practice for such a reputable company.

After reading other reviews I realized that a lot of other people are not happy with how their returns are handled by Paula Young Wigs. My order # is **.

I went to Canada Post to return an order. I was advised that the postal code on the return shipping label provided by the company did NOT exist. The street address was correct but they advised me not to send it as there was a high possibility of the package being lost. In a phone call to Customer Service I was told that the postal code on the return shipping label has always been used. Fortunately PayPal came to my rescue and got an address in Maine to use. I am expecting a full refund in the next few weeks. Canadians Beware!!!

I used to be a PY customer but the customers who wrote these negative reviews for PY wigs are 100% right!! I purchased wigs from PY for 5-10 years and had to put up with a pile of crap because the wigs were horrible many times and workable with some trimming the other times. I was caregiver for my husband until he recently died and I did not have the time to fight the fight with PY. CUSTOMER SERVICE is non-existent!! I could never return a wig because the tags were removed but there is no other way to wear the wig. It is when you wear the wig that you discover the problem with it.

My wife has been a customer of Paula Young for over 25 years. She has spent several thousand dollars with the company. She recently returned a hairpiece. The company would not refund her because she did not include the "paper" with her return box. All the tags, hairnet ETC was included in the return box. They deceptively claim that the hairpiece and box did not arrive in pristine condition. We contacted UPS who verified that the package was delivered to them in perfect condition. We are to seek restitution with UPS's backing. Side note: This is the only piece she tried to return in over 25 years. This says a lot about the deceptive behavior of the company. The customer service rep could not and would not provide proof of the condition.

I bought this wig for my Mother, who is losing her hair. The color was beautiful and the style was cute although way too thick and unnatural looking. She put it on and after a few minutes it fell flat. Then her face started turning beet red and she was itching and burning. I had to give her a **. I then thought well I will mist with cold water and maybe it will get better. So I put it on and started having a terrible reaction. Then as it dried, the wig turned stiff and course and fuzzy with glue showing. I cannot believe I just paid $70 for a wig that is defective and we were allergic too with no ability to return it, no recourse whatsoever!! I am so dissatisfied with this company's policies and feel completely ripped off!! Worst Wig Ever!!

Over 20 years with them, and this company continues to go downhill. Wigs are of inconsistent quality, customers service is indifferent at best. Ads... Read the fine print. They have zero customer loyalty. I only purchase new wigs that are rated at 3.7 or more. Product takes forever to get to you, so if you have to return, you need to do it pretty much the same day. If you are 1 hour late, they charge you a restocking fee. They are, unfortunately, the lowest price, so I guess you get what you pay for, like shopping at WalMart.

I have been wearing Paula Young and other brands of wigs for years, by choice. The last two wigs I have ordered from Paula Young look absolutely nothing like pictured, specifically Carter and Lauren. I am so disappointed in this false advertising. I am tired of ordering and just putting the wigs on the shelf in my closet or donating them to charity. The Pictures of the wigs look nothing like what I received. I feel this is false and deceptive advertising And I can prove it. I am requesting a response from Paula Young. I have called numerous times but nobody seems to respond. Something needs to be done to stop them from this false advertising.

On August 21st, I placed an order with Paula Young Wigs. The customer service replied to me about being able to expedite a drop ship order. After not receiving the order on the expedited date I called customer service, they explained I should have never been told the merchandise was available for expediting. They credited me the amount for expedited delivery. At that time, I informed them I wanted to cancel the order. We were moving across country at the end of the following week. They notified me they would submit a cancellation to the manufacturer and it would take two to three days to confirm the cancellation.

Visited Paula Young Outlet in Bridgewater, MA. We were recommended by Dana-Farber. We were hoping for a pleasant experience but “IT WAS NOT”! We walked in the door and were greeted with a “FINGER POINTING TO A DOOR” and unwilling to answer our question then continued on with their conversation and then she said “STILL POINTING HER FINGER AND SAID THE DOOR IS OVER THERE” with nasty undertones in her voice! (That’s the information desk that is provided by your company). So now we have gone into the store and the employee says “DIDN'T YOU READ THE SIGN.” “We don’t allow pocketbooks in the store.”

I ordered the Victoria wig and have been getting wigs and supplies from Paula Young for about 5 years. This wig, after wearing it about 5-6 times starting getting corkscrew strands (like a scouring pad) along the very top and around the front. I called customer service and was told that because I had removed the tags, they could not take the wig back or replace it. I told the girl that tags have to be removed or you can't wear the wig, but that didn't matter. There was nothing that they would do. When I had first called I went to the order prompt and they had my account listed and the items that were sent to me, so it's not like there is no proof that the wig was purchased, and that it was very recent. I finally requested to be taken off from all correspondence (catalogs, email, etc) and this person was fine about it.