Paula Young Wigs

Paula Young Wigs

 3.9/5 (538 reviews)

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Overall Rating3.9 out of 5
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About Paula Young Wigs

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Page 1 Reviews 0 - 10
Resolution In Progress
Verified Reviewer
Original review: May 23, 2023

This is absolutely the worst wig I have ever received. The top is wirey and sticks straight up. The bangs are supposed to sweep to the side but stick straight out. The quality of the hair is hard and coarse. I could do nothing with it. Shipping took forever after tacking on another charge. Now have to pay $11 to ship it back. Not worth the hassle.

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Verified Reviewer
Original review: March 24, 2023

I’ve been a customer since I had chemo 12 years ago. Just noticed a monthly fee of 16.95 taken out of my checking account to Paula Young. This has been going on for months. After calling. I was told this is a “membership fee” that I never signed up up. I asked for it to be stopped and refunded. We’ll see. They just lost a good customer. How sneaky. Avoid this company.

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    Verified Reviewer
    Original review: March 21, 2023

    Wigs are good for the price but you get what you pay for. Lots of selection. They do a good job serving Canada. DO NOT to cut off any tags if you're not sure of your purchase. You won't be able to return it even if defective.

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    Verified Reviewer
    Original review: Feb. 15, 2023

    Took advantage of a "Special" ordered two wigs and paid for two wigs. Company sent me a confirmation for one wig claiming I "canceled" the second wig. I did not cancel anything. When I called the agents were difficult to understand with heavy accents and completely unprofessional and rude. Word to the wise--avoid "Special" promotions because they will cheat you. I'm disputing the charges so they're not getting away with highway robbery. Be very careful to screen-print your order and your confirmation of payment before you wait for their email to land. You'll need the info if you have to challenge the charges. They have never been a five-star company when it comes to customer service. They've only gotten worse. Buy from them with extreme caution. My rating? They earn less than one star.

    6 people found this review helpful
    Verified Reviewer
    Original review: Nov. 28, 2022

    Paula Young wigs are subpar. They do not come for weeks and months. The delivery is terrible. The customer service is even worse. They are very rude and very unhelpful. They charge your credit card more than what the wig cost and then it stays on your credit card pending forever until it drops off if it does. They start counting your 30 days as soon as you order. So by the time you get the wig, you're already going to pay a restocking fee because they plan it that way.

    The wigs are not as nice as the pictures. The delivery charge is extremely high if you ever receive the wig. I am still waiting on exchanges and refunds since October the 3rd 22. I recently ordered from and found out that I'm basically ordering from Paula Young. That's where the orders coming from so that means I won't be receiving it for another couple of months if at all. My advice is do not order from Paula Young. Order from wig outlet that gets the wigs to you within a week and refund you or exchanges within a week and customer service is excellent.

    20 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 8, 2022

    My versa fiber wig would not curl. It is supposed to. I tried every iron I own and it just came out flat. I called for help and was given a suggestions (all that I had already tried). Was told, "Don’t know what to tell you." No concern at all. I thought this was a good company, but customer service was terrible. So was the wig.

    19 people found this review helpful
    Verified Reviewer
    Original review: Oct. 17, 2022

    I want to return a wig because it is too gray. The return label has no numbers and is not USPS as I was told. I was denied the request to have a label sent. Today informed me that I need to send it on my own. Will not buy from them because of this misinformation.

    19 people found this review helpful
    Verified Reviewer
    Original review: July 25, 2022

    Hairpiece ordered 10 July. Card charged 10 July. They say shipped 13 July, but their tracking says product never delivered to USPS. Called twice and wrote twice. Requiring me to call back after 14 days. Arrogant. Rude. No responsibility for their own system. Find another supplier. We have been (past tense) customers for almost 10 years, but something has changed, and not for the better.

    23 people found this review helpful
    Verified Reviewer
    Original review: July 20, 2022

    I received a catalog with large lettering FREE SHIPPING + FREE COLOR UPGRADE so I went online to place an order only to find out that I had to spend $59 to get free shipping which was in minuscule print at the bottom of the second page. This company also deducts a second shipping charge if you return the wig. I like some of the wigs I've ordered from them but much prefer They don't try to hoodoo you and they offer a return mailing label and only deduct $7 from your return product.

    19 people found this review helpful
    Verified Reviewer
    Original review: July 9, 2022

    I purchased a wig, and it was awful even though the photos looked great on their website. I called several times to return the item in the evening however I was unable to articulate my point I guess and decided to call today during the day. The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself. I have no idea who or why she was given that title.

    Supervisor Donna did not like the way that I was describing why I wanted to return the item and actually stated that I am not using the right adjectives to describe my dislikes. I promise.

    The wig was $126.00 + Tax, plus Covid Charge. Now they are asking me pay for the return which is approximately $15.00 to mail it back and they will charge me 20% restoking fee? Of $25.00. I will lose $40.00 to return an item that I could have purchased on Ebay (same exact maker and style) for $108.00. I am very concerned about reading all the other reviews that I might be being charged a monthly fee without my knowledge. Before you purchase from them copy & paste the item name/make and you will find same item on Ebay for less, no covid charge, free shipping and free returns and much better service. Shame on me for thinking that Paula Young would be reputable Business. Tip for consumers: Use Ebay instead since you will find the same item for much less and free shipping, no covid fees, no restocking fees.

    19 people found this review helpful
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    Paula Young Wigs author review by ConsumerAffairs Research Team

    Headquartered in Massachusettes and founded in 1978, Paula Young Wigs is an online women’s discount wig shop. It offers a wide selection of synthetic and human hair wigs, hair pieces, wiglets, wig accessories and head coverings. Customers can purchase wigs online or by catalog.

    • Discount prices: Paula Young Wigs specializes in discount wigs and hairpieces and most of its prices are substantially lower than many of its competitors. It also offers frequent sales, clearance deals and other promotions to ensure the prices stay low.

    • 150 percent price guarantee: Paula Young offers a price match guarantee of 150 percent of the price difference if you find the exact same product advertised on a competitor’s website for a lower price. If you find the same product cheaper elsewhere within seven days of your purchase, email a link to the product page to Paula Young customer service.

    • Free shipping: Any order made at Paula Young’s website totaling $59 or more before taxes will ship free to anywhere in the continental United States. Customers can purchase expedited shipping for an additional cost.

    • Direct manufacture: Paula Young offers many brands on its website, including name brands and exclusive Paula Young brands. It manufactures all of its own branded wigs directly, which allows it to offer lower prices and a unique selection of wigs you can’t find elsewhere.

    • Free one-time exchange: Selecting a wig online can be difficult, so Paula Young offers customers a free, one-time exchange within 21 days of the original ship date of your wig. Paula Young will even pay for return shipping. You will need to use the website to fill out an Exchange Authorization Form before returning your wig for exchange.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Paula Young Wigs Company Information

    Company Name:
    Paula Young Wigs