Paula Young Wigs

Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!

I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.

Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.

1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.

I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere (never did work). The order never did show up in my Order History on their website (I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

I believe Paula Young & Pay Pal have some kind of racket going on: Paula Young is selling false advertisement. Promotion: wig 39.99 FREE SHIPPING NO MINIMUM. Add $5 for color change. I closed w/ visa debit card thru PayPal for $39.83. With message amt may change. (Next day the charge changed to $63.39.) Per, paula young: change of color voided promotion, added was a covid surcharge 1.95, ship $11.99 & tax $4.66. Paula young stated refund given thru pay pal. $38.75 on 1/20/22. Pay pal stated refund never received nor did PY respond to PayPal complaint. (writing separate complaint review on PP)

I am in the middle of chemotherapy and barely able to write this review. I feel so sick. But people have to be warned. Paula Young sends all kinds of emails telling you about great sales. You order the discounted product and the next day you get a NEW HIGHER bill from them. No explanation, just all of a sudden they have decided to charge you more!!! Also, they have a $1.95 Covid charge on bills. Am I paying for them to infect me with COVID????

Be very careful about purchasing from this company, they do not honor their return policy at all! I purchased four wigs on January 2nd 2022, two of which were Clearance (Nicole style in two colors) & not eligible for a refund (store credit only), which I understood & agreed to. Two WERE eligible for a refund, & I followed their return instructions to a T. After they received the two back that qualified for a refund of $79.86 (Ashlee & Nola), I was told through email that I would receive a store credit only. I have emailed, called customer service twice, to no avail. One of the wigs was later changed to a Clearance item, but it was NOT Clearance when I purchased it. They are evasive, & I am having to contact my credit card company to get them involved. Be very cautious with this Company, I am thoroughly dismayed at their lack of competent customer service!

It was necessary for me to chase the wig at neighbor's home.... They didn't care if I received the wig.... The wig was a disgrace.... Too small for a baby,... I ordered large.... Wouldn't fit over my head. There was very little hair in the wig. STYLE.... Lol.... It looked like it had been cut with dull lawn mower. The Bill was included in the box....with the add on x2.... What is staging/2.99.... Covid charge... Didn't know the wig had a virus at 1.95.... THIS IS A RIP OFF.... One that I was not informed of... Paula Young's customer service has refused to return my call.

Made order Dec 9th. They charge full rate for shipping & pay least for shipping. It's now Jan 8th. No pkg, no response back from customer service. My last order was junk (hairpiece looked like a rat's nest), & since it's so hard for mailing, returns, or service of any quality, I will no longer be buying from them, & I've bought from them for years. Cheaper isn't always better when you get junk & poor or no customer service.