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I ordered my hair piece and waited two weeks without getting my item. When I called customer service and after a long wait was told the order was in the warehouse and to call back in 2 days. The next day the website noted a FedEx tracking number but the order was still not marked as having been shipped. After 3 days, the FedEx number still didn't track, the item still was not marked as having been shipped. I called CS but they could only tell me the item was still in the warehouse awaiting shipment. I tried to cancel, but was told it was too late. I was told to call back in 4 days.
After 4 days, the item was finally marked as being shipped on the website, but the tracking number still was not valid. I gave it a few more days. The hairpiece hadn't arrived and the Fedex tracking number still was not valid, so I called CS a third time to find out the item hadn't shipped by Fedex but by USPS and the tracking number provided was the wrong one. I am supposed to get the item tomorrow. Either way, I'm never ordering from Paula Young again. It's taken a month now, assuming I do get it tomorrow.
Derar Valued Customer, Thank you for contacting us. We do apologize that your experience was not pleasant. Can you please provide us with your order number or customer number so we can review the account further. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I have returned two wigs in a timely manner and in pristine condition with all the tags attached. I paid $564.18 USD for both wigs. I got back to my card only $161.28 USD without any explanations. After contacting your support centre and speaking with Stephanie **, I was informed that my records indicate that 460.80 USD was allegedly refunded onto my credit card on August 20th, 2018. That never happened. I don't think that that is a fair practice for such a reputable company.
After reading other reviews I realized that a lot of other people are not happy with how their returns are handled by Paula Young Wigs. My order # is **.
Dear Ms. Flora, Thank you for contacting us. We do apologize that your not happy with our company. Can you please provide your order number or customer number so we can assist you further? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I went to Canada Post to return an order. I was advised that the postal code on the return shipping label provided by the company did NOT exist. The street address was correct but they advised me not to send it as there was a high possibility of the package being lost. In a phone call to Customer Service I was told that the postal code on the return shipping label has always been used. Fortunately PayPal came to my rescue and got an address in Maine to use. I am expecting a full refund in the next few weeks. Canadians Beware!!!
Thank you for contacting us. The address that all of our Canadian returns need to be mailed to is: Paula Young return/Exchange Dept, Gateway Cr, 4567 Dixie Rd, Mississauga, ON L4W1S2. If you are sending your return to Maine we will not get it due to we do not have a warehouse in Maine. We are located in West Bridgewater, Masschusetts.
I used to be a PY customer but the customers who wrote these negative reviews for PY wigs are 100% right!! I purchased wigs from PY for 5-10 years and had to put up with a pile of crap because the wigs were horrible many times and workable with some trimming the other times. I was caregiver for my husband until he recently died and I did not have the time to fight the fight with PY. CUSTOMER SERVICE is non-existent!! I could never return a wig because the tags were removed but there is no other way to wear the wig. It is when you wear the wig that you discover the problem with it.
To make a long story short, let me just tell you... I kissed Paula Young Wigs GOODBYE and never looked back! I now purchase my wigs from NAME BRAND WIGS and the customer service is great. They are NOT RUDE... (I've had PY people argue loudly with me accusing me of lying to them. Thank you... I DO NOT LIE!!!)
The quality of wigs from PY definitely, definitely took a huge dive while I was a customer. For the first couple of years I though they were great and even recommended them to those who asked where I got my wig. I have since contacted the same people and let them know how very disappointed I now was with PY and they told me they had already stopped using them because of their total lack of Customer Service and rudeness when calling for help. You have to realize that it is basically a call center you are dealing with when you call to order your wig from PY. The people you are talking with have NEVER seen the wig you want to buy or have questions about. Paula Young has been around for a long time because I remember seeing their ads in magazines years and years ago.
They are not a small personable company who gives a roaring rip about you or the wig you have questions about. They are dang sure not beauty consultants!! They are phone workers who take your order for the wig you are buying with your good money. After that order is in the books, they could care less about you. Trust me I know!!! Remember, they are phone workers... you're calling a call center and more than likely they may have NEVER seen a wig before... certainly not the one you want to buy.
I now order my wigs from NAMEBRANDWIGS.com or JOSHUA24.com or CYSTERWigs.com. You may pay a little more or may not but you will be certainly far less stressed and much happier with your purchase. I wear Noriko and Jon Reneau. You can also go to YouTube and search for TAZZ wigs. She models all brands of wigs (except Paula Young) and shows you how you can wear them... the different colors. She is wonderful! PY Wigs are not well respected out in the wig community.
My wife has been a customer of Paula Young for over 25 years. She has spent several thousand dollars with the company. She recently returned a hairpiece. The company would not refund her because she did not include the "paper" with her return box. All the tags, hairnet ETC was included in the return box. They deceptively claim that the hairpiece and box did not arrive in pristine condition. We contacted UPS who verified that the package was delivered to them in perfect condition. We are to seek restitution with UPS's backing. Side note: This is the only piece she tried to return in over 25 years. This says a lot about the deceptive behavior of the company. The customer service rep could not and would not provide proof of the condition.
Dear Valued Customer, Thank you for contacting us. We do apologize that your last experience with our company was not pleasant. Can you please provide an order number or customer number so we can review your account further? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
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I bought this wig for my Mother, who is losing her hair. The color was beautiful and the style was cute although way too thick and unnatural looking. She put it on and after a few minutes it fell flat. Then her face started turning beet red and she was itching and burning. I had to give her a **. I then thought well I will mist with cold water and maybe it will get better. So I put it on and started having a terrible reaction. Then as it dried, the wig turned stiff and course and fuzzy with glue showing. I cannot believe I just paid $70 for a wig that is defective and we were allergic too with no ability to return it, no recourse whatsoever!! I am so dissatisfied with this company's policies and feel completely ripped off!! Worst Wig Ever!!
Dear Valued Customer, Thank you for contacting us. We do apologize for your experience with our company. Can you please provide us with a Customer number or an order number so we can review the account? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
Over 20 years with them, and this company continues to go downhill. Wigs are of inconsistent quality, customers service is indifferent at best. Ads... Read the fine print. They have zero customer loyalty. I only purchase new wigs that are rated at 3.7 or more. Product takes forever to get to you, so if you have to return, you need to do it pretty much the same day. If you are 1 hour late, they charge you a restocking fee. They are, unfortunately, the lowest price, so I guess you get what you pay for, like shopping at WalMart.
Dear Valued Customer, Thank you for contacting us. We do apologize for your experience with our company. Can you please provide us with your customer number so we can review your account? Is there a particular style in question? Again we do apologize for the inconvenience this may have caused you. Thank You Paula Young Customer Service
I have been wearing Paula Young and other brands of wigs for years, by choice. The last two wigs I have ordered from Paula Young look absolutely nothing like pictured, specifically Carter and Lauren. I am so disappointed in this false advertising. I am tired of ordering and just putting the wigs on the shelf in my closet or donating them to charity. The Pictures of the wigs look nothing like what I received. I feel this is false and deceptive advertising And I can prove it. I am requesting a response from Paula Young. I have called numerous times but nobody seems to respond. Something needs to be done to stop them from this false advertising.
Good Morning, Thank you for contacting us. We do apologize for the inconvenience and experience you had with our company. At this time can you provide an order number or customer number so we can review the account? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
On August 21st, I placed an order with Paula Young Wigs. The customer service replied to me about being able to expedite a drop ship order. After not receiving the order on the expedited date I called customer service, they explained I should have never been told the merchandise was available for expediting. They credited me the amount for expedited delivery. At that time, I informed them I wanted to cancel the order. We were moving across country at the end of the following week. They notified me they would submit a cancellation to the manufacturer and it would take two to three days to confirm the cancellation.
Long story short... I never received an email or cancellation. Nor, did I receive the merchandise. Now at the end of September my credit card was charged almost 200.00 for a wig I never received. The customer service dept. was rude and refused to work with me on a credit and refused to put me through to her manager! I've had to dispute the charge on my credit card, as this charge put me over my credit limit! I've been a good customer for years! I assure you I will never order anything from these people again. Extremely disappointed how Paula Young's business ethics has obviously hit rock bottom.
Dear Terrie, Thank you for contacting us. We do apologize for your experience with our company. Can you please provide us with your order number or customer number so we can review the account and resolve this matter? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
Visited Paula Young Outlet in Bridgewater, MA. We were recommended by Dana-Farber. We were hoping for a pleasant experience but “IT WAS NOT”! We walked in the door and were greeted with a “FINGER POINTING TO A DOOR” and unwilling to answer our question then continued on with their conversation and then she said “STILL POINTING HER FINGER AND SAID THE DOOR IS OVER THERE” with nasty undertones in her voice! (That’s the information desk that is provided by your company). So now we have gone into the store and the employee says “DIDN'T YOU READ THE SIGN.” “We don’t allow pocketbooks in the store.”
The employee was extremely RUDE in her manner of delivery! So we chose to leave at the very second due to the treatment we received and they didn’t even care. Very rude and disrespectful!!! Why in the world would anyone want to shop at your store!!! We will not be recommending anyone to your establishment and hopefully no one in your family has to go through this experience! I WILL BE LETTING DANA-FARBER KNOW TO NOT RECOMMEND YOUR PLACE OF BUSINESS TO ANYBODY!
I ordered the Victoria wig and have been getting wigs and supplies from Paula Young for about 5 years. This wig, after wearing it about 5-6 times starting getting corkscrew strands (like a scouring pad) along the very top and around the front. I called customer service and was told that because I had removed the tags, they could not take the wig back or replace it. I told the girl that tags have to be removed or you can't wear the wig, but that didn't matter. There was nothing that they would do. When I had first called I went to the order prompt and they had my account listed and the items that were sent to me, so it's not like there is no proof that the wig was purchased, and that it was very recent. I finally requested to be taken off from all correspondence (catalogs, email, etc) and this person was fine about it.
Updated on 10/03/2018: ConsumerAffairs did their part and the company did respond. However, once I answered the company back as requested, they just fell off the face of the Earth. I am disappointed in the Paula Young company and cannot believe their lack of concern.
Good Morning, Thank you for contacting us. We do apologize for the inconvenience and experience you had with our company. At this time can you provide an order number or customer number so we can review the account? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
It was for my 91 year old mother. The rep told me it was clearance and since I ordered online it was final, even though I chose dark brown and they delivered a blond wig to me. They have poor customer service.
Dear Ms. Margaret, Thank you for contacting us. We do apologize for your experience with our company. Can you please provide us with your order number or customer number so we can review your account. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I ordered a curled up wrap to help make my hair look fuller as I am ill and losing vast amounts suddenly. The actual product was $8.99 with a process and handling fee of $5.99 which totaled $14.98. I received it and the color was not salt and pepper, it was very black with a few strands of white mixed in. The quality and look was very fake and I immediately returned it the very next day. I was shocked when I received a message only an hour ago that they credited my account $1.00. I understand that shipping and handling was deducted which would have meant that I would get back the price of $8.99,
When I called they informed me that they charged me for the return mailing label that came with the item to be used for returns. In all my years I have never been faced with this type of service. I am 72 years old, bought this item because I am suffering great hair loss and didn't expect to be "held up" for the cost of returning an item. If they want you to pay for mailing items back they shouldn't package return labels with the merchandise. I caution anyone that if there is a discrepancy with an item you purchase, they seem to make their money on return items and not refunding your money. The $1.00 they refunded me was their way of legally protecting themselves for keeping $13.98 above the $1.00 they refunded to me.
Dear Ms. Bagdy, Thank you for contacting us. We do apologize for your experience with our company. A representative by the name of Latanya will contact you shortly in regards to this order. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I received an email stating "$10 OFF PLUS FREE SHIPPING PURCHASES OF $49 OR MORE. USE CODE 902450 SHOP NOW." When I was not getting the free shipping when I ordered the Ryan wig, which was $49, via the website. I called Customer Service. I had a very difficult time understand the agent. But I did finally get to understand that the free shipping was for purchases of $49, but the $10 off, brought it to $39.00. I said it doesn't stipulate in the offer that the free shipping is based upon the purchase price before or after the $10 off, therefore, please apply the free shipping. Mind you, I also order wig clips for an additional $6.00. So now I am arguing with the agent over $4.00! I asked to speak to a supervisor.
A "Mario **" came on the phone and stated he was the supervisor. He had an extremely uninterested attitude and I could tell by his manner that he was just sitting there listening so he could tell me he would not apply the free shipping. When I finished speaking, he said nothing. I had to ask if he was still there. He said yes, and again said that the purchase price is based upon the price post the $10 off. I reminded him that we are arguing over $4 as I also had additional items that brought the price to $55.99. He was arrogant and spoke in a monotone manner and refused to give me the free shipping as offered in the coupon. I told him that I have been ordering wigs from Paula Young since the 70s and he was behaving in a totally unprofessional and unacceptable manner. In as much as I needed the items, I chose to not place the order on principle alone. Very disappointed.
Dear Valued Customer, Thank you for contacting us. We do apologize that your not happy with our company. The necessary information that describes the requirements for the promotion is detailed at the bottom of the coupon. if you provide us with your order number/customer number we will be happy to adjust your order as a one time exception. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I returned a wig I purchased on 6-18-18. Name of the wig is Flirty. I gave this to my mail lady who picked it up from my home. Now I call to see if they have received the wig back for an exchange and they tell me they have not received it. It has now been over a month since it was returned. I have called numerous times to check on the status of the return. After calling I am now told that I have no option but to lose the money I paid for the wig because I did not return it to the post office and get a tracking number.
I have looked and looked on the return located on the back of the order form and nowhere does it tell me to take it to the post office. I just feel that they should be able to track this package by their numbers on the return label. I have bought wigs from Paula Young all my life and this is the first time I have encountered this problem. I am living on a fixed budget and cannot afford to lose the $30 it cost. Please add the taking it to the post office for a tracking number on your return procedures.
Good Morning, Thank you for contacting us. We do apologize for your experience you had with our company. Can you please provide us with your order number/customer number so we can resolve your issue? Thank You, Paula Young Customer Service
I bought 2 wigs on Paula Young website and their website allowed me to put a US shipping address. After some days, I received an email telling me that they could not accept the US address because I have an international credit card. So, why did their website allow me to buy it and put the US shipping address? Their website is clearly inadequate for international customers!!!
They placed an order to my credit card and I still can not see if it is cancelled or not! So, I can be charged for a product they will not send to me! I phoned 3 times 1-800-472-4017 and the attendants left there for more than 30 minutes and could not solve the problem! Three international calls! Paula Young has no consideration for customers and their service is terrible! I also have the suspicion that it is not allowed by US law to treat customers in such a way. Unfortunately, I am a foreigner and everything I can do is make this complaint.
Dear Ms. Cristina, Thank you for contacting us. Due to our contract with international countries we are not allowed to have the billing address international and shipping to the United States; some like to avoid the taxes and duties that occurs when sending a package. If you provide us with your order number we will be happy to clarify if the order was cancelled or not. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
Wig A3416 Geneva, color 2726 $57.98 - I received the wig on 7-18-18. I had not ordered wigs from Paula Young for many years, I was always satisfied with my previous wigs. I am older now so ordered the same named wig in a lighter color #2726-8. This wig is poorly made and has more hair on one side than the other. The texture of the hair is totally different and looks "wig". Hair stands on end and is impossible to style. I want to look natural as I have loss of hair from chemo. I feel you must have changed wigmakers as this is nowhere near the quality of my other Paula Young wigs. I will not be ordering from you again!!! Will also let my friends at the hospital know about this.
Dear Valued Customer, Thank you for contacting us. we do apologize for your experience with our company. Can you please provide us with your first and last name, billing address, or/and a order number or customer number as we need for reviewing your account. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
When I called to return the wig today that I had purchased for my 98 year old aunt's birthday, Shane was so rude and they sound like robots, as their apology is so canned it is ridiculous. We are real people out here, trying to help people that do not have a lot of hair and PAULA YOUNG'S company takes advantage of us. I am returning the wig I ordered as it was too much hair for my aunt and they could care less that I have to get it there overnight, or they will charge me another $20! It does not matter that I did not receive it until the 22nd of June... or that I had to travel to another city to give it to her, they are saying they have to have it tomorrow or ELSE! Please do not be fooled by them and do not do business with them! I am disputing the order immediately!
Dear Valued Customer, Thank you for contacting us. We do apologize that your not happy with your experience.Can you please provide us with your order number/Customer number so we can look into your inquiry? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I ordered an item from the clearance section. When it arrived, I tried it on and didn't like it. I returned it the next day. Few days later I received a postcard telling me that the item (jumpsuit) has been "donated to charity on my behalf". I called and asked why they sent me such a post card, I was told to read the center page of their catalog where the policy is written. I went back to the catalog and could not find this so called policy. I have called three different times asking for my jumpsuit back and each time the manager tells me they will not send it back.
Dear Stella, Thank you for contacting us. We do apologize that your not experience with our company was not pleasant. If you can either provide us with your order or customer number so we can review your account? You can also contact our office at 1-800-748-6910 request to speak to the Customer Support department for further assistance. Thank You, Especially Yours Customer Service
I ordered a $68.98 4 pc hair extension and when received was wrong color and length too long. I sent it back and they refused to refund me because the box was torn which happened when opening it. The item itself was undamaged and unworn and still attached in the box. I think this is pathetic and highway robbery. They would not offer store credit either. They just want to keep your money and don't care at all about customer service. I told them I would be filing a complaint and telling everyone I know not to order from them because everything on their website is a lie and fraudulent!!!
Dear Valued Customer, Thank you for contacting us. We do apologize that we did not receive satisfactory Customer Service. Can you please provide us with a Customer number, Order Number, or your full address for further assistance? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
As if the expense of having cancer isn't high enough, these people take advantage. I ordered a wig that was too dark and not quite the look for me. I had to return it. I paid the return postage and the Paula Young people charged me $33.32 for sending it back. Restocking fee. The wig I ordered was drop shipped from the manufacturer. Shame on you for taking advantage of people going through this horrible disease. I will make sure I pass you on as a place to avoid.
Dear Valued Customer, Thank you for contacting us. We do apologize that your not happy with your last experience with your order. As outlined on our website and on the paperwork enclosed in the box with your order all returns and exchanges are subjected to a 20% re-stock fee. Again we do apologize for the inconvenience this may have caused you. Thank You,Paula Young Customer Service
I went onto the Paula Young Wigs site directly. If you signed up for emails, they gave you a 10% off code to use with your purchase. I did and I got my code but try as many times as I could before getting totally frustrated, it did not work. I sent them an email and got the auto response that someone would contact me. Well, I found the same wig at a different wig site (they sold Paula Young Wigs along with others) and it was cheaper because they charged less for shipping. When I emailed Paula Young to tell them that and the fact that I could not get the 10% off to work and to please unsubscribe me, all I got back was "you can hit the unsubscribe at the bottom of this email." They never addressed the issue of the 10% off. No, it wasn't much money, but it was the principle. SO DON'T BUY DIRECTLY FROM THEM BEFORE YOU GOOGLE THE SAME WIG AND SEE YOU CAN GET IT CHEAPER ELSEWHERE!
Dear Valued Customer, Thank you for contacting us. We do apologize that the code was not working. If you log onto any of the emails we have emailed you it should stop the emails. If for any reason you still receive the emails, please contact us we have can have our Web team assist with removing your from our emailing list. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I purchase a hairpiece which was advertised as having clips. It did not. I paid shipping to review the product and was told I would not be charged the return fee. But I was charged and they refuse to refund.
Dear Jody, Thank you for contacting us. We do apologize for your experience with our company. Would you have an order number or customer number so we can look into this matter? Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
Wig 1 A3025 Braided Headband with hair 10 Product, $29.99 $9.99 P&H = $39.98 Paid. Item returned 3/19/2018 and verified received by P Y. Have been calling since 4/3/2018 to verify that instructions on receipt were followed. I have called 4/16, 4/23, 4/30, 5/1. Told refund check in the mail. It is now 5/11/2018 and I have not received the check. One star for the customer service staff that answer the phones, they are polite and yes me to death but nothing is done. Ms. **, Amanda and numerous others. Wig did not fit comfortably, followed instructions for measurements. Color was not good and texture was too hard. Oh so disappointed with how the Paula Young operates.
Dear Valued Customer, Thank you for contacting us. Your refund check 02043967 $22.00 issued on 4/17 was mailed out on 5/9. Have you received your refund at this time? Thank You, Paula Young Customer Service
Ordered 2 wigs on 3/17/18. After modeling for family, returned for exchange. Called their 1-800-364-9060 line to ensure exchange possible. Completed the form and returned for exchange. Called 4/16/10 to inquire about status of exchange. The representative, who was quite rude, explained my returned arrived the day before. ABSURD that the USPS took 4 weeks to deliver. I would be receiving an email in 5-7 days confirming shipping. Indeed, received invoice with no refund. Paula Young charged full price for 2 new wigs - no exchange. I have completed the 'contact' form. However, based upon the reviews on this website, I doubt I will ever hear from them. I am appalled at their lack of customer service. There are too many other companies available to put up with this. Boycott this company!!!
Dear Valued Customer, Thank you for contacting us. As of 5/8 we refunded your credit card VI ending in 4081 in the amount of $86.99 which should appear on your next billing statement. Thank You, Paula Young Customer Service
Have purchased many wigs and have through the years been mostly satisfied except for fine print and customer service!! Always purchase clearance because I don't have a lot of money. Just recently a wig I tried to purchase kept coming up for more than advertised in catalog. Called customer service and remembered that the people they have working there are not nice and always snippy. Also, she had me check the catalog and having stopped purchasing from them for a long time, I remembered why I stopped! There is always fine print and exceptions to everything they advertise. You can NEVER get an extra discount and the advertised Free Shipping because they won't take 2 coupon codes.
Also, I returned 2 wigs because the color was wrong for me and after I did everything correctly and never even put on the wigs, used their return label, gave them my credit card number (which I hate doing) I then read more fine print after weeks of never hearing back. Because they were clearance items I would receive NO REFUND and they would supposedly be donated to charity. I would have rather donated to my local charity or given to a friend. They are really sneaky and try to screw you any way they can!!! Also in fine print at the bottom of the page, it turns out the color I chose was an extra $5. It was just one of their regular 22 colors! NEVER AGAIN!!
Dear Jacqueline, Thank you for contacting us. We do apologize for the experience you had with our company. However, you did not return the items in the same condition we mailed the items to you in. Your items were mailed back to us in a produce bag. We are holding the items if you would like us to return them to for a fee of $5.00 or less. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I placed an order on Sunday. I looked at my bank account and seen I was charged on Sunday and then again on Tuesday. I called the company billing department and was told that is how they do business and I would have one charge dropped off in "a couple of days". Nowhere did I ever see anything stating I would be charged twice. The billing department was not very helpful and was actually rude. I will NEVER order from them again.
Dear Valued Customer, Thank you for contacting us. We do apologize that your not happy with your last experience. Your card was authorized for the transaction when you submitted your order and then you was billed once the order was mailed out. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
This company is horrible. I ordered one wig two months ago. Got it. It did not fit. So I asked to exchange it for another size. Five weeks later, they charged my bank account twice for the wig. Two days after double charging me, I received a PARTIAL credit for the wig I returned. So now I have no wig, and at one point, three debts from my bank account. Thanks to PYW, I now owe $68 in overdraft fees to my bank.
When I called the customer service, I was told that there was only one charge and to wait two days for the credit to appear on my account. Two days later, no credit so I called back. The phone agent was extremely rude and scolded me for having the nerve to call back so soon after the first call. She insisted I was only charged once. I waited two more days, checked my bank account and called again today (Friday). Today I asked to speak to a manager. The manager again insisted I was only charged once and that my issue was with my bank. She kept telling me that her screen only showed one charge for $54.99. Not true.
I hung up and went to my bank. They tell me that PYW indeed charged me twice. I was asked how a company can take money from me without authorization? Great question. My bank told me to be careful because they see a lot of customers who have issues with disreputable online companies. Paula Young Wigs is a very disreputable company and I will be filing a separate complaint with the Better Business Bureau.
Dear Valued Customer, Thank you for contacting us. when placing your order, the card will authorize and then you are billed for the order once the order is mailed out. If we have to modify the account again your card will re authorize for a new charge. Some banks hold the pending authorization for longer than the 48 hour window. Our company is not responsible for overdraft fees. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
I ordered 2 wigs, 1 was OK in size, the other not, even though both were average size. I sent the too-small wig back in a week and have yet to hear. Their automated system says there are no refunds and I wait on line for 15 minutes listening to a recording and finally someone comes on line from Customer Service. She said I would have to check with the post office. I told her I can't do that since I used the Paula Young preprinted return label. She then immediately said, "Oh, I see, your item was received today at 8:15 am. You should receive your refund in 5 to 10 days." I shipped it several weeks prior so, is it just that they have a very poor processing process? I will never use this company again and will make sure all my contacts know how horrible this company is at customer service.
Dear Valued Customer, Thank You for contacting us. As of 5/1 we have refunded your credit card in the amount of $24.00. You should see the credit appear on your next billing statement.Thank You, Paula Young Customer Service
I am awaiting a response from this company since 2014. Since this timeframe, my mother has passed away so she won't be needing the wig anymore. A company response would have been appreciated, so obviously, either this company does not value its customers or they just don't care. Either way, it's rude and it's been 4 years with NO response. Sad really.
Dear Valued Customer, Thank you for contacting us. We do apologize for the inconvenience this may have caused you. Can you please call our Consumer Helpline for further assistance? Our live representative ready to assist you. The phone number is 508-638-7126. Again we do apologize for the inconvenience this may have caused you. Thank You, Paula Young Customer Service
Paula Young Wigs expert review by ConsumerAffairs
Headquartered in Massachusettes and founded in 1978, Paula Young Wigs is an online women’s discount wig shop. It offers a wide selection of synthetic and human hair wigs, hair pieces, wiglets, wig accessories and head coverings. Customers can purchase wigs online or by catalog.
Discount prices: Paula Young Wigs specializes in discount wigs and hairpieces and most of its prices are substantially lower than many of its competitors. It also offers frequent sales, clearance deals and other promotions to ensure the prices stay low.
150 percent price guarantee: Paula Young offers a price match guarantee of 150 percent of the price difference if you find the exact same product advertised on a competitor’s website for a lower price. If you find the same product cheaper elsewhere within seven days of your purchase, email a link to the product page to Paula Young customer service.
Free shipping: Any order made at Paula Young’s website totaling $59 or more before taxes will ship free to anywhere in the continental United States. Customers can purchase expedited shipping for an additional cost.
Direct manufacture: Paula Young offers many brands on its website, including name brands and exclusive Paula Young brands. It manufactures all of its own branded wigs directly, which allows it to offer lower prices and a unique selection of wigs you can’t find elsewhere.
Free one-time exchange: Selecting a wig online can be difficult, so Paula Young offers customers a free, one-time exchange within 21 days of the original ship date of your wig. Paula Young will even pay for return shipping. You will need to use the website to fill out an Exchange Authorization Form before returning your wig for exchange.
Best for: women who are looking for a discount wig, hairpiece or wig accessory.
Paula Young Wigs Company Information
- Company Name:
- Paula Young Wigs