Paula Young Wigs

Hairpiece ordered 10 July. Card charged 10 July. They say shipped 13 July, but their tracking says product never delivered to USPS. Called twice and wrote twice. Requiring me to call back after 14 days. Arrogant. Rude. No responsibility for their own system. Find another supplier. We have been (past tense) customers for almost 10 years, but something has changed, and not for the better.

I received a catalog with large lettering FREE SHIPPING + FREE COLOR UPGRADE so I went online to place an order only to find out that I had to spend $59 to get free shipping which was in minuscule print at the bottom of the second page. This company also deducts a second shipping charge if you return the wig. I like some of the wigs I've ordered from them but much prefer Wigs.com. They don't try to hoodoo you and they offer a return mailing label and only deduct $7 from your return product.

I purchased a wig, and it was awful even though the photos looked great on their website. I called several times to return the item in the evening however I was unable to articulate my point I guess and decided to call today during the day. The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself. I have no idea who or why she was given that title.

Supervisor Donna did not like the way that I was describing why I wanted to return the item and actually stated that I am not using the right adjectives to describe my dislikes. I promise.

Read the find print. My mom was upset to lose her hair after cancer treatments. We went on site. Used a discount code to get a head cover for wig and headband to help keep in place. Received product. Just found out my mom has been getting monthly bills to be a member. Member of what? A discount? Why would anyone need membership and get nothing in return? It’s not like a monthly shipment of anything useful. I think this is just a company preying on vulnerable people and families who are receiving chemotherapy and can barely keep up with their treatments and bills to notice they have signed up for a useless membership.

On Jan 2022 I ordered Brussels wig. It was defective, hair fibers were not attached in two places. Customer service said they would review it when I returned. They would decide if they would refund me. On 4/25/22 I ordered the same wig. I started wearing it in 5/5/22. Yesterday, 5/20/22, I noticed the fibers were becoming detached. I will contact Paula Young Customer Service, but know there will not be a resolution. Therefore, I am contacting you. They need to take this product off the market since it is very poorly made. I have been a long time customer of PY but I don't feel like throwing my $ down the drain. Thank you. Lenora (Lynn)

Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!

I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.

Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.

1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.

I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere (never did work). The order never did show up in my Order History on their website (I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.