Paula Young Wigs Reviews

I returned a wig a little over a year ago for a refund, but was told I couldn't get a refund, but I'd be given a store credit. I called today, 04/30/2026, to find out how much of a credit I had. I was told a new company took over, and older credits were not transferred. I asked why I hadn't been informed that I would need to use my credit or lose it. So I'm out of my money. NEVER< EVER< AGAIN will I be ordering from them.

I was a Paula Young Wigs customer for more than 15 years. Since the ownership changed recently Paula Young Wigs has spiraled downhill. Much of their inventory has been reduced, the color codes for Wigs have been changed, as well as the names of the wigs. It's become almost impossible to get an answer from a staff member to a question you submit on their website. They allow anyone to answer your question for them. This only tells me that staff members don't have the answer. If a question is related to a certain color for a wig you are referred to the color lising or to call customer service.

I do like the wigs however I have a comment on the so called gift to me enclosed with wig. $10 off and free shipping, however when promo code applied price of wig went from $49.99 to $132, some gift!!

Paula Young Wig – Extremely Disappointing Experience. I ordered a Paula Young wig for my wife as a Christmas gift, but the color and style didn’t suit her. She returned it via USPS within a week, with all tags attached and in perfect condition. It’s now been over a month, and we still haven’t received a refund. I’ve called customer service twice, and each time I’m told the return is still “processing.” They said it would be 3-5 business days or two billing cycles. What does that mean? Asked for another explanation, the CS agent just kept saying the same thing over and over; as if it was scripted for her. The delay is unacceptable and makes their return policy a sham and poorly managed. The ordering process was easy, but the refund process has been frustrating and unprofessional. They get new orders then pay back the old order refunds with that cash. ⭐ Rating: 1/5 – I would never order from Paula Young again.

Terrible experience! Ordered 9 wigs and sent 8 back as they were horrible! Was told I could get a refund, but since new orders took over, they would not honor my refund. They kept the wigs and my money!!. I am OUT over $500! I am pursuing legal action. I am a senior and cannot afford to throw $500 away.

This website Paula Young or customer service is not a trusted company. I placed an order. I called customer service directly on November 12 telling them that I needed a wig by Friday, 14 November they said not a problem, I can pay extra to have it expedited. Well, the 14th came and no wig so I called customer service and they said the wigs not gonna be here until the 18th or 19 November, I made it very clear that I was going on a cruise and I was doing chemo and lost a lot of hair so it was important and imperative that I got this wig. They said that they would reimburse me the shipping which they never have and it was over $15.

While I have ordered many wigs from Paula's Young in the past and they were great for starter wigs, I have started ordering elsewhere as it doesn’t seem the styles are up to date, plus I like lace front and rooted colors but Paula Young has very few choices in this category.

Apparently Paula Young wigs is going thru a transition HOWEVER there is no way to get in touch with them in the meantime, not even by phone. I have ordered thru their catalog and paid with a Postal Service money order. I hadn't received my order so I did my best to get in touch with them. Paula Young sent me back the money order.. which obviously is no good to me SINCE IT'S MADE OUT TO THEM! I cannot cash it. So now I have to mail it back to them and insist they send me my product. Otherwise I'm out this money completely. The fact that they're not available to their customers during this transition phase is infuriating! I will be mailing a letter back with the money order. Whomever is transitioning this company is doing their customers a disservice.

Stay away!!! Horrible deceptive marketing product and customer service. Purchase says can return or exchange even clearance item in 30 days. Called customer service same day as receipt of product as wig color and size not right. Despite their own invoice stating item can be returned or exchanged, they refuse to make an exchange or return. Called twice spoke to two diff reps who each said I could not return but they would transfer me to a supervisor and each cut me off before I could speak to a supervisor. They are cons not honoring their own stated return policy which is on the back of the invoice. Now stuck w/ product wig I can’t use after upcoming brain surgery. Big mistake to trust this con artist company!!! Stay away!

Paula Young will NOT TAKE BACK ANY WIG OR HAIRPIECE MARKED CLEARANCE AND EVERYTHING IS MARKED CLEARANCE. They are not even exchangeable. Make sure you know this before purchasing because if you hate it, you are stuck with it.

My elderly mom has bought Paula Young wigs for years and in the past, it was easy for her to place an order over the phone. This week, after we had sat down together to pick several out from the catalogue that she liked, she called to place her order, but the customer service agent was very rude to her and raised his voice to her to reiterate that the wigs she wanted didn't come in a grey color. (Even though the catalogue showed that it came in a variety of grey colors). The whole interaction didn't set well with her, and now she will look for a wig elsewhere. The Paula Young company needs to train their representatives better, especially when dealing with elderly customers.

Last week I tried making an order from Canada. I ordered one wig and then phoned same day to change my order to two of the same wig. Paula Young debited me incorrectly. I phoned back and cancelled the order, same day, as the wigs had not been processed to ship yet. They are not supposed to debit us until the order is processed (what Paula Young told me) but they debited me twice for the same order regardless. Buyers beware. PY is no longer a company you can trust to process your orders correctly. I now have my bank dealing with them to get my money back. 😢

Paula Young presents wigs as inexpensive via promotions. "Try the wig, return, no problem" - except USPS $$$ to return & restocking fees $$$ take back more $$$. Use local salons instead. Save $$$. Plus wigs are very slippery, shiny and really far looking compared to photos and colors do not match their palettes shown. Really an awful experience for an elderly person on a fixed income. Returned for one and gave her $$$ from my own pocket to make up her loss to Paula Young promotion she believed.

I've bought many styles and tried hard to justify spending any money with this fraud company, but they are by far, the absolute worst wigs on the market, so now I will say it plainly. BUYER BEWARE! :-( I have wigs going back over 40 years from other brands, and I have wigs from Amazon and Walmart dot com for $20.00 bucks, and those are all far better made, BETTER FIT, better design, better lasting, more comfortable, than anything out of the factory-seconds that PaulaYoung is selling as first quality with wig caps that are the most atrociously bad fitting wig cap fit on earth, with wigs that shed like a sick dying dog, and large noticeable bald spots in the cheap flimsy thinning design.

I was happy to find wigs that looked good on the website. I ordered 2, Tabitha. The quality is definitely not good. I can't brush through the top layer. I look like I'm wearing a wig made of dead squirrels.

Terrible company to deal with. I’ve been contacting them for over 16 months trying to get them to stop sending catalogs to my sister who passed away. Very annoying that they keep sending catalogs, it’s a hurtful reminder of her passing every time a stupid catalog comes in mail. If they can’t remove a name from their mailing list I feel sorry for anyone who has to work with them in any other aspect. Would give no stars if I could.

It is nearly impossible to return a wig to Paula Young. By the time you pay the fees, restocking and shipping it often amounts to more than the wigs are worth. I will no longer do business with Paula Young.

I just returned the two wigs I purchased from Paula Young. The quality was poor, the hair looked fake, the hair was thin and the color was awful (not what was pictured). To top it off (no pun intended) there is a $20 per item restocking fee-which is probably where Paula Young makes its profits since their product is so unacceptable. I wouldn't wear either of my purchases at Halloween. The rating system provided here does not go low enough to truly express my review of this company. - ****** is about right.

I tried to place an order for 4 wigs. The girl taking my order must have just started working there. I can' t remember how long it was taking for the order to be placed. I was on and off on hold several times. She stated she couldn't give me any discounts because I had picked Paula's choices. Ok. But I was to get a discount as a first time buyer. Well That didn't happen either. Ok just place the order. Now she changes the prices. No look on the page see the prices. That didn't matter either. So I never placed the order. Terrible company to work with.

Tried to cancel my order of 3 wigs that they charged me more than the actual bill they emailed me. Customer service hung up on me. Don't contact them through email because it comes back. I was supposed to be contacted by customer service on overbilling in 24 to 48 hours, no call or email. The wigs are okay for cheap wigs. I can handle some of that. But being hung up on and overbilling and ignoring the situation screams scamming.

I should have read these reviews first. The wig I ordered did not look like the one in the picture. It was not curly like the pic. It is very poorly made. When trying to get a refund, I have to pay shipping again. $18.00 for shipping and handling to ship it the first time. Then to ship back would have been $12.00. They don't refund either shipping. So I would be out $30.00. Ridiculous. So I'm donating it. I should have known better than to order directly from them. Should have stuck with Amazon. My shipping is always free and I can return things and get full refund. Do not order from this company.

I've purchased and worn Paula Young wigs for 5 years, and in the beginning they were made well and a wig lasted for up to a year with good care. In the last two years they've become poor quality wigs, thin hair on brand new wigs and the wigs lose their hair quickly... and they don't always fit the same. Even though they are tagged as large size they have been too small. Obviously the employees that put these wigs together do not have creative quality in mind, just mass production. I'm very disappointed in this company and will look to a reputable wig business with great reviews.

The last wig I just purchased was supposed to be the same as one I purchased a year earlier...it is far from the same as far as consistency in texture/fiber, amount of hair and fit...the one I received has a lot less hair on top..the style is somewhat consistent but doesn't lay the same. I will be keeping it and making due because it is not worth paying for shipping to return...in other words, you don't ever know what you're going to get!! A previous one I had purchased and just paid to return was far from the way it appears in the catalog!

I placed an order to include two wigs. One was received in a timely fashion. However, the second wig was not. I received several emails stating my order had shipped. Both wigs were for a special out of town event. The second wig was not shipped until 42 days later with no explanation. By the time the wig arrived, the event was long over, and I was out of the country. I contacted the company to request a refund. While I was polite and courteous, they nevertheless hung up on me. When I called back and asked to speak to a manager, my call was disconnected again.

I ordered two wigs, hair spray and some nylon head covers. The order did arrive fairly quickly, so I will give them that, but the wigs came damaged, or appeared to have been worn. One of the wigs you could see the mesh through the top. I returned both. I kept the other items. I have not heard from them since I have returned the items and it's been over 2 almost 3 weeks. I called my credit card company and I am now disputing the purchase. The frustrating thing about this company is that people are usually shopping there because they have hair loss, cancer, or other conditions causing them to lose their hair which is extremely distressing. They make it that much worse by having a poor return policy and no customer service.

I’m marking the issue as resolved after the company says that it is sending another wig. There is still some problematic behavior. The company blamed not checking the right box, essentially expecting the customer to jump through hoops to get the discount instead of making it easy. The mentality is “you should do more” rather than “we want your business.”

Love the wigs but today have tried 4 different codes that were sent to me to get free shipping and each one does NOT take shipping off the total price. I refuse to pay half the price of the wig to ship it to me. Ridiculous!

I returned 3 wigs to Paula Young all because they were too large & color was not what was ordered. Their quality control has been awful which is why so many returns. I received a letter stating I needed to call them for a merchandise credit on one of the wigs (which they would not give me to use on an internet order). In that conversation, I realized that the full cost I paid for each wig was not refunded. There is a $24 discrepancy. The one on the phone claimed this is due to a service charge. There is a $1.95 "service fee" added to the order but shipping was free. BB needs to check out this company.

I recently purchased a wig from Paula Young for $29.99. When checking out a fee of $1.95 is an old surcharge they used when the pandemic began & never removed it. By the time it comes to “Place your Order” — the total cost comes to $48.27 for a $29.99 wig. I think that’s outrageous! $18.27 in extra charges is outrageous! There are many other online wig sellers that have much better pricing than Paula Young Wigs or Wigs.com. With lower shipping charges and no Surcharges! That’s where I’ll be shopping from now on.

I waited weeks for my $351.75 wig and when it arrived it was a very long thin curly blonde thing with a miniature cap. It must be for a hair extension for some young girl, not an 87 year old woman like myself. Customer service was argumentative with no resolve. They finally agreed to a return and I had to go to the post office - I have the tracking number and all the info. The $351.75 is still on my charge card and I returned the item weeks ago. I thought they might outsource some of their products because this error was so huge. I should have all costs returned to me, shipping, packing, taxes. I was cheated once before on Wigsis. They sent a wig I wouldn’t wear on Halloween. It’s hard to trust these wig companies. I thought Paula Young had a good reputation but the wig I was sent was bizarre. How could a reputable company make such a huge error and then not take responsibility, Order from Bear Wig Outlet or WigStudio1 - they were both great. .

I ordered the Emersyn in mocha frost. It is a little curly in the picture but is not listed as curly wig. What I got was Shirley Temple curly and the color was white. I have seen other pictures of mocha frost and it is not white. I have ordered several wigs from them before and always been very happy. I called and was told of the 45 dollars I spent 10 will be deducted for shipping and 20 for processing. So I might get 15.00 back. I don't think this is right since it was all their mistake. I would understand if I got what I ordered and just didn't like it. I won't buy from them again.

Returned a wig I bought.. Took to PO.. Weighed in at 12 ozs.. Tracking showed it was picked up by their employee.. When I asked where my refund was they tell me they received an empty box that was not tampered with. Thus was impossible. I told them because the weight when shipped was 12 ozs.. The empty box weighed 3 ozs,. Your employee picked it up..then he lost it A.after keeping me on the phone forever they say they will refund me.. We will see.... Such a total scam.

I ordered the Dahlia wig in wheated root blonde and this is what happened after 1 month of wear. Paula young states that you may use a flatiron on very low heat, that's exactly what I did... This is what it looks like in a month!

I did research company prior to buying, but apparently not in deep depth. I wish I had. I received the 2 wigs yesterday. Although they seemed quality, they did not work for me. I proceeded as enclosed instructions and kept everything new and intact. I contacted customer service yesterday and received the most disrespectful, unhappy employee. Did not represent the company with dignity, nor a customer. I explained to her I was new at wig buying and that I had to send these 2 back. I also explained that I did exactly as instructed by the card enclosed. The broken English-speaking woman was so very rude and continued to not let me speak.

Every review that reflects ONE STAR is spot on: This company will NOT stand by its refund policy, and is extremely difficult to work with after a purchase. The slow, inefficient process to return/exchange/credit is archaic and specifically inept. I am disputing the charges with my credit card company in order to recoup part of what should be rightfully refunded. Steer clear of this sham of a company!

The wigs themselves are nice but I only know the Whisperlite line. But the company is horrible. All kinds of add ons to your initial wig price and they have a horrible return policy. They do not care about the customer at all after you have purchased the wig. I would only use them if you can't get it someplace else.

Wanted to return a wig and exchange for another..same price. Waited 2 weeks with no word till I called to find out status.. Was told they issued me a partial refund.. Very upset as No one called or emailed me. I called few times prior to today's call. They don't care if they have your business..I'm shopping elsewhere.

I buy wigs from many different sites. But most of them are inexpensive wigs because I'm on a budget. So I was extremely excited when Paula Young had a great sale and I was able to get one of her wigs. It was normally a $130 wig that I got for $19.99 plus shipping and handling. When I got the wig it was beautiful in the front but in the back you can literally see the cap through the hair. I'm so disappointed I can't even begin to tell you. The cut is beautiful on the wig. The hair is beautiful but it is worthless to me if I am worried that people can see the cap every time they look at the back of my head. I feel like people would be laughing at me. So I'm extremely disappointed!!

My 92 year old mother ordered a wig because she is getting thin in back. The wig they sent her was too small so she sent it back. I called for her because she received a letter stating she would not be getting her money back because she ordered clearance. The wig she paid for was 29.99 and when I called they said she would get a 20.84 cent credit or exchange. I asked why 20.84 when she paid 29.99. They said they charged her 9.99 for shipping and a dollar(?). So my mom said she would order a 39.99 wig and apply the 20.84 toward it.

I purchased The Shannon Wig and 4 other items at 30% off on 2/3/24. Wigs are advertised online to arrive from the US in 5-7 days. After tracking the order a promise of delivery 2/18/24. I have sent emails and have been since blocked. Customer Service has told so many different stories, and the order is not correct and the price is not correct. Today is my birthday and no refund or products. I am dying of Cancer and on Disability. Thank you Paula Young. You are a thief and fraudulent Company.