Paula Young Wigs Reviews

You have to pay them immediately when you buy their product but have to wait what seems to me to be a very long time to get a refund and totally different from what it states on the back of their packing slip!!!! I think they should have a better system in place, being a very large company, to get you a refund more promptly and to also follow their own policy on returns and exchanges!!! I am very unhappy with Paula Young's service, not to mention they add on a charge of $1.95 which they call a "staging fee". There is no explanation as to why they add this charge to your bill.

After a couple of weeks I decided the blonde wasn't for me. Couldn't return because tags were cut off. No problem, donated it. I then purchased COMFORT. The bob style with bangs was perfect. The photo in the catalog showed the sides to be just a bit below the chin. When received, the sides were almost to the bottom of my neck. I kept the tags on but HUNTED for a wig stylist near me. There were none, so back it went. I then ordered JEWEL. I loved the beachy waves, no bangs, but that was okay. When I tried to move the part, the "full" monofilament top was practically bald. VERY little hair. I called customer care and was told to send it back. The tags were still there, but I told the woman I spoke with what was wrong with it. I didn't want it to get sent to someone else. I said that whoever is in quality control, to ensure that each wig, before packed, was in perfect condition, needed to find a new job.

I then ordered ALLURING again, in 10/26 Buttered Toast. In the meantime I found a woman who cuts and styles wigs, and has done so for over 15 years. She was TWO HOURS away, but I was determined. She cut and styled it as best she could, all the while looking at the photo. She told me that there were very many 1/2 inch hairs sticking up on top of the wig. She had to make a part way over to the side, staying within the monofilament top, to cover the hairs. She cut the bangs, but couldn't style it like the photo. She didn't want to cut more off, and get too close to the cap. It did, however, look very pretty. She told me that the wig wasn't made well at all, and that within two months I had better order another one. She was right.

After two weeks, and not even wearing it every day, I would wear my MEG wig. The strands on ALLURING were getting kinky and frizzy. I always kept it on the stand, didn't wash it as I only wore it maybe 8 days, and never went near any type of heat: barbeque, stove, oven, not even near the bathroom. I have always used Paula Young shampoo, conditioner, styling gel and hairspray. Always. The ratty strands of hair on my new wig were very noticeable. I went back to wearing my MEG, which was 15 years old and looked as good as when I bought it!

I emailed customer service and requested the email for customer care, as it might be different. I received an email back from customer service and they insisted that it could be hot weather (huh? I live in the South and the hot weather never affected any of the wigs I had) or, I HAD to have gotten too close to a heat source. It took me 45 minutes to compose my email, detailing every single problem I'd had with COMFORT, JEWEL AND NOW MY SECOND ALLURING. Realizing I was dealing with dummies who either didn't read what I wrote, or couldn't comprehend it, I decided to call customer care. But, I received the catalog for deferred billing until November. Being on Social Insecurity, a couple of months would give me time to save.

I thought I would order SPARKLE. I thought that maybe with this style, even if it was longer than showed, I might have some good luck. Monofilament top wigs at other wig companies cost over $350. I called customer care and was told that I must have been too close to heat, and constant wearing (I told the woman I didn't wear it every day, but sporadically for maybe 8 days) would cause the wig to go ratty. And she said, "anyway, wigs only last 3-4 months". I asked if she could explain how the Meg, that's 15 years old, looked like new. She couldn't. I told her I would switch out with 2 Versa fiber wigs, JAMIE LYNN, 10 years old each, that still looked like new. She didn't understand how.

I asked: different manufacturers? a lesser brand of Kanekalon fibers from a different overseas company? She said no. I asked if there was a policy that when a wig received is absolutely perfect in every way, and naturally you cut the tags off, but 2 weeks later looks like a rat's nest and totally unwearable, what then? Answer, well basically, tough. I'm smart enough to know, being a wig wearer for 22+ years, that if a wig worn for 8 days AND NOT 8 DAYS IN A ROW, goes haywire the manufacturer must be made aware of it. If I still had the wig, I tossed it, I would send it back. The lack of actually listening to what I was saying, and admitting something may be wrong in its construction, and getting the same answer ad nauseam, IT WILL BE A COLD DAY IN HELL BEFORE I PURCHASE ANYTHING FROM PAULA YOUNG!

Original Review: I bought Sheer Elite Hand-Tied WhisperLite® Lace Front Wig by Couture Collection. This is my first wig but I did hours of research in wigs, up keep and maintenance prior to going down the wig road. I will say the color was pretty. The wig from day 1 is not just shedding. I am covered in hair every time I use a pick, wig brush or breathe near it. This wig has bald spots worse than my own hair. The quality is horrible, not what I signed up for in my first wig experience. I cannot wear it, return it, so I am now without my own hair, the wig nor can I afford another wig. In calling the company I was greeted by a robotic agent that repeated the same ** statement it cannot be returned/exchanged. I am stuck with it.

I will never buy anything from them again, Had I seen these reviews prior to buying I would not have bothered horrible company. I will continue to blast this all-over social media, You tube, and anywhere I can review this company. Disgusting. I got charged for elite without asking signing up. Had to cancel it and wait for a check for a refund. BBB is next.