Paula Young Wigs Reviews

Paula Young presents wigs as inexpensive via promotions. "Try the wig, return, no problem" - except USPS $$$ to return & restocking fees $$$ take back more $$$. Use local salons instead. Save $$$. Plus wigs are very slippery, shiny and really far looking compared to photos and colors do not match their palettes shown. Really an awful experience for an elderly person on a fixed income. Returned for one and gave her $$$ from my own pocket to make up her loss to Paula Young promotion she believed.

I've bought many styles and tried hard to justify spending any money with this fraud company, but they are by far, the absolute worst wigs on the market, so now I will say it plainly. BUYER BEWARE! :-( I have wigs going back over 40 years from other brands, and I have wigs from Amazon and Walmart dot com for $20.00 bucks, and those are all far better made, BETTER FIT, better design, better lasting, more comfortable, than anything out of the factory-seconds that PaulaYoung is selling as first quality with wig caps that are the most atrociously bad fitting wig cap fit on earth, with wigs that shed like a sick dying dog, and large noticeable bald spots in the cheap flimsy thinning design.

I was happy to find wigs that looked good on the website. I ordered 2, Tabitha. The quality is definitely not good. I can't brush through the top layer. I look like I'm wearing a wig made of dead squirrels.

Terrible company to deal with. I’ve been contacting them for over 16 months trying to get them to stop sending catalogs to my sister who passed away. Very annoying that they keep sending catalogs, it’s a hurtful reminder of her passing every time a stupid catalog comes in mail. If they can’t remove a name from their mailing list I feel sorry for anyone who has to work with them in any other aspect. Would give no stars if I could.

It is nearly impossible to return a wig to Paula Young. By the time you pay the fees, restocking and shipping it often amounts to more than the wigs are worth. I will no longer do business with Paula Young.

I just returned the two wigs I purchased from Paula Young. The quality was poor, the hair looked fake, the hair was thin and the color was awful (not what was pictured). To top it off (no pun intended) there is a $20 per item restocking fee-which is probably where Paula Young makes its profits since their product is so unacceptable. I wouldn't wear either of my purchases at Halloween. The rating system provided here does not go low enough to truly express my review of this company. - ****** is about right.

I tried to place an order for 4 wigs. The girl taking my order must have just started working there. I can' t remember how long it was taking for the order to be placed. I was on and off on hold several times. She stated she couldn't give me any discounts because I had picked Paula's choices. Ok. But I was to get a discount as a first time buyer. Well That didn't happen either. Ok just place the order. Now she changes the prices. No look on the page see the prices. That didn't matter either. So I never placed the order. Terrible company to work with.

Tried to cancel my order of 3 wigs that they charged me more than the actual bill they emailed me. Customer service hung up on me. Don't contact them through email because it comes back. I was supposed to be contacted by customer service on overbilling in 24 to 48 hours, no call or email. The wigs are okay for cheap wigs. I can handle some of that. But being hung up on and overbilling and ignoring the situation screams scamming.

I should have read these reviews first. The wig I ordered did not look like the one in the picture. It was not curly like the pic. It is very poorly made. When trying to get a refund, I have to pay shipping again. $18.00 for shipping and handling to ship it the first time. Then to ship back would have been $12.00. They don't refund either shipping. So I would be out $30.00. Ridiculous. So I'm donating it. I should have known better than to order directly from them. Should have stuck with Amazon. My shipping is always free and I can return things and get full refund. Do not order from this company.

I've purchased and worn Paula Young wigs for 5 years, and in the beginning they were made well and a wig lasted for up to a year with good care. In the last two years they've become poor quality wigs, thin hair on brand new wigs and the wigs lose their hair quickly... and they don't always fit the same. Even though they are tagged as large size they have been too small. Obviously the employees that put these wigs together do not have creative quality in mind, just mass production. I'm very disappointed in this company and will look to a reputable wig business with great reviews.