Paula Young Wigs

Over 20 years with them, and this company continues to go downhill. Wigs are of inconsistent quality, customers service is indifferent at best. Ads... Read the fine print. They have zero customer loyalty. I only purchase new wigs that are rated at 3.7 or more. Product takes forever to get to you, so if you have to return, you need to do it pretty much the same day. If you are 1 hour late, they charge you a restocking fee. They are, unfortunately, the lowest price, so I guess you get what you pay for, like shopping at WalMart.

I have been wearing Paula Young and other brands of wigs for years, by choice. The last two wigs I have ordered from Paula Young look absolutely nothing like pictured, specifically Carter and Lauren. I am so disappointed in this false advertising. I am tired of ordering and just putting the wigs on the shelf in my closet or donating them to charity. The Pictures of the wigs look nothing like what I received. I feel this is false and deceptive advertising And I can prove it. I am requesting a response from Paula Young. I have called numerous times but nobody seems to respond. Something needs to be done to stop them from this false advertising.

On August 21st, I placed an order with Paula Young Wigs. The customer service replied to me about being able to expedite a drop ship order. After not receiving the order on the expedited date I called customer service, they explained I should have never been told the merchandise was available for expediting. They credited me the amount for expedited delivery. At that time, I informed them I wanted to cancel the order. We were moving across country at the end of the following week. They notified me they would submit a cancellation to the manufacturer and it would take two to three days to confirm the cancellation.

Visited Paula Young Outlet in Bridgewater, MA. We were recommended by Dana-Farber. We were hoping for a pleasant experience but “IT WAS NOT”! We walked in the door and were greeted with a “FINGER POINTING TO A DOOR” and unwilling to answer our question then continued on with their conversation and then she said “STILL POINTING HER FINGER AND SAID THE DOOR IS OVER THERE” with nasty undertones in her voice! (That’s the information desk that is provided by your company). So now we have gone into the store and the employee says “DIDN'T YOU READ THE SIGN.” “We don’t allow pocketbooks in the store.”

I ordered the Victoria wig and have been getting wigs and supplies from Paula Young for about 5 years. This wig, after wearing it about 5-6 times starting getting corkscrew strands (like a scouring pad) along the very top and around the front. I called customer service and was told that because I had removed the tags, they could not take the wig back or replace it. I told the girl that tags have to be removed or you can't wear the wig, but that didn't matter. There was nothing that they would do. When I had first called I went to the order prompt and they had my account listed and the items that were sent to me, so it's not like there is no proof that the wig was purchased, and that it was very recent. I finally requested to be taken off from all correspondence (catalogs, email, etc) and this person was fine about it.

It was for my 91 year old mother. The rep told me it was clearance and since I ordered online it was final, even though I chose dark brown and they delivered a blond wig to me. They have poor customer service.

I ordered a curled up wrap to help make my hair look fuller as I am ill and losing vast amounts suddenly. The actual product was $8.99 with a process and handling fee of $5.99 which totaled $14.98. I received it and the color was not salt and pepper, it was very black with a few strands of white mixed in. The quality and look was very fake and I immediately returned it the very next day. I was shocked when I received a message only an hour ago that they credited my account $1.00. I understand that shipping and handling was deducted which would have meant that I would get back the price of $8.99,

I received an email stating "$10 OFF PLUS FREE SHIPPING PURCHASES OF $49 OR MORE. USE CODE 902450 SHOP NOW." When I was not getting the free shipping when I ordered the Ryan wig, which was $49, via the website. I called Customer Service. I had a very difficult time understand the agent. But I did finally get to understand that the free shipping was for purchases of $49, but the $10 off, brought it to $39.00. I said it doesn't stipulate in the offer that the free shipping is based upon the purchase price before or after the $10 off, therefore, please apply the free shipping. Mind you, I also order wig clips for an additional $6.00. So now I am arguing with the agent over $4.00! I asked to speak to a supervisor.

I returned a wig I purchased on 6-18-18. Name of the wig is Flirty. I gave this to my mail lady who picked it up from my home. Now I call to see if they have received the wig back for an exchange and they tell me they have not received it. It has now been over a month since it was returned. I have called numerous times to check on the status of the return. After calling I am now told that I have no option but to lose the money I paid for the wig because I did not return it to the post office and get a tracking number.

I bought 2 wigs on Paula Young website and their website allowed me to put a US shipping address. After some days, I received an email telling me that they could not accept the US address because I have an international credit card. So, why did their website allow me to buy it and put the US shipping address? Their website is clearly inadequate for international customers!!!

Wig A3416 Geneva, color 2726 $57.98 - I received the wig on 7-18-18. I had not ordered wigs from Paula Young for many years, I was always satisfied with my previous wigs. I am older now so ordered the same named wig in a lighter color #2726-8. This wig is poorly made and has more hair on one side than the other. The texture of the hair is totally different and looks "wig". Hair stands on end and is impossible to style. I want to look natural as I have loss of hair from chemo. I feel you must have changed wigmakers as this is nowhere near the quality of my other Paula Young wigs. I will not be ordering from you again!!! Will also let my friends at the hospital know about this.

When I called to return the wig today that I had purchased for my 98 year old aunt's birthday, Shane was so rude and they sound like robots, as their apology is so canned it is ridiculous. We are real people out here, trying to help people that do not have a lot of hair and PAULA YOUNG'S company takes advantage of us. I am returning the wig I ordered as it was too much hair for my aunt and they could care less that I have to get it there overnight, or they will charge me another $20! It does not matter that I did not receive it until the 22nd of June... or that I had to travel to another city to give it to her, they are saying they have to have it tomorrow or ELSE! Please do not be fooled by them and do not do business with them! I am disputing the order immediately!

I ordered an item from the clearance section. When it arrived, I tried it on and didn't like it. I returned it the next day. Few days later I received a postcard telling me that the item (jumpsuit) has been "donated to charity on my behalf". I called and asked why they sent me such a post card, I was told to read the center page of their catalog where the policy is written. I went back to the catalog and could not find this so called policy. I have called three different times asking for my jumpsuit back and each time the manager tells me they will not send it back.

I ordered a $68.98 4 pc hair extension and when received was wrong color and length too long. I sent it back and they refused to refund me because the box was torn which happened when opening it. The item itself was undamaged and unworn and still attached in the box. I think this is pathetic and highway robbery. They would not offer store credit either. They just want to keep your money and don't care at all about customer service. I told them I would be filing a complaint and telling everyone I know not to order from them because everything on their website is a lie and fraudulent!!!

As if the expense of having cancer isn't high enough, these people take advantage. I ordered a wig that was too dark and not quite the look for me. I had to return it. I paid the return postage and the Paula Young people charged me $33.32 for sending it back. Restocking fee. The wig I ordered was drop shipped from the manufacturer. Shame on you for taking advantage of people going through this horrible disease. I will make sure I pass you on as a place to avoid.

I went onto the Paula Young Wigs site directly. If you signed up for emails, they gave you a 10% off code to use with your purchase. I did and I got my code but try as many times as I could before getting totally frustrated, it did not work. I sent them an email and got the auto response that someone would contact me. Well, I found the same wig at a different wig site (they sold Paula Young Wigs along with others) and it was cheaper because they charged less for shipping. When I emailed Paula Young to tell them that and the fact that I could not get the 10% off to work and to please unsubscribe me, all I got back was "you can hit the unsubscribe at the bottom of this email." They never addressed the issue of the 10% off. No, it wasn't much money, but it was the principle. SO DON'T BUY DIRECTLY FROM THEM BEFORE YOU GOOGLE THE SAME WIG AND SEE YOU CAN GET IT CHEAPER ELSEWHERE!

I purchase a hairpiece which was advertised as having clips. It did not. I paid shipping to review the product and was told I would not be charged the return fee. But I was charged and they refuse to refund.

Wig 1 A3025 Braided Headband with hair 10 Product, $29.99 $9.99 P&H = $39.98 Paid. Item returned 3/19/2018 and verified received by P Y. Have been calling since 4/3/2018 to verify that instructions on receipt were followed. I have called 4/16, 4/23, 4/30, 5/1. Told refund check in the mail. It is now 5/11/2018 and I have not received the check. One star for the customer service staff that answer the phones, they are polite and yes me to death but nothing is done. Ms. **, Amanda and numerous others. Wig did not fit comfortably, followed instructions for measurements. Color was not good and texture was too hard. Oh so disappointed with how the Paula Young operates.

Ordered 2 wigs on 3/17/18. After modeling for family, returned for exchange. Called their 1-800-364-9060 line to ensure exchange possible. Completed the form and returned for exchange. Called 4/16/10 to inquire about status of exchange. The representative, who was quite rude, explained my returned arrived the day before. ABSURD that the USPS took 4 weeks to deliver. I would be receiving an email in 5-7 days confirming shipping. Indeed, received invoice with no refund. Paula Young charged full price for 2 new wigs - no exchange. I have completed the 'contact' form. However, based upon the reviews on this website, I doubt I will ever hear from them. I am appalled at their lack of customer service. There are too many other companies available to put up with this. Boycott this company!!!

Have purchased many wigs and have through the years been mostly satisfied except for fine print and customer service!! Always purchase clearance because I don't have a lot of money. Just recently a wig I tried to purchase kept coming up for more than advertised in catalog. Called customer service and remembered that the people they have working there are not nice and always snippy. Also, she had me check the catalog and having stopped purchasing from them for a long time, I remembered why I stopped! There is always fine print and exceptions to everything they advertise. You can NEVER get an extra discount and the advertised Free Shipping because they won't take 2 coupon codes.

I placed an order on Sunday. I looked at my bank account and seen I was charged on Sunday and then again on Tuesday. I called the company billing department and was told that is how they do business and I would have one charge dropped off in "a couple of days". Nowhere did I ever see anything stating I would be charged twice. The billing department was not very helpful and was actually rude. I will NEVER order from them again.

This company is horrible. I ordered one wig two months ago. Got it. It did not fit. So I asked to exchange it for another size. Five weeks later, they charged my bank account twice for the wig. Two days after double charging me, I received a PARTIAL credit for the wig I returned. So now I have no wig, and at one point, three debts from my bank account. Thanks to PYW, I now owe $68 in overdraft fees to my bank.

I ordered 2 wigs, 1 was OK in size, the other not, even though both were average size. I sent the too-small wig back in a week and have yet to hear. Their automated system says there are no refunds and I wait on line for 15 minutes listening to a recording and finally someone comes on line from Customer Service. She said I would have to check with the post office. I told her I can't do that since I used the Paula Young preprinted return label. She then immediately said, "Oh, I see, your item was received today at 8:15 am. You should receive your refund in 5 to 10 days." I shipped it several weeks prior so, is it just that they have a very poor processing process? I will never use this company again and will make sure all my contacts know how horrible this company is at customer service.

I am awaiting a response from this company since 2014. Since this timeframe, my mother has passed away so she won't be needing the wig anymore. A company response would have been appreciated, so obviously, either this company does not value its customers or they just don't care. Either way, it's rude and it's been 4 years with NO response. Sad really.

Ordered MED AUBURN. It was extremely dark. The colors are nothing like the color they state they are... so I returned it to get a lighter color. Thought they allowed one free exchange... which made sense since their colors are so falsely named. No. It was only for drop ship orders. So they charged an extra $7.99 because THEIR COLOR NAMES DO NOT MATCH THE DYE COLORS OF MOST BEAUTY SHOPS AND HAIR DYE PACKAGES. With the studio lighting... their colors are not looking true. Folks... do you want to spend $8 each time... trying to figure out their colors. Stay far away from this company.

Have ordered twice from them. I was not satisfied and sent wigs back. Neither time did I get a refund. They said they gave them to nursing homes and I didn’t get a refund. First I ordered I thought, "Well maybe I was too late sending back" but second time I was sure and sent back same week I received but they said same thing.

I ordered some clip-in hair extensions that turned out to be too yellow for my taste. I was well aware of their strict return policy so the day I received them I e-mailed customer service for return authorization & label. I didn’t hear anything for five days & e-mailed them again... still nothing. I sent another e-mailed stating that I’d been waiting since ** date for a response.

I ordered a clearance wig. No mention they were not to be returned. It was poor quality and looked so fake. I returned it with their printed label and received a card. They donated it & I got NO credit. I then ordered again on an expensive one and it was not good. I got part of a refund. They have charged me $14.95 a month for three months and couldn’t get it cancelled for a free shipping charge. I won’t be buying from them & would like a refund on their Platinum Plus for three months.

On January 2, 2018 I ordered a couple wigs and some accessories. I returned the wigs and one of the accessories on January 16th, using their pre-printed return label. For over a month I heard nothing from them, so sent an email. They said they would check on it. After several other emails and no refund, I called on March 30th. Lady said they received it January 21st and would put in for the refund, should have it by April 4th, no money yet. After another phone call April 6th, she said it would be another few days. I am not happy with their business practices. Would never do business with them again.

I am ashamed to live in New England when the girls working at the outlet store are rude and not organized. I do not know WHO is running Paula Young, but they are not doing a good job, especially with both store and online customer service. I have had terrible experiences especially at the store. It's a shame because they do have a decent product for the price. Your customer service can only be as good as your supervisors so I hope they are reading these complaints and taking them seriously!