About Paula Young Wigs
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Hairpiece ordered 10 July. Card charged 10 July. They say shipped 13 July, but their tracking says product never delivered to USPS. Called twice and wrote twice. Requiring me to call back after 14 days. Arrogant. Rude. No responsibility for their own system. Find another supplier. We have been (past tense) customers for almost 10 years, but something has changed, and not for the better.
I received a catalog with large lettering FREE SHIPPING + FREE COLOR UPGRADE so I went online to place an order only to find out that I had to spend $59 to get free shipping which was in minuscule print at the bottom of the second page. This company also deducts a second shipping charge if you return the wig. I like some of the wigs I've ordered from them but much prefer Wigs.com. They don't try to hoodoo you and they offer a return mailing label and only deduct $7 from your return product.
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I purchased a wig, and it was awful even though the photos looked great on their website. I called several times to return the item in the evening however I was unable to articulate my point I guess and decided to call today during the day. The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself. I have no idea who or why she was given that title.
Supervisor Donna did not like the way that I was describing why I wanted to return the item and actually stated that I am not using the right adjectives to describe my dislikes. I promise.
The wig was $126.00 + Tax, plus Covid Charge. Now they are asking me pay for the return which is approximately $15.00 to mail it back and they will charge me 20% restoking fee? Of $25.00. I will lose $40.00 to return an item that I could have purchased on Ebay (same exact maker and style) for $108.00. I am very concerned about reading all the other reviews that I might be being charged a monthly fee without my knowledge. Before you purchase from them copy & paste the item name/make and you will find same item on Ebay for less, no covid charge, free shipping and free returns and much better service. Shame on me for thinking that Paula Young would be reputable Business. Tip for consumers: Use Ebay instead since you will find the same item for much less and free shipping, no covid fees, no restocking fees.
Read the find print. My mom was upset to lose her hair after cancer treatments. We went on site. Used a discount code to get a head cover for wig and headband to help keep in place. Received product. Just found out my mom has been getting monthly bills to be a member. Member of what? A discount? Why would anyone need membership and get nothing in return? It’s not like a monthly shipment of anything useful. I think this is just a company preying on vulnerable people and families who are receiving chemotherapy and can barely keep up with their treatments and bills to notice they have signed up for a useless membership.
Dear Ms. Melissa,
Thank you for contacting us. When the order was placed over our website the offer for the Platinum Plus membership of $16.95 a monthly was selected by customer. To cancel this monthly charge you would need to contact their customer service department at 888-734-7441. We apologize for any inconvenience that this may have caused. Sincerely, Paula Young Customer Service
On Jan 2022 I ordered Brussels wig. It was defective, hair fibers were not attached in two places. Customer service said they would review it when I returned. They would decide if they would refund me. On 4/25/22 I ordered the same wig. I started wearing it in 5/5/22. Yesterday, 5/20/22, I noticed the fibers were becoming detached. I will contact Paula Young Customer Service, but know there will not be a resolution. Therefore, I am contacting you. They need to take this product off the market since it is very poorly made. I have been a long time customer of PY but I don't feel like throwing my $ down the drain. Thank you. Lenora (Lynn)
Dear Ms. Lynn,
Thank you for contacting us. Again we do apologize for the inconvenience this may have caused you. Please return the current Brussels wig back to us along with a detailed note that includes your care process and if you where around heat. Also, please use RA # 0598077 and make sure an exchange or refund is provided in the note as well. Our Returns Department will inspect/ make an exchange if one is granted.
Paula Young Customer Service
Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!
I ordered a different wig on May 29th which said delivered but I have not received it. Was told to call USPS and if I didn’t get it to call back on the 17th!! The CS rep was very rude and didn’t know much. I had to hang up after 45 minutes!! Their wigs are never defective according to them, even if they don’t even look like they’re supposed to be as in photo! A ripoff!! Never buying from them again. Will look for another place to buy my wigs! Shameful. Reviews have been deleted too. I wonder why???
Thank you for contacting us. We do apologize for your experience with our company. Our Returns Department has to inspect the item once received. The return label will be waived upon inspection. If deemed defective, the smart label fee will be waived. We can send out the same wig for the same price you paid originally. Can you please provide us with the order number or the customer number for further assistance? Again, we do apologize for the inconvenience this may have caused you
I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.
When I received the wig and liners it was not the wig I had ordered, but another style so I immediately returned both for a full refund (well within the amount of time allowed). I had missed the fine print that liners were not refundable So not only did I lose the money I paid for them, I also no longer have the product, they will not send back to me unless I pay the $14.99 for shipping plus another nonrefundable covid fee plus taxes again all this for a $3.00 item 0r 5.00 if I don't get the sale price I initially paid. I ( believe this is called theft)
I also did not even get the full amount for the wig purchase. I was charged for shipping which I accepted but also charged for covid delivery, and taxes. There was nothing on the web cute that stated the covid fee was not refundable. So instead of a full refund of 112. - 9.95 in shipping which the refund should have been 102.20; I received $97.04 not even the amount the wig cost me., which was $99.99.
I offer this advice DO NOT order from Paula Young they will not give you a full refund they seem to find ways to keep as much as they can, and they make millions on the customers who return items and request a refund. I am very unhappy with them, I feel like I got screwed and I really advise potentials to read the fine fine print or go to another site, which I had read reviews prior to ordering but they do have reviews going both ways- so I wonder if some of those reviews are false and made by the company themselves. Buyer Beware.
Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.
1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.
3. I emailed about the charge, had to send them the code I used for free shipping, and after several emails, the shipping fees were refunded. 4. I foolishly placed a second order before the first arrived, it was a good sale, and there was a free shipping for orders over $59 with the use of a coupon code. I hoped it would be a positive experience this time. Once again, I was shown the amount for the products with taxes and free shipping, only to be billed for a higher amount due to the added $12.99 for my 'free shipping' with my coupon code. I had to send 3 emails and call to get the refund for shipping.
5. When I called for the second refund, I asked to cancel the order, I had not been given any information about shipping, assumed my products had not yet been pulled, only to be told it would be arriving that day, and given the tracking number. Paula Young still has not sent any tracking information and no details are on the website, an ongoing issue, not rooted in their switch from FedEx to Pitney Bowes + USPS. 6. It is now 2/19/22, the last day they have to deliver is 2/20/22, but I will not get my delivery on a Sunday. Nobody knows when it will arrive, I can file a lost package claim on Monday if it does not arrive, which is beyond aggravating.
7. The quality of my first two wigs is awful, which I did not know when I placed the second order, and I could not be more disappointedly unimpressed. There are little hairs standing up all over Aria, the wefts are very visible, and no amount of working with it will cover them up. I ordered powdered root cover to attempt to hide the wefts and had to use so much the bottom of the container is already showing. Due to the reviews about the month+ long return process, I decided it is not worth the hassle, but I will send the second order back if the quality is poor a second time. Bottom line, the business practices of this company are dishonest, the fact they cannot bill correctly and it is an ongoing issue, is indicative of serious issues. 100% of my orders were charged for free shipping and countless others have been too. The quality is severely lacking.
I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping (which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn’t hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!
I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere (never did work). The order never did show up in my Order History on their website (I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.
Paula Young Wigs author review by ConsumerAffairs Research Team
Headquartered in Massachusettes and founded in 1978, Paula Young Wigs is an online women’s discount wig shop. It offers a wide selection of synthetic and human hair wigs, hair pieces, wiglets, wig accessories and head coverings. Customers can purchase wigs online or by catalog.
Discount prices: Paula Young Wigs specializes in discount wigs and hairpieces and most of its prices are substantially lower than many of its competitors. It also offers frequent sales, clearance deals and other promotions to ensure the prices stay low.
150 percent price guarantee: Paula Young offers a price match guarantee of 150 percent of the price difference if you find the exact same product advertised on a competitor’s website for a lower price. If you find the same product cheaper elsewhere within seven days of your purchase, email a link to the product page to Paula Young customer service.
Free shipping: Any order made at Paula Young’s website totaling $59 or more before taxes will ship free to anywhere in the continental United States. Customers can purchase expedited shipping for an additional cost.
Direct manufacture: Paula Young offers many brands on its website, including name brands and exclusive Paula Young brands. It manufactures all of its own branded wigs directly, which allows it to offer lower prices and a unique selection of wigs you can’t find elsewhere.
Free one-time exchange: Selecting a wig online can be difficult, so Paula Young offers customers a free, one-time exchange within 21 days of the original ship date of your wig. Paula Young will even pay for return shipping. You will need to use the website to fill out an Exchange Authorization Form before returning your wig for exchange.
Paula Young Wigs Company Information
- Company Name:
- Paula Young Wigs
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