Paula Young Wigs Reviews

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About Paula Young Wigs

Pros
  • Good quality wigs available
  • Variety of styles and colors
  • Affordable pricing options
Cons
  • Poor customer service interactions
  • Issues with order fulfillment

Paula Young Wigs Reviews

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    Page 2 Reviews 40 - 70
    Contract & TermsSales & MarketingPricePunctuality & Speed

    Reviewed Jan. 24, 2024

    Purchased 2 wigs and had to return them. I ordered another wig which I have already received and waiting for acknowledgment that my return has been received. I reviewed the packing list and the order total was $85.74 and the cost of the wig was $59.99. They added a $1.95 fee for staging (?) and $3.99 for staging (?) with sales tax ($5.82) and shipping/handling ($13.99). I will never order from this company again!

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    Sales & MarketingPriceRefunds & Payouts

    Reviewed Nov. 19, 2023

    Paula Young advertises free shipping and returns. However, they only returned 2/3 of the money I spent on a full wig because they charge for all manner of handling and shipping costs. For a $90 wig I purchased and returned, I was reimbursed $68. I'll never do any business with them again.

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    Customer ServiceSales & MarketingPriceBillingRatesCommunication

    Reviewed Nov. 18, 2023

    I purchased a wig from Paula Young with a 30% off coupon and free shipping. The total was $213.29. Before the hairpiece came, Paula Young Co. withdrew $300.88. I called the company and they said that the wig I purchased was not subject to a 30% discount so they took the 30% away from my order and charged me a total of $300.88 which was tax included. They NEVER notified me of this error or change. I have a receipt from my initial purchase and I feel they should honor the price I agreed to. I never would have bought the wig at their regular price. Thank goodness I had the money in my account or payments I made to others may have bounced and I would have been charged a service fee. They will not budge on the price at all. I returned the wig which they can keep and I will NEVER buy another wig from them again. This should be illegal and very poor customer service.

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    Customer ServiceSales & MarketingPriceStaffBilling

    Reviewed Nov. 7, 2023

    I ordered a wig. I called the company asking how I could work with them to make the wig look better. The woman had a heavy Asian accent and was hard to understand. Her attitude was clear: she didn't care. Since then Paula Young keeps adding on more charges to my credit card, in small amounts. What a scam!!

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    Customer ServiceContract & TermsSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Sept. 16, 2023

    I purchased two styles of wiglets. My hairdresser recommended one of the styles, however, she said the hair was so sparse that I should order two and she would try to "weave" them together. I returned them and was charged $10 for the return and $1 for ?????. The second order was for two of the "delicate touch", but they sent the wrong color-their error. After speaking with two "customer service" reps, I finally was linked to a supervisor who asked that I return them and she would send out the correct color with no return fee for the previous two. As of today, not only did they charge $10 return fee, plus $1 for ????, but did not credit me the amount I paid for them. So....I have paid $145.67 for two wiglets that were advertised to be $119.98. Besides the fact that the wiglets have hardly any hair in them (I never put either on my head), I am out $25.59 for what? I guess the old adage: "You get what you pay for" (cheap equals cheap) is true. Never again!

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingTransparency

    Reviewed Sept. 15, 2023

    I returned 2 wigs because they were not as expected and just did not look good on me. I returned the items (Meryl and Harlow wigs) on 8/31/23 using their return label for which I paid extra and will be deducted from my refund. They received the items on 9/11/23. They have a policy of giving you the refund, but you have to wait 7 to 10 business days to get the refund according to their Customer Service Rep. It's surprising to me that it should take so long to get a refund. On the back of their packing slip, which you get in the box with the wigs, it clearly states that it takes them 3 business days to process a refund or exchange. This means that I should have gotten a refund by now as it has been 4 business days (9/15/23). However, I was told by Customer Service when I called, that I will have to wait until 9/26/23 to get the refund. This means that they do not follow their own procedure on returns.

    You have to pay them immediately when you buy their product but have to wait what seems to me to be a very long time to get a refund and totally different from what it states on the back of their packing slip!!!! I think they should have a better system in place, being a very large company, to get you a refund more promptly and to also follow their own policy on returns and exchanges!!! I am very unhappy with Paula Young's service, not to mention they add on a charge of $1.95 which they call a "staging fee". There is no explanation as to why they add this charge to your bill.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffBillingRates

    Reviewed Aug. 24, 2023

    I've been a customer of Paula Young wigs for 22+ years. Since then, wigs I ordered, different styles and colors: absolutely no problem! Tired of wearing a basic cap I wanted a full monofilament top wig, because it can be parted anywhere you want it, and it would look real. When "Heart of Gold" wigs with a full monofilament top was shown in the catalog, I was thrilled! Now, I know every wig is cut and styled before each photo. As said before, never was disappointed. I ordered ALLURING. Loved it, but in no way did it resemble the photo. I had to trim the bangs, which I knew how to do.

    After a couple of weeks I decided the blonde wasn't for me. Couldn't return because tags were cut off. No problem, donated it. I then purchased COMFORT. The bob style with bangs was perfect. The photo in the catalog showed the sides to be just a bit below the chin. When received, the sides were almost to the bottom of my neck. I kept the tags on but HUNTED for a wig stylist near me. There were none, so back it went. I then ordered JEWEL. I loved the beachy waves, no bangs, but that was okay. When I tried to move the part, the "full" monofilament top was practically bald. VERY little hair. I called customer care and was told to send it back. The tags were still there, but I told the woman I spoke with what was wrong with it. I didn't want it to get sent to someone else. I said that whoever is in quality control, to ensure that each wig, before packed, was in perfect condition, needed to find a new job.

    I then ordered ALLURING again, in 10/26 Buttered Toast. In the meantime I found a woman who cuts and styles wigs, and has done so for over 15 years. She was TWO HOURS away, but I was determined. She cut and styled it as best she could, all the while looking at the photo. She told me that there were very many 1/2 inch hairs sticking up on top of the wig. She had to make a part way over to the side, staying within the monofilament top, to cover the hairs. She cut the bangs, but couldn't style it like the photo. She didn't want to cut more off, and get too close to the cap. It did, however, look very pretty. She told me that the wig wasn't made well at all, and that within two months I had better order another one. She was right.

    After two weeks, and not even wearing it every day, I would wear my MEG wig. The strands on ALLURING were getting kinky and frizzy. I always kept it on the stand, didn't wash it as I only wore it maybe 8 days, and never went near any type of heat: barbeque, stove, oven, not even near the bathroom. I have always used Paula Young shampoo, conditioner, styling gel and hairspray. Always. The ratty strands of hair on my new wig were very noticeable. I went back to wearing my MEG, which was 15 years old and looked as good as when I bought it!

    I emailed customer service and requested the email for customer care, as it might be different. I received an email back from customer service and they insisted that it could be hot weather (huh? I live in the South and the hot weather never affected any of the wigs I had) or, I HAD to have gotten too close to a heat source. It took me 45 minutes to compose my email, detailing every single problem I'd had with COMFORT, JEWEL AND NOW MY SECOND ALLURING. Realizing I was dealing with dummies who either didn't read what I wrote, or couldn't comprehend it, I decided to call customer care. But, I received the catalog for deferred billing until November. Being on Social Insecurity, a couple of months would give me time to save.

    I thought I would order SPARKLE. I thought that maybe with this style, even if it was longer than showed, I might have some good luck. Monofilament top wigs at other wig companies cost over $350. I called customer care and was told that I must have been too close to heat, and constant wearing (I told the woman I didn't wear it every day, but sporadically for maybe 8 days) would cause the wig to go ratty. And she said, "anyway, wigs only last 3-4 months". I asked if she could explain how the Meg, that's 15 years old, looked like new. She couldn't. I told her I would switch out with 2 Versa fiber wigs, JAMIE LYNN, 10 years old each, that still looked like new. She didn't understand how.

    I asked: different manufacturers? a lesser brand of Kanekalon fibers from a different overseas company? She said no. I asked if there was a policy that when a wig received is absolutely perfect in every way, and naturally you cut the tags off, but 2 weeks later looks like a rat's nest and totally unwearable, what then? Answer, well basically, tough. I'm smart enough to know, being a wig wearer for 22+ years, that if a wig worn for 8 days AND NOT 8 DAYS IN A ROW, goes haywire the manufacturer must be made aware of it. If I still had the wig, I tossed it, I would send it back. The lack of actually listening to what I was saying, and admitting something may be wrong in its construction, and getting the same answer ad nauseam, IT WILL BE A COLD DAY IN HELL BEFORE I PURCHASE ANYTHING FROM PAULA YOUNG!

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparency

    Reviewed Aug. 21, 2023

    Updated on 09/16/2023: Paula Young wigs is the worst company. I received a defective wig that the hair was falling out in globs. I have now sent both wigs I bought from them back. The company offered to accept them back. They have had them since 09/05. I have no money, no wigs. I can not afford to buy any other wigs from anywhere else. All they have done is told me to wait a few more days. Is two weeks not long enough? I am now going to BBB and will post reviews on Youtube so anyone that reads this will stay away from them. My husband has a huge clientele at his salon, many are wigs wearers. They will know this horror story as well.

    Original Review: I bought Sheer Elite Hand-Tied WhisperLite® Lace Front Wig by Couture Collection. This is my first wig but I did hours of research in wigs, up keep and maintenance prior to going down the wig road. I will say the color was pretty. The wig from day 1 is not just shedding. I am covered in hair every time I use a pick, wig brush or breathe near it. This wig has bald spots worse than my own hair. The quality is horrible, not what I signed up for in my first wig experience. I cannot wear it, return it, so I am now without my own hair, the wig nor can I afford another wig. In calling the company I was greeted by a robotic agent that repeated the same ** statement it cannot be returned/exchanged. I am stuck with it.

    I will never buy anything from them again, Had I seen these reviews prior to buying I would not have bothered horrible company. I will continue to blast this all-over social media, You tube, and anywhere I can review this company. Disgusting. I got charged for elite without asking signing up. Had to cancel it and wait for a check for a refund. BBB is next.

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    Customer ServiceRefunds & Payouts

    Reviewed Aug. 9, 2023

    After one month the bangs fell off of my $114.00 wig. Customer service said I should sew them back on. They would not agree to a refund or exchange. I asked to speak to a supervisor but after being on hold for 20 minutes I hung up. I will not buy from them again.

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    Customer ServicePriceStaff

    Reviewed Aug. 9, 2023

    Like other reviewers, I had the same issue of a recurring $16.95 fee on my charge card. I called the company - the woman answering was very professional - but she told me that I signed up for the membership, since I accepted a lower-cost shipping fee. I would have never done that - I was buying a wig for my sister who was having brain surgery, so it was a one-time purchase. I returned the wig (the surgeon spared most of her hair, so no need for it). Like the others have said, there are steep costs to returning these wigs - so make sure that you buy EXACTLY what you want, and watch your charge card's monthly statements for unexpected charges.

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    Contract & TermsSales & MarketingPrice

    Reviewed June 14, 2023

    Be careful when placing your order. They offer free shipping when ordering but if you need to return or exchange the items, they charge a shipping fee and a return fee for each item returned. I order all the time from this company; they should have been more accommodating when I recently requested to return 2 items (color did not match my hair). If I return the items, the discounts I received when I ordered them are decreased.

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    Billing

    Reviewed June 8, 2023

    Ordered a wig for my wife and they canceled the order because another person that used my address had a bill with them, this issue doesn't pertain to me so I can't order from them so they will never have another order from me or my friends.

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    PricePunctuality & Speed

    Reviewed May 23, 2023

    This is absolutely the worst wig I have ever received. The top is wirey and sticks straight up. The bangs are supposed to sweep to the side but stick straight out. The quality of the hair is hard and coarse. I could do nothing with it. Shipping took forever after tacking on another charge. Now have to pay $11 to ship it back. Not worth the hassle.

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    Customer ServiceRefunds & Payouts

    Reviewed March 24, 2023

    I’ve been a customer since I had chemo 12 years ago. Just noticed a monthly fee of 16.95 taken out of my checking account to Paula Young. This has been going on for months. After calling. I was told this is a “membership fee” that I never signed up up. I asked for it to be stopped and refunded. We’ll see. They just lost a good customer. How sneaky. Avoid this company.

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    PriceRefunds & PayoutsMaintenanceRates

    Reviewed March 21, 2023

    Wigs are good for the price but you get what you pay for. Lots of selection. They do a good job serving Canada. DO NOT to cut off any tags if you're not sure of your purchase. You won't be able to return it even if defective.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Feb. 15, 2023

    Took advantage of a "Special" ordered two wigs and paid for two wigs. Company sent me a confirmation for one wig claiming I "canceled" the second wig. I did not cancel anything. When I called the agents were difficult to understand with heavy accents and completely unprofessional and rude. Word to the wise--avoid "Special" promotions because they will cheat you. I'm disputing the charges so they're not getting away with highway robbery. Be very careful to screen-print your order and your confirmation of payment before you wait for their email to land. You'll need the info if you have to challenge the charges. They have never been a five-star company when it comes to customer service. They've only gotten worse. Buy from them with extreme caution. My rating? They earn less than one star.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Nov. 28, 2022

    Paula Young wigs are subpar. They do not come for weeks and months. The delivery is terrible. The customer service is even worse. They are very rude and very unhelpful. They charge your credit card more than what the wig cost and then it stays on your credit card pending forever until it drops off if it does. They start counting your 30 days as soon as you order. So by the time you get the wig, you're already going to pay a restocking fee because they plan it that way.

    The wigs are not as nice as the pictures. The delivery charge is extremely high if you ever receive the wig. I am still waiting on exchanges and refunds since October the 3rd 22. I recently ordered from wig.com and found out that I'm basically ordering from Paula Young. That's where the orders coming from so that means I won't be receiving it for another couple of months if at all. My advice is do not order from Paula Young. Order from wig outlet that gets the wigs to you within a week and refund you or exchanges within a week and customer service is excellent.

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    Customer ServiceTechStaff

    Reviewed Nov. 8, 2022

    My versa fiber wig would not curl. It is supposed to. I tried every iron I own and it just came out flat. I called for help and was given a suggestions (all that I had already tried). Was told, "Don’t know what to tell you." No concern at all. I thought this was a good company, but customer service was terrible. So was the wig.

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    Reviewed Oct. 17, 2022

    I want to return a wig because it is too gray. The return label has no numbers and is not USPS as I was told. I was denied the request to have a label sent. Today informed me that I need to send it on my own. Will not buy from them because of this misinformation.

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    Customer ServicePrice

    Reviewed July 25, 2022

    Hairpiece ordered 10 July. Card charged 10 July. They say shipped 13 July, but their tracking says product never delivered to USPS. Called twice and wrote twice. Requiring me to call back after 14 days. Arrogant. Rude. No responsibility for their own system. Find another supplier. We have been (past tense) customers for almost 10 years, but something has changed, and not for the better.

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    Price

    Reviewed July 20, 2022

    I received a catalog with large lettering FREE SHIPPING + FREE COLOR UPGRADE so I went online to place an order only to find out that I had to spend $59 to get free shipping which was in minuscule print at the bottom of the second page. This company also deducts a second shipping charge if you return the wig. I like some of the wigs I've ordered from them but much prefer Wigs.com. They don't try to hoodoo you and they offer a return mailing label and only deduct $7 from your return product.

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    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & Payouts

    Reviewed July 9, 2022

    I purchased a wig, and it was awful even though the photos looked great on their website. I called several times to return the item in the evening however I was unable to articulate my point I guess and decided to call today during the day. The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself. I have no idea who or why she was given that title.

    Supervisor Donna did not like the way that I was describing why I wanted to return the item and actually stated that I am not using the right adjectives to describe my dislikes. I promise.

    The wig was $126.00 + Tax, plus Covid Charge. Now they are asking me pay for the return which is approximately $15.00 to mail it back and they will charge me 20% restoking fee? Of $25.00. I will lose $40.00 to return an item that I could have purchased on Ebay (same exact maker and style) for $108.00. I am very concerned about reading all the other reviews that I might be being charged a monthly fee without my knowledge. Before you purchase from them copy & paste the item name/make and you will find same item on Ebay for less, no covid charge, free shipping and free returns and much better service. Shame on me for thinking that Paula Young would be reputable Business. Tip for consumers: Use Ebay instead since you will find the same item for much less and free shipping, no covid fees, no restocking fees.

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    CoverageSales & MarketingStaffBilling

    Reviewed June 7, 2022

    Read the find print. My mom was upset to lose her hair after cancer treatments. We went on site. Used a discount code to get a head cover for wig and headband to help keep in place. Received product. Just found out my mom has been getting monthly bills to be a member. Member of what? A discount? Why would anyone need membership and get nothing in return? It’s not like a monthly shipment of anything useful. I think this is just a company preying on vulnerable people and families who are receiving chemotherapy and can barely keep up with their treatments and bills to notice they have signed up for a useless membership.

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    Paula Young Wigs
    Response from Paula Young Wigs

    Dear Ms. Melissa,

    Thank you for contacting us. When the order was placed over our website the offer for the Platinum Plus membership of $16.95 a monthly was selected by customer. To cancel this monthly charge you would need to contact their customer service department at 888-734-7441. We apologize for any inconvenience that this may have caused. Sincerely, Paula Young Customer Service

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    Customer ServiceRefunds & PayoutsMaintenance

    Reviewed May 21, 2022

    On Jan 2022 I ordered Brussels wig. It was defective, hair fibers were not attached in two places. Customer service said they would review it when I returned. They would decide if they would refund me. On 4/25/22 I ordered the same wig. I started wearing it in 5/5/22. Yesterday, 5/20/22, I noticed the fibers were becoming detached. I will contact Paula Young Customer Service, but know there will not be a resolution. Therefore, I am contacting you. They need to take this product off the market since it is very poorly made. I have been a long time customer of PY but I don't feel like throwing my $ down the drain. Thank you. Lenora (Lynn)

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    Response from Paula Young Wigs

    Dear Ms. Lynn,

    Thank you for contacting us. Again we do apologize for the inconvenience this may have caused you. Please return the current Brussels wig back to us along with a detailed note that includes your care process and if you where around heat. Also, please use RA # 0598077 and make sure an exchange or refund is provided in the note as well. Our Returns Department will inspect/ make an exchange if one is granted.

    Sincerely,

    Paula Young Customer Service

    Customer ServicePriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed May 15, 2022

    Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!

    I ordered a different wig on May 29th which said delivered but I have not received it. Was told to call USPS and if I didn’t get it to call back on the 17th!! The CS rep was very rude and didn’t know much. I had to hang up after 45 minutes!! Their wigs are never defective according to them, even if they don’t even look like they’re supposed to be as in photo! A ripoff!! Never buying from them again. Will look for another place to buy my wigs! Shameful. Reviews have been deleted too. I wonder why???

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    Response from Paula Young Wigs

    Dear Customer,

    Thank you for contacting us. We do apologize for your experience with our company. Our Returns Department has to inspect the item once received. The return label will be waived upon inspection. If deemed defective, the smart label fee will be waived. We can send out the same wig for the same price you paid originally. Can you please provide us with the order number or the customer number for further assistance? Again, we do apologize for the inconvenience this may have caused you

    Customer ServiceContract & TermsSales & MarketingPriceRefunds & PayoutsRates

    Reviewed March 25, 2022

    I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.

    When I received the wig and liners it was not the wig I had ordered, but another style so I immediately returned both for a full refund (well within the amount of time allowed). I had missed the fine print that liners were not refundable So not only did I lose the money I paid for them, I also no longer have the product, they will not send back to me unless I pay the $14.99 for shipping plus another nonrefundable covid fee plus taxes again all this for a $3.00 item 0r 5.00 if I don't get the sale price I initially paid. I ( believe this is called theft)

    I also did not even get the full amount for the wig purchase. I was charged for shipping which I accepted but also charged for covid delivery, and taxes. There was nothing on the web cute that stated the covid fee was not refundable. So instead of a full refund of 112. - 9.95 in shipping which the refund should have been 102.20; I received $97.04 not even the amount the wig cost me., which was $99.99.

    I offer this advice DO NOT order from Paula Young they will not give you a full refund they seem to find ways to keep as much as they can, and they make millions on the customers who return items and request a refund. I am very unhappy with them, I feel like I got screwed and I really advise potentials to read the fine fine print or go to another site, which I had read reviews prior to ordering but they do have reviews going both ways- so I wonder if some of those reviews are false and made by the company themselves. Buyer Beware.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2022

    Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.

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    Customer ServiceCoverageSales & MarketingPriceOnline & AppRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed Feb. 19, 2022

    1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.

    3. I emailed about the charge, had to send them the code I used for free shipping, and after several emails, the shipping fees were refunded. 4. I foolishly placed a second order before the first arrived, it was a good sale, and there was a free shipping for orders over $59 with the use of a coupon code. I hoped it would be a positive experience this time. Once again, I was shown the amount for the products with taxes and free shipping, only to be billed for a higher amount due to the added $12.99 for my 'free shipping' with my coupon code. I had to send 3 emails and call to get the refund for shipping.

    5. When I called for the second refund, I asked to cancel the order, I had not been given any information about shipping, assumed my products had not yet been pulled, only to be told it would be arriving that day, and given the tracking number. Paula Young still has not sent any tracking information and no details are on the website, an ongoing issue, not rooted in their switch from FedEx to Pitney Bowes + USPS. 6. It is now 2/19/22, the last day they have to deliver is 2/20/22, but I will not get my delivery on a Sunday. Nobody knows when it will arrive, I can file a lost package claim on Monday if it does not arrive, which is beyond aggravating.

    7. The quality of my first two wigs is awful, which I did not know when I placed the second order, and I could not be more disappointedly unimpressed. There are little hairs standing up all over Aria, the wefts are very visible, and no amount of working with it will cover them up. I ordered powdered root cover to attempt to hide the wefts and had to use so much the bottom of the container is already showing. Due to the reviews about the month+ long return process, I decided it is not worth the hassle, but I will send the second order back if the quality is poor a second time. Bottom line, the business practices of this company are dishonest, the fact they cannot bill correctly and it is an ongoing issue, is indicative of serious issues. 100% of my orders were charged for free shipping and countless others have been too. The quality is severely lacking.

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    Deborah increased rating by 4 stars.
    Customer ServiceSales & MarketingOnline & App
    After a positive interaction with Paula Young Wigs, Deborah increased their star rating on Feb. 14, 2022.

    Updated review: Feb. 14, 2022

    I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping (which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn’t hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!

    Original Review: Feb. 5, 2022

    I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere (never did work). The order never did show up in my Order History on their website (I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

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    Reviewed Feb. 3, 2022

    I believe Paula Young & Pay Pal have some kind of racket going on: Paula Young is selling false advertisement. Promotion: wig 39.99 FREE SHIPPING NO MINIMUM. Add $5 for color change. I closed w/ visa debit card thru PayPal for $39.83. With message amt may change. (Next day the charge changed to $63.39.) Per, paula young: change of color voided promotion, added was a covid surcharge 1.95, ship $11.99 & tax $4.66. Paula young stated refund given thru pay pal. $38.75 on 1/20/22. Pay pal stated refund never received nor did PY respond to PayPal complaint. (writing separate complaint review on PP)

    While talking to PY agent- told me to call back & talk w/ finance tomorrow & hung up on me. Their book code order# ** Promo code #p717164 make no mention of the above nor is there a line for covid surcharge. DON'T WALK AWAY RUN!!! PAULA YOUNG IS not worth even one star. Read comments on Pay Pal. This company's SIDEKICK- I'm going to report to everyone I can think of!

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    Paula Young Wigs Company Information

    Company Name:
    Paula Young Wigs
    Website:
    www.paulayoung.com