Paula Young Wigs

Ordered a wig and it was the wrong one. The seller admitted to it being wrong but will not refund money!!!! I did not want a partial refund just a full refund or the correct item. They don't answer my concerns.

Paula Youngs staff and supervisors were very rude in the 3 Times that I called to verify they received the clip in hair piece I sent back because it didn't match my own hair! They received it 3 weeks ago! It doesn't take that long to issue a REFUND! People with cancer needing hair pieces don't deserve this treatment! I have a feeling I won't ever receive my money back! They deserve a 0 rating, not even a 1!!

This company has been terrible to me. I returned several wigs and after 2 months have not received a refund. They keep saying that they haven't got the returned items yet. I don't believe them. Beginning to think I need to report them and cancel my card. Very disappointed customer!!!

Ordered a wig and upon receiving it, I was stunned. It has a lot of wild long hair on top, but literally no hair for the sides. No matter how I tried to style it, I couldn’t do a thing with it. Called to get return instructions and customer service was very unpleasant . They also automatically charge a P Plus fee of $19.95. Have not received confirmation on my refund. I sincerely recommend not buying wigs from Paula Young.

Returned a wig for exchange with all details enclosed in box and they up and returned the same wig back to me and charged my credit card again. When calling them about their mistake, they said they could not rectify their mistake and I would have to do the same thing again by returning the wig for an exchange. The wig I sent back for exchange is A1136 14/88A#8 Shannon Blond (too long) $59.99 to exchange FOR WIG 14/26A#8 Sunkissed Blonde (Avg size) for $39.99 chin length lightly tossed beachy wave wig. My return number **. I want Paula Young to correct their mistake by their return department and give my money back.

I received the hair piece and was surprised at how much hair fell out just by shaking. The color was off as well. I sent the piece back for a refund. It has taken 10 days to process and Paula Young deducted a $16 "restocking fee". I had to pay Paula Young to take back their own product!! They received and added back to their inventory and I had the unfortunate pleasure of paying for their gain.. Never purchase from Paula Young.

I had never ordered from Paula Young, but I finally succumbed to her Email offering low prices for her Couture collection. I, in fact, got a little carried away when I saw wigs for $35.00 and great reviews. I ordered Two hand tied wigs, both around $100 and one basic cap. There is something wrong with the way her wigs sit on your head! I have a perfectly normal head, a tad on the small side, but both of these hand tied wigs have the ear pads in a very uncomfortable way, a little bit too close to the ear from the head. The only way it is comfortable is to pull the wig down low in the front, which looks ridiculous. They slide back because the caps is constructed poorly. The dimensions are totally off.

My mother’s last round of wig ordering from Paula Young left her feeling deceived. She was charged $56.36 for the $39.99 wig she ordered. Why the extra cost?? It seems the catalog which in bold letters in several places advertised free shipping had a disclaimer. This was written in small letters at the bottom of the page on red paper (hard to see!) stating free shipping only came with a $50.00 order. A little deceitful - shame on you Paula Young! Then there was the expected taxes. Lastly an approximate $3.00 charge was tacked on for service and protection. The gal I talked to could only tell me it was always added onto orders. And so I’m still left wondering what it is for. Therefore the $56.36 charge. Of course that amount of money won’t break the bank but my mother says she won’t order from Paula Young again.

Send wig back for refund. Never a email or response to my return. I have used this company before, never had any issues. Please check into this issue. Mailed back in their box & label for return. Thank you.

As far as the wigs, themselves (only purchased 1), they were nice, however, they signed me up for a Platinum plus membership without my knowledge or consent They were charging my credit card $14.99 a month. I called them and said I never signed up for this membership, and I certainly did not give permission to save my credit card number to use in the future. The girl was polite, but never gave an explanation, so I'm assuming this is common practice for them. She just told me the membership will be cancelled and I will be reimbursed. BEWARE of this company!