Paula Young Wigs
About Paula Young Wigs
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Paula Young Wigs Reviews
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Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!
I ordered a different wig on May 29th which said delivered but I have not received it. Was told to call USPS and if I didn’t get it to call back on the 17th!! The CS rep was very rude and didn’t know much. I had to hang up after 45 minutes!! Their wigs are never defective according to them, even if they don’t even look like they’re supposed to be as in photo! A ripoff!! Never buying from them again. Will look for another place to buy my wigs! Shameful. Reviews have been deleted too. I wonder why???
Thank you for contacting us. We do apologize for your experience with our company. Our Returns Department has to inspect the item once received. The return label will be waived upon inspection. If deemed defective, the smart label fee will be waived. We can send out the same wig for the same price you paid originally. Can you please provide us with the order number or the customer number for further assistance? Again, we do apologize for the inconvenience this may have caused you
I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.
When I received the wig and liners it was not the wig I had ordered, but another style so I immediately returned both for a full refund (well within the amount of time allowed). I had missed the fine print that liners were not refundable So not only did I lose the money I paid for them, I also no longer have the product, they will not send back to me unless I pay the $14.99 for shipping plus another nonrefundable covid fee plus taxes again all this for a $3.00 item 0r 5.00 if I don't get the sale price I initially paid. I ( believe this is called theft)
I also did not even get the full amount for the wig purchase. I was charged for shipping which I accepted but also charged for covid delivery, and taxes. There was nothing on the web cute that stated the covid fee was not refundable. So instead of a full refund of 112. - 9.95 in shipping which the refund should have been 102.20; I received $97.04 not even the amount the wig cost me., which was $99.99.
I offer this advice DO NOT order from Paula Young they will not give you a full refund they seem to find ways to keep as much as they can, and they make millions on the customers who return items and request a refund. I am very unhappy with them, I feel like I got screwed and I really advise potentials to read the fine fine print or go to another site, which I had read reviews prior to ordering but they do have reviews going both ways- so I wonder if some of those reviews are false and made by the company themselves. Buyer Beware.
Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.
1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.
3. I emailed about the charge, had to send them the code I used for free shipping, and after several emails, the shipping fees were refunded. 4. I foolishly placed a second order before the first arrived, it was a good sale, and there was a free shipping for orders over $59 with the use of a coupon code. I hoped it would be a positive experience this time. Once again, I was shown the amount for the products with taxes and free shipping, only to be billed for a higher amount due to the added $12.99 for my 'free shipping' with my coupon code. I had to send 3 emails and call to get the refund for shipping.
5. When I called for the second refund, I asked to cancel the order, I had not been given any information about shipping, assumed my products had not yet been pulled, only to be told it would be arriving that day, and given the tracking number. Paula Young still has not sent any tracking information and no details are on the website, an ongoing issue, not rooted in their switch from FedEx to Pitney Bowes + USPS. 6. It is now 2/19/22, the last day they have to deliver is 2/20/22, but I will not get my delivery on a Sunday. Nobody knows when it will arrive, I can file a lost package claim on Monday if it does not arrive, which is beyond aggravating.
7. The quality of my first two wigs is awful, which I did not know when I placed the second order, and I could not be more disappointedly unimpressed. There are little hairs standing up all over Aria, the wefts are very visible, and no amount of working with it will cover them up. I ordered powdered root cover to attempt to hide the wefts and had to use so much the bottom of the container is already showing. Due to the reviews about the month+ long return process, I decided it is not worth the hassle, but I will send the second order back if the quality is poor a second time. Bottom line, the business practices of this company are dishonest, the fact they cannot bill correctly and it is an ongoing issue, is indicative of serious issues. 100% of my orders were charged for free shipping and countless others have been too. The quality is severely lacking.
I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping (which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn’t hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!
I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere (never did work). The order never did show up in my Order History on their website (I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.
I believe Paula Young & Pay Pal have some kind of racket going on: Paula Young is selling false advertisement. Promotion: wig 39.99 FREE SHIPPING NO MINIMUM. Add $5 for color change. I closed w/ visa debit card thru PayPal for $39.83. With message amt may change. (Next day the charge changed to $63.39.) Per, paula young: change of color voided promotion, added was a covid surcharge 1.95, ship $11.99 & tax $4.66. Paula young stated refund given thru pay pal. $38.75 on 1/20/22. Pay pal stated refund never received nor did PY respond to PayPal complaint. (writing separate complaint review on PP)
While talking to PY agent- told me to call back & talk w/ finance tomorrow & hung up on me. Their book code order# ** Promo code #p717164 make no mention of the above nor is there a line for covid surcharge. DON'T WALK AWAY RUN!!! PAULA YOUNG IS not worth even one star. Read comments on Pay Pal. This company's SIDEKICK- I'm going to report to everyone I can think of!
I am in the middle of chemotherapy and barely able to write this review. I feel so sick. But people have to be warned. Paula Young sends all kinds of emails telling you about great sales. You order the discounted product and the next day you get a NEW HIGHER bill from them. No explanation, just all of a sudden they have decided to charge you more!!! Also, they have a $1.95 Covid charge on bills. Am I paying for them to infect me with COVID????
Be very careful about purchasing from this company, they do not honor their return policy at all! I purchased four wigs on January 2nd 2022, two of which were Clearance (Nicole style in two colors) & not eligible for a refund (store credit only), which I understood & agreed to. Two WERE eligible for a refund, & I followed their return instructions to a T. After they received the two back that qualified for a refund of $79.86 (Ashlee & Nola), I was told through email that I would receive a store credit only. I have emailed, called customer service twice, to no avail. One of the wigs was later changed to a Clearance item, but it was NOT Clearance when I purchased it. They are evasive, & I am having to contact my credit card company to get them involved. Be very cautious with this Company, I am thoroughly dismayed at their lack of competent customer service!
It was necessary for me to chase the wig at neighbor's home.... They didn't care if I received the wig.... The wig was a disgrace.... Too small for a baby,... I ordered large.... Wouldn't fit over my head. There was very little hair in the wig. STYLE.... Lol.... It looked like it had been cut with dull lawn mower. The Bill was included in the box....with the add on x2.... What is staging/2.99.... Covid charge... Didn't know the wig had a virus at 1.95.... THIS IS A RIP OFF.... One that I was not informed of... Paula Young's customer service has refused to return my call.
The one that says her name is Donna.....was rude beyond belief.... After over an hour trying the find the wig that was dumped on a neighbor's porch....and get it brought to me....she said that it was my fault the wig was delivered to the wrong address....SINCE P-Young had listed the billing and physical address on my invoice.... GUESS WHAT.... THE WIG WAS NOT DELIVERED TO EITHER OF THOSE ADDRESSES... Nor did they try to find or deliver the wig.... It required a police call to pick up the package after many calls to the FedEx office which P-Young would not do per the idiot Donna.... She did offer to ship another wig after she had time to INVESTIGATE the cause for the problem. Never buy from PAULA YOUNG.... Nothing but bad wigs and NO CUSTOMER SERVICE.
Made order Dec 9th. They charge full rate for shipping & pay least for shipping. It's now Jan 8th. No pkg, no response back from customer service. My last order was junk (hairpiece looked like a rat's nest), & since it's so hard for mailing, returns, or service of any quality, I will no longer be buying from them, & I've bought from them for years. Cheaper isn't always better when you get junk & poor or no customer service.
Placed order. Waited a month without any response from Paula's wigs. Contacted customer service to be told the wig is no longer in stock. When asked why I was not contacted, associate could not answer question and stated "I'm sorry is there anything else I can help you with". (Many one star reviews in 2021.)
I received a brochure from Paula Young Wigs. I called their customer service, placed an order for a wig. When received, it was not the quality I expected nor the color. I called cust svc, requested a refund because I was charged the wrong amt, charged excessive shipping rates, which I was supposed to have free shipping according to the brochure. In the brochure the wig was $39.99, I was charged $44.99 and when questioned was told that particular color was an extra $5!! I was not informed of these charges! I was also charged $2.99 for "Protection plus" and an additional $1.30 for covid delivery surcharge!! I was never advised of any of these charges!!
I called cust svc, which is a misnomer!! There was no service except to tell me that if returned all I would receive back was $10.72!!! This, of course, was how they arrived at that figure: $44.99 - 2.99 (protection plus), -1.30 for covid delivery surcharge and - the -9.99 postage and handling fee and minus the $19.99 restocking fee!!! Don't ever get caught up in this scam of a company! They do not know what true cust svc is! Remember, I originally paid $62.57. They charge you and never inform you of these charges!! I should have read all these negative reviews before ordering!!! I won't make the same mistake twice. Order placed 10/15/21, order #**
I have been a client since 2014 in US and most recently in Canada. I have never had an issue with quality or returns. I like the quality and the only ones I've returned are those that don't suit me. They fit well and I've had many compliments on them.
Paula Young started billing my credit card $14.95 each month in April 2021 for a Platinum Plus Membership that I did not sign up for. Initially I thought it was for some wigs I ordered but the price started going beyond what I was billed for. The cost of this membership was not disclosed and I cannot even access the Platinum Plus website because I cannot get them to reset whatever password they assigned. I used to love their wigs but this tactic of charging me something I didn't request has soured my opinion of Paula Young. Shame on Paula Young for ripping off their loyal customers with this hidden fee.
I was very disappointed with the quality of the wigs. They are thin and poorly made. The webbing shows with the slightest breeze. Took forever to receive the products. But my main complaint is that Paula Young started billing my credit card $14.95 each month for a Platinum Plus Membership that I did not sign up for. I see other reviews that the cost of this membership was not disclosed. Shame on me for not checking my statements and I now have 15 months of bogus charges.
I ordered a wig. I'm a cancer patient. I didn't like it and sent it back. I was told that I had missed the 21 day limit for returns - but I had ordered through a woman who didn't tell me that I had a 21 day limit. And now they refuse to return my money.
Dear Ms. Julie, Thank you for contacting us. Can you please provide us with more information so that we can look into this for you. Please provide your customer # or order confirmation #. Thank you, Paula Young Customer Service
Paula Young Wigs has a program called Paula Young Platinum Plus. I ordered an inexpensive wig from them in 2018 and was told I could save $10 on my order by joining Paula Young Platinum Plus. Never, was I verbally informed that they would be charging my credit card $14.95 a month for this service. They repeatedly charged my card $14.95 for 2 1/2 years. There I thought I was saving on shipping charges on my order and future orders. I received nothing for this repeated charge. So today, I canceled this service and am sorry that I did not check my credit card statements more thoroughly. This is just a terrible experience, but there is nothing I can do about this. Beware of this company.
Returns are almost impossible when going back to Paula Young from Canada. I am now moving into my 3rd month of trying to sort through why delivery/receipt of returned product has never happened. They tell you to use the included return label BUT that label is only good in the US. The process for Canada is very different and you will be required to pay either postal or courier charges. There is no such thing as a free return.
I purchased a wig for my wife online. Indicated shipping time was estimated to be 7 - 10 business days. After two weeks and no delivery, my wife called Paula Young customer service to check on the delivery status. She was told that the order had been cancelled due to the item being out of stock. We never received an email or any other notification of the cancellation. Evidently Paula Young also does not update the inventory properly on their website since it allowed the order and gave us a confirmation number. Customer service never offered an apology or any suggestion of an alternative similar product.
This is the WORST online purchase I have made. Customer service is terrible. They still did not issue a refund for a return mailed back weeks ago. They claim they made out a check, but it still has not mailed out. They deducted huge return, restocking shipping fee. But I still do not have my refund despite calling numerous times. I am currently on hold to speak to a supervisor for over 15 minutes. Buyer beware!
I Have ordered numerous times without too much trouble. Shipping is always notoriously slow. This time I ordered 2 wigs and supplies. Suppose to be 24 hrs to ship. Since it was a Friday I waited. The following Wed I called and was told it was being shipped the next morning. It wasn't. Called Friday and the order was really screwed up. Three times I got hung up on or was disconnected. I told them on the 3rd call to cancel the order since it was placed a week before.
After we were "disconnected" I called again and was told it was shipped. Was given a tracking number but per FedEx it had just been sent and the order hadn't been picked and they didn't know when it would be. I resent them just assigning a tracking # only after I told them to cancel. I then sent an email canceling also but it probably won't happen. I hope they enjoy the money because after years of ordering from them, I will NEVER order from them again. And they need to hire people who can actually speak English.
The problem was resolved.
I have ordered 2 wigs at different times. The first wig took over 2 weeks to arrive. Their 30 day return policy begins on the day you order, so it's nearly impossible to get it back to them in that 30 days. You pay for shipping to receive it and return it. They charge an outrageous re-stocking fee. They haven't notified me that they received the 1st wig or returned my money. Meanwhile, before I was aware of all their tricks, I ordered a 2nd wig. It still hasn't arrived 9 days later. This company has perfected legalized theft. DO NOT USE THIS COMPANY. You will regret it!
I received a wig Dallas, and I thought it looked okay for the low price. After just a few wears, it had already started to not look so good. I ordered a second wig deciding to give another chance. It sent to the wrong address which was my fault. My computer autofilled the address, and I didn't realize it until it was already shipped. When I called because I had not received the product, I realized it had been mailed to the wrong address. I asked if there were any way if the person living at that address sent it back (like it they received a return to sender) if there were a way they could send it to me. I understood it's not their fault that I put the wrong address, but if someone was nice enough to send it back to Fedex, if it could make it back to me. They said I would need to place a new order for another wig. I really didn't really like the first one, so I declined. I will probably never order from this company again.
I looked at all the wigs and ordered one. The color wasn't right for me. But, the wig was not like what was shown. It was supposed to be curly. This looked like it had been on huge rollers and it could not be changed. So I called and was told I would get a full refund. I sent it back. Then I was charged $8.95 for returning it! I was going to try again but I would never get anything from them again. Not as it is shown and wrong information from Customer Service.
They have a great scam going. They ship wigs slowest way possible. Return starts when shipped. Item takes two weeks to get here. Two weeks to get back to them (Lost, conveniently). Beyond return period; item donated to charity. (Supposedly.)
Their wigs are not high quality. Their return policy is questionable. You pay for shipping when you order and if you return you must pay for shipping again. An order cannot be cancelled once it is placed. You must receive and then return at your expense. Customer service not helpful.
I purchased a wig which was not acceptable. I called to exchange. They said it had to be within 60 days, which I assumed would be from when I received it. No..they counted from when I paid for it, not when I received it. It had to be back in their hands within that 60 day period. That is dishonest. In addition their sales appear to be scams and their free shipping has many caveats. Do not buy from this company!
I purchased an Ellie wig from Paula Young & when I got it I was disappointed. Although it is a cute style, one side was considerably thicker & longer than the other, it was VERY apparent! I called to ask if I could return it for an exchange & the woman said I would be smarter (because it would be much faster) to just order a new one & return this one for a refund which they would issue when it was received. She offered me a deal on a second wig & unfortunately I went for it. When these were received the one that was a replacement for the damaged one was even worse! And the second one is too small to fit my head!
I still have not received a refund for the first one that was returned & now when I call the company their automated system tells me my call can't be completed & to call back later! WHAT A SCAM!!! So here I am stuck with crappy wigs that I cannot wear & I'm out over $115!!! DON'T EVER ORDER FROM PAULA YOUNG, THEY ARE RIP OFF ARTISTS!!!
I bought a hair topper, after having cancer. I bought it because of their sale. I had purchased this color advertised numerous times from other sites. It was a hairdo product, made by Raquel Welch. I am well aware what her signature color is. I picked the color I desired from their color selections. It arrived totally wrong. Not the color I had purchased several times before. I returned next day, and paid shipping. I called customer service. They claimed they would return my money. Plus not add restock fee, since they claimed it was their mistake! Didn't happen, no money.
I called back. Ended up they kept 30.00 dollars of my money. With all the charges shipping, covid fee, etc. I spent around 90.00 bucks. They claimed that was "their" color and I was wrong. Apparently their colors are not Raquel Welch's genuine products! Next day the product I received was pulled off the site! Do not order from this company. They are totally not reputable.. I give them a zero rating!! Worst customer service ever!!
Dear Ms. Bren,
Thank you for contacting us. Can you please provide us with the order # or customer # so that we can look in to this for you? We apologize for any inconvenience tht this may have caused.
Thank you, Paula Young Customer Service
I ordered from a catalog and was sent a letter stating I owed money, didn’t say what for. I returned package same day I received it. 2 months later received a check for $1.19. Called to see about it. Was told there was a restocking fee. My order was for $30.80. First time customer, will never order from “Paula Young” again. I work in the beauty business and will tell everyone to not shop with this business.
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