Paula Young Wigs

Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!

I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.

Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.

1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.

I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere (never did work). The order never did show up in my Order History on their website (I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

I believe Paula Young & Pay Pal have some kind of racket going on: Paula Young is selling false advertisement. Promotion: wig 39.99 FREE SHIPPING NO MINIMUM. Add $5 for color change. I closed w/ visa debit card thru PayPal for $39.83. With message amt may change. (Next day the charge changed to $63.39.) Per, paula young: change of color voided promotion, added was a covid surcharge 1.95, ship $11.99 & tax $4.66. Paula young stated refund given thru pay pal. $38.75 on 1/20/22. Pay pal stated refund never received nor did PY respond to PayPal complaint. (writing separate complaint review on PP)

I am in the middle of chemotherapy and barely able to write this review. I feel so sick. But people have to be warned. Paula Young sends all kinds of emails telling you about great sales. You order the discounted product and the next day you get a NEW HIGHER bill from them. No explanation, just all of a sudden they have decided to charge you more!!! Also, they have a $1.95 Covid charge on bills. Am I paying for them to infect me with COVID????

Be very careful about purchasing from this company, they do not honor their return policy at all! I purchased four wigs on January 2nd 2022, two of which were Clearance (Nicole style in two colors) & not eligible for a refund (store credit only), which I understood & agreed to. Two WERE eligible for a refund, & I followed their return instructions to a T. After they received the two back that qualified for a refund of $79.86 (Ashlee & Nola), I was told through email that I would receive a store credit only. I have emailed, called customer service twice, to no avail. One of the wigs was later changed to a Clearance item, but it was NOT Clearance when I purchased it. They are evasive, & I am having to contact my credit card company to get them involved. Be very cautious with this Company, I am thoroughly dismayed at their lack of competent customer service!

It was necessary for me to chase the wig at neighbor's home.... They didn't care if I received the wig.... The wig was a disgrace.... Too small for a baby,... I ordered large.... Wouldn't fit over my head. There was very little hair in the wig. STYLE.... Lol.... It looked like it had been cut with dull lawn mower. The Bill was included in the box....with the add on x2.... What is staging/2.99.... Covid charge... Didn't know the wig had a virus at 1.95.... THIS IS A RIP OFF.... One that I was not informed of... Paula Young's customer service has refused to return my call.

Made order Dec 9th. They charge full rate for shipping & pay least for shipping. It's now Jan 8th. No pkg, no response back from customer service. My last order was junk (hairpiece looked like a rat's nest), & since it's so hard for mailing, returns, or service of any quality, I will no longer be buying from them, & I've bought from them for years. Cheaper isn't always better when you get junk & poor or no customer service.

Placed order. Waited a month without any response from Paula's wigs. Contacted customer service to be told the wig is no longer in stock. When asked why I was not contacted, associate could not answer question and stated "I'm sorry is there anything else I can help you with". (Many one star reviews in 2021.)

I received a brochure from Paula Young Wigs. I called their customer service, placed an order for a wig. When received, it was not the quality I expected nor the color. I called cust svc, requested a refund because I was charged the wrong amt, charged excessive shipping rates, which I was supposed to have free shipping according to the brochure. In the brochure the wig was $39.99, I was charged $44.99 and when questioned was told that particular color was an extra $5!! I was not informed of these charges! I was also charged $2.99 for "Protection plus" and an additional $1.30 for covid delivery surcharge!! I was never advised of any of these charges!!

I have been a client since 2014 in US and most recently in Canada. I have never had an issue with quality or returns. I like the quality and the only ones I've returned are those that don't suit me. They fit well and I've had many compliments on them.

Paula Young started billing my credit card $14.95 each month in April 2021 for a Platinum Plus Membership that I did not sign up for. Initially I thought it was for some wigs I ordered but the price started going beyond what I was billed for. The cost of this membership was not disclosed and I cannot even access the Platinum Plus website because I cannot get them to reset whatever password they assigned. I used to love their wigs but this tactic of charging me something I didn't request has soured my opinion of Paula Young. Shame on Paula Young for ripping off their loyal customers with this hidden fee.

I was very disappointed with the quality of the wigs. They are thin and poorly made. The webbing shows with the slightest breeze. Took forever to receive the products. But my main complaint is that Paula Young started billing my credit card $14.95 each month for a Platinum Plus Membership that I did not sign up for. I see other reviews that the cost of this membership was not disclosed. Shame on me for not checking my statements and I now have 15 months of bogus charges.

I ordered a wig. I'm a cancer patient. I didn't like it and sent it back. I was told that I had missed the 21 day limit for returns - but I had ordered through a woman who didn't tell me that I had a 21 day limit. And now they refuse to return my money.

Paula Young Wigs has a program called Paula Young Platinum Plus. I ordered an inexpensive wig from them in 2018 and was told I could save $10 on my order by joining Paula Young Platinum Plus. Never, was I verbally informed that they would be charging my credit card $14.95 a month for this service. They repeatedly charged my card $14.95 for 2 1/2 years. There I thought I was saving on shipping charges on my order and future orders. I received nothing for this repeated charge. So today, I canceled this service and am sorry that I did not check my credit card statements more thoroughly. This is just a terrible experience, but there is nothing I can do about this. Beware of this company.

Returns are almost impossible when going back to Paula Young from Canada. I am now moving into my 3rd month of trying to sort through why delivery/receipt of returned product has never happened. They tell you to use the included return label BUT that label is only good in the US. The process for Canada is very different and you will be required to pay either postal or courier charges. There is no such thing as a free return.

I purchased a wig for my wife online. Indicated shipping time was estimated to be 7 - 10 business days. After two weeks and no delivery, my wife called Paula Young customer service to check on the delivery status. She was told that the order had been cancelled due to the item being out of stock. We never received an email or any other notification of the cancellation. Evidently Paula Young also does not update the inventory properly on their website since it allowed the order and gave us a confirmation number. Customer service never offered an apology or any suggestion of an alternative similar product.

This is the WORST online purchase I have made. Customer service is terrible. They still did not issue a refund for a return mailed back weeks ago. They claim they made out a check, but it still has not mailed out. They deducted huge return, restocking shipping fee. But I still do not have my refund despite calling numerous times. I am currently on hold to speak to a supervisor for over 15 minutes. Buyer beware!

I Have ordered numerous times without too much trouble. Shipping is always notoriously slow. This time I ordered 2 wigs and supplies. Suppose to be 24 hrs to ship. Since it was a Friday I waited. The following Wed I called and was told it was being shipped the next morning. It wasn't. Called Friday and the order was really screwed up. Three times I got hung up on or was disconnected. I told them on the 3rd call to cancel the order since it was placed a week before.

I have ordered 2 wigs at different times. The first wig took over 2 weeks to arrive. Their 30 day return policy begins on the day you order, so it's nearly impossible to get it back to them in that 30 days. You pay for shipping to receive it and return it. They charge an outrageous re-stocking fee. They haven't notified me that they received the 1st wig or returned my money. Meanwhile, before I was aware of all their tricks, I ordered a 2nd wig. It still hasn't arrived 9 days later. This company has perfected legalized theft. DO NOT USE THIS COMPANY. You will regret it!

I received a wig Dallas, and I thought it looked okay for the low price. After just a few wears, it had already started to not look so good. I ordered a second wig deciding to give another chance. It sent to the wrong address which was my fault. My computer autofilled the address, and I didn't realize it until it was already shipped. When I called because I had not received the product, I realized it had been mailed to the wrong address. I asked if there were any way if the person living at that address sent it back (like it they received a return to sender) if there were a way they could send it to me. I understood it's not their fault that I put the wrong address, but if someone was nice enough to send it back to Fedex, if it could make it back to me. They said I would need to place a new order for another wig. I really didn't really like the first one, so I declined. I will probably never order from this company again.

I looked at all the wigs and ordered one. The color wasn't right for me. But, the wig was not like what was shown. It was supposed to be curly. This looked like it had been on huge rollers and it could not be changed. So I called and was told I would get a full refund. I sent it back. Then I was charged $8.95 for returning it! I was going to try again but I would never get anything from them again. Not as it is shown and wrong information from Customer Service.

They have a great scam going. They ship wigs slowest way possible. Return starts when shipped. Item takes two weeks to get here. Two weeks to get back to them (Lost, conveniently). Beyond return period; item donated to charity. (Supposedly.)

Their wigs are not high quality. Their return policy is questionable. You pay for shipping when you order and if you return you must pay for shipping again. An order cannot be cancelled once it is placed. You must receive and then return at your expense. Customer service not helpful.

I purchased a wig which was not acceptable. I called to exchange. They said it had to be within 60 days, which I assumed would be from when I received it. No..they counted from when I paid for it, not when I received it. It had to be back in their hands within that 60 day period. That is dishonest. In addition their sales appear to be scams and their free shipping has many caveats. Do not buy from this company!

I purchased an Ellie wig from Paula Young & when I got it I was disappointed. Although it is a cute style, one side was considerably thicker & longer than the other, it was VERY apparent! I called to ask if I could return it for an exchange & the woman said I would be smarter (because it would be much faster) to just order a new one & return this one for a refund which they would issue when it was received. She offered me a deal on a second wig & unfortunately I went for it. When these were received the one that was a replacement for the damaged one was even worse! And the second one is too small to fit my head!

I bought a hair topper, after having cancer. I bought it because of their sale. I had purchased this color advertised numerous times from other sites. It was a hairdo product, made by Raquel Welch. I am well aware what her signature color is. I picked the color I desired from their color selections. It arrived totally wrong. Not the color I had purchased several times before. I returned next day, and paid shipping. I called customer service. They claimed they would return my money. Plus not add restock fee, since they claimed it was their mistake! Didn't happen, no money.

I ordered from a catalog and was sent a letter stating I owed money, didn’t say what for. I returned package same day I received it. 2 months later received a check for $1.19. Called to see about it. Was told there was a restocking fee. My order was for $30.80. First time customer, will never order from “Paula Young” again. I work in the beauty business and will tell everyone to not shop with this business.