Paula Young Wigs Reviews

I purchased a wig from Paula Young with a 30% off coupon and free shipping. The total was $213.29. Before the hairpiece came, Paula Young Co. withdrew $300.88. I called the company and they said that the wig I purchased was not subject to a 30% discount so they took the 30% away from my order and charged me a total of $300.88 which was tax included. They NEVER notified me of this error or change. I have a receipt from my initial purchase and I feel they should honor the price I agreed to. I never would have bought the wig at their regular price. Thank goodness I had the money in my account or payments I made to others may have bounced and I would have been charged a service fee. They will not budge on the price at all. I returned the wig which they can keep and I will NEVER buy another wig from them again. This should be illegal and very poor customer service.

I ordered a wig. I called the company asking how I could work with them to make the wig look better. The woman had a heavy Asian accent and was hard to understand. Her attitude was clear: she didn't care. Since then Paula Young keeps adding on more charges to my credit card, in small amounts. What a scam!!

I purchased two styles of wiglets. My hairdresser recommended one of the styles, however, she said the hair was so sparse that I should order two and she would try to "weave" them together. I returned them and was charged $10 for the return and $1 for ?????. The second order was for two of the "delicate touch", but they sent the wrong color-their error. After speaking with two "customer service" reps, I finally was linked to a supervisor who asked that I return them and she would send out the correct color with no return fee for the previous two. As of today, not only did they charge $10 return fee, plus $1 for ????, but did not credit me the amount I paid for them. So....I have paid $145.67 for two wiglets that were advertised to be $119.98. Besides the fact that the wiglets have hardly any hair in them (I never put either on my head), I am out $25.59 for what? I guess the old adage: "You get what you pay for" (cheap equals cheap) is true. Never again!

I returned 2 wigs because they were not as expected and just did not look good on me. I returned the items (Meryl and Harlow wigs) on 8/31/23 using their return label for which I paid extra and will be deducted from my refund. They received the items on 9/11/23. They have a policy of giving you the refund, but you have to wait 7 to 10 business days to get the refund according to their Customer Service Rep. It's surprising to me that it should take so long to get a refund. On the back of their packing slip, which you get in the box with the wigs, it clearly states that it takes them 3 business days to process a refund or exchange. This means that I should have gotten a refund by now as it has been 4 business days (9/15/23). However, I was told by Customer Service when I called, that I will have to wait until 9/26/23 to get the refund. This means that they do not follow their own procedure on returns.

I've been a customer of Paula Young wigs for 22+ years. Since then, wigs I ordered, different styles and colors: absolutely no problem! Tired of wearing a basic cap I wanted a full monofilament top wig, because it can be parted anywhere you want it, and it would look real. When "Heart of Gold" wigs with a full monofilament top was shown in the catalog, I was thrilled! Now, I know every wig is cut and styled before each photo. As said before, never was disappointed. I ordered ALLURING. Loved it, but in no way did it resemble the photo. I had to trim the bangs, which I knew how to do.

Updated on 09/16/2023: Paula Young wigs is the worst company. I received a defective wig that the hair was falling out in globs. I have now sent both wigs I bought from them back. The company offered to accept them back. They have had them since 09/05. I have no money, no wigs. I can not afford to buy any other wigs from anywhere else. All they have done is told me to wait a few more days. Is two weeks not long enough? I am now going to BBB and will post reviews on Youtube so anyone that reads this will stay away from them. My husband has a huge clientele at his salon, many are wigs wearers. They will know this horror story as well.

After one month the bangs fell off of my $114.00 wig. Customer service said I should sew them back on. They would not agree to a refund or exchange. I asked to speak to a supervisor but after being on hold for 20 minutes I hung up. I will not buy from them again.

Like other reviewers, I had the same issue of a recurring $16.95 fee on my charge card. I called the company - the woman answering was very professional - but she told me that I signed up for the membership, since I accepted a lower-cost shipping fee. I would have never done that - I was buying a wig for my sister who was having brain surgery, so it was a one-time purchase. I returned the wig (the surgeon spared most of her hair, so no need for it). Like the others have said, there are steep costs to returning these wigs - so make sure that you buy EXACTLY what you want, and watch your charge card's monthly statements for unexpected charges.

Be careful when placing your order. They offer free shipping when ordering but if you need to return or exchange the items, they charge a shipping fee and a return fee for each item returned. I order all the time from this company; they should have been more accommodating when I recently requested to return 2 items (color did not match my hair). If I return the items, the discounts I received when I ordered them are decreased.

Ordered a wig for my wife and they canceled the order because another person that used my address had a bill with them, this issue doesn't pertain to me so I can't order from them so they will never have another order from me or my friends.

This is absolutely the worst wig I have ever received. The top is wirey and sticks straight up. The bangs are supposed to sweep to the side but stick straight out. The quality of the hair is hard and coarse. I could do nothing with it. Shipping took forever after tacking on another charge. Now have to pay $11 to ship it back. Not worth the hassle.

I’ve been a customer since I had chemo 12 years ago. Just noticed a monthly fee of 16.95 taken out of my checking account to Paula Young. This has been going on for months. After calling. I was told this is a “membership fee” that I never signed up up. I asked for it to be stopped and refunded. We’ll see. They just lost a good customer. How sneaky. Avoid this company.

Wigs are good for the price but you get what you pay for. Lots of selection. They do a good job serving Canada. DO NOT to cut off any tags if you're not sure of your purchase. You won't be able to return it even if defective.

Took advantage of a "Special" ordered two wigs and paid for two wigs. Company sent me a confirmation for one wig claiming I "canceled" the second wig. I did not cancel anything. When I called the agents were difficult to understand with heavy accents and completely unprofessional and rude. Word to the wise--avoid "Special" promotions because they will cheat you. I'm disputing the charges so they're not getting away with highway robbery. Be very careful to screen-print your order and your confirmation of payment before you wait for their email to land. You'll need the info if you have to challenge the charges. They have never been a five-star company when it comes to customer service. They've only gotten worse. Buy from them with extreme caution. My rating? They earn less than one star.

Paula Young wigs are subpar. They do not come for weeks and months. The delivery is terrible. The customer service is even worse. They are very rude and very unhelpful. They charge your credit card more than what the wig cost and then it stays on your credit card pending forever until it drops off if it does. They start counting your 30 days as soon as you order. So by the time you get the wig, you're already going to pay a restocking fee because they plan it that way.

My versa fiber wig would not curl. It is supposed to. I tried every iron I own and it just came out flat. I called for help and was given a suggestions (all that I had already tried). Was told, "Don’t know what to tell you." No concern at all. I thought this was a good company, but customer service was terrible. So was the wig.

I want to return a wig because it is too gray. The return label has no numbers and is not USPS as I was told. I was denied the request to have a label sent. Today informed me that I need to send it on my own. Will not buy from them because of this misinformation.

Hairpiece ordered 10 July. Card charged 10 July. They say shipped 13 July, but their tracking says product never delivered to USPS. Called twice and wrote twice. Requiring me to call back after 14 days. Arrogant. Rude. No responsibility for their own system. Find another supplier. We have been (past tense) customers for almost 10 years, but something has changed, and not for the better.

I received a catalog with large lettering FREE SHIPPING + FREE COLOR UPGRADE so I went online to place an order only to find out that I had to spend $59 to get free shipping which was in minuscule print at the bottom of the second page. This company also deducts a second shipping charge if you return the wig. I like some of the wigs I've ordered from them but much prefer Wigs.com. They don't try to hoodoo you and they offer a return mailing label and only deduct $7 from your return product.

Supervisor Donna did not like the way that I was describing why I wanted to return the item and actually stated that I am not using the right adjectives to describe my dislikes. I promise.

Read the find print. My mom was upset to lose her hair after cancer treatments. We went on site. Used a discount code to get a head cover for wig and headband to help keep in place. Received product. Just found out my mom has been getting monthly bills to be a member. Member of what? A discount? Why would anyone need membership and get nothing in return? It’s not like a monthly shipment of anything useful. I think this is just a company preying on vulnerable people and families who are receiving chemotherapy and can barely keep up with their treatments and bills to notice they have signed up for a useless membership.

On Jan 2022 I ordered Brussels wig. It was defective, hair fibers were not attached in two places. Customer service said they would review it when I returned. They would decide if they would refund me. On 4/25/22 I ordered the same wig. I started wearing it in 5/5/22. Yesterday, 5/20/22, I noticed the fibers were becoming detached. I will contact Paula Young Customer Service, but know there will not be a resolution. Therefore, I am contacting you. They need to take this product off the market since it is very poorly made. I have been a long time customer of PY but I don't feel like throwing my $ down the drain. Thank you. Lenora (Lynn)

Ordered a wig on April 28 and called to say it was defective. All frizzy with hairs sticking up all over. They are the ones that will decide if it’s defective or not!! If it hadn’t been defective I wouldn't have to return it!! They charge a return s&h fee of like $9. Plus they charge you a covid surcharge!! Crazy. Customer service was horrendous, rude and knew nothing. 45 minutes on the phone!! I wanted to exchange it but my price would have been much higher. Wow. For an exchange of the same wig?!?! I finally hung up on them and I don’t want another wig!

I ordered a wig and hair liners, before I ordered I searched the site to make sure I understood what could be returned and for the amount. I put in the order and the amount came to over $113. 18. My cc showed an amount that was completely different amount, they charged 112 .15. So this is already different than the receipt on the web page as they don't send you a receipt via email.

Please be aware of a Paula Young platinum plus membership automatic sign up for $14.95 when making a purchase. I wasn't aware until I saw my bank statement. I had to call to cancel and first representative was rude when transferring me to their membership department to cancel. Also, poor wig quality.

1. My first order came with free shipping if a minimum amount of money was spent with the use of a coupon code. I met the requirement, used the code, was shown the cost with taxes and 'free shipping'. Naturally, I assumed my card would be charged for the amount I was shown, but U was charged more, because shipping was added. 2. I called customer service, the representative was very rude, impatient, and bordered on hostile. She told me that my card would need to be charged a second time, for the correct amount, and the initial charge would 'fall off', if I was billed twice, I could call back, and they would credit my account. I refused to approve an a second charge, asked her to refund the cost of shipping, which was refused, and I disconnected from the call.

I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping (which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn’t hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!

I believe Paula Young & Pay Pal have some kind of racket going on: Paula Young is selling false advertisement. Promotion: wig 39.99 FREE SHIPPING NO MINIMUM. Add $5 for color change. I closed w/ visa debit card thru PayPal for $39.83. With message amt may change. (Next day the charge changed to $63.39.) Per, paula young: change of color voided promotion, added was a covid surcharge 1.95, ship $11.99 & tax $4.66. Paula young stated refund given thru pay pal. $38.75 on 1/20/22. Pay pal stated refund never received nor did PY respond to PayPal complaint. (writing separate complaint review on PP)

I am in the middle of chemotherapy and barely able to write this review. I feel so sick. But people have to be warned. Paula Young sends all kinds of emails telling you about great sales. You order the discounted product and the next day you get a NEW HIGHER bill from them. No explanation, just all of a sudden they have decided to charge you more!!! Also, they have a $1.95 Covid charge on bills. Am I paying for them to infect me with COVID????

Be very careful about purchasing from this company, they do not honor their return policy at all! I purchased four wigs on January 2nd 2022, two of which were Clearance (Nicole style in two colors) & not eligible for a refund (store credit only), which I understood & agreed to. Two WERE eligible for a refund, & I followed their return instructions to a T. After they received the two back that qualified for a refund of $79.86 (Ashlee & Nola), I was told through email that I would receive a store credit only. I have emailed, called customer service twice, to no avail. One of the wigs was later changed to a Clearance item, but it was NOT Clearance when I purchased it. They are evasive, & I am having to contact my credit card company to get them involved. Be very cautious with this Company, I am thoroughly dismayed at their lack of competent customer service!

It was necessary for me to chase the wig at neighbor's home.... They didn't care if I received the wig.... The wig was a disgrace.... Too small for a baby,... I ordered large.... Wouldn't fit over my head. There was very little hair in the wig. STYLE.... Lol.... It looked like it had been cut with dull lawn mower. The Bill was included in the box....with the add on x2.... What is staging/2.99.... Covid charge... Didn't know the wig had a virus at 1.95.... THIS IS A RIP OFF.... One that I was not informed of... Paula Young's customer service has refused to return my call.

Made order Dec 9th. They charge full rate for shipping & pay least for shipping. It's now Jan 8th. No pkg, no response back from customer service. My last order was junk (hairpiece looked like a rat's nest), & since it's so hard for mailing, returns, or service of any quality, I will no longer be buying from them, & I've bought from them for years. Cheaper isn't always better when you get junk & poor or no customer service.

Placed order. Waited a month without any response from Paula's wigs. Contacted customer service to be told the wig is no longer in stock. When asked why I was not contacted, associate could not answer question and stated "I'm sorry is there anything else I can help you with". (Many one star reviews in 2021.)

I received a brochure from Paula Young Wigs. I called their customer service, placed an order for a wig. When received, it was not the quality I expected nor the color. I called cust svc, requested a refund because I was charged the wrong amt, charged excessive shipping rates, which I was supposed to have free shipping according to the brochure. In the brochure the wig was $39.99, I was charged $44.99 and when questioned was told that particular color was an extra $5!! I was not informed of these charges! I was also charged $2.99 for "Protection plus" and an additional $1.30 for covid delivery surcharge!! I was never advised of any of these charges!!

I have been a client since 2014 in US and most recently in Canada. I have never had an issue with quality or returns. I like the quality and the only ones I've returned are those that don't suit me. They fit well and I've had many compliments on them.

Paula Young started billing my credit card $14.95 each month in April 2021 for a Platinum Plus Membership that I did not sign up for. Initially I thought it was for some wigs I ordered but the price started going beyond what I was billed for. The cost of this membership was not disclosed and I cannot even access the Platinum Plus website because I cannot get them to reset whatever password they assigned. I used to love their wigs but this tactic of charging me something I didn't request has soured my opinion of Paula Young. Shame on Paula Young for ripping off their loyal customers with this hidden fee.

I was very disappointed with the quality of the wigs. They are thin and poorly made. The webbing shows with the slightest breeze. Took forever to receive the products. But my main complaint is that Paula Young started billing my credit card $14.95 each month for a Platinum Plus Membership that I did not sign up for. I see other reviews that the cost of this membership was not disclosed. Shame on me for not checking my statements and I now have 15 months of bogus charges.

I ordered a wig. I'm a cancer patient. I didn't like it and sent it back. I was told that I had missed the 21 day limit for returns - but I had ordered through a woman who didn't tell me that I had a 21 day limit. And now they refuse to return my money.

Paula Young Wigs has a program called Paula Young Platinum Plus. I ordered an inexpensive wig from them in 2018 and was told I could save $10 on my order by joining Paula Young Platinum Plus. Never, was I verbally informed that they would be charging my credit card $14.95 a month for this service. They repeatedly charged my card $14.95 for 2 1/2 years. There I thought I was saving on shipping charges on my order and future orders. I received nothing for this repeated charge. So today, I canceled this service and am sorry that I did not check my credit card statements more thoroughly. This is just a terrible experience, but there is nothing I can do about this. Beware of this company.

I have been a happy customer of Paula Young Wigs for Years. Since Nov 2020, unaware, they have been charging me a reoccurring $14.95 charge. Denied thru bank. Called. They said when I bought the last wigs they auto signed me up for this. I was totally unaware and this was not authorized by me. They cancelled my account and would not refund this charges. So Beware and bash them on internet.

Returns are almost impossible when going back to Paula Young from Canada. I am now moving into my 3rd month of trying to sort through why delivery/receipt of returned product has never happened. They tell you to use the included return label BUT that label is only good in the US. The process for Canada is very different and you will be required to pay either postal or courier charges. There is no such thing as a free return.

I purchased a wig for my wife online. Indicated shipping time was estimated to be 7 - 10 business days. After two weeks and no delivery, my wife called Paula Young customer service to check on the delivery status. She was told that the order had been cancelled due to the item being out of stock. We never received an email or any other notification of the cancellation. Evidently Paula Young also does not update the inventory properly on their website since it allowed the order and gave us a confirmation number. Customer service never offered an apology or any suggestion of an alternative similar product.

This is the WORST online purchase I have made. Customer service is terrible. They still did not issue a refund for a return mailed back weeks ago. They claim they made out a check, but it still has not mailed out. They deducted huge return, restocking shipping fee. But I still do not have my refund despite calling numerous times. I am currently on hold to speak to a supervisor for over 15 minutes. Buyer beware!

I Have ordered numerous times without too much trouble. Shipping is always notoriously slow. This time I ordered 2 wigs and supplies. Suppose to be 24 hrs to ship. Since it was a Friday I waited. The following Wed I called and was told it was being shipped the next morning. It wasn't. Called Friday and the order was really screwed up. Three times I got hung up on or was disconnected. I told them on the 3rd call to cancel the order since it was placed a week before.

I have ordered 2 wigs at different times. The first wig took over 2 weeks to arrive. Their 30 day return policy begins on the day you order, so it's nearly impossible to get it back to them in that 30 days. You pay for shipping to receive it and return it. They charge an outrageous re-stocking fee. They haven't notified me that they received the 1st wig or returned my money. Meanwhile, before I was aware of all their tricks, I ordered a 2nd wig. It still hasn't arrived 9 days later. This company has perfected legalized theft. DO NOT USE THIS COMPANY. You will regret it!

I received a wig Dallas, and I thought it looked okay for the low price. After just a few wears, it had already started to not look so good. I ordered a second wig deciding to give another chance. It sent to the wrong address which was my fault. My computer autofilled the address, and I didn't realize it until it was already shipped. When I called because I had not received the product, I realized it had been mailed to the wrong address. I asked if there were any way if the person living at that address sent it back (like it they received a return to sender) if there were a way they could send it to me. I understood it's not their fault that I put the wrong address, but if someone was nice enough to send it back to Fedex, if it could make it back to me. They said I would need to place a new order for another wig. I really didn't really like the first one, so I declined. I will probably never order from this company again.

I looked at all the wigs and ordered one. The color wasn't right for me. But, the wig was not like what was shown. It was supposed to be curly. This looked like it had been on huge rollers and it could not be changed. So I called and was told I would get a full refund. I sent it back. Then I was charged $8.95 for returning it! I was going to try again but I would never get anything from them again. Not as it is shown and wrong information from Customer Service.

They have a great scam going. They ship wigs slowest way possible. Return starts when shipped. Item takes two weeks to get here. Two weeks to get back to them (Lost, conveniently). Beyond return period; item donated to charity. (Supposedly.)

Their wigs are not high quality. Their return policy is questionable. You pay for shipping when you order and if you return you must pay for shipping again. An order cannot be cancelled once it is placed. You must receive and then return at your expense. Customer service not helpful.

I purchased a wig which was not acceptable. I called to exchange. They said it had to be within 60 days, which I assumed would be from when I received it. No..they counted from when I paid for it, not when I received it. It had to be back in their hands within that 60 day period. That is dishonest. In addition their sales appear to be scams and their free shipping has many caveats. Do not buy from this company!

I purchased an Ellie wig from Paula Young & when I got it I was disappointed. Although it is a cute style, one side was considerably thicker & longer than the other, it was VERY apparent! I called to ask if I could return it for an exchange & the woman said I would be smarter (because it would be much faster) to just order a new one & return this one for a refund which they would issue when it was received. She offered me a deal on a second wig & unfortunately I went for it. When these were received the one that was a replacement for the damaged one was even worse! And the second one is too small to fit my head!

I bought a hair topper, after having cancer. I bought it because of their sale. I had purchased this color advertised numerous times from other sites. It was a hairdo product, made by Raquel Welch. I am well aware what her signature color is. I picked the color I desired from their color selections. It arrived totally wrong. Not the color I had purchased several times before. I returned next day, and paid shipping. I called customer service. They claimed they would return my money. Plus not add restock fee, since they claimed it was their mistake! Didn't happen, no money.

I ordered from a catalog and was sent a letter stating I owed money, didn’t say what for. I returned package same day I received it. 2 months later received a check for $1.19. Called to see about it. Was told there was a restocking fee. My order was for $30.80. First time customer, will never order from “Paula Young” again. I work in the beauty business and will tell everyone to not shop with this business.

I ordered two clip-in pony tails in the color I always had used before. 14/88A. Too light. Not good at all. I bought them with a gift card which they said was fine (never warned me to keep the gift card in case of a problem). When I returned my products for an even exchange for another color one month later and had not received the exchange order yet, I called. They said they no longer have that color which 24/14 also popular color they never seem to have!! When I called to see what we could do guess what they did after discussing this with a supervisor originally?? They put the $53.91 credit back on a gift card that I used up at the beginning of September 2020 then I destroyed. It was used up. Did not think I needed it anymore!! They proceeded to tell me another supervisor that I just spoke to today October 12 2020 after having me on hold disconnecting me calling me back only to tell me “she met with her “team“ and they said nothing they could do.

This wig took several weeks to arrive. The fibers were coarse and fake looking. The color looked fake. Obviously the reviews on the website are fake; there's a reason you can't write a review on the Paula Young website itself! Don't do business with this company and use PayPal in lieu of giving them your credit card number.

I place an order for 2 wigs, 9 days later they still have not arrived. Tracking number shows no updates and when I called customer service I was told it will arrive when it arrives. I'm calling my bank to see if I can dispute the charges, please do not use this company, something does not seem legitimate with it!

Sure, their wigs and hairpieces look legit. After making your purchase, however, you should check your credit card for reoccurring charges out of the blue. Because they will enroll you in a Platinum Plus membership without your permission. $14.95 a month. And if you call to complain, the company will hang up on you. Don't ever give them your credit card. Oh, and you might want to check your card months after making your purchase. The charges didn't start right after the purchase. DO NOT DO BUSINESS WITH THIS COMPANY.

I ordered a wig from Paula Young. Their return policy is full refund within 30 days minus the return shipping costs. They say they shipped 07/12/20, and I must return it to them by 08/12/20. They must receive it by the 12th. They said it took 2 weeks to get here and will take 2 weeks for them to receive. So, it looks like it is impossible for them to ever receive a return within their 30 day window as traveling time is 4 weeks. So, they will deduct $20.00 as a restocking fee minus the $9.00 return label, with a net refund of $6.00. This is not even worth my effort of standing in line at the post office. I would be better off selling this piece of junk wig for someone's Halloween outfit.

I made a purchase on 7/11/20. The charge was posted to my account 7/20/20. I never heard from them so I called. It was someone in Asia and they said I would not receive my pkg because it was backordered until September and the charge was just an authorization. That is NOT true. Associate argued with me. I canceled order and am calling my bank to dispute charge as it was charged to my account. I will never do business with them again.

Paula Young wigs from my experience run small and are too fake looking. I called to confirm their return policy upon deciding to return the first wig I've ever purchased from them. I was told that there's no restocking fee on drop ship items which my order was. Upon receiving my refund it was short by $27 because they did charge that fee even though they said there won't be one. In addition, most of their wig accessories are "not returnable" even if unopened so I lost another $17. I urge potential customers to get Paula Young's statements in writing because they don't keep their word and to also be very careful before buying from Paula Young. You're certain to lose money if you don't. My purchase from Paula Young was the first one and the last one.

Ordered two of these wraps because reviews were negative for matching hair color. They were on sale, and I am a senior citizen on fixed income, so I thought I might be safe to order two different colors--maybe one would match. What I received was very similar to a wrap I ordered from one of those places that said they shipped out of California, but actually took a month for delivery from China. It was thin, as was PY's, and cheaply made. PY's had rubber bands holding the strands of hair that were impossible to hide, and when I wrapped it around my tiny ponytail, my hair showed, and NEITHER wrap matched my color. I have bought wigs from PY in the past, until I realized that they were not heat-resistant and frizzed when exposed to heat (opening oven door). I didn't realize that was what was causing the wigs to frizz, so called customer service and inquired as to what I was doing wrong. The rep said she had no idea!

I have ordered wigs from Paula Young since 2012. For the last 7 months they have continually have sent me the wrong wigs. I have returned them exactly how I received them. I did not even try them on. It has taken 8 weeks for a refund. They charge a restocking fee of almost $ 20. My recent order they double charged my bank of the original order that was 69.49 then I saw a charge of 76.98. I called them. It took over 12 days for the charge to fall off. The recent wig I received was full of Bobby pins and hair products. I will not shop there again. The company response was to return it. With their guidelines I would not receive my money back.

Wig that I'd selected from the pamphlet for $39.00, was nearly double the price on the website, and there was no information (code key) to enter to get the same discount online as was offered to me in the mailer. I didn't want to send a check because there is always the risk of some mishap occurring along the way, causing me to have to wait sometimes weeks only to discover that they never received it and then I'd have a check out there floating around that - if you I should fail to put a stop payment on - may cause my bank checking account to be inaccurate and/or disrupted for as long as it takes me to decide to pay the $15.00 or higher fee for a check cancellation....I ended up sending in my credit card information in the pamphlet order form, so I could pay by credit card. My choice to pay by mail was the only pay that I could get the price quoted to me for that specific wig (order and item number).

I ordered a wig in May and received it in May! No complaints about the wig. I am complaining because they are using my debit card for a monthly membership fee I never wanted nor asked for! $14.95 a month adds up to $180.00 A YEAR! I want my money back and you aren’t authorized to use my card again!

I won't buy again from this company. They took my money and won't acknowledge that I even had an order. It's been about 6 weeks and no item. I have emailed and called them but no luck. Don't know what to do. When they have such poor accounting practices I'm not a customer after this.

Ordered a wig. Returned it in March. I have not received a refund and they continue to charge me a monthly membership fee that I did not request. Don't do business here. They are unresponsive and dishonest. I am out $110.40 cents. No refund in sight. Claudia

In March, I purchased 3 wigs from Paula Young and quickly returned 2 of them because of color. My USPS tracking has told me the company received my return, yet after 2 months that hasn't been credited to my account. I've called 4 times and sent an email. What more can I do? I continue to get emails and catalogs but won't make this mistake again!

I'm not even sure what to write. Not only are the 2 pieces I bought cheap hair pieces, nothing about the color I chose matches their description. I got 2 pieces w/ claw clips. Not only did they take a .50 cent cheap Dollar Tree clip and weave it into their hair pieces it's Extremely poorly done. I mean seriously huge bulge in the middle of it making it Extremely ridiculously looking when worn. Not even Worth returning; this company stuck so many stipulations on returns you'll end up with nothing back by the time they take deductions. I have $10 Bob's from Amazon that are Over the top better than what I received from this company. I may throw them away after 8 months but still better than what I received from here.

I ordered a wig and a $3.00 styling brush and pick comb that had been $3.00. I didn't need the brush or comb until I got the wig, however when I received the brush they had shown the price charged to my credit card to now be $16.45 which included P&H of $11.99. When I've tried calling I keep getting a recording that they're all busy and to call back, which I've done 1st thing in the morning up until night, same recording each time. I've written an email, but told it'll 24-48 hours for a response which might as well never happen because no matter what they answer if they ever do I can't do anything about it. Very frustrated and disappointed, haven't any idea if or when I'll get the wig, which is the only reason to order the brush for it.

Ordered 2 wigs. Received one within 2 weeks. The other absolute no correspondence and after 2 calls to company no result. I just keep getting told it is a 3rd party and they don’t know any status. Terrible customer service. Excuses with no result is unacceptable.

Ordered a wig and it was the wrong one. The seller admitted to it being wrong but will not refund money!!!! I did not want a partial refund just a full refund or the correct item. They don't answer my concerns.

Paula Youngs staff and supervisors were very rude in the 3 Times that I called to verify they received the clip in hair piece I sent back because it didn't match my own hair! They received it 3 weeks ago! It doesn't take that long to issue a REFUND! People with cancer needing hair pieces don't deserve this treatment! I have a feeling I won't ever receive my money back! They deserve a 0 rating, not even a 1!!

This company has been terrible to me. I returned several wigs and after 2 months have not received a refund. They keep saying that they haven't got the returned items yet. I don't believe them. Beginning to think I need to report them and cancel my card. Very disappointed customer!!!

Ordered a wig and upon receiving it, I was stunned. It has a lot of wild long hair on top, but literally no hair for the sides. No matter how I tried to style it, I couldn’t do a thing with it. Called to get return instructions and customer service was very unpleasant . They also automatically charge a P Plus fee of $19.95. Have not received confirmation on my refund. I sincerely recommend not buying wigs from Paula Young.

Returned a wig for exchange with all details enclosed in box and they up and returned the same wig back to me and charged my credit card again. When calling them about their mistake, they said they could not rectify their mistake and I would have to do the same thing again by returning the wig for an exchange. The wig I sent back for exchange is A1136 14/88A#8 Shannon Blond (too long) $59.99 to exchange FOR WIG 14/26A#8 Sunkissed Blonde (Avg size) for $39.99 chin length lightly tossed beachy wave wig. My return number **. I want Paula Young to correct their mistake by their return department and give my money back.

I received the hair piece and was surprised at how much hair fell out just by shaking. The color was off as well. I sent the piece back for a refund. It has taken 10 days to process and Paula Young deducted a $16 "restocking fee". I had to pay Paula Young to take back their own product!! They received and added back to their inventory and I had the unfortunate pleasure of paying for their gain.. Never purchase from Paula Young.

I had never ordered from Paula Young, but I finally succumbed to her Email offering low prices for her Couture collection. I, in fact, got a little carried away when I saw wigs for $35.00 and great reviews. I ordered Two hand tied wigs, both around $100 and one basic cap. There is something wrong with the way her wigs sit on your head! I have a perfectly normal head, a tad on the small side, but both of these hand tied wigs have the ear pads in a very uncomfortable way, a little bit too close to the ear from the head. The only way it is comfortable is to pull the wig down low in the front, which looks ridiculous. They slide back because the caps is constructed poorly. The dimensions are totally off.

My mother’s last round of wig ordering from Paula Young left her feeling deceived. She was charged $56.36 for the $39.99 wig she ordered. Why the extra cost?? It seems the catalog which in bold letters in several places advertised free shipping had a disclaimer. This was written in small letters at the bottom of the page on red paper (hard to see!) stating free shipping only came with a $50.00 order. A little deceitful - shame on you Paula Young! Then there was the expected taxes. Lastly an approximate $3.00 charge was tacked on for service and protection. The gal I talked to could only tell me it was always added onto orders. And so I’m still left wondering what it is for. Therefore the $56.36 charge. Of course that amount of money won’t break the bank but my mother says she won’t order from Paula Young again.

Send wig back for refund. Never a email or response to my return. I have used this company before, never had any issues. Please check into this issue. Mailed back in their box & label for return. Thank you.

As far as the wigs, themselves (only purchased 1), they were nice, however, they signed me up for a Platinum plus membership without my knowledge or consent They were charging my credit card $14.99 a month. I called them and said I never signed up for this membership, and I certainly did not give permission to save my credit card number to use in the future. The girl was polite, but never gave an explanation, so I'm assuming this is common practice for them. She just told me the membership will be cancelled and I will be reimbursed. BEWARE of this company!

I received a $20 off coupon, for being a "valued" longtime customer!!! I used the coupon, and they raised the price, of each of the 3 wigs, I ordered, and charged me over $ 35, more, than it would have cost, by not, using the coupon!!!! I called 3 times, emailed 3 times, and was not, given, any satisfaction!!!! I have been a customer, for nearly 20 years, and, will never order, from them, again!!!! So, beware, if you get one of their, gift coupons!!!!

Wig was too much hair, wrong color and too small. After purchase was made, now advised wig was clearance can not be returned for exchange of merchandise credit. Charge was for $34.99 including s&h. They emailed me that I have $17.50 merchandise credit. Will complain to my credit card company. Do not buy anything from this outfit. Wigs are poor quality!

I have used Paula Young wigs for years and have not been disappointed until now. On November 29, the email I received said 25% off Black Friday orders. I also had a $5.00 discount from Piggy - Automatic Coupons & Cash Back. The order total with shipping and tax came up to $19.06. I submitted my purchase to then received a confirmation and receipt totalling $26.36. I deleted my "piggy coupon".

Order came slowly. Beautiful looking wig when it finally arrived. Major disappointment as the only Adjustments are 2 velcro straps with only an inch to spare either side. The wig creeps up and slips and slides around your head all day long. Be sure to wear your new wig with the tag on it so everyone knows you are trying out a wig for the day. Really who in their right mind would do that? Just Nuts right? It's hard enough to have to even wear a wig period. Because as soon as you take off the tag they will not take it back even after just trying it for one day~ Then I was told to just sew the velcro straps on a $155.00 wig!! Really Should you have to! But they advertise that you can adjust it blah blah blah~ Attitude of the customer service rep stunk. She could have cared less.

I have bought 2 wigs in the past (Carson) and have been pleased. So now I ordered another one. Well it is terrible. It hardly have Hair and it is supposed to stand up when you shake it. Well it is flat. The weight is about 1/2 of my other 2 and the hair looks like a wig. Now I ordered this for the Holiday. Well I then called customer service and I was informed to send it back and after THEY REVIEW it and THEY deem it not suitable they would correct it.

Updated on 12/06/2019: After repeated calls to Paula Young Wigs and a previous review I finally got a call back from Yolanda at Paula Young Wigs. I was told the entire amount of my charge was being credited to my charge card. According to my bank there was a lesser amount then my original charge. Once again I called Paula Young Wigs. I was assured the total amount was credited and told to call my bank. When I said I had already done that I was told just to wait a few more days and the balance should show up on my account. Or, I could wait for the bank to complete its investigation. I told James ** I wasn't waiting another 45-90 days for the bank to complete its investigation. He again told me to wait a few more days. I resent being told the same thing over and over again as if I was too dumb to get what the agent said the first time.

On 11/17, I went looking for a wig for my daughter on Wig.com, a Paula Young brand. We have bought several wigs from the company previously, sometimes through the Paula Young site, and sometimes through the other. I completed the purchase of the Runway wig at $79.99, a styling head and a wig stand (order # **). I spent over $100.

I have no issue with the many wigs I have purchased from Paula Young. What I do have issue with is the time it takes to ship the purchased item(s). It takes entirely too long for the purchased item to ship. Is it because the purchase qualified for "free shipping" and it's not a priority? I am looking elsewhere to purchase my wigs for this very reason.

I returned a defective wig, clearly marking the long string of the unfinished looking product so they would not miss the defect with a piece of tape upon return. The returns department said it was not defective! They did not credit me the entire purchase price, saying I used their return label! Yes, I DID, to return their defective wig! Customer service treated me like I was a liar, like I was trying to take them, when they are the ones who are attempting to take ME. I have contacted Paypal and it is now going through arbitration. This is ridiculous, and I will contact my bank tomorrow if the full credit is not refunded.

On the recommendations of my sister, who has one, I purchased a small wig toupe to cover an annoying area. I had tried a full wig but was not comfortable. This is just enough coverage, easy to style and makes me feel much more confident. The only negative, if any, is it would have been helpful to have had directions on how to open and close the clips. As my hair turned white, not grey, I was so tickled you offered that color choice. It's perfect in every way. Thank you, thank you!!!!

I ordered a wig and received two emails of confirmation. One with the wig and color I ordered, and a second email a few hours later with the wig but a color I did NOT order. I checked the website this morning for the wig, and it now states (although it DID NOT yesterday) that the wig, regardless of color, was no longer available.

I purchased 2 different Clip-On Hair pieces, both in the same color. They arrived promptly as I expected. However, I was not happy with the color so, I chose to exchange both items for an exchange for a different color. The exchange process was a VERY DIFFICULT. 1st, they had to refund the original order, MINUS what was supposed to be FREE SHIPPING. Then, during the same phone call, I had to place another complete order. All this means is, you better have plenty of funds cause your have to pay for your exchange BEFORE you place your correct order.

They might send your item somewhere else and then still charge you. A refund might be a lot less than what they charge you. You can get a better product at a costume shop. Buyer beware. Everyone I talked to there lied to me.

They billed shipping charge 11.99 2x on top of price of wig forty nine dollars plus eleven ninety twice and wrong color wig. I called company. I would not do business no more. Buyer beware. They have a low ratings.

Wigs are fine. Prices are good. Ordering is easy. But beware if you ever need to return a wig from Canada. It is the worst customer service experience I have ever had. I often don’t believe these negative reviews, or think they are the exception, until it happened to me! The worst thing was someone in their receiving company helped themselves to a shopping spree using my credit card information!

I bought a wig on 6/25/19 for $74.99 plus tax, I received a catalog in the mail 7/22/19, the wig was on sale for $49.99 plus there was a 20% coupon. On the invoice it does not mention that there is a two week policy for credits when a price is reduced. I wanted credit for the huge price discrepancy but the Paula Young supervisor refused.

I have bought ten wigs from PY in the past two years. Obviously I liked their product, but have been treated so badly with this return situation. To pour salt into the wound they just scammed my review on their site and would not post my negative comments about the return. They say the check is in the mail, but they lie and hang up on me. Just beware, if you need to return an item.

I have ordered quite a few wigs from Paula Young and have been satisfied until this last problem. I called customer service and asked them about returning a third party wig. The individual told me I pay the return shipping and as long as I returned the wig with the 21 day window there would not be a restocking fee. I immediately returned the wig and now the credit to my credit card was minus a restocking fee. I called and discussed it with a rep and then a manager and they said there wasn’t anything they could do. I don’t understand why they wouldn’t reimburse me the restocking fee as a one time courtesy due to their misrepresentation by one of their reps. Very disgusted and am researching other places I may buy wigs from.

I have ordered a lot through the years. I usually really like what I receive. My experience with customer service is on the negative side though. I won't name a specific time, but I always want to ask them if they are having a bad day. And they need to get out of customer service jobs. I am wondering why Paula Young doesn't show each wig in each available color. While you are going through styles, if you could check how that particular wig looks is another color would be so helpful. Seems almost all wig sited have this option. I wonder if your company might consider it in the future? Thank you.

Don’t purchase from this company!!!! I purchased a wig from this company in October 2018. Then five months later I realized they had signed me up for Platinum Plus. Nowhere online or in their catalog did I see anything about Platinum Plus. I will never purchase from this company again. That is dishonest to do that without my consent. I got it stopped but they never offered to refund my money.

I have nothing but good to say about Paula Young Wigs. I have never had a problem with the three wigs or the products I have bought. You must read the return or exchanges from any company you buy from. I think this is the problem with all or most of the negative reviews.

I ordered a wig, Sophie which apparently a drop-ship item. When I received it, it was not my style. I immediately sent it back after filling out the exchange request. I kept waiting for my new order, but instead received after 3 weeks a postcard that there was a problem. When I called, they informed me that they did not process my order because the lid was not on the box for the return wig and they could not send it back to their supplier. I was then told that I could not return it anyway because it would not be within the return date. They failed to notify me in time that there was a problem! They would not listen to reason, and I finally told them to send the wig back to me. I am livid. I have dealt with this company for years, but will not do so again.

I am monumentally DISAPPOINTED in the DEPLORABLE product QUALITY of this FORMERLY reputable company. As of May 2019, I ordered FIVE WIGS from Paula Young and - NONE of them are WEARABLE. The HAIR on FOUR of the wigs was so THIN the WEBBING was VISIBLE. The FIFTH WIG, that could have been acceptable, but for the fact that it felt GREASY and SMELLED WEIRD - almost like it had been previously worn. For many years Paula Young WAS my go-to wig company. The style and quality of their products WAS so amazing that I got constant compliments on my hair. I am not alone in my disappointment with the quality of this company’s products, my friends who formerly purchased their wigs based on my recommendation have STOPPED SHOPPING at Paula Young. PAULA YOUNG -- WAKE UP AND SMELL THE COFFEE!!

Filled out exchange, have not received reply on what to put on return label. They said 72 hours. It's been over a week. Color is concentrated on ends. Does not fit description. Said wig has razor cut layers but is all one length. I was going to exchange and give them a second chance but am now just desisted. This is my first order and will not order or recommend.

I phoned today, May 20th, 2019. Whoever answers the press #1 so you can request a sample (swatches), was super rude and had a bad day attitude. I told her that I needed red samples but just before I hanged up I told her that I rather receive the brunette colors. She said in a very arrogant tone, "I already sent the request, don't you understand what that means." No **, all you need to say is, "once I hit the sent button, I cannot make any changes, sorry about that", or something like that. Of course I would not order whatsoever from this website, A. Lack of professional customer service, B. Reviews of wigs and returns are 99% on the negative side. Thank you.

I tried to place an order, had coupon code for free shipping and I selected the standard shipping. When I clicked on checkout after entering my address which is in Oregon, the option for standard shipping was not available. It listed only priority shipping and mentioned Alaska, Hawaii, Guam, etc. I called the company, spoke to someone, he said it’s a computer glitch and I should place the order then call back and they’ll Remove the shipping charge. I did that and now they won’t remove the charge and the woman I spoke to didn’t believe me and kept telling me that I chose the priority shipping.

Online order on 4-9-19 sale price $59.99 average size, beautiful color, but could not wear this average wig. Too big. Returned it with their return label, cost $8.95 the next day with everything going back including the hairpins. Waited for my refund of $51.04 which thru the years and many wigs, they have been very good. Not this time, called, the girl talked over me would not let me talk. I ask for her supervisor, she hung up on me. I went back thru customer service, said they could not find my order, or my phone number, but they had my address and sure took the money quickly out of my account.

If you buy anything from Paula Young if you return the product for a refund you WILL receive HALF of what you paid for your item. Paula Young Wigs charges an exorbitant restocking fee and will not give you back the amount you paid for even when you return the item with all the tags and in the original packaging. In a world of internet sales and returned items as the norm for online shopping these days, Paula Young provides one of the worst refund policies around! Buying wigs online is tricky because of the difficulty of matching one's hair color to hair pieces. So buyer beware! Do not expect to receive a full refund on your purchase price from Paula Young. I will never buy anything from them again.

Very disappointed with Paula Young customer service. My mother is 91 and has ordered many wigs from them over the years. She tried a new style and it did not fit her. For the first time she returned an item. The item she purchased was $89 and her refund check was for $53. After spending 30 minutes on the phone with customer service they told me she was charged a $19 restocking fee because they did not receive returned item within 30 days. This is not the way to treat a loyal customer! My mother's customer # is ** and this order # is **.

My wife has ordered several wigs from Paula Young. The Catalog and online photos look great, but the wigs that arrive just don't match the photos. Some of the wigs look like a Halloween Costume accessory; look ridiculous!!! Paula Young uses very deceptive marketing tactics. We call that "Bait and Switch." Don't waste your money.

Update 06/10/2019 I do not feel the company tried to resolve the issue in good faith. I did not receive any refund for the product that I can never use.

After ordering a wig in the same size I always get for 20 years it was too small. Sent it back same day with no response from them. In 6 weeks I finally called. They said I had a credit of $23.00 and that they would take it off my next order, so I ordered a new wig. They are charging me full price. Said I needed to order over the phone, nobody told me that so now I'm paying full price. I will NEVER from this company again.

My grandmother has cancer and her friend gave her a Paula Young catalog. She had her heart set on a wig in the catalog so I bought her the high quality (meaning most expensive) wig of the type. When we got the wig, it was very thin, the hair was not as long as the woman pictured, and it's virtually unable to be styled. We measured her head to be average, and order the wig that size, when the wig arrived it is so tight she cannot wear it and be comfortable. Not only was the wig worthless, I was automatically enrolled in a "Platinum Plus" program I was unaware of until my credit card was charged. I called the company to dispute the charges and was hung up on or wrongly re-directed twice. On the third time I finally got the charges reversed. You will get junk mail from these people as well. Be warned.

I returned a wig Colleen on January 25, to the Mississauga Depot in Ontario. Was signed for and accepted at that Depot. I phoned the USA number 4 times. They claimed they have not yet received my return. On the same day I returned Colleen. I have order a wig called Blair. I received that one, no problem. I am very disappointed that I never received my refund. Before this incident I was extremely happy with my wigs and also the services. Free shipping is false advertising also. Can someone contact me on this??? I doubt anyone will. Yes very disappointed.

Do not buy from Paula Young. They say they have a great exchange policy which is not true. Tried to exchange my wig for a different color and they refunded me $30 less than what I paid. The new wig was on back order and they would have charged me full price again. Their return and exchange policy is an out and out lie!

I have bought several wigs in the past but my most recent purchase needed to be returned. I was charged $31.98 and was unable to get free shipping due to the fact that you cannot combine 2 promotions. In BIG numbers it says sale price $19.99 then when you go to checkout the teeny tiny print says sale prize items cannot qualify for free shipping yet the cover clearly says free shipping. Anyway the wig needed to be returned, they promote you using their return label only to later find out that they debit $7.99 from your refund for using their label again teeny tiny print. I was credited for $23.99.

Dealing with this group is like pulling hair out!! They cashed the check for the wig payment, the wig was never received and ordered Feb 9, 2019, and now they are fighting giving the money back or sending the wig because they said the check was never received. Never again, and probably why they rate 1 star at best in most reviews.

I have ordered several wigs from Paula Young in the past months. I first ordered the clearance ones to try because I didn't know what style or color I wanted. Once I did this I then ordered similar styles in VersaFiber. I have not been disappointed at all. I now have 7 VersaFiber wigs and will be ordering 2 more this week. It's all a matter of personal taste, but I didn't care for the cheaper ones, as they didn't look natural to me. However I am in love with the VersaFiber ones and now have the confidence to go out again.

I received my first Paula Young wig Saturday. I was so excited to get it. I purchased my first synthetic wig in a shop and I liked it. Then I went to the Paula Young website and there were so many wigs to choose from and much better prices. l wanted several of them. So I ordered one. When it arrived, it was not the color as shown but not a problem. I boxed it up to send back and chose another color and style for an exchange. I was just waiting for Monday to call them and explain the problem and send back.

I had considered purchasing a Paula Young wig and tried to do so via their website. I tried for HOURS to get on there but it only brought up a blank screen. I called customer service to inquire if there was a problem and got a rather snotty reply…she was logged on to the site so there was no problem. I have a smartphone and had no problem getting on to other sites. She told me to reboot. DUH...already did that. Figured I’d try on another day. But then I decided to read the reviews and complaints against Paula Young Wigs and so glad I did. I definitely would not order anything from PY. I did not see a single favorable comment from anyone. Thank you everybody for your honest opinions and experiences with this company. You have saved me a lot of aggravation...not to mention the money for a lousy product.

Update on 05/19/2019: Sandra ** customer # ** - order # **. I returned 2 wigs on January 20, 2019 and have not received the credit owing for these two wigs. I have call 3 times and was advised it would take 3 months. It is now 5 months. The tracking # is **. I am very dissatisfied with their service. If a wig can arrive in a matter of days it is frustrating to wait months for a credit and wonder if I will ever receive a credit.

I am another customer who purchased a wig that looked like a wig from Party City. My mom purchased PY wigs before and size M always seems to fit fine. This one, while labeled as size M, fit her more like size XXS. The edge looked like it was missing hair and it was so small it wouldn't even reach the hairline in the back. I emailed customer service, but they refused to refund the money. They said I can ship it back to donate(!!!). They quoted a non-refundable policy for discounted items, but this was clearly a defective merchandise that should have been accepted for a full refund return shipping included! If this matter is not resolved by PY, I will never buy from them again and I will do whatever I can to spread the word that this company doesn't stand by its products and has the worst customer service. Order Number: **.

Updated on 02/14/2019: On Feb 13, 2019 my aunt finally received the wigs. I want to publicly say thank you Consumer Affairs for taking care of this matter. If it wasn’t for you, this problem would not be rectify. I’m sorry Paula Young. You’ve lost a valuable customer. No rating for you.

I paid 117 dollars for a wig topper that looked like a wig from party city. The hairline looked like it was missing hair and I called customer service and received different answers on a refund. First rep said I must fill out form online but when I tried it does not let you click submit. First red flag. Then I called again to be told just to fill out form but form doesn’t make sense as it says on paper to exchange. This company should be ashamed of itself for stealing hard working people’s money. I suffer from alopecia and lupus and this is disgraceful and disheartening to those trying to feel normal. Please nobody give this company any more money!!!

I ordered my hair piece and waited two weeks without getting my item. When I called customer service and after a long wait was told the order was in the warehouse and to call back in 2 days. The next day the website noted a FedEx tracking number but the order was still not marked as having been shipped. After 3 days, the FedEx number still didn't track, the item still was not marked as having been shipped. I called CS but they could only tell me the item was still in the warehouse awaiting shipment. I tried to cancel, but was told it was too late. I was told to call back in 4 days.

After reading other reviews I realized that a lot of other people are not happy with how their returns are handled by Paula Young Wigs. My order # is **.

I went to Canada Post to return an order. I was advised that the postal code on the return shipping label provided by the company did NOT exist. The street address was correct but they advised me not to send it as there was a high possibility of the package being lost. In a phone call to Customer Service I was told that the postal code on the return shipping label has always been used. Fortunately PayPal came to my rescue and got an address in Maine to use. I am expecting a full refund in the next few weeks. Canadians Beware!!!

I used to be a PY customer but the customers who wrote these negative reviews for PY wigs are 100% right!! I purchased wigs from PY for 5-10 years and had to put up with a pile of crap because the wigs were horrible many times and workable with some trimming the other times. I was caregiver for my husband until he recently died and I did not have the time to fight the fight with PY. CUSTOMER SERVICE is non-existent!! I could never return a wig because the tags were removed but there is no other way to wear the wig. It is when you wear the wig that you discover the problem with it.

My wife has been a customer of Paula Young for over 25 years. She has spent several thousand dollars with the company. She recently returned a hairpiece. The company would not refund her because she did not include the "paper" with her return box. All the tags, hairnet ETC was included in the return box. They deceptively claim that the hairpiece and box did not arrive in pristine condition. We contacted UPS who verified that the package was delivered to them in perfect condition. We are to seek restitution with UPS's backing. Side note: This is the only piece she tried to return in over 25 years. This says a lot about the deceptive behavior of the company. The customer service rep could not and would not provide proof of the condition.

I ordered one item and was charged twice. Once at the time the order was placed, once when it shipped. I'm trying to get the 2nd charge removed from my account. If I can't get anywhere with them, I'll have to try with my bank.

I bought this wig for my Mother, who is losing her hair. The color was beautiful and the style was cute although way too thick and unnatural looking. She put it on and after a few minutes it fell flat. Then her face started turning beet red and she was itching and burning. I had to give her a **. I then thought well I will mist with cold water and maybe it will get better. So I put it on and started having a terrible reaction. Then as it dried, the wig turned stiff and course and fuzzy with glue showing. I cannot believe I just paid $70 for a wig that is defective and we were allergic too with no ability to return it, no recourse whatsoever!! I am so dissatisfied with this company's policies and feel completely ripped off!! Worst Wig Ever!!

Over 20 years with them, and this company continues to go downhill. Wigs are of inconsistent quality, customers service is indifferent at best. Ads... Read the fine print. They have zero customer loyalty. I only purchase new wigs that are rated at 3.7 or more. Product takes forever to get to you, so if you have to return, you need to do it pretty much the same day. If you are 1 hour late, they charge you a restocking fee. They are, unfortunately, the lowest price, so I guess you get what you pay for, like shopping at WalMart.

I have been wearing Paula Young and other brands of wigs for years, by choice. The last two wigs I have ordered from Paula Young look absolutely nothing like pictured, specifically Carter and Lauren. I am so disappointed in this false advertising. I am tired of ordering and just putting the wigs on the shelf in my closet or donating them to charity. The Pictures of the wigs look nothing like what I received. I feel this is false and deceptive advertising And I can prove it. I am requesting a response from Paula Young. I have called numerous times but nobody seems to respond. Something needs to be done to stop them from this false advertising.

On August 21st, I placed an order with Paula Young Wigs. The customer service replied to me about being able to expedite a drop ship order. After not receiving the order on the expedited date I called customer service, they explained I should have never been told the merchandise was available for expediting. They credited me the amount for expedited delivery. At that time, I informed them I wanted to cancel the order. We were moving across country at the end of the following week. They notified me they would submit a cancellation to the manufacturer and it would take two to three days to confirm the cancellation.

Visited Paula Young Outlet in Bridgewater, MA. We were recommended by Dana-Farber. We were hoping for a pleasant experience but “IT WAS NOT”! We walked in the door and were greeted with a “FINGER POINTING TO A DOOR” and unwilling to answer our question then continued on with their conversation and then she said “STILL POINTING HER FINGER AND SAID THE DOOR IS OVER THERE” with nasty undertones in her voice! (That’s the information desk that is provided by your company). So now we have gone into the store and the employee says “DIDN'T YOU READ THE SIGN.” “We don’t allow pocketbooks in the store.”

I ordered the Victoria wig and have been getting wigs and supplies from Paula Young for about 5 years. This wig, after wearing it about 5-6 times starting getting corkscrew strands (like a scouring pad) along the very top and around the front. I called customer service and was told that because I had removed the tags, they could not take the wig back or replace it. I told the girl that tags have to be removed or you can't wear the wig, but that didn't matter. There was nothing that they would do. When I had first called I went to the order prompt and they had my account listed and the items that were sent to me, so it's not like there is no proof that the wig was purchased, and that it was very recent. I finally requested to be taken off from all correspondence (catalogs, email, etc) and this person was fine about it.

It was for my 91 year old mother. The rep told me it was clearance and since I ordered online it was final, even though I chose dark brown and they delivered a blond wig to me. They have poor customer service.

I ordered a curled up wrap to help make my hair look fuller as I am ill and losing vast amounts suddenly. The actual product was $8.99 with a process and handling fee of $5.99 which totaled $14.98. I received it and the color was not salt and pepper, it was very black with a few strands of white mixed in. The quality and look was very fake and I immediately returned it the very next day. I was shocked when I received a message only an hour ago that they credited my account $1.00. I understand that shipping and handling was deducted which would have meant that I would get back the price of $8.99,

I received an email stating "$10 OFF PLUS FREE SHIPPING PURCHASES OF $49 OR MORE. USE CODE 902450 SHOP NOW." When I was not getting the free shipping when I ordered the Ryan wig, which was $49, via the website. I called Customer Service. I had a very difficult time understand the agent. But I did finally get to understand that the free shipping was for purchases of $49, but the $10 off, brought it to $39.00. I said it doesn't stipulate in the offer that the free shipping is based upon the purchase price before or after the $10 off, therefore, please apply the free shipping. Mind you, I also order wig clips for an additional $6.00. So now I am arguing with the agent over $4.00! I asked to speak to a supervisor.

I returned a wig I purchased on 6-18-18. Name of the wig is Flirty. I gave this to my mail lady who picked it up from my home. Now I call to see if they have received the wig back for an exchange and they tell me they have not received it. It has now been over a month since it was returned. I have called numerous times to check on the status of the return. After calling I am now told that I have no option but to lose the money I paid for the wig because I did not return it to the post office and get a tracking number.

I bought 2 wigs on Paula Young website and their website allowed me to put a US shipping address. After some days, I received an email telling me that they could not accept the US address because I have an international credit card. So, why did their website allow me to buy it and put the US shipping address? Their website is clearly inadequate for international customers!!!

Wig A3416 Geneva, color 2726 $57.98 - I received the wig on 7-18-18. I had not ordered wigs from Paula Young for many years, I was always satisfied with my previous wigs. I am older now so ordered the same named wig in a lighter color #2726-8. This wig is poorly made and has more hair on one side than the other. The texture of the hair is totally different and looks "wig". Hair stands on end and is impossible to style. I want to look natural as I have loss of hair from chemo. I feel you must have changed wigmakers as this is nowhere near the quality of my other Paula Young wigs. I will not be ordering from you again!!! Will also let my friends at the hospital know about this.

When I called to return the wig today that I had purchased for my 98 year old aunt's birthday, Shane was so rude and they sound like robots, as their apology is so canned it is ridiculous. We are real people out here, trying to help people that do not have a lot of hair and PAULA YOUNG'S company takes advantage of us. I am returning the wig I ordered as it was too much hair for my aunt and they could care less that I have to get it there overnight, or they will charge me another $20! It does not matter that I did not receive it until the 22nd of June... or that I had to travel to another city to give it to her, they are saying they have to have it tomorrow or ELSE! Please do not be fooled by them and do not do business with them! I am disputing the order immediately!

I ordered an item from the clearance section. When it arrived, I tried it on and didn't like it. I returned it the next day. Few days later I received a postcard telling me that the item (jumpsuit) has been "donated to charity on my behalf". I called and asked why they sent me such a post card, I was told to read the center page of their catalog where the policy is written. I went back to the catalog and could not find this so called policy. I have called three different times asking for my jumpsuit back and each time the manager tells me they will not send it back.

I ordered a $68.98 4 pc hair extension and when received was wrong color and length too long. I sent it back and they refused to refund me because the box was torn which happened when opening it. The item itself was undamaged and unworn and still attached in the box. I think this is pathetic and highway robbery. They would not offer store credit either. They just want to keep your money and don't care at all about customer service. I told them I would be filing a complaint and telling everyone I know not to order from them because everything on their website is a lie and fraudulent!!!

As if the expense of having cancer isn't high enough, these people take advantage. I ordered a wig that was too dark and not quite the look for me. I had to return it. I paid the return postage and the Paula Young people charged me $33.32 for sending it back. Restocking fee. The wig I ordered was drop shipped from the manufacturer. Shame on you for taking advantage of people going through this horrible disease. I will make sure I pass you on as a place to avoid.

I went onto the Paula Young Wigs site directly. If you signed up for emails, they gave you a 10% off code to use with your purchase. I did and I got my code but try as many times as I could before getting totally frustrated, it did not work. I sent them an email and got the auto response that someone would contact me. Well, I found the same wig at a different wig site (they sold Paula Young Wigs along with others) and it was cheaper because they charged less for shipping. When I emailed Paula Young to tell them that and the fact that I could not get the 10% off to work and to please unsubscribe me, all I got back was "you can hit the unsubscribe at the bottom of this email." They never addressed the issue of the 10% off. No, it wasn't much money, but it was the principle. SO DON'T BUY DIRECTLY FROM THEM BEFORE YOU GOOGLE THE SAME WIG AND SEE YOU CAN GET IT CHEAPER ELSEWHERE!

I purchase a hairpiece which was advertised as having clips. It did not. I paid shipping to review the product and was told I would not be charged the return fee. But I was charged and they refuse to refund.

Wig 1 A3025 Braided Headband with hair 10 Product, $29.99 $9.99 P&H = $39.98 Paid. Item returned 3/19/2018 and verified received by P Y. Have been calling since 4/3/2018 to verify that instructions on receipt were followed. I have called 4/16, 4/23, 4/30, 5/1. Told refund check in the mail. It is now 5/11/2018 and I have not received the check. One star for the customer service staff that answer the phones, they are polite and yes me to death but nothing is done. Ms. **, Amanda and numerous others. Wig did not fit comfortably, followed instructions for measurements. Color was not good and texture was too hard. Oh so disappointed with how the Paula Young operates.

Ordered 2 wigs on 3/17/18. After modeling for family, returned for exchange. Called their 1-800-364-9060 line to ensure exchange possible. Completed the form and returned for exchange. Called 4/16/10 to inquire about status of exchange. The representative, who was quite rude, explained my returned arrived the day before. ABSURD that the USPS took 4 weeks to deliver. I would be receiving an email in 5-7 days confirming shipping. Indeed, received invoice with no refund. Paula Young charged full price for 2 new wigs - no exchange. I have completed the 'contact' form. However, based upon the reviews on this website, I doubt I will ever hear from them. I am appalled at their lack of customer service. There are too many other companies available to put up with this. Boycott this company!!!

Have purchased many wigs and have through the years been mostly satisfied except for fine print and customer service!! Always purchase clearance because I don't have a lot of money. Just recently a wig I tried to purchase kept coming up for more than advertised in catalog. Called customer service and remembered that the people they have working there are not nice and always snippy. Also, she had me check the catalog and having stopped purchasing from them for a long time, I remembered why I stopped! There is always fine print and exceptions to everything they advertise. You can NEVER get an extra discount and the advertised Free Shipping because they won't take 2 coupon codes.

I placed an order on Sunday. I looked at my bank account and seen I was charged on Sunday and then again on Tuesday. I called the company billing department and was told that is how they do business and I would have one charge dropped off in "a couple of days". Nowhere did I ever see anything stating I would be charged twice. The billing department was not very helpful and was actually rude. I will NEVER order from them again.

This company is horrible. I ordered one wig two months ago. Got it. It did not fit. So I asked to exchange it for another size. Five weeks later, they charged my bank account twice for the wig. Two days after double charging me, I received a PARTIAL credit for the wig I returned. So now I have no wig, and at one point, three debts from my bank account. Thanks to PYW, I now owe $68 in overdraft fees to my bank.

I ordered 2 wigs, 1 was OK in size, the other not, even though both were average size. I sent the too-small wig back in a week and have yet to hear. Their automated system says there are no refunds and I wait on line for 15 minutes listening to a recording and finally someone comes on line from Customer Service. She said I would have to check with the post office. I told her I can't do that since I used the Paula Young preprinted return label. She then immediately said, "Oh, I see, your item was received today at 8:15 am. You should receive your refund in 5 to 10 days." I shipped it several weeks prior so, is it just that they have a very poor processing process? I will never use this company again and will make sure all my contacts know how horrible this company is at customer service.

I am awaiting a response from this company since 2014. Since this timeframe, my mother has passed away so she won't be needing the wig anymore. A company response would have been appreciated, so obviously, either this company does not value its customers or they just don't care. Either way, it's rude and it's been 4 years with NO response. Sad really.

Ordered MED AUBURN. It was extremely dark. The colors are nothing like the color they state they are... so I returned it to get a lighter color. Thought they allowed one free exchange... which made sense since their colors are so falsely named. No. It was only for drop ship orders. So they charged an extra $7.99 because THEIR COLOR NAMES DO NOT MATCH THE DYE COLORS OF MOST BEAUTY SHOPS AND HAIR DYE PACKAGES. With the studio lighting... their colors are not looking true. Folks... do you want to spend $8 each time... trying to figure out their colors. Stay far away from this company.

Have ordered twice from them. I was not satisfied and sent wigs back. Neither time did I get a refund. They said they gave them to nursing homes and I didn’t get a refund. First I ordered I thought, "Well maybe I was too late sending back" but second time I was sure and sent back same week I received but they said same thing.

I ordered some clip-in hair extensions that turned out to be too yellow for my taste. I was well aware of their strict return policy so the day I received them I e-mailed customer service for return authorization & label. I didn’t hear anything for five days & e-mailed them again... still nothing. I sent another e-mailed stating that I’d been waiting since ** date for a response.

I ordered a clearance wig. No mention they were not to be returned. It was poor quality and looked so fake. I returned it with their printed label and received a card. They donated it & I got NO credit. I then ordered again on an expensive one and it was not good. I got part of a refund. They have charged me $14.95 a month for three months and couldn’t get it cancelled for a free shipping charge. I won’t be buying from them & would like a refund on their Platinum Plus for three months.

On January 2, 2018 I ordered a couple wigs and some accessories. I returned the wigs and one of the accessories on January 16th, using their pre-printed return label. For over a month I heard nothing from them, so sent an email. They said they would check on it. After several other emails and no refund, I called on March 30th. Lady said they received it January 21st and would put in for the refund, should have it by April 4th, no money yet. After another phone call April 6th, she said it would be another few days. I am not happy with their business practices. Would never do business with them again.

I am ashamed to live in New England when the girls working at the outlet store are rude and not organized. I do not know WHO is running Paula Young, but they are not doing a good job, especially with both store and online customer service. I have had terrible experiences especially at the store. It's a shame because they do have a decent product for the price. Your customer service can only be as good as your supervisors so I hope they are reading these complaints and taking them seriously!

I orders a wig. When received it was the wrong color. I pointed out that the wrong color was handwritten on the invoice. After a while of haggling, they said I could return the wrong colored wig and they would donate it to charity... But no refund. This happens frequently, too frequently to be a once in a while mistake. They keep your money no matter what. Isn't the Consumer Affairs looking into this? Who pays them?

I have ordered from this company for at least 30 years. I have alopecia and need to wear a wig full-time. The policy changes in this company and the loss of quality of their products has been so disappointing. I recently sent a wig back within the time frame in their return statement. But the time started when I ordered, I guess because I received a postcard saying they had donated my wig to charity. No name of the charity or number for tax purposes. I am sad to say that as a faithful customer of this company for so many years, I will no longer be purchasing items from them again.

I thought two weeks and put in the promo for free shipping and I even received two different emails showing my charges. A few days later I get another confirmation email and this one includes $12.99 shipping. I’m disputing it but they’re saying I wanted it expedited, and the email was rather curt. So I replied I did not want to expedited and here are the charges I received. I will be disputing the difference with my credit card company. I’m sure they’re doing this to others and if they do this to you please don’t accept it and fight it.

I ordered 2 wigs which didn't look right. I called and was instructed that returning my items was fine. So I followed their instructions and returned both items. After three weeks I called and they stated 1 was credited and the other was final sale so was donated - no credit! I explained I was told returning them was fine and they basically said... no refund. I then told them that I haven't seen the credit for the one wig in my bank. They said it was given three days ago and isn't their problem... Really?!? I'm out money from two wigs. Beware!

I purchased the Vina wig in late December. When I received it, it was super bumpy in the back because the hairs had been curled up and pressed into the wig cap--looped into the wefting of the cap. I was concerned that if I had the curls steamed out of the cap, the wig would lose its shape/cut... So I returned it (paying for the shipping on the return). They determined it was indeed defective and sent me another one... with the same defect! So I called PY right away, was told they would reimburse me for the shipping and to send this one back as well. I also clarified that I would NOT pay the 20% restocking fee since this wig had the same defect as the last one (both Vina wigs--clearly someone at the factory was not skilled in basic wigmaking). Of course they agreed, but then charged me the restocking fee anyhow.

This past year I have purchased 4 of the secret crown pieces and with my hairdressers help styling them, they were absolutely perfect. The fifth piece I purchased did not have as much hair as the ones I previously purchased and when I attempted to return it in January for an exchange as this one did not have the same amount of hair as the others, I was told I was too late and if I did try to return it would be kept and donated to charity. Please also note that their return clock begins on the date they mark it as shipped out and drop in items from a 3rd party vendor have only a 21 day total window - assuming they will even honor a return (I have my doubts). I WILL NEVER RISK ANOTHER PURCHASE FROM THIS COMPANY.

I ordered a wig from Paula Young, paid extra for quicker delivery, was advised by the representative that I would receive the FedEx package by 1/31/2018, nothing! I called Paula Young at 1-800-364-9060 and was told that I was never told the wig has not been shipped, however it should. I asked about a refund, was told no, I'd have to wait until I did receive the package, return it, but I would have to pay a $7 return fee. Do not trust these representatives, they will tell you what you want to hear simply to get your billing information and then they are done with you. I am going to dispute the charge with my credit card company and have the charge reversed. Never again, just stop and think of the many cancer patients that are possibly being taken advantage of in such a dark time in their life.

Recently, I wrote a review stating what a hard time I had receiving my refund after I had returned my hair topper. Shortly after writing the review and almost giving up on receiving a refund, I called customer service one more time. This time I asked the lady to give me a courtesy credit since I had been a long time customer. Several times before, I had called and been put on hold and told I would receive my refund, and after a couple of months, I was still unable to receive a refund for my return.

I have bought several wigs from Paula and they were okay. Made the mistake of buying a clearance wig. It was not the wig I ordered. You can’t return a clearance wig but via e-mail they agreed to take it back. The tag's still on. I was to pay 7.99 for shipping. Okay lesson learned. I sent it back got a receipt from the post office for it. 10 days went by hadn’t heard anything from them so I called a very rude customer service person. Said they didn’t receive and even if they did now it would go into a restocking charge for 19.99.

I ordered wheat and got a light brown. I shook out one of the clip on to see better, determined it would not do and immediately put it back in wrapping and took it the post office at once. I finally got my refund. Paid $49.99 and received $31.99. This is not what they promise. When a company does business like this, it makes me leery to do any online business. I will not be reordering from Paula Young that is for sure!

Received the wig Eva, it was such poor quality. I bought wigs for 47 yrs and this is the worst company to deal with. I bought a wig on sale for $39.99 and it was such poor quality. I sent it back today and it will cost me 7.99 for shipping, I don't have a problem with that but 14.99 for restocking is ridiculous amount to charge. I will only be getting back 18.00. So they are making money on me for nothing. Will never order from them again. Before I received this order I ordered another wig from them, so that will probably be going back. That was my mistake to order before I checked out the first. My other wig was Alex for 39.99.

When I received the (Codi) wig yesterday, it looked nothing like the pictured wig in the online catalog. I feel it is very deceptive to not mention that the wig they are showing in the catalog has been altered. The wig I received was literally a hot mess. Awful. I would be embarrassed to take it to any reputable stylist to be shaped up. I sent an email to their service department and told that I would receive an answer to my complaint yesterday. I have not nor do I expect to. Very disappointing. I feel that they prey on women or men who may be in vulnerable positions. Chock it up to experience. I will never look at their catalogs nor order from them.

It seems PY lures you with promo of Free Shipping. I bought a wig, the Free Shipping and $10 off was applied, I clicked send. When I checked my credit card, they had charged me $11.99 for shipping! How was it changed? I called to get it resolved, the Customer Service rep hung up on me. I emailed the company, they replied with they will be refunding the $11.99. No we are sorry, no explanation as to how it happened. I have been in customer service for 40 years, you need to learn to listen. She answered the phone "Hello". Should say "Thanks for calling PY, how can I help you?

The promo in huge letters on catalog says. "Take $10 off + Free Shipping on your order of $49 or more." So you buy a wig for $49.00 (and for good measure threw in an accessory for $3.50) but didn't get free shipping. WHY? Because they take off the $10 first, now your order is no longer "$49 or more" so you have to pay shipping which is...$10. So the right hand giveth and the left hand taketh away. So the promo with the + is misleading. It is NOT $20 off + Free Shipping, MT here's no AND free shipping, it's one or the other. What a scam!

I placed an order, and paid premium shipping for an item that cost $30 and guaranteed 2 day delivery. It did not arrive for 4 days and in contacting this company I found the worst customer service of any company I have dealt with in years - this company sucks. I am returning the item and I find their attitude, their UNWILLINGNESS to provide any HELP, or to refund the PREMIUM SHIPPING FEES UNCONSCIONABLE~ I warn all against doing business with this hideously bad company.

I ordered the wig named Casey. I was never so shocked when I tried it on. NOTHING, I MEAN NOTHING like it was shown in their catalog. Hardly any HAIR!! The quality was horrible. I could not even comb it... why??? Because NO HAIR. Literally made me sick. To make matters worse, I didn't realize that after you cut that pesky little tag off in the back... you cannot return it. I wouldn't want ANYONE to get it anyway. I AM THROWING IT IN THE TRASH CAN!!!

Tell Paula Young to stop sending her catalogs to ** people. She had nothing we are willing to buy. Tell her to mix it up and maybe we might consider buying something from her. PLEASE don't need these catalogs.

I think your Expert Review-Research Team needs to recheck their review. I ordered 216.43 of product from Paula young. I was charged $14.99 postage. On your research review it says that it should have been free postage for that amount. I ordered from a $ 29.99 and they charged me $34.99 for 2 of them saying it was more because of the color. 30B should not have been charged extra for color and 6/28 was also charged extra. I was going to send 2 of the wigs back but after reading all the people that wrote saying they never got their refund or Paula company decided it was not in perfect shape so they donated them without asking the person if they wanted to do that.

I tried ordering an "add on" hair piece. Customer service was strictly an order taker. Was not at all helpful and seemed to know very little about the products. She essentially answered me by reading back what was in the catalog. I could and had read that myself! I never placed the order because she was so incompetent at providing any information beyond what was in the catalog. I don't know why bother to have a customer service dept. if it's not to be helpful to the potential customer!!

I bought a wig and returned it with all tags attached as it did not fit and shiny fake looking. Rude customer service person told me clearance item and Paula Young term final sale. Nowhere on my invoice or online order did it state final sale. I would not have bought any item I could not try... stupid unfair policy for a mail or online wig company. I have contacted the attorney general office. If order did not state final sale the consumer should not have to research the policy. It should have said final sale as not all clearance items are final sale in retail! I am on a fixed income and would never purchase without being able to return. Very rude customer service supervisor.

I ordered 2 wigs over 3 weeks ago in large. When the order came on August 1, they sent me the wrong size. I called and explained the problem. They said they would exchange them but charge me 7.99 for shipping. I told them this was their order not mine. However they had to review the recording my order before they could exchange it without charging me. They said it would take 24-48 hours to do that.

Ordered a wig from Paula Young. When it arrived I tried it on, not my style - so I returned it to the box in the same way it was sent to me. The order was placed 7/11/17, and returned a few days later in the way it was sent to me. Today, I received a postcard dated 8/7/17 that informed me that the return period had expired. I called customer service and asked what the return policy was - after much ado - they admitted 30 days (like I already knew), however they told me it was not in "pristine condition." I, then, spoke to a supervisor who held steadfast that it not in pristine condition. Then she said, "That is our policy and we don't back down." So - Folks - I will never order from this schlock outfit again, they must be having many problems. I have never experienced this with any company online - this is a first! My advice - Do not order ANY Wig from Paula Young!!!

I returned a wig because it was inferior. It was nothing like advertised. I got a nasty postcard that stated sale items could not be returned and the wig was donated to charity. I was livid. Nowhere was it clear the sale was final. I was not given the option of keeping it. I would have paid for the return back postage. I could have tried to have a stylist work on it rather than be out $58.00.

I am a new customer to Paula Young and have tried twice with two different orders to seek a return for part of each order. After waiting and waiting and checking on why I hadn't received a refund and getting a runaround I get two notifications today, one saying I waited too long to return on the first order (which is incorrect as I returned a wiglet and band two days after I received it with their postage paid return label). On the other order I called before I returned one of the wigs and was told I could get a refund minus the $7.00 shipping only to receive a letter that I could only get customer credit. Good bye Paula Young. I will never recommend them to anyone!

I purchased two wiglets for over $80. When they arrived I could tell they did not match my hair so I didn't even take them out of the boxes. I spent $15 to send them back on the same day they arrived. The company only refunded $17 for each wiglet. This is a deceptive practice and these people should not be conducting business. It is a total scam and from the other reviews I am reading I see it seems to be their practice. Shame on you. I plan to be a vocal about this company's practice as I can to my friends who are wig people. I will post a negative review as many places as I can find.