Paula Young Wigs Reviews

I have been a Paula Young customer for 9 years and have returned several wigs with no trouble. But something has changed both in the quality of the wigs and the customer service. One of the wigs I returned on May 30, the day after I received By June 15 I had not received credit and called to ask why. "Yes", I was told, "The Victoria wig was received on June 14," and my refund would be issued June 21 which came and went with no refund. The woman I spoke to on June 24 told me that the wig had NOT been received in the warehouse but was still sitting in the post office. Hello! Three people told me it was in house on June 14. Did it just jump up and go back to the post office.

My mom has been buying wigs from this company for at least 15 years and has had no problems with them until recently. Her last 5 orders were a mess. The quality of the wigs has really gone down. There's less hair than there use to be on all their wigs. Also, my mom ordered another wig that she had ordered before, but this time it came differently with the cut on top too long. Luckily, my mom knows how to cut hair so she cut herself. Another wig she ordered she tried on and removed the tag before she realized that the very top of the wig in the center was cut real short "like woody woodpecker" she said. She called customer service and they said they couldn't accept it as a return because my mom removed the tag. She threw the wig in the garbage.

My wife purchased a wig and styling kit from Paula Young. She returned everything and only received a refund for the wig. I called the company and asked about the refund for the styling kit and was told it was a final sale item, so it wouldn't be refunded. I told the person that the catalog said sale only, not final sale so send it back to me. I was told it was donated, so I told her that I wanted a donation receipt and was told they don't have those. I then asked to talk to a supervisor and she was even ruder. I have never dealt with a company with such rude employees in my life. We went through the same stuff as I did with the 1st employee. It finally came down to I should have read the back of the order form envelope that was torn off to send in the order.

What a con Paula Wigs coupons are i.e., coupon 902174, $10.00 off AND FREE SHIPPING on orders of $49.00 or more... I placed an order of $54.99 used coupon and ONLY GOT $10.00 off. To get A FREE SHIPPING I would have to spend at least $59.00 NOT $49.00, so that when $10.00 off is applied balance has to be $49.00... Clever, but not fair to your customers. If you don't want to give a discount, don't... Don't do bait and switch... it's not good business. I called customer service, they could care less... Don't know what country I was talking to, since there so many other wig companies, I believe I will change to another company and hope for better business ethics!!!

Do not under any circumstances purchase ANYTHING from this company. I purchased what was supposed to be an auburn colored wig. The wig that arrived was brown... Even out in bright sunlight, there wasn't a single reddish hair in the wig. When I went to return the wig, I discovered that I would have to pay a $7.99 fee just to return it AND I would be forfeiting my $9.99 shipping and handling fee. This means that for a $39.99 purchase with a $9.99 shipping and handling fee, totaling $49.98, Paula Young Wigs would be keeping $17.98 of my money... just for sending me a wig with which I was completely unsatisfied. Paula Young Wigs is just a rip off outfit. The return policy is not stated when you order a wig. The policy is only stated in the invoice which comes with the order when it arrives. This is a completely disreputable company.

Called today to find out about a Wig that I returned. Was told that I was being charged $7.95 and I would have to pay this when a new Wig came in the mail. Because they say that nothing was wrong with the one I sent back. Thing was burn at the middle of the Wig and I would have not sent it back if nothing was wrong and If I didn't like it, why would I order another. More or of Less they say people don't tell the true. I'm so mad and told the woman I talked to that I was so done with this company. She said, "Well you only ordered Two Wigs", I told her That right now I have 10 wigs. She was a **.

I couldn't believe the difference in size from the photo to the tiny Barbie wig that arrived! It would literally fit a Barbie doll's head. Oh well for 9$ what can you expect, I would prefer truth in advertising. The photo used the model's hair to make the hair piece look fuller. Caveat emptor, buyer beware.

I placed an order for 10 wigs on April 6 from a catalog which gave a price of $39.99 and included an offer of 20% off any order over $59.00. Shortly thereafter I received a confirmation of my order, which stated that my coupon # had been accepted. Wigs began arriving two weeks later. I have received 8 wigs and was charged $39.99 each. Total charges have been $414.89 (includes shipping charges). When I called to protest the lack of a 20% discount, the supervisor said she would only give me the discount for the last 5 wigs received because I had not called and protested the amount charged within 15 days the shipping the wigs. I still have not received 2 wigs and she promised me I would get them in 4-5 weeks, but they would not be eligible for the discount. She said that was because they shipped them on 4/12 and 4/14/17. They were not received. I was waiting for the order to be complete, but that never happened.

When I returned a silver that was wrong color using their return label and returning less than 2 weeks after recipient. Never heard from then. Weeks later I inquired about receipt and refund. They said they had sent a refund to my credit card. Never happened. They said when I checked again weeks later that they had sent the refund but would take time. 3 months later no redundancy credit card has nothing from them. Lies and false advertising. Would Never do business with them again and suggest that for anyone considering purchase.

I tried to point out to them that most of their customers have lost their hair from cancer treatments & should be treated with respect & dignity. Well not at Paulayoung.com, the higher up in managers - supervisors the nastier they got. I was telling them I am a stage 4 breast cancer survivor and had brain cancer & I will be using their services from 2000 and now for the rest of my life - you would think they would say, "Hey this is a very good patient and we want to keep her happy." I was telling them of the serious financial problems I am currently going through and was facing the reality that I may lose my home and have no place to go except live on the streets & rehome my 3 cats - which would DEVASTATE me. I was not looking for sympathy. I wanted to know if I could get some kind of discount.

Buyer beware. This wig company should not be able to do business. I purchased several wigs and had to return them because they were poorly made and was charged for a restocking fee every single time. I purchased a wig on sale and was never told that it was a final sale and a refund could not be issued on final sales. I returned the wig not knowing their final sale policy and they took upon themselves to donate the wig instead of sending it back to me. I assure you that my wig went back into circulation for sale. The employees and supervisor were both unprofessional and rude. Think of how many people they do this to and get away with it. Do not do business with this company. You will surely be sorry.

I recently ordered two Raquel Welch Wigs, each a different style in the size average. One was almost $200 and the other on special for around $100. The less expensive one fit fine, but looked horrible. The more expensive one was so small, it would not even fit onto my head. I returned both of them, stating that the $200 wig was defective or the size was incorrect. I requested that they do not charge me the 20% restocking fee on that wig.

When I ordered an Alex wig for the third one it was not as pictured and the fibers looked very fake. I had ordered before and sent one to my sister. When I realized it looked more like the Blair wig and was too straight on top and not styled. They had told me it would be a 7 week wait on that one because it was out of stock at the moment. I told him that would be fine but I got it within 5 days later and it was this mess of a wig. I didn't send it back but have never worn. When I sent this last one back I used their "Smart Label" which their paper said would be $7.98 deducted from the cost. They deducted $15.98.

I have purchased wigs from Paula Young for many years and have previously been very happy. Over the past two years the company has completely changed their values and customer service. When I order a new wig at given regular price they send defective or previously returned wigs. These wigs are not marked as used or returned so customer can make a choice, nor are they packaged as new. I called to request a NEW one after three returns and they said they will not guarantee that you will get new, unused wig. Very rude and terrible customer service. I do NOT recommend buying their product any longer. I probably have 20 of their wigs but will not order from them again.

Just bought a wig from Paula Young. Did not fit right. Spent 42.9. Contacted them, they told me to send it back. The day after I sent it back they told me they could not refund because clearance item. Never told me before I sent it back. Now fighting to get money back from PayPal. Do not buy from this company, they will rip you off.

I ordered 2 wigs totaling 109.00. I did not even try them on. When I opened box, I immediately knew they weren't for me, didn't try on. Boxed back up, all tags still attached and all paperwork was included. Today I received a refund of only 42.00. When I called the company I was told one of them were clearance and I wouldn't get my money back and that they donated it to charity. Be careful if you order from this company. I only wish I had read the complaints before ordering.

I had already bought 9 Paula Young Wigs and all fit fine and looked good. I decided to buy 1 Jaclyn Smith wig. It wouldn't stay on my head when I tried to style it, so I never wore it. I returned it and paid for the shipping and wrote a letter saying to send me another wig in exchange for it. I called them and they said because I had taken the tag off they would send it back to me. I told them it was not made right and it wouldn't stay on. They just said sorry. Plus they would charge me $5.00. I was shocked!

Ordered two wigs, which were clearance items. I tried to return the merchandise for an exchange of another wig but was informed CLEARANCE items are NOT returnable and/or refundable (but would be sent back or donated to charity). The wigs were inferior products, as the weave could be seen clearly in the top and sides of the wigs. I was hoping another style might prove more acceptable but since I was refused a refund or exchange, I guess I'll never know. Contacted PAYPAL and they are disputing the purchase. I will NOT DO BUSINESS WITH THIS COMPANY AGAIN... EVER!

What has mail order shopping come to? If you haven't placed an order already, don't waste your money buying from this (Paula Young Wigs) company. Because there is no way to get any portion returned if dissatisfied with the product. I returned my purchase intact but was told none of my funds would be refunded because the tags were missing, which was a lie. Then I was told I could send them $5 and get the wig back or they would donate the wig to charity. So I just did my good deed for the day, I donated $59 and change to Paula Young Wigs for somebody's dinner and drinks and somebody else gets a free wig. Blessings for everybody involved.

Worst Customer Service ever. Placed the order 6 weeks ago but still did not received it. Try called them three times but nobody in the company can find the status of my order. Girl from customer service arrogant, nonprofessional and interrupt me many times. NEVER order again.

I am a first time customer of Paula Young. I purchased a Wig that was discounted as I would like to have a different hairstyle for the Holidays. It was beautiful the first time that I wore it. The 2nd time, I noticed strangers looking at my hair strangely. I found out the reason was because the Paula Young wig had a large hole torn on the top of my head. I immediately went home to remove the wig and contact Paula Young. The representative and I discussed - Why would this wig tear after such a brief time of wearing it? It was not torn when I received the wig, and should not have torn in such a short time of ownership. I did not get to wear it for the holidays. Instead I shipped it back to Paula Young for a Refund - which I was given a Refund Confirmation #!

Shipped back and was told no refund or exchange. The colors for the 3 items were a mismatch. I kept one because it was a small piece. When I shipped back the other two they claimed one of the items was not in "pristine condition" yet I shipped it back exactly how I got it. They would not budge and now I am out $50 with shipping. It is a foreign company and customer service reps are robots. Money making and poor quality.

I ordered 2 wigs from this company on November 11th for a total of $291. They arrived separately but fairly quickly. Both wigs were a joke. Both made me look like a clown with too much hair, ugly colors that looked nothing like the pictures on the web site, and poor fit. I sent them back promptly at my own expense. Mind you, they cost me $14.99 to get them shipped to me. Then I spent another $30 + to send them back to 2 separate addresses. THEN, I was charged another $54 between the 2 of them for restocking fees and who knows what else. All in all, I spent $99 for NOTHING. I will NEVER order from this company again, and would suggest that you do not either. It will cost you a fortune, and the wigs are not of good quality AT ALL. My recommendation - go with Raquel Welch wigs - they are awesome!

After being customer with Paula Young for years with successful exchanges and returns I was refused a return due to "not in pristine condition", stated had an odor. I returned with all tags and in condition I received it. I was not allowed to talk to a supervisor. I will no longer order from Paula Young and advise other to beware of their "pristine" requirement. I regret I was not allowed a more satisfactory resolution.

I ordered wigs online from Paula Young. It was my first time on the site and I read the stated return policy. I had ordered color swatches from the wig company for $50 and chose my color wisely. When the wigs arrived they were big and bulky and looked comical on me. I returned all 3 of them promptly. All tags were intact, never removed, and in the original box, with net. They were NEVER worn just tried for fit with tags on. I was charged a $40 restocking fee for each wig and $80 restocking fee for a very expensive wig I wanted to exchange. So $160 approximately in restocking fees!!!

I purchased a wig for my mother. She was very unhappy with the quality. She returned it for a refund it, and I received a postcard saying that the sale was final and the item had been donated to charity. BEFORE I purchased the wig, I called the company and asked if I could receive a refund if my mother didn't like the wig. When I called their customer service, the representative was rude and said I should have noted that it was a sale item and not eligible for a refund. $100 down the drain, NOT including what my mother paid for return shipping. STAY AWAY FROM THIS COMPANY.

I recently purchased a Paula Young wig online. I received the item and the next day I received a catalog that had take $10 off the price of any $49.99 purchase along with free shipping. Since the wig came just one day before I received the catalog I called to ask if I could get a $10 credit since the wig I purchased was $59.99 and the agent told me no because I ordered online and the sale was only good if you ordered through the catalog. I tried to reason that it was the same wig and the same company and that I had made several purchases through their company for the past few years. She hung up. I decide to return the wig for a refund due to their bad customer service department and then read about their return policy where I would be charged $19 for a restocking fee. I guess it is an expensive lesson that taught me to never deal with this company again.

I ordered a wig Sept.15th, received it Sept. 26th, 2016, looked nothing like the picture and color nothing like sample shown. I immediately sent it back for exchange for another wig. After talking with 3 different people, was told two of the times that they had received my wig and my exchange was being processed and would be sent in 5 to 7 days. Now I call today which is Oct. 17th, and they tell me that my wig is now a donation, and I can't get a refund or exchange. This is unbelievable! Took me over a month to find this out. What a joke. Warning buyers to read any fineprint before ordering from this place. I will certainly pass the word on what a terrible customer service you have!!!

I ordered 3 wigs and all of the accessories. One was drop shipped from another vendor. Apparently this ship date started my 21 day return clock. The Jazz wig arrived 5 days before the 2 Paula Young brands. I had no paperwork included with Jazz so I couldn't return it. When the others arrived, I kept one and returned 2. By the time they processed the returned Jazz, it was a hair beyond the 21 days. The PY brand was credited because it was within 30 days. I communicated via email which was a joke. They pasted the return policy in their reply. They did not even acknowledge I couldn't return the Jazz until I had the paperwork with the later shipment. I'm out $120. I wish I had found this site before I ordered. Now it's impossible to get completely off of their mailing list. Buyer BEWARE! Read these before you buy.

I have been ordering from Paula Young since 2016. I order five to six wigs per year and I have previously never had a problem. On July 7, 2016, I purchased a Sheer Chic wig and received it on or about July 19, 2016. When I ordered the wig, I did not see (and I do not believe it was) a final sale item. I know the difference between a sale item and a final sale item. After receiving the wig, it was very comfortable, but it did not suit my face shape. I returned it the next day after receiving and requested an exchange for a Sheer Beautiful.

I am a long time customer, ordering many wigs over many years. I recently ordered an expensive wig. When wig arrived it was a different color than the picture in the catalog. Called customer service and was greet with a less than friendly response when I explained my problem and told the CSR I was not satisfied with the wig and wanted to return it. I was told that since it was a clearance item I could send it back at my expense and they would determine if the correct item was shipped to me. I tried to explain the issue was not whether the correct item was shipped but that the item I received was not the same color as depicted in the catalog or the color chart regardless of whether the correct item number shipped or not.

I have found this company to be excellent. I have returned more than 1 wig and got very good service in replacement or credit. It is "The Wig Company" that would not refund my money when I returned a wig to The Wig Company. That wig looked horrible - unnatural looking, too much hair and the color was awful. I tried to return it to The Wig Company and explained that I was a little over their 30-day return period because my husband has just died. They would not give any leeway and they charged my credit card for the return postage which was in the amount of $14.99. Be thankful there is a Paula Young Company in which to do business with.

I returned wig piece. Did not receive a refund of 39.00. They said "didn't get it 21 days from when it was shipped." They lied about when they received it as post office said they got eight days before. Also the return policy instructions on back said thirty days.

April 23, 2016, I purchased a money order in the amt of 133.98. This included shipping. Filled it out and placed it and the catalog order form filled out for 100% human hair wig Manhattan #A5068. Placed the money order and order form inside the catalog envelope and mailed them April 23, 2016. May 5 I phoned to see if I could get the free shipping. I didn't see at the time of placing the order. Millie told me the order was received and hadn't had time to ship. She said she would apply the free shipping. May 9, 16, and 23, I phoned back to see why the order hadn't shipped that Millie told me it was in and hadn't had time to ship.

I returned the same week I received, after trying on and was told the wigs were in unacceptable condition. I was told that I would get back $100.92. The company said they cannot now return the money stated to me. Beware of this company as its product and its claims are bogus.

I purchased 2 wigs that upon arrival did not fit me. I returned them to the company but only received partial credit for one wig. I had to make more than 8 phone calls over a period of 7 weeks, constantly being told they would look into my return and I should call in a week. Finally, I insisted on speaking with a supervisor getting her name and told her how upset and disappointed I was with their service.

They lie about their products and their customer service is nonexistent. Even their contact numbers for email, etc., are incorrect. You can run around in circles and find no information. The wig I received was the wrong color and they argued with me about it even though I was looking at the wig. The hair quality was worse than a horse's tail and could not be styled. Not only was the hair awful and the color inconceivable, the cap could be seen everywhere. When I called them, I received the same attitude and service received by the other customers giving them a review. Giving this wig to charity would be an embarrassment to anyone. A cancer patient would be better off going without, in my opinion. It might serve as a clown wig. I am going to call my credit card company and discuss removing the charge. NEVER will they have any business from me and I will tell everyone I know, including strangers.

I ordered a hairpiece from this company a month ago but never received it. They did, however, cash my check and keep the money. Attempts to contact them were unsuccessful.

I ordered 2 wigs. These were wigs I have worn in the past. The styles are totally different than my other wigs and the hair is so much shorter that styling is impossible. There is absolutely nothing I can do with these items. This is not my first bad experience with Paula Young. If the wigs are advertised as 4" long, be prepared to receive wigs that are 2" long and with the texture of feathers. They should be put out of business.

I purchased a wig from them on March 23 before 12:00 on EST. I selected two day shipping so I would receive it by Easter as stated in their email. Upon receiving an item shipped email, I logged into my account to check its location. All documents in my account on their website show 2 day shipping was selected. However, the estimated arrival of my package was March 31, so I called customer service. When the representative couldn't answer me, I asked for a supervisor. That is when Ms. ** informed me that they could not ship my product 2 day, even though they advertised they could, and they had shipped it standard shipping. Her reasoning was that FedEx doesn't deliver 2 day to Georgia. That is crap! Yes they do!

I had ordered two wigs (which were new to me), for a total of $82.97, which included a $2.99 staging(?) fee. I received them sometime in December. I tried them on, didn't like them and returned them later. I called the automated system and was informed that the items were returned on January 25 and processed on December 25. I called several times to make sure about these dates, which left me thoroughly confused. I talked to an actual service rep who was very, very rude and who told me that I had returned them after 30 days and per their policy they deducted $19 from each item, shipping and processing.

My mother ordered two wiglets but received two incorrectly labeled full wigs. She called customer service and was given return instructions. When she received her refund, it was $23.97 short. Not only had they deducted return shipping from her refund, they kept her original shipping. She called and spoke to two very angry and rude people, a frontline agent and a supervisor. The supervisor actually told my mother that she (my mother) didn't know the difference between a wig and a wiglet. My mother was very offended by this and felt that the supervisor was either accusing her of lying or saying that she's stupid.

Just during a period of 1 1/2 years I was taken to the cleaners by this company to the tune of over $350.00. They are very difficult to work with compared to other wig companies! If you are a nanosecond late in returning a wig for an exchange, forget about it. Then they tell you that the wigs you returned (even unopened, still in the box) cannot be accepted and that they have donated them to charity. Hah! And the reps with whom you speak are usually pretty snarky about it. I once returned 2 brand new, still in the box wigs for a return and they refunded the $108.00 cost to a gift card that I no longer have. So, that money is just GONE! I have several more stories, but you get the gist. I am just so disappointed with their unfair and unprofessional dealings. There are a lot of other wig companies out there!

I ordered 2 wigs to get free shipping and did not get the free shipping. When I tried to cancel the second wig they told me they could not cancel it until it ships. Then I told them I would just send the order back unopened and they told me that would cost me at least $19.00 to do that. And their return policy is terrible compared to other wig sites. The Wig company takes returns if you do not like the wig or color, etc. without any problems. I would recommend that you do not order from paulayoung.com. This was the first time I had ordered from this company too. I can imagine how they treat their return customers. They finally took off the extra wig I ordered to get free shipping but the only reason they did that was it was back ordered.

I purchased a wig for my mom. I call to inquire where it is and I found out they said it was already delivered. I called back and told them I had not received it. They told me they delivered it and it was my fault because I put down the incorrect city. Of course I know what city I live in and I did not do that. Came to find out they said they delivered it about 20 miles from me. How could they have delivered it if the address doesn't exist??? I know for a fact my street name does not exist in that city. It’s very unique and I looked it up. Does not exist. So now they refused to give me my money back, they refused to give me a new wig and when I tried to talk to supervisor I was on hold for so long. I just hung up. Came to find out my zip code was off by one digit, but the address and city and street was all correct according to my receipt.

Ordered total $53.47. Returned hair/head/stand. I kept the pins. Refunded 21.99 total. Head & stand not refundable. This wasn't made clear on pre-purchase invoice. Never used. I am out $12.00. Deplorable business ethic. BUYER BEWARE!

Returned two wigs that I received about the 8th or 10th of December. Returned 12/23/2015. I kept checking with the company as to the return status, and was told they were received on Jan 19th. The total for the wigs was 103.97 one was 41.99 and one was 48.99 plus shipping. Today 1/25/16 I was told I was given a refund of 44.00 because they were not received on time and there was a restock fee. So basically I lost a whole wig. I have no control as to how long it takes them to process their orders, however previous orders have also taken them weeks to process. BUYER BEWARE OF THE TRICKS. THEY ARE NOT A COMPANY I WANT TO DEAL WITH AGAIN.

My mom who has had chemo and radiation was advised by her hairdresser to order a wiglet from them. When contacted they told us what to order and so we did. The wiglet was too small and we had to return for an exchange. When I talked with the Rep she was very rude, It had been over three weeks and the pkg was still in transit when I called again. The same rudeness and after four weeks it still had not been in their facility with their return label. When I asked for some way to resolve this issue I was told that it was my tough luck and that when it comes in they will process it and not until then. Also, if it did not get there by the time the return policy was up they would donate it. I will never do business with them again and I don't advise anyone else to do so.

This is the first time I've ever reported a company for such poor customer service and unprofessional return policy. On 12-8-2015, I received an e-mail from Paula Young advertising discounted wigs. I decided to order by phone. I received the wig on 12-19-2015, and decided to return it, as the color was too dark, and the wig too big, so packed it up and returned to company on 12-21-2015. After one month and no credit to my card, I called. They said it was a final sale, and if returned it would be donated. If I knew this was a non-returnable item, (which was never indicated by the rep taking my order) would I pay additional postage to send it back? The supervisor was rude, and unmoving. The Paula Young company has a lot to learn when it comes to customer service. I asked to be removed from their customer list, permanently! It was an expensive experience for me.

Mid December 2015: Ordered the Spencer Hair Piece for $19.99 on clearance and paid $7.99 shipping/handling. When I received the product and opened the box it was obviously much lighter than the shade pictured in their catalog book. I compared the colors. Included in the box was a return/exchange label and the smart label. I filled out the form and used the smart label charging me an additional $7.99. Later that day I found the exact same product on Ebay for $8.00, free shipping! I sent an email telling them to cancel my order. I received an email stating that my order was a clearance item and non-returnable/non-refundable and that it would be donated to charity even though it was in pristine condition and never even tried on.

I ordered the same wig I've been ordering for years from Paula Young on December 4th. I didn't receive the wig until December 21st at 8pm and was leaving for a trip for the holidays the next morning (December 22nd 7am). I didn't have a choice but to use the wig since it took so long and arrived the night before my trip. After opening the wig up that morning I come to realize it is not the same wig I have been ordering. It was in the same packaging and the invoice reflected the correct order but this wig is not the same. The wig is darker in color, doesn't fit my head and is a shorter length. I contacted Paula Young customer service when arriving to my families in a different state, and was hung up on 2x by customer service while explaining the situation. I then called after the holiday and finally reached a "supposed" supervisor who was rude, and told me they do not care.

I ordered a wig few month ago. I never received it and they did not refund me. Tracking no is **.

In 2013, I called to complain because I had purchased wigs from Paula Young since the 70's and had the Adelaide wig for a long time. Then they were no longer true to size so I was asked to return the wigs to Specialty Commerce Co Customer Support. Never heard back from them so I switched to the Trisha Wig. This past month 11/2015 I ordered it on the website and the color was not available. Then I checked the catalog and called and they said it was an error on the website. I returned and received the correct color. Now, the large no longer covers my hairline and the hair itself is much shorter. Not at all true to the ad in the catalog. I was also told the website would be fixed for the color error and has still not been fixed. I am going to start looking for a better company because Paula Young apparently does not care about their customers and when you call they are RUDE!!!

I ordered two wigs and some accessories. I paid for the order and then waited my shipping notice. 8 days later the money was refunded to my account with no explanation. When I called Customer service to find out why... I was told one of the wigs was not available and was on back order. I was told that this is a company policy and the money would be taken back out of my account when the items were processed and shipped. I told the lady I spoke to, "just cancel the item that was on back order and ship the rest of the items."

I placed an order on 11/25/15 for a Paula Young Wig and asked for overnight shipping. I was charged for overnight shipping and received an email confirmation. I called on 11/28/15 to find out where my order was. I was told by the representative that the order showed standard shipping and she refused to discuss it further. I asked to speak to a supervisor and was connected to one. When I explained the problem she expressed that there was a computer "glitz" and the order did indeed show standard shipping. I sent the email confirmation to her and she readily then agreed the fault was on their end but since it was the weekend shipping could not do anything until Monday. She was to put in the order for on Monday the wig would be shipped by overnight FedEx.

This is a total scam that so many of the online wig retailers use. You can bet that wigs returned in stellar condition, with original tags attached, will be resold at full price. I am looking for any retailer of wigs without such a nasty practice. Does anyone know of one? Meanwhile, Paula Young is part of wigs.com, which does business under many separate names and whose customer service ethic can be summed up in one word: UNCARING.

I ordered a wig and only found out that it was on back order because I called to check on my order. Stuff happens... so I ordered another wig and paid extra for overnight shipping. When I didn't receive it on time, I called and was told FedEx didn't deliver to my address. Strange since I have gotten tons of deliveries from Fedex at that address. The woman kept telling me that there was no overnight shipping on my order, however, my confirmation notice clearly showed the charge for overnight shipping. I tried to cancel but was told it was too late.

Got a deformed wig that was on sale. I was told that the item was on sale and could not be returned. When I stated that I am fine with that I have purchased wigs from them for 20 years but this wig was deformed, Faulty. The manager was rude and raised her voice to me.

Don't ever order anything from Paula Young.com! They have TERRIBLE CUSTOMER SERVICE! Check my website: **. Here are all the reasons to shop somewhere else! Their colors are very inconsistent from style to style. Their products lack consistent quality and it's a surprise how many of these pass any kind of quality control. Their Customer Support agents are RUDE! POOR RETURN POLICY

After my review was posted by Consumer Affairs on 10-17-2015, there was an immediate response by a representative of Paula Young wigs asking if they could contact me directly. I responded and spoke to someone who listened to my story and said that someone would get back to me. A few days later, LaTonya of Paula Young wigs called and I explained my problem. She said that she would actually get the wig/color from the warehouse and check it herself. She also asked me if I had another selection, which I gave her. She made an appointment to call me back and did so on that date. She had pulled three wigs, two of the problem color and my second selection. Both of the problem wigs she pulled had the same problem as my original complaint - all one color in the back. She agreed that this was not something she would want to wear either, that apparently they had a manufacturing problem.

Got defective wig. Band could show in the front and was sewn incorrectly, very misshapen. Called to get the $20 shipping refunded because of this and was outright refused. They said that once the product arrived back at returns and they "determined it to be defective" only then would they "consider refunding return shipping fee..." I can understand if the product was shipped cross-country, but this box was shipped from the same state that I live in. I can drive to their facilities in about an hour and they charged $20 for shipping and handling and planned on deducting an additional 7.99 for return shipping. I would recommend boycotting this business. I am currently lodging complaints with the BBB and my credit card company against them. A company that takes advantage of the elderly, and especially those with cancer or hair loss should be ** down immediately.

I placed an order 2 1/2 ago and haven't received it yet. I called customer service and spoke to a very rude representative. If you are ordering before the holidays or a special occasion, place your order now. It might be weeks before you receive it or maybe not at all.

Placed an order 9/6/15 with expedited shipping to receive by 9/11/15. Called 9/7/15 and a very rude service agent said it shipped that day and would arrive on time. On Friday, no order arrived. I called again, and another rude agent said the shipping had been changed to ground, and had shipped on 9/11 (NOT 9/7). No update on the tracking in the order area and it still showed as processing - so I have my doubts. I said I would simply refuse the shipment and she said I would incur a $19.99 fee. So now it's 9/14 and the tracking is finally updated. I'm now scheduled to receive my "expedited" order on 9/21/15.

I have ordered a wig and it was sent back. I asked for an exchange to another wig cheaper. 3 weeks later I get a card saying that they have been trying to reach me. They never ever made one attempt to reach by phone or email. The card said if I didn't call them within 10 days my order would be canceled. So I called, I get one person on the phone. She tells me the wig I order is no longer available. In the color, I wanted to choose another color so while on the phone I go online to pick a color and she hangs up on me. I call back and I get someone different who then tells me my order has been canceled. I was pissed and hung up.

I had a thank you certificate for free shipping from Paula on the next wig I purchased, it came in the box from my order. Next wig had to be at least 39.00, agent said I could not use two promos. The wig was priced at 39.00 in the book, so what was the problem. Why give it to me in the first place if I could not use it on any wig? Hung up. P**ED off. She always cheats you one way or the other, and never gives you a break.

Have purchased from Paula Young wigs before and they were great. Recently purchased 6 more wigs and saw the free shipping deal but could not see where to put in the shipping code so I went ahead and paid shipping. I sent their customer service a short note asking about the free shipping and then sent them the code, they immediately adjusted the total charge to reflect the free shipping.

Make sure you note that all clearance wigs are not returnable. It is written in very small print that they are Final Sale. I returned a clearance wig and when I saw that I didn't get an adjustment on my MasterCard, I called Paula Young. They told me that since I returned an unreturnable wig, they had assumed that I was sending it back to have them donate it to charity. I'm sure I used a return postage sticker to mail it back to them. They should not include those return stickers if the item is not returnable. Given to charity? I doubt it! They just put it back in inventory to sell it again. They said they'd send me a letter in 2 weeks saying I donated it to charity, so I can get a tax deduction. Yeah, we'll see. Don't deal with these people. They don't operated like Kmart, Sears, Amazon, etc. on sale items.

I have been a customer of Paula Young since 1975!!! Service and products have deteriorated to a point where I no longer can do business with this uncaring, callous company!!! Wigs produced in Burma might be better than the ones from Bangladesh. They seem to have lost ALL QUALITY control and I complained to the CIO in a letter about it. Never heard from him, of course. They just lost a VERY good customer. I tell everyone to stay away from that company!

I have purchased wigs from Paula Young for over thirty years. In the past year I have had to order four wigs, hoping the next one would be a better quality. The hair length is not as advertised. The quality has plummeted. Now you get frizzy clumps of fiber that in no way resemble what is shown in the catalog. Time to move on and find another vendor that cares about its product and customers.

No full refund returned.

This Cover Girl Wig was a mess. Unruly & bushy. I have been a customer for many years, wearing your Cover Girl (petite, color SF 12/28) daily due to sparse hair. I had always been extremely pleased up until about 12-18 months ago. The wigs became bushy, unruly, & thin on the top exposing the cap. I have returned at least 5 or 6 (the last being today) hoping the next one ordered would be like those of the past. However, they become worse & are costly to return. Very disappointed. Your quality has greatly declined. A new manufacturer might be in order. Not a happy customer!

I paid $81.98 for a wig. I measured according to their instructions. The wig was too small. I returned it. They charged me out for $69.99 for the wig and refunded $62.00 when I complained. So I ended up paying 89.97 for the wig and I still don't have it. Never return a wig as it will cost you an arm and a leg, and they were very nasty about the whole thing. I will never deal with them again.

My new wig was incorrectly donated to charity. I received a postcard from Paula Young stating my wig had been donated to charity. I immediately called to explain my wig was not CLEARANCE was to have been exchanged not refunded. They refused to believe me, and hung up. I called - back tried to explain again, was put on hold, and then hung up. Tried to fax them a copy of my correct copy of order, their fax number was no good, and they refused to give me another. Finally got them to admit mistake. Told me to call back next day. I did, and was put on hold way over an hour, and no one answered. Cell phone battery died, and no answer.

I returned a crowing touch for which I paid $72.95 total. I returned this item on the 24th of April because it was nothing like pictured and impossible to style in any fashion. I just received my credit of $52.14 on the 21 Of May. Why such a long wait? When I called to find out why my refund was short over twenty dollars the phone person said I was charged 11.14 for returning it. I said that is totally crazy and of course shipping also for 7.95. I DEMAND MY FULL REFUND AS THIS PRODUCT WAS HORRIBLE!!!!!! They continually add on extra crap with their shipping charges, like the extra $2.95 to make sure you get your order.

I had had a terrible experience and wrote a review stating such. I thought that I would just have to "forget about" the $250 expenditure and write it off to a bad experience. So, I was very surprised to get a phone call from the consumer department of Paula Young. I spoke to a woman who knew about the problem I was having and she did an outstanding job to correct the issue. Bottom line...

I received a wig in the wrong size so I returned it and waited almost a month with no response and no refund. I called the company and they said they donated the wig and there would be no refund because it was on sale. It was their fault they sent the wrong size. I spent 37 + dollars on this wig and I am just out the money. Please stay away from this company. Find a wig store in your town or a town near you, that way you know what you are getting before you leave the store.

Paula Young sent a wig not as pictured in their catalog after waiting over two months. I called customer service and was told to sent the wig back for a replacement. I was also told to use the mailing label attached to the return statement. I also included a picture and a letter explaining the wig sent was not as pictured. Today I was sent an refund notice from my credit card company. When I looked at my account, it was for a refund of 52.00 not the 59.99 I had purchased and not a replacement wig. The company had taken 7.99 for shipping for their mistake. I called customer service today, waited on hold for over 15 minutes, complained and was told they would not be refunding the shipping. When I asked to talk to a manager they left me on hold for over 30 minutes before disconnecting the call. I would not recommend anyone purchase merchandise from this company.

I have had a very unsatisfactory dealing with Paula Young. They sent me the wrong size and overcharged me on the return. I canceled my account with them and also asked to be taken off their mailing list. The company had been great for many years, but customer service is not good and talking to a supervisor who was rude and dismissive made me very angry and disgusted with them. I add my comments to the many others I read about who were displeased with their treatment.

I ordered a wig from Paula Young. At first I thought it looked okay and so I removed the tag. First time I wore it I felt something on the back of my neck. The wig had not been sewn correctly and the inside was hanging in long strips down the back of my neck. I was embarrassing. I called and complained. I got no satisfaction whatsoever and the product is very inferior

I purchased a wig, grip and base by just using the phone number at the bottom of the catalog page. When I received the items, the wig was not styled anywhere near what the picture had shown. Therefore, I returned it as well as the other two items because without the wig, they were not needed. When my refund was credited to my account I received less than half of the price paid for all three items back. I called Paula Young to find out why all was not refunded. They told me that on the order form (which I did not look at because I didn't use it) it states that the grip and stand were non refundable as stated on the "order form".

I ordered (by phone) a wig & it was a final sale but it was the wrong color & I called about a merchandise credit. Was told how to return & called a few times checking on status. Was never told that there would be NO refund, exchange or merchandise credit. I finally was able to talk to a supervisor today, after holding for 40 mins., and was advised that it was my responsibility to read fine print in catalogue and know their policy. Never mind that I had spoken with a customer service rep and inquired about exchange and was told exactly how to return item. This is not right and is a very Shady way for Paula Young to handle anything. I asked for the wig to be sent back to me but was told it was donated to charity. I am furious & will do all I can to advertise for Paula Young & make the consumer aware that they are a Shady company.

Was charged shipping of $11.99 for order that stated FREE shipping. Customer service very rude... said they couldn't do anything unless I called back. Wouldn't let me speak to supervisor. I called back and got another rep... also said she couldn't do anything unless I called back. I call this "passing the buck." Each time I called back after being on hold for several minutes... I was told to CALL BACK! I will never ever do business with this company again, or recommend them to anyone. It's obvious you will never get Free shipping.

It came after 8 or 9 days at 7.99 shipping (outrageous for what it weighed). Opened box and it looked like cheap doll hair, so didn't even try it on. Sent back with their return label within 20 minutes of opening..Called and they will keep 15.98 (2 ship charges to send and send back, then said 2 weeks or more for refund of the rest). I had purchased the same wig about 4 years ago and the quality was great, Service was a bit abrupt in attitude. The regular price for wig was over 80 dollars and was excited & surprised it was on sale. Won't order again from this company.

Bought 2 wigs for 74.98. Returned them and was only refunded $37.00. When I called customer service, I was told the $29.99 dollar wig was non-refundable and donated, and the remaining balance was for shipping. They do not tell you before you purchase a sale wig that you cannot return it. What a rip off scam. How can they get away with this? Will not stop complaining about this company until the scam is out in the open.

Soft touch grip - This item is used to secure a wig. It is so large it will fit around my waist. There is no smaller size adjustment. When I put it around my head, it fell around my neck. I returned it for a refund and was refused and lied to - told nothing could be done. The quality is substandard and customer service is below a 1 star. I will never order from Paula Young again. My advice to anyone looking for wigs or accessories, try The Wig Company. Great products and great customer service.

What kind of customer service is that? The agents are not helpful. Their policies are anti-customer and their demographic are older women who might not understand how ripped off they are by getting inferior wigs, high prices, poor customer service. HORRIBLE... I will NEVER do business with them again... and advise everyone else to stay clear.

Ordered two wigs. Was not at all like the pictures and returned them. Didn't get my refund and called them. They informed me it was a sale item and could not be returned. I said, "Oh. I didn't know and just return them to me then I will pay shipping." "Sorry," they said "we donated them!!" What the heck!! Lost the wigs. Lost my money!! Will never order through them again..... beware!!

The customer service I've had with the Paula Young Wig Company has been about the worst of any I've had to deal with. I have purchased several of their wigs but the last one I bought did not look right so the day after I received it I called about how to return it. They were rude, gave me the runaround and lied about everything. It took over a month before the refund was returned to my bank card and then it was LESS THAN HALF of what I paid for the wig. The wig was never worn and tags attached.

I had to give only 3 stars although the issue was solved in my favor. The stress and trouble that I had to go through, deemed only 3 stars. However, I am very glad that I did receive my money back. I had stated in my prior complaint that Paula Young Wigs had accused me of returning an unacceptable wig, which was not true. I had not even put the wig on. I had just wanted to exchange the color. However, the warehouse had lied about my return. They said I returned it in shambles, therefore I had to eat the cost and blow it off. I was livid.

Ordered a wig, $40, shipping was $10. Knew when I returned it (color nothing like pictured and sized for a 2 year old) that the shipping would not be refunded and another $8 would be deducted from the refund for the return shipping. Nowhere on the return paperwork did it say that I would also have to contribute $12 toward their next office party. Did not waste anymore of my time contacting them (30 minutes waiting is ridiculous). My mistake for not doing a little research (enough warnings online!) before buying so I will 'eat' this and learn from it.

I would never order again from Paula Young wigs because I believe they prey on vulnerable people. Many of us order wigs because we are dealing with cancer, chemo and hair loss. I ordered two wigs from Paula Young because I had a coupon where I could get 45% off with a purchase over $75. Much to my dismay only one wig arrived with a note that the second wig was no longer available. Therefore I no longer met the $75 minimum and had to pay full price for the one wig. This wasn't even the wig I really wanted. This purchase was made online and the company could have emailed or called and told me the situation and allowed me to adjust the order, choose another wig or cancel the order.

I paid extra, $32.90, when I placed my order on Sunday to receive my order next day. Their confirmation email clearly showed the additional charge. I just called their customer service and was told it was sent standard shipping and it would arrive next Tue, 9 days after my order. Their rep should have offered to expedite one to me today at no charge!!! I just looked at my credit card statement and was not billed for the expedited shipping, however I would not have purchased with Standard Shipping. I needed it this week not next!

I have never dealt with such an incompetent company. I purchased four wigs and accessories. I never received an invoice and my original shipment was missing one of the wigs. As of this writing, I am waiting for the wig. I was told that it was shipped out on 2/13/15. I called them to return all the items since the wigs were horrible - poorly cut and one was inside out. The style cuts on all the wigs were uneven especially on the sides. One side was longer than the other one on all the wigs. I was told that I could not return the accessories. Why would I purchase the accessories if I didn't purchase the wigs?

I have been purchasing her wigs for years. Last order {2 wigs} had thinner hair, and chopped appearance. I was out of 60 day return window by days {hospital surgery}. They refused to credit or exchange. A customer for over ten years.

I ordered 2 wigs, they sent me 1 wrong wig and a crooked head form. Price $39 plus tax. They refunded me $5.00. Their error and they charged me a re-stocking fee of $19 and $9 shipping. They could not give me an answer and I was told that was all I was entitled to.

Back in October I ordered a wig from Paula Young. I sent it back Nov 24 tracking **. I ordered another one from the form that was in the box. This was an exchange. Have phoned and e-mailed them. Cannot get an answer. Would like my money back 92.11. Thanks.

Hello. I bought a band from Paula Young in October 2014 for $24.95. I return item right away, because it was not what I expect. And never have my money back. In January 2015, I call them, waiting online for 40 minutes, because I want to talk to supervisor. No answer. I call second time. I got totally different response from representative - why they don't want return my money, and again wait for supervisor another 45 minutes without response. And in the end, phone was disconnected. Please, don't make mistake, dealing with this scam company. They are big scam, and very unprofessional. I buy a lot of stuff from the internet, but this is worst experience. Thank you.

On January 15, 2015, I placed an order for a clearance wig, Jaclyn Smith's Emma, for sale price of $54.99. The PY website offered free shipping at $69, so on the check out page, I was prompted to order up to get the free shipping. Accordingly, I chose a silver tone adjustable ring priced at $14.99, bringing my order total to $69.98, eligible for free shipping. On January 21, 2015, I went online at the PY website to check on the status of my order since I wanted to wear the wig to a social function the following week. I was astounded to see that my order for the wig had been cancelled by PY without notifying me. However, the $14.99 ring had been shipped with a shipping charge of $11.95!

I placed an order on Jan. 16th, 2015 at approximately 8:43 am. I requested and paid for express overnight delivery. At 8:47 am I received a confirmation e-mail. By 5:50 pm there was still no tracking information. This morning, Monday Jan 19th 2015, I re-checked my order to still find no tracking information. Two long and disappointing phone calls later, I was informed my order was placed on Jan. 17th, Fedex does not ship overnight to my address, my order still has not been shipped. At 3:03 pm there was still no tracking number available for this order. I was advised by first customer service agent that I could expect it on Jan 28th. After telling her that this should have been overnight anyway, she amended it to Jan. 22nd. I explained that a phone call to Fedex confirmed (for me) that there is no reason why I could receive an overnight package from zip code 02303 to zip code 34453. I really needed no confirmation that the service was available since I have received overnight and Saturday deliveries to my address, but the customer service agent simply told me that Fedex did provide the service to my area.

Returned a wig and picked another one. Sent more money to pay for more expensive one. They credited account for the overage and donated the wig to charity they said. My 80 year old father bought for my mother who is blind and can no longer see to fix her hair. This company's customer service is a joke. They put you on hold if you ask for a supervisor until you hang up. I will never purchase anything from them and would advise anyone else not to. It was a $40 mistake. Lesson learned! Don't get burned by these crooks!

I notice on bank statement unauthorized charge of 57.94. My direct deposit debit Mastercard was stolen/lost reported to both party, merchant Paula Young and Walmart dispute supervisors. I was forced to cancel my card by the bank felt it had been jeopardized. This delayed my holiday plans withdrawals for weeks. Paula Young was very rude hostile to me, refuse to honor the policy for Fraud charges by investigating giving me a refund. She told me the tracking post office information, told me to go get it, return it for a refund. After I had track it had been returned, was being held at post office for weeks. I even got a receipt from them to verify its accuracy.

The style is Dance, color is 14/88. She changed manufacturers, now the 14/88 is more like strawberry blonde and the bands inside wig is no longer beige, but reddish brown, totally a different color. I Hate it, hate it.

Ordered 3 wigs and returned two of them for a refund. They acknowledged the return was received, and then told me it may take up to 3 weeks for the refund. It is OVER THREE WEEKS and still no refund. And, they don't seem to care about their horrible Customer Service (or lack of it). Had ordered from them before, but this was the first time I had a return. Would NEVER deal with this place again!!

I ordered 2 items from Paula Young that should have totaled $70.00 plus shipping. I received only one item and no explanation of the other item. I was billed on my credit card for $71.94. I have tried to call and get a response to my order and have been on the phone, on hold finally put on Speaker Phone and had a chance to make my bed, brush my teeth, go to the bathroom and dress for the day. They finally hung up on me. I will deduct the amount from my bill and let the Credit Card Company go back on them.

I did hit the last # of my zip code incorrect. When I got my confirmation, and saw it was wrong, I spent 3 days trying to get it corrected. Only to have it sent back. They (Paula Young) said it would be sent right back out to the correct address, that was going on 6 weeks now. I call and the automated system hangs up on me. They have my money and I can't talk to a person!

Have been ordering from PY for years without a problem, but when you have one, they don't care. Ordered the same size/style wig I have been ordering for years. It was a petite size that was too big (1" brow to nape). Sent it back, thinking there might have been a marking error. Got the new one last week, same problem. Wrote their "customer service". Got an email stating to call their order line for help. Spoke to a totally disinterested rep and was told there was nothing they could do for me, their sizes hadn't changed (really? 1" isn't a change?). I let her know that I'd already spent $24 in shipping charges and could they at least waive the charges for the new returning. Basically was told "too bad, too sad for you." No wonder they don't have a Comments page on their website. It would be full of complaints.

I ordered a wig from Paula Young Wigs. When I received it, the color was horrible. So I returned it the very next day. I didn't even put the wig on my head. Almost a month later I received the wig back with a letter stating it could not be returned because it has a strong odor. I returned it the very NEXT day! If it had a strong odor, that's the way it was received. I contacted customer service and was told there was nothing they could do. They would not take the wig back or refund my money. $77.00. I would NEVER EVER recommend this shoddy company to anyone. If I could take this further I would. I'm furious!!

A poor company when it comes to client service. Have had 2 problems with them. 1st was a couple of years back when the courier company they use confused the point of delivery, somehow confusing Ireland for the England. The result was the wigs never arrived. Upon tracing what had happened which took a lot of time and telephone calls, the wigs were eventually sent to the original destination. However I was double charged on the courier costs which I have never had back despite claiming this from Paula Young.

I purchased a wig, stand, bands, etc., totaling $94.44 from Paula Young Wigs... I received the items, but did not like the wig one bit, so I returned all items the next day. I expected them to credit my account with approximately $86 (I owed them $8 for returned shipping). A couple weeks later, I found out that they had only credited my account with $56.54 total. I called the company immediately and was told that I was charged a total of $34.95 for the returned items. I explained to the gentleman that I would not be cursing or yelling at him, but I thought this was ridiculous and I would like to speak to his supervisor or anyone else who would listen to me. He put me on "hold" and there I waited for over 20 minutes before finally hanging up. I never did get to complain to anyone, but I did have the opportunity to tell the gentleman that I would be spreading the word about the return policies of Paula Young and urge my friends/family to NOT buy anything from this company. I completely understand the $7.99 return shipping charge, but absolutely think I deserve my total $86 dollars credited back in my account. Therefore, I feel they owe me that $34.95.

I have been purchasing same wig for four years. Last order (2 wigs) had thinner hair, chopped appearance and netting showed thru. I was out of 60 day return window by days and they refused to credit or exchange. After buying the same wig for four years, I didn't think to check for any changes. They offered no relief to me - a customer of over ten years.

I received a catalog and found a couple of wigs, on sale, that I wanted to order. Thought I'd order online. Prices online were higher than the prices in the sale catalog. So I called customer service and asked her why the prices were different. Her response "That's just the way it is." I hung up and mailed in the order so I could get a lower price. Not very good customer service.

This does not even deserve one star, but site is set up to leave that blank. If I could enter negative rating, I would be more satisfied. How I wish I had seen this site prior to placing an order! I ordered one of the Jackie Collins wigs when they were on sale. I received a completely different wig with no style whatsoever. It was packed in a Jackie Collins box and had a label attached identifying it as the wig I ordered; however, it was not. I called Paula Young and was told that I could return it, but that I would have to pay shipping and handling and restocking fee. I said that was unacceptable because I did not receive the item I ordered. I asked to speak with a manager.

I have been buying wigs from Paula Young for over 10 years. At first they were great. Quality was good, easy to style and always received compliments. In the last year have seen a downward spiral of quality and ability to style. Do not even look like the wigs I have always ordered. Am definitely looking for a new supplier.

After all of these efforts to show Paula Young and SCDirect that there was a problem, we finally had to have my mom's bank reverse the second erroneous credit to SCDirect, because she did not authorize payment to them, she wrote the check to Paula Young and they were double dipping. I called and spoke to Debra and told her what we had to do because they refused to cooperate in reversing a charge for the same item. She acknowledged there was a problem and that they were working it, understood that there would be no problems with the reversal and the next thing you know my mom is getting letters from a collection agency on behalf of Paula Young/SCDirect. The collection agency refused to communicate with Paula Young to clear the matter up so that we didn't have to, again fix Paula Young's problems.

One wig still hasn't arrived after 2 months. Twice when I called customer service, I spoke with a man. He was so confused about the items I wanted to order (clothes) that I told him I changed my mind and decided not to order. A few weeks later, I got stuck with him again. I ordered 4 Pairs of pants - In pink, blue white and black. All size medium. It took forever to complete this order. He just didn't know what he was doing. I have so far received two pairs, the white pair and the pink. Pink was not medium. I've been stuck with paying for items in my order that I didn't order. I have 3 wigs here that are still in the box and can't be worn. The quality of the others I bought are no better than the Halloween wigs for children. Please, ladies, don't waste your money with this company. Customer service is mean on the phone and ignore emails unless one catches their Attention with a hateful sentence in Subject.

I've been buying wigs from Paula Young for years. For the first several years, the wigs were wonderful. No one could tell it was a wig, they fit, and they looked great. For the past few years, I've noticed a deterioration in quality that is quite disappointing. I'm now looking for another source.

I purchased wigs online as much as possible. Every time I call the people are rude... And just want you to hurry up and get off phone. I have been ordering from them for about 20 years and in all that time I might have talked to one friendly order taker. Very sad… Needless to say I haven't ordered from Paula Young in a long time. Bad, Bad customer service.

I have a dying mother at home who was a continuously loyal customer to Paula Young's wigs and now as I am trying to return a wig that is the same wig in stock and even in the brown box it was delivered in unopened, I am told that there will be a $19.00 restocking fee on a $30.00 wig... This is ludicrous and ridiculous, not to mention unacceptable.

I ordered a wig over the phone. The person I talked with was rude and not very helpful. I returned very next day. I paid for return. They returned my emails, had to call. Took over to get refund on credit card, plus they charged me $19.00 dollars, when got the run around.

My 1st order with Paula Young Wigs was on 5/20/14, I will withhold the names. I placed my order by phone with my Credit Card. The person I placed my order with was not very professional or polite, and hung up on me before I could make sure my order would be delivered to my work address, so I called back right away. The 2nd person I spoke with was not apologetic or even concerned, but did seem to acknowledge my request to have my order delivered to my work address. I did receive my order in a reasonable time, but half was delivered at work, and half was delivered to my home. The wig did not have the style, so I washed it as recommended, looked better.

Two weeks ago I sent a check with an order for a wig which had just come out in their new catalog. After not getting my order, I called to see if they received my order. The answer was that the wig was no longer being offered and I would be getting my refund in about three weeks. No one ever bothered to contact me to let me know this order was not coming. I will not be ordering from them ever again.

I ordered a wig from Paula Young - the second one in several years, and paid for it with my Visa card. An 'Order Confirmation' email arrived from Paula Young showing I was charged a total of $33.19 and that I had saved $16.00. The $16.00 was because of a "Mystery Coupon" for $10.00 that I was offered, and the wig was a clearance item, saving another 20%.

On more than one occasion I received Paula Young catalogs with prices that appear to be a come-on. Several times I went online to order wigs or hairpieces with the catalog in hand and the prices were not the same as advertised. Right now they are advertising a hair piece for $29. In the catalog, when I went online to order it, the price was $34.99 (also a sale price). I looked at a wig advertised for $49.00 and on the website it's listed (also on sale) for $69.00. This is an ongoing situation. I have not ordered from them for years. I did several times years ago with no problem but now, and for several years, I feel they advertise prices to get your order, then charge you a higher price. It is extremely difficult to get customer service to give any logical explanation for the discrepancies. I will not be ordering anything from them anymore.

I placed an order with Paula Young on the internet for a wig and some scarves. I asked for express because I needed the wig for my wedding (I had just lost my hair due to chemo). When I didn't receive the order, I called them. I was told that for some reason the order did not go through, and I would not be charged. So I placed a new order. I got it, and was charged accordingly for the second order.

My mother was charged twice for one order she placed by mail for a Paula Young wig. We tried multiple times to engage with the Paula Young customer service center who told us it was our bank's problem, not theirs, as they were only showing the one collection for the order. Turns out that SCDirect debited the funds from her account when they received the check for the Paula Young order, then they sent the check back to the bank for processing for Paula Young collection - same check number, same amount withdrawn twice from her checking account.

I have had a good experience dealing with Paula Young. My only complaint is that there isn't a wide variety of sizes in the wigs they offer. Not everyone has an average sized head. Also, they seem to offer the same wig at many different prices. I don't understand this. I guess they have so many "special offers" at different times and it all depends on which catalog you're ordering from. I haven't had to use their customer service yet. I hope I don't have to because it doesn't appear to be very good from looking at the reviews.

I returned 3 wigs... 2 for refunds, 1 for exchange. It cost me $20 to ship them to Georgetown, Ont. I received confirmation from Canada Post that the package had been delivered (signed for) on Feb. 28. When I didn't receive confirmation for Georgetown that they had the package I emailed customer service saying I had confirmation that they had the package & when could I receive my refund. The reply was to call their customer service at 1-800-364-9060 for assistance. This is of course a call center & the person was absolutely no help at all other than I discovering that no confirmation is sent to them when a package is being returned to the US. And so it is floating out there or down a black hole... if it doesn't show up in 45 days... then according to the call center (from the accent of the person I think the center is somewhere in Bangladesh), Paula Young will *usually* refund the money. I find it unbelievable that this "company-read sorting station" does not confirm they received a returned package & that when they, in turn, are forwarding it onto the US outlet that no heads-up is sent in order to update one's account information. Will not deal with this "company" again... Way too much trouble & frustration.

When I received my wig I was charged P&H when I had a code for free shipping, a $9.95 value. I wrote to them by email at their designated email address and it was returned as undeliverable. I called all three of their telephone numbers (24/7 operation) and kept getting an answering machine telling me "if you want to place a call, hang up and dial again"! After trying on the wig, which I carefully measured as their brochure indicated, the wig was way too large for my head! The BBB should shut this website down!

Due to medical history, I have had to wear wigs for many years, I have ordered from Paula Young always without fail. There have been times my wigs were left outside without my being home with no one to accept them, just left at the door and I've lost a couple that way. I've since bought a larger mail box that will hold them. Late Fall I ordered two wigs, never got them, so I called and they simply said they were received and delivered in your town, call your postal service. I ordered one to replace the ones I didn't get, I waited weeks, called again, was told the order had been cancelled, I asked who cancelled it, was told they themselves had done so, I told them I had been waiting, and needed the item, they said they sold out of the color so they cancelled without letting me have the option of ordering something different or in a different color.

So far, the delivery of my wig ordered over 2 weeks ago has not arrived. Their e-mail said a response would be forthcoming in 48 hours and it has been over 2 days.

Ordered a wig on website, tried it on, it was awful. Returned it with all tags and in original box. After a month and a half and no action from Paula **, I inquired by email. Was told my purchase was not refundable but available for exchange only. I checked web page and this was not disclosed. I will not deal with this company again even though my friends recommended it highly to me. I will let them know of my bad experience. I told the company to donate my "store credit" to charity as I would not be using it.

I ordered a wig from Paula Young for my mother on Dec 11th, 2013. When it did not arrive within the 1st 2 weeks of January 2014 I emailed the company and received a do-not-reply email saying that they will contact me within 24-48 hours. They never did and I sent another 2 emails and I received the same do-not-reply email. Then I decided to call from the other side of the world and after explaining my situation they left me on the phone for 10-15 minutes saying that they had to check things. They said they sent it to Italy and that someone from their warehouse was going to call me within a few days. A week passed and I called again and asked them for a refund. This time they said that I should not have purchased the wig since they do not ship outside the US and I paid about 40 dollars for shipping!! Then the lady told me that they were going to investigate and I had to contact them within 48 hours. This was the last straw; instead of them calling me I was supposed to call them again. I asked to speak to the manager and they said they don't have one. DO NOT BE TEMPTED BY THEIR FANCY WEBSITE, PAULA YOUNG IS NOT TO BE TRUSTED.

I placed an order for a wig that SHIPPED on December 17. Got a confirmation phone call and the phone system confirms that date. The expected delivery date was December 27. I did not call right away when the wig didn't come because of the Holidays - but I started on December 30th. I have been calling now, this is January 2, for almost five days; and no one is answering the phones. The message actually says they are closed! There is nothing on their webpage that says they shut down their business completely for the holidays. I know this is the custom in many foreign countries; but the webpage could easily state this fact. And usually businesses reopen after the New Year. I wish I had found this website BEFORE I ordered. I probably would not have done so.

Like the product. Customer receipt of wigs is guaranteed. I live in apt building and wig was left untended in lobby, probably and is missing. Three phone calls (all disconnects) and two emails later, they haven't sent a replacement. Latest is I have to pay for it again and then they'll refund after I receive. Not when they aren't responsive to my previous calls. Never heard of that anyway. Bought two previous wigs, satisfied within past six months. There is such a thing as 'signature required' with the USPS> Why not use that?

I have ordered 5 wigs from Paula Young. The first three were average size and they kept riding up on me even if I frowned, so the next 2 were large same thing. I have been wearing wigs for years and never had this problem, and I don’t have a big head.

I have been buying wigs from Paula for 34 years. I ordered a new one today; however, two of the past 3 wigs I ordered were not like the wigs in the book. I took them to my beautician and she tried to style them but it did not work. I spent a lot of money for 2 wigs to mow the yard in. After you cut them, you cannot return them. I do think I need compensation. I'm beginning to look elsewhere for my wigs from now on. Thanks.

Once again, Paula Young cancelled a wig I ordered, without letting me know. I have no idea why they did this. This is the second time this has happened. I am very angry now.

Order two wigs that look nothing like the wigs I order. Have sent customer support. Have not heard from them yet...

I have not had as much experience with this company as many on this website and, based on the comments, am not looking forward to many interactions regarding my order that will probably come.

Purchased a wig online on sale for about $41, received an invoice for $60. Cancelled the order but they shipped anyway. Wig was Defective and style different, etc. The wig also seemed like very poor quality. Sent many e-mails and only reply was that they received the e-mail. Called and got a nice rep. who said they would refund 100% and waive return shipping. Finally got a refund and they deducted original shipped and the return shipping fee. Will never order from this company again, took much of my time and the auctions do not seem ethical in my opinion. Another friend advised she did buy a couple with no problems but they were unwearable after 1 wash.

I placed an order for 2 wigs on August 4, 2013. When I called Customer Service to check on the order, I was informed that these wigs had sold out, and I would not receive them. Paula Young never informed me of this. I am very upset about this. They should have let me know by phone or email that my order did not go through. I could have ordered other wigs. I will NEVER order from them again.

Ordered 2 wigs from Paula Young. Received first one "Kate" the first week of July 2013. Second one I ordered was "Gayle" on backorder. I received Gayle, last week in July 2013. In comparison to the stories I have read about the ordering process and billing issues; I never incurred anything like that. However, I own many wigs, and I don't wear the same ones each day. I buy/wear the same style of wigs therefore nobody knows that I wear wigs.

I ordered a Daisy wig for $49, with $10 off. I paid that, left me with $39 for the wig. Shipping was $9.95. I sent a check for $49.95. I did not like the wig so I sent it back for an exchange. The exchange was an Angel wig that was in the same book with $10 off. So that made that wig $34. That was a $5 difference. Then they said that I still owed them $7.95 for shipping.

I ordered the Aubree wig from Paula Young's catalog on April 20, 2013. It is June 22, 2013 and I still have not received the wig. Today, I received a new Paula Young catalog in my mail, and it has the Aubree wig in it on page 12 (lower left corner). I received two postcards from Paula Young's customer service saying that the wig was on back order and would be shipped at a later date. If the wig is on back order, how can they continue to advertise it in their catalog?

I ordered a wig for a friend who has cancer. She told me she saw it in a catalog for $45.00. Well of course, it was a sale (which was over) so what the heck. I paid $69.00 and what I thought was regular mail. Well she did get it. I happen to check my credit card and wait for it… OF COURSE, I was billed and $142.40 for a bunch of accessories and spray, etc., etc. (I’m a guy. I don’t even know what the stuff was for.) These people make me feel better about making a living honestly, and I don’t have to rip people off this way.

After numerous emails and getting back standard replies and not answering my specific questions, I sent a final email telling them I would post a comment on the social networks not to buy wigs from them because of their return policy. It was not honored and was false advertising. Within 3 days, I received my full refund, less $15.00 on my credit card, exactly 45 days after it was returned. Those of you who did not get satisfaction, don't call. Send emails often and start a week after you sent it back. That way you will have a record. If you only got a few dollars back, keep complaining by email. I don't think I would have gotten my full refund had I not complained. You might get more back. Good luck!

I have been ordering Paula Young Wigs for years. I was not always pleased with all the wigs but did not return any of them until six weeks ago. I returned it the day after I received it. It did not look anything like the picture. I followed instructions and returned it. I received the wig a week after I ordered it. I have sent 8 emails with all the information and have yet to confirm they have received it. Now they will not answer my emails at all. I believe they have received it and will restock it to sell to someone else. I will never see my refund; I paid over $80. There have been so many complaints about their return policy. Has anyone contacted a news consumer advocate to investigate their returns? Needless to say, I will never order another wig from Paula Young.

I thought I'd give them a try since they send out so many catalogs. It was horrible customer service. I was on hold for thirty minutes trying to find out they charged my account double. The supervisor said they needed 24 to 48 hours to resolve this. They took my money immediately? Stick to smaller companies that really need your business - Vogue and Joshua 24 are great companies. Stay clear from Paula.

I received emails from Paula Young Wigs Company so I went on their website PaulaYoung.com. I decided to order a wig and ordered a strawberry blonde one, the same color as my own hair. But when the transaction went through, I noticed that they were sending me a grey wig instead! I called to fix or cancel the order and was put on hold for a service rep for 25 minutes. When the service rep came to the phone, she said, "Well the order did not go through so you don't have anything to worry about. Your account will not be charged." However, I checked my checking account the next day and I was charged.

From the first time to the last I called Paula Young, I lost the telephone and nobody ever called me back. I called with questions. I placed an order. I called again to make sure the order went through. I called to ask how to make an exchange and lastly, I called to ask for a supervisor not once, but twice. On all of these calls, I was disconnected yet when the calls were answered, they asked if I was Ms. so and so. So they had my identity and telephone number and could have called me back. They tried to say it was a telephone problem, but it was over a period of three weeks. If it had been a telephone problem, then any decent business would have returned my calls.

I received a Paula Young catalog, which clearly stated "Offer Expires 04/20/2013." On January 9, 2013, I called to place an order, which was advertised for $79.99 as a "First Time Buyer Special" and with free shipping on orders of $49.00 or more. To my surprise, both the customer service representative and supervisor refused to honor the price claiming the offer had expired. When I offered to send proof that the offer did not expire until 04/20/2013, by scanning the page and emailing the image, they turned down my offer to prove my case. I sincerely believe that the actions of Paula Young represent false and unscrupulousness advertising practice to charge naive customers an inflated price. Tactics like this should be prevented and should be investigated by the Consumer Affairs Office in Massachusetts.

I got an email on cyber Monday for 40% off. I decided why not. I looked at the reviews for hours and got a wig, wig care products and liners. I got a box with the wig liners and a note saying that my wig had been out of stock and cancelled. Wait, you can still order it on the website though? I called, and after being on hold for 30 minutes, I was able to talk to someone who told me I could just order another wig. I called and did just that. This time, a great quality Jon Renau fully handtied wig - a big, big purchase for me. I work as a hair stylist, and having anything less than great looking hair, no matter the reason, is bad for business. I made the call to invest research time and money in a great wig to wear until I recover. She gave me an order number but big surprise. It's been weeks and no wig.

I ordered a wig online and waited two weeks for delivery. I wanted the wig for the holidays. I finally called the company. The girl said my wig had been discontinued. I had not received an email or any notification that the wig was cancelled. I was expecting the wig to be delivered any day, especially when I needed it for a special night. The girl at the company said they might notify me in 30 days. In other words, I would have to wait 30 days and maybe get notification. I told her what I thought of her company and ordered a wig with another company.

I requested hair samples and matched my hair with a sample and ordered a clip-on hairpiece. I received the hairpiece and the color did not match. I want to return it. It has never been worn and all I did was hold it up to my hair and you could see a big difference in the color. They want to charge a restocking fee that would leave me with no refund and charge me for sending it back! They would waive the shipping charge, but not the restocking fee because it is 30 days past purchase. I didn't realize that the refund request had to be done within 30 days. I requested that they waive all charges because I did everything I could to make sure I received the correct product and they would not waive it. It was their fault the color didn't match with the hair color samples I received in the mail. I try to be very careful when ordering online. These companies can be such a ripoff sometimes. Sorry about the venting, but it is ridiculous how they make charges and policies to keep your money.

I ordered a $109 wig in a specific color and received it 2 weeks later (10/25/12). The wig was not only a color that I hadn't ordered; it was a color that wasn't even available for this wig on their website! The customer service person was uncaring, to say the least. And only after I complained did she take off the shipping charge for the return. If I do see a charge for the return on my debit card (you all keep this in mind), I will dispute the charge (The bank will usually remove it.), call the Better Business Bureau, and whatever state regulatory agency that oversees truth in advertising, deceptive acts and practices, etc. in their state; and whatever else I need to do to either receive a proper refund or have the order filled correctly. I'm sure some other company would like our business. This company could care less.

I would not recommend this company at all. They sent me the wrong wig twice and refused to put the disabled goods on it so I had to pay $40 for the import tax (almost as much as the wig's cost). They now will not refund my money unless I send the wig back again for a second time at my expense and say that they do not have the color that I want. What a horrendous customer service. Do not waste your money.

I bought 2 wigs from you at the same time. One gentry II average size and one sensational, each at $49.95. The sensational wig seemed ill cut and out of proportion with different lengths sticking out. I returned it the next business day with a note asking for another gentry II instead. You sent me a card saying that you couldn't contact me by phone, to call you back. I did immediately. The woman on the other end of the phone representing your company was unprofessional to say the least. I have been doing business with your company for over 25 years and this is my first complaint.

I purchased a wig in January, 2011 and returned it withing the 30 day required period. The wig cost $33 plus $8.95 shipping and handling, a total of $41.95. My refund was $6.05. They charged me a restock fee of $19. I read the refund process and saw it said 30 days from shipping date. I didn't receive the item until 30 days of their so called shipping date. This company makes a profit on sick people that need a wig.

I received a catalog only two days ago with a special price for one of the wigs. When I went online, it was listed at full price. I called Customer Service and was told that "there is a new catalog out, so the pricing in the new catalog is reflected on the web site". This sounds very much like bait-and-switch. The representative offered to take my order over the phone, but I told her I do not feel comfortable ordering on the phone as there is no paper trail. Again, this whole way of doing business seems suspiciously like bait-and-switch to me.

I ordered wigs and accessories in December of 2008. I returned several items in January of 2009 for a credit of $173.00 which to date I have never received. I wrote to them with copies of all my invoices and they have never responded to me. They sent me magazines and emails continually for advertising to order items and I have unsubscribed over and over since March of 2009, and they kept coming. I don't know how to get these people to go away much less my money back.

I HAVE DIABETES AND HIGH BLOOD PRESSUE THIS SITUATION HAS CREATED ANXETY AND DISTRESS FOR ME. I AM NOT RICH AND NEED MY MONEY.