FragranceNet.com Reviews

Ordered Creed Aventus through PayPal. Upon receiving order it was fake. Sent the item back and even though they sent me an email saying they would issue an credit they never did. I opened a claim with PayPal and according to them FragranceNet told them they never received the returned product. After hours of my time I was able to find the FedEx tracking number showing they did receive the product on 12/27/16. Do not do business with this company. They are horrible. As a 100% disabled veteran this caused me a great deal of stress. I hope to take legal action.

I placed a large order including 8 bottles of perfume for Christmas presents. Our family Christmas was going to be delayed by one week and one day, according to the website, there was plenty of time, to receive my order in time for our Christmas. I confirmed that through a phone call to customer service at which time I placed 2 orders, the largest which was to come to my home for 8 separate presents. I began calling the number listed on the website (several times) when I had not been emailed a tracking number. There was no answer until well after New Year's. LeAnn in customer service could hardly even discuss my orders due to her own confusion. Her supervisor refused to talk to me.

I placed orders on the 26th and on the 27th assuming both would ship out in a day or two and be here before the new year, but no. The order where I paid $8.95 on shipping didn't even process for four days. Both orders are still there in their warehouse, and I'm sure they will remain there until January 2nd or later. I've been pleased with previous orders, but I can't say that I haven't read many reviews where people got fakes. My advice is to only order 100% sealed bottles that cannot be tampered with without breaking the bottle glass.

Dunhill desire fake! Versace bright crystal fake! Sprayed on my wrist scent last less than 5 minutes vs original last much longer. The first order I kept because I was nice & the last time were different perfumes and right away my wife said they were fake. Do not buy.

Simply stated, the products I ordered were not the products I received. I ordered Strivectin Neck Cream and received something that looked, smelled and felt like animal grease. I ordered Marc Jacobs Daisy and received something that didn't smell like the fragrance I wanted and did not last on my skin like the strength I ordered. I hate this company.

I purchased a gift set of Violet Eyes perfume from Kohl's Dept store for Christmas gift. The perfume last at least 10 hrs. I decided to buy me a bottle, noticed discount offer on the internet. I bought it. The address was wrong (wrong zip code & street name) on the package, luckily the postman knew me or they would had returned it. RED FLAG! I opened the package and compare to the real perfume purchased at Kohl's and I knew I had gotten scammed! Yes, fragrancenet.com are scammers. Their perfume is brown. The real perfume is clear. Their perfume doesn't last 2 hrs. Lastly, I just laughed, because I would had purchased online any ways because of the price. In order to STOP me from being gullible, I had to experience this!! Please don't make my mistake!!! DO NOT ORDER FROM THESE People.

Beware! If it looks too good to be true - IT IS! Always check reviews, people w/ experience saves time & money! On Dec 19th I ordered 2 gifts for Christmas from FragranceNet because they offered Christmas Delivery FREE w/ min purchase. I usually use Perfumania but FragranceNet had a better price/value so I cancelled Perfumania to go with FragranceNet. BIG MISTAKE! With 6 days to receive it, a 2-4 day shipping option I felt I was safe. NOT! I took every precaution - I left a note on the order's site - 'If Not Before Christmas. pls cancel'. I've since called the 800 number to follow up, Thur & Fri, but got recording, "...due to high volume of calls, no one avail to take your call, please call back"... then disconnect.

I ordered this gifts online because I'm very ill and am on bed rest. Therefore I paid extra money to get this order before Christmas. However, when I tracked the package. It said it won't be arriving until December 27th. Which is after Christmas. I tried repeatedly to call them yet no one would answer the phone even though I called during normal business hours. I emailed and no response. Please help if you can. I even tried getting a number for their corporate office and there isn't one. Please offer any suggestions or advice as you can. Thank you.

I'm very disappointed by the service and was ripped-off. I paid for expedited shipping to get my package by Christmas and unfortunately won't get it until the Wednesday after. The backstory is that on 12/22/16 at 1:30 p.m. I ordered my item and an hour later received an email that the item was shipped with a tracking number. I checked the status of the shipment several times the following day and USPS didn't receive the package until 6 p.m. 12/23/16 even though I got an email the day BEFORE that the package was sent from FragranceNet.

I purchased two bottles of Jimmy Choo perfumes. Approx. a week later I was shipped only one bottle... just days before Christmas. I called and was assured by a Customer Service Rep. that it will be EXPRESSED SHIPPED and here by Christmas. Clearly that was a lie. The next rep. I spoke with was rude, inconsiderate and had a nasty attitude. I WOULD NOT RECOMMEND ANYONE TO fragrance.net.

I ordered a few items. Even though quoted a certain price the final amount charged was more expensive, I canceled right away. Was still charged. Informed PayPal who did not help me either. Then took advantage of chatting and was again told to negotiate with my bank and PayPal. To my opinion the company is a cheat and scam and should not be allowed to contact business. Until now I dealt with Strawberry net and was always treated politely and correct. The former are ruining business for correct ones as such.

On Dec. 12, 2016, I ordered two men's cologne from this company. I rec'd the order on Dec. 18, 2016. I opened one of the cologne packages to test the fragrance. It seemed like a weak smell based on my experience with the cologne. Upon closer examination, it appeared that someone, somewhere tampered with the seal of the atomizer. I am drawing my own conclusions, but I cannot prove what actually happened. I suspect that someone tampered with the cologne bottle to either remove some of the cologne or put something else in its place. I suspect that this bottle/cologne is not genuine, therefore, I am skeptical about it being the 'real deal'.

I have ordered two perfumes through them and neither were fakes, and I know how to spot a fake perfume, bag, pair of shoes, etc. It's possible that the company has changed, or they've bought fakes on wholesale without knowing. Most perfume bottles are sealed, so there is no way for them to be filled by some other watered down liquid. Some guy is complaining about free magazines... lol. What? It's free. Call the freaking magazine and tell them to stop sending it.

When purchasing the perfume from their website, it showed in CDN dollars and I thought that was what I was being charged. When I look at my bank statement, they had charged me as though the dollars were shown in USD and then proceeded to convert it to CDN which tacked an extra $25 onto my bill! I spent over an hour on hold waiting to speak to a customer service rep and then they said there was nothing they could do or would be willing to do and that it must have been a glitch on my computer. When I asked to speak to a manager they repeatedly said she was busy and wouldn't speak to me. I eventually was hung up on after about an hour and a half of trying to deal with them. I am outraged. Absolute scam. DO NOT BUY FROM FRAGRANCENET!!

I ordered Dolce & Gabbana The one, Prada Luna Rossa Extreme. I know fragrances. I went to the mall and checked out these fragrances with the intention to buy. I always buy from FragranceX and was getting ready to purchase when this site sent me some offer with the prices cheaper. I went ahead and purchase from them. Biggest mistake ever. These guys tried to con me. A scam, dishonest and have not responded to my email complaint yet and I am gonna try my best to let it be know how they are. Thief. That's what we called them.

This website is one of the worst on the internet. I wrote all the details and paid for my order. 4 days later they send me an email saying I have to approve the order before they can ship the order. So I approved the order and had to sent them my details AGAIN. Then three days after that, they send me another email asking if the address is still the same and still haven't sent the order so I canceled the order. Now 4 days after I cancel the order still haven't gotten my money back.

I have shopped online for fragrances and other personal care/beauty products for years. I decided to try FragranceNet.com to try a fragrance they had a good price on. They shipped me the wrong item and when I contacted their customer service, through the chat function and provided the shipping documentation present with the incorrect item, the service rep only offered to allow me to take my time and effort to return the item and that they would not ship the correct item until they received and processed the item they shipped me in error (hair product). I expressed that this was not satisfactory and the rep, Lisa, dropped me from the chat function.

I live in the UK and I have used this company for a number of years. The stuff I got from them was definitely not fake - but now where I have read the reviews, I wonder what has happened. Here are the scents I ordered: Madame Rochas, Je Reviens (EDP), Eau d'Hadrien, Grey Flannel from Geoffrey Beene. These scents are more old-fashioned than trendsetting - perhaps I was lucky. My question: what do cosmetic companies do to address the matter - other companies tend to address fakes very quickly.

These people need to be put out of business for distributing fake perfume that could possible cause health issues. I will be contacting the FDA requesting investigation of this fraudulent company. I bought Valentina and sent it out to be tested and the results were mind blowing, BEWARE OF THE COMPANY, PERFUME NOT GOOD.

I need to firstly say that although the customer service representative was not overly accommodating she was efficient and apologetic albeit not over when I requested to return their fake perfume. Now on to the review. I really should have known better... I ordered 3 oz of Vera Wang (tester) for under $20... First mistake... Then I ordered Estee Lauder's Beautiful also a tester that was approximately $80... Now keep in mind these are two of my favorites perfumes. So the Vera Wang is a dark brown color... It's supposed to be a pink hue. The scent faded in 0.2 seconds and it smelled watered down to the wateriest degree (I know that's not a word but this perfume was so bad I had to create words to justly describe it's horrible news). The Beautiful although it seemed like the real Beautiful the scent was so faint that I barely knew I was wearing it.

Do not do business with these people under any circumstances. I purchased perfume and unknowing got subscribed to magazines. They have sent at least three different magazines to me unasked for. Trying to cancel has proven near impossible. They are not worth it. You wait over a half hour to 45 minutes just to get through to their so called customer service. Then you get someone who can't speak proper English. Forget it, don't do it. Move on from their website if you want peace of mind!!

I placed an order Monday night for perfume intended to be a late birthday gift for a date on Friday evening. I purchased the expedited shipping to the tune of $14 because hey, 2-3 shipping on a 4 day purchase should be good, right? Wrong. I called on Wednesday morning (within 10 minutes of them opening) and sat on hold for almost 20 minutes before I even reached anyone. And then the woman who "helped" me was more interested in arguing with me than actually trying to answer my questions. In the end she advised me it would be sent to the warehouse that day, and then shipped that same day. Also wrong!

Ordered 2 Obagi products on 8/22. Was told shipping would be in 3-5 business days. Looking at day 7 and still no product. Look online at my order and there is no shipping status listed. Have sent a note to their Customer Service 3 times - no answer. VERY poor customer service... Will NOT purchase from these folks again. Wish I had read the reviews on this company before I purchased. As one customer stated it would be better to pay a bit more and go with a reputable company... This is NOT reputable. Fingers crossed I even get my products.:( I only selected 1 star because there was nothing less than that.

I bought 4 perfumes recently. 1. Dolce & Gabbana - The One, 2. Paris Hilton - Tease, 3. Elizabeth Arden - Provocative, and 4. Mariah Carey - M. Dolce & Gabbana smells same as Paris Hilton & Mariah Carey. And they all smell like some cheap ** perfumes. There is also some dirt particles in the D&G perfume bottle. It is a very close replica of the original perfume which I looked at David Jones (Australia). First & Last buy from them. I was scared after reading the reviews about them but still gambled as the price was too good and lost all my money. Good luck to other buyers.

I have been a loyalty customer of this website for quite a long time and used to feel satisfied with the price and quality of the perfume. However, I ordered Dior Addict from this website recently. It stays very short, just about two hours. I had a sample of Dior before and it last much longer than this one. I email them twice to ask about the product but got no response. It is totally like a fake perfume for me this time. They have a terrible customer service. I will never buy from this website again.

I'm curious how Consumer Affairs can speak to the accuracy of its reviews of this site when it appears every review is telling the same thing: these are fakes and they have terrible policies and service. The problem I have are the random rave reviews of how great this company is, which have to be planted by the company... how does Consumer Affairs account for this? For once this seems to be a situation where there are only very few random positive reviews none in between and all the rest horrible. How can these positive reviews be true?

It would seem this company is under new management. I've been a loyal customer for years and have never experienced any issues with my purchases being delivered to Australia (with FREE international shipping when purchasing over $100). Now, they falsely advertise, and their shipping is not free. I've tried contacting them for verification on what is happening and why it's all changed. I even asked if they were under new management - obviously they are and didn't want to say. They avoid your queries and don't want to know. Am currently trying to find another business that is as good as the OLD FragranceNet!

I have been wearing this perfume for years. When I sprayed the bottle that Fragrancenet sent to me, I almost choked. It was full of ammonia and alcohol. It was either bad or fake. In any event, they sent me a return label to send it back. Do they know how their return policy works? Give the package to USPS and wait 7 - 10 days for FedEx to pick it up? I called and e-mailed Customer Service. They care not. Hassle-free returns they say? Yeah right. I'm working with AmEx to get my money back and will never order from them again - I urge you to follow suit.

I have placed several orders with this company over the years and never had a problem except with Lancaster Sunwater which is a perfume I used in the 90s. The stock they have now is old and not nice to the nose. Do not order this, you will be disappointed. I tried to place another order a few days ago to take up the offer of free international shipping for orders over $100 USD. I discovered that New Zealand was no longer on the list of overseas countries. I sent three e-mails to the info@fragrancenet.com with no reply. I have stayed up tonight until 1.00am to contact them via telephone. Phone was answered and I was told that they don't ship to New Zealand anymore and she had no idea why that was the case. There was no option at all except for me to take myself off the e-mail list and deal with being treated as a second class citizen.

I was about to submit my order with FragranceNet, they mentioned they will have free shipping to Canada if I order above $50 or up. When I was checking out, they wanted to charge me 15 dollars, so I decided to talk to a person online to see what is going on. She said "You will have free shipping if you order above $100." I sent her a screenshot, how it showed "Free Shipping to Canada". Later she said "Well you need to speak to a customer services. What a scam! I attached the screenshot.

Thieves, fraudsters and they working together with the PayPal. PayPal don't protect our money because they trust more to the FragranceNet thieves, fraudsters. Someone need to do something about this company. They are thieves, fraudsters stealing our money. Don't buy from them anything. Never ever. Thieves, fraudsters, YUCKKK.

Good afternoon! I had placed an order for six products; in which receiving a partial order for three items. Received a confirmation that all items shipped. Several days later, received a second confirmation that a partial shipment was shipped. Having been unsuccessful in contacting FragranceNet, as rude and obnoxious customer service reps, were hanging up. Contacted bank to obtain refund difference. Furthermore, placed several additional orders, in which FragranceNet accepted credit card. However, is refusing to refund or send products which are due!! Attempting to reach a Supervisor or Middle Management is Impossible!! This Organization has no Legal Rights or Ethical Rights to take payments without refunding or shipping products which are significantly past due!!

I had ordered from this company several times without a problem but last time the light blue women's perfume was clearly fake. That is why their prices are so low. Very bad customer care. Rude and unpleasant. It's too bad that the Government cannot get rid of these illegitimate companies.

I was using a particular perfume for 9 years and found a good deal on FragranceNet.com. After first usage I realize that it is fake, maybe very much diluted version. I returned but I got only 40% refund back rest they taken as return shipping and original shipping charges etc. Anyway this company making profit you return your item.

I used this company as a drop shipper giving them consistent continuous business. The company refused to give me a refund on a return despite the fact that the item had tracking and was signed for by their employee. I had to file a claim with my credit card company. They credited me as FragranceNet would not respond to them. They then suspended my account without notice over $94.00 that was rightfully owed to me. If I treated my customers that way I would be out of business. Fraudulent, unethical, poor, arrogant business practices.

I bought 2 fragrances I have used for almost 30 years, L' Air Du Temps - Nina Rici and Estee Lauder White Linen. The packages looks original but when you use it the scent does not even stay for 2 minutes. This company is a big fake, the price is right but the products are fake. The perfume is just water and probably tea coloring. DO NOT BUY FROM THIS FAKE COMPANY, it will take your hard-earned money. Never trust cheap products, I learned my lessons in going cheap, you got cheap products too.

Purchased Angel B online at FragranceNet. It was fake. The top was fake and someone said I had an Old Spice. WTF.

So I go online to order another cologne. This would be the 4th. Right out of the gate, I want a tester vial size. It costs $1.99 and then with discount (30%) it's $1.39. Great. I go through the process of ordering and I get to payment (through PayPal) and they want $6.95 to ship this!! $6.95 for a tester vial... the little tiny bottle half the size of my finger??? It has no weight to even register. IT'S a SPRAY VIAL. So, I call these idiots. Someone, after awaiting 5.25 minutes being #1 on waiting list, Susan answers phone. Susan, to be as polite as possible, is completely incapable of being a telephone operator for anyone other than a "hit squad"... She tells me can't help me, that's what the computer does, I can order more to help defray the costs. What? I don't pay that much for a full on bottle of perfume or cologne and this piece of work wants me to order up to mask the cost. Seriously?!

Received a Xmas gift and wanted to exchange. The entire customer service just didn't know their job and nasty and plain dumb. I asked for the person sending gift to NOT be notified... well they sent her a email anyway. The entire process went on for days and issue after issue. So now 3 months later I receive a magazine in the mail. Also my husband calls to let me know my credit card has been compromised. When investigation done... all from FragranceNet. DO NOT ORDER from here--it's a rip off--not worth any of it. DO not waste your time!! After calling about the magazine I wanted cancelled they were RUDE and said never did they give my cc out. Weird bc I received a magazine and it's from a company they give info to. Again DO NOT BUY.

I received 3 fake perfumes. I compared them to originals from Sephora. FAKE! FAKE! FAKE! It is an alcohol with the hint of the original smell. Go to Macy's or Sephora.

FragranceNet pretended to have sent my order and to have received it back only to refund my money back. This was an international order and they are claiming it made the trip USA to Australia and back within 5 days. It takes at least 2 weeks for just one trip. They did not have my order in stock and covered their sloppy business by pretending to have my parcel set. I place lots of online orders and everything gets here, nothing ever gets returned for whatever reason.

I won an item from this company on eBay. I received an email stating that I won, and immediately paid them through Paypal on 2-9-16. I received an email stating that I will be receiving my perfume (Venezia) on 2-19-16. It's 2-17-16 and I had not received any tracking information, so I went into my ebay orders. I see that they had cancelled this order and refunded me the amount, without notifying me at all. Then they claim that I cancelled this order (on the page, which I did not). This company proceeded to deal with me fraudulently - cancelling my order without telling me, and never notifying me that they cancelled my order.

I placed an order on the 02/12/16 and I haven't received an update or anything. On the status it says, "Order received, tracking number not available." I tried contacting them on email and I haven't received an email back. I tried calling but it says, "the lines are full"!! I really wanted to like this website. :( It's really frustrating.

Just spend $65.00 on a bottle of Prada (fake Prada). If you are a man that is serious about his fragrances, stay away from FragranceNet.com. They are selling an inferior product. This smell is so bad it's making me sick. I will not even give it away, it's going in the garbage! I'll deal with the loss.

I recently moved and had placed an order online. The shipping company was unable to find my address and communicated with me and FragranceNet.com that my order would be returned undeliverable. I contacted FragranceNet.com about the situation and they had a replacement order sent immediately. Turned out that the shipping company delivered my first order and FragranceNet.com had already sent the replacement order. I contacted FragranceNet.com and they sent me a return authorization to have the replacement order returned to them (at no charge to me). They are GREAT!! And the prices for their fragrances is very reasonable and the products are original and great quality.

I bought a number of Zizanie Eau de toilette for men. Gave some away as presents, all of them have developed a body odor type of unpleasant smell. I wrote to Fragrancenet a number of times and requested a courtesy reply, but I have been totally ignored, I will never deal with this supplier again. I suspect that the products are not genuine.

I received a bottle of Cashmere Mist as a Christmas present and thought it odd that the ingredients were in Spanish. Never in the 10+ years since I have been wearing this cologne has the box ever been in Spanish. The inside gold lid also came off in the top of the bottle and it doesn't spray like my authentic Cashmere Mist. The color is off and the smell is not powdery like the original. This site is selling fake product and should be shut down. They are a disgrace!

Bought this big bottle of perfume before Christmas. It turned to be just water mixed with alcohol. Smells like drop of perfume diluted with full cup of water. Just wasted over $120 for this mix. So disappointed. Thinking to contact perfume company and report this counterfeit product.

I placed an order on 15 Dec 2015 and I didn't received until now. Poor customer services. Never responded to my emails. Don't waste your time and your money with these site, doesn't worth it.

Excited about trying a shampoo that got rave reviews, found it on this site, came very quickly. 1 star for that opened package. Sat down near a lamp to read directions, noticed as I held it up to light to read... there was quite a bit missing!

I placed an order on Black Friday 2015 that I have never received. The tracking number provided didn't exist (was never generated). I was able to get a hold of someone there on chat and he told me that they need 3 days to create the order in their system in order to cancel it. Nothing happened since then, no refund, nothing. It's impossible to get a hold of anyone if you call them. I tried to cancel the order online with no result. I'm very disappointed.

I ordered perfume on 12/22/2015. The shipping information stated I would get my items 4 to 5 days. Here it is 1/5/2016 still no perfume. I went to the tracking on FedEx. It said the label was made but not shipped, that was on the 29th of December. I'm still waiting. There are other fragrance company I have ordered from and didn't have this kind of issue. So people if you are looking for perfume do not let me repeat myself - do not order from this site!!!

My wife's son bought her a $40.00 gift certificate that is now lost. I called the company and got, "We're sorry. We cannot handle your call due to the high volume. Please call back at a later time." Click!!! So, I figure I'll call back and get in the regular sales queue. I waited 55 minutes to get to a rep WHO PUT ME IN THE QUEUE THAT WON'T ANSWER BECAUSE OF HIGH CALL VOLUME!!! Give me the president of this company, which by the way won't be in business any longer after I get through with them!!!

I had ordered Dolce & Gabbana Light Blue perfume from fragrance.net about 5 years ago. I was completely satisfied with that product so this time I ordered the largest. It smelled the same, but it lasted only a short time. I had to spray it every 30 minutes or so just to keep the scent. This is not typical so I called customer service to send it back. When I called, I was caller 49. I was on hold for at least 90 minutes. Hopefully, my refund is timely? After reading other reviews, I will not be ordering from them again in the future.

I ordered perfume for Christmas Gift with GUARANTEED 2-day Delivery on 12/21/2015. Product did not arrive until 12/28/2015. All I got from FragranceNet.com was excuses - I will NEVER place an order with this company again - I would not believe anything they say or advertise.

I placed an order for 2 perfumes through FragranceNet.com, and I only received one. Ever since then, I have been trying to get them on the phone - and if you hit the number '2' for order status, they say they are experiencing a high call volume and for you to call them later. Well, I have tried everyday for 4 days now - same answer!!! They are not responding to any e-mails either!!! This company should be fined and shut down.

Placed an order. Sent me wrong items. Tried to contact them... IMPOSSIBLE!!! Did an online CHAT to get a RMA #. Returned item and then they reduced my refund to cover shipping cost. The wrong item is their fault and I'm being charged for it. UNACCEPTABLE! I will not do business with this company again. Search and read reviews.

Heavily watered down with alcohol product which irritated my skin immediately. Aftershave smelled heavier of alcohol, but cologne was not far behind. Itching began immediately due to heavy alcohol. Tried exact product in store and the smell from the store bottle was intoxicating. Didn't diminish for hours. This one had a hint of the original, but that was it, a bare hint. Big mistake was purchasing BEFORE reading reviews here. What a waste of time and money. Cancelled order before shipment after shipping labels were printed and was told product had shipped.

We have purchased several bottles of perfume and cologne from FragranceNet.com, these turned out to be fake. The scents lasts less than an hour and I try to call customer service and was on hold for one and a half hour and then was put on hold with the recording saying that I was number 49 in line so I had to hang up. I have also sent an e-mail about my order on hold but no response, very disappointed. Since my last order was put on hold and I have now read the reviews, I will be going straight to my bank in the morning and tell them to stop any payments to this company. It's been a costly experience. Never again, shame on you!!!

I took a chance on your company FragranceNet.com. There was a discount offered to me of 30% off the order so I ordered over $500.00 worth of colognes. While waiting for you guys to figure out how to process the order and emailing you back and forth the requested information to prove to you who I said I was, a regular first time customer, I waited weeks to get an email that it would be submitted for processing and delivery. During that time, I had several websites that educated me on how much of a chance I was taking, trusting your company. Horrible reviews abound, and even though you are considered a trusted store by Google, I created an online chat with your customer service department because calling is a total joke. During that chat, I cancelled the order due to save myself the worry I was sure I was in for. I was told that it had already been sent for processing and that I could return it once I received it.

I ordered Canoe Eau de Cologne. They shipped another, cheaper, and I understand watered down product, Canoe Eau de Cologne Splash. They knew it was not what I ordered. The bottle pictured and the container pictured on their web page clearly show what I ordered, and I have the empty bottle from my last purchase some years ago showing the same as what I ordered. What I got has a different box and is clearly labeled what they shipped, not what I ordered. If I ordered orange juice and they shipped orange juice drink, with 10% of the product, that is fraud. Is this different???

I ordered on 12/09/2015, paid via PayPal. The money was removed from my bank account on 12/10/2015. I have yet to received an email confirmation from FrangranceNet.com or have received my order. I called today 12/17 and was on hold the 1st time for 52 mins, called again and was on hold for 49 mins after being 48 in the queue to get actually hearing a live voice to be transferred after hearing my complaint and was advise they are not taking calls at this time. I've sent an email to info@fragrancenet.com with no reply and is having PayPal look into the matter. I have shop with them for the last 3 years and have never had this issue. I will try and be a little patient considering it's this time of year, but feeling like I'm being ignored is not a nice feeling.

I'm kicking myself because I know if something is too good to be true, it probably is. I purchased B by Balenciaga, the big $145 bottle for $75 after a coupon. It arrived in a timely manner but the scent wore off almost instantly. When I had tried the tester in Sephora I sprayed it twice on my wrist and it was still strong enough to notice it the next day. Unfortunately I already threw away the return label it was sent with and have emailed them to have another one sent. Otherwise this will have been a very expensive mistake.

Should have read the reviews before ordering!! I ordered in Nov. for Christmas presents. It is 12/13, too late to send to friends and according to reviews the stuff is fake. I would never gift a fake perfume. Not sure how to return but never again. I can't believe how badly this company treats its customers. Scammers.

I recently ordered a 3.4 oz bottle of Escape by Calvin Klein. Escape is my signature scent and I have been wearing it for many years. I received the perfume on time. Immediately I knew it was a fake. The box is not the same the lettering, color everything. Also the bottle itself is really cheap glass shaped different and not heavy and predominate like the real bottle I have. The color of the perfume in the bottle is much darker than the original and at first spray it was nothing like the original. It slowly started to smell similar to the original, however you can definitely tell it's not Escape. Also it wore off very quickly. If you have ever worn Escape you will know it is a very strong and lasting perfume.

Very disappointed. Ordered two fragrances for Christmas gifts. When I inquired about tracking they denied knowledge of order. Lucky I used PayPal. Further communications ignored. Now under dispute with PayPal. Do not use this site/company. They are scammers!

I placed order on Sunday night. I usually get in 2-3 days but this time when I track my order it says label created, no update on it. So I called them yesterday, waited for 1 hour on the phone. Lady picks up and tells me that order has been left the warehouse, "we can't do nothing about it." I thought it did but it didn't. I called Fedex and they told me they don't have the order because it was never scanned by fedex. So I try to call them today and it says all lines are busy, it won't let me speak to no one. Bunch of theft and liars. Never buying anything from them again.

I purchased a 3.4 oz bottle of Eternity perfume. This is the first time doing so online. I was nervous because in the past I heard bad reviews about ordering perfume online, but I read so many good reviews and the company boasts an A++ rating with the Better Business Bureau so I thought I would try it out. The order was smooth and came on time as promised. The box was wrapped and looked authentic. But as soon as I sprayed it, I knew it was fake. It smelled more like alcohol than perfume. And it wore off within a half hour. And I have worn Eternity for years so I know this product well. Even the next day the perfume smell will be on your clothing. But this smelled nothing like Eternity. I just came across this site to see if anyone else had any issues with their purchases and I see so many people saying the same thing I've experienced. I'll be contacting my bank for a refund and going back to only buying in store.

I had ordered a bottle of Armani Diamonds. And though it arrived in a timely fashion, when I opened it, was almost clear from being diluted so much! The one I still had was an amber color. (I still had some left in another bottle to compare). So then I sprayed some on. Within the hour, the scent was gone! NEVER AGAIN!

I purchased a bottle of Narcisco perfume on November 10, 2015. What I received was a bottle of already USED perfume with sticky tape goop all on the bottle. On November 11, I contacted FragranceNet.com via email with my complaint. I received a prompt reply with a return label to print out. I immediately returned the bottle on November 12th. I have called their customer service on several occasions and am left on hold, only to hear a message that they are experiencing a high volume of phone calls. I have emailed FragranceNet.com at least five times requesting an update on my refund. No answer from my emails. Now I have to contact my bank and file a claim to recover my money. Awful customer service!!!

I have been ordering from FragranceNet.com for at least 3 years now and have loved every single thing that I have purchased, other than the fragrances that were on sale that I had never smelled before, but decided to try just because they sounded like they would smell good and were on sale at very inexpensive prices. Therefore, I have only disliked two purchases that I had made but that was only due to not smelling them before buying, which was my own fault. Even the packaging on the testers are brand spanking new. You can tell that none of them have EVER been used before. They look exactly like the testers came straight out of a department store, but have never been used before. I would be able to tell because that is the first thing that I look for every single time.

I've been rolling the dice for years on eBay ordering Bond No. 9 fragrances and always came out a winner. This was my first time ordering from the FragranceNet store on eBay and this bottle was fake. The label on the front of the bottle is not as elaborate as a real label, and the "perfume" is pretty much all alcohol -- fades to dust in a matter of minutes for what is normally a pretty strong scent. After this incident, I realized that I had ordered a fake Creed scent from FrangranceNet.com a couple of years ago and got my money back. Terrible site, not worth the risk. I have a feeling some people who don't know any better are actually fooled because their packaging although not perfect, is pretty elaborate.

I have just rung TNT - the couriers used by FragranceNet. Seven times to try to find my order. The tracking order they give is never correct. I stupidly ordered more products that I can't get here, they have $450 of my money and I have no paperwork to prove I've placed an order. I have sent them an email asking for confirmation of my order and the tracking no. But so far have heard nothing back. I cannot buy some of the products here, and to be fair have had no trouble except some of the products have been off. I am a make-up artist and qualified beautician, and I like to be able to buy testers as I go through so much product.

Purchased a bottle of Terre D'Hermes men's perfume and there is no way this is real. The packaging looks good enough, but I have used this scent before and the one Fragrance.net sent me is barely a shadow of the real thing. Lasts about an hour compared to 12 hours with the real thing. I don't know how they are doing this, but there is no way this is real Terre D'Hermes. Most people probably can't tell, but I am definitely not shopping with them again and will let everyone I know to stay away!

I am very dissapointed to say the least. I purchased Angel perfume from Fragrance.net before reading any reviews. This perfume did not smell anything like the real Angel perfume. It smelled like baby powder. I have been wearing Angel for about 10 years now and I can honestly say that this was a fake perfume. Very disappointed in this company and I will not be buying anything else from them. Buyer beware! You get what you pay for.

What have I done? I ordered two bottles of perfume. One Prada, and one Zen. THEN I read the reviews of Fragrance.net. This is not good. I am now waiting to receive my fakes. I can't believe I did this, and I'm certain that's what I will receive. If anyone has received a true perfume, please let me know. This is very frustrating to me, and I only blame myself. I always read reviews, but was in a hurry to get them for vacation. What a good deal. NOT.

I waiting too long for the cologne.

I purchased Dolce & Gabbana Light Blue perfume and it was an imitation/fake. It is sad a company this large has to stoop to this level of fraud. Do not buy from Fragrance.net unless you want a fake fragrance at a high price.

I bought 2 perfumes of the brand Lancome and Purr from Katy. They were totally fake. Very much hurt and disappointed :(

I purchased the Love in White 75ml and the fragrance doesn't last even a half an hour. Will try to get a refund from my American Express card and go buy the real thing from the boutique or department store. Also suddenly I started to receive People Magazine to which I have not subscribed. Based on other comments I wonder if it has something to do with this business.

I ordered a bottle Nina Ricci, paid immediately with Paypal and I want to ship it to Shanghai. After 3 days still the package was not shipped. I send twice an E-mail. After 2 days they replied that they won't send it to my address in China. The arrogance is typical for American Companies. I have to see how I get my money back. At the hundreds of negative reviews to see, I may be happy that it went this way. Fake perfume and so on????

Fake. Pure alcohol. Smell faded within minutes. I regret taking the cheap way out. You get what you pay for. Stick to big name stores. Ugh. Bummer!

Mastey products I ordered. The products are not the same. The way it performs on my hair is not the same and the labels are different.

My husband has used PACO RABANNE for after shave cologne for years. He has noticed with great displeasure, that this PACO you sent is not from FRANCE. It reads made in Spain. It doesn't smell nor last like the PACO RABANNE purchased in France.

Well I thought I was getting a good deal, on Versace yellow diamonds. Joke's on me! I swear it smells like a hint of motor oil. It's awful. Why would anybody do this to people?! Wish I would have read the reviews, before I ordered because I wouldn't have ordered. :(

Van Cleef for over ten years was my sole perfume and still is. Not understanding why the same eau de toilette I ordered from them never lasted more than one hour and never really left a scent. I purchased a Van Cleef eau de toilette at the Paris airport and suddenly I started receiving compliments again about the wonderful scent and decided to compare the two bottles. Theirs is of a much lighter color and the perfume not nearly as pungent as the one I purchased in Paris. Are their fragrances diluted? Is it why the cost is lower? I still have one of the Van Cleef bottles I purchased barely open and will have someone more experienced and better equipped than I am to look into it but right now after reading all the reviews there is no doubt that they are selling watered down perfume which they must diluting while preparing.

Perfume, Arpege Eclat - I received my perfume quickly, but, I am totally dissatisfied with the product received. I have worn this fragrance for years and what I received is a very poor substitute. The original fragrance is smooth, quiet, lovely and long lasting. The perfume I received is astringent, sharp, and has no lasting quality. I am not satisfied and would not order again.

I order perfume for my mom and some moisturiser for myself. The perfume that I got the smell is different than the original one, but the price is very close to the original. I thought they would sell original brand.

Signs you up for magazines after your order without your permission. Then, when I contacted them to stop I was told I have to place orders on the phone if I don't want them because the subscriptions are automatic if the order is placed online. My post office box is flooded with magazines that I don't want!

I bought a bottle of Dolce & Gabbana eau de toilette and used it twice today. The scent disappeared within half an hour. I bought before and didn't have a problem. But I don't think I will be buying from them ever again.

Ordered 3 bottles (Queen, Giorgio of BH, and Alfred Sung) bottles of perfume and noticed that they all smell strange. It smells as if something has been mixed with it. Now that I'm looking at the reviews of how long the scents last, I realized that another bottle that I purchased earlier this year isn't as long lasting at the store that sells it for $90 said.

I purchased a bottle of "Estee". Unfortunately it has begun leaking all over my perfume tray, taking the finish off and ruining it. I called FragranceNet, twice and all they say is "sorry". After purchasing ALL my perfumes and lotions there for years I will NEVER EVER buy again. TERRIBLE CUSTOMER SERVICE. I would have sent it to them so they could see for themselves that the bottle is leaking, but no... Just said sorry! I do not want my money back. I simply want the company to stand behind the products they sell, and replace the leaking bottle.

I ordered my wife her favorite perfume Bvlgari thinking I would save some money and not pay retail department store prices. After a week she came to me and asked me where did I buy her perfume? I asked her why and what did it matter, "it was a gift, why would you even ask"! She replied, "I appreciate it but there is a problem. The scent doesn't last more than 1/2 hour, and I'm afraid you bought a fake perfume." For this reason I'm returning it and never buying from them again.

We purchased a set of Dolce and Gabbana perfume and body lotion from this website and is fake. Fortunately we use an American Express card and reported it as fake and they credit my account. Stay away from this site.

I ordered a bottle of Dolce Gabanna perfume from FragranceNet.com some of which I still had from a department store. I ordered the exact same perfume size and shape that I had here at my house. I loved the scent and what I had left at my house was purchased from my late husband. When I received the product it was so watered down I could hardly smell the beautiful scent that I so loved. Now I live solely on disability and cannot afford such expensive splurges. I should have known you truly get what you pay for as the department store price is twice as much as what I paid for from FragranceNet.com. Unfortunately I since dropped the bottle and it broke cutting my leg open (this is also weird because my old bottle has dropped a couple of times and has never broken). Do not waste your money!!

I received 212 from Fragrance.com - IT WAS TERRIBLE. There was no scent whatsoever. I suspect they figured out a way to open up the bottles and water the product down. Will never buy from them again.

I have been a customer for FragranceNet for many years. I do Fragrance reviews and get most of my perfumes from them. I have never had a problem. Most of the poor reviews seem from out of country, so maybe there is a problem there. I live in the US and ordering and shipping has always been great. Never once had a fake perfume. I have even ordered "tester" bottles and they were all fresh and real. I love their low prices, since I purchase numerous bottles a year, I try to save as much money as possible.

This is the first time I ordered from FragranceNet and frankly speaking it was the worst customer services I've ever seen. I ordered perfumes with the total of 555$ and after 3 days they canceled my order!! because they don't ship to SA. I don't believe them because I say people from my country ordered before and they don't have problem but because I used free shipping coupon they decided that they don't ship to SA... Anyway I've contacted them through emails and their responses show how poor their customer services is!! They are unprofessional and they don't care about customers..!! I'll never do business with such company.

This was my first time ordering from this site. I ordered before reading the reviews and became nervous after reading the reviews.! I placed my order for Nicki Minaj's Pink Friday the deluxe and special edition on 5/16/15. I know that since it was a Saturday they probably wouldn't be able to ship until Monday which was not an issue for me. Fragrancenet sent my information to FedEx on 5/18/15. I received my tracking number that night. With the tracking number it stated that tracking information wouldn't be available for 24 to 48 hours which was like any other company I've dealt with. My order was shipped 5/20 & I received it 5/23. I don't know why so many bad reviews but I will definitely be using them again. By the way Belk confirmed that my perfume was authentic!!! I'm not sure if you guys are ordering just the wrong things but I will definitely be ordering again.

I ordered Bvlgari Pour Homme 3.4 oz. After 1 hour and 1/2 the smell disappeared. I`ll return their crap. DO NOT ORDER FROM THEM. FAKE PRODUCT!!! Better eBay.

I was thing about reselling their product line as a wholesaler. I already own two other business online that make great money now. So I filled out all the paperwork and was accepted to resell for them. Before I resell for them I ask if I could see the wholesale pricing list. They told me, "No, not until you sign up and you can see it in your account." (OK) I called in to ask some question. Over 1 hour wait on hold and when the girl got on the phone she was very rude and short with me. You could hear the stress in her voice.

I ordered goods on 24/4/15 and was advised that my goods had been dispatched with Australia Post on 29/04/15. I have tried tracking my order on their site but it tells me my order number is invalid. I have e-mailed them but they do not reply.

Fakes. I should have known. I should have checked them out first. They got me for a large bottle of Dolce & Gabbana!!!

If it is too good to be true, then it is! That's exactly what happened - I paid $120 for three perfumes and they all ended up a fake. Smell wears off just 1/2 hr after application. One of the bottle cap broke apart after first opening. Thick glue was used in packaging - a tell tale sign of fake packaging. I should have read all these reviews here before I bought from them. Please do yourself a favor, go to stores like macys, nordstrom and pay the premium price and get the real one. You just don't get the real one on the internet - period!

FragranceNet has such good prices, it never occurred to me that they might be selling fakes. But after this last purchase, I knew something was wrong. History: Bought an expensive jar of Sisley anti-aging cream and broke out in a rash. Then bought the eye cream, it burned. Bought a bottle of Bvlgari perfume, the scent didn't last. I know for a fact, "real" Bvlgari lasts forever! Even after you shower, you can still smell it. Bought "Clean Laundry" bath gel, wrote a review complaining that the soap had no fragrance and I also wrote FragranceNet customer service advising them I thought their vendor was sending them fakes. I got no answer from customer service and they never published my review. Shame on them! What kind of business is this? In retrospect, everything I've purchased from them is suspect. I will not purchase from them again.

I had been ordering from this company for years and never had a problem. My last two orders delivered were definitely fake perfume. Supposedly they're sending me return labels and crediting my account. If the other reviews are correct, this may be a waste of time.

I would never recommend anyone but my enemies to order from this company. I placed my order 3 weeks ago, and was supposed to get my package in 2 business days (as advertised). I never received it! I spent about $80, got a receipt and haven't heard anything from the company for 2 weeks. Then I sent them a letter asking about the status of my order. Next day I got a reply saying that my order was processed, but not ready to be shipped yet, and I would be notified when they ship.

I ordered a cologne that was ridiculously discounted. A couple of days later I received an email saying they 'will only ship to my billing address for safety purposes'. I called them and asked them for an explanation. I wanted the order shipped to my shipping address. They offered no explanation and suggested I cancel my order! So I did. Still waiting for my refund. Please don't bother with this website.

FragranceNet might have discounted prices, but pray you wont have any inconveniences with your order or need their assistance, you'll be doomed. If you take into account the cost of inconveniences and your lost time, you'll end up paying much more than your products original/MRS price. This is my sad story: First time I purchased with FragranceNet. I ordered 2 perfumes. The order was placed on April 4, 2015. I needed the order to be delivered to me by April 10, 2015, because one of the perfumes was a gift for a dear family member who was leaving the U.S. on April 11, 2015. To ensure this, and to allow FragranceNet enough time for the shipping, I signed up for a membership with ShopRunner, since they offered 2 day shipping, which in FragranceNet representative words its the fastest shipping method we offer.

I ordered 2 products and received free shipping through shoprunner. On receipt I received only 1 of the products with the explanation the other was sold out. I returned the item I received through shoprunner which was suppose to be free. I was charged return shipping. Just a bad overall experience. Plus the item that was "sold out" is still up for sale on their website.

Ordered over 280.00 worth of perfume and was totally ripped off!! Didn't receive the goods. Didn't get a refund. So I've called my Uncle who works for the Australian Consulate in NY and he's calling up the Deer Park police to have airtld Chet about these ** ripping off so many people! Your days are numbered -- Told you not to mess with this Aussie Chick, didn't I?!!

I wish I would have read more reviews on this company before ordering fragrances from them. I learned about this company through a friend who had purchased from them (She obviously knows nothing about perfumes/colognes!). I ordered about $300 worth of products around Christmas time for myself and for Christmas gifts. I noticed the Gucci made to measure that I ordered for myself didn't smell quite right and it didn't last at all. I thought maybe it was just in my head and then I asked the people I had given to as gifts and they confirmed the same results. All of their fragrances are either extremely old or fake and they make sure you can't do anything about it after you have opened them. This company should be put out of business. They are SCAM ARTISTS!!!! I was so upset I had to spread the word!!!

I have placed an order on February 14, 2015 and the order was placed and paid for on my visa card and the order said it would come 4 days later. But when I pressed place order it did not give me a order # and even though I paid for it the package has still not arrived and it is already March 2, 2015.

I ordered two bottle of perfume on 9/6/14 for Christmas presents. I was told that if they didn't work out I could return them after Christmas, they were extending their return dates for the holidays. One did not work out and I returned it on 12/31/14. I have yet to get a refund on my credit card. Also, I have called several times during working hours EST and get put on hold. I have a timer on my phone and one time I held for 1 1/2 hours (put it on speaker I was getting so tired of holding).

As confirming one of the complaints about the fragrance of the perfume I agree with one of the customers. The perfume does not hold its scent, in other words it fades away quick. I have notice when I purchased the perfume from a department store the scent lasts, however like one of the customer stated the perfume that I purchased from fragrance.net faded quickly. Overall their customer service is very poor. However I was told you get what you pay for, so I decided to stop buying from this company as well.

I ordered a perfume at Fragrancenet, I paid perfume, I paid shipping costs and I paid VAT (21% of perfume cost plus shipping cost). My order is arrived at Amsterdam, Netherlands, but it is already 4 days at customs clearance, because Fragrancenet kept for themselves the VAT, and now they tell me I must pay VAT myself. In other words, I must pay twice VAT. Since VAT does not exist in the US, why Fragrancenet did charge me 21% VAT?? I am really disappointed to be fooled by Fragrancenet, to be misleaded: if you read Fragrancenet promise:

I have been ordering my perfumes from FragranceNet.com for years. I like the more expensive perfumes like Miss Dior, Pure Poisen, Flower Bomb.... etc. The list goes on and on. I have never once questioned if the product was fake. Maybe people are purchasing the EDT vs EDP? I love the prices and the site and I spend hundreds/year there.

Sites like these should be removed from the internet. I placed an order online with FragranceNet.com on the 4th of February and by today, the 10th, it still hadn't shipped. I sent an email 2 days ago...that was ignored obviously by other comments I see on here. So I decided to call and find out, after being on hold a better part of an hour, that my items are no longer in stock and I will not receive them in time for Valentine's day. This is such a scam. If I hadn't called they never would have contacted me and just kept my money. This is an awful business practice and their website should be shut down!

I had placed an order on a Tues and paid for 2 to 3 day service because it was a birthday gift. The order was delivered 6 days later. I had emailed them twice to find that they ignored my emails and responded with their automated response saying my shipment is in transit. I will never order from them again.

I placed an order for a Creed Flacon and J'adore tester. They gave me a 20 percent discount. I paid $289.58 for both. My order arrived late. Once I received the package and inspect it, I realized they were fakes. I took them to Neiman Marcus to confirm. The metal emblem on the Creed Flacon came off. I thought it was because of the cold but it was not. I requested a RMA and it was sent to me in a timely matter.

I wish I had read all these reviews BEFORE ordering anything from FragranceNet.com. Many years ago, I bought several bottles of expensive perfumes from them and back then, their customer service was great. However, nearly 2 weeks ago I used a couple of FragranceNet.com gift cards that I received over the holidays to order a couple of perfumes and other cosmetic items. Well, first they placed my order on hold and refused to release it until I called them to confirm information that was already provided in my order form. That took a few days to straighten out, and I was told that two of my items were on back order and that the company does not send out partial orders. The rep on the phone promised me a 10% discount for the inconvenience of waiting for my order longer than usual, and told me to check my gift cards for the credit.

I placed an order before Christmas, without reading the reviews. I was completely surprised to find this page and see all the negative comments. I decided to send my cologne back, "return to sender". When I called the company (and continue to call them), I'm always on HOLD FOR MORE THAN 20 minutes. Sometimes the calls even drop when I finally reach someone. I still have not received a refund for my purchase and continue to call and be put on hold for extreme amounts of time. The company has been in business since 1997, but obviously cannot maintain staff it needs. Do not, I repeat, do not order from them. It might be your worst nightmare.

4 different colognes. Each of the colognes purchased were weak to no fragrance, ripoff.

Unfortunately my purchase confirmation was deleted (I had received the product and didn't realize it was fake). I ordered a relatively expensive perfume (Armani Si) which I had sampled in a store. It lasted a long time, and I especially loved the scent after it faded a bit (approximately 6-8 hours). When I saw the product for much less money on fragrancenet.com, I purchased it immediately. I received the order in a timely manner, and it smelled ok (not as good as I remembered though), but I was extremely disappointed by how quickly it faded. Seriously, I don't think it lasted even 1/2 hour!!! I didn't put 2 and 2 together (thinking that perhaps it was a knockoff) until I was considering purchasing another scent from this company, and started reading online reviews (most importantly, this Consumer Affairs site).

I purchased CK Encounter from this Online shop since the price was less. When I received the parcel, I was shocked to see the fake perfume with no fragrance of CK Encounter. It doesn't even last for an hour. This is a scam & this company is a big cheat. I am not sure how they are surviving in a civilized country like USA. Never ever buy anything from them. Better to purchase from store even it is more money.

I received a defective expensive face product (pump broken) which appeared to have been returned and resent to me. When I reported it via email, they said it was over 30 days so too bad basically, when it was actually about a week since I had received the product. It is virtually impossible to reach this company by phone. Either the line is busy or you wait until you can't wait anymore. Once I held for 37 minutes and was disconnected. Subsequent emails were ignored. And as of today, the email addresses they offer for contact are no longer valid. Amazing! INVOICE # **, customer No: **, ITEM # SC214456.

I have been ordering perfume from FragranceNet.com once a year since I was 17 years old. I am now 30 years old. Yes it takes a little longer than usual to arrive but it's very much worth it. I have bought D&G, Nicki Minaj, Marc Jacobs, Rihanna, Lady GaGa, Cool Water, Curve, and many more.. They were ALL the REAL DEAL!! I don't know what the hell these people talking 'bout. I'm about to do my yearly order today. $220 worth of perfume & I'm excited!

The company shipped out a replacement bottle and a few months later I finally received the original bottle that was sent and miss-delivered by USPS and was advised by Fragrance.net to keep it as well. I am very satisfied with their resolution.

I was a first time user on fragrance.net, wanting to purchase a perfume they don't sell in stores anymore. Well, I was please that I found it and they were having a 25% off sale with a coupon/promo code. You were eligible for free shipping if you spent $59+. Who wouldn't be happy about that! I decided to go to my coupon guru site, retailmenot.com, to see if there were any alternative coupons; just in case. I found one that offered 21% Off Complete Order + Free Shipping. Being an avid online shopper of Kohls.com, I assumed the free shipping would be included in the promo code should I use it, like Kohls.com does. I was apparently very wrong.

I placed an order with FragranceNet.com on December 26, 2014. Unfortunately, I made a mistake and placed the incorrect address, as I just moved. I called FragranceNet.com and informed them of the mix up and was told that it was no problem and would be shipped to my new address. Well, it's January 16, 2015, and I still have not received my item nor has the tracking information been updated.

Horrible rude reps when I placed my order. I had to call because they charged my card multiple times for the order and couldn't get through... It's impossible to reach them by phone and they didn't reply to my email when I said I wanted to cancel my order because I read the perfume was fake. Well I received my perfume today and yes, the service is horrible and it took a week and a half to come, but mine is very much authentic. I'm going to go to Sephora for good measure to compare, but it smells amazing. I got Giorgio Armani Si. I don't know if I'll order again or not but it's certainly not fake. They've been in business a Long time. How could they sell fake perfume all this time and get away with it? I think not... Anyway, hopefully they improve their skills, but I love my perfume.

I place an order for the Armani Men's Cologne EDT. I received the parcel two weeks later and the cologne is fake. The scent is very, very weak, it won't even last an hour, like it has been watered down. I compared to my 3-year old bottle of the same Cologne, Armani EDT and the scent of the old one is much, much stronger. BTW I checked the bottom of the container and it has a lot of scratches, like it has been tampered with. Then, I did a search online an it seems that many other people had similar complaints with FragranceNet. I wish I had checked before I placed the order.

Disappointing. I researched this company online before I bought 3.4 oz Hanae Mori for my Mom as a Christmas gift. I saw the numerous bad reviews, negative feedback, broken bottle complaints and such. I didn't listen because the price was great, and I thought it couldn't happen to me, until I received a package with huge stains from perfume leakage. The FedEx delivery man said that denying the package was the best course of action, so that's what I did. No gift for Mom on Christmas Day. DON'T TAKE THE CHANCE, because the low price isn't worth the huge risk. Refund pending.

My order was never sent. Website says it's "in the warehouse." I tried calling and was literally on hold for hours with no human interaction and no resolution. I emailed and got no reply.

My daughter had a fraudulent amount taken out by this company. Someone ordered almost $500 worth of perfume and charged it to her card. She called her bank and they started an investigation. She then called fragrancenet and was on hold for over an hour. She told them she had already filed fraud charges but this is the really kicker. The billing address and 'ship to' address were 2 different addresses. I know that when I've ordered online and my billing address doesn't match what is on file with my bank, the card won't go through. How the hell did this happen. Thankfully, the order had been placed the same morning my daughter noticed the charges and they were able to cancel the order. She had to call the local police to file a report. I wouldn't order from this company if they were the last place on earth!

I placed an order. Have been tracking it went. I went on the day of delivery it said it was deliver. How if I was home all day and no one knocked on the door? No package received. Have been since trying to contact CS by email & phone no answer.

I order Lancome Tresor and Versace yellow diamond. I'm very excited but when I test spray the perfume the smells is not the genuine smells. It sucks ** smells like alcohol. Very disappointed. This company is scam. I will never buy again in this company.

I purchased two bottles of Burberry perfume. I opened one a week later and it didn't smell like my perfume I had at home. In fact it stinks and the color doesn't match either. I'm going to try to return it and ask for my money back (which is $85). However, I can't find a phone number at any of their Websites. I need to know the return policy and until then I feel scammed.

I ordered some cologne and received a $.99 lip balm. Tried calling customer service and was on hold for over an hour. I also e-mailed twice with not reply.

I ordered Alyssa Ashley for my father to give to my mother for Christmas. It never showed up but yet I was charged for it. Tried several time to contact them via phone only to get a busy signal every time. Sent email, no response. Can't locate order #. Can't find email account - no longer active.

I purchased an item from their marketplace on Amazon.com on 12/2. I got tracking information that showed that the item was to be delivered between 12/8 and 12/11. I contacted them to ask where the item was shipping from because this was going to be delivered far later than everything else I ordered that day. They only reply that I got back was confirming shipping, they didn't even acknowledge my question.

I paid an extra four dollars for gift wrapping on a Christmas gift for my mother. When the package arrived I was surprised to find that their version of gift wrapping is a box, with a printed bow on it and the website's name on the front! Sheesh people, let's leave a little surprise for Christmas.

I have been trying to return 2 different perfumes. They responded with “We will send you a return label.” Never came. Requested again. “We will send you a return label.” Never came and now it is past their return policy. I had requested a return via email on 4 occasions.

I have been a customer of FragranceNet for over 15 years. All my holiday and business gifts ship out of their factory in Long Island New York. I repeat - I never had one bad experience with this business. The gift wrapping was perfect and the goods were exactly as described, perfect. This company is being slammed by the competition.

THIS COMPANY GIVES ONLY REPLY BY COMPUTER AND DO NOT TAKE UP THE PHONE FOR INTERNATIONAL CLIENTS. WAS 54 WAITING, NOBODY CAME, ONLY INFO "WAIT." They invoice you VAT in USA and you have to pay this! And when it arrives in Europe the FINAL destination we have to pay once AGAIN the VAT. The law is only to pay VAT in the country of final destination! Never a correct reply only reply message by computer and when you call waiting more than 8 MINUTES WITHOUT a person comes on the phone only message "customer service REPRESENTATIVE still engaged!!! Please hold!" YOU CAN ONLY PAY ONCE THE VAT. WHERE GOES THIS MONEY???

Finally got a new bottle of perfume but I doubt I will order from them again.

Ordered 4 sticks of Davidoff Deodorant. Was billed for 4 but received only 3. Has no smell to it at all. Old one I have is over 4 years old and still retains the perfume smell and the container is different color, that just might be a manufacturing change. Was put on hold for over 25 mins and gave up. Sent an email but have not had any response yet.

This site is a total waste of your time and money. The perfumes are fake. I purchased Yves Saint Laurent Paris Roses and the scent lasts for 30 seconds if even that. They don't respond to your email and charge a 20% restocking fee if returned opened. So of course you have to open it to find out it is fake. This is how they still make money if you are not satisfied. Who would be satisfied with a perfume that doesn't smell. I hope the govt follows up on my complaint.

My brother from USA bought me a Christian Dior Poison EDT from the website Fragrancenet.com. It's a fake and smells really really bad. I am based in Australia. Without telling him that he brought me a counterfeit, I asked my brother that from did he buy my perfume and he confidently told me that he has bought it from Fragrancenet.com. I did not want to embarrass him. I contacted the company and they asked me for order number. I don't have the order details and it looks awkward to ask for receipt from my brother as he will be embarrassed that he gave me a fake as a gift. Now I am stuck with this horrible counterfeit and want to inform others not to waste their hardly earned money on this website.

I order 2 different kind of of fragrances Lancome Hypnose which I just love and Hugo Boss Deep Red, which I used before. I know how both of this perfumes smells like, that is why I ordered it. I would never buy by just looking on picture. When the order came, I opened both of them and smelled, they both smells not as they supposed to. It smells like a bad replica. I can't believe it, now I have to spend money on shipping. On their return policy says if you opened already they will not return all the money. Never ever I will buy fragrances online anymore. Don't even shop on this web site. I wish I read reviews before I shopped there!!!