FragranceNet.com Reviews

Should have read the reviews before ordering!! I ordered in Nov. for Christmas presents. It is 12/13, too late to send to friends and according to reviews the stuff is fake. I would never gift a fake perfume. Not sure how to return but never again. I can't believe how badly this company treats its customers. Scammers.

I recently ordered a 3.4 oz bottle of Escape by Calvin Klein. Escape is my signature scent and I have been wearing it for many years. I received the perfume on time. Immediately I knew it was a fake. The box is not the same the lettering, color everything. Also the bottle itself is really cheap glass shaped different and not heavy and predominate like the real bottle I have. The color of the perfume in the bottle is much darker than the original and at first spray it was nothing like the original. It slowly started to smell similar to the original, however you can definitely tell it's not Escape. Also it wore off very quickly. If you have ever worn Escape you will know it is a very strong and lasting perfume.

Very disappointed. Ordered two fragrances for Christmas gifts. When I inquired about tracking they denied knowledge of order. Lucky I used PayPal. Further communications ignored. Now under dispute with PayPal. Do not use this site/company. They are scammers!

I placed order on Sunday night. I usually get in 2-3 days but this time when I track my order it says label created, no update on it. So I called them yesterday, waited for 1 hour on the phone. Lady picks up and tells me that order has been left the warehouse, "we can't do nothing about it." I thought it did but it didn't. I called Fedex and they told me they don't have the order because it was never scanned by fedex. So I try to call them today and it says all lines are busy, it won't let me speak to no one. Bunch of theft and liars. Never buying anything from them again.

I purchased a 3.4 oz bottle of Eternity perfume. This is the first time doing so online. I was nervous because in the past I heard bad reviews about ordering perfume online, but I read so many good reviews and the company boasts an A++ rating with the Better Business Bureau so I thought I would try it out. The order was smooth and came on time as promised. The box was wrapped and looked authentic. But as soon as I sprayed it, I knew it was fake. It smelled more like alcohol than perfume. And it wore off within a half hour. And I have worn Eternity for years so I know this product well. Even the next day the perfume smell will be on your clothing. But this smelled nothing like Eternity. I just came across this site to see if anyone else had any issues with their purchases and I see so many people saying the same thing I've experienced. I'll be contacting my bank for a refund and going back to only buying in store.

I had ordered a bottle of Armani Diamonds. And though it arrived in a timely fashion, when I opened it, was almost clear from being diluted so much! The one I still had was an amber color. (I still had some left in another bottle to compare). So then I sprayed some on. Within the hour, the scent was gone! NEVER AGAIN!

I purchased a bottle of Narcisco perfume on November 10, 2015. What I received was a bottle of already USED perfume with sticky tape goop all on the bottle. On November 11, I contacted FragranceNet.com via email with my complaint. I received a prompt reply with a return label to print out. I immediately returned the bottle on November 12th. I have called their customer service on several occasions and am left on hold, only to hear a message that they are experiencing a high volume of phone calls. I have emailed FragranceNet.com at least five times requesting an update on my refund. No answer from my emails. Now I have to contact my bank and file a claim to recover my money. Awful customer service!!!

I have been ordering from FragranceNet.com for at least 3 years now and have loved every single thing that I have purchased, other than the fragrances that were on sale that I had never smelled before, but decided to try just because they sounded like they would smell good and were on sale at very inexpensive prices. Therefore, I have only disliked two purchases that I had made but that was only due to not smelling them before buying, which was my own fault. Even the packaging on the testers are brand spanking new. You can tell that none of them have EVER been used before. They look exactly like the testers came straight out of a department store, but have never been used before. I would be able to tell because that is the first thing that I look for every single time.

I've been rolling the dice for years on eBay ordering Bond No. 9 fragrances and always came out a winner. This was my first time ordering from the FragranceNet store on eBay and this bottle was fake. The label on the front of the bottle is not as elaborate as a real label, and the "perfume" is pretty much all alcohol -- fades to dust in a matter of minutes for what is normally a pretty strong scent. After this incident, I realized that I had ordered a fake Creed scent from FrangranceNet.com a couple of years ago and got my money back. Terrible site, not worth the risk. I have a feeling some people who don't know any better are actually fooled because their packaging although not perfect, is pretty elaborate.

I have just rung TNT - the couriers used by FragranceNet. Seven times to try to find my order. The tracking order they give is never correct. I stupidly ordered more products that I can't get here, they have $450 of my money and I have no paperwork to prove I've placed an order. I have sent them an email asking for confirmation of my order and the tracking no. But so far have heard nothing back. I cannot buy some of the products here, and to be fair have had no trouble except some of the products have been off. I am a make-up artist and qualified beautician, and I like to be able to buy testers as I go through so much product.

Purchased a bottle of Terre D'Hermes men's perfume and there is no way this is real. The packaging looks good enough, but I have used this scent before and the one Fragrance.net sent me is barely a shadow of the real thing. Lasts about an hour compared to 12 hours with the real thing. I don't know how they are doing this, but there is no way this is real Terre D'Hermes. Most people probably can't tell, but I am definitely not shopping with them again and will let everyone I know to stay away!

I am very dissapointed to say the least. I purchased Angel perfume from Fragrance.net before reading any reviews. This perfume did not smell anything like the real Angel perfume. It smelled like baby powder. I have been wearing Angel for about 10 years now and I can honestly say that this was a fake perfume. Very disappointed in this company and I will not be buying anything else from them. Buyer beware! You get what you pay for.

What have I done? I ordered two bottles of perfume. One Prada, and one Zen. THEN I read the reviews of Fragrance.net. This is not good. I am now waiting to receive my fakes. I can't believe I did this, and I'm certain that's what I will receive. If anyone has received a true perfume, please let me know. This is very frustrating to me, and I only blame myself. I always read reviews, but was in a hurry to get them for vacation. What a good deal. NOT.

I waiting too long for the cologne.

I purchased Dolce & Gabbana Light Blue perfume and it was an imitation/fake. It is sad a company this large has to stoop to this level of fraud. Do not buy from Fragrance.net unless you want a fake fragrance at a high price.

I bought 2 perfumes of the brand Lancome and Purr from Katy. They were totally fake. Very much hurt and disappointed :(

I purchased the Love in White 75ml and the fragrance doesn't last even a half an hour. Will try to get a refund from my American Express card and go buy the real thing from the boutique or department store. Also suddenly I started to receive People Magazine to which I have not subscribed. Based on other comments I wonder if it has something to do with this business.

I ordered a bottle Nina Ricci, paid immediately with Paypal and I want to ship it to Shanghai. After 3 days still the package was not shipped. I send twice an E-mail. After 2 days they replied that they won't send it to my address in China. The arrogance is typical for American Companies. I have to see how I get my money back. At the hundreds of negative reviews to see, I may be happy that it went this way. Fake perfume and so on????

Fake. Pure alcohol. Smell faded within minutes. I regret taking the cheap way out. You get what you pay for. Stick to big name stores. Ugh. Bummer!

Mastey products I ordered. The products are not the same. The way it performs on my hair is not the same and the labels are different.

My husband has used PACO RABANNE for after shave cologne for years. He has noticed with great displeasure, that this PACO you sent is not from FRANCE. It reads made in Spain. It doesn't smell nor last like the PACO RABANNE purchased in France.

Well I thought I was getting a good deal, on Versace yellow diamonds. Joke's on me! I swear it smells like a hint of motor oil. It's awful. Why would anybody do this to people?! Wish I would have read the reviews, before I ordered because I wouldn't have ordered. :(

Van Cleef for over ten years was my sole perfume and still is. Not understanding why the same eau de toilette I ordered from them never lasted more than one hour and never really left a scent. I purchased a Van Cleef eau de toilette at the Paris airport and suddenly I started receiving compliments again about the wonderful scent and decided to compare the two bottles. Theirs is of a much lighter color and the perfume not nearly as pungent as the one I purchased in Paris. Are their fragrances diluted? Is it why the cost is lower? I still have one of the Van Cleef bottles I purchased barely open and will have someone more experienced and better equipped than I am to look into it but right now after reading all the reviews there is no doubt that they are selling watered down perfume which they must diluting while preparing.

Perfume, Arpege Eclat - I received my perfume quickly, but, I am totally dissatisfied with the product received. I have worn this fragrance for years and what I received is a very poor substitute. The original fragrance is smooth, quiet, lovely and long lasting. The perfume I received is astringent, sharp, and has no lasting quality. I am not satisfied and would not order again.

I order perfume for my mom and some moisturiser for myself. The perfume that I got the smell is different than the original one, but the price is very close to the original. I thought they would sell original brand.

Signs you up for magazines after your order without your permission. Then, when I contacted them to stop I was told I have to place orders on the phone if I don't want them because the subscriptions are automatic if the order is placed online. My post office box is flooded with magazines that I don't want!

I bought a bottle of Dolce & Gabbana eau de toilette and used it twice today. The scent disappeared within half an hour. I bought before and didn't have a problem. But I don't think I will be buying from them ever again.

Ordered 3 bottles (Queen, Giorgio of BH, and Alfred Sung) bottles of perfume and noticed that they all smell strange. It smells as if something has been mixed with it. Now that I'm looking at the reviews of how long the scents last, I realized that another bottle that I purchased earlier this year isn't as long lasting at the store that sells it for $90 said.

I purchased a bottle of "Estee". Unfortunately it has begun leaking all over my perfume tray, taking the finish off and ruining it. I called FragranceNet, twice and all they say is "sorry". After purchasing ALL my perfumes and lotions there for years I will NEVER EVER buy again. TERRIBLE CUSTOMER SERVICE. I would have sent it to them so they could see for themselves that the bottle is leaking, but no... Just said sorry! I do not want my money back. I simply want the company to stand behind the products they sell, and replace the leaking bottle.

I ordered my wife her favorite perfume Bvlgari thinking I would save some money and not pay retail department store prices. After a week she came to me and asked me where did I buy her perfume? I asked her why and what did it matter, "it was a gift, why would you even ask"! She replied, "I appreciate it but there is a problem. The scent doesn't last more than 1/2 hour, and I'm afraid you bought a fake perfume." For this reason I'm returning it and never buying from them again.

We purchased a set of Dolce and Gabbana perfume and body lotion from this website and is fake. Fortunately we use an American Express card and reported it as fake and they credit my account. Stay away from this site.

I ordered a bottle of Dolce Gabanna perfume from FragranceNet.com some of which I still had from a department store. I ordered the exact same perfume size and shape that I had here at my house. I loved the scent and what I had left at my house was purchased from my late husband. When I received the product it was so watered down I could hardly smell the beautiful scent that I so loved. Now I live solely on disability and cannot afford such expensive splurges. I should have known you truly get what you pay for as the department store price is twice as much as what I paid for from FragranceNet.com. Unfortunately I since dropped the bottle and it broke cutting my leg open (this is also weird because my old bottle has dropped a couple of times and has never broken). Do not waste your money!!

I received 212 from Fragrance.com - IT WAS TERRIBLE. There was no scent whatsoever. I suspect they figured out a way to open up the bottles and water the product down. Will never buy from them again.

I have been a customer for FragranceNet for many years. I do Fragrance reviews and get most of my perfumes from them. I have never had a problem. Most of the poor reviews seem from out of country, so maybe there is a problem there. I live in the US and ordering and shipping has always been great. Never once had a fake perfume. I have even ordered "tester" bottles and they were all fresh and real. I love their low prices, since I purchase numerous bottles a year, I try to save as much money as possible.

This is the first time I ordered from FragranceNet and frankly speaking it was the worst customer services I've ever seen. I ordered perfumes with the total of 555$ and after 3 days they canceled my order!! because they don't ship to SA. I don't believe them because I say people from my country ordered before and they don't have problem but because I used free shipping coupon they decided that they don't ship to SA... Anyway I've contacted them through emails and their responses show how poor their customer services is!! They are unprofessional and they don't care about customers..!! I'll never do business with such company.

This was my first time ordering from this site. I ordered before reading the reviews and became nervous after reading the reviews.! I placed my order for Nicki Minaj's Pink Friday the deluxe and special edition on 5/16/15. I know that since it was a Saturday they probably wouldn't be able to ship until Monday which was not an issue for me. Fragrancenet sent my information to FedEx on 5/18/15. I received my tracking number that night. With the tracking number it stated that tracking information wouldn't be available for 24 to 48 hours which was like any other company I've dealt with. My order was shipped 5/20 & I received it 5/23. I don't know why so many bad reviews but I will definitely be using them again. By the way Belk confirmed that my perfume was authentic!!! I'm not sure if you guys are ordering just the wrong things but I will definitely be ordering again.

I ordered Bvlgari Pour Homme 3.4 oz. After 1 hour and 1/2 the smell disappeared. I`ll return their crap. DO NOT ORDER FROM THEM. FAKE PRODUCT!!! Better eBay.

I was thing about reselling their product line as a wholesaler. I already own two other business online that make great money now. So I filled out all the paperwork and was accepted to resell for them. Before I resell for them I ask if I could see the wholesale pricing list. They told me, "No, not until you sign up and you can see it in your account." (OK) I called in to ask some question. Over 1 hour wait on hold and when the girl got on the phone she was very rude and short with me. You could hear the stress in her voice.

I ordered goods on 24/4/15 and was advised that my goods had been dispatched with Australia Post on 29/04/15. I have tried tracking my order on their site but it tells me my order number is invalid. I have e-mailed them but they do not reply.

Fakes. I should have known. I should have checked them out first. They got me for a large bottle of Dolce & Gabbana!!!

If it is too good to be true, then it is! That's exactly what happened - I paid $120 for three perfumes and they all ended up a fake. Smell wears off just 1/2 hr after application. One of the bottle cap broke apart after first opening. Thick glue was used in packaging - a tell tale sign of fake packaging. I should have read all these reviews here before I bought from them. Please do yourself a favor, go to stores like macys, nordstrom and pay the premium price and get the real one. You just don't get the real one on the internet - period!

FragranceNet has such good prices, it never occurred to me that they might be selling fakes. But after this last purchase, I knew something was wrong. History: Bought an expensive jar of Sisley anti-aging cream and broke out in a rash. Then bought the eye cream, it burned. Bought a bottle of Bvlgari perfume, the scent didn't last. I know for a fact, "real" Bvlgari lasts forever! Even after you shower, you can still smell it. Bought "Clean Laundry" bath gel, wrote a review complaining that the soap had no fragrance and I also wrote FragranceNet customer service advising them I thought their vendor was sending them fakes. I got no answer from customer service and they never published my review. Shame on them! What kind of business is this? In retrospect, everything I've purchased from them is suspect. I will not purchase from them again.

I had been ordering from this company for years and never had a problem. My last two orders delivered were definitely fake perfume. Supposedly they're sending me return labels and crediting my account. If the other reviews are correct, this may be a waste of time.

I would never recommend anyone but my enemies to order from this company. I placed my order 3 weeks ago, and was supposed to get my package in 2 business days (as advertised). I never received it! I spent about $80, got a receipt and haven't heard anything from the company for 2 weeks. Then I sent them a letter asking about the status of my order. Next day I got a reply saying that my order was processed, but not ready to be shipped yet, and I would be notified when they ship.

I ordered a cologne that was ridiculously discounted. A couple of days later I received an email saying they 'will only ship to my billing address for safety purposes'. I called them and asked them for an explanation. I wanted the order shipped to my shipping address. They offered no explanation and suggested I cancel my order! So I did. Still waiting for my refund. Please don't bother with this website.

FragranceNet might have discounted prices, but pray you wont have any inconveniences with your order or need their assistance, you'll be doomed. If you take into account the cost of inconveniences and your lost time, you'll end up paying much more than your products original/MRS price. This is my sad story: First time I purchased with FragranceNet. I ordered 2 perfumes. The order was placed on April 4, 2015. I needed the order to be delivered to me by April 10, 2015, because one of the perfumes was a gift for a dear family member who was leaving the U.S. on April 11, 2015. To ensure this, and to allow FragranceNet enough time for the shipping, I signed up for a membership with ShopRunner, since they offered 2 day shipping, which in FragranceNet representative words its the fastest shipping method we offer.

I ordered 2 products and received free shipping through shoprunner. On receipt I received only 1 of the products with the explanation the other was sold out. I returned the item I received through shoprunner which was suppose to be free. I was charged return shipping. Just a bad overall experience. Plus the item that was "sold out" is still up for sale on their website.

Ordered over 280.00 worth of perfume and was totally ripped off!! Didn't receive the goods. Didn't get a refund. So I've called my Uncle who works for the Australian Consulate in NY and he's calling up the Deer Park police to have airtld Chet about these ** ripping off so many people! Your days are numbered -- Told you not to mess with this Aussie Chick, didn't I?!!

I wish I would have read more reviews on this company before ordering fragrances from them. I learned about this company through a friend who had purchased from them (She obviously knows nothing about perfumes/colognes!). I ordered about $300 worth of products around Christmas time for myself and for Christmas gifts. I noticed the Gucci made to measure that I ordered for myself didn't smell quite right and it didn't last at all. I thought maybe it was just in my head and then I asked the people I had given to as gifts and they confirmed the same results. All of their fragrances are either extremely old or fake and they make sure you can't do anything about it after you have opened them. This company should be put out of business. They are SCAM ARTISTS!!!! I was so upset I had to spread the word!!!

I have placed an order on February 14, 2015 and the order was placed and paid for on my visa card and the order said it would come 4 days later. But when I pressed place order it did not give me a order # and even though I paid for it the package has still not arrived and it is already March 2, 2015.

I ordered two bottle of perfume on 9/6/14 for Christmas presents. I was told that if they didn't work out I could return them after Christmas, they were extending their return dates for the holidays. One did not work out and I returned it on 12/31/14. I have yet to get a refund on my credit card. Also, I have called several times during working hours EST and get put on hold. I have a timer on my phone and one time I held for 1 1/2 hours (put it on speaker I was getting so tired of holding).

As confirming one of the complaints about the fragrance of the perfume I agree with one of the customers. The perfume does not hold its scent, in other words it fades away quick. I have notice when I purchased the perfume from a department store the scent lasts, however like one of the customer stated the perfume that I purchased from fragrance.net faded quickly. Overall their customer service is very poor. However I was told you get what you pay for, so I decided to stop buying from this company as well.

I ordered a perfume at Fragrancenet, I paid perfume, I paid shipping costs and I paid VAT (21% of perfume cost plus shipping cost). My order is arrived at Amsterdam, Netherlands, but it is already 4 days at customs clearance, because Fragrancenet kept for themselves the VAT, and now they tell me I must pay VAT myself. In other words, I must pay twice VAT. Since VAT does not exist in the US, why Fragrancenet did charge me 21% VAT?? I am really disappointed to be fooled by Fragrancenet, to be misleaded: if you read Fragrancenet promise:

I have been ordering my perfumes from FragranceNet.com for years. I like the more expensive perfumes like Miss Dior, Pure Poisen, Flower Bomb.... etc. The list goes on and on. I have never once questioned if the product was fake. Maybe people are purchasing the EDT vs EDP? I love the prices and the site and I spend hundreds/year there.

Sites like these should be removed from the internet. I placed an order online with FragranceNet.com on the 4th of February and by today, the 10th, it still hadn't shipped. I sent an email 2 days ago...that was ignored obviously by other comments I see on here. So I decided to call and find out, after being on hold a better part of an hour, that my items are no longer in stock and I will not receive them in time for Valentine's day. This is such a scam. If I hadn't called they never would have contacted me and just kept my money. This is an awful business practice and their website should be shut down!

I had placed an order on a Tues and paid for 2 to 3 day service because it was a birthday gift. The order was delivered 6 days later. I had emailed them twice to find that they ignored my emails and responded with their automated response saying my shipment is in transit. I will never order from them again.

I placed an order for a Creed Flacon and J'adore tester. They gave me a 20 percent discount. I paid $289.58 for both. My order arrived late. Once I received the package and inspect it, I realized they were fakes. I took them to Neiman Marcus to confirm. The metal emblem on the Creed Flacon came off. I thought it was because of the cold but it was not. I requested a RMA and it was sent to me in a timely matter.

I wish I had read all these reviews BEFORE ordering anything from FragranceNet.com. Many years ago, I bought several bottles of expensive perfumes from them and back then, their customer service was great. However, nearly 2 weeks ago I used a couple of FragranceNet.com gift cards that I received over the holidays to order a couple of perfumes and other cosmetic items. Well, first they placed my order on hold and refused to release it until I called them to confirm information that was already provided in my order form. That took a few days to straighten out, and I was told that two of my items were on back order and that the company does not send out partial orders. The rep on the phone promised me a 10% discount for the inconvenience of waiting for my order longer than usual, and told me to check my gift cards for the credit.

I placed an order before Christmas, without reading the reviews. I was completely surprised to find this page and see all the negative comments. I decided to send my cologne back, "return to sender". When I called the company (and continue to call them), I'm always on HOLD FOR MORE THAN 20 minutes. Sometimes the calls even drop when I finally reach someone. I still have not received a refund for my purchase and continue to call and be put on hold for extreme amounts of time. The company has been in business since 1997, but obviously cannot maintain staff it needs. Do not, I repeat, do not order from them. It might be your worst nightmare.

4 different colognes. Each of the colognes purchased were weak to no fragrance, ripoff.

Unfortunately my purchase confirmation was deleted (I had received the product and didn't realize it was fake). I ordered a relatively expensive perfume (Armani Si) which I had sampled in a store. It lasted a long time, and I especially loved the scent after it faded a bit (approximately 6-8 hours). When I saw the product for much less money on fragrancenet.com, I purchased it immediately. I received the order in a timely manner, and it smelled ok (not as good as I remembered though), but I was extremely disappointed by how quickly it faded. Seriously, I don't think it lasted even 1/2 hour!!! I didn't put 2 and 2 together (thinking that perhaps it was a knockoff) until I was considering purchasing another scent from this company, and started reading online reviews (most importantly, this Consumer Affairs site).

I purchased CK Encounter from this Online shop since the price was less. When I received the parcel, I was shocked to see the fake perfume with no fragrance of CK Encounter. It doesn't even last for an hour. This is a scam & this company is a big cheat. I am not sure how they are surviving in a civilized country like USA. Never ever buy anything from them. Better to purchase from store even it is more money.

I received a defective expensive face product (pump broken) which appeared to have been returned and resent to me. When I reported it via email, they said it was over 30 days so too bad basically, when it was actually about a week since I had received the product. It is virtually impossible to reach this company by phone. Either the line is busy or you wait until you can't wait anymore. Once I held for 37 minutes and was disconnected. Subsequent emails were ignored. And as of today, the email addresses they offer for contact are no longer valid. Amazing! INVOICE # **, customer No: **, ITEM # SC214456.

I have been ordering perfume from FragranceNet.com once a year since I was 17 years old. I am now 30 years old. Yes it takes a little longer than usual to arrive but it's very much worth it. I have bought D&G, Nicki Minaj, Marc Jacobs, Rihanna, Lady GaGa, Cool Water, Curve, and many more.. They were ALL the REAL DEAL!! I don't know what the hell these people talking 'bout. I'm about to do my yearly order today. $220 worth of perfume & I'm excited!

The company shipped out a replacement bottle and a few months later I finally received the original bottle that was sent and miss-delivered by USPS and was advised by Fragrance.net to keep it as well. I am very satisfied with their resolution.

I was a first time user on fragrance.net, wanting to purchase a perfume they don't sell in stores anymore. Well, I was please that I found it and they were having a 25% off sale with a coupon/promo code. You were eligible for free shipping if you spent $59+. Who wouldn't be happy about that! I decided to go to my coupon guru site, retailmenot.com, to see if there were any alternative coupons; just in case. I found one that offered 21% Off Complete Order + Free Shipping. Being an avid online shopper of Kohls.com, I assumed the free shipping would be included in the promo code should I use it, like Kohls.com does. I was apparently very wrong.

I placed an order with FragranceNet.com on December 26, 2014. Unfortunately, I made a mistake and placed the incorrect address, as I just moved. I called FragranceNet.com and informed them of the mix up and was told that it was no problem and would be shipped to my new address. Well, it's January 16, 2015, and I still have not received my item nor has the tracking information been updated.

Horrible rude reps when I placed my order. I had to call because they charged my card multiple times for the order and couldn't get through... It's impossible to reach them by phone and they didn't reply to my email when I said I wanted to cancel my order because I read the perfume was fake. Well I received my perfume today and yes, the service is horrible and it took a week and a half to come, but mine is very much authentic. I'm going to go to Sephora for good measure to compare, but it smells amazing. I got Giorgio Armani Si. I don't know if I'll order again or not but it's certainly not fake. They've been in business a Long time. How could they sell fake perfume all this time and get away with it? I think not... Anyway, hopefully they improve their skills, but I love my perfume.

I place an order for the Armani Men's Cologne EDT. I received the parcel two weeks later and the cologne is fake. The scent is very, very weak, it won't even last an hour, like it has been watered down. I compared to my 3-year old bottle of the same Cologne, Armani EDT and the scent of the old one is much, much stronger. BTW I checked the bottom of the container and it has a lot of scratches, like it has been tampered with. Then, I did a search online an it seems that many other people had similar complaints with FragranceNet. I wish I had checked before I placed the order.

Disappointing. I researched this company online before I bought 3.4 oz Hanae Mori for my Mom as a Christmas gift. I saw the numerous bad reviews, negative feedback, broken bottle complaints and such. I didn't listen because the price was great, and I thought it couldn't happen to me, until I received a package with huge stains from perfume leakage. The FedEx delivery man said that denying the package was the best course of action, so that's what I did. No gift for Mom on Christmas Day. DON'T TAKE THE CHANCE, because the low price isn't worth the huge risk. Refund pending.

My order was never sent. Website says it's "in the warehouse." I tried calling and was literally on hold for hours with no human interaction and no resolution. I emailed and got no reply.

My daughter had a fraudulent amount taken out by this company. Someone ordered almost $500 worth of perfume and charged it to her card. She called her bank and they started an investigation. She then called fragrancenet and was on hold for over an hour. She told them she had already filed fraud charges but this is the really kicker. The billing address and 'ship to' address were 2 different addresses. I know that when I've ordered online and my billing address doesn't match what is on file with my bank, the card won't go through. How the hell did this happen. Thankfully, the order had been placed the same morning my daughter noticed the charges and they were able to cancel the order. She had to call the local police to file a report. I wouldn't order from this company if they were the last place on earth!

I placed an order. Have been tracking it went. I went on the day of delivery it said it was deliver. How if I was home all day and no one knocked on the door? No package received. Have been since trying to contact CS by email & phone no answer.

I order Lancome Tresor and Versace yellow diamond. I'm very excited but when I test spray the perfume the smells is not the genuine smells. It sucks ** smells like alcohol. Very disappointed. This company is scam. I will never buy again in this company.

I purchased two bottles of Burberry perfume. I opened one a week later and it didn't smell like my perfume I had at home. In fact it stinks and the color doesn't match either. I'm going to try to return it and ask for my money back (which is $85). However, I can't find a phone number at any of their Websites. I need to know the return policy and until then I feel scammed.

I ordered some cologne and received a $.99 lip balm. Tried calling customer service and was on hold for over an hour. I also e-mailed twice with not reply.

I ordered Alyssa Ashley for my father to give to my mother for Christmas. It never showed up but yet I was charged for it. Tried several time to contact them via phone only to get a busy signal every time. Sent email, no response. Can't locate order #. Can't find email account - no longer active.

I purchased an item from their marketplace on Amazon.com on 12/2. I got tracking information that showed that the item was to be delivered between 12/8 and 12/11. I contacted them to ask where the item was shipping from because this was going to be delivered far later than everything else I ordered that day. They only reply that I got back was confirming shipping, they didn't even acknowledge my question.

I paid an extra four dollars for gift wrapping on a Christmas gift for my mother. When the package arrived I was surprised to find that their version of gift wrapping is a box, with a printed bow on it and the website's name on the front! Sheesh people, let's leave a little surprise for Christmas.

I have been trying to return 2 different perfumes. They responded with “We will send you a return label.” Never came. Requested again. “We will send you a return label.” Never came and now it is past their return policy. I had requested a return via email on 4 occasions.

I have been a customer of FragranceNet for over 15 years. All my holiday and business gifts ship out of their factory in Long Island New York. I repeat - I never had one bad experience with this business. The gift wrapping was perfect and the goods were exactly as described, perfect. This company is being slammed by the competition.

THIS COMPANY GIVES ONLY REPLY BY COMPUTER AND DO NOT TAKE UP THE PHONE FOR INTERNATIONAL CLIENTS. WAS 54 WAITING, NOBODY CAME, ONLY INFO "WAIT." They invoice you VAT in USA and you have to pay this! And when it arrives in Europe the FINAL destination we have to pay once AGAIN the VAT. The law is only to pay VAT in the country of final destination! Never a correct reply only reply message by computer and when you call waiting more than 8 MINUTES WITHOUT a person comes on the phone only message "customer service REPRESENTATIVE still engaged!!! Please hold!" YOU CAN ONLY PAY ONCE THE VAT. WHERE GOES THIS MONEY???

Finally got a new bottle of perfume but I doubt I will order from them again.

Ordered 4 sticks of Davidoff Deodorant. Was billed for 4 but received only 3. Has no smell to it at all. Old one I have is over 4 years old and still retains the perfume smell and the container is different color, that just might be a manufacturing change. Was put on hold for over 25 mins and gave up. Sent an email but have not had any response yet.

This site is a total waste of your time and money. The perfumes are fake. I purchased Yves Saint Laurent Paris Roses and the scent lasts for 30 seconds if even that. They don't respond to your email and charge a 20% restocking fee if returned opened. So of course you have to open it to find out it is fake. This is how they still make money if you are not satisfied. Who would be satisfied with a perfume that doesn't smell. I hope the govt follows up on my complaint.

My brother from USA bought me a Christian Dior Poison EDT from the website Fragrancenet.com. It's a fake and smells really really bad. I am based in Australia. Without telling him that he brought me a counterfeit, I asked my brother that from did he buy my perfume and he confidently told me that he has bought it from Fragrancenet.com. I did not want to embarrass him. I contacted the company and they asked me for order number. I don't have the order details and it looks awkward to ask for receipt from my brother as he will be embarrassed that he gave me a fake as a gift. Now I am stuck with this horrible counterfeit and want to inform others not to waste their hardly earned money on this website.

I order 2 different kind of of fragrances Lancome Hypnose which I just love and Hugo Boss Deep Red, which I used before. I know how both of this perfumes smells like, that is why I ordered it. I would never buy by just looking on picture. When the order came, I opened both of them and smelled, they both smells not as they supposed to. It smells like a bad replica. I can't believe it, now I have to spend money on shipping. On their return policy says if you opened already they will not return all the money. Never ever I will buy fragrances online anymore. Don't even shop on this web site. I wish I read reviews before I shopped there!!!

Yvresse perfume--more like eau du tom cat. Whatever was in this bottle made me gag. It should have been one of my favourite perfumes but it was just total fake.

I have made an order and paid then realized the postal address is my old address. I emailed then straight away informing that and gave them my new address. They replied next day, thank you for contacting them and now my order has been released to processing??? I then emailed them back to double check if they are sending it to my new address or do I need to request for a refund and start another payment. Next day email from the company telling me they have no control of the item and is going to my old address?? They received my email before even processing, don't know why they ignored or not bothered to read the email before and then go ahead with the processing?? This is my first experience with shopping on USA, never thought happy shopping turnout to be a big disappointment.

Purchased Miss Dior from FragranceNet.com and it smells like gasoline. I threw it in the garbage and chalked it up to one of life experiences. NEVER AGAIN!

I ordered a set and paid extra handling charges to get it here faster. Arrived 8 days later and all broken inside of it. I had glass all over my floor and perfume all over the packaging and floor. Then called and the Customer Service person told me to pick up all the glass and put it in a box and ship it back. If I couldn't pick up all the glass I wouldn't get a new set. Who can pick up all shattered glass all over your floor. She then explained that "too bad" and "send it back".

I ordered a small bottle of Euphoria. When I got the order it smelled of a knockoff. All the knock offs have a lingering smell. I have read several reviews and found many people have the same thing. I am just glad I ordered a small bottle and not an expensive large one. I also in the past got a knockoff of one which I can't remember the name again only a small bottle. Snake bite you once shame on you snake bite you twice shame on me. NO MORE from them.

I purchased the Gucci Guilty for woman from them and after two months since the bottle started getting rusted. It then mind boggled me that every time I used it that it only lasted no longer than thirty minutes. Given the fact that I had a Gucci Guilty from Nordstrom in the past which lasted hours. The bottle was in perfect gold coating after a year and a half later of owning it. So I called fragrance net and requested an explanation to this fake perfume and they offered me a $20 certificate, since they have a 30-day return policy. That was all they can do for selling a fake item, why would I spend more money on a non authentic company. Very disappointing. Will never purchase perfume from them or anyone online.

I placed an order with them today for Givenchy III perfume. The list price was $104.48 but since last night they've been sending 4 emails offering 20% discount. I figured I was getting a bargain. The price with the discount came to $83.58. However, the surprise came at the checkout. They've added $21.03 for Fedex and $9.87 sales tax, as their website order confirmation indicated, which didn't make sense. Considering that this was the third time I was ordering from them, I thought I'd check previous invoices where they've charged me only $9.95 shipping, which is the rate for Fedex Ground, plus local duty and tax charges when it arrived.

I ordered 5 bottles of perfume and when I received them, all of them were knockoffs. The Duende had a foul old smell, the 212 didn't smell like 212 (I don't know what that was). I didn't get past those bottles to open other bottles because I was too disgusted. This company should NOT be selling knockoffs without informing the customers. I am pissed!!! What a waste.

I work for a very well known cosmetic co....even w/in store discount, can't match deals of fragrance net offers...I've bought quite a few times esp. My favorite DKNY be delicious, as unboxed. Loved it. No difference from what I sell daily at full prices. I even offer the site to my friends. Highly satisfied returning customer.

Received a fake (or so old it smelled awful) Acqua Di Parma cologne. Was forced to pay a 20% restocking fee since I had opened the package. Will never order from them again, total ripoff.

I ordered a perfume a month ago. When it arrived I was pretty happy because it seemed original and the price was lower than anywhere else. I'm not an expert but the bottle color is now totally scratched off and my friend who works in Macy's said it was fake right when it came. I didn't believe her but now I know it's true since she brought over her perfume (same brand) and you can totally smell the difference. I'm really pissed. I could have gone to Chinatown and get it for half the price if I wanted fake!!!!!!

I ordered the sample of Escada perfume, $9.71. Imagine my surprise when I opened my package and this teeny tiny sample was in there and this little thing was 1/2 empty!!! What a rip off. I have ordered previously and was very happy. Not sure I'll order anymore.

I received my order today from FragranceNet.com. Imagine my surprise when I opened the box and found a used candle, wick had been lit, burned and showed where wax melted as candle was burning. Candle obviously had been used I have never heard of such a thing, ridiculous and deceiving business practice to say the least. Candle was advertised as new, not partially burned. I have requested a refund for full amount.

Hi! At least you are in US and customers' laws there really work. I live in Brazil and 40 days ago I decided to buy some fragrances on fragrancenet and one of them was a gift for my boyfriend's birthday. Well, I paid the credit card last month and the pack never arrived. In the last email I sent to the store they simply answered that they were going to refund the value of my purchase in my credit card. They didn't send me any tracking or confirmation number when I made the purchase, but as they had a number there and saw they were having problems to send it, why didn't they tell me before? They charged it normally, but would it hurt to give me any notice? In the end my boyfriend's birthday was 2 weeks ago and I had any gift to him yet. This company is very disrespectful. I'll never buy anything with them again and I definitely don't recommend. The worse experience on I-commerce ever!

I received my shipment which included several lotions. And they all smelled like only old gone bad perfume does. I could understand maybe if there was one but I got 4. First and last time I do business with them.

My efforts to reach cust. svc. took almost 2 hrs. After that the replacement order was wrong also. Just want a call tag to send second wrong order back and credit to my card. Have already sent an email and since they are closed on weekends, then thought of calling cust. svc. again on Mon., just annoys me. The first email I sent on first wrong order was ignored. So never again with this company just want my credit to my card.

A fraudulent charge came up on one of my checking accounts. There was a charge for $56.40 made on Dec. 8 at 10 PM according to my bank. The line at this business is continually busy. When I went online and typed in my usual info for sites, it rejected the info saying that I had no outstanding orders and none had shipped. There are no confirmation emails in any of my email addresses... Had to cancel my card and now I get to wait for a new one. The bank will make sure I get my money back, but whatever is going on over there needs to be checked into.

So this is the 1st time I ordered from this site. My colleague got an offer in the mail and we both decided to try it without reading reviews prior. We assumed it was legit, it came in the mailer! After ordering, I decided to do some research and read some poor reviews which scared me. I then decided after not getting a tracking number right away to call and see what I could find out. The PHONE AND EMAIL PROVIDED were not working, not in service... This really scared me as I ordered two bottles of fragrances.

I ordered a fragrance. The return policy dictates I get an RMRA number from Fragrancenet.com. There is no answer at their phone number and I emailed them without success. I will call my credit card service but I would like the vendor to honor their return policy.

I have used this site for years with great results till the last few orders. The smell of my very expensive perfume goes away almost instantly as well as they have raised the prices. I don't go to malls very often but the site claims that they are up to 50% off store prices which is very untrue. They are actually higher!!! I'm so pissed I can't see straight... I'll never use this site again & everyone should be aware of their fake product & high prices!

Ripoff. I ordered Gio Armani Diamonds for women. What arrived was obviously sitting on a shelf somewhere until it rotted. What a huge disappointment! I tried contacting the company by phone (on perpetual hold), email (would not accept the complaint form on their site) and fax (no response). Hmm, that makes me smell a rat! I turned them into the BBB. I will never order from them again. We'll see what happens.

I bought 3 very expensive perfumes, Eau de toilette of O de Lancome. Two of them were for presents and one was for me. I have been using this perfume long enough to know that its fragrance does not disappear easily. Just with a little spray, the aroma stays all day in your skin and dresses. I have no idea what they put inside that perfectly packaged container, but definitely, it was not eau de toilette. In a second, the smells dissipates, leaving your clothes totally free of perfume. I was very embarrassed when my friends commented that the perfume was "estrange", meaning no smell.

I ordered a cologne for men 20 days ago, and I haven't received it. So now, I want to cancel the order.

On the 6th, 8th and 11th, I placed 3 orders over the internet. I have been ordering my perfume from this company for many years with no problem, though I have read some bad reviews of goods not arriving. These were ordered in time for Xmas presents. They were a total of $244.20. I did not pursue the problem of them not turning up till 7/1/11 as I do not like harassing people and presumed they were tied up somewhere. The first reply from them was from Leanne who said it was a custom related matter and they would arrive.

I purchased and paid $114.96 for a men's cologne. I received the totally incorrect item, I have emailed fragrancenet.com numerous times but no response. This site came up on eBay while I was looking for men's fragrance. I used Paypal for my purchase. I think this is a bogus company and that I have lost good money using this site. It should be deleted as fraud.