FragranceNet.com Reviews

I PLACED a order, they took out more money than my original order. They also said I would receive it with 4 days - now it going to be around the first of the year. When I place my order number in to check my order they say it doesn't exist. There is no way to contact this company until after the holidays!!! I'm filing a complaint with the FTC, PLEASE JOIN ME IN DOING SO!!!

I have a first time buyer. I placed an order of $314. Because it was over $300, it was flagged for fraud. Once cleared this lag the entire order. Two items were out of stock so they delayed the entire order hoping that it would come into the company. After waiting five days, they decided to refund the money for the few items and then finish the entire order. This lag the order by 10 days. I ordered 15 days before Christmas, and now it will arrive three days after Christmas. This company could have expedited this to arrive on time. They decided to send it USPS, and now it will be late.

When the price seems too good to be true, it is for a reason. Ordered two perfume, one for men and the other for women. Both items are fake, the smell seems original but does not last, like the actual one bought at Macy's. Will not order from this company again. Try to save a few bucks and got taken for a ride. Just buy from real department store. You been warned.

I have been shopping on FragranceNet for nearly Seven years and have literally had zero problems with them, so I am surprised to see so many negative reviews. Everything I have ever ordered has been legit, and the coupons they offer help a lot to reduce cost. If you don't like a coupon you can scour the web and find a better one and they will apply it as long as it's for their website. Also when they give you a shopping deadline they always deliver. I have never not gotten an item on time, this year is no exception. Their holiday shipping did go up this year, but I think that is reflective of higher shipping prices across the board with all shipping companies that they are forced to pass on. Overall I can recommend them.

I ordered Dolce & Gabanna Light Blue men's cologne. It arrived in a timely fashion. The bottle looked legit however, upon closer observation the bottle cap is not legit... No biggie. It was a different size bottle so maybe it is different. Definite difference did not end at the bottle cap. The liquid in the bottle is a complete knockoff. Now they have my money and I have a bottle of pony urine. More accurately it should be labeled Blue Light not Light Blue. Completely unhappy... NEVER TRUST THIS COMPLETE FRAUD OF A BUSINESS.

I worked in a major dept store for many years in the fragrance department, sent to many training seminars by top brands etc, which taught me much about shelf life of products and how they smell when bad, top notes, middle notes etc etc...I know fragrance. My sister bought me a 3.4 oz Pink Sugar EDT spray from FragranceNet.com and yes it was sealed in what appeared to be real packaging but the smell was terrible! I’ve had 3 previous bottles and they all smelled light & wonderful but this FDN bottle was a nasty dark old smell that ALL bad fragrance has.

It was written that my order had been delivered and had been left in such a place but that she had nothing! At dinner time, someone just "launches" my perfumes on my balcony. So, two options; the delivery person has no respect or wrong address (Canpar Express company).

The first order I placed this year was a batch of 6 perfume samples. One two of those samples were completely empty, they were the small spray sample types. I contacted them about this and they did do a refund on those. The next order was for two perfumes. My complaint here is the time it has taken to receive my items and I have yet to receive them. If you order over a certain amount you get free shipping but, I ordered on the 4th of December and still have not received it. They are on the East Coast, I am on the West but this is a ridiculous amount of time for shipping. I ordered something that came all the way from England, standard shipping also on the 4th, and I received that yesterday! So, these perfumes, being gifts for Christmas, if there are any problems, there will be no way to send them back for timely replacement. I am disappointed with my experience at FragranceNet.com and I will not be shopping there again.

I ordered Michael Kors shimmering perfume. I needed a small bottle to carry in my luggage. I have a big bottle that I bought from another store. The bottle I got from FragranceNet does not smell anything like the real shimmering. I have emailed two emails but no one seems to want to answer. I'm left with no choice but to do a chargeback. I'm not paying for this stuff. It stinks too bad to put on anybody!

I am always suspicious when I read reviews that are overwhelmingly bad when I’ve had an experience that is overwhelmingly positive. This always leads me to believe that there is a concerted effort underway to discredit a company or product. Such is the case with FragranceNet.com. I ordered a fragrance at a deep discount (a fragrance I’ve bought before at a much higher price). It arrived at my door five days later - from the opposite coast, no less. The product was nicely packaged (with a few samples tucked in!) in a cardboard box with the fragrance box safely nestled inside.

I highly don't recommend this company for loyalty in customer service. I've been a customer of theirs for about 10 years. I recently correspond with somebody in chat to try to see if they would work with me on a large bottle of a particular cologne for men. This was going to be a gift to my uncle that is on his deathbed. Their lack of customer service and empathy is truly disgusting.

I bought two perfume for my sister's birthday with the shipment date and arrival date of 12/1/2019. I receive a notification that the item was delivered while I was at home, I did not receive any package from any carrier and it was not in my mailbox. I send an email to FragranceNet informing them what had happened. No one seems to care. My sister’s birthday is today and I don’t have a gift for her. “Sad”!!! I know that a gift was purchase and no care or concern is shown by the customer service representatives. No one have the common courtesy to reach out to me. Stick to the evil you know. “AMAZON” will never and have never treated any customer this way. I am a first time and last time customer.

The product inside of the package was broken when it arrived! They should have used bubble wrap or something. I should of known, this company is a joke. I am not happy! I am going to find a way to either get my product or my money!!! You don't just spend money and get nothing!!!

Was charged for perfume that doesn’t spray... just leaks from the neck of the bottle. No top to bottle. Came from Fulfillment 800 Los Angeles St. Los Angeles, CALIFORNIA. Completely unusable. Perfume just dribbles in your hand. Came in a padded bag with no paperwork.

Fake cologne to say the least. Google Express and everything. But the cologne is fake. Fake website address on the Gucci Guilty 3oz bottle. The website and the clear wrap says it all. Even the recycle sign on the bottom is backwards. The smell is off and cheap. I got robbed basically of my hard earned money on Black Friday.

My mom purchased two bottles of our favorite perfume and the atomizer pumps are broken on BOTH bottles. New full perfume bottles and no way to get it out of the bottle onto your skin. Not one, but both bottles won’t spray out. What a joke this company is. Horrible reviews! Should have known better than to order from FragranceNet.com. Buyer beware!

I'm repeat client. I have order list of perfumes, all the prices online being shown as Australian dollar after the discount, later I submit the order payment. As I have seen on the screen it's Australian dollar. Next day I have find they withdraw from my bank account same amount number but with American dollar by convert currency, the different was big. I advise anyone use this website to take pictures for the screen of the total amount. Example the Aramis was 23 Australian dollar. but they charge me 23 US DOLLAR. So the Aramis become nearly 34 Australian dollar. Copy the screen before you submit your order. They keep losing more and more clients.

I have placed 2 different orders in the last day, orders accepted, credit cards charged. They send me quick Thank you for your order emails, then within hrs after placing the 2nd order, the orders go on HOLD. Tried all forms of communication with the company to no avail. Don't know what to do, I am requesting refunds, but no one seems to answer and from what I can tell, if the order is ever sent, it's going to either be Fake or Watered down. Wish I would of check the reviews on them 1st before believing their Fake website. How can they continue to operate like this and no law agency closing them down???

I have been shopping with FragranceNet.com for the past 10 years. All of my packages have arrived on time. Never missing any products. Never anything broken. And I've been very satisfied with the perfumes that I've received. I highly recommend buying your perfumes at FragranceNet!

I should have read the reviews before buying from this company. The ref insisted that their products are not counterfeits. I bought 2 fragrance as Christmas gift for a dear friend, very obvious, both fake! I saw their ads, the prices are great! My friends told me to send it back. Aand on top of that, my PayPal account got hacked days after I made the purchase. Lesson learned "YOU GET WHAT YOU PAY FOR". Buyer beware!

I have been ordering with them for about 3 years and I am happy with my products. Once I ordered my mom about 5 different perfumes that are much more expensive in Austria for half the price, I found out later that Austria doesn’t allow Perfumes to be sent, return was easy and customer service was fast, kind and professional. Today I returned men’s perfume and shower gel for a guy I stopped dating and the same again, the customer service was prompt and have sent me the return label right away. The products are 100% authentic and customer service is wonderful. Keep up the good job guys and I’ll order again on Black Friday.

I ordered many fragrances from this only this year. Creed Aventus first one, sent it back for a newer bottle. Looked real but I returned it. Got a bigger one immediately. Noticed the juice wasn’t clear. It was aged 2016 batch, very yellow to green color. Sent it back. Went to get the same smaller one. That one color was better but it barely lasts on me about an hour or so so I decided to order Creed Irish Tweed and Silver Mountain Water. Didn’t really smell the Silver Mountain Water after 30 mins. Green Irish Tweed I did but sent them back. Didn’t think nothing of it.

I too wish I would have read the reviews before buying from this company. I purchased Calvin Klein Eternity. Something was not right with this perfume. Any other time when I would wear Calvin Klein, I could still smell it on my wrist at the end of the day. This perfume, I believe, is watered down and it does not last for hours like the real deal. The color also seems lighter than the real perfume you would buy from a reputable business such as Belk, where I usually would buy it, and I will from now on! You get what you pay for!

I prowl the internet for my favorite “throwback” fragrances often to find my favorite Gwen Stafani perfumes from 2008-2014 fragrances. They’re RARE. On the 18th of this month I ordered a tester for the sole purpose of more fl oz. for my buck & received it on the 20th LESS THAN TWO BUSINESS DAYS for shipping. Ordered it through eBay and the item was sold by Fragrance.net. It's authentic and smells amazing... had to leave a great review for the amazing service, don’t know how they have such bad reviews?

I have made five orders from this company... four trying different colognes and the fifth was an order replacing a cologne I had ordered before and really liked. All products I have ordered have been real, batch numbers match packaging match and most of all the bottles and scents are a match. The price is amazing, and the discounts from buying in bulk and having specials direct thru the manufacture are great because they pass the savings in to the consumer. This is the only way I will purchase cologne anymore, and I save more than half by buying thru them and not the mall.

This company sells counterfeit goods. I got a bottle of cologne that is clearly fake. FragranceNet is breaking the law. Don't purchase products from these thieves. Spread the word of this illegitimate company so that we can get them shut down for good.

I CAN'T STRESS ENOUGH TO STAY AWAY FROM THIS FRAUDULENT, UNPROFESSIONAL COMPANY THAT JUST WANTS TO TAKE YOUR MONEY; I feel so sorry for all the customers who have been 'robbed' by them. This company will roll you. I purchased Versace Versus 100 ml fragrance a year ago. Upon opening it, I discovered a small black insect caught inside the fluid content. Therefore I will not use it, nor can I now give it away. My sister who works in skin care at a leading department store saw it and quickly picked up that the bottle had been tampered and that it does not smell like the authentic Versace Versus. Hence it was a fake.

I have purchased from FragranceNet.com from many years. This year only I have purchased of 8 different fragrances and never had a problem. My last order was for Versace Homme Oud Noir. When I first sprayed it I didn't like it. The smell was awful. I thought I might be just me but then my wife smelled it and she looked at me with disgust. She told me "This couldn't be right". I wrote customer service about it and never received a reply. I tried to write a negative review about the product and the review was never posted. Tried twice and I realize that it seems like they do purposely to keep high rating on the fragrances.

I ordered Jo Malone English Oak and Hazelnut and Cartier La Panthere. The fragrance in the Jo Malone bottle is very different from the one I purchased at Nordstrom. It seems to be a knock-off with very different notes. The Jo Malone fragrance has a strong oak note, but the one FragranceNet sent has almost no oak in it. The Cartier fragrance came in authentic-looking packaging, but it is spoiled and has a rancid smell.

I have shopped with FragranceNet.com for 10 yrs. I purchase my Clarins skincare from them. At Saks it runs close to $400. From FragranceNet, $157.00. Once I accidentally ordered multi active day cream - dry skin... Saks exchanged it for me. I've also bought dozens of perfumes, bond no.9, Chanel, Burberry, etc... All the real thing!! Plus free shipping has it to me within 5 days. In all this time, great products, price and awesome customer service. I've always gotten a live agent when I've called. To those that say they're not helpful, well... All I can say is check your tone and attitude. Being kind goes a lot further than demanding immediate results. Weather is not under their control. 5 ☆ rating from Myself and 10 friends that shop with them. Thanks FragranceNet.com! Without y'all I couldn't afford my regimen any longer.

I've been purchasing cologne (as gifts) and perfume for myself for several years. More specifically, Burberry Touch. I have always received authentic cologne, in the box, and unopened or watered down. I've had such a great experience getting expensive items for 50% off. I'm not sure where the bad reviews are coming from...

Horrible... I placed the order, they took money out of the account (little over $400.00) then all of a sudden order is on hold. I have to confirm billing address which I entered when I placed the order... so I emailed and called and 24 hours later still order on hold. First and last time I will ever use their service... customer service rep (I spoke to two) were no help whatsoever. Use any other site but theirs.

I used to order all my fragrances from here, until sellers on eBay and Amazon started offering the same, at very competitive, even lower prices, including Paris Hilton. And from the negative reviews I've read, of other customers receiving fake or watered-down versions of the designer perfumes, doesn't surprise me at all. Fragrance.net used to be the go-to online designer perfume shipping site. Not anymore.

Ordered tester 3.4 oz Viva La Juicy Eau de Parfum spray for $44.64. So excited to receive in mail and immediately sprayed on. Couldn't smell fragrance, sprayed again, nothing. Sprayed my whole body and clothes, got a whiff of scent. It was so watered down. Complete waste of money. Will never order from them again.

First of all, since it is a $500+ order (stupid me) without reading the reviews of the company, it was put on hold and was released after I called. Was suppose to get the delivery today as per tracking, but no luck. Plus all these reviews of fake, I am worried now I will be out of $500+ and be stuck with fake ones. Does anyone have any success getting the full refund? As I will be sending it back, based on all the negative reviews.

I ordered 2 bottles of Estee Lauder Beautiful Perfume on June 1st. I finally received shipping information on June 6th that started my perfume would arrive on June 12th. On June 12th the tracking information was changed to June 14th. June 1 to June 14th is 14 days and 10 business days but their website claims shipping in 3-6 days. If you need you perfume quickly do not order from this company. Also, after reading all the reviews I'm just hoping I do not end up with fakes.

Very disappointed with what is obviously a fake product. I smelt this Bond No. 9 Gramercy Park perfume in Saks and the product I received from FragranceNet.com not only smells very different, it's as weak as can be. This is the first and last time I'll be purchasing from this supplier. I wish I'd have read all the other negative customer reviews before making this purchase.

I was on a waiting list for the Gucci Bloom to come in. I received an email notifying me that it was in. I placed an order on the 7th of May and on the 9th I received an email that it was out of stock again. I called and spoke to a C.R.S. who told me that they were not out of the Gucci Bloom, She stated that it was in the warehouse and it would take to long for someone to go and retrieve it and send it to me. I do not believe that this is the reason they cancel my order, I believe it is the price I would have paid for it. I have spent a lot of money with this company. I think this was very unprofessional and I will not be doing business with them in the future. But it was in the warehouse.

I ordered perfume from FragranceNet a couple of weeks ago. I bought a perfume named Chloe, Gucci Premiere and Coach by Coach. Omg, I’m so annoyed because I thought I was getting real legit perfume. With my Gucci Premiere, the bottle is peeling and some of the fake glass is falling off. On top of that, you can see through the supposed paper so you can see the glass which you’re not supposed to (I’ll add pictures). When I received samples of these perfumes from Scentbird I fell in love with them and the smell lasted on me all day.

As you're reading, don't buy from this company! All their products are either fake or watered down. I bought Armani Code that last 20 minutes on me and doesn't smell exactly like the one you get from Macy's or Sephora.

I ordered my favorite perfume Bond No. 9 “Bryant Park”, and “Fling”. Both sizes are $250.00 per bottle at Saks and their own brand stores. I found them for around $98.00 each with coupon for 30% off on FragranceNet.com. This should have told me but I was excited because the website has been around since 1997 (they claim) and states “genuine” brand names. I sprayed them and they smelled like sour old cheap hairspray - that’s the best way I can describe it. I called my cc company to dispute the charges, got an RMA from FragranceNet customer service and sending back.

I see so many bad reviews for this company. Yet, they've been around since 1997. I watched some YouTube reviews rant about them. So, I decided to try them out. I ordered 3.4oz Versace Pour Homme & 3.4oz Tommy Hilfiger both together retail at $139 + tax at Macy's online. I got both for a little over $60. I ordered them on a Friday with 3-4 business day shipping (Free Shipping btw). So, I knew it'd be the next week sometime when I received them. In a timely manner, I received email updates regarding shipping & my tracking #. I tracked my package & was scheduled for delivery Saturday, 4/28. I received my package today 4/26 to my surprise.

UNHAPPY WITH MY PURCHASE. IT TOOK ALMOST ONE WEEK BEFORE RECEIVING IT AND I PAID $15 U.S AND IN Canadian money it much more. Staying power of J.Lo Love and Glamour is not impressive at all. It disappear within a couple of hours. I am not sure if it is the real deal. Also, communicating with the agents at FragranceNet.com is quite a challenge. They take a long time before answering. The perfume was advertised in Canadian money but at the checkout, I had to pay in U.S. money. The price of the perfume was equivalent to the price of shipping and it really cost me almost $45 in Canadian money. I am not happy with my purchase and will never buy from FragranceNet.com especially that I just found out that they are not even accredited. Stay away from that company, then again, it is my own experience.

I bought first Michael Kors Amber. I bought it because it was cheaper than in the department stores and what I bought is definitely not real. I like Kors because it lasts for a long time. I can smell it for weeks on jackets I've sprayed it on. This that I bought from FragranceNet.com I cannot smell it 20 minutes later. And it smells different. Also I purchased Ed Hardy 3.4oz. What they sent was 1oz. I never return things I just take the loss and after reading some reviews I'm sure if I tried it would be the same results as everyone else. They will do nothing. I'm really angry about this because I spent over $100. That's a lot to just throw away. This company needs to advertise correctly. Their products are fake and they don't sell the volume they advertise and you order.

I bought Bond # 9 Scent of Peace perfume, but the fragrance is different and does not last at all. I have tried this perfume before so I notice the difference. I have tried to contact Fragancenet but have not receive any response from them. I paid for a very expensive perfume and received a very cheap product. I definitely wasted my money. I would not use this company again, and I regret not reading the reviews before since they have such bad rating.

They are stealing money for a fake order. I did not receive my order and nobody takes the responsibility of my loss. They are terrible at managing the shipment of orders. I hate FragranceNet and will not recommend it to anybody. I will share my bad experience with all my friends and let them know how poor their service is. That's a shame...

I've spent over $2000 on high end designer fragrances from Fragrancenet, as I've become a collector. I've only ever received authentic fragrances. Just ordered YSL La Nuit de l`Homme, D&G Light Blue Eau Intense, and Prada L'Homme. Again, when I receive them in a few days, I have no doubt they'll be legitimate. My Acqua Di Gio Profumo/Original, Essenza, Gucci Guilty, Versace Dylan Blue, etc, etc all last all day long. I've also had a friend who works for a Versace retailer verify the legitimacy of my fragrances - all checked out.

For Christmas, my mother, who is very hard to shop for said she wanted Jimmy Choo Illicit. I had ordered from FragranceNet.com a couple of times in the past and was pleased with the product. I ordered the Jimmy Choo, but instead got Lacoste, labeled with the Jimmy Choo sticker. After multiple attempt to contact someone to no avail, I went on their Facebook page and posted the negative review stating what happened, then they responded. I needed to pay for shipping to send the product back and then they would send what I ordered. And they blocked me from their Facebook. I have NEVER had to pay for a company's mistake and NEVER will do business with them again. BUYERS BEWARE.

Over the past couple of months I've slowly been making purchases and increasing the size or frequency of purchases once I determined how legit the products were. I've pumped in over 700 dollars into this site, all on fragrances that were at a heavy discount, and have had absolutely no problems. To my amazement, the free shipping option is typically extremely fast, often faster than what they suggest the delivery time will be, and most of my shipments arrive within a week traveling halfway across the US. I'll be going here for all my colognes for the foreseeable future.

I have been a regular customer of FragranceNet for several years, primarily for my own use, but occasionally for gifts to others. In Nov 2017, I placed an order for Acqua di Gio and Eau de Iceberg Sandalwood for myself, and Happy by Clinique for my wife. Until recently, my wife had been using Happy from a previous purchase, but in the last month, she has opened the new bottle and has noticed that the new fragrance is much weaker out of the bottle and it disappears very quickly. She still has enough of the earlier bottle to do side-by-side comparisons and she is convinced the new one is diluted. I have verified what she says with my own male nose. Definitely a disappointment.

Placed my order on 12/10/2017 and never received it. Credit card was charged on 12/11/2017. Tried contacting them several times but could never get a hold of anyone and could not even email them. VERY dissatisfied with them and will never purchase anything from them and would recommend that everyone else boycott this company. HORRIBLE!!!

I seen a lot of BAD reviews about this site. I looked at the reviews after I placed my order thankful! Had I seen the reviews before I ordered I would have missed out on some awesome deals because I wouldn't have placed my order! I placed my order last Saturday and received both high end perfumes this Saturday. Both my product was what they were supposed to be. New in the sealed boxes with the authentic stickers on the bottom of the bottles. Just wanted to give this company what they deserve... A GREAT REVIEW!! I'll be doing business with them again for sure!!

First time buying perfume online. I purchased my favorite perfume from "fragrancenet.com". After putting it on, the fragrance completely disappears within seconds. A huge disappointment. I will not buy from them again.

I'm very disappointed. As a repeat customer, I placed an order online and wanted it shipped to my work address for convenience and security. They took my money then sent an email saying they had to place the order on hold and refused to ship it to my work address. I call customer service and they said it was because "it's a high dollar amount." I don't like having things shipped to my apartment because it could go walking. Instead of calling the number that comes up on Google when you look at the address and asking for me to verify I'm here or trusting me since I'm a repeat customer and the zip codes are close they just said no. Now I'm out my funds until they are released and no product. You lost a repeat customer and I won't ever recommend you again. I'll be happy to give someone else my "high dollar amount" business.

I received five bottles of cologne from FragranceNet Mr Burberry comma in a 5-ounce bottle. You spray it on and it has a similar smell to the real Mr Burberry, but 10 seconds later there is no scent at all. Pretty much the same thing with the other four bottles that I received from them. Four of the bottles were different brands of Burberry. I contacted Burberry and asked if I could give them the barcodes to see if it was made by them and was told no, but I was told by Burberry that FragranceNet is not an authorized retailer of their products. That, and the fact that the scent doesn't last for more than 30 seconds is enough to make me dispute the charges against his company and want to return these immediately. I will be emailing them this week to try to get an address to send them back to, but I addressed the problem with my bank and filed a dispute on the charges because of the quality of the products. They look very real though.

I have been trying for a week to get an RMA number to return something I didn't want. I have emailed them with my information and the order number & texted them as per their website information. I have not gotten a viable response yet! I do not recommend this company. They are very shady when you need to contact them or return anything!

Ordered the Viva La Juicy eau de parfum in the 3.4 oz bottle as a gift for my GF. It smells ok coming out of the bottle but it's obviously not genuine. There is NO WAY an expensive perfume's scent is GONE in less than 30 minutes. Has to be a fraud. Forget getting someone from FragranceNet.com to help you. I wish I had investigated this company prior to ordering. Based on what I read here, they have a long history of selling bogus products. STAY AWAY FROM THIS COMPANY.

Placed an order for nearly $200 which never arrived. Sent emails which were ignored. Checked my bank account today to see that I had been partially refunded. Finally got onto a Web chat tonight with a belligerent woman called Lisa who said the goods had been returned by the courier (???) and I had been refunded. I said that full amount had not been refunded and she accused me of not understanding. Cut me off as I was typing. Judging by some of the other feedback, she seems to be good at that. How do this company get away with such appalling service??

I ordered perfume from this company and the perfume I received was not what was pictured on my order and smells completely different than what I have at home. I tried calling multiple times but you cannot get a real person as they are always experiencing high call volumes and to call back later. I then sent an email stating this. I also stated what my problem was along with my order #. No response and it has been 1.5 weeks. DO NOT BUY FROM THIS COMPANY. I put my order in on 12/11/17 and I'm pretty sure it is too late to get a refund due to their lack of response.

I don't get all the negative reviews that I've seen regarding this site. Since last year I have ordered a total of 9 colognes from FragranceNet.com. They all smell great and all met my expectations. As far as I can tell all of them are authentic, the packaging always looks correct and I always check the batch codes on the bottom of each box/bottle and they are always legit. If I had to complain about anything it would that the shipping via FedEx takes a bit longer than I would like. I would prefer USPS or UPS. Other than that I have no complaints regarding my purchases from FragranceNet or the quality of the products. The prices are very good and I always have a good experience using their service and will continue to do so.

I place my order around the 31st New Year's Eve night after midnight. They took the order they said that I would receive this order January 3rd. January 4th we had a very bad snow storm in New Jersey. The shipper is located in Carlstadt, New Jersey, approximately 16.5 maybe 17 Mile from my house. The Courier is CDL. Do yourself a favor. Do not order from these people. I believe it's a scam. You're online waiting to talk to a customer service person an hour if not more. They give you no reassurance.

I ordered And within 1 day it shipped! I got It 3 days later from NY state even with that hurricane!!! I actually bought a bottle from Saks Fifth Avenue bond number nine Brooklyn. Found it on here so I kept it to see if the box and everything would be the same. Not only is it exactly the same but it has the same SKU number on the box! I also Got Astor place bond #9 and that was exactly as well! I spent 235$ for 1 bottle at sale Fifth Ave for Brooklyn bond 9 NYC And at FragranceNet.com I got Brooklyn Astor place And 5 perfume samplers For 235$!!! I'm crazy happy. What a great find!!! Hoping the fragrances last. Still can't figure out how they can offer these perfumes at such an incredible discount. (Same packaging, bottles and all)!!! I'm thrilled.

I purchased 1 bottle of cologne, got an email 4 days later saying it is in the warehouse. Never shipped so I cancelled the order. They are not giving me a refund for whatever reason. I try to call and email everyday, they do not answer emails and you cannot get through to them on the phone.

I have bought several different fragrances from them. For this I have received many different samples of products that they sell. They also send many different specials or discounts off of the products that they know that I like. They are a super place to buy from.

Stay away! I cannot believe that a company can exist without a customer service department. They probably sell Chinese made fragrance, which makes it possible to sell cheaper than leading stores. The last order I placed, cannot be found, the shipping company doesn't have it and FragranceNet doesn't answer the phone, doesn't respond to emails or fax. The amount of the order is $82.00 and I cannot get a hold of anyone to refund my money. This is truly terrible business and terrible customer service. Don't get lured into buying from them, this is the last time I ordered from them. Thank you!

Stay away from this company at all costs. The product I purchased, Prada Milano Infusion d'Iris, appears to be fake. The bottle looks off. The label on the bottle isn't on straight, the plastic wrap on the outside of the box didn't fit tight. I attempted to contact the company through online chat which had me wait for a half hour, it counted down to me being number 4 on the wait list then it just froze. Also submitted a complaint through their online submission form with no response. Ordered on December 18 for delivery by Christmas, received on December 28th. Showed as "in stock" when I ordered. Shipping label created December 21st, finally shipped December 22nd. It was shipped by FedEx SmartPost which transfers the package to the local post office for delivery essentially delaying the delivery even more. The company appears to value their bottom line more than having a happy customer. Would never shop here again.

Ordered the 18th. Still as of 28th no product. No live phone person. No email response. Had my money immediately!!

Purchased Serge Lutens perfume on December 19th and paid for expedited shipping to arrive by December 22nd. On the 22nd the arrival date moved to the 26th. I tried to call to reroute and cancel the order but got recording. On December 26th shipping status changed to delivered but no perfume. Have been trying to call customer service for 2 days. Only a recording. Will file fraud with my credit card company to try and get this resolved. Please everyone do the same. They should not be in operation. How they have an A+ with BBB is beyond me. Shows you how legit BBB is.

Submitted order for husband's gift on Wednesday, December 20th at 9 pm. Took 1 DAY SHIPPING at the cost of $15.95. Here we are today, Tuesday, December 26th at 7:30 pm... still no Christmas Gift for my husband. Yeah, 6 days in!??? Called FedEx and FragranceNet. FedEx says they just got my package to their distribution site today in NYC. I live in Delaware. FragranceNet has not responded to calls, emails, Facebook messages. Nothing.

I placed an order on the Dec 18th at 3 pm. They told me 2/5 business days. Well hmmm I order in Monday and I see you didn’t ship it to Wednesday the 20th and today is Friday the 22nd and I was told I won’t get my package to the 28th. How do you get 2-5 business days from that?? I will never ever order from here again. I’ll just take my butt to a Perfume place and buy it outright... what are we paying extra for if you didn’t ship it when you said you did. All liars there!!!! I waited on phone for over half hour listening to same recording and to be told nothing is guaranteed. Well what did I pay extra for then??? Don’t buy from here. Take my advice, run, go to retail and buy it.

They put my order on hold, didn't let me know, had no one to talk to on the phone and had an almost 2 hour wait to chat with someone online. Now the gift will not get here in time. Never again. Terrible.

I ordered the 3 oz Versace Crystal Noir, Eau de Perfume that I had smelled and seen in one of the major department stores, where it only was available as eau de toilette but looked exactly the same. Mine does not smell strong as the one I had tried and the scent does not last long. I am very disappointed, When I ordered it originally I had given a different shipping than billing address and got the message if I ordered something for $8 there would be no shipping charge. So I backtracked, added Obsession by Calvin Klein (haven't opened it yet so I don't know whether that is "real") and finished the order. At no time did the website take me back to the shipping address, so I assumed everything stayed the same as it was before. As soon as I printed out the order I noticed the shipping address was the same as the billing address (FL).

Placed order with FragranceNet on 12/16/17 because they promised one day free shipping. One day shipping should have meant that my order would be shipped on the next business day, which would have meant yesterday 12/18 and I should have received it today 12/19. I repeatedly called their 800# only to have a recorded message say they were too busy to take calls and immediately disconnected me. TWICE I stayed on their website. "Chat" with them for over 2 hours both times only to get a message when it was my turn to be served telling me to "leave a message." As of 5PM today, 12/19, my order is still listed as "in our warehouse" - it's been 3 days now, still hasn't shipped, so I won't be getting it on 12/20 either. Will NOT be ordering from them again!

I ordered Magie Noire. A cologne that I used to enjoy in the winter. It came with the cellophane on and it looks like the "authentic" box but definitely the scent is off. Strong alcohol undertone with a old perfume smell. So disappointed. Spent way too much on this and now it is a waste.

I initially placed an order with them the end of Nov, and had the "free shipping" applied and 1-2 day delivery. Well I got the "tracking" email from them with the link to the transit vendor called Columbus Online. (Another HORROR) WELLL it never arrived and when I looked at the shipping company email it said delivered. I called the shipping vendor and got screamed at immediately from a very rude woman and she said there, “I have NO IDEA how you received the email saying it was delivered.” I said, “I have the email from your company in front of me saying it was delivered and I didn't receive it.” She rudely said... "Do you have a camera to prove it???" I said, “YES I DO.” She checked and stated my package was CLOSED out by them!! But WHY???

I have used and ordered from this site in the past with no problems other than slow delivery... but this is crazy. I ordered the Gucci Flora Perfume on the 29th of November and the tracking data is some shady third company I have never heard of. The email tracking shows that it has been in the warehouse ready for shipping since the 1st of December! It is now the 13th of December and it's still there!

I have been ordering from FragranceNet for many years and never had a issue with my orders. The smell is great and it lasts. Shipping has always been on point. I'm disappointed by reading the poor reviews though. It's more bad reviews than good and that bothers me. I shop at Macy's also and love high end perfumes but they were so much higher and I realize why. You pay for what you get I guess. I was going to shop for the holidays as I usually do but after reading these poor reviews I think I will stick with Macy's or Carson's.

I ordered a gift from them to cost me I'd say about 20 bucks. A few days later I realized they still haven't sent me any updates about the order so I contacted them. I tell them I got charged for it so they obviously took the order. Their response was, "We find nothing with your information or email." They obviously changed it on their own because I have no other email but now I'm left with no order and having to fight with my bank to remove the charge. I strongly recommend you buy this somewhere else. Whatever it is you want buy somewhere else. Below you will see no order number because of course if they claim they have none of my information including my email you should imagine that they never sent me any order number. How slick. But the charge clear as day says FragranceNet and the amount.

Ordered some perfumes now for almost a week. FragranceNet sent me an email saying that the perfumes I ordered is in the warehouse and will notify me if they shipped my package. Still waiting and Christmas is almost here. I've always had problems with this company either canceling my orders saying the items are out of stock or something. The customer service is ZERO. Try to call and you will have to wait two hours for them to answer. Horrible service and company.

Didn't actually order anything in the end; I went through the guest checkout and decided not to complete the purchase. I did not sign up to receive any special offers, but that didn't stop this company from using my email address and bombarding me with multiple messages per day (5+ on average). Simply unacceptable business practice. I might have returned at some point but won't now.

I spent quite a bit of money on my latest shipment from FragranceNet and noticed that although the fragrances on some of my fans was there, it didn't last long. At first I thought that my nose just got used to it but when I asked my colleagues and family if they could smell the perfume on me, and btw, I did make sure to order perfumes for their longevity, my friends all said that they could barely smell anything until they actually smelled my wrist or temple. So it wasn't my imagination. Ironically, the only one that lasted for a few hours was a sample vial I purchased that had an oil base.

I have been a customer for a long time and place orders not only at Christmas, but all year. I recently placed an order and received e-mails confirming my order, as well as tracking confirmation. It seems FragranceNet is now using alternate (and sub par) ways to ship their products. Each time I checked, the date was pushed back. I had to call several times and each time waited for close to an hour. One representative told me that she would give me a 10% credit, since I was having so many issues. It was a nice gesture, however, after days of still not receiving my items, I decided to cancel my order. FragranceNet decided to consider my credit part of my refund! What a sneaky thing to do! It wasn't a considerable amount of money, but a credit is different than a refund. They have permanently lost my business and I have also shared this information with my friends. Shame on them for being so deceitful!

Very disappointed with FragranceNet.com - I did ordered Uomo by Salvatore Ferragamo, so the package and bottle look authentic, but knowing the stories and reviews about this site I've decide to open it: Well, I can't even test the fragrance: the bottle "push" button didn't work... I'm happy I haven't give it to my friend by Christmas (that would be very embarrassing!!!). Please do not buy from this site!!!

When my order arrived the box and packing materials were soaked with perfume. The entire neck of the bottle was broken off and the bottle was completely empty. I texted them and sent an email. That was 4 days ago and I have not received a reply.

I have order expensive fragrances (Miss Dior, Gucci Rush, Cool Water by Davidoff) overall value was CAD $236.60. I ordered them as presents for my daughters and husband. Unfortunately 3 expensive fragrances came in with damaged boxes/wrapping... I sent an email to FragranceNet.com with pictures of damaged Items and asked for some solutions like refund for damaged items, resend fragrances that was crushed by shipping company. Received email from the seller "to ship back unwanted Items and pay the extra restocking fees for each Item"... I wanted these fragrances (Miss Dior, Gucci Rush, Cool Water by Davidoff) that is why I ordered them, but want them in a new condition, not in the damaged/ crushed wrapping boxes... I have made occasional purchases over the last 6 years and have not had any problems before. Will not buy from them again.

Ordered Flower Bomb for the wife's birthday. Showed up 2 days after her birthday. It took 8 days to arrive. Ordered it gift wrapped. Looked like someone's child wrapped it. As soon as my wife tried it on, she knew it was a knockoff perfume. This company is a scam.

I love FragranceNet because they offer basically every brand of perfume that you could ever want at insanely low prices. I typically get the "Unboxed" or "testers", because they are so much cheaper and you still get a completely full, unused, legit product! It's more inexpensive than the ones in the original box just because it sat on a department store shelf, in a box and never used, for a month or two! I've ordered from them at least half a dozen times and I've NEVER had an issue with any part of any order. I will be a lifelong customer!

I paid for a gift for next day shipping. Did not arrive next day. Tried to contact them where I was left on hold multiple times. When I was finally contacted back I was told next day was a courtesy they gave me not one that I chose and paid for so they will not give me my money back. Going on 7 days still waiting on my present to arrive. Will not use them again!!

I have been purchasing a particular fragrance from this site for years without problem. It is not typically sold in stores, so I was really pleased to be able to purchase it here. The last time I ordered, I was not done with an earlier bottle, so I had it for about 2 months before I opened and used it. It was definitely not the fragrance I've been wearing for years. I don't know if it was old or what, but I am very disappointed. It was Ange ou Demon by Givenchy.

There is no doubt in my mind that the bottle of "Dirty English" men's cologne I received some weeks ago, and just opened is fake. I have bought and used the real product from a Dept. store, this stuff is not the same, not even close. It's too late to return it, or I would.

I ordered Flowerbomb by Viktor & Rolf, and as soon as I sprayed it, I knew it was a fraudulent scent. This company is a scam, and should be shut down for illegal activity. DO NOT ORDER FROM THIS COMPANY!

I sent two emails a week ago on their website to request that I return an item. I have had no response. Today I am trying to reach them by phone. I am number 33 in the queue. I have made occasional purchases over the last 3 years and have not had any problems. I have had concerns about the legitimacy of their products due to the low prices, but my daughter states she has not noticed anything different about the fragrance. Despite the good prices, I may not order from them again due to the difficulty in reaching anyone in a timely manner to resolve any issues.

Inexpensive fragrances are great, but when you get something that wasn't what you were expecting, FragranceNet charges you more than what the perfume costs to ship it back to them. Ridiculous. And their customer service is absolutely reprehensible.

Ok so I am good at recognizing cologne and perfumes due to selling them for yrs in department stores. Even to the extreme of having sensitive customers say I can wear this but I want to try something different with similar notes and being able to direct to similar scents without causing allergy reactions. I live in a small town so it's an hour drive to buy any so I decided to try it out. I just received Burberry and it is definitely not right, either it's old or a bad batch. So I'm not saying they are lying. I'm just saying I spray it and it has little to no scent at all, very disappointed. It does truly seem as if it's just a knock off. Do not buy from here. You are not fooling anyone. These are not good quality products. I will never purchase here again. 100% sure not the products I have used for my entire adulthood.

I have purchased several times from FragranceNet and never a problem. When I thought I did have one they were always there to help so I don’t understand the negative feedback from some when my experience has been nothing less than great. Thank you FragranceNet for great products and great prices. Yes I would recommend.

I was supposed to get free standard shipping just by clicking. When I checked out it added $8.95 priority shipping. It said, the coupon had been added and it would come off the balance. But that never happened. They have not heard the last of me.

Beware! I made an order, a legitimate order from them and they kept marketing to me more with notices saying FREE SHIPPING if you purchase $** more... Several times. I should have stopped then, but doubled my order to get free shipping. Everything went through PayPal fine. I was notified that of the charge. Then suddenly 12 hours later I get an email saying that the order has been cancelled with this notice: "Your order did not pass our order screening process and it has been cancelled." No other explanation.

I've been ordering from this company for years, but in the past year, I have noticed that the products appear not to be authentic and the customer service is horrific. As I sit and type my complaint, I've been on the phone for 1 hour and 27 minutes and just now number 10 in the queue trying to speak to a customer service representative.

If there's a place where I'd buy perfumes, it is FragranceNet. I have always bought my Burberry perfumes here -- always arrived in great condition, smells extremely legit, and always with fun freebies. Plus, a fraction of the cost from brick-and-mortar stores such as Sephora and Ulta. I'm sorry for all the negative experiences you have all encountered! Thankfully, mine were all great!

Name brands at 30% off most of the time. From soap, shampoo and conditioners, to perfumes, colognes and make up... For 30% deals I've had to at times back out of purchase to receive a re-offer from the site, via e-mail. Use the site often and haven't found better. They don't have everything always, but I still highly recommend.

Like so many reviews have stated, the product they sell is not good. I thought I got a great deal on Eternity EDT 6.7 oz. spray. The product arrived in what looks like original packaging with the cellophane wrap but it is either fake or very old. Product is discolored, smells very strongly of alcohol and what little scent there is does not last. Their policy states that you can only return unopened items! I have sent an email to their customer service. I will update this review if they stand behind their product but I have little hope. IF IT LOOKS TOO GOOD TO BE TRUE, IT USUALLY IS.

I have been trying to reach the location of my order since May and had no answer so far. I placed an order to be delivered at a hotel in New York, but the package got there just after the person who was supposed to receive it had already checked out. Such package stayed in the hotel for some time and then it was sent back to FedEx, as the hotel informed me. The FedEx was supposed to send it back to FraganceNet, but the problem is that I have already tried to reach them by their page and had no answer at all.

I have been buying from FragranceNet.com for some years now, which I didn't have any complaints. But recently I have noticed in the last two orders that the perfumes are not the same. The perfumes are knock off and don't last. Something that I noticed, they are now using plain boxes and the color in the perfumes are lighter than the real ones. I won't be buying from this company again. I rather pay a little bit more to have the real ones.

I Tried fragrance.net for the very first time. Unfortunately, I did not review Consumer Affairs first. I purchased Estee Lauder Sensuous. It was very weak and smelled mostly like alcohol. Inferior product. I still had some of the fragrance that I purchased at a department store for comparison. Fragrance.net is a shadow compared to department store buy. I recommend that you do not use this company.

I called FragranceNet today because I wanted to place an order but I did NOT want their damn magazines and I wanted to know how to opt out of getting them. In the past I have had to jump through hoops to find out WHO exactly sent them and a phone number in order to cancel them. It was more trouble than it was worth! Anyway, after waiting for 25 min. for a customer service rep, I was told that "when you click on an item you can scroll to the bottom of the page where it says Bonus and cancel." Guess what? THERE IS NO WAY TO CLICK ON IT--the cursor doesn't allow you to! I told the woman on the phone this and she played dumb, and I told her she lost a long-time customer.

Placed an order using my charge card on the site. Later was told I could only order via wire or EFT. Called the company, waited 45 minutes to get through. Representative told me same thing email did and when I asked for more detail, I was hung up on. Honestly, am in shock by the experience.

This site has a reason as to why they offer perfume at a fraction of the cost than department stores... Their products are not authentic. The smell differs from the original & it lasts much less time. The only upside is their shipping, but what good is that if you're getting sub par product?

I have ordered and I have never had any issue with the company. As a matter of fact when I mailed my sister a birthday gift from FragranceNet.com and her sleazy post office stole the package which was tracked to the building and FragranceNet.com get replaced it free of charge. I was as humbled that a company would do this in this day and age. It was a nightmare proving the local post office stole it but they did. Great company, great deals.

I have been a victim of counterfeit product recently. I bought a perfume as a gift for someone and it is my first time buying something from this FragranceNet website. In a rush, I completely missed to read the reviews posted by numerous people who have already been victim of buying fake products. The company mention that their products are genuine and 100% authentic, but it's all **. They are scammers and ripping off innocent people hundreds of dollars. PLEASE DO NOT BUY FROM THIS COMPANY... BE AWARE. THE PRODUCTS ARE FAKE AND COUNTERFEIT. You would rather few extra dollars and buy from the actual company outlet or places that hold genuine products, but do buy from FragranceNet. Victim of FAKE PRODUCT.

Upon applying this product a second I suffered a major allergic reaction. Just shy of having to go to the ER. Rash, bumps and not Albee breath! This product needs to be removed immediately. Do not use this product! Others may be just as dangerous!

I ordered Versace Blue Jeans from them. Upon initial smell comparison it seemed a little different and my nose and friend's noses aren't that accurate. Satisfied with product. These people after 1 transaction will send me email spam 3, up to 4! Times a day. The harassment isn't worth it. I've "Unsubscribed" so many times it's absurd. I'm a grown man. I don't go online and make complaints often. In the attached pics nothing was edited or deleted, many pages of all them. I can't get an order # or receipt because they claim no account for my email exists.

I placed two orders on May 11, 2017. Both orders were unreasonably delayed for "security" reasons and my purported protection. After waiting over a month, and at least a half-dozen phone calls and emails to the customer "review" section, I have yet to receive the second order. Apparently, and per customer service in a very lengthy phone call, I was accused of being lucky that my one order was released by mistake! FragranceNet.com version of the tale is that my name and address did not match my credit card information. What?? This is the same credit card I have had since 1982!! Then, the next reason I was given was that my email name did not match my order. So what?? I would like some modicum of privacy, as it is only a confirmation email address, which is valid. I responded to all FragranceNet.com requests for information, follow up, details, explanations, etc., all to no avail.

I needed a quick gift for a friend and chose to order from FragranceNet.com. They were $20 or so cheaper than the department stores I would usually buy from and they offered free 2-day shipping. I was in a rush so I didn't check the reviews like I normally do. As soon as I hit the submit button, I requested to cancel the order no more than a minute later.

sprayed the knock off from FragranceNet on the other. My suspicions were right!!! The perfume from the mall lasted all day and the FragranceNet last a very short time. After further review, it seems many others have been had by this company. Waiting on reply from them, but I feel that they are a scam. Period.

When "Envy Me" first came on the market, I fell in love w/ it. I saw the ad on my email page, and ordered it ($53.89) and a Gucci fragrance (About $30), new to me. I took a whiff of Envy Me and sprayed some on - Couldn't wait. About 10 minutes later, I smelled like fly paper! Next day, I applied the Gucci fragrance, but couldn't smell much of anything after about 5 seconds. So I sprayed more! Nothing. Although I have successfully purchased this company's products in the past, I realized I'd been duped this time. What a ripoff, and almost sacrificial. A women feels so good wearing a loving fragrance that is just right for her. I wouldn't have thought to write a review, but glad I did. Shame on FragranceNet. Never again, and will ensure I'll share this negative experience with my friends.

I ordered this fragrance (I LOVE NEW YORK FOR MARRIAGE EQUALITY) for my mother's birthday May 12th (1 week prior). I received an incorrect item and was told I am not able to get a refund quicker than 14 days and I would not be able to get the correct item. I was also told that a supervisor was not able to be reached via phone. I was also sent a return label for the item I received, not the item that I am returning.

I purchased Drakkar men's fragrance for my husband. He has been using it for years so we both are VERY aware of the normal scent. This is not even close. Smells like old stale grandma cologne. I paid 80 bucks for large bottle. They won't take return or refund my money. Tried several times for refund. They do not stand behind refund policy.

I bought 4 bottle of cologne last week from FragranceNet! I spent $138.41 on Armani Code for both men and women, also Euphoria for women, and Mont Blanc for men! I opened the packages and they looked like the real thing but when we used them they were so watered down, and the scent faded within a half hour on all 4 bottles! I am so upset that I let myself be scammed by them! I work really hard for my money and I want it back! When I was shopping for these colognes at the store, the smell stayed on all day long and you had to use very little of it! I could spray the whole bottle on me and you wouldn't be able to smell it within an hour! I am so mad! I am writing this so nobody else wastes their hard earned money! Please stop these thieves from scamming more people! I paid with my debit card.

Ordered 3 perfumes - Stella by Stella McCartney, Burberry, and Lauren by Ralph Lauren. First, the good part: My order arrived quickly, nothing was broken or leaky and all perfumes seemed to be in the original manufacturer's packaging right down to the cellophane that was neatly wrapped over each of the perfume boxes -- bottles nestled inside like they should be, same as if you purchased in a department store.

My review is not as much related to the fragrance experience but the company policy of guerilla marketing by selling my name to a magazine company WHO WOULD NOT LET ME CANCEL THE SUBSCRIPTION. I used FragranceNet.com to purchase a gift. I began receiving InStyle Magazine. I tried contacting InStyle and they would not cancel the magazine because I was not the person who ordered it. I had to contact the marketing company and THEY WOULD NOT CANCEL THE SUBSCRIPTION OVER THE PHONE. I had to visit a website to finally get this rag out of my mailbox. This should be illegal. I will never use FragranceNet.com again because I do not agree with their corporate policy.

I was skeptical at first but after my first order I am hooked! Way better prices than if you get cosmetics from Sephora or Macy's and everything is completely authentic. Came in sealed packages and everything was exactly as I had expected!

I've been buying Annick Goutal's Eau d'Hadrien for years at Saks, Nordstrom, and Neiman Marcus. In the last few years I've ordered it from FragranceNet.com. I received two bottles of the EDT and they are, in fact, the real deal. Unfortunately, the product is old and has turned. So the predominant fragrance is off and smells of alcohol. This is a very light citrus fragrance and it cannot sit for a long time without turning. Clearly, they are buying old stock. I called the company to complain, waited 35 minutes to get someone who said that they were busy. They would send me labels to return the bottles. Seriously, you haven't done me any favors. I have been charged, don't have my product, and now have to return merchandise. I wouldn't waste my time with this company. Not worth the hassles. Pay full price-you get what you pay for. Avoid this company.

If I could have done so I wouldn't have rated this company with any stars and don't recommend them to anyone. The purchase price of the fragrance was priced in £ sterling but only at the last minute did I notice a massive price hike added by way of a conversion fee, as well as a charge for postage - neither of which was made explicit when I looked at their website. I tried to contact them to cancel my order but to no avail. I won't be buying ANYTHING else from this website.

I've ordered multiple times from there and have always been more than satisfied. I switched off from buying in well-known department stores to getting my perfumes from them because they are so much cheaper and are "not fake"!

I have been purchasing Versace Bright Crystal and Gucci Flora Gorgeous Gardenia from them for several years. I purchased the same items previously from Nordstrom and was looking for a deal and I thought I had found it. I was talking to my sister who also purchased these items from them and we both thought that they seemed off in color and packaging but just let it go until I got curious. I put the original next to the ones purchased from FragranceNet and saw color, labeling and fragrance differences. After researching more found a website that describes how to identify counterfeit items. They are a fraud. I'm disputing the charges in hopes that I get my $$ back. I also contacted the counterfeit department at Gucci and Versace in hopes they will track them down. This is a crime! BEWARE!!

Please be warned. I have bought several items over the years from this company. I received a shipment of perfume and cologne which the box was completely soaked from broken bottles. I opened it and it was all completely destroyed. I took pics of the products, emailed them, sent them chats and called several times to no avail. They still have not got back to me. I was forced to cancel with my credit company who was also unsuccessful getting a hold of someone that worked there.

I made the mistake of ordering a fragrance from these fools. Ever since, every time I try to use the internet, pop-ups from these fools totally inundates the web pages. It is impossible to do anything without x'ing out the stupid advertisements. What a goat rope. The ** will never get another order from me!!!

WARNING WARNING!!! ATTENTION AUSTRALIAN SHOPPERS!!! I purchased 2 fragrances from this website as the prices were very inviting, sadly I did not check the reviews, big mistake!!! The 2 fragrances that I ordered I have been using for many years so I know the scents of them extremely well, the ones I received from FragranceNet.com were fake, no doubt about it, the packaging was identical but the scent was fake.

I'm a consistent customer of this company and I have always received each product that I order. I usually order two up to six items at a time and I order at the very least 4 times a year but usually about once every other month. I've always gotten my orders and all my fragrances have never been old or smelling different than they should so I most definitely highly recommend this company to all my family and friends.

I read multiple reviews of FragranceNet and was very wary about placing an order because it seemed to have a lot of negative reviews. I paid with PayPal to increase security. The limited tracking information initially concerned me but as the website warned, it took about 5 days for tracking info to be seen. Once I could track my order, my fears started subsiding. My package arrived to Canada quickly and securely packaged with no damage noted. The fragrances are delightful and just what I wanted. No tampering or watering down was noted. Great pricing. Overall a great experience with FragranceNet!

I placed an order on February 4, in hopes for a Valentine's Day delivery since it told me 4-7 business days. I knew it was cutting it close but here I am on the 15th still no product and they are telling me it won't arrive until the 21st! Called customer service. Spoke to a sharp unapologetic customer service man who gave me no resolution. Just saying "give yourself enough time for delivery if you have a drop date that is important"!!! Knowing this I would of spent my $100.00 elsewhere.

I can't believe there is not laws against these thieves. I ordered Burberry perfume and 2 more other ones. But Burberry didn't smell fresh. It just smelled like alcohol and there was some Arabian writing that was so weird for me. It wasn't the first time I smelled Burberry. My sister gets it once in a while and hers smell so good. The same bottle but not the same. And it hurts to know that I wrote them to let them know and no answer. So does that mean I have not rights against them!!??

I ordered a parfum in January 3. After I check the tracking number around January 9 and that said me the package delivered, but I never received nothing. I called the FragranceNet customer service and they told me they gonna make an investigation because the package was delivered. And they gonna send me a new parfum. That was around January 12. Now February 9 and I don't receive NOTHING. The problem is this company didn't use insurance for the packages. So I went to the USPS and they couldn't help me because I don't have insurance. That was my first and last order from this company. They should send me a new one, but nothing. So this one star what I give is one more that they deserve.

I ordered from this company on more than one occasion. I have never had a fake perfume or a bad experience. I think so many people trying to get over on the company. To be honest how can you go wrong with that 35% off coupons that are always coming out and free shipping. I mean honestly. Don't think media people. I've never had a problem with them yet. All my perfume even the testers they said would come unboxed were sealed and boxed and goodness every other perfume I've ever bought that they told me would come and unpackaged came packaged perfectly with the seals on and everything so not really sure where you people are getting your stuff from. I love FragranceNet.

These guys are crooks. I ordered a large boxed bottle of cologne on eBay, only to find when it arrived that the seal on the bottle had been tampered with and the cologne was diluted. FragranceNet did refund my money when I returned the package, but because I had already left feedback on eBay concerning the fast delivery of the package, I was unable to leave further feedback about the contents. The company is now sending advertising to my personal email address, despite me requesting to be unsubscribed three times. Do not buy from this company.

I wrote a review in regards to not receiving my products and that their sent emails were scams. The emails varied and most were scams, however, my 2 perfumes which were ordered, arrived today 30th and both were authentic fragrances and without damage. The only thing that wasn't received was the free gift, but we can live with that.

Made the mistake of ordering two colognes without reading any reviews... BIG MISTAKE! Although, the packaging was boxed and wrapped, the content is fake or very diluted. Ordered Matt Blanc's Legend... Very diluted, smells weak and doesn't last more than 5 minutes. Ordered Fierce by Abercrombie... FAKE!!! Not the scent at all! DO NOT buy anything from this company, and don't even expect to get anyone on the phone. THEY WON'T ANSWER!!! I will never make the mistake of ordering online ever again without reading the reviews!

Ordered Creed Aventus through PayPal. Upon receiving order it was fake. Sent the item back and even though they sent me an email saying they would issue an credit they never did. I opened a claim with PayPal and according to them FragranceNet told them they never received the returned product. After hours of my time I was able to find the FedEx tracking number showing they did receive the product on 12/27/16. Do not do business with this company. They are horrible. As a 100% disabled veteran this caused me a great deal of stress. I hope to take legal action.

I placed a large order including 8 bottles of perfume for Christmas presents. Our family Christmas was going to be delayed by one week and one day, according to the website, there was plenty of time, to receive my order in time for our Christmas. I confirmed that through a phone call to customer service at which time I placed 2 orders, the largest which was to come to my home for 8 separate presents. I began calling the number listed on the website (several times) when I had not been emailed a tracking number. There was no answer until well after New Year's. LeAnn in customer service could hardly even discuss my orders due to her own confusion. Her supervisor refused to talk to me.

I placed orders on the 26th and on the 27th assuming both would ship out in a day or two and be here before the new year, but no. The order where I paid $8.95 on shipping didn't even process for four days. Both orders are still there in their warehouse, and I'm sure they will remain there until January 2nd or later. I've been pleased with previous orders, but I can't say that I haven't read many reviews where people got fakes. My advice is to only order 100% sealed bottles that cannot be tampered with without breaking the bottle glass.

Dunhill desire fake! Versace bright crystal fake! Sprayed on my wrist scent last less than 5 minutes vs original last much longer. The first order I kept because I was nice & the last time were different perfumes and right away my wife said they were fake. Do not buy.

Simply stated, the products I ordered were not the products I received. I ordered Strivectin Neck Cream and received something that looked, smelled and felt like animal grease. I ordered Marc Jacobs Daisy and received something that didn't smell like the fragrance I wanted and did not last on my skin like the strength I ordered. I hate this company.

I purchased a gift set of Violet Eyes perfume from Kohl's Dept store for Christmas gift. The perfume last at least 10 hrs. I decided to buy me a bottle, noticed discount offer on the internet. I bought it. The address was wrong (wrong zip code & street name) on the package, luckily the postman knew me or they would had returned it. RED FLAG! I opened the package and compare to the real perfume purchased at Kohl's and I knew I had gotten scammed! Yes, fragrancenet.com are scammers. Their perfume is brown. The real perfume is clear. Their perfume doesn't last 2 hrs. Lastly, I just laughed, because I would had purchased online any ways because of the price. In order to STOP me from being gullible, I had to experience this!! Please don't make my mistake!!! DO NOT ORDER FROM THESE People.

Beware! If it looks too good to be true - IT IS! Always check reviews, people w/ experience saves time & money! On Dec 19th I ordered 2 gifts for Christmas from FragranceNet because they offered Christmas Delivery FREE w/ min purchase. I usually use Perfumania but FragranceNet had a better price/value so I cancelled Perfumania to go with FragranceNet. BIG MISTAKE! With 6 days to receive it, a 2-4 day shipping option I felt I was safe. NOT! I took every precaution - I left a note on the order's site - 'If Not Before Christmas. pls cancel'. I've since called the 800 number to follow up, Thur & Fri, but got recording, "...due to high volume of calls, no one avail to take your call, please call back"... then disconnect.

I ordered this gifts online because I'm very ill and am on bed rest. Therefore I paid extra money to get this order before Christmas. However, when I tracked the package. It said it won't be arriving until December 27th. Which is after Christmas. I tried repeatedly to call them yet no one would answer the phone even though I called during normal business hours. I emailed and no response. Please help if you can. I even tried getting a number for their corporate office and there isn't one. Please offer any suggestions or advice as you can. Thank you.

I'm very disappointed by the service and was ripped-off. I paid for expedited shipping to get my package by Christmas and unfortunately won't get it until the Wednesday after. The backstory is that on 12/22/16 at 1:30 p.m. I ordered my item and an hour later received an email that the item was shipped with a tracking number. I checked the status of the shipment several times the following day and USPS didn't receive the package until 6 p.m. 12/23/16 even though I got an email the day BEFORE that the package was sent from FragranceNet.

I purchased two bottles of Jimmy Choo perfumes. Approx. a week later I was shipped only one bottle... just days before Christmas. I called and was assured by a Customer Service Rep. that it will be EXPRESSED SHIPPED and here by Christmas. Clearly that was a lie. The next rep. I spoke with was rude, inconsiderate and had a nasty attitude. I WOULD NOT RECOMMEND ANYONE TO fragrance.net.

I ordered a few items. Even though quoted a certain price the final amount charged was more expensive, I canceled right away. Was still charged. Informed PayPal who did not help me either. Then took advantage of chatting and was again told to negotiate with my bank and PayPal. To my opinion the company is a cheat and scam and should not be allowed to contact business. Until now I dealt with Strawberry net and was always treated politely and correct. The former are ruining business for correct ones as such.

On Dec. 12, 2016, I ordered two men's cologne from this company. I rec'd the order on Dec. 18, 2016. I opened one of the cologne packages to test the fragrance. It seemed like a weak smell based on my experience with the cologne. Upon closer examination, it appeared that someone, somewhere tampered with the seal of the atomizer. I am drawing my own conclusions, but I cannot prove what actually happened. I suspect that someone tampered with the cologne bottle to either remove some of the cologne or put something else in its place. I suspect that this bottle/cologne is not genuine, therefore, I am skeptical about it being the 'real deal'.

I have ordered two perfumes through them and neither were fakes, and I know how to spot a fake perfume, bag, pair of shoes, etc. It's possible that the company has changed, or they've bought fakes on wholesale without knowing. Most perfume bottles are sealed, so there is no way for them to be filled by some other watered down liquid. Some guy is complaining about free magazines... lol. What? It's free. Call the freaking magazine and tell them to stop sending it.

When purchasing the perfume from their website, it showed in CDN dollars and I thought that was what I was being charged. When I look at my bank statement, they had charged me as though the dollars were shown in USD and then proceeded to convert it to CDN which tacked an extra $25 onto my bill! I spent over an hour on hold waiting to speak to a customer service rep and then they said there was nothing they could do or would be willing to do and that it must have been a glitch on my computer. When I asked to speak to a manager they repeatedly said she was busy and wouldn't speak to me. I eventually was hung up on after about an hour and a half of trying to deal with them. I am outraged. Absolute scam. DO NOT BUY FROM FRAGRANCENET!!

I ordered Dolce & Gabbana The one, Prada Luna Rossa Extreme. I know fragrances. I went to the mall and checked out these fragrances with the intention to buy. I always buy from FragranceX and was getting ready to purchase when this site sent me some offer with the prices cheaper. I went ahead and purchase from them. Biggest mistake ever. These guys tried to con me. A scam, dishonest and have not responded to my email complaint yet and I am gonna try my best to let it be know how they are. Thief. That's what we called them.

This website is one of the worst on the internet. I wrote all the details and paid for my order. 4 days later they send me an email saying I have to approve the order before they can ship the order. So I approved the order and had to sent them my details AGAIN. Then three days after that, they send me another email asking if the address is still the same and still haven't sent the order so I canceled the order. Now 4 days after I cancel the order still haven't gotten my money back.

I have shopped online for fragrances and other personal care/beauty products for years. I decided to try FragranceNet.com to try a fragrance they had a good price on. They shipped me the wrong item and when I contacted their customer service, through the chat function and provided the shipping documentation present with the incorrect item, the service rep only offered to allow me to take my time and effort to return the item and that they would not ship the correct item until they received and processed the item they shipped me in error (hair product). I expressed that this was not satisfactory and the rep, Lisa, dropped me from the chat function.

I live in the UK and I have used this company for a number of years. The stuff I got from them was definitely not fake - but now where I have read the reviews, I wonder what has happened. Here are the scents I ordered: Madame Rochas, Je Reviens (EDP), Eau d'Hadrien, Grey Flannel from Geoffrey Beene. These scents are more old-fashioned than trendsetting - perhaps I was lucky. My question: what do cosmetic companies do to address the matter - other companies tend to address fakes very quickly.

These people need to be put out of business for distributing fake perfume that could possible cause health issues. I will be contacting the FDA requesting investigation of this fraudulent company. I bought Valentina and sent it out to be tested and the results were mind blowing, BEWARE OF THE COMPANY, PERFUME NOT GOOD.

I need to firstly say that although the customer service representative was not overly accommodating she was efficient and apologetic albeit not over when I requested to return their fake perfume. Now on to the review. I really should have known better... I ordered 3 oz of Vera Wang (tester) for under $20... First mistake... Then I ordered Estee Lauder's Beautiful also a tester that was approximately $80... Now keep in mind these are two of my favorites perfumes. So the Vera Wang is a dark brown color... It's supposed to be a pink hue. The scent faded in 0.2 seconds and it smelled watered down to the wateriest degree (I know that's not a word but this perfume was so bad I had to create words to justly describe it's horrible news). The Beautiful although it seemed like the real Beautiful the scent was so faint that I barely knew I was wearing it.

Do not do business with these people under any circumstances. I purchased perfume and unknowing got subscribed to magazines. They have sent at least three different magazines to me unasked for. Trying to cancel has proven near impossible. They are not worth it. You wait over a half hour to 45 minutes just to get through to their so called customer service. Then you get someone who can't speak proper English. Forget it, don't do it. Move on from their website if you want peace of mind!!

I placed an order Monday night for perfume intended to be a late birthday gift for a date on Friday evening. I purchased the expedited shipping to the tune of $14 because hey, 2-3 shipping on a 4 day purchase should be good, right? Wrong. I called on Wednesday morning (within 10 minutes of them opening) and sat on hold for almost 20 minutes before I even reached anyone. And then the woman who "helped" me was more interested in arguing with me than actually trying to answer my questions. In the end she advised me it would be sent to the warehouse that day, and then shipped that same day. Also wrong!

Ordered 2 Obagi products on 8/22. Was told shipping would be in 3-5 business days. Looking at day 7 and still no product. Look online at my order and there is no shipping status listed. Have sent a note to their Customer Service 3 times - no answer. VERY poor customer service... Will NOT purchase from these folks again. Wish I had read the reviews on this company before I purchased. As one customer stated it would be better to pay a bit more and go with a reputable company... This is NOT reputable. Fingers crossed I even get my products.:( I only selected 1 star because there was nothing less than that.

I bought 4 perfumes recently. 1. Dolce & Gabbana - The One, 2. Paris Hilton - Tease, 3. Elizabeth Arden - Provocative, and 4. Mariah Carey - M. Dolce & Gabbana smells same as Paris Hilton & Mariah Carey. And they all smell like some cheap ** perfumes. There is also some dirt particles in the D&G perfume bottle. It is a very close replica of the original perfume which I looked at David Jones (Australia). First & Last buy from them. I was scared after reading the reviews about them but still gambled as the price was too good and lost all my money. Good luck to other buyers.

I have been a loyalty customer of this website for quite a long time and used to feel satisfied with the price and quality of the perfume. However, I ordered Dior Addict from this website recently. It stays very short, just about two hours. I had a sample of Dior before and it last much longer than this one. I email them twice to ask about the product but got no response. It is totally like a fake perfume for me this time. They have a terrible customer service. I will never buy from this website again.

I'm curious how Consumer Affairs can speak to the accuracy of its reviews of this site when it appears every review is telling the same thing: these are fakes and they have terrible policies and service. The problem I have are the random rave reviews of how great this company is, which have to be planted by the company... how does Consumer Affairs account for this? For once this seems to be a situation where there are only very few random positive reviews none in between and all the rest horrible. How can these positive reviews be true?

It would seem this company is under new management. I've been a loyal customer for years and have never experienced any issues with my purchases being delivered to Australia (with FREE international shipping when purchasing over $100). Now, they falsely advertise, and their shipping is not free. I've tried contacting them for verification on what is happening and why it's all changed. I even asked if they were under new management - obviously they are and didn't want to say. They avoid your queries and don't want to know. Am currently trying to find another business that is as good as the OLD FragranceNet!

I have been wearing this perfume for years. When I sprayed the bottle that Fragrancenet sent to me, I almost choked. It was full of ammonia and alcohol. It was either bad or fake. In any event, they sent me a return label to send it back. Do they know how their return policy works? Give the package to USPS and wait 7 - 10 days for FedEx to pick it up? I called and e-mailed Customer Service. They care not. Hassle-free returns they say? Yeah right. I'm working with AmEx to get my money back and will never order from them again - I urge you to follow suit.

I have placed several orders with this company over the years and never had a problem except with Lancaster Sunwater which is a perfume I used in the 90s. The stock they have now is old and not nice to the nose. Do not order this, you will be disappointed. I tried to place another order a few days ago to take up the offer of free international shipping for orders over $100 USD. I discovered that New Zealand was no longer on the list of overseas countries. I sent three e-mails to the info@fragrancenet.com with no reply. I have stayed up tonight until 1.00am to contact them via telephone. Phone was answered and I was told that they don't ship to New Zealand anymore and she had no idea why that was the case. There was no option at all except for me to take myself off the e-mail list and deal with being treated as a second class citizen.

I was about to submit my order with FragranceNet, they mentioned they will have free shipping to Canada if I order above $50 or up. When I was checking out, they wanted to charge me 15 dollars, so I decided to talk to a person online to see what is going on. She said "You will have free shipping if you order above $100." I sent her a screenshot, how it showed "Free Shipping to Canada". Later she said "Well you need to speak to a customer services. What a scam! I attached the screenshot.

Thieves, fraudsters and they working together with the PayPal. PayPal don't protect our money because they trust more to the FragranceNet thieves, fraudsters. Someone need to do something about this company. They are thieves, fraudsters stealing our money. Don't buy from them anything. Never ever. Thieves, fraudsters, YUCKKK.

Good afternoon! I had placed an order for six products; in which receiving a partial order for three items. Received a confirmation that all items shipped. Several days later, received a second confirmation that a partial shipment was shipped. Having been unsuccessful in contacting FragranceNet, as rude and obnoxious customer service reps, were hanging up. Contacted bank to obtain refund difference. Furthermore, placed several additional orders, in which FragranceNet accepted credit card. However, is refusing to refund or send products which are due!! Attempting to reach a Supervisor or Middle Management is Impossible!! This Organization has no Legal Rights or Ethical Rights to take payments without refunding or shipping products which are significantly past due!!

I had ordered from this company several times without a problem but last time the light blue women's perfume was clearly fake. That is why their prices are so low. Very bad customer care. Rude and unpleasant. It's too bad that the Government cannot get rid of these illegitimate companies.

I was using a particular perfume for 9 years and found a good deal on FragranceNet.com. After first usage I realize that it is fake, maybe very much diluted version. I returned but I got only 40% refund back rest they taken as return shipping and original shipping charges etc. Anyway this company making profit you return your item.

I used this company as a drop shipper giving them consistent continuous business. The company refused to give me a refund on a return despite the fact that the item had tracking and was signed for by their employee. I had to file a claim with my credit card company. They credited me as FragranceNet would not respond to them. They then suspended my account without notice over $94.00 that was rightfully owed to me. If I treated my customers that way I would be out of business. Fraudulent, unethical, poor, arrogant business practices.

I bought 2 fragrances I have used for almost 30 years, L' Air Du Temps - Nina Rici and Estee Lauder White Linen. The packages looks original but when you use it the scent does not even stay for 2 minutes. This company is a big fake, the price is right but the products are fake. The perfume is just water and probably tea coloring. DO NOT BUY FROM THIS FAKE COMPANY, it will take your hard-earned money. Never trust cheap products, I learned my lessons in going cheap, you got cheap products too.

Purchased Angel B online at FragranceNet. It was fake. The top was fake and someone said I had an Old Spice. WTF.

So I go online to order another cologne. This would be the 4th. Right out of the gate, I want a tester vial size. It costs $1.99 and then with discount (30%) it's $1.39. Great. I go through the process of ordering and I get to payment (through PayPal) and they want $6.95 to ship this!! $6.95 for a tester vial... the little tiny bottle half the size of my finger??? It has no weight to even register. IT'S a SPRAY VIAL. So, I call these idiots. Someone, after awaiting 5.25 minutes being #1 on waiting list, Susan answers phone. Susan, to be as polite as possible, is completely incapable of being a telephone operator for anyone other than a "hit squad"... She tells me can't help me, that's what the computer does, I can order more to help defray the costs. What? I don't pay that much for a full on bottle of perfume or cologne and this piece of work wants me to order up to mask the cost. Seriously?!

Received a Xmas gift and wanted to exchange. The entire customer service just didn't know their job and nasty and plain dumb. I asked for the person sending gift to NOT be notified... well they sent her a email anyway. The entire process went on for days and issue after issue. So now 3 months later I receive a magazine in the mail. Also my husband calls to let me know my credit card has been compromised. When investigation done... all from FragranceNet. DO NOT ORDER from here--it's a rip off--not worth any of it. DO not waste your time!! After calling about the magazine I wanted cancelled they were RUDE and said never did they give my cc out. Weird bc I received a magazine and it's from a company they give info to. Again DO NOT BUY.

I received 3 fake perfumes. I compared them to originals from Sephora. FAKE! FAKE! FAKE! It is an alcohol with the hint of the original smell. Go to Macy's or Sephora.

FragranceNet pretended to have sent my order and to have received it back only to refund my money back. This was an international order and they are claiming it made the trip USA to Australia and back within 5 days. It takes at least 2 weeks for just one trip. They did not have my order in stock and covered their sloppy business by pretending to have my parcel set. I place lots of online orders and everything gets here, nothing ever gets returned for whatever reason.

I won an item from this company on eBay. I received an email stating that I won, and immediately paid them through Paypal on 2-9-16. I received an email stating that I will be receiving my perfume (Venezia) on 2-19-16. It's 2-17-16 and I had not received any tracking information, so I went into my ebay orders. I see that they had cancelled this order and refunded me the amount, without notifying me at all. Then they claim that I cancelled this order (on the page, which I did not). This company proceeded to deal with me fraudulently - cancelling my order without telling me, and never notifying me that they cancelled my order.

I placed an order on the 02/12/16 and I haven't received an update or anything. On the status it says, "Order received, tracking number not available." I tried contacting them on email and I haven't received an email back. I tried calling but it says, "the lines are full"!! I really wanted to like this website. :( It's really frustrating.

Just spend $65.00 on a bottle of Prada (fake Prada). If you are a man that is serious about his fragrances, stay away from FragranceNet.com. They are selling an inferior product. This smell is so bad it's making me sick. I will not even give it away, it's going in the garbage! I'll deal with the loss.

I recently moved and had placed an order online. The shipping company was unable to find my address and communicated with me and FragranceNet.com that my order would be returned undeliverable. I contacted FragranceNet.com about the situation and they had a replacement order sent immediately. Turned out that the shipping company delivered my first order and FragranceNet.com had already sent the replacement order. I contacted FragranceNet.com and they sent me a return authorization to have the replacement order returned to them (at no charge to me). They are GREAT!! And the prices for their fragrances is very reasonable and the products are original and great quality.

I bought a number of Zizanie Eau de toilette for men. Gave some away as presents, all of them have developed a body odor type of unpleasant smell. I wrote to Fragrancenet a number of times and requested a courtesy reply, but I have been totally ignored, I will never deal with this supplier again. I suspect that the products are not genuine.

I received a bottle of Cashmere Mist as a Christmas present and thought it odd that the ingredients were in Spanish. Never in the 10+ years since I have been wearing this cologne has the box ever been in Spanish. The inside gold lid also came off in the top of the bottle and it doesn't spray like my authentic Cashmere Mist. The color is off and the smell is not powdery like the original. This site is selling fake product and should be shut down. They are a disgrace!

Bought this big bottle of perfume before Christmas. It turned to be just water mixed with alcohol. Smells like drop of perfume diluted with full cup of water. Just wasted over $120 for this mix. So disappointed. Thinking to contact perfume company and report this counterfeit product.

I placed an order on 15 Dec 2015 and I didn't received until now. Poor customer services. Never responded to my emails. Don't waste your time and your money with these site, doesn't worth it.

Excited about trying a shampoo that got rave reviews, found it on this site, came very quickly. 1 star for that opened package. Sat down near a lamp to read directions, noticed as I held it up to light to read... there was quite a bit missing!

I placed an order on Black Friday 2015 that I have never received. The tracking number provided didn't exist (was never generated). I was able to get a hold of someone there on chat and he told me that they need 3 days to create the order in their system in order to cancel it. Nothing happened since then, no refund, nothing. It's impossible to get a hold of anyone if you call them. I tried to cancel the order online with no result. I'm very disappointed.

I ordered perfume on 12/22/2015. The shipping information stated I would get my items 4 to 5 days. Here it is 1/5/2016 still no perfume. I went to the tracking on FedEx. It said the label was made but not shipped, that was on the 29th of December. I'm still waiting. There are other fragrance company I have ordered from and didn't have this kind of issue. So people if you are looking for perfume do not let me repeat myself - do not order from this site!!!

My wife's son bought her a $40.00 gift certificate that is now lost. I called the company and got, "We're sorry. We cannot handle your call due to the high volume. Please call back at a later time." Click!!! So, I figure I'll call back and get in the regular sales queue. I waited 55 minutes to get to a rep WHO PUT ME IN THE QUEUE THAT WON'T ANSWER BECAUSE OF HIGH CALL VOLUME!!! Give me the president of this company, which by the way won't be in business any longer after I get through with them!!!

I had ordered Dolce & Gabbana Light Blue perfume from fragrance.net about 5 years ago. I was completely satisfied with that product so this time I ordered the largest. It smelled the same, but it lasted only a short time. I had to spray it every 30 minutes or so just to keep the scent. This is not typical so I called customer service to send it back. When I called, I was caller 49. I was on hold for at least 90 minutes. Hopefully, my refund is timely? After reading other reviews, I will not be ordering from them again in the future.

I ordered perfume for Christmas Gift with GUARANTEED 2-day Delivery on 12/21/2015. Product did not arrive until 12/28/2015. All I got from FragranceNet.com was excuses - I will NEVER place an order with this company again - I would not believe anything they say or advertise.

I placed an order for 2 perfumes through FragranceNet.com, and I only received one. Ever since then, I have been trying to get them on the phone - and if you hit the number '2' for order status, they say they are experiencing a high call volume and for you to call them later. Well, I have tried everyday for 4 days now - same answer!!! They are not responding to any e-mails either!!! This company should be fined and shut down.

Placed an order. Sent me wrong items. Tried to contact them... IMPOSSIBLE!!! Did an online CHAT to get a RMA #. Returned item and then they reduced my refund to cover shipping cost. The wrong item is their fault and I'm being charged for it. UNACCEPTABLE! I will not do business with this company again. Search and read reviews.

Heavily watered down with alcohol product which irritated my skin immediately. Aftershave smelled heavier of alcohol, but cologne was not far behind. Itching began immediately due to heavy alcohol. Tried exact product in store and the smell from the store bottle was intoxicating. Didn't diminish for hours. This one had a hint of the original, but that was it, a bare hint. Big mistake was purchasing BEFORE reading reviews here. What a waste of time and money. Cancelled order before shipment after shipping labels were printed and was told product had shipped.

We have purchased several bottles of perfume and cologne from FragranceNet.com, these turned out to be fake. The scents lasts less than an hour and I try to call customer service and was on hold for one and a half hour and then was put on hold with the recording saying that I was number 49 in line so I had to hang up. I have also sent an e-mail about my order on hold but no response, very disappointed. Since my last order was put on hold and I have now read the reviews, I will be going straight to my bank in the morning and tell them to stop any payments to this company. It's been a costly experience. Never again, shame on you!!!

I took a chance on your company FragranceNet.com. There was a discount offered to me of 30% off the order so I ordered over $500.00 worth of colognes. While waiting for you guys to figure out how to process the order and emailing you back and forth the requested information to prove to you who I said I was, a regular first time customer, I waited weeks to get an email that it would be submitted for processing and delivery. During that time, I had several websites that educated me on how much of a chance I was taking, trusting your company. Horrible reviews abound, and even though you are considered a trusted store by Google, I created an online chat with your customer service department because calling is a total joke. During that chat, I cancelled the order due to save myself the worry I was sure I was in for. I was told that it had already been sent for processing and that I could return it once I received it.

I ordered Canoe Eau de Cologne. They shipped another, cheaper, and I understand watered down product, Canoe Eau de Cologne Splash. They knew it was not what I ordered. The bottle pictured and the container pictured on their web page clearly show what I ordered, and I have the empty bottle from my last purchase some years ago showing the same as what I ordered. What I got has a different box and is clearly labeled what they shipped, not what I ordered. If I ordered orange juice and they shipped orange juice drink, with 10% of the product, that is fraud. Is this different???

I ordered on 12/09/2015, paid via PayPal. The money was removed from my bank account on 12/10/2015. I have yet to received an email confirmation from FrangranceNet.com or have received my order. I called today 12/17 and was on hold the 1st time for 52 mins, called again and was on hold for 49 mins after being 48 in the queue to get actually hearing a live voice to be transferred after hearing my complaint and was advise they are not taking calls at this time. I've sent an email to info@fragrancenet.com with no reply and is having PayPal look into the matter. I have shop with them for the last 3 years and have never had this issue. I will try and be a little patient considering it's this time of year, but feeling like I'm being ignored is not a nice feeling.

I'm kicking myself because I know if something is too good to be true, it probably is. I purchased B by Balenciaga, the big $145 bottle for $75 after a coupon. It arrived in a timely manner but the scent wore off almost instantly. When I had tried the tester in Sephora I sprayed it twice on my wrist and it was still strong enough to notice it the next day. Unfortunately I already threw away the return label it was sent with and have emailed them to have another one sent. Otherwise this will have been a very expensive mistake.