FragranceNet.com Reviews

Wish I could give ZERO stars! After spending over hundred dollars and waiting 2 weeks. Still NOTHING. OnTrac is a scam and so is this company! Couldn’t get replies from either company so I went straight to BBB with my complaint. I want a refund and they can ship the fragrance back to the supplier! I’m done. Usually with BBB complaints you will eventually see a refund. Best believe I won’t stop there if I don’t. Standing up for my hard earned money. Just wrong what some people/companies will do to take your money!

I ordered a cologne/perfume that was over $200 for a Christmas present and they said shipped but then I got notice for a shipment company that tracking number didn't work. They have held on to my money for over two weeks. I tried calling to no available and sent a message and called them out and now they are saying cancelled order, refund money and "You can wait 5-7 business days." They are scammers. The shipment company says the tracking number they gave me doesn't exist and I can call the tracking company because it looks like they don't exist!

As I look at the other reviews some of them I agree with. I order perfume from them and it not worth it. You can't see what you getting because it comes in a case that you can't open up and the fragrance don't last at all. By the time I put it on and go to work, I can't smell it at all. This will be my last time ordering from them. Disappointed 😞.

I have not received my order yet, I tried reaching out to this company, they're not taking calls and you have to email them and no reply to the email. I also travel. To contact OnTrac which they're using to deliver my order, no live person to talk with. I'm not trusting this company at all and want my money back.

Ordered Creed Aventus off www.fragrancenet.com. They shipped it thru OnTrac shipping. Received tracking info. A few days later I received a notification that it couldn’t deliver. I did an inquiry thru OnTrac, no response. Two days later, I received a notification that it was delivered. But when I got home that day. Nothing was there. I checked the email, and OnTrac had a proof of delivery photo with package left on porch. Only problem, it wasn’t my porch. I sent an inquiry to OnTrac, they told me to contact Fragrancenet. I contacted fragrancenet, they told me the package was marked as delivered and no refund or even an inquiry. They told me to take it up with OnTrac. So now I’m out $400 with no one even doing an investigation. As far as I know, the delivery person picked a random porch miles away from my home, took a photo and kept the cologne. Now I’m forced to get a refund thru my credit card company for fraud. So buyer beware, seems like a big scam.

Don't bother ordering from this store. They don’t deliver items. Worst is the say to contact via phone, chat or email and they won't answer any of them. The phone number rings and they put you on hold for an hour to tell you we can't take your call right now. The chat is always down. They don’t reply to emails. Am still waiting for my delivery from last week. Cheap shipping company delivered my item to someone else house and they won't return any of my request.

I recently purchased Dior Sauvage parfum from Fragrancenet after seeing their advertisements online. The promise of high-end designer scents at a fraction of the price seemed tempting, but unfortunately, my experience was less than stellar. First off, the fragrance itself did not smell similar to the original designer perfume. I and sever others who tried it noticed that the scent didn't last nearly as long, and it had a synthetic undertone that made it clear this wasn’t the real deal. The longevity was poor, and the projection was weak. While the price is significantly lower than the original designer fragrances, you’re definitely sacrificing quality. In the end, I regret not spending a bit more on a genuine product. If you’re looking for the real thing or a high-quality dupe, I’d recommend looking elsewhere.

I paid for express shipping and for the 2 days it was supposed to be en route the status only showed shipping label created. The day it was due I emailed and got a response that the carrier didn’t update the status and my order was on the way. A couple hours later I checked and my order had just been picked up and would be delivered in 3 more days, missing the occasion. I emailed again, no response. I’ve heard that some of their products may be counterfeit, and with that kind of customer service I don’t doubt it. Won’t be back.

I was a semi-regular customer, with orders about twice a year. I recently had to return an item because it was ordered by mistake--forgot to delete it from my bag before checkout. When I realized the next day, I attempted to cancel, but this was denied. A few days after receiving the package, I returned the one item of two ordered. This was hand delivered to post office with Fragrance.net provided label and all instructions followed on 10/11/23. It stayed at my local post office for 2 weeks. I sent an email to complain, and it moved after a few days. Now it's stuck at another location. It still has not been delivered as of this review on 10/31/23. FedEx is not even providing delivery dates anymore. I'm not ordering again, just want my money back. Lesson here--they do not do returns.

How is this company still in business. I ordered original Polo Green, Drakkar Noir and CK One. All three showed up in good time. The packaging all looked legit and I was super excited that I got all three at such a good price. I still had a little bit left of my old bottles and didn’t think to test the ones from FragranceNet. Silly me. Anyway, about a week later I reached for the new bottle of Polo Green and right Off the bat I knew something was off. It vaguely smelled like real Polo. Then I grabbed the Drakkar and same deal, barely smells like the real deal. Then I grabbed the CK One and it didn’t small at all like CK One.

Fake perhaps?? And empty!! I ordered Obagi Moisturizer and an Obagi Toner as I love that brand and use it all the time, HOWEVER, this was the first time ordering from Fragrance.net. I received both rather quickly, but sometime was clearly off.... The toner had the protective plastic sealer on the bottle as it always does when I order directly from Obagi ...BUT... The Obagi Hydrate Moisturizer did NOT have the sealed plastic around it at all, and it felt so incredibly empty that the pump would not even dispense anything.

Hello everyone, I strongly advise against ordering from this site. I placed an order for over $1000 worth of items, and after processing my payment, they canceled the order. I wasted nearly a week choosing products, and they have been completely unresponsive and haven’t even bothered to call me back. As someone whose reviews matters in social media, I know how important honest feedback is. Don’t waste your time here.

My recent first (and last) purchase was for a bottle of fragrance for a friend, I was pleased to get a shipping confirmation 4 days later until I saw that they use a horrible shipping company that refuses to deliver to our neighborhood since some of their drivers were caught stealing packages a few years ago. They are still mad that they got caught so they refuse to deliver to our community of about 100+ homes in a rural setting. That shipping company has 1 star reviews at BBB, Yelp, and Trustpilot (and complaints about package thefts) sure enough the shipping link showed that my package was automatically returned to sender on the same day it arrived. There is no option to NOT choose that company since the shipping was free I had no choice.

Beware Canadian buyers. Despite the dollar flag clearly indicated "CAN" it's US dollars, then they charge you a fee to send it despite free shipping. Ok, whatever. But then the product wasn't sent so they give you a refund after 21 days because it never was sent. Ok fine, but then they make you eat the fees of shipping which never happened anyway and refund you less than what you paid them for. Terrible business. I suggest you shop elsewhere.

I was sent the wrong item (twice). I specifically ordered a particular product but was sent the wrong one. I sent item back with a prepaid label and then they sent the wrong item again! They would not allow me to just order the correct one over the phone. They said I had to order it all over again from their online site. I am awaiting my refund that should be applied to my credit card. I won't do business with this site again. I don't trust them.

Horrendous customer service. I placed my order August 8th. I received a completely different item than what I ordered, it wasn't even similar to what I purchased so they obviously sent me someone else's order. I reached out to customer service and received only a return label in response, no apology, no explanation of when or how I will receive the product I actually ordered. I had to reach out to customer service a second time to receive an extremely dry response just stating that "a reshipment will be issued upon recipt of the returned item." Still no apology for the mistake or the inconvenience it caused.

Counterfeit products being sold by them. They also simply send a message saying it has been shipped when there is no proof of shipping. Stay away from this company, they are internet frauds. They don't have products and they simply charge your credit card.

They will rip you off. The perfume is expired and usually smells like alcohol and chemicals but I needed some perfume at a decent price so I took a chance and hoped I wouldn't get perfume that was expired. Instead of expired perfume, I didn't get any. They will steal your money. I paid for 1-2 day shipping costing 15.95 and I didn't receive it until 6 days later. There's no one you can get through to help with any problems. I live in a small town and there's not a huge selection of perfume. I ordered from them for a special event and need it ASAP, why I paid for 1-2 shipping and I didn't get it in time and I actually ordered in plenty of time if you actually get the correct shipping you pay for. Nobody to live chat or call on weekends. They literally stole my money and just sent it regularly mail.

My son's first purchase! When the package came, it was already partially opened with the contents empty. We contacted and asked for a replacement to be expedited as my son was traveling to Japan and wanted to take it with him. It never came in time. I called again for him and they apologized..I asked them to send a replacement and they said they would. Six days go by and I call to check on the replacement. I was told the replacement was damaged. The lady did not offer another replacement but said we would get a refund in 3-7 business days. They didn't even offer a discount or coupon. Sad. I am afraid that I will not see any refund. I feel they are not legit. Also, I spent 45 minutes on hold. Never again.

As fake as it can get! I have been using Tom Ford for three years and what I received from this company can't even classify as a knockoff! The moment I opened the packaging I knew something was off. The box was off, the bottle label was just so wrong, the stickers at the bottom were a clear giveaway and then the scent was just the worst attempt at trying to replicate an original. Do not fall for the deals. Their stuff is not even worth 5% of what you'll end up paying. Complete trash!

Be honest and state that the item is not the original scent. Let people know they are not getting a deal, just knockoff perfume that is actually overpriced coming from this company. You're better off buying from street sellers, corner stores. Wasted my my money.

I just received my order. It only took a day. So why one star. The bottle of Boucheron I ordered is fake. It smells horrible, not even close to the original. I’ll take the loss, don’t want a refund. I had a feeling it would be fake.

Used them for the first time recently based off various fragrance communities recommending the site for deals and legitimacy. My overall experience is positive with them minus a few caveats. They took a while to ship. And when they did, it was handled by OnTrac (part of LaserShip). I absolutely hated OnTrac as they could never deliver my package, thankfully a FragranceNet customer service rep over the phone was very understanding and resent my order via UPS and it arrived promptly. So at the very least, they accommodate reasonable issues. But please, please cut your shipping ties with OnTrac.

Because of their aggressive advertising to me email, I ordered 3 times the COMPLETE SKIN CARE SYSTEM of PRESCRIPTION YOUTH skin care products. One on 07.27/2023, another on 08/04/23 and another on 10/17/2023 in the amount of $114.31, $114.31 and $118.12, totaling $346.74. I am a senior and have vision problems, but my sister noticed on Mother's Day 2023 when I gifted her 1 of the products, that the products had been expired since 10/2022. I had only used 2 creams from the 12 pieces contained in the 3 packages.

I have been ordering from this company for quite some time!! This time I placed an order on 4 May 24 and my order took 11 days to receive!! I finally received my order on Tuesday, 14 May 24. I called customer service on yesterday, 13 May and waited on the phone without being able to connect with a customer service representative!! This is very unacceptable for a company!! I sent them an email letting them know how I felt about their poor customer service and told them that I will no longer be ordering from their company!! They have definitely LOST MY BUSINESS!!!

I ordered some perfumes on Fragrancenet during the winter for the Spring season. It's finally Spring I got excited to start wearing my Spring fragrances. I opened a perfume to wear, it was Si Passione by Armani, it smells like nothing...just air! They sold me a FAKE/EXPIRED PERFUME. So I sent an email explaining what happened and that I have been a long time customer and I got an email back a hours later (which I was not expecting so soon). They asked if I wanted a refund back to my original payment or they would send me a new bottle. I emailed back saying I wanted a refund. Never heard back from them.

Fragrances.com offered me 37% DISCOUNT that did not exist. They now have my contact information that I was required to give only to find out the discount they claimed was applied to my order was NOT applied. BAD SITE.

The customer service was awful. Their delivery company lost my items (and you can’t contact them directly). Then said they can’t locate and then after refund was processed, days later dropped it at my porch. I kindly told them I have it now and how I can pay and return some items. I already purchased some of items in the store as needed as a gift and could not wait. They said no partial returns are possible, and their process to pay for it is only paper checks (why?). I asked if can wire to their bank, and they said it MUST be checks which I simply don’t use and don’t have. Otherwise must return, they did not try to accommodate me at any point of the process. Asked for a phone payment, new order placement or wire. Stubbornly No, it must be checks… Will be returning opened items which they said is ok. So they’d rather get the opened items back rather try to accommodate a customer. Just a headache, not worth saving couple dollars off the retail price.

For all Canadian perfumer lovers...Fragrance.net only sells in USD! Do Not, believe you will be charged in anything but American Dollars despite the fact that they advertise, and show your total in CND, you will be charged in USD on your credit card. I was tricked by this false advertising and when I emailed them about this miscommunication, I was basically told " tough". Even when I sent them a screenshot of the advertisement, they resent a reply that stated they only do business in USD.

I ordered 4 colognes 2 weeks ago, still haven’t received it. It said 2-5 business days. I feel like I've got scammed for 65$. I don’t know if I've got scammed or they are backed up. I am still currently waiting to receive them.

Gave it ONE star because I can't give a -5 stars... The WORST customer service EVER!!!! Prices are ok, not the cheapest ones, sometimes good "promotions" on certain items. Been a customer for MANY years. At this time, had a problem with my order and I got NO help whatsoever from just sec which was also extremely rude and cold. Showed no intentions to try and help me. They lied about my order being "processed" and shipped, when the website clearly showed it as "in our warhorse". They also declined my cancelation request, which I placed after not getting help to fix the mistakes in my original order...and again they lied saying they could not cancel after being shipped, and again, website showed it as not being shipped yet... I WILL NEVER use this company again...

I ordered original Juicy Couture and they sent me another juicy fragrance. I will never order another bottle. I hate to order something and receive 2nd or 3rd product. Send what I asked for. Fake advertisement.

On Easter, I received a $20 coupon, so I was going to order the "opium body moisturizer" priced at $67.89, with coupon, that should have brought price down to $47.89! So when I go to check out, they raised the price to $96.99!!! Minus my $20 coupon, the price is now $76.99!!! $9.10 higher than the original price!!! I will never do business with this company again! Buyers beware!!!!

I ordered 3 powder foundations because they've become hard to find here in Canada and the price was right. Cost was $99, shipping took longer to arrive but we're in Canada so I was ok with that. The foundation colour is nothing like my other BareMinerals 12 Original powder foundation, much darker when compared. I suspect the product had been re-labelled only because there's such a big difference in colour. I initiated a refund and was told that although no return shipping label was available for Canada that I should email the receipt for return shipping and they would reimburse the cost of return shipping. I just received the refund today. They refunded $77 for the product, not the full $99, and chose not to reimburse the return shipping costs as promised. So it's a loss of $42.

I just went on a shopping spree at Neiman Marcus for high end colognes for my kids for Christmas. A bottle of Clive Christian Immortelle Masculine at Neiman was $550.00 before tax, on FragranceNet.com it was only $243.00. I like the service at Neiman however paying more than double the service is not worth the extra cost in my opinion. I put both boxes up against each other the one from Neiman and from FragranceNet.com there were some slight differences in the boxes however the cologne smelled right and I don't think this is a knock off and if it is, it is very good. The delivery took a little longer than I would anticipate but it did show up.

I changed my address in my profile. Nowhere in my profile was my old address evident. They sent the product to my old address! Refused to issue refund. Do not spend money with this company. Customer service was terrible.

I ordered a fragrance for my wife's birthday. When I placed the order I chose a shipping option that said USPS 2-4 business days. I ordered the beginning of the business day on Monday which means it should have been delivered on Wednesday, Thurs or Friday. It was not and this was a gift for my wife's birthday which was on Sunday. As of Sunday it still had not been delivered. To make matters worse, it was being delivered to our vacation home and we will not be back for at least 2 weeks. The email confirmation I received when ordering says 2-4 business days. It does not add any extra wording such as NOT GUARANTEED. However when I contacted the company their response was, "Well we don't guarantee delivery within that specified time." No Apology. No attempt to make things right. Just Plain dishonest.

I purchased a 2.4 oz bottle of Bacarrat Rouge 540 Extrait. Cost, $370. Believe me when I tell you it is 100% fake. I know because I've owned the real stuff and know what to look for. By the way, it smells great, for about 30 seconds. I hate getting ripped off, but I detest getting ripped off by someone that sits behind a computer and not being able to do ABSOLUTELY nothing about it.

I called customer service today and spoke with a very helpful rep. Unlike the chat rep, the phone rep found my order in less than 30 seconds, gave me the order number, corrected my account info and let me know that the order is being delivered today. I’m a happy customer now. Chat rep wasn’t helpful, but the phone rep went above and beyond.

I opened a claim with this company. What a scam! I orders Nishane Hundred Silent Ways and received Oscar De La Renta. So you send me something cheap and I paid for something especially. Unacceptable!!!