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Crest Toothpaste
Crest Toothpaste
Overall Satisfaction Rating
1.23/5
  • 5 stars
    16
  • 4 stars
    5
  • 3 stars
    9
  • 2 stars
    67
  • 1 stars
    613
Based on 710 reviews that contain star ratings
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Crest Toothpaste

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847 Crest Toothpaste Consumer Reviews and Complaints

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 9, 2018

Share your experience with me! I similarly had a bad experience with Crest Pro-Health! The toothpaste caused the skin inside my mouth to peel off and my lips are still suffering! Would anyone want to help me figure out what is causing this to happen? Please email me at **. Thank you!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2018

I had to have a tooth pulled in early June due to grinding that had worn a hole clear through a tooth. Although the dentist said that my gums and the other teeth were in good shape, I have no insurance and cannot afford cleanings twice a year. So, he recommended that I begin using Crest Gum and Enamel Repair. For the first few weeks, it seemed fine. Then my gums started to swell. My mouth was so sore, I seriously thought I had a gum infection. The skin began to peel away from the gums around my teeth. I had white ulcers on the inside of my cheeks and on the gums.

I called the dentist for an appointment and told them what was going on. The receptionist said she would make it for a few weeks out but in the meantime, to stop using the Crest Gum & Enamel Repair and see if it didn't clear up. Sure enough, it did and I canceled the appointment. Apparently, it was a reaction to the stannous fluoride in the toothpaste. Now, I just use baking soda. Yes, it tastes nasty but it does the job of removing the plaque without risking damage to my gums. Crest should really put a warning on this stuff about how powerful it is. It might be great for somebody with a lot of plaque build up but for somebody with no dental problems, it can really do some damage. Never again!

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 8, 2018

I have had this toothpaste a number of months (Crest 3D White), and didn't have very many negatives except it tasted really chemically (most toothpastes do). Around the 5th or 6th month I started to use this twice a day, instead of just once a day. That is when I started to notice that my tongue was getting a strange numbing/tingling sensation. I went to the doctors and they ran a full neuro suite on me (testing for signs of MS, ALS, Parkinson's etc), and any sign of inflammation in the oro-esophageal area.

They noted that I seemed to have a acute case of gingivitis plus irritated peritonsillar area and prescribed a mouthwash (of which made things worse. It was ** I believe). I eventually started to feel like I was losing my mind, and started scouring the web for answers. I looked at everything from black mold to reflux (of which your doctor will HAPPILY prescribe PPIs for btw). I personally believe reflux is the most overdiagnosed disease at this point. Google anything about the topic of burning mouth and you are sure to find nothing about TOOTHPASTE, except, well here. I was starting to feel like there was a conspiracy about it.

All that aside, I found that if I did not use my toothpaste, the burning feeling subsided, and the numbing in my tongue seems to stay a little. It seems that there is some longer term damage from it that affects the tongue (a very sensitive bit of tissue), and this is likely because the taste buds are destroyed from the various caustic ingredients in the toothpaste. I have read other reviews that say some paraesthesia even after a month or so seems to go on. I think this might be because of the damage needing repair and all that. It is possible that some of the damage is permanent. There is really no way to tell.

I forgot to mention that aside from the burning and gingivitis, my gums began to recede... Anyways, this stuff is toxic, DO NOT USE IT, PERIOD. Why it is on the shelves is beyond me. It contains sodium hydroxide (lye), which is used to clean pipes. WHY is this in a toothpaste you ask? The claim is that it neutralizes the acids in the toothpaste, but if that is the case, why add the acids to begin with? Again, my mind keeps going into paranoia of a conspiracy on the level of the flouride crisis here in the USA.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 3, 2018

After 3 or 4 days that I had started using Crest Gum Detoxify and Crest Gum Care Oral Rinse I developed the worst pain along my gums that progressed to my whole mouth, my jaw, my tongue, and my throat. I was in so much pain I made an appointment with my dentist who took x-rays but couldn't find anything. Usually with a toothache you have clues that you have a problem, but this just developed overnight. I didn't even think to let him know I had started using these products. I missed 2 1/2 days of work. I was in so much pain. Since I stopped using the products the pain has pretty much gone away. I called Crest and I'm getting a refund.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 26, 2018

I have had the worst experience with this toothpaste. Burning mouth, peeling jaws, irritated tongue. You would think a toothpaste would have a person running back & fourth to the dentist thinking they are about to lose their mind. Prescriptions the dentist are not helping. Why? Because it's the toothpaste you are using. My God. Dentist getting richer & my mouth is still in pain.

4 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Sept. 22, 2018

I brought this crest 3D whitener and it did make my teeth white and I are very pleased with the whitening. Then I start experiencing burning of the tongue, Blackness of the tongue, sore throat. You know I'm trying to figure out what is this, I even went to the doctor. He gave me some fungus medicine. I took the fungus medicine. Nothing happen. The Blackness still on my tongue, then I got concerned and scared because I never experienced nothing like this before and I'm always in the dentist office. I brush, I floss, I do all the right things but I was trying to figure out why is my tongue feeling numb. Why is it burning? My taste bud is gone. So reading all the reviews I realized it's Crest toothpaste and the mouthwash. Never again will I use it again. As of today 9/22/18 I'm putting it in the trash and I'm going back to Colgate.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 14, 2018

So 2 days ago I bought Crest Toothpaste Detoxify and Crest Clinical Mouthwash and I noticed today when I woke up that there was a lot of pain in my mouth from my gums and tongue. There are these white spots in my lower jaw that would bleed when I touched them. The tip of my tongue is really red and swollen to the point it feels like it's been burned pretty badly. I was really hoping that these products would work, I feel like I possibly have gotten a chemical burn from either one of the products or both. I'm really worried about the kind of chemicals that are in these products because I have never had this happen to me before.

8 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Sept. 9, 2018

When brushing my teeth with this toothpaste I'd always get a never ending mint aftertaste even though I had brushed my teeth 9 hours ago! It got to the point where my tongue almost felt numb after repeated use and I immediately went back to Colgate. Stay away from Crest! It's made by Proctor and Gamble which makes a ton of different product lines!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 22, 2018

I started using Crest detoxify, and later in the day I noticed a pain in my gums. Thinking the toothpaste was really working, I thought no more of it. I brushed again using the Crest detoxify. This time my mouth was in severe pain, my gums began to swell and the skin started peeling off. This not only happened to my gums, but the entire inside of my mouth. My Dr. said it looks like a bad chemical reaction. Be careful using this product, it is harmful to some.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 30, 2018

I had been using this product for about six weeks when the hygienist told me my gums were a mess. The next appt was better with Crest detoxify. Then my jaw started giving me pain to the point that I couldn’t close my mouth all the way because it hurt so bad. I didn’t realize this product was the cause until we went camping for a week and I used a different toothpaste in my travel bag. The pain went away and I could comfortably chew on that side. We get back home and I went back to the detoxify toothpaste and the same problem occurs. I stopped using it and the pain disappeared. I’m convinced it was this toothpaste causing the problem. Be careful with it!

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 17, 2018

I used Crest Baking Soda & Peroxide Whitening for 3 to 4 weeks before feeling a deep aching tooth pain. I felt maybe I should go to the dentist, so I scheduled an appointment. I could not get seen for 2 weeks. I decided to wait and deal with the pain. Then my other tooth started hurting. That was strange, never had I had 2 teeth at the same time hurting. Worse yet, 2 more teeth started to give me a deep throbbing pain. That's 4 teeth at the same time. I used clove oil, ** and gargled with whiskey and Listerine to try and kill the pain. It kept coming back. Just yesterday my wife was in severe tooth pain after she had just visited the dentist for a cleaning 2 days before and she had no problems or cavities.

I have never expected to be attacked by a poisonous product that is on store shelves. I am sitting here at 4 am because I cannot sleep because of the pain caused by this product. Greed is the motivation behind Proctor and Gamble selling these products that are not checked by anyone and are sold to consumers to be some kind of lab experiment. I want to sue them so that other consumers do not have to feel the pain that my wife and I are experiencing after using their product. We are not your personal experiment Proctor and Gamble!!! And, you are not above the Law.

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9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 9, 2018

I am extremely disappointed with Crest Pro-Health toothpaste. Every time I used it, a thin layer of skin would come off of my entire mouth. The lid on the tube is always in the way, & when squeezing the tube, the toothpaste gets everywhere. The toothpaste is also too liquid. I am a senior & have never in my life submitted a complaint about a product. I will never buy this product & my word of mouth will be against this product. I will, however, still purchase standard Crest Toothpaste. Thank you for hearing my concerns.

15 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: May 18, 2018

Do not buy Crest Baking Soda Toothpaste! I have been using this toothpaste for about two months with no problems but yesterday morning I woke up with painful ulcers (canker sores) inside my mouth. I brushed my teeth twice with this toothpaste yesterday (as usual) without realizing that they caused my ulcers. But when I woke up this morning, the ulcers were even worse. It now hurts to smile and talk and move my mouth in general. Also, it hurts a lot when I brush my teeth and I can only eat soft foods.

8 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 17, 2018

Hey, I have been bleaching my teeth for several months and I use the same whitening – Crest Health Pro and now I have been noticing some areas of my gum-lines are turning grey/brown. I got scared so I read up on it, and it said that the spots comes from using whitening for your teeth… I went on the internet to find out how to clear it up… It said to use some hydroperoxide to clear it up and discontinue the Crest, and don't brush too hard. While I guess, I used too much peroxide because, now my tongue is all messed up; brown and hairy looking. Yes hairy looking. I looked that hairy condition up and it said too much peroxide. Going to dentist today.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 19, 2018

I only used this Crest 3D White toothpaste product 3 times before I started having gum pain. This morning after using it for the third time my gums are really sore and it felt like I was jabbing my gums with a wire brush while I was brushing my teeth. All day long I am feeling sick!

14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 14, 2018

After 2 weeks or so using it, my gums are red and sore and it feels like I burned the inside of my lips and gums. I am off it for 2 days and I am slowly feeling better. I'm throwing it in the trash. I have always had healthy gums but was using it for whitening.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 4, 2018

I used it (Crest Pro Health Clinical Mouthwash) two days ago. I stopped today when I realized this stuff was the reason for two huge sores on my gums and my tongue feeling like the first layer of skin has been burned off. I'm contacting lawyers to feel if there's any traction to a class action suit. This product is causing thousands of dollars in physical and emotional damage.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 30, 2018

Crest Pro-Health Clinical Oral Rinse - I used this product for the first time yesterday morning. I noticed a white foam covering the inside of my mouth, tongue, and cheeks. I assumed it was because this product contains peroxide and it was just cleaning everything thoroughly. I used it again last night. As I was swishing, I noticed a burning sensation on the inside of my cheeks. Once again, I just assumed that meant it was working and killing the bacteria. I continued swishing a few more seconds, the pain increased, and a stabbing sensation went through my jaw and into my ear. I spit the product out as fast as I could. I went to bed and woke up this morning with the side of my face swollen and tender. There is nothing going on inside of my mouth that I can see or feel, however my lymph nodes by my jaw bones on the right side of my face are very swollen. It is uncomfortable to turn my head, talk, etc. The pain radiates into my ear.

20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 25, 2018

I’m so glad I found these reviews. I’ve been going crazy trying to figure out why my lips have turned almost black over the past two months. They have been so dry, and they feel like they are swelling at the same time. At times they go from being cracked and bleeding to feeling like they are smooth yet tough like leather. No amount of lip balm or almond oil has helped. My lips have always been a rosy pink until I started using this toothpaste. I truly hope that now that I’ve figured it out that they will turn back to the correct color.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2018

I purchased Crest Pro Health Advanced "Extra Deep Clean" mouthwash and used it 2x a day. The second day I noticed that the tip of my tongue felt burned and my tastebuds were visible. At that point I had not realized that it was from the mouthwash. I continued use. The next day after using it again I noticed that my mouth tasted metallic and food tasted weird. Later on I noticed that I had an open sore above my gums that looked like a burn. It was extremely painful. I haven't eaten for two days and have been in bed rinsing my mouth with warm salt water every 20 minutes to soothe the discomfort and pain. I have a dentist appointment tomorrow to deal with all of this. Crest should have to pay for this, I am irate that something as simple as a mouthwash has destroyed my tastebuds, my tongue, my inner cheek and gum damage.

I have searched online and saw HUNDREDS of other consumers who had the same issue. I am disgusted that this product is still allowed on shelves. I typically use Listerine (my whole life) and never had this issue ever before. I purchased this on a whim as it was on sale at target, biggest mistake I've ever made. I dumped the remaining product down the drain so no one else would use it. I am so upset and hope someone reaches out to rectify this situation. I genuinely hope this does not happen to another person, this has been a nightmare. Thank you.

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14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 2, 2018

I have been using the toothpaste and also the mouth cleaning fluoride. My gum is irritated, inflamed. Inside my cheeks my skin turned white. Finally I had also terrible stomach issues for almost 10 days and lost weight.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 24, 2018

Wish I had never started using Crest Pro Health Mouthwash. After about a week the tip of my tongue started burning and I have cracks and sores on my tongue. Never had anything like this happen before. It's so painful. Changed toothpaste and stopped the mouthwash but my tongue is not clearing up, any kind of toothpaste irritates my tongue, how can I heal these cracks and sores??!!

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 11, 2018

I thought I was going nuts until I found this website. Crest Pro-Health toothpaste burned my mouth after using it for about two weeks. I went on vacation for a week shortly after buying it and used a different brand, and the symptoms pretty much went away. At that time I didn’t realize it was toothpaste causing my mouth to burn. I figured out it was the Crest toothpaste after returning home and using it again, making my symptoms come back even worse this time. My whole tongue is sore and raw, the inside of my cheeks and lips are covered in blisters and are shedding skin. It hurts to talk and eat anything solid.

I smell a lawsuit coming to Crest really soon considering the amount of people who have been harmed by their products with no warning labels or anything to signal consumers of a possible chemical burn in their mouths. Complete gross negligence on their part for continuing to have these products available to the public after the amount of complaints I’ve seen. It’s not even just the Pro-Health toothpaste, many people are experiencing the same reactions from a variety of their products, including mouthwash. Do not buy any Crest products.

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18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 5, 2018

Crest Prohealth Clinical Oral Rinse - I bought this mouthwash/oral rinse 2 days ago from CVS. The first time I used it there was a slight burn to my tongue and gums. I thought maybe that is how it is supposed to feel. I used it again for a second time that night, making sure I followed the directions exactly on the bottle. Slight burn again so I rinsed my mouth out with water. A few hours later I smoked a cigarette, well tried to... After 2 puffs my entire mouth was on fire. Today I have a large blister/raw gash on my front gums where the top fold from my lips meet the gums and a burnt tongue as if I drank scalding hot coffee. I would not recommend using this product at all and especially don't use it if you smoke cigarettes and I think possible burning should be listed on the label as a side effect.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 5, 2017

I am a dental hygienist. By law every year I must take 30 hours of continuing education courses every 2 years to keep up to date with new research and technology. I recently attended a continuing education course that Crest sponsored. The course was on care for patients with cancer. Before the presenter spoke, a representative from Crest got up to promote Crest Pro-Health as a wonderful dentifrice (toothpaste) for oncology (cancer) patients.

During the presentation there was a slide in slideshow reading that toothpaste containing SLS (sodium lauryl sulfate) should not be used by patients going through cancer treatment. After the talk I asked the presenter why the Crest rep would have suggested Crest Pro Health. The speaker said that the rep had told her not to educate us that Crest Pro Health contains sodium lauryl sulfate and was actually not a suitable dentifrice for these patients. As a healthcare provider I am disgusted in this money making business tactic. I will never recommend their product to my patients. How dare this company mis-educate a room full of health care providers and encourage us to wrongly use your product. I want to seek out someone with legal power to share my complaint with.

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64 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 28, 2017

I used the Crest Pro Health Original Clean Mint toothpaste 3 times last week, Wednesday and twice Thursday. I noticed that the mint flavor was more intense than I normally experience from other toothpastes that I have used. By the 2nd and 3rd time that I used it, I felt like the mint was burning my mouth and lips. I tried to rinse my mouth out but couldn't get that overly intense mint taste out. My upper lip was quite a bit chapped and sore on Friday. I was reaching for a chapstick with no relief and my lips became redder and tiny blister formed all around the outside of my mouth, I had a big blister on the inside of my bottom lip, and my tongue was red and swollen. By Monday I went to the doctor and I am now taking steroids. It is starting to subside a little but it is still red in the area where the redness and dryness first started. I will not be using this product or any other Crest product in the future.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2017

If I could give no stars I would. Within days of using this Crest 3D Brilliance Toothpaste I have had a reaction of burning throat, tonsils, roof of mouth, metallic taste and itching ears. This is scary after reading all of these reviews. I have the tube of toothpaste that I will keep for further follow-up.

26 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 16, 2017

I opened a tube of this Crest Baking Soda & Peroxide Whitening toothpaste on Sunday morning and after 5 uses by Tuesday morning my gums were bleeding and I had a line of blisters on the inside of my bottom lip. I see many of the same complaints on here. Crest should be held responsible and at a minimum issue a recall so this pain and suffering does not happen to another 800 people.

24 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 10, 2017

I bought some yesterday (Crest Cinnamon toothpaste). Used it this morning. Within 5 seconds the skin all around my mouth turned red and started burning, my lips turned pure red. I rinsed and rinsed my mouth and face at least 50 times. It has been 5 hours and I still have the rash on my face. What could be in this toothpaste to cause this? I don't know.

19 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 20, 2017

I tried Crest Pro Health Mouthwash & it burnt my mouth. I couldn't eat or drink for several days. I checked on the web and found many complaints. My sister & her son had the same problem. Her doctor thought she had cancer of the mouth & tongue until they realized it was this product. I stopped using it and my mouth healed and then I used a tube of the Crest Pro Health Toothpaste and I immediately started having problems again. I have a health problem that can cause seizures when I dehydrate. Not being able to drink for three days was a serious health issue. They need to get the Pro Health Products off the shelf. I dumped the product down the drain and I don't have a receipt.

28 people found this review helpful
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Crest Toothpaste Company Information

Company Name:
Crest
Website:
crest.com
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