Consumer Complaints and Reviews
Three weeks ago I began experiencing mouth sores, mostly on my tongue. Last week I had a dentist appointment, and he referred me to an oral surgeon to assess a spot on my tongue. I have been in severe pain from not only that spot but several others that cropped up on different areas of my tongue, also my lips became chapped and sore. I have not been able to sleep at night because of the pain, or rather, I fall asleep and wake up repeatedly during the night. Yesterday morning I awoke with my tongue in extreme pain. I looked in the mirror and there were two bloody pits in my tongue. Alarmed, I talked with a friend who is in the medical field. We discussed several things about my malady, then she asked, "Have you changed toothpaste lately?" Oh my gosh. I was dumbfounded, because yes I had.
A little more than three weeks ago I began using Crest 3D White (I had gotten a good deal on it and thought I'd try it out). I never would have put those two occurrences together (I don't know why I didn't think of it). Well, I threw out the toothpaste and found a small travel size Sensodyne and will use that till I can get something else. Today the bloody pits are healing over already. Tomorrow I see the oral surgeon and I will just verify that this is not oral cancer, which is what I feared. I can't believe there is such a thing on the market that can harm people like this. I am retired, but if I had been working, I would not have been able to work, I have been in so much pain. I have used Crest all my life, but not anymore.
A couple of weeks ago I used Crest Pro Health mouthwash for the first time. A couple of days later, I developed a deep red sore on the roof of my mouth, a burning tongue, blisters on the floor of my mouth, extremely sore gums, tooth pain, a sore throat, and pain in my ears. Chemical burns in mouth from product. I stopped using mouthwash because it was painful to do so, but I didn't attribute the mouth problems to the mouthwash. After my mouth began to feel better -- enough to tolerate using mouthwash, I again used Crest Pro Health. The same problems recurred. I've had mouth sores from chemo, and what I'm experiencing right now is just as bad, if not worse. I will NEVER again use any Crest products!
I have no idea what is wrong with this product or what is in it. I have or more likely had super clear skin all my life (I am a person who may get a pimple (singular) like 1-2 times a year). I started to use this product I started getting cystic acne (which I never ever have had). It is all over my mouth area (not my actual lips but the area around it) and it is so unbelievably painful. They came up in clusters above my lips under my lips everywhere and just the bottom of my face around my mouth area... nowhere else. The only thing that I changed was the toothpaste. I used the rest of my eating, facial care etc... all stayed the same.
I stopped using the product. After about 1 month and my acne subsided but now I have all these very dark acne scars all my mouth area. I have gone back to Colgate Optic. No makeup covers them up at all... I just have to wait for them to go away. It has now been officially 2 months and the acne scars are still there. I WILL NEVER EVER use a CREST/PG product again...
Crest 3D White Brilliance Daily toothpaste and whitening - Started using this new system one week ago. I noticed whiter, shinier teeth almost immediately. Concurrently, I noticed the area immediately around my mouth start to dry out, turn red, flake, and peel. Also began breaking out on my chin. My face is now red and irritated. Will not be continuing use of this product. Painful to say the least.
I used the 2 step whitening. I did the first toothpaste then I went on the second one #2. I felt this burning, poking sensation in the front teeth on top of my gums. After getting done I looked in the mirror and noticed something white on my gums in the front. I did not know what could have caused this but I will tell you this I will never use your product again after this experience I had. If you want to contact me Email me @ **. Don't call me. Email me only.
How do I know I can trust these reviews about Crest?
- 762,011 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
OMG... Where to start? I've been using this Crest Pro Health Toothpaste for over 6 months now and have actually had mouth issues since then. On more occasions than I care to mention, I have had swollen lips constantly, little bumps around the corners of my mouth, burned skin feeling around my mouth which have left dark marks around my mouth, sores on my lips, cracked and very dry lips, continuous sore throats, burning painful sensation on my tongue, burning lips, lip discoloration and dry mouth. I have spent the last few months going to the allergist, my primary doctor, and a dermatologist. They all could not figure out what the hell was wrong with me. I've been put on steroids and recently been recommended to start this type of "experimental" drug to see if it would help me. I'm sooo glad I procrastinated on trying that drug.
This toothpaste is dangerous in more ways than one. I have been so self conscious about my lips and not to mention in constant mouth/lip pain I've been experiencing. I have taken off of work because I was embarrassed about how badly my lips looked. I don't understand for the life of me why this damn toothpaste is still on the store shelves. Something has to be done about this immediately. This toothpaste is honestly a hazard to public health.
Horror!!! I used Crest Pro Health Rinse - Alcohol free, but never on a regular basis, until about 3 days ago and here is what happened: severe swelling in my neck, lips, mouth and that's not the worse part. I have multiple sores that developed the next morning and skin from my gums is peeling, excruciating burning and under my tongue, the under base just peeled away from my gums all around, where my teeth are. I am having an oral surgeon taking a look at this. I am 27 years old, with no health problems - this is complete horror. Every natural remedy and even over the counter - does NOT work. I have missed work and already been to the ER. I can't handle this burning pain - and I have had 3 natural births, so my tolerance is quite high, but this is horror. DO NOT USE!!!
Use crushed ice for helping with the pain, and rinse with salt water and have your dentist prescribe you this mouthwash: ** 12.5/5ml elix 50 mg, ** 400-400-40 mg/5 ml susp 20 ml, ** 2% soln 20 ml. This mouthwash will not solve all of your problems, but it will help you not kill yourself from the pain. You can also either chew on fresh mint leave (natural pain medicine) or even boil it and put a few ice cubes to cool it down and swish/drink this. Also, take as many pain meds as possible, as you will have one hell of a painful ride. Today I woke up, and couldn't even stick out my tongue. White sores developed under my tongue, and are holding it down. Complete horror. I can't believe Crest is OK with people having such horrid symptoms and are allowing this product to be on the shelf. Very disappointed. I am fearful that this will never get better. I can't eat, and definitely have no taste buds alive.
1st time using this Crest 3D whitening toothpaste before bedtime, I awoke to my lips being swollen. Then the lower part of my face & neck area started swelling. I truly believe those plastic beads irritates my gums & causes them to swell. I've never had a problem before w/ toothpaste. Throw this product away!
I bought the Crest 3D White Luxe Glamorous White toothpaste recently and started using it 2 days ago. Yesterday I noticed the inside of my bottom lip was burning so I looked and it was red and almost blistered, today my top lip is now the same. I Googled red burning lips and saw that this toothpaste had some reviews of people with the same experience. It's an intense burning feeling, my daughter said it looks like my lips are bleeding.
I have a burning, sensitive, sores and I've only had the toothpaste for 3 days. My lips are now swollen and it hurts to eat, drink, and talk. My lips stick together sometimes because they are so swelled. It's ridiculous this product is even in store. It should be taken off the shelves, Immediately!
I used Crest pro health toothpaste 3 days ago, the results were devastating. I knew the toothpaste felt very grainy right off the bat but soon I developed ulcers on my gums, roof of mouth, under tongue. I've never had this type of pain in my mouth. The ulcers are so big and deep that my teeth are aching constantly. I've read the previous reviews and its my situation exactly. So far this has ruined 3 days of my life and from the looks of the ulcers it will take another 7-10 days to heal. I can't believe a toothpaste can be this dangerous. Unbelievable!!! The Dr. put me on antibiotics and the Dentist couldn't believe what he was looking at.
I used this product and within minutes I noticed that my teeth were way whiter. I never had a problem using Crest Pro-HD 2 step. I've been using this product for 3 months and never had a problem. I don't understand why everyone else is having problems and I'm not.
I bought a double package of Crest toothpaste. After brushing my teeth, I noticed right away a pimple appeared at the end of my tongue, then my lower lip started burning then within a minute canker sores started to appear. My lower bottom right lip is swollen, hurts & is still burning. I was okay before using this product and will never use it again. Sticking with Colgate.
I used the Crest product mentioned above for the first time today, when doing step 2 my mouth started tingling and my lips began to swell. That was at 9:00 a.m. this morning and it is now 7:01 p.m. and my lips are swollen, sore and tingling. I don't know what to do! Do not use this product!
I recently purchased Crest Whitening Toothpaste, and I used it for the first time yesterday. I used it just as the directions suggested and I began to feel an burning sensation in my mouth. My tongue began to hurt, my gums became very tender, white rope type of skin began to peel off from the inside of my mouth. I noticed after I rinsed my mouth my lips became red and have turned into severely burnt and dry. I have taken pictures of what my lips look like after using this toothpaste. I am unsure as to why my body has reacted the way it has, because I have never had any issues using different brands. My throat feels sore and using the Crest pro health mouthwash has also made my mouth worse.
I had been using Crest's Pro-Health mouthwash. I used quite a bit and never connected my receding gum, slimy mouth, harden bits of white ball shaped pieces that were stuck behind and resting on my gums. I started researching for toothpastes to clear this up and cures, when I accidentally fell upon this page and the reviews were matching my experience, especially the stringy saliva. I stopped using it, yet I keep on spitting. At night it dries up and my mouth tastes terrible. My teeth are shifting more and I am disabled, having little money. My husband found an internet page that spoke of little beads in the Pro-Health line. I never thought I'd have to look up a toothpaste or mouthwash for a review. Why is this product still being sold? With all these negative reviews, stating the same reasons, it should be pulled and we deserve to be compensated. Everything it says to do, it causes gum disease, etc.
I used this toothpaste (Crest ProHealth HD 2 step) 4 times over a 6 day period - not the twice daily as recommended on the product. I experienced soreness of my gums and teeth. I discontinued use. Even after discontinuing use my problems worsened. My lips went numb and my tongue feels like it's coated; I have a metallic taste in my mouth. I have been experiencing these issues for 3 weeks - 2 weeks after discontinuing use. I have seen both my dentist and medical provider. I am currently using a RX mouth rinse to control the pain.
I'm seeking an attorney and dentist to help me. I used Crest 3D WHITE Whitening toothpaste step 1 and Brilliance Step 2. On the third day my mouth was really sore and raw. Three days later my lips inside lower lip was burned and my bottom lip started to blister. The pain is excruciating!! Day 5 I have a canker sore on the tip of my tongue, my gums are peeling and bleeding. I can barely eat. Please contact me.
About a week into using the mouthwash for the first time ever, my mouth started to get a burning sensation and no time after, my throat starts to feel weird and tight and I've got a canker sore??? They need to be recalled. My whole mouth is extremely sensitive now, something I've never experienced. I'm not happy but I'm relieved I'm not the only one experiencing these side effects.
I had a problem on my gums and I never had tried Crest Pro Health Advanced toothpaste before but yesterday night I did and I had a severe allergic burning reaction and swollen lips and tongue! Very dangerous! Please don't use it! BEWARE!
I needed to change my toothpaste to something for sensitivity and gingivitis because I'm prone to both and I couldn't find my usual toothpaste. I decided on Crest Pro Health. The first night I used it I woke up with strings of a jelly like substance in my tongue, inside of my cheeks and gums. I've had the same thing with other toothpastes and it worsens my dry mouth. Furthermore, the texture of the toothpaste is grainy and I remembered reading that many Crest products have little balls that get trapped in the surface of your teeth and in your gumline. I will be getting a new toothpaste ASAP!
Last 2 tubes of Crest pro health toothpaste I bought have caps that do not close tightly and toothpaste leaks out all over making a big mess - will not buy more Crest unless caps are made so this does not happen.
The flip top is impossible to latch. Toothpaste leaks out of the tube top! Very wasteful! My husband and I both are very disappointed! First flip top toothpaste tube we've had and I will never purchase another one! I have to set the top on something because it oozes out of the tube so much!!
My husband and I started using this mouthwash hoping that our routine dental checkups would be better. I noticed my bottom teeth were staining brown. I wanted to stop after one month but my husband said we should continue until our next dental appointment. We were not sure if it was the mouthwash. When we saw our hygienist, she was appalled. She said to stop using the mouthwash immediately. Our routine cleaning exam was an ordeal. She had to use extra procedures to get that staining out. We cannot believe that this product is on the market. Please beware before buying this product. Ask your dentist first. I wish we would have done that.
I used this product only once, since then I lost my taste buds completely. While eating any food I feel like eating some metal. Thought Crest is the good product and I am going to stop using these products. And I feel little bumps on my tongue. Not sure how this product is still in market without any warnings on it. Also not sure how FDA approved this when there are side effects.
Crest Pro Health are the worst products. I got severe allergic reaction to it twice (swollen mouth, canker sores, overall pain)! I recommend not to use Crest products. I don't understand how somebody hasn't sued this company already. This is unacceptable! They obviously don't test their products or test them very poorly. Unbelievable!
The last two times I have purchased Crest toothpaste I have had problems with the cap. The first time the cap completely broke off. The second time the cap will not close and the gel toothpaste runs out of the tube and makes a mess.
I had been using Crest toothpaste and decided to upgrade myself to the ProHealth. And I purchased the mouthwash to go along with. I only used the mouthwash in the evening when I brushed my teeth before going to bed. Day 1 and 2 of using them together was fine. Day 3, my mouth burned a little when using the mouthwash. Day 4, my mouth hurt after using it. I woke up the next morning and the inside of my mouth was sore and the skin on my gums and inside my cheeks starting peeling off. I could not believe how much it hurt and how much was peeling. My gums receded. My tongue was burning and raw and sometimes I couldn't speak - I had horrible dry mouth. Needless to say I stopped using them both.
A month has passed. My gums will never recover from the damage. My tongue still burns. There are now certain foods I cannot have because it makes it worse. I cannot have tea or coffee anymore. I am just horrified that a company like Crest would allow this product to still be out on the market. They use an ingredient that is in water softener salt. I hope one day I heal, but I am getting worried that may never happen. Please do not use these products.
Discontinue use of Crest Pro-Health Immediately. Anyone using this terrible product should stop! I bought a small tube to take on a business trip and used it only twice. As described by the other reviewers, the effects are immediate and unpleasant. My lips still feel swollen 12 hours later and my gums are sore - ironic, given that the product purports to protect gums. P&G - if you are reading reviews you should pay heed - take this crappy product off of the market and do a recall.
I have been using Crest 3D White Luxe for several months now. I knew that whitening toothpastes can cause gum sensitivity but I never thought that this toothpaste would cause so much problems. I started experiencing extreme dry mouth and I found it difficult to swallow when I woke up during the night. I also experienced tooth pain and bleeding and swelling gums as well as tingling on my gum and lips. I also noticed that my lips started looking weird and weren't the natural pink color they have always been, but I thought maybe they were just dry because of the cold weather.
When I took a closer look at them in my magnifying mirror, I noticed small bumps all over my lips. When I inspected my gums, there were small white bumps all over my gums. I went online and looked up possible causes of mouth and gum rash and thought that I might have a yeast infection or thrush. I ruled that out since it wasn't around my mouth. I'm glad I thought about looking up information on this toothpaste when I found all these complaints. I'm throwing out this toothpaste right now!
Crest Toothpaste Company Profile
- Company Name: