Crest Toothpaste
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Crest Toothpaste

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Last updated: Nov. 16, 2017

820 Crest Toothpaste Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 16, 2017

I opened a tube of this Crest Baking Soda & Peroxide Whitening toothpaste on Sunday morning and after 5 uses by Tuesday morning my gums were bleeding and I had a line of blisters on the inside of my bottom lip. I see many of the same complaints on here. Crest should be held responsible and at a minimum issue a recall so this pain and suffering does not happen to another 800 people.

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Verified Reviewer
Original review: Oct. 10, 2017

I bought some yesterday (Crest Cinnamon toothpaste). Used it this morning. Within 5 seconds the skin all around my mouth turned red and started burning, my lips turned pure red. I rinsed and rinsed my mouth and face at least 50 times. It has been 5 hours and I still have the rash on my face. What could be in this toothpaste to cause this? I don't know.

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Verified Reviewer
Original review: Sept. 20, 2017

I tried Crest Pro Health Mouthwash & it burnt my mouth. I couldn't eat or drink for several days. I checked on the web and found many complaints. My sister & her son had the same problem. Her doctor thought she had cancer of the mouth & tongue until they realized it was this product. I stopped using it and my mouth healed and then I used a tube of the Crest Pro Health Toothpaste and I immediately started having problems again. I have a health problem that can cause seizures when I dehydrate. Not being able to drink for three days was a serious health issue. They need to get the Pro Health Products off the shelf. I dumped the product down the drain and I don't have a receipt.

Verified Reviewer Verified Buyer
Original review: Aug. 22, 2017

A week or so after using the toothpaste I realized the correlation. I had heart palpitations, loss of breath, headaches, teeth/sinus pressure, lethargic (excessive at times) teeth aches/grinding and back pain. It was horrible and I'm hardly one to feel bad. It was with no doubt the toothpaste. I stopped using it and life went back to normal. This product should be removed from the shelves.

Verified Reviewer
Original review: Aug. 11, 2017

I prefer Crest Toothpaste but the flip tops on their tubes do not stay closed. Very poor design. As a result, toothpaste oozes out and gets all over everything else. I have to keep the tube in a plastic bag but that is ridiculous. Do you sell toothpaste in a container that has the old fashioned screw on lid that does stay shut? I can get that in travel size but that is not very cost effective.

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Verified Reviewer
Original review: Aug. 1, 2017

Crest Pro Health Mouthwash - I felt the need to create an account just to let people know that YOU SHOULD NOT BUY THIS PRODUCT! Seriously. Why it continues to be on store shelves is beyond my comprehension. After only a single use of this product, I noticed a magnitude of problems. I brush my teeth and rinse my mouth every night before going to sleep, and after I had finished using it and spit it out I noticed that the burning sensation lingered for an unusually long time. It lasted until I fell asleep, essentially.

The morning when I woke up, I immediately felt that the inside of my mouth was in excruciating pain. I looked at the mirror and into my mouth and saw at least 5 different cold sores covering the inside of my mouth and lips. There were even 2 on the edges of my tongue and 1 underneath! I can barely move my tongue without feeling like I'm eating razor blades. I also noticed later in the day that there was this weird film like substance in my mouth. It turns out that this was dead skin that the mouthwash burned off the bottom of my lip. This is absurd. It has been 4 days since I used the mouthwash, and I am still in great pain. This is DEFINITELY not something that should be sold in stores to the public.

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Verified Reviewer
Original review: July 27, 2017

I switched toothpastes and began using Crest 3D White and got a mouth ulcer. I figured if I brushed extra it would help it go away so I began brushing three times a day! I started to get worried when about eight ulcers popped up and two began to merge and form a large cavity behind my back tooth. The pain was so intense I went to an emergency care center and was given an antibiotic and numbing medicine. To my surprise the doctor asked me if I recently switched tooth paste and when I said yes he was not surprised! I've gone back to the previous brand and all my mouth issues are gone. I'll never buy Crest for me or my family again! With the cost of the clinic added in this was the most expensive toothpaste switch ever.

Verified Reviewer
Original review: July 25, 2017

I began using 3D white toothpaste and Mouthwash as I thought I would treat myself to whiter teeth! I need this to look great in my business and thought brushing daily will help keep my teeth whiter in between the expensive treatments. At first, it made my teeth really white and I should of only used once a week and only one time. No I brushed three times a day. My mouth became sensitive, sores like herpes that I never had before and metallic taste in my mouth. I went on a long trip for two plus weeks and took my other tooth paste. No problems in my mouth! Pain and irritation went away. My enamel on my teeth became less sensitive. All was great!

I came home and began using this 3D stuff again. OH my, I had Fever blisters in my mouth, tongue, inside cheeks, headaches, metallic taste, tooth sensitivity and I was physically sick! I went up to internet to see what the heck! I traced it to Medication... I figured the only New thing I introduced into my body was this horrible 3D white stuff. I quit then! I brushed with Sensodyne tooth paste. Rinsed with Crest sensitive mouthwash the dentist gave me and in minutes the sores were gone! Two days later my teeth are still sensitive and the metallic taste is there and headache but slowly going away. I have been poisoned! This should only be used sparingly with warning as any dental whitener in trays. Not daily! Lot number # 704416 expja19. I cannot find the lot number on the 3D mouth wash. Just says 90901942.

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Original review: July 25, 2017

Please do NOT buy this product. I don't know what they were thinking putting this stuff on the shelf. After one use of this product you will notice the skin in your cheeks peeling off. It's actually really disgusting. Toothpaste should not do that, you'll notice a really odd film coming off of your lips and cheeks thinking it's the film the toothpaste left behind, but really it's your own skin dying and peeling off. I passed this mild side effect off as harmless, until about 1.5 weeks into using the toothpaste, I started noticing that brushing my teeth was becoming very painful. It felt like my gum line was receding.

A day later I started getting cuts in my mouth, and my tongue feeling sensitive like I just burned it after eating really hot soup. I also had sores on my inner lips possibly from the product thinning out the skin inside my mouth. I truly dreaded brushing my teeth every morning and night, to the point that I would only brush for 10 seconds just to get it done and over with. At first I thought my toothbrush was getting old, and it was time to get a new one. Well I did and lo and behold my gums, lips, and tongue were still hurting whenever I would brush. This went on for another week.

I finally decided to go back to Colgate. About 4 days later I noticed there was less and less pain than when I was brushing with Crest. I'm about 2 weeks in from switching, and the pain is almost gone. This review along with the others should be proof that this product is NOT safe. I have no idea how it passed the FDA. This product is rubbish, and I'm very glad I found these reviews to confirm that.

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Verified Reviewer
Original review: July 19, 2017

Wow, so glad that I found this site. Could not figure out what happened!!! Only used this mouthwash twice and my gums are full of blisters. I just went and bought Xyli-White mouthwash from NOW at the health food store and finally got some relief from the pain. I also bought some probiotic powder, **, and a b-complex vitamin to offset these blisters. I had no idea until I came to this page what happened. Why is this on the shelf??? You can find the Xyli-White mouthwash on Amazon. I just went and looked. It is the only thing that has given me any relief. Good luck and God Bless!! Sheesh!

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Verified Reviewer
Original review: June 23, 2017

I started using this toothpaste (Crest Pro Health) a couple of days ago and now both my husband and I have blisters all over our mouths. My lips are swollen and my gums are inflamed. This has never happened before with any other toothpaste. They need to remove this from store shelves immediately before more people have to suffer. I honestly thought that I had contracted Herpangina, that's how much these blisters hurt. Even the skin inside my mouth is peeling off. It's absolutely disgusting.

Verified Reviewer
Original review: June 19, 2017

After using Crest 3D White for 3 days, my mouth is on fire. I just figured out that it was the toothpaste as I started to brush, I could stand the burning. Anything other than water causes my mouth to burn all the way down my throat. I have sores on my lips and tongue. This stuff is poison.

Verified Reviewer
Original review: June 18, 2017

Thank you Lord, that I found this page. I have been going crazy, had blood work done, stop taking blood pressure medication, because of the severe lip soreness, and redness that I have and I couldn't figure out it was the Crest 3D. I really thought I was dehydrated, had tons of Gatorade and lots of liquid, my doctor ran an electrolyte test, because of the pain and problems with my lips, specially the upper one. I have taken ** for it, thinking I had an allergic reaction, I blame my lipstick, make up, and I couldn't figure out, until I starting searching for side effects of Crest 3D. Well, this is very unfair. Such an expensive product, and so many side effects. I also went to the ENT doctor, because my throat hurts too. I will seek legal advice. This is really ridiculous.

Verified Reviewer
Original review: June 17, 2017

I used this Crest "Pro Health" toothpaste and mouthwash for a period of two weeks. During this time I noticed my gums were swelling. I passed it off as gingivitis so I started brushing my teeth more. Two weeks later I am in severe pain. I can't eat solid food. It hurts to speak and I am in constant pain. My gums have receded substantially. My doctor was flabbergasted. I went to three doctors and my dentist. All of them seemed to think it was a viral infection.

It took me two weeks to realize that I switched toothpaste and mouthwash. I found this site and noticed that people have been having the same experience as me. It's been 72 hours since I stopped using the toothpaste and mouthwash. I'm still in excruciating pain. Please don't use this toothpaste. It's terrifying what it's done to my mouth. Permanent irreversible damage. If anyone has any idea how long this lasts or any tips on how to deal with the pain please let me know. I'm in constant pain.

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Verified Reviewer
Original review: June 15, 2017

I purchased this Crest 3d White Whitening Toothpaste as I recently had tooth whitening and want to maintain the look. However the tube has split at the seam and more than half of the toothpaste is unusable without a mess... Would appreciate a coupon for free replacement. Thank you.

Verified Reviewer
Original review: June 11, 2017

I used Crest pro Health clinical rinse (mouthwash) for very first time yesterday. While using it my mouth started to tingle. I thought it was just doing its job cleaning my mouth so I rinsed for the 30 seconds and spit it out as directed. But then within another minute my glands (in my face and neck) and my lips started swelling! Then my entire face started swelling! Now I can not taste anything and I still have swollen lips and glands! My face is so swollen it hurts! I thought maybe it was an allergic reaction but then I stumbled across all these other people who have had the exact same problem with Crest pro health mouthwash!!! The FDA needs to make CREST recall this mouth rinse IMMEDIATELY. Remove all of it from the market forever before someone suffers an even worse reaction!!! DO NOT UNDER ANY CIRCUMSTANCES USE THIS PRODUCT!! I only wrote this to warn other consumers of the horrible effects of Crest Pro Health Clinical Rinse!

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Verified Reviewer
Original review: May 24, 2017

I'm so glad that I found this site. For the last week my tongue, lips and gums have been burning like I swallowed fire. My tongue and gums have are bleeding and I've got little sores all over my tongue. They are little red bumps & sores all over my tongue. I can hardly eat because anything I eat or drink hurts my lips, gums and especially my gums.

But that's not even the worst of it! I don't know if this is from the horrifically dry mouth I've had all week or if swallowed a little bit while brushing but... I have a very sore and my voice is really hoarse. I am a singer and I can barely talk never mind sing! I was freaking out, thinking something was horribly wrong. Could it be cancer? I have MS so I was terrified that I was getting the "MS Voice" and wasn't going to be able to sing anymore!!!

I saw my ENT doctor and he found no virus, no Thrush, no strep... What could this be? Today, when I brushed my teeth, it hurt so much that it made me think... Could it be the toothpaste? I've used Crest all 50 years of my life so I couldn't imagine that was the culprit. So I typed "Tongue burning, Crest Pro" & found this.

Has or is anything being done to get this off the shelves? I bought this tube about a week ago. I don't know if I'll use anything Crest again!

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Verified Buyer
Original review: May 22, 2017

I used 3D White Toothpaste in December 2016. On Christmas Day I had severe pain an abscessed tooth. I was put on antibiotics. I had 5 teeth that broke and had to be pulled out in December and January. I could not believe this was happening. I realized it all started very soon after I brushed my teeth with Crest 3D White Diamonds Toothpaste. I have been in so much pain and even though I stopped using the toothpaste I have 2 more broken or cracked teeth that need to be pulled next week. That is 7 teeth ruined from December to May. I have felt so unattractive because of all the teeth I have lost. I am on SSD and don't have the $ to fix my smile. This toothpaste should be removed from stores.

Verified Reviewer
Original review: May 19, 2017

I started using Crest 3D Whitening Toothpaste and within a day the entire insides my mouth felt like I had suffered a severe burn. My tongue had a white coating on it and the side of my tongue was covered in white ulcers. The back of my throats and roof of my mouth turned bright red and was also very painful. I also suffered dry mouth and couldn't seem to quench that feeling. My mouth hurt so bad I couldn't eat anything solid. This had been going on a week before I googled my complaints and saw that it could be the Toothpaste causing my issues. My tongue and throat remain very sore three days after discontinuing use of Crest. I don't know what to do to get relief!

Verified Reviewer
Original review: May 17, 2017

For several years, I have had a terrible burning, blistering on my lips which come up at various times. My doctor thought she had it nailed down to SPF, as every time I had this outbreak, I had used heavy doses of sunscreen on my face. I have been avoiding using any product with sunscreen since then. Last week, I developed the familiar start of another outbreak... but this time, I realized that I use this specific tube of toothpaste only when traveling, as it is in my tooth care bag. Well, lo and behold, here was my answer. Thank you for all the reassuring input from others. At least this time, I know I have another week of severely sore, blistered, bleeding lips and then they will heal. This time, I will throw this out and never use this product again. I am amazed, as are so many others, that with this number of reactions to this product that it is not pulled from the shelves. Please help others who are unaware and unable to have help figuring it out.

Verified Reviewer
Original review: May 9, 2017

I switched maybe 2-3 weeks ago to Crest 3D white. It's the one that whitens up to 90% of surface stains. I brush twice a day. I keep getting canker sores and these are painful sores on the side of my tongue and the inside of my lips. I also noticed my lips were badly peeling. I read the reviews here and realized it was the toothpaste. I didn't use it for 2-3 days and let it clear up switching with Tom's. Once it was cleared up I gave it another go with the Crest toothpaste and almost instantly the sores on the side of my tongue and my lips returned. I'll never use Crest again. I am throwing it out and going with a different brand. Too bad, it was whitening my teeth but the sores are not healthy. Health before beauty!

Verified Reviewer
Original review: April 30, 2017

Three weeks ago I began experiencing mouth sores, mostly on my tongue. Last week I had a dentist appointment, and he referred me to an oral surgeon to assess a spot on my tongue. I have been in severe pain from not only that spot but several others that cropped up on different areas of my tongue, also my lips became chapped and sore. I have not been able to sleep at night because of the pain, or rather, I fall asleep and wake up repeatedly during the night. Yesterday morning I awoke with my tongue in extreme pain. I looked in the mirror and there were two bloody pits in my tongue. Alarmed, I talked with a friend who is in the medical field. We discussed several things about my malady, then she asked, "Have you changed toothpaste lately?" Oh my gosh. I was dumbfounded, because yes I had.

A little more than three weeks ago I began using Crest 3D White (I had gotten a good deal on it and thought I'd try it out). I never would have put those two occurrences together (I don't know why I didn't think of it). Well, I threw out the toothpaste and found a small travel size Sensodyne and will use that till I can get something else. Today the bloody pits are healing over already. Tomorrow I see the oral surgeon and I will just verify that this is not oral cancer, which is what I feared. I can't believe there is such a thing on the market that can harm people like this. I am retired, but if I had been working, I would not have been able to work, I have been in so much pain. I have used Crest all my life, but not anymore.

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Verified Reviewer
Original review: April 21, 2017

A couple of weeks ago I used Crest Pro Health mouthwash for the first time. A couple of days later, I developed a deep red sore on the roof of my mouth, a burning tongue, blisters on the floor of my mouth, extremely sore gums, tooth pain, a sore throat, and pain in my ears. Chemical burns in mouth from product. I stopped using mouthwash because it was painful to do so, but I didn't attribute the mouth problems to the mouthwash. After my mouth began to feel better -- enough to tolerate using mouthwash, I again used Crest Pro Health. The same problems recurred. I've had mouth sores from chemo, and what I'm experiencing right now is just as bad, if not worse. I will NEVER again use any Crest products!

Verified Reviewer
Original review: April 20, 2017

I have no idea what is wrong with this product or what is in it. I have or more likely had super clear skin all my life (I am a person who may get a pimple (singular) like 1-2 times a year). I started to use this product I started getting cystic acne (which I never ever have had). It is all over my mouth area (not my actual lips but the area around it) and it is so unbelievably painful. They came up in clusters above my lips under my lips everywhere and just the bottom of my face around my mouth area... nowhere else. The only thing that I changed was the toothpaste. I used the rest of my eating, facial care etc... all stayed the same.

I stopped using the product. After about 1 month and my acne subsided but now I have all these very dark acne scars all my mouth area. I have gone back to Colgate Optic. No makeup covers them up at all... I just have to wait for them to go away. It has now been officially 2 months and the acne scars are still there. I WILL NEVER EVER use a CREST/PG product again...

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Verified Reviewer
Original review: April 19, 2017

Crest 3D White Brilliance Daily toothpaste and whitening - Started using this new system one week ago. I noticed whiter, shinier teeth almost immediately. Concurrently, I noticed the area immediately around my mouth start to dry out, turn red, flake, and peel. Also began breaking out on my chin. My face is now red and irritated. Will not be continuing use of this product. Painful to say the least.

Original review: April 8, 2017

I used the 2 step whitening. I did the first toothpaste then I went on the second one #2. I felt this burning, poking sensation in the front teeth on top of my gums. After getting done I looked in the mirror and noticed something white on my gums in the front. I did not know what could have caused this but I will tell you this I will never use your product again after this experience I had. If you want to contact me Email me @ **. Don't call me. Email me only.

Verified Reviewer
Original review: April 7, 2017

OMG... Where to start? I've been using this Crest Pro Health Toothpaste for over 6 months now and have actually had mouth issues since then. On more occasions than I care to mention, I have had swollen lips constantly, little bumps around the corners of my mouth, burned skin feeling around my mouth which have left dark marks around my mouth, sores on my lips, cracked and very dry lips, continuous sore throats, burning painful sensation on my tongue, burning lips, lip discoloration and dry mouth. I have spent the last few months going to the allergist, my primary doctor, and a dermatologist. They all could not figure out what the hell was wrong with me. I've been put on steroids and recently been recommended to start this type of "experimental" drug to see if it would help me. I'm sooo glad I procrastinated on trying that drug.

This toothpaste is dangerous in more ways than one. I have been so self conscious about my lips and not to mention in constant mouth/lip pain I've been experiencing. I have taken off of work because I was embarrassed about how badly my lips looked. I don't understand for the life of me why this damn toothpaste is still on the store shelves. Something has to be done about this immediately. This toothpaste is honestly a hazard to public health.

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Original review: April 6, 2017

Horror!!! I used Crest Pro Health Rinse - Alcohol free, but never on a regular basis, until about 3 days ago and here is what happened: severe swelling in my neck, lips, mouth and that's not the worse part. I have multiple sores that developed the next morning and skin from my gums is peeling, excruciating burning and under my tongue, the under base just peeled away from my gums all around, where my teeth are. I am having an oral surgeon taking a look at this. I am 27 years old, with no health problems - this is complete horror. Every natural remedy and even over the counter - does NOT work. I have missed work and already been to the ER. I can't handle this burning pain - and I have had 3 natural births, so my tolerance is quite high, but this is horror. DO NOT USE!!!

Use crushed ice for helping with the pain, and rinse with salt water and have your dentist prescribe you this mouthwash: ** 12.5/5ml elix 50 mg, ** 400-400-40 mg/5 ml susp 20 ml, ** 2% soln 20 ml. This mouthwash will not solve all of your problems, but it will help you not kill yourself from the pain. You can also either chew on fresh mint leave (natural pain medicine) or even boil it and put a few ice cubes to cool it down and swish/drink this. Also, take as many pain meds as possible, as you will have one hell of a painful ride. Today I woke up, and couldn't even stick out my tongue. White sores developed under my tongue, and are holding it down. Complete horror. I can't believe Crest is OK with people having such horrid symptoms and are allowing this product to be on the shelf. Very disappointed. I am fearful that this will never get better. I can't eat, and definitely have no taste buds alive.

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Verified Reviewer Verified Buyer
Original review: March 30, 2017

1st time using this Crest 3D whitening toothpaste before bedtime, I awoke to my lips being swollen. Then the lower part of my face & neck area started swelling. I truly believe those plastic beads irritates my gums & causes them to swell. I've never had a problem before w/ toothpaste. Throw this product away!

Original review: March 29, 2017

I bought the Crest 3D White Luxe Glamorous White toothpaste recently and started using it 2 days ago. Yesterday I noticed the inside of my bottom lip was burning so I looked and it was red and almost blistered, today my top lip is now the same. I Googled red burning lips and saw that this toothpaste had some reviews of people with the same experience. It's an intense burning feeling, my daughter said it looks like my lips are bleeding.

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