Crest Reviews

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About Crest

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Crest offers a range of oral care products that aim to help maintain healthy teeth and gums, catering to diverse dental care needs. The brand’s toothpaste line features options for cavity protection, sensitivity relief and whitening.

Pros
  • Teeth whitening results
  • Variety of product options available
Cons
  • Causes adverse reactions for some
  • Can lead to gum sensitivity

Crest Reviews

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    Page 2 Reviews 10 - 40
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    Sales & Marketing

    Reviewed Aug. 8, 2024

    I have been using Crest products for years. But 18 months ago I noticed that after all that time there wasn’t much of a change. So I stepped up trying the newest claims crest advertised. Results after brushing twice a day since then. 3 root canal’s needed-two cavities and my remaining teeth are just as dull as they were 18 months ago. Just my results. Maybe others were better.

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    Verified purchase

    Reviewed July 30, 2024

    I purchased the crest detoxifying toothpaste after my dentist told me to purchase after getting my braces off. This toothpaste immediately made my whole mouth numb and the tops of my gums sore and burned. Not only was my mouth numb I started to feel numb on the left side of my body. My arm and leg also felt numb and continued to feel this way. Please take this stuff off the shelves.

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    Punctuality & Speed

    Reviewed June 7, 2024

    I have been using Crest pro health for a three to four days. It was a small tube the dentist gives you. I woke up this morning in pain on my top gum like under my nose. I looked and there are two canker sores. I'm worried to death that it is something bad. Then I came here and saw others have this same reaction. I will stop using it and hope it heals quickly...

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    Punctuality & Speed

    Reviewed May 17, 2024

    Crest Detoxify has my gums on absolute fire. I am on my way to the dentist tomorrow morning. I thought maybe I had some mild gingivitis and this made it so much worse over the last few weeks and I started to connect the dots. I think that this product was made to create these awful symptoms on purpose so that we spend more in the dental chair. I went back to using Tom’s and I feel better already just after one day but I have made an emergency appointment with my dentist. Despite flossing and using my rx mouthwash, my gums were swelling more and more, red and feeling worse than ever. I noticed my gums started to bleed after starting this toothpaste in my experience. In the trash Crest Detoxify goes. Don’t fall for the fancy packaging or tube, this made me feel like I had severe gingivitis.

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    Punctuality & Speed

    Reviewed May 5, 2024

    I’ve been to many different Physicians to get to the bottom of why I’m getting painful blisters on the roof of my mouth. I had an appointment scheduled with an Oral Surgeon to get his input. I had assumed that Crest Detoxify and Restore was treat the cause of the blisters, so I had quit using it to make the blisters as bad as they could be. My Oral Surgeon did a biopsy of some of the blisters with results pending. I haven’t used Crest Detoxify Restore in the past few days and the blisters seem to have disappeared. I have no plans to ever use Crest Detoxify again. As part of my investigation, I found one source that indicated that if you’re allergic to **, you have an increased chance of being allergic to Crest Detoxify. I’ve been trying to get multiple confirmations of this but have been unable.

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    Sales & MarketingPrice

    Reviewed April 26, 2024

    I buy this in bulk on Amazon and every time I purchase, the tube is smaller and smaller and for more money! 4.3, 4.1, 3.8, and now 3.3 ounces! Are you kidding me Crest? You think we don’t notice you ripping us off? No more, I’m done with the Crest scam.

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    Customer Service

    Reviewed Oct. 14, 2023

    I started using the Crest fluoride mouthwash. I brush my teeth like clockwork am and pm. Why are my teeth brown!! ** you crest! Just ** you.. Thinking about suing!! Definitely not using any product you have on the market ever again!!!. ** you! If you got crest in your cabinet, ** throw it away!!!

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    Reviewed Oct. 12, 2023

    This brand of tooth paste is terrible. You run out of paste before finished brushing your teeth. The flavor only last the short time the paste does. Once done brushing there isn’t even enough to spit out. Please go back to old recipe.

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    Reviewed Aug. 12, 2023

    I started using Crest gum detoxify toothpaste. It caused mouth sores, swelling gums, pain in mouth, lost 2 crowns and my teeth seem to be loose. Do not recommend. There should be a lawsuit against this product. I couldn't even eat because of the pain and canker sores.

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    Punctuality & SpeedStaff

    Reviewed May 3, 2023

    I tried Crest Gum Detoxify (with gentle whitening), about four months ago. I would squeeze out a small amount, take some water, and use it as a swish and spit. It stopped my gums from ever bleeding, but very bad things were to come, and I never suspected this toothpaste until yesterday. I started having a burning mouth, prickly tongue and sore throat. I saw an ENT, Gastro guy, Allergist. I was sure that I had developed some sensitivity to the air around me. None of the MDs were of much help. They were baffled. I had started using this toothpaste as a gargle, in the past two weeks. Things got worse. My teeth became very hot/cold sensitive, and they NEVER were, before. The pain was excruciating.

    This product jumped into my head, last night. Now that I have done the research, I know it's the culprit! Do NOT use this toothpaste. Don't let anyone you love use it. If it's in your house, throw it out, now! As someone else has posted, there should be a Class Action Lawsuit filed. I wasted lots of time and money on this. Crest needs to compensate everyone in here for their time, pain and suffering. It has been terrible, for me. I want to thank everyone who posted their experiences, here. You have headed me in the right direction. I only hope we all experience a complete recovery.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed April 25, 2023

    I've suffered from seizures for the last 13 years. My doctor assumed it was epilepsy and had me take a lot of seizure medicine twice a day. My argument was that it's impossible to "just start having epilepsy this late in life" and have seizures all day, every week! Especially when I was super healthy all my life. I did everything the doctor told me to do like stop drinking beer, stop eating processed meats, stay hydrated, take the right amount of meds, and I didn't take any other drugs "not even **". But I was still having seizures!

    3 pills a day is what the doctor had me on, now I have problems going to the restroom, but the doctor never wanted to figure out the problem, just wanted to prescribe me more and more drugs. I told him I was not comfortable with drugs because they always have side effects, and they are not organic. So, I kept a closer look at the things I was eating, drinking, doing, and what could be causing my seizures. The last time I had seizures was Oct 15th 2022, I can’t prove it but I’m pretty sure I died! It took weeks to start thinking halfway normal again, and memory is like gold when you have seizures.

    So, after a few weeks, I remembered the night before I had the seizures that I used (Crest) mouthwash for whitening teeth. It has hydrogen peroxide in it to help make teeth super white. I remembered swallowing just a tiny bit of it by accident the night before. I googled what happens when you ingest hydrogen peroxide and the answer I found should scare everyone! I emailed Crest and they said “Quit using the product” ...after 13 years of seizures, they tell me that now. Why is a deadly chemical allowed to be put in a product that is used every day? Why is it still being produced? Is this the cause of a percentage of all new epilepsy cases? Of course, I have quit using all tooth products that contain hydrogen peroxide, and I feel so much better. In fact, I’ve even slowly weaned myself off the seizure meds they had me on. And “NO” seizures!

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    Reviewed March 29, 2023

    I used this toothpaste for 3 days and stopped because I started to feel tingling/burning feelings around my gums. Now my gums are red, swollen, and painful. It feels like my mouth is slightly burning. I also got a canker sore on my tongue and have a sore throat. I've also noticed small areas of white globs on my teeth and gums like others. It seems the this toothpaste has way too harsh chemical amounts in its ingredients or something and is too abrasive. I am really hoping this all goes away with time as I've switched off the toothpaste. But I do not recommend putting this stuff in your mouth.

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    Reviewed Feb. 28, 2023

    I used Crest Detoxify and my gums are on fire after two days. My dentist recommended throwing it in the trash. Based on the other reviews I see on here I am not the only one having used with this. The pain this has caused me is intense for a toothpaste.

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    Reviewed Nov. 27, 2022

    In the beginning I thought it was awesome. After a few weeks I couldn't figure out why my mouth felt funny then my esophagus. Last week it caused chemical burns all over the inside of my mouth, tongue, and throat. I will not use any more Crest products.

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    Reviewed Nov. 23, 2022

    This specific toothpaste (Gum Detoxify) made my teeth painful sensitive!!! 2 wks ago, I had my teeth cleaned & checked. Everything was fine, I don’t have any cavities or prob. Just sensitive gums, tried this Crest Gum Detoxify and notice that my teeth aches esp. to hot food & drinks! It’s awfully painful, that I thought I had some prob with my teeth but it’s not!! I immediately threw this in the garbage! Do not buy!!!

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    Reviewed Feb. 19, 2022

    This toothpaste clogged My Father's pipes after using it. He's also had swelling and ringing in the Ears since using this toothpaste. It builds up on Your Toothbrush also. The Warning on the label worries Me. This needs Immediate Attention Please.

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    PriceRates

    Reviewed Jan. 14, 2022

    I like to try different toothpastes, especially any that freshen breath and are good for gum health. Saw this one and bought it two days ago. It has a pleasant minty taste and a somewhat gritty texture, but not rough at all. At 6.99 for a 4.1 oz tube, this is already pretty expensive. I've only had it two days, used it three times a day, and I'm already squeezing to get more paste out of the tube. I don't mind paying more for a good quality toothpaste. My mistake for buying a small tube, but this is just not enough product for the price.

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    Reviewed Dec. 11, 2021

    Sore throat and tongue from using. Pretty intense discomfort. Thought that I was having a allergic reaction to something but couldn't figure from what. Has left me with a bad sore throat with burning tongue

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    Reviewed Nov. 12, 2021

    I have been suffering with mouth sores and I have noticed the sores come up every time I use Crest Toothpaste. It causes me a lot of pain and I am unable to consume any food or drinks because of the pain. My doctor has prescribed me medication and I have sworn never to use Crest Toothpaste ever again.

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    Customer ServiceMaintenanceStaff

    Reviewed Nov. 10, 2021

    Crest Gum Detoxify Caused sores, canker sores, burning, gums on fire & sloughing of gums. I don’t like writing negative reviews but feel it’s important since Crest Gum Detoxify has had same effects on others per some Amazon reviews and Google searches. I never had any issues with mouth sores but after using this toothpaste for couple months my mouth developed painful sores and lesions (canker) on sides of my tongue and all my gums as well as on-fire burning gums, & sloughing of gums, even was in back of my tongue felt like.

    It took me a while to connect the mouth burning, etc to the Crest Gum Detoxify and then I stopped using it and under advice of dentist I’m using sensitive toothpaste or just baking soda and a compounded Rx mouthwash named “Magic Mouthwash.” It has helped but I still have couple lesions that won’t go away and rough gums and cheeks and burning. They seem to get better then worse again. My dentist is following up with me to make sure doesn’t develop in something else.

    I contacted Crest and they said they hadn’t heard of this before me (but they did say each person is different) and then they sent me a $10 Visa card. But There are reviews on Amazon and internet that contradict that. Yes, it could be an allergic reaction that is just me and some others but it all seems a little coincidental. For decades I used Colgate regular and never any issue but with me getting a little older I thought the Gum Detoxify might be advantageous since my dentist suggested, as well. This pain has caused me to stop enjoying foods and drink that I enjoy and I feel that P&G should own up to the fact that this toothpaste has caused same adverse effects in others. Just as I get the worst sore I think is healed it breaks open again. This has been going on for months now. I am regularly seeing my dentist for follow-ups. I’m a senior and this added expense I feel was avoidable if these side effects had been told on the package.

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    Reviewed Oct. 3, 2021

    I normally use Colgate but set the tube somewhere so I have been using Crest pro health... Wrong thing to EVER do. My teeth are in so much pain and super sensitive to the point that I can't even drink warm water. I used it yesterday and the inside of my lip peeled right after brushing my teeth. This is absolutely in pain and I keep using it. After the pain I'm in, I'm staying FAR away from Crest. I've never had pain like this before, to the point that breathing through my mouth made the pain worse.. I was fine until I started using the Crest toothpaste.

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    Reviewed Sept. 28, 2021

    I used this toothpaste for about 4 days. Had extreme burning and dry mouth. Stopped using it and still after about 6 weeks still struggling to restore the moisture in my mouth. Could peroxide have permanently damaged my tissue? Wondering if anyone else has had this problem and how long to get better. I'm getting worried that I am going to have major dental and mouth issues. Really trying to keep mouth clean and using Biotene mouthwash and probiotics to avoid thrush. Ugh. I need some relief soon.

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    Reviewed Aug. 26, 2021

    The Pro-Health toothpaste and Advanced Extra Whitening No Alcohol mouthwash burns my tongue and gums, and has given me sores on my tongue and gums. I didn't realize what it was until I read the reviews. My tongue really hurts and it stops me from enjoying food. Today is my last day using Crest Products.

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    Customer ServiceSales & Marketing

    Reviewed Aug. 7, 2021

    Hello, I purchased Crest gum Protection over a month ago and now I am noticing my gums are peeling. I’ve always been a fan of Crest toothpaste and never had this problem. I have decided I am going to go with another brand of toothpaste other than Crest. This company needs to do more research in regards to what damage this toothpaste can do, before it is put out on the market. They claim that it will protect your gums…well if my gums are peeling, then their claims are null and void. In their description it does not state it will protect your gums, so why does it have “Gum Protection” on the front of the package, and my gums are peeling? False advertising.

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    Verified purchase
    Staff

    Reviewed Aug. 2, 2021

    I started using after I was given a sample from my dentist. I love how the toothpaste foams up and feel like you are getting a thorough cleaning. The couple of days after using the toothpaste my tongue and mouth itched uncontrollably. This one is not for me and will return to using my Sensodyne, and or Crest pro-health which works very well for me.

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    Timeliness

    Reviewed June 9, 2021

    I used the enamel toothpaste and the next day the inside of my lips were swollen and sore. I have never had any reaction to any Crest toothpaste. I am so upset. I can't eat anything salty or spicy because I'm in pain.

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    Staff

    Reviewed May 22, 2021

    Introduced to product sample my recent dental visit and have been an avid Crest product user for very many years. The Gum Detoxify product sample says "Deep Clean" on the small box (24g) and my home size (116g) product says "Gentle Whitening" on the box. The first active ingredient on both products is "Stannous fluoride 0.454%". After using both products during approximate 30 day period I began to notice mouth irritation like a rash/chemical burns in the roof, gums and tongue areas. I ceased use, visited a local Urgent Care facility to obtain symptom documentation & Rx steroid prescription for 4-days and returned back to previous Crest product. Maybe if Gum Detoxify is used on a limited basis? I think more study is required.

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    Customer ServiceStaff

    Reviewed April 27, 2021

    Well I normally have no problems with CREST but their charcoal Crest toothpaste has caused my tongue to feel swollen and painful. This is the first time I have tried this particular kind of toothpaste with Crest. I have used their other kinds of toothpaste in the past. I think it is linked to the toothpaste as there is a lot of tongue burning that I feel when using this toothpaste. I have now switched over to a sensitive toothpaste. I have never had a problem with tongue swelling on both sides of the tongue this way. It's so awful that my teeth on the sides of my tongue constantly rub up against my swollen tongue which is how I figured my tongue was swollen in the first place. Then I took my fingers and pinched my tongue where my teeth are touching and felt crazy pain. I think this should be checked into, maybe there is some type of chemical burn happening with their toothpaste? This is dangerous. Please contact CREST. TY! If nobody calls them I may contact them directly.

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    Reviewed April 16, 2021

    After about 1 week of using Crest Gum Detoxify I noted that the interior of my mouth was starting to peel from the sides in thin "white" strips leaving my mouth raw and uncomfortable. I also experienced pain in my front teeth, along gum lines. I noted a metallic taste in my mouth shortly after brushing my teeth and my taste buds appeared raised and irritated. In the 2nd week I changed to a brand that is for sensitive teeth and used Dentist recommended mouthwash to alleviate the discomfort. Just to be sure that the Crest Gum Detox was actually affecting me as I first stated, I tried the Gum Detoxify on the 3rd week. After 2nd brushing, my mouth once again peeled, metallic taste returned, tongue was irritated and my teeth in front hurt. I have returned to another toothpaste and started using the treatment mouthwashes again.

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    Customer ServicePunctuality & Speed

    Reviewed March 28, 2021

    I thought I had coronavirus- nope after 4 days of using Crest 3D whitening I had an awful metallic taste in my mouth. Stopped a week ago and it improved somewhat - I can’t drink any carbonated without creating a nasty taste. Still feel like I have a tongue burn a week later. It’s driving me crazy - I don’t enjoy eating anything. Thankfully I found this site and realized salsa tasted extra hot and the metallic taste with numb tongue. I really hope this eventually goes away. I’m going to call my dentist for suggestions. Really hope my taste buds aren’t permanently damaged. I am so angry there were no warnings - I always considered Crest a safe brand. After seeing these reviews they have to know it can cause issues and have ignored these complaints. Unacceptable.

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    Crest Company Information

    Company Name:
    Crest
    Website:
    crest.com