TigerDirect Reviews

We bought a 65 Mitsubishi television with an extended warranty from Circuit City November 26, 2006. Our television went out January 1, 2008. Circuit City contracted C.J. Enterprises to do the repairs. C.J. Enterprises said they ordered the parts January 4. Today is January 31, and I still cannot get a straight answer as to when my part will arrive. I am experiencing a huge communication problem with both Circuit City and C.J. Enterprises. Each time I call Circuit City they put me on hold for 15 to 20 minutes, only to come back and tell me they will contact C.J. Enterprises to find out what the problem is and why it is taking so long.

I purchased a Prima Combo TV from Circuit City on 10/24/07 and purchased CCA Protection Plan (3 years) and ESP Plan. The total purchase price was $186.72. On 12/10/07 the TV was not working--no reception. Called the store and was told to bring the TV into the store for repair and was given claim #I1797827. The TV was brought to the store on 1/7/08. Was told the repair department would call me in 48 hours. No call was received. I called the store on 1/10/08 and was unable to get any help/service at all.

I bought a laptop computer with a 4-year extended warranty, and was told it covered anything that went wrong with the computer for the 4 years. My computer stopped working, and now they tell me they saw signs of corrosion and rust on the inside which is one of the exclusions that they do not cover. I live in a beach city where every day there is moisture and humidity; the salesman said the computer would be covered for any problems. I now find out just two months later, the company came out with a warranty that now now covers all problems. I paid over $400 dollars for a warranty loaded with exclusions, and willful misrepresentations from their sales people. I think the state should look into the sales practices of Circuit City. If you call, even their phone message says you will have years of worry-free service with their warranties.

I purchased a printer yesterday. After several failed attempts to get it running, I returned it this morning, only to have them refuse to exhange it. I was not looking for a refund, simply a working printer.

I am writing because I am very unhappy about purchases I made at Circuit City for Christmas gifts for my four kids. I was led to believe their deceptive, promotional advertising that when I purchased four Acer laptops, I would receive four rebates of $200.00 each, for a total of $800.00. I would not have been able to afford them otherwise. Now, after not getting the rebates, I find out through their Rebate Office that I can only get $200.00 total for all four laptops. To make matters worse, I cannot return them because the 30-day Christmas purchase return policy does not apply to laptops. (This is what I was told by David #866965.) I saw the promotion for these laptops, and not only did I purchase these items from Circuit City. I also purchased a 22-inch flat screen monitor and four memory sticks. If I had known that I would only get one rebate, I would have ordered only one laptop. Other relatives could have ordered the other ones for me separately. The bottom line is that I would not have made this purchase if I had been given accurate information about the rebate initially.

An order was placed on 11/22/07 for items shown as in stock and one was at a reduced sale price. Only one of the two items was delivered (of course not the one at a reduce sale price). Although the item still and has always shown in stock, I was told that the item was on backorder and it'll be shipped no later than 4 weeks from the time I placed the order. It has now been 2 MONTHS with nothing. When I check the order status online it shows it was shipped (but never was). I have made numerous attempts to contact compusa via telephone and email about this oder and always got the run around. Now every time I call they tell me to hold on for customer service and then the call gets disconnected. This is totally inexcusable. I would appreciate your help in resolving this matter once and for all.

Refusal to honor repair covered under Tap 2year Warranty. My 1 year warranty through HP has expired. They say they can not get the parts, so does that mean they do not have to pay for repair? This is fraud pure and simple.

Wow-look at this: all sales final. I purchased an external hard drive case. I chose the one the salesman said would work with my hard-drive. A week later, went to install the hard drive, and it was the wrong case for it. Grabbed the receipt--all sales final stamped on the back of it. What is going on? Comp Usa just cheated me out of $30. Thanks to all the salesman and techs for stating this new policy. If there was any doubt that it may not have been the correct one for my, application it should have been discussed.

I purchased two Smartparts 7 digital photo frames from Circuit City to give as Christmas presents. The in-store ad listed a sale price of $89.99. This included a $20 mail-in rebate. I was not aware that there was a rebate on the product until they were rung up at the register, and I questioned what I was being charged. The associate said there was a rebate and proceeded to print out the form. He told me that I just needed to make a copy of the one form to send in for the second rebate. Several weeks after purchasing and giving the items away, I reviewed the rebate form and learned that the rebate was ONE per customer. This is completely UNFAIR as the price was my incentive for making the purchases. I also learned that a copy of the UPC code from the package was required. Of course, I no longer had the packages as they were given as gifts.

I purchased a display unit cd alarm clock radio. It was the last item and there was no adapter. The salesperson spoke with the manager and the clearance item for $17.94 was reduced to $9.99. I asked before I left the store, that if there were any problems if I could return it to another Circuit City and was told yes. After inserting a 9 volt battery at home, it did not work. I went to the Rego Park Circuit City (closer to my home) with receipt and radio and was told I had to bring it back to the store that I bought it from because the adapter was missing. I told the salesperson that I was told that I could return it to any Circuit City. The store I bought it from was over 30 miles away. The salesperson in the Rego Park branch called the manager at the Palisades Mall and he also told me I had to bring it back there. I had to pay a toll and waste gas to return a nonworking item to the store I purchased it from. I was not pleased.

I am out of $400.00. I had purposely called to ensure that prior to spending the only money we have to live on - I was guaranteed that this system would self-adjust. Since it does not play games from Playstation 1 or 2, many people spent alot more than planned so that he would have something for this system. It was also supposed to come with 5 Blue-Ray Discs, haven't seen, heard or received instructions on those. Each game is $59.99 +...though most of the games on average are $69.99. I would have spent $400. towards a new computer as the prices have dropped so low-he could at least do his school work also. AND WE WOULDN'T BE MONTHS BEHIND IN BILLS.

I purchased items totally $259.90 on Sept. 2, 2007. The clerk told me how to fill out the rebate forms and to be patient waiting for the checks. I waited 4 months, and when I contacted compUSA by phone and e-mail, I was told I contacted them too late. They said I returned the item!! I didn't. I've submitted and gave them everything they've asked for and they still say my rebates are invalid. I purchased these items because of the rebates. I feel cheated and scammed by this company. One rep even told me over the phone I would receive my checks in 7 weeks. Then here comes an e-mail that says I applied too late. Good Grief. I hate eating $130.00 worth of promised rebates. Will NEVER purchase a rebate item again!!

I ordered a refurbished computer that seems to work well and the shipping was free. However, they sent some kind of pop up software that i didnt order, which was rated as poor to mediocre so i asked for an RMA to return it. I had told my credit card company and they said they couldnt remove the disupted amount because they had cleverly added it in with the cost of the computer and i wasnt disputing that charge.

I purchased a 1G Burton Snowboard flash drive online through CompUSA. It was delivered to my house in the afternoon. A couple of hours later FedEx returned, saying that the company needed the item back - no reason given. I gave it to FedEx. My attempts to call CompUSA have been a disaster. I get no response. To make matters worse, they charged my account. So not only did I not have the item, I am out the money as well. I had heard that CompUSA was shutting down, but I don't know if that had anything to do with it.

Never received rebate check. Refusing to reissue check after 90 days even though they have confirmation that the original check was never cashed. I never received it.

The Kodak Digital camera display screen was broken when package was opened. Circuit City store management insisted I dropped it, or blamed poor packaging of Kodak C series camera.

I purchased a laptop on-line for in store pick-up. The price listed two eligible rebates totaling $80. I completed the forms, attached all the documents, and mailed them in. I just received a denial on both rebates because I purchase the laptop one day before the rebate period began. It seems to me that rebates should not be listed in the purchase price before the rebate period begins. Very sleazy!

I purchased 4 Kingston memory modules for my Dell desktop pc from Circuit City. Upon installation my system started crashing constantly (every 5 to 10 minites). I took the system to Circuit City for a Firedog diagnostic check ($60.00). Firedog informed me that my hard drive was going bad and needed replacing. I replaced hard drive and no change in system crashing. Then Firedog told me my power supply was going bad. I replaced power supply and no change.

I ordered a refurbished laptop computer. It arrived with some installation stuff still needing to be done by the factory (stuff I had no idea of how to deal with) and no drivers. No sound, no wireless, no nothing. I sent it to my brother in law to deal with and he talked to Tiger Direct, had to send it back to them. It has been over a month since I paid for that computer, I have no computer! Tiger Direct didn't even bother replying to my email. I will never buy from Tiger Direct again.

At the time of my CompUSA online purchase of a ViewSonic Comoputer monitor, the web site said that I qualified for a free after rebate, Canon IP1800 Photo Printer. I was charged for the printer on my Visa account. After the printer arrived, I was given the information to get the rebate. I sent in all of the required info. I did not notice that the rebate form had a different qualifying date than the web site listed. Canon sent me a card which listed the reasons why my rebate was refused. 1) The IP1700 (wrong model number) had to be purchased, 2)The UPC symbol is not valid for this promotion, 3)The receipt was dated prior to the qualifying period. It is impossible to make contact with COMP USA by phone. I have tried two different numbers and have waited several times: 30+ min, 50 min, and 70 min. I am convinced that no one responds to any call.

My son bought his high school graduation computer from Tiger Direct. He spent over $1,000 for an unassembled computer.

Tiger Direct is the epitome of a company that rips off consumers and flaunts its overt non-responsiveness to consumer concerns on the products they sell, the exorbitant shipping costs, and general carelessness. The shipping charges are through the roof. I tried to arrange shipping on my own account. No one there was willing to give me the pickup location for the packages. I called, e-mailed, and faxed. Concerns are intentionally ignored.

I am a doctor in Brazil, traveling (business) in San Francisco, CA and bought on Dec. 7, 07, a Sony Vaio SZ670 for $2, 273.64) in CompUSA at 750 Market St in San Francisco. I realized the price was OK with my budget and took the computer to my hotel (needed it for a presentation) when I realized the computer didn't work - didn't even turn on. I went back to the store in the very next day early in the morning when I met the manager and got the information that it was a FINAL SALE and he would not accept any kind of return--and I was supposed to send the computer to Sony to see what was going on. I was shocked with the information - lacking of time with my presentation and left the computer in his hands. I left with him my personal card with my name, address, phone number in USA and Brazil and have never gotten any extra information from him. I lost the computer and the money.

I purchased a portable DVD player for a Christmas present, and it will not show any movies on it at all. Circuit City refuses to exchange or give back my money. The DVD player has never been used at all.

I bought a lap top and was offered 12 months no interest financing. The account was not set up correctly, and after 3 months, I received accrued interest charges and late payment penalties. I have spent multiple hours trying to get this straightened out with no luck. I will never buy another thing from Circuit City!

I had purchased a GPS system in box but no security seal was on the box, and there were no seals visible. I returned the product to the same store within a week, with receipt. I was charged $37.50 as a restocking fee. This fee is utterly and extremely excessive. This equates to $18,000 per day that this one store can rip off the consumer. I want my money back. I will also write my Senator and Congressman about this new rip off procedure on the consumer. Can you help me?

Bought a laptop TAP plan from Comp USA. Now they have closed the store and won't speak to anyone.

I purchased a computer and monitor that was advertised having a mail-in rebate of $180 from Circuit City. This is a Circuit City rebate, not a manufacturer rebate. The local Circuit City store provided all the material necessary for the rebate, and I sent the material with all original bar codes to the rebate center. The rebate center has repeatedly denied the issue of the $180 rebate. Here seems to be the issue. The local store sales representative with the department manager talked me into doing a $30 upgrade from a 17-inch monitor to a 19-inch monitor. The rebate was for a desktop computer and monitor package (pkg. # 000000028268); this package number is listed on the receipt. The receipt also shows the monitor and desktop listed separately and that seems to be the issue. The rebate center will not accept the package due to the separate itemizing.

My brother who is not a tech savvy person decided to buy me a gift. He went to CompUSA and asked the sales people for a Sony notebook. He had with him a minimum set of specs he was after, written on a piece of paper. He was recommended a VGN-CR120E, so he purchased that together with a Logitech bluetooth notebook mouse since bluetooth was one of the features on his list. He gave it to me 3 days ago as a gift. Once I turned it on we noticed that it did not have bluetooth. I decided to take it back to CompUsa and return or exchange it for a unit with bluetooth. Even though their 15% restocking fee sticker seemed harsh, I would rather forgo the 15% than have a system without bluetooth. I took the system in to the store, and explained to the manager that he was assured that the system had bluetooth, and was in fact sold a bluetooth mouse to go with it.

I was ripped off on my rebate. A class action suit is required. Florida States attorney where are you?

This is a home business computer for 2 different businesses. Referrals have been lost and sales are not being made. I am unable to stay in contact or network properly. I use the computer for billing purposes as well.

I bought an Acer Aspire and paid cash for it along with an extended warrenty. A button fell off the first week we had it, then the prong connecting the power bent. They claimed that due to scratches on the case we had abused it and refused to honor the warrenty.

I was sent the wrong motherboard. My sales rep, Douglas Rehor, told me he would send me the correct board. I have not received it, and he does not return my calls.

We went to Circuit City to purchase a package deal for an LC 42 inch LCD HDTV 1080P. It included the TV mount and Firedog Installation for 1299.99 in the 11/25/2007 ad. The store had no signs anywhere; the clerk finally helped after 20 minutes of standing there. When I asked him to show me the TV, he showed me a 720p model listed for 1099.99, I said that according to your ad it is a 1080p, and I showed him the picture. He said he wasn't aware that the ad said this and that I was the first person who mentioned this. I asked him what he would do about it, and he went to find a manager. After 15 minutes he returned with a white sheet of paper stating there was an error in the ad.The TV pictured was inadvertently listed as a 1080p but should have been a 720p. This kid said they must have forgotten to put the signs up.

My husband and I purchased an iPod shuffle at Circuit City. We also bought an iPod charger to go with it. The salesman sold us the wrong charger. When my husband was ready to use the charger it was apparently too late to bring to the store to exchange or get store credit. It's not fair. Now we're stuck with a $40.00 charger that we have no use for. Every store that I ever did business with always accepted a return--especially when it's not our fault. I need your help. The charger has never been used.

On Sept 18, '07 my husband purchased a TV at Circuit City,to be delivered on the 20th between 11 am and 1 pm. Dab, the salesman, called and changed the time to between 1 pm and 4 pm, then called and said they would have to make it a different day. My husband said that he had to go to Florida on the 21st, and he wanted it canceled; Dan said he would cancel the TV. It wasn't canceled and my credit card was charged $3207.80.

I purchased a gps from Circuit City online and did not open it because I got one at another store. I returned it to the Racine store, and they charged me a restocking fee of 15%. Apparently their policy is to charge the restocking fee if it is opened. I never opened it; however the cashiers said I did! When I called and talked to the manager at the store, he hung up on me! I am telling everyone I know to stay away from that store. They are scamming thousands of dollars from people.

I purchased a computer from Circuit City on Nov.21, 2007, and when I tried to install the installation disk that it stated: no hardware driver. On Friday I called the store and they asked me to call back Saturday due to black Friday. On Saturday the lead Firedog Tech said he would not help me, that I need to bring the computer to customer service, and I would have to pay $129.00. I said no, that I would return the computer, and he said fine.

I am very upset with a purchase that I made at your store on Friday. As you can imagine, the store was busy and we wanted to purchase the Hitachi Hybrid camcorder for $299.00. When someone finally waited on us, we explained what we were interested in and he told us that the Panasonic that was on sale for $219.00 was a better product and a great deal. We ask if everything was included because it did sound like a good deal, and he said that it was (remote, USB, etc). When I told him we would take it and asked him to open the box, he said that he could not but to trust him, everything was there. He also suggested that we purchase mini-DVD's, which we did. When we opened the box at home, the DVD's he recommended didn't work., we received an error message that they were not compatible. Also, upon examining the contents there was no remote or usb cable. We took the camera and DVD's back to the store and the clerk spoke with the manager, who pointed out that the instructions show that this model doesn't come with Remote or USB. However you have to open the box and read the manual. I trusted your salesman. After finding this out, I didn't want this model because it was not what I ask for. I was told that the price from Friday for the item I wanted (Hitachi Hybrid) would not be honored and that there was a 15 % restocking feel for the item that I purchased. So to sum it all up, I made two seperate trips to the store and ended up paying $33.00 for restocking just because I listened to your sales person and I still do not have a camcorder. I think it is only reasonable that they sell me the Hitachi for $299.99 and refund my restocking charge. They do need to make sure their salespeople know what they are talking about so things like this do not happen.

I bought a laptop at CompUSA (Daniel Webster Hwy. in Nashua) for my wife who is having surgery. I specifically needed a web cam with the laptop. Since I was concerned with processor speeds, I forgot to ask about the web cam, bought the laptop, left the store, but stopped the car to check. The box photo showed a laptop with web cam, but I opened it to make sure. It did not have a web cam; I immediately returned it to the store. CompUSA would only take it back if I paid a 15% re-stocking fee ($120). I explained the situation to clerks and the manager who was called.

We purchased a Polaroid 15 inch television FLM 1514B from Circuit City. After just weeks of using it, there was no picture, only sound. We returned it to Circuit City, and they said they would ship it to Polaroid. I was told it was shipped, but it sat at CC for 2 weeks. Upon complaining, the manager replaced the TV with a new Polaroid TV. My daughter took it to college, and within weeks, this new TV again lost the picture. She brought it home on this Thanksgiving weekend, and Circuit City will not take it back as it has been more than 30 days. They insist on sending it back to Polaroid, and they plan either fix it, or send us a third TV. We want to return for another model from Circuit City, but we do not want to be forced to get another Polaroid as there is an obvious problem with this model.

I found a "black Friday" ad for a computer in at Circuit City for $229.97, including an instant savings of $470. I decided to stand in line at Circuit City in Nyack, NY. When I arrived at 6 pm there were 13 people in line. I waited for the store to open at 5 am and received my ticket for the computer I wanted. Upon attempting to pay for the computer, I was being charged $550.00. I then showed them my ad. They then pulled out a copy of the ad they had that showed $229.97 but after $220 instant savings and $250 mail in rebate. Nothing in my ad mentioned mail-in rebate. The manager was then called over and other people in line who had the same ad became irate.

Tigerdirect.com uses arcane rules to screw their customers out of rebates. In the past I've only needed a packing slip to receive one, yet TigerDirect's packing slip says just go to website for rebate. In the meantime my box got thrown out. I found out that without the UPC code, no rebate--and absolutely no one caring at this company. They actually hung up on me. I lost $40 due to rules that a customer friendly company should make clear on the packing slip at point of receipt. Instead, I'm sure this is something they hope happens.

I bought a Compaq laptop from CompUSA with 2 year extended warranty. It worked fine for about 14 months before I started having problems with it. Since the location in my area was closed, I shipped it to their repair facility. They replaced the screen with a used one, and replaced the mouse pad. I never knew you paid for extended warranty to get used parts. Approximately 3 weeks later, the screen just went black. I shipped it back to CompUsa repair facility, but this time, they claimed the laptop had water damage and returned it to me. I assured them that can NOT be true, and they asked me to send it back again. It was sent back again to me not repaired, and they emailed me pics showing a motherboard that seems as if it was dipped in water. Extensive rust can be seen.

When ordering components for a complete computer system from Tiger Direct. The first time the order arrived the MB box was opened and the static bag was open. The bag seals were broken, the game was missing as was the SLI bridge. I called and started an RMA, but they refuse to cross-ship even though as a business customer we had spent $35,000 with them last year. I finally was forced to ship the MB back and wait a week for the new one to arrive. When it did, this one was in even worse shape with the box being torn. The customer service rep refused to believe that anyone could have opened the box even though it clearly had been.

I went into compUSA looking for a cord and found what I thought was a great deal on a laptop. Had just purchased a JVC digital camcorder and wanted a powerful system to edit the video. I was told by the sales person (Josh) that this system does an awesome job of that and if it didn't I could return it.

I ordered from Tigerdirect.com (Oct. 27, 2007) an AMD Retail Version CPU and a tube of thermal paste. The website clearly stated the CPU was in stock. The next day I got an email stating the CPU was back-ordered but the small tube of thermal paste was shipped. They charged me 8.95 to ship the paste. I called the next day and was told I would receive the CPU the next week. I called again on Nov. 14 and was told that the back-ordered CPU will not come in, and maybe I should choose another. I complained that I was charged $14.95 total for a little tube of thermal paste that I don't need since the CPU will never ship. I got nothing but silence from customer service. TigerDirect is one of the worst online retailers I have ever dealt with. Stay away from these people.

Two times I ordered items on line and when I got to the store for pickup they told me it showed in inventory but they couldn't locate the product. They had to then ship it to me and it took almost 2 weeks to get. Two days ago I had another bad experience. Again, I ordered online for in store pickup but this time they gave me the wrong product.

I ordered a digital camera, memory stick, and a camera case. The order came in but the camera was missing with just the camera box ripped up inside the order. I've been contacting the customer service line by phone and they have promised me a refund on the camera. They keep making mistakes on processing my refund.

Circuit City promised me a $50 rebate on a computer and have thus failed to make available to me a readable rebate form.

I purchased several computer parts from Tiger Direct, for each of these items I was entitled a rebate. OnRebate.com sent me the rebate checks but they all bounced with no funds. Now my bank charged me for each of these bad checks (9 checks all together). The total I am out including bank charges are $295. Throughout countless and countless calls I have got lots of promises and never got my money back. I have contacted my local Attorney General's Office and cannot help either! How can a company of this stature such as OnRebate.com that deals with millions of dollars every year, can get away with this? Lots and lots of headaches, a great deal of time spent, money spent, energy spent, and to top it off, got charged from my bank from all of their fraudulent checks...and got nothing back! From what I can see from these listings, other people have gotten into the same mess, so my question is, are there any class actions against these **? If not, LET'S GET STARTED WITH ONE! PLEASE - Any attorney, feel free to contact me at any time. Thank you.

I order a Sony S-series laptop power adapter. After 10 days, I contacted TigerDirect to check the status. I was told on that call and subsequent calls that the product was coming from Sony and TigerDirect would sent an e-mail to Sony to expedite the product. After 3 weeks and no follow up from TigerDirect, I canceled the order. I have called the Corporate Office as many as 30 times and was immediately put into a rolling queue with nobody every answering the phone. I tried calling customers service and that was a joke as I was put in to the rolling queue again. Doubtful if I will ever buy from this company again.

On Sept. 20 I ordered a NVIDIA Quadro FX 1500 256MB PCIe (OEM) (TC3H-1105 ), along with a CA PC Protection 2007 Bundle Single User (CA07-7900). The order was taken by a Felix Mercado who was very helpful during the transaction. Problems occurred when Mr Mercado sent over my package worth over $600 without asking for a signature upon delivery. As such, UPS left the package unattended and it was lost. When I called Tiger Direct, they started a trace on the package. Because they had not asked for the signature upon delivery, UPS claimed they had already done their job and case was closed.

This has damaged my credit and my faith in Corporate America.

I purchased a complete Compaq computer package from Circuit City on 06-05-2007 and was supposed to get a $170.00 rebate. I haven't received anything to this date.

I need assistance in resolving a situation with Circuit City. My credibilty and credit are at stake. I purchased a 42-inch Panasonic television June 25. On the evening of purchase the set was wheeled out to the curb to load but the gentlemen in pick-up realized my car was too small and the set was wheeled back into the warehouse. Unfortunately, when he brought it out, the store computer listed it as pick-up, and when he wheeled it back he didn't get it logged back into the computer as not taken. He had something in his hand and I assumed he initialed it as putting it back in stock. I didn't really want the set then as I had an entertainment center to sell. It was ok that I couldn't take it. A few weeks passed and an ad for all panasonics for 36-mos, no interest was in Sunday's paper. I went in to see if they would change it over to the 36 mos. They cancelled out the first receipt issuing a new one. I informed the person who changed the receipt for me that the set was still in the warehouse. They said it was in the computer as released. Due to the error in the computer Chase started sending me the payment statement. I will not make payments for merchandise not received. It has since been turned over to collections. Chase continues to call daily and will not help to resolve this. I have tried to work with Circuit City to clear the matter for the last 4 weeks. I have gone to corporate and they put me in contact with Angel, the manager of the Fresno store. He is basing his conclusion of this matter on inventory of sets in stock. How do you get the point across of non-pick-up? I have not picked up the television.

We purchased a brand new DLP 65 Toshiba TV from Circuit City on Sept 25, 2007. Recently we went to the store, within the 30-day purchase period, to obtain a price adjustment on the lower price. What we learned upon asking for the adjustment was shocking at the least! As it appears, the cashier stated you don't qualify for a reduction as you already have the lowest priced. I stated, NO, we paid the higher price and she stated NO, you have already returned the TV and received an adjustment. She showed me her screen view of the transaction which showed a complete return and purchase of our TV on 09/29/07. (We had not even been to Circuit City on this date). So I asked for a print-out of our transaction and reviewed the unwanted transaction which showed, someone had returned our TV within the retail store, adjusted the price and sold us not a NEW TV but an open box TV and provided us with an UNWANTED $399.99 extended warranty! We had not been aware of the fact that our TV was open box and furthermore we are not interested in an extended warranty! They sold us, without our consent an open box item and an extended warranty for an item we had assumed was BRAND NEW. They ripped us off, and we were not even present at the time of this transaction. I am shocked that Circuit City altered our transaction of our NEW TV and provided us with an extended warranty after the fact. Keep in mind, our TV had not even been delivered until 09/28/07, and the return which we had no idea about took place on the following day - 09/29/07. This appears like a serious, illegal action going on behind-the- scenes at Circuit City. How many other people are not aware of this situation?

They say they never got the paperwork and that the offer is now expired and thus cant do anything for me but apologize.I went into the store where I bought my computer and showed the Mgr all my paperwork and the copies. I also showed him that I did receive only $45. (after waiting 4 months) back of the promised $345. All of my rebates were mailed on the same day -one week after purchase.

I ordered a computer bundle from their web site (computer,monitor and printer) plus extended warranty for the computer Total cost 1806.00. My credit card company declined the charge until they contacted me by phone to verify transaction. In the meantime I recieved an email from CompUSA that my original web order was cancelled and that if I still wanted the merchandise, I should reorder which I did.

bought item from circuit city last november where they promised a rebate. so far nothing. contacted ag office in california where rebate processed and michigan where item bought. nothing.

I ordered a 42 LCD Vizio tv from Tiger Direct and then canceled the order to purchase a larger 46". I never received my money back and it has been more then 30 days. They told me the check was in the mail weeks ago.

Due to their persistence and me foolishly trusting them my mother's disability will be a constant bother any time she watches the tv. If I have to remove it I will have to pay someone else AGAIN. So unfair. Watever happened to customer satisfaction? Whatever happened to company's accepting the responsibility for their employees?

They also have a tricky business with credit card. You buy no installment for 3 years, when you buy another item it would say no installment for 1 year, so what do you do if that one year lapsed you will have an interest even though it's 3 years cause they divide your payment into the items you buy.

On 10/30/06 I purchased a new Westinghouse laptop. I also purchased an extended warranty.

I ordered memory for my laptop, which turned out to be the wrong size. I called Tiger Direct and received a RMA. They advised me to return it to the location from where I received it.

from tiger direct . They informed me the it was on back-order and about a month wait. I decided to cancel the order. I did receive a confirmation from TD that the order was canceled.

I ordered a 46 LCD HDTV on 22 June 07 and paid $177.50 for postage and handling. It is 10 July and I still do not have a TV. I have spoken to at least ten customer service reps, who either transfer me to an answering machine, place me on endless hold with horrible music, or tell me the same thing - A trace has been placed on it and it's being processed. It's been processed for a week now.

A 2-1/2 inch internal notebook hard drive was ordered on 16 May 2007. It was a Seagate 160GB 5400/8MB 2.5 Mobile HD, Seagate SKU TMD-160A BM

Order # I8016318. I ordered a heatsink with $10 rebate. I attempted to apply for the rebate, it says it's for Canadian residents only. I contacted Tiger Direct for this issue. They gave me another rebate form, but that rebate form has been expired. It was a horrible experience.

It is indeed very difficult to get a rebate out of OnRebate. They reject rebates with nothing wrong with the submission and when they do accept it it takes months to get the rebate. TigerDirect and OnRebate are the same company do TigerDirect cannot say it is a OnRebate problem. TigerDirect offers many good deals with rebates, but if you cannot get the rebate it is not worth it. I wonder if TigerDirect set up OnRebate with a different name to obscure the fact they are part of the same listed company SYX.

I purchase a computer and monitor from tiger direct. The total cost was 968.37 with 205 in rebates due. Due to shipping issues, wrong part and lack of parts my rebate time expired.I explained to them the situation and after a month of emails. I called. I spoke with a rep who took the report and put me on hold for 30 seconds to speak to his manager about this. After the pretend talk he came back on and said there was nothing that they could do and I could send it back.

Purchased a Viewsonic 19 inch LCD on 8/9/06 from CompUSA down the street from me (which is a closing location now). Feeling leary about my first LCD (I'm a computer tech and gamer - have dealt with other ppl's LCD probs) knowing how easily they can malfunction; I purchased the 2 yr TAP's warranty for 29.99, it was a good bargain I thought.

On the morning of April 20th, I placed an order for a laptop, Toshiba A135-S4527. The pick-up was in Manhattan. I drove for three hours to get to Manhattan. When I got there, I waited 1/2 an hour to hear whether they had the product in stock or not, while the employees paged the manager several times. After a long time the manager showed up. He said that we do not have the product in stock. I had received and email earlier saying that I could come and pick it up within 72 hours and when I got there, they didn't even have it. The manager there was very rude and unfriendly.

We purchased a laptop on March 20th 2007. We paid using the eBill payment method. They received my check for 699.66 on March 26 2007. This check has since cleared my account. Do I have my laptop yet? No. They are holding my money until April 17th 2007. Just to make sure its good. What the hell!! It is a good check, it already cleared my account, there is no way I could get the money back unless they give it back to me. I have faxed and emailed them multiple copies of my cancelled check to show them that they have my money. I am very worried that I will never see this money again. I desperatly need help dealing with these people please. I just want my money back so I can go elsewhere.

REBATES are a scam, I filled out everything sent it in and didn't get THREE rebates, like I have time to argue with them, I run a multi million dollar business.

I went to this store on the 31st of March to buy a hard drive. I picked out what I thought was a 200 GB Seagate hard drive. When I got home and opened the package this was not what was in the box. It was an IBM deskstar 20 GB hard drive not in working condition. I went back to CompUSA and was not helped at all. I talked to the manager and he gave me and non working number to a person he said was an operation manager. I expected them to correct this problem right away but no one seemed to care.

I perched the mach speed mother board form Tiger Direct on 10/21/2006. Mach speed says that the mother board has a life time warranty. I have been having problems from the very beginning and emailed mach speed about my problem. They did try to help with suggestions that did not work. I contacted mach speed on Feb. 8,9 and Mar. 13,14,15,19,and 20. All I wanted was the mother board to work. I asked for mach speed to give me a Return authorization. They will not respond to my attempts to bring this matter to an end.

I bought an iPOD in Dec 2006 with 2 year extended warranty. I did not use it until Jan 3. Within 3 weeks, it would not shut off and I was told to send it for repair or replacement. I received an email stating it was defective and it would be replaced. But it also said it was an "open box" unit otherwise known as used. It was not used because I opened it with my son so he would not damage it because of the packaging.

I went to the source to return refill ink I bought, and I also wanted to get two jumbo packs that were on sale -- the only two left on the store. The store manager refused to take the product back. When I asked him if I could buy refill ink -- the only two left in the store. He would not sell it. He was very rude, insulting, and disrespectful. I took me thirty minutes to go there, just to be insulted and abuse by their manager.

I was offered a $100.00 rebate on the H.P. computer monitor. It has been four months since receiving e-mail claiming check would take six weeks. Nothing since then. called telephone numbers given to me by Circuit City. I called this number twice daily for FIVE DAYS only to be given the run around.

I purchased a HP Pavilion PC and a 15 inch LCD monitor from CompUSA online, because they promised a total of $250.00 of mail-in rebates. I received $100.00 from HP in January of 2007 but to date I have received only a postcard from CompUSA eRebates. I sent them the completed rebate form and a copy of the receipt printed from my computer as requested. I also sent a copy of the packing list as further supporting data. The postcard from eRebates in Delaware stated that the order # and invoice # that matched the packing list was "invalid".

Delay and denial of rebate. Cumbersome and unnecessarily prohibitive policies. Different excuses every time I try to resolve.

They failed to pay $250 in rebates. Clearly not paying rebates is a regular practice because they are blaming to postal service.

I Purchased an open box Vaio Desktop Computer model VGCRC110G on 11/19/2006 from Circuit City, Denver Colorado. The computer was an open box with all the same warranties and conditions of a new computer. After I purchased it many of the base parts were missing, but I wasn't told about this until after I purchased the item. I did not get the product untill a month after purchasing because they did not have the proper operating system they say needed to be loaded. This advertisement on the computer didn't say an as is product rather an open box product. I was told I would be entitled to a new operating system upgrade with my purchase and had till the end of March to activate the order. When I attempted to activate the order I was told that my system didn't qualify. When I took it back to the store and indicated the free upgrade would not activate, I was told it was not their problem; rather the vender (Sony) was responsible for the software was not honoring upgrade.

I purchased a Fujitsu laptop computer and a service warranty from CompUSA. Unfortunately I found it necessary to take it back to the store to have the CD/DVD drive repaired. The Tech informed me that he could not help me because CompUSA did not sell Fujitsu computers and therefore I couldn’t have purchased a service contract with CompUSA. After a little heated conversation I managed to convince him to look on his computer and of course my computer was in the system.

I bought an Acer laptop for my son for Christmas. They sent me a refurbished one. When I ordered this computer I specifically made sure that it was a new one and not refurbished since Tigerdirect does offer reburfished ones.

I went into Circuit City to buy a HP iPAQ 1560 series. I purchased the product and drove home. When I got home I opened up the factory sealed box and saw that everything was normal. I proceeded to look at the PDA and saw that the screen was internally cracked and did not look right. So, I installed the battery and started to charge it up. I try to turn on the PDA and I can clearly see that the screen was internally cracked. So, I immediately put everything back in the box and proceeded back to Circuit City. I went to customer service, and the woman there told me that the PDA and the box serial numbers did not match.

I purchased a laptop and used a gift certificate toward the purchase and was not given credit for it. I completed the fields as directed in the online order form to redeem the certificate. The amount was not credited on the online order so I called and talked to a cs representative who took my gift certificate information and said I would be credited. When I received the invoice, it did not show the credit so I called back. I was told that I would receive the credit and if there was a problem the representative would call me back. He did not call back so I called back the next day to confirm that it was taken care of and was assured by a third cs representative that I would receive the credit. When I received the credit card statement they had charged my credit card the full amount with no credit for the gift certificate. I have yet to get this resolved.

I bought a barebones AMD Athlon 64 computer from Tiger direct. The price published on their website was based on the 4 rebates totalling over 120 USD. I submitted the rebates as per all procedures and sent the UPC's in mail. As per their website they have recieved everything required for the rebate. They mentioned that normally it takes 8-12 weeks to clear a rebate but it has been over 15 weeks but they have not sent the rebate checks. I have tried to contact them atleast 10 times by email (as the phone number goes to machine) but have not got any response. I am really disappointed and would like to know what can i do to get my rebate checks.

EXCESSIVE REBATE DELAYS I purchased a HP monitor through Tiger Direct in June. My rebate was approved by OnRebates in August. Here it is November, and NO REBATE. Each email to them results in a delay of a week, before a response is received. But, the response is just another delaying tactic. These companies (Tiger Direct and OnRebates) seem to use delaying tactics to defraud. I suspect that they factor interst earnings on delayed rebates and direct profits from denied rebates into their business plans. The public needs to demand consumer fraud investigations into these business practices.

I purchased two items from TigerDirect in early July. One was a barebones computer system which came with $180 worth of rebates (seven in all). The second was an LCD computer monitor, which came with $100 worth of rebates (three in all).

I have not receive the rebates they offered, when I call they gav me the number of a company name OnRebate, which every time I call their system is not working, I believe Tiger Direct is stealing money from their custmers misleading with they rebates that they never honor, to me this a scam, I will never buy from this company any more! I can beieve this companies can get away with stuff like that!

I ordered a Lenovo port replicator for $171. I received a Techtronix Phaser 7300 Color Printer Transfer Unit. (I don't even know what it is.)

I purchased a barebones kit from Tigerdirect.com because it was going to be cheaper than everywhere else I had found. Cheaper because of the $100 worth of rebates. Which I have NOT received and have since been told that only one of the 5 RED envelopes finally made it this week - after 10 weeks!

I purchased a monitor that promised at $99 rebate. I have not received that money yet and it's been almost a year.

I received an email from Customer Service TigerDirect. Com that my documentation for my rebate has been submitted to Onrebate's resubmissions department for further review.I will be contacted with the payment information. The email was dated Aug. 28,2006. I never heard from anybody since then. I tried contacting this company over and over again. Nobody knows what I am talking about. Until finally I was able to get hold of Larry 5898.He was very rude. He told me, my application can be turned down even if I submitted the necessary papers.

Item came with a $50 rebate. The first submission was denied as I failed to attach the serial number bar code. After I resubmitted the rebate with the serial number bar code, the rebate was listed as accepted.

On 9/14/06 I placed an order for an OLM FE115 digital olympus camera, over the phone, to a saleswoman at Circuit City, whose name was Eleanor. She told me I could return it in fifteen days of I didn't like it. Later that day, I went and picked it up at the store. I asked the woman who gave it to me if I could return it? SHe said, yes, in fifteen days. I never had a register receiot, only a pickup print out that I signed. AFter I picked it up and opened the package, we found that the camera was not working properly. The pictures all came out orange.

In December, 2005 I ordered a computer & monitor from Tiger Direct. The equipment came with HP rebates, that I filled out and sent with all the documentation. I had a minor question, so I called TD. In the course of the conversation he sold me an eTrust Internet Security Suite and Desktop Migration program, saying that with the rebates, I would have a full year's use for free.

I purchased E-Trust Internet Security Suite in April 2006 and was told I would be receiving $80 back in rebates from OnRebate.com. One for $20 and one for $60. I sent all required documents in as soon as I received my merchandise---one was denied for insufficient documentation even though I sent in ALL required documentation. I even double checked and triple checked, and yes, everything was sent in.

We purchased a $1800 42" TV from Circuit City. It had just started to rain but the salesman said they could wrap it in plastic, as they do it all the time. So they did and we took it home. They wrapped it so well that we did not see a drop of water on the box when we unwrapped it.

Their time window for returning goods is 21 days. I returned the goods on the 23rd day. They take no circumstances into consideration for waiving the 21 days.(I was recovering from a surgical procedure). I received a store credit but was told by another employee that that was unusual - that after 21 days they take no returns at all: You're simply stuck with the product (in this case a computer cable)

Bought a Hanns-g monitor last month from tiger direct. Having had a previous problem with thier rebate system I should have known better. But a low price after rebate drew me in again like a sucker. Needless to say both rebates were turn down for missing paperwork. I rechecked my scans I made before mailing and every T was crossed and every i was dotted. Copies of the oridginal invoice included. Perfect paperwork was turned down.

I ordered a laptop from TD and signed up to have 4 payments deducted from my credit card. Tiger Direct took ALL the money on the FIRST payment.

I ordered a 19" LCD monitor with a $70 rebate. I sent in the rebate exactly as required but the rebate was denied. Certified letters, phone calls and faxes later, I have two different reasons why the rebate was denied, neither of which are true. I am being ignored by my repeated requests for my rebate.

I bought a computer processor from tiger direct with rebates attached. I did not receive my $40 rebate.

I ordered a desktop computer, a printer and a speaker system from tigerdirect.com for a total of $1600 including $117 S&H. Later on, we found out that if we had ordered these same items separately (shipped to the same address, with same shipping method) we would have been charged $24 LESS for S&H. We also found out that if we ordered the desktop and printer together, and then ordered the speaker system separately, we would have saved over $35 S&H.

In response to an advertisement, I putchased a $90.00 Norton Anti-Virus software protection that came with a $30.00 rebate. I received a printed rebate form from CompUSA and submitted it by fulfilling all of the requirements. I later received a letter from Norton that my rebate was denied because I didn't purchase the product from Best-Buy. I re-read the advertisement and rebate form and there was nothing mentioned about Best-Buy. Note that the rebate form was pre-printed at CompUSA. It seems that I am out $30.00 and I would discourage these rebates.

I placed an order for an Intel E6600 CPU for a computer. At the time of my order the item was listed as "in stock". I entered my credit card information, shipping address, hit submit, and my order was taken. The next day I considered ordering another one. I checked their web page and it was still listed as in stock.

I purchased three Motorola Razr V3 phones on 9/19/05 at $199 each. Each phone had 2 $100 rebates offered after 180 days on service. I submitted the rebates with all information completed and UPC's attached on 3/20/06. I still have not received my rebates as of 8/11/06. The lastest reason given is that they discovered irregularities in the rebate process, and so were reprocessing all rebates. The rebates on one of the phones is being denied altogether because "your wireless carrier has reported that your rate plan was changed to a lower monthly plan or a shorter contract term than originally purchased."

I have purchased approximately 8 pieces of equipment from TD, 4 of which offered rebates. To this date I am yet to recieve a one. Each rebate mailed in was gone over with a fine tooth comb as many others have stated, each one being DENIED for various, completely unplausible reasons. I have come to the conclusion that TigerDirect is ACTIVELY in the business of ripping off it's customers.

On wednesday, August 2, 2006 I purchased a GE air conditioner at the store on 14th street in Manhattan. On Saturday, August 5, I reboxed the air conditioner for return or exchange. I live in Brooklyn so naturally I went to the closest store which was located on Atlantic Avenue in the new mall. I explained that I wasn't satisfied with the product and wanted to exchange it or receive a refund. Yes I did have my receipt.

I bought a hard drive with the promise of a $40 rebate. After completing and submitting all the paperwork, I received a email that indicated my rebate was approved and I would receive payment shortly. I later received an email indicated my check was processed and sent. After several weeks and no check, I made a number of calls to the rebate center (OnRebate.com) and to TigerDirect customer service. No return phone calls, no satisfaction. Was told that I needed to re-submit everything and wait another eight weeks. As I assumed rebate check was sent, I no longer had original paperwork.

This is a letter I have sent to Compusa. My daughter went to one of your stores, store # 471 in Norfolk, Virginia and purchased a power pack. The power pack was not what she needed and she did not have the receipt. She went back to the store and asked for a store credit. No one would give it to her because she had used cash. She was given the number for the store manager and we tried to contact him. We reached his voice mail, but he apparently doesn’t return calls when messages are left on his voice mail. We were given the regional rep and she did return our call, but at time when I was on vacation. She was asked to call back on a certain day when I would return to work and she never called back.

I purchased 2 laptop computers with a $50 rebate on both. When I applied for the rebate I was told only one per customer, so I applied for ONE rebate. I followed the request form and sent in the Barcoads and slip and was told, SORRY, you didn't send in the proper forms. So now I am out $100.

We purchased a HP laptop DV1420 November 6th, 2005 in CompUSA. Sent in all required documentation and paperwork to HP for $50 rebate and to CompUSA for $150 where we bought. Sent another letter early 2006 after no response. Thrid attempt July 2006. Sent last letter to Consumer Affairs in MA where we bought it.

On June 12, I ordered eTrust Internet Security Suite and a NEC DVD writer, a bundle that Tiger Direct advertised at $9.99 after rebate through 6/12. I visited ONREBATE.com, as instructed on the TD web site, and could find only $50 in rebates, when there should have been $90.

Subject: Sale Product Never Available at sale price SKU: 338076 Mfg. Part #: WDXUL2500BBNN Product Desc: Western Digital 250G External Drive Last week this drive was on sale for $59.00 after instant and mail in rebates. It was never available on-line and the local store showed out of stock everywhere. Now that the sale is off it mysteriously reappears in the store. However the new rebates are only valid on-line where it is out of stock.It is available in-store for $188.00. Appears to be a catch-22 and certainly some dishonest advertising. Its always on sale but impossible to actually buy at the sale price.This seems to be standard CompUSA bait and switch.

I have bought from Tiger in the past and have always had good deals, but have had to deal with the hassle of rebates. They always come through sooner or later. However, this last time my rebate did not come through for a digital camera.

I thought I purchased a cellular phone from Tiger Direct. That was not the case. It is CellularNation.

I recently purchased an APC TC1000S notebook bag from Tiger Direct. When I received the order I was astonished to find that while the packing slip showed the correct item, they sent me a no name cheap generic notebook bag instead.

CompUSA refused to pay $200 rebate on purchased Toshiba laptop: On 04/01/2006, I purchased the laptop for 1407.24 with the understanding I will receive $200 rebate back from CompUSA. On 04/10/2006, I sent in the rebate submission by US mail. On 04/14/2006. I contacted CompUSA erebates Customer Service after failing to locate my rebate entry on the web erebate site. The agent told me to allow a few more days.

Two rebates ($50 and $20) mailed on the same day in different envelopes were mysteriously not recieved by Onrebate. I mailed then Nov 11 so they arrived with the Thanksgiving and Pre-Christmas rebates. I find it hard to believe that the US Postal Service could lose two seperate envelopes. I find it easier to believe that they were misplaced in the pre-season swamping at Onrebate. Onrebate has after two requests outrightly refused to honor the rebates even after I offered to show copies of my paperwork. The online rebate tracker is wortless since if the rebate is postmarked close to the 30 day window by the time you see the rebate was not recieved it is too late to resend.(That is, if they would accept a copy.) This $70 is enough of a financial loss that I can no longer justify purchasing from Tiger Direct. CompUSA and Office Depot have better rebate responsibility and customer satisfaction.˜

Purched Motorola Razr V3 with promise of $200 rebate. Filled out the rebate forms and sent out all the documents. Three months later, received a notice that mentioned that my rebate was invalid because the date of submitted bills did not fall within the date range specified. I couldn't belive that. I certainly had enclosed the right bill as required. Anyway, I contacted them by email and was asked to resubmit the document for consideration. I did it and two months later I was told again my rebate request was denied becasue of the same reason. I contacted them several times by phone and email and they insisted their decision and didn't want hear any explanation.

I purchased a RAZR cell phone from their web site promising a $50 mail in rebate. I carefully sent in all the documentation for the rebate. I was contacted that my claim was denied because I did not send in the UPS code from the box. I carefully cut the code of the box and enclosed it and threw the box away since it was now considered trash. I contacted Tiger Direct with this information including my order number from their company. The last reply was that I would have to contact the manufacturer and see if I could get another UPS label.

I purchased 2 Ultra 1024MB, 400mhz sticks of ram from their website on 05/15/06 and paid for the UPS 2nd day delivery. I received the package on 05/17/06, but there was nothing inside except for packing peanuts and my invoice, not even a single stick of ram.

Each and every rebate I've submitted to them over the past few tears was rejected for a fake reason (such as missing Invoice, when they do not provide any Invoices to begin with. After an order is placed, a confirmation e-mail is sent, then shipping incformation email fillows and that's it. An Invoice is never enclosed with the shipment either.) If you submit thei Confirmation e-mail or Shipping enclosure, the rebate will be rejected. Other made-up reasons are also used to reject legitimate claims. After some dozen threatening emails and letters sent to those crooked companies, they normally give up and issue a rebate. Fighting aggressively is the only way to your money.

I purchased a COMPUSA 80 GB USB 2.0 External Harddrive for $84.99 on 11/25/2005. I was to recieve a $35 rebate. I emailed COMPUSA through their rebate center. They had no record of recieving my rebates and because I had mailed the rebate information they could not help me. And at the time of purchase I was not made aware that I could use the online rebate system.

I sent all the required forms and details to Tiger Direct for a $95 rebate. Rebate was denied because they said I sent the wrong UPC Code in. I sent them a copy of the Rebate Form which showed the UPC attached to the form, you could even read the Seral No. of the monitor printed on the UPC Bar, no responce. Called my Credit Co. and asked if they could help. In less than 10 days, I received a letter from the Credit Card Co. telling me that my claim was resolved in my favor. If that had not worked, I was going to take Tiger Direct to Small Claims Court.

Rebates from CompUSA- sent rebate on time. Sent rebate on 3/15/06, deadline was 3/18 for post office cancellation. Wondered if they ever sent customer product or mailing and product was delayed by post office? Nah, never happened. Obviously, post office mishandled, and cancellation date on envelope 4 days after deadline. CompUSA said, Too bad, we are very strict on deadline on cancellation date, we are not responsible for what the post office does. CompUSA=USED CAR LOT SCAMS

My son and myself both purchased a HP Compaq 5000 PC, my son ordered my PC and had it delivered to my address. My rebate was denied because I used my address instead of my son's address even though I sent in all the properly completed forms with required labels and my address was indicated as the receipiant. This company uses a highly sophisticated paper work shuffle to deny paying a rebate. I didn't receive a rebate nor did my son, each of us paid 627.12 for our PC's. ( This company is the ENRON of rebates.)

I wish I'd done more research before buying - very unlikely I'll be a return customer. I bought some merchandise from Tiger Direct, factoring in the available rebates when making my purchasing decision. It arrived in a timely manner and worked fine. The rebate submission process turned out to be quite complicated - you visit the onrebate.com website and enter order info., then print off the document which you fill out, then send it in with your proof of purchase. I probably spent 1/2 hour on each of 2 rebates. (And one was for a lousy seven bucks!)

Purchased a Fuji 19" LED monitor with promise of $120 in rebates. Filled out the Rebate Forms, sent all the stuff in and never received the rebates.

As with many others I submitted a $50 rebate for a Seagate 250GB hard drive via TigerDirect's OnRebate (1-16-2006). To my knowledge I completed all parts of the unusually long and complicated process for submitting a rebate (via the web, with dowloaded forms and okays, and then submitting required original documents by mail). Reason given for rebate being denied was lack of signature. It seems they design the rebate process to be complicated to promote mistakes so rebates can be denied. My shopping will be elsewhere now!!

Failed to receive rebate after order. When CompUSA sent order it was suppose to be shipped as a bundle package. It was shipped separatly so was the billing. According to there promotion both items had to be on the same receipt. I obtained a receipt from CompUSA eventually after numerous calls, sent it with all correctly filled out forms and still have not received rebate. Order received 12/07/05 I have copies of rebate, Internet order, and E-mails from CompUSA.

On 1/09/2006 I submitted a rebate for $50 to TigerDirect via OnRebate.com. I recieved notice on 2/21/2006 that the UPC code was not in the envelope. This is false, the UPC was submitted and included everything that as requested.

I bought a laptop on Jan. 8, 2006 and it had a mail-in rebate of $200 in which i followed the instructions to a T and mailed out my rebate on Jan. 10, 2006. When i call for the status of my rebate they can't find my submission and are telling me they can do NOTHING to get me my rebate. I made copies of everything I mailed to them and they still won't do anything. At first they didn't even have a record of my online purchase and when i tried to dispute this with my credit card company they will not do anything either. I thought if they don't have any record of my purchase then i shouldnt' be charged for it.

One month ago I purchased a digital camera from Circuit City after alot of research into brands. I wen in to purchase a Canon and was talked out of it to buy a Kodak which I was a bit skeptical of, but was told I could return it if not satisfied. The camera had prblems from day one with the batteries charging and not holding a charge, but I was back at our home in Va. where there are no Circuit Cities close by to return merchandise if need be, but returned to Greenville three weeks later to see what was wrong with the camera.

I have purchased a digital camera from the Virginia Beach store. I had the camera for about 14 days and I came back to return the camera and they wanted to charge me a restocking fee, because I opened the camera. I was really mad that fact, I told them that this camera was opened during the same and so was the 2 other ones that I was comparing this one to. I opened all 3 of them and tested to make sure it was working good and make sure that all the items are in the box. They still said that I have to pay them to return the camera. So they told me that if I wanted to upgrade then I would not have to pay the restocking fee.

On 1/25/2006 I submitted a rebate for $70 through TigerDirect.com and thier processing center, OnRebate.com. I recieved notice on 2/24/2006 that the incorrect barcode was sent and the rebate was denied. This is false, the correct rebate was submitted and included everything that was requested.

I purchased a memory stick from TigerDirect that had a rebate of $20. I filled out the paperwork and mailed. I received an email stating my rebate had been accepted. Upon checking the status of my rebate, I learned it had been denied. Attempts to contact both tiger direct via email, and phone went unsuccessful.

Sent in info for rebate. They never sent my money...Wrote e-mail several times...the only reply I received was once and that time they responded by sending me another rebate form. Since then they ignore my letters.

I purchased a Seagate 300Gb Serial ATA HD hard drive on 1-10-06. It had a $35 rebate---( I forgot to sign the rebate form and was forfeited my rebate-but this is not the problem). Tonight, 2-14-06, I was sent an e-mail and was informed that my rebate was void because I did not sign it. I called Tiger Direct to see if there was any recourse. They quickly informed me that it was my loss.

Bought a A-Open 16x dvd burner on 1/28/06. The unit stop reading and writing dvd's and cd's. Computer sees the hardware ut the unit as I stated stop reading and writing. this took place on 2/5/06. I called the store too see what can be done. Providing I had the receipt and original software and cable. The box was thrown away being that the unit was working. I spoke to Alex over the phone. I live 45 minutes from this one and only location in North Carolina. Well Alex stated that I need to call the Manufacturer (A-Open).

This is a tale of dealing with the Service Department from HELL. On Oct.15 2004 I sent off an order with a postal money order for a computer system that I thought was a deal from TigerDirect.com. I called to see if they received my order when I noticed the system had been removed from the site. They said an account in my name was set up but no order yet. I thought that was odd then.

On Dec. 17,2004 I purchased a Wintergreen Monitor for 279.99 with an 80.00 rebate from Wintergreen, the monitor was to cost me $199.99. I called Wintergreen and spoke to a Kathy, Ashley, Kathy, lots of times and each time promised me that my rebate was in the mail They had actuallyn seen the check, they had seen the group of checks it was going out with. Today Jan.23, 2006, I have still not received my rebate.

On October 31, I purchased 2 computers addtional hard drives and ancillary products to be shipped to two addresses: P6734625 $692.89 and P6735073 $520.97. These were charged to my Amex Card and were to be shipped using my FedEx account - GROUND. All of this is clearly detailed in the invoice. The computers arrive FedEx3-day at a charge in excess of $200 (Tiger Direct agreed to reimbuse those charges as it was their mistake). Then we discovered that these systems were not as described - they were just a jumble of parts.