TigerDirect Reviews

At the time I purchased the warranty I was told that it covered any damages including water. I paid a 159.00 for extended warranty and when I called before I took the camera into the store to make sure the camera was covered, I was told that it was covered and if it couldn't be repaired, it would be replaced. And now I am being told that it is not repairable and not covered. So what did you charge me the 159.00 for?

My claim number for repair is ** and if the 1 isn't correct replace the 1 with an I. I would certainly appreciate hearing back from you. If you are not the person I should be contacting please pass this information along or email me with the name and person that I should contact. My camera is still at the store on 75th and Cicero Ave. Thank you.

I called TAP on 10/23/08, explained the problem to them and they told me that they would send out a prepaid DHL box. I received the box, sent the laptop to their approved repair service Image Microsystems in Austin, TX only to have it sent back almost immediately with the statement Physical damage to unit is not covered by Assurant.

I contacted TAP and I was told that my warranty DID NOT COVER the part that needs to be replaced (the hinge) and that this was a cosmetic problem. I argued the fact that being that the computer won't open or close, isn't it NOT FUNCTIONING correctly, isn't it unportable? I basically stated that I felt that their warranty was a scam. I paid for a 2 year laptop warranty plain and simple ~ not everything but the hinges. I spoke to 2 tech supports and 2 supervisors to no avail. They kept on punting me back to HP, where my warranty expired in 5/08. I cannot utilize my laptop in this condition. It is very apparent that I am not the only one with these issues. I am hoping that someone can assist me regarding this matter. Thank you.

A week later, I called again as I never heard back. The guy said he doesn't know what happened and he'll call me back because they're very busy. I called back two days later as I never heard anything. Now I'm told that they did get the o.k. to fix it and they just need my permission (again). I gave them my permission to send it out again. Two weeks later I call to check the status of when I'm getting my laptop back as I use it for work. The guy told me their computer was down and he'd call me back. Of course, I heard nothing. I called them again. Now I'm told that they're still waiting on a box to ship it out and they'll call me when they receive it. Again, I did not hear back.

I went there in person and was told that they're still waiting on a box and it takes 7-10 business days. It had already been 9 days. I took my computer to Circuit City on 9/22/08. It is now 10/24/08. I called today and now they're telling me that my computer was shipped out on the 15th of October yet when I went there in person on the 20th of October, they told me it still hadn't shipped? I'm not sure if they're waiting for my warranty to expire or not but this cannot be a legitimate way to do business. I have never dealt with such an unorganized company that has no idea from one day to the next what's going on. It is very rare to get a hold of anyone on the phone and now I have to go there again to find out if it really was shipped or if they're still waiting on a box.

It was gone for 2 weeks and it came back with the diagnostics checking out okay and the heating/cooling fan being cleaned. But when I went to pick up the machine the mouse pad didn't work. This was not ever a problem, so it came back with a different problem then it went out with. On a side note this also happened with my daughter's laptop - it went out with one issue and came back with 2 more severe issues and her laptop was only 3 months old. So I had to have the laptop sent back out for ANOTHER 2 weeks to have a problem they created get fixed. The machine came back again and within a day or two of having picked it up and using it - I had to return the machine AGAIN because the mouse was not working. Once again it was shipped out for another 2 weeks.

Upon its most recent return I am back to the original problem of the computer turning itself off, but also the new problems of the machine not shutting down or if it shuts down it will intermittently turn itself back on and when the unit goes into sleep mode it does not come out of it as it should. You need to unplug the unit and remove the battery in order to turn it off, as the power light is still on, and then turn the unit back on to start it up. As of now I have spoken with Aaron - the store manager - who previously informed me that if I had further issues that he would have the unit replaced or store credit to a new one. I spoke with him and now he states he needs to make some calls to find out about a replacement unit or store credit toward a new unit because he is not authorized to do this.

This has been nothing short of absurd as I will have to have the unit shipped out again to be fixed for the original problem that has come back from the first time they 'fixed' it but had it come back with a different problem that they created. I will now be without the computer for a total of 2 months or more depending on this next time it will be sent out to be 'fixed'. I fear what problems they will create when it is shipped out again and how much longer I will be without my laptop. I was also told that they would have to assess how cost effective it would be to replace the unit versus fixing it.

As far as I am concerned it is not a fair estimate as my time away from the unit is not considered in this equation as it may be fine for them to continually have the machine to fix a multiple number of times but that is weeks to months without my use of the machine. I use the machine for my small business and many other daily items. This has just been a horrible experience. As I mentioned my daughter had issues with their service department too. She was lucky that they gave store credit to replace the unit as they no longer sold the one she had and she was lucky it was only 3 months old.

However, then I notice - I seem to be logged in. In fact, what has happened is that the site has silently, without forewarning, created an account for me with them. I don't like my demographic info being spread around, so I email their customer support to ask for the account to be deleted. -"We can't delete accounts. We can make it inactive." I log into their site to blank out the addresses and so on. You can't. The only thing you can change yourself is the email address. I reply and make it clear this is utterly unacceptable. I suggest that as a compromise they blank out the name/address/phone fields. - "We can't, you bought something from us in 2006."

Firstly, I didn't. Secondly, even if someone had bought something with them, why on earth would they need to retain that data after two years? Thirdly, why do they think this in the first place? The account was created *yesterday*. I didn't log in - I created a *new account*. So I've replied again and we'll see what happens. Frankly appalling. I wish I'd never looked at their site. Their attitude to customer data privacy is disgusting.

This would not be so bad if they explained this clearly in their Promotional Finance Charge Summary on the front of their bill. They give you a promotional ending date, but I, like most people assumed this meant that this is when my 0% APR ended and my higher APR started. So it was with some surprise that on my current bill there was this new finance charge of aproximately $350 when I owed just over $950.

It took two phone calls with two different representatives to first figure out what the charge was and to then show me just where it was written on the back of the statement in fine print as to the policy. If it is that hard for the representatives to find, then it is likely that most consumers are not aware that this is the policy for this card until they get hit with the large finance charge at the end of their promotion. This is probably why this representative gets so many calls a day on this. and she's just one representative.

I did this, then was told that my $370.00 warranty DID NOT COVER the part that needs to be replaced (the frame around the screen), that as long as the computer functioned, it was not covered. They also suggested that I get the frame fixed or it could damage my screen and that if the screen gets damaged, they WOULD NOT fix the covered part (the screen) until the frame was fixed (out of my own pocket, of course). If the computer won't open or close, isn't it NOT FUNCTIONING correctly? Isn't it unportable? I ask, why did I spend $370.00 for a useless warranty? After perusing this website, I have found that I am not the only one with these issues. I am hoping that someone can help me and the others who have these concerns. Thank you in advance.

This was not even an offer they had when I signed up. I don't think the girl meant to lie to me, but there was obviously a mistake. Now the credit company that handles the Circuit City cards (Chase) says they can only change it if I have written proof of the 36 month deal. The problem is I was told I had that, but when I look through the papers, it does not say anything about any interest free period at all, not even the 12 month one they have given me. I am a recent college grad working at a non-profit and struggling to get by. I can't pay off the card before February and I should not have to because they ultimately either made a mistake or lied to me. Either way they are at fault, not me.

I am out over $2300.00 dollars on parts I didn't receive for this system which I had a buyer for. I am getting complaints from the buyer because of the delivery from me. I will lose over $6000.00 when I lose this sale.

Lost of the value to computer, its not working at all. I am approaching my midterm exams and do not have a notebook to present my projects to the professors.

We paid approx. $7,000.00 for the entire system and we cannot even use it. We have called numerous times and everyone that comes here cannot fix it. They have exchanged the bose system for a new one and now all we have is loud static coming from the sound system since yesterday and cannot watch television. We are tired of calling them and having peope over to fix the problem and no one can.

This is ridiculous and we are fed up. We spent enough money and shouldn't have to be subjected to this or not be able to watch our own television. Sound goes in and out. Television goes on and off by itself. We cannot change channels. Now we only have static

NO TV at home

Windows Vista is the main problem in this computer and spent several hours trying various methods to remedy. Has to pay $75.00 for the aggrivation. Sadly their policy says if it wasnt broke I would have to pay a restocking fee. This is the last time I set foot in that place ever again.

HP is really junk when it is loaded with Windows Vista. When you turn it on there is a battle of Mcfee and Norton software that interferes with the set up and operation of this computer. Device software needs to be updated online if you can achieve getting on the internet. routers, printers cameras, or any other USB plug in is going to read as an error.

I sent the unit off to service for repair but they didn't fix the problem. I sent the unit back and it came back with physical damage. I have documents from the technician claiming the hinges were so loose that it caused the lid to bevel. The bevel was not there in the first place. He was just trying to cover his position by making that assertion. I refused to take the laptop home in that condition, so I sent the unit back for them to fix the resulting damage. The unit came back working properly. A couple of months later the lid starts to bevel.

By this time, CompUSA got bought out by SysteMax and informed existing CompUSA clients to refer their service requests to an 800 number listed on its website. I contact the appropriate department in order to get my unit fixed but they refuse to fix it. They claim its physical damage. I didn't cause the physical damage. I am so frustrated. Thanks in advance for any assistance you may be able to provide me.

Each time someone must be at the house, so have cancelled a vacation trip, given up several other planned activities, plus cannot enjoy use of the television.

No physical damage, but I ended up spending $179 dollars more than I should have. This was on top of the cost of the television and the wall bracket.

business days!!! That's more than two months, not a speedy service as I was originally promised.

At that point I called Samsung's warranty. Samsung came to my home and completely repaired the set in less than one week, much faster than Circuit City.

I was a victim of false advertising from Circuit City, on two counts:

1 - they informed me that their service was quicker and better than that offered by the manufacturer, when in fact they are a lot slower;

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So, I paid for a service that was not as good as promised, and my wife and I spent considerable time trying to get the quick service we were promised.

Not thinking I gave it to him. Once I said it I knew I had messed up because your ss# is tied to the state in which you got it. Now he has the first 3 the last 4 and guess the middle two how easy was this. At this point I told him his verification was over and that I was not completing the order to cancel it I don't need this much trouble to order a $500 computer.

I dont have a computer and they have charged my credit card and now he has all the information he needs if he wanted to mess up my credit. The card# the verification on the back and 7 of the nine numbers of my ss card.

Now I call back and am told that the warranty expired this July after all. I am told that now the original warranty started the day I purchased the comp not added on to it as the other ones I bought. When I asked for a manager I was placed on hold for 45 minutes. Kevin came back and informed me he would have a manager call me back and was sorry the other person who I talked to was wrong and yes even though I had other warranties with COMPUSA that lasted the entire time they were supposed to this one would not! Help this is crazy.

Until I told him my computer would not work at all and was acting like it did the last time and they had to replace the mother board there was no problem. Now it is not covered. I cannot believe I am having trouble with this one I had another TAP plan for my daughter and hers managed to last all 4 years with a 3 year extended plan. My computer is worthless. Will do nothing.

I went ahead and ordered a $214 replacement bulb for my TV because I had just moved and couldn't find my warranty papers. I found the warranty a few months later. When I called I asked if they could send me a replacement bulb and they said no, but I could get a refund.

They gave me specific instructions on what to send them including the receipt for the bulb. I sent it all to them and they declined my request for a refund.

They said they wouldn't send me a replacement bulb and I told them I was trying to get reimbursed and not a replacement bulb. They will only let me leave messages for a supervisor and I can't get anyone to return my phone call.

This has been going on for months.

Once I picked the laptop I wanted, the store employee informed me that I should purchase "Recovery CDs" since they are no longer provided by the manufacturer in the box. I was also told that this was the only way to get the CDs, and in case something happened to the laptop and it needed to be restored to its factory settings then I would be out of luck. I have not purchased a laptop in years, so I believed the store employee and agreed to purchase the recovery CDs for an additional $99.

Once I paid for the laptop and the CDs I was told that it would take about 3 hours to make the CDs. At that point I started questioning the entire transaction because since when and why did the store have to make the CDs? I should have returned the laptop and the CDs which were not made at that point but I was told that every Recovery CD was made for each laptop.

So three hours later I returned to the store to pick up my laptop. Three hours and almost $1100 later I was told that there was an issue with making the CDs and it would take another 2 - 3 hours. At this point I asked if I can just return the CDs which were not ready anyway and I was told no. So three hours later (6 in total that it took them to make the CD) I finally got my laptop and the CDs.

Fast forward 4 months - the laptop stopped working all of a sudden. So I turn to the recovery CDs to my surprise the recovery CDs did not work - the laptop did recognize that there was a CD in the CD drive but it was not able to read it. Since it was Friday night and I couldn't go back to the store I decided to call HP since they manufactured the laptop. When I informed HP customer service employee they were highly surprised that I paid $99 for the recovery CDs since HP offers the CDs for free during a 12 month period after purchasing a new laptop.

So a couple of days later I received recovery CDs from HP at no charge. At this point I decided to call Circuit City customer service and inform them of my ordeal. During my first attempt - as soon as I told them the story they conveniently put me on hold and never picked up again.

At this point - slightly annoyed I called back and asked for the corporate phone number - apparently Circuit City does not have a corporate number or so I was told. So a trip to the store was in order. On a Saturday morning July 12, I received a phone call from a Circuit City customer service representative - she said that she was sorry about what had happened to me and that I should go back to the store where I made the original purchase and I would be able to return the CDs and get a full refund; I just had to speak to the store manager- she also said she would make a note on my account since they had all my information from the time I paid with my credit card. So later on that afternoon I went back to the store and asked to see the store manager.

An assistant store manager tried to assist me but he was of no help so I asked to speak to the store manager - when the store manager came they wanted to see the CDs to make sure that they were not working - which they claimed that they did. So then came the issue of me returning the CDs and getting my money back since the CDs didn't help me at all. They said that was not possible and that there was no note on my account despite what the customer service rep told me earlier that day. So as I was leaving the store I asked the customer service employee for the corporate number and she asked why so I told her the story and she suggested that I speak to the general store manager. After I told him the story he offered to refund $40 because according to him that's what the CDs were worth, and all the other things they installed were suppose to make the laptop work better and thats why the total cost of $99. I did not take the $40 because I felt that whoever worked there and whoever I encountered during the entire process lied to me and made me jump through the hoops for nothing. After this incident I called the customer service again and I was informed that I would never see a full refund of $99 and that I should just take $40 initially offered. So I agreed anything is better then nothing I thought. Well it's August 30, and I still have not received the $40 gift card that was suppose to be mailed out by July 20th and was suppose to take 7 - 10 business days to deliver.

That must have been the worst shopping experience of all time . I don't think its because I'm a female - I think they do this to everyone and I just feel bad for all the parents who are on a tight budget in this economy and are making purchases for their kids right before school starts and there are people who are disgusting enough to take advantage. I did not follow up with HP or Circuit City - at this point i don't want to deal with either one.

I hope that you guys are out there to stop this kind of abuse and basically stealing from people.

Well, after she called we received another called from Frank with TAP, who informed us that the way the TV broke according to the TAP plan, they are excused from responsibility; however, he went on to offer to send us a replacement/refurbished television - which is not a suitable option for us considering we have only had our new 50 televeision for 2 years.

After doing research an viewing all of the more recent complaints, we now know that we too were victims of the COMPUSA TAP scam. At this point we are attempting to conatct the coporate office. Am suggesting that if we are unable to get a satisfactory solution, a CLASS ACTION LAWSUIT should be pursued by all those affected by this frivilous TAP warranty.

I want a refund for the two units I purchased. I am adamant about getting a refund for my 84 year old mother as she is on social security and cannot afford to be ripped off by major retailers. Circuit City has offered no help as they a have a 30 day return policy. Since I bought the units s February I would have had to return them in March. Of course we did not use them until June and them found the units faulty. Circuit City then said it was too late. Please help!

I have already cleaned the water stains as best as I can from the carpet and I've painted the water stains on the ceiling.

I was told I would have to pay a 15% restocking fee. I told them that was not fair the lens didn't work (and I brought in my camera to show them). They came back with a cheaper lens that Cost $229 and said they would wave the 15% and I had to buy that lens because they were out of the other. So it was either pay them $90 because the lens I bought did not work or buy the other lens which was not the one I wanted nor had the same quality. So I just purchased the lens in order to not just be out $90 for nothing.

I asked to speak to a manager or someone in charge but noone would talk to me, the salesperson said no he said you had to pay the 15%. I just feel their policy was unfair, I only returned because it didnt' work, not because I just changed my mind. I just feel this was bad business! Also at the time of orginal purchace a AAA code was used to receive 8% off but they said I couldn't use it on the new lens they made me buy. Which was unfair as well.

on dial-up, we get residential dsl and then noticed that this refurbrished laptop never had the the NETWORK ADAPTOR drivers installed, along with wire network adaptor driver installed. Also on the bottom of the screen there is the non-genuine copy of Windows Vista message that says that the software installed on the system is not genuine.

today is august 27, called gateway technical support, and notified them of the problems who then conference called and transfered me to tigerdirect. i was greated by a customer service rep who i then explained the problem to again. i was then told by here that the warrenty had expired in 30 days on refurbrished product, but because the network card and wireless card drivers were not present and the vista on my machine was not genuine that it was going to be waved off and returned back to tiger direct and i was to then get a replacement. a packing slip and rma is then created, then the nightmare starts.

the Gateway ML6720 CD refurbrished is no longer avaliable through tiger direct, so i can no longer get a replacement. because of the the customer service, then asks if i want something of equal value. i agree. then im ask to (get this) agree to get a chage on my credit card for a 15% restocking fee, because i dont have the origional plain brown box that come with my REFURBRISHED laptop.

this was after waiting about 20-25 minutes for approval from the call center manager. it was then denied because of the original plain brown box package. asking to speak to the manager then took another 10 minutes and i simple broke it down to the call center manager in texas today, (who hung up before giving me his last name, which il get to later) i ask a few question which really sarted to upset this call center manager like.

Why should i pay a restocking fee on defective product? its not resellable. is it my fault [they] dont have the same replacement in stock from a month ago? since when does a factory refurbrished product come with origional packaging besides a plain brown box? does tiger direct sell laptops with software that isnt genuine, and missing drivers? i work in a tech support position for a computer company, i told him i was born at night but not last night. i felt like i was being taken from the biginning.

after not being able to answer any of these question the call center manager then was obviously agitated and said that the reason he needs to charge a restocking fee is because he has to sell the product at half off and an open box product, i then tried to negotiate the situation and said ill pay for the laptop at half off.. find the drivers online, and use a genuine copy of windows vista which i own. he also then refused, and proceded to say he never told me that,

i felt he was so upset and overworked and that i wasnt the average consumer who didnt take his nonsense that, after issuing and rma and packing slip he cancelled the request with ups, voided the rma, and told me to never do business again at tiger direct,i then asked for his last name and superior and got hung up on. all of this before i could get his last name. im positing all my information here online for him (call center manager in texas) or his superior at tiger direct to redeem himself or i keep posting this at other sites and tell everyone of my friends never to deal with tiger direct again. sometimes good deals and low prices comes with terrible and illogical customer service.

ILL BE BACK TOMMOROW NIGHT WITH NAMES, IM GIVING TIGER DIRECT 24 HOURS TO TRY AND REDEEM MY RESPECT AND THIER BUSINESS. NEVER DEAL WITH THESE PEOPLE. PAY THAT EXTRA 5-10% AT ANOTHER RETAILER AND AVOID THESE GUYS AT ALL COSTS. $425.00 after shipping, counterfit windows operationg system, no device drivers for both network cards.

I would like my tv repaired and returned or replaced.

I called the warranty service center and was told this was not true and that they would send me a box to ship it in myself. I did so and they later contacted me claiming that the computer had liquid damage and this was not covered by my warranty. The computer has not had any liquid damage, but I have no way to prove it. I have left messages, but not surprisingly I haven't received any returned phone calls. I will be contacting the BBB and am also considering contacting an attorney.

I am a student. My computer broke at the end of my semester with an entire years worth of work on it. I had to re-write papers, and complete endless hours work.

Today they told me they had no records of my call on 8-13-08 when I spoke with Clifton who had told me the credit would be issued in 10 business days. Now I was told today it would be sent in another 10 business days. John has nothing else he can do other than watch TV. I feel we are getting the run around. Anything you can do to help us expedite this matter would be greatly appreciated. I hope to hear from someone soon and get this matter resolved.

We have had to hire another company to do the work, and we are still out the money that we gave to the original company.

I was really depending on receiving the rebate check to put towards my household expenses!

I paid for a warranty and the exclusions in the warranty states non-operating parts. I consider my problem an operating part, display will not open or close. She (TAP Rep) denied my warranty defect and would not open a repair order. I'll have to pay out of pocket and eat the $150.00 i paid for the warranty.

Whenever I call the "PREMIUM MEMBER PRIORITY CALL LINE" 1-800- ULTIMATE PROTECTION FOR YOUR TECHNOLOGY HARDWARE" I was told that I had only hardware warranty, sometimes I was told that it covered software and hardware but nothing else. Other times techs told me that it covered hardware, software and any software I had added to the computer, plus anything else that with which I needed help. It has been almost 1 1/2 yrs. since I purchased the computer. Short after the year had expired I called and was told that I had no warranty. My address, phone number, computer serial number was not in their system. They do not honor CompUSA's extended service warranties. This happened two or three times. Once I just gave up.

On another of the three calls, I asked to talk to their supervisor. I was acually transferred to someone who spoke English a a first language. She found all of the information after I gave her all the information from my receipt and all other information I could possibly think to give her. She said that, "Yes" indeed I did have the TAP service until May 21, 2009. Somewhere I had lost a year. Hmm. But at least she had me in her system. I repeated asked for reassurance that indeed I was now in the system and would no longer have these problems when I called for assistance. I even asked for it in writing.

Now wish that I would have insisted on that; but she would probably have found some reason she would not be allowed to do that ... didn't have the authority or something similar. A few days ago I purchased a laptop. Called India on two different occasions for help, spoke to two different techs. The last tech I spoke with said that he did see that I had TAP on the desktop until the date of May 21, 2009. If he said that wouldn't you think he had seen it on the computer and that it was in their "system". No such luck!

When I called a day later for help on the desktop, the tech in India (when I finally reached him after going through the menu and repeating information two or three times, then listening to them repeat it back to me, giving me a persons name for every letter of the alphabet I gave them). We went round and round but he said that INDEED, I WASN'T IN THE SYSTEM! They had no record: he looked up the serial number, the Product Number, etc. When I spoke to the woman who told me that I did have TAP, I asked for something, an identifying number, case number, anything that would show the next person I spoke with that I did have TAP! My number started with the letter "C" (perhaps for "contract", only kidding) and was 9 digits long. Nope, I wasn't there.

Oh, I forgot that I asked to speak to the first tech's supervisor. His English was even worse than the first's. Lots of repeating so I could understand him! The upshot of it all is that I still don't have TAP $400+ later. He said he would mail my information to London and someone would call me back. LONDON!! I'm not kidding. I asked when they would call me and he said tomorrow. If he was mailing the information to London, how was this possible?!! My "case" was being "escalated" as well as my blood pressure. I have "progressed" to a "Case Manager" in London, who apparently also works for HP. Wouldn't you think that with all of the information I had given, that HP would honor my TAP, if for no other reason than good public relations. I could even copy my receipt as proof of the purchase. No such offer.

How can a consumer have any guarantee that contracts will be honored. I thought that if a new company took over that all contracts were supposed to be honored. I guess I am just naive! Writing all of this down may be therapeutic, but I am still ******! HP wanted me to buy an extended agreement with them ... by the way I returned my laptop, and will be getting a refund on the agreement I purchased on the laptop. Even if I did participate in a law suit, I would never receive a return of $421.19!

Loss of TAP purchase amount of $421.19. If I have any type of computer problem in the future, I will not be able to get it fixed without having to pay for it, yet another expense. Hours and hours of my time spent on the phone calling techs in India for help and spending the time receiving no help trying to convince them that I have a TAP program. Apparently it is worth zilch!

Onkyo finally called told me to take the unit to USACO Service (702) 777-1100. (As I am 70 y.o., I had to wait for my son to help me take the unit in), and we took the unit to them on 6/11/08, they had it for 2 weeks, and I had the same problem. We had to take the unit back to USACO on 7/2/08, who had it for another 2 weeks. Onkyo told me to have USACO send the unit to dtrdenver.com - 2525 W. 6th Avenue, Denver CO 80204 (800) 373-3539. I had USACO send the unit to dtrdenver, who has now had the unit since 7/18/08.

Each time I call dtrdenver, they tell me that a technician is still looking at the unit. Each time I call Onkyo, I am told that I have to call dtrdenver! I have sent numerous e-mails to both Onkyo and dtrdenver, requesting updates. I NEVER get a response from Onkyo except that a customer service rep. will be contacting me - WHICH HAS NEVER HAPPENED! I have sent numerous e-mails to dtrdenver, including listing all equipment (model/serial #'s, etc.) that the receiver was connected to.

I have a 2 year manufacturer's warranty on this product, and at the rate they are going, I will be OUT OF WARRANTY so that they won't have to replace the unit. PLEASE - PLEASE help me resolve this issue. It seems that by this time, they should have simply sent out a new unit, considering the cost of the evaluation services of both USACO, and dtrdenver.

When we got to the register he then stated that it was 90 days interest free not 12 months as he and the sales person over the phone stated. I spojke with the manager and he said he was sorry but that they where mistaken and it was 90 days. While waiting to pay, sales person was overherd telling a brazilian family in english that the computer they where shopping for came with Windows free and they would not have to pay for it later that it came with free Norton's (not a trial) all of those things where not true.

On Friday, May 12th, 2006 (two months later) the TV lost its picture quality and the screen showed large black spots. We were unable to watch the TV. We called Circuit City's Service Department on Monday, May 15th and were given a call reference no. 5925646, confirmation no. IHR605220412 and DUC no. 5927591. We were instructed to call Appliance Unlimited, Circuit City's Authorized Service Provider to set up a repair appointment. Jim, the technician (410-587-4945) called back a few days later to set up an appointment. We were given ID No. 6106800.

On June 6th, two weeks later, the technician arrived and quickly stated that he needed to order a digital board for the TV. He told us that it could take a short time for the part to come in or up to two weeks. Two weeks pass and we call the service technician. He informs us that the part is on national backorder and that it could take up to another two weeks. We wait another two weeks and call the service tech again. He does not return our calls. We call Appliance Unlimited and talk to the secretary and she acknowledges that the service technician is having a hard time finding the part.

We decide to call LG (the TV manufacturer) and they inform us that they have plenty of digital board parts. We then call Circuit City (Jesse, TV/sales manager at the time) with the hope of having him help resolve this matter. It's now been over two months that the TV is unviewable. After a few more days of no answers, we call LG the TV manufacturer again and they inform us that Circuit City's service provider Appliance Unlimited is UNAUTHORIZED to work on LG TV's. They will not sell Circuit City's service provider the parts. We call Jesse, the TV manager from Circuit City and explain the situation to him and he acts odd when we explain to him that LG stated the service company that was sent to our home is unauthorized to work on the TV. We ask to speak with the store manager. Lauren Palmer/CSA #1 who offers no solution. We contacted Circuit City Corp. and they put us on hold for two hours.

We felt deceived. Is this a scam or a tactic of Circuit City? We again contacted Circuit City Corporation and spoke with Marilyn Pando, and finally were given a contact ID Number 2205897. I never heard from Circuit City again. We contacted the Better Business Bureau. They were working on getting a replacement TV for us and checking into the unauthorized service provider issue. A few weeks later we speak with the store manager again, and she states that they are working on getting authorized service.

On July 14th, after several months of misleading information from Circuit City and their service provider, we returned the TV to the store. We were issued an exchange for our original TV on July 31, 2006 under ticket no. 14150118491 only after the Better Business intervened. However, we did not take the 50"LG exchange TV that was offered to us because of the unresolved service protection plan issue. In addition, by this time, our original model TV was no longer available and the exchange LG model was not similar in dimensions to our original TV. We were told by store manager, Paul R./CSA #2 that we could wait a few weeks to see if any new models arrive while the service issue is being resolved.

February 2007, we still have no TV. I again call Circuit City and speak with new store manager, Tracy S./CSA #3, and return to the store to consider a different brand TV. This brand was a Sony 46" LCD TV (Model No. KDL46XBR2), with similar dimensions as our original TV and was priced at $3,609.99. It was not a 50 Inch Plasma TV. We were however, willing to pay the difference between our $3,299.99 original purchase and this particular exchange TV, but when we arrived, Tracy informed us that we had only been authorized an exchange value of $2,800.00. We never agreed to this amount, especially when the original TV only worked for two months. She also informed us that she still had not been authorized to refund our service agreement fee, and stated that the corporate office should not be selling those service contracts when they know that we're not certified. We did not take the exchange TV. I called Circuit City Corp. and spoke with Amos F., and waited on the phone for over two hours, and was finally told that there was nothing he could do for me.

On February 16th, 2007 we contacted the Maryland Attorney General's Office of Consumer Affairs to help resolve the issue. As of March 3rd, the office had not heard from Circuit City or had returned their calls. On April, 9th, 2007 John R., Circuit City's new TV Manager calls to say that he has a different lower-end 46" Sony LCD model priced at $2,249.99 and asked if we were interested. Since Circuit City had still not addressed the service protection plan issue, and the quality and value of their TV offer was continuing to go down, we informed him that we were not interested. We also told him that we sent our complaint to the Maryland Attorney General's Office and were taking steps to file in Small Claims Court. A week or two later, other TV salesmen from Circuit City called to say that 46" TV we ordered was in. We informed him that we did not order a TV.

After a year of explaining our case over and over again to different store managers, TV sales managers, customer service reps, making numerous telephone calls to the corporate office, typing emails, and sending many letters without resolve, we feel victimized. The Circuit City Advantage Protection Plan states that it provides you with the best product coverage and customer service available. Relax with a peace of mind only seems like an Advantage to Circuit City. I have spoken with hundreds of people on the internet that seem to be going through the same problems with Circuit City. The consumer should be made aware of this.

We would like to add that Circuit City is misleading the average consumer, with the intent to deceive. This is an unfair and deceptive business practice. They sell a service contract knowing that they can send anyone (an unauthorized service tech) to your home and say that they attempted to fix it, or actually fix it and make matters worse, and then after weeks and months of the consumer trying to get this resolved, they begrudgingly offer you an exchange that is similar--a new item with far less value or even worse, a TV that someone else returned, and then offer you nothing for the service contract fee.

Circuit City sold us a fraudulent protection plan. It is unacceptable that they are now only offering ($2,659.96)? exchange value for a $3,299.95 TV that only worked two months. As a customer, we have done everything possible to resolve this issue in a patient, timely manner. Circuit City's customer service policy prolonged this situation by not being honest and forthright from the start.

In the interest of consumerism, we now expect Circuit City to refund the full amount of our original TV purchase, in addition to the service protection plan refund. If this cannot be resolved we will have no choice but to file in small claims court for the total amount of the TV, the protection, plan, the custom mount, installation and repairs. We have filed our case in small claims and awaiting our case. Circuit City how decided to contest the case by spending our money on an attorney to represent Circuit City, instead of deal with the customer. and no one can figure out why they are in the shape they are now.

I called the Bank America who issued the gift card on behalf of Georgia State Govt. They told me that it cannot be re issued and it was the shop which had to do something. Now I am in a situation I lost my $89.99 . I want to say that I was not responsible at all for that incident. I do believe that the shop is responsible to refund that $90.00.Your attention is needed please. Thanks

6) July 22, checked status of my order, still unable to bring up website, used a different browser and got it. Wondering if they used a cookie to block my access. Website said my order was on hold pending customer response. Called Tiger to ask about order, they put me on hold for about 15-20min., and eventually disconnected me. Wondering how I was supposed to give them a response if I was being blocked from the info on their website that asked me to respond. 7) July 23, called Tiger, at 8:30PM PST. Said HD was on back order and no date for order to be filled. Said 28 HD's on backorder, even though website said in stock. 8) July 26th, I called TD 3:05pm PT under an assumed name preparing to order and they said it WAS in stock.

9) July 29th 1:15pm, got call from TD from 305- 415-2200, said order needed to be verified and it would be then be ready to ship. I was transferred but in case I disconnected it was 888 990 8800. I talked to a man who made me wait about 10 minutes and he said it would be shipped today and I would receive it in 3-5 business days. Seagate HD. 10) August 4th received email from Patricia Altine telling me of a "Replacement" gift card. Will wait until August 5th to see if I got TD hard drive. 11) August 5th, talked Adrian in Verifications, he said order never sent. He also said he'd never seen a gift certificate charge. Wanted to know who told me they'd sent it. I replied I didn't know, probably somebody in Verifications. He told me they'd have a manager call me. 4:28pm.

12) Emailed Patricia Altine about TD problem and am awaiting response. 13) Aug 5th, 9:30pm PT. Talked to Rachael Pearson. After hr of waiting she told me my original order was cancelled. She didn't know why. She told me she would speak to her supervisor and asked me to email her and ask for her extension tomorrow at 5:30pm PT. Find out status. She said she would do it first thing. 14) Aug 6th, called TD and left msg for Rachael to call or email me. 15) Aug 6th, Called TD at 9:00pm and spoke to Jaime ext. 5417 and he told me to call a supervisor tomorrow morning.

16) Aug 7th, Emailed the Washington State Attorney General's ( AG's) office and the BBB. Filed complaints. 17) Aug 7th, Emailed Customer service help and explained problems. 18) Aug 7th Talked to Steve, 5841, he said the order was confused with another order. He told me it would be sent today and I would receive it tomorrow or Monday. New order no is P0038803. 19) Aug 7th, called TD and talked to Marcia. She told me that the order was "Hold for quote" which evidently means it was going to be looked at by someone else. It will be shipped by next day air. On Aug 8th.

20) August 8th, Called TD 9:38am Bernard said order is "missing doesn't" come up on screen. Then I was transferred to Steve, he said it would ship today and arrive on Monday. No record of order in system. I checked online and the order is missing. 21) Aug 8th, 2:54pm PT. Steve called me. 305- Said Order had shipped and gave me tracking no. Said I would have it by UPS on Monday. He asked me about BBB letter and I said I'd widthdraw it as soon as I got the drive. I wonder if BBB letter caused the missing order number to be found. I wonder also if they would have just lost my order in the system again if I hadn't complained. Both New and Old order numbers are missing from website. He said my original gift card no. had been given to someone else. Problem was corrected. Wonder why it took them three weeks to fix it. My THIRD ORDER NUMBER is now P0041674

22) Aug 8th, went on to UPS website 5:24pm. UPS did NOT have it in their system yet. "UPS could not locate the shipment details for your request. Please verify your information and try again later. 23) Aug 8th, found ups shipping info. I will get it Monday. 24) Aug 8th, Steve called me asked me to stop complaint from BBB and AG's office. I said I would stop it as soon as I received my drive. 25) Aug 11th, received drive. Called AG's office to stop complaint. Emailed BBB to stop complaint. Filed drive with data stored on disks. Everything fine.

26) Aug 12th. Drive stopped working. Error msg said "Bad Partition Table" I've tried all sorts of things to get it working again. Nothing works. I think that TD sent me a bad drive. I will order new USB2 to IDE ext cord to see if it is a cord problem. Also registered new product with Seagate. 27) Aug 12th, ordered USB2 to IDE from Ebay. If problem still persists I will get a replacement drive from Seagate and STAY AWAY FROM TIGERDIRECT FOREVER! I am unable to use any information on my USB drive until this is settled. Unable to play games, unable to use necessary software and unable to have friends over who use that software.

This 2 month I have apent $1000.00 at [their] store and will NEVER shope there again!

i gave my laptop on July 18th. they call me back after 2 weeks and said it's fix and i can pick up from the store. i was happy finally i am getting my laptop back cause every thing my work is done on my laptop. so i went in to store to pick up my laptop. because i know the issue i had it before so i told thme to check it and turn it on front me so i check that it's working. but guess what it doesn't work. the fire dog ppl try many times. WOW!!!!!

so i ask them what happens now and i can get new laptop since you guys can't fix it. he said they have to send it there department to fix it again. i was angry when i heared that but i guess it's ok i can't do anything anyways. so about week i called bloomingdale store to ask what's status on my laptop they transfer to fire dog department, and they said they don't know so they have to call and findout and they going to call me back next day. next day no call from them. so around 5 pm i called again same answer they don't know so they are going to call me back.

same again today i called again same answer so i kinda got angry and asked for new laptop insted of my old laptop, but they beiong nice to me and they hang up on me. so i am going to call there corporate tomorow to get some answer from them . but still it's been 22 days and they are still fixing my laptop and no answer for me about my laptop.

First of all the customer rep. was impatient and rude, second he was asking me to basically fix it myself. Finally he just told me to back up my files and reboot it, i did so. When I turned it back on it had erased all of they tyhings the company had provided me with as well, even the most basic of programs like microsoft word. Then a couple of days later it started dumping the hard drive again so I had to call back. He said he'd semd me lables to return computer. I received them and since I was moving to Rhode Island I decided to wait until i got here to return it. Once I got to Rhode Island and got settled in I called to give them my new address (which they got wrong)and sent me another set of lables.

I used them return it and they called and told me that they received it and informed me that the computer I wanted was out of stock. I asked her to send me another Gateway as close to the one that I had as possible. She then charged me 100 dollars for another warrany which did not impress me at all. And sent me some computer called an ACER! Which I have never heard of and did not want. So I called them AGAIN! this time I just told her i wanted a refund, she said she would send me more return lables via email. whuich I never TO THIS DAY received. So I used the old return lables from the first computer to send it back.

about 7 days later a get a phone call From a woman who says her name is Kathy and they received my computer but needed the password, I gave it to her. A few days after that my father calls me and has a rep. from tigerdirect on the phone that says the never received the computer and until they do they were not going to refund our money. This went back and forth for about a week, they would not let me talk to a supervisor. By this time I had all ready tried tracking the package through UPS, and the tracking number with my fathers name was sent to florida but that package only wieghed one pound. UPS told me that to put a trace on the package I'd have to call the company that gave me the lables and they would have to trace it. so i called tiger back AGAIN!

Talked to a supervisor FINALLY and They stated that they would not trace the package because the tracking number was not theres!! and that there was nothing they could do because it never reached them and to call UPS! Seriously! I goggled the number of the woman who called and asked me for my password got her full name and address and tried to give it to tiger... they didn't want it or care about it at all. I filed a police report with all this information and I've heard nothing back from the police, UPS or TIGERDIRECT.COM. So i'm out a christams present and my father is out almost 700 dollars! I mean isn't that package insured with they're return lable? And how can you tell me it's not your return lable when It is the one you sent me with all my informtion on it? which this woman who stole it obviously has since she CALLED ME!

The TV was not hooked up for several days because I had to run cable to the wall that we were going to mount the TV. Once TV was mounted and hooked up, we were not getting the picture that we had anticipated because we had digital cable, but not HD cable, so we got the new box from Armstrong cable on 5/15/2008. My son noticed a black line on the right side of the TV, which I had not noticed. If you looked closely, you could see that it was a row of dead pixels.

On 6/30/2008, I went online to the Circuit City website to see what I needed to do to have someone look at the TV. The site directed me to a page which gave me the Sony customer service number. There was nothing telling me to take the unit to the store within 30 days for an unconditional refund or exchange. After a 45 minute troubleshooting discussion with a Sony customer service representative that same day, he said that I qualified for an in home service call, and gave me the names of 2 local authorized service companies. Note that this conversation is 30 days after the initial transaction. It can be documented by calling Sony customer service using the reference number E37498501.

After talking to Sony, I thought that I should consider purchasing the Circuit City extended warranty. I went back on to the website, and searched for any way to purchase the warranty after the initial transaction since most retailers offer that option. I could find nothing. I had my son call Doc's Radio and TV repair (one of the 2 authorized repair service companies) since I was working. The lady who answered the phone said that based on his description, she was relatively sure that the problem was related to the cable box as they had received several calls recently that turned out to be the Armstrong cable box. She recommended that we call Armstrong to check out the box, and if it still was a problem, to call back.

My son called Armstrong and made an appointment for a service technician to come to the house. The technician came out and told him that it was not the cable, it was a scratch on the back of the screen. The black mark got larger. Instead of a couple of rows of pixels, it has become 5 or 6 rows, making the mark about long and wide. Mike (my son) called Doc's back and they agreed to come out to the house. This was after the same lady expressed doubt that the problem was anything other than the cable. When the technician came out, he determined that the problem was a scratch on the outside of the screen (because when he rubbed his nail across it, you could feel it) and told my son that we need to be careful when handling these.

They are very fragile and you can't be rough with them. He basically implied that we had damaged the TV. This is absolutely untrue. I was involved in the entire process of unpacking and mounting the TV to the wall, and we were extremely careful when handling the set. In fact the TV remained on the base that it came with while we mounted the wall brackets because I didn't want to lay the TV down on the floor so there was no chance of damaging the screen. I called Doc's from work when my son told me what was said. I was unhappy with the implication that the problem was our fault. The same lady told me that there was no implication that we had damaged the set, but that Sony generally doesn't warranty anything on the outside of the screen no matter what the cause. If they didn't authorize repair, the cost of repair to me would be between $2,000, and $3,000.

I got a call back from Doc's after they talked to Sony, and as I anticipated, they denied authorization for repair. Unfortunately, I didn't write down the dates on all of these calls and appointments, but if we need the dates, I can get phone records, and I am sure Doc's has the documentation for the service call. I called the Boardman Circuit City (where I picked up the TV) and asked to speak to the manager. The girl asked me what the problem was, so I went through the whole story, and she told me that it was too bad that I hadn't brought the TV back within 30 days because they would have taken it back without question. She also told me that I had 30 days after the transaction to decide to purchase the extended warranty. Since I hadn't done either and it was 42 days after the purchase when I called, it was basically up to me to work through Sony. I never got to speak to the manager as I originally requested.

To give you some background on me--I am currently a general store manager for a major retailer, and I have been a retail manager for 27 years. I have been dealing with customer returns/repairs and complaints for as many years. That is part of the business. I know how difficult customers can be at times, and because of that, I try to go through the manufacturer for repair issues rather than dump on the retailer. In fact, in all of my years, this is the first time I have ever complained about any retailer. When a customer calls and asks for me specifically, they speak to me, not someone trying to screen calls.

I made this purchase in good faith. I generally do not purchase extended warranties on merchandise, since most manufacturer warranties are sufficient to get you through the initial few months of use when any manufacturer defects usually become evident. I do not recall having seen an option to purchase the extended warranty when I made the online purchase, nor do I recall the person at the store when I picked the TV up asking about the warranty, but I am not 100% certain of either.

What I am 100% sure of is that there was nothing that we did to damage this TV. In spite of what the technician from Doc's repair says, this is not scratched. It is cracked. The crack goes through the screen. It is so miniscule that you can barely see it. If there were any impact, or if it were lay down on something, there would be additional evidence, like scratches, like an indentation, etc. There is no way that a consumer could have caused this damage. This is obviously a manufacturing defect. I am so sure of myself, and so upset about the runaround that I have had, that I have filed complaints with the Ohio Attorney General's office naming Circuit City, Doc's repair and Sony in this matter.

When I bought this TV, I spent a considerable amount of money. I would have thought that Circuit City would welcome my business and want me to be a repeat customer. Instead, I have had nothing but problems. No one wants to take responsibility for this product. It seems that Sony should be responsible for their product, but their warranty is so ambiguous that they can basically pick and choose what they want to cover. I feel that Circuit City has not taken responsibility because they did not make my options known to me with regard to the return policy, and the 30 day policy on extended warranty purchase.

In fact, my call to Sony fell on the 30th day after the transaction, so had I known that I could have brought the TV back without any questions I could have done that, but the warranty on this TV (because it is a large TV) is for in home service. I did not even consider bringing it to the store, because I thought the set could be repaired in home and I didn't want to risk damaging the TV transporting it.

The bottom line is that I now have a TV that is just over 60 days old that has a defect that I did not cause. If it was damaged initially on the outside, it was during packing and/or shipping. The defect/damage has become more evident as time passes, possibly due to expansion/ contraction, but it continues to worsen. I acted within 30 days of the purchase, and followed what the prescribed steps were according to the Circuit City website by calling the manufacturer. After being given the runaround over the phone by the authorized repair company (which took over a week because we had to have the cable company come out, etc.) the technician gave a very biased assessment of the defect which ultimately gave Sony a reason to deny repair.

have had two personal from FIREDOG to complete sevice. still incomplete. Ask for a full refund.

Cancelled personal plans to be home for no show installer, house in disarry as moved furniture, etc. for installers for what wil be two weeks. Worst of all, am paying for merchandise that do not have pleasure of using.

I couldn't meet a deadline that was contingent on getting the laptop and ordering it again cost me time and money.

On July 10, 2008, I called again. This time I reached John and he could not locate my contracts and asked me to fax my receipt again. He provided me with Incident # . Due to my persistence, I reached Erin and she located my contracts. I provided her with cities close to me to locate a local service provider. It was early so she asked to me call back because none of the repair companies she called answered. I called back at 11:20 and reached Chelse. She could not reach any of the service providers. She said that she could not call the companies all day because she was busy and gave me two numbers to call.

Now I am already disgusted with the lack of administrative support and customer service. To tell me that I need to call the companies and ask if they service my particular television and then call TAP back for authorization is inexcusably ridiculous. I paid $835.98 ($399.99 x 2 x 0.045 (tax)) for these warranties and as the customer my only responsibility is to call TAP with the problem and TAP provides a real solution a service provider that can fix my television.

I am requesting a FULL REFUND of my $835.98 for the following reasons: 1. My contracts were not on file due to CompUSA's poor operations. 2. Ive been trying to get service for over a year. The TAP warranty has no value. I have a $1,800 HD TV with a fan that is louder than the volume; therefore, the TV is not functional.

Loss of use of a $3,700 laptop computer

With all the accessories I bought I bought an infrasensor for $337.37. It was very easy for me to change channels. Now I have to walk back and fourth to the bedroom where all my controls are. It is a big inconvenience going back & fourth to switch channels when before I did it at the touch of a button. Can you help me? 3mos is to long. Thanks

I told the call center about the issues I had with my speakers not pruducing any sound, and about some cosmetics(cracks, brokn parts) and they advised me that they would not fix all the issues only the ones that they would approve. I told them that my Compusa warranty covered everything without exceptions. She told me that when they bought the warranties from Compusa those rights were lost due to the fact that Compusa was no longer in bussiness.

I sent my computer to get fix at Image Microsystems, the third party encharge of the repairs, and they fixed my computer. But they replaced my hard drive and replaced my operating system. I lost all the information on the old hard drive and the new operating system is giving me problems. I called Image Microsystems to query about why they replaced my hard drive when the problem was in the audio jack. The costumer service rep told me that the old hard drive was defective. I told her that I never had any issues with it. She said it was done as a cortesy because it was going to break anyway later on. I offered to buy the old one so I can get all my information back. She said it would cost me $49 to buy my old hard drive.

The TAP service people who are supposed to handle my warranty could not find my information when I first called about my computer overheating and I was told to fax in some information so they could find my contract. I did and they eventually were able to come up with my contract. So they sent me a box to mail out my laptop, which I did.

The tech I sent it to determined there was liquid damage to my mother board which is not covered by my warranty. There was never any liquid spilled on or near the computer and the liquid damage problem was caused by the computer overheating. They are basically telling me there's nothing they can do and mailing me the 20 lb. piece of plastic garbage that used to be the computer which contained all my family picutres and movies, all my business information, music, and games. I am out over 2500 including the computer and warranty which was deemed worthless.

On Monday, I called and asked about the above, and was told not to worry, that the tv had shipped. On Tuesday, after speaking with UPS and learning nothing had been shipped, I pressed TD and learned that they didn't know where the package was and that a shipping trace had been started.

On Wednesday I called UPS, and they told me that they had not been contacted by Tiger Direct. At 10:35 I called and spoke with LaShonda, who had her manager, Angel contact UPS. He informed her that UPS had started tracking it, that UPS was having trouble with the shipping bar code, and that it WAS already in UPS's hands, and that I would receive it Tuesday or Friday.

On Thursday, the first package of cables arrived, but no TV. I first called UPS and spoke with a Supervisor and received the same news: they didn't have the package, and no communication had occurred between UPS and the Tiger Direct. I called back TD and asked to speak with Angel. He was away, so I spoke to his counterpart/manager, Mark (Badge #8938?). I asked him where the package was, and he told me a shipping trace had been started, which would take 8 days. When I pushed him to confirm whether that Shipping trace was with UPS or internal, he confessed internal. When I pushed him if there had been any communication with UPS, pointing out that I'd spoken with a supervisor at UPS, he admitted that no communication had occurred. When I pointed out that their term shipping trace was somewhat duplicitous as the product had not even been shipped, that it was in fact a trace of their inventory/warehouse as to the location of my in-stock TV that I had already paid for - INCLUDING handling, Mark said I had no choice - I had to wait at least 8 days. When I asked to speak with a supervisor, he declined my request.

Their use of the term rebate is very misleading. They have a short time allowance to file the paperwork. Instead of posting $20 rebate, it should say $20 rebate only for 30 days. Customers buy in good faith. Too bad the company doesn't deliver the same!

Well, my service was installed on March 19 and still no rebate. The rebate center (Parago) claims to have no record of my rebate, Verizon customer service claims to have no knowledge of this rebate (even though I have a printed flyer outlining the terms), and the Verizon rep says he has given my information to his supervisor - whoever that is. I have called and e-mailed and done all I know to do at this point - by the way, on the flyer offering the rebate, it indicates that the bundle is for one year of service and that I will be charged an early termination fee. I suspect that they will charge me if I cancel my service and feel that I would have no recourse. I feel that I was offered the rebate as an enticement to sign up for one year of service from Verizon and that they expect me to give up on getting it.

I expected to get a $250 rebate for signing up for service -- now I am paying approx. $130 per month for the bundle service. On principle, I would cancel the service and switch to a different provider except that according to the offer, an annual contract is required. It seems that I have to hold up my end of the deal and they do not.

Like any normal shopper, I don't save ads. When I questioned why another employee offered to re-key the no interest/no payment promo in and claimed to do so twice, the y said he only keyed in a no interest promo. When I asked why I would have somebody re-key a promo that was on my account already, I was told to have a nice day. They claim no such promotions were offered, which is nonsense. I know how to read and never would've purchased two TVs while having to make monthly payments on them. In hindsight, I wish I kept the ads, or just bought from a local brick & mortar store.

Well, obviously I have a $95 monthly minimum payment now that should not be, and Circuit City doesn't seem to care one iota.

Each month new letter and further behind and all times completely ignoring the the stores rekeys ( 5 attempts). Finally got to chase supervisor, involved and she said all they neeeded to do was have store send thru corp credit. chase ignored that effort also. chase locked out store mgr and now me. The store mgr (nick) givesme a bad number in richmond va of district mgr and bad phone as only help now. He does not exist at number or in corp directory. what do i do. chase wont work with me Circuit city store says it is chase.

credit report - has closed account listedby chase bank who refuses to work with me, store will not help. I applyed to local bank and denided denided refinancing to get away from chase, because of closed or charge off account.

I'm uinemployed and tht's the amchine I use to contact job-boards.

I then went back to Circuit City, like a fool, and purchased a new TV believing that I would eventually receive some form of rebate. I paid $1272.72 which included a delivery charge of $59.00. Circuit City would not pick-up the old TV for inspection. This TV was set-up, but it had limited sound (very Weak) .Circuit City told me it was because of the model, which was ridiculous. They then replaced this TV with a Sony model and charged me $99.00 to pick-up the newly purchsesd TV. It was amazing that the Tv worked great, The sound was perfect , but it has been a costly experience. I know that the replaced Samsung was not functioning properly. So I paid a high price for a company that doesn't care about its cutomers. I would think that Samsung would not want this kind of publicity when someone asks me about their product and service. As far as Circuit City is concerned, I don't think they care what a customer thinks.

I have a disabled TV that has not been looked at, and I have paid a high price in dealin with Circuit City. They offered me a $10.00 rebate which is nothing more that an insult.

6/9/08 called spoke to Maribel and she couldn't find my contract number so I was put on hold whilst she checked with the data processing team. Data processing found the fax, but it will take 2-3 business days for the information to be entered into the system. 6/11/08 called they couldn't find my contract, Carlos called the data processing team and he told me it takes the data processing team 2-3 business days to enter in the data was issued another incident number and to call back at the end of the week. 6/13/08 called spoke to Jerry referencing the new incident number and he told me to call back tomorrow (Saturday). I decided to call the data processing department spoke to Kim and she told me to call back on Monday for service.

My laptop broke while I was working on a contract job and luckily I had my desktop computer, though it's slower, that I could work on. If I didn't have my desktop this would have cost me a $7000 job.

I called up Circuit city and opened as case# with them on 6/8/08. They asked me to call them back on 6/9/08 and talk to their escalation manager. When I called up their escalation manager, she said I have to talk to manufacturer and they cannot help me. They got me connected to Sony and Sony opened a case# on 6/9/08 and told me I should ask Circuitcity to contact Sony and get the issue resolved. With my lot of insistance Sony business relationship got Circuitcity person called Shiana with me on phone. I had long chat with her finally she told Sony that Circuit asked me to go to their store and get the correct product. Circuitcity also told me to go to the store and get the product replaced.

When I reached Circuitcity store they said they dont have any such information then again I called up Circuitcity helpline and that time their representative again told me I dont have any option to get the correct product replaced and they would not also talk to Sony. I called up Sony again and they advised me to contact BBB for help. Now the situation is I have suffered such traumatic experience during these 3 days that I have left with no choice and seems everybody is enjoying my helpless situation. So as last resort I am trying to get help from BBB with the hope that a just and right resolution can be provided to my nightmarish experience.

I had to suffer mentally/economically for this issue.

On May 17th, 2008 the computer crashed AGAIN and I called to report this. They couldn't be more indifferent. After a week the box hadn't arrived and I called again. Then I went on vacation and figured the box would be here waiting for me upon my return a WEEK later. It wasn't. So now on June 4th the box arrived and I'm shipping it out to get my SECOND hard drive in three months.

When I called the corporate offices to complain I got the runaround and was sent by the operator to what I call a limbo phone.. ie a phone that they send troublesome customers that doesn't even have anyone on the other end of it, and not even a voice mail. I will NEVER shop at Circuit City again after this.

we are sending in to cancel both warrantys but will be totally surprised if we get anything back from this new company. We think it's a disgrace that these warrantie's were sold by the old compusa but will be half honored by the new compusa.

it looks like we could be out of 350.00 that the warranty's cost us.

It was sent to Strategic Solutions for repair and between May 5th & May 9th, Circuit City was given a quote for the cost of repair & they responded by telling Strategic Solutions to send wherever they send them after they are deemed unrepairable which is in Texas. I mailed my computer off on May 5th and by May 28th I still had not heard from them so I called & I was told that it was unrepairable and I could either take a refurbished compaq presario or Circuity City gift card for $479, ok that is all fine and good but the problem that I have is no one contacted me to tell what was going on. On May 12th, from the tracking information, it shows that my computer was mailed to Texas and on May 15th I was sent an email with this information telling me what was going on, well the problem with that is they still had my computer so how was I supposed to check email or how would I know that what I needed to do to check on my computer. The cover was cracked in the same manner and same spot before and the case was replaced and mailed back to me in about 2 weeks, so why would I think anything any different this time.

I have spoken with several people at the 800 # and everyone keeps apologizing & stating they don't know why I didn't get a call but either take the compaq or $479 and basically thats it. My problem is that I purchased the warranty with them it was not their property to decide what to do with it, they keep telling me that Strategic Solutions said it was unrepairable, but I spoke with Jackie at Strategic Solutions and she told me that they were given a quote for repair and Circuit City did not want to pay that.

I am being treated like they are doing me a favor but I paid for the accidental damage just for this reason so if something happened, since it is a portable electronic item, I would be able to get it repaired. By accepting the refurbished Compaq presario or the $479 my warranty would be no good and I would have a 90 day manufacturer warranty, Also the additional cord that I was told to send in with the computer, per Circuit City it doesn't state that I sent it in, so I should contact Strategic solutions and I did and the tech that worked on it stated it did come with two cords and thats what he notated, but what grounds do I have to stand on b/c it was sent with the computer to Texas, so no one wants to take responsibility for it.

I no longer have a computer and I am being offered a product that I don't want. Compaq was purchased by HP but the product is of lower quality, I have had a compaq before and I did not like it at all, it is not of the same quality and standards as HP, I prefer Hp products. By accepting the gift card I will still have to do business with them and why would I want to do that b/c I would want warranty but look what it got be this time. They win all the way around in order to get a computer like the one I had I would have to still add at least another 2-3 hundred dollars, still increasing their revenue.

In browsing the internet, I came across this site and decided I would go ahead and post a complaint here. I hope that an attorney does review this and the several other complaints on this site. It sure seems to me that there are enough people that are being screwed by TAP and Comp USA to warrant a class action suit. For those others out there who are in a similar bind, Assurant Solutions administers the TAP program for COMP USA.

Not having a computer, my son's grades dropped for the 3rd quarter to barely passing his classes.

Not to be put on hold with Tigerdirect. I eventually did speak with a person, how told me the billing department was not available by phone at the time of my call, (Iraq is eight hours ahead of EST). I asked to speak with supervisor as it was very difficult to call. After being put on hold, I did speak with a supervisorwho told me he woud email the credit card verification people and explain to them I could not call as they required and handle the matter via email. 2 days later I got another email from noreply asking me to call to verify information. There was no response to the other email request. I eventually managed to get to a phone and again called. I spoke with someone in the credit verification department who verified my home address. The same home address that was on the order placed. The same address on my CC billing.

I went to the website and tracked my order, and verified that my address was correctly listed there. She thanked me for my time, and said the order would be completed. 2 days later, I recieved another email asking me to call again. At this point it should be known that the amount for the purchase has long cleared my bank account showing tigerdirect in the online banking statement. So, they had my money, and were still holding the shipment.

I called again and spoke to a customer service rep who verified that it showed in there records that I had indeed called, and verified information,and he didn't understand why I was sent another email. As of the first of June, they were still holding the order placed on 22MAY, even though they had recieved payment on 23MAY.

The damages by this would described as emotional, as my girlfriend has not recieved her birthday gift, stress because I am in a warzone, worrying about things back home, the difficulty of getting to the phone and using limited resources to call tigerdirect as opposed to using that time to talk to family/loved ones, and the price of the order, as I have still yet to recieve the order items.

She brought it to me and I hooked her hard drive up to a caddy and saw that there was a recovery partition on it. 1st I backed up all her pic's and documents. 2nd I hit F11 and start the recovery process. In about a 2 hour's after I install servicepack 3 her laptop was back up and working just fine. I tell everybody I know not to go to circuit city to buy or repair anything.

They are wanting me to pay for the returned shipment of the wrong inks they sent. They offered a $20 Circuit City card to apologize. $20 won't even pay for two ink cartridges.

I also was to get two $50 rebates to send in which did not come with the order. Oh, and the return confirmations have me returning one of the inks that was correct and not the one that was wrong. I've made several phone calls and they are quick to get back to you but just Don't listen.

I am out of a notebook. What a waste of $500! I purchased most of my office equipment from them, but I will NEVER go back to Tiger Direct.

Sure enough, they tell me my address doesn't match what's on my account, and they had to end up calling Discover to verify, with me on the line as a 3rd party to verify more information (i.e. security questions). After verification succeeds, TigerDirect customer service tells me that's great but they still can't accept my order because they don't accept credit cards with recent changes to the account. What? It's not listed ANYWHERE on their site -- I even did a google search.

Had I known that I would've taken the time to call Discover and add an additional ship-to address -- would've taken less than the phone call to TigerDirect this evening, not to mention the time to write this review. They finally did allow the order to go through, but they won't let me use that card on their site for 90 days. Considering this is the first time in ~8 years in ordering electronics I've used their site, it shouldn't be a problem, however, it's still frustrating. Going to take a lot for me to want to shop here again, due to this negative experience.

I worked for compUSA and we never needed the receipt to find the customers information about there warranty. The supervision that I talked to on the phone that the compusa website gives said Compusa did not send the new company my information.

Part of the sales pitch was Id get the rebate before the 6 months were up, so I could pay with my rebate money before interest started to run. I applied for the rebates but I never received them. The staff at Circuit City just ignores my requests for help, and I am now being hassled by the bank with the threat that my credit will be ruined. The bank wants interest back to the date of the original purchase.

I still have the box, serial number and receipt for the item I DIDN'T return. I have just spoken with a customer service representative. I am NOT pleased at all. I have been a Circuit City customer for years and this situation that I am currently going through is one of the many reasons [they] will never see me in a Circuit City again, I returned the ACH500948 to return center (which I felt was uneccesary since just give a gift card anyway, this can be done in store). However when I accessed my ticket number online I was being advised that I was receiving a refund for the portable accessory which I did NOT return and which I STILL have the box and product for and I can and will produce both in a court of law to prove I did NOT send it back(serial numbers don't lie).

Customer service representative advised me that since they(whoever they are)are fufilling the contract for the accessory then that is the item which was received. Well guess what? That was NOT what I sent back and I don't really care what [person] is in receiving and saw the first contract on the ticket number and just put it down to keep it moving through the day. I didn't appreciate that she basically called me a liar and I am through dealing with customer service that adopts this attitude. It's disgusting. There is a BIG difference in price and I definitely want and will get my money. I don't know what kind of set up and what kind of scams are going on in that receiving department but I want my extra 200 dollars.

As a result I am a loss of $ 5.00 not a big amount, but I wonder how many more people where conned when the store closed and had amount that may have been higher. And if they knew they were closing why did they make such offers ? Why is tiger direct still using the name and directoring people to to website that does not have a valid working phone number ? I know that were getting sue back in 2005 for this same reason, One would think that they would have stopped the practice in 2007, but I apparently it didn't. As a result many people lost money because of rebates.

I returned to the store to retrieve the difference of 60.00 that they squandered me out of but they refused. i peeled part of the label they added and had them scan the bar code under it , it listed it for 239.99. caught them red handed right there. BUT, they refused to honor my request, blaming their suppliers for the label, and that was just the way it was. They did have the processor on sale for 269.99, being 4/28/08, within the 14 days they advertise as their price garantee....BUT turns out those processors with that sale sign were ALSO re-labeled with the added SY, so they were again baiting and then charging the full blown price. All they do is relabel their products so they can claim its not the same as whats advertised. I'm still out the 60 dollars, but any warnings i can give to everyone...Beware. I keep the box with the added label for anyone to look over. Their flyer states they match any local price, up to 14 days following purchase, and they match compusa.com, of the same brand and model number.....they just change the model number to whatever they want.

60 dollars less, times how many thousands of customers they have.....and now my trust in their business practices is gone.

The issue I have is I requested express shipping so I would assume a business would take that as a sign I needed the product. The CD's were shipped in a cardboard envelope that was not even padded. When I contacted them about replacing the product they informed me that I would need to ship the product back and once they decided the product was damaged they would ship a replacement. My complaint is why would anyone ever ship anything in an unpadded envelope especially CD's that are nothing but plastic.

The other complaint is why do I have to ship the product back first when my credit card is in their system. If I was trying to scam them then all they had to do was charge my card for the second set of CD's. When at the store talking to the customer service rep he offered to refund the purchase which I agreed to but then I was informed that if they refund it at the store they would not refund my shipping cost. The bottom line is this. I now have to wait 7 to 10 business days from when they receive my damaged product before they will ship out new ones. I'm basically out of the money and product for what will more than likely end up being 3 weeks when its all said and done.

If I would have chosen to refund them at the store I would have been out my shipping cost. This is no way to treat customers and we put a certain amount of faith in a company that when we order something that it will be packaged properly for shipping. I understand that Fedex has to take some responsibility for the damages but it would not have been an issue if it was packaged properly from the beginning. Please never conduct business with Circuit City. I also have a camcorder that I would like to return because of this situation, but the camcorder was purchased with a gift card so even if I do return it I will have a gift card to a store I do not want to do business with. I can not be more strong in my stance please please never do business with Circuit City.

I am out the money for the product and will now be waiting several weeks to receive a product that I paid to be shipped 2 day express.

I returned it today, Tuesday, April 29, 2008. I was charged the restocking fee anyway! Now I am out approx. $30 for a perfect good, never opened camera. If I had known this was going to happened, I would have NEVER bought this camera. With the cost of living so high these days, the last thing anybody needs is more money being stolen out of our pockets. I am requesting to have my $30 refunded to me. I live in an area with so many electronic stores around that I don't need to spend my hard earned money in Circuity City if this is the way they are going to treat their loyal customers.

I would like to know what the cost of this warranty was being it has rendered useless from the beginning. This laptop has given her problems from the start with slow performance and at times just will not turn on. According to the warranty company, all warranties will be honored being Com USA is out of business and or they have insurance coverage for such errors that I will state that are incurred by the warrant company. I have sent the computer in question back to the warranty company twice and they have performed several fixes? over the phone. This last so called fix, the warranty company and the repair company decided to take it upon themselves to change the configuration of this computer from XP Windows to Vista and called this...THE FIX? I would like to know who gave them the permission to do this? Also the battery case has been broken during the repair.

Due to their error in changing the configuration on my daughters computer without permission the warranty company supervisor has now advised me to purchase a recovery CD and they will walk me through repairing it back to the original state? HOW GREAT IS THAT!......They render my daughters computer useless to her and I get to purchase .A NEW FIX.. I can achieve fixing THEIR ERROR? myself if I purchase a recovery CD, however would like to know why I purchased this warranty in the first place when I am doing the repairs?

I want my money returned in full for this warranty being I am now fixing the warranty companys errors! We received this computer approximately two weeks ago after the last repair. I finally got it back to my daughter at school. When she received the computer she told me they changed the hard drive on her computer to Vista and now it is prompting her to enter a product key code to continue. Due to past experiences with the warranty company I was not surprised with the incompetence. Her computer once AGAIN is useless to her ..AND BACK HOME WITH ME. I called the warranty company and asked them to explain to me just what was fixed. Their reply was that I did not send a recover CD so the warranty company took it upon themselves to send it out to the repair company who took it upon themselves to do whatever they wanted to my property.

First offthe warranty company should have not sent this out for repair without informing me of their intend and or asking my permission to change the configuration on this computer since we did not send a recovery CD. We were never made told this would be the course of repair. They have now rendered this computer to be worthless to her unless I purchase a recovery CD from Hewlett-Packard Company. I do not intend to purchase and or put any money out due to this error and or lack of repair that the warranty company has incurred. I want Windows XP back on my daughters computer immediately. With all the problems this computer has had in the past she has hardly been in possession of this computer.

According to the warranty contract if a covered component fails three times, it will be replaced?.we are on our fifth contact with the warranty company with the same problemA PROBLEM THAT HAS NEVER BEEN FIXED ONLY PACIFIED, only now it is worse than we started. THIS COMPUTER IS NOW USELESS TO US. They had no authority to change the configuration on this computer without my consent period! My daughter is away at college. I purchased this computer so that she could use it for college papers and such.

Since the purchase of this computer it has been home with me more in the process of getting repairs than with her at college and this last fix is unacceptable. Frankly, I have had enough of this nonsense and run around I have been getting from the warranty company in trying to repair the problems. This is their error and I want it fixed immediately without cost to me.with a full refund of my warranty. We are entitled to a NEW COMPUTER according to the warrant contact. Aggravated to say the least!

Complained, exchanged them, received a set that had a hair on one of the earpieces, and one of the functions did not work (clearly not a new set).

Complained again, was given no explanation as to why this was the case. No effort made to rectify the situation by sending a sealed unit (retail packaging vs whitebox). Would only exchange for another whitebox, which I found unacceptable.

Have over $100 tied up in two unsatisfactory headphones which I am returning for credit, and still no assurance that the third one they will send won't be equally as problematic.

Finally spoke with corporate complaint department and the individual would not help again and said all I can do is send the device in and that there would be no other options, and this is coming from someone who kept saying they are the supervisor and there is no one above him. I then said what if I get it back with a problem again and then he replies with, we will look at other options, but I thought that there are no other options. Finaly I gave up as I need my laptop and sent it in.

I received it back in perfect condition and with a note saying that I would need to change the battery under warranty as it is no good. So I called in for that and now I need to send in my battery and be without one and wait anothe 10 business days to receive a new battery. So basically Circuit City is a terrible company and no one is willing to help in any way at all. No one places themselves in your shoes and tries to provide the bes customer service as possible.

I use my laptop for school both at home and in school. I was without one for a long period of time. And now with the battery needing to be exchanged I cant always use an outlet because my classes don't have a large amount of outlets for students. Just a huge problem for me because almost all my school work is done with this laptop.

My computer does not work i would like to get it fix soon.

The way I feel is if a company breaks your Item while in there hands they should be required to replace every thing. I also asked them about what happend to the old hard drive and they said that it was taking care of and I asked for a letter stating that the hard drive will be properly taken care of and not just put in a trash can.

If they don't replace the programs I will have to spend alot of money that I don't have to buy the programs and load back on to the new computer. They kept the old hard drive which concerns me because of all the ID theft amoung other things going on I have alot of info on the old computer.

Again, the television is going dark. I have used the light button on the menu bar up to the last dot and still the television is dark. I explained this to the representatives and they told me since my warranty has expired that they cannot help me. Thier exact words were that the warranty that I had was a repair warranty and in order for them to access the lemon law, that I had to have 3 repairs within the warranty period and the technician would have to access whether the television was repairable or should be replaced. They told me since my warranty is expired that the only thing they could do is send a technician out but it would cost me $99.00 for the service call and whatever the cost of the part that needs replacement.

This television is a lemon and Sony and Circuit City knows it. But, they refuse to do anything about it. We as consumers need your help. We are paying $3000.00 for a television and once we purchase it we are hung out to dry. There are a lot of complaints on this particular television. When I contacted Sony they informed they could not do anything about it that I would have to contact the store where I brought it. The store where I brought it would not respond to my inquiry.

The economic affects that this has on me, I cannot afford to replace this television. I brought this television on good faith from Circuit City. The say they stand by their products... this shows me that they don't and neither do Sony. I would never again purchase a Sony product.

No one notified me that they were out of business. My computer is not working properly it maks a loud sound and I don't know why. Who am I to call? I was told that there is no service center to take my computer to. What do I do now that I have $119.00 TAP service that I cannot use?

$119.00TAP service not being utilized. $549.99 Gateway Computer that is not working properly

I arrived there on a Saturday morning to be handed a paper saying they no longer had a service dept as COMPUSA was closing all of its stores. The paper they gave me had an 800 number I was to call and they would tell me how they would service my computer. Since that day I have spoke to so many people with TAP and COMPUSA representatives, and Supervisors, the list is endless. I do have the list of those I have spoken with, and Mr. Leon would beable to provide the list of techs he has spoken with. I belive I am only one of many who had a Tap warranty plan with COMPUSA with computers still not working. I have been trying to get my computer fixed since December 15, 2007. Mr. Leon, a local tech, who the TAP people sent to my house, has done his best to resolve this problem, but he too gets the run-around! Consequently, my Sony PC is still not working. They have replaced the motherboard 3 times, the CPU, the memory and power source. My Sony,has to have a compatiable Sony motherboard or it will not boot up. Frank, the local tech has explained this every time we have ordered parts. I was again told the parts had been mailed out 4/7/08 and would be arriving in the next few days. It has now been over a week and I still do not have the parts. I have get track of the various people I have spoke with over the past 4 months and the date and time of each of my calls. I am no different then any of the others who have tried to reach TAP support and get helped. I also have learned the new COMPUSA supposedly has no responsibility for the TAP Warrantys sold to me when I purchased my PC. What is the recourse for what I would bet is legions of us unsatisfied customers who have been left holding the bag.

I lost my job in November and need a computer to find a job, I have had to drive to various places and use a computer at my friends homes. Th mental frustration alone has wreck havoc on my stomach as well as my nerves in trying to get this resolved. I found a job that would work for a woman my age (67) on a computer out of my home. I am still un-employed and my SS is not enough to live on. My church is helping, but this is crazy since I should have had a computer fixed or replaced by now.

Apparently he was handed the phone by an assistant manager by the name of Frank, who I thought I was still speaking with I met James and Frank during my visit to store on Saturday. After being asked to wait in excess of one hour in your store, I met Frank, an assistant Manager along with another employee named James Both of them seemed mildly interested in helping and, almost polite, they did call me as promised prior to the store closing at 9 pm, to inform me that the laptop was fixed and it was simply a matter of downloading some updates?, (unfortunately that was not the case Sunday) it was still broken. By the end of my call Sunday..All Bets were off when I was put on the phone with Vladimir. I asked to speak with Frank again, and he told me that I would have to speak to him only, because hes the Supervisor? and refused to do anything further to help the situation. Vladimir should absolutely not be dealing with the public. and This turnaround time is unacceptable!!

THIS ENTIRE PROCESS SHOULD BE 100% FAST & PLEASANT, JUST AS REPRESENTED! ITS NOT! Thank you in advance for your prompt attention & consideration in this matter. Vladimir told her during one of her visits, that her data could be retrieved for an extra $130.00 Now it appears its been lost also unacceptable!

three weeks of No Laptop, and complete, and purposeful loss of Ms. Leed's Data PRICELESS

Now I have 3 things wrong with my laptop, including a battery that no longer holds a charge. I called to request a new battery (I said I would send the old one first if needed). I was told I would not have on-site service since I had a laptop and that I would have to send my laptop to them. My laptop would be gone for several weeks (with no replacement). I was also told there was NO repair center anywhere in Washington where I could take my laptop. So, I am stuck because I am not able to be without a computer for several weeks.

Time I work a full time jod at a local hotel and I'm trying to start a small business. I will never be doing business with those again.

The unit was a gift to a family member.

I have a broken computer, an invalid warranty (even though CompUSA says it is still valid). They broke their warranty and I do not want the product if I cannot get it serviced like I was informed when I purchased the product. I spent over a thousand dollars on a laptop and about 400 on their expended service warranty. I do not know where to turn to get my computer fixed under my warranty and I do not want the product since they voided their side of the warranty.

Unfortunately, they were closed for renovations, so I took the laptop instead to the Firedog department at Circuit City in Altamonte Springs, Fl. They told me I would have to leave the computer so they could run a diagnostic which would cost $60. After about 3 days, I hadn't heard anything, so I called. They said they would have to check and call me back. (I think they hadn't done the diagnostic yet.) The next day they called and told me they had very bad news; the diagnostic showed that both my hard drive and my RAM were completely destroyed, and my computer was shot. They said it would definitely be much more to repair it than it would to buy a new laptop. I asked them if they could somehow retrieve my data and my photos from the computer, since I had seen their advertisement for data retrieval. They said they would try. About 4 days later I hadn't heard anything so I called them again. They again said they would call me back. The next day they called and said they were successful in getting my photos and some of my data. (I had told them my priorities were my photos, the My Documents file and my Outlook email files.) When I went in to pick up my 5 CDs of data and photos and got them home to check, I found that not all of the photo files were there after all, and none of the Outlook email was there. Still, I was thankful to have at least something that was saved.

Let me also add, the day after they told me my computer was going to be way more to repair than to buy a new one, I went to Best Buy (their competitor) and bought a new laptop, since I have to have one for work I do from home. So I paid $600 ($700 after tax and stuff) for the new laptop, and at Circuit City $60 for the diagnotic, then $320 for the photos/date on five CDs, for a total of about $1100. Two days ago, after telling this to a friend of mine, she said "Why don't you bring your old laptop over here and let my husband have a look at it?" Supposedly he is some computer whiz. So I took my laptop to their house and dropped it off. Last night she called me and said Greg fixed your computer. It had a Windows error. It's fine now. I can't believe it! The Firedog people are going to get a visit from me today demanding my $320 + $60 back, and I have no idea what to do about the new laptop I bought, because Best Buy has a 14-day return policy, and this is day 16 (wouldn't you know). I am furious.

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When I asked Steve this question, he researched it and then put me on hold for about two minutes. When he returned to the phone, he said that the $400.00 rebate was a mistake and that only $200.00 was the correct rebate and that it was coming from Optoma. I told him that it seemed to me to be a clear case of baiting a customer with an offer and switching the offer when the customer accepted. He disagreed and told me that the website would be corrected. I took screenshots of the offers in order to file complaints. I noticed when I refreshed my page, after saving the screenshots, that the item still had a $400.00 rebate mentioned on it; however, now the item was listed as UNAVAILABLE for purchase.

None for me. However, my friend, who lives in India, has already spent his funds and time, sending the money to me via courier based on his belief that he could purchase this item with the terms that were listed. As a matter of note, I have dealt with Circuit City myself on numerous occasions and was not surprised one bit to find that they would rescind on their advertised items. It has been my own experience that they rarely have the items they advertise in stock and further, I, myself, have experienced past misunderstandings about rebate amounts.

I called circuit city again and they sent out 3rd company. They ordered parts. 2 weeks later they came out to my house, installed the parts and now picture is worse and still randomly turns off. When I bought the t.v. with extended warranty they said three repair attempts and then they will replace the t.v. Now they say will continue to try to fix it until they say to replace it. I feel I have been lied to and took time off work every time for repair people to guess at fixing my t.v.

I'm stuck paying for something I cannot use and I cannot even contact them.

I got out my policy and thought I qualified for a replacement TV. Circuit City has a NO LEMON guarantee that after 2 major repairs and on the 3rd one, you get a new TV. I finally got a case manager (Veronica) who told me I did qualify but called me back in 2 minutes to tell me that I did NOT qualify because the 1st major repair was not within this warranty period. I disagreed, and she finally put me through to Corporate. I spoke to Katharine, and I asked her where in the terms and conditions did it say all the repairs had to be within the current period? At no time was there any lapse in the coverage of my TV. She said she would look it up and get back to me. She never did. I called her and Veronica many many times and got only their voicemail for about a week. On March 7, 2008, I received a call from another woman who was very rude and said that I do not qualify; period. I asked her where in the policy it states that it has to be in the current warranty; she said to go to a circuit city store and ask someone.

I thought as long as I keep buying yearly protection plans, my TV would be covered and Circuit City would be required to go by their terms and conditions. In order to get a replacement for my TV, I would need another major repair by 04/08/08. I finally had the Circuit City tech pull the light engine on Friday, March 7th. I don't even have a TV now. I think Circuit City should be exposed for their failure to uphold their warranties.

I am out the money for the warranties because they are not honoring their own warranties.

So I called the phone order line. Associate told me they could not accept more than one gift card for a purchase, and that I could not purchase the item from them. I hung up and called back to a separate associate, who told me he could sell me circuit city gift cards, which I could then use to purchase the item. I then gave the associate the card numbers from the gift cards, (2 $75 cards and a $50 card). The associate was not properly trained on gift card purchases, and improperly charged 3 $1.00 charges to the card, reducing the value of the card. The associate then sold me a $70 Circuit City gift card, without my authorization. (I requested the full amount of the card, $75). They also put $1.00 charged on my other two gift cards, reducing the face value. I then spend over two hours on the phone, and spoke to 4 different associates in attempting to get my $70.00 returned to the gift card, so that I could purchase the item from another store other than Circuit City. It is now Friday, March 7, and I have wasted approx 4 hours on the phone with Circuit City, and they have yet to refund my account, or offer any customer service.

So in the end, I end up losing my $15 dollars (mind that I'm a high school student), and have a 100-pack of DVDs that'll probably end up sitting somewhere in my house until I decide to throw it away. Since their return policy changed, what's the use of going back?

Last month I bought a Logitec Remote Control for $79.00. The week after, over President's Day, it was advertised for sale at $69.00. I sent them an email asking for the guarantee. The first reply I received said that they would not pay the guarantee, as the product was now $99:

We apologize for the inconvenience. Our records show that the price of this item is now $99. We are unable to issue a price match for the price you requested at this time.

I wrote them back, to remind them that I emailed them about the lower price when the lower price was in effect, and that based on their guarantee, I should be reimbursed the $10 due to a lower price having been offered within 30 days of the sale. I received a second email telling me that they wouldn't honor the price guarantee because they don't provide guarantees on items with rebates:

Please note that the Tiger Direct Price Protection program does not include rebate offers. The Price Protection can only cover the original price of the item. We do apologize for the inconvenience.

However, there was no rebate on my original purchase, and no rebate offered on their $69 price. I even sent them a picture of their ad to prove it. With this email, I reminded them of their guarantee, and their obligation to fulfill a promise, and that I was likely to not do business with them again if they didn't honor their advertising. I received back an email granting the $10 as a credit - along with an insulting email that said:

The price protection policy we carry is one we have exclusively for customer service and we are in no way legally obligated to issue funds for changes in prices any more than we are obligated to charge you more if the price goes up a few days later.

Wow - no understanding on their end of their obligations based upon their advertising! I am guessing the run-around they gave me is standard operating procedure at Tiger Direct for price guarantees, so I'm not buying from them anymore, even through I have bought from them for over 10 years now. Egghead or Amazon for me from now on!

They have inaccurate information - then they suggest you resubmit the rebate requirements - of course all you have are copies which are disallowed.

I am out the $20 rebate check plus a $25 bank fee for the bounced check and of course lots of wasted time.

SIDE NOTE: The Fire Dog rep at the store that initially checked my computer and wrote up my work order wouldn't even turn around to acknowledge me on my fourth visit and was complained about by another fire dog rep on my wife's visit to pick up my so-called fixed computer as having a problem with dealing with customers. As of today, Feb 29/08 I've dealt with yet ANOTHER store manager who apologized. The service dept called to tell me the initial repair part was defective and was reordered for arrival in 10 days, the service dept AGAIN, the warranty dept TWICE, and nobody has reference numbers such as case numbers or ticket numbers that one dept can trace to another. I've spent WELL over 8 hrs in person and on phone, almost 3 months in repair time...and nobody will help. When I dealt with the corporate supervisor 2 weeks ago (Mark), he said he'd sent me a $25 gift certificate. I don't even have that! All this for the extended warranty cost of $226. 59 for a simple disk drive that could have been FedEx'd out in 3 days, take 1 day to install and give 2 days to ship back. Instead, no one will actually help, and I'll be without my WORK laptop for close to, if not over, 3 MONTHS! I spent almost $300 dollars for an extended warranty that takes almost 3 months for my simple Gateway Disk Drive replacement to get fixed and I'm without a work laptop.

I haven't had a work computer since Jan 8, '08. My family bought a new desk top to handle the extra work we needed to deal with as both myself and my wife travel from time to time, so I couldn't depend on her laptop when she traveled.

I am left with a monitor that does not work and am out $199.99.

CC has given us nothing but a run around. States we will have to wait until Samsung makes the part before TV repaired. Our $500 extended warranty states CC will replace TV if can't be repaired. CC states this statement is UP to them when and if they replace and CC's time frame is usually 3 to 4 MONTHS before they make a decision IF will replace TV or continue to wait for parts. What good is an extended warranty if CC decides what is in their best interests not the customer's? So much for great customer satisfaction! So far we have waited 3 weeks for this part, CC states THEY will contact us in another 2 weeks to give us update on when part available! Samsung states it can't help us, manufacturer warranty has run out. Other concern is since Samsung has acknowledged that there is a defect problem, and we receive the part, it will have the defect and again be without a TV and eventually the extended warranty be over!

Husband is disabled. This is his only entertainment. We worked hard to save money for this system, which is now a big paperweight. We are paying cable bill with HDTV option (expensive) but no HDTV to watch.

As far as I understand they have no technical support, refuse to replace defective part (remote control unit and battery) and have no refund policy. This is illegal practice in the US. As a courtesy, we request at least immediate replacement of Remote Control unit with fresh CR2025 Lithium battery. The frame we will repair without their help.

The emotional disturbance has been terrible.

The laptop is 18 months old. I have lost over 400 client accounts as well as valuable e-mail address.

I looked them over and then looked around the store. While there, my wife called to have me pick up a take out dinner she was calling in, so I went back to the Maxtor display, picked out a hard drive that was still sealed and the box wasn't damaged, and then proceeded to the checkout. When it became my turn, I handed the checkout clerk my credit card and then noticed that I had picked up an ATA drive by mistake instead of a SATA drive (both boxes are colored red and white). I told the clerk of my mistake and said I would go get the correct drive. When I got back to the checkout the clerk had called the manager to correct the sale.

The manager told me that she couldn't let me switch the drives, because once the code from the previous drive was entered, she couldn't undo it. I said I wasn't returning it, I just picked up the wrong one, I just now bought it, and I hadn't completed the transaction yet. I hadn't even signed the receipt yet.

We did not sign any form accepting Circuit City's policy, and we were not informed of the policy at any time before the purchase. It is printed on the back of the receipt, but after purchasing it, isn't that too late for me to make an informed decision? I called Mr. Rusk after the incident, and after talking to him for 30 minutes he said, "You are much more civil to talk to. If you had come in to return, I would have waived the restocking fee." Isn't it unethical to choose who to waive this fee for and who not to, based on niceness? I called the district manager, Dave Zingareli, on 2/18/08, and he has not returned my phone call yet. I contacted both Best Buy and Staples; they both waive their restocking fee for defective items. Where are the consequences for Circuit City? They sell a defective item, the customer returns it, they give the customer their money back minus 15% (approx. $90.00 on our purchase) and then they send the defective laptop back to ACER and are sent a new one. They made a profit of 15% on the sale of a defective item.

I made 2 trips to Vestal, NY (approx. 25 miles each way) and endured harassment in the store. They called the police because my boyfriend would not accept their offer. I also spent 2 hours of talking on my cell phone and being bounced from one person to another and put on hold.

I am unable to open any links. I have also lost connection with Firefox and am unable to re-load it. This has resulted in having to take the time to type in (through Internet Explorer) all links that I require.

No physical damage--just a siren that doesn't work. They wouldn't even check and repair it. I want the system (siren) checked. Customer relations in NJ certainly needs improvement, especially with something so simple. I see an entirely different operation here in Union, NJ: good customer service, polite, and courteous with other items I have purchased.

I have taken off 5 days to babysit techs. If the problem was fixed, then I might be able to be ok, but no one knows what it is. Numerous people have stated that a replacement is in line due to the time, and the issues. Now no one seems to know anything about this.

Both rebates were denied because they claim I made the above purchase from TigerDirect.com on July 1, 2007, and both rebate offers expired @ midnight on June 30th.
I have documentation that clearly shows I made the purchase on June 30th before the midnight deadline.

I resubmitted both rebate requests with documentation showing I did everything required for the rebates, yet both rebates were denied a second time.

I have emailed TigerDirect.com three (3)times just to be told to send my complaint in writing.
On November 11, 2007 I sent TigerDirect.com a certified (20) page letter detailing my complaint (to the address above again per their request). My letter was received by TigerDirect.com on 11/16/07 and signed for by a Claudia Vargas.

DigerDirect has yet to communicate whether they plan on making good the $70.00 in rebates I am still waiting to collect, nor have they so much as aknowledged receiving my letter.

I just read in Reuters (Jan 27, 2008) that TigerDirect.com has had widespread complaints, customer lawsuits and now an investigation by Florida's attorney general alleging that TigerDirect fails to pass on manufacturer's rebates to customers.

I have to agree with this article, as I am one of those customers that is short $70.00 I was very much counting on when I made this latest purchase from TigerDirect.com

In June 2007 I bought over $1,000 worth of computer products from TigerDirect.com. This June 30th purchase for $662.67 was in great part because of the two very attractive mail in rebates. I was counting on the $70 in mail in rebates. It is too late to return the items I purchased from TigerDirect.com, yet they were paid immediately by credit card for the entire purchase.

Something need to be done to this company. I will gladly be a part of any class action lawsuit against them!

Every time Circuit City calls me back, they tell me the part will arrive in a couple of days. This has happened several times. Every time I call C.J. Enterprises they tell me they have no idea when the part will arrive. I asked Circuit City to find me another repairman, and they told me they could not do that because there had been parts already ordered. I am currently paying a $300.00 note a month for my television that is inoperable. I paid $549.00 for a warranty that seems to be useless.

I went to the store on 1/11/08 and was told that it would take 2 weeks, not 48 hours, to get an estimate/response from them. I was told they would call me, but I never received a call back. On 1/30/08 I called the Information Repair number on my receipt (888 333-2333), and they told me to call the store where I brought the TV for repair. As of today (1/31/08) I have been unable to get this situation resolved. Any assistance you can provide will be appreciated.

They should refund the price I paid for the warranty and prorate the price of the computer, or at least fix it.

I was left to send my new, non-functioning printer back to the manufacturer, and wait till a replacement arrived.

I am requesting of Circuit City that a rebate of $600.00 be forwarded to me as soon as possible. If this cannot be done, than I would like to refund three of the laptops I purchased, even though I would prefer the rebate. Please resolve this problem for me. If they don't or say they can't, I will never step foot in another Circuit City store, and I will spread the word about how I was basically lied to and ripped off.

A SanDisk pro duo memory stick ordered for $35 and now selling on their website for $55.

My purchase of Tap 2 year warranty on HP DV6000 laptop computer is worthless. They simply refuse to repair it.

I returned to the store to register a complaint, and the manager told me that it would have been stated in the ad that the offer was one per customer, but he couldn't (or wouldn't) produce a copy of the ad to prove that. When I said that I learned about the rebate and restrictions AFTER making the purchase, since the rebate form wasn't printed until after I made the purchase, he informed me that I could return one of the items. I asked him if he was serious. I was also told that I could go to the Smartparts website and get the second rebate through them. I'll try that, but don't have my hopes up. This is NOT my first bad experience with Circuit City, but it will be my last!

Economic damage: $20. Physical damage, none. Emotional damage: serious. Businesses who use tactics such as rebates as incentives to get customers to buy from them should not be allowed to put so many requirements (such as the UPC from the package) and restrictions (and limitations) on them as to make it so difficult or impossible to get the incentive.

Account charged for item. An currently disputing it with my bank.

I was charged a 15% restocking fee.

Upon returning home with the system I proceeded to uninstall the memory modules one at a time. After removing 3 of 4 modules my system returned to normal. I then contacted Kingston about the problem and was told that their KVR line of memory was not compatible with name brand systems. That it is to be used on white box systems. I asked why this was not disclosed on their product packaging and was told, "We expect the consumer to call us about product compatibility prior to purchase." I then asked why that statement was not on product packaging? I was told that they didn't see the need. I did finally get a return number from them so I could send it to them and they would send another build of the same line of modules. If the replacements do not work I will send them back and continue to send them back until I receive modules that do work or they get tired and agree to replace with guaranteed compatible modules.

I had to buy a laptop from another source so I could work! I'm out the money until/unless Tiger Direct ever sends the original laptop, fixed, to me or my brother in law or they say it can't be fixed and give me a refund.

Upon receiving the multiple boxes we found the tower was broken. Sent it back only to receive the second one, broken as well. My son did not want to send this one back, he wanted to start building his system. Once everything was in place he started the computer, it would not work. I have a friend who knew someone at Best Buy and they analyzed the problem to be the hard drive, so we sent it back to Tiger Direct. The replacement they sent was bad as well. Went to Best Buy to purchase a new hard drive, it worked.

Six months later and two days before Christmas the power supply needed to be replaced. Went to Best Buy and bought a replacement. Hooked it up and it works for about an hour.

Frustrated we took the computer to Best Buy to have analyzed by the GEEKS. $59 later we find out that the processor and motherboard need to be replaced. Called Tiger only to be told that they cannot do anything, has to be sent to the manufacturer.

Wasted too much time on this company that does not care. With the exception of one person, all the customer service people were a combination of rude, careless, and incompetent. Absolutely do not buy anything from this company. I have already filed my complaint with the Better Business Bureau located in the Miami area. You should do so as well.

I am back home now (So Paulo, BRAZIL) and just need a confirmation from them if it is possible: 1) There is nothing I can do anymore about changing or getting a brand new product (I really don't want a refurbished) 2) I lost the money (has been charged on my AMEX card) 3) I lost the computer. This information have been requested by some friends of mine (they are American), and they can't believe I lost THAT money without any product in my hands. I am also sending this message to Sony in USA and in Brazil - I know it will be very difficult to have them send anything back to me but I am writing in case something can be done about this wrong treatment by CompUSA.

DVD player is unable to read the disc.

Chase Credit (who handles Circuit City credit) sent a notice to the credit bureau when my account was over 30 days past due. The accrued finance charges and late penalties added up to nearly $300. I have also spent numerous hours trying to resolve this issue, most of which have taken me away from my job.

My battery died one year into plan. They will not replace it unless I mail my whole laptop to some service center. My laptop has VERY sensitive data on it. I know what the problem is, the battery is dead. I paid $350 when I purchased to insure I get a replacement, and they won't get me one unless I let someone pokes around in my computer.

This is completely ridiculous. They just blew the whole warranty business, at least from me. I think computer warranties are a scam.

On 09/15/07 I talked with the local store manager (Andrew), and he said that there is no reason for the rebate to be denied. Andrew also said he has little to no influence at the corporate level. I have called 5 times to the rebate center and once to the local store trying to resolve this issue. The last time I asked to talk to a supervisor at the rebate center giving him a full explanation of the sale and once again was told SORRY! I have copies of all the info sent to Circuit City and the customer receipt on file. I HAVE DONE ALL THEY ASKED AND STILL AM DENIED THE REBATE.

I would very much like to receive the rebate advertised in both the store and nationally. Had I been told that the upgrade would jeopardize the rebate I would not have upgraded the Monitor or would have purchased it elsewhere. This is very highly deceptive advertising, and the very least that should happen is a warning so others are not taken advantage of. I suspect if this happened to me it has happened to others as well. I have lost $180 and many hours on the phone.

His reply to me was that the sale is final and that he can not exchange or return the unit. This was somewhat of a shock to me since their 15% restocking fee sticker was clearly visible on the box. After I pointed it out to him, he came up with some excuses about central having changed policy. and that after 12/11/2007 that there are to be no exchanges or returns on ANYTHING. No matter what I tried, he would not budge. Therefore I thought it best to inform others so that they may avoid falling into the same trap. I don't understand why they would stick a great big red sticker mentioning 15% restocking fee all over an item and then refuse to exchange it.

I spent 45 minutes filling out forms on one rebate. I confirmed all OK and no refund ever came after multiple complaints and promises.

My daughter, who is 18 and in college, is dyslexic and absolutely has to have a computer. We are out the $900 dollars for the laptop and the cost of the warrenty which was another hundred or so dollars.

I lost a $700 sale because I told the customer I was waiting on his board to build his computer; after two weeks he called and canceled his order.

I then asked to speak to a manager. Jeff then walked up and said, "Oh yes, this was posted--someone must have taken it down." There were no ad corrections anywhere in this store--none at the front or near the actual TV. Jeff said some had been on the front counter but someone must have taken them all! It was very clear that this ad correction had not been posted, and I caught them in the act of attempting to sell me a 720p when I thought it was an 1080p.

No one offered me any resolution, and I had to spend most of the next day tracking down a place to complain. When I got through, a nice Indian women told me she could take the complaint, but I could not speak to anyone in authority. They will review my complaint and call me in 24-72 hours!

We went in to purchase this item as it was a good deal.When we arrived we were treated with disdain and indifference, and frankly, lied to. I fully believe they would have sold me the lesser model TV if I had not spotted the discrepancy. This feels as if it is a bait and switch scam.

I called the store in Oct., and they said they would take it off. They never did, and now say the TV was delivered on 9/20/07; we never received it. On 11/ 25/07 I went to Circuit City and talked with Lynsey the manager; I waited 2 hours at the store; she came out and said it was delivered on 9/20/07. I asked to see a delivery order with my husband's signature on it, and she said they don't do that. I asked, "How do you know who got it?"

On 11/26/07 I called and spoke with Catherine at the Circuit City district office for NJ and told her what was going on. She said she would get back to me; I'm waiting for her call. In the meantime I'm being charged interest on my credit card.

When I returned the computer they charged me a 15% ($67.00) restocking fee for opening the box or said I could exchange. Why would I want to exchange and deal with this situation again? They were no help; why would I think they would be helpful in the future if I had another problem? Huge rip off! They have a win-win situation. They could continue to sell defective merchandise and have a second income.

So to sum it all up, I made two seperate trips to your store, ended up paying $33.00 for restocking, because I listened to your sales person and I still do not have a camcorder.

He would not accept the laptop without charging the re-stocking fee, even under these circumstances. I asked the others in line to be witnesses, and the manager became angry and eventually called the police. The policewoman was very understanding, had said they'd had other calls to this CompUSA store, but that they could legally not do anything since CompUSA has this policy that once a box is opened, no matter what--they charge for a return. I was even willing to pay for a more expensive laptop if they would not charge the re-stocking for a laptop never used and only looked at to see that it did not have a web cam as was shown on the box.

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The manager found out after contacting his corporate headquarters that 2 seperate ads were printed. One was for NJ and 1 was for NY. I advised that there is nothing on the ad stating that it was for a specific state. They refused to give me the instant savings. On top of that I discovered when I got home that the rebate they gave me was for only $170. I waited in line for 12 hours for a deal that was not true and was shorted $60 in rebates.

I contacted their corporate office in Dallas, and a TAP manager agreed that a laptop with the kind of damage shown is likely to have stopped working instantly and that rust can't build so bad in 3 weeks since it came from their repair facility. Once again, I was told to ship the laptop to CompUsa, this time to Dallas. I called few days later to get an update and was told they need to locate the laptop--if it has been delivered. I told them I checked the tracking number, and it shows it was received. However, eventually, the TAP manager told me the damage the laptop shows matches the damage in the pics (she is a genius).

It is beyond me why CompUSA would have me ship the laptop 4 times only to give me the same answer. Now CompUsa expects me to continue to make payments on a laptop that should be repaired or replaced and also pay for their worthless extended warranty. My next step is to take them to court and have a judge decide. Please avoid CompUsa and spend your hard-earned dollars at a business that respects its customers. No wonder they have to close many of their locations.

Tiger Direct again refused to cross-ship the order. EVERY order I have ever made with Tiger Direct/ Global computers (business side of same company) has had at least one error. It be better spending a little more money and getting what you want, when you want it, in the condition you expect it, from ANY other company.

I lost the $50 and time and energy in unsuccessfully pursuing this issue.

I wasted several dollars in long distance charges on hold for their Corporate Office.

All I got for my money was an apology from Tiger Direct and no refund or replacement. Now I'm out of $633 and no merchandise. Consumers, beware!

I am being harrassed by the collection agency billing me for merchandise never received.

I now own a printer which I didnt need - told them I didnt want to purchase but they insisted it was part of the purchase of a new notebook. I also got a router, software, and which also wasnot asked for or needed but I paid for in order to get the notebook. Thus Im out $300.and have extra stuff not needed. The cost of the printer ink is $22.=4xs more than the ink for my other printer.

After contacted CompUSA and following their instructions my credit card was credited with 1252.00 and when I sent a letter to company I was told by return letter from Kevin that a 15% restocking charge had been applied because box was recieved by them opened. The box was picked up by FedEx just like they had delieved it unopened.