TigerDirect Reviews

I purchased an extended warranty for Rock Band entertainment system. I need to have it repaired but can't get through to anyone on assigned phone number; no one answers.

I was contacted by Tim from a job posting on the web. I told him I was out of town, but would be back to interview for a job at Tiger Direct. I flew back to Florida for the interview and called him three times to set up a time like he requested, but he would not return my calls. Times are hard enough, I spent $500 extra to come back for the interview. You would think he would be professional enough to return my call. It cost me $500 dollars and had to give up a freelance job that I would have made at least $1500.

I had purchased a 52" Magnavox TV with a service contract at Circuit City before they went out of business. I've been calling Tweeter Home Entertainment Group to come out and repair my TV. When dialing the 800 number, it says "All circuit lines are busy. Please call again." I've been calling for two weeks to that number. I have not been able to get in touch with Magnavox. It's an expensive TV. Please give me assistance on this matter. This TV has been in repair at the shop four times and need to be repaired again. I can't find out if they are still in business.

We paid for protection plan, which is due on 11/12/2011, for my big screen TV and service in the house. I tried to call, and nobody answered the phone; it was always busy. They told me they go bankrupt, but the service continues and I pay $521.08. And my husband bought an extended warranty for a GE agq12aj-GE air conditioner for 5 years service for $39.99 which will expire on 7/25/2013. We don't know where or who to call. Thank for your help.

I purchased a rebuilt Gateway laptop for my son on 12/16/08 with a 1-year warranty. Included in the specs was 320 GB HDD (Invoice No. **, Serial # N3F8441033797, MPN RB-2906040R). The computer, as it turned out didn't contain the memory as stated. Instead, it has only 20 GB as determined by an independent computer repair person. When asked about this discrepancy, the TigerDirect representative stated that because they had not been notified within 3 months, there was nothing they could do (remember that I had purchased a 1 year warranty). Then they suggested I talk with the service department, and they said there was nothing they could do as "there was nothing wrong with the computer; they just sent you the wrong computer." Now if this isn't a major run-around and offensive customer service, I don't know what is.

My laptop was just over a year old when I began having trouble. It would freeze up, shut down or both. It finally got to the point when it shut down, it no longer attempted to reboot. This was September 2008. I sent it in under my tap plan and they replaced the motherboard. Same problem happened again in December 2008. I sent it in, they replaced the motherboard again. The same problem happened yet again in February 2009. I sent it in and they replaced the motherboard, yet again!

I bought a phone from Tiger Direct. I received the phone, and the phone was not what I expected. I called them to try to return it, and they told me that it had a limited return policy. I looked at the policy before I bought the phone, and there was a blue link stating that this phone had a limited return policy. When I clicked on that link, it took me to an area that said that if the phone is damaged in any way, it can't be returned. If the serial number wasn't the same, it wouldn't be accepted and also if the phone had water damage.

I purchased a HP computer in May '05 of this year. Someone or the company itself sold or gave my credit card information to a third party, complete savings whereas I was automatically billed for $12 membership fee.This is a scam company. I did not sign into anything or give out my credit card number to any third party.

I purchased my television from the Circuit City going out of business sale on 2/28. I started using my television from them to find out it was all pixelated. I tried calling them up and the first time getting through, I was told if I wanted it fixed, I would have to spend even more money on the TV and ship it out to them. I asked to speak with a supervisor, which I was blind transferred over to someone's voicemail who never called me back. From there, I've been trying to get in touch with them and sat on the phone for 3 hours a day for about 2 months trying to get someone on the phone, then gave up for a little bit. I tried again later on and actually got someone who said I had a case open already. I explained to him the situation and he said "well too bad, nothing we're going to do for you". So I asked him to speak with a supervisor, I got blind transferred over and it's been 2 weeks and still no call back from the supervisor.

I purchased a Toshiba laptop at the retail store at the Mall of Americas. The sales person would not let me purchase the computer without the Internet security package. When I tried to decline it, he said that the computer was not available for purchase without the suite (CA Internet Security). He also assured me that the suite was good for 3 years on a single computer or good for 1 year on 3 computers. All was fine until this past January when I found out that the license was only good for 1 year, but could be placed on 3 computers. They did provide me with a rebate form, but like most people, I don't really fill them out. So now I'm out $90 when I thought I would still have an Internet package for another year and a half. I will only purchase individual components from Tiger Direct from now on because the sales people are very deceitful and extremely pushy. If you are looking for a complete computer package, go to Best Buy. You'll be sorry if you don't.

I bought a refurbished computer. It clearly stated a 12-month warranty. I got the computer and all of a sudden, I am told that I only get the remainder of the original purchaser's warranty. Also, I cannot buy the extended warranty from the manufacturer.

I purchased an Acer Extensa 5630-6906 on December 16, 2008 and didn't receive it until February 11th, 2009. Once the laptop had been received (almost 2 months late), it had a defective screen and serious VGA card problems. After contacting Acer consumer support, I was rudely dismissed and told that I would have to pay for the shipment of my defective product which is still under warranty and no other remedy would be provided. Furthermore, I was instructed that I will have to wait an additional 14 days in order to receive the defective computer.

CompUSA's TAP plan on warranties is b/s. I bought a $100 graphics card from CompUSA and had it installed into a new computer. When I bought it, I was asked if I would like to buy a one year extended warranty past the manufacturer's warranty, which was also one year. A little over a year later, the graphics card withered away. No surprise there, right? Well, when I called to get another card, since I bought the extra one year warranty, then connected me to customer service because they said that my warranty no longer existed. When I talked to the customer service representative, not only was he very rude but it was like he wasn't even listening to what I was saying or taking it into consideration.

On December 20, 2008, we purchased a Cybertron computer, 2 Acer monitors, an additional 1.5 TB hard drive, additional 2-year warranty from TigerDirect for the total (including shipping and taxes) of $2,156.58. We were offered an Internet Security Suite, which we declined. TigerDirect assured us that our order would be shipped no later than Dec. 22 - lie #1. We tried and tried to get a tracking number, but kept getting told to call back the next day. Our order shipped on Friday, Dec. 26, but not the entire order, no sirree! The computer was being drop-shipped from Cybertron and would not be shipped until the following week. TigerDirect assured us that they had spoken with the customer service reps at Cybertron on Friday - another lie as Cybertron was closed for the holiday.

I ordered and received a Samsung 46" Hi-Def TV and took delivery via Yellow Freight on April 30, 2009. On May 1, the DirecTV people came to install the Hi-Def Dish and when we powered up the TV, we had sound but no picture. After 30 minutes, I tried again and the pic was great. Three days later, it was the same problem. I called Tiger Direct and the rude customer service rep told me that I could get a replacement if I paid for another TV and then send back the broken one. Another choice was to ship it back and once they determined it was not my fault, they would send out another unit. And, I was responsible for the shipping charges. How can a company charge 1200 bucks for a TV and it works for 3 days and then expect the consumer to be liable for any costs? I called Samsung directly as Tiger would not facilitate anything. Samsung assures me they will provide in home service at no cost to me! I will not recommend, nor will I purchase from Tiger Direct again!

On 3/4/08, I bought a Nikon D80 for $1,099.99, a protection plan for $299.99, flash memory for $39.99 and a camera bag for $99.99. With tax, my total was $1,663.16. We had gone to the zoo in New Orleans and I tripped and fell. I had the camera around my neck when that happened and it hit the pavement with me. Now my camera doesn't work and I don't know who or where to call. The plan states that they would replace the camera if there is accidental damage. I feel like I just gave my money away to some fat cats. If I wanted to give my money away, I would have given it to the needed. I want a new Nikon D80 or my money back. I am so mad and my husband is even madder, like the mad hatter. Is there anyone out there who can help with this please!

I purchased the extended warranty for a computer. I no longer know where to get it serviced. We were assured that these services would be covered after they went out of business.

I bought a computer from Circuit City when they were going out of business. It has a very annoying Firedog screensaver on it that pops up after every 30 seconds, even while I am typing an e-mail. I can't get rid of it, and since they are out of business, I don't know where to turn to. Best Buy could not get rid of it using their software. Any help in this will be appreciated.

My father was a faithful buyer of Circuit City. He got a plasma TV, iPods, DVD player, movies and so much more. He, of course, bought their insurance plans. We still have several of them that still haven't expired and the electronics have been damaged. He has called the insurance line on the receipt and they have not answered. He needs help figuring out what to do about this situation. He has paid hundreds of dollars in insurance and feels betrayed by a company he loved. He would like to know what he can do to a least recover the insurance money.

This is about U.P.S. tracking number: ** and order number: **. The customer service reps for TigerDirect.com are rude; they lair from hell! One customer service rep said that this item was going to be redelivered to my work address; however, it had the wrong zip code. They said that this item number above was out of stock. I had called the next day to get the new U.P.S. tracking number but the customer service rep said that maybe the other customer service rep lied to me to get me off the phone.

I purchased a cable, USB to serial port. This would solve a problem with software and a new Vista computer. When received, it showed for use with Windows 2000 and XP. Thinking it was an older unit, I contacted US Cable and found out they do not have drivers for Vista for this cable. I called Tiger and talked to Raul, explaining the catalog deception, that this would work on all units. He checked and gave me an RMA number to return it for credit. I asked about the shipping. He checked with his supervisor and came back with, "The shipping will be credited also, since it is our mistake." Well, credit received was for the cable only. And Tiger will not respond with any answers.

I recently purchased a pair of noise-cancelling earphones on sale for $54.99, which I thought was a good deal as they were originally around $70. After taking them home, I checked and found that they had horrible customer reviews, so naturally I started having buyer's remorse. The next day I took the earphones, unopened, to the same store. They said that there is a full refund available (and I quote from their own website) "within 30 days of purchase for all other products", with my product obviously falling into the other category. Therefore, I reasoned, there would be no problem returning the item.

I had a problem with my monitor. I had paid for extended warranty. I called many times. After I got a copy of the receipt, they said they could only find calls so far back which happens to be just one day after warranty expired. Come on! I have no logs of calls about the problem. I paid top dollar for the monitor and it should not be out. Never again will I use TAP. Don't trust them.

I purchased an HP Compaq 6735s laptop computer KS118UT-AMD Turion X2 Dual Core RM-70 2.0GHz, 2GB DDR2, 250GB HDD, DLDVDRW, 15.4 WXGA Microsoft Windows XP Pro, black from this company on January 15, 2009 on my MasterCard. The price including shipping was $777.61. I received my computer via mail and had great difficulty getting it set up. I called Tiger Direct and they sent me to HP tech support. I spent a total of 11 hours for two days working with a gentleman from HP (Jadeep). Unfortunately, neither him nor me could get the computer up and running. I then contacted Tiger Direct again, spoke to Raoul on 2-12-09, and requested information on how to return the product. He told me he would email me an RA label. The credit card would be refunded as soon as the package was returned.

I bought a Garmin GPS with an extended Circuit City Advantage Protection Plan for Home and Car Electronics (ESP). The GMN SPC340C started on 1/19/2008 and expired on 1/19/2012. When I bought the plan, I asked what would happen to the extended warranty if Circuit City would go out of business and the salesman said that the warranty was handled through someone else. I have tried calling the number on the receipt which is Circuit City and all I get is a busy signal. That plan cost me $71.99 and I need repair work done on my GPS. What do I do now? The receipt says to bring the GPS back to them. They went out of business.

I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call. The people I talked to at Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct. I spent $30 on the new battery, and I think it is wasteful for me to return the entire camera instead of just the dead battery.

I purchased a refurbished Canon ZR900 camcorder from TigerDirect.com. The camera works fine, but the battery pack that came with it was completely dead and would not even charge. I bought another battery and it works just fine. I called Tiger Direct about some kind of reimbursement, and they said I'd have to return the entire camera. I really didn't want to do that because I purchased the camera for a special event, so they suggested I contact Canon directly and gave me a phone number to call. The people and Canon said I'd need to return the entire camera to their service center, and when I explained why I didn't want to do that, they told me to contact Tiger Direct.

Another victim here. When I purchased my computer in December, along with Firedog, I was assured Firedog would continue by many employees. Guess what? I have a problem and no Firedog, but out of money for coverage. Go figure. This sucker was not born yesterday!

On 2/16/2009, I placed an order online for an Acer AOA150. The order number is **; delivery to be signed by me or my sister. CompUSA contracted with UPS to deliver the package, but we never received the package. The UPS tracking info stated that package was delivered on 2/24 and that a John ** signed for the package. I contacted CompUSA regarding this and was told that an investigation will be completed in 10 business days. An investigation was opened up from 2/25-3/10. UPS also interviewed my sister at the shipment residence on 3/13. The UPS delivery guy stated that he had never seen her before and that he did not deliver the package on 2/24 even though the delivery was on his route. My sister also signed a statement on 3/13 acknowledging that UPS completed an investigation.

I purchased a what was called a universal charger for my husband's laptop. The charger was not universal because it did not work for a Dell or HP. My husband returned the charger with receipt. Because the purchase was made with my Debit Visa card and he did not have possession of the card when returning the item to CompUSA; therefore, CompUSA issued a gift card for the amount of the universal charger. Well, roughly a week after the gift card was issued, my husband attempted to use it. The gift card had a balance of $0. After discussing with the manager, the resolution was to contact the store in a few days to allow some research. My husband and I have been in the store four times to try and get this resolved. Between the manager that will not speak to any customers and the clerk behind the desk rolling her eyes, nothing to date has been resolved.

I tried buying two HP monitors from the Tiger Direct store in Orland Park, IL. The place is a bit of a zoo. Unanswered phone calls. When two days later, someone picked up the phone. After asking my question about the sale monitor, she said she would return, and left me on the phone, and never returned.

I had bought a external HD. It was physically broken inside. Talked to them, got forms to send it back in. I told them I needed one immediately and they said I would have to wait till that one was back and taken care of or to purchase a whole new and wait till they processed the return on the broken one. I told them I wasn't going to purchase another one, I would just wait till they processed the return. The next day I see an e-mail from them saying my credit was denied and I couldn't purchase another one until I got it cleared with my credit card. Found out these guys tried to run another through PayPal without my permission.

Purchased a laptop with CA anti-virus that supposedly included a rebate. Once again tiger leaves me holding an empty rebate bag.

I don't know if this complaint fits in here but I'm putting where I can... I made a purchase from Tigerdirect 1 yr +/-ago. I made certain, as I do with all my online purchases, that no newsletter/email options were selected. After the months that this has been going on, I can only conclude that this has apparently become a personal thing with someone at their company.

I bought a computer HP G50118NR, but I still am waiting for the rebate 150$.

I purchased a computer from Tigerdirect.com with a two-year extended warranty. The computer failed on December 18, 2008 and I called the warranty company to set up a repair. It took them over three weeks to send someone and they told me the computer needs a motherboard and a power supply. I had the Technician take the computer to his shop so when they send him the new parts, he can fix the computer. It is now almost two months since we called and the computer is still not repaired. I had to buy a new computer for my client so they could at least work. Every time I call, I get the excuse that they are waiting for a motherboard. I told them to use any motherboard to repair the computer. They keep telling me that they need just one which they are still waiting for.

I recently received two $40.00 rebate coupons for TV converter boxes. I applied for through Tiger Direct online order service but never received anything. I also ordered computer parts order #**, which had a $30.00 and $15.00 rebate on what I ordered (I received a computer tower which was damaged when I received it. The outside front case was cracked upon arrival at my address.) But never received either rebate discount. So I am out $45.00 in rebates on items ordered that was damaged upon arrival and I am out $80.00 in rebates for television converter boxes.

Before I tell of my complaint, I'd like to say that in the last 12 months I have purchased over $3,000 worth of items from Tiger Direct personally, and my company has purchased over $10,000 worth of products. So in 12 months, Tiger Direct has seen nearly $14,000 worth of business from me. Tiger Direct has lost my account due to poor customer support. I will now be giving all of my business to NewEgg.com which I have read good reviews on. Several weeks ago, I purchased a computer system on Tiger Direct's website, the total price was a hair under $1,000.00. The system was advertised (and still is advertised) on their website as having a Radeon HD4850 video card. This is one of the key reasons I purchased the system. I do high end graphics and animation work for a living, and needed the dual monitor support the HD4850 card offered.

On or about September 19th, 2008, I purchased a Gateway PC from Tiger Direct in Fort Lauderdale, FL. I also purchase an extended warranty at the time of purchase. At the beginning of December 2008, my computer started to overheat and shut down. The fan would race and the system would shut down and sometimes re-boot itself. I called Tiger Direct and informed them of the problem I was having and was told to bring the computer into the store. On the 7th of December, I took the computer to Tiger Direct Store in Fort Lauderdale, FL and was told that I was 24 hours past the warranty date and should send my computer to Gateway (Since I was traveling and didn't have an address for return, I waited until I got to my destination, in Houston, TX to call Gateway)

The Day before deploying to Afghanistan, I took my children's PC into Circuit City's FireDog tech desk. After explaining that the PC would lock after loading windows, the tech stated that they would find out what the problem was and I was charged roughly $64.00, which was fine and I had no problem with. I was called the next morning and told that there was an issue with too many items loading up in start up and he could clear the problem up. The Rep also stated that I could pick the PC up at 6 pm that night right as they closed on New Year's Eve night.

I originally purchased a PlayStation 3 in July of 2008. I also purchased a replacement plan with the unit. In October of 2008 the unit began to malfunction and I sent it back. I received a unit (refurbished) three weeks later. The unit that I received was faulty because it had a loose part moving-around the inside of the unit so I sent it back (before the Thanksgiving holiday). The second week of December I called to follow up on my replacement. The rep that I spoke with told me I was to receive a Gift-card in 1-week because the unit is back-ordered. I call back a week later (3rd week of December) to follow-up on the gift card and the rep I spoke to told me that the Gift-card was denied and I was to receive a replacement unit in 1-week. I called back on the 29th of December and was told that they would have a shipping-date for me on the 2nd of January. I called this morning and now they have told me that the unit is on back-order and they do not have a date for me. I requested for my money to be refunded and they do not want to warrant Time as grounds for a refund.

I have purchased over $30k from them via the internet. Now they charge Tx sales tax for internet orders just to make 8.25% more profit. The freight is already too high or higher than the freight companies charge. If they don't correct this, I will buy from who they buy from and cut them out.

I have ordered many products from this company in the past, and been happy, but lately their quality control and customer service have been going downhill. In the last few months, I've had several orders in which they either sent me the wrong item or one or more items were not functional upon arrival. Each time one of these has happened, it has been a fight to either get the correct item or get my money back. In one case they never did return my money, even though they acknowledged they had received the returned merchandise and I followed all of their instructions to the letter. After a month of getting the run around and no refund, I had to file a dispute with my credit card company to get my money back. If you are feeling lucky, their prices are tempting; if you need quality service and support, look elsewhere.

I ordered 3 digital picture frames on the internet on December 12th for Christmas. I had them shipped to my billing address (simple) and used a trusted credit card. I received an email that said my order was successful, then 3 days later got 2 more emails that said there was a hold on the order and I needed to call customer service. I tried every number on their website, but was only able to reach one customer service representative over the course of three days of near-constant calling, wherein I received only busy signals (mind you, I was calling from CHINA! Expensive).

I made my first purchase with Tiger Direct on November 29th. The ordering went thru without a hitch and it gave me a delivery date of the following Wednesday. The next day I went online to check my order and found it was now back ordered! Needless to say, I was unhappy and did a little online research about this company. The more I read, the more I considered cancelling my order. Calling the companies representatives they promised me it would be in stock by December 11th. On December 7th my order shipped and I received it yesterday. I am more than pleased with the purchase, the merchandise arrived in perfect condition and I would definitely consider purchasing from them again.

Called 11/11 with warranty claim. Their warranty company called and spoke to Joe at ext **. WACA said they would call with tracking number for part on 11/19. No call. On 11/20 we spoke to Maurice, still no part and no tracking number. 11/22 called Tiger Direct and spoke to Abraham at ext **, who said it was a warranty issue. 11/24 spoke to Charles at Tiger Direct who called his Supervisor Carlos who was supposed to call WACA. Still nothing from either.

I ordered 1 SanDisk Sansa m240 1GB MP3 Player (Silver) Condition: New from TigerDirect.com through Amazon. I received a Pink Refurbished version of this player. I spent over an HOUR on the phone with TigerDirect, who blames Amazon for mis-advertisement, and will NOT replace the item that was shipped. I was told they'd refund the purchase price. I specifically waited to purchase this on Black Friday to get the sale price. I can't buy this item again at the price I paid. ($12.99). Now I have no gift for my father for Christmas, and can't buy the item again at this price. The CSR I spoke to at TigerDirect and her manager continued to place the blame on the Amazon site for advertising the wrong item.

Would not supply me with a service shop name for I-INC Monitor which I purchased from them (Tiger Direct), and it needed repairs, was off warranty by two months. Told me to call I-INC but they gave me wrong #. I-INC would not answer any emails and Tiger Direct told me not to bother them and next time buy my products from Future Shop or someone else. Customer service people were incompetent and rude and would not put my call through to someone who might know something such as a supervisor. I had the feeling that no one there knew anything or as I said before were incompetent.

This is a follow-up to a previously posted complaint. I had an issue with the customer service because they said they would give me a price match when they dropped the price on a laptop I had ordered about two weeks prior. The refund was not processed in the 7-10 days they said it would be, so I called again, and then said they did not have a note of me calling prior and would not price match. I emailed an Executive VP and he made sure that I was given the promised refund. Customer satisfaction is important to Tiger Direct. I will continue to do business with them.