TigerDirect Reviews

Not only that, it also took 3 weeks to get the tv I purchased.

On 8/14/07 the power cord on the laptop no longer worked, so I called Tigerdirect and was told to call Westinghouse. I gave the serial number to Westinghouse and was told that the laptop's 1 year warranty expired 6 weeks ago! Tigerdirect insists I purchased a new unit and was shipped a new unit but according to Westinghouse that laptop's 1 year warranty started July, 2006.

After several phone calls and emails, they are telling me that I should have returned it elsewhere. They have no phone number or anyway to contact the people who sent it to me so I can try to track it.

TD clearly states in red letters under their terms and conditions that no item will be billed until it is shipped.

I thought the issue was finished until I received my Discover Card statement showing I was billed by TD FOR $407.10

I called TD and they gave me a big runaround, after several more calls they reluctantly agreed to refund my money. I asked that they send me an e-mail to confirm the refund. They refused!

The drive was delivered by UPS, 2nd day air as contracted. When opened, it was discovered that the anti-static bag containing the drive was already cut apart and unsealed. I called their 800 number on the packing slip immediately.

The first call center person suggested plugging the drive into the notebook computer to see if it would work. He also said it would take about 2 weeks to turn around a replacement drive. After some discussion about the unacceptability of this, he hung up.

Between the previous call and the next call to their 800 number, I connected the drive to an Apricorn EZ-UP-Universal drive upgrade kit to enable me to connect the drive to a USB port of an already fully functional notebook as an external drive to test the drive and see if the drive had actually been formatted and used by a previous owner.

On plugging the connecting the supposedly new drive to the computer using the USB port, some software already on the drive automatically started and installed things or chaged things on the original hard drive still in the notebook.

Realizing that some software on the supposedly new drive had done something to the original operating system and hard drive still in the notebook, I decided to examine the drive contents to see it it could be determined what it was.

Examining the drive led to the discovery that some person named Bob had already used the supposedly new drive and had installed his Windows operating system on it.

I immediately called the 800 number for Tiger direct again. This time, I got a different person at their call center. This person didn't believe any of this but offered an exchange that would still take two weeks. This is still unacceptable. I wanted to know how, when I had paid for 2nd day service, a new drive would be delivered overnight and how the now corrupted operating system and files on the already existing drive in the notebook were going to get fixed. This person offered to transfer me to a supervisor and whereupon I was disconnected.

On calling a third time, I asked immediately to speak to a supervisor. This supervisor proceeded to tell me what a computer expert he is and how what I am describing is completely impossible to occur. He still offered the 2 week process of exchange, but denied any responsibility for damaging the operating system and data on the computer to which the drive had been attached.

I said I had to speak with my IT person and I would get back to them. I emailed them the response my IT person said and never got a response I had to email it three times finally tonight I got a reponse saying there is nothing that they could do but to shop again at tiger direct.

A few weeks ago (today is 5-1-07) I turned my LCD off, took a nap, came back and the power button no longer worked. Tested LCD myself, and it still recognizes power up, power down status of PC indicated by the orange LED. Just the power button to turn on the LCD's display has gone defective. No problem right I got TAP's 2 yr warranty! WRONG! I phoned up initially and the guy told me to just take it into the location I purchased it for replacement, refund, or basically as I was told - to get this process started. I told the guy the location was closing, and is this going to be a problem? Asked him twice, "oh no problem sir they'll take care of it". I'm thinking ok wow if it's that easy I should have done it sooner, but I am very busy running a business in a partnership.

I bring in my LCD straight to customer service; broke up this cute little conversation between some girl and an older guy; both sitting on the counter. The guy "appeared" to be in charge. Told them I'm here under TAP's warranty, and looking to get the ball rolling basically. They both have blank stares and just kinda shrug their shoulders. Tell me I have to go to the 2 locations that are remaining open in the DFW area (Plano, Frisco). I promptly said "no that's not an option" (TAP handbook also states if over 50 miles they will send postage paid box; its over 50 miles). "Well Sir our TAP program is going under some changes due to store closures" - as he hands me a sheet about it which was basically useless... "Ok and this means?" "We can't help you here. We have no inventory."

Ok I understand that; I'll just take a refund then. "Sorry Sir only corporate can do that." "OK...well somethings gotta be done here regardless". Call Plano or Frisco, and the girl asked me, and wrote Plano's # on my sheet for me. So I'm pretty understandable, and at the mercy of disgruntled employee's counting down the days; stores closing they don't give a damn, don't even bother looking at it or asking ANY questions, but just pawn me off to another location. Fine, don't have time for that child's play - I leave.

Call TAP hotline AGAIN, during MY business hours. Got a nice, helpful, fluently speaking English gentlemen on the line after nearly 30 mins on hold. Everything is good to go, no problems, smooth as ice. He even took out my home address completely and put my shop address only so there would be no confusion. "Sir a box will be shipping to you postage paid, pack it up, send it in, and your good to go basically." His name was Shane, and he was extremely helpful I was so relieved.

Two days later through email confirmations they send, my Service request is completed/resolved?! Showing only a status of invoiced. Wow I'm nearly furious at this point, but I keep my cool in good faith. I call TAP during my business hours AGAIN on Monday of the next week for the 3rd time. Not so fluent English speaking gentlemen answers after another half hour of holding. Reviews my service request, then puts me on hold for 20 mins (he did come back halfway just to inform me he's still looking into it) his supervisor reviews my case as well.

Squeaky clean. There's no reason it should be in this status. "Sir someone cancelled it perhaps for some reason, or made a mistake. I'm emailing corporate now, and they will respond back to your email you provided." "OK *cussing up a storm to myself*" When can I expect an answer? "Wed at the latest Sir." OK appreciate your help, bye.

In good faith that a company will stand by its warranty program; I'm keeping my cool (sure it was only 29.99 but a deal IS A DEAL) So Wed rolls along, no answer from nobody. Thurs I email customer escalation which is a link located in the TAP service request correspondences for urgent issues. I state the sum of my issues, and that I need service for my LCD. Not like an **, but firmly stated. Monday comes along...NO RESPONSE FROM ANYBODY. I'm convinced at this point CompUSA could give a **.

I call TAP yet again during business hours for 4th time; which is 3 too many of what is neccessary. All niceness and formality is out the door now. Now I'm being the biggest ** you could imagine, and rightfully so at this point. I lit a fire under the TAP operator to where he was at a total loss for words at some points, but I told him also I know it's not his fault, but something's gotta give at this point. I'm running my business PC on my old 15 inch CRT which is flickering due to a bad display cable (which of course is built into the back of the monitor). It's been over a week and I've heard jack crap. I had a box coming, then 2 days later I don't have a box coming? My status is COMPLETED/RESOLVED. Oh and tracking back a little - both of the not so fluent English speaking TAP's guys mentioned more than once - "do you think you can go to Plano?" "** NO Sarge!" if I do; I may end up busting this LCD over someone's head at this point.

Anyway the guy I'm on the phone with (thank God he was American) says he shows something shipped on the 4/23/07. "Ok it's 4/30/07 it could have been walked from Dallas to Ft. Worth by then. It could have come from Nebraska and been in my hands by now under regular shipping." Did they ship an LCD or the postage paid box? I can't tell...Well let me make it easy and ask what DO YOU KNOW?! heh I didn't say that though... "I understand Sir maybe they're backed up." I say OK man. I don't trust anything that anybody says to me at this point, and I'd be happy with a refund. "Ok Corporate has to do that; I can transfer you." Yes Pls, I thanked the guy for his help.

So I hold for a while longer all during my business hours of operation, and my business partner understands but its not fair for him to be shouldering my load in the meantime. I get a guy on there that gives me an attitude right off the bat. "Oh we no longer own that store. It's a liquidation company now your gonna have to cont." I cut him off right there with a **! "I purchased my product while this store was operational, and its not my ** fault your stores are closing, but I'm bearing the brunt of it regardless".

He even has the nerve to say "tell me where that is in the TAP handbook, I gotta copy right here, what page is it?".... So the guy cools down and gets helpful after I chewed his smart jive ** up some more. He adamantly claims they offer no refund past the 14 or 21 day purchase window - ok fine I was going on a limb with it, but the handbook (which is a legal binding contract) states if no replacement can be made, then a refund will be given.

So ok I say, somewhere someones ** me here saying a refund is like no problemo...he says "they're just telling you that, but I'm customer service, and they won't tell you what I will" which is valid on his part actually. I said ok this is corporate right? No TAP IS corporate...*SIGH* at the mercy of crap service. I explain to this guy E-V-E-R-Y-T-H-I-N-G I've stated here. He then says "Sir, someone cares, I've been on the phone for 17 minutes with you looking into this." Ok ** "First I've been on hold for 20 minutes+17 min candy ** in with you, plus this is your JOB, BUT I DO appreciate your help" - "Thank you Sir"

He makes another service request out for me, and tells me this one is different; it's special; this is top escalation and will go to management for review, and they will then see this through, and they "MUST" take action on it. Wow ok Tiger, but the reliability of people taking action so far has been non existent - I don't trust a ** person working there, and thank god I still have my worthless LCD. So the guy was helpful as he could be I suppose. In closing with him I ask - "So now that this has been done, and I've gone through all this hassle, gone this far with this...Is something likely to happen now?" "Well Sir I don't manage that department. I can't tell them what to do." "Ok I understand that, but is action MORE LIKELY to happen, is this going to be expedited, handled, cared for, etc.?"

I told him I'm not going to take his word for it or hold him to it, he gives me the same story. I restate my question THRICE, and he says yes something should happen, you should be receiving your box very shortly, and he said within 48 hours!? Ok thank you for all your help, bye. So this is where I'm at now. It's Monday morning 5-1-07. In my fury I forgot to ask the TAP guy if a tracking number was available. Nothing has come to my shop or my apartment yet either.

I'm going to call TAP once again. However, this time I'm going to threaten them with legal action (TAP IS a legal binding contract-they obviously refusing me service at this point), and with the Government Office of Consumer Protection agency for lack of upholding their warranty service, and deceptive business practice. I'm going to make some ** get off his butt, ship my box right then and there, and I'm going to get a tracking number for it. Otherwise I'm going to stay on the phone until my demands are met. I'm going to call the Office of Consumer Protection agency and file a claim with them as well regardless because I DO NOT TRUST COMPUSA ANYMORE, and if my LCD is in the mail for weeks with no response, or if I do not receive service; my information will be officially documented through them, and they will be answering to something like this:

"OCP may issue Civil Citation(s). OCP will seek $500.00 civil fine and an Order for Abatement which may include restitution for the consumer. OCP may also enter into cease and desist agreements whereby the merchant agrees in writing to stop the practice. Such agreements may also provide for restitution to consumers, civil penalties, and payment of investigative costs. If appropriate, OCP may transmit cases to the County Attorney for legal action. The County may sue for civil penalties, restitution, injunctions against continued law violations, and any other relief which the Court deems appropriate." Ah I feel better lol :D

Then he said that if we get the laptop next week, we will call you but you will have to pay the regular price for it. I said what is the purpose of my order then if I don't get it for the sale price? He said I can't do anything about it.

Haven't had any correspondence since informing them I was referring this to CA state AG office.

I was informed by the Tech and a store manager that some of what I was told by the CompUSA sales person was not in actuality covered by the warranty that I had purchased. This prompted me ask the manager why in the world would I waste my money to purchase something that was worthless?

Also, there was no information that came with this computer. All I had was a toll free number that is good for nothing since they never answer the phone. We've been trying to reach them since December 26th. My son finally got someone on the phone for technical support but they gave him the run around telling him to call another number. No one answered that one either.

Now I have this laptop computer that has not been hooked up because of some technical issue.

So, she brought over the store manager and told me that you can not return this. I complained and he brought over his district manager. He was willing to exchange the damaged PDA with not only a new one, but a higher model PDA. So, he went to the back of Circuit City and when he came back, he told me that the PDA that was damaged just arrived at Circuit City 4-days ago and was never returned within those 4-days either. And the district manager could do nothing about it. So, I ended up with a damaged PDA that I can't even use. I do not know what to do. I am extremely upset with this situation because this has never happened to me. The district manager showed no remorse and didn't offer me any guidance. The switch of the PDA must have happened anywhere between HP and on its way to Circuit City.

This PDA cost me $239.00 and I have nothing to show for this.

Loss of $250

I have lost the use of this $50 for an excessive period.

I carefully followed the required OnRebate.com process. I was informed that all the rebates had been approved and that pending final vendor approval would be paid. That was in July/August, it is now almost November. I have received no rebates.

My second complaint is with OnRebate.com. Their whole rebate process is so long, complex and dragged out. I think their sole purpose is to defaud would-be collectors and cause them to give up.

I had lose time and money with this company, besides I lot frustration, since I start buying from them(about $350.00)

In the past month I have called 3 times and emailed 3 times in an attempt to have this item picked up. Although Customer Service admitted that the error was theirs, they issued a return authorization which requires me to pay shipping and insurance. Why should I be stuck paying shipping for their error?

I have requested a refund for my port replicator, but no refund will be issued until they receive their transfer unit -- and yet, despite repeated assurances, they have not arranged for pickup. Customer service has been impatient, incompetent, and utterly unmindful of their failed promises to take care of this problem.

This was my first order from TigerDirect -- and it will be my last. I ordered my Lenovo port replicator from another company and received the item promptly.

I followed the directions to the letter! All steps of processing were completed and CONFIRMED by their web site. EXCEPT PAYMENT.

I contacted the company and the guy I spoke to on the phone said it appeared that all of my paperwork was in order and gave me a telephone number to call. That number proved to be useless and I have yet to receive the money.

I had the opportunity to get my entire rebate almost immediately if I allowed them to deduct more that 10% ($5.50 out of $50.00) from my rebate. Otherwise I would have to wait 8-10 weeks. Even thought it's ridiculous to have to wait 8-10 weeks, I accepted that option.

10 weeks passed last Tuesday and I'm still waiting.

The camera had come in a factory sealed blister pack. I had had no opportunity to examine it at any point, until I took it home and cut it open. The next morning, I took it back. WHen I got there,the cashier said We are going to charge you a re-stocking fee, because you opened the paskage. I asid, I asked everybody yesterday about that and everyone said I could return it no problem. It's broken. The only way I could know that is to open it. Are you selling defective items over the phone, because you know they can't be examined? The cashier said, Our policy is written on the back of the receipt. I said, Writing on the back of a receipt is illegal and I never got a receipt. I only got a pick up slip.

SHe said, Too bad. You opened it, so we're charging you 15%. I then spoke to Dermott, the operations manager, who said, OH no, if you opened it, we charge you 15%. I said, OK, I'm going to return it anyway. It's an illegal charge, and you are selling defective merchandise, which customers have no way to examine. This is illegal. I am going to report you. I want my 15% percent back, and I also think you should be prevented from doing this to other people.

About a week later, I got an email from onRebate (which is owned by Tiger Direct) telling me that two of the rebates (for $10 and $30, the smallest ones) had been approved and two ($40 each) had been declined. I tried to call them to find out why, but their automated menu does not have the option to speak to a human.

I emailed a request to find out why these two rebates were declined and received another email saying I would get a response within 72 hours. Nine months and 15 more email requests and I'm still waiting for an answer.

The other rebate ($20) was supposedly processed on July 3, 2006 (about 2-1/2 months later) and I received an email saying my check was processed and mailed. However, I have yet to receive anything. I have sent NUMEROUS emails to OnRebate and after a lengthy delay I always get an email saying to allow 5 to 7 business days for investigation, or now...2 to 3 MORE WEEKS for more investigation. I call the phone number they list, and after audio response, hold for at least 30 minutes with no one ever coming to the phone. Something tells me they plan it that way.

While the TV was gorgeous and sharp it would not work with some channels and occasionally it would loose volumne. Circuit City said to bring it back, however we had made arrangments for the cable company to install a High Definition cable box and waited to see how that affected the unit. We experienced some problems and found that the TV was returning 115 volts out the cable connection and blew the cable box.

When we returned the unit and set it on the counter the store manager refused to accept the unit saying that they had witnessed us taking the unit out in inclement weather and thus our warranty was voided as soon as we left the store.

No one said a word about any warranty problems, the store personnal wrapped the TV. I think the TV was defective long before the store got it. CIrcuit City however refuses to honor the warranty.

CompUSA has $65 of mine and they have no goods or products that I want or need. I tried to redeem the store credit for printer ink cartridges but they don't carry the ones I use and they have nothing else in their store that I wish to purchase.

It's time for the attorney general to look into these people for false and misleading promises. The web is loaded with broken promises from Tiger Direct cheating on their rebates.

The first guy I spoke to said he would call me back after he spoke to his boss, but he didn't. The second guy said they couldn't do anything, and the third guy was very rude and said the WOULDN'T do anything. He also said I couldn't return it because it had been opened. He said we didn't sign up for 4 payments, saying we were lying because computers don't lie.

I read the agreement very carefully when I signed it and I know what I signed.

Upon calling them they told me to send them the e-mail declining the rebate and get a new rebate form. I have not head a word from them since and my order was 5/19/06.

I called onrebate.com and they told me to call tiger direct - I called tiger direct and they told me to call onrebate.com. (which, by the way, is an entity of tiger direct).

Most likely, by adding the speaker system to the rest of the items, their computer system overcharged S&H when the weight of combined items was over a certain limit.

They agreed to give $24 back but I think they probably should at least give back $45.

I checked the status of my 1st order to see if it had been shipped. It had not even been looked at by TD, but there was a hold on my CC for that amount. The first employee I spoke to said a shipment of the item was arriving that day and my order would be shipped over the week end or Monday. I asked why the page still showed in stock , he didn't know. The next CSR said the product was not expected until late August. Again, she did not know why the page still reflected an in stock status.

I asked for a supervisor and spoke to Elizabeth, she repeated they would not get any in until late August. I was then transfered to Michael, who was very annoyed to even have to speak to a customer on the phone. After I repeated my issue for the fourth time, he told me, "your not going to get one, do your business somewhere else, I am cancelling your order".

I asked for his supervisor and was told there wasn't one. I later found out that TigerDirect frequently has employees pose as supervisors when talking to customers.

I believe they would have charged my CC that day and MAYBE shipped my item a month later.

When I purchased my three phones from Tiger Direct, I requested that all three phones be placed on the same family plan because, well, we're a family of three. When I received them, the phone that was to have our land line ported to it had been placed on a separate plan. I called immediately and had it changed to be included on our family plan as I had originally ordered. I have been assured on five different occasions over the phone with customer service that the issue had been corrected and someone would contact me in 10-14 days. the rebates are still being denied.

My last rebateable purchase was a $300 ATi video card that offered a $50 rebate. All forms were filled out and photo copied. UPC's were gingerly removed from the box. All items sent certified mail. TD customer support claims to have never received it. They say send it again, so I did. Then they claimed the rebate had expired. This is after 20 (NO EXAGERATION) phone calls.

After speaking with 2 employees and then asking for the manager...my problem worsened. I was told that their computer system was down and that they would not accept my return because it was from the store in Manhattan and they could not verify my purchase in their downed system. I repeated that I had my receipt and that the purchase was not even 5 days old. The manager was very unprofessional and condecending in his approach towards the situation. I expressed my disappointment towards the fact that though I had a receipt they would not accept the product.

As a paying consumer it is not my fault nor my concern that their system was down. According to their return policy, For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC code, packaging and all accessories. I HAD THE RECEIPT! Their system wouldn't have a record because the SYSTEM WAS DOWN. So why wasn't I allowed to return my purchase. Then the manager was even more arrogant in his way of speaking by stating that I was taking up too much of his time! Now I dont think that was professional at all.

This is all over a $30 part, which has your company name as the manufacturer. This means to me that it is your product, but your store will not give a store credit on your product. When I went on line to see what your return policy is I found this statement, “If you do not have the original receipt, you may exchange unopened product for a CompUSA merchandise card. Items must be in new condition, with the original box, packaging, manuals, accessories, and UPC code. Opened software, games, and videos may only be exchanged for the same title.”

The only person who opened the unit was the person at your store to see if everything was in the box. It was not a blister pack, bubble pack, or software that she was returning. The woman, Liz, my daughter dealt with at the Norfolk store told her she was a supervisor and then later denied it. The Sales Manager gave her the store Manager’s name, Mr. Miller, but calling him doesn’t seem to do us any good. I called your customer care department at 1-800-COMPUSA and was treated extremely rudely by your rep, Tanya. I asked to speak with a Supervisor and she said there were none available, but one would call me back. That never happened either.

I called the regional rep, a toll number for me, and left a voice mail message. She called me after my workday was over and left a message, sighing about seeing if she could do anything for me. She called again and was told I would not return to work until Wednesday, 26th, and to call back. But as yet I have not heard from her. Your company is not showing me regular customer service, let alone extra customer service. My daughter is in the market for a new tower for her PC and it won’t be purchased at your stores. You are losing a customer in her and even more when it comes to my family and friends. And this is all over a store credit for a $30 part. Is this truly worth it to you?

I called TD for clarification and was told that I qualified for the $40 rebate and would have to find for myself on ONREBATE's site. The only rebate available for $40 was for purchasing a bundle consisting of the eTrust suite and qualifying hardware or software. Although the DVD writer was not included in the qualifying list, it was my only option.

I submitted all the documentation I had, and, of course, the rebate was denied. I contacted Tiger Direct twice and both times was disconnected.

I won't be ordering from Tiger Direct again. There are too many reputable businesses, on-line and brick-and-mortar, that offer good values without rebates. Or, if they offer rebates, they will actually offer useful information about how to receive them.

I called CS and they said I had not signed the form. I looked at my copy and sure enough, I forgot to sign because I did not see the line (it is not so clearly marked). I guess it's my fault but maybe they should make it a little more obvious.

In the end, the CS person said I could resubmit, which I did. Let's see if they come through this time.

This only became an issue when I found out that the phone was used. The timer showed over 20 hours, there are telephone numbers in the phone and the messaging was in Chinese! Trying to get Tiger to respond has been unsuccessful.

If Tiger is selling used phones or they are not the selling company, they should state so.

When I contacted their customer service, they were unable to match the UPC code on the cheap bag they sent and it was not listed on their web site. They said I needed to send the wrong item back and they would investigate the problem. I informed them that I didn't want to wait for them to send me a return label, wait another week for them to get the returned bag and another week for them to ship the correct one. I told them they needed to send me the correct item that I paid for and THEN I would send them the wrong bag back. They refused.

This is ridiculous ! I was cheated out of my rebate. The only reason I bought the phone from them is because of the rebate. I could not afford the phone without the rebate and now I am stuck with it. That is grossly unfair!

I contacted them on their website, and since then they have replied to my email saying their records indicate that my order was shipped.

So now, I basically paid $237.01 for about half a pound of packing peanuts and an invoice!

Without the rebate, I would have never purchased the monitor.

Just before I put the forms into the envelopes, I noticed there was a place where I needed to sign. I was relieved that I noticed - I signed the forms and mailed. I got an email notification of a "status update" on 4/1/06. Their website told me my rebate request had been received - and denied because of no signature on the rebate form! (Can I say "Bull****!!!"?) No update on the other rebate request, that I mailed on the same day... a month ago. (Must have been "lost in the mail," huh?)

I contacted Tiger Direct - they told me they have a "guaranteed rebate" program - in order to take advantage, I'd need photocopies of all my mailed-in material, PLUS proof of when I mailed it. (So evidently you need to use Registered Mail to submit a rebate request with any expectation of getting the money.) At this point, I've told 'em that if they want to pull this scam on me, I may lose $57, but they've lost whatever business I might have conducted with them in the future.

In 2005, I bought approximately $25,000 worth of computer-related products for myself and my employer. (I submitted 32 rebate requests in 2004 and 12 in 2005 - never a problem with any of 'em.) There are a lot of places to spend my money other than with these clowns! (And I'll warn my friends, as well.) I'll never trust Tiger Direct again. (I always thought their catalogs and email promos looked a little on the "slick" side - now I know why!)

I don't expect to get the rebates I applied for (one for $50, one for $7)

Upon waiting 45 minutes for help in the short staffed store this past Saturday, I was told this camera had problems and he would have bought the Canon I had wanted if it were him! He said this model Kodak had been known to have lots of problems and was not the quality of the other, so I told him I wanted to exchange the defective camera for the Canon. He said I could, but would have to pay the extra $20 charge they have for returned merchandise. I said alright and went to the returns desk to get the gift card to put toward the Canon camera.

I did just that. I purchased a camera that was more expensive. They brought the camera to me and then I opened the box to see that all the items are in that box. The box that opened in front of them did not have any seals or stickers that I had to tear in order to open it. I got that camera and then I walled out the store and walked back in to return it. The manager of the store did not want to take it back and refund my money unless he would charge me the restocking fee. They saw me 2 minutes earlier open the box and look inside and not touch anything!!! But they refuse to take it back!

During the conversation, I ask the person if my product could have been refurbished because there there was only 280GB of space(out of 300GB). This bothered me because I had never been told, nor was it advertised, that the hard drive was refurbished. He informed me that it was advertised as refurbished and that it would be on my receipt.My receipt does not show that the product was refurbished. The deal with the rebate and the false advertisement had taught me a lesson. BUY from reliable people. No more Tiger Direct.com for me.

But I responded by saying that the unit is less than 2 weeks old and it should not have stop working. Alex then asked for my number and asked me if I remember the date I purchase the unit. I provided the information. Alex then asked if I had the box and all software that came with the unit. I told Alex I have everything but the box. He then stated that I could return the item with out original package. I requested to talked to the Manager. Alex put me on hold for about 2 minutes came back on the phone to say as he stated earlier. If I do not have the original box the store can not get credit for the unit.

I asked Alex well can't you take another unit off the shelf and swap it out and the keep that box. I'm not asking for money just a working unit. Alex then replied try the Manufacturer. We can not perform that task. It then replied I guess I out of $47+ dollars. ALex stated pretty much.

Over the next few months I sent them 3 scans of the money order and then a fax. They would always say they'd get back to me after checking with their accounting dept but they never followed through and I'd have to repeat the process every time I called. After a year of getting nowhere and 20+ hours of my time David R, the Senior Account Manager, figured out the credit was applied to the wrong account. I'm still waiting for this refund after 15 months.

After much frustration, I finally wrote to the person they said was CEO of Tiger Tiger Direct, who was Mr Carl Fiorentino. I wrote to him by snail mail and faxed him on September 9, 2005. Todate I have not received my rebate and all efforts to beg, plead and finally threaten has all been to no avail. Tiger Direct sahould not be allowed tom run this shell game and get away with this type of robbery. They should not be allowed to advertise any rebates and give us the costs without rebates.

We put one of them together. It didn't work - that is, it crashed within 2 minutes of booting. Tiger Direct patched us through to tech support who told us that these were incompatible parts that's why they didn't work (afterwards we discovered that Tiger Direct does not have technical support - that apprently they had patched us through to one of the suppliers.) At any rate, we said we wanted to return these items. we were issued a call tag and TD agreed to pay all return fees. That was the last we heard form TD. Despite a promise of PS call tags, nonoe materialized. Despite a promise of reimbrusement of the FedEx charges, that has not happened either.

They said they'd allow me to send in the correct form (and I kept the clown on the line to make sure it was the right one) so I did. This time I received no response. After a month I called them and was confronted by more than one unreasonably antagonistic operators. By the conversation I had with them, I came to the conclusion that all their supposed rebates are scams and the people I was talking to have to deal with people who are ripped off all the time. The had very rehearsed (and robotically exclaimed) responses to questions that I had which should be unusual.

That was the first and only thing I ever got from Tiger Direct. I only wish I'd seen these posts before I ordered from them. Now I buy from newegg.com. They have very reasonable prices without the phony rebates.

Unfortunately, the salesman failed to mention Circuit City's "restocking charge", a fact I was extremely disappointed to find out when I returned the item. The cashier pointed out that the details of this restocking charge are printed on our receipts. I think Circuit City should tell customers about this charge BEFORE they buy an item.

I called to get a return authorization for the combo. I packed everything up and sent it back in the same box it came in (both the mobo and the cpu were in one box). Got a credit back for the motherboard but not for the cpu.

I called Tiger Direct and was told that the first CSA had only given me a return authorization for the motherboard, but he "showed that both had been received." He said he'd credit back the price of the cpu too. After 5 days, the credit still didn't show, so I called again. This CSA said that he showed that the motherboard had been returned but had no proof that the cpu had been and that the claim had been closed. He said that without proof he couldn't give me credit.

So I'm out $95 bucks with no CPU to show for it.

Merry Christmas Tiger Direct. You can stuff your stockings with that CPU! I'm NEVER doing business with them again.

After two years I took another chance assuming after all the hassle I had given them and my letters to the officer in charge they would not again rob me. I recently purchased an HP dvd 640 that came with a $20. rebate. As a result of my previous experience I carefully photostated everything prior to sending. I gave them all they asked for and more. I cut out all the barcodes there were, etc.

Robbed again, they eventually told me I gave them the wrong barcode. I went to the photostat and checked and then wrote them a letter on my official stationery that they had received the exact bar code sent me and that I had another set of photostats in the event someone wished to check. I also told them I was angry enough to take the matter to small claims court. They completely ignored me.

I decided that the amount was too small to waste my time on, which is exactly what they expect when they cheat the customer, but thought I would set up a blog telling the world not to do any deal with Tiger that had a rebate. In the course I ran into your site and therefore I am making an official complaint.

Three working days later I noticed that one of my checks bounced. It turns out that TD never released the hold on my debit card for the first purchase. All my calls to TD ended with someone saying it would be taken care of. A day and a half later I am still trying to get them to remove the hold on my bank account and they do not seem to care at all. Even the managers, who refuse to respond to my voice mails and emails, seem to care less. All I get are the customer service people, who cannot release the hold, making empty promises.

On August 13, 2005, when I attempted to return the defective scanner to the customer service department of the store, I was informed that I could not get a full refund, that there was a 15% restocking fee. I had the scanner for one full day, it was defective, and I am expected to pay a $12 fee to return the defective product? Due to my frustration at this point, I told the clerk in the store, "The scanner cannot be restocked because it is defective and needs to be sent back to the manufacturer." I was informed that this is the policy.

I contacted Circuit City Customer Support headquartered in Richmond, Virginia. I was quoted company policy and it was requested I contact the local Circuit City store manager. On August 16, 2005 I had a very brief telephone conversation with the local store manager who basically said this is company policy and that I would not receive a full refund.

I am a single mother who works full time (6 days a week). I don't really get any help, so to have to put out another $300 is crazy! All I wanted was the same TV, just not damaged and no one will help me!

The receipt which I still have on hand clearly states and I quote, "This product was a store display model or a customer return that has been previously opened and may have been serviced to ensure your satisfaction. It carries the same warranty coverage as a factory sealed item." I'm sorry to say that they have failed to ensure my satisfaction and that the warranty coverage that was promised to me is non existent. Upon opening the package it worked fine, or at least I thought it did.

It wasn't till about late May of 2005 to early June of 2005 that I had installed more songs into my computer so that I could install them onto my Ipod. At this point I had just over 3,000 songs on my computer totaling about 11 gigabytes in memory. I then proceeded to install these new songs into my Ipod only to find out that the Ipod would crash and delete all the songs it had in it when trying to load more then 2136 songs totaling about 8.6 gigabytes in memory. I tried reinstalling software but that did not help.

I called Apple because they offer a one year warranty for the Apple Ipod and they suggested that due to it being an internal problem with the ipod that I could send it in and they would exchange it for a working model. This is when the real problem began. Apple advised me that the 1 year warranty on my Ipod had expired and therefore they could not replace my malfunctioning Ipod. Now I had purchased this Ipod 6 months prior so how could my 1 year warranty have expired?

Eventually I received an email from Apple stating that they reviewed my request to have the purchase date changed but declined the request and did not give a reason why. At this point I went back to Jason at Circuit City and told him what happened and he offered to give me a store display 20 gigabyte Ipod for $250. There must have been some kind of miscommunication because I thought he was exchanging my Ipod for a smaller model and refunding me the difference. It then turns out that he was trying to sell it to me on top of the $300 that I had already spent on this defective 40 gig Ipod.

He even offered to sell me an open box 40 GB Ipod for $350 when I had just paid $300 for one 6 months prior. I found his attempt to help me out very insulting at this point so I brought up the fact that their receipt clearly states they sold me a working Ipod with a manufacturer warranty which was totally false. He told me that there was nothing he could do for me being that the purchase was made 6 months prior and that I should have purchased their City Advantage Protection Program.

I have a receipt which clearly states that my ipod was either a store display model or customer return that is in working condition and carries the same warranty a factory sealed item does and I also have an email from Apple that states that they do not cover any items that have been returned by customers. Again I did not purchase an "AS IS" item yet I have being treated as if I did purchase an "AS IS" item. This Ipod should not have been sold at the Circuit City store. If anything it should have been sold on Circuit City's Ebay store which is called "Trading Circuit". This Trading Circuit specializes in selling customer returns "AS IS". I clearly did not buy from them, I made my purchase at Circuit City and was lied to about the condition and the warranty of my product.

I found my original receipt which has proof that I purchased replacement policy, took it back to store. They made me take it over to repair area where they filled out a form for it and said their manager had to review it and they would get back to me. 8 days passed. I called today and they said they would refund me $230 since my Ipod is 15gb and they are no longer made. A 20gb Ipod is $299 (the same price I purchased mine for). I feel that they are required to either refund me $299 or give me a 20gb to replace it. The manager was supposed to call me again this afternoon but 8 hours later no call.

If I purchase a $44.99 2-year replacement policy and I am told "If you have any problem with it bring it back and we give you a new one, no questions asked," I don't understand how they think they can get away with trying to give me $230 back on an original investment of $365.66 (IPod,replacement plan and tax). What a rip off!!

"Where service is state of the art!" It has now been a month since I paid for the computer.

This is a list of contacts I have had with G.E. and Circuit City about getting my computer repaired. I have been paying for a seperate telephone line ($28.00 a month) and Internet Service Provider from AOL ($19.95 a month) while waiting to have this taken care of. So far I feel I have been just shuffled around

6/14 - No contact yet.

I am the technology coordinator for my school. I do research at home on my computer. I have had to go in early and stay late at work to do my job I usually do at home. I have had to continue paying for an extra telephone line designated for the computer I have not been able to use. I have had to continue to pay for Internet Service Provider (AOL) without being able to use it because of my computer being in the shop for 4 months now.

I purchased a Sony PCV-200 computer, a CPD 100-VS 15" monitor, and a 4-year extended warranty from the Woodbridge Circuit City location on December 24th, 1997. Ticket # 081401384314 total $3,035.05

During the first year of ownership the computer and monitor were covered by the manufacturer (Sony). I experienced some light problems during this year and Sony resolved the problems in a professional, timely manner.

Mid February of this year (approximately a month and a half after the warranty switched over to GE Warranty Management-this is who Circuit City contracted to cover their warranty plan) my hard drive began to loose data.

Being very proficient in computer technology I recognized this as a hard drive problem almost immediately and backed up my most important data to zip disks. I then called GE Warranty Management and began the phone call with personal information such as my address, telephone number and serial number from the machine, as well as other miscellaneous information. The technician explained to me that I needed to return the computer to its factory condition prior to calling with a problem and that I should do this now and call them back afterwards. I explained to him at this time that the hard drive would not accept data, therefore I was unable to use the system recovery CD to recover the factory "state" but that I would take out all of the hardware that was not in the system when I bought it.

I proceeded to take all of the hardware that did not belong, out, and called GE Warranty Management Services back. The technician I spoke with this time instructed me to get into DOS and run snacks on hard drive and to call them back after I did that. So that is exactly what I did.

During scandisk (after 6 hours the hard drive would stop responding and I would get a specific error). I repeated this 3 times to make sure the results were the same and documented the exact syntax for the technician. I proceeded to call GE Warranty Management back to let them know what happened and give them the exact scenario and the technician told me that it can take up to 24 hours to run scandisk on the hard drive of "some" computers so I should run it all the way through.

At this time I again explained to him that scandisk stopped on its own and that it would not "Finish". he then told me that he could not troubleshoot the hard drive any further until he received and documented the data that followed the completion of scandisk. At this point he hung up on me. I called back and asked to speak with a supervisor. the supervisor informed me that he was unable to pull up my case using my "case ID" and that I was not in their computer system. The supervisor went through all of my information again, resubmitting it to the computer. He them told me we would have to start all over in the process of troubleshooting.

After a few "tests" the supervisor determined the hard drive needed to be replaced. He told me he would order a new hard drive and that a technician would call me to set up an appointment as soon as they received the part.

Two weeks passed and I received no phone call. I decided I would call GE Warranty Services and inquire about the replacement hard drive. After some searching, I was told I was not in their computer system and that I would have to resubmit my information and we would have to troubleshoot the hard drive once again. So after a few phone calls they again told me it needed to be replaced. The technician again told me he would order the part and that I should expect a call from a technician when they received the part to set up an appointment.

About two weeks passed this time with no word from GE Warranty Management Services so I decided to call again. This time I called and was relieved to find out I was in the system. Although they claimed the "third party" (contractors for GE Warranty Management) was trying to get a hold of me at my home number and they received no response. The technician double checked my telephone number and said he would e-mail them and let them know that I was waiting.

Two more weeks passed with no phone call. I again called GE Warranty Services and again they said that the contractors reported no answer at my home phone. I then requested they change my home phone number to my husbands' work number.

Another week passed and my husband received no phone call. I then called GE Warranty Management and asked for a supervisor. He proceeded to say that there was no information regarding the hard drive at this time and he would look into the issue.

A week later my husband received a phone call from the technician asking to set up an appointment. Three days later the technician came out and replaced my 6 GB hard drive with another 6 GB hard drive and left.

Shortly after the technician left I discovered the hard drive that they replaced was bad. I proceeded to call GE Warranty Management and let them know my bad hard drive was replaced with another bad hard drive. Again we went through troubleshooting processes and they determined after a few phone calls that the hard drive needed to be replaced. Again we would go through the same process, with the same results. After only two weeks the bad replacement hard drive was replaced with another hard drive. Only this time instead of the original 6 GB hard drive they brought a 4GB hard drive. I was elated to have a working hard drive so I did not pursue the missing 2 GB.

My problems did not end there. At the beginning of May my computer starting locking up for no apparent reason. No errors, no warnings, no specific amount of time. I hesitated but proceeded to call GE Warranty Management. Phone calls were ended by technicians with things like, unplug the system from the UPS unit and plug it directly to the wall, and it is a software problem. I exhausted every avenue possible by myself prior to calling GE Warranty Management to try and avoid involving them. I had my memory tested, I purchased UNIX Red Hat 5.2 to exclude a software problem and miscellaneous other things. I finally called the Circuit City Cool Line and explained my problem and they put me in touch with none other than a GE Warranty Management supervisor. The supervisor acknowledged it was a hardware problem and began troubleshooting. He determined the motherboard, processor, and cache needed to be replaced.

Two weeks later a technician came out with JUST a motherboard. He witnessed the computer lock-up. Seven minutes after he left the computer lockd up again. I immediately called the cool line and they again put me in touch with GE Warranty Management. The woman on the phone told me they should have brought a populated motherboard (motherboard with processor, and cache intact) and that she would reorder the parts and have a technician out to replace it correctly.

When I got off of the phone with her I thought to myself I do not want to go through another two weeks of waiting. So I called my local Circuit City where I had originally purchased the system. I talked with the Manager, Steve S. and he proposed I bring the system in to the store and he would give me a replacement computer while my computer was being fixed.

I get my computer back a week later and nothing was done to it. I called the 1-800 # supplied to find out what was done and was told that there were no hardware problems and that they fixed some software configuration issues. Wait a sec, when I sent the computer to be fixed I fdisked, formatted, and inserted the system recover CD and did nothing else. So maybe he is saying Sony has problems with the condition in which they shipped the computers from the factory, but for the first year my computer never froze up and was running that same software. Also when I sent the computer to be fixed I mentioned the hard drive issue - that the hard drive they replaced my 6Gb HD with was a 4GB and they replied by saying that Sony told them that the Sony PCV-200 (my model) only had a 4.2 GB hard drive. That really made me wonder, when I got the computer it had a 6GB hard drive in it. Someone, either Sony or Circuit City replaced the hard drive before I purchased it *thinking* it was brand new. Also paying for a brand new one. Now that I think back the software was in a Software library notebook and it was not sealed (should it have been).

*Update* I called the manufacturer of the original hard drive and tracked it via serial number to SAMS in Hagerstown, MD. How could a SAMS retail hard drive turn up in a brand new computer.

So here I am today - I talked to Tracy C. from the CEO's office and explained to her my endeavors with GE Warranty Management. She offered me a few options.

1. She could pro-rate my extended warranty ($259.99 Retail). Reason for denying this option- For the first year of service Sony covered my warranty so she is going to pro-rate my $259.99 for a year and 6 months of service (1 year being that of Sony and 6 months of GE Warranty Management service). The reason I purchased a computer from a retail store versus building my own and saving $1,500 was to ensure my computer was in working order for four years.
2. She could call GE Warranty Management and advise them that I would be calling back to try and resolve the problem. Reason for denying this option- *Although she did call GE Warranty Management and the techncian admitted he was desperately trying to get me to send my computer in for repairs. I have had absolutely no success dealing with GE Warranty management and hope I never have to deal with them again in my life time. This would be a short term solution but, I would still have to deal with GE Warranty Management for two and a half more years.
3. She could set up another drop off of my computer to my local Circuit City but could not guarantee that the machine would be repaired because the problem has to occur in the presence of a technician to be diagnosed. Reason for denying this option- If the technician does not look at my system or use it for a period of time normal use" the problem will more than likely not occur. The technician(s) that serviced my computer when I sent it through the store did not even tighten the screws I had left loose from the hard drive and caused the hard drive to be in the bottom of the unit when I picked it up. They also said they performed some software configuration. Odd, when I sent the computer in to be fixed I accidentally plugged the zip drive in incorrectly which caused errors throughout the Operation System and when I got it back the errors where still there and the zip drive was still plugged incorrectly.

I am asking that my money be returned to me despite my use of the computer for one year. For the past six months I have been paying DSL charges (signed a year contract) for ISP $153/month and not been able to utilize this service due to my computer not functioning. I have also had to resort to using my local library, campus, and neighbors' computers to complete college enrollment course (ELI- Extended Learning Institute), check e-mail, and complete assignments. I do not see any other solution due to the fact that I will have to deal with GE Warranty Management for my remaining 2 and a half years of warranty or go without a warranty - which takes us back to the reason I purchased from a retail store that offered an extended warranty.

They lied and still will not refund money unless they subtract 15% restock fee. On 1/9/05 I later received an evening phone call to tell me that a new camera had just arrived. Twice in one day they tried to exchange the same opened box product passing it off as an unopened box product by a different manager. I am out about $65 if they refund money. That's not acceptable to me.

Nonetheless, since the first picture we took, problems occurred. The photos were all blurry. We returned to the Circuit City store within the 14-day period, explained the situation to the manager on duty and requested a new camera. He looked at it and told us there was nothing wrong with the camera. We returned home, read the manual, and continued our attempts to take a good picture. After these attempts failed, we returned to the store. The management at the store said they would have the technician in the store look at it. Again we were told there was nothing wrong with the camera and were told the 14-day period to exchange ended and we would have to get in contact with City Advantage, if we bought the policy.

We contacted City Advantage shortly thereafter and were informed that we were under the manufactures warranty and needed to contact them. Being we were in the process of moving from Utah to Texas, we waited until we settled in Texas and called the manufacturer. Then sent the camera to Nikon and there were six things wrong with the camera. Nikon fixed the problems and returned it. When we received the camera back, the problem was fixed. We could now use the camera and the pictures were perfect.

In December, we attempted to use the camera and problems recurred. Noises were made from the camera, the flash would not work, the picture mode would not take at certain times, and when the pictures would take, they were not coming out appropriately. We had to leave for the holidays and I waited until our return to handle the problem. I contacted Nikons technical support and they went through a series of tests with me. After the tests, the conclusion was that the camera had more problems and I needed to contact my extended warranty holder. This is when I contacted City Advantage again.

Upon my initial conversation, I spoke with Sherrie (800-555-4615). I was told City Advantage would not cover my claim because of the pre-existing condition. However, this is not a pre-existing condition because the camera was returned in perfect condition. Being the plan states there is a no hassle claim, I expected to call and tell them the problem and this be fixed. Instead, I was asked specific dates and history. My answers to questions were confusing because I felt I was under interrogation. I was very dissatisfied with the conversation Sherrie and I had and asked for a phone number to call for someone above her. She then told me she would give me Nikons number and that was it. I told her fine, thank you, and goodbye.

I called back and asked another representative to speak with a supervisor. I was given the consumer relations number (800-251-2665). I spoke with Dave in this department. I attempted to explain the situation to him and he read the notes from the previous call. I explained to him Sherrie was not listening to me and putting things in my mouth. There was no telling what she placed in the notes. I told him I called City Advantage after being told to at the store in which he proceeded to tell me there was no record of that call. How this is, I do not know. I asked him for a manager or someone above him and was told he was the manager and there was no one above him. He then told me I would need to handle the problem with Nikon.

Eventually I called back and talked to Dave again. I explained to him the situation with Sherrie and trying to speak with her supervisor and he told me he would check the problem and get back to me. He also stated they either fix none or all, which is not stated in the contract. I then decided the employees I was in contact with were not going to help me with a resolution. I tried to get in touch with the president of Circuit City, Richard Sharp, but any number I found was not correct and I faxed the executive response supervisor a letter.

Economically, if the camera is not fixed under warranty, I pay for the repairs through Nikon. I paid around 800.00 for the camera and 89.99 for the warranty. I have missed pictures of my daughter's first 2 years and there is no price to place on that.

When it was brought to my attention that the camera had a major problem I took it to the store to have it fixed under warranty. The so-called extra service protection contract was purchased when I bought the camera. I took the camera to the service department and it was sent to the contracted service repair center. Two weeks later I was informed that the insurer refused to repair the camera because it was damaged by misuse.

There are no marks on the camera. It was stored in a camera bag brought from Comp USA inside a safe and only transported once. What I have now is a broken camera that has been used once and never worked properly at all. They would be happy to fix this unit for only $250. It may seem strange that I havn't had the time to use the unit but I've brought a large amount of new equiptment and a new videocam and still havn't even had the time to open and integrate everything.

During the same period I purchased a $3,000 Sony Vaio Media Computer, a $450 Epson scanner, the complete wireless set up for four computers, a new NEC flat screen Moniter, and $4,000 worth of software (Adobe, Microsoft) all with service plans. In addition I have brought two other computers from them and have had service plans on them as well as the new material. I have never used any of the service plans.

It makes me wonder if their service plans are worth the paper they are printed on. So far it certainly doesn't seem to be worth the money.

When I was cutting out the barcode from the thumbdrive package I did notice the it was a sticker and not part of the original package. I called Tiger Direct and got the runaround and eventually gave up. Oh well. Mistakes can and do happen so I gave Tiger Direct the benefit of the doubt....so I lost $20.

Then about 3 months ago I purchased a SOYO package deal that promised $90 in rebates from SOYO. I have $0 to show for it! I never even heard from the rebate center which was www.onrebate.com and happens (coincidence?) to be owned by Tiger Direct. I am VERY careful when filling out the rebate forms and I know for a fact that I supplied all of the associated proof-of-purchase material.

To be fair I will tell you that I have purchased other items from Tiger Direct over the years and have received the rebates about 50% of the time. So if you're buying ANYTHING from Tiger Direct you better be prepared to pay the full price and NOT get the rebate!

It did not have any water damage at all and at the same time cassette case got stuck the camera was still working. How can a camera work if it was in the water? I declined the repair and I called the store manager Shawn who was not much help at all. He said that his supervisor is on vacation and he is not authorising the repair. The only thing he suggested is for me to pay for the repair. I told him that this is not an acceptable answer. He gave me the phone number of resolution center where I spoke with Sheryl who transferred me to another line for on line service department.

From there i called customer service for Circuit City and spoke with Mathew who transferred me to his supervisor Paul and nobody can do anything about it.

A $50.00 rebate which was offered with this purchase became unavailable because of this transaction. What they offered and what I received were not the same.

Silence again, and then she told me "well ma'am I don't know what to tell you", but that is the rebate we have. I said "Yeah well, its fake and without it your price is fake" Silence again for 1 min 58 seconds and she finally called me a bitch and hung up on me....I'm glad I didn't order it, it probably wouldn't work when I got it and they would probably only refund $99.

Due to lack of conclusive proof, I am reluctant to blame Tiger or its employees for the credit card fraud, but my losses on the drive and incorrect CPU I do hold them directly accountable for. As a result I no longer do business with Tiger Direct. The pain of financial loss in my case was far greater than the pleasure of low price.

So I hooked up the new computer (to a UPS with just the monitor, mouse and keyboard) and only the hard drive would spin - no fan, no boot up, NADA. I immediately called for refund and compensation for time and money spent and Lenny (ext. 5988) said I shouldn't have chosen an eMachine and that he would suggest a HP or Symantec. Nice. He said to cool down and to call him the next day to discuss picking out another computer and that I would be compensated for the hassle and money I spent. I felt better and expected that I would get a better machine without any added cost and a never ending chorus of "We're so sorry!"

When I called the next day all Lenny offered was an HP Compaq with the same guts as the last eMachine. Same price, same level, different maker. I reminded him again what I went through, but he was not as enthusiastic as the night before. I should have taken the refund. I have bought from TG before, but NEVER AGAIN.

I asked her if they would call other Walmart stores if the High Point location didn't have any available and was told no. She said they were very busy and didn't have time to call 20 other stores to see about availability. I only ask her to check Thomasville, Lexington, Greensboro Walmarts. These are stores in our area. I felt it was unfair to me that Walmart's had to have a camera in stock for them to honor the ad. She was very rude and had an attitude problem especially when I asked her why they would not honor the ad fully. Walmart wouldn't have advertised the camera if they didn't have some of these cameras at some of their stores.

I think this was very unfair. I can't help it if the stores are sold out. I called the High Point location and they had already sold out of the cameras. I didn't bother to drive all the way to High Point for the few cents difference. A Gateway store recommended we buy our camera at Circuit City since their stores were closing. I will not shop at Circuit City again. If they want honor something little, what will they do for a major problem?

I was contacted by Tiger Direct, July 28, 2003, after they were contacted by the Better Business Bureau after my second complaint. I returned the computer to Tiger Direct at their direction, after retrieving it from the Computer Service. September 8, I called Tiger Direct to find out why I had not received my refund. They informed me that the problem was not with Tiger Direct but with UPS as Tiger Direct had only received one box. I knew this to be a lie because I had Mail Bag, Inc. confirmation that Tiger Direct had received both boxes at the same time.

A week later I received a box from Tiger Direct with the motherboard, power supply, CD recorded, and fan (other parts were missing). A note stated that they could not accept my return because the items were not in the original boxes. Though the parts were not in the original boxes they were sent to Tiger Direct. Tiger Direct contacted me after my second complaint with the Better Business and promise to refund my money. They eve sent return authorization with and Air Freight Company. They have long ago had all their parts but still refuse to refund my money as I was told after a phone call to them April 13, 2004, stating they were not going to refund until they received the motherboard. They already have all parts.

I can't get either party to accept responsibility. They each tell me to contact the other party, they can do nothing. In the meantime, I have a defective machine and can get neither party to act. At this point I neither trust Tiger Direct or the Warranty Company and just want my money back - $1000 - so I can buy a computer from a local company that I can deal with directly.

I was amazed at what I heard from the Tiger Direct representative. "I'm sorry, there's nothing we can do. Our warranty only extends two weeks from the day you ORDERED THE COMPUTER. Maybe Compaq tech support can help you." And they were kind enough to give me a number before hanging up. Well, I've had the computer for a month now and last week the hard drive quit working. I replaced it yesterday at a cost of about $140 and today the motherboard went south.

I am probably looking at sinking as much into getting the Compaq back up and running as I paid for the original purchase price, with absolutely no guarantee that it will continue to function even one more hour. Not only does Tiger Direct not stand behind their products, as soon as the merchandise is out the door, they just want to forget about you, period.

He knew I had taken screenshots of their adv. of the processor I'd ordered, both the true advertisement, and the one they altered AFTER my order was paid for. Humberto agreed to refund me $40.00! After this got halfway settled the motherboard I'd ordered was found to be defective also. I had previously threatened to gather people for a class action lawsuit...THIS IS the ONLY reason I got refunds PLUS they were UNDER the impression that I had recorded EVERY single phone conversation I had with them...probably 30-40 calls.

The gift card was in the amount of about $168. The plan promise was a replacement. The iPod sells and I paid $299.99 for it. The said since that model was no longer made they would only issue that amount. That is not right. Almost every piece of electronic equipment will superseded by a newer model over a short time. The salesperson told me it would be replaced with a new model of equivelent value if that model was not avalable. I will never make any future buys from CompUSA.

I talked to Kathy the store manager the same day and she said she could not help me with the phone but if i wanted to take my business elsewhere that i could receive the refund on my warranties. So on Dec 19 I went to the store with my receipts and they told me that they could not figure out the refund and could not help me until she came in at 3:00. So I left a copy of the 4 receipts and a message to call me.

I received no call and I went down to the store to demand the refund. I asked for the store manager Sean and he refused and asked me to leave. I than asked for his manager to call me and he asked me to leave. Then threatened me with the police.

So, outraged by the service I called Sprint and reported my problem and the said hold on we can help. The are sending me a replacement and offered me the same no-hassle warranty. All I want from Circuit City is my money back.

I contacted the toll-free phone number on my receipt and they told me to return the unit to the CityAdvantage center (via UPS, FedEX, etc. insured of course) for a gift card of $243. This is the total for the unit and the tax. If I take this option, I'm still out $55 for the "warranty", and the I no longer have the Player as Circuit City no longer carries this unit. If I request my prorated "warranty" fee back, I will get only approximately $25 yet still will have a dead player. Circuit City should refund this total amount to me as they can not replace the device $298.

I am a realtor and I purchased this laptop to assist me with my daily work task. Due to my not being able to use for 1 month has cost me thousands of dollars and its so close to Christmas and I have children and grandchildren for which this money was needed to purchase Christmas.

Well, I was very careful with that cell phone and even now, a year and a half later, it hardly has a scratch. I cant even ever remember dropping it. But a few days ago the antenna fell off for no reason. I called the 800 number about the warranty and explained the situation. The rep, Stacy, told me that since Ive informed them the antenna came off, the phone is now considered broken and my warranty is voided. I couldn't believe the absurdity of that. We went around and around in circles but she wouldn't budge. She said there is absolutely no way the phone will be repaired or replaced; its considered damaged.

I asked for a manager and was told they are not available. Yeah, right! She said a manager would call me within 24 hours but of course no one did. So Im screwed. Circuit City will NEVER get another dime of my business. I hope they go bankrupt.

The consequences are that I have a $350 piece of junk, and no one wants to do anything about it.

Parts that worked and were in line when they took it in, came back out of line and no longer working as they did before. Sony has paid thousands of dollars for complete morons to attempt to repair a product that they have only made worse each time. Sony does not care, nor does pimple boy and his 19 year old manager. My objective was to purchase a computer... a working computer. Sony does not listen, CompUSA needs 16 weeks in jungle school and I should look elsewhere for my next laptop.

I would like to discuss this with the manager personally (srry, the letter after n isn't wrking very well.) Next cmputer will nt be a sny, and will nt be frm CmpUSA.

In March of 2002 my son said that 2 small dots appeared on the screen but that it was still readable. My son said that at the time he couldn't be without it as he is a journalism major and that during summer break he'd bring it home and we'd contact circuit city. When we contacted them they had us ship it to California for repair. A week later the laptop came back totally unreadable with colored lines covering the entire screen. With the computer was a note stating that the cost to repair was over $600 and wasn't covered under warranty because of abuse.

My son assured me that he did not abuse the computer as he used it every day for homework and that he couldn't be without it. I steamed about it for quite some time until I decided to e-mail the Circuit city customer relations website. I received an e-mail that I may be entitled to a prorated settlement on the amount of the extended warranty. This is not what I paid the extended warranty for. I e-mailed them back stating that that wouldn't suffice and that I was going to contact The Ohio attorney Genrals office,the B.B.B. and Consumer Affairs and I was sure that at least one of these would be contacting them.

All I want is the warranty work done or to have the purchase price of the laptop applied to the purchase of one equal to or of greater value as the salesman explained the warranty to me.

Service Department at Circuit City in Salem NH is not responsive. Took me 1/2 hour to get someone who could speak English and tell me the Billerica service center was closed. Took 1/2 hour of arguing with GE to get them to honor the service agreement (Extended Warranty).

I lost all my data and software programs on my computer. This company was not only rude but condescending as well.

Three weeks ago my 16 month old daughter dropped the laptop shoving the wireless network card into the laptop damaging the motherboard. I promptly called Circuit Citys Extended Service number and was told the extended service did not cover accidents. I reiterated the story about what the salesman said and was told that somewhere in the warranty information that it says the warranty cannot guarantee what the salesperson tells us. (We never received a copy of the warranty description, and even if we did that seemed like a strange way to allow salesman to say whatever they want to sell the warranty.)

My wife talked to the operations manager at Circuit City (Laura Crowley) where we bought the laptop and told her the story. She told my wife to bring it in and they will do what they can to fix it. So she brought it in. The damage was $1554.00, almost $400 more than the original cost of the laptop. What's more is they decided that they weren't going to fix it or replace the laptop as the warranty stipulates. All they would do it refund the service warranty pro-rated. She called the next day when we found that out and talked to the director Michael West. He told her that he spoke to the salesman at the time and he said that that was a moral issue and he would never have said that. We called customer service back and was told by Alicia that it was up to Laura to get the laptop fixed, replace it, give us a discount on a new one, or a full refund of the extended service money.

She offered a refund of the warranty payment. I think they should give us the service we thought we paid for or a new laptop. They refuse.

When I submitted it, I told the guy exactly what was going wrong with my computer. Nothing would happen unless the computer is running for an hour or more, then the fan would act up. He said they would have a look at it when the Apple technician visits the store later in the week. The next week I get a call and take the machine home. The guy says he couldn't find anything, but cleaned out the interior of my computer. I was a little suspicious that they didn't find anything, but given that I could easily be wrong since they must know what they're doing (HA) I took it home.

I immediately tried it out. The computer starts up, and I leave the room while it does and come back to find it's no longer on. So I try starting it up again, except it doesn't. I call AppleCare back up and we try a few things and deduct it's a bad power supply. I tell them I'm not comfortable going back there. They refer me to another place and also take down a report of the malpractice at CompUSA, collecting as much information as I can provide.

So I go to a small, independent computer shop that of all places happens to be right across the steeet from CompUSA (well, past the huge parking lot and double-laned road). They say they've fixed hundreds of Macs before, most specifically all of the school district computers. They diagnosed it as a bad power supply and fixed the fan in a matter of days. Fortunately the additional parts (well, everything) was covered by Apple through my plan so I didn't have to pay a penny. But I paid plenty hauling my computer around, waiting two weeks to get it fixed, and having my computer sabotaged instead of repaired. I lost all my trust in them through this one experience. I'll NEVER go back to CompUSA.

At my house, I reviewed the paperwork looking for names and information and saw the wording on liability for data loss. It clearly stated that if my data was lost during servicing CompUSA was not liable even if they were negligent. Wednesday January 8th I returned on Wednesday and spoke with the tech manager, Gary W. Gary seemed to be a reasonable individual and understood why I was so upset. He said he was still gathering facts about the incident. He indicated that they would take the two units back to the bench and try transfer/recovery. I pointed out that I felt someone, Lewis, Warren or Bob should have made sure that I understood the policy on data loss, particularly since this was a data transfer we were doing and Gary agreed. He said he would also get information on a third party data recovery if that service were needed.

Later that afternoon Gary called to say that the hard drive was indeed dead and that they would replace it at no charge. Gary gave me the name and number of a data recovery service that CompUSA have a contract with who could try to recover the data. When I asked how I would be compensated for that cost, he indicated that they would not pay for the data recovery. I asked him to check with his manager about that. He later left a message that the laptops were ready for pickup and that they would not pay for the data recovery. When I went in to pick up the units, I once again indicated that I felt the staff had erred in not discussing the liability policy or offering the backup service etc. I suggested that the loss of business from my family alone because of this incident would be far greater than the guesstimated vendor cost of $1200 for data recovery that I had received in a conversation with the third party vendor. I noted that I was going to buy a printer immediately and a laptop replacement later in the year. Gary went away to talk to his manager and when he returned he said, We will take care of it.

I was very pleased and told him that I was going to buy the printer now. Unfortunately they were out of stock and told me to return on Friday. Friday January 10th. I returned to the store and bought the printer. I was surprised to see that my hard drive had not been sent. That was troubling since, I had indicated how important the data was for my work as a consultant to the federal government. Gary explained that he had to get authorization for the work and had met with some resistance. He told me that from his investigation that they (CompUSA) had messed up, that they should have pointed out the liability clause and also should have offered me the backup service. I told him that I was upset that they had tried to lay the blame on my hard drive and he agreed that that was wrong. Gary said more than once that he wanted to do the right thing and even offered that they could take the cost of recovery from my bonus.

He indicated that they would wait to see what the evaluation indicated. When I asked what that meant, he said that if the cost was say $3000, that could be a problem. Monday January 13th I called from out of town and found that the hard drive had just been shipped out. Gary indicated that he had not had time to get to it on Friday or Saturday. He said it would be in the hands of the vendor on Tuesday and perhaps we would get a report the same day. He said he would call as well as email me the results.

Tuesday January 14th I called and left a message and heard nothing in response. Thursday January 16th I called and left another message. Gary left a message later in the day to say that they had received the evaluation, the data was recoverable and the cost would be $1595. He said that the cost was prohibitive and invited me to stop by the store. Later that evening on the way home from the airport, I revisited CompUSA. Gary said there was no way that they could pay that cost. When I discussed our agreement and all of the statements that he had made, he was unable to explain the turnaround and only said that there was no way they could pay the $1595. I reviewed again all of our discussions and said that it sounded like someone was getting squeezed. He acknowledged all that I said and indicated that he was the one getting squeezed. He apologized for what had occurred and his failure to explain the situation to me.

He indicated that they were not able to even share the cost and that CompUSA would not spend another cent on the problem. I asked for details about the discussion he had had with his manager on Wednesday the 8th and he was unable or unwillingly to provide that information. Friday January 17th I returned the printer and talked to the general manager, Vic Reasinger. He indicated that they could not pay for the data recovery. I asked him if he was aware of all of the discussions I had had with Gary. He said they could not and would not pay for the data recovery and indicated again that my hard drive had just coincidently crashed while they were working on it and said, I can prove it.

Dick should sue the company in Small Claims Court.

I looked up the same exact drive, available elsewhere for less money, but it also came with a manufacturer's THREE-YEAR WARRANTY which they included on all their drives. So my machine has a failed hard drive covered by its manufacturer's 3-year warranty, but Sony is going to charge me $300, turn around and send it off, collecting twice for the same part. Talk about feeling ripped off! I am going to join the increasing crowd of Sony customers and never, never buy a product associated with Sony, ever again.

Well a little while later I went to check my bank tranactions, and they charged me again in full. I called back the next day to cancel the other monitor, but the representative on the phone told me he cannot cancel it, even though it was not due to ship til Monday. He said just refuse the shipment, and we will refund your money when we get it back. The monitor came and I refused it on 1/3/02, they got it on the 7th of Jan, we'll see about that. Meanwhile I have not received the airbill to send back the first one, and I call everyday since the monitor came, and all I get is "it's in the mail".

My 15 year old daughter has not had a computer for her school work for 6 weeks. I am a busy physician and mother and have spent hours and hours on the telephone because IT IS UNDER WARRANTY. It would have cost me less in tme to just order a new desktop from Dell or Gateway, but I felt entitled to the repair because I paid for a warranty. Now they are saying that because the store put in a new hard drive we have to bring it back to the store, even though I have in home service. This is absurd. It never needed the new hard drive to begin with.

I also purchased an Iolo " system mechanic" software program with a full purchase price rebate.At the time of purchase soundblaster live platinum 5.1, was sold by Creative Labs LTD, for approx. $200--the kit was advertised for $179--this was the primary reason for my purchase. I paid $110 for a video card with tv out, and didn't get it--I could have bought the next cheaper one for $63, it did not have video out.

rebate($59.99). I did not need this purchase--since it was in effect, a freebee--it seemed to good to pass up. To date, I have not received my rebate.

Today is Monday Aug. 26 tomorrow will be 8 weeks! I've asked them to just replace the laptop and give me another one but they claim they need to try to fix this one first. So far with all the parts they changed it getting near what I paid for the computer in the first place. My computer has an extended warranty when I took it in it still had 4 months left on it. But in the mean time I can’t list stuff to sell on eBay. It wasn't much but it was income. What do I do? Should I take them to small claims court, wait to see if they fix it or wait for a replacement? And if they do fix it and want to charge me what then? The warranty says it covers ALL PARTS AND LABOR. How much should I sue for, the original cost? What about loss of sales? I could sure use some advice.

The rebate is effective only from July 28 to August 3, so if they do mail me a form it may come too late. I live in San Francisco and the store is in the East Bay, so it would take me an hour or more to make the round trip to the store. Besides, why should I have to do it? It seems to me that the whole process is designed to put obstacles in the way of claiming a rebate. $60, an hour wasted, frustration, further loss of faith in corporate ethics.

The company responds:
Tiger Direct always strives for 100% customer satisfaction.

In the case of Dory we apologized for any inconveniences she experienced while ordering from our website and we offered her free shipping on future order.

The company responds; Tiger Direct always strives for 100% customer satisfaction. In the case of Alan we offered reimbursement for returned parts and inconveniences. Resolved all other issues that where still pending.

When I called Tiger Direct to return the case they told me that because it was more than 30 days since I ordered the equipment their return policy prevented them from authorizing a return. I ordered the equipment from Tiger in late March 2002, recieved it in early April and after trying everything to get the system to work finally broke down in late April paid $60 to have it tested. The testing itself took more than a week.

When I explained to them that they were falsely advertising the power supply and case as being AMD approved they said that they only posted the manufacturers specifications for the product and weren't responsible for there claims! I hold both Tiger Direct and BCC culpable for this incident, which has cost many hours of my time and many dollars from my wallet.

I spent more than $500 on computer equipment from Tiger Direct all of which was ruined by a falsely advertised defective case and power supply. It has taken all my spare time for a month and a lot of frustration.

The company responds: Tiger Direct always strives for 100% customer satisfaction. In the case of Matthew, we have offered him a reimbursement for the bad power supply plus we are replacing his memory at no charge.

When I got it back it had no video. I know my monitor was okay, as I use it on my Packard Bell Computer. I called AMEX on 3/29/02 and left a message, and also sent them an e-mail detailing my problem. e-Machines will have nothing to do with these computers as they are rebuilt. I have talked with a couple knowledgeable computer techs and it seems that AMEX probably flashed the BIOS and destroyed the video. I haven't found out how this can be corrected as yet.

It has been 6 weeks since I purchased this e-Machine Computer and still have nothing that will work. I have bought various items from TIGER DIRECT in the past and have had good results with most of them. However I have found that it is next to impossible to return a product to TIGER DIRECT.

I have a computer that I have spent over $750.00 on that is absolutely worthless. I regret buying from TIGER DIRECT and it seems that AMEX COMPUTERS is no better.

The company responds: Tiger Direct always strives for 100% customer satisfaction. In the case of Cecil we offered him a reimbursement for the problems he encountered with his system.

Upon determining that I had a defective motherboard, I called Tiger for a return authorization. They then informed me that they would exchange the motherboard, but I only had 1 of 2 options for replacement. First, I could send the defective one back, and then wait approximately 2-3 weeks for them to verify it was defective before they would send a new one. Or two, I could buy another, and send the old one back in, and they would reimburse my credit card upon arrival of the return. I of course took the second option.

I sent the defective board back to them immediately by UPS overnight. I got confirmation that they received it the day after I sent it. I did promptly receive my replacement board, but it took 5 weeks, about 3 dozen phone calls, 2 supervisors, and a whole lot of "I don't know" and "this is all somebody else's fault" before I finally saw a credit to my card for that returned motherboard. I got the distinct impression that nobody, not even their "supervisors" knew what was going on or even cared.

Worse yet, I even thought that maybe they just figured I would give up on my quest to get my money back from them. They have the WORST customer service I have ever had the misfortune of dealing with. I will NEVER buy from them again or recommend them.

The company responds: Tiger Direct always strives for 100% customer satisfaction. In the case of "H," we offered appologies for any inconveniences he encountered.

Offered free shipping on future order and assigned senior agent to his account.

We called IBM for service and IBM found that nearly every part that could have possibly been defective was defective. IBM replaced the parts that were under warranty. Even the power supply was bad. However, the 4 Print Drums and 4 Toner Cartridges were not covered. I called Tiger Direct and after being kept on hold for more than 1.5 hours I was simply cut-off. I tried again by telephone with the same results. So, I sent numerous e-mails, none of which were responded to.

So, I had to buy 4 new Print Drums and 4 Color Toner Cartridges which together cost more than the price of the printer. IBM came out and installed those parts thinking that it would work. Well, it works but it leaves Black Streaks all over whatever it prints. That requires a new "belt assembly" which is NOT covered under warranty and will cost me another $300-$500. Again, no response from Tiger Direct. The regional IBM representative told me that IBM would contact Tiger Direct on my behalf. That was more than a month ago and I have still heard nothing.

We have had NO RESPONSE at all from Tiger. IBM has done all that they can do under their warranty.

On 2/13 I received an overdrawn notice from my bank and a charge of $32.00 which was a surprise! I received my bank statement on 2/14 and found a debit on 2/4/02 for AMR*Long Distance for $61.04. Obviously that was the cause of being overdrawn. My husband called Direct One to complain and get our money returned, was passed to 5 different people and finally one customer service rep. said that if we send a copy of our bank statement, that would "consider" returning our money, but according to their records we cancelled so they don't know why we were charged to our credit card!

We lost $93.02 which is not a large amount of money, but Direct One charged our account before the "supposed" month trial was completed. Dealing with them is a joke!!

So I sent an email to them explaining the problem. Two days, no response. I sent the same email again, no response. I sent a FAX, no response, and I sent more emails over a weeks time and no response. I finally called their CPU return number, which is a toll number, and waited 30 minutes on my dime to get to someone. The representative was not very helpful, but I got a return authorization for the CPU and had another one sent to me. I got the new CPU two days later and put it in the mainboard. The mainboard came up, but indicated that the keyboard was not connected. I tried another keyboard that works on another computer, and got the same message.

I was able to get into the BIOS setup using the F1 key on the keyboard even though it said there was no keyboard on the screen and on the Voice Doctor. After a few times trying to get it to see the keyboard, it said that the CPU was defective. I got in touch with the mainboard manufacturer, who determined that the board was defective. I emailed tigerdirect again, several times and no response. I then called the 800 number and got an RMA number to return the mainboard and got a new mainboard and CPU shipped to me (which work just fine so far), and was instructed to call the toll number to get an RMA for the second CPU that was damaged by the defective main board.

I called that number today and was refused an RMA for the CPU and when I demanded the RMA, the customer service representative hung up on me. SO, I am stuck with a $150.00 CPU I can't seem to return that was damaged by thier defective mainboard. I don't know yet if I have been credited for the returned defective main board and original CPU or not until I get my credit card statement. I am not holding my breath. This company has not been pleasant to work with, and they provide what I would call the worst customer service in the world.

Let me note that I am disputing the charges on my Credit Card. They continue to tell me that they are noting that I have refused support over and over again. This is a complete fabrication. I have tried since the day my parts arrived to receive support but they really don't have any. It's appalling. If you exchange something, it will take months to receive it and you will get the same substandard merchandise as before.

The other item, Multi-Read DVD-ROM drive was out of stock in the entire San Francisco area. The sales person in the store referred me to another higher-priced drive that was available. I could not even special order it, as it was "not available". I consider this "sale" to be another "bait-and-switch" sales technique and it is the third time that this type of situation has happened to me at this store and with CompUSA. It is time to let customers know about the dishonest and illegal practices at CompUSA. Also, I want to express and record my complete dissatisfaction with the customer service that I received at their Pleasanton store. I will shop there no more.

During that year's school break, my father and I visited the CompUSA store where we had purchased the computer (Plano, Texas) and were told by customer service that a larger store in Addison, Texas would be able to help us find the Warranty information on their database. When we arrived at the Addison office, we were told that we should (surprise, surprise) go back to the store in Plano where we bought the computer. We went back to the Plano store and were told that they needed proof of purchase for this warranty, and could we find the Credit Card statement that showed this purchase? So... another trip later, we brought the credit card statement with the total price of the computer and warranty price, matching the salesman's invoice price we had gotten at purchase to the penny. The manager took a copy of this and told us that he would call us back.

At this point, it had been a year after the computer broke, and I was back in school. I went to a Miami CompUSA and tried to get my laptop fixes with my own money. I was told there, however, that CompUSA had a policy about fixing my kind of laptop, and gave me a phone number to call that specializes in repairing my computer. I was told that if I shipped it there, they would be reimbursed by CompUSA to fix it. HA! This number I got from CompUSA was a place in California. I called the number and was told that THEY needed to call CompUSA and verify that CompUSA had this computer under warranty. They would call me back. They apparently had no luck verifying the warranty, either, since I never got a call.

One year later, during the summer, I went back to Texas. I figured that I would give CompUSA another try at fixing my computer. I paid the $199.00 fixed price for laptop repair and was told that I needed to have an estimate made on the repair, since the $199.00 was only for labor. I came back to get the estimate and was told that they would have to charge me $800.00 over the fixed $199.00 to get the work done. I had no idea that it would cost this much for parts, so I asked to speak to the manager again about the warranty. He got another copy of the credit card statement and invoice and told me he would call me back. Okay... I never got a call.

Great.... the fixed fee was nonrefundable, so I could not pick up my computer, and the warranty could still not be found. I went back to the office weeks later and asked to speak to John, the manager that I had spoken to before. The customer service people did not know who he was... I got worried and asked to speak to any manager. I spoke to the man that came up and asked him about John. It turned out that he was fired, and no one knew what he had found out about my warranty. The new manager found the paperwork, however, and said that he would call the main office and call me back.

Surprise! - he did call back and left a message. I stopped by the store and found out that by this time that the manufacturer of my computer (the company that CompUSA would normally have shipped my computer to for repairs) had gone out of business, my warranty had run out (if I recall correctly) and there was no place (besides a costly specialist) that could fix my computer. By this time, my computer was about 2 1/2 years old and it was no longer worth fixing. The manager suggested that I buy another laptop and (nicely, I have to admit) refunded my $199.00 nonrefundable laptop repair fee.

After this conversation, I got my computer back. Apparently someone at CompUSA tried to fix it or something, as wires and cables were jutting out of it and the monitor hinges were no longer fractured - they were broken and cables were the only things keeping it connected to the computer. My laptop won't turn on anymore, but I am just happy that this mess is all over and I can try to forget about it. My $1800 laptop is sitting in a box in the attic and I am saving up for a new computer.

The damages are simple. I have spent hours checking into, emailing, calling to no avail. My time is valuable. I expect people to honor their commitments regardless of how small. Additionally I would like my $20 back.

So, I filed the rebate and 10 weeks later, the rebate was refused because of missing UPC barcode. I went back to the store and told them what happened. The store manager told us if we write eMachine a letter, we are going to receive the rebate which is totally different from what I was told from eMachine.

The representative from eMachine told me they have strict policy about not giving rebate for open box machine. But the store manager refuses to call eMachine. He also specifically told me that he didn't have time to deal with my case. I am very surprised by his rudeness and arrogance.

The Circuit City not only did unethical thing by telling me the wrong information when trying to sell their product, and also acted in bad faith in this case by refusing to correct their mistake.

A month later it arrived back in MA. I called to set up three service orders to send all three back at once and get one big credit to buy three new, more expensive laptops at once. They only sent one box and when I called Dallas to find out where the other two were they didn't know what I was talking about and said that I would just be better off taking them to a store.

And as for the amount of the credit, I spoke with Karen and even though the receipt states that $1501.00 is the TAP, they would not, and still will not honnor that amount; they will only give us $1048.00. She then told me that I had to go through the store and fight it out with them because the sales person who sold us the TAP said that it would cover the $1501.00 amount.

I sent a Purchace Order for 3 new (more expensive) laptops to the Brighton, MA location where they were to order the machines and charge us. I called a few times over the past week to see what the status of the order was and got answers ranging from no one has ordered it to, it will be here in 3-5 days. I waited 11 days & finally found out that it needed to be ordered by the Direct sales department.

Now because they waited so long the model we wanted is no longer available. And I had to call to find this out!! Noone could make the call. So I had to order something similer. I had to send in a credit application. I have been waiting for Financial Services to contact me with the terms of the purchase. The laptops are on back order and they don't know when they will be in. So, for the past 3 months we have been without our old laptops and they can't get us the now ones and I still have to fight over the money.

And to top it off after all of this they tell me that they will not extend the 3 yr. TAP's to the new machines when we paid for it. After five months of this I have sent a certified five page letter with return receipt to the C.E.O. Jim Halan.

I have spent more that enough time with them. No customer should be treated like this. I have been hung up on, told that I have a lot of nerve calling and asking for a fax number. I have been put on hold for 1.5 hrs. I can't believe that a company can stay in business when they treat customers this way.

Bringing the machine in on Thursday, I called on Friday to check on the staus of it, and I was told it was ready. When I finally arrived at the store, I asked the cashier if she was going to show me what was done to the machine, as per their posted list of things they do for each service. The response was a laugh, and she just walked away.

I didn't know if anyone was going to help me, so I stayed to see what was going to happen. Eventually she came back to inform me that nothing had been done to my computer, and it was only looked at. Fustrated with the time and energy lost I asked to talk to a manager, but the one manager still in the store could not help me much, and would only tell me it would be worked on the next few days.

The next day the tech working on my machine called me and was explaining what he had to do, which included checking the Master Hard Drive, and ROM drives, he also requesting the original CD Rom drive which I had to ask my mother who was at home to take to them over 30 minutes away.

At this point I told Luis that I was planning to move second HD in my computer to another machine, which I was going to buy, and also all the data on that drive was the most important. He told me it would not be a problem to avoid using it, in addition I said to leave my Re-writable Rom drive out since he had to check the ROM drives. I didn't hear anything till Tuesday, when Luis called me and told me my machine was running again, but he had to erase the 'D' drive, since the now former 'C' drive could no longer function.

I took a few minutes before he had finally said what he had done, and I asked him why he did it, and he said that is was the only way he could get the system to work, I then asked him why he did it when I said not to touch the drive. That was followed by dead silence.

The next few days I talked to everyone from the General Manager to the Regional Manger and all they gave me for their human error was their service fee back. Upon picking the machine up I still had to wait near an hour to get it, Luis had pulled out the wrong ROM drive, and the people their were telling me that I was going to have to pay for it, then they said I was going to have to wait a day for it.

After finally arguing with the Service Manager for 10 minutes, they did the service in 15 minutes. I lost countless amounts of data which I may or may not be able to recover. I had many media files on that drive which will I never be able to recover, software that I can never get again due to it no longer being available, I have lost almost three years of information, and personal information such as email addresses and emails themselves which I will never be able to get again.

The thing is that the rebate papers said that we had to buy it within a certain time, so i called Scansoft and five times a woman answered and switched me to a machine that said nothing the minute she heard "REBATE."

The next day I called again. There was an answering machine claiming they were closed for Presidents Day. So I started called anytime I can, but no help came. The textbridge rebate was $70 and the Paperport Deluxe was $30. We never got it back.

Philip should stop wasting time on the phone and should send both companies a certified, return-receipt-requested letter politely asking that his rebate check be sent to him toot suite. If the checks don't arrive and if he is feeling ornery, he should sue both companies in Small Claims Court. If everyone did this, companies would not walk all over consumers.

John needs to read his extended warranty carefully. If it covers the monitor, he should write CompUSA a demand letter and, if they do not respond, sue them in Small Claims Court.

My Toshiba is as good as new and the whole thing cost me nothing. I was covered by Toshiba. Would CompUSA use that warranty and pocket the $980??? What about the warranty I have paid for?

It was so whacked-out, I spend hours, days, weeks on the phone with tech support. I finally demanded a replacement. I got it. Straight "from the factory", this time a 300/3D, upgraded to the next model, as it was on sale cheaper than the one I had previously purchased, got it mid-August. I paid extra for an "On-site Dow Jones" warranty, due to the extreme problems with the first one.

This one has had problems from the beginning as well, progressively getting worse. The warranty does nothing, I still spent hours, days, weeks on the phone with tech support. They did many reloads of Windows, a lot of misc. this and that, and even an FDISK. I did 5 Reformats, and many, many reloads of all software, Video driver upgrades, changes, etc. Basically, nothing helped.

had been told when I purchased this additional warranty. )

please reload Windows 98 and the Corels, since they had been pre-loaded when I got the system. I also asked them not to clear my hard drive without saving files (as nothing seemed to be wrong with my harddrive.)

and video/sound/modem drivers.

No phone calls, no letters, and wham, it arrives back the Tuesday after Memorial Day. Fast service, I thought, but had a bad feeling.

When I opened the box, it was packed too crooked to suit me, and I discovered the coverplates for the expansion slot area, were off, and underneath the computer in the box! When I examined it, after removing it, it was different, not my case. There is a cracked area near the coverplate area, the serial number is different, the metal back area is bent up, and the Reset button appears to have been ground away to nothing ( I did not use it at all on mine.)

The case was dirty, greasy fingerprints, coffee smeared all over it, and even a spot of blood was on it! A note was in the box saying; "Failed all tests, replaced motherboard, cpu, and some RAM", along with a booklet for the motherboard, and a multimedia video accelerator/CD Player booklet.

I was stunned. How could all this be bad on a new system, and why did I seem to have a different case?

4). Different Multi-media/sound stuff

( None of 1-4 had been mentioned on the repair explanation sheet )

Manager

I tested and played with it a bit, discovering the following:

( I will not be doing any of this, obviously! It does seem that I have a totally different, and older used computer, with my Corels, Windows98, and "My Documents" loaded!!!)

( I have all my original manuals, booklets, CD/Diskette drivers, etc. I have the original sales slips, serial numbers; and I have a listing of the configuration and components which were in the original, in order to compare. I also have a letter of apology for the first defective system.)

Obviously, I am furious, and sickened by this. Imagine, the SECOND brand-new system, defective! And, on top of that, now a totally different computer, used, older, and also problematic! And, I am still paying for it!

I intend to write to the Top Gun at Tiger, and their Registered Agents, certified mail.

I want a third brand new system, ( not sure what I will ask for at the moment, but will ask for something way over and above what I have, with extras for my agony), an extended warranty at no cost to me, S/H charges totally refunded, Dow Jones price totally refunded, and I want it guaranteed in writing by the Top Gun and the Registered Agents, with the understanding that I will pull out all stops if it is in any way problematic. ( I may ask for a full refund, and still ask for all this, because of what I have been through! )

It has been, a sojourn in Hell, quite frankly.

As I understood it, at the end of that time I could become a subscriber if I wished. I did not want to subscribe, but Tiger Direct had supplied PC Magazine (a subsidiary of Ziff-Davis) with my personal credit account number. I continued to get the mags and am now being billed for them.

Financially, the consequences have not been serious. I may or may not be out $40. I have contacted the Attorney General of the State of New York and intend to pursue legal action, if appropriate, because I am incensed that these supposedly reputable companies practice such shoddy ethics.

As Ms. P. says, large and reputable companies that are big enough to know better are playing fast and loose these days. Fortunately, there are plenty of alert, aggressive consumers around to call them on it.