Norton Reviews

A few weeks ago, I installed Norton 360 on my home computer. One week ago, my computer was infected with a virus that locked up my computer. I called Norton Free Support to help clean my computer. They offered to clean the machine for $139.99, which I paid. They cleaned the computer and told me I had a seven day warranty. Five days later, my computer was again infected. I called support and they wanted me to pay $200.00 for a one year maintenance program. When I told them about the warranty, they put me on hold. An hour later I hung up the phone. I feel the software should have protected my computer and the support should have been free. I am afraid to use Norton anymore and now believe they are trying to scam their customers. I'll buy a new computer before I'll go to Norton again.

First of all let me say that I have been a Norton user for many years without a problem until this week. Two days ago an automatic renewal charge showed up in my bank account for $96.38 ($20 more than I paid last year). This was not a renewal I requested but when I finally got a hold of someone at Norton (this took about 4 hours total), the rude answer I received from the heavily accented woman I talked to was that I requested automatic renewal when I subscribed the year before. I did not select Automatic Renewal but apparently it is part of their agreement when you sign up (you know, the very long agreement that no one reads). She told me I should have gone to some screen to turn off automatic renewal (like I am supposed to know that).

I bought Norton 360 to renew my existing account. I contacted technical support to make sure that the logins/passwords from the current account would be transferred to the new addition. The chat technical support representative offered to install the new program for me. In the process, he deleted all of the logins and passwords I accumulated over many years of using Norton. The attitude from the off-shore technical support was, "Oops, too bad. We'll refund your money, and you can spend your time trying to restore what we lost."

Norton is a total rip-off company. They renewed without my permission. They make it impossible to reverse this charge online, or to use their online chat support system to remedy the charge. Furthermore, the chat system never activated no matter how many times I tried. They billed my credit card for $79.95, which is $50 more than I originally paid for the horrible software - again, without my ** permission. They are thieves, but hey, our whole system is now corrupt, so what else is new?

Last year, I purchased Norton 360 for three computers. This year, I renewed all three computers. When I went to update the third computer, it wouldn't let me saying there were already three computers done. During this issue and many phone calls, emails, messages on their site, bad feedback, all which no one replied to. I finally contacted the help online shop which said that I had to do updates. There were no updates to do. Anyways, my third computer will not work. I turned it on and it stayed on but will not even show the desktop. I turned on my screen and it worked saying LC, etc. Now, I have a $900 computer, not very old, that's all screwed up because Norton's protection is crap for 2013. Now, for my other computer Norton says isn't protected because of Microsoft Essentials, they are now saying they can't update because I can't get internet. I am here, aren't I? I don't have Microsoft Essentials. This year, Norton sucks!

I attempted to purchase the Norton 360 program and after the purchase went through, the program would not download. The message I got was that my current anti-virus program (not Norton) had not expired and so they could not download their product. I have contacted Norton four times, to no avail, to have the purchase cancelled and the purchase price credited to my account. I would never, ever recommend this provider. Like the other customers complaining, they do not respond to their online chat line nor do they take phone calls. When I gave up after 3 attempts to use the online chat system, I called the 800 number. I was on hold for over 20 minutes then disconnected.

I purchased Norton Anti-Virus 3-pack back on May 14, 2012 which had a $50 mail-in rebate. I sent in my rebate form and on the tracking email they sent me, it stated they received it on May 25, 2012. Months went by and I totally forgot to track the rebate. Today, I just realized that I never received any rebate card from them. I called them but no answer. I went on web chat and the agent told me to call the office. I got bounced back and forth until finally I spoke to someone who told me they can't do anything about it because it's over 6 months and I'm not able to get my money back. I asked them what the problem was and they said it says Invalid Postmark Date and Missing Purchase Date. I asked them how it can be invalid postmark date if I bought it on the 14th. They said they received it on the 25th and it's still in the asking timeframe. The agent told me it said invalid purchase date. How can it be an invalid purchase date if my receipt was sent?

I purchased a Norton 360 for my PC four months ago. This week, my computer was infected by a virus (MVR). I called Norton's free 24/7 technical support hotline. After being on hold for ten minutes, I talked to a customer rep who listened to my problem, asked a lot of questions, and then offered me to transfer me to another rep who would remotely log into my computer for a $16.99 fee. After I told him I was not going to pay, he then offered to transfer me to another rep who would walk me through the steps necessary to clean my PC.

I have experienced two viruses in two years with Norton. Other than a free web site to download virus removal software, I hardly download information from websites. I called Norton Support in December, and they told me that for an additional $99, they would connect to my computer to try to rid me of the virus. After 45 minutes, they gave up. 15 minutes later, I removed the virus myself via a free website download. I called Norton service number to cancel my subscription, and they argued and told me to call 877-294-5256. I called, and 20 minutes later, no one had answered. I called the service number back, and they told me they could not help me and hung up.

I purchased Norton Internet Security 2013 on December 9, 2012 for $64.99 which had a $50 mail-in rebate. I mailed in the correct/original UPC code Norton Internet Security 2013 (not a photocopy), along with a legible copy of my dated sales receipt from Fry's Electronics Store showing the purchase price. I made a copy of these items/my rebate submission prior to mailing. I received the confirmation via email of it being received, also one stating it was rejected due to invalid UPC code. I called the Rebate Status Hotline, 866-206-8800, but could not speak to a live representative and the only option available was automated assistance which could not assist me as needed. This is not fair and I am truly disgruntled.

I briefly used the Norton software on one of my laptop computers in 2011. The Norton Antivirus software frequently caused my computer to hang up and sometimes freeze. So I unloaded the software. Without any previous notice, I received an email from Norton informing me that my Norton Antivirus software subscription was automatically renewed on 12/31/2012 with the charge of $74.89 to my credit card. I tried to call the company with the number provided on the email (1-877-888-7505). I waited on the phone line for about 45 minutes before I gave up. The bot constantly asked me to stay on the line and said otherwise I would wait even longer.

Norton/Symantec Customer Service - Absolutely awful customer service, the worst I have ever experienced. I have had two problems they were either incapable of fixing or unwilling to fix - one involving restoration of my files, and the other involving the online backup of files. For the restoration, it took them ten days to restore my files, and I had to work with half a dozen employees for hours and hours before I finally got one who knew what he was doing. For the online backup, I am still waiting for a solution after two weeks. They transfer you from one incompetent employee to another, and each time, you have to explain your problem from the beginning. They apologize profusely yet do nothing, and they promise to get back to you "within 72 hours" or by calling back "tomorrow" and then fail to do so. Oh, and did I mention that each time you call, you are put on hold for 15-30 minutes before a human being answers? I am absolutely stunned that this company remains in business.

I purchased a bundle pack at Fry's that came with two rebates - $25 and $40. I just found out that my rebate was invalid because it was missing the UPC. However, no one contacted me to let me know. Now that the rebate window is closed, I am no longer eligible to receive my rebate. I tried calling them, but can't get past the automated recording to speak to a person. I tried to chat with them twice, but it would not let me type any info so the session was quickly ended. All I could do was email them about the problem and that's how I found out about the UPC. Funny how I was able to get the $25 rebate, but not the $40 rebate.

When I signed up for Norton, auto-renewal was automatically enabled. Directions to opt-out were murky, especially since I kept receiving notices to "renew" my subscription. If it's an auto-renewal, wouldn't it be more normal to just say that the subscription would be renewed automatically at a certain date, rather than keep posting nags about having to renew it? And I also, for some reason, didn't seem to have an "account." This is verging on deceptive practice. By the time I realized it, Norton had auto-renewed 5 GB of online backup space which I had absolutely no use for (and hadn't even realized I had signed on for).

I have tried to cancel following the recommended procedures. Continuous blind circle, back to automatic renewal which I do not want, no use trying to telephone to resolve. I tried that several times last year, another 90-minute circle. I thought I had resolved it last year, but apparently I was mistaken. I no longer want their service, nor do I need it. They keep you on the phone waiting or transferring you around the world to talk to people who cannot or will not do what you request.

They took $75.59 out of my bank account for renewal and I don't even have Norton on my computer. I want my money back and I want them blocked from access to my bank account.

Late last year, my small company bought and installed Norton 360 and all was well for a while. Recently, three separate computers suddenly stopped working altogether - Internet access stopped, no e-mail, zip, nada. We uninstalled and reinstalled Norton on various machines eight total times (most via online remote access from Symantec), always with the same results - without Norton, all was well (but admittedly unprotected). But after installation, all shut down and became dysfunctional, each and every time. Stay away - very far away.

Unknowingly, I have been getting charged for their update subscriptions every year since 2008. I used Norton for one year in 2008 and stopped because of how slow our computers were running while using their antivirus. Since then they have been charging me even though I have not been using Norton at all. After talking to their customer service, they would not give me a refund because they say it has been more than 60 days. I know that it was my mistake in missing this on my bank statement, but it never occurred to me that they had the ability to charge me without my consent. It goes without saying that I will never use any of their products ever again.

It has been downloaded to my computer without permission. Now, other sites are unable to load as before. Main consequence is getting into my computer.

I had purchased Norton sometime last year in 2011 and thought it was a one time purchase. Well, I come to find out that they had, without my consent, enrolled me in a renewal fee which charged me $70! I couldn't believe that! I had paid $49.99 last time and now the price is higher? I was highly upset and to top it off, it took me like an hour to reach someone to have the money refunded. So much for their 24/7 chat, smh. I have a credit card bill due in a few days and these ** decide to take out a large portion of my money out of my bank account! Now I'm stuck waiting and hoping that my credit doesn't get screwed up because of their foolishness! Beware! Norton is nothing more than a scam and I will never ever recommend or go back to these jerks!

I was wondering what was going on with my credit card statement when the bill was high. I looked at it and saw a Norton renewal fee. What a bunch of crap! I downloaded a copy of the software to my parent's computer a year ago because I found a good deal on it. I uninstalled it after it made their computer run like crap and installed a free Antivirus instead. I figured oh well, I was out a few bucks for trying to be a good son. No big deal. Then I get hit a year later out of the blue for $80 for a renewal fee!

Norton wiped out all of our programs - on two PCs. We purchased Norton 2013 from the OfficeMax store last week. On Friday night, I put it on my computer and it didn't install after the computer restart. What it did instead was wipe out all of the programs on my computer! I called the 800 number from the contact list on the website. They told me I have to contact Microsoft and that this is not from their program. The following day the install did the same thing to my mom's computer. I called Norton again and they still are denying that there is anything wrong with their product. I then had to pay to have our computers fixed and have all the programs re-installed for us and had them put on a different internet security program.

I have tried contacting Virus Assurance Removal Services’ phone number at 1 877-327-7358. That was the number sent to my email when I ordered Norton 360 less than a year ago and that is also the correct number I found for them online. I paid extra for the virus removal assurance service in case my computer was to become infected. I have tried reaching them 5 times in the last week. I was only able to reach the first customer rep successfully about a week ago. The lady who answered tried to sell me a service that blocks ports on my router, and I said no to buying it. After that, she put me on hold and said I was being transferred to a technician to remove the virus. I waited on the phone for over an hour and a half! Then I hung up and called back and got a hold of a customer rep. He apologized and said that I would be transferred immediately this time. He put me on hold for a half hour before I decided to hang up again.

My computer got an FBI notification virus on September 25 and I called Norton. I paid for antivirus and this was not caught. It locked my computer. Norton said they could not fix it because the computer would not work. They told me to call Microsoft. I did. They switched me to Symantec, which is a branch of Norton. They did get the virus off. My Norton 360 crashed yesterday, one of many times, and I did an online uninstall and re-install. Then I got an error code. I called Norton and they said I was missing a host file which would prevent me from doing live technical support. They told me to contact Microsoft. I told them the issue did not occur until I did their uninstall/re-install. I called Microsoft and got no answer after waiting thirty minutes.

On Sept 14th, I attempted to purchase Norton 1 but it would never complete. The order page just kept saying: "processing order" over and over so I closed the page and tried again. The same thing happened so I closed the browser. I noticed it was using my old email that was hacked, so I tried later that day to purchase Norton 360 Premier with my current email and that order was successfully placed. However, I have been calling them for one month on and off for my refund of $108.86 for that Norton one I never even downloaded. All I get are people in India who say, "Ok, you will receive your refund in 3 to 5 business days." And this is what I get over and over every time I call. I have spoken to all different people from India. So far I spoke to: Baram, Jovin, Anna, Karen, Cathica, Maybel, David. This is the worst experience I have ever had with Norton and I don't recommend them to anyone! I have never had such a runaround. Something has to be done about this.

I ordered Norton 360. It disappeared off my system in August 2012. I called and was informed it disappeared because of a virus on my system. I would have to pay $69.99 to have it restored. I was furious about this because isn't Norton supposed to take care of the virus? I finally agreed to pay the money to get Norton back on my system. Now today, I look at my bank account and there is a $19.99 charge. I called Norton and asked why. Supposedly, I agreed to this monthly charge back in August. I told them to refund me the money. I had never agreed to this. Then a supervisor got on the line and told me he was doing me a favor by refunding the money; that infuriated me.

I contacted Norton about a virus requiring a manual removal so I called for assistance. They wanted to charge me $99.99 for virus removal which they immediately took out of my account before transferring me to a technician. I waited for over 2 hours to be connected with a technician, and then the phone hung up. I called back and explained my situation again and immediately they put me on hold for a technician. After another 45 minute wait, I called back and explained again what was going on so they decided to schedule a time for the technician to call me. The technician never called me back. I called again and waited for over 30 minutes. I have called since then and sent an email to get a refund. Tonight I have been waiting for over 1 and 1/2 hours, and have been transferred 4 times. Each person tells me they do not have the capability to give me a refund. I just want my money and to stop getting the runaround. I will never do business with Norton again, ever!

I paid for a renewal of my Norton protection yesterday. I paid more than $70. They said email will be sent to me. No email was sent. My computer says I have no protection and when you go to Norton's website, there is no clear place where you can just write an email with your complaint, which I think is the worst. All you get is just more popup windows with things to sell to you.

I was automatically charged 44.99 pounds on an unauthorized transaction after calling several different numbers, which cost me 3 days of trying to get through to Norton. There’s no email address and no fax number. I eventually got through and I was told I will be receiving my refund of 44.99 pounds. What I ask is if it is illegal to keep someone’s bank details unless it was authorized by direct debit. Surely, this has to stop. The time, money and patience are not fair. I now have to wait for my refund for 5 to 7 working days. It’s something I didn’t authorize and yet I have to pay the price. I’m waiting for my own money which should never have been taken in the first place. Norton, you are breaking the law.

They were charging me for an automatic renewal every year for the last 4 years. I caught it this year because I was looking over an older bank statement for another bill. I did not authorize this and they could not give me anything showing where I agreed to do it. I would not recommend their service to anyone.

On Monday, September 17, 2012, I called Norton at 800-745-6034 and spoke to Roland ** regarding a repeated error that continued to occur on my Norton anti-virus. Roland requested remote access to my computer. He told me he was going to uninstall and then reinstall Norton on my computer. Upon completion of this process, I found that he had also deleted the installation package for my DVD burner as I was getting an error that was not popping up before he worked on my computer. I immediately called back and explained the issue to Ramprasath **, who said there was nothing he could do and to call Hewlett Packard as they built my system.

I emailed Norton about 6 weeks before my renewal date to cancel my next year charges as I had been offered a much better deal; however they took 44.99 pounds from my card anyway and then they emailed me to advise me I have no cover and to renew my subscription and pay again. Speaking to their foreign workers over a period of about 10 hours was a complete waste of time. I note they have been speaking at government level about cyberspace crime. Well, they would know. Steve Bennett, CEO, and his directors are either grossly out of touch or thieves. I suggest the latter is true and should be prosecuted, it's a disgrace.

I purchased and downloaded Norton with no problems but it would not run. I contacted Symantec support and paid an additional fee for expert install. They attempted to install for 8 hours until they did something and lost the connection. The next day, I tried to open a program and the computer shut down with the blue screen of death. After contacting them several times, they said I have a problem with my LAN card. My computer had no problems before they worked on it. The only fix was to reformat; cost estimate was $150.00. I was still running XP and to go through reloading all the software, I decided to upgrade to new. In all, their expert cost me $800.00. I managed to get a refund for the initial product but am still working on the $39.95 and restitution. Stay away from Norton/Symantec.

They will not answer the phone. You could not fix the problem. I have the blue screen and they cannot fix it. I just want my money back.

I have been on hold now for literally 64 minutes, and I am literally writing this while waiting. I am furious. Every time I call, I wait at least an hour to get in touch with someone and then whoever ends up on the phone has a horrible accent I can't understand and they end up transferring me somewhere else anyway. I work for customer service in a different company and this is freaking ridiculous. They're an amazing example of what customer service shouldn't be like. After I'm done with this, I will never deal with Norton and I would never recommend it to anyone. They don't help you and all they want is more money for the problems they cause. Disgusting.

They claim to provide you protection for your computer but when you have a problem, they want to charge you more money. And just try to find someone in the US you can talk with about your concerns. I have been all around the world and back and still no resolution. I was told they could help and after eating up 2400 minutes and my computer crashing, I still have no resolution. Everyone you talk with says, "No problem, we can help" and then they try and sell you something. You ask to speak to a supervisor or manager and they say that they can help, just give them a minute and after 5 hours one day, and another 4 the next, my computer crashed. I work for one of the largest banks in America and you can bet I will be notifying everyone in my address book not to deal with Norton or any of its products. I have 4 laptops and one desk computer being used in my family and you can bet I will be contacting the stores the items were purchased from and tell them that Norton does not support its products and they should not promote them. I'm sorry but after two weeks and a near stroke, I am through.

It has been two weeks dealing with issues after installing Norton 360. I can't get anybody in the USA to help. Sorry but I can't understand those guys in the Philippines or India. I have a complaint and have been on the phone for hours trying to resolve with no resolution in sight. I don't know about you but I am never doing business with Norton again. I am sending everyone in my contact list at work, hundreds of people, and my home computer (when it gets fixed as I have a tech working on it now at his home), all my friends and family, to never do business with this company. They have evidently gotten too big to deal with their customers. What is bad is that I tried to speak with someone in authority to get this straight and all I got were those guys in the Philippines and India trying to sell me something. Why would I want to buy anything from them? I can't get fixed what I bought.

I received an email from Norton letting me know that they were saving me valuable time by automatically charging my credit card for the renewal of Internet Security. On my account, I specifically set it up not to have auto renewal, but they feel that in their customers' best interest, they should take it upon themselves to renew it for them. This is crazy! The only way to resolve this is to open a chat session through their website, wait for a representative (my wait was 45 minutes) and request a refund. Look at all of the time they've saved me already!

I submitted the rebate form. I never heard from them. When I called to check the status of my rebate, I was told that my rebate is invalid.

I bought security from your company last month and was not able to download it. After sending you several emails telling you this, you still took the money from my account. I want you to put the money back into my account or I will take legal action. **, I am not angry! I am ** fuming. I am disabled and you're not taking the ** out of me.

Norton Antivirus 2011 ceased to work when it should not expire until July 3, 2012. I paid $39.50 for a Norton online backup last week, then I received a receipt stating that it expires in July 2012. Mozilla Firefox then crashed, and I can't receive or send emails. Every time I click on Norton online backup, a window comes up from Firefox, saying they will restore my tabs. This happened a week ago when I installed Norton. Neither does Norton backup work. It is obvious that Norton is clashing with Firefox. Will you please rectify this, as I do voluntary work for London University and have important emails to send. I have tried uninstalling Norton, and it doesn't work.

I had problems entering my new email address with Norton. I had Norton Internet Security 2012 and had service with them since 2006. I emailed the helpline, **. Regie got online, remotely controlled my computer and said the problem was that Norton couldn't recognize my new email address. He tried to install Norton 360 three times, ended up losing all my settings including about 70 logins and passwords. I carefully asked him twice about my settings and including once specifically about the logins and passwords and he said my "computer will be saving settings". Not only was all information lost, but a supervisor and/or expert would call back in 24 to 48 hours.

My credit card was charged on 4/19/2012 in the amount of $52.99, and then again on 4/20/2012 in the amount of $52.99. The description was "Norton software". I contacted customer service (India) and couldn't get to resolve it. It is being charged in error. We did not make the purchase. They suggested that I should contact my credit card company, which I did and I am disputing both charges. I don't understand why they (India) couldn't have credited my account in the amount of $105.98. Why is it that Norton does not have a telephone number for customer service here in the United States? When my current Norton comes up for automatic renewal, I will be looking at another product that is American and not some with a call center in India.

The customer service rep told me I had a virus that required a technician to fix (I thought that is what the software I bought was for). He told they would fix my computer, monitor it for a week, and to call them back if I "ever" have any further problems and they would assist me. That’s all for $99.99! The tech was great and fixed the computer in 30 minutes. She put her supervisor on the phone and he said, "If you have any problems this week, give us a call.” I was led to believe that as long as my subscription was up to date, they would help me out. They even put me hold to make sure it was. The contract they said they would send was a bill. When I asked to speak to a supervisor, he had an accent so thick I couldn't understand a word he said. When I said, “I can't understand. Could you repeat that?” I think he said, "I'll speak louder.” I have more, but I think you understand.

Norton Antivirus dunning advertisements - Regularly, I get a pop up on my screen and I cannot get rid of it! I have to shut down my computer! It's saying Norton has found nasty stuff on my computer and requiring (if I'm to get rid of the nuisance ad) that I subscribe to this corporation's services. I do not want its services. I have another virus protection, which I am satisfied with. But I cannot get this robot ad off my back. If there is a general class action against this damned corporation, and I see I'm not the only person angry with Norton, I'd join it. Why do I, a private citizen, have to be subjected to the intrusion of this corporation into my work?

Calling to see why I can't load what I had, and paid for before your website told me to uninstall manually. Now after 25 minutes, still no answer; 31 minutes, no answer; 35 minutes, no answer yet; 40 minutes, no answer; 45 minutes, no answer; 50 minutes, no answer. I have been waiting for one hour, this is a very poor way to run a business of your size. I am very disappointed in being treated this way. I believe that if you are having that much trouble, I had better look for another provider. The least you could do is have a human tell whoever is waiting the approximate wait time. Finally after 70 minutes, Ronald came on to assist me. 15 minutes later, the problem was resolved, but the anger of waiting for one hour and ten minutes will burn for a very long time.

Norton 360, no rebate - I have used Norton for many years. This year, I bought it on Black Friday from Fry's in Wilsonville OR, and went to the website after the holidays to download and file the rebate paperwork. Then, and only then, it is noted in the downloaded information that the rebate must be mailed within 30 days of purchase. Well, it was just a few days past the 30 days so I completed the information and mailed it on as directed. I received an e-mail indicating my rebate application was received, and then nothing.

Our life became hell, I mean pure hell. The brand new PC would not start properly, shutdown will take forever. Norton pop up would not go away. The pop up would not give you option except to download their garbage, emotional stress and physical effort to deal with Norton that invaded our home and life was too much; this is home invasion to me, b/c I was harassed by Norton in my private home, that they do not belong. When I bought my PC, I make sure that there is no Norton products in my PC. Uninstalling Norton product is impossible; it is like AIDS virus, if it gets in your system, it will be there forever.

Norton charged my credit card for $89.99 for Security System that was installed on earlier computer I had purchased. It was only a trial version that I did not purchase. I now have a new computer and after they charged my card, I attempted to load it to my current computer and it will not activate. The reason is, according to them, I have exceeded my license. They demand that for me to install it on to my new computer, I must have all the details from the previous agreement which of course I do not have. I do not have this program on any other computer.

On April 3, 2012, I paid to renew my Norton coverage - order number **. I paid for this by my credit card. They told me I'm at risk for not renewing it. I'm very angry!

Norton 360 identity safe login disappears on a daily basis. I am sick and tired of calling for tech support for this same problem.

Today, I paid for and installed a Norton 360 software thingy. I left the computer and went outside. Now, I just returned and the computer won’t go online. The computer appears erratic and slow. Your “safety” stuff is worse than a virus! I want my money back and the process reversed or sorted out now! What’s this ** about an attorney? Just fix it, **! This was sent from another computer, my iPad.

I purchased Norton 360 Security when I bought my netbook. I had great problems identifying on the Norton website where to enter the product key. Eventually, I located this and again, with some difficulty, managed to enter the product key. I thought this was done successfully; however, within a couple of weeks, I was informed that I was no longer covered. I have tried again to enter this product key and have been informed that this number is now invalid. Therefore, I have paid for a year's cover and managed to get only a couple of weeks. I would like to be reimbursed for this system. Thank you.

I went to Norton’s website and I saw 50% off Norton 360. I went to check out and it’s $8 for tech support. The website kicked me off. I went back and now it said 40% off. What is going on?

Antivirus trial version available for 30 days instead of 60 days - I had purchased a new HP dv6 laptop with 60 days trial version of antivirus. I activated it on the 26th, March 2012 and now it shows only 30 days remaining just after 3 days. Please let me know how my trial version can be extended.

My email download attachments sent to me are blocked by Norton AntiVirus. When I download, the Norton AntiVirus software screens it. When I try to download, it is automatically going to Norton’s website to buy their products. I hate it. Please remove this automatic selling on people's email.

My computer has been unresponsive lately. I've been using Norton for 6 years on 7 different computers. I turned my computer on to find that my subscription days went all the way to zero from 325 days. I am very angry and disappointed with Norton and will not use it again. Now, I'm using Kasper Pure instead. I'm very disappointed and pissed off. Norton has lost a really good customer.

I have Norton antivirus (2-year and it came with the computer). I have 170 days left on my warranty. A scan showed a problem, so I contacted Norton’s call center and it was in India. They could not resolve the problem, so they tried to sell a $150.00 support plan when they should have fixed the problem without this since it was under warranty.

Norton sent me a message saying that my computer's performance was poor but they had remotely access my computer to speed it up. I paid $34.99 for this service but noticed no improvement whatsoever. Today, I received the same message from Norton offering to speed up my computer for another $34.99.

I purchased Norton Antivirus from Wal-Mart on 2/15/12 for $40.00, put it on my new computer and it downloaded all but one problem. My Norton screen said “not all updates successful (Error 8920 223). Also, screen said “Norton 2011 Virus definition x64”. I contacted Norton, and still today (02/23/12), after trying to do all they said, it was told to me to download a fix which would not work and was a 20-plus hour download. I asked for my money back and am getting a runaround. Wal-Mart will not refund because seal was broken. Norton keeps giving me the run around and has not given me a refund. I cannot afford to eat $40 (with tax) What can be done? This am I am told from Norton: “Norton’s incident # ** to try other things.” I just want my money back and have erased Norton from my computer. Norton has made a defective program and on the internet I now see many people are having the same problem. Help, please.

After letting a tech support remotely access my computer, she uninstalled my old version of the software. In doing so, she crashed my computer. Now they will do nothing to correct the issue. They keep shifting me from person to person, putting me on hold for hours. I reported them to the Better Business Bureau. I recommend everyone to do the same. It is the only way to get justice. We all need to report them. United we stand, divided we fall.

I never purchased any software or Norton but you cut $99.99 in my account without my knowledge. So I will sue you.

First and foremost I don't and never had Norton. Now I am being charged for an annual fee—what gives? Then I tried to get a hold of someone and wouldn’t you know it, the recording states the number I dialed can't be reached! I never authorized anyone to get money from my bank account. The way I look at it this company took my money with me not even having an account with this company. Do I have a case? You're dam right I do, and further add that I am going to bring charges if I can.

Norton charged me twice for the same annual renewal. I contacted them and they refunded me for one subscription but turned off service for the both. Tech support restored the service but deleted all my log-ins and passwords, personal info, etc. I am not able to restore any of it and their assistance is useless.

I had Norton 360 Version 3.0 on my laptop. I had to renew the software. Not wanting to use my credit card, I decided to purchase Norton 360 Version 5.0. It would allow me to overwrite the version so I deleted my old version Norton 360 Version 3.0 and downloaded my new version 5.0. All went well until completed. On checking, I lost my Word software and CD drive including my email, Skype and internet connection.

Can anyone help me? Every time my Norton subscription is about to run out, I all of a sudden receive very slow performance, malware & virus notices, my computer runs like *** yet I still have 23 days left on my subscription! Why isn't my virus protection picking up on these things before they occur? This has happened in the past, I just figured it was a coincidence. The minute I renew, all the above mentioned clears up. Is it possible Norton is doing all these to my computer to force me to renew? I mean whenever they have walked me through an issue they access my computer remotely, is it possible for them to corrupt it also? I hate to feel like this but what else can be doing this? I've been with this company many years and I hope there is a reasonable explanation for this and I want answers please. I've read many complaints in regards to the free trial but this isn't a free trial, I purchased the three computer protection and I only installed it on two, so it's not like I didn't pay good money for it. Again, this issue only happens when it's time to renew, all year long my computer works great. Thank you for your time.

I wanted to have Norton tech install Norton 360 premier edition antivirus software. After 4 hours and three techs, I still do not have a workable software installation. My notebook computer is brand new. There should be no reason for problems. When I asked to speak to a supervisor, I was transferred and have been waiting for 90 minutes so far. Total time spent has been over 4 hours and I am no further along in this installation as I was 5 hours ago. Why?!

I am really angry with Norton's poor customer service. I have made several attempts to advise them that my registration with Norton is not due to expire and they have failed not only to reply to my request to correct the situation but have now canceled my protection.

I am a computer technician. What I clearly noticed is that when a person use Norton trial version of antivirus or internet security, it seem to be ok. However, when the software expire, unbelievably many many viruses, spywares and all those malicious attack immediately infect the PC on which expired Norton software is. One obvious virus is a 'fake antivirus - like fake windows security which is a virus software that automatically install, run and show fake results. I have a very high doubt on Norton or Symantec that the company is misconducting by forcing its customer to buy its products. This is my personal assumption. It could be right or wrong. However, I am saying based upon dozens of PC that I have noticed of facing this problem.

I guess my previous complaint was not good enough. You, guys, are highway robbers in this economy. I have been a loyal customer and kept my account up. But now, because of the economy, I had financial proiblems and you drafted my checking account. You caused a $36.00 charge to my checking account and you do not care. I will keep writing every day until you come up with an equitable solution.

On 1/18/11, I purchased Norton Anti-Virus protection for my laptop. In December 2011, I bought an additional laptop and I purchased a new subscription of Norton 360 (for up to 3 computers). I planned to put it on my old laptop after my other subscription ran out in January. On 1/4/12, Norton charged $47.19 to my debit card for an "annual renewal" even though I never signed up for it.

I was charged $74.89 to my checking account by Norton’s. I did not know that an auto renewal was set and I did not get any emails stating they were going to do this. There was not enough money in my account to pay the $74.89 but the bank paid it and charged me a fee of $36.00 for overdraft.

On hold forever, downloaded new 360 and got a virus. Called five times to get help removing the virus, nice guy but couldn't get rid of the virus. Their "fix it" and PC tune up for $69.99 approach corrupted many of my documents. Nice guy did follow-up and I told him to refund my $69.99 for the PC tune up that didn't work and has now made my PC unusable.

Norton charged my credit card twice in December 2011 for two different Anti virus programs in which neither one of them where downloaded on my computer. When I called, they used the "automatic renewal" excuse. I haven't used Norton since 2010. At which time, I clicked out of the automatic renewal because they have done this to me in the past. What is with this scam they keep pulling? They told me they sent an email to an old email account and when I checked it, I don't have any such emails from them. Time to change my credit card. That will be the only way to stop this criminal activity.

The company started to show in the computer screens notes of service expiration and warnings of virus threats after the expiration date. When I removed the program, I deleted one of the the Windows 7 platform modules that I couldn't even find in the internet. I have to fix it with the assistance of the Microsoft and re-install the touch pad drivers that was deleted along with their anti-virus malicious program.

Norton has been double and triple charging me for years for their product renewals, When asked for reimbursement, I have gotten the complete runaround from four and half hours on hold to a case manager who does not even know the company policies, to emails stating they tried to call me when I have records showing no such calls placed, three scheduled call backs that never happened, last call back scheduled for 9:15 pm and them calling me at work at 7:45pm. My only concern was getting back my money they took but the answer the case manager gave me was basically "too bad, we will not do anything." I am looking into filing a complaint with the Mass. Attorney General's office for fraud and unethical business practice. I would love to know if there is a class action suit I could join on top of filing the complaint.

I had 112 days left on subscription of Norton 360 5.0. I got a message that I had a security risk from virus. I tried to run check but kept getting message. I contacted Norton and they said the software was 2008, not so. They charged me $99 to remove virus using Microsoft Security Essentials which is free on Microsoft. I have purchased approximately 25 Norton in the past. I will never purchase another one. I had just purchased two new 360 5.0 last week and will try to return them. Norton is saying their security product which I paid $80 does not work and the box says you get 24/7 support for the life of your subscription. I did not get that.

I called Norton and asked to speak to someone in the United States. I was told by someone in the Philippines and in India that I could not be transferred to the USA. I could not understand either person I was talking to, and I was hung up on. I paid for 2 years subscription on 5/17/11 and found out I am on the 60-day free plan that expires in 58 days.

Norton on 11/27/11 (a Sunday!) renewed my account. I never agreed to an automatic subscription renewal and my Norton doesn't expire for several more weeks. I have complained to Norton and placed a stop payment and hold so they cannot use my card info again. They overdrew my account!

I purchased a Norton 360 version 5.0 to install over an expiring Norton 360 Version 4.0. The disc removed all access to Norton, including removing the port to the CD/DVD. I am unable to install at all. Leery, because of that I uninstalled Norton 360 (4.0 version) on two laptops and found that, by uninstalling Norton, that also wiped out the port to the CD/DVD effectively removing my ability to install the Kaspersky product. I've purchased Norton for 6 years.

I have over 100 days still to run on my Norton 360 Internet Security (netbook) for 3 computers and Norton Antivirus (desktop) for 3 computers. I bought install disks, not online versions, because of bad experiences with online versions (files too large to download, being told to buy disks when Norton Help can't fix the problems; also you get harassed mercilessly to continue subscriptions you don't want). It's become obvious that the programming on the Norton disks can't cope with Windows system changes in 2011, particularly with Windows 7 (the netbook version works better on 7, though, and the desktop version better on XP and Vista).

We submitted the $50.00 rebate form for Norton after buying a system and the software from Frys. Our paperwork was sent on 7-4-2011. On 9-8-2011, we were told via the line 866-206-8800 that we were missing information. We re-submitted the asked information, rebate forms, one from Frys and one that was the Norton form, the UPC copy, and the receipt sales form.

I purchased Norton Internet Security 2011 for 3 systems. I contacted a virus on my system. I could not access the internet. There was no contact information in the box or in the instruction material. Therefore, I took my system to Best Buy for them to remove the virus. It cost me $201.53. Norton refused to reimburse me because they said I should have contacted them and they would have assisted me. Please tell me, how can I contact them if there's no contact information in the packaging and only a web address and I could not access the internet? Do not purchase Norton. It is not worth it. They do not stand behind their product and they are always saying what you should have done, not what they could have done better.

I ask to get my software re-installed on my computer. They said that they have to be connected to my computer by me letting them, so they could see what the problem is. Then they said I have to reboot my computer. Well I said that since they're in the computer, get rid of it.

I bought a Norton 360 last year (10-30-10) that has 3 installs. I thought I would be able to use them anytime on either of my machines. I just installed my last one and found I have 2 days protection! I fussed with their support department; they told me it is in the fine print that all 3 installations start getting used up the minute you activate one of them even if the others are not installed. I read the very fine print; it is misleading if you don't read it like an attorney: "With this service you receive the right to use this product on one PC or on the specified number of PCs during the service period which begins upon initial installation". It is in very fine print on the edge of the box. I wonder how many millions Norton made by seeing me and thousands of other customers coming? I fussed at the customer suport and all they would do for me is give me 30 days extension. I will shop around for anti virus other than Norton, maybe Kaspersky.

I am so sick of Norton being bundled on every downloaded program I install. Auto opening feature tells my software is bad and I need to pay for their software. I will never use their product as they intrude my privacy. It also requires me to reboot my PC just to get their pop-ups off and to uninstall their garbage.

Norton is so stupid they do not tell you to click renew and enter the new product key if you bought a new retail CD. They lie about their customer support on the weekends. They darn sure are not at the number posted on their website for the weekend. The only website they are on is the 100 dollar one. Their regular number on site clearly states Mon-Fri when you call it. The lady lied to me just 10 minutes ago. She said, "Why didn't you call. I was here all weekend." Just another lie.

Unacceptable, prior to calling to have an automatic renewal stopped, I had at least 5 active keys not expiring until July 2012 and so on. After one call, I was locked out of my account, all my keys were missing and no one had answers for me, as to why I had been turned into a trial member. After 3 hours on the phone with customer support, I was furious and kept asking for a manager or a CEO or CFO and continued to be put on hold.

Norton went into my credit card and deducted $69.99 as seen below. The computer is no longer in use. So, on what basis did this automatic renew go through? And if they renewed it, why was no notice sent to my email. I want my money back.

I bought Norton 360 on 3/12/2011 and filled out a rebate form online for $20.00. But as of this date, I have not received the rebate. Now, you want me to renew my subscription which is due for renewal on 3/12/2012? I would like my rebate before I decide to renew my subscription. Thank you.

They hide their phone number and keep you on hold excessively, hoping you hang up. I was very upset that I had made a purchase and followed up to make sure there was no auto-renewal, which I was told there wouldn't be. I don't know why I was billed again this year. I don't even have them on my computer because the protection was awful. I had a friend, who removed 4 viruses from my computer, since the program didn't work. I spoke with a manager named Amrin, who was not helpful and would not even give me her employee id number. It's very sad that this company is still open.

I have renewed my subscription. But I keep getting pop-ups asking me to activate to get full service. I do not know the activation number. I have spent much time on a merry-go-round of sites trying to find someone to deal with my problem. Now please, deal with it or refund my money. I am 83 and don't need this hassle. I prefer to enjoy my remaining years.

I bought a Norton Antivirus from Office Depot for $60 with a $30 rebate. I submitted all of the required documents including the original UPC label and waited. This was submitted July 19 and today is August 30, so they were given ample time to fulfill the request. After just checking my rebate status, it says "invalid - missing UPC label". Then I was asked to submit the original. I thought, "Oh boy, they have me going in circles" and tried to find a phone number to contact support, but did not find on to reach a live person. So I chatted with an agent by the name of Velis where he asked me if I had a copy of the UPC label. I told him I did not and he said he would go ahead and process this order anyway. The new wait time to actually receive the card is 4-6 weeks. Let's hope it actually comes in the mail.

A symantec stub appeared, uninvited, on my monitor and list of programs. Like the virus it is, it has lodged itself more deeply on my computer than I know how to access. I have deleted it many times, in several ways, but it keeps reappearing, keeps reopening the screen to buy their product. I would NEVER use Norton; I only want to get rid of their invasive software.

I bought a new Norton 360 after mine expired. When I uninstall Norton, it removes hardware from my disk drive. So then, I can't install a new one or play a DVD/CD. The driver does not show up on my computer anymore. I reinstalled the old Norton and the driver is back. Norton wants me to pay them 40.00 to get on my computer and fix it.

A refund of a 2011 subscription, after automatic renewal, was never received after cancellation of the 360 product. I called a few days after my bank account was drafted and was told it would take 3-4 business days to process. After reviewing my account this week, this had not taken place. I called Symantec and their customer service representative kept me on the phone at lengths, even though I was able to provide proof of phone call, e-mail, and bank charge. One hour later, she tells me her case manager will only repeat what she said, "Symantec cannot refund the amount because it has now been over 60 days, regardless of e-mails, phone calls made one week after bank charge". I canceled my subscription to their internet security product yesterday and the customer service representative tells me my bank will be refunded in 2-3 business days; and she did not give me a confirmation number. She asked for my credit card number in order for it to be processed.

I went to renew my subscription. They charged my credit card for $204.77 but would not download antivirus software. I did not get what I paid for and had to buy MacAfee software for my computer.

I received an email recently with regards to renewing the Norton Antivirus. I no longer have Norton and had switched to McAfee; I deleted the program off of my computer March of 2010 due to the program not working with my service provider. Anyhow, the email had my credit card information and I contacted them and they stated I was on a recurring yearly charge which prompted me to inquire if they had charged me last year, they did. When I asked why I wasn't notified they stated they sent an email. I never received such an email and I don't believe a non response is an admission of acceptance.

I sent in two (2) rebates both for $20. I only received one (1) rebate card and was told I was missing the proof of purchase for rebate number two. I sent both rebates in the envelope. There is only one (1) proof of purchase on the box, so how can I get both rebates as advertised?

I never received both the $20 and $30 rebates that they promised. Online, it showed that I used the $20 rebate, but not the $30 one. The online customer support argued that all was spent even though it clearly showed only the $20 was spent. They ripped me off $30. I will never trust Symantec again. This caused me stress and financial loss.

I submitted my $50 rebate on 2/22/11. I received an e-mail confirmation that they received it on 3/2/11. It said should be between 6-8 weeks. I gave them 10 weeks before checking. I then see the status online is invalid. I chat with Tatiana and she tells me that they never received the UPC label (**). I always make a copy of everything that I send to them! Live and learn. She just said that because they value my business (cough, cough) if I would give her the UPC numbers, she will send me a card out in 4-6 weeks. What is next? I had the same problem with Sprint a few years ago. I sent everything in, they didn't receive it. I called and they said to fax it in, they didn't receive that either. Could it be the same fulfillment company?

I submitted a rebate for Norton Anti-virus, after a lengthy time I received two Visa Prepaid cards ($20 each) for my rebate. I tried to use these a couple of times in the store including Fry's where I made the purchase that earned me the rebates and was not able to get them to work. Since they did not expire until March 2011, I set them aside until January 2011 and tried them again. Again they didn't work so I went online to check my balance but I found out the balance was down to $8 because I had been charged a $3 maintenance fee the past four months. This was not made anywhere near obvious in the paperwork provided with the cards. It's in the fine print of the terms and conditions. This form of rebate is yet another part of the bait-and-switch marketing scheme.

Up until today's date, we still have not received the refund. We have spent around 50-60 minutes a time trying to get through to the company and keep getting put on hold or told not to worry and that the cheque is on its way.

The company offered two rebates at $30 each. I followed the instructions exactly and both rebates were denied. They charged my credit card for automatic renewal and refused to answer the phone when I called to ask to have credit applied since I bought another one of their products. I am dealing with credit card company and rebate refusal.

I kept getting Norton's popups stating that I needed to renew my security with them. I started this morning with them at 7:30 am and was on the computer trying to get renewed after they took my money and all I got was do this, do that and on and on.

For 5 years, I have been charged for a Norton Antivirus program that I have never had. I have changed my credit card number twice and they still found a way to charge me! Probably in 2006, she and I don't remember exactly, I used my credit card to renew a friend's Norton Antivirus program for one year. Then in 2007, 2008, 2009, and 2010, a Symantec or Norton Annual Renewal has mysteriously appeared on my credit card statements each October. In the past, when I've called, they could not find my profile under my email address so they said they could not disable the automatic renewal. At one point, they gave me an email of a man in India who could help me. I never heard from him.

I purchased a Norton Internet Security 6037598, Rbt 2010-3 user. Symantec PC CD-Rom 20043727, UPC: 037648852418, Invoice #13870822, dated 08/22/2010. I was asked to fill-in and mail all invoices etc. to the Rebate Center within 30 days and I did. The rebate amounts were $20 & $25. I received $20 and I'm still awaiting for the balance $ 25.

I had a message come on my computer screen that said I had a virus and I needed to run a scan for AntiVirus 2010. There was a symbol that looked like Microsoft next to the Antivirus 2010. I could do nothing with my computer. A screen with the Antivirus 2010 kept coming on. It was running a scan and showing that I had a virus on everything in my computer, all Trojans. Then they wanted me to click on the box "FIX" which took me to another screen to purchase Antivirus 2010. The lowest price was $69.99 on up.

I ordered Norton Anti-virus over the internet. I paid them $59.99 through Paypal on 9/07/10. Reference number:**. I have never received the product and they keep popping up on my computer saying that I need to buy it. I can find no phone number to complain to them. I can find nothing online with which to complain to them. I am a retired lady of 70 years old and can't afford to just give them $59.99. What can I do?

I had $59.99 Norton renewal taken out of my checking account, I called them immediately when I saw it pending in my account got a hassle online because I used the chat to get someone online. Was told it was taken care of and 2 days later it cleared my account no refund. Got on the phone again this time for 2 hours and they gave me the run around telling me they couldn't find my account number.

Norton declared my rebate invalid due to receipt not showing the product name. Fry's receipt clearly lists the purchased product. I may have dodged this scam as I haven't even opened the package yet; and can return it. I will make one call to the Customer Service just to get the feel of the "Norton Experience."

I did the online PC check and with Norton and they said I had 44 threats. I paid them $99.99 to fix this threat and they fixed 45 files, which I believe was the reason why I had a Windows file corrupted. I was advised to reinstall Windows so I need to back up files. The representative did not know how to do it and stated a supervisor would call me back. I gave him time to call back, but was not called up to this time. I am still trying to get assistance with restoring files to my computer.

About 4 years ago, I bought a CD from Norton. They saved my credit card number. Now, every year, they charge $60 to update a computer that I don't even have. I tried calling customer service, but I just got put on hold for over an hour every time. I tried e-mail, but I got a response that they were out on sick leave.

I am out $69.99 plus shipping tax, not including the cost of the drive that I was going to use. I bought Ghost 14 and Vista. Vista had a problem that MS was not able to fix without me reinstalling my OS and programs. Or, I could upgrade to 7 which fixed the problem. My plan was to backup to an external drive. Because of the 7 upgrade, I had to wait to purchase the drive. Today I purchased my drive to find out that the copy I purchased that works with Vista will not work on my machine. Please tell me that is not so. I just cannot buy another program at this time and am not happy. Do you have any suggestions before I have to chunk more money into the trash? It is not right that you do not have an upgrade path for Ghost 14.0!

I purchased A Norton Antivirus and Norton Utilities for a huge price but it had a huge rebate. I filled out, cut out, checked and double check to make sure I had everything that the wanted, and my first born child, mailed in a timely fashion, only to be told I did not have all the things that they asked for and that the store I purchased it at was not a valid place to purchase it.

Like others have listed, I purchased a Norton product online last year and to my surprise this year, without my authorization, I am being charged a renewal fee of $72. The funny thing is my credit card number changed in between my first charge and this charge. I will never buy a Norton product again and I will spread the word on Facebook (everyone should be doing this) to hundreds of other people, letting them know that Norton is a corrupt company. I talked to the bank and they said I can refute the payment and get a refund from the bank.

I just want everyone to know how fraudulent the rebate center is over at Symantec's Norton Antivirus 2010 Security. I followed all time lines and directions, copied each item before mailing in for my $30 rebate. I waited and waited; then I called and was on hold for over an hour to speak to customer (non) service. They informed me of their "generic" missing UPC code. I told them I would resubmit it. Then they said they found it, but my registered receipt from Office Depot didn’t spell out the product.

My computer began to fail slowly. We got a new anti-virus because my computer claimed there was no protection. No improvement in performance, in fact, it only lost more abilities. Finally, I contacted a computer repair company. We shared that we attempted to remove the Norton program without any success. After the scanning he performed,I was advised the only cause to my computer breakdown was the Norton program. It became a virus refusing to allow a new program. The IT claimed that only he could remove the program because he had the necessary tool. Thus, as a consumer I had to pay for a service when I should have been able to remove the Norton program from my computer.

On July 7th 2008, I made a purchase for a two-year agreement for Norton 360 2.0. The total amount of $69.98 was deducted from my debit card online.

Rebate was rejected due to no previous proof of ownership. Looks like multiple complaints about it. Happens every year, so I know what to do to get my $50. Resolved by directly calling customer service. Don't waste time with remailing information or chat. Unfortunately I like the SW.

I paid $39.99 to download Norton Anti-virus. The program would not download and I contacted customer service for Symantec. I was routed overseas and a man named Mohammed stated he could download the program from his end (he had access into my computer to do so). 2 hours later, this man still could not download the software and each time I asked him what the problem was, he could not answer me and was totally confused. He then told me he could not do the download property and I needed to contact my computer's host server.

Norton antivirus was installed in my computer on Oct. 28, 2009. On March 25, 2010, the live update stopped working and could not retrieve definition files to protect my computer from a virus. I called and spoke to 7 techs, 4 supervisors and 9 engineers, to have them remotely go on my computer to find the problem for 3 weeks. As of April 17, 2010, every person from Norton failed to find a fix for their product. I was told the issue was sent to the research dept on April 4, 2010. I called every day to check on the status, I was told it is being looked into.

I purchased Norton Internet Security on Nov. 1, 2009 from Fry's Electronics. There was a $25 competitive upgrade rebate and $45 product rebate. The $25 rebate I received. For the $45 rebate, I was told that I was missing information which is odd since I needed to submit less information for the $45 rebate than for the $25 rebate I received. Norton refused to honor my $45 rebate. I contacted Symantec on February 10 and received instructions from Leo to mail in a copy of my receipt, name and tracking # to their rebate center. I mailed everything in, clearly labeled mid February. After no change, I reached out to them again on March 3 and again, received the same set of instructions.

I paid cold hard cash for the protection Norton claims they can provide.

On 3/14/10 at approximately 4:30 pm while on Internet Explorer, Norton 360 software allowed a low level threat to change two files on my computer without notifying me. This file was done by a file named kgsi.exe which no information can be found on the internet for but that the Norton technician has since identified as malware and would be willing to charge me at least $99.99 to remove what their software allowed to infect my computer. I went through hours with technicians with Norton and in control of my computer and all they say is "we cannot stop viruses from infecting computers, we only supply software to try and prevent them from doing so".

I was attempting to download a version of Norton 360 onto my desktop. I had previously used up my trial version on my laptop and purchased the Norton product. The product was available to put on up to three computers. When I went to install it on my desktop, I could not decide exactly how to find the correct way to download the product so I contacted your customer service by chat. The man I talked to on the chat said he would install if for me and so I let him take control of my computer.

Norton slammed me with a $114.99 charge for a renewal fee on SW I stopped using last year. There was no notice, no renewal offer. They just used the card info from 2008 and charged it. I've engaged with their remote support via a chat three times in the last two weeks to first have them reverse the charge before it moved from pending to an actual debit, then to have them refund my account once it moved from pending to an actual charge.

I have been trying to receive a refund for a product for 3 weeks. I still have not received the refund. I went through their process for receiving a refund once. Now they tell me I have to do it again. The amount in question is $69.99. Their hold time is totally unacceptable. Their customer service reps can be rude. This is a totally frustrating company to try and work with and unless you own one of their products, you don't even have a number to call! I suggest that anyone wanting a Symantec/Norton product, buy it retail! Don't even attempt to purchase it online!

Had Norton Antivirus 2009, it expired so I purchased 201 loaded and activated it about 3 months ago.It did not load properly and I caught a virus. So all this time Norton 2010 was not functioning he said 2009 was still on my computer. Because of all this I caught a virus. All the technical persons were aware of this as they had to remotely fix my computer which they charged me $99.00. The last tech said I still had 2009 on my PC I said how is that it expired. He said not to worry he would upgrade my PC.

On March 1, 2010, I received my credit card bill that had a $76.46 Norton renewal charge and also listed a telephone number 877-294-5265. I called my credit card company to dispute this charge and asked them how Symantec-Norton had my credit card number since I changed it in January 2009. Their response was that they would dispute the charge and investigate the incident. They assured me that they do not give out credit card numbers unless authorized by the card holder.

I received an email stating that my Norton was expiring and they would auto charge my credit card on file (which I did not know they had). I do not have Norton any longer and don't have the computer it was on to get serial numbers needed to remove online. I have held over 1:10 twice and cannot get a person. I will call my credit card company on the 7th of March and deny, but I can't believe they just charge without permission or a way to get in touch with them.

I am having a problem with Norton refund me $139.99 to my credit card. They never fixed the problem in my computer. Their customer service is very poor on helping their customers. Economic damage in result.

Norton does not honor their rebates! I purchased Symantec Norton 360 at Fry's. They offered two rebates, a $25 upgrade rebate and a $35 product rebate. After carefully following all the steps and making photocopies of all information submitted, I was sent the $25 upgrade rebate but not the $35 product rebate. I called the "help" number listed on the rebate but unfortunately it consisted of a long series of numeric "options", none of which led to either a "real person" or an answer to my concern. I attempted to contact Symantec through their "new chat service" and conversed with "Samuel". Samuel stated that the rebate must have been "misdirected" or "lost in the mail. " When I asked to communicate with his supervisor, Samuel ended the chat session.

This company charged my credit card without authorization. They billed me for Norton 360 and Norton antivirus. The only internet protection I ordered was Norton Virus protection. They charged my credit card twice for this service. I don't want to deal with this company anymore. They are thieves! I have been charged $79.00 for Norton 360 and then another 34.99 for Norton antivirus, which I already purchased for 59.99!

I have bought Norton 360 subscription for 2 years (C$139), but it's still on its 3rd month going on and I am encountering a problem and as a result my system is infected with virus against the big claims of Norton that your system is fully protected. When I ask them for help, they ask for more money which is not right on my part as I’ve already paid too much to keep my system safe.

I am so tired of spending hours on the phone with people I can't even understand, just to get nowhere except where I started from. I still have the same virus. All this fun and excitement cost me $139.99! As soon as I can get my main PC up and running, I am going to uninstall Norton and use Avast. I'm doing that right now with this laptop. I am very disappointed with Norton/Symantec, but I've had problems with their virus removal procedures in the past. I'm over it.

Symantec/Norton has a user account management process with a huge loophole that exposes personal information! I don't know if I have been affected yet or others have been, but this applies to millions of user accounts. I cannot get into more details here obviously. I am so shocked that such a big company would have such a lousy process and security, especially when their products are to do with security!

My computer has a virus called "card.exe". I cannot remove it, and my Norton 360 does not recognize it as a virus. I contacted tech support in the form of a Chat technician. I explained my issue and requested assistance. As I am a Norton subscriber for many years, I expected free assistance to resolve a problem that should have been prevented by Norton in the first place. Instead of real help, the technician told me that I should go to Norton's virus diagnosis and removal Web site and get their "fee-based assistance". I told the tech that I paid for Norton to identify and remove such viruses every time I renew my subscription, and they owe it to me to take care of this one they let slip through. The tech could offer no more help than that, so I told the tech that I was going to complain to an Internet forum, and terminated the chat session. My computer has severe performance degradation as a result of this virus. My Norton 360 did not detect and remove it as it should have, and now I am stuck with it until I can find someone to help me remove it.

Upgrade had errors, three different techs remoted into my PC to resolve issue but made it worse. Then they told me the issue must be Microsoft or HP so call the hardware or OS vendor for resolution. My application which is licensed until March 2010 has not worked since December and I am not protected from internet threats.

I had Norton Virus protection on my laptop and was infected by a Trojan virus and 2 malware viruses. How do I know this? Not because of Symantec's $99.99 virus removal service, but because of Best Buy's Geek Squad. I first contacted Norton who referred me to Symantec virus removal "specialist" for a $99.99 charge. I was told that these "specialists" were better than anyone I could get locally and that they would identify and remove the virus and if they could not, they promised to refund my money. The first time through remote control of my laptop, I was told that there was no virus and it had to be a hardware problem and that I needed to take my laptop back to where I purchased, which was Best Buy.

My laptop’s anti virus protector expired, so I paid $79.90 to (ontracksoftstore.com Riga)and sent 2 emails with no replies as the download would not work. I paid instantly by credit card. I since then went to McAfee and they have my home PC and laptop covered and working great for less money. I think it's bad companies take advantage of us and never return our complaints.

I bought Norton Antivirus 2010 at Fry's for $60 with a mail-in rebate for $50. I filled out the forms, photocopied them, attached the proof-of-purchase product code cut from the case, and sent it in. No response. Based on all the other complaints about Symantec rebates, I will not waste my time by pursuing this any further. But I will never again buy from Symantec.

Our computer has had Norton Internet Security for 1 year plus. Recently upgraded to 2010 version (spend another $60). The computer is to be protected against viruses and it gets infected by a virus that pops web pages. Support line told me that I have to spend $99 to $130 to remove this virus that this program was to prevent it getting on to the system.

I purchased Symantec Internet security (Norton) on the internet. They said it was $59.99 but they charged me $69.99. They charged me twice on my credit card. I never got the Norton security system downloaded and installed on my computer. I have called several times. Tonight was on the phone for three hours. I was transferred from one to another, they assured me that they were transferring me to the right department who could help me but I listened to strange music then was dropped or they just would never pick up and the music played for hours! They are always overly polite and apologetic but then hand you off.

I submitted a $50 rebate request for Norton Internet Security 2010 (bought at Fry's) and 2 weeks later, saw via their web link to my rebate tracking number that it had been denied due to invalid date, which was patently false. First, I filed a written complaint on their website. Next, I called Rachel (1-866-206-8800) at 7:40AM on 12-23-09 and told her I had a copy of all paperwork in front of me, that Symantec owed me this rebate now. She looked up my 9-digit tracking number (I told her I had received it on a rejection postcard) and she said "It was never properly entered into the system" and said that she finished entering it. She said I would receive the rebate check in 4-6 weeks. This may be true given that their web link to my tracking number now says the same thing. Moral of the story, follow the exact procedure that I did and your rebate should be on its way to you in 10 minutes. Good luck!

Approximately 365 days ago, my PC encountered a problem that ended up costing me $99.99 for a tech from Symantec/Norton to fix by remotely accessing my computer. It worked. It was great for almost exactly 365 days. 30 days from subscription renewal date and OMG, the same problem happens again. After calling 877-788-4877 (customer service), I’m informed that, again, I’ll need to pay $99.99 for a tech to again, remotely access my computer to fix it as I am not "computer savvy". At least that’s what the Norton rep told me. Oh yeah, and don’t get a local tech to do it because it "won’t be as good as if we do it". Coincidence, I don’t think so. Consequences: I’m afraid to use or connect my computer to the internet; unchangeable desktop and annoying pop-ups.

On Monday night, Nov. 23, 2009 at about 10PM, a Norton virus scan revealed a virus on my computer. The Norton virus tool was unable to eradicate the virus. I contacted Norton support via free chat. A technician advised me that I was entitled to a free upgrade to Norton 2010 and advised that 2010 could fix the virus problem. I allowed him to remotely install the 2010 product on my computer. Suddenly, the phone rings, the technician disappears, the chat ends and I'm talking to a Norton supervisor who informed me that in order to fix the virus that threatens my computer, I have to pay $139.99. The other option he offered me was to pay $199.99.

These jerks charged my Amex card $55 for annual renewal. I haven't had Norton for 3 years and this is the second time they did this. If you can find a way to get a human on the phone with this no good company, I would like to know how. Thank God Amex took care of the problem immediately. Thanks Amex, however they cannot stop this from happening in the future. I wonder how many millions they (Norton) make by ripping off folks who didn't catch it on their statement.

I paid for Norton Internet Security 2010 (NIS) and Norton Utilities (NU)v14 as a package through the Norton e-store. The download of NIS required a computer restart, which did not return me to the download page afterwards. And my online Norton account did not reflect the NU download I was due when I went searching for ways to continue the downloads. I also did not receive confirmation or activation code via email (and still do not have them, now 8 hours later).

I purchased the new Norton 2010 Internet Security which also contained the Norton Antivirus. Staples ran a special $79.99 with a $40 rebate. Since the rebate was being done through the web, I thought this must be easy. Boy was I wrong. I entered everything as needed, the rebate was accepted. I then get a post card in the mail 3 weeks later telling me that the rebate was rejected, with no reason given. I get back on the website and confirm this.