Microsoft Reviews

17 years been saving game clips, Xbox decided to remove my saved clips without telling me. Just someone over there at Microsoft. Please return my game clips Or I will be asking for a Refund for seventeen years

Always liked and trusted Microsoft - until now... You have got to be kidding!!! My admin rights were changed without my knowledge, thereby making it impossible for me to access my own account! That's very troubling!!! Additionally, your ridiculously obscure and fragmented support protocol has made it impossible to resolve this. I have been unable to effectively connect with your Data Protection Team... weeks of back and forth phone calls... messages left by reps canot be returned... the misspelling my email address has your attempts to reach me go unanswered.

Windows 11 is the worst OS! In my opinion, it's Vista's little sister. Yesterday, a very important document in my personal vault disappeared, and I know I didn't delete that document. Today, an important accounting folder in my personal drive disappeared, and I know I didn't delete that folder. Microsoft, your OS is sloppy and destructive! Your company doesn't even deserve a rating of 1.

I've been using Microsoft since DOS and all has gone well - except lately. Microsoft always delivered products that were useful. They worked to constantly improve them and the improvements made sense - until now. Now Microsoft is shoving things down our throes, things that will generate money for them. They don't give us the ability to deny what they are forcing on us. I don't want to have to pay to back up all my data on their cloud. I already have a clod backup that I can control and am very happy with. And as for AI - I have no interest in climbing on the band wagon. Then there's all the problems they've caused with their upgrades. Microsoft is starting to act like Boeing - money first, quality later. Where is Gates when you need him?

On September 29th, my Microsoft account was hacked, and fraudulent charges totaling $155 were made. The hacker purchased Xbox and Microsoft gift cards ($60, $45, and $50 respectively). I promptly reported this incident to my bank, and they initially refunded me and disputed the charges. However, I was shocked to find that Microsoft apparently provided "proof" that led to my bank reversing the credits. It's obvious the gift cards were cashed because someone stole money from my account. Yet, Microsoft clearly failed to investigate who actually redeemed these gift cards or check the IP addresses involved—none of which were linked to me. Despite this, I am now being forced to pay for fraudulent transactions I did not authorize.

For two years in a row, I was charged $99.99 for a Microsoft subscription that I neither understood nor wanted. When I realized the charge, I struggled with the cumbersome cancellation process, which required signing into an account whose email I had long forgotten. Microsoft offers no direct way to dispute charges by email, and their automated phone system repeatedly disconnected me, telling me to go online. Only when I selected the option to make a new purchase did I finally reach a representative, after an hour on hold, who informed me a refund was impossible since it was past their 30-day limit. Even after requesting a supervisor and being told the issue would be escalated, I am still waiting for a response. Microsoft’s support system is incredibly frustrating, and they seem more focused on taking payments than providing adequate service or support.

Absolute trash. Why would I pay 99 dollars for a decades old program that has been paid for with almost every computer purchased in the decades previous. Someone needs to come out with a quality program that is purchasable for life. Period. This is absolute ignorance to buy a program every year or even more than once. This is manufactured by the people that require the constant updates. That is a manufacturer issue and should not fall on the shoulders of the consumer. done with MS. This company surely should have gone under long ago. Clearly people don't care about their money or this crap would NOT fly.

"**Mixed Feelings About Microsoft Products and Customer Experience** As someone who's passionate about reviewing products across various industries—from software to restaurants and sports—I've always admired the innovative features that Microsoft products bring to the table. Their software undoubtedly makes productivity easier, and I love how they continue to push the boundaries of technology. However, my recent experiences with Microsoft have left me feeling frustrated. Despite the potential of their products, I’ve faced recurring issues with accessing them. My product key has inexplicably become invalid more than once, disrupting my ability to use the software I've paid for. This has happened with three separate computers, and each time, I found myself locked out because I no longer had the key code.

Wish there was something below 1 star. I have been trying to resolve a problem with my Microsoft account for two and a half hours. Can't get to a person or chat option and none of the multiple sites I was sent to were in any way helpful. Honestly, the worst customer service ever and that includes airlines and phone providers.

The only reason I gave two stars is because the rep did his best at helping me and he is not to blame. The massive issue lies in Microsoft's failure to fix the problem on a programming level. I worked on my email draft for almost a week, as a lot of research was involved. All I had to do is attach a few images from my phone. So I used my iphone app and instead of attaching an image, I accidentally clicked on event attachment. So I closed it. Instead of just removing the event, the whole email draft was deleted! Without any warning. Zero logic involved. So, I thought ok, it's probably in my drafts. Nope, it wasn't. Checked the deleted folder, not there either. Checked the junk, sent, recoverable, NOT ANYWHERE!!!!

My computer was hacked. Got it up & running with new security. But can’t access any MS375 programs. Repeatedly tried the online support but they can’t identify me. There are NO alternatives so I can’t open Excel, Word, Outlook, etc. Frustrating. How can a company get away with this? HELP!

I am writing to express my extreme disappointment and frustration with Microsoft's handling of a recent data loss incident involving my OneNote account. After years of relying on OneNote as a trusted platform for storing and organizing critical information, I was devastated to discover that five years of my data had been corrupted and lost due to a server failure. Despite the severity of the situation, I was disheartened by the lack of urgency and concern exhibited by Microsoft. It felt as though my individual loss was merely a minor inconvenience, and there was little empathy or understanding for the significant impact this has had on my productivity and personal life.

Your personal information and money is not safe with Microsoft. I had an unused account that was breached and used to make fraudulent purchases for gift cards on the Microsoft store. Rather than identifying who redeemed the cards and refunding my account, Microsoft refused to seek any solution.

Awful product. The customer service is worse! Not to mention the company gets hacked every 2 weeks and they give your info out! I am writing a review of Microsoft on microsoft but hello they are an awful company.

Worst scamming company ever. You kicked me out of my MS account when I attempted to change our email. Now in order to get back in you automatically CUT OFF my use of all Microsoft products for 30 days. And after FOUR FREAKING hours on the chat with TWO non English speaking reps, I have to pay $9.99 to get back in to Office!! I paid for the full year!!!!

Similar issue to those I've seen others report on here--the customer service is horrendous. I got locked out of my account for the stated reason that there had been "too many failed log in attempts" and even after I've tried to reset my password, it still happens again and again. Contacting customer service for account recovery apparently has to be done online but you're unable to successfully do it, because you can't enter enough "information" to satisfy that you own the account. Trying to call them gets an automated service and saying "representative" will not get you one; eventually the automated service says "I can't help you, have a good day" and hangs up. I tried calling back and it must have recognized the number because it said the same thing and hung up.

Horrible! First of all, when I see a game I like or it looks fun and I download it it doesn't work because it's not on the Microsoft store. This makes me VERY upset because they don't have much games or they all or mostly paying! Another reason is with the family asking thing that you have to ask a parent or person to accept your request just to try a website! It's annoying especially if it's really good! Another one is that they take SOOOO long just to LOAD!

Horrible customer support and puts family features on an account that never had family features. I would never recommend this horrible company to anyone. This company is the worst I've ever seen by far.

My experience is still happening. I just lived through the first night of not being able to work from home due to Microsoft mishaps and it is frustrating to have no control because I can’t remember age old password that I never really had to use because I do not use my outlook accounts unless it has to do with Microsoft. So of course I filled in enough information several times and have received several codes via email. Should be end of story but after you get the code the system still does not let you reset the password.

It is really bad when it is easier to pirate their software than use your legitimate license purchased from them. Gave up after hours trying to use my real license and had it up in 3 minutes with pirated version that downloads all the updates and no nag screens. Get it together Microsoft or you'll push folks to stop buying your software.

Surprise on tax day. Cannot use my computer, as much as I try to schedule updates, each update changes those settings. Updates seem to come every week. I am locked out again as Microsoft updates and cleans windows.

After my personal email account got hacked I started trying to regain access to it I've tried to recover it for some time now. I have filled out the recovery form several times with all the pertinent and correct information, but their automated system keeps telling me that I didn't provide enough information to prove account ownership. When I tried to call customer service to talk with a representative that automated system kept hanging up on me. Very disappointed in the customer of Microsoft, and their apparently only method of account recovery, which is online. I actually like the Windows operating system, but Microsoft needs to get in the game at learning what customer service means. After this experience I seriously doubt they will get a recommendation from me.

I only gave a ⭐ cause it didn't give me the option to choose zero. So about 2 years ago, I got my grandson a game pack for his Xbox, my card declined the transactions, a week or two later, Microsoft sends the transaction through again, yet the game pack wasn't received. Since then they have been randomly been taking money from my checking account in the amounts of $4.99, $9.99 and even $69.99. When I finally got a customer service number, it instructed me to open my Microsoft account, which I have never had one. I called the bank and was issued a new card, new number and this morning these thieves have got me for another $16.99. My bank claims that if they don't have the new card info, that I must have given them the account info, and I didn't do that. So yes, I believe they are wronging a lot of unsuspecting people.

I have been locked out of my account for 4 months. Tried to get customer service to help but waited on hold for hours with no resolution. I do not wish to renew any of Microsoft products. This poor customer service. Leaving customers no way to reach them. I've tried to do a password reset and failed. Both emails I have on file works and neither does my phone number. Please don't take renewal fees from my PayPal account.

BUYER BEWARE - MICROSOFT ARE CROOKS - FRAUD AND DECEPTION. I made a $91.20 credit card purchase from Direct Buy Microsoft December 2, 2023. I canceled the order within 5 minutes of placing it. I received an email stating that the order had shipped. I received another email stating to refuse/decline the order and I would receive a credit card refund. Order was declined, return to shipper. March 9, 2024, I received an email from Microsoft stating they refuse to refund my credit card account. Microsoft has their merchandise and refuse to refund me. Working with Bank for a Refund.

I received notification from Microsoft that my Hotmail email account storage space was full. Microsoft advised me to upgrade my storage space or create space by deleting large files in my OneDrive. I decided to delete most of the large files. Initially, l was refused access to delete the large files. After several attempts and visits to my phone company for assistance, l was able to delete almost of the large files on the OneDrive. Still has no access. Microsoft has continued to engage in malicious and unethical business practices to force me to purchase a subscription or refused me access to my email account. This is unfortunate and unbelievable! This company is unscrupulous.

I signed up for a free trial and was charged. I have been trying to get my money back but they have the worst technical support team. I genuinely can't get my money back because none of the support systems they have actually work, this company just likes to steal people's money I suppose. I will not be using any Microsoft products ever again unless I receive my money that was stolen from this company.

I canceled my Microsoft Visio Plan 2 on April 2, 2023. I have an image snapshot of the cancellation receipt. However, every month I still get emails saying I am to be billed. On top of this, I received another email on 2/20/2024, that I launched a new Microsoft Visio plan 2. I did not do this. I have had to call my bank several times about these unethical bill charges from Microsoft. I get Microsoft 365 and pay for that, but I am not paying for Microsoft Visio when I can't even use the software application. I try to open Microsoft Visio and it says I need to purchase a subscription. I have an image snapshot of this message. However, I was supposed to have ordered and launched another plan on 2/20/2024. Again, I did not reorder this and I do not want Microsoft Visio. Something is wrong with Microsoft Visio emails and subscriptions.

I have deactivated my Facebook after seeing too many friends get hacked. But, I have temporarily activated it in hopes to post and get some traction about a Microsoft issue that has been ongoing for many months. I purchased a Microsoft Surface Pro 8 PC about a year ago and have loved it, except for a camera issue. After a fresh reboot, the camera works fine. But after a day or two, it starts to lock up and cannot be used for unlocking the device anymore (aka Windows Hello), and instead I have to enter my pin to unlock it.

How am I supposed to get my account released reinstalled if you claim it's compromised and the form you tell us to fill out keeps getting sent to me with a notice saying that you are unable to assist me at this time and I need to fill out another Form and try to put all of the information to the best of my ability however you can only do two forms at Max a day. Both forms every time get denied for me even though I put all of the security questions because I'm looking at my Samsung passkey that has all of the answers.

I have a new laptop and I set the browser to Microsoft Star Page. The setup and News is terrible. I’m a MCSE and I don’t think highly of Microsoft anymore. The company has zero innovation. Like Apple they survive on their fans. They are I forcing you into AI or Artificial Intelligence in 2024. Big mistake for them. The solution is to move away from the greedy company and use Linux. That is also the solution with Apple. Get an Android. These two companies did nothing since their heyday. Every Network Engineer says the same thing.

I am very unhappy. I was told I can cancel my subscription and get a refund within 30 days. I cancelled within 30 days and Microsoft will not give me a refund - it just says I cancelled it for the following year starting at the end of 2024. This is not what I want. I was sent an email saying I can get a refund. Microsoft is robbing me. To make matters worst, a world leading tech company does not have a single email you can contact for the company. The only emails they have kick back the emails and say they will not deliver. Crooks.

I’ve tried calling 3x only to speak to an automated system. Each time they said I would be expecting a call from a Microsoft representative within 2 mins. I never received any calls. It’s been well over 16 hours now. So frustrating Also, my Minecoins are all missing and the skins that I bought vanished. I want to fix this probably as my 8 year old son spent his very hard earned money to buy Minecoins.

I'm a Microsoft CSE since Windows 95. Today Microsoft is a worthless company like Apple. They like Apple haven't been innovative for a very long time. Windows 11 was released for PC gaming. Upgrades and performance are dedicated to games. In 2024 they will most likely release a new operating system like 12. They are greedy. Like Apple they have large followings. Now they are into AI or Artificial Intelligence and they will continue to be stupid with that. If you have a PC try Linux. Linux is free and now used everywhere. The operating system is public and upgraded by the public. It doesn't require printer drivers so you can print on older printers. Android phones are based on Linux.

My younger sister passed away 6 months before the Microsoft product she used was set to expire. Microsoft renewed the annual $74.36 fee several months after she passed away. When I brought this to the company’s attention, they asked me to email them her death certificate, which I did. After receiving her death certificate, the associate told me he could not reverse the charges imposed several months after her death because she did not cancel the renewal. I advised him that she could not cancel the renewal because she had been deceased for several months. He refused to credit her bank account even after consulting with the same supervisor who demanded to see the death certificate. Absolutely disgusting behavior. I will never use another Microsoft product.

Updated on 11/04/2023: 3 times, I've contacted Microsoft about a withdraw from my account from May thru Sept,. The first time you said you couldn't find it. The second time, Microsoft looked up all possible emails. They claimed they couldn't see it. Before the 3rd time, I submitted a federal investigation. The 3rd call to Microsoft, I was told what it was, belittled, they acted as if it wasn't their fault and couldn't cancel it. Then, in the same investigation Microsoft called me back and I had to raise my voice and shun the representative for them to comply with the answer of closing the account.

I went on a cruise for a week, when I returned, my xbox account had been modified, my gamer tag was changed. It was **. Now it's **. I contacted Microsoft about this after verifying no email was received about the change to my account, also verifying no successful access was made to log into my account. The 1st person I spoke with told me to contact my bank to verify no pending charges were made for a gamer tag change. I immediately looked on my banking app to verify there was none and she urged me to call the bank to verify. I asked to speak to a supervisor and she immediately hung up on me.

Microsoft keeps updating without my permission despite having automatic updates turned off. Windows 11 Randomly disconnects from Bluetooth with no fix in sight and it still does this today with Microsoft continuing to ignore problems such as Windows Updates Destroying PCs that are less than 5 years old, calling computers that are 3 years old obsolete or outdated, and giving newer PCs a random Blue screen of Death because you played games on it like Minecraft which updates way too frequently. Then when they have briefings, they would lie to the customers and then go back to ruining more PCs. Back in October of 2021, I did not want to Upgrade to Windows 11 right away because there were complaints about the taskbar being messed up. Then the Windows update nagged and nagged at me until I installed it in April of 2022, It Began to destroy my PC about six months later.

Last week on the 5th of Sept. I got an Email from Amazon stating my account had been threatened. I called Microsoft and I found out after talking to a lady that their office was in India. Only for an Email password I wanted to change. This lady has completely screwed my computer. I was on the phone with this lady for 1 hour and 20 minutes. I only wanted to change my password to my Email account and now for the past week I cannot get into my Email account. I called Bell my computer supplier and after about about 15 minutes he hung up on me. My whole computer format has changed since this lady changed my regular computer layout.

My experience with Microsoft services has been anything but pleasant. It's extremely tedious to attempt to make any changes to your account, because they need so many different kinds of verification for one simple thing. I've attempted to add a phone number to my Microsoft account many times, to redeem a reward on Microsoft Rewards, and it's never so easy as just adding a phone number.

Why don't you employ some customer service help by hiring people that have a clear, good phone voice and do not have a thick, heavy hard to understand accent? What's the use to call customer service and not understand a word they are saying in order to help?! I am sure most people will agree with me that we do not want to be connected to Bombay India or vicinity every time we call Microsoft with a problem, in need of help and have to struggle understanding your customer service personnel's unbelievably thick accents?! Please realize that When we call customer service, we are already frustrated either with your products or services to begin with so don't escalate our frustration by hiring hard to understand people?!

MS unilaterally cancels access without fact checking account information. Knowing that there are plenty of individuals engaging in hacking activities they assume a subscriber opens up a rewards account to get more benefits, which it’s impossible with MS and most companies.

To start off I really liked my surface! I have had it for a few years, and then the charging port stopped working. So on Microsoft website, they refer you to go to Best Buy. My goal was to get the data for my old one and buy a new one. Then Best Buy inform me there is no way for me to get my information for my old one and that the only thing they can do is give me a new one for $500 from Microsoft, when the same version I had was with selling for 300 in their store so I attempted to call Microsoft but there's no one to talk to. If I bought any other computer, they could access the hard drive. I've been doing this for 20 years every time my computer gets old or goes bad I bring in the access to hard drive and move over my files. This is the first time that I couldn't tell me a real lesson about Microsoft, I'm very disappointed.

Microsoft company is probably one of the worst companies, I ever had to deal with about asking questions about my account. All I wanted to know was why I’m being charged again for a yearly service. I have tried multiple times to contact Microsoft Company. I have even tried to chat with very much difficulty. When using their chat line, it could never answer my question. It would only send me to an AskTech Software page. The page then requests that I give my Visa information and a $46 service fee.

I cancelled my Microsoft Office 365 subscription on 11/24/2022. Microsoft has continued to charge my credit card every month on 2 different credit cards for the same subscription I cancelled. If I attempt to log into Microsoft it says I have NO accounts with them but they continue to charge 2 difference credit cards. The contact phone number they provide does NOT allow the credit card companies to dispute ANY charges.

Microsoft should not ban people without reason especially when they just spent hundreds on games. There is no reason as to why and on top of it all you can't get any help at all and everything is online where automated answers don't help at all. No wonder people enjoy Playstation platform better! You can't just ban people without cause or reason. That's unacceptable. I would like to have reasons and proof otherwise legal action taken with all purchases.

I brought ring battery and solar panel from Ring Website. I paid in US DOLLAR, but they return it to me in CAD DOLLAR!

When I started using Windows operating system back when Windows 3.11 came out. I mostly saw incremental improvements that benefitted Windows as an operating system. Then as Windows 8 came out and subsequently Windows 10 and 11, I saw a change in what Microsoft considered an operating system. It became much more involved in pushing an ecosystem built on purely Microsoft software and services. Even making it more difficult to change to a third-party web browser. But also collecting a lot more data on its users. The once basic platform to run software has now become its own intrusive and bloated install filled with stuff many users do not even want. Some of it you cannot even uninstall, and also mostly forcing you to use a Microsoft account whether you want to or not. It's even worse than the old days of Internet Explorer where it mostly was the only browser usable.

I purchased two subscriptions for premium game play and neither were applied to my account. The money was paid but no benefit derived. After two different phone calls totalling nearly an hour which included transfers to five different people, the problem still could not be resolved. I asked for a refund of my money and was told they couldn't transfer me again because the "queue" was full. They supposedly will call me. I believe their customer service model must be based on the theory of transferring until the customer hangs up.

I have been blocked from my business account due to nonpayment as the checking account changed. I have been trying to reach out to any customer service agent that can help and it's so hard to talk to live person. I have been dealing with non support for few days and my business is being affected. They are no help, despite being an online product service.

Microsoft Edge/Microsoft Updates are forced on most laptops/desktops. I have tested and proven that Microsoft Edge raises laptop/desktop temperature 30 degrees. While installed and playing a game, my laptop temps averaged 97 degrees. After deleting Microsoft Edge and its related properties as well as suspending its updates, the same game ran at 60 degrees. Edge runs in the background even when closed, as well as Phone Link. The increase in heat would damage your system, if playing resource intense games. Microsoft Updates/EDGE should not be forced on the consumer for this reason.

Called for help with low brightness of display 5 days ago. 3 days, and 4 techs later, I discovered it was my monitor causing issues. They never asked me to check that, or did so themselves while they had control of my computer! During that time I had techs update, download, and destroy my Windows 10 operating system. 2 days ago I was sent to a "level 2" tech, and over the course of the past 2 days, I was advised to do this, and check that, and the tech taking control of my desktop PC 4 times, and finally advising me of many problems with my system, and PC, which did not exist before the first tech touched my Computer.

My son made an unauthorized purchase yet when I called Microsoft to try and trace his purchase they would not help me so they were basically being accessories to my son committing fraud. And he is a minor too besides so I as the parent was trying to figure out whose credit card he used and they wouldn’t do anything!! Instead the guy tried to tell me how to parent my child instead of helping the situation so my son got away with fraud and Microsoft is ok with people stealing from them too apparently. So minors get away with stealing credit cards and making unauthorized purchases online. This state is ridiculous and so is bail reform. Microsoft does not care about their customers.!

I purchased 3 Microsoft surface tablets for my children. Pro 4; Pro 6 and Pro8. They all broke and gave issues within 1 year and had to be returned. The Pro 4 tablet did not offer a extended warranty plan and after paying almost 600.00 for the tablet it is now holding a trade in value of 6.43. Even if it worked, the value is on 45.00. My Fire HP which I paid less than 300 for has had no issues and is now 4 years old. It has out lasted and outperformed Microsoft which seem to be a complete RipOff to the consumer. Buyer BeWare: Do Not Buy Microsoft!!!!

I would give negative 5 stars, this doesn't deserve to exist, it keeps on banning the websites I use. I wouldn't say I like this website. Its creations are trash and I hate everything about it. My parents force me to use it, even though I support google. Worst search engine ever.

Last week my screen went completely black and I had no functionality even though I had power. I had to make two trips to the Best Buy store located in Grand Junction. They updated my computer. Now I find my mouse is non-functional. I attempted to contact Microsoft twice-but they either ignored me-or kept sending me to "settings" which was total nonsense. This is a company I view as similar to Twitter nowadays. They intentionally create a problem, then refuse to correct it. I am guessing they want to me to spend more money on another brand new computer only so they can (again) place barriers that would cause my computer to to be non-functional again. My opinion is that Microsoft is just as corrupt as other companies who agitate for more profits in lieu of selling a credible product.

First of all, if I could give negative stars I would. I purchased a Surface Pro 8 for college through Costco 6 months ago. I got a standard warranty with it, but they failed to tell me that the standard warranty doesn’t cover physical damage (cracked screen, liquid damage, etc.). I contacted them to try and get a replacement and they told me that I needed to purchase the complete warranty within the first two weeks of purchasing it, because the standard warranty doesn’t cover that. First of all, Costco failed to tell me that there was even another warranty option for physical damage. I received a reward card that has almost enough to cover the out-of-warranty repair, but they said they couldn’t use two different cards to pay for the replacement, and the people at customer service were so unhelpful.

'Boy what as bad idea that was! I clicked on 'delete **'. And clicked on 'add new number'. I added my new number to show the last four numbers, '**'. Then, it happened, the Microsoft security note said that it will need to verify my number to make sure it was 'ME' doing the change. But it was going to text my old phone number. That phone and the number was disconnected from my phone service. So, the number and the phone were both no longer valid! I clicked 'If you do not have any of these, use the 'authenticator' app. But the authenticator app is on my old phone, and that is no good. And the 'authenticator app' that is on my new phone is not valid because Microsoft will not use it because Microsoft can not verify that it is ME who is changing my number!

I have 3 surface laptops, 2 of which have had spots appear on screen which eventually lock the laptop. I have recut the laptops and tried everything I can find with no luck. The closest I came to resolving it was to disable the touch screen and that only worked until another issue appeared. Eventually both laptops were continually locking and became unusable. This is a common issue with these laptops and Microsoft needs to deal with it.

I ordered an Xbox bundle online. The delivery date came and went. I spent time online with their agent, who couldn't answer me. I can't get a refund because it's 'in delivery.' I can't get a new delivery date because Microsoft doesn't know what happened with the order and have to investigate. FedEx says they never got the package, so I can't track the supplied tracking number. Microsoft gave me no answers, and they just said I'd get an email. So they said... I'm still waiting (yet, I'm out nearly $1000 with zero answers). Nice one, Microsoft. Nice one.

I don't have any problems with Word until Microsoft decides they need to improve things. After the updates, I have to reset everything. I'm not talking about the usual stuff but random things. After the last update, my folders no longer showed contents with folders first. They were at the bottom of the list. None of my Word documents could be saved after working on them. I had to resave everything. And I'm talking about hundreds of documents. I write and do editorial work on my computer. This was a HUGE problem. But Microsoft doesn't want to hear from its customers because I couldn't find anyplace on their website to leave a review. And I doubt that they read the ones left here.

I went to cancel my subscription on October 11th, 2022, when I noticed there was no option for a refund in the Xbox menu. I wanted a refund because I had just been charged for the quarter and I wouldn't be using Xbox Live anymore. Because I didn't know my password and was unable to recover my account, I have been unable to contact any form of customer support (web chat, email, phone, etc.), because for all of those you need to have access to your account, or else Microsoft just doesn't offer that form of support anymore.

With Windows it seems to start with updates. Updates announce a coming Tsunami of issues. This last time began like the last have. Updates got more frequent until stopper happened. Edge asserted itself as the wannabe dominant default browser first. I finally moved to it, found it to be faulty and when I moved back to Google I was attacked. I have lost my Settings app. Without it I can only operate on a superficial level. Imagine that. My mouse can only right click on my start button. That brings up the background list and important things like Settings don't activate. I have looked around for help and I see a lot of the same complaint. I tried one Microsoft answer that did nothing. Norton was very active...watching all of this with no help. I suspect Norton. It has happened before with Norton involved. I need a new computer...possible not windows... and a new security program. **

I have had a few Surface tablets over the years including the very first model, all worked fine. Since then, I have had laptops from many different companies with varying quality etc. It was time for a new laptop so I thought I would try Surface again, big mistake. I bought the Surface Pro 8 with i7-1185G7 at 3.00GHz 3.00 GHz; 16 gigs RAM and a 256gig SSD. It seemed to be acting a bit "strange" from the beginning, but I thought it was me adjusting to this tablet. Well, it all went downhill from there. I contacted Microsoft support a few times, they had me re-install Windows a few times but every time a new issue would come up. After several support sessions they said that the hardware was defective, and I needed to have a replacement.

I am not totally computer savvy, so I find some of Microsoft Office not user-friendly. The Calendar has no holidays, there should be a pick of holidays to add to the calendar. The folders on the desktop screen are either too large or too small, and they do not alphabetize and do not seem to be able to be put in rows, there is not a file cabinet view. The text of what is within the folder should be on the folder as an option, not just below the folder. Basically, this software seems okay if one does not have a lot of work, but not the greatest if one has a lot of work. When I renewed my Office, the icons did not appear on my desktop screen, I have to login for them to work, and this has never happened before and I have Microsoft Office for decades. It is difficult to set up outlook and maintain it, so I do not use it.

Broken/defective product game didn't deliver what was promised with false advertising and gameplay. Downright unplayable, Buggy glitchy mess. When I asked for a refund after owning it for less than 24 hours with less than 3 hours of playtime, they denied me. Buyer beware Microsoft even tho they state clearly they offer refunds for digital purchases. When you try and request a refund they will tell you they don't offer it at all. When are these companies going to be held accountable for selling broken products?

10/10 do not recommend ordering from Microsoft. My husband and I knew we would not be available to receive a package at home so we put the delivery address as my work address where it could be delivered. Microsoft took it upon themselves to change the delivery address to our home address. It has been a week and still no Xbox and we are out $500 and can’t even get ahold of someone to help us. I will never order from Microsoft again.

I've had this laptop for years and I regret every moment of having it. Every time I reach out to some one in customer service they never care to help me with the problem or even try, they also refer me or transfer me to someone else or HP and in the end having to be transferred more than once is a issue. NO one at Microsoft takes ownership of the customers' issues, let alone foster an environment where it sounds like they care about our issues and really want to help. Today I ran into another software issue where the laptop out of nowhere for the first time decide it wants to restart and ask of a BitLocker Key which HP states always happens on its own with Microsoft computers. I despise calling into Microsoft. It's the worst company I ever dealt with. I'm in school and have had more issues with this computer than any other brand of maker. I will definitely be shopping for another computer this weekend.

The rep who sold me the Surface lied to me and the company refuses to honor the $100 post-sale credit they promised. Even though it was written and saved in the chat log. Two follow-up chat conversations and a very long phone call to sales support and each time was told "we can't do anything, but we've put a note in for the chat rep and they will contact you tomorrow to fix this". All **. No one ever follows up. Asking for a manager gets you hung up on. Which means another 30 minutes on hold or waiting for a chat rep to respond. I will never buy another Microsoft device again.

As a news source, really bad. Content stays on for days and becomes irrelevant - not helpful if news is what they want to provide. Also, have to sort through so many ads to get to actual information, again, if you are trying to be a news source, make me sort through the news to find the ads, not the other way around. Also, many of the stories are related to controversial issues and the most inflammatory take on them rather than just reporting the facts - amusing some people think MSN is liberal - most links are to Fox News. Not saying Fox is bad, I choose a variety of sources to get balanced coverage on issues, but liberal, MSN is not.

I wish I could rate lower than a 1/5. I ordered a Surface Pro 7+ bundle back in March 2022 with the type cover keyboard being shipped in mid-May 2022. While FedEx lost the type cover package, I have contacted Microsoft customer support five separate times to handle the issue. They kept blaming FedEx, however, they did not offer a solution to resolve my problem. I did everything that they told me including filing a claim with FedEx on June 2 which FedEx sent to Microsoft to approve and no response so the file was closed 3 weeks later. I had to reopen the file with FedEx and try calling back Microsoft to approve it. I have asked Microsoft several times if they could resend the type cover and they said that they could not each time. I asked to speak with a supervisor and they said someone would call me back within 10 minutes and then another 3 weeks went by with no phone call.

I received an email from the actual legit Microsoft support saying there was a sign-in activity from Ukraine, and it gave the IP address and other information. Sent from account-security-noreply at accountprotection.microsoft dot com. But when I manually checked my "recent activity" in my Microsoft account, no such sign in was listed, either successful or otherwise. I contacted support about it, and after over an hour of trying to convey the issue, they finally just stated "it's fine, don't worry about it. You are secure." At which point I asked them why this happens, to which they replied "it is the random emails. Don't worry about it."

I am a 74-year-old, long-term Hotmail subscriber. Before moving permanently to Guatemala on 4/22/2022, I sold my computer. I forgot my Hotmail password. All my sources of income, bank accounts, and tax records are available only by electronic communications in that Hotmail account. I spent countless hours filling out Microsoft online forms, only to be denied access to my Hotmail account every time. Much research revealed I cannot contact Microsoft by phone, chat, or text to explain my situation and prove my identity conclusively with voluminous evidence. In the decade or two that may remain to me, I could lose over a million dollars due to Microsoft's actions. Many people serve long prison terms for doing far less harm than that. If only Microsoft would communicate with me personally, this grand problem could be solved so easily.

Who's gonna cure malaria then? How does Windows get worse with each passing day? Why on God's green earth does the run taskbar in the lower left corner search the internet? Why is it set to be the priority? I want to find and use the functions which are built into my computer. We don't need to rebrand them as "apps"; they should only require the web if they require the web; "programs" was fine. "Apps" doesn't exactly sex it up, dial it down. I want to manage my drives and devices. I have a computer; I know where the internet is. If I want to shop, I will write "for sale" or something to that effect in the search bar on a search engine. Or click on the "shopping" tab.

I purchased credit for my 11 year old daughter on her Microsoft account. However we were unable to use the credit on her account. I contacted Microsoft and spent over 1 ½ hours on the chat… Eventually spoke to the manager…. but was informed that Microsoft will not refund the money. There is no honesty in this company… No caring for their customers… No sense of ‘doing the right thing’. Even the support person knew and agreed that what I was requesting was a very reasonable request for a refund under the circumstances. The money was sitting in my daughter’s Microsoft account… not being used. But they said that Microsoft policy was not to refund the money.

Tried to rent a movie on my Xbox and got an error message stating that the transaction didn't complete and to try again later, so I rented it from Amazon Prime. A bit later, I got an email from my bank stating that the Microsoft charge actually did process. I sent a refund request to Microsoft with a detailed message about what happened, but they refused, citing that their Terms of Service does not allow refunds for movie rentals. But if their system told me that there was an error and that I wasn't charged, but Microsoft actually takes the money and refuses to give it back, constitutes theft IMHO. I called my bank to dispute the charge and they didn't even need to investigate it. They gave me my money back immediately.

This is going to be a long post. I have a Microsoft Surface Book which cost about 3k when purchased. So as you can see it's not the cheapest you can get. It is an I7 and the best at the time. There was an update in April 2020 that ruined my experience with Microsoft. When that update occurred, I realized my network adapter was nowhere to be found. Now when that update happened it was 2 months after my warranty expired (of course) and when I called tech support I was told that. They did try to fix my computer using many techniques.

My father passed away almost two years ago but Microsoft will not cancel his automatic renewal for Microsoft 365, let alone reimburse my mother for two years worth of fees even though the computer was wiped clean and given to charity. Customer service has been contacted seven time. Shame on Microsoft for stressing out an elderly grieving widow with this issue. No other company has done this as we've gone through the process of sorting out my father's affairs.

I bought this device and it's been nothing but an issue and I'm not able to do anything I intended to do with it. It's incredibly slow with literally one added app onto the device. Even with a side by side comparison to my laptop.

When Microsoft will stop ruining the customer's property? I had updates that came on my computer this morning, and it ruined my computer. It is the second computer damaged with Microsoft updates. Microsoft updates have to be turned off if you would like to keep your computer in working condition. The customer service does not provide any proper support like always. The computer does not boot even with the USB. Can just go and buy another one, thank Microsoft updates. I hope they have enough liability insurance to pay back for the customer property they ruined.

The ads have become so long...even in a foreign language to me. The other player can keep playing, beyond the timed point where one automatically loses. Regardless of my experience, with the ads, it doesn't seem to matter. I will not play on this site again.

Do not pay Microsoft to store your data, they deleted all my files because they said the account was inactive and my storage was full. I paid for 1 terabyte of data and didn’t even have close to a terabyte of data stored. I was paying them an annual fee to store my data. How does that inactivate my account? When you pay for an annual fee to store data you assume that means your account is active. Well with Microsoft don’t assume any data you have stored is safe. My most valuable information was stored, Don’t ever trust Microsoft. They are incompetent, untrustworthy crooks. If you are going to wipe out someone’s files how about you mail them a letter first. Did they do this? Nope. I’m switching to Apple products. I’m done.

They are thieves. I have tried to cancel this subscription for over two years. They give me the run around. They always hang up on you! They have taken out over $600 out of my account and they will not stop. They clearly see that this account has not be used or signed into.

I purchased a new Surface Pro and Microsoft 365 Personal at the same time. When I received the Surface Pro it had Microsoft 365 Family loaded on it. At 1 month, I noticed that they sent a statement saying that Microsoft 365 was going to be charged again. It was at that time that I realized they had 2 different subscriptions tied to the account. So, I called and asked if I could just cancel the one I had not been using. They said that even though I had not activated the 2nd subscription it has been 30 days, so they would be unable to refund the cost of the unused subscription. And even to get to this answer was difficult. I first called and was told to call back because their system was down.

Never in my life have I ever been so frustrated with a piece of ** software like this. For the love of God I cannot install programs and do basically anything without another admin user account. BECAUSE OF ONE SOFTWARE UPDATE. I have an i9, 64Gb of RAM and 2Tb of storage, so don't blame it on the hardware because of ** software. I am going to write negative reviews on every site that I can review this ** of an operating system. Go back to XP if you can, at least that was stable.

I had a 9 month old surface laptop that suddenly wouldn't charge. Raising an online Microsoft work order was a nightmare afterwhich I was asked to ship to Germany (from Italy) ... 3 days later I received an email to say it had been thoroughly inspected and was being returned (didn't give me any specific reason), then 15 mins later to say it has just been received and approx 2 hrs later to say it was being returned unserviced & was not a warranty issue! No reason as to why it wasn't a warranty issue. Local Italian phone support (English not an option) could do nothing and advised to raise another order on return! UNBELIEVABLE - wasting my time & machine still not working - DON'T BUY.

I am so upset. I have paid over 1000 dollars for a surface laptop. Sent it to Microsoft for a repair order!!! They have had my laptop for over a month. they blew my phone up saying they could fix it hurry and send to them.. Then I get 2 emails after I have shipped the device stating for me to send the laptop again. They are so ridiculous. This is absurd and I am livid. I study cyber security and can't even do my work!!! Sorry to say but I am pissed!!! I will be contacting where I got my laptop through and reporting it stolen. Honestly Microsoft I use to always support you. Say goodbye to stocks... Be aware. Do not send hardware to Microsoft. They are scam artist and hang up on you and they keep cancelling the order after I have shipped my computer to them.

I got a Laptop in July 2021. By September 2021 the PC starts shutting down every 1 hour. HP cannot fix it till I uninstall Windows Enterprise. Microsoft outsourced the chat support to very incompetent people who would be so quick to dismiss or transfer the case to a non existent support staff. I have used Microsoft support in the south nut the support in the north east are very incompetent.

I bought the Surface Book 3 on 29/11/2021. But the item was not delivered within 5-6 business days. Hence I contacted the support team and they advised the item will be dispatched after a month on 29/12/2021. On 29/12/2021 I received a tracking no with a expected delivery date 30/12/2021. But when I enquired the status of the delivery on 30/12/2021, I was informed by the Microsoft support team, that the item not yet handed over to DHL express and delivery could be any time after 2/01/2022. Hence for all the delay and hassle made me really disappointed with the poor service Microsoft offered. Expect to say sorry, there are no other apologies offered. I will never buy anything from Microsoft store again unless some accountability is taken and improve the service in future.

I recently purchased a Surface Pro 8 online at the surface store. I have had issues with the product from the start. Yesterday the onscreen keyboard would not appear. I called customer support and requested a call back, it came and then I had to wait on hold for over 9 minutes for someone to talk to. After going back and forth for a few minutes I was told to hold on again as he was checking something-I was disconnected. I called back, received another call back, this time I waited over 12 minutes. I told him that I was dissatisfied and wanted to return everything. He transferred me to sales, I spoke for a few minutes with someone and again was disconnected. You can't make this crap up.

On November 6, 2021, I decided to try Microsoft 365 Family free 30-day trial promotion. The promotion required a credit card, without promise to pay unless you decide to move forward with the service. I used my Debit Card for the sign up. The service was defective including having the ability to hack into my computer and block me complete access without Microsoft allowing me that permission. This was not included in the promotional plan information. I cancelled on December 5, 2021, and on December 6, 2021, Microsoft fraudulently charged my debit card $99.99. I tried contacting Microsoft at 1-800-426-9400, 1800-642-7676, and 425-882-8080. I was unable to speak with a live person. On each number I found a pre-recorded message referring me to help.microsoft.com.

I just bought the phone and the deal was if I don't like the phone up to 3 months I can return that. It has been 3 weeks. Good luck to find the return on the "Order detail", cheap items the return link is there but the phone no return option. On their site, Any link you click send you back to where you were, or it says "bad request", which it shows on their ideas of service, "Closed loop". You can find no one, the phone doesn't work properly, the software on the phone conflict with each other and there is absolutely no service whatsoever. This is a software company and this is what they give us? Bad business, all I can say. Stay away purchasing on their site, or prepare to lose your money.

I contacted your company through a webchat and the person from your end asked my permission as an assisted team to help me out. After I gave this person permission, this person didn't know how to do his/her job and accidentally deleted some information from my phone which was connected to my computer to help me out to send that information into the SD into my phone. After this person did this, he/she panicked, left a 5* review from his/her end and closed all of the chats, screens and restart my computer and I couldn't reach this person, I tried to phone Microsoft, there is no reliable phone number to talk to a live person, I need to make a complaint against your employee, I feet betrayed by Microsoft and I can't trust Microsoft anymore.

The Surface Laptop Studio delivers BROKEN. Out of the box, the operating system causes blue screens of death and total loss of data every ~2 minutes. When I tried to exchange the broken product for a fixed one, I was told to simply place a new order and receive a refund on the first order to get the replacement product in 2-3 days. I did this, and was then told (AFTER I paid ANOTHER $3000+) that my replacement wouldn't deliver for another four weeks--even though the broken one delivered in 2 days, and I was expressly told that the replacement would deliver in 2-3 days.

I ordered surface laptop 4 in August and despite reaching multiple times asking them for some information about its status. I STILL DON'T HAVE MY LAPTOP. I didn't expect this from Microsoft. I wanted this laptop for my school and I still have no clue about its delivery or any whereabouts. The estimated delivery is by tomorrow but this is the last time I am reaching out to help and yet again they ask me to wait. Please don't buy ever from here. I was trying to switch from Apple to Microsoft but I regret my decision already after such a poor response.

I recommend staying away from Microsoft. The company operates on some outdated models, where you have only 30 days to cancel your subscription! It's cloud-based software, for every service out there you have the right to cancel at any time and get your refund, yet Microsoft is shady **. Stay away from them, there are better free software out there that do the same job if not better. Never again will I do business with this ** company!

Can we sue Microsoft if someone hacks our account, then uses it to gain access to other accounts we have because their ** automated system won't let us back in and they don't offer customer support or customers service? I'm definitely placing a call to the Better Business Bureau, this is **.

I have found charges that date back over a year from Microsoft month after month and when I try to contact someone about it they said they would have someone from the main office call. They never did and now when I try to get a live person it won't let me so I have to close my card down and everything to stop payments but what about my money they took for services I never used?

Poor Customer Relations. My Excel is screwed up; tables are sideways, incomplete. Word has disappeared and won't come back. I called the numbered for Microsoft. I punched a few buttons and it said "Goodbye." Really BAD COMPANY. Doesn't hold a candle to APPLE. If I had an alternative product I would switch.

I am a user and not a person up to date with the latest how-to chase around different locations of files. Since the last updates, I have lost my Excel spreadsheet, that I purchased and my past Photos files. I am only a user.

Issue reported: Chrome and other non-MS browsers not launching. New issue on a previously properly functioning device. Two separate MS Technicians stated that the issue was due to the user account profile being corrupt. Cause stated as a virus or network interruption. Neither had occurred. Explained and demonstrated the issue to the Techs. I informed them that the PC was new and used by my son for school (Chrome login required) and had worked fine until today.

That a huge corporation like Microsoft would see it as fitting to withdraw person-to-person on phone support is appalling. I have Windows 10 and Office 2019. There is a glitch in the software that is impacting on my ability to print from Word. Copy the document to Google Docs and there is no issue. Microsoft Help is abysmal - time consuming and no relevant answer. I have had to spend $250 via two competent computer technicians and issue remains unsolved so far. This should not be the case for a product that Microsoft is responsible for. A company that’s states the outright lie that shifting to online help will Make it easier for the customer is appalling. Would no longer recommend them Or their products. A company is only as good as its post-sale customer service, which for Microsoft is NIL!

Microsoft forces me to use pw to log in. As soon as I login, Bing automatically loads in. Slows down my PC with unwanted microsoft software running in the background. Filed complaint with BBB to which microsoft refused to correct. No matter what I try can't solve the problem. Will never buy microsoft, Hewlett Packard or Intel products again as they are all responsible for my headaches. I have no privacy whatsoever as microsoft owns my pc. Corrupt, dishonest company, stay away for your own sake.

To start off, I’ve had a bad experience with Microsoft so far. I switched from a Mac computer to a Surface book 3. From the start of getting my surface book 3 I’ve experience issues with a notification coming across my screen constantly stating that it has been detached even though I didn’t click the detach button. Furthermore, my computer consistently shut on and off. Now my computer refuses to turn on. I also find it difficult when scheduling an appointment for repair. I would say this is one of the worst services I’ve had at Microsoft. I probably will not recommend anyone to purchase a Microsoft product. I won’t even purchase another Microsoft product.

Every time there's an update it ruins my computer. Everything has to be reset; programs, sign-ins, etc. It never fails; they always fail. I'm going to an alternative. Microsoft wastes a lot of my time.

I have tried 6 days straight to get issue fixed with my very old live.com account and have been unable to get any help. I do not know password, and cannot do anything to fix account because I don't know it.

Things have been fine. No problems with anything. I am satisfied with Windows defense. And because it's free, I'm very happy. It fits the bill. I can depend on it. My choice is Windows Defender, always.

I have a unique situation and need to speak to a person. There is NO ONE. Everything is self help online. So is this now another business that has let all their employees go and the computers are running the show? Between self check-outs and self help customer service, where are people going to work? Terrible!!!

I woke up to an offer from Microsoft to use more of their tools. I am a Google Girl because the tools and service have been much easier to navigate, but the offer looked interesting. As a remote business owner, I love good tools and ways to make daily tasks easier, so finally, I gave in. Now, I sign in to Microsoft every morning to access my laptop. And I also use Edge as the portal for my carriers.

Windows Security is a free part of Windows Microsoft and appears to be doing the job. I have had many other Anti-virus programs that I have paid for and have had issues. It just may be there is no issues with Windows Security because it is from the same people who developed Windows.

Microsoft Windows support would not give me enough time to answer their before they asked another one. Asked for more time. Got nothing. Disabled and can not type fast enough. No help at all. Have to hire someone now.

My email account was locked after I forgot the password. I went through the forgot password process and it asked me for info on the last four emails I sent, but didn't sent any. And they can't even hire a teenager to help me fix this, just stuff the details into a bot who sends me an email saying can't help ya, but you can try again with more details. I only used the account purchase games for my Microsoft computer and Xbox, now when I get my better gaming computer I will have to repurchase most of the games (bless Origin and Steam for being separate from this mess). I'm mad, tired and sick. And they can't even spare 20 min to help me fix this. Fluff you microsoft.

Long story short my son's Xbox Account was hacked and the person used my credit card on file to purchase a GTA shark card and gifted it to themselves on their account. When I contacted Microsoft about getting my $100 refunded the representative on live chat assured me it could be resolved and I had to submit a claim. Ok, great! No problem. Submitted the claim and got an automatic email back saying because of the type of item purchased, it's non refundable. Ok, NOT ACCEPTABLE. I replied to the email asking for a supervisor to contact me... no reply. I chatted with another online agent who told me to try again, so I filed a claim and same thing happened. I responded to the email 3 or 4 times just to get back another automatic response that said the case was closed.

Microsoft Windows based products are archaic garbage. Microsoft sucks and should be put out of business by the federal government for the low quality and poor security of their products. CHROMEBOOKS are the only way to go these days.

Microsoft (Xbox) there is no live customer service. The phone number routes you to a website then hangs up on you. You cannot access the online forum without signing into your account first. Can't sign into account, when you are locked out of the account. The entire process is futile. For a company charging the consumers $400 + a gaming system you should have a live person available in your CS departments. The recovery process should not be so difficult and the forms should be reviewed by a person not by an automated service.

Today I was notified that my Hotmail account was compromised and hacked along with someone tried to log into my Yahoo, Facebook, and Gmail accounts. I was successfully able to change the passwords to all accounts except my Hotmail account in which I have not used in over 5 years which of course means I have forgotten all answers to security questions and passwords. I reached out to customer service today via chat and was connected unfortunately with a chat representative by the name of Lois **.

Don’t ever buy or purchase Microsoft products, stay as far away as possible. Microsoft locked my email account, then told me I could access the account after 30 days. I waited 30 days and then it didn’t work still!! Spoke to microsoft for almost 6 weeks straight and all they did was continue to make me fill out forms and then ignore me, or send me in circles and never solved the problem. They're favorite thing to do was "transfer me to a different department" but then nobody would ever connect with me. Now they told me to fill out a account reinstatement form and the lady told me I would be able to access my account after two days. Now two days later I’m here on the chat again and microsoft won’t even answer me about the lies they told me about accessing my account after waiting so many days.

Started chat and kept getting links to click on and several times went to app store. Chat then stopped responding after 5 tries. Called number shown. Could just barely understand rep - finally gave me link. Link went to app store. Rep then said he could fix the problem for $189! When I questioned the amount for one question rep hung up.

DO NOT EVER BUY AN ELECTRONIC GC FROM MICROSOFT OR AMAZON. THEY ARE CROOKS. I purchased a $60 xbox yearly subscription from my son for his birthday and Microsoft provided a used code to my son for his birthday. Amazon says Microsoft gave them a bad code, Microsoft says Amazon sold us a bad code. Neither one will take responsibility. Both companies are so poor they have to cheat a 14 year old boy out of the only gift I got for him and I am out $60. I spent hours on the phone with Microsoft that will not honor or give my son a good code.

A lot of companies out there sell computers but the Microsoft store inside Danbury Fair Mall in CT is by far the most professional and greatest staff I have ever experienced. The Microsoft company is professional and great as always and best customer care service.

It is extremely light and compact. I wish there were customer service that was comparable to the apple. The screen is bright and easily readable, and I would make a lot more use of some of the features if I could get a contact for customer service to help me.

Updated on 01/11/2021: Someone hacked my email (msn), apparently they used it improperly so Microsoft locked it. I've been trying to contact Microsoft for 2 weeks now. But they no longer have a number that a real live person answers. They keep referring you to websites. This is very disturbing.

It was rated top of the line, so I bought for charting from home as a healthcare provider. It has SOOO many glitches and for the price tag, I’d not buy from them again. I much prefer apple which has flaws but overall is a much easier to use quality product.

Pen stopped working so they sent me a new one which also did not work despite replacing all batteries. A friend reported the same experience. Customer support is mostly limited to "experts" who do not necessarily work for Microsoft giving suggestions. Have not found this useful in most cases.

I purchased a Microsoft Surface Laptop 3 in March 2020, as soon as the pandemic shutdowns were announced in NYC and I knew I would need to work from home every day. I ordered directly from the Microsoft store online and paid $1250. As soon as I received the computer, I wasn't able to use it when it wasn't plugged in. It would only last max 3 minutes unplugged. A quick google search and you'll see this is a known issue with Surface Laptops. Microsoft just doesn't care and sells expensive laptops with that issue! Cool. I would have gotten a desktop if it had to always be plugged in...

Take your money to Apple!! Microsoft Surface (Laptop and Pro 7) are absolutely awful. Brand new Surface pro 7 device was defective so they decided to give send me a refurbished device instead which was also defective. Once I told them the refurbished one they sent me was having charging issues, they refused to send me a brand new device and send me another refurbished device that is having the same issues. Once I informed them, they stopped responding to my emails. I was between Microsoft and Apple and I so wish I would've bought an apple product!!

I recently purchased a Microsoft Surface Book 3, 2 in 1 laptop. The unit that I received has a defective screen which was not detected until about a month after the unit was received. After many weeks of getting shuffled around in a customer service system, who seemed to be masters at not being able to connect in person I was advised that there is nothing they would do for me since it involved a defective screen. Had I cracked the screen myself I certainly would certainly take accountability and not have wasted countless hours trying to rectify the situation. Please don't make the same mistake that I did. Do not buy Microsoft Computer products!

I purchased MSFS2020 and can't play it. My phone time is in excess of four and one-half hours and when one agent has read through their book and can't solve the problem they transfer you to someone else and you have to start all over again explaining the problem. I have spent 3 hours with Xbox agents who agree it is Windows problem. When they transfer me to a Windows agent and I again explain the problem the agent says he will have to transfer me back to Xbox to solve the problem. And on and on it goes back and forth. When I ask to speak to a supervisor they hang up on me or deflect and say a supervisor isn't available. I thought Comcast had the worst customer service. I was wrong. MS took my money but I can't use what I paid for.

Anyone interested in joining me in a class action lawsuit regarding internet connectivity issues with Windows 10 and HP laptops? No amount of tech service money could fix this issue. I have tech services with Office Depot and they could not fix this issue. I replaced my Centurylink router and that did not fix the issue. No other computer in our home or office had this connectivity issue -- only the HP laptop which I purchased in October for $800.00. When I researched the issue myself -- on the internet -- I learned that many others were having the very same issues with their HP computers and Windows 10. If you are interested in joining me please find me and email me. Thank you,

Skipping past the bugs and performance issues introduced by the Xbox app in a lazy attempt to make this PC game play on Xbox, the software itself has limited functionality due to the design of the Xbox app. Despite the fact that I have purchased 2 digital copies of this game (for me and my partner) my partner cannot play this game under his profile on my laptop without installing the software a second time. Multiple calls to both Xbox and Microsoft support have not yielded a solution, but I was given incorrect information, told I had to "uninstall the product" from my Xbox, got hung up on, and was promised 2 calls from managers that never happened. I will never purchase another product from the Xbox app again, ever. I've never had any such problems with the Steam platform.

I noticed when I had to reset my PC yesterday, and I went to put Microsoft 365 back on my PC (I had already purchased 365) that it wasn't in my purchase history. I had gotten ahold of a lady online, who was no help, that I had to try and see if I had another account, and in doing so, I was kicked off the chat. So I repurchased Microsoft 365 at a monthly fee. Today, I try and sign into another account I might have, and it was locked because Microsoft said I was in violation of user agreement. Seriously. I am only using Microsoft still because of school in the future. If this crap keeps up they might lose a customer because this is **. I sent feedback to Microsoft and hopefully they respond. But Seriously?

For the past 8 months, I have been getting a charge to one my cards for $15.90 that I do not know what it is for. I reached out to Microsoft requesting a refund and they literally make you jump through hoops to confirm the charges. I spoke with Stephanie I. at Microsoft and at one point in our "negotiations" (3 weeks) they charged me yet again! I got upset, wrote an email back and asked them to refund me or get a lawyer. Now I know it was probably not wise to say that, but I am single parent on a limited income, so every penny counts. Wouldn't you know they closed my case and still have not given me a refund. I may have to use MS products at work, but I will NEVER use them on my home pc. Microsoft can bite it and have lost a customer for life. I hope that sits well with them.

Microsoft is being really Inconsiderate right now! I have one child. ONE! And I can not get my hands on a console! Went to the pre-release day and was told they only had 5 tickets. FIVE tickets for a city with over 100,00 people. You can not find them anywhere, they released them at Midnight! Us working parents are sleeping! No stores can tell you when and if they are getting more. So 95% of the USA Will be without the new Xbox in the middle of a pandemic! I guess I will have a sad child for Christmas because the one dang thing he wants momma can not find! Because of the manufacturing company.

Can't cancel Microsoft 365 family... Tried to cancel it when they charged me $103 and it said it couldn't be canceled. Now support can't be reached or anything!! Tried contacting them every day but they won't respond. Horrible experience.

Microsoft Office is supposed to have tech support? Right? They punish their customers and steal all their documents and suspend their accounts. I found a consumer attorney, and did you all see the seven pages on Google of Microsoft lawsuits? I would not do business with a company who gaslights, blames the customer for their false advertising, charges them triple in one month, they're narcissistic, and steals all my documents. Then locks my account and I am 55 years old who is an accountant, bookkeeper. Microsoft, you're getting another lawsuit. Please go to the BBB, and everywhere you can find, they're frauds.

Over the course of time, they agreed to replace my S-Book with another one. It was a refurbished one. Now a quote from a MS Support tech is this "refurbished it means that has been repaired due to a malfunction". So while I was not thrilled, I agreed to it. I took it to the Nashville MS Store and they swapped it out. When I received the Refurb, I asked the person if the overheating was corrected. He stated "We think so". That is a literal quote.

I have purchased a Surface Book 2 Microsoft Online Store and the Surface Book 2 keyboard received was faulty and having function problem. I send the faulty for replacement to the service center via the support and its been almost 6 weeks and I havent received any response from the Surface support team. Ideally it takes 5-7 Business days.. But in this instance there is no update and even surface support team cant give an ETA. The response I receive is " Repair specialist is working with Service Centre for an update" and it is the same response from last 4 weeks. Even repair specialist are ignoring the surface book support team. Am not sure what to do as this is really frustrating and didnt expect this from Microsoft and they are no better than any local shops and the price for the product is not worth.

Microsoft is ruining the, Minecraft game we all love. Many reasons, it keeps telling me to sign in even if want to stay sign in, every time I start the game. Also says unable to connect, my internet is fine. There are people having a same problem and Microsoft never fix it. I don't care about the marketplace, seeing some stuff you add on, might not be trusted that you buy. I missed the real old Minecraft that love so much too. Kick microsoft out of Minecraft for good, they don't belong there!

Did All Windows Recommended Updates and it ruined my CD Player.... Other people report same issue .... Where is the accountability? I am so upset. It's a 2 year old updated HP Pavilion computer. What the heck!? After it happened I did all computer updates and followed all instructions. I assure you the problem is not on my end. I then PAID a professional to fix or change out CD Player and they could not fix. So now I am out the cost for hopeful repair and having to purchase a new CD Player. Come on Windows.... Can't you do better? Do you care that little?

I purchased a Surface Laptop 3 earlier this year. Randomly the screen cracked and the computer makes a crunching sound when you close it. The customer service has been a complete joke. I first reached out to chat who promised this would be covered due to a design flaw and I just needed to send it in. After sending in the device, it was quickly denied and they stated that the damage wasn't consistent with a hairline crack and sent it back. I was THEN asked to take photos to be denied again. I could pay $600 for a replacement (kicker: a refurbished device because the screen can't actually be fixed). I denied me having to pay for this since I am still making payments through Best Buy.

I purchased a year long subscription and three months before it was set to expire Microsoft cancelled my membership. I called and asked why I was unable to play online and they said it was because I had purchased a different service on my Microsoft account. I cannot believe that I was punished for purchasing MORE services. I've been a customer for over 10 years, but after my experience with Microsoft I have decided to sell my Xbox and bring my money elsewhere. I highly recommend NOT purchasing an Xbox or Xbox Live. Sincerely, a very dissatisfied customer.

You would think a large company like Microsoft would actually have enough billions to pay for good support people. But just trying to get a subscription stopped, or a simple verification for my login changed would be easier than using Uber, but it's not. I've been hung up on, by a guy who was clearly waiting for his break or ready to leave after his shift. The support page is a bot on chat, no response without login, which is what I need support for??? What a garbage company!

I bought Bose Soundsport free a month or two ago. The device couldn't fit my ears properly and every time I used, my ears pained. I was very worried I wouldn't get any refund. The customer supervisor, Gabbi G, happily assisted and refunded the item with no questions asked. Excellent customer service and will continue to support Microsoft.

Updated on 08/15/2020: I am very concerned about Microsoft's transparency to their clients and the general public. This is my second review if you read my first review on how I am unable to access my office subscription. It's day 4 and I am unable to work because I still cannot access my subscription to Office. A supervisor tried to call me back 4 times and every time she was disconnected from my call and the connection was so bad that I could barely hear her.

The battery life on my Surface computer is one hour or less from fully charged to when it pops off. Also, no way to repair cracked glass. They make you buy a whole new computer. I would never buy this computer again.

I purchase a new computer at few months ago and was very pleased with the product except the exterior shell color wore off. It's obvious the shell coating is very poor quality. I purchased a Microsoft Surface Pro 6. I called Microsoft and they refused to replace my computer with a new one. They offered me a refurbished computer. This of course was unacceptable and ridiculous to say the least. My computer was fine, it was the shell that was wearing off. I would not recommend anyone buy this product. Ness.

After a routine technical issue I reported back then that I noticed that I was double billed in April and May of 2019. A ticket was created and I accepted their response that they could find no evidence to support it. My credit card maxed out during COVID 19 and was advised by Microsoft that My July payment had not cleared. This caused me to revisit the issue and I looked at all the credit card statements and found that I have been habitually billed every single month twice. I have been trying to reach Microsoft and cannot get through either by telephone or email. Even wrote the CEO a complaint and failed to even get an acknowledgment that my complaint was received or looked into.

Purchased item on 6/28 - immediately after purchasing tried to cancel order to order something else. Was unable to online and was told to call in. Called customer service only to be told I needed to wait till order was shipped. Once order shipped called back and was told to wait till item delivered. Item delivered, called back and was told due to technical issues unable to print labels. 2 Weeks later, labels printed items returned in original box unopened and signed and received for on July 16th. Called company over 27 times during process to receive refund. Company stated 3-5 days for return. Today is day 6 - no refund. Told by company that they are "investigating". Bottom line - I believe I was robbed for over $3,300.00.

I will never shop online at Microsoft. I had a HORRIBLE experience. I try to purchase a Xbox one x for my son online and I was not able to because I had a visa gift card and the rest would be on my credit which it is a very easy process at Apple and Amazon. So I call to buy over the phone. The agent advise me to buy Microsoft credit. I told him I will put the money there to purchase the console only, I don’t need anything else from Microsoft. By the time he finished the process there were no console. I have been calling them, email them and no refund. They are holding my money hostage and I ended up by the console from Amazon. Never again. The worse company ever.

I sent my Surface Pro 6 in to get a hinge fixed. This isnt the first time I've sent a Surface Pro in the first time being a shattered screen which the computer was replaced. I was understanding of that due to how bad the screen was but for the hinge only a tiny thing needed to be fixed but the computer was replaced without even the consideration of transferring the data. The computer was working just fine and if I had known that they would be lazy and just replace the computer without even transferring the data I would have kept the computer and not bothered. This company cares more about the money than the actual customers and unless you like constantly transferring data yourself don't go with this company when it comes with repairs. If the computer works fine don't bring it in because it will just be replaced.