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Microsoft
Microsoft
Overall Satisfaction Rating
1.04/5
  • 5 stars
    0
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    4
  • 1 stars
    117
Based on 122 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Microsoft

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862 Microsoft Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2018

I have had the same issue for over a year and cannot get technical support without paying for it. It all began when I did one of their critical updates or they did an auto update. When I open a new document and start typing and then When I go to save it, it often looks like it has saved but has locked up Word. I have to force quit. And when I go to reopen the document is it blank. Very upsetting and frustrating. I think it is appalling that Microsoft demands I pay for their defective product that I did not create nor cause the issue with.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 10, 2018

I have since learned I am not the only one this happened to. Microsoft started doing updates without the warnings and if you turned your computer off whilst it was updating it caused it to crash. This cost me to have fixed + lost me 5 days of working. Having got my computer back Word & Excel asked me to sign in or I would lose them, tried this but as it had originally been set up by the store and although I thought I had the password. nothing worked. I couldn't reset password as I don't have a mobile and 3 days on they still haven't responded to the questions I had to answer to access to reset. Not impressed Microsoft.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 8, 2018

When someone hacked my email account for Hotmail/Outlook, Microsoft wanted verification that they made impossible to give. They wanted me to fill in my email address where the letters were missing, HOWEVER, there was NO possible way to do that! Nothing to click on, no cursor, no button, nothing! Not only that, but the email address I gave them for in case my first one was compromised ALSO wouldn't let me in because Microsoft controlled that one too!

I finally found a way in thru a rarely used email site. But Microsoft really puts you thru the mill with the questions! They wanted email addresses of several people that I email - which was not easy to do given the fact that I couldn't access my address book because it's in the email site I'm locked out of! I finally came up with a couple, such as my insurance agent's address. Okay, so that was challenging - but it gets worse! The questionnaire wanted EXACT subject lines that I used in sending emails! Who can remember subject lines? If it wasn't for emails that just had my timesheet dates, I never would have been able to furnish a single subject line. Microsoft, we get that you want to protect us - but please, make it so that we can actually DO what your message box is telling us to do!

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Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2018

I bought a Surface Pro 4 for my daughter's birthday. We were trying to use the computer and set it up but once we did the touchscreen nor the pen worked. We went to the store and they did updates and all and we spent like 2 hours at the store and they said it was all fixed, but when we got home and checked if the touchscreen worked it didn't, neither did the pen! Then we go back to the store 1 year later and they did updates again and the guy he left and said he was going to come back. We ask the guy to come back with our computer and he said there was a hardware problem. We ask, "What can we do?" and he says that they can try and fix it or we would have to pay $440 to repair it! This product sucks. Do NOT buy it.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 7, 2018

Worst program I have ever used to the point where I may be switching my business exclusively to Gmail. How the government permits such a crap email program to exist is frightening. You add email addresses to the program and they disappear. 2007, 2011 were great. This Office 365 is a piece of **.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 1, 2018

I would give minus stars if I could. This company decided to lock two of my email accounts due to "security reasons" because I switched to a different location. In order to recover the accounts they send a code to another account you have linked to that email. Just so happens both of the locked accounts were linked to each other so I had no access to the code.

I contacted support, because yeno, they are supposed to help you. The first person told me to fill out an account recovery form, which I filled out to the best I could. I can assure you all information was 100% correct and there was a lot of it. They emailed back saying "Sorry. Unfortunately you didn't provide us with enough information for us to clarify this is your account." So I try again and again and again with no avail. This takes me back to customer support where, guess what? You guessed it, "fill out this form."

SO YOU KNOW WHAT! I did with once again no avail. At this point it is obvious the account is mine yet they still deny me access. So I go back to customer support really laying down my situation and they say, "Sorry even though we have a team that has the power to unlock your account they decided to be total idiots and decline all your correct information. You can say goodbye to your accounts for good while I spam you with a load of nonsense," and end the conversation. Thanks Microsoft. You suck!

PS: don't think I am going to stop trying to get this account back, oh no, I'll do this for the rest of my life. Just to annoy your customer service team like you have kicked me around. I've attached an image to show you what your helpful "ACCOUNT RECOVERY" service spammed to me in 5 seconds flat before ending the conversation. Stupid company, stupid policies, don't use or you will get screwed over.

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Rated with 1 star
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Verified Reviewer
Original review: July 26, 2018

I got a Surface Pro 4 for Christmas, and I absolutely loved it, very slick machine, perfect size, lightweight, fast. Use it primarily for school, but used it for recreation as well. Two days after the Fourth of July I went to use it for school work, only for the tablet to not turn on. It was charging properly, and just two days prior was running perfectly. A quick google search and I found out this was a very common problem with the Surface Pro. I tried all the troubleshooting such as holding the power button and doing a hard reset, to no avail.

I called Microsoft customer service, and due to it being under warranty, they would accept the return and send a brand new one in its place. Everything went very smoothly, they even paid for the shipping. A week later I receive an email stating they cannot replace my Surface Pro due to “physical damage”. Another call to the service desk, this time getting the run around, would not explain the “physical damage” that they found to the machine. After explaining that it was working properly 2 days before this problem happened, and the machine had not been even touched since then, that it clearly had to be a hardware issue.

I received my Surface Pro back, and to my amazement, the machine still looked brand new. I took it to Geek Squad, where they verified to me that there was absolutely no physical damage, and the problem was strictly a malfunction in the hardware, and there was no reason why my warranty was voided. I was able to return my product to QVC with full refund, and once again was assured the problem was a hardware malfunction. I will never buy any Microsoft product outside of Office ever again after this.

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Rated with 1 star
Verified Reviewer
Original review: July 24, 2018

I purchased about a product valued about 3000$ from Microsoft store online. Once they shipped the product, they did NOT ask FedEx to ask for customer signature. FedEx guy also left the package on the porch. It caused me a lot of trouble [needed to cancel my doctor appointment and took a taxi - which all cost me over 100$] to get home and get the package. It ruined my unboxing experience and got me lots of stressed. ALTHOUGH I love the product itself, but I do not why Microsoft is so very irresponsible in providing a good customer care. I called their customer service couple of times to give them a feedback to fix this flaw in their delivery system, but they were so rude - not even accepting that this is their fault. VERY disappointment with their customer service.

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Rated with 1 star
Verified Reviewer
Original review: July 16, 2018

My entire family is increasingly concerned with Microsoft's treacherous behavior and after ~25 years of use of their products we decided that the PC with Windows 10 we purchased in 2016 was our last purchase of their products. What is happening? We realized that the company ever increasing greed made their products, especially Windows 10 extremely user-unfriendly. Skype that once was a beautiful and useful program became basically useless after acquisition by Microsoft.

Details: All together we have 4 PCs purchased between 2010 to 2016 with legal Microsoft office and other programs installed. In all relatively new PCs with Windows 10 we couldn't use our old Skype accounts with remaining money on them and the entire address book. How they did so? They simply made our passwords not working, we are not able to login in our old accounts. Instead they prompted us to create new accounts linked to Microsoft accounts where we could not transfer our old address books and money remaining on old accounts. So I lost $40, and my wife $7 with old accounts, They simply have stolen money from us.

For several past years mostly they do in their automatic Windows upgrades, they disable settings in our independent anti-virus software that block their own and their affiliates (as Yahoo for example) adware. After every Windows upgrade I have to check anti-virus and enable add-blocking again that was disabled during the upgrade. In Windows 10 there is no possibility to disable automatic Windows upgrade, but in Windows 7 this feature still presented and I was using it to avoid constant Microsoft interference with my computer, anti-virus program, and old version of Skype that was still working on my old 2010 computer. But most awful happened recently that brought my patience to red line, once I decided to allow Windows upgrade on that computer. After the last upgrade I couldn't any more login in my computer!

My Windows account password doesn't work anymore (I'm getting message - "incorrect password", the same which both I and my wife get while trying to login in old Skype accounts)!!! So, after 8 years of use of the computer with a lot of pictures and other information on it I simply can't access the computer anymore!!! No I'm not an Alzheimer patient, my password was very simple, just 1. Looks like Microsoft blocked the access to the computer altogether after the upgrade, I don't see any other possibility here, Windows starts normally and brings me to the login page successfully.

I think, Microsoft should be prosecuted for widespread violation of anti-monopoly laws, personal privacy laws, treacherous behavior, and stealing money from customers by intentional blocking access to old Skype and other accounts. I don't know anyone yet with blocked access to an old computer, but I'm sure I'm not the first one - any comments very welcome please.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 8, 2018

As a 71 year old woman with poor hearing, marginal eyesight and who types with one arthritic finger, I use my computer for a lot of life's needs. My computer reads back to me and I can enlarge most things on the screen, however, Microsoft seems incapable of these accommodations. Of course they are holding me up to "renew a subscription" to be able to use MS Word and other apps that I formerly had been able to purchase outright. Furthermore, as a former college professor, recently retired, I had staff available to sort out downloading and other issues.

Now I am on my own and after numerous attempts to work through the online purchase process, I called the MS help desk. I explained my challenges to a nice young person, I think in the Philippines: 1) I cannot read the double lined, jammed-together letters which are not on a straight line - they are purposely designed to be unreadable by humans, I gather; 2) and when I pushed for the auto-audio icon, a series of words erupted very speedily; 3) I am a single digit typist with arthritis, so could not possibly keep up with the robot speaking the words I was supposed to type.

Sooo... nice young man whose name was unpronounceable, proceeded to transfer me to someone who could provide another option. I gently explained my challenges again to this young person, with a strong accent and inexplicable name - Hirang??- who promptly hung up on me. I was not rude, but my frustration may have winnowed through. Naturally, once again I was cornered into calling and paying a local IT guy - I live in a remote town of 500 in the middle of a three million acre national forest and at least 1.5 hours from just about anywhere. (I have had to call support with other issues that MS says they will fix for free if I just come into their office in Phoenix, Arizona. I can see distance to drive, but that is more than a 3 hour drive for me.)

To my mind these attempts to get money from consumers are at best unethical swindles and at worst fraud. I thought I BOUGHT the MS Office package with each of my computers, so if I am not able to access a free in-person fix, why can they not skip the fees for online assistance through the support desk. Now, MS Edge messages inform me of malware taking all my financial data and requires me to call and pay big bucks to fix it if lest they are "forced" to shut down my computer. (Feels almost like some kind of retribution.) I know this is not really MS, but neither does MS protect me from this kind of malware. This is one of the issues they say they will fix for free if only I will drive the three hours to Phoenix (one-way).

Several years ago I vowed never to buy another MS Product over similar issues, and my three or four purchased devices since then have not been MS. How can I divest myself of dependence on this company altogether. Apple is not the solution as according to my friends they struggle with it, and besides, it is too expensive.

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 1, 2018

I received my credit card bill and noticed charges for Microsoft Xbox, which I do not use. There were hundreds of dollars in charges. I called Microsoft. Apparently they outsource to the Philippines. I was on the phone for an hour and a half. I verified my name, address, phone number and credit card number but because I couldn't provide the email address of the person who stole my information both the agent and the supervisor I spoke with, refused to help me. The agent told me "I'm on your side. We will refund the charges."

The supervisor absolutely refused to help me. I told her, "So you're protecting the person who is stealing my money and committing fraud with my card?" She kept trying to get me to say that I had a child who got ahold of my card and opened the account and if that was the case THEN they could refund my money. She wanted me to lie for some reason? The call was supposedly monitored for quality purposes so I told her, "The agent I spoke with said your company would give me my money back." She said they would have to listen to the call. I know they aren't going to do that. They helped someone commit fraud and kept my money.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 30, 2018

Windows 10 Spring Update Build 1803 has done irreversible damage to my desktop computer. This is a commercial computer with Windows 10 Enterprise, both the software and the computer itself cost over $5,000.00 to build and deploy. So far this update has cost over $50,000.00 in downtime and repairs, and it still is not repaired. I had done a fresh install of the operating system this morning June 30, 2018, during reboot the computer would not boot to Windows, instead it has booted to Diagnostic Mode and will not go to me login screen. I did a fresh install last night June 29, 2018, and the same results. That install was less than five days old and crashed on a netio.sys faulty driver that destroyed my disk, making it completely unusable.

Microsoft's response from my BBB complaint was that I bear 100% of the risk of using their products and services, and Microsoft will not be responsible for any damage that occurs to customers computers. All customer service calls are routed to foreign countries, and severely broken English. They are of no assistance, they are only going off a script. Microsoft is one of the most horrible companies to do business within this country if not the world. Bill Gates would be proud.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 29, 2018

I bought a brand new Surface Book 1 in 2016 Boxing Day and received it on 2017. When you pay 2400 AUD for a product you want to make sure the product works well and long. Microsoft offered only a one year guaranty. Well I thought they are so confident about their product that they don't see a reason to offer a longer guarantee. All of the sudden my Surface Book had a hardware problem only after 18 months! I should add that I keep my stuff very carefully, my previous laptop, which I bought much cheaper, worked for 7 years and I sold it after buying this one. So, the first feeling I had was that my trust has been betrayed by Microsoft.

But it was not the end of story, I tried to get it fixed and it was then that I felt so disvalued as a customer. Believe it or not, Microsoft has no technical support in a city as big as Melbourne! This is so while they sale huge number of their product here. So I had to go to a three weeks process of diagnosing via phone with a technician in the US and finally they told me that the problem is with hardware and it costs 600 USD, roughly 800 AUD, to refurbish my laptop! And it only has 90 days guarantee after that.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 28, 2018

After updating I had to reboot my computer. I have downloads from my university but they are not compatible with this new version. I talked to Alex most likely from India, and he accused me of looking for a free service "there is no such thing as a free lunch" he stated. Windows 10 upgrade forced me to reboot my computer which was stuck for days in an infinite loop of previous Windows version update. I explained to him that it is not free, it is included with the tuition. I wish there was something else than Windows, and Microsoft as common tools. Such a bad experience!

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 26, 2018

An automatic Windows 10 update (I hate Windows 10) caused my keyboard and mouse to become nonfunctional. (Screen stuck on "Choose your keyboard layout screen".) Day after day I've spend hours on the phone. Each day, a different person tells me a different thing. First, I was sent a media creation tool, which was supposed to fix it. When I called back to complete the process, I was told this would not work and they need to send out a technician. I was told to go get a cash card to pay the technician they will send out. Waiting around for the technician, I called to follow up. Was told they never send out technicians and there's nothing in the notes about this. I'm supposed to take my PC to a Microsoft store for fixing. There are none in my town. Ridiculous! I hate Microsoft. Hate Windows 10.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2018

Microsoft UK disabled my software claiming wrongly that I had not paid subscription. A letter to them was returned demanding a copy of a letter that they had sent in receipt of my subscriptions. Emails are returned saying that the address is not monitored. So nobody will answer. Phone calls repeat ad nauseam a long mantra saying the call will be recorded. Only you never get through. After pressing a whole series of buttons on the phone, it asks you to wait, with more irritating messages. But after 5 minutes it switches off. Do not lease this product. Microsoft UK service is the worst in the western world. They despise their users. Their real customers are the PC makers.

Updated on 06/22/2018: Having finally got through to someone at the Microsoft shop call center - which covers the whole of Asia, Africa and Europe, I got a Chinese lady. After four attempts she still could not understand my email address. I put it in phonetic (alpha, bravo, charlie... zulu) which any English speaker can understand. She complained that the line was bad. But my end was perfect. I could not understand much of what she said because she gabbled at very high speed, as some do in Hong Kong. I asked her to slow down. But instead she told me that I cannot speak English (I am English by birth) and hung up. Microsoft despises its users and wastes so much of their time.

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6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 13, 2018

I've got an old computer that got hit with a virus. I had to reinstall Windows, using the recovery disc that came with the computer. The product key isn't working. Got on the phone with customer service. They were very rude. They were very difficult to understand (thick Indian accents) but the call center was so loud I could hear the other techs as well. That's fine, and I tried to be polite. However, when I asked the woman to repeat what she said, mostly due to me being hard of hearing, she got very rude with me, even telling me to speak English better. To add to the rudeness, when the problem couldn't be resolved, which has resulted in me being unable to do much of anything with this computer, she recommended I go back to where I bought the computer years ago, and have them fix it because, "it is not our problem if your key is invalid." Very unhappy with their tech support.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 11, 2018

I had a technical question. I had a series of values that clearly did not add to zero, yet that was what shown on the spreadsheet - zero. How could that be. I am a home user. What I clearly learned was that Microsoft really could care less about home users. I paid the annual, service charge of $99 but when push came to shove, I received no value. I spent a total of over 7 hours constantly being redirected, waiting, receiving no answer at the redirected phone and then starting over again. On one call my phone ran out of battery and the call was automatically ended. every person I talked with had no idea how to fix the problem. One time I was given phone number that was the phone number to a fax machine. I finally gave up. A few weeks later I received an e-mail from Microsoft asking about the quality of their servia ce. I complained that it was terrible and did not resolve the issue. I never heard back.

I've been using Excel ever since it came out. In fact, I tested the pre-release initial version. If I could easily change to another vendor, I would, but I have too many complicated workbooks don't have total compatibility with the Apple spreadsheet program. Maybe the government needs to step in and require Microsoft to divest of its spreadsheet, word and PP programs for home users. This company could then compete with Microsoft for the home user market. I ended up having to pay an independent technician to solve the issue. No longer will I purchase the Microsoft annual service charge.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 9, 2018

My account was "temporarily" suspended as a result of a selfish jerk who had access to my account reporting it after I finally locked him out of it. I submitted multiple -- so many, oh so many -- requests to have it unsuspended, only. "... [w]e received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account. Unfortunately, when TSV is turned on, we are unable to assist with an account recovery as TSV takes the account recovery completely out of control of customer service... The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so. Although this may not be the resolution you were expecting, unfortunately, it is the only resolution we can provide."

They can't unsuspend my account, which they suspended, because I have a security feature on it? And now they have to completely permanently suspend it to "prevent any further use of the account"? Well, yeah. I received this message twice in my first ticket, because I thought it was the result of a miscommunication. Now, 2 months and 5 more tickets (with no response at all, mind you) later (and several reopenings of those tickets, again with no response) and... I get that same message again. Well, a response! An automated response, likely, but... a response.

If this is true, that my account really cannot be unsuspended, even from a "temporary" suspension, because of TSV being enabled, then it really is the poorest of planning on Microsoft's part. It is absolutely infuriating that I've been told this after two months of fruitless attempts to get my account back, and all due to some selfish jerk who thought my account was his. And why am I saying "temporary" suspension? Well, because it's been two months since my account has been suspended, and every time I log in it says the exact same thing. No length of time specified, just.. "your account has been temporarily suspended." Alongside all this, I've even contacted live support! And... they tried. Most of them, at least. Again, fruitless.

All in all, I'd recommend never enabling TSV on your Microsoft account, lest you be suspended... "temporarily." And then you can never, ever get your account back! Because either the customer support team is absolutely full of morons, or Microsoft itself is full of morons who don't understand that sometimes people want their accounts back after a suspension.

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8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 6, 2018

My laptop is barely 1 year old. It came with Windows 10. Recently the Windows 10 upgrade ran and ever since my computer has not worked properly. Every couple of minutes I get a low disc (D) issue. It tells me to click on it but nothing happens. When I look try to clean up space my computer says things are clean. My speaker icon on the bottom right no longer works. My screen goes blank, I have to hit the power button and turn it off and on. The camera for sign on only works part of the time. I'm not a techie so it is hard to try all of the tips for fixing things. This is a totally unacceptable situation and I shouldn't have to spend money to fix something that the biggest company on the planet messed up. It's impossible to get Microsoft to help and you can never be sure that the Microsoft representative isn't a fraud.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 31, 2018

I have used Windows for quite some time, but I have never seen something on this level of disregard for the individuals and businesses that pay for their product. I hope there will be an option in the future to allow for 0 stars, and I think my stories below will make it clear why. On two separate occasions, Windows 10 began updating while I was in the middle of critical operations or attempting to get a heavy amount of work done.

1. The first occasion occurred when I was out at a job site performing a small fix to their master PLC. This master PLC controls at least 9+ remote PLCs. The overall control network is for the local water municipality. I had turned off the Wi-Fi on the laptop I was using days earlier to prevent any type of update from occurring. The OS was popping the typical warning that it "needed to update", but I did not have the time for this nor did I for one very good reason: There are PLC programs on my computer that I absolutely cannot risk Windows making some arbitrary change to in the background. This would put my job (and possibly lives) at risk because situations do occur in my line of work which are time critical and a program must operate exactly as you have known it to do.

During the process of downloading the Ladder Logic to the master PLC, the Windows 10 OS locks me out of my desktop and starts a forced update. The entire update process (reboots included) took at least 45 minutes. During this time, I have no idea if the program inside the PLC has been corrupted somehow. Waterworks are critical to human survival. If a program was corrupted during download, it is possible to have program which operates the connected PLC/machines in very undesirable ways. To make matters worse, I had a co-worker outside in the heat who was waiting on me to get the changes made. I couldn't easily have told him to come inside either; he was at a remote location and we only had one vehicle (which was with me).

There are some PLCs that, when downloading a program to them, are actively assembling the incoming data for instantaneous execution upon completion of the build. It was fortunate that this PLC had a separate memory area to store incoming information which checks the integrity of the data before loading it into the execution side. Another big note is that Windows should never have updated or acquired one without my Wi-Fi running. That is very troubling.

2. Today, 5/31/18, I was attempting to boot up an HMI that needs to be completed for a customer. These programs are more sensitive to any changes Windows updates makes because the inner coding of the programs depends upon their provided frameworks (to give an example, NetBIOS and .net Framework). After what I believed to be an unrelated issue with the HMI not finding a certain file, I tried to reboot the computer thinking it needed a refresh on the data. Knowing that Windows would eventually force me to update, and most likely when I'm in the middle of something big, I decided to let the OS update. After the obscene time it took to get the update installed, the computer would continually fail (aka "encounter a problem") and force a reboot.

After 4 failures in a row, I forced the computer off and back on to bring up its "failed boot options" (I don't know the exact name for it). In the advanced options, I chose to restore Windows to the previous version. This at least allowed me to boot the OS and log on. The system has been stable for the time being. I'm assuming that "previous version" means "the version prior to the most recently installed updates".

I cannot comfortably recommend Windows to any customers of ours anymore. What is more troublesome is the combination of not being able to permanently stop updates from taking place & industrial control programs that will only operate on a Win10 core library. I've actually become a Linux user due to the constant failings of the Win10 platform and will be heavily vocalizing my opinions to the Ladder Logic/HMI program writers for Linux-native versions. If that should come about, then I will be pushing for my company to utilize Linux over Windows for stability and OS control reasons. For those who may not be familiar; a PLC is a Programmable Logic Controller, the term "master" means that 1 or more PLCs also are communicating with it BUT this is the one issuing their orders to carry out.

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6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 27, 2018

I called and the guy was just disrespectful and unhelpful. I cannot even do anythings about it because he refused to give me his information as an employee. I told him my laptop is dead and it will not turn on after Window updates, and he told me to press the power button. Not once, repeatedly. He even said I am not understanding English. This is too disappointing. Is this customer service? I know I am a customer, but where is the service?

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 25, 2018

I have contacted Microsoft support to solve an issue, that was through the virtual assistant and I have asked to talk to a person who is real, after few minutes waiting, I got connected to an agent; "Please check my service request number." Agent have asked for remote virtual desktop access that I have agreed on, after we moved to the remote access he immediately ended the chat box, and rate himself as 5 stars, so this was not a customer feedback about this agent. He rated himself 5 stars, amazing! Unfortunately, your customer service remote support agent was very unprofessional and started opening my personal files which is not related to the problem that I reported, also without my permission. When I have asked him on the chatbox why he is opening my personal files, he didn’t respond and immediately turned off the session without writing a single word.

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Rated with 1 star
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Verified Reviewer
Original review: May 24, 2018

My computer was updated by Microsoft update. Their new involuntary Windows 10 update crashed my computer. Called tech support on 5/23/18 and they could not help me. Was told I would receive a call from a level 2 support person at 9:00 am on 5/24/18. I called back at 9:30 and was told he would call before 11:00 am. Here it is 4:30 in the afternoon, no call. No computer. I did a search and holy cow. My computer was wiped out, lost all data, photos. I can't replace the photos, and it's going to take a couple of weeks to get back most of the data. Thanks Microsoft, will not buy your computers anymore.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 24, 2018

I have often had issues right after Microsoft installs update to my PC. The March 2018 update locked me out by killing my mouse and keyboard so I could not log in. I spent around $140 at Fry's to have my PC files backed up and everything wiped. We all thought I had been attacked by a virus. After spending days trying to get into my PC myself, and days waiting for Fry's to restore my PC, I had to reinstall all of my programs. I spent almost 2 hours on hold with Viper support only to find out that they were inundated with calls from others having the same issues after to Windows update.

They re-sent my software and explained what happened with this:"We have researched this issue internally and have found this to NOT be a VIPER related issue. We contacted Microsoft directly and Microsoft has confirmed KB4074588 has known issues where some USB devices stop working. We recommend contacting Microsoft directly for any issues related to your USB Keyboard and Mouse no longer working. Their contact information can be found at ** or by calling 1-800-642-7676".

After trying to get answers and compensation over the phone, I had to drive to the Microsoft store and talk to a manager. He said they were aware of the issue that was happening "on older PC's". I showed him proof of my repair bills, and the receipts that showed my PC was only 9 months old. I am a senior living on Social Security with limited income and thought they might at least pay my out of pocket expenses. The manager came back with $100 in Microsoft gift certificates and said he would escalate my issue to corporate but could promise nothing. After getting home, I looked at what was available at the MS store. Nothing there was of interest to me. Follow-up calls just led to more frustration. I was given lip service and promises of return calls that never came. As big as this company is, you would think they could afford to at least cover the damages they caused.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 23, 2018

I kept getting message to download Windows 10 from Microsoft on my computer. When I downloaded updates, my computer went blank, I lost all my files and computer does not work. I called Microsoft, they called twice but could not fix the problem due to Windows 10 updates. They do not want to help. It will cost me $225 to get it fix at the local computer store or Best Buy. This company is fraud and I will never buy anything from Microsoft. They have monopoly on the computers. Government should do something about this. My file number Microsoft gave me is **. I have filed a complaint with the FCC regarding this issue.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 22, 2018

I recently swapped my father's hard drive. Moved over to a SSD. Creating a system image, and then trying to clone, failed so I just installed a fresh build of Windows thinking that since my father had already bought the full Windows 10 suite that it'd be no problem to get him set back up with all his apps and logins. Wrong. When I called into tech support, they wouldn't even allow me to talk to someone who could help me with my problem until I paid them $80! Which the rep at first told me (or at least I think that's what I heard and repeated back to him) was only $30, then he put the totals up on the screen, after I'd given him my card information, and lo and behold it was $80...

I hesitated, not wanting to do this, but when I said that I wanted to see if I could go at this from a different direction, he said that I'd already said yes, which I didn't, and the payment had already gone through. Dirty pool... Then I get over to the "tech" who isn't in fact able to help me, at all, in any way because the receipt that I have for purchase won't work. So I just paid $80 FOR ABSOLUTELY NOTHING!!! Microsoft literally just stole $80 from us... WTF???

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Rated with 1 star
Verified Reviewer
Original review: May 19, 2018

Windows 10 update on 5/18 rendered my Surface Pro 4 useless (no touchscreen/touchpad capability however keyboard still works). After hours on the phone with Microsoft tech they gave me an option of buying a replacement for 450 dollars for this problem that was "triggered" aka caused by their update. Before the update the computer was working with no issue at all. Why is it that I should have to purchase a replacement for them destroying my property? Never buying from Microsoft again.

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Rated with 1 star
Verified Reviewer
Original review: May 19, 2018

So once again I have problems with Windows 10 and their constant updates required to fix issues that should have never been released in the first place. Update 1803 when it installed on May 11, 2018 rendered my laptop inoperable and has to date required 60 hours of useless Indian support that has not resolved my issues. Done with Microsoft and its Windows products, poor customer service and unresponsive executives. Moving on to MAC. Microsoft and looking at you in my rear view mirror.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 15, 2018

Since Windows 365 was installed I have had nothing but problems with updates and Defender. If I am notified of an update, whether I leave it to update automatically or click update I am then told you couldn’t finish installing. I have had some prompts at shut down to reinstall which I have done but again am advised you couldn’t finish installing. With Defender, tonight I have had three messages to advise I am not secure, but no matter what I do I get a security acceptance am then advised I am not secure. I’ve tried Troubleshooter and everything else but nothing seems to work. As I am paying for 365 yearly. Now I expect some decent service.

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Website:
www.microsoft.com
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