Microsoft

I've had this laptop for years and I regret every moment of having it. Every time I reach out to some one in customer service they never care to help me with the problem or even try, they also refer me or transfer me to someone else or HP and in the end having to be transferred more than once is a issue. NO one at Microsoft takes ownership of the customers' issues, let alone foster an environment where it sounds like they care about our issues and really want to help. Today I ran into another software issue where the laptop out of nowhere for the first time decide it wants to restart and ask of a BitLocker Key which HP states always happens on its own with Microsoft computers. I despise calling into Microsoft. It's the worst company I ever dealt with. I'm in school and have had more issues with this computer than any other brand of maker. I will definitely be shopping for another computer this weekend.

The rep who sold me the Surface lied to me and the company refuses to honor the $100 post-sale credit they promised. Even though it was written and saved in the chat log. Two follow-up chat conversations and a very long phone call to sales support and each time was told "we can't do anything, but we've put a note in for the chat rep and they will contact you tomorrow to fix this". All **. No one ever follows up. Asking for a manager gets you hung up on. Which means another 30 minutes on hold or waiting for a chat rep to respond. I will never buy another Microsoft device again.

As a news source, really bad. Content stays on for days and becomes irrelevant - not helpful if news is what they want to provide. Also, have to sort through so many ads to get to actual information, again, if you are trying to be a news source, make me sort through the news to find the ads, not the other way around. Also, many of the stories are related to controversial issues and the most inflammatory take on them rather than just reporting the facts - amusing some people think MSN is liberal - most links are to Fox News. Not saying Fox is bad, I choose a variety of sources to get balanced coverage on issues, but liberal, MSN is not.

I wish I could rate lower than a 1/5. I ordered a Surface Pro 7+ bundle back in March 2022 with the type cover keyboard being shipped in mid-May 2022. While FedEx lost the type cover package, I have contacted Microsoft customer support five separate times to handle the issue. They kept blaming FedEx, however, they did not offer a solution to resolve my problem. I did everything that they told me including filing a claim with FedEx on June 2 which FedEx sent to Microsoft to approve and no response so the file was closed 3 weeks later. I had to reopen the file with FedEx and try calling back Microsoft to approve it. I have asked Microsoft several times if they could resend the type cover and they said that they could not each time. I asked to speak with a supervisor and they said someone would call me back within 10 minutes and then another 3 weeks went by with no phone call.

I received an email from the actual legit Microsoft support saying there was a sign-in activity from Ukraine, and it gave the IP address and other information. Sent from account-security-noreply at accountprotection.microsoft dot com. But when I manually checked my "recent activity" in my Microsoft account, no such sign in was listed, either successful or otherwise. I contacted support about it, and after over an hour of trying to convey the issue, they finally just stated "it's fine, don't worry about it. You are secure." At which point I asked them why this happens, to which they replied "it is the random emails. Don't worry about it."

I am a 74-year-old, long-term Hotmail subscriber. Before moving permanently to Guatemala on 4/22/2022, I sold my computer. I forgot my Hotmail password. All my sources of income, bank accounts, and tax records are available only by electronic communications in that Hotmail account. I spent countless hours filling out Microsoft online forms, only to be denied access to my Hotmail account every time. Much research revealed I cannot contact Microsoft by phone, chat, or text to explain my situation and prove my identity conclusively with voluminous evidence. In the decade or two that may remain to me, I could lose over a million dollars due to Microsoft's actions. Many people serve long prison terms for doing far less harm than that. If only Microsoft would communicate with me personally, this grand problem could be solved so easily.

Who's gonna cure malaria then? How does Windows get worse with each passing day? Why on God's green earth does the run taskbar in the lower left corner search the internet? Why is it set to be the priority? I want to find and use the functions which are built into my computer. We don't need to rebrand them as "apps"; they should only require the web if they require the web; "programs" was fine. "Apps" doesn't exactly sex it up, dial it down. I want to manage my drives and devices. I have a computer; I know where the internet is. If I want to shop, I will write "for sale" or something to that effect in the search bar on a search engine. Or click on the "shopping" tab.

I purchased credit for my 11 year old daughter on her Microsoft account. However we were unable to use the credit on her account. I contacted Microsoft and spent over 1 ½ hours on the chat… Eventually spoke to the manager…. but was informed that Microsoft will not refund the money. There is no honesty in this company… No caring for their customers… No sense of ‘doing the right thing’. Even the support person knew and agreed that what I was requesting was a very reasonable request for a refund under the circumstances. The money was sitting in my daughter’s Microsoft account… not being used. But they said that Microsoft policy was not to refund the money.

Tried to rent a movie on my Xbox and got an error message stating that the transaction didn't complete and to try again later, so I rented it from Amazon Prime. A bit later, I got an email from my bank stating that the Microsoft charge actually did process. I sent a refund request to Microsoft with a detailed message about what happened, but they refused, citing that their Terms of Service does not allow refunds for movie rentals. But if their system told me that there was an error and that I wasn't charged, but Microsoft actually takes the money and refuses to give it back, constitutes theft IMHO. I called my bank to dispute the charge and they didn't even need to investigate it. They gave me my money back immediately.

This is going to be a long post. I have a Microsoft Surface Book which cost about 3k when purchased. So as you can see it's not the cheapest you can get. It is an I7 and the best at the time. There was an update in April 2020 that ruined my experience with Microsoft. When that update occurred, I realized my network adapter was nowhere to be found. Now when that update happened it was 2 months after my warranty expired (of course) and when I called tech support I was told that. They did try to fix my computer using many techniques.