Microsoft

Extremely frustrated with this company. Windows 10 installed itself without my permission and fried my hard drive, erasing important information that I cannot get back. Paid $600 to a data recovery service that couldn't do anything to fix Microsoft's mess up. Got a new computer and tried to use microsoft word. It will not let me use an older version, and is trying to make my buy word back after I had it on my old computer that THEY fried. So many hoops to jump through that lead nowhere. Word is still locked and I refuse to pay just to use the basics. Very annoyed with your garbage.

Servers are down, website is down, can't even give them my phone number to text me when it's fixed! And to think the Coronavirus is causing productivity to go down. Well, it might as well have, because I can't even play my video games to pass the time if a pandemic DOES happen in my neighborhood. Get it together, Microsoft! #fixitnow I swear on my father's grave that if I ever had to give a second critical review on a company I've already criticized I would post some bad stories on Facebook or Twitter or any of those Socially awkward websites about them. (Not Reddit. Seriously, Reddit's toxic) But anyways, I'm betting that the American Government has caused a nationwide panic over a mere flu bug causing my issues to not get resolved. I just wanna put all of these bad blunders into a blender (Mimics Blender noise) and drink the bad smoothie. Because I don't know what else there is to say. That's my two cents. ** out.

I am a paying customer for OneDrive for storage purposes. When I called up the customer service for my Outlook account they refused to help connect the onedrive to a new Outlook account. Why should this be so difficult? Especially since the email account is of no good. It only gets bombarded with spam emails.

On March 6, 2020 I had an appointment with the Microsoft store in Lenox mall to resolve the issue of my computer, laptop, being compromised by a "upgrade" placed on it by Microsoft on March 4, 2020. I entered into a non business party environment with a noise so loud I could not communicate with the employees.. I was received in a very hostile racist manner by all the ** employees. The manager Rashon **, told me to produce proof of purchase before anything would be done.

I had Windows 7 and MS Word 2000 and was very happy with both, except for the occasional untested updates that created problems. I understand that Microsoft creates new products to generate new revenue. However, since Windows 10 forced me to get a new PC and a newer version of Word, I have had nothing but problems. Not wanting to make annual payments to Microsoft for the new Word program, I bought Word 2013. Bad mistake. It doesn't resemble the old Word program at all, and it changes the formatting of my documents whenever it wants. It is a pain in the ***. Some of my important emails disappeared since installing Windows 10, which I understand is a recurring problem. That is unacceptable!

I bought a laptop in November 2019. I had used it only once a week to download music to the laptop. Last night I turned on the laptop and the automatic updates started. I waited for those to load. Then it said updates complete, then it said updates not complete, then the laptop shut off and when I tried to turn it back on it would not do a thing, just a black screen. I tried several times to get it to turn back on and would not do so. I left it off overnight and same thing in the morning. Would not do a thing when I tried the power button.

Keep in mind that I am a dedicated Microsoft and Windows user. My 10 year old laptop crashed, so I bought a new one. In setting it up, I discovered all the information I needed to log in to Windows and to access my wifi was on my old computer. It isn't like I log in to Microsoft all the time, so I don't remember the password. I finally did find the wifi password elsewhere, so at least that worked.

Bought Microsoft Windows 10 upgrade for $99. Didn't function. Got a call from Microsoft support, offering a diagnostic exam for my PC. 30 minutes later, the Indian gentleman said that half my files were corrupt, that's why I could not open any programs. I told him that before the upgrade my PC was fully functional, and I only upgraded because Microsoft suspended support of Win 7. A few more minutes of broken English **, he said, "We can fix the problem for $199.00 for one year, $299.00 for two years, or a discount price of $349.00 for three years." So in my view, Microsoft corrupted my PC for $99.00, then tried to extort bogus repair fees for 1-3 years, I removed the hard drive for proof of the crime, and bought a new hard drive, and will buy a copy of Win 10 from a dealer off Amazon. WANT MY MONEY BACK!!!!

Never Buy Direct From Microsoft. The absolute worse customer service experience ever. After you spend an hour trying to get to a real person and answering a bunch of irrelevant questions, you will get to somebody in some country who knows absolutely nothing about what you are asking, who will then push off on someone else so you can repeat everything, and then they will not know anything will then push you off to someone else who won't actually be there because they are closed as it is the middle of the night wherever they sent you.

I called for assistance re my purchase of Office for my MacBook Pro. The representative was courteous, but I spent most of the 45-minute conversation asking her to repeat herself. She was obviously from India and had functional English skills, but it was SO laborious to understand her. In addition, background noise from other conversations in the phone center often drowned out her voice—at times like talking on the phone in a bar! I was so frustrated I ended up canceling my order. Is it too much to ask for customers reps who are fluent and who can articulate English clearly? Microsoft needs to do better, especially given the enormous profit margin and excessive tax breaks.