Microsoft

I enjoy reading some of the articles under "Sponsored Sites". However I am bombarded with a ton of ads, which is annoying the heck out of me. Each "sponsored page" gives a one or two bi-lines and multitude of ads, before having to click "next" for the remainder of the "story", which goes on for 30-40 minutes. This then turns into 30+ minutes of the nonsense... just to read a story-line. I also want to say that recently (the last few days) I've seen less ads showing up on the articles that I had read.

My computer crashed, I purchased Home & Office 2016 and installed and activated the product. A month ago, my computer had another issue and so the company I use to repair my computer said I need to re-install. I did not have time and I took it to them. At that time I created an Outlook account, like everyone else. Per the Repair person's urging I wrote my Password down on a card and kept it a secret when I purchased the product. I lost the card.

I was trying to solve a simple technical issue in Outlook. I contact support via Live Chat and they said they could not resolve the issue because I'm a Business customer. They gave me a phone number to call, then after answering a dozen questions, they told me they were unable to support me since I purchased the product from a vendor. It's the same Outlook, and they could have provided support - they just refuse to use their resources to do so. In conclusion, Microsoft has become too large to support its customers, and they have lost touch with who they're serving. They don't care about you, and will refuse to support you.

My computer automatically updated to Windows 10. That was fine, I told myself. Then... then I realize that all my basic apps are missing. I got to play a DVD and I no longer have a DVD Player app. So I go to the App Store like it suggests and... it asks me to buy it. A DVD APP TO PLAY A MOVIE I ALREADY BOUGHT ON MY COMPUTER WHICH I BOUGHT. I bought a whole computer. That includes the ability to play DVDs. So now I have to pay 15 dollars to play them?! That is beyond ridiculous. I will never buy another Windows computer again!!!

I purchased an HP laptop and either never received the keycode by email for Office or didn't see it. I paid for the program when I purchased the laptop ($150). I called to ask for the keycode and after multiple calls, and showing proof of the purchase, they said they could do nothing or me. Although I bought the lifetime license, where I never have to renew, they said I would have to buy the program again to get another keycode for $150. This is like buying a car and losing a key and the dealership says 'Sorry, you'll have to buy a new car!' I also didn't know that if you don't use the keycode for 6 months after purchase, it becomes null and void and won't work - even though you bought it and it's yours.

I watch Netflix, Hulu, and NFL Gamepass all the time AND AFTER A RECENT MICROSOFT UPGRADE USING THE EDGE BROWSER, I NOW HAVE TO LOG IN COMPLETELY EVERY TIME where I only had to type in my password before. To me, this is stupid and annoying. I switched to the Firefox browser and now every website that I have logged into before comes up with username and password already typed in and all I have to do is click log in. The past six days I have emailed Microsoft two times about this and still no response. Online is hundreds of customer complaints about their stupidity, greed and horrible customer service. What used to be a fairly good corporation is going to hell and getting worse every day. I wonder if Bill Gates really knows all this or if he really cares.

I have been using Windows all my life and a product that Microsoft made. Why should I pay for technical support with Microsoft when all of these other companies offer free technical support. Like Microsoft is the worst company I have ever talked to in case of deal with customer server. They expect a person to pay for troubleshooting a problem dealing with Microsoft Windows a product from them. It's BULL!

I was on the phone with Microsoft's support line for about an hour and a half. After step by step they took me through to verify that I had purchased Windows 7 and upgraded to Windows 10 Home (he kept saying Windows 10 Pro) I had to dig out my old computer case and find the Windows 7 Home Premium product key that I had, and after waiting on hold for a very long time, I was told that I was going to get a new key to activate Windows 10 on my computer that I had to reinstall Windows 10 to.

I'm not sure the actual phone reps that you talk to after pushing your way through the robotic jungle to an actual rep know that they're lying, but they are. I called on Tuesday to confirm my 2.5-year-old Surface Pro 4 was as trashed as I thought it was. Flickering, shadowed screen. I'd already uninstalled the graphics drivers myself per online troubleshooting guides so I wasn't optimistic The patient tech (Mary) talked me through resetting the drivers and after about 2 hours of not getting any results, she says "This is a known issue with your system. We will send you a replacement at no charge." "Great," I said knowing already that meant that it would be no party on my end, reinstalling everything.

I called in for a simple request of getting Microsoft Edge to open and you all turned it into a major overhaul of my computer when you reinstalled Window 10, which corrupted my profile - so you thought you could just create another profile and everything would be ok. Well, it isn't OK **. I have lost 5 days of time and the lost over $2000 in productivity trying to get everything back to the way it was, and would have been lost if it weren’t for my IT Technician (and I had to pay him out of my pocket - I should charge you for his services!!!). I don’t trust you anymore and will probably never call you again or recommend you to anyone. Go ahead and send me a satisfaction survey. Pissed Off.

So I get a brand new laptop, and I immediately try to download Chrome. Not only is there a smarmy message about how Microsoft edge is better (it isn't and never will be) and I should use it instead, I also get a prompt saying "S-mode is enabled" meaning I can't download ANYTHING Microsoft doesn't make itself. No game clients, and certainly not Chrome. It came off as really desperate to be better than Google. Everything about Microsoft is second rate in every regard, including their endless need to shove Bing down everyone's throats. In the words of a wise woman, "Stop making Bing trying to happen, it's never gonna happen." If I didn't want such a cheap laptop I wouldn't have stooped so low as to buy a product from Microsoft's desperate plea for attention, so please, try not to strong arm people into liking and using your products. It only makes me hate the company even more.

I ordered an Xbox One X, the item was being returned by UPS due to a "hazardous material irregularity." The item never made it to it destination. I contacted Microsoft and was told that only once they get the item back will refund my money and then I had to do a whole new order to get a new Xbox One X. I did not have any options but to get my money back and then I had to do another order.

This company has no customer service at all, I placed an order and they charged me for it, then sent me one of the two products. Checking over my bank account they charged me for the more expensive one and sent me the lesser one. They then continued to keep on charging my bank account 12 times for the lesser item. My bank is currently unable to unfreeze the finances due to all 12 being in process for 3 days now, I have called and spoken to several supervisors, no one is able to help, all I've gotten is "that it has been escalated". They do not have a phone number or email address for this said department, I was also told "I just need to be patient and someone will get back to me with in 24-48 hours." Nothing about it being or how they plan on getting this resolved.

I have been a paid member for two years now, and have been disappointed every time I call them for support. First, the computer bot tries to dissuade you from getting through to a live human being, even though this is supposed to be the paid support number. Second, the people are overseas so the quality of telephone connection is poor and on top of it there is a language barrier due to the heavy accent. Third, they seem to only know the most basic stuff, anything that is more than a third grader's education level they are simply lost.

For many years I use Microsoft and any of their products, but since new generation and the expansion of Microsoft all the things we know as assurance they all disappear. We can't contact directly the support, we are always talking with a bot, games we uninstall that it install by itself and the bad services is growing more and more faster. Who supervise Microsoft? How we pass them through? How can we continue evolving without everything collapse? I don't receive anything in exchange and I don't want any money, like otherwise, I don't want be charge or harmed.

I have had the same issue for over a year and cannot get technical support without paying for it. It all began when I did one of their critical updates or they did an auto update. When I open a new document and start typing and then When I go to save it, it often looks like it has saved but has locked up Word. I have to force quit. And when I go to reopen the document is it blank. Very upsetting and frustrating. I think it is appalling that Microsoft demands I pay for their defective product that I did not create nor cause the issue with.

I have since learned I am not the only one this happened to. Microsoft started doing updates without the warnings and if you turned your computer off whilst it was updating it caused it to crash. This cost me to have fixed + lost me 5 days of working. Having got my computer back Word & Excel asked me to sign in or I would lose them, tried this but as it had originally been set up by the store and although I thought I had the password. nothing worked. I couldn't reset password as I don't have a mobile and 3 days on they still haven't responded to the questions I had to answer to access to reset. Not impressed Microsoft.

When someone hacked my email account for Hotmail/Outlook, Microsoft wanted verification that they made impossible to give. They wanted me to fill in my email address where the letters were missing, HOWEVER, there was NO possible way to do that! Nothing to click on, no cursor, no button, nothing! Not only that, but the email address I gave them for in case my first one was compromised ALSO wouldn't let me in because Microsoft controlled that one too!

I bought a Surface Pro 4 for my daughter's birthday. We were trying to use the computer and set it up but once we did the touchscreen nor the pen worked. We went to the store and they did updates and all and we spent like 2 hours at the store and they said it was all fixed, but when we got home and checked if the touchscreen worked it didn't, neither did the pen! Then we go back to the store 1 year later and they did updates again and the guy he left and said he was going to come back. We ask the guy to come back with our computer and he said there was a hardware problem. We ask, "What can we do?" and he says that they can try and fix it or we would have to pay $440 to repair it! This product sucks. Do NOT buy it.

Worst program I have ever used to the point where I may be switching my business exclusively to Gmail. How the government permits such a crap email program to exist is frightening. You add email addresses to the program and they disappear. 2007, 2011 were great. This Office 365 is a piece of **.

I would give minus stars if I could. This company decided to lock two of my email accounts due to "security reasons" because I switched to a different location. In order to recover the accounts they send a code to another account you have linked to that email. Just so happens both of the locked accounts were linked to each other so I had no access to the code.

I got a Surface Pro 4 for Christmas, and I absolutely loved it, very slick machine, perfect size, lightweight, fast. Use it primarily for school, but used it for recreation as well. Two days after the Fourth of July I went to use it for school work, only for the tablet to not turn on. It was charging properly, and just two days prior was running perfectly. A quick google search and I found out this was a very common problem with the Surface Pro. I tried all the troubleshooting such as holding the power button and doing a hard reset, to no avail.

I purchased about a product valued about 3000$ from Microsoft store online. Once they shipped the product, they did NOT ask FedEx to ask for customer signature. FedEx guy also left the package on the porch. It caused me a lot of trouble [needed to cancel my doctor appointment and took a taxi - which all cost me over 100$] to get home and get the package. It ruined my unboxing experience and got me lots of stressed. ALTHOUGH I love the product itself, but I do not why Microsoft is so very irresponsible in providing a good customer care. I called their customer service couple of times to give them a feedback to fix this flaw in their delivery system, but they were so rude - not even accepting that this is their fault. VERY disappointment with their customer service.

My entire family is increasingly concerned with Microsoft's treacherous behavior and after ~25 years of use of their products we decided that the PC with Windows 10 we purchased in 2016 was our last purchase of their products. What is happening? We realized that the company ever increasing greed made their products, especially Windows 10 extremely user-unfriendly. Skype that once was a beautiful and useful program became basically useless after acquisition by Microsoft.

As a 71 year old woman with poor hearing, marginal eyesight and who types with one arthritic finger, I use my computer for a lot of life's needs. My computer reads back to me and I can enlarge most things on the screen, however, Microsoft seems incapable of these accommodations. Of course they are holding me up to "renew a subscription" to be able to use MS Word and other apps that I formerly had been able to purchase outright. Furthermore, as a former college professor, recently retired, I had staff available to sort out downloading and other issues.

I received my credit card bill and noticed charges for Microsoft Xbox, which I do not use. There were hundreds of dollars in charges. I called Microsoft. Apparently they outsource to the Philippines. I was on the phone for an hour and a half. I verified my name, address, phone number and credit card number but because I couldn't provide the email address of the person who stole my information both the agent and the supervisor I spoke with, refused to help me. The agent told me "I'm on your side. We will refund the charges."

Windows 10 Spring Update Build 1803 has done irreversible damage to my desktop computer. This is a commercial computer with Windows 10 Enterprise, both the software and the computer itself cost over $5,000.00 to build and deploy. So far this update has cost over $50,000.00 in downtime and repairs, and it still is not repaired. I had done a fresh install of the operating system this morning June 30, 2018, during reboot the computer would not boot to Windows, instead it has booted to Diagnostic Mode and will not go to me login screen. I did a fresh install last night June 29, 2018, and the same results. That install was less than five days old and crashed on a netio.sys faulty driver that destroyed my disk, making it completely unusable.

I bought a brand new Surface Book 1 in 2016 Boxing Day and received it on 2017. When you pay 2400 AUD for a product you want to make sure the product works well and long. Microsoft offered only a one year guaranty. Well I thought they are so confident about their product that they don't see a reason to offer a longer guarantee. All of the sudden my Surface Book had a hardware problem only after 18 months! I should add that I keep my stuff very carefully, my previous laptop, which I bought much cheaper, worked for 7 years and I sold it after buying this one. So, the first feeling I had was that my trust has been betrayed by Microsoft.

After updating I had to reboot my computer. I have downloads from my university but they are not compatible with this new version. I talked to Alex most likely from India, and he accused me of looking for a free service "there is no such thing as a free lunch" he stated. Windows 10 upgrade forced me to reboot my computer which was stuck for days in an infinite loop of previous Windows version update. I explained to him that it is not free, it is included with the tuition. I wish there was something else than Windows, and Microsoft as common tools. Such a bad experience!

An automatic Windows 10 update (I hate Windows 10) caused my keyboard and mouse to become nonfunctional. (Screen stuck on "Choose your keyboard layout screen".) Day after day I've spend hours on the phone. Each day, a different person tells me a different thing. First, I was sent a media creation tool, which was supposed to fix it. When I called back to complete the process, I was told this would not work and they need to send out a technician. I was told to go get a cash card to pay the technician they will send out. Waiting around for the technician, I called to follow up. Was told they never send out technicians and there's nothing in the notes about this. I'm supposed to take my PC to a Microsoft store for fixing. There are none in my town. Ridiculous! I hate Microsoft. Hate Windows 10.