Microsoft

Windows Security works just fine for me. I've seen no need to use a different product. All the research that I've done over the years validates my decision. At one time or another in the past, I have used a variety of other applications. They all did the job reasonably well.

Does the job of protecting my laptop against viruses. Windows Defender has a good set of options for security, from antivirus scans and ransomware all the way down to parental controls. The only caveat is that Windows Defender is highly cloud dependent for malware detection and probably isn’t up to the job if your PC spends a good amount of time disconnected from the internet.

It's a good antivirus that will not bog down your computer. If you suspect an infection by really bad or nasty virus then I would just run a Trend Micro Scan and Bit Defender Scan. Though those other products may be a little better they tax your system's resources that I deem unacceptable for daily use.

I used many different anti-virus programs over the years. Some were free. Some were not. Some were very complicated and others simpler. Some slowed down the computer(s) I was using. Now I use a VPN and I keep my Windows updated. I schedule scans regularly. I avoid many websites. I shop online carefully. I used heavily encrypted passwords for everything. I scan for malware weekly at least. Windows Defender has been very good so far.

After a Windows 10 update today, my search feature stopped working. When Microsoft virtual support failed to resolve my issue, I opted for a return call from a technician. I missed the first return call, but support called again. Bhanu ** was extremely patient and helpful. I gave him access to my screen and he solved the problem in approximately 30 minutes. A few years ago, I didn't get this kind of support, so I was EXTREMELY happy to see how efficient customer support is now, or at least with this employee.

The worst unprofessional experience anyone can ever have! They would always transfer you, and telling you to hold, ask for your call back number, and then hang you up callously. Other times, they'll tell you that you called the wrong extension, and would transfer you again, and again, again, till they'll hang you up, or worst transfer to an extension nobody would ever answer.

I purchased my laptop and was very happy with it, everything worked great and I had absolutely no issues until I upgraded to Windows 10. I live in a rural area and I have to use a hotspot for my internet. I also do not have unlimited data and the data I have is shared between two phones and my hotspot. Unlimited data does not work where I live because once you reach 22gb they slow down your internet and being so rural that means basically my computer does nothing but spin and I can't load pages so I have to keep the package I have in order to have a strong enough signal to make my computer load the pages.

I bought a Surface Pro, Keyboard, and Stylus on April 16th. Spent $1500 at the Microsoft store and received my Keyboard and Stylus within 2 business days like they advertise. However, tomorrow is May and I still have not received my device. I've called everyday for the last 8 days in a row to resolve this issue. They will not let me cancel my order nor will they ship my device. It's been escalated to the Billing Dept for 8 days and they keep saying to please wait another 24 hours....day after day after day. They ensured me 4 times now the issue has been resolved and the device is in the mail but cannot provide tracking or a reference number. I had no other choice but to file a police report for fraud so my bank could release the hold from Microsoft to get my money back. Still waiting to receive my money back. Returned the Keyboard and Stylus since they was useless without the device itself.

Obviously Bill Gates is spending all his time, effort and money on his worldwide vaccine program because he isn't paying any attention or spending any of his billions on fixing any of Microsoft's support issues. Can't believe how hard it is to get any support when what you purchased doesn't work and you need tech support. Chat function doesn't work and is just frozen. Sitting on hold forever, if you're lucky enough to actually find a number to call. Tells you as a business customer were to sign into your account online and then click on a popup for help to have someone call you back and there is no popup window.

What’s the point of have a tech service that doesn’t actually repair anything on your computer. The worst part is they want you to pay them when you already paid that for the dumb product. It’s insulting. There is no way that they think it’s a great idea to have something that doesn’t work because it’s broken and instead of just keep putting it out actually making something that works.