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My trust in Microsoft has completely diminished since the Creator's Update. I have had one computer crash, when using Microsoft's recovery tool the computer is now in a loop of constant recovery. My 9-year-old's, 3 year old Lenovo computer will not play his paid for Steam games when the Creator update is in place. Steam was no help and Microsoft? I set up a call with Microsoft and was grateful to give my telephone number in case we were disconnected. While talking to the Tech, (who had no more information other than what I saw online), asked me to hold to see if he could find out anything more, I was then disconnected.
I never received a callback and I could not get through on the number I was called from. Now a 4-year-old gamer computer's hard drive is going, the code came up right after a Cumulative Update KB4074588 was installed. Coincidence? Maybe, but I am unable to give Microsoft the benefit of the doubt especially with all the warning and error codes that appeared when the Creator’s update was forced on my computer. The new codes are endless. I have another choice I know, Apple. I like Apple computers, but I cannot install previously bought and much used software on the Mac. So, it leaves me stuck with Microsoft.
I did NOT choose Windows or Microsoft products! My laptop came with Windows already installed. Failed update after failed update, I set my laptop to NOT receive any more automatic updates from Windows. It did the update twice anyway, at first a restore solved the glitch. A THIRD update installed without my permission, and I had to do a refresh. I lost all Windows apps. Microsoft would not refund the money I spent on a two year Word subscription to re-purchase the apps. They also had the audacity to say it was 'my choice' by subscribing to their product, regardless of performance outcome.
Microsoft Corporation is a bunch of thieves!!! I was told my card number was no longer in their system but I've been charged almost 300 and lied to again and again about my refund! I will never buy anything associated with this company.
I don't even want to give one star to Microsoft. I was trying to get help with downloading a program that I purchased online, because I have been a Microsoft user for many, many years. Instead I got this yayhoo named Naveen, that I stupidly gave control of my computer, tell me that I had 195 problems wrong with my laptop and that it would cost me 249.99 dollars to fix it. I am sooo sick and tired of dishonest people that should be helping with the software that I just purchased, instead of trying to sell me more expensive software. And I am sick of the companies outsourcing to people who have thick accents, that live in a foreign country!
Microsoft is not the only company that I have had this problem with, BUT I am very shocked that I would be experiencing this with them. What the ** is wrong with these business, these idiots that they have working with them. I am tired of greed, I am tired of dishonest people. I will be looking into other computer software, because I do not want to deal with the dishonest idiots at Microsoft any longer.
Let me just start by saying I have loved, and only used Microsoft products for years. I have not really had any major issues. However, after the past two days trying to resolve the same issue that has plagued my last 48 hours. I will never purchase Microsoft again. Apparently, when Windows 10 decides to update, you have no choice in the matter and if Windows somehow makes your touchpad on your laptop completely stop working, this type of problem is not something Microsoft technicians can easily fix. So, I have lost 2 days of work dedicating my time to hanging on the phone with these techs for HOURS.
Yesterday after the first two techs and my whole day wasted, the problem was finally fixed and my mouse/touchpad was finally working again. Mind you, this was from 8 am to 4:30 PM yesterday. I use this laptop (just over 1 year new Asus) for work purposes. I have never had an issue until this update and the techs are chasing their tails! I honestly feel bad for them getting the brunt of my frustration, because 2 of the 3 were actually pretty nice but something has to give. The second guy even told me he thought it was an ASUS problem because I was "missing drivers." I called Asus and they checked I am not missing drivers. This is ridiculous and now I am behind with work because of a mouse/touchpad driver update, that Microsoft initiated!
Here it is the following day, the mouse/touchpad worked for the first 2 hours of the day. I left to tend to something else, came back and the stupid thing isn't working AGAIN. So what do I do? I call Microsoft customer service again. For HOURS this third tech tries all kinds of stuff and still can't fix it, gets off the phone with me and tells me to call back if the issue isn't resolved after the computer restarts. Like I really want to call YOU back, wait in line for someone to answer and have to explain things over again.
By pure chance I guess, I get the same guy when I called back the second time, he then tells me he is "escalating" the case to technicians with more knowledge on the issue, but they won't be able to fix anything until tomorrow or Monday. So Microsoft means to tell me they have already robbed me of 2 whole days and now making me wait until tomorrow or 3 days additional to fix a problem they created! I am to say the least very disappointed in this company and will tell everyone I know of the issues they have created and then failed to fix on my new computer.
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Microsoft, what is going on??
Microsoft has perhaps the worst customer service. My laptop gave me a black screen with a logonUi.exe message after I accepted the push update from Microsoft, and since then I have not been able to Login to my laptop. It's been over a week and I spent hours talking and chatting with their tech support and I get hung up on or disconnected. I was finally able to get the IOS downloaded using a USB, since my laptop came with everything preinstalled, and all I needed was a new product key so I can finish the reinstall, and they tell me that they need to escalate my call to a tier 2 tech support and they will have to call me back. SERIOUSLY, this is ridiculous. I will never buy a Windows computer again, and never buy ** from QVC... Worst mistake ever. It is sad that large corporations like this offer that kind of service.
Microsoft updated my PC. Twice this rendered me unable to access the internet. The first time after 3 days, the support chat line fixed the issue. Two weeks later it happened again. This time no chat was available. I had to talk to a tech. This is torture because I had to wait 20 hours to contact the person, then she ignored what I told her about the fix that worked then after about 90 min. she hung up didn't call back, and I had to start over again. After being on hold for 3 hours I am quitting. MS is the worst at taking care of its customers. They broke my PC and wouldn't help me fix it. IF I COULD RATE THEM A NEGATIVE NUMBER IT WOULD -10.
We are being tortured from Microsoft TS even Management. We spent close to 30 hours being tortured only to get to senior level management who has tortured us worse. What is wrong with these animals. Bought a brand new computer and Office 2016. Their support is so awful, my wife who's undergoing cancer treatment and I have decided to donate our brand new computer to a house of worship and buy and a Mac. They think they're God's gift to the world and you refuse to be available when they decide to call - you're screwed. It's their way of you get nothing. Please help me call them out of this garbage. I have spent over 50 man hours in total and when I click on my contacts in Outlook all I see are emails. I have explained this to them numerous times and they just don't give a crap.
I have filed complaints with the consumer frauds division of NYS which they are. Filed complaints with the Better Business Bureau and have reached out to our attorney and the Channel 4 troubleshooter in NYC. These animals who don't give a crap about the consumer MUST BE CALLED OUT ON THEIR OBNOXIOUS BEHAVIOR. THEIR LEVEL OF UNPROFESSIONALISM IS OFF THE CHARTS. I can only hope that the hell they put my family through finds theirs and they lose their job because they deserve it for the hell they've put us through.
20th of Feb. I called Microsoft to ask for help in installing SP1 for windows as I kept getting blue screened. Waiting an hour and a half, the first rep Meghana didn't even know what SP1 was. I thought "O this is going to be fun". So I told her what it was doing and even showed her a picture of the blue screen. She redownloads the SP1, disables my Norton and tells me to unhook my second LCD. Then installs it anyway. Sure enough Blue screened. Doesn't fix anything she did but instead tells me she made a note and, "A tech will give you a call on the 26th of Feb. between 11 am to 1 pm to help you" and hangs up. I called back and waited an hour to talked to a Jose, I told it what had happened and he told me "No, someone will call you tomorrow between 11 am to 1 pm." Next day, 1 pm came and went, no phone call.
I called back and waited 1hr and 14 mins only to talk to the first one who screwed my computer up, Meghana. I had to ask her 6 times to speak with a supervisor before she put one on. I spoke to a Ash. He tells me "I don't know who you talked to but they will give you a call on the 26th not today." So not only did I have my computer ripped apart from some woman who didn't know what she was doing, being lied to, and now having to wait a week before anything is done?
I can understand Microsoft forcing advertising when a game is provided for "Free". I'm much less understanding when in addition to onscreen advertising they have begun forcing full screen advertising while in the middle of play. My wife and I watch internet television and all of the sudden we have a blaring commercial over the top of it. I'm also a bit frustrated that the game didn't do this from the beginning. I guess Microsoft found a way to get another 10 cents from their "free" game.
Windows 10 Updates - In the last 2 years I have lost 2 computers to Windows updates. As all of the other stories, I have to buy a new computer and have to buy another $200 Office plus I have lost everything that was not backed up since the last back up. Upon asking Microsoft why they continue to ruin my computers with updates, I was advised that they will stop updating my computer (aka corrupting my computer with forced updates making it totally unusable) if I pay them $99. Now of course this is only a one year fix and based on my previous experience with overriding my ability to deter updates, I don't believe it will resolve the problem. Is this legal to knowingly corrupt thousands of computers and charge a fee to NOT damage them.
Microsoft recently did a Windows 10. It caused my husbands and my computer to got into a start loop for which we were unable to get out of. Microsoft was totally unhelpful and worse unconcerned with the trouble they caused. I finally wiped my computer and started all over. When I went to download Office (I paid for a monthly subscription) Microsoft couldn't find my subscription and were unable to give me a key, but no hesitation in taking my $6.99 a month. After spending an entire day, I cancelled the old subscription and opened a new account under a different email. I was still unable to download the program.
After hours of hassle trying to get the right support I finally got a tech to remote access and get the program to download. Then, I was unable to upload to the cloud. I contacted Support again, due to the wait I picked to option to have them call me back. I never received a call - waited all day. The next day I used the "chat" support. After 1.5 hrs I was told they couldn't help me and to email OneDrive. They didn't give me the link so I had to find the email on my own. I retold the situation in an email. I received an email back with advice to go to the forums or and a list of install etc.; all of which did not even address my problem. I emailed them my disgust with the whole situation.
Microsoft owns you and your computer. If you want to stop them from deceiving you into having your computer upgraded to Windows 10 and doing updates without your permission, which destroy your computer, file a complaint with the FTC, phone number 877 382-4357. I filed a complaint with them and I was told they need more complaints from people before anything can be done. I'm surprised no one has ever contacted the FTC before to complain about the lack of transparency and inability to contact Microsoft executives to tell them about the horrendous service provided by their company. It also might be a good idea to contact Microsoft's Investor Relations Department to complain about their service and let their investors know how badly they treat their customers.
Apple's investors are getting after Apple regarding the smartphone addiction among children and how it is harming the youngsters. They want Apple to offer more choices and tools to help children fight addiction to its devices. Microsoft should offer its customers more choices and provide better customer service instead of forcing their updates on them.
The problem started when Microsoft Office updated to version 16.9. This new version created a compatibility issue with EndNote. I contact EndNote and here is the response "The only solution for EndNote X7 is to downgrade Office to version 15.x. or upgrade to EndNote X8. The X8.2 update will solve the incompatibility issues." So I tried the downgrade option and it did not work. In the process of reinstallation, I noticed many of my DOCX files were damaged and MS office stopped function properly. I contacted Microsoft for help starting on Tuesday (Jan.23, 2018). I made many phone calls and online chat on Tuesday, Wednesday, Thursday, Friday, no one helped me because I have a volume license and did not know the license key or customer ID. The MS Office was provided by the University of Toronto and I did not know the customer ID. Very frustrated.
In order to get help more timely, I bought Office (Home&Student 2016) from Apple store for more than $190 on Sunday. After installing the new Office, it still did not work. I contacted Microsoft for tech support on Monday (January 29). The first tech support started at 8:30 AM and the last one stopped at 3:45 PM. I worked with technicians for more than 6 hours by phone and online chat. The 5 different technicians who helped me, one is an intern, two of them do not know how to operate on Mac and all of them are level I technician. The 5th technician said he had to escalate my case and report the problem to a level II technician. But no one is available to help today and I have to wait until Wednesday. I told him Wednesday was not acceptable and I need help today.
I asked him how can I get help sooner. The answer is "what you have is Office for Home, not Office 365. If you pay more money and we can find you someone to help you today". This drove me mad and I ended the phone call. My overall experience has been so bad. I could not work for a whole week and now I have to wait three more days to get a level II technician to help me. I have the feeling that Microsoft only care about MONEY, not their customers.
Honesty is the soul of business. I am very disappointed that Microsoft has such irresponsible tech supporter. On 12/24/2017, I purchased the Microsoft Office 2016. On 1/21/2017, I called MS Tech (1800-642-7676)) for Excel ruler unable change from cm to inches and Outlook has two set of contact lists. MS tech, Jad, remote to my laptop and took 30+ min to scan (SUPER AntiSpyWare) my PC. Then MS Tech Jad and Supervisor, Varun insisted, I need to purchase $199 tech support package then they can fix the problems. My 2016 MS office application is less than one month old. The MS Tech is dishonesty, pushy and very slick. I asked where are they located. Varun told me he is in New York then he said he is in India.
Three days I have been trying to get support: They are expert in getting rid of the customers. No leadership or managers. Last time waited for 45 minutes and the guy started speaking to me. After two minutes he put announcement that they are closed and goodbye. They refuse to give you case number. I have an Apple Laptop, telephone. Never I had unsatisfactory experience! I decided to give my PC to the Goodwill. Think twice before buying Microsoft!!!
I received an update this morning at 11:30 (unwillingly), and it crashed my computer. I've called several times with a minimum of 45 minutes at a time being on hold. Every time I have gotten somebody in India who cannot speak English and cannot help! They bumble around with trying to communicate and then put you on hold or transfer. It's unbelievable at the customer service and language barrier. Been on hold literally all day. Still on hold and about to say to hell with them. Sad part is, they don't care! These goat and camel riding ** just move on to the next call to hang up or transfer on. Microsoft should be ashamed!!!! They are horrible and I will be escalating this to the upper management and continue to make it my life's mission to run them down... not that it will do any good. I can't think of the words horrible enough to say for this piece of ** company. If I could rate it less than 1 star I would. TO HELL WITH MICROSOFT!!!!
Customers should be able to decide if they want an upgrade, not be forced by a dictatorial software company to upgrade beyond the capability of their hardware. This is what has happened, been running Windows 10 since it was released and with the latest upgrade it is no longer working correctly. I was told by a MS tech that I had 2 choices. Go back 5 years in time to Window 7 or buy new hardware. I am a 70 year old retired person, that enjoys technology and have been a MS user of Window 10 and Office365, but am getting very tired of MS dictatorial attitude concerning their customers.
I received a message of my new HP Pavilion laptop that Windows 10 needed to be upgraded and the upgrade started without my consent. So far this week I have spent 7 hours with tech support in which I was required to subscribe for $200 tech support package. They worked on it and had me disconnect my phone and remotely worked on the computer to 1:00 am. The tech called me at 1:00 and woke me up. Another 7 hours of remote tech support on Tuesday and again a 1:00 am wake up call to discuss. Wednesday another 6 hours and unable to upgrade. Today, Thursday, the tech started again to remote in at 7:00 am and work on the upgrade. What is happening. Why did Microsoft initiate an upgrade when apparently many customers are having the same problem. I want this finished. I never asked for the upgrade and now I have been unable to use my computer since last weekend and I'm out $200. Has anyone else had a similar experience??
The last forced update was the nail in their coffin. I hate Windows! Really... they are terrible. Not only do they force their updates upon us, they also think they have the right to put my files and pictures in "a map" and then place empty maps of their own in place of it. They forced their new browser Edge upon us, but in the process "accidentally" destroyed all of my Chrome settings. My bookmarks.html is now a bookmarks.tmp file, which mean it's destroyed and not to be used again. I had an amazing workflow going on on this computer, now I can start all over again, having to search for every single program and every single file, because they replaced everything. Stay the hell out of my computer! I and only I decide what goes on this thing. It's not of your damn business whether or not I use your updates... Leave me alone!
Purchased a Surface Pro 4 in 11/17. Tried to boot it up 1/18 and had a black screen. Called Microsoft technical support for assistance and was told an engineer would call the next day at 9 am, no call so called them again, was hung up on the first time. Called back and spoke with a person who had me do the same "fixes" we tried the night before. She told me I would have to get a "new" Surface Pro 4 and they would send it to me. I asked her if it would be a new unit or a refurbished one. She said it would be refurbished not new.
When contacting Microsoft with assistance for Word formatting they were not at all concerned with my problem but spent most of the time trying to find out what kind of help services my subscription to Word I was entitled to. I asked the person if I could share my screen as most problems simply require you to click a few things and they said I'd have to buy the next level up in order for them to do that. After 25 minutes I gave up. The person I talked to had no idea what I was talking about and was unwilling to share screen because I didn't have a higher premium service.
I had Office 365 Pro which you would think would get them to help you. Guess not! Terribly disappointed with their service. And honestly, updates should keep things the way they were. The tech expert clients can feel free to tinker around with new settings all they like but for the average user like me it's obnoxious and a serious waste of time. I signed up just to write this review- That's how crappy the service was!
I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered it. I’ve called four times now, each time being on hold for 30+ min to speak to someone who inevitability sends me to another Dept. They never have an answer as to if or when the order will ship. They always promise to call me back with an answer within 72 hours, that never happens. This has been a horrible buying experience.
Hello everyone! I am so extremely tired and upset with Microsoft Office right now. I purchased the Office Home & Student 2016 for PC in January of 2017, and everything was working fine until about 1 month ago, when for some apparent reason I could not open a new file in Excel or Word due to disc space (I have not checked PowerPoint), however I have plenty of disk space (818GB). I am able to open saved documents. By the way I have Windows 10. I spend over 3 hours with Microsoft support. 1.5 hours of which, the technician accessed my laptop via remote access. The Microsoft technician - first tried to "repair" the program, that did not help. Then we completely uninstalled the program and installed it back - still the issue remains.
At this point, the Microsft technician told me that my Microsoft Office is activated but for some reason not opening new files. She stated that she helped me with all that she could for free, and that if I required additional assistance to fix my issue I needed to upgrade to a paid service (very disappointing). Does anyone have any ideas, what else I can try? I will greatly appreciate the help, please tell me step by step what I should do. I think this is just a way to force clients to upgrade and get more money. I think this, because that is the first thing the technician greeted me with was upgrade options and closed the conversation with the same upgrade options. This is horrible.
Called Microsoft technical support. They transfer the call to level one support. She spent two hours but couldn't resolve my pc issue. She said she needed to escalate the issue to level two and gave me a case #. She told me level two tech will call me at 6 pm, which was 3 hours later. Waited by the phone from 5:30 pm and was carrying my phone around to make sure I dont miss their call. 6 pm came around and they didnt call even till 7 pm. So I called them at 7 PM. Tech support picked up and got me to level one, which took an hour. Level one told me they needed to get level two to help me. They transfer the call to level two but no one picked up even after 2 hours. I hung up and called them back. Took 1.5 hours to get to level two.
Person at level two told me that she is in the different dept so needed to get someone else to get involved in my case. She said in 30 minutes someone else will call me back. Without any surprise, no one called me. I called them again, which means I have to go thru to regular support, then wait for level one and level one would transfer the call to level 2. However once again they didnt pick up at level two. I gave up as I need to get some sleep as it is close to 1 am now. Will have to try early this morning when the call vol is less. Support at level one told me it is slow early in the morning. I am confused as to who is the customer and who is the support staff of a manufacturing co (or software company). This is the worst customer service I ever experience in my entire 30 years of working life.
I am a graphic designer and own several MAC computers that range from 2008-2018. I have had some computer challenges that required me to erase my hard drive and reinstall all of my software. Apparently the older version I paid for back in 2011 is no longer a valid copy. Regardless of how old my software and computers are I should be able to have a valid, working copy of the software I have already purchased. I understand if no support is offered on the software, however to invalidate my copy is not right. I am not trying to put the software on several computers, only my very old iMAC that it's compatible with. All I am asking for is to have my 2011 version of MS Office working on my oldest computer as it was hours prior.
It was a minor technical issue happened on my aunt's Windows 10 system, her system can't show her account after I used my Office OneNote one time on her computer. I tried to fix it but I failed, so I decided to call Microsoft for the first time in my life. I first tried to call the customer service in China (cause she purchased the computer in China). The lady told me this kind of issue is in charge of paid service, so I had to pay RMB (Chinese dollar) 125 to get someone on the phone to teach me how to fix it. I said okay because I caused the problem for my aunt. Then she asked me to verify the authorization of the Windows system to get the paid service for me.
The verification is simple (or simply silly): sent her a picture of Windows sign on the keyboard of the computer to the email. The funny thing is my aunt uses the computer for years. Of course, the Windows sticker is not there anymore. I asked her if there is another way to verify the authorization. She told me no and suggested me to purchase the product on the Microsoft web and then call to get the paid IT support, which literally means I need to spend $200 to get a new Windows 10 system that I don't need in order to pay for someone fix my computer.
Sounds funny? It's for real. I have never expected it. As I studied in the information system in school, I assumed that Microsoft like any other business has a database of their product and each window system has a unique code somewhere after installed. The verification will be simply providing the code. I also assume just like other business it's their responsibilities to help consumer use their product better. Probably I am just like everyone else on this website, an unimportant individual customer for the gigantic company. Our words mean nothing for the company and no one can stop using their products anyway.
25 years I am using personal computers and I never had this before. I had 2 complete failures in 2 years: 1x the screen and now the computer does not start anymore. Twice Microsoft has to completely change the unit. The guarantee does not work anymore so Microsoft is now asking me to pay half the price of a new computer!!! With that type of failure rate, it is like buying a new computer every 2 years. If that is the business model of Microsoft, I am not impressed. Basically there is no incentive for Microsoft to make a computer that works. Microsoft might as well just charge a maintenance fee of half the computer cost per year... Not mentioning the recurrent loss of data that I had. I had similar feedback from friends of mine (screen failure...) so I do NOT recommend this technology for now.
This is the absolute worst experience I have had with any product of service in recent memory. It costs $149 a year to have "experts" on call 24/7 help with all computer related issues. Each of my last few calls (for a tune-up or something like Firefox keeps crashing) keep me on the phone for 3-4 hours. I'm NOT KIDDING. In one case... 8 hours... still not kidding. The "experts" do not seem to have the skills, information or knowledge to do these simple fixes. Furthermore, they do not seem to speak or understand English, which makes communicating a problem extremely difficult.
In my last encounter, and the "straw that broke the camel's back" reason for this review and immediate canceling of the horrible service is... I called because of some internet connectivity issues. I was disconnected 4 times, after waiting for 30 - 40 min per time. 2 "experts" remotely took control of my computer, made the issue worse AND created additional problems with my files, start-up and security programs. Actually uploaded a program not compatible with my operating system! I finally went to Geek Squad. Cheaper, many more services for ALL of my devices (included), fast, efficient, skillful. Bill Gates and Microsoft should be horrified by this awful, awful, service. I don't have the proper words to describe how terrible this service is. Shame on Microsoft for not hiring and training qualified people. Disgusting business practice.
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