Microsoft

I bought Bose Soundsport free a month or two ago. The device couldn't fit my ears properly and every time I used, my ears pained. I was very worried I wouldn't get any refund. The customer supervisor, Gabbi G, happily assisted and refunded the item with no questions asked. Excellent customer service and will continue to support Microsoft.

Windows Security works just fine for me. I've seen no need to use a different product. All the research that I've done over the years validates my decision. At one time or another in the past, I have used a variety of other applications. They all did the job reasonably well.

Does the job of protecting my laptop against viruses. Windows Defender has a good set of options for security, from antivirus scans and ransomware all the way down to parental controls. The only caveat is that Windows Defender is highly cloud dependent for malware detection and probably isn’t up to the job if your PC spends a good amount of time disconnected from the internet.

It's a good antivirus that will not bog down your computer. If you suspect an infection by really bad or nasty virus then I would just run a Trend Micro Scan and Bit Defender Scan. Though those other products may be a little better they tax your system's resources that I deem unacceptable for daily use.

I used many different anti-virus programs over the years. Some were free. Some were not. Some were very complicated and others simpler. Some slowed down the computer(s) I was using. Now I use a VPN and I keep my Windows updated. I schedule scans regularly. I avoid many websites. I shop online carefully. I used heavily encrypted passwords for everything. I scan for malware weekly at least. Windows Defender has been very good so far.

I purchased a Surface Laptop 3 earlier this year. Randomly the screen cracked and the computer makes a crunching sound when you close it. The customer service has been a complete joke. I first reached out to chat who promised this would be covered due to a design flaw and I just needed to send it in. After sending in the device, it was quickly denied and they stated that the damage wasn't consistent with a hairline crack and sent it back. I was THEN asked to take photos to be denied again. I could pay $600 for a replacement (kicker: a refurbished device because the screen can't actually be fixed). I denied me having to pay for this since I am still making payments through Best Buy.

I purchased a year long subscription and three months before it was set to expire Microsoft cancelled my membership. I called and asked why I was unable to play online and they said it was because I had purchased a different service on my Microsoft account. I cannot believe that I was punished for purchasing MORE services. I've been a customer for over 10 years, but after my experience with Microsoft I have decided to sell my Xbox and bring my money elsewhere. I highly recommend NOT purchasing an Xbox or Xbox Live. Sincerely, a very dissatisfied customer.

You would think a large company like Microsoft would actually have enough billions to pay for good support people. But just trying to get a subscription stopped, or a simple verification for my login changed would be easier than using Uber, but it's not. I've been hung up on, by a guy who was clearly waiting for his break or ready to leave after his shift. The support page is a bot on chat, no response without login, which is what I need support for??? What a garbage company!

Updated on 08/15/2020: I am very concerned about Microsoft's transparency to their clients and the general public. This is my second review if you read my first review on how I am unable to access my office subscription. It's day 4 and I am unable to work because I still cannot access my subscription to Office. A supervisor tried to call me back 4 times and every time she was disconnected from my call and the connection was so bad that I could barely hear her.

The battery life on my Surface computer is one hour or less from fully charged to when it pops off. Also, no way to repair cracked glass. They make you buy a whole new computer. I would never buy this computer again.