Microsoft

The customer service team can't seem to help me whatsoever and states that I have to contact fedex to rectify said hiccup, then the controller and stand from UPS is stuck somewhere in the states which microsoft again tells me that I have to contact UPS to rectify said problem as well. But UPS won't tell me anything aside from it's somewhere in the United States and usually hangs up. fedex has stated that my console should be picked up for Monday December 9th even though it was to be at my house or residence no later than the 4th of December. My controller was to be at my residence between December 2nd and the 4th latest. microsoft has no contemplation of what customer satisfaction means or is for that matter. I get better help from wish.com than I am getting from fedex UPS or microsoft whom I placed my order with to begin with.

So again you want something from microsoft that you must have go into a store an do it in person as to get your item then and there, as anything online is just one massive hassle and crazy stress trying to figure out what the hell is going on. As I have been a avid Xbox One gamer over a decade of constantly have a live connection. Means jack all to them it would appear. And if I could I would get a refund but due to me not having my console or controller for that I can't even get my refund so that I can just switch to a damn PS4 or even a Nintendo switch. As both of them are way more reliable than microsoft.

I am not too sure when or what has happened to microsoft and the way they are running things but its absolutely ** now and I do not recommend anyone get anything from microsoft online at all anymore. Make it so their online stores and online live chats for help have to shut down and reevaluate how they do things and how they accomplish customer requests all together. If I could I would add the massive screenshot I got of the live chat I had with a microsoft rep. Where I was constantly talking he was barely saying anything to me but the same old ** I have heard way too many times in the last 4 days from their team members, and the biggest part is they don't know how to do their jobs whatsoever. The screenshot I have is about 7 to 9 pages long.

Microsoft is being completely unfair, and the Indian sales service they farm their service out to simply doesn't care, nor understand basic English. I've been stolen from by Microsoft, as I have not received the software I purchased, but only a code. I did not BUY a code, I bought the software, and Microsoft is considering a redeemed code as software itself, which of course is ridiculous because it is not what I bought. My advice to anyone, is to avoid purchasing from Microsoft's online store until they fix their horrendous sales terms and their online website, and customer service, which at the present time, doesn't look like is going to happen anytime soon.

I find this to be absolutely unbelievable that not only are they following through on their promotion but also that they refused to send me why this was the case. I can definitely see why everyone says Apple has superior customer service. I would rather pay more for their products now than to shop with Microsoft. Which is quite sad seeing how long I have been a customer.

So after repeating his self multiple time I got frustrated asked for a supervisor. After another 25 minutes on hold I get a supervisor who is even rude. Wouldn't not stop talking and listen to anything. Just kept saying you cant use Microsoft on Android tablets. And he cant help me. I clearly know the difference. I have a Microsoft account just so my daughter can play Minecraft. Not impressed one bit with how rude and unprofessional both associates were. That just tells me not to purchase or use anything associated with Microsoft. They are just money hungry, greedy scammer.

After 1.5 hours of chatting, Mary Jane told me – An advanced shipping has been arranged. They will hold an amount of 1049$ from my credit card. I agreed. Then they charged 1579$ (Which was 40% more than the price of my current laptop). And I called Microsoft (which always goes to a foreign country, where most of the people thinks New Mexico is a part of Mexico) and got really confused. Now I have a faulty Surface book 2 and more than twice the amount of surface book 2 prices is out from my bank. Really, why did I move from MacBook Pro? I should be punished.

The problem with this is that Outlook is UN-trainable, and legitimate email ends up in that folder. I must go through it for each account to make sure to mark them as not junk. I send & receive tons of emails, so just imagine being in your 60's straining your eyes through emails every day. I don't like Outlook.com and refuse to use it as my email agent; they know this, too.

I used to be able to contact Hotmail support, who somehow closed the gate to this, even though the emails weren't @hotmail.com email addresses. I've done this every year for years. THIS year, I get in a chat session with some fool from India (I know them by their names, as I've worked with tons of them in the computer profession), who starts sending me emails saying they won't do anything about it because they aren't Hotmail email addresses. But, a few months ago, all the emails going to one of my accounts WERE Hotmail email addresses. Somehow this employee managed to remove the designated Hotmail domain name and expose the underlying spamming email address and the onslaught continues.

So, I started sending all the emails back to them from my junk mail folder to abuse(at)hotmail.com and abuse(at)microsoft.com. Old trick I learned long ago. I keep getting messages saying to reveal the source of the emails using Outlook.com. I told them that won't do any good, they ask me to do it anyway, then send me an email saying they won't do anything about it because they aren't Hotmail email addresses. INSANE! Meanwhile, the number of junk mails being sent to that address are increasing by 2, then by 3. I continue sending them back to them. Almost 200 per day for one account.

I look on the internet to attempt to find the Corporate office phone number and end up being sent off to technical support. Well, tech support started this mess and I had no confidence they would do the right thing. I schedule a call-back. To make a long story short, I end up talking to a so-called supervisor (I'm convinced he wasn't now).

After not listening for 30 minutes, now my main account is getting an onslaught of junk mail that I have to go through to find legitimate emails to put back in my inbox. He tells me there is no way to speak with anybody at the Corporate office and now I'm peeved to the hilt. He closes the case immediately, which made me suspicious that he may have been a co-worker of the original guy in the chat session. The same spammer, phisher, etc. can make variations of their email address and get around any rules you create & Outlook's filter; making you manually address the issue if Microsoft won't. That takes a ton of time out of my busy schedule.

All this is to say, tech supports all over the world (and mainly in India & the Philippines) are doing a bunch of shady things. This guy tries to tell me perhaps it was some mistake. Really? Now, they switch to sending crap to my 2 oldest email addresses, which I've had since the early-to-mid 1990s? This has got to stop, and I need to get to the Corporate office to report this. People not giving out information about who they are doesn't help and UGH! I'm changing the companies I do business with the first eAddress this started happening to, to get rid of that one. But, now my primary? I can't get rid of that one. What a crock! I know what they're doing; I was a software consultant, developer, engineer, and was in software tech-support and hardware before that. Since 1978; before PCs were even invented.

They're being intentionally vindictive, and I'm tired of monopolies giving their employees the green light to do anything they want to consumers. FED UP! And, what's with forcing everybody onto Windows 10? I can't stand that Operating System, and mine is stable. My laptop has Windows 10 on it, and I hate it. It's doing too much for savvy users to be comfortable with, but that's another review to write. I am an Office 365 subscriber paying for this nonsense.