Microsoft

Microsoft Reviews

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Pros
  • User-friendly and easy to use
  • Free with Windows operating system
Cons
  • Limited offline functionality
  • Relies on cloud for optimal performance

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Microsoft Reviews

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    Reviewed Feb. 12, 2025

    My laptop shows "Bitlocker" when I boot it. It asks for the recovery code to remove the Bitlocker. I logged-in on another computer and found the locked laptop with the serial number. When I clicked on the lapped computer to access the recovery code; it only showed me computers that were not the Bitlocked one... time to but a Google Chrome book! Suck it Microsoft!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 12, 2025

    I canceled my Microsoft subscription in spring of 2023. Fast forward to late summer and I ended up incapacitated for quite some time. Imagine my surprise (FEBRUARY 2025) when I receive an email advising of price increase. For a subscription I CANCELED TWO YEARS AGO. Just now waiting for a customer service representative to call back and when they did, they chose not to reply to hello. Remained on the line for a minute. I called back and got nowhere. They called back again after my second submission for a call back and proceeded to play more games. Run from Microsoft as far and as fast as you can.

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      Customer Service

      Reviewed Jan. 22, 2025

      When I initially loaded Windows 10 and 11 in each of my 3 computers, it asked me for permission to access my location. I declined this request in all cases. And yet, on all 3 computers, I am being fed local news snippets from the force-fed "Discover" app. If Microsoft has been denied permission to access my location, how/why is it accessing it anyway? AKA, why ask if you're going to ignore my answer? To make things even more questionable, when I went today to Microsoft's complaint department to ask this question, before they would answer they wanted me to register a credit card and pay 5$ for the privilege. Can anyone make sense of this for me?

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      Price

      Reviewed Jan. 10, 2025

      Terrible service! Impossible to buy! Only subscription and expensive at that! 100 verifications! They ask for serial numbers of computers - this is complete nonsense! It's a terrible and complicated dashboard. Word - does not work (I can't edit or collage)!

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      Customer ServiceStaff

      Reviewed Jan. 8, 2025

      I have a subscription that I am being charged twice for. While calling, an automated message states it can share the information I give with other countries. Customer service kept asking if I had 2 accounts, and I kept relaying that I do not. This has been going on since August. The rep told me to dispute this with my bank. Microsoft is committing fraud and refuses to look into this.

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      Customer Service

      Reviewed Jan. 4, 2025

      Can't verify my email... I can answer literally every question. But can't verify through no fault of my own. My number was given away by the cellular company while I was deployed and now I cannot use the account or play the games that I paid for. But thanks for telling me I can always open a new account and repay for it! Great idea Bill Gates. How about you send me the money and I will gladly do that.

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      Customer Service

      Reviewed Dec. 24, 2024

      I am closing my Hotmail account since Microsoft has taken over. What a headache this has caused. When they first switched over I lost very important emails that are gone which made me have to start over on several accounts. Now I am locked out of my email account! OMG. You don't know what you're doing!

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      Installation & SetupEase of Use

      Reviewed Dec. 12, 2024

      Microsoft is making it extremely difficult to 'freeze' updates on its Office 365 product. Normal industry practice, made essential by recent Microsoft lack of quality control on updates, delays installation of all but extremely critical security updates to a product until enough time has passed to allow the community to identify any significant flaw in a new version or product update. Microsoft makes this extremely difficult since they (a) seem to release patches to Office 365 every 2 weeks or so, and (b) will not permit their auto-update tool to be paused, configured to only check manually for updates, and (c) Will not permit the auto-update tool to be configured to a less volatile update channel. I have been through the Microsoft Support cycle on this issue without adequate resolution.

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      Reviewed Dec. 11, 2024

      17 years been saving game clips, Xbox decided to remove my saved clips without telling me. Just someone over there at Microsoft. Please return my game clips Or I will be asking for a Refund for seventeen years

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      Customer ServiceStaff

      Reviewed Nov. 28, 2024

      Always liked and trusted Microsoft - until now... You have got to be kidding!!! My admin rights were changed without my knowledge, thereby making it impossible for me to access my own account! That's very troubling!!! Additionally, your ridiculously obscure and fragmented support protocol has made it impossible to resolve this. I have been unable to effectively connect with your Data Protection Team... weeks of back and forth phone calls... messages left by reps canot be returned... the misspelling my email address has your attempts to reach me go unanswered.

      On the few occasions we did speak, I was put through a series of repetitive questions and re-telling of my story - each tech claiming to be "the one" to resolve my issue...Guess what - it is still unresolved. The original issue alone is very troubling - but your impossible communication platform prohibits bringing this to an end. What can I say? Not expecting such an inferior level of service from Microsoft. It's obvious you don't care... Seriously disappointing!

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      Microsoft Company Information

      Company Name:
      Microsoft
      Website:
      www.microsoft.com