Microsoft

A lot of companies out there sell computers but the Microsoft store inside Danbury Fair Mall in CT is by far the most professional and greatest staff I have ever experienced. The Microsoft company is professional and great as always and best customer care service.

It is extremely light and compact. I wish there were customer service that was comparable to the apple. The screen is bright and easily readable, and I would make a lot more use of some of the features if I could get a contact for customer service to help me.

I bought Bose Soundsport free a month or two ago. The device couldn't fit my ears properly and every time I used, my ears pained. I was very worried I wouldn't get any refund. The customer supervisor, Gabbi G, happily assisted and refunded the item with no questions asked. Excellent customer service and will continue to support Microsoft.

My email account was locked after I forgot the password. I went through the forgot password process and it asked me for info on the last four emails I sent, but didn't sent any. And they can't even hire a teenager to help me fix this, just stuff the details into a bot who sends me an email saying can't help ya, but you can try again with more details. I only used the account purchase games for my Microsoft computer and Xbox, now when I get my better gaming computer I will have to repurchase most of the games (bless Origin and Steam for being separate from this mess). I'm mad, tired and sick. And they can't even spare 20 min to help me fix this. Fluff you microsoft.

Long story short my son's Xbox Account was hacked and the person used my credit card on file to purchase a GTA shark card and gifted it to themselves on their account. When I contacted Microsoft about getting my $100 refunded the representative on live chat assured me it could be resolved and I had to submit a claim. Ok, great! No problem. Submitted the claim and got an automatic email back saying because of the type of item purchased, it's non refundable. Ok, NOT ACCEPTABLE. I replied to the email asking for a supervisor to contact me... no reply. I chatted with another online agent who told me to try again, so I filed a claim and same thing happened. I responded to the email 3 or 4 times just to get back another automatic response that said the case was closed.

Microsoft Windows based products are archaic garbage. Microsoft sucks and should be put out of business by the federal government for the low quality and poor security of their products. CHROMEBOOKS are the only way to go these days.

Microsoft (Xbox) there is no live customer service. The phone number routes you to a website then hangs up on you. You cannot access the online forum without signing into your account first. Can't sign into account, when you are locked out of the account. The entire process is futile. For a company charging the consumers $400 + a gaming system you should have a live person available in your CS departments. The recovery process should not be so difficult and the forms should be reviewed by a person not by an automated service.

Today I was notified that my Hotmail account was compromised and hacked along with someone tried to log into my Yahoo, Facebook, and Gmail accounts. I was successfully able to change the passwords to all accounts except my Hotmail account in which I have not used in over 5 years which of course means I have forgotten all answers to security questions and passwords. I reached out to customer service today via chat and was connected unfortunately with a chat representative by the name of Lois **.

I paid money for a Microsoft Office Product. Turns out if you buy a home product, they have a habit of losing your account info. So now I no longer have the product I bought. Terrible. Use another software and don't give them your money!

Don’t ever buy or purchase Microsoft products, stay as far away as possible. Microsoft locked my email account, then told me I could access the account after 30 days. I waited 30 days and then it didn’t work still!! Spoke to microsoft for almost 6 weeks straight and all they did was continue to make me fill out forms and then ignore me, or send me in circles and never solved the problem. They're favorite thing to do was "transfer me to a different department" but then nobody would ever connect with me. Now they told me to fill out a account reinstatement form and the lady told me I would be able to access my account after two days. Now two days later I’m here on the chat again and microsoft won’t even answer me about the lies they told me about accessing my account after waiting so many days.