Microsoft Reviews

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About Microsoft

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Microsoft develops software, hardware and cloud services, including the Windows operating system and Office suite. The company also produces Surface devices, Xbox consoles and Azure cloud solutions. Since 1975, Microsoft has served both the consumer and enterprise markets.

Pros
  • User-friendly and easy to use
  • Free with Windows operating system
Cons
  • Limited offline functionality
  • Relies on cloud for optimal performance

Microsoft Reviews

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    How do I know I can trust these reviews about Microsoft?
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    Page 1 Reviews 0 - 10
    CoveragePriceStaff

    Reviewed May 8, 2025

    For the past two years, I’ve struggled with an ongoing issue with Microsoft. Recently, I spent about 10 hours discussing this with indifferent support staff. While they quickly charge my card for the annual subscription, their payment processing is flawed. After my wife changed her credit card, somehow, they still charged us the fee and applied it to an inactive account.

    Despite reaching out for help, I had to explain the problem repeatedly, suggesting they don’t log our conversations. They raised my subscription price without notice, and I’ve overpaid because of their mistakes. They refunded my last $99 payment and promised a credit, but only gave me one month of coverage before canceling. I decided to stop using Microsoft and wanted to download my files from the past three years. However, they refused access unless I purchased a new subscription, despite those files being created when my account was active. Now, I'm locked out of my resume and important schoolwork, risking their loss unless I pay for a subscription. It's frustrating that a public company would hold my personal files hostage like this.

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    Customer ServicePrice

    Reviewed May 2, 2025

    They upgraded my plan and cost without talking or communicating with me in any way. I was just notified that my plan was upgraded from basic at 69.99 to premium or whatever they call it @ 99.99. They hide and change info without communication. Do not use or buy.

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      Customer Service

      Reviewed April 26, 2025

      I have been having problems with my Microsoft account for years. At first I tried talking to the regular call line, then supervisor. Now can't even call a human. At this point I am ready to give up on Microsoft and everything screwing up everything I have that depends on it.

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      Staff

      Reviewed April 22, 2025

      Avoid MS Windows 11 machines. Unscheduled updates can take up to an hour, during your work day. Our staff wastes countless hours down waiting on updates. We're done with Microsoft after 30 years of use. Co. has turned into crap.

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      Customer Service

      Reviewed April 8, 2025

      The worst company ever, the customer service is very, very bad. You pay money for products, and they don't work. Microsoft has someone call you from another country who speaks English fluently, you can't understand them, and they can't understand you. It is a lose-lose situation. You may end up hanging up, yelling at them, or being transferred to someone who does not speak or understand English. A class action lawsuit needs to be brought against this company. They are scammers. You pay for a service or product that doesn't work, but they constantly take your money.

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      ReliabilityProcess

      Reviewed March 29, 2025

      Learn Linux, you might struggle at the beginning but you will waste much less time than using a Windows 11. The program is glitchy, crashes. Microsoft tried to lie to me and tell me there is something wrong with my CPU but I've tried several CPUs and it's just windows OS that is breaking everything. What an absolutely terrible experience. Microsoft takes no responsibility.

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      Verified purchase

      Reviewed March 21, 2025

      I kept getting the message, "Your one drive is out of space." So I bought a yearly subscription to Office 365 with 1 TB of space. Now all my one note pages that were on my Samsung phone are completely gone, gone, gone! Also, there is no One Drive recycle bin available to me nor is there a OneNote recycle bin! Thanks Microsoft for taking my money and making things worse!!!!

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      Reviewed March 9, 2025

      It's absolutely ridiculous when you purchase a game and play it to then be told multiplayer is disabled when I am trying to play by myself but I can't because I have to pay 20$ to play a game offline after already paying 20$ for the game itself. What the heck. I'm done with Microsoft if I can't even play a single player Minecraft world without paying 20$ a month after paying 20$ for the game. It should be illegal. I paid 20$ and cannot play unless I pay 20$ per month for a game I plan to play in single player.

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      Customer ServiceStaff

      Reviewed Feb. 27, 2025

      MFA Account Issue: Ticket (**). I was locked out of my Microsoft Office 365 business account. The lady who helped me with this ticket was not helpful at all for the following reasons:

      1.) I could not understand her at all, I am an english speaking individual and could barely understand her when speaking to me explaining the problem.

      2) On the 24th she mentioned that she was going to reset my MFA and I would be able to login by tonight, she also mentioned she would send me an email. I received zero email or communication responses she did not reset anything.

      3.) I called into the 18008659408 to complain again that I had still not been able to access my account after 5 days. She then called me the morning for the 27th to say that it was reset. Magically everything was working. My issue is that she makes false promises to customers and does not follow up on it or do what she says she is going to do. This has resulted my entire business email to be down for 5+ days.

      4.) Additionally to this she called me on 2 occasions and I told her to call me back in 15min so I could get to a better place to take the call. No callbacks after confirming on two occasions she would call back.

      5.) How does it take 5 days to sort out a MFA issue, my business has been offline from emails for 5 days because of this.

      6.) The support numbers don't help at all, none of the commercial business support numbers can assist me with this issue on the phone, every single one of them arranged for a call back the next day. This is a major issue because the person who is supposed to be arranged for the call back has no urgency.

      7.) If the technician can't call me why can't they just send an email - I asked 3 times to change my primary source of contact to be set to email instead of phone call after eventually giving up that the call would resolve anything.

      This whole situation has put an extremely bad taste in my mouth - I do not ever leave reviews but I have gone out my way to write this review with how bad the service and support has been. MFA taking 5+ days to resolve?

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      Profile pic of the author.

      Reviewed Feb. 12, 2025

      My laptop shows "Bitlocker" when I boot it. It asks for the recovery code to remove the Bitlocker. I logged-in on another computer and found the locked laptop with the serial number. When I clicked on the lapped computer to access the recovery code; it only showed me computers that were not the Bitlocked one... time to but a Google Chrome book! Suck it Microsoft!

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      Microsoft Company Information

      Company Name:
      Microsoft
      Website:
      www.microsoft.com