Microsoft

In Feb 2017 I purchased the Surface Pro 4. In May 2017 it stopped working suddenly. I sent it in for a replacement. It was still under warranty, so no problem. This past December 2019 the 2nd Surface Pro 4 would not power on. I tried everything recommended. Nothing worked. I called the Microsoft Help line for assistance. Because it’s out of warranty, the only “fix” they can recommend is for me to buy a new Surface! I paid $800 for this Surface! I would expect that it would last for more than 3 years! I believe that this a sub-standard product. I’ve read many many reviews about the issues it’s had. It’s hard to believe that a company as successful as Microsoft would not stand behind their product. The right thing to do is either fix it or provide another one. These were not options for me.

I joined Microsoft Rewards and spent months collecting points towards the $5 Amazon gift card. I finally got the required number of points and went to redeem my gift card. I was sent the wrong gift card because Microsoft decided to take away the Amazon gift card option and changed my goal to a Microsoft gift card without my knowledge. I contacted support and asked them to fix the issue, but they basically told me I was screwed and refused to exchange the gift card or refund my points. Microsoft Rewards is a terrible program and I would not recommend it to anyone.

Bought Windows 10 home from Microsoft online and it was not able to be activated on my computer so asked for refund. After calling several times, being told I could get a refund but they wanted to try tech support, who didn't speak English well, could not fix problem then hung up on me several times. I ended up calling again for the refund I was told I could get and was told they could not give refund even though the product was never downloaded. Never again with online microsoft and will avoid all their products in future.

I have a new Lenovo computer that has been having issues with Windows 10 - display drivers dropping out, etc. I have gone through the chat, where they were unable to help. Then they directed me to the phone service [from the accent I would gather in India]. The first two calls dropped after a minute or two and nothing was done, except a code was created. The next two agents were able to stay on and get into my computer, but were unable to solve the problem, so they directed me to the level 2 service.

I had a small problem with MS Word. My Smart LookUp stopped working. Luis who did not give me a case number had me log out of my Microsoft account but insisted I log back in with the same email and password. This effectively wiped my computer clean of all files. Then he put me on hold for 45 minutes. When I called Microsoft back the guy from India said nothing could be done. Microsoft should not provide tech support if they don't know what they are doing. A total nightmare! I plan on writing 365 negative reviews of this horrible company -- one for each day to remind them of their Office 365 "Tech support horrors."

I have a Surface Book 2 that I bought 1 year and 3 months ago. This Laptop has rarely been used until the last 3 months. For the the past month I unfortunately have been experiencing very slow performance on this "almost unused laptop". I am exhausted of having to deal customer support for the PAST 3 WEEKS now, I have spent hours of my valuable time allowing them to try to fix my laptop because they refuse to replace it. I have bought an accessory which customer support said that it might fix the issue, well it never did fix anything and I had to spend more money and time on my end, for nothing. Supervisor refused to replace my computer because the warranty had expired 2 months ago after I submitted a request ticket to Microsoft. The customer support I have received from them is unacceptable, and unprofessional.

Microsoft Surface Laptop repair. This is the worst company product in the world. because they have no any option for laptop repair out of warranty. This is my bad experience in laptop. I bought first time this laptop. My laptop got hardware problem. Then I went to the Microsoft store. Then they told they cannot any repair. I have to buy another same one $699. Why people need buy another one for small repair. Like this situation they need to give 5 years warranty. This is the sucks product in the world. I am not recommend anyone to buy this product. Except this product other every company have repair. I am so disappoint this problem. I waste my time and money. Any one need waste money buy microsoft product.

I’ve always been an Apple product user but when the Surface Pro 4 came out, I decided to switch because I was starting school again and liked the idea of a computer and tablet in one. I purchased it about 3 years ago when it was a little over $1000. Not having owned it for a year, I had the display give out on me where it kept flickering. Luckily it was still under warranty and I got a replacement. A little less than 2 years into this replacement, I have the exact same issue happen along with the type cover not being detected. Turns out that this is a common issue among all the Surface Pro 4’s. About 3 other of my classmates with Surface Pro 4’s all had the same issue with the screen too and all owning it for less than 2 years.

I have been using a Windows 8 tablet since 2016 and viewed my emails using Mail and Calendar app. My problem started on Monday 9 December 2019 when the apps for Mail, Calendar and People (contacts) all stopped working. I tried to contact Microsoft Customer Service but only got an online automated system which was inadequate for resolving any form of complaint. No UK customer service exist and to speak to any human support would involve waiting several hours to wait for US to come online.

If you are planning on buying a console or for that anything from the online Microsoft stores can I suggest not doing it, I ordered a all digital Xbox One S 1TB console and a special edition camo controller with charger stand. For a lil over 234 and change CAD for their Black Friday sale. Which seemed like a great deal and all until it passed the day the delivery was to be at my house. First of each part was shipped through a different couriers one console through FedEx and the controller and charger stand through UPS, now for the console was delivered by fedex to the wrong address in Kitchener and coz it states it's been delivered.