Microsoft

I purchased credit for my 11 year old daughter on her Microsoft account. However we were unable to use the credit on her account. I contacted Microsoft and spent over 1 ½ hours on the chat… Eventually spoke to the manager…. but was informed that Microsoft will not refund the money. There is no honesty in this company… No caring for their customers… No sense of ‘doing the right thing’. Even the support person knew and agreed that what I was requesting was a very reasonable request for a refund under the circumstances. The money was sitting in my daughter’s Microsoft account… not being used. But they said that Microsoft policy was not to refund the money.

Tried to rent a movie on my Xbox and got an error message stating that the transaction didn't complete and to try again later, so I rented it from Amazon Prime. A bit later, I got an email from my bank stating that the Microsoft charge actually did process. I sent a refund request to Microsoft with a detailed message about what happened, but they refused, citing that their Terms of Service does not allow refunds for movie rentals. But if their system told me that there was an error and that I wasn't charged, but Microsoft actually takes the money and refuses to give it back, constitutes theft IMHO. I called my bank to dispute the charge and they didn't even need to investigate it. They gave me my money back immediately.

This is going to be a long post. I have a Microsoft Surface Book which cost about 3k when purchased. So as you can see it's not the cheapest you can get. It is an I7 and the best at the time. There was an update in April 2020 that ruined my experience with Microsoft. When that update occurred, I realized my network adapter was nowhere to be found. Now when that update happened it was 2 months after my warranty expired (of course) and when I called tech support I was told that. They did try to fix my computer using many techniques.

My father passed away almost two years ago but Microsoft will not cancel his automatic renewal for Microsoft 365, let alone reimburse my mother for two years worth of fees even though the computer was wiped clean and given to charity. Customer service has been contacted seven time. Shame on Microsoft for stressing out an elderly grieving widow with this issue. No other company has done this as we've gone through the process of sorting out my father's affairs.

I bought this device and it's been nothing but an issue and I'm not able to do anything I intended to do with it. It's incredibly slow with literally one added app onto the device. Even with a side by side comparison to my laptop.

When Microsoft will stop ruining the customer's property? I had updates that came on my computer this morning, and it ruined my computer. It is the second computer damaged with Microsoft updates. Microsoft updates have to be turned off if you would like to keep your computer in working condition. The customer service does not provide any proper support like always. The computer does not boot even with the USB. Can just go and buy another one, thank Microsoft updates. I hope they have enough liability insurance to pay back for the customer property they ruined.

The ads have become so long...even in a foreign language to me. The other player can keep playing, beyond the timed point where one automatically loses. Regardless of my experience, with the ads, it doesn't seem to matter. I will not play on this site again.

Do not pay Microsoft to store your data, they deleted all my files because they said the account was inactive and my storage was full. I paid for 1 terabyte of data and didn’t even have close to a terabyte of data stored. I was paying them an annual fee to store my data. How does that inactivate my account? When you pay for an annual fee to store data you assume that means your account is active. Well with Microsoft don’t assume any data you have stored is safe. My most valuable information was stored, Don’t ever trust Microsoft. They are incompetent, untrustworthy crooks. If you are going to wipe out someone’s files how about you mail them a letter first. Did they do this? Nope. I’m switching to Apple products. I’m done.

They are thieves. I have tried to cancel this subscription for over two years. They give me the run around. They always hang up on you! They have taken out over $600 out of my account and they will not stop. They clearly see that this account has not be used or signed into.

I purchased a new Surface Pro and Microsoft 365 Personal at the same time. When I received the Surface Pro it had Microsoft 365 Family loaded on it. At 1 month, I noticed that they sent a statement saying that Microsoft 365 was going to be charged again. It was at that time that I realized they had 2 different subscriptions tied to the account. So, I called and asked if I could just cancel the one I had not been using. They said that even though I had not activated the 2nd subscription it has been 30 days, so they would be unable to refund the cost of the unused subscription. And even to get to this answer was difficult. I first called and was told to call back because their system was down.