Microsoft

As a 71 year old woman with poor hearing, marginal eyesight and who types with one arthritic finger, I use my computer for a lot of life's needs. My computer reads back to me and I can enlarge most things on the screen, however, Microsoft seems incapable of these accommodations. Of course they are holding me up to "renew a subscription" to be able to use MS Word and other apps that I formerly had been able to purchase outright. Furthermore, as a former college professor, recently retired, I had staff available to sort out downloading and other issues.

I received my credit card bill and noticed charges for Microsoft Xbox, which I do not use. There were hundreds of dollars in charges. I called Microsoft. Apparently they outsource to the Philippines. I was on the phone for an hour and a half. I verified my name, address, phone number and credit card number but because I couldn't provide the email address of the person who stole my information both the agent and the supervisor I spoke with, refused to help me. The agent told me "I'm on your side. We will refund the charges."

Windows 10 Spring Update Build 1803 has done irreversible damage to my desktop computer. This is a commercial computer with Windows 10 Enterprise, both the software and the computer itself cost over $5,000.00 to build and deploy. So far this update has cost over $50,000.00 in downtime and repairs, and it still is not repaired. I had done a fresh install of the operating system this morning June 30, 2018, during reboot the computer would not boot to Windows, instead it has booted to Diagnostic Mode and will not go to me login screen. I did a fresh install last night June 29, 2018, and the same results. That install was less than five days old and crashed on a netio.sys faulty driver that destroyed my disk, making it completely unusable.

I bought a brand new Surface Book 1 in 2016 Boxing Day and received it on 2017. When you pay 2400 AUD for a product you want to make sure the product works well and long. Microsoft offered only a one year guaranty. Well I thought they are so confident about their product that they don't see a reason to offer a longer guarantee. All of the sudden my Surface Book had a hardware problem only after 18 months! I should add that I keep my stuff very carefully, my previous laptop, which I bought much cheaper, worked for 7 years and I sold it after buying this one. So, the first feeling I had was that my trust has been betrayed by Microsoft.

After updating I had to reboot my computer. I have downloads from my university but they are not compatible with this new version. I talked to Alex most likely from India, and he accused me of looking for a free service "there is no such thing as a free lunch" he stated. Windows 10 upgrade forced me to reboot my computer which was stuck for days in an infinite loop of previous Windows version update. I explained to him that it is not free, it is included with the tuition. I wish there was something else than Windows, and Microsoft as common tools. Such a bad experience!

An automatic Windows 10 update (I hate Windows 10) caused my keyboard and mouse to become nonfunctional. (Screen stuck on "Choose your keyboard layout screen".) Day after day I've spend hours on the phone. Each day, a different person tells me a different thing. First, I was sent a media creation tool, which was supposed to fix it. When I called back to complete the process, I was told this would not work and they need to send out a technician. I was told to go get a cash card to pay the technician they will send out. Waiting around for the technician, I called to follow up. Was told they never send out technicians and there's nothing in the notes about this. I'm supposed to take my PC to a Microsoft store for fixing. There are none in my town. Ridiculous! I hate Microsoft. Hate Windows 10.

Microsoft UK disabled my software claiming wrongly that I had not paid subscription. A letter to them was returned demanding a copy of a letter that they had sent in receipt of my subscriptions. Emails are returned saying that the address is not monitored. So nobody will answer. Phone calls repeat ad nauseam a long mantra saying the call will be recorded. Only you never get through. After pressing a whole series of buttons on the phone, it asks you to wait, with more irritating messages. But after 5 minutes it switches off. Do not lease this product. Microsoft UK service is the worst in the western world. They despise their users. Their real customers are the PC makers.

I've got an old computer that got hit with a virus. I had to reinstall Windows, using the recovery disc that came with the computer. The product key isn't working. Got on the phone with customer service. They were very rude. They were very difficult to understand (thick Indian accents) but the call center was so loud I could hear the other techs as well. That's fine, and I tried to be polite. However, when I asked the woman to repeat what she said, mostly due to me being hard of hearing, she got very rude with me, even telling me to speak English better. To add to the rudeness, when the problem couldn't be resolved, which has resulted in me being unable to do much of anything with this computer, she recommended I go back to where I bought the computer years ago, and have them fix it because, "it is not our problem if your key is invalid." Very unhappy with their tech support.

I had a technical question. I had a series of values that clearly did not add to zero, yet that was what shown on the spreadsheet - zero. How could that be. I am a home user. What I clearly learned was that Microsoft really could care less about home users. I paid the annual, service charge of $99 but when push came to shove, I received no value. I spent a total of over 7 hours constantly being redirected, waiting, receiving no answer at the redirected phone and then starting over again. On one call my phone ran out of battery and the call was automatically ended. every person I talked with had no idea how to fix the problem. One time I was given phone number that was the phone number to a fax machine. I finally gave up. A few weeks later I received an e-mail from Microsoft asking about the quality of their servia ce. I complained that it was terrible and did not resolve the issue. I never heard back.

My account was "temporarily" suspended as a result of a selfish jerk who had access to my account reporting it after I finally locked him out of it. I submitted multiple -- so many, oh so many -- requests to have it unsuspended, only. "... [w]e received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account. Unfortunately, when TSV is turned on, we are unable to assist with an account recovery as TSV takes the account recovery completely out of control of customer service... The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so. Although this may not be the resolution you were expecting, unfortunately, it is the only resolution we can provide."

My laptop is barely 1 year old. It came with Windows 10. Recently the Windows 10 upgrade ran and ever since my computer has not worked properly. Every couple of minutes I get a low disc (D) issue. It tells me to click on it but nothing happens. When I look try to clean up space my computer says things are clean. My speaker icon on the bottom right no longer works. My screen goes blank, I have to hit the power button and turn it off and on. The camera for sign on only works part of the time. I'm not a techie so it is hard to try all of the tips for fixing things. This is a totally unacceptable situation and I shouldn't have to spend money to fix something that the biggest company on the planet messed up. It's impossible to get Microsoft to help and you can never be sure that the Microsoft representative isn't a fraud.

I have used Windows for quite some time, but I have never seen something on this level of disregard for the individuals and businesses that pay for their product. I hope there will be an option in the future to allow for 0 stars, and I think my stories below will make it clear why. On two separate occasions, Windows 10 began updating while I was in the middle of critical operations or attempting to get a heavy amount of work done.

I called and the guy was just disrespectful and unhelpful. I cannot even do anythings about it because he refused to give me his information as an employee. I told him my laptop is dead and it will not turn on after Window updates, and he told me to press the power button. Not once, repeatedly. He even said I am not understanding English. This is too disappointing. Is this customer service? I know I am a customer, but where is the service?

I have contacted Microsoft support to solve an issue, that was through the virtual assistant and I have asked to talk to a person who is real, after few minutes waiting, I got connected to an agent; "Please check my service request number." Agent have asked for remote virtual desktop access that I have agreed on, after we moved to the remote access he immediately ended the chat box, and rate himself as 5 stars, so this was not a customer feedback about this agent. He rated himself 5 stars, amazing! Unfortunately, your customer service remote support agent was very unprofessional and started opening my personal files which is not related to the problem that I reported, also without my permission. When I have asked him on the chatbox why he is opening my personal files, he didn’t respond and immediately turned off the session without writing a single word.

My computer was updated by Microsoft update. Their new involuntary Windows 10 update crashed my computer. Called tech support on 5/23/18 and they could not help me. Was told I would receive a call from a level 2 support person at 9:00 am on 5/24/18. I called back at 9:30 and was told he would call before 11:00 am. Here it is 4:30 in the afternoon, no call. No computer. I did a search and holy cow. My computer was wiped out, lost all data, photos. I can't replace the photos, and it's going to take a couple of weeks to get back most of the data. Thanks Microsoft, will not buy your computers anymore.

I have often had issues right after Microsoft installs update to my PC. The March 2018 update locked me out by killing my mouse and keyboard so I could not log in. I spent around $140 at Fry's to have my PC files backed up and everything wiped. We all thought I had been attacked by a virus. After spending days trying to get into my PC myself, and days waiting for Fry's to restore my PC, I had to reinstall all of my programs. I spent almost 2 hours on hold with Viper support only to find out that they were inundated with calls from others having the same issues after to Windows update.

I kept getting message to download Windows 10 from Microsoft on my computer. When I downloaded updates, my computer went blank, I lost all my files and computer does not work. I called Microsoft, they called twice but could not fix the problem due to Windows 10 updates. They do not want to help. It will cost me $225 to get it fix at the local computer store or Best Buy. This company is fraud and I will never buy anything from Microsoft. They have monopoly on the computers. Government should do something about this. My file number Microsoft gave me is **. I have filed a complaint with the FCC regarding this issue.

I recently swapped my father's hard drive. Moved over to a SSD. Creating a system image, and then trying to clone, failed so I just installed a fresh build of Windows thinking that since my father had already bought the full Windows 10 suite that it'd be no problem to get him set back up with all his apps and logins. Wrong. When I called into tech support, they wouldn't even allow me to talk to someone who could help me with my problem until I paid them $80! Which the rep at first told me (or at least I think that's what I heard and repeated back to him) was only $30, then he put the totals up on the screen, after I'd given him my card information, and lo and behold it was $80...

Windows 10 update on 5/18 rendered my Surface Pro 4 useless (no touchscreen/touchpad capability however keyboard still works). After hours on the phone with Microsoft tech they gave me an option of buying a replacement for 450 dollars for this problem that was "triggered" aka caused by their update. Before the update the computer was working with no issue at all. Why is it that I should have to purchase a replacement for them destroying my property? Never buying from Microsoft again.

So once again I have problems with Windows 10 and their constant updates required to fix issues that should have never been released in the first place. Update 1803 when it installed on May 11, 2018 rendered my laptop inoperable and has to date required 60 hours of useless Indian support that has not resolved my issues. Done with Microsoft and its Windows products, poor customer service and unresponsive executives. Moving on to MAC. Microsoft and looking at you in my rear view mirror.

Since Windows 365 was installed I have had nothing but problems with updates and Defender. If I am notified of an update, whether I leave it to update automatically or click update I am then told you couldn’t finish installing. I have had some prompts at shut down to reinstall which I have done but again am advised you couldn’t finish installing. With Defender, tonight I have had three messages to advise I am not secure, but no matter what I do I get a security acceptance am then advised I am not secure. I’ve tried Troubleshooter and everything else but nothing seems to work. As I am paying for 365 yearly. Now I expect some decent service.

My Microsoft Surface Pro was stolen over 45 days ago. Since then I have gone in circles with Microsoft trying to recover my hijacked 20 year old Microsoft email account. I have multiple police reports and FTC ID theft report to back my claim. The ticket system cannot verify my identity and I cannot get anyone at Microsoft to help me. I went online to chat with a Microsoft service rep and explained my situation again, and they gave me a number to call. The number was for Microsoft campus security!!! I cannot even get Microsoft to respond to open tickets I had in the past! I am a paying customer! I have Microsoft 365 subscription and I was using a Microsoft computer! The email account was a paid dial-up account from the 1990's! Why is MICROSOFT treating a victim of multiple crimes like a criminal? I want my account back!

Bought a Microsoft Surface Pro 4 device January 2017. Experience with Microsoft has been a travesty. Disgraceful customer service. Delays, procrastination and a steadfast refusal to refund. Will NEVER use this company again! Device had multiple issues that got rapidly and consistently worse. Replacement sent. Obvious refurbished device needed multiple updates, errors and further issues from the outset. Due to Microsoft delays sending it I was unable to send back immediately. Second replacement device finally sent after yet more delays from Microsoft. Device finally arrived. Don't want to touch as this has now been ongoing issues and has such a negative thing in my life for 15 MONTHS, has had three significant updates in the two week since (May 2018), pen not fully working. To my surprise two weeks later been charged $190 for an 'In Warranty Advanced Exchange'.

This is the worst program (Excel 2013) if you ever need any help opening up large files. They wanted to charge me 400.00 to walk me thru on how to open the large file. This is a ripoff. They are no help at all... I already spent a lot of money to get the program and they have no help online or thru the online chat. When I called them they informed me that they would have to have a technician call me back. Please people why can you not know the product that you are selling and give someone assistance without charging an arm and a leg. If I could give 0 stars I would but 1 is what I have... Microsoft is a ripoff. FOR GOD SAKES I HAVE A SIMPLE QUESTION ON HOW TO OPEN UP A LARGE FILE. WILL NEVER PURCHASE MICROSOFT AGAIN.

Purchased a Surface Laptop July 2018 - constant issues with RAM after 3 months of having the computer it would turn off and freeze. I took to Microsoft and they fixed the issue (which is not convenient since the closest store is 2 hours away and they had to keep for 3 days - it's my work computer). 5 months later same thing. This time they forced me to pay for a year support subscription to repair the problem for $250 (discounted to $199) because I complained so much! Telling to me to call monthly so they can check the computer.

The first four customer service reps I could not even understand their English (from India and somewhere else). I was then transferred to the Philippines so at least I could understand. She was great and on the line with me for hours. But she said that my account had been switched to another email address. How did that happen? So now, I find out that my account was not switched to another email address -- that account actually belongs to someone else. So my account still does not show my subscription. I just got off the phone with another Philippine rep who would not listen -- he continually interrupted me as I tried to explain the problem.

Microsoft Surface Pro 3 stopped working unexpectedly. Was informed by support that it could not be repaired. Since it's out of warranty they could replace it once they received my non-working unit. Ship them the unit, they were supposed to send replacement within 48 hours. 5 days later no replacement is yet shipped. They have had my unit for 5 days and my money a week earlier than that. 2 hours on the phone and one on the website trying to reach a live agent. Finally reach an agent who cannot tell me why it has been delayed or when it will be shipped. Worst customer support experience of my life. And that is saying something.

One the most pathetic phone support that I have ever had in my professional career. Genuine licenses are not being verified online, phone calls not being answered with a claim that all agents are busy- now almost for 1 hour. If they can't evaluate their own service center then how on earth they can give support? Why can't they add more staff especially when they are making so much money? What could be more unprofessional than that. With this approach, people will start getting rid of Microsoft very soon. My 2 cent suggestion, if you can, avoid investing into Microsoft products.

I have had OneDrive storage now for years. This month I paid for the OneDrive+100 like always and instead my account now shows 5 gigs of storage and they will freeze my account soon. I have the receipt showing I paid for ONEDRIVE+100 for $1.99. It did not say 5 gigs. Customer support would not help me out. Beware of Microsoft's shady business practices.

Microsoft effectively bullied me into having to purchase the updated versions of their software (barred me from using any of the features in Microsoft word, locked me out of my Skype etc) and when I went to buy the updated version, I found out that I can't sign into my bloody account. I tried to update the email and accidentally typoed and now I can't access the account because it keeps saying 'You've already changed it, please wait'. I tried to contact the staff for help, but so far all I've gotten were clueless bots that utterly failed to even remotely grasp my issue and literally had to be told multiple times to put me on with an actual person. I'm currently in a queue waiting to hear from someone but I sincerely doubt I'll get anywhere before I have to go to work. Microsoft is terrible and never ceases to make things worse each time they apply an update to their products.