Microsoft Reviews

Extremely frustrated with this company. Windows 10 installed itself without my permission and fried my hard drive, erasing important information that I cannot get back. Paid $600 to a data recovery service that couldn't do anything to fix Microsoft's mess up. Got a new computer and tried to use microsoft word. It will not let me use an older version, and is trying to make my buy word back after I had it on my old computer that THEY fried. So many hoops to jump through that lead nowhere. Word is still locked and I refuse to pay just to use the basics. Very annoyed with your garbage.

Used to have Avast and it slowed my computer. Windows recommended Defender along with the other security features included with Windows 10. I am not all that tech savvy. I do have CCleaner installed also. I don't have a problem with viruses that I know of so...

It's a good antivirus that will not bog down your computer. If you suspect an infection by really bad or nasty virus then I would just run a Trend Micro Scan and Bit Defender Scan. Though those other products may be a little better they tax your system's resources that I deem unacceptable for daily use.

I used many different anti-virus programs over the years. Some were free. Some were not. Some were very complicated and others simpler. Some slowed down the computer(s) I was using. Now I use a VPN and I keep my Windows updated. I schedule scans regularly. I avoid many websites. I shop online carefully. I used heavily encrypted passwords for everything. I scan for malware weekly at least. Windows Defender has been very good so far.

Left Norton over price and new subscription model. Needed virus protection. Windows Defender provides equal protection. Reviewed numerous site comparing products and concluded why get into auto subscription and pay for components not desired. Coupled with free Malwarebytes.

Servers are down, website is down, can't even give them my phone number to text me when it's fixed! And to think the Coronavirus is causing productivity to go down. Well, it might as well have, because I can't even play my video games to pass the time if a pandemic DOES happen in my neighborhood. Get it together, Microsoft! #fixitnow I swear on my father's grave that if I ever had to give a second critical review on a company I've already criticized I would post some bad stories on Facebook or Twitter or any of those Socially awkward websites about them. (Not Reddit. Seriously, Reddit's toxic) But anyways, I'm betting that the American Government has caused a nationwide panic over a mere flu bug causing my issues to not get resolved. I just wanna put all of these bad blunders into a blender (Mimics Blender noise) and drink the bad smoothie. Because I don't know what else there is to say. That's my two cents. ** out.

I am a paying customer for OneDrive for storage purposes. When I called up the customer service for my Outlook account they refused to help connect the onedrive to a new Outlook account. Why should this be so difficult? Especially since the email account is of no good. It only gets bombarded with spam emails.

On March 6, 2020 I had an appointment with the Microsoft store in Lenox mall to resolve the issue of my computer, laptop, being compromised by a "upgrade" placed on it by Microsoft on March 4, 2020. I entered into a non business party environment with a noise so loud I could not communicate with the employees.. I was received in a very hostile racist manner by all the ** employees. The manager Rashon **, told me to produce proof of purchase before anything would be done.

Updated on 06/28/2020: It seems that almost every Microsoft Windows 10 update breaks something on my PCs. The last one resulted in two issues: PC1: pin is no longer recognized by Microsoft, so I cannot log into my PC. The link provided in the message does not work. Thank you Microsoft. PC2: I have a message that I need to register my Windows 10 software. That has been done at least twice in the past. Thank you Microsoft. Why, oh Why didn't I buy a Mac instead of a Windows based PC? I knew better, but I didn't want to spend the extra money. I did not take into consideration the many hours I have spent resolving the problems caused by MS untested updates. Shame on me!

I bought a laptop in November 2019. I had used it only once a week to download music to the laptop. Last night I turned on the laptop and the automatic updates started. I waited for those to load. Then it said updates complete, then it said updates not complete, then the laptop shut off and when I tried to turn it back on it would not do a thing, just a black screen. I tried several times to get it to turn back on and would not do so. I left it off overnight and same thing in the morning. Would not do a thing when I tried the power button.

Keep in mind that I am a dedicated Microsoft and Windows user. My 10 year old laptop crashed, so I bought a new one. In setting it up, I discovered all the information I needed to log in to Windows and to access my wifi was on my old computer. It isn't like I log in to Microsoft all the time, so I don't remember the password. I finally did find the wifi password elsewhere, so at least that worked.

Bought Microsoft Windows 10 upgrade for $99. Didn't function. Got a call from Microsoft support, offering a diagnostic exam for my PC. 30 minutes later, the Indian gentleman said that half my files were corrupt, that's why I could not open any programs. I told him that before the upgrade my PC was fully functional, and I only upgraded because Microsoft suspended support of Win 7. A few more minutes of broken English **, he said, "We can fix the problem for $199.00 for one year, $299.00 for two years, or a discount price of $349.00 for three years." So in my view, Microsoft corrupted my PC for $99.00, then tried to extort bogus repair fees for 1-3 years, I removed the hard drive for proof of the crime, and bought a new hard drive, and will buy a copy of Win 10 from a dealer off Amazon. WANT MY MONEY BACK!!!!

Never Buy Direct From Microsoft. The absolute worse customer service experience ever. After you spend an hour trying to get to a real person and answering a bunch of irrelevant questions, you will get to somebody in some country who knows absolutely nothing about what you are asking, who will then push off on someone else so you can repeat everything, and then they will not know anything will then push you off to someone else who won't actually be there because they are closed as it is the middle of the night wherever they sent you.

I called for assistance re my purchase of Office for my MacBook Pro. The representative was courteous, but I spent most of the 45-minute conversation asking her to repeat herself. She was obviously from India and had functional English skills, but it was SO laborious to understand her. In addition, background noise from other conversations in the phone center often drowned out her voice—at times like talking on the phone in a bar! I was so frustrated I ended up canceling my order. Is it too much to ask for customers reps who are fluent and who can articulate English clearly? Microsoft needs to do better, especially given the enormous profit margin and excessive tax breaks.

Misleading and false information! This app said my subscription is set to renew on Feb 3rd, but it came out Jan 28 and overdrafted me 37$ bc it wasnt supposed to come out until the 3rd (what was on the app). So I called to get my money back and still have my subscription to pay on the date it said and all they could do is give me a refund then cancel my subscription that I PAID FOR. Customer service handled the situation awfully and I will be switching to Playstation now and I hate it!

I used Microsoft programs for years. I got a subscription for Business Premium and pay a decent amount for using their licenses. I need to call support all the time, normally with similar issues. Now support is provided many times from Nigeria: Agents are not well trained or is very difficult to understand them or they are rude. One drive suppose to work as a cloud to unable users to access files from any device. In your dreams! Always I have issue synchronizing folders, I call support million times and after months, still it is a nightmare. We use SharePoint which again, doesn't differ much from the problems with OneDrive. The programs take really long to open or I get error messages such as you have not permission to do whatever, when I am the Admin! They keep changing things or adding more programs instead of improve what is now not WORKING.

Windows 10 has been forcing updates on my computer and had made me lose lot of Internet data and my time when I needed them for other important purposes. The fact that the system administrator is not given control over when and not to download and install updates clearly shows how low have the company and its quality has degraded to. Stealing the data that we did not want to waste is similar to theft. Hope the company understands how it's affecting the users. At this very moment while I am writing this review chunks of data is being drained and I am sitting and staring at the Computer thinking "Am I the Administrated of my computer or Microsoft?"

Microsoft used to be great with "intuitive" actions. NO MORE. After more than 20 years using Office of whatever version, I am ready to buy a MAC. In fact, that might be a good idea for you. Better than spending hours every day trying to figure out how to do what you've done for years, buying "for dummies" books to determine what you're doing wrong, and finding the authors obviously don't know how to do anything so simple as resize a text box in PowerPoint. RUN AWAY RUN AWAY. RUN AWAY.

In Feb 2017 I purchased the Surface Pro 4. In May 2017 it stopped working suddenly. I sent it in for a replacement. It was still under warranty, so no problem. This past December 2019 the 2nd Surface Pro 4 would not power on. I tried everything recommended. Nothing worked. I called the Microsoft Help line for assistance. Because it’s out of warranty, the only “fix” they can recommend is for me to buy a new Surface! I paid $800 for this Surface! I would expect that it would last for more than 3 years! I believe that this a sub-standard product. I’ve read many many reviews about the issues it’s had. It’s hard to believe that a company as successful as Microsoft would not stand behind their product. The right thing to do is either fix it or provide another one. These were not options for me.

I joined Microsoft Rewards and spent months collecting points towards the $5 Amazon gift card. I finally got the required number of points and went to redeem my gift card. I was sent the wrong gift card because Microsoft decided to take away the Amazon gift card option and changed my goal to a Microsoft gift card without my knowledge. I contacted support and asked them to fix the issue, but they basically told me I was screwed and refused to exchange the gift card or refund my points. Microsoft Rewards is a terrible program and I would not recommend it to anyone.

Bought Windows 10 home from Microsoft online and it was not able to be activated on my computer so asked for refund. After calling several times, being told I could get a refund but they wanted to try tech support, who didn't speak English well, could not fix problem then hung up on me several times. I ended up calling again for the refund I was told I could get and was told they could not give refund even though the product was never downloaded. Never again with online microsoft and will avoid all their products in future.

I have a new Lenovo computer that has been having issues with Windows 10 - display drivers dropping out, etc. I have gone through the chat, where they were unable to help. Then they directed me to the phone service [from the accent I would gather in India]. The first two calls dropped after a minute or two and nothing was done, except a code was created. The next two agents were able to stay on and get into my computer, but were unable to solve the problem, so they directed me to the level 2 service.

I had a small problem with MS Word. My Smart LookUp stopped working. Luis who did not give me a case number had me log out of my Microsoft account but insisted I log back in with the same email and password. This effectively wiped my computer clean of all files. Then he put me on hold for 45 minutes. When I called Microsoft back the guy from India said nothing could be done. Microsoft should not provide tech support if they don't know what they are doing. A total nightmare! I plan on writing 365 negative reviews of this horrible company -- one for each day to remind them of their Office 365 "Tech support horrors."

My second review because of my third "live agent". Still locked out of my own account because of their own people. Again I rated a one because you can't rate zero!!! Can't get my money back for my computer per Microsoft, but I can't get into my account. False representation of whom they are/Skype...then a sleeping taking pills rep....then one that just could not do it. Wait again another 24 hours, Why??? So that I lose more time and income. NEVER TRUST NOR PURCHASE ANYHING WITH MICROSOFT!!! They cannot service their product but they can hold our their hand for money. What is it about 24 hours that they seem to think it appeases the people they have screwed over??

I have a Surface Book 2 that I bought 1 year and 3 months ago. This Laptop has rarely been used until the last 3 months. For the the past month I unfortunately have been experiencing very slow performance on this "almost unused laptop". I am exhausted of having to deal customer support for the PAST 3 WEEKS now, I have spent hours of my valuable time allowing them to try to fix my laptop because they refuse to replace it. I have bought an accessory which customer support said that it might fix the issue, well it never did fix anything and I had to spend more money and time on my end, for nothing. Supervisor refused to replace my computer because the warranty had expired 2 months ago after I submitted a request ticket to Microsoft. The customer support I have received from them is unacceptable, and unprofessional.

Microsoft Surface Laptop repair. This is the worst company product in the world. because they have no any option for laptop repair out of warranty. This is my bad experience in laptop. I bought first time this laptop. My laptop got hardware problem. Then I went to the Microsoft store. Then they told they cannot any repair. I have to buy another same one $699. Why people need buy another one for small repair. Like this situation they need to give 5 years warranty. This is the sucks product in the world. I am not recommend anyone to buy this product. Except this product other every company have repair. I am so disappoint this problem. I waste my time and money. Any one need waste money buy microsoft product.

I’ve always been an Apple product user but when the Surface Pro 4 came out, I decided to switch because I was starting school again and liked the idea of a computer and tablet in one. I purchased it about 3 years ago when it was a little over $1000. Not having owned it for a year, I had the display give out on me where it kept flickering. Luckily it was still under warranty and I got a replacement. A little less than 2 years into this replacement, I have the exact same issue happen along with the type cover not being detected. Turns out that this is a common issue among all the Surface Pro 4’s. About 3 other of my classmates with Surface Pro 4’s all had the same issue with the screen too and all owning it for less than 2 years.

I have been using a Windows 8 tablet since 2016 and viewed my emails using Mail and Calendar app. My problem started on Monday 9 December 2019 when the apps for Mail, Calendar and People (contacts) all stopped working. I tried to contact Microsoft Customer Service but only got an online automated system which was inadequate for resolving any form of complaint. No UK customer service exist and to speak to any human support would involve waiting several hours to wait for US to come online.

If you are planning on buying a console or for that anything from the online Microsoft stores can I suggest not doing it, I ordered a all digital Xbox One S 1TB console and a special edition camo controller with charger stand. For a lil over 234 and change CAD for their Black Friday sale. Which seemed like a great deal and all until it passed the day the delivery was to be at my house. First of each part was shipped through a different couriers one console through FedEx and the controller and charger stand through UPS, now for the console was delivered by fedex to the wrong address in Kitchener and coz it states it's been delivered.

I accidentally purchased Xbox Minecraft for my son for Christmas when I thought I bought the PC version. Microsoft has refused to grant a refund since the redeem code was used, only to find out the Xbox version was ordered instead of the PC version. I simply asked for a refund in order to return to their online store and buy the right version for the PC, but Microsoft refuses to grant a refund simply because the redemption code was used by clicking on the link to redeem the code, which I thought would take me to the download area to get the software for my PC only to find I cannot download it, because I bought the Xbox version, which I do not own an Xbox.

Microsoft claims they will refund price differences within 30 days of a lower price if through them. I went through the terms and conditions, made sure the product was in stock and called the number provided to me on my receipt for this. Upon calling I was informed they would not price match. First was because it was beyond 30 days, it had been 9; then that it was because we purchased a bundle, this was not listed anywhere as an exclusion; and finally due to my purchase method, also not listed as an exclusion. I requested the terms and conditions that were excluding my purchase to be sent to me and it was declined.

The last time I used my laptop it requested doing an update which was very lengthy. The update completed and I did the work I needed to do and closed down normally. Today I turned on the laptop at 4 pm and at 9.30 pm the screen is black/blue! I purchased the laptop with Windows 7 on it, I never wanted to upgrade to Windows 10, yet one day when I turned it on it downloaded Windows 10. I have never like it and now it has deemed my computer useless!!!!

I worked for Microsoft years ago, and have used Microsoft products for years. Everything that they attempt to do when it come to ANYTHING... in inferior! Amazon has every right to be questioning the government for their last bid for cloud storage! It makes no sense. I can't even go 1 day without at least 60 spam emails and several of them being PHISHING! Microsoft is HORRIBLE!

Had to have a Microsoft account in order to play Minecraft. Which was no biggie. My daughter was playing it for about 2 weeks, I sign into my Microsoft account just to view her account activity. Sign out. She goes back on Minecraft. It wont work. After numerous attempts it finally opens and everything is erased like it's brand fee freshly downloaded. So I call support to figure it out. Waited on hold for 47 minutes just to get a very rude associate who first tried telling me there's no such account with my email. (Mind you I was currently logged into it.) Finally he says, "Oh there it is." Says there's no history. I explain what had happen. He kept repeating how I need to call Google for a refund. Which in no way had I mentioned that. I just wanted to know why I view her activity then all her worlds and profile were gone.

Over the past few years we have paid Microsoft $149 per year for tech support.The service was initially good. But has now become destructive. Two days ago my wife's computer had a problem with connecting to the extended monitor. After trying various fixes, the rep then said we should use system restore. I asked if there was any danger of other problems developing from this and he said no it would be fine. It has not been fine and has led to outlook going inoperational. We'll be cancelling our subscription. This is the not the first time in the last year we have had substandard support.

I had to approach Microsoft support recently because of the dead pixel in my new Surface Book 2 (two months old). Over the phone, a gentleman named Sam informed me that I will receive replacement computer shortly and then I will need to send my faulty computer back to them. He made me feel that in this way I will not be out of computer. (Spent around an hour on phone) Then I checked my Microsoft account and understood that I will only receive the item (3-6 business days) after I return the faulty computer. Being Confused, I decided to contact online (live chat).

Worst email provided I have ever used. Site takes forever to load and watch out.... If you ever get locked out because of a forgotten password or logging from different IP be prepared to be locked out for 30 days. Worst security system I have ever seen for recovering accounts. This is a problem across the Microsoft/Outlook account(s) such as Skype and not limited to email. Find a better company to use for your email (and for Skype) or trust me.... You will be sorry you didn't listen.

I've been an avid user of Outlook (not Outlook.com) since it began in 1996. First when I worked for a corporation, then after I stopped working for corporations and worked from home. Ever since I can remember, once a year, spammers get a hold of one or more of my accounts and starts hammering them with junk mail.

If unkept promises of callbacks, being left on hold for literally hours at a clip, and technicians that log into your machine and destroy your Windoze installation such that you have to shlep your computer down to the Microsoft store to get Windoze reinstalled the realize you've lost much of your data, then this is the company for you! I'm a consultant in the PC industry of 40 years and never seen anything as pathetic as this!

I've been talking to support for a total of 10 hours over 2 days and have just been informed i need to wait a week to speak to a technician. This company doesnt care about your experience unless you are actively paying them to do so.

In August Microsoft locked me out of Outlook for 30 days "for my own protection" because I could not remember my password and one of the two Security measures was to a telephone I no longer have and have not had for several years. I waited the 30 days then contacted customer service again to recover my account. They took me through the exact steps I had taken on my own to recover. I spoke to at least 4 different people after waiting on hold for hours and they each did the same thing. Then told me I would have to wait 30 days. I repeated that I have already waited 30 days. NO ONE WILL LISTEN TO WHAT I HAVE TO SAY. Each person I talked to said someone would contact me at another email to fix it. No one ever did.

My files are apparently being copied by Microsoft software to OneDrive/email attachments folder although I have NOT authorized this. THIS IS A VIOLATION OF MY PRIVACY. In addition, I cannot change the default setting for saving the files to this odd location and although I have tried to move them many times to the C drive (and they appear to be there temporarily), they are being moved back to the cloud.

I recently bought a new laptop and during setup set the lock screen password and didn’t write it down. Can't remember it so tried to reset it using the instructions given for this type of thing. The email address that my Microsoft account has is supposed to get a verification email from Microsoft so that I can get back into my laptop. I’ve filled out their code form about 10 times now and NO email response. I tested the account and received my email test. They’re just not sending the verification code. Microsoft doesn’t give you any way to contact them and their “virtual assistant” is virtually and actually worthless. What are we supposed to do when Microsoft doesn’t fulfill their part?

After a Windows 10 update today, my search feature stopped working. When Microsoft virtual support failed to resolve my issue, I opted for a return call from a technician. I missed the first return call, but support called again. Bhanu ** was extremely patient and helpful. I gave him access to my screen and he solved the problem in approximately 30 minutes. A few years ago, I didn't get this kind of support, so I was EXTREMELY happy to see how efficient customer support is now, or at least with this employee.

Cancelled a subscription and promised that I would not be charged, only 3 weeks later to be charged 55.00 and to wait on hold for over 2 hours!!!! No help or consideration given though they could even see that you had called previously to close the account. So disappointed. Unless you want to stay on hold over 2 hours rather than spending 2 hours with your family doing things, dont use this company.

My wife purchased a new Xbox One for my birthday this year in February. In August, it stopped working. 6 months! I also purchased many, many games and extra accessories. I would say a good $800+ on this system and accessories alone. Not to mention the various other systems, games and accessories I've purchased for 20+ years. I called Microsoft and was told (and emailed) that they would do everything they could to fix it and if they could not, they would replace the system. So they had me mail my system to them, which I did. A few weeks later, I received my system back with a generic letter stating that they found damage and it was not covered under warranty. No mention of what that damage actually was. So I called a few days later to speak to a rep and they told me it was water damage.

TL;DR - Microsoft CSR's have no idea what they're doing - just make stuff up. I contacted MS tech supp about a corrupted sys tray cache - I knew it was a WinReg issue, just didn't know the key. The rep insisted it was some kind of "data store" issue and not WinReg and further, that it couldn't be fixed. 3 hours of my own research later, I found the WinReg key and now everything is fine. And it's like this each and every call. Folks, as long as MS has a grip on the non-Unix O/S market, this BS will continue.

MS Windows try to install useless features often when I am working during day time. Then it get stuck during restart. 2 times I had to reinstall Windows and I lost all my files. In general Microsoft has become a useless company doing more harm and good with useless features in almost all their products. No new innovations. Want more money for everything unless there is competition giving free stuff

A McLaren usually costs $200k within real life for ripple, so it should cost a $200 50% discount deal for the McLaren car, 20 Forza cars, 50k credits, 50k gold, 48 car upgrades and 48 tune up race kits. You owe us 400 Xbox users a refund of $1k. Doing hard work with 50 cleanup members and 50 bike race members would pay off that debt within just 80 days. (40 cleanup days and 40 bike racing days for five hours from Forest Grove to Beaverton) It doesn't cost 2000 gold for 10 chances. It would have cost 200k gold as to get just one McClaren which is expensive for 1000 chances! That's why I couldn't go any further on Forza street races, because you would have to reach the 600+ speed mark within your Forza car! If you could not fix this error, I'd retire on the Xbox app!

Purchased a Surface Book 2 in New Zealand worked beautifully until it just died. Microsoft honoured the warranty and replaced from Australia. I was concerned that machine got VERY HOT but nobody from Microsoft responded to my queries. Then the screen started getting white scribbles at the point that I scrolled/browsed. Impossible to contact anyone at Microsoft except technical agents in Philippines, they have a poor grip of English and struggle to understand the problem. They want me to freight the machine to them and leave my credit card details with them. NOT A CHANCE IN HELL. The bank cautioned they will not help if I get charged on the card.

The support is wholly worthless. It took them 33 minutes to tell me they wouldn't help. They transferred me back and forth between the commercial and consumer branches - even though I had a case number from the previous day - and ultimately said I had to call a software reseller for support. Numerous delays on hold; several "validation codes" sent to my email address, etc.

I called the 1-800-642-7676 Microsoft customer service number to fix a problem I was having getting into my email account. All they wanted to do was hack into computer I was using. I have called them before about the same problem and they same thing and all I got was problems with my laptop computer. So, this time I refused.

Trying to get a refund of my Xbox Live subscription. Forgot the MS account it was under, but rep found the transaction with the credit card I used. Walked me through the refund request online. Got an email a couple days later denying the refund. Called MS back, it's incredibly hard to reach a person. After 3 hours, the third rep looked me up by game tag as her and the previous two couldn't look it up with the credit card. But the guy days earlier could?

Last MS update 7/31/2019 they knocked out my entire audio system. I was able to reload all drivers except Bluetooth. Now they tell me that my computer was never Bluetooth enabled because the WIN file is knocked out and my devices are not recognized. Round and round with lies and hours on the phone begging them to reinstall drivers I've paid for with Win 10 to no avail. TNigerian rip off these days. Take our money then shut down our products. Leave us out here with a dead system. I have had MS since 1988. I had no idea what was going on with MS and their plan to desert their investors. I will call my investment firm after posting this and pull out for sure. I do not believe in affiliating with Corporations that fleece citizens of their money. Awful!!!

I have a complaint against Microsoft. You guys cannot forcibly make me change my password. I logged in from a different state. You should ask me. Because of you I have to remember a password I won't remember. It affected my dates of emails when not synced. It affected my other devices. I cannot open files from the cloud. And the cloud app won't show me sign in page. You don't allow calls, you don't allow humans to talk over phone. You don't allow high personnel to make fair decision on phone. You don't provide options to customer through online bots. Seems you don't care at all.

I was on the phone with customer service on 7/31/2019. After Windows updated my laptop a few weeks ago, the Office program was removed, I no longer have access to this program. However I was informed on 7/26/2019 by another customer service rep to call 1-800-642-7676 to call and they would research and install the program on my computer.

Worst tech support I've ever had to deal with. All they ever do, is downplay you like you don't know the first thing about Windows services (condolences if you actually don't) and don't even bother to actually address the issue at hand. In fact they do everything in their power to make your issue...even worse. My laptop force updated to the latest Windows 10 update and upon calling tech support, they gave me a corrupted Windows media creation tool and now.. I can't even boot Windows. Along with that, their online tech support told me that you're not supposed to "just move ISO files onto a usb" but when instructed they did exactly that. These people might actually be dumb in the head and have absolutely no idea what they are doing.

I am currently on the phone waiting for somebody from the customer service team of Office 365 to come to the phone. It has been 1 hour and 7 minutes. Incredible that a company as large as Microsoft doesn't consider customer service a priority. All I am trying to do is give them business as I no longer want to use G-Suite. Looks like Google will keep my business at this point.

Microsoft is a big scam. I’m extremely disappointed with my experience and never recommend this greedy leach to anyone. Customer service is useless (good luck talking with a human being). They make it nearly impossible for a customer to get a hold of a person and it looks like they try to discourage customers by having them waste precious time navigating their site. I have been facing fraudulent charges for over a year and have not had my personal payment accounts linked in my account for a while. But every time I get a replacement debit or credit card, I lose a few thousands. I tried to cancel the account and received a confirmation that it will be processed and closed in 90 days. Really? 90 days of seeing my account depleted? Unbelievable.

I purchased a gaming laptop on Microsoft store online. Its performance is not meeting my expectation so I requested a return on Jun 26 and the item was returned on July 05. Based on their return policy, I should get it by July 12. However I got zero penny for that until July 25. Every time I contacted with their customer service I got different reply. Like the refund has been processed, you should see it. Finally it turns out that guy was fooling me around. Another time, one lady said she escalate the case and I should get official reply from Microsoft, but I didn't. And then another guy said that lady did wrong for the escalation.

Microsoft email now known as OUTLOOK and formerly known as hotmail, has completely dissatisfied me. And angered me...because I could not remember my recently changed password, Microsoft shut my email account down for 30 days. I lost a lot. This is a great distress to me and many others. Microsoft needs to change their policy on how many days to shut an account down for. This is absurd Microsoft!!! I deleted my Microsoft email account as a result. I'll find another way to log into my computer.

Access 2013 is missing a feature which should be available according to a Microsoft support office document. Called MS support on Friday, was given two other "MS Access" support telephone numbers to contact along with a case number. On Saturday, called one of the telephone numbers received on Friday. This tech support said I would have to call another tech telephone number in California. Called the California tech rep but could not get past the automated answering service. I gave-up, totally frustrated with Microsoft and their lack (nonexistent) of support. Each tech I spoke with had a lot of background noises and did not speak clear English, and they seemed confused when I mentioned "Access", so maybe my fault, BUT come-on, a billion dollar company with a beyond poor customer support. If Apple had a similar program to Access, I would finally make the switch.

I hate using Windows - it is very hard to work with. I love google and how easy it is. My daughter is crying right now because I am locked out and can't use the stupid Windows store program. I hate this company.

We purchased a Microsoft Surface Go computer, returned it after a week as it was dead, they gave us a new one. Went to download the drivers for our home Canon printer and it would not download anything that was not Microsoft (we were never told this). So I called Canon tech help and they tried for about an hour and at the end the computer would not create a port so they could not get this thing !! to connect to my printer and told me to call Microsoft.

As a quite-satisfied user of Windows 7 (and Excel) for over a decade I'm now told to buy a new computer with Windows 10. I gather I will then have to pay a monthly sub for access to Excel - even though I originally bought a lifetime license. I have continually upgraded my hardware based on my original £1000 laptop. I now discover that a new laptop to the same spec as this - but with Windows 10 - will cost me £3000!! NO WAY!! And what are the environmental consequences of binning billions of usable computers?? BIG TECH has really gone rogue! Anti-competition laws and eco action should be triggered. And where are the new start-ups with better value ideals, products and services that we can all flock to? Or have they been steam-roll purchased by these companies to prevent disruption. It's time to stop filling Microsoft's coffers.

Do not buy Microsoft products online from Microsoft.com. I pre-ordered a Surface Go on July 10 of 2018 and received the merchandise on August 3 of 2018. Because I paid off my credit card statement every month. I didn't realize Microsoft charged me twice for a single order of 1 item. They are not suppose charged me on July 10 until they shipped the merchandise. I was charged on July 10 and again on August 1. I contacted Microsoft to get my refund but they refused to refund me. They stated that there was only 1 charge. But I have my credit card statement as proof. Microsoft has the worst customer out there. They bounced my calls from one department to another, even one time to a keyboard repair department!! I am planning to get my money through small claims court, therefore I advice people, don't do business with Microsoft!!!!

I have had a Microsoft account for over 20 years now. I used to call with issues whenever I had them and would get the help I needed. Recently, I set up a new email account for a new job. I failed to write down my email password, my fault, I know. I tried to reset the password using the reset form but was told I didn’t provide enough information to reset it. Well, I’ve yet to use the address so I’m not sure what other information I could provide except my personal information, which is correct. When I called to get assistance, I was told that I would have to pay $120 or $180 for help.

Unreliable. Lockouts frequent without clear explanation. Pathway to restore a parade of unwanted advertisements leading to virtual support. This brainchild doesn't recognize basic language and displaces blame for language issue to user. Asks user explain the problem better because program is still learning... Thought that is what I paid Microsoft to do? Gratuitous offer to speak with 'a person' leads to a phone number that goes nowhere without alternatives.

Microsoft, totally lacking in support and taking responsibility. Any bugs in their software are just ignored and left to the end user to solve, work around or we just have to accept it does not work as advertised. Maybe the bugs are fixed in the latest available release, or maybe not. Maybe there are other bugs instead, but you have to pay them more money to find out.

Got a charge last month for Xbox Game Pass, after I canceled it. I canceled it again, after I was charged. I was just charged again today for the same thing. It is impossible to get a hold of any tech support. Their website has no way of contacting an actual person.

I went to an MS tech support center as they were hiring. It was called Murial. Needless to say I was ghosted on the job so here's my review. I have been a MS user since 1987, msdos 3.2. I have had certifications in MCP, MSCA, MSCE and CCNP, I lost my developer job a while ago so I went to try and get a job at this company Murial. They did MS tech support at the business level, being a certified MSCE in the past with over a decade experience I figured I'd throw my hat in. I went to the interview and was interviewed by 2 under 22 year olds one a boy and the other a girl (definitely not adults), neither had any experience. It was obvious as I have been an interviewer for a fortune 100 company in the past responsible for hiring for a company generating half a billion dollar revenue.

I had many files of important work on my desktop, then Microsoft did an update without any permission and wiped my entire desktop. I can't get any of my files back and I potentially may lose my job now. Just stay clear of Microsoft.

I took my sister’s laptop down to manufacturer settings to reload everything due to many issues she was having, which I’m guessing was her virus protection. I had the same issues and did the same thing to mine a couple months ago… no more issues. While her computer was reloading itself I got an error that kept looping, “Why did my PC restart? There’s a problem that’s keeping us from getting your PC ready to use.” I went onto Microsoft’s community forum and found an answer, and thought I would give it a try. It had me create an installation media from my laptop and save it on a USB drive, then load it onto my sister’s laptop. After a couple small issues, it finally worked and her laptop was ready to go.

I purchased a Microsoft XBox Controller in December with an extended warranty. It quit working in less than 3 months. Microsoft advised - "Send the controller and all of its accessories to our warranty/service dept." I did and within a week they sent me back the controller only - no accessories. I was not able to tell if it was a new one or my original because it didn't work. I talked to the first point of contact at Microsoft's Customer Service Dept to have them tell me - "Someone will call you back within 72 hours."

For two months now I've been trying to get an adequate technical support from Microsoft Windows 10. I can assure everyone, if it is anything beyond basics, which I can fix myself 99% of the time, you'd get nowhere with their spine chill causing "tech support": Hours on hold, phone calls abruptly terminated after being on hold for hours. Promises to call back with solution that never happened. The latest (last three times) was a call when promised and, as soon as I say Hello, Microsoft hangs up with email immediately following saying that unfortunately they were not able to get through to you, but, if I wish I can contact them again - another wasted hours on hold. Same story again and again for two months. Don't repeat my mistake. Don't buy anything made by Microsoft or running inside of it. You'll be very sorry you did the first time it stumbles as the result of Microsoft QA lacking Windows update.

When I need help for Xbox I will call Microsoft (because it;s linked to Xbox) but whenever I want a representative to speak with me it tells me since I need help with Xbox it sends me to go to the dang website for help and not talk to someone. This is bogus and people should be able to talk to real life people and get help right away about the Xbox issues they have! It's just terrible.

I originally went to renew my basic Home Microsoft in late October of last year. I tried several times to download and it wasn't working. After the email attempts went unanswered, I finally called in November. The tech rep said that I had to go the next level up as I had gotten an new computer. He said, "Don't you worry, you will most assuredly get a refund." The rep tried very hard to upsell me on a pricier version of what I was going to get which I would never have to renew. I advised that I was unable to do that at the time. There was never any case number given to me and I did not know to ask for one.

On Monday March 11th, my computer did a Windows critical update and it crashed my computer. So far no luck on restoring the computer or files. My Father just passed away and I had photos of his Military funeral on my computer. Tech guy is not sure if he can recover them. Heartbreaking???

I believe I have contacted this company about three times about the same issue. Twice by phone and I believe once through their chat service. First contact was sometime in 2017, after I purchased the Surface Pro at the end of 2016. A portion of my screen wasn't working by touch nor with the pen. I was only able to use my keyboard or I had to turn the screen around to touch that part of the screen. I called after troubleshooting myself and was told to do the same thing. I had also informed the representative that there wasn't a store near me and she verified that the closest store was three hours away, which I wouldn't drive that far for someone to tell me what I already knew, which something was wrong with the actual hardware.

I was told what I had to do to get a refund for unauthorized purchases. I did it and was denied. I called, sent emails was given the runaround. I was told there was no reason I wouldn't get a full refund due to it being unauthorized. Still nothing but a runaround. Today an employee told me I was wasting my time with the emails and calls. I have over 400 dollars in unauthorized purchases on my card. I'm a single parent. I'm not a multi billion dollar company.

Microsoft should be legally forced and prevented from saying they have updates available. Instead forced to say we have downloads available that will screw up your computer and ** you off to no end as you try to fix what the download screws up. My wireless router nightmare is thanks to their latest "update".

Use Ubuntu. Learn it. You are better off. Use Linux operating system not Microsoft Windows 10 nor 365. They are spying on people. I have viable proof. I purchased a full version of Windows 10 and my motherboard and professor went bad. The activation key does not work no more. 109.00 down the drain. No way. I log out of Microsoft. Next thing I'M logged in again. Three reps same thing. They need control of my I say my computer. That's a no no. Never let anyone screen share no one. The activation error comes up all the time. They are a bunch of thieves and very sneaky.

Liked the product until the batteries behind the screen expanded and pushed the screen forward. Now there is a 1/2" crack in the top of the screen between the monitor and the frame. Fear at this point this is likely a fire hazard.

I could not start my MS Office apps. I have been on several lengthy service calls with MS technical support; each of which resulted in repeat or further problems. I subsequently lost internet access. That was restored, then neither I nor my husband could access our log in screens. I was advised there were multiple problems, i.e. there may have been system corruption (it was not clear if this was an issue) and they restored the system, that it was a Windows problem (the system was restored back to 3/8 which created addl problems), MS office -tried repairing/restoring office, that Windows Defender was not working well with AVG antivirus, AVG turned off and Defender left on, very slow performance and still problems with access to sign-ons, they reset operating system and advised I will have to reload all of my applications. Was advised this will run for a couple hours and will need to call back.

Purchased a Surface Book 2 for 3 grand, has not been working out of the box. Contacted MS support from day one... It has been a nightmare. Their support does not care. Neither is there a escalation process. Stay away from MS hardware products. Their service is MICRO and their products SOFT. My case number is ** just to prove that this is a genuine case.

I had called Microsoft because I use my computer for work. I have not had my laptop for a year yet and I noticed the keyboard area is staining so it looks very dirty and unprofessional. I decided to look some things up and I noticed that was one of the biggest complaints with the surface laptop... So let's get to my experience with them. I explain to them my issue and the one person that worked there said, "Yes we know about this but there is nothing we can do about it." I said, "Do you make a cover or something? I can put over it?" No... So I was like, "Can I talk to a supervisor?" and he said no. And I was like, "Are you serious? I cannot talk to a supervisor?" He said, "No you can't..." So this is the big money maker company that treats their customers like this. Oh and his name was Surender. Great job Microsoft for hiring the most caring and professional people. Well done.

I am a Mac User and after dealing with the Mac technical support, it's a nightmare dealing with Microsoft. I use Microsoft Office for Mac and called them for an error message that comes up every time I open word. They sent me from one department to another and was on the phone for 1 hour when I finally just hung up. They are TERRIBLE. Without getting to the point they go around in circles and it's a disgrace!!! So frustrated.

Cannot use basic functionality. The interface changes constantly, nothing works. This operating system functions more like a virus than any OS I've used. The help options were literally removed. Anyone wanna join a lawsuit?

Do not buy a Microsoft product, they are horrible! They refuse to reset your password and want you to pay 10.00 for them to unlock it even though you give all the right and proper answers!!! They are scammers!!!

I got a Surface year ago. Since then the charger was broken 2 times. The charger is 100 % defective. They are so many bad reviews. Microsoft wants $80 for it. They made defective product just to make people buy new one 2 -3 times a year. What a cheap shot! Well not for customers. There is no other charger that fits in this product. And 80$ for charger???? Bad rap Microsoft.

This is my service request number: **. Technical support seemingly was reading out instructions from a script. They say they can only provide basic technical support and hence unable to solve my issue. This should not be a consumer’s concern that they are only able to resolve basic issues. They must be able to escalate up to a level sufficiently skilled to resolve any and all technical issues in relations to the Surface Pro. I would advise that if you are unable to find laptops on your own, don't put faith that you will get sufficient support with this warranty.

This is an MS Outlook tech comment/question or a “heads up” for anyone who might use Outlook 365, or who might have insights into such things. Maybe this is unique to my computer, but I can’t know that. I’ve used MS Outlook for years. Recently I moved from Outlook 10 (machine resident) to 365. One thing I’ve routinely done is to hit “reply”, type the reply, manually save the message numerous times during typing (even though I have it set to save automatically every 1 minute—from experience, I’m paranoid about losing my work!), and then come back later to open the file in the Drafts folder to finish and send it.

What customer service? Had issues with 3+ hours on hold... Absolutely unacceptable from a company as big as Microsoft. Kept getting transferred to another class of individuals and no one could seem to fix my problem activating my Windows 8 and upgrading to Windows 10 after replacing my hard drive on my HP laptop. Still trying to resolve my problem... STILL ON HOLD!!!

I bought a laptop 1 year ago. Recently Microsoft did an upgrade. I cannot connect to internet, they lost my photos. I have called numerous times in the last 2 weeks even have a case #. Never got called back upon consistently being disconnected. So this morning upon finding another issue related to upgrade I cancelled all subscriptions and will sell my computer as they don’t care about the home user or people whom are not tech savvy. I can go to library for free! Good riddance Microsoft windows!

I bought a brand new version of Office Suite the day it came out last October, and the principal feature for which I bought it, macros, wasn't working though I'd been using it without problem in earlier version for almost three decades. After a week or two my new iMac began slowing down and shutting down randomly with things I'd done with Word, such as autocorrects disappearing.

My experience was very tedious and slow. I tried to call to get help recovering an account, and simply to get to speak to someone, I had to call several times and eventually pick a different avenue that would cause them to put me through to someone, but even the call was frustrating. Their AI barely recognised the figures I was typing on my keypad to make choices within their menus, and the employees were less than helpful when I got through and regurgitated the same information. Also, prior to this poor experience, I had tried to get in contact with customer service via their virtual agent, and this couldn't even recognise my problem, or put me through to an actual agent to help solve the problem despite this being an option. Overall, hands down the worst customer service experience I've ever had. A complete waste of time.

After recent update to Windows 10 my PC would not start on the first try, but would always boot on the second attempt. Called Microsoft support, Level One tech had me try several things which corrupted my Windows installation. Now my PC will not work at all. I was to receive a call from a Level 2 tech the next day during a two hour window, but never received a call. Now I have lost all my data and have a non-functioning PC. Thanks Microsoft for an damaging update and lousy support.

I logged in this morning to back up my computer but was locked out by MS because it sent down an April 2018 update (2018?) and it proceeded to wipe out everything on the computer - documents, downloads, Outlook, Desktop, personalized settings, you name it, it's gone. Didn't even have a choice on when to run it. It just locks up the computer and runs. Now I have to spend days redoing what I can and getting a separate support group to help me. Note to all: NEVER leave your computer ONLINE; always take it off so you can do your backups of important info without automatic updates killing your computer. All that Cortana does is track what you are doing so MS can sell your information. Find the settings and turn them off and MAYBE you might get some privacy from MS.

Bought Office. Had to get an 'Outlook' account (why?) Office didn't open. Called tech support. Multiple attempts to log in to Outlook account (by me) resulted in account being frozen. Can't access Office w/out busted email. Can't get a refund for non-functional Office w/out busted email. Can't get through to a human being. Can't get product linked to working email. Can't repair busted email. Every attempt to explain the situation to Account Recovery takes 24 hours (why?) (I'm on my 3rd attempt now). I have yet to speak to a person. I get automated forms to fill in, and automated responses sent back. Neither resolves the problem. So -- Microsoft pockets my money and leaves me with a product I can't access. If there was a lower rating than 'very dissatisfied' you can bet I'd use it.

I signed up to an account about 5 years ago and admit I had rushed through it which meant I just answered any ole answered to the questions. Recently my Twitter account was compromised and the security question was sent to the email address. When I tried to enter Microsoft locked me out. I had remembered 4 of the security questions and the password. But yet after several phones calls and emails, Microsoft still denied me my account back. I have proof of the emails sent from that account to various companies I was in contact with but still Microsoft has made it difficult and now has permanently locked my account. Which means Twitter will not allow me access without my code. I think Microsoft is deliberately targeting me and not allowing me to get back into Twitter. They are bullies and nasty individuals.

I signed up for a free trial to Xbox live and was charged three times within three days. I could only chat online with customer service and they sent me many links to go into to dispute and get a refund and to stop future charges, etc and none of the links would give me any help. I am so dissatisfied with them. I’m taking all of my information off the game system as soon as I can figure out how to do it. It’s all set up so people will get discouraged and not try to get their money back. If I ever do anything else with them it will be with a prepaid card with only the amount that am authorizing on it.

Updated without my permission and now have no choice but to accept any updates regardless of the fact that the update lost all of my data. Their answer- "You can try data recovery." I reloaded all my documents, bookmarks, etc and 3 days in a row returned to lost data. Update didn’t load properly so can’t view photos plus reset all my iCloud settings to outlook. Switching to a Mac. You are going to lose many customers as a result of these changes.

I have had my ACER since 2015. I have downloaded many paid cd's to listen too for my leisure. I had made a playlist of Christmas songs on Christmas day. The songs I selected will default to the Microsoft music store. I have emailed the technical department. No response to my inquiries. I have tried everything to remove the Microsoft store to avoid interruptions but can't be removed from my laptop.

While in the SharePoint development phase, my global admin account started receiving an error message that prohibits me from having any access to my SharePoint site collection whatsoever. After 3 full business days with ZERO access, Microsoft has not diagnosed the problem or offered me a workaround or solution. In fact, they keep insisting that there is nothing wrong which is absolutely FALSE. At this point, I have created a brand new global admin user account - no access.

I shut down computer. The windows 10 update locked my computer. Had to take for repair for $139. Screen said preparing for repair for over 24 hours but did nothing. Computer shop said he had seen 4 or 5 just this week. Fix this sorry system.

Bought with the XBOX 1 last summer, went on to the XBOX 1 to cancel the subscription. Lots of places to add subscriptions, change & add payment methods, etc. BUT NOWHERE TO CANCEL. So I go to the Microsoft webpage....follow link after link after link to dead end, dead end. 2 hours spent trying to find a place to cancel this worthless service. Finally get a nice person on chat to do it. Another 45 minutes. *JUST TO CANCEL MY SUBSCRIPTION*. Spent entire Saturday morning doing what should have taken less than 5 minutes. Clearly this was intentionally setup to frustrate and discourage adults from stopping the auto-renewal. I WILL NEVER, EVER BUY A PRODUCT OR ENTER INTO ANY SUBSCRIPTION WITH MICROSOFT AGAIN.

Outlook has the worst e-mail recovery system in the whole universe! Seriously even if the aliens would visit earth, they would kill us all as soon as they would learn how Microsoft Outlook processes a recovery of a 2 weeks old e-mail. I opened an Outlook account 2 maybe 3 weeks ago on my smartphone (Galaxy S9+) to get 100GB of One Drive for 1 year for free, which is awesome. Thumbs up for that. I never used my Outlook e-mail and never sent any mail to anyone, since I use a Gmail account for years. I wanted to log in in my outlook account to start making it more my primary e-mail etc. I forgot my password, but the WORST of all is that I CAN'T recover my outlook account. It asks question from an alternate e-mail address that I fully provided. I couldn't provide to whom I have sent any mail, because I DIDN'T send any mail. That's the reason why I cannot provide "enough information" about my account.

I have created my Skype account in 2008 or 2009 or so because this was one of the first international communications channels available. Now I need to recover my account and it is impossible to do it - even the banks are much easier in this regard... I was and I am a 100% Apple user, so I do not use any other Microsoft products, so I do not have any track record with Microsoft for anything else. To make long story short, the original email I used to sign up does not exist anymore since that server has been shut down.

Purchased a Surface Pro 5. The computer is fantastic, but the Microsoft software is a nightmare. If you buy one prepare for hours and hours of trying to get anything other than their software to work. It is not compatible with most of the regular software and designed to make your use their software or nothing. After over a hundred hours of working with it I took it back, my alternative was to buy hundreds of dollars of new software to get it working. Would switch to Apple before buying one.

We bought our son a new Xbox One S 1tb in August. By the middle of September it stopped working so I called Microsoft. They said to send it in or go to the Microsoft store in Portland, OR which is 3 hours from us. So a week later we planned a trip for Portland. I call in advance to make sure they have one in stock. They say yes they have one in stock. We drive the 3 hours there - go into the store and they tell us they don't have one in stock. Seriously - we just drove 3 hours to end up having to send it by UPS. We could have done that at home! I'm never buying a Xbox again. It'll be PlayStation from now on!!

I'm going to gallop back to Apple. I spent over a hour trying to find the answer online, with Microsoft's poorly written information and then in a Chat with one of their support people. It was all incredibly frustrating and I'm not one bit closer to being able to back up my Surface. In the Chat, which took a while to get to, the person tried to pass me off with a link to Surface support. When I asked if that would get me to a person he then asked about my issue again. After a 20-30 minute exchange I was back to reiterating the issue that I sent in my very first "note" to him. This is not first or second or third issue with Microsoft's support. What a contrast to an iPhone issue I had two hours earlier. The issue was resolved in an easy to access Chat in less than 7 minutes. There's no excuse for MS's terrible service. Look at Apple, Amazon, etc. No, I won't be purchasing any more MS products.

I'm going to give you my background first. I have worked in the Wireless sales and repair industry for almost 8 years. I worked at two Verizons and I have managed a Genius Phone Repair. I have never come across an account that was more difficult to reset and less user-friendly than a Microsoft account. In literally every application of the account that I have come across, I have had incredible difficulty accessing my own account and helping others retrieve information from or regain access to theirs.

My son received one year and three months' worth of gift cards for Xbox live gold and a $15 gift card to purchase games. I was not able to redeem any gift card without my bank account information. I trusted that that was for future purposes in renewing subscriptions and that I could cancel before it renewed. problem is in redeeming these gift cards they charged my account $26.77 for I do not know what. I was only redeeming gift cards. I try to do a live chat only to be giving the runaround first wanting all the transaction codes and dates. I lose the guy chatting because now I have to look up all these codes.

Love Microsoft and own stock. Never satisfied with customer service all these year... try finding the correct person to talk to or email... None going to happen. Had password problems, after trying several times was locked out and told it would be 30 days to reset... 30 days unconscionable. Regretfully, I've had it and am moving to Apple.

I found out today that Microsoft pricing is based upon what "region" you live in, I guess like car insurance. We pay more for the same software, Word, Excel and Powerpoint depending upon where we live. I have been a Skype subscriber for many years, before Microsoft bought it, and purchased Word, Excel and PPT separately. Now Microsoft has changed the pricing with all their products. It is amazing that they charge more for the same software depending upon where you live. This is one example of how poorly run a company can be.

Trying for 3 days to set up little kid's Christmas present Xbox One and he still can't play. What a joke. Whatever happened to just turning on a device and putting in a disk and playing. Shame on Microsoft CEOs for robbing people blind.

They have dinged my credit card for some reason and I am still waiting for my money back. It is taking way too long. It should be immediate. You should not have to wait and keep complaining in order to get a refund. They are frustrating to deal with.

Please do not sell any type of Microsoft computer anymore! These days they are all made to die soon (IMMEDIATELY) after the warranty worn out! All my families members, who have Costco membership and bought one at Costco, Microsoft devices do not last. Even the extended warranty does no good as Microsoft tested that out, once it reaches it max warranty, especially the Surface Pro die anyway!!!

I have blacklisted all of Google's infected websites and all of their P.U. Websites and I had replaced them with Microsoft websites. Including that I had replaced Google's apps with Microsoft's apps and the computer Win10 launcher as to make my Verizon Samsung J3 Mission phone feel just like the Windows 10 computer experience without the simulator. I'm very happy that Microsoft and Firefox could conquer against the Google profanity and that they would have replacement apps to make me feel better with Windows versus than to make me feel miserable with Google. Windows 10 is now my favorite Windows OS. Three cheers for the Microsoft company! :D

I updated my hardware and kept getting the activate windows on my screen. Every time I tried to do so, it would say try again. Awful system. Next time I upgrade I will be going with a different op system.

I had a network taken down 10 months ago and Microsoft deactivated working operating systems. I have 3 custom built computers and have my own operating systems that are registered to someone else because of an open network that they had part in about 4 years ago spied on me, listened to me and my wife because they think I'm a crook and steal software. I can prove different but cannot find an attorney that will take the case. And this is not the only company involved. Just installed a Pro 10 system and they are trying to take my credit card information on sign up for an email. What type of people are they? I'll tell you - evil. Just like me now I cannot believe what they are doing. Windows 10 should of never been published. Spies.

My Microsoft account was hacked into, and the password and email were both changed. When I talked to customer support, they made me use a "secure" file transfer service where I was asked for a lot of personal information...enough that I felt if I hadn't found THEM on their own website and not the other way around I would have thought THEY were the scammers.

This is a SCAM in which the representative indicates several issues on computer. You are to pay for virus protection and tools for removing infections. What they decide is MICROSOFT will Pay for it if you are a Senior with no money... Which is $500.00 that is paid to you but you then need to use this $500.00 to buy an AMAZON CARD. BEWARE. THIS IS A SCAM!!!

I was kicked out my Microsoft account recently. I use it for school and work. I received a new phone and also moved so Microsoft said that I can't get into my email even with the password. So it's like that? ** Xbox. I'm getting PS4 for Christmas. ** my laptop. I threw that ** out the window. Tech support is useless. They send you to a little robot and it says "would you like to contact us?" I was like, "Oh ** yeah. That sounds easy." And then the link that they gave me sent me to the exact page I needed help with and it was like "recover your account" with a phone number that I don't even have anymore. Overall if there was a negative 5 stars then I would use it. I've been with Microsoft all my life and this ** really just pissed me off. Microsoft can eat it. That's why PS4 got Spiderman and y'all don't.

Purchased a laptop computer and an extended warranty plan. Got a notification my credit card company would not let the purchase go through. Contacted my credit card company and was told the order had posted and was allowed through but was then revoked by the Microsoft Store. I contacted Microsoft Store support on the telephone. The employee told me the payment had failed to go through on my credit card. I informed them I spoke with credit card company and was told if the order was re-run it would post to my account. The Microsoft employee told me the order could not be re-run, that I would have to place a new order for the laptop and warranty.

So the in console Microsoft store has bugs they won't fix. When I purchase sometimes a buy as gift icon won't appear. You choose buy thinking the option of gifting will later appear and doesn't when you realized you've purchased for yourself... They don't fix the issue and it's my second time going through it. I asked for help. They denied me though they knew I never even touched the purchase. They could have simply transferred the file or refunded and allow me to repurchase but policy says one refund a year but the policy doesn't warn us of the flaw the store itself has which sometimes makes us purchase for ourselves instead of others.

It is utterly impossible to get a recovery code to change my forgotten Microsoft password. I have tried for 4 days in a row. It is 'Temporarily' out of order. Someone at Microsoft should look up the meaning of temporarily!!! How they don't know this service is down, escapes me... At least in Scotland it's down. I have tried everything to rectify this but it is utterly impossible to get through to a human being!!! This is shabby, shabby service. What I am to do now I am at a loss. Poor, poor show Microsoft!

I purchased a new desktop computer and went to boot it up. I could not get to the start up screen, without creating a Microsoft account. (Background) The original computer I had a Microsoft account on it. However, I could never retrieve the login information and had called Microsoft and couldn't get it fixed. So, now I have a new computer and I cannot use the computer unless I create another Microsoft account, I refused and called technical support. I spoke to AI, on 11-9-2018, I thought that the guy on the phone had to be high, because he never changed his speech patterns and it even tried to make the noises that people make like UM, He kept saying he understood. He didn't understand, and no this was a lie. He cannot understand because he has no understanding of human emotions. So I took this as making me feel stupid because I don't like being lied to.

So I've been suspended from Xbox live. Why? Because my teammate PURPOSELY killed me for no reason at all during a match of PUBG. I called him an **. I got suspended for that. So I get a punishment for calling an ** an ** but the guy going around trying to kill our whole team doesnt get anything? Screw you Xbox. Corrupt just like politics.

Microsoft apologizes for technical issues from their end not the "paid" customers end. Where’s our compensation. A lot of Microsoft customers that pay good money for your services are in my opinion are entitled to some kind of credit. What does everyone else think?

HOW could the giant that is Microsoft, this multibillion-dollar company, boasting of one of the top five (changing) richest founders in the world, dicker over honoring a service/product I'd already paid for? Boggles the mind... Last year, I got a new computer and ordered a year subscription of the MS Suite. It came with a key card, which I installed upon receiving in September (2017). In late January/early February, I started getting messages saying the software was going to expire, which it did right around the month's end. I thought this odd as I was sure the subscription had been for a year. It was. I checked the original e-mails and found confirmation. However, my new HP computer had just went down and was sent off for a warranty repair for 3 weeks. By the time I got it back, I'd gotten a new job and was not going to use the computer very much, so I postponed calling Microsoft to inquire what was going on with the software.

Locked me out of my account after 9 years - Don't even bother about an email account. Pathetic technician support. After several attempts to verify myself in 9 days they decide that I should get a new email address. They updated their services and I'd say locked out several of their customers. What an enormous joke of a company. Stars I wouldn't give them one star let alone five.

I downloaded an older version of Windows 10 Pro on my desktop. This version was incompatible with the audio drivers on the motherboard and caused freezing issues and the hated blue screen with clock_watchdog_timeout warning. I was told by Microsoft Technical support (after hours of waiting) that I needed to update Windows. The level 1 technician uploaded an ISO to the desktop, but we were unable to download the update because the computer kept freezing. He assigned a level 2 technician to call me back in 2 days within a two hour range. No one called me.

Update on 11/28/2018: Previously, I left a very harsh review on the latest Microsoft Surface Pro Tablet and Laptop. The Surface Pro 6 series. Seeing I have purchased the full series line of Surface Pro Tablets, from inception, I chose to elaborate upon my grievance. The product itself, well built. Good brand name components. Reliable when operating. Like most OS. Updates and revisions reoccur. With Microsoft, OS - revisions are sent out before they are reliable I feel. You were forced to download Win10.

I purchased a custom Xbox controller for his birthday. After hitting submit I realized the bumpers on the controller were wrong and immediately set to calling. After being told to call back after 5 hours, spending 3 hours being hung up on and transferred around, being given a number to call that tried to sell me some "great offers" like roadside assistance, I was told that the store is closed and doesn't open till 9pm CST. So I called again at 9 and was told "Sorry ma'am. You should have called sooner." When I explained I had, he got a sup involved who said they would fix or cancel this order and I would be getting an email.

Microsoft tech support is a joke. You would think that being they are such a huge company they would appreciate their customers, instead their techs work off how much money they can make a customer spend. I purchased a Microsoft home and student program for $150 and a brand new HP laptop. Brought everything home tried to install the program and kept getting a message that Microsoft was having an issue on their end to try after several minutes.

Windows 10 is going to be the death of Microsoft. I recently went through an issue which only further made me happy that I purchased my first Mac a few years ago. I won't be buying another PC with windows on it. If I need a non Mac OS I will be using Linux. Windows 10 is filled with bloatware, terrible lack of privacy, and a heavy-handed feel. An update installed that caused numerous issues including the "desktop unavailable" issue, and fixing the windows install cost me the data on my external hard drive which was erased when I installed their setup.exe to do an in-place upgrade. For years, Microsoft has failed miserably to listen to its consumers. Why else would there be an XP Forever, Windows 7 Forever phenomenons? Goodbye Windows. And I know you will be hearing this from many other frustrated consumers that you FAILED TO LISTEN TO.

I enjoy reading some of the articles under "Sponsored Sites". However I am bombarded with a ton of ads, which is annoying the heck out of me. Each "sponsored page" gives a one or two bi-lines and multitude of ads, before having to click "next" for the remainder of the "story", which goes on for 30-40 minutes. This then turns into 30+ minutes of the nonsense... just to read a story-line. I also want to say that recently (the last few days) I've seen less ads showing up on the articles that I had read.

My computer crashed, I purchased Home & Office 2016 and installed and activated the product. A month ago, my computer had another issue and so the company I use to repair my computer said I need to re-install. I did not have time and I took it to them. At that time I created an Outlook account, like everyone else. Per the Repair person's urging I wrote my Password down on a card and kept it a secret when I purchased the product. I lost the card.

I was trying to solve a simple technical issue in Outlook. I contact support via Live Chat and they said they could not resolve the issue because I'm a Business customer. They gave me a phone number to call, then after answering a dozen questions, they told me they were unable to support me since I purchased the product from a vendor. It's the same Outlook, and they could have provided support - they just refuse to use their resources to do so. In conclusion, Microsoft has become too large to support its customers, and they have lost touch with who they're serving. They don't care about you, and will refuse to support you.

My computer automatically updated to Windows 10. That was fine, I told myself. Then... then I realize that all my basic apps are missing. I got to play a DVD and I no longer have a DVD Player app. So I go to the App Store like it suggests and... it asks me to buy it. A DVD APP TO PLAY A MOVIE I ALREADY BOUGHT ON MY COMPUTER WHICH I BOUGHT. I bought a whole computer. That includes the ability to play DVDs. So now I have to pay 15 dollars to play them?! That is beyond ridiculous. I will never buy another Windows computer again!!!

I purchased an HP laptop and either never received the keycode by email for Office or didn't see it. I paid for the program when I purchased the laptop ($150). I called to ask for the keycode and after multiple calls, and showing proof of the purchase, they said they could do nothing or me. Although I bought the lifetime license, where I never have to renew, they said I would have to buy the program again to get another keycode for $150. This is like buying a car and losing a key and the dealership says 'Sorry, you'll have to buy a new car!' I also didn't know that if you don't use the keycode for 6 months after purchase, it becomes null and void and won't work - even though you bought it and it's yours.

I watch Netflix, Hulu, and NFL Gamepass all the time AND AFTER A RECENT MICROSOFT UPGRADE USING THE EDGE BROWSER, I NOW HAVE TO LOG IN COMPLETELY EVERY TIME where I only had to type in my password before. To me, this is stupid and annoying. I switched to the Firefox browser and now every website that I have logged into before comes up with username and password already typed in and all I have to do is click log in. The past six days I have emailed Microsoft two times about this and still no response. Online is hundreds of customer complaints about their stupidity, greed and horrible customer service. What used to be a fairly good corporation is going to hell and getting worse every day. I wonder if Bill Gates really knows all this or if he really cares.

I have been using Windows all my life and a product that Microsoft made. Why should I pay for technical support with Microsoft when all of these other companies offer free technical support. Like Microsoft is the worst company I have ever talked to in case of deal with customer server. They expect a person to pay for troubleshooting a problem dealing with Microsoft Windows a product from them. It's BULL!

I was on the phone with Microsoft's support line for about an hour and a half. After step by step they took me through to verify that I had purchased Windows 7 and upgraded to Windows 10 Home (he kept saying Windows 10 Pro) I had to dig out my old computer case and find the Windows 7 Home Premium product key that I had, and after waiting on hold for a very long time, I was told that I was going to get a new key to activate Windows 10 on my computer that I had to reinstall Windows 10 to.

I'm not sure the actual phone reps that you talk to after pushing your way through the robotic jungle to an actual rep know that they're lying, but they are. I called on Tuesday to confirm my 2.5-year-old Surface Pro 4 was as trashed as I thought it was. Flickering, shadowed screen. I'd already uninstalled the graphics drivers myself per online troubleshooting guides so I wasn't optimistic The patient tech (Mary) talked me through resetting the drivers and after about 2 hours of not getting any results, she says "This is a known issue with your system. We will send you a replacement at no charge." "Great," I said knowing already that meant that it would be no party on my end, reinstalling everything.

I called in for a simple request of getting Microsoft Edge to open and you all turned it into a major overhaul of my computer when you reinstalled Window 10, which corrupted my profile - so you thought you could just create another profile and everything would be ok. Well, it isn't OK **. I have lost 5 days of time and the lost over $2000 in productivity trying to get everything back to the way it was, and would have been lost if it weren’t for my IT Technician (and I had to pay him out of my pocket - I should charge you for his services!!!). I don’t trust you anymore and will probably never call you again or recommend you to anyone. Go ahead and send me a satisfaction survey. Pissed Off.

So I get a brand new laptop, and I immediately try to download Chrome. Not only is there a smarmy message about how Microsoft edge is better (it isn't and never will be) and I should use it instead, I also get a prompt saying "S-mode is enabled" meaning I can't download ANYTHING Microsoft doesn't make itself. No game clients, and certainly not Chrome. It came off as really desperate to be better than Google. Everything about Microsoft is second rate in every regard, including their endless need to shove Bing down everyone's throats. In the words of a wise woman, "Stop making Bing trying to happen, it's never gonna happen." If I didn't want such a cheap laptop I wouldn't have stooped so low as to buy a product from Microsoft's desperate plea for attention, so please, try not to strong arm people into liking and using your products. It only makes me hate the company even more.

I ordered an Xbox One X, the item was being returned by UPS due to a "hazardous material irregularity." The item never made it to it destination. I contacted Microsoft and was told that only once they get the item back will refund my money and then I had to do a whole new order to get a new Xbox One X. I did not have any options but to get my money back and then I had to do another order.

This company has no customer service at all, I placed an order and they charged me for it, then sent me one of the two products. Checking over my bank account they charged me for the more expensive one and sent me the lesser one. They then continued to keep on charging my bank account 12 times for the lesser item. My bank is currently unable to unfreeze the finances due to all 12 being in process for 3 days now, I have called and spoken to several supervisors, no one is able to help, all I've gotten is "that it has been escalated". They do not have a phone number or email address for this said department, I was also told "I just need to be patient and someone will get back to me with in 24-48 hours." Nothing about it being or how they plan on getting this resolved.

I have been a paid member for two years now, and have been disappointed every time I call them for support. First, the computer bot tries to dissuade you from getting through to a live human being, even though this is supposed to be the paid support number. Second, the people are overseas so the quality of telephone connection is poor and on top of it there is a language barrier due to the heavy accent. Third, they seem to only know the most basic stuff, anything that is more than a third grader's education level they are simply lost.

For many years I use Microsoft and any of their products, but since new generation and the expansion of Microsoft all the things we know as assurance they all disappear. We can't contact directly the support, we are always talking with a bot, games we uninstall that it install by itself and the bad services is growing more and more faster. Who supervise Microsoft? How we pass them through? How can we continue evolving without everything collapse? I don't receive anything in exchange and I don't want any money, like otherwise, I don't want be charge or harmed.

I have had the same issue for over a year and cannot get technical support without paying for it. It all began when I did one of their critical updates or they did an auto update. When I open a new document and start typing and then When I go to save it, it often looks like it has saved but has locked up Word. I have to force quit. And when I go to reopen the document is it blank. Very upsetting and frustrating. I think it is appalling that Microsoft demands I pay for their defective product that I did not create nor cause the issue with.

I have since learned I am not the only one this happened to. Microsoft started doing updates without the warnings and if you turned your computer off whilst it was updating it caused it to crash. This cost me to have fixed + lost me 5 days of working. Having got my computer back Word & Excel asked me to sign in or I would lose them, tried this but as it had originally been set up by the store and although I thought I had the password. nothing worked. I couldn't reset password as I don't have a mobile and 3 days on they still haven't responded to the questions I had to answer to access to reset. Not impressed Microsoft.

When someone hacked my email account for Hotmail/Outlook, Microsoft wanted verification that they made impossible to give. They wanted me to fill in my email address where the letters were missing, HOWEVER, there was NO possible way to do that! Nothing to click on, no cursor, no button, nothing! Not only that, but the email address I gave them for in case my first one was compromised ALSO wouldn't let me in because Microsoft controlled that one too!

I bought a Surface Pro 4 for my daughter's birthday. We were trying to use the computer and set it up but once we did the touchscreen nor the pen worked. We went to the store and they did updates and all and we spent like 2 hours at the store and they said it was all fixed, but when we got home and checked if the touchscreen worked it didn't, neither did the pen! Then we go back to the store 1 year later and they did updates again and the guy he left and said he was going to come back. We ask the guy to come back with our computer and he said there was a hardware problem. We ask, "What can we do?" and he says that they can try and fix it or we would have to pay $440 to repair it! This product sucks. Do NOT buy it.

Worst program I have ever used to the point where I may be switching my business exclusively to Gmail. How the government permits such a crap email program to exist is frightening. You add email addresses to the program and they disappear. 2007, 2011 were great. This Office 365 is a piece of **.

I would give minus stars if I could. This company decided to lock two of my email accounts due to "security reasons" because I switched to a different location. In order to recover the accounts they send a code to another account you have linked to that email. Just so happens both of the locked accounts were linked to each other so I had no access to the code.

I got a Surface Pro 4 for Christmas, and I absolutely loved it, very slick machine, perfect size, lightweight, fast. Use it primarily for school, but used it for recreation as well. Two days after the Fourth of July I went to use it for school work, only for the tablet to not turn on. It was charging properly, and just two days prior was running perfectly. A quick google search and I found out this was a very common problem with the Surface Pro. I tried all the troubleshooting such as holding the power button and doing a hard reset, to no avail.

I purchased about a product valued about 3000$ from Microsoft store online. Once they shipped the product, they did NOT ask FedEx to ask for customer signature. FedEx guy also left the package on the porch. It caused me a lot of trouble [needed to cancel my doctor appointment and took a taxi - which all cost me over 100$] to get home and get the package. It ruined my unboxing experience and got me lots of stressed. ALTHOUGH I love the product itself, but I do not why Microsoft is so very irresponsible in providing a good customer care. I called their customer service couple of times to give them a feedback to fix this flaw in their delivery system, but they were so rude - not even accepting that this is their fault. VERY disappointment with their customer service.

My entire family is increasingly concerned with Microsoft's treacherous behavior and after ~25 years of use of their products we decided that the PC with Windows 10 we purchased in 2016 was our last purchase of their products. What is happening? We realized that the company ever increasing greed made their products, especially Windows 10 extremely user-unfriendly. Skype that once was a beautiful and useful program became basically useless after acquisition by Microsoft.

As a 71 year old woman with poor hearing, marginal eyesight and who types with one arthritic finger, I use my computer for a lot of life's needs. My computer reads back to me and I can enlarge most things on the screen, however, Microsoft seems incapable of these accommodations. Of course they are holding me up to "renew a subscription" to be able to use MS Word and other apps that I formerly had been able to purchase outright. Furthermore, as a former college professor, recently retired, I had staff available to sort out downloading and other issues.

I received my credit card bill and noticed charges for Microsoft Xbox, which I do not use. There were hundreds of dollars in charges. I called Microsoft. Apparently they outsource to the Philippines. I was on the phone for an hour and a half. I verified my name, address, phone number and credit card number but because I couldn't provide the email address of the person who stole my information both the agent and the supervisor I spoke with, refused to help me. The agent told me "I'm on your side. We will refund the charges."

Windows 10 Spring Update Build 1803 has done irreversible damage to my desktop computer. This is a commercial computer with Windows 10 Enterprise, both the software and the computer itself cost over $5,000.00 to build and deploy. So far this update has cost over $50,000.00 in downtime and repairs, and it still is not repaired. I had done a fresh install of the operating system this morning June 30, 2018, during reboot the computer would not boot to Windows, instead it has booted to Diagnostic Mode and will not go to me login screen. I did a fresh install last night June 29, 2018, and the same results. That install was less than five days old and crashed on a netio.sys faulty driver that destroyed my disk, making it completely unusable.

I bought a brand new Surface Book 1 in 2016 Boxing Day and received it on 2017. When you pay 2400 AUD for a product you want to make sure the product works well and long. Microsoft offered only a one year guaranty. Well I thought they are so confident about their product that they don't see a reason to offer a longer guarantee. All of the sudden my Surface Book had a hardware problem only after 18 months! I should add that I keep my stuff very carefully, my previous laptop, which I bought much cheaper, worked for 7 years and I sold it after buying this one. So, the first feeling I had was that my trust has been betrayed by Microsoft.

After updating I had to reboot my computer. I have downloads from my university but they are not compatible with this new version. I talked to Alex most likely from India, and he accused me of looking for a free service "there is no such thing as a free lunch" he stated. Windows 10 upgrade forced me to reboot my computer which was stuck for days in an infinite loop of previous Windows version update. I explained to him that it is not free, it is included with the tuition. I wish there was something else than Windows, and Microsoft as common tools. Such a bad experience!

An automatic Windows 10 update (I hate Windows 10) caused my keyboard and mouse to become nonfunctional. (Screen stuck on "Choose your keyboard layout screen".) Day after day I've spend hours on the phone. Each day, a different person tells me a different thing. First, I was sent a media creation tool, which was supposed to fix it. When I called back to complete the process, I was told this would not work and they need to send out a technician. I was told to go get a cash card to pay the technician they will send out. Waiting around for the technician, I called to follow up. Was told they never send out technicians and there's nothing in the notes about this. I'm supposed to take my PC to a Microsoft store for fixing. There are none in my town. Ridiculous! I hate Microsoft. Hate Windows 10.

Microsoft UK disabled my software claiming wrongly that I had not paid subscription. A letter to them was returned demanding a copy of a letter that they had sent in receipt of my subscriptions. Emails are returned saying that the address is not monitored. So nobody will answer. Phone calls repeat ad nauseam a long mantra saying the call will be recorded. Only you never get through. After pressing a whole series of buttons on the phone, it asks you to wait, with more irritating messages. But after 5 minutes it switches off. Do not lease this product. Microsoft UK service is the worst in the western world. They despise their users. Their real customers are the PC makers.

I've got an old computer that got hit with a virus. I had to reinstall Windows, using the recovery disc that came with the computer. The product key isn't working. Got on the phone with customer service. They were very rude. They were very difficult to understand (thick Indian accents) but the call center was so loud I could hear the other techs as well. That's fine, and I tried to be polite. However, when I asked the woman to repeat what she said, mostly due to me being hard of hearing, she got very rude with me, even telling me to speak English better. To add to the rudeness, when the problem couldn't be resolved, which has resulted in me being unable to do much of anything with this computer, she recommended I go back to where I bought the computer years ago, and have them fix it because, "it is not our problem if your key is invalid." Very unhappy with their tech support.

I had a technical question. I had a series of values that clearly did not add to zero, yet that was what shown on the spreadsheet - zero. How could that be. I am a home user. What I clearly learned was that Microsoft really could care less about home users. I paid the annual, service charge of $99 but when push came to shove, I received no value. I spent a total of over 7 hours constantly being redirected, waiting, receiving no answer at the redirected phone and then starting over again. On one call my phone ran out of battery and the call was automatically ended. every person I talked with had no idea how to fix the problem. One time I was given phone number that was the phone number to a fax machine. I finally gave up. A few weeks later I received an e-mail from Microsoft asking about the quality of their servia ce. I complained that it was terrible and did not resolve the issue. I never heard back.

My account was "temporarily" suspended as a result of a selfish jerk who had access to my account reporting it after I finally locked him out of it. I submitted multiple -- so many, oh so many -- requests to have it unsuspended, only. "... [w]e received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account. Unfortunately, when TSV is turned on, we are unable to assist with an account recovery as TSV takes the account recovery completely out of control of customer service... The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so. Although this may not be the resolution you were expecting, unfortunately, it is the only resolution we can provide."

My laptop is barely 1 year old. It came with Windows 10. Recently the Windows 10 upgrade ran and ever since my computer has not worked properly. Every couple of minutes I get a low disc (D) issue. It tells me to click on it but nothing happens. When I look try to clean up space my computer says things are clean. My speaker icon on the bottom right no longer works. My screen goes blank, I have to hit the power button and turn it off and on. The camera for sign on only works part of the time. I'm not a techie so it is hard to try all of the tips for fixing things. This is a totally unacceptable situation and I shouldn't have to spend money to fix something that the biggest company on the planet messed up. It's impossible to get Microsoft to help and you can never be sure that the Microsoft representative isn't a fraud.

I have used Windows for quite some time, but I have never seen something on this level of disregard for the individuals and businesses that pay for their product. I hope there will be an option in the future to allow for 0 stars, and I think my stories below will make it clear why. On two separate occasions, Windows 10 began updating while I was in the middle of critical operations or attempting to get a heavy amount of work done.

I called and the guy was just disrespectful and unhelpful. I cannot even do anythings about it because he refused to give me his information as an employee. I told him my laptop is dead and it will not turn on after Window updates, and he told me to press the power button. Not once, repeatedly. He even said I am not understanding English. This is too disappointing. Is this customer service? I know I am a customer, but where is the service?

I have contacted Microsoft support to solve an issue, that was through the virtual assistant and I have asked to talk to a person who is real, after few minutes waiting, I got connected to an agent; "Please check my service request number." Agent have asked for remote virtual desktop access that I have agreed on, after we moved to the remote access he immediately ended the chat box, and rate himself as 5 stars, so this was not a customer feedback about this agent. He rated himself 5 stars, amazing! Unfortunately, your customer service remote support agent was very unprofessional and started opening my personal files which is not related to the problem that I reported, also without my permission. When I have asked him on the chatbox why he is opening my personal files, he didn’t respond and immediately turned off the session without writing a single word.

My computer was updated by Microsoft update. Their new involuntary Windows 10 update crashed my computer. Called tech support on 5/23/18 and they could not help me. Was told I would receive a call from a level 2 support person at 9:00 am on 5/24/18. I called back at 9:30 and was told he would call before 11:00 am. Here it is 4:30 in the afternoon, no call. No computer. I did a search and holy cow. My computer was wiped out, lost all data, photos. I can't replace the photos, and it's going to take a couple of weeks to get back most of the data. Thanks Microsoft, will not buy your computers anymore.

I have often had issues right after Microsoft installs update to my PC. The March 2018 update locked me out by killing my mouse and keyboard so I could not log in. I spent around $140 at Fry's to have my PC files backed up and everything wiped. We all thought I had been attacked by a virus. After spending days trying to get into my PC myself, and days waiting for Fry's to restore my PC, I had to reinstall all of my programs. I spent almost 2 hours on hold with Viper support only to find out that they were inundated with calls from others having the same issues after to Windows update.

I kept getting message to download Windows 10 from Microsoft on my computer. When I downloaded updates, my computer went blank, I lost all my files and computer does not work. I called Microsoft, they called twice but could not fix the problem due to Windows 10 updates. They do not want to help. It will cost me $225 to get it fix at the local computer store or Best Buy. This company is fraud and I will never buy anything from Microsoft. They have monopoly on the computers. Government should do something about this. My file number Microsoft gave me is **. I have filed a complaint with the FCC regarding this issue.

I recently swapped my father's hard drive. Moved over to a SSD. Creating a system image, and then trying to clone, failed so I just installed a fresh build of Windows thinking that since my father had already bought the full Windows 10 suite that it'd be no problem to get him set back up with all his apps and logins. Wrong. When I called into tech support, they wouldn't even allow me to talk to someone who could help me with my problem until I paid them $80! Which the rep at first told me (or at least I think that's what I heard and repeated back to him) was only $30, then he put the totals up on the screen, after I'd given him my card information, and lo and behold it was $80...

Windows 10 update on 5/18 rendered my Surface Pro 4 useless (no touchscreen/touchpad capability however keyboard still works). After hours on the phone with Microsoft tech they gave me an option of buying a replacement for 450 dollars for this problem that was "triggered" aka caused by their update. Before the update the computer was working with no issue at all. Why is it that I should have to purchase a replacement for them destroying my property? Never buying from Microsoft again.

So once again I have problems with Windows 10 and their constant updates required to fix issues that should have never been released in the first place. Update 1803 when it installed on May 11, 2018 rendered my laptop inoperable and has to date required 60 hours of useless Indian support that has not resolved my issues. Done with Microsoft and its Windows products, poor customer service and unresponsive executives. Moving on to MAC. Microsoft and looking at you in my rear view mirror.

Since Windows 365 was installed I have had nothing but problems with updates and Defender. If I am notified of an update, whether I leave it to update automatically or click update I am then told you couldn’t finish installing. I have had some prompts at shut down to reinstall which I have done but again am advised you couldn’t finish installing. With Defender, tonight I have had three messages to advise I am not secure, but no matter what I do I get a security acceptance am then advised I am not secure. I’ve tried Troubleshooter and everything else but nothing seems to work. As I am paying for 365 yearly. Now I expect some decent service.

My Microsoft Surface Pro was stolen over 45 days ago. Since then I have gone in circles with Microsoft trying to recover my hijacked 20 year old Microsoft email account. I have multiple police reports and FTC ID theft report to back my claim. The ticket system cannot verify my identity and I cannot get anyone at Microsoft to help me. I went online to chat with a Microsoft service rep and explained my situation again, and they gave me a number to call. The number was for Microsoft campus security!!! I cannot even get Microsoft to respond to open tickets I had in the past! I am a paying customer! I have Microsoft 365 subscription and I was using a Microsoft computer! The email account was a paid dial-up account from the 1990's! Why is MICROSOFT treating a victim of multiple crimes like a criminal? I want my account back!

Bought a Microsoft Surface Pro 4 device January 2017. Experience with Microsoft has been a travesty. Disgraceful customer service. Delays, procrastination and a steadfast refusal to refund. Will NEVER use this company again! Device had multiple issues that got rapidly and consistently worse. Replacement sent. Obvious refurbished device needed multiple updates, errors and further issues from the outset. Due to Microsoft delays sending it I was unable to send back immediately. Second replacement device finally sent after yet more delays from Microsoft. Device finally arrived. Don't want to touch as this has now been ongoing issues and has such a negative thing in my life for 15 MONTHS, has had three significant updates in the two week since (May 2018), pen not fully working. To my surprise two weeks later been charged $190 for an 'In Warranty Advanced Exchange'.

This is the worst program (Excel 2013) if you ever need any help opening up large files. They wanted to charge me 400.00 to walk me thru on how to open the large file. This is a ripoff. They are no help at all... I already spent a lot of money to get the program and they have no help online or thru the online chat. When I called them they informed me that they would have to have a technician call me back. Please people why can you not know the product that you are selling and give someone assistance without charging an arm and a leg. If I could give 0 stars I would but 1 is what I have... Microsoft is a ripoff. FOR GOD SAKES I HAVE A SIMPLE QUESTION ON HOW TO OPEN UP A LARGE FILE. WILL NEVER PURCHASE MICROSOFT AGAIN.

Purchased a Surface Laptop July 2018 - constant issues with RAM after 3 months of having the computer it would turn off and freeze. I took to Microsoft and they fixed the issue (which is not convenient since the closest store is 2 hours away and they had to keep for 3 days - it's my work computer). 5 months later same thing. This time they forced me to pay for a year support subscription to repair the problem for $250 (discounted to $199) because I complained so much! Telling to me to call monthly so they can check the computer.

The first four customer service reps I could not even understand their English (from India and somewhere else). I was then transferred to the Philippines so at least I could understand. She was great and on the line with me for hours. But she said that my account had been switched to another email address. How did that happen? So now, I find out that my account was not switched to another email address -- that account actually belongs to someone else. So my account still does not show my subscription. I just got off the phone with another Philippine rep who would not listen -- he continually interrupted me as I tried to explain the problem.

Microsoft Surface Pro 3 stopped working unexpectedly. Was informed by support that it could not be repaired. Since it's out of warranty they could replace it once they received my non-working unit. Ship them the unit, they were supposed to send replacement within 48 hours. 5 days later no replacement is yet shipped. They have had my unit for 5 days and my money a week earlier than that. 2 hours on the phone and one on the website trying to reach a live agent. Finally reach an agent who cannot tell me why it has been delayed or when it will be shipped. Worst customer support experience of my life. And that is saying something.

One the most pathetic phone support that I have ever had in my professional career. Genuine licenses are not being verified online, phone calls not being answered with a claim that all agents are busy- now almost for 1 hour. If they can't evaluate their own service center then how on earth they can give support? Why can't they add more staff especially when they are making so much money? What could be more unprofessional than that. With this approach, people will start getting rid of Microsoft very soon. My 2 cent suggestion, if you can, avoid investing into Microsoft products.

I have had OneDrive storage now for years. This month I paid for the OneDrive+100 like always and instead my account now shows 5 gigs of storage and they will freeze my account soon. I have the receipt showing I paid for ONEDRIVE+100 for $1.99. It did not say 5 gigs. Customer support would not help me out. Beware of Microsoft's shady business practices.

Microsoft effectively bullied me into having to purchase the updated versions of their software (barred me from using any of the features in Microsoft word, locked me out of my Skype etc) and when I went to buy the updated version, I found out that I can't sign into my bloody account. I tried to update the email and accidentally typoed and now I can't access the account because it keeps saying 'You've already changed it, please wait'. I tried to contact the staff for help, but so far all I've gotten were clueless bots that utterly failed to even remotely grasp my issue and literally had to be told multiple times to put me on with an actual person. I'm currently in a queue waiting to hear from someone but I sincerely doubt I'll get anywhere before I have to go to work. Microsoft is terrible and never ceases to make things worse each time they apply an update to their products.

I am stuck with Windows system. This company has no new ideas, has issues with operating systems and come up with dumb updates like every month. One time Microsoft forced me to update, and I had no choice. When I let it go ahead it got stuck in the middle and never recovered. I could not start my computer and Microsoft help desk could not either. I lost all my files, and even they could not help me to recover from OneDrive.

So I bought the brand new Surface Book 2 just as it came out this past December. Long story short, I've been in constant contact with chat support because of various and ongoing issues. The most prevalent, constant blue screens. They there while working on projects, browsing facebook, just turning the device on and, if the Surface Book hears you talking about it negatively in the other room like it did the day my wife was having feels over my frustrations with the device. Worst comes to worst when I've had enough, this after a tech tried to fix the blue screens a month before, and I call and demand a refund. Eventually, they agree to this. Without needing to bring in a novel of fun interactions over the next eight days, I eventually get told they meant no. I'm offered a refurbished laptop in place of my brand new one and only after complaining do they then offer a brand new laptop.

I just bought a Dell AIO with all the bells and whistles for working with design and photography, it's a nice machine other than the pathetic Windows 10 1709 install that has plagued me since day one. Contacted Microsoft 3 times with three uneducated answers resulting in 3 unsuccessful reboots. One of them tried to reset Windows to version 1703, forgetting that you cannot stop automatic downloads. There are as many "fixes" on the internet as complaints, none of which I would actually trust. So, after a week of delayed work and missed deadlines, I finally took the computer back to Staples to have them look at it. The tech, who happens to be a neighbor of mine said she'd be rich if she had a dollar for every computer brought in for this problem. Her only solution was to set the update timing for early morning when I'm not working which is only a patch. So, what recourse does anyone have? I suppose I could file a complaint with the BBB, we'll see...

Bought 2 laptops. Two different brands. BOTH crashed during initial set up. The only thing in common? Both had Microsoft 10 pre-installed. It was during this initialization boot up/setup they crash. PC comes back up with a "just a moment" never ending spinning circle. It's now been spinning for an hour. Re-booting again does nothing to resolve the issue. Just a circle spinning saying, just a moment. How long is moment? HP and Dell should re-think pre-installing Microsoft Windows 10 on their good products. I've spent $1500.00 to stare at a useless blue screen with a spinning circle that cannot differentiate between a moment and an hour.

Microsoft word is a good product and I have been happy to pay for the product and replace when I get a new PC. I only use this once or twice a year which does not justify a monthly charge. I cancelled the product online and it showed that I would receive a refund in a couple of days, instead I was charged again the following month. It is now 6 months later and I still haven’t received a refund. It’s not just about the money, more about the principle. I would be happy to pay a one off price to keep the product and use when and if needed. Large companies with a good name then get greedy and feel that it is their right to offer a poor service because they can get away with it.

For the past several months working on my computer has been a struggle as Microsoft/Windows (Windows 10) constantly interrupts my business work with a need to update settings. They ask me to pick a time, as this will sometimes take a long time. In fact, they will come right into my project with these interruptions leaving me no choice but to select a time. These so-called updatings take several hours, and never have I been told that it's okay to restart or that updating of settings is complete.

The worst customer service I have ever come across. After waiting for an hour to speak to someone I was told it was the end of his shift and he put the phone down on me! After calling back to speak to another consultant, one of my queries could be answered. Absolutely shocking. If I could give less than one star I would.

My trust in Microsoft has completely diminished since the Creator's Update. I have had one computer crash, when using Microsoft's recovery tool the computer is now in a loop of constant recovery. My 9-year-old's, 3 year old Lenovo computer will not play his paid for Steam games when the Creator update is in place. Steam was no help and Microsoft? I set up a call with Microsoft and was grateful to give my telephone number in case we were disconnected. While talking to the Tech, (who had no more information other than what I saw online), asked me to hold to see if he could find out anything more, I was then disconnected.

I did NOT choose Windows or Microsoft products! My laptop came with Windows already installed. Failed update after failed update, I set my laptop to NOT receive any more automatic updates from Windows. It did the update twice anyway, at first a restore solved the glitch. A THIRD update installed without my permission, and I had to do a refresh. I lost all Windows apps. Microsoft would not refund the money I spent on a two year Word subscription to re-purchase the apps. They also had the audacity to say it was 'my choice' by subscribing to their product, regardless of performance outcome.