Microsoft Reviews

Microsoft is making it extremely difficult to 'freeze' updates on its Office 365 product. Normal industry practice, made essential by recent Microsoft lack of quality control on updates, delays installation of all but extremely critical security updates to a product until enough time has passed to allow the community to identify any significant flaw in a new version or product update. Microsoft makes this extremely difficult since they (a) seem to release patches to Office 365 every 2 weeks or so, and (b) will not permit their auto-update tool to be paused, configured to only check manually for updates, and (c) Will not permit the auto-update tool to be configured to a less volatile update channel. I have been through the Microsoft Support cycle on this issue without adequate resolution.

17 years been saving game clips, Xbox decided to remove my saved clips without telling me. Just someone over there at Microsoft. Please return my game clips Or I will be asking for a Refund for seventeen years

Always liked and trusted Microsoft - until now... You have got to be kidding!!! My admin rights were changed without my knowledge, thereby making it impossible for me to access my own account! That's very troubling!!! Additionally, your ridiculously obscure and fragmented support protocol has made it impossible to resolve this. I have been unable to effectively connect with your Data Protection Team... weeks of back and forth phone calls... messages left by reps canot be returned... the misspelling my email address has your attempts to reach me go unanswered.

Windows 11 is the worst OS! In my opinion, it's Vista's little sister. Yesterday, a very important document in my personal vault disappeared, and I know I didn't delete that document. Today, an important accounting folder in my personal drive disappeared, and I know I didn't delete that folder. Microsoft, your OS is sloppy and destructive! Your company doesn't even deserve a rating of 1.

I've been using Microsoft since DOS and all has gone well - except lately. Microsoft always delivered products that were useful. They worked to constantly improve them and the improvements made sense - until now. Now Microsoft is shoving things down our throes, things that will generate money for them. They don't give us the ability to deny what they are forcing on us. I don't want to have to pay to back up all my data on their cloud. I already have a clod backup that I can control and am very happy with. And as for AI - I have no interest in climbing on the band wagon. Then there's all the problems they've caused with their upgrades. Microsoft is starting to act like Boeing - money first, quality later. Where is Gates when you need him?

On September 29th, my Microsoft account was hacked, and fraudulent charges totaling $155 were made. The hacker purchased Xbox and Microsoft gift cards ($60, $45, and $50 respectively). I promptly reported this incident to my bank, and they initially refunded me and disputed the charges. However, I was shocked to find that Microsoft apparently provided "proof" that led to my bank reversing the credits. It's obvious the gift cards were cashed because someone stole money from my account. Yet, Microsoft clearly failed to investigate who actually redeemed these gift cards or check the IP addresses involved—none of which were linked to me. Despite this, I am now being forced to pay for fraudulent transactions I did not authorize.

For two years in a row, I was charged $99.99 for a Microsoft subscription that I neither understood nor wanted. When I realized the charge, I struggled with the cumbersome cancellation process, which required signing into an account whose email I had long forgotten. Microsoft offers no direct way to dispute charges by email, and their automated phone system repeatedly disconnected me, telling me to go online. Only when I selected the option to make a new purchase did I finally reach a representative, after an hour on hold, who informed me a refund was impossible since it was past their 30-day limit. Even after requesting a supervisor and being told the issue would be escalated, I am still waiting for a response. Microsoft’s support system is incredibly frustrating, and they seem more focused on taking payments than providing adequate service or support.

Absolute trash. Why would I pay 99 dollars for a decades old program that has been paid for with almost every computer purchased in the decades previous. Someone needs to come out with a quality program that is purchasable for life. Period. This is absolute ignorance to buy a program every year or even more than once. This is manufactured by the people that require the constant updates. That is a manufacturer issue and should not fall on the shoulders of the consumer. done with MS. This company surely should have gone under long ago. Clearly people don't care about their money or this crap would NOT fly.

"**Mixed Feelings About Microsoft Products and Customer Experience** As someone who's passionate about reviewing products across various industries—from software to restaurants and sports—I've always admired the innovative features that Microsoft products bring to the table. Their software undoubtedly makes productivity easier, and I love how they continue to push the boundaries of technology. However, my recent experiences with Microsoft have left me feeling frustrated. Despite the potential of their products, I’ve faced recurring issues with accessing them. My product key has inexplicably become invalid more than once, disrupting my ability to use the software I've paid for. This has happened with three separate computers, and each time, I found myself locked out because I no longer had the key code.

Wish there was something below 1 star. I have been trying to resolve a problem with my Microsoft account for two and a half hours. Can't get to a person or chat option and none of the multiple sites I was sent to were in any way helpful. Honestly, the worst customer service ever and that includes airlines and phone providers.

The only reason I gave two stars is because the rep did his best at helping me and he is not to blame. The massive issue lies in Microsoft's failure to fix the problem on a programming level. I worked on my email draft for almost a week, as a lot of research was involved. All I had to do is attach a few images from my phone. So I used my iphone app and instead of attaching an image, I accidentally clicked on event attachment. So I closed it. Instead of just removing the event, the whole email draft was deleted! Without any warning. Zero logic involved. So, I thought ok, it's probably in my drafts. Nope, it wasn't. Checked the deleted folder, not there either. Checked the junk, sent, recoverable, NOT ANYWHERE!!!!

My computer was hacked. Got it up & running with new security. But can’t access any MS375 programs. Repeatedly tried the online support but they can’t identify me. There are NO alternatives so I can’t open Excel, Word, Outlook, etc. Frustrating. How can a company get away with this? HELP!

I am writing to express my extreme disappointment and frustration with Microsoft's handling of a recent data loss incident involving my OneNote account. After years of relying on OneNote as a trusted platform for storing and organizing critical information, I was devastated to discover that five years of my data had been corrupted and lost due to a server failure. Despite the severity of the situation, I was disheartened by the lack of urgency and concern exhibited by Microsoft. It felt as though my individual loss was merely a minor inconvenience, and there was little empathy or understanding for the significant impact this has had on my productivity and personal life.

Your personal information and money is not safe with Microsoft. I had an unused account that was breached and used to make fraudulent purchases for gift cards on the Microsoft store. Rather than identifying who redeemed the cards and refunding my account, Microsoft refused to seek any solution.

Awful product. The customer service is worse! Not to mention the company gets hacked every 2 weeks and they give your info out! I am writing a review of Microsoft on microsoft but hello they are an awful company.

Worst scamming company ever. You kicked me out of my MS account when I attempted to change our email. Now in order to get back in you automatically CUT OFF my use of all Microsoft products for 30 days. And after FOUR FREAKING hours on the chat with TWO non English speaking reps, I have to pay $9.99 to get back in to Office!! I paid for the full year!!!!

Similar issue to those I've seen others report on here--the customer service is horrendous. I got locked out of my account for the stated reason that there had been "too many failed log in attempts" and even after I've tried to reset my password, it still happens again and again. Contacting customer service for account recovery apparently has to be done online but you're unable to successfully do it, because you can't enter enough "information" to satisfy that you own the account. Trying to call them gets an automated service and saying "representative" will not get you one; eventually the automated service says "I can't help you, have a good day" and hangs up. I tried calling back and it must have recognized the number because it said the same thing and hung up.

I tried to investigate an unknown charge. Finally got an answer to the question: What is this charge for? After 3 hrs and 10 minutes over 3 days. It took me more than 50 minutes to navigate to support. 90 minutes to work the issue. Then I was then told the issue needed to be addressed by the business side rather than consumer side. No direct transfer possible. Agent told me I would not have to go through additional steps. There are 6 then create a ticket. MS is way too siloed and doesn't offer support staff the tools to support a siloed organization. It is a maze to navigate their systems and then multiple offline tools. Almost any other company would be able to tell me what a charge was for and whether it was fraudulent in minutes, not in 3 hours 10 minutes. MS can transfer data from our calls overseas for data mining purposes but they cannot share information or calls between consumer and business billing departments?

Horrible! First of all, when I see a game I like or it looks fun and I download it it doesn't work because it's not on the Microsoft store. This makes me VERY upset because they don't have much games or they all or mostly paying! Another reason is with the family asking thing that you have to ask a parent or person to accept your request just to try a website! It's annoying especially if it's really good! Another one is that they take SOOOO long just to LOAD!

Horrible customer support and puts family features on an account that never had family features. I would never recommend this horrible company to anyone. This company is the worst I've ever seen by far.

My experience is still happening. I just lived through the first night of not being able to work from home due to Microsoft mishaps and it is frustrating to have no control because I can’t remember age old password that I never really had to use because I do not use my outlook accounts unless it has to do with Microsoft. So of course I filled in enough information several times and have received several codes via email. Should be end of story but after you get the code the system still does not let you reset the password.

It is really bad when it is easier to pirate their software than use your legitimate license purchased from them. Gave up after hours trying to use my real license and had it up in 3 minutes with pirated version that downloads all the updates and no nag screens. Get it together Microsoft or you'll push folks to stop buying your software.

Surprise on tax day. Cannot use my computer, as much as I try to schedule updates, each update changes those settings. Updates seem to come every week. I am locked out again as Microsoft updates and cleans windows.

After my personal email account got hacked I started trying to regain access to it I've tried to recover it for some time now. I have filled out the recovery form several times with all the pertinent and correct information, but their automated system keeps telling me that I didn't provide enough information to prove account ownership. When I tried to call customer service to talk with a representative that automated system kept hanging up on me. Very disappointed in the customer of Microsoft, and their apparently only method of account recovery, which is online. I actually like the Windows operating system, but Microsoft needs to get in the game at learning what customer service means. After this experience I seriously doubt they will get a recommendation from me.

I only gave a ⭐ cause it didn't give me the option to choose zero. So about 2 years ago, I got my grandson a game pack for his Xbox, my card declined the transactions, a week or two later, Microsoft sends the transaction through again, yet the game pack wasn't received. Since then they have been randomly been taking money from my checking account in the amounts of $4.99, $9.99 and even $69.99. When I finally got a customer service number, it instructed me to open my Microsoft account, which I have never had one. I called the bank and was issued a new card, new number and this morning these thieves have got me for another $16.99. My bank claims that if they don't have the new card info, that I must have given them the account info, and I didn't do that. So yes, I believe they are wronging a lot of unsuspecting people.

I have been locked out of my account for 4 months. Tried to get customer service to help but waited on hold for hours with no resolution. I do not wish to renew any of Microsoft products. This poor customer service. Leaving customers no way to reach them. I've tried to do a password reset and failed. Both emails I have on file works and neither does my phone number. Please don't take renewal fees from my PayPal account.

BUYER BEWARE - MICROSOFT ARE CROOKS - FRAUD AND DECEPTION. I made a $91.20 credit card purchase from Direct Buy Microsoft December 2, 2023. I canceled the order within 5 minutes of placing it. I received an email stating that the order had shipped. I received another email stating to refuse/decline the order and I would receive a credit card refund. Order was declined, return to shipper. March 9, 2024, I received an email from Microsoft stating they refuse to refund my credit card account. Microsoft has their merchandise and refuse to refund me. Working with Bank for a Refund.

I received notification from Microsoft that my Hotmail email account storage space was full. Microsoft advised me to upgrade my storage space or create space by deleting large files in my OneDrive. I decided to delete most of the large files. Initially, l was refused access to delete the large files. After several attempts and visits to my phone company for assistance, l was able to delete almost of the large files on the OneDrive. Still has no access. Microsoft has continued to engage in malicious and unethical business practices to force me to purchase a subscription or refused me access to my email account. This is unfortunate and unbelievable! This company is unscrupulous.

I signed up for a free trial and was charged. I have been trying to get my money back but they have the worst technical support team. I genuinely can't get my money back because none of the support systems they have actually work, this company just likes to steal people's money I suppose. I will not be using any Microsoft products ever again unless I receive my money that was stolen from this company.

I canceled my Microsoft Visio Plan 2 on April 2, 2023. I have an image snapshot of the cancellation receipt. However, every month I still get emails saying I am to be billed. On top of this, I received another email on 2/20/2024, that I launched a new Microsoft Visio plan 2. I did not do this. I have had to call my bank several times about these unethical bill charges from Microsoft. I get Microsoft 365 and pay for that, but I am not paying for Microsoft Visio when I can't even use the software application. I try to open Microsoft Visio and it says I need to purchase a subscription. I have an image snapshot of this message. However, I was supposed to have ordered and launched another plan on 2/20/2024. Again, I did not reorder this and I do not want Microsoft Visio. Something is wrong with Microsoft Visio emails and subscriptions.