Microsoft

To start off, I’ve had a bad experience with Microsoft so far. I switched from a Mac computer to a Surface book 3. From the start of getting my surface book 3 I’ve experience issues with a notification coming across my screen constantly stating that it has been detached even though I didn’t click the detach button. Furthermore, my computer consistently shut on and off. Now my computer refuses to turn on. I also find it difficult when scheduling an appointment for repair. I would say this is one of the worst services I’ve had at Microsoft. I probably will not recommend anyone to purchase a Microsoft product. I won’t even purchase another Microsoft product.

Every time there's an update it ruins my computer. Everything has to be reset; programs, sign-ins, etc. It never fails; they always fail. I'm going to an alternative. Microsoft wastes a lot of my time.

I have tried 6 days straight to get issue fixed with my very old live.com account and have been unable to get any help. I do not know password, and cannot do anything to fix account because I don't know it.

I have a unique situation and need to speak to a person. There is NO ONE. Everything is self help online. So is this now another business that has let all their employees go and the computers are running the show? Between self check-outs and self help customer service, where are people going to work? Terrible!!!

I woke up to an offer from Microsoft to use more of their tools. I am a Google Girl because the tools and service have been much easier to navigate, but the offer looked interesting. As a remote business owner, I love good tools and ways to make daily tasks easier, so finally, I gave in. Now, I sign in to Microsoft every morning to access my laptop. And I also use Edge as the portal for my carriers.

Microsoft Windows support would not give me enough time to answer their before they asked another one. Asked for more time. Got nothing. Disabled and can not type fast enough. No help at all. Have to hire someone now.

My email account was locked after I forgot the password. I went through the forgot password process and it asked me for info on the last four emails I sent, but didn't sent any. And they can't even hire a teenager to help me fix this, just stuff the details into a bot who sends me an email saying can't help ya, but you can try again with more details. I only used the account purchase games for my Microsoft computer and Xbox, now when I get my better gaming computer I will have to repurchase most of the games (bless Origin and Steam for being separate from this mess). I'm mad, tired and sick. And they can't even spare 20 min to help me fix this. Fluff you microsoft.

Long story short my son's Xbox Account was hacked and the person used my credit card on file to purchase a GTA shark card and gifted it to themselves on their account. When I contacted Microsoft about getting my $100 refunded the representative on live chat assured me it could be resolved and I had to submit a claim. Ok, great! No problem. Submitted the claim and got an automatic email back saying because of the type of item purchased, it's non refundable. Ok, NOT ACCEPTABLE. I replied to the email asking for a supervisor to contact me... no reply. I chatted with another online agent who told me to try again, so I filed a claim and same thing happened. I responded to the email 3 or 4 times just to get back another automatic response that said the case was closed.

Microsoft Windows based products are archaic garbage. Microsoft sucks and should be put out of business by the federal government for the low quality and poor security of their products. CHROMEBOOKS are the only way to go these days.

Microsoft (Xbox) there is no live customer service. The phone number routes you to a website then hangs up on you. You cannot access the online forum without signing into your account first. Can't sign into account, when you are locked out of the account. The entire process is futile. For a company charging the consumers $400 + a gaming system you should have a live person available in your CS departments. The recovery process should not be so difficult and the forms should be reviewed by a person not by an automated service.