Microsoft Reviews

Terrible. Trying to simplify my subscription to something less and cancel one of TWO subscriptions they have been charging me for. Weather Chat or someone in India, can't get help - they don't know, pass you on to another group, push you constantly to the web when you need to talk with someone. Don't know of another large company that is worse. It's stunning.

I don't even want to give a one star. One-Drive is acting like one of the worst viruses I've ever had. Set up 2 computers this week and it synced them - I NEVER want my computers synced with anything. When I hit "save" it's saving to one drive and won't let me disable that. When I tried to disable it then it gave me an inaccessible error and I lost over 100 hours of work. I called in for assistance (only took 4 hours to find a human contact), went through the issues with him and he tried to sell me yet another Microsoft product. Finally he said he would have a tech call me but, in fact, it was him that called me trying to pretend that he was a tech then tried to sell me a product. I told him he wasn't helpful and hung up. He called me back and when I answered, hung up on me, then did that again.

I have spent HOURS trying to remove myself from a family group that an abusive ex of mine has control of. 30 years of video game purchased because Microsoft's policies empower manipulative monsters to control ADULT profiles. Buy your games from Steam. They let you share them with more people anyway. I've had Steam for 30 years and I've never gotten off the phone with them pissed off. Just got off the phone with Microsoft and I don't think I've ever been more pissed.

October 2025 update sucks made it much harder to do anything on the computer. You have to bounce around and look for more options when they were right there in front of you before. Why do you guys keep screwing it up?

Price gouging gamers is retarded, especially with pirating being an option or even just switching to PlayStation or Steam, I don't know why Microsoft wants to kill the Xbox when it means so much to people, but I will not be paying for Game Pass.

I purchased an Acer laptop. It says that it comes with 4GB. lol. I only have Adobe installed. It's 1.85 GB. Microsoft pre-installed software that I can't delete. Microsoft forces users to use all Microsoft programs, by pre-installing them. And not allowing users to delete them. Bing and Edge are all Microsoft products. Microsoft is a monopoly! I'm stuck with a useless P.O.S. that can only surf the web and use Adobe. 😫. I contacted Microsoft and was advised to purchase more memory.

I paid for my account at Office 365. I am locked out because someone changed my security phone and password giving them my account. Or a virus in their system. Microsoft informed me my information does not match their information so they locked the account from me. They inform me I have to wait 30 days before they decide if I am the owner of my account. Something rub you wrong about this? My contract was for a year. It was recently opened. So I can't get my Outlook mail. The only thing I can think to do is go to my bank and ask for a refund from Microsoft. Maybe that will wake them up to who paid for the account. My desktop used the Microsoft data to sign in so I can't sign in to my property. I can't get into my computer.

I used to rely on Excel and Word for precision workflows—scattered copy, hybrid selection, non-contiguous formatting. Microsoft broke those features without warning. They removed core functionality, forced Snipping Tool as a workaround, and buried real support behind a cluttered, confusing website. I waste time trying to fix what they broke—and I’m paying for it. This isn’t innovation. It’s sabotage. I’ve submitted feedback and filed complaints on Trustpilot and ComplaintsBoard. I’ll be posting this publicly on BBB, Reddit, and Twitter/X, tagging executives and exposing this mess to every user who’s been burned by their arrogance. Microsoft deserves every ounce of backlash coming their way.

I’ve been using (like everyone) Microsoft for 30+ years. There’s never been one time that I bought a new computer and didn’t have MICROSOFT be the reason I can’t move my stuff over. Not one time. There IS no customer service. They know they have us over a hump and they’re never going to change it. Whatever you do, do NOT get involved with them - they’ll never let you log into your account again. You need 30 email addresses and you’ll never have access to your old info - never again. Never ever ever - don’t do it.

It is ridiculous to think that Microsoft could possibly think that utilizing AI for their support instead of having real people to talk to could be a reliable and viable source of customer service. It is the MOST frustrating way for a business customer to receive support to solve an issue with their account. Especially considering all we wanted to do is resolve a billing issue and ensure payment is made for our account. I understand this is possibly Bill Gate's way to penny pinch and put money in his pocket instead of supporting real families that might need a job, but this is outrageous to expect customers to speak to a damn robot to solve their issues with Microsoft products. I wish I could provide a zero rating.

I went to their website to renew my Microsoft 365 subscription so that I could update some documents and attach them to a job application. I chose the $9.95 a month subscription, and after paying (and them taking the money from my bank account) It did not activate. I want to the AI chat, and it just kept telling me to check this and check that. Nothing worked, and it never activated. So after waiting and messing with it for about a half an hour, I gave up.

I don’t get how Microsoft isn’t held accountable for shit. I went to play my Xbox a few weeks ago and it told me upon powering on that my “account was locked for security purposes” and I’d need to verify my identity to use it. I filled out the online form, answered all of its questions correctly, and it told me they couldn’t verify my identity and would therefore block my account entirely. Tried talking to customer service, which is driven by an AI that literally doesn’t understand any prompt it’s given whatsoever. Despite that, I’m still being charged for my Xbox subscription, and was told in my monthly renew email that if it’s incorrect, to contact billing @Microsoft.com, so I did, and was promptly informed by my email that that doesn’t exist. All my games, all my progress, all the time, all the money spent on said games, console, subscriptions, completely gone, and they’re still continuing to charge me. Disgusting.

Absolutely a disgrace of a company to deal with- Have tried to cancel my subscription and stop payment which is impossible- Do not sign up with this company- They make it impossible to cancel your agreement.

Horrible. They keep fraudulently pulling money out of my account. There is zero customer service for the phone. Online customer service told me I am being charged for a university account - am definitely NOT a university student. I have asked for call backs from senior management to rectify the situation and to get my money back as this has been happening for months now. No call backs at all. They just keep running me around in circles. How did they even get this account information? I never consented to it. Microsoft is fraudulently taking $73 out of my account every single month. For about 6 months now. It’s impossible to get ahold of someone and when you finally do, they are useless.

For a company as enormous as Microsoft, one would imagine that the customer support would be sourced in such a manner as to minimize fraud from third party vendors. Today, I was almost defrauded by gentlemen purporting to represent Microsoft. I initially called Microsoft customer service to discuss subscriptions. I was directed to persons in a foreign country who asked me, after much chatter, what banks did I use. My husband advised me to hang up the phone. I did. Microsoft, please do better. Your customer base is quite large. We are in our 70s and do no appreciate this level of uncertainty when doing business. You can email us to follow-up.

My account got hacked and even though there was plenty of evidence and proof they said they couldn’t overturn it, and anything that was purchased on that account was completely lost. This happens after I sat through support for hours and was promised it would be fixed.

This is a stupid service. It is very slow and it has too many updates. I wish this highly mediocre company would change. It takes too long to download programs. Everyday, you get stupid messages. It is hard to deal with faulty apps too.

I just bought a new computer to upgrade to Windows 11. This is the most complicated, frustrating, helter skelter piece of garbage you people have made so far. You have had decades to produce a simple, user friendly, functional operating system and you come up with this garbage? Shame on you incompetent morons!

If I purchased a particular year Microsoft Office, then I should be able to continue to use that year even if it is two years later. All this company cares about is the "all mighty dollar". Not their customers. Would give negative stars if possible!!!

Gates must have blown all of his wealth on Epstein Island because he sure didn't put it into his products. 4th computer in 3 years, right off the box updates for hours and runs slower than my 90s dial-ups. Email? Lol, I can get USPS mail sent faster.

The sleep option is a suggestion and it's built into the program to just turn off your computer because that never occurred to them would cause any problems to anyone to randomly turn off your computer. It's a garbage company and a garbage computer

Unreliable hardware. Seemingly designed to fail. Oo. 1 year has passed. Systems begin to fail. It'll cost you money to fix. Who knows what system will need to be repaired next. Not to mention their absolutely terrible customer service. Good luck getting ahold of them.

Microsoft is the most controlling, demanding, greedy, tyrannical, self serving company of any company anywhere, only google can compete with it's corrupt practices. How is it that they (Microsoft) are allowed to FORCE people to use what they want them to use? How is it that they can legally COST people money by making a new operating system that makes software purchased by the consumer redundant and unusable? How is it that they can refuse to make themselves available to their consumers when they (the consumer) has issues with their products?

What an awful company. Lost a major file I was working on as a result of their systems crash on 6/12/25. No way to talk to a live person and online support is useless. They're getting ready to roll out Windows 11 as if nothing at all has happened. I'm sorry this company exists. I give their performance one star because zero wasn't an option.

Such a controlling company. Forces you to sign up and set up for uses you do not want. Terrible customer service, cannot talk to a real person. Constant unexplained program errors. Such a corrupt and greedy company.

I cannot reach any live person to speak with at this place. Took my payment and still asking for more new payment to upgrade. I DO NOT WANT TO TALK WITH A COMPUTER!!!! How can I reach a live person and not a blasted computer????

I have been fighting Windows 11 since I got it. Now my system goes into restart over and over. On the phone with someone in another country (texting since you can't talk to anyone). They said to do everything I already did. Now there stating I have to get a technician to remove and reinstall Windows 11. Why should I have to pay again for Microsoft 11 when it's there program causing this. This just sucks! They gave a link to fix, you go into the link on the phone since the computer does not work. Download file and then it tells you no file found.

Microsoft made it close to impossible or purposefully makes it extremely difficult to get support. They say they have a warranty for their products but they purposefully make it impossible to work on warranty issues. This is deceptive practice.

For the past two years, I’ve struggled with an ongoing issue with Microsoft. Recently, I spent about 10 hours discussing this with indifferent support staff. While they quickly charge my card for the annual subscription, their payment processing is flawed. After my wife changed her credit card, somehow, they still charged us the fee and applied it to an inactive account.

They upgraded my plan and cost without talking or communicating with me in any way. I was just notified that my plan was upgraded from basic at 69.99 to premium or whatever they call it @ 99.99. They hide and change info without communication. Do not use or buy.