Microsoft Reviews

Microsoft apologizes for technical issues from their end not the "paid" customers end. Where’s our compensation. A lot of Microsoft customers that pay good money for your services are in my opinion are entitled to some kind of credit. What does everyone else think?

HOW could the giant that is Microsoft, this multibillion-dollar company, boasting of one of the top five (changing) richest founders in the world, dicker over honoring a service/product I'd already paid for? Boggles the mind... Last year, I got a new computer and ordered a year subscription of the MS Suite. It came with a key card, which I installed upon receiving in September (2017). In late January/early February, I started getting messages saying the software was going to expire, which it did right around the month's end. I thought this odd as I was sure the subscription had been for a year. It was. I checked the original e-mails and found confirmation. However, my new HP computer had just went down and was sent off for a warranty repair for 3 weeks. By the time I got it back, I'd gotten a new job and was not going to use the computer very much, so I postponed calling Microsoft to inquire what was going on with the software.

Locked me out of my account after 9 years - Don't even bother about an email account. Pathetic technician support. After several attempts to verify myself in 9 days they decide that I should get a new email address. They updated their services and I'd say locked out several of their customers. What an enormous joke of a company. Stars I wouldn't give them one star let alone five.

I downloaded an older version of Windows 10 Pro on my desktop. This version was incompatible with the audio drivers on the motherboard and caused freezing issues and the hated blue screen with clock_watchdog_timeout warning. I was told by Microsoft Technical support (after hours of waiting) that I needed to update Windows. The level 1 technician uploaded an ISO to the desktop, but we were unable to download the update because the computer kept freezing. He assigned a level 2 technician to call me back in 2 days within a two hour range. No one called me.

Update on 11/28/2018: Previously, I left a very harsh review on the latest Microsoft Surface Pro Tablet and Laptop. The Surface Pro 6 series. Seeing I have purchased the full series line of Surface Pro Tablets, from inception, I chose to elaborate upon my grievance. The product itself, well built. Good brand name components. Reliable when operating. Like most OS. Updates and revisions reoccur. With Microsoft, OS - revisions are sent out before they are reliable I feel. You were forced to download Win10.

I purchased a custom Xbox controller for his birthday. After hitting submit I realized the bumpers on the controller were wrong and immediately set to calling. After being told to call back after 5 hours, spending 3 hours being hung up on and transferred around, being given a number to call that tried to sell me some "great offers" like roadside assistance, I was told that the store is closed and doesn't open till 9pm CST. So I called again at 9 and was told "Sorry ma'am. You should have called sooner." When I explained I had, he got a sup involved who said they would fix or cancel this order and I would be getting an email.

Microsoft tech support is a joke. You would think that being they are such a huge company they would appreciate their customers, instead their techs work off how much money they can make a customer spend. I purchased a Microsoft home and student program for $150 and a brand new HP laptop. Brought everything home tried to install the program and kept getting a message that Microsoft was having an issue on their end to try after several minutes.

Windows 10 is going to be the death of Microsoft. I recently went through an issue which only further made me happy that I purchased my first Mac a few years ago. I won't be buying another PC with windows on it. If I need a non Mac OS I will be using Linux. Windows 10 is filled with bloatware, terrible lack of privacy, and a heavy-handed feel. An update installed that caused numerous issues including the "desktop unavailable" issue, and fixing the windows install cost me the data on my external hard drive which was erased when I installed their setup.exe to do an in-place upgrade. For years, Microsoft has failed miserably to listen to its consumers. Why else would there be an XP Forever, Windows 7 Forever phenomenons? Goodbye Windows. And I know you will be hearing this from many other frustrated consumers that you FAILED TO LISTEN TO.

I enjoy reading some of the articles under "Sponsored Sites". However I am bombarded with a ton of ads, which is annoying the heck out of me. Each "sponsored page" gives a one or two bi-lines and multitude of ads, before having to click "next" for the remainder of the "story", which goes on for 30-40 minutes. This then turns into 30+ minutes of the nonsense... just to read a story-line. I also want to say that recently (the last few days) I've seen less ads showing up on the articles that I had read.

My computer crashed, I purchased Home & Office 2016 and installed and activated the product. A month ago, my computer had another issue and so the company I use to repair my computer said I need to re-install. I did not have time and I took it to them. At that time I created an Outlook account, like everyone else. Per the Repair person's urging I wrote my Password down on a card and kept it a secret when I purchased the product. I lost the card.

I was trying to solve a simple technical issue in Outlook. I contact support via Live Chat and they said they could not resolve the issue because I'm a Business customer. They gave me a phone number to call, then after answering a dozen questions, they told me they were unable to support me since I purchased the product from a vendor. It's the same Outlook, and they could have provided support - they just refuse to use their resources to do so. In conclusion, Microsoft has become too large to support its customers, and they have lost touch with who they're serving. They don't care about you, and will refuse to support you.

My computer automatically updated to Windows 10. That was fine, I told myself. Then... then I realize that all my basic apps are missing. I got to play a DVD and I no longer have a DVD Player app. So I go to the App Store like it suggests and... it asks me to buy it. A DVD APP TO PLAY A MOVIE I ALREADY BOUGHT ON MY COMPUTER WHICH I BOUGHT. I bought a whole computer. That includes the ability to play DVDs. So now I have to pay 15 dollars to play them?! That is beyond ridiculous. I will never buy another Windows computer again!!!

I purchased an HP laptop and either never received the keycode by email for Office or didn't see it. I paid for the program when I purchased the laptop ($150). I called to ask for the keycode and after multiple calls, and showing proof of the purchase, they said they could do nothing or me. Although I bought the lifetime license, where I never have to renew, they said I would have to buy the program again to get another keycode for $150. This is like buying a car and losing a key and the dealership says 'Sorry, you'll have to buy a new car!' I also didn't know that if you don't use the keycode for 6 months after purchase, it becomes null and void and won't work - even though you bought it and it's yours.

I watch Netflix, Hulu, and NFL Gamepass all the time AND AFTER A RECENT MICROSOFT UPGRADE USING THE EDGE BROWSER, I NOW HAVE TO LOG IN COMPLETELY EVERY TIME where I only had to type in my password before. To me, this is stupid and annoying. I switched to the Firefox browser and now every website that I have logged into before comes up with username and password already typed in and all I have to do is click log in. The past six days I have emailed Microsoft two times about this and still no response. Online is hundreds of customer complaints about their stupidity, greed and horrible customer service. What used to be a fairly good corporation is going to hell and getting worse every day. I wonder if Bill Gates really knows all this or if he really cares.

I have been using Windows all my life and a product that Microsoft made. Why should I pay for technical support with Microsoft when all of these other companies offer free technical support. Like Microsoft is the worst company I have ever talked to in case of deal with customer server. They expect a person to pay for troubleshooting a problem dealing with Microsoft Windows a product from them. It's BULL!

I was on the phone with Microsoft's support line for about an hour and a half. After step by step they took me through to verify that I had purchased Windows 7 and upgraded to Windows 10 Home (he kept saying Windows 10 Pro) I had to dig out my old computer case and find the Windows 7 Home Premium product key that I had, and after waiting on hold for a very long time, I was told that I was going to get a new key to activate Windows 10 on my computer that I had to reinstall Windows 10 to.

I'm not sure the actual phone reps that you talk to after pushing your way through the robotic jungle to an actual rep know that they're lying, but they are. I called on Tuesday to confirm my 2.5-year-old Surface Pro 4 was as trashed as I thought it was. Flickering, shadowed screen. I'd already uninstalled the graphics drivers myself per online troubleshooting guides so I wasn't optimistic The patient tech (Mary) talked me through resetting the drivers and after about 2 hours of not getting any results, she says "This is a known issue with your system. We will send you a replacement at no charge." "Great," I said knowing already that meant that it would be no party on my end, reinstalling everything.

I called in for a simple request of getting Microsoft Edge to open and you all turned it into a major overhaul of my computer when you reinstalled Window 10, which corrupted my profile - so you thought you could just create another profile and everything would be ok. Well, it isn't OK **. I have lost 5 days of time and the lost over $2000 in productivity trying to get everything back to the way it was, and would have been lost if it weren’t for my IT Technician (and I had to pay him out of my pocket - I should charge you for his services!!!). I don’t trust you anymore and will probably never call you again or recommend you to anyone. Go ahead and send me a satisfaction survey. Pissed Off.

So I get a brand new laptop, and I immediately try to download Chrome. Not only is there a smarmy message about how Microsoft edge is better (it isn't and never will be) and I should use it instead, I also get a prompt saying "S-mode is enabled" meaning I can't download ANYTHING Microsoft doesn't make itself. No game clients, and certainly not Chrome. It came off as really desperate to be better than Google. Everything about Microsoft is second rate in every regard, including their endless need to shove Bing down everyone's throats. In the words of a wise woman, "Stop making Bing trying to happen, it's never gonna happen." If I didn't want such a cheap laptop I wouldn't have stooped so low as to buy a product from Microsoft's desperate plea for attention, so please, try not to strong arm people into liking and using your products. It only makes me hate the company even more.

I ordered an Xbox One X, the item was being returned by UPS due to a "hazardous material irregularity." The item never made it to it destination. I contacted Microsoft and was told that only once they get the item back will refund my money and then I had to do a whole new order to get a new Xbox One X. I did not have any options but to get my money back and then I had to do another order.

This company has no customer service at all, I placed an order and they charged me for it, then sent me one of the two products. Checking over my bank account they charged me for the more expensive one and sent me the lesser one. They then continued to keep on charging my bank account 12 times for the lesser item. My bank is currently unable to unfreeze the finances due to all 12 being in process for 3 days now, I have called and spoken to several supervisors, no one is able to help, all I've gotten is "that it has been escalated". They do not have a phone number or email address for this said department, I was also told "I just need to be patient and someone will get back to me with in 24-48 hours." Nothing about it being or how they plan on getting this resolved.

I have been a paid member for two years now, and have been disappointed every time I call them for support. First, the computer bot tries to dissuade you from getting through to a live human being, even though this is supposed to be the paid support number. Second, the people are overseas so the quality of telephone connection is poor and on top of it there is a language barrier due to the heavy accent. Third, they seem to only know the most basic stuff, anything that is more than a third grader's education level they are simply lost.

For many years I use Microsoft and any of their products, but since new generation and the expansion of Microsoft all the things we know as assurance they all disappear. We can't contact directly the support, we are always talking with a bot, games we uninstall that it install by itself and the bad services is growing more and more faster. Who supervise Microsoft? How we pass them through? How can we continue evolving without everything collapse? I don't receive anything in exchange and I don't want any money, like otherwise, I don't want be charge or harmed.

I have had the same issue for over a year and cannot get technical support without paying for it. It all began when I did one of their critical updates or they did an auto update. When I open a new document and start typing and then When I go to save it, it often looks like it has saved but has locked up Word. I have to force quit. And when I go to reopen the document is it blank. Very upsetting and frustrating. I think it is appalling that Microsoft demands I pay for their defective product that I did not create nor cause the issue with.

I have since learned I am not the only one this happened to. Microsoft started doing updates without the warnings and if you turned your computer off whilst it was updating it caused it to crash. This cost me to have fixed + lost me 5 days of working. Having got my computer back Word & Excel asked me to sign in or I would lose them, tried this but as it had originally been set up by the store and although I thought I had the password. nothing worked. I couldn't reset password as I don't have a mobile and 3 days on they still haven't responded to the questions I had to answer to access to reset. Not impressed Microsoft.

When someone hacked my email account for Hotmail/Outlook, Microsoft wanted verification that they made impossible to give. They wanted me to fill in my email address where the letters were missing, HOWEVER, there was NO possible way to do that! Nothing to click on, no cursor, no button, nothing! Not only that, but the email address I gave them for in case my first one was compromised ALSO wouldn't let me in because Microsoft controlled that one too!

I bought a Surface Pro 4 for my daughter's birthday. We were trying to use the computer and set it up but once we did the touchscreen nor the pen worked. We went to the store and they did updates and all and we spent like 2 hours at the store and they said it was all fixed, but when we got home and checked if the touchscreen worked it didn't, neither did the pen! Then we go back to the store 1 year later and they did updates again and the guy he left and said he was going to come back. We ask the guy to come back with our computer and he said there was a hardware problem. We ask, "What can we do?" and he says that they can try and fix it or we would have to pay $440 to repair it! This product sucks. Do NOT buy it.

Worst program I have ever used to the point where I may be switching my business exclusively to Gmail. How the government permits such a crap email program to exist is frightening. You add email addresses to the program and they disappear. 2007, 2011 were great. This Office 365 is a piece of **.

I would give minus stars if I could. This company decided to lock two of my email accounts due to "security reasons" because I switched to a different location. In order to recover the accounts they send a code to another account you have linked to that email. Just so happens both of the locked accounts were linked to each other so I had no access to the code.

I got a Surface Pro 4 for Christmas, and I absolutely loved it, very slick machine, perfect size, lightweight, fast. Use it primarily for school, but used it for recreation as well. Two days after the Fourth of July I went to use it for school work, only for the tablet to not turn on. It was charging properly, and just two days prior was running perfectly. A quick google search and I found out this was a very common problem with the Surface Pro. I tried all the troubleshooting such as holding the power button and doing a hard reset, to no avail.

I purchased about a product valued about 3000$ from Microsoft store online. Once they shipped the product, they did NOT ask FedEx to ask for customer signature. FedEx guy also left the package on the porch. It caused me a lot of trouble [needed to cancel my doctor appointment and took a taxi - which all cost me over 100$] to get home and get the package. It ruined my unboxing experience and got me lots of stressed. ALTHOUGH I love the product itself, but I do not why Microsoft is so very irresponsible in providing a good customer care. I called their customer service couple of times to give them a feedback to fix this flaw in their delivery system, but they were so rude - not even accepting that this is their fault. VERY disappointment with their customer service.

My entire family is increasingly concerned with Microsoft's treacherous behavior and after ~25 years of use of their products we decided that the PC with Windows 10 we purchased in 2016 was our last purchase of their products. What is happening? We realized that the company ever increasing greed made their products, especially Windows 10 extremely user-unfriendly. Skype that once was a beautiful and useful program became basically useless after acquisition by Microsoft.

As a 71 year old woman with poor hearing, marginal eyesight and who types with one arthritic finger, I use my computer for a lot of life's needs. My computer reads back to me and I can enlarge most things on the screen, however, Microsoft seems incapable of these accommodations. Of course they are holding me up to "renew a subscription" to be able to use MS Word and other apps that I formerly had been able to purchase outright. Furthermore, as a former college professor, recently retired, I had staff available to sort out downloading and other issues.

I received my credit card bill and noticed charges for Microsoft Xbox, which I do not use. There were hundreds of dollars in charges. I called Microsoft. Apparently they outsource to the Philippines. I was on the phone for an hour and a half. I verified my name, address, phone number and credit card number but because I couldn't provide the email address of the person who stole my information both the agent and the supervisor I spoke with, refused to help me. The agent told me "I'm on your side. We will refund the charges."

Windows 10 Spring Update Build 1803 has done irreversible damage to my desktop computer. This is a commercial computer with Windows 10 Enterprise, both the software and the computer itself cost over $5,000.00 to build and deploy. So far this update has cost over $50,000.00 in downtime and repairs, and it still is not repaired. I had done a fresh install of the operating system this morning June 30, 2018, during reboot the computer would not boot to Windows, instead it has booted to Diagnostic Mode and will not go to me login screen. I did a fresh install last night June 29, 2018, and the same results. That install was less than five days old and crashed on a netio.sys faulty driver that destroyed my disk, making it completely unusable.

I bought a brand new Surface Book 1 in 2016 Boxing Day and received it on 2017. When you pay 2400 AUD for a product you want to make sure the product works well and long. Microsoft offered only a one year guaranty. Well I thought they are so confident about their product that they don't see a reason to offer a longer guarantee. All of the sudden my Surface Book had a hardware problem only after 18 months! I should add that I keep my stuff very carefully, my previous laptop, which I bought much cheaper, worked for 7 years and I sold it after buying this one. So, the first feeling I had was that my trust has been betrayed by Microsoft.

After updating I had to reboot my computer. I have downloads from my university but they are not compatible with this new version. I talked to Alex most likely from India, and he accused me of looking for a free service "there is no such thing as a free lunch" he stated. Windows 10 upgrade forced me to reboot my computer which was stuck for days in an infinite loop of previous Windows version update. I explained to him that it is not free, it is included with the tuition. I wish there was something else than Windows, and Microsoft as common tools. Such a bad experience!

An automatic Windows 10 update (I hate Windows 10) caused my keyboard and mouse to become nonfunctional. (Screen stuck on "Choose your keyboard layout screen".) Day after day I've spend hours on the phone. Each day, a different person tells me a different thing. First, I was sent a media creation tool, which was supposed to fix it. When I called back to complete the process, I was told this would not work and they need to send out a technician. I was told to go get a cash card to pay the technician they will send out. Waiting around for the technician, I called to follow up. Was told they never send out technicians and there's nothing in the notes about this. I'm supposed to take my PC to a Microsoft store for fixing. There are none in my town. Ridiculous! I hate Microsoft. Hate Windows 10.

Microsoft UK disabled my software claiming wrongly that I had not paid subscription. A letter to them was returned demanding a copy of a letter that they had sent in receipt of my subscriptions. Emails are returned saying that the address is not monitored. So nobody will answer. Phone calls repeat ad nauseam a long mantra saying the call will be recorded. Only you never get through. After pressing a whole series of buttons on the phone, it asks you to wait, with more irritating messages. But after 5 minutes it switches off. Do not lease this product. Microsoft UK service is the worst in the western world. They despise their users. Their real customers are the PC makers.

I've got an old computer that got hit with a virus. I had to reinstall Windows, using the recovery disc that came with the computer. The product key isn't working. Got on the phone with customer service. They were very rude. They were very difficult to understand (thick Indian accents) but the call center was so loud I could hear the other techs as well. That's fine, and I tried to be polite. However, when I asked the woman to repeat what she said, mostly due to me being hard of hearing, she got very rude with me, even telling me to speak English better. To add to the rudeness, when the problem couldn't be resolved, which has resulted in me being unable to do much of anything with this computer, she recommended I go back to where I bought the computer years ago, and have them fix it because, "it is not our problem if your key is invalid." Very unhappy with their tech support.

I had a technical question. I had a series of values that clearly did not add to zero, yet that was what shown on the spreadsheet - zero. How could that be. I am a home user. What I clearly learned was that Microsoft really could care less about home users. I paid the annual, service charge of $99 but when push came to shove, I received no value. I spent a total of over 7 hours constantly being redirected, waiting, receiving no answer at the redirected phone and then starting over again. On one call my phone ran out of battery and the call was automatically ended. every person I talked with had no idea how to fix the problem. One time I was given phone number that was the phone number to a fax machine. I finally gave up. A few weeks later I received an e-mail from Microsoft asking about the quality of their servia ce. I complained that it was terrible and did not resolve the issue. I never heard back.

My account was "temporarily" suspended as a result of a selfish jerk who had access to my account reporting it after I finally locked him out of it. I submitted multiple -- so many, oh so many -- requests to have it unsuspended, only. "... [w]e received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account. Unfortunately, when TSV is turned on, we are unable to assist with an account recovery as TSV takes the account recovery completely out of control of customer service... The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so. Although this may not be the resolution you were expecting, unfortunately, it is the only resolution we can provide."

My laptop is barely 1 year old. It came with Windows 10. Recently the Windows 10 upgrade ran and ever since my computer has not worked properly. Every couple of minutes I get a low disc (D) issue. It tells me to click on it but nothing happens. When I look try to clean up space my computer says things are clean. My speaker icon on the bottom right no longer works. My screen goes blank, I have to hit the power button and turn it off and on. The camera for sign on only works part of the time. I'm not a techie so it is hard to try all of the tips for fixing things. This is a totally unacceptable situation and I shouldn't have to spend money to fix something that the biggest company on the planet messed up. It's impossible to get Microsoft to help and you can never be sure that the Microsoft representative isn't a fraud.

I have used Windows for quite some time, but I have never seen something on this level of disregard for the individuals and businesses that pay for their product. I hope there will be an option in the future to allow for 0 stars, and I think my stories below will make it clear why. On two separate occasions, Windows 10 began updating while I was in the middle of critical operations or attempting to get a heavy amount of work done.

I called and the guy was just disrespectful and unhelpful. I cannot even do anythings about it because he refused to give me his information as an employee. I told him my laptop is dead and it will not turn on after Window updates, and he told me to press the power button. Not once, repeatedly. He even said I am not understanding English. This is too disappointing. Is this customer service? I know I am a customer, but where is the service?

I have contacted Microsoft support to solve an issue, that was through the virtual assistant and I have asked to talk to a person who is real, after few minutes waiting, I got connected to an agent; "Please check my service request number." Agent have asked for remote virtual desktop access that I have agreed on, after we moved to the remote access he immediately ended the chat box, and rate himself as 5 stars, so this was not a customer feedback about this agent. He rated himself 5 stars, amazing! Unfortunately, your customer service remote support agent was very unprofessional and started opening my personal files which is not related to the problem that I reported, also without my permission. When I have asked him on the chatbox why he is opening my personal files, he didn’t respond and immediately turned off the session without writing a single word.

My computer was updated by Microsoft update. Their new involuntary Windows 10 update crashed my computer. Called tech support on 5/23/18 and they could not help me. Was told I would receive a call from a level 2 support person at 9:00 am on 5/24/18. I called back at 9:30 and was told he would call before 11:00 am. Here it is 4:30 in the afternoon, no call. No computer. I did a search and holy cow. My computer was wiped out, lost all data, photos. I can't replace the photos, and it's going to take a couple of weeks to get back most of the data. Thanks Microsoft, will not buy your computers anymore.

I have often had issues right after Microsoft installs update to my PC. The March 2018 update locked me out by killing my mouse and keyboard so I could not log in. I spent around $140 at Fry's to have my PC files backed up and everything wiped. We all thought I had been attacked by a virus. After spending days trying to get into my PC myself, and days waiting for Fry's to restore my PC, I had to reinstall all of my programs. I spent almost 2 hours on hold with Viper support only to find out that they were inundated with calls from others having the same issues after to Windows update.

I kept getting message to download Windows 10 from Microsoft on my computer. When I downloaded updates, my computer went blank, I lost all my files and computer does not work. I called Microsoft, they called twice but could not fix the problem due to Windows 10 updates. They do not want to help. It will cost me $225 to get it fix at the local computer store or Best Buy. This company is fraud and I will never buy anything from Microsoft. They have monopoly on the computers. Government should do something about this. My file number Microsoft gave me is **. I have filed a complaint with the FCC regarding this issue.

I recently swapped my father's hard drive. Moved over to a SSD. Creating a system image, and then trying to clone, failed so I just installed a fresh build of Windows thinking that since my father had already bought the full Windows 10 suite that it'd be no problem to get him set back up with all his apps and logins. Wrong. When I called into tech support, they wouldn't even allow me to talk to someone who could help me with my problem until I paid them $80! Which the rep at first told me (or at least I think that's what I heard and repeated back to him) was only $30, then he put the totals up on the screen, after I'd given him my card information, and lo and behold it was $80...

Windows 10 update on 5/18 rendered my Surface Pro 4 useless (no touchscreen/touchpad capability however keyboard still works). After hours on the phone with Microsoft tech they gave me an option of buying a replacement for 450 dollars for this problem that was "triggered" aka caused by their update. Before the update the computer was working with no issue at all. Why is it that I should have to purchase a replacement for them destroying my property? Never buying from Microsoft again.

So once again I have problems with Windows 10 and their constant updates required to fix issues that should have never been released in the first place. Update 1803 when it installed on May 11, 2018 rendered my laptop inoperable and has to date required 60 hours of useless Indian support that has not resolved my issues. Done with Microsoft and its Windows products, poor customer service and unresponsive executives. Moving on to MAC. Microsoft and looking at you in my rear view mirror.

Since Windows 365 was installed I have had nothing but problems with updates and Defender. If I am notified of an update, whether I leave it to update automatically or click update I am then told you couldn’t finish installing. I have had some prompts at shut down to reinstall which I have done but again am advised you couldn’t finish installing. With Defender, tonight I have had three messages to advise I am not secure, but no matter what I do I get a security acceptance am then advised I am not secure. I’ve tried Troubleshooter and everything else but nothing seems to work. As I am paying for 365 yearly. Now I expect some decent service.

My Microsoft Surface Pro was stolen over 45 days ago. Since then I have gone in circles with Microsoft trying to recover my hijacked 20 year old Microsoft email account. I have multiple police reports and FTC ID theft report to back my claim. The ticket system cannot verify my identity and I cannot get anyone at Microsoft to help me. I went online to chat with a Microsoft service rep and explained my situation again, and they gave me a number to call. The number was for Microsoft campus security!!! I cannot even get Microsoft to respond to open tickets I had in the past! I am a paying customer! I have Microsoft 365 subscription and I was using a Microsoft computer! The email account was a paid dial-up account from the 1990's! Why is MICROSOFT treating a victim of multiple crimes like a criminal? I want my account back!

Bought a Microsoft Surface Pro 4 device January 2017. Experience with Microsoft has been a travesty. Disgraceful customer service. Delays, procrastination and a steadfast refusal to refund. Will NEVER use this company again! Device had multiple issues that got rapidly and consistently worse. Replacement sent. Obvious refurbished device needed multiple updates, errors and further issues from the outset. Due to Microsoft delays sending it I was unable to send back immediately. Second replacement device finally sent after yet more delays from Microsoft. Device finally arrived. Don't want to touch as this has now been ongoing issues and has such a negative thing in my life for 15 MONTHS, has had three significant updates in the two week since (May 2018), pen not fully working. To my surprise two weeks later been charged $190 for an 'In Warranty Advanced Exchange'.

This is the worst program (Excel 2013) if you ever need any help opening up large files. They wanted to charge me 400.00 to walk me thru on how to open the large file. This is a ripoff. They are no help at all... I already spent a lot of money to get the program and they have no help online or thru the online chat. When I called them they informed me that they would have to have a technician call me back. Please people why can you not know the product that you are selling and give someone assistance without charging an arm and a leg. If I could give 0 stars I would but 1 is what I have... Microsoft is a ripoff. FOR GOD SAKES I HAVE A SIMPLE QUESTION ON HOW TO OPEN UP A LARGE FILE. WILL NEVER PURCHASE MICROSOFT AGAIN.

Purchased a Surface Laptop July 2018 - constant issues with RAM after 3 months of having the computer it would turn off and freeze. I took to Microsoft and they fixed the issue (which is not convenient since the closest store is 2 hours away and they had to keep for 3 days - it's my work computer). 5 months later same thing. This time they forced me to pay for a year support subscription to repair the problem for $250 (discounted to $199) because I complained so much! Telling to me to call monthly so they can check the computer.

The first four customer service reps I could not even understand their English (from India and somewhere else). I was then transferred to the Philippines so at least I could understand. She was great and on the line with me for hours. But she said that my account had been switched to another email address. How did that happen? So now, I find out that my account was not switched to another email address -- that account actually belongs to someone else. So my account still does not show my subscription. I just got off the phone with another Philippine rep who would not listen -- he continually interrupted me as I tried to explain the problem.

Microsoft Surface Pro 3 stopped working unexpectedly. Was informed by support that it could not be repaired. Since it's out of warranty they could replace it once they received my non-working unit. Ship them the unit, they were supposed to send replacement within 48 hours. 5 days later no replacement is yet shipped. They have had my unit for 5 days and my money a week earlier than that. 2 hours on the phone and one on the website trying to reach a live agent. Finally reach an agent who cannot tell me why it has been delayed or when it will be shipped. Worst customer support experience of my life. And that is saying something.

One the most pathetic phone support that I have ever had in my professional career. Genuine licenses are not being verified online, phone calls not being answered with a claim that all agents are busy- now almost for 1 hour. If they can't evaluate their own service center then how on earth they can give support? Why can't they add more staff especially when they are making so much money? What could be more unprofessional than that. With this approach, people will start getting rid of Microsoft very soon. My 2 cent suggestion, if you can, avoid investing into Microsoft products.

I have had OneDrive storage now for years. This month I paid for the OneDrive+100 like always and instead my account now shows 5 gigs of storage and they will freeze my account soon. I have the receipt showing I paid for ONEDRIVE+100 for $1.99. It did not say 5 gigs. Customer support would not help me out. Beware of Microsoft's shady business practices.

Microsoft effectively bullied me into having to purchase the updated versions of their software (barred me from using any of the features in Microsoft word, locked me out of my Skype etc) and when I went to buy the updated version, I found out that I can't sign into my bloody account. I tried to update the email and accidentally typoed and now I can't access the account because it keeps saying 'You've already changed it, please wait'. I tried to contact the staff for help, but so far all I've gotten were clueless bots that utterly failed to even remotely grasp my issue and literally had to be told multiple times to put me on with an actual person. I'm currently in a queue waiting to hear from someone but I sincerely doubt I'll get anywhere before I have to go to work. Microsoft is terrible and never ceases to make things worse each time they apply an update to their products.

I am stuck with Windows system. This company has no new ideas, has issues with operating systems and come up with dumb updates like every month. One time Microsoft forced me to update, and I had no choice. When I let it go ahead it got stuck in the middle and never recovered. I could not start my computer and Microsoft help desk could not either. I lost all my files, and even they could not help me to recover from OneDrive.

So I bought the brand new Surface Book 2 just as it came out this past December. Long story short, I've been in constant contact with chat support because of various and ongoing issues. The most prevalent, constant blue screens. They there while working on projects, browsing facebook, just turning the device on and, if the Surface Book hears you talking about it negatively in the other room like it did the day my wife was having feels over my frustrations with the device. Worst comes to worst when I've had enough, this after a tech tried to fix the blue screens a month before, and I call and demand a refund. Eventually, they agree to this. Without needing to bring in a novel of fun interactions over the next eight days, I eventually get told they meant no. I'm offered a refurbished laptop in place of my brand new one and only after complaining do they then offer a brand new laptop.

I just bought a Dell AIO with all the bells and whistles for working with design and photography, it's a nice machine other than the pathetic Windows 10 1709 install that has plagued me since day one. Contacted Microsoft 3 times with three uneducated answers resulting in 3 unsuccessful reboots. One of them tried to reset Windows to version 1703, forgetting that you cannot stop automatic downloads. There are as many "fixes" on the internet as complaints, none of which I would actually trust. So, after a week of delayed work and missed deadlines, I finally took the computer back to Staples to have them look at it. The tech, who happens to be a neighbor of mine said she'd be rich if she had a dollar for every computer brought in for this problem. Her only solution was to set the update timing for early morning when I'm not working which is only a patch. So, what recourse does anyone have? I suppose I could file a complaint with the BBB, we'll see...

Bought 2 laptops. Two different brands. BOTH crashed during initial set up. The only thing in common? Both had Microsoft 10 pre-installed. It was during this initialization boot up/setup they crash. PC comes back up with a "just a moment" never ending spinning circle. It's now been spinning for an hour. Re-booting again does nothing to resolve the issue. Just a circle spinning saying, just a moment. How long is moment? HP and Dell should re-think pre-installing Microsoft Windows 10 on their good products. I've spent $1500.00 to stare at a useless blue screen with a spinning circle that cannot differentiate between a moment and an hour.

Microsoft word is a good product and I have been happy to pay for the product and replace when I get a new PC. I only use this once or twice a year which does not justify a monthly charge. I cancelled the product online and it showed that I would receive a refund in a couple of days, instead I was charged again the following month. It is now 6 months later and I still haven’t received a refund. It’s not just about the money, more about the principle. I would be happy to pay a one off price to keep the product and use when and if needed. Large companies with a good name then get greedy and feel that it is their right to offer a poor service because they can get away with it.

For the past several months working on my computer has been a struggle as Microsoft/Windows (Windows 10) constantly interrupts my business work with a need to update settings. They ask me to pick a time, as this will sometimes take a long time. In fact, they will come right into my project with these interruptions leaving me no choice but to select a time. These so-called updatings take several hours, and never have I been told that it's okay to restart or that updating of settings is complete.

The worst customer service I have ever come across. After waiting for an hour to speak to someone I was told it was the end of his shift and he put the phone down on me! After calling back to speak to another consultant, one of my queries could be answered. Absolutely shocking. If I could give less than one star I would.

My trust in Microsoft has completely diminished since the Creator's Update. I have had one computer crash, when using Microsoft's recovery tool the computer is now in a loop of constant recovery. My 9-year-old's, 3 year old Lenovo computer will not play his paid for Steam games when the Creator update is in place. Steam was no help and Microsoft? I set up a call with Microsoft and was grateful to give my telephone number in case we were disconnected. While talking to the Tech, (who had no more information other than what I saw online), asked me to hold to see if he could find out anything more, I was then disconnected.

I did NOT choose Windows or Microsoft products! My laptop came with Windows already installed. Failed update after failed update, I set my laptop to NOT receive any more automatic updates from Windows. It did the update twice anyway, at first a restore solved the glitch. A THIRD update installed without my permission, and I had to do a refresh. I lost all Windows apps. Microsoft would not refund the money I spent on a two year Word subscription to re-purchase the apps. They also had the audacity to say it was 'my choice' by subscribing to their product, regardless of performance outcome.

Microsoft Corporation is a bunch of thieves!!! I was told my card number was no longer in their system but I've been charged almost 300 and lied to again and again about my refund! I will never buy anything associated with this company.

I don't even want to give one star to Microsoft. I was trying to get help with downloading a program that I purchased online, because I have been a Microsoft user for many, many years. Instead I got this yayhoo named Naveen, that I stupidly gave control of my computer, tell me that I had 195 problems wrong with my laptop and that it would cost me 249.99 dollars to fix it. I am sooo sick and tired of dishonest people that should be helping with the software that I just purchased, instead of trying to sell me more expensive software. And I am sick of the companies outsourcing to people who have thick accents, that live in a foreign country!

Let me just start by saying I have loved, and only used Microsoft products for years. I have not really had any major issues. However, after the past two days trying to resolve the same issue that has plagued my last 48 hours. I will never purchase Microsoft again. Apparently, when Windows 10 decides to update, you have no choice in the matter and if Windows somehow makes your touchpad on your laptop completely stop working, this type of problem is not something Microsoft technicians can easily fix. So, I have lost 2 days of work dedicating my time to hanging on the phone with these techs for HOURS.

Microsoft, what is going on??

Microsoft has perhaps the worst customer service. My laptop gave me a black screen with a logonUi.exe message after I accepted the push update from Microsoft, and since then I have not been able to Login to my laptop. It's been over a week and I spent hours talking and chatting with their tech support and I get hung up on or disconnected. I was finally able to get the IOS downloaded using a USB, since my laptop came with everything preinstalled, and all I needed was a new product key so I can finish the reinstall, and they tell me that they need to escalate my call to a tier 2 tech support and they will have to call me back. SERIOUSLY, this is ridiculous. I will never buy a Windows computer again, and never buy ** from QVC... Worst mistake ever. It is sad that large corporations like this offer that kind of service.

Microsoft updated my PC. Twice this rendered me unable to access the internet. The first time after 3 days, the support chat line fixed the issue. Two weeks later it happened again. This time no chat was available. I had to talk to a tech. This is torture because I had to wait 20 hours to contact the person, then she ignored what I told her about the fix that worked then after about 90 min. she hung up didn't call back, and I had to start over again. After being on hold for 3 hours I am quitting. MS is the worst at taking care of its customers. They broke my PC and wouldn't help me fix it. IF I COULD RATE THEM A NEGATIVE NUMBER IT WOULD -10.

We are being tortured from Microsoft TS even Management. We spent close to 30 hours being tortured only to get to senior level management who has tortured us worse. What is wrong with these animals. Bought a brand new computer and Office 2016. Their support is so awful, my wife who's undergoing cancer treatment and I have decided to donate our brand new computer to a house of worship and buy and a Mac. They think they're God's gift to the world and you refuse to be available when they decide to call - you're screwed. It's their way of you get nothing. Please help me call them out of this garbage. I have spent over 50 man hours in total and when I click on my contacts in Outlook all I see are emails. I have explained this to them numerous times and they just don't give a crap.

20th of Feb. I called Microsoft to ask for help in installing SP1 for windows as I kept getting blue screened. Waiting an hour and a half, the first rep Meghana didn't even know what SP1 was. I thought "O this is going to be fun". So I told her what it was doing and even showed her a picture of the blue screen. She redownloads the SP1, disables my Norton and tells me to unhook my second LCD. Then installs it anyway. Sure enough Blue screened. Doesn't fix anything she did but instead tells me she made a note and, "A tech will give you a call on the 26th of Feb. between 11 am to 1 pm to help you" and hangs up. I called back and waited an hour to talked to a Jose, I told it what had happened and he told me "No, someone will call you tomorrow between 11 am to 1 pm." Next day, 1 pm came and went, no phone call.

I can understand Microsoft forcing advertising when a game is provided for "Free". I'm much less understanding when in addition to onscreen advertising they have begun forcing full screen advertising while in the middle of play. My wife and I watch internet television and all of the sudden we have a blaring commercial over the top of it. I'm also a bit frustrated that the game didn't do this from the beginning. I guess Microsoft found a way to get another 10 cents from their "free" game.

Windows 10 Updates - In the last 2 years I have lost 2 computers to Windows updates. As all of the other stories, I have to buy a new computer and have to buy another $200 Office plus I have lost everything that was not backed up since the last back up. Upon asking Microsoft why they continue to ruin my computers with updates, I was advised that they will stop updating my computer (aka corrupting my computer with forced updates making it totally unusable) if I pay them $99. Now of course this is only a one year fix and based on my previous experience with overriding my ability to deter updates, I don't believe it will resolve the problem. Is this legal to knowingly corrupt thousands of computers and charge a fee to NOT damage them.

Microsoft recently did a Windows 10. It caused my husbands and my computer to got into a start loop for which we were unable to get out of. Microsoft was totally unhelpful and worse unconcerned with the trouble they caused. I finally wiped my computer and started all over. When I went to download Office (I paid for a monthly subscription) Microsoft couldn't find my subscription and were unable to give me a key, but no hesitation in taking my $6.99 a month. After spending an entire day, I cancelled the old subscription and opened a new account under a different email. I was still unable to download the program.

Microsoft owns you and your computer. If you want to stop them from deceiving you into having your computer upgraded to Windows 10 and doing updates without your permission, which destroy your computer, file a complaint with the FTC, phone number 877 382-4357. I filed a complaint with them and I was told they need more complaints from people before anything can be done. I'm surprised no one has ever contacted the FTC before to complain about the lack of transparency and inability to contact Microsoft executives to tell them about the horrendous service provided by their company. It also might be a good idea to contact Microsoft's Investor Relations Department to complain about their service and let their investors know how badly they treat their customers.

The problem started when Microsoft Office updated to version 16.9. This new version created a compatibility issue with EndNote. I contact EndNote and here is the response "The only solution for EndNote X7 is to downgrade Office to version 15.x. or upgrade to EndNote X8. The X8.2 update will solve the incompatibility issues." So I tried the downgrade option and it did not work. In the process of reinstallation, I noticed many of my DOCX files were damaged and MS office stopped function properly. I contacted Microsoft for help starting on Tuesday (Jan.23, 2018). I made many phone calls and online chat on Tuesday, Wednesday, Thursday, Friday, no one helped me because I have a volume license and did not know the license key or customer ID. The MS Office was provided by the University of Toronto and I did not know the customer ID. Very frustrated.

Honesty is the soul of business. I am very disappointed that Microsoft has such irresponsible tech supporter. On 12/24/2017, I purchased the Microsoft Office 2016. On 1/21/2017, I called MS Tech (1800-642-7676)) for Excel ruler unable change from cm to inches and Outlook has two set of contact lists. MS tech, Jad, remote to my laptop and took 30+ min to scan (SUPER AntiSpyWare) my PC. Then MS Tech Jad and Supervisor, Varun insisted, I need to purchase $199 tech support package then they can fix the problems. My 2016 MS office application is less than one month old. The MS Tech is dishonesty, pushy and very slick. I asked where are they located. Varun told me he is in New York then he said he is in India.

Three days I have been trying to get support: They are expert in getting rid of the customers. No leadership or managers. Last time waited for 45 minutes and the guy started speaking to me. After two minutes he put announcement that they are closed and goodbye. They refuse to give you case number. I have an Apple Laptop, telephone. Never I had unsatisfactory experience! I decided to give my PC to the Goodwill. Think twice before buying Microsoft!!!

I received an update this morning at 11:30 (unwillingly), and it crashed my computer. I've called several times with a minimum of 45 minutes at a time being on hold. Every time I have gotten somebody in India who cannot speak English and cannot help! They bumble around with trying to communicate and then put you on hold or transfer. It's unbelievable at the customer service and language barrier. Been on hold literally all day. Still on hold and about to say to hell with them. Sad part is, they don't care! These goat and camel riding ** just move on to the next call to hang up or transfer on. Microsoft should be ashamed!!!! They are horrible and I will be escalating this to the upper management and continue to make it my life's mission to run them down... not that it will do any good. I can't think of the words horrible enough to say for this piece of ** company. If I could rate it less than 1 star I would. TO HELL WITH MICROSOFT!!!!

Customers should be able to decide if they want an upgrade, not be forced by a dictatorial software company to upgrade beyond the capability of their hardware. This is what has happened, been running Windows 10 since it was released and with the latest upgrade it is no longer working correctly. I was told by a MS tech that I had 2 choices. Go back 5 years in time to Window 7 or buy new hardware. I am a 70 year old retired person, that enjoys technology and have been a MS user of Window 10 and Office365, but am getting very tired of MS dictatorial attitude concerning their customers.

I received a message of my new HP Pavilion laptop that Windows 10 needed to be upgraded and the upgrade started without my consent. So far this week I have spent 7 hours with tech support in which I was required to subscribe for $200 tech support package. They worked on it and had me disconnect my phone and remotely worked on the computer to 1:00 am. The tech called me at 1:00 and woke me up. Another 7 hours of remote tech support on Tuesday and again a 1:00 am wake up call to discuss. Wednesday another 6 hours and unable to upgrade. Today, Thursday, the tech started again to remote in at 7:00 am and work on the upgrade. What is happening. Why did Microsoft initiate an upgrade when apparently many customers are having the same problem. I want this finished. I never asked for the upgrade and now I have been unable to use my computer since last weekend and I'm out $200. Has anyone else had a similar experience??

The last forced update was the nail in their coffin. I hate Windows! Really... they are terrible. Not only do they force their updates upon us, they also think they have the right to put my files and pictures in "a map" and then place empty maps of their own in place of it. They forced their new browser Edge upon us, but in the process "accidentally" destroyed all of my Chrome settings. My bookmarks.html is now a bookmarks.tmp file, which mean it's destroyed and not to be used again. I had an amazing workflow going on on this computer, now I can start all over again, having to search for every single program and every single file, because they replaced everything. Stay the hell out of my computer! I and only I decide what goes on this thing. It's not of your damn business whether or not I use your updates... Leave me alone!

Purchased a Surface Pro 4 in 11/17. Tried to boot it up 1/18 and had a black screen. Called Microsoft technical support for assistance and was told an engineer would call the next day at 9 am, no call so called them again, was hung up on the first time. Called back and spoke with a person who had me do the same "fixes" we tried the night before. She told me I would have to get a "new" Surface Pro 4 and they would send it to me. I asked her if it would be a new unit or a refurbished one. She said it would be refurbished not new.

When contacting Microsoft with assistance for Word formatting they were not at all concerned with my problem but spent most of the time trying to find out what kind of help services my subscription to Word I was entitled to. I asked the person if I could share my screen as most problems simply require you to click a few things and they said I'd have to buy the next level up in order for them to do that. After 25 minutes I gave up. The person I talked to had no idea what I was talking about and was unwilling to share screen because I didn't have a higher premium service.

I ordered a gaming PC through Microsoft’s online store on Dec 22nd and still haven’t received it. It wasn’t a pre order, nor a back order. It was noted as in stock when I purchased it, the $$ has been charged and withdrawn from my CC. It’s been a month since I ordered it. I’ve called four times now, each time being on hold for 30+ min to speak to someone who inevitability sends me to another Dept. They never have an answer as to if or when the order will ship. They always promise to call me back with an answer within 72 hours, that never happens. This has been a horrible buying experience.

Hello everyone! I am so extremely tired and upset with Microsoft Office right now. I purchased the Office Home & Student 2016 for PC in January of 2017, and everything was working fine until about 1 month ago, when for some apparent reason I could not open a new file in Excel or Word due to disc space (I have not checked PowerPoint), however I have plenty of disk space (818GB). I am able to open saved documents. By the way I have Windows 10. I spend over 3 hours with Microsoft support. 1.5 hours of which, the technician accessed my laptop via remote access. The Microsoft technician - first tried to "repair" the program, that did not help. Then we completely uninstalled the program and installed it back - still the issue remains.

Called Microsoft technical support. They transfer the call to level one support. She spent two hours but couldn't resolve my pc issue. She said she needed to escalate the issue to level two and gave me a case #. She told me level two tech will call me at 6 pm, which was 3 hours later. Waited by the phone from 5:30 pm and was carrying my phone around to make sure I dont miss their call. 6 pm came around and they didnt call even till 7 pm. So I called them at 7 PM. Tech support picked up and got me to level one, which took an hour. Level one told me they needed to get level two to help me. They transfer the call to level two but no one picked up even after 2 hours. I hung up and called them back. Took 1.5 hours to get to level two.

I am a graphic designer and own several MAC computers that range from 2008-2018. I have had some computer challenges that required me to erase my hard drive and reinstall all of my software. Apparently the older version I paid for back in 2011 is no longer a valid copy. Regardless of how old my software and computers are I should be able to have a valid, working copy of the software I have already purchased. I understand if no support is offered on the software, however to invalidate my copy is not right. I am not trying to put the software on several computers, only my very old iMAC that it's compatible with. All I am asking for is to have my 2011 version of MS Office working on my oldest computer as it was hours prior.

It was a minor technical issue happened on my aunt's Windows 10 system, her system can't show her account after I used my Office OneNote one time on her computer. I tried to fix it but I failed, so I decided to call Microsoft for the first time in my life. I first tried to call the customer service in China (cause she purchased the computer in China). The lady told me this kind of issue is in charge of paid service, so I had to pay RMB (Chinese dollar) 125 to get someone on the phone to teach me how to fix it. I said okay because I caused the problem for my aunt. Then she asked me to verify the authorization of the Windows system to get the paid service for me.

25 years I am using personal computers and I never had this before. I had 2 complete failures in 2 years: 1x the screen and now the computer does not start anymore. Twice Microsoft has to completely change the unit. The guarantee does not work anymore so Microsoft is now asking me to pay half the price of a new computer!!! With that type of failure rate, it is like buying a new computer every 2 years. If that is the business model of Microsoft, I am not impressed. Basically there is no incentive for Microsoft to make a computer that works. Microsoft might as well just charge a maintenance fee of half the computer cost per year... Not mentioning the recurrent loss of data that I had. I had similar feedback from friends of mine (screen failure...) so I do NOT recommend this technology for now.

This is the absolute worst experience I have had with any product of service in recent memory. It costs $149 a year to have "experts" on call 24/7 help with all computer related issues. Each of my last few calls (for a tune-up or something like Firefox keeps crashing) keep me on the phone for 3-4 hours. I'm NOT KIDDING. In one case... 8 hours... still not kidding. The "experts" do not seem to have the skills, information or knowledge to do these simple fixes. Furthermore, they do not seem to speak or understand English, which makes communicating a problem extremely difficult.

I recently received a notification from Microsoft to update my Windows 10 operating system. It kept coming up with popups stating it was ready to update. I kept postponing it. The 3rd or 4th time I postponed it, it automatically started updating my Windows 10 operating system. This was against my wishes. It started the process and there was no way to stop it. Now, I am unable to use my laptop computer. Windows will not start and I am forced with spending my time to attempt to salvage files I have on my computer's hard drive.

A friend email me to try to connect to his Skype account that had lost all his contacts. I opened Skype and all my contacts are gone! Skype tells me to start a new account. Skype used to be a smooth application, reliable, easy to use. Microsoft bought it and now Skype is a useless application taking space on my Mac. Goodbye Skype! I feel bad for you Skype. Microsoft bought you to kill you for some reason.

This occurred on or about 12/23/17: Recently using my Mac OS version of Excel (Office 2008) when I received a pop-up (can't recall the exact form of notification and specific wording) that offered update of my Office Excel. My recollection is that it appeared to be offering upgrades and/or improvements of my current Office 2008 software.

Upgraded my hardware and windows 10 unactivated - Called, guy barely spoke English, Jerked my chain for 2 hours before I asked for a supervisor and the supervisor told me my old Windows key I had been using for 2 years was pirated! I bought the ** thing for Amazon! I hate Microsoft and their crap.

Can't download Office 2010 with a key code. I do not remember my Microsoft account nor do I wish too. I do not like some techy making changes to design and layout so I do not want newer versions. Keep the changes to a minimum and I would think about updating but I can't stand 2016 nor 2010 but could not keep earlier versions that were much better for ME. If it ain't broke don't fix it. Stop trying to improve my life based on your idea of what my life should be like. I got a new computer and just want to keep 2010.

There are to many complaints about MS to list here. I spend more time trying to find fixes for problems, that my business is suffering. I think we are all tired of being forced to Pay Each Year for a product that sucks, completely. First, was the new Outlook that totally interfered with my people getting my email every time. "Didn't you get my email? No." Or "Yes, but it looks funny." Forget it! I went back to the old Outlook (works fine by the way). Now, "Edge" keeps nagging me to change from Chrome. Edge was part of the problem with the New Outlook Program. Let's not forget the Continual WAITING for word to load... I have spent hours trying all the "answers" for this problem. Registry, etc. I have never had such a horrible experience just to get online and complete a document.

I feel like I live in the twilight zone, at least when I'm dealing with Microsoft. My daughter's computer hard drive crashed, and her computer won't boot up any more. I purchased a copy of Windows 10 Pro for that computer on the Microsoft website which I found out today was a "digital license" copy of Windows 10 Pro for $99. What the heck does that mean, "digital license"? It means it is a one-use license. When I bought it, I don't remember their website telling me it was a "one-use" license. I also don't remember their website saying anywhere that if my hard drive crashed, my copy of Windows died with my hard drive. I went to the Microsoft store to download a copy of what I had purchased so I could fix my daughter’s computer. There was nowhere to click to download a copy so I clicked on the “help with order” button.

It is sad to think that Microsoft has lost touch with customers, they are so big and careless that put out glitched software that impact thousand of computers with absolute disregard of the problem they cause. It is ridiculous that we have perfectly working computers for years, suddenly they put out an update that rendered thousands of computers graphics cards unusable and their answer is: "This issue might have occurred due to some compatibility issues. For us to efficiently assist you with your concern, we advise that you check if your computer is compatible with the Windows 10 Fall Creators Update. You may refer to the Forum Article below: Check this List to Determine if Your Computer is Compatible with the Windows 10. We're looking forward to your response."

I bought a Microsoft Surface computer when they first came out. ABSOLUTE GARBAGE!!! I do not recommend them. You will be sorry!! It is like throwing money out the window. I have had it in for service. Same story. Will not hold a charge. UNRELIABLE!!! I am probably going to end up buying a reliable HP laptop. If you need a reliable laptop DO NOT BUY MICROSOFT SURFACE! You cannot even use it if it is plugged in charging. It is a Nightmare!!

All the Microsoft Suite applications have turned into pure garbage. Wasting hours and hours of senseless troubleshooting, hung processes, forced reboots, missed deadlines and goals. It is just an irritating pack of crap being sold to people with Outlook being at the very top of that list. I don't know which crappy engineering philosophy Outlook is designed upon, so that it religiously gets hung 85$ of the time trying to do simple things. And this is not in one location working so one can blame the local network and say "Well it's not us" as though people are crazy making the observations. What Guinness book of world record margins is Windows trying to reach? Every subsequent version comes more bloated, with more constant hanging and reduced productivity without learning anything useful. Some other products should be developed so this rubbish Microsoft is putting out can be piled up and incinerated into oblivion!!! Useless company selling garbage stuff.

When my credit card # was stolen the bank canceled the number, my game charge was returned. This caused the game I had purchased to stop working. When I called Microsoft Xbox to try and pay they said I had to pay the new price which was much more. Thanks for nothing Microsoft. The attempted theft from my card was stopped. But the "extraction" of my cash by Microsoft was completed. Way to go profiting off other folks misfortune. My interaction with your service departments resulted in nothing but a waste of my time; because they "can't do anything outside of the policy". Still, if I can cost you some sales and a bunch of your sales clerks' time that would be worth my while as payback. Expect me to stand in your store and tell the story loud and clear while extol the customer service at PlayStation. You are not nice people!!!

My mother passed away in January of 2017 and I kept her bank acct open because the mortgage was taken out of the acct automatically. I found 2 charges from Microsoft on the acct. in December. Since I only keep the money for the mortgage in that acct. It caused 2 overdraft charges to be charged. NO problem, I'll call Microsoft. They will take off the charges and reimburse the acct, right? WRONG! I talked with someone to cancel the Microsoft 360 and they canceled the subscription AND reimbursed the money. I was transferred to cancel the Microsoft answer desk and they need to send a code to the email address or the phone number connected to the acct before they can even cancel the subscription. SHE'S BEEN DEAD FOR ALMOST A YEAR!!!

For the first time I am calling Microsoft and experience a 35 minute hold time and ridiculous customer service, to the point that it seems the 4 representatives I spoke with are not informed on their product and continue transferring from one person to another and after 4 people nobody can help with a Windows 10 issue that only required directions on deleting temporary files off of my PC. Never again will I call because of this 1.5 hour experience that was a complete waste of time.

I am so disgusted with Microsoft right now. Every time there is an update my computer has issues. They were supposed call back twice and didn't. I use this for business, and it just freezes and does nothing. I have had 11 case numbers to date and issues is not resolved.

Windows 10 big mistake - Office 16 changes just as bad. I'm so tired of some Microsoft techy person rearranging how I can use and/or track my Windows File Directory. Their additions are not improvements, rather only additions to the layers and number of clicks to get to where I need to be. Same with Office... they seem to think it's okay to change layouts, icons and force use things that are of no value to business people and only add layers into the way I get to my work. OUTLOOK most horrible!!! And SLOW, SLOW, SLOW.

After messing around and getting familiar with it, I quickly realized I can't play movies... Seems like a pretty basic thing for my computer to do, seeing how till now it could! Now I have to purchase apps, to do things my computer was already capable of doing prior to Windows 10, $14.99 to get a DVD player, to effen crooks, you also made it nearly impossible to navigate, and made it almost impossible to find things like My Computer, Control Panel. I'm convinced I will soon start writing my own operating system so you money hungry epic failure Windows development company have competition, you really screwed the people on this one!!! I will sooner throw my computer away than ever use anything Microsoft again!

Brand new tablet not a Microsoft but HP recently auto updated W10 to version 1709, sound no longer worked, cameras no longer worked, videos on various sites would not load right after the update, several days with remote access tech support with no help. Could not fix issues, so agent sent an OS to reinstall Windows then I got only black screen and no OS would load at all, took it to Microsoft store. They worked on it for a week and told me, "HD is corrupted. You should buy a new one!" So OS must have been corrupted or malware, now cannot get ahold of any customer service only more tech agents, TURN OFF AUTO UPDATES AND DO NOT INSTALL ANY IF YOUR WINDOWS IS WORKING FINE, BE WARNED. THE W10 updates will crash PCs and leave you with no solution. Microsoft won't care, buy Apple!

My other email was blocked a week ago after trying to sign in. Filling out online papers 23 to be exact still telling me I'm blocked. Will not let me import my emails from Live.com. They are stealing my info costing me a lot of money due to fact that's how I keep up with my attorneys bank statements and bills. I will sue them if I get a lawyer as they are wrong and irritating me. I'm 71 and refuse to let Microsoft destroy my records and files who has them now. I believe this is a scam by Microsoft.

A routine reset and update has resulted in wiped and corrupted files, some of which will no not restore from their backups. The failure in multiple ways of Outlook 2016 and the loss of all calendar information and multiple files. The hatred by MS or Google seems to have gone to new levels with multiple diverts and blocks and popups to steer you away from Chrome and other sites. Bizarre inoperability of the taskbar. I now understand why people eventually give up on MS and go elsewhere. Until the annual licensing I kinda put up with it but I am no longer motivate to pay $200 a year for this nonsense.

I have been getting error messages for windows 10 update. I talked with FIVE different agents including a manager. None of them were able to help in the issue. One of them named Gowrish closed the chat halfway for no reason because he couldn't solve the issue, he didn't even tell me he is going to close (I tried to stop him but he closed the remote access quickly). The manager Rajesh **, was very helpful in cleaning up the computer, when he finished that, he closed the chat screen but kept the REMOTE CONTROL running. He saw I was putting poor review so he closed the review screen and ended remote access. WTF Microsoft? I never never never thought I would say this, but I'm considering Apple now!

It seems every time my Windows 10 updates, something changes. Sometimes I have to reinstall programs just to get them working again, or my personal preferences change. On this last update they changed my default mail program, Outlook, to Microsoft mail. Can they legally do that?

I have subscribed to Office 365 for several years with my Mac since it seemed the viable option initially. This year I was sent links to renew at what I was quoted (69.99) and attempted to change my credit card. Because I was in Canada, the links would not work when attempting to adjust and I spent several hours trying to contact a person to deal with this.

I used a Surface Pro for work and loved the lightweight portability of it. The keyboard and touchpad were great... But the responsiveness of the tablet wasn't as great as I'd have liked on all wifi networks, but it did work through a VPN so I never knew whether to blame the tablet or my wifi or the VPN network. Overall, I would never buy a Surface Pro without a good sale as I feel as though there are less expensive options that are just as good.

A "critical update" installed on my computer. Afterward, I could not open Word Starter. I went online to find a fix, and when I tried to follow the steps, I was told that I cannot continue because I was not online. So, I have a Microsoft product (Windows) that ruined another Microsoft product (Word Starter) while in the process of 'improving' my Microsoft experience, and it could not detect my internet connection. I now use Open Office rather than Word (with no problems) and am waiting for Microsoft to have its General Motors moment where a competitor comes along and annihilates them. They deserve it. In the meantime, I am absolutely committed to going Mac since it simply can't be any worse. It's literally impossible to have worse products than Microsoft.

Last night I once again received another install on Windows 10 only like my tenth or fifteenth one this year... Anyway it made me restart as usual... But when it went to load up my windows OS had completely been erased. Like the install reformatted the hard drive and didn't replace the OS... So I'm mad. Call Microsoft speak to a tech who could barely understand my very clear English. The call took a hour and a half. Because mostly of the language barrier. Also he was having me do things to my laptop in hope that the OS was still there. Of course it was not!!! So not only have I lost my computer until I can get a new OS. But the hours of work that was on it... Lost now!!! Windows needs to stop!!! Apple does not have half as many updates. I'm buying Apple as soon as I can!!!

My Surface 3 has been full of glitches such as dropping Internet when you're on a site, volume not working, and right now it randomly emits a very loud industrial sounding screeching noise that you can't shut off. Microsoft CONSTANTLY wants to update, takes forever to do it, won't allow your computer to be shut off, and now makes you schedule a date for an update before you can start using it again. Microsoft is the cause of most of the issues.

Getting very irritated with this company and its rudeness. This is the third time I have had to call because they double charge me for a game that I let my son order with my credit card. But I can't fix it. They have to talk to my son because it is his account. What... You had no problem charging my card that is in my name and he is a minor without authorization from me so there should be no reason why it can't get fixed through me... so ** backwards.

I received a HP Stream for my birthday. Well lets just say I wish I would have never accepted it. I took it out the box and opened. Turned it on. The thing told me that it was doing an update which is normal. 2 hours later it tells me that I have no storage that I need to create storage. I have not put one download or anything on this computer. I just turned it on and it does not have enough storage to hold the programs. So I went in and looked into it and Microsoft has so many apps games and programs preloaded that is over 28GB to download Windows 10. That is the craziest thing I have ever seen in my life.

I just did the Fall Creators Update on a Toshiba laptop of mine and I must say it took several hours to download and install. It is version 1709 (OS Build 16299.19). It also took two days after the installation to get it stable enough to use efficiently. It took fifteen defrags and malware scans over the past two or three days. I also have two more machines, one is an HP 6000 Pro MT desktop and a HP EliteBook 6930p laptop. Both computers are better computers than my Toshiba. The issue is I am being forced to wait on my two HP machines even though they are much better than my Toshiba laptop. Secondly, I have been trying to get my activation keys for resale from Microsoft for over a year without success. This has placed a big hamper on my business plans. I am being forced to buy retail. The mark-up is so cost prohibitive to my customers, try between $350-400 per installation when it should be between $250-300.

I bought a product from the online Microsoft Store (Surface Book). I paid the expedited shipping. I purchased it on 9-29. I got it on 10-3. That was fine. But I opened the box to find out they shipped me an Xbox One with a game. So my order and someone else's got mixed up somehow. The multiple items in the box makes it seem that way because I only purchased one item. So I called Microsoft support and they told me they needed for 24-48 hours to resolve this with their escalation team. In the meantime I should ship back the Xbox I received. I was not happy about the 24-48 hours because I paid the $2300 on the computer and expedited shipping because I need it for the final semester of Engineering school. I shipped out the Xbox the next morning at 8:00 am. I got the tracking number from UPS and noticed Microsoft put ground shipping on the Xbox and it would not make it to their warehouse till October 10th.

The person in chat told me to go to some places on my computer because I could not get my computer to project to my TV. I told her everything I did & then she took control. It took over 20 minutes to get to that point because she was so slow & robotic. Then she wanted to restart the computer, she copy & pasted a link to get back in the chat with & after restarting the computer, the link she gave me didn't work. I've been trying to get back in a chat with them for over 30 minutes now but apparently no one is working. Screw Windows, they've gone downhill. I'm going to Mac!

Microsoft does not care at all about its customer's service or safety. Online gamers are subject to constant abuse. It's understandable. But when it gets to the point death threats are made and Microsoft doesn't even at least suspend the criminal's account, they are doing a huge disservice to their customer. Microsoft has no problem taking your money but does nothing at all to help the customer. People can run hacks and disrupt thousands of other customers and nothing is done about it. They have the worse customer service ever next to Chase Mortgage.

The WORST customer experience offered by any company on the planet. From useless hardware to infuriating loops on their online systems. Not to mention the totally un-customer centric policies for rectifying the problems.

I had a bad Pro4 charger and contact cust. service, I have told to send the bad charger in order to get the replacement, is that taken longer, keep the PC in house without using it, not fair, it should be the other way around, the seller (Microsoft) ship the replacement or the one working with return envelope for the damaged item so that I can ship the damaged item. It is weird that the law allow them to do this. So, I am not recommended anyone to deal with Microsoft at all means, buying their stuff is suck, I have Pro2 before and the same thing happen and turn the Pro2 free to Microsoft local store since they can do the repair in store. I would rather learn how to use Apple and have no problem. Please don't deal with Microsoft good and items and have these problems for any family members of you.

I NEVER had any problems with my live.com account until it became a Microsoft Outlook account. Now I have NOTHING BUT PROBLEMS. My Live account is my MAIN email and I haven't been able to log in since yesterday because it keeps getting suspended due to "unusual activity". All I'm doing when this happens is reporting the SPAM that I get ALL DAY, EVERY DAY (which never used to happen). I WISH it was unusual but sadly it is NOT. My account has been suspended FOUR TIMES in the last couple of weeks and my emails to the support team have been COMPLETELY IGNORED. It's almost impossible to get any help online or by phone. I finally reached a human on the phone who just kept telling me over and over that I would have to wait another 24 hours to log in. I have emails waiting for me that I needed to open YESTERDAY!!! This is harassment and it is NOT OK. WORST EMAIL "SERVICE" I HAVE EVER HAD!!! ABSOLUTELY HORRIBLE!!!

I call on all Microsoft 365 users to cancel their accounts! Citizens of the world unite! Also, start writing letters of complaint about your issues to the CEO of Microsoft. As of September 2017, you can send your letter to Mr. Satya Nadella, CEO Microsoft Corporation, One Microsoft Way, Redmond WA 98052, USA. He has been CEO since February 2014. Stock has risen in value by $250 billion since he took over. They have lots and lots of money to solve any tech issues you have. I recommend you send your letter by registered mail to Mr. Nadella. Some post offices offer a service whereby you can get a confirmation of who received your letter at MS or at least when it was received. That way a secretary can't say, "We never got your letter. Are you sure you sent it?" (That is an old trick used by corporate secretaries).

My son, recently as 4 weeks ago purchased a new HP Laptop from Best Buy for college. He was starting at the end of August (HP touch screen Intel Core i5 processor). He used it approximately 3 weeks before "Microsoft" installed an "automatic" update! After installing, shutting down and rebooting there were immediate problems. It took several minutes to boot up, then it took 10 minutes just to get to the login screen. Once logging in the whole screen turns black! Figuring it was due to the Microsoft "update" we shut down and retry! No change. After a week of hoping problem would work out I reluctantly took it to have it looked at professionally (Reluctantly due to the fact it wasn't even a month old). Immediately the technician knows what the problem is! Because guess what? I'm not the first person to bring in a laptop/computer in for service with this problem in the past few weeks.

I am sorry but Microsoft has become a expensive power money hungry company that stands behind its geeks and not its customers that uses computers every day. I have upgraded to Windows 10 and it has made almost all my devices unusable. I have switched to Linux Distros which is the best free open source operating system I have ever used. I suggest highly of Linux, I got all my hardware support back. Linux has over 300 free operating systems which kicks Microsoft in the teeth.

I had a small issue with my Windows 8 on my laptop where certain applications would freeze up a bit after I went into the task manager while they were open. Wasn't anything that was killing my productivity but it was a minor annoyance and something I shouldn't have to deal with. I called HP and they said that short of me sending in my computer for them to take a look at, there wasn't much they could do and that Windows would be able to solve my issue as it's their product. I didn't want to send my laptop in and not have it for 7-10 days for such a small issue so I called up Microsoft to try to get help. BIG MISTAKE. First off, they're all foreign. Now, I have no problem with this, being a foreigner myself with immigrant parents, but if you don't have a grasp of proficient English then we have a problem. I was transferred to different departments to different people again and again, none of whom could understand what I was saying.

On Dec. 16, 2013, my husband purchased a Surface Pro 2 from Best Buy as a present to me. When he purchased the Surface at a cost of about $1,100, he thought he was getting a quality product from a company that stands behind their products. Unfortunately, we learned the hard way that just because you spend a lot of money on something doesn’t mean you will get a good buy.

After Microsoft forced me to install Windows 10 over 7 & 8, on my desktop and laptop, my work computer has never been able to be connected to my printer, making my printer useless. My desktop has never been the same since. Now after my unsatisfactory experience with this product for more than a year, and with unapproved updates, etc., I get a message that completely blocked my continued usage! In fact, the message read stated that they have tried to prompt me to get the update, and now I must click install!

I would have scored them a zero but it would not allow me. I pay monthly for Microsoft and the program quit working. I called Microsoft and they said the firewall was off and it was going to cost $149 a year to have it turned back on. We then disconnected and I turned the firewall on FOR FREE. The program still would not work and I called back. They then told me that it would be $149 for them to fix it. WHAT A RIP OFF!!

I bought a new computer. As soon as I put it online a hacker got in and a page came up saying They were Microsoft and I was to call them to service my computer because it was hacked. They put my call through to their service and the person was (East Indian accent) helped me with reinstalling Microsoft. There were hackers and viruses. They said, in order for me to keep my computer from this happening again I needed to go to the store and buy three $100.00 iTunes cash cards, call her back and give her the numbers from them. It would cost me $300.00. She said she would call me back the next day to get the cash card numbers off to pay her for the service.

If there was a minus 10 star rating on here, I would choose that but 1 star is the lowest so 1 it shall be!! I've been using Microsoft Office for many years and I was forced into upgrading to Microsoft Office 2016 a few months ago… Biggest mistake of my life!!! I have 10 computers in my office and they all have the same issues, it is unstable, always stops responding and crashes… I've had to reinstall Outlook numerous occasions too as it's just mysteriously disappeared from my computer… I will never ever suggest Microsoft Office to anyone in my life again… Spare yourself the headache… Desperately searching for an alternative to this crap!!!

For the last few weeks I have had a Microsoft popup over my games and movies which said: Restart now or restart on a schedule or keep bugging me. By 'bugging me' they mean popping up over my games and movies, killing me in game and aggravating me in real life. Finally, I restarted and let the incredible intrusive nagger win this little war of wills. Predictably, it completely hosed my computer. I had to reinstall Windows 10, losing all my files and games and causing me a week of work. I cannot imagine a more disrespectful, high-handed, snotty way to force me to ruin a perfectly good computer. Microsoft, you just made an enemy. I won't slash your tires, but if I ever figure out a way to make you pay me for the time you wasted, expect a hefty bill.

I would like to report that Microsoft has a new practice of downloading Windows 10 without permission or consent. One day I opened my computer to the blue screen of death. I have a Toshiba laptop computer purchased in 2013 that came with Windows 7 from Best Buy. It's still fairly new since I use my iPhone for basically everything. Back to the blue screen when I opened my computer to play videos. I turned the computer off then back on to notice that Windows 10 was now on my computer that I didn't give consent or maybe tricked into consent that I nor my husband both deny ever signing for. I was like wow??? How do they just download a whole new program not even knowing if your computer can take such a download. What if I was using an old computer then what?

Purchased a Surface Pro. 5 business day shipping. 10 businesses days passed no shipment information. Customer service keeps telling me tomorrow. That tomorrow never arrives! I can not even cancel order! I have to receive the Surface Pro and return it to cancel the order. They cannot even sell their product. What a joke.

Windows 10 is the type of update that changes long standing Microsoft people into Mac users. After a forced update my once perfect laptop has been in a toggling war between bouts of refusing to perform and simply crashing. This circular demise does not even allow for one to get into their computer and figure out what is going on because Microsoft 10 update apparently has a long standing feud with (Nvidia graphics driver). The most annoying part of this struggle is the more than lackluster customer service.

I'm disappointed. I was never really a Microsoft fan but I figured since I need one laptop to carry around, show presentations - why not Microsoft, acceptable price and quality, even though my true love has been always Apple. My bday 20th of March and my bf was kind enough to get me one Microsoft laptop. Two days later I decided to set up the account etc - oh well - rocket science, back and forth language this that, probably took me like 2 hours. Also I had two 'digit /code cards' - BullGuard and Microsoft, I obv never used the BullGuard since it's internet security or God knows what so I started with the Microsoft.

My computer recently did the Auto update for Windows 10. The Update cause my computer to continually reboot, freeze, Reboot, & repeat. I contacted Microsoft on 7/31/17, about this issue. After, now five days, of the tech support trying to fix my problem (walking us thru uninstalls, reinstalls of the IOS, the tech remotely accessing My comp to fix it, on 2 separate days) the Comp still isn't fixed.

Microsoft wrote a buggy protocol that is difficult to get working correctly in Linux. Basically they broke Android. When UMS (USB Mass Storage) was on Android, I really didn't care if apps couldn't access files. I was not using the apps... So why should I care? Enter MTP. A poorly written piece of software by... Surprise! MICROSOFT! When Android Ice Cream Sandwich (4.0) came around, UMS was missing, instead MTP was the only option, or PTP (camera). It was supposed to be "plug n play" but only if you were using Windows. And even if you were transferring anything but Windows Media files, Windows will idiot-proof you into not transferring the file unless you tell it to. Every. Single. Time.