Intuit TurboTax Reviews

I have done my taxes online for years with TurboTax using the same user ID, password and security answer with no issues at all. This year, none of that information works. I am completely unable to log in and had great concern that someone (not me) had changed one or more of these pieces of information acquiring access to my tax history. After an extended online chat that never addressed my primary concern (how did my user ID, password and security answer get changed), I was told I should simply start a new account! I have gone through the online steps to reset my email address (even though they have sent me email at my current email address) and am awaiting a response but I will not be using TurboTax to do my 2008 filing. If TurboTax has done an upgrade that has caused certain log-in information to change, there should have been a notification issued to address it.

Turbo Tax is a ripoff. While preparing my 2008 tax returns, I noticed the information being transferred to the state forms was incorrect. I spent over 50 minutes on hold and nobody picked up my call. I sent emails and nobody contacted me. After 2 more attempts and over 40 minutes waiting, I was helped by one of their representatives who basically told me to reinstall the software from their website and try again. The problems still continue and they refuse to give me any sort of credit back. I spent $50 for a product that doesn't work.

I did my taxes using TurboTax for the state of MA. They were rejected 4 times. I called the MA Dept. of Revenue, and they said there was nothing wrong and all questions were answered correctly. They said it was a problem with TurboTax. I called TurboTax and it was still an issue. I asked for a refund and they claimed they could not give me any type of refund. I spend countless hours on the phone and their hold times are outrageous. The reason I went to them was to save time, and it cost me more time than I could imagine. I am very unhappy! Consequence: an immense amount of time on the phone and online re-filing my MA taxes!

I purchased TurboTax Basic from Wal-Mart. I finished filling out the forms and e-filed. The next day I received a notice that my submission had been rejected. There was no code number or anything. Out of curiosity, I googled TurboTax e-file rejection and I find a few sites with people posting complaints who have had the same experience. I've used TurboTax for years without any trouble. It would be nice if someone gave a reason my tax form was rejected. If the problem lies with the company, it would be nice if they made their customers aware that there was a problem. Next year, I'll be investigating another product.

Haven't been able to download the program and get varying explanations as to why. Can't find a human being to help me and none of the fixes corrected the problem. I've spent the better part a day. I will never purchase TurboTax again. It's easier to prepare my taxes by hand - my hand. I've used TurboTax for a number of years and had some small problems. But this year, I can't even download the software.

I bought it due to my taxes. It was easy to put in, but the program told me I would make more by filing married than filing separate. When it was filed, my husband's went through but when I put mine through, it said I owed $1,700. Where would it be better? It also did not state on the deluxe one that you would have to pay for the state form to download. It told me I would need to download Illinois too due to my husband working over there. The program did not transfer everything over to state so it was missing information.

Both my husband and I file taxes online with TurboTax - they promised refund within 8 days - the taxes cost us $50+ each and we did not see our federal refund for 4 weeks. The amounts we received were both wrong, lower than online with TurboTax. We have still not received our state refund 6 weeks later. It is impossible to call or email; all they have are automated messages of 60 minutes' hold time. I will never use again.

It does not transfer information correctly to State of MO. 1099R for rollover is handled correctly by Federal when box 2 is checked taxable amount (0), but State shows it as taxable. Also, public school retirement is only taxed on 65% of the amount. TurboTax shows public school retirement is handled differently, but it does not have a place to put in the public school retirement amount. It is all taxable to the federal government, but not to the State. I have to take my return to a tax preparer. I will take TurboTax back to Sam’s for a refund and will never use it again.

I paid for TurboTax download online, but could not install so I had to go back and do my taxes online with the same company. They charged me again. I contacted customer support to get my money back for the download and was informed to contact customer service. So I tried to find a website or phone number for customer service with no luck. I have used their product for five years. Next year I will use TaxACT. My credit card was charged two times for one product with no way to contact the company to resolve the problem.

I prepared two basic Fed and MD State returns for electronic filing. The end result, program would not allow me to pay to electronically file MD State return. After being on the phone first on hold for close to 1 hour, then for over 2 hours with a helpful but stymied representative and doing everything possible to try and correct the problem, the end result was the same. I had to electronically file the Federal and then go to the MD iFile website and re-enter all info to electronically file for free. I have 3 more returns to prepare. And I do not look forward to having to re-input all of the information at another website when I paid a considerable amount for this software and it does not work. Yes, I could paper file the state but that's not what I choose to do.

I purchased TurboTax to do my 2008 taxes. When I try to play the videos that are a part of TurboTax, I got an error message that said to check my network settings. Online chat with a product support person and email to technical support all produced the same answer: “We don't support video.” How can you put something in a product you are selling to the public and then say you don't support some of it?

I tried to install the TurboTax programming on my home PC. Nothing happened. I tried all of the suggested fixes offered by their website. It still didn't load. I spent a total of 2.5 hours on the phone with someone in India trying to get an answer, but to no avail. Finally, I quit and waited, thinking I would do it on a different computer. Since then, I have discovered all of the other people having problems with TurboTax this year. Fortunately, I was not able to use the program, otherwise, I would be having problems with the IRS along with a million other hard working Americans. Obviously, Intuit's programming department has had a major lapse in qualified personnel.

I purchased the TurboTax tax preparation software to prepare my income tax returns for the year 2005. In the process of calculating my tax credits for my Massachusetts state form, the amount for taxes paid to another state or jurisdiction was incorrectly transferred from my previously prepared Rhode Island state return. The figure used was much higher than the actual amount that I paid to the state of Rhode Island. This caused the amount that I actually owed to Massachusetts to be lower than it should have been. I came to know of this error because I just received a notice of assessment from the Massachusetts Department of Revenue. This error has resulted in an accrued interest charge of $88.00. It also has caused a lot of emotional stress. I am very unhappy with Quicken, in that I had great confidence in their warranty that the calculations were accurate.

TurboTax made a computer glitch error on our 2008 tax return, and the IRS was not notified. I called them, and they said it was a glitch in the system from TurboTax, which caused my family to lose $958. In conclusion, I believe that TurboTax is reliable, and so is the IRS.

I have used Turbo Tax for five years with no problems. This year the changes they have made have caused me numerous problems, most notably that it will not allow me to file by itemizing deductions, insisting that I have to go to only the standard deduction. Calling their phone number is useless as they can't seem to understand what I am saying. After reading other problems, I have no intention of trying to e-file even if I could get the program to itemize. I did my taxes by hand, had it checked by a tax expert and will file it manually. I will never purchase Turbo Tax again and will advise anyone I know to also not buy this product. It is a shame that a business that was so good has so quickly become useless. Can't wait to see how long it takes to try and get a refund.

I have used Turbo Tax for years since H&R Block software went kapooie. This year, Turbo Tax has done worse. It's hard to use, hard to go back and change things. I cannot knock the name of taxpayer off if I made an error. Ask question you don't need. Why did they mess it up? No more Turbo software for me. I have worked at IRS and H&R Block, so I do something about taxes!

I will never use Turbo Tax again, plain and simple. Their forms are flawed and so is their verification process for e-filing. We e-filed numerous times only to get a rejected error on Form 8399 Adoption Credits, saying our son's last name didn't match his SS#. After hours on the phone with SSA and IRS, indicating yes, the last name and SS# we had entered on the form was correct; and after numerous calls to Turbo Tax experts and emails to the website, all should have been in line. Turbo Tax's only explanation was for us to file by snail mail.

They added on $75,000 and didn't include any prior input for my EIC, which was not included in the final filing report.

The 2008 version of TurboTax will not update automatically as have all previous versions I've owned. In addition, I can't download the state version which I've paid for. I've had our outside IT consultant read the help information on their site, but even he couldn't get it to work.

I could not download the TurboTax CA state software through the TurboTax Federal program as advertised. No manual downloads for state taxes are offered. I spent over 40 minutes waiting for online help and another hour with the representative who could not solve the problem working from a canned desktop support program. I could tell by the questions he asked that no help was forth coming. I am an advanced user and was way ahead of him at every turn. It was a joke! He always brought up the firewalls as the problem. No, I disabled them purposely to see if the download would work! The federal updates downloaded without a problem with the firewalls enabled. I have used TurboTax for many years and never had a problem. I will not use the program again unless they reinstitute manual download capability for the state program. TurboTax is not taking responsibility for their flawed program or download server problems. Is there any recourse? I am ticked to the max with Intuit/Turbo Tax. I will now be forced to buy another tax program to complete my taxes.

I am having the exact problem Stephanie from Dayton, OH is having (AIG incorrect). TurobTax makes you amend your return. After amending, it says you cannot e-file anymore. I have been going in loops with TurboTax!

Turbo Tax will not let me download and install the Missouri state return, which is included as part of the purchase price. I've seen many similar complaints since and a friend had the same problem. It is impossible to talk to someone in customer service using the toll-free number they have. It could be the company is going bankrupt or they just don't care. I intend to take Turbo Tax back to Sam's, get a refund and complain to them. They should not carry the software. I'll have to buy another program to file the state return or do it by hand. Either way, it's a lot of trouble and time is money.

I have used TurboTax to do my taxes. The IRS said my federal refund was deposited today, 2/10/09. I was told that my refund went to Santa Barbara Bank and Trust, and it would take a few days to get it to my bank. I was not told when I signed up for TurboTax that this would happen. When I called SBBT, they said they could not help me and to call TurboTax. I did, and TurboTax said it was out of their hands and to call SBBT. No one wants to help, and it doesn't seem like anyone cares.

While entering my federal taxes using TurboTax Deluxe, I noticed that the total for Donations Powered by ITS Deductible seemed high. I checked the total against the detail contributions and the TurboTax number is $5,708 higher. I deleted all my entries, giving me $0 in details, and $5,708 still shows up. This skews my return and is just wrong. I cannot submit this return. I am trying to contact TurboTax and have them show me how to clear this number. I am also concerned that the problem may be affecting other people's returns. TurboTax keeps sending me email replies saying "We'll get back to you" or they give me answers totally unrelated. I am trying to point a software bug and they are ignoring me. Who can I contact? I saved some screen prints. Should I contact the IRS?

I tried to use the free version of TurboTax. After putting in all my personal information, which I thought was necessary for the return, it asked me to put my ID in again. Upon doing this, it indicated that it didn't recognize either my ID or password. I tried numerous times to do it again and got the same results. In some cases, they tell you that the server is down and to try again momentarily. I now realize that this is a big sham to get your information so they can contact you. What concerns me even more is that they have my Social Security numbers and other personal information which could be used against me. Warn all your friends not to buy or use this product. I wish I had seen this site before entering my information.

I got audited for the years 2006 and 2007 this January, thanks to TurboTax. I have just been handed a $13,000 bill by the IRS (which I am told could have been over $20K with penalties they did not assess). This is for the years 2006 and 2007, which I computed using TurboTax. Not only were figures for business mileage duplicated, in one instance they were almost tripled. In chatting with a licensed CPA, I was informed that they had corrected over 55 similar cases using Turbo this year - all with the same result. Lots more money owed. I am not even going to try to talk to TurboTax about this. I know it is useless and they will say I hit the wrong button or something, just exactly like the other 55 people did. Sure. And apparently, other CPAs are very aware of what's happening, but can't get the word out (my experience is 2 years too late).

I purchased TurboTax Deluxe 2008 for $59.99. I tried filing my taxes. I had to D/L an update. But I kept getting an error message "42002 Not connected to Internet"? So, I called TurboTax 4 times and got 4 different answers. I did everything - reset modem, changed settings on internet connection, almost bought a new computer. Finally I was informed by tech support to send the software and receipt back to Intuit. I wonder if and when I am going to get a refund.

I received the 65535 error installing. I followed online instructions and when that failed, I waited over 45 minutes to connect to an online chat support person. They instructed me to uninstall .NET 2.0 and reinstall. Since this requires a reboot, I would have to disconnect from the online chat. They didn't offer me any way of reconnecting and offered no number to bypass the 45-minute wait for phone support. Since this fix didn't work, I waited online for phone support only to be told by that person that while he could spend another hour, there really isn't a fix and I should do my taxes online.

I purchased Turbo Tax 2008 federal + state + efile. I installed the product on 2/6/09 and quickly realized that is will not automatically update. I called Technical Support and someone finally answered phone after I was kept on hold for 48 minutes to apologize that the update server was having technical problems and I should try again in about 2 hrs. I have tried several times to download the state of North Carolina with no success. I keep getting the same error, Error 42016: Cannot connect to update site? I tried several times to contact Turbo Tax Technical Support but no one is answering the phone. At one point, I stayed on hold for over 65 minutes and nobody answered. I am very frustrated.

I went online to do my taxes. I have done my taxes for four years through TurboTax. I was always satisfied with the site and the way it was navigated for taxes. I went to the spot to pick for deluxe edition. I had a horrible time just making it through the sections that I needed to do for my federal taxes. I have never been so frustrated and confused as I was this year. I would stop and just look everywhere to find help or an answer to my confusion. It took me two days on and off to finish my federal return. In that timeframe, I was so lost and didn’t understand the way some of the things were set up to ask me about my union business and my driving to my union meeting and business.

I downloaded my 1099 information from the internet. It came from the TD Ameritrade site. The date that the stock was sold was downloaded incorrectly. It was off by seven years. The date on the 1099 hard copy that I received in the mail was correct. I'm not sure if the download problem was a TD Ameritrade problem or a Turbo Tax problem. However, the Turbo Tax software did not notice that the sold date was 4 years before the purchase date. I think that this is a serious software problem. In addition, they calculated these sales as short term. I guess selling stock 4 years before you buy it is short term. When I ran the audit check, it found no problems with either the correct or incorrect dates. It said the probability that I would be audited was low in both cases.

Used TurboTax to file my joint tax return for my husband and I. It did not only miscalculate the rebate credit (I got rejected the first time for it), it also seems to have a major glitch when it transmits your return to the IRS. It says the AGI for the previous year (required to confirm your identity) that they automatically enter for you is incorrect and doesn't match IRS records. But it's not true. I called the IRS and it does match. So why is that TurboTax is screwing this up? I have been rejected by the IRS three times now and keep making the same correction per TurboTax instructions. It's telling me I have to file by mail. I feel it's a software glitch with Turbo and it's their fault, and yet they will not refund the $100 in fees I pad to file the returns.

I have used TurboTax since first release around 1989. I have always had good experience until this year. I tried installing on 4 different computers at 3 different locations. It won't download required updates and state tax module. Tried disabling firewall, pop-up blocker, virus protection and iTunes (which support recommended). Still didn't work.

I downloaded TurboTax 2008. When I tried to install, it would get started and just stop. I tried everything Intuit suggested and nothing has worked. I have tried both the premier and deluxe versions. Intuit just doesn't seem to get it that everyone is having the same problems. I have used their product for many years and now have switched to TaxCut simply because I can't wait for them to finally get it that there is a problem. Out the money for the product and time spent trying to solve the problem and delayed tax return.

I downloaded Turbo Tax Deluxe program. I received my order details and then printed them. I never received my installation code number. Without that I can't log on to a new tax program. I have spent 1.5 hours trying to answer all questions and giving all asked codes, sign on names, secret codes and so forth. I can't get Turbo Tax to answer back. Calling is a 45-minute wait and Indian speaking tech who I can't talk with just to give me a simple code. The Turbo Tax people did not send me an email receipt with the installation code on it. I'm trying to get the code from them without any help. They billed me twice also for one program. This is the first time I have had problems with Turbo Tax.

I've been trying to file my taxes through Turbo Tax for days now. I'm filing through the online service and the system freezes up when you're almost finished. You can't complete your taxes or receive your money. I have filed the last three years with no problem, so I'm shocked that they are having this issue for at least a week now.

I used Turbo Tax Deluxe to process my 2008 federal and state returns. After completing the returns, I clicked on e-file. Intuit asked me pay $19.95 via my credit card to e-file my state return. After entering my credit card info, Intuit accepted my payment and sent me a confirmation via email. However, at that point the program stalled and the state return never got filed. When I ran the program again, it picked up where I left off, except that it wants another $19.95 payment, even though I have an email from Intuit confirming my first payment. The program doesn't recognize that I already made my payment for the state return. From what I see on the message boards including Intuit's own website, many users are having the identical problem and can't get Intuit to acknowledge it.

I tried using their online service. I am unemployed with no income at this point. I need to file ASAP to save my truck from repo. I got my federal done and moved on to state and I am kicked off and asked to log in again. After about 4 hours of this and the assurance by their online chat support that the problem would be over in an hour, it was not. It ended up taking four hours to finish. When I tried to e-file, it's another two hours. After I e-filed successfully, it could not be saved. A week later, I need to talk to the Department of Treasury about an issue. Before they will talk to me, I need my adjusted household information. Because I could not print or save my return because of their online situation, I could not obtain the information I needed.

I purchased TurboTax Deluxe on a CD. When trying to access the program, an update screen constantly intervened and then hung. We finally realized you could click down the update and proceed to the main program, but we still could not update from their online menu because the same updater would always intervene and then hang. My wife and I spent endless hours trying to make things work. We followed many links promising to contact TurboTax. These mostly led to articles that suggested we read (sounds like Microsoft - here, read our 2,000 articles from our Knowledge Base).

I would never recommend Turbo Tax to anyone. They are full of it. I was told they do taxes for free online. Then at the end they charge you a fee without any help on your taxes. This company needs to be shut down ASAP.

I tried to save my returns in TurboTax as prompted and it is nowhere on my computer or they will not help me retrieve any of my information. The system kept booting me out and asking me to log in over and over again. The system kept going down while I was working on it. I have now filled my taxes with an estimated payment voucher on my Mississippi tax returns that I did not select. In fact, I am getting a refund on them. I am not able to retrieve my tax information now to amend them.

I have not been successful making contact with Intuit. The forms preparation went fairly well until I went through the check. The report came back that one of my charities had an incorrect address. It was not incorrect, but I was told that I could not file electronically. I have to file a paper form due to the incorrect address. I was forced to purchase the program with electronic filing, which I did not want. Now after being refused the electronic filing, I will file a paper form. I paid extra for nothing.

I purchased my software at Costco, which included federal free e-file and state e-file option of $19.95. I originally chose to mail in my state taxes, but after printing, the program says I can still e-file for only $19.95. I changed my mind and decided to e-file. After paying the additional $19.95, the program said that because my W2 was in error, I had to mail in my return. Apparently, my employer deducted 4 cents over the limit for CASDI. The program had all the numbers before it offered to e-file for $19.95. Intuit offers no refunds for any online sales. This was a $20 ripoff and I'm mailing in my return.

I filed my taxes a few weeks ago using TurboTax Deluxe online version. I checked the status of my refund yesterday and saw that the IRS deposited it to me on Jan. 30, 2009. Problem was there was nothing in my account. After many calls between the IRS and my bank, I found out what the issue was. When I put my information in for electronic deposit, it would not accept the routing number I was trying to use. I tried clip copy, and manually entering it - all with no avail. I thought that this must be the wrong number (I got it from my Bank of America in my account information) so I entered the other routing number they should. It was automatically accepted without issue. The number they accepted is only used for bank wires, not electronic deposit.

TurboTax has software problems that prevent the product from working as promised. My 2008 return took only two hours to input but incorrectly flagged by TurboTax as unable to file electronically and must be mailed. When following the instructions to determine why the return could not be e-filed (error check), the software gets hung in a loop, perpetually updating. When I switched to another major e-file provider’s software, I was able to input and e-file with no problems, putting a lie to Intuit's suggestion that my computer may have connectivity issues. The true regret was the loss of many hours over 5 days wasting my time with this product.

This is the 3rd day in a row that I have attempted to sign in to Turbo Tax Online and I just get a message saying, "We are down but please come back shortly!" What in the world is going on?!

I purchased TurboTax 2008 Deluxe from Sam's Club for $50. I tried endlessly to get it to install. It would not install even with over 4 hours of tech support. They sent me a free download of the same program. After restarting in Safe Mode, checking all the required software and even taking my computer in to have a 1GB memory board installed, even though it says it has enough memory, TT08 will not install. Consequences: I purchased and installed 1GB of memory at $70 from Computer Revolution, spent no less than 6 hours on the phone with Intuit tech support. Personal hours of frustration about 10 hours. I returned the original program to Sam's Club for $50 refund.

I have been trying for hours to get back into the online version of TurboTax 2009 and even if I get in, I enter all of the information on that page, hit Enter and it kicks me back out of the site. It now says, "Site down," but for hours? Come on! I finished everything and just need to get them filed. If it's a volume issue, that should have been born out through testing.

My husband and I filed our 2008 tax return on Jan. 16, 2009 through TurboTax. This is our (ongoing) story. Jan. 15, 2009: completed forms online, submitted to TurboTax to e-file, made payment to TurboTax for fees. Jan. 16, 2009: IRS receives tax forms, rejected due to duplicate SS# entry. We look over our forms, both hard copy as well as online, no errors. Re-submit 2008 return, accepted by IRS. Jan. 17, 2009: TurboTax submits another copy of our 2008 return without our permission or notifying us. The third return rejected! Jan. 18, 2009: Receive rejection emails from TurboTax but not one stating the accepted return. Was told our SS# was used on another return!

Install program on TurboTax was faulty and would not install. Quicken 2009 would update me info checks as far back as 1999.

Using TurboTax Premier online. Import of Schedule D information from brokerage (in my case, E*Trade) does not work, so relevant information (purchase date and cost basis) must still be researched on brokerage website and then entered by hand on Intuit's TurboTax site. Upgrading from Deluxe to Premier online edition is a waste of money ($20 difference) if just done for the investment sale information import. I called Intuit today, was in the music loop for 10 minutes, then 20 minutes on the phone with a very friendly but completely helpless representative. They couldn't log on to their own system at the time, so she assured me I'd get a refund but to call back in a few days. Yeah right! I spent 36 minutes on the phone... nothing.

I used 2008 Fed/State software version as I have done in previous years. The Missouri State Income Tax version for 2008 is using 2007 forms/rules. When it comes to Property Tax rules, the law changed in Missouri for 2008. Therefore, we are being denied a refund of $1,100.00. It is if we continue using TurboTax. If we don't use the TurboTax program purchased, we are out some $42.00. We are trying to make contact and the feedback is we're waiting for the state to approve the forms. I went to the Missouri website and the forms have been in place for some months now. I feel TurboTax is giving me the runaround. If this cannot be corrected before April 15, I will have to purchase the software from H&R Block.

I tried to file with this horrid garbage of a program tonight, and I did everything right. However, when I got to the error checker portion of the walk through it, says I have one error. When I go to correct it, it just keeps loading and then the site crashes. I do not have a connectivity issue, my internet runs fine (I am a network specialist) so I don't believe the Intuit BS spin. The site and program is buggy and rather than being lazy and try to blame it on customers’ internet connection, how about you either fix your terrible program or hire more people to answer the phone for help.

On January 27th I attempted to file my taxes online through TurboTax's website. The website crashed roughly 10 times and I kept having to re-enter my information, and finally got to the end to file. The site then went down again and though I tried for 30 minutes, I kept getting an MSQL database error so I gave up for the night. The next day, I logged on and the site seemed to be working okay. The system picked up right where I left off, telling me I just needed to file. When I clicked file, it asked me to re-enter my credit card information (though I did yesterday) and already had the charge on my online banking statement.

Jerry of Canaan, CT, I believe you are referring to line 12 (not line 11). Regardless, we have not been able to find any exceptions for this area. Amounts entered on line 12 with code "D" properly generate the correct result. Nothing suggests that TurboTax is generating anything with an IRA. Perhaps, you can doublecheck your entries. Thanks.

I attempted to download Basic TurboTax Edition and got error 65535. I tried all of the online support stuff and got nowhere. I called the online support and never got anywhere with long waits and disconnects. I did see on the back that they will take back the purchase within 60 days with receipt. Well, guess what? I have bought this product for over 10 years and didn't retain my receipt. So I am out $30.00. Don't buy TurboTax!

I had a problem with my tax information going through correctly and I had to pay $50. For this now I'm in the process with amending my returns because Turbotax system had a glitch in their system.

I am done with TurboTax. Their proclaimed Award Winning Support is the worst. I purchased the TurboTax Home/Business for $101.52 from Wal-Mart. I installed the software, put my information into the program and made it to the point Download State. I walked through all the windows until I came to the click Continue to Download. The program froze. I waited for an hour. I closed the download window and it crashes the whole program. Then a window comes up Checking for Solutions. After a few minutes of looking at that window, it comes up with a window, Cannot find Solution. I have called six times. I emailed. No one can tell me how to fix it. They just keep passing me from one person to another while I wait on hold for over 45 minutes each time. I was hung up on three times. I have spent endless hours where I could have done my taxes for free by hand. I will never purchase TurboTax again. I am done!

I tried to buy TurboTax Deluxe edition for 2008 and was unsuccessful downloading it. I tried for hours to solve the problem including trying all of their online troubleshooting tools and tips. None worked. I couldn't get their contact tree on their website to work. It wouldn't allow me to get to the part where you can actually choose to chat or send an e-mail for help. I finally tried to get a refund by using the link from my purchase confirmation e-mail, and it didn't work either. There was a phone number listed there; however, so I called thinking great, finally, I'll get to talk to a person and get my problem solved or a refund. No such thing. I was stuck in a telephone tree and even though they said if I pressed zero I would get an operator, it just put me back through the tree.

On 1/21/09, I uncovered a software error in Turbo Tax Deluxe. When entering W-2 information into Box 11 code D - this is the code for 401K contributions - the software automatically populates the tax form as an IRA contribution. I explained to the service person that if some people do not catch this software error, it may cost them hundreds. The service person's response is that Turbo Tax does daily software updates to correct such issues. I explained that this problem could / would immediately affect many customers. She became frustrated. I asked to speak to a supervisor - I hung up after 20 minutes. Beware!

I filed my 2006 and 2007 taxes using TurboTax. I've had to pay an extra $3,000 to federal and an extra $70 to NY state, all due to errors in TurboTax software. Why is it these people can get away with tax fraud and nothing gets done when a normal American citizen would end up with huge fines, restitution and jail time? Another case of big business sticking it to Americans with the government that's supposed to be for the people sitting back and doing nothing.

The 1908 TurboTax file form won't come up. I finally got the info sheet up, but you can't type on it. You can go to forms and you might as well go outside and ask for it. It doesn't respond. Could someone contact me on my phone? I have been a customer for at least 10 years.

I filed my 2007 taxes using TurboTax 2007. I also have been using it to calculate my 2008 estimated taxes. It seemed quite easy and I calculated and paid the amounts on time. But here at year-end as I look over my tax records and such, something looked wrong, very wrong. So I went back and re-calculated my estimated taxes myself using the 1040ES worksheet. Wow, TurboTax was off by almost 50%! Count me among the screwed. I've now got to come up with over $30,000 by January 15. I have it but it sure would have changed my financial planning over the year, especially in light of the economic situation.

I downloaded TurboTax 2008. It appeared to install; however, screen came up showing unexpected and serious error. I called for assistance and he reported it to higher level. I received an e-mail saying problem was solved and to download again. Same result. I called another TT Tech for assistance. He simply decided to send me a backup CD. With that, I installed it on my desktop but arrived to the same problem. I tried loading on my laptop and got the same problem. I've used TurboTax since version 1 (1989/1990) without any problem. I'm thinking of changing now. Reluctantly. I would prefer a solution.

I received notice from IRS that ‘07 taxes prepared that used TurboTax resulted in an error and $1,600+ was due by April 15th. It seems my 1099 was entered correctly initially but not carried over per IRS explanation. How do I file against TurboTax? This has been most upsetting and embarrassing besides expensive. Is there a joint suit underway? Thanks.

TurboTax 2005 messed up my Massachusetts tax return. They put my Federal wages in place of my state wages. It also failed to add a 1099 form that was entered. I have called them and am going through the claim process but have not heard from them in the stated time that they indicated that they would get back to me.

Was shipped Turbo Tax 2009. Used it in the past, but no more. Circumstances changed. Was billed late November for $64.15. Called credit card company. Was told to contact Intuit. Credit card company gave me phone number. Called several times, got automatic customer service electronic messaging. During 5th phone call, kept punching 0 on phone until it gave up and put me through to a person. Told rep I had been talking to machines up until I got her; she responded, "You're quite the joker", and hung up. Called again, put on hold over 20+ minutes until Intuit hung up on me. Called another number (1-800-440-3279) I found on net. Went straight through to a living human! She said she cancelled the account (that I didn't ask for) and would refund the charge. Got a confirmation email to that effect. I'll see what happens next with the credit card company.

No Customer Service telephone number available. TurboTax did not send my completed return to the IRS. It was completed before the stimulus check deadline and I missed the deadline because they never sent it. I am very upset. I saw that this has happened to others as well.

I fell victim to an embedded scheme in Turbo Tax that offers gift cards to restaurants at a discount with the cost being deducted from your refund. I bought two Starbucks $50 cards and two Red Lobster $50 gift cards and allowed Intuit to deduct $100 from my refund. The cards were not delivered because they required a signature for delivery and arrived while I was away. They were returned to Intuit. I have tried for two years to find someone at Intuit Customer Service that will respond with anything other than that offer has expired. I don't have a problem with the software, but these guys must have the worst customer service I ever experienced. Their 800 line puts you on hold for 30 minutes minimum and once you speak to someone, they don't seem to know what you are talking about. I rate Intuit as a D- vendor and refuse to buy their products. Consumer beware!

2005 Tax Return audited by the state of Mass. That year I worked for part of the year in CT. Wages did not transfer from Federal return to MA return for wages earned in CT. Taxes owed to the state of MA $2000 with $300 penalty. I didn't catch error, I trusted the software. I should at least have the cost of the service reimbursed and any -penalty. Unfortunately, customer service doesn't exist.

In November of 2008, I received a letter from Massachusetts Dept. of Revenue stating that an audit of my 2005 tax return resulted in us owing the state of Mass. additional money plus the interest accrued since 2005. I am a resident of Mass. but I work in Rhode Island. When filling-out my Mass. tax return, TurboTax did not include my Rhode Island income from my W2 in the Wages of the Mass. state tax forms. Upon receiving the audit letter from the Mass. Dept. of Revenue, I spoke with a representative on the phone and was told that my Rhode Island income must be claimed as wages and then a credit is given later in the form. How does TurboTax not know this?????

I filed my taxes on 9/12/08 and paid the amount in full to the IRS as indicated by Turbo Tax. Apparently the software calculated the penalties and taxes wrong and we really owe another $5K. We purchased their Audit Defense service, but they can't help us b/c it is a Turbo Tax issue. We can't find any contact information for Turbo Tax to contact them. They guarantee on their website to take responsibility for any miscalculated fees etc, but how the heck do you get a hold of them. I will tell you how, I am contacting every news and media outlet that will listen to me! What a fraud!

Once you have subscribed to TurboTax, they never stop debiting your account, even after you cancel your subscription. The only way to keep them out of your checking account is to cancel the debit card and get a new one. Banks will only block for 6 months at a time, then it starts up again.

I filed correctly. Turbo Tax even had the correct figures when I printed including my estimated Stimulus refund amount. What Turbo Tax sent to the IRS was totally inaccurate. Turbo Tax added a Schedule B which stated my dividends double my gross income. Ultimately, IRS says I owe them over $17,000. I did not receive a stimulus check. IRS apologized and recalculated my stimulus and said I am due a stimulus in the amount of $37.

No Customer Service telephone number available. Turbo Tax did not send my completed return to the IRS. It was completed before the stimulus check deadline and I missed the deadline because they never sent it.

TurboTax claims that they will cover errors in taxes due to defects in their product, yet, they offer no way for their customers to contact them without giving out additional credit card information. We were audited due to defective Turbo Tax software. It is a very low quality product.

Intuit warranties the accuracy of their software and sells audit defense provided by a subcontractor. By accuracy, they mean that the software can add 2 & 2 to get 4. However, getting the right numbers in the right slots does not seem to be part of the warranty. Purchasing the audit defense is a waste of time and money. If any question arises from your online tax form submission, the company providing the service will not recognize your audit defense account in time to do any good. Turbo Tax help services are focused on deflecting all criticisms, not solving problems.

I purchased TurboTax for Home & Business 2007 at Costco in February. I have used TT since 2001 for Macintosh. It wouldn't open properly on my iMac so I called TT Home & Business Tech Support and described what was happening to Robert, their technician. He didn't know what the TT icon to click on to open the application was. He started making jokes on the $3.99 per minute line and when I asked to speak to someone who WAS familiar with the H&B program, he said how was he supposed to earn any money if he transferred my call to someone else?

I purchased TurboTax Online. I am unable to print my taxes. I have tried to contact someone at TurboTax to explain that the program will not allow me to print my taxes. I keep getting an error message. I need someone to contact me, so I can resolve this issue. I need to print my taxes and my form 8453 OL. Please help me with this problem.

File 2007 Federal and multi state taxes on-line. The very last steps before filing electronically I had to provide information for my bank account, routing, and the date for debit. For the state that I owed I input 10/03/2008 for debit date and send it electronically. To my extreme surprise and shock the debit was done on 09/15/2008. It just cleaned out my account and I ended up with a negative balance and unpaid bills plus all the bank fees. This prompted me to look at my tax return online and the PDF file I downloaded. Both were clearly having the debit date as 09/10/2008.

Their software misrepresented my family situation to the IRS by leaving my two daughters off my U.S. return (although they did correctly list them on my state one), resulting in a lowered refund and a lowered Economic Stimulus Payment amount. I had never used the program before and never will again. They really screwed up my summer, financially speaking.

I used TurboTax I was audited And owed 3000 + It messed up on our 401K. It added it twice .We ended up with $200. dollar penalty.I contact but no responce. That has been over 2 months

I filled my federal taxes with turbo tax deluxe on line, march 2007. there was a typo error on line 38 form 1040 that no one caught. because of the error I was refunded 10 x the amount which totalled to thousands of unbelievable dollars.

In 2006 I was entering a W2 information. The wages were 3,000. For the federal taxes, instead of 30.00, I erroneously entered 3,082. This caused me to have over 3,000 of undue refund. The program SHOULD NEVER HAVE ALLOWED A TAX ENTRY AMOUNT THAT IS GREATER THAN THE WAGES AMOUNT

Filed for my economic stimulus schedule J on SSI with Turbotax, intuit all the IRS offered for SE online! (Why is a private company using public webstie?) Wanted my $300 check. Only income is a 600 a month SSI check. Because it seems I didn't shell out a 9.95 to file a state of Calif. tax they "misplaced" my federal income tax form. I receive nothing!

I have used turbo tax for yrs now and this year, not only did I have to pay the IRS It kicked out my kids and I got nothing for them. so now im out 1700.00 plus 600.00 for my kids. The Irs wont help me and they say they never heard of this turbo tax mess up. i tried contacting Turbo Tax and they are not answering the phone. My husband is not working and he has been behind in his child support and my stimulus check was depleted by them taking out the owed money. I am having trouble with my bills and was looking forward to my kids stimulus to help me out.

I WILL NEVER USE TURBO TAX AGAIN! I used it this year and they really messed me up on my stimulus return and quite possibly my mom's social security checks. I filed with them and they have my mom as a dependent. I filed with them last year and didn't use her as a dependent and I also claim no dependents on my paycheck. I don't know how they got her name on there at all. She can not be a dependent being on social security. This is her own income. Where they got her name I have no idea.

Turbo Tax dropped a dependant we filed for the last 10 years. I transfer information over every year for the last 10 years using Turbo Tax. For some reason, this year it dropped a dependant (son) I have claimed since he was born. This effected not only my federal return, but it also effected my stimulus check and State return. When talking to Turbo Tax about this, they claim they no nothing about any problems with their software. Way to help out this year Turbo Tax.

i filed my income tax on line with them and they said i would recevie a refund of 278.oo that april 14 th and i have not receive anything.

This was my first year filing independently on my taxes (I'm a student). I decided to file my 2007 taxes very early(back in February) using Turbo Tax. I filed electronically, and I was told that I would be recieving $460 back. I followed every step precisely and the Turbo Tax website told me that my returns were accepted.

I entered my account number correctly for direct deposit and this is proven in the fact that I recieved my state return by direct deposit with no problems. However, my Fed return was supposed to be in my account today and wasn't. When I looked into everything, I found that though I had triple checked my acct number, they had some kind of glitch in ther system and the acct number was filled in incorrectly. I tried to contact their tech support and their customer service and could not get a soul.

I just received an email from Turbo Tax saying that my stimulus check will be mailed to me, this happened on the day I thought it would have been direct deposited. Turbo Tax even asked me if I wanted it to be direct deposited or sent by mail. I will never use Turbo Tax again!!! It appears that my check will be mailed to me in late JULY!!! So, I'm going to have plenty of time to stew over this and the fact that I feel like I've just been ripped off by Turbo Tax. As far as I can tell the IRS will not even let you update your direct deposit information, so all you can do is wait..wait.. wait.. !!! BAD Turbo Tax!!

Today Friday May 16th I received an email from turbo tax stating that i will not get my tax rebate through direct deposit even though that's how i received my tax return mid February. But rather i will receive it in the mail because i used part of my tax return to pay for the Turbo tax fee. And rather then receiving my rebate money TODAY FRIDAY MAY 16TH I should expect a check in the mail BY JULY 11. I was so angry because i really needed that money and had made plans with that money. What made me the most angry was not that Ill be receiving my money in the mail but that TURBO TAX waited until today to let me know of this. Couldn't they have told me this a month ago, or a week ago or even yesterday. To wait the last minute really says a lot about how they really feel about their customers. I do my taxes, my parents taxes and my cousins too through Turbo tax and I will never ever use them again.

This year turbotax has caused millions of consumers such as myself to have tax rebate checks delayed. Turbotax showed the IRS that I did a RAL with them even though I only had filing fees deducted from my refund and did not do a rapid refund. I could kick myslef for using them this year after what they did to me last year too.

In 2006 I filed my taxes with TurboTax and it was the first year I itemized my tax return so I didn't notice when TurboTax erroneously entered a dollar amount in the pre-paid taxes line. I didn't think it was correct, but trusted the software and filed it as TurboTax calculated it. There is no way I would trust their product again.

We used 2007 Turbo Tax to file this year, and paid for direct deposit. Turns out that anyone that used Turbo Tax this year will not get their stimulus refund direct deposited, but they have to wait for the checks! I have to wait till JULY now to get my stimulus refund. VERY misleading.

I have used Turbo Tax and Tax Cut off and on for years. This year's Turbo Tax was the worst ever and I will NEVER use it again. After efiling with Turbo Tax in order to more quickly receive the rebate being issued by the government this year, and to have it directly deposited, I found that this is not possible with Turbo Tax! Your rebate amount is not able to be directly deposited if you specifically use the Turbo Tax software and pay taxes you owe from your checking account (electronically submitted.) I called the IRS regarding the lack of deposit of said rebate, and the above answer is what I received. How weird is this!?

I have used TurboTax for four years. Last week, April 2007, I received a letter from the IRS saying that My 2008 return did not report most of my income, my entire pension was missing. I tried to gete a copy odf my 2006 file and got nothng byt code gibberish. It had been recorde inan MDI file which I don't have and costs a bfundle to gete. I have triedf every weay to get a phone number. Got one and called a tech person who gave me bad inforemaetion and got a bill fdrom the Geek company.

TuboTax is misleading and we will never use them again. We purchased the software to efile and paid extra to get our tax return money direct deposit. Well, I called the IRS today and they stated that anyone who did this will have to wait to get their stimulus rebate until mid June. This was not clearly explained when we started doing our taxes with Turbo Tax! Turbo Tax's Santa Barbe bank will get to use our stimulus rebate for a month before we all get our money that's ours. Shady! I'll never get Turbo Tax again!

My 2007 Taxes were no unlike many other years I filed with Turbotax electronically due to the ease and convienence. Unfortunately there is an error in their process. They require you when making your taxe payment to put the date of filing as your payment date. In this case it was 4/15 because I filed at 5:00pm on 4/15. Normally this wouldnt be an issue, however they accepted my taxes on the 15th and didnt process them till the 17th this made that date of payment before the filing date.

We used TurboTax to do my taxes this year. We input all the information and e-filed both federal and state. Got my refund on both electronically. when we got our stimulus rebate it was for only 1200.00 instead of 1500.00, 300.00 for our daughter. Went back and looked at my return we discovered that even though we entered all my daughters info in, TurboTax did not put her on our forms therefore not only did we lose the 300.00 rebate but we lost our deduction for 2007. Trying to contact TurboTax now but like all the other folks on here we have been unsuccessful. I can see by reading all these complaints we are screwed but maybe if we all got together and filed a class action suit maybe we could get some satisfaction.

This year my family filed our taxes using TurboTax. It was sent to the IRS through my system electronically (e-filed) and direct deposited to our account.

TuboTax is misleading. We purchased the software to efile, had to pay again to efile, along with a fee to receive a refund and pay taxes owing. It cost us double, because we purchased the software. And now we find that because we e-filed with Turbo Tax, our stimulus rebate will not be direct deposited, but rather sent by check in mid-June. They say the IRS is responsible, but this was not clearly explained when we started doing our taxes. TurboTax should be investigated and taken off the list of approved efilers with the IRS.

I purchased Turbo Tax Basic. Called Phone number as instructed to get final updates 5 times, never received anything. Finally I had to print out my forms near 4/15/08 and all over all the pages in huge green letters Form not final do not submit.

I used the TurboTax software for my 2007 returns. I opted for direct deposit and for the fee's to be taken out of my return. Turns out because I chose this option I have to wait until June 20th to get my stimulus check instead of today, May 9th.

I have dealt with Turbo Tax for several years. This past year (2007) was a nightmare of problems. 1)We received the program and started on Tax's, we starting filling Tax's begining of Feb and after sending in Taxs we find out that the program we were using was not up to date which has caused alot of problems since. Why are they sending the product out before it is ready to use, I had been on line several times before we filed why did they let this go thru causing problems and refuned being held up.

I have recommended Turbo Tax to many people and I will call each and everyone of them to let them know why they will not be getting a direct deposit into their accts. I will never use them again nor should anyone else because to send out an e mail to their clients to let them know was obviously asking a bit much.

I used turbo tax from a web page that said it was a free service, when i was done it cast about $100. I was under the impression that it was a direct deposit, Now that i am expecting my stimulus tax package it has to be sent by check and I won't recieve it till the end of june. I am sure many other people will find this out the hard way also. turbotax is not free, it is misleading.

Trying to print a copy of my 2007 Federal and State Tax returns. The Turbo-Tax 'support center' does not provide any support, nor am I able to print these forms. I have went to their webiste numerous times. I purchased their software prior to filing my tax returns. Now I cannot print any of these forms.

We want to be able to contact Turbo Tax / Intuit some way. We cannot seem to get any response from their website from e-mail, tech support and no phone available. Maybe it is a problem with our computer or with our lack of expertise -- but the point is, we cannot find a mailing address or phone number to contact them. We keep being referred to the support website which does not respond like it should. The Tax software would not take our file to send electronically and kept requesting that we enter the correct phone number -- which had been downloaded from last year and had not changed. We are sure the same thing will happen again if we use Turbo Tax next year. How to contact a phantom company that takes our money and goes away?

have filed tax using Turbox tax and the Federal and state accepted the return . I Owe tax and I initiated direct debit from my account , the funds are not deducted from my account. By using Turbo tax in 2005 , they calculated wrong and paid penatly for 2005. I will not use Turbo tax and I should file for cosumer fraud .. They should refund the tax penalty ..... I will not recommend Turbo tax... Thanks

I had to file an Amendment to correct the mistake in Sch D, which I did by hand to verify Turbotax output.

THe consequence of this glitch is that the IRS rejected my filing, it is not considered late, I will incur late filing fees (according to the IRS but Turbo Tax swore up and down that I won't incur late filing fees), possibly damaged my IRS Status/Reputation...and it is now 4/21 and I'm still having to now send a form to IRS to verify my signature. The most obvious consequence is that I will never use nor ever recommend using TurboTax when it comes to doing taxes.

On 4/15/2008, I filed my taxes electronically with Intuit's Turbo Tax only to find out that my filing was rejected by the IRS because my Adjusted Gross Income didn't match the IRS records. I called the IRS to verify my AGI and they had the same thing I had. I asked Turbotax what was happening and explained that my AGI was right and they eventually admitted on the phone that they had some kind of glitch on their system which was causing the problem on their end and that they had spent the last few days fielding AGI Problem calls.

Well we are from Canada and have moved to the US part way through the year of 07. We tried the basic Turbo Tax for the US and it does ask about being from and earning in another country. Then it gets to points that make us sound like we are US citizens working out of country and coming back. We couldn't find the right way around this. I have done online chat twice with the person having no knowledge on how to do this. Then 2 hours on hold and then the tech couldn't figure it out either and he just hung up. I did online again and they said I would have to go through the phone hold again. 2-3 hours. The disc is in the trash

My husband and I bought the Delux Vesion of Turbo Tax becuase we have jobs, rentals and small business. We also did our grandsons taxes. Not one would go through on e-file and all the stated errors from Turbo Tax were, in fact, not errors yet our account was charged for our grandsons taxes.

Purchased Premium Business software to do both Federal & California returns and Turbo Tax failed to mention required California forms 568 or 3522 since 2005.

For thetax year 2007 version of turbotax, Intuit is no longer properly updating the error messages and how to resolve them. The turbotax website only refers to similar issues with the 2006 version - not the 2007. And even that information doesn't allow for fixing the error.

cost about 12 dollars more this year veruse last year.

I have used Turbo Tax for years. This time I used easy pay and that was a mistake. I had to fight to get my money from H&R Block Bank. I'm sure they collected a lot of interest on all of the money they held onto. On my forms they changed my bank info to theirs. I never gave permission for them to do this.

Time was the commodity I lost, and as a self employed consultant, this was the most frustrating part of my ordeal with their Basic version. Let's put it at a full ten hour workday.

Turbo Tax is ripping off thier users. One gets locked into using Turbo Tax because of the Year to Year cary overs and the ease of trasporting your tax history in to the current year. I believe that trippling the charges this year for E-Filing is not justified. The IRS should allow us to file directly bypassing these rip off companies.

Do not waste money on audit defense. I submitted federal and state taxes online. One of the states instituted an audit because TurboTax did not submit the exclusion documents on the sale of property in another state. After failing to reach anyone at Intuit concerning this audit, I responded to the state auditor myself. Persistence on my part finally resulted in a contact with Tax Resources of Citrus Heights, CA who contract with Intuit to provide the audit defence service. Tax Resources informed me that they send paperwork to Vancouver, WA and mail a certificate to me. This process takes 3-4 weeks.

I cannot file my taxes without the updates. I have called the automated line twice and requested the disks to be mailed to me. As of April 1, 2008 I have not received them. I am unable to find a phone number for turbo tax. I am unable to reach live help via the web site. The program will not allow me to file without the updates. I am at a loss for what to do. I have used Turbo tax for the past few years. Today I made an appointment with my local IRS office to file my taxes and have contacted the store where I purchased Turbo tax for a refund. All I can say at this point is I will NEVER purchase Turbo Tax again

Turbo tax informs me (after I had done the bulk of the work on my return) that they do not have a schedule D available except by update, which is impossible to do over the net. In essence, I have to re-do my entire return, by hand, something I should have done in the first place, taking the seventeen or dollars or so and tossed it into the Potomac River.

I filed an efile tax return. The IRS rejected my tax return but Turbo Tax failed to notify me. After I corrected my tax return, Turbo Tax then sent me an email saying the IRS rejected my tax return. When I called to find out why, they said the IRS had not rejected my tax return--after waiting on the phone for one hour and thirty five minutes. I paid extra money to do my state taxes. I was told by Turbo Tax that I would received $2337 dollars but only recieved $417.

I've used this product before but this year I can't submit my taxes without an update, when I call the company I can't get a real person and the voice mail says they will send me a CD update. I can't down load an update and haven't received the CD. I will never use this product again.

I fail to see why this company feels it appropriate to charge $17.95 more to federal efile using a purchased tax product/cd which already costs $45 when one could free file on TurboTax's own site. What a rip off!

Turbo tax put my non-cash charitable contributions under non-reimbursed employee expenses. I have been audited now for 2 years. I did not file or have a w2 yet this is were turbo tax put it. The IRS agent told me too many people put their trust in the program. Of course turbo tax is not liable

Turbo Tax has COMPLETELY screwed up my taxes. I am now going to have to file three amended returns! Worst of all, you can't get them to help or even make an effort to figure out the problem!!!

This is causing me a great deal of financial hardship. Not to mention the phusical stress I have been through trying to understand everything with the IRS.

I've used and trusted Turbo Tax for many, many years. That is until last year (2007) when I filed my taxes. I purchased the current version of Turbo Tax and inputted all my info and e-filed. However, before I could print or backup my computer my computer crashed - permanently. I ended up buying a new laptop a few days later. Because I hadn't had a chance to print my tax return I purchased yet another copy of Turbo Tax (same version as the one I had purchased a couple of weeks earlier). I inputted the SAME info the EXACT SAME way and received a different refund amount! It was about $100.00 difference between what I had e-filed and what it was now telling me.

Next!

I filed my federal and Illinois state taxes with turbo tax on line, february 07 2008. As of today, 3-15-08, I still have not received a DCN number. And do not know if my taxes have been filed by turbo tax. My refund was to be a direct deposit.

I started my 2007 tax return with Turbo Tax online. What started out as $14.95, somehow ended up costing me $140 (including $30 for the Santa Barbara Bank & Trust direct deposit transfer). Of course, I am not told the fee until the very last second when I must choose between submitting my return OR starting from scratch manually. This was Feb 24. On Monday, Feb 25, I received an E-mail from Turbo Tax that said my Federal Return had been received by IRS. Also, on Feb 25, I received an e-mail stating Congratulations! [my] tax return had been accepted - that there was nothing else I needed to do. Also, on February 25, I received an E-mail from Santa Barbara Bank & Trust stating my return is expected to be deposited in my account March 7, 2007.

Software was advertised as easy for first time users and that I would be walked through sales of stocks. I was totally confused - made entry errors unable to go back to correct. The only help available without additional cost, was difficult and way beyond my comprehension. I looked for simple step by step instructions but they weren't available. The right questions were not asked concerning sales and roll overs of IRA and Roth IRA funds. After 2 days, I finally gave up and had to go to a regular Tax Consultant. It was very frustrating, costly and not as advertised. I did write them at their customer feedback address but have not received any reply. People should be warned this product is not as advertised.

I filed in 2005 using the Turbo Tax from the IRS website. Having filed Separate and married, the Turbo Tax informed me at the end that I could not file electronically due to filing separately. I mailed my return in. So, why did Turbo Tax not catch that I was filing for a child tax credit and tell me that I couldn't take the credit because I was filing Separate and married? When I file my taxes online, I do not use a book, I rely on the Turbo tax that I pay for. So now, I owe the IRS money because Turbo Tax allowed me to take the child tax credit - and I had no clue that I wasn't supposed to - because a red flag wasn't thrown while I was filing. I fought the IRS with the issue, lost the fight, and had to pay full amount including 2 years of late fees.

I used Turbo Tax and received the amount that was going to be deposited into my account, which when the money was deposited the state refund was on the money from turbo tax but was shorted on my federal by 700.00 dollars. After submitting it through, it was approved, but why did I receive a less amount?

I purchased TurboTax Duluxe to download online. This purchase included one state income tax. I completed my federal income tax and went to download Illinois and I could not get it to work. I tried to use Intuit's customer service links and those links would not work. Intuit promises satisfaction guaranteed but when I attempted to use their on-line link to request a refund, that link did not work. Nowhere on their web site could I locate a telephone number to call or find a functioning link to someone or to instructions which would enable me to complete my state income tax. Their satisfaction guarantee promise is a farce. I sent 3 emails to their feedback site requesting someone to call me and did not receive a response other than an automated response with more non-functional links.

I completed my Federal and VA State Tax Returns and filed them both electronically, $17.95 each. I received an email notice that my State return was rejected by the State and that I needed to go back into Turbo Tax to see the reason. There were two error codes presented, 0005 and 0002 and I was instructed to mail my return to the State. I was given no instructions on how to correct either of these errors before mailing my return. I called their customer support, spoke with one international character that could not help and after a second 45 minute wait, a US customer support rep. that could not help me. My problem was to be escalated to the next level and I was to receive an email from that person. It is two days later and I have heard nothing back. The program will not let me get pass these errors and always brings me back to the page that says that I had an error submitting my State return and Lets find out Why. I don't want to file an incorrect tax return. I bought Turbo Tax because it performs a substantial error check before it allows you to file. By the way, the State return still passes this test with no errors. Why would I mail my return to the State if the State already rejected it?

After using turbo tax for more than 10 years, our state return was held due to the fact that they said our school tax had not been filed in 2005 but our 2006 was. i was informed after a complete runaround that there are sometimes errors when using turbo tax and now I have to go through a huge process for them to pay me back for my penalty and refund from the state. Gotta love turbo tax. I sure will not use them anymore.

I have used Turbo Tax for the past several years without incident, until this year. I took an education credit last year, and while reporting this to Turbo Tax this year, I was told that I must recalculate the credit. I was told that I must either repurchase Turbo Tax 2006 to do it for me, or I can follow instructions to recalculate the credit manually. Due to lack of finances, I decided to do it manually. Or tried to, at least. The instructions are completely wrong. It says to look at section 4 of last year's education credit worksheet to use the proper values. It sounds easy enough, or it would be if there WAS a section 4. There are only 3 sections.

I have been a Turbo Tax user every year since I filed my 1996 Taxes, and up till now I have been satisfied with the software. However, this year I had completed my taxes on 25 January and checked the tax return before e-filing with no errors. I was getting a considerable refund and was expecting to get it direct deposited via Turbo Tax and the Santa Monica Bank I then went and paid with my bank card the $17.90 e-file fee and then was taken to a window where I selected e-file, and I was informed that the e-file did not take place because of missing information. I clicked the Show Me button and was then shown a blank W2 form with the first entry blocked and ready for entry. I then entered the information as I had already entered when I started working the software in the beginning. I was wondering why I was asked to fill out my W2 form again, but I reasoned that the e-file W2 format was somehow different, and so it required meeting the format of the e-file W2. After completing the information entry on the W2 form, I was returned to the e-file page; and I clicked on the E-File button and was informed that the information transfer was accomplished and would receive the IRS acceptance message sometime later.

No Live Individual Available to speak with at TurboTax to provide help with erroneous tax notice. Went a head and over paid erroneous tax to IRS because of NO TurboTax Support. I DO NOT recommend using this software for filing 2007 returns in 2008.

I filed my federal and Georgia state income tax returns online using Intuit's TurboTax Freedom Edition. The program stated that my federal and state returns were accepted. As requested, my refund was deposited into my bank account, but it was more than $400 less than on my TurboTax return. The IRS website clearly reflects the lower amount I received, but the TurboTax site still says that my return was accepted.

I was told that my refund would take up to 14 days to process. I paid an additional (non-disclosed fee) to Santa Barbara Bank, an affiliate of Turbo Tax, for the direct deposit into my account. The funds were suppose to be in today, 2/15/08. Santa Barbara Bank sent an e-mail advising that the refund was not sent in by the IRS, and that due to their processing procedures, I would not see it for at least ANOTHER WEEK. This is totally unacceptable. All the information I've gotten to date from Turbo Tax has been misleading and winding up costing me more money, and now a additional wait.

This is the first year I have tried Turbo Tax and I am not very satisfied. The info was incorrect when transferred from the federal to the state. I have to file 2 separate state returns & both were incorrect but in different areas. I had to pay an extra $17.95 for the second state and will probably end up doing them manually.

I purchased TurboTax for my 2007 taxes after dealing with the fiasco that was HR Block last year. My taxes are simple; I have few deductions, but I do have several dependents. I completed my taxes in Turbo without incident; they checked out clean, and I e-filed, only to have my return rejected by the IRS (without notification) due (according to TurboTax) to an incorrect social security # for my son. I double-checked, and the number was correct, and all the other information as well. It is the same number I've been entering for the last 14 years. The only way I determined this was because I went back and checked through TurboTax because I never received confirmation of my initial E-filing. I refiled, was rejected again for the same reason, receiving the same error: 0504: Overflow statement-- Dependent social security #

This year I used TurboTax online. Used the Basic version which is supposed to be $15 for federal filing. If you want to add state for $30, you can. (It says State is optional). So I got all the way to the end of federal. It asks you if you want to continue with State or skip State. I clicked "Skip State". In fact, I double-clicked to be sure. It then asks you to click continue (the only button you can click besides the back button).

Recived an email from Turbo Tax stating our Federal efile was rejected even though we had not even logged into Turbo Tax this year or started our return. The email came to the email address we have on file with Turbo Tax on the web. We have used the Turbo Tax website filing since 2002 and the same email address since 2005. The email was addressed to someone with a different name then us but the information connected to the email was disconcerning containing our SS#, and the same state my husband was born in.

I have a lot of proof that the problem with someone seeing your account is still not solved. My husband and I have not done our taxes for 2008 and someone, through this program, has filed a tax return in our name to the state of Mass and it was first rejected then whatever it was they did wrong was corrected and then accepted. It is really crazy, my husband and I have been dealing with this for a week now. I was actually able to do some things that proved my point after they supposedly shut down our records so no-one else can access them.

I purchased the Deluxe Turbo tax last year and was told all my files would be kept so that this year the information would all be there. When trying to access my file, I discovered that I had none. After 2 hours of talking to technical support, they told me that the reason I had no file was because I purchased my cd from a vendor rather than from Turbo Tax, and I did not file on line. Of course this was never told to me when I purchased the cd last year. Turbotax promised that, because I saved my own file from last year, if I purchased the cd this year, I would be able to access my file. I followed up with an email to the company to confirm this and received no answer. I tried to phone the company and can no longer find any way to either email or phone them. I'm not sure if this company is likely to respond if I have troubles this year, and I don't want to waste my time and money.

I was auto-renewed for the product even though I specifically DECLINED auto-renewal when I did my taxes. I have contacted the company (which is a big pain to do--their website is a maze) repeatedly, been told I had successfully canceled, only to get contacted again days later to be informed about the status of my product. I never should have had to cancel since I opted out in the first place. I never should have had to call repeatedly, email, post on their forum (there are others on that forum like me, btw), call again, etc. Finally, I wanted to delete my account. I can't even get in to delete me credit card from their system without, get this, SIGNING UP FOR THE AUTO-RENEWAL again first! Forget about trying to get the account deleted.

I used TurboTax (by Intuit) last year to do my taxes. Several months ago I started receiving mail from Intuit stating that in order to avoid delay in shipment of next year's tax software I needed to update my credit card . These were legitimate mailings from Intuit (not phishing scams).

OFFICIAL REQUEST...FOR REVIEW AND CORRECTION OF FY2002, 2003 AND 2004.. AND MAYBE EARLIER.

I never received an email to access the free experian credit monitoring they were offering for a year for using turbotax. It cost $85 to use turbotax and no I'm out the $40 value of Experian credit monitoring that was promised and not delivered. I wonder how many others got taken as well!

I used Turbo Tax to file my 2006 tax returns. I paid for both the state and federal taxes. Their system never filed my state taxes, and I had to file them myself. But Turbo Tax took out their filing fee. I have requested my money back on the state fee 4 times and as of the last email, was told I would get my money by check within 3-5 business days. I started this conversation with them January 30, 2007. It is now April 21, and still no money.

TurboTax Deluxe. If a change needs to be made to the state taxes once they are complete, the form has to be cleared and all the information re-entered from scratch. After trying to make a some changes without starting over, it took a few hours with customer support to figure out that it couldn't be done.

On 4/17 I was debating to use Intuit Tax Turbo to file my State only taxes since, I had been a regular user. I went in filled out the information and as I neared the purchase cost of $34.95 for the prep and 49.95 for the service would not be worth the cost especially since, I learned that I would be getting back $121. So, at that point, I decided to back up the page, and did not hit the CONTINUE button if, then I SIGNED OUT. Refusing the option.

Intuit is taking advantage of consumers. Unless you read every word of the disclaimers you will be hit with additional fees. At no time was there a warning that you are about to incur additional fees.

I was sent an email from turbo tax that it was free. I answered all questions then when I got to the end, I found out I had filled out preimum at a cost of 49.99 I have no deductions only own a car and draw SS and work part time. I feel I was duped. I am afraid to refile as they have my bank information and could charge me twice.

For three weeks I have been trying to complete my taxes with TurboTax and have been encountering one problem after another. The major problem, one that is undoubtedly related to the IRS and/or Congressional delays in issuing the latest changes in taxation law, is that TurboTax doesn't publish its updates until nearly the deadline for submitting taxes.

Bought the premier version of Turbo Tax because I had income from a residential rental. the program asked for my 1099 info plus a few rental questions and then continued with other income sources. At no time did the program ask for my rental expenses even after the final review. I had to manually find the form and make the entries. I sent a complaint to Turbo Tax but they never replied. A few days later their customer service unit asked about their responce and I notified them I never received one. Since then I have not received a single reply.

Did online filing through turbotax. stated they charge $15. Charged me $40.96 and they never filed my taxes.

The 2006 TurboTax Deluxe failed to transfer federal tax-exempt income from boxes 8 and 9 of a 1099 form to the state program (Iowa). This state taxes most municipal dividends and interest from other states. A careful effort was made to make certain that the income was entered diring the federal interview. The problem was only detected during manual calculations on paper.

Software is error prone & tech support is in Pakistan. You will be disconnected and have a tough time conversing with these drones. They read out error responses from prompt screens and will constantly ask for your name number & zip etc then you will need to spell i out each time. One of the most frustrating experiences ever. Never again will i buy a product from Intuit.

Tried to install the Turbo Tax CD that I'm sent every year. Screens froze at payment screen. Tried several times, different times of day. No Luck.

On 01/23/2007 my husband and I decided to use turbotax online after seeing a discount for it on our banks website. We e filed state and federal taxes and paid the $45.90 for both. I even upgraded to TURBOTAX ONLINE DELUXE DEDUCTION MAXIMIZER; which is a money waisted when I found these myself anyway. I then think everything is ok until I get an email stating my state and fed e file was rejected. Federal said I did not have the correct AGI from last year and State said I changed my SSN!

I recieved a letter in the mail stating the cost of online tax service as $9.99, including state and federal filings. Once I reached the billing section, the site stated the cost would be $49 dollars!!! This is the same site I have used in two previous years without complaint.

No problem preparing all forms, but program will not print for completion until program has been updated for omissions and/or additions to 2005 tax laws. It looks like I must now wait A MONTH before my data can be released to the IRS. I bought an outdated CD for $50 and Intuit is not prepared to immediately correct the situation. Looks to me like this is their year to really lose loyal customers and I am one of them.

My wife and I were preparing our 2005 taxes using Turbo Tax Online. When preparing the Federal taxes, there weren't any problems. However, when we got to doing the State taxes, the TT Program automatically transferred the information from Federal to State. However, it made a mistake in considering an "income" as a "deduction". This meant that instead of us having to PAY taxes on our income, we were getting an "easy" out from the Program (by not paying taxes to the state). Does Turbo Tax take the liability for that? Probably NOT!

I filled out my Federal & State tax forms - no problem. I had refunds for both - e-filed with a return confirmation. However, when my Federal refund was deposited into my account it was not the correct amount. In fact it was 87% less. I have sent emails to Turbo with no replies and do not know my recourse to have this corrected.

I have used Turbo Tax for a number of years and had no problem until this year 2004. On entering information for an investment property I was nver asked for the straight line depreciation that I had been taking for 30 years under the old rules. Also on entering IRA disributions from two sources, one went to the proper IRA line, the other to pensions. Both were placed in two different places by the same interview questions on Turbo Tax.

We have used Turbo Tax for at least five years, and never had any problems. This year, however, so many glitches have occured, we feel we have wasted our money and our time. Our first run through with the interview resulted in calculations by the program that multiplied numbers entered and called for a tax of nearly $100,000 owed the US government. After trying to trace where the final numbers came from and finding forms filled out that we never use, we gave up and started a whole new tax form. This time the end result was a tax refund of $600, and the discovery that a capital gains from the sale of business was entered on one form but not transferred to any other forms.

I used Federal Turbo Tax and no problem...When I went to do my own Colorado State taxes, I ran into a question on Line 7. After some consideration, I decided to download State forms believing It would automatically fill in the State forms using my federal forms information (As promised by TurboTax). After all everything they need to know is in the Federal information... After downloading State, Line 7 was left blank and the program asked me the question I wanted answered. (Exclusions for Pensions and anuities).

I used their Turbo Tax Deluxe to do my taxes and H & R Block found many inaccuracies which would have cost me $2,500 plus interest. It cost me $150 to pay H & R Block to correct the mistakes made by Turbo Tax Deluxe.