Intuit TurboTax Reviews

I had a question about e-filing/transmitting 1099 forms to IRS. I spent over 2 1/2 hours on the phone with an alleged support person, who frankly appeared to be someone working out of her home with minimal training and a really bad telephone connection. She constantly put me on hold as she emailed her supervisor. She gave erroneous information first, and then said that one cannot e-file 1099 forms with IRS through the Home & Business program, but only by using the web-based filing.

I have used the free version in past years. For 2013, I incorrectly answered a question, and was alerted I need to upgrade to the basic version for an additional cost. I subsequently found out that I did not need to use the basic version. Apparently, the only way to downgrade back to the original version is to speak with someone on the phone. After a 30+ minute hold I was disconnected after relaying that I wanted to downgrade to the free version. I think this was deliberate. I am now on hold again 15+ minutes, but will not pay Turbo Tax for a simple return that others are receiving for free. FYI. I have been a Turbo customer (paying every year for for the tax programs) since the late 80s. Unfortunately, may have to switch to another source.

I went to Turbo Tax, just like I do every year, and checked my eligibility for the free product. I qualify. I began my return and was almost finished when I was told I had to upgrade to Premier. I have the exact same situation as last year, but this year TurboTax wants me to pay. I decided to go ahead since I was almost finished. Then I was hit with the charges: $49.99 for the Federal and $36.99 for the State (I am in a free file state). Pretty hefty fees for free. I will be redoing my taxes with another program if my phone call to Turbo Tax isn't satisfactory.

I have used TurboTax for years. I have always had a home business, and I have always purchased the Deluxe software. For my 2013 return, I entered my vehicle on the correct screen, and said I was still using it for business and that there was NO trade-in when I purchased the vehicle. The software keeps reverting back to the YES there was a trade-in. I have deleted the vehicle, re-entered it, same story. I called Customer Service, and after an hour and a half on the phone, I was told I had the wrong software, I should have had Home and Business. I explained I had ALWAYS used Deluxe before, but she told me the programs had changed. She was very nice, and sent me a Free download for Home and Business. And guess what... IT IS STILL DOING THE SAME THING. Definitely the last time I purchase TurboTax.

I used to be a tax preparer for H & R Block....It was a GREAT EXPERIENCE for me. But this year Turbo tax is JUNK....I did my son's 1040, single PT job School, under the minimum....guess what....he had to pay for his 1040. Years past he did not have too. Did my daughter's, her AGI was under 3K.....guess what....she had to pay for her 1040 .....she got her refund but they did not put it thru her bank....She had to pay an additional $$ for having a cashier check made out, AND....it came from a difference bank, which charged her $$ for using their bank???.....She was set up with BMO Harris all these years nothing changed.....go figure....IT'S JUNK.....Now I have to do mine.....I'M NOT USING TURBO TAX-----IT WILL BE SOMEONE DIFFERENT.----I GUARANTEE IT.

They guaranteed a return of $706.00 from the State of WV. I received $6.00 because they put the wrong information twice on the return. Further, they guaranteed a return of $952.00 from Federal and I received $151.01 because Federal said I would get $252.00 but they took $68.00 for filing and $29.99 for banking(?). I have been in four conversations with their people and have been informed that I will not get back the total of $100.99 they deducted from Federal because the guarantee they have does not cover my situation because I did not have to pay any penalties and their GUARANTEE doesn't apply to me. I feel strongly that they should return the entire amount of $100.99 they took for doing me wrong. This was my 5th year with them and never again. Thanks for being here.

Horrible experience with turbo tax this year. It seems like the software got added a lot of information and when called to request help the customer service people are not trained to solve any issues..Waste of my time. Never again. The the second issues is the bunch of specifics asked when filling out a 2106. The software is not requesting enough information to fill out the form then I had to deal with more that 15 errors. So basically was like filling out the form in raw perspective. Not easy at all.

I haven't been able to get a solution to filing my Georgia Return. I never got an email telling me there was a problem with my Georgia Return, I just wondered where is my Georgia Return and I go to the site and says Rejected in one page and Pending on another. Turbotax can't explain it and they don't have a solution except to print and mail it. Well if I had gotten email on February 3 like I did for my Federal I could have done this already. So disappointed in them, last year I had problems with my identity. I won't be using them next year.

I've used Turbotax for three years now. I've always had little annoyances with the software that were out weighed by the good points. Not so this year. Here are a list of the problems with this year's version.

I've used Turbo Tax for many years to do my taxes. Always went fairly well. Until 2014. It appears Turbo Tax made some changes that are dishonest at best, pure stealing at worst. In filing my taxes this year I accidentally clicked on their more expensive "premier" product. But as I don't own a home, have rental income, and so forth - I don't need that product. The basic or deluxe (and cheaper) product would be fine for me. However, you cannot downgrade to a lower product. Your account gets tired to a particular product and Turbo Tax will not allow you to ever downgrade. You can only upgrade. Odd, so I called customer service. I am sure they guy was trying hard, but he was not able to switch my product either. The workaround is I will get charged for premier but after that, I can submit a request for refund to deluxe level price. No, thanks. I simply took my business to a different online tax company and started over.

I'll be nice and say that TurboTax's Customer Service staff is a bunch of amateurs. I had to make 5 calls before a problem with a State Tax form was resolved..and even then, the Rep told me to hit "Continue with Errors"... and then, TurboTax charged me to e-file the State form, even though I couldn't e-file because of the 'error.' (After I printed the form, it turned out a box that TurboTax said *had* to be filled-out, didn't.) Three of my calls were never returned (including one who I'd given permission to access my information... Lord knows how that'll haunt me in the future). A fourth put me on hold for 45-minutes ("It may be a problem with your Mac," she said, before she went to find IT. What is this? 1989?) Hey, if you've got simple taxes, TurboTax may be for you. But I suggest you think about signing up before you descend into hell the way I did.

I have used Turbo Tax for years. They have now changed their entire method of inputting information, and EVEN THEIR OWN CUSTOMER SERVICE REPRESENTATIVES ADMIT THEY ARE HAVING PROBLEMS WITH THE SOFTWARE. I have spent the last three hours on the phone with Turbo Tax and they cannot solve the problem. I have to finish my taxes in the next two days or so, or I cannot complete the FAFSA and my family could lose any college funding we might be able to receive. I am unable to understand why Turbo Tax's own techs can't figure out the software. How do they expect us to do so?

I filed my 2012 taxes using TT online premier as I have a renter in my home. I took my taxes to a tax professional this year and they reviewed last year's returns and found some startling issues. Turbo Tax did two things wrong. 1) They counted items such mortgage interest twice. 2) They allowed me to take a rental income loss which increased my refund considerably. You are not allowed to take a loss on a rental property if you occupy the space with the renter, which I do. You can only zero out your income and no more than that. This information (the % occupied by my renter, etc) was recorded during the TT process - it was very clear that it was shared space.

I have done taxes at HR Block for past 7 years and no problems. A friend told us how he used to go thru HR Block also until he tried Turbo Tax and got a lot more back so we tried Turbo Tax. After paying the 100$ fees it was accepted. Three weeks later it shows deposited into our bank thru Turbo Tax website and IRS but yet no money.. Called IRS, apparently our checking number was put in as our social security number and routing as Turbo Tax... Why you might ask? The IRS representative said this is what tax companies do for first time customers so they get their share and then deposit it in to the customer's account.. Our taxes clearly show our bank numbers, not Turbo Tax's... What this mean? IRS said you will receive a paper check in 4 to 6 weeks because what they received as bank info wasn't even ours! The heck with you Turbo Tax... never again... And I'll be sure to tell all my colleagues and family and friends how my first experience with Turbo Tax was!

I logged into Turbotax to obviously file my taxes. I got to the end and was all excited, and then an offer came up. It was something along the lines of: Get your refund faster by filing them together for $36.99. They only gave two options. Yes and No, delete my state refund. I was told to select no, so I did and continued to file my Federal thinking the State would just come back up later. To finish filing my Federal, Turbotax charged me $21.00. It wouldn't let me go back in to file my State. It just kept taking me back to that stupid offer, so I just clicked yes and it went ahead and filed my State, and STILL charged me the $36.99 PLUS the $21.00 that I had just paid. This is the last time I use Turbotax. I told my S/O about what happened and he's not going to use Turbotax this year.

I have spent over 10 hours troubleshooting issues with TurboTax Online. I am getting caught in an endless loop during the "Error Check" process. Out of those 10 hours troubleshooting, over 3 of that has been with a TurboTax representative, and they were not even able to help. All they did was apologize and give me a code to file for free. The code is useless if the system will not let me get past the "Error Check" portion.

I requested direct deposit on Federal and State taxes. When I checked IRS website it said my Federal refund was being mailed. I called Turbo Tax and finally got to talk to someone after about 45 minutes on hold. The lady I talked to said I clicked on send a paper check. I told her that was not correct because I entered my bank information in on Federal side and it automatically transfers information to State side. She told me that I did request paper check and I again told her I did not that they must have a glitch in their system. I even told her that Turbo Tax said I would get refund direct deposited. It showed direct deposit for both Federal and State before I transmitted my refund.

For the second year in a row the software malfunctions. While they are trying to help it is apparent that this is a much wider issue that they cannot fix. I am fortunate to have access to several computers with different configurations and the same error occurs on each. I will not use their products again.

I found Turbo Tax Online Freedom Edition 2 years ago online. I used them for 2011 & 2012 tax returns and I was very satisfied with the service they provided. My spouse normally brings in some extra income by baby sitting or some other odd jobs. Her income requires a schedule C-EZ or a schedule c form for business income. These forms were included in the Turbo Tax Freedom Edition for my 2011 & 2012 returns. I jumped right in this year and began the tedious process of entering the info into the online Turbo Tax this year.

I have filed with TurboTax for the last ten years with no issues at all. This year, there were all kinds of problems. After inputting all of the W2 information, I was told that I had entered no data, and ended up entering the information 3 different times. This happened on several of the pages. I also had trouble entering my dependents' information. Whatever changes they made to this year's software were not successful. I will seriously consider switching next year. Although I was able to complete the process and receive my refund, I was dissatisfied with the process which was a lot more complicated than past years.

I filed my taxes for 2010 in April of 2011. Once I received confirmation that it was accepted, I printed off all required paperwork to keep on file and I wrote checks, cause unfortunately, I had to pay. My checks cleared to the IRS as well as the State of Ohio within 3 business days. 18 months later, I receive notice from the IRS that my taxes were never filed/received. Of course I panic, dig out my proof of filing electronically, made copies, and mailed all info to the IRS along with the copies of cancelled checks. They sent a notice to me that they had received my copy but since they didn't receive the original filing 18 months previous, they charged me a "failure to file penalty" of $310.50.

2013 TurboTax has to be the worst format I have ever seen. Took 4x longer to do than previous years. After filling out itemized deductions took forever trying to figure out if that was being used or the standard deduction. Can't see the electronic 1040 to review unless you pay first and that's after going through all kinds of sales junk to buy useless add-ons.

Someone logged into our account and filed our taxes using their email, account, and routing number. We called Turbo Tax immediately following the occurrence and multiple times thereafter. They kept telling us there is nothing they could do and we would just have to wait and see if we got our refund. Our refund was deposited into the thief's account yesterday. I called Turbo Tax yet again last night and the response was "You will have to contact the IRS. Your account information could and should have been changed when you initially called, but since it wasn't, there is nothing we can or will do for you." The IRS says that they simply follow instructions from Turbo Tax, which is correct. Turbo Tax will not assist and has not assisted. They do not care that someone hacked into their system and identity theft and tax fraud occurred. Everyone needs to know there is security issues within Turbo Tax. Your information is NOT safe!

Folks! Double check the amount of tax you owe based on taxable income. Turbo Tax has been putting incorrect due taxes and made me over pay by 2k last year... Now I have to file an amended return to get the money back. Go to IRS.GOV and check the tax table to verify the income tax you are suppose to pay based on your taxable income... Then never use Turbo Tax again.

Having used Turbo Tax for years I assumed that the premier addition could guide me through the sale of rental estate. What I found is their inadequate instructions to establish a Basis, or Adjusted basis. It automatically added past depreciation $52000+ when actual was 1500+. As a result I have to go to a tax professional to file correctly. Very upset, won't make the mistake of using any of their products again!

Soooo....people filed their taxes online after me and got their refund already....I'm pissed to the max....I think it's because I didn't do my state tax this year with you guys....I'm pissed off....and guess what....I'm going to Jackson Hewitt next year and forever after this year....Everyone that filed with Jackson Hewitt this year that I know already got their refund back....This is it turbo tax.....You guys officially suck....No more of my business.....Jackson Hewitt.....Here I come.....

I have a pension, which they mistakenly put as earned income three years in the running. This year all my pre-saved info showed correctly that I had not earnings, when reviewing past returns I realized they put that money in the wrong box, and now I may be liable to repay those refunds.... Turbo tax free is a total rip off.

When I completed my taxes on 2/3/14, TurboTax told me I had to hard-copy file my Mass. state taxes. No explanation; just a line at the bottom of their "filing instructions" page saying I could return to the site to e-file. That didn't make much sense - why couldn't I e-file right away? Why would I have to return to the site? But I figured I'd have my paper W-2 pretty soon and it wasn't a big deal. So I printed my Mass. tax return and waited to receive my paper W-2.

I have used TurboTax for a number of years without a significant problem. However the 2013 software/updates have completely wiped out ALL my tax copies/records all the way back to 2007. Here is how things unfolded:

When I prepared my return, I checked the box regarding Direct Deposit into my checking account. I inputted my routing and account number. Few days when I went into "Where's My Refund," lo and behold I see where my refund will be sent BY MAIL! What? I see similar problems regarding this from other Turbo Tax users. Unfortunately it's nothing I can do at this point. I will NEVER EVER use them again!!

My son's tax return process got hung up at a screen which said "Oops, you've been bumped from TurboTax. Just sign in again." And when I signed in again, using his user name and password, I was told I had the wrong user name or password. Then I would ask for a password reset link to be emailed to our email, and I would be able to reset it and enter the site. BUT then when I had "logged in," and clicked on continue 2013 return, I got the "Oops" page again. Every time I signed back in, his password or user name was "wrong" again. I would have a password reset link sent - - - - - over and over and over. Every single time I tried to continue with his tax return, the same problem.

I have been a loyal customer of Turbo Tax for 20 years, always give it high ratings. This tax year (2013) there seems to be a problem if you have a deceased individual on your return. It appears to be rejecting a high majority of these returns for numerous consumers, according to the TurboTax website. Very frustrating to deal with not being able to file my return (even though all has been verified as correct; including calls to SSA and IRS) electronically, as a result. They need to get this fixed.

I file my taxes through TurboTax today and when I got the result it was a lot lower than last year. Went back to a different website and plug in the numbers and I came up with almost $500 more what is TurboTax missing. When I look up on TurboTax while my return was so low they explained to me that it was because I made more this year therefore have to pay more taxes. I'm at 11,000 dollars last year, 12000 this year. Now I have to amend my return, thanks turbo tax.

There is either a problem with PIN numbers or inadequate explanations of how to use same. I have used TurboTax for a number of years without issue. This year, not so much. After my first rejection, both state and federal, I followed all instructions. I did call the IRS for a new PIN and was advised that I did not need a PIN. This does not square with the Turbo Tax program. I tried again, no joy. Luckily the post office is still in business since that appeared to be my only option left. It is beyond me how something so simple could get so screwed up. I may look for a different software next year.

The system requests information about HSA contributions and then files the information as an excess contribution. Once I filed my return and saw what had happened, it was too late. Now I have to file an amendment. This is a major problem that needs to be corrected. I filed a complaint on the Intuit website and told them I would not be using TurboTax in the future until they get this resolved.

This is the fourth year doing business with this company. The last year they messed up my state returns and told me I was getting a refund when in fact, I owed the state money. This is only one of the problems, they offer a "Net spend Premier" card that has the absolute worst customer service. They told me I wouldn't be able to access my money unless I sent some company in India a photocopy of my Driver's License, Social Security card, and a bill with my name and address on it. Why in the hell would I have to send them this information after I had to call and confirm my Social Security number, my address, and my full name? I am never using Turbotax again, they always mess my taxes up, they claim to be free when in fact their fees end up totaling over 200 dollars for something you can file for 70 dollars at H&R Block. $30 per state plus an additional $30 to wire your money to your account? What a load of horse **.

I did my taxes with Turbo tax, second year, and I have to file an amended return as I got screwed (almost) out of 1200 dollars and the system messed up both states returns! The software is so messed up for the first time I was to pay 7800.00 dollars to my state return as the system is broken and isn't crediting my other states taxes paid. And the credit for dependents isn't crediting my return for 1200 dollars. I ended up going to a competitor and re-doing my taxes to correct them and now have to file amended returns to the feds and the states costing me 57 dollars for the first time to turbo tax and 28 bucks to their competitor to do it right! And I wrote them about it and forget trying to get them to fix it. Amend your return.

I have spent six hours reading FAQ's, other comments and suggestions. I have called support and was on hold as caller #7 in the queue and waited an hour before I hung up. I have used TT for approximately 15 years and have never had a problem until this year and it looks like I am not the only one. Why isn't someone fixing this issue?

I have been using TurboTax for the last three years. I rated them a 10 this year before my return was rejected three times. When I tried to correct the same issue for the 3rd time, it states that there was nothing to file at the time. The IRS is closed, how can they reject my return at 8 pm within 5 minutes of me filing when the very first time I had to wait 24 hrs? I sure hope this isn't a scam. I am still on hold (for 16 minutes now) and no one has answered from this company yet.

I have been using TurboTax for a few years and it was easy, and you knew what you were paying for. Now, this year is hell; and they have the nerve to charge for state taxes on a state that doesn't do state taxes - Florida. And they keep on rejecting my refund even after they have error. Checked it many times and they keep on wanting to charge me more each time. They need to have the people from before because these jerks are only screwing and scheming.

I have used TurboTax for YEARS and all my family and in laws come over and prepare their taxes using my computer on TurboTax. This year my Brother in law and I were working on his taxes last night and when we began the process, just after log in in, the software asked us to "click all that apply" and they would help "choose" the product right for him. This was a new option I have not seen in the past. He clicked single and own a home. Then it just said "we've decided Deluxe is right for you". We could not get out of deluxe and get back to anything that would let us choose the free edition.

I have used TurboTax for years and it has been great. This year there was a new box to check if you wished to purchase their audit services for $39.95. I DID NOT check that box. I then zipped through checkout, choosing to have my fee deducted from my refund. To my great surprise, today I get an email confirming my purchase of the audit services and it will be deducted from my refund. I researched on their site this problem and found a answer that for California the charge is bundled, even if you DO NOT choose to purchase it - you have to actually manually remove it at checkout. Is this ethical or even legal?

This company offers a yearly subscription, provide a credit card, pre-pay and a yearly tax program download is provided. However, when downloading, you are directed to the buy products webpage and may inadvertently repurchase the prepaid product. You may only notice this if you pay close attention to your bank statements. This lack of transparency in a company entrusted with confidential personal information is not very reassuring.

I will never use them again. I put down for both my Federal and State Taxes to be direct deposit. The web site said that both are filed and with direct deposit. When I downloaded the info to save my forms, the forms said that I would receive my Federal Refund in a paper check in Four to Five weeks! I was so upset! I called them and waited forever; they had no answers; told me I could call the IRS when my forms were accepted. I don't think the customer service rep had any idea of what she was doing!

After filing my taxes without incident. I filed my daughters and it was rejected because I refused to purchase from Obamacare because my daughter has privately funded health care. Upon trying endlessly to get live chat going unsuccessfully I found a phone number to call. The wait was over 40 mins, no big deal. Then I was put thru to someone who said, let me connect you with health care; it's a minimal wait. The system then came on and said "there are no callers ahead of you. Your wait is less than 1 minute." After 40 mins of wait time the line was DISCONNECTED. This customer service is below substandard...it was annoying enough to NEVER use them again. No help, no explanations, long wait and a disconnect. And I am paying these people. I'll tell everyone who will listen. You have a question about your tax return from turbotax? You are on your own. Worst tax preparation I've ever used.

My return was rejected due to an error with PIN. I obtained corrected PIN but it will not let me back into the system to make corrections. It did not let me print anything out prior to this step. Can I give up on TT and purchase another brand? TT used to be very good, but the whole system is not near what it used to be...

I got Turbo Tax Premier. I went through the program and got to the filing page. I didn't want to pay to efile my state tax and thought that I would be able to print it and mail it myself. I didn't see this option so I called them and asked how to do this. I was told to delete the state tax and I would get an option to print the state later and I would not be charged. I never saw this option. I called again and was told that I had to pay the same charge to print the state as I would to efile it. In other words I had to pay an extra $37 just to be able to print my state tax return. This was after I had already paid to efile the federal tax return.

First, let me say that as far as the job TT does, I have no problems with them. My only complaint is with their fees. I have used TT for the past 3 years (this being the 4th). I got the screen asking me to select some options so it could decide which version worked best for me. After my selections, it recommended the Federal Free Edition. It should have because this is what I'd used the past 3 times. Also, I should point out that if you select the free edition, the charge for filing your state return along with your federal return is 14.99. This was fine because state returns are never free.

My income for this past year is well under $20,000, but when I went to enter the income from a sale of stock valued at $150, TurboTax insisted that I had to buy the Premier package for $49.99. I've used this tax software for many years now and I've never had this problem before. Obviously they've created this new rule to bilk poor people like me of whatever they can, as people with more complicated investment income would most likely use an accountant anyway. It's absurd that it would cost me $50 to report an additional $150 of income. At that cost, why wouldn't I go to an H&R Block or find a cheaper online tax service? Additionally, they are on the list of services a person making under $58,000 may use for free, according to the IRS website. It seems fraudulent to make that claim given my experience.

Turbo Tax advertises that it can "easily import prior year tax data from TurboTax and other tax software brands." The CD program (Mac) has a feature in it that implies that this will happen if you have your prior year H&R Block At Home return available in PDF format, but it doesn't work. I tried communicating with TurboTax via chat first. The chat representative was completely ignorant with this claim and told me it was impossible. I tried calling on the phone but gave up after 30 minutes on hold listening to horrible music. The FAQ on the website does not exactly cover this question. Instead, it basically says that importing PDF files is, in most cases, impossible. One of the reasons I switched to TurboTax this year was that claim, along with the reviews I read stating that TurboTax is the best tax prep software. I haven't used it to prepare my 2013 taxes yet, but the first claim it made is definitely false. It makes me wonder how many other claims are also false. Beware!

I filed with TurboTax because my wife has been filing for years. I did free fed non-FFA. I was charged for state. I called and called. They never gave refund. I was getting 394. They took out 60.00 and change. They are really bad. Customer service is bad. Mind you I did this a year ago. They kept my money. Please beware, do not use.

I have been notified by IRS that for both 2011 and 2012 my reported Retirement Income tax was incorrect. I retired in 2011 and have used turbo tax for many years, I was quite surprised to find the program incorrectly entered the correct taxable amount of my retirement income. I think this is the fault of their program and should not be held against consumers whom used turbo tax an approved IRS tax filing program. I have not heard back from turbo tax after posting my dismay on their community board.

If you have a child who is disabled and pays for more than 50% of their own support TurboTax does not recognize that this child qualifies for the EIC (Earned Income Credit) calculation credit. TurboTax will let you complete and file your return leaving you without the additional credit that may be as much as $2000.00. I have previously reported this problem with no response. It has now existed for several years. Taxpayers who have disabled children should review previous year returns to see if they should file an amended return.

I ran into two granular issues with multiple year TTax filings that cost me considerable additional tax with penalties. The first was a backdated 5 year recoup by IRS, after an audit where I had to fly on and present evidence, caused by a limitation on carryover period for business loss. At the five year anniversary, with debt carried over, IRS collected all taxes due. Had I not entered the debt in Year 5 I would not have had to pay $3700 on a $5400 debt. My issue or TT's...you decide. A simple warning msg from TT would have helped. Second was IRS HAWAII State claiming TT allowed mortgage insurance deductions at Fed level which are not allowable when filing Hawaii State taxes. Audit trip was 2 hrs away and, according to Hi IRS, a TT program error. When filing directly from Fed to state, a correction based on Hi tax regs critical. Cost was $2317 tax and penalty from 2010 and 11. TT a useful tool...I have now paid to learn that it is best to have a hardcopy filing reviewed ... or face prospect of audit(s).

I have used Turbo Tax for the last 5-6 yrs and every year it gets worse. What they do is somehow get you to fill out your info with the basic 19.99 version. Even though you think you are using the free version. Then once you're finished they tell you your charges. Who wants to do it all over again? Well I tried and it just continually takes me to the Basic 19.99 version as soon as I sign in. I'm over Turbo Tax and their deceitfulness to consumers.

Recently, the IRS disallowed an excess social security tax credit from my 2011 return. I called Turbo Tax, briefly explained the issue, and without hesitation, their support person told me that I had incorrectly entered both my W-2 data and my wife's W-2 data under one social security number. I stated that I believed that was not possible, but if that were the case, the alleged 350 error checks that Turbo Tax ran should have flagged a mistake of that magnitude. The support person became nasty when I suggested that Turbo Tax was culpable for possible software coding errors in their calculations. I encourage everyone to take his or her business elsewhere.

Been using these "free" jokers for years. Never had problems till now. Did both my state and federal. Got a refund of several thousand from the feds. Ended up owing the state of Michigan. Opted to pay with a credit card, rather than pay to have them take it out of my return. Thought all was good. Now, I'm getting nasty grams from the state for the money. Was able to track the transaction down with my bank. Turns out they sent it to the feds instead. The ones who I had a refund of several thousand. This 180 bucks now is $350 with fees and interest. It has also been sent to collections. This was Turbo's screw up. I feel they should pay the penalty. I can't even get anyone on the phone. Emails... unanswered. These guys suck. Feel lucky compared to the horror stories I've been reading. So when does the class action start?

Form 4562 is saying I claimed a property for 2 million dollars for two different tax years and this was brought to my attention yesterday by a lawyer?? I have never owned a house or property? What do I do, I can’t even get a hold of anyone at the IRS?? The phone number has a message saying they are not available?

TurboTax offers free e-file but during the last two years (2011-2012 tax years), they have changed the prompts to be deceptive. The prompts makes you believe you are doing the free version but you have been switched to the paid version and at the end when you try to file you are asked for $19.99. There is a class action out against TurboTax for deception not on this issue but another issue.

If you want to feel like a beginner, use Intuit Tax Online. This is 2013; however you would never know it to see their software. The format they have chosen is very awkward. It has no similarity to the forms. You fill in boxes. Very difficult to get continuity in relation to what you have been using. Why they have written the program like this is anybody's guess. Since you can efile their regular Turbotax using the appearance of the regular tax forms, IRS will certainly accept that format??? I have been doing taxes since the days of Reagan & the tax restructuring in 1986. Sad program.

In 2010, it messed up my HSA and the IRS kindly sent me a correction, with a check in my favor. This year I waited till September and was that smart? As soon as I started TurboTax, it downloaded several important fixes that were not fixed until after April 15. NOTE: Intuit does NOT inform its customers that they may need to re-do their taxes. They leave it up to you to fend for yourself. My most effective tool: I wrote a complaint to the president of the company two years ago, and I got the kind of help I needed, plus a free copy of the 2011 version. However, they do not fix their problems permanently; they just put it on the market.

I've used TurboTax for over 5 years now. For the last 3 years, I've had problems with it saving information I entered in federal and state taxes. This year it failed to save the status of my daughter attending college and the information I entered to receive credit for my property tax. Each year, I ended up spending more than an hour on the phone with a support person correcting. For me, this is three strikes and you're out. I can't understand why their software doesn't save what you enter.

I have used Turbo Tax for the last five years and swore by their service, until today. I received a letter from the IRS stating that some nontaxable income was not included in my 2009 return, so I needed to pay it because they overpaid me on the renter's rebate. I looked at my return and found that my return, indeed, says that I did include the nontaxable income. I called the IRS back, but they said that their return does not have it and that I should call Turbo Tax.

I used Turbo Tax for a couple years then got wise that there are free programs that do just as well! This year I opted to use a free one and I made out pretty well. I sign on my checking account this morning to see that intuit has debited $80.23 from my checking. I start calling and can't reach anyone until 11 am (different time zone). The person on the phone is not American so I have trouble even understanding him. He wants me to give him all my checking information. I tell him I am not comfortable with that and he tells me then he can't help! Really because if you have my info and obviously you do because you took money from me, why do I need to give it to you again? Something smells bad here!

I'm an expat in Kenya, claiming the foreign income exclusion. Downloaded the Premier edition in late May. While filling in the blanks, my return suddenly went from a refund to owing over $7,000. I finally tracked down the error (using the forms), and then did the 1st review - passed. Then did the 2nd review and passed. Then tried to e-file and TurboTax found 4 errors it had missed in the two reviews. The error messages were less than helpful (e.g. FMV of other property, etc). Took half an hour to discover that my return needed a $0 in two places! Then I tried to e-file again, only to be told that I had to download a new copy of TurboTax.

In past years I have always printed my tax return on Turbo Tax and mailed it in. It has always been simple with clear instructions. This year I could not find the method for printing the return.

TurboTax interrogation asked me in the Business section if I planned to make a contribution to my Traditional IRA. I said yes and entered the amount which the software allowed and made the contribution after filing the return but certainly before April 15. Afterwards, I find out that my contribution to my Traditional IRA was classified as an SEP contribution which was not mentioned at all in the interrogation. Other areas in the business section were referred to as SEP's, but not the Traditional IRA. The contribution was not deductible and the resulting change cost me $6000! Thanks, TurboTax. Please draw your own conclusions and use them carefully, if at all!

MI has two different forms for claiming the homestead property tax. Turbo Tax printed one page from one form and one page from the other form. MI bounced the return. It was refiled with the correct forms and is now subject to an audit.

We use Turbo Tax every year. We moved this past year, and while I updated my address, I realized too late that I did not update our new bank information. I read about what would happen if they tried to direct deposit my refund and sadly realized I'd have to wait for a paper check when the refund did not go through to our old account. Well, lo and behold, our refund showed up in our brand new account. In addition, Turbo Tax was supposed to deduct their fees directly from our refund but said they did not and are now sending me emails telling me they are going to debit that very same account. How in heck did they get our account information? Not only that, what right do they have to debit a checking account that I never gave them authorization to use? Really distressing to say the least. I will not be using them again.

E-file rejected multiple times with no content errors - I ended up printing out and mailing paper copies… kicking it old school. Never buying Turbo again!

The figure Turbo Tax gave my daughter as her refund and the figure that Turbo Tax tiled with IRS are different by about $2,000. She has tried many times to call Turbo Tax, but gets nothing but attitude and no help. They try to blame it on IRS, but it clearly shows that Turbo Tax was the one that messed up. Couple of months later and my daughter still can't get Turbo Tax to even look at the problem. She actually went to another site and did her taxes again (without filing them) and sure enough, the correct amount due her was exactly the same as Turbo Tax showed on her hard copy paperwork - not the wrong figure that Turbo Tax sent in to the IRS. What will get their attention?

After I had completed everything and received the message from TurboTax that everything was fine, I tried to print (unsuccessfully). When I attempted again (unsuccessfully) to go back to my saved files, they were gone. I restarted TurboTax and still not there. So I redid all of the work. The files saved and I was able to print them, but I still couldn't e-file. I received the message that my saved files were corrupt! I was out of time to enter all my information again and when I restarted for the 3rd time, again all the original information was completely missing. So I tried to file an extension. However, it wouldn't allow me to complete the NYS extension form. I attempted this process 3 times as well until I ultimately had to go to another online site to e-file an extension for both federal and state. Accordingly, my filing was late by 14 minutes for the state and I will pay a penalty for this!

After using TurbotTax for my 2011 tax return, Intuit sent me a CD for my 2012 return. My income is limited to social security and a small dividend. My income does not register on tax radar. After installing the CD and answering a couple of questions, I was directed to pay $59.99 by credit card to continue the process; which I did. While finishing the forms, I was directed to the free Turbotax return for people with no itemized deductions. However, the e-filing would cost $27.99. To complete the e-filing, I would have to pay again by credit card; which I did. Intuit did not provide a summary of charges or even an explanation. My credit card was charged $27.99 on March 22 and $59.99 on March 23.

I used TurboTax to file my 2010 taxes. My husband withdrew $110,000.00 from his retirement as he had become disabled and had filed for but was not receiving disability yet. TurboTax asked two questions (1. Do you or your spouse receive disability? My answer - No! 2. Did you or your spouse leave work due to a disability? My answer - Yes!). TurboTax entered the $110,000.00 and the $22,000.00 we paid at the time of withdrawal in federal income tax on the appropriate lines. Then on the calculation line, they entered $11,000.00 as the amount we were required to pay taxes on.

I knew I had to pay additional Fed tax. I had all the forms filled out and passed the reviews. I waited until April 14th to e-file. Return was rejected. I followed T-Tax instructions and resubmitted. It was still rejected, and I saw that many others were having the same problem. Their help page was a joke. So I had to print out Fed and State returns and mail them on the 15th. I have used this product for over 10 years but will not be using it again!

I'm disabled and have no income other than my Social Security. I filled out my tax forms using Intuit TurboTax software acquired from the Mac App store and they won't even let me print my forms without paying them $64.99 - and that's not including any e-file fees! I'm going to the store and getting another product at 5:15 pm on the 15th!

Last year I had a good experience with TurboTax, this year, not so. I used TurboTax to file my 2012 Federal Income Taxes just yesterday. I entered their site by going through a link in my Charles Schwab account (like last year). This was convenient because they pull information (dates and numbers) from the brokerage account and fill them in the proper forms. All seemed to go well. I did a quick online review, paid by credit card, and then submitted the 1040 with electronic filing.

After spending two hours filing my 2012 federal taxes on Turbo Tax free website, Turbo Tax indicated that they would not file my 2012 federal taxes using their free website, unless I paid them $29.99 and University Financial Corp. $34.99. Two of the reasons cited on the website for which you would be charged a fee for using their website was that you either asked to be upgraded or that your tax form was so complex that they would have to charge you a fee. I never requested to be upgraded, and my filing only involved income from two employers and income from my state unemployment compensation. I do not own a home or have any investments, which accrue interest. I don't even have children that I could use as deductions for my taxes paid. My tax filing was just simple and very straightforward.

About 3 years ago, we started using Turbo Tax to file our tax returns. Since we owed this year to the Feds, he didn’t file until last Saturday. You know how much info is on the tax returns, including your bank account number. Sunday morning I got a call from the credit card company that we only use for net shopping. I hadn’t used the card in at least a month before that. He asked if we had charged $19.99 to Turbo Tax, and I said yes. Then he asked if I had charges of $1,024.00 at Wal-Mart. No! Nada, etc. So he destroyed the account, as I did the card, and said a new one would be on its way. And no, we wouldn’t be charged the $1,000.00 and their Fraud Dept. would look into the problem.

TurboTax messed up the direct debit payment for my 2012 taxes. I wasted four hours trying to talk to them and get it fixed. Nobody helped and I ended up owing bounced check fees to the IRS. I'm never using them again and I hope that others will also take this into account.

I bought TurboTax for $60+ at BestBuy to do my taxes easily (supposedly), but I have been working on it for 2 weeks and it keeps telling me that some forms are not available. I updated the software so many times and still no avail. Now, I have 3 days and it still gives me an error that my e-filing didn’t go through. I tried so many times. I called customer service and finally got hold of someone after 45 mins, but she transferred me and I was on hold for another 30 mins. Then she said she would transfer me again but couldn’t hold on the phone anymore. TurboTax is a waste of money, time, and effort!

I will never use TurboTax again. First off, I used the free basic addition to complete my minor's taxes; it ended up trying to charge me for federal, state, and audit support. I then went through the IRS to use the free tax software and had to delete the information I entered previously and start all over. After re-entering the info, TurboTax again tried to charge me for audit support; and when trying to remove the add-on charge, I am sent to an error page. It has been two days and I am not going to use another software program such as H&R Block. My final complaint is try and get customer support beyond looking at questions and answers. Impossible. I will never use TurboTax again! Period!

Since the inception of e-filing state and federal taxes, TT was my third vendor in a 5-year period. I chose TT mainly for the addition of the HSA 8889 distribution form online, as my previous vendor did not support it (although their website said they did). So off I went. It appeared to be sensible, thorough and fair. I was upgraded to Basic as a 1040 is needed to file an 8889 as well. I figured I will pay the fees and get it over with.

I bought TurboTax software and it was easy to file my tax return. However, when prompted me to e-file software, it forced me to pay fees of $19.99 and $29.99. It is time consuming to be with customer service. They are unprofessional and have no manners. The rep told me to contact Santa Barbara Trust Bank to contact them to get my refund. However, they said they are a third party dealing with TurboTax collecting money for them. And in order for them to return the fees, they should get incident report from TurboTax. When I called TurboTax, they always hang up or act that they cannot hear me. I advise everyone not to deal with them; they are thieves.

I waded through all of TurboTax many vaguely veiled demands to upgrade to their paying service, despite the fact my filing was incredibly simple. I finished filing pretty quickly despite that and got my refund (direct deposit) in a reasonable timeframe. My problem comes in the fact that from the day of filing onwards. My email has been swamped with spam. I didn't sign up for anything else around the same period of time but from day zero of filing, I've seen between 7-15 spam messages a day. Thank God, Gmail has a decent filter. I don't know if Intuit sells everyone's email address or it was because I wouldn't buy anything from them but caveat emptor.

I've used TurboTax the past years with no problem. This year, I'm so beyond upset. I've tired literally everything that they asked me to. Nothing has worked! Each time I call, I wait for over an hour or they connect me with someone else that may know what to do. The same question comes up when I'm about to e-file, which now it's been over a week! I'm at my wit's end! Never again will I ever use them again! At least if I go to H&R Block, I know I will get my taxes done on that day!

I entered union dues twice. If I had been able to compare 2013 with 2012 (as I could do in prior years), I would have caught that error. As it was, I was forced to do an amendment since the return had been submitted & accepted. I also hate that it forces you to complete a state return even if you have no intention of buying that product before the return is finished.

I have used Turbo Tax for 10 years and I will never use it again. I bought the deluxe CD and installed it. I went through all the pages, income & deductions and because I do not want to e-file, it will not print a copy of the federal & state forms. I have spent hours looking for a way to print. I tried the help portion and find that no one is helping anyone with their questions. Never again will I use Turbo Tax!

I tried to get an answer from Intuit. After chatting with one rep, I was put back in a queue. It had 4 people waiting and told me to expect a wait of a minute. After more than 2 hours, there were still 3 waiting. I was still expecting a minute wait and then it disconnected. No other forms of communication were offered.

Their website is linked from the IRS free file website. They prequalify for free file - they lead you to believe it's free for both federal and state filing - then have you 1) register and create an account, 2) enter in all of your personal and financial information, and then 3) won't allow you to file unless you pay a fee or contact them so they can waive the fee (or try to upsell you). This is very deceptive and I can't believe this is allowed and linked to a .gov site.

I discovered a bug in that the entire basis in our IRAs on form 8606T line 20 was transferred to Schedule A worksheet line 15 as a loss (loss incurred from total distribution of all IRAs). This gave me a terrific refund, but I wasn't sure the IRS would go for it once they figured it out. I spent 2 hours waiting for a representative who connected to my PC but wasn't able to help except to tell me to zero it out in Schedule A worksheet.

I've used Turbo Tax for several years, but I think this will be the last time. Every screen was a new adventure in locking up, freezing up and rebooting. Thank goodness I would save as often as possible. What should have been a 2-hour (at most) project became a 4-hour nightmare. I can't even e-file as it keeps booting me out. Sorry Turbo Tax, but you've lost a longtime customer.

I found out the error on my federal return cited by Turbo Tax was false. Turbo Tax is ripping people off with their electronic filing. Just save return and file directly with agencies.

I have used TurboTax premier for about 10 years and was satisfied until filing my 2012 taxes. I purchased a CD version and loaded it onto my iMac with no problems. Data was entered and when I attempted to file my return electronically, I received a message that software updates were needed. Unfortunately, the updates did not load. This is where the more serious issues begin. Accessing a TurboTax rep was extremely difficult. After waiting over 40 minutes, I finally spoke with a rep who spent over an hour going through a series of attempts to correct the problem. They were unable to correct the issue and they issued an online download of TurboTax. I reentered my data and tried to file electronically but this failed.

I've used TurboTax for 5 years and this 2012 version is the first time I've had a problem, and wow, is it a problem. My other income is doubled causing an amount owed instead of a refund. I keep going to the section to correct the problem and it will not correct. I've searched for answers in TT, found only one help, and the instructions do not work with the 2012 version of TT. TurboTax doesn't give you a phone number to call them. I never knew that before now. I have no idea how I'm going to straighten out the problem other than delete everything and start over or go to a CPA to get my taxes done! Hey TT, I hope you are reading these reviews. I will not waste my money and time on your product next year.

I have used TT for over 10 years. Recently, each year is worse than the year before. This year I have a very simple question on filing extension electronically. First I used the chat. Obviously, the staff was chatting with many others and got confused and so I was given other people's answers. The staff was not well-trained, confused about online version and desktop version, yet insisting I had to go to an item on a menu that my version does not have. The staff thought the browser I was using was giving me problem. Finally she hung up the chat on me, so I decided I should call instead of chat. Well for the next 3+ hours on the phone, she even hung up on me because it is very frustrating to have staff from the same company give me different answers. One said yes, but can't show me how. The other said no. The one who said yes, but can't show me how, hung up on me. She happened to be a supervisor.

It does not allow you to deduct the cost to file from your return. It charges over $30.00 to file your "Free eFile Return" only after you finish it and attempt to send it. Apple should allow negative star ratings, as this app deserves one. Boo! Hiss! Go to a real person; whatever they charge, including a CPA can be deducted from your tax bill! It is totally worth it to be taken care of by a human. And Apple will not even let me submit this bad review; it only allows good reviews. I guess they paid Apple a good chunk of change for that feature. Change the name to TurdbowlTax as it is **!

I have used TT for 2 years including the online free version last year and tried this year. The screen would freeze. Each time I could enter more information, it froze quicker and longer. So I purchased the Basic for $29.99 and completed it with little trouble. Then I purchased the $39.99 VA state with $19.99 e-filing fee. The computations were inaccurate and refund was $1589 less than stated. When I finally got a customer service person on the phone, she said the online problem was my browser - it's not! And I should not have expected a free VA - I never suggested that I expected a free VA, but she would not be quiet long enough to listen and said if the VA was wrong, it was my fault. The software does not move state information over. At that point I said that I would never use TT again and hung up. A few moments later, she called back to yell at me. No, really! That's it for TT.

I live in Missouri and I am self-employed. When I enter the Kansas City tax, it disappears from the category. Each individual at Turbo Tax (3) spoken with acknowledges the problem. They have stated they don't have a fix for the problem but don't offer a refund. If you pay a local tax and it is not shown on a W-2, avoid this product.

I had everything on my return done but then received an updated 1099 for my investments. So I went to the edit screen and deleted the old and redid it. I am not sure if this caused the problem, but when I went to generate a pdf to review, I noticed my interest income was much higher than previously. At first I thought it was because of the updated 1099, but when I looked at the printed copy, the interest items had duplicated themselves. When I went back to the entry screen, it displayed the list of items correctly but the total was doubled. So I deleted the entries that had duplicated and now the total is correct but the entries are not visible. I was told to use a downloaded version and not the on-line version. I will try this tonight. Very nervous about other hidden errors and will be doing a full manual review. Chat person was helpful but not able to solve problem and suggested the download.

I have been on Intuit's online chat for 4 hours. One "chatter" actually asked me if I was online with a tax question! That response was my first sign. Every time they "transfer" me to the Working on My Returns chat line, I get disconnected. As others before me have stated, I used TT for the last 5 years with no problem. This year, they made an error on my state taxes so I now owe more money. Where are the regulators that allow a company to market a "satisfaction guarantee" when there is no way to talk to a person? I will absolutely look for a new product next year and spread the word to others to absolutely not buy TT.

Even though we do not own a business, TT keeps reporting a $1 business profit and keeps demanding a business name and EIN number. I have redone the forms multiple times and it keeps changing it back to $1. It is also printing additional forms and schedules we do not need because we do not own a business! I have used TT for years without a problem, but I will never use it again.

I've used TurboTax for 10 years. Never had a problem until 2012 program. They now make you pay prior to viewing your return or checking for errors. I paid and in the checking process got an error message on scripts problem. I rebooted and tried Explorer, Chrome, and Firefox with same result. I tried on another computer in different location with same result. So now I've been ripped off for $49.99 unable to e-file or file by mail. It was a wonderful product but now has released this version too quickly and it's full of errors. So sorry to see TurboTax go; I will be using something else in the future.

I've been using TT for years and this is the first time I've had a problem. I've been waiting for 3 days for a phone call and/or email from them regarding a glitch in their system. My disability income was also added to my wages, tips, salary so it shows my income is double what it actually is. I've deleted and re-entered my info twice and still end up with the same error. I went to their online community for support, and I'm not the only person this has happened to. Why would there be absolutely no one to talk to?! There is no phone number to call?! My next contact with them will be to ask for a refund for the cost of their software.

I'm unable to prepare a second return and unable to get any help via the website and no phone number is provided anywhere. Absolutely no customer service.

There are many errors and bugs which remain unfixed for months. The error check gives message, "Mortgage int. must be linked to worksheet." You can't double click to link as it indicates, and in response to complaints, they acknowledge the problem and give two solutions to fix. Neither work. I have re-imported, deleted, re-entered, and I still get that message. The 1099MISC doesn't fit any of their choices and completing it leads to an endless loop. There is an error in the instructions for rental below market rate. One TT support said, "Ignore the instructions." The next one said to follow instructions. One leaves you hanging and the other another endless loop.

We needed to file amended federal and state income tax returns in order to add a late 1099 DIV for $100. This should increase federal tax by $15 and our state tax by $7 or $8. The amendment to the federal return is OK, but the amended state return now shows that we owe $666 more (for only $100 in additional dividend income). The $666 is $8 more than the amount that our refund should be. In a "Bottom Line" summary page, TurboTax shows the correct result, but the actual return is wrong.

I found a problem with my 2012 Federal tax return concerning my HSA and medical expenses. Following a detailed discussion with the IRS (who were very helpful), it seemed to be a software issue with TurboTax. Customer service at TurboTax were most unhelpful, insisting that I must have wrongly encoded my data; and that if there was a problem with the software program, then someone else would have discovered it previously. Eventually, I got to talk to one of their independent consulting accountants who agreed with me about the problem and said that he would pass on the information. I can correct the problem on my own taxes this year by falsely manipulating the data to fool the program, but this does not help anyone else. Now, all I have received from TurboTax is an email saying my problem is solved. Despite the fact that my call to them was mainly to alert them to the problem, which I believe affects many of their customers, they seem disinterested. It is, of course, impossible to find anyone to talk to at Intuit.

I've been using and recommending TT to people for more years than I can count. This year has been a disaster. I sat down to file and after updating the disk I installed, I now get messages that some of the forms are missing and won't be updated until 1-19-13. OK, but it's now March 16th! Where and why won't TT update the forms? That was the first problem I ran across. After going through the process, I was told by TT that I don't even qualify for the home deduction even though I meet all the requirements and have taken a home office deduction for the past 15 years! Can't find anything on this either online or in chat, except who qualifies for it - which should be me!

I've been using Turbo Tax for years but as they get bigger, they are lost! Specific forms for business were out last year, so I had to make some phone calls and spend too many hours on the phone. This year the form is available but now, they have a problem with expenses! I caught a mistake and tried to eliminate it, but then I didn't even get the expense at all? This is really making me angry. They don't know business! Who's in charge? Since they don't know business, then how can they support business taxes? Duh! I'm done this year and only because I actually paid for their stupid headache for tax preparation. I recommend www.irs.gov and use their supporting programs like Tax Act or H&R or anybody else! Good luck to all.

I filed our Federal and State income taxes online on Feb. 2, 2012 using TurboTax. I had no problems e-filing our Federal return and we received our Federal refund within a week. Our State e-file was another matter. TurboTax froze up on me after I agreed to pay the $20 fee to e-file my Arkansas state return. Eventually (after three computer restarts), I finally got it to file. The next day, I received confirmation that my state taxes were received by the state, so I mailed off the form required by the Arkansas Dept. of Finance and Admin.

I paid for the software. I tried to call for support and waited for 45 minutes. Someone answered the phone then put me to different department. I was on hold 120 minutes. The person couldn't answer the question, need transfer to other department. Another 175 minutes, still no one picked up the phone. It is impossible to contact someone via phone. I have been on hold for 3 hours and 20 minutes now. Since I've been waiting for so long, I don't want to lose it there for I can't go to lunch or the restroom. I strongly advise against using TurboTax and will tell my peers not to use it. Their customer service is unacceptable. All they need is your money and no support.

I can’t believe I used this program! After filing on Feb 19th, I received an email stating that my return had been accepted by the IRS. I then received another email stating I would receive my return on Mar 12. When that didn't happen, I referred back to the email (which apologized for the delay, and told me to expect a letter from the IRS), which in fact, I received today. Now I am on hold with the IRS and have been for 48 minutes. Who knows what the heck is going on? I'm pretty confident that Intuit expected these problems and delays, which warranted the next step (to wait for a letter from the IRS) if my return had not been received by the specified date. This program is a joke and I regret having purchased it. I do not recommend this to anyone. If I make it through this process with my sanity and minimal financial damage, I will be grateful. This has truly been a learning experience. H&R Block, you have my business for 2013! Frustrated in Texas.

I am completely dissatisfied with my use of TurboTax and I completely regret using it. I would rather file a paper return and I would go back if I could. I have completed all the steps and the very last page where I hit submit return button, there is a glitch not allowing me to do so. Had I not already paid $20 to file, I would abandon this process. But now they have me completely committed. There is no way to contact them. There is a 30-minute wait to chat with someone online and the page keeps on timing out causing me to have to repeat the 30 minutes. It is impossible to contact someone via phone. I have been on hold for 15 minutes now. I strongly advise against using TurboTax and will tell my peers not to use it. Their customer service is unacceptable.

Someone in TT or Intuit development dropped the ball! No live person to help. The program is difficult (impossible for me this year) to install, and I cannot update the forms despite email from them informing they are available. I cannot print without Do Not File showing across the form. I have spent hours attempting to get a response to questions with no success. I'm going to H & R Block where there are live people to help.

After I downloaded some updates to TurboTax around 2/20/13, I've not been able to access my nearly completed filings for 2012. I've been using TurboTax since 2003, buying the home and business CD every year. This year, after reading issues on the web and trying all fixes and 10 hours later, I decided to give TurboTax a try. First two calls to TurboTax, my home phone died from loss of battery (over 30 minutes on hold). The third time, I spent nearly 2 hours on the line trying everything I did over the weekend with no fix. I was told to use another PC and try to import the return files there and maybe it will work. Today, I'll purchase tax software that will pull in 2011 TurboTax files. I will not use or recommend TurboTax anymore.

Return was rejected twice because of TT error in for 502UP. I have tried manual override, but TT program keeps reverting to its error (line 12 supposed to have 4 decimal places, but program keeps printing it as four digits, two decimals). I've had to print forms and make manual calculations for manual filing. Because I've already authorized automatic withdrawal of outstanding taxes, I am in limbo as to whether I have to make another payment. I'm not happy. To be fair, I have used TT for years, with no problems - and I have had 2012 return accepted for two other states as well as federal. But this error has me very nervous, whether it will create an "audit chain reaction" or not. There are many complaints about MD 2012 program on the TT website but no answers from TT.

I have used TurboTax for 8+ years. We filed on the 23rd of February and received an email that stated "return filed successfully". On the 24th, we received an email stating that TurboTax encountered a problem with our e-file and would file State and Federal again on February 28th. We called on the 27th just to make sure our returns were going to be e-filed. After being on hold for 2 hours and 17minutes and speaking to two customer service representatives, we were assured that it was going to be taken care of.

The Department of Revenue in the State of Indiana tells me e-filing should be completed in 2 weeks and mail filing in 12 weeks, yet I cannot determine if Turbo-tax has even filed my tax return. Both my federal and state were e-filed through TurboTax on January 26th, but the state states it hasn't been processed. In five weeks, they commonly do better than that, and there was only one item changed from last year’s filing! Nowhere in the TurboTax program does it state that there is a determination point of state acceptance! The authorization to deduct $19.99 as payment for state e-filing should have resulted in a $316 return!

Because of the consequences of this unresolved problem, I will either need to file by mail or take my return to H&R. Each time, after I entered my credit card information to e-file my federal return, my screen goes blank, and I have to re-launch TurboTax Deluxe. After several tries over two days and rebooting etc., I called for help. The customer service person (uncertain of country location) told me I wasn't the only one with this problem. He tried many ways to fix it and none worked; that took one hour and 40 minutes. He gave up and told me I'd get a refund. The follow-up email said my case # was closed and there was no mention of a refund. I filled out the online survey and received a promise of a Visa credit. I have used TurboTax for 12 years without any significant problem.

I tried the chat version and phone support. The chat was especially awful. Wrong answers then the agent just quit. The next agent (04_Sheryl **) was especially off target, saying "Try changing web browsers" for example, although the previous and later agents could tell from the supplied information that I had desktop software. Most of what she said had no relationship to my issue and seemed to be just random suggestions. There was also a long delay before she sent anything. The chat window took 33 minutes before connecting to an agent, making a pop sound every few seconds. It was an additional 30 minutes getting wrong information that had no hope of fixing my issue.

As others have noted, this year (2012 IT) has been a nightmare for filers and I am on the list. I also received a delay of acceptance message last Tuesday (10 days ago) and was told by an Intuit representative that the IRS is to blame since they are the holdup. From what I see on this site, the experience is widespread and I have no recourse but to wait, or do I? Advertisements on TV for H&R Block say they will review TurboTax returns for free and refile if necessary. I'm not sure if there's a refile charge but, after next Tuesday, if my 2012 return is not accepted, I intend to take them up on the offer.

My return was calculated wrong, even though TurboTax documented it was correct and that the State accepted my submission. After review, the numbers were wrong, affecting my refund. TurboTax refused to accommodate my request for simply the refunding of the cost of the single state filing… all of $37. If their math is wrong, and it doesn’t check my work, the submission is at risk for problems. And they do not care. And as a result, if they don’t double check my work, why do I need them? I cannot check my work without them. They claim they will ensure accuracy but do not and do not care about me. So they got $37 from me this time but never again. And anyone that I can warn in person, on line and in print, I will. (And owned by Intuit?) I will advise any and every one I come in contact with that the entire product line from Intuit is flawed and they do not stand behind their product or their customers. Run, don’t walk to another service!

Like many, I've never had a problem with them until this year. I understand the education credit delay, but then they added a form for a passive activity loss on a house we no longer own! I even checked the box that we no longer own the house. This has put us in perpetual pending status with no end in sight. I chatted with them and was told, “Too bad, so sad. Nothing we can do.” I've heard of others re-filing with another company, but I'm mad because I can't afford to let it be held up by being rejected. What a horrible experience.

I was charged on my Discover for TurboTax and the figures were wrong. Now I have to refile and get an independent to prepare my federal and state taxes and yet I paid for TurboTax.

I filed federal and state returns on 10 Feb. 13 through TT. The federal return is still "pending" in TT but the IRS website shows no record of my return after 18 days. I've called TT three times, attempted to chat twice, but have no positive results. I called the IRS, who indicated they had no record of my return and that I should consider other tax software. I will most definitely do so with my 2013 taxes!

I have done Turbo Tax other years with no problem. I got a "free CD" this year & took it with on snowbird vacation along with the prior year return. Before I could take one step, it charged me $59.99 when local ads that weekend had it for $49.99. It says we have high deductible health plan though we don't and can't find where to report roll over of my retirement from a recent job to my IRA. On an accuracy check, it says that I'm good to submit despite flagging things that don't make sense & I've left blank. Then it says I can't e-file due to my "tax situation". Nothing unusual happened this year. I think I should get my money back so I can go to H&R Block. This is really making me mad. I want to be done with it. What a headache! Online support says it's a "glitch." So, we have to pay for their problem?

I gave a review a few hours ago with complaints that were corrected. My refund was received with no extra deductions other than the fee.

I've used Quicken and TurboTax for ~12 years. I've never had a problem with TurboTax until this year. I have one minor gripe on the new flow; you are forced to repeatedly answer that you don't want to use the advisor and you want to enter manually. But, that's a minor gripe. TT took my return and took my money three weeks ago. They didn't say they couldn't process the Federal return at the time. However, it is now Feb. 27th and they say they are waiting on a form (which isn't part of my IRS package) that was released on the Feb. 14th. If you go to the chat, the agents don't answer. I've been assigned 11_Genisha ** and she hasn't responded to the chat window as I type up this complaint. I've opened a 2nd chat window and now I'm still waiting ~15 minutes later. Next year, H&R Block.

I received an email that state returns are not accepted after midnight in January 2013. Another message sent next day stating that was a mistake. Still states on their website that my return was not accepted. I tried fixing it four times. Today the IRS was to deposit my refund. I received an email from Intuit at 4AM that my refund is being diverted to them first to deduct fees and then sent to my bank in 1 or 2 days. I was not told of this. I can't believe it's legal. Why not deduct from my bank account? So my refund is delayed longer and who knows how much will be deducted, and I'm paying for a rejected state return. Also, customer service is unreachable.

I bought and downloaded the most expensive version of Turbo Tax to do the taxes for my S Corp. When I was checking out, it offered me a version of Quicken at a reduced price. I tried to buy it, but the link only let me know more about the offer. There was no way to actually purchase. Later, I was entering information for my shareholders and there was no box to enter % owned. Turbo Tax asked me why I hadn't entered a % and directed me back to the shareholder page, but there was nowhere to put the figures in. Later, when reviewing my K-1s, I found that I could scroll through and change it manually, which is a huge hassle. But hey, at least it works.

I have used TT for years without issue and this year has been pretty bad. To be fair, I did all 3 of our children’s taxes successfully. Their refunds are still pending but the returns were accepted. My wife’s and mine have been stuck in efile since at least Feb 9th. All it will say is to check back in 24 hours. They say there are forms the IRS will not process yet, but I went through the list of forms and none of them were a part of my return. There is either a software problem going on or else there is a communication problem. Either way, they seem to have a lot of regular past customers who are very unhappy with them this year, myself included.

The error checker keeps saying, "Schedule B: Payer name exempt-int div- must be entered." When you enter 0, it won't accept that. You can't correct it in the error check screen. There is a glitch in the software and when I called customer service, they said it would be corrected on 2/7/13. It is now 2/27/13 and nothing is changed, except you can't get a hold of anyone in customer service to address the issue. I am done with TurboTax.

I have used this service for years and never had a problem. I started noticing that the more deductions I recorded for my business, the lower my refund was going. I was also unable to enter deductions for the business use of my home. This started me searching reviews of TT. Guess I'm not the only one. I think I may go the old fashioned pen and paper route. This rates only one star (or less), but I'm not angry. Just glad I stopped before getting in too deep.

I did my daughter's taxes on the TurboTax software that I purchased last year and could not get them electronically filed. They were rejected multiple times because it said her birth date was different from what was on file with the IRS. The exact same thing happened this year after I paid $20 to file the state taxes electronically. I have to mail the tax forms in now and TurboTax does not refund state filing fees regardless if your electronic return is accepted or not! What a horrible business practice! Buyer, beware with this software!

I have used TurboTax every year since 1990 with no problems until this year. This year, however, TurboTax delayed my filing for two weeks stating that certain forms were not ready (they didn't identify which forms). When I was finally able to submit the forms, I received notice that it would take 24 to 48 hours to process my return. I then received notice that my return was pending. That was over two weeks ago, and it is still pending.

I am not sure what they did but they sent me a message saying I owed them money because the IRS had adjusted my return and there was not enough money left to pay them. I called IRS and TT had left out forms that should have been filed and triggered an audit on me. They have to be the worst. The IRS lady said they have had more audits this year because of TT mistakes than they have had in the past 6 years.

I've used TurboTax for 10 years, but this will be the last. I submitted my taxes on January 10th. I did hear, after the fact, that the IRS wouldn't be processing until January 30th. Then I heard that some form I used was going to cause more of a delay. None of this was told to me before I pressed the button and launched my return into nowhere land. My returns just hung out there in pending mode. Then on Feb. 10th, the federal updated to "accepted" and I received my refund on Feb. 20th. Meanwhile, my state return is still hanging out there in pending mode - three weeks after the feds started accepting returns. TT's website states that "You will be notified in 24-48 hours whether your return is accepted or rejected."

2012 Turbo Tax Filing - I have used TurboTax for years without any problems whatsoever. This year has been a nightmare. I filed my taxes on 1/10/13. TurboTax held it because the IRS wasn't processing returns until 1/30/13, but then before 1/30/13, I got an email saying it was accepted early. Nothing has happened since. I did have education credits, so I was waiting until after 2/14 when the IRS began to process those returns. Today, it’s already 2/22/13, and I've been checking my refund for a week. The IRS still doesn't have anything for me. Now, what do I do? I am so frustrated with TurboTax! I will not be using them again.

I used TurboTax 6 years ago and then went to another company. I tried them again this year 2012. I filed my taxes with direct deposit. Entered my new account information and their system overrode it with the old account information. Bottom line, refunds were not deposited and I'm still waiting for a paper check in the mail. I cannot speak with a live person and no responses to my online requests. But I was charged an extra $20 because they had to write a paper check. I will never ever use TurboTax again!

I chose Turbo Tax this year because I had no problem with them last year. They seemed to be very reliable and helpful with all of my needs. I filled out my tax return much like last year with no problems. I filed my return on the 24th of January. I assumed that there were no problems. The IRS was to blame for my education credit form that was not available to file until the middle of February.

This was my second year using the purchased online version of TurboTax. Last year, we were attracted by the free federal version, knowing there would be a $39.95 charge for our California e-filing. Because we no longer claim deductions, we thought the free e-z form would suffice. However, somewhere along the way, it upgraded us to the Deluxe version without ever making us aware of it, and charged us for the federal and state. Although we were never given an explanation, I now assume it was because of the added form for interest and dividends exceeding $1,500. When I called their support line (they make you jump through hoops to get the number) after an hour's wait, I talked to a woman who was very helpful, respectful and solved the problem. She never did say why I was upgraded, but gave me a service code number and talked me through how to enter it.

I have used the service for years with no issues. This year, it seems there is a glitch in their systems. As with my children, there is an option that states "Child's other parent will claim them this year per legal agreement." I checked this option. It removed my EIC and Child Tax credits and dropped my refund by a few thousand dollars. However, it seems on the final review section, it re-added my EIC, did not increase my refund and filed them this way. Now, their mother is unable to claim them on her return. I called TurboTax and was told wait time is one minute. Thirty minutes later, I got to talk to I think was a kid named Maria who I am surprised even knew what tax returns were, let alone what TurboTax was. All she could tell me was to amend my return. Okay, what am I supposed to do? Your commercial makes it very clear that you are the only tax company that will put me in contact with tax professionals, so what company do you work for?

Turbo Tax is broken. Can import a 1099 from financial institution. If imported from a second account at same institution, TTax overwrites the first import. Their answer? Enter manually. Like many others, I've used this product for many years. This will be the last year.

As all others have already noted, TurboTax is having severe issues with their software. It's time for them to be honest with their customers. Maybe a little exposure from the press and a little action by our elected officials could change their attitude.

I have used Intuit products - Quickbooks, Quicken and TurboTax for more than 10 years without a problem until this year.

I, too, have used TurboTax for at least 4 years, and without any problems. However, this year, I wish I went to an expert to have my taxes filed. There seems to be a system error in the program. I had all my itemizing and deductions in place. During the initial review, I realized that I made a user error so I went in to make the correction. By doing so, the program went haywire and froze for a few seconds. I did not think anything of it at the time being and thought that this happens once in a while when something is uploading on other programs; I gave the system time to adjust and re-format. Once the screen became operable again, I went ahead and double checked the area that I applied the changes to; everything looked fine.

I have never had a bad experience with TurboTax until 2013. The deluxe program has flaws. It required me to file a form that is not needed (5695 Residential Energy). I contacted technical support, and they couldn't help. I was told to restart my return. I was also told that the IRS was not accepting returns requiring this that’s why I would have to wait. I waited until the 7th of February. I filed the taxes with pending response for the last week and a half. I called customer service for TurboTax and waited 41 minutes - no resolution was given. I waited for a supervisor for another 15 minutes; no response. I am contacting the FTC and Better Business Bureau. I feel there has been a breach of contract on their behalf and border-lining on fraud.

This is my second year using their services to file. I was not informed that the forms I needed were not available until after I filed. I was told my return would be held until January 30th. It was not filed until 01/22, and it was accepted on 01/26. I am still waiting on a return after seeing others with the same forms accepted and approved for a refund. I am under enough stress, and this is contributing.

I believe that this is an increasingly unfortunate problem. TurboTax uses a lot of foreign call centers. In this instance, I had a question about a 1099 filing. After waiting for 20 minutes, I spoke to someone presumably from India who said that the IRS prohibited her from giving tax advice. She transferred me to a number located within the US. I have been informed that it'll be another 40 minutes to talk to someone. Sounds to me that TurboTax doesn't know what they're doing.