Intuit Quicken Reviews

I was forced by update to Quicken 2015 when I upgraded my Mac to Yosemite. The program does not allow me to print my checks. I spent 2 hours between chat and an online technician, who promise to send me an email with the required info to fix the problem. I didn't hear back for a week, so I contacted chat help again. I spent another 1.5 hrs. with chat, re-explaining and jumping through the hoops, showing the guy the screen shots. After this 1.5 hrs, he finally understood that problem that, had he read the notes, he would have understood right away. Then I was assigned a time in 4 days for a technician to call me back. I explained I wasn't available at that time, but this didn't compute, until I threatened to report this whole problem online. Theoretically, I have an appt. time the next day, when I have another three hours to spare to deal with this. This is completely unacceptable customer treatment. We shall see. To add insult to injury, I actually paid full price for this useless program a week before their Black Friday sale. Stupid me.

Recently I installed Quicken 2015 onto over 10 years of banking data. The data was within earlier versions of Quicken. As I attempted to download my current banking statement, the program wouldn't let me get past an online password vault for an account that I had closed 6 years earlier. There was no password for that account but the program wouldn't let me change the password or delete the password requirement. I searched in vain for some number to call and eventually had to do an on-line chat. After 2 hours of "I am certain I can help you..." and "I hope you are having a splendid evening..." I realized that the person on the other computer had no freaking idea about what was even the problem.

Quicken used to be a wonderful program. I have used it for many years, 15 or more, and used to recommend it to everyone. Never again. Everything was good until I updated it to the 2013 version and then the 2014 which was worse. They pressure you to update saying they will not "support" the earlier versions but this is only a ploy to sell you a new version. If there are no issues with your use of the program, fine. But woe to you if there are any problems. Their support is horrible...the most maddening, frustrating process imaginable. First, there is no ability to talk to a live person, no phone number. The best you can do is get chat support which is very difficult to connect to, if you can connect at all. The only other option is asking other users for help who might have had a similar issue. What kind of support is that? Quicken does not stand behind its program; it is not trying to resolve the myriad of problems people are having and it is apparently getting worse with each new version. Just read the hundreds of complaints. Warning: Use Quicken at your peril...you may be watching years of financial data disappear.

Buggy, crashes, report totals don't match the detail. Even a report with two numbers in it doesn't add to the total of the two numbers. Stick with Quicken 2013 or 2014 where they have had enough time to fix the bugs.

I cannot access part of my promised software. It will not open with my password and when I try to change the password, they promise a reset password that never arrives. They want me to pay for support and offer no phone availability. Of course, they continue to pester me to buy the current version.

Unable to install Quicken 2015 from the CD Purchased from Intuit-Quicken, I tried to contact Quicken Support. None of the FAQ hits resolved my problems, and Quicken's Chat Link does not work. Quicken has severed all telephone numbers and thinks it can rely solely on its online support system. It is no longer possible to speak with a real person...let alone a virtual one...in Quicken. What are customers to do when Quicken's online system is broken...like it is now. This problem has existed for more than a week? (I have been a Quicken customer for over a decade...from nearly its inception, but I am now thinking seriously of finding a different product. Such a move would also cause me to switch my tax program from TurboTax.)

I have used Quicken since the first edition came out over 24-35 years ago. It is, in my opinion the best financial software on the market. Every time I updated Quicken, it automatically recognized my password and there was a smooth seamless transition from one year to the next year update.....until now. I downloaded Quicken 2015 from Intuit, expecting the same seamless transition that I had experienced previously over the last 25 years. When it was finally installed, the sign in overlay popped up and I typed in my usual password. I was notified that my password was incorrect. I tried again, thinking perhaps I had inadvertently misspelled it and again was told it was incorrect. I tried multiple times, unsuccessfully, finally giving up and reinstalling Quicken 2014, which immediately recognized my usual password. Intuit needs to correct this, immediately.

Quicken sadly has continued to decay and Quicken 2015 for Windows is no exception. It is such an amalgamation of old code and new code it needs to totally rewritten from the ground up. I have used it since 2000 and each year it seems to add pointless features that make it "look good" with little thought behind the consequences. It cannot even add properly. In a budget for 2015, the expenses are added wrong (QuickenExp2015) vs the same 12 total expenses in Excel (ExcelExp2015). All it takes is a calculator to confirm the Excel total is correct. I tried Quicken Chat to resolve the problem. The employee that I chatted with tried to obfuscate the issue by trying to blame in on bad input. Bad input? I politely explained that it did not matter what the input was, we were dealing with TOTALS and it was those TOTALS that I put into Excel.

Today, I downloaded Quicken 2015, and I've had nothing but trouble ever since. In order to get into my program, I was asked to provide my User ID and Password. My User ID was already filled in as my email address, but I don't use my email address as my User ID. I tried to change it to the User ID I do use. The program would not let me change it. I entered my password any way and was informed that my password was invalid. But I had just used that password to download Quicken 2015. The program wanted to know if I wanted to retrieve/change my password. Not knowing what else to do, I said yes. I followed the instructions on the screen and changed my password. I still couldn't get in. Then, Quicken asked me if I wanted to retrieve my User ID. Again, I said yes.

Attempting to set up PayPal Credit (formerly BillMeLater) in Quicken 2014. I am getting a message that says Quicken cannot connect to the servers. The message says not to contact PayPal as they cannot fix the problem, and to try again in a few hours. I have been attempting to do this for over TWO WEEKS! It appears that Intuit no longer offers any kind of telephone support, just canned answers that usually don't address the specific problem.

I contacted the Quicken chat because Quicken was crashing when adding a 401k account. I was asked passed to a seconds level of support and almost immediately asked to reinstall quicken. Ok, we can do this 1 time. Then when I got the exact same results, I was talk there must be something wrong with the code I installed quicken with. Huh? I got it from Quicken... Yes, they said, but it must be corrupted because Quicken does not have this kind of problems. News to me since I WAS having this kind of problem!

Quicken seems to take every opportunity to make their product stupider. This new version has mysteries for simple tasks like a credit return charged to a credit card to bank transfers between account. They've eliminated the "credit" and "debit" columns that were a standard in Quicken 2007 and before, in favor of auto fill boxes for people who don't know what a plus or a minus sign means with money. The result is genuinely stupid and of no use for anyone who needs to do more than download their bank statement to Quicken. And once you download it, what is the point? You cannot reconcile any account when all the info comes from the bank -- it will always agree with the bank!

I have used Quicken for years and recently my Quicken quit being able to connect to financial institutions. I did check the things to try from Google, and from the Intuit website. I reinstalled my Quicken 2012. Nothing helped and my computer runs fine otherwise. The lady on chat spent 40 minutes "researching" what seems to be a common error. Periodically she would paste responses to the chat of suggestions from Intuit help. I eventually asked her how long she had worked at Intuit. She answered that it was not their policy to disclose that information. Then we were disconnected.

I recently needed to download and re-install my Quicken software after a computer cleaning. I did not remember my username and password, so I began the commonly routine and simple steps to retrieve my information so I could log in. I was unable to recall my "special question" answer and ended up locked out. This too is not uncommon in our account saturated world. I figured a quick call to the "service" line would clear this up and I would be on my way in no time. This is where I fell off the Intuit/Quicken cliff.... No service line. No live chat. No support... unless you want to pay for it or purchase the latest version! I was repeatedly routed to the service "community", which is not a service at all. It is a collaboration environment. Intuit needs to remove the word "service" from the community site. It is not IT service. It is good, passionate people doing good work. But unless they can help you with your account, passwords, payment methods, etc... it's not service!

I have been using Quicken for over ten years and have always got newer versions by call customer support, thus not having to used a CD to update. I updated to Quicken 2014 in March of 2014. Three weeks ago my hard drive crashed and has since been repaired but I have no CD to use to reinstall. I found a Quicken tech support - 1-877-251-7736 - and call and they wanted $75.00 to reinstall Quicken 2014 and $199.00 to retrieve my records from the server. I spoke to Rahul and a supervisor named Nick and got no satisfaction. I have my credit card bill showing when it was charged. Any help or support you can provide will be greatly appreciated. Thank you.

Faced with losing the ability to download transactions in 2015 I upgraded Premier 2012 to Premier 2014. From the outset this "upgrade" has been a disaster. First, the software would not install without an extreme work around for Windows 7. After finally installing the update I started getting download error messages -- Quicken Chat Support had me deactivate and reactivate all 20 of my accounts. This caused duplicate transactions and countless errors in reconciling already reconciled accounts. Finally -- last three days -- NO transactions have been downloaded from any of my financial institutions. I spent three hours with Chat Support until the support person gave up and said my issue would be escalated... It has not been escalated and I have had ZERO assistance from Intuit. Program is now useless with over 10 years of data hanging in the balance.

In order to get a refund for Quicken 2015, which I found to be unsatisfactory, I was forced to wait for hours to "talk" with a rep on a chat line. After taking a long time to process my request, he informed me that he could not process the refund because it was less than 24 hours since I had purchased the software. In addition, I would have to go through the whole process again when the 24-hour period had passed.

This policy was not in effect when I purchased the product. If you read all the reviews on the 2014 software, it is just useless to purchase the newer product due to flaws in the program. The product produces false data that is needed to report personal and business income and they are not held accountable.

I asked for a password re-set...what did I get? You wanted my security password. You asked for my ELEMENTARY SCHOOL, I selected for my security password the last name of my best man...NOT MY ELEMENTARY SCHOOL. Tell your code writers to put down their Red Bull and PAY ATTENTION on issues like this. Now, how do you intend to resolve this issue? This isn't my first rodeo but might be my FINAL experience with Quicken!

I wanted to use Quicken Online Backup but the form required the use of the ADMINISTRATOR mode and I was not able to turn on Administrator mode, perhaps because I use Windows 8. Please cancel my application and issue a refund to my Amazon Credit card. The last 4 digits on my credit card are **. I prefer to NOT file a dispute to accomplish the cancellation and refund.

Intuit advertises that their product(s) Quicken deluxe - handles multi-currency processing. This is a false and misleading statement. After you purchase you will find out that you must buy two separate versions: One for USA banking and a second (Canadian version) for Canadian processing. The two versions do not interact. When escalation sought - the customer service people gave non-working phone numbers. They oversell - give misleading info, then when caught up in the lies - they hang up and/or give more false statements. Truly a despicable organization!

I have never taken to a public forum before to express my disgust at a company, so that's how bad I found this experience. Firstly, I had no idea when I first purchased Intuit's Quicken product, that customer service was a 'paid for' add-on. Really? In this day and age? On top of that, to get ONE question answered by an 'expert' cost me $10. Oh, and the other thing to note before you consider paying this fee, their phone lines only work during business hours Monday to Friday, and if you want any 'live' support outside that, you have to use their live chat feature which sends you overseas.

I have been using Quicken since 04/05; I moved from MS Money. My wife received a message saying Q2007 will not be supported since a new release was out. "Supported" in common sense means no future updates, right? No, "supported" means your paid software will no longer be able to import downloaded bank statements. You have to buy Quicken 2013 or whatever release it is in order to continue with bank DL. There are two options in Quicken to import DL files: Web Connect or Direct Connect. DC is if you want to give Quicken your username and password. It will DL and update for you. With WC, you have to DL the updates and then Quicken "connects" to the files. Both of these options will not work if you do not pay $40 for the current upgrade. In three years, the price will be $70 or more.

Two weeks ago, I discovered that all my Quicken account balances were inaccurate. I suspected an infection so I called my anti-virus protection company, AVG. After running a scan, they said the problem is with Quicken, and if I would call Quicken that Quicken likely would have a fix. In the past two weeks, I have spent over 20 hours working with Quicken tech support by way of "chat" sessions. What a waste of my time!

I purchased Quicken 2012 for my business from Costco and have paid for several upgrades. This program is the most useless product I have ever owned. One of the "fixes" was that we had to render payments to vendors and then the system changed it to a payment. However, if you forgot to do this (and why would you enter your payment as a negative?), then your payment was entered as a credit. This is one example of how moronic this program is. This and many other errors in the program have required that I hire an accountant as I am unable to run my business with the current issues with the program. The cost to fix is $800.

With my Quicken 2010, I had no problems downloading my transactions from my Wells Fargo bank account. This year, I decided to upgrade to Quicken 2013, and it's been a nightmare since. Intuit customer support has been horrible - dropped calls, emails taking me in circles. They just don't get there is a problem with their software. I've had enough of deactivate, re-activate, validate, download from bank, delete and re-establish accounts - all manner of try this, try that, everything but Quicken fixing the problem. Their customer service has completely messed up my entire checkbook register to the point I had to go back to a previous backup and have been entering transactions manually. Horrible experience since upgrading.

Following their instructions, I attempted to call Quicken to get customer support. I called the numbers four times, entered the incident reports they gave me, was placed on hold and waited about 15 minutes each time. After each wait, my call was dropped. I then contacted their corporate number. I was supposed to be transferred to President's office and no one answered. The calls just continue to be dropped and I get no support.

I have been a loyal customer of Intuit since early 2007. I have upgraded my version of Quicken Deluxe for $60 to $70 per year. I upgraded to 2013 Deluxe on 10/10/2012 with the promise of a $10 saving. I updated my accounts on almost daily basis. I started to notice that transactions were missing. I would log in to the financial institution's website to download the missing transactions. Funny thing is in the 2012 version, they only released two updates. In 2013 version, they have released two patches in two weeks. When I would manually download the transactions, I would get a box asking me to set up a new connection. The options are to link it to an account where one account was deleted three years ago or an account that I had closed and deactivated on 5/24/2010.

I have Quicken 2011, everything was working fine and now all of a sudden, it has stopped updating from my bank. The workaround was to deactivate my account and then reactivate it. Now, I cannot get my account online. This is ridiculous.

I have been a Quicken customer for years and usually have no problem when seeking help, such as getting the right screen. Apparently, since the last time I asked for help, they have switched things where now they tell you tech support is free just by going to the support website. But when you go to the website for support, you fill out the info and a phone, chat, or email contact doesn't come up. Out of frustration, I paid the $10 one-time support but still could not get a phone number or contact. I tried cancelling the $10 support, but again, I had no one to contact about cancellation. I will try to cancel it when my bill comes. I eventually solved the problem about the screen myself, but I have serious doubts whether I will keep Quicken, since it doesn't synch with my bank anyway. I have to enter it into my bank account and again into Quicken.

Money-back guarantee on software. Okay, so it’s May 25, 2012 and there’s still no check that was promised on 03-14-12, 01-10-12, and 09-18-2011. What gives, Intuit? Do you enjoy ripping your clients off?

I bought a Quicken program with a money back guarantee over 15 months ago. I did not like the software. I followed the instructions and returned it to the company. I have had six phone calls to the company to follow up. Each time, they confirm that they received my returned software and supposedly, the check is in the mail. Well, don't fall for that **. There is no check. You took my money and the product! So sad to see another good Michigan company becomes too big and blows it on customer service. I'm tired of talking to your overseas team that tells me, "please be patient, your check is in the mail". Unless it's on a slow boat from India, I seriously doubt you're going to live up to the "money back guarantee".

I was told Intuit had to complete 2 withdrawals from my checking account to make sure everything worked before doing my first payroll. I was told the charges would be immediately reversed. That was 1/4/12. I have called multiple times, and the charges have not yet been reversed. They were small withdrawals, both under $1.00. I'm thinking that they are doing this with every account and keeping all of the money from everyone, as the amounts are small. Could this be a massive theft, small amounts adding up to a very large amount? Is there anyone overseeing their accounting practices?

I tried 3 times on Saturday on chat line to get password reset on computer. They would ask which password. There is only one box that comes up on the screen that asks for password. They want to know my old password. If I knew my old password, I would not be calling. An email came today which I followed the instructions, except some of the things the email wanted did not appear on the screen with a place to enter them. The 5 people I interacted with (3 by chat and 2 by phone) did not make me feel they cared about service. The first by phone this morning had to get somebody else on the call as he could hardly speak English. The second just hung up on me. I have never been involved with anything regarding password reset that was this difficult. This is the absolute worst service I can imagine. I just bought $285.00 worth of checks, envelopes and deposit slips from Intuit for QuickBooks and I get treated like this. Your people have no interest in taking care of the customer. I said he hung up on me. I have never had this happen with any company I do business with before.

I have just been informed that functionality in Quicken 2009 that does not rely on services from Intuit will be crippled this year, and that I must upgrade to a 2012 version. This version has no features I need, is not required for continued functionality due to changes in industry standards, only required because they cripple their $99 software. Being legal doesn't mean being ethical apparently.

I paid for a 2011 upgrade that would not unlock the second time on the same computer. Customer support said they could not find me in their records after all the business office and home purchases. I said, "You have got to be kidding me. After all the years I have been purchasing products from your company?” She could not understand my name and even after spelling it she got the spelling wrong. I told her I will take my personal and business software and junk it. I will also find another company interested in my money. I deep sixed the software and will deep six the rest. Very expensive both time and money-wise. Good bye Intuit. No time for poor customer support.

I am not even going to begin trying to explain everything that has happened during my time with Quicken. Let it suffice to say that I purchased Quicken only a few months ago and have spent hours and hours and hours on the phone with people in India who cannot understand the simplest of questions or concepts, i.e. tips from my business customers. The money I've spent on Quicken and the time I've spent with their idea of "support" has been an absolute waste because I will throw this garbage away and buy a product from someone who has English-speaking support. A program is absolutely worthless if they are unable to answer basic questions about how to operate it.

Quicken has required me to download my financial data to their system in order to unblock my password. This is absolutely absurd. There isn't a company around that can't give you the tools to change a password. This company is located in India and the operators are not only unintelligible, they do not know the English language.

In late November 2011, my version of Quicken Home & Business 2008 advised me that it no longer supported connecting to my banks for the download of banking data. The warning box said I had until May 2011 to upgrade as the version was no longer supported.

They do not leave a message, and they hung up before I can answer the phone. I want nothing to do with this outfit, and I have no business dealings with them whatsoever. I am on the National Do Not Call list and I have filed a complaint.

Quicken called our home to offer us lower interest rate. We had just financed with them in February of this year, so they said there would be no closing fees. Then our appraisal came in $115,000.00 lower than the one they had done six months earlier. This is twice we have been cheated by Quicken, and I have learned my lesson. There needs to be a class action lawsuit against these people. We need a lawyer!

I spent hours in trying to find a voice to help but the online menu would put me into a catch 22. I am finally admitting defeat. When Quicken works, it works well, but when problems arise (corrupted password that would not reset), you're on your own without any help from Quicken. It is not worth the effort to continue. There must be other services.

Company would not refund a fraudulent charge made by a person using my credit card. This user had different email and telephone number than my own (different area code totally) The other two U.S. businesses from which the scam artist fraudulently ordered services IMMEDIATELY refunded the money to my credit . INTUIT customer service people were not only difficult to understand, but also verbally attacked me...the victim.

For more than a year, I have had a problem with quicken that prevented me from downloading certain account information. The problem is clearly a typo in their web application but they continue to string me along by pretending they can't read the attachments they requested me to send. I have confirmed multiple times that the attachments are fine by copying myself and others on the e-mail, but they keep claiming they are corrupt and to send them again. It is clear to me that they are not interested in really resolving the issue because they keep making the same requests despite their own inability to use the data. I have tried to escalate to a manager or supervisor but there is no way to get past their first level support. I have finally decided that no software or company is worth the aggravation Intuit is putting me through.

I signed up on Quicken Loans' website to inquire about refinancing. Before I even hit the submit button, Anwar ** called me and started processing my request. He asked for $500 up front for appraisal, which he promised I would get back as a check during closing. I asked for a schedule for the appraisal and he said I don't even need to be present in my home. This should have been a red flag for me, but from what I previously read, they are a reputable company so I went ahead and gave him my credit card number.

Redeeming a reward certificate is not simple. A copy of the Quicken Delux, as promised, was not received

Quicken 2011 Rental Manager is utterly worthless. It does not import Quicken 2005 files. The 2011 conversion process does not allow 2005 file importation. Files are now unusable because Quicken 2005 no longer works! My system now indicates I am using a "future version" of the product.

They asked for $500.00 good faith dollars. They dragged the process for about 3 months. They were never able to help us. They had about five people working on the same loan and repeating the required paperwork. In the end, they did not help us and kept the $500.00.

Basically, Oliver called offering to refit me at 5.25% for 15-years. The current is about 4.25%. A lot of bungling occurred on their part. First, they had my income too low. They then had me as the owner of my own company. My brother owns the company. I had to get a CPA certified letter stating that I didn't own the company. In the meantime, Oliver went on vacation leaving me with Nicci. She then went on vacation. Finally, Oliver came back. Needless to say we came to the interest locking deadline. Suddenly, Oliver called back saying that I was now qualified for a 20-year mortgage. I already had 17 years left on a current 20-year mortgage. Why would I agree to extend it out another 3 years? I told him we'd cancel out. I can deal with losing the $500 which has been a good faith payment.

Intuit changed my password for my Quicken Deluxe 2007 accounts on my PC without my knowledge or authorization. You read that right. I couldn't get into my accounts even though I've been using this version of Quicken for about 3-4 years and the previous version for 8-10 years before that. Somehow Intuit changed my password to a different website's password. Then it's impossible to get help. I spent hours solving the problem.

I clicked okay to install Quicken 2010 and it cluttered my desktop with worthless advertising links in addition to performing the requested install. Wasted time cleaning up the unwanted clutter.

Quicken returns has no listed telephone number. Every time I try to contact them, I have to go through a lengthy wait/chat session over the internet. I purchased a retail copy of Quicken Rental Property Manager 2010. On Jan 22, 2010. It is extremely hard to use, as the interface is not intuitive, and instructions are sketchy. It has a 60-day money back guarantee. I shipped it back to Quicken at their address (from their website in Duncan, SC). I have a US Postal confirmation, that the package was received on Jan 28, 2010. I called/chatted with support on Mar 3rd. The rep, Priyank, was okay, but had no clue to what he was really doing, or what I was asking for.

I have been using Quicken for over ten years. Each year, I update to the current version. In 2010, I began using their invoice functionality which appeared a great tool. I created an invoice that I send to my clients, with a line item breakdown of all charges. I use the Quicken categories to identify line items, since both invoices and check registers use the same table. From my transaction reports, I generate the information to pass on to my accountant for income tax purposes. I did not notice until I was gathering information for the Tax Returns, that the categories from the invoices were not carried over to the check register. Rather, there was a flag (Customer Invoice) with none of the split line items for cost breakdown.

Intuit Corporation is forcing owners of its software to upgrade by canceling services we purchased. I have Quicken 2006 software that now does not allow me to download transaction from my banking accounts. I purchased this software because of the ability to perform this download and there was no statement or disclaimer stating that it would be for a limited time use. There should be a class action suit against Intuit for their actions. I am forced to upgrade and pay $60-$200 for services that I paid for when I originally bought Quicken software.

I own the latest version of Quicken Deluxe 2009. It won't let me regularly manual enter updates to stock quotes and won't let me update via internet. In queries to other users, I have learned this company is not solving the myriad problems its customers are having with all of its business software, both for individuals and for small businesses. This company is ripe for class action lawsuits. There are probably thousands of angry users of this company's products (Quickbooks and Quicken).

I went to lendingtree.com to get quotes for refinancing and shop around. Quicken loan was one of the calls as it started off with an inquiry phone call for information ended with a call almost every morning with annoying solicitation even though I told the rep that I need time to think about, and I will call them when I am ready.

I purchased Quicken's new Home Inventory Manager on 8-8-08. I have yet to use it. I cannot get it to work and have spent so much time with emailing the tech back and forth with link after link and suggestion after suggestion. I am not a computer programmer and I tried to resolve this.

I purchased Quicken 2008 from Circuit City. For several weeks I tried, unsuccessfully, to get the product to work. I contacted Quicken and was told that the software's incompatibility with all Acer computers is a well known issue. Currently they offer no reasonable resolutions to the issue.

In 2007 i purchased a home, used this mortgage broker, w/Quicken Loans. My process went well & I was satisfied with the process. Several months ago, my son wanted to purchase a home. The house was a great home, but needed a few items repaird, due to a leak, etc. We knew this home would not pass FHA or VA (he is a patient at Walter Reed from injuries received in Afghanistan in Oct. 07). I called Ms. Jill Patel and explalined all this to her. I gave her very explicit details of the condition of the home, which overall was excellent, but knew they couple of items in question, would not be able to finance through the VA. We were looking for a conventional loan, etc. I gave her a good faith deposit, as I had with first home, for the credit reports, appraiasal, title search, etc.

WITH THE MORTGAGE CRISIS AS it and the mogtgage company I had sold my mortgage to another mortgage company in june and they have raise my mortgage twice I will be in forclosure if I don't get help now. I'M IN A FIX MORTGAGE AND I tried TO GET A FIXED MORGTGAGE RATE WITH Quicken Loan who said that they could help me after they gather all my information had the house appraised,

a month ago, my wife and called quicken loans for some information. they would not let us off the phone without giving them our credit card info promising that if for any reason that our loan didn't go thru we would recieve a full refund of the deposit. Well it didn't go thru, during the 4th week my wife was unable to get anyone on the phone but we did recieve an email from them saying we lost our deposite.

I just wanted to make a statement to everyone that logs onto this string of complaints about Quicken Loans and how they are a rip-off. I would like to say thank you. My boyfriend and I are getting a new house, and we had several lenders telling us that they would give us an idea of a loan that thye could get for us for free. Then all of a sudden he tells me that he is talking to Quicken and all he has to do is give them 500.00 and they will get any loan we want. It sounded too good to be true, and I thought it was hinky. All I did was google 'Quicken Loans' and the 6th thing on th list was the rip off report, and it just went on and on from there.

John took my credit card number for a $500.00 good faith deposit but told me it would not be charged until I was approved. They approved us for the loan but with a bad rate and $8000.00 in closing costs. I told him I did not want to do the loan. He said I had already given them my deposit and I could not get it back. I told him I felt like I was being strong armed into the loan. Then I signed the e-documents. Only after he told me they already have my money.

I am a Certified Mortgage Planner working in Minneapolis/St. Paul, MN. I was recently informed of the wonders of Quicken Loans from a colleague. I decided to check it out. After a few minutes on the phone with a Quickens mortgage banker, I was appalled. Lie after lie after lie trying to persuade me to begin the loan process. I'm shocked that they have not been shut down due to their misleading advertising and dishonest practices.

We talked to Quicken Loans about getting us a loan Tiffany Rodda was asinged to our case. Told us that we are pre approved fro a loan in the amount of 72000.00 and to much sure that we were serious she would collect 500.00 that would come off our closing cost when we closed. We paid with it on our debit card .Had ahouse in mind but someone out bid us . Tiffany then said that we should not get a realator because she could save us some money because she used to be a realator

I can no longer get downlads from financial institutions to my Quicken accounts. When I go on line and download transactions from a financial institution, I receive messages indicating the number of transactins sent. When I go Quicken I receive a On Line Uo Date Summary showing that accountsd were updated successfully. The transactions never show up in the accounts. I spend over an hour with various helpers at Chase bank attemting to get a sucessful download from a BP card, and was then referred to a toll free number for Quicken, which refered me to a web site address, that did not connect me to anything.

What follows is insider information from the sales floor of Quicken Loans: I used to sell for Quicken Loans. Let me draw a picture for you - picture the movie Boiler Room, but with mortgages instead of stocks. A group of young kids fresh out of school on the phone with strangers selling them dreams instead of financial advice - anything for a sale. Playing with peoples largest asset (liability?) with such careless indifference as to the well being of the client's finances - the client's family and future - to make a sale, a number on the wall for the month. As a banker there, I have had superiors throw headsets at me, kick desks, and throw chairs, screaming and swearing to close...close...close... while the entire conversation was played aloud for the floor to hear. Female coworkers brought to tears for not pushing hard enough to convince some stranger thousands of miles away to refinance and commit to a good faith deposit - WHICH IS ALMOST NEVER REIMBURSED! Anyone ever speak on the phone to one of the VPs? This salesmen among salesmen storms the aisles of the floor, preying on his sales team, pushing and threatening them to the brink of morally questionable acts.

Six days before closing they told me they made a mistake and could not give me the loan promised but could give me another loan if I put another 20% or $33,400 down.

On February 22, 2008, I looked into refinancing my Rosemary Beach, Florida, condo with Quicken Loans. They required before signing any papers, a Good Faith of $750.00 by credit card over the phone. Andy Cyrulnik with Quicken Loans assured me that the money would be refunded to me if they could not give the loan due to not appraising, doing the loan, etc. The only stipulation was that the appraisal fee would come out of the good faith money before being refunded. My credit score is in the high 700's. The loan amount was for $363k. I was quoted for a 30-year fixed rate at 5.99% with $7k in closing costs. Condos like mine were selling in the $700k to $800k 3 years ago! I was immediately approved for the loan. I held up my end with getting the needed paperwork to Quicken in a timely manor. After discussing floating versus locking in the rate, Andy Cyrulnik with Quicken Loans suggested that I float the 5.99% rate overnight as things looked as though they were trending downward in hope for a better rate.

I started doing inquiries on the internet for refinancing my mortgage to find out what the rates were at this time. Within a short period of time, Quicken Loans contacted me, and I was interested to find out what they had to offer. They came back with a 5.75% rate fixed for 30 years which I thought was pretty good at the time. So I agreed to start the process and gave them my credit card for the $500.00 dollars--which I thought at the time would be refunded if I canceled. This was all based on my property being appraised for $260,000.00. Before any appraisal took place, I called them to cancel the process because property values were dropping so fast in my city that I didn't think it would even come close to the $260,000.00. They said that they didn't think I would get my deposit back and that they would try to get it back for me.

I was pre-qualified for a home loan in April of 2007 because I was looking to relocate to Texas where I could be closer to my aging parents. Since that time I have had four different loan officers and had to start the loan process over; each time they reassigned my file to some-one other than the person I had been dealing with. In each instance it caused me to lose a bid on a house because I couldn't get a closing date. The last time I had a bid in place and an escrow account had been opened--even a closing date set. Then I had no more returned calls for nearly six weeks.

They used fast talking, bait and switch tactics during the 1st initial contact. Your credit report is in their possession before you get a chance to ask about other companies; you have been given a rate for the day, which can only be locked in if you fill out all of the paperwork required electronically (any signed paperwork) and have the remaining documents faxed or e-mailed for the rate quoted is lost. They take your credit card # for the $550.00 GFE which you will get back at closing, and you're not even supposed to be charged until after the appraisal. You are told during the initial conversation that you have already been approved, so you continue to jump through the hoops because they have said the deal is done and should be about (2) weeks or so before we close. It's totally different after they have your signatures, documents--and they do not wait until the appraisal is done before your credit card is charged $550.00.

I purchased Quicken 2008, and I experienced printing problems. I initiated a chat via the Quicken service portal only to be ignored once I defined the problem, and the Indian technician could not repair it. They closed the chat session, without response. I have screen prints of the chat session. Everything was polite until they could not figure out the problem.

Quicken 2004 product by Intuit has just informed me that I wasted my money. I can no longer download data from my online banker to my legally acquired, legally/mutually agreed upon contracted software. I am formally informing Intuit that I too am discontinuing them from my list of reputable companies. I will not buy or recommend any of their products, ever. At every opportunity I will warn others of their dishonest business practice. No doubt they have spent thousands ensuring this action would not be met with litigation.

I cannot use any of the newer functions such as printing checks, registers, because I can't print. I will be looking for another manufacturer's program to replace Quicken 2007.