Intuit Quicken Reviews

I've had this program for years, but the main thing that makes it useful - being able to download and track transactions from your bank accounts - has devolved into essentially non-functional. I have three accounts at Wells Fargo, and Quicken simply will not consistently connect to them. I constantly have to reset and sometimes deactivate to re-establish them, and all three never work at once. Recently, Quicken also lost the ability to updated my Capital One 360 account. It always asks for a password it then will not accept. It's amazing this problem has not been resolved, but I have wasted absurd amounts of time on a program that's supposed to save me time. It's time to go somewhere else. Any suggestions?

Bottom line, Quicken 2017 is a broken product. It is constantly resetting and losing data, claiming data was downloaded when it was not, changing names of accounts, LOSING INFORMATION. Avoid at all costs. Quicken was a good product but they must of hired incompetent developers and the product at this point is fundamentally flawed. I have emailed multiple times to support how I can get a refund and have yet to receive even an acknowledgment of my request.

Serious problems with functioning of the product, and even worse now that the Intuit (makers of Quickbooks) sold off this brand of products. The product does not download my business bank entries like it did before. There has also been problems with categorizing entries. Customer service is poor. When I tried to get help they talked me into a $199 service agreement that was demanded or they would not help with the problem. A couple of months later I got a call from someone who said they were with Quicken and knew about the service policy, stating they were having difficulty downloading an update to their customers. That appears to have been a scam because the phone number I asked for was not in service. Had I seen so many negative reviews on this website, I would never have continued with this company.

Look harder for alternatives to Quicken - I am. I didn't read any of the reviews on here until after I had bought 2017. I've used it for almost 20 years now and regret it more each year. As many have already said on here, you are forced to submit a lot of personal information to Intuit just to open the program. Not acceptable. There are constant hassles with downloading information, transferring information, categorizing information. It's time to break their stranglehold on finances just like with Microsoft for operating systems and office software. They are far too deep into our information which could be acceptable except that it is only making the program slower and less effective. Good luck.

Quicken 2017 Deluxe - I purchased this at Staples. When I installed it, the program said it was saving my files. I had saved a copy myself, but the Quicken program overwrote my GOOD file and the file they saved was no good--it was missing MOST of 2017. No help from Quicken, though they did try. The last update I had was in February, so it was my fault I didn't back things up sooner. I had to import that file and lose much of my data. After I updated what I could by hand, I saw a duplicate and tried to delete the transaction. It deleted the transaction that was ABOVE the one I wanted to delete. Quicken had me run an update. It had an error. They said to try again in a few days. The program is FULL of bugs and I don't DARE try using the online banking feature, let alone the mobile app.

Just upgraded to Quicken H&B 2017 since we are kind of forced to if we want to continue to be able to download transactions which is essential for using Q efficiently. Have been user since 1995. With this upgrade, we are forced to log in into Intuit. Don't like that at all. Number One: Privacy Issues - I don't want Intuit to know about my finances. Number Two: Intuit log in on the blink. It is forcing me to log in with my email/PW before Automatic Update will function. Well, it's not logging in after multiple tries. Keeps saying - "It's not your fault, it's on our end." Well I have work to do so I tried manually downloading from banking site. When tried to import, the Intuit login screen comes up anyway. There's no go-around! This is very bad. This is OUR info, NOT INTUIT'S!!! BAD BUG!!! Must fix ASAP!!!

I have always tried to use Quicken in a standalone mode on my personal PC to track and manage my finances. I have never used, or wanted to use, the additional financial services provided by Quicken. However, since the 2014 update, Quicken requires you to log into Intuit for all transactions, such as downloading your transactions from a bank. Customer service says this is for verification purposes only, but it is even required if I download the web, connect file to my PC and then try to import it. There is no network security issue here, and I should be able to do it without logging into Intuit.

Upgraded to the new 2017 version since I was having trouble updating my bank accounts and all I can say is hold off as long as possible. Having more issues than ever. Been a very long time user of Quicken but this latest upgrade is terrible. I'm having to try and reset my accounts and this only works half the time. Minor issue is the graphics are very generic, but I could live with this as long as the program works. See the attached picture, doesn't even fill in the blanks on the failed reset message. SAD, wish there was another product I could buy. Lack of true competition is making Intuit's Quicken programs sloppy and we users pay the price!

Quicken is killing me. Like many making these posts, I have been a long time user of Quicken... decades. I have kept the tool functional, as I have valued historical reporting. Unfortunately, I have now run into a situation where online updates are failing in several of my banks and accounts. It all started last Friday. If I try to deactivate an account, it will not reactivate, due to some internal quicken error. They must have fun with the message "It's not your fault", but that is not helping me. I've been on 3 very long calls with reps who have had me upload log files, still have no clear answer as to what the issue is. Something happened last week and they still have yet to fess up to their crime. Personally I think they put a "time bomb" of sorts to "force people to upgrade".

DO NOT BUY THEIR product until their issues are fixed. They do not connect with Wells Fargo or Chase or credit cards to do computers issues. This has been going on for 6 months. PLEASE. Quit making so many upgrades that your own technology cannot keep up. It is all manual uploading of files, keeping log of dates so you don't duplicated transactions. Might as well just enter them manually every month. It's easier. IT SUCKS, and I have been using it for 14 years. They should have kept it simple.

I have been using Quicken since 2001 and upgraded a few times. The last one I bought was 2014 and had it on one laptop that crashed so I downloaded it onto another laptop and transferred all my backed up files from each successive year to my current laptop. I did not really like 2014 prior to my moving my files due to the fact that the screen seemed to roll after each transaction and my sound was not working. However other than that I was satisfied. Shortly after moving the 2014 to my new laptop, I began to experience opening problems and would have to go to the actual app on the start page of Windows 8.1 to open it, and sometimes was getting an error upon trying to open using the desktop shortcut, as if the program could not be found. I knew that in April of 2017 Quicken would need to be updated again in order to be able to download the transactions from my bank and credit card companies.

Like many others, I've used Quicken for many years. Now it crashes frequently. Most of the time I can simply re-open it and go about my business. This week, however, I have encountered what appears to be an unrecoverable error. I cannot use my saved reports without a crash. I've reinstalled, reset, and done everything I can think of and read about in the community support site. Waiting an hour on line for tech support only to have someone sing-song me through the same scripts I read online is simply unacceptable. Once I recover my data, I'm going to look for another program. Quicken 2017 is a disaster. BTW, I purchased the product directly through Quicken/Intuit.

I've been using Quicken in general for many years and I have saved all the transactions since 1997 since I like to be able to research issues in my life based on prior activity. I'm surprised that the program has been able to retain all these transactions. I have just added all the transactions in all the accounts and came up with about 40 k in transactions alone. I don't if there is complexity that varies in all the different account types that complicate that total. All I know is that it represents my personal information (and a three year duration of a small business) without ANY trimming over that time.

Have been with Quicken since 2001, recently upgraded to Quicken Deluxe 2017. Since then problems have arisen with Capital One and Discover accounts. Transactions are not downloaded. Web connect no longer works, deactivated and re activated both accounts. Reset accounts. No results. Contacted both the banks and Quicken help. No resolution. This has been going on for over two months. Not happy. Will no longer recommend Quicken.

I have used Quicken since 1994. When the ability to download accounts from banks became available this was great. Unfortunately, Quicken has to provide an "update" every year in order to make money. These updates have made Quicken completely unusable. Quicken has NO live support as I know of. Now someone could make a lot of money to provide a replacement for this terrible company. I will be your first customer.

Like everyone else, I discovered that Quicken is not what it was when Intuit owned it. Tech support is a JOKE (and it used to be so good) and may folks end up with 3rd party hustlers: "Vincent" of VA, I share your pain. I too was charge $400 for support that did not fix my problem - and made it worse. Stay clear of "Boomerang Tech Services". They are a SCAM! I also "upgraded" from Q2015 to Q2017 - HUGE MISTAKE! Fortunately I had saved copies of my last Q2015 file and I still had my Q2015 CD. I deleted Q2017 and its file and reloaded Quicken 2015 (and started a whole new file. It was a PITA but I was able to reconnect to my financial institutions and download what I needed from them. I am doing just fine with my "old" Quicken Deluxe 2015 - and a brand new clean data file.

Quicken Customer Support Scams. For some odd reason Quicken does not post their Customer Support Phone Numbers. If you Google Search Quicken Customer Support Phone Number or Quicken Customer Service Phone Number you get several erroneous links. DO NOT FALL FOR THESE! Although I'm frustrated with not being able to easily find the right phone number, I'm very pleased with Quicken Customer Service when I need to contact them. The correct phone numbers are: 888-311-7276 and 650-250-1900. These lines are ONLY answered Monday-Friday, 5 AM-5 PM Pacific Time.

I have been a user of Quicken for almost 20 years. Each year the usability of Quicken has significantly deteriorated making the product more difficult and time-consuming to use. After loading the 2017 version I am now 100% feed up with Quicken and looking for a replacement software so, I can immediately unload Quicken. If you never used Quicken, my recommendation to avoid a great deal of frustration, is to avoid Quicken at all cost. I have spent hours with Quicken Level 1 and Level 2 support teams and their knowledge of the banking and investment industry is at a 7th Grade level. Their knowledge of QUICKEN is even less. I cannot even imagine what quicken will be like in 2018.

I upgraded to Quicken 2016 late last year to my everlasting regret. To summarize my situation as of today: 1. I can no longer open the program on my desktop computer running Windows 7. 2. I had already lost 90% of my transactions going back at least to 2013. 3. #1 above occurred after I "upgraded" the program with the latest software revisions, hoping to recover my missing data.

QuickenBillPay.com has become an annoyance. My password is reset and I'm locked out almost weekly as I get errors when using Quicken software after doing updates. I called Annie today in customer service; I've done this 4 times this month to reset my password. I confirmed the security questions, as it's under my husband's name. I've reset this myself many times, Annie refused to without my husband. After asking for a supervisor and threatening to cancel and getting very angry with her, she hung up and magically my password reset and I could login. It's unbelievable that I have to yell to get customer service to do what is asked. If I answer all security questions, as I have many times in the past, they should reset it immediately. Horrible customer service.

Quicken Deluxe continues to fail regularly when trying to download banking information (whether One Step Update, or individual update per account). I used the popular option to get bank info downloaded to Quicken, via Quicken configs, called Express Web Connect. Up to Quicken 2015 at some point, it worked fine 85% of the time.

I recently purchased Quicken 2017. After installation, I was asked to sign in which I did. However, each time I opened a new account I was asked to sign in again and again. I don't want to sign in. I don't want Quicken to monitor me or to have access to my information. I certainly don't want Quicken snooping around or monitoring my activity. If I can find another program that is not so invasive, I will purchase it at any price.

I have been using Quicken for Windows since about 1989 and have upgraded regularly as new versions became available. Quicken 2017 upgrade has been a frustrating experience. I have 5 different Quicken files as I manage multiple investing accounts for family members. The GUI and display has changed to a poor quality pixelated image (see attached image) that is uncomfortable to use and it is not my monitor. Fonts are NOT clear...expect a headache and eye strain. The necessity to sign in to the Quicken online portal is absurd. Another password and sign in for WHAT! I got locked out twice and had to reset passwords. That is ridiculous.

I purchased Quicken (2017) for the first time this year when I was looking for quality budgeting software. The program responds slowly and booted me out multiple times just during the initial setup of my budget. I called customer service in India with a basic question about the budgeting function, waited on hold for 24 minutes and then was asked repeatedly for my personal information in order to answer a simple software question. The rep. I spoke with did not know the answer and only insisted on having my personal info so she could connect to my computer, which I refused to do. I was on hold for another 20+ minutes and I never got an answer. I finally hung up while on hold. I am returning this program for a full refund. I wish they could refund the hours I lost on it!

I have been a user of Quicken since 2003 and have overall been extremely satisfied with how well it works to keep my business expenses clear and to be able to download and categorize transactions. I am now using Quicken 2016 and discovered a couple days ago that I was unable to do an online backup of my Quicken files. I called the Quicken support number and they looked at my computer using remote access and told me there were numerous errors in my file and that I could entirely lose all my information unless I had it fixed. This was in spite of the fact that I regularly have been doing online backups to their cloud and paying for the service.

Been a Quicken user since Microsoft discontinued Money. Also used Quicken Bill Pay. The 2017 update was a complete disaster for me. First, the GUI is crap. Fonts look like something from a cartoon and columns that were fine in the previous version are badly mis-sized. Worse, it corrupted all my Quicken bill-pay records. Finally, it showed huge negative balances in many of my accounts. After reviewing other users' experiences with this update, I did not bother to contact Quicken support. I gave up on Quicken, cancelled Quicken Bill Pay, and switched to a free web-based bill pay provider from another financial institution. If you have never used Quicken, DON'T START. If your'e already a Quicken user, DON'T UPGRADE to 2017 and find other financial support software as soon as possible.

As an user of Quicken for over 20 years and using various updated versions I was thoroughly disappointed in the updating process from 2014 to 2017. The experience revealed that this new private company does not have best practices in development and integration of this new release. After numerous phone to resolve the over 1000 records lost when updating to the new version and the responses I received from support staff I returned the product. Here in summary are the errors:

1/17/2017. This morning when I opened Quicken, it automatically upgraded the software. I went to one of my bank accounts to download transactions. A pop-up came up from Intuit requesting a login. I have no idea what password is so requested new password. Went through the process and Intuit will not accept anything. I am locked out and cannot use any downloading transactions. I have been a Quicken user for many years even in our business using Quicken Pro. I have researched and researched and no suggestions work. Highly frustrated and wouldn't recommend this product to anyone. It is really messed up.

I have used Quicken since 1990. It used to be terrific software from a great company. In recent years it has become nothing but a problem. It corrupts saved passwords; it fails to download transactions with mysterious messages; customer support is terrible. I wish I could find a desktop replacement. I don't want to put all this information online.

I have been a Quicken user for many many years and have loved the program. I upgraded to the 2017 version and it has been a total nightmare. When I merged the two programs, I got accounts that don't exist, lost information, and lost accounts. I live chatted with a person whose English was so bad I was totally confused. After some time of not being able to make sense what he was trying to tell me due to his English and grammar being so terrible, I apologized and asked if I could please speak to a person whose English was better than his. Eventually I got a supervisor (supposedly) and the same thing happened. He couldn't put a proper sentence together. After hours, he told me it was my bank's fault and I needed to call them.

GIVE IT A WIDE BERTH! I have been a Quicken user for many years, and many might be wondering why, since I'm posting this. Many of my earlier versions, while lacking all the present day features, worked flawlessly. Now it seems with all the added whistles & bells the beta testers have taken far too many lunch breaks! I made what I consider to be the last mistake with Quicken in 2015 to upgrade to the 2016 version after having been told that their banking connectivity issues had been resolved. Not so! For the last year I've struggled through every banking download session and web connect. The software constantly gives me error messages and I find the only way to download banking transactions is to edit & delete the individual accounts one at a time. Re-initialize each one & hope for the best. This is a royal pain when you have many accounts at one institution.

Quicken 2017 software is confused. It did not let me start off where I left off. It showed all my transactions that had already cleared going back to 2015 or whenever I started. I had to fake it out by marking all past cleared items as cleared and then accept adjustment of over $2,000 to my account. I don't get it. Why didn't it start with my last reconciliation that was done on January 6, 2017? What is going on? I should have kept my old version and not paid for this 2017 junk. Surely, you have software engineers that can figure this nonsense out. And, you can't post complaints directly to Quicken. What a joke. They get your money and you can't get help or complain. Total Joke.

Been using the stand alone version of Quicken (2003) on multiple computers for 13 years and always worked great. Try to finally upgrade to 2017 has been a nightmare. Customer support, out of India I suppose is nothing more than a scam to get money. They want $999.99 to recover my data, and now I can't even use my old version any more. Beware.

I purchased 2015 and was happy with the product until Key Bank bought out my old bank. Was unable to access my account for many months and so opened an account with Mint which is the same company. Finally I had to open up a new bank account to have internet access and now Quicken tells me that bank is not able to have internet access but Mint has no problem with internet access!!! Sounds like a big SNAFU to me!

I have records in Quicken dating back to 1989. Windows version up until 2007 when I switched to Mac. When using Windows I could not wait to give them the money when a new version came out... that changed dramatically when I switched to the Mac version. In a word... just an awful representation of what used to be a terrific software. Uninformed technical support, program has limited functionality, bank downloads an absolute nightmare. I have logged countless hours on the phone with technical support trying to discover why my downloaded material never matches the bank website. Quicken points the finger at the bank and the bank points the finger at Quicken.

Quicken customer for 15+ years. Used Quicken 2105 Premier this morning and backed up to my Quicken Online Backup account. Upgraded to Quicken Premier 2017. Now backup fails. Error message suggests problem with backup account access. Tried to login to my Quicken Online Backup account using a web browser. It denies access and says password is invalid. BUT password has not changed. Spent 40 minutes with Quicken chat "support" interfacing with a very poorly designed bot which finally reset the password to Quicken Online Backup. The new password does not work. After 45 minutes in queue to speak to customer support live agent I got someone who took the information then put me back into another queue to speak to an actual tech support agent. Quoted wait time is 25 minutes. This is not an acceptable customer experience.

I was having problems with my 2017 Quicken software. I attempted several fixes suggested on their support website to no avail. I called Quicken support. The tech tried several things with no solution. The last thing he did was disable everything in the Windows msconfig file and restarted the computer. Now my computer is nothing but a black box. They dug a hole and were unwilling or unable to get me out of it. Now I have to hire someone to see if they can get my files off the hard drive, then reinstall Windows. I've been using Quicken since the days of DOS, and have been pleased with the software. I trusted that they would hire technicians that knew what they were doing, but as I research the issue, I find that what he did was a very stupid thing to do. The worst thing is that they would not stick with it and solve the problem they created.

I tried to update my bank accounts. I was asked for an Intuit password, I gave the password for my Quicken account but it was not accepted. I have Quicken 2016 and I don't want to update to 2017 now. It is very important for me to do my 2016 taxes, I have read reviews of the 2017 Quicken update and felt it was better to work with my current accounting. I need to get my updates in order to do my 2016 taxes. I cannot find any help from Intuit. My order date was 4/7/2016. My acct **. I paid 48.25 for my 2016 Deluxe Win. download my online backup #**. I have this number also **.

When Apple offered free upgrade to new operating system, not in the start of it but at the end Quicken wouldn't work anymore and all my financial info was locked up until I paid 75 bucks for Quicken upgrade. I was high jacked. Now I have the new Quicken and it sucks. It's not user friendly, very difficult to figure out. I wouldn't recommend this product to anyone. They know they have you in a bind and they jacked their price up knowing you have no choice.

I have used Quicken since the 90's and ran an emulator on a Mac for several years just to keep running the Windows version, then finally switched the Mac version of Quicken, and is it ever the forgotten red-headed stepchild. Nowhere near the functionality, but I finally got used to it and accepted the shortcomings so I wouldn't have to keep running Parallels. Every time I start up the program, there is either an update or I have to pay for a new version. I cringe every time I try to upgrade as like others have said, Intuit is very deceitful!

I upgraded to the latest version of Quicken from Quicken 2016. This was a very bad choice. The program is full of bugs, very slow and adds literally nothing worth of upgrading. My issue with this new version is: 1. It takes a long time to open so one can login into the accounts using a password; 2. When you finally get to the registry window, the date column shows mixed dates rather than an orderly showing of transactions by dates. I tried to get these problems corrected by contacting support. Totally worthless. They could not fix it and would not acknowledge that there was something wrong with the program. If this is read by a lawyer, we should generate a legal action against this company for shady and misleading actions. Please help!!!

Trying to install the CD purchased in store. You are now required to login into an online account. Apparently their servers are down a lot. So I cannot get to MY local data on my PC. I cannot create an account through the install screen - due to server error. I created an account directly on their website - and that will not work either. What the hell good is a financial tracking software if I cannot even get to my financial data. I swore after the headaches using 2012 that I would never upgrade this increasingly crappy program. After 20+ years of relying on it, I cannot even get to my data on my own PC. Time to switch to something else. DO NOT USE Quicken - it is just not worth it. Why would they hold your own data hostage? If Intuit was a hacker - Quicken would be poster child for RANSOMWARE.

I just spent 2 hours chatting with customer service and trying to install a downloaded version of Quicken 2017. I kept getting a 1603 error. Nothing they told me to do worked. I finally asked for a refund and they wouldn't issue it until we tried everything one more time. The worst of it is that they uninstalled my old version, and so even though I backed up my data, I can't open the proprietary backup file! So I have the data but I can't get to it.

It appears that this time for the past three or four years Quicken just before the new year tries to make their current customers switch to the newer version by taking down the older version. This time I am unable to bring my Quicken up to make entries into the database. I even went to the help desk and no email address is available to send an inquiry except a phone number to call. I have used Quicken for 15 years and prepare my taxes based upon reports generated from Quicken. This time I did what the help desk stated to do and that was to download a patch which I did. I was able to get my account up and running for 10 seconds before it crashed again. This is extremely poor service and Quicken should be sued for this type of customer service.

I have used Quicken since the very early 1990s. In the past few years, it has begun to update itself and to demand an Intuit password to access online data. It will not let you use a password you have used before. As a result, I have created dozens of passwords. Yesterday, this happened again. I now appear to be locked out for some undefined period, despite having created yet another password. I called tech support, which told me I had to buy Quicken 2017 to fix it. When I demurred, they told me I had to subscribe to their service to use it. This is classic monopoly behavior. I have had it with Quicken and plan to switch to different software. If you are not stuck with it for some reason, don't buy Quicken.

WOW, what a nightmare of experience with them. They continually ask for document that have been told multiple time do not exist and after screaming at them and going above their head to be told they don't need it anyway. They don't take time to properly review a document until after they make you pay 500 for an appraisal (and then try to bill you more for the appraisal). They never even mentioned I would need a reserve and close to. When I was to close they brought it up and just told me basically to find another 15K. I'm a professional Registered Nurse and deal honestly and upfront, Quicken is deceitful and non-forthcoming. My bank was so much easier. My advice is to STEER CLEAR.

It is a constant battle making entries into Quicken Home & Business 2016 (Release R 8 25.1.8.5) without knowing when it is going to crash on me. Sometimes you can go a whole week or day, but eventually it will crash when entering data. I have noticed that it generally will happen when making split entries. I also notice it will happen if I do not clear the entry by checking off the "Cleared" before making the split transaction entry. GOOD = Remember to check, Cleared first = no Crash. BAD = Forget to check, Cleared first = Crash. It is really a nuisance and eats up too much time when the program decides it is going to start acting up again. Or, I forget to cleared the entry before entering it.

With Intuit - Quicken my experience must have been a few years ago. While I was upgrading a few years ago, they had intentionally made the tech issues in my Intuit - Quicken and left the flawed upgrade in my computer, the salesman had walked all over in my personal computer. He intentionally had messed up my computer and had left me with such a mess in my bookkeeping. I was charged approximately $460 for the upgrade. Right after that upgrade, I was told that and my computer has multiple tech issues. Of course the salesman had set it up by himself. He had left "many tech issues" including copy machine as well. My fax is not working since then. According to them as they had said. But actually my Quicken had worked fine until the upgrading attempt.

I am a retired CPA who owned a public accounting for 30 years. We used Quickbooks for clients. I am now trying to find a product for my daughter and another adult friend and am calling the Quicken line. I got someone who had no idea what a balance sheet was. She put me back on hold so now I have been holding for almost an hour. I have read the reviews and sounds like their customer service is very poor and maybe even their products. I think we were able to get help because we had Quickbooks for accountants and the proper helpline. Looks like you just can't get help. I will not buy this product but look for a another one.

I was forced to upgrade to Quicken 2016 because they no longer download from by accounts on Quicken 2013. When I did the upgrade, the new version no longer recognized my password. I have tried to contact Quicken, but they never accept my call. I have waited for over an hour.

Upgraded a very serviceable Quicken 2013 for 2016. No longer will download bank information because tech says there are several hundreds error on my system. Seems I did not pay additional security services when I purchased the package. All I need to do is pay $300 to $500 for security and they will take care of issues. Since when do you buy a package without being told there is a hidden aspect. When I express exasperation over the issue technician hung up. Apparently I am not the only one who will go another route with my bookkeeping package.

For months, the important online research function has not been working. Quicken is aware of it but has not fixed this critical functionality.

I've just spent more than a month trying to connect Quicken to my accounts and I'm sure they've disabled the feature to use your software after the 1 year time is up. I seriously considered upgrading to the new version as I needed to get my numbers together, no freaking way. You should be able to use your software without all the new bells and whistles, I'm not giving them another dime.

I have been using QuickBooks For my business since 2010. I upgraded to QuickBooks Pro Plus 2016. I have not had any problems until I downloaded the latest update on 7/2/2016. When I signed in I was directed to a page that made me change my password and answer a security question. When I hit continue it started to open my program but then looped back to the change password page. I contacted customer service and since I pay for 24/7 tech help a tech logged into my computer and tried to fix the problem. He could not restore my company file from backup so he uploaded my company file to data services for a file fix.

When my 2013 Quicken Home and Business addition stopped downloading records, I thought I did something wrong. Only after reading blogs, and customer reviews, I realized that it's Intuit's new business style manifests itself again -- this time with Quicken. I already dumped their TurboTax software and will not go back anytime soon. Now, it's time to say no to this extortion practice -- annual fees on product that was perfectly good at the time of purchase. Can you imagine buying a brand new car from a dealer, and then 3 years later, they remotely disable some key functions of your vehicle and demand payments for "restoration." Doesn't Tony Soprano come to your mind with his "protection" services now? Yeah! So, screw you, Intuit, in your entirety. Yes, I'll persevere through manual updates of my records, but won't give you a single penny, now or ever!

Been having issues with transactions disappearing, not being about to reconcile, previous balances not correct, transactions not showing up in the reconcile section... WHAT THE HELL? I called them, stayed on the phone and computer for about an hour and a half. NOTHING CHANGED. They made it WORSE.

Others have said it very well. In my case my system was upgraded from 2015 to 2016 automatically. No request, no permission. Just one morning the vault passwords did not work. Chat and phone support are a joke and the suggested response on community is to go back to 2015 from the original source - that was Quicken automatic too.

Quicken 2016 - Only problem I had was that I could not get online. So after going to the forum, I found out I should manually update the software. I was on R2 and R8 was available. I did and had no problems registering or getting the program to function. Intuit should automatically update the software before you begin to use. I can't understand why so many people have problems installing. Locate resources and proceed. Yes Intuit should do things a lot better but use your head if you are a PC user.

I bought Quicken with enhanced Payroll. Scraping off the silver cover over the license number removed two of the numbers. Despite the ad and the quick start guide, I cannot reach a live person. You need a license number to talk to anyone live. Their computer hung up on me twice, and I got the idea. The claim that you can speak to a live person for problems is a bunch of lies. Never buy from this company again, but can't find a competing product. Intuit has the market?? And why doesn't our regulators put an end to fraudulent claims. I will take this product back to the vendor, and use something else. Maybe a payroll service.

This is most likely one of the worst investments I have made not only of my money, but my time. I have Quicken 2014. It has had multiple problems with downloading accounts as well as importing transactions. The online chat customer support experience has been absolutely time consuming and unhelpful. The customer support rep I used just an hour ago asked me to download a particular browser so he could allegedly view my screen to help me. After almost an hour with this rep on chat trying to get all the necessary downloads for him to "help" me, the problem with Quicken was still not solved. In the process, my computer picked up a virus from his required downloads, that I then had to spend another hour or so on another chat getting the virus problem resolved with Geek Squad (who, by the way did their job superbly).

For the consumers who were tricked into upgrading Quicken 2012 or later, which requires every 3 years with an extortion fee to upgrade in order to continue using transaction download services, you should contact Eric Dunn, CEO of Quicken, at ** and ask him to abolish its extortion practice. Before Quicken 2012, when I used the previous Quicken versions, they did not require to be updated every 3 years. In 2012, Quicken offered me to upgrade to 2012, but it did not disclose that it would restrict the download transaction features to 3 years. So it was Quicken's sleight of hand and possibly illegal practices to do that in its upgrade to Quicken 2012.

Well, there was an issue with my transactions not showing up in the reconcile part of Quicken. So after several days of this, I called just to be told that I had to log in, and I couldn't remember my password because I thought I had changed it recently. Well, it didn't work so I tried my old one and it did work. PRAISE THE LORD! Because IF IT HAD NOT WORKED, THEY WERE PLANNING TO CHARGE US $199 for their TECHNICAL SUPPORT! And the issue was not resolved... already, so I said No. We were broke, no money as it was, and the customer service person was rude, and did not act like I should be concerned about the cost. Well, then we proceeded to address the original problem, and the uploaded who knows what of my private or personal information to their computers (scary), but I have not a lot to hide.

First, I reported the problem on Quicken's Facebook and it was promptly deleted. You'll see others complaining about their comments being deleted too. As many have reported, my accounts will not update with the current balances. I contacted support via chat and it took an hour and half of them 'helping' me to figure it it just doesn't work. I requested a refund but the agent said he couldn't do it since I had purchased it within 24 hours. Not sure what to believe. All that said, stay away! Even if you think you'll be the lucky one who gets it to work, it doesn't. Trust me.

I've used Quicken for 22 years - dating back to the days of diskettes. I enjoyed the product immensely and even credit Intuit with helping me understand personal finance. I had the original product installed for over six years before Intuit released transaction downloads. So I bought the 2001 version. By 2004 users received word from Intuit that we had to upgrade to continue using Quicken and the reason for the upgrade was because of change in file name and a change in how file types are handled. I made the upgrade with no hassle or concern, noting that the file extensions had indeed changed.

I was forced to upgrade from Quicken 2014 to 2016. Have been using Quicken for years. I have upgraded from time to time, don't remember all the different years, but I have never had a problem and when I needed support help, it was free. I am unable to download information from my bank. Never a problem with 2014 and loved the direct bank updates which saved me a lot of time. I wish I had been warned about the problems. Contact Quicken support and was told that I had to pay $199 for the support help. I barely could understand the person, obviously a foreigner. He was also very rude when I challenged having to pay for support. I declined his service.

I could not buy my Quicken software from Quicken as they would not answer the phone or connect via chat. I got my software, which seems to be legitimate from a third party. I had a problem with the software and contacted their support. They said I had been hacked and I needed to pay hundreds of dollars for them to fix the problem. I had not been hacked and solved the problem myself. Tonight after an upgrade I found my password locked and have been waiting for hours to reset it. Each time I get a message that I need to try back in 15 minutes. Doing so many times got no results. Now I am waiting on a chat session that says "Waiting for agent." I have been waiting for an hour. It is time to consider a class action suit against Quicken.

I just moved from Quicken Deluxe 2013 to Quicken Deluxe 2016, because on a few of my financial accounts, I like the convenience of downloading the transactions. Luckily I only do that on a very few, stock funds and online savings institutions, not on all my regular bank accounts and credit cards. A few issues that REALLY HAVE ME PISSED. I'd like to go to their HQ and personally impact myself upon their senior management!!!

I purchased Quicken Home & Business 2016 from Amazon.com. I installed it on 05/21/16 with no issues. Now I try and open the program, and all I get is a blank screen. What do I do next?

AVOID Quicken 2016 AVOID... Please someone create an alternative. Quicken has been sold to a private equity company that obviously doesn't give a hoot about customer service. After being forced to upgrade if I wanted to connect to banks, I downloaded this program 3 days ago and simply cannot get past the logon page because their servers are always down, and after waiting hours on hold just to talk to someone and searching their web page for solutions... I GIVE UP. I AM DISGUSTED. Maybe they'll get it together in a few months but until then if ever... AVOID THIS PRODUCT.

Like everyone else writing a review: Forced to buy a new program when all was going just fine. Problems installing new version -- it took the tech person 2 hours to figure out what to do after I waited on line for one hour. Continue to have problems and now they have charged me $150 for service for 6 months. My financial institution transactions are still not downloading properly. This was all about Quicken making a buck by forcing us to upgrade.

I purchased Quicken 2016 on 12-13-2016. I had difficulty installing the program (purchased from Amazon via download). I contacted Quicken and they helped through the installation. (I had prior Quicken Program and wanted newer version.) I was able to download financial transactions directly when using the application until Quicken updated their program. I contacted Quicken and went through their chat program. The person on the chat line said the new update would resolve the problem and hung up on me. This is after about 1 + hours of going through my program. I still cannot download transactions. In addition, it appears as though the warranties, cancelled checks, etc. that I downloaded on the Transaction Attachments seem to disappear into Quicken's Never NEVER LAND. I AM NOT IMPRESSED.

Do not bother with phone and other online contact. Good luck getting through. Unknown problem among other problems. Here is the link for the patch update that worked for me. http://www.quicken.com/support/mondo-2016 Good luck folks.

Forced Upgrade is the right word in referring to Intuit's Quicken program. I should NOT be required to upgrade at all in order to import a downloaded QFX file from my institution. I don't like to be FORCED to do anything. I paid for this software originally, upgraded when 2013 came out and since I still use Windows 7, I don't feel ANY NEED to upgrade. (I don't even like Windows trying to FORCE me into v. 10). I used to use Money until that was discontinued, and only added Quicken since I already used TurboTax. BUT I'm looking elsewhere for a personal finance program because I don't like to be BULLIED by ANY software developer!!!

I purchased Quicken for Mac to download my bank transactions and run reports so I could do my taxes. I needed to print a report and could not, so called the customer service line. I have had 2 people answer the phone after a 40 minute wait for each. The first person was rude and said I needed to speak with tech support (which was supposedly him) and unilaterally transferred me to the queue again. Another 40 minutes and somebody finally answers. I tell them I can't print. They say "Let me see", put me on hold and I'm back in the queue again... another 40 minutes. So far, I'm 2 hours into my wait time. I need to generate that report, otherwise I can't do my taxes. I'm very unhappy right about now. Don't recommend you buy.

I bought the Quicken 2016 December 2015 for our social club account. I was able to download data from my back until 4/23 when the site required a update download. After the download the site does not accept my password even with resetting it. Contacts with the customer service is a total waste of time. My first call I waited 45 minutes and was told they would send a link to reset my password and assured me that the problem would be resolved. Password was reset. Still not working, so my 2nd call another 45 minute wait, I was told they would send me a link for a upload to correct the problem. I downloaded it but still not accepting password or able to link to my bank account. This time I was given a work order case number in case there was a problem.

My 2015 Quicken was stuck on Release 4 instead of the current Release 11. I thought I would try Quicken support one more time to get this resolved. As a consequence, I have no Quicken. To keep the story short, they asked me to purchase the new Quicken with support for $200. After objecting, they lowered the price to $160. My instincts told me not to do this but I went ahead. They said they would not take my credit card until they got me fully up and running with Quicken 2016. They said it would take 15 to 20 minutes. I said yes. Three hours later my Quicken 2015 was gone and 2016 installed but not working.

I wish I could speak to you directly and would take my concerns seriously. Time is the most important factor in business. Since I switched from QuickBooks Desktop to QBO, my work time to get jobs done, as a bookkeeper, has more than doubled. I wish I could get back to Desktop, but your reps are trained to say "We're working on a way to make that possible." They are saying this for 2 years now or more. That's frustrating to say the least. In regard to Quicken Canada: I don't know what it is, the security or malfunction of the program. The program is extremely slow. The program at times does not retain the bank passwords for the web downloading.

Like most of the reviewers you see here I am a long time user of Quicken. The fact that in the past installs of new versions of Quicken were painless unlike 2016 has prompted me to write this review. I purchased the product on a disc and there were problems from square one. I won't bore you with all the grizzly details. There are two points I want to make with this review. 1.) This build was not ready for the marketplace. 2.) The support staff is overwhelmed and you as a customer will suffer the consequences.

I have used Quicken since 1993 and it has been a great product. Many upgrades over the years with no problems. I have been getting reminders from Quicken/Intuit the past few weeks that I needed to upgrade from Version 2013 to Version 2016 in order to continue many of the features in Quicken. I finally bought a copy and installed it. However before the conversion was complete an ERROR message popped up, "Unexpected Error," and the whole process stopped. I tried it again... same result. When I tried to contact the Quicken Support it said there was at least a 70 minute wait for phone support or a 20 minute wait for chat support.

Quicken Home and Office 2016 - After purchase and install, I was unable to get past the create account screen. I called their tech support line, surprisingly not a long wait. After being told that it was going to cost an ADDITIONAL $299.00 to use their program I declined the service by QUICKEN. I paid $100 already for the software, I could not understand why an additional $299.00 fee to use their program was required. The tech support agent was hard to understand and had to repeat herself many times. I WILL NOT buy another Quicken product again. This was my first and last time considering a Quicken product. I wish there was a star rating for crappy because that is what I would give them!!!

I received a notice from Intuit yesterday. Having been a Quicken user for years I decided to upgrade as per the info from Quicken. Today I went to the website, paid for the upgrade, downloaded and followed the instructions to upgrade. Now I cannot access my files, I cannot go back to the previous version, and there is absolutely no support available. I have called and emailed repeatedly. I am put on hold for ages with no one responding and then the support links just send me in a loop. Intuit was "quick" to take my money for the upgrade, but they offer nothing. This is absolutely unacceptable in so many ways. STAY AWAY FROM INTUIT and QUICKEN CANADA.

I purchased a copy of Quicken Cash Manager in 2015. Approx 3 weeks ago when opening my file it kept asking for a password which had never happened before (I do not recall ever having set one). After numerous emails back and forth "to reset your password" I was at least able to access my file. The file is now useless as it will no longer connect to any of my online banking accounts. I keep getting the message "No Internet Connection" although I know I am definitely connected and can use any of my other online programs. Over the past 3 weeks, I have made 5 phone calls to the Quicken Support #1-888-311-7276. My policy is I WILL NOT be put on hold for more than 30 minutes. You guessed it, all 5 calls ended by me hanging up after 30 minutes.

Quicken 2016 - Terrible product. Don't waste your money. Intuit has stopped all support for this product. There is no technical or sales support available. You cannot download to Canada Trust Accounts. Canada Trust has dropped all support for this product. This is a waste of money. I know that they offer a 60 day money back guarantee, but when you try and contact them you go into a big black hole. They never answer phones or emails.

For no reason that I can find, my downloaded transaction keeps asking if I renamed the account. I hadn't so I tried the "no" route but that didn't work so then I tried answering yes and letting it reset the accounts. It won't do that though because it says I have downloaded transactions that need to be addressed. However, my downloaded transactions tab says there are no transactions to review. Next to the downloaded transactions tab it says today is the last update but next to my account name at the top of my register it says April 10 is the last update.

Newest version is worse than before for downloading transactions. It even has trouble connecting with banks that were not a problem before. Even downloading the 2016 version required 2 hours on the phone with Q support. This version must be full of bugs.

Terrible product. Do not download or you will be sent to Quicken purgatory and never get the information to actually use the product. I would give it less stars if that was an option. I have used Quicken 2010, 2013, and did not have this problem. Evidently they have discontinued Customer service, so you are stuck with a program where you cannot get past the opening window. Help!!!

Tried for 2 days to purchase Quicken backup because my laptop is dying and I didn't want to lose all my banking info. When I went to put in my CC information it continually failed to process my card no matter how many cards I tried. I called customer service, waited on hold for 45 minutes. When I finally got through I was told yes they had a problem but they couldn't fix it or help me because it was their server's problem "Symantec". So basically they tried to get me to call Symantec to bug them to fix the problem and said that they could help me finalize my purchase. Basically they are trying to get their customers to do their dirty work of bugging their server to fix the problem instead of handling it themselves and taking care of the problem properly. Terrible service. I would switch to something else if I could.

I've used Quicken software since 1998. Never a problem. As of April 2016, I was REQUIRED to update to Quicken 2016. I wasn't able to access the file without updating. What a disaster. The update process DELETED MY DATA FILE... Gone. Thanks Intuit! I'll never buy an Intuit product again and recommend no one buy this product.

I am experiencing the same problem as everyone else! I was forced to upgrade to 2016. I can't get past the get Intuit ID page to even use my software now! When you click on help, it takes you to an Intuit page and Quicken support is nowhere to be found. It's like it doesn't even exist. I had to use Google to find the Quicken support page, and it's no help. I am writing this while on hold with Intuit for the last 20 minutes. You know it has to be bad since it took almost 10 minutes to sign up to this website to just register my complaint!

I upgraded to home and business 2016 in November 2015 and not once have I been able to access my financial information without problems. For the first 5 months it caused my bank account password to freeze. I changed the settings to stop the mobile usage (only reason I wanted it) and then it started locking me out of my online backup account that I had paid for. Tonight I was trying to access my Quicken account to finish my taxes with TurboTax and Intuit Quicken backup/Intuit Quicken/Intuit Turbo tax would not let me access any of my accounts... EVEN AFTER RESETS.

I am a Quicken user from the beginning of the software. Now I am using Quicken Home & Business 2014. Since 2 weeks ago Quicken is urging me to update or to upgrade to 2016. I didn't want to upgrade since I found no reason within the 2016 features to do so but the upgrade was something different, just to be updated.

Without warning Quicken 2014 with direct connect to your bank is no longer usable if you are running Windows XP operating system. Intuit is blaming the banks and the banks are blaming Quicken and meanwhile the customer has no access to pay bills or make transfers. This is a total cluster for Quicken. Seems to have occurred on April 3rd without warning.

I've been using Quicken Home & Business since 1993 but Quicken 2016 is so buggy and really frustrating. In addition to the complaints of other people, Quicken 2016 will do a one step update or any account update once per opening. If you want to do an update few hours later you have to close Quicken 2016 and then re-open in order to do the update. Also, after the update, and after reconciling the account with the new download, the red alert flag to the left of the account remains on. Release 6 might have corrected some things but caused the flaws mentioned above.

I bought and installed Quicken 2016 and it really messed up all my data that should have been transferred into it from 2005. I have been using Quicken products for at least 15 years and lost all the data I had. In the end I uninstalled 2016 and reinstalled 2005. I do have the old data on a separate hard drive but just went back with 3 months of statements that I manually recorded to 2005. 2016 is like a first attempt to create a beta version and has many, many glitches including showing me with over $1,000,000.00 extra dollars in my accounts when I transferred the data. This software is not at all intuitive and Intuit should be ashamed for selling it. $$ down the drain. Do not buy it and just be warned before you try to install it. BTW there are free downloads of 2005 on the internet and if you are just using it for record keeping, as I was, it works great.

I have been using Quicken for over 10 years. The worst decision I made was to upgrade to 2016. Over the last 3 months I have had nothing but issues and honestly getting ready to find another product. Once you upgrade to 2016, it make you associate your account to an Intuit ID. It did not let me use my new email address to create a new ID (with my current information) because it said I already had an account on file. So I am forced to find my old user ID (that I created 10 years ago) and sign on, and it completes the upgrade to 2016. Then the genius developers at Intuit do not allow me to update my profile because I have to verify my identity and it wants to send an email to an address that no longer exists. So I was able to initially use quicken without having to use the Intuit ID.

Wish I could give it a zero because that's the number of benefits you get when you upgrade to version 2016. If it wasn't for the updates for my mutual funds--I'd be perfectly satisfied with version 2013. I'm glad I never used the bank account downloads--especially now with all the problems people are reporting. The program installed without any problems but the problems started after that. Manual transactions (keyboard entries) were very slow to take effect. Even slower when you try to manually reconcile accounts. Regular crashes too. No attachment previews for transactions you entered. Just shows a pdf icon. Thank goodness I backed up all my data before trying this version.

Having just installed Quicken 2015 (I didn't want the 2016 version based on all the bad reviews I read), I wound up losing all my backup data. I called tech support (855-676-2448) and the fellow linked onto my computer, telling me I needed to upgrade to the 2016 version which would cost me $99. I needed a password to access the Quicken 2015 program, something I never needed with the 2010 program. What it comes down to is I can't even access my backup Quicken file, losing years past of financial materials. The fellow I spoke with blew me off quite "Quickenly" when I told him I didn't want to purchase the 2016 version. I won't ever use this program again, in the market now for something else. Quicken has deteriorated to a really bad program, at least for me.

Purchased at Staples in Feb 2016. One would think in this electronic age a program would be able to successfully login and download transactions from financial websites accurately with a username and password. This software is terrible! All balances are wrong, many of the transactions are duplicates. What a piece of **.

I recently spoke with a quicken rep on my lunch hour two days ago to help restore my old data of quicken to 2016 version. It took my whole lunch hour and the lady could not help me. I was told I would be emailed a tool to help restore my back up within 24-48 hours and still have not received support. I am very disappointed with Quicken. Your support used to be extremely helpful.

I have been a Quicken user since the 1980's. It has been a good product in the past, but the 2016 version is terrible and they are forcing users to upgrade to it! Downloads also don't work well and they all need to be checked as they are often inaccurate. This was not the case in the past as it had memorized the payees and categories. But I now have to change it each time and it does NOT memorize my changes. Also, some banks now won't download into Quicken 2016. When adding or changing the categories, the top of the category popup window appears off the top of the screen. According to the Quicken user Group, this has been a known problem since Beta, yet as of Revision 3, there is still no fix. If you want to contact customer support, Quicken makes it very difficult to find customer support information. I am telling everyone to not buy or upgrade to Quicken 2016.

I have been using Quicken forever. This version is sticky. I choose a category and it puts in the one above it. It navigates terribly. Downloads also don't work as well as they did. I have no problems with any other programs and have Windows 10. Really disappointed. When it is time for another update, I will look elsewhere.

I have been using Quicken for many years. As result, I have a very nice trove of data to mine from for comparative reporting. And, after all, isn't that one of the benefits to managing your data with a computer? In the fall of 2015, I was having issues with my Quicken Essentials and contacted customer support. I don't even remember the issue; but, they informed me that they no longer support this product; and, to get support at all I would need to upgrade - so I did, now to Quicken for Mac 2015.

This software forces me to enter an identity validation code every single time I use it. It has to send it via e-mail or text to my phone. I don't mind an occasional validation - that makes good sense, but every single time? I already have to use a password to initiate the process within Quicken, plus enter a password to even use Quicken. So I have to do that twice. How can this be a level of security? Wouldn't the person who is stealing my identity from my PC also have my email account on the same machine? If this is such an issue, don't store your bank online password within Quicken. If Quicken is that unsecure, perhaps it's time to change to another company.

As a quicken user since 1988, on windows, and Quicken Mac 2015 for 4 years I'm just giving up totally on this piece of **. The program just doesnt work anymore. Downloading your transaction for your bank is a totally waste of time because 80% of the downloaded transactions need to be check by hand - they are so inaccurate. The names of your payees are never right, Capital one comes down as "CA" and I have to edit and manually add the transfer to the credit card account. This is just one of the many problems. It's just no worth it anymore.

Some banks will not download to Quicken 2016. The bank tells you it is a Quicken problem and Quicken doesn't say otherwise. Quicken makes it difficult to find customer support. You can get to a chat session with the least inconvenience but you will still be chatting with someone offshore who writes the same way they speak. If you search you will find support groups that write about a CC-5?? (I have forgotten the other numbers) that Intuit continually has issues with. From what I gather there may be another solution but Intuit doesn’t make it available.

Quicken / Intuit is terrible. They force you into upgrading their product and then it does not work. Eventually they'll fix it but there is tremendous pain until it's done and not much benefit at all in terms of upgrade to the new product other than giving them additional fees. My Quicken 2013 worked fine after a year or so of 'bugs' but they said it wouldn't work after April '16 so I upgraded. Now I am in their upgrade hell until they can fix their system. NEVER EVER UPGRADE THEIR SYSTEM UNLESS FORCED TO and even then consider your other options (changing providers, moving to a new system, etc). Intuit has done this crap to me too many times.

Calling Quicken Help Line... My wait time is between 5 and 10 mins -- there are 41 calls ahead of you! Wow. They must talk fast. Quicken 2016 a complete waste of time and can't get through to Support at all. Only have had it 3 months and want my money back. Used it forever as didn't like... Can't even remember what the other software was as it's been so long ago. What has Quicken became?

I upgraded from 2015 due to upload issues. Things are getting worse. I called support 2 times already. 1st time on hold for 40 minutes and I was told that they have to escalate. 2nd time call, on hold for 40 minutes again, they ask me to repeat the same problem even after I told them the case number! The connection sounds like they are from a far away la la land!

Simply terrible. I have tried for over a year to get the "quirks" worked out. I have spend over 30 hours on phone and in chat with quicken. Their solutions don't last and the same issues repeatedly happen - downloaded transactions in duplicate or none at all! I paid my CPA to sit with me, as I was certain it was me. He thought the program was dysfunctional. After a year of solid efforts I asked for a refund. I was denied. I should bill THEM for my time. Ridiculous. This is what I get for trying to be financially responsible. Terrible, terrible, terrible. A hand calculator is more accurate.

Forced to upgrade product, does not work. Customer service sucks!! PIECE OF **. Throw it away and use your old version, you will not be able to download, but at least it will work. Then you can buy another better product somewhere. I have had it with Quicken BS!!!

Have been using Quicken for years, purchased upgrade and it doesn't work. 3 hours on Saturday on tech support - no answers. 3.5 hours today - no answers. They shouldn't sell discs and uploads that don't work. Sad.

I originally purchased Quicken when MS Money became too out of date and was no longer available. Aside from learning a new program, the software itself has not been too bad. However, the tech service is atrocious. In the fall of 2015, I was getting an error when opening the program. I called tech support and they had me reinstall the software but didn't tell me when I did it, I would lose all my data. Unfortunately, I had been saving backups to the same folder as the original Quicken data was located so when the tech told me to remove the old program, it removed my data as well.

I have been a Quicken user for many, many years. I am terribly frustrated with the Q16 update. NOTHING works! I cannot balance my accounts. My account balances from the list on the left do not agree with my register accounts when the individual accounts are opened. I can't close it without hitting exit at least twice. When attempting to use the "fixes" from Intuit's website, it nearly crashed my entire computer - I caught it just in time, and I could go on and on and on and on!!! DON'T BUY OR UPGRADE TO QUICKEN 2016 if you want to keep your sanity. Currently requesting a complete refund. I will look for something else!

I just got off the phone with Quicken - I purchased a CD from them and it would not install... they wanted to sell me a package for $599. I didn't want it... they then wanted a 149. I told them I had purchased the disc... they would refund my purchase price but wanted 149.000... told them I didn't pay 149.00. I asked for a supervisor. They told me I corrupted the disc and that I wasn't a technical person, etc. I disconnected our lines. I am going to send the disc back and ask for a refund. Anyone know of a similar program. This is the first year I have encountered problems with them.

I'm very disappointed with Intuit and their continued hobbling of earlier versions of Quicken, specifically the disabling of downloading transactions from my financial institutions. This doesn't fall into the category of discontinued support because to leave the download functionality enabled means leaving the software alone. However disabling the functionality represents a deliberate effort to force customers to pay Intuit a ransom to upgrade. This is just plain disgusting. Last year Intuit degraded Turbo Tax and deleted forms that were available in past years, with the option to pay more to upgrade and get the forms back. Goodbye Intuit, It's time to move on.

Quicken update fails on Chase via "Direct Connect", Chase says all is good on their end but they have had many calls about error OL-301-A error. They want $599.99 for 5 years "free" service or down to $200 for 1 year "free" service to fix the "driver" error but won't supply the driver. The technician says he needs to use "special tools" to fix the driver problem and won't do so without my paying the ransom. If I flew on Delta and was told the plane was broken while I was sitting in my seat ready to go and Delta told every passenger they had to pay $599.99 to get the problem fixed, there would be a RIOT. This is analogous to what Intuit is doing. I asked "If I buy a NEW COPY of Quicken would it run?" to which he replied "No you would still have to have it fixed for the same prices." This is crazy. I have already paid my ransom to upgrade to Quicken 2016 Premier, why this???

I purchased the Intuit Home and Business software to track my spending. I have been a Mint user (free service) for many years but felt it was time for a better experience. The software experience has been very poor. Difficult to connect to my bank, difficult to set up accounts, old user interface. Compared to Mint, it is an inferior product. Why pay?

This product is worthless. I can't enter or edit a single transaction after downloading from the financial institution... HELLO knuckleheads! This is very basic stuff. Every tax year it's like this... Unable to get Quicken to either download or properly categorize or in the latest ** up, to even edit a transaction. What a RIPOFF.

I have been using Intuit Quicken Deluxe for more than a dozen years. When I upgraded mid January 2016 to the new edition I could no longer print out my "Online Transmission Summary" - the option on the One Step Update just no longer existed. I called the company and was on hold for 51 min and then disconnected. When I called back - 10 days later - I was on hold for 30 min then "Marcus" answered - I asked my question was put on hold... 10-15 min later he returned with another question. This pattern continued for another hour and half - finally I was told Intuit no longer allows one to print this critical information. Seriously? I requested a supervisor and have been hold for 40 min. Tried to go online to communicate but no success either. Now looking for a new software.

After at least 6 different support chats, I tried calling to find I was 35 person holding. Intuit has the small business market cornered and they don't give a damn about their clients. I wish another company could make a user friendly service to compete with this people. Problem with transaction downloads over and over again. I fix it and two weeks later it happens over and over again... IF YOU CAN AVOID USING THIS COMPANY DO SO.

Like many other Quicken users, I ran into problems with Q2016 (the mandatory upgrade). Quicken has the worst customer service of any major company with which I have had to deal. Their representatives are uninformed and untrained in the most simple issues. If you can't spend 5-6 hours with their unqualified tech people look for alternatives. Besides not being able to perform my checkbook functions, the level of frustration in dealing with their people is simply not worth it. I would not use their product if were offered at no charge. Stay away from Quicken and from Intuit. It is no wonder that Quicken is being sold. I do not know who might be dumb enough to buy this company but they better be prepared for the onslaught.

Terrible product. One problem after another, particularly downloading transactions which is the backbone of the product. Numerous hours working on problems. Support over the telephone is horrible, several hours plus some of the support people are very difficult to understand compounding the problem. I'm done with Intuit. Don't buy their product. Mint is no better unless you want to spend hours each week fixing stuff.

Consumer Assistance? Or should I say lack of assistance??? I wish I had checked this site before calling Quicken. "Quicken could not help me but they would provide the name of a certified Microsoft consultant who would fix my problem. The fee would be $499.00." When I declined this "service???" they indicated I could have a lesser "service???" for $299.00. I am concerned about STUPIDITY!!! STAY AWAY FROM THE QUICKEN ASSIST PHONE NUMBER. I have no idea who answers. At best you'll save $499.00.

Brand new product which would not install on my Windows 8 system. I tried every conceivable thing and it refused to recognize me and also locked up my pc. I called for help, the rep was on the line, couldn't get it to work and said it would be done in 6 to 8 hours. "By the way, there will be a fee." I said something I shouldn't have and hung up. What! A fee to get a program working as it should. It is going back. Thank heavens for Amazon. Stay away from Intuit's new Quicken. It had worked well in the past but this new addition stinks. Also, it won't work for more than 3 years forcing you to buy a newer edition.

I PAID for the their so-called "Protection Plan" and when I called they said I would have to pay to get their help to get MY information off the cloud! I feel as though they are EXTORTING their customers. Once a service is paid for, they should AT LEAST support what they sell! This is unfathomable in my opinion. I will look elsewhere for a BETTER program that will allow me to keep my books. It's very frustrating to have some kid who thinks they are speaking ENGLISH to an American, and attempt to suck money for what you have already PAID FOR!

Quicken has the nasty habit of forcing users to upgrade to a new release by removing feature/functionality in existing programs rendering the original program essentially useless for the intended purchase. This is different than announcing end-of-life support or support of an older release. Who cares if you don't support an older release when your support is the worst ever anyway.

Terrible product. After Microsoft disbanded their Money product went to Quicken. Each year for the past 4 years the login capabilities have become more cumbersome and difficult to just sync transactions with my bank. I spend hours each week trying to resolve.

Terrible product. Downloaded and worked less than 1 week and then would not import data. When called support all they wanted to do was sell a protection plan. When I stated I wasn't interested I was hung up on. I called back and as told there was nothing that could be done. My computer was corrupted. Even though it was 1 new computer that I had just had checked for bugs. Terrible program on Mac possibly better in PC but that doesn't help Mac users with the product.

I have used Quicken for about two decades. I began using Quicken for the company that I worked for to easily track our income and expenses, and also used it for our own home/personal income and expenses. I upgraded Quicken, both at work and at home, about every two to three years. My employer passed away, but I continued using Quicken for our personal accounting. I had been running Quicken 2012 with great success, was able to download from our bank accounts, credit card account etc and have everything load into the correct categories that I had set up. Near the end of 2014, my bank notified me that I could no longer download into Q12 but just upgrade to Q15. I did. Since that date, not one downloaded transaction from my bank or credit card is logged into the correct categories that I have had set up for years.

Forced to upgrade to 2015 and it's plagued with errors and never works correctly. Support is a joke, same old BS, uninstall, reinstall, validate data, still plagued with problems. Save your money, buy something else.

Like many other reviews, I was unable to download any current transactions from my banks. So I called customer support, he asked to remotely log into my computer, then said that I didn't have the latest version and also on top of it that in order for data protection he'd enable that with his remote access. All this and only 200.00 dollar price tag. He said that would also include the newest version and also the next version next year, 2017. I asked for any discounts. So he says well he could do 150 and this would not have any additional support and no updated version the next year.

I will NEVER buy another Quicken product again. To be fair I didn't upgrade Quicken from 2008 until October 2015. In my mind if a product is serviceable, why trade it in? At first I was frustrated because Quicken 2015 Starter Edition required a patch called the Mondo patch that needed to be installed in order to download. (Wouldn't it have been better for Intuit to have applied the patch before continuing to sell the product?) Subsequently, I have been chatted with tech support twice.

Quicken requires you to purchase new software every two years. I purchased Quicken 2016. It would not install properly. Called their "Guaranteed" support dept. After being on hold for almost 3 hours I finally got a tech. Two hours later, problem still not resolved. Then, we were cut off. Though the tech had verified my phone number at the beginning of the call, he did not call back, nor is there anyway to reach him from my end. The only options to call back and wait on hold for another several hours. Avoid Quicken!

Writing here to say I'm DONE with Quicken. I was forced to upgrade to Quicken 2015 and nothing has worked as it should since day one. Tasks that used to be automated in Quicken 2012 now require the customer to do it themselves (names of payees for cleared checks). Downloading data from bank accounts was seamless in Quicken 2012, in fact so seamless I took it for granted, never even thought about it because Q12 got the job done. Q15 does not and now all I do is think about it because I am CONSTANTLY resetting, deactivating and reactivating my five bank accounts.

EVERY year since 2011 I and many others (check the web) have complained the year end copy does not work. I thought (dumb of me) that here it is 2016 so they will have fixed it. Wrong again. The year end copy that is supposed to create a 2015 file and a 2016 file (only Jan 1, 2016 and anything not cleared) BUT alas it does not and you cannot get any help. After being a member since it took over check free - many years - I am dumping it.

Great with helping my workload. It helps with payroll and my accounts and all paperwork keeping track and organized. Great for work and home, life too. It helps out with all my needs. Could not keep everything together at work without it. Love their payroll too.

I used MS Money for over 20 years until Microsoft no longer supported the program. I switched to Quicken and I really don't like it. It's sad when a program is so complicated that there are pages and pages of support from the company and from users to answer simple questions about how to use the software. Money was very user-friendly, but I cannot say the same for Quicken.

I've used Quicken/Quickbooks for years on Mac. The software has never been perfect but as many people have stated here, there are just not a lot of alternatives. I bought the latest Quicken Essentials for my personal home use and it worked for most of this year (2015). All of a sudden the software would not download any transactions. I called Intuit customer support and they told me I am FORCED to upgrade my software to Quicken 2016. At this point, I felt like they had me in a corner. I asked "What happens if I don't want to upgrade?" and they told me my software would just never work, sorry. They said "just pay the upgrade and everything will once again work fine and you will be able to download your transactions".

Although the problem still exists, I have had good conversations with all of the agents I have spoken with over the past 7 months. I have been told to save, back-up and even save a copy on my computer and in Dropbox. The data is uploaded into Dropbox and I go retrieve the data to work on that should save to my computer and out in Dropbox automatically. They really tried to help me with the issue that I have but to no avail.

I am the owner of a law firm. Clients pay me on a monthly basis. As a law firm, our bills tend to exceed $10,000 per month per client. Intuit Merchant Center has refused to release funds to our business, even though our clients have paid on a timely basis. Right now, Intuit has held over $30,000 in client invoicing because there is some internal (non-legal) basis for withholding funds. The company asked to contact my clients, even though providing them with the information would be running afoul of every single attorney-client privilege ethical obligation that attorneys have. I've been on the phone for about 15 hours, without being able to talk to a single "live" person.

I have been a Quicken user for over 15 years. My working career has been in the IT arena so I feel that I am not totally ignorant regarding software. I have been reasonably pleased with the product until now. I was using Quicken Home and Business 2013 with only minor issues. I was updating my Quicken accounts on a weekly basis. When Intuit discontinued the ability to download transactions from financial institutions, I bought Quicken Home and Business 2014. I have never been able to download transactions to update my accounts ever since. Support is non-existent except for the user community. I have had to resort to manually entering all transactions. Quicken 2014 was a complete waste of money. However, the biggest waste has been the untold countless hours attempting to either make the software do what it was advertised to do and to attempt to circumvent the issues and make this sorry software work as advertised.

I paid for & downloaded the new Quicken because they said I would have no support. I had to call their help line and spoke with someone that had such a heavy accent I could barely understand him. Next he remotes into my computer, after 70 minutes on the phone he said I was going to need to spend another $180.00 so that all my information would show up. This is a scam. Spent the money for the download then try to charge you another fee? I tried to explain my frustration & he got mad at me. So now I can only get to part of my information. Good luck with that at tax time. I will never, never, never deal with them again.

It was alright but it was confusing to use. Overall it did work very well and got the job done which is what I wanted. The service and the customer service was great and very helpful. I contacted them so I could figure out how to use the software.

It was very easy to use when doing my personal taxes. The cost of the program was much less than going into an office in person and doing my taxes with someone. It was a quick and easy process.

After 3 days trying to get tech support, they crashed my computer. Wanted $200 to fix everything and I spent 90 minutes on the phone that time. NO they didn't get my money but a lot of people have paid for this **. We are forming a class action against you sons of ** and the new owner will also be liable.

I have been a longstanding Quicken user. I upgraded to version 2016 last week. My 2015 was apparently corrupted in the conversion to 2016. When I went to update my accounts, old accounts and loans appeared, shares were wiped out and the whole thing was a mess. I worked with tech support for over an hour, reloaded the file, and got the same mishmash result. I eventually uninstalled 2016 and reinstated 2015. I have asked from a call from a manager at Quicken stateside and for a refund.

I purchased Quicken 2016 on 11/28/2015 and downloaded the new software to update my Quicken 2015. I only wished that I had read all the problems people were experiencing with the new 2016 Quicken. Like everyone else it immediately corrupted all my data files and than kept asking for my member id and password. When that was entered my computer locked up and I had to use task manager to get out of the program. I called Quicken Technical Support, after waiting 45 minutes to get through. I spent over 3 hours with the support person and she was unable to resolve the issues with Quicken 2016.

I have been using Quicken since inception. I have bought each upgrade through the years. I then bought 2016. I could not log into my Suntrust bank application as I got in the eternal loop of having to change the password through the Quicken Software (Software would not let me use the existing password and a Suntrust password cannot be changed through the software). After approximately 8 hours of customer service not being able to help (3 Representatives) I gave up. I uninstalled 2016 and re-installed 2015. No need to enter another password and all is well. I want my money back and compensation for my time. Also when I asked to be escalated to an expert the request was ignored. 11/22/2016 - All Day with Customer Service and I paid $70.00 to boot for this. Wth.

I have used Quicken for over 20 years and have come to depend on it for both my personal and small business use. As a Mac user, I was forced to upgrade to Quicken 15 as my Mac O/S would no longer work with the 2007 version. I had no problems paying for an upgrade as being able to manage my finances is very important to me.

I've used Quicken of more than 30 years. This PC version is unusable. I'm knowledgeable and technical. The product is unreliable, and the service is very poor. They've obviously outsourced the development and service to low quality suppliers, and it's no wonder Intuit is spinning it out. I've carefully detailed failures of their PC software to connect to the same banks and accounts when trying to update data to push to the mobile devices as that same PC software successfully links to update its own account information. This means there are two different bits of code to do the same thing, and the latter has failed for months in various ways.

Upgraded to Quicken Deluxe 2015 earlier this year and have had nothing but problems. When credit card accounts are updated, they miss transactions. When I try to reconcile my credit card accounts, I can never get to zero reconciliation. I am done with this product. It is a real shame because there is nothing else on the market. Mint.com only shows balances - you cannot budget or produce budget reports.

I have always appreciated Quicken's ease of use and LOVED the download aspect. Once Windows 10 hit, nothing. I have solved my own issue with the download by myself once, and when the issue reoccurred, I attempted to solve with the same steps. Error continues. Contacted live chat and there were minutes between each response. We spent 15 minutes in a chat and had only gotten to the "what version are you using?" question and I was told it will be another hour to get it solved. Wow. Done with it.

I have been using Quicken for over 20 years, and up to 2015. Loved it, advocated others to use it, used it everyday to monitor finances, credit card purchases, etc. But 2015 is the worst ever. I have been so disappointed in this product. The account updates are never accurate. I have to go confirm all my accounts online every time, and find our Quicken is not downloading the transactions. I have to constantly reset accounts with Quicken, most of the time, deactivating and reactivating the accounts. Almost every time, Quicken just locks up and churns with no progress, so I have to kill the process and restart the program EVERY TIME!!

I've been using Quicken since they acquired its predecessor, CheckFree, which I began using back in the 90's. It was always simple, functional, and quality software for paying bills, tracking finances, and keeping budget and tax information organized. That was until they began "improving" it. I find it objectionable to buy financial software, get myself all set up and dependent upon it, and then being forced to purchase an upgraded version lest I be shut out from the functionality of the originally purchased version. I could accept that if the improvements were actually existent. The latest version Quicken 2015 is so ridden with bugs and malfunctions that every customer should be given a refund. I would love to return to when the product actually worked. Excruciatingly slow loading, screen freezes, crashes, failure to retrieve data properly as it once did, lack of interface with financial institutions that once existed but no longer does... the list is endless.

I have used this product since early 2014 and up until recently it filled my needs satisfactorily. It was easy to learn for a non-accountant person like me. I have used it for my business and currently have 4 accounts, all at the same bank. In the past 2 or 3 months the program arbitrarily changes data, removing payee name, category and memo information and sometimes removing a transaction completely. It creates temporary accounts. Over Labor Day weekend I spent approximately 20 hours reconciling the data back to Jan. 1, 2015 including an hour and a half with Customer Support who was in the Philippines and not proficient in English.

I have been using Quicken since the mid-1990's and never had a real lot of problems out of it. Do not download transactions however so I may be unawares of something. Only thing I download is the online update on stock quotes for my portfolio. It has not always worked right, truncated some stock values, glitches apparently in that format. Recently, with the latest version of Quicken 2015 Home and Business, I find I have a lousy and dysfunctional software. Calling and communicating with their tech support rendered the program and data totally useless.

My Quicken Deluxe 15 keeps 'trying' to open Outlook when I try to Update my accounts. It's annoying and I like for things to work the way they are expected to work. I spent almost an hour yesterday during a chat session with someone who at the beginning of the chat provided me the script "I will make sure all your issues are resolved." My dog would have been more knowledgeable! Waste of time! I am sure that if I look online, I will find a fix. The fact that it took the tech almost an hour to do NOTHING is a bad joke.

I have had previous versions of Quicken over the years, but somehow, Quicken 2013 is giving me a problem with trying to get in Income Report. It keeps want to include expenses and I don't want that included. All of the reports that it is offering to accumulate are Income/Expenses. They should have offered more flexibility this product. I am frankly disappointed since I have spent well over an hour trying to get the report that I want, and it keeps failing on me. I see there are lots of negative reports about Quicken 2015, so not likely going there. I don't have to have a free program, just one that works like I want it to. I guess Quicken can't understand that some people want their hash-browns without catsup, but they have created a lot of unhappy customers with their lack of understanding what people really want.

I used Quicken a few years ago and really liked it. I decided to use it again and purchased Quicken for Windows 2015. Not what I wanted, took forever to get setup and to connect to all my accounts. It was a waste of money, I rarely use it anymore. Today I decided to take a look at it again, said there was an update. I allowed it to install. Guess what, everything is gone. It setup like a first install. All my account information gone. And so am I. Never will spend a penny on a Quicken product again. Terrible product and no respect for the user.

Used Quicken for years - upgraded on a regular basis - no problems. Quicken Deluxe 2015 is a piece of garbage. Did anyone actually test the code changes before selling it to the public? Most of my auto updates no longer work. I have to sign into most of my accounts and download the transactions myself. Transactions are moved from one account to another, no rhyme or reason, just suddenly somewhere else - even days after being downloaded. Transactions are suddenly removed from the account, just gone. Using this product is more work and less reliable than the old fashioned check register. Horrible product - you will be better off using pen and paper to track your banking/investments.

I used Quicken Deluxe since 2011, I really liked the product. The upgrade to 2013 was without any major problems. When 2013 was not downloading some of my bank and credit card accounts, I was forced to upgrade to Deluxe 2015. The SW quality is way worse than its predecessors. It's very slow, it has frequent password problems, never got the credit score to work, the mobile App has to be reset once in a while, and lately some transactions are lost. This is the last straw. I just reached the point where it's not worth the time I spend on it to keep track of my accounts. Let alone the money I spent on it. Sad to see a good software suddenly go unusable. I'm looking eagerly for alternatives. Bye Intuit, you screwed up badly.

Been using Quicken 2001 H&B. Was forced to also use Quicken 2011. Cannot get help with a problem restoring file from 2011 to another computer with 2001.

Promised by Intuit staff that Mac 2015 would correct the deficiencies of Essentials for Mac. Did not happen. Then conversion from Mac 2015 to Windows 2015 did not work as promised. Asked for USA Tech Support and Intuit only allows you to speak with Indian or Philippines Tech Support individuals.

I have been a user of Quicken since the pre-Windows days. I have upgraded to the current most of those years. I upgraded to the 2015 version almost a year ago. This version is the worst I've ever used. A couple examples include: Quicken 2015 crashes almost 100% of the time when using the split transaction window. Quicken 2015 hangs regularly when doing an online update of all accounts. These errors are extremely annoying. I have done countless re-entry of split transactions. Since the errors are so consistent I presumed they would be well known and immediately fixed. No such luck. I think it's time to retire the product and try one of the competitors.

Used Quicken way back when - have upgraded reluctantly along the way. Recently bought H&B and now I'm really sorry. The product used to be intuitive or at least the instructions were clear. Now when I try and work with the program, seems like I lose hours just resetting the passwords, and trying to do the most basic (downloading trx). Forget anything useful, just capturing data is a time suck. Tonight all the trx wanted to be reconciled back to the beginning of the year. Only 8 months. Tried to get a current credit score - it is showing January only. Hello, this is August. I will NOT be purchasing any more Quicken products. Downloading and transferring to Excel will be a time SAVER at this point. Thanks Quicken, good luck as a 'going concern' where can I get my time back.

I have been using Quicken since it first came out and over the past few years (since 2003) it just keeps getting worse and worse about crashing. After it's usable date for updating bank accounts etc. it crashes and restarts.

Technical support team 800 655 5733 rude and I did not receive any help on a very simple question.

Every time I try to upgrade Quicken, there is some kind of new problem introduced by the new version. The latest debacle was in upgrading from the 2013 to the 2015 edition. In the 2013 edition I was able to import QIF files without any difficulty. In the 2015 edition that did not work. The software support people at Quicken kept sending me information that I had previously consulted but that had no relevance to the problem. So now I'm back to the 2013 version.

Originally purchased a Quicken Home & Business Invoice program that ran successfully on Windows systems from 95 to XP. Very satisfied until I upgraded to windows Vista where the program no longer worked. In communication with Quicken technical support I was advised to download the 2004 program that would work on Vista. I subsequently discovered that the 2004 program would not produce invoices. In further discussions with Quicken tech support I'm now told that in order to continue using their invoice program I have to purchase a new $130 program. I have 15 years of invoice history on the original program that I now cannot access any longer and now have to buy their upgrade. I find this to be unreasonable.

Hi. I used Quicken from the beginning and follow the path of versions - French version in Quebec. It was fine. In 2011, Intuit stop producing the French version - sad but that was ok with me. I even upgrade to Quicken 2013. Found some bug report them... I was talking to people that was just trying to get rid of me. Support at the time was bad. Yesterday, I decide to upgrade to Quicken 2015, download the installer after my credit card was billed 57$.

I hate this program. I've been using Quicken for many years, and it just get worse and worse with each update. It is less and less user friendly. I feel like I am in a foreign land with Q2015.

Quicken V8. This program is the pits. I want my money back. I cannot update my accounts and support doesn't know how to fix it.

I have never seen a major software company so technically inept and getting worse. Every month there seems to be some new major issue with this software. They cannot seem to find/pay for good software or quality engineers. I'm currently using Q2015R8, but many of these issues go back to at least 2013. Each new release introduces new errors, does not fix all the old issues. I am looking for any alternative product, but no good competitors since Microsoft exited their money product. Looking into GNUCash which is free.

I purchased 2015 Starter and began using it 6 month ago. I was very happy with it or the first three months. It was easy to use and met all my needs. Then in May I began having problems with connectivity. Quicken kept telling me my password was wrong and then it finally locked up on a help page and I couldn't shake it loose. I spent hours and hours on chat and the phone with Quicken and they were unable to resolve the issues, even after installing the patch. About two weeks ago I opened it just to see if it would and was surprised when I was able to access it and even download all the missed info from the previous two months, although the balances did not match my bank's.

I was required to upgrade to Quicken 2015 for Mac because of an upgrade of my system. I had been using Quicken 2005 for my simple requirements very happily, thank you. I really didn't want to spend the money to upgrade but I thought I'd better get with the modern world. A BAD decision. My simple use is/was as a checkbook database for several different organizations and for myself. Previously, I was able to keep them separate. Now they all show up and are totaled together. Useless information and not wanted nor desired.

I acquired Quicken 2015 after using the 2006 version and other versions before that and never had any problems. With this one I couldn't even get past the registration process. There was no one to help me. No support of any kind. All phone numbers were a dead end. One that did work offered to fix my problem for $100! No one to talk to, no one to email, nothing except a forum full of other frustrated customers. Why is Intuit so successful? It's time to bail out everybody!

Quicken constantly has some sort of problem. Now every time I log in there is a new problem. It creates what it calls temp account which are duplicates of my accounts and now has me having 24 accounts instead of the actual 4 that I have. Now it won't accept the bank password no matter what I do. I even changed the bank password to something simpler that is could understand and still can't get it. Arrrrrg!!! I am over this! Looking for a new product that will work properly and has someone to consult with. This is ridiculous and unprofessional software.

Quicken 2015 now forces login in to Intuit account to download/synchronize data with your financial institutions. Unbelievable!! I do not want my financial data in Intuit data files. They need to remove the login requirement.

I'm an Intuit employee - speaking only for myself - and have used Quicken for over twenty years. I have a rental and a consulting business and recently installed H & B. The first thing I noticed was that business tags didn't work properly. In particular, I wanted my most long-term business to be the default business without putting a tag into each transaction. Didn't work and it took me many hours to type the tags in. Now the business reports still don't find most of the transactions for any of my businesses.

I have been using Quicken since their beginning. This is their worst product update ever. Not even their own technical support people can the problems figured out. This product has changed how Intuit interacts with your Quicken. I can only get it to run in Administrative role because Inuit has done something to Roaming files. They have created a SNAFU with many laptop users because those, Quicken, files required greater security in the past. Now peoples systems will not grant them access to these files and Quicken/Intuit wants access to the files it should not require.

I am very upset with the new Quicken 2015. I have been using the older versions and never had the problems I have had since updating to this new version. I tried bringing over my 2012 Quicken files over to the updated version and it wouldn't allow me to download from my bank. I spent hours on the phone trying to rectify it with Intuit and we got nowhere. I had to cut my losses and manually install all my entries from Jan to April which took me hours and got the program up and running. Since the initial set up in May, all had been working ok until Intuit sent thru a software update. I did the update only to find I couldn't even open up the Quicken program. I had to do a Windows 7 restore point before the update to get the program to open.

I have been using Quicken since 1/1/1991. The switching costs (legacy data and learning curve) are too high to switch to anything else. I hate having to upgrade every few years to the latest version or risk losing my ability to directly download my transactions (one of the raisons d'être for using Quicken). It's blackmail, and I hope someday there will be a consumer fraud class action brought. Worse, over the years, I have seen Intuit actually remove existing functionality in the newer version, only to bring it back with fanfare a few years later. Example: I used to be able to attach my trade confirmations to the stock transactions to which they pertained, but not anymore.

I have used this software for 3 months and continually spend days each week cleaning up errors downloaded from bank accounts and brokerage firms. It is ridiculous the amount of time it took to clean up all the data that was originally downloaded. I thought the issues were over but this seems to be ongoing. The brokerage firm data downloads incorrectly where number of shares and cost basis is incorrect. This software needs a major overhaul.

I have used Quicken for many years and was disappointed every time I was forced to upgrade in order to be able to download balances from the banks. I did it and it worked for the next couple of years. Then came 2015. I have used it for 5 months and have had to reset the banks accounts 4 times already. Here's what happens -- accounts work for a few weeks. Then one, two accounts do not get updated. Eventually to get them working I have to DISABLE the existing accounts and ENABLE all of them again.

Quicken 2015 Home and Office crashes all the time and takes hours to try to fix the problem with the support chat who are very kind people. The process of "fixing the problem" duplicates transactions or delete categories that you already registered and splitted previously. It is very frustrating when the end of the month arrives and you have to have your monthly report ready for accounting purposes, and this software crash and stops uploading transactions. I hate it, I hate it and I feel very frustrated.

We've used the Quicken software since 2003 and were generally pleased with what it offered as a budgeting and tracking software for our modest family. We upgraded the program whenever banks would no longer support the older versions. Our latest was 2012 and when the bank required 2013 or more recent, we upgraded to 2015 version of Quicken. WHAT A HUGE MISTAKE THIS WAS... this so-called Quicken is a disaster... many of the so used to Windows functions don't work within the program; downloads from smaller financial organizations that do not support web-transfers but do OFX or CSV will not work with Quicken 2015.

Quicken Home and Business 2015 is a very buggy software release. The hours I have spent trying to resolve duplicate entries is unacceptable by any standard.

I have had a series of failures downloading transactions since upgrading to Quicken 2015. I have installed each patch as issued but each patch creates another download problem. I've had similar problems with all previous upgrades for Quicken. Support does not fix problems; they are willing to keep you on the phone for hours attempting "fixes" already tried and the techs do not even seem to know what Quicken has already released about some failures. They default to "cancel and reestablish the download setup".

It started back in April 2015 - apparently Quicken decided to quit supporting older versions of their software. They never notified me of what was happening. Up to that point all was working well. I have used Quicken for 15 years with few incidents. I have about 8 accounts including 3 business accounts that i download transactions and categorize expenses. Aprox. 150 transactions per month. I update about every two days. When I ran a manual update one day.. All of a sudden every one of my transactions that had been auto downloaded and categorized disappeared since Jan 2015. All that remained were transactions that I had manually entered.

Every month since I was forced to upgrade "if I wanted to continue to download transactions", I have had to do a "MONDO" update to the software. That was because I called for support after I had let my computer sit for 8 hours trying to download updates from my financial institutions. What gives? Quicken 2012 worked fine. Quicken 2009 worked fine. Quicken 5.... (you get the idea). I have been an Intuit fan for 20+ years. They have finally broken their product and if this continues I am going to have to find another product that can download transactions.

On hold for 14 minutes after being told wait was 4 minutes. Could not sign into my account, said it did not exist, even though information was correct. Tried online chat. It was obvious that the CS person (CSP) was handling multiple chats at the same time. Kept asking for information already given, buried from multiple & delayed responses of "I am sorry for that", "I can help you with that". After a lengthy discourse, I was given a link and told to sign in to my account. When I clicked on that link, it was the same sign in page that I couldn't and still could not get to work. When I went back to chat, the chat was no longer connected. Now I cannot printout the chat and I will have to start all over.

I have been using Quicken for over 20 years and have generally been satisfied. When I switched to using a Mac 5 years ago, I began using Quicken Essentials, that was not nearly as good as the versions I had used with Windows. This year, I began having trouble downloading my transactions. I kept getting a message that they could not connect with my bank. After spending several hours on the phone with service representatives from Intuit, and following their instruction to delete all of my current accounts and then set up new accounts, I was able to connect with my bank and update the accounts on line.

As a software engineer, I struggle to understand how a company like Intuit ever allowed a product so widely used to ever make it out the door. Did they completely bypass every form of quality assurance? I sure hope somebody loses a job over this screw up. Poor software quality.

I have used Quicken for at least 15 years. Mac Essentials wasn't great, but it was functional. Recently, I switched back to a PC and was looking forward to using Quicken 2015. HUGE MISTAKE! This is a horrible product. I have spent countless hours on chat-support and phone support over the last two weeks because the software locks me out of my own data. Support teams assured me that if we just upgraded to R8, the problems would be gone. Indeed, Quicken worked perfectly (and I spend lots more time updating all my financial information) until I closed the app... I tried to open Quicken this morning, and was locked out AGAIN. I cannot and will not spend another 10 hours on the phone with Intuit. I give up. A product I once loved is completely defunct. Don't buy it.

Great experience for 4 years, now I have tremendous difficulty to download info from my bank. I have been locked out for weeks at a time. I am now 1 hour 23 minutes into online chat with customer support. ** has me repeating the exact same not working steps over and over again to no avail.

I upgraded to Quicken 2015 - and was dismayed with how unreliable the software is. I've had files corrupted twice and had to recover from backups. One time I lost a weeks of work, another time just a day. I'm a certified system administrator and this is not a disk or virus - it's buggy software. The software will crash - a report error to Quicken dialog comes up, then the file is corrupted. This problem is not limited to me based on internet research. I have used Quicken almost 15 years and I'm now looking to change to a more reliable company that tests its software. I have used Quicken since the early 2000's - but am now looking for alternatives.

I have been a user for over 25 years of Quicken and this is the worst upgrade ever. Any updates to my system take FOREVER. A simple transaction takes up to 30 seconds. I keep finding more errors or functions that do not work. I have called the help desk at least (3) three times. Usually very difficult to understand. My Quicken currently states I have NOT updated for 16 days when I just updated my balances. I have accomplished all task they requested and still have issues. HORRIBLE. Enough to make me change to another application. Now having issues with VALIDATING my file and backing up. FRUSTRATING!!

Have used Quicken for a decade or more. Quicken 2012 was not going to be serviced anymore and required to buy the 2015 version. I now have no access to my files or accounts. Hours with their tech people, uploading and downloading and still unable to get access to my files. Support not helpful.

I have been using Quicken since the its inception in the early 90s. This version has more bugs than I have ever encountered in its history. A major one that caused me a great deal of time and work was the program demanding a password for a data file in which one was never set up. After trying many approaches and exchanging with your group, it was never solved for weeks and I had to keep validating and using previous backup files to access my info. You finally acknowledged the problem and created a V8 which was supposed to solve it. It sorta does; but if you update from outside the program, it then asks for a data password where there was none.

I purchased Quicken 2015 five months ago and had been using it successfully. I was sent an update and then everything went haywire. It lost 3 months of my financial data. It responds as if I have not installed Quicken 2015. It keeps asking to install and then for the data from past Quicken software -- which no longer exists as it had been converted to the 2015 version. Trying to work with customer support was useless -- 1.5 hours and she just kept saying "I see, I see" when the data could not be located then she hung up on me. Now I can't use it at all because it can't find any of my financial data.