Intuit - Quicken

I’ve been a Quicken user since the 90’s. When it was a locally installed application it worked reasonably well. I had my gripes but it served its purpose. Since they’ve gone to a subscription Cloud product it has been horrific. Painful to use. Slow, constant spinning circles with every download and accepted transaction. In addition, they’ve now lost the ability to initiate a payment from Quicken. You have to do an EFT initiated from your bank and then Quicken will downloaded. This has made an already slow and clunky process excruciating.

I have been a Quicken user for well over 20 years now. Over the past several years they have begun to ratchet up their fees. What was once simply based upon the price you paid at the retailer has now become a yearly cost. All fine and good, but the product has gotten progressively worse. Recently, they decided to change the way they interacted with my financial institutions. With over 20 years of transactions stored, they have managed to destroy ALL of my data within a single update. What a joke. I will definitely need to consider the alternatives at this point. I am to say the least extremely upset with their now useless product!!!

I have been a Quicken user since 1998. I have used Quicken, QuickBooks, all versions over the years. I stopped using it when I no longer had my own business and didn't need to track my finances as intensely. This year I decided to try it again. I cannot get the desktop version to work on my computer at all. I keep getting error messages telling me I have my data stored on the cloud (I also use the web version) and to download this data to my hard drive. STUPIDITY ALERT: Quicken on the web does not allow you to download your data. I do not have my data stored anywhere else, as I was never able to get desktop to work properly. I uninstalled and reinstalled it, no luck.

Been using Quicken for 30 years with very few issues. For the past two weeks I have not been able to connect to a single financial institution within the product. Had been on the phone multiple times for hours with tech support. They "escalated" it to the highest level but still no luck. In the meantime I had told them repeatedly that it was on their end - something with the connection to my account. Each time they said that's not the issue. Finally last night I got on the phone with a great rep named Adeline who listened to me. She wasn't even the highest level of support. As I requested all along, she helped me set up another account. Once I logged out of the old account and logged into the new one, lo and behold, everything worked. So basically I did a better job than Quicken's own tech support team - even their top tier support. Because of this, I may end up moving to another product. I hope the people at Quicken see this. This is unacceptable.

I have been using Quicken for 20 years. In the last 5 years they started to charge subscription every year and the Quicken software got worst not better. Multiple errors while downloading and Duplicate transactions. Customer services are overwhelmed and every time they fixed anything the problem happen again in a month or 2. To the Quicken and Intuit company I have one ratings. YOU ARE CROOKS.

I have had Quicken for some time now, and since December 2020 the online update will not work. I have had many calls to support and they fix it for one day and then it will not update. I have to deactivate online services and reactivate every time to get it to update. This is time consuming and frustrating. I asked for a refund of my remaining subscription and was denied by a guy in Mexico that barely spoke English. This product does not function as advertised and they could care less after they have your money. Stay away from this product.

I have used Quicken for Windows for over 25 years and have used Bill Pay for at least 15 years and the overall the experience has been very good, and Bill Pay was very reliable. Contrast this with my experience with Quick Pay and Check Pay, which has been horrible, starting with the confusing changes that use the same terms but don't do the same things, such as Enter. Enter no longer means enter my scheduled transaction for payment, but simply enter the transaction in the register. This resulted in two payments in my register which were not sent to the financial institutions. Needless to say, both payments resulted in me making late payments, with late fees and interest charges.

I have been frustrated with Quicken with the OL-297-A error message that prevents downloading of transactions to one or all of my Quicken accounts. I was frustrated enough to send a web inquiry to the Office of the President on the Quicken website. I received a response within a day and had scheduled a call to discuss my complaint and to resolve this issue. Today I had the call which took over an hour but the Quicken support person, Daniel V. with whom I spoke was wonderful and together we resolved the issue. The problem in downloading transactions from my bank and investment firm ended up to be caused by my Norton Firewall. After I disabled the Firewall for 15 minutes, I was able to download transactions. I believe this is the answer for me. To troubleshoot on your own, find any firewall software you may have and disable it temporarily while doing your update. I can't say enough about the help Daniel gave me.

Quicken Refi Loan Summary

Congratulations to Quicken for coming up with an online bill paying system that will make one see how much easier mailing out bills the old fashioned way can be. I have used Quicken Billpay for 20 years and it was a wonderfully simple and easy system. It is hard to understand how a program designer could botch the new Bill Manager so badly. In the old system you could write in all your checks in one spot and then hit send, done. The new system for manual bills take about 8 steps and each check must be done individually, so 8 steps per payment. Who thought this was a good idea?