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I have been using Quicken since 1993, and Quicken Bill Pay for more than 20 years. My bank account was recently hacked, and for the last 2 months, I have been trying to get the new account, opened immediately after the hack, confirmed as the funding account so I can continue to use the otherwise convenient Bill Pay service directly through Quicken. I have spent at least 8 hours on hold during this time, spoken with at least 3 supervisors, got a message from the escalation team, had my case escalated 3 times (or more), spoke with at least 15 different representatives, and despite my complaints, had at least 10 'tickets' opened that would insure that action would be taken.
If I could give 0 stars I would. I am done with QBP, and very possibly with Quicken. If I find another program that I can seamlessly transfer my info to, I would do it in a heartbeat. Stay away, they don't care, they are horrible. I wish I could figure out how to put this on Yelp (can't find the category) and Google (can't find the link when I search them).
In recent years Quicken has taken a nose dive, for the worst. Just a few weeks after purchasing a 2 year subscription, I now find it necessary to pay bills by writing my own checks as Quicken is not reliable. All of my problems center around Quicken Bill Reminder, which no longer works. Have called Support at least 5 times and found they are of little or no help. I would never buy Quicken again!
I have been using Quicken products for 25 years and have never had the problems. I am having now, not just the software, but even finding/getting support. I go to the site and initiate a chat and after the agent comes he then drops the contact without responding to my queries or comments. I try again and the same thing happens. I try to go to the community and the question I'm asking has never been asked before. I have to log in to post a question, and it won't let me log in! Either says there is no account with that address or, when I try to create a new account, that the address is already in use!!
15 minutes ago I called Support and lit up the poor support person. After the phone call I googled Quicken BillPay reviews. This came up. I pretty much said what was you read in previous reviews. Customer since 1998. All I have to say is unacceptable and I'm a software engineer so understand all too well what is acceptable and what is not. I am not kidding when I say I have been telling everyone not to buy this product. So disgusted - and I have a lot of patience when it comes to software given I'm in the industry. In all sincerity I have nothing good to say about this company. The list of complaints is too long to list here. Literally every interaction with this product since new company took over has been painful...
I have used Quicken for more than 10 years, and over the past two years the experience has just gotten worse and worse. I have so much data in it, that I really want it to work, but unless things change and soon, I am done. Accounts that I have deactivated are now reactivating themselves and messing up all of the balances. Nothing downloads directly into it any more, making every account that I have to download from a series of steps rather than seamless. There seems to be no one in the company who is listening to the customer experience. Do not waste your money!
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I got a message saying I should update for new security stuff blah blah blah. So I did, wrong! The new update has a wrong balance and will not sync properly with my bank. I do an update, and do it again, the bank balance is not carried over to Quicken. Now I can't trust anything it says. I will be buying a new program very soon!
I have used Quicken since 1998 without problems. Subscribed to 2019 and worked OK after formatting for my 4K monitor. In JUNE 2019 they have updated the software twice (I have no idea why). Since then font size varies with every window opened up. Either too large or too small. When using their LARGE font app to correct for small font size windows and returning to regular use all columns need to be reformatted again. What use to be an intuitive easy to use program is now a nightmare. I can't recommend at all until they fix this problem. Customer service is NON-EXISTENT!!
I have read through two years of Quicken reviews on this website. Mostly one or two stars. I would give zero stars if I could. Quicken has gone way downhill since being sold by Intuit to a private equity firm. I know how this works. Cut costs to the bone to improve profitability at the expense of users so they can put lipstick on this pig and sell it to someone else or do a stock IPO.
Quicken probably tries to do too much. The result is a convoluted menu system that is difficult to navigate as it is not intuitive. It can be difficult to figure out how to do some things and generate certain reports as the process can be rather circuitous. I have used many sophisticated software packages over a long career in finance. I consider myself to be a very competent and experienced user of financial software and online services. This is not about me being a technology neophyte.
I have been getting error messages when trying to download my Fidelity account. I called the Quicken help desk and the tech rep had no clue. I spent more than 40 minutes, mostly on hold, and then the call just dropped. Quicken made no effort to follow up with me to address the problem and there was no notification on the website that there is a problem with Fidelity. When I called Fidelity help I was immediately told that there is a problem with Quicken and given a target date for when they hope to have it resolved. If they are depending upon help from Quicken, I doubt that they will be able to hit that target as I have already been trying to address this problem for over a week.
Several accounts are not downloading correct balances and are missing transactions. Quicken shows the correct online balance but that information is not being reflected in account registers. I do not even want to attempt to troubleshoot this problem with Quicken help as I have neither the time nor the patience to deal with incompetence. I am looking for a replacement for Quicken. I have seen recommendations for other services, some of which are free. My son told me that his bank, one of the major US players, has a very good suite of personal finance software. I will check it out next week.
Quicken has a nagging error where you are asked to change to a new release. When you check the box to show it no more, it continues to do it again. If you take your computer offline, and back up the data files to your local disk, Quicken asks you to log on to their data center. That is none of their business. When you run their program as System Administrator, Quicken asks permission to modify your computer. Bad idea!! I have used Quicken since it was first available. Many of us are actively looking for an alternative. Quicken, you are not doing well with customer satisfaction.
I recently was told my subscription need to be renewed with online Quicken to keep my software updated. Since I do not buy the software each year I want to not renew. And now I have to login online account instead of using my quicken that is on my computer. It is such a pain so much wasted time. I have been a quicken customer for over 15 years and loved it but now with the new company ownership they have destroyed my trust in Quicken. I just want to do my own budgeting with the current version I get but they keep asking me to renew to keep it upgraded. Not what I do. I look at upgrading every 2 to 3 years. I hate getting new software that fails and causing me headaches until they fix the issue. Sad days will need to look at another finance budget software.
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