Consumer Complaints and Reviews
Quicken Customer Support Scams. For some odd reason Quicken does not post their Customer Support Phone Numbers. If you Google Search Quicken Customer Support Phone Number or Quicken Customer Service Phone Number you get several erroneous links. DO NOT FALL FOR THESE! Although I'm frustrated with not being able to easily find the right phone number, I'm very pleased with Quicken Customer Service when I need to contact them. The correct phone numbers are: 888-311-7276 and 650-250-1900. These lines are ONLY answered Monday-Friday, 5 AM-5 PM Pacific Time.
I have been a user of Quicken for almost 20 years. Each year the usability of Quicken has significantly deteriorated making the product more difficult and time-consuming to use. After loading the 2017 version I am now 100% feed up with Quicken and looking for a replacement software so, I can immediately unload Quicken. If you never used Quicken, my recommendation to avoid a great deal of frustration, is to avoid Quicken at all cost. I have spent hours with Quicken Level 1 and Level 2 support teams and their knowledge of the banking and investment industry is at a 7th Grade level. Their knowledge of QUICKEN is even less. I cannot even imagine what quicken will be like in 2018.
I upgraded to Quicken 2016 late last year to my everlasting regret. To summarize my situation as of today: 1. I can no longer open the program on my desktop computer running Windows 7. 2. I had already lost 90% of my transactions going back at least to 2013. 3. #1 above occurred after I "upgraded" the program with the latest software revisions, hoping to recover my missing data.
I am looking for an alternative program with 2 major requirements, as I am an independent contractor and need to be able to split my monthly credit card statement into different categories, separating tax related from personal expenses. My other major requirement is to have the ability to print a tax report after each year end.
QuickenBillPay.com has become an annoyance. My password is reset and I'm locked out almost weekly as I get errors when using Quicken software after doing updates. I called Annie today in customer service; I've done this 4 times this month to reset my password. I confirmed the security questions, as it's under my husband's name. I've reset this myself many times, Annie refused to without my husband. After asking for a supervisor and threatening to cancel and getting very angry with her, she hung up and magically my password reset and I could login. It's unbelievable that I have to yell to get customer service to do what is asked. If I answer all security questions, as I have many times in the past, they should reset it immediately. Horrible customer service.
Quicken Deluxe continues to fail regularly when trying to download banking information (whether One Step Update, or individual update per account). I used the popular option to get bank info downloaded to Quicken, via Quicken configs, called Express Web Connect. Up to Quicken 2015 at some point, it worked fine 85% of the time.
Quicken 2016 was purchased last year, to try and fix the issue when it wouldn't go away at some point (had tried every workaround - including dropping accounts out of Express Web/One Step Update & putting back in, and changing bank passwords and changing Quicken account passwords, and changing Vault password, etc...all the typical Customer Support efforts). At one point I was told the database group would have to look at my uploaded configs/file so they could figure it out. Nice eh? Send strangers who sell software everything about you without already feeling to good about them! The software worked for months, then again it began the hours of failure and trying to download successfully bank information/transactions. Cannot tell you the number of endless hours over the past 8 months we've spent just trying to get simple transaction downloads to happen when requested from Quicken.
We went to Quicken 2017 recently, to see if it would fix the problem (after hours and hours of trying to fix it, two weeks in a row), and it still happens. I find myself trying workarounds (like downloading the transactions from the bank's manual download section, one at a time, or trying Once Step Update 4 or 5 times and crossing my fingers, etc.), but Quicken has exhausted me. Very tired of this, I cannot recommend this product to anybody. I use one of the largest banks around, readily recognized by Quicken, but Quicken fails waaay TOO MANY times. We've come to hate doing our billing/budgeting because of Quicken. Anybody have a better known product for a home user?
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I recently purchased Quicken 2017. After installation, I was asked to sign in which I did. However, each time I opened a new account I was asked to sign in again and again. I don't want to sign in. I don't want Quicken to monitor me or to have access to my information. I certainly don't want Quicken snooping around or monitoring my activity. If I can find another program that is not so invasive, I will purchase it at any price.
I've been with Quicken since 1985 that's 32 years. As they have added more features, they have made their product more complex with features that are forced upon the user even if you buy the simplest version. I'm not saying that some people can't use these new features but many people don't need Quicken's extra features. Add to that fact that Quicken makes you sign in all the time and the annoyance factor is no longer bearable. But maybe things will change now that H.I.G. Capital purchased Quicken. We all know how important the UX (User Experience) is to capital investors!
I have been using Quicken for Windows since about 1989 and have upgraded regularly as new versions became available. Quicken 2017 upgrade has been a frustrating experience. I have 5 different Quicken files as I manage multiple investing accounts for family members. The GUI and display has changed to a poor quality pixelated image (see attached image) that is uncomfortable to use and it is not my monitor. Fonts are NOT clear...expect a headache and eye strain. The necessity to sign in to the Quicken online portal is absurd. Another password and sign in for WHAT! I got locked out twice and had to reset passwords. That is ridiculous.
Accepting downloaded transactions from my brokerage firm takes 5-10 seconds for each transaction and response to keyboard and mouse input seems to hang at times. The software code is obviously bloated and poorly constructed. I am no computer novice...I always stay updated as I buy new high end hardware every 2 years. I am actively looking for alternative software and intend to scrap Quicken...after more than 20 years of being a satisfied customer. I would scrap Windows too if a decent Apple financial management application became available. I have recommended Quicken in the past but now only can advise people to AVOID buying it. The frustration is not worth the hassle.
I purchased Quicken (2017) for the first time this year when I was looking for quality budgeting software. The program responds slowly and booted me out multiple times just during the initial setup of my budget. I called customer service in India with a basic question about the budgeting function, waited on hold for 24 minutes and then was asked repeatedly for my personal information in order to answer a simple software question. The rep. I spoke with did not know the answer and only insisted on having my personal info so she could connect to my computer, which I refused to do. I was on hold for another 20+ minutes and I never got an answer. I finally hung up while on hold. I am returning this program for a full refund. I wish they could refund the hours I lost on it!
I have been a user of Quicken since 2003 and have overall been extremely satisfied with how well it works to keep my business expenses clear and to be able to download and categorize transactions. I am now using Quicken 2016 and discovered a couple days ago that I was unable to do an online backup of my Quicken files. I called the Quicken support number and they looked at my computer using remote access and told me there were numerous errors in my file and that I could entirely lose all my information unless I had it fixed. This was in spite of the fact that I regularly have been doing online backups to their cloud and paying for the service.
They offered me three different tech support options, a three-year option for $400 and two other longer options. The three-year option included getting an updated version of Quicken each year for the next three years plus TurboTax. Because I am so dependent on Quicken for keeping track of business expenses, I reluctantly paid $400 for the three-year service agreement.
The service that followed to try to fix my problem has been horrible. On Friday from around 12 noon till around 7 PM they had remote access to my computer. Whenever I checked with them to find out what's going on I was usually glibly told "Everything is fine sir. We should be done in another hour." Often when I checked the computer, it seem to be locked into some scenario that wasn't moving or going anywhere such as saying that it was checking for updates and it was still doing the same checking hours later.
Finally they told me to call back on Saturday and they would fix the problem. I was working 24 hours Saturday but I left the computer on and they told me that everything was good to go all I had to do was log into my account and then I would be able to back up my information and everything was done. They told me they could not do this for me because they are not allowed to handle my username or password. They told me to call them Sunday when they are also open and I could complete the process with them then and it would not take more than 45 minutes.
Today is Sunday, and when I called them I spoke to a service technician who told me that they were updating Windows and to call back on Monday. I told them that that was not the case and my computer was not updating Windows. I could tell from looking at the screen. I told him that I was told something different the day before. He was not helpful and spoke very poor English and acted like what I was saying was wrong and I was misinformed.
I then asked to speak to a supervisor. The supervisor then told me something entirely different. He told me I had to call back Monday because the database team would work on my problem. None of the people there seem sympathetic to the fact that I was told a lot of contradictory information and that I haven't been able to use my computer for the last approximately 48 hours or so. Some of the people that you interact with there speak an almost unintelligible form of English. They do not seem to be on top of my problem and seem to just give me scripted speech here and there to just put me off and maybe push the problem off to somebody else. Very disappointing. Maybe I need to start looking at an alternative software program.
Been a Quicken user since Microsoft discontinued Money. Also used Quicken Bill Pay. The 2017 update was a complete disaster for me. First, the GUI is crap. Fonts look like something from a cartoon and columns that were fine in the previous version are badly mis-sized. Worse, it corrupted all my Quicken bill-pay records. Finally, it showed huge negative balances in many of my accounts. After reviewing other users' experiences with this update, I did not bother to contact Quicken support. I gave up on Quicken, cancelled Quicken Bill Pay, and switched to a free web-based bill pay provider from another financial institution. If you have never used Quicken, DON'T START. If your'e already a Quicken user, DON'T UPGRADE to 2017 and find other financial support software as soon as possible.
As an user of Quicken for over 20 years and using various updated versions I was thoroughly disappointed in the updating process from 2014 to 2017. The experience revealed that this new private company does not have best practices in development and integration of this new release. After numerous phone to resolve the over 1000 records lost when updating to the new version and the responses I received from support staff I returned the product. Here in summary are the errors:
Asked why records with category of "transfer" were discarded from processing to new version. I was told that this category could not be used for PC-based only in the Cloud. Why? Then why not tell buyer some of these changes and have a means to address? I sensed I was an end user helping them develop the product. Then called another day to find if there was a way to get those transactions into 2017 without erroring and was told reenter them into the new version. What? Over a 1000 transactions to work back into the product. What kind of support and development talent does this company have? Requested them to see if a different file format could be use that would bypass the system and was told a file format that was unusable.
Comment: Anyone upgrading to new version do a backup of old version before entering the twilight zone of Quicken support. A company with great product and now in the hands of a grossly negligent development process to a new version is beyond my comprehension. As one who worked in this industry for 33+ years and educator in information system development this is a great example of poorly developed, testing, and integration of software, and the worst is training of support personnel to resolve technical problems of clients. The nice courteous chat crap does nothing but further irritate one when sitting at a screen with a list of larger than one wants to consider with a response go change them as a solution. Why buy the software? Alternatives are available. They need more than a new CTO.
1/17/2017. This morning when I opened Quicken, it automatically upgraded the software. I went to one of my bank accounts to download transactions. A pop-up came up from Intuit requesting a login. I have no idea what password is so requested new password. Went through the process and Intuit will not accept anything. I am locked out and cannot use any downloading transactions. I have been a Quicken user for many years even in our business using Quicken Pro. I have researched and researched and no suggestions work. Highly frustrated and wouldn't recommend this product to anyone. It is really messed up.
I have used Quicken since 1990. It used to be terrific software from a great company. In recent years it has become nothing but a problem. It corrupts saved passwords; it fails to download transactions with mysterious messages; customer support is terrible. I wish I could find a desktop replacement. I don't want to put all this information online.
I have been a Quicken user for many many years and have loved the program. I upgraded to the 2017 version and it has been a total nightmare. When I merged the two programs, I got accounts that don't exist, lost information, and lost accounts. I live chatted with a person whose English was so bad I was totally confused. After some time of not being able to make sense what he was trying to tell me due to his English and grammar being so terrible, I apologized and asked if I could please speak to a person whose English was better than his. Eventually I got a supervisor (supposedly) and the same thing happened. He couldn't put a proper sentence together. After hours, he told me it was my bank's fault and I needed to call them.
In the time I was with him, I followed his directions, which in turn made me lose a lot of my backed up data. A few days later I called and this time I got someone who could speak my language, but due to the damage done by the previous chatter, he was unable to bring all of the data back. I was on the phone with him for well over 2 hours. I'm furious and now it's time to do my taxes and I can't find all of my data. Plus I've lost my years' past data. Who's going to get this fixed. They take no responsibility and I'm fed up. What is it going to take to get this fixed?
GIVE IT A WIDE BERTH! I have been a Quicken user for many years, and many might be wondering why, since I'm posting this. Many of my earlier versions, while lacking all the present day features, worked flawlessly. Now it seems with all the added whistles & bells the beta testers have taken far too many lunch breaks! I made what I consider to be the last mistake with Quicken in 2015 to upgrade to the 2016 version after having been told that their banking connectivity issues had been resolved. Not so! For the last year I've struggled through every banking download session and web connect. The software constantly gives me error messages and I find the only way to download banking transactions is to edit & delete the individual accounts one at a time. Re-initialize each one & hope for the best. This is a royal pain when you have many accounts at one institution.
Now for the support side. Where is it? While the folks on the other end can certainly read a word track well, the sincerity just isn't there when you have to repeatedly call in to get a problem resolved. Frustrating to say the least when you're told your issue will be escalated only to find out they are just playing a big shell game in hopes of wearing you down. And you'll simply go away. I'll struggle on with this version until it's no longer supported. But in the meantime will keep an eye out for something more user-friendly & reliable!
Quicken 2017 software is confused. It did not let me start off where I left off. It showed all my transactions that had already cleared going back to 2015 or whenever I started. I had to fake it out by marking all past cleared items as cleared and then accept adjustment of over $2,000 to my account. I don't get it. Why didn't it start with my last reconciliation that was done on January 6, 2017? What is going on? I should have kept my old version and not paid for this 2017 junk. Surely, you have software engineers that can figure this nonsense out. And, you can't post complaints directly to Quicken. What a joke. They get your money and you can't get help or complain. Total Joke.
Been using the stand alone version of Quicken (2003) on multiple computers for 13 years and always worked great. Try to finally upgrade to 2017 has been a nightmare. Customer support, out of India I suppose is nothing more than a scam to get money. They want $999.99 to recover my data, and now I can't even use my old version any more. Beware.
I purchased 2015 and was happy with the product until Key Bank bought out my old bank. Was unable to access my account for many months and so opened an account with Mint which is the same company. Finally I had to open up a new bank account to have internet access and now Quicken tells me that bank is not able to have internet access but Mint has no problem with internet access!!! Sounds like a big SNAFU to me!
I have records in Quicken dating back to 1989. Windows version up until 2007 when I switched to Mac. When using Windows I could not wait to give them the money when a new version came out... that changed dramatically when I switched to the Mac version. In a word... just an awful representation of what used to be a terrific software. Uninformed technical support, program has limited functionality, bank downloads an absolute nightmare. I have logged countless hours on the phone with technical support trying to discover why my downloaded material never matches the bank website. Quicken points the finger at the bank and the bank points the finger at Quicken.
Level one technical support at Quicken is a complete conspiracy to take away time from your life you will never get back. Reports... entries do not show up in reports for without reason (and I am a weathered Quicken user with 27 years of experience). Once again Quicken blames it on the bank and the bank on Quicken. I agree with the reviewer that says Quicken is holding me hostage to the program. I have had it! Anyone with a suggestion on a reliable, user friendly program that would allow me to export my 27 years of material form Quicken and provide accurate downloads from my bank (Wells Fargo... which also leaves something to be desired)... and has tested it over time... please let me know.
Quicken customer for 15+ years. Used Quicken 2105 Premier this morning and backed up to my Quicken Online Backup account. Upgraded to Quicken Premier 2017. Now backup fails. Error message suggests problem with backup account access. Tried to login to my Quicken Online Backup account using a web browser. It denies access and says password is invalid. BUT password has not changed. Spent 40 minutes with Quicken chat "support" interfacing with a very poorly designed bot which finally reset the password to Quicken Online Backup. The new password does not work. After 45 minutes in queue to speak to customer support live agent I got someone who took the information then put me back into another queue to speak to an actual tech support agent. Quoted wait time is 25 minutes. This is not an acceptable customer experience.
I was having problems with my 2017 Quicken software. I attempted several fixes suggested on their support website to no avail. I called Quicken support. The tech tried several things with no solution. The last thing he did was disable everything in the Windows msconfig file and restarted the computer. Now my computer is nothing but a black box. They dug a hole and were unwilling or unable to get me out of it. Now I have to hire someone to see if they can get my files off the hard drive, then reinstall Windows. I've been using Quicken since the days of DOS, and have been pleased with the software. I trusted that they would hire technicians that knew what they were doing, but as I research the issue, I find that what he did was a very stupid thing to do. The worst thing is that they would not stick with it and solve the problem they created.
I tried to update my bank accounts. I was asked for an Intuit password, I gave the password for my Quicken account but it was not accepted. I have Quicken 2016 and I don't want to update to 2017 now. It is very important for me to do my 2016 taxes, I have read reviews of the 2017 Quicken update and felt it was better to work with my current accounting. I need to get my updates in order to do my 2016 taxes. I cannot find any help from Intuit. My order date was 4/7/2016. My acct **. I paid 48.25 for my 2016 Deluxe Win. download my online backup #**. I have this number also **.
When Apple offered free upgrade to new operating system, not in the start of it but at the end Quicken wouldn't work anymore and all my financial info was locked up until I paid 75 bucks for Quicken upgrade. I was high jacked. Now I have the new Quicken and it sucks. It's not user friendly, very difficult to figure out. I wouldn't recommend this product to anyone. They know they have you in a bind and they jacked their price up knowing you have no choice.
I have used Quicken since the 90's and ran an emulator on a Mac for several years just to keep running the Windows version, then finally switched the Mac version of Quicken, and is it ever the forgotten red-headed stepchild. Nowhere near the functionality, but I finally got used to it and accepted the shortcomings so I wouldn't have to keep running Parallels. Every time I start up the program, there is either an update or I have to pay for a new version. I cringe every time I try to upgrade as like others have said, Intuit is very deceitful!
They hit you with changes that you are forced to accept as you step through the upgrade process. Now for 2017 they force you to login to Intuit just to use the software, since I already don't trust Intuit with my data or info, I found this to be downright wrong. I paid for the software and should not have to log in to Intuit for any reason if I want to run it as a standalone program. Let this be a warning to anyone looking to upgrade to 2017 and are not using Quicken online.
I upgraded to the latest version of Quicken from Quicken 2016. This was a very bad choice. The program is full of bugs, very slow and adds literally nothing worth of upgrading. My issue with this new version is: 1. It takes a long time to open so one can login into the accounts using a password; 2. When you finally get to the registry window, the date column shows mixed dates rather than an orderly showing of transactions by dates. I tried to get these problems corrected by contacting support. Totally worthless. They could not fix it and would not acknowledge that there was something wrong with the program. If this is read by a lawyer, we should generate a legal action against this company for shady and misleading actions. Please help!!!
Trying to install the CD purchased in store. You are now required to login into an online account. Apparently their servers are down a lot. So I cannot get to MY local data on my PC. I cannot create an account through the install screen - due to server error. I created an account directly on their website - and that will not work either. What the hell good is a financial tracking software if I cannot even get to my financial data. I swore after the headaches using 2012 that I would never upgrade this increasingly crappy program. After 20+ years of relying on it, I cannot even get to my data on my own PC. Time to switch to something else. DO NOT USE Quicken - it is just not worth it. Why would they hold your own data hostage? If Intuit was a hacker - Quicken would be poster child for RANSOMWARE.
I just spent 2 hours chatting with customer service and trying to install a downloaded version of Quicken 2017. I kept getting a 1603 error. Nothing they told me to do worked. I finally asked for a refund and they wouldn't issue it until we tried everything one more time. The worst of it is that they uninstalled my old version, and so even though I backed up my data, I can't open the proprietary backup file! So I have the data but I can't get to it.
It appears that this time for the past three or four years Quicken just before the new year tries to make their current customers switch to the newer version by taking down the older version. This time I am unable to bring my Quicken up to make entries into the database. I even went to the help desk and no email address is available to send an inquiry except a phone number to call. I have used Quicken for 15 years and prepare my taxes based upon reports generated from Quicken. This time I did what the help desk stated to do and that was to download a patch which I did. I was able to get my account up and running for 10 seconds before it crashed again. This is extremely poor service and Quicken should be sued for this type of customer service.
I have used Quicken since the very early 1990s. In the past few years, it has begun to update itself and to demand an Intuit password to access online data. It will not let you use a password you have used before. As a result, I have created dozens of passwords. Yesterday, this happened again. I now appear to be locked out for some undefined period, despite having created yet another password. I called tech support, which told me I had to buy Quicken 2017 to fix it. When I demurred, they told me I had to subscribe to their service to use it. This is classic monopoly behavior. I have had it with Quicken and plan to switch to different software. If you are not stuck with it for some reason, don't buy Quicken.
WOW, what a nightmare of experience with them. They continually ask for document that have been told multiple time do not exist and after screaming at them and going above their head to be told they don't need it anyway. They don't take time to properly review a document until after they make you pay 500 for an appraisal (and then try to bill you more for the appraisal). They never even mentioned I would need a reserve and close to. When I was to close they brought it up and just told me basically to find another 15K. I'm a professional Registered Nurse and deal honestly and upfront, Quicken is deceitful and non-forthcoming. My bank was so much easier. My advice is to STEER CLEAR.
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