Intuit - QuickenConsumerAffairs Unaccredited Brand
After my install on a Windows 10 laptop it's failed to open. After repeated tries it opens. Now I'm getting check with or call support messages as it will not open at all. I wasn't really wanting to update but I thought it can't be any worse than previous versions. I was wrong.
As I've done in the past, I've always upgraded to the lasted Quicken version. If I had know what I found out over the past days, I would have never upgraded to Quicken 2018. First, discovered 2018 was a subscription service. Second, had to create a new user id/password for BillPay. Third, new BillPay account would take 10 days to be activated. Fourth and the final straw resulting cancelling 2018 reverting back to 2017 was, Quicken required a copy of my SSN card to be sent via fax or mail as part of the 4 items they wanted to validate my identity to set-up my new BillPay account. Cannot believe in these days and times, Quicken is requiring SSN information send via an unsecured method.
I've been an avid Quicken user since 1991. The latest iteration is highly disappointing. It is buggy. Presents random errors. Locks up unexpectedly. Randomly delivers faulty calculations for the simplest algorithms (share price x share quantity = total value). One major frustration: Manually entering security quotes seems to randomly corrupt price history. The user is left with a blank field that cannot be populated. The error requires one to completely delete all transaction info about the stock, nix the security entirely, and manually re-enter the data. Operations that were once automated and transparent now require hours of repair work. Quicken is at the heart of my complex financial life, but I've given up hope. Please... This is an opportunity for an entrepreneur to quickly inherit a frustrated customer base by knocking Quicken off its tarnished pedestal with a superior product.
There are some things that I cannot seem to understand how they are still in business, and Quicken Intuit software most definitely falls in this bracket. I purchased it to assess my finances and come up with a detailed spending and budgeting plan. Well, their budget app is no longer working; has been down for over 3 months pending repair.
The finances side of things is SUCH a headache. It is nearly impossible to sync credit cards and bank accounts to the app on my PC... and on the phone, impossible! I called their 1800 # and someone tried selling me a $600+ package so I could sync my 401K investments, which was included in package I bought. Overall, complete disaster. Can say by far the least user-friendly app I have in my phone, and it struggles doing what it is supposed to do, finances and budgeting.
I have used Quicken for 2 decades but I am about ready to stop. I have Quicken 2017 for Windows (7). Recently 2 of my banks won't update, I contact banks. They said KNOWN QUICKEN issues ERROR OL-221 - I call Quicken - no 800 number anymore? New owners are cheapskates screwing customers?? Same PC, accounts, software... SO I have been on hold an hour listening to crap music, I tried the 20 minute chat, an hour later zilch. TRAVESTY.
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I have been using Quicken since the 90's and usually just go and buy the upgrade at Best Buy since a few times I upgraded with Quicken without the physical disk. I now have been using Q 2015 and much of my data was missing and I had to reboot the system to see it appear elsewhere. In 2018 just a few days into March a notice appeared on Quicken saying I will be disconnected from them unless I upgrade by the end of April, 2018. I like Quicken, use to it but will print out my Jan 1 to now data, and check for another program.
I have been using Quicken 2013 for 5 years now and had very much success. However, in the past two months it seems to be falling apart. I have found entire stock accounts completely disappearing in some files and transactions that I deleted not going away.
I have been using Quicken since the 80's. I have bought new versions as they came out. I used QuickBooks for years for my business. This year, I am doing my taxes, and, as usual, I tried to download my banking transactions from Citi, and I find it is all but impossible. The only option I have is to upgrade from 2016 to the latest... usually they gave us a few years on each version; from what I am reading, this time , not even that will help. I would have to buy the new version and start from scratch. My entire financial history is in Quicken, and I don't want to just lose it.
I spent 2 hours trying to make the simple act of downloading transactions happen, which used to take 30 seconds. I finally made the decision to go through my banking transactions manually, and use Excel to get info for my taxes. Clearly, there is no sense in buying software that slows you down. There are over 80 reviews on a popular website about how unresponsive the company has become. I am now going through the list of competitors. I also hate the way they now want to sell you time limited licenses. Wow. They have forgotten who their base is. I will clearly never use the software again, and will start searching the web for alternatives. The funny thing is, I have no problem buying useful products, but I am nobody's fool and don't like being mistreated and taken advantage of.
I am a long time Quicken software user, but with the New Quicken 2018 deluxe version, I got stuck while downloading the transactions files. I have research the Quicken support number online, tried many toll free support number but no resolution to fix my issue. Finally I called up Quicken Software Support number 1-800-969-3032. I explained my issue to team, they carefully listened to my issue, and give described steps to resolved the issue. Support given by team, instant resolved my Quicken issue. Thank you guys!
I too have been using Quicken software for my banking needs and have had major issues with items changing and having to look and revert them to their original name. Also my transaction are missing and I cannot locate them, I have to log into each and every account monthly to verify it was paid and not showing up as another transaction with an identical amount. 2016 was the last good version I had and it started crashing and became very unstable and incompatible with my banking software.
I have been a faithful user of Quicken since 1996. Every couple of years I purchase the update to keep current. Now they want a yearly online subscription? Do they think they are Microsoft Office? Good luck getting any money from me until I can buy and not rent a software program... I'm outta here... Good-bye Quicken.
I've used Quicken Home & Business since 2006. Initially I started having issues when the program would require purchase of the newest version to continue downloading transactions, but beginning in 2014 I started having problems with the program running slowly, to the point where it's almost financially crippling since I've relied on this system for so long and cannot keep up on the billing and financial input I rely on the system to track. The program takes an inordinately long time to process transactions and therefore cannot be kept current with any reasonable amount of data entry time.
I've contacted Quicken multiple times and have been told various things including my file code is corrupt, my file is too large, my computer is not sufficient to run the program... SO, I downloaded Quicken again to a completely new computer which is dedicated for only running this accounting program. I didn't use my old file, I reinput every account, bill and service as a new file and the results were the same, slow, crashing, inability to update data because it links incorrectly with online accounts. What a disaster and what a shame that a company should be able to operate in this manner. Quicken should refund every consumer who has had the misfortune of using their product.
I had used Quicken for many years, up to 2015 I believe. After that the quality plummeted dramatically and I quit using the program. I am the administrator of a trust so it would be helpful to me to be able to accurately track all the trust account transactions. I thought I'd give Quicken another try so I bought a copy today. I downloaded my trust account transactions, and some transactions showed up that did not exist. There were large transactions downloaded that didn't show up in the online account for the bank, nor were they pending. The really scary thing is that all the transactions were reconciled in Quicken, and the final balance agreed with the online listing, even though the transactions were different. Records that are incorrect are worse than no records at all. Tomorrow I will be requesting a refund. This Quicken 2018 is garbage.
Just purchased Quicken 2017 Home & Business and it's been nothing but a Nightmare! Was using Quicken 2003 for years with no problems. Purchased 2017 Quicken Home & Business spending hours online with Tech support leaving me more confused than when I started. Please do yourself a favor and do not purchase this product. I'm in search of another software that is less problematic. It’s worth whatever the cost is because this Quicken software is BAD!
I have been a Quicken user since 1986 and faithfully upgraded to the latest and greatest every two years. I recently upgraded to Quicken Home and Business 2018 to try and escape to crap on 2016. I honestly believed that Quicken would have by now been on top of the user and business friendly features that I have been waiting to see for at least five years. Nope, THEY DON'T LISTEN. Because of this, I have dumped them in the trash and will never use them again.
Here are a list of my complaints: Tool bar no longer has business items available making it time consuming and inconvenient to get where I need to go. Phone numbers for customers should be on first page of address record. Cannot receive payment at time of invoice anymore. Have to save & close, find order, open order, then receive payment. Ridiculous.
Cannot remove the "PDF" or "linked to Biller" columns from Reminder Views. I will never link to a biller or download anything online except investments and would appreciate the choice to see these worthless columns to save space while I multitask. When creating an invoice, the customer address does not appear on the invoice, WTH??? To access Customer List, must "add new Customer" then escape. More waste of my time. These are just a few things that I have repeatedly suggested over the years that have fallen on deaf ears. I'm done with Quicken. I highly recommend that folks find a different program with better features and service.
I have been a Quicken user since Q3 in 1987 and have always been satisfied with the ease of use and accuracy of data. Since Quicken separated from Intuit I have had nothing but trouble with the system. I am now using Q2018 and not a day goes by that I do not have some error problems. Today my sign on to my Vault requested a sign in PW. I thought it was simply a new form but it turned out to be asking for the original sign in. After trying to follow the lack of information and instruction, I finally closed the application in absolute frustration. Trying to make a complaint to Q is an impossible path. My suggestion to Q is to fire all of their code writers, copy the code used by Intuit prior to sale, and then hire new code writers who know what they are doing, maybe the Intuit writers. Another week of this kind of service and I will be leaving Quicken.
I use Intuit Turbo Tax and have done so for many years - great product! This is not about Intuit, Inc., this is about the off-shoot company called Quicken 2018 (I believe). Quicken has several companies such as Quicken Loans which is not Intuit either. Quicken 2018 will continue to sell Quicken as a continuously upgraded service as a subscription. So you will not purchase a version of Quicken any longer - just the currently available software that the subscription service is using, which they will continuously update.
I have used the Quicken Personal Finance software since Quicken 1, I believe. It has always been sort of 'half-baked', but a usable program, and I successfully maintained my checkbook and other accounts for years ranging all the way up to the Premiere version while I did intensive stock market trading for about 10 years. The product was always just about at the line between useful and worthless, but I could always make it do what I needed - and the results were reproducible. I always created printed reports of the information to make sure of it - that is how confident I was of it.
In later years I used the download features to get info from the financial institutions a few years after it became available. Until after a couple of years later, when I had a lot of trades, the downloads suddenly began to make multiple entries - granted this might well have been my fault, but the result was that I had to spend a huge amount of time to undo what it did to my registers, even when taking into account the ability to back up to the latest 'good' register. (I found it faster to determine which ones were bad and delete them rather than regress even one day!) All that to say I never used the download feature again. It was faster to input the amounts manually into the only really reliably functional part of their software - the register.
I intensively used Quicken 4, 7, 10, 11, 13, 14 and just this January 1, 2018 switched from Quicken 2014 to Quicken 2018. (I found that Quicken 4, 7 and 14 were pretty reliable.) The transfer from 2014 data into Quicken 2018 was flawless. I had only one minor issue with passwords when I first started Quicken 2018 which was quickly cleared up by an explanation on the site when I was forced to log in.
They explained that they were changing from Intuit - Quicken to their own so - OK, no problem, another password. (Later I found out that it was not so easy a problem for a myriad of others who kept getting the password intercept - but more on that later). I had entered about six months of the years' data on Jan 1 and went on to add the subsequent six months in the next few days. It takes about one day all day (10 hours) to enter, confirm, reconcile and print the reconciliation reports for the accounts I use covering each month's data. This is a considerable amount of work.
When I completed the entry, I began the process of consolidating the data for tax purposes by making the reports for which I have already produced report templates which only have to be updated (Quicken has always done a decent job of allowing past reports to be used as templates for the new reports and warning you of changes, etc). I was part way through the reports when I noticed that things were not right any longer. Information that I knew I had entered was no longer there. (In one case I printed a report and the report was now suddenly different.) - New data was coming out of nowhere! They appeared to be random. I shut down and reloaded the program and things seemed right again.
I went to the help pages and after finding nothing about it, I decided to query the web. I came up with all kinds of complaints! Not difficult stuff, but simple stuff that an experienced company should not be having trouble with - such as, log on failures, data missing, features that used to work no longer working, inability to install? What?
So I went to the website to see what was going on and was referred to the 'Quicken Community', where I was assured that I would find the answers to all my questions and the help of many knowledgeable people. I found instead complaint after complaint of people who were trying to get logged onto the product and were unable to. The help desk people were completely inept according to the writers and they were being put on backlog for days at a time.
At this point I was still wanting the company to make this product go - I began to answer some of the questions on the Community - in a few days I was up to almost 600 points on entries alone. Some of them were pretty difficult and took me several hours to research and suggest a solution. Some I just informed them of my experience with the issue and how I addressed it. In all I spent the next four or five days answering questions that took much of my time and effort. Then I answered one question - apparently incorrectly - and the whole situation came into great clarity for me - the problem is that the new 'business' has no clue as to what they are doing - they are inept at best. They think that they ARE the answer - not the customers. The customers are 'things' that they in their infinite wisdom must put up with. In other words, they have an 'attitude' problem - one of intense arrogance - one that I am fairly certain that they will not recover.
I quickly went looking for a replacement program, looking at MINT (what a joke) and YNAB (not bad, but way too expensive) and others - I ran across Moneyspire 2018. About $30. It does everything that Quicken does at about the Deluxe level (near as I can tell). Some things are done differently and will take some getting used to, but I was able to transfer all of the data from Quicken 2018 by exporting from Quicken with the QIF export (nevermind that BS about not supporting certain accounts) select and let it export.
After a few minutes, The file will be complete. Open the newly installed Moneyspire 2018 program, give your new file a name, select the date format and at the next window where it asks about 'new accounts or input QIF'. Select the import, point it at your Quicken QIF file and tell it to import. It might take 20 minutes to half hour or more depending on how much data was in the QIF file (my QFD was a 34M data file in Quicken - I didn't check the size of the QIF). When it was done, there was all of my data - 99% intact. But I wanted to be able to go back to Quicken 2014 in case the Moneyspire didn't work (or even if it does, so that I can look at past data on Quicken 2014 if I wanted to without having to import it into Moneyspire) so I wanted to transfer the last six months of data from the Quicken 2018 to Quicken 2014.
So I opened Quicken 2014 on another computer and used it to install Quicken 2014 without a QCURR file, then attempted to import the QIF that the new Moneyspire accepted without a problem, but Quicken 2014 could not do it - it said that the data was from a newer level of the program - I would like to know how it could tell!! I looked at the QIF files in Notepad. I could not determine anything that should have given it a hint so I decided to go ahead with the old version of the QCURR that I had backed up from the conversion to 2018. Then I created separate QIF files for each of the accounts that had data changes. I went into each of these files and removed superfluous information and imported these files one at a time into 2014 with only minor hiccups, but figuring it out was almost a toss-up between copying the data by typing from one to the other.
(I forgot to mention that I also tried exporting to a spreadsheet assuming that I could import from the spreadsheet - nope, won't do it - unbelievable! I have a hunch that Quicken had already determined that the only reason that they were still in business was that people had so much invested in them already. Why else would they go to so much trouble to disable the QIF that their competitors were using while not allowing QXF, their new transfer format, to operate reverse while at the same time not accepting QIF for but accepting QIF for one at a time - I didn't try to put the files together and run them all at once, but I think that would have worked. The thing that told them that it was an file was in the front of the file, but I didn't know what to look for. I could have put the individual QIF files back to back in a single QIF and it would have loaded each account appropriately. Just my guess - didn't try it.)
My decision is looking pretty good right now. Moneyspire reports are not as robust as Quicken's, but they are adequate, simpler, not variable so you have to set things up differently. These differences are keeping me from considering making the conversions to Moneyspire on the old stuff. Now I am back in business. I think that I am being very generous to Quicken regarding the 1-star. I would rank it lower if I could. It is a real shame because the Quicken 2014 was getting to the point where it was a really good low level entry product for maintaining account registers.
they finally had that working quite flawlessly after 25 - 30 years only to louse it up with poor programming in 2018 - no doubt some ** know-it-all changed some programming because he couldn't understand why anybody would want it that way and threw away 25 years worth of experience - probably because he thought that experience is merely another form of conspiracy theory.
So long Quicken - you will NOT be missed - but I sure as heck could have gotten along for years without your final pile of BS. I hope you enjoyed my response to it. I must admit that I probably would not have told another soul about this whole business had it not been for someone who thinks he runs your 'Quicken Community' - what a joke! I will take a lot from a lot of people, but he severed my relationship with your company in a hurry and I wonder how many others feel the same way. It was enough to tip me over the edge from 'they are trying really hard', to 'they know they are failing and won't admit it, so they lie to their users to cover it up - blame the user when all else fails'.
One of the Super users even touted to a business owner how the superior nature of the Quicken software was hard for many people (without their superior knowledge) to understand so the user's approach was tedious and odd - I hope that guy dumps them also. How arrogant is that? This is a community - this super-user is no more super user than I am and he was telling this guy that his approach was lacking - like he actually had some way to know that? I use the method described myself on occasion and find it superior for some instances. It would have been one thing to suggest an alternative, but he told him in so many words that his method was not in keeping with the model of their superior product - good grief! Who needs that kind of help?
I have used Quicken for many, many years -- upgrading from time to time. I felt forced to upgrade to Deluxe 2017 and that was a huge mistake. It is very cumbersome, lost user-friendly features in the process, and now I have to log-in. Ridiculous. I will be looking for other personal financial management software.
I have had Quicken for at least 20 years. I used to use a product called "Check Free" when Intuit bought them out. All thru those years I have gone thru many upgrades. Never had a problem. This time around they are forcing you to create a new account. You lose all your payee's, and it takes up to two weeks to get your new account working again. Their instructions are limited and not very clear. As a web developer myself, I find it very hard to believe that they did not come up with an automatic conversion process so you do not have to go thru this process. I mean the time I am going to have to pay my bills by phone or individually on the companies websites so I do not get penalties for being late.
DO NOT PURCHASE - IT IS A WASTE OF TIME AND MONEY - AND NOTHING MORE TO MAKE YOU DRINK. If you are in AA, step away from Quicken 2018! Noticed that when I went to reconcile, it does not transfer over all transactions that need to be reconciled. It shows up on the register. Called cust. svc. 45 minute wait. On line 33 minute wait. Waited over 55 minutes and Quicken 2018 customer service disconnected me. Started the process all over the next day, with the same results. Called my bank to see if they could help and no one at my bank was able to help. Called Quicken again... to no avail. I am stuck. I have just went back to my old Quicken from the Stone Age. It cannot download my info, but I can manually enter it and still come out to the penny without having to have the frustration of no customer service. I think we should all start hashtagging #QUICKEN2018SUCKS!
Having issues connecting to several of my online accounts with Wells, Shore Mortgage etc. Waited on the phone for 40 mins to talk to support after which they hung up on me right after I asked my question. Sounds like I'm not the only one...
Every time I open Quicken lately, I seem to be facing a new issue. Ever since the spinoff from Intuit, it has gone downhill. Is there a viable alternative to Quicken? They now want an annual fee and I feel trapped. Sending an e-mail to all users wishing us Seasons Greetings is not fixing it. Going back to an Excel spreadsheet may be an answer.
I have used Quicken for years. The last two years with Quicken have been the worse years. I bank with multiple financial institutions. When I resolve one Quicken problem with one bank, another Quicken problem develops with a different bank. My latest issue with Quicken is the download transaction problem. I had a bank service representative and a Quicken technical support agent on the phone at the same time to resolve this download transaction problem. The problem was not resolved. I am tired of debugging Quicken problems. Looking for another software banking program.
Am new to Quicken products, but found out from their online chat help that these folks don't have their "best folks" working the helpline. Asking for their help regarding the "Financial Institution import" failure message, they had me jumping around the Quicken settings, to trying to Screen Share, and then finally to my bank's settings of what file types to export. It became apparent this chat agent was near-clueless on closing the loop on any of these suspect areas. They would jump to their next suspect cause before dismissing the prior suspected cause. Sorry, agent Rio **... You really need to find another line of work.
What is a placeholder? I have been using Quicken since DOS1 and until now I have been very satisfied but this latest version is impossible. I have spent untold numbers of hours lately trying to correct errors that seem to come from nowhere. Nothing seems to work like it once did. I am not a CPA, just a guy trying to keep control of his finances and totally fed up. If anyone out there has come up with an alternative program that works I'd like to know about it as Quicken has become worthless to me. I am actually thinking of giving up and going back to my checkbook register.
The problems at Quicken have become so bad that when you complain politely on their support forums about the program not working your post is removed as “spam.” Repost the same thing after it is removed and you are labeled “argumentative” and banned from posting. This happened to me and several others yesterday. This is a recipe for corporate disaster. I stopped being a Quicken customer yesterday. I refuse to pay a business that produces faulty software and then behaves like a despot.
Until recently I was a long time user of Quicken for my home use. I used it to track several checking and savings accounts and to categorize my household expenses. I no longer do this. In my opinion I have been harassed by Quicken to update. This has been an ongoing problem for years, which I have ignored until I eventually updated on multiple occasions. On two occasions I have experienced what appeared to be a virus attack on this software and proceeded online with Quicken support to resolve the problem.
On the first occasion I paid a fee for onetime service to correct the problem of my data corruption. On the second occasion I refused their service and decided to abandon Quicken. It is my belief that this is a deliberate attack orchestrated by Quicken itself to sell support and to push users to pay for new software. I will no longer play this game with them. I liked how the software worked and what it did for me but I will not tolerate these abusive practices.
I have been using Quicken since I owned a Mac Plus. I have used it for Windows for as long as I can remember. It satisfied my basic needs to record my checking account and credit card activity for personal use and to support tax deductions. I know that Intuit sold Quicken in 2016. I am the type of user that upgrades every 3 years and like it because it is the cheapest way to go. Now, the new owners are switching to a recurring revenue model so every user needs to pay an annual subscription fee, which I hate.
I purchased a downloaded version of Quicken Deluxe 2017 that will carry me through 2020, at which time I expect some competitor will offer a desktop version that will not require annual fees. All that Quicken is looking for is a recurring revenue stream and don't care about the quality of their product. When I installed 2017, there were several errors on the data that ported over and I had to work through to correct that ported data. I want software that runs on my machine, with my backup software and not have to pay "fees" to stay on Quicken's new method of application software. In 2020 it will be sayonara to Quicken after well over 20 years.
Ever since Intuit sold off Quicken, it is a pain in the neck. Now it has problems and customer service is a rip-off. I want to change to another financial software program so if anyone has any suggestions, please put the information on this site. It's just another example of Corporate Greed. Thanks Trump for the future of this country... going downhill quick.
I bought the “QUICKEN CASH MANAGER DOWNLOAD SUBSCRIPTION W/ PREMIUM SUPPORT” for 1 year. I have the official Quicken Order confirmation on the email. I had all my bank accounts set up on it and it was working fine. I can log in into Quicken.com, I can see the subscription info too. Last week it asked me to update the software and now I can’t see my subscription at all. I logged into quicken.com too and it lets me log in but there is no subscription information.
I had bought Premium Support and there is nothing premium about it, I was on hold for over 30 mins but no answer, even chat support was the same way. I got hold of one “Heidi” and she didn’t solve anything and eventually hung up on me. I sent an email to the customer service at firstname.lastname@example.org and all I got from them is a link to the FAQs as to how to fix login problem. DO NOT BUY THIS. THERE IS NO CUSTOMER SUPPORT FOR THIS PRODUCT UNLESS YOU HAVE LOT OF TIME TO KEEP CALLING THEM.
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