About Intuit - Quicken
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Been using Quicken for 30 years with very few issues. For the past two weeks I have not been able to connect to a single financial institution within the product. Had been on the phone multiple times for hours with tech support. They "escalated" it to the highest level but still no luck. In the meantime I had told them repeatedly that it was on their end - something with the connection to my account. Each time they said that's not the issue. Finally last night I got on the phone with a great rep named Adeline who listened to me. She wasn't even the highest level of support. As I requested all along, she helped me set up another account. Once I logged out of the old account and logged into the new one, lo and behold, everything worked. So basically I did a better job than Quicken's own tech support team - even their top tier support. Because of this, I may end up moving to another product. I hope the people at Quicken see this. This is unacceptable.
I have been using Quicken for 20 years. In the last 5 years they started to charge subscription every year and the Quicken software got worst not better. Multiple errors while downloading and Duplicate transactions. Customer services are overwhelmed and every time they fixed anything the problem happen again in a month or 2. To the Quicken and Intuit company I have one ratings. YOU ARE CROOKS.
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I have had Quicken for some time now, and since December 2020 the online update will not work. I have had many calls to support and they fix it for one day and then it will not update. I have to deactivate online services and reactivate every time to get it to update. This is time consuming and frustrating. I asked for a refund of my remaining subscription and was denied by a guy in Mexico that barely spoke English. This product does not function as advertised and they could care less after they have your money. Stay away from this product.
I have used Quicken for Windows for over 25 years and have used Bill Pay for at least 15 years and the overall the experience has been very good, and Bill Pay was very reliable. Contrast this with my experience with Quick Pay and Check Pay, which has been horrible, starting with the confusing changes that use the same terms but don't do the same things, such as Enter. Enter no longer means enter my scheduled transaction for payment, but simply enter the transaction in the register. This resulted in two payments in my register which were not sent to the financial institutions. Needless to say, both payments resulted in me making late payments, with late fees and interest charges.
Then there's the billers that don't work and can't be removed without contacting Quicken and having them remove them from their end. Plus trying to pay with Check Pay results in not being delivered to the payer by the scheduled date, but being sent on that date and taking 4-10 days to arrive. Who wants to have to think about this? Bill Pay's date was the target delivery date and worked great. How did I discover this; I had tested a payment well before the due date and wondered why it hadn't been cashed, so called Quicken. They were surprised I didn't understand the delay, and I explained that's not how it worked before. They finally showed me a screen that warns of the delay, but that's not how I made the payment and the other screen does not have this warning.
My point is that Quick Pay and Check Pay are being Beta tested with us, even after being delayed 4 months due to Covid. And 6 months after the release, there are still many problems. Quicken needs to take this seriously and fix all the Payer problems and add simple things like when to send a check with Check Pay so it arrives by a certain date. I am working toward abandoning any form of bill pay in Quicken and finding an alternative product.
I have been frustrated with Quicken with the OL-297-A error message that prevents downloading of transactions to one or all of my Quicken accounts. I was frustrated enough to send a web inquiry to the Office of the President on the Quicken website. I received a response within a day and had scheduled a call to discuss my complaint and to resolve this issue. Today I had the call which took over an hour but the Quicken support person, Daniel V. with whom I spoke was wonderful and together we resolved the issue. The problem in downloading transactions from my bank and investment firm ended up to be caused by my Norton Firewall. After I disabled the Firewall for 15 minutes, I was able to download transactions. I believe this is the answer for me. To troubleshoot on your own, find any firewall software you may have and disable it temporarily while doing your update. I can't say enough about the help Daniel gave me.
Quicken Refi Loan Summary
Sex Male Property Value $650,000
Age 33 Years Old Appraised Value $625,000
Location Bronx, NY USA Appraisal Date July 2020
Salary $105,000 Rent or own Owner Occupied Multi-Family
Credit Score 760 Rental Income $2,400
Industry Financial Management
6/23/2020 Refi Application Started with Quicken Refi, Rep promised refinance closing with be 1 month, 3.25% Interest Rate and 1.5% discount point. 9/18/2020 After 3 months of back and forth, in which I supplied all documentations and same-day or next-day responses and documentations, Quicken Finally realized I was on COVID Forbearance with my Mortgage Company Shellpoint/NewRez. 9/18/2020 I have provided Bank statements, Mortgage Statements, HELOC Statements, Credit Card Statements, Retirement 401k Statements on a monthly basis and no one at Quicken UnderWriting or Accounting/Finance realized this? 9/18/2020 At this time, I immediately tapped into my Emergency Funds to pay down the 4 months of Mortgage deferred because this was required by Quicken to close on the Refinance. After 3 months Quicken tells me this.
10/30/2020 I reach out to Green River Capital (I bought my house with them in 2015) and started my Mortgage Refi Application. 11/23/2020 Quicken Reaches out to me schedule a closing, but realizes they need all my documents again and an updated rate disclosure and to clear out a pending issue about a State Farm 2nd Mortgage I had that was cleared and settled back in May 2020 (Quicken did not realize this after 5 months on my application).
11/23/2020 I lost Faith in Quicken. I have spent 5 months effortlessly calling 3-5 times per week, with hold times averaging 45 minutes per call to get a human being to understand why my application is going at a snails place. When I asked them, each time they have mentioned its due to COVID and there was a severe backlog, BUT each time I asked any other applications took 5 months or more, they each could not answer me and were quiet. 5 months? 12/4/2020 Through constant texts, emails and follow-ups I schedule my closing for 12/8/2020 with Green River Capital. My home was appraised at $675k & I have a lower Interest Rate of 3% lower than 1% Discount Points, and just lower fees in general.
Congratulations to Quicken for coming up with an online bill paying system that will make one see how much easier mailing out bills the old fashioned way can be. I have used Quicken Billpay for 20 years and it was a wonderfully simple and easy system. It is hard to understand how a program designer could botch the new Bill Manager so badly. In the old system you could write in all your checks in one spot and then hit send, done. The new system for manual bills take about 8 steps and each check must be done individually, so 8 steps per payment. Who thought this was a good idea?
Well, what can I say? I have been a Quicken user for over 15 years, when it started I would buy the software for $35 and use it for 3-4 years before having to pay for an upgrade. Then they made it internet subscription based at $52 annually, I complied and continued forward. I have never had any major issues until today! Something has happened and I can't get my bank transactions from my main bank although all of my other accounts are working fine in quicken. I reached out to quicken tech support thinking they would help, after all I am paying them yearly for their service. Nope! They want me to subscribe to an additional backup service or they cannot help me! Guess I will be cancelling my subscription and sharing my horrible experience with everyone instead!
Quicken has been getting better but the almost daily software updates... seem like the consumer is doing their beta testing, Bill Manager setup didn't work after 10 times trying. On BILL MANAGER $9.95 monthly is billed as Paypal with no description included!!! Checked with Billpay and my bank and no one could tell me where payment went.... RIDICULOUS...FIX IT.
I cancelled my Bill Manager, horrible program, even worse service. Never had a problem with Bill Pay. Bill Manager missed payment dates, example I put in a payment on September 6 for an October 1 payment. They cut the check on October 1 but didn't mail it that day. Was received 9 days later. Never happened with Bill Pay. I was charged a late fee of $240.29! When I called said I needed to read the service terms: here they are:
"Payments. It is your responsibility to initiate processing for any payment prior to the Due Date and to ensure that there is enough time to complete the payment prior to the Due Date. It is your responsibility to submit payments to arrive by the Due Date specified on the bill or statement. If you initiate processing on a date that causes payment to be delivered after the Due Date, we are not responsible for any late charges that you may be charged by the Payee." I would suggest September 6 to October 1st is more than enough time! Cancelled subscription which I've had for probably 20 years. Tried a new online payment and what do you know, my payment was received on time.
Intuit - Quicken Company Information
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- Intuit - Quicken
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