Intuit Quicken Reviews

I have been a Quicken user for over 15 years. My working career has been in the IT arena so I feel that I am not totally ignorant regarding software. I have been reasonably pleased with the product until now. I was using Quicken Home and Business 2013 with only minor issues. I was updating my Quicken accounts on a weekly basis. When Intuit discontinued the ability to download transactions from financial institutions, I bought Quicken Home and Business 2014. I have never been able to download transactions to update my accounts ever since. Support is non-existent except for the user community. I have had to resort to manually entering all transactions. Quicken 2014 was a complete waste of money. However, the biggest waste has been the untold countless hours attempting to either make the software do what it was advertised to do and to attempt to circumvent the issues and make this sorry software work as advertised.

I paid for & downloaded the new Quicken because they said I would have no support. I had to call their help line and spoke with someone that had such a heavy accent I could barely understand him. Next he remotes into my computer, after 70 minutes on the phone he said I was going to need to spend another $180.00 so that all my information would show up. This is a scam. Spent the money for the download then try to charge you another fee? I tried to explain my frustration & he got mad at me. So now I can only get to part of my information. Good luck with that at tax time. I will never, never, never deal with them again.

It was alright but it was confusing to use. Overall it did work very well and got the job done which is what I wanted. The service and the customer service was great and very helpful. I contacted them so I could figure out how to use the software.

It was very easy to use when doing my personal taxes. The cost of the program was much less than going into an office in person and doing my taxes with someone. It was a quick and easy process.

After 3 days trying to get tech support, they crashed my computer. Wanted $200 to fix everything and I spent 90 minutes on the phone that time. NO they didn't get my money but a lot of people have paid for this **. We are forming a class action against you sons of ** and the new owner will also be liable.

I have been a longstanding Quicken user. I upgraded to version 2016 last week. My 2015 was apparently corrupted in the conversion to 2016. When I went to update my accounts, old accounts and loans appeared, shares were wiped out and the whole thing was a mess. I worked with tech support for over an hour, reloaded the file, and got the same mishmash result. I eventually uninstalled 2016 and reinstated 2015. I have asked from a call from a manager at Quicken stateside and for a refund.

I purchased Quicken 2016 on 11/28/2015 and downloaded the new software to update my Quicken 2015. I only wished that I had read all the problems people were experiencing with the new 2016 Quicken. Like everyone else it immediately corrupted all my data files and than kept asking for my member id and password. When that was entered my computer locked up and I had to use task manager to get out of the program. I called Quicken Technical Support, after waiting 45 minutes to get through. I spent over 3 hours with the support person and she was unable to resolve the issues with Quicken 2016.

I have been using Quicken since inception. I have bought each upgrade through the years. I then bought 2016. I could not log into my Suntrust bank application as I got in the eternal loop of having to change the password through the Quicken Software (Software would not let me use the existing password and a Suntrust password cannot be changed through the software). After approximately 8 hours of customer service not being able to help (3 Representatives) I gave up. I uninstalled 2016 and re-installed 2015. No need to enter another password and all is well. I want my money back and compensation for my time. Also when I asked to be escalated to an expert the request was ignored. 11/22/2016 - All Day with Customer Service and I paid $70.00 to boot for this. Wth.

I have used Quicken for over 20 years and have come to depend on it for both my personal and small business use. As a Mac user, I was forced to upgrade to Quicken 15 as my Mac O/S would no longer work with the 2007 version. I had no problems paying for an upgrade as being able to manage my finances is very important to me.

I've used Quicken of more than 30 years. This PC version is unusable. I'm knowledgeable and technical. The product is unreliable, and the service is very poor. They've obviously outsourced the development and service to low quality suppliers, and it's no wonder Intuit is spinning it out. I've carefully detailed failures of their PC software to connect to the same banks and accounts when trying to update data to push to the mobile devices as that same PC software successfully links to update its own account information. This means there are two different bits of code to do the same thing, and the latter has failed for months in various ways.

Upgraded to Quicken Deluxe 2015 earlier this year and have had nothing but problems. When credit card accounts are updated, they miss transactions. When I try to reconcile my credit card accounts, I can never get to zero reconciliation. I am done with this product. It is a real shame because there is nothing else on the market. Mint.com only shows balances - you cannot budget or produce budget reports.

I have always appreciated Quicken's ease of use and LOVED the download aspect. Once Windows 10 hit, nothing. I have solved my own issue with the download by myself once, and when the issue reoccurred, I attempted to solve with the same steps. Error continues. Contacted live chat and there were minutes between each response. We spent 15 minutes in a chat and had only gotten to the "what version are you using?" question and I was told it will be another hour to get it solved. Wow. Done with it.

I have been using Quicken for over 20 years, and up to 2015. Loved it, advocated others to use it, used it everyday to monitor finances, credit card purchases, etc. But 2015 is the worst ever. I have been so disappointed in this product. The account updates are never accurate. I have to go confirm all my accounts online every time, and find our Quicken is not downloading the transactions. I have to constantly reset accounts with Quicken, most of the time, deactivating and reactivating the accounts. Almost every time, Quicken just locks up and churns with no progress, so I have to kill the process and restart the program EVERY TIME!!

I've been using Quicken since they acquired its predecessor, CheckFree, which I began using back in the 90's. It was always simple, functional, and quality software for paying bills, tracking finances, and keeping budget and tax information organized. That was until they began "improving" it. I find it objectionable to buy financial software, get myself all set up and dependent upon it, and then being forced to purchase an upgraded version lest I be shut out from the functionality of the originally purchased version. I could accept that if the improvements were actually existent. The latest version Quicken 2015 is so ridden with bugs and malfunctions that every customer should be given a refund. I would love to return to when the product actually worked. Excruciatingly slow loading, screen freezes, crashes, failure to retrieve data properly as it once did, lack of interface with financial institutions that once existed but no longer does... the list is endless.

I have used this product since early 2014 and up until recently it filled my needs satisfactorily. It was easy to learn for a non-accountant person like me. I have used it for my business and currently have 4 accounts, all at the same bank. In the past 2 or 3 months the program arbitrarily changes data, removing payee name, category and memo information and sometimes removing a transaction completely. It creates temporary accounts. Over Labor Day weekend I spent approximately 20 hours reconciling the data back to Jan. 1, 2015 including an hour and a half with Customer Support who was in the Philippines and not proficient in English.

I have been using Quicken since the mid-1990's and never had a real lot of problems out of it. Do not download transactions however so I may be unawares of something. Only thing I download is the online update on stock quotes for my portfolio. It has not always worked right, truncated some stock values, glitches apparently in that format. Recently, with the latest version of Quicken 2015 Home and Business, I find I have a lousy and dysfunctional software. Calling and communicating with their tech support rendered the program and data totally useless.

My Quicken Deluxe 15 keeps 'trying' to open Outlook when I try to Update my accounts. It's annoying and I like for things to work the way they are expected to work. I spent almost an hour yesterday during a chat session with someone who at the beginning of the chat provided me the script "I will make sure all your issues are resolved." My dog would have been more knowledgeable! Waste of time! I am sure that if I look online, I will find a fix. The fact that it took the tech almost an hour to do NOTHING is a bad joke.

I have had previous versions of Quicken over the years, but somehow, Quicken 2013 is giving me a problem with trying to get in Income Report. It keeps want to include expenses and I don't want that included. All of the reports that it is offering to accumulate are Income/Expenses. They should have offered more flexibility this product. I am frankly disappointed since I have spent well over an hour trying to get the report that I want, and it keeps failing on me. I see there are lots of negative reports about Quicken 2015, so not likely going there. I don't have to have a free program, just one that works like I want it to. I guess Quicken can't understand that some people want their hash-browns without catsup, but they have created a lot of unhappy customers with their lack of understanding what people really want.

I used Quicken a few years ago and really liked it. I decided to use it again and purchased Quicken for Windows 2015. Not what I wanted, took forever to get setup and to connect to all my accounts. It was a waste of money, I rarely use it anymore. Today I decided to take a look at it again, said there was an update. I allowed it to install. Guess what, everything is gone. It setup like a first install. All my account information gone. And so am I. Never will spend a penny on a Quicken product again. Terrible product and no respect for the user.

Used Quicken for years - upgraded on a regular basis - no problems. Quicken Deluxe 2015 is a piece of garbage. Did anyone actually test the code changes before selling it to the public? Most of my auto updates no longer work. I have to sign into most of my accounts and download the transactions myself. Transactions are moved from one account to another, no rhyme or reason, just suddenly somewhere else - even days after being downloaded. Transactions are suddenly removed from the account, just gone. Using this product is more work and less reliable than the old fashioned check register. Horrible product - you will be better off using pen and paper to track your banking/investments.

I used Quicken Deluxe since 2011, I really liked the product. The upgrade to 2013 was without any major problems. When 2013 was not downloading some of my bank and credit card accounts, I was forced to upgrade to Deluxe 2015. The SW quality is way worse than its predecessors. It's very slow, it has frequent password problems, never got the credit score to work, the mobile App has to be reset once in a while, and lately some transactions are lost. This is the last straw. I just reached the point where it's not worth the time I spend on it to keep track of my accounts. Let alone the money I spent on it. Sad to see a good software suddenly go unusable. I'm looking eagerly for alternatives. Bye Intuit, you screwed up badly.

Been using Quicken 2001 H&B. Was forced to also use Quicken 2011. Cannot get help with a problem restoring file from 2011 to another computer with 2001.

Promised by Intuit staff that Mac 2015 would correct the deficiencies of Essentials for Mac. Did not happen. Then conversion from Mac 2015 to Windows 2015 did not work as promised. Asked for USA Tech Support and Intuit only allows you to speak with Indian or Philippines Tech Support individuals.

I have been a user of Quicken since the pre-Windows days. I have upgraded to the current most of those years. I upgraded to the 2015 version almost a year ago. This version is the worst I've ever used. A couple examples include: Quicken 2015 crashes almost 100% of the time when using the split transaction window. Quicken 2015 hangs regularly when doing an online update of all accounts. These errors are extremely annoying. I have done countless re-entry of split transactions. Since the errors are so consistent I presumed they would be well known and immediately fixed. No such luck. I think it's time to retire the product and try one of the competitors.

Used Quicken way back when - have upgraded reluctantly along the way. Recently bought H&B and now I'm really sorry. The product used to be intuitive or at least the instructions were clear. Now when I try and work with the program, seems like I lose hours just resetting the passwords, and trying to do the most basic (downloading trx). Forget anything useful, just capturing data is a time suck. Tonight all the trx wanted to be reconciled back to the beginning of the year. Only 8 months. Tried to get a current credit score - it is showing January only. Hello, this is August. I will NOT be purchasing any more Quicken products. Downloading and transferring to Excel will be a time SAVER at this point. Thanks Quicken, good luck as a 'going concern' where can I get my time back.

I have been using Quicken since it first came out and over the past few years (since 2003) it just keeps getting worse and worse about crashing. After it's usable date for updating bank accounts etc. it crashes and restarts.

Technical support team 800 655 5733 rude and I did not receive any help on a very simple question.

Every time I try to upgrade Quicken, there is some kind of new problem introduced by the new version. The latest debacle was in upgrading from the 2013 to the 2015 edition. In the 2013 edition I was able to import QIF files without any difficulty. In the 2015 edition that did not work. The software support people at Quicken kept sending me information that I had previously consulted but that had no relevance to the problem. So now I'm back to the 2013 version.

Originally purchased a Quicken Home & Business Invoice program that ran successfully on Windows systems from 95 to XP. Very satisfied until I upgraded to windows Vista where the program no longer worked. In communication with Quicken technical support I was advised to download the 2004 program that would work on Vista. I subsequently discovered that the 2004 program would not produce invoices. In further discussions with Quicken tech support I'm now told that in order to continue using their invoice program I have to purchase a new $130 program. I have 15 years of invoice history on the original program that I now cannot access any longer and now have to buy their upgrade. I find this to be unreasonable.

Hi. I used Quicken from the beginning and follow the path of versions - French version in Quebec. It was fine. In 2011, Intuit stop producing the French version - sad but that was ok with me. I even upgrade to Quicken 2013. Found some bug report them... I was talking to people that was just trying to get rid of me. Support at the time was bad. Yesterday, I decide to upgrade to Quicken 2015, download the installer after my credit card was billed 57$.

I hate this program. I've been using Quicken for many years, and it just get worse and worse with each update. It is less and less user friendly. I feel like I am in a foreign land with Q2015.

Quicken V8. This program is the pits. I want my money back. I cannot update my accounts and support doesn't know how to fix it.

I have never seen a major software company so technically inept and getting worse. Every month there seems to be some new major issue with this software. They cannot seem to find/pay for good software or quality engineers. I'm currently using Q2015R8, but many of these issues go back to at least 2013. Each new release introduces new errors, does not fix all the old issues. I am looking for any alternative product, but no good competitors since Microsoft exited their money product. Looking into GNUCash which is free.

I purchased 2015 Starter and began using it 6 month ago. I was very happy with it or the first three months. It was easy to use and met all my needs. Then in May I began having problems with connectivity. Quicken kept telling me my password was wrong and then it finally locked up on a help page and I couldn't shake it loose. I spent hours and hours on chat and the phone with Quicken and they were unable to resolve the issues, even after installing the patch. About two weeks ago I opened it just to see if it would and was surprised when I was able to access it and even download all the missed info from the previous two months, although the balances did not match my bank's.

I was required to upgrade to Quicken 2015 for Mac because of an upgrade of my system. I had been using Quicken 2005 for my simple requirements very happily, thank you. I really didn't want to spend the money to upgrade but I thought I'd better get with the modern world. A BAD decision. My simple use is/was as a checkbook database for several different organizations and for myself. Previously, I was able to keep them separate. Now they all show up and are totaled together. Useless information and not wanted nor desired.

I acquired Quicken 2015 after using the 2006 version and other versions before that and never had any problems. With this one I couldn't even get past the registration process. There was no one to help me. No support of any kind. All phone numbers were a dead end. One that did work offered to fix my problem for $100! No one to talk to, no one to email, nothing except a forum full of other frustrated customers. Why is Intuit so successful? It's time to bail out everybody!

Quicken constantly has some sort of problem. Now every time I log in there is a new problem. It creates what it calls temp account which are duplicates of my accounts and now has me having 24 accounts instead of the actual 4 that I have. Now it won't accept the bank password no matter what I do. I even changed the bank password to something simpler that is could understand and still can't get it. Arrrrrg!!! I am over this! Looking for a new product that will work properly and has someone to consult with. This is ridiculous and unprofessional software.

Quicken 2015 now forces login in to Intuit account to download/synchronize data with your financial institutions. Unbelievable!! I do not want my financial data in Intuit data files. They need to remove the login requirement.

I'm an Intuit employee - speaking only for myself - and have used Quicken for over twenty years. I have a rental and a consulting business and recently installed H & B. The first thing I noticed was that business tags didn't work properly. In particular, I wanted my most long-term business to be the default business without putting a tag into each transaction. Didn't work and it took me many hours to type the tags in. Now the business reports still don't find most of the transactions for any of my businesses.

I have been using Quicken since their beginning. This is their worst product update ever. Not even their own technical support people can the problems figured out. This product has changed how Intuit interacts with your Quicken. I can only get it to run in Administrative role because Inuit has done something to Roaming files. They have created a SNAFU with many laptop users because those, Quicken, files required greater security in the past. Now peoples systems will not grant them access to these files and Quicken/Intuit wants access to the files it should not require.

I am very upset with the new Quicken 2015. I have been using the older versions and never had the problems I have had since updating to this new version. I tried bringing over my 2012 Quicken files over to the updated version and it wouldn't allow me to download from my bank. I spent hours on the phone trying to rectify it with Intuit and we got nowhere. I had to cut my losses and manually install all my entries from Jan to April which took me hours and got the program up and running. Since the initial set up in May, all had been working ok until Intuit sent thru a software update. I did the update only to find I couldn't even open up the Quicken program. I had to do a Windows 7 restore point before the update to get the program to open.

I have been using Quicken since 1/1/1991. The switching costs (legacy data and learning curve) are too high to switch to anything else. I hate having to upgrade every few years to the latest version or risk losing my ability to directly download my transactions (one of the raisons d'être for using Quicken). It's blackmail, and I hope someday there will be a consumer fraud class action brought. Worse, over the years, I have seen Intuit actually remove existing functionality in the newer version, only to bring it back with fanfare a few years later. Example: I used to be able to attach my trade confirmations to the stock transactions to which they pertained, but not anymore.

I have used this software for 3 months and continually spend days each week cleaning up errors downloaded from bank accounts and brokerage firms. It is ridiculous the amount of time it took to clean up all the data that was originally downloaded. I thought the issues were over but this seems to be ongoing. The brokerage firm data downloads incorrectly where number of shares and cost basis is incorrect. This software needs a major overhaul.

I have used Quicken for many years and was disappointed every time I was forced to upgrade in order to be able to download balances from the banks. I did it and it worked for the next couple of years. Then came 2015. I have used it for 5 months and have had to reset the banks accounts 4 times already. Here's what happens -- accounts work for a few weeks. Then one, two accounts do not get updated. Eventually to get them working I have to DISABLE the existing accounts and ENABLE all of them again.

Quicken 2015 Home and Office crashes all the time and takes hours to try to fix the problem with the support chat who are very kind people. The process of "fixing the problem" duplicates transactions or delete categories that you already registered and splitted previously. It is very frustrating when the end of the month arrives and you have to have your monthly report ready for accounting purposes, and this software crash and stops uploading transactions. I hate it, I hate it and I feel very frustrated.

We've used the Quicken software since 2003 and were generally pleased with what it offered as a budgeting and tracking software for our modest family. We upgraded the program whenever banks would no longer support the older versions. Our latest was 2012 and when the bank required 2013 or more recent, we upgraded to 2015 version of Quicken. WHAT A HUGE MISTAKE THIS WAS... this so-called Quicken is a disaster... many of the so used to Windows functions don't work within the program; downloads from smaller financial organizations that do not support web-transfers but do OFX or CSV will not work with Quicken 2015.

Quicken Home and Business 2015 is a very buggy software release. The hours I have spent trying to resolve duplicate entries is unacceptable by any standard.

I have had a series of failures downloading transactions since upgrading to Quicken 2015. I have installed each patch as issued but each patch creates another download problem. I've had similar problems with all previous upgrades for Quicken. Support does not fix problems; they are willing to keep you on the phone for hours attempting "fixes" already tried and the techs do not even seem to know what Quicken has already released about some failures. They default to "cancel and reestablish the download setup".

It started back in April 2015 - apparently Quicken decided to quit supporting older versions of their software. They never notified me of what was happening. Up to that point all was working well. I have used Quicken for 15 years with few incidents. I have about 8 accounts including 3 business accounts that i download transactions and categorize expenses. Aprox. 150 transactions per month. I update about every two days. When I ran a manual update one day.. All of a sudden every one of my transactions that had been auto downloaded and categorized disappeared since Jan 2015. All that remained were transactions that I had manually entered.

Every month since I was forced to upgrade "if I wanted to continue to download transactions", I have had to do a "MONDO" update to the software. That was because I called for support after I had let my computer sit for 8 hours trying to download updates from my financial institutions. What gives? Quicken 2012 worked fine. Quicken 2009 worked fine. Quicken 5.... (you get the idea). I have been an Intuit fan for 20+ years. They have finally broken their product and if this continues I am going to have to find another product that can download transactions.

On hold for 14 minutes after being told wait was 4 minutes. Could not sign into my account, said it did not exist, even though information was correct. Tried online chat. It was obvious that the CS person (CSP) was handling multiple chats at the same time. Kept asking for information already given, buried from multiple & delayed responses of "I am sorry for that", "I can help you with that". After a lengthy discourse, I was given a link and told to sign in to my account. When I clicked on that link, it was the same sign in page that I couldn't and still could not get to work. When I went back to chat, the chat was no longer connected. Now I cannot printout the chat and I will have to start all over.

I have been using Quicken for over 20 years and have generally been satisfied. When I switched to using a Mac 5 years ago, I began using Quicken Essentials, that was not nearly as good as the versions I had used with Windows. This year, I began having trouble downloading my transactions. I kept getting a message that they could not connect with my bank. After spending several hours on the phone with service representatives from Intuit, and following their instruction to delete all of my current accounts and then set up new accounts, I was able to connect with my bank and update the accounts on line.

As a software engineer, I struggle to understand how a company like Intuit ever allowed a product so widely used to ever make it out the door. Did they completely bypass every form of quality assurance? I sure hope somebody loses a job over this screw up. Poor software quality.

I have used Quicken for at least 15 years. Mac Essentials wasn't great, but it was functional. Recently, I switched back to a PC and was looking forward to using Quicken 2015. HUGE MISTAKE! This is a horrible product. I have spent countless hours on chat-support and phone support over the last two weeks because the software locks me out of my own data. Support teams assured me that if we just upgraded to R8, the problems would be gone. Indeed, Quicken worked perfectly (and I spend lots more time updating all my financial information) until I closed the app... I tried to open Quicken this morning, and was locked out AGAIN. I cannot and will not spend another 10 hours on the phone with Intuit. I give up. A product I once loved is completely defunct. Don't buy it.

Great experience for 4 years, now I have tremendous difficulty to download info from my bank. I have been locked out for weeks at a time. I am now 1 hour 23 minutes into online chat with customer support. ** has me repeating the exact same not working steps over and over again to no avail.

I upgraded to Quicken 2015 - and was dismayed with how unreliable the software is. I've had files corrupted twice and had to recover from backups. One time I lost a weeks of work, another time just a day. I'm a certified system administrator and this is not a disk or virus - it's buggy software. The software will crash - a report error to Quicken dialog comes up, then the file is corrupted. This problem is not limited to me based on internet research. I have used Quicken almost 15 years and I'm now looking to change to a more reliable company that tests its software. I have used Quicken since the early 2000's - but am now looking for alternatives.

I have been a user for over 25 years of Quicken and this is the worst upgrade ever. Any updates to my system take FOREVER. A simple transaction takes up to 30 seconds. I keep finding more errors or functions that do not work. I have called the help desk at least (3) three times. Usually very difficult to understand. My Quicken currently states I have NOT updated for 16 days when I just updated my balances. I have accomplished all task they requested and still have issues. HORRIBLE. Enough to make me change to another application. Now having issues with VALIDATING my file and backing up. FRUSTRATING!!

Have used Quicken for a decade or more. Quicken 2012 was not going to be serviced anymore and required to buy the 2015 version. I now have no access to my files or accounts. Hours with their tech people, uploading and downloading and still unable to get access to my files. Support not helpful.

I have been using Quicken since the its inception in the early 90s. This version has more bugs than I have ever encountered in its history. A major one that caused me a great deal of time and work was the program demanding a password for a data file in which one was never set up. After trying many approaches and exchanging with your group, it was never solved for weeks and I had to keep validating and using previous backup files to access my info. You finally acknowledged the problem and created a V8 which was supposed to solve it. It sorta does; but if you update from outside the program, it then asks for a data password where there was none.

I purchased Quicken 2015 five months ago and had been using it successfully. I was sent an update and then everything went haywire. It lost 3 months of my financial data. It responds as if I have not installed Quicken 2015. It keeps asking to install and then for the data from past Quicken software -- which no longer exists as it had been converted to the 2015 version. Trying to work with customer support was useless -- 1.5 hours and she just kept saying "I see, I see" when the data could not be located then she hung up on me. Now I can't use it at all because it can't find any of my financial data.

For some "unknown" reason my Quicken software no longer recognizes my password! I have spent countless hours (approx. 8) attempting to resolve the issue with tech support and everything they have me "try" seems to make matters worse. To say that I am now thoroughly frustrated would be an understatement! I see no solution in sight!

I had Quicken 2014 which ran fine. Had to upgrade to 2015, have had nothing but trouble ever since. Will run for a while, then I can't get into at all & won't open backup file. I've spent $100.00 having Geek Squad try to reset it, then when I do get it to work I lose 3 months of file & have to put them back in again. This has happen 3 times now. I have to keep paper copies of my files just in case it happens again. I was happy with 2014. The new one is no good and to be charge for this product is wrong. Should write to Better Business Bureau to get our money back.

I got an offer at 64.95. Said it would easily convert my old 2010 quicken into the new program with no hassle. Said I need the new program to be able to download directly from the bank. It was a disaster. Gobbled up all my data from years on quicken 2010 and then couldn't open quicken 2015 because of aal25 which was not defined. An intuit technician in India tried to blame me and said it would cost $300 to $500 to get the quicken 2010 integrated into quicken 2015. As a result I've got neither program now.

I find it impossible to ever get any help from Intuit. They use call centers from other countries. With people that are impossible to understand. Their products do not do what they are advertised to do. It is about time that somebody produces a financial tool that is reliable and offers tools that work the way they are advertised. Intuit and Quicken have continued to repeat these same problems for many years, without regard for the consumers concerns.

I go WAY back with Quicken...to version 1.0 and I beta tested for them in the early 90's. I have used Quicken for prob 25 years now. I too am totally angry with this botched up aborted Quicken 2015 patch thing. I had been using Quicken 2013 and 2012, and going back. I too had the Patch of Death. The software double downloaded cleared transactions, even though I tell it not to. I had to contact customer service but I was able to resolve that issue with a chat window.

Why can't a small problem be corrected with a simple phone call. All tech support site require a payment of some sort. My personal checking account stopped showing deposits. The balances are correct but no deposits show. All of the tabs on my wife's account are the same as on my account but my account does not show deposits. Also It stopped memorizing my transactions.

It is impossible to cover all of the problems with Quicken 2015. I have been using Quicken software since the 1990's and the current version is not equivalent to Beta software. They are at Revision 8 for crying out loud. Doesn't that tell you something about the quality of the product? If I knew how, I would revert back about 4 years when Quicken functioned as expected. Why isn't this software being evaluated by competent reviewers to assess its quality and functionality compared to its earlier versions?

I was disappointed to learn I had to upgrade to 2015 simply to continue to download transactions from my bank. The issues are so significant and after reading the posts here, my suspicions are confirmed. This is an upgrade that is intended to force users to retain a key function that has worked well for years until now. I cannot update my bank transactions as it will not recognize the password I know is correct as I can login with no issue with same password at bank. The software also hangs if I try to use the deactivate/reactivate function to reset the account.

I too am a 20 year user of Quicken and since I upgraded to Quicken 2015 I have had nothing but problems. While I have managed to restore a working file, I no longer trust the data in my files. The problem is that Quicken was so good for so many years that there is no serious competition out there and Intuit just doesn't care what kind of garbage they shove out to the user. We are all trapped because there is nowhere else to go. Hopefully that will change.

I have used both products (Turbo Tax and Quicken) since the large floppy disc days and have never had one complaint. When I installed Turbo Tax early this year Home & Business, all home returns disappeared out of file on computer. Two business returns remained. Then the problem started with Quicken. Just about every entry has inaccurate categories. It is even bringing back entries that my granddaughter who died two years ago is spending money out of my account. After every update, I have to go back and change almost every entry. This is very time consuming. I really am at a loss to know where to go from here. They just had me pay $300 for their service to fix the problem. Problem is, nothing got fixed, and nothing changed. Still most entries inaccurate.

I purchased Quicken 2015 why is this even for sale? I spent the better part of 4 days trying to register it then after I got it up and running can't put billing amount on invoice! Called customer service for help hour and 45 minute wait! Just downloaded invoice off internet instead. I am going to take program back to store and get my money back!!

After being forced to upgrade by Quicken (they cutoff your ability to download financial data from your bank unless you upgrade yearly) I have had nothing but problems with Quicken 2015. The upgrade was very messy. A full reconciliation of your accounts will be required as duplicate transactions will be applied. Now, after successfully converting after around 1 month of use a password has been erroneously applied to my data file. Other posts have stated after hours on the phone and with online help the best that can be expected is a historical restore and yet another exercise in reconciliation. Intuit has gone over the top with greed.. trying to be all things financial. Once they stabilize this release I am sure they will force a new upgrade to start the cycle again... FYI - I am an IT professional ...very comfortable with technology... Dump this company find an alternative. There is no end in sight with Intuit's current 'stick-it-to-the-customer' philosophy.

I have been running Quicken 2012 Home and Business for 3 years. Recently I noted a pop up when starting the program that I could get the 2015 version for 40% off. So, I paid for it and downloaded it from Intuit. It would not install. I spent 8 hours yesterday doing clean uninstalls, reinstalls, uninstalling & reinstalling the Microsoft.NET Framework (as discussed on the Intuit bulletin boards), and spent 3 of those hours with an Intuit service rep named ** going step by painful step through various system tweaks, uninstalls, reinstalls, .NET updates, etc. NOTHING WORKED.

Quicken 2015 - Stay clear of the cloud "feature" unless you want your data corrupted and also expect your invoicing templates will stop working correctly. After 20+ happy years using Quicken, this upgrade comes as a complete disappointment. Beware.

I did a one step update of my Quicken data. I received a notice of a correction to a stock split for PFE stock that I no longer own. I already had a 6/24/2013 record of a 1 for 1 stock split. It wanted to correct this to 1:1.706977 split. There hasn't been a PFE stock split since July 1, 1999. So even the split record I had was bogus, but it was harmless. Accidentally accepting this "correction" caused my 0 shares of stock to go negative and I lost 10s of thousands of dollars. Fortunately I have backups every night. I did several restores before I got a successful one step update that didn't have other failures besides this one.

It's unfortunate that Quicken forces you to update to their latest version by disallowing continued access to banks via Web access. It's not the banks that discontinue the service, it's quicken. It's horrible and poor business practice that Quicken should do such a thing. I don't mind updating once in-a-while, however, forcing me to update when I'm not ready should be criminal. I'm now looking at other financial software, such as Microsoft Money so that I'm not placed into such a position again.

Was forced to upgrade to Q2015 from Q2012. Most downloads don't work. Spent hours on chat trying to get to work. SO FAR TO NO AVAIL. Anyone collecting a class action let me sign up. DON'T UPGRADE.

Quicken 2015 sent out a patch that literally locked people out of their Quicken data. The only resort is to use a backup file and shut down the mobile features until a new patch is available. Horrible customer service, horrible software. This made me lose not only hours of time to re-categorize transactions I no longer have receipts for, but also the data behind it. This also made me lose money as late fees were incurred as I relied on the software to send payment reminders. How does a software company send out a patch that literally takes down customers files? Negligence.

I have been using Quicken H & B for 20+years. I was forced to upgrade to Quicken 2015. It was a disaster. Then it wouldn't accept my password anymore and locked me out of the program. I also noticed that balances were incorrect and/or missing. Reinstalling program - this not work. I was able again to get into file from an old backup, but I had to add many transactions manually and double check each and every account. So far I have spent about 15 hours on this and I'm not done. The program is still unstable, it sometimes just freezes, and updates some accounts but not others. It's just not a nice program anymore as it used to be. I'm very disappointed.

Forced to upgrade software, it doesn't work. Doesn't update accounts accurately, can't balance accounts, can't download from bank now. The old software worked. Why upgrade to a product that doesn't. Have to redo 6 MONTHS work!

The Quicken 2015 Unrecognized Password Thing - I agree with "P of Topsfield, MA on April 1, 2015" comments on this ridiculous issue. I also have been using Quicken for the past 20 years for my finances, and have never seen anything like this. I sure hope that Intuit clears this thing up, especially on my 20 year old file recovery!

2015 Quicken Home & Business - I have used previous versions of this product for about 10 years with little difficulty. I upgraded to the 2015 version early in the year. In the last 24 hours a version update was pushed out to me which I downloaded. This download has disabled by password and I cannot now access my software. All of my family's finances are now locked up. I went through the online help which included installing a file I backed up to two days ago; which, opened just fine with the usual password. The simple process of dragging that file into the software has disabled the password, yet again. I then tried using the password removal tool. It is still trying to upload my files after five hours. With all of these efforts to no avail I then called the helpline and after waiting for near an hour for someone to answer I was finally picked up. Mr. ** apologized incessantly and then instructed me to do all of the things I already exhausted.

After 20+ years of using Quicken I am presented with the message that I suddenly need a password to open my data file. The password recovery tool offered by Quicken does not work. Multiple calls to the help desk and interminable waits on hold have resulted in no solution to the problem after 10 days. Terrible customer service is too kind a description for this company.

Made me update from a working Q12 to a piece of ** Q15. So many problems they have 7 releases/fixes just for Q15 and it's only May and it still doesn't work. My advice: go someplace else and if you find that some place else let me know.

I have been a long time user of Quicken, purchased 2015 Nov 2014. I have had to contact support to resolve password problem, not able to start problem. The current problem is that it wants to do an update but says the update is corrupt. Not able to start Quicken (useless program at this point), not able to contact support, I am sure due to this major issue. 2015 has no usable new feature and has proven to be buggy and not unusable.

I purchased an upgrade from Intuit online for Quicken Deluxe 2012 to Quicken Deluxe 2015 for $37. No big deal. When I loaded it, the conversion corrupted the data, requiring multiple restores from back-ups. The Bank online balances were all wrong. Numerous crashes occurred. In mid-March the Mondo release from Intuit (Intuit's name) was released. Still it continued to fail.

I tried to download 2015 update. What a disaster! I cannot get into my account. After spending hours waiting for tech help; another hour working with them; they have to send it to another department. That was yesterday. Today, no word from anyone. The removal tool wouldn't work. I am scared to death that my 8 years of transactions will disappear. I have back-ups on main back up secondary hard disk, but if I can't get that to work, I'm screwed! They did this last year with their 2014 update as well. WHY DO THEY RELEASE UPDATES WHEN THEY KNOW IT DOESN'T WORK??? I cancelled my 2015 purchase and now await hearing from somebody. They have the WORST technical support than any company I've ever dealt with. I want to buy another software program to replace Intuit Financial Premier. Does anyone have a recommendation? I've had it with Intuit.

Have been using Quicken for windows since they bought Money Counts. Up until now I have had no problem with their software. I was forces into upgrading from Quicken 2012 because they no longer supported direct bank downloads for 2012. Well the upgrade went smoothly and all seemed well until I went to download my bank transactions. That is where the pain started. On older versions one could uncheck a box labeled "download future payments". That prevented future bill pays that were entered in the bank site from downloading to Quicken. This was missing on 2015 version. Call Intuit help line, Waited over 1 hour, got a person who barely spoke English and she told me they did not include that in new version. What a mess. Now it is almost impossible to reconcile my account.

Quicken 2015 has corrupted my financial records. In addition, the prior features in 2013 that are basic, such as option to reconcile to online balance vs. wait a month for a paper statement, are gone. I have been trying to fix this mess for four months, numerous calls and chats with Quicken (two hour wait time), and I still have problems. Intuit should, at the last, refund every Quicken 2015 purchaser. (I've been with Quicken for 20 years.)

Quicken 2012 can no longer receive file imports from banks. I believe that this is a money grab on the part of Intuit. They disabled their software remotely so that they could make their customers update the software and pay more when really it would have worked just as well as is. I have some software for other uses that is more than ten years old and working just fine. I believe this is part of the movement for companies to get their customers on annual or monthly PAYMENTS instead of just buying a product and using it til it's just plain outdated.

Quicken for Mac 2015 could not connect/sync to my "listed" financial institution. Tech support stated that the problem was on my bank's end. I believed it until I started reading some of the other posts. I would like to revert back to my prior version: 2012 Deluxe. It was a product I could actually use.

I was forced by Intuit to upgrade to version 2015, I was contacted by email and told that if I did not upgrade I could not continue to download transactions from my bank. After upgrading and my first update from my bank the Quicken program has become an update, I have 4 different accounts that I update, 2 are tax sensitive with foreign exchange transactions. Almost all transactions were duplicated. It took hours to straighten out the mess.

Problem is with Quicken 2013 release R12 ( 22.1.12.7). When I download financial transactions from my bank, most of the information downloaded contains erroneous data and it could appear in any or all of the entries blocks.

We just purchased Quicken 2015 Home and Business to set automated financial tracking for a social organization. The check numbers disappeared on the Register page. Customer support was contacted 4/21/2015. Rather than fix the problem, Intuit customer support demanded money for a customer support package that far exceeds the cost of the software. Is this bait and switch? What is Intuit thinking? How do we report this up the chain in their management?

I have been receiving emails from Quicken that my bank connectivity will be terminated shortly if I do not upgrade to the 2015 release. I see no reason to pay for annual upgrades to Quicken. I have been a Quicken user for over 20 years and sadly its quality has sunk to the point that I do not want to use it any longer. To top it off, I just tried to download my bank transactions and I get a message that says "Services not available, try again later" So, I tried again the next day and got the same message. So, I guess Quicken has cut me off from accessing my bank transactions. I think this is really bad business and for sure, my wife and I will no longer have any use for Quicken. I think the real culprit is Intuit. I have used TurboTax for many years and have seen the same type of quality decline. It is all about Intuit bottom line and NOT customer satisfaction at a reasonable price.

I upgraded to quicken 2015 and then asked for control of my computer. They then told me they could not help me unless I purchased their over $200 Tech support package. I called back again and got a different person and again the strong arm sales tactics continued.

I had Quicken 2012 - it was fine. I get an email saying if you want to connect with your bank in the future etc you have to upgrade to 2015. Well after trying to download and upgrade and spending 3 to 4 hours online - Intuit admitted they could not get it to load. NOW 4/6/2015 I go to do my taxes on 2012 because I want to make sure I have my records - and somehow in their work trying to get 2015 to work they erased my 2012 account information and I have no back up to complete my 2014 taxes. I contacted them again, spent another hours online and they wanted to get into my records to locate the 2012 copies. OMG who knows what they would do to my computer. Do not buy this - it doesn't work.

I grew up with paper ledgers. Accounting 101 is not that hard. Having features like downloading stock prices and downloading bank transactions are just so wonderful. Problem is I wish Quicken did this without driving me nuts. I was force into update. Each time I update I just about cry. The program just gets worse with each version. Slower, less user friendly, more bloat that nobody wants or needs. Just give me the basics but make damn sure they work.

Have used a Quicken happily for 20 years for home and business. Upgrade to Quicken 2015 seemed ok - until it upgraded for something 2 days ago. Now it demands a non-existent password for my data file. After hours working with chat, they had a senior tech try to "recover and remove the password" - except now they tell me my whole data file is unrecoverable, and the backups haven't worked or Quicken literally erased them in my computer because they're not there. I run VERY complex finances with 4 businesses. This is a disaster and I still have no fix. Can't believe there is NO live tech support.

I have used Quicken for decades and finally decided to take this latest upgrade. I do not like it. One thing I liked about Quicken was it remembered categories for merchants and other payees. Well, Quicken 2015 has lost its memory - not only does it not remember, it remembers the wrong category. Come on man!

I have Quicken Essentials, advised I had to buy Quicken 2015. I did, couldn't download, called Quicken, transferred to India, that's a charm! After 45 mins, advised I had to buy extended warranty w/ customer support, 5 yrs for $349. He wouldn't help if I wouldn't buy. What a ruse. I called my credit card and cancelled the amount of purchase. Thank God Bank Of America helped me out.

I bought Quicken 2015 to update 2012 which they are discontinuing investment updates.. BUT after installation they require your password as normal and then these brilliant programmers require your email address and then they want your personal information which I guess is ok BUT after pressing continue there is an "OOPS" and "there is a problem." I've chatted twice and there is no correction to the problem. WHY ON EARTH WOULD THEY GIVE ME AN URGENT EMAIL TELLING TO UPGRADE WHEN THERE IS PROBLEMS WITH THE INSTALLMENT? This was on Mar 19, 2015.

I have used Quicken for nearly nine years now. 2015 Rental property manager edition is the worst application. I cannot believe Intuit allowed such a horrible version out. I have called their help desk eight times since this version came out. The time I previously spent earning money is now spent trying to get transactions into this horrible update. The last help desk tech actually said I am not the owner of my bank account and closed down the help ticket.

I was notified by Quicken that my current 2012 copy would not sync with my bank as of April, 2015. This forces users to buy a more current version of Quicken in order to continue using this for banking, credit card records and investments. I have been using Quicken for 15 years and even taught Quicken at the local junior college so I am very familiar with the program. The current version--2015--is difficult. I have set up my checking accounts and saving account a number of times, and it still request the same information over and over. ANNOYING!

Step 1 - to upgrade open old quicken and remove all passwords then save data file. Then install quicken 2015. After install it asks if you want to use Intuit password say yes. After on the one step up that you have to go in vault input password in and it will update to cloud but if you want to see the update downloads from banking online you remove the cloud from one step back up. After the one step back up quicken will ask you if you want to backup to cloud I said yes. This is how I got 2015 working for me. I hope this helps a lot of quicken users who are getting frustrating getting quicken 2015 to properly working before updating. I hope this helps others as it has for me.

I have been a long-time user of Quicken on a Mac. I purchased Quicken 2015 for Windows PC in January 2015. It has had a lot of problems. In January, I was able to get the call back from customer service to help me fix a problem. Again, problems downloading transactions and innumerable hours on the "chat" line. They now refuse to put me through to customer service with a call back. They did not fix it. Their own website says they will do call backs. It's a scam. I have asked for my money back and will be interested to see if I ever get it. Uncertain whether a lawyer can help at all.

After getting an email that the version of Quicken I was using would no longer sync transactions with my bank Wells Fargo unless I upgraded to Quicken 2015, I went ahead and spent $42 to upgrade only to find out this version does not sync either. Spent an hour and a half on the phone with their support person and I am still having a problem. I am very disappointed and would like my money back.

I have spent well over 12 hours, maybe more, trying to get Quicken 2015 to work. I upgraded from 2013, but this is definitely a downgrade. Quicken 2015 freezes when I try to update from my bank. On the rare occasions it "works" (i.e., after I had uninstalled and re-installed, it worked once). It misses transactions. The update quotes on the portfolio view also freezes. Ditto the validate routine. I spent over an hour on "Chat" which was totally useless. The Mondo ungrade does not work. Uninstalling and re-installing according to their directions does not make Quicken 2015 work. I uninstalled and tried going back to Quicken 2013. Of course it would not read the new QDF file. So I re-entered data that I had put in.

I have used Quicken for many years. I have used the Mac version from 2004 and on. I have had nothing but problems with Quicken 2015. I had Quicken Essentials for Mac. I upgraded to 2015 because I will no longer be able to update my accounts soon. I keep having problems now with Essentials updating. So I purchased 2015. I have installed and uninstalled this program at least 6 times. I had a chat with the Quicken support person, totally useless. I imported my data from Essentials and all was fine until I updated my accounts. All my account information was incorrect. I added all accounts individually and the same thing happens. How can Quicken release such a worthless program for so much money and expect people to keep buying their product? I really wish I never upgraded. Don't do it.

For some reason three months of entries have disappeared from my Quicken business account. Now when I go to my Wells Fargo account to try to download transactions for the missing period (Feb-May 2014), it will not update. Wells Fargo tell me it is a Quicken problem as I am able to download the historical data for the missing period but it will not sync with Quicken 2010. It will update the most recent data but not from last year. Why cannot Intuit have a little integrity and allow user to use the software they have paid for? I wish there was another alternative then we could all jump ship.

I had Quicken 2012 and was required to purchase Quicken 2015 in order to download my accounts. I could not register the new version and after spending 2 hours of one of my IT personnel we finally got registered. Now in using it I cannot pay bills because I cannot get onto one step update. I am not litigious but Intuit should be ripe for a class action suit because they care not for their customers or their problems. I have a $150 million a year company and any complaint guest in the 10 states we operate in can call the President or Chairman (me) of the company and we will handle it personally. We feel indebted to our guests (customers); however Intuit must feel confident that they are the only game in town. How sad!

Upgraded to 2015. Now have password problems. Online support slow and nearly worthless... Spent 2 hours online and still not working. Looking elsewhere. Intuit does not care about me...

Two examples, both in the last month. First and most egregious, they simply decided that I would no longer be able to use Quicken 2012 to handle my banking transactions. No discussion; no rationale, just "boom" - your software is now junk. To handle my banking, I will be required to fork over the "reduced" price of $59.99 for Quicken 2015. This is unprecedented. I am still using Office 2007 with no problems. And even if Microsoft (or any other vendor) stops supporting a product, it doesn't just cut you off so the software is useless. In my mind, this is simple robbery - just a desperate grab for consumers' cash.

When I narrow the screen, the screen does not get smaller and retain all the info, it cuts off the info on the right so that you can no longer see it. I am sorry I bought the 2014 version... I should have stayed with the earlier version I had. From what I see, the 2015 version is just as bad.

We have been using Quicken for 15 years. We have never had any problems. The newest version is unable to update banking information. It often states it cannot find an internet connection, while other connections work flawlessly. It is very frustrating. Are there any suggestions on getting it to work!??

Quicken Deluxe 2015. Intuit will not provide a means to me to get 2014 transaction information imported into the software program. I purchased the software and installed it only to discover after very much research, that Intuit does not support the standard universal financial exchange file extension, .ofx, and I cannot import my data for 2014 into the software. The only file extension they will accept is .qfx, which is a proprietary file extension that they charge banks a fee to use.

I have contacted Quicken support a few times over the years, and not even once have they been able or willing to help. Another issue is the adds and pop ups they push to you, trying to get you to upgrade. You can not stop them without uninstalling the program.

DON'T RISK UPGRADING TO QUICKEN 2015. This a nightmare and the online help people are too. The program sure makes you rich but it adds accounts, does not balance and is totally out of this world compared to 2007. It is awful this company does not provide decent support and I have a big mess on my hands to balance, reconcile and print. Stay far far away.

I have been a Quicken user since before Quicken for Mac 2007. It is astounding that Intuit took eight years to develop this useless program. I have 30 second "hour-glass" waits EVERY time I try to enter a piece of information in EVERY transaction I enter. I have spoken with chat agents who have told me that Quicken is "thinking." I wish I had "thought" before I purchased this program. And my letter to Intuit's corporate office has gone unanswered. They are probably "thinking" of another excuse for the disgraceful performance of this product.

I have used Quicken for 20 years and it has had some glitches. I would lose data and spend a day trying to retrieve it even though I had made backup copies that could not be imported...for some reason. I would end up downloading as many transactions from my bank and start again. So, when Quicken wrote that I would not be able to download transactions from my bank using 2012, I decided to upgrade. With the discontent over both 2014 and 2015, what should I do. I actually closed a bank account that would not download into Quicken 2012. This dilemma is a real stumper and does not speak well of Intuit.

I am just getting started with Quicken Premier 2015, and it is frozen at "Quicken Update Status." I tried uninstalling 2015, and I get a report that is in the middle of an update. I don't believe that -- I believe it is hopelessly stuck. I hoped uninstalling 2015 and then reinstalling it (allowed up to 3 installs), I could get back on track. Nothing is working, and I now cannot use any Quicken and do not have access to years of financial records.

I have been a Quicken user since 1996. I have upgraded at least every two years. Quicken 2015 is a total disaster! My new Quicken freezes about every third time that I use One-Step Update. I have never been able to make their claimed credit score work for me. I always get a Server Error each time I attempt to use this feature. I have scoured the internet for a solution and tried everything that was suggested. I spent nearly an hour with a totally worthless Intuit support agent who could do nothing to fix the problem. I have also been a TurboTax customer for many years but this year I will be doing my taxes with H&R Block software. Why has not some smart software developer come up with a good alternative to this very inferior software?

Had significant issue with password with Quicken 2015. I am able to reset using its website, but still vault password will not work. There is absolutely no telephone number to contact for support. This is is ridiculous. I agree there should be class action suit against it.

First, Quicken help process does not allow selection of Cash Manager 2015 to find solutions. Second, Cash Manager shuts down when attempting to assign category groups. Third, when creating reports from downloaded Capital One MasterCard, the amount in the report is different from the linked amount in the register. Fourth, it seems that Quicken support does not wish to actually speak with a customer at any time. I have been a Quicken customer from many years and generally have not needed to contact them with issues but after this experience I will be looking for an alternative (doubt that Quicken will care).

After downloading a new version of Quicken (2014) and spending several hours with Quicken and with Bank of America, neither were able to find a resolution for the inability to download transactions from BOA. Anyone have solution?

I bought Q 2014 early in 2014 and had problems downloading stocks from the get-go. After stock download episodes was afraid to back up bank accounts. Finally gave up and now use it for bank accounts only reconciling the old fashioned way, doing nothing online. Schwab takes good care of my stocks better than Quicken did anyway.

I am running the current release of Quicken Premiere 2015 (R3) on a Windows 7-64 bit Professional system and still have repeated problems. I have used Quicken for at least 15 years and upgraded from the 2012 version. If you have multiple accounts from different financial institutions and of different types, expect the conversion will cost you time in working around flaws in the software that somehow did not get noticed in this review. I have encountered bugs involving brokerage, bank, and credit card accounts. These have occurred with at least four different financial institutions.

2014 has all kinds of problems, customer support - awful. After 25 years of service, am ANGRY!! Would like to know if there is a CLASS ACTION LAWSUIT. Intuit does not seem to care about their customers.

I wanted to import transactions from my bank (which is supposed to be supported by Quicken and my bank). I downloaded a transaction file from my bank, and attempted to import it. Quicken would not import it and did not give any error message or error indicator of any kind. It only popped up a "One Step Update Summary" screen. Apparently I am supposed to guess what that means. I found that the only customer support offered by Quicken is via chat, and the chat representative was not very bright and even less knowledgeable about the product. Quicken offers no way to escalate a problem to a more qualified person. It appears I will have to switch to a different money management program. Hopefully I can find one that can import my records from the many years I have been using Quicken (in the days when Intuit supported their products).

After losing data from an unexpected hard disk failure, just a few days before an IRS Audit, I had hoped to recompile my records using Quicken 2915 Home and Business. The program has great promise, and when coupled with add on file translation products from Moneythumb, I thought it would be a good platform to recover my transactions for the tax period under review.

I have been using Quicken for Mac 2015 since it first came out. In fact I was a beta tester. I have a number of complaints. This is very basic. The data files do not contain the date that the files were last accessed. This should be fundamental. Investment brokerage accounts do not reconcile. There does not seem to be anyway to easily reconcile the Quicken statements to the monthly statements I get from my brokerage house. Scheduled loan payment transactions do not reconcile and change the principal and interest payment split as the principal goes down.

Had significant issue with password with Quicken 2015. I am able to reset using its website, but still vault password will not work. There is absolutely no telephone number to contact for support. This is is ridiculous. After hours and hours, I was able to resolve issue, but this is crazy when I purchased software this week. I agree there should be class action suit against it.

I was unable to download data from my credit card co. and bank, and Quicken was unable to solve the problem-- it was pretty much the same run around described by the other writer. What used to be a good tool and a time saver (previous editions of home and business were great, they just stopped supporting that feature) has become a hassle and a time waster. It seems like success has spoiled them.

I bought a new version of quicken and found I could not log in. Had to change password and did that successfully. I was still locked out of program. Found had to only talk to someone by typing. Not Good. After over an hour and frustration accomplishing nothing I was told they could schedule someone and then I was disconnected. My new password brought me to my account, but program will not work. That is no way to run a business and when you are dealing with people's finances, SHAME on quicken. I tried to go back to my old program and that is when I was disconnected without a scheduled call. I would never use them again but all my data for 20 years are in quicken.

No more phone support; they only do chat and online community. The community is full of questions but no answers from Intuit. The chat people do not read your responses on the chat. Several questions, several attempts trying to get answers from chat. After 2 hours on the "chat" I wrote that we were in the same place as when we started the "chat" and I was tired of wasting my time with no answers in sight and I was going to quit and eat dinner which had gotten cold while I was "chatting." Her answer back to me was "I understand, click on show reports and click ok when the check appears." She never even read what I had typed. Worst company ever for customer support!

Be very concerned real vulnerability! Have been a long time consumer of intuit Quicken product and with the requirement to have and allow the intuit account to be a Man-in-the-Middle, security concerns are very present (not to mention the likely subscriber service fee in future to use). I expect a security attack will compromise all users. This should be an optional account for those consumers that wish to use the mobile apps. For the home user, the institutions that you already trust are providing the security that you need (as long as you are utilizing it). I would NOT recommend this product to any one until such a time as they fix this security problem, or at least make it optional, i.e. if you choose to use the mobile service then you take your chances with intuit security. (I have seen no nothing from intuit to assume any liability if they are attacked and consumers are exposed.) Thanks!

I have been a Quicken Home & Business user for many years and I must say I encountered very few problems until this year. When I did have a problem I always was able to contact them and receive assistance. That's no longer the case. This year I updated Quicken 2015 online as I have usually done in the past and everything went fine until I went to open the program. I entered the usual user and password information, plus they required an answer to a security question. I thought this was a bit strange because I had never been required to do this before. Obviously there was no correct answer to this question, therefore I was unable to open the program. I tried to find some help but anytime I called a number, I was referred to their website to solve this problem.

I purchased and was sent an email in a very timely manner. I downloaded to my desktop very quickly. After that, nothing worked. I was told my computer was not compatible (I checked and it was). I tried to call, but all contact is through chat. I chatted, lost connection, regained connection, time in response was slow. I was told it was my computer. I spent all morning and used various avenues with no results to the problem. Quicken chat folks were sorry I could not get the product downloaded. I have requested a refund. Chatperson Rona said it would be 7-10 days. Why can it be bought so fast, yet refunded so slowly? I am very dissatisfied that I lost my whole morning as well as 70 bucks (until 7-10 days).

I recently contacted Intuit with respect to issues I am having with their Home and Business product. The primary issue is with respect to the ability, or should I say the inability to download transactions from a financial institution. I spent over an hour with someone on the other end of a chat window trying to resolve this issue. I would have preferred to talk with someone but as the chat person stated, "we don't offer Phone Support anymore."

When trying to delete a transfer between two retirement accounts, the error message is: "The transaction was created as a transfer to an investment transaction. In order to change it, you must go to the source transaction by using 'Go to matching transfer' from the Edit button." I am unable to edit or delete the transaction from either the account the funds were transferred from, or the account the funds were transferred to. It is an endless loop that can't be resolved. I contacted Quicken by phone and by chat room and no one had a solution other than it will be resolved in the next 2015 version.

I cannot access 20 years of data after upgrade to QP 2015. No help is available.

DO NOT UPDATE QUICKEN to 2015 Version!!!! I have had Quicken since it first came out on a floppy disc and had not had a problem until I downloaded the Quicken 2015 CD to my computer. I had moved 5 years ago and the email associated with the upgrade captured my old email address. After spending four hours (total) online on two different evenings with two different Customer Service Representatives, my old address **.com was still not changing to **.com. Therefore I had no access to my old account and had to delete the new account and delete the 2015 download and go back to the 2014 version. I thought that would work but somehow the 2014 version has the same problem. Even tried to delete both files and install the 2015 version again using a week old back up for the external hard drive and still have the same problem. I was told by the last representative that she would call me back and set up a time to fix the problem. Time passed and I had not received the promised call back so I reverted to placing my 2014 version on an old Desktop from the basement and that trial ended up also with the old email. I am in hopes daily submitted email changes will get some notice and resolution but I am not expecting any.

December 20, 2014 I purchased Quicken Deluxe 2015. After installation, try to update all my banks accounts. The biggest problems are that it does not connect some accounts at all. So I double check all my passwords and change some passwords. First it works, then next day I try to update all my banks accounts again and it does not work. Message Quicken, "Can't update these accounts because of an error on the Quicken server." After spending countless hours, very disappointed. Returning back to Quicken for full refund. And trying out YNAB. PLEASE DO NOT PURCHASE QUICKEN THIS 2015.

We purchased Quicken 2015 and downloaded it from the internet. That is when our troubles began. 2014 worked very well, but 2015 caused double entries and wrong amounts and did not carry over what was on 2014. What to do? We called the help desk and were told everything could be fixed for $99.00. So, you build a product with flaws in it, then have the brass to charge your customer $99.00 to fix Quicken's problems. Also, be prepared to talk to someone in a far away land.

My wife and I bought Quicken to help us manage two separate checking and savings accounts and retirement and investment accounts. We are beyond disappointed. After two days of trying to get our accounts to just reflect an accurate balance after install, we are ready to return the software with extreme prejudice. After installing, neither account has a balance that's even close to our actual balance. My checking shows a balance that's a thousand dollars higher than it should be and my wife's is $150 in the negative. In the ledger, it shows some transactions twice, and it changed which accounts have certain bills coming out to the opposite account. I would rather start from a known balance than have this faulty program jumble two accounts together like pickup sticks. I suspect that the government uses Quicken and they may be single-handedly responsible for the financial crisis. Then there is the support... There is none. How is making a website where other customers who are having problems post their issue to be answered by other unpaid users, considered support? While technology may have progressed beyond measure, this takes customer service back to the dark ages. It's akin to Marie Antoinette offering the peasants some cake.

Just like the person whose review about this product is below. I have been using Quicken for a number of years and I recently upgraded to 2015 and have had nothing but problems. I had no choice but live chat to solve my issue and it took over 4 hours! Do not buy this product until they improve their support. They had no dial in option to come in your computer and fix it. The people are not properly trained and the company has no serious concern or interest in supporting the product. When you reach the product section by phone it says they have recently changed their customer support and then hangs up! That says it all. I will be looking for their competitor product.

I have been 'speaking' with Quicken for over a month now regarding errors in my Quicken for MAC 2015. Initially I began using their chat people; however, I noticed they weren't reading the 'questions' I submitted. Following this I began demanding to speak with supervisors. They do have 'supervisors' who will call and appear to be more knowledgeable; however, the problem is now worse. One of my 3 accounts at Merrill Lynch began with a $20,000 error. By following the advice of the Intuit Chat Support, it has now blossomed to over $800,000. They sell a product, provide support but don't appear to train their staff.

I have used Quicken since 1992. I recommended it to everyone. I have upgraded about every other year since then and just updated from 2012 to 2015. Luckily I only installed on my netbook to try it out and am now going back to 2012. If the online downloads quit working in the 2012 version then I will just manually enter transactions until Quicken can become a customer service oriented entity again or someone else comes along to blow them away. Maybe Microsoft will revive Money. I see a window of opportunity for competition here. With all of the recent data breaches, a company that requires you to enter the cloud with all your financial information just to use a mobile app or see your credit score is just crazy.

I was excited to begin using Quicken 2013 last year and spent countless hours entering checking and credit card info. About 2 mos. ago I was not able to update on the one step update and just got error messages. After several chat sessions for hours at a time and no results I was able to get a call back 4 days later. I was told to change from Express Web Connect to Direct Web connect with my bank. It worked fine for several months but apparently Quicken made some "upgrades" which booted me off. Well I signed up for all that was necessary with the bank and now I realize that it still doesn't connect. I cannot tell you how frustrating it is to enter over a years worth of data and now not able to do anything with it.

I have used Quicken for over 20 years. I was having difficulty with it losing my data. I upgraded to 2015 version. I have had nothing but trouble from it. Every time I go to add a transaction to an account, the account has lost the majority of my data. I have spent the majority of my day today re-entering three times all my checking accounts. I tried to used Quicken tech help. They don't seem to know what they are doing. Totally frustrated, I really want to change programs.