Intuit Quicken Reviews

For some "unknown" reason my Quicken software no longer recognizes my password! I have spent countless hours (approx. 8) attempting to resolve the issue with tech support and everything they have me "try" seems to make matters worse. To say that I am now thoroughly frustrated would be an understatement! I see no solution in sight!

I had Quicken 2014 which ran fine. Had to upgrade to 2015, have had nothing but trouble ever since. Will run for a while, then I can't get into at all & won't open backup file. I've spent $100.00 having Geek Squad try to reset it, then when I do get it to work I lose 3 months of file & have to put them back in again. This has happen 3 times now. I have to keep paper copies of my files just in case it happens again. I was happy with 2014. The new one is no good and to be charge for this product is wrong. Should write to Better Business Bureau to get our money back.

I got an offer at 64.95. Said it would easily convert my old 2010 quicken into the new program with no hassle. Said I need the new program to be able to download directly from the bank. It was a disaster. Gobbled up all my data from years on quicken 2010 and then couldn't open quicken 2015 because of aal25 which was not defined. An intuit technician in India tried to blame me and said it would cost $300 to $500 to get the quicken 2010 integrated into quicken 2015. As a result I've got neither program now.

I find it impossible to ever get any help from Intuit. They use call centers from other countries. With people that are impossible to understand. Their products do not do what they are advertised to do. It is about time that somebody produces a financial tool that is reliable and offers tools that work the way they are advertised. Intuit and Quicken have continued to repeat these same problems for many years, without regard for the consumers concerns.

I go WAY back with Quicken...to version 1.0 and I beta tested for them in the early 90's. I have used Quicken for prob 25 years now. I too am totally angry with this botched up aborted Quicken 2015 patch thing. I had been using Quicken 2013 and 2012, and going back. I too had the Patch of Death. The software double downloaded cleared transactions, even though I tell it not to. I had to contact customer service but I was able to resolve that issue with a chat window.

Why can't a small problem be corrected with a simple phone call. All tech support site require a payment of some sort. My personal checking account stopped showing deposits. The balances are correct but no deposits show. All of the tabs on my wife's account are the same as on my account but my account does not show deposits. Also It stopped memorizing my transactions.

It is impossible to cover all of the problems with Quicken 2015. I have been using Quicken software since the 1990's and the current version is not equivalent to Beta software. They are at Revision 8 for crying out loud. Doesn't that tell you something about the quality of the product? If I knew how, I would revert back about 4 years when Quicken functioned as expected. Why isn't this software being evaluated by competent reviewers to assess its quality and functionality compared to its earlier versions?

I was disappointed to learn I had to upgrade to 2015 simply to continue to download transactions from my bank. The issues are so significant and after reading the posts here, my suspicions are confirmed. This is an upgrade that is intended to force users to retain a key function that has worked well for years until now. I cannot update my bank transactions as it will not recognize the password I know is correct as I can login with no issue with same password at bank. The software also hangs if I try to use the deactivate/reactivate function to reset the account.

I too am a 20 year user of Quicken and since I upgraded to Quicken 2015 I have had nothing but problems. While I have managed to restore a working file, I no longer trust the data in my files. The problem is that Quicken was so good for so many years that there is no serious competition out there and Intuit just doesn't care what kind of garbage they shove out to the user. We are all trapped because there is nowhere else to go. Hopefully that will change.

I have used both products (Turbo Tax and Quicken) since the large floppy disc days and have never had one complaint. When I installed Turbo Tax early this year Home & Business, all home returns disappeared out of file on computer. Two business returns remained. Then the problem started with Quicken. Just about every entry has inaccurate categories. It is even bringing back entries that my granddaughter who died two years ago is spending money out of my account. After every update, I have to go back and change almost every entry. This is very time consuming. I really am at a loss to know where to go from here. They just had me pay $300 for their service to fix the problem. Problem is, nothing got fixed, and nothing changed. Still most entries inaccurate.

I purchased Quicken 2015 why is this even for sale? I spent the better part of 4 days trying to register it then after I got it up and running can't put billing amount on invoice! Called customer service for help hour and 45 minute wait! Just downloaded invoice off internet instead. I am going to take program back to store and get my money back!!

After being forced to upgrade by Quicken (they cutoff your ability to download financial data from your bank unless you upgrade yearly) I have had nothing but problems with Quicken 2015. The upgrade was very messy. A full reconciliation of your accounts will be required as duplicate transactions will be applied. Now, after successfully converting after around 1 month of use a password has been erroneously applied to my data file. Other posts have stated after hours on the phone and with online help the best that can be expected is a historical restore and yet another exercise in reconciliation. Intuit has gone over the top with greed.. trying to be all things financial. Once they stabilize this release I am sure they will force a new upgrade to start the cycle again... FYI - I am an IT professional ...very comfortable with technology... Dump this company find an alternative. There is no end in sight with Intuit's current 'stick-it-to-the-customer' philosophy.

I have been running Quicken 2012 Home and Business for 3 years. Recently I noted a pop up when starting the program that I could get the 2015 version for 40% off. So, I paid for it and downloaded it from Intuit. It would not install. I spent 8 hours yesterday doing clean uninstalls, reinstalls, uninstalling & reinstalling the Microsoft.NET Framework (as discussed on the Intuit bulletin boards), and spent 3 of those hours with an Intuit service rep named ** going step by painful step through various system tweaks, uninstalls, reinstalls, .NET updates, etc. NOTHING WORKED.

Quicken 2015 - Stay clear of the cloud "feature" unless you want your data corrupted and also expect your invoicing templates will stop working correctly. After 20+ happy years using Quicken, this upgrade comes as a complete disappointment. Beware.

I did a one step update of my Quicken data. I received a notice of a correction to a stock split for PFE stock that I no longer own. I already had a 6/24/2013 record of a 1 for 1 stock split. It wanted to correct this to 1:1.706977 split. There hasn't been a PFE stock split since July 1, 1999. So even the split record I had was bogus, but it was harmless. Accidentally accepting this "correction" caused my 0 shares of stock to go negative and I lost 10s of thousands of dollars. Fortunately I have backups every night. I did several restores before I got a successful one step update that didn't have other failures besides this one.

It's unfortunate that Quicken forces you to update to their latest version by disallowing continued access to banks via Web access. It's not the banks that discontinue the service, it's quicken. It's horrible and poor business practice that Quicken should do such a thing. I don't mind updating once in-a-while, however, forcing me to update when I'm not ready should be criminal. I'm now looking at other financial software, such as Microsoft Money so that I'm not placed into such a position again.

Was forced to upgrade to Q2015 from Q2012. Most downloads don't work. Spent hours on chat trying to get to work. SO FAR TO NO AVAIL. Anyone collecting a class action let me sign up. DON'T UPGRADE.

Quicken 2015 sent out a patch that literally locked people out of their Quicken data. The only resort is to use a backup file and shut down the mobile features until a new patch is available. Horrible customer service, horrible software. This made me lose not only hours of time to re-categorize transactions I no longer have receipts for, but also the data behind it. This also made me lose money as late fees were incurred as I relied on the software to send payment reminders. How does a software company send out a patch that literally takes down customers files? Negligence.

I have been using Quicken H & B for 20+years. I was forced to upgrade to Quicken 2015. It was a disaster. Then it wouldn't accept my password anymore and locked me out of the program. I also noticed that balances were incorrect and/or missing. Reinstalling program - this not work. I was able again to get into file from an old backup, but I had to add many transactions manually and double check each and every account. So far I have spent about 15 hours on this and I'm not done. The program is still unstable, it sometimes just freezes, and updates some accounts but not others. It's just not a nice program anymore as it used to be. I'm very disappointed.

Forced to upgrade software, it doesn't work. Doesn't update accounts accurately, can't balance accounts, can't download from bank now. The old software worked. Why upgrade to a product that doesn't. Have to redo 6 MONTHS work!

The Quicken 2015 Unrecognized Password Thing - I agree with "P of Topsfield, MA on April 1, 2015" comments on this ridiculous issue. I also have been using Quicken for the past 20 years for my finances, and have never seen anything like this. I sure hope that Intuit clears this thing up, especially on my 20 year old file recovery!

2015 Quicken Home & Business - I have used previous versions of this product for about 10 years with little difficulty. I upgraded to the 2015 version early in the year. In the last 24 hours a version update was pushed out to me which I downloaded. This download has disabled by password and I cannot now access my software. All of my family's finances are now locked up. I went through the online help which included installing a file I backed up to two days ago; which, opened just fine with the usual password. The simple process of dragging that file into the software has disabled the password, yet again. I then tried using the password removal tool. It is still trying to upload my files after five hours. With all of these efforts to no avail I then called the helpline and after waiting for near an hour for someone to answer I was finally picked up. Mr. ** apologized incessantly and then instructed me to do all of the things I already exhausted.

After 20+ years of using Quicken I am presented with the message that I suddenly need a password to open my data file. The password recovery tool offered by Quicken does not work. Multiple calls to the help desk and interminable waits on hold have resulted in no solution to the problem after 10 days. Terrible customer service is too kind a description for this company.

Made me update from a working Q12 to a piece of ** Q15. So many problems they have 7 releases/fixes just for Q15 and it's only May and it still doesn't work. My advice: go someplace else and if you find that some place else let me know.

I have been a long time user of Quicken, purchased 2015 Nov 2014. I have had to contact support to resolve password problem, not able to start problem. The current problem is that it wants to do an update but says the update is corrupt. Not able to start Quicken (useless program at this point), not able to contact support, I am sure due to this major issue. 2015 has no usable new feature and has proven to be buggy and not unusable.

I purchased an upgrade from Intuit online for Quicken Deluxe 2012 to Quicken Deluxe 2015 for $37. No big deal. When I loaded it, the conversion corrupted the data, requiring multiple restores from back-ups. The Bank online balances were all wrong. Numerous crashes occurred. In mid-March the Mondo release from Intuit (Intuit's name) was released. Still it continued to fail.

I tried to download 2015 update. What a disaster! I cannot get into my account. After spending hours waiting for tech help; another hour working with them; they have to send it to another department. That was yesterday. Today, no word from anyone. The removal tool wouldn't work. I am scared to death that my 8 years of transactions will disappear. I have back-ups on main back up secondary hard disk, but if I can't get that to work, I'm screwed! They did this last year with their 2014 update as well. WHY DO THEY RELEASE UPDATES WHEN THEY KNOW IT DOESN'T WORK??? I cancelled my 2015 purchase and now await hearing from somebody. They have the WORST technical support than any company I've ever dealt with. I want to buy another software program to replace Intuit Financial Premier. Does anyone have a recommendation? I've had it with Intuit.

Have been using Quicken for windows since they bought Money Counts. Up until now I have had no problem with their software. I was forces into upgrading from Quicken 2012 because they no longer supported direct bank downloads for 2012. Well the upgrade went smoothly and all seemed well until I went to download my bank transactions. That is where the pain started. On older versions one could uncheck a box labeled "download future payments". That prevented future bill pays that were entered in the bank site from downloading to Quicken. This was missing on 2015 version. Call Intuit help line, Waited over 1 hour, got a person who barely spoke English and she told me they did not include that in new version. What a mess. Now it is almost impossible to reconcile my account.

Quicken 2015 has corrupted my financial records. In addition, the prior features in 2013 that are basic, such as option to reconcile to online balance vs. wait a month for a paper statement, are gone. I have been trying to fix this mess for four months, numerous calls and chats with Quicken (two hour wait time), and I still have problems. Intuit should, at the last, refund every Quicken 2015 purchaser. (I've been with Quicken for 20 years.)

Quicken 2012 can no longer receive file imports from banks. I believe that this is a money grab on the part of Intuit. They disabled their software remotely so that they could make their customers update the software and pay more when really it would have worked just as well as is. I have some software for other uses that is more than ten years old and working just fine. I believe this is part of the movement for companies to get their customers on annual or monthly PAYMENTS instead of just buying a product and using it til it's just plain outdated.

Quicken for Mac 2015 could not connect/sync to my "listed" financial institution. Tech support stated that the problem was on my bank's end. I believed it until I started reading some of the other posts. I would like to revert back to my prior version: 2012 Deluxe. It was a product I could actually use.

I was forced by Intuit to upgrade to version 2015, I was contacted by email and told that if I did not upgrade I could not continue to download transactions from my bank. After upgrading and my first update from my bank the Quicken program has become an update, I have 4 different accounts that I update, 2 are tax sensitive with foreign exchange transactions. Almost all transactions were duplicated. It took hours to straighten out the mess.

Problem is with Quicken 2013 release R12 ( 22.1.12.7). When I download financial transactions from my bank, most of the information downloaded contains erroneous data and it could appear in any or all of the entries blocks.

We just purchased Quicken 2015 Home and Business to set automated financial tracking for a social organization. The check numbers disappeared on the Register page. Customer support was contacted 4/21/2015. Rather than fix the problem, Intuit customer support demanded money for a customer support package that far exceeds the cost of the software. Is this bait and switch? What is Intuit thinking? How do we report this up the chain in their management?

I have been receiving emails from Quicken that my bank connectivity will be terminated shortly if I do not upgrade to the 2015 release. I see no reason to pay for annual upgrades to Quicken. I have been a Quicken user for over 20 years and sadly its quality has sunk to the point that I do not want to use it any longer. To top it off, I just tried to download my bank transactions and I get a message that says "Services not available, try again later" So, I tried again the next day and got the same message. So, I guess Quicken has cut me off from accessing my bank transactions. I think this is really bad business and for sure, my wife and I will no longer have any use for Quicken. I think the real culprit is Intuit. I have used TurboTax for many years and have seen the same type of quality decline. It is all about Intuit bottom line and NOT customer satisfaction at a reasonable price.

I upgraded to quicken 2015 and then asked for control of my computer. They then told me they could not help me unless I purchased their over $200 Tech support package. I called back again and got a different person and again the strong arm sales tactics continued.

I had Quicken 2012 - it was fine. I get an email saying if you want to connect with your bank in the future etc you have to upgrade to 2015. Well after trying to download and upgrade and spending 3 to 4 hours online - Intuit admitted they could not get it to load. NOW 4/6/2015 I go to do my taxes on 2012 because I want to make sure I have my records - and somehow in their work trying to get 2015 to work they erased my 2012 account information and I have no back up to complete my 2014 taxes. I contacted them again, spent another hours online and they wanted to get into my records to locate the 2012 copies. OMG who knows what they would do to my computer. Do not buy this - it doesn't work.

I grew up with paper ledgers. Accounting 101 is not that hard. Having features like downloading stock prices and downloading bank transactions are just so wonderful. Problem is I wish Quicken did this without driving me nuts. I was force into update. Each time I update I just about cry. The program just gets worse with each version. Slower, less user friendly, more bloat that nobody wants or needs. Just give me the basics but make damn sure they work.

Have used a Quicken happily for 20 years for home and business. Upgrade to Quicken 2015 seemed ok - until it upgraded for something 2 days ago. Now it demands a non-existent password for my data file. After hours working with chat, they had a senior tech try to "recover and remove the password" - except now they tell me my whole data file is unrecoverable, and the backups haven't worked or Quicken literally erased them in my computer because they're not there. I run VERY complex finances with 4 businesses. This is a disaster and I still have no fix. Can't believe there is NO live tech support.

I have used Quicken for decades and finally decided to take this latest upgrade. I do not like it. One thing I liked about Quicken was it remembered categories for merchants and other payees. Well, Quicken 2015 has lost its memory - not only does it not remember, it remembers the wrong category. Come on man!

I have Quicken Essentials, advised I had to buy Quicken 2015. I did, couldn't download, called Quicken, transferred to India, that's a charm! After 45 mins, advised I had to buy extended warranty w/ customer support, 5 yrs for $349. He wouldn't help if I wouldn't buy. What a ruse. I called my credit card and cancelled the amount of purchase. Thank God Bank Of America helped me out.

I bought Quicken 2015 to update 2012 which they are discontinuing investment updates.. BUT after installation they require your password as normal and then these brilliant programmers require your email address and then they want your personal information which I guess is ok BUT after pressing continue there is an "OOPS" and "there is a problem." I've chatted twice and there is no correction to the problem. WHY ON EARTH WOULD THEY GIVE ME AN URGENT EMAIL TELLING TO UPGRADE WHEN THERE IS PROBLEMS WITH THE INSTALLMENT? This was on Mar 19, 2015.

I have used Quicken for nearly nine years now. 2015 Rental property manager edition is the worst application. I cannot believe Intuit allowed such a horrible version out. I have called their help desk eight times since this version came out. The time I previously spent earning money is now spent trying to get transactions into this horrible update. The last help desk tech actually said I am not the owner of my bank account and closed down the help ticket.

I was notified by Quicken that my current 2012 copy would not sync with my bank as of April, 2015. This forces users to buy a more current version of Quicken in order to continue using this for banking, credit card records and investments. I have been using Quicken for 15 years and even taught Quicken at the local junior college so I am very familiar with the program. The current version--2015--is difficult. I have set up my checking accounts and saving account a number of times, and it still request the same information over and over. ANNOYING!

Step 1 - to upgrade open old quicken and remove all passwords then save data file. Then install quicken 2015. After install it asks if you want to use Intuit password say yes. After on the one step up that you have to go in vault input password in and it will update to cloud but if you want to see the update downloads from banking online you remove the cloud from one step back up. After the one step back up quicken will ask you if you want to backup to cloud I said yes. This is how I got 2015 working for me. I hope this helps a lot of quicken users who are getting frustrating getting quicken 2015 to properly working before updating. I hope this helps others as it has for me.

I have been a long-time user of Quicken on a Mac. I purchased Quicken 2015 for Windows PC in January 2015. It has had a lot of problems. In January, I was able to get the call back from customer service to help me fix a problem. Again, problems downloading transactions and innumerable hours on the "chat" line. They now refuse to put me through to customer service with a call back. They did not fix it. Their own website says they will do call backs. It's a scam. I have asked for my money back and will be interested to see if I ever get it. Uncertain whether a lawyer can help at all.

After getting an email that the version of Quicken I was using would no longer sync transactions with my bank Wells Fargo unless I upgraded to Quicken 2015, I went ahead and spent $42 to upgrade only to find out this version does not sync either. Spent an hour and a half on the phone with their support person and I am still having a problem. I am very disappointed and would like my money back.

I have spent well over 12 hours, maybe more, trying to get Quicken 2015 to work. I upgraded from 2013, but this is definitely a downgrade. Quicken 2015 freezes when I try to update from my bank. On the rare occasions it "works" (i.e., after I had uninstalled and re-installed, it worked once). It misses transactions. The update quotes on the portfolio view also freezes. Ditto the validate routine. I spent over an hour on "Chat" which was totally useless. The Mondo ungrade does not work. Uninstalling and re-installing according to their directions does not make Quicken 2015 work. I uninstalled and tried going back to Quicken 2013. Of course it would not read the new QDF file. So I re-entered data that I had put in.

I have used Quicken for many years. I have used the Mac version from 2004 and on. I have had nothing but problems with Quicken 2015. I had Quicken Essentials for Mac. I upgraded to 2015 because I will no longer be able to update my accounts soon. I keep having problems now with Essentials updating. So I purchased 2015. I have installed and uninstalled this program at least 6 times. I had a chat with the Quicken support person, totally useless. I imported my data from Essentials and all was fine until I updated my accounts. All my account information was incorrect. I added all accounts individually and the same thing happens. How can Quicken release such a worthless program for so much money and expect people to keep buying their product? I really wish I never upgraded. Don't do it.

For some reason three months of entries have disappeared from my Quicken business account. Now when I go to my Wells Fargo account to try to download transactions for the missing period (Feb-May 2014), it will not update. Wells Fargo tell me it is a Quicken problem as I am able to download the historical data for the missing period but it will not sync with Quicken 2010. It will update the most recent data but not from last year. Why cannot Intuit have a little integrity and allow user to use the software they have paid for? I wish there was another alternative then we could all jump ship.

I had Quicken 2012 and was required to purchase Quicken 2015 in order to download my accounts. I could not register the new version and after spending 2 hours of one of my IT personnel we finally got registered. Now in using it I cannot pay bills because I cannot get onto one step update. I am not litigious but Intuit should be ripe for a class action suit because they care not for their customers or their problems. I have a $150 million a year company and any complaint guest in the 10 states we operate in can call the President or Chairman (me) of the company and we will handle it personally. We feel indebted to our guests (customers); however Intuit must feel confident that they are the only game in town. How sad!

Upgraded to 2015. Now have password problems. Online support slow and nearly worthless... Spent 2 hours online and still not working. Looking elsewhere. Intuit does not care about me...

Two examples, both in the last month. First and most egregious, they simply decided that I would no longer be able to use Quicken 2012 to handle my banking transactions. No discussion; no rationale, just "boom" - your software is now junk. To handle my banking, I will be required to fork over the "reduced" price of $59.99 for Quicken 2015. This is unprecedented. I am still using Office 2007 with no problems. And even if Microsoft (or any other vendor) stops supporting a product, it doesn't just cut you off so the software is useless. In my mind, this is simple robbery - just a desperate grab for consumers' cash.

When I narrow the screen, the screen does not get smaller and retain all the info, it cuts off the info on the right so that you can no longer see it. I am sorry I bought the 2014 version... I should have stayed with the earlier version I had. From what I see, the 2015 version is just as bad.

We have been using Quicken for 15 years. We have never had any problems. The newest version is unable to update banking information. It often states it cannot find an internet connection, while other connections work flawlessly. It is very frustrating. Are there any suggestions on getting it to work!??

Quicken Deluxe 2015. Intuit will not provide a means to me to get 2014 transaction information imported into the software program. I purchased the software and installed it only to discover after very much research, that Intuit does not support the standard universal financial exchange file extension, .ofx, and I cannot import my data for 2014 into the software. The only file extension they will accept is .qfx, which is a proprietary file extension that they charge banks a fee to use.

I have contacted Quicken support a few times over the years, and not even once have they been able or willing to help. Another issue is the adds and pop ups they push to you, trying to get you to upgrade. You can not stop them without uninstalling the program.

DON'T RISK UPGRADING TO QUICKEN 2015. This a nightmare and the online help people are too. The program sure makes you rich but it adds accounts, does not balance and is totally out of this world compared to 2007. It is awful this company does not provide decent support and I have a big mess on my hands to balance, reconcile and print. Stay far far away.

I have been a Quicken user since before Quicken for Mac 2007. It is astounding that Intuit took eight years to develop this useless program. I have 30 second "hour-glass" waits EVERY time I try to enter a piece of information in EVERY transaction I enter. I have spoken with chat agents who have told me that Quicken is "thinking." I wish I had "thought" before I purchased this program. And my letter to Intuit's corporate office has gone unanswered. They are probably "thinking" of another excuse for the disgraceful performance of this product.

I have used Quicken for 20 years and it has had some glitches. I would lose data and spend a day trying to retrieve it even though I had made backup copies that could not be imported...for some reason. I would end up downloading as many transactions from my bank and start again. So, when Quicken wrote that I would not be able to download transactions from my bank using 2012, I decided to upgrade. With the discontent over both 2014 and 2015, what should I do. I actually closed a bank account that would not download into Quicken 2012. This dilemma is a real stumper and does not speak well of Intuit.

I am just getting started with Quicken Premier 2015, and it is frozen at "Quicken Update Status." I tried uninstalling 2015, and I get a report that is in the middle of an update. I don't believe that -- I believe it is hopelessly stuck. I hoped uninstalling 2015 and then reinstalling it (allowed up to 3 installs), I could get back on track. Nothing is working, and I now cannot use any Quicken and do not have access to years of financial records.

I have been a Quicken user since 1996. I have upgraded at least every two years. Quicken 2015 is a total disaster! My new Quicken freezes about every third time that I use One-Step Update. I have never been able to make their claimed credit score work for me. I always get a Server Error each time I attempt to use this feature. I have scoured the internet for a solution and tried everything that was suggested. I spent nearly an hour with a totally worthless Intuit support agent who could do nothing to fix the problem. I have also been a TurboTax customer for many years but this year I will be doing my taxes with H&R Block software. Why has not some smart software developer come up with a good alternative to this very inferior software?

Had significant issue with password with Quicken 2015. I am able to reset using its website, but still vault password will not work. There is absolutely no telephone number to contact for support. This is is ridiculous. I agree there should be class action suit against it.

First, Quicken help process does not allow selection of Cash Manager 2015 to find solutions. Second, Cash Manager shuts down when attempting to assign category groups. Third, when creating reports from downloaded Capital One MasterCard, the amount in the report is different from the linked amount in the register. Fourth, it seems that Quicken support does not wish to actually speak with a customer at any time. I have been a Quicken customer from many years and generally have not needed to contact them with issues but after this experience I will be looking for an alternative (doubt that Quicken will care).

After downloading a new version of Quicken (2014) and spending several hours with Quicken and with Bank of America, neither were able to find a resolution for the inability to download transactions from BOA. Anyone have solution?

I bought Q 2014 early in 2014 and had problems downloading stocks from the get-go. After stock download episodes was afraid to back up bank accounts. Finally gave up and now use it for bank accounts only reconciling the old fashioned way, doing nothing online. Schwab takes good care of my stocks better than Quicken did anyway.

I am running the current release of Quicken Premiere 2015 (R3) on a Windows 7-64 bit Professional system and still have repeated problems. I have used Quicken for at least 15 years and upgraded from the 2012 version. If you have multiple accounts from different financial institutions and of different types, expect the conversion will cost you time in working around flaws in the software that somehow did not get noticed in this review. I have encountered bugs involving brokerage, bank, and credit card accounts. These have occurred with at least four different financial institutions.

2014 has all kinds of problems, customer support - awful. After 25 years of service, am ANGRY!! Would like to know if there is a CLASS ACTION LAWSUIT. Intuit does not seem to care about their customers.

I wanted to import transactions from my bank (which is supposed to be supported by Quicken and my bank). I downloaded a transaction file from my bank, and attempted to import it. Quicken would not import it and did not give any error message or error indicator of any kind. It only popped up a "One Step Update Summary" screen. Apparently I am supposed to guess what that means. I found that the only customer support offered by Quicken is via chat, and the chat representative was not very bright and even less knowledgeable about the product. Quicken offers no way to escalate a problem to a more qualified person. It appears I will have to switch to a different money management program. Hopefully I can find one that can import my records from the many years I have been using Quicken (in the days when Intuit supported their products).

After losing data from an unexpected hard disk failure, just a few days before an IRS Audit, I had hoped to recompile my records using Quicken 2915 Home and Business. The program has great promise, and when coupled with add on file translation products from Moneythumb, I thought it would be a good platform to recover my transactions for the tax period under review.

I have been using Quicken for Mac 2015 since it first came out. In fact I was a beta tester. I have a number of complaints. This is very basic. The data files do not contain the date that the files were last accessed. This should be fundamental. Investment brokerage accounts do not reconcile. There does not seem to be anyway to easily reconcile the Quicken statements to the monthly statements I get from my brokerage house. Scheduled loan payment transactions do not reconcile and change the principal and interest payment split as the principal goes down.

Had significant issue with password with Quicken 2015. I am able to reset using its website, but still vault password will not work. There is absolutely no telephone number to contact for support. This is is ridiculous. After hours and hours, I was able to resolve issue, but this is crazy when I purchased software this week. I agree there should be class action suit against it.

I was unable to download data from my credit card co. and bank, and Quicken was unable to solve the problem-- it was pretty much the same run around described by the other writer. What used to be a good tool and a time saver (previous editions of home and business were great, they just stopped supporting that feature) has become a hassle and a time waster. It seems like success has spoiled them.

I bought a new version of quicken and found I could not log in. Had to change password and did that successfully. I was still locked out of program. Found had to only talk to someone by typing. Not Good. After over an hour and frustration accomplishing nothing I was told they could schedule someone and then I was disconnected. My new password brought me to my account, but program will not work. That is no way to run a business and when you are dealing with people's finances, SHAME on quicken. I tried to go back to my old program and that is when I was disconnected without a scheduled call. I would never use them again but all my data for 20 years are in quicken.

No more phone support; they only do chat and online community. The community is full of questions but no answers from Intuit. The chat people do not read your responses on the chat. Several questions, several attempts trying to get answers from chat. After 2 hours on the "chat" I wrote that we were in the same place as when we started the "chat" and I was tired of wasting my time with no answers in sight and I was going to quit and eat dinner which had gotten cold while I was "chatting." Her answer back to me was "I understand, click on show reports and click ok when the check appears." She never even read what I had typed. Worst company ever for customer support!

Be very concerned real vulnerability! Have been a long time consumer of intuit Quicken product and with the requirement to have and allow the intuit account to be a Man-in-the-Middle, security concerns are very present (not to mention the likely subscriber service fee in future to use). I expect a security attack will compromise all users. This should be an optional account for those consumers that wish to use the mobile apps. For the home user, the institutions that you already trust are providing the security that you need (as long as you are utilizing it). I would NOT recommend this product to any one until such a time as they fix this security problem, or at least make it optional, i.e. if you choose to use the mobile service then you take your chances with intuit security. (I have seen no nothing from intuit to assume any liability if they are attacked and consumers are exposed.) Thanks!

I have been a Quicken Home & Business user for many years and I must say I encountered very few problems until this year. When I did have a problem I always was able to contact them and receive assistance. That's no longer the case. This year I updated Quicken 2015 online as I have usually done in the past and everything went fine until I went to open the program. I entered the usual user and password information, plus they required an answer to a security question. I thought this was a bit strange because I had never been required to do this before. Obviously there was no correct answer to this question, therefore I was unable to open the program. I tried to find some help but anytime I called a number, I was referred to their website to solve this problem.

I purchased and was sent an email in a very timely manner. I downloaded to my desktop very quickly. After that, nothing worked. I was told my computer was not compatible (I checked and it was). I tried to call, but all contact is through chat. I chatted, lost connection, regained connection, time in response was slow. I was told it was my computer. I spent all morning and used various avenues with no results to the problem. Quicken chat folks were sorry I could not get the product downloaded. I have requested a refund. Chatperson Rona said it would be 7-10 days. Why can it be bought so fast, yet refunded so slowly? I am very dissatisfied that I lost my whole morning as well as 70 bucks (until 7-10 days).

I recently contacted Intuit with respect to issues I am having with their Home and Business product. The primary issue is with respect to the ability, or should I say the inability to download transactions from a financial institution. I spent over an hour with someone on the other end of a chat window trying to resolve this issue. I would have preferred to talk with someone but as the chat person stated, "we don't offer Phone Support anymore."

When trying to delete a transfer between two retirement accounts, the error message is: "The transaction was created as a transfer to an investment transaction. In order to change it, you must go to the source transaction by using 'Go to matching transfer' from the Edit button." I am unable to edit or delete the transaction from either the account the funds were transferred from, or the account the funds were transferred to. It is an endless loop that can't be resolved. I contacted Quicken by phone and by chat room and no one had a solution other than it will be resolved in the next 2015 version.

I cannot access 20 years of data after upgrade to QP 2015. No help is available.

DO NOT UPDATE QUICKEN to 2015 Version!!!! I have had Quicken since it first came out on a floppy disc and had not had a problem until I downloaded the Quicken 2015 CD to my computer. I had moved 5 years ago and the email associated with the upgrade captured my old email address. After spending four hours (total) online on two different evenings with two different Customer Service Representatives, my old address **.com was still not changing to **.com. Therefore I had no access to my old account and had to delete the new account and delete the 2015 download and go back to the 2014 version. I thought that would work but somehow the 2014 version has the same problem. Even tried to delete both files and install the 2015 version again using a week old back up for the external hard drive and still have the same problem. I was told by the last representative that she would call me back and set up a time to fix the problem. Time passed and I had not received the promised call back so I reverted to placing my 2014 version on an old Desktop from the basement and that trial ended up also with the old email. I am in hopes daily submitted email changes will get some notice and resolution but I am not expecting any.

December 20, 2014 I purchased Quicken Deluxe 2015. After installation, try to update all my banks accounts. The biggest problems are that it does not connect some accounts at all. So I double check all my passwords and change some passwords. First it works, then next day I try to update all my banks accounts again and it does not work. Message Quicken, "Can't update these accounts because of an error on the Quicken server." After spending countless hours, very disappointed. Returning back to Quicken for full refund. And trying out YNAB. PLEASE DO NOT PURCHASE QUICKEN THIS 2015.

We purchased Quicken 2015 and downloaded it from the internet. That is when our troubles began. 2014 worked very well, but 2015 caused double entries and wrong amounts and did not carry over what was on 2014. What to do? We called the help desk and were told everything could be fixed for $99.00. So, you build a product with flaws in it, then have the brass to charge your customer $99.00 to fix Quicken's problems. Also, be prepared to talk to someone in a far away land.

My wife and I bought Quicken to help us manage two separate checking and savings accounts and retirement and investment accounts. We are beyond disappointed. After two days of trying to get our accounts to just reflect an accurate balance after install, we are ready to return the software with extreme prejudice. After installing, neither account has a balance that's even close to our actual balance. My checking shows a balance that's a thousand dollars higher than it should be and my wife's is $150 in the negative. In the ledger, it shows some transactions twice, and it changed which accounts have certain bills coming out to the opposite account. I would rather start from a known balance than have this faulty program jumble two accounts together like pickup sticks. I suspect that the government uses Quicken and they may be single-handedly responsible for the financial crisis. Then there is the support... There is none. How is making a website where other customers who are having problems post their issue to be answered by other unpaid users, considered support? While technology may have progressed beyond measure, this takes customer service back to the dark ages. It's akin to Marie Antoinette offering the peasants some cake.

Just like the person whose review about this product is below. I have been using Quicken for a number of years and I recently upgraded to 2015 and have had nothing but problems. I had no choice but live chat to solve my issue and it took over 4 hours! Do not buy this product until they improve their support. They had no dial in option to come in your computer and fix it. The people are not properly trained and the company has no serious concern or interest in supporting the product. When you reach the product section by phone it says they have recently changed their customer support and then hangs up! That says it all. I will be looking for their competitor product.

I have been 'speaking' with Quicken for over a month now regarding errors in my Quicken for MAC 2015. Initially I began using their chat people; however, I noticed they weren't reading the 'questions' I submitted. Following this I began demanding to speak with supervisors. They do have 'supervisors' who will call and appear to be more knowledgeable; however, the problem is now worse. One of my 3 accounts at Merrill Lynch began with a $20,000 error. By following the advice of the Intuit Chat Support, it has now blossomed to over $800,000. They sell a product, provide support but don't appear to train their staff.

I have used Quicken since 1992. I recommended it to everyone. I have upgraded about every other year since then and just updated from 2012 to 2015. Luckily I only installed on my netbook to try it out and am now going back to 2012. If the online downloads quit working in the 2012 version then I will just manually enter transactions until Quicken can become a customer service oriented entity again or someone else comes along to blow them away. Maybe Microsoft will revive Money. I see a window of opportunity for competition here. With all of the recent data breaches, a company that requires you to enter the cloud with all your financial information just to use a mobile app or see your credit score is just crazy.

I was excited to begin using Quicken 2013 last year and spent countless hours entering checking and credit card info. About 2 mos. ago I was not able to update on the one step update and just got error messages. After several chat sessions for hours at a time and no results I was able to get a call back 4 days later. I was told to change from Express Web Connect to Direct Web connect with my bank. It worked fine for several months but apparently Quicken made some "upgrades" which booted me off. Well I signed up for all that was necessary with the bank and now I realize that it still doesn't connect. I cannot tell you how frustrating it is to enter over a years worth of data and now not able to do anything with it.

I have used Quicken for over 20 years. I was having difficulty with it losing my data. I upgraded to 2015 version. I have had nothing but trouble from it. Every time I go to add a transaction to an account, the account has lost the majority of my data. I have spent the majority of my day today re-entering three times all my checking accounts. I tried to used Quicken tech help. They don't seem to know what they are doing. Totally frustrated, I really want to change programs.

I was forced by update to Quicken 2015 when I upgraded my Mac to Yosemite. The program does not allow me to print my checks. I spent 2 hours between chat and an online technician, who promise to send me an email with the required info to fix the problem. I didn't hear back for a week, so I contacted chat help again. I spent another 1.5 hrs. with chat, re-explaining and jumping through the hoops, showing the guy the screen shots. After this 1.5 hrs, he finally understood that problem that, had he read the notes, he would have understood right away. Then I was assigned a time in 4 days for a technician to call me back. I explained I wasn't available at that time, but this didn't compute, until I threatened to report this whole problem online. Theoretically, I have an appt. time the next day, when I have another three hours to spare to deal with this. This is completely unacceptable customer treatment. We shall see. To add insult to injury, I actually paid full price for this useless program a week before their Black Friday sale. Stupid me.

Recently I installed Quicken 2015 onto over 10 years of banking data. The data was within earlier versions of Quicken. As I attempted to download my current banking statement, the program wouldn't let me get past an online password vault for an account that I had closed 6 years earlier. There was no password for that account but the program wouldn't let me change the password or delete the password requirement. I searched in vain for some number to call and eventually had to do an on-line chat. After 2 hours of "I am certain I can help you..." and "I hope you are having a splendid evening..." I realized that the person on the other computer had no freaking idea about what was even the problem.

Quicken used to be a wonderful program. I have used it for many years, 15 or more, and used to recommend it to everyone. Never again. Everything was good until I updated it to the 2013 version and then the 2014 which was worse. They pressure you to update saying they will not "support" the earlier versions but this is only a ploy to sell you a new version. If there are no issues with your use of the program, fine. But woe to you if there are any problems. Their support is horrible...the most maddening, frustrating process imaginable. First, there is no ability to talk to a live person, no phone number. The best you can do is get chat support which is very difficult to connect to, if you can connect at all. The only other option is asking other users for help who might have had a similar issue. What kind of support is that? Quicken does not stand behind its program; it is not trying to resolve the myriad of problems people are having and it is apparently getting worse with each new version. Just read the hundreds of complaints. Warning: Use Quicken at your peril...you may be watching years of financial data disappear.

Buggy, crashes, report totals don't match the detail. Even a report with two numbers in it doesn't add to the total of the two numbers. Stick with Quicken 2013 or 2014 where they have had enough time to fix the bugs.

I cannot access part of my promised software. It will not open with my password and when I try to change the password, they promise a reset password that never arrives. They want me to pay for support and offer no phone availability. Of course, they continue to pester me to buy the current version.

Unable to install Quicken 2015 from the CD Purchased from Intuit-Quicken, I tried to contact Quicken Support. None of the FAQ hits resolved my problems, and Quicken's Chat Link does not work. Quicken has severed all telephone numbers and thinks it can rely solely on its online support system. It is no longer possible to speak with a real person...let alone a virtual one...in Quicken. What are customers to do when Quicken's online system is broken...like it is now. This problem has existed for more than a week? (I have been a Quicken customer for over a decade...from nearly its inception, but I am now thinking seriously of finding a different product. Such a move would also cause me to switch my tax program from TurboTax.)

I have used Quicken since the first edition came out over 24-35 years ago. It is, in my opinion the best financial software on the market. Every time I updated Quicken, it automatically recognized my password and there was a smooth seamless transition from one year to the next year update.....until now. I downloaded Quicken 2015 from Intuit, expecting the same seamless transition that I had experienced previously over the last 25 years. When it was finally installed, the sign in overlay popped up and I typed in my usual password. I was notified that my password was incorrect. I tried again, thinking perhaps I had inadvertently misspelled it and again was told it was incorrect. I tried multiple times, unsuccessfully, finally giving up and reinstalling Quicken 2014, which immediately recognized my usual password. Intuit needs to correct this, immediately.

Quicken sadly has continued to decay and Quicken 2015 for Windows is no exception. It is such an amalgamation of old code and new code it needs to totally rewritten from the ground up. I have used it since 2000 and each year it seems to add pointless features that make it "look good" with little thought behind the consequences. It cannot even add properly. In a budget for 2015, the expenses are added wrong (QuickenExp2015) vs the same 12 total expenses in Excel (ExcelExp2015). All it takes is a calculator to confirm the Excel total is correct. I tried Quicken Chat to resolve the problem. The employee that I chatted with tried to obfuscate the issue by trying to blame in on bad input. Bad input? I politely explained that it did not matter what the input was, we were dealing with TOTALS and it was those TOTALS that I put into Excel.

Today, I downloaded Quicken 2015, and I've had nothing but trouble ever since. In order to get into my program, I was asked to provide my User ID and Password. My User ID was already filled in as my email address, but I don't use my email address as my User ID. I tried to change it to the User ID I do use. The program would not let me change it. I entered my password any way and was informed that my password was invalid. But I had just used that password to download Quicken 2015. The program wanted to know if I wanted to retrieve/change my password. Not knowing what else to do, I said yes. I followed the instructions on the screen and changed my password. I still couldn't get in. Then, Quicken asked me if I wanted to retrieve my User ID. Again, I said yes.

Attempting to set up PayPal Credit (formerly BillMeLater) in Quicken 2014. I am getting a message that says Quicken cannot connect to the servers. The message says not to contact PayPal as they cannot fix the problem, and to try again in a few hours. I have been attempting to do this for over TWO WEEKS! It appears that Intuit no longer offers any kind of telephone support, just canned answers that usually don't address the specific problem.

I contacted the Quicken chat because Quicken was crashing when adding a 401k account. I was asked passed to a seconds level of support and almost immediately asked to reinstall quicken. Ok, we can do this 1 time. Then when I got the exact same results, I was talk there must be something wrong with the code I installed quicken with. Huh? I got it from Quicken... Yes, they said, but it must be corrupted because Quicken does not have this kind of problems. News to me since I WAS having this kind of problem!

Quicken seems to take every opportunity to make their product stupider. This new version has mysteries for simple tasks like a credit return charged to a credit card to bank transfers between account. They've eliminated the "credit" and "debit" columns that were a standard in Quicken 2007 and before, in favor of auto fill boxes for people who don't know what a plus or a minus sign means with money. The result is genuinely stupid and of no use for anyone who needs to do more than download their bank statement to Quicken. And once you download it, what is the point? You cannot reconcile any account when all the info comes from the bank -- it will always agree with the bank!

I have used Quicken for years and recently my Quicken quit being able to connect to financial institutions. I did check the things to try from Google, and from the Intuit website. I reinstalled my Quicken 2012. Nothing helped and my computer runs fine otherwise. The lady on chat spent 40 minutes "researching" what seems to be a common error. Periodically she would paste responses to the chat of suggestions from Intuit help. I eventually asked her how long she had worked at Intuit. She answered that it was not their policy to disclose that information. Then we were disconnected.

I recently needed to download and re-install my Quicken software after a computer cleaning. I did not remember my username and password, so I began the commonly routine and simple steps to retrieve my information so I could log in. I was unable to recall my "special question" answer and ended up locked out. This too is not uncommon in our account saturated world. I figured a quick call to the "service" line would clear this up and I would be on my way in no time. This is where I fell off the Intuit/Quicken cliff.... No service line. No live chat. No support... unless you want to pay for it or purchase the latest version! I was repeatedly routed to the service "community", which is not a service at all. It is a collaboration environment. Intuit needs to remove the word "service" from the community site. It is not IT service. It is good, passionate people doing good work. But unless they can help you with your account, passwords, payment methods, etc... it's not service!

I have been using Quicken for over ten years and have always got newer versions by call customer support, thus not having to used a CD to update. I updated to Quicken 2014 in March of 2014. Three weeks ago my hard drive crashed and has since been repaired but I have no CD to use to reinstall. I found a Quicken tech support - 1-877-251-7736 - and call and they wanted $75.00 to reinstall Quicken 2014 and $199.00 to retrieve my records from the server. I spoke to Rahul and a supervisor named Nick and got no satisfaction. I have my credit card bill showing when it was charged. Any help or support you can provide will be greatly appreciated. Thank you.

Faced with losing the ability to download transactions in 2015 I upgraded Premier 2012 to Premier 2014. From the outset this "upgrade" has been a disaster. First, the software would not install without an extreme work around for Windows 7. After finally installing the update I started getting download error messages -- Quicken Chat Support had me deactivate and reactivate all 20 of my accounts. This caused duplicate transactions and countless errors in reconciling already reconciled accounts. Finally -- last three days -- NO transactions have been downloaded from any of my financial institutions. I spent three hours with Chat Support until the support person gave up and said my issue would be escalated... It has not been escalated and I have had ZERO assistance from Intuit. Program is now useless with over 10 years of data hanging in the balance.

In order to get a refund for Quicken 2015, which I found to be unsatisfactory, I was forced to wait for hours to "talk" with a rep on a chat line. After taking a long time to process my request, he informed me that he could not process the refund because it was less than 24 hours since I had purchased the software. In addition, I would have to go through the whole process again when the 24-hour period had passed.

This policy was not in effect when I purchased the product. If you read all the reviews on the 2014 software, it is just useless to purchase the newer product due to flaws in the program. The product produces false data that is needed to report personal and business income and they are not held accountable.

I asked for a password re-set...what did I get? You wanted my security password. You asked for my ELEMENTARY SCHOOL, I selected for my security password the last name of my best man...NOT MY ELEMENTARY SCHOOL. Tell your code writers to put down their Red Bull and PAY ATTENTION on issues like this. Now, how do you intend to resolve this issue? This isn't my first rodeo but might be my FINAL experience with Quicken!

I wanted to use Quicken Online Backup but the form required the use of the ADMINISTRATOR mode and I was not able to turn on Administrator mode, perhaps because I use Windows 8. Please cancel my application and issue a refund to my Amazon Credit card. The last 4 digits on my credit card are **. I prefer to NOT file a dispute to accomplish the cancellation and refund.

Intuit advertises that their product(s) Quicken deluxe - handles multi-currency processing. This is a false and misleading statement. After you purchase you will find out that you must buy two separate versions: One for USA banking and a second (Canadian version) for Canadian processing. The two versions do not interact. When escalation sought - the customer service people gave non-working phone numbers. They oversell - give misleading info, then when caught up in the lies - they hang up and/or give more false statements. Truly a despicable organization!

I have never taken to a public forum before to express my disgust at a company, so that's how bad I found this experience. Firstly, I had no idea when I first purchased Intuit's Quicken product, that customer service was a 'paid for' add-on. Really? In this day and age? On top of that, to get ONE question answered by an 'expert' cost me $10. Oh, and the other thing to note before you consider paying this fee, their phone lines only work during business hours Monday to Friday, and if you want any 'live' support outside that, you have to use their live chat feature which sends you overseas.

I have been using Quicken since 04/05; I moved from MS Money. My wife received a message saying Q2007 will not be supported since a new release was out. "Supported" in common sense means no future updates, right? No, "supported" means your paid software will no longer be able to import downloaded bank statements. You have to buy Quicken 2013 or whatever release it is in order to continue with bank DL. There are two options in Quicken to import DL files: Web Connect or Direct Connect. DC is if you want to give Quicken your username and password. It will DL and update for you. With WC, you have to DL the updates and then Quicken "connects" to the files. Both of these options will not work if you do not pay $40 for the current upgrade. In three years, the price will be $70 or more.

Two weeks ago, I discovered that all my Quicken account balances were inaccurate. I suspected an infection so I called my anti-virus protection company, AVG. After running a scan, they said the problem is with Quicken, and if I would call Quicken that Quicken likely would have a fix. In the past two weeks, I have spent over 20 hours working with Quicken tech support by way of "chat" sessions. What a waste of my time!

I purchased Quicken 2012 for my business from Costco and have paid for several upgrades. This program is the most useless product I have ever owned. One of the "fixes" was that we had to render payments to vendors and then the system changed it to a payment. However, if you forgot to do this (and why would you enter your payment as a negative?), then your payment was entered as a credit. This is one example of how moronic this program is. This and many other errors in the program have required that I hire an accountant as I am unable to run my business with the current issues with the program. The cost to fix is $800.

With my Quicken 2010, I had no problems downloading my transactions from my Wells Fargo bank account. This year, I decided to upgrade to Quicken 2013, and it's been a nightmare since. Intuit customer support has been horrible - dropped calls, emails taking me in circles. They just don't get there is a problem with their software. I've had enough of deactivate, re-activate, validate, download from bank, delete and re-establish accounts - all manner of try this, try that, everything but Quicken fixing the problem. Their customer service has completely messed up my entire checkbook register to the point I had to go back to a previous backup and have been entering transactions manually. Horrible experience since upgrading.

Following their instructions, I attempted to call Quicken to get customer support. I called the numbers four times, entered the incident reports they gave me, was placed on hold and waited about 15 minutes each time. After each wait, my call was dropped. I then contacted their corporate number. I was supposed to be transferred to President's office and no one answered. The calls just continue to be dropped and I get no support.

I have been a loyal customer of Intuit since early 2007. I have upgraded my version of Quicken Deluxe for $60 to $70 per year. I upgraded to 2013 Deluxe on 10/10/2012 with the promise of a $10 saving. I updated my accounts on almost daily basis. I started to notice that transactions were missing. I would log in to the financial institution's website to download the missing transactions. Funny thing is in the 2012 version, they only released two updates. In 2013 version, they have released two patches in two weeks. When I would manually download the transactions, I would get a box asking me to set up a new connection. The options are to link it to an account where one account was deleted three years ago or an account that I had closed and deactivated on 5/24/2010.

I have Quicken 2011, everything was working fine and now all of a sudden, it has stopped updating from my bank. The workaround was to deactivate my account and then reactivate it. Now, I cannot get my account online. This is ridiculous.

I have been a Quicken customer for years and usually have no problem when seeking help, such as getting the right screen. Apparently, since the last time I asked for help, they have switched things where now they tell you tech support is free just by going to the support website. But when you go to the website for support, you fill out the info and a phone, chat, or email contact doesn't come up. Out of frustration, I paid the $10 one-time support but still could not get a phone number or contact. I tried cancelling the $10 support, but again, I had no one to contact about cancellation. I will try to cancel it when my bill comes. I eventually solved the problem about the screen myself, but I have serious doubts whether I will keep Quicken, since it doesn't synch with my bank anyway. I have to enter it into my bank account and again into Quicken.

Money-back guarantee on software. Okay, so it’s May 25, 2012 and there’s still no check that was promised on 03-14-12, 01-10-12, and 09-18-2011. What gives, Intuit? Do you enjoy ripping your clients off?

I bought a Quicken program with a money back guarantee over 15 months ago. I did not like the software. I followed the instructions and returned it to the company. I have had six phone calls to the company to follow up. Each time, they confirm that they received my returned software and supposedly, the check is in the mail. Well, don't fall for that **. There is no check. You took my money and the product! So sad to see another good Michigan company becomes too big and blows it on customer service. I'm tired of talking to your overseas team that tells me, "please be patient, your check is in the mail". Unless it's on a slow boat from India, I seriously doubt you're going to live up to the "money back guarantee".

I was told Intuit had to complete 2 withdrawals from my checking account to make sure everything worked before doing my first payroll. I was told the charges would be immediately reversed. That was 1/4/12. I have called multiple times, and the charges have not yet been reversed. They were small withdrawals, both under $1.00. I'm thinking that they are doing this with every account and keeping all of the money from everyone, as the amounts are small. Could this be a massive theft, small amounts adding up to a very large amount? Is there anyone overseeing their accounting practices?

I tried 3 times on Saturday on chat line to get password reset on computer. They would ask which password. There is only one box that comes up on the screen that asks for password. They want to know my old password. If I knew my old password, I would not be calling. An email came today which I followed the instructions, except some of the things the email wanted did not appear on the screen with a place to enter them. The 5 people I interacted with (3 by chat and 2 by phone) did not make me feel they cared about service. The first by phone this morning had to get somebody else on the call as he could hardly speak English. The second just hung up on me. I have never been involved with anything regarding password reset that was this difficult. This is the absolute worst service I can imagine. I just bought $285.00 worth of checks, envelopes and deposit slips from Intuit for QuickBooks and I get treated like this. Your people have no interest in taking care of the customer. I said he hung up on me. I have never had this happen with any company I do business with before.

I have just been informed that functionality in Quicken 2009 that does not rely on services from Intuit will be crippled this year, and that I must upgrade to a 2012 version. This version has no features I need, is not required for continued functionality due to changes in industry standards, only required because they cripple their $99 software. Being legal doesn't mean being ethical apparently.

I paid for a 2011 upgrade that would not unlock the second time on the same computer. Customer support said they could not find me in their records after all the business office and home purchases. I said, "You have got to be kidding me. After all the years I have been purchasing products from your company?” She could not understand my name and even after spelling it she got the spelling wrong. I told her I will take my personal and business software and junk it. I will also find another company interested in my money. I deep sixed the software and will deep six the rest. Very expensive both time and money-wise. Good bye Intuit. No time for poor customer support.

I am not even going to begin trying to explain everything that has happened during my time with Quicken. Let it suffice to say that I purchased Quicken only a few months ago and have spent hours and hours and hours on the phone with people in India who cannot understand the simplest of questions or concepts, i.e. tips from my business customers. The money I've spent on Quicken and the time I've spent with their idea of "support" has been an absolute waste because I will throw this garbage away and buy a product from someone who has English-speaking support. A program is absolutely worthless if they are unable to answer basic questions about how to operate it.

Quicken has required me to download my financial data to their system in order to unblock my password. This is absolutely absurd. There isn't a company around that can't give you the tools to change a password. This company is located in India and the operators are not only unintelligible, they do not know the English language.

In late November 2011, my version of Quicken Home & Business 2008 advised me that it no longer supported connecting to my banks for the download of banking data. The warning box said I had until May 2011 to upgrade as the version was no longer supported.

They do not leave a message, and they hung up before I can answer the phone. I want nothing to do with this outfit, and I have no business dealings with them whatsoever. I am on the National Do Not Call list and I have filed a complaint.

Quicken called our home to offer us lower interest rate. We had just financed with them in February of this year, so they said there would be no closing fees. Then our appraisal came in $115,000.00 lower than the one they had done six months earlier. This is twice we have been cheated by Quicken, and I have learned my lesson. There needs to be a class action lawsuit against these people. We need a lawyer!

I spent hours in trying to find a voice to help but the online menu would put me into a catch 22. I am finally admitting defeat. When Quicken works, it works well, but when problems arise (corrupted password that would not reset), you're on your own without any help from Quicken. It is not worth the effort to continue. There must be other services.

Company would not refund a fraudulent charge made by a person using my credit card. This user had different email and telephone number than my own (different area code totally) The other two U.S. businesses from which the scam artist fraudulently ordered services IMMEDIATELY refunded the money to my credit . INTUIT customer service people were not only difficult to understand, but also verbally attacked me...the victim.

For more than a year, I have had a problem with quicken that prevented me from downloading certain account information. The problem is clearly a typo in their web application but they continue to string me along by pretending they can't read the attachments they requested me to send. I have confirmed multiple times that the attachments are fine by copying myself and others on the e-mail, but they keep claiming they are corrupt and to send them again. It is clear to me that they are not interested in really resolving the issue because they keep making the same requests despite their own inability to use the data. I have tried to escalate to a manager or supervisor but there is no way to get past their first level support. I have finally decided that no software or company is worth the aggravation Intuit is putting me through.

I signed up on Quicken Loans' website to inquire about refinancing. Before I even hit the submit button, Anwar ** called me and started processing my request. He asked for $500 up front for appraisal, which he promised I would get back as a check during closing. I asked for a schedule for the appraisal and he said I don't even need to be present in my home. This should have been a red flag for me, but from what I previously read, they are a reputable company so I went ahead and gave him my credit card number.

Redeeming a reward certificate is not simple. A copy of the Quicken Delux, as promised, was not received

Quicken 2011 Rental Manager is utterly worthless. It does not import Quicken 2005 files. The 2011 conversion process does not allow 2005 file importation. Files are now unusable because Quicken 2005 no longer works! My system now indicates I am using a "future version" of the product.

They asked for $500.00 good faith dollars. They dragged the process for about 3 months. They were never able to help us. They had about five people working on the same loan and repeating the required paperwork. In the end, they did not help us and kept the $500.00.

Basically, Oliver called offering to refit me at 5.25% for 15-years. The current is about 4.25%. A lot of bungling occurred on their part. First, they had my income too low. They then had me as the owner of my own company. My brother owns the company. I had to get a CPA certified letter stating that I didn't own the company. In the meantime, Oliver went on vacation leaving me with Nicci. She then went on vacation. Finally, Oliver came back. Needless to say we came to the interest locking deadline. Suddenly, Oliver called back saying that I was now qualified for a 20-year mortgage. I already had 17 years left on a current 20-year mortgage. Why would I agree to extend it out another 3 years? I told him we'd cancel out. I can deal with losing the $500 which has been a good faith payment.

Intuit changed my password for my Quicken Deluxe 2007 accounts on my PC without my knowledge or authorization. You read that right. I couldn't get into my accounts even though I've been using this version of Quicken for about 3-4 years and the previous version for 8-10 years before that. Somehow Intuit changed my password to a different website's password. Then it's impossible to get help. I spent hours solving the problem.

I clicked okay to install Quicken 2010 and it cluttered my desktop with worthless advertising links in addition to performing the requested install. Wasted time cleaning up the unwanted clutter.

Quicken returns has no listed telephone number. Every time I try to contact them, I have to go through a lengthy wait/chat session over the internet. I purchased a retail copy of Quicken Rental Property Manager 2010. On Jan 22, 2010. It is extremely hard to use, as the interface is not intuitive, and instructions are sketchy. It has a 60-day money back guarantee. I shipped it back to Quicken at their address (from their website in Duncan, SC). I have a US Postal confirmation, that the package was received on Jan 28, 2010. I called/chatted with support on Mar 3rd. The rep, Priyank, was okay, but had no clue to what he was really doing, or what I was asking for.

I have been using Quicken for over ten years. Each year, I update to the current version. In 2010, I began using their invoice functionality which appeared a great tool. I created an invoice that I send to my clients, with a line item breakdown of all charges. I use the Quicken categories to identify line items, since both invoices and check registers use the same table. From my transaction reports, I generate the information to pass on to my accountant for income tax purposes. I did not notice until I was gathering information for the Tax Returns, that the categories from the invoices were not carried over to the check register. Rather, there was a flag (Customer Invoice) with none of the split line items for cost breakdown.

Intuit Corporation is forcing owners of its software to upgrade by canceling services we purchased. I have Quicken 2006 software that now does not allow me to download transaction from my banking accounts. I purchased this software because of the ability to perform this download and there was no statement or disclaimer stating that it would be for a limited time use. There should be a class action suit against Intuit for their actions. I am forced to upgrade and pay $60-$200 for services that I paid for when I originally bought Quicken software.

I own the latest version of Quicken Deluxe 2009. It won't let me regularly manual enter updates to stock quotes and won't let me update via internet. In queries to other users, I have learned this company is not solving the myriad problems its customers are having with all of its business software, both for individuals and for small businesses. This company is ripe for class action lawsuits. There are probably thousands of angry users of this company's products (Quickbooks and Quicken).

I went to lendingtree.com to get quotes for refinancing and shop around. Quicken loan was one of the calls as it started off with an inquiry phone call for information ended with a call almost every morning with annoying solicitation even though I told the rep that I need time to think about, and I will call them when I am ready.

I purchased Quicken's new Home Inventory Manager on 8-8-08. I have yet to use it. I cannot get it to work and have spent so much time with emailing the tech back and forth with link after link and suggestion after suggestion. I am not a computer programmer and I tried to resolve this.

I purchased Quicken 2008 from Circuit City. For several weeks I tried, unsuccessfully, to get the product to work. I contacted Quicken and was told that the software's incompatibility with all Acer computers is a well known issue. Currently they offer no reasonable resolutions to the issue.

In 2007 i purchased a home, used this mortgage broker, w/Quicken Loans. My process went well & I was satisfied with the process. Several months ago, my son wanted to purchase a home. The house was a great home, but needed a few items repaird, due to a leak, etc. We knew this home would not pass FHA or VA (he is a patient at Walter Reed from injuries received in Afghanistan in Oct. 07). I called Ms. Jill Patel and explalined all this to her. I gave her very explicit details of the condition of the home, which overall was excellent, but knew they couple of items in question, would not be able to finance through the VA. We were looking for a conventional loan, etc. I gave her a good faith deposit, as I had with first home, for the credit reports, appraiasal, title search, etc.

WITH THE MORTGAGE CRISIS AS it and the mogtgage company I had sold my mortgage to another mortgage company in june and they have raise my mortgage twice I will be in forclosure if I don't get help now. I'M IN A FIX MORTGAGE AND I tried TO GET A FIXED MORGTGAGE RATE WITH Quicken Loan who said that they could help me after they gather all my information had the house appraised,

a month ago, my wife and called quicken loans for some information. they would not let us off the phone without giving them our credit card info promising that if for any reason that our loan didn't go thru we would recieve a full refund of the deposit. Well it didn't go thru, during the 4th week my wife was unable to get anyone on the phone but we did recieve an email from them saying we lost our deposite.

I just wanted to make a statement to everyone that logs onto this string of complaints about Quicken Loans and how they are a rip-off. I would like to say thank you. My boyfriend and I are getting a new house, and we had several lenders telling us that they would give us an idea of a loan that thye could get for us for free. Then all of a sudden he tells me that he is talking to Quicken and all he has to do is give them 500.00 and they will get any loan we want. It sounded too good to be true, and I thought it was hinky. All I did was google 'Quicken Loans' and the 6th thing on th list was the rip off report, and it just went on and on from there.

John took my credit card number for a $500.00 good faith deposit but told me it would not be charged until I was approved. They approved us for the loan but with a bad rate and $8000.00 in closing costs. I told him I did not want to do the loan. He said I had already given them my deposit and I could not get it back. I told him I felt like I was being strong armed into the loan. Then I signed the e-documents. Only after he told me they already have my money.

I am a Certified Mortgage Planner working in Minneapolis/St. Paul, MN. I was recently informed of the wonders of Quicken Loans from a colleague. I decided to check it out. After a few minutes on the phone with a Quickens mortgage banker, I was appalled. Lie after lie after lie trying to persuade me to begin the loan process. I'm shocked that they have not been shut down due to their misleading advertising and dishonest practices.

We talked to Quicken Loans about getting us a loan Tiffany Rodda was asinged to our case. Told us that we are pre approved fro a loan in the amount of 72000.00 and to much sure that we were serious she would collect 500.00 that would come off our closing cost when we closed. We paid with it on our debit card .Had ahouse in mind but someone out bid us . Tiffany then said that we should not get a realator because she could save us some money because she used to be a realator

I can no longer get downlads from financial institutions to my Quicken accounts. When I go on line and download transactions from a financial institution, I receive messages indicating the number of transactins sent. When I go Quicken I receive a On Line Uo Date Summary showing that accountsd were updated successfully. The transactions never show up in the accounts. I spend over an hour with various helpers at Chase bank attemting to get a sucessful download from a BP card, and was then referred to a toll free number for Quicken, which refered me to a web site address, that did not connect me to anything.

What follows is insider information from the sales floor of Quicken Loans: I used to sell for Quicken Loans. Let me draw a picture for you - picture the movie Boiler Room, but with mortgages instead of stocks. A group of young kids fresh out of school on the phone with strangers selling them dreams instead of financial advice - anything for a sale. Playing with peoples largest asset (liability?) with such careless indifference as to the well being of the client's finances - the client's family and future - to make a sale, a number on the wall for the month. As a banker there, I have had superiors throw headsets at me, kick desks, and throw chairs, screaming and swearing to close...close...close... while the entire conversation was played aloud for the floor to hear. Female coworkers brought to tears for not pushing hard enough to convince some stranger thousands of miles away to refinance and commit to a good faith deposit - WHICH IS ALMOST NEVER REIMBURSED! Anyone ever speak on the phone to one of the VPs? This salesmen among salesmen storms the aisles of the floor, preying on his sales team, pushing and threatening them to the brink of morally questionable acts.

Six days before closing they told me they made a mistake and could not give me the loan promised but could give me another loan if I put another 20% or $33,400 down.

On February 22, 2008, I looked into refinancing my Rosemary Beach, Florida, condo with Quicken Loans. They required before signing any papers, a Good Faith of $750.00 by credit card over the phone. Andy Cyrulnik with Quicken Loans assured me that the money would be refunded to me if they could not give the loan due to not appraising, doing the loan, etc. The only stipulation was that the appraisal fee would come out of the good faith money before being refunded. My credit score is in the high 700's. The loan amount was for $363k. I was quoted for a 30-year fixed rate at 5.99% with $7k in closing costs. Condos like mine were selling in the $700k to $800k 3 years ago! I was immediately approved for the loan. I held up my end with getting the needed paperwork to Quicken in a timely manor. After discussing floating versus locking in the rate, Andy Cyrulnik with Quicken Loans suggested that I float the 5.99% rate overnight as things looked as though they were trending downward in hope for a better rate.

I started doing inquiries on the internet for refinancing my mortgage to find out what the rates were at this time. Within a short period of time, Quicken Loans contacted me, and I was interested to find out what they had to offer. They came back with a 5.75% rate fixed for 30 years which I thought was pretty good at the time. So I agreed to start the process and gave them my credit card for the $500.00 dollars--which I thought at the time would be refunded if I canceled. This was all based on my property being appraised for $260,000.00. Before any appraisal took place, I called them to cancel the process because property values were dropping so fast in my city that I didn't think it would even come close to the $260,000.00. They said that they didn't think I would get my deposit back and that they would try to get it back for me.

I was pre-qualified for a home loan in April of 2007 because I was looking to relocate to Texas where I could be closer to my aging parents. Since that time I have had four different loan officers and had to start the loan process over; each time they reassigned my file to some-one other than the person I had been dealing with. In each instance it caused me to lose a bid on a house because I couldn't get a closing date. The last time I had a bid in place and an escrow account had been opened--even a closing date set. Then I had no more returned calls for nearly six weeks.

They used fast talking, bait and switch tactics during the 1st initial contact. Your credit report is in their possession before you get a chance to ask about other companies; you have been given a rate for the day, which can only be locked in if you fill out all of the paperwork required electronically (any signed paperwork) and have the remaining documents faxed or e-mailed for the rate quoted is lost. They take your credit card # for the $550.00 GFE which you will get back at closing, and you're not even supposed to be charged until after the appraisal. You are told during the initial conversation that you have already been approved, so you continue to jump through the hoops because they have said the deal is done and should be about (2) weeks or so before we close. It's totally different after they have your signatures, documents--and they do not wait until the appraisal is done before your credit card is charged $550.00.

I purchased Quicken 2008, and I experienced printing problems. I initiated a chat via the Quicken service portal only to be ignored once I defined the problem, and the Indian technician could not repair it. They closed the chat session, without response. I have screen prints of the chat session. Everything was polite until they could not figure out the problem.

Quicken 2004 product by Intuit has just informed me that I wasted my money. I can no longer download data from my online banker to my legally acquired, legally/mutually agreed upon contracted software. I am formally informing Intuit that I too am discontinuing them from my list of reputable companies. I will not buy or recommend any of their products, ever. At every opportunity I will warn others of their dishonest business practice. No doubt they have spent thousands ensuring this action would not be met with litigation.

I cannot use any of the newer functions such as printing checks, registers, because I can't print. I will be looking for another manufacturer's program to replace Quicken 2007.