Intuit Quicken Reviews

Impossibly clunky to use and unreliable integration with banks. Horrible customer service. Thanks for reminding me an auto renewal was being charged the day of the withdrawal giving me no time to unsubscribe. I’m liking Google Simple Sheets.

Bought to sync with bank, and track spending, worked until the trial period was over and stopped working. Tech support couldn't get it working and refused refund. Don't waste your time or money. This software is useless.

Quicken worked "ok" for about 8 months, then one day it stops communicating with Citibank, and removed my property asset values from Chase. Now my data is missing for over, and my net value in the software is very negative. I tried restoring a backup to get it to happen again the next day. I give up! I picked Quicken to get away from spreadsheets, and now I am going right back to it. They do not offer help, just a guy telling me, "It's not my fault, call back in 24 hrs." That was 5 days ago!

If it works for you, it works for you. However don’t rely on it. If you use it to download from your bank, later you will be forced to update Quicken and your bank may or may not be supported anymore. Quicken forced me to update and their new version won’t download from my bank like the old one did. So everything would have to be entered manually. I may as well use a spreadsheet in Excel.

Only works for the USA. Does not connect to non USA banks. Does not connect to major brokerage. No trial version. Borders on a scam. Tried it because my bank says it supports Quicken. But after trying to load my bank statements they did not work.

After many happy years using Mint, I was deeply disappointed to see the Credit Karma application that Intuit is substituting. The straightforward reporting functions of Mint are now submerged inside an unrelenting marketing machine. The target users Intuit has in mind appear to be unsophisticated credit risks who might subscribe to their costly services. I'll be taking my business elsewhere. There are many other personal finance applications which help you manage your money without trying to sell you something at every turn.

I’ve been a Quicken user since the 90’s. When it was a locally installed application it worked reasonably well. I had my gripes but it served its purpose. Since they’ve gone to a subscription Cloud product it has been horrific. Painful to use. Slow, constant spinning circles with every download and accepted transaction. In addition, they’ve now lost the ability to initiate a payment from Quicken. You have to do an EFT initiated from your bank and then Quicken will downloaded. This has made an already slow and clunky process excruciating.

I have been a Quicken user for well over 20 years now. Over the past several years they have begun to ratchet up their fees. What was once simply based upon the price you paid at the retailer has now become a yearly cost. All fine and good, but the product has gotten progressively worse. Recently, they decided to change the way they interacted with my financial institutions. With over 20 years of transactions stored, they have managed to destroy ALL of my data within a single update. What a joke. I will definitely need to consider the alternatives at this point. I am to say the least extremely upset with their now useless product!!!

I have been a Quicken user since 1998. I have used Quicken, QuickBooks, all versions over the years. I stopped using it when I no longer had my own business and didn't need to track my finances as intensely. This year I decided to try it again. I cannot get the desktop version to work on my computer at all. I keep getting error messages telling me I have my data stored on the cloud (I also use the web version) and to download this data to my hard drive. STUPIDITY ALERT: Quicken on the web does not allow you to download your data. I do not have my data stored anywhere else, as I was never able to get desktop to work properly. I uninstalled and reinstalled it, no luck.

Been using Quicken for 30 years with very few issues. For the past two weeks I have not been able to connect to a single financial institution within the product. Had been on the phone multiple times for hours with tech support. They "escalated" it to the highest level but still no luck. In the meantime I had told them repeatedly that it was on their end - something with the connection to my account. Each time they said that's not the issue. Finally last night I got on the phone with a great rep named Adeline who listened to me. She wasn't even the highest level of support. As I requested all along, she helped me set up another account. Once I logged out of the old account and logged into the new one, lo and behold, everything worked. So basically I did a better job than Quicken's own tech support team - even their top tier support. Because of this, I may end up moving to another product. I hope the people at Quicken see this. This is unacceptable.

I have been using Quicken for 20 years. In the last 5 years they started to charge subscription every year and the Quicken software got worst not better. Multiple errors while downloading and Duplicate transactions. Customer services are overwhelmed and every time they fixed anything the problem happen again in a month or 2. To the Quicken and Intuit company I have one ratings. YOU ARE CROOKS.

I have had Quicken for some time now, and since December 2020 the online update will not work. I have had many calls to support and they fix it for one day and then it will not update. I have to deactivate online services and reactivate every time to get it to update. This is time consuming and frustrating. I asked for a refund of my remaining subscription and was denied by a guy in Mexico that barely spoke English. This product does not function as advertised and they could care less after they have your money. Stay away from this product.

I have used Quicken for Windows for over 25 years and have used Bill Pay for at least 15 years and the overall the experience has been very good, and Bill Pay was very reliable. Contrast this with my experience with Quick Pay and Check Pay, which has been horrible, starting with the confusing changes that use the same terms but don't do the same things, such as Enter. Enter no longer means enter my scheduled transaction for payment, but simply enter the transaction in the register. This resulted in two payments in my register which were not sent to the financial institutions. Needless to say, both payments resulted in me making late payments, with late fees and interest charges.

I have been frustrated with Quicken with the OL-297-A error message that prevents downloading of transactions to one or all of my Quicken accounts. I was frustrated enough to send a web inquiry to the Office of the President on the Quicken website. I received a response within a day and had scheduled a call to discuss my complaint and to resolve this issue. Today I had the call which took over an hour but the Quicken support person, Daniel V. with whom I spoke was wonderful and together we resolved the issue. The problem in downloading transactions from my bank and investment firm ended up to be caused by my Norton Firewall. After I disabled the Firewall for 15 minutes, I was able to download transactions. I believe this is the answer for me. To troubleshoot on your own, find any firewall software you may have and disable it temporarily while doing your update. I can't say enough about the help Daniel gave me.

Quicken Refi Loan Summary

Congratulations to Quicken for coming up with an online bill paying system that will make one see how much easier mailing out bills the old fashioned way can be. I have used Quicken Billpay for 20 years and it was a wonderfully simple and easy system. It is hard to understand how a program designer could botch the new Bill Manager so badly. In the old system you could write in all your checks in one spot and then hit send, done. The new system for manual bills take about 8 steps and each check must be done individually, so 8 steps per payment. Who thought this was a good idea?

Well, what can I say? I have been a Quicken user for over 15 years, when it started I would buy the software for $35 and use it for 3-4 years before having to pay for an upgrade. Then they made it internet subscription based at $52 annually, I complied and continued forward. I have never had any major issues until today! Something has happened and I can't get my bank transactions from my main bank although all of my other accounts are working fine in quicken. I reached out to quicken tech support thinking they would help, after all I am paying them yearly for their service. Nope! They want me to subscribe to an additional backup service or they cannot help me! Guess I will be cancelling my subscription and sharing my horrible experience with everyone instead!

Quicken has been getting better but the almost daily software updates... seem like the consumer is doing their beta testing, Bill Manager setup didn't work after 10 times trying. On BILL MANAGER $9.95 monthly is billed as Paypal with no description included!!! Checked with Billpay and my bank and no one could tell me where payment went.... RIDICULOUS...FIX IT.

I cancelled my Bill Manager, horrible program, even worse service. Never had a problem with Bill Pay. Bill Manager missed payment dates, example I put in a payment on September 6 for an October 1 payment. They cut the check on October 1 but didn't mail it that day. Was received 9 days later. Never happened with Bill Pay. I was charged a late fee of $240.29! When I called said I needed to read the service terms: here they are:

Now that Quicken has moved to a new online bill payment scheme, the product has gone from generally useful to absolutely worthless. As a user for over 20years, I have generally been satisfied and have successfully managed my bills and investments using electronic payments. Now, it is half baked software. I suspect these absurd changes to the product revolving around electronic payment will result in a loss of revenue for Intuit. Intuit competitors must be all jumping for joy!

I have been a Quicken user for 10+ years. I used Quicken for all my bills. The new platform on Quicken Bill Pay gives me zero confidence that my payments are done as scheduled and on time. I have to run updates daily to ensure payments and billing cycles are up to date. To update billing it takes too long for the current billing cycle to appear, gives warning about dates being set for future payments that are too short in time without the opportunity to set payments for future times such as vacation. The system seems to be lagging in its ability to link with Payees, sometimes passwords are accepted and other times not. There is no credibility in the new platform and is not user friendly. I don't this the new platform was tested well before public release. I would rate this product as a zero-star if possible.

I have been a long and loyal user of Quicken for the last 23+ years. I have on a daily basis downloaded transactions from my numerous banking and investing accounts and have NEVER HAD ANY PROBLEMS, until recently. I have spent the last 3 weeks trying to update and reconcile my accounts to no avail. After struggling to find solutions on my own I finally called Quicken Support. I have spent the last 4 day, making 5 different calls totaling a 3 1/2 hours and STILL NO SOLUTION TO MY PROBLEM. I have now spent the last hour trying to find a number to call here in the USA (all calls are routed to Guatemala) to complain and find the next level of help. I will give them one more chance, (someone is suppose to call me tomorrow from the home office) to fix my problem or I will delete Quicken and try to find another financial software program.

Moved over to Quicken in November after 8 years using another product. Main reason for switch was the online bill payment service. Switched all accounts over and set up the online payment service (which was quite convoluted, difficult and time consuming) and finally got it working. Was working very nicely and was able to pay all bills either electronically or through checks they would write. Come August, Quicken changed companies and now I have a limit of 12 electronic payments and 3 physical checks - limits I did not have before. Now, in order to get the same experience I had before, I will have to pay $49.95 a month (basically $600 more a year) to get the same number of transactions!!!

I have been a Quicken customer for a number of years. It has been "OK" at best, but yesterday they trashed it. I had to do the newest upgrade and it blew away my data. I have spent hours trying to fix and their advice and customer service in general were horrible!! Certainly will look for an option now!

Like others here, I have used Quicken for 20+ years though it has always been subpar software. It has always had issues syncing, paying bills, adding accounts, generating reports. However, most recently they have removed their only useful remaining unique feature: online bill payment. They claim to have replaced it with a new "Quicken Bill Manager" but this feature does not work, and will only cause users to waste frustrating hours attempting to use it. Do not purchase this software. If you are an existing customer, like me, you have my profound sympathy. I will revert to using my bank's online bill payment system.

I have been a loyal quicken user for about 20 years. I rarely had issues except during their upgrades, which were usually rectified fairly quickly. Since the switch to their new Billpay feature, it has been nothing but frustration, and I still can't pay my bills online through Quicken. I used to spend about 5-10 minutes twice a month to pay bills online using Quicken. Now, each time I try to pay bills through Quicken, I spend countless hours re-entering information I had already entered before, trying to figure out why bill payments failed, chatting online or on the phone with their support, only to not be able to pay my bills.

I have been an avid Quicken user for over 25 years. I would always update to the most recent version. Up until it became a subscription service, I was a staunch supporter and relied on the software to help me keep accurate track of my finances. This year however, every time I did an online update all my account balances were in disagreement. Correcting this required hours of painstaking reconciliation to weed out incorrect and duplicate transactions. This was rewarded with another scrambling of balances at the next online update. This is too much work.

I have been using Quicken since it first came out. They just changed their bill payment system. It is the worst thing I have ever seen. It takes many more steps, it's much more complicated and you can't set up bills to pay more than 2 months out. I will definitely look into other finance programs and other bill payment systems.

I've used Quicken for over 10 years, and was a very satisfied customer until they went to software as a service SAS model. Since then I have had more difficulty using the product with barriers like having to log in to my Quicken account, to lost data, file corruption, and lockups. I spent 45 minutes the other day trying to pay one bill. Frustration is getting high! Starting to seem like a checkbook and ledger would be less time consuming as a bill pay method. Quicken - Go back to selling software that works. You don't have the on-line model figured out yet. This rant was initiated by my trying to download my account data at 11:30 on a Saturday morning and getting the message: "Quicken's online service is unavailable at this time. Please wait at least ten minutes, then try again. We apologize for the inconvenience." Apologies don't get the job done!

New ownership, management, proclaimed attitude has not changed to quality or reliability of this product. Nor has the increase in revenue generated by switching to a annual fees. The lack of competition mean as users we have no choice. Other leading software that I use does not crash, drop transactions at download, offer no tools to repair these issues, limited support etc. Exporting of data continues to be weak, and inflexibility of the interface an issue. Let's hope the competitors step up so can switch. One star is generous.