Intuit Quicken Reviews

I am a 28 year Quicken user. I have purchased many upgrade CD's over the years - at my choosing. Quicken has determined that in order to make more money for their CEO's and stockholders that they must convert to an annual "membership". If this weren't bad enough, when the "upgrade" occurs, data since the last upgrade is deleted. As a professional, I neither am open to nor appreciative of this immense disrespect of my time and work, usually occuring at tax time when I need the information the most.

Used Quicken over 20 years. I tried to open Quicken and received a message that Quicken could not open. It said to try to open again, if that did not open Quicken to call the number listed. (This occurred right after a update of Quicken). I called the number. They took control of my computer and said that it was not a software issue rather corrupted files and it would require a fee to restore my data. My alternative was to eliminate 20 years of data and reload the program which I did rather than pay a fee. I wrote a letter to Quicken and received a phone call. I was told that there was no record of my phone call to Quicken. Since I eliminated my data they could provide no assistance and did not offer any resolution. I used on line Quicken only to update stocks quotes and everything else I did manually. As a result, I will never trust Quicken and would never put any sensitive information into the program.

I have used Quicken for many years purchasing the software outright. Now, Quicken is attempting to force me to switch to a subscription model, urging me to upgrade to their new system with hidden threats and now the frequent occurrence of crashes which had never happened before since I first began to use Quicken over 16 years ago. Is this a ploy to force me to upgrade?

My question: why does the download transactions flag stay on? No help. One technician wanted me to close my present account and create new ones. MUCH work for me. I SAID, "NO. Gave me phone # to call back later." I used search GOOGLE and found this: Quicken Windows - red flag but no transactions to review bug. I GOT: Spring Davidson Member February 2018 edited April 2019 in FAQ'S (Windows) I used this and fixed my problem. My big question is "WHY COULDN'T the Technician show me this."

I agree with most of the problems with the "NEW" Quicken. Although hard to find a better product given 20 years experience using the Old Quicken (non-sub), many of the issues may be SEC, GAAP, among other serious issues with "NEW" Quicken. There are plenty of software bugs including screen skewing issues (compatibility most likely with WIN/PC Platforms), refresh issues with login, verify after trying to add bank/credit card numbers, account numbers on credit card paying, flexibility on "PAY" immediate, knowing really what service is handling bill pay (??? Old Bill Pay, or New Bill Manager/Bill Pay, how to cancel old expiring Quicken BILL Pay..many, many more...QUICKEN Software development needs to address many of these issues and more or you will not have a customer base. IT SHOULD BE AN EXCELLENT PRODUCT if problems, tech support, functionality, feature(s) improvement is addressed.

The new owners have replaced QuickenBillPay with Quick Pay (direct electronic payment) and Check Pay (they will send a check). Neither of these are intuitively designed, neither work as advertised. I paid for Premier, with the included premium tech support -- after two hours in the first two weeks, I figured out how to do some things MYSELF. Tech support was useless - they don't know the product, they don't know how to make it work. AND there are monthly quotas = limits to the number of bills you can pay per month. And no apparent mechanism to increase that. As soon as I find time, I will replace the mess. After 20 years of loyalty to this product, you'd think they would have been ready for prime time before railroading people into a beta version.

I purchased Quicken to capture and report my bank and credit card transactions. The Quicken file (.qfx) export function on the website was working fine until the end of February. It was at that time that the export started showing purchases on the card as debits and payments as credits. This completely messed up my reporting. Logged an issue with their customer support on March 5th. After a number of followups both online and through their support line I received the following response on April 10th.

I have been a Quicken user for over 20 years. Like many others, I am unhappy with the new renewal fee program. What used to cost $40 every 3 years, now costs $53.11 each year! I'm looking for an alternate program, but it seems Quicken is the best. Maybe Quicken management will start reading these reviews and offer a more reasonable fee program.

I have used Quicken and QuickBooks for many years. In every case, I purchased the software outright. I was using Quicken 2017 until now. Quicken made the decision to go to a subscription model and have been urging an upgrade. As of May 1, 2020, they disabled some features in the older versions, rendering them much more difficult to use. (Downloading bank activity, etc..). I'm sure their lawyers have figured out a way to make it legal, but, in my opinion, they took away features that I had purchased. Legal recourse is probably a waste of money and time, but I will never do business with Intuit again.

I have been a Quicken user and utilizing Bill Pay for 20 years. In November while using Quicken 2017 I lost the ability to use Bill Pay. No one at Quicken could answer why and at Bill Pay, I received a bit more explanation and that Quicken was rolling out the new subscription platform and this could be related. All Quicken could offer for repair was that I subscribe and that my Q2017 would no longer be supported beginning in April.

2 days ago I renewed my Quicken program. It used to really chafe me that they wanted renewal every 3 years. Now we are forced to renew every year which means they have tripled their revenue. In spite of that they are too cheap to hire support personnel. I wasted 2-1/2 hours today trying to get through to ask why they havent provided a download for the program I purchased. After all these years they seem to have gone out of their way screw up what should be a seamless procedure.

I used Quicken without too many hiccups for many years, although I chaffed at having to "upgrade" every three years in order to keep getting the same services I had been getting all along (ability to download transactions from my bank). More recently, the price has been going up, up, up to the point of now having to pay every year (subscription) for a product that seems worse, not better. SO... I jumped off the bandwagon last year and switched to another product and am glad I did. The part that really frosts me is that on their website, Quicken posts a "data access policy" that claims to guarantee that you can continue to access your old data files even if you don't have a current subscription. As soon as my version went out of date, I could not longer open my existing data files!

I use this program only to track my expenses manually. Not connected to my bank accounts. They made me renew last year because they said they were bought by a new company, and all old accounts were deleted. They said I would always have access to my data. This year, the problem is half my screen is taken up with banners telling me to renew so my data is there, but I have to navigate around their advertising to see it. Tech support cannot remove the banners. Do not buy this program. The company tries to rip off their customers at every opportunity.

I used Quicken for 20+ years and was very pleased. Until now: 2016 quit, tried latest patch (no go), and then reinstall (blocked at Intuit login and seemingly no way to bypass). On-line support unable to help. Cannot get program to run or access financial data. Used 2016 because it was a standalone program and I do not use on-line banking services. I have little use for subscription based programs when I do not use the on-line services. Additionally, I do not like the idea of my data floating around the "cloud."

Long time user. Once sold by Intuit, went to hell. Spent countless hours with totally incompetent people to get it going, then it would update and break again. I only use it once a year doing taxes. For a while, they have splashed banners asking to update and threatening the connected services would be shut off. So what, I don't use any. This year, 2020, for tax year 2019, the simple import of a file already downloaded from my credit union that they don't even connect to, demanded a $45+ update. I understand that software companies are moving to subscription services but this is a total change of policy on the software I bought when it was not subscription on their side only. That's Bait & Switch fraud.

It just turned 2020 so my Quicken 2017 is really just a bit over 2 years old. I paid full price for the product and was promised certain functions. Lo and behold, today I received an email from them stating that unless I pay them more money, in essence, they're rendering what I purchased from them useless. Hard to believe that a company, once owned by a reputable company, Intuit, does this to its client base and thinks they can do it with complete impunity. Of course, in addition to sharing my terrible experience with as many potential buyers of their product as I can, I will be moving onto Mint which offers pretty much the same functionality as Quicken but without the bait and switch.

I have had the Quicken Deluxe 2019 subscription for a year now and I have learned to hate it even more than I did with earlier versions. I have been using Quicken since it came out and it just continues to cause problems. I have tried replacing it with other software, free or paid for, and found most other products do not have the features I am looking for that Quicken has or they are more geared toward those with investments which I do not have. I have tried many of them only to discover they are lacking features that I am used to.

Within the past few months I have encountered a problem with my Quicken reconciliation which has me upset. I have been a Quicken customer for years and I have been very happy with the product. Now after I do my reconciliation, the starting balance is not reflective of the bank's ending balance. In the past the new starting balance always reflected the bank's ending balance but now something strange is happening and I have no idea why I am now getting huge adjustments and still starting off with an incorrect starting balance in my next month's reconciliation. In the past years I have never had a problem doing my account reconciliation. What is different with Quicken now?

Like other reviewers, I have used Quicken for more than 20 years and quicken bill pay. Never had any problems. Being forced to upgrade to Quicken 2019 Premier involves having to set up a new quicken bill pay account even though nothing has otherwise changed on my end. I am currently at 3 weeks, 5 phone calls, "tickets" issued that only result in the same response "they are very busy and behind". Thus.. I can't pay bills unless I continue the original plan (which is now supposed to be included in Quicken 2019 Premier). I am wondering if they just aren't getting new accounts activated so they can continue to collect on their monthly bill pay fees or what. They are NOT living up to their purchase agreement, and should be investigated. Do NOT purchase this product.. unless like many of us, you "have to".

Add Me To The list...of dissatisfied customers! This software is a joke. I've been using Quicken for a couple of decades. The last couple of years it's all been downhill. Constant "connection" issues with Financial Institutions (I get that policies change, but Quicken is extremely slow to update... if at all lately!!). Get the occasional duplicate transactions, constantly asked to upgrade (yeah right), when selecting "Don't remind me again", does not comply with the check mark! Why bother putting it there if you don't adhere to the decision? It really needs some major housecleaning to get it back to the once upheld standards. Out of my 10 or so accounts, when trying to update, 3 fail with 5xx errors; try again later, or tomorrow, or in a few days. CONSTANTLY!!! Bye Quicken!

I have spent a significant amount of time looking for a way to re-print an account reconciliation; after all, no software program would disallow a re-print, right? Well! Here is a program that does! I think it is abhorrent that any software program would not allow re-printing of any document at any time. In addition, I now have to spend hours researching another more suitable program, not to mention time getting up to speed on it. Thanks for that!

This product is awful. The account download tool is faulty and does not sync correctly with accounts already in process. It'd probably work great for a new account, but if you add an existing account into the mix be prepared to waste HOURS AND HOURS OF YOUR LIFE trying to figure out why all of a sudden your once balanced account, is now no longer balanced. If anyone has that PHd, hit me up. Or better yet hit up the ** morons at Quicken.

I have been using the 2016 version of Quicken for the past 3 years. It was NOT a subscription service as that time. I have never used the online banking, or the online bill pay options. Everything I do has been manual. Suddenly, ads are taking up at least 1/2 of my screen, and I am unable to see the complete info on my past transactions. I am told "my Membership expired" and to pay up. Then, a day or two later, I am not even allowed to manually enter a transaction. "You need to 'renew your membership'". I never had a membership. But now I am being totally bricked until they get money from me. My program has been abducted, and I have to pay the ransom to get my Quicken back. I feel like I have been robbed. I'm sure they don't care, but I immediately purchased Banktivity 7, to replace Quicken. Intuit corporation is in essence, bullying me. Thank goodness I have other options.

If you buy Quicken and you do not pay a YEARLY FEE they will discontinue your online support. I have quicken 2016 paid in full and they discontinued it so it no longer works. All of my transactions, everything gone. They say, upgrade to a newer version and it will work again. Subscription based plans suck. They force you to keep paying every year. I refuse.

Every few months I get a cc-501 error which says that it is not my fault but a problem with Quicken. However, to fix the problem I need to deactivate all my accounts (many) then reactivate. This is very time intensive. No excuse for Quicken to frequently have this problem. This has only been happening the last few years when they were run by another company. Everyone should do like I did and move to mint.com which is run by Intuit.

I have been using Quicken since 1993, and Quicken Bill Pay for more than 20 years. My bank account was recently hacked, and for the last 2 months, I have been trying to get the new account, opened immediately after the hack, confirmed as the funding account so I can continue to use the otherwise convenient Bill Pay service directly through Quicken. I have spent at least 8 hours on hold during this time, spoken with at least 3 supervisors, got a message from the escalation team, had my case escalated 3 times (or more), spoke with at least 15 different representatives, and despite my complaints, had at least 10 'tickets' opened that would insure that action would be taken.

In recent years Quicken has taken a nose dive, for the worst. Just a few weeks after purchasing a 2 year subscription, I now find it necessary to pay bills by writing my own checks as Quicken is not reliable. All of my problems center around Quicken Bill Reminder, which no longer works. Have called Support at least 5 times and found they are of little or no help. I would never buy Quicken again!

I have been using Quicken products for 25 years and have never had the problems. I am having now, not just the software, but even finding/getting support. I go to the site and initiate a chat and after the agent comes he then drops the contact without responding to my queries or comments. I try again and the same thing happens. I try to go to the community and the question I'm asking has never been asked before. I have to log in to post a question, and it won't let me log in! Either says there is no account with that address or, when I try to create a new account, that the address is already in use!!

15 minutes ago I called Support and lit up the poor support person. After the phone call I googled Quicken BillPay reviews. This came up. I pretty much said what was you read in previous reviews. Customer since 1998. All I have to say is unacceptable and I'm a software engineer so understand all too well what is acceptable and what is not. I am not kidding when I say I have been telling everyone not to buy this product. So disgusted - and I have a lot of patience when it comes to software given I'm in the industry. In all sincerity I have nothing good to say about this company. The list of complaints is too long to list here. Literally every interaction with this product since new company took over has been painful...

I have used Quicken for more than 10 years, and over the past two years the experience has just gotten worse and worse. I have so much data in it, that I really want it to work, but unless things change and soon, I am done. Accounts that I have deactivated are now reactivating themselves and messing up all of the balances. Nothing downloads directly into it any more, making every account that I have to download from a series of steps rather than seamless. There seems to be no one in the company who is listening to the customer experience. Do not waste your money!

I got a message saying I should update for new security stuff blah blah blah. So I did, wrong! The new update has a wrong balance and will not sync properly with my bank. I do an update, and do it again, the bank balance is not carried over to Quicken. Now I can't trust anything it says. I will be buying a new program very soon!

I have used Quicken since 1998 without problems. Subscribed to 2019 and worked OK after formatting for my 4K monitor. In JUNE 2019 they have updated the software twice (I have no idea why). Since then font size varies with every window opened up. Either too large or too small. When using their LARGE font app to correct for small font size windows and returning to regular use all columns need to be reformatted again. What use to be an intuitive easy to use program is now a nightmare. I can't recommend at all until they fix this problem. Customer service is NON-EXISTENT!!

I have read through two years of Quicken reviews on this website. Mostly one or two stars. I would give zero stars if I could. Quicken has gone way downhill since being sold by Intuit to a private equity firm. I know how this works. Cut costs to the bone to improve profitability at the expense of users so they can put lipstick on this pig and sell it to someone else or do a stock IPO.

Quicken has a nagging error where you are asked to change to a new release. When you check the box to show it no more, it continues to do it again. If you take your computer offline, and back up the data files to your local disk, Quicken asks you to log on to their data center. That is none of their business. When you run their program as System Administrator, Quicken asks permission to modify your computer. Bad idea!! I have used Quicken since it was first available. Many of us are actively looking for an alternative. Quicken, you are not doing well with customer satisfaction.

I recently was told my subscription need to be renewed with online Quicken to keep my software updated. Since I do not buy the software each year I want to not renew. And now I have to login online account instead of using my quicken that is on my computer. It is such a pain so much wasted time. I have been a quicken customer for over 15 years and loved it but now with the new company ownership they have destroyed my trust in Quicken. I just want to do my own budgeting with the current version I get but they keep asking me to renew to keep it upgraded. Not what I do. I look at upgrading every 2 to 3 years. I hate getting new software that fails and causing me headaches until they fix the issue. Sad days will need to look at another finance budget software.

I have been a happy Quicken Bill Pay customer for 2 decades! I was recently, upon login, forced to upgrade from the 2016 version to the annual membership plan. There was no detailed information given that this upgrade would completely change the look of the software or require me to re-verify all of the banking information and freeze bill scheduling for the account that was previously established for years and years. I switched on May 3 with Quicken telling me it would be 7-10 business days to re-verify my banking information. On May 17th I called back since I didn't have the two micro deposits necessary to complete the activation process... again...

I used Quicken for many years and was very happy with it...UNTIL they sold to another company. I tried, unsuccessfully, numerous times to get the transaction downloads to work correctly but with each update the problem became worse. Quicken has no software support that I was able to find, simply a forum where other people can offer suggestions that might help. I find this ridiculous and certainly not helpful. I tried purchasing the latest version but quickly learned that it is now a subscription service that requires my financial information to be on the 'cloud'.

I have been an avid Quicken and Quicken Bill Pay for 20 years. My latest version Quicken 2016 was cancelled and I was forced told to upgrade and change to a subscription alternative under the claim that it would make the frequent upgrades easier. But it required discontinuing and setting up my Quicken bill pay account again - which has been a real pain. That way it will take 10+ days to complete this on the Quicken end so I am without Bill Pay services for all that time.

I have been an avid Quicken user since the days of DOS and diskettes, and have used QBP since it came out. My latest version Quicken 2016 ver. was cancelled and I was told to upgrade. I did upgrade, but after 2 weeks the bill pay account still has not been activated by the third party company that admins QBP (even though my legacy account is still active with them). QBP support has offered no solutions, and cannot provide me with a timeline. Very sad, for I really do like the Quicken software and the old services.

Quicken has blocked my access to data from my financial institution using 2016. I can not believe this is legal, but until it is resolved I needed a solution. I found GNUCash and for my simple tracking of checking, savings and credit cards it is perfect. Free, free, free.