Intuit Quicken Reviews

I am a 28 year Quicken user. I have purchased many upgrade CD's over the years - at my choosing. Quicken has determined that in order to make more money for their CEO's and stockholders that they must convert to an annual "membership". If this weren't bad enough, when the "upgrade" occurs, data since the last upgrade is deleted. As a professional, I neither am open to nor appreciative of this immense disrespect of my time and work, usually occuring at tax time when I need the information the most.

Used Quicken over 20 years. I tried to open Quicken and received a message that Quicken could not open. It said to try to open again, if that did not open Quicken to call the number listed. (This occurred right after a update of Quicken). I called the number. They took control of my computer and said that it was not a software issue rather corrupted files and it would require a fee to restore my data. My alternative was to eliminate 20 years of data and reload the program which I did rather than pay a fee. I wrote a letter to Quicken and received a phone call. I was told that there was no record of my phone call to Quicken. Since I eliminated my data they could provide no assistance and did not offer any resolution. I used on line Quicken only to update stocks quotes and everything else I did manually. As a result, I will never trust Quicken and would never put any sensitive information into the program.

I have used Quicken for many years purchasing the software outright. Now, Quicken is attempting to force me to switch to a subscription model, urging me to upgrade to their new system with hidden threats and now the frequent occurrence of crashes which had never happened before since I first began to use Quicken over 16 years ago. Is this a ploy to force me to upgrade?

My question: why does the download transactions flag stay on? No help. One technician wanted me to close my present account and create new ones. MUCH work for me. I SAID, "NO. Gave me phone # to call back later." I used search GOOGLE and found this: Quicken Windows - red flag but no transactions to review bug. I GOT: Spring Davidson Member February 2018 edited April 2019 in FAQ'S (Windows) I used this and fixed my problem. My big question is "WHY COULDN'T the Technician show me this."

I agree with most of the problems with the "NEW" Quicken. Although hard to find a better product given 20 years experience using the Old Quicken (non-sub), many of the issues may be SEC, GAAP, among other serious issues with "NEW" Quicken. There are plenty of software bugs including screen skewing issues (compatibility most likely with WIN/PC Platforms), refresh issues with login, verify after trying to add bank/credit card numbers, account numbers on credit card paying, flexibility on "PAY" immediate, knowing really what service is handling bill pay (??? Old Bill Pay, or New Bill Manager/Bill Pay, how to cancel old expiring Quicken BILL Pay..many, many more...QUICKEN Software development needs to address many of these issues and more or you will not have a customer base. IT SHOULD BE AN EXCELLENT PRODUCT if problems, tech support, functionality, feature(s) improvement is addressed.

The new owners have replaced QuickenBillPay with Quick Pay (direct electronic payment) and Check Pay (they will send a check). Neither of these are intuitively designed, neither work as advertised. I paid for Premier, with the included premium tech support -- after two hours in the first two weeks, I figured out how to do some things MYSELF. Tech support was useless - they don't know the product, they don't know how to make it work. AND there are monthly quotas = limits to the number of bills you can pay per month. And no apparent mechanism to increase that. As soon as I find time, I will replace the mess. After 20 years of loyalty to this product, you'd think they would have been ready for prime time before railroading people into a beta version.

I purchased Quicken to capture and report my bank and credit card transactions. The Quicken file (.qfx) export function on the website was working fine until the end of February. It was at that time that the export started showing purchases on the card as debits and payments as credits. This completely messed up my reporting. Logged an issue with their customer support on March 5th. After a number of followups both online and through their support line I received the following response on April 10th.

I have been a Quicken user for over 20 years. Like many others, I am unhappy with the new renewal fee program. What used to cost $40 every 3 years, now costs $53.11 each year! I'm looking for an alternate program, but it seems Quicken is the best. Maybe Quicken management will start reading these reviews and offer a more reasonable fee program.

I have used Quicken and QuickBooks for many years. In every case, I purchased the software outright. I was using Quicken 2017 until now. Quicken made the decision to go to a subscription model and have been urging an upgrade. As of May 1, 2020, they disabled some features in the older versions, rendering them much more difficult to use. (Downloading bank activity, etc..). I'm sure their lawyers have figured out a way to make it legal, but, in my opinion, they took away features that I had purchased. Legal recourse is probably a waste of money and time, but I will never do business with Intuit again.

I have been a Quicken user and utilizing Bill Pay for 20 years. In November while using Quicken 2017 I lost the ability to use Bill Pay. No one at Quicken could answer why and at Bill Pay, I received a bit more explanation and that Quicken was rolling out the new subscription platform and this could be related. All Quicken could offer for repair was that I subscribe and that my Q2017 would no longer be supported beginning in April.

2 days ago I renewed my Quicken program. It used to really chafe me that they wanted renewal every 3 years. Now we are forced to renew every year which means they have tripled their revenue. In spite of that they are too cheap to hire support personnel. I wasted 2-1/2 hours today trying to get through to ask why they havent provided a download for the program I purchased. After all these years they seem to have gone out of their way screw up what should be a seamless procedure.

I used Quicken without too many hiccups for many years, although I chaffed at having to "upgrade" every three years in order to keep getting the same services I had been getting all along (ability to download transactions from my bank). More recently, the price has been going up, up, up to the point of now having to pay every year (subscription) for a product that seems worse, not better. SO... I jumped off the bandwagon last year and switched to another product and am glad I did. The part that really frosts me is that on their website, Quicken posts a "data access policy" that claims to guarantee that you can continue to access your old data files even if you don't have a current subscription. As soon as my version went out of date, I could not longer open my existing data files!

I use this program only to track my expenses manually. Not connected to my bank accounts. They made me renew last year because they said they were bought by a new company, and all old accounts were deleted. They said I would always have access to my data. This year, the problem is half my screen is taken up with banners telling me to renew so my data is there, but I have to navigate around their advertising to see it. Tech support cannot remove the banners. Do not buy this program. The company tries to rip off their customers at every opportunity.

I used Quicken for 20+ years and was very pleased. Until now: 2016 quit, tried latest patch (no go), and then reinstall (blocked at Intuit login and seemingly no way to bypass). On-line support unable to help. Cannot get program to run or access financial data. Used 2016 because it was a standalone program and I do not use on-line banking services. I have little use for subscription based programs when I do not use the on-line services. Additionally, I do not like the idea of my data floating around the "cloud."

Long time user. Once sold by Intuit, went to hell. Spent countless hours with totally incompetent people to get it going, then it would update and break again. I only use it once a year doing taxes. For a while, they have splashed banners asking to update and threatening the connected services would be shut off. So what, I don't use any. This year, 2020, for tax year 2019, the simple import of a file already downloaded from my credit union that they don't even connect to, demanded a $45+ update. I understand that software companies are moving to subscription services but this is a total change of policy on the software I bought when it was not subscription on their side only. That's Bait & Switch fraud.

It just turned 2020 so my Quicken 2017 is really just a bit over 2 years old. I paid full price for the product and was promised certain functions. Lo and behold, today I received an email from them stating that unless I pay them more money, in essence, they're rendering what I purchased from them useless. Hard to believe that a company, once owned by a reputable company, Intuit, does this to its client base and thinks they can do it with complete impunity. Of course, in addition to sharing my terrible experience with as many potential buyers of their product as I can, I will be moving onto Mint which offers pretty much the same functionality as Quicken but without the bait and switch.

I have had the Quicken Deluxe 2019 subscription for a year now and I have learned to hate it even more than I did with earlier versions. I have been using Quicken since it came out and it just continues to cause problems. I have tried replacing it with other software, free or paid for, and found most other products do not have the features I am looking for that Quicken has or they are more geared toward those with investments which I do not have. I have tried many of them only to discover they are lacking features that I am used to.

Within the past few months I have encountered a problem with my Quicken reconciliation which has me upset. I have been a Quicken customer for years and I have been very happy with the product. Now after I do my reconciliation, the starting balance is not reflective of the bank's ending balance. In the past the new starting balance always reflected the bank's ending balance but now something strange is happening and I have no idea why I am now getting huge adjustments and still starting off with an incorrect starting balance in my next month's reconciliation. In the past years I have never had a problem doing my account reconciliation. What is different with Quicken now?

Like other reviewers, I have used Quicken for more than 20 years and quicken bill pay. Never had any problems. Being forced to upgrade to Quicken 2019 Premier involves having to set up a new quicken bill pay account even though nothing has otherwise changed on my end. I am currently at 3 weeks, 5 phone calls, "tickets" issued that only result in the same response "they are very busy and behind". Thus.. I can't pay bills unless I continue the original plan (which is now supposed to be included in Quicken 2019 Premier). I am wondering if they just aren't getting new accounts activated so they can continue to collect on their monthly bill pay fees or what. They are NOT living up to their purchase agreement, and should be investigated. Do NOT purchase this product.. unless like many of us, you "have to".

Add Me To The list...of dissatisfied customers! This software is a joke. I've been using Quicken for a couple of decades. The last couple of years it's all been downhill. Constant "connection" issues with Financial Institutions (I get that policies change, but Quicken is extremely slow to update... if at all lately!!). Get the occasional duplicate transactions, constantly asked to upgrade (yeah right), when selecting "Don't remind me again", does not comply with the check mark! Why bother putting it there if you don't adhere to the decision? It really needs some major housecleaning to get it back to the once upheld standards. Out of my 10 or so accounts, when trying to update, 3 fail with 5xx errors; try again later, or tomorrow, or in a few days. CONSTANTLY!!! Bye Quicken!

I have spent a significant amount of time looking for a way to re-print an account reconciliation; after all, no software program would disallow a re-print, right? Well! Here is a program that does! I think it is abhorrent that any software program would not allow re-printing of any document at any time. In addition, I now have to spend hours researching another more suitable program, not to mention time getting up to speed on it. Thanks for that!

This product is awful. The account download tool is faulty and does not sync correctly with accounts already in process. It'd probably work great for a new account, but if you add an existing account into the mix be prepared to waste HOURS AND HOURS OF YOUR LIFE trying to figure out why all of a sudden your once balanced account, is now no longer balanced. If anyone has that PHd, hit me up. Or better yet hit up the ** morons at Quicken.

I have been using the 2016 version of Quicken for the past 3 years. It was NOT a subscription service as that time. I have never used the online banking, or the online bill pay options. Everything I do has been manual. Suddenly, ads are taking up at least 1/2 of my screen, and I am unable to see the complete info on my past transactions. I am told "my Membership expired" and to pay up. Then, a day or two later, I am not even allowed to manually enter a transaction. "You need to 'renew your membership'". I never had a membership. But now I am being totally bricked until they get money from me. My program has been abducted, and I have to pay the ransom to get my Quicken back. I feel like I have been robbed. I'm sure they don't care, but I immediately purchased Banktivity 7, to replace Quicken. Intuit corporation is in essence, bullying me. Thank goodness I have other options.

If you buy Quicken and you do not pay a YEARLY FEE they will discontinue your online support. I have quicken 2016 paid in full and they discontinued it so it no longer works. All of my transactions, everything gone. They say, upgrade to a newer version and it will work again. Subscription based plans suck. They force you to keep paying every year. I refuse.

Every few months I get a cc-501 error which says that it is not my fault but a problem with Quicken. However, to fix the problem I need to deactivate all my accounts (many) then reactivate. This is very time intensive. No excuse for Quicken to frequently have this problem. This has only been happening the last few years when they were run by another company. Everyone should do like I did and move to mint.com which is run by Intuit.

I have been using Quicken since 1993, and Quicken Bill Pay for more than 20 years. My bank account was recently hacked, and for the last 2 months, I have been trying to get the new account, opened immediately after the hack, confirmed as the funding account so I can continue to use the otherwise convenient Bill Pay service directly through Quicken. I have spent at least 8 hours on hold during this time, spoken with at least 3 supervisors, got a message from the escalation team, had my case escalated 3 times (or more), spoke with at least 15 different representatives, and despite my complaints, had at least 10 'tickets' opened that would insure that action would be taken.

In recent years Quicken has taken a nose dive, for the worst. Just a few weeks after purchasing a 2 year subscription, I now find it necessary to pay bills by writing my own checks as Quicken is not reliable. All of my problems center around Quicken Bill Reminder, which no longer works. Have called Support at least 5 times and found they are of little or no help. I would never buy Quicken again!

I have been using Quicken products for 25 years and have never had the problems. I am having now, not just the software, but even finding/getting support. I go to the site and initiate a chat and after the agent comes he then drops the contact without responding to my queries or comments. I try again and the same thing happens. I try to go to the community and the question I'm asking has never been asked before. I have to log in to post a question, and it won't let me log in! Either says there is no account with that address or, when I try to create a new account, that the address is already in use!!

15 minutes ago I called Support and lit up the poor support person. After the phone call I googled Quicken BillPay reviews. This came up. I pretty much said what was you read in previous reviews. Customer since 1998. All I have to say is unacceptable and I'm a software engineer so understand all too well what is acceptable and what is not. I am not kidding when I say I have been telling everyone not to buy this product. So disgusted - and I have a lot of patience when it comes to software given I'm in the industry. In all sincerity I have nothing good to say about this company. The list of complaints is too long to list here. Literally every interaction with this product since new company took over has been painful...

I have used Quicken for more than 10 years, and over the past two years the experience has just gotten worse and worse. I have so much data in it, that I really want it to work, but unless things change and soon, I am done. Accounts that I have deactivated are now reactivating themselves and messing up all of the balances. Nothing downloads directly into it any more, making every account that I have to download from a series of steps rather than seamless. There seems to be no one in the company who is listening to the customer experience. Do not waste your money!

I got a message saying I should update for new security stuff blah blah blah. So I did, wrong! The new update has a wrong balance and will not sync properly with my bank. I do an update, and do it again, the bank balance is not carried over to Quicken. Now I can't trust anything it says. I will be buying a new program very soon!

I have used Quicken since 1998 without problems. Subscribed to 2019 and worked OK after formatting for my 4K monitor. In JUNE 2019 they have updated the software twice (I have no idea why). Since then font size varies with every window opened up. Either too large or too small. When using their LARGE font app to correct for small font size windows and returning to regular use all columns need to be reformatted again. What use to be an intuitive easy to use program is now a nightmare. I can't recommend at all until they fix this problem. Customer service is NON-EXISTENT!!

I have read through two years of Quicken reviews on this website. Mostly one or two stars. I would give zero stars if I could. Quicken has gone way downhill since being sold by Intuit to a private equity firm. I know how this works. Cut costs to the bone to improve profitability at the expense of users so they can put lipstick on this pig and sell it to someone else or do a stock IPO.

Quicken has a nagging error where you are asked to change to a new release. When you check the box to show it no more, it continues to do it again. If you take your computer offline, and back up the data files to your local disk, Quicken asks you to log on to their data center. That is none of their business. When you run their program as System Administrator, Quicken asks permission to modify your computer. Bad idea!! I have used Quicken since it was first available. Many of us are actively looking for an alternative. Quicken, you are not doing well with customer satisfaction.

I recently was told my subscription need to be renewed with online Quicken to keep my software updated. Since I do not buy the software each year I want to not renew. And now I have to login online account instead of using my quicken that is on my computer. It is such a pain so much wasted time. I have been a quicken customer for over 15 years and loved it but now with the new company ownership they have destroyed my trust in Quicken. I just want to do my own budgeting with the current version I get but they keep asking me to renew to keep it upgraded. Not what I do. I look at upgrading every 2 to 3 years. I hate getting new software that fails and causing me headaches until they fix the issue. Sad days will need to look at another finance budget software.

I have been a happy Quicken Bill Pay customer for 2 decades! I was recently, upon login, forced to upgrade from the 2016 version to the annual membership plan. There was no detailed information given that this upgrade would completely change the look of the software or require me to re-verify all of the banking information and freeze bill scheduling for the account that was previously established for years and years. I switched on May 3 with Quicken telling me it would be 7-10 business days to re-verify my banking information. On May 17th I called back since I didn't have the two micro deposits necessary to complete the activation process... again...

I used Quicken for many years and was very happy with it...UNTIL they sold to another company. I tried, unsuccessfully, numerous times to get the transaction downloads to work correctly but with each update the problem became worse. Quicken has no software support that I was able to find, simply a forum where other people can offer suggestions that might help. I find this ridiculous and certainly not helpful. I tried purchasing the latest version but quickly learned that it is now a subscription service that requires my financial information to be on the 'cloud'.

I have been an avid Quicken and Quicken Bill Pay for 20 years. My latest version Quicken 2016 was cancelled and I was forced told to upgrade and change to a subscription alternative under the claim that it would make the frequent upgrades easier. But it required discontinuing and setting up my Quicken bill pay account again - which has been a real pain. That way it will take 10+ days to complete this on the Quicken end so I am without Bill Pay services for all that time.

I have been an avid Quicken user since the days of DOS and diskettes, and have used QBP since it came out. My latest version Quicken 2016 ver. was cancelled and I was told to upgrade. I did upgrade, but after 2 weeks the bill pay account still has not been activated by the third party company that admins QBP (even though my legacy account is still active with them). QBP support has offered no solutions, and cannot provide me with a timeline. Very sad, for I really do like the Quicken software and the old services.

Quicken has blocked my access to data from my financial institution using 2016. I can not believe this is legal, but until it is resolved I needed a solution. I found GNUCash and for my simple tracking of checking, savings and credit cards it is perfect. Free, free, free.

I have used Quicken for many years, upgrading when forced by company changes. The 2016 version is more than I need and I do not wish to upgrade. Quicken has now intentionally blocked access to downloads from my financial institutions. The file downloads into my computer but the Quicken software now prevents me from accessing it saying the institution cannot be verified! I know this is my institution, my account information and believe Quicken should have no right to prevent me from continuing to use the software. I purchased it, my institution is happy to send me my information in the correct format, Quicken now actively blocks access to it. I cannot believe this is legal. If this does not change, in the future, I will not purchase any of the many products I have been using from this company. This is borderline extortion! Stay away from products from this company in the future!

When making new entries Quicken will not save them. When you go to reconcile the entry is not there. Quicken 2019 is horrible, I’ve been using Quicken since 1998 and this software is a joke and I only use it as a checkbook. Anyone have any suggestions?

I've used Quicken since 1992. The new owners, HIG Capital LLC, are an unknown. Why would I "trust" them with my financial data (not to mention it will now be accessible only online)? As it is, since updating to Quicken 2016, I can no longer view daily changes to my portfolio holdings. The new option is less than this takeaway, it is no option - I refuse to be extorted into paying annually for the privilege of allowing bandits full access and control over my private financial records. As others have reported, I've generally updated the software every 3-4 years and depended on it to remain useful. Now it is nothing more than a checkbook ledger. RIP, Quicken.

I have been a faithful user of Quicken since the mid-1990s, and have upgraded every three or four years. I have always found the constant pop-ups trying to push me into an upgrade an annoyance, especially since I paid for the program. One doesn't expect a paid version to continuously bombard you with ads for product upgrades or enhancements. This has led me to continue to look for an alternate program, which I would gladly purchase if there was one that was viable. It seems the only program that would do what Quicken does is MS Money, and it was discontinued.

Updated on 11/18/2019: First, I understand that Billpay is owned and run by a third party. I evaluated whether or not it was worthwhile to upgrade to the now forced subscription version of Quicken 2019 or not. Since I always buy Quicken Premier, it made sense to upgrade, saving me $9.95 per month for Billpay. However, now that I've upgraded in October, knowing that my functionality for 2017 would go away soon, they require you to re-enroll in the "new" Billpay system and cancel the old one. I'm using the same financial institution I've been using for years so this should be no big deal! Ha!! After a month, they still have not authorized my bank under the "new" Billpay system. I haven't cancelled the old one yet, so I'm still paying the monthly fees!!

I have used Quicken since 1996. I purchased Quicken Home and Business in Oct 2016 directly from Intuit as a download. When Intuit separated from Quicken shortly after, apparently the download link went with them and it no longer works. Intuit won't do anything for me because it's a Quicken product. Quicken said had I purchased it from Quicken, I'd be able to reinstall no problem but since I purchased from Intuit, they can't help me unless I buy a supported product. I'm asking for the product I purchased, not for support. I found this unacceptable so I tried all kinds of ways to get through (chat, phone, Facebook) but they won't budge. They just keep telling me to upgrade. It's the lack of good will that I have the most problem with. I wasn't aware that the software itself has been on the decline until I started down this road; my experience has always been so good. I won't be using Quicken going forward.

I have used Quicken since the early 90s. The last version I purchased was the 2016 edition that existed solely on my local machine. I did not want to upgrade because I still do not want ALL of my financial life potentially available to attack and distribution. I've been getting the messages about the "download" feature disappearing from Q2016 for a while now. I figured I'd tough it out and do the manual download of QFX files and then import them. Tried that today for the first time and discovered that IT IS NOT POSSIBLE TO Import ANY data going forward. Intuit has purposely sabotaged the import feature in order to extort my purchase of a subscription to their software. What happens next? If they jack the subscription rates and I don't pay, will I ever get to access MY financial data again? GnuCash here I come...

I have used Quicken forever. I struggled with Quicken products for Mac - clearly not a focus for Intuit. Now, they intentionally took away our ability to sync bank and credit card info AFTER we paid for the product, forcing us into submission - subscription. I am really ok with subscription models, if they are priced reasonably and if there might be a carrot to get us there. Feels like typical Intuit being heavy handed.

I have used Quicken for over 20 years and, until 2 years ago, never had to call Quicken Support. In December 2017 it stopped downloading my transactions from my many financial institutions. After spending many hours over a period of weeks I was informed that it must be a problem with my computer and Quicken. I was told I had to start from scratch and could not carry my past transactions with me. It created chaos with my financial records.

In 2017 I purchased a support agreement for three years which was to include upgrades and support for Quicken. On Tuesday March 19, 2019 when I sought the help of Taksa Technology they refused to honor the three year agreement and wanted to sell me another agreement for several hundred dollars. If the company will not honor an agreement entered into in 2017 for three years why would I be foolish enough to do so again.

I've been using Quicken since 1992/93 and have been happy to praise and recommend it to others. Unfortunately the quality has been degrading over the last few versions (probably started around Quicken 2015). It freezes constantly especially after downloading transactions. Refuse to upgrade to subscription version until I have confidence product stability has approved. Starting to review alternatives.

I've been on Quicken since I had a computer in the early '90s. 2019 has me really frustrated. First it removed an account. When I tried to reinstall the account, it wouldn't accept it. Now it has my reminders screwed up. Won't let me attach reminders to the right account. Someone isn't doing their job.

I have used Quicken since early 80s. It has been a great product until version 2019. The function to download banking transactions in native exchange (CAD or USD) was removed and no longer supported. This effectively eliminates this product for any Snowbirds and cross border banking customers. Quicken Management have lost sight of their market and customers' needs. Very unfortunate. I strongly recommend you do not upgrade to the newest version unless they get this functionality restored.

I opened my Quicken program and discovered after doing a quick account update that most of my accounts had been duplicated. The original accounts all had double transactions in them and all the totals were off. I phoned the helpline and was told my file was corrupt and was asked to subscribe to their data protection plan for $199. for 3 years or $299 for 5 years or $349 for lifetime. Seriously? I asked if he was going to fix the current situation or was he telling me I have to pay to have it fixed? He then told me he may be able to get me a discount since I was a long standing customer.

My wife and both were both using Quicken 2016 Deluxe. Both of us have desktop computers with separate portfolios. Quicken notified me in February, 2019 that I had to upgrade to the 2019 version because they would no longer support such and such. So I did. Installation was quick and easy. And then we both had problems with the accuracy of the data downloads from investment firms, banks, credit card companies, etc. My wife spent hours with Quicken support and the only answer she got with the accuracy of her investment downloads was to delete the accounts and reestablish them.

I have been using Quicken since its inception. The product was usable until it Intuit sold it. I was using Quicken 2017 and Bill Pay for $9.95 per month. Was notified that I needed to upgrade to Quicken 2018 annual subscription of $64/year. Appeared to be a good deal and I rely on it to pay all my bill and track financial assets. I signed up in November 2018. After not seeing the promised micro deposits for 30 days I called support and the nightmare began. They told me I never responded to the encrypted email that was to used to validate my identity and now I needed to email copies of my driver's license, proof of social security eligibility and a copy of my electric bill for proof of residence.

As many have reported, the product becomes quirkier over time. The file became corrupted once and I luckily had a backup from not long ago. Switched to the subscription and, even though I've used BillPay for many years, they asked me for an amazing array of personally-identifiable info because I was switching to a new subscription (even though I was a long-standing customer). On a regular basis, financial institution downloads stop working. It's just a nightmare now and I need to move on to something else.

I've been using Quicken for 15 years. It used to be reliable and accurate. With each iteration the errors from missing transactions to "unidentified securities" have increased. As well as limited functionality such as format limitations. The last two times I contacted support they were unable to answer a single question. I am now actively looking for an alternative.

Have used Quicken for MANY years. Upon notice from them that 2018 version will no longer be functional in a couple of months, I completed the required "upgrade" to the 2019/subscription version. Quicken is functional for tracking funds with following exceptions: On two occasions download of bank transactions has missed deposits, requiring manual correction. Bigger issue is that BillPay is non-functional so cannot pay bills through Quicken (and sadly, my USAA bank does not integrate with Quicken for bill payment via DirectConnect).

I have been using Quicken 2015, any problems, I get the same excuse... "We are no longer supporting that version". I am hearing all these problems with the new versions and really don't want to go to a new version. Yes, I get the 20% off, 40 % off new versions, however mine works pretty well and I don't use online banking, just checkbook and invoicing. Each time they want to update my account I click "NO". Well, today I try to sign on... my records are gone!! I have a critical update to Quicken that has been downloaded onto my system without my knowledge. I am beyond angry, this is hijacking my personal files!! I paid for 2015. It is mine and Quicken should not be able to hide? Or destroy? my files!!

I purchased Quicken 2018, and I am glad an own Parallels, as Quicken 2018 for Mac does not come close to the Windows versions I have used for years. I am looking at alternatives, as Quicken for PC is my only use for VMs. I had purchased the Mac version two years in a row, hoping it would someday match the PC version. Fortunately, this purchase allowed you to download Mac or PC version, so I did not waste Money like in the previous years. https://bit.ly/2HjUWFv.

I too have been a user since my first computer (DOS) in 1995. This latest upgrade to "Deluxe" (5.10.00) has frightened me. How can different reports with the same category labels (Income from a particular source - supposedly directly from my bank) have different amounts in the same category on different reports? WOW. I can't believe the sloppiness. If the banks revised their programs allowing mistakes like this, God help us. No wonder the Quicken "free" caller support lines are non-stop busy.

I have used Quicken since the mid-90's. I used to love it but now it seems to always have issues and I'm always "logging-in" to their site for heaven knows why. Right now; 1.) the Reports screen won't open properly, 2.) stub-tabs, such as "Bills, Income, Transfers" and "Projected Balance" disappear every time I move to a different section. To fix it, I then have to go to "View" and change another menu. Very frustrating. 3.) Also, the budget graph and the "total" under the planning section are totally worthless. What in the heck are they showing you?! Plus, the "Everything Else" is also a big annoyance. I would suggest to the designers that they should actually use the product before using it.

I used to use Microsoft's Money software, which worked well. But eventually I upgraded my laptop and since Money had been discontinued, I purchased Quicken software: the desktop version. I have inconsistent internet in my area, so this new subscription model that everyone is moving to doesn't work for me as a business owner. I was able to import my Money files, so I started out ok with Quicken. But as years have gone by, the program has downloaded duplicate entries, or missed a ton of entries, and though I have it set to base reconciliation on my bank balance and actual transactions, nothing matches. I have to re-categorize everything constantly and the worst problem is that it considers every cross-account transfer to be income, so my reports make it look like I'm rolling in dough.

Updated on 01/31/2019: One week after cancelling, Quicken Bill Pay withdrew money from my account for a bill but never paid it. It was my phone bill, so now I've paid my phone bill twice but the quicken payment was not received. Another forty minutes on the phone with Quicken Bill Pay Support (in the Philippines) and I was told "yes, that money came out and didn't go to a bill, but we'll put it back in six days."

I recently purchased a new laptop and wanted to download my Quicken to it. I went to the Quicken website, signed in, went to my account and hit download from the purchase list. I noticed it stated I purchased it on 7/8/18. I had used my Quicken last in 2016 but wanted to start utilizing it with my new laptop. Once Quicken was downloaded and launched it was empty and then stated this version is no longer supported. Now it is useless. I chatted with customer support and all they said was, “We no longer support that version. Check out our 2019 version and upgrade.” I explained to them that I am not going to be putting any more money into their company.

I've been using Quicken since 1995 with reasonable success. I upgraded to 2019 since Quicken Bill Pay is included with Quicken Premier saving me $120 and offsetting the now annual subscription required for Quicken. There were no substantial changes with Quicken 2019, except they changed some of the formatting. They increased the width of the entry lines with a relatively small font. Hence you see less on the page and it's harder to read, quite effective if they're trying to drop their older users. User experience aside I could live with it. The most disappointing issue is with Quicken Bill Pay. To get the 'free' Quicken Bill Pay, you need to establish a new account through Metavante Payment Services. They warned me up front not to transfer from the old services since it may take awhile to setup the new one. I'm glad I did... I started the process Oct 10, 2018 to setup the account which includes verifying your funding accounts.

I have been unable to download my bank transactions. Everything is fine with USAA and the first download was a success. I have spent untold hours to incorporate all of the changes, without any company support. The company might consider a forum as support but I don't. My advice for support is to find another company and purchase their product. Support is a joke.

I've used Quicken for my personal finance management for the last 20 years and have been very happy with it. However, the original company sold the personal finance software in 2018 and kept the QuickBooks Products. The new owners have made some changes and since they have taken over my software has crashed repeatedly and I've lost entries in the process. However, they seem to be focusing on marketing the product rather than maintaining the software. I would no longer recommend it to anyone.

I have been a Quicken user for 20+ years. My laptop is having problems, I need to take it apart and replace some hardware and clean it. Before doing that I need to have another computer up and running in case something happens. I use my computer all day, every day so being without one is not an option. I installed Quicken onto a backup laptop that I have kicking around. I backed up the Quicken data file on the old and copied it to the new. When I try to open Quicken on the new computer, it demands that I log in. When I try to log in, it doesn't recognize my email address ID even though I receive email (spam) from Quicken at that address almost daily.

Upgraded to Quicken 2019 after many years of using Quicken. The new version forced a new signup for Quicken Bill pay. It is now over three weeks without getting the bank authorization completed. Four calls to support. I've now been put on the high priority waiting list but told to call back in another week. Quicken is not taking responsibility. The support staff just says they are having problem with the vendor so not Quicken's problem. There is another serious aggravation that the upgrade deleted all of my online vendor so that everything now has to be entered again...if I ever get the bank authorized. I recommend that no one upgrade to Quicken 2019. Wait until 2020, maybe they will have it solved by then.

I have been using Quicken Bill Pay for more than 15 years and in 2018 I enrolled into new version. This was in September when I created the first user login and then since nobody contacted me I decided to call them. They told me that my user was cancelled and needed to enroll again. I did enroll and they asked me to submit my social security, void check, and bill and ID which I submitted and nothing happened again. Not sure what else to go to get new version as I am not able to pay my bill through Quicken. Please help me. Thank you.

I must agree with the majority of reviews on this forum. I have been a Quicken user since early 2000 when I bought my first house. I use it for Bill Pay and account register tracking only. The former versions made my household budgeting so much easier. Now setting up bills takes TWICE the amount of time with a ton of bugs. Every time I try to schedule a bill in advance and select a future date - it reverts to the existing date which if not careful will drain your bank account. The recurring bill feature with the so called pdf bill view is useless and doesn't work the majority of the time.

Quicken was once my favorite money manager. It seems that with every update there are more and more quirks for the software. From updating your accounts to locking up the software has become very unstable. They are sure to take your money but the quality of the product is getting worse.

I have been a Quicken user since 1986, (32 years now) and it was originally a pretty good, pretty well-supported product. I have used various versions from that very early one up to and including QW2014. I will not upgrade further and will not pay them continuously for a failing product. First, I'm a retired 'techie' with 42 years of IT experience from beginning programmer to Database Administrator maintaining hundreds of databases on about 50 virtual server instances. Over the years I have dealt with numerous financial institutions, and have all my financial records, including years of investment account transactions housed in this product. As I have aged, my investment savings records have become far more important than cash and credit accounts records.

I’ve been a Quicken user since 1994. Over the years the app has changed here and there but for the most part, you knew where things were and things made sense. I upgraded from 2007 version to take advantage of the $29.99/year Cyber Monday promo to try it out. I'm forecasting that the 2007 version of Quicken will probably not work once we go to Mojave which will drop 32-bit support. To note, I've read that you can cancel the auto-renew subscription, which I did, and the Quicken 2019 app is "supposed" to continue working even after the expiration date. We'll see.

Amazing... Just upgraded to the 2019 version. Tons of issues. After finally getting all 10 of my accounts set up, I wanted to link some accounts to my bill pay service. Should be simple right??? The morons at this company did not think that it was needed to allow importing of 2017 or prior BILL PAY accounts into the 2019 version. This company thinks we should go through the process of setting the whole damn thing up again. The same MORONS did not realize that some people have ten bank accounts and hundreds of PAYEES.

I have been a Quicken user for at least 20 years. It has served me well. However, I am very unhappy with 2018. I was suspicious about the move to a subscription, the online ID registration, and the automatic updating. I purchase the latest release every other year and this is the year for me to update so I decided to purchase 2018 because I did not see myself moving away from Quicken.

I started using this platform when it was Andrew Tobia's Managing Your Money, that's probably a 20-year run. There were always updates that you could pay for, but there were very few times that an update was necessary to continue functioning. The latest update is also a transition from Intuit software to yet another owner. New user IDs needed to be set up, new security, and now Quicken is a subscription service. Despite promises of improvements, the new software is abysmal. Every second or third time I start the software there's an update or patch, and they have degraded rather than improved the software.

I have used Quicken for many years and frankly not any major changes over the years to make it worthwhile owning. Most major finance software make major interface changes over the years, but Quicken has pretty much remained the same. It is still as buggy as ever and I can never get the bank updates to work consistently over the years. I primarily use it to balance my checkbooks, but now with the yearly subscription it is definitely not worth it. My personal opinion, "See you Quicken", don't need it anymore. I just downloaded Personal Capital and it is a great tool. It won't balance your checkbook, but what information!

I have used Quicken for many years and loved it. I never have used the link bills or auto payments, but I like to have good records of my bills, loans, bank accounts checking and savings. I have become very upset lately because when I look at my bills I see missing bills, also there are many duplicated bills. The balances are not correct. This is not helpful in tracking my finances but a lot of extra work constantly correcting quicken. When I bring Quicken up it takes forever to come up with the program, since I do not use any online features that does not make sense to me. Sad to say I once loved this program but will have to say goodbye to Quicken and just do everything by hand.

I have used Quicken software and Quicken Bill Pay for 15+ years and upgraded to the annual premium Quicken with free Bill Pay. Beware, they don't transfer the old Quicken Bill pay account and you are forced to set up a new user ID and password and have to go through the verification process to get the account approved. Setting up bank accounts is not as easy as it was before when you entered the bank account information, routing number, waited two or three business days for micro deposits to the account, and the account was approved. That is not the case with the new version. You have to set up the account, then wait a couple weeks for them to send you a secure email which requires you to have to set up another password to view.

Even though Intuit sold Quicken, I still like the software. They update it & address issues. It is a very good program that saves me a lot of time. If they didn't continue offering the software, I would be very disappointed. I don't know of any other options for software like this. Security is a top priority, & I feel they understand that.

Several days ago one of my Quicken accounts would not update via "one step update." Got error code 505 over several days. Eventually I called the Quicken telephone support line (per Quicken instructions). Call was answered quickly and when I explained the problem he immediately wanted online access to my system. It being Quicken I allowed it. He ran several utilities on my system and one after another he found a problem that he had a solution for - the first being my anti-virus software which he said was ineffective and suggested another which was not free. Secondly he found that this particular account's file was "corrupted" on my computer and as a solution I could buy an 8 (I think) or a 10 year subscription to Quicken for $199 or $299 that he would be happy to install.

I updated my Quicken 2018 and the program kept crashing after. The first time I got customer service, I was put through paces of trying things for over an hour. When I suggested that I'd like to talk with the supervisor, the woman told me there was no point in that--the supervisors had no more tools than she did. When I said I'd still like to speak to one, the line went dead. After 15 minutes and no call back, I called again. Nothing was made of my complaint, but another woman tried to help me. Same stuff, same procedures for another hour. I got the same response when I asked for a supervisor. She refused and said there was nothing she could do. So, my only option seems to be to cancel Quicken and look for something else. This was a terrible experience and I'll never use their product again.

Long time and loyal Quicken user but this product has gone SO downhill in the past two years that I will surely need to find an alternative. Crashes, lost data, even the totals in the account don't add up right anymore. From a financial company? They should be issueing refunds, forgetting new features, and just getting the 'core' working right.

I have been using Quicken for years, I go to update to 2018. They need all this paperwork sent to them for verification. I understand that but I am still trying to get my account verified after sending them all the documentation and been waiting for over 2 weeks. Their support sucks!!! You ask to speak with a supervisor and they tell you hold on then come back and says no one is available. I have had it. Going out to another vendor... Their service and support is TERRIBLE. Don't get the application and try and use Quicken Bill Pay!!!

Under this new company - this software SUCKS. They need to sell it back to INTUIT to fix this crap. Cannot manually import transactions without their server getting involved. Wow - what a piece of caca. CS is no better - they cannot help fix it.

Twice Quicken 2018 has lost data. The first time was when I simply ran a One Step Update. The second when I added an existing checking account. Each time deposits were completely lost, categories missing, Payee names changed, and split info was lost. Quicken support solution: Make sure I back up my data!!! A financial software that can’t retain data is useless.

I've used Quicken over the years because it interfaces with TurboTax. That's it. Trying to get it to CORRECTLY download my banking information? Need I say more. So many errors. I like TurboTax, so, it looks like I'll have to MANUALLY enter my banking info as I go. A super pain in the **.

Awful, awful company. The software gets worse every year. More and more bugs. I'm a longtime customer since 1999 and I've been able to avoid database corruption in Quicken by avoiding any of the new features they've added in the last 5 years. Quicken knows it has most of its long time customers in a bind. We've spent years and years entering transactions/securities, etc and we don't want to lose all that history. And there is no real competitor that has all the features Quicken has. Also, the support forum at Get Satisfaction can be an exercise in frustration. The Quicken moderators regularly remove any posts that say anything negative about the product. Very, very insulting. They treat their customers like bratty children. I like most Quicken users can't wait to find some alternative. When that day arrives the customers will leave in droves.

This product (Quicken 2018) couldn't be more confusing or frustrating. I tried for 3 months to sync my transactions, manually tag and enter them, and separate my personal from my business expenses, and ultimately had to scrap all my work and redo it manually. I tried their support, web chat, online forums, etc. but the product and app are so confusing I couldn't figure out how to make it work. My advice is that if you struggle AT ALL with technology to STAY CLEAR of this product at all costs!

Quicken 2018 is definitely a downgrade from what Quicken used to be under Intuit. Unfortunately there isn't much choice in this software arena anymore. I'm guessing there will be soon given the number of 1 star reviews on this site. Arithmetic is easy, and should be a given for a finance software tool. And yet I find incorrect totals frequently that do not correct themselves until I log out and log back in. It means I can't trust the numbers I see, which is the most basic function of a home finance software platform.

I signed up for Quicken Premier 2018 because of the "FREE" Bill Pay feature. At the first month, they charged me 9.95, which I assumed was an error, but it turns out that I never finished the 4th step of the setup, which activates the service, so they charged me the full pay. The first customer service agent helped me get the service activated and then offered to reverse that charge, but 5 days later I got an email saying they would not reverse that charge.

Like thousands of other customers using Quicken 2016 or 2017, Quicken stopped syncing with my bank after the software update in May. I spent five hours working with customer service without getting a solution. The whole time they acted like this was a problem they'd never seen before, but it turned out they'd already had lots of users complaining about it for weeks! Quicken offered lots of suggestions; some of them fixed the problem for some people, but some of us were still stuck. They finally released an update for 2016 with a promise that the 2017 correction would soon follow. But then they started getting complaints that the 2016 update created new problems, so they shut down the discussion, deleted most of the complaints, and posted an official statement saying the problem was corrected. Stay away from these incompetent crooks. By the way, Quicken is not a part of Intuit anymore.

Have used Quicken for many years, buying upgrades every 2-3 years. Slowly over the last 1-2 years it has become increasingly buggy, mainly with online connections. I used to assume this was due to additional security measures that financial institutions are implementing, but now I'm pretty sure the problem is Quicken. In the last 2 months I have spent dozens of hours resetting account connections, fixing the Quicken ID, re-downloading the program and reinstalling. At times it would connect, then it wouldn't. Finally seemed that I had everything working last week. Now I go to connect again and it acts like I am connected, but no transactions show. Then I start re-setting accounts and it gives me more errors. I am done with this horrendous product. Quicken you just lost a decades long user.

It is the most unfriendly program ever. I had the nice basic program on Windows but switched to a Mac and was forced into buying 2017 Quicken. My nightmare began. First, I just want to enter my transactions as I did before - no bank tie in. I can not get a balance to come up. I can not get the same company name to work for either spending and income. It can not differentiate between the two. So if I started at income for a company, it refuses to be spending. It changes balances. It adds all of my different accounts into one main balance and I can't make it go to just one account as I did.

Has anyone else had a nightmare upgrading from Quicken 2015? In addition to disabling my online banking download and bill pay, I have had all kinds of issues since they ended support for Q 2015 this month. Here are some of the issues I face: 1. The program not opening up my file forcing me to spend time figuring out where the active file was kept. 2. Multiple messages to upgrade to Q 2018 even though I opted out of getting any more messages. 3. Not able to download transactions from bank anymore (I tend to think they disabled this proactively instead of just ending support). 4. Continuing to charge for Quicken Bill pay.

Ok, I finally was on-board with the need to update every three years. $50 every three years to be able to auto-download from my credit card companies was palatable. Now I see a message on my Quicken 2015 that my auto-download is ending and I must update. I go to their site and find that they have increased my cost by 300% or a total of $150 every three years instead of $50.

The company practices extortion. I own Quicken 2015 Deluxe. My desktop needed to be factory reset because of a corrupted file. ALL the software I own (quite a lot) installed without problem, EXCEPT for Quicken 2015 Deluxe. Only 3 years old, I own it, have the disc. They lock you out of reinstalling it. This is outrageous and should be illegal. Several of the software packages I DID reinstall were much older than Quicken's. I know all the story of Intuit selling off Quicken. I know they now RENT software for about $50/year. Accounting is simple.

I have used Quicken (for Mac) since its inception and have upgraded regularly. Since upgrading to 2018 I have had nothing but problems. I have lost transactions, been unable to download from institutions and the last time I ran it the program was "saving to Quicken 2016," which I didn't think was even on my computer. I've spent hours with tech support but each time there is a partial fix and I manually update my registers something else goes haywire and I am back to lost info and am unable to reconcile through online. Does anyone have a better product for personal investing and home finance?

I have been using Quicken since 1994 and now they want to force me to upgrade and pay outrageous fees. I cannot use the version 15 which worked fine to my needs. Is this legal? Is there a way to stop them.

We have been satisfied, loyal Quicken customers since the early 90's. No more. Quicken-TurboTax-Intuit has exploded & gone separate ways. The purchasers of Quicken have decided to gouge the existing customer base. With little warning, Quicken disables all account downloads from existing financial accounts. The software will not link directly to financial institutions & will not import downloaded transaction files. This is Quicken's way of forcing customers to pay $60-$100 per year for their new subscription service... Which is buggy & doesn't work as advertised. We have worked with Quicken through many changes over decades. This heavy handed approach not only gives the finger to long standing customers. IT MOTIVATES US TO FIND AN ALTERNATIVE... ANY ALTERNATIVE... And spread negative word of mouth forever! Congratulations, Quicken. You have destroyed your customer base in one fell swoop.

Just installed Quicken 2018 Home, Business & Rental Property. Have used Quicken for decades. Cannot connect to financial institutions - connection error message. Chase gives me customer service phone number for Quicken. Customer service rep says the data was backed up "wrong" in Quicken 2015 before I installed Quicken 2018. I have to buy a support plan for $149/year to get help - after just buying the $149 product since the 2015 version would no longer download data. Seems like a huge, huge scam. Beware, beware, beware.

Been a client of both Quicken and Bill Pay since 1993. I received a notice. To maintain my bill pay service I needed to upgrade to 2018, which is now a subscription service. I bought the premier Quicken with free bill pay (found out later it's only free for a limited time). Per their instructions I needed to setup a new bill pay account, I did. Spent an entire month back and forth with customer service. I had to call them every few days to get updates. I was denied 2 days after my 30 day guarantee ran out to return my new quicken. No explanation, just, it's been denied. I have an excellent credit rating, go figure their denying me. After an hour I did get my money back. I'm done with Quicken.

I responded to a Quicken community comment and was censored. Quicken doesn't want the word to get out about how crappy their subscription service is, how their bill pay feature doesn't work, and how long time Quicken users are appalled about the subscription service, the cost, and the reviews are horrendously bad on service, product, features (that don't work), etc.. I replied to two posts (one in response by Quicken Harold that Mac users had a "slimmed down version") (and I noted that we didn't have a slimmed down price, which did not go over so well, apparently) and both were censored:

My Merrill Lynch account cannot be added to "one step update". I manually press "update transactions" and it takes me to Merrill Lynch's sign in page. I sign in and hit "download to Quicken". The downloaded securities value is different than my current balance shown on my account summary at my online Merrill Lynch page. I am using the Quicken 2018, have made a few calls to the customer service. NO SOLUTION YET!!!

To all my friends and family who may be using Quicken for their finances. WARNING!!! We have been using Quicken for years but things have changed since. They are no longer owned by INTUIT. We upgraded to Quicken 2017 last year and have had security problems ever since. Calling the support line today they said that our security settings were corrupted DUE TO THE FACT WE DID NOT UPGRADE to Quicken 2018. They offered that if we paid a $250 ransom ($200 for support and $50 for Quicken 2018) they would restore our files. Again they said if we had purchased the latest version EVERY year when it came out it would not have happened. We will be getting off Quicken and I would highly suggest you do the same, they are no longer a reputable company and your financial data is at risk.

I have been using Quicken's versions since 1999. In the last few years every new version is buggier. Every couple of months I suddenly have issues downloading financial transactions from banking sites that were working just fine. Last Saturday, Quicken would not launch at all and just offered an error message that said "There is a problem with the Quicken installation. Uninstall and reinstall Quicken." Which is bad enough but to do that I need to access the installation program since I have the 2018 subscription. So I go to Quicken.com to log in to my account and on every browser I try I get this error messages: "This site can’t provide a secure connection. Signin.quicken.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH. Unsupported protocol. The client and server don't support a common SSL protocol version or cipher suite."

I've used Quicken Bill Pay for 15 years with various versions of pre-2018 Quicken. I upgraded to the subscription-based Quicken 2018 in part because Quicken Bill Pay is included at no charge. Previously, I paid $12.95 per month for the service. I upgraded to Quicken 2018 in January and saw that I was charged $12.95 in February for the bill pay service. Then once again, I was charged $12.95 in March. I assumed that somebody in accounting made a mistake, so I called Quicken Bill Pay to ask them to stop charging me the monthly fee.

When one updates to the new Quicken (2018), one hopes for the followings to happen: 1. The old historic transactions of older versions would be transferred smoothly to the new program as it happened with older versions. 2. Support online and by phone will be improved. 3. Transactions will be smoothly and correctly downloaded.

If I could give it a negative stars I would. I have been a QuickBooks and Quicken user for over 20 years. Every one of my clients has one version or another of it so I am well versed in all their software. I can't take it anymore. To have to reset my accounts daily if it works takes way too much of my time. I wish there would be a decent competitor. I just started using Wave a free accounting app for myself and 2 small businesses. I don't know what happened to this company. I guess when you don't have competition you just dont care about your products anymore. Find something else. Paper and pencil would be quicker and easier to use at this point.

This is the worst Quicken I have ever used, and I've used Quicken for as long as I can remember. I had problems for several months with the 2017 upgrade, which I resolved thru many weeks of redoing my checkbook. I made a point of backing up Quicken EVERY SINGLE WEEK. The program starting acting funny a month ago, so I was backing up the Quicken every time I used it. The register would change settings by itself. I turned on my computer today, and all my 2018 back-ups are GONE. AND I HAVE NO TRANSACTIONS FOR 2018 AT ALL, and nothing for the last 6 months... WTF!!! Can't contact anyone at Quicken to resolve the problem, much less get a refund. Now I have to find another program at start over for this year and I am not happy one bit. Social media will hear about this.

Have been a user of Quicken software since it was DOS based. The greatest thing was when they added Bill Pay, so along comes 2018, I can somewhat understand the yearly subscription base, but why can the Bill Pay that was used for many years prior still work for Mac users but windows user must get a new account. Have been trying for several weeks to get this service to work, support service is a joke, keep telling me to create a new account and send all the info they ask for. When sent they send me an email asking if the account on my canceled check is my account. Only thing I can think of is that the management of the new Quicken is trying to run the company out of business. And if I could give negative stars would have.

Extremely difficult to migrate from Quicken 2015 to 2018. The software installation went well, but I still can't get their new Quicken Billpay system to work. Even though I've been a customer since 1992 they still require that I set up a new account from scratch in parallel to my old account. They will not transfer over anything from the old account to the new account, and I'm still waiting for them to complete their end of the account setup and approval. In addition, the new account now shows a second monthly premium even though it’s supposed to be free with the 2018 version. They have also moved their technical support to Guyana (worst ever). I asked a number of times for USA support, but they couldn’t reach them so they submitted a ticket. No one from USA technical support ever called back.

I've been a Quicken customer since it first came out and usually upgraded every other year. It was a fantastic product but it was neglected since about Quicken 2015 and now, I refuse to update to a subscription service for Quicken 2018. Upgraded to Quicken 2017 and it's perhaps the worse... It's buggy, slow, lost several years of transactions which we need for our rental property. I'm looking for a replacement. Shame, it worked so well for many years, until it became a cash cow for investors.

After my install on a Windows 10 laptop it's failed to open. After repeated tries it opens. Now I'm getting check with or call support messages as it will not open at all. I wasn't really wanting to update but I thought it can't be any worse than previous versions. I was wrong.

As I've done in the past, I've always upgraded to the lasted Quicken version. If I had know what I found out over the past days, I would have never upgraded to Quicken 2018. First, discovered 2018 was a subscription service. Second, had to create a new user id/password for BillPay. Third, new BillPay account would take 10 days to be activated. Fourth and the final straw resulting cancelling 2018 reverting back to 2017 was, Quicken required a copy of my SSN card to be sent via fax or mail as part of the 4 items they wanted to validate my identity to set-up my new BillPay account. Cannot believe in these days and times, Quicken is requiring SSN information send via an unsecured method.

I've been an avid Quicken user since 1991. The latest iteration is highly disappointing. It is buggy. Presents random errors. Locks up unexpectedly. Randomly delivers faulty calculations for the simplest algorithms (share price x share quantity = total value). One major frustration: Manually entering security quotes seems to randomly corrupt price history. The user is left with a blank field that cannot be populated. The error requires one to completely delete all transaction info about the stock, nix the security entirely, and manually re-enter the data. Operations that were once automated and transparent now require hours of repair work. Quicken is at the heart of my complex financial life, but I've given up hope. Please... This is an opportunity for an entrepreneur to quickly inherit a frustrated customer base by knocking Quicken off its tarnished pedestal with a superior product.

There are some things that I cannot seem to understand how they are still in business, and Quicken Intuit software most definitely falls in this bracket. I purchased it to assess my finances and come up with a detailed spending and budgeting plan. Well, their budget app is no longer working; has been down for over 3 months pending repair.

I have used Quicken for 2 decades but I am about ready to stop. I have Quicken 2017 for Windows (7). Recently 2 of my banks won't update, I contact banks. They said KNOWN QUICKEN issues ERROR OL-221 - I call Quicken - no 800 number anymore? New owners are cheapskates screwing customers?? Same PC, accounts, software... SO I have been on hold an hour listening to crap music, I tried the 20 minute chat, an hour later zilch. TRAVESTY.

I have been using Quicken since the 90's and usually just go and buy the upgrade at Best Buy since a few times I upgraded with Quicken without the physical disk. I now have been using Q 2015 and much of my data was missing and I had to reboot the system to see it appear elsewhere. In 2018 just a few days into March a notice appeared on Quicken saying I will be disconnected from them unless I upgrade by the end of April, 2018. I like Quicken, use to it but will print out my Jan 1 to now data, and check for another program.

I have been using Quicken 2013 for 5 years now and had very much success. However, in the past two months it seems to be falling apart. I have found entire stock accounts completely disappearing in some files and transactions that I deleted not going away.

I have been using Quicken since the 80's. I have bought new versions as they came out. I used QuickBooks for years for my business. This year, I am doing my taxes, and, as usual, I tried to download my banking transactions from Citi, and I find it is all but impossible. The only option I have is to upgrade from 2016 to the latest... usually they gave us a few years on each version; from what I am reading, this time , not even that will help. I would have to buy the new version and start from scratch. My entire financial history is in Quicken, and I don't want to just lose it.

I am a long time Quicken software user, but with the New Quicken 2018 deluxe version, I got stuck while downloading the transactions files. I have research the Quicken support number online, tried many toll free support number but no resolution to fix my issue. Finally I called up Quicken Software Support number 1-800-969-3032. I explained my issue to team, they carefully listened to my issue, and give described steps to resolved the issue. Support given by team, instant resolved my Quicken issue. Thank you guys!

I too have been using Quicken software for my banking needs and have had major issues with items changing and having to look and revert them to their original name. Also my transaction are missing and I cannot locate them, I have to log into each and every account monthly to verify it was paid and not showing up as another transaction with an identical amount. 2016 was the last good version I had and it started crashing and became very unstable and incompatible with my banking software.

I have been a faithful user of Quicken since 1996. Every couple of years I purchase the update to keep current. Now they want a yearly online subscription? Do they think they are Microsoft Office? Good luck getting any money from me until I can buy and not rent a software program... I'm outta here... Good-bye Quicken.

I've used Quicken Home & Business since 2006. Initially I started having issues when the program would require purchase of the newest version to continue downloading transactions, but beginning in 2014 I started having problems with the program running slowly, to the point where it's almost financially crippling since I've relied on this system for so long and cannot keep up on the billing and financial input I rely on the system to track. The program takes an inordinately long time to process transactions and therefore cannot be kept current with any reasonable amount of data entry time.

I had used Quicken for many years, up to 2015 I believe. After that the quality plummeted dramatically and I quit using the program. I am the administrator of a trust so it would be helpful to me to be able to accurately track all the trust account transactions. I thought I'd give Quicken another try so I bought a copy today. I downloaded my trust account transactions, and some transactions showed up that did not exist. There were large transactions downloaded that didn't show up in the online account for the bank, nor were they pending. The really scary thing is that all the transactions were reconciled in Quicken, and the final balance agreed with the online listing, even though the transactions were different. Records that are incorrect are worse than no records at all. Tomorrow I will be requesting a refund. This Quicken 2018 is garbage.

Just purchased Quicken 2017 Home & Business and it's been nothing but a Nightmare! Was using Quicken 2003 for years with no problems. Purchased 2017 Quicken Home & Business spending hours online with Tech support leaving me more confused than when I started. Please do yourself a favor and do not purchase this product. I'm in search of another software that is less problematic. It’s worth whatever the cost is because this Quicken software is BAD!

I have been a Quicken user since 1986 and faithfully upgraded to the latest and greatest every two years. I recently upgraded to Quicken Home and Business 2018 to try and escape to crap on 2016. I honestly believed that Quicken would have by now been on top of the user and business friendly features that I have been waiting to see for at least five years. Nope, THEY DON'T LISTEN. Because of this, I have dumped them in the trash and will never use them again.

I have been a Quicken user since Q3 in 1987 and have always been satisfied with the ease of use and accuracy of data. Since Quicken separated from Intuit I have had nothing but trouble with the system. I am now using Q2018 and not a day goes by that I do not have some error problems. Today my sign on to my Vault requested a sign in PW. I thought it was simply a new form but it turned out to be asking for the original sign in. After trying to follow the lack of information and instruction, I finally closed the application in absolute frustration. Trying to make a complaint to Q is an impossible path. My suggestion to Q is to fire all of their code writers, copy the code used by Intuit prior to sale, and then hire new code writers who know what they are doing, maybe the Intuit writers. Another week of this kind of service and I will be leaving Quicken.

I use Intuit Turbo Tax and have done so for many years - great product! This is not about Intuit, Inc., this is about the off-shoot company called Quicken 2018 (I believe). Quicken has several companies such as Quicken Loans which is not Intuit either. Quicken 2018 will continue to sell Quicken as a continuously upgraded service as a subscription. So you will not purchase a version of Quicken any longer - just the currently available software that the subscription service is using, which they will continuously update.

I have used Quicken for many, many years -- upgrading from time to time. I felt forced to upgrade to Deluxe 2017 and that was a huge mistake. It is very cumbersome, lost user-friendly features in the process, and now I have to log-in. Ridiculous. I will be looking for other personal financial management software.

I have had Quicken for at least 20 years. I used to use a product called "Check Free" when Intuit bought them out. All thru those years I have gone thru many upgrades. Never had a problem. This time around they are forcing you to create a new account. You lose all your payee's, and it takes up to two weeks to get your new account working again. Their instructions are limited and not very clear. As a web developer myself, I find it very hard to believe that they did not come up with an automatic conversion process so you do not have to go thru this process. I mean the time I am going to have to pay my bills by phone or individually on the companies websites so I do not get penalties for being late.

DO NOT PURCHASE - IT IS A WASTE OF TIME AND MONEY - AND NOTHING MORE TO MAKE YOU DRINK. If you are in AA, step away from Quicken 2018! Noticed that when I went to reconcile, it does not transfer over all transactions that need to be reconciled. It shows up on the register. Called cust. svc. 45 minute wait. On line 33 minute wait. Waited over 55 minutes and Quicken 2018 customer service disconnected me. Started the process all over the next day, with the same results. Called my bank to see if they could help and no one at my bank was able to help. Called Quicken again... to no avail. I am stuck. I have just went back to my old Quicken from the Stone Age. It cannot download my info, but I can manually enter it and still come out to the penny without having to have the frustration of no customer service. I think we should all start hashtagging #QUICKEN2018SUCKS!

The new Quicken 2018 for Mac product premier edition includes Quicken Billpay. Once registered, billpay is supposed to stop billing monthly fees. They don't, and the known glitch begs for a class action suit. Try spending an hour on the phone with them to fix it and you'll pull your hair out when they give you wrong information. Shame on them.

Having issues connecting to several of my online accounts with Wells, Shore Mortgage etc. Waited on the phone for 40 mins to talk to support after which they hung up on me right after I asked my question. Sounds like I'm not the only one...

Every time I open Quicken lately, I seem to be facing a new issue. Ever since the spinoff from Intuit, it has gone downhill. Is there a viable alternative to Quicken? They now want an annual fee and I feel trapped. Sending an e-mail to all users wishing us Seasons Greetings is not fixing it. Going back to an Excel spreadsheet may be an answer.

I have used Quicken for years. The last two years with Quicken have been the worse years. I bank with multiple financial institutions. When I resolve one Quicken problem with one bank, another Quicken problem develops with a different bank. My latest issue with Quicken is the download transaction problem. I had a bank service representative and a Quicken technical support agent on the phone at the same time to resolve this download transaction problem. The problem was not resolved. I am tired of debugging Quicken problems. Looking for another software banking program.

Am new to Quicken products, but found out from their online chat help that these folks don't have their "best folks" working the helpline. Asking for their help regarding the "Financial Institution import" failure message, they had me jumping around the Quicken settings, to trying to Screen Share, and then finally to my bank's settings of what file types to export. It became apparent this chat agent was near-clueless on closing the loop on any of these suspect areas. They would jump to their next suspect cause before dismissing the prior suspected cause. Sorry, agent Rio **... You really need to find another line of work.

What is a placeholder? I have been using Quicken since DOS1 and until now I have been very satisfied but this latest version is impossible. I have spent untold numbers of hours lately trying to correct errors that seem to come from nowhere. Nothing seems to work like it once did. I am not a CPA, just a guy trying to keep control of his finances and totally fed up. If anyone out there has come up with an alternative program that works I'd like to know about it as Quicken has become worthless to me. I am actually thinking of giving up and going back to my checkbook register.

The problems at Quicken have become so bad that when you complain politely on their support forums about the program not working your post is removed as “spam.” Repost the same thing after it is removed and you are labeled “argumentative” and banned from posting. This happened to me and several others yesterday. This is a recipe for corporate disaster. I stopped being a Quicken customer yesterday. I refuse to pay a business that produces faulty software and then behaves like a despot.

Until recently I was a long time user of Quicken for my home use. I used it to track several checking and savings accounts and to categorize my household expenses. I no longer do this. In my opinion I have been harassed by Quicken to update. This has been an ongoing problem for years, which I have ignored until I eventually updated on multiple occasions. On two occasions I have experienced what appeared to be a virus attack on this software and proceeded online with Quicken support to resolve the problem.

I have been using Quicken since I owned a Mac Plus. I have used it for Windows for as long as I can remember. It satisfied my basic needs to record my checking account and credit card activity for personal use and to support tax deductions. I know that Intuit sold Quicken in 2016. I am the type of user that upgrades every 3 years and like it because it is the cheapest way to go. Now, the new owners are switching to a recurring revenue model so every user needs to pay an annual subscription fee, which I hate.

Ever since Intuit sold off Quicken, it is a pain in the neck. Now it has problems and customer service is a rip-off. I want to change to another financial software program so if anyone has any suggestions, please put the information on this site. It's just another example of Corporate Greed. Thanks Trump for the future of this country... going downhill quick.

I bought the “QUICKEN CASH MANAGER DOWNLOAD SUBSCRIPTION W/ PREMIUM SUPPORT” for 1 year. I have the official Quicken Order confirmation on the email. I had all my bank accounts set up on it and it was working fine. I can log in into Quicken.com, I can see the subscription info too. Last week it asked me to update the software and now I can’t see my subscription at all. I logged into quicken.com too and it lets me log in but there is no subscription information.

I suppose I should be grateful that my Quicken works as well as it does considering all the issues other people are having. I have used Quicken for many years and up until now, it's worked pretty well. This version has been and is very flaky, to say the least. I upgraded to Quicken 2017 Deluxe some time around August and I'm just not very impressed. It's cumbersome to use and not very user friendly. Simple tasks that use to be easy are now more complicated. Going back and forth from bank websites to Quicken are definitely not as easy as before. Especially when trying to do something as easy as reconciling accounts. What a mess!!! It will make me think twice about upgrading again to Quicken if/when that time comes.

Problem number one is just identifying my account. Repeatedly I have to spell out my name, phone number and email address. Problem number two the support representatives don't know what they are doing. Once you get connected (after a very long hold time of more than 30 minutes) then another 5 to 10 minutes locating your account and explaining the problem, you’re looking at another 30 minutes while the representative researches how to fix your problem. If there is no fix available then you’re placed back in the 30 minute hold cycle while your call is being “expedited" to the next level. If you need to use this product buyer be-ware! You will need to take a day off of work just to get one problem fixed or account updated.

Windows don't fit on the screen so the only way to resolve the problem is to shut the computer down or shut the program down using task manager and restart the program. All kinds of bugs when using the program. Some of the bugs have been around for years and never been fixed. They have purchased the only viable competitor and so you're stuck with this crap software (Quicken 2017).

It is about the best software for tracking investments that I know of but there seem to be quite a few annoyances in how they report their data. It can never be relied upon fully therefore, to give you meaningful reporting. Using Quicken for is like using one of those email spam services that require you to inconvenience your entire contacts list by registering their email address before they can send you email. At least with them you only have to do that once and even then no one will ever email you again because they won't be bothered. They will just not email you.

Have been using this since it was on a floppy, now here it is years and years later and the program and support is for the birds. USELESS folks putting out a botched and seriously flawed program! Have never trashed them before but now. Quicken 2016 Home & Business (upgraded from 2013 because of being forced to by greedy marketers who disconnect your version at 3 years). That should have been enough but yet I kept using and now, NOW! It is a joke. With the latest greedy update (I think 14.1) they have inserted a line of code in my QDATA file that now makes me wait for 30 seconds before even showing me my login for my QDATA file!! AND the delays instilled in institution downloads is ridiculous. The program is now more of an annoyance and irritation than a help.

I purchased Quicken when I got a new laptop. The program worked very well and I loved it until they released the updated version. The old version becomes unstable as soon as the new - and pricey - version is released. This happened 3 years in a row! Quicken purposely allows the current versions to become unstable thereby forcing consumers to buy another year's subscription! I spent 2 hours on chat with Quicken support. The tech confirmed my complaint regarding the unstable issues, stating that I was not the only customer that complained about the same issue!

I paid $53.36 for the Quicken Premium Support on 9/21/17. I called them that night and they could not even understand what I was talking about and they did not help me at all. I have tried repeatedly to contact them on the number they gave me on my receipt, but it is always busy. I called the bank yesterday to try to get my money back. But in the meanwhile I wasted hours trying to fix it or reach them, but to no avail. I want to register a complaint against them.

I've used Quicken since early 1990's. Over the last several years, the program has gotten worse and worse, but especially so starting with the 2016 version. Now in the 2017, it's virtually unusable. Crashes constantly, even though I've done the "mondo patch", validated my data files, etc. It's not me... it's Quicken. The program is also painfully slow. It takes several seconds between every single field entry. Not just an entire register entry... every single field in a check register entry. Tab between entries. Wait... wait... oh there it is.

I downloaded Quicken for Windows 2018. However, upon installation I could not download from my bank. I called Quicken Support and had to wait at least a half-hour before getting to talk to a human being. I'd think that the problem of not being able to download from my bank would be a routine problem. But, I was on the phone with the tech for at least an hour. We kept going around in circles as the tech tried different fixes. Nothing worked. After an hour, I finally gave up and terminated the support call. The tech was very poorly informed about how to use Quicken. After I was off, I eventually figured out the solution myself -- no thanks to the tech that I got stuck with. (Also, there is no way to complain to Quicken about the poor support.)

I've been using Quicken or Quickbooks for 20+ years. No more. I cannot stand being forced to sign into my local installation of the product. I get signing into a cloud version... but this is ridiculous. I paid for it, now let me use it for the love of Pete! I am now officially done Quicken.

Along with everyone else, I am also having sync problems with Quicken 2017 R15. I have been using Quicken for over 20 years and I can honestly say that I have gotten MORE error messages in these past 2 months than I have in the entire 20 years of Intuit owning Quicken. I'm a computer tech and I have tried every single trick I know and have gotten nowhere. I am not even going to waste time with Quicken support (as I read in other reviews, it is non existent). I am going to start looking for an alternative to Quicken in the morning. And I SHUDDER to think about TurboTax.

I have used Quicken since 1995. On May 4, 2016, Intuit announced the sale of Quicken to H.I.G. Capital, a global private equity firm. On or about October 19, 2017 I received a message when I went online with Quicken that forced me to register with the new company. Apparently some kind of update was installed without my knowledge.

I have used Quicken for over 20 years. During that time, I have been very happy with the product. That all changed in September 2017 when the divestiture by Intuit was finalized. Since the migration, I have had nothing but connectivity problems. Initially, I had to reset my accounts. After a while that didn't work so I had to deactivate and reactivate my accounts. Now, even that doesn't work. I keep getting a message that it's not my fault and there is a problem with the Quicken server.

Quicken user since 1996 and 2017. R15 is just another step down. The One Step Update has been a problem since I installed Quicken 2017. I've had to disconnect and reconnect my bank and credit card accounts, and the update might or might not work, based on the phase of the moon, the weather and my horoscope, I guess. This r15 update (which Quicken FORCED me to do) now hangs every time I try to update. About the only good thing I can say is that online backup is quicker. BUT, given the Equifax and other breaches, maybe not a great thing. Ugh. This time I WILL find another option.

Quicken 2017 - I have used Quicken for many years, essentially for basic checking etc. This year I upgraded yet again only to find out they left Intuit and to continue to use Quicken with my bank I must purchase tech support! $199 per year. They will not refund my purchase, yet it does not work! Very upset.

Have used Quicken for many years. Am continually being sent requests to purchase an upgrade. Every few years forced to purchase or program will not longer work. Tonight had a forced update that now requires me to use a password every time I open the software, forced to set up a cloud account, forced to set up a vault account. Tried to go to Quicken support. Their page says 8 minute wait for chat. I've been sitting with the chat saying waiting for agent for 43 minutes. Why can they completely change the software that I've bought and paid for. Why am I forced to install options that I don't want. Never connect on the Internet. I want the software I paid for or my money back but apparently they do not respond in their support.

I am a 20+ year Quicken user. Quicken 2017 is a disaster. The migration from Intuit to Quicken has shut me down completely and the premium tech support that I pay for is worthless. My Quicken doesn't work and Quicken has not been able to fix it. It has been one crisis after another for six months. I called the bank to find out what other software I can use and was told there is none. Quicken is the only banking software that Wells Fargo, my bank supports. I don't know how I will make the reports I need for my business. If anyone knows about other software I would appreciate learning about it.

BILL PAY NO LONGER SUPPORTED VIA BANK OF AMERICA - I have used Quicken Home and Business Bill Pay via my bank for many years, since Intuit's BILL PAY service has a very very bad the reputation!!! Since October 2017 update, Quicken no longer supports BILL PAY capability through your financial institution. You are forced to pay Quicken $9.95/month to use their service. I will look to migrating to another money management product. Fed up with Quicken's customer support.

I have used Quicken since Version 2 in 1986 and have paid for countless updates. This new Quicken 2017, independent of Intuit, is a disaster. The migration has been one screw-up after another. And impossible to get any help. I'm in a loop of requests for new ID and new P/W. In the meantime, I can't access my account.

I have been using this software since the beginning. Since processing their "required" update under "Quicken" and not "Intuit" it has become a piece of trash. Fonts all different sizes having to keep changing views to even SEE the account. They keep telling me I have the incorrect password TWICE... I DON’T. I don't know who runs this company, but they have no clue what the heck they are doing. Their "support" HAHA website states they are having issues... Really??? Better clean up your act. In addition, they claim they have broken from "Intuit" but through the password corrections, I still see "Intuit"? What's the deal???

Received email today after login to Quicken that update R11-14 were being added. Somewhere during the update that wanted to change my login password, which I did. No longer after several tries can I get into Quicken. I am total blocked out, phone support today said 2 hours wait time, and the internet support 30 minutes wait time, well I have been waiting support over 60 minutes. This is non-existence support. What gives. I need to find another company. Have been using this company over 20 years, but it really going to in flames, just about as bad as American Express customer support, which is pretty non-existence.

My wife called earlier and was on hold for more than 25 minutes. I tried to use chat tonight and was told there was a 20 minute hold. When the support person came online, there was no chime just a written message and I was one minute late. We are trying to reconcile Quicken. The opening balance and ending balance are correct and the items cleared are correct but it doesn't balance.

I have been a user of Quicken for several years, but after today's encounter with their technical support I'm do with Quicken. I had password issues getting into my online account ever since I install 2017. It never accepts my password and when I change it the process always fails. Tech support now charges a fee to reset/unlock your online account. After several attempts with their tech support, I was told that I should uninstall their software and quit using it. They did not want customer like me to use their product. I filed a formal complaint with Quicken Customer service, but was informed that I would have to pay their service fee to unlock my account. Goodbye Quicken, If this is your attitude I'm done with your products.

Quicken Deluxe 2017 - One of the basis of Quicken's existence is in the managing of a Checking type account, which is a mirror of a paper checkbook register that you and I used to deal with before using Quicken. Other types of accounts in Quicken use the same methodology and therefore the logic that drives the maintenance of the account that is the same or similar. The specific function that I'm having some trouble with is the RECONCILE function. It starts with a small window that requests important information. That being: 1) The Ending date of a period of time (like a Month); 2) The Starting Balance of money for the period of time, and 3) The Ending Balance of money in the period of time on that date.

After being a loyal customer since graduation from college (1990), it's finally time for me to ditch Quicken. I've upgraded each time the version I was using was losing its support. Then perhaps about 2010, I started upgrading regularly when a newer version became available. Well, I really regret upgrading to 2016. I've had nothing but one downloading issue after another. Always getting a message that the account was updated when it wasn't. Or that I had to "reactivate" the same accounts to avoid seeing the error messages. Which turned out to be not true at all. Currently, I have 4 accounts that can't be updated in Quicken without having to go through the process of "fixing" it and the account still will not update. Now the errors I'm getting tells me that my password/ username info is incorrect. Again... Not true!! Now I have to decide if I just keep manually updating the accounts or switch to a new product!

Every release of Quicken is worse than the previous release. The latest Windows update of Quicken 2017, called R10, is a success, in that it's so bad, it's generating thousands of complaints on the company-moderated forum, and Quicken have taken to deleting the most researched and eloquent posts and replies. If they could fire Mueller, they would.

I have been using Quicken since inception, we were forced to purchase Quicken 2015 which offered little to no benefit, but now a major problem is unable to connect 2015 to Wells Fargo. Honestly, I believe they are trying to push 2017 or 2018 onto their customers. In looking at the Intuit site and the complaints "The conversation is now closed" after three complaints about the issue. (problem started 3 day's ago) Instead of patch, now we have to remove Quicken from the computer entirely, start over again with the original disc and add the patches. I have now opted to download and add, since WFC charges $3 per month, and the updates have a lag of 2-3 days with Quicken so I will add manually.

Quicken 2015 failure - I've used Quicken for at least 15 years, maybe more. The experiences over the years with their support has been marginal at best, requiring forking over small amounts, $35 or so for sometimes bad solutions after a version's warranty had expired, but nothing like the one I just had, with Quicken's "advanced" (read, stick it to you hard for $$$) support when, out of the blue, I began getting error code OL **, unable to "update."

Yes we all know that Quicken has been going downhill for years and the 2017 version seems to have put them just below the Marianas trench. Basically the only thing it does well is use up hard drive space. It's slow to load, does not connect to financial institutions, and when and if it does it will not update properly. Way too many problems to list here. It would be nice if we could start a class action suit and get our money back. But we all know they'll buy their way out of it. Save your hard earned money from the thieves at Intuit and just make yourself a nice Excel spreadsheet like I did. Problem solved.

I bought Quicken 2017 in February 2017 and it have been a constant battle. NOTHING in this program works correctly. EVERY SINGLE ASPECT OF THIS PROGRAM IS DYSFUNCTIONAL. It takes hours and hours and hours to correct issues with my budget, my register, my bill reminders, my loan management, synchronizing with the Quicken app, only to have it all screwed up again the next time I try to use the software. DO NOT BUY.

I've been using Quicken since Quicken98 so been with them for awhile. I'm ok with paying them for use of a functional product and have been upgrading every 3 years since they started forcing this issue by terminating bank downloads as they did with Quicken2014 on 4/30/2017. I've been trying to clean up my QData file and get all the downloaded bank transactions accepted into the registers before upgrading. However, have so many I decided to see how the upgrade would go while keeping some of the entries unmatched, which was not recommended on the quick community.

I've had Quicken 2017 about 3 weeks. CD said I had to buy a new quicken so I did. Three and 1/2 hours later the support rep finally got quicken to work on 3 of my 18 files. The other 15 They can't get to work. Now I try to reconcile and it says I have 42 trillion dollars. I can't get it to reconcile anymore. It won't sync with my 3 banks anymore says internal quicken error, got on the phone for quicken help. It said 45 min. I waited 4 1/2 hours, then it cut me off. I wish I could cut quicken 2017 off. It doesn't work... Don't buy it.

I have been a Quicken user since 2002. And like most here the frustration is reaching its peak. Over the past 2 years I have had issue over issue. From my planning budget changing numbers each time I log in to my bank accounts not syncing to now the cloud sync not working. I have been on the phone with tech support over 5 times and have been online support over 10 times. I am tired tired tired of this software constantly having issues.

I have used Quicken, of and on since the mid-90's. I did switch to MS-Money because the interface (GUI) was more informative, better organized, for my needs, but MS apparently wasn't making enough money from Money, to keep that in production. Quicken has seemed to be changing its orientation to supporting mobile subscribers for at least the last three years and this has led them to do several things. 1) Is that they want a one size fits all package and 2) the average mobile device does not have the power, esp. data capacity to keep data local. So it seems that whether or not users have authorized Intuit to have their data online, having Quicken constantly check for an intuit password can give them access to all data regardless of the customer's consent. (That is just my suspicion, but it seems logical). I do not like that at all.

I have used Quicken for my banking for over 10 years. Never had problems with it. Always backed up my work to a 5" floppy, then 3.5", then flash drives. Started having problems April 2016. I decided to upgrade to 2017 thinking it would solve the problems. Bad? I saved my work, only to find reconciled items were no longer reconciled. Items I entered in my check register disappeared. I had to re-enter a month or more several times. Just yesterday, prior to a reconcile, I input a new item. While in reconcile, added two more. Neither of these items showed up on the reconcile screen.

Like many people, I have been using Quicken for over 10 years and the earlier versions were pretty user friendly. Seems like lately they are making changes and not finding out any negative effects from the updates. It is July 14 2017 today, and I finally gave up trying to use this monstrosity. I get lots of double entries and this could be since I want to download my information from my Credit Union manually and not have Quicken really be in the mix. After the last download, my frustration for this program finally hit its peak. Right now it is not worth trying to clean up to keep it working. I have entries from probably 2005 or earlier, and most of the early years are OK, but in the past couple of months it is getting far worse.

Quicken 2014 was functional, I could download transactions and all operations were fairly quick. I was forced to upgrade to Quicken 2017 because download transactions stopped working. After upgrading to 2017, I'm facing MANY problems. Running this on Windows 7. First of all, Quicken freezes for 30-40 seconds at start before it asks for password. Secondly, when I click on download transactions, it freezes for 30-40 seconds before moving forward. Finally, the transaction download hangs on "Updating financial institution information..." and does not move forward at all (I've waited as long as 1 hour). It sucks that Intuit forces customers to upgrade its software, and then provides a poor product on upgrade.

Quicken 2016 didn't download checking transactions and gave message "Oops, no internet connection" until I downloaded update R 12 (Mongo), then it crashed when I tried to download transactions and even when I try to just open Quicken at times. Customer service has given me the runaround for a long time now that always ends with a restart that breaks the tech-chat connect with them claiming "This will probably make it work", and it never does. What a scam!

This product is going to drive me back to pen and paper. Quicken 2017 was a wonderful product: intuitive, straightforward, double-entry running balance accounting. Simple, simple, simple. Now it sucks. Crashes, can't get a running balance, screws up reconciled transactions by deciding they aren't, complicated entry method, lousy preference parameters... well, why go on. I fortunately kept my old Quicken on my old computer and went back to using it. The new version looks like it was designed by 12 year olds who a) never balanced a checkbook and b) don't understand simple accounting. Customer service also sucks.

I had been using Quicken for years. Actually I had been using Quicken 2012 forever. Never had an issue. One day I decided I should probably update the software. I purchased Quicken 2016 and WOW. Talk about a total failure. This is the worst piece of professional software that I have ever come across. Did they give this to a bunch of college kids for a freshman project?

Quicken 2017 has devolved into total garbage. What happened to this product. It use to be easy to use and very good! Over the past year it has turned into total garbage. It constantly has sync errors with the bank and I've spent more time trying to fix software problems, deactivating, re-activating, re-downloading, fixing the software than I can believe.

QuickBooks JUST KILLS ME! How can they just roll out a completely new look for the GUI and NOT TELL ANYBODY THAT IT IS COMING! TOTALLY UNACCEPTABLE!!! In my opinion, the new format SUCKS and looks like an amateur webpage with more text and fewer app-like features. How can they possibly step backwards and implement a GUI that looks like this??? It is un-intuitive (no pun intended), no settings to change display size or amount of info that can be displayed on one screen! Have to scroll up and down to see the many different projects I have to enter time for. Why can Intuit just leave things alone, or AT LEAST tell users that this kind of dramatic change is going to be rolled out instead of just slapping the user up in the side of the head with it???

I am new to planning and budgeting, and I have been tinkering around with various versions of rather complex spreadsheets to keep track of the money flow. I have resisted Quicken in recent years, and now, I know why. I downloaded the deluxe version as I have some retirement accounts and a mortgage to track and started connecting to my accounts. This part was off to a good start as I saw the transactions had been entered, so I went off to the budget area to start sorting out. This is where things started to go bad and quickly.

Thank you Charles of Metairie, LA for the tip about GnuCash, I'm going to look at it as soon as I finish this complaint. As far as Tax software is concerned, I too used TurboTax for years until I started getting concerned about Intuit's control of my records - plus the price is ridiculous. It is FREE to file with CreditKarma. I used it this year - its first year - and it was great! My complaint: Quicken is trying to FORCE me to upgrade, but I PAID for the software that I have been using for the past 3 years and they should not be allowed to prevent me from using it! Their upgrades come at a significant cost of at least $100 and I should not be prevented from using the software I paid for unless I spend more money! I have been using Quicken for at least 20 years. About 10 years ago they started making it inconvenient if you didn't upgrade.

Quicken is the one of the best accounting software. I think Quicken help to make easy to manage our personal and business account. But, Quicken keep change always on Quicken features like that navigation bottom, formula etc.

I have been using Quicken since the early 1996. Until Quicken 2013 I had relatively few issues with the product but then... I had to convert to Quicken 2016 because after three years, Quicken would no longer import MY data from MY financial institutions into MY Quicken files on MY computer. My, oh, My. :-) Last year before buying Quicken 2016 I looked at GnuCash and some other product. Neither seemed to work. Since I have data from 1996 these products could/would not import. I let one of them try to import when I started the import before leaving the house for a few hours. NO progress. Maybe the solution is to download from your institution with CSV files, import into Excel, or write/find something else. Does anyone think Access might work? I have always felt that Access does not work quickly after "n" number of records. Does anyone have that type of experience?

Have used Quicken for, I think, 20 yrs. All I need is a simple register that coordinates with my checking account. But, Quicken wants to run my life. It forces me to update to a product I don't need (I don't want to track investments, futures, European markets, etc.), it requires numerous Quicken or Intuit (huh?) passwords, and it now opens so slowly that I click on it and have time to use the bathroom. I've completed all the so-called "fixes". There MUST be a fix for this tyranny. I've searched for a Quicken replacement, but so far, have not come up with one. There just must be a better way in this day-and-age to keep up with one's simple checking!

Will not download to update my accounts. So many scammers out there... because they know there are so many problems with Quicken. I'm so frustrated with them and being scammed by "Quicken Support" mostly located out of the country... They tell you that you have Trojans, Hackers and no firewall... Then they sell you on a lot of money. I'm sick of everytime I go to update my accounts, duplicate transactions are downloaded and I have to start all over again to balance. Don't buy it. There has to be a better software.

I bought and installed Quicken 2016 and had issues the whole time I used it. Crashed, froze, or just didn't download all the information for some accounts. So I contacted them and the had me download an updated version that worked for about 3 months. So I called and again when I couldn't take it anymore, I was assured that Quicken 2017 corrected all the issues. They lied. Quicken 2017 is even worse than 2016. I currently can't get it to load or get any help. Their product and customer service are useless.

I have upgraded several times over the years just to be able to download bank info. It always takes days to reset all the information that gets screwed up. They offer nothing new to justify the cost of the product and it becomes just a waste of time. I'm hoping another product will come out before the next mandatory upgrade.

I was feeling semi-outraged at my Quicken experience beginning about one year ago, but after reading some of the reviews on here, I think I got off lucky. I have been a dedicated Quicken user for about 20 years and have been happy. I know something was different about Quicken and its relationships with my Bank (Bank of America) and my CC (Chase). I was given some kind of a reason, but not the real explanation I have read today. All I knew was suddenly the downloads from my bank and my credit card were incredibly wrong. I spent days manually straightening out the information, by comparing it to my statements, so I could do my taxes.

For the last 5 months, I've had to reset my connection with Capital One to download transactions. Each and every time I reset the account, it forces me to download the last 4 months of transactions. There is no easy way to delete them in mass and I spend hours weekly dealing with duplicate records and deleting them. I contacted Capital One and they told me they changed their security protocols and were aware of this situation. They told me Quicken was to blame since they wouldn't update their software to handle new security features. Capital One then told me to contact Quicken and apply pressure to Quicken.

Quicken wanted me to upgrade because 2014 would no longer be supported and would no longer be able to download transactions. Ok, I don't need their support and I download manually from the bank. However, while I have the downloaded file on my computer and I have Quicken on my computer it won't open the file. There is absolutely NO REASON why the file should not be opened! I am not asking the Intuit site to access my bank. After 15 years, to hell with Quicken and, come December, I'm looking into replacement for TurboTax too. Got free personal finance software called GnuCash. Imported all of my info and processed a downloaded file from my bank. Great! To hell with Intuit.