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Merchant Service Group
Overall Satisfaction Rating
1.00/5
  • 5 stars
    0
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    0
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    0
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  • 1 stars
    14
Based on 14 ratings
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    Merchant Service Group

    Hagerstown, MD

    ConsumerAffairs Unaccredited Brand

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      20 Merchant Service Group Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: March 15, 2019

      Adam ** Takes Money & Ignores My Calls. I have been using this company for about 2 years and back in October, 2018, they charged me $29.95 for not completing the PCI-DSS self assessment. I contacted them since I've always taken care of such things, and Adam called me back and we figured out what had happened and he walked me through the self-assessment over the phone and promised to reimburse me for the $29.95 and make sure it didn't happen again. He did reimburse me a few days later, but I have been charged every month since then.

      I contacted him about 6 weeks ago about this and heard nothing. Then my daughter was diagnosed with cancer and spent nearly 2 weeks in the hospital with brain surgery so it's taken me over a month to see what's going on. Turns out he has never refunded the charges which have continued. I called him on Tuesday and left a message and he has not returned my call or reimbursed me for the $29.95. I will be filing a complaint with Visa and Mastercard and any regulatory body I can find. I will also be taking all my paperwork to the bank to show them so that I can protest this charge. Finally, I will be changing to a different merchant service company.

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      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 5, 2018

      Not sure what the woman's name is because she does not tell me but she repeatedly calls my company to market Merchant SVC. She asks for someone or something. When I ask who is calling or tell her that the person is not available she VERY rudely yells "OKAY BYE" and hangs up. I assure you my company will NOT be doing any sort of service with this group due to the behavior of the employee. Definitely not a professional approach on Merchants SVC's end.

      3 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: June 6, 2018

      Creditcardprocessing.com is the worst company I have dealt with in the 21 years I’ve been in business. They allow third party companies to charge you for services you never asked for. My processing rate went from 1.37% to over 6 %. PCI scans every 3 months is a joke. Something always go wrong so they can charge you a late fee. Plus it’s a real hassle. Plus the PCI annual fees. Not to mention all the monthly fees. Now I’m in the process of canceling. They have to email you a form to fill out and then ask you to fill it out. Of course after I filled it out two days later I still haven’t heard anything. I called and was told they didn’t receive it. After I got upset he found it after a 5 minute hold. He said, “Sorry it will take a little bit longer.” I said, “More than 2 days to cancel an account?” He said yes. I should have left a long time ago the first time I saw $30 extra dollars being taken out of my account.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 16, 2018

      FEB 1st 2018 now it's May 16 they are still charging my bank account. The guy I spoke with told me I needed to return and cancel form. I never got such a form. He then told by phone my email was not working. My reply to him was my email is working. They never sent me a letter to let me know of email. They never sent me a form by mail or called me. He then told me he will keep charging my bank account. I looked them up for complaints. Wow there is so many people just like me. Can someone help me and others like me. HELP HELP HELP.

      3 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Jan. 2, 2018

      The company kept charging my account for more than 6 months after closing the account. They are not returning my calls and still taking money from my account. Kathy ** is very unprofessional and rude to talk to. I would warn anyone to do due diligence before doing business. I am now planning to contact my bank to see what I need to do. Poor service and bad customer service.

      6 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 22, 2016

      I ran an auto shop and used Elavon to process credit cards. A customer paid with Discover, signed the receipt, drove his car away, then told Discover he didn't recognize the charge. I sent them a copy of the signed receipt & heard nothing else from them. Next thing I know is there was a chargeback of over $1900 and it was removed from my bank account. When I call Elavon Dispute Resolution, they tell me they have contacted Discover & are waiting for a response. I call every week or so but get nowhere with them. This company will not represent its merchants in a dispute. My next move is to contact my state Attorney General.

      23 people found this review helpful
      Rated with 1 star
      Verified Buyer
      Original review: Dec. 2, 2015

      Don't ever work with Mel ** from Merchant Service Group. He works good until you give a check and after that he will never give you any updates on anything. He applies liquor license and credit card payment system. If you ever buy anything from him you are doing a biggest mistake in your life. I would rather spend that money in a casino and blow it away. He is a biggest ** and the entire company is a fraud company. His wife also helps set up licenses so be careful. Never use their services. He and the merchant group is biggest fraud ever happened to me in my life. Stop now and find another org.

      13 people found this review helpful
      Rated with 1 star
      Verified Buyer
      Original review: Aug. 5, 2015

      Salesmen told me I wasn't buying lease and sure and behold I bought a lease and they harassed me till I paid them off to not go to court. Never again. I'm with Elavon now through Costco. The best service I've ever received. I went back to Wells Fargo after MBF Leasing but their fees are too high.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: April 9, 2015

      I received a credit card from a customer ran the charge of $89. The customer later challenged the charge. Merchant Service sent me an Information Request dated 3/7/2015 that I received on 3/17/2015 with a required respond by 3/17/2015. I was out of the office for two days and responded on 20 March 2015. I received a letter from Merchant Services dated 4/1/15 and received on 4/7/15 stating that I did not receive and the charge back to my account. I called Merchant Services at 800-430-7161 and talked to ** who told me she was a manager. She stated she did not receive my response in time, American Express could not reverse the charges and there was nothing I could do. I cannot recommend doing business with Merchant Services. I discovered there were 10 complaints on the internet related to the service Merchant Services has not provided.

      16 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 26, 2013

      This was an unsolicited phone call from a guy named Josh ** who called me with an offer to make fantastic money from home. My guard was up immediately as there is no such thing. However I listened to his spiel, including the voice recording of how this system works. When I told him of my skepticism, he told me to browse to various websites to try and prove their validity. I was still not convinced as I know how easy it is to slap up some phony website by just changing one single letter in the domain name. He continued to push me into committing to buying this rubbish for $495.

      When I told him that I would not make any such commitment after an unsolicited phone call, he then pushed me to tell him when I would commit. When I told him that I would call him when I was good and ready, he started going on about how he needed to find an agent in my area. I then told him that we should just drop it - he got all belligerent saying that I was wasting his time. Stupid, stupid sales person. As someone who has been in business for many years, I know that anyone running an above board operation would never react that way. BEWARE, this is a huge SCAM. After some internet research, I found a PDF court document confirming that this consumer fraud and racketeering. Report them as I have done.

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      28 people found this review helpful
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      Merchant Service Group Company Information

      Company Name:
      Merchant Service Group
      Website:
      www.merchantservicegroupllc.com
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