Merchant Service Group Reviews

This company is a total scam. They lie on everything to get people to sign their contracts. Do not use them. The government needs to get involved in investigating MSC Merchant Service Center and Aurora that now is Flute and all the other companies that are committing fraud to all the small businesses owners. Small business owners are their main target. Someone has to help all these people that are complaining on these websites.

We’re a volunteer-driven non-profit, and MerchantService.com has been a huge help to us. Whether it’s payment processing, website support, or tech questions, they always respond quickly and treat us with respect. They’ve made our systems easier to manage and have been a dependable partner every step of the way.

I am writing to give my experience, Be careful and go over every aspect of the contract. There is a 395.00 fee for cancelling early (three year contract). There are hidden fees that are always explained away by someone you don't understand. You do not receive mailed statements. You have to register to Aurora to see your statement. Lots of trouble logging in. We are charged for interchange fees/American Express Program fees even though we opted not to accept AExpress. Recently we were charged for an inactivity fee of 75.00. Our contract does not specify for an inactivity fee. I will post later if this issue is resolved. I am having to wait for a call back to cancel service..

That sounds incredibly frustrating and unethical. If they continued to charge you after closing your account and harassed you with excessive calls, you might want to report them to the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and possibly your state’s attorney general. You could also dispute any unauthorized charges with your bank to try to recover the money. They continued to take money out of my checking account after the account was closed over a year ago.

I'm writing this review to help those considering a contract with MSC Merchant Services Center make an informed decision about whether this is the company they want for their payment processing.

Company name: MSC Merchant Service Center. When I signed, never notified it was 3 years contract. My company just out of 3 year contract and want to cancel. They said contract was renew and need to pay cancellation fee. It's a lot like about total of 3 year monthly fee. Avoid this company. You can find a honest company with no hassle. Will cancel it anyway. Can't wait for another 3 year because there will be a surprise fee other than normal charge.

We cancelled their service and they kept on charging us until we finally noticed. After MANY back and forth phone calls to different unhelpful people, we FINALLY got *some* money back. We'll being taking them to court for the rest... DO NOT USE THIS SERVICE.

They have challenged the places to clear credit score. It is also helping my credit score to go back up. Very thankful for your services as well. I am very appreciative for the help also. I am kinda poor and had nowhere.

This company is very intrusive, and their representatives will give you lies after lies just to get the trust with you first. They will offer some rate that is too good to be true (which is incorrect) and then charge you fees with tons of hidden fee. And be careful with the contract that they made you signed. They will never tell you about the early termination fee and the contract that you are signing in. I talked to their representative a couple times and there was no suggestion of Early Termination Fee at all. Also, I have been trying to cancel with them for 1-2 months now and nobody sent me any forms or helping me resolve the issue. And their customer services are very rude and unreachable whenever you want to cancel or has problem with their service. Take my advice and go find some other places to do business with. They worked with a very terrible bank (Wells Fargo) and I hope nobody get to do business with them anyway.

Adam ** Takes Money & Ignores My Calls. I have been using this company for about 2 years and back in October, 2018, they charged me $29.95 for not completing the PCI-DSS self assessment. I contacted them since I've always taken care of such things, and Adam called me back and we figured out what had happened and he walked me through the self-assessment over the phone and promised to reimburse me for the $29.95 and make sure it didn't happen again. He did reimburse me a few days later, but I have been charged every month since then.

Not sure what the woman's name is because she does not tell me but she repeatedly calls my company to market Merchant SVC. She asks for someone or something. When I ask who is calling or tell her that the person is not available she VERY rudely yells "OKAY BYE" and hangs up. I assure you my company will NOT be doing any sort of service with this group due to the behavior of the employee. Definitely not a professional approach on Merchants SVC's end.

Creditcardprocessing.com is the worst company I have dealt with in the 21 years I’ve been in business. They allow third party companies to charge you for services you never asked for. My processing rate went from 1.37% to over 6 %. PCI scans every 3 months is a joke. Something always go wrong so they can charge you a late fee. Plus it’s a real hassle. Plus the PCI annual fees. Not to mention all the monthly fees. Now I’m in the process of canceling. They have to email you a form to fill out and then ask you to fill it out. Of course after I filled it out two days later I still haven’t heard anything. I called and was told they didn’t receive it. After I got upset he found it after a 5 minute hold. He said, “Sorry it will take a little bit longer.” I said, “More than 2 days to cancel an account?” He said yes. I should have left a long time ago the first time I saw $30 extra dollars being taken out of my account.

FEB 1st 2018 now it's May 16 they are still charging my bank account. The guy I spoke with told me I needed to return and cancel form. I never got such a form. He then told by phone my email was not working. My reply to him was my email is working. They never sent me a letter to let me know of email. They never sent me a form by mail or called me. He then told me he will keep charging my bank account. I looked them up for complaints. Wow there is so many people just like me. Can someone help me and others like me. HELP HELP HELP.

The company kept charging my account for more than 6 months after closing the account. They are not returning my calls and still taking money from my account. Kathy ** is very unprofessional and rude to talk to. I would warn anyone to do due diligence before doing business. I am now planning to contact my bank to see what I need to do. Poor service and bad customer service.

I ran an auto shop and used Elavon to process credit cards. A customer paid with Discover, signed the receipt, drove his car away, then told Discover he didn't recognize the charge. I sent them a copy of the signed receipt & heard nothing else from them. Next thing I know is there was a chargeback of over $1900 and it was removed from my bank account. When I call Elavon Dispute Resolution, they tell me they have contacted Discover & are waiting for a response. I call every week or so but get nowhere with them. This company will not represent its merchants in a dispute. My next move is to contact my state Attorney General.

Don't ever work with Mel ** from Merchant Service Group. He works good until you give a check and after that he will never give you any updates on anything. He applies liquor license and credit card payment system. If you ever buy anything from him you are doing a biggest mistake in your life. I would rather spend that money in a casino and blow it away. He is a biggest ** and the entire company is a fraud company. His wife also helps set up licenses so be careful. Never use their services. He and the merchant group is biggest fraud ever happened to me in my life. Stop now and find another org.

Salesmen told me I wasn't buying lease and sure and behold I bought a lease and they harassed me till I paid them off to not go to court. Never again. I'm with Elavon now through Costco. The best service I've ever received. I went back to Wells Fargo after MBF Leasing but their fees are too high.

I received a credit card from a customer ran the charge of $89. The customer later challenged the charge. Merchant Service sent me an Information Request dated 3/7/2015 that I received on 3/17/2015 with a required respond by 3/17/2015. I was out of the office for two days and responded on 20 March 2015. I received a letter from Merchant Services dated 4/1/15 and received on 4/7/15 stating that I did not receive and the charge back to my account. I called Merchant Services at 800-430-7161 and talked to ** who told me she was a manager. She stated she did not receive my response in time, American Express could not reverse the charges and there was nothing I could do. I cannot recommend doing business with Merchant Services. I discovered there were 10 complaints on the internet related to the service Merchant Services has not provided.

This was an unsolicited phone call from a guy named Josh ** who called me with an offer to make fantastic money from home. My guard was up immediately as there is no such thing. However I listened to his spiel, including the voice recording of how this system works. When I told him of my skepticism, he told me to browse to various websites to try and prove their validity. I was still not convinced as I know how easy it is to slap up some phony website by just changing one single letter in the domain name. He continued to push me into committing to buying this rubbish for $495.

I have been in touch with Merchant Services for over two weeks in regards to a deposit that should have shown up in my account, from a customer sale. I have gotten nothing short of a runaround - call this one, call that one. No one returns my calls, no letter and no explanation. They did this to me just over two months ago, when I finally got a hold of someone, they said I had owed fees from 2010 so they took the $500 and applied it to the fees. Really, 2010, I have yet to receive anything stating what the fees where for. And here we go again.

I had a dispute with a customer at our mechanic shop. Customer needed a new distributor, so it was changed. Then she went to double check our work at another shop. They said the distributor is fine after we had changed it. Then they assumed that she probably didn't need it at all somehow. She disputed the charge, and after showing the diagnostic sheets and all information, and then pointing out that she went to another shop after we had fixed it, we somehow still lost. Upon calling Merchant Services, I was told that they are just our processing company and do not help with anything after the fact. Basically, I was told I'm out of luck, and they have other customers. So even when I said I would change from them, they didn't mind.

As of 6/1/11, I cancelled my account with Merchant Services and they continued to charge my account for 6 months. After 16 phone calls and emails, the Bank Card company (BankCardUSA) finally facilitated an email and call to Authorize.net, who originally would not help as my account was closed, however, after another seven calls and emails, and multiple calls to both Authorize.net and BankCardUSA, my account has still not been refunded. I finally received a call on 2/3/12, wasting hours of my own time, stating that BankCard USA was informed that I will only receive a 3 month refund, not a 6 month refund. What kind of company is allowed to operate like this in the United States?

The sales reps didn't explain the fees involved with third party vendors. They made the offer sound unbelievably good. In Feb., I will have been able to offer CC services to my customers for only 1 yr. I moved in October because the building was being sold and I was renting. I called in Nov. to report my mailing address would not change but my bank account info needed to be updated. All the info was verified. In Dec., I received my bank statement only to discover no CC deposits had been processed. Today is Jan. 11, 2012 and I have been on 9 phone calls and have received no deposits since Nov. 1st, 2011. This has put me in a financial bind. My bank account is being service charged because balances have dropped below minimum. I can't pay the bills that my business has incurred.

On 18 Dec 10, customer Lorrie ** came into our MetroPCS cellular phone store and purchased two android smartphones including new activations for both, a total of $584.18. Ms. ** made a stop payment on her credit card, and Merchant Services proceeded to return the money to the customer without notice and without us being in agreement. Metro PCS's return policy states that a phone can be returned if returned in new condition, within seven business days and with under 60 minutes of talk time. Ms. ** did not return the phones. Yet Merchant Services deducted the $584.18 from our account. I have pressed charges against Lorrie **, who has stolen those two phones from my store and, in fact, has resold them. I am filing this claim with Consumer Affairs to have the $584.18 returned to me for the products and services provided to Lorrie ** on 18 Dec 10.

On about 3/21/07, I contracted with Merchant Service Group to process credit card sales transaction for sales. I only used them one time to charge and then one time to reverse that charge. I have paid them about $30 per month. I decided to stop offering credit card as a payment method and therefore called them and was advised to fax a signed request to cancel. I did. The problem is that the original contract was for 3 years and that there was an early cancellation fee of $250 that I did not know about or forgot about. If they had been a solid, honest business, they would have told me to cancel on the anniversary of 3/21/10 and I would have owed 3 more months at $30 or $90. But they failed to refresh my memory of the early cancellation and charged me the $250 early cancellation fee instead. I am hopeful that you might be able to help me recover the $160 difference.

We are a very small floor covering company just barely hanging on. We were looking for any way to reduce costs. This is a credit card processing company who promised they could lower my monthly fees after assessing my previous 2 months charges. What I ended up with is more fees than they said there would be and an unbreakable 4 year credit card terminal lease through another company.

I recently switched credit card services from Bank of America to Evo Merchant Services represented by Merchant Cooperative. This is possibly the worse business decision I have made in the 18 months I have been in business. They are the most difficult people to get on the phone. They sent me a machine not set up for American express service which they promised. They did not check to see if my existing machine would work with the new check processing machine and debit pin pad processor prior to installation. Which it did not. This resulted in the loss of 2000 dollars in retail, emabarassment, customer inconvenience, and agrivation on my part.