TriNetConsumerAffairs Unaccredited Brand
Our company switched to TriNet SOI in 2016, against all of the information I tried to provide and their shady sales techniques at the start. The onboarding process completely derailed the productivity of our office and several employees went without health insurance for weeks. Despite being told they had it. Since then they have two categories of customer service; inexperienced and A+. Getting a superstar to help you at TriNet is like finding a needle in a haystack. They are not available until you are curled up in a corner in the fetal position, sucking, rocking yourself for comfort.
Fast forward to today with the unmerger or whatever they are calling it. Take the previous unaccountable staff and rachet it up to hair-on-fire. It has always been their word against yours and it's even worse now. Because TriNet is a "digital" company, you will not receive a piece of registered mail, email or even a phone call confirmation that an employee was sent time-sensitive information. We continue to be told someone isn't eligible for health insurance because they didn't respond to an imaginary email they claim they sent.
This happens all the time with other HR and employee issues. They claim they emailed you the info, you didn't respond and it's on you. Like you can prove they emailed something, because they certainly cannot. If you want to tarnish the reputation of your company and spend hours mitigating misinformation and negligence, TriNet is your best bet. On a weekly basis it's like knitting a sweater with TriNet behind you pulling it apart. There wasn't an option to give them zero stars.
From onboarding to exit, dealing with TriNet is an absolutely horrible experience, I can't believe there aren't more regulatory or other compliance issues with this horrible HR outsourcer. Starting with getting access, took several emails and calls just to get onto the system, then benefit selection, payroll and every other little thing was awful. Calling or email or web does not help in any way. After I ended my association with one of their subject companies, they hid behind and lied about nearly everything in off-boarding. Finally, they up and "outsourced" my 401k without telling me or consent and sold my investments and hit me with hefty fees to boot. Then the next outsourcer banged with me with another hefty fee that wiped out my gains from any investment in the year, just to get my money back. Awful, awful, awful.
I am trying to get my tax form updated for the past 3 months but it looks like the TriNet folks are not in a mood to do it. I am repeatedly asked to submit the same set of documents and after submitting them I get an email two months later asking me to submit one more document. When I tried to speak their customer service, I always reached to the people who are not the folks (Employment Eligibility team) responsible for resolving my issue and they could never connect me to the EE team - even after putting me on hold for half an hour. Pathetic customer service.
Warning... Stay away from this PEO. They have been overcharging my company since May 2017, and continue to tell me they are working on the credit and have even elevated it to upper management. There are many other issues that we are experiencing which are VERY similar to the other reviews on this site. All I tell you is you have been forewarned.
Talk about over-promising and under-delivering. Our system just launched and I have already spent more hours than I would ever want to count trying to fix their errors, with many more hours yet to come. Most of the customization can only happen on the backend and you have to ask multiple times before anything is fixed. We have employees who are unable to login or select benefits. Rates changed at the last minute and increased from the amount quoted to us and then by us to our employees. Even after the benefits start date of 1/1, rates changed from one week to the next. The system takes 24+ hours to update so you will continue to receive prompts to enroll in benefits or complete an I9 even after you've finished the task (assuming you're even able to access the system). Completion of direct deposit forms were not processed in time and some employees are receiving paper checks.
The platform itself is a mess. I've now sent our implementation "specialist" more than 20 screenshots of error messages that I receive when trying to generate basic payroll reports, and apparently no one is able to fix them. Employees have received auto-generated emails confirming retirement contributions that were improperly populated. Although I was able to get them to fix the errors (I hope), apparently they can only generate the letters once so there's no way for employees to receive correct confirmation. You have to enter each employee manually, no batch changes or uploads. We were previously using very basic systems and thought this would reduce the administrative burden and increase employee options. Instead I have justifiably irate employees and spend far too much of my time simultaneously trying to fix the problems, and apologizing. Our salesperson was great, unfortunately it's been all downhill ever since.
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I have never understood false advertising until today. We were presented pricing for insurance for our employees and based on this we signed a contract and terminated our old payroll company. When we are down to the deadline, 10 days until payroll. We are now told they made a mistake and the insurance is now roughly $300 more per employees. Can you imagine telling your employee this? Now we are too late to go back to the company we had and have no payroll company or insurance for our employees. I don't think this should be legal.
I cannot begin to describe the incompetence of TriNet's PEO services. From the very first day of implementation it was a disaster and has only gone downhill since then. 6 weeks into payroll we are still having issues and we even have an employee who is still not enrolled in benefits! I was completely lied to during the sales process, everything I was told I would have access to I don't. Our employees' changes are not going through, their taxes are being messed up and reverting back to old elections, one employee's benefits increased without him making a change or being notified of any change. Every week it's a headache and I still don't have any answers as to why these issues happen. I've heard of many companies pulling out during implementation and I wish we would have to. We are already looking to go back to our old PEO. I guess you get what you paid for but I would strongly urge you to reconsider if you are thinking of signing on with TriNet.
If you are looking at PEO's ensure you do more research outside of implementing TriNet! When something goes wrong - it is an excuse or blaming someone else. We received our 3K implementation fees back due to so many issues during implementation. Our company size was minimized as "well you are only 30 people" - when I informed TriNet we have 50 in another country and we are scaling quickly. TriNet fails to recognize the power or an organization growing. If you hire a PEO it is supposed to alleviate the pain of HR/Payroll. I can say the opposite as I have interacted with other PEO's and not had this issue. Another excuse (due to escalation) was "we" meaning TriNet - have gone through a lot of change and acquisition - "we are growing too" - not truly a good reason of the "why's" everything is going so poorly.
Their customer service is terrible. They assign support representatives whenever they want. In fact, I have had several reps over the past few years. With new reps, it takes time for them to get to know your company and is a complete waste of time. If you spend the majority of your time getting new reps up to speed, it can be frustrating based on my experience. I was assigned a new rep in March. During the last 6 months, I never heard from him. When I called him, he did not know who I was. Finally, they make unilateral decisions regarding your benefits without your authorization. They say that this is a PEO and there is a Co-Employer relationship. My experience is that they do what they want. Buyer beware. I do not recommend this company.
Received notification regarding old FSA accounts showing run out period date 10/15/2010 and 1/15/2012 with the latter showing a balance of $2,400. No explanation why this letter was sent in 2017. What gives?
I am so incredibly frustrated, and still struggling with TriNet as they continue to take money out of my paycheck for my kids. Even though I have submitted the proper paperwork (before TriNet said my kids were going to be added), in proving that I am not responsible for their insurance coverage, as I am paying my former wife to be on her plan, TriNet continues to come up with bogus reasons to keep them on my plan. So far to-date they have overcharged me close to $1,000 and caused so much frustration and anguish. I would strongly suggest looking at other options in deciding on an insurance company, and only going with TriNet as an absolute last resort. The stress and frustration that I've experience is not worth it.
I was let go from my company on 12/12/2016. As required, I went through the process to decline health insurance, as I had registered and prepaid for insurance through ACA. Despite assurances to the contrary, the premium was taken from my last paycheck on 12/22/2016. I have since been told twice now that reimbursement had been processed; " ... the check was fedexed on 1/6..." On 1/17 when I had not received the check, they backtracked, said there was some delay in processing (then how could it have been fedexed on 1/6?). After several emails and lengthy phone calls, I was again assured the check was processed and would be posted directly to my account on 2/1, or 2/6 at the latest. Today, 2/6 I'm back to lengthy phone calls and the promise of escalation along with apologies.
So, were their actions FRAUDULENT or NEGLIGENT? 1) Taking the premium from my last paycheck, after declined insurance through them. 2) Telling me the reimbursement check had been mailed to me on 1/6, but NEVER sending it. 3) Telling me again the check had been issued on 2/1 and would be posted to my account by 2/3, or 2/6 at the very latest. 4) On 2/6, the check had not posted to my account as they assured me (second time they falsely made that assurance), I find that the posted in through 'snail mail' the supervisor's words. So, after many hours in phone calls, and emails from 12/23 to 2/6, several times they had the chance to handle this properly, their last action is to put it in the slowest mail they could. Not even a good faith attempt to expedite this.
We are a fast growing, SAAS company. Supposedly right in the sweet spot of TriNet. The whole process with these guys was in some way good in other way not at all. So please my goal of writing this is not to blast these folks but make others aware and hope some execs at TriNet will see this and update some of the policies. My sales team was led by a guy named Curtis and what I assume was an SDR named Josie. Some specific feedback:
2. Way too shady on pricing. First off there is not misperception these folks are known to be expensive. We currently use the full service solution by Paychex. It was very frustrating in the sales process where NO pricing would be shared. Also we even shared a sample employee list with the company. Apparently unless you give them every piece of data about your employees they will not provide pricing. What are you hiding from?
It got so bad that when I finally pushed for some pricing I got a note from Curtis saying they would not provide pricing and were going to walk away. Would have loved to do business but I am sorry when I am dating someone I am not going to provide full transparency into all info about my employees, nor do I think I should be asked to do that.
They have an exceptional human resources, great customer service and very very reliable and for reasonable rates they provide you with great quality individuals. They are very helpful. It only takes one phone call and they respond immediately within the hour. Really exceptional service and human resources and staff. They offer a wide variety of training to their personnel and to the company. We always rely of them as our only source for human resources, excellent company. Their prices are on the higher end but it is so so worth it when you compare it to the value provided and their excellent customer service and human resources.
Trinet is great at helping through the hiring process. They have great capabilities and services that are provided to their customers and employers. I love using this company. Trinet is simple to use. No hassles at all during the whole process. Great organization and focused on the main goal. I like dealing with companies such as this. They have many different training options as well which is always nice to have. They help with so many different things such as organization and strategies. Value is nice. I value their input and support a lot. They are worth using if you are looking for this type of service to help the company.
Payroll is easy to implement and understand. The human resource personnel were courteous and knowledgeable. Their technology platform was intuitive to navigate and the performance was impressive. Providing benefits services as an outsourced business function provides substantial cost savings when it is not a company's core competency. This service was simple to understand and navigate. Training options provided were flexible due to being able to point company personnel to a website URL for training curriculum. Progress and status reports were readily available. Saving the company time and money for what is not a core competency of the business impacts the bottom line in a greatly beneficial way.
Group benefits, health plans and retirement. They also provide employee compliance and a variety of other services. I highly recommend them. It helps to distribute jobs out equally and it gives the employees a variety of benefits. It is also a great way for companies to outsource a number of different tasks. The training is very good and it is very in depths. It shows employees a variety of different tasks that can be accomplished and lets them grow and succeed with the companies. Very high value in the quality of work for the companies.
There was about as much variety as you would expect. There were a fair amount so as overwhelming people wouldn't be an issue. Overall it's easily comparable to competitors though. Allocating tasks such as payroll to an outside source was easy as pie. Seeing as though paying our employees is extremely important, I must give a score of ten out of ten. It's always difficult to train such a large group of people, however it is beyond important that everyone is at least in the same page. Employees should not be giving different answers on the same subject and be afraid to ask for help. PEO companies are chosen for their ease and pricing. It's important that cost is not only comparable but, beats the competition. Does this company give more bang for the buck? Yes.
TriNet offers HR data solutions to manage information and accessibility of HR employment services making it easy to retrieve information pertaining to benefits, wages and time off. TriNet is not complicated to use but it does and will take some getting used to upon initial implementation. Once one has used it for a while, it is very easy to maneuver. TriNet offers an online library with training implementation services for employers to utilize. It is a good option to have and better than not, though the training it provides is not top notch. TriNet is comparable with similar corporations of the same caliber in respect to value and costs. I wouldn't say that TriNet exceeds others in offering outstanding value.
I wish there was more variety. However it is a lower priced option compared to a few other companies. I will use them in the future if pricing stays fair. Very simple to use. User friendly. Easy for me to process and receive payments. I think because it is so simplified that makes it easier to understand. Training options are just ok. I think anyone can use this service without a lot of training. It is helpful to have better training options should someone need them. Great value! The prices and low fee are the best. I've recommended this service to many others because of the low cost of doing business with them.
They had amazing variety and I was able to accomplish everything I needed. I was surprised by the variety they offered to me and would love to do business with them again. They were super easy to work with and to use to accomplish my goals. It's wonderful and amazing to work with someone that's incredible and easy. They offered lots of training options and were able to help my staff reach their full potential and I encourage that everyone use them because you will get amazing results. The value is unbeatable and is a great way to save money and make all your dreams come true. You can beat the quality of service and it makes this an excellent value.
TriNet got my name and address through LinkedIn. One of them previously worked at a company that I had participated in one of my seminars. Once I asked about this he acted like that is why he was calling. We scheduled a call. He asked for a pre-call. In the pre-call he was only interested in talking about his products that were of no interest to me. He hung up. I do not appreciate my LinkedIn account being used for cold calls.
If there is a negative star, I would give a negative star... It has always been a pain to deal with FSA dependent care reimbursement with TriNet. They declined my claim a few times asking for additional documents. Finally I got $5000 approved in total for this year for my son's pre-school expense. Since I got all $5000 approved, the reimbursement amount should be exactly the same as the contribution for each pay period. However, they messed it up for no reason since last month. For the June 30th pay period, my employer contributed $216 new money into the FSA account, the reimbursement check they mailed for that pay period only had $14 value in it!! I called TriNet a couple of times. They created a ticket for me, but didn't solve anything!!
For July 15th pay period, my employer again contributed $216 new money to my FSA account, I received nothing!! No reimbursement check at all!! But the "payment" amount on their website still "magically" matches the "contribution" amount! What an amazing way to STEAL people's money! I'm not sure if this is TriNet's business model - getting money from the employer and never reimburse it! I have to call them again tomorrow, I doubt if they can solve anything. If they don't reimburse and keep stealing money from me, I will have to sue the company to get it back!
I have been using TriNet for payroll processing and employee benefits for more than a year and to the moment customer services do not provide any customer services. I have to submit my requests several times before it's taken care of it. I suppose that having a company that takes care of benefits and HR would alleviate my work flow, but instead I have to be re-sending my requests several times and sometimes I even have to call and make sure that my request is being considered after emailing failed. The application is getting old as well and it's not intuitive, that's the reason I need customer support, otherwise I would take care of most of my requests on my own.
My employer uses Trinet and it is a disaster. TriNet employees do not know what they are talking about and you get shifted around and a lot of double-talk. The benefits they advise employers to provide are at a very low level and definitely not in the employee's best interests. Too much cutting corners on TriNet's part - probably to maximize their profit margins instead of focusing on providing quality service. Stay away from them.
I have done business with this company for over 10 years and their service has deteriorated significantly while their prices went up a lot. They provide payroll services with Workers Comp insurance which is very convenient. Unfortunately when you need any special reports that you do not have access to it is almost impossible to get the to send them to you. Plan to ask for them with PLENTY of time in advance. Especially the tax department. The tax department has a tendency to act like they are doing such important work so they cannot possibly answer emails, send reports or pay some of your taxes. They did not pay my SUTA tax in for several quarters in 2015 with no explanation (they were too busy to answer).
When I demanded an explanation from everyone I could get a hold that I knew there as to why the tax was not being filed or paid they blamed it on the difficulties they were having with the state unemployment departments and that it takes time to resolve issues. Well I too was in contact with the state unemployment office and there were no issues and SOI/TRINET had NOT contacted them at all. So they lied. I no longer use them but need quarterly and year end payroll reports from 2015 for my accountant that I asked for 45 days ago and I am still waiting...
TriNet mistakenly signed me up for a different dental insurance plan than the one I elected (not even sure how that's possible considering I would think that system would be automated). I alerted them of the issue, but they did not resolve the problem until April (the insurance plan started in January). Meanwhile, I needed a filling and didn't have the time to wait for TriNet to fix their mistake, so I went to dentist that accepted the insurance I was actually enrolled in (and was paying for).
When TriNet finally changed me to right insurance plan, they retroactively enrolled me, so the dentist I had seen no longer accepted my insurance and my claim was denied. I appealed this with TriNet multiple times since it was them that made the mistake, but without justifying their decision, they simply told me the appeal was denied and I would be forced to pay out of pocket. I also had to contact them just to get them to refund me the difference between the two insurance plans. Because of mistakes like this and a general disregard for their customers, the company I work for is switching from TriNet to Zenefits and I could not be happy. Long story short, if you value your time and money, TriNet is not the company for you.
I am the president of a company that decided to outsource our HR/Benefits/Payroll to TriNet. They have set us back at least a year because of the lies told by their sales team and the absolute incompetence of the rest of their staff. I don't even know where to begin, from start to finish they have been an absolute train wreck. They couldn't provide us with workers comp even though they swore they would. They also didn't tell us until after our old policy had expired. They can't run the proper reports for our prevailing wage projects. Their HR support has been wrong and we have had to do our own research. Seriously, for the amount of time and money you have to put into working with these idiots, just do it yourself. They provide no tangible benefit.
TriNet is screwing us over at a rate of $440 a month. Yup. I left my job back in September and my husband's employer uses TriNet. His medical insurance premium was $0 per month and when he added me to his plan, he got NO indication whatsoever from TriNet that his premium would change. Given that TriNet also doesn't issue any paper paystubs, he didn't find out about the increase from $0 to $440 until recently when he happened to look at his paystub online. TriNet now refuses to make changes to his insurance plan due to IRS policies about changing plans during non open enrollment period. Now, we are stuck with paying an extra $440/month premium or $5300/year out-of-pocket expenses. The worst part? I rarely ever use medical facilities or go see a doctor.
TriNet my PEO took it upon themselves to approve two unemployment claims which increased by suta rate. For years I was charged the highest rate since the State of FL based it on their company instead of just mine. When they finally changed the law and I was able to benefit from the low rate, the savings was substantial. Unfortunately, this only lasted one year. TriNet never gave me the opportunity to reply to the State when two of my employees were terminated due to having abandoned their jobs. The claims were never addressed and because of this, one former employee who was arrested for domestic violence and assaulting a police officer and the other left to go on vacation and decided to not return are receiving unemployment checks on my account. They also never forwarded the unemployment letter from the State of Florida stating the new rate which also allows you to dispute the rate within a 30 day period.
When I confronted them with this issue, I was told that an email (which I never received) was sent to me. No follow up phone call at all. I asked to speak to the unemployment division of their company but was told I was not allowed. I had to go through my rep, who then had to go to her supervisor. Their response was that they did nothing wrong. I then took it up with the human resource rep, who basically just tried to smooth things over. I then asked to speak to a supervisor in that department. I finally received a call and was told that she would do some research and get back to me. The next contact was an email telling me she was going on vacation and would handle it when she returned. I never heard from her again and that was over four months ago. I just recently sent her another email (that is their preferred form of communication) and I received a call from my ex-human resource rep. They change their reps constantly.
I basically was told that what was done cannot be changed and how do we move forward. They handled my unemployment claims without my knowledge and I am stuck with paying thousands of dollars more than I should be. The worst part of it all is that they allowed two people, one a felon and the other a crackhead to receive unemployment benefits when they really did not qualify. I think this is a big deal and someone should be accountable but they just want it to go away. I could end the relationship but the health insurance holds me hostage. They are supposed to look out for their clients' interests not make costly decisions in their behalf.
Trinet expert review by ConsumerAffairs
Founded in 1988 and headquartered in San Leandro, Calif., TriNet provides bundled HR solutions, cloud products and strategic services for over 13,000 clients across the country. They work with small and mid-sized businesses in a variety of industries, including entertainment, financial services, healthcare, technology, nonprofit and many more.
Leadership training: Managers and supervisors need to be well-informed of best practices when it comes to compliance and other HR-related issues. TriNet’s leadership training and development workshops are designed to help company leaders build their company culture and understand compliance issues. Workshops take place at your company’s location or at a regional location.
HR grader: Use TriNet’s HR grader tool to determine your company’s current HR status and find areas where your company needs improvement. This tool can help you figure out which of TriNet’s three bundled HR products will be most beneficial for you.
International services: Companies that frequently hire international employees have to deal with a lot of additional headaches, such as visas, immigration and retention. TriNet International Services takes care of managing the immigration process on their cloud-based system, including visa and green card application and renewal.
Career Transitions: TriNet’s Career Transitions service provides support and guidance for employees who have been terminated. This service demonstrates to your employees, both those who have been terminated and those still employed, that they are valued. It also minimizes the risk of adverse reactions by helping the terminated employee focus on their employment future instead of dwelling on the past.
Best for: TriNet is best for small to mid-sized businesses.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
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