TriNet Reviews

TriNet has been a great partner in helping our company navigate the ever-changing landscape of human resources. From payroll administration to employee relations, benefits management, and compliance support, their guidance has been consistently reliable and responsive. One of the most valuable aspects of working with TriNet has been having dedicated account representatives for payroll, benefits, and human resources. Each specialist brings a deep understanding of their respective area and takes the time to truly understand our company’s unique needs, priorities, and challenges.

A solid PEO that provides a variety of services and options to support your team. Good technology. Decent service. There are some incredible service team members, but it can be a challenge to get timely responses for tax issues and leave paperwork. Be aware of additional fees that could be added to support "technology upgrades."

TriNet offers a full service HR/Benefit/Payroll platform that is highly recommended for any startup. I would highly recommend it to the startups that are growing fast and have minimal HR support to incorporate all areas. TriNet makes the process simple and easy.

Trinet has good resources and reports to use as needed, having everything in one spot is very helpful. The guidance they give us or reports as need helps us to make decisions what is best for our company and employees. There are so much to use on this site and benefits such as the marketplace for discounts, etc.

TriNet has been an invaluable partner as a small, multi-state nonprofit. I'm an HRDOO, and I lean on TriNet for ongoing compliance and labor law updates and expertise on a variety of questions I field. Their chat function is very helpful, and their teams are knowledgeable across all HR functions we've navigated. The Wing community space and their newsletters are very beneficial and efficient; they're one of few newsletters that I find entirely insightful, informative, and worth my time reading week. There have been times where I've had to correct information (e.g., a leave plan entered incorrectly or clarifying information provided that doesn't match elsewhere), but that's been far and few between compared to how often they've stepped in as a resource and partner to me as an HRDOO.

It's nice to be part of a PEO for the insurance benefits and some compliance assistance because we're a very small but national company, but they're really built for cookie-cutter businesses. For example, we have a weird leave plan based on a CBA, but TriNet only offers a small handful of standard plans (e.g. accrual based on hours worked, accrual based on pay period, and front-loading paid leave) that cannot be customized for quirky structures like ours, where we basically accrue leave twice a year on Jan. 1 and July 1, which Trinet cannot handle. Nor is it easy to set up one-off changes. Say, if someone negotiates for more PTO in lieu of a salary increase, it's a whole big deal that has to be set up and figured out through Trinet and it becomes very complicated and time consuming).

TriNet has been the best payroll platform that I've experienced. The dedication from our account manager, Anthony **, in answering every single question or directing us to the right team to get the answers is fantastic. We know we can always rely on him for help. The platform is so user friendly. There are constant emails, trainings, videos, broadcasts, platforms, etc. that make you feel like you're not alone.

We've been really happy with TriNet since we signed up in 2022. We are a small nonprofit and they make managing benefits, timesheets, payroll, and all the legal things very smooth. We're able to get a quick responses to customer service chats when needed.

We implemented TriNet two years ago and have been happy with the services, availability and engagement all around. We are still unlocking and learning many new features of the system/platform which has been resourceful - It is also very helpful having a support team 24/7 for any immediate questions that need answers.

TriNet is very helpful for small businesses that have limited HR staff and services. Among the services are payroll and expense management. The platform is reasonably (but not completely) user friendly. And fees are competitive. Downside? TriNet is CASE dependent. Everything is creating a case online and waiting for a response. Verbal communication and live customer service is my preference, and it is difficult to get it with TriNet.