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Reviewed Feb. 14, 2023
Very happy with the tool, benefits offerings and customer service. Communication and compliance support is great. Would recommend to companies of all sizes, we have found that it also works nicely with other products we have in house such as our single sign-on etc.
Reviewed Aug. 3, 2023
Overall, it has been a good experience. Sometimes things on the payroll timecard system are off. Also, if you put a new hourly hire in the Friday before they start, and it is the end of a pay period, the new hire even though they have not worked a day gets vacation time. Makes no sense. This has been pointed out several times. There are other small glitches like this that one comes upon. We also had issues with people applying for benefits, which I am hopeful is now resolved. But overall it is a good experience.
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Reviewed July 13, 2023
I am happy with TriNet and look forward to the enhancements suggested through councils and clients. There are improvements that can be made with clients not using the time off requested, customize for those of us that are small and have internal process that is simple. I am learning more about reports and analytics and find them useful.
Reviewed July 12, 2023
From our initial interaction with TriNet, the team at Grace has been entirely satisfied. The TriNet team quickly became a trusted partner and they are consistently available to answer questions and assist with any needs. Additionally, TriNet has been very wiling to help us personalize our portal to provide an exceptional infrastructure for all our "people needs". We believe that our team comes first, and TriNet has supported us in that mission, from day 1! I recommend TriNet to ALL small/medium sized businesses! The peace of mind that comes with having a team of experts and an infrastructure that sets your company up for success, is invaluable! OG's!! For real! :)
Reviewed July 11, 2023
Remote-1st: TriNet handles the headache of setting up payroll and workers comp in all 50 states and most (if not all) provinces within Canada (TriNet does all of the quarterly and annual payroll reporting/payroll compliance tasks for US locations, which is a huge time saver); this allows talent acquisition to have a much larger talent pool. API Plug-ins: TriNet plugs into Carta, PAVE, Quickbooks, Google SSO, nearly every ATS, and they offer a lot of conveniences; you'll love not having to enter information in multiple places + engineers love self-service platforms to request time off or to change their contact information / direct deposit information.
401k: TriNet 401k administration in the TriNet group plan is first class white glove service. Nobody in HR ever complained that they missed doing the annual 5500; when you join the TriNet group plan, TriNet handles everything. Medical Benefits: Benefits are affordable and a much richer benefits offering than smaller companies would normally see, which is due to TriNet's larger employer group buying power.
TriNet has been my trusted partner at multiple companies since 2015. As a VP of HR at a fully remote SaaS company, I really appreciate all of the ways which TriNet saves our employees from busy work and helps to keep up with compliance changes as they roll out (SFHCSO reporting, automatically assigning the correct new hire anti-harassment training based on where the employee works, and making time off management effortless). I have first hand knowledge of how helpful TriNet is when a company is in the fast pace stages of startup growth.
TriNet is built for remote-1st, as they clear up so much of the pain points when supporting a widely dispersed US workforce. Amy ** is our Senior Client Relationship Manager; Amy is incredibly helpful, down to Earth, and a bit overqualified in terms of her wide knowledge base within people operations. I couldn't be happier.
Reviewed Feb. 14, 2023
I honestly love working with TriNet. The Portal is easy to use. We have the best Payroll Managing Rep for our account; Katrina's customer support is the highest quality I could ever ask for-and always timely. She's also great at helping us with navigating which team we should speak to, depending on the question/issue as they arise. The price is commensurate with the services they provide us.
Reviewed Aug. 10, 2023
It's possible that TriNet provides good back-end services to large corporations - that seems to be the basis for most reviews. In my experience, they are thoughtless, careless, and borderline negligent when executing COBRA services for separated employees. As an organization that cares deeply for employees as humans first, in times of financial hardship, my company worked hard to be very thoughtful in how they executed a large-scale layoff. TriNet failed to support our separated employees. It is clear from all of their communications that they do not put people first, rather center their business practices to disincentivize former employees from utilizing their COBRA benefits.
Forty days after separation, having paid hundreds of dollars to TriNet, I still do not have health insurance coverage and TriNet's response is to shirk responsibility and encourage even more out-of-pocket expenses with the expectation of future reimbursement. Additionally, TriNet requires checking or debit payment for COBRA coverage premiums. This is true even in jurisdictions where state law permits insurers to accept credit card payments. This underscores TriNet's lack of interest in centering people over their own profit.
Reviewed Aug. 2, 2023
Our experience with Trinet lasted nearly 8 years, which is long enough to know how a company treats the people it is meant to serve. During those 8 years, the point person for our company changed so many times, it was impossible to keep track of who we were meant to communicate with. They also charged our small business a fortune in fees, but when we needed their assistance filing for our ERC, the experience we have been having is nothing short of pure agony.
We are now almost an entire year into the process which has seen Trinet be less than helpful or supportive with, despite the fact that they have been on the front lines of our payroll since 2015. Instead, they're happy to let us know when a mistake has been made (twenty or more days after the fact), offer little to no support to help correct it, and constantly point us to reports that we no longer have access to since we severed our relationship in February. With all the available choices out there for PEO's, we suggest you find one that actually will support your small business, because if our experience is indicative of anything, it's that they certainly don't care about ours.
Reviewed Aug. 1, 2023
TriNet is an excellent full-service Payroll/HR company. My support team is very knowledgeable and has proven their worth in their follow through. TriNet has successfully lowered our costs from our prior Payroll/HR company while providing excellent service. I would definitely recommend TriNet to anyone looking for a new Payroll/HR company.
Reviewed July 12, 2023
Customer support is very responsive and the platform has improved its functionality and flexibility. The benefits enrollment was especially easy this year and very streamlined. I would appreciate additional free training classes be offered. I also appreciate TriNet's willingness to listen to my concerns and input for future design changes.
Reviewed June 13, 2023
My assigned rep, Sylvia, is great. Sylvia is very knowledgeable and helpful. Even in the rare instance that she's unfamiliar with a topic, she will point me in the right direction. She is always available and quickly responds to any inquiry I may need to reach out to her for.
TriNet author review by ConsumerAffairs Research Team
Founded in 1988 and headquartered in San Leandro, Calif., TriNet provides bundled HR solutions, cloud products and strategic services for over 13,000 clients across the country. They work with small and mid-sized businesses in a variety of industries, including entertainment, financial services, healthcare, technology, nonprofit and many more.
Leadership training: Managers and supervisors need to be well-informed of best practices when it comes to compliance and other HR-related issues. TriNet’s leadership training and development workshops are designed to help company leaders build their company culture and understand compliance issues. Workshops take place at your company’s location or at a regional location.
HR grader: Use TriNet’s HR grader tool to determine your company’s current HR status and find areas where your company needs improvement. This tool can help you figure out which of TriNet’s three bundled HR products will be most beneficial for you.
International services: Companies that frequently hire international employees have to deal with a lot of additional headaches, such as visas, immigration and retention. TriNet International Services takes care of managing the immigration process on their cloud-based system, including visa and green card application and renewal.
Career Transitions: TriNet’s Career Transitions service provides support and guidance for employees who have been terminated. This service demonstrates to your employees, both those who have been terminated and those still employed, that they are valued. It also minimizes the risk of adverse reactions by helping the terminated employee focus on their employment future instead of dwelling on the past.
TriNet Company Information
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