TriNet provides industry-tailored HR solutions to small and midsize businesses with exceptional human resources services.
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We have been very happy with their service and look forward to continuing our relationship with TriNet. Their customer service is responsive, management team is helpful and payroll is a breeze. We enjoy them managing our insurance packages for our staff as well as all the deductions, etc.
We are glad to hear about your positive experience with TriNet! Thank you, Amanda, for taking the time to share your thoughts.
I loved TriNet last year in 2020 but in 2021 TriNet changed their Customer Service procedures and instead of being able to get someone quickly on the phone, I now need to wait on hold for a while. Just like ADP. Then TriNet lowered their Customer Service procedures and raised their rate in March. Then TriNet started sending marketing emails to our employees. We are happy with TriNet but we were very happy last year. Hopefully, we can stay happy with TriNet.
Hi Robbin, we have received your feedback and will share it with our appropriate internal teams. In the meantime, if you have specific questions or issues we can help address, please email socialmedia@TriNet.com with your company name and best contact info and we'll be happy to help.
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TriNet makes it easy to onboard new hires and offer a variety of benefits. Our company has grown from 6 to 26 employees over the time we have been with TriNet. It is easy to onboard, adjust salary, and ensure we are compliant with the various states that employees live and work. As a virtual company, TriNet supports our needs.
Congratulations on your growth, Annikki! We are glad to hear about your experience with TriNet and look forward to being part of your continued success.
It was fairly easy to set up new employees. To get to the I-9 was a little confusing. There was a lot of clicking to get to the I-9. This process could be streamlined and therefore not be so cumbersome.
Hi Kathleen, thank you for your feedback on your experience. We will share this with our appropriate team.
Overall, happy with our time at TriNet. The customer service has been good. There have been some hiccups along the way, but they have always been resolved. The only issue right now is the pricing. The TriNet fees (not referring to healthcare) increase every single year and we don't feel that the level of service increases with it.
Thank you, Christie, for allowing us to serve your HR needs. We appreciate your feedback as well and will share with the appropriate internal teams.
As an admin, the support has been phenomenal. From my HR contacts to cloud support. The ONLY thing I would suggest improvement on is the timeliness of email responses from cloud support. There is a few days delay generally. They are great if I call though! I just prefer email for some things. Otherwise everything is GREAT!
I've been working for several companies in the past that used TriNet services, and everything was fine, until the last year. Apparently, they changed their support model, and by changed I mean there's no support anymore at all. There are people that can take your call, file a ticket, and that's where it ends. Nobody is taking care of the tickets, nobody follows up, nobody can tell you any anything except "we've passed it to internal team, wait more and maybe something happens". Imagine not being able to sign for health insurance for weeks because of some internal Trinet screwup, and nobody bothers to even talk to you, let alone fix the problem. That's what Trinet is now. Their support people do not have access to any tools to help the customers, and can't even check the status of the issue. If you value your time and your employees - avoid this company, choose something else.
Trinet discriminates against its employees and future employees for a multitude of reasons. The hiring process is long and inaccurate information is provided by HR, Recruiting, and the Hiring Managers throughout the entire onboarding process.
I'm happy with the overall service especially the sales Dir. Chris. Even the previous representative is not responsible, the new platform is trying to be more helpful. The 401K customer service overall is good, just need to be more efficient to do some adjustment.
Thank you, Lei, for your feedback and your kind words about Chris. We will share your feedback with our appropriate internal teams.
I emailed our Account Manager regarding a question on parental leave and never hear back. I also emailed through to the general contact email & have not heard back - therefore the timing of this review is probably a bit off. I need to know where to go for resourcing as this is a very different policy/process to our experience with staff and parental leave in New Zealand so I need information to ensure we meet our obligations.
Hi Andrea, we are sorry to hear about your experience. If you can email us at socialmedia@TriNet.com with your full name and company name, we can escalate your issue on our end.
TriNet has been a great support in our HR needs and always prompt in responding to any questions or requests for support. They were particularly helpful when we were apply for the PPP program, the created easy access templates and had webinars that were very informative.
Hi Kimberly, we appreciate your feedback and are glad to hear we were able to help you navigate the PPP loan process.
TriNet author review by ConsumerAffairs Research Team
Founded in 1988 and headquartered in San Leandro, Calif., TriNet provides bundled HR solutions, cloud products and strategic services for over 13,000 clients across the country. They work with small and mid-sized businesses in a variety of industries, including entertainment, financial services, healthcare, technology, nonprofit and many more.
Leadership training: Managers and supervisors need to be well-informed of best practices when it comes to compliance and other HR-related issues. TriNet’s leadership training and development workshops are designed to help company leaders build their company culture and understand compliance issues. Workshops take place at your company’s location or at a regional location.
HR grader: Use TriNet’s HR grader tool to determine your company’s current HR status and find areas where your company needs improvement. This tool can help you figure out which of TriNet’s three bundled HR products will be most beneficial for you.
International services: Companies that frequently hire international employees have to deal with a lot of additional headaches, such as visas, immigration and retention. TriNet International Services takes care of managing the immigration process on their cloud-based system, including visa and green card application and renewal.
Career Transitions: TriNet’s Career Transitions service provides support and guidance for employees who have been terminated. This service demonstrates to your employees, both those who have been terminated and those still employed, that they are valued. It also minimizes the risk of adverse reactions by helping the terminated employee focus on their employment future instead of dwelling on the past.
TriNet Company Information
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